ManageEngine AD360 :: User Guide
Contents
1. The dashboard of AD Management component displays vital information about domain users machines and other AD objects like groups and OUs The following reports are viewable under this tab e User Reports e System Reports e Other Reports ADAudit Plus Audit data of all configured Domains can be viewed from the dashboard of AD Auditing component The display information is grouped by Domains and Desired Undesired Audit activities like logon failures account management etc The following reports are viewable under this tab e User Logon e Group Management e Domain Policy Changes ADSelfService Plus The dashboard of Password Self Service component provides a comprehensive view of user password and account status enrollment data and users actions inside the Password Self Service component The following reports are viewable under this tab e User Reports e Enrollment Reports e Audit Reports Zoho Corporation Pvt Ltd 14 ManageEngine Active Directory 360 Admin Guide ExchangeReporter Plus An essential snapshot of all the important details of your Exchange environment is captured under the dashboard of Exchange Auditing component The following reports are viewable under this tab e Server Storage Usage e Mailbox Size e Organization Traffic Summary e Top Server Traffic To Switch Between Dashboard View of Different Domains The dashboard can show the above information for only one domain at a2. 1 Install AD360 as an application 2 Goto Start Menu gt All Programs 3 Select AD360 and click on Install AD360 as Service Once the AD360 Service is installed you can start the product as Windows service When started as a service AD360 runs with the privileges of the system account To Uninstall AD360 To uninstall AD360 select Start Menu gt All Programs gt AD360 gt Uninstall AD360 Zoho Corporation Pvt Ltd ManageEngine Active Directory 360 Admin Guide Deployment Scenarios Enable SSL for Secure Communication over the I nternet You will need to enable SSL for enhanced security and secure communication by AD360 over the Internet To enable SSL on AD360 kindly follow the steps given below 1 Logon to the AD360 by providing proper admin credentials 2 Goto Admin gt Product Settings 3 In the Connection section choose https from the Select Protocol drop down menu and enter the Port Number you want to use 4 Click Save to save the changes and restart AD360 This will enable SSL and a secure communication by AD360 Plus over the internet is possible Zoho Corporation Pvt Ltd ManageEngine Active Directory 360 Admin Guide Working with AD360 This section discusses the following topics e Starting AD360 e Accessing AD360 client e Stopping AD360 Starting AD360 To start AD360 double click the AD360 shortcut icon placed in the desktop It can also be started from the Star
3. copy the specs xml under this folder 8 Go to the lt installation directory gt 1 bin 1 Open a command prompt 9 Type restoreDB bat lt existing db zip name gt and enter This will restore the previous settings 10 After the restore process is completed start AD360 Zoho Corporation Pvt Ltd 26 ManageEngine Active Directory 360 Admin Guide Note Ensure that you have the existing installation of AD360 until it is working fine with the new installation of AD360 Zoho Corporation Pvt Ltd 27
4. ManageEngi AD 360 ManageEngine AD360 Admin Guide gt ManageEngine Active Directory 360 Admin Guide Table of Contents WELCOME TO Ab S60 isis nana 2 Welcome 10 AD SB sii 2 Contact Upa cod 4 GETTING STARTED c coord 6 A ee ee ee 6 Sysem REQUIEM NS cr 7 Installing ADO aia 8 Deployment Scenarios cuicanti dado dni 9 Working Boa A AP o 10 nn 12 AD360 INTEGRATION isaac 13 DASHBOARD VIEW sissien anra aa aaa eaea aa EEEa NAASE SEER 14 ADMIN SETTINGS lt lt lt lt lt lt 00 16 Admin SCS ais oi ios 16 o e A a E EEE ES 17 Prod ct SettiNg Sesdiena a A y AEA FEE EEE AEE AEE EE 18 Server CUTS cestne lio lolo a e e EEN 19 Data Synchronization Across Components cooccccccccccccccconononnnnncncnnncnnnnnenononcnnnnnnnnnnnnann ne nnnnos 20 AAD30600 SUPPOR Donna 21 TROUBLESHOOTING TIPS iicncicannniai a 23 FREQUENTLY ASKED QUESTIONS accion 25 Zoho Corporation Pvt Ltd ManageEngine Active Directory 360 Admin Guide Welcome to AD360 Welcome to AD360 AD360 is an integrated solution that addresses many pressing concerns of IT administrators of Windows environment including Identity and Access Management Active Directory Change Auditing and Compliance Demands Password Reset Account Lockout management and Exchange Auditing through a simple easy to use interface Most of the time consuming tasks in Active Directory can be automated through AD360 AD360 consists of four components each of
5. ally synchronize the password account changes with other systems like AS400 and UX servers Some of the key features of this component are e Password Account Expiry Notification send phased notifications about their impending password expiry to end users at specific intervals e Employee Self Update and Search helps you maintain up to date contact information of employees and let them search the same of their colleagues e Change Password allows users to change their soon to expire passwords from anywhere anytime Exchange Auditing The Exchange Auditing component of AD360 provides all the necessary analytics and information that an administrator would need to optimize an organization s Exchange infrastructure With the help of over 80 pre packaged reports you can track incoming and outgoing emails keep tabs on mailbox traffic and server traffic and monitor vital statistics of Public Folders and Distribution Lists Some of the highlights of this component are e Drilling Down of Data funnel out the data you will precisely need with the help of filters e Data Portability download the reports in xls csv pdf and html formats for further activity and trend analysis e OWA Reports monitor activities on OWA based on users browser and even Client IP address By integrating all these four components in AD360 you can put an end to all your Active Directory troubles Read on further to learn how to integrate these four compon
6. arge you can upload the saved file to our server by following the below steps 1 Type http bonitas zohocorp com upload index jsp on a web browser 2 Select AD360 from the Product drop down menu 3 Provide your Email address 4 Add a comment 5 Attach the saved support info file from the stored location 6 Click on Upload How to manually create and send Information aks Go to AD360 installation folder Open the bin folder Double click on compressLogFiles bat file Go back to the installation folder and open logs archive folder to find a zip file named in the format ssmmHHddMMyyyy Attach the zip file and mail it to ad360 support manageengine com Zoho Corporation Pvt Ltd 21 6 Alternatively if the file size is large you can upload the saved file to our server by following the below steps 1 Type http bonitas zohocorp com upload index jsp on a web browser Select AD360 from the Product drop down menu Provide your Email address Add a comment Attach the saved support info file from the stored location Click on Upload Zoho Corporation Pvt Ltd 22 ManageEngine Active Directory 360 Admin Guide Troubleshooting Tips 1 When try to integrate a component get this error Server is down Make sure the component s server is up and running If the component you are trying to integrate is not running you will get this error Make sure that you have installed the component that
7. e respective fields and click Login If you have changed the password you should use the new password to login Zoho Corporation Pvt Ltd 10 ManageEngine Active Directory 360 Admin Guide Stopping AD360 e To stop AD360 select Start Menu gt All Programs gt AD360 gt Stop AD360 Zoho Corporation Pvt Ltd 11 ManageEngine Active Directory 360 Admin Guide Licensing AD360 is available as a free download with full access to all product functions and technical support for a 30 day trial period Once the 30 day trial expires you have to apply the AD360 Professional or Standard Edition license to continue enjoying the full benefits of the product Refer http www manageengine com active directory 360 compare editions html to identify which edition of AD360 suits you best After installing AD360 buy and apply the appropriate license using the License link available in the top right corner of the AD360 Web portal Note You can choose to buy license for all the components or only the components that you want based on your requirement Only the selected components features will be available in AD360 Visit https store manageengine com active directory 360 index html to buy the components For purchasing the license or any queries please contact sales manageengine com The license file will be sent through e mail To apply license 1 Click the License link available at the top right corner
8. e with each other for various purposes like Single Sign On domain settings etc Any changes to the hostname and port number of a component must be reflected in the other components for smooth running of all the components But with AD360 there is no need for you the administrator to manually make the changes in all the components Simply update these changes in the AD360 Integration settings page and the changes will be automatically synchronized across all the components Zoho Corporation Pvt Ltd 20 ManageEngine Active Directory 360 Admin Guide AD360 Support In order to analyze issues or other challenges faced by evaluators customers AD360 product team might request for product logs Support Information This will provide the team a clear understanding on the problem challenge reported The creation of the support information can be done either automatically or manually How to automatically create and send information 1 Click on Support Tab gt Support Info gt Create System logs Auto This will automatically create a support info file Note The time taken for creating the support info file can vary from a few seconds to minutes depending on the logs that have been created by the product over time Once the support info files are ready save the file locally by clicking on the link provided Attach the saved zip file and mail it to ad360 support manageengine com Alternatively if the file size is l
9. eld you can edit the Browser Title of the product 3 Change the Browser Favicon by clicking on the Choose File button adjacent to the Change Browser Favicon field 4 Select a Theme from the available options 5 You can also hide the Remember me checkbox and Forgot Password link in the login page by selecting the respective options 6 Click Save Settings Change Password To change the default AD360 admin account password follow the steps given below 1 Goto Admin gt Personalize 2 Under Change Password tab enter the password of the AD360 admin account in the Old Password field 3 Now enter the new password and re enter the same to confirm your new password in the respective fields 4 Click on the Change Password button Zoho Corporation Pvt Ltd 17 ManageEngine Active Directory 360 Admin Guide Product Settings Under Product Settings you can configure the connection and log settings of the product as shown below e Go to Admin gt Product Settings There are two sections Connection 1 Select the Connection Protocol of the product you can choose between http and https from the Select Protocol drop down menu and enter the port number in the Port field 2 You can enable secure connection between AD360 and Active Directory by selecting Enable LDAP SSL option 3 Click Save Settings General Settings e Set the Session Expiry Time from the drop down menu You can choose N
10. ents and set up AD360 to suite your organization policies and preferences Zoho Corporation Pvt Ltd gt ManageEngine Active Directory 360 Admin Guide Contact Us e ZOHO Corp Headquarters e Sales e Technical Support ZOHO Corp Headquarters Web site www zohocorp com ZOHO Corp Headquarters ZOHO Corp Development Centre ZOHO Corp Zoho Corporation Private Limited 5200 Franklin Dr Suite 115 DLF IT Park Block 7 Ground floor No 1 124 Pleasanton CA 94588 USA Shivaji Garden Nandambakkam Post Phone 1 925 924 9500 Mount PH Road Ramapuram Fax 1 925 924 9600 Chennai 600 089 INDIA E mail info zohocorp com Phone 91 44 22707070 Fax 91 44 22707172 E mail info zohocorp com Sales To purchase ManageEngine AD360 from any part of the world you can fill out the Sales Request Form A sales person will contact you shortly You can also send us an e mail at sales manageengine com You can also call the ZOHO Corp headquarters at the following numbers 1 Phone 1 925 924 9500 2 Fax 1 925 924 9600 and request for Sales Technical Support One of the value propositions of ZOHO Corp to its customers is excellent support During the evaluation phase the support program is extended to you free of charge Please send your technical queries to ad360 support manageengine com Following is the support format to be enclosed while sending support mails e Edition Free or Professional Edition of the prod
11. ever if you don t want the sessions to expire e Select the Log Level from the drop down menu There are two levels o Normal When you choose normal only minimal set of information will be logged o Debug Choose Debug to log all the information Zoho Corporation Pvt Ltd 18 ManageEngine Active Directory 360 Admin Guide Server Settings Under server settings you can configure the mail server for sending notifications alerts etc from the product and proxy settings in case you are using a proxy server The following settings can be found here e Mail Settings e Proxy Settings Mail Settings 1 Goto Admin gt Server Settings 2 Under Mail Settings tab the settings are divided into two sections Mail Server Settings 1 Enter the Server Name or IP and Port Number of your Mail Server in the respective fields 2 Select the Connection Security type You can choose from either SSL or TLS 3 If authentication is required for accessing the Mail Server select Requires Authentication option and enter the username and password credentials necessary to access the mail server 4 Click Save Settings General Settings 1 In From Address field enter the email address that will be used to send out notifications alerts etc from AD360 2 In Admin Mail Address field enter your email id if you wish to receive notifications for the emails sent from AD360 3 Click Save Settings Proxy Settings 1 G
12. h the standards set by IT regulatory acts such as SOX HIPAA and more With AD Auditing you can get prepackaged Zoho Corporation Pvt Ltd ES ManageEngine Active Directory 360 Admin Guide reports on a myriad of crucial activities such as user logon actions and changes to GPO OU groups computer domain policies Using filters and rules you can create your own event fetchers for collecting event data that can be used for crisis detection and prevention Some of the highlights of this component are e Generate Reports Based on Your Own Rules generate reports down to granular details by user configurable rules e Archiving of Audit Data automatically archive all audit data collected from the event log which can be used in forensic analysis and regulatory requirements e Alerts and E mail Notifications get instant alerts on desired undesired audit events based on configured report profiles Password Self Service The Password Self Service component of AD360 eliminates the biggest source of helpdesk calls forgotten passwords and account lockouts With Password Self Service users can reset their passwords and unlock their accounts through a simple web browser or right from the Winlogon Ctrl Alt Del screen of their machines The identities of the users are verified using a highly secure two factor authentication process Security Q amp A authentication and SMS E mail based secret code authentication It also lets you automatic
13. ista e Windows 7 e Windows 8 ManageEngine AD360 requires one of the following browsers to be installed on the system to access the AD360 web client e Internet Explorer 7 and above e Firefox 4 and above e Chrome 10 and above e Safari 5 and above Zoho Corporation Pvt Ltd A ManageEngine Active Directory 360 Admin Guide Installing AD360 ManageEngine AD360 can be installed on any machine in the domain provided that they meet the recommended system requirements You can install AD360 as e An Application e A Windows Service Note Ensure that you have necessary privileges and rights to install and run the product If you are using Windows Vista or later operating systems disable User Account Control and then proceed For more information click here Install AD360 as an Application By Default AD360 will be installed as an application 1 Click here to download the executable from the website 2 Double click on the downloaded file ManageEngine_AD360 exe to start the installation 3 Follow the install shield wizard to complete the installation of AD360 The application can be launched on a web browser by double clicking the AD360 shortcut icon present on the desktop When opened as an application AD360 runs with the privileges of the user who has logged on to the computer Install AD360 as a Windows Service To run AD360 as a service you have to install AD360 as a Service Follow the steps given below
14. license fails to apply properly then check whether the components are integrated in AD360 and that they are running before applying the license file Zoho Corporation Pvt Ltd 24 ES ManageEngine Active Directory 360 Admin Guide Frequently Asked Questions e General e License e Advanced General 1 What is AD360 ManageEngine AD360 is a 100 web based product that provides a complete solution to all your Windows Active Directory challenges and management problems With AD360 you can perform the following tasks e Active Directory Management e Active Directory Auditing e Password Self Service for end users e Exchange Analysis and Reports 2 What operating systems are supported by AD360 AD360 support the following Windows operating systems e Windows 2012 e Windows 2008 R2 e Windows 2008 e Windows 2003 e Windows 8 e Windows 7 e Windows Vista e Windows XP 3 AD360 runs in a web browser Does that mean I can access it from anywhere Yes you can connect to the AD360 from any machine on the network through a Web browser Zoho Corporation Pvt Ltd 25 ManageEngine Active Directory 360 Admin Guide 4 Do need any prerequisite software to be installed before using AD360 No AD360 do not require any prerequisite software to be installed You need to have only the four components of AD360 installed and running to enjoy all the benefits of the product 5 Can AD360 work if DCOM is disabled on remote syste
15. ms Yes AD360 does not use the DCOM service to perform the tasks License 1 What are the different editions of AD360 AD360 is available as a free download with a 30 day trial period Once the trial expires you have to purchase and apply the Professional or Standard Edition license Refer http www manageengine com active directory 360 compare editions html to identify which edition of AD360 suits you best 2 How can upgrade to a higher edition From any edition you can upgrade to the required higher edition by obtaining the appropriate license from ZOHO Corp Advanced 1 How do move AD360 to a different machine Migration Please follow the steps given below Steps 5 and 7 are applicable only if the existing build is migrated from the older version build 1 Stop AD360 which is running currently 2 Go to the lt installation directory gt bin 3 Run the file backupDB bat This will create a backup of the existing database files in zip format under lt installation directory gt backup 4 Take this zip file lt existing_db_zip_ name gt and copy it to the new server 5 Take a copy of specs xml present under lt installation directory gt Patch and copy it to the new server 6 Install the same version of AD360 the version you have in the existing server in the new server Ensure the application is started and finally stop AD360 7 Create a folder named patch under installation directory and
16. of the AD360 client This opens the License details of the product 2 Browse and select the license file received from ZOHO Corp using the Choose File button 3 Click the Apply button to apply the license Zoho Corporation Pvt Ltd 12 ManageEngine Active Directory 360 Admin Guide AD360 Integration The following steps will guide you in integrating the components with AD360 Step 1 Download and Install the Components Note If you already have the components installed and running you can skip this step and proceed with Step 2 e Download components from the link available under Dashboard of each component e Install components by double clicking the downloaded exe files Follow the install shield wizard to complete the installation e Start the components by double clicking on the desktop shortcut icons of the respective components Step 2 Integrate the Components Note Make sure that all the components are set up and running Also ensure that the components versions are compatible with the version of AD360 you are currently using e Go to Admin gt AD360 integration You will be presented with four tabs each representing a component e Click any one of the tab say ADManager Plus e Enter the Server Name and Port Number of the server from which that particular component is running e Select the connection Protocol from the drop down menu e Click Integrate Now Repeat the above 3 steps for
17. onents 1 Component Setup To view the dashboard of AD360 you must first download and install its components Only when a component is installed and integrated with AD360 you can view its dashboard Click here to learn more about installing and integrating the components with AD360 2 Domain Selection It is possible to configure different domains with different components As you switch between the dashboard views of different components make sure that the domain that you have configured with that component is selected Also make sure that you have logged in with the appropriate credentials to view the dashboard of the domain you have selected Click here to learn how to view the dashboard of different domains Zoho Corporation Pvt Ltd 23 ManageEngine Active Directory 360 Admin Guide 3 Network Settings Any changes to the hostname and port number of a component should be reflected under the Product Settings of AD360 If the component is not started or if there is a network problem between the machines running AD360 and one of the components then the dashboard of that particular component may not be viewable 5 When applying the AD360 license xml file get Invalid License file error Failed to apply the License file error 1 For Invalid License File error Make sure that the license file you are trying to apply is a valid ManageEngine License file and the date on your computer is correct 2 If the
18. other components as well under the respective tabs Switch between different components of AD360 Once all the components are integrated you can switch between the components to access the full feature set that each component offers You can easily switch between the four components by using the Jump to link provided at the top right corner of the AD360 Web Client Simply hover your mouse over the Jump to link and select a component Zoho Corporation Pvt Ltd 13 ManageEngine Active Directory 360 Admin Guide Dashboard View Important To be able to view the dashboard of AD360 you have to ensure that the different components of AD360 are setup and that the domain and network settings of each component are configured appropriately Here s a checklist of settings to look over to get an unbridled view of the dashboard Dashboard is the home page for AD360 It provides a quick snapshot of all essential aspects of the four components in a polished graphical display The graphical representation helps you to grasp the most important information quickly from the home page itself and take necessary actions with the help of the product Besides displaying vital information you can also access important features of different components from the links provided in the dashboard itself Under Dashboard each of the four components of AD360 has a separate dashboard view The following information are shown under each tab ADManager Plus
19. oto Admin gt Server Settings 2 Click on the Proxy Settings tab 3 Select Enable Proxy Server option 4 Enter the Server Name or IP and Port Number of the proxy server in the respective fields 5 Enter the username and password credentials for accessing the proxy server 6 Click Save Settings Zoho Corporation Pvt Ltd 19 ManageEngine Active Directory 360 Admin Guide Data Synchronization Across Components Once the different components of AD360 are integrated the data related to domain settings component integration etc will be automatically synchronized across each component This saves a lot of time for the administrators as they no longer have to configure the same settings across all the four components Any changes they make in any one of the components will be reflected in the other components also The data relating to the following configuration settings will be automatically synchronized across all the components of AD360 Domain Settings If you want to add a Domain to all the components in AD360 simply add the domain to any one of the component and it will be automatically added to all the other components Also if there is a change in the administrator credential that was used in configuring a domain with a component simply update the change in any one of the component and it will be synchronized across all the other components Integration Settings The different components of AD360 communicat
20. t Menu as shown below e Goto Start gt All Programs gt AD360 gt Start AD360 This will open AD360 client in your default web browser Running AD360 as a Service If you have installed AD360 as a service you can start AD360 as a service as shown below e Go to Start gt Control Panel gt Services gt start ManageEgnine AD360 service Click here to learn how to install AD360 as a service Starting the Components If all the components are installed on the same machine as AD360 then starting AD360 will automatically start the components as well But if the components are installed on different machines then you have to manually start the components before starting AD360 To manually start the components just double click the components shortcut icons placed on the desktop or go to Start gt All Programs gt lt Component gt gt Start lt component gt When you enter the user credentials an log in to any one of the component you will be automatically logged in to the other components as well There is no need for you to enter the log in details in each and every component Accessing AD360 Client To launch the AD360 client open a Web browser and type http lt hostname gt 8082 in the address bar Here the lt hostname gt refers to the DNS name of the machine where AD360 is running and 8082 is the default port number of AD360 Specify the username and password as admin for first time login in th
21. them equipped to deal with various routine problems and management challenges pertaining to Active Directory and Exchange The four components of AD360 are e AD Management e AD Auditing e Password Self Service e Exchange Auditing The above four components are integrated in AD360 to provide a complete solution to all your Windows Infrastructure management challenges Let s take a brief look at each of these components AD Management The AD Management component of AD360 helps you to successfully automate crucial Identity and Access Management IAM tasks like user account provisioning de Provisioning with the help of a library of preconfigured access controls called User Management Templates This component also provides On the fly AD Management that lets you perform point in time management actions and Noninvasive AD Delegation with which you can turn even technically naive into Super Admin Some of the highlights of this component are e Instant Provisioning Create a bulk of User Account or other AD Objects at the press of a button e Active Directory Clean Up Delete Disable move accounts e Automation of everyday tasks Automate routine tasks such as scouting for inactive user accounts amp disabling them moving home folders and so on AD Auditing AD Auditing the auditing and IT compliance component of AD360 helps you scrutinize every change in Active Directory while ensuring the change is in conformance wit
22. time To change the dashboard view to display the information of another domain please do the following e Goto Dashboard home page of AD360 e In the top right corner of Dashboard you can find a drop down menu Select Domain to View e Choose the domain of your choice from the drop down menu to view all the essential information pertaining to that domain Zoho Corporation Pvt Ltd 15 ManageEngine Active Directory 360 Admin Guide Admin Settings Admin Settings These settings helps administrators to configure AD360 to suite the organization policies and convenience The following settings can be configured under the Admin Settings e Personalize e Product Settings e Server Settings Zoho Corporation Pvt Ltd 16 ManageEngine Active Directory 360 Admin Guide Personalize Under Personalize you can customize the look and feel of the product by configuring the product logo theme etc You can also change the default Admin password of AD360 The following settings are present under Personalize e Personalize e Change Password Personalize 1 Goto Admin gt Personalize 2 Under Personalize tab there are two sections Date amp Time Settings e Choose the Time Zone and Date Time Format from the drop down menus of the respective fields General Settings 1 To change the logo of the product click on Choose File button adjacent to the Change Logo field 2 Inthe Change Browser Title fi
23. uct e Operating System version such as Win 2012 2008 2003 etc e Browser version such as IE 9 Firefox Chrome etc Zoho Corporation Pvt Ltd ManageEngine Active Directory 360 Admin Guide Details of the problem Steps to reproduce the problem Alternatively select the Support tab from the web client window It has the following options that will allow you to reach us Request Support Submit your technical queries online Need Features Request for new features in AD360 User Forums Participate in a discussion with other AD360 users Contact Us Speak to our technical team using the toll free number 1 888 720 9500 Zoho Corporation Pvt Ltd ManageEngine Active Directory 360 Admin Guide Getting Started Getting Started The following topics describe how to get started with AD360 e System Requirements e Installation e Deployment Scenarios e Working with AD360 e Licensing Zoho Corporation Pvt Ltd ManageEngine Active Directory 360 Admin Guide Sysem Requirements Hardware Requirements Hardware Minimum Recommended Processor P4 1 0 GHz P4 3 0 GHz or better RAM 1 GB 2 GB or better Disk Space 800 MB Software Requirements ManageEngine AD360 supports the following Microsoft Windows operating system versions e Windows 2003 e Windows 2008 e Windows 2008 R2 e Windows 2012 Supported Browsers e Windows XP e Windows V
24. you are trying to integrate with AD360 and that the component is running If not go to Start gt All Programs gt Click on XYZ gt Click Start XYZ Here XYZ is the component s name 2 When try to integrate a component get this error Incompatible component Please check whether the component s version is compatible with AD360 If the version of a component that you are trying to integrate is lower higher than the version supported by the version of your AD360 you will get this error Update the components or AD360 to the latest versions 3 While installing AD360 get Access is denied error If you are using Windows Vista or later operating systems ensure that User Account Control is disabled Enabling User Account Control will allow only administrator to install the software To disable UAC follow the steps given below Select Control Panel gt User Account 1 For Windows 7 and Windows 2008 R2 1 Click User Account Control Settings link 2 This will open the User Account Control Settings dialog showing the control level 3 Drag the control level to Never Notify and click OK 2 For Windows Vista and Windows 2008 O Click Turn User Account Settings On or Off link 1 Uncheck the Use User Account Control UAC to protect your computer option and click OK 4 Unable to view one or more of the components dashboard Following are the list of situations that may hinder the dashboard view of the comp
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