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USER MANUAL - Support Technique AURES

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1. 6 MAINTENANCE 6 1 Ejector paper jam 6 2 Autocutter paper jam 6 3 Planning of cleaning operations JOE oC 6 5 Upgrade firmware 7 SPECIFICATIONS Lee 7 1 Hardware specifications 7 2 Character specifications in ESC POS emulation 7 3 Printer dimensions 7 4 Power supply dimensions cod 964GE010000350 optional 7 5 Specifications for ticket with black mark 7 6 Character sets in ESC POS emulation 6 CONSUMABLES asane kenaa agabug ea tkan ga akapang dakan 9 ACCESSORIES uu uu uuu actae a aa EEE zs 9 1 External paper roll holder 9 2 Kit for near paper end CUSTOM TABLE OF CONTENTS INDEX User manua KPM216HII 5 TABLE OF CONTENTS 10 ALIGNMENT EE 81 TF NNN 81 VEN 81 10 9 E eigene TEE 83 10A Pining A EE 85 TI TC ING AL SERVIC M 9 M 87 1 INTRODUCTION 1 INTRODUCTION 1 1 Document structure This document includes the following chapters 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device
2. JL r IF zx cO 3 cO mn E N JE N N lt C1 3 2 a M oO 2 I I IV IA 72 KPM216HII User manual CUSTOM 7 SPECIFICATIONS Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec PC858 CODE TABLE Euro symbol Spillsall 0020 0021 0022 0023 0024 0027 0028 0029 002A 002B 002C 002D 002E 002F 32 33 34 35 36 39 41 42 43 4 45 47 6 amp I 0025 0026 37 38 40 4 46 0 1 2 3 4 5 6 7 8 9 lt gt 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F 48 49 50 51 52 53 54 55 56 57 58 59 0 61 62 63 0040 0041 0042 0043 0044 0045 0046 0047 0048 0049 004A 004B 004C 004D 004E 004F 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 PIQG IRISITIU VIWI XI Y Z l 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 005A 005B 005C 005D 005E 005F 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 a b c d e f g h i j k I m nijo 0060 0061 0062 0063 0064 0065 0066 0067 0068 0069 006A 006B 006C 006D 006E 006F 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 p q ris t ulvivwixI ylz 0070 0071 0072 0073 0074 0075 0076 0077 0078 0079 007A 007B 007C 007D 007E 007F 112 113 114 115
3. Autosetting Notch parameter indicates the result of the self calibration procedure OK will appear if it has been successful NOT OK will appear if the procedure has failed After the printing of the procedure result the device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch Threshold parameter which represents the detection threshold of the notch Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see fol lowing figures of the outgoing voltage of the alignment sensor expressed as a percentage and the Notch Threshold value This graphic representation is useful to set the most suitable value to assign to the Notch Threshold parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero CUSTOM User manual KPM216HII 81 10 ALIGNMENT The following figure shows an example of paper with the non thermal paper printed with black marks the outgoing voltage is constant while passing the white paper between two notches and presents a peak at each black mark In this case the optimal value for the Notch Threshold parameter is placed about half of the peak NON THERMAL SIDE peak Notch Threshold The following figure shows an example of paper with the non thermal paper pr
4. Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec PC863 CODE TABLE Canadian French 66 G amp lslwl amp TT 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F 32 33 34 35 36 37 3 39 4 4 42 4 4 45 4 47 ol1l2l3la4lslel7 9 lt 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F 48 49 50 51 52 53 5 55 5 58 6 61 6 63 0040 0041 0042 0043 0044 0045 0046 0047 64 65 66 67 68 69 7 71 7 T 8 8 9 a 7 9 h m O 0068 006C 006D 006E 006F 104 108 109 110 111 x 0078 007C 007D 007E 007F 120 124 125 126 127 2 J 4 0 6 2 0069 006A 006B 105 106 107 i A S 0087 0088 0089 008A 008B 008C 008D 008E 008F 135 136 137 139 1 141 1 143 4 L 4 3 v w y z 0076 0077 0079 007A 007B 1 119 121 122 123 3 9 59 LIJIK LIMINIO 0048 0049 004A 004B 004C 004D 004E 004F 7 74 75 TT 79 PIQG IRISI IT UIV W 0050 0051 0052 0053 0054 0055 0056 0057 80 81 82 83 84 85 87 8 9 pla r si t lu 0070 0071 0072 0073 0074 0075 112 113 114 115 116 117 A 0 6 gt 6 2 2 8 X Y Z v il A 0058 0059 005A 005B 005C 005D 005E 005F 8 90 93 4 95 a b c dl e g n 0060 0061 0062 0063 0064 0065 0066 0067 96 97 98 99 100 101 1 103 ms 2 4 4 Q L M y cie zx 91 cO zx N ol 1 G u Ala 0080 0081 0082 0083 0084 0085 0086 129 130 131 132 133 1
5. 1 3 2 SHY 1 4 q S m NBSP OOFO OOF1 00F2 00F3 00F4 ooF5 oore OOF7 OOF8 ooF9 OOFA oorB OOFC OOFD OOFE OOFF 240 241 242 243 244 245 246 247 248 249 250 251 252 253 251 255 NOTE To print the Euro symbol the command sequence is 1B 74 13 D5 see Command Reference CUSTOM User manual KPM216HII 73 7 SPECIFICATIONS 74 KPM216HII User manual CUSTOM 8 CONSUMABLES 8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE 67300000000321 THERMAL PAPER ROLL weight 70g m width 210mm external 140mm d core 25mm 67300000000327 THERMAL PAPER ROLL weight 70g m width 216mm external 140mm N core 25mm CUSTOM User manual KPM216HII 75 8 CONSUMABLES 76 KPM216HII User manual CUSTOM 9 ACCESSORIES 9 ACCESSORIES The following table shows the list of available accessories for device DESCRIPTION CODE 964GE010000350 POWER SUPPLY for technical specifications see the paragraph 7 1 mm mm mm mm mm s mm m mm sa mm 974AS010000303 PAPER ROLL HOLDER see paragraph 9 1 26300000000602 KIT FOR NEAR PAPER END see paragraph 9 2 CUSTOM User manual KPM216HII 77 9 ACCESSORIES 9 1 External paper roll holder For the device is available an external paper roll holder kit cod 974AS0100
6. 4 OPERATION information required to make the device operative 5 CONFIGURATION description of the configuration parameters of the device 6 MAINTENANCE information for a correct periodic maintenance 7 SPECIFICATION technical specification for the device and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 ALIGNMENT information required for managing the paper alignment 11 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory notes used in this manual NOTE Gives important information or suggestions relative to the use of the printer ATTENTION Gives information that must be carefully followed to guard against damaging the printer DANGER Gives information that must be carefully followed to guard against operator injury or damage CUSTOM User manua KPM216HII 7 1 INTRODUCTION 2 DESCRIPTION 2 DESCRIPTION 2 1 Unpacking the device Remove the printer from its carton being careful not to damage the packing material so that it may be re used if the printer is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service 1 Cable connection for near paper end sensor Power supply cable Upper tray Paper roll 216mm Additional fixin
7. TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT copy GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure that the device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Do not insert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is
8. to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM ENGINEERING S p A declines all responsibility for accidents or damage to persons or property occurring as a re sult of tampering structural or functional modifications unsuitable or incorrect in stallations environments not in keeping with the equipment s protection degree or with the required temperature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair Work THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS C The device is in conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards e EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equipment e EN 55024 Information Technology Equipment Immu
9. 250 251 252 253 2 255 CUSTOM User manual KPM216HII 71 7 SPECIFICATIONS PC865 CODE TABLE Nordic G Char SP A i Hex 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F Dec 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 char 0 1 2 3 4 5 6 7 8 9 lt gt Hex 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F Dec 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 cer A B CID E IF IG IH JIK LIMINIO Hex 0040 0041 0042 0043 0044 0045 0046 0047 0048 0049 004A 004B 004C 004D 004E 004F Dec 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 cr P IQ IR I SI IT U PM W X Y Z AI Hex 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 005A 005B 005C 005D 005E 005F Dec 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 Char a bl ci dle f g h j k I m nijo Hex 0060 0061 0062 0063 0064 0065 0066 0067 0068 0069 006A 006B 006C 006D 006E 006F Dec 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 Chr p q ris t ulvivwixiI ylz Hex 0070 0071 0072 0073 0074 0075 0076 0077 0078 0079 007A 007B 007C 007D 007E 007F Dec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 an LE o A an a an a rN car C U a a alalg s i i A Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 129 131 132 133 134 136 137 138 140 141 142 143 Char
10. 40 41 42 43 44 45 46 47 Char 0 1 2 3 4 5 6 7 8 9 z lt gt Hex 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F Dec 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 cer UA B CID E IF CG IH JIKTL MINI O Hex 0040 0041 0042 0043 0044 0045 0046 0047 0048 0049 004A 004B 004C 004D 004E 004F Dec 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 ca P IQ IR ISI IT UL VI W X II Z Hex 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 005A 005B 005C 005D 005E 005F Dec 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 Char a bl ci dle f g h j k I m nijo Hex 0060 0061 0062 0063 0064 0065 0066 0067 0068 0069 006A 006B 006C 006D 006E 006F Dec 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 Chr p q ris t ulvivwixiI ylz Hex 0070 0071 0072 0073 0074 0075 0076 0077 0078 0079 007A 007B 007C 007D 007E 007F Dec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 ca lal a j Aj 6 E I O i AIA Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 129 131 132 133 134 136 137 138 139 140 141 142 143 Char A o U I IOO U TU Ps O Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char jN 3 Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 Dec 160 161 162 163 165 166 167 168 F
11. modes for the issuance of printed tickets The operating modes shown in the following images depend on the settings of the configuration parameters and commands sent to the printer NOTE For further information refer to Chapter 5 and to the Commands Manual PRESENT MODE Paper input Printing head Paper input Printing head Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers The printed part of ticket is collected while the device continues printing CUSTOM User manual KPM216HII 31 4 OPERATION Paper out Ticket Paper cut Ejector rollers in horizontal position presented r Paper out in vertical position oo Ticket presented Paper out Ticket in horizontal position withdrew Paper out in vertical position Ticket withdrew The user withdraw the ticket from the paper mouth 32 KPM216HIl User manual CUSTOM 4 OPERATION EJECT MODE Paper input Printing head Paper input Printing head Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers The printed part of ticket is collected while the device continues printing CUSTOM User manual KPM216HII 33 4 OPERATION Paper out Ticket Paper cut Ejector rollers in horizontal position presented Paper out in vertical position j Ticket presented When printing ends the device c
12. relative humidity from 10 Rh to 90 Rh NOTES n Respecting the regular schedule of cleaning for the device components 0 Referred to a standard CUSTOM receipt L 10cm Density 12 596 dots on 9 For external rolls diameter higher to 100mm it s recommended to use a paper pretensioning device 4 If the Short Ticket parameter is enabled see the paragraph 5 4 it s possible to reach the minimum length of 110 mm CUSTOM User manual KPM216HII 63 7 SPECIFICATIONS 7 2 Character specifications in ESC POS emulation modelli a 200 dpi Character set 3 Character density 11 cpi 15 cpi 20 cpi Number of columns 88 123 160 Chars sec 1760 2480 3200 Lines sec 20 20 20 Characters L x H mm Normal 2 25 x 3 1 625 A 1 25 x 3 modelli a 300 dpi Character set 3 Character density 16 cpi 23 cpi 30 cpi Number of columns 131 182 236 Chars sec 3799 5278 6844 Lines sec 29 29 29 Characters L x H mm Normal 1 525 X 2 373 1 102 x 2 373 0 847 x 2 373 7 3 Printer dimensions uscita carta orizzontale 216 mm PSP uscita carta verticale 208 mm Height uscita carta orizzontale 83 mm uscita carta verticale 85 mm Width 274 5 mm Weight 4800 g NOTE Dimensions referred to devices without paper roll 164 2 5 196 7 SPECIFICATIONS CUSTOM User manual KPM216HII 65 7 SPECIFICATIONS
13. y OJ U o 0O P f Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 156 157 159 Char l N 3 TELT ee 1 4 Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA OOAB OOAC OOAD OOAE OOAF Dec 162 163 165 166 167 168 169 170 172 175 li tala da 1 1 00B2 00B3 00B4 00B5 00B6 00B7 00B8 00B9 OOBA OOBB OOBC OOBD OOBE OOBF Dec 178 179 181 182 163 184 185 186 187 188 189 190 191 Char F IL JL F T Ir Hex 00C0 00C1 00C2 00C3 00C4 00C5 00C6 00C7 00C8 00C9 OOCA OOCB OOCC OOCD OOCE OOCF Dec 192 193 195 196 197 198 200 201 202 203 204 205 206 char JL IL J H T T F T r m Hex 00D0 00D1 00D2 00D3 00D4 00D5 00D6 00D7 00D8 00D9 OODA OODB OODC OODD OODE OODF Dec 208 209 211 213 214 216 217 218 220 221 222 223 Char a B o u TIDI OIOQ ep IN Hex OOEO 00E1 00E2 00E3 00E4 00E5 00E6 00E7 00E8 00E9 OOEA OOEB OOEC OOED OOEE OOEF Dec 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 Char S 7 dr n 2 m NBSP Hex ooFo oor1 oor2 ooF3 oor4 00F5 oore 00F7 00F8 ooF9 ooFA ooFB oorc ooFD OOFE OOFF Dec 240 241 242 243 244 245 246 247 248 249 250 251 252 253 251 255 QD cO cio OT MN x m O gt o E 91 ol x 91 CO N E Z Co I Char gt A Hex zx CO CH
14. 00303 supplied as an accessory The kit makes it possible to use paper rolls with larger diameter ext 180mm max The kit includes 1 Paper holder support 2 Paper roll pin 3 Paper roll 210 d 140 e SSI C i To assemble the roll holder support proceed as follows Insert the pin in the paper roll and then put the assembled roll on the support 78 KPM216HII User manual CUSTOM 9 ACCESSORIES Side without holes Place the paper roll holder behind the printer To load paper refer to the instructions indicated in par 4 3 of this manual PAPER ROLL HOLDER DIMENSIONS AND PAPER ROLL SPECIFICATIONS in mm Max 180 Max 216 NOTE For external rolls diameter higher to 100mm it s recommended to use a paper pre tensioning device CUSTOM User manual KPM216HII 79 9 ACCESSORIES 9 2 Kitfor near paper end For the device is available a kit of wirings with near paper end sensor 26300000000602 supplied as an accessory The kit includes 1 Wiring assembled with near paper end sensors board 2 Plastic spacer 3 Fixing screw 4 Shield To assemble the near paper end sensor to roll holder support proceed as follows Fix the near paper end circuit as shown using the spacer and the screw Connect the near paper end cable with the printer 80 KPM216HII usor ene a euereug 10 ALIGNMENT 10 ALIGNMENT Device is provided with a sensor for the use of alignment n
15. 116 117 118 119 120 121 122 123 124 125 126 127 an an a o an nu A rN Clul lalalalal c l l l l i i A 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 E lo l o ou DODIU l E O x f 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 N 4 90 JA l Ya Ya i 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA OOAB OOAC OOAD OOAE OOAF 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 mE a 4 HI i afafa l oli 1 SETE 00B2 00B3 00B4 00B5 00B6 00B7 00B8 00B9 00BA OOBB OOBC 00BD 00BE 00BF 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 T L P A IL JL n JL pg T A r T F Tr 00C0 00C1 00C2 00C3 00C4 00C5 00C6 00C7 00C8 00C9 OOCA OOCB OOCC OOCD OOCE OOCF 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 an E mmu a ES D E E E r 00D0 00D1 00D2 00D3 00D4 00D5 00D6 00D7 00D8 00D9 OODA OODB OODC OODD OODE OODF 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 O 6 OL O 6 JOJ pn b bj Uj UJ JU y Y OOEO 00E1 00E2 00E3 00E4 00E5 00E6 00E7 00E8 00E9 OOEA OOEB OOEC OOED OOEE OOEF 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 3 o dx
16. 156 157 158 159 OOAA OOAB OOAC OOAD OOAE OOAF 170 171 172 173 174 175 J d I 00BA 00BB 00BC OOBD OOBE OOBF 186 187 188 189 190 191 L r r 3 5 9 1 5 37 1 3 gt A n 2 4 6 2 8 005E 005F 4 95 1 5 lt 7 178 179 180 181 177 T F 1 4 T 00CO 00C1 00C2 00C3 00C4 00C5 192 193 194 195 196 197 L L T T F 00D0 00D1 00D2 00D3 00D4 00D5 208 209 210 211 212 213 a IR IT T 0 OOEO 00E1 00E2 00E3 00E4 00E5 224 225 226 227 228 229 ele 121 lt OOFO F L r 00C6 00C7 00C8 00C9 198 1 200 201 r t 00D6 00D7 00D8 00D9 214 2 216 217 00E6 00E7 00E8 00E9 230 2 232 233 ES o m Gg OOF6 OOF 7 00F8 246 24 248 249 1l 1 IT 1 r 1 00CA 00CB 00CC 00CD 00CE 00CF 2 rik a l 00DA 00DB 00DC 00DD 218 2 220 2 Q OOEA OOEB OOEC 234 2 236 OOFA 00FB OOFC 250 25 252 0 2 4 0 00DE 2 N OOEE OOEF 239 NBSP OOFE OOFF 2 255 00ED 2 2 00FD 25 06 207 l m 222 238 3 OOF 1 OOF 2 00F3 00F4 00F5 00F9 51 240 241 242 243 244 245 68 KPM216HII User manual CUSTOM 7 SPECIFICATIONS Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec PC850 CODE TABLE Multi
17. 16HII User manual CUSTOM 3 INSTALLATION 3 5 Connections The following figure shows the possible connections for device Seriale standard cable USB standard cable Power Supply cable supplied USB POWER SUPPLY ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable CUSTOM User manual KPM216HII 23 3 INSTALLATION 3 6 Pinout POWER SUPPLY Male Molex connector vertical no 39 30 0060 24 Vdc 1 24 Vdc 24 Vdc J14 GND GND 6 eno ATTENTION Respect power supply polarity Nota Power supply cable The following figure shows the connector pinout of the power supply cable for the device Female connector Molex n 39 01 2065 P SD PIN CGable color Signal 1 Red 24V not connected 24V Red 24V Power supply cable not connected GND 2 3 4 Black GND 5 6 Black GND USB INTERFACE Female USB type B connector 1 USBO VBUS in DO in out DO in out J10 GND SHIELD SHIELD 24 KPM216HII User manual CUSTOM 3 INSTALLATION RS232 SERIAL INTERFACE Female DB9 connector 1 DTR s s 2 TX During transmission takes the values 0 and 1 depending on data 3 RX During reception takes the values 0 and 1 depending on data 4 n c 5 GND DTR When 1 printer is power on 7 CTS RTS When 1 printer is ready to receive data E 2 Note Give
18. 3 INSTALLATION 3 INSTALLATION 3 1 Mounting specifications The printer is designed for the following positions WARNING Respect the mounting specifications to guar antee the right ticket emission Horizontal paper out model Horizontal 0 Vertical 90 All the positions between horizontal and vertical po sitions Z 45 horizontal paper out model 1 0 Vertical paper out model oe Horizontal 0 e Vertical 90 Se All the positions between Ken horizontal and vertical po Are _ sitions o 90 CUSTOM User manual KPM216HII 17 3 INSTALLATION 3 2 Fastening The printer is provided with three fixing holes on the bottom of device see following figure To fasten the printer on a panel use three M4 screws 220 ES GLL Its very important to consider the screws length to not damage the internal components placed near the fixing holes see following figure Fixing panel Section A A Fixing screw Printer chassis The screw length L will be calculated according to the thickness of the panel SP on which the printer is fixed as follows L lt 10mm Sp For example if panel thickness is 10mm Sp 10mm the max screw length will be 20mm 18 KPM216HII User manual CUSTOM 3 INSTALLATION 3 3 Fixi
19. 7 4 Power supply dimensions cod 964GE010000350 optional Length 198 mm Height 50 mm Width 99 mm 190 176 5 11 5 7 SPECIFICATIONS 7 5 Specifications for ticket with black mark Printer is provided with a sensor for the notch detection as described in chapter 10 The following figure shows an example of paper roll with black mark where Dmin minimum notch to notch distance min 160mm if the Short Ticket parameter is disabled min 110mm if the Short Ticket parameter is enabled 194 216 94 Notch axis Ticket axis CUSTOM User manual KPM216HII 67 7 SPECIFICATIONS 7 6 Character sets in ESC POS emulation The printer has 3 embedded fonts of varying width 11 15 20 cpi for the 200dpi models and 16 23 60 cpi for the 300dpi models Each of these fonts offers the following code tables PC437 PC850 PC860 PC863 PC865 PC858 Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec PC437 CODE TABLE Usa Standard Europe SP t 0 amp a 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002bE 002F 32 33 34 35 36 37 38 3 40 41 42 43 44 4 4 47 0 11 21 3 41 15 6 71 8
20. 9 lt 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F 48 49 50 51 52 53 54 5 56 57 58 5 60 6 6 63 QA B lci ibDiEj Fi G H l J KIL M NI O 0040 0041 0042 0043 0044 0045 0046 0047 0048 0049 004A 004B 004C 004D 004E 004F 64 65 66 67 68 69 70 7 72 73 74 7 76 7 7 79 PloaiRISI ITIUIVIWIXIYIZ 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 005A 005B 005C 005D 80 81 82 83 84 85 86 8 88 89 90 9 92 9 9 g a bl ci dle f h j k m O 0060 0061 0062 0063 0064 0065 0066 0067 0068 0069 006A 006B 006C 006D 006E 006F 96 97 98 99 100 101 102 1 104 105 106 0 108 111 2 0 1 1 1 p q ris t ulvivwixiI ylz A 0070 0071 0072 0073 0074 0075 0076 0077 0078 0079 007A 007B 007C 007D 007E 007F 112 113 114 115 116 117 118 1 120 121 122 1 124 1 1 127 l l lalal ala A 0080 0081 0082 0083 0084 0085 0086 008D 008E 008F 128 129 130 131 132 133 134 143 lelzxlelelej a 0090 0091 0092 0093 0094 0095 0096 144 145 146 147 148 149 150 N a OOAO 00A1 00A2 00A3 00AA4 00A5 00A6 160 161 162 163 164 165 166 8 l 4j 4 jd 00B2 00B3 00B5 00B6 182 9 5 0087 0088 0089 008A 008B 008C 1 136 137 138 3 140 y O 0097 0098 0099 1 152 153 5 0 O0A7 00A8 00A9 1 168 169 7 T 00B7 1 8 1 T 3 9 5 1 7 03 19 35 51 67 d 1 1 00B8 00B9 83 185 99 15 31 7 5 1 7 1 3 7 9 0 3 5 6 l 139 141 142 009A 009B 009C 009D 009E 009F 154 155
21. A8 00A9 00AA OOAB OOAC OOAD OOAE OOAF 1 167 168 169 170 171 172 173 174 175 00B2 00B3 00B4 00B5 00B6 00B7 00B8 178 179 180 181 183 184 F 1 7 3 9 1 0 1 o 3 8 5 6 111 d GE q 1 c X J 00B9 00BA 00BB 00BC 00BD OOBE 00BF 177 18 185 186 187 188 189 190 L HI IL 4 n T A Ir T Ir IT 00C0 00C1 00C2 00C3 00C4 00C5 00C6 00C7 00C8 00C9 OOCA OOCB 00CC 00CD 00CE 00CF 192 193 194 195 196 197 198 199 00 201 202 203 204 205 2 207 l D5 13 1 1 O Oo pbi bj jU Ul U y Y OOEO 00E2 00E3 00E4 00E7 00E8 00E9 OOEA OOEB OOEC 00ED OOEE OOEF 224 226 227 228 3 231 232 233 234 235 236 237 2 239 6 2 06 LI mu a I D FE E E r i oopo 00D1 oop2 ooD3 00D4 o oope 00D7 oops ooD9 oopa 00DB oopc ooDD ooDE ooDF 208 209 211 212 2 2 215 216 217 218 219 220 221 222 223 00E5 00E6 229 2 38 3 1 3 2 SHY e d i q S m NBSP ooFo oor1 00F2 oor3 ooF4 00F5 oore 00F7 00F8 00F9 ooFA 00FB oorc OOFD OOFE OOFF 240 241 242 243 244 245 24 247 248 249 250 251 252 253 251 255 O M S En O 8 4 0 6 2 8 4 0 6 2 4 0 CUSTOM User manual KPM216HII 69 7 SPECIFICATIONS PC860 CODE TABLE Portuguese D Char SP amp l Hex 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F Dec 32 33 34 35 36 37 38 39
22. E E E l jajo JU TUT f 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F 144 145 146 147 148 149 1 151 152 153 154 155 156 157 158 r x 1 2 Va A lt gt 00A9 00AA OOAB OOAC OOAD OOAE OOAF 169 170 171 172 173 174 0 3 5 I r r r nu 3 o u gt 00A0 00A1 00A2 00A3 00A4 00A5 00A6 OOA7 160 161 162 163 165 16 167 m J ITIT 713 1 00B8 00B9 00BA 00BB 00BC 00BD OOBE 00BF 8 184 185 186 187 188 189 190 9 9 3 00A8 6 168 am Ji m 00B2 00B3 00B4 00B5 00B6 00B7 178 179 180 181 1 183 IL JL T b It Ir Tr TT 00CO 00C2 00C3 00C4 00C5 00C6 00C7 00C8 00C9 OOCA 00CB 00CC 00CD 00CE 00CF 192 193 194 195 197 198 199 00 20 202 20 2 205 207 6 gt A gt I IF 1 7 3 9 i F 3 o F CIS 4l 00D0 208 N O cO 9 e m we M 8 4 0 6 2 18 4 0 0 2 2 1 3 0 206 J T I P H E 00D2 00D3 00D4 00D5 00D6 00D7 00D8 00D9 OODA OODB 00DC 00DD OODE OODF 211 213 214 215 216 217 218 219 220 221 222 223 TT o u TI DI OI QIS pie D OOEO 00E2 00E3 00E4 00E5 00E6 00E7 00E8 00E9 OOEA OOEB OOEC OOED OOEE OOEF 224 226 227 228 229 230 231 232 233 234 235 236 237 238 239 8 51 225 lt OOFO OOF 1 00F2 00F3 00F4 00F5 240 241 242 243 244 245 IV dr n 2 m NBsP 00F6 00F7 00F8 oore ooFA oorB oorc oorp OOFE oorr 24 247 24 249
23. TENTION SEN d EUREN Do not let water or other liquids get inside the device bare hands or metal objects Do not perform any operation inside the Do not insert any kind of object inside the device printer immediately after printing because the head and motor tend to become very A EN hot SN Remove the damaged paper from the ejector rollers and check the presence for paper scraps inside the printer carefully remove all scraps of paper If necessary use tweezers CUSTOM User manual KPM216HII 45 6 MAINTENANCE 3 ATTENTION ho b ATTENTION go not Sa ie near neallag ing wit Do not let water or other liguids get inside the device bare hands or metal objects Do not perform any operation inside the Do not insert any kind of object inside the device printer immediately after printing because the head and motor tend to become very re hot a Remove the damaged paper by pulling it in the direction shown in figure Insert the new paper see previous paragraphs 6 MAINTENANCE 6 2 Autocutter paper jam In case of paper jam proceed as follows BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Lift up the print head using the opening slot A located on the cover CUSTOM User manual KPM216HII 47 6 MAINTENANCE h ATTENTION Do not let water or other liquids get inside the device Do not insert any kind of object inside the device ATTENTION Do not to
24. USER MANUAL Commands manual 77200000002000 CUSTOM ENGINEERING S p A Str Berettine 2 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it 2012 CUSTOM ENGINEERING S p A Italy All rights reserved Total or partial re production of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the in formation contained in it has been carefully checked CUSTOM ENGINEERING S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub ject to continuous check and improvement CUSTOM ENGINEERING S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM ENGINEERING S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM ENGINEER ING S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE USED AS AN ILLUSTRA
25. cio OT MN x MH 2 Oo O i 00A9 o0AA ooaB ooac OOAD OOAE OOAF 169 170 171 172 174 175 164 173 z TERRE G EHEENEERE TT 1 Jl 1 Hex 00B2 00B3 00B4 00B5 00B6 00B7 00B8 00B9 OOBA 00BB 00BC 00BD OOBE OOBF Dec 178 179 180 181 182 183 184 185 18 187 188 189 190 191 3l IF zx cO 6 Char F IL JL F JL T Ir Tr Hex 00C0 00C1 00C2 00C3 00C4 00C5 00C6 00C7 00C8 00C9 OOCA 00CB 00CC 00CD 00CE 00CF Dec 192 193 195 196 197 198 200 201 202 203 204 205 206 Char JL IL L J H T T F T r Hex 00D0 00D1 00D2 00D3 00D4 00D5 00D6 00D7 00D8 00D9 OODA 00DB 00DC 00DD 00DE 00DF Dec 208 209 211 213 214 216 217 218 219 220 221 222 223 Char a B o Bu Tj O Qa Oo gmye Hex OOEO 00E1 00E2 00E3 00E4 00E5 00E6 00E7 00E8 00E9 OOEA OOEB OOEC OOED OOEE OOEF Dec 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 Char S 7 dr n 2 m NBSP Hex ooFo oor1 oor2 ooF3 oor4 00F5 oore 00F7 00F8 ooF9 ooFA ooFB oorc ooFD OOFE OOFF Dec 240 241 242 243 244 245 246 247 248 249 250 251 252 253 251 255 3 cO mn E N JE N N N MIS N OT I I IV IA 70 KPM216HII User manual CUSTOM 7 SPECIFICATIONS Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char Hex Dec Char
26. cow x File pew CAKPM216H2 PSW Begig upgrade sl Data flush status 7 I NY Upgrade status Port contig Read to start Communication port riot init Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins After a few minutes a message on the screen warns that the update is completed Upgrade DK AN Upgrade succesfully completed lt Printa new SETUP report to verify the new firmware release see chapter 5 UPDATE VIA USB INTERFACE ATTENTION Only during the firmware update the connection between PC and printer must be direct without the use of wireless HUB ATTENTION Only during the firmware update do not connect or disconnect other USB devices NOTE For communication via USB you must install on PC the printer driver available in the download area of the web site www custom biz Proceed as follows 1 2 Print the SETUP report see chapter 5 Switch OFF the printer CUSTOM 3 Connect the printer to the PC using a USB cable see paragraph 3 5 4 Switch ON the printer 5 Start the software UPGCEPRN 6 Select the update file PSW location Pegi upgrade 7 Select item USB and then select the USB device among those proposed ex KPM216H Select Printer Custom KPM216H2 CUSTOM 8 6 MAINTENANCE After a few minutes a message on the screen warns that the update is c
27. d of printing Enabled T out 20s the ticket is ejected after 20 seconds from the end of printing Enabled T out 30s the ticket is ejected after 30 seconds from the end of printing Enabled T out 40s the ticket is ejected after 40 seconds from the end of printing Enabled T out 60s the ticket is ejected after 60 seconds from the end of printing Enabled T out 2m the ticket is ejected after 2 minutesfrom the end of printing Setting of the automatic retracting function of the last printed ticket in presentation mode Disabled retract function disabled Enabled No Timeout retract function enabled and executable with the command Enabled T out 5s the ticket is retracted after 5 seconds from the end of printing Enabled T out 10s the ticket is retracted after 10 seconds from the end of printing Enabled T out 15s the ticket is retracted after 15 seconds from the end of printing Enabled T out 20s the ticket is retracted after 20 seconds from the end of printing Enabled T out 30s the ticket is retracted after 30 seconds from the end of printing Enabled T out 40s the ticket is retracted after 40 seconds from the end of printing Enabled T out 60s the ticket is retracted after 60 seconds from the end of printing Enabled T out 2m the ticket is retracted after 2 minutes from the end of printing Setting of the function of preventing the deterioration of the dot solicited frequently by special prints eg graphs or tables Di
28. e format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this T INTRODUCTION 1 1 Document structure 12 Explanatory notes used in this manual 2 DESCRIPTION vesens 2 1 Unpacking the device 2 2 Device components 2 3 Device components connectors view 24 E eeler MEE 2 5 Stathusledflashes 9 INSTALLATION re 3 1 Mounting specifications FRON E 3 3 Fixing brackets 3 4 Near paper end sensor 3 5 Connections PN o DIVE se 4 OPERATION Lupen 4 1 Adjusting paper widih 4 2 Turning on the device 4 3 Paper insertion AA Issuingticket 5 CONFIGURATION 5 1 Configuration mode D ame le Ren ua 9 9 Printer E 5 4 Printer parameters 5 5 Hexadecimal dump
29. e is imposed by the mechanical distance between the notch sensor and the printing head CUSTOM User manual KPM216HII 83 10 ALIGNMENT The following figure shows a section of the device with the paper path and the distances in mm between the align ment sensors the printing head and the cutter cutting line 30 253 Autocutter Printing head Notch sensor LLLLLIVL hL LAV LLL ZZ K C A Z 2 Q GA LP VISEN UNL LLL LL a GED GED GID GD GID aa NNNNN m I NN 7772 7Z7ZZ7Z7Z7Z7Z7Z7777777777Z77777777777777Z7Z7Z7Z777ZZ7Z7 SS T KW SS ILL cL LLL T T e VA a LL ESC POS EMULATION To define the alignment point you need to set the printer parameters that compose the numerical value of the Notch Distance parameter see par 5 4 For example to set a notch distance of 10 mm between the notch and the alignment point the parameters must be set on the following values Notch Distance mm x 100 0 Notch Distance mm x 10 dh Notch Distance mm x 1 0 The Notch Distance parameter may be modified as follows during the Setup procedure of the device see chapter 5 by using the 1D E7 command for more details refer to the Commands Manual e by driver facility tool 10 ALIGNMENT 10 4 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch that will make it use
30. ed on the side of the printer hardware release XXXXXXXXXXXXXX XXXXXX XXX XXXX XXXX XXXXXX XXX XXXX XXXX 0000000000000000000 serial number product code 14 digits The label shows the product code the serial number and the hardware release CUSTOM 11 TECHNICAL SERVICE KPM216H rel 1 00 x PRINTER SETUP INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST CUTTER TEST HEAD VOLTAGE V HEAD TEMPERATURE C PWM EJEG Print a Setup report see paragraph 5 1 firmware release KPM216H INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST OK i The Setup report shows the firmware release J supportQcustom it Customer Service Department Send an e mail to the Technical Service with the data collected User manual KPM216HII 87 GUSTO CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved www custom biz A WAYS Hi Rev 1 00 Part Number 76200000002400
31. er KS BUTTON IN BUTTON IN LOCKED POSITION UNLOCKED POSITION vM gl On ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immedi ately after printing because the head and motor tend to become very hot Ke iS ER A N d Z Z Z Y S Z Q H S e 6 WAN E Sa M D S Q A j VASE S SP Remove the side cover by Lift up the autocutter rotating the lock unlock CUSTOM User manual KPM216HII 51 6 MAINTENANCE s RE PAPER PATH Ue ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine COMpREsSEP ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine Clean the paper output area by using compressed air 6 MAINTENANCE Lift up the print head using the opening slot A located on the cover S amp AIR ATTENTION b Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine SS r A ATTENTION Do notuse solvents or hard brushes Do not let water or other liquids get inside the machine Disconnect the Clean the printing head by using power supply cable a non abrasive cloth moistened with isopropyl CUSTOM User manual KPM216HII 53 6 MAINTENANCE PRINTING ROLL Discon
32. g brackets Installation instructions sheet External near paper end sensor Printer Packing frame 0 Box 2 09090 gt N e Open the printer packaging Remove the packing frame content and remove the pack ing frame e Take out the printer e Keep the box trays and packing materials in the event the printer must be transported shipped in the future CUSTOM User manual KPM216HII 9 2 DESCRIPTION 2 22 Device components External view Motorization cover Lock Unlock button of mo torization cover P9 Printing head set Opening lever of head set Roller cover oo 9 Paper out adjustable in two positions 7 Adjustable cursor for paper in 8 Paperin 9 Tilting paper holder 10 Paper ejector rollers unit 11 Status led 12 FEED key 13 PRINT key 14 RESET key 15 External near paper end sen sor connector 10 KPM216HII User manual CUSTOM Internal view Paper in presence sensor Printing head Printing head open sensor Paper under the cutter sensor Cutter Paper out presence sensor Sensor for notch detection I4 0 QI s 99 Iw 2 DESCRIPTION CUSTOM User manua KPM216HII 11 2 DESCRIPTION 2 3 Device components connectors view 1 RS232 connector 2 USB connector 3 Power Supply connector 12 KPM216HII User manual CUSTOM 2 DESCRIPTION 2 4 Key functions The following figures show the functions
33. in case of more than a USB device connected with the same PC OP 4 8 1 5 9 2 6 3 7 Status monitoring of the printer using an additional printer driver Status Monitor It must be enabled only if the specific driver with status monitor has been installed Disabled P monitoring the status of the printer driver is not performed Enabled monitoring the status of the printer driver is performed User manual KPM216HII 41 5 CONFIGURATION AUTOFEED PRINT MODE CHARS INCH SPEED QUALITY AUTOMATIC EJECTING PAPER RETRACTING DOT DAMAGE PREVENTION NOTCH ALIGNMENT Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees Font selection 200dpi models 300dpi models A 11 cpi B 15 cpi A 16 cpi B 23 cpi A 15 cpi B 20 cpi A 23 CDL B 30 cpi NOTE CPI Characters Per Inch Setting of printing speed and printing quality Normal High Quality High Speed Setting of the automatic ejecting function of the last printed ticket in presentation mode Disabled ejecting function disabled Enabled T out 5s the ticket is ejected after 5 seconds from the end of printing Enabled T out 10s the ticket is ejected after 10 seconds from the end of printing Enabled T out 15s the ticket is ejected after 15 seconds from the en
34. inted with black marks and other graph ics for example a barcode the outgoing voltage is constant while passing the white paper between two notches presents a peak at each black mark and presents some noise at each barcode In this case the optimal value for the Notch Threshold parameter is located about halfway between the peak value and the maximum value of the noise NON THERMAL SIDE peak Notch Threshold 10 ALIGNMENT If the maximum value of noise read by the sensor is very close to the peak value it might be difficult to place the value of the Notch Threshold at an intermediate point In these cases it is mandatory that the portion of paper be tween the point of printing end and the front notch is completely white no graphics In this way the only next graphic detected by the sensor for alignment after the printing end will be the notch 10 3 Alignment parameters The alignment point is defined as the position inside the ticket to use for the notch alignment The distance between the notch edge and the alignment point is defined as Notch Distance If the Notch Distance value is set to 0 the alignment point is set at the beginning of the notch alignment point notch front alignment point PRINTING DIRECTION 0 positive values of Notch Distance The Notch Distance value can have a minimum value of 0mm and a maximum of 99 9mm This maximum valu
35. less for the next alignment it is important to well calibrate The height of the printing area of ticket according to the inter notch distance The value for the paper recovery after a cut The following figure shows an example of tickets with Notch Distance set to 0 Cutting line I Printing line i direction of paper feed AREA PRINTING A Non printable area of 3mm generated by Distance between cutter printing head Value for the paper recovery after a cut where Distance between cutter printing head 30mm fixed distance Value for the paper recovery after a cut 2 mm fixed distance H Distance between the first and the last print line called Height of the printing area L Distance between an edge of the notch and the next one called Inter notch distance D Automatic feed for alignment at the next notch To use all the notches on the card you must comply with the following equation H ASL The height of the printing area H can be increased to make no progress on alignment D 0 but no further CUSTOM User manual KPM216HII 85 10 ALIGNMENT 86 KPM216HII usor ene custom 11 TECHNICAL SERVICE In case offailure contact the Technical Service by sending an e mail to support custom it detailing 1 Product code 2 Serial number 3 Hardware release 4 Firmware release To get the necessary data proceed as follows Find the product label locat
36. lingual K 0027 0028 0029 002A 002B 002C 002D 002E 002F 39 42 4 44 45 4 47 zs ois db N 144 Wu cO eja ala e A 0080 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F 128 130 131 132 133 135 136 137 138 139 140 141 142 143 0090 a 1 l l o o a uly 0 E I x f 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F 146 147 14 149 1 151 152 153 154 155 156 157 158 N i 00A2 00A3 00A4 00A5 162 163 164 165 a amp I 0020 0021 0022 0023 0024 0025 0026 32 33 34 35 36 37 3 40 4 3 6 0 2 3 415 7 8 9 lt gt 0030 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F 48 50 51 52 53 5 55 56 5 58 59 60 61 62 63 0040 0042 0043 0044 0045 0046 0047 0048 0049 004A 004B 004C 004D 004E 004F 64 66 67 68 69 7 71 72 7 74 15 76 TT 78 79 P R S T UJ VINIXIYIZ 0050 0052 0053 0054 0055 0056 0057 0058 0059 005A 005B 005C 005D 005E 005F 80 82 83 84 85 8 87 88 8 90 91 92 93 94 95 blc d e g h j k mini o 0060 0062 0063 0064 0065 0066 0067 0068 0069 006A 006B 006C 006D 006E 006F 96 98 99 100 101 1 103 104 105 106 107 108 109 110 111 p ris t ulvivwixI ylz 0070 0072 0073 0074 0075 0076 0077 0078 0079 007A 007B 007C 007D 007E 007F 114 115 116 117 1 119 120 121 122 123 124 125 126 4 j lt 00A0 160 zx c 6 F f a lI Mm Ya I A i gt 00A6 00A7 00
37. llowing paragraphs PRINTER NAME and FIRMWARE RELEASE PRINTER STATUS see paragraph 5 3 PRINTER PARAMETERS see paragraph 5 4 KEYS FUNCTIONS see paragraph 2 4 KPM216H PRINTER SETUP INTERFACE RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EEPROM TEST OK CUTTER TES Tan OK PRINTER HEAD Rav 800 HEAD VOLTAGE V 24 55 HEAD TEMPERATURE C 26 PWM EJECTER 66 4 PAPER PRINTED tm 3590 CUT COUNTER 35 RETRACT COUNTER 0 POWER ON COUNTER 70 RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr HP PN NN None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Address Number 0 USB Status Monitor Enabled FO E CR disabledPrint Print Mode Normal Chars Lei Az16 B 23cpi Speed Quality Normal Automatic Ejecting Disabled Paper Retracting Disabled Paper Widh 200mm Dot Damage Prevention Disabled Paper Threshold 30 Notch Alignment Enabled Notch B Mark Th
38. n the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc Note KPM216HII gt PC connection The following pictures shows an example of connections between the printer and a personal computer using a 9 pin female RS232 serial connectors 10 per g1 EM vn Win MH op NEM T E N SIGNAL GND x 60 W o BN DSR Ce DB9 PRINTER PG Note When use a serial cable we recommend the installation of a ferrite core on the power supply cable CUSTOM User manual KPM216HII 25 3 INSTALLATION 3 7 Driver The drivers are available for the following operating system OPERATING SYSTEM DRIVER INSTALLATION PROCEDURE Windows XP From the START menu press Enter and Windows Windows VISTA 32 64bit key in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Windows 7 32 64bit Follow the instruction get back on the Linux README TXT file you can find it in the software package downloaded in advance All drivers can be found in the DOWNLOAD section of the web site www custom biz 26 KPM216HII User manual CUSTOM 4 OPERATION 4 OPERATION 4 1 Adjusting paper width Paper width may be adjusted from 194mm to 216mm by moving the mobile paper guides as shown in
39. nect the power supply cable BUTTON IN BUTTON IN LOCKED POSITION UNLOCKED POSITION lt ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine Remove the side cover by Clean the dragging roller rotating the lock unlock by using a soft cloth moistened with isopropyl 6 MAINTENANCE CUTTER Disconnect the Lift up the print head using the power supply cable opening slot A located on the cover 4 PN ip oO BUTTON IN BUTTON IN LOCKED POSITION UNLOCKED POSITION ATTENTION Do not touch the head heating line with bare hands or metal objects KV Do not perform any operation inside the printer immedi ately after printing because the head and motor tend to become very hot Remove the side cover by Lift up the autocutter rotating the lock unlock CUSTOM User manual KPM216HII 55 6 MAINTENANCE ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air Remove any scraps of paper and the accumulated paper dust on the cutter input by using compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine NGONG Al nt To clean the machine use compressed air or a soft cloth 6 MAINTENANCE EJECTOR 2 ATTENTION b Do not u
40. ng brackets The printer includes a kit for the assembly of two additional fixing brackets see following figure The kit contains 1 Two fixing brackets 2 No 4 fixing screws For the assembly procedure proceed as follows BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Remove the side cover by rotating the lock unlock CUSTOM User manual KPM216HII 19 3 INSTALLATION 269 9 H O O O O O B 9 SR I ks Ge i P d 1 17 IL ee eee O o Q9 o J W S LLL 20 KPM216HII User manual CUSTOM 3 INSTALLATION 3 4 Near paper end sensor The printer includes a near paper end sensor with wiring see following figure To fix the sensor use two M3 screws not supplied MATERIAL NOT MATERIAL INCLUDED INCLUDED i rra NPE sensor NPE wiring Fixing screws M3 NPE sensor board For the assembly procedure proceed as follows NPE wiring Paper roll NPE sensor board Support Fix the near paper end sensor board to the support using two M3 screws not included For the correct functioning of the near paper end sensor comply with the measures specified CUSTOM User manual KPM216HII 21 3 INSTALLATION Hr JTH E L pl O I T NPE wiring Connect the wiring coming from the near paper end sensor board at the connector shown in figure 22 KPM2
41. nity characteristics Limits and methods of measurement EN 60950 1 Safety of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans n accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes of the re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties Th
42. of printer s keys according to the operating condition of the device POWER UP LF FF LF FF Hold down Hold down printing printing ee EN aaa TUN BU NE LF FF Er EE Fast push Fast push x a Skipthe enter the SETUP MODE SETUP MODE u e for the printer parameters LF FF LF FF Fast push Fast push mex d modify parameter selected parameter CUSTOM User manual KPM216HII 13 2 DESCRIPTION STANDBY Fast push Advance the paper preset length Is the Notch Alignment parameter set on Disabled see Setup NO YES printing demo ticket 14 KPM216HII User manual perform the ticket alignment LF FF Reset CUSTOM 2 DESCRIPTION 2 5 Status led flashes The Status led indicates hardware status of device Given in the table below are the various led signals and the cor responding printer status STATUS LED DESCRIPTION O OFF PRINTER OFF GREEN ON PRINTER ON NO ERROR 1x RECEIVE DATA GREEN 2X RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR COMMUNICATION SE 3x COMMAND NOT RECOGNIZED 4x COMMAND RECEPTION TIME OUT 2x HEADING OVER TEMPERATURE 3x PAPER END YELLOW UC RECOVERABLE e 4x PAPER JAM ERROR I 5x POWER SUPPLY VOLTAGE INCORRECT 6 x COVER OPEN 3x RAM ERROR RED e UNRECOVERABLE e 4x EEPROM ERROR ERROR 5x CUTTER ERROR CUSTOM User manual KPM216HII 15 2 DESCRIPTION 16 KPM216HII User manual CUSTOM
43. ompleted Print a new SETUP report to verify the new firmware release see chapter 5 User manual KPM216HII 59 6 MAINTENANCE 7 SPECIFICATIONS 7 1 Hardware specifications GENERAL Sensors Emulations Printing driver INTERFACES USB connector RS232 serial connector MEMORIES Receive buffer Flash memory RAM memory Graphic memory 200 dpi models 300 dpi models PRINTER Resolution 200 dpi models 300 dpi models Printing method Head life 1 Printing width Printing mode Printing format Character fonts ESC POS emulation CUSTOM 7 SPECIFICATIONS Head temperature Paper in presence sensor detector for black mark Paper out presence sensor Paper under the cutter sensor Printing head open sensor external near paper end ESC POS Windows XP VISTA 32 64bit Windows 7 32 64bit Linux 12 Mbit sec USB 2 0 full speed from 1200 to 230400 bps 16 Kbytes 1 Mbytes 2 Mbytes 5 logos 1600x327 dots 5 logos 2368x327 dots 203 dpi 8 dot mm 304 dpi 12 dot mm Thermal fixed head 100 Km 100M pulses 200 mm Normal 90 180 270 Height Width from 1 to 8 bold reverse underlined italic PC437 PC850 PC860 PC863 PC865 PC858 euro User manual KPM216HII 61 7 SPECIFICATIONS ESC POS emulation models with simplified chinese font Printable barcode Printing speed 200 dpi models 300 dpi models PAPER Type of paper Paper width Pape
44. otch in order to handle roll of tickets with pre printed fields and a fixed length The alignment notch may be formed by e black mark printed on paper see par 7 5 All alignment sensor is a reflection sensor this kind of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor con sidering that the light is reflected by the white paper and absorbed by the black mark The following paragraphs show how to correctly set the configuration parameters of device in order to assure the alignment 10 1 Enable alignment To guarantee the alignment it is necessary to enable the parameter Notch alignment during the Setup procedure see chapter 5 10 2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper The device automatically performs the self calibration during the Setup procedure only if the Notch alignment pa rameter is set to Enabled see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration result and the value of the PWM duty cicle of the alignment sensor driver so that it can be perform an optimal notch detection Autosetting Notch OK PWM Duty Cycle 85 3 The
45. r weight Paper thickness Recommended types of paper Minimum ticket length External roll diameter External roll diameter Core thickness Paper end Core type CUTTER SPECIFICATIONS Paper cut Estimated life PRINTER ELECTRICAL SPECIFICATIONS Power supply Medium consumption 200 dpi models 300 dpi models Stand by consumption 200 dpi models 300 api models 62 KPM216HII User manual PC437 PC850 PC860 PC863 PC865 PC858 euro GB2312 UPCA UPCE EAN13 EAN8 CODE3S9 ITF CODABAR CODE93 CODE128 CODE32 High Speed 125 mm sec Normal 100 mm sec High Quality 50 mm sec High Speed 45 mm sec Normal 45 mm sec High Quality 45 mm sec Thermal rolls heat sensitive side on outside of roll from 194mm to 216mm 8 5 letter from 58 g m to 78 g m from 63 um to 85 um KANZAN KF50 e KP460 MITSUBISHI PG5075 e TL4000 min 160 mm max 180 mm 25 mm 1mm 2 mm 1 mm Not attached to roll core Cardboard or plastic Total 300 000 cutter number 24 Vdc 10 optional external power supply 1A 1A 0 1A 0 1A CUSTOM 7 SPECIFICATIONS ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 964GE010000350 OPTIONAL Power supply voltage from 100 Vac to 240 Vac Frequence from 47 Hz to 63 Hz Current output max 9 6 A Power 230W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage
46. remain active even after the printer has been turned off and they are stored in non volatile memory RS232 BAUD RATE RS232 DATA LENGTH RS232 PARITY RS232 HANDSHAKING BUSY CONDITION USB ADDRESS NUMBER USB STATUS MONITOR CUSTOM Communication speed of the serial interface 230400 9600 115200 4800 57600 2400 38400 1200 19200 NOTE Parameter valid only with serial interface Number of bit used for characters encoding 7 bits car 8 bits car H NOTE Parameter valid only with serial interface Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface Handshaking XON XOFF H software handshaking Hardware hardware handshaking CTS RTS NOTE Parameter valid only with serial interface NOTE When the receive buffer is full if handshaking is set to XON XOFF the printer sends the XOFF 13 on the serial port When the receive buffer has cleared once again if handshaking is set to XON XOFF the printer sends the XON 11 on the serial port Activation mode for Busy signal OffLine RXFull Busy signal is activated when the printer is both in OffLine status and the buffer is full AXFull Busy signal is activated when the buffer is full NOTE Parameter valid only with serial interface Numerical address code for the univocal identification of the USB device
47. reshold 40 Notch Distance mm 400 0 Short ticket 150mm Disabled Print Density 0 FF enter Setup LF enter skip Setup CUSTOM User manual KPM216HII 39 5 CONFIGURATION 5 3 Printer status Printer operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given INTERFACE is given the interface present PROGRAM MEMORY TEST the message OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST the message OK appears if functioning and NOT OK if faulty EEPROM TEST the message OK appears if functioning and NOT OK if faulty CUTTER TEST the message OK appears if functioning and NOT OK if faulty HEAD VOLTAGE is given the voltage of the head HEAD TEMPERATURE is given the temperature of the head PWM EJECTER is given the percentage value of duty cycle applied to ejecter motor to obtain the desired speed PAPER PRINTED is given the number of centimetres of paper printed CUT COUNTER is given the number of cuts made RETRACT COUNTER is given the number of retract made POWER ON COUNTER is given the number of power ups made 5 4 Printer parameters 5 CONFIGURATION This printer allows the configuration of the parameters listed in the following table The parameters marked with the symbol P are the default values Settings
48. rinter proceed as follows yy SW I POWER SUPPLY FORM FEED KEY KPM216H rel 1 00 PRINTER SETUP INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST CUTTER TEST HEAD VOLTAGE V HEAD TEMPERATURE C PWM EJEC The device prints a SETUP report CUSTOM User manual KPM216HII 37 5 CONFIGURATION T JE LF FF LUZ BE FORM FEED KEY FF to modify parameter LF for next parameter Printer Emulation ESC POS TM Proceed with the configuration by using the keys according the functions printed on paper For description and values of setup parameters see the following paragraphs NOTE During power up if the LINE FEED key is held down the printer enters the auto test routine and prints out the setup report The printer will remain in standby in Hexadecimal dump mode see following paragraphs until another key is pressed or characters are received through the printer communication port When the FORM FEED key is pressed the printer enters parameter configuration When the LINE FEED key is pressed the printer exits setup and terminates the Hexadecimal dump function 38 KPM216HII Ven ene CUSTOM 5 CONFIGURATION 5 2 Setup report The following figures show the setup reports of the printer The shown values for parameters are sample values for the list and the description of printer and Ethernet parameters see the fo
49. sabled Prevention disabled 0 6mm 7dots 1 3mm 15dots Management of the alignment notch Disabled the notch alignment is not performed Enabled the notch alignment is performed 42 KPM216HII User manual CUSTOM NOTCH THRESHOLD NOTCH DISTANCE SHORT TICKET lt 150mm PRINT DENSITY CUSTOM 5 CONFIGURATION Threshold value in percent for the recognition of the presence of notch by the notch sensor 0 5V V 3 5V 1 0V 2 5V 4 0V 1 5V 3 0V 4 5V NOTE If the Notch Alignment parameter is disabled this parameter is not printed Notch Distance is the minimum distance in mm between the upper edge of ticket and the notch see chapter 10 The numeric value of the distance is made up with the following three parameters for the setting of three digits Setting the digit for hundreds NOTCH DISTANCE mm x 100 Zb 2 4 6 8 1 3 J y 9 Setting the digit for tens NOTCH DISTANCE mm x 10 O 2 4 6 8 1 3 5 A 9 Setting the digit for units NOTCH DISTANCE mm x 1 op 2 4 6 1 3 5 4 NOTE For example to set the notch distance to 15 mm modify the parameters as follows Notch Distance mm x 100 0 Notch Distance mm x 10 1 Notch Distance mm x 1 gt NOTE If the Notch Alignment parameter is disabled the parameters for the Notch Distance are not printed O9 This parameter allows the ticket management Disabled no check Enabled it is possible to manage
50. se alcohol solvents or hard brushes Do not let water or other liquids get inside the machine Lift up the ejector cover A Clean the ejector roller by using a soft cloth moistened with isopropyl CUSTOM User manual KPM216HII 57 6 MAINTENANCE 6 5 Upgrade firmware WARNING During communication between PCI printer for the firmware update it is strictly forbidden to disconnect the communication cable or to remove the power supply of the devices not to endanger the proper functioning of the printer Note The latest firmware of the printer is available in the download area of the web site www custom biz Note Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the web site www custom biz UPDATE VIA SERIAL INTERFACE Proceed as follows Print the SETUP report see chapter 5 p ds owitch OFF the printer Connect the printer to the PC using a serial cable see paragraph 3 5 Switch ON the printer Start the software UPGCEPRN Select the update file PSW location Firmware rel Mane Printer type Mane Hardware rel Hone Selected port Mane PSW Version Hone File c g Mane File paw i Begin upgrade Upgrade status Port config No upgrade thread active Communication port nat init 58 KPM216HII User manual T 10 Select the serial communication port ex COM1 x OF S Le Cancel Selected port x
51. the following figure CUSTOM User manual KPM216HII 27 4 OPERATION 4 2 Turning on the device Power Supply cable supplied EXTERNAL POWER SUPPLY d UNIT OPTIONAL Connect the power supply cable supplied to an external power supply unit optional 2 Cavo di alimentazione in dotazione Connect the power supply cable to the connector of the printer see par 3 6 28 KPM216HII User manual CUSTOM 4 OPERATION 4 3 Paper insertion Each time you change the paper check inside the printer To change the paper proceed as follows Get WW Adjust the paper width see previous paragraphs ATTENTION Make sure the cut is straight Place the paper roll so that it unrolls in the direction shown in figure CUSTOM User manual KPM216HII 29 4 OPERATION Paper out in horizontal position Paper out in vertical position The following figure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support The direction of the paper will always form a maximum angle of 20 or 20 with the insertion plane of paper inside the printer C0027 RODDUL 30 KPM216HII User manual CUSTOM 4 OPERATION 4 4 Issuing ticket The printer allows you to choose between different operating
52. tickets with length less than the distance between the notch sensor and the printing line 160mm Adjusting the printing density 50 12 25 3 d 37 25 12 50 User manual KPM216HII 43 5 CONFIGURATION 5 5 Hexadecimal dump This function is used to diagnose the characters received through the communication port the characters are printed out both as hexadecimal codes and ASCII codes Once the self test routine has finished the printer enters Hexadecimal Dump mode The printer remains in standby until a key is pressed or characters are received through the communication port For example in the 200 dpi model for every 8 characters received the hexadecimal and corresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump 44 KPM216HII User manual HEXADECIMAL DUMP 69 OA 69 20 6E 50 6E 4C 6E 50 6E 4C 65 72 74 69 65 72 74 69 OA 69 20 6E OA 69 20 6E 50 6E 4C 65 50 6E 4C 65 72 74 69 OA 72 74 69 OA 69 20 6E 50 Print Line Pri nt Line Print Line Print Lin e Print Line P rint Line Prin t Line Print L ine Print Line Print Line Pr CUSTOM 6 MAINTENANCE 6 MAINTENANCE 6 1 Ejector paper jam In case of paper jam proceed as follows Lift up the print head using the opening slot A located on the cover lift up the rollers cover ATTENTION b AT
53. uch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot Lift up the autocutter Remove the damaged paper from the autocutter and check the presence for paper scraps inside the printer carefully remove all scraps of paper If necessary use tweezers 48 KPM216HII Usermana custom 6 MAINTENANCE Insert the new paper see previous paragraphs CUSTOM User manual KPM216HII 49 6 MAINTENANCE 6 3 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recom mended planning for the cleaning operations EVERY PAPER CHANGE Printing head Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Ejector Use compressed air Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations 6 MAINTENANCE 6 4 Cleaning For periodic cleaning of the printer see the instructions below SENSORS Disconnect the Lift up the print head using the power supply cable opening slot A located on the cov
54. uts the ticket and presents a portion of the ticket printed on the paper mouth The ticket is waiting on the paper mouth for a preset period of time Paper out Ticket Ejector rollers in horizontal position ejected Paper out in vertical position Ticket ejected The device ejects the ticket horizontally or vertically depending on the model used 34 KPM216HII User manual CUSTOM 4 OPERATION RETRACT MODE Paper input Printing head Paper input Printing head Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejecior rollers The printed part of ticket is collected while the device continues printing CUSTOM User manual KPM216HII 35 4 OPERATION Paper out Ticket Paper cut Ejector rollers in horizontal position presented Paper out in vertical position Ticket presented When printing ends the device cuts the ticket and presents a portion of the ticket printed on the paper mouth The ticket is waiting on the paper mouth for a preset period of time Ticket Ejector Paper out retracted rollers in horizontal position Paper out in vertical position The device retracts and collects the ticket from the mouth paper 36 KPM216HII User manual CUSTAM 5 CONFIGURATION 5 CONFIGURATION 5 1 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the p

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