Online User Guide CHEN
Contents
1. Contacts Please take a moment to verify the below information Manage Ship To User Groups F 7A x Permissions Profiles Your User Settings User Info Subscriptions amp Settings ac ADMIN gt Edit User Info amp Subscriptions scriptions and SS gt Edit Login Info amp Lost Manage Users logins NOREPLY OFFICEDEPOT COM Password Prompt EDIT Add New Users wd Edit Active Users Active Inactive Users WorkflowApprovals My Profile My Profile Overview Permissions View E Workflows Approvals View Select Ship To Accounting Fields Shipto View E Select Contacts My P Ay tia a ana Custom Catalogs View Need Help Email Assistance FAQs User Group Info View E OTHER FEATURES 17 Office Depot Online User Guide SELECT CONTACTS Find contacts on your Delivery Addresses by choosing My Account and clicking Select Contacts in the My Profile box Select the right contact for your order in the Select Contact screen To go back to My Account click on the Return to my Account link at the bottom of the page SELECT DELIVERY LOCATIONS Find Delivery Addresses locations by choosing My Account and clicking Select Delivery Address from the My Profile box Search for and update Current and Default Delivery Address in the Select Delivery Address Information screen depending on your profile settings SELECT PO AND COST CENTRE Select the category you need by choosing My Account and c2. Manage PO Number FO Number List To view other PO Number enter search ciara below Add New Users Edit Acie Usars a Activelinactive Users Result 3 03 MyProfile Overiow oe Select Ship To Select Contacts PA E A Return to M Account MrProvApprover Email Ascistanco ADD A PO NUMBER OR COST CENTRE Once you have the appropriate screen click the Create a New link at the top of the page Add the desired information and click the Add button EDIT A PO NUMBER OR COST CENTRE Click on the specific item you want to edit from the list Enter the changes to the information and click the Update button MANAGE ACCOUNT FOR SUPER USERS 29 Office Depot Online User Guide 8 SUPPORT HELPDESK Contact the Office Depot eSupport Helpdesk for technical support Monday Thursday 8am 5 30pm and Friday 8am 4 30pm on tel 0844 11 00 00 CUSTOMER SERVICE Office Depot s Customer Service Department is available to assist you with any questions you may have concerning product pricing ordering delivery or support services Call tel 0844 11 00 00 or click on Email Assistance at the foot of the website FREQUENTLY ASKED QUESTIONS Q When is the latest I can order to receive my delivery tomorrow A Orders received by 5pm are processed for next day unless otherwise specified in your account contract Q Why do I get a message about Certificate Authority has expired A Your
3. option on the Home Page Select the brand printer and model from the drop down menu and click GO When the results appear you can even save your search which means next time you have to order again the website will remember your details PLEASE NOTE The top ten printer manufacturers are listed at the top of the Manufacturer drop down list for your convenience PRODUCT COMPARISON When searching for items you will see a compare check box under each item image To compare the different product features of up to four items check the compare box and click the Compare Selected Items button to go to the product comparison screen Remove an item from the Comparison by clicking Remove just above the image Product Comparison Continue Shopping Go to Shopping Basket Go To My Shopping List Go to MyAccount Remove all RTS ONTSI Tian Comparing 4 Products X Remove X Remove X Remove X Remove Print This Page Email L 4 Tipp ex Shake n Squeeze Niceday Slim Ball Pens Berol Colour brush Pens Bic Atlantis Retractable Ball Correction Pens Medium Assorted Box of 20 Assorted Pen Red Item 524401 Item 975035 7 Item 1010334 Qty aty Qty ADD TO CART aty ADD TO CART ADD TO SHOPPING LIST ADD TO SHOPPING LIST ADD TO SHOPPING LIST ADD TO SHOPPING LIST Your Price gt Item 524401 975035 538374 1010331 Unit Of Measure b Each Box of 20 Wallet of 12 Box of 12 Brand Paper Mate Office Depot Brands Berol Bic Capacity 8m 8ml 8
4. 123 45 6 Next Last ID Organisation Address City Post Code gt 00003 Windsor Road Studham L1 2EQ gt 00042 Dunstable Road Bracknell LUB 2NY gt 00057 Lovelace Road Stevenage Hertforshire G12 8SJ gt 00057 Lovelace Road Bracknell G12 8SY gt 0006 Cavendish Road Slough L1 2EN ADD A DELIVERY ADDRESS Click the Create a New Delivery Location link from the Manage Delivery Location screen and add a new delivery address Add the desired delivery address details and click on the Add button EDIT CURRENT DELIVERY ADDRESS Click on the addresses ID from the list to edit a Delivery Location Enter address changes and click on the Update button To go back to the Manage Delivery Location screen click on the Back to Delivery Location List link at the bottom of the page MANAGE ACCOUNT FOR SUPER USERS 28 Office Depot Online User Guide MANAGE PO NUMBERS AND COST CENTRES You can Add Edit and Search for PO Numbers or Cost Centre Numbers on your account or associated to your Deliver To locations by choosing either Manage PO Number or Cost Centre under Manage Account Search for any of these by entering the relevant information and click the Search button a nome STEUN MZ Teom 05444123535 3 oraer ny nemv Office DEPOT sumer Toking Caeef Bune ennes seann Picante VIve AN Prodis AZ 5 ceToot A B C D E F G H l J K L M N O P_ Q R S T U Z VisitSiteMap Homo Profile Overview
5. C O EmailAddress SS M Please send me Order Confirmation emails M Please send me emails for Orders Pending my approval LOGIN SETTINGS The screen prompts you to create a Username and Password for each user You can also select password expiration PLEASE NOTE Office Depot online usernames must be unique Passwords must be a minimum of 6 and a maximum of 10 alphanumeric characters USER INFORMATION Enter the name telephone number and email address of the person associated with this new user setup USER PROFILES 21 Office Depot Online User Guide PERMISSIONS You can set default values and permissions for a user by selecting the appropriate permissions from the drop down menus Click on View List link next to default fields to populate a particular entry Under the Order section you can determine if the user can Query view or Modify orders To give this new user the ability to add and edit account and other user settings check the box that says Click here to make this a Super User You can determine the appropriate order permissions for the user ffi Order by item v E iew Your basket is above the predetermined minimum order Office DEPOT Number View Basket Checkout Shopping Lists v Delivery Information Taking Care of Business SEARCH Proprietaryitems Viewall Products AZ Ink amp Toner Paper Bulletin Board A B C D E F G H I J K L M N O P
6. New Password and Confirm Password fields Once you have reset the password click on the Update button at the right of the screen This will take you back to the user s Profile Overview screen USER PROFILES 23 Office Depot Online User Guide ACTIVE INACTIVE USERS Click on the Active Inactive Users link from Manage Users to review all active and inactive users If this user is Active a checkmark will appear in the Active checkbox To make a user Inactive remove the checkmark from the Active checkbox and click on the Update button at the bottom of the screen Active Inactive Users User for This Account Activate or deactivate a user from this list below by checking the corresponding box and selecting Update Search By User Id x Result 1 10 of 78 Page 12345 678 Next Last Active User User Id VV ALI BARN Barne2 Vv G BATS BateAD Vv MICHELE DAVISE Dav263 O AHICKS HickeK v JO KELLY DJON3S Vv TMILLS TMillig1D Cr OLIVER OLD OLIVED Cr DEB PENT DPenfolA Vv ANGELA PAUL MScot73 Vv DUNCAN WILLIAMS PILLIA N TIERED APPROVALS Create and edit Workflow templates by clicking on Tiered Approvals under Manage Users Order by Item v YE 1 item Your basket is above the predetermined minimum order Office DEPOT number Taking Care of Businerr Office Supplies Technology amp Machines Facilities Management Furniture amp Seating hy Account SEARCH o O Proprietary tems ViewAllProducts AZ E Ink am
7. Type 0129527771 2 29 23 0810 24 0810 TEST Processed VIXTER BSD Net 0129527769 2 29 23 0810 24 0810 TEST Processed VIXTER BSD Net 0129527768 2 29 2308 0 24 0810 RE TEST Processed VIXTER BSD Net 0129527306 2 29 19 0810 20 0810 TEST LYNN Processed VICTORIA BSD Net 0129526194 5 10 13 0810 1608 0 52113 Processed VICTORIA BSD Net 0129526193 13 49 13 0810 16 0810 123132 Processed VICTORIA BSD Net 0129526192 1 292 49 13 0840 23 0810 1213 Processed VICTORIA BSD Net My Account CHECKOUT Office Depot Online User Guide QUICK RELEASE OF HELD ORDERS If your user profile allows the release of orders on the Order Tracking screen you will see a checkbox in the Select column for orders that have a status of Held by Customers and Held for Review To release these orders check the box for each order and then click the Release Selected button at the bottom of the page All orders checked will be released PLEASE NOTE The Held for Restrictions orders requires workflow approval To release the approver has to click on the order to open it Orders from 27 07 10 to 27 08 10 Orders Pending Approval Result1 1of1 Select all r Order Humber Total Order Date Delivery Date PO Number Cost Center Release Status Contact Type Approver Vv 0129528045 26 0810 270810 Held for Customer JONES BSD Net es eee Cancel Selected ORDER TRACKING SEARCH CRITERIA Filter your order tracking by Order Number Item Number
8. a Bulletin Board that can be used by your Company to communicate with end users Your company s logo can also be displayed on the Bulletin Board and messages can be updated as often as necessary There are three separate Bulletin Board s each with their own tab Customer Bulletin Board Super Users will post messages and important information to all users Account Specific Office Depot will use this Bulletin Board to post messages specifically to your account Office Depot Office Depot will use this Bulletin Board to communicate with all our customers Look out for important updates when new information is posted ORDER ENTRY 6 Office Depot Online User Guide EDITING THE BULLETIN BOARD Super Users Only Bulletin Board Options Bulletin Board Image do not include spaces in the file name Filename BDSLOGO GIF Browse coi or jpg A Login Image do not include spaces in the file name Caption Filename Browse git or jpo EMAIL IMAGE Super Users can edit information and insert their company s logo onto the Bulletin Board Click on the Edit button that is located on the right hand side of the Bulletin Board You are able to enter up to 4000 alphanumeric characters The Bulletin Board also accepts HTML code please contact your IT department for assistance Always click update at the bottom of the page to save changes To place your company s logo ont
9. browser s certificate for access to secure sites has expired Please contact your IT Support department to have the certificate deleted or to have the browser upgraded Q What is the difference between a basket and a list A The Shopping Basket is used to make purchases right away Use My Shopping List to create lists of commonly ordered items for future reference Q How do I search for orders in Order Tracking by order number A Click on My Account then Order Tracking and type the Order Number in the Search By field Q Why am I only able to see part of the screen on my monitor A Settings in your browser control the way your screen is displayed In Microsoft Internet Explorer change fonts under browser options select View select Fonts and select Smallest In Netscape Navigator 6 0 change the fonts under browser options Options select General Preferences select Fonts tab select Choose Font for Proportional Font select a font size of 10 or 11 select OK and close remaining windows Q When printing an acknowledgment am missing the right side of the page why A Settings in your browser control the printing function In Microsoft Internet Explorer change margins under browser printing options select File select Page Setup change Margins inches Left to 25 right to 20 If you would like you can change the Top and Bottom to 25 SUPPORT 30 Office Depot Online User Guide Q How do obta
10. delivery locations by choosing Manage Contacts under Manage Account Manage Contacts CONTACT Contacts on Your Account This list is a complete list of contacts on your account To view other contacts enter search criteria below Search for a Contact By Last Name 7 Beginning with Containing Result 1 10 of 1815 Page 12345 6 Next Last Contact name Email Address Default Phone Fax STEVE STEVE UK COM 087040 ADAMCZYK ADAMCZYK UK COM 087040 ALISON ALISON UK COM 087085 MATTHEW MATTHEW UK COM 087385 087040 ADMANS ADMANS UK COM ADD CONTACTS Click the Create a New Contact link from the Manage Contacts screen to add a new Contact to your delivery address Add the desired Contact and click on the Add button EDIT CONTACTS Click on the Contact Name from the list under the Manage Contacts screen Enter the changes to the contact information and click on the Update button MANAGE ACCOUNT FOR SUPER USERS 27 Office Depot Online User Guide MANAGE DELIVERY LOACTIONS Add Edit and Search for Delivery Addresses by choosing Manage Delivery Location under Manage Account You can search for a delivery location by Name address city or post code Enter the information in the blank provided and click on the Search button Manage Ship To CREATE A NEW SHIP TO Ship To List To view other Ship To enter search criteria below Search for a Shiptos By Result 1 10 of 434 Page
11. index Place your cursor on the letters to view a list of categories after which subcategories will display Order by Item v E 0 item s To li mit the impact on the environment we encourage you to SEARCH co Proprietary Items View All Products A Z E Ink amp Toner Paper Bulletin Board A B C D E F G H l J K L O P Q R T U Z Visit Site Map Machine Rolls Marketing Folders Moby Go Niceday Laser Supplies Mail Bags Marketing Inserts Money Bags Niceday Ribbons Mailroom Distribution Marketing User Guides Monitor Stands Niceday Storage Media Manager Chairs Mechanical Pencils Monitors Night Safe Wallets Manilla Dividers Media Storage Mono Laser Printers No Smoking Signs Manilla Envelopes Medium Duty Shredders Mortgages Nokia Manuscript Books Meeting Room Furniture Motorcycle Indent Note Bands Maps and Pictures Meeting Tables Multifunctional Paper Notebands Markers Mice and Keyboards Networking and Cables Notebooks Marketing Mini Tape Dictation Niceday Desk Range Noticeboards PLEASE NOTE On the search results screen each line item displays an Add to Basket and an Add to List button Add to Basket adds the item to your shopping basket and Add to List adds to the item to a shopping list You can narrow your search by clicking on the search modifiers located on the left side of the screen ORDER ENTRY 8 Office Depot Online User Guide ORDER BY ITEM NUMBER Our Order by Item
12. number displayed on this page Office DEPOT Taking Care of Business Order number 01295281 User name AN OTHER Order date 01 09 10 Customer number PO 12345 Contact AN OTHER Status Processed Cost center Release Deliver to Desktop 5F4504 Comments Services Limited Nether Station Wiltshire SP9 3GB Great Britain Order j E Product Unit Unit of Extended number sedis erosn ue Quantity Price Measure Price 538374 Berol Colour brush Pens Assorted 1 Pack 980846 Office Depot Paper Binders 13mm 1 Box Legend Subtotal Order Quantity Quantity Originally Ordered ane 0 00 UM Unit of Measure Tan Unit Price Price per item d DeliveryDate Estimated Delivery Date Total Indicates multiple deliveries z TotalPrice Ordered Quantity x Price VAT Payment Type Account Billing Thank you for ordering from Office Depot Business Services Online ORDER TRACKING The Order Tracking function accessible under My Account allows you to check the history and view the details of the orders With this feature users have the ability to view all orders or to filter orders using specific search criteria PLEASE NOTE Depending on user profile settings users may modify an order if the status is in Held by Customer Held for Review or Held for Restrictions status Showing Orders created between 11 08 10 and 25 08 10 Result 1 8 of 8 Order Number Total Order Date Delivery Date PO Number Status Contact
13. 9 Add a PO Number or Cost Centre Edit a PO Number or Cost Centre 8 Support Helpdesk Customer Service Frequently Asked Questions 9 Notes 29 29 30 30 30 30 32 TABLE OF CONTENTS 3 Office Depot Online User Guide 1 TIMESAVING FEATURES Office Depot s Business Solutions Division has enhanced its website with more intuitive time saving features for your convenience We have added expandable menus to help you navigate the site even faster Popular tools such as Order by Item Number and Ink amp Toner Finder are all accessible on the homepage You can also quickly manage your Shopping lists and keep track of your orders making your online purchasing experience better and more efficient than ever Keep track of your selections and your Subtotal with our shopping basket preview that appears on every page Find items faster amp with fewer clicks with Enhanced Drop Down Menus Access new tools such as Recent Orders right from the home page e Order by Item v E 1 iteme 220 50 Your basket is above the predetermined minimum order Office DEPOT Number v View Basket Checkout Shopping Lists v Delivery Information Taking Care of Business Office Supplies Technology amp Machines Facilities Management Furniture amp Seating Myaccout SEARCH A B c D E F G H l J K L M N O P Q R S T U Z Visit Site Map Manage Account Order By Item Number Manage Contact
14. Cost Centre PO Number Contact Status Delivery Point or Date Select the search parameters to use and click the appropriate Search By option The Order Tracking screen reappears with the orders listed by the search criteria you have selected Sort these orders by clicking on any of the column headers Orders Use one of the methods below to locate a specific order Find Your Order Search By Order Number x Search by item or order From To number order status or order Date Range fiaeio 1 08 10 ma p580 date range SEARCH ORDERS ORDER DETAIL To view the details of an order click on the order number in the order number column of the Order Tracking screen From there you can modify Orders Cancel Orders Release Orders and Reorder Items CHECKOUT 15 Office Depot Online User Guide ORDER RETURNS You may create a return request online by following these steps Click Email Assistance at the foot of the website e Select Returns from the Helpful Links on the left hand side e Complete the Returns form giving as much detail as possible then Submit Alternatively contact Customer Services on tel 0844 11 00 00 CHECKOUT 16 Office Depot Online User Guide 5 MY PROFILE For easy access to your account s current settings click on My Account option located on the top navigation bar If your Account Manager or Super User has restricted your defaults you may have limited acce
15. Miscellaneous 0 00 Taxes Total Have you made changes to your basket or delivery option UPDATE BASKET CHECKOUT 12 Office Depot Online User Guide CHECKOUT REQUIRED FIELDS Required fields are identified with a red asterisk and will have a Select button next to it if there are multiple selection options The Payment Information section displays your payment method either Credit Card or Account Billing The Email Options section allows you to cancel your email order confirmation It also enables you to enter the email address of another individual who needs to receive a confirmation or alert of an order being placed SUBMITTING YOUR ORDER The bottom of the checkout screen displays the items you have selected Verify that this information is correct and click either Place Order or Put Order on Hold button to finalise your order PLEASE NOTE If your order is automatically placed on hold for approval the Place Order button will not be available and will be replaced with Send Order for Approval Your order will not be processed until you click the Place Order or Send Order for Approval button CHECKOUT 13 Office Depot Online User Guide ORDER CONFIRMATION When Place your Order is selected the Order Confirmation screen will appear This confirms that your order has been successfully submitted to the Office Depot system Your order can now be tracked by using the order
16. Number Cleaning amp Breakroom Pens Pencils amp Markers Clearers Disinfectants Markers amp Hghighrters Select Cost Center Food amp Beverage Persis My Proxy Approver Papet Products amp Dispensers Pens Sell Sell Enter more tama t Apo TOUsT Go To Comparison Center Go to Shopping Cart Ga to reir Tracking Ga To My Shopping Liot Use the Order by Item Number tool and the product images and descriptions are automatically displayed as you enter them TIMESAVING FEATURES 4 Office Depot Online User Guide 2 GETTING STARTED LOGIN Point your browser to http online officedepot ch At the login screen enter the login name and password not case sensitive Your Account Manager or Super user can provide this information FORGOT YOUR LOGIN NAME PASSWORD At Office Depot we take security seriously If you have forgotten your password click on Forgot Your Password With this feature you can submit your email address to retrieve the required information You may also contact the eSupport Help Desk directly using the relevant contact details at the beginning of this guide GETTING STARTED 5 Office Depot Online User Guide 2 GETTING STARTED BULLETIN BOARD Bulletin Board Customer Bulletin Board Account Specific Bulletin Office Depot Bulletin Board Board Edit Last update by Welcome to the New Look and Feel of Office Depot Online CONTINUE The first page after login displays
17. Oiltice Gee w Office Depot Online User Guide WELCOME TO OFFICE DEPOT ONLINE This user guide is designed to show you how to use the Office Depot Online to its full potential Its aim is to give you detailed instructions from logging in to placing your first order We ve included some handy tips too which will enable you to speed up your shopping experience Should you require additional help and assistance you will find the following information useful Hours of operation Monday Thursday 8am 5 30pm and Friday 8am 4 30pm eSupport Helpdesk Email us at service officedepot ch Alternatively telephone us on Tel 0844 11 00 00 Shipping and Deliveries Monday to Friday Orders received by Office Depot before 5pm will be delivered next day Saturday and Sunday Orders placed on Saturday and or Sunday will be delivered on Tuesday Unless otherwise specified in your contract Office Depot Online System Availability To support our website upgrade and development programme we sometimes need to take our systems offline for short periods of time which take place during non operational hours Any scheduled downtime will be published on the website bulletin board viewable after you log in prior to the event to give you advance warning Wherever possible we will endeavour to restrict such activities to night time hours and during weekends WELCOME TO OFFICE DEPOT ONLINE 2 Office Depot Online User Guide TABLE OF CON
18. Q R S T U Z Visit Site Map Home gt My Account My Account Manage Account Create and store your information for easy access Manage Contacts z Manage Ship To Order Tracking Manage PO Number Manage Cost Center Manage User Groups Search by Order Number xj Manage Permissions Profiles From To Date range Add New Users Edit Active Users Shopping Lists Active inactive Users Workflow Approvals Select an existing list Create a new list My Profile n Battery Operated 2E List Name SRO i reminders soyou wi Comment Select Ship To hr t 3 Select Contacts Ea ali la Type Company Wide List Select PO Number Personal List Select Cost Center My Prony Approver 1 Workflow Template If the user is assigned to a Tiered Approval you must first set up a workflow template for the user For more information on setting up workflow templates please see the section on Tiered Approvals on page 26 Enter the template name from the list of workflows Once you have entered a workflow template click on Add User button at the bottom of the page 2 Assign a Single Approver Enter the User Name of the approver responsible for releasing the user s orders Where it says This User you can e Determine if the user can Place and Release Orders or Place Orders on Hold Only e Set restrictions for items by choosing from Cannot Override restrictions Can Override Restrictions with Approval or
19. TENTS Technical Support Next Business Day Delivery System Maintenance Table of Contents 1 Time Saving Features 2 Getting Started Login Forgot Your Login Name Password Bulletin Board Editing the Bulletin Board 3 Order Entry Search the Catalogue Category Search View All Products from A to Z Order by Item Number My Shopping Lists Ink and Toner Product Comparison 4 Checkout Checkout Required Fields Submitting Your Order Order Confirmation Order Tracking Quick Release of Held Orders o o oo 10 11 11 12 13 13 14 14 15 14 14 15 15 16 Order Tracking Search Criteria Order Detail Order Returns 5 My Profile My Profile Overview Select Contacts Select Deliver to Locations Select PO and Cost Centres User Information Your Login ID and Password Proxy Approver Info Save for Later 6 User Profiles Add New Users Login Settings User Information Permissions Editing User Profiles Select a User to Edit Reset Password Active Inactive Users Tiered Approvals Creating a Workflow Workflow Approvals 7 Manage Account for Super Users Manage Contacts Add Contacts Edit Contacts Manage Deliver to Locations Add a Delivery Address Edit Current Delivery Address Manage PO Numbers and Cost Centres 15 15 16 17 17 18 18 18 18 19 20 20 21 21 21 21 22 23 23 23 24 24 25 26 27 27 27 27 28 28 28 2
20. as provided to you by Office Depot If you don t have this to hand call our eSupport Helpdesk on tel 0844 11 00 00 for assistance Q How do compare items on the website A When searching for items you will receive a compare box to the right hand side of each item during your search To compare the different product features check the compare box and hit the Compare selected items button bringing up the comparisons of the items chosen Q How do I access my shopping lists A All shopping lists are located at the top right hand corner of the screen or by clicking on My Account and then My Shopping Lists Q Where on the website can I find Toner for my copy machine A Located under the grey navigation bar click on Ink and Toner Q How do I set up a Tiered Approval on my account A Super Users can click on User Profiles located under My Account Create or Modify a new Tiered workflow by clicking the Tiered Approvals button SUPPORT 31 Office Depot Online User Guide 9 NOTES E
21. can Override All Restrictions If the user is able to override restrictions with approval the order will be placed on hold pending approval and the approver will be notified by email e Set spending limits for the user based on value USER PROFILES 22 Office Depot Online User Guide Once you have filled out all the required fields click on the Create User button at the bottom of the page EDITING USER PROFILES To make modifications to existing user profiles select Edit Active Users from the Manage Users section on the My Account page SELECT A USER TO EDIT Type the first few characters of a username and click Search for a list of valid users or select from the complete list Click on a User Id to modify a user s profile Click on View followed by Next to the settings you need to update Once you have made your modifications click on the Update button to go back to the user s profile Edit Active Users Select a User Type the first few characters of a user name or login and click Search for a list of Valid Users Search By User ld Result 1 10 of 78 Page 12345 678 Next Last User Id User Active Super User Yes No RESET PASSWORD Select the user by typing the first few characters of their name and clicking Search or select from the complete list Click on the Username and click on Login Settings on the right side of the screen under Subscriptions amp Settings enter a new password in the
22. eded checkmark the box next to each item to select or click Select All at the top to purchase all items on the list and click Add to Basket at the bottom of the page Please note You can also click on Create New List and the Create a New Shopping List page will appear My Shopping List Details List Name Peters pads Reminder Select Start Date 18 08 10 mmvddiyyyy Rename Peters pads p Reminder Frequency Cancel None Comment pads Type Company Wide List Email Address Personal List Rename or edit comments in the corresponding fields and click Update to save changes Sort by D i Your Extended Pri Select all Description Price unit Oty ended Price r Book A4 Feint Ruled seach fT Ta o tered tem 184587 Category Books Group Niceday Manuscript Book A6 Feint Ruled fEach f UPDATE oO item Number 184807 Entered tem 184807 Manufacturer oD Category Books Group Result 1 2 of2 Remove Move Copy Subtotal My Account View AllLists Delete this List Shopping Basket For more information on how to add items to a Shopping List or how to modify a saved one click on How to use and Create Lists on the My Shopping Lists page ORDER ENTRY 10 Office Depot Online User Guide INK AND TONER Our Ink amp Toner Finder provides a hassle free way of replenishing your printing supplies perfectly matched to your machine Simply select the Ink amp Toner
23. feature allows you to add products directly to your shopping basket or shopping list Simply enter the product codes tab to see pictures and descriptions Enter your desired quantities and then click Add to Basket or Add to List Order By Item Number Enter the 6 or 9 digit item number and quantity for each item you would like to order in the appropriate fields below Where do find this Show Images IV Note Please make your Show Product Images selection prior to entering products on this page Item Number Office Depot Everyday Paper A5 80gsm White Item 1453823 i each ream REMOVE Comments l Enter more items ADD TO CART Go To Comparison Center ADO TOLIET Go to Shopping Cart Go to Order Tracking Go To My Shopping List ORDER ENTRY 9 Office Depot Online User Guide MY SHOPPING LISTS There are two different types of Shopping Lists for fast and efficient ordering e Company Wide lists are created and maintained by your Company s Super User They can be used for ordering by all users e A Personal List is only accessible to the user whom created it To begin working with a Shopping List select My Shopping Lists on the Shopping Basket view at the top of the screen or under My Account The My Shopping Lists page appears with an index of currently available shopping lists Once you have opened the list you want you can change the item quantities if ne
24. in my login information A Login Information is provided by either your Account Manager or by a designated Super User within your organisation To reset a password the eSupport Help Desk can provide assistance in resetting the password and or providing the login name after the caller s identity is verified You can reach the eSupport Help Desk Monday Thursday 8am 5 30pm and Friday 8am 4 30pm on tel 0844 11 00 00 Q Why do I have to change my password A For security reasons Office Depot gives you the option of changing your password on a regular basis 30 60 or 90 days Enter the password in the New Password amp Confirm Password fields when prompted to change your password Contact your Office Depot Account Manager or Super User to have your password set to never expire Q I put the items in my shopping basket why haven t you dispatched my order yet A Putting items into your shopping basket is only the first step Click View Basket to verify your items and click Checkout Click the Place Order button to submit your order Q What is the difference between a Company Wide Shopping List and a Personal Shopping List A A Company Wide List allows all Users on the account to view and select items for purchase A Personal List can only be viewed and modified under the login of which it was created Q How do I find the number for my Customer Service Centre A For support please use your main Customer Services number
25. licking on the appropriate link from the My Profile box You can search and update the Current and Default settings depending on your profile permissions USER INFORMATION You can update your User Information such as email address and telephone number by clicking on My Profile Overview under My Profile Click on Edit or the User Information link and then click the Update button to save any changes To go back to My Account click on the Return to my Account link at the bottom of the page Account Settings My Contact Information Indicates required field First Name AN Last Name OTHER Phone j 1242220000 otl Email Address NOREPLY OFFICEDEPOT COM Email format Html gt for confirmation emails Please send me Order Confirmation Vv emails Please send me emails for Orders Vv Pending my approval Yes please send me exclusive discounts and special offers available only to Office Depot s Email customers Miaa CANCEL Return to My Account OTHER FEATURES 18 Office Depot Online User Guide YOUR USERNAME AND PASSWORD You can change your password by clicking on Edit Login Info amp Password under My Profile Overview from the My Profile box Click on the Update button to save any changes Login and Lost Password Information Change Login Settings Login Name VBREGULAR Old Password New Password Must be at least 6 characters Confirm Password Password Expires Every 90 Days E L
26. ml 8ml Colour gt Assorted Assorted Red You can add an item to your basket from the Product Comparison page by entering the quantity and clicking on the Add to Basket button You can also add the item to a shopping list You can delete all items that appear on the My Comparisons screen by clicking on the Remove All link ORDER ENTRY 11 Office Depot Online User Guide When you ready to place your order click on Check Out in the Shopping Basket view at the top of the screen to go to your one page order review and placement screen Checkout Please verify your order information below and choose one of the options at the bottom of the page to submit your order User Information Delivery Information User Name AN OTHER 300741 Phone 012345 678910 Main Account Email Address KingdomRoad Fax Sai Gosport Hampshire PO28AY Hndi SELECT ALTERNATIVE M Iwould like an email confirmation for this order Send an email confirmation to another contact Additional Email Address Order Information Mandatory fields PO Number Select Alternative First Name N o oo Last Name OTHER Contact Phone p12345 678910 ext Comment Ec Payment Information Account Billing Shopping Basket Hide Images Description Your Pricesnit Oty Estimated Delivery Backorder Total Remove Date Berol Colour brush Pens Pasetet Wallet of p i 02 09 710 0 6 item 538374 12 Entered tem 538374 Comments Subtotal Delivery Fee FREE
27. o the Bulletin Board or change an existing logo email either a GIF or JPG formatted graphic by clicking on the Email Image button to automatically send an email to service officedepot ch The eSupport Helpdesk will confirm the integrity of the image and notify the sender when the image will be available on the Bulletin Board ORDER ENTRY 7 Office Depot Online User Guide 3 ORDER ENTRY SEARCH THE CATALOGUE You can search for products by keyword Office Depot product code Manufacturer code Customer s code Category or View all Products A Z Searching by product displays only one item while searching by keyword might yield a page or more of results For your shopping convenience the Search feature appears on every page on the website CATEGORY SEARCH Select a product category to browse from the homepage by placing your cursor on a product group like Office Supplies Furniture or Technology The screen will expand to show a list of all categories available Select a category to view after which the screen will display a list of subcategories which you can select the items available to you VIEW ALL PRODUCTS A Z Office DEPOT Siko e ea oie s i oat wv View Basket I Check Out I Mly Shopping Lists v My Delivery Address Taking Care of Businest Office Supplies Technology amp Machines Facilities Management Furniture amp Seating Myaccoumt Click on View all Products A Z to search by categories in the
28. og me in automatically Cookies must be enabled for auto login OTHER FEATURES 19 Office Depot Online User Guide PROXY APPROVER If you are an approver and will be out of the office you may assign a Proxy Approver to approve orders while you are out My Proxy Approver Edit Proxy Approver Workflow Approvers Only Please be sure of the following criteria 1 The proxy approver must have permissions to View All Orders Contact your super user or account representative to make sure 2 The selected proxy approver has not been assigned a proxy approver Your Account VBSUPER Your Proxy Approver Status C Active away from ofice Inactive Search By User Id X Result 1 10 of 78 Page 12345 67 8 Next Last User ID User Name Select Select Select Select Select Select Select Choose Proxy Approver by clicking on My Proxy Approver in the My Profile box You can search by the Proxy Approver s User Id or Name or you may select from a list of all Proxy Approvers in the system Once selected click the Active radio button to begin sending Order Approval emails to your Proxy Approver Stop Order Approval emails from going to your Proxy Approver by clicking on the Inactive radio button Click on the Update button to save any changes PLEASE NOTE Before choosing a Proxy Approver make sure that the user is able to View all Orders and will be available for order appro
29. p Toner Paper Bulletin Board A B C D E F G H l J K L M N O P Q R T U Z Visit Site Map V View Basket Checkout Shopping Lists w Delivery Information Home gt Manage Users gt WorkflowiAppravals Manage Account Manage Contacts Manage Ship To Manage PO Number Approver Workflows Manage Cost Center Manage User Groups Workflow Approvals Manage Permissions This is a complete list of available workflows Select a workflow to edit its settings Profiles Workflow ae 4 By User Albert Mifsud 03 030 SUPER USER Add New Users Alison Stock 03 09 10 LYNN JONES EditActive Users Activefinactve Users anial 031030 SUPER USER a WorkfowiApprovals Angela Head 03 0310 SUPER USER Angela Odle 03 0310 SUPER USER USER PROFILES 24 Office Depot Online User Guide CREATING A WORKFLOW Workflow Approvals Create a Workflow Workflow Name Select one of the following Sequential Release C Highest Approver Only Approver Level User Hame User Name Email Group Select User Select User Select User Select User Select User Select User Select User Select User CO VY DOP Ow Select User 10 Select User Max Tier Select User Can approve an order for any amount Note Modifying a workflow will not affect any orders currently pending approval WORKFLOW Click Create a New Workflow and enter the name of the new template Use the following steps to set up you
30. r new workflow template e Select one of the following Sequential Release This will send an email to each of the approvers in sequential order by value lowest to highest Highest Approver Only This will require only the approver who has the highest approval amount greater than the total order to approve e Workflow templates include Upto 10 approvers Assign the value to each approver authorised to approve by creating a permission profile Assign an override approver e For orders containing only contract items check the Place any order containing non contracts items on hold for approval box in the Permission Profile This option will allow for an order to bypass workflow settings if the placed order has only contract items on it USER PROFILES 25 Office Depot Online User Guide e Click the Save Workflow button at the bottom of the page to save your changes Approvers can approve disapprove modify and add comments which will be forwarded via email to the order requester WORKFLOW APPROVALS Approvers who receive HTML email notifications have the ability to approve the order directly from the email To approve the order type in your login name and password in the appropriate fields and click on the Approve Disapprove or Release button USER PROFILES 26 Office Depot Online User Guide T MANAGE ACCOUNT Super Users only MANAGE CONTACTS Add or edit Contacts associated with your
31. s Manage Ship To Manage PO Number Manage Cost Center Manage User Groups Proprietary items View All Products A Z E Ink amp Toner Paper Bulletin Board Enter tem Number s amp Quantities Emner he 6 cr lt q hem number and quant Office Supplies ETA Technology TEATE appropraie feie below Example hem Number All Categories Manage Permissions Oe epee EE A Suris amp Equipment Profiles Basic Supplies Binders amp Accessories tem Number oy Most Popular Categories Pre i Basic Supplies Fling amp Storage ARE Once Brend Recycies Flie Folders 1 8 Manage Users Sis ase Foss Pete Gearing amp Breakroom Gur 8 ve xv am Pack ONONE Rukber Bends Hargng Fie Folders sions cae box Message Pads amp emo Socks Storage Fles Boxes amp More Desh Wel Accessories Add New Users Staplers Staples and Seeal Eee Remove Edit Active Users poar ELA ate Active Inactive Users Sesal Inik Toner amp Ribbons Labels amp Lahel Makers E WorkflowiApprovals Mailroom Supplies Binders amp Accessories Paper Forms Envelopes teehee Des Binder Accessorie Busines Forns Tax Fore amp Office Depot Brand Products Pan Binders Recordkeepng Paper Forms Envelopes My Profile Indewes Tabs amp Divisers Envsbpes Pens Pencils amp Markers Sesal Copy 8 three Paper Promotional Products My Profile Overview vite School Supplies See all Self Stick Notes amp Flags Select Ship To Tape amp Adhesives Select Contacts Select PO
32. ss to view and choose Delivery Locations Cost Centres or PO Numbers Your Office Depot Account Manager or your company Super User will assist you if necessary My Account Create and store your information for easy access Manage Account Contacts Manage Ship To User Groups Permissions Profiles Order Tracking Search By Order Number 2 Manage Users From To Add New Users Date Range Edit Active Users SEARCH ORDERS Active inactive Users Workflow Approvals My Shopping Lists My Profile My Etoile Oyeriow Shopping Lists help you keep Select an existing list Create a new list Select Ship To ack of ite Select Contacts track of iter u purcha Peters pads List Name dcan a regular b My Proxy Approver with remin will Comment I never run out of upplies gt How to use and create lists Type Company Wide List gt Set up reminders for yourself Email Assistance Personal List FAQS Gass LIST Order Tracking and My Shopping Lists are also available from the My Account Screen MY PROFILE OVERVIEW My Profile Overview is a one page summary of your user settings This feature can be accessed from the My Account page by clicking on the My Profile Overview link giving you the ability to view your settings Click on View to see the details for each particular setting Depending on your permissions you may be able to edit these settings
33. vals To go back to My Account click on the Return to my Account link at the bottom of the page SAVE FOR LATER Save an item in the Shopping Basket by clicking on the arrow under Save for Later This time saving feature allows items that are placed in the basket to be saved and ordered at a later date OTHER FEATURES 20 Office Depot Online User Guide 6 USER PROFILES Super Users only A Super User is a user with the ability to maintain user and account settings online A Super User is able to Add New Users Edit User Profiles and Modify User Permissions and the Approval Processes A Super User also has the ability to add and modify Delivery Addresses Cost Centres PO Numbers and Contacts on the account To start managing user accounts simply go to the My Account page ADD NEW USERS Once you are on the My Account page you can add a new user to the account by going to the Manage Users box and selecting Add New Users Add New User Account Number Return to My Account Login Settings Indicates required field Login Name NEW USERNAME Must be atleast 6 characters Password Expiration Every 90 Days New Password eeccce Must be at least 6 characters Confirrn Password for Retype your password Reset Password Immediately After Expiration Auto Login Preference Show C Hide User Information Indicates required field First Name Last Name 4 Phone set Fax
Download Pdf Manuals
Related Search