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AdventNet ManageEngine OpManager 7 :: User Guide

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1. e Active Processes A list of processes up and running in the server is shown and is again retrieved from SNMP At a Glance Report This is a report showing the device health at a glance It shows details like the availability response time packet loss resource utilizations etc AdventNet Inc 19 KE e AdventNet ManageEngine OpManager 7 User Guide Viewing Asset Details If you have both OpManager and ServiceDesk Plus running in your network you can view a detailed asset information of a device provided the device is discovered in both the applications and the ServiceDesk settings are configured in OpManager To view the Asset Details select the device and click Device Info gt Asset Details This will show the detailed asset information from ServiceDesk Plus If ServiceDesk Plus is not integrated then make sure SNMP is enabled The device name the hard disk size and the RAM size is gathered for SNMP enabled devices To update these details incase you upgrade your systems follow the steps given below 1 Select the device and click Device Info gt Asset Details 2 Enter the values ofA RAM size and Hark Disk 3 Click Save to apply the changes AdventNet Inc 20 SA AdventNet ManageEngine OpManager 7 User Guide Viewing Installed Software OpManager provides you the information on the software installed and currently running on the managed device You need to have SNMP agent running in the
2. Click Save on the left to save the changes Select the two devices to be linked either by holding the Ctrl key or dragging the mouse over the devices Click Add link between devices Type a meaningful Display Name for this link Using the browse button beside the Get status from field select an interface of one of the devices whose status should be shown as the link status Choose the Thickness for the line drawn as the link Click OK AdventNet Inc 29 SA gt AdventNet ManageEngine OpManager 7 User Guide Modifying Business Views You can make changes to the business views created Access the business view either from the Maps tab or from the list of views under the Home tab Click the Edit icon to modify the view properties After you modify the properties like adding removing links adding more devices to the view adding shortcuts on the view etc click the Save button on the left to save the changes Adding Shortcuts You can add shortcut icons to business views that helps you to drill down the network This helps you to easily navigate to a view from another view when objects are grouped based on their geographical location Note You must have created atleast two business views to be able to add a shortcut from one view to another Here are the steps to add shortcuts on the business views Go the the business view and click the Edit option on right top corner of the view Click the Add Shortcut button o
3. Again from the command prompt run the following commands configure terminal snmp server enable traps snmp authentication end copy running config startup config To set OpManager as host Run the following commands from the command prompt configure terminal snmp server host lt OpManager server running system s IP gt lt Trap community string gt snmp example snmp server host 192 168 9 58 public snmp end copy running config startup config AdventNet Inc 95 A AdventNet ManageEngine OpManager 7 User Guide Configuring SNMP Agent in Lotus Domino Server The Domino SNMP Agent is configured as a Windows Service and is set up to run automatically This means that once the Domino SNMP Agent is configured it is virtually always running even when Domino is not If you later upgrade Domino you should stop the LNSNMP and Windows SNMP Services before beginning the upgrade process e Stop the LNSNMP and SNMP services Enter these commands net stop Insnmp net stop snmp e Configure the Lotus Domino SNMP Agent as a service Enter this command Insnmp Sc e Start the SNMP and LNSNMP services Enter these commands net start snmp net start Insnmp AdventNet Inc 96 A AdventNet ManageEngine OpManager 7 User Guide Configuring SNMP Agent in MSSQL Server Verify whether SNMP agent is running in the server If the agent is not installed in the server refer to Installing SNMP Agent on Windows Syste
4. Delete devices Manage Unmanage devices AdventNet Inc 81 AdventNet ManageEngine OpManager 7 User Guide MIB Browser Overview The MIB Browser tool is a complete SNMP MIB Browser that enables loading and browsing MIBs and allows you to perform all SNMP related operations You can also view and operate on the data available through the SNMP agent running on a managed device The features of MIB Browser include the following e Saving the MIB Browser settings e Loading and viewing MIB modules in a MIB tree e Traversing the MIB tree to view the definitions of each node for a particular object defined in the MIB e Performing the basic SNMP operations such as GET GETNEXT GETBULK and SET e Support for multi varbind requests This feature is available only in the Java client e Real time plotting of SNMP data in a graph Line graph and bar graph are the two types of graphs that are currently supported This feature is available only in the Java client e Table view of SNMP data This feature is available only in the Java client e Enables loading of MIBs at startup This feature is available only in the Java client MIB Browser Interface Menu bar Contains menus with related commands to perform all administrative operations Toolbar Contains frequently used administrative commands for easy access MIB Tree Shows all the loaded MIBs You can traverse the tree and view the definition of each node in the tree SNMP
5. Memory and Disk Monitors are associated to the servers The device snapshot page shows the values of these monitored resources with dial graphs If you do not see these monitors associated to the devices it could be due to any or all of the following reasons e These monitors are not present in the device template e SNMP is not enabled on the device In such case enable SNMP and add the monitors to the device once again e Incorrect SNMP credentials are associated Check the credential details like the SNMP version community string etc Steps to add the monitors to the device again 1 From the device snapshot page select the Monitors tab 2 From the monitor types select Performance Monitors 3 You will see the monitors displayed on the right if associated Click Add Monitors link on the right 4 From the list of monitors select the SNMP monitors for CPU Memory and Disk Utilization 5 Youcan also add other required monitors like Partition monitors etc 6 The selected monitors are associated to the device and the resources are monitored To check if the SNMP agent in the device returns response try the following 1 Click the Edit icon against any of the associated monitor names 2 From the edit screen click Test Monitor link This does a dynamic query to the device for the value of the selected resource and show the data Incase the agent does not respond you see a message to this effect Refer to the troubleshooti
6. Type the profile name In the Command String field specify the command name with additional arguments if any Select the Err Append and Append check boxes to append the output and the error message on executing the command Save the profile A ssociate the profile to devices Or GO N N The system command is executed with the specified arguments whenever a fault matching the selected criteria occurs AdventNet Inc 70 IG AdventNet ManageEngine OpManager 7 User Guide Creating a Sound Notification Profile By default OpManager provides a sound notification that plays a beep sound when a fault is detected in the associated devices You can also create profiles to play the sound of your interest To create a sound profile follow the steps given below 1 Copy the sound file you want to play in the lt OpManager Home gt conf application scripts directory 2 Create a Run Program notification profile with the following values to the fields Command Name jre1 4 1 bin java Program arguments A classpath classes OpManagerServerClasses jar com adventnet me opmanager server alert AudioNotifier conf application scripts lt audio file name gt You need to associate the profile to the device for triggering it during a fault The sound can be heard in the OpManager server AdventNet Inc 71 SA g AdventNet ManageEngine OpManager 7 User Guide Modifying and Deleting Notification Profiles You can modif
7. devices and their resources for performance and also manage changes and configurations across these devices To view the configuration and the changes from OpManager 1 DeviceExpert must be up and running in your network 2 The network devices whose changes you want to monitor must be discovered in both OpManager and DeviceExpert 3 The DeviceExpert settings must be configured properly in OpManager Configure DeviceExpert Settings To configure the DeviceExpert Settings in OpManager Copy the file server keystore from DeviceExpert conf folder to a folder on your local machine From OpManager WebClient select Admin tab and click on Add On Products Settings Click DeviceExpert Settings link in this screen Type the following DeviceExpert server details Server Name Port default is 6060 Browse and select the server keystore file copied to the local machine User Name Password Hit Test Connection and Save option to verify the integration PONS OO PONS After configuring the settings you can follow the steps given below to see the detailed reports 1 Go to the snapshot page of the Router Switch Firewall From the Device Info menu select Startup Configuration to see the initial configuration of the device 3 From the same menu select Running Configuration to see the runtime configuration changes made to the device Troubleshooting What to do when you encounter an error message Unable to fetch values from DeviceExp
8. using SNMP and NMAP Servers Routers Switches Desktops Firewalls DomainControllers Wireless Printers UPS The discovered devices are classified into the above categories based on response to SNMP requests sent by OpManager to the devices The devices that are not SNMP enabled and the device types which are not included in the template are incorrectly classified under desktop You can also add your own infrastructure maps to group your devices according to categories or create business views to logically group devices for instance based on geography AdventNet Inc 26 KE e AdventNet ManageEngine OpManager 7 User Guide Adding New Infrastructure Views You can create more defined groups under infrastructure views by adding more custom views For instance you might want to group all your Environment Sensors or IP Phones into separate infrastructure views Here are the steps 1 From the pop up in the Maps tab A click Add Infrastructure View option 2 Specify the category name and click Add 3 From the listed devices select and move the required devices to this view 4 Click Import Now option The selected devices are displayed in the newly created infrastructure views After you create new infrastructure views you can create device templates for devices of this category This allows you to define monitors specific to the category and automatically applies the configurations defined in the template to the devices
9. CPU Memory Disk utilization Interface traffic and utilization all servers disk usage report and all servers availability reports Routers Routers Health report shows a report of complete router health for top ten routers Reports for Servers by resource utilization gives a detailed account of resource utilizations for the servers The resources include CPU Memory Interface traffic and utilization and all routers availability report Switches Reports for switches include a full Switch health report Port traffic utilization and error reports Services Response time reports are available for HTTP SMTP MySQL Telnet and FTP Services DomainControllers The reports for DomainControllers include the availability report CPU Memory and Disk usage reports Besides this the DomainController snapshot shows a special dashboard of performance of all DC resources All Devices CPU and memory utilization interface traffic and utilization reports are available for all devices Inventory Inventory reports are available for servers desktops all devices SNMP enabled devices and non SNMP devices AdventNet Inc 84 A AdventNet ManageEngine OpManager 7 User Guide Viewing Device Health Report at a Glance Performance of various resources on a device can impact the health of that device For instance it can be due to insufficient hardware high resource utilization of a resource by a process too many processes running
10. Settings Displays the SNMP settings of the selected node Result Display Area Displays the result of the SNMP operations Object Attributes Shows the attributes of the selected node AdventNet Inc 82 A AdventNet ManageEngine OpManager 7 User Guide Switch Port Mapper OpManager shows the connectivity between a switch and other connected devices in the network in Switch Port Mapper You get the details such as the MAC address IP Address and DNS names of the devices connected to the switch You need to provide the details such as the community string and port number of the switch and if needed the details of the server or router that may contain the layer 3 details To view the switch port mapping details follow the steps given below 1 Click the switch icon in the map 2 Inthe displayed Snapshot page click Switch Port Mapper under Device Info 3 Click Show Mapping in the Switch Port Mapper window to view the mapping details AdventNet Inc 83 AdventNet ManageEngine OpManager 7 User Guide Reporting About Reports Intuitive dashboards and detailed reports helps you determine the performance of your network in very less time The default reports available in OpManager include Servers Servers Health report shows a report of complete server health for top ten servers Reports for Servers by resource utilization gives a detailed account of resource utilizations for the servers The resources include
11. as soon as they are discovered AdventNet Inc 27 A AdventNet ManageEngine OpManager 7 User Guide Integrating Google Maps You can now enable Google Maps integration with OpManager and place the devices on the maps according to the geographic distribution Here are the steps to integrate Google Maps and Place devices on them e Providing the Google Maps API Key Make sure you have a Google Account or create one Mouse over the Maps tab in the OpManager WebClient Click on Google Maps link in the Business Views column You will be prompted to enter the key Click on the link Sign up for a Google Maps API key to generate a key You will be taken to a sign up page Scroll down the page and provide the website URL as http lt host name running OpManager gt For instance if the name of the device running OpManager is OpM Server your URL will be http OpM Server 6 Click on the Generate API Key button A key is generated 7 Copy the entire Key RON Gell e Viewing the Google Map in OpManager WebClient 1 Go back to the OpManager Webclient and provided the key in the corresponding field 2 Click on Submit Key 3 The Google Map is shown in the interface Adding Devices on the Google Map 1 Now zoom in out the map and double click on the location where you want to place a discovered device A device list box pops up allowing you to select a device to be placed in that location Select the device and click
12. file with data extension is placed in this directory The name of the backup file contains the date and time at which backup is taken Example BackUp FEB28 2005 15 51 data Restoration To restore the backed up data e Go to lt OpManager Home gt bin backup directory e Execute RestoreDB bat sh with the backup file name as argument See example below C lt OpManager Home gt bin backup gt RestoreDB bat BackUp FEB28 2005 15 51 data During restoration the existing tables are dropped new tables are created and the data is restored in all the tables AdventNet Inc 10 SA AdventNet ManageEngine OpManager 7 User Guide Changing Ports in OpManager You will be prompted to change Web Server port during installation You can change it after installation The script for changing the Web Server port number ChangeWebServerPort in Windows this will be a bat file and in Linux sh file is available under the lt OpManager Home gt bin directory The steps to change the port number are as follows 1 Stop the OpManager server If you are running OpManager as Windows service stop the service 2 Execute the script as follows In Windows Change WebServerPort lt old port number gt lt new port number gt In Linux sh ChangeWebServerPort sh lt old port number gt lt new port number gt Here old port number is the port number you specified during installation and new port number is the one where you want to run t
13. follow the steps given below Configure the Mail Server Settings if you have nt configured yet Click the Admin tab S Under Alerts click Notification Profiles A From Email based SMS column click Add New Assign a meaningful name to this profile Type valid To and From Email addresses Select the required alarm variables that you would like to see in the sms alert Save the Profile Associate the profile to the required devices This triggers alerts when faults occur E OD E Note Primary and secondary SMTP server settings can be provided in the Mail Server Settings page in OpManager Whenever a new SMS profile is created the values of the primary SMTP server and the authentication details will be considered from the Mail Server settings Refer to Configuring Mail Server Settings for steps to enter the details If the SMTP server is not available while sending e mail secondary mail server will be used to send the mail automatically AdventNet Inc 68 SA gt AdventNet ManageEngine OpManager 7 User Guide Using a Run Program Notification Profile You can configure OpManager to automatically run a program whenever a fault is detected in the device For instance you can configure OpManager to execute a program that corrects the fault or simply produces a sound or that whenever a specific type of an alarm is raised for a device To create a profile that executes the specified program follow the steps given below Sele
14. given below to see the detailed reports 1 Go to the Routers map 2 Click the required interface icon in the Routers map to see its snapshot page 3 Inthe Interface Traffic details column do a mouse over the A Netflow icon Select 1 Top Applications 2 Top Sources 3 Top Destinations 4 Top Conversations Traffic details are shown in detail based on the above options AdventNet Inc 74 A AdventNet ManageEngine OpManager 7 User Guide Integrating with ServiceDesk Plus If you have ServiceDesk Plus installed in your network you can automatically log trouble tickets from OpManager for specific network faults So besides the provision to email sms or notify fault in other forms you can also track the faults by logging trouble tickets to ServiceDesk Plus This helps in issue tracking For logging the trouble ticket to ServiceDesk Plus correctly you need to ensure the following 1 2 3 Incoming Mail Settings must be configured properly in ServiceDesk Plus ServiceDesk Plus Settings must be configured in OpManager A notificaton profile to log a trouble ticket to ServiceDesk Plus must be configured and associated Configure Servers Settings Following are the steps to configure the ServiceDesk Plus and OpManager Server settings 1 2 3 Configure Incoming Mail Settings in ServiceDesk Plus Configure Mail Server Settings in OpManager OpManager must know where ServiceDesk Plus resides to log the ticket A To co
15. on Add Add the required devices on to the map by double clicking the location You can also add the devices to the map from the device snapshot page Go to the device snapshot page Click on Add to Google Map link in the page to add the deivce to the map NOOO Viewing Device Details from Google Map 1 Click on the device balloons on the Google Map to see a popup 2 Click the device name ip address on this popup to get into the device snapshot page 3 The popup also shows the device status Deleting Devices from Google Map 1 Click on the device balloons on the Google Map to see a popup 2 Click the Delete link on this popup to delete the device from the map AdventNet Inc 28 gt AdventNet ManageEngine OpManager 7 User Guide Business Views OpManager 7 comes with an in built flash based MapMaker No more hassles of invoking a separate tool to create business views Adding Business Views Drawing Link between Devices Modifying Business Views Adding Shortcuts Click the small down arrow in the Maps tab or simply mouse over The default maps with options to add more maps are seen Adding Views 1 w N See SE From the pop up in the Maps tab click Add Business View option Configure a name for the business view From the available devices list select the devices you want to be grouped in this business view and move them to the right to the Selected Devices column Select the background from th
16. on that system or too much incoming and out going traffic or even network latency OpManager helps you see the performance of all the resources at a glance for a single device This helps troubleshooting the problem much easier To access this report go to the device snapshot page and click on At a Glance Report option on the right corner This is a report showing the device health at a glance It shows details like the availability response time packet loss resource utilizations etc AdventNet Inc 85 A AdventNet ManageEngine OpManager 7 User Guide Custom Reports You can view multiple graphs of a device under a single view and get a printer version of the same using custom reports To get a multi graph report for a device follow the steps given below 1 Under the Reports tab select Custom Reports Click the Select Device link to select a device from the list Once the device is selected all the monitors configured in the device will be listed 3 Select the graphs you want to view 4 Select the start and end time the period for which you want to see the report 5 Click Show Report You can export the reports to PDF format by clicking Export to PDF To print the report click Printer Friendly View and then click Print from the displayed window You can also access the custom report feature from the device snapshot page Select Cutom Reports option from Actions menu in the snapshot page AdventNet In
17. the service status In the Routers and Switches map all the interfaces are also shown in the map 3 Small This shows small device icons The Router Switch maps show only the parent devices and in the Servers map the services are not displayed AdventNet Inc 32 SA g AdventNet ManageEngine OpManager 7 User Guide Import Devices A few devices are classified into Desktops map even if they are not desktops This happens when either SNMP is not enabled on the device or that particular device does not have a device template You can import these devices into the correct maps as follows 1 Go to the Map into which you want the devices imported 2 Click the Import button on the top right corner A corresponding dialog opens 3 From the Available Devices list select the devices and move them to the Selected Devices list 4 Click Import Now to import the devices into the required category For instance if a Router is classified into Desktops go to the Router map and import the Router AdventNet Inc 33 SA AdventNet ManageEngine OpManager 7 User Guide Managing Users Creating Users You can create users in OpManager and provide required privileges to them The option to create users is available only for the admin login account or those accounts which have Full Control privilege Here is how users are added Note If you have procured a license for a limited number of devices you can add any number of
18. 5ep2007 apache zip 6 Extract the zip file on opmanager folder such that a new apache folder is seen under opmanager 7 From the command prompt with opmanager bin as the current directory execute the script ss goen bat This creates the SSL Certificate 8 Now execute the OpManagerService bat script once again but with the argument as i as shown below This recreates the OpManager Service OpManagerService bat i 9 Restart OpManager Service and connect as https lt opmanager host name or IP address gt lt port number gt For instance if the host name is OpM Server and the port is 80 you will connect as https OpM Server 80 The WebClient is now SSL enabled AdventNet Inc 7 K AdventNet ManageEngine OpManager 7 User Guide Registering OpManager You can register OpManager by applying the license file that you receive from AdventNet To apply the license follow the steps given below 1 Click Register at the top right corner of the client page 2 Click Browse and choose the license file from the location it is saved 3 Click the Register button to apply the license file and close Should you encounter any errors when applying the license contact Support with the license error code AdventNet Inc gt AdventNet ManageEngine OpManager 7 User Guide Migrating Database OpManager supports MySQL and MSSQL as the backend database At a later time you can choose to migrate from one database
19. MP in all the network devices before starting OpManager service The default maps include Servers Routers Desktops Switches Firewalls DomainControllers Wireless Printers UPS You can also add your own infrastructure views Custom infrastructure views can be added to group devices which cannot be classified under the default views provided For instance if you would like to monitor some IP Phones it will not be appropriate to classify them as servers or desktops This initial classification may not be accurate if e the network devices do not support SNMP e some devices have their SNMP settings different from those specified in the Credential Settings AdventNet Inc 24 AdventNet ManageEngine OpManager 7 User Guide Using Interface Templates Monitoring requirement differs for different interfaces on a device OpManager allows you to define configuration templates for interfaces of specific types For instance the configurations specified for an Ethernet interface can be applied to interfaces of this type across all devices saving a lot of time 1 Go to Admin a Interface Templates 2 Click an Interface Template to modify its properties The changes are applied to all interfaces of the same type AdventNet Inc 25 SA AdventNet ManageEngine OpManager 7 User Guide Categorization into Default Maps Devices are categorized into the following default maps in OpManager The classification is done
20. Manager and configure to generate alarms when critical events are logged OpManager uses WMI to fetch the details of these logs and hence you need to provide the log on details of a user with administrative privilege to connect to the Windows machine You can view the list of all events monitored by OpManager by clicking Event Log Rules under the Admin tab Monitoring Windows Events in a Device To monitor Windows events you need to associate the event log monitors with the device To do so follow the steps given below Go to the device snapshot page From the Actions menu click Event Log Rules Select the event logs to be monitored in the device Change the Polling Interval if necessary During each poll the selected event logs are compared with the events logged in the device and for the matching events alarms are generated 5 Click Save to save the changes PON Alternatively you can associate an event log rule with many devices at a time using Quick Configuration wizard Creating an Event Log Monitor To create an event log monitor follow the steps given below 1 Under the Admin tab click Event Log Rules In this page you can see the rules supported by OpManager They are categorized into Applications Security System DNS Server File Replication Service and Directory Service You can add the event logs that you want to monitor under any of these categories 2 Click New Rule under any one of the categories to add
21. OK AdventNet Inc 66 gt AdventNet ManageEngine OpManager 7 User Guide Configuring Email Alerts You can configure OpManager to send e mail to network administrators when a fault is detected in the device You can create separate profiles for each administrator and assign them to devices so that whenever the device has a fault an e mail is sent to the technician concerned To create an email alert profile follow the steps given below ONDAR ON Select Admin gt Notification Profiles Click Add New option against Email Alerts Type the profile name Type valid To and From Email addresses Select the required alarm variables that you would like to see in the email alert Click Associate link on the right to associate the profile to devices Select the Profile and click Next Select the fault criteria for which you need to be notified For instance if you want to be notified of threshold violation select Threshold rule is violated Click Next Select the devices or the category of devices for which you want to be notified For instance if you want to be notified of threshold violation for all Servers select Server category from the combo box Click Next The profile is associated to all the servers A notification is sent everytime a threshold is violated for a server Note Primary and secondary SMTP server settings can be provided in the Mail Server Settings page in OpManager Whenever a new ema
22. SNMP in Windows 98 Make sure your Windows 98 CD is in the drive Then follow the steps given below e On the Network control panel click Add e Double click Service in the Select Network Component Type dialog box e Click Have Disk in the Select Network Service dialog box AdventNet Inc 88 AdventNet ManageEngine OpManager 7 User Guide IV 7 e Type the path to the TOOLS RESKIT NETADMIN SNMP directory on your computer s CD drive in the Install From Disk dialog box and then click OK e Select Microsoft SNMP agent from the Models list in the Select Network Service dialog box and then click OK This completes the installation process This also implements the Host Resources MIB automatically To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents AdventNet Inc 89 A AdventNet ManageEngine OpManager 7 User Guide Installing SNMP on Linux Systems The installation of new version of SNMP is required only for versions prior to 8 Download the latest rom version of SNMP using the following URL http prdownloads sourceforge net net snmp net snmp 5 1 1 1 rh9 i686 rpm download Download the zip version of SNMP using the following URL http heanet dl sourceforge net sourceforge net snmp ucd snmp 4 2 6 tar gz To install using the rpm follow the steps given below 1 Login as root user Before installing the new version of net snmp you need to remove the earlier versions of net snmp in y
23. User Guide Monitoring Windows Services Certain applications in Windows machine run in the background as services OpManager discovers and monitors the status of such services using WMI A OpManager generates alarms whenever they fail Prerequisites To monitor Windows services OpManager should be installed in a Windows machine OpManager uses WMI to monitor the Windows services and hence you need to provide the log on details of a user with administrative privilege to connect to the device So make sure you configure a WMI credential so that you can apply this to the windows devices Associate Windows Services to a Device To monitor a Windows service follow the steps given below 1 Go to the device snapshot page Confirm if the correct WMI credential is associated to the device Else configure the password details in the device 3 Click Add Monitor in the Windows Service Monitors section This option will be available only for Windows servers 4 Select the services to be monitored in the device and click OK Associate Windows Service Monitors to several devices From the Admin tab select Windows Service Monitors Select Associate option from the Actions menu From the drop down list box select the services one by one and move the devices from the not monitored column to the monitored column Click Save The selected service monitor is added to the device Using Quick Configuration Wizard You can also use the Quick Co
24. Users in OpManager If the license is based on the number of users you can add only the numbers as allowed in the license PoON gt 7 From Admin tab click User Manager Click Add User option in the User Configuration screen Configure the following user details Login Details User Name a user account name Password a password for the above user Re type Password retype the password for confirmation Contact Details Email ID email ID of the above user Phone number the user s phone number Mobile number the user s mobile number Access Details User Permission Select the permission as Full Control to provide complete admin privilege to the user or select Read only Access to restrict the scope of the user to only read operations A user with this permission can only view the details Has access to You can provide this user an access to either All Devices or only specific Business Views and or WAN Click Add User to add the user according to the scope specified here Logout and try logging in as the new user and check the privileges AdventNet Inc 34 KE e AdventNet ManageEngine OpManager 7 User Guide Changing User Passwords You can change the password for the users Either the admin user or an user with full control privelege only can change the passwords 1 Go to Admin gt User Manager 2 Click the Edit icon against the user name whose password you want changed 1 Password Deta
25. a rule in it Entries to all the fields except Rule Name are optional Event ID is a required field to identify the event but can be left empty in few exceptional cases such as you want to monitor all events that are of the Event Types say error or information Here the filter will be based on the Event Type o Type a unique Rule Name o Enter the Event ID to be monitored This is the unique identifier for the event logs o Enter the event Source This is the name of the software that logs the event o Enter the event Category Each event source defines its own categories such as data write error date read error and so on and will fall under one of these categories o Type the User name to filter the event log based on the user who has logged on when the event occurred o Choose the Event Types to filter the event logs based on its type This will typically be one among Error Warning Information Security audit success and Security audit failure o Enter the string to be compared with the log message This will filter the events that contains this string in the log message o Choose a severity for the alarm generated in OpManager for this event 3 Click Add Rule to save the event log rule You can now associate this rule to the required devices AdventNet Inc 53 IG AdventNet ManageEngine OpManager 7 User Guide Monitoring URLS for Availability You can configure OpManager to monitor your Web sites Many business enterpr
26. achines If you have chosen to install OpManager as Windows service you will be prompted to start the service after successful installation The Web Client is invoked automatically on installing as a Service Enter the log on details The default user name and password is admin and admin respectively To later start OpManager as a Windows Service follow the steps below 1 Click Start point to Settings and then click Control Panel 2 Under Administrative Tools select Services 3 Inthe details pane right click ManageEngine OpManager and click Start To stop the ManageEngine OpManager service right click the ManageEngine OpManager service in the Services window and click Stop On Windows machines an icon is displayed on the system tray to manage the application You can start the client start the server and shut down the server using this icon On Linux Machines 1 Log in as root user 2 Execute the Start OpManagerServer sh file present in the lt OpManager Home gt bin directory 3 Once the server is started successfully execute StartOpManagerClient sh to start the client In the displayed login window type the User Name and Password and press Enter To stop OpManager running on a linux machine execute the ShutDownOpManager sh file present in the lt OpManager Home gt bin directory Type the User Name and Password in the Shut Down OpManager window and press Enter Connecting the Web Client 1 Open a JavaScript enabled We
27. added in the template under the Monitors column Click Apply All the servers to which the monitors are associated are listed Another column also displays devices which are classified as Unknown You can pull the required devices from this list too Click Apply once again The CLI based monitors are associated to the device AdventNet Inc 39 KE e AdventNet ManageEngine OpManager 7 User Guide Adding More Monitors Following are the monitors associated by default for the different device categories Servers CPU Memory Disk Utilization Routers CPU Memory Buffer Hits Misses Temperature Switches CPU Memory BackPlane Utilization Firewalls CPU Memory and Connection Count Similarly other categories also have few resources monitoring triggered by default Besides the ones automatically associated you can monitor more parameters Here are the steps to configure more monitors 1 2 3 4 5 From Admin select Device Templates From the list of templates select the template for the device type to which you want to associate more monitors Select the corresponding letter to get to the template quickly In the device template from the Monitors column click the Add Monitor button All the predefined monitors are listed Select the required monitors from here and click OK All the devices of the same type are listed Click Apply for the selected monitors to be associated to all the selected devices AdventN
28. ase of failure of primary mail server OpManager uses secondary mail server to send e mail and SMS AdventNet Inc 64 KE e AdventNet ManageEngine OpManager 7 User Guide Configuring Pxoxy Server Settings Any business enterprise will have a proxy server to optimize its connectivity to Internet and to filter access to restricted Web sites In OpManager to monitor URLs over internet you need to provide the proxy server details of your enterprise To enter the details follow the steps given below 1 Under the Admin tab click Proxy Server Settings 2 Select the Enable Proxy check box 3 Enter the Proxy server name port number in which the Web service is running on the proxy server and the user name and password to connect to the proxy server 4 For the devices that do no require to go through a proxy specify the name or the IP Address of the devices as a comma separated list in the No Proxy field 5 Click Save to save the details AdventNet Inc 65 K AdventNet ManageEngine OpManager 7 User Guide Configuring SMS Server Settings Besides the email based SMS notifications OpManager allows you to configure modem based SMS alerts Configure the SMS Server Settings in OpManager as follows ARON Ensure if yours is one of the supported modems Connect the GSM Modem to the Serial Communication Port Go to Admin gt SMS Server Settings Configure the port number to which the Modem is connected Click
29. b browser such as Internet Explorer or Mozilla Firefox 2 Type https lt host name gt lt port number gt in the address bar and press Enter Here lt host name gt is the name of the machine in which OpManager is running and lt port number gt is the port that you have chosen to run OpManager Web Server during installation 3 Type the User Name and Password and click Login The default user name and password are admin and admin respectively Alternatively if the OpManager server is running on Windows machines you can start the Web client using Start gt Programs gt ManageEngine OpManager gt OpManager Web Client OR Right click the tray icon and select Start Client option If you have migrated to OpManager 7 from version 6 you can enable SSL after migration AdventNet Inc 6 Ev AdventNet ManageEngine OpManager 7 User Guide Enabling SSL in OpManager OpManager 7 build 7010 onwards supports SSL All the users who have been using version 6 can now migrate to version 7 and enable SSL Here are the steps to enable SSL 1 Stop OpManager Service 2 Open a command prompt and change directory to opmanager bin 3 Execute the script OpManagerService bat with r option as shown below OpManagerService bat r This removes the Service entry 4 Rename the folder called apache under opmanager to apache old 5 Download the SSL enabled Apache from the following link http bonitas adventnet com opmanager 12
30. bility eeeronnrrrnnnrnnnrnnnrnrnrrnnnrrnrrrrnnnrnrrrrnnnannnrnnnnnnnnnnnnennnnennnnnn 54 Associating URL Monitors to Servers Luusrusgmgeeteussidsvimuddndendeine 55 ALERTING Qi 56 Managing Faults in EE 56 Alert AC ONS EE aa eee Sen erate nce NE NE TE ENNER ERS 58 Receiving SNMP Traps in OpManager AEN 60 Processing SNMP Traps into Alarms rrrnnnonnrrrnnnnonvrrnnnnnnnrnnnnnnnnnnnennnnnnnnnrnnnrrnnnerrrrrnnesennnn 61 Configuring Mail Server d E 64 Configuring Pxoxy Server SettinS AAR 65 Configuring SMS Server Settings uarseasetauasamgenemmsenanesemeenmt 66 Configuring Email Alerts Luasssnmntsjaseeemeeenieiedvnsis mm n t daddenik dust hkdsade 67 Using Run Program Notification Profile Lamussnmsssnmmlmunnst umeeinuies tude 69 Creating a Sound Notification Profile rrrnnnnnnrrnnnnnnnnvnnnrnnnvnnnnrrnrnnnnnnrnrnnnnanrnnrnnnnnnnnnene 71 AdventNet Inc 2 SA AdventNet ManageEngine OpManager 7 User Guide Modifying and Deleting Notification Profiles AAA 72 Associating Notification with Managed Devices rrnnrnnnrrnnnnnnnvrnnnnnrrrrnnnnrnnrrnnnnennrrenenennnnnne 73 INTEGRATING WITH OTHER ME APPLICATIONS snnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 74 Integrating with NetFlow Analyzer E 74 Integrating with ServiceDesk Pius 75 Integrating with DEVICS e d 76 Integrating with Firewall Analyzer m m miasbinenbakeesitunnstk 77 OTHER UTILITIES AND TOOUS wasn 78 Configuring Database Maintenance rrarnnnrrnnnannv
31. c 86 KE e AdventNet ManageEngine OpManager 7 User Guide Business View based Reports OpManager provides an intuitive Availability Dashboard for your business view You can track the fault to the root in no time To access the business view dashboard follow the steps below 1 Go to the required business view Click on the Dashboard tab The business view dashboard shows the availability distribution and also the least available devices in that view 3 Click on the bar indicating a problem to drill down to the actual fault 4 You can also view the dashboard for various periods like the last 24 hours or last few days to analyze the trend AdventNet Inc 87 ei AdventNet ManageEngine OpManager 7 User Guide Appendix Installing SNMP Agent on Windows System Adapted from Windows help e Installing SNMP Agent on Windows XP 2000 2003 e Installing SNMP Agent on Windows NT e Installing SNMP Agent on Windows 98 You need to know the following information before you install the Simple Network Management Protocol SNMP service on your computer e Community names in your network e Trap destinations for each community e IP addresses and computer names for SNMP management hosts To install SNMP on Windows XP 2000 and 2003 follow the steps given below You must be logged on as an administrator or a member of the Administrators group to complete this procedure If your computer is connected to a network networ
32. covered devices However there might be some known devices that are under maintenance and hence cannot respond to status polls sent by OpManager These devices can be set to unmanaged status to avoid unnecessary polling Once maintenance gets over they can be set to managed status To unmanage a device 1 Go to the device snapshot page 2 Under Actions select Unmanage This stops the status polling and data collection for the device and changes the device status icon to gray To start managing an unmanaged device 1 Go to the device snapshot page 2 Under Actions select Manage This resumes the status polling and data collection for the device The status icon shows the current status of the device To manage or unmanage many devices at a time you can use Quick Configuration wizard of OpManager To do so follow the steps below In the Admin tab under Tools click Quick Configuration Wizard Select Manage Unmanage devices and click Next Select the category from which you want to umnanage To stop managing the devices move them to the list in the right To start managing the unmanaged devices move them to the list in the left 5 Click Finish PON You can also schedule downtimes for the devices incase you do not want it monitored for a specified interval AdventNet Inc 17 gt AdventNet ManageEngine OpManager 7 User Guide Device Snapshot OpManager s Device Snapshot shows the device health and tha
33. ct Admin gt Notification Profiles Click Add New option against Run Program Type the profile name In the Command Name field specify the name of the program to be executed with the absolute path Example C profiles testprogram bat If the program requires some arguments specify the arguments Save the profile Click Associate link on the right to associate the profile to devices Select the Profile and click Next Select the fault criteria for which you need to be notified For instance if you want to be notified of threshold violation select Threshold rule is violated Click Next 10 Select the devices or the category of devices for which you want to be notified Click Next PONS OONHDN The profile is associated to all the servers The program is executed with the specified arguments whenever a fault matching the selected criteria occurs AdventNet Inc 69 KE e AdventNet ManageEngine OpManager 7 User Guide Using a Run Command Notification Profile You can configure OpManager to automatically run a system command whenever a fault is detected in the device For instance you can configure OpManager to execute a netsend command to send popup messages to users machines whenever a specific type of an alarm is raised for a device To create a profile that executes the specified program follow the steps given below Select Admin gt Notification Profiles Click Add New option against Run System Command
34. de Installing SNMP Agent on Solaris Systems Download the latest version of SNMP using the following URL http heanet dl sourceforge net sourceforge net snmp ucd snmp 4 2 6 tar gz Extract the file using following command tar zxvf ucd snmp 4 2 6 tar gz To install SNMP follow the steps given below 1 Login as root user 2 Execute the command to set the path of the C compiler export PATH lt gcc path gt PATH 3 Execute the following four commands from the directory where you have extracted the ucd snmp o configure prefix lt directory name gt with mib modules host directory name is the directory to install SNMP agent Preferably choose a directory under root The directories usr and local might contain the files of an older version of SNMP and so do not choose these directories to ensure proper installation o make o umask 022 o make install This completes the installation process To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents AdventNet Inc 91 AdventNet ManageEngine OpManager 7 User Guide Configuring SNMP Agents Configuring SNMP agent in Windows XP 2000 2003 Configuring SNMP agent in Windows NT Configuring SNMP agent in Linux versions prior to 8 Configuring the Agent in Linux versions 8 and above Configuring SNMP agent in Solaris Configuring SNMP Agent in Windows XP 2000 and 2003 Systems For details about installing SNMP agents in Windows systems r
35. der the Admin tab select SNMP Trap Processors All the configured processors are listed here On the right select Load From Mibs under Actions From the list of MIBs select the MIB from which you would like to load the trap variable The traps in that MIB are listed Select the required trap variable and click Add Trap Processor s A Processor for the selected trap is added and is listed under the SNMP Trap Processors Adding New Processors Directly You can add processors for traps from any custom SNMP MIB OpManager can extract useful information that is sent with SNMP traps as variable bindings SNMP varbinds So if you have bought devices from different vendors all you need to do is get access to those vendor specific MIBs and you can easily have OpManager monitor critical variables on that device If a managed device sends a trap that has not been defined you can view them in the Unsolicited Traps view until a processor is configured To create a trap processor follow the steps given below PON Click SNMP Trap Processors under the Admin Tab Click Add Custom under Actions Fill in the values for the text fields in this dialog Click Add The processor is added AdventNet Inc 62 A g AdventNet ManageEngine OpManager 7 User Guide Configuring Notifications When a fault is detected in your network an event occurs and multiple events correlate to trigger an alarm You can configure OpManager to notify the ne
36. device to view this information To view the details click the device icon in the map Under Device Info click Installed Software Viewing Active Processes OpManager provides you the information on the processes that are currently running on the managed device You need to have SNMP agent running in the device to view this information To view the details click the device icon in the map From the snapshot page under Device Info menu click Active Processes AdventNet Inc 21 A AdventNet ManageEngine OpManager 7 User Guide Configuring Additional Device Properties Configure additional properties of a device by adding additional fields This makes device management easy 1 From Admin tab select Additional Fields A list of pre populated fields is shown 2 Select Device from Associate pre defined fields to all list box 3 Click Add Field button on the top right corner of this table and configure the following values Field Name Configure the name of the additional property Type Select the property type Field Length Set the length of the field Description Add a meaningful description for the field Click Save to apply the configuration OT RO NE The properties added is applied to all the devices The additional fields are displayed when you click the Device Notes tab in the device snapshot page These properties are useful when configuring notification profiles To delete these fields select the correspond
37. e corresponding list box Click Apply Drop the devices on the map and click on the confirmation check box that appears Once the devices are dropped on the map select and drag drop the devices to be placed in the required location on the map Click Save button on the left to create and save the map Click Exit to see the newly created business view You will also find the availability dashboard for the devices in the business view Drawing a Link Between Devices To represent the network diagram in the map OpManager allows you to draw links between the devices in a business view You can assign a meaningful name to the link and also configure to change the color of the link to indicate its status To draw a link follow the steps given below 1 2 ONDA o 10 11 12 13 Click the Add Link button on the left From the map on the right click the device from which you want to draw a link the source device and move the mouse to the destination device and click that device A link properties dialog pops up Configure a display name for the link In the Get Status from field select any interface from either the source device or the destination device The link will inherit the status of the interface that you choose here For instance if the source device goes down and if you have selected an interface from that device the link also inherits the status of that device Select the thickness of the link Click Apply
38. e monitor to be associated Check the list of devices and click Apply 10 The modified template is applied to all devices of type Linux Go to the snapshot page of any of the Linux devices You will find the new custom monitor in the list of associated performance monitors 11 For SNMP based monitors to work make sure to enable SNMP on the devices and check if the OID is implemented 12 To easily apply a new monitor to a set of devices you must add the monitor to the device template AdventNet Inc 41 SA AdventNet ManageEngine OpManager 7 User Guide Device specific Monitors The monitoring configuration may need alteration for specific devices Doing a bulk configuration using the device templates applies the same set of configurations for the devices of the same type Inorder to change the configuration for specific devices here are the steps 1 Go to the device snapshot page 2 Scroll down to the Monitors section 3 From here select the required monitors Monitors of the selected category are listed on the right 4 Click the Edit icon against the monitor name The Edit Monitor page is displayed 5 Change the values for the required parameters and and click OK The changes to the monitor are effected only for that device AdventNet Inc 42 AdventNet ManageEngine OpManager 7 User Guide H te Viewing Process Diagnostics You can view the top ten proccesses utilizing the maximum resources Process
39. ed 6 From this list select the required Monitors and associate it to the Server ARON These monitors are associated to the device Ensure to associate the correct WMI credential to the device OpManager uses these credentials to connect to the device using WMI AdventNet Inc 51 IG AdventNet ManageEngine OpManager 7 User Guide Monitoring MSSQL Parameters MSSQL Services and Parameters can be monitored using WMI Here are the steps to associate the MSSQL monitors to a device Go to the snapshot page of a device that has MSSQL running Scroll down and select the Monitors tab Click on Performance Monitors The monitors are listed on the right Click the Add Monitor button on the right A list of monitors is displayed Click the MSSQL Monitors button on top of this list The monitors of all the MSSQL parameters are displayed From this list select the required MSSQL Monitors and associate it to the Server Oe O N D These monitors are associated to the device Ensure to associate the correct WMI credential to the device OpManager uses these credentials to connect to the device using WMI AdventNet Inc 52 AdventNet ManageEngine OpManager 7 User Guide Monitoring Windows Event Logs The Event Log is a Windows service that logs about program security and system events occurring in Windows devices The events can be related to some application system or security You can monitor these events using Op
40. efer to Installing SNMP Agent on Windows Systems To configure SNMP agent in Windows XP and 2000 systems follow the steps given below ONDE om ON 9 Click Start point to Settings click Control Panel Under Administrative Tools click Services In the details pane right click SNMP Service and select Properties In the Security tab select Send authentication trap if you want a trap message to be sent whenever authentication fails Under Accepted community names click Add Under Community Rights select a permission level for this host to process SNMP requests from the selected community In Community Name type a case sensitive community name and then click Add Specify whether or not to accept SNMP packets from a host o To accept SNMP requests from any host on the network regardless of identity click Accept SNMP packets from any host o To limit acceptance of SNMP packets click Accept SNMP packets from these hosts click Add type the appropriate host name IP or IPX address and then click Add again Click Apply to apply the changes To configure SNMP traps follow the steps given below EO Na Do 8 Click Start point to Settings click Control Panel Under Administrative Tools click Services In the details pane right click SNMP Service and select Properties In the Traps tab under Community name type the case sensitive community name to which this computer will send trap messages and then click Add to l
41. egory OpManager allows you to set a common monitoring settings for all the devices under a specific category To do so follow the steps given below 1 2 3 4 Click the Admin tab Under Monitoring click Monitoring Intervals To enable monitoring for a category select the check box under Enable corresponding to the category and type the monitoring interval in minutes in the adjacent box To disable monitoring a specific category clear the respective check box Click Save to save the settings For instance if you want to monitor servers every minute ensure that the check box corresponding to Servers is selected and type 1 in the adjacent box How Frequently Should I Monitor The general practice is to monitor critical devices more frequently than non critical devices Given below are the recommended monitoring intervals for small and medium sized networks up to 1000 devices e Routers and Critical Servers 10 minutes e Switches Hubs and Printers 10 20 minutes e Critical Services like Exchange Active Directory 10 20 minutes e Desktops and Workstations We recommend turning off monitoring for desktops and workstations to reduce the amount of network traffic generated by OpManager This is done by removing selection for Desktop category in Admin gt Monitoring Intervals Alternatively monitor them less frequently say for every hour or 30 minutes If there are a few critical workstations that you want to m
42. ehensive network monitoring software that provides the network administrators with an integrated console for managing routers firewalls servers switches and printers OpManager offers extensive fault management and performance management functionality It provides a lot of out of the box graphs and reports which give a wealth of information to the network administrators about the health of their networks servers and applications OpManager s network monitoring functionality includes the following Network Monitoring OpManager discovers switches routers and firewalls in the network during the network discovery automatically and monitors the critical parameters such as the traffic rate error and discards rate buffer hits and misses and so on You can get the availability report of each port and interface Using the Switch Port Mapper tool you can get the list of devices connected to each port of the switch You can also create your own views and draw the diagram to virtually represent your network and get the availability of the interfaces visually Server Monitoring OpManager allows you to classify devices as servers and desktops This facilitates separating critical servers from end user workstations and allows for more meaningful management You can manage Windows Event Logs and Windows Services Applications and Services Monitoring OpManager discovers and actively monitors services and applications running in the servers Out of the box s
43. er You can configure to receive an e mail or SMS when the URL monitored in a server goes down For this you need to create a notification profile for the URL is down criteria and associate it to the server AdventNet Inc 55 KE e AdventNet ManageEngine OpManager 7 User Guide Alerting Managing Faults in Network There can various types of faults in a network With the network health depending on various resources like the system resources services network connectivity etc getting to the root of the problem is simplified when the monitoring solution raises meaningful alarms OpManager helps you identify the fault quickly with its detailed alarms indicating the resource that is poorly performing in the device The different types of OpManager alarms inlcude Status poll Alarms device service interface port down alarms Threshold based alarms for host resources response times etc proactive monitoring Alarms from SNMP Traps Windows event logs based alarms OpManager monitors the resources for availability and performance and triggers alarms for all the criteria mentioned above These alarms can also be sent as email or sms alerts from OpManager AdventNet Inc 56 KE e AdventNet ManageEngine OpManager 7 User Guide Viewing Alerts The Alarms tab in OpManager shows all the latest alerts From the list box on the top right corner you can access the following e All Alarms A complete list of alarms is dis
44. eral devices at one go Here are the steps 1 From the Admin tab select Quick Configuration Wizard 2 Select the option Associate a credential to several devices and click Next 3 All the available Credentials are listed Select the Credential which you want to associate to your devices 4 Select the devices to which you want to assign the credential from the column on the left and move them to the right 5 Click Finish The Credential is associated to the selected devices AdventNet Inc 14 SA AdventNet ManageEngine OpManager 7 User Guide Discovering Networks Using OpManager You can discover devices on a network by either specifying a range or the entire network OpManager uses ICMP Nmap to discover the devices on a network Discover a range To discover devices from a selected range specify the start and end ip address and select the netmask for the devices to be discovered within that range Click the Admin tab Under Discovery select Discover Devices Use IP Range Select this option to specify the range Start IP Specify the IP address of the device in the range from where OpManager should start discovery End IP Specify the IP address till which OpManager should discover Netmask Select the correct netmask Discovery Credentials Select the configured Credentials to be used for discovery Advanced SNMP Settings Click here to configure an increase SNMP timeout or SNMP retries AON ONO Discove
45. ert The server might not be running or the network traffic may be too high when configuring the DeviceExpert details in OpManager e Check if the DeviceExpert service details are correctly configured Specially the port number and the proper server keystore file is selected e Despite correct details if you still face issues try the following o Open a command prompt and change directory to opmanager bin o Execute the script sel deviceexpert bat with the absolute path of OpManager installation folder For instance if the OpManager path is C Program Files AdventNet ME OpManager the script should be executed as follows C Program Files AdventNet1 ME OpManagen bin gt ssl_deviceexpert bat C Program Files AdventNet1 ME OpManager AdventNet Inc 76 A AdventNet ManageEngine OpManager 7 User Guide Integrating with Firewall Analyzer OpManager can seamlessly integrate with Firewall Analyzer a web based Firewall Log Analysis amp Reporting Tool Integrating OpManager with Firewall Analyzer allows you to monitor your Server s Security Traffic amp Bandwidth utilization in depth To view the detail traffic and security reports from Firewall Analyzer the prerequisites are 1 Firewall Analyzer must be up and running in your network The firewall whose logs you would like to analyze must be available in both OpManager and Firewall Analyzer That is configure your firewalls to forward syslog messages to the server running F
46. erties CPU Utilization Shows the current CPU load of the device Clicking the graph shows the trend chart of CPU utilization Memory Utilization Displays the current memory utilization of the device Disk Utilization Displays the current disk usage of the device incase of servers Monitors This tab lists different monitors for the device Select each monitor section to view the monitors You can add more monitors from the available template or even remove the unwanted monitors from the device Notification Profiles This tab lists the notification profiles associated to the device You can add more profiles from here Interfaces Displays the list of interfaces in the selected device with their status and other details Click the interface name link to view its availability and graphs on traffic and bandwidth utilization Actions Menu List of actions that can be performed on the device include Update Status Rediscover Now Ping Trace Route Show Alarms Monitoring Interval Delete Manage UnManage Custom Report AdventNet Inc 18 K AdventNet ManageEngine OpManager 7 User Guide Device Info Menu The device information that can viewed from this menu include e Asset Details The Hard Disk and RAM details are shown here More detailed information is shown when integrated with ServiceDesk Plus e Installed Software A list of software installed on the server is shown here and this information is retrieved using SNMP
47. ervice goes down select the corresponding option 7 Click Finish A list of Services for which a monitor is added is shown 8 Click the link at the bottom of this list to associate these service monitors to devices 9 From the drop down list box select the services one by one and move the devices from the not monitored column to the monitored column 10 Hit Save The newly added services are also monitored on the selected servers AdventNet Inc 49 gt AdventNet ManageEngine OpManager 7 User Guide Active Directory Monitoring Active directory monitoring feature takes OpManager a step further in proactive monitoring of Windows environment The system resources of the Domain Controllers where the Active Directory AD database resides and few critical Active Directory Services are monitored in OpManager To make AD monitoring more simple and easily accessible The Domain Controllers are classified under a separate category under Infrastructure Views The categorization of the device as a Domain Controller is done automatically if SNMP is enabled The system resources of the device and the AD services are monitored using WMI The snapshot page of the Domain Controller shows a dial graph for AD Store in addition to the dial graphs for CPU Memory and Disk Utilization The other utilization data displayed in the snapshot page for the Domain Controller are Resource Utilization by LSASS Local Security Authority S
48. et Inc 40 gt AdventNet ManageEngine OpManager 7 User Guide Adding Custom Monitors In addition to OpManager s default monitors you can also create your own monitors for the SNMP enabled devices in your network The SNMP variable for which you intend configuring a monitor should return a numeric output when queried To add a custom monitor for a resource of a particular device type the device template must be modified The new monitor should be defined in the device template so that the monitor is associated for all devices of that type Here are the steps 1 Goto Admin gt Device Templates Select the template in which you want to add a new monitor Eg Linux Click the letter L to displays templates starting with this letter 3 From here click any template Example Linux Scroll down the template and click Add Monitors under Monitors column 4 Click the New Monitor link in this page 5 Click the Select button in the Add a new monitor page to browse and select the OID for which you want add a monitor The MibBrowser is shown 6 Load the required MIB and select the OID Eg hrStorageSize from HostResource MIB Click OK after selecting this OID 7 Configure all the other properties of the monitor like the name displayname units etc Click OK The new custom monitor is listed under Monitors column in the template 8 Click Apply 9 The devices are listed prompting you to select the devices for which you want th
49. g a Get request Type the request parameters and their values in the form lt parameter name gt lt value gt if any to know the actual availability of the URL Note that you can enter only one parameter in a line 10 Configure the user name and password for authorization This will be required in the pages where you need to log on and test the availability of the host 11 Click Check Now to check the availability of the URL based on the given details You can verify the correctness of the given details using this instant check 12 Click OK to add the URL monitor ONOORWN Viewing URL Response Time and Availability You can get the details about the URL response time and availability in the URL snapshot page To view the URL snapshot click the URL link in the Home page or Maps tab Then click the URL whose snapshot you want to view Click the Availability chart to view the availability history and the URL downtime uptime chart AdventNet Inc 54 SA AdventNet ManageEngine OpManager 7 User Guide Associating URL Monitors to Servers You can add URL monitors to Servers to check the availability of the URL from those servers 1 Go to the device snapshot page 2 Scroll down to the Monitors section and click URL Monitors 3 On the right you will find a link to add the monitors Click to add monitors 4 Configure all the values for the URL Monitor The configured URL is monitored for availability from that Serv
50. he Intelligent Agent and installed in the same ORACLE HOME After the installation completes the following new NT services will be created Oracle SNMP Peer Encapsulator Oracle Peer SNMP Master Agent If you do not install the Intelligent Agent software in the default ORACLE HOME the names of all the services will begin with the following Oracle lt home name gt For SNMP master agent to communicate with both the standard SNMP service and the Intelligent Agent the SNMP services file must be configured properly Specify an unused port where the encapsulated agent Microsoft SNMP Service should be listening Microsoft SNMP Service typically uses port 1161 The port is specified in the SERVICES file located in the NT_HOME SYSTEM32 DRIVERS ETC directory Make sure that you have the following lines in the file snmp 1161 udp snmp snmp trap 1162 udp snmp Note If an entry for SNMP already exists in the file change the port from 161 default number to another available port 1161 in this example 2 In the same location check that the HOSTS and LMHOSTS SAM files contain the mappings of IP addresses to host names for all computers in the SNMP setup System performance will improve if more computer addresses can be resolved locally Even if you use DHCP and WINS adding the IP addresses will soeed up the SNMP integration AdventNet Inc 98
51. he Web server 3 Start the OpManager server Changing Other Ports You can also change the port by editing the value of WEBSERVER PORT 80 in the file conf Port properties You can change the following ports too in this file if the default ports are occupied WEBCONTAINER PORT 8009 NMS BE PORT 2000 WEBSERVER PORT 80 TOMCAT_SHUTDOWNPORT 8005 RMI_PORT 1099 AdventNet Inc 11 KE e AdventNet ManageEngine OpManager 7 User Guide What Should Be Monitored Active network monitoring is a must to gain accurate and real time visibility of the health of your network However frequent monitoring can become a huge strain on your network resources as it generates a lot of traffic on the network especially in large networks We recommend monitoring only the critical devices on the network This is a best practice adopted by the network administrators worldwide Following are the components of networks that are considered critical e WAN Infrastructure Routers WAN Switches Firewall etc e LAN Infrastructure Switches Hubs and Printers e Servers Services and Applications Application Servers Database servers Active Directory Exchange Servers Web servers Mail servers CRM Applications etc e Host Resources CPU Memory and Disk Utilization of critical devices e Critical Desktops and Workstations AdventNet Inc 12 SA AdventNet ManageEngine OpManager 7 User Guide Monitoring Interval for a Device Cat
52. http www opmanager com gt AdventNet ManageEngine OpManager 7 User Guide Table Of Contents MANAGEENGINE OPMANAGER NETWORK MONITORING SOFTWARE 5 EE Ae Ee 6 Starting EEN E 6 Enabling SSL in ele En Ee 7 REGISTERING OPMANAGER eege 8 Migrating DAA AS aura 9 Data Backup and FAM 10 Changing Ports in OpManager ssssseeessenesssrrrreerenrtrstrnssrtrnrnrtrrrntssrrrnerrnnnnnrnnnnssetnn nennen 11 What Should Be le e KEE 12 Monitoring Interval for a Device Category ENEE 13 Reeg E 14 Add Credentials EEE EE RE tagep anime dceay seetenadeshedeangesceniecans ennenen 14 Discovering Networks Using OpMansager AAA 15 Discover Individual Devices mrrrrnnnnnnnnvvvvrnnnennnrnnnnvnnvnnnnnvnrnnnnnnnnnnnnenennnenennnnnnnnnnenonrnennnnen 16 MANAGING DEVIGES ati cccenatecaansteasreustensusnatsasenats niania 17 Managing and Unmanaging a Device eererernrrnnnnnnnnnvnvnnnnnannnnnnnennnnnnnnnenennnnennennennernnnnnnen 17 D vi e TSN 18 Viewing Asset Details ea 20 Viewing get ER 21 Configuring Additional Device Properties rrrannvrnnnnrnnnrnnnnnnnnvnnnnnnnrrnnnnrenrrrnnnnrnnrrennnnnnnnnne 22 Configuring Additional Interface Properties rrrrnrnnnnnvrnnnrnnnrnnnnnnnnrrnnnrrrnrrnnnnrrnrrnnnnnnnnnnee 23 CLASSIFYING AND MAPPING THE DEVICES seen 24 Classification and Device Templates suanearmdstmanenniuedase mnd rdtsnev 24 Using Interface Templates AAA 25 Categorization into Default E EE 26 Adding New Infrastr
53. iew the profile is associated to all the devices in the selected view POE To associate a notification profile to a single device follow the steps given below 1 Open the snapshot page of the device 2 Select the Notification Profiles tab at the bottom 3 Click the corresponding link to select and assoicate the required profiles AdventNet Inc 73 gt AdventNet ManageEngine OpManager 7 User Guide Integrating with Other ME Applications Integrating with NetFlow Analyzer OpManager can seamlessly integrate with the network traffic monitoring tool Netflow Analyzer one A of the AdventNet ManageEngine suite of products Netflow Analyzer provides detailed interface traffic reports To view the detailed traffic report from Netflow Analyzer the prerequisites are 1 Netflow Analyzer must be up and running in your network The interface whose traffic you would like to monitor must be discovered in both OpManager and Netflow Analyzer 3 The NetFlow Analyzer settings must be configured properly in OpManager Configure NetFlow Analyzer Settings To configure the NetFlow Analyzer Settings in OpManager 1 Click Admin tab click Add On Products Settings 2 Click NetFlow Settings icon in this screen 3 Type the following NetFlow Analyzer server details 1 Server Name 2 Port default is 8080 3 User Name 4 Password 5 Polling Interval in mins 4 Save the settings After configuring the settings you can follow the steps
54. il profile is created the values of the primary SMTP server and the authentication details are retrieved from the Mail Server settings Refer to Configuring Mail Server Settings for steps to enter the details If the SMTP server is not available while sending e mail secondary mail server is used to send the mail automatically AdventNet Inc 67 A AdventNet ManageEngine OpManager 7 User Guide Configuring SMS Alerts You can configure OpManager to send SMS to network administrators whenever a fault is detected in the device You can create separate profiles for each administrator and assign them to devices so that whenever a device has trouble depending on the trouble SMS is sent to the technician concerned OpManager supports email based SMS alerts and also modem based SMS alerts Please note that Modem based SMS alerts comes as an add on over OpManager and needs to be licensed seperately Modem based SMS Alerts To create a modem based SMS notification profile here are the steps Configure the SMS Server Settings Click the Admin tab Under Alerts click Notification Profiles A From Modem based SMS column click Add New Type the profile name Type the mobile number Select the required alarm variables The selected variables will be seen in the sms alert received NOARON Refer to the support modems list to use this notification profile Email based SMS Alerts To create an email based SMS notification profile
55. ils Password a password for the above user Re type Password retype the password for confirmation Contact Details Email ID email ID of the above user Phone number the user s phone number Mobile number the user s mobile number Access Details For users with only partial permission the business views assigned to that user is displayed Remove selection for the view if you want to remove the views from the user s purview For users with full control this option is not displayed AdventNet Inc 35 TS AdventNet ManageEngine OpManager 7 User Guide Removing Users You can remover the users 1 Goto Admin gt User Manager 2 Click the Delete icon against the user name whose account you want ot delete 3 A confirmation dialog pops up Click OK The user account is deleted AdventNet Inc 36 IG AdventNet ManageEngine OpManager 7 User Guide Monitoring Network Resources Monitoring CPU Memory Disk Using SNMP The monitors for CPU Memory and Disk Utilization are automatically associated for the devices based on the device template definitions For instance for Linux servers the default template has SNMP based monitors associated So all Linux servers will have SNMP based resource monitors associated You will see the dial graphs for these three resources in the device snapshot page if SNMP is enabled All the Server templates have the monitors defined for various host resources By default the CPU
56. ing check box and click the Delete link on the top right corner of this table AdventNet Inc 22 KE e AdventNet ManageEngine OpManager 7 User Guide Configuring Additional Interface Properties Configure additional properties of a device by adding additional fields This makes device management easy 1 From Admin tab select Additional Fields A list of pre populated fields is shown 2 Select Interfaces from Associate pre defined fields to all list box 3 Click Add Field button on the top right corner of this table and configure the following values Field Name Configure the name of the additional property Type Select the property type Field Length Set the length of the field Description Add a meaningful description for the field Click Save to apply the configuration oo Eg These properties are useful when configuring notification profiles To delete these fields select the corresponding check box and click the Delete link on the top right corner of this table AdventNet Inc 23 AdventNet ManageEngine OpManager 7 User Guide Classifying and Mapping the Devices Classification and Device Templates During initial discovery OpManager categorizes the network devices into servers printers switches routers and firewalls For proper classification install and start the SNMP agent on all the managed devices OpManager comes with over 300 device templates which carry the initial configurations
57. irewall Analyzer These firewalls should be discovered in OpManager for monitoring 3 The Firewall Analyzer settings must be configured properly in OpManager Configure Firewall Analyzer Settings To configure the Firewall Analyzer Settings in OpManager 1 Click Admin tab click Add On Products Settings 2 Click Firewall Analyzer Settings icon in this screen 3 Type the following Firewall Analyzer server details 1 Server Name 2 Port default is 8500 3 User Name 4 Password 5 Select the Polling Interval in minutes 4 Test and save the settings by clicking on Test Connection and Save button After configuring the settings you can follow the steps given below to see the detailed reports 1 Goto the Firewalls map 2 Click the required Firewall icon in this map to see its snapshot page 3 From the Reports menu on the right in the snapshot page select any of the following options to view the respective reports 1 Traffic Reports 2 Security Reports 3 Custom Reports 4 All Reports Detailed reports retrieved from Firewall Analyzer are shown based on the reports selected AdventNet Inc TT AdventNet ManageEngine OpManager 7 User Guide Other Utilities and Tools Configuring Database Maintenance To plot graphs and generate reports OpManager collects data from the managed devices at regular intervals By default OpManager aggregates the performance data into hourly data at the end of each hour The hourly data thus ca
58. ises require continuous monitoring of their Web sites as the failure of these sites might have an impact on the business You can monitor global URLs such as www yahoo com and www adventnet com or URLs in a server such as http 192 168 4 11 index html http web and so on You can perform a content match on these URLs and confirm their availability Further for pages that require a form submit such as user name and password you can provide these details and verify the availability of the next page Note If a proxy server is configured in your network make sure to provide its details in the Proxy Server Settings page of OpManager Refer to Configuring Proxy Server Settings for steps to do this This is required for monitoring any URL in a proxy enabled LAN To configure a global URL monitor follow the steps given below 1 Under the Admin tab click URL Monitors In this page you can add edit and delete the URL monitors To add a URL monitor click Add URL Enter a name to the URL monitor in the URL Monitor name field Type the URL address to be monitored Type the Monitoring Interval and the value of Timeout in the respective fields Enter the Email ID in the Send Alert to field to be notified when this URL goes down Type the string to be compared with the contents of the monitored Web page Select between Get and Post the methods for any HTTP HTTPS based URLs This is required because certain URLs cannot be accessed usin
59. ist Under Trap destinations click Add In the Host name IP or IPX address field type host name or its IP address of the server OpManager server to send the trap and click Add Repeat steps 5 through 7 until you have added all the communities and trap destinations you want Click OK to apply the changes Configuring SNMP Agent in Windows NT Systems For details about installing SNMP agents in Windows systems refer to Installing SNMP Agent on Windows Systems To configure SNMP agent in Windows NT systems follow the steps given below Click Start point to Settings click Control Panel Under Administrative Tools click Services In the details pane right click SNMP Service and select Properties AdventNet Inc 92 ei AdventNet ManageEngine OpManager 7 User Guide In the Security tab select Send authentication trap if you want a trap message to be sent whenever authentication fails Under Accepted Community Names click Add In the Community Names box type the community name to authenticate the SNMP requests To move the name to the Accepted Community Names list click Add Repeat steps 6 and 7 for any additional community name To specify whether to accept SNMP packets from any host or from only specified hosts click one of two options o Accept SNMP Packets From Any Host if no SNMP packets are to be rejected on the basis of source computer ID o Only Accept SNMP Packets From These Hosts if SNMP packets a
60. it is still highlighted click Add under Trap Destination To move the name or address to the Trap Destination list for the selected community type the host name in the IP Host Address or IPX Address box and then click Add Repeat step 10 for any additional hosts Click OK to apply the changes Configuring the Agent in Linux versions prior to 8 For details about installing SNMP agents in Linux systems refer to Installing SNMP Agent on Linux Systems Stop the agent if it is running already using the command etc rc d init d snmpd stop Make the following changes in etc rc d init d snmpd file o Replace the line daemon usr sbin snmpd 0PTIONS with daemon root ucd_agent sbin snmpd OPTIONS AdventNet Inc 93 A AdventNet ManageEngine OpManager 7 User Guide o Replace the line killproc usr sbin snmpd with killproc root ucd_agent sbin snmpd This is to choose the current installed version while starting and stopping the SNMP agent e Start the agent using the command etc rc d init d snmpd start Configuring the Agent in Linux versions 8 and above On Linux versions 8 and above the latest version of SNMP will already be available You need to just make the following changes in snmpd conf file e Insert the line view allview included 1 3 6 next to the line name incl excl subtree mask optional e Change the line access notConfigGroup any noauth exact systemview none none next to the line group conte
61. k policy settings may also prevent you from completing this procedure e Click Start point to Settings click Control Panel double click Add or Remove Programs and then click Add Remove Windows Components e In Components click Management and Monitoring Tools but do not select or clear its check box and then click Details Select the Simple Network Management Protocol check box and click OK Click Next Insert the respective CD or specify the complete path of the location at which the files stored SNMP starts automatically after installation OO ee e This completes the installation process This also implements the Host Resources MIB automatically To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents To install SNMP in Windows NT follow the steps given below Right click the Network Neighborhood icon on the Desktop Click Properties Click Services Click Add The Select Network Service dialog box appears In the Network Service list click SNMP Service and then click OK Insert the respective CD or specify the complete path of the location at which the files stored and click Continue e After the necessary files are copied to your computer the Microsoft SNMP Properties dialog box appears This completes the installation process This also implements the Host Resources MIB automatically To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents To install
62. lculated will be aggregated into daily data at the end of each day These aggregated data will be used in graphs and reports OpManager allows you to maintain the database with the required data By default the detailed data will be maintained for 7 days the hourly data for 30 days and the daily data for 365 days After the specified period the database will be cleaned up automatically To configure your own settings for database maintenance follow the steps given below Click the Admin tab Under Tools click Database Maintenance Specify the values for the following fields 1 Alarms Database the maximum number of recent alarms to be maintained must be specified here For instance if you want an history of last 500 alarms specify the value as 500 here 2 Events Database multiple events correlate to generate a single alarm This is essentially a history information 3 Performance Database the cleanup interval of the raw data as well as the archived data must be specified here 4 Click OK to apply the changes on gt AdventNet Inc 78 AdventNet ManageEngine OpManager 7 User Guide Scheduling Downtime Maintenance of network devices forms an integral part of network administration You may want to perform a maintenance of specific device types at specific intervals If such devices are removed from the network or rebooted then you will see alarms indicating that the device or the applications in the device are
63. lect Reports under Tools 2 Inthe Report Scheduler page click the Add Schedule button on the right 3 Configure the following details o Name Configure a name for the schedule o Choose Report Type You can choose to schedule reports for specific devices top n devices or for all devices o Click Next Scheduling Top N Reports All Devices reports If you have selected to schedule the Top N Reports configure the following details Top N Reports Select from Top 10 25 50 100 reports Period Choose the period for which you want the report scheduled Select Report s Select the required resource reports to be scheduled Business View Reports Select the relevant check box and the business view to generate reports specific to the devices in that business view 5 Click Next PONS Scheduling Device specific Availability reports If you have chosen to schedule reports for device specific availability details configure the following 1 Select either a category of devices or the required business view or select specific devices manually for generating the availability reports 2 Select the period for which you want to generate the reports 3 Click Next Configuring the Time Settings for generating reports Daily Select the time at which the reports must be generated every day Weekly Select the time and also the days on which the reports must be generated Monthly Select the time day and the months for which the reports m
64. lick the Add Notes option AdventNet Inc 58 gt gt AdventNet ManageEngine OpManager 7 User Guide Escalating Alarms The alarms of critical devices should not be left unnoticed for a long time For instance the mail servers web servers backup servers switches and routers are so critical that if their faults are not solved within a specified time the networking functionality will be brought down You can configure OpManager to escalate such unnoticed alarms by sending an e mail to the person concerned To configure an alarm escalation rule follow the steps given below OEE N 8 9 10 Click the Admin Tab Under Alerts click Alarm Escalation Click Add Rule to create a rule Select Enable this rule check box Assign a name to the rule in the Rule Name field Select the Severity and Category of the alarm Then configure the the interval in either hours or minutes to wait for the alarm to get cleared Type the values for the fields under Escalation Email Details to send an e mail if the alarm is not cleared within the specified interval Configure the From Email Address the Subject and the Message of the escalation mail In the Run this check every box set the interval in minutes to execute this rule Click Save AdventNet Inc 59 AdventNet ManageEngine OpManager 7 User Guide e Receiving SNMP Traps in OpManager OpManager listens for SNMP traps from devices on the defautl port 162 S
65. liseconds If the device response time exceeds the threshold value a threshold violation alarm is triggered This alarm can inturn be notified PON gt AdventNet Inc 45 IG AdventNet ManageEngine OpManager 7 User Guide Monitoring TCP Services OpManager provides out of the box support for the following services Web HTTPS FTP IMAP LDAP Telnet MySQL MS Exchange SMTP POP3 WebLogic Finger Echo DNS and NTTP By default during discovery OpManager scans the devices for the services DNS MSSQL MySQL Oracle SMTP Web You can also select other services in the list When they are found running on their default ports OoManager starts monitoring the services Scanning Services during Discovery By default OpManager scans each device on the network for the services that are chosen during discovery To modify this list follow the steps given below 1 Click the Admin tab 2 Under Discovery click Services 3 Select the check boxes under Scan during discovery corresponding to the services to be discovered and clear the selection for the services that are not to be discovered 4 You can modify the service monitor properties in OpManager When the service is not running on the default port you can configure the actual port in which it is running and you can change the timeout interval Save the changes 5 Click Update to apply the changes OpManager allows you to change the settings for monitoring these ser
66. m and Configuring SNMP agents for installing and configuring SNMP agent Then start the SQLSERVERAGENT service following the steps given below In Windows 2000 XP e Click Start point to Settings and then click Control Panel Double click Administrative Tools and then double click Computer Management e Inthe console tree click Services and Applications and then click Services e Right click SQLSERVERAGENT and click Start In Windows NT Right click on the Network Neighborhood icon on the Desktop Click Properties Click Services Right click SQLSERVERAGENT and click Start 0000 AdventNet Inc 97 AdventNet ManageEngine OpManager 7 User Guide Configuring SNMP Agent in Oracle Server To collect data from the Oracle servers and to receive traps from them using OpManager you need to install and configure Oracle Intelligent Agent The Oracle Intelligent Agent supports SNMP allowing third party systems management frameworks to use SNMP to receive SNMP traps directly from the Agent By configuring the Agent to recognize SNMP requests from the master agent third party systems can gather relevant data In Windows machines 1 Once you have installed and configured the SNMP agents in your Windows machines you have to integrate SNMP with Intelligent agent This requires Oracle Peer SNMP Master Agent and SNMP Encapsulator Agent to be installed in the Oracle server Note that these agents must be the same version as t
67. n the left A shortcut properties dialog pops up Configure a name for the shortcut in the Shortcut Name field From the Open Submap list box select the map which should be opened when you click the shortcut Select the icon to be used for the shortcut from the Default Icons or select from the Custom Icon combo box 6 Click Apply for the shortcut to be added PON gt or AdventNet Inc 30 AdventNet ManageEngine OpManager 7 User Guide Sorting Devices in Maps You can sort the devices on maps by the Name Display Name Device Type or the Severity of the device This helps you locate a resource faster To sort the devices in a map from the Sort By combo box select the required option based on which you need the sorting to be done Note Sorting of devices is supported only in the default maps AdventNet Inc 31 KE e AdventNet ManageEngine OpManager 7 User Guide Different Types of Map Views Three different types of views are supported for the default maps Click the Select View combo box on the top right corner in the Servers Router and Switches maps to select the required view type 1 Details This is a list view of all devices on that map This is useful when you have a large number of devices on a map 2 Large This shows bigger device icons and gives more visibility For instance in the Servers map the device icon also shows a couple of TCP Services monitored on the server indicating
68. nfiguration Wizard to associate a service to several devices at one go Here are the steps From the Admin tab select Quick Configuration Wizard Select the option Add a new service monitor to several devices and click Next Now select Associate a Windows service option and click Next again All the available Windows services are listed Select the service which you want to monitor on your servers Click Next Select the devices on which you want to monitor the service from the column on the left and move them to the right 6 Click Finish The service monitor is associated to the selected devices POMS a AdventNet Inc 48 gt gt AdventNet ManageEngine OpManager 7 User Guide Adding New Windows Service Monitors In addition to the Windows services monitor supported by OpManager out of the box you can add monitors for other windows services too To add a new Windows service monitor follow the steps given below 1 Under the Admin tab click Windows Service Monitors 2 Under Actions click Add Service 3 Type the name of the device in the Device Name field 4 Type the domain administrator user name password for the device in the respective fields and click Next 5 A list of all the Windows Services available on that machine is displayed From this select the services that you want monitored across all other Windows Servers 6 Based on whether or not you want to restart the service or the machine when the s
69. nfigure the ServiceDesk Plus settings details follow the steps given below Click Admin tab and select Add On Products Settings and configure the following values Server where ServiceDesk Plus is running Name or the IP address of the machine where ServiceDesk Plus is installed and running ServiceDesk Plus server port number The port number in which the ServiceDesk Plus application is running Default port is 8080 ServiceDesk Plus login The user name with which you will log in into ServiceDesk Plus Default is admin ServiceDesk Plus password The password to log in into ServiceDesk Plus Default password for admin user is admin HelpDesk Email Address The email address in the mail server to which the email must be sent This should be the same as configured in the mail server settings in ServiceDesk Plus Example help servicedeskplus com From Email Address The initiator s email address Example requestor company com After the settings are configured correctly you can configure a notification profile to log a trouble ticket AdventNet Inc 75 A AdventNet ManageEngine OpManager 7 User Guide Integrating with DeviceExpert OpManager can seamlessly integrate with the DeviceExpert a network change and configuration management solution for network devices The configurations of devices like routers switches and firewalls can be managed using this solution When integrating with OpManager you can monitor the
70. ng tips to resolve the issue As an alternative you can monitor the non SNMP Linux servers using CLI telnet or SSH or the non SNMP Windows devices using WMI AdventNet Inc 37 SA AdventNet ManageEngine OpManager 7 User Guide Monitoring Resources Using WMI OpManager monitors the system resources using SNMP by default However in the absence of SNMP on the devices the non SNMP windows devices can be monitored using WMI All the Windows device templates have the resource monitors preconfigured All you will need to do is disable the SNMP monitors associated and select the WMI monitors and associate them to the required devices Prerequisites For monitoring the Windows environment OpManager must necessarily be installed on a Windows machine Besides the device where OpManager is installed and the monitored remote Windows devices must have WMI RPC and DCOM services enabled on them Authentication to the remote devices using WMI requires you to login as a domain user with administrator privileges This is a requirement of the WMI protocol If the device is in a workgroup the system user name and password should suffice Steps to configure WMI Monitoring Go to the device snapshot page 1 From Monitors gt Performance Monitors section remove the SNMP based monitors if any 2 Click Add Monitors link on the right bottom 3 Now from the list of resource monitors select the CPU Memory and Disk Utilization monit
71. o it automatically acts as a trap receiver and based on the trap processors defined in OpManager the traps are processed and shown as OpManager alarms AdventNet Inc 60 IG AdventNet ManageEngine OpManager 7 User Guide Processing SNMP Traps into Alarms OpManager enables you to process the traps from the managed devices When a trap is received from a managed device OpManager notifies the administrator with an alarm You can configure the severity and the message of the alarm generated for the traps Some of the common traps are automatically processed in OpManager into alarms You can see all these trap processing configuration from Admin gt SNMP Trap Processors The devices must be SNMP enabled so that it can send traps to OpManager when there is a problem You can configure more trap processors in OpManager for other type of traps Different Trap Types EgpNeighborLoss n Exterior Gateway Protocol EGP neighbor has been lost The agent is reinitializing The SNMP data and configuration might have changed The voltage measured at a given testpoint is outside the normal range for the testpoint i e is at the warning critical or Cisco Voltage Change shutdown stage Since such a notification is usually Status generated before the shutdown state is reached it can convey more data and has a better chance of being sent than does the Cisco Shutdown trap GE Gong Management The Cisco configuration has been changed Tro
72. onitor you can turn on monitoring for those devices individually AdventNet Inc 13 SA AdventNet ManageEngine OpManager 7 User Guide Discovery Add Credentials OpManager accesses the remote devices using the protocols SNMP CLI or WMI The credentials like the password snmp community port etc may differ for different device types Pre configuring a set of credentials in OpManager helps applying them to multiple devices at a time saving a lot of manual effort 1 Go to Admin gt Credential Settings 2 Click New in this screen 3 Configure the following parameters and click Add to add the credentials Credential Type Select the relevant protocol Name Configure a name for the credential and also provide the description SNMP Community amp Port For SNMP v1 and SNMP v2 protocols configure the correct Read and Write community and the SNMP Port WMI If you select WMI as the protocol configure the Domain Name the user name and the password Example TestDomain TestUser Telnet SSH For Telnet SSH make sure you configure the correct login prompt command prompt and password prompt besides the user name and password to access the device The SNMP credentials created is used during the intial discovery and classfications OpManager uses these credentials to classify and add the devices into OpManager Using Quick Configuration Wizard You can also use the Quick Configuration Wizard to associate a service to sev
73. ors which has the protocol name as WMI against the monitor name 4 Click OK The monitors are added in the template under the Monitors column 5 Click Apply All the Windows devices to which the monitors are associated are listed Another column also displays devices which are classified as Unknown You can pull the required devices from this list too Click Apply once again The WMI based monitors are associated to the device AdventNet Inc 38 SA gt AdventNet ManageEngine OpManager 7 User Guide Monitoring Resources Using CLI OpManager monitors the system resources using SNMP by default However in the absence of SNMP on the devices the non SNMP Linux devices can be monitored using CLI ie Telnet or SSH All the Unix Servers templates have the resource monitors preconfigured All you will need to do is disable the SNMP monitors associated and select the CLI monitors and associate them to the required devices Prerequisites For monitoring the unix servers make sure either Telnet or SSH is enabled on them Steps to configure Telnet SSH Monitoring Go to the device snapshot page 1 2 3 4 5 From Monitors gt Performance Monitors section remove the SNMP based monitors if any Click Add Monitors link on the right bottom Now from the list of resource monitors select the CPU Memory and Disk Utilization monitors which has the protocol name as CLI against the monitor name Click OK The monitors are
74. our machine To list the versions of net snmp installed in your machine execute the following command rpm qa grep net snmp 3 If there are already installed version in your machine remove them using the command rpm e lt version of net snmp listed as the output for previous command gt nodeps 4 If there are no previously installed versions in your machine then execute the following command to install the new version rpm i lt new downloaded version of SNMP agent gt nodeps To install using the zip follow the steps given below Extract the file using following command tar zxvf ucd snmp 4 2 6 tar gz To install SNMP follow the steps given below 1 Login as root user 2 Execute the command to set the path of the C compiler export PATH lt gcc path gt PATH 3 Execute the following four commands from the directory where you have extracted the ucd snmp o configure prefix lt directory name gt with mib modules host directory name is the directory to install SNMP agent Preferably choose a directory under root The directories usr and local might contain the files of an older version of SNMP and so do not choose these directories to ensure proper installation o make o umask 022 o make install This completes the installation process For configuring SNMP agents to respond to SNMP requests refer to Configuring SNMP agents AdventNet Inc A AdventNet ManageEngine OpManager 7 User Gui
75. played here e Active Alarms This view lists only the active alarms that are not yet cleared e Unsolicited Traps The unsolicited traps sent by the agents in the managed devices are listed here These are the traps that are not configured to be processed in OpManager A If you find any of these traps to be critical you can configure OpManager to process the traps using the information received from the agent Refer to Creating a Trap Processor for details e Windows Events This view lists only the alarms that are triggered from Windows event logs as the source e Devices to Watch You can view the devices with fault in this list view AdventNet Inc 57 SA AdventNet ManageEngine OpManager 7 User Guide Alert Actions You can perform the following alert actions Acknowledge This option is useful for the operators to pick up the problem and work on it When you select an alarm and click on Acknowledge button on top the alarms list the administrator operator s name is populated in the technician s field Unacknowledge The assigned technician is removed and the alarm is back in the unassigned list Clear You can click this to clear an alarm manually Delete You can delete an alarm View History Click on the alarm message to view the Adding Notes You can add notes to the alarms to explain the steps you have followed to correct the fault or to give tips to the operator who is working on the fault In the Alarm history page c
76. r a complete network Use CIDR Select this option to discover an entire network Network IP Specify the Network IP to be discovered Credentials Select the credentials and SNMP settings as mentioned above Click Discovery for the discovery to start Oo Import the Devices into OpManager All the discovered devices are listed category wise 1 Click Import Devices to add all the devices for monitoring 2 Click Finish once the devices are added AdventNet Inc 15 SA AdventNet ManageEngine OpManager 7 User Guide Discover Individual Devices You might have added more devices to your network and may therefore need to forcefully discover these devices You can discover such devices on demand by following the steps below Click the Admin tab Under Discovery select Add Device Type either the IP Address or the Device Name of the device to be discovered Select the discovery credentials Click Add Device to start discover ARON The device is discovered and classified properly Note If you are unable to add the device or if does not show up in the map in which you are looking for try pinging the device from the OpManager machine and check for response Search the device using the Device Search box on the top right corner in the WebClient AdventNet Inc 16 SA AdventNet ManageEngine OpManager 7 User Guide Managing Devices Managing and Unmanaging a Device By default OpManager manages all the dis
77. re to be accepted only from the computers listed To designate specific hosts click Add type the names or addresses of the hosts from which you will accept requests in the IP Host or IPX Address box and then click Add Repeat step 11 for any additional hosts In the Agent tab specify the appropriate information such as comments about the user location and services Click OK to apply the changes Further the SNMP Agent running Windows NT does not respond to Host Resource Data by default To include this support you should have Windows NT Service Pack 6 amp above Verify this and then follow the steps given below Extract the NTHR MIB zip available at http bonitas adventnet com opmanager 095ep2004 NTHR MIB zip into C WinNT system32 folder Double click on the registry files to import the mibs into Windows registry Restart your Windows NT box To Configure SNMP Traps follow the steps given below Click Start point to Settings and then click Control Panel Double click Administrative Tools and then double click Services In the details pane click SNMP Service and then click Properties Click the Traps tab To identify each community to which you want this computer to send traps type the name in the Community Name box Community names are case sensitive After typing each name click Add to add the name to the list To specify hosts for each community you send traps to after you have added the community and while
78. rnnnnnnnnrnnnnnnnnrnnnnnnrrrnnnsrenrrrnensrnnrrenennnnnnnne 78 Scheduling Downtime E 79 Scheduling Reports E 80 Using the Quick Configuration Ee D 81 MIB Browser e uuusmmieeum d ve sinned exencanced exvcosmnebanes hanne ee 82 REPORTING EE uasecaut nananana anana na inanin a mananan a aawactnenauoaanmanneaanoannadawads 84 About Ree 84 Viewing Device Health Report at a Glance ENEE 85 C st m COINS EE EE EE CAERE EEEE 86 APPENDIX egene 88 Installing SNMP Agent on Windows System rrnrrnrrrrnnnrnvrrrnnnennvrnnnennnnrnnnnrnnnennnrrnnrennenen 88 Installing SNMP on Linux S SENGS enger gek Seege 90 Installing SNMP Agent on Solaris SystemS eset eeeeeeeeeeeeeeeeeeeaeeeeeeeaeeeeee 91 Configuring SNMP AT Baader 92 Configuring SNMP Agent in Cisco Devices rrrannnrnnnnrnnnvnnnrnnnnrnnnnnnrrrrnnnrenrrrnenernnrrennsnnnnnnne 95 Configuring SNMP Agent in Lotus Domino Server mmrnsvrnnrrrnnrvnnnnvrrrrnnnrenrrrnnnnrnnrrennnnnnnnnn 96 Configuring SNMP Agent in MSSQL S rver un ueskniemmesnemenen menu 97 Configuring SNMP Agent in Oracle Genver AEN 98 AdventNet Inc 3 ManageEngine OpManager Network Monitoring Software With the growing need for the network monitoring software in the IT industry OpManager has been built to satisfy the needs of network administrators by monitoring servers routers switches firewalls printers critical services and applications from a single console Network Monitoring Software ManageEngine OpManager is a compr
79. rough authentication of account logon events for computers in a domain You can add more AD Monitors to be monitored by clicking the Add Monitor button AdventNet Inc 50 Ev AdventNet ManageEngine OpManager 7 User Guide Exchange Server Monitoring You can monitor critical MSExchange 2000 2003 Services and parameters using OpManager Monitoring is done using WMI Thresholds are pre configured for critical services You can also modify or enable thresholds for other services and parameters The services monitored are Information Store Site Replication Store MTA Stacks Exchange Management SMTP POP3 IMAP4 System Attendent Routing Engine Event Service The Exchange parameters that are monitored can be classified under the following categories Address List Monitors POP3 and IMAP Monitors Information Store Public Folder Monitors Event Service Monitors SMTP Monitors Information Store Mailbox Monitors Message Transfer Agent Monitors Directory Service Monitors Information Store Monitors Configuring Exchange Parameters and Services Monitoring Go to the snapshot page of a device that has Exchange running Scroll down and select the Monitors tab Click on Performance Monitors The monitors are listed on the right Click the Add Monitor button on the right A list of monitors is displayed Click the Exchange Monitors button on top of this list The monitors of all the Exchange parameters and services are display
80. statistics is retrieved using Telnet SSH WMI for which the correct credential must be associated to the devices To be able to view the diagnostics 1 Configure relevant CLI and WMI credentials 2 Click the amp link on top of the dial graphs for CPU Memory and Disk graphs The top 10 processes are shown You can also end the processes from here AdventNet Inc 43 gt _ gt X AdventNet ManageEngine OpManager 7 User Guide Monitoring Packet Loss for Devices You can monitor the packet loss percentage on a per device basis and view even the packet loss reports 1 Go to the device snapshot page 2 Look atthe Today s Packet Loss value shown on the right 3 Click the corresponding small icons to see the packet loss report for the last 7 or 30 days 4 Click the Gs icon to configure threshold value in percentage If the packet loss percentage exceeds the threshold value a threshold violation alarm is triggered This alarm can inturn be notified AdventNet Inc 44 SA g AdventNet ManageEngine OpManager 7 User Guide Monitoring Response Time of Devices You can monitor the response time on a per device basis and view even the packet loss reports Go to the device snapshot page Look at the Response Time value shown on the right to know the device response time Click the corresponding small icons to see the response time report for the last 7 or 30 days Click the amp icon to configure threshold value in mil
81. t of its resources at a glance To view the snapshot page of the device click the device name link in the map or type the name of the device in the Device Search box and hit Go If there are many devices satisfying the specified criteria a list of devices are displayed with their IP Address and category Click the device whose snapshot you want to view The descriptions for various sections of Device Snapshot are as follows Device Details Displays the system s details such as the IP address operating system time stamp of previous and next polls and a description on the system hardware details System description is seen on the SNMP enabled devices Device Notes This tab shows additional device details You can add additional fields to denote the device details Click the Eg The added fields are displayed in the snapshot page Today s Availability Displays the device availability of the current day in the form of a pie graph Click or to view the availability report for the past 7 days or 30 days respectively Response Time Shows the current response time of the device Click Sai or to view the response time details for the past 7 days or 30 days respectively Click to configure response time based threshold Packet Loss Shows the packet loss percentage for the device on that day By default Op Manager sends 1 ping packet during a poll The ping counts retries timeout etc are configurable in the file conf Ping prop
82. to another Here are the steps Migrating from MySQL to MSSQL Prerequisites e The Build Number of OpManager must be 6000 or higher e MSSQL database must be installed as this is not bundled with OpManager Steps to migrate are 1 Stop OpManager again and take a backup of the data using BackupDB bat present under bin backup directory 2 Select Start gt Programs gt ManageEngine OpManager gt DB Manager gt DB Configuration 3 ADB Configuration window pops up Select MSSQL option 4 Configure the following information 1 DB Host The name or the IP address of the machine where MSSQL is installed 2 Port The port number in which OpManager must connect with the database Default is 1433 3 User Name and Password The user name and password with which OpManager needs to connect to the database 4 Driver Jars Specify the path of the Database driver 5 Click OK 5 Restore the data using RestoreDB bat present in bin backup directory and restart OpManager Refer to our online knowledgebase article to configure Microsoft MSSQL JDBC driver AdventNet Inc 9 KE e AdventNet ManageEngine OpManager 7 User Guide Data Backup and Restoration Backup To take a backup of the data and configurations in OpManager e Go to lt OpManager Home gt bin backup directory e Execute BackupDB bat sh to start the data backup Once the backup is over a directory backup is created in lt OpManager Home gt and the backup
83. to classify the devices into the pre defined categories and to associate monitors to them The device templates enables you to effect a configuration once and is applied to several devices at a time whenever there is a change The templates carry the information required to classify the devices and to associate relevant monitors You can define your own templates and modify the existing ones Creating Modifying Device Templates 1 Goto Admin gt Device Templates 2 Click New Template to define a template for a new device type Click the Template name to modify an existing one 3 Configure Modify the following properties o Device Template Specify the device type o Vendor Name Select the vendor Click Add New to add a new vendor and Save o Category Select the category for the device type On discovery the devices are automatically placed in the select Category map o Monitoring Interval Configure the interval at which the device needs monitoring o Device Image Select the image for this device type o System OID Type the sysOID and click Add Click Query Device for OpManager to query the device for the OID o Add Monitor Click this option to select the monitors o Edit Thresholds Click this option to edit thresholds o Click Create button to create the new device template The classified devices are placed under different maps for easy management For proper device classification make sure you have installed and started SN
84. twork administrator or perform automatic actions based on the alarm raised for a device The different types of notifications available are Email Alerts SMS Alerts Run a Program Run a System Command Log a Ticket Trouble ticketing in ServiceDesk Plus The configured notification settings are available as profiles and these can be associated to different devices for different fault criteria AdventNet Inc 63 gt gt AdventNet ManageEngine OpManager 7 User Guide Configuring Mail Server Settings OpManager allows you to configure e mail alerts and SMS alerts to get notified on the fault in your network By default OpManager sends the mail to the mail server specified in the e mail notification profile To configure the SMTP server settings globally and to provide the secondary mail server settings follow the steps given below 1 Under the Admin tab click Mail Server Settings 2 Enter the SMTP Server name and Port number 3 Select Requires Authentication and enter the User name and Password details if the server requires authentication to send e mail 4 Configure the From and To Email ID fields Verifying Configuration e To test the settings enter the Email ID and click Test Mail This e mail ID will be considered as the default To Email ID while creating Email and SMS notification profiles e If you have a secondary mail server in your network select Add a secondary mail server and provide the details In c
85. uble The temperature measured at a given testpoint is outside the normal range for the testpoint i e is at the warning critical or Cisco Temperature Change shutdown stage Since such a notification is usually generated Trouble before the shutdown state is reached it can convey more data and has a better chance of being sent than does the Cisco Shutdown trap The redundant power supply where extant fails Since such a notification is usually generated before the shutdown state is Trouble reached it can convey more data and has a better chance of being sent than does the Cisco Shutdown trap One of the fans in the fan array where extant fails Since s such a notification is usually generated before the shutdown Mieco FAm Stals state is reached it can convey more data and has a better Trouble chance of being sent than does the Cisco Shutdown trap The environmental monitor detects a testpoint reaching a critical state and is about to initiate a shutdown This notification contains no objects so that it may be encoded and Cisco Shutdown sent in the shortest amount of time possible Even so Critical management applications should not rely on receiving such a notification as it may not be sent before the shutdown completes AdventNet Inc 61 gt AdventNet ManageEngine OpManager 7 User Guide Loading Traps from other MIBs Following are the steps to load the traps from various MIBs 1 2 3 4 Un
86. ubsystem Service Resource Utilization by NTFRS NT File Replication Service Ad Store Utilization Performance Counters showing information such as the AD Reads the AD Replication objects etc Besides these following are the AD Services monitors associated by default e Windows Time service The service synchronizes the time between domain controllers which prevents time skews from occurring e DNS Client Service This service resolves and caches Domain Name Server DNS names e File Replication Service This service maintains file synchronization of file directory contents among multiple servers e Intersite Messaging Service This service is used for mail based replication between sites Active Directory includes support for replication between sites by using SMTP over IP transport e Kerberos Key Distribution Center Service This service enables users to log on to the network using the Kerberos version 5 authentication protocol e Security Accounts Manager Service This service signals other services that the Security Accounts Manager subsystem is ready to accept requests e Server Service This service enables the computer to connect to other computers on the network based on the SMB protocol e Workstation Service This service provides network connections and communications e Remote Procedure Call RPC Service This service provides the name services for RPC clients e Net Logon Service This service supports pass th
87. ucture Views 27 Integrating Google Ee CR 28 EE KE EN bacen satus a E A a Ri aa aan 29 Sorting Devices BE 31 Different Types of Map Views atieeeuen Eege e 32 Import WE 33 AdventNet Inc 1 SA AdventNet ManageEngine OpManager 7 User Guide MANAGING USERS oiccvecccstccecscetecectesuedecsestedectesuedscsesdeusutesueceuscsteveusesuevsuscsssususestcusud 34 Create New USES vpn 34 Changing User PasswordS AAA 35 FT UN re 36 MONITORING NETWORK RESOURCES nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 37 Monitoring CPU Memory Disk Using GNMP 37 Monitoring Resources Using WMI 22 mustesrassanrammsatkdmisdpsmtneniesd mn mnade 38 Monitoring Resources Using Gul ssc seietieen in Egeter geed 39 Adding More MOTT Ss os ssisss conc eet Sid eee dee cued exes saaudh dacdsseedeaccenssanestoceneedersadansiuants 40 Adding US NUN NR 41 Device specific Monitors E 42 Viewing Process Re E 43 Monitoring Packet Loss for Devices siccaisescosscivcivendcxtiientinteeedavestatalinnneseteeesstiaaeeateanieesenebnate 44 Monitoring Packet Loss for Devices nnnrnnnnnnnnnnnnnnnnvnnvnnnnnnnnnnnnvnnnnnnnnnnernnnnennnnnnnneennnnnnen 44 Monitoring Response Time of D wieesg 2 svesketbrueergeeeEEEEERSAESSSENEEKEERSKESRSAENSEEENESEEREENEE EEN 45 Monitoring WA EE 46 Monitoring TCP Services in RE 47 Monitoring Windows ServiCes AEN 48 Adding New Windows Service Monitors kA 49 Active Ree EE 50 Exchange Server Monitoring E 51 Monitoring URLS for Availa
88. unavailable Since the devices are not available when polled for status during the maintenance period unnecessary alarms are fired To prevent the devices from being monitored for status during maintenance you can schedule a maintenance task for such devices Following are the steps 1 From the Admin tab select Downtime Scheduler option under Tools 2 Click on New Schedule 3 Inthe New Downtime Schedule form provide the following details O O O O Schedule Name Schedule Description Select the Status as Enabled if you want the Scheduled task to take effect immediately Else select Disabled so that you can enable it when required Select the frequency at which the Task has to be scheduled executed It can be Once Every Day Every Week Specify the start and end time day of the task in the corresponding fields If it is a schedule to be executed every day then specify the date from which the task must be scheduled You can assign the task to only the required devices or a device category like switches routers to a Business view or to URL Monitors The schedule will be executed as configured AdventNet Inc 79 AdventNet ManageEngine OpManager 7 User Guide Scheduling Reports You can configure OpManager to generate reports based on a specified schedule The generated reports can also be automatically emailed to the concerned email IDs Here are the steps to schedule reports 1 From Admin tab select Se
89. upport is provided for services such as Web HTTPS FTP IMAP LDAP Telnet MySQL MS Exchange SMTP POP3 WebLogic etc and applications such as MSSQL MS Exchange Oracle and Lotus Special add ons are available for monitoring Exchange 2000 2003 and Active Directory Services URL Monitoring OpManager monitors your Web sites both global URLs and URLs in the servers and promptly notifies you when the host becomes unavailable Fault Management OpManager detects faults in the network through periodical status polling and generates color coded alarms for the faults OpManager can also be configured to notify the administrator about the fault detected in the network Performance Management OpManager measures the performance of the network hardware and software such as the bandwidth memory disk and CPU utilization and service response time by collecting data at regular intervals These data are provided in the form of reports and graphs to the administrators The threshold limits can be configured to pro actively monitor the critical parameters in the managed devices AdventNet ManageEngine OpManager 7 User Guide Getting Started Starting OpManager After installation all the OpManager related files will be available under the directory that you choose to install OpManager This is referred to as OpManager Home directory e Starting OpManager on Windows e Starting OpManager on Linux e Connecting the Web Client On Windows M
90. ust be generated Report Delivery Configure the email ids to which the reports are to be sent as attachments Or Configure the url where the reports can be published Period Choose the period for which you want the report scheduled Select Report s Select the required resource reports to be scheduled Click Next eg OND Verify the details of the configured schedule and hit Submit for the schedule to take effect Enabling the Configured Schedule Once you configure the report schedules they are listed in the Report Schedule page Admin gt Schedule Reports page Select the required schedules and click on the Enable button at the bottom of the list You can also diable or delete a schedule from here AdventNet Inc 80 A AdventNet ManageEngine OpManager 7 User Guide Using the Quick Configuration Wizard OpManager s quick configuration wizard helps you to configure monitors notification profiles dependency and so on for many devices at a time To invoke the wizard in the Admin tab under Configuration click Quick Configuration wizard You can perform the following configurations for multiple devices Assign a notification profile to several devices Delete associated notification profile Add a new service monitor to several devices Add a new windows service monitor to several devices Associate Event log rules to several devices Configure Device Dependencies Associate a credential to several devices
91. vices as per your network needs You can configure new services that are not available in the list OpPManager can manage services running on standard TCP ports Note e The list contains the service names and the corresponding port numbers To edit the settings of any of the available services click Edit icon e If you do not find the service you want to manage in the list you can add the service by clicking Add Service under Actions menu For details refer to Adding a New Service Viewing Service Status and Response Time 1 Go to the device snapshot page 2 Under Service Monitors you will see the list of services managed in the device if any with their status and current response time o Click the service name to view the historical report on the response time and the availability chart of the service o Click the Availability chart to view the service downtime uptime chart summary and historical information AdventNet Inc 46 AdventNet ManageEngine OpManager 7 User Guide Monitoring TCP Services in a Device To select the services to be monitored in a device follow the steps given below PON gt Click the Server in the map In the Monitors section select Service Monitors to see the monitors listed Cclick Add Monitor at the bottom of this list to see the complete services list Select the services to be discovered from the list and click OK AdventNet Inc 47 gt AdventNet ManageEngine OpManager 7
92. xt sec model sec level prefix read write notif as access notConfigGroup any noauth exact allview none none e Then restart the snmp agent using the following command etc rc d init d snmpd restart Configuring the Agent in Solaris Systems For details about installing SNMP agents in Solaris systems refer to Installing SNMP Agent on Solaris Systems e Stop the agent if it is running already using the following command etc init d init snmpax stop e Make the following changes in etc init d init snmpdx file o Replace the lines if f etc Snmp conf snmpak rsre a x usr lib snmp snmpdx J then usr lib snmp snmpak y c etc snmp conf d 3 f 0 with lt Installation Directory gt sbin snmpd o Replace the line usr bin pkill 9 x u 0 snmpdx snmpv2d mibiisa with usr bin pkill 9 x u 0 snmpa e Restart the agent using the following command etc init d init snmpax start AdventNet Inc 94 A AdventNet ManageEngine OpManager 7 User Guide Configuring SNMP Agent in Cisco Devices For configuring SNMP agents in Cisco devices you need to log into the device and switch to privileged mode Use the following set of commands listed below to enable SNMP To enable SNMP From the command prompt run the following commands configure terminal snmp server community lt community_string gt rw ro example snmp server community public ro end copy running config startup config To enable trap
93. y or remove an existing notification profile Here are the steps From the Admin tab select Notification Profiles All the configured profiles are listed here Click the Delete icon against the profiles name to delete the profiles Click the Edit icon against the profiles name to modify the profile properties PoNM gt The changes made here are applied for all the devices to which the profile is associated AdventNet Inc 72 SA AdventNet ManageEngine OpManager 7 User Guide Associating Notification with Managed Devices You need to associate the notification profiles with devices to trigger the corresponding action whenever these devices are under trouble To associate a profile with devices or a category of devices you can use the Quick Configuration wizard For doing so follow the steps given below From the Admin tab under Configuration click Quick Configuration wizard Select Assign a notification profile and click Next Select the profile to be associated to the devices and click Next Select the fault criteria for the selected profile Select one of these options to associate the profile and click Next o If you select a category then the profile is associated to all the devices in the category automatically o If you choose Select devices manually the next page will list all the managed devices Move the devices from the list in the left to the one in the right and click Finish o If you select a business v

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