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Hardware Maintenance Manual and Troubleshooting Guide

1. 1 1 2 2 3 3 4 4 5 110 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide 2 A er RS
2. A CD ROM Class 3A Class 3B CD ROM 18Kg 32Kg 55Kg Appendix B Safety information 111 5 A
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6. AA 96 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide H N i TF ret pq 8 A E Mk TE ABRARGE GRE LIDA PR RE 82kg 1801 gt 82 kg 180 63 Appendix B Safety information 97 11 ARS 12 A 20 A fi ERAGE WENEREZUE PTA IRS A DS FE 21 gt FE O RERE ATTO WAERTE EB EJI A RIAL on 98 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide PEs
7. Symptom FRU action CD ROM drive is not 1 Make sure that recognized The IDE channel to which the CD ROM drive is attached primary or secondary is enabled in the Configuration Setup Utility program All cables and jumpers are installed correctly The correct device driver is installed for the CD ROM drive 2 Run CD ROM drive diagnostics 3 CD ROM drive Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Expansion enclosure problems Symptom FRU action The SCSI expansion enclosure 1 Make sure that used to work but does not work The cables for all external SCSI options are connected correctly NOW The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server 2 For more information see the SCSI expansion enclosure documentation Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Hard disk drive problems Symptom FRU action Not all drives are recognized by 1 Remov
8. board B DIMM Standb ABRA 4 power LED di m Se O error LED E DIMM3 j N error LED C DIMM 2 error LED DIMM 1 Fan 1 error LED error LED E io H o AHE E5 su Fan 3 error LED E Fan 4 E 2 ran error LED Fan 2 error LED 30 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide System board option connectors The following illustration shows the connectors for user installable options Battery PCI X riser connector card connector Ba a 2 H i yo DIMM 1 slot Il IT EJ DIMM 2 slot HA DIMM 3 slot E DIMM 4 slot Ea O O F4 o El CD Ea il The following illustration shows the location of the PCI X slots on the riser card assembly PCI X slot 1 64 bit 3 3 V 66 MHz PCI X slot 2 64 bit 3 3 V 66 MHz Chapter 4 Installing options 31 Removing the cover Complete the following steps to remove the cover 1 2 3 4 5 Read the safety information beginning on page 83 and Installation guidelines Turn off the server and all attached devices see Turning off the server on age 9 Captive screw
9. Boot block recovery jumper JP1 Remove the boot block recovery jumper from pins 1 and 2 Replace any adapters that were removed then replace the support bracket and replace the side cover see Connect the server to a power source keyboard monitor and mouse Insert the POST BIOS update flash diskette into the diskette drive You can download a file to create this diskette from http www ibm com support Turn on the server and the monitor After the update session is completed turn off the server and monitor Remove the diskette from the diskette drive Disconnect all power cords then remove the server cover Return the boot block recovery jumper to pins 1 and 2 Reinstall the server cover then reconnect all external cables and power cords and turn on the peripheral devices Turn on the server to restart the operating system 24 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Erasing a lost or forgotten password clearing CMOS memory Complete the following steps to set the CMOS recovery jumper and erase a forgotten password Oli ON N 10 11 12 Review the safety information beginning at Appendix B Safety information Handling static sensitive devices on page 27 page 27 Turn off the server and all attached devices Unplug the power cord Remove the side cover See Removing the cover on page 32
10. Disconnect all external cables and the power cord Loosen the captive screw on the rear of the cover Slide the cover back and off the server Installing an adapter The following notes describe the types of adapters that your server supports and other information that you must consider when installing an adapter 32 xSeries 306 Type 1878 Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section If you need to change the switch settings or jumper settings on the adapter follow the instructions that come with the adapter Your server comes with two peripheral component interconnect extended PCI X adapter slots located on the riser card assembly You must first remove the riser card assembly to access the PCI X connectors There are two 64 bit 66 MHz PCI X slots You can install one low profile half length adapter in expansion slot 1 and one full height three quarter length adapter in expansion slot 2 Your server supports 3 3 V or universal adapters Your server uses a rotational interrupt technique to configure PCI X adapters so that you can install PCI X adapters that do not support sharing of PCI X interrupts The server scans PCI X slots to assign system resources lf you have not changed the default startup sequence the server starts devices in the following order the CD ROM and diskette drives first then PCI X slot 2 PCI X slot 1 and the integra
11. Install your server only in a rack cabinet with perforated doors Do not leave open space above or below an installed server in the rack cabinet To help prevent damage to server components always install a filler panel to cover the open space and to help ensure proper air circulation See the documentation that comes with the rack cabinet for more information Connect the cables and power cords See Connecting the cables for more information Update the server configuration See Updating the server configuration on page 42 for more information Attention For proper cooling and airflow replace the server cover before or shortly after turning on the server Operating the server for extended periods of time more than 15 minutes with the server cover removed might damage server components Installing the cover To install the cover place it into position and slide it forward Then tighten the captive screw Captive screw Connecting the cables The following illustrations show the locations of the input and output connectors on the front and rear of your server Notes 1 You must turn off the server before connecting or disconnecting cables from your server See the documentation that comes with your external devices for additional cabling instructions It might be easier for you to route cables before you connect the devices to the server Chapter 4 Installing options 41 3 Cable identif
12. Downloading the latest BIOS code from the IBM Web site creating an update diskette and using an external USB diskette drive to install the BIOS code Installing an update package for the Linux or Microsoft Windows operating system if available Chapter 3 Diagnostics 23 If power to the server is interrupted while POST BIOS code is being updated flash update the server might not restart correctly or might not display video no video If this happens use the following procedure to recover 1 Review the safety information beginning at page 83 and Handling static sensitive devices on page 27 0 2 50 D 10 11 12 13 14 15 16 Turn off the server and all attached devices Disconnect the power cord Remove the cover see Removing the cover on page 32 Locate the boot block recovery jumper JP1 on the system board removing any adapters that impede access to the jumper The following illustration shows the location of the jumper on the system board NMI switch Clear CMOS jumper JP2 o A im TL I D TL IT LL IL D EEE da O O O Di o HEE CUT Ede O E E I
13. Belgium UK Brazil Portuguese Bulgarian Chinese US Czech Danish Dutch French French Canadian 445 French Canadian 058 German Greek Hebrew Hungarian Iceland Italy Japanese Korean LA Spanish Norwegian Polish Portuguese Romanian Russian Serbian Cyrllic FRU No 26K4131 FRU 6952300 71P8650 26K4149 26K3051 26K4158 CRU CRU FRU CRU FRU CRU No 83P8300 83P8301 83P8302 83P8303 83P8304 83P8305 83P8306 83P8307 83P8308 83P8309 83P8310 83P8311 83P8312 83P8313 83P8314 83P8315 83P8316 83P8317 83P8319 83P8320 83P8321 83P8322 83P8323 83P8324 83P8325 83P8326 83P8327 83P8328 Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 CRU FRU 77 Keyboard Slovic Spanish Swedish Finn Swiss F G Thailand Turkish 440 Turkish 179 UK English US English EMEA Yugoslav Lat Power cords CRU No 83P8329 83P8330 83P8331 83P8332 83P8333 83P8334 83P8335 83P8336 83P8337 83P8338 For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT t
14. ae FRU No 26K4157 26K3052 26K4106 06P4061 06P4057 06P4056 06P4058 06P4062 13M8136 39M0105 36L8645 26K4107 26K4115 24P3704 24P3725 24P3706 24P3727 73P8000 73P8001 24P3708 71P7297 39M3505 33P3231 26K5423 71P7359 26K5439 39M3531 39M3525 26K4281 39Y8997 26K4116 26K4113 33F8354 26K4130 26K4110 26K4150 26K4111 13N2413 26K4118 26K4109 26K4148 24P4811 24P1121 26K4107 02R8743 02R8742 02R8741 26K8430 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide CRU FRU CRU FRU FRU CRU CRU CRU CRU CRU FRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU FRU FRU CRU FRU CRU CRU FRU CRU CRU CRU FRU CRU CRU FRU CRU FRU FRU FRU FRU Index Server xSeries 306 Type 1878 8489 and 8836 Miscellaneous parts kit all models Power cord see Power cords on page 78 all models SATA RAID card 4 port option all models Bezel blank 1 Bezel diskette drive blank 1 Bezel PCI blank 2 Heat sink 1 Screw M 3x4 flat 4 Screw M 3x5 pan 10 Screw M 3 5x6 4 Screw M 3 5 steel 6 Screw M 3x5 slotted 2 Screw M 4x10 flat 2 Screw M 4x5 pan 4 Spring CD 2 Spring diskette drive 2 Riser card assembly all models SCSI adapter models 11x 21x 31x 41x 99x System service label all models Keyboard CRUs Keyboard US English Arabic Belgium French
15. ee 17 Diagnostic tools overview 19 Power on self test 19 POST beep codes 19 POST error messages spom DRE a 20 Diagnostic programs and error messages Text messages eat a 20 Downloading the diagnostic program s oa ss RI Starting the diagnostic programs and viewing the test log 2 aR i 6 a ZI Diagnostic error message tables 22 Error charts E ss a 22 Small computer system interface SCSI messages some models o amp p a 22 Error LEDs 3 Updating BIOS code e a 2 Erasing a lost or forgotten password clearing CMOS memory Some we Sw 25 Updating the UUID Seni ele di e a 20 Updating the DMI SMBIOS data Paca a 6 Power checkout 26 Chapter 4 Installing options 27 Installation guidelines 27 System reliability guidelines 27 Handling static sensitive devices amp ae 27 Major components of the xSeries 306 Type 1878 8489 and 8836 ata ti 28 System board internal connectors dat e 29 O Copyright IBM Corp 2004 V System board switches and jumpers System board external connectors System board LEDs System board option connectors Removing the cover Installing an adapter Installing a hard disk drive Installing a simple swap Serial ATA hard disk drive Installi
16. on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action 162 1 Run the Configuration Setup Utility program Device configuration error 2 Batter Note Be sure to load the default settings y and any additional desired settings then 3 Failing device save the configuration 4 System board 163 1 Run the Configuration Setup Utility program Real time clock error 2 Battery 3 System board 164 1 Run the Configuration Setup Utility program Memory configuration changed 2 DIMM 3 System board 176 Computer cover or cable cover removed without use of key Run the Configuration Setup Utility program 184 Power on password damaged 185 Drive startup sequence information damaged 1 2 Run the Configuration Setup Utility program System board Run the Configuration Setup Utility program 187 VPD serial number not set 1 Set serial number in the Configuration Setup Utility program 2 System board 188 1 Run the Configuration Setup Utility program Bad EEPROM CRC 2 2 System board 189 An attempt was made to access the server with invalid passwords Run the Configuration Setup Utility program and enter the administrator password 201 Memory test error If the server does not have the latest level of BIOS i
17. 2 1 2 System board Primary DMA register failed 2 1 3 System board Primary interrupt mask register failed 2 1 4 Secondary interrupt mask register failed System board 2 2 2 Keyboard controller failed N a Keyboard System board 2 2 3 CMOS power failure and checksum checks failed Battery System board 2 4 1 Video failed system believed operable System board 3 1 1 System board Timer tick interrupt failed 3 1 2 System board Interval timer channel 2 failed arte failed above add ze test failed above address OFFFFH 2 System board 3 1 4 wai 1 Battery Time of Day clock failed 9 System board 3 2 1 System board Serial port failed 3 2 2 System board Parallel port failed 3 2 4 ao 1 DIMM Failure comparing memory gt Battery 3 size against actual System board 54 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide to determine which Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Beep symptom FRU action n cut ay DIMM Memory size mismatch occurred 2 Battery 3 System board 3 3 2 1 Disconnect server power wait 30 seconds and try again I2C bus error occurred 2 System board nn a 1 Insta
18. depending on your configuration Integrated functions Two 1000Base T 100Base T 10Base T dual Ethernet controllers on the system board with Wake on LAN support Serial port Four USB ports two on front and two on rear of server Keyboard port Mouse port Hard disk controller Simple swap Serial ATA controller with integrated RAID e Ultra320 SCSI controller with integrated RAID SCSI models Acoustical noise emissions Sound power idling 6 5 bel maximum Sound power operating 6 5 bel maximum Environment Air temperature Server on 10 to 35 C 50 0 to 95 0 F altitude 0 to 914 m 2998 7 ft Server off 40 to 60 C 104 to 140 F maximum altitude 2133 m 6998 0 ft Humidity Server on 8 to 80 Server off 8 to 80 Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 307 Btu 90 watts Maximum configuration 850 Btu 250 watts Electrical input Sine wave input 47 63 Hz required e Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Input kilovolt amperes kVA approximately Minimum 0 20 kVA Maximum 0 45 kVA Notes 1 Power consumption and heat output vary depending on the number and type of optional features installed and the power management optional
19. on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action ee u 1 Hard disk drive n ailed hard disk drive test Note If RAID is configured the hard disk SCSI card drive number refers to the RAID logical 3 DASD backplane array 301 XXX 000 1 Keyboard Failed keyboard test 2 System board 302 XXX 000 1 Mouse Failed mouse test 2 System board 405 XXX 000 1 Make sure that Ethernet is not disabled in BIOS Failed Ethernet test on controller on the 5 System board system board NE 405 XXX 00n Ba 1 For n 0 system board e Ethernet test on adapter in PCI slot 2 For n gt 0 adapter in PCI slot n 3 System board D i ee For a 0 system board ed Ethernet test on adapter in slot 2 Fora gt 0 adapter in PCI slot a 41 5 XXX 000 1 Cable Failed Modem test Note Ensure modem is present and attached to server Note Error message may indicate modem is not supported 2 Modem 3 System board System board LED errors Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician LED FRU action DIMM x 1 DIMM x 2 System board Standby power 1 Power supply Note Normal operation is indicated when th
20. Locate the CMOS recovery jumper JP2 on the system board removing any adapters that impede access to the jumper The following illustration shows the location of the jumper on the system board NMI switch Clear CMOS jumper P2 OA Ea LIL D LITT IL TI TD IL IL I RTE Baa H g io I E CGN BS 8 Il o Boot block recovery jumper JP1 Move the CMOS recovery jumper from pins 1 and 2 to pins 2 and 3 Wait 60 seconds then return the CMOS recovery jumper to pins 1 and 2 Replace any adapters that were removed then replace the support bracket and replace the side cover Seo pinstaling the cover on pers 414 You can now start the server one time without having to use the user password and start the Configuration Setup Utility program At this time you can either delete the old password or set a new user password If you do not change or delete the password the next time you start the server the original user password will be reinstated Connect the server to a power source keyboard monitor and mouse Turn on the server The Configuration Setup
21. See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action 1xxx Microcode checksum error ServeRAID controller 2xxx Code DRAM error 1 Install download jumpers flash latest level BIOS and firmware for controller Remove jumpers 2 ServeRAID controller 3000 31xx Code DRAM error 1 Install download jumpers flash latest level BIOS and firmware for controller Remove jumpers 2 ServeRAID controller 3200 Code DRAM error 1 Install download jumpers flash latest level BIOS code and firmware for controller Remove jumpers 2 ServeRAID controller 3300 ServeRAID 5i only Install ServeRAID 5i controller in an extended PCI expansion slot See the documentation that came with the server for more information 3E20 ServeRAID 5i only 1 Remove the ServeRAID 5i controller from its slot and install it in the proper PCI option slot 2 Verify that the ServeRAID 5i controller is supported in this server ServeRAID 5i controller gt System board 3E2x Reseat the ServeRAID controller D Flash latest level of BIOS code and firmware for controller 3 ServeRAID 5i controller 4 Integrated RAID controller on serve 4xxx thru 5xxx Code DRAM error 1 Ins
22. Server Library E ATER RT CM 1 1 1 EMA 40 TA ERE o ALEA CERO IAEA REE ER AR PARE RG OY i EUER ATA E RERA ES Hi AT KBE RAI RAT HER FR E gt ARR RIADA ME AMA TOO RA A A 1 ESA gt wir LM PA A BL 1 LAMA ERRE RE 2 3 3 4 IHREM IA SARA TR 2 ER IBM EHER 33F8354 4 Eb gt RRB HER An Fran AA GT gt AI RARA
23. Telefon und Daten bertragungsleitungen sind gef hrlich Aus Sicherheitsgr nden Bei Gewitter an diesem Ger t keine Kabel anschlie en oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlie en Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en Signalkabel m glichst einh ndig anschlie en oder l sen Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse besteht Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen Es sei denn dies ist in den zugeh rigen Installations und Konfigurationsprozeduren anders angegeben Nur nach den nachfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal Computern oder angeschlossenen Einheiten gelten Kabel anschlie en Kabel l sen 1 Alle Ger te ausschalten und 1 Alle Ger te ausschalten Netzstecker ziehen 2 Zuerst Netzstecker von Steckdose l sen 2 Zuerst alle Kabel an Einheiten 3 Signalkabel von Anschlu buchsen l sen anschlie en 4 Alle Kabel von Einheiten l sen 3 Signalkabel an Anschlu buchsen anschlie en gt Netzstecker
24. es ERAS ACRE gt RIRE ZA gt CE RIDER TRE o 100 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Important Toutes les consignes Attention et Danger indiqu es dans la biblioth que IBM documentation sont pr c d es d un num ro Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr sente section Par exemple si une consigne de type Attention est pr c d e du chiffre 1 ses traductions sont galement pr c d es du chiffre 1 dans la pr sente section Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Notice n 1 AA Le courant lectrique passant dans les c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique e Ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons dalimentation sur un socle de prise de courant correctement c bl et mis la terre Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface e Ne mettez jamais un quipement sous tension en cas
25. me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation Ne la jetez pas l eau e Ne l exposez pas une temp rature sup rieure 100 C e Ne cherchez pas la r parer ou la d monter Pour la mise au rebut reportez vous la r glementation en vigueur Notice n 3 A ATTENTION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes e N ouvrez pas ces produits pour viter une exposition directe au rayon laser Vous ne pouvez effectuer aucune op ration de maintenance l int rieur Pour eviter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document A DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques vitez une exposition directe au rayon xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Notice n 4 ATTENTION Faites vous aider pour soulever ce produit Notice n 5 ALA
26. or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operate at that rate and mode You do not need to set any jumpers or configure the controllers However you must install a device driver to enable the operating system to address the controllers For device drivers and information about configuring the Ethernet controllers see the Intel Ethernet Software CD that comes with your server For updated information about configuring the controllers go to http www ibm com pc support Chapter 2 Configuring the xSeries 306 server 15 16 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Chapter 3 Diagnostics This chapter provides basic troubleshooting information to help solve some common problems that might occur with the server If you cannot locate and correct the problem using the information in this chapter see Appendix A Getting help and technical assistance on page 81 for more information General checkout Follow the checkout procedure for diagnosing hardware problems Review the following information before performing the checkout procedure O Copyright IBM Corp 2004 Read the safety information beginning at page 83 The diagnostic programs are on the IBM Enhanced Diagnostics CD These programs are the primary method of testing the major components of the server the system board Ethernet controller video controller RAM
27. with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books readme files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Copyright IBM Corp 2004 81 Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM xSeries information is http www ibm com eserver xseries The address for IBM IntelliStation information
28. 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action 001 250 000 System board Failed system board ECC 001 250 001 System board Failed system board ECC 001 XXX 000 System board Failed core tests 001 XXX 001 System board Failed core tests 005 XXX 000 1 Video adapter if installed Failed video test 2 System board ess si 1 Check loopback plug connected to externalized serial port magy T senal pontes 2 Check cable from externalized port to system board 3 System board ite 1 Check loopback plug connected to externalized serial port raag sanal port tasi 2 Check cable from externalized port to system board 3 System board 014 XXX 000 System board Failed parallel port test 015 XXX 001 System board USB interface not found board damaged ee i k 1 Make sure the parallel port is not disabled FAQ USB external loopback tast 2 Run the USB external loopback test again 3 System board 015 XXX 198 Remote Supervisor Adapter 4 If Remote Supervisor Adapter II is installed as an option Il installed or USB device connected during remove it and rerun test USB test Note If Remote Supervisor Adapter Il is present as a standard installation do not remove it the test cannot be run 2 Remove U
29. CD and restart the server If the CD does not start see problems on page 72 2 Follow the instructions on the screen to a Select your language Select your keyboard layout and country View the overview to learn about ServerGuide features View the readme file to review installation tips about your operating system and adapter Start the setup and hardware configuration programs Start the operating system installation You will need your operating system CD ooo D Using the Configuration Setup Utility program The Configuration Setup Utility program is part of the BIOS code You can use it to Change interrupt request IRQ settings Change the startup drive sequence Configure serial port assignments Enable USB keyboard and mouse support Resolve configuration conflicts Set the date and time Set passwords and security settings O Copyright IBM Corp 2004 11 Complete the following steps to start the Configuration Setup Utility program 1 Turn on the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 If a supervisor administrator password has been set you must type the supervisor password to access the full Configuration Setup Utility menu 3 Follow the instructions on the screen Using the Adaptec HostRAlD configuration programs Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility to add RAID lev
30. Ethernet 2 connector Bo AL 2 le o LJ 28 LE gt UE HBBBBBBHdg System power Serial Video USB connectors connector connector connector Updating the server configuration When you start the server for the first time after you add or remove an internal option or external SCSI device you might receive a message that the configuration has changed The Configuration Setup Utility program starts automatically so that ou can save the new configuration settings For more information see Chapter 2 Configuring the xSeries 306 server on page 11 Some options have device drivers that you need to install See the documentation that comes with the device for information about installing any required device drivers If the server has a RAID configuration using the SCSI controller with HostRAID SCSI models only or the integrated Serial ATA controller with HostRAID and you have installed or removed a hard disk drive you might have to reconfigure your disk arrays See the RAID documentation on the Adaptec HostRAID Support CD for more information about reconfiguring the disk arrays 42 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays For more information about configuring the integrated Gig
31. Le bouton de mise sous tension hors tension de l unit et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 20 sp 1 2 sp Notice n 10 ATTENTION Ne posez pas d objet dont le poids d passe 82 kg sur les unit s mont es en armoire Notice n 20 A Pour viter tout risque de blessure retirez tous les Serveurs lame de l unit avant de la soulever Notice n 21 ALA Un courant lectrique dangereux est pr sent lorsque le Serveur lame est connect une source d alimentation Remettez toujours en place le carter du Serveur lame avant d installer le Serveur lame Appendix B Safety information 103 104 Wichtig Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den bersetzten Versionen dieses Hinweises in diesem Abschnitt Wenn z B ein Sicherheitshinweis mit der Nummer 1 beginnt so erscheint die ubersetzung f r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1 Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Hinweis 1 AA Elektrische Spannungen von Netz
32. POST error codes 55 POST ISPR error procedures 69 POST power on self test 20 power problems 66 power cords 78 126 power LED 7 power requirement 3 power supply 3 power control button 7 problem determination tips 74 problems CD ROM drive 62 expansion enclosure 62 hard disk drives 62 hardware 19 intermittent 63 keyboard 63 memory 64 microprocessor 64 monitor 64 mouse 63 option 66 pointing device 63 power 66 serial port 67 software 67 solving 17 publications 1 R RAS features 5 recovering POST BIOS update failure 24 reset button 7 130 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide S SATA HostRAID feature enabling 13 SCSI error codes 72 SCSI controller configuring 14 SCSI HostRAID feature enabling 14 using to configure the SCSI controller 13 SCSISelect Utility using to configure the SCSI controller 13 SCSISelect utility program 14 serial port problems 67 Serial ATA hard disk drive 35 ServeRAID 4 ServeRAID error codes 68 ServerGuide 11 error symptoms 72 ServerGuide CD 4 service processor error codes 68 size 3 slots 3 small computer systems interface SCSI error messages 22 software problems 67 specifications 3 Standby mode 8 starting diagnostic programs 20 21 statements and notices 2 switches and jumpers 29 system board internal connectors 29 jumper blocks 29 switches and jumpers 29 system error LED 7 system locator LED 7 systems man
33. SDRAM dual inline memory modules DIMMs IBM ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD that comes with your server provides programs to help you set up your server and install a 32 bit Windows operating system The ServerGuide program detecis installed hardware options and provides the correct configuration programs and device drivers For more information about the ServerGuide Setup and Installation CD see Using the ServerGuide Setup and Installation CD on page 11 Integrated network support The xSeries 306 server comes with an integrated Intel Gigabit Ethernet controller which supports connection to a 10 Mbps 100 Mbps or 1000 Mbps network For more information see Configuring the Gigabit Ethernet controllers Large data storage capacity The xSeries 306 server supports up to two 25 4 mm 1 inch slim high 3 5 inch hard disk drives serial advanced technology attachment ATA or SCSI depending on server model ServeRAID support The xSeries 306 server supports ServeRAID adapters to create redundant array of independent disks RAID configurations 4 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Reliability availability and serviceability features Three important computer design features are reliability availability and serviceability RAS The RAS features help to ensure the integrity of the data that is s
34. See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Option problems Symptom FRU action An IBM option that was just 1 Make sure that installed does not work The option is designed for the server see the ServerProven list at tp wenn Torn convsenersogenersenverprovenicompats You followed the installation instructions that came with the option The option is installed correctly You have not loosened any other installed options or cables You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration 2 Option you just installed An IBM option that used to work 4 Make sure that all of the option hardware and cable connections are does not work now secure 2 If the option comes with its own test instructions use those instructions to test the option 3 If the failing option is a SCSI option verify that e The cables for all external SCSI options are connected correctly e The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server 4 Failing option Note See Chapter 7 Parts
35. This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom 124 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwanese Class A warn
36. ac power is not present or the power supply or the LED itself has failed If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet Power control button Press this button to turn the server on and off manually Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a straightened paper clip to press the button Chapter 1 General information 7 Rear view The following illustration shows the LEDs on the rear of the server Ethernet 1 transmit receive activity LED Ethernet 1 speed 1 Gbps LED E a O A000000000 ARAS la A 3 HHHH ooo O o o e HH H A ta o mp DE Go oo OTD a BB HHHHH HH HH Ethernet 2 speed 1 Gbps LED Ethernet 2 transmit receive activity LED Ethernet 1 transmit receive activity LED This LED is on the Ethernet connector When this LED is lit it indicates that there is activity between the server and the network Ethernet 1 speed 1 Gbps LED This LED is on the Ethernet connector When this LED is lit it indic
37. all cables from the system board 6 Remove the microprocessor and the retention module and place them on a static protective surface for reinstallation see microprocessor on page 45 and Removing and replacing the retention module on page 46 7 Remove the screws that secure the system board with the chassis and put the screws in a safe place 8 Lift the system board out of the server Chapter 5 Service replaceable units 47 To reinstall the system board align the system board with the chassis and replace the screws that you removed in step 7 Replace all components including the retention module and microprocessor in the reverse order from which they were removed Note When reassembling the components in the server be sure to route all cables carefully so that they are not exposed to excessive pressure Removing and replacing the switch LED USB card card Complete the following steps to remove the Switch LED USB card Note e Read Installation guidelines on page 27 Read Appendix B Safety information on page 83 Read Handling static sensitive devices on page 27 1 Turn off the server and disconnect all power cords and external cables then remove the server cover see CENE 2 Disconnect the cables from the switch LED USB card 3 Loosen the screws on the switch LED USB card and remove the card To install the switch LED USB card reverse the previous steps 48 xSeri
38. an Steckdose anschlie en 5 Ger t einschalten xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Hinweis 2 Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enth lt Lithium und kann bei unsachgemaBer Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasser in Ber hrung bringen ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten Hinweis 3 A ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufwerke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden m ssen Die Verkleidung des CD ROM Laufwerks nicht ffnen Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten A VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die
39. are installed correctly 2 Mouse or pointing device 3 System board Chapter 6 Symptom to FRU index 63 Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Memory problems Symptom FRU action The amount of system memory 1 Make sure that displayed is less than the The memory modules are seated properly amount of physical memory e You have installed the correct type of memory installed If you changed the memory you updated the memory configuration with the Configuration Setup Utility program All banks of memory on the DIMMs are enabled The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled 2 Check POST error log for error message 289 If the DIMM was disabled by a system management interrupt SMI replace the DIMM If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the server 3 DIMM 4 System board Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field servic
40. before it was completed Not Applicable You attempted to test a device that is not present in the server Aborted The test could not proceed because of the server configuration Warning A possible problem was reported during the test for example a device that was to be tested is not installed test specific string is an error code or other information about the error 20 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Downloading the diagnostic program Complete the following steps to download the latest image of the IBM Enhanced Diagnostics and create a startable Enhanced Diagnostics diskette 1 Go to http www ibm com support 2 Download the diagnostics file for the server to a hard disk drive directory not to a diskette Note If you intend to create a diagnostics CD download the file with the extension iso 3 Go to a DOS prompt and change to the directory where the file was downloaded 4 If you are creating a diagnostics diskette a Insert a blank high density diskette into the diskette drive b Type in the following and then press Enter filename a where filename is the name of the file you downloaded from the Web 5 If you are creating a diagnostics CD use a blank CD in conjunction with the software you use to create a CD The downloaded file is self extracting when copied to the diskette or CD When the copy is completed you have a startable or bootabl
41. features in use 2 These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate Chapter 1 General information 3 What the xSeries 306 server offers Your server uses the following features and technologies IBM Director IBM Director is a workgroup hardware management tool that you can use to centrally manage xSeries servers For more information about IBM Director see the IBM Director User s Guide on the IBM xSeries Documentation CD IBM Enterprise X Architecture technology IBM X Architecture technology combines proven innovative IBM designs to make the server powerful scalable and reliable For more information go to http www ibm com servers eserver xseries xarchitecture enterprise index html Large system memory capacity The memory bus supports up to 4 GB of system memory The memory controller supports error correcting code ECC for up to four industry standard PC2100 2700 3200 266 megahertz MHz 2 5 V 184 pin registered double data rate DDR synchronous dynamic random access memory
42. ingl s com as vers es traduzidas das instru es de cuidado ou perigo encontradas nesta se o Por exemplo se uma instru o de cuidado iniciada com o n mero 1 as tradu es para aquela instru o de cuidado aparecem nesta se o sob a instru o 1 Certifique se de ler todas as instru es de cuidado e perigo antes de executar qualquer opera o Instru o 1 ALA A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa Para evitar risco de choque e N o conecte ou desconecte cabos e n o realize instala o manuten o ou reconfigura o deste produto durante uma tempestade com raios Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal Nunca ligue qualquer equipamento quando existir evid ncia de danos por fogo gua ou na estrutura Desconecte cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas dos dispositivos a menos que especificado de maneira diferente nos procedimentos de instala o e configura o Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir s
43. installing some options Option Installation Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It contains detailed instructions for installing removing and connecting optional devices that the xSeries 306 server supports Rack Installation Instructions This printed document contains instructions for installing the xSeries 306 server in a rack Safety Information This document is in PDF on the IBM xSeries Documentation CD lt contains translated caution and danger statements Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document O Copyright IBM Corp 2004 1 User s Guide This document is in PDF on the IBM xSeries Documentation CD It contains general information about your server including information about how to configure the xSeries 306 server how to use the ServerGuide Setup and Installation CD and how to get help Depending on the server model additional documentation might be included on the IBM xSeries Documentation CD The xSeries 306 server might have features that are not described in the documentation that came with the server The documentation might be updated occasionally to include information about those features or technical updates might be available to provide additional information that is not included in your server d
44. keyboard mouse pointing device serial ports hard disk drives and parallel port You can also use them to test some external devices If you are not sure whether a problem is caused by the hardware or by the software you can use the diagnostic programs to confirm that the hardware is working correctly When you run the diagnostic programs a single problem might cause several error messages If you receive several error messages correct the cause of the first error message The other error messages might not occur the next time you run the diagnostic programs Before running the diagnostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If you suspect that it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true The customer identifies the failing server as part of a cluster One or more external storage units are attached to the failing server and at least one of the attached storage units is also attached to another server or unidentifiable device One or more servers are located near the failing server Important 1 For servers that are part of a shared hard disk drive clus
45. live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using t
46. mero de pieza 33F8354 de IBM o cualquier tipo de bater a equivalente que recomiende el fabricante Si el sistema tiene un m dulo que contiene una bater a de litio sustit yalo nicamente por el mismo tipo de m dulo que ha de estar creado por el mismo fabricante La bater a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde No realice las acciones siguientes Arrojarla al agua o sumergirla Calentarla a una temperatura que supere los 100 C 212 F Repararla o desmontarla Despr ndase de la bater a siguiendo los requisitos que exija el reglamento o la legislaci n local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes No retire las cubiertas Si retira las cubiertas del producto l ser puede quedar expuesto a radiaci n l ser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento e El uso de controles o ajustes o la realizaci n de procedimientos que no sean los que se han especificado aqu pueden dar como resultado una exposici n perjudicial a las radiaciones A PELIGRO Algunos productos l ser contienen un diodo de l ser incorporado de Clase 3A o de Clase 3B Tenga en cuenta la advertencia siguiente Cuando se abre hay radia
47. restored If the server is connected to an Advanced System Management interconnect network that contains at least one server with an optional Remote Supervisor Adapter installed the server can be turned on from the Remote Supervisor Adapter user interface If your operating system supports the system management software for an optional Remote Supervisor Adapter the system management software can turn on the server If your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on the server Note When 4 GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server and the configured PCI options Turning off the server When you turn off the server and leave it connected to ac power the server can respond to requests from the service processor such as a remote request to turn on the server To remove all power from the server you must disconnect it from the power source Some operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the el
48. riser card assembly carefully grasp the adapter by its top edge or upper corners and align it with the PCI X expansion slot then press the adapter firmly into the expansion slot 10 Reinstall the riser card assembly Make sure that the riser card assembly is fully seated in the riser card connector on the system board 11 Tighten the captive screw on the rear of the server If you have other options to install do so now Otherwise go to Completing the installation on page 41 Installing a hard disk drive 34 The following notes describe the type of hard disk drive that your server supports and other information that you must consider when installing a hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter The server comes with one integrated drive electronics IDE CD ROM drive one 1 44 MB diskette drive and one serial advanced technology attachment ATA or SCSI hard disk drive depending on server model e If you are installing a SCSI hard disk drive see the documentation that comes with your drive before installing it xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Installing a simple swap Serial ATA hard disk drive Complete the following steps to install a simple swap Serial ATA hard disk drive Note If you have only one hard disk drive install it in the left
49. show the monitor is working properly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Tum on the monitor Notes a To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in Non IBM monitor cables might cause unpredictable problems c An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For information about the enhanced monitor cable contact your IBM reseller or IBM marketing representative 2 Video adapter if installed 3 System board Chapter 6 Symptom to FRU index 65 Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Monitor problems Symptom FRU action Wrong characters appear on the 4 screen If the wrong language is displayed update the BIOS code with the correct language 2 Video adapter if installed 3 System board Note
50. system board has error LEDs for microprocessors fans and memory that will help to locate the source of the error Run the diagnostic programs see Starting the diagnostic programs and viewing the test log on page 21 to find out the cause of the error A DIMM 4 Standb power Mi error LED DIMM 3 error LED DIMM 2 error LED DIMM 1 error LED EME II I CTI O TI Fan 1 error LED E io U o EB Fan 3 error LED N El Fan4 EO error LED C TIE TI CN Fan 2 error LED Each error LED is lit to indicate a problem with a specific component After a problem is corrected its LED will not be lit the next time the server is restarted if the problem remains the LED will be lit again Updating BIOS code The BIOS code can be updated by using an external USB diskette drive or by using a Linux or Windows update package if available The most current level of BIOS code for the server is available at http www ibm com support After you make sure that the server has the latest baseboard management controller firmware level you can update the BIOS code for the server through one of the following methods
51. the instructions that come with that RAID controller to view or change SCSI settings for attached devices Using the Adaptec RAID Configuration Utility programs for Serial ATA HostRAID Use the Array Configuration Utility within the Adaptec RAID Configuration Utility programs to add RAID levels O and 1 functionality to the integrated Serial ATA SATA controller with integrated RAID This utility is a part of the BIOS code in your server For additional information about using the Adaptec RAID Configuration Utility programs see the documentation on the IBM ServeRAID 7e Adaptec HostRAID Support CD If this CD did not come with your server you can download the ServeRAID 7e Adaptec HostRAID Support CD from the IBM Web site at http www ibm com pc support The Serial ATA RAID feature comes disabled by default You must enable the SATA RAID feature and install the device drivers before you can use it The SATA RAID feature configuration utilities device drivers and information are available on the ServeRAID 7e Adaptec HostRAID Support CD 12 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Enabling the Serial ATA HostRAID feature Complete the following steps to enable the SATA HostRAID feature 1 Turn on the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 If you have set a supervisor password you are prompted to type the pass
52. tutte le lame in modo da ridurre il peso Avviso 21 ALA Quando la lama collegata alla sorgente elettrica presente una tensione pericolosa Sostituire sempre il coperchio della lama prima di installarla Appendix B Safety information 109 ER Netfinity Sever 1 1 1 A
53. 2004 iii Online support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com support on the World Wide Web iv xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Contents About this manual Important safety information NM Online support AV Chapter 1 General information 1 Related publications ol Notices and statements used ir in this book 2 Features and specifications 3 What the xSeries 306 server offers 4 Reliability availability and serviceability features 5 IBM Director 5 The Update Xpress program 6 Server controls LEDs and power LT Front view 21 Rear view 8 Server power features 8 Chapter 2 Configuring the xSeries 306 server H Using the ServerGuide Setup and Installation CD 11 Using the Configuration Setup Utility program 11 Using the Adaptec HostRAID configuration programs 12 Using the Adaptec RAID Configuration Utility programs for Serial ATA HostRAID eu 12 Using the SCSISelect Utility program for SCSI HostRAID bom a e TS Using the SCSISelect utility program SCSI models aes 14 Configuring the Gigabit Ethernet controllers eR aoa mn TD Chapter 3 Diagnostics 17 General checkout
54. 489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide 114 ou H HO o gt oq Le Al S WZ y HI o EXI SE 82 kg 180 Ibs 0 de SMS SA ol ol gt 82 kg 180 Ibs dale 20 FO Ose AU GE sdOls MAHA PAE HA SO AHO AS 010F AelolAI Sdols AAO AAS M St 2 Sclol amp S SAlov HA SE ScllOl SRE major Appendix B Safety information 115 Importante Todas las declaraciones de precauci n de esta IBM documentation empiezan con un n mero Dicho n mero se emplea para establecer una referencia cruzada de una declaraci n de precauci n o peligro en ingl s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secci n Por ejemplo si una declaraci n de peligro empieza con el n mero 1 las traducciones de esta declaraciin de precauci n aparecen en esta secci n bajo Declaraci n 1 Lea atentamente todas las declaraciones de precauci n y peligro antes de llevar a cabo cualquier operaci n Declaraci n 1 AA La corriente el ctrica de los cables telef nicos de alimentaci n y de comunicaciones es perjudicial Para evitar una descarga el ctrica No conecte ni desconecte ning n cable ni realice las operaciones de instalaci n mantenimiento o reconfiguraciin de este producto durante una tormenta e Conecte cada cable de alimentaci n a una toma de alimentaciin el ctrica con conexiin a tierra y cableado corre
55. BAY XceL4 Netfinity XpandOnDemand NetView xSeries OS 2 WARP Intel MMX and Pentium are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible 122 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stand
56. DIMMs you install in DIMM connectors 2 and 4 must match each other Install only 2 5 V 184 pin double data rate DDR PC2700 or PC3200 unbuffered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2700 and PC3200 SDRAM unbuffered DIMM specification When you restart the server the system displays a message indicating that the memory configuration has changed Chapter 4 Installing options 37 38 Complete the following steps to install a DIMM 1 Read the safety information beginning on page 83 and Installation guidelines Turn off the server and peripheral devices and disconnect the power cord and all external cables Remove the cover see Removing the cover on page 32 Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently Open the retaining clip on each end of the DIMM connector Touch the static protective package containing the DIMM to any unpainted metal surface on the server Then remove the DIMM from the package Turn the DIMM so that the DIMM keys align correctly with the slot Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into th
57. Ds on the front of the server CD eject CD ROM drive Diskette drive Diskette eject System error LED ivi activity LED tton button activity LED ctivity butto System locator LED Hard disk drive pues LS Tr E IT activity LED 0000002000500 080500000000 00000000 ee ORO SS SS SOS OSOS orata to tore ceca to OLORES OOOO OO III 1 Power on LED Power control button Reset button CD eject button Press this button to release a CD from the CD ROM drive CD ROM drive activity LED When this LED is lit it indicates that the CD ROM drive is in use Diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Diskette eject button Press this button to release a diskette from the diskette drive System error LED When this LED is lit it indicates that a system error has occurred System locator LED Use this blue LED to visually locate the server if it is in a location with numerous other servers If your server supports IBM Director you can use IBM Director to light this LED remotely Hard disk drive activity LED When this LED is flashing it indicates that a hard disk drive is in use Power on LED When this LED is lit and not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is turned off and still connected to an ac power source When this LED is off it indicates that
58. French Polynesia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Mayotte Moldova Republic of Monaco Mongolia Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 126 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide IBM power cord part number Used in these countries and regions 14F0033 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Gr
59. Hardware Maintenance Manual and Troubleshooting Guide Chapter 2 Configuring the xSeries 306 server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of the server to configure basic hardware features and to simplify your operating system installation In addition to the ServerGuide Setup and Installation CD you can use the following configuration programs to customize the server hardware Configuration Setup Utility program Adaptec HostRAID configuration programs SCSISelect utility program For more information about these programs see Configuring your server in the User s Guide on the IBM xSeries Documentation CD Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides state of the art programs to detect the server model and hardware options that are installed configures the server hardware provides device drivers and helps you install your operating system For information about the supported operating system versions see the label on the CD If the ServerGuide Setup and Installation CD did not come with your server you can download the latest version from the ServerGuide Web page at http www ibm com pc qtechinfo MIGR 4ZKPPT html Complete the following steps to start the ServerGuide Setup and Installation CD 1 Insert the
60. O A 36 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide If you have other options to install do so now Otherwise go to Completing the installation on page 41 Installing a memory module The following notes describe the type of dual inline memory modules DIMMs that your server supports and other information that you must consider when installing DIMMs Your server supports 256 MB 512 MB and 1 GB DIMMs for a maximum of 4 GB of system memory Go to the ServerProven list at http vww ibm com Sorcerer were competi a list of memory modules you can use with your server The amount of usable memory will be reduced depending on the system configuration A certain amount of memory must be reserved for system resources The BIOS will display the total amount of installed memory and the amount of configured memory Your server comes with one 512 MB DIMM installed in DIMM connector 1 If your system has one DIMM installed when you install an additional DIMM it must be installed in DIMM connector 3 and must be the same size speed type and technology as the DIMM installed in DIMM connector 1 You can mix compatible DIMMs from various manufacturers If you install a second pair of DIMMs in DIMM connectors 2 and 4 they do not have to be the same size speed type and technology as the DIMMs installed in DIMM connectors 1 and 3 However the size speed type and technology of the
61. SB devices and rerun test 3 System board 020 XXX 000 System board Failed PCI interface test 030 XXX 00N If N 0 SCSI daughter card if N gt 0 SCSI adapter in slot N Failed SCSI interface test 035 253 s99 RAID adapter initialization failure ServeRAID adapter in slot s is not configured properly Obtain the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information 2 Cable 3 Adapter 035 XXX 099 If adapter is installed re check connection No adapters were found 035 XXX s99 Failed RAID test on PCI slot s s number of failing PCI slot 1 2 3 RAID adapter Cable System board Chapter 6 Symptom to FRU index 59 Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 components are replaceable by the customer and which components must be replaced by a field service technician to determine which Error code symptom FRU action 035 XXX snn s number of failing PCI slot nn SCSI ID of failing fixed disk Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s 089 XXX 001 Failed microprocessor test 1 Make sure that microprocessor 1 is installed and seated correctly Make sure that BIOS code is at latest level Microprocessor 1 System board Pop 089 XXX 002 Failed optional microprocessor test _ Make sure that mi
62. SS AME SAEHUC 3 415 HOSS ALEA MHUCH da 228 SE8UC 4 SON SE HOES NABUCO a a sN ox E Ao DO gt to wo y T w N ir 02 EJ 0 OM zo Hue Ir ONU IE MO fr lt 4 Da FT Hol CD CD q CO CD n ES HR fr E om o Ql El tg 22 on o ec Eso eS 0 LE ot em HON gt 10 AL or a 00 no Lo or IO ANAL EU SIA STE SAIS 100 C 212 F 01 SO 22 SHI DALE SUSHA SUSHI DHAS AS HSOIL REA 2701 Chet HACIE HESEAIS Appendix B Safety information 113 si P uo m 3 2 mo D ot E X Ra 5 es E m lt i Raz lt mE gt A 0 Rd a mu Y E lt NR i a ol a Y SOM ar 25 5 zD LS ZON Fol to Lo SN Y nr a Sur te n Soi ES y Boj Su N 0 RZ ms LE 58 ul oa s a Sa 5 RUE mio DO K mo Hu gt T TIZI role ere 2 S on 2 sy ak n JKE ZH 19 mori Sm Eos ES Hoy u as SW D 10 a D ur at 5 Sl SE es On gn o Cai da zi Sm E J Rj Zr Om os Jo WA a 5 ao RO ji OU gp ms ATS cn 16310 Son 2 5 8 um Ayr N JU Waz 98 SJS EM So SUH z PRU ao Kroll wy Mo gs Sms ba Lal Bs ut fe E Su aro mk Sow Ky RA RI DH 5 Mm aulas M za Roo Sy oo e ZM R xy H 5 Mit Ex So BR A p da W Bel A TSH am Rs w DS BR RO o KAR A ST zn zo esa Fra ES o SO R RO KF Ro SIC AA 2 Jm 10 xSeries 306 Type 1878 8
63. Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 78 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide IBM power cord part number Used in these countries and regions 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 6952300 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 79 80 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you wil
64. Utility program starts Follow the instructions to erase the existing password or create a new password Select Save Settings and press Enter Chapter 3 Diagnostics 25 Updating the UUID The Universal Unique Identifier UUID must be updated when the system board is replaced Complete the following steps to update the UUID l 2 3 4 5 Copy the UUID utility uuid exe from the BIOS flash diskette to a DOS bootable diskette Insert the diskette created in step 1 into the server Restart the server from the diskette At the a prompt type UUID wr and press Enter The utility will generate a random identifier Restart the server Updating the DMI SMBIOS data The Desktop Management Interface DMI must be updated when the system board is replaced Complete the following steps to update the DMI 1 af Oo D Copy the DMI SMBIOS utility extrmdmi exe from the BIOS flash diskette to a DOS bootable diskette Insert the diskette created in step 1 into the server Restart the server from the diskette At the a prompt type extrmdmi exe and press Enter To change the machine type and model number type mtm XXXXYYY where XXXX is the model type and YYY is the model number then press Enter To change the serial number type sn ZZZZZZZ where ZZZZZZZ is the serial number then press Enter To change the asset tag type asset AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA where AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA is the
65. Web Software service and support ok GO ge Hardware service and support Appendix B Safety information General safety we Electrical safety Safety inspection guide Handling electrostatic discharge sensitive devices Grounding requirements Safety notices multi lingual translations Notices Edition notice Trademarks Important notes Product recycling and disposal Battery return program Electronic emission notices ete ak en a Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement 5 United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Power cords Index Contents 121 121 122 122 123 123 124 124 124 124 124 125 125 125 125 126 129 vii viii xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Chapter 1 General information The IBM xSeries 306 Type 1878 8489 and 8836 servers are ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and large amounts of reliable data storage Performance ease of use reliability and expansi
66. abit Ethernet controllers see the User s Guide Input output ports and connectors Your server has the following input output I O connectors One auxiliary device pointing device Two Ethernet One keyboard One serial Four Universal Serial Bus USB One video The following illustration shows the locations of these connectors on the front of the server USB er QoQ x DR E el PRI EEE ER Lee OX O RO o O ES EEE The following illustration shows the locations of these connectors on the rear of the server Keyboard Mouse Ethernet 1 connector connector connector Ethernet 2 connector GA salsas H 0090 E l y O FD HHHHHHHH HH EJ ep CIRE HH H o Som Serial Video USB connectors connector connector The following sections describe these connectors Auxiliary device connector Use this connector to connect a mouse or other pointing device The following illustration shows an auxiliary device connector e6 TAS 4O 0 3 oo 2 1 Chapter 4 Installing options 43 Ethernet connectors The following illustration shows
67. actions until the error is no longer present Reseat the controller Replace the controller Chapter 6 Symptom to FRU index 71 SCSI error codes Error code FRU action All SCSI Errors One or more of the 1 External SCSI devices must be turned on before you turn on following might be causing the problem the server Afailing SCSI device adapter drive controller An improper SCSI configuration or SCSI 3 If you have attached an external SCSI device to the server make termination jumper setting Duplicate SCSI IDs in the same SCSI 4 Make sure that the last device in each SCSI chain is terminated chain correctly A missing or improperly installed SCSI 5 Make sure that the SCSI devices are configured correctly terminator Adefective SCSI terminator An improperly installed cable A defective cable 2 Make sure that the cables for all external SCSI devices are connected correctly sure the external SCSI termination is set to automatic ServerGuide problems The following table lists problem symptoms and suggested solutions Table 3 ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start Make sure that the server supports the ServerGuide program and has a startable bootable CD ROM or DVD ROM drive If the startup boot sequence settings have been altered make sure that the CD ROM drive
68. agement 5 T temperature 3 testlog 22 viewing diagnostic 21 22 trademarks 122 troubleshooting chart 22 turning off the server 9 turning on the server 9 U undetermined problems 73 United States electronic emission Class A notice 124 United States FCC Class A notice 124 UpdateXpress 6 using Adaptec RAID Configuration Utility 12 using continued SCSI HostRAID to configure the controller 14 the Adaptec HostRAID configuration programs 12 the SATA HostRAID feature 13 the SCSI HostRAID feature 13 the SCSISelect Utility 13 V video controller 3 W weight 3 Index 131 132 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Part Number 25K8101 Printed in USA 1P P N 25K8101
69. allation instructions supplied with the replacement battery 2 Turn off the server and peripheral devices and disconnect the power cord and all external cables Remove the cover see Removing the cover on page 32 3 Remove the riser card assembly 4 Remove the battery a Press the battery release tab to release the battery from the socket b Lift the battery out of the socket 5 Insert the new battery a Tilt the battery so that you can insert it into the socket b Press down on the battery after you insert it into the socket Sa 7 6 Reinstall the riser card assembly Reinstall the server cover 8 Reconnect all external cables and the power cord then turn on the peripheral devices and the server 9 Start the Configuration Setup Utility program and set configuration parameters Set the system date and time and the user power on password Reconfigure your server N 40 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Completing the installation Complete the following steps to complete the installation 1 2 4 Reinstall the cover See Installing the cover for more information Install the server in the rack cabinet See the Rack Installation Instructions that come with your server for detailed information about how to install the server in a rack cabinet Attention
70. an Ethernet connector Activity LED Link LED green green 8 1 Connect a Category 3 4 or 5 unshielded twisted pair cable to this connector The 100BASE TX 1000BASE T Fast Ethernet standard requires Category 5 or higher cabling For more information about the Ethernet controllers see the User s Guide Keyboard connector Use this connector to connect a PS 2 non USB keyboard to the server The following illustration shows a keyboard connector 86 y ds 40 0 3 CHO 2 1 If you attach a keyboard to this connector USB ports and devices are disabled during POST Serial connector Use a serial connector to connect a serial device The following illustration shows a serial connector Universal Serial Bus connectors Use a Universal Serial Bus USB connector to connect a USB device USB technology transfers data at up to 12 Mb per second Mbps with a maximum of 127 devices and a maximum signal distance of 5 meters 16 ft per segment Using Plug and Play technology USB devices are configured automatically The following illustration shows a USB connector If you connect a PS 2 non USB keyboard to the keyboard connector USB ports and devices are disabled during POST Video connector The integrated video controller provides the video connector The connector is on the rear of the server The following illustration shows a video con
71. are options in your server Installation guidelines Before you begin installing options in your server read the following information Read the safety information beginning on page 83 and the guidelines in Handling static sensitive devices on page 27 This information will help you work safely with your server and options Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and other devices that you will connect to the server Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available You do not have to turn off the server to install or replace hot plug Universal Serial Bus USB devices Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component For a list of supported options for your server go to Ihttp www i
72. asset tag number then press Enter Restart the server Power checkout Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition A general procedure for troubleshooting power problems is as follows 1 2 Turn off the server and disconnect all ac power cords Check for loose cables in the power subsystem Also check for short circuits for example if there is a loose screw causing a short circuit on a circuit board Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server see Minimum operating requirements on page 73 Reconnect all ac power cords and turn on the server If the server starts successfully replace adapters and devices one at a time until the problem is isolated If the server does not start from the minimal configuration replace FRUs of minimal configuration one at a time until the problem is isolated To use this method you must know the minimum configuration that is required for the server to start see page 73 26 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Chapter 4 Installing options This chapter provides detailed instructions for installing hardw
73. ates that the Ethernet network speed is 1 Gbps When this LED is off it indicates that the Ethernet network speed is 10 Mbps or 100 Mbps Ethernet 2 speed 1 Gbps LED This LED is on the Ethernet connector When this LED is lit it indicates that the Ethernet network speed is 1 Gbps When this LED is off it indicates that the Ethernet network speed is 10 Mbps or 100 Mbps Ethernet 2 transmit receive activity LED This LED is on the Ethernet connector When this LED is lit it indicates that there is activity between the server and the network Server power features When the server is connected to an ac power source but is not turned on the operating system does not run and all core logic except for the service processor is shut down however the server can respond to requests from the service processor such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected to ac power but not turned on Turning on the server Approximately 20 seconds after the server is connected to ac power the power control button becomes active and you can turn on the server and start the operating system by pressing the power control button 8 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide The server can also be turned on in any of the following ways e If a power failure occurs while the server is turned on the server will restart automatically when power is
74. available arrays select an array and press Enter Press Esc to exit the utility Using the SCSISelect utility program SCSI models only Use the SCSISelect utility program to view or change SCSI controller settings and view SCSI ID assignments The SCSISelect utility program is available on SCSI models only Complete the following steps to start the SCSISelect utility program 1 Turn on the server and watch the monitor screen 14 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide 2 When the message Press lt CTRL gt lt A gt for SCSISelect Utility appears press Ctrl A If a supervisor password has been set you are prompted to type the password 3 Select the channel for which you want to change settings and press Enter 4 When the message Would you like to configure the SCSI controller or run the SCSI Disk Utilities appears select a choice and press Enter 5 Use the arrow keys to select a choice from the menu and follow the instructions on the screen Configuring the Gigabit Ethernet controllers The Ethernet controllers are integrated on the system board They provide an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provide full duplex FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet ports in your server support auto negotiation the controllers detect the data transfer rate 10BASE T 100BASE TX
75. ble protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 008 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention
76. bm com support System reliability guidelines To help ensure proper cooling and system reliability make sure that Each of the drive bays has a drive tray installed in it There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 0 in of open space around the front and rear of the server Do not place objects in front of the fans You have followed the cabling instructions that come with optional adapters You have replaced a failed fan within 48 hours Handling static sensitive devices Attention Static electricity can damage electronic devices including your server To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions Copyright IBM Corp 2004 Limit your movement Movement can cause static electricity to build up around you Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and damage it 27 While the device is still in its static protective package touch it to an unpainted metal part of the server for at least 2 seconds This drains static electricity from the package and from your body e Remove the device from its package and install it directly into the server
77. ci n l ser No mire fijamente el rayo ni lleve a cabo ning n examen directamente con instrumentos pticos evite la exposici n directa al rayo Appendix B Safety information 117 Declaraci n 4 PRECAUCI N Tome medidas de seguridad al levantar el producto Declaraci n 5 PRECAUCI N El bot n de control de alimentaci n del dispositivo y el interruptor de alimentaci n de la fuente de alimentaci n no apagan la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de alimentaci n A A 2 Jm 1 2 sp Ee Declaraci n 10 PRECAUCI N No coloque ning n objeto que pese m s de 82 kg 180 libras encima de los dispositivos montados en bastidor Declaraci n 20 7 Para prevenir ferimentos pessoais antes de levantar a unidade retire todas as l minas para diminuir o peso 118 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Declaraci n 21 A Existe energia perigosa quando a l mina est ligada fonte de alimentac o Substitua sempre a cobertura da l mina antes de instalar a mesma Appendix B Safety information 119 120 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Notices This informa
78. clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer 83 Electrical safety 84 A CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with
79. croprocessor 2 is installed and seated correctly Make sure that BIOS code is at latest level Microprocessor 2 System board pon 201 XXX Onn Failed memory test 201 XXX 999 Multiple DIMM failure see error text DIMM Location slots 1 4 where nn DIMM location Note nn 1 DIMM 1 2 DIMM 2 3 DIMM 3 4 DIMM 4 System board 1 See error text for failing DIMMs 2 System board 202 XXX 001 Failed system cache test 1 Make sure that microprocessor 1 is installed and seated correctly Make sure that BIOS code is at latest level Microprocessor 1 System board gt D 202 XXX 002 Failed system cache test 1 Make sure that microprocessor 2 is installed and seated correctly Make sure that BIOS code is at latest level Microprocessor 2 System board CO IM 206 XXX 000 Failed diskette drive test Rerun the test using another diskette Cable Diskette drive System board D 215 XXX 000 Failed IDE CD ROM drive test Rerun the test using another CD ROM CD ROM drive cables CD ROM drive System board 217 198 XXX Could not establish drive parameters Check cable and termination DASD backplane SCSI daughter card Hard disk drive PS 60 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836
80. ct To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Appendix B Safety information 87 Statement 2 When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Cla
81. ctivity of IT personnel and users e Reduced service and support costs For more information about IBM Director see the BM Director CD that comes with your server the IBM Director documentation on the CD and the following Web pages IBM xSeries Systems Management page http www 1 ibm com servers eserver xseries systems_managemen This Web page presents an overview of IBM Systems Management and IBM Director IBM Universal Manageability page http www ibm com pc us pc um index html This Web page links to an IBM portfolio of advanced management tools that help reduce costs and increase availability throughout the life cycle of a product The UpdateXpress program The UpdateXpress program is available for most xSeries servers and server options It detects supported and installed device drivers and firmware in the xSeries 306 server and installs available updates You can download the UpdateXpress program from the Web at no additional cost or you can purchase it on a CD To download the program or purchase the CD go to http www ibm com servers eserver xseries systems_management ibm_director extensions xpress html 6 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Server controls LEDs and power Front view This section describes the controls and light emitting diodes LEDs and how to turn the server on and off The following illustration shows the controls and LE
82. ctos e Conecte a tomas de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al No encienda nunca un equipo cuando haya riesgos de incendio de inundaci n o de da os estructurales Desconecte los cables de alimentaciin sistemas de telecomunicaciones redes y m dems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n Conecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaciin de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la desconexi n 1 AP GUELO todo 1 AP GUELO todo 2 En primer lugar conecte los cables a 2 En primer lugar retire cada cable de los dispositivos alimentaci n de la toma de alimentaci n 3 Conecte los cables de se al a los 3 Retire los cables de se al de los conectores conectores 4 Conecte cada cable de alimentaci n a la 4 Retire los cables de los dispositivos toma de alimentaci n 5 ENCIENDA el dispositivo 116 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Declaraci n 2 A con Cuando desee sustituir la bater a de litio utilice nicamente el n
83. curely connected to the servers The C2T breakout cable is connected properly Aserver that is turned on is selected Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the server three times to force the system BIOS to reset the CMOS values to the default configuration memory connector or bank of connectors enabled 2 Make sure that damaged BIOS code is not affecting the video see Updating BIOS code on page 23 3 If you have verified these items and the screen remains blank replace a Monitor b Video adapter if installed c System board Only the cursor appears See Undetermined problems on page 73 The monitor works when you turn on the server but goes blank when you start some application programs 1 Make sure that The application program is not setting a display mode higher than the capability of the monitor The primary monitor cable is connected to the C2T device breakout cable You installed the necessary device drivers for the applications 2 If you have verified these items and the screen remains blank replace the monitor The screen is wavy unreadable rolling distorted or has screen jitter 1 If the monitor self tests
84. d incendie ou d inondation ou en pr sence de dommages mat riels Avant de retirer les carters de l unite mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les cables qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration Lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion 1 Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez par brancher tous les 2 D branchez les cordons d alimentation cordons sur les unit s des prises 3 Branchez les c bles d interface sur des 3 Debranchez les c bles d interface des connecteurs connecteurs 4 Branchez les cordons d alimentation sur 4 D branchez tous les c bles des unit s des prises 5 Mettez les unit s sous tension Appendix B Safety information 101 102 Notice n 2 Remplacez la pile au lithium usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommand e par le fabricant Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m
85. discarded according to applicable regulations IBM offers product return programs in several countries Information on product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Battery return program This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call Notices 123 In the Netherlands the following applies Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasona
86. drive bay SATA hard disk drive connector Hard disk drive 1 Read the safety information beginning on page 83 and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the power cord and all external cables 3 Press the release tabs on the bezel and pull the bezel away from the server 4 Slide the drive into the server until the drive connects to the backplane 5 Reinstall the bezel If you have other options to install do so now Otherwise go to Completing the installation on page 41 Chapter 4 Installing options 35 Installing a SCSI hard disk drive Complete the following steps to install a SCSI hard disk drive Note If you have only one hard disk drive install it in the left drive bay Hard disk drive Screws Drive tray Screws 1 Read the safety information beginning on page 83 and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the power cord and all external cables Remove the cover see Removing the cover on page 32 3 Press the release tabs on the bezel and pull the bezel away from the server Slide the drive tray out of the server Position the drive on the drive tray Secure the drive using the screws that come with the option Slide the drive tray back into the server Connect the signal and power cables to the drive Reinstall the bezel oo NN O
87. e IBM Enhanced Diagnostics diskette or CD Starting the diagnostic programs and viewing the test log The IBM Enhanced Diagnostic programs isolate problems from the server hardware and software The programs run independently of the operating system and must be run either from a CD or diskette This method of testing is generally used when other methods are not accessible or have not been successful in isolating a problem suspected to be hardware related The test log records data about system failures and other pertinent information The following sections describe the diagnostic procedure for the diagnostics CD and the diagnostics diskette Note The system error log is available on the xSeries 306 server only when the server has an optional Remote Supervisor Adapter Il Using the diagnostics CD To start the IBM Enhanced Diagnostics using the CD complete the following steps 1 Turn off the server and any peripheral devices 2 Turn on all attached devices then turn on the server 3 When you see Press F1 For Configuration Setup press the F1 key 4 When the Configuration Setup Utility menu appears select Start Options 5 From the Start Options menu select Startup Sequence 6 Note the device that is selected as the first startup device Later you must restore this setting 7 Select CD ROM as the first startup device 8 Press Esc two times to return to the Configuration Setup Utility menu 9 Insert the IBM Enhanced Dia
88. e locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it If you have other options to install do so now Otherwise go to Completing the installation on page 41 Replacing a fan assembly The server comes with four replaceable fans Complete the following steps to replace a fan assembly Use this procedure to replace any of the four replaceable fans 1 2 Read the safety information beginning on page 83 and Installation guidelines Turn off the server and peripheral devices and disconnect the power cord and all external cables Remove the cover see Removing the cover on page 32 Determine which fan to replace by checking the LED at each fan a lit LED indicates the fan to replace Note For more information about the LEDs see Error LEDs on page 23 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide 4 Remove the fan from the server a Disconnect the fan cable from the system board b Lift the fan out of the server 5 Position the replacement fan so that the airflow arrow on the side of the fan is pointing toward the rear of the server Note Correct airflow is from the front to the rear of the server 6 Install the replacement fan in the location from which you removed the
89. e screen Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the examples in the following table Beeps Description 1 2 3 One beep A pause or break e Two beeps Apause or break Three beeps Four continuous beeps One beep after successfully completing POST indicates that the server is functioning correctly components are replaceable Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which by the customer and which components must be replaced by a field service technician Beep symptom FRU action 1 1 3 CMOS write read test failed 1 Battery 2 System board 1 1 4 BIOS EEPROM checksum failed System board 1 2 1 Programmable Interval Time System board r failed O Copyright IBM Corp 2004 53 Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 components are replaceable by the customer and which components must be replaced by a field service technician Beep symptom FRU action 1 2 2 System board DMA initialization failed 1 2 3 System board DMA page register write read failed 1 3 1 1 DIMM first 64 test failed 2 System board 1 3 2 1 DIMM first 64K RAM test failed 2 System board 2 1 1 System board Secondary DMA register failed
90. e technician Microprocessor problems Symptom FRU action The server emits a continuous Make sure that the startup microprocessor is seated properly tone during POST The startup boot microprocessor is not working properly 2 Startup microprocessor Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Monitor problems Symptom FRU action Testing the monitor See the information that comes with the monitor for adjusting and testing instructions Some IBM monitors have their own self tests 64 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Monitor problems Symptom FRU action The screen is blank 1 Make sure that The server power cord is plugged into the server and a working electrical outlet The monitor cables are connected properly The monitor is turned on and the Brightness and Contrast controls are adjusted correctly If the servers are C2T chained together verify that The C2T chain cables are se
91. e the first drive not recognized and try the hard disk drive the hard disk drive diagnostic diagnostic test again test Fi Disk test DE E i SB Ne PIS 2 If the remaining drives are recognized replace the drive you removed with a new one 62 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Hard disk drive problems Symptom FRU action System stops responding during 4 i d Remove the hard disk drive being tested when the server stopped hard disk drive diagnostic test responding and try the diagnostic test again 2 If the hard disk drive diagnostic test runs successfully replace the drive you removed with a new one Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician General problems Symptom FRU action Problems such as broken cover Broken CRU FRU locks or indicator LEDs not working Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the custom
92. ear elsewhere in this publication e Check for proper cabling configuration in systems that use DASD status cables Reconnect all cables removed in step 1 on page 70 f Disconnect one drive at a time attached to the channel identified in step 2a on page 70 then restart to determine which drive is causing the error g Replace SCSI cable h Replace SCSI backplane FFFF or other code not listed il Place download jumpers on the controller and try to flash the firmware code to the card Isolate between SCSI subsystem and controller by disconnecting all SCSI cables attached to the suspect card and restart Attention Do not press F5 Doing so changes the server configuration If ISPR code is EF10 after disconnecting cables follow these steps until the error is eliminated a Identify which channel is causing the error by reconnecting cables one at a time and restarting until the error returns b Check termination of identified channel in step Pal Note SCSI channel termination details if any appear elsewhere in this publication c Disconnect one drive at a time attached to channel identified in step 2a and restart each time to determine which drive is causing the problem d Replace SCSI cable attached to channel identified in step Pal e Replace backplane attached to channel identified in step 2a If original ISPR code is still present after disconnecting all SCSI cables and restarting perform the following
93. ectrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the computer Disconnect the power cord 3 Check the power cord for a Athird wire ground connector in good condition Use a mete
94. ectrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 sp 1 0 Chapter 1 General information 9 The server can be turned off in any of the following ways You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature e If the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server e If the server is connected to an Advanced System Management interconnect network that contains at least one server with an optional Remote Supervisor Adapter installed the server can be turned off from the Remote Supervisor Adapter user interface e If an optional Remote Supervisor Adapter is installed in the server the server can be turned off from the Remote Supervisor Adapter user interface If the Wake on LAN feature turned on the server the Wake on LAN feature can turn off the server You can turn off the server through a request from the service processor 10 xSeries 306 Type 1878 8489 and 8836
95. ee Removing the cover on page 32 2 Grasp the air baffle on each side and lift the air baffle from the server To install the air baffle reverse the previous steps xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Chapter 6 Sym ptom to FRU index The symptom to FRU index lists symptoms errors and the possible causes The most likely cause is listed first Use this symptom to FRU index to help you decide which FRUs to have available when servicing the server Notes 1 Check the configuration before you replace a FRU Configuration problems can cause false errors and symptoms For IBM devices not supported by this index refer to the manual for that device Always start with General checkout on page 17 Some tables have more than two columns in those instances more than one column on the left is required to describe the error symptom Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Always try reseating a suspected component or reconnecting a cable before replacing the component The left hand column of the tables in this index lists error codes or messages and the The Beep symptoms right hand column lists one or more suggested actions or FRUs to replace POST BIOS code displays POST error codes and messages on th
96. ee POST error codes on page 55 Diagnostic programs and error messages The system diagnostic programs are on the IBM Enhanced Diagnostics CD These programs are the primary method of testing the major components of the server An IBM Enhanced Diagnostics CD comes with the server You can also download the latest version of the diagnostic programs from http www ibm com support see Downloading the diagnostic program on page 21 The IBM Enhanced Diagnostic programs isolate problems from the server hardware and software The programs run independently of the operating system and must be run either from a CD or diskette Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing complex problems indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always follow the suggested action instructions for the first error message that appears ES codes that might be displayed are listed at Diagnostic error codes on page Text messages The diagnostic text message format is as follows result test_specific_string where result is one of the following results Passed This test was completed without any errors Failed This test discovered an error User Aborted You stopped the test
97. eia todas as instru es de cuidado e perigo antes de executar qualquer opera o Safety Information Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione HSE 2702 AN SA BES SONNO Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu mico que en el estado de California de los Estados Unidos est considerado como un causante de cancer y de defectos cong nitos adem s de otros riesgos reproductivos L vese las manos despu s de usar el producto O Copyright IBM Corp
98. els O and 1 functionality to the integrated Serial ATA controller and the SCSI controller Be sure to use these programs as described in this document Use these programs to Configure a redundant array of independent disks RAID array View or change your RAID configuration and associated devices Consider the following information when using the Adaptec RAID Configuration Utility programs and SCSISelect Utility program to configure and manage arrays The SCSI controller with integrated SCSI RAID SCSI models and the integrated Serial ATA controller SATA models with integrated SATA RAID support RAID levels O and 1 Installing an optional ServeRAID controller provides additional RAID levels You cannot use the ServerGuide Setup and Installation CD to configure the integrated Serial ATA controller with integrated RAID and the SCSI controller with integrated RAID Hard disk drive capacities affect how you create arrays Drives in an array can have different capacities but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive To help ensure signal quality do not mix drives with different speeds and data rates To update the firmware and BIOS code for an optional ServeRAID controller you must use the IBM ServeRAID Support CD that comes with the ServeRAID option If you install a different type of RAID controller in your server use the configuration method described in
99. enadines Seychelles Sierra Leone Singapore Sudan Tanzania United Republic of Trinidad and Tobago United Arab Emirates Dubai United Kingdom Yemen Zambia Zimbabwe 14F0051 Liechtenstein Switzerland 14F0069 Chile Italy Libyan Arab Jamahiriya 14F0087 Israel 1838574 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Japan Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Taiwan United States of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela Notices 127 128 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Index A Adaptec RAID Configuration Utility using 12 adapter installing 33 PCI X bus 32 Array Configuration Util
100. er and which components must be replaced by a field service technician Intermittent problems Symptom FRU action A problem occurs only 1 Make sure that e and is difficult to All cables and cords are connected securely to the rear of the server and etect attached options e When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to overheat and shut down Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly 2 Check the system error log Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Keyboard mouse or pointing device problems Symptom FRU action All or some keys on the 1 keyboard do not work Make sure that The keyboard cable is securely connected to the system and the keyboard and mouse cables are not reversed The server and the monitor are turned on 2 Keyboard 3 System board The mouse or pointing device 1 Make sure that does not work MR The mouse or pointing device cable is securely connected and that the keyboard and mouse cables are not reversed The mouse device drivers
101. es 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Removing and replacing a power supply Power supply Complete the following steps to remove the power supply Note Read Read Appendix B Safety information on page 83 Read Handling static sensitive devices on page 27 1 Turn off the server and disconnect all power cords and external cables then remove the server cover senora rod 2 Disconnect the cables near the power supply Loosen the captive screw that secures the power supply to the chassis 4 Lift the power supply out of the server To install the power supply reverse the previous steps Chapter 5 Service replaceable units 49 Removing and replacing the PCI riser card Riser card assembly Riser card Complete the following steps to remove the PCI riser card Note Read Read Read 1 Turn off the server and disconnect all power cords and external cables then remove the server cover see Removing fhe cover on page G4 2 Loosen the captive screw that secures the power supply to the chassis Remove the PCI riser card assembly from the server 4 Remove the screws from the PCI riser card 50 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Removing and replacing the fans The server comes with six replaceable fans Complete the following steps to replace a fa
102. est When you turn on the server the power on self test POST performs a series of tests to check the operation of system components and some of the installed options If POST finishes without detecting any problems the first window of the operating system opens or an application program appears If POST detects a problem more than one beep might sound and an error message appears on the screen Notes 1 If you have a user password set you must type the password and press Enter when prompted before the operating system will start 2 Asingle problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will be resolved the next time you run the test POST beep codes POST generates beep codes to indicate successful completion or the detection of a problem One short beep indicates the successful completion of POST More than one beep indicates that POST detected a problem For more information see Beep symptoms on page 53 If POST detects a problem more than one beep sounds an error message appears on the screen See Beep symptoms on page 53 and POST error codes on page 55 for more information Chapter 3 Diagnostics 19 POST error messages POST error messages can appear when a problem is detected during startup For a complete list of POST messages s
103. esters set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an el
104. ezel assembly all models Hard disk drive 36 4 GB SCSI 8836 models 11x 21x 31x 41x Hard disk drive 36 4 GB SCSI option all models Hard disk drive 73 4 GB SCSI model 99x option all models Hard disk drive 73 4 GB SCSI option all models Hard disk drive 80 GB SCSI option all models Hard disk drive 160 GB SCSI option all models Hard disk drive 146 8 GB SCSI option all models Hard disk drive 160 GB SATA option all models CD ROM drive 24X primary all models CD ROM drive 24X alternate all models CD ROM drive 24X alternate all models CD RW DVD drive option all models CD RW drive slim option all models DVD drive option all Models DVD drive 12 7 mm option all models Fan assembly 40 mm all models Chassis all models Heat sink microprocessor Air baffle all models Battery 3 0 volt lithium Bracket SATA models 15x 25x 35x 45x Cable diskette drive all models CD ROM adapter all models Cable IDE all models Cable panel mount models 15x 25x 35x 45x Cable SCSI signal models 11x 21x 31x 41x 99x Cable USB and LED all models Fan bracket all models Heat sink retention module all models Kit 1U toolless all models LED board all models Microprocessor 2 8 GHz Microprocessor 3 0 GHz Microprocessor 3 2 GHz Microprocessor 3 2 GHz 8836 models 11x 15x 8836 models 21x 25x 1878 model 99x 8836 models 31x 35x models 41x 45x
105. f server fails during BIOS POST and power control button does not work remove the AC power cord lf the problem remains or if you are using an ACPI aware operating system suspect the system board Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Serial port problems Symptom FRU action The number of serial ports identified by the operating system is less than the number of serial ports installed 1 Make sure that Each port is assigned a unique address by the Configuration Setup Utility program and none of the serial ports is disabled The serial port adapter if you installed one is seated properly Failing serial port adapter A serial device does not work Make sure that The device is compatible with the server The serial port is enabled and is assigned a unique address e The device is connected to the correct port seel Input output ports and connectors on page 43 Failing serial device Serial adapter if installed System board Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Software problem Sympto
106. failed fan 7 Connect the replacement fan cable to the system board If you have other options to install do so now Otherwise go toFCompleting the installation on page 41 Replacing the battery When replacing the battery you must replace it with a lithium battery of the same type from the same manufacturer To avoid possible danger read and follow the safety statement below To order replacement batteries call 1 800 426 7378 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your system and reset the system date and time Chapter 4 Installing options 39 Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water e Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Read the safety information beginning on page 83 and follow any special handling and inst
107. following illustration shows the switches and jumpers on the system board NMI switch Clear CMOS jumper JP2 mie ER CEB deg CUT ET Ea il Boot block recovery jumper JP1 Chapter 4 Installing options 29 System board external connectors The following illustration shows the external connectors on the system board Keyboard mouse connector Serial connector Video connector Ethernet 1 USB connector Ethernet 2 connector Ha RARA En BAH lt gt In a O de Hi io I INN E Il System board LEDs The following illustration shows the light emitting diodes LEDs on the system
108. ge settings and press Enter 4 Select Configure View SCSI Controller Setting then select HostRAID 5 Select Enabled 6 Press Esc then select Yes to save the changes Using the SCSI HostRAID feature The instructions in this section describe how to access the SCSI HostRAID feature from the SCSISelect Utility program and perform an initial RAID level 1 configuration on your server If you install a different type of RAID adapter in your server use the configuration method described in the instructions that come with that adapter to view or change SCSI settings for attached devices See the documentation on the ServeRAID 7e Adaptec HostRAID Support CD for additional information about how to use the SCSI HostRAID feature Configuring the controller Complete the following steps to use the SCSI HostRAID feature to configure a RAID level 1 array on your server 1 From the SCSISelect main menu select Configure View HostRAID Settings From the list of ready drives type C to create an array Select RAID 1 when asked to select the RAID type From the list of ready drives select the two drives that you want to group into the array Select Create new RAID 1 Type an identifier for the array Select Yes to create the array Press Esc to exit the utility Restart the server gt D ooo No Mm Viewing the configuration You can use the SCSISelect Utility program to view information about the SCSI controller From the list of
109. gnostics CD in the CD ROM drive 10 Select Save amp Exit Setup and follow the prompts The diagnostics will load Follow the instructions on the screen to run the diagnostics Chapter 3 Diagnostics 21 11 When the tests are completed view the test log by selecting Utility from the top of the screen You can save the test log to a file on a diskette or to the hard disk Important When you finish running the diagnostics and utilities remove the CD from the CD ROM drive and turn off the server You must restore the first startup device to the original setting Use steps 2 on page 21 through 8 on page 21 o this procedure to do this The test log data is maintained only while the diagnostic programs are active When you exit from the diagnostic programs the test log is cleared Save the test log to a file on a diskette or to the hard disk if you want to refer to it later Using the diagnostic diskette Complete the following steps to start the IBM Enhanced Diagnostics using the diagnostics diskette 1 Turn off the server and any peripheral devices 2 Insert the IBM Enhanced Diagnostics diskette into the external USB diskette drive 3 Turn on all attached devices then turn on the server 4 Follow the instructions on the screen 5 When the tests are completed view the test log by selecting Utility from the top of the screen You can save the test log to a file on a diskette or to the hard disk The test log data is mainta
110. hanges Instead press F10 to bypass any options to this effect 2 If ISPR error is EF10 after disconnecting cables a Identify which channel is causing the error by the second digit Z of the original ISPR code as indicated in the following table Note ServeRAID 4H controllers have 4 channels ServeRAID 4L and 4Lx controllers have only one channel and ServeRAID 4M and 4Mx controllers have 2 channels ServeRAID 5i controllers have no channels The ServeRAID 5i uses the channel connectors of the onboard integrated SCSI controller Table 2 SCSI identifier SCSI Channel Code z Descriptions Channel 1 Channel 2 Channel 1 and 2 Channel 3 Channel 1 and 3 Channel 2 and 3 Channel 1 2 and 3 Channel 4 Channel 1 and 4 Channel 2 and 4 Channel 1 2 and 4 Channel 3 and 4 Channel 1 3 and 4 Channel 2 3 and 4 Channel 1 2 3 and 4 nl mo own ol O No OA o mn b Confirm that the channels identified from the error in step 2a are the cause of the error by verifying that the error presents itself only when the offending channel is reconnected 70 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide c Check termination of identified channel Note SCSI channel termination details if any appear elsewhere in this publication d Check for proper backplane jumper configuration Note SCSI channel jumper details if any app
111. hnician Error code symptom FRU action 0001200 1 Microprocessor 1 Machine check architecture error i 2 Optional microprocessor 2 3 System board e RCA 1 Microprocessor Microprocessor faile 2 System board 00180200 1 Run the Configuration Setup Utility program No more I O space available for PCI 2 Adapter adapter 3 System board 00180300 1 Run the Configuration Setup Utility program No more memory above 1 MB for PCI 2 Adapter adapter 3 System board Lt sandra 1 PCI adapter PCI option checksum error 2 System board 00180600 1 Run the Configuration Setup Utility program PCI device BIST failure 2 Adapter 3 System board Pee i 1 System board evice not responding 2 Adapter nn pa Ne 1 Adapter No more I O space available for 2 System board adapter pria MER 3 1 Check cable AC power has been restored 2 Check for interruption of power 3 Power cable Diagnostic error codes Note In the following error codes if XXX is 000 195 or 197 do not replace a FRU The description for these error codes are 000 The test passed 195 The Esc key was pressed to stop the test 197 Warning a hardware failure did not occur The test could not be run due to some other problem For all error codes replace the FRU or take the action indicated 58 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter
112. hree conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo
113. ical components such as microprocessors disks and memory Centrally manage individual or large groups of IBM and non IBM Intel based servers desktop computers workstations and mobile computers on a variety of platforms Chapter 1 General information 5 IBM Director provides a comprehensive entry level workgroup hardware manager Key features include Advanced self management capabilities for maximum system availability Multiple operating system platform support including Microsoft Windows 2000 Server Windows XP Professional Red Hat Linux SuSE Linux Novell NetWare and Caldera OpenUNIX For a complete list of operating systems that support IBM Director see the IBM Director Compatibility Document This document is in Portable Document Format PDF at http www ibm com pc support site wss document do Indocid MIGR 61788 It is updated every 6 to 8 weeks Support for IBM and non IBM servers desktop computers workstations and mobile computers Support for system management industry standards Integration into leading workgroup and enterprise system management environments Ease of use training and setup IBM Director also provides an extensible platform that supports advanced server tools that are designed to reduce the total cost of managing and supporting networked systems By deploying IBM Director you can achieve reductions in ownership costs through Reduced downtime Increased produ
114. iers are printed on the cables that come with your server and options Use these identifiers to connect the cables to the correct connectors 4 If your server comes with an operating system installed see the documentation that comes with your software for additional cabling instructions 5 There is one keyboard connector on the back of the server Use this connector to connect the server to a keyboard or optional console switch You can also connect a USB keyboard to the server using one of the USB ports After installing a USB keyboard you might need to use the Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup For detailed information about this option and how to connect it to your server see the documentation that comes with the option If your server cables and connector panel have color coded connections match the color of the cable end with the color of the connector For example match a blue cable end with a blue panel connector a red cable end with a red connector and so on Front USB ue E ca 80808982998089925988 O u PERS 80G0GOQOOOGOOOGOGOGOGOGGGOGOGOGOGOGOGOGOOGOOOGOGOGOOOGOGOGOGOGOGOQ RR O Rear Keyboard Mouse Ethernet 1 connector connector connector
115. ined only while the diagnostic programs are active When you exit from the diagnostic programs the test log is cleared Save the test log to a file on a diskette or to the hard disk if you want to refer to it later 6 When you have completed the diagnostics procedure remove the diagnostic diskette from the diskette drive before restarting the server If the hardware passes the Enhanced Diagnostics but the problem persists during normal server operations a software error might be the cause If you suspect a software problem refer to the information that comes with the software package Diagnostic error message tables Error charts For descriptions of the error messages that might appear when you run the diagnostic programs see Diagnostic error codes on page 58 Note Depending on the configuration some of the error messages might not appear when you run the diagnostic programs You can use the error charts to find solutions to problems that have definite symptoms see Error symptoms on page 62 Small computer system interface SCSI messages some models If the server has an Ultra320 SCSI adapter and you receive a SCSI error message see SCSI error codes on page 72 Note If the server does not have a SCSI hard disk drive ignore any message that indicates that the BIOS code is not installed 22 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Error LEDs The
116. ing statement RAR RE SE O Chinese Class A warning statement A Japanese Voluntary Control Council for Interference VCCI statement VCCI ci Notices 125 Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed a
117. is LED is lit and the server is connected to an ac power source A problem is indicated if the LED is not lit when connected to ac power 2 System board System fan 2 1 Fan2 2 System board System fan 1 1 Fan 1 2 System board Microprocessor Microprocessor 2 System board Chapter 6 Symptom to FRU index 61 Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom charts go to Starting the diagnostic programs and viewing the test log on page 21 to test the server If you have just added new software or a new option and the server is not working use the following procedures before using the error symptom charts Remove the software or device that you just added Run the diagnostic tests to determine whether the server is running correctly Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat the component and replace it if necessary The most likely cause of the symptom is listed first Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician CD ROM drive problems
118. is first in the startup sequence If more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID program cannot view all installed drives or the operating system cannot be installed Make sure that there are no duplicate SCSI IDs or IRQ assignments Make sure that the hard disk drive is connected correctly The operating system installation program continuously loops Make more space available on the hard disk The ServerGuide program will not start the operating system CD Make sure that the operating system CD is supported by the ServerGuide program See the ServerGuide Setup and Installation CD label for a list of operating system versions that support the ServerGuide program The operating system cannot be installed the option is not available Make sure that the operating system is supported on your server If the operating system is supported either there is no logical drive defined SCSI RAID systems or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete 72 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Undetermined problems Use the information in this section if the diagnostic tests did not diagnose the failure the devices list is incorrect or the server is inoperative Damaged data in CMOS
119. is http www ibm com pc intellistation You can find service information for your IBM products including supported options at http www ibm com pc support Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support 82 You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Appendix B Safety information Note The service procedures are designed to help yo
120. isted in this index 2 SCSI cable 3 SCSI backplane 4 Hard disk drive 5 ServeRAlD controller EFFE Firmware code corrupt or download jumpers are in Flash latest level BIOS and firmware for place controller then remove jumpers 2 ServeRAlD controller FFFF or other code not listed 1 Follow instructions at POST ISPR error 2 SCSI cable 3 SCSI backplane 4 Hard disk drive 5 ServeRAlD controller POST ISPR error procedures Use the ISPR error procedur list of error codes is listed at es to help you solve ServeRAID problems A complete ServeRAID error codes on page 68 Note Where the ISPR error procedures refer to a SCSI backplane see the chapter of this publication that concerns service replaceable units EF10 Default ISPR 1 No ISPR error present Chapter 6 Symptom to FRU index 69 9Zxx thru BZxx SCSI bus error caused by cables termination defective drives or similar problem 1 Isolate between SCSI subsystem and controller by disconnecting all SCSI cables from suspect card and restart Attention Do not press F5 Doing so changes the server configuration If an ISPR error is still present perform the following actions until the error is no longer present a Reseat the controller b Replace the controller Notes a SCSI channel cable details if any appear elsewhere in this publication b The adapter controller detects a configuration change Do not select Save C
121. ity using to configure the SATA controller 13 attention notices 2 battery replacement 39 bays 3 beep codes 19 symptoms 53 C caution statements 2 CD eject button 7 CD ROM drive specification 3 CD ROM drive problems 62 CD ROM drive activity LED 7 chart troubleshooting 22 checkout general 17 checkout procedure 18 Class A electronic emission notice 124 Configuration Setup Utility program 11 configuring hardware 11 connectors 8 controller SCSI configuring 14 Serial ATA configuring 12 13 using the SCSISelect Utility to configure 13 cover installing 41 removing 32 D danger statements 2 device drivers 6 diagnostic error codes 58 error message tables 22 error messages 20 programs 20 21 programs and error messages 20 test log 21 test log viewing 21 22 text messages 20 O Copyright IBM Corp 2004 diagnostic continued tools 19 DIMMs connector locations 38 diskette drive specifications 3 diskette drive activity LED 7 diskette eject button 7 display problems 64 drives 3 4 E electrical input 3 electronic emission Class A notice 124 enabling the SCSI HostRAID feature 14 the Serial ATA HostRAID feature 13 environment 3 error messages diagnostic 20 22 small computer systems interface SCSI 22 error symptoms 62 errors diagnostic code format 20 POST ISPR 69 POST codes 55 SCSI 72 ServeRAID 68 service processor 68 Ethernet 4 speed indicator 8 transmit receive activity 8 E
122. l cables Remove the cover see Removing the cover on page 32 3 Follow the cabling instructions if any that come with the adapter Route the adapter cables before you install the adapter 4 Follow the instructions that come with the adapter to set jumpers or switches if any 5 Loosen the captive screw on the rear of the server and remove the riser card assembly Place the riser card assembly on a flat static protective surface Chapter 4 Installing options 33 cover slot 1 El F iser car Expansion slot assembly Ao Captive screw 6 Remove the expansion slot cover Attention PCI expansion slot covers must be installed on all vacant slots This maintains the electronic emissions characteristics of the server and ensures proper cooling of server components 7 Touch the static protective package containing the adapter to any unpainted metal surface on the server Then remove the adapter from the static protective package Avoid touching the components and gold edge connectors on the adapter 8 Place the adapter component side up on a flat static protective surface and set any jumpers or switches as described by the adapter manufacturer if necessary Attention When you install an adapter make sure that it is completely and correctly seated in the PCI expansion slot before you turn on the server Incomplete insertion might cause damage to the system board or the adapter 9 To install the adapter in the
123. l find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system is turned on Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD or in the IntelliStation Hardware Maintenance Manual at the IBM Support Web site Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come
124. l inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Edition notice O Copyright International Business Machines Corporation 2004 All rights reserved U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp O Copyright IBM Corp 2004 121 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory ServeRAlD Active PCI ServerGuide Active PCI X ServerProven Alert on LAN TechConnect BladeCenter ThinkPad C2T Interconnect Tivoli Chipkill Tivoli Enterprise EtherJet Update Connector FlashCopy Wake on LAN IBM XA 32 IBM logo XA 64 IntelliStation X Architecture Predictive Failure Analysis Net
125. listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Power problems Symptom FRU action The server does not turn on 1 Make sure that The power cables are properly connected to the server The electrical outlet functions properly The type of memory installed is correct If you just installed an option remove it and restart the server If the server now turns on you might have installed more options than the power supply supports 2 If LEDs for microprocessors or VRMs are on verify that a AVRM is installed if a second microprocessor is present b All microprocessors have the same speed 3 See Undetermined problems on page 73 66 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Power problems Symptom FRU action The server does not turn off 1 Verify whether you are using an ACPI or non ACPI operating system If you are using a non ACPI operating system a Press Ctrl Alt Delete b Turn off the system by holding the power control button for 4 seconds c l
126. ll or reseat the memory modules No memory installed 2 DIMMs 3 System board No beep symptoms Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician No beep symptom FRU action No beep during POST System board POST error codes In the following error codes x can be any number or letter Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action 062 Three consecutive startup failures the default configuration 1 Run the Configuration Setup Utility program ce 2 Battery 3 System board 4 Microprocessor 101 102 System board System and processor error 106 System board System and processor error a i dari 1 Run diagnostics Adapter read only memory error 2 Adapter Di j ock 1 Battery Real time clock error 3 System beat 161 Real time clock battery error Run the Configuration Setup Utility program Battery 3 System board D Chapter 6 Symptom to FRU index 55 Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836
127. m FRU action Suspected software problem 1 To determine if problems are caused by the software verify that The server has the minimum memory needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory you might have a memory address conflict The software is designed to operate on the server Other software works on the server e The software that you are using works on another system If you received any error messages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem If you have verified these items and the problem remains contact your place of purchase Chapter 6 Symptom to FRU index 67 Service processor error codes When viewed from POST service processor baseboard management controller error codes will appear in hexadecimal form generally beginning with A2 A3 A4 A5 A6 A7 AD AE or E1 unless a Remote Supervisor Adapter is installed However when viewed from the System Error Log the messages will appear as text To determine a possible error condition for the service processor see the System Error log see Starting the diagnostic programs and viewing the test log on page 21 ServeRAID error codes In the following error codes x can be any number or letter Note
128. memory or damaged BIOS code can cause undetermined problems To reset the CMOS data use the CMOS recovery jumper to override the power on password and clear the CMOS memory doe ETR elos of forgotien password clearing CMOS memory on page 25 If you suspect that the BIOS code is damaged see Updating BIOS code on page 23 Check the LEDs on all the power supplies If the LEDs indicate the power supplies are working correctly complete the following steps 1 Turn off the server 2 Make sure that the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure turn on the server and reconfigure each time Any external devices Surge suppressor device on the server Modem printer mouse or non IBM devices Each adapter Drives Memory modules minimum requirement two 512 MB DIMMs Note Minimum operating requirements are a Power supply b System board c One microprocessor d Memory with a minimum of two 512 MB DIMMs 4 Tum on the server If the problem remains suspect the following FRUs in the order listed Power supply System board Notes 1 If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem suspect the system board 2 lf you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system Chapte
129. ment is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation 2 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Features and specifications The following information is a summary of the features and specifications of the xSeries 306 server Depending on your server model some features might not be available or some specifications might not apply Table 1 Features and specifications Microprocessor One Intel Pentium 4 1024 KB minimum Level 2 cache and MMX MMX2 technology Note Use the Configuration Setup Utility program to determine the type and speed of the microprocessor in your server Memory e Minimum 512 MB Maximum 4 GB Type PC2700 3200 266 MHz ECC SDRAM registered DIMMs only Slots Four dual inline Drives Diskette 1 44 MB CD ROM IDE Expansion bays e Two 3 5 inch slim high bays for hard disk drives Expansion slots Two 66 MHz 64 bit PCI X slots one low profile half length one full height three quarter length Video controller ATI Radeon 7000M IGP video on system board Compatible with SVGA and VGA 16 MB DDR SDRAM video memory Power supply 300 watt 110 or 220 V ac auto sensing Size Height 43 mm 1 75 inches 1 U Depth 508 mm 20 inches Width 430 mm 16 69 inches Maximum weight 12 7 kg 28 Ib
130. mptoms on page 62 YES Run the diagnostic programs see Starting the diagnostic programs and viewing the test log on page 21 al receive an error see Chapter 6 Symptom to FRU index on page 53 If the diagnostics were completed successfully and you still suspect a problem see Undetermined problems on page 73 If the server does not turn on see Error symptoms on page 62 No A amp 18 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Diagnostic tools overview The following tools are available to help you diagnose and solve hardware related problems POST beep codes and error messages The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See Power on self test for more information Diagnostic programs The diagnostic programs are stored on the IBM Enhanced Diagnostics CD These programs are the primary method of testing the major components of the server See Diagnostic programs and error messages on page 20 for more information Error charts These charis list problem symptoms and steps to correct the problem See Error charts on page 22 for more information Symptom to FRU index This index lists problem symptoms and steps to correct each problem See Chapter 6 Symptom to FRU index on page 53 for more information Power on self t
131. n assembly Note Read Read Read 1 Turn off the server and disconnect all power cords and external cables then remove the server cover Geel Remo he cover on pace 3 2 Determine which fan to replace by checking the LED at each fan a lit LED indicates the fan to replace Note a When the fans 2 and 3 error LED is lit it indicates fan 2 or fan 3 has failed or is operating too slowly Replace both fans if the LED is lit b When the Fans 4 and 5 error LED is lit it indicates fan 4 or fan 5 has failed or is operating too slowly Replace both fans if the LED is lit C 5o more information about the LEDs see System board LEDs on page 3 Disconnect the fan cable from the system board 4 Lift the fan out of the server noting its orientation in the server To install a fan orient the fan so that the airflow arrow on the side of the fan is facing or pointing toward the rear of the server then insert the fan in the fan cage Connect the fan cable to the system board Chapter 5 Service replaceable units 51 Removing and replacing the air baffle 52 Air baffle Complete the following steps to remove the air baffle Note Read Installation guidelines on page 27 e Read Appendix B Safety information on page 83 Read Handling static sensitive devices on page 27 1 Turn off the server and disconnect all power cords and external cables then remove the server cover s
132. nachfolgend aufgefuhrten Punkte beachten Laserstrahlung bei ge ffneter T r Niemals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden Hinweis 4 ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Appendix B Safety information 105 106 Hinweis 5 ANA Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden AA 2 m 10 Hinweis 10 ACHTUNG Keine Gegenst nde die mehr als 82 kg wiegen auf Rack Einheiten ablegen Hinweis 20 Um Verletzungen zu vermeiden entfernen Sie vor dem Anheben der Einheit zur Verringerung des Gewichts alle Blades Hinweis 21 AMA Wenn das Blade an eine Stromquelle angeschlossen ist besteht die Gefahr eines Stromschlags Bringen Sie die Abdeckung der Blades immer an bevor Sie sie installieren xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Importante Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero Questo numero viene utilizzato pe
133. nd CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and regions 02K0546 China 13F9940 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 13F9979 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Comoros Congo Democratic Republic of Congo Republic of Cote D lvoire Ivory Coast Croatia Republic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana
134. nector 44 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Chapter 5 Service replaceable units This chapter describes the removal of server components Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM products See the parts listing in Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Removing and replacing a microprocessor Microprocessor Microprocessor release lever Complete the following steps to remove a microprocessor Note e Read Handling static sensitive devices on page 27 Read Appendix B Safety information on page 83 1 Turn off the server and disconnect all power cords and external cables then remove the server cover see Removing the cover on page 32 2 Remove the air baffle see Removing and replacing the air baffle on page 52 3 Remove the heat sink a Loosen the screw on each of the two leaf springs on the retention module Note Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor Pivot the leaf spring enclosure outward Gently twist the heat sink until you break the thermal bond and pull the heat sink away from the retention mod
135. ng a SCSI hard disk drive Installing a memory module Replacing a fan assembly Replacing the battery Completing the installation Installing the cover Connecting the cables 8 Updating the server configuration Input output ports and connectors Auxiliary device connector Ethernet connectors Keyboard connector Serial connector Universal Serial Bus connectors Video connector Chapter 5 Service replaceable units Removing and replacing a microprocessor Removing and replacing the retention module Removing and replacing the system board Removing and replacing the switch LED USB card Removing and replacing a power supply Removing and replacing the PCI riser card Removing and replacing the fans Removing and replacing the air baffle Chapter 6 POE FRU index Beep symptoms sn No beep symptoms POST error codes Diagnostic error codes System board LED errors Error symptoms 3 Service processor error codes i ServeRAID error codes POST ISPR error mies SCSI error codes ServerGuide problems Undetermined problems Problem determination tips Chapter 7 Parts xSeries 306 ne 1878 8489 and 8836 Server Keyboard CRUs Power cords Appendix A Getting help and technical assistance Before you call Se Ro ig Si ow xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Using the documentation Getting help and information from the World Wide
136. nstalled update the BIOS to the latest level and run the diagnostic program again DIMM System board 289 DIMM disabled by POST or user Run the Configuration Setup Utility program if the DIMM was disabled by the user 2 Disabled DIMM if not disabled by user 3 System board i oa aih 1 Keyboard Keyboard or keyboard controller error 2 System board 303 System board Keyboard controller error 602 1 Diskette Invalid diskette boot record 2 Diskette drive 3 Cable 4 System board 56 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action 604 1 Run the Configuration Setup Utility program Diskette drive error 2 Diskette drive 3 Cable 4 System board 662 Run the Configuration Setup Utility program and diagnostics Diskette drive configuration error Diskette drive Drive cable PONS System board 962 te 1 Disconnect the external cable on the parallel port Parallel pon error 2 Run the Configuration Setup Utility program 3 System board 1162 1 Run the Configuration Setup Utility program and ensure that the Serial port configuration conflicts IRQ and I O por
137. nta o Sempre substitua a cobertura da l mina antes de efetuar a instala o Appendix B Safety information 93 ha i Server Library en AA ER ER AN 1 FERA 1 IRE a e o ES BRE E BP RO BEA ER SEITE RARE EN 1 1 2 2 3 3 4 94 xSeries 306 Type 1878 8489 and 8836 Hardware Mai
138. ntenance Manual and Troubleshooting Guide W 3 N i DE SARI IBM 33F8354 e dad eo A O A AEDES BASSE NEM SARER MERRE een 100 212F W oF nn CD ROM DVD EEN TE ell ER at 3 gt 3A 3B Appendix B Safety information 95 4 A 218 kg 37 BI gt 32 kg 70 5 HF gt 55 kg 121 2 8 5 A
139. nzione a quanto segue Non rimuovere i coperchi L apertura dei coperchi di prodotti laser pu determinare l esposizione a radiazioni laser pericolose All interno delle unit non vi sono parti su cui effettuare l assistenza tecnica e Lutilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose A PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Avviso 5 ALA Il pulsante del controllo dell alimentazione situato sull unit e l interruttore di alimentazione posto sull alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 2 1 108 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Avviso 10 ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unit montate in rack Avviso 20 A Per evitare incidenti prima di sollevare l unit rimuovere
140. o l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unit collegate Per collegare Per scollegare 1 SPEGNERE tutti i dispositivi 1 SPEGNERE tutti i dispositivi 2 Collegare prima tutti i cavi alle unit 2 Rimuovere prima i cavi di alimentazione 3 Collegare i cavi di segnale ai connettori dalle prese elettriche 4 Collegare i cavi di alimentazione alle 3 Rimuovere i cavi di segnale dai connettori prese elettriche 4 Rimuovere tutti i cavi dalle unit 5 ACCENDERE le unit Appendix B Safety information 107 Avviso 2 Divo Quando si sostituisce la batteria al litio utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore Se il sistema di cui si dispone provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pu esplodere se utilizzata maneggiata o smaltita impropriamente Evitare di Gettarla o immergerla in acqua e Riscaldarla ad una temperatura superiore ai 100 C e Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 A ATTENZIONE Quando si installano prodotti laser come ad esempio le unita DVD CD ROM a fibre ottiche o trasmettitori prestare atte
141. ocumentation These updates are available from the IBM Web site Complete the following steps to check for updated documentation and technical updates 1 Go otpz wwwwbmeomeuppor In the Learn section click Online publications On the Online publications page in the Brand field select Servers In the Family field select xSeries 306 Click Continue qa ron Notices and statements used in this book The caution and danger statements that appear in this document are also in the multilingual Safety Information document which is on the IBM xSeries Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document Notes These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger state
142. on capabilities were key considerations in the design of your server These design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future Your server comes with a limited warranty For more information about the terms of your warranty see the warranty appendix in the Installation Guide Your server contains IBM Enterprise X Architecture technologies which help increase performance and reliability For more information see What the xSeries 306 server offers on page 4 and Reliability availability and serviceability features on page 5 You can obtain up to date information about your server and other IBM server products at http www ibm com eserver xseries For service or assistance information see Appendix A Getting help and technical assistance on page 81 Related publications This Hardware Maintenance Manual and Troubleshooting Guide is provided in PDF on the IBM xSeries Documentation CD It contains information to help you solve the problem yourself or to provide useful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 306 Type 1878 8489 and 8836 documentation comes with your server e Installation Guide This printed document contains instructions for setting up the xSeries 306 server and basic instructions for
143. r confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione Ad esempio se un avviso di attenzione inizia con il numero 1 la relativa versione tradotta presente in questa sezione con la stessa numerazione Prima di eseguire una qualsiasi istruzione accertarsi di leggere tutti gli avvisi di attenzione e di pericolo Avviso 1 AA La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare il pericolo di scosse elettriche Non collegare o scollegare i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza Quando possibile collegare o scollegare i cavi di segnale con una sola mano e Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa Scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e i modem prima di aprire i coperchi delle unit se non diversamente indicato nelle procedure di installazione e configurazione Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuan
144. r 6 Symptom to FRU index 73 Problem determination tips Because of the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions Machine type and model Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What message appears in the diagnostics log What when where single or multiple servers Is the failure repeatable Has this configuration ever worked If it has been working what changes were made before it failed ls this the original reported failure Diagnostics version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling Have the same software versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files Comparing the configuration and software setup between working and non wo
145. r log indicates a damaged field replaceable unit FRU replace the FRU and run the diagnostic programs to confirm that the problem has been solved b If the system error log does not indicate a damaged FRU see Error symptoms on page 62 and Undetermined problems on page 73 If the operating system is not running complete the following steps 1 Check the system board for error LEDs see Error LEDS on page 23 2 If the xSeries 306 has an optional Remote Supervisor Adapter II check the service processor system error logs a If the system error log indicates a damaged field replaceable unit FRU replace the FRU and run the diagnostic programs to confirm that the problem has been solved b If the error log does not indicate a damaged FRU check the operating system event logs if these logs do not specify a particular error go to step Turn off the server and all external devices Check all cables and power cords Set all display controls to the middle position Turn on all external devices Turn on the server Watch the screen and the serial port for POST errors and record any POST error messages that are displayed on the screen If an error is displayed look up the first error see POST error codes on page 55 Run the diagnostic programs see Starting the diagnostic programs and viewing the test log on page 21 Ok DID THE DIAGNOSTIC PROGRAMS START NO Find the failure symptom in Error sy
146. r to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground Appendix B Safety information 85 b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn Remove the cover Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage Check for worn frayed or pinched cables Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the server the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with o
147. rking servers will often lead to problem resolution 74 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 This parts listing supports the xSeries 306 Type 1878 8489 and 8836 To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 1878 8489 or 8836 and click Search 3 Under Document type select Parts information and click Go Copyright IBM Corp 2004 75 Server Index 76 0 0 A ND co W N ODO o Note Field replaceable units FRUs must be serviced only by qualified field service technicians Customer replaceable units CRUs can be replaced by the customer Server xSeries 306 Type 1878 8489 and 8836 Top cover all models PCI X riser card all models Power supply 300 watt all models Memory 512 PC 2700 ECC all models Memory 512 PC 3200 ECC models 31x 35x 41x 45x 99x Memory 256 PC 3200 ECC option all models Memory 1 GB PC 3200 ECC option all models Memory 1 GB PC 2700 ECC option all models System board all models Diskette drive 12 7 black primary all models Diskette drive 12 7 black alternate all models LED board all models Front b
148. s for approximately 1 000 000 000 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or
149. s on the corners of the retention module and lift the retention module out of the server To install a retention module reverse the previous steps Removing and replacing the system board Important When replacing the system board you must Either update the firmware to the latest level or restore the pre existing firmware that the customer provides on a diskette or CD Update the UUID see Updating the UUID on page 26 e Update the DMI SMBIOS see Updating the DMI SMBIOS data on page 26 46 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide System board 4 screws Retention module 4 screws System board 5 screws Complete the following steps to remove the system board Note e Read Installation guidelines on page 27 Read Appendix B Safety information on page 88 Read Handling static sensitive devices on page 27 1 Turn off the server and disconnect all power cords and external cables then remove the server cover see Removing the cover on page 32 2 Remove the air baffle see Removing and replacing the air baffle on page 52 3 Remove all adapters and place them on a static protective surface for reinstallation see Installing an adapter on page 32 4 Remove all DIMMs and place them on a static protective surface for reinstallation see Installing a memory module on page 37 5 Disconnect
150. se Korean Spanish Important All caution and danger statements in this IBM documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section For example if a caution statement begins with a number 1 translations for that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Statement 1 ANA Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Conne
151. si o prejudicial radia o de laser Nenhuma pe a localizada no interior do dispositivo pode ser consertada e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o A Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o seguinte Radiac o de laser quando aberto N o olhe diretamente para o raio a olho nu ou com instrumentos ticos e evite exposi o direta ao raio xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Instru o 4 CUIDADO Ao levantar a m quina fa a o com seguran a Instruc o 5 ALA Os bot es Liga Desliga localizados no dispositivo e na fonte de alimenta o n o desligam a corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimentac o estejam desconectados da fonte de energia el trica 20 sp 10 Instru o 10 CUIDADO N o coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack Instruc o 20 A Para prevenir acidentes antes de erguer a unidade remova todas as laminas para reduzir o peso Instruc o 21 ALA A energia uma amea a quando a l mina estiver conectada fonte de alime
152. ss 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 CAUTION Use safe practices when lifting 88 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Statement 5 Sada The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 20 1 09 Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 Ibs on top of rack mounted devices Statement 20 AN To avoid personal injury before lifting the unit remove all the blades to reduce the weight Appendix B Safety information 89 Statement 21 Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server 90 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Importante Todas as instru es de cuidado e perigo da IBM documentation come am com um n mero Este n mero utilizado para fazer refer ncia cruzada de uma instru o de cuidado ou perigo no idioma
153. t Done to exit 10 Restart the server ol o ON Viewing the configuration Complete the following steps to view information about the Serial ATA controller 1 Start the Array Configuration Utility 2 From the Array Configuration Utility window select Manage Arrays 3 Select an array and press Enter 4 Press Esc to exit the program Using the SCSISelect Utility program for SCSI HostRAID Use the SCSISelect Utility to add RAID levels O and 1 functionality to the SCSI controller SCSI models only This utility is part of the BIOS code in your server The SCSI RAID feature comes disabled by default You must enable the SCSI RAID feature and install the device drivers before you can use it SCSI RAID configuration utilities device drivers and information are available on the Chapter 2 Configuring the xSeries 306 server 13 ServeRAID 7e Adaptec HostRAID Support CD If this CD did not come with your server you can download the ServeRAID 7e Adaptec HostRAID Support CD from the IBM Web site at http www ibm com pc support Enabling the SCSI HostRAID feature Complete the following steps to enable the SCSI HostRAID feature 1 Tum on the server and watch the monitor screen 2 When the message Press lt CTRL gt lt A gt for SCSISelect Utility appears press Ctrl A If you have set a supervisor password you are prompted to type the password 3 Use the arrow keys to select the channel for which you want to chan
154. t assignments needed by the serial port are available 2 If all interrupts are being used by adapters remove an adapter or force other adapters to share an interrupt 1762 Hard disk configuration error Hard disk drive Hard disk drive cables Run the Configuration Setup Utility program SCSI backplane System board OI D os 1800 1 Run the Configuration Setup Utility program No more hardware interrupts available for PCI adapter 2 Remove the adapter 1801 1 Run the Configuration Setup Utility program No more hardware interrupts available for PCI adapter 2 Remove the adapter 3 Disable the adapter BIOS and run the Configuration Setup Utility System board program 1962 1 Verify that a startable operating system is installed Drive does not contain a valid boot gt 2 Run diagnostics sector 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 5962 1 Run the Configuration Setup Utility program IDE CD ROM drive configuration error 2 CD ROM drive 3 CD ROM power cable 4 IDE cable 5 6 Battery 8603 Pointing device error Pointing device 2 System board Chapter 6 Symptom to FRU index 57 Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service tec
155. tall download jumpers flash latest level BIOS code and firmware for controller then remove jumpers 2 ServeRAlD controller 6xxx Cache DRAM error ServeRAID 4H only Reseat daughter card 2 Install download jumpers flash latest level BIOS code and firmware for controller then remove jumpers 3 ServeRAlD controller 68 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note See Chapter 7 Parts listing xSeries 306 Type 1878 8489 and 8836 on page 75 to determine which components are replaceable by the customer and which components must be replaced by a field service technician Error code symptom FRU action 7xxx thru 8xxx Host local PCI bus interface error 1 Flash latest level of BIOS code and firmware for controller 2 If ServeRAID 4x controller replace controller 3 If ServeRAID 5i controller integrated RAID controller on the server 9003 1 Flash latest level of BIOS code and firmware for controller 2 Confirm that this controller is a supported option for this system 3 ServeRAlD controller 4 Integrated RAID controller on the server 9xxx thru BZxx SCSI bus error caused by cables 1 Follow indications at POST ISPR error termination defective drives etc Z refers to the specific procedures Follow those instructions before channel or channels that cause the error continuing with the next steps l
156. ted Ethernet controllers The optional Remote Supervisor Adapter Il can be installed only in PCI X slot 2 You can install an optional RAID controller in your server to control the internal hard disk drives for example to enable you to configure the internal hard disk 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide drives into disk arrays See your RAID controller option documentation for complete instructions on installing a RAID controller in your server and for additional information on RAID controllers The optional ServeRAID 7t SATA controller can be installed only in PCI X slot 1 The low profile bracket that comes with the controller is required to install the controller The optional ServeRAID 6i controller can be installed only in PCI X slot 1 The low profile bracket that comes with the controller is required to install the controller No rerouting of the internal SCSI cable SCSI models only is required if you are installing the ServeRAID 6i controller The ServeRAID 6i controller uses the SCSI connector SCSI models only for output Complete the following steps to install an adapter PCI X slots Riser card A assembly Adapter support bracket Adapter PCI X riser card connector 1 Read the safety information beginning on page 83 and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the power cord and all externa
157. ter run one test at a time Do not run any suite of tests such as quick or normal tests because this could enable the hard disk drive diagnostic tests 2 If more than one error code is displayed correct the first error The other error codes might not occur the next time you run the diagnostic programs 3 If the server is suspended and a POST error code is displayed see POST error codes on page 55 4 If the server is suspended and no error message is displayed see Error symptoms on page 62 and Undetermined problems on page 73 5 information about power supply problems see Power checkout on page 26 6 For intermittent problems check the error log see Diagnostic programs and error messages on page 20 17 Note The system error log is available on the xSeries 306 only when the server has an optional Remote Supervisor Adapter II Complete the following steps to perform the checkout procedure CAY IS THE SERVER PART OF A CLUSTER YES Schedule maintenance for the server Shut down all servers related to the cluster Run the storage test NO Go to step ERA IF THE SERVER IS NOT PART OF A CLUSTER If the operating system is running complete the following steps 1 Check the system board for error LEDs see Error LEDs on page 23 2 If the xSeries 306 has an optional Remote Supervisor Adapter II check the service processor system error logs a If the system erro
158. ther people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the AC plug on AC operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician 86 xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Japane
159. thernet speed 1 Gbps LED 8 Ethernet transmit receive activity LED 8 expansion enclosure problems 62 expansion bays 3 expansion slots 3 F fan replacing 38 FCC Class A notice 124 feature SATA HostRAID enabling 13 features 3 RAS 5 H hard disk drive activity LED 7 IDE 35 installing 35 SCSI 35 129 hard disk drive continued Serial ATA 35 hardware problems 19 heat output 3 HostRAID feature using to configure the integrated SATA controller 13 HostRAID feature for SCSI enabling 14 using to configure the SCSI controller 14 humidity 3 IBM Director 4 5 important notices 2 installation order memory modules 37 installing adapters 33 battery 39 cover 41 hard disk drive 35 integrated functions 3 integrated Serial ATA controller configuring 13 intermittent problems 63 internal connectors 29 J jumpers 29 K keyboard problems 63 L LEDs 7 8 system locator 7 local area network LAN 4 M memory 3 4 problems 64 memory module order of installation 37 messages diagnostic error 20 22 diagnostic text 20 small computer systems interface SCSI error 22 microprocessor 3 problems 64 monitor problems 64 mouse problems 63 N no beep symptoms 55 noise emissions 3 notes 2 notes important 122 notices electronic emission 124 FCC Class A 124 notices and statements 2 O online publications 2 option problems 66 order of installation memory modules 37 P pointing device problems 63
160. tion was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technica
161. tored in the xSeries 306 server the availability of the server when you need it and the ease with which you can diagnose and repair problems IBM Director The xSeries 306 server has the following RAS features AIC 7901 built in self test BIST Advanced Configuration and Power Interface ACPI Advanced Desktop Management Interface DMI features Automatic error retry or recovery Automatic restart after power failure Auto restart initial program load IPL power supply Boot block recovery Built in menu driven configuration and setup programs Cooling fans with speed sensing capability Customer upgradeable basic input output system BIOS code ECC memory Error codes and messages Failover Ethernet support Menu driven diagnostic programs on CD Microprocessor serial number access Monitoring support for temperature voltage and fan speed Parity checking on the SCSI bus and PCI bus Power on self test POST Read only memory ROM checksums SDRAM with serial presence detect SPD Server management Standby voltage for system management features and monitoring System error log with an optional Remote Supervisor Adapter installed Vital product data VPD includes information stored in nonvolatile memory for easier remote viewing Wake on LAN and Alert Standard Format ASF With IBM Director a network administrator can View the hardware configuration of remote systems in detail Monitor the usage and performance of crit
162. u isolate problems They are written with the assumption that you have model specific training on all computers or that you are familiar with the computers functions terminology and service information provided in this manual The following section contains the safety information that you need to be familiar with before servicing an IBM computer General safety Follow these rules to ensure general safety O Copyright IBM Corp 2004 Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose
163. uas tampas Para Conectar Para Desconectar 1 DESLIGUE Tudo 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos 2 Primeiramente remova os cabos de aos dispositivos alimentac o das tomadas 3 Conecte os cabos de sinal aos 3 Remova os cabos de sinal dos conectores conectores 4 Conecte os cabos de alimenta o s 4 Remova todos os cabos dos dispositivos tomadas 5 LIGUE os dispositivos Appendix B Safety information 91 92 Instruc o 2 A Ao substituir a bateria de l tio utilize apenas uma bateria IBM N mero de Pe a 33F8354 ou uma bateria de tipo equivalente recomendada pelo fabricante Se o seu sistema possui um m dulo com uma bateria de l tio substitua o apenas pelo mesmo tipo de m dulo do mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada e descartada de maneira correta N o Jogue ou coloque na gua Aque a a mais de 100 C 212 F Conserte nem desmonte Para descartar a bateria entre em contato com a rea de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informa es sobre como enviar a bateria pelo correio para a IBM Instru o 3 Wa Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte N o remova as tampas A remo o das tampas de um produto a laser pode resultar em expo
164. ule and the microprocessor Important Be careful when handling the thermal bond material on the processor If the thermal bond material on the processor will be reused do not contaminate it If replacement thermal bond material is provided with the replacement part be sure to remove all traces of existing thermal bond material from the processor before applying the new thermal bond material 4 Open the release lever of the microprocessor socket 5 Pull the microprocessor out of the socket To install a microprocessor reverse the previous steps O Copyright IBM Corp 2004 45 Removing and replacing the retention module Retention module Complete the following steps to remove the retention module Note Read Read Read 1 Turn off the server and disconnect all power cords and external cables then remove the server cover see Priemoving Ihe cover on paga 64 2 Remove the air baffle see Removing and replacing the air baffle on page 52 3 Remove the heat sink a Loosen the screw on each of the two leaf springs on the retention module Note Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor b Pivot the leaf spring enclosure outward c Gently twist the heat sink until you break the thermal bond and pull the heat sink away from the retention module and the microprocessor 4 Loosen the four screw
165. without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on your server cover or on a metal surface Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static electricity Major components of the xSeries 306 Type 1878 8489 and 8836 The following illustration shows the major components in the server Captive screw Riser card assembly Heat sink CD ROM drive SCSI hard disk xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide System board internal connectors The following illustration shows the internal connectors on the system board EN gt SCSI LED connector TL E Operator information ET panel connector Remote Supervisor Adapter connector Fan 1 Power connector connector a El Microprocessor Wake on LAN o power cable connector un 8 Diskette drive E signal connector USB operator E E Microprocessor panel connector a socket Primary IDE O Fan 3 connector dii j Fan 4 connector SATA connectors Fan 2 connector System board switches and jumpers The
166. word Select Devices and I O Ports Scroll down and select SATA RAID Enable Select Enabled 6 Press Esc then select Yes to save your changes Using the Serial ATA HostRAID feature The instructions in this section are for using the Array Configuration Utility program to access and perform an initial RAID level 1 configuration If you install a different type of RAID adapter in your server use the configuration method described in the instructions that come with that adapter to view or change settings for the attached devices See the documentation on the ServeRAID 7e Adaptec HostRAID Support CD for additional information about using the Array Configuration Utility program to create configure and manage arrays Configuring the controller Complete the following steps to use the Array Configuration Utility program to configure a RAID level 1 array on your server 1 Turn on the server and watch the monitor screen 2 When the message Press lt CTRL gt lt lt A gt for Adaptec RAID Configuration Utility appears press Ctrl A 3 Select Array Configuration Utility ACU Select Create Array From the list of ready drives select the two drives that you want to group into the array Select RAID 1 when asked to select the RAID level optional Type an identifier for the array Select Quick Int when asked for the array build method Follow the instructions on the screen to complete the configuration and selec
167. xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide xSeries 306 Type 1878 8489 and 8836 Hardware Maintenance Manual and Troubleshooting Guide Note The most recent version of this document is available at http www ibm com pc support Sixth Edition March 2005 O Copyright International Business Machines Corporation 2004 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp About this manual This manual contains diagnostic information a Symptom to FRU index service information error codes error messages and configuration information for the IBM xSeries 306 Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing in to determine if the component being replaced is a customer replaceable unit CRU or a FRU The latest version of this publication is available from the IBM Web site Go to http www ibm com and click Support amp downloads In the Technical support keyword search field type 8836 or 1878 and click Go A list of publications for the xSeries 306 server is displayed Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Appendix B Safety information on page 83 L

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