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RemotelyAnywhere User Guide

1. Information for each server is also shown where applicable The address the attempted connection came from The time when the anti hammering ban is lifted Users will be able to establish connections from the IP address at this time again Number of bad logins from the IP address Clicking this button will remove the anti hammering information from the FTP server s memory thus making the IP address available for logins had it been locked out 2 Click Refresh to refresh the list About Port Forwarding You can forward one or more TCP or UDP ports on one computer to another so that separate networks can be bridged RemotelyAnywhere can provide SSL encryption even if neither the client nor the server supports it In this case you can use two installations of RemotelyAnywhere one to translate the connection from TCP to SSL the other to translate it back from SSL to TCP If you have two RemotelyAnywhere Port Forwarding Servers communicating with each other you can also utilize the proprietary Compressed SSL CSSL protocol instead of using plain SSL CSSL can also seamlessly compress uncompress encrypt and decrypt your data 60 RemotelyAnywhere User Guide How to Configure Port Forwarding 1 Access the port forwarding rules in Server Functions gt Port Forwarding Config 2 Click Create forwarding rule The port forwarding properties page is displayed 3 Enter the details of your port forwarding rule Option De
2. Tip To change the actual screen resolution of the host display edit the host Desktop Properties How to Switch Between Multiple Host Monitors during Remote Control When connected to a host with two monitors the Switch Monitors button will be available on the remote control toolbar Click this button to switch between monitors Also there is a Monitors button in Options on the Remote Control toolbar Click the Monitors button to switch between monitors Tip On a Windows PC try this shortcut Press Left CTRL key Left Windows key Right Left Arrow key to switch monitors To see all monitors at once keep moving through until you can see all available monitors on the client display 8 Note The Java and HTML remote control clients do not offer multiple monitor support How to Change the Color Quality of the Host Screen Select a lower setting to optimize the amount of information transferred during remote control or select a higher setting to improve the quality of the image 1 On the Remote Control toolbar click Options gt Color Quality The Color Quality options are displayed 2 Select the appropriate setting e To improve performance select Grayscale Low quality or Compressed e For better image quality select Medium quality or High quality Tip Choose Automatically adjust color settings to allow RemotelyAnywhere to detect the optimal setting Your selection is applied immediately Remember HD quality is
3. You must apply your Filter Profile before it can take effect On the IP Filtering page select a Filter Profile from the Profiles list and click Use profile The Filter Profile is activated on the host When a connection is made to the host the remote IP address will be checked against the filter or filters in the applied Filter Profile Access will be granted or denied accordingly Important Filters are checked in the order they are listed in the IP Filters In Profile box Ordering is crucial Use the up and down arrows next to the IP Filters In Profile box to set proper order The IP filters that you set up here apply to every connection except those aimed at the FTP or Port Forwarding Server To specify IP address restrictions specific to these modules you will need to use their specific IP filtering options IP Filtering Examples These examples will help you understand how to use the IP Filtering feature Copyright 2012 LogMeln Inc IP Filtering Example 1 Allow connections from IP address 215 43 21 12 and the network 192 168 0 0 and deny all other connections AON 2S 5435 Ail l2 AON 192 UGS 050 25562555060 or ALLOW 192 168 IDYERININE 3 IP Filtering Example 2 Allow connections from IP address 215 43 21 12 and the network 192 168 0 0 but not from the address 192 168 0 12 and deny everything else ALLOW 215 43 21 12 DENY 192 168 012 MOM 192 168 000 255 255 000 or ATE OW MLS Ae RG Sie
4. cccsscsssccssscescessecessecsseesseeeseesseesaeeees 75 How to Install RemotelyAnywhere with a Self Signed Server Certificate cscccssecssscssscesscessecessecsseessesesteesseesaeeess 75 How to Install RemotelyAnywhere with the Usescbyca Option c ccsscccssecssccssecesscessecessecsseesaesessecsssecseesstessssesseeses 76 How to List Available RemotelyAnywhere Server Certificates with MD5 Hash ccccsssecsscessscssseessceseecssessseeeseeees 76 How to Select RemotelyAnywhere Certificates for USe csccsssessssessecesseessccssecesseeseecessecseeesaecessecsseesaeessseesssesaeeses 76 How to Create a Self Signed Server Certificate for RemotelyAnyWhere cccscccssssssecessecsscessecessecsseesaeeessessssesaeenes 76 RemotelyAnywhere User Guide Contents How to List Available RemotelyAnywhere CA Certificates ccssccssccsssccsscessccessecsscessecessecsseesaecessesseeesaeesseeesesesseeses 76 How to Select CA signed RemotelyAnywhere Server Certificate cccsccssscsssecessesssecssecesseseeecsesessecseaecsssesssessaesensees 7 How to Start and Stop FTP Servers in RemotelyAmywWhere cccsccsssccsssessscsssecesseseecsseceseeseecssesssescaecensessssesaeeeneees 7 Legal NOTICE sicsssuascavescrsassvscsnnvnsiavcasvessawesanvussandisnvaceaxatersatanvservesiwiisnessaniatnveseem aise 78 About RemotelyAnywhere RemotelyAnywhere is a remote administration tool that lets you control and administer Micro
5. Clear this option to allow a client user to initiate a remote control session without asking for permission from the host user Clearing the option will also disable the Chat function Enter the amount of time within which the host user must respond to the request for permission to initiate remote control If this time expires the setting in the Default answer for confirmation message field will be applied Minimum 3 seconds maximum 30 seconds This text will be presented to the host user in the remote control permission dialog box The string USER will be the Computer Name of the host as set at the operating system level plus the client user s operating system account ID Choose Yes to establish remote connection even if the host user does not respond within the time set in the Time allowed for the interactive user to give permission field Choose No if you want the remote control session to be refused if the host user does not respond With this option enabled users with full Remote Control access rights Read Write Delete or R W D will be able to access the Host without first asking the user s permission If this is enabled it overrides the setting in the Ask for permission from interactive user field Select this option to be able to initiate a Remote Control session without user permission Your settings are applied immediately to the host How to Display Remove the RemotelyAnywhere System Tray Icon 1 Click Pr
6. How to View User and Server Statistics You can list all current connections and their current activity for each server I 2 Access the server status information in Server Functions gt FTP Statistics The FTP Statistics page is displayed Click Refresh to refresh the list How to Secure an Externally Accessible FTP Server 58 You can edit the security settings of an externally accessible FTP server 1 2 Access the server preferences in Server Functions gt FTP Configuration Click the name of the server you want to edit 3 At the bottom of the page click Security and change the settings Option Maximum number of simultaneous connections Maximum number of failed login attempts Login timeout No transfer timeout Stalled transfer timeout Allow keep alives FTP clients use various commands to keep the connection from being idle Thread priority Description The maximum number of simultaneous connections to the FTP server Setting it to zero means that there are no limits If a user fails to log in with the specified number of attempts the connection will terminate The maximum time in seconds for the user to log in The connection will be considered idle and will terminate after the specified number of seconds have elapsed on an open connection without a file transfer or directory listing This is the amount of time a file transfer can spend without sending or receiving any data befo
7. DENKM 8 Note Denying the connection from 192 168 0 12 comes before allowing connections to the 192 168 0 0 network If RemotelyAnywhere was to find the ALLOW item first itwould let IP address 192 168 0 12 through since it matches the condition To prevent this the address 192 168 0 12 is checked before the network to which it belongs IP Filtering Example 3 Allow all connections except those coming from 192 168 0 12 DENY 8 LOZ 1606 012 IP Filtering Example 4 Deny all connections from the network 192 168 0 0 except for the subnet 192 168 12 0 allow all other connections ALLON 102 GS 512 0 255 255 2555 0 or ATTON BAL 5 GIS 5 IL 4 DENM LOZ USE 0 0 255 255 00 or IDIEINNS LIZ 8 Detecting and Locking out Potential Intruders Set up a Denial of Service filter and an Authentication Attack filter to help detect and temporarily lock out potential intruders Tip You can view failed login attempts and lockouts in the log file if you have logging enabled 38 RemotelyAnywhere User Guide How to Set up a Denial of Service Attack Blocker Use the Denial of Service attack blocker as a precaution against unwanted intruders who slow your host machine by continuously requesting the same service 1 Click Preferences to access the host preferences 2 Under Security gt IP Address Lockout set the following Denial of Service filter options Option Description Active Select this option to activa
8. You can install and instruct RemotelyAnywhere to select the first Server Certificate that was signed by the CA with the given MD5 hash and use it to secure RemotelyAnywhere sessions 1 Copy the RemotelyAnywhere installation files into the current directory either from an existing installation or from the installation archive available on www RemotelyAnywhere com 2 Enter RemotelyAnywhere install usescbyca lt CERTMD5ID gt into a command prompt You can also install RemotelyAnywhere using the MSI Installer and to instruct RemotelyAnywhere to use the first Server Certificate that was signed by the CA with the given MD5 hash for RemotelyAnywhere sessions msiexec i RA msi USESCBYCA lt CERTMD5ID gt How to List Available RemotelyAnywhere Server Certificates with MD5 Hash e After RemotelyAnywhere has been installed enter the following command to list the MD5 hash value of the available Server Certificates RemotelyAnywhere cert listsc How to Select RemotelyAnywhere Certificates for Use e After RemotelyAnywhere has been installed enter the following command to select the Server Certificate with the given MD5 hash and use it to secure RemotelyAnywhere sessions RemotelyAnywhere cert usesc lt CERTMD5ID gt How to Create a Self Signed Server Certificate for RemotelyAnywhere e After RemotelyAnywhere has been installed enter the following command to select the Server Certificate with the given MD5 hash and use it to secur
9. all necessary files and creates and starts the RemotelyAnywhere service on KOSSUTH How to Uninstall RemotelyAnywhere from the Client You must have administrator rights on the client 1 Enter RemotelyAnywhere Uninstall into a command prompt This will stop and remove the RemotelyAnywhere service and its support driver as well as all registry entries created by RemotelyAnywhere 2 Optionally delete the RemotelyAnywhere directory and all its content How to Uninstall RemotelyAnywhere from the Host You must have administrator rights on the host 1 Enter RemotelyAnywhere Uninstall computer name into a command prompt This will stop and remove the RemotelyAnywhere service and its support driver as well as all registry entries created by RemotelyAnywhere 2 Optionally delete the RemotelyAnywhere directory and all its content How to Start Stop and Restart a Service You must have administrator rights on the client 1 Open a command prompt C i 2 Enter RemotelyAnywhere start service SERVICE computer MACHINI Option Description service SERVICE The name of the service to start which is RemotelyAnywhere by default Copyright 2012 LogMeln Inc S Option Description computer MACHINE The computer to perform the operation on which is the Client by default For example if you want to run the W3SVC service on the computer called KOSSUTH enter the following command Rem
10. also available when connecting to a Pro computer from an iPhone iPad or iPod touch For details visit https secure LogMeln com products ios HD quality is not available when connecting from an Android device How to Optimize Remote Control Performance at Slower Connection Speeds Adjust your network connection speed to achieve optimal performance during remote control On the Remote Control toolbar click Options gt Network e Select Slow to optimize your connection on lower speed connections e Select Fast to exploit a high bandwidth connection e Select Auto to allow to detect the optimal settings Copyright 2012 LogMeln Inc m Customizing the Remote Control Toolbar Add icons to the remote control toolbar for easy access to favorite remote control features All features available under the Options menu can be added Security During Remote Control You can prevent others from viewing the host screen and from using the host mouse and keyboard How to Blank the Host Screen During Remote Control Protect your data by blanking the host display during a remote control session e On the Remote Control toolbar click Options gt Blank Screen You can turn this feature on or off at any time e If this is the first time you are using the screen blanking feature on the host you will be prompted to install a DPMS Display Power Management Services driver Not all monitors video cards motherboards or BIOS support DPMS Check with
11. an entry to view event details e Clear the contents of a log file by clicking X Clear Log on the toolbar e Click the Email Alerts icon to send email alerts to specified email addresses when log entries matching a given criteria are entered into any of the event logs 2 e Click the Event Filter icon to filter a long list of events Copyright 2012 LogMeln Inc i Working with Services The RemotelyAnywhere Services feature is similar to Windows Services gt Path Computer Management gt Services e Select a service e Click the Properties icon to view or edit details Bj e Click Play to start a stopped item gt e Click Stop to stop a running item a e Click Restart to restart a running item D Note When specifying a user account to be used by a service it must be in DOMAIN USER form Type USER to use a local account Working with Processes The RemotelyAnywhere Processes feature is similar to the Processes tab in Windows Task Manager gt Path Computer Management gt Processes 46 RemotelyAnywhere User Guide Working with Drivers gt Path Computer Management gt Drivers e Select a driver e Click the Properties icon to view or edit details e Click Play to start a stopped item d e Click Stop to stop a running item a e Click Restart to restart a running item P Editing the Registry RemotelyAnywhere Registry Editor functionality corresponds to the Windows Regist
12. and downloading data Starting credits The user s starting download credits in KBytes Per IP ratio expiration The Per IP ratio expiration time setting allows you to have the per IP credits expire time after a certain time If the user logs back from the same IP address after not visiting the server for the specified time he will have to start building up credits again Click Apply How to Disable FTP Users You can disable users on selected FTP servers FWNeE Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click the name of the user you want to modify Click Disable Select FTP servers on one pane and click Apply to change the status of the user on those servers How to Set up Home Directories and Quotas for FTP Users 56 You can specify home directories for FTP users A home directory is the entry point for a user on an FTP server When the user logs in the starting directory is the one you specify If you do not specify a home directory the user will log in to the server s root directory The user can move out from his home directory to a parent directory if he has the necessary rights Quotas are only enforced on home directories and apply to all files contained in the home directory and its subdirectories If a user has rights to upload files outside of his home directory he will be able to do so without restrictions When a user starts to upload a file the FTP server scans
13. box This provides an extra layer of security by forcing the remote user to type the exact name of the chosen domain in the Log on to field RemotelyAnywhere supports Windows Challenge Response type authentication You must use Internet Explorer to take advantage of this feature You need not worry about exposing your password to eavesdroppers if you are using HTTPS to secure all communications between your browser and RemotelyAnywhere You can configure RemotelyAnywhere to remember your user name in a cookie Select this option to be able to enable or disable RemotelyAnywhere from the system tray Click Add to define the access rights of a new user The Access Control dialog is displayed Inthe User name field type the name of the user for whom you want to set permissions Alternatively click List users and groups to browse for a user 5 Set the user s permissions using the following options Permission R ead W rite D elete Login Allows the user to log into RemotelyAnywhere By RemotelyAnywhere User Guide Bemis ae E revoking this permission you can temporarily disable a user s access to Configuration RemotelyAnywhere without having to clear any other permission Allows the user to view RemotelyAnywhere Preferences You must be an Administrator to change this setting Allows the user to view and execute monitoring and maintenance scripts Event Viewer Allows the user to read event log en
14. is enabled 2 Draw on the host screen The pencil tool leaves a red line on the host screen All drawings appear on both the client and host 3 To erase drawings click Options gt Whiteboard How to Use the Laser Pointer The Laser Pointer is a small red dot that the client side user moves around the host screen to highlight features for the host side user Copyright 2012 LogMeln Inc 1 On the Remote Control toolbar click Options gt Laser Pointer To the host side user the laser pointer appears as a simple red dot 8 Note You cannot control the host while Laser Pointer is enabled 2 To exit click Laser Pointer again Remote Sound Use the Remote Sound feature to listen to sounds played on the host computer while you are at the client Mute To mute remote sound during remote control click the loudspeaker icon on the Remote Control toolbar Adjust the volume To adjust the volume during remote control drag your mouse across the volume bars on the Remote Control toolbar Change sound quality To change sound quality during remote control click Options gt Sound on the Remote Control toolbar and adjust the Quality slide bar Remote Printing 22 You can print from the host computer to a printer connected to the client Make sure at least one printer is connected to the client 8 Note Remote printing does not function with the Flash remote control client 1 On the Remote Control tool
15. open not simply selected Replicate 5 Ctrl R Files and folders that do not exist in the destination folder are copied normally Files that already exist in the destination folder will be transferred from the source folder If a destination folder contains a file or a folder that does not exist in the source it will be deleted This is very useful if you update the Source folder and want to push those changes to the Destination How to Edit Files using File Manager Edit options are accessed on the File Manager toolbar or by right clicking on a file Shortcut keys are available for each a Create Folder a Ctrl N Create a new folder in the selected location or BP Delete key Delete a selected file or folder How to Select Files using File Manager File selection options are accessed on the File Manager toolbar Shortcut keys are available for each option Copyright 2012 LogMeln Inc 25 C files on the numeric Opens a box you can use to select keypad multiple files Unselect files on the numeric Opens a dialog box you can use to clear keypad selected files Selectall all Ctril A Selects all files in the current location all files i Selects all files in the current location the current location Select none Ctrl on the Clears all selections in the current location numeric keypad Invert selection on the numeric Change the current selection status to its keypad opposite any selecte
16. start or stop Click to start the server Click Q to stop the server 8 Note An FTP server stops automatically if you disable it and starts if you enable it How to Manage Users of an FTP Server You can modify the permissions connection details and limits of an FTP user 1 Access the server preferences in Server Functions gt FTP Configuration 2 On the FTP Users tab click the name of the user you want to modify 3 Specify the settings for your new FTP user 4 Click a button at the bottom of the page to change user settings Option Description Groups Select which user groups have access to the FTP server Permissions Set the user permissions for the individual FTP servers Ratio Set the ratio between upload and download traffic For example an FTP server may allow users to download twice as much data as they upload Disable Select the servers on which you want to disable the user Home Quota Specify home directories for the user Max conn Specify the maximum number of simultaneous connections for a user account Welcome Compose a custom welcome message for the user in this window Permissions report Provide a list of permissions of an FTP user for all FTP servers he can access 5 After changing the necessary settings and returning to the Settings for FTP user page click Apply How to Change Group Membership of an FTP Server Select which user groups have access to the FTP server 1 Access the server preferen
17. the current directory either from an existing installation or from the installation archive available on www RemotelyAnywhere com 2 Enter RemotelyAnywhere install usesc lt CERTMD5ID gt into a command prompt You can also install RemotelyAnywhere using the MSI Installer with MD5 hash security msiexec i RA msi USESC lt CERTMD5ID gt How to Install RemotelyAnywhere with a Self Signed Server Certificate RemotelyAnywhere selects the Server Certificate with the given MD5 hash and uses it to secure RemotelyAnywhere sessions Automatic certificate generation will be skipped 1 Copy the RemotelyAnywhere installation files into the current directory either from an existing installation or from the installation archive available on www RemotelyAnywhere com 2 Enter RemotelyAnywhere install createsssc lt HOSTNAME gt into a command prompt You can also install RemotelyAnywhere using the MSI Installer and instruct RemotelyAnywhere to create a Self Signed Server Certificate and use it to secure RemotelyAnywhere sessions No CA Certificate is generated msiexec i RA800735nh msi CREATESSSC 1 If the CREATESSSCHOSTNAME MSI install option is not used then the hostname of the computer will be used for a certificate common name Copyright 2012 LogMeln Inc i msiexec i RA msi CREATESSSC 1 CREATESSSCHOSTNAME lt HOSTNAME gt How to Install RemotelyAnywhere with the Usescbyca Option
18. user to use port forwarding for ports below 1024 via SSH Allows the user to use SFTP Secure File Transfer via SSH Allows the user to use the secure RemotelyAnywhere Telnet applet to open a remote command prompt Allows the user to use any unsecured Telnet client to open a remote command SCP Allows the user to use SFC Secure File Copy via SSH Allows the user to create and delete Desktop Sharing invitations RemotelyAnywhere User Guide Option Full Control Force Basic Interface SSH Does Not Emulate Stream Mode IP filter 6 Click Add Description Give the user full control over all features of RemotelyAnywhere It is the equivalent of checking all other options other than Compact View only Limit the host user to the Compact HTML view of the RemotelyAnywhere HTML interface the Main Menu Set this flag to disable emulated stream mode for the SSH Server The option is helpful if you want SSH to execute non interactive shell scripts which must not include terminal emulation SSH uses an emulated stream mode when the command shell is cmd exe Emulation is turned off by setting this flag and this allows you to use an alternate shell such as bash exe in stream mode You can control the shell interpreter used by changing the ComSpec environment variable for this user This flag when set overrides the system wide Console Mode parameter under Telnet Server and will enable Stream Mode for th
19. virtual FTP server defined How to Create User Groups for FTP Servers Access the server preferences in Server Functions gt FTP Configuration 2 On the FTP Groups tab click New FTP group The New FTP group page is displayed 3 Enter the name of the user group Optionally you can enter a welcome message from group members and select additional groups for the users to be members of 4 Click Apply to create the user group 5 Click Permissions 6 Set the permissions of the user group Option Description Directory path The path you specify can be a full path containing a drive letter or a path relative to the server s root directory If you assign rights to a path that is not within the server s root directory the setting will have no effect at all L Allows the user to list the contents of the directory R Allows downloading files from the directory C Allows the user to create new directories in the directory D Allows the user to delete or rename a file or a directory Also required to be able to overwrite files w Allows the user to create a new file and write data to it Full access All of the above 7 Click Apply Copyright 2012 LogMeln Inc m Important User permissions always override user group permissions if they grant access to the same directory How to Start and Stop FTP Servers 1 Access the server preferences in Server Functions gt FTP Configuration 2 On the FTP Servers tab select a server you want to
20. vs SITE PSWD oldpwd newpwd Which form is used depends on the Hosted FTP client This feature is similar to RemotelyAnywhere s IP address lockout settings By default if 4 bad logins occur from an IP address within one minute the IP address will be locked out for one hour Number of invalid attempts before The number of bad login attempts The default is 4 locking out Reset invalid attempt count after The time before the invalid attempt count is reset to zero Lock out for 4 Click Apply The duration for which the user is locked out after the specified number of invalid login attempts How to View FTP Server Status 1 Access statistical information in Server Functions gt FTP Status The following status information is displayed Option Icon User name Control address Downloaded Bytes Upload Bytes Data address Copyright 2012 LogMeln Inc Description Represents the current status of the connection A green checkmark indicates a ready or idle connection An hourglass indicates a connection currently in the process of logging in or becoming ready An up or down arrow indicates uploading or downloading The name of the user associated with the connection For Windows users it is in an AUTHORITY ACCOUNT form For FTP users it s simply the username For connections not yet logged in it s N A The IP address of the FTP control connection Downloaded during this connection Uploaded
21. your hardware vendor if you experience problems with the DPMS driver In case of incompatibility you may not be able to use this feature with some host computers Anyone at the host device will see a blank screen on the physical monitor while the remote session is active How to Block Input During Remote Control Lock the host keyboard and mouse to prevent anyone sitting at the host machine from entering data during a remote control session e On the Remote Control toolbar select Options gt Lock Keyboard You can turn this feature on or off at any time Moving Data During Remote Control You can copy and paste files and folders between the host and client How to Copy and Paste Between Devices Clipboard Synchronization Use Clipboard Synchronization to save time and avoid errors by directly copying and pasting information between devices during remote control This feature is not available during a view only Monitor Host Screen session e On the Remote Control toolbar select Options gt Sync Clipboard Anything copied on either device is available to be pasted to the other How to Connect Drives During Remote Control Use the Connect Drives feature to make files on the client accessible to the host without copying or moving any data 20 RemotelyAnywhere User Guide Get Connected To connect client side drives to the host start a remote control session and click Options gt Connect Drives on the Remote Control tool
22. 0 whiteboard 21 Windows Application Event Log 45 autologon 48 Computer Management Local Users and Groups 45 Event Viewer 45 Group Management 45 Processes 46 Registry Editor 47 Scheduling Priorities 50 Security Event Log 45 Services 46 System Properties Environment Variables 49 System Properties Virtual Memory 49 User Management 45 Windows Task Manager 23 Y Your input is being blocked 30 81
23. 3 291 61 MB Commit memory E 36 Total 6 581 50 MB Last booted 3 hours and 53 minutes ago ON ae te Source Z Tots v reg Tos E p 2 seconds 234 kbit s Max Outbound Apply Max Inbound x 8 2 2010 7 53AM Microsoft Windows GroupPolicy 48 kbit s A 8 2 2010 7 53 aM SS a 36 8 2 2010 7 53AM etkexpress 27 3 7 30 2010 4 40 PM Bonjour Service 100 8 7 30 2010 4 40 PM Bonjour Service Installed Hotfixes id Processes Tops xmetalso exe 105 796 00 KB 92 108 00 KB Disk Drives iexplore exe 8 41 372 00KB 28 548 00 KB 2 RemotelyAnywhere exe I 4 19 188 00KB 27 492 00 KB SPC 40 859 99MB_ 13 621 89MB MEN 67 E avgchsvx exe 2 15 968 00KB 24 240 00 KB SD 197 511 99MB 141 339 33MB W 29 z F system 2 Scheduled Tasks Figure 1 RemotelyAnywhere Dashboard Each section of the Dashboard displays a summary of activity System Information Provides details about the Host s operating system the CPU installed the amount of physical and virtual memory available and used when the computer was last booted and which user is logged in Network Traffic Provides details of network traffic on the selected network interface The area at the top shows the loading on the network interface you can redraw this graph to show the latest data by clicking Refresh You may also adjust the sensitivity of the graph by changing the values in the Max Inbound Outbound fields Events Pro
24. 56 securing externally accessible servers 58 set up home directories 56 statistics 58 status 59 view user permissions 58 welcome message 57 Index full screen 18 G graphic intense programs during remote control 44 idle time 32 input blocked 30 input line used for remote sound 22 installation custom 7 default 7 installed applications 69 invite someone to use or view your computer 28 IP address filtering 37 K keyboard and mouse priority 30 keys See Registry Editor kiosks 32 L laser pointer 21 lock the host after remote control 32 log files view 34 log out 15 login 11 advanced options 11 bypass login screen 11 M magnify screen during remote control 18 manage events 45 shared resources 50 Windows groups 45 Windows users 45 memory load 67 69 monitor a host 49 monitors switching between multiple host monitors 19 moving files from one computer to another 24 mute 22 network connection speed 19 network load data 68 notification messages disable 32 80 0 open files 68 open ports 68 P pen drive connect during remote control 20 performance data viewer 15 permission to remote control a host 31 permissions user 72 port forwarding 60 configuration 61 view status 62 prevent input on host during remote control 20 prevent input on host when connection is lost 32 prevent others from seeing you work during remote control 20 printing from the host to the client 22 priorities 50
25. HOSt cccccssscssscsssccsssessecsssecessesssceseecessesssecseeeessesensesseeess 33 How to Change Proxy Settin Ses i5c0s05003cdseeucsesseceesccsoe exbsibecipl0llesletesee det cassaveadesdesdelecevessesvesseeesiedsesassteseelvscseevinae dence 33 How to View RemotelyAnywhere Log Files s ccsscssscsssecsssessscsssecsssessescssecessesseecsssesssessaecouseseesssuecessesesecsascesseesnes 34 How to Record Remote Control SeSSiONS cc cccssssecesssecesseccessecessseecesneeceasccsescesesecesaeecesaeccesseceseeseceeseeessaeceseeeess 35 How to Set RemotelyAnywhere to Report Software Errors csccsssessssesssecssecsssessescssesssesnsceasesesseeecessesesecsaseesseeanes 36 Controlling Access to Host ComputerS csssccssssscsssscccssssccssssccssssscessccccsssssssssecsssesscssscescssnees 37 Using IP Filters to Protect your Computer from IMtruders c ccsscccsssessccsssecsscessecsssecsssesseecseeceseeseeecseeesseessuecseseseess 37 How to Create an IP Filter Profile cccccscsesssssccccceccescecsscssesscsssecseccescessesseessessssssseesecsessessessescssessceansusssessecees 37 IP Filtering Exatnipl eS iz cies ces cesevescvavvisvineite sxe Sai n R eee av E EEA E E have E E a 37 Detecting and Locking out Potential Intruders cccccsscsssessscesseccssesssccsseccsseeseecsssecssseseeesssecesseseeecseeensseseeessensess 38 How to Set up a Denial of Service Attack BIOCKer c ccsssessscsssecsssessscsssecess
26. Never send an error report An error report will never be sent Ask the user what to do The user will be prompted to send an error report and can choose to send the report or not 3 Click Apply Your settings are applied immediately to the host 36 RemotelyAnywhere User Guide Controlling Access to Host Computers Using IP Filters to Protect your Computer from Intruders How to Create an IP Filter Profile Create IP Filter Profiles to allow or deny connections to a host from specific IP addresses 1 2 3 10 Click Preferences to access the host preferences Click Security gt IP Filtering Type a Name for your filter and click Add to begin creating a filter profile The IP Filtering dialog box is displayed Choose a filter type e Choose allow to make a filter that allows specified addresses to access this host e Choose deny to make a filter that prevents specified addresses from accessing this host Enter the Address you want to allow or deny Accepted wildcards are an asterisk that matches any number of characters and a question mark that matches a single character only Enter a Subnet that you want to allow or deny Click Add filter The filter is added to the IP Filters In Profile box Repeat from step 2 above to add additional filters to the Filter Profile Click Back when you are finished adding filters to the Profile Your Filter Profile is saved and you are returned to the IP Filtering page
27. R arada uc teaadiadead Eer EAEE ii 46 Working With Driver Sotirios araa a a A n E aa sad eaa roa aN a a Ea ee 47 Editing th Registry caris eae aa e D a Ea E AE EEEE EEEE E EEE EEEE RERE EEE E PERERA raai 47 Opening the Command Prom pteeccscczssssecssvcscssv vax donc ae er insiso ee Ae to seecae seu peoks EERENS E Sna EASED neces REE EATE ERREEN 48 ReEDOOtING the n o E E E TTE E E E EE 48 Enabling Windows Automatic Logon aUtOlOZON c sccssccessecsscessecessecsscecsecessecssecsaecesseeeeceasecseeesaesessessseesaeeess 48 Viewing a Host Computer Desktop without Taking Control ccccccssccssscessceesecesecsecscsecsssecsseesaeccssecssecsaeeeseeesssesaes 49 Working with Environment Variables cccccccssssssscsssecsssessscsssecessecssccssecesseeseeceasecssesaeceasecessesaecessecesecsaeeesseesnsenaes 49 Changing Virtual Memory Settings cscccssesssccssscssscessecsssessscessecessecsecsssecesseseecaeccsseuseeceaeecsseusaeseasecessesasessseesnees 49 Changing System Time oni a HoStiei3 c ccccnticicsniicixicen neni nnceennivinisieienieure tives nine dite eerie 50 Managing Shared Reso uncess 4ccectectvecvscvesteieelvaxsteavarcezeeauetnsiacPehesbedbicbestivtecbestesdesfesdistaevnegeasteveseasesteenas tiie 50 Setting Automatic Change Process Priorities ccssccsscesscsssccsssessscessecsssesescessecessesesecseecessesseecssssenseeseessaseenseeseeeees 50 Managing RemotelyAnywhere Serve sccsssscccssssccsssssss
28. RemotelyAnywhere User Guide Contents About Remi te hy Aimy wee si siisssscsvssciesaacessniusancesanausancesacacsonsesanausencesacaeveccesueauvancnsunauvaccusansevarcevovaes 6 RemotelyAnywhere System RequireMent cccssscessesssscssscssscserscsssesssessescessesssseseecessessecsescessesseceasecsseesesseaseeesees 6 Installing RemotelyAnywhere scccsssccsssssccssssccsssccssssscsssssscsssscscsssscssssascesscsscseccssssnscessesees 7 RemotelyAnywhere Default Installation c cccsccsssccssssssscsssecsssessssssnecesseseecssecessesseecsasesssessasceasesessesaecessesessssaeeentens 7 RemotelyAnywhere Custom Installation c cccsccsssccsssessscsssecsssesssssssscessesescsecessesseecsasecssessasceasesesseeesessesessesseeentens 7 Activating RemotelyAnyWh ere viscccc cosc0 ses sescestessciassesessesnedaesevateeansaes lente s2escaceadesansesegesceaedss ses dasdesdeseecacdaecaesenteeiatias 7 Accessing RemotelyAnywhere sscccssssscsssscsssssscsssscccssscccsssccssssscessscsccesscsssssesessssscesssescoenes 9 About Dynamic IP Addresses aeaaeai ranis a aaaea aE EE Ea E AEGEAN AEE EERE E EENEN ASS EE SRE 9 Accessing RemotelyAnywhere through a Firewall or Router s ssssesssssesessessessressrsesseesressessnsseesrenreseessessreneeseeseeesre 9 Mapping a Firewall Port to the Compute cccccsscsssscessecsscesseccssecssecssescsseeseeesseecasseseecsseecesseceeecseeceseeseeeeeeeaness 10 Accessing RemotelyAnywhere t
29. address RemotelyAnywhere will work if you have a dynamic IP DNS address but RemotelyAnywhere needs to be able to track your IP address so that if it changes the connection can be maintained There are dynamic DNS solutions available often for free which means that your machine can be assigned a fully qualified and static domain name regardless of your IP address Alternatively under Preferences gt Network you can configure RemotelyAnywhere to send you an email message pointing to the IP address of your remote host every time it detects a change This way you always know where to find your Host Accessing RemotelyAnywhere through a Firewall or Router Most organizations today employ a range of security measures to protect their computer networks from hostile intrusion One of the common measures includes creating a firewall A firewall is a system designed to prevent unauthorized access to a private internal network Firewalls can be implemented either as hardware or software or a combination of the two The most common use of a firewall is to prevent unauthorized intrusion from Internet users attempting to access a private network or Intranet A firewall examines all traffic entering or leaving the internal network Intranet ensuring that traffic meets security criteria established by the Network Administrator RemotelyAnywhere can be configured to work with a firewall protected computer This requires mapping an external incoming port on
30. ame and password in the URL thus forcing a normal login by appending the credentials ina login username password domain form to the URL with which you access RemotelyAnywhere Copyright 2012 LogMeln Inc M 12 For example the URL http MAILSERVER 2000 would become http MAILSERVER 2000 login username password domain Ensure you include the trailing slash The Windows NT domain you are logging into is optional If omitted RemotelyAnywhere will try to authenticate you to the computer on which it is running then in the domain to which it belongs The following URLs are examples e Remote Control http your machine here 2000 login username x password y domain z amp go r e Command Prompt http your machine here 2000 login yourloginname yourpassword telnet html e Chat http your machine here 2000 login yourloginname yourpassword chat html RemotelyAnywhere User Guide RemotelyAnywhere User Interface RemotelyAnywhere Dashboard The Dashboard gives you a detailed up to the minute diagnostic view of system information for an individual RemotelyAnywhere computer Dashboard Connected to WLS Logged in as ssl beers The host computer keyboard and mouse are currently active Initiate chat with user_ Windows 7 Ultimate N 6 1 build 7600 100 CPU Intel R Core TM 2 Quad CPU Q9400 at 2659 MHz x 4 pian eee s Physical memory EE 52 Total
31. ameters control services create and modify scheduled tasks Allows the user to restart the RemotelyAnywhere service initiate and schedule system reboots and hardreset the computer 41 emis Re i Oy Remote Control o E a User Group Accounts System Configuration Allows the user to view and monitor the remote desktop and use the chat applet Allows the user to list and view user groups and accounts Allows the user to list and view system configuration data such as environment variables virtual memory settings drive and partition information and network adapters Allows the user to view and interact with the remote desktop Allows use of the Whiteboard during remote control Allows the user to chat with the person in front of the computer Allows the user to create new user groups and accounts and modify their details Allows the user to modify system configuration data such as environment variables virtual memory settings drive and partition information and network adapters Allows the user to take control over the remote desktop without the interactive user s permission Allows the user to delete user groups and accounts Allows the user to delete environmental variables SSH Shell Allows the user to use a command prompt via SSH SSH Port Forward Allows the user to use port forwarding via SSH SSH Privileged Port Forward Command Prompt Allows the
32. ario we need to mask off the three least significant bits thus we subtract 7 binary form 111 from 255 255 255 255 which leaves us with 255 255 255 248 By entering this value in the Proxy Problem Fixer field we are telling RemotelyAnywhere to ignore the last three bits This is a rather tedious way of getting around the problem but short of reconfiguring the proxy server to use only one IP address there is no easier solution The latter is the recommended solution since allowing several IP addresses to share the same session identifier can be a security risk It is not really significant when you only mask off a few three or four bits but if you need to decrease more and more significant bits of the IP addresses you are putting yourself in a risky situation The risk is decreased significantly due to the fact that RemotelyAnywhere now uses HTTPS rather than HTTP by default meaning that the cookie is protected by SSL Broken Select this option if you use Internet Protocol Version 6 IPv6 proxy server mask IPv6 3 Click Apply Your settings are applied immediately to the host How to View RemotelyAnywhere Log Files The host will always log the following events to the application log e Service Start Stop 34 RemotelyAnywhere User Guide e Login Logout e Remote Control Start Stop Follow this procedure to view log files 1 2 5 Click Preferences to access the host preferences Go to Preferences gt Remo
33. bar You can turn this feature on or off at any time Attention Connect Drives does not function with the Flash remote control client which is the default when controlling a host via Chrome Find the Connected Drive To access connected client side drives open My Computer in Windows XP or Computer in Windows 7 Client side drives are listed as Network DrivesorDrives connected from client name 1 2 3 4 Connected Drives Example You have a Spyware cleaner program saved on a removable disk such as a USB stick attached to the client You want to run the Spyware cleaner on the host Start a LogMeln remote control session Connect drives at Options gt Connect Drives During remote control open My Computer on the host Under Network Drives locate and run the executable file for the Spyware cleaner to run it directly from the drive attached to the client There is no need to copy or move any files Remember Some programs may require additional configuration or a license key before they will run on the host Using Presentation Tools Use the whiteboard and the laser pointer to highlight items on the host screen How to Draw on the Host Screen Use the Whiteboard to activate a pencil tool that you can use to draw freehand images on the host computer s screen 1 On the Remote Control toolbar click Options gt Whiteboard The pencil tool is activated 8 Note You cannot control the host while Whiteboard
34. bar click Options gt Connect Printer to activate Remote Printing Tip You will be able to connect one or more printers when multiple client side printers are available The selected printer or the client s default printer if there is only one printer available will be ready to receive print jobs from the host 2 On the host print as you normally would during regular use 3 Make sure the client printer is selected in the Print dialog box Printer Name via RemotelyAnywhere RemotelyAnywhere User Guide 4 Click Print on the Print dialog box The file will print to the selected client side printer Having trouble printing See Troubleshooting Remote Printing System Management Quitting Programs on the Host Remotely list and quit applications running on the host How to Open the Windows Task Manager on the Host Computer Ctrl Alt Del During a remote session the Ctrl Alt Del key combination entered on the client will only be registered by the client This feature is not available during a view only Monitor Host Screen session e On the Remote Control toolbar click Options gt Ctrl Alt Del button The Windows Task Manager opens on the host computer Tip You can also use a hotkey to send the Ctr1 Alt Del command to the host The default is Ctrl Alt Insert To change the hotkey open the host preferences and go to General gt Remote Control gt Interaction and select a key combination from the Ctrl Alt De
35. ble from every page of RemotelyAnywhere You can add your favorite pages to the QuickLinks drop down menu wherever you see the star icon in the tool bar of the page you are viewing You can also edit your QuickLinks by clicking on Edit your QuickLinks in the QuickLinks drop down menu The QuickLinks menu is situated in the top frame of the page so that your favorite pages are always only a click away Log Out and Timeout You can Log Out from RemotelyAnywhere by clicking Disconnect If you are inactive for 10 minutes you will be logged out automatically You can set the session timeout interval under Preferences gt Network RemotelyAnywhere System Tray Icon RemotelyAnywhere includes a multi purpose system tray icon that you can configure via Preferences gt Appearance gt Systray Settings Systray menu options Right clicking the RemotelyAnywhere icon in the systray will bring up the following options Copyright 2012 LogMeln Inc ie 16 Open RemotelyAnywhere This option opens the RemotelyAnywhere client user interface RemotelyAnywhere Is Enabled RemotelyAnywhere ts currently running on this computer With the proper credenbels can be accessed with any web browser on the following network n vs n lt s e s Qpan RemotetvAnywhere locally in your web beowser Your current Windows credertals wil be used to log in to RemotelyAnywhere Gp Desktop Sharing Invite a trusted frend or
36. ces in Server Functions gt FTP Configuration 54 RemotelyAnywhere User Guide 2 3 4 On the FTP Users tab click the name of the user you want to modify Click Groups Select groups on one pane and click Apply to change the membership of the user How to Change User Permissions of an FTP Server PYN Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click the name of the user you want to modify Click Permissions Set the permissions of the user Option Description Directory path The path you specify can be a full path containing a drive letter or a path relative to the server s root directory If you assign rights to a path that is not within the server s root directory the setting will have no effect at all L Allows the user to list the contents of the directory R Allows the user to download files from the directory C Allows the user to create new directories in the directory D Allows the user to delete or rename a file or a directory Also required to be able to overwrite files w Allows the user to create a new file and write data to it Full access All of the above Click Apply Example User Permissions The above settings allow the user to access FTP Server 1 he has full control over the contents of the server These permissions only apply to the root directory of the server and all directories below that The user also has list read and write acces
37. colleague to view or control your desktop The person you vite mill be able to see what you re working on and with your permission take contro of your keyboard and mouse Launch Desiteo Shanng pP RemotelyAnywhere Is Being Accessed RemotelyAnywhere is currently being accessed by user i m from Documentation and Support Getting started amde Documentation and RemetelyAnywhere sapport Copyright C 1998 2010 LogMein Inc All rights reserved Figure 3 RemotelyAnywhere client user interface Open RemotelyAnywhere Web Starts RemotelyAnywhere on the local host and log you in using your network Interface credentials Open Status Window Opens a window that updates you on the current status of RemotelyAnywhere Initiate chat with You can start a chat session with the user whose computer you are connected to Switch Off Switch On You can turn the RemotelyAnywhere service on and off RemotelyAnywhere Recordings into an AVI file for playback in any media player RemotelyAnywhere User Guide Using Remote Control Starting Remote Control Choose the most convenient way to gain control of a host computer From the Host Main Menu Once connected to the host click Remote Control on the left menu to start remote control A Home f Remote Control From the Host Dashboard amp Available on Windows hosts only Once connected to a Pro host go to the Dashboard Detailed mode and click the Remote Control i
38. con not the text Select a remote control client from the list About HD Remote Control High definition HD quality provides a premium remote control experience With HD remote control you can seamlessly watch videos and stream music from one computer to another ee Path To turn on HD while controlling a Pro computer from a PC or Mac go to the Remote Control toolbar and click Options gt Color Quality For more information see How to Change the Color Quality of the Host Screen on page 19 Note HD quality requires higher network bandwidth and computer performance than other options In general most recently purchased computers can provide the required performance Network bandwidth depends on your service provider Copyright 2012 LogMeln Inc Remember HD quality is also available when connecting to a Pro computer from an iPhone iPad or iPod touch For details visit https secure LogMeln com products ios HD quality is not available when connecting from an Android device Changing How You View the Host How to View the Host Computer in Full Screen Mode In Full Screen Mode the host display covers the entire client display Full Screen mode gives you the most realistic as if you were there experience e On the Remote Control toolbar click the Full Screen Mode button The RemotelyAnywhere interface is minimized and the host computer s display appears on your entire screen Only the Remote Control toolbar r
39. csaecesseeeeeesseeess 56 How to Set Maximum Number of Connections to an FTP Serveru cccccceesssssssssscscccesccsseesescsscssssscssnscesscesesseesees 57 How to Change the Welcome Message for an FTP USE scssccsssecsssesscecssecessesseecssessscesaecuseseeseaecesseseeeesaesensens 57 How to View the Permissions Of FTP USELS ccssccsssssecesssecsseccsssecessscecesseecsseecceseeceseseeeesseecssaecesseseeseeeeceseeeeseees 58 How to View User and Server Statistics cc cccssscccssseccsssccessscecssccecssseccsseecssnseeecssceessuecesseeceseeeeceseeecsasecesseeeessseeeenes 58 How to Secure an Externally Accessible FTP Servel cscssscsssscessesssccssecesseeesecessecssceaecensesessesaeceseesesecsaeeesseeereceas 58 How to View FTP Server Status ccccccccsssccssssccssseceesssecesseecssseccsssseeesseecesseecesescsseseeceseecesseecseseeeseeseeeessecessueceseeeeses 59 About PortsForwaidin G szcecezecsceze sia a He ve sae cescds Seiesdvxds tes Posen sv aab asrar escent fee E EEEE SEE EEANN siete 60 How to Configure Port Forwarding cccscccsssessccsssecsscessecessecsseesseecseecsssesseecsssessecssuecsesesaseeseeseseesesecseeseaseeereeses 61 How to View Port Forwarding Status cccccssccssscssccsssecsssesssssssecessesseecssecessesseecssseessessaecoasecesesaecesseseseesaeeesseesnss 62 How to View Active Directory Settings ccccccssssssscssecsssesssssssecessesseecssecessesseecsuseessessaeceasesesssaecesseseseesae
40. cssssccsssssessssressesees 28 How to Send a Desktop Sharing Invitation secssccesesseseecescesseceeccceseccecesesaeesecseeesceeeeeecscessesesaceaeeeesseeeaeeeeees 28 How to Disable Enable or Delete a Desktop Sharing Invitation escesccsesseseeceecesceeceeeecseesseceeseacesaeeeesseeeaeensees 28 Customizing and Controlling your RemotelyAnywhere Experience ssscssssscssssseccsssccsssnees 30 How to Optimize Remote Control Performance ssccsscessscessecsscessecessecssccseeccsseeseecsssecssseeeseseeceseeseescnsesesseseeesnaaees 30 How to Set Keyboard and Mouse Priority for Remote Control ccccssccssccsssccsscessecsssecsssesecessecsseeseeecssecsseeseeeesseees 30 How to Set Remote Control Permission Defaults Host side User s Consent ccccssccscesssssssesssssssesceseseeeessesseeeseeees 31 How to Display Remove the RemotelyAnywhere System Tray ICON cssscsssessscesecsssesssecsescessessescessecssesseseesseessees 31 How to Prevent RemotelyAnywhere Notification Messages from Appearing csssccssseesscesscessesssecssesesseesneesseeees 32 How to Set the Host to Lock after Remote Control cccccssscccessecesssecesseccessceeceseeccsseecessescsssseecessecessuecsseeeesnseeeesees 32 How to Set Remote Control Time Out cccccccsscccsssecesssecessscecessecesseecesseecesseeeccseeceseecesseecesseeecessecessuecesseeeeesseeeesees 32 How to Set Compression for Data Transferred from the
41. d item becomes cleared and any unselected items becomes selected Example How can I select or unselect files with the file selector The following list provides examples of using the file selector feature of the File Manager What to select Syntax in the file selector aa ee Select all files and folders then unselect all A 1 Click Selelct files and then enter jpg files 2 Click Unselect files and then enter jpg Important You can only unselect complete directories not files within directories RemotelyAnywhere User Guide How to Chat in RemotelyAnywhere 1 From the RemotelyAnywhere interface click Chat to open RemotelyAnywhere s Chat feature 2 Enter your message in the text field at the bottom of the window and press Send to send your message to the recipient at the Host 8 Note This is a two way chat No other participants can be invited to join the session Copyright 2012 LogMeln Inc M Sharing your Desktop with Another Person Desktop Sharing Use the Desktop Sharing feature to invite anyone with an Internet connection to use or view your computer When should you use Desktop Sharing e When you are sitting at a computer that is running RemotelyAnywhere software e When you want someone to see your desktop for example so you can show how to do something e When you want someone to be able to control your desktop for example to help you solve a problem with your compute
42. dows Tools in RemotelyAnywhere RemotelyAnywhere allows easy access to functionality offered by numerous Windows administrative tools This table maps commonly used Windows tools to their equivalent RemotelyAnywhere feature Computer Management gt Local Users and Groups Computer Management gt Services Computer Management gt Shared Folders Performance gt Logs and Alerts Performance gt System Monitor Task Manager Processes Copyright 2012 LogMeln Inc 71 Working with RemotelyAnywhere from Command Line In Windows NT and Windows 2000 you can run RemotelyAnywhere from command line to perform various actions For a complete list of command line options enter the following command RemotelyAnywhere help How to Install RemotelyAnywhere on the Client Note If your user account on the host does not allow you to change your Windows password these fields will not be visible 1 Copy the RemotelyAnywhere installation files into the current directory either from an existing installation or from the installation archive available on www RemotelyAnywhere com 2 Enter RemotelyAnywhere Install port PORT into a command prompt The installation process creates the RemotelyAnywhere service and its support driver in the current directory and starts the service immediately 3 Optionally specify the listener port with the RemotelyAnywhere Install port 2020 command How to Install RemotelyAnywhere on a Remote Compu
43. during this connection The IP address of the FTP data connection if applicable 59 Option Path Speed Bytes left Est time left Kick Ban user Ban user IP Ban server IP Anti hammering IP address Expires at Bad logins Delete Description The path and name of the file currently being uploaded or downloaded if any The speed of the upload or download process The amount of data left from the transfer operation Only applies to download transfers since the FTP protocol does not let the server know the size of the file being uploaded in advance The estimated time remaining from the download operation This button kicks the user out and terminates the connection This button kicks and then bans the user from the FTP server Only applies to FTP users and not to Windows users The user s properties will show him as disabled on the server he was banned from This option first kicks the user from the server in question then adds an IP filtering rule to the user object that will prevent him from logging in again from the IP address in question He will have the ability to log in from other IP addresses depending on IP filtering setup and the IP address will only be disabled for this user This button kicks the user and then adds an IP filtering rule to the server object that will cause the server not to accept connections from the IP address in question The user will be able to log in from other IP addresses
44. e RemotelyAnywhere sessions RemotelyAnywhere cert usesc lt CERTMD5ID gt How to List Available RemotelyAnywhere CA Certificates After RemotelyAnywhere has been installed you can list the MD5 hash value of the available CA Certificates e Enter RemotelyAnywhere cert listca into a command prompt 76 RemotelyAnywhere User Guide How to Select CA signed RemotelyAnywhere Server Certificate After RemotelyAnywhere has been installed enter the following command to select the first Server Certificate that was signed by the CA with the given MD5 hash and use it to secure RemotelyAnywhere sessions e Enter RemotelyAnywhere cert usescbyca lt CERTMD5ID gt into a command prompt How to Start and Stop FTP Servers in RemotelyAnywhere You can start or stop the built in FTP server with the following commands If you are running more than one FTP server on the host all of them will be started or stopped by the command Remotelyanywhere exe ftp start e Remotelyanywhere exe ftp stop Copyright 2012 LogMeln Inc Legal Notice 78 PUBLISHED BY LogMeln Inc 500 Unicorn Park Drive Woburn MA 01801 Copyright 2012 by LogMeln Inc All rights reserved No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher LogMeIn the LogMeln app LogMeln Backup LogMelIn Central LogMeIn Free LogMeIn Pro LogMeIn Ign
45. eferences to access the host preferences 2 Under Appearance gt Systray Settings clear the Display the RemotelyAnywhere icon in the System Tray option to remove the icon 3 Click Apply Your settings are applied immediately to the host Copyright 2012 LogMeln Inc 31 How to Prevent RemotelyAnywhere Notification Messages from Appearing You can choose to suppress all RemotelyAnywhere messages communicated from the system tray This is useful when messages could possibly disrupt the end user experience such as on a kiosk 1 Click Preferences to access the host preferences 2 Under Appearance gt Systray Settings select the Disable RemotelyAnywhere notification messages option to suppress all RemotelyAnywhere messages communicated from the system tray 3 Click Apply Your settings are applied immediately to the host How to Set the Host to Lock after Remote Control Protect data on the host computer by setting the host to lock when remote control ends or is disconnected 1 Click Preferences to access the host preferences 2 Under Remote Control gt Security select the following options as required Option Description Always lock console when remote control Select this option to always lock the host s operating system when disconnects a remote control ends Lock console when connection broken Select this option to lock the host s operating system if the client disconnects during remote control Lock con
46. emains visible e To exit full screen mode click the Full Screen Mode button again Tip For best results during Full Screen viewing go to Options gt Resolution Settings and select Match Resolution How to Keep the Remote Control Toolbar Visible During Full Screen Mode In Full Screen Mode the Remote Control toolbar will be hidden to allow maximum visibility e To keep the toolbar visible click the pin icon on the Full Screen version of the Remote Control toolbar The toolbar will remain open How to Magnify a Section of the Host Screen The Magnifying Glass feature opens a box that you move on the host screen to view a small area in high resolution without otherwise adjusting your resolution The Magnifying Glass is available when screen size is less than 100 of its original size 8 Note To adjust your screen size see How to Change Screen Size During Remote Control on page 18 1 On the Remote Control toolbar click Options gt Magnify The magnifying glass is activated 2 Drag the box Any area within the box in displayed in 100 of its original size 3 Click the Magnify button again to deactivate the magnifying glass How to Change Screen Size During Remote Control View the host display on the client device in a way that you find comfortable 1 On the Remote Control toolbar click Options gt View 18 RemotelyAnywhere User Guide 2 Select the appropriate setting Your selection is applied immediately
47. eseecaecessesseeceasecssessaecasesessecaecessessess 39 How to Set up an Authentication Attack Blocker cscccssesssssssecescesssecssecssscseecessesssessaecaseseesesaecesseseseceaeeesseesnss 39 Controlling Who can Access your Host Computers User Access Control ccscccssssssccssseesscessecseecsseeseeecsseenseesseeees 40 How to Specify User Access Rights in RemotelyAnyWhere cccssscsssesssccssecsscessecsseesesesssecsesesesseseesensesnseesseeees 40 TROUDIESNOOUN Sicssisasssisssscnnsscnssssanadessssanssdinmnssenatonnsninessannsovnnssdannnd ssanenissninnnsinnadennsnisossdansoonnsasanases 44 Troubleshooting Remote Printing cscccsccsssccsssessscsssecsssesssssssecessesssecsecesseseeceasecsseesaeceasesseseaecesseceseesaeeesssesnsesaes 4h Troubleshooting Display ISSues wiz lt ssccvesessixsix lt iectsezeesiasesee O EERE EERE AKKONT E EEEE ERENER Pn eck 44 Remote Management of RemotelyAnywhere Hosts sssccssssscssssscsssssssssssccssseccsssesssssescesses 45 Managing the Rights of Windows Users and GroupS csccessccessecssecsscesscessecessecsseesaecessecsecesaeceasecseeesaeeesseeeneesaeeses 45 Monitoring Events in the Application Security and System LOGS csccsscessccessecsscessecesecsscesseecssecseeesaesesseesseesseeess 45 Working With Services cciveceidcsicevcsecestes ro E S ne esas th sds esas Is 46 Working with Processes sss f 2 etseoseice de sue aad rr aaea eeaeee EER RAA EEA ack E E Ere EARE re RE
48. ess Priorities You can have automatically update the priority class a process runs under This is useful for forcing lengthy CPU intensive tasks into the background on a machine where responsiveness of other processes is critical gt Path Computer Settings gt Automatic Priorities 1 Click the Plus icon to create a new priority The Automatic Priorities dialog box is displayed 50 RemotelyAnywhere User Guide 2 Enter the name of the executable in the Process Name field Choose the target priority class under Priority 4 Select one or more Processor Affinity checkboxes to force a process to execute on a specific processor or processors 5 Click Add Copyright 2012 LogMeln Inc 51 Managing RemotelyAnywhere Servers RemotelyAnywhere provides powerful FTP and Port Forwarding capabilities Server functions are available for workstation and server editions but only the server edition uses certain features RemotelyAnywhere Server Edition contains a versatile FTP server You can set up an unlimited number of FTP servers on one computer each with its unique IP address and port combination You can create users and groups for your FTP servers or you can use the built in Windows accounts for user rights management If logging is enabled via Preferences gt Log Settings the FTP Server will log all user activity to the main RemotelyAnywhere log file How to Create an FTP Server 52 1 2 Access the server
49. ess the scheduled tasks in Scheduling amp Alerts gt Task Scheduler 2 Click Create New Task The available options match those found in the Windows Scheduled Tasks System Tool 66 RemotelyAnywhere User Guide Viewing Host Performance Information Viewing CPU Load View metrics for CPU load on all processors on a host gt Path Performance Info gt CPU Load e Hold your mouse over a graph to see when the sample was taken each shows a different sampling frequency 2 seconds 10 seconds 5 minutes 1 hour e Use the numbered buttons to switch between CPUs if the host has more than one oara e Click any item in the Most CPU Intensive Processes list to view process details Viewing Memory Load View metrics for system memory load on a host gt Path Performance Info gt Memory Load e Use the drop down list to choose the data type displayed in the graphs e Memory Load e Physical Memory Load e Commit Memory Load e Hold your mouse over a graph to see when the sample was taken each shows a different sampling frequency 2 seconds 10 seconds 5 minutes 1 hour Viewing Disk Space Utilization View metrics for disk space utilization per logical disk on a host gt Path Performance Info gt Disk Space e Use the drop down list to switch between available disks e Hold your mouse over a graph to see when the sample was taken each shows a different sampling frequency 2 seconds 10 seconds 5 minu
50. ether you want to go directly into Remote Control Control to File Transfer amp Synchronization or to the Main Menu page this last option being the default Full and Light Interfaces You can choose between the full and light interfaces RemotelyAnywhere s full interface is for DHTML capable browsers The light interface is more suitable for old browsers or users with slow Internet connections SSL If you set up SSL Support for RemotelyAnywhere all traffic between the client and the host will be encrypted using industry strength 128 bit ciphers protecting your passwords and data You can do this by going to Security gt SSL Setup and following the step by step instructions there Select language You can select the language of your RemotelyAnywhere user interface Bypassing the RemotelyAnywhere Login Screen You can force an NTLM login and thus bypass the login screen entirely by appending nt1m to the URL with which you access RemotelyAnywhere For example the URL http MAILSERVER 2000 would become http MAILSERVER 2000 nt1m Ensure you include the trailing slash You can also use this method to bypass the menu system and access certain parts of RemotelyAnywhere directly e Remote Control http your machine here 2000 nt1im remctrl html e Command Prompt http your machine here 2000 nt1lm telnet html e Chat http your machine here 2000 ntlm chat html Similarly you can specify your usern
51. frames and displays itself in your browser and you are prompted to log in again A possible workaround Copyright 2012 LogMeln Inc Option Description is to keep logging in as many times as necessary most proxy servers only use a few maybe half a dozen IP addresses Once all the IP addresses are logged in you will no longer be bounced to the login page Since version 3 2 RemotelyAnywhere has had a setting called Proxy Problem Fixer This is essentially a mask that can be applied to IP addresses Suppose your proxy server uses the following IP addresses to request pages from servers 192 168 0 33 192 168 0 34 192 1680 2355 192 168 0 36 1924168037 L192 168 0 38 In this scenario if you look at the IP addresses in binary form you can see that only the last three bits are different 11000000 10101000 00000000 00100001 L1000000 10101000 00000000 00100010 L1000000 10101000 00000000 00100011 L1000000 10101000 00000000 00100100 L1000000 10101000 00000000 00100101 11000000 10101000 00000000 00100110 This means that the largest number that can be represented on three bits 111 binary 7 decimal has to be masked from the IP addresses when checking them against each other to verify the validity of the session identifier cookie RemotelyAnywhere provides a subnet mask like setting for this purpose By default it is set to 255 255 255 255 this means that no bits are masked off Given the above scen
52. he amount of time the server has been up _ BYTES UP _ and _ BYTES DOWN The amount of data uploaded and downloaded These variables behave _ITOTAL_LOGINS _ _ GOOD LOGINS and _ BAD_LOGINS _ _ILAST_LOGIN _ 5 Click Apply differently when used in the pre login or post login messages In the pre login message they represent a server wide value while in the post login message they represent the amount of data transferred by the user The number of successful logins to the FTP server Only valid in the pre login message The number of logins and unsuccessful login attempts Only valid in the post login message The last successful login by the user Only valid in the post login message Clear the Show RemotelyAnywhere welcome banner option to disable this message How to Set ODBC Access to an Externally Accessible FTP Server 64 The ODBC option allows you to specify a database as a source of user information which can be Oracle SQL Server Microsoft Access or even a plain text file You must set up a link between the ODBC data source and the database so that RemotelyAnywhere can access the database 1 Access the server preferences in Server Functions gt FTP Configuration 2 Click the name of the server you want to edit 3 At the bottom of the page click ODBC and change the settings Option Data source name Login name Password Connect timeout homedir quota downstream upstream disabled Descriptio
53. he input devices of the person at the computer being controlled the host Local keyboard amp mouse takes Choose this option if you want the actions of the person running the remote precedence over remote control session the client side user to be processed before the actions of the person sitting at the computer being controlled Tip If you receive the error message Your input is being blocked while controlling a host computer make sure this option is selected 3 Click Apply Your settings are applied immediately to the host 30 RemotelyAnywhere User Guide How to Set Remote Control Permission Defaults Host side User s Consent RemotelyAnywhere offers a number of host level settings to help you control when and how remote users will be able to start a remote session 1 Click Preferences to access the host preferences 2 Under Remote Control gt Interactive User s Permission set the following options as required Option Ask for permission from interactive user Time allowed for the interactive user to give permission Text to display to the user Default answer for confirmation message Full Control and Remote Control access rights bypass interactive user s permission Do not require authorization if user is not present 3 Click Apply Description By default RemotelyAnywhere prompts the host user to permit or deny access whenever a client user attempts to open a remote control session
54. his item to open a box where you can type the name of a specific folder or directory you want to view Sort by Name Sort the directory contents by file name Sort by Type Sort the directory contents by file type Sort by Size Sort Sort the directory contents by file size Sort the directory contents by file size contents by file size Sort by Date Ctrl 4 Sort the directory contents by the date files were last modified Show Select Show folders for all users Show hidden files and or Show system files in any combination How to Transfer Files Between Computers using File Manager Transferring files between computers is as easy as selecting files and dragging them to the appropriate folder Otherwise use the appropriate options on the File Manager toolbar aw o ae Ctrl C Copy the selected file or folder from the existing location to the selected new location The copied file or folder is now in both locations 24 RemotelyAnywhere User Guide oin Jn a pet Move EE Ctrl X Cut a file or folder from the existing location and move it to the new location The moved file or folder is now only in the new location Syirchronias amp cul Update the current folders to the client and host so that their contents are the same Files and folders that exist only on one side are copied normally If both folders contain one or more files that are different on the client and host the newer version will be copied The folders must be
55. hrough a FireWall c ccssssssscsssscsssessscessecessecsscessecesseeeecsseecasseseesssseseseeeeeesseeens 10 Logging In to RemotelyAnywhere ccsssccsssssccsssssccssscssssccsssssccssscscsssscssssascessseesssnsssssesesense 11 Advanced RemotelyAnywhere Login Options cccccssssssscsssscssessscessecessesssccseecessesseecssseenseeseecesseensceseesesseenseeseeeees 11 Bypassing the RemotelyAnywhere Login SCreen scsssecsssesssecssessscessecesseessecsssecsseececsssecsscescescssecsseessesesseeeeeessesensens 11 RemotelyAnywhere User Interface ccsscccssssssssssscsssscccssscccsssccssssscessccescesscsssssesssssescesssesees 13 RemotelyAnywhere Dashb oatds sccsccvsceccstsciveivedvsieesiasvesievvnvectesdik tee a EEA EEE EEK EIENEN EE EERE NER E aiei 13 RemotelyAnywhere Dashboard Features s ccssccsssecsssessscsssecsscesseccssecsseeseecsesessecseecesesesessaecesseseecseesesseesreeses 14 RemotelyAnywhere Performance Data VieWel c ccssccessssssccessecsscessecessecsscesaeccssecseecsaeecsseeececaeecsssesaeceaseceseesaseaes 15 RemotelyAnywhere QuicklinksS cscessessscsssecesseessccesecesseeseeceasecsseesaecaseseseseeccssesseecsaeceasseseeceaeecaesesaesessessssesasesses 15 Log Out and TMEO irsi Kees vax Ea ETA AG ee ces Re eS 15 RemotelyAnywhere System Tray ICON ccccessccessesssccssecescessecessecsscesaeceasecsecesaeccssecseecsaesesseuceceaeecaesesaeseasesessesaeesses 15 Using Remote COMUFON cssc
56. iewing Loaded Device Drivers scessesescsssscsssesssccssecsssesesccsssessscsnscossessessecessesssscnsecessesenecasessseeaeceaseseseseassessess 70 Windows Tools in RemotelyAnywhere scsssscsssssscsssssccssssssssssscesssescsesccssssscsessesssesssescoenes 71 Working with RemotelyAnywhere from Command Lin scccssscsssssccssssccsessscsssssessssesesaes 72 How to Install RemotelyAnywhere on the Client ccsccsssessssesseccssecssccseccsseessecsseecsssessessssecesseseeecseeenseeseeseeeeanees 72 How to Install RemotelyAnywhere on a Remote COMpPUtEl cccccssesssccsseccsscessccsssecsssessecsseecssseseeecsseseseeseeeseeearess 72 How to Uninstall RemotelyAnywhere from the Client ccccssccsssccsscsssccsssecsscessecsssecessesseccssecessesseecseseaseeseaeeeseesess B How to Uninstall RemotelyAnywhere from the HOSt ccccssccssscsscecsscessccsseecsssessecsssecssceseescseecesseseeecseeeeeeesseeeeseesess 73 How to Start Stop and Restart a Service ccsccsssecsssesseccssesssccsseecsssessecsseecssseseecsseceseeseeccnseseseeseeecseseesseseecseseneess B How to Export and Import RemotelyAnywhere Configuration Settings cccscccsscsssecsssecsscessecessecsseesseecssessseesseeees 74 How to Install RemotelyAnywhere without Generating a Certificate ccccecscssseessccesscesseessecessecsseessecsssessseesaeesss 75 How to Install RemotelyAnywhere with the MD5 Hash Server Certificate
57. iled information click a section heading Item level details Click any item to view detailed information about the event process disk drive and so on Tooltips Hold your mouse over an item to see a tooltip containing a select set of details about the event process disk drive and so on Customizable layout You can drag drop minimize maximize or reposition the various sections Also you can change the number of items to be displayed in certain sections Events Processes Scheduled Tasks and Journal Journal Use this feature to leave notes on the Host s desktop For example notes on the current status of scheduled tasks or the reason the computer was remotely accessed Filtering gt aa i You can filter Event messages For information see Monitoring Events in me the Application Security and System Logs on page 45 14 RemotelyAnywhere User Guide RemotelyAnywhere Performance Data Viewer On every page of RemotelyAnywhere you can see a real time Performance Data Viewer CPU Load 18 Memo Load 53 Figure 2 RemotelyAnywhere Performance Data Viewer This java applet is to the right of the RemotelyAnywhere logo in the top frame It shows CPU load green and Memory load red and is updated every few seconds so you can get instant feedback on the effects of performance intensive processes This graph can be disabled under Preferences gt Appearance RemotelyAnywhere Quicklinks QuickLinks are accessi
58. ings of the user Option Description Count Limit the overall number of simultaneous connections Per IP Limit the number of simultaneous connections for the user from a computer or IP address Leave this field blank to impose no limitations On server Select the servers where you want to apply the connection limitations gt Note An overall maximum connection limit ensures that the server cannot be overloaded by thousands of Anonymous users and a Per IP limitation makes sure that no single user can take up all available connections 5 Click Apply How to Change the Welcome Message for an FTP User By changing the welcome message of a user messages defined for groups that the user belongs to are disregarded 1 Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click the name of the user you want to modify Specify the settings for your new FTP user Click Welcome to edit the welcome message for the user wm FF wn Click Apply Copyright 2012 LogMeln Inc n How to View the Permissions of FTP Users You can modify the permissions connection details and limits of an FTP user 1 23 3 Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click the name of the user you want to modify Click Permissions report The user permissions for all FTP sites are listed Click Back to return to the settings of the FTP User
59. is user By default stream mode in RA SSH is emulated meaning that it does not directly relay 1 0 between the shell and the SSH client but does some pre processing in order to properly display the original command line shell of Windows cmd exe Use this drop down list to apply an existing IT filter profile to this user This allows you set the IP address or range from which the user can access the host The user is added to the User list 7 Click OK to exit the User Access Control dialog box 8 Click Apply Your settings are applied immediately to the host Copyright 2012 LogMeln Inc 43 Troubleshooting For troubleshooting assistance visit the Knowledge Base Troubleshooting Remote Printing Follow these instructions if material printed using RemotelyAnywhere remote printing does not print properly for example it is mirrored has the wrong layout or has meaningless characters and content 1 2 3 Click Preferences to access the host preferences Under Preferences gt Advanced Options Remote Control select Force Bitmap Printing Click Apply Your settings are applied immediately to the host Print the file again When bitmap printing is activated all material printed using remote printing will be printed locally to a bitmap which is then sent to the remote printer Bitmap printing is slow but reliable Troubleshooting Display Issues 4h Follow these instructions to help resolve p
60. ition LogMeIn Hamachi LogMeIn Pachube LogMeIn Rescue LogMeIn Rescue Mobile join me RemotelyAnywhere and any other related software or services are either registered trademarks or trademarks of LogMeIn Inc in the United States and or other countries This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners These marks may be registered and or used in the U S and countries around the world THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE RemotelyAnywhere User Guide Index A authentication attack filter 38 39 autologon 48 black out the host monitor 20 block input on host during remote control 20 blocked keyboard and mouse input 30 C clipboard synchronization 20 color quality during remote control 19 command prompt 48 command alt escape 23 command option escape 23 compression file manager 33 connecting d
61. l hotkey combination drop down list How to Force Quit Applications on a Mac Host Command Alt Escape This feature is not available during a view only Monitor Host Screen session e When controlling a Mac from a Windows PC press Windows Key Alt Esc on the client keyboard The Force Quit Applications window opens on the host e When controlling a Mac from a Mac click Options gt Cmd Alt Esc on the Remote Control toolbar The Force Quit Applications window opens on the host Copyright 2012 LogMeln Inc Managing Files and Folders using the File Manager How to Navigate and Sort Files using File Manager Navigate and Sort options are accessed via a drop down menu on the File Manager toolbar Shortcut keys are available for each item 8 Note The host computer s files are displayed in the right frame the client computer s in the left Use the Tab key to switch between the two frames oin O stot fpem Refreshes the folders on both the client and host computer Drive Drive list Ctrl Backspace Displays the available root drives on the selected computer Displays the available root drives on the selected computer available root drives on the selected computer onets left drive a Click to select the disk drive you want to view in the left pane of the File Manager window Select right drive Alt F2 Click to select the disk drive you want to view in the right pane of the File Manager window Go to folder Ctrl G Click t
62. les in Server Functions gt Port Forwarding Status 2 Click Refresh to refresh the list How to View Active Directory Settings RemotelyAnywhere provides an Active Directory browser It lets the user connect to and browse through the various elements in the Windows domain s active directory tree It provides a useful system information tool 1 Access the port forwarding rules in Server Functions gt Active Directory 2 Click the name of an Active Directory entry to view its details 3 Select one of the following options e Click Refresh to refresh the list e Click Parent to go back to the parent directory e Click Root to return to the root directory of your Active Directory e Click Back to return to the previous page How to Create an Externally Accessible FTP Server 1 Access the server preferences in Server Functions gt FTP Configuration 2 Click New FTP server The New FTP server page is displayed 3 Create an FTP server within RemotelyAnywhere with the default settings listening on all available interfaces with the default FTP port of 21 4 Set the IP address of the network interface connecting to the NAT router as 192 168 1 2 the subnet mask to 255 255 0 0 and the external IP address to 123 45 67 89 5 Set the port range for passive data transfers to 5200 5299 6 Configure your router so that it forwards connections to 123 45 67 89 21to0192 168 1 2 21 and make sure port 21 is open on the firewall 7 Configu
63. lso suppose that your corporate mail server does not support SSL either If you still want to keep your email secure you can install RemotelyAnywhere both on your laptop and on the email server and set up port forwarding on both computers On your laptop you must do the following e Create a port forwarding rule with the incoming IP address as 127 0 0 1 the loopback address the incoming port as 3110 the incoming protocol is TCP The outgoing IP address or host name would be set to that of your email server the outgoing port would be set to 3110 and the outgoing protocol would be SSL to enable encryption e Change your email client s preferences so that the POP3 server is 127 0 0 1 and the port is 3110 Copyright 2012 LogMeln Inc fA On the mail server you must create a port forwarding rule with the incoming IP address set to your mail server s Internet IP address the incoming port set to 3110 and the incoming protocol set to SSL The outgoing IP address would be the same the mail server s Internet IP address the outgoing port would be 110 the standard POP3 port and the outgoing protocol would be set to TCP to enable decryption on the mail server You must also have to create one additional port forwarding item on both computers for the SMTP protocol that is used to send email as opposed to receiving it This runs on port 25 by default How to View Port Forwarding Status 1 Access the port forwarding ru
64. n The name of the database The user s login name This is a mandatory field The user s password This is a mandatory field The timeout after which the ODBC database connection terminates The user s home directory which can be an absolute path such as z f tp users john or it can be relative to the server root such as users john Users have full access to their home directory but have neither read nor write permissions outside of it This is a mandatory field The quota field will not let the user store more data in his home directory and its subdirectories than the number of bytes specified here This is an optional field Restricts download speed This is an optional field Restricts upload speed This is an optional field When it is non zero the user is disabled and cannot log in This is an optional field RemotelyAnywhere User Guide Option Description maxconns Specifies the maximum simultaneous connections to this FTP server for a user This is an optional field maxconnsperip Specifies the maximum simultaneous connections per unique IP address for a user This is an optional field welcome Contains a custom welcome message for the user This is an optional field 4 Click Apply When you have your database and ODBC data source ready we advise you to test it by querying it with a tool that supports ODBC queries such as a spreadsheet program 8 Note You must have all user information available in
65. one database table Copyright 2012 LogMeln Inc Managing Schedules and Alerts How to Monitor Your System You must have C or C programming experience a basic understanding of HTML and system administrator rights to create system monitoring rules These rules define the behavior of the system monitoring module 1 Access the scheduled tasks in Scheduling amp Alerts gt System Monitoring Click Edit rules Click Compile to save your changes PYN On the System Monitoring page click the red X in the Active column to activate a rule How to Set Up Email Alerts You must set up your SMTP server first in Preferences gt Network gt SMTP Settings 1 Access the scheduled tasks in Scheduling amp Alerts gt Email Alerts 2 Configure your email alerts according to the following criteria Option Description Event Log name The event log to watch Type Optional The type of alert Can be chosen from the drop down list Event Source Optional Type in the source of the message you want to be alerted on For example Security or Disk Event Category Optional Type in the category of the message as it will appear in the event log Event ID Optional Type in the event code as it will appear in the event log Email The email address to which the notifications are sent You can only specify a single email address per entry Specify a group alias if there are multiple recipients How to Set Up Scheduled Tasks 1 Acc
66. ore they bring a halt to business This ensures that you are often the first to know about workstation issues ranging from attempted security breaches to unstable software installations e Fast Simple Secure Enterprise Deployment RemotelyAnywhere was designed for professionals responsible for large installations of workstations The product is simple to install and configure on systems of anywhere between a handful and thousands of computers Five levels of security and built in event logging give you the confidence that your systems are safe e Keep Your Company Productive Less downtime means more productivity RemotelyAnywhere can also reduce IT operating costs for a low price RemotelyAnywhere System Requirements e Microsoft Windows Vista including 64 bit version XP including 64 bit version 2000 or NT4 both on the host and client computers e ActiveX or Java compatible web browser on the client computer 6 RemotelyAnywhere User Guide Installing RemotelyAnywhere RemotelyAnywhere Default Installation 1 Download the remotelyanywhere msii installer from http www RemotelyAnywhere com downloads htm and run it 2 On the Welcome screen click Next 3 On the License Agreement screen click I Agree if you agree to the terms and conditions 4 The Software Options screen appears next If the default listening port is acceptable click Next For more information regarding customizing RemotelyAnywhere during installation see Rem
67. ot is immediate like pressing your computer s reset button You will not receive feedback from the RemotelyAnywhere service Safe mode Reboot Available on Windows hosts only Restart the computer in safe mode with networking and RemotelyAnywhere enabled Safe mode is a special way for Windows to load when there is a system critical problem that interferes with the normal operation of Windows Scheduled Reboot Schedule a date and time to automatically reboot the computer This is useful if the reboot is not urgent and can take place during off peak hours Enabling Windows Automatic Logon autologon Enable autologon to bypass the Windows logon screen Upon system startup the system will attempt to log on to Windows with the specified autologon username and password gt Path Computer Management gt Reboot 48 RemotelyAnywhere User Guide 5 Caution Read the autologon security warning from Microsoft before using this feature 1 On the Reboot page click Specify credentials to automatically login on the host after rebooting The Automatic Login page is displayed Enter a User Name Password and a Domain Select the Automatic logon enabled box Click Apply Restart the host Viewing a Host Computer Desktop without Taking Control Use the Monitor Host Screen feature to gain view only access to a host computer s screen gt Path Computer Management gt Monitor Host Screen Working with Environment Variables Remotel
68. ote Prritntiin 2 56 5 00 a aso nae aeee n aa dias e RE Ea aa o Waihi ae Ee eeraa aaber ae e EERST 22 System Management Quitting Programs on the HOSt cscccssssssccssscesscessecessecsseeseecessessseeseesessecsseeseeeesseesesesseeess 23 How to Open the Windows Task Manager on the Host Computer Ctrl Alt Del ccscsssccssessecssscesseeseeeeeeees 23 How to Force Quit Applications on a Mac Host Command Alt Escape sccsscssscsssessscessccssesssecssesesseesesesseeees 23 Managing Files and Folders using the File Manage scccsssscssssscssssscssssccesssccsssccssssecesses 24 How to Navigate and Sort Files using File Manager ccccssssssscsssscsssessscessecsssessescssecessesseecsusesssessaecaseseseseascessessses 24 ii RemotelyAnywhere User Guide Contents How to Transfer Files Between Computers using File Managel ccccsssecsssesssccssecessceseecssseessescaecensessseesaeceseeesees 24 How to Edit Files using File Mamager csscecccssessecescesceseeesecseeeseseeeecescesaecaeesaceaeceecseesaecseeaeeeaeeeeceeeeaeeaeseeeeaeenaees 25 How to Select Files using File Manager ccsccscsssecescescesseesecseeeseeeececescesaecaecsacesecseecseessecsesseeesceesceeeeaeeaeseeeeaeenaees 25 How to Chat in Remote yA nnywt G0 scissiussscnsi scessunesevanseveebasvenavdedentetaveusavenarsdessvnedavedsesensaseesiedereese 27 Sharing your Desktop with Another Person Desktop Sharing sscsssssc
69. otelyAnywhere Custom Installation on page 7 The setup will then ask for confirmation of the destination location for the files for RemotelyAnywhere To change the destination folder click Browse Click Next to confirm the destination folder To start copying the files to their destination folder click Next an ay Click Finish to complete the Setup RemotelyAnywhere Custom Installation 1 Download the remotelyanywhere msi installer from http www RemotelyAnywhere com downloads htm and run it 2 On the Welcome screen click Next 3 On the License Agreement screen click Agree if you agree to the terms and conditions The Software Options page is displayed 4 Specify the listening port that RemotelyAnywhere will use If the default port used by RemotelyAnywhere 2000 conflicts with an existing application or service you can change it here Consult your Network Administrator before a port is assigned 5 Optionally on the Software Options you can copy configuration settings from an existing RemotelyAnywhere installation After all options have been configured click Next To change the destination folder click Browse Click Next to confirm the destination folder To start copying the files to their destination folder click Next spna Click Finish to complete the setup Activating RemotelyAnywhere Once you have installed RemotelyAnywhere you must activate it If you have already purchased a license you can pas
70. otelyAnywhere User Guide 3 Under Your Invitations select the invitation you want to disable enable or delete e Click Disable or Activate to deactivate or activate the invitation e Click Delete to cancel the invitation and remove it from the list e Click Clear All to delete all active and expired invitations e Click New Invite to create a new invitation Copyright 2012 LogMeln Inc 29 Customizing and Controlling your RemotelyAnywhere Experience How to Optimize Remote Control Performance 1 Click Preferences to access the host preferences 2 Under Remote Control set the following options as required Option Description Automatically disable Select this option to disable the host s desktop wallpaper and all user interface wallpaper effects during remote control User interface effects include transition effects fade scroll shadows under menus trailing effects while dragging windows and Windows Aero effects Use mirror display driver Select this option to make remote control sessions faster and less CPU intensive See also Troubleshooting Display Issues on page 44 3 Click Apply Your settings are applied immediately to the host How to Set Keyboard and Mouse Priority for Remote Control 1 Click Preferences to access the host preferences 2 Under Remote Control gt Security choose the following options Option Description Disable host keyboard and mouse Choose this option if you want to disable t
71. otelyAnywhere start service W3SVC computer KOSSUTH To stop the service at the end of your session enter RemotelyAnywhere stop service SERVICE computer MACHINE 7 mar To restart the client enter RemotelyAnywhere restart computer MACHINE How to Export and Import RemotelyAnywhere Configuration Settings 74 The default value for FILENAME is RemotelyAnywhere ini inthe directory the RemotelyAnywhere executable is located in The COMPUTER parameter is the Client by default Save the local RemotelyAnywhere configuration to the default text file RemotelyAnywhere CreateIniFile All configuration data is copied including permissions FTP Server settings the license key and so on If you do not want to import specific configuration items you must edit the generated ini file and remove these entries Install RemotelyAnywhere to the new host for example on SERVER1 RemotelyAnywhere install computer SERVER1 Stop the RemotelyAnywhere service on the new host This is necessary because the previous command already started RemotelyAnywhere RemotelyAnywhere stop computer SERVER1 Read all settings from the default ini file and configure RemotelyAnywhere on SERVER1 RemotelyAnywhere LoadIniFile computer SERVER1 The LoadIniFile command imports all configuration data contained within the text file to the host Start RemotelyAnywhere RemotelyAnywhere start com
72. ows you to configure and maintain it Sometimes router companies refer to this action as Port Forwarding or Port Mapping Accessing RemotelyAnywhere through a Firewall Having done the above you will now be able to fully access the RemotelyAnywhere computer with the URL http 111 111 111 111 5200 that is the firewall s external IP followed by the port you mapped to the RemotelyAnywhere machine 10 RemotelyAnywhere User Guide Logging In to RemotelyAnywhere After entering the URL into your browser and pressing enter you will see the RemotelyAnywhere Login screen RemotelyAnywhere will access the user database to authenticate the user Initially you will need to log on as someone who is a member of the Administrators group You can later change this default behavior by granting NT users or NT groups access to RemotelyAnywhere under Security gt Access Control By clicking NTLM you can use your current Windows login credentials to verify your identity on the Host This option is only available on local networks when accessing a Windows NT 2000 or XP computer It will use your current credentials those you entered at the NT logon prompt on the computer running your browser to identify you to the Host Advanced RemotelyAnywhere Login Options By clicking on Show advanced options in the login window the following additional options become available Option Description Go directly to Remote Using these buttons you can select wh
73. preferences in Server Functions gt FTP Configuration Click New FTP server The New FTP server page is displayed Specify the settings for your new FTP server Option Name TCP IP port to listen on TCP IP address to listen on IP Filter Port range for passive data transfers inclusive IP address of the network interface connecting to NAT router and External IP address of NAT router Subnet mask of network interface connecting to NAT router Description The name of the virtual FTP server that will be displayed on the FTP configuration screens the login message from the FTP server and so on This is for reference purposes only The port in use by the virtual FTP server The default is port 21 The IP address to use You can select one item from the list If you select All available interfaces the virtual FTP server will listen on all assigned IP addresses You can specify the IP addresses from which to accept connections By default the clients can connect from any IP address For information about IP filtering see How to Create an IP Filter Profile on page 37 This feature is relevant to passive mode data connections PMDCs also known as PASV mode in some clients In such cases the data channels are opened by the client and the server communicates a PASV reply stating which address and port to connect to However servers behind firewalls or routers may have problems with the use of the reported address o
74. profiles 72 proxy settings 33 Q quicklinks 15 R RCREC 35 reboot 48 record remote control sessions 35 Registry Editor 47 registry keys view a list 69 remote control customize the toolbar 20 move data 20 permission from a host user 31 presentation 21 record remote control sessions 35 security 20 system management 23 time out 32 remote printing 22 troubleshooting 44 remote sound 22 RemotelyAnywhere about 6 accessing 9 accessing through a firewall 10 accessing through a firewall or router 9 activation 7 firewall 9 router 9 RemotleyAnywhere Guardian 36 resolution 18 RemotelyAnywhere User Guide Index restart host 48 S scheduled tasks 66 screen size 18 security 37 40 authentication attack filter 39 denial of service 39 IP address filtering 37 remote control 20 32 security during remote control 20 Services starting stopping restarting 46 session recording 35 shared resources 50 sound 22 sound card used for remote sound 22 SSL server 27 sync clipboard 20 system requirements 6 45 system tray 15 display remove system tray icon 31 T Task Manager 23 taskbar See system tray TCP IP ports 68 time change system time 50 time out from remote control 32 lock host 32 timeout 15 troubleshooting remote printing 44 U USB stick connect during remote control 20 user access control 40 users invite 72 V view log files 34 view a host without taking control 49 wW wallpaper disable 3
75. puter SERVER1 A Generated Configuration File This example is only a partial configuration file If you do not want to copy for example the VisitLength setting remove the ValueXXXX VisitLength line from theMetaData section MetaData Creator RemotelyAnywhere CreatorBuildNumber 268 SourceComputer SERVER2 Value0000 UseGraphRed Value0001 VisitLength Values 2 UseGraphRed Type REG_DWORD Data 0 RemotelyAnywhere User Guide VisitLength Type REG_DWORD How to Install RemotelyAnywhere without Generating a Certificate gt Note The default installation method includes automatically generating a self signed CA Certificate and a Server Certificate that is signed by the CA Certificate 1 Copy the RemotelyAnywhere installation files into the current directory either from an existing installation or from the installation archive available on www RemotelyAnywhere com 2 Enter RemotelyAnywhere install noautocerts into a command prompt You can also install RemotelyAnywhere using the MSI Installer while also preventing RemotelyAnywhere from generating any certificates msiexec i RA msi NOAUTOCERTS 1 How to Install RemotelyAnywhere with the MD5 Hash Server Certificate RemotelyAnywhere selects the Server Certificate with the given MD5 hash and uses it to secure RemotelyAnywhere sessions Automatic certificate generation will be skipped 1 Copy the RemotelyAnywhere installation files into
76. r gt Note You will be given the choice to allow full remote control or desktop viewing when your guest makes a connection to your computer How to Send a Desktop Sharing Invitation Remember You can only invite someone to a Desktop Sharing session from a computer that is running the RemotelyAnywhere host software 1 Click the RemotelyAnywhere icon on the system tray and select Share my Desktop The Desktop Sharing dialog is displayed 2 Select Invite a guest to work with you and click Next 3 Enter Invitation Details a Enter a Title for your invitation This helps you track your invitations b Specify how long the invitation will remain open The invitation will expire if the invitee does not accept within the given amount of time 4 Click Next 5 Send the invitation e Click Email to send the invite to the recipient by email e Click Copy to copy the invitation link to your Windows clipboard 6 Click Finish to exit the sharing process The email recipient clicks the invitation link to activate the session You are prompted to acknowledge your guest and grant either remote control rights or desktop viewing rights How to Disable Enable or Delete a Desktop Sharing Invitation Desktop Sharing invitations can be cancelled or temporarily disabled 1 Click the RemotelyAnywhere icon on the system tray and select Share my Desktop The Desktop Sharing dialog is displayed 2 Click View pending invitations 28 Rem
77. r port By default the server examines the local IP address to which the client is connected and accepts the PMDC on that address In a NAT environment the server s local IP address is not externally visible for access from the Internet Therefore you must specify the IP address of the network interface connecting to the router This will be the router s external IP address If the router and the clients are on the same subnet of a LAN you must define a subnet mask for clients In this way they will not be redirected to an external IP address before connecting to the router RemotelyAnywhere User Guide 4 Click Apply If your server is behind a firewall and clients experience problems with the connection you can specify a range of ports on which to accept PMDCs If these ports are open on the firewall then the connection will be established How to Create Users of an FTP Server 3 4h Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click New FTP user The New FTP user page is displayed Specify the settings for your new FTP user Click Apply to create the user You must assign permissions and a directory path to new FTP user so that they can use their accounts To allow anonymous access to an FTP server you must create an FTP user called anonymous You can assign permissions to the anonymous user account but by default the newly created anonymous user has no rights to any
78. re it is considered stalled and thus terminated When enabled FTP commands such as CWD PWD or the ubiquitous NOOP will reset the No transfer timeout counter If disabled only an actual file transfer or a directory listing will reset the counter You can select the priority of the threads servicing users for the FTP server If you are running an FTP server on an otherwise busy web server it might be a good idea to set the priority to a lower value than the default Normal setting RemotelyAnywhere User Guide Option Description Allow unsecured FTP connections f this option is disabled the FTP client must support and use SSL connection Allow data connections to goto The FTP protocol uses two connections The control connection and the different IPs than that of the data connection The data connection is where all the raw data is sent control connection the control connection is used to send commands to the server and receive replies Normally data connections are set up to the same IP address as that of the control connection but in order to facilitate server to server file transfers it may be desirable to allow data connections to go to different IP addresses If you are not using server to server transfers you can safely disable this option Quoted password changes This determines whether the parameters of the SITE PSWD command are Anti hammer filter in quotes or simply surrounded by a space SITE PSWD oldpwd newpwd
79. re the router to forward connections to 123 45 67 89 5200 5299 to 192 168 1 2 5200 5299 and make sure that you open the 5200 5299 port range on the firewall 8 Finish configuring your remaining FTP settings security users and so on g Select the Use implicit SSL encryption option for your FTP server 62 RemotelyAnywhere User Guide gt Note If a server uses implicit SSL connections it will accept these connections alone and clients must be configured accordingly Most clients default to port 990 when creating implicit SSL FTP site entries 10 Click Apply The following FTP server configuration pages will become available as buttons at the bottom of the page e Security e Windows Users e Welcome e ODBC If the server is behind a firewall it accepts connections on the port server port 1 by default For example the server will try port 20 if it is on the default FTP port of 21 If multiple clients were to try to establish simultaneous data connections this would fail and the server would query Windows for an arbitrary free port To avoid this you can specify a range of ports on which to accept connections How to Set User Access to an Externally Accessible FTP Server You can connect to your FTP server with any FTP client after you create a new FTP user and give them access to the server Alternatively you can allow any Windows user to access the virtual FTP server 1 To grant access to a Windows user or group on the FTP
80. rives 20 control access to a host via IP filters 37 copy and paste 20 copy and paste between computers 20 copying files from one computer to another 24 CPU load 67 ctrl alt del 23 dashboard 13 features 14 denial of service 38 39 Desktop Sharing delete or disable an invitation 28 send an invitation 28 using 28 desktop viewing 49 device drivers 70 disconnection time from remote control 32 disk space utilization 63 67 display size during remote control 18 DLLs 69 DoS attacks 38 39 DOS based applications graphics problems 44 DPMS 20 draw during remote control 21 drive and partition information 68 drivers 47 dual monitors 19 Dynamic IP Addresses 9 E effects disable 30 email alerts 66 error 4320 40 printing 44 events 45 externally accessible servers create 62 ODBC access 64 securing servers 58 welcome message 63 F File Manager 24 compression 33 open files for editing 25 select files 25 sort files 24 files copying 24 moving 24 replicating 24 synchronizing 24 firewall port mapping 10 Force Quit 23 FTP server change group membership 54 change user permissions 55 create 52 create user 53 create user group 53 disable user 56 download ratio 55 externally accessible server welcome message 63 externally accessible servers 62 manage users 54 number of connections 57 ODBC access for externally accessible servers 64 port forwarding 60 port forwarding configuration 61 port forwarding status 62 quotas
81. roblems experienced while viewing video or while using DOS based or graphic intense applications during remote control Typical problems include display black out host computer restart when initiating remote control or loss of Windows Aero functionality after remote control 1 2 3 Click Preferences to access the host preferences Under Remote Control gt General Settings make sure that Use mirror display driver is not selected Click Apply Your settings are applied immediately to the host RemotelyAnywhere User Guide Remote Management of RemotelyAnywhere Hosts Managing the Rights of Windows Users and Groups RemotelyAnywhere User Manager supports all features of Windows Computer Management for Local Users and Groups including full Active Directory support gt Path Computer Management gt User Manager e Click a user on the User tab e Change the password and password settings e Rename the user e Disable the account e Delete the user e Assign a Home Directory e Assign a Logon Script e Assign a Profile Path e Click a group on the Groups tab e Assign members to the group e Rename the group e Delete the group e Edit the Description Monitoring Events in the Application Security and System Logs RemotelyAnywhere Event Viewer supports features similar to the Windows Event Viewer including the Application Event Log and Security Event Log gt Path Computer Management gt Event Viewer e Click
82. ry Editor Path Computer Management gt Registry Editor Registry keys HKCR HKCU HKLM etc are displayed in a tree structure e Click an item to view details e Click the Plus icon to create a new value e Click the Key icon to change access permissions Copyright 2012 LogMeln Inc 47 e Click the Delete icon to remove a key x 8 Note You can edit values that are either of text REG_SZ REG_EXPAND_SZ or REG_MULTI_SZ or integer REG_DWORD type and REG QWORD type values Binary values are displayed but cannot be edited Opening the Command Prompt Open a fully functional command prompt on a host gt Path Computer Management gt Command Prompt The Telnet client written as an Active X applet provides encryption and data compression for security and speed An HTML based version is available as a fallback Rebooting the Host gt Path Computer Management gt Reboot Restart RemotelyAnywhere Restart the RemotelyAnywhere service This does not reboot the host Normal Reboot Close all processes and reboot the host in an orderly fashion Emergency Reboot Available on Windows hosts only Windows will shut down properly and flush all outstanding file operations to disk Applications and other processes may not terminate gracefully so you could lose unsaved data Hard Reboot Reboot as quickly as possible The operating system will not terminate gracefully so you could lose unsaved data Rebo
83. s to the c work directory on FTP Server 2 However the user has no permission at all to the c work java directory on FTP Server 2 The user has no permission at all on FTP Server 3 meaning he cannot even log on The rights you specify for a directory are automatically inherited by its subdirectories unless you specify different rights for them How to Set Upload Download Ratio for an FTP User You can edit the upload and download ratio settings for the user Fwn Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click the name of the user you want to modify Click Ratio Set the upload and download ratio for the user Copyright 2012 LogMeln Inc m 5 Option Description Type None The user is a normal user and can download any file he has read access to without having to upload first Per session When the user logs in his counters are set to zero Should he lose connection while uploading or downloading any remaining credits he has will be lost Per user The user s credits are remembered over sessions This option is not recommended if you want several users to share the same account Per IP address Even if the user loses connection his credits are remembered if he logs in again from the same IP address This does not cause a problem even if the user account is shared by hundreds of concurrent users Upload Download The ratio of uploading
84. scription Protocol Select the protocol type of your incoming and outgoing connection You can specify SSL CSSL or TCP To translate SSL connections to TCP and thus behave as an SSL proxy for applications that are not SSL enabled set one end to SSL and the other end to TCP IP Address The IP address from which In or to which Out you want to forward communication Port The port on which the computer is listening for communication In or to which it tries to forward data Out IP address filter Select a profile filter to restrict incoming connections to the corresponding port profile forwarding rule Defer Specify a timeout value for a special condition When one end of the connection has been closed but the other is still open the Port Forwarding Server PFS will wait this much time for the open end of the connection to be closed It will then close the connection itself Timeout This setting lets you specify how long the PFS will hold a connection open with no data going through it in either direction When the amount of time specified here is reached and the connection is idle both ends of the connection will be closed gracefully Description Specify a remark associated with the port forwarding item This will be displayed on the main screen Enabled The status of the port forwarding rule 4 Click Apply Example 1 Suppose that you are using a laptop with a dialup account and your email software does not support SSL A
85. senseesnss 62 How to Create an Externally Accessible FTP Server ccscccssssssscsssecsssessecsssecessesseecssecessesseecasesseesaeceaseseseecaecenseesses 62 How to Set User Access to an Externally Accessible FTP Server ccscccssssssscsssecssseesseseseconsesseceaecessesesecsaeeessensnes 63 How to Set a Welcome Message to an Externally Accessible FTP Server ccssccssssssscsssecsssessscessecessecsseesseeestensees 63 How to Set ODBC Access to an Externally Accessible FTP Server ccssccsssccssecssscsssccsssessecsssecseeesseseseesssseseeeseeess 64 Managing Schedules and Alerts sissessssessnntsvenesseveasesusnnseanecasseansveneniesunnoedsennsiesensosusnasedvenesvenessenens 66 How to Monitor Your SYSt ttics 22 20 25 2ececcasSasesenadeceecteseesavetaccarsescaccenceacsadedescbsads sbiehielicbeavanyedeseredes coetaageleseceatdeveariaed 66 How to Set Up Email Alerts 0 5 02550 sci dau Setceiseeetiets enean aerarii oreen peee sens EE EEEa E baal EE EE Es ald 66 How to Set Up Scheduled Tasks gt ssc c0 c 22ccscdeesedave eovcizecheshssvissiceicdh dactads aeaa aa eoi NKE ORE e eke ee Eo aoka rane aer EEEE aea 66 Viewing Host Performance Information ssesesessesesessessssesesscsssscessocessosessoseseoessooessocessoesssoessooe 67 VIEWING CPU Eo To EE E A E E 67 Viewing Memory Load isssiieiiisie aicesto seened aerae eare et didnsniuievisiieeneieies teddies eal 67 Viewing Disk Space UtiliZation ccessecsssessscsssecssse
86. server go to Server Functions gt FTP Configuration 2 Click the name of the server you want to edit 3 At the bottom of the page click Windows Users 4 Select the name of a user or user group You can select multiple users on both panes at the same time gt Note To list user accounts from a domain rather than from the Client enter the domain s name in the Default domain field and click Apply 5 Click Apply 8 Note After you have granted access to a Windows user you can use an FTP client to connect and log in to the FTP server The user will have access to all files and directories below the server s root directory However on an NTFS file system Windows access restrictions will apply For example if the user does not have the rights to read or write in a certain directory he will not be able to do so via FTP either How to Set a Welcome Message to an Externally Accessible FTP Server Welcome messages are server wide settings and apply to all users and groups unless they have their own welcome message defined 1 Access the server preferences in Server Functions gt FTP Configuration 2 Click the name of the server you want to edit 3 At the bottom of the page click Welcome 4 Change the welcome messages as necessary Option Description _ISERVER_NAME _ The name of the FTP server Copyright 2012 LogMeln Inc s Option _ 0S_VERSION _ _ SERVER_UPTIME _ Description The operating system and its version T
87. soft Windows based computers over a local area network or the Internet RemotelyAnywhere acts as the host software on the machine that is to be controlled or accessed The client requires no special software RemotelyAnywhere provides such useful capabilities as Java based desktop remote control file transfer protocol FTP for downloading and uploading of files configuration of the Host remote to local printing and advanced scripting The client software is any Java or ActiveX enabled web browser such as Internet Explorer IE Many RemotelyAnywhere features can also be accessed through your smartphone browser e Minimize Downtime RemotelyAnywhere helps system administrators keep IT systems up and computer users happy by offering a versatile remote support toolkit Support staff can often detect diagnose and solve problems faster than local support using built in operating system functions Background access means the user is not interrupted during the implementation of solutions e Deliver the Solution Not the Person All RemotelyAnywhere features can be accessed securely from any web browser Support and diagnostics can even be delivered via smartphone browser This means you can offer genuine global support from anywhere anytime e Stop Fighting Fires RemotelyAnywhere brings predictability to system management By giving you monitoring scripting and alerts RemotelyAnywhere allows you to detect potential problems on all your systems bef
88. sole when connection times out Select this option to lock the host s operating system if the client connection times out during remote control see also How to Set Remote Control Time out on page 32 3 Click Apply Your settings are applied immediately to the host How to Set Remote Control Time out Set the amount of time that can pass without activity in RemotelyAnywhere before a remote control session is disconnected 1 Click Preferences to access the host preferences 2 Under Network set the Idle time allowed 3 Click Apply Your settings are applied immediately to the host 32 RemotelyAnywhere User Guide How to Set Compression for Data Transferred from the Host Choose the compression level to apply to data transferred from the host during remote control including files transferred using the File Manager feature 1 Click Preferences to access the host preferences 2 Under Network choose the appropriate File Transfer Compression option Option Description No compression Data is not compressed Fast Compared to Best this option uses less host CPU but more bandwidth Low Keeps bandwidth and CPU usage at a minimum Normal A good balance between effective file compression and balanced host CPU utilization Best The host CPU will compress data as much as possible before transfer Compared to Fast this option uses less bandwidth but more CPU 3 Click Apply Your settings are applied immediately to the hos
89. ssecssseeecessessseeseeecsseseseeseeeeseenness 20 Security During Remote Control cscc scccssecscecdectavsececsesdeecesteasesdascseddecacesdqsacseesdeccds dseaieaseaabassdhedesdesdeedetdasdescbaches aatas 20 How to Blank the Host Screen During Remote Control cssccssccessessssesseccssecssccsecesssessecsssecssseseesesseceseeseesesseess 20 How to Block Input During Remote Control cccccssssssscsssecsssessecssecssceseeecssecsseeseescssseseecssuecssseseesesseseseeseesseeess 20 Moving Data During Remote Control cccccssssssccssscesscessecessecsscessecessecssceseeccssecsseceecesseescecsesecseseseesessesesseeeseessesss 20 How to Copy and Paste Between Devices Clipboard Synchronization ccssccssccsssccsssessecsssecsseeseeeessecsseeeeeesseess 20 How to Connect Drives During Remote Control s ccssccsssscsssessscessecsscesseecssesssecseeecsssessecessecseseseeseseeceseeseeeesseses 20 Using Presentation TOOIS vse spuere aeee ren eaea ae aae aae eraa an aR En aeai kakor 21 How to Draw on the Host Screen scesccsccsssessceccescesseeeecsecesecseecesessessecseeeaceseseeecseessecseesaceseeeeceeeeaeeseseeseaeeeaeeneees 21 Howto Use the Laser Pointer sc s ssccssescccvceesces dosdes datevarancoucdageaneaastetcesca scdanasnnsesteiaesdosasaaedassestasdeacasass daasbecseesaseadcane 21 R mote Sound rcspon nonne hdahaeasuSeckoceecs seach oebecbiaclsteaciundpedncesecunenctesvstataueevesaiseteds tasnseesinn gs aati uene 22 Rem
90. sssecssecsssesseecssesssessescusessessescessessecsascesseseecessecsseesassesseessaeeass 67 Viewing Drive and Partition Information csccsscsssssessecsssesssecssecssseseeecssesssessnscossessssesuecessesescaeceaseseeecsaseensessass 68 Viewing Open TCP IP POrts scccscessesevasesrecaneess sieasccesdecyeueasddeveces ageagsczs desescussucs ecessosdndaes sel dvadesdbtesseeaiwersocesqeedsaxiasieviar 68 Viewing Network Traffic Information cc ccssccsssecsssessscessecsssessescssecessesseecsusesssensuscsssesesssssecessesescaecenseeeecsatessseesass 68 Viewing a List of Open PILES s 252 5 c0 50dc cecvesepstecsces eG Ge dacden nade aaar S aoaaa a ieat roeas areae eE aiaa EEEa 68 Viewing a List of Registry Keys Open on a HOSt ccsccsssessscsssecessesssecssscesseseeecensesssesseecasesessseeccssesesecsaeeeseeesnsesees 69 Viewing a Listof DLS iM SO 5 26202 s2cc55c scacesadesncaucaes sat esl eutsias senene ac inarin piecas teo taeake n itean ria rieni ets aodan kansia ri deiii 69 Viewing RemotelyAnywhere Connection Details scssscssscsssscsssesesscssscessesssecsssesssesseecessecssssseesesseseseesaesesseenssesaes 69 Viewing Telnet and SSH Connections cccscccsssessscsssscsssesssesssecssseseecsaecessessescasesssesseecessesssssescesseceseeseeeeseeennsesaes 69 Viewing Installed Applications ic vs ccsciacceiveidssteacee s sia caghialoccesibayebs doecbecbucheebecdeh esbdassavessesscteussdeedheade slesabbe she suecevsen 69 V
91. sssossasacscnnssavensssensasndsannianvansenendarmeaareeannsesanenssswendsseannsissomasaseusasassabaesiunesane 17 Starting Remote COmtrolysc lt 22cc7 45 lt s cscsteae ciesdeadostesksshedavsachods ede sda des voedecdelgdadeedaeeassvaesadvees asdassalgaigdordoylaceMsuhtestecueden 17 About HD Remote Controls ereinen a deve eee a sis ccwscvictde cack evaevoasshoGa geese chp aiaa a aa 17 Changing How You View the HOStie cs ccc2cssecsascesesieaseassnaseiceaceasesssietssscasaesdeedsadeacsbesaqsadecdsaaieasedsasaeaseaacedgedteaede detesieels 18 How to View the Host Computer in Full Screen MOde cccscccssesssscesscesseessecessecssesseecessecssceseecessessseeseeeesseesneesaes 18 How to Magnify a Section of the Host Screen csccessssssssssscessesssccssecesseessecessecsseuseecssecssseseesesseseeseseesesseesneesaes 18 How to Change Screen Size During Remote Control c cssscccssesssccssscesscsssecsssecssesseecessessseeseesessesseeeseeeeeeeersesees 18 How to Switch Between Multiple Host Monitors during Remote Control ccsccsscsssecsssessscsssecsseeseeecssesesseeeeseees 19 How to Change the Color Quality of the Host Screen csccsssscsssesssccssecssecseeecsssesssesnecessesesesaecesseseeecsaesesseeesesees 19 How to Optimize Remote Control Performance at Slower Connection Speeds cssccessessscessscsssesesecssecesseeseeeees 19 Customizing the Remote Control Toolbar cccccsscsssscessessssessccssecssecssecesssessecs
92. sssscesssccssscccssssessssssecessscecssscsesseaees 52 How to Create am FIP Server tsscccessessvaasscsceeiesi o cas bcac decasssbanseocipaahoedecacaneadecbauteoaseaanceveeucnagdesauaved EERE E aN EEEE ai 52 How to Greate Users of an FIP SQrveriss ce isn5 co sciceseeseasscesteaceds odoesssceuendocdessedsseSovseadocdendadsucosasedo seeivedoechaadscsoedados seeders 53 How to Create User Groups for FTP Servers sscsssesssssssscessesssecssecessesssecsssecsseeseecessecsseeseescsseseseeseeecsuseeseessuecssseneess 53 How to Start and Stop FIP S vers oc c cccccsccsccassscsa5 sevaectesdancasadeeseccadcadssesabsade lt dsahs aecasegazsaesayetaslesteceasdestencaeedaqsaccadaaas 54 How to Manage Users of an FIP Servel ccccesscssscessscesseesscessecessesseecaecesseeseecasecsseusaeceaseceseesaeccssecesecsaresseeeseeesseesss 54 How to Change Group Membership of an FTP Servel cscccssssssccssscesscessecessecsscessecessesseeeaesessesseeesaeeesseeseeesseeess 54 How to Change User Permissions of an FTP Servel cssccssccessessssesssccssecssecssecesseeseecsssecseseseecessecseeeaesesseesseesaeeess 55 How to Set Upload Download Ratio for an FTP User ccccccsssecsscessscestecsscessecessecsseceaecesseeseeceseecseeecaeseatecsssesarenss 55 Howto DisableFIP W SOUS Sorterria A ru saente ued usada stn ctoanservnse abel ease ena R 56 How to Set up Home Directories and Quotas for FTP USers cc ccsscccsssessecsssecsscessecessecseeesaeccssesese
93. st gt Path Performance Info gt Registry Keys in Use Viewing a List of DLLs in Use View a list of all currently loaded dynamic link libraries and the processes that use them gt Path Performance Info gt DLLs in Use Viewing RemotelyAnywhere Connection Details Display all connections being served by RemotelyAnywhere including the IP address and host name of any computer making a remote connection the type of connection and the name of the Windows user associated with the connection gt Path Performance Info gt RA Connections Viewing Telnet and SSH Connections You can list Telnet and SSH connections that are currently open we Path Performance Info gt Telnet SSH Connections e Click a connection to view its details e Click Refresh to refresh the list Viewing Installed Applications View a list of applications installed on a host The list is populated from Add or Remove Programs on the host s Control Panel gt Path Performance Info gt Installed Applications e Roll over a listed application to view available data such as estimated size installation source registration data and time and date of last use e Click any Installation Directory link to work with files in the File Manager Copyright 2012 LogMeln Inc s Viewing Loaded Device Drivers The information is view only gt Path Performance Info gt Loaded Device Drivers 70 RemotelyAnywhere User Guide Win
94. t How to Change Proxy Settings Specify the proxy server RemotelyAnywhere will use as an intermediary between your web browser and the Internet Tip Proxy servers are primarily used by companies and organizations Home users generally will not need this option 1 Click Preferences to access the host preferences 2 Under General Settings set the following option Option Description Broken f pie Some proxy servers request pages from web servers using several IP addresses This can cause wae mak RemotelyAnywhere to bounce you back to the login page after you click the Login button If you are not affected by this problem you should not change this setting However if you experience this problem please read the following section carefully When you log in your browser is assigned a session identifier in a cookie For security reasons this cookie is only valid when sent from the IP address from which the login originated Were it not so an eavesdropping attacker would be able to copy your cookie and gain access to all RemotelyAnywhere resources to which you have access Some proxy servers use several IP addresses when requesting data from a remote computer If this is the case with your proxy server RemotelyAnywhere sees the original IP address and session identifier as valid but requests originating from other IP addresses even if accompanied by a valid cookie are replied to with the login page The login page breaks out of
95. te it into the space provided and activate the software Copyright 2012 LogMeln Inc p If you have not purchased a license but would like to do so you will be given the option to do this on the software activation screen If you purchase online your license will be delivered immediately so you can activate your software without delay Alternatively you can contact our sales department RemotelyAnywhere User Guide Accessing RemotelyAnywhere When the installation is complete the default Internet browser will open with the address of http MachineName 2000 To access the host machine from a different machine open an Internet browser and enter http 111 111 11 1 2000 inthe Location Address line 111 111 11 1 represents the IP address of the host machine 2000 represents the default port shown on the Software Options page during installation If you changed this port during installation then use the specified port when accessing RemotelyAnywhere On the same network the machine name can also be used On the host itself you can access a machine by entering the loopback address http 127 0 0 1 2000 at the Location Address line This address allows the user to communicate with the RemotelyAnywhere installation only at the machine on which it is installed About Dynamic IP Addresses Many DSL and cable Internet connections assign your machine a new IP address each time you connect to the Internet This is known as a Dynamic IP
96. te the attack blocker Number of invalid HTTP requests Specify the number of HTTP requests to allow before the offending IP allowed address is locked out Reset invalid attempt counter after After the amount of time specified in this box has elapsed the invalid attempt count of the offending IP address will be reset to zero Lock out for All attempted connections from an offending IP address will be rejected for the amount of time specified in this field 3 Click Apply Your settings are applied immediately to the host To allow access from blocked addresses click Unblock all How to Set up an Authentication Attack Blocker Use the Authentication Attack blocker to lock out those who try to get past your host logon screen without authorization 1 Click Preferences to access the host preferences 2 Under Security gt IP Address Lockout set the following Authentication attack filter options Option Description Active Select this option to activate the attack blocker Number of invalid attempts Specify the number of invalid authentication attempts to allow before the allowed offending IP address is locked out Reset invalid attempt counter after After the amount of time specified in this box has elapsed the invalid attempt count of the offending IP address will be reset to zero Lock out for All attempted connections from an offending IP address will be rejected for the amount of time specified in this field 3 Click Apply Yo
97. telyAnywhere Logs A list of available log files is displayed On the list double click the file you want to view e The active log file is named RemotelyAnywhere log e Older logs are stored with the naming convention RAYYYYMMDD 1log example the log file for January 20 2011 would be RA20110120 10g e Click Download all logs in one compressed file to access all available logs in a single compressed archive You can also set the following options by clicking Preferences Option Description Directory for log files Define the folder where the files are to be saved Leave blank to use the default location the RemotelyAnywhere installation directory typically C Program Files RemotelyAnywhere Keep log files for this many days Enter the number of days for which you would like to store log files Click Apply Your settings are applied immediately to the host How to Record Remote Control Sessions Set RemotelyAnywhere to record and save a video file of each remote control session with the host 1 2 3 Click Preferences to access the host preferences Under Log Settings gt Remote Control Session Recording choose from the following options Option Description Enable Session Recording Select this option to record all your sessions Important You cannot choose not to record an individual session All sessions will be recorded without exception until recording is disabled Location for Output Video Files Specify
98. ter You must have administrator rights on the remote computer 1 Copy the RemotelyAnywhere installation files into the current directory either from an existing installation or from the installation archive available on www RemotelyAnywhere com 2 Enter Install lt computer COMPUTER gt lt path PATH gt port PORT minimal license FILENAME into a command prompt Option Description lt computer COMPUTER gt The name of the remote computer This is a mandatory parameter lt path PATH gt The path of your RemotelyAnywhere installation port PORT The HTTP port number for the remote connection which is 2000 by default minimal Allows you to perform a minimal install This option does not copy the documentation files thus speeding up the installation process over a slow network connection The two required parameters are the name of the Host and the local path to the intended destination directory on the Host 72 RemotelyAnywhere User Guide Option Description license FILENAME Allows you to specify a license file to be installed on the Host Example Installation If you want to install RemotelyAnywhere on a computer called KOSSUTH in the C RemotelyAnywhere directory and you do not want the documentation files copied you must enter the following command RemotelyAnywhere Install computer KOSSUTH path C RemotelyAnywhere minimal This command creates the destination directory copies
99. tes 1 hour Copyright 2012 LogMeln Inc m Viewing Drive and Partition Information View details regarding physical drives and partitions and logical drives on a host gt Path Performance Info gt Drive amp Partition Info e To manage files on a drive click a drive link Viewing Open TCP IP Ports gt Path Performance Info gt Open TCP IP Ports 1 Specify the type of port s you want to view e Listening ports ports that are listening for connections e Connected ports ports that have been connected to another computer e Everything else ports in various stages of being connected and disconnected 2 Select Resolve IP addresses to resolve IP addresses appearing in the list of Local names This can take a considerable amount of time to process 3 Click Continue A list of ports is displayed Once you have generated the list you can change the ports you are viewing using the boxes on the toolbar and clicking Refresh Viewing Network Traffic Information gt Path Performance Info gt Network Load e To view traffic for a network click any listed network e To see total network traffic click Inbound Network Traffic or Outbound Network Traffic Viewing a List of Open Files View a list of all files currently open on a host along with the names of associated processes gt Path Performance Info gt Open Files 68 RemotelyAnywhere User Guide Viewing a List of Registry Keys Open on a Ho
100. the contents of the directory to determine if the user is below or above the quota If the quota is not exceeded the upload can be started however the FTP server will interrupt the transfer as soon as the file being uploaded starts to exceed the specified quota f 2 3 Access the server preferences in Server Functions gt FTP Configuration On the FTP Users tab click the name of the user you want to modify Click Home Quota RemotelyAnywhere User Guide 4 Edit the settings of the user Option Description Home directory path You can use a full path starting with a drive letter or you can enter a relative path to the server s root directory Home directories specified above the server s root directory are disregarded 8 Note Ensure that users have rights to their entry points on the server otherwise they will not be able to log in Quota Set the home directory quota This is an optional setting By leaving the field empty you do not limit the amount of data that the user can store on the server On server Select the servers where you want to apply the directory and quota settings 5 Click Apply How to Set Maximum Number of Connections to an FTP Server You can specify the maximum number of simultaneous connections for a user account 1 Access the server preferences in Server Functions gt FTP Configuration 2 On the FTP Users tab click the name of the user you want to modify 3 Click Max conn 4 Edit the sett
101. the firewall to the internal IP and port on the computer running RemotelyAnywhere Routers on the other hand operate in much the same way as firewalls They both offer the opportunity to open and map ports to specific computers For the rest of this document the term router can be interchangeable with firewall From outside your LAN you would gain access to the computer running RemotelyAnywhere by entering the firewall s IP address and the port to which the desired machine is mapped For example Router External IP address 111 111 111 111 RemotelyAnywhere computer IP address 192 168 0 10 Port 2000 port 2000 is the default but this can also be changed Copyright 2012 LogMeln Inc r A 8 Note No two router models are exactly alike and this document lacks sufficient space or scope to offer detailed support for all routers and firewalls and RemotelyAnywhere However the overarching principles for port forwarding remain the same Should your router or firewall documentation prove confusing or insufficient there are several resources available on the Internet that provide exhaustive instruction and help with configuring routers and firewalls Mapping a Firewall Port to the Computer In this case you would pick a port on the router for example 5200 and map itto 192 168 0 10 2000 The procedure for mapping ports from routers to computers is router specific Usually your router will have a web based interface that all
102. the location where video files will be saved Type a path to an available directory or click Browse to define a location on the host Maximum Total Size of Output Video The maximum total size of your recordings in megabytes The oldest Files recording is deleted if you exceed this limit Automatically convert to AVI format Select this option to convert your RCREC recordings to AVI format Click Apply Your settings are applied immediately to the host Copyright 2012 LogMeln Inc m All remote control sessions will be recorded and saved in the chosen file format to the defined location To convert existing RCREC recordings to AVI format click the RemotelyAnywhere icon on your system tray and select Convert Remote Control Recordings Follow all on screen instructions of the AVI Conversion Wizard How to Set RemotelyAnywhere to Report Software Errors The Guardian documents and records errors that occur in the host software and allows error details to be sent directly to our development team for analysis The Guardian does not gather or report any personal information Follow this procedure to control how and when the Guardian will send error notifications to RemotelyAnywhere 1 Click Preferences to access the host preferences 2 Under Advanced Options gt Software error reporting choose one of the following options Option Description Always send an error report An error report will always be sent no user action required
103. tries File System Allows the user to list drives folders and files read and download files view file attributes shared folder information and access control lists and use File Manager Scripts Allows the user to view the registry keys and values and list installed applications Registry Allows the user to view system performance data graphs and detailed hardware information Performance Data Allows the user to view running processes services and drivers list DLLs and objects that these processes use and view scheduled tasks o Processes Copyright 2012 LogMeln Inc wid tee Allows the user to change RemotelyAnywhere Preferences You must be an Administrator to change this setting Allows the user to delete monitoring and maintenance scripts Allows the user to edit compile enable and disable monitoring and maintenance scripts Allows the user to clear and backup event logs Allows the user to copy Allows the user to delete paste rename and edit _ files remove shares and files create and share disconnect users from folders edit attributes and shared files access control lists Allows the user to delete registry keys and values Allows the user to create and rename registry keys add and change registry values Allows the user to kill running processes and services delete scheduled tasks Allows the user to change process priorities and service startup par
104. ur settings are applied immediately to the host To allow access from blocked addresses click Unblock all Copyright 2012 LogMeln Inc z Controlling Who can Access your Host Computers User Access Control What type of user can access RemotelyAnywhere host computers e Users with Administrator credentials on the host computer at the operating system level e Non administrator users who have been granted permission to access the host via the User Access Control feature in RemotelyAnywhere What happens if a user without proper permission attempts to connect An attempt to log in without proper User Access Control permissions may result in error 4320 Operator or Administrator has refused the request How to Specify User Access Rights in RemotelyAnywhere 40 Follow this procedure to make sure that users can access your RemotelyAnywhere host computers 1 2 Click Preferences to access the host preferences Under Security gt Access Control select from the following general options Option Allow full control to administrators Do Not List Domains on Logon Screen NT LAN Manager Authentication Save user name in a cookie Display Enable Disable RemotelyAnywhere option on the system tray menu Description Select this option to grant full permissions to anyone with administrative rights on the host computer Select this option to clear the list of active domains in the host authentication dialog
105. vides an instant view of information that is generally retrieved using the Administrative Tools gt Event Viewer in Windows It displays the five default value most recent events from the Application Event Log Security Copyright 2012 LogMeln Inc i Event Log and System Event Log You can customize which events are displayed by clicking Set Filter Displays the size and amount of used free space on each disk drive of the Host Processes Provides an instant view of information similar to what you can see in the Processes tab of Windows Task Manager It displays information about the five default value processes using most CPU resources the percentage of CPU each process is using and the amount of memory each process is using Scheduled Tasks Provides an instant view of information similar to what the Scheduled Tasks feature in Windows retrieves It lists the most recently executed scheduled tasks Most Recent Accesses Provides details of the most recent accesses to the Host using RemotelyAnywhere Installed Hotfixes Provides details of the Windows Hotfixes updates service packs and so on installed on the Host Journal Provides a list of the five default value most recent Journal entries The Journal allows you to add useful time stamped comments by typing in the input field and clicking Add RemotelyAnywhere Dashboard Features The Dashboard offers the following features Section level details To view deta
106. yAnywhere Environment Variable management corresponds to Environment Variable management under System Properties in Windows gt Path Computer Settings gt Environment Variables e Select a variable e Click the Properties icon to view or edit details e Click the Plus icon to create a new value Ey Changing Virtual Memory Settings RemotelyAnywhere Virtual Memory management corresponds to Virtual Memory management under System Properties in Windows gt Path Computer Settings gt Virtual Memory 1 Change Minimum Initial size and Maximum size Copyright 2012 LogMeln Inc Tip To remove the paging file from the drive enter O in both fields 2 Click Apply 3 Restart the host Changing System Time on a Host gt Path Computer Settings gt Time e Enter the desired values and click Apply 8 Note Time is displayed according to time settings on the host Managing Shared Resources View and manage shared resources on the host including shared folders administrative shares printers scanners and similar gt Path Computer Settings gt Shared Resources e Click a folder s Path link to open the folder in RemotelyAnywhere File Manager e Click the Change Access Permissions button to open a dialog box where you can add new permissions or remove existing permissions for the chosen object a e Click the Delete button to remove sharing from an object x Setting Automatic Change Proc

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