Tandberg Data DAT72 and DAT160 USB tape drives user guide
Contents
1. August 2009 29 Chapter 5 Operating your tape drive Notes 30 DAT USB Tape Drives 1018932 Use the correct media For best performance we recommend branded media as recommended by your manufacturer In this chapter Data cartridges on page 31 e Write protecting cartridges on page 32 e Cleaning cartridges on page 33 e Handling cartridges on page 34 Getting the most out of cartridges and drives on page 34 Data cartridges DAT 160 tape drives and DAT 160 cartridges DAT 160 cartridges can only be used with DAT 160 tape drives they are wider than earlier formats and will not fit into earlier tape drive models DAT 160 cartridges provide optimum performance and maximum capacity for DAT 160 tape drives DAT 160 tape drives are also backwards compatible with some earlier formats see Table 6 1 on page 32 Compatibility For optimum performance and storage capacity use tape cartridges that match your drive s format and normally use only one cartridge per day Ideally use e DAT 160 cartridges with DAT 160 tape drives August 2009 3 1 Chapter 6 Use the correct media e DAT 72 cartridges with DAT 72 tape drives Although DDS tape drives are fully backward compatible old tape formats are more abrasive than later generations and using older tape formats can reduce the life expectancy of the tape drive The compatibility between drive models and cartridges is summarized2. on page 44 e USB cables on page 45 USB in DAT devices The DAT tape drive is a USB 2 0 logo certified device It supports the high speed USB transfer rate with a theoretical maximum transfer of over 50 MB s The actual backup rate will be less This is defined by the transfer rate of the tape drive and the compressibility of the data To benefit from the high speed performance of the USB 2 0 interface the USB DAT tape drive should be connected to its host system via a USB 2 0 port Any USB hubs between the tape drive and the system port should also be USB 2 0 compliant To maximize tape drive performance minimize the use of other USB devices when using the USB tape drive USB terminology The Universal Serial Bus USB is a communication interface where an intelligent host controls all the network activity A command from the host to a particular device is broadcast to all devices on the network A device waits for a command addressed to itself and then responds as requested The host determines how much of the overall USB network bandwidth a given device can use at any time Any given USB network has only one host August 2009 43 Chapter 8 USB Configuration Guide Hubs act as command repeaters and multipliers This allows many devices to be supported by one host A host command can arrive at the upstream port of the hub and be transmitted via the downstream ports to many other device and hubs Likewise device comm
3. 41 power off 29 problems 37 removing 29 unloading 29 write protecting 32 cleaning cartridges 33 compatibility backup software 12 conventions document VII text symbols VIII D DAT 160 cartridges 31 August 2009 DAT tape drive front view 9 24 LEDs 25 loading 28 models supported 9 powering off 29 unloading 29 document conventions VII drive operating 24 drivers installing 12 unix 12 windows 11 E eject button 29 F firmware upgrading drives 29 front panel drives 24 front view 9 24 H handling cartridges 34 help obtaining VII inserting cartridges 28 installation 37 problems 37 troubleshooting 37 verifying 21 installing drivers 12 internal drive 13 installing internal attach mounting hardware 14 prepare mounting bay 14 secure drive 17 J jammed cartridge 41 47 982 48 L unloading cartridges 28 29 LEDs 25 seek aa at power on 21 ee loading cartridges 28 V loading cartridges 28 verify installation 21 M W media write protect 32 See cartridges models supported 9 mounting requirements 13 O online 28 operating systems supported 10 operation drives 24 troubleshooting 38 P power off 29 power on button 24 product specification See S software troubleshooting 38 supported operating systems 10 symbols in text VIII T technical support VII text symbols VIII troubleshooting cartridge ej
4. 1 1 Table 5 1 Table 5 2 Table 6 1 Table 6 2 August 2009 Tables DOCUMENT CONVENTIONS 0 0 0 eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeennaees VIII Power requirements 000 0 eee cece eeeeeeeeeeeeeeeeee eee eeeeaaeeeeeseaaaeeeeneeaaes 11 LED sequences for DAT 160 00 00 eeceeeeeeceeeeeeeeeeteeeeeeeenteeeeetene 25 LED sequences for DAT 160 continued cccceeceeeeeeees 26 Data cartridge Compatibility s essissssresiissiskeai innin 32 Cleaning cartridge Compatibility 0 ceeceeeeeeeeeeeeseteeeeenees 33 About this guide This guide provides information about e Installing the Tandberg Data DAT USB tape drive e Using the Tandberg Data DAT USB tape drive e Troubleshooting the Tandberg Data DAT USB tape drive Intended audience This guide is intended for users who install operate and maintain the Tandberg Data DAT tape drive Technical support For worldwide technical support information please visit the support pages at htto Awww tandbergdata com Before contacting support collect the following information e Product model names and numbers e Technical support registration number if applicable e Product serial numbers Error messages e Operating system type and revision level e Detailed questions Product warranties For information about product warranties please visit the support pages at http www tandbergdata com Document conventions and symbols Note Provi
5. 40 The cartridge case is intact and that it contains no splits cracks or damage The cartridge has been stored at the correct temperature and humidity This prevents condensation See the insert included with the tape cart ridge for storage conditions The write protect switch is fully operational It should move from side to side with a positive click http www tandbergdata com for more detailed troubleshooting informa tion 1018932 Problems with cartridges The cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it you can force eject the cartridge Once the cartridge is successfully ejected it is good practice to upgrade the firmware If the failure occurs regularly contact customer service via http Awww tandbergdata com 1 Either press and hold the Eject button on the front of the tape drive for at least 15 seconds Or press the Eject button three times within 5 minutes 2 Wait for the cartridge to be ejected The drive waits until 35 seconds have passed from the time of the first press to give the normal eject procedure a chance to proceed After this period it immediately releases the tape and ejects the cartridge regardless of what operation it was performing It is important that you allow sufficient time for the drive to complete this process If you interrupt it you may damage the media or the tape drive The drive is then reset as though you had turned t
6. in Table 6 1 on page 32 Shaded boxes show the recommended media for each tape drive Capacities assume a compression ration of 2 1 Table 6 1 Data cartridge compatibility not sup not sup ___ read write Capacity assumes 2 1 compression DAT 72 not Sup read write read write 72 GB ner Suppor ported ted Write protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge Always remove the cartridge from the tape drive before you change the write protection e To write protect a cartridge slide the tab on the rear of the cartridge so that the recognition hole is open e To write enable a cartridge slide the tab back so that the hole is closed Write protection will not protect your cartridges against magnets or bulk erasers 39 DAT USB Tape Drives 1018932 Cleaning cartridges 1 tab closed cartridge write en abled 2 tab open cartridge write protec ted Figure 6 1 Write protecting a cartridge Cleaning cartridges Table 6 2 Cleaning cartridge compatibility Cleaning cartridge required You must use a DAT 160 cleaning cart ridge You must use a standard DDS cleaning cartridge Do not use swabs or other means of cleaning the heads The cleaning cartridge uses a special tape to clean the tape heads A cleaning cartridge can only be used 50 times or as instructed on the cartridge packag
7. support high full and low speed but a USB 1 1 hub will only support full and low speed The USB specification was developed and is maintained by the USB organization The USB organization also conducts a certification program The USB organization will issue the USB logo to a device which has passed a series of tests that verify the device has correctly implemented the USB interface as defined by the USB specification There are many types of USB logos depending on which features of the USB specification a device supports A USB 2 0 logo ed device correctly supports high full and low speed data transfer Setting up a USB network USB is very user friendly The interface automatically assigns addresses to devices you simply need to connect a USB device to a USB port on a system using a USB cable If you have many USB devices or need to place a device away from your system you may place up to a maximum of five USB hubs between the device and host system and connect them with additional cables 44 DAT USB Tape Drives 1018932 USB cables If you are using a high speed USB 2 0 device make sure that the USB host at the system and all the hubs between the device and host support high speed USB 2 0 transfer When using a bulk transfer device such as a tape drive do not use other USB devices that will place restrictions on the USB bandwidth available to the bulk transfer device If several USB device requiring large amounts of t
8. T 160 media can only be used with DAT 160 drives e DAT 72 media can be used with DAT 160 and DAT 72 drives Has the cartridge been write protected see Write protecting cartridges on page 32 Clean the tape heads with the cleaning cartridge see Cleaning cartridges on page 33 Be sure to use the correct cleaning cartridge e DAT 160 cleaning cartridges with DAT 160 tape drives e Standard DDS cleaning cartridges with DAT 72 tape drives Try the operation again If the problem still occurs try using a different cartridge If the problem is still there the problem probably lies with the drive or the host computer Has the drive been moved recently Have any cables been disconnected and reconnected Has the environment changed unusually hot cold damp or dry Has there been dust or dirt near the drive Have reasonable precautions against static been taken The problem could lie with the drive 1 2 3 Check the cables and connectors Clean the tape heads with the cleaning cartridge If the problem persists check the environmental conditions against the specified limits please visit the support pages at http www tandbergdata com Perhaps move the drive to a more suitable site Has a new operating system been installed in the host computer Has new backup software been installed The problem could lie with the host or the software Consult the computer s operating manuals the software manual or see
9. TANDBERG DATA Securing your Information DAT 160 and DAT 72 USB Tape Drive User Guide Part Number 1018932 August 2009 www tandbergdata com Copyright Copyright 2008 Tandberg Data Corporation All rights reserved This item and the information contained herein are the property of Tandberg Data Corporation No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Tandberg Data Corporation 2108 55th Street Boulder Colorado 80301 DISCLAIMER Tandberg Data Corporation makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Tandberg Data Corporation reserves the right to revise this publication without obligation of Tandberg Data Corporation to notify any person or organization of such revision or changes TRADEMARK NOTICES Tandberg Data Corporation trademarks Tandberg Data Exabyte the Exabyte Logo EZ17 M2 SmartClean VXA and VXAtape are registered trademarks MammothTape is a trademark SupportSuite is a service mark Other trademarks All other product names are trademarks or registered trademarks of their respective owners Note T
10. an The meaning of different patterns of LEDs is as follows 26 DAT USB Tape Drives 1018932 August 2009 Tape LED on flashing slowly flashing rap idly off or flashing off or flashing flashing slowly LED sequences off The cartridge is loaded and the drive is ready off The cartridge is loading or unloading or self test is in progress The cartridge is loaded activity is occur ring This is the Error Condition Signal DAT drives perform a comprehensive self test during power up If a hard error causes the self test to fail the clean light changes to steady amber This is the Media Caution Signal 1 Wait for the current operation to finish then insert a different tape and repeat the operation that was being performed If the media caution signal does not show this time it indicates that the original cartridge was nearing the end of its useful life Copy any data you want to keep from the original tape onto a new tape if possible then discard the old tape If the media caution signal appears again with the second tape the tape heads need cleaning If the media caution signal appears after using a cleaning cartridge the cleaning cartridge has probably ex pired and should be discarded 27 Chapter 5 Operating your tape drive Loading and unloading cartridges Inserting cartridges 1 Insert a cartridge into the slot on the front panel As the cartridge is inserted th
11. and locate the tape drive Trace the tree of devices back to the USB Root Hub and check that the only device connected is the tape drive via the HP USB Mass Storage Device Ensure that the hp_usbstor driver is being used Windows The USB DAT drive will work with the Microsoft usbstor driver however we strongly recommend that you use the Tandberg Data USB driver for improved performance To check the driver being used 1 Goto Device Manager and select Devices by connection from the View menu 2 Expand Universal Serial Bus controllers and locate the tape drive August 2009 39 Chapter 7 Troubleshooting 3 If the tape drive is connected to the HP USB Mass Storage Device it is configured correctly Check drivers Linux Use the following procedure to check that both drivers are present 1 2 usb_storage driver e At the command prompt type lsmod grep usb_storage e The output of this command should contain a line similar to usb_storage 61193 0 e If this line is not present type modprobe usb_storage at the command line to load the usb storage driver st tape driver e At the command prompt type lsmod grep st e The output of this command should contain a line similar to st 35933 0 e If this line is not present type modprobe st at the command line to load the st driver Problems with cartridges If you experience any problems using branded cartridges check DAT USB Tape Drives
12. ands arriving at a downstream port are also repeated upstream There is a special hub called a root hub The root hub s upstream port is connected directly to the host All USB systems have a root hub This is why a system typically has more than one USB port All the USB ports on the system are connected to the host system via the root hub USB devices are not treated equally by the host e Periodic devices which consist of interrupt and isochronous devices are given a higher priority than bulk transfer devices e Interrupt devices such as keyboards and mice typically send brief but important input information to the system e Isochronous devices such as web cameras typically require timely transmission of data such as a video stream e Bulk transfer such as printers and CD ROM must receive or transmit 100 accurate data But how fast or often the data is transmitted is not as important as the accuracy of the data The host will give network bandwidth priority to periodic devices and will share any remaining bandwidth equally among any active bulk transfer devices USB supports many types of devices and three data transfer rates low speed full speed and high speed A keyboard does not need to transfer data to the system at the same speed as a cable modem The transfer speed capabilities of a device are often referred to by the USB specification revision in which the transfer rate was defined Therefore a USB 2 0 Hub will
13. connected from the mains power supply while you install the drive f Warning To avoid personal injury or damage to the server or Always wear an antistatic wriststrap if one is f Caution Static electricity can damage electronic components available If not after you have disconnected power August 2009 13 Chapter 2 Installing an internal DAT tape drive from the server and removed the cover touch a bare metal part of the chassis Similarly touch a bare metal part of the drive before installing it 1 Refer to your server documentation for detailed instructions and assemble the necessary tools and materials 2 Perform anormal system shutdown and turn off the server and any connected peripherals 3 Remove the cover and access panel from the server as detailed in your server s documentation As you work inside the server you may have to disconnect other signal cables or power cables from other devices to maneuver the new drive into place If you have to do this make a note of their position and connections so you can put them back correctly later 4 Remove the filler panel from a spare 51 inch bay of your server as described in your server s documentation With some servers you may also need to remove the half height device divider Keep any screws for use in Secure the drive on page 17 5 You are now ready to install your tape drive Attach mounting hardware If your server requires special rails or other
14. des additional information August 2009 VII About this guide in bodily harm or death A Caution Table 1 Document conventions Convention Blue text Table 1 on page VIII Blue underlined text htt www tandbergdata com Bold text Italic text Monospace text Monospace italic text A Warning Indicates that failure to follow directions could result Indicates that failure to follow directions could result in damage to equipment or data Important Provides clarifying information or specific instructions Cross reference links and e mail addresses Keys that are pressed website addresses Text typed into a GUI element such as a box GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Text emphasis File and directory names System output Code Commands their arguments and argu ment values Code variables Command variables Monospace bold text Emphasized monospace text DAT USB Tape Drives VIII p 1018932 Before you start In this chapter DAT tape drive models on page 9 Which operating systems are supported on page 10 How do connect the drive to my server on page 11 What are the mounting requirements for an internal tape drive on page 11 Drivers on page 11 Backup software on page 12 DAT tape drive models This guide describes how to install and operate the fol
15. e If the drive is upgrading firmware do not reset or power cycle it If the drive is cleaning the cleaning cartridge will eject on completion The cleaning cycle can take up to 5 minutes to complete Load the DDS cleaning cartridge See Cleaning cartridges on page 33 for supported cartridges and instructions If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning call for service 25 Chapter 5 Operating your tape drive Table 5 2 LED sequences for DAT 160 continued LED Sequence Action required Unload the tape cartridge Make sure that you are using the correct format cartridge See Use the correct The drive media on page 31 senses Reload the cartridge If the Tape LED or the tape still flashes or starts flashing during the just ejected is next backup load a new or known faulty good cartridge If the Tape LED is now off discard the suspect tape cartridge If it is still on call for service Tape FLASHES The drive Load a new cartridge If the error mechanism persists power cycle or reset the drive has detected If the Drive LED remains on call for an error service Drive FLASHES There is a Drive Tape and firmware Ready FLASH download problem Insert a cartridge to clear the LED sequence If the condition persists call for service LED sequences for the DAT 72 tape drive There are two LEDs labeled Tape and Cle
16. e drive takes it and performs a load sequence Note The illustration shows a DAT 160 cartridge These cartridges are wider than earlier format DDS cartridges and can only be used with DAT 160 tape drives See Data cartridges on page 31 for more information about tape drive and cartridge compatibility 1 cartridge slot 2 arrow indicates leading direc tion Figure 5 3 Inserting a data cartridge into a DAT 160 external drive 2 DAT 160 tape drives The Ready light flashes green while the drive performs its load sequence When the cartridge is loaded the Ready light shows steady green DAT 72 tpe drives The Tape light flashes green while the drive performs its load sequence When the cartridge is loaded the Tape light shows steady green 28 DAT USB Tape Drives 1018932 Removing power from the drive Removing cartridges Caution Never try to remove a cartridge before it is fully A ejected 1 Press the Eject button on the front panel 1 eject button Figure 5 4 Ejecting a cartridge from an external drive 2 The drive completes any task it is currently performing winds the tape to the beginning and ejects the cartridge The sequence will take about 25 seconds for a write enabled cartridge and 10 seconds for a write protected cartridge Removing power from the drive To ensure reliable operation do not remove power from the drive during read write fast search load and unload activities
17. e example 1 mounting hardware used 1 M3 screws supplied with tape drive Figure 2 5 Securing drive example 2 no mounting hardware used 18 DAT USB Tape Drives 1018932 Installing an external DAT tape drive In this chapter e Important information before you start on page 19 e Connecting the power and USB cables on page 19 Please refer to Installing an internal DAT tape drive on page 13 if you are installing an internal DAT tape drive Important information before you start An external DAT drive will operate using any voltage in the range 100 240 volts 0 7 A 50 60 Hz No adjustment is needed A power cord is provided with your DAT tape drive The USB 2 0 cable is already fitted to the tape drive you cannot remove it The drive is not powered from the USB bus It must be connected to the mains power supply Connecting the power and USB cables 1 Make sure that the drive is switched OFF O side down The power switch is on the rear panel August 2009 19 Chapter 3 Installing an external DAT tape drive 2 Plug the power cable securely into the socket on the rear panel of the drive and plug the other end of the power cable into the power outlet A 1 USB cable pre fitted 3 power cable 2 on off switch Figure 3 1 Connecting power and USB cables 3 Plug the USB cable into the USB connector on the server Note Itis important to ensure that you connect y
18. e required Devices simply slide into the server s chassis and are fixed with screws Other servers have built in trays or rails Some servers use non standard mounting rails and do not include spares If this is the case with your system you will have to order these accessories from the server manufacturer before you can install the tape drive Power requirements Power requirements are Table 1 1 Power requirements DAT 160 DAT 72 DAT 160 DAT 72 Drivers Two drivers are required in order to use DAT USB tape drives August 2009 Chapter 1 Before you start The manufacturer s Tape driver is suitable for use in most applications but refer also to the documentation of your software application to ensure you are using the recommended driver On Windows systems we strongly recommend that you use the installer package supplied by your manufacturer to install the drivers Updates to the drivers may be provided from time to time on hittp www tandbergdata com We recommend that these are installed after using the installer package On Linux and UNIX operating systems drivers are included with the operating system and should be loaded automatically To upgrade drivers we recommend that you patch to the latest version of the operating system Backup software For optimum performance it is important to use a backup application that is appropriate for your system s configuration In a direct attach configuration where the
19. ected 41 cartridges 37 general 38 general procedure 37 installation 37 jammed cartridge 41 LEDs 25 software 38 U unix drivers 12 Unload button 29 DAT USB Tape Drives 1018932
20. es 43 USB im DAT GOWICGS er NEA RA 43 USB terminology genre mene eee ee rene a a E ees 43 Setting up a USB Network o oo eeeeccceeeeceeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeaaaeeeessaaeeeeneaes 44 USB cables siiin e ansante rara ani er Tan Asan EARNE Es NETRE ReiS 45 BNO TTT A E ET E 47 DAT USB Tape Drives 1018932 Figure 1 1 Figure 1 2 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 3 1 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 6 1 August 2009 Figures Front view of DAT 160 tape drive s s 10 Front view of DAT 72 tape drive ccscceeecteeeseeeeeeteeeeteetees 10 Example attaching mounting SCFEWS ccccceceeseeeeeeeeeeeees 15 Installing the tape drive ceeceecececeeeeeeeee cece eeeeeeteeeeeeeeetees 16 Attaching CableS rerasan E nie cceeetinie de 17 Securing drive example 1 mounting hardware used 18 Securing drive example 2 no mounting hardware used 18 Connecting power and USB cables 0 ccccsssceeeeesteeeeeeees 20 Front panel DAT 160 tape drive 0 eee eeeseeeeeeeeneeeeeeeeenaes 24 Front panel DAT 72 tape drive oo eeceeeeeeeeeneeeeeeeeeeeeeeeeeaaes 24 Inserting a data cartridge into a DAT 160 external ONIVG noisy eetstiactiindedeanan ibe indeed 28 Ejecting a cartridge from an external drive aseene 29 Write protecting a cartridge eee cceeeesteeeeeeenteeeeeeeeneeeeeees 33 Table 1 Table
21. g USB installation for optimum performance on page 38 e Problems with cartridges on page 40 General Procedure If a problem occurs the first step is to try to establish whether the problem lies with the cartridge the drive the host computer and connections or the way the system is being operated Has the system just been installed There could be an installation problem 1 Check through the information in the relevant installation chapter of this guide Check the power connectors and SCSI cabling and USB cabling Are you connected to a USB 2 0 port Are there any other devices attached to the same USB hub controller See also USB Configuration Guide on page 43 Check the environmental conditions against the specified limits Are appropriate drivers and application software installed on the host Are you using new cartridges or a different brand of cartridge Have you been using the particular cartridge for a very long time The problem could lie with the cartridge 1 Check through Use the correct media on page 31 2 Check that you are using a DDS labeled cartridge not a DAT cartridge August 2009 3 Chapter 7 Troubleshooting Use the correct media type for example DAT 160 media with DAT 160 drives DAT 72 media with DAT 72 drives Remember that although tape drives may be able to read earlier format media see Table 6 1 on page 32 the media itself is not backward compatible e DA
22. gs sbedncidetet ate vuccesacenuatiusnsaamcaeueress 31 DAT 160 tape drives and DAT 160 Cartridges ccceeeeeteeeeeeeteeeeeee 31 S72 09 9121 6 haere eee een eee ere eae ene eee eee 31 Write protecting cartridges cccceeesscceeeeeeeeeeeeeeeeeeeeteeeeeeeeesaaaeeeeenaeeeteeas 32 Cleaning cartridges ie scie cs pssenctccentdaashensidereabsencedeitidaeettnacenamivnderasaeidteestette 33 Handling cartridge Siennine a a A E aise ences 34 Getting the most out of cartridges and drives cccceeeeeeeeeeeeeeeeeeeeeeeeteeeees 34 7 Troubleshooting essssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 37 General PrOCO GUNG ceneesssssaksn nA 37 Verifying USB installation for optimum performance ssssssessneeesneresserre eee 38 Check for USB 2 0 port Windows csicccissecctisaiscressestrccaceeteineeairdeerenaaaten 39 Ensure that the tape drive is the only device on a USB hub Win OWS hornon e raceractenuatanseseueaetinuiatantncatedetstanstte 39 Ensure that the hp_usbstor driver is being used Windows 39 Check drivers LINUX asniem cbardacaina macs Ra 40 Problems with cartridges ssenosseosseneneeneeeeseresersrrrrrerrrrrrrrrrrrrrrerrrerrrrrrrrrrren 40 Thecartridge is jammed i ceceswessssraesersenaiersaceaeesinnderdadduethemaaasiegs 41 The drive will not accept the cartridge or ejects it immediately 41 8 USB Configuration Guide ceseeeeeeeeeeeeeeeeeeeeeee
23. hardware to install the tape drive mount them on the tape drive now f your server does not require special mounting hardware ignore this section Different models of server require different mounting methods Please check your server documentation to ascertain the correct method of mounting and to check whether mounting hardware is provided with the server or must be purchased separately Note If mounting hardware is supplied with your tape drive it may not be exactly the same as shown in the illustrations 14 DAT USB Tape Drives 1018932 Install drive 1 M3 mounting screws 2 M3 offset mounting screws Figure 2 1 Example attaching mounting screws Install drive Caution Static electricity can damage electronic components Ay Always wear an antistatic wriststrap if one is available If not after you have disconnected power from the server and removed the cover touch a bare metal part of the chassis Similarly touch a bare metal part of the drive before installing it Slide the tape drive into the open bay aligning the tray or rails with the slots in the bay August 2009 Chapter 2 Installing an internal DAT tape drive MW W W iii ili ih Figure 2 2 Installing the tape drive The illustration shows a tape drive that has mounting rails fitted If your server does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive D
24. he power off and then on again You may lose data if you force eject a cartridge The tape may also become unreadable because an EOD End of Data mark may not be properly written 3 Ifthe cartridge is still jammed the tape drive has failed Contact customer service The drive will not accept the cartridge or ejects it immediately The cartridge may have been damaged for example dropped or the drive may have a fault If it is a cleaning cartridge it has probably expired and should be discarded immediately For data cartridges 1 Check that the drive has power the power cable is properly connected and the Tape LED is on 2 Check that you are using the correct media for the tape drive see Use the correct media on page 31 3 Make sure that you have loaded the cartridge with the correct orientation see Loading and unloading cartridges on page 28 Check for damage to your media and discard it if it is damaged Use a new or known good piece of media and see if it loads If it does the original cartridge is faulty and should be discarded 6 Check if another DAT drive of the same model will accept the cartridge If it does the original drive may be faulty August 2009 41 Chapter 7 Troubleshooting Notes 42 DAT USB Tape Drives 1018932 USB Configuration Guide In this chapter e USB in DAT devices on page 43 e USB terminology on page 43 Setting up a USB network
25. he USB network bandwidth are to operate simultaneously an additional host must be added to the system Each device must then be placed into the separate networks starting at the different hosts An additional host is typically a new USB HBA which plugs into the host system s PCI slot creating a new USB host that resides on the network Note If several USB adapters are placed into a system demands on the bandwidth of the system bus will constrain the USB devices performance Always use USB logo ed components in your USB network This is the best and easiest method to ensure reliable operation USB cables USB cables are available in a variety of lengths The maximum cable length is 5 meters If you need to place a USB device further than 5 meters from the system you must use a hub Do not use USB cable extenders or couples These are not recognized or approved by the USB organization The USB specification does not allow their use and they are likely to reduce the reliability of the USB network or cause it not to work completely Internal and external USB devices use the same USB cables August 2009 Chapter 8 USB Configuration Guide Notes 46 DAT USB Tape Drives 1018932 Index A audience VII B backup software supported 12 buttons Unload 29 C cartridge life 34 cartridges See best use of 34 cleaning 33 compatibility 31 handling 34 inserting 28 jammed 41 loading 28 not accepted
26. he most current information about this product is available at Tandberg Data s web site http www tandbergdata com Part Number 1018932 2 DAT USB Tape Drives 1018932 Contents About this guide assests canned neeeteeneeeernnntieenasttedeceeannennnenice Vil I te ded AUGIONCE seisin eaa teil aerate VII Technical SUpport onors Ta nc eee VII Product warranties acicecesiccmmaaisctenguaactecannsiectegeedemtagseeiamananaatieqeoatdaeieiamaiea VII Document conventions and symbols ccceeeeeeeeeeseeeeeeeeeeeeeesseeeeeeeeeens VII 1 Before you start sssaassasnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmn nnn nnna 9 DAT tape drive MOdElS sisusid esia naea 9 Which operating systems are supported ssssssessssesssserrssrrrrnerrnnresrrrrset 10 How do connect the drive to my server 0 2 eeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeees 11 What are the mounting requirements for an internal tape drive 11 Power NSQUINGITIONIG siiccasinacaartccaneianicens edenuia EE NE EEE ARE AA ENE 11 DAVOS aaa N S 11 Backup software cess sencrecsapctionunkasctadssaatiecenonddercaeciant caenanaecegteenarcetenacias 12 2 Installing an internal DAT tape drive ccseseee 13 Prepare mounting bay ccc cdo i ccd vemactnsane Seaxeca tend ateescen stp ceesainagecaeutceaaengiteee 13 Attach mounting hardware sec caincciscccsesseteeecdcedecasniiatencsarvereteeeatieeweeecoienenteies 14 Install INES orcas cried onsi
27. ing Always place a check mark in a box each time you use the cartridge to clean the drive Replace the cleaning cartridge when all the boxes are checked New cleaning cartridges are available from your manufacturer August 2009 33 Chapter 6 Use the correct media 1 Insert a cleaning cartridge into the drive The tape drive automatically loads the cartridge and cleans the heads At the end of the cleaning cycle the drive ejects the cartridge The cleaning cycle takes approximately 30 60 seconds If the cleaning cartridge is not ejected it has probably expired In this case press the Eject button discard the cleaning cartridge and repeat the operation with a new one 2 Remove the cleaning cartridge from the drive The drive s TapeAlert feature will send a message to your backup application when the tape heads need cleaning or a cleaning cartridge has expired Handling cartridges e Do not touch the tape media Do not attempt to clean the tape path or tape guides inside the cartridge Do not leave cartridges in excessively dry or humid conditions Do not leave cartridges in direct sunlight or in places where magnetic fields are present for example under telephones next to monitors or near transformers e Do not drop cartridges or handle them roughly e Donotstick more than one label onto the cartridge label area extra labels can cause the cartridges to jam in the drive Stick labels onto the label area on
28. k help from a service engineer Verifying USB installation for optimum performance To confirm that a USB DAT drive is installed correctly 38 Check that a USB 2 0 port is being used DAT USB Tape Drives 1018932 Verifying USB installation for optimum performance e Ensure that the tape drive is the only device on a USB hub e Ensure that the Tandberg Data USB driver is being used Check for USB 2 0 port Windows It is important to ensure that you connect your drive to a USB 2 0 port The drive will work on a USB 1 1 port but performance will be severely degraded To check the port on a Windows system 1 Goto Device Manager and select Devices by connection from the View menu Expand Universal Serial Bus controllers and locate the tape drive If a USB driver is listed as Enhanced the port is USB 2 0 Ensure that the tape drive is the only device on a USB hub Windows On some computers multiple physical USB 2 0 ports will be connected to the same master port known as a root hub Connecting multiple devices to one root hub may degrade tape drive performance degradation USB Mass Storage devices like DAT tape drives have the lowest priority of all device types on the USB bus so devices such as webcams should never be connected to the same root hub To check the devices connected to a root hub 1 Goto Device Manager and select Devices by connection from the View menu Expand Universal Serial Bus controllers
29. lowing Tandberg Data DAT USB tape drive models Tandberg Data DAT 160 internal and external tape drive Tandberg Data DAT 72 internal and external tape drive For a detailed product specification please visit the support pages at htip www tandbergdata com August 2009 Chapter 1 Before you start 1 Clean LED 4 Ready LED 2 Tape LED 5 Eject button 3 Drive LED Figure 1 1 Front view of DAT 160 tape drive 1 Clean LED 3 Eject button 2 Tape LED Figure 1 2 Front view of DAT 72 tape drive Which operating systems are supported 10 DAT USB Tape Drives 1018932 How do connect the drive to my server DAT tape drives can be connected to servers running under Windows Linux and other major operating systems Please visit the support pages at http www tandbergdata com for the most recent information about the operating system versions that are supported How do I connect the drive to my server For optimum performance the drive should be connected to a USB 2 0 port and it should be the only device on the USB bus Although the tape drive will function on USB 1 1 performance will be severely degraded See also Verifying USB installation for optimum performance on page 38 What are the mounting requirements for an internal tape drive You need one industry standard 5 inch half height bay in which to install the Tandberg Data DAT tape drive For many servers no mounting tray or rails ar
30. ly See the insert included with the tape cartridge for storage conditions Getting the most out of cartridges and drives e Use mostly the matching media type DAT 160 media for DAT 160 DAT 72 media for DAT 72 e Use media for the recommended number of times DAT 160 DAT 72 100 full backups Overuse of the tape will cause it to degrade and possibly shed tape debris in the drive Too many new tapes can also cause wear of the drive as they are rougher than used ones e Do not verify DDS does read after write checking automatically e Do not overload the server during backups Maximize the transfer rate run overnight with no other processes and use incremental backups if convenient Do not overuse your tape drive it is designed for approximately three hours of tape pulling per day not constant usage and clean the drive regularly See Cleaning cartridges on page 33 34 DAT USB Tape Drives 1018932 August 2009 Getting the most out of cartridges and drives If you want to bulk erase cartridges this should be done in a controlled environment You need to make sure there are no other cartridges with sensitive information on them anywhere near the bulk eraser when in use All data will be lost on cartridges that are bulk erased 35 Chapter 6 Use the correct media Notes 36 DAT USB Tape Drives 1018932 Troubleshooting In this chapter e General Procedure on page 37 Verifyin
31. o not secure the drive at this point because you may have to move the drive to get the cables into place Attach cables The drive is not powered from the USB bus It must be connected to the server s power supply The tape drive is connected to a internal USB port on your server Use the schematic on the inside of the server panel to check whether the server has an internal USB port and locate its position If your server does not have an internal USB 2 0 port you will need to purchase and install a suitable USB host adapter before connecting the USB tape drive Please visit the support pages at http www tandbergdata com for recommended products 1 Use a USB cable with a 4 pin Intel connector to connect to the server Use cable ties as required to tidy excess cable length 16 DAT USB Tape Drives 1018932 Secure the drive 2 Attach a spare power cable from the server s internal power supply to the power connector 1 USB cable to tape drive 3 USB cable to server s USB port 2 power cable Figure 2 3 Attaching cables Secure the drive Secure the drive as described in your server documentation Ensure blanking plates are in place over empty bays and replace the cover on the server August 2009 1 7 Chapter 2 Installing an internal DAT tape drive Ca CUCK C CAC Cr Ca ce 1 plastic rail 2 server latch push down to lock the tape drive into position Figure 2 4 Securing driv
32. our drive to a USB 2 0 port The drive will work on a USB 1 1 port but performance will be severely degraded See also Verifying USB installation for optimum performance on page 38 20 DAT USB Tape Drives 1018932 Verify installation Once you have installed the drive hardware check that drivers have been installed correctly and you have the correct version of backup software and verify that the tape drive is functioning properly before you store your valuable data Note Certain backup applications require you to use their own Tape driver instead of the HP Tape driver Switch on the drive and the server 2 The tape drive will run its hardware self test which takes about 5 seconds At the end of the hardware self test DAT 160 drives If self test passes the green Ready LED flashes and then shows steady green If the test fails the Drive Error and Tape Error LEDs flash while the Ready and Clean or Use Cleaning Cartridge LEDs are off This continues until the drive is reset e DAT 72 drives If self test passes both front panel lights should be off If a hard error causes the self test to fail the clean light changes to steady amber See Front panel on page 24 for more information about front panel lights 3 Make sure the correct drivers are installed e Installing drivers Windows We recommend that you download the latest driver from http www tandbergdata com before installation If the Window
33. s Found New Hardware wizard runs follow the on screen instructions to install drivers from the download location Installing drivers other operating systems Drivers are included with the operating system and should be loaded automatically To upgrade drivers we recommend that you patch to the latest version of the operating system August 2009 21 Chapter 4 Verify installation 4 Verify that the tape drive installation was successful If you encounter a problem during this verification procedure turn to Troubleshooting on page 37 for help in diagnosing and fixing the problem 5 For all operating systems ensure that you have downloaded any upgrades necessary for your backup application Check hitp www tandbergdata com for software compatibility and install any recommended upgrades 6 Carry out a backup and restore test to check that the drive can write data to tape Use a blank cartridge Native backup applications can be used to check basic tape drive operation but they may not support all the advanced features of your tape drive We recommend that you upgrade your software application before running this test 29 DAT USB Tape Drives 1018932 Operating your tape drive In this chapter Front panel on page 24 LED sequences on page 24 Loading and unloading cartridges on page 28 Removing power from the drive on page 29 August 2009 23 Chapter 5 Operating
34. tape drive is attached to a standalone server you can use backup software that is designed for a single server environment In network configurations you will need backup software that supports enterprise environments Further details about suitable products can be found on http www tandbergdata com It is important to check for software compatibility and install any recommended upgrades Note Certain backup applications require you to use their own Tape driver instead of the manufacturer s Tape driver Note The NT backup application is compatible with DAT tape drives but the user must always choose 4 mm tape even when using 8 mm tape with a Tandberg Data DAT 160 tape drive 12 DAT USB Tape Drives 1018932 Installing an internal DAT tape drive In this chapter Prepare mounting bay on page 13 e Attach mounting hardware on page 14 e Attach cables on page 16 e Secure the drive on page 17 Please refer to Installing an external DAT tape drive on page 19 if you are installing an external DAT tape drive Note Itis important to ensure that you connect your drive to a USB 2 0 port The drive will work on a USB 1 1 port but performance will be severely degraded See also Verifying USB installation for optimum performance on page 38 Prepare mounting bay You need one industry standard 51 inch bay in which to install the DAT tape drive tape drive ensure that the server is dis
35. te tarra E A E EE S 15 Attach cables scciace stings tes ccten Gives ceric e e a A RER 16 Secure the drive cc cnies sen cucad wuctanesnntecansate gncaiaectanes gactiscusdetsdiansatesronensneeveeiadens 17 3 Installing an external DAT tape drive ccceceeeeeeeeees 19 Important information before you Start cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeee 19 Connecting the power and USB Cables eecccceeeesceeeeeeseeeeteeeeeeeeeeeeeeeeee 19 4 Verify installation sisssecncctatteccsonnnnseanekiaetexccncedintancdacteemenennnie 21 5 Operating your tape drive ssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 23 Frontpanelen a a ee eee 24 LED sequences veescsseoasaciadecencqsneteorescandierissunteaewtcceeeseremanincecennaceaapeniene 24 LED sequences for the DAT 160 tape drive sssssseeesseenssserrsserrnrerrnee 24 LED sequences for the DAT 72 tape drive snsssssseeeesneessrrrssrrrnrrrrree 26 Loading and unloading CAN WiGQeS lt ccsccccisetcitiesiiceeteasteievelnroe eee ndemies 28 Inserting cartridges acct vsiacitcstuncstavneceentenernaruanenesenteiecacwetenndimneanaiines 28 Removing cartridges cteagcste sca ceases aavicaceccenaiie ithe eae nce cine diecaececamuacweetens 29 Removing power from the drive ccccccceeseececeeeeeseeeeeeeceeeeeeeeeeeeeeeseeaeeeeee 29 August 2009 6 Use the correct media c0ccecceceeceeceeceececeecceceeceseneceeeeees 31 Pater CANIN SS asc sag accda ce tee ceeee dee ean ota tan
36. your tape drive Front panel 1 cartridge slot 5 drive LED 2 power LED external drives only 6 ready LED 3 clean LED 7 eject button 4 tape LED Figure 5 1 Front panel DAT 160 tape drive 1 5 4 1 cartridge door 4 tape LED 2 eject button 5 power LED external drives only 3 clean LED Figure 5 2 Front panel DAT 72 tape drive LED sequences 24 DAT USB Tape Drives 1018932 LED sequences LED sequences for the DAT 160 tape drive The meaning of different patterns of LEDs is as follows Table 5 1 LED sequences for DAT 160 LED Sequence Action required Ready FLASHES Clean FLASHES August 2009 All LEDs OFF Ready is ON Drive may not have power may be faulty or may have been power cycled or reset during a firmware upgrade The drive is ready for operation The drive is carrying out a normal activity read write clean The drive requires cleaning Make sure the drive is switched on The power on off switch incorporates a green LED If this is not on check the power cable connection and replace the cable if necessary You can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and all LEDs remain off power cycle or reset the drive If it still fails call for service None This is normal Non
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