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P'9981 - 7.0 - User Guide

1. 2 When the red LED light goes out press and hold the key as the smartphone is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears at the top of the home screen To turn off safe mode repeat step 1 Turn off a prompt for a third party application connection 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management 3 Highlight a third party application 4 Press the J key gt Edit Permissions gt Prompt Exceptions e To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain e To prevent the application from connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary the domain 5 Press the SJ key gt Save 326 User Guide Security Interaction permissions for third party applications Permission Cross Application Communication Device Settings Media Application Management Themes Input Simulation Browser Filtering Recording Security Timer Reset Display Information While Locked Description Specify whether third party applications can communicate and share data with other applications on your BlackBerry smartphone Specify whether third party applications can turn on or turn off your smartphone or change smartphone options s
2. Cie NS To stop using a certificate to authenticate your smart card change the Authentication Certificate field to None Check the status of your authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Password 322 User Guide Security 3 If necessary change the User Authenticator field to Smart Card 4 Change the Certificate Status Check field 5 Press the SJ key gt Save If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired your smartphone locks Store the passphrase for your smart card on your smartphone 1 On the home screen or in a folder click the Options icon 2 Click Security gt Smart Card 3 Select the PIN Caching checkbox 4 Press the jj key gt Save Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles AVPN profile contains the information that you require to log in to your organization s network over VPN Depending on your organization you might have more than one VPN profile on your BlackBerry smartphone For more information about VPN profiles contact your administrator L
3. 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 154 User Guide Media Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC May e AMR NB 3GP e QCELP 3G2 e EVRC AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows WMA e VC 1 Media Audio 9 Professional e Windows Media Audio 10 and Windows WMV Media Audio 10 Professional MP3 MP3 FLAC FLAC OGG e FLAC e Ogg Vorbis AAC e AAC LC e AAC e eAAC AMR AMR NB QCP e QCELP e EVRC WAV e PCM e G711 U A e GSM 610 MID Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media 155 User Guide Media Troubleshooting Video camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging serv
4. 25 User Guide Turn off network connections you aren t using If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage Set your smartphone to turn on and turn off automatically Close browser tabs you aren t using Set backlighting to remain on for a shorter period and lower its brightness Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone Delete the previous text from a reply message Change how often podcast or social feed applications refresh content If your smartphone has a camera flash turn off the flash Keep your battery connections clean Quick Help On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the checkbox On the home screen click the connections area at the top of the screen or click the Manage Connections icon Select the Wi Fi checkbox On the home screen or in a folder click the Options icon Click Device gt Auto On Off In the browser press the SJ key gt Tabs Highlight a tab and click the icon On the home screen or in a folder click the Options icon Click Display gt Screen Display On the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message
5. Press the key on the keyboard Press the Ea key gt Open Attachment or Download Attachment gt Yes Or Go IS View tracked changes in a document In a document press the Ej key gt Show Changes To hide tracked changes press the BJ key gt Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents In a document press the BEJ key gt Table of Contents To move to a specific heading click a heading Click Jump Move around a spreadsheet In a spreadsheet press the B key e To move to a specific cell click Go to Cell Type the cell co ordinates Press the key on the keyboard e To switch worksheets click Next Sheet or Prev Sheet e To view a list of worksheets click Table of Contents e To move to a specific worksheet click Table of Contents Click a worksheet Click View 125 User Guide Files and attachments View the content of a cell In a spreadsheet click a spreadsheet cell Change the size of a column In a spreadsheet do one of the following e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size e To change the column size for all spreadsheets press the Ea key gt Options Change the
6. Check availability of meeting participants To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization In a meeting or meeting invitation below the list of meeting participants click View Availability e If you are the meeting organizer to select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the EJ key gt Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 In a meeting in the Accepted or Declined field highlight a contact 2 Press the SJ key 200 User Guide Calendar 3 Click Invite Attendee Change Attendee or Remove Attendee 4 Press the EJ key gt Save Forward a meeting invitation To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead In a meeting or a meeting invitation press the EJ key gt Forward
7. Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation 1 In a meeting invitation press the Jj key gt Delegate 2 Click a contact e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the s key gt Send Send an email to all meeting participants In a meeting meeting invitation or meeting response press the Ea key gt Email All Attendees Calendar options Change how the calendar is displayed 1 On the Home screen click the Calendar icon 2 Press the Ea key gt Options gt Calendar Display and Actions e To change the default view change the Initial View field e To change the start and end time for days change the Start Of Day field and End Of Day fields e To change the day that displays as the first day of the week in Week view change the First Day Of Week field 201 User Guide Calendar e To hide free
8. 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Email Account Management 3 Click the email account that you want to change options for For more information about personal email accounts visit www blackberry com docs smartphones and click the link under Email Setup Turn on or turn off read receipts Depending on your wireless service provider or administrator you might not be able to perform this task or some of the options might not appear 1 On the Home screen click the Messages icon 77 User Guide Messages 2 Press the ij key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account 4 To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it change the Send Read Receipts field 5 Press the SJ key gt Save wo Stop loading pictures in HTML email messages By default your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages 1 On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Download Images Automatically checkbox Press the Bj key gt Save aaron To view pictures in an HTML email message press the Jj key gt Get Images Turn off the
9. 4 Press the jj key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronization 204 About synchronization conflicts 69 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrup
10. 5 Press the key on the keyboard To delete a category highlight the category Press the SJ key gt Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the J key gt Options If necessary click General Options Clear the Confirm Delete checkbox Press the J key gt Save Org D a 222 User Guide TYPING How to Typing Typing icons Typing These icons appear in the upper right corner of the screen when you type CAP lock capital letter lock z NUM lock number lock i alt Alt mode Typing basics Copy and paste at a glance Simultaneously touch the beginning and end of the text then press the SEJ key gt Cut or Copy To paste the text press the EEJ key gt Paste From Stephen Burke BlackBerry ID May 10 2011 12 21 PM Wouldn t it be great if one key unlocked all the fe you face each day With BlackBerry ID at s exactly what you get BlackBerry ID is your ingle universal key to B B g sites services and applickfons including BlackBerry Protect and the BlackBerry App World storefront BlackBerry ID One login One ss thing to worry about Open a pop up menu Touch and hold the screen or press and hold the tr
11. Clear the LED Connection Indicator check box Press the EEJ key gt Save Or oN To turn on Bluetooth connection notification again select the LED Connection Indicator check box Turn off the prompt that appears when connecting or pairing 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a paired Bluetooth enabled device Press the BJ key gt Device Properties Set the Trusted field to Yes Press the ij key gt Save Oa ron To turn on the prompt again set the Trusted field to Prompt Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message Access Profile MAP For more information about using Bluetooth technology with your car see the documentation that came with your car kit 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Press the SJ key gt MAP Options 4 Select the checkbox beside one or more message types 277 User Guide Bluetooth technology Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enabled device must support data encryption 1 On the home screen click the connections area at the
12. Click Save To stop downloading an attachment in a message highlight an attachment that you are downloading Press the EJ key gt Cancel Download Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the SJ key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the J key gt Open Link or Retrieve To return to the file press the key 103 User Guide Messages Set font options for a file or an attachment 1 Ina file or an attachment press the Jj key gt Options 2 Change the font fields 3 Press the EEJ key gt Save View properties for a file You can vi
13. Indicators often appear on app icons new content within apps and at the top of the Home screen For a complete list of indicators visit www blackberry com docs smartphones Click your smartphone model and then click the con Guide Remove the new item indicator Open each item that has this indicator For example to remove it from the Messages icon click the icon Remove the unopened message indicator B In the Messages app do one or more of the following e Open all of your messages by clicking on them If you can t find all of your unread messages in your inbox look in your messages folders 23 User Guide Identify an indicator Quick Help e Mark a message as read Highlight a message Press the EJ key gt Mark Read e Mark all messages that are prior to a date as read Highlight a date field Press the Ej key gt Mark Prior Read e You might be able to identify an indicator by seeing the icon of the application that the indicator refers to To see a complete list of applications on your BlackBerry smartphone and their icons on the Home screen or in a folder click the Options icon Click Device gt Application Management Tips Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a backup
14. Interaction permissions for third party applications 327 Data permissions for third party applications 328 Reset connection permissions for third party applications 1 On the Home screen or in a folder click the Options icon Click Device gt Application Management Press the J key gt Edit Default Permissions Press the EJ key gt Reset All Firewall Prompts Press the J key gt Apply Defaults to All Oe N 325 User Guide Security About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application To get the user name and password for the APN contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt TCP IP 3 Type the APN information 4 Press the EEJ key gt Save Turn on safe mode When you start your BlackBerry smartphone you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery
15. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 204 Synchronize organizer data over the wireless network 197 210 User Guide Contacts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless dat
16. Press the EEJ key gt Options gt Email Preferences 69 User Guide Messages 3 If the Message Services field appears set this field to the appropriate email account 4 Clear the Send Email to Handheld checkbox 5 Press the SJ key gt Save To forward email to your BlackBerry smartphone again select the Send Email to Handheld checkbox Viewing and replying to email About email account icons Depending on your wireless service plan or administrator you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts If you associate your smartphone with more than one email account multiple email account icons might appear on your smartphone in addition to the main Messages icon For more information about associating your smartphone with more than one email account visit www blackberry com docs smartphones and click the link under Email Setup Depending on your theme a separate icon might appear for text messages Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the key on the keyboard To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page Reply to or forward an email or PIN m
17. Save ATTY indicator appears in the connections area at the top of the Home screen Related information About TTY support 56 Phone options 54 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider the method for changing your voice mail greeting or voice mail password might differ You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail For more information contact your wireless service provider Check your voice mail Depending on your theme you might be able to check your voice mail from the home screen 1 From the home screen press the key 2 Press the SJ key gt Call Voice Mail Related information can t check my voice mail 58 Change the voice mail access number and password If a voice mail access number isn t already set on your BlackBerry smartphone you can type the access number for a different voice mail system 56 User Guide Phone Note If you change the voice mail password on your smartphone you must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system If you forget your voice mail password call your wireless service provider to get a new password 1 From the home screen press the key 2 Press the J key gt Options gt Voice Mail 3 Type a voice mail access number a
18. Turn off notification for smart card connections 1 On the home screen or in a folder click the Options icon 2 Click Security gt Smart Card 3 Clear the LED Session Indicator checkbox 4 Press the BJ key gt Save To turn on notification for smart card connections select the LED Session Indicator checkbox Switch smart password filters In a blank password field press the key The indicator for the new smart password filter appears beside the password field Prerequisites Using authentication certificates e Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate from your smart card that you can use for signing and verification e You must turn on advanced authentication e You must have set a smartphone password e You must have the smart card password that you received with your smart card Use a certificate to authenticate your smart card To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone On the home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart card Change the Authentication Certificate field Press the ij key gt Save
19. application on your computer Name Specify one or more contacts or email addresses that your smartphone should search for in messages To widen the search you can also specify part of a name Appears in Change the type of address field that your smartphone should search in for the name or email address Subject Specify one or more words that your smartphone should search for in the subject of messages Message Specify one or more words that your smartphone should search for in the body of messages Include Encrypted Messages Specify whether your smartphone searches encrypted messages plain text messages and digitally signed messages 291 User Guide Field Service Folder Show Type Search Description If your smartphone is associated with more than one email address change the email account that your smartphone should search in for messages Not all email accounts support this feature Change the folder that your smartphone should search in for messages Change the status of messages that your smartphone should search for Change the type of messages that your smartphone should search for Do more with your message search results 1 Inthe search results highlight a message 2 Press the Ry key e To view more available search results click Get More Results e To add the message that you highlighted to your message inbox click Add e To add all the messages from the search results to your message i
20. click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC May e AMR NB 3GP e QCELP 3G2 e EVRC AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows WMA e VC 1 Media Audio 9 Professional 148 User Guide Media File extensions Video file formats Audio file formats WMV e Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 MP3 FLAC FLAC OGG e FLAC z e Ogg Vorbis AAC e AAC LC e AAC e eAAC AMR AMR NB QCP e QCELP e EVRC WAV e PCM e G711 U A e GSM 610 MID Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Videos Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might
21. gt File Highlight a folder 5 Press the EJ key gt File Poo NS Related information Synchronize email over the wireless network 68 Add move rename or delete an email folder To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt View Folder Highlight a folder Press the J key e To add a folder click Add Folder e To move a folder click Move Folder Click the new location e To rename a folder click Rename Folder e To delete a folder click Delete Folder PON gt 74 User Guide Messages Forward messages from a specific email folder to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the J key gt Folder Redirection Select the checkbox beside an email folder Press the SJ key gt Save oor ON Note If you click the Select All menu item all email including email that appears in the sent items folder in the email application on your computer appears on your BlackBerry smartphone Related inform
22. gt Save Change a dock profile To perform this task you must have a dock profile saved on your BlackBerry smartphone You can change the applications that open the sound profile or whether the mobile network Wi Fi network or Bluetooth technology turns on or turns off when you connect your smartphone 1 On the home screen or in a folder click the Options icon 2 Click Device gt Smart Accessories 280 User Guide 3 Click a dock profile 4 Change the dock settings 5 Press the SJ key gt Save Delete a saved dock profile Click Device gt Smart Accessories Highlight a dock profile Press the SJ key gt Delete PONS On the home screen or in a folder click the Options icon Smart accessories 281 User Guide Power and battery POWER AND BATTERY How to Power and battery Turn off your smartphone Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task e If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key e If you have set your smartphone to turn on and turn off automatically at specific times on the home screen or in a folder click the Power Off icon If you want your smartphone to stay turned off until you turn it on again click Full Power Off If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders click Turn
23. you might be able to share the Internet connection on your BlackBerry smartphone For example if you are travelling you can use your smartphone s Internet connection to access the Internet on a laptop or tablet 20 User Guide Quick Help To use your smartphone as a tethered modem with a laptop you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet you must pair your smartphone with your tablet using Bluetooth technology While using your smartphone as a modem you might not be able to use your smartphone s Phone application Messaging applications or applications that use the Internet To receive a phone call your smartphone might turn off the tethered Internet connection For more information about tethering see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the Aj key gt SIM Phone Book 2 Press the EJ key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry smartphone does not copy the SIM card contact Send a text message The number of r
24. 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the EJ key gt Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or t
25. A GSM 610 Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Music Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan 134 User Guide Media Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verif
26. Add a contact to your SIM card 1 In the contact list press the SJ key gt SIM Phone Book 2 Press the SJ key gt New 3 Type the contact information 4 Press the EJ key gt Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the Aj key gt SIM Phone Book 2 Press the EJ key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry smartphone does not copy the SIM card contact Copy a contact from your contact list to your SIM card 1 Inthe contact list click a contact 2 Highlight a phone number 3 Press the EJ key gt Copy to SIM Phone Book 4 Press the jj key gt Save Store SIM card contacts on your wireless service provider s contact backup server Depending on your wireless service provider and your wireless service plan you might be able to store your contacts on your wireless service provider s contact backup server For more information contact your wireless service provider 294 User Guide SIM card Replace or merge contacts on your wireless service provider s contact backup server In order to perform this task you will need to sign up for your wireless service provider s contact backup service and you must have backed up yo
27. Aj key gt Save aaron It takes a short period of time for email to be deleted over the wireless network Related information Delete a message 71 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 Inthe Contacts application Calendar application Tasks application or MemoPad press the s key gt Options 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization checkbox 4 Press the EJ key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronization 204 About synchronization conflicts 69 About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer
28. Audio 10 Professional MP3 MP3 FLAC FLAC OGG e FLAC e Ogg Vorbis AAC e AAC LC e AAC e eAAC AMR AMR NB QCP e QCELP e EVRC WAV e PCM e G711U A e GSM 610 MID Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Podcasts Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field 141 User Guide Media For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices I can t find podcasts Podcast content that s marked as explicit content doesn t appear in the Podcast application unless you have the Allow explicit podcasts option turned on can t save media fi
29. BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password e For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information About file encryption 286 can t use a shortcut Try the following actions e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 130 150 User Guide Media The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen f
30. Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology During a call press the BJ key gt Activate lt Bluetooth device gt Related information Turn on or turn off Bluetooth technology 271 272 User Guide Bluetooth technology Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Highlight a Bluetooth enabled car kit 4 Press the jj key gt Transfer Contacts Related information can t share contacts with a paired Bluetooth enabled device 279 lose my connection with a Bluetooth enabled car kit 279 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have inst
31. Change the Message Viewer Icons field Press the J key gt Save PON Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon Click Security gt S MIME Select the checkbox beside one or more encryption algorithms Press the J key gt Save gt ON Request delivery notification for signed S MIME protected messages 1 On the Home screen or in a folder click the Options icon Click Security gt S MIME Select the Request S MIME Receipts check box Press the SJ key gt Save PON Turn off the prompt that appears before an S MIME protected message is cut short 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 In the General section change the Truncation Mode field to Send Anyway or More All And Send 4 Press the BEJ key gt Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use 1 On the Home screen or in a folder click the Options icon 112 User Guide Messages 2 Click Security gt S MIME 3 Clear the Warn about problems with my certificates check box 4 Press the EJ key gt Save To turn on the prom
32. Check how much storage is used by media files and On the home screen click the Media icon Press the documents Delete unneeded files Reduce the size of pictures you take and videos you record Store files on a media card instead of your smartphone EJ key gt Memory Use On the home screen or in a folder click the Files icon Find and highlight a file Press the jj key gt Delete On the home screen click the Camera icon or the Media icon gt Video Camera icon Press the jj key gt Options Change the Image Size or Video Format field On the home screen click the Camera icon or the Media icon gt Video Camera icon Press the jj key gt Options In the Storage section change the Store Pictures or Store Videos field 287 User Guide Storage space and media cards Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file 124 Receive only the first section of long email messages 76 Change the size of pictures that you take 158 View the amount of available storage space on your smartphone 285 Set how long your smartphone stores messages 75 Stop storing messages sent from your computer on your smartphone 75 St
33. Click Networks and Connections gt Mobile Network Change the Network Mode field 4 Press the jj key gt Close ons Related information can t connect to the mobile network 261 Turn on flashing LED notification for wireless coverage 1 On the home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the EJ key gt Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator checkbox 259 User Guide Wireless coverage indicators Manage Connections Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator 3G82 4G82 H 82 EDGE GPRS NXTL MIKE or NTWK my D Aela ba a gt gt Related information Description Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal You are connected to a mobile network and you can access features such as email messaging and Internet browsing If you do not see one of t
34. Headset Music EQ field 3 Press the EJ key gt Save N Turn on or turn off audio and video shortcuts By default your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play pause and skip audio and video files 1 On the home screen click the Media icon 2 Press the EJ key gt Media Options 3 Select or clear the Allow Mute and Volume keys to control play pause and skip checkbox 4 Press the jj key gt Save Related information can t use a shortcut 41 Copy move rename or delete a file 1 Do one of the following e On the Home screen or in a folder click the Files icon 137 User Guide Media e On the Home screen click the Media icon Press the Ea key gt Explore 2 Find and highlight a file 3 Press the Ry key e To copy a file click Copy Navigate to a location Click Paste e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EJ key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Change the amount of time before the media player screen closes If you pause or stop a media file for
35. Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Highlight a PGP key Press the J key gt Revoke gt Yes Change the Reason field Click OK PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key Key Compromise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid PGP key options Change the display name for a PGP key 9 0i e UN a On the Home screen or in a folder click the Options icon Click Security gt PGP Highlight a PGP key Press the EJ key gt Change Label Type a display name for the PGP key Click OK 315 User Guide Security Turn off the display name prompt that appears when you add a PGP key to the key store On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Press the BJ key gt Fetch PGP Keys Press the J key gt Options Change the Prompt for Label field to No 6 Press the Rj key gt Save OF i NS When you add a PGP key your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a
36. Invite Attendee Click a participant 4 Do one of the following e To send the meeting invitation to the participants that you invited press the Ea key gt Send e To save an appointment press the EEJ key gt Save Related information Turn off your smartphone 282 can t schedule appointments that span multiple days 204 can t set some fields when scheduling appointments 204 199 User Guide Calendar Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the jj key gt Delete Respond to a meeting invitation 1 In a meeting invitation press the SEJ key 2 Click Accept Tentative or Decline 3 If you declined a delegated meeting invitation do one of the following e To decline the meeting click Decline e To delegate the meeting back to the sender so that the sender can re delegate it click Delegate 4 Do one of the following e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the Ea key gt Send Note If you delete a meeting invitation from the Messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting In a meeting invitation press the Jj key gt View Calendar To return to the meeting invitation press the key
37. Language gt Spell Check 3 Change one or more options 4 Press the EEJ key gt Save Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the J key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the Ea key gt Ignore All e To add the word to the custom dictionary press the Ea key gt Add To Dictionary e To stop checking spelling press the key gt Cancel Spell Check 228 User Guide Typing Troubleshooting Typing I can t check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish I have no Advanced Style Options If you changed your smartphone typing style to Direct Advanced Style Options isn t available If you change your smartphone typing style back to a typing style other than Direct Advanced Style Options becomes available again 229 User Guide Keyboard KEYBORRD How to Keyboard Show or hide the keyboard hide bar By default a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard You ca
38. Level field 4 Press the EEJ key gt Save Related information Set options for backlighting 234 243 User Guide Maps Change the font settings for maps If you change the font settings for maps your font settings for all other applications do not change 1 On a map press the EEJ key gt Options 2 Click Global Map Options 3 Perform any of the following actions e Change the Default Font Family field e Change the Minimum Font Size field 4 Press the Rj key gt Save Change the units of measure for maps 1 On a map press the J key gt Options 2 Click Global Map Options 3 Change the System of Measurement field 4 Press the BJ key gt Save Change the display language for maps If you change your display language for maps the display language settings for all other applications do not change 1 On a map press the EEJ key gt Options 2 Click Global Map Options 3 Do one of the following e To view text on maps only in English change the Map Display Language field to English e To view text on maps in the language of the location you are viewing change the Map Display Language field to International 4 Press the EEJ key gt Save Troubleshooting Maps Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan
39. Off Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren t using it for an extended period like when you sleep Data you receive when the smartphone is turned off automatically updates when the smartphone turns on On the home screen or in a folder click the Options icon Click Device gt Auto On Off In the Weekday or Weekend section select the Enabled checkbox Specify the times when your smartphone should turn on and turn off on weekdays and weekends Press the EJ key gt Save CrP ONS Reset your smartphone Remove and reinsert the battery Check the battery power level 1 On the home screen or in a folder click the Options icon 2 Click Device gt Device and Status Information Tips Extending battery life For full instructions click the links under Related information at the bottom Close apps when you re finished with them In an app press the Ea key and click Close or Exit 282 User Guide Turn off network connections you aren t using If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage Set your smartphone to turn on and turn off automatically Close browser tabs you aren t using Set backlighting to remain on for a shorter period and lower its brightness Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your
40. PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Press the jj key gt Fetch PGP Keys 4 Press the EEJ key gt Options e To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes e To add a PGP key to the key store without downloading the revocation status change the Fetch Status field to No 5 Press the SJ key gt Save Certificate servers Add a certificate server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Press the GM key gt New Server Specify information for the certificate server Press the J key gt Save oie o oa Change connection information for a certificate server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Highlight a certificate server Press the J key gt Edit Change the connection information for the certificate server Press the J key gt Save oF Or ONS 316 User Guide Security Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Connection options for LDAP enabled servers Option Description Friendly Name Type a display name for the server Serve
41. Press the EEJ key gt Options 3 Change the Home Time Zone field 4 Press the EEJ key gt Save Related information The time on my smartphone isn t correct 217 Change the clock face You can set a different clock face for the clock stopwatch and timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the J key gt Options 3 Change the Clock Face field Stopwatch Face field or Timer Face field 214 User Guide Clock 4 Press the EJ key gt Save Change what appears on the screen when your smartphone is charging 1 On the Home screen or in the Applications folder click the Clock icon Press the J key gt Options Change the When Charging field Press the HJ key gt Save PON Turn on the alarm 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Rj key gt Set Alarm 3 On the trackpad slide your finger up or down to highlight On or Weekdays 4 Click the trackpad At the top of the Home screen a clock indicator appears To set additional alarms or to set alarms for certain days of the week you can schedule alarms through the Calendar application Related information Turn off your smartphone 282 Silence the alarm e f snooze is not turned on click Dismiss e f snooze is turned on click Snooze Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press
42. Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password e For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information About file encryption 286 My smartphone isn t using the correct ring tone or wallpaper If you re using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone unlock your smartphone Related information Lock or unlock your smartphone 22 Voice notes How to Voice notes Record a voice note 1 On the Home scree
43. Reset Count or Reset All Counts User Guide Messages S MIME protected messages S MIME protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related information Some signing and encryption options aren t available on my smartphone 113 Encrypt a message with a passphrase Your BlackBerry smartphone can
44. Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Change the Default Key field 4 Press the EJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 113 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Do one of the following e To download attachments in encrypted messages automatically change the Encrypted Attachment Support field to Automatic e To download attachments in encrypted messages manually change the Encrypted Attachment Support field to Manual e To prevent your BlackBerry smartphone from downloading attachments in encrypted messages change the Encrypted Attachment Support field to Never 4 Press the EJ key gt Save Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven t previously sent a message to or received a message from Otherwise your smartphone uses the message history to suggest a signing and encryption option 117 User Guide Messages You can set your smartphone to try to use the default signing and encryption option for your outgo
45. WPA WPA2 Enterprise security type Option Enterprise Sub Type Username Password CA certificate Client certificate Inner link security Token Server subject Server SAN 266 Description If necessary set the enterprise security method for the Wi Fi network If necessary type the user name that you use to connect to the Wi Fi network If necessary type the password that you use to connect to the Wi Fi network Set the root certificate that your smartphone should use to verify that it s connecting to the correct Wi Fi network Set the authentication certificate that your smartphone should use to connect to the Wi Fi network If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Set whether you use a hardware token to connect to the Wi Fi network If necessary type the server subject name that your smartphone should use to verify that it s connecting to the correct Wi Fi network If necessary type the server SAN that your smartphone should use to verify that it s connecting to the correct Wi Fi network User Guide Manage Connections Install a root certificate on your smartphone You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartph
46. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set Show tasks in the calendar 1 On the Home screen click the Calendar icon 202 User Guide Calendar 2 Press the EEJ key gt Options gt Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the BEJ key gt Save Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your smartphone or computer Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one touch Join Now option if this feature is supported on their smartphone so that they don t have to dial the conference call bridge number and access codes If you don t have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Related information Conference call meetings 203 Create a conference call meeting from your smartphone To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 In a meeting select the Conference call checkbox 2 Type the information for the
47. a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the HJ key gt Media Options 3 Change the Close Media Player When Inactive field Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the EJ key gt Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device 138 User Guide Media When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you
48. a contact 3 Press the Rj key gt Continue Related information can t attach a file to a text message 94 207 User Guide Contacts Add a contact picture for caller ID On the Home screen click the Contacts icon Highlight a contact Press the EJ key gt Edit Press the GM key gt Add Picture Find highlight and click a picture If necessary move the crop box to the portion of the picture that you want to use Press the B key gt Crop amp Save 8 Press the SJ key gt Save NOUS ON gt Related information My contact pictures keep changing 213 Change or delete a contact picture 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the ij key gt Edit 4 Highlight the contact picture e To change the contact picture press the BJ key gt Replace Picture Highlight a picture Press the Jj key gt Select Picture e To delete the contact picture press the Ea gt Delete Picture 5 Press the jj key gt Save Related information My contact pictures keep changing 213 About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry smartphone but only one category synchronizes
49. a file 3 Press the Ry key e To copy a file click Copy Navigate to a location Click Paste e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete N View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the J key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations 1 On the Home screen click the Media icon gt Pictures icon 2 Press the Ea key gt Import Pictures Folders that contain pictures that aren t saved in the Picture Library folder or Camera Pictures folder appear 3 Select the checkboxes beside the folders that you want to import 4 Click Import Pictures To delete the folders from the Pictures application highlight the folder Press the Ea key gt Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application 166 User Guide Media To permanentl
50. able to encrypt files on your smartphone or on your media card 286 User Guide Storage space and media cards You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact information doesn t appear on the screen PON 5 On the home screen or in a folder click the Options icon Click Security gt Encryption To encrypt data and files on your smartphone in the Device Memory section select the Encrypt checkbox To encrypt files that are stored on a media card in the Media Card section select the Encrypt checkbox and do one of the following e To encrypt files using an encryption key that your smartphone generates change the Mode field to Device Key e To encrypt files using your smartphone password change the Mode field to Device Password e To encrypt files using an encryption key and your smartphone password change the Mode field to Device Password amp Device Key Press the ij key gt Save To stop encrypting data and files on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files on your media card in the Media Card section clear the Encrypt checkbox Tips Storage space and media cards Tips Freeing space for your music pictures videos and files You can store files in the built in media storage on your BlackBerry smartphone or on a media card
51. account in order to send and receive email messages use third party instant messaging applications and use some browser options If you are an individual user when you set up your email address or instant messaging account you are associating it with the BlackBerry Internet Service If you are a corporate user your administrator sets up your email account by associating it with a BlackBerry Enterprise Server Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app To view the IT policies that have been set by your administrator on the Home screen or in a folder click the Options icon Click Security gt Security Status Information gt View IT Policy Features such as text messaging location based services and some phone features are dependent on your wireless service provider s offerings You might have the option to download apps from a webpage or an application For more information contact your wireless service provider The wireless network that your smartphone is connected to might affect the availability of some features Depending on your wireless service provider and available roaming options different wireless networks are available Some wireless networks don t support User Guide Quick Help features such as call blocking call forwarding or cell broadcasting For more information contact your wireless service pro
52. an alert 4 Press the EJ key gt Save Related information can t change the number of times that my smartphone rings 59 Add or delete a custom profile In addition to the preloaded profiles you can create your own custom profiles 1 On the Home screen click the Sound and Alert Profiles icon 179 User Guide Ring tones sounds and alerts Click Change Sounds and Alerts gt Profile Management gt Add Custom Profile In the Name field type a name for the profile Click the item that you want to change Change the ring tone notifier or reminder information Press the J key gt Save Oy O1 GN To delete a custom profile highlight the profile Press the jj key gt Delete Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the r
53. and Windows WMV Media Audio 10 Professional MP3 MP3 FLAC FLAC OGG e FLAC e Ogg Vorbis 176 User Guide Media File extensions Video file formats Audio file formats AAC e AAC LC e AAC e eAAC AMR AMR NB QCP e QCELP e EVRC WAV e PCM e G711U A e GSM 610 MID Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Voice notes Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media
54. and start typing a new word highlight the word Press the key on the keyboard e To select an item from the list that appears when you type and continue typing the same word click the item e To change a letter in a word that you re typing highlight the letter Click the alternate letter that appears on the screen e To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the key Type text using multi tap To perform this task you must be using your BlackBerry smartphone in portrait view 224 User Guide Typing Do any of the following e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three times e To type the fourth letter on a key press the letter key four times For example to type run you would press the R key three times the U key twice and the N key twice Typing input methods Change options for typing input methods On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Change the options Press the J key gt Save OP ONS Change your typing
55. and the root certificate in the certificate chain isn t trusted or doesn t exist on your smartphone Expiration Date This field displays the expiration date of the certificate as specified by the certificate issuer Certificate Type This field displays the certificate format Your smartphone supports X 509 and WTLS certificate formats Public Key Type This field displays the standard to which the public key complies Your smartphone supports RSA DSA Diffie Hellman and ECC keys 306 User Guide Property Subject Issuer Serial Number Key Usage Subject Alt Name Signature Algorithm SHA1 Thumbprint MD5 Thumbprint View one type of certificate or PGP key Security Description This field displays information about the certificate subject This field displays information about the certificate issuer This field displays the certificate serial number in hexadecimal format This field displays approved uses of the public key This field displays an alternate email address for the certificate subject if an alternate email address is available This field displays the algorithm that the certificate issuer used to generate the digital signature This field displays the SHA 1 digital thumbprint of the certificate This field displays the MD5 digital thumbprint of the certificate 1 On the home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certifica
56. are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 174 User Guide Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Do one of the following e lf you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone discon
57. authority profile that is provided by your administrator The certification authority signs the certificate to verify that it can be trusted Depending on your organization enrollment for a certificate might be required and might also occur automatically Certificate basics Download a certificate from an LDAP enabled server or DSML enabled server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the BJ key gt Fetch Certificates Specify the search criteria Press the SJ key gt Search Click a certificate 7 Click Add Certificate to Key Store Oe Ol beh Related information can t download a certificate 330 304 User Guide Security About certificate enrollment If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network using a certification authority profile provided by your administrator Depending on your organization enrollment for a certificate might be required and might also occur automatically When you enroll with a certification authority profile a new certificate is downloaded to your BlackBerry smartphone and added to your certificate list The certification authority profile shows the status of the certificate If the certificate is scheduled to expire soon you can re enroll with the certification authority profile to receive an updated certif
58. battery power level The notification for charging turns off when you turn on your smartphone If your smartphone is turned off the LED changes to a solid green color when the battery is fully charged Related information Turn off Bluetooth connection notification 277 Turn on flashing LED notification for wireless coverage 236 Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the EJ key gt Options 3 Inthe Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the EJ key gt Save Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Change the Event Sounds field 4 Press the jj key gt Save 181 User Guide Ring tones sounds and alerts Troubleshooting Ring tones sounds and alerts My smartphone is ringing or vibrating more times than expected For calls the number of times that your BlackBerry smartphone vibrates isn t determined by the number of vibrations that you set in your sound profile and there s no setting for the number of rings if you don t subscribe to voice mail Your smartphone vibrates or rings until th
59. can use the Files application to view a list of all the files that are saved on your smartphone You can also rename move and delete files on your organization s network from your smartphone To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Related information Search for a file that is saved on your smartphone 122 Search for a file that is saved on your organization s network 122 Open and save an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the Ea key 2 Click an attachment 3 Click Documents To Go or Basic Viewer 4 lf you receive a notification that the file is large do one of the following e Click Continue to open the document e Click Cancel to return to the email message 5 Select a location 6 Click Save or Cancel Related information can t turn on cell broadcasting 94 121 User Guide Files and attachments Save a file or an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact yo
60. conference call 3 Press the EJ key gt Save Create a conference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes When the conference call meeting starts participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option if their smartphone supports this feature 1 In the meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces Type a lowercase x Do not include spaces before or after the x Type the participant access code Type a space after the participant access code Type CCM and the moderator conference call bridge number Do not include spaces Type a lowercase x Do not include spaces before or after the x Type the moderator access code Type a space after the moderator access code D Ue O N 203 User Guide Calendar Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a c
61. email message forwarding or by using email message filters Related information Create an email filter 65 105 User Guide Messages Allow messages from contacts in your contact list or allowed sender list 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Firewall Select the Contacts check box or Specific Addresses Phone Numbers or PINs check box Press the Aj key gt Save Add a contact to your allowed sender list 02 O Oe ONS 9 10 11 On the Home screen or in a folder click the Options icon Click Security gt Firewall In the General section if the Enable check box is not selected select it In the Block Incoming Messages section select one or more message types In the Exceptions section select the Specific Addresses Phone Numbers or PINs check box Click Add Press the SJ key Click one of the following menu items e Add Email Address e Add Phone Number e Add PIN In the Enter new exception dialog box type the contact information Press the PIJ key on the keyboard Press the J key gt Save Reset a blocked message counter If you block messages the blocked message counter tracks how many messages your BlackBerry smartphone has blocked You can set the blocked message counter back to zero Po Nos 106 On the Home screen or in a folder click the Options icon Click Security gt Firewall Highlight a message type Press the EJ gt
62. encrypt email and PIN messages using a passphrase shared between the sender and recipient 1 In anunsent message set the Encoding field to Encrypt or Sign and Encrypt 2 Press the EJ key gt Options 3 If you re signing the message in the Signing section select a certificate 4 Inthe Encryption section select the Use Password Based Encryption checkbox 5 In the Allowed Content Ciphers section select the checkbox beside one or more allowed content ciphers 6 Press the SJ key gt Save 7 Type your message 8 Press the SJ key gt Send 9 Type a passphrase to encrypt the message 10 Confirm the passphrase 11 Click OK Using a secure method let the recipient know what the passphrase is 107 User Guide Messages Attach a certificate to a message You can attach a certificate to email and PIN messages 1 When composing a message press the Ea key gt Attach gt Certificate 2 Highlight a certificate 3 Press the EJ key gt Continue Download the certificate used to sign or encrypt a message If a certificate isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the certificate 1 In a message highlight the encryption indicator or a digital signature indicator 2 Press the SJ key gt Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a digital signature indicator 2 Press the BJ key gt I
63. existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the jj key gt Register Now Generate an encryption key Verify that data service is turned on Resend the message User Guide Quick Help Related information Generate an encryption key 302 Wireless coverage indicators 260 Change or delete a contact 207 Turn on or turn off a network connection 256 Turn on or turn off data service or set roaming options 257 Options for email filters 66 Resend a message 63 Resend a message 63 forget my smartphone password If you forget your BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphon
64. field and Automatic Retrieval field to Home Only 4 Press the BEJ key gt Save 90 User Guide Messages Block text messages 1 On the Home screen click the Text Messages icon 2 Press the J key gt Options 3 Inthe MMS section in the Message Filtering section select the Reject Anonymous Messages check box or Reject Advertisements check box 4 Press the EEJ key gt Save Turn off Word Substitution for text messages 1 On the Home screen click the Text Messages icon 2 Press the BJ key gt Options 3 Inthe SMS Text section select the Disable Word Substitution check box 4 Press the EEJ key gt Save Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately your service center tries to send the text message for the number of times that is set in the Retries field Depending on your wireless service provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the BJ key gt Options 3 In the SMS Text section change the Retries field 4 Press the jj key gt Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network this feature might not be supported 1 On the Home screen click the Text Messages icon 2 Press the J key gt Options 3 In the SMS Text section do one of the following e To use only one network type to send text
65. file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronize your email over the wireless network On the Home screen click the Messages icon Press the J key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile checkbox Press the Aj
66. files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures 177 User Guide Media e In the video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password e For mor
67. gt Save e To save a text message open a conversation and highlight a text message Press the Ea key gt Save Message Related information View saved messages 71 Delete a message On the Home screen click the Messages icon e To delete a message highlight the message Press the Ea key gt Delete e To delete a saved message press the Ea key gt View Saved Messages Highlight the message Press the Ea key gt Delete If necessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Ea key gt Delete Messages 71 User Guide Messages e To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation About flags Depending on the message service that you use you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages You can use flags of different colors add follow up notes and set due dates so that your BlackBerry smartphone reminds you to return to the email If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flag
68. icon 2 Press the jj key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the BEJ key gt Save Organizing and storing PIN messages Save a message Saved messages aren t deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time On the Home screen click the Messages icon e To save an email or PIN message highlight an email or PIN message Press the Ea key gt Save e To save a text message open a conversation and highlight a text message Press the Ea key gt Save Message Related information View saved messages 71 Delete a message On the Home screen click the Messages icon e To delete a message highlight the message Press the Ea key gt Delete e To delete a saved message press the Ea key gt View Saved Messages Highlight the message Press the Ea key gt Delete If necessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Ea key gt Delete Messages 98 User Guide Messages e To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email
69. in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the jj key gt Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator checkbox Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the EEJ key gt Save Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications indicators words and icons appear Themes might be preloaded on your smartphone You might also be able to download themes from the BlackBerry App World 236 User Guide Screen display Change themes 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Inthe Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 237 Troubleshooting Screen display My display changed Depending on your theme display options such as
70. information Press the s key gt Save e To delete the task or memo highlight it Press the Jj key gt Delete Change the status of a task On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the i key e To mark the task as complete click Mark Completed 218 User Guide Tasks and memos e To mark the task as deferred in progress or waiting click Open Change the Status field Press the Ea key gt Save Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the SJ key gt Hide Completed Show tasks in the calendar On the Home screen click the Calendar icon Press the J key gt Options gt Calendar Display and Actions Select the Show Tasks check box Press the Aj key gt Save PONS Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Like
71. key isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your smartphone might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the HJ key gt Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 In a message highlight a digital signature indicator 2 Press the SJ key gt Import PGP Key Add a PGP key from an attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 In a message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key Related information can t open an attachment in an encrypted message 113 Attachment indicators in PGP protected messages Indicator Description Q The message includes a PGP key attachment The message includes multiple PGP key attachments A The message includes a certificate server attachment 115 User Guide Messages Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server you can t add connection information for a cert
72. keys that you download from an LDAP enabled server e Certificates or PGP public keys that you import from your smartphone or a media card e Certificates or PGP public keys that you add from a message To access items in the key store you must enter a key store password If you exceed the number of allowed password attempts all your smartphone data is deleted Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Change the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Press the J key gt Change Key Store Password Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone password when you change your smartphone password the key store password changes to match it automatically 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Use Device Password as Key Store Password field to Yes 4 Press the BEJ key gt Save Change when your smartphone deletes the key store password 1 On the Home screen or in a folder cli
73. messages change the Network To Send Over field to Circuit Switched or Packet Switched e To use either network type to send text messages which might be beneficial when roaming change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the jj key gt Save Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the EJ key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 91 User Guide Messages 4 Press the jj key gt Save Hide the new or unread message indicator 1 On the Home screen click the Messages icon 2 Press the EEJ key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator checkbox e To hide the unread message indicator change the Display Message Count field to None 3 Press the J key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the jj key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the EJ key gt Save Turn off the prompt that appears when you mark messages as read 1 On the Home screen click the Messages icon 2 Press the EEJ key gt Options gt Message Display and Actions 3 Clear th
74. not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 149 User Guide Media can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions e f you re trying to open a media file on your
75. of your smartphone e To mute the volume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Mute a call 44 Amplify the volume using the audio boost feature 130 Improve sound quality for media files 130 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the SJ key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the J key gt Save C1 ONS Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the following e On the home screen click the Media icon Press the Ea key gt Media Options e On the home screen or in the Applications folder click the Voice Notes icon Press the s key gt Options Change the Headset Music EQ field 3 Press the EJ key gt Save N Turn on or turn off audio and video shortcuts By default your BlackBerry smartphone uses the Volume and Mute k
76. period of time for your smartphone to get your GPS location 239 User Guide Maps MAPS How to Maps Pan a map To pan a map your BlackBerry smartphone must be in pan mode and not zoom mode The mode that your smartphone is in is displayed at the top of the map 1 On the Home screen click the Maps icon 2 If your smartphone is in zoom mode press the s key gt Pan Mode 3 On the trackpad slide your finger in any direction Zoom in to or out from a map To zoom in to or out from a map your BlackBerry smartphone must be in zoom mode and not pan mode The mode that your smartphone is in is displayed at the top of the map 1 On the Home screen click the Maps icon 2 If your smartphone is in pan mode press the Ea key gt Zoom Mode 3 Do one of the following e To zoom in on the trackpad slide your finger up e To zoom to a point on a map press the key gt Zoom to Point e To zoom out on the trackpad slide your finger down View a location on a map 1 On the Home screen click the Maps icon 2 Press the SJ key gt Find a Location e To search for a point of interest such as a business or landmark in the Find a store caf etc field type the information for the point of interest Highlight the point of interest e To view a new location in the Find an address field type an address Highlight the location To view a location for a contact in the Find a store caf etc field type the contact n
77. provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance 348 User Guide Legal notice compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does no
78. recipient select the Confirm Delivery check box e To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the jj key gt Save Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the jj key gt Delete Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the P which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the EJ key gt Options gt Text Messaging 3 In the General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the jj key gt Save 87 User Guide Messages Viewing and replying to text messages Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the key on the keyboard To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page View filed messages 1 On the Home screen click the Messages icon 2 Press the
79. s network To view the file click the file Depending on the file type the file might not appear in its original format Related information Search for a file that is saved on your smartphone 122 About files and attachments 102 122 User Guide Files and attachments Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 Onthe home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the Rj key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the EJ key gt Open Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the Jj key gt Options 2 Chan
80. security option other applications on your BlackBerry smartphone that access a server might be affected 191 User Guide Option Permit SSL 3 0 Browser Description Specify whether your browser accepts SSL connections If you do not select Permit Insecure Renegotiation this option your browser allows only TLS connections Specify whether your browser accepts connections to servers that allow Encryption Strength Digest Strength Server Exceptions insecure renegotation If you do not select this option you might not be able to access some websites Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms The stronger the digest algorithm is the more secure your browsing experience is To accept data with weak digest algorithms change this field to Allow Weak To accept only data with strong digest algorithms change this field to Strong Only To be prompted to accept data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option
81. smartphone the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Text messages How to Text messages About text messages To send and receive text messages your wireless service provider must set up your wireless service plan for text messaging Depending on your wireless service provider this feature might not be supported Depending on the typing input language that you use to type your text messages your messages might display to your recipients differently than you expect Dep
82. smartphone to show call logs including missed calls in the Messages application 1 From the home screen press the key 2 Press the EEJ key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option 3 Press the ij key gt Save Set an out of office reply To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Out Of Office Reply check box In the field that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the ij key gt Save NOoaPPoN To turn off the out of office reply clear the Use Out Of Office Reply check box Change options for your personal email account Depending on your wireless service provider you might not be able to change some options for your personal email account You can change options for each personal email account that you added to your BlackBerry smartphone You can create email filters synchronize your contacts change your signature or display name and more
83. some features or options might not be available in the message options on the Email Preferences screen 244 User Guide Maps If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 245 User Guide Applications RPPLICATIONS How to Applications About multitasking Your BlackBerry smartphone supports multitasking which allows you to run more than one application at a time During a call for example you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact While you are playing a song you might want to switch to the Messages application to reply to a message There are also shortcuts for most applications that can help you to perform common tasks quickly Note The more applications that you have running the more storage space and battery power your smartphone uses To optimize the performance of your smartphone try to close applications when you are finished with them Related information Close an app so that it is not running in the background 247 Keep an appl
84. style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Typing 3 For a keyboard do one of the following e To turn off all typing assistance change the Style field to Direct e To set your smartphone to suggest word predictions as you type change the Style field to Predictive 4 Press the BJ key gt Save Type text using the predictive input method When you are typing text do any of the following e To select the highlighted suggestion and start typing a new word press the key on the keyboard e To select the highlighted suggestion and continue typing click the word e To ignore the suggestions keep typing Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online Visit www blackberry com go docs and search for the Typing Guide in your language 225 User Guide Typing Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling Stop adding items to the custom dictionary automatically On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Typing checkbox
85. takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 204 Synchronize organizer data over the wireless network 197 334 User Guide Synchronization Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone On the Home screen click the Messages icon Press the EJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the SJ key gt Save C1 PONS Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the BlackBerr
86. the Ea key gt Add To Dictionary e To stop checking spelling press the SJ key gt Cancel Spell Check Save a draft of a message When you are composing a message press the EJ key gt Save Draft Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the Rj key gt Continue Related information can t attach a file to a text message 94 Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone If the recipient s messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 When you are composing an email or a PIN message press the Ea key gt Options 2 Change the Importance field 3 Press the EJ key gt Save 96 User Guide Messages Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the Ea key gt Add Bcc Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type
87. the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Press the SJ key gt Fetch Certificates 4 Press the EEJ key gt Options e To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status change the Fetch Status field to No 5 Press the SJ key gt Save Change how often a certification authority profile checks certificate status Depending on your organization you might be able to change how often a certification authority profile checks the status of its certificate If the certificate is scheduled to expire soon you can re enroll with the certification authority profile to receive an updated certificate 1 Onthe home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Enrollment 3 Change the Certificate Revocation Check Interval field 4 Press the EJ key gt Save PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download PGP keys over the wireless network from a certificate server provided by your administrator Depend
88. the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 206 Some characters in calendar entries don t appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 336 User Guide Synchronization Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information About synchronization conflicts 69 Synchronize organizer data over the wireless network 197 337 User Guide Accessibility options ACCESSIBILITY OF TIONS How to Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions 1 On the Home screen click the Media icon 2 Press the HJ
89. the email filter applies to Sensitivity Set the sensitivity level of email that the email filter applies to Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone If email is forwarded specify whether it is forwarded with high importance or with the email header only Turn on an email filter 1 On the Home screen click the Messages icon 2 Press the ij key gt Options gt Email Filters 3 Select the check box beside an email filter 4 Press the jj key gt Save Change prioritize or delete an email filter 1 On the Home screen click the Messages icon 2 Press the ij key gt Options gt Email Filters 3 Highlight an email filter 4 Press the Rj key e To change an email filter click Edit Change the options for the email filter Press the Ea key gt Save e To prioritize an email filter click Move Click the new location e To delete an email filter click Delete 67 User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you
90. the home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the BHJ key 79 User Guide Messages e To add a star click Add Star e To remove a star click Remove Star Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox If you apply a label to an individual message in a conversation the label is applied to all of the messages in the conversation 1 On the home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the EJ key gt Labels e To apply a label select the checkbox beside the label e To remove a label clear the checkbox beside the label 4 Press the EEJ key gt Save View Google Mail messages with a specific label 1 On the Home screen click the Messages icon 2 Press the EJ key gt View Folder 3 Click a label Create or delete a Google Mail label 1 On the Home screen click the Messages icon 2 Press the J key gt Labels e To create a new label click New Label Type a label name Click Save e To delete a label highlight a label Press the BEJ key gt Delete Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation the Archive label is applied to all of the messages in the conversation 1 On the Home screen click the Messages icon 2 Highlight a
91. the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate Gy OF PB Gores On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the J key gt Change Label Type a display name for the certificate Click OK Add an email address to a certificate D OF AO Na On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the BJ key gt Associate Addresses Press the J key gt Add Address Do one of the following e Click a contact e Click Use Once Type an email address Press the key on the keyboard Press the J key gt Save Turn off the display name prompt that appears when you add a certificate to the key store i On the Home screen or in a folder click the Options icon 310 User Guide Security 2 Click Security gt Advanced Security Settings gt Certificates 3 Press the B key gt Fetch Certificates 4 Press the BEJ key gt Options 5 Clear the Prompt for Label checkbox 6 Press the SJ key gt Save When you add a certificate your BlackBerry smartphone uses
92. the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone 136 User Guide Media e To mute the volume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Mute a call 44 Amplify the volume using the audio boost feature 130 Improve sound quality for media files 130 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the EJ key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the J key gt Save uPonNS Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the following e On the home screen click the Media icon Press the Ea key gt Media Options e On the home screen or in the Applications folder click the Voice Notes icon Press the Ea key gt Options Change the
93. their smartphone so that they don t have to dial the conference call bridge number and access codes If you don t have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Related information Conference call meetings 203 Make a conference call Depending on your wireless service provider or your wireless service plan this feature might not be supported If your BlackBerry smartphone is connected to a CDMA network you can t join more than two contacts to a conference call 1 During a call press the SJ key gt Add Participant 2 Type a phone number or highlight a contact 3 Press the key 4 During the new call press the key to join your first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related information Place a call on hold 44 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator placed call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider 51 User Guide Phone The phone list view
94. time in Agenda view clear the Show Free Time in Agenda View check box 3 Press the EJ key gt Save Change options for reminders 1 On the Home screen click the Calendar icon 2 Press the EEJ key gt Options gt Calendar Display and Actions e To change the snooze time for reminders change the Snooze field e To change the default reminder time for calendar entries change the Default Reminder field 3 Press the jj key gt Save Related information Turn off your smartphone 282 Change options for multiple calendars 1 On the Home screen click the Calendar icon 2 Press the EEJ key gt Options 3 Click a calendar e To change the color that is used for appointments from the calendar change the Appointment Color field e To set whether the calendar reminds you of appointments select or clear the Display Reminders check box 4 Press the BJ key gt Save Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Calendar CICAL field 4 Press the EJ key gt Save Change how long your smartphone stores calendar entries 1 On the Home screen click the Calendar icon 2 Press the jj key gt Options gt Calendar Display and Actions 3 Change the Keep Appointments field 4 Press the BEJ key gt Save
95. top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options Select the Encryption checkbox Press the J key gt Save OF ON Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry smartphone your smartphone attempts to connect to the last Bluetooth enabled device that you used 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the EJ key gt Options Clear the Connect on Power Up checkbox Press the SJ key gt Save OP ON Troubleshooting Bluetooth technology can t pair with a Bluetooth enabled device Try the following actions e Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e f you don t know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e f your smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your smartphone discoverable for a short period of time Many car kits need to discover your smartphone rather than your smartphone discovering the car kit On the home screen click the connections area at the top of the scre
96. track your location Some applications require specific permissions to work If you have added a third party application to your smartphone your smartphone is designed to prevent the application from sending or receiving data without your knowledge The first time that you open a third party application you might be prompted to trust the application or to set permissions for it If you trust the application your smartphone sets most permissions for the application to Allow You can change the permissions for a specific application or all applications in the smartphone options Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry smartphone For more information about how changing these permissions might affect the operation of the applications on your smartphone contact your wireless service provider or administrator 1 On the home screen or in a folder click the Options icon 2 Click Device gt Application Management e To set permissions for a specific third party application highlight the application Press the s key gt Edit Permissions e To set permissions for all third party applications press the s key gt Edit Default Permissions 3 Inthe Connections Interactions or User Data section press the Ea key gt Expand 4 Change the permission fields 5 Press the jj key gt Save Related information
97. turned on encryption the process for deleting all smartphone data can take up to an hour to complete You can t stop the process after you start it If you reset your smartphone the process restarts after the smartphone restarts 1 On the home screen or in a folder click the Options icon 2 Click Security gt Security Wipe e To delete data from the messages application contacts application and other applications select the Emails Contacts Etc checkbox e To delete all third party applications that you have added select the User Installed Applications checkbox e To delete all files from your media card select the Media Card checkbox 3 Type blackberry 4 Click Wipe Data If you re preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your smartphone contact your wireless service provider to disassociate the account from your smartphone Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place The Password Keeper is designed to protect your passwords with a Password Keeper password When you type this password the Password Keeper decrypts your passwords You can also use the Password Keeper to generate random passwords that contain numbers letters and symbols Add change or delete a password that is saved in the Password Keeper On the home screen or in the Ap
98. update the BlackBerry Device Software over the wireless network or might not allow you to update it when there is a greater volume of network traffic Depending on your wireless service provider extra fees might apply when you download the update to your smartphone From a website You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting www blackberry com update If your work email account uses a BlackBerry Enterprise Server your administrator might not allow you to update the BlackBerry Device Software from a website Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can update your BlackBerry Device Software from your computer For more information about updating the BlackBerry Device Software from your computer see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 252 User Guide BlackBerry Device Software Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task Check with your administrator for BlackBerry Device Software updates
99. want to use must be installed on your BlackBerry smartphone For more information contact your administrator On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the J key gt Edit Change the Software Token Serial Number field Press the J key gt Save 0 Oi Go NO Change the PIN for a software token on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Software Tokens 3 Click a software token gt Specify PIN Verify security software manually Security self tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone The tests should run automatically after you restart your smartphone but you can also verify security software manually 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Status Information 3 Press the J key gt Verify Security Software 324 User Guide Security Third party application control About permissions and trust status for third party applications You or your administrator can set permissions that control how third party applications on your BlackBerry smartphone interact with the other applications on your smartphone For example you can control whether third party applications can access data or the Internet make calls or
100. website that is associated with a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS e To manually associate a website with a certificate highlight the Default Client Certificates field Press the s key gt Add Host In the Host Name field type the website name In the Certificate field select the certificate that is associated with the website Click OK e To change a website that is associated with a certificate in the Default Client Certificates list highlight an item Press the J key gt Edit Change the certificate Click OK 3 Press the EJ key gt Save Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry smartphone as the information becomes available For example you can receive updates for weather reports stock quotes or breaking news When your smartphone receives an update a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your smartphone even when your smartphone is not connected to the wireless network Web applications that use browser push automatically push updates to your smartphone un
101. you type on the Home screen 17 Assign an application to a convenience key 30 Keep an application running in the background and switch to another application 247 36 User Guide Tips Extending battery life Tips and shortcuts For full instructions click the links under Related information at the bottom Close apps when you re finished with them Turn off network connections you aren t using If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage Set your smartphone to turn on and turn off automatically Close browser tabs you aren t using Set backlighting to remain on for a shorter period and lower its brightness Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone Delete the previous text from a reply message Change how often podcast or social feed applications refresh content If your smartphone has a camera flash turn off the flash Keep your battery connections clean In an app press the SJ key and click Close or Exit On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the checkbox On the home screen click the connections area at the top of the screen or click the Manage Connections icon Select the Wi Fi checkbox On the home scre
102. your organization might not permit you to delete some applications For more information contact your administrator 1 On the Home screen or in a folder highlight an application icon 2 Press the SJ key gt Delete View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Device and Status Information 3 Press the SJ key gt Database Sizes Troubleshooting Applications can t add update or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that your smartphone has enough storage space to add or update the app deleted an app that want back If you delete an app that you downloaded you might be able to restore the app to your BlackBerry smartphone Try one of the following e If you downloaded the app from the BlackBerry App World storefront on the Home screen click the BlackBerry App World icon Press the jj key gt Help e f you downloaded the app with the BlackBerry Desktop Software for more information about restoring apps see the Help in the BlackBerry Desktop Software e f you downloaded the app from your wireless service provider or a third party organ
103. 2 Doone of the following e lf you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e lf you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file 160 User Guide Media Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing me
104. 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC 133 User Guide File extensions M4V 3GP 3G2 AVI ASF WMA WMV MP3 FLAC OGG AAC AMR QCP WAV MID Video file formats MPEG 4 MPEG 4 Windows Media Video 9 VC 1 Media Audio file formats eAAC AMR NB QCELP EVRC MP3 Windows Media Audio 9 and Windows Media Audio 9 Professional Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 FLAC FLAC Ogg Vorbis AAC LC AAC eAAC AMR NB QCELP EVRC PCM G711 U
105. 5 000 email messages PIN messages and text messages your smartphone deletes the oldest messages from the message list Your smartphone doesn t delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Ea key gt More or More All 82 User Guide Messages e f part of a Google Mail conversation doesn t appear press the Ea key gt More of Conversation e f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 76 Receive only the first section of long email messages 76 HTML email messages don t appear correctly Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e Try downloading external pictures Press the Jj key gt Get Images e Try viewing your message in plain text Press the EJ key gt Get Plai
106. 568 483 5 337 338 5 600 754 5 414 796 5 657 420 5 416 797 5 659 569 5 710 784 5 778 338 Copyright c 1999 2006 The Board of Trustees of the University of Illinois All Rights Reserved lperf performance test Mark Gates Ajay Tirumala 350 User Guide Legal notice Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana Champaign www ncsa uiuc edu Permission is hereby granted free of charge to any person obtaining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution e Neither the names of the University of Illinois NCSA nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written per
107. 7 Options for email filters 66 Resend a message 63 Resend a message 63 I m not receiving messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Reset your smartphone Connect to the network and try again 100 User Guide Messages e If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone e If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the EJ key gt Register Now e Verify that data service is turned on e If you use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Verify that your smartphone is not
108. A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key 345 User Guide Glossary A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol R UIM Removable User Identity Module SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry smartphone service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer 346 Use
109. Berry smartphone from deleting sensitive data when you insert your smartphone in a holster clear the Clean When Holstered checkbox e To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time clear the Clean When Idle checkbox e To change how long your smartphone waits after you stop using it before it deletes sensitive data change the Idle Timeout field 3 Press the EJ key gt Save 303 User Guide Security Delete sensitive application data from the temporary smartphone memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 To delete sensitive data for all applications in the Memory to Clean section click Clean Create a shortcut for the memory cleaning application 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 Select the Place Memory Cleaner Shortcut on Home Screen checkbox 4 Press the EJ key gt Save The Memory Cleaner icon appears on the home screen or in the Applications folder Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network using a certification
110. BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can t verify Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone but you can t import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your smartphone If you use a smart card certificate to authenticate with your smartphone after you connect your smart card reader to your smartphone your smartphone requests authentication from the smart card each time that you unlock your smartphone You can install multiple smart card drivers on your smartphone including drivers for microSD smart cards but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry smartphones is installed on your smartphone you can use smart card certificates to send S MIME protected messages Turn on two factor authentication To perform this task you must se
111. Change the Email field to Off Press the ij key gt Save Dpi E a Add change or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Custom Dictionary e To add a word to the custom dictionary press the Ea key gt New Type a word or letter combination Press the key on the keyboard e To change a word in the custom dictionary press the Jj key gt Edit Change the word Press the key on the keyboard e To delete a word from the custom dictionary highlight the word Press the Ea key gt Delete Word Substitution About word substitution Word substitution is designed to replace specific text that you type with preloaded word substitution entries If you type text that can be replaced with a word substitution entry the text changes after you press the Space key Your BlackBerry smartphone has built in word substitution entries that correct common mistakes For example word substitution changes hte to the You can create word substitution entries for your common typing mistakes or for abbreviations For example you might create a word substitution entry that replaces ttyl with talk to you later Related information Change or delete a word substitution entry 227 226 User Guide Typing Undo a Word Substitution change I
112. Column Width field Press the SJ key gt Save Set display options for a spreadsheet 1 In a spreadsheet press the jj key gt Options e To view the gridlines in the spreadsheet change the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters change the Display Labels field to Yes 2 Press the jj key gt Save Move around pages in a multipage tif file In a multipage tif file press the Aj key e To view a list of pages in a multipage tif file click Table of Contents e To move to a specific page in a multipage tif file click Table of Contents Click a page Click View e To switch pages in a multipage tif file click Next Page or Prev Page Switch presentation views In a presentation press the BJ key e To view text only click View Text e To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides In a presentation press the BJ key gt Next Slide or Prev Slide Rotate or zoom in to or out from a slide When viewing a presentation in slide view press the Jj key 126 User Guide Files and attachments e To rotate a slide click Rotate e To zoom in to or zoom out from a slide click Zoom In or Zoom Out e To zoom back to the original slide size press the BJ key gt Fit to Screen Save a slide 1 When viewing a presentation in slide view press the Jj key gt Save Slide 2 Type a name for the fil
113. Copy Link e To copy an address for a picture pause on or highlight a picture Press the Ea key gt Copy Image Link To paste the address press the AJ key gt Paste Send a web address 1 On the home screen click the Browser icon e To send a web address for a webpage that is in your bookmark folder or browser history highlight a webpage e To send a different web address browse to a webpage 2 Press the HJ key gt Send Link or Send Page Address 3 Click a message type To return to the browser after you send the message press the key Send a link or picture from a webpage 1 Ona webpage pause on or highlight a link or picture 2 Press the EJ key gt Send Link or Send Image Link 3 Click a message type To return to the browser after you send the message press the key Browser bookmarks About bookmarks for webpages You can bookmark webpages that you visit frequently When you bookmark a webpage you can set whether you want the browser to check the webpage for updates periodically Bookmarks that have been updated since the last time you visited them appear in italic Bookmark a webpage 1 Ona webpage press the EAJ key gt Add to Bookmarks 2 Inthe Title field type a name for the bookmark 3 In the Folder field click the folder that you want the bookmark to appear in 4 Click Add Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireles
114. E E EE E OEFA EEEE 252 How to BlackBerry Device SoftWare sssi cis scx cazcazceeaiseisas caste eaa casi dausdesaasesinesabscsusedisacedsuten e araa asada a ad SAAS aa EAAS AO EEEE 252 Troubleshooting BlackBeny Device SOWA asa eee aeae cha div Eea aa aeaa E EAA a E Naa aa e ON Na EREA AAEN a eaaa 254 Manage CONMCCHONS cisriscciscase cos cixtissaxctsnvnesnecnestcsuvssasdsensenecanesssaxeyactaicanesuesucdussutcucseneex EENAA EEE i s rsesisimessastwauess 255 Mobile SEW OM oi ics cs ccncssiccccecsaiecdacheaceaieesecissesadeasaaisessasesiece esceuspiedacs AE E EAE Aasa Aa isea aapa SARA AA nas iacsdiasudnes eoatedhscsesparsiiaesies 255 E eo ere D E E E A A E A a a 262 BIMSTOOtNTECMNOIOOY seas cvassissctaseoctsaccstoon csterscaxstionn sevessucnawntssccsitseucnasaneaxeytsunsscoestnevouesasssauiescaxenkelnemmesvocandteass duicuenpsxard taxesSoahavacetausecs 271 How to Bluetooth teChinOlO Gy ssicsisacccaiacssccedsanccaas ence idiasedsascsiencasainassusnasiesscedasacsdvescoacascascinsieuaaesabanau sadaceasdecuiassusaesdbacssiesessiaieenins 271 Troubleshooting Bluetooth technOlOQy e a E leases a dca aa E Aa E Eae R AE aA EEEE 278 DIMAMACCESSON OS vs0 cs sccsssnecnecsestecpasencen ainean eari NK rria coe ceceahosesenvendtanceeaweensetncetnavecni ane caeenbeaneanecedensceecvacrecaiornace 280 About the Smart Accessories application iis caaucnivavanwiensiisinid entities ania ert destinies neti 280 SOt Up ANEW COCK sccciscsssscasseescscsisarecsscarsncsviecnsasecasce co
115. EE E ER O E EE E EE EA E 234 HOw to Sereen diS playasiaiirani n eaa a E e ee et eee 234 Troubleshooting Screen display is ca3ccssissacesasescssieseecodecasatsscesaiaieasseseoauaaceavaisnesdaiadcavaes sai iussdeauesauesisazbasassscceaszesusali vas ssaceasanesusaciaceaiee 237 GPS technologys ssenarini airasia ean E Er E EN ar raaa OE E NAA SEENE VA EEE TEAS EE ATAN S SSe E ASSENEDE AEs 238 How to GPS teChnOlogycciisivisccssscssecesccersaseesaisastzasavecseessueceadesatersenvecdeseasstieaisantavecescseriaceadateasttesarsscsensesiaadcasueareesvectiasces ibersattaseces 238 Troubleshooting GPS technology scsivisscesssccsvcvsivievtevtesestdieetsiccde dad ebicdas fe EAEN Eae ET tei ed es vd AE N NEEE EE EOE 239 MAD Sieavccs veces A A E A E E E sets nasa E AATE 240 How to Maps 240 Tro bleshooting MADSiiccicsccsscsessecsescastectecdeassccascesessevsenccsacciaseesuscussecseseesssetesanea esd exieltascesasateaitereasesoussuustadccesescesastarvaceassberpedieisesaes 244 APP AtlOMS iagatd secs E peed ecineadecegcaue tata vedkceuecnessusaveaxeiverieceenesccdsaeesvepieass sags adcauedscepctevacetdssaui ty E E E E E E nace 246 How to Applications 246 Troubleshooting Applications iisciscissscsicsivececcsacessssevsescavasersssevsaciesnserscessvsccdeccsasaesaccenscscsevatvastersasesasdexsaieasacceeatersedeesdosaadetietiaidesdes 248 BlackBetiy Device SOmWane esis csasscecs teresescaxsiisavesasdtwsve saxcyenscorees sveussaxeuxetancusdsuees sou ta kesusuessulsn lieu N
116. FORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH
117. Google Mail message or conversation 3 Press the BJ key gt Archive gt Yes Note Depending on how you ve set your BlackBerry smartphone to store messages archived messages might be automatically deleted from your smartphone after a certain period of time Move archived Google Mail messages to your message inbox 1 On the home screen click the Messages icon 2 Press the EJ key gt View Folder gt Archive 3 Highlight a Google Mail message or conversation 80 User Guide Messages 4 Press the BHJ key gt Move to Inbox Report spam sent to your Google Mail account When you report a Google Mail message as spam it s deleted from your BlackBerry smartphone If you report a message that is part of a conversation all of the messages in the conversation are also reported as spam 1 On the home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the EJ key gt Report Spam 4 If necessary click Yes Troubleshooting Email can t send messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact e If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation me
118. If your BlackBerry smartphone uses a SIM card this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit When you use this feature data services browser service email messaging PIN messaging and MMS messaging are not available on your smartphone and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your BlackBerry smartphone 275 User Guide Bluetooth technology Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your email account must use a BlackBerry Enterprise Server Turn off a Bluetooth profile I AON 5 On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the SJ key gt Options In the Services section clear the checkbox beside one or more Bluetooth profiles Press the SJ key gt Save Related information Bluetooth profiles 275 Prevent your smartphone from making contacts availabl
119. J key gt Media Options 3 Change the Close Media Player When Inactive field Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the BEJ key gt Save 131 User Guide Media About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated wit
120. J key gt View Folder 3 Click a folder View saved messages 1 On the Home screen click the Messages icon 2 Press the J key gt View Saved Messages Reply to or forward a text message You can t forward text messages that contain content that is copyright protected 1 On the Home screen click the Text Messages icon 2 Highlight a message e To reply to a message press the EEJ key gt Reply e To forward a message press the EEJ key gt Forward Add an appointment to your calendar from a text message 1 Inatext message highlight an iCalendar attachment 2 Press the SJ key gt View Appointment 3 Press the J key gt Add To Calendar Show names in the history of text messages 1 On the Home screen click the Text Messages icon 2 Press the SJ key gt Options 3 Inthe General Text Messaging Options section select the Show Names check box 88 User Guide Messages 4 If you want to change your display name beside the Display Name field type a name This name appears only in the history of your text messages and not in messages that you send 5 Press the SJ key gt Save Change how your text messages look 1 On the Home screen click the Text Messages icon 2 Press the J key gt Options 3 In the General Text Messaging Options section change the Conversation Style field 4 Press the EJ key gt Save Organizing and storing text messages Delete a message On the Home screen click the M
121. OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS 349 User Guide Legal notice IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so I
122. Options 209 User Guide Contacts 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization checkbox 4 Press the BEJ key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronization 204 About synchronization conflicts 69 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software
123. PGP key 4 Press the jj key gt Import Certificate or Import PGP Key e To view the certificate or PGP key highlight the certificate or PGP key Press the Ea key gt View Certificate or View PGP Key e To trust the certificate or PGP key highlight the certificate or PGP key Press the Ea key gt Trust Certificate or Trust PGP Key Import certificates or PGP keys from a media card 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP keys 312 User Guide Security 3 Press the EJ key gt Import Media Card Certs or Import Media Card PGP Keys 4 Select the certificates or PGP keys you want to import 5 Press the EJ key gt Import Certificates or Import PGP keys To view a certificate or PGP key highlight the certificate or PGP key Press the Ea key gt View Certificate or View PGP Key View details for a PGP key 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt PGP Keys 3 Click a PGP key PGP key properties Property Description Revocation Status This field displays the revocation status of the PGP key at a specified date and time Trust Status This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PGP key itself is trusted implicitly trusted the PGP key is associated with a private key on your BlackBerry smartphone or not t
124. PORSCHE DESIGN M et P 998 User Guide Version 7 0 BlackBerry Contents UGK HS Dis vests PAE PE E E E E wean svscvasusavacthcm N TEES E TNE TENEIS ET EEEE O EE 5 Getting Started VOURSIMANPNOMG a a a S a E E E E E e 5 TOW TO TOs 1 Oke E EE T E T E E T E A E T TT 19 THOSE TOP TOs E A en E E aa E a E E EA 23 Personalize Vopr a E A T A E A E A E 28 TFOUBICSIOOTIAGS Ke UO RE E T T E a A E T 31 TAPS ANGPSMON CUTS nna E TTE EAEE E a A aA E 36 Tips DOING things QUICKLY sses cudscvadeavecscecatadseassesscseihace AAAA AEEA ESTEA ARE ERREA SASEA OESR Eas AE ASEA AEE EANNAN AAE SERRATE SEARA 36 NPS Extending Date E a a E a EEN R NAER 37 eeann AP PS AEAT EAE E A 38 Tips Freeing space for your music pictures videos and fIIOS cescesscesestenscecsseeesnsenecesceesessenseesoneesesersessensccesensensnseneeeans 38 TIPS Updating yOUr SOTWANC sai c cazcasech daccasesccoausacscubacesbassssheesusecesessunansuedacscad tse cxedeassaexeoiinsaenasnisvad sdsasnasses asiuina pasaisvasenlacsabeceeesaesaepaes 39 Tips Keeping yourintormation Sate ici csesec heiscscecersctvcedel sled sc etne e E E a scbadevacecessseaseenedbaceessdusexescgenteys 40 Mie calen eline MING ICAL ONS oars E cc see ceecccncccy ects E A E E T 40 Troubleshooting SNCS ae a E ea E e eaaa Erien Vet e E AA EA unepeeeed ovat aceats 41 PRONG Sn EE EAE AEE E A EAE 42 How t PRONG ic isccessccivsccccscceesecsecscevesesessenassecscsceessecsetsessonasatesestee
125. Screen 3 Type the text that you want to appear on the screen when your smartphone is locked 4 Press the jj key gt Save Feature availability The following items affect the availability of features on your BlackBerry smartphone The features discussed are meant as examples and are not inclusive of every feature that might or might not be available on your smartphone Smartphone model Features such as GPS the camera and video camera and network connection options are dependent on your smartphone model To find feature specifications for your smartphone model visit www blackberry com go devices Wireless service plan You must purchase or change your wireless service plan through your wireless service provider A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages 17 User Guide BlackBerry Internet Service and BlackBerry Enterprise Server Wireless service provider Wireless network 18 Quick Help A wireless service plan with data is required for you to use the browser service and instant messaging applications and to send and receive email messages and PIN messages A wireless service plan might affect which apps you can download and how you can download them For more information about your plan contact your wireless service provider Once you have a data plan you must set up your email address or third party instant messaging
126. Specify one or more contacts or email addresses that the email filter should search for in the From field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address 66 User Guide Messages Option Description Subject Specify the text that the email filter should search for in the Subject field of your email Message Specify the text that the email filter should search for in the body of your email Sent directly to me Set whether the email filter applies to email that includes your email address in the To field Cc to me Set whether the email filter applies to email that includes your email address in the Cc field Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field Importance Set the importance level of email that
127. T cxssacecesadechefachcchexsasegtusacaseasunaessstucsssadentaseazectatatecntacsshatesteernespieniesaea 219 SYNCMFONIZING TASKS AME IMSMIOS saz css E a E a E a E 219 A oole eolon e E E ATTAR E E A ET AE T 221 Gategorize a COntAaCt task OF mMeEmMO soradi aa e Uae ca sp asc E ER Ea ea ap Ea aE A E a aaa Wee a EEA N RE R E 221 Greate a Category Tor Contacts staSks Or MMemOS a a a aaa a aa aa aaa a araa Ra A a a AAEE L EPERE 221 Turn off the prompt that appears before you delete iterMs cssccseescssscesessensereesccensssensoesoncesessesensescccesonsensaeeaseeensnsensensoneeeans 222 TY UN a A E E E E E TEE 223 Howto TING snee a A S 223 Troubleshg ting MY PING aranea raaa aa aaia aaa eaa aea aeia Enar Era Ea eagteaishedevessueneeseibeeuelieeievessdenesscuneesecgeceead 229 PROV DOO ace cect e tou a a ae e A aa a ae a a ae a aa e ea a aae a a ii 230 Howto Keyboard aeran A a a a a creer rere epee ere eer epee ree ees ee 230 Troubleshooting Keyboard iissa cxaccssdscscoctssasaxesasepaassessscansaccnsazeacscunazeaheussasaasnasdincs sai sdeeseaceaacasasancasieei ine cas beasaies teetiaseasaissusatiazcas 231 Language sensn ninie ee ee e e a a aeaa a Eee E E EAE aE e E a i 232 Howto Language narsan e E Eaa a E EN e A E ian 232 Troubleshooting LAMGUAGE 2 ccsscsvasccdsadeasscssccecsadecessexsasausadeinscescoscssczsasateacesusacscaieis sas sdvasnacacesaadvnsaceapadustsessacesaiseseusasaseaaces asaaseceass 233 SCRESM E o E EEEE EAE A E E E T
128. View a list of servers that have certificate problems you have accepted To stop permitting a connection to a website with a certificate problem highlight the server exception Press the jj key gt Delete Related information Manage browser security 192 Manage browser security 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS 3 Set the security options 4 Press the jj key gt Save Related information Browser security options 191 192 User Guide Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt TLS In the Proxy TLS section highlight the Trusted Servers field Press the GM key gt Add Host Type the web address for the content server Click OK Press the ij key gt Save DO OV ONS Add or change a website that is associated with a certificate To access some websites you might need to provide an authentication certificate After you provide a certificate to a website the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options You can manually add or change a
129. a folder click the Options icon Click Security gt Password Encrypt contacts and files On the Home screen or in a folder click the Options icon Click Security gt Encryption 27 User Guide Quick Help Back up your smartphone data to your computer Use the BlackBerry Desktop Software to back up your smartphone data to your computer To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Back up your smartphone data to a media card On the Home screen click the Setup icon In the Setup section click Device Switch gt Save Data Related information Set a smartphone password 297 Turn on encryption 286 Personalize Top 10 Make your BlackBerry smartphone your own by getting apps transferring your files and personalizing your settings Change your ring tone notifiers reminders or alerts In any sound profile you can change your ring tone or notifier tone to an audio file that s stored in your BlackBerry smartphone s built in media storage or media card You can also change the options for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone or ring volume click Phone e To change notifiers or remind
130. a pairing passkey of your choice on both devices Related information Turn on or turn off Bluetooth technology 271 can t pair with a Bluetooth enabled device 34 My list of paired Bluetooth devices doesn t appear 279 can t share contacts with a paired Bluetooth enabled device 279 Connect to or disconnect from a paired Bluetooth enabled device To perform this task Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device such as a car kit or headset until you disconnect the devices 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Highlight a Bluetooth enabled device e To connect to a Bluetooth enabled device press the e key gt Connect If necessary verify that the same number appears in the dialog boxes on both paired devices e To disconnect from a paired Bluetooth enabled device highlight the device Press the Ea key gt Disconnect Related information Turn on or turn off Bluetooth technology 271 can t pair with a Bluetooth enabled device 34 Switch to a paired
131. a synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages PIN messages or text messages Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer On the Home screen click the Contacts icon Press the EJ key gt New Group Type a name for the personal distribution list Press the SJ key gt Add Member Click a contact To add another contact repeat steps 4 to 5 Press the E key gt Save Group DN Oy OT Go NOs Change or delete a personal distribution list 1 On the Home screen click the Contacts icon 2 Highlight a personal distribution list 3 Press the Ry key e To change a personal distribution list click Edit Group Click a contact Click Add Member Change Member or Delete Member Press the SJ key gt Save Group e To delete a personal distribution list click Delete Group gt Delete Note When you delete a contact from a personal distribution list the contact remains in your contact list Multiple contact lists About multiple contact lists If your BlackBerry sm
132. ackpad Highlight cut copy or paste text 1 Press and hold the BER key e To highlight text character by character on the trackpad slide your finger left or right e To highlight text line by line on the trackpad slide your finger up or down Multi tap mode Current input language Move the cursor Touch the cursor indicator and slide your finger 223 User Guide Typing 2 Press the BJ key 3 Click Cut or Copy 4 Press the jj key gt Paste Type a symbol Press the key Type the letter that appears below the symbol Type an accent or special character Press and hold a letter key on the keyboard and on the trackpad slide your finger left or right until the accented or special character appears Clear text from a field In a field that you typed text into press the Jj key gt Clear Field About typing input methods The typing input method that you use determines how you type The language that you are typing in determines the typing input methods that are available If you are typing in a language that has multiple typing input methods you can switch between typing input methods when you are typing When you are typing in certain fields such as password fields your smartphone might automatically switch your typing input method Type text using SureType technology 1 Press the letter key once for each letter in a word 2 Do any of the following e To select a word from the list that appears when you type
133. act name e Press the key gt Choose Contact Click a contact e Type a phone number that can receive text messages including the country code and area code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard e If your BlackBerry smartphone is connected to a CDMA network you can type an email address 85 User Guide Messages 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 211 can t send messages 32 Attach a media file contact card appointment or location to a text message 86 Resend a message You cannot change a text message before you resend it In a sent message press the E key e To change the message click Edit Change the message Press the s key gt Send e To change the recipients click Edit Highlight a contact Press the Ea key gt Change Address Click a new contact Press the SJ key gt Send e To resend the message without changing it click Resend Related information can t send messages 32 Attach a media file contact card appointment or location to a text message 1 When you are composing a text message press the Ea key gt Attach 2 Click one of the following menu items e Picture e Video e Location e Audio e Voice Note e Contact e Appointment 3 Click a file Related information can t attach a file to a text message 94 Attach a contact card to a mess
134. address Related information Run a diagnostic report 331 View submit or delete a diagnostic report 331 Find your smartphone model number and version of the BlackBerry Device Software Do one of the following e On the Home screen or in a folder click the Options icon Click Device gt About Device Versions e f supported by your input language in a message or memo type myver followed by a space 332 User Guide Synchronization SYNCHRONIZATION How to Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you tur
135. aesedaquncansdacicatanaeheanechaaeasadesasiissieadaacs sul ASENTAR SETANE 333 Troubleshooting SYMCHNOMIZATOM esee renen ae E a Ea a E a a aa E E EE a tebaveen EAEE E 336 IACCSSSIDIIITY OPU OMS zarr reen S E OA EES E 338 HOW to Accassibility scr is ss csaseasststuesnsceeacssseinecndevassiesiesihacs ava ivsshs ciacedsuesaueuiscisasassagestadesascisnassdiadsavalusasassacpdowesaiexascenasechaisecadezaagans 338 ECU ARON E PEPE E AE T EE ETE E E E E EE EA E AE TE E E 342 Use the calculaton reusan a E EA R a r a N E 342 Converta measurement cas csccsacscsacsessecceescecessasscsetisceehesseuscasasbacnussnacdssusdacessnisbacanes sus scaesasaacades usaeaiscnsacechaisacedsasssivsieaiiadeasi sustseusazsuss 342 GOSS ANY A EE E E E A E cbaxcivies vesseneetuvedacncang ibvaagiddcdsesesavecus Mews Mets Goie ss A E A E A a 343 Lal OTS ea E EE E T E E EE E E T T A E E E E 348 User Guide Quick Help QUICK HELP Getting started Your smartphone Find out about apps and indicators and what the keys do on your BlackBerry smartphone Your P 9981 smartphone at a glance Lock the screen Notification LED Volume up Mute Volume down Headset jack Touch screen USB port Trackpad Escape key Move around the screen Move back a screen Select an item Menu key End Power key Send key Hold to turn on or turn off End a call Return to Home screen Make or answer a call Type the other Convenience ke character on a key if Enter Take a picture M
136. age You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the EJ key gt Continue Related information can t attach a file to a text message 94 86 User Guide Messages Set the importance level for text messages that you send Depending on your wireless service provider the Priority field might not be available If you change the importance level for text messages a high priority indicator or low priority indicator appears on your BlackBerry smartphone beside every text message that you send If the recipient s device model and messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 On the Home screen click the Text Messages icon 2 Press the EEJ key gt Options e To set the importance level for text messages in the SMS Text section change the Priority field e To set the importance level for text messages with an attachment in the MMS section in the Message Filtering section change the Importance field 3 Press the EJ key gt Save Request delivery notification or read notification for a text message 1 On the Home screen click the Text Messages icon 2 Press the EEJ key gt Options 3 Inthe MMS section do one of the following e To receive notification when the message is delivered to the
137. age on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone e If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the J key gt Register Now e Verify that data service is turned on e If you use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritize or delete an email filter 67 Forward messages from a specific email folder to your smartphone 75 Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 6
138. ail If your email account uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composing an email press the SJ key gt Remove Disclaimer To add the disclaimer again press the AJ key gt Add Disclaimer 64 User Guide Messages Delete the original text from a reply message When you are replying to a message press the J key gt Delete Original Text Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone If the recipient s messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 When you are composing an email or a PIN message press the Ea key gt Options 2 Change the Importance field 3 Press the BJ key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the Ea key gt Add Bcc Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the ij key gt Delete Email filters About email filters You
139. ail setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the EJ key gt Register Now Verify that data service is turned on If you use email filters verify that the options for email filters are set correctly Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritize or delete an email filter 67 Forward messages from a specific email folder to your smartphone 75 I can t send messages Try the following actions 32 Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an
140. ain e To send the results in a message press the Ea key gt Send Results Click a message type Use the timer On the Home screen or in the Applications folder click the Clock icon Press the BHJ key gt Timer Press the BJ key gt Set Timer Set the time Click OK e To start or stop the timer click the start stop icon e To reset the timer click the reset icon Cie ONS The timer continues to count down after you exit the Clock application Change timer notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the EEJ key gt Options 3 In the Countdown Timer section change the Timer Tone Volume or Vibration fields 216 User Guide Clock 4 Press the EJ key gt Save Troubleshooting Clock The time on my smartphone isn t correct 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Rj key gt Set Time 3 Try one of the following actions e If the Update Time field is set to Automatic press the Ea key gt Update Time e f you ve traveled to a different time zone set the Time Zone field to display the correct time zone e If you re in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry smartphone To update the time zone data press the Ea key gt Get Time Zone Updates For this feature to be supported
141. alled on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 273 User Guide Bluetooth technology Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth technology 1 On the Home screen click the Contacts icon 2 Click a contact 3 Press the EJ key gt Send Contact Card gt Send Using Bluetooth To receive a contact card in the Do you want to receive the incoming data dialog box that appears on the receiving device s screen click Yes Rename a paired Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a paired Bluetooth enabled device Press the J key gt Device Properties In the Device Name field change the name for the Blueto
142. ame Highlight the contact information e To view a favorite location in the Favorites section highlight the location 3 Press the EJ key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press the Ea key gt Navigate to Here Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task 240 User Guide Maps View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications such as instant messaging applications or the MemoPad your smartphone underlines the address 1 Highlight an underlined address 2 Press the EJ key gt View on Map View a list of points of interest near a location You can search for points of interest such as businesses or landmarks For example you might search for coffee shops near your current location 1 On the Home screen click the Maps icon Press the EJ key gt Find Location In the Find a store caf etc field type the point of interest information Press the key on the keyboard Press the B key gt View All on Map Gr GTO View contact information for a point of interest Points of interest are displayed on maps as location markers On the Home screen click the Maps icon Press the B key gt Find Location In the Find a store caf etc field type informati
143. ange the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the HJ key gt Media Options 3 Change the Close Media Player When Inactive field Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the EJ key gt Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that
144. aracters in calendar entries don t appear correctly after synchronization 204 Synchronize organizer data over the wireless network 197 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 Inthe Contacts application Calendar application Tasks application or MemoPad press the Ea key gt Options 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization checkbox 4 Press the jj key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronization 204 About synchronization conflicts 69 197 User Guide Calendar Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts
145. art Your smartphone provides you with a PIN On the administration screen for your router or access point type the PIN Connect to a Wi Fi network manually If you know the name of the Wi Fi network that you want to connect to you can manually connect to the network 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Wi Fi Network gt Other Ways to Connect gt Manually Connect to Network In the SSID field type the name of the Wi Fi network Click Next In the Security Type field click the Wi Fi network security type and provide any requested information 6 Click Save and Connect aaron Related information Options for saved Wi Fi networks 265 can t connect to a Wi Fi network 269 Saved Wi Fi networks Change move or delete a saved Wi Fi network 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Wi Fi Network gt Saved Wi Fi Networks Highlight a saved Wi Fi network 4 Press the SJ key e To change options for the saved network click Edit Change the options Click Save e To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks click Move Click a new location e To delete the saved network click Delete on Related information Options for saved Wi Fi networks 265 Prevent your smartphone from connecting to a save
146. artphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your smartphone For more information contact your wireless service provider 211 User Guide Contacts View a different contact list 1 On the Home screen click the Contacts icon 2 Press the BJ key gt Select Contacts 3 Click a contact list Change the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Contact List SYNC field 4 Press the jj key gt Save Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the J key gt Options If necessary click General Options Clear the Confirm Delete checkbox Press the Aj key gt Save CP NS Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a fo
147. artphone to support more than one phone number you can make calls and receive calls using your active phone number only Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you re already on a call you can receive calls to all phone numbers If your wireless service plan supports text messaging the first phone number that appears in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages You can change call waiting call forwarding and voice mail options for each phone number associated with your smartphone Switch the active phone number 1 From the home screen press the key 2 Click your phone number at the top of the screen 3 Click the phone number that you want to set as the active phone number Related information My phone number appears as Unknown in the Phone application 59 can t make or receive calls 31 53 User Guide Phone Phone options Turn on or turn off dialing from the lock screen 1 From the Home screen press the key 2 Click Security gt Password 3 Select or clear the Allow Outgoing Calls While Locked checkbox 4 P
148. arty applications can access organizer data such as contacts calendar entries tasks or memos Set whether third party applications can access files that you store on your smartphone For example you can set whether third party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software Set whether third party applications can access certificates or keys in the key store on your smartphone Set whether third party applications can access confidential information such as credit card numbers coupons loyalty cards and public transit passes that are stored on your smartphone s secure element Depending on your smartphone model and wireless service provider your smartphone might not use a secure element Set permissions for a third party application 325 Connection permissions for third party applications Permission USB Bluetooth Phone Location Data Server Network Internet Wi Fi if supported 328 Description Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Set whether third party applications can use Bluetooth connections Set whether third party applications can make calls or access call logs Set whether third party applications can use your GPS location information Set whether third party applications can access the Internet o
149. as your list of favorite locations go to the list Highlight the location Press the BM key 2 Click Send Location 3 Click a message type Copy a location 1 Do one of the following e To copy a location you are viewing on a map press the ER key e To copy a location that s in a list such as your list of favorite locations go to the list Highlight the location Press the BM key 2 Click Copy Location To paste the location press the key gt Paste Clear a map When you clear a map any route information displayed on the map no longer appears 1 On the Home screen click the Maps icon 2 On a map press the EJ gt Clear Map Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver On the Home screen or in a folder click the Options icon Click Device gt Location Settings Change the GPS Data Source field Press the J key gt Save PONS Keep backlighting on when you track your movement By default backlighting turns off automatically after a specified time to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 On the Home screen click the Maps icon 2 Press the J key gt Options 3 Change the Backlight Timeout When Battery
150. ased on the order in which the wireless networks appear in your preferred wireless network list When you travel your smartphone scans for the wireless networks on this list first If no wireless network on the list is available your smartphone is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Mobile Network 3 Press the J key gt My Preferred Network List 4 Press the SJ key gt Add Network e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network e Toscan for a wireless network that is already known to your smartphone click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 5 Press the SJ key gt Close Delete a wireless network from the preferred wireless network list To perform this task
151. ask For more information contact your administrator CAUTION If you perform this task any existing data on your media card is deleted and replaced with your smartphone data 1 On the home screen click the Setup icon 2 Inthe Setup section click Device Switch gt Using a Media Card gt Save Data e To back up smartphone data including email select the Save emails checkbox e To back up smartphone data excluding email clear the Save emails checkbox 3 Click Continue 284 User Guide Storage space and media cards 4 To set a password for your data in the Password field enter a password 5 Inthe Confirm field re enter the password 6 Click Save Related information Restore smartphone data from your media card 285 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card you should be able to restore the data to your smartphone 1 On the home screen click the Setup icon 2 Inthe Setup section click Device Switch gt Using a Media Card gt Transfer Data gt Continue 3 In the Password field enter the password you set when you backed up your smartphone data 4 Click Enter Related information Back up smartphone data to your media card 284 View the amount of available storage space on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage Related information The application storage on my smart
152. ata or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos 163 User Guide Media Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password e For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related informa
153. ation Stop storing messages sent from your computer on your smartphone 75 Hide filed email from the message inbox 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Select the Hide Filed Messages check box 4 Press the jj key gt Save View filed messages 1 On the Home screen click the Messages icon 2 Press the J key gt View Folder 3 Click a folder Set how long your smartphone stores messages 1 On the Home screen click the Messages icon 2 Press the J key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the jj key gt Save Related information Some messages no longer appear on my smartphone 82 Stop storing messages sent from your computer on your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 75 User Guide Messages On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the J key gt Folder Redirection Clear the checkbox beside the Sent Items folder Press the SJ key gt Save OO ONS Stop storing messages sent from your smartphone on your computer To perform this task your work email account must use a BlackB
154. ber of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages 101 User Guide Messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer your smartphone files the message Related information View filed messages 75 Hide messages from the Messages application 73 Hide filed email from the message inbox 75 Attachments How to Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your smartphone or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your smartphone You can also rename move and delete files on your organization s network from your smartphone To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Related information Search for a file that is saved on your smartphone 122 Search for a file that is saved on your organizatio
155. blocking messages For more information contact your administrator Related information Change prioritize or delete an email filter 67 Forward messages from a specific email folder to your smartphone 75 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65 000 email messages PIN messages and text messages your smartphone deletes the oldest messages from the message list Your smartphone doesn t delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the s key gt More or More All e f part of a Google Mail conversation doesn t appear press the Ea key gt More of Conversation e f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 76 Receive only the first section of long email messages 76 The num
156. bpages By default your BlackBerry smartphone uses the optimal character encoding for a webpage 1 On the home screen click the Browser icon 2 Press the J key gt Options 3 In the Web Content section change the Default text encoding field 4 Press the BEJ key gt Save Stop loading images or playing embedded media files on webpages 1 On the home screen click the Browser icon 2 Press the EJ key gt Options 189 User Guide Browser 3 In the Web Content section do one of the following e To stop loading images on webpages clear the Load Images checkbox e To stop playing embedded media files on webpages clear the Enable Embedded Media Files checkbox 4 Press the EJ key gt Save Stop blocking pop ups on webpages 1 On the home screen click the Browser icon 2 Press the J key gt Options 3 In the Web Content section clear the Block Popups checkbox Receive a prompt before you close the browser or stream media from the Internet 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 In the General section below Prompt Before do one of the following e To receive a prompt confirming that you want to close the browser when you have multiple tabs open select the Closing Tabs on Exit checkbox e To receive a prompt confirming that you want to close the browser after you press the key select the Closing Browser on Escape checkbox e To receive a prompt before your BlackBerr
157. can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer Email filters are applied to email based on the order in which they appear in your list of email filters If you create multiple email filters that could apply to the same email you must decide which one should be applied first by placing that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 65 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry smartphone such as Google Mail or Windows Live Hotmail visit www blackberry com docs smartphones and click the link under Email Setup On the Home screen click the Messages icon Press the J key gt Options gt Email Filters Press the key gt New Type a name for the email filter Set the email filter options Press the SJ key gt Save Or Qi T CN Create an email filter based on a contact or subject On the Home screen click the Messages icon Highlight an email Press the E key gt Filter by gt Sender or Subject Type a name for the email filter Set the email filter options Press the J key gt Save Ox Or Oo NN Options for email filters Option Description From
158. cesasersayecrsateasabivees svccdeasersevatesceusnstesssb nsacsascsedscsevaciaebeeusertedietoesees 42 Troubleshooting PRONG i asisisscvesscsassercerecsseeassed cette seesasaevesteaseendseedavcevsasens sass scensesteveccvccevsescneasenve cuessitaveensatecedenedseseedsaadenasserasteeiazease 57 VOICE COMMANAS visncvvisscsscvsenecnscrsesecevereeastercencesedmesueausenateccneantcedenvantepesnete E E E E 60 HOW to Voice COMMANAGS iis ccscscsscesecsecscccsnssecssctacsereaserseccscsesnsdedsacsassessabensernssotesssersetsadtensastevaecvctdoussedsisataessabessstetscdeveecsetertzenaecees 60 Troubleshooting Voice commands 62 Messages a 63 e e E 63 TOXt MOSSAQCS iesisisccssscessecevcceressasnssensestasscsasariectenecsavsaecanccnsaeesuatsaieesessacaieensetvescesasetssiacasaseasadsastdneabtevaceectercadecnasensattaieesaseerotzassenss 84 PIN messages i 95 AUACNIMGNS wists cascecsceniacesin exiderassassiees cancasecnassedsecunswecneanvesteusecevsas satcavsasa re disastansaaneedcesceetdlssenasneiuscuesesavetesei cacdensases secnedtennestaavicesetoess 102 Security Options fOr MESSAGES s ccsscvcicciscccessessssecsersasceseececacesssessatsestecesecassersectasoesssseveaevessedsasensdenascasarsesedectesssedsaitsavsesaberseeseseeasace 105 PISA Gl ALAC hINIGHUS is tecscctswetcenes ose cesesvesssareanmssourrsnesunanaacantnesautenasatostectasencarcanaceutnavanssciouaecen ETENEE ARa 121 HOW TOP FIGS acs esa czcassiscssesscexcsstzaxesxasaceaiscs saaedaucuacacau ass shecesasede
159. cher appears Click the Home icon Note If you press the key while you are on a call you will end the call even if you have switched to another application Related information Close an app so that it is not running in the background 247 About multitasking 246 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone try to close apps when you are finished with them 1 To see which applications are running press and hold the Ea key until the application switcher appears 2 Click an application icon 3 Inthe app do one of the following e Press the SJ key gt Close e Press the key If necessary continue to press the key until the home screen appears Related information Keep an application running in the background and switch to another application 247 About multitasking 246 Require your smartphone password before adding an app To perform this task you must have set a BlackBerry smartphone password On the Home screen or in a folder click the Options icon Click Security gt Password Select the Prompt on Application Install check box Press the J key gt Save POPS View properties for an application 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management 247 User Guide Applications 3 Click an application Delete an application If your email account uses a BlackBerry Enterprise Server
160. chnology you may be prompted to turn on Bluetooth technology In some cases such as when using NFC technology your BlackBerry smartphone will turn on Bluetooth technology automatically On the home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on Bluetooth technology select the Bluetooth checkbox e To turn off Bluetooth technology clear the Bluetooth checkbox Pair with a Bluetooth enabled device You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections gt Add New Device gt Search 3 Click a Bluetooth enabled device 4 If necessary do one of the following 271 User Guide Bluetooth technology e If the Bluetooth enabled device does not have a keyboard for example a wireless headset on your BlackBerry smartphone type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey is most often a numeric or alphanumeric code e f the Bluetooth enabled device has a keyboard for example a laptop type
161. ck the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Key Store Password Timeout field 4 Press the Rj key gt Save To access private keys after your BlackBerry smartphone deletes the key store password you must type your key store password 318 User Guide Security Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store For example if you add a coworker s public certificate to your key store your smartphone can automatically create a contact entry with that person s name organization phone number and address On the home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Key Stores Select the Add Certificate Email to Contacts checkbox Press the J key gt Save PON Change the service that your smartphone uses to download certificates Depending on your organization you might not be able to change the service that your BlackBerry smartphone uses to download certificates For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Certificate Service field 4 Press the jj key gt Save Turn off automatic backup and restore
162. ckBerry smartphone to show call logs including missed calls in the Messages application 1 From the home screen press the key 2 Press the ij key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option 52 User Guide Phone 3 Press the EJ key gt Save Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your smartphone if one of the following situations applies e Your smartphone uses a SIM card and your SIM card supports more than one phone number e Your wireless service provider has set up your smartphone to support more than one phone number e Your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number If your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you re already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has set up your sm
163. command voice prompts might prompt you for further information or clarification or voice prompts might read out instructions that appear on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing e To turn off voice prompts change the Audio Prompts field to No Prompts e To turn on voice prompts change the Audio Prompts field to Basic Prompts e To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the i key gt Save Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Inthe Voice Adaptation section click Start 4 Complete the instructions on the screen 60 User Guide Voice commands Available voice commands Voice command Call lt contact name or phone numbers Call lt contact name gt lt phone number type gt Call extension lt extension number gt Check my phone number Check signal strength Check network Check battery Repeat Cancel Description Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluet
164. connection information so that the next time that you are within range of that network your smartphone connects to it automatically Connect to a Wi Fi network 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only checkbox 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type the password for the network The name of the Wi Fi network appears at the top of the home screen Related information can t connect to a Wi Fi network 269 Connect to a Wi Fi network using Wi Fi Protected Setup If your wireless router or wireless access point includes Wi Fi Protected Setup you can quickly connect to a Wi Fi network without entering a long password 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network gt Other ways to connect gt Wi Fi Protected Setup WPS e To use the Wi Fi Protected Setup button on your router or access point click Press button on router On your router or access point press the Wi Fi Protected Setup button On your BlackBerry smartphone click Start 263 User Guide Manage Connections e To use a PIN click Enter PIN into router On your smartphone click St
165. cons appear at the bottom of the screen in the video camera You can click these icons e Start recording panes Pause recording m Send video g Rename video m Delete video 14 User Guide Quick Help Your Home screen Home screen at a glance Battery power level 5 Wireless indicators 1 ec 2 Tap to manage wireless connections Change your ringtone or alerts 3E 9H Wi Fi Bluetooth technology or alarm clock Notification view See upcoming appointments new messages and other notifications Search Search your entire smartphone including help messages music the Internet and more Navigation bar t All Fe Tap to see more icons Slide left or right for more panels k o a b oeo maa Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the EJ key gt Set As Wallpaper Related information My display changed 237 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for 2 Press the J key gt Add to Home Screen e To change the name of the shortcut type a new name e To change the location where the shortcut appears change the Location field e To add the shortcut to your Favorites
166. cssascaonss sci sasaesainesicchaacedenessiisaiaceasn ates ARE inia AAAS EAA SESAO aha saa sssesadnasaialisasnaasestitaasiianecsi es cotinasctes 290 Troubleshooting Seares cai cu vata eas ts cates laa 08 dagen a E eE tatsaibeds leita vanweteluestunevewe EEEN 293 SIM CANO sco cascsecevcsnenveenccntenecnncsecanceeeaneawesnesneceecvedi eesscnveshennntucend cen coi teseernes Naaa Daa OANA aE A EA aaa aA aN EAEE aae EEan rin 294 HOW to SIM Card M E T 294 SOCUMEY A E E E E E E Gavsconceas bave e utiedhacnaes os sede socndadec acedsbacevcdesesveusscedvsiesvedswonesuste ecteteacs 297 How to S CUIItY cis ccssccusssctsarsssteasccersctssencessesaibesezevccsessasensscintenavacesectiaceasatsaseesvarsecoesetesasccnassaveatsasccsnests diedi sidai sae cectiaseaeaieesiaiaaseces 297 Troubleshooting Security 329 Service books and diagnostic reports 331 Accept delete or restore a service book 331 RUN a diaQnOStic gso a er EEEL 331 View submit or delete a diagnostic report Set a default recipient for diagnostic reports can t run or submit a diaQnOStic rePOMt i iscicceccccsstisiccesssensassasteasavereacsaisesaabenanisasscssepessaccaccesaseesauteniucna ses sussensesceseisaicersesdesataxieenaseces 332 Find your smartphone model number and version of the BlackBerry Device Software 332 SVMIGINONIZAUIOMN ansir O niece ecaremisssnarseessie EN E EAE EN RE 333 How toMSYMChromiZatiOn scree sciscccasccssce carczsasecsesscasascaysasauesnseedanstea SAA clesusasqecoas
167. cteassotssuesasdersasesaseansaieascosaestevssessesceasversateaqeonasdesavscnsaatesaeatsarsaszesteatsuieeedarseece 280 Change a dock protilesiccisecccccccsscesssisessetsesessasecscenessecssoasisccnssesaiscrsatensccesayeccsaesaccesssndtesdsavaceassesaseesvcceeseisastesisctasatarstensedeaseeesiarseeteesies 280 Delete a Saved dock provile siiiscissscssecesscctsasecnstssstecsaeccceesicavacesaisetenecaccessasenioainansavecceasetiaceasaieasssascteccstsseistsieasaeavsnt cectaasseedieareaitazeees 281 Power and battery ssccsorcesyecsnatecevecieavececaseres cres una veeneronyvantibeseesvesnacveevtetvaveatusserye as AAAA AEE resend AEAEE T E EESE NaS 282 How to Power and Daten ys sccsscissccccscecassseteascdsacsesatecssacsdtecnazcusaaicacesdsecsa dha saccsandasisasiaseesaanesaiechiacoacaads pan saidceasbesuaedeaaasdsaqadeeriaseaeeatas 282 Storage SPACES and meda CANS seidr eeure eA AA EA SE EER R EEES Ers aE Iaer AAE RER REEE ARRESE 284 Flow to Storage Space ama Media CANS ainim eea E aE a a aa EEE 284 Tips Storage space and MEM a CardS caiseisatsssaeecsstsicessasnectoatcaiechsacesasecsianadedcnassbeucadievaesasacsdsoeuadeasans aa isasaaecaeineivaysagacsassieacasiaieesans 287 Troubleshooting Storage space andimedia Cardsy scsscnisacasscces ved ieaunceds steven ea aea a Eae descend sucduseveiaeunssies SEENE E 288 CAN G E te venstoeusd vows fasoencnucn sensauustnsaiss veeangsiossictswaseeeconssanara A E A A N 290 Howto SSAC cssesiscisascasecssacsase
168. ctionary e To stop checking spelling press the SJ key gt Cancel Spell Check Save a draft of a message When you are composing a message press the BJ key gt Save Draft Attach a file to an email To attach a file that is saved on your organization s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the Ea key gt Attach gt File e To attach a file that is saved on your BlackBerry smartphone or media card find and click the file e To attach a file that is saved on your organization s network press the Ea key gt Go To Find and click the file If necessary type the credentials that you use to connect to your organization s network Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the SJ key gt Continue Related information can t attach a file to a text message 94 Change the email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Messaging CMIME field or the Calendar CICAL field 4 Press the EJ key gt Save Delete the disclaimer from an em
169. cuts By default your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play pause and skip audio and video files 1 On the home screen click the Media icon 2 Press the HJ key gt Media Options 3 Select or clear the Allow Mute and Volume keys to control play pause and skip checkbox 4 Press the EJ key gt Save Related information can t use a shortcut 41 Sort media files 1 Do one of the following e To sort videos on the home screen click the Media icon gt Videos icon Highlight a video e To sort pictures on the home screen click the Media icon gt Pictures icon gt Picture Library folder e To sort voice notes on the home screen or in the Applications folder click the Voice Notes icon Highlight a voice note 2 Press the SJ key gt Sort by 3 Click a sorting option Copy move rename or delete a file 1 Do one of the following e On the Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the s key gt Explore Find and highlight a file 3 Press the Ry key e To copy a file click Copy Navigate to a location Click Paste e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete N View properties for a file You can view the size author publication date and other properties of a file 1 On the Home scree
170. d to the appropriate email account If the Use Auto Signature check box is not selected select it In the field that appears place your cursor e Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the BEJ key gt Save Your signature is added to your email after you send it Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Language and Method e To change the display language change the Display Language field e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing Language field 3 Press the HJ key gt Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the EEJ key gt Save 29 User Guide Quick Help Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application that is assigned to a convenience key 1 On the home screen or in a folder click the Options icon 2 Click Device gt Convenience Key 3 Change the Convenience Key Opens field 4 Press the BEJ key gt Save Set up speed dial for a contact 1 From the home screen pres
171. d Wi Fi network 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network gt Saved Wi Fi Networks 3 Highlight a saved Wi Fi network 4 Press the jj key gt Disable 264 User Guide Manage Connections Turn on or turn off the prompt that appears for hotspots By default your BlackBerry smartphone prompts you if you re within range of a saved Wi Fi network that appears to be a hotspot If you turn off these prompts you can turn them on again 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network 3 Press the key gt Options e To turn on the prompt that appears for hotspots select the Prompt me when a saved hotspot is found nearby checkbox e To turn off the prompt that appears for hotspots clear the Prompt me when a saved hotspot is found nearby checkbox 4 Press the jj key gt Save Options for saved Wi Fi networks Common options Option Name SSID Security Type Band type SSID broadcasted Automatically obtain IP address and DNS Allow inter access point handover VPN profile IP Address Subnet mask Primary DNS Secondary DNS Default gateway address Description Type a display name for the Wi Fi network Type the Wi Fi network name Set the security type that the Wi Fi network supports Set the Wi Fi network type If y
172. d information at the bottom Access popular options such as setting the alarm viewing notifications and turning on or turning off network connections See all the apps and folders on the home screen or minimize the panel and view the wallpaper Switch to another app Open an app with a convenience key Use pop up menus Switch to the Favorites Media Downloads and Frequent panels Add an app to the Favorites panel Change options for the home screen such as the wallpaper Related information Highlight and click the areas at the top of the home screen On the navigation bar click All Press and hold the EJ key Click an app Note The other app might still be running in the background Press a convenience key on the side of your BlackBerry smartphone Note You can customize which app a convenience key opens Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu in a message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a menu item tap the icon or click the trackpad On the home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the home screen or in a folder Press the GB key gt Mark as Favorite On the home screen press the SJ key gt Options Change what happens when
173. d wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC Mav e AMR NB 3GP e QCELP 3G2 e EVRC AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows WMA e VC 1 Media Audio 9 Professional e Windows Media Audio 10 and Windows WMV Media Audio 10 Professional MP3 MP3 FLAC FLAC OGG e FLAC e Ogg Vorbis AAC e AAC LC e AAC e eAAC 169 User Guide Media File extensions Video file formats Audio file formats AMR AMR NB QCP e QCELP e EVRC WAV e PCM e G711 U A e GSM 610 MID Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Pictures Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has s
174. dd Channel Type the channel ID and a nickname Click OK 4 Select the checkbox beside a language 5 Press the SJ key gt Save To turn off cell broadcasting clear the Enable Cell Broadcasting checkbox Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Related information can t turn on cell broadcasting 94 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcasting 3 In the Channels section highlight a cell broadcast channel 4 Press the Rl key e To stop receiving messages from the cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel Rename a cell broadcast channel On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Cell Broadcasting In the Channels section highlight a cell broadcast channel Press the SJ key gt Set Nickname Type a name for the cell broadcast channel Click OK Press the ij key gt Save POO uN Personalize Text messages Change how your text messages look 1 On the Home screen clic
175. dia files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 Onthe home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the Rj key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information 161 U
176. dicator open each chat that has this indicator S Read message gI BBM chat is open B Draft message imp New BBM Groups item E Filed message New RSS item cA Message with an attachment j Message is being sent ia Message is high priority x Message has not been sent Text message with an attachment S Message has been sent SS Text message Y Message has been delivered VY Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications Full battery a Battery is charging Low battery Typing icons These icons appear in the upper right corner of the screen when you type CAP lock capital letter lock z Multi tap mode NUM lock number lock FR Current input language alt Alt mode 13 User Guide Quick Help Phone icons These icons appear at the top of the home screen and in the Phone application x Missed call e Received call Vv Placed call ao Voice mail message Calendar icons These icons appear when you highlight a calendar entry A Event reminder ay Recurring appointment AA Meeting reminder NY Exception for recurring appointment e Notes Camera icons These icons appear at the bottom of the screen in the camera You can click these icons A View pictures bial Geotagging is turned on e Geotagging is turned off E Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These i
177. e Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Select the checkbox beside one or more encryption algorithms 4 Press the EEJ key gt Save Turn off the prompt that appears before a PGP protected message is truncated 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Change the Message truncation mode field to Send Anyway or More All And Send 4 Press the EEJ key gt Save To turn on the prompt again change the Message truncation mode field to Prompt User Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Clear the Warn about problems with my PGP keys check box 4 Press the EJ key gt Save To turn on the prompt again select the Warn about problems with my PGP keys check box Troubleshooting PGP protected messages Some signing and encryption options aren t available on my smartphone Try the following actions e Verify that the email account that you re using supports all signing and encryption options e If you use message classifications verify that the message classifica
178. e 3 Click Save Troubleshooting Files A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e f More available appears at the end of the message or attachment press the Ea key gt More or More All e If part of a Google Mail conversation doesn t appear press the Ea key gt More of Conversation e f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 76 Receive only the first section of long email messages 76 A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the BJ key gt Retrieve 127 User Guide Media MEDIA Music How to Music Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To pla
179. e e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete N Hide a file or folder To view a file or folder after you hide it you must remember the location of the file or folder On the Home screen click the folder that contains the file or folder you want to hide Press the SJ key gt Explore Find and highlight the file or folder you want to hide Press the SJ key gt Properties Select the Hidden checkbox Click OK OOF PG NS After you hide a file or folder it is no longer visible on your BlackBerry smartphone Related information View a hidden file or folder 125 124 User Guide Files and attachments View a hidden file or folder You can view files or folders that you hid On the Home screen click the folder that contains the file or folder that you hid Press the EJ key gt Explore Browse to the folder that contains the file or folder that you hid 4 Press the Ej key gt Show Hidden O Da Related information Hide a file or folder 124 Open a password protected pdf file To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a pdf file when the Password protected document message appears press the key Press the B key gt Enter Password Type the password
180. e such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You can t make calls to emergency numbers using voice commands Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work number and a mobile number you can say call lt contact name gt work to call the work number Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number User Guide Accessibility options Voice command Description Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your smartphone is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialing application Typing accessibility options Change or delete a Word Substitution entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Word Substitution 3 Highlight a Word Substitution en
181. e Confirm Mark Prior Read checkbox 4 Press the jj key gt Save Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your smartphone is connected to this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcasting 3 Select the Enable Cell Broadcasting checkbox 92 User Guide Messages e f one or more cell broadcast channels appear on the screen select the checkbox beside the channel e f no cell broadcast channels appear on the screen highlight the Empty field Press the Ea key gt A
182. e E sad sdacubaseceu ina suadesausdhseid eicesd osaesdelsassesaccess 121 Troublesh ting FilOSyicececsse2nezs eee ce csenseevesceedescdecctJee ceueuseetegenzeec veel ses EN irai aeaa EEr Saisies a e aA AE A EEEE A Ea EER 127 MOG atseiscesarcsseescteiesnczavecastnsueiecvieeseunndbeseccasenessussetarsiwezcsustevavedinesnaraavaaes AEEA EEOSE EEEIEE AEAEE 128 OE ET E E E E igasaueyesatancsepaiseqsaziassins 128 Podcasts arnoa a aa a a a a E EEAS 136 dle Erogene re ETEA AEEA ETE EA TE AE E AEE EE E TEE E ET 151 HANNS eh 2a mae ae OE a a cad apes cd N a E E se cata a a a sos A NS 157 PRIGTUINGS E T TA A T E E A T 164 Lole AONE E E E T T a ETT 171 Ringtones sounds and GIONS is ssssescadeceusencnzemmeedecsecnesaversenimevceecenrieatsze OEE E EE EOE EE ES iS 179 How toz Ringtones SOUMAS a AE S r aa raa a a a a a a aa ER aAA EEE r EETA RS 179 Troubleshooting Ring tones sounds and Alerts aiena ane ara vaueeseducencebvad cates SucietieatesteawcauecbesdccneySecbecdead 182 ENE A a a A a A E A E E E A E A E E 183 BONOA EIRENE E E T T E E T a E 183 Troubleshooting Browse a ea a a E E e a Er E aaa Ea aa EA EIEE EAE O Ea EEEE 195 Calenda vacsciseescerescessersosteraecisbeveeveeyvancatvsideavesvnacieneet veveanesubrys sven E ESA aAa EN paN ENE eae r T Eae aean aae aseda eaa antag 196 How t Cal ndar ssrin ensenen aiara EEN Nra neerree ereeryrpeererferterrerrereerreceerryye et rereeetercpeerecnrrererrrprererr rete a errr er ee 196 Troubleshooting Calenalii
183. e a work email account using the BlackBerry Enterprise Server 9 Options Power and lock A Password Lock Power Off a Messages User Guide Lgl Messages Added email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download Applications CA Browser Maps Compass 10 Password Keeper Applications folder Some applications might appear in this folder including applications that you download Smart Tags Media folder Pictures Ring Tones IRIKI E Ee 8 Quick Help Saved Messages Added work email address BBM Manage Connections Help BlackBerry Protect Voice Dialing Phone BlackBerry Travel Videos Music Voice Notes User Guide Camera g Voice Notes Recorder YouTube Tube Personal organizer et Contacts E Tasks 2 Clock Z Documents To Go Social networking and mobile purchasing BlackBerry App World Facebook for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available xy A software update for the BlackBerry Device Software is ready to be installed Sounds and alerts C Normal profile 99 Go E as 0a a Quick Help Video Camera Podcasts Calendar MemoPad Calculator Files Social Feeds Twitter for BlackBerry smartp
184. e able to identify a dock as a bedside dock so that when you connect your smartphone your smartphone s sound profile turns off and your smartphone s alarm clock turns on Set up a new dock The first time you connect your BlackBerry smartphone to a dock charger or charging pod you re prompted to set the behavior of your smartphone for each time it connects If you choose not to set the behaviour of your smartphone you ll be prompted again the next time you connect your smartphone to the dock charger or charging pod If you remove your smartphone from the dock charger or charging pod while the configuration screen is displayed on your smartphone the configuration screen will remain open 1 In the Smart dock dialog box click Configure 2 Inthe Dock Name field type a name for your dock profile e To turn on an application when you connect your smartphone in the Start Application drop down list click an application e To change the sound profile when you connect your smartphone in the Sound Profile drop down list click a sound profile e To turn on or turn off the mobile network when you connect your smartphone in the Mobile Network drop down list click On or Off e To turn on or turn off the Wi Fi connection when you connect your smartphone in the Wi Fi drop down list click On or Off e To turn on or turn off Bluetooth technology when you connect your smartphone in the Bluetooth drop down list click On or Off 3 Press the jj key
185. e and the last name of your contact e Improve voice recognition of numbers 62 User Guide Messages MESSAGES Email How to Email Composing and sending email Send an email On the Home screen click the Messages icon Press the SJ key gt Compose Email In the To field type an email address or a contact name Type a message Press the EJ key gt Send PONS a Related information Search for a contact 207 Personal distribution lists 211 can t send messages 32 Attach a file to an email 64 Resend a message You cannot change a text message before you resend it In a sent message press the jj key e To change the message click Edit Change the message Press the Ea key gt Send e To change the recipients click Edit Highlight a contact Press the Ea key gt Change Address Click a new contact Press the SJ key gt Send e To resend the message without changing it click Resend Related information can t send messages 32 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the SJ key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key 63 User Guide Messages e To ignore all instances of the suggested spelling press the Ea key gt Ignore All e To add the word to the custom dictionary press the Jj key gt Add To Di
186. e caller or the wireless network ends the connection My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions e On the home screen click your Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent e If you have created contact alerts on the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off 182 User Guide Browser BROWSER How to Browser Browser at a glance Type a web address Open tab view Which BlackBerry smartohone is rioht for uou Open your bookmarks and histroy Open a pop up menu of common actions Touch and hold the screen Zoom pan To zoom slide your finger and thumb together or apart or click the trackpad To pan a zoomed page slide your finger on the screen or trackpad AEEA Find apps for on the Close the Open a webpage selected tab in a new tab 183 User Guide Browser Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider multiple browsers might appear on your BlackBerry smartphone For more information about the charges associated with using each browser contact your wireless service provider 1 On the home screen click the Bro
187. e data You can do this by exceeding the number of allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions e On the home screen click your Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent e If you have created contact alerts on the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the trackpad or press a ke
188. e information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information About file encryption 286 can t use a shortcut Try the following actions e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 130 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 131 178 User Guide Ring tones sounds and alerts RING TONES SOUNDS AND ALERTS How to Ring tones sounds and alerts About ring tones sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls messages reminders and browser content Your smartphone has a Normal profile and five other preloaded profiles Loud Medium Vibrate Only Silent and Phone Calls Only By default some of the
189. e is the more storage space the picture requires 1 On the Home screen click the Camera icon 2 Press the key gt Options 3 Change the Image Size field 4 Press the BEJ key gt Save Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture 1 On the Home screen click the Camera icon 2 Click the geotag icon at the bottom of the screen 158 User Guide Media The geotag information can be viewed in the properties of the picture file Turn off digital zoom for the camera 1 On the Home screen click the Camera icon 2 Press the J key gt Options 3 Clear the Digital Zoom check box 4 Press the jj key gt Save Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture 1 On the Home screen click the Camera icon 2 Press the BJ key gt Options 3 Select the Image Stabilization check box 4 Press the BEJ key gt Save Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it or turn off that option so that you can take another picture right away 1 On the Home screen click the Camera icon 2 Press the EJ key gt Options e To change the review duration change the Picture Review field to a time e To keep the picture on t
190. e keyboard and screen press the Lock key on the top of your smartphone e To unlock the keyboard and screen press the Lock key again A e To lock your smartphone with a password on the home screen or in a folder click the p icon e To unlock your smartphone enter your password Press the key on the keyboard Lock your smartphone when you insert it in the holster 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Press the EJ key gt Save Change the amount of time before your smartphone locks Depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator If you set a BlackBerry smartphone password you can choose whether your smartphone locks automatically after a certain period of time 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Change the Lock After field Set a limit for smartphone password attempts 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Change the Number of Password Attempts field 4 Press the EJ key gt Save 298 User Guide Security Delete smartphone data third party applications or media card files Before you delete your BlackBerry smartphone data or media card files consider backing up these items so that you have a copy on your computer CAUTION If you have
191. e media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 Send a file To send a video the video must be recorded in MMS mode 147 User Guide Media The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the Rj key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box
192. e number of times that my smartphone rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail For more information contact your wireless service provider My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application On the home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight the phone number Press the SJ key gt Edit SIM Phone Number Type your phone number Click OK r Ort ONS My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset your smartphone might automatically make calls on the Bluetooth enabled headset Try the following actions e Disconnect the Bluetooth enabled headset from your smartphone During a call press the J key click Activate Handset 59 User Guide Voice commands VOICE COMMANDS How to Voice commands Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Related information can t make calls using a voice command 62 Change the options for voice prompts After you say a voice
193. e screen If your smartphone requires a SIM card your wireless service provider might need to set up your SIM card with roaming services before you can roam 256 User Guide Manage Connections If your smartphone normally connects to a CDMA network and your smartphone supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally For more information about roaming and roaming fees contact your wireless service provider Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network Your smartphone is designed to switch to an appropriate wireless network automatically when you travel 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Mobile Network Change the Network Selection Mode field to Manual Click a wireless network Press the EJ key gt Close Or CON To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic Related information can t connect to the mobile network 261 Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to tu
194. e to other Bluetooth enabled devices 1 OP ON On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options Change the Contacts Transfer field Press the J key gt Save To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices again change the Contacts Transfer field to All Restrict outgoing calls i OP ON On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options Set the Allow outgoing calls field to Never or If Unlocked Press the Ej key gt Save 276 User Guide Bluetooth technology Change the pairing name for your BlackBerry smartphone 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the EJ key gt Options In the Device Name field type a name for your BlackBerry smartphone Press the J key gt Save ar on Turn off Bluetooth connection notification 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the EJ key gt Options
195. e transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 Onthe home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the Rj key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes
196. ecipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the jj key gt Compose Text Message 3 Inthe To field do one of the following e Type a contact name e Press the J key gt Choose Contact Click a contact e Type a phone number that can receive text messages including the country code and area code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard e f your BlackBerry smartphone is connected to a CDMA network you can type an email address 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 211 can t send messages 32 Attach a media file contact card appointment or location to a text message 86 View a location on a map 1 On the Home screen click the Maps icon 2 Press the BJ key gt Find a Location 21 User Guide Quick Help e To search for a point of interest such as a business or landmark in the Find a store caf etc field type the information for the point of interest Highlight the point of interest e To view a new location in the Find an address field type an address Highlight the location e To view a location for a contact in the Find a store caf etc field type the contact name Highlight the contact information e To view a favorite location in the Favorites section highligh
197. ed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information About synchronization conflicts 69 Synchronize organizer data over the wireless network 197 can t enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn t using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn t enter the conference call information correctly You might need to change your smart dialing options so that you can enter the conference call using the Join Now option Try the following actions e If the Join Now option doesn t appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes section e If the Join Now option appears but you re not able to join try increasing the default time that your smartphone waits before dialing an extension From the home screen press the key Press the J key gt Options gt Smart Dialing In the To access extensi
198. een changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related information Some signing and encryption options aren t available on my smartphone 113 Encrypt a PGP protected message with a passphrase By default your BlackBerry smartphone uses your PGP key to encrypt messages 1 When composing a message change the Encoding field to one that uses encryption 2 Press the EJ key gt Options 3 Select the Use Conventional Encryption checkbox 4 Press the jj key gt Save Using a secure method let the recipient know what the passphrase is 114 User Guide Messages Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages 1 When composing a message press the Ea key gt Attach gt PGP Keys 2 Highlight a PGP key 3 Press the Rj key gt Continue Download the PGP key used to sign or encrypt a message If a PGP
199. el 1 On the Home screen or in a folder click the Options icon Click Typing and Language gt Trackpad Sensitivity Change the Horizontal Sensitivity field and Vertical Sensitivity field Press the ij key gt Save PON Turn on or turn off trackpad sounds 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language gt Trackpad Sensitivity 3 Select or clear the Audible Roll checkbox 4 Press the EEJ key gt Save Troubleshooting Keyboard No application opens when I press a Convenience key Try the following e If you haven t done so assign an application to the key e Verify that you didn t delete the application that you assigned to the key 231 User Guide Language LANGUAGE How to Language About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language For example you might use your BlackBerry smartphone in French but type messages in English When you set a typing input language Word Substitution and other typing options change to the selected language Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open
200. eld to Never 3 Press the EJ key gt Save Reset a call timer A Call timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the key 2 Press the EJ key gt Status gt Last Call or Total Calls gt Clear Timer 3 Press the EJ key gt Save Turn on hearing aid mode 1 From the Home screen press the key 2 Press the HJ key gt Options gt Hearing Aid Mode 3 Change the Mode Enabled field to Telecoil 4 Press the jj key gt Save The H T telecoil indicator appears at the top of the Home screen Related information 55 User Guide Phone About hearing aid mode 0 About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your smartphone is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your smartphone To get an adapter accessory that Research In Motion has approved for use with your smartphone visit www shopblackberry com Turn on or turn off TTY support 1 From the Home screen press the key 2 Press the BHJ key gt Options gt TTY 3 Change the TTY field 4 Press the jj key gt
201. en or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes e Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a Bluetooth enabled device Press the EJ gt Devices Properties Clear the Encryption checkbox Press the Jj key gt Save 278 User Guide Bluetooth technology Related information Make your smartphone discoverable 274 My list of paired Bluetooth devices doesn t appear Try the following actions e Verify that Bluetooth technology is turned on e Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related information Turn on or turn off Bluetooth technology 271 Pair with a Bluetooth enabled device 271 can t type a passkey on a Bluetooth enabled device If you can t type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry smartphone in the Enter passkey for lt device name gt field try typing 0000 I lose my connection with a Bluetooth enabled car kit Try the following actions e Verify that your car kit is using the latest software version available For more
202. en or in a folder click the Options icon Click Device gt Auto On Off In the browser press the SJ key gt Tabs Highlight a tab and click the icon On the home screen or in a folder click the Options icon Click Display gt Screen Display On the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the Fj key gt Delete Original Text Your podcast and social feed applications periodically refresh content In some of these applications you can reduce how often the content refreshes For more information see the Help in the application On the home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone 37 User Guide Tips Finding apps Look in a folder on your home screen Make all hidden apps visible on the home screen Search for an app Verify that an app is installed Tips and shortcuts Some apps are located in folders on your home screen Click a folder to see what apps are inside On the home screen press the EJ key gt Show All Icons To unhide an app highlight it and then press the EJ key gt Unhide Icon If the icon is hidden in other panels you can unhide the icon in all panels or in the current panel only If Show All Icons does not appear in t
203. ending on your wireless service provider you might also be able to send and receive the following media files in text messages jpg gif womp midi vcf vCard ics iCalendar avi mpg or mov If you have more than one phone number associated with your BlackBerry smartphone your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application 84 User Guide Messages Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your BlackBerry smartphone model and wireless service provider some of these icons might not appear XA Unread message New BBM item 8 To clear this indicator open each chat that has this indicator Read message BBM chat is open Draft message New BBM Groups item New RSS item 2 Oe 1 Filed message Message with an attachment Message is being sent w sxo Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Kx Message has been read lt B jy wl Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the jj key gt Compose Text Message 3 In the To field do one of the following e Type acont
204. ent bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the jj key gt Retrieve Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server you might not be able to block or unblock PIN messages from contacts within your organization from contacts outside of your organization or both When you block messages you can set your smartphone to allow messages from specific contacts 1 Do one of the following e To block all incoming email PIN or text messages on the home screen or in a folder click the Options icon Click Security gt Firewall Select the checkbox beside one or more message types e To block only text messages with attachments that are from an advertiser or unknown sender on the home screen click the Text Messages icon Press the Ea key gt Options In the MMS section in the Message Filtering section select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox 2 Press the J key gt Save Note Even though you don t receive blocked messages on your BlackBerry smartphone blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off
205. eos use more storage space than smaller videos Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions 156 User Guide Media e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password e For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information About file encryption 286 Camera Depending on your BlackBerry smartphone the camera or video camera might not be supported or some camera or video camera features might not be available How to Camera Camera at a glance Zoom in or out Slide your finger up or down on the screen or trackpad Add your location to the picture View pic
206. er that supports this feature you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption When you send or receive IBM Lotus Notes native encrypted messages you might be prompted to type your IBM Lotus Notes ID password Before you can send or receive IBM Lotus Notes native encrypted messages you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access Your computer must be running IBM Lotus Notes 7 0 or later with an email account on an IBM Lotus Domino server 7 0 or later 113 User Guide Messages Encrypt a message using IBM Lotus Notes native encryption 1 When composing forwarding or replying to a message change the Encoding field to Lotus Notes Encryption 2 If you are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t b
207. erry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Save Copy In Sent Folder checkbox Press the J key gt Save oP ON Email options Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the EJ key gt Options e Fora work email account click Email Preferences If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check box is not selected select it In the field that appears place your cursor e Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the BJ key gt Save Your signature is added to your email after you send it Receive only the first section of long email messages 1 On the Home screen click the Messages icon 2 Press the EEJ key gt Options gt Message Display and Actions 3 Clear the Auto More check box 4 Press the Rj key gt Save To download more of an email press the Jj key gt More or More All 76 User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry
208. erry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry smartphone but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the Jj key gt Categories 2 Select the check box beside a category 3 Press the BEJ key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 2 Press the EJ key gt Filter 3 Press the SJ key gt New 221 User Guide Tasks and memos 4 Type a name for the category
209. erry smartphone through a BlackBerry Enterprise Server change the Enterprise Messages field e To set an outline color for your other messages change the Other Messages field 4 Press the BEJ key gt Save Note PIN messages might use the outline color that you have set for your work email For more information contact your administrator Mark a message as read or unread On the Home screen click the Messages icon e To mark a message as read or unread highlight the message Press the Ea key gt Mark Read or Mark Unread 73 User Guide Messages e To mark all messages that are prior to a specific date as read highlight a date field Press the Ea key gt Mark Prior Read Storing and filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerry smartphone If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature changes that you make to email folders are synchronized over the wireless network Related information Synchronize email over the wireless network 68 File an email To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Highlight an email Press the EJ key
210. ers click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the jj key gt Save Related information can t change the number of times that my smartphone rings 59 Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the J key gt Set As Wallpaper 28 User Guide Quick Help Related information My display changed 237 Add rename or delete a folder on the home screen On the home screen do one of the following e To add a folder press the i key gt Add Folder Type a name for the folder Click Add e To rename a folder highlight a folder Press the Ea key gt Edit Folder Type a name for the folder Click Save e To delete a folder highlight a folder Press the S key gt Delete Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the EJ key gt Options e Fora work email account click Email Preferences If the Message Services field appears change this fiel
211. ess service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the home screen press the key 2 Press the BJ key gt Options gt Call Forwarding 3 Press the SJ key e To add a call forwarding number click New Number Type a phone number Press the key on the keyboard e To change a call forwarding number click Edit Numbers Highlight a phone number Press the key gt Edit Change the phone number Press the key on the keyboard e To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the jj key gt Close About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block or stop blocking calls To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password 1 From the home screen press the key 2 Pr
212. ess the EEJ key gt Options gt Call Barring 3 Highlight a call blocking option 48 User Guide Phone 4 Press the EJ key gt Enable 5 Type your call blocking password To stop blocking calls highlight a call blocking option Press the SJ key gt Disable Change the call blocking password 1 From the Home screen press the key 2 Press the EJ key gt Options gt Call Barring 3 Press the EJ key gt Change Password Fixed dialing and smart dialing Depending on your wireless service provider and wireless network this feature might not be supported About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers for example 911 or 112 If your wireless service plan includes text messaging you can also send text messages to contacts that appear in your fixed dialing list To use fixed dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code From the home screen press the key Press the J key gt Options gt FDN Phone List Pre
213. essage In a message press the yj key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Related information can t send messages 32 Preview more of grouped email messages To display more lines of each email in a group you must have set your BlackBerry smartphone to group email messages by subject 1 On the Home screen click the Messages icon 2 Click Options gt Message Display and Actions 3 Change the Preview Length field 70 User Guide Messages 4 Press the EJ key gt Save View an address instead of a display name In a message press the SJ key gt Show Address To view the display name again press the EEJ key gt Show Name View email in plain text format On the Home screen click the Messages icon Press the EEJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Enable HTML Email check box Press the Aj key gt Save Or SAN View saved messages 1 On the Home screen click the Messages icon 2 Press the EJ key gt View Saved Messages Organizing your email inbox Save a message Saved messages aren t deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time On the Home screen click the Messages icon e To save an email or PIN message highlight an email or PIN message Press the e key
214. essages icon e To delete a message highlight the message Press the Ea key gt Delete e To delete a saved message press the key gt View Saved Messages Highlight the message Press the Ea key gt Delete If necessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Ea key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Set how long your smartphone stores messages 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the BEJ key gt Save Related information Some messages no longer appear on my smartphone 82 Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application 1 On the Home screen click the Messages icon 2 Press the J key gt Options 89 User Gu
215. et an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices receive an error message after rotate a picture Every time you rotate a picture your BlackBerry smartphone automatically tries to save the picture s new direction You might receive an error message if the picture is copyright protected over a certain file size or isn t in a JPG or PNG format If the picture isn t copyright protected and if you have a third party image editing application you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions 170 User Guide Media e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e In the video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos
216. evice gt Location Settings e To turn off location aiding in the Location Aiding section change the Setting field to Disabled e To turn off location aiding while roaming in the Location Aiding section change the Setting field to Disabled While Roaming e To turn off location data in the Location Data section change the Setting field to Disabled e To turn off location data while roaming in the Location Data section change the Setting field to Disabled While Roaming 3 Press the jj key gt Save Turn on GPS technology Depending on your BlackBerry smartphone model and wireless network this feature might not be supported Note The GPS options that appear on your smartphone might differ slightly from the options that appear in this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location On 4 Press the EEJ key gt Save To turn off GPS technology change the Location Services field to Location Off Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver 238 User Guide GPS technology On the Home screen or in a folder click the Options icon Click Device gt Location Settings Change the GPS Data Source field Press the SJ key gt Save PONS Prevent others fr
217. ew the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the jj key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Contact cards About contact cards A contact card sometimes called avCard or vcf file contains information for a specific contact You can send contact cards as attachments to email messages PIN messages text messages or BlackBerry Messenger messages Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the EJ key gt Continue Related information can t attach a file to a text message 94 Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list In a message highlight a contact card Press the B key gt View Attachment Press the BM key Click one of the following items e Add to Contacts pe a 104 User Guide Messages e Update Contact Troubleshooting Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped cont
218. ey gt Edit 4 Press the BHJ key gt Add Picture 30 User Guide Quick Help 5 Find highlight and click a picture 6 If necessary move the crop box to the portion of the picture that you want to use 7 Press the ij key gt Crop amp Save 8 Press the jj key gt Save Related information My contact pictures keep changing 213 Troubleshooting Top 10 Save time and maximize your efficiency with these quick tips can t make or receive calls Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e If you can t make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e If you have traveled to another country and you haven t changed your smart dialing options dial the full phone number including the country code and area code for your contact e If you re not receiving calls verify that call blocking and call forwarding are turned off e Your smartphone or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e If you have more than one phone number associated with your smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone n
219. ey again Place a call on hold If your BlackBerry smartphone is connected to a CDMA network you can t place a call on hold During a call press the S key gt Hold To resume a call press the J key gt Resume Dial using numbers or letters When you type a letter in a phone number your BlackBerry smartphone dials the number that s associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter press and hold the Alt key Press the letter key Switch applications during a call During a call press the BJ key gt Switch Application Note If you switch to a different application and you want to end the call press the key 44 User Guide Phone About using a headset You can purchase an optional headset to use with your BlackBerry smartphone If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute during a call Depending on your smartphone model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using the headset see the documentation that came with your headset Emergency calls About emergency calls and Emergency Callback Mode If you re outside of a wireless coverage area and the indicator appears at the top of the
220. eys as shortcuts to play pause and skip audio and video files 1 On the home screen click the Media icon 2 Press the HJ key gt Media Options 3 Select or clear the Allow Mute and Volume keys to control play pause and skip checkbox 4 Press the EJ key gt Save Related information can t use a shortcut 41 130 User Guide Media Copy move rename or delete a file 1 Do one of the following e On the Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the Ea key gt Explore Find and highlight a file 3 Press the Ry key e To copy a file click Copy Navigate to a location Click Paste e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete N View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EJ key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the EE
221. f required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 5 490 165 5 504 773 5 506 865 5 511 073 5 228 054 5 535 239 5 267 261 5 544 196 5
222. f the Word Substitution feature changes a word that you don t want to change you can undo the change Turn off word substitution On the home screen or in a folder click the Options icon Click Typing and Language gt Typing For a keyboard click Advanced Style Options Clear the Spelling checkbox Press the Aj key gt Save ap ONS Create a word substitution entry On the home screen or in a folder click the Options icon Click Typing and Language gt Word Substitution Press the SJ key gt New In the Replace field type the text to replace In the With field do one of the following e Type replacement text e To insert a macro for example the current date or time press the s key gt Insert Macro 6 Do one of the following e To capitalize the entry exactly as you typed it change the Using field to Specified Case e To capitalize the entry according to the context change the Using field to SmartCase 7 Inthe Language field change the language 8 Press the Rj key gt Save CP GIN gt Change or delete a word substitution entry 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language gt Word Substitution 3 Highlight a word substitution entry 4 Press the SJ key To change the word substitution entry click Edit Change the entry Press the SJ key gt Save e To delete the word substitution entry click Delete Spelling checker You can check spelling if yo
223. file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Check to see if there is updated BlackBerry Device Software that you can download over the network Update your BlackBerry Device Software from your Depending on your smartphone model this feature might not be supported On the Home screen or in a folder click the Options icon Click Device gt Software Updates On your computer visit www blackberry com update computer Set your BlackBerry Desktop Software to check for updates automatically Update your BlackBerry Desktop Software Click Check for Updates Connect your smartphone to your computer For instructions see the Help in BlackBerry Desktop Software Visit www blackberry com desktopsoftware Related information BlackBerry Device Software 252 Tips Doing things quickly For full instructions click the links under Related information at the bottom 24 User Guide Access popular options such as setting the alarm viewing notifications and turning on or turning off network connections See all the apps and folders on the home screen or minimize the panel and view the wallpaper Switch to another app Open an app with a convenience key Use pop up menus Switch to the Favorites Media Downloads and Frequen
224. g in the Messages application You can also set a separate icon to appear on the Home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the Home screen click the Messages icon 2 Press the EJ key gt Options gt Inbox Management e To hide messages from specific email accounts in the Email Accounts section clear the check box beside one or more email accounts e To hide text messages in the Other Message Types section clear the Text Messages check box 3 Press the EEJ key gt Save Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field e To change how many messages can fit on the screen change the Display Message Header On field 3 Press the EEJ key gt Save Use color to differentiate work messages from other messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message Categorization 3 In the Message Outline Colors section do any of the following e To set an outline color for email that is sent to your BlackB
225. ge the font fields 3 Press the J key gt Save Save a file from your organization s network to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you save a file from your organization s network to your BlackBerry smartphone the file is saved in its original format 1 On the Home screen or in a folder click the Files icon 2 Find and highlight a file 3 Press the EJ key gt Copy 4 Select a location to store the file 5 Click a folder 6 Press the SJ key gt Paste 123 User Guide Files and attachments Related information Send a file 103 Managing files and attachments View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EJ key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Copy move rename or delete a file 1 Do one of the following e On the Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the key gt Explore Find and highlight a file 3 Press the ij key e To copy a file click Copy Navigate to a location Click Paste e To move a file click Cut Navigate to a location Click Past
226. ges icon 2 Press the jj key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the SEJ key gt Save Hide the new or unread message indicator 1 On the Home screen click the Messages icon 2 Press the jj key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator checkbox e To hide the unread message indicator change the Display Message Count field to None 3 Press the EEJ key gt Save Turn off the prompt that appears when you mark messages as read 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Read checkbox 4 Press the jj key gt Save Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator you can add a Google Mail account also known as a Gmail account to your BlackBerry smartphone Similar to the Google Mail web application that you can use on your computer related messages are grouped into a single conversation To help organize your message inbox you can create and apply your own custom labels report spam archive messages and add stars to important email messages For more information about Google Mail visit www googlemail com Add or remove a Google Mail star You can mark an important Google Mail message or conversation with a star 1 On
227. ght not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices The flash or video light dims or turns off If the camera has a flash or the video light is turned on and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash or video light might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen Depending on your BlackBerry smartphone model you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old d
228. ghted menu item e Press and hold to switch applications quickly Escape e Return to the previous screen e Close the menu Ge E Send e Make a call e Answer a call 3 End Power e End a call e Return to the home screen e Press and hold to turn on or turn off your BlackBerry smartphone Keys on the top of your smartphone o Lock Lock or unlock the screen and keyboard User Guide Keys on the right side of your smartphone H Volume Mute Right convenience key Keyboard Shift Alt Symbol al J Backspace Delete Enter e Speakerphone Flashing LED Quick Help e Press the middle key to mute a call or mute the volume e Press the top and bottom keys to change the volume e Press and hold the top or bottom key to play the next or previous media file e Before you take a picture or record a video press the top or bottom key to zoom in or out e f supported press to open the camera To take a picture press the convenience key again e You can also customize this key Capitalize letters Type the alternate character on a key Open the symbol list Delete the previous character or a selected item Select an item Turn on or turn off the speakerphone during a call The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses Flashing LED color Green Blue Red Description You re in a wireless coverage area You can turn on or turn
229. h your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Do one of the following e f you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e f you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 Transfer your media files from your computer to your smartphone using the BlackBerry Deskto
230. hat you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the SJ key gt Send 175 User Guide Media 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC MAV e AMR NB 3GP e QCELP 3G2 e EVRC AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows WMA e VC 1 Media Audio 9 Professional e Windows Media Audio 10
231. he EEJ key gt Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone 146 User Guide Media If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you tra
232. he indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device About emergency calls and Emergency Callback Mode 45 260 User Guide Manage Connections Troubleshooting Mobile network I can t connect to the mobile network Try the following actions e f your BlackBerry smartphone uses a SIM card verify that your SIM card is inserted in your smartphone correctly e f your smartphone normally connects to a CDMA network and your smartphone supports international roaming verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly e Verify that you tu
233. he Email me when new versions are available checkbox Click Install update Related information About updating the BlackBerry Device Software 252 251 User Guide BlackBerry Device Software BLACKBERRY DEVICE SOFTWARE How to BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e To access new applications and features e To resolve a technical issue e Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of smartphone data and the number of applications on your BlackBerry smartphone You cannot use your smartphone or make emergency calls when the update is in progress Do not remove the battery while the update is in progress Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home screen of your smartphone You can also check for updates manually through the smartphone options The available update might be a complete software update or a partial software update only If the available update is a complete software update your smartphone data is backed up on your smartphone and restored during the installation process Your wireless service provider or administrator might not allow you to
234. he Options icon Click Device gt Storage Press the EJ key gt Format Complete the instructions on the screen PON About compression Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data When compression is turned on your smartphone can compress your data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on your smartphone compresses smartphone data before encrypting it About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates your smartphone password or both If you encrypt the files using an encryption key that your smartphone generates you can only access the files on your media card when the media card is inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must set a password for your smartphone Depending on the amount of storage space available you might not be
235. he battery and the smartphone 283 User Guide Storage space and media cards STORAGE SPACE AND MEDIA CARDS How to Storage space and media cards About media cards Depending on your BlackBerry smartphone model you can insert a microSD media card into your smartphone to take videos and increase the storage space that s available on your smartphone for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your smartphone see the printed documentation that came with your smartphone Supported media cards Your BlackBerry smartphone supports media card sizes up to 32 GB Only microSD media cards are supported Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the EEJ key gt Save Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets you might not be able to perform this t
236. he browser press the Ea key gt Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media checkbox Related information Receive a prompt before you close the browser or stream media from the Internet 190 cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file Related information Play a media file on a webpage 186 No browser is available on my smartphone Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network Related information Visit a webpage or search the Internet 184 195 User Guide Calendar CALENDAR How to Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in t
237. he digital signature Qx Your smartphone can t verify the digital signature Da Your smartphone requires more data to verify the digital f signature E Your smartphone trusts the certificate chain x The sender s email address doesn t match the email address of the certificate subject or the sender s certificate is revoked isn t trusted can t be verified or isn t on your smartphone V The certificate is weak the certificate status isn t current or your smartphone requires more data to verify the trust status of the certificate D The sender s certificate is expired 109 User Guide Messages Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description aa The message is strongly encrypted a The message is weakly encrypted Check the status of a certificate or certificate chain If a certificate is included in a received message or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chain 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain S MIME protected message options Change your signing or encryption certificate Your BlackBerry smartphone uses your encrypt
238. he email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless netwo
239. he encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e lf you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e lf you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 153 User Guide Media Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the fil
240. he menu there are no apps hidden from view On the home screen start typing the app name On the home screen or in a folder click the Options icon Click Device gt Application Management If the app is listed it is installed on your BlackBerry smartphone Tips Freeing space for your music pictures videos and files You can store files in the built in media storage on your BlackBerry smartphone or on a media card Check how much storage is used by media files and documents Delete unneeded files Reduce the size of pictures you take and videos you record Store files on a media card instead of your smartphone 38 On the home screen click the Media icon Press the EJ key gt Memory Use On the home screen or in a folder click the Files icon Find and highlight a file Press the jj key gt Delete On the home screen click the Camera icon or the Media icon gt Video Camera icon Press the Jj key gt Options Change the Image Size or Video Format field On the home screen click the Camera icon or the Media icon gt Video Camera icon Press the Jj key gt Options In the Storage section change the Store Pictures or Store Videos field User Guide Tips and shortcuts Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartph
241. he next media file click the P icon To move to the previous media file or the beginning of the media file that is currently playing click the lt lt icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Poh Keep backlighting on when you play a video By default backlighting is designed to turn off after a period of time to conserve battery power You can change your media options so that backlighting stays on when you play a video 1 Onthe home screen click the Media icon 2 Press the EEJ key gt Media Options 143 User Guide Media 3 Clear the Turn Off Auto Backlighting checkbox 4 Press the jj key gt Save To keep backlighting off while you play a video select the Turn Off Auto Backlighting checkbox Change the thumbnail picture for a video You can pause a video at any time and use the picture that appears on the paused screen as the video s thumbnail picture 1 On the home screen click the Media icon gt Videos icon 2 Play a video 3 If the media controls don t appear at the bottom of the screen click the trackpad 4 When the video shows the picture that you want to use as the thumbnail picture click the icon 5 Press the key gt Set Video Thumbnail Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that
242. he screen after you take it until you press the key change the Picture Review field to Hold e To prevent the picture from staying on the screen after you take it change the Picture Review field to Off 3 Press the i key gt Save Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number You can see the number of remaining pictures in the Storage section of the Options screen On the Home screen click the Camera icon Press the SJ key gt Options Change the Warn when pictures remaining drops to field Press the SJ key gt Save PONS Change the location for storing pictures that you take 1 On the Home screen click the Camera icon 2 Press the EJ key gt Options 159 User Guide Media 3 Change the Store Pictures field 4 Press the BJ key gt Save Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the EEJ key gt Save About transferring and synchronizing media files You can connect your BlackBe
243. his feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Press the EJ key gt Purge Deleted Items 335 User Guide Synchronization Troubleshooting Synchronization Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Organizer data isn t synchronizing over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad e f you use the BlackBerry Internet Service you must synchronize calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Contact list field data isn t appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with
244. hones A software update for the BlackBerry Device Software is being downloaded A software update for the BlackBerry Device Software is paused Phone Calls Only profile 11 User Guide G Loud profile Medium profile Vibrate Only profile Games folder Some applications might appear in this folder including applications that you download Word Mole Home screen icons Quick Help Custom profile Silent profile All Alerts Off profile BrickBreaker These icons are status indicators that appear at the top of the home screen Depending on your wireless service provider some of these icons might not appear HUEN D Fie gt 12 New item To clear this icon open each item that has this indicator Sending data Receiving data New BBM item To clear this icon open each chat that has this icon Roaming Alarm is set Calendar reminder count Wi Fi technology is turned on HBE zopp Update is available in the BlackBerry App World storefront New item in the Social Feeds application System is busy New BBM Groups item Unread message count Missed call count Bluetooth technology is turned on NFC technology is turned on User Guide Quick Help Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your wireless service provider some of these icons might not appear Unread message Oz New BBM item To clear this in
245. ht an application icon 2 Press the BJ key e To move the application icon to a different location on the Home screen click Move Click the new location e To move the application icon into an application folder click Move To Folder Click an application folder e To move the application icon out of an application folder click Move To Folder Click Home or an application folder Change where apps that you download appear To find your downloaded apps more easily you can set them to appear in a certain folder including folders you create 1 On the home screen press the Jj key gt Options 2 Change the Downloads Folder field 235 User Guide Screen display 3 Press the EJ key gt Save Add rename or delete a folder on the home screen On the home screen do one of the following e To add a folder press the Ea key gt Add Folder Type a name for the folder Click Add e To rename a folder highlight a folder Press the Ea key gt Edit Folder Type a name for the folder Click Save e To delete a folder highlight a folder Press the jj key gt Delete Add a message that appears when your smartphone is locked 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message on Lock Screen 3 Type the text that you want to appear on the screen when your smartphone is locked 4 Press the EEJ key gt Save Turn on flashing LED notification for wireless coverage 1 On the home screen or
246. icate Download a certificate from a certification authority If your administrator has provided you with a certification authority profile you can enroll with the profile to download a certificate to your BlackBerry smartphone If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the home screen click the le icon If you don t have the le icon on the home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Enrollment 2 Click Enroll or Re enroll 3 If necessary type the credentials that your administrator gave you Related information can t download a certificate 330 Import a certificate or PGP key that is saved on your smartphone 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and click a certificate or PGP key 3 Select the certificate or PGP key 4 Press the EJ key gt Import Certificate or Import PGP Key e To view the certificate or PGP key highlight the certificate or PGP key Press the key gt View Certificate or View PGP Key e To trust the certificate or PGP key highlight the certificate or PGP key Press the Ea key gt Trust Certificate or Trust PGP Key Import certificates or PGP keys from a media card 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP keys 3 Press the J
247. ication running in the background and switch to another application 247 Create a BlackBerry ID When you create a BlackBerry ID you can use any email address for your BlackBerry ID you do not have to use an email address that you have added to your BlackBerry smartphone 1 Do one of the following e From a computer visit www blackberry com blackberryid Click Register for a BlackBerry ID e f you are prompted on your smartphone click Create New 2 Complete the instructions on the screen Change your BlackBerry ID information You can change your user name display name security question and answer and password 1 On the Home screen or in a folder click the Options icon 2 Click Device gt BlackBerry ID 3 Change the fields 4 Press the EJ key gt Save You can also change your BlackBerry ID information from a computer by going to www blackberry com blackberryid 246 User Guide Applications Keep an application running in the background and switch to another application e To switch to another application press and hold the key until the application switcher appears Click an application icon If the application icon that you want doesn t appear click the Home icon and navigate to the application icon that you are looking for e To return to the Home screen if you are not on a call press the key e To return to the Home screen if you are on call press and hold the s key until the application swit
248. ications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network 267 User Guide Permission Internet Wi Fi if supported Near Field Communication Manage Connections Description Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or WAP gateway Set whether third party applications can use Wi Fi connections Set whether third party applications can use NFC connections About using Wi Fi with VPN and software tokens If you have a Wi Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network you might be able to log in to the VPN and access your organization s network using a Wi Fi network If you have a Wi Fi enabled smartphone you might also need a software token to connect to your organization s network using a Wi Fi network Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service pro
249. ications folder click the Password Keeper icon 2 Press the BJ key gt Options e To hide passwords in the Password Keeper clear the Show Password checkbox e To show passwords in the Password Keeper again select the Show Password checkbox 3 Press the EEJ key gt Save Generate a random password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Rj key gt New 3 Press the EJ key gt Random Password 4 Press the EJ key gt Save Set criteria for randomly generated passwords 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the EEJ key gt Options 3 Set the random password fields 300 User Guide Security 4 Press the BEJ key gt Save Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on your smartphone uses a private key to encrypt data as it is stored on your smartphone including data that your smartphone receives when it s locked Your smartphone decrypts data as you access it You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the caller name doesn t appear on the screen If you use a smart card certificate for authentication depending on the smart card you might also be able to use one of your smart card certificates to provide two factor encrypt
250. ice plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices The flash or video light dims or turns off If the camera has a flash or the video light is turned on and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash or video light might turn off can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large vid
251. icons fonts and your home screen background might change when you switch themes No application opens when I press a Convenience key Try the following e If you haven t done so assign an application to the key e Verify that you didn t delete the application that you assigned to the key The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the trackpad or press a key Related information Set options for backlighting 234 237 User Guide GPS technology GPS TECHNOLOGY Depending on your wireless service provider this feature might not be supported How to GPS technology Depending on your wireless service provider this feature might not be supported Turn off location aiding or location data Location aiding and location data if available for your BlackBerry smartphone improve the performance of GPS technology but because these features use the wireless network your data service charges might be increased To avoid these charges you can turn off location aiding or location data but it might take longer for your smartphone to get your GPS location For more information about data service charges contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click D
252. icrophone You can customize Capitalize letters do not cover this key Type Symbols New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services as well as some enhancements to existing features BlackBerry ID A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services After you create your BlackBerry ID you can log in to any BlackBerry product that supports BlackBerry ID For example with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones For more information see About the BlackBerry ID 6 Voice enabled search Looking for something You can now use your voice to search for help contacts documents pictures videos and more on your BlackBerry smartphone and on the Internet For more information see Search for an item using voice enabled search 290 Home screen customization User Guide Quick Help Customize the home screen even more by hiding panels you don t use regularly and hiding icons in specific panels or all panels For more information see Show or hide a home screen panel 15 and Show hide or find an application icon 16 Touch free call answering You don t need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset Now you can set your smartphone to answer calls automatical
253. ide Messages 3 Select the Leave Messages On SIM Card checkbox 4 Press the jj key gt Save To stop storing text messages on your SIM card clear the Leave Messages On SIM Card checkbox If you clear this checkbox your text messages are deleted from your SIM card Delete the history from a text message Do one of the following e To delete an individual message from the history highlight the message Press the Ea key gt Delete Message e To delete all the messages from the history and keep the chat open when you are replying to a message press the SJ key gt Clear Conversation e To delete all the messages from the history and close the chat in your list of text messages highlight a message Press the SJ key gt Delete Save a media file from a text message 1 In atext message open an attachment 2 Press the BJ key 3 Click Save lt media type gt 4 Click Save Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list In a message highlight a contact card Press the B key gt View Attachment 1 2 3 Press the Ri key 4 Click one of the following items e Add to Contacts e Update Contact Options for text messages Stop receiving text messages when roaming 1 On the Home screen click the Text Messages icon 2 Press the EEJ key gt Options 3 Inthe MMS section set the Multimedia Reception
254. ificate server from a message 1 In a message highlight the wA indicator at the end of the message 2 Press the SJ key gt Import Server View the PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the J key gt View Sender s PGP Key or View Encryption PGP Key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description a The message is strongly encrypted a The message is weakly encrypted Digital signature indicators for PGP protected messages Indicator Description Qy Your BlackBerry smartphone verified the digital signature Qx Your smartphone can t verify the digital signature Qo Your smartphone requires more data to verify the digital f signature R Your smartphone trusts the sender s PGP key x The sender s email address doesn t match the email address in the key or the sender s PGP key is revoked isn t trusted can t be verified or isn t on your smartphone 116 User Guide Messages Indicator Description y The key status isn t current or your smartphone requires more data to verify the trust status of the key D The sender s PGP key is expired PGP protected message options Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the
255. ight a contact Press the Ea key gt Delete Search for a contact You can search for contacts in your contact list or if your email account uses a BlackBerry Enterprise Server you might also be able to search for contacts in your organization s contact list 1 On the home screen click the Contacts icon e To search for a contact in your contact list type all or part of a contact s name e To search for a contact in your organization s contact list click Remote Lookup Type all or part of a contact s name Click OK 2 Highlight a contact 3 Press the SHJ key e To view information for a contact click View e To add a contact from your organization s contact list to your contact list click Add to Contacts e To add all of the contacts from your organization s contact list to your contact list click Add All to Contacts e To view the next 20 matches in your organization s contact list click Get More Results e To narrow search results when a contact s name has multiple matches highlight a contact s name Click Resolve e To delete the search results after you have searched your organization s contact list click Delete Lookup e To start a new search when you are searching your organization s contact list click Lookup Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight
256. ight not be able to trust some types of certificates 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the BJ key gt Trust or Distrust If you are trusting a certificate do one of the following e To trust the highlighted certificate click Selected Certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain a PON Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update the revocation status on the certificate authority or CRL servers On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the S key gt Revoke gt Yes Change the Reason field Click OK Or POON To cancel a certificate hold highlight the certificate Press the jj key gt Cancel Hold 309 User Guide Security Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for
257. iles from your computer to your smartphone using the BlackBerry Desktop Software 132 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 139 User Guide Media Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wire
258. in an app that uses BlackBerry ID or by visiting www blackberry com blackberryid Some services and apps that support BlackBerry ID require you to re enter your login information after a certain amount of time has passed if you are not actively using the app You might also be required to re enter your BlackBerry ID login information if you change any of your BlackBerry ID information if you delete all the data on your smartphone or if you update your BlackBerry Device Software on your smartphone Related information Create a BlackBerry ID 246 Change your BlackBerry ID information 246 User Guide Quick Help Visit the Setup application The Setup application helps you learn about navigation and typing change options to personalize your BlackBerry smartphone and set up network connections such as Bluetooth connections You can also set up email addresses and social networking accounts The Setup application should appear automatically the first time that you turn on your smartphone 1 If the Setup application does not appear automatically on the Home screen or in a folder click the Setup icon 2 Click a section to change options or to complete a short series of prompts that help you set the options Important keys Keys on the front of your BlackBerry smartphone E Trackpad e Slide your finger to move around the screen e Press click to select an item e Press and hold to open a pop up menu Menu e Open a menu e Select a highli
259. information about your Bluetooth enabled car kit s software version see the documentation that came with your car kit e Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction The location of your BlackBerry smartphone s Bluetooth antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection I can t share contacts with a paired Bluetooth enabled device Try the following e Verify that Bluetooth technology is turned on e Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled e Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related information Turn on or turn off Bluetooth technology 271 Pair with a Bluetooth enabled device 271 Share contacts with a paired Bluetooth enabled car kit 273 279 User Guide Smart accessories SMART ACCESSORIES About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock charger or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application For example you might b
260. ing application icons Application icons can appear on the Home screen or in folders on the Home screen If you cannot see all your application icons they might be hidden You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu You can reorder application icons to change which icons appear first on the Home screen You can also create and delete folders change the folder icon style for folders that you create and move application icons into folders and out of folders You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu Show hide or find an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e To see all your application icons on the navigation bar click All e To hide an application icon highlight the icon Press the Ea key gt Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only e To show all hidden application icons press the jj key gt Show All Icons e To stop hiding an application icon highlight the icon Press the Ea key gt Hide Icon A check mark should not appear beside the Hide Icon field Related information My display changed 237 Move an application icon 1 On the Home screen or in an application folder highlig
261. ing appointments 204 198 User Guide Calendar Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times Scheduling alarms in the calendar does not change your regular alarm in the Clock application Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application changes to the alarm tone settings will affect the alarms in both applications On the Home screen click the Calendar icon Press the GM key gt New Alarm Type the alarm information If you want the alarm to recur change the Recurrence field Press the J key gt Save C1 Go Ne Switch calendars If your BlackBerry smartphone is associated with multiple email accounts you might have multiple calendars on your smartphone If you have multiple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the key gt Select Calendar 3 Click a calendar Meetings Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon 2 Press the EJ key gt New Appointment 3 Type the meeting or appointment information e To invite a participant to a meeting press the Ea key gt
262. ing messages instead However if message classifications are turned on the default signing and encryption option might not be able to be used depending on the security requirements of a message s classification For example if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option 1 On the home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field e To try to use the default signing and encryption option for outgoing messages set the Outgoing Message Encoding Suggestion field to Use Default Encoding e To use the signing and encryption option based on the message history set the Outgoing Message Encoding Suggestion field to Use Message History 4 Press the EJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 113 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign
263. ing on your organization enrollment with the PGP Universal Server might be required and might also occur automatically PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone Your smartphone supports RSA DSA and Diffie Hellman keys 311 User Guide Security PGP key basics Download a PGP key from an LDAP enabled server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP enabled server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Press the J key gt Fetch PGP Keys Specify the search criteria Press the J key gt Search Click a PGP key 7 Click Add PGP Key to Key Store O01 NS Related information can t download a PGP key from an LDAP enabled server 330 Download a personal PGP key from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Press the SJ key gt Download Keys Download an updated PGP key from an LDAP enabled server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the EJ key gt Fetch Updated PGP Key Import a certificate or PGP key that is saved on your smartphone 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and click a certificate or PGP key 3 Select the certificate or
264. ing tone and alert information for calls and messages Press the J key gt Save ALOY OT G0 To delete a contact alert highlight the contact alert that you want to delete Press the s key gt Delete Silence your smartphone 1 On the home screen click your Sound and Alert Profiles icon 2 Do one of the following e To receive flashing LED alerts only click the wg icon e To receive vibrate alerts only click the ng icon e To turn off all alerts including contact alerts click the qx icon When a ring tone reminder or alert sounds if available press the Mute key on the right side of your BlackBerry smartphone Related information Silence the alarm 215 Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses 180 User Guide Ring tones sounds and alerts Flashing LED color Description Green You re in a wireless coverage area You can turn on or turn off this notification Blue Your smartphone is connected to a Bluetooth enabled device You can turn on or turn off this notification Red A new message has arrived and your selected profile is set to notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card Amber The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low
265. inistrator Related information Turn on or turn off a network connection 256 Connect to a Wi Fi network manually 264 Turn on or turn off a network connection 256 Connect to a Wi Fi network 263 270 User Guide Bluetooth technology BLUETOOTH TECHNOLOGY How to Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device such as a hands free car kit or a wireless headset Before you can connect your BlackBerry smartphone to a Bluetooth enabled device you must first turn on Bluetooth technology on both devices and then pair the devices Pairing establishes a relationship between the devices and usually needs to be done only once After you pair the devices you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone a typical range is approximately 10 meters For best results keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device For example if your BlackBerry smartphone is on the right side of your body wear a Bluetooth enabled headset in your right ear When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth te
266. ion In order to access the encrypted content you must provide your smartphone password and also connect your smartphone to your smart card reader When you lock your smartphone an open lock indicator appears at the top of the screen to indicate that your smartphone is in the process of securing your data which includes deleting a copy of the private key from the temporary smartphone memory A lock indicator appears at the top of the screen when your smartphone has deleted the key About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates your smartphone password or both If you encrypt the files using an encryption key that your smartphone generates you can only access the files on your media card when the media card is inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must set a password for your smartphone Depending on the amount of storage space available you might not be able to encrypt files on your smartphone or on your media card You can se
267. ion certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 In the Signing section or the Encryption section change the Certificate field 4 Press the BJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 113 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME e To download attachments in encrypted messages automatically change the Encrypted Attachment Support field to Automatic e To download attachments in encrypted messages manually change the Encrypted Attachment Support field to Manual e To prevent your BlackBerry smartphone from downloading attachments in encrypted messages change the Encrypted Attachment Support field to None 110 User Guide Messages 3 Press the BEJ key gt Save Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven t previously sent a message to or received a message from Otherwise your smartphone uses the message history to suggest a signing and encryption option You can set your smartpho
268. issue My smartphone prompts me to make an emergency call when I type a password If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number your smartphone might prompt you to make an emergency call when you type your smartphone password To dismiss the prompt to make an emergency call continue typing your smartphone password Related information Change the smartphone password 298 I can t unlock my smartphone using my smart card Try the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e If you use a certificate to authenticate your smart card verify that the certificate isn t revoked or expired 329 User Guide Security I can t download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP enabled server or DSML enabled server try switching to the default connection type I can t download a PGP key from an LDAP enabled server Try the following actions e Verify that your organization permits you to download PGP keys from an LDAP enabled server For more information contact your administrator If you changed the connection type that your BlackBerry sma
269. ization for more information about restoring the app contact your wireless service provider or the third party organization 248 User Guide Applications Error messages BlackBerry Device Software App or JVM might appear before an error message For example JVM Error 101 or App Error 200 Error message and cause Error 101 Application error Error 102 Java file error Error 106 Graphics system error Error 205 Security service error Error 502 Process terminated error Error 503 Data corruption issue Error 504 Data corruption issue Error 505 BlackBerry Device Software update error Error 507 Application file error Error 508 Invalid object found Error 512 System error Error 523 BlackBerry Device Software error Error 525 System error Error 526 Critical object missing Error 527 Critical object missing Error 529 File system corruption Error 532 Application error Error 543 Incompatible file system Error 552 Insufficient storage space available during startup Error 561 Application error Error 602 Application error Possible solution Try the following actions Reset your BlackBerry smartphone If the error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data 249 User Guide Error message and cause Error 603 Application error Error 200 BlackBerry Device Software error Error 545 Incom
270. k the Text Messages icon 2 Press the J key gt Options 3 In the General Text Messaging Options section change the Conversation Style field 4 Press the BEJ key gt Save 93 User Guide Messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the P which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the EJ key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the EEJ key gt Save Troubleshooting Text messages can t send text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area your smartphone should send the messages when you return to a wireless coverage area Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area your smartphone should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related information Turn on or turn off a network connection 256 I m not receiving text messages Depending on your wireless service plan this fea
271. key gt Import Media Card Certs or Import Media Card PGP Keys 4 Select the certificates or PGP keys you want to import 305 User Guide Security 5 Press the EJ key gt Import Certificates or Import PGP keys To view a certificate or PGP key highlight the certificate or PGP key Press the jj key gt View Certificate or View PGP Key Install a root certificate on your smartphone You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer For more information see the Help in the BlackBerry Desktop Software or contact your administrator View properties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Click a certificate Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry smartphone or not trusted the certificate isn t explicitly trusted
272. key gt Media Options 3 Select the Display Closed Captions checkbox 4 If necessary change the Appearance field Position field and Font Scale field 5 Press the SJ key gt Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the jj key gt Save Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the key gt Save Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Change the Event Sounds field 338 User Guide Accessibility options 4 Press the BEJ key gt Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatically after 5 seco
273. key gt Save uP oO NS Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone 1 On the Home screen click the Messages icon 2 Press the ij key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the Delete On field to Mailbox amp Handheld 5 Press the SJ key gt Save It takes a short period of time for email to be deleted over the wireless network 68 User Guide Messages Related information Delete a message 71 Empty the deleted items folder on your computer from your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the J key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Press the BJ key gt Purge Deleted Items About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on yo
274. lackBerry smartphone is connected to the wireless network e Verify that your wireless service plan includes phone or voice services 57 User Guide Phone e If you can t make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e If you have traveled to another country and you haven t changed your smart dialing options dial the full phone number including the country code and area code for your contact e If you re not receiving calls verify that call blocking and call forwarding are turned off e Your smartphone or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e If you have more than one phone number associated with your smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number e If you re using your BlackBerry MVS Client phone number verify that support for the BlackBerry MVS Client is turned on e f you re using your BlackBerry MVS Client phone number verify that your smartphone is registered with the BlackBerry Mobile Voice System From the home screen press the key Press the Ea key Click Options Click BlackBerry MVS Client Press the Ea key Click Register Now If the Register Now menu item doesn t appear or if the registration fails contact your admi
275. lackberry com desktop and select the appropriate option for your computer e Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software 233 User Guide Screen display SCREEN DISPLAY How to Screen display Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the SJ key gt Set As Wallpaper Related information My display changed 237 Set options for backlighting 1 On the home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Do any of the following e To change the brightness of the backlight for the screen change the Backlight Brightness field e To change the length of time that the backlight stays on when you re not touching your BlackBerry smartphone change the Backlight Timeout field e To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight checkbox 4 Press the i key gt Save Related information The screen turns off 33 Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the EJ key gt Save 234 User Guide Screen display Organizing applications on the Home screen About organiz
276. lder click the Options icon 2 Click Typing and Input gt Language 3 Change the Global Name Display field 4 Press the EJ key gt Save View the number of contacts stored on your smartphone 1 On the Home screen click the Contacts icon 2 Press the J key gt Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list 212 User Guide Contacts Sort contacts or tasks 1 On the Home screen or in the Applications folder click the Contacts icon or Tasks icon 2 Press the jj key gt Options 3 If necessary click General Options 4 Change the Sort By field 5 Press the Rj key gt Save Troubleshooting Contacts Contact list field data isn t appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 206 My contact pictures keep changing The contact pictures in applications for example in the contacts application might change if you set more than one application on your BlackBerry smartphone to replace contact pictures Depending on how of
277. les Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In
278. less service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the Rj key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC May e AMR NB 3GP e QCELP 3G2 e EVRC 140 User Guide Media File extensions Video file formats Audio file formats AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows WMA e VC 1 Media Audio 9 Professional e Windows Media Audio 10 and Windows WMV Media
279. less you turn off browser push Your smartphone supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 193 User Guide Browser Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Process SMSC Set whether your smartphone accepts push messages that are SMS based SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your smartphone accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Turn off browser push 1 On the home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Browser Push 3 Clear the Enable Push checkbox 4 Press the EJ key gt Save RSS feeds For more information about usi
280. lick Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the SJ key gt Swap or Flash 43 User Guide Phone Change your ring tone notifiers reminders or alerts In any sound profile you can change your ring tone or notifier tone to an audio file that s stored in your BlackBerry smartphone s built in media storage or media card You can also change the options for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone or ring volume click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the BEJ key gt Save Related information can t change the number of times that my smartphone rings 59 Mute a call During a call press the Mute key on the right side of your smartphone To turn off mute press the Mute k
281. ll appear in the Messages application 1 On the Home screen click the Messages icon 2 Press the EJ key gt Options 3 Select the Leave Messages On SIM Card checkbox 4 Press the BEJ key gt Save To stop storing text messages on your SIM card clear the Leave Messages On SIM Card checkbox If you clear this checkbox your text messages are deleted from your SIM card 295 User Guide SIM card Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight a phone number Press the J key gt Edit SIM Phone Number Type a display name for the phone number Press the key on the keyboard oof ON About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone If you lock your SIM card with a PIN code other people cannot use their SIM card in your smartphone Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To get your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN code incorrectly three times your SIM card does not function 1 On the Home screen or in a folder click the Options icon Click Device gt Advanced S
282. logy Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your smartphone connects to see the Safety and Product Information booklet for your smartphone Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on a network connection select the checkbox beside a connection type e To turn off a network connection clear the checkbox beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related information can t connect to a Wi Fi network 269 can t con
283. ly switch to another Wi Fi network or set your smartphone to scan for available Wi Fi networks If your wireless service provider supports Wi Fi calling verify that your connection preference isn t set to Mobile Network Only If your email account uses a BlackBerry Enterprise Server your smartphone might prevent you from connecting to certain wireless access points For more information contact your administrator 269 User Guide Manage Connections e f you re using the Push Button Setup method verify that the access point is enabled with Wi Fi Protected Setup and that it has been set to send its profile Verify that another device isn t also attempting to connect at the same time and that not more than one access point within range is in this mode For more information see the information that came with your router e If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The certificate must be transferred to your smartphone before you can connect to the network For more information talk to your administrator e If you use EAP TLS to connect to a Wi Fi network verify that you added your authentication certificate to your smartphone The certificate must be transferred to your smartphone before you can connect to the network For more information talk to your adm
284. ly after 5 seconds For more information see Change how you answer calls with a headset 55 Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology For more information see Send a file 103 Conveniently send and receive a contact card also known as a vCard using Bluetooth technology and save the received contact card into your smartphone s contact list For more information see Send and receive a contact card using Bluetooth technology 274 Picture enhancements When you rotate pictures in JPEG and PNG formats the pictures are saved automatically in the rotated view Sort pictures from either newest to oldest or oldest to newest to see a slide show in the order that pictures were taken You can now view pictures in a slide show using transitions such a sliding zooming and panning For more information see Change your slide show options 165 About the BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID With BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones When you set up your BlackBerry smartphone you might be required to create a BlackBerry ID You can also create a BlackBerry ID from with
285. mart card S The certificate chain is trusted and valid and the revocation status of the certificate chain is good P The revocation status of the certificate chain is unknown or a public key for a certificate i in the certificate chain is weak X The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or can t be verified Status indicators for certificate authority profiles Indicator Description A valid certificate is associated with the certificate authority profile ED A new certificate is being retrieved because the current certificate is scheduled to expire soon 308 User Guide Security Indicator Description The enrollment request is pending approval from the certificate authority Enrollment with the certificate authority profile is pending because an action from the user is required to continue or because enrollment is scheduled to occur later amp Enrollment with the certificate authority profile is required and will occur automatically Check the revocation status of a certificate or certificate chain 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Highlight a certificate 4 Press the EJ key gt Fetch Status or Fetch Chain Status Change the trust status of a certificate Depending on the types of certificates that your administrator allows you m
286. me shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 130 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 131 Podcasts How to Podcasts Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To play a media file click the gt icon To pause a media file click the icon To stop a media file click the J icon To move to the next media file click the P icon To move to the previous media file or the beginning of the media file that is currently playing click the lt lt icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Poh Adjust the volume e To increase
287. media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 167 User Guide Media 2 Do one of the following e If you want to transfer most types of files in the dialog box that appears on your smartphone select the USB
288. memory drive 20 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the i key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 94 168 User Guide Media Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model an
289. mergency calls and Emergency Callback Mode 45 Troubleshooting Wi Fi technology can t connect to a Wi Fi network Depending on your BlackBerry smartphone model the Wi Fi feature might not be supported Try the following actions Verify that you turned on the connection to the Wi Fi network Verify that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If you re connecting to an enterprise Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot Verify that the time on your smartphone is synchronized with the network time If the times are different it could prevent your smartphone from connecting for example if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date If the Wi Fi network doesn t appear in the Set Up Wi Fi application it might be hidden If you know the network name try connecting to the Wi Fi network manually In the Set Up Wi Fi application verify that the options for the Wi Fi network are correct To find out what options to use for a home network refer to the information that came with your router for an enterprise Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you switched Wi Fi networks manual
290. mes or numbers in voice commands 62 61 User Guide Voice commands Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command your smartphone presents you with a list of possible matches or a choice list You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically 1 On the home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Set the Choice Lists field to Always Off 4 Press the EJ key gt Save Troubleshooting Voice commands I can t make calls using a voice command Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e f you re using a Bluetooth enabled device such as a hands free car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone e Verify that your keyboard is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related information Bluetooth technology 271 Change the language for voice commands 61 My smartphone doesn t recognize names or numbers in voice commands Try the following actions e Say the first nam
291. messages How to PIN messages Composing and sending PIN messages Compose and send a PIN message 1 On the Home screen click the Messages icon 2 Press the EJ key gt Compose Other gt Compose PIN 3 Inthe To field do one of the following e Type a PIN Press the key on the keyboard e If you have a PIN saved for a contact that is in your contact list type the contact name Press the key on the keyboard 4 Type a message 5 Press the SJ key gt Send Related information Personal distribution lists 211 can t send messages 32 Resend a message You cannot change a text message before you resend it In a sent message press the EJ key e To change the message click Edit Change the message Press the Ea key gt Send 95 User Guide Messages e To change the recipients click Edit Highlight a contact Press the Ea key gt Change Address Click a new contact Press the SJ key gt Send e To resend the message without changing it click Resend Related information can t send messages 32 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the J key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the s key gt Ignore All e To add the word to the custom dictionary press
292. mission THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 351 User Guide Legal notice e Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributor
293. mize the settings for different environments 1 On the Home screen click the Media icon gt Video Camera icon Press the EEJ key gt Options Change the Scene Mode field Press the EJ key gt Save PON Change the video size and format The larger the video the more storage space the video requires 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the key gt Options 3 Change the Video Format field 4 Press the jj key gt Save Change the location for storing videos that you take 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the BEJ key gt Options 3 Change the Folder field 4 Press the BEJ key gt Save Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the J key gt Options 3 Select the Image Stabilization checkbox 4 Press the EJ key gt Save 152 User Guide Media Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon
294. mport Sender s certificate Add a certificate from an attachment 1 In a message click the certificate attachment at the end of the message 2 Click Retrieve Certificate 3 Click the certificate 4 Click Import Certificate Related information can t open an attachment in an encrypted message 113 Attachment indicators in S MIME protected messages Indicator Description Q The message includes a certificate attachment The message includes multiple certificate attachments Ry The message includes a certificate server attachment 108 User Guide Messages Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server you can t add connection information for a certificate server from a message 1 In a message highlight the wA indicator at the end of the message 2 Press the EJ key gt Import Server View the certificate used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the SJ key gt View Sender s Certificate or View Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the EJ key gt Encryption Details S MIME protected message status Digital signature indicators for S MIME protected messages Indicator Description Qy Your BlackBerry smartphone verified t
295. n change your options to show or hide the bar 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language gt Keyboard 3 Select or clear the Enable Virtual Keyboard Hide Bar checkbox 4 Press the jj key gt Save Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application that is assigned to a convenience key 1 On the home screen or in a folder click the Options icon 2 Click Device gt Convenience Key 3 Change the Convenience Key Opens field 4 Press the BEJ key gt Save Change the default currency symbol 1 On the home screen or in a folder click the Options icon Click Typing and Language gt Keyboard Change the Currency Key field Press the Aj key gt Save PON Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Keyboard 3 Change the Key Rate field 4 Press the jj key gt Save Turn on key tones 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 230 User Guide Keyboard 3 Select the Key Tone checkbox 4 Press the jj key gt Save Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity lev
296. n clear the checkbox beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related information can t connect to a Wi Fi network 269 can t connect to the mobile network 261 can t connect to a Wi Fi network 269 Turn on or turn off airplane mode You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on airplane mode click All Off e To turn off airplane mode click Restore Connections Related information Turn on or turn off a network connection 256 Turn on or turn off data service or set roaming options 257 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Roaming About roaming and international roaming In most cases your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider s coverage area Sometimes you might have to provide login information before you can access a wireless network When you roam a triangular roaming indicator appears at the top of the Hom
297. n Text Related information View email in plain text format 71 Some email folders appear dimmed If you can t forward email from an email folder the check box beside the folder appears dimmed Try the following actions e Wait for a few seconds The email folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Related information Synchronize email over the wireless network 68 Email filters aren t working correctly Try the following actions e Verify that your email filters are turned on e Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages Related information Email filters 65 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer your smartphone files the message 83 User Guide Messages Related information View filed messages 75 Hide messages from the Messages application 73 Hide filed email from the message inbox 75 can t use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current
298. n or in a folder click the Media icon or Files icon 2 Find and highlight a file 145 User Guide Media 3 Press the Rj key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the J key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the EJ key gt Save P O NS Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the ij key gt Media Options 3 Change the Close Media Player When Inactive field Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press t
299. n or in the Applications folder click the Voice Notes Recorder icon 171 User Guide Media 2 Click the record icon 3 Do any of the following e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon Note When you stop recording a voice note the voice note is automatically saved Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To play a media file click the icon To pause a media file click the icon To stop a media file click the J icon To move to the next media file click the P icon To move to the previous media file or the beginning of the media file that is currently playing click the lt lt icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again gaPpon gt Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smar
300. n s network 122 Open and save an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the Ea key 2 Click an attachment 3 Click Documents To Go or Basic Viewer 4 If you receive a notification that the file is large do one of the following e Click Continue to open the document e Click Cancel to return to the email message 5 Select a location 6 Click Save or Cancel Related information 102 User Guide Messages can t turn on cell broadcasting 94 Save a file or an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message in a calendar entry or on a webpage do one of the following e lf there is only one attachment in a message or calendar entry press the Ea key e If there are multiple attachments in a message or calendar entry highlight an attachment Press the Ea key e f a are downloading a file from a webpage press the key 2 Click Download Attachment or Download File 3 Click the folder that you want to save the file or attachment in 4
301. nbox click Add All e To delete the search results click Delete Search e To start a new search click Search by CAUTION If you delete a message from the message search results the message is also deleted from your message inbox or the email application on your computer View change or delete a saved search o mpa On the home screen click the Messages icon Press the S key gt Search by gt Advanced Press the BM key e To view a list of saved searches click Recall e To change a saved search click Recall Highlight a search Press the Ea key gt Edit Search Change the search criteria Press the Jj key gt Save e To delete a saved search click Recall Highlight a search Press the Ea key gt Delete Search Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 292 User Guide Search 1 In a message in a file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the key on the keyboard To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page Search for a contact You can search for contacts in your contact list or if your email account uses a BlackBerry Enterprise Server you might also be able to search for contacts in your organization s contact list 1 On the home screen click the Contacts ic
302. nd a password 4 Press the EEJ key gt Save Related information can t check my voice mail 58 Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail you must call your wireless service provider s voice mail system Each wireless service provider has a different voice mail system For more information contact your wireless service provider Related information can t change the number of times that my smartphone rings 59 Troubleshooting Phone Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices can t make or receive calls Try the following actions e Verify that your B
303. nds 1 From the home screen press the key 2 Press the EJ key gt Options gt In call Settings e To answer calls automatically after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only e To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the EJ key gt Save Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the J key gt Save pl Gr OV Go To delete a contact alert highlight the contact alert that you want to delete Press the Ea key gt Delete TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY s
304. ne to try to use the default signing and encryption option for your outgoing messages instead However if message classifications are turned on the default signing and encryption option might not be able to be used depending on the security requirements of a message s classification For example if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option 1 On the home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field e To try to use the default signing and encryption option for outgoing messages set the Outgoing Message Encoding Suggestion field to Use Default Encoding e To use the signing and encryption option based on the message history set the Outgoing Message Encoding Suggestion field to Use Message History 4 Press the EJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 113 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you comp
305. nect to the mobile network 261 can t connect to a Wi Fi network 269 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status 262 User Guide Manage Connections Connect to a Wi Fi network About connecting to a Wi Fi network With Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your smartphone uses the Wi Fi network instead of the mobile network to visit webpages send and receive email messages and so on When you connect to the Internet with a Wi Fi network you might avoid data charges that are associated with using your mobile network and in many cases the connection speed is faster Hotspots are available in many public places such as libraries airports hotels coffee shops and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not have an application on your smartphone you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connect to it using Wi Fi Protected Setup When you connect to a Wi Fi network your smartphone saves the
306. nect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files t
307. ned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronize your email over the wireless network On the Home screen click the Messages icon Press the EEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile checkbox Press the HJ key gt Save Ore amp Nes Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone 1 On the Home screen click the Messages icon 333 User Guide Synchronization Press the J key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the Delete On field to Mailbox amp Handheld Press the
308. network connection 256 Turn on or turn off data service or set roaming options 257 Turn off word substitution On the home screen or in a folder click the Options icon Click Typing and Language gt Typing For a keyboard click Advanced Style Options Clear the Spelling checkbox Press the HJ key gt Save UP ON 22 User Guide Quick Help Tips Top 10 Save time and maximize your efficiency with these quick tips Tips Finding apps Look in a folder on your home screen Some apps are located in folders on your home screen Click a folder to see what apps are inside Make all hidden apps visible on the home screen On the home screen press the Ea key gt Show All Icons To unhide an app highlight it and then press the EJ key gt Unhide Icon If the icon is hidden in other panels you can unhide the icon in all panels or in the current panel only If Show All Icons does not appear in the menu there are no apps hidden from view Search for an app On the home screen start typing the app name Verify that an app is installed On the home screen or in a folder click the Options icon Click Device gt Application Management If the app is listed it is installed on your BlackBerry smartphone Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice mail message or feed or they inform you of the status of something such as the battery or network connection
309. ng RSS feeds on your BlackBerry smartphone on the Home screen or in a folder click the Social Feeds icon Press the Jj key gt Help About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites You can add RSS feeds directly from a webpage or by using the Social Feeds application With the Social Feeds application you can stay current with your social networks and view your RSS feeds in one location Add an RSS feed from the browser 1 In the browser on a webpage with an RSS feed press the Jj key 194 User Guide Browser Click Subscribe to RSS Feed Select the checkbox beside each feed that you want to add Click Subscribe Click OK CP ON Troubleshooting Browser I can t open a new tab You might not have enough available memory on your BlackBerry smartphone Try the following actions e Close a tab that you don t need e Close other applications that don t need to be open Related information Close an app so that it is not running in the background 247 Open close or switch between tabs 184 receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks you can t stream songs or videos with the Internet connection that you are using If you switch networks extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in t
310. nistrator If the registration doesn t complete wait for a short period of time and then try again e If you have set call forwarding for the phone number provided by your wireless service provider calls to your BlackBerry MVS Client phone number are also forwarded To receive calls to your BlackBerry MVS Client phone number verify that call forwarding is turned off Related information Fixed dialing and smart dialing 49 Call waiting call forwarding and call blocking 47 Switch the active phone number 53 I can t check my voice mail Try the following actions e If you have more than one phone number associated with your BlackBerry smartphone and you re trying to check your voice mail using a shortcut key your smartphone calls the voice mail access number for your active phone number Check the voice mail for your alternate phone number e You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator Related information Switch the active phone number 53 I can t block calls e Your wireless service provider might not support the blocked calling feature For more information contact your wireless service provider e If the BlackBerry MVS Client is installed on your BlackBerry smartphone you can block calls from unwanted callers For more information see the BlackBerry MVS Client User Guide 58 User Guide Phone I can t change th
311. ns icon 2 Click Security gt Encryption 3 Change the Strength field 4 Press the EEJ key gt Save Use a certificate to encrypt the encryption keys on your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 Select the Two factor Protection checkbox 4 Press the EJ key gt Save About encryption keys If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone You should generate a new encryption key every 2 weeks Generate an encryption key To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 302 User Guide Security If you can t send or receive work email messages regenerating an encryp
312. nsfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Do one of the following e If you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click th
313. nsport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones BlackBerry PlayBook tablets the BlackBerry Desktop Software and the BlackBerryWeb Desktop Manager 344 User Guide LDAP Lightweight Directory Access Protocol LDAP enabled server Glossary A BlackBerry smartphone uses an LDAP enabled server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol NFC Near Field Communication OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key
314. o hide the unread message indicator change the Display Message Count field to None 3 Press the EJ key gt Save Troubleshooting PIN messages can t send messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact e If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone e If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the jj key gt Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related information Generate an encryption key 302 Wireless coverage indicators 260 Change or delete a contact 207 Turn on or turn off a network connection 256 Turn on or turn off data service or set roaming options 25
315. o one of the following e f your keyboard or BlackBerry smartphone is unlocked from the home screen press the key Type the emergency number Press the key e If your keyboard is locked press the Jj key on the top of your smartphone Press the key Type the emergency number Press the key 45 User Guide Phone Volume Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Mute a call 44 Amplify the volume using the audio boost feature 130 Improve sound quality for media files 130 Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is 1 From the Home screen press the key 2 Press the BJ key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the ij key gt Save Improve sound quality during a call You can t change sound quality when you are using a Bluetooth enabled headset 1 During a call press the jj key gt Enhance Call Audio 2 Select a B
316. obile Network Bluetooth on Wi Fi Bluetooth technology and NFC NFC N Near Field Communication 4 Lets you read smart tags and more Turn off connections airplane mode Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 Onthe home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your smartphone connects to see the Safety and Product Information booklet for your smartphone 255 User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on a network connection select the checkbox beside a connection type e To turn off a network connectio
317. ocation address e To specify a new location by selecting the location on a map set the Start field to Select from map Click the location on the map e To specify a point of interest such as a business or a landmark set the Start field to Find Location In the Find a store caf etc field type the information for the point of interest Press the key on the keyboard Click a point of interest e To specify a contact s address set the Start field to Find Location In the Find a store caf etc field type the contact s name Click the contact e To specify a new location by typing the address set the Start field to Find Location In the Find an address field type the address Press the key on the keyboard Click the location e To specify a favorite location set the Start field to From Favorites In the list click a favorite location 4 Repeat step 3 to specify an ending location 5 To change the route options click Route Options Select the Fastest or Shortest option Select or clear the checkbox beside one or more route options Click OK 6 Click Search Send a location You can send a location as a message for example in an email or instant message The message that you send includes a link to the location so that the recipient can view the location on a map 1 Do one of the following e To send a location you are viewing on a map press the Ea key 242 User Guide Maps e To send a location that s in a list such
318. of key store data By default items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data For security reasons if you don t want to back up your private key to your computer or restore your private key from your computer you can turn off automatic backup and restore of key store data 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Clear the Allow Key Store Backup Restore checkbox 4 Press the jj key gt Save To turn on automatic backup and restore of key store data select the Allow Key Store Backup Restore checkbox Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 In the Certificate Status section change the Expires After field 4 Press the EEJ key gt Save Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set 319 User Guide Security Reject certificate revocation lists from unverified CRL servers 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Clear the Accept Unverified CRLs checkbox 4 Press the jj key gt Save Your
319. off this notification Your smartphone is connected to a Bluetooth enabled device You can turn on or turn off this notification A new message has arrived and your selected profile is set to notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card User Guide Quick Help Flashing LED color Description Amber The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone If your smartphone is turned off the LED changes to a solid green color when the battery is fully charged Related information Turn off Bluetooth connection notification 277 Turn on flashing LED notification for wireless coverage 236 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen The initial view of the home screen displays icons for only some of the available applications To view more application icons on the home screen click All Depending on your BlackBerry smartphone model administrator and wireless service provider some applications might not be available You might be able to download some applications from the BlackBerry App World storefront Setup Setup S Enterprise Activation phs Activat
320. og in to a VPN e To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e If you use a software token to log in to a VPN the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN 3 To connect to your organization s network click Log in N Change the user name and password for a VPN profile 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the SJ key gt Edit In the Username field type a new user name gf ON 323 User Guide Security 6 Inthe Password field type a new password 7 Press the jj key gt Save About software tokens You might need a software token to log in to a VPN A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN If you use a software token to log in to a VPN the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct For more information about software tokens contact your administrator Change the software token for a VPN profile To perform this task the software token that you
321. oice enabled search 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language gt Language and Method 3 Change the Voice Enabled Language field 4 Press the jj key gt Save 290 User Guide Search Search for messages You can search for messages on your BlackBerry smartphone You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the home screen click the Messages icon e To search for messages based on the subject highlight a message Press the Ea key gt Search by gt Subject e To search for messages based on the sender highlight a message Press the Ea key gt Search by gt Sender e To perform an advanced search press the e key gt Search by gt Advanced Specify the search criteria To save the search criteria press the jj key gt Save Click Search e To search for messages using the criteria from your last advanced search press the Ea key gt Search by gt Advanced Press the SJ key gt Last Note If you search for messages your smartphone doesn t search attachments To stop a search press the key Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email
322. om desktop and select the appropriate option for your computer Back up your smartphone data to a media card On the Home screen click the Setup icon In the Setup section click Device Switch gt Save Data Related information Set a smartphone password 297 Turn on encryption 286 Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice mail message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new content within apps and at the top of the Home screen For a complete list of indicators visit www blackberry com docs smartphones Click your smartphone model and then click the con Guide Remove the new item indicator Open each item that has this indicator For example to remove it from the Messages icon click the icon Remove the unopened message indicator B In the Messages app do one or more of the following 40 User Guide Identify an indicator Troubleshooting Shortcuts can t use a shortcut Try the following actions Tips and shortcuts Open all of your messages by clicking on them If you can t find all of your unread messages in your inbox look in your messages folders Mark a message as read Highlight a message Press the EJ key gt Mark Read Mark all messages that are prior to a date as read Highlight a date field Press the jj key gt Mark Pri
323. om tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry smartphone For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location Off 4 Press the EEJ key gt Save Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Press the SJ key gt Refresh Location The longitude and latitude coordinates for your current location appear Troubleshooting GPS technology Depending on your wireless service provider this feature might not be supported I can t use GPS technology Depending on your wireless service provider this feature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you have paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short
324. ome screen click the Media icon gt Music icon 2 Click Playlists gt New Playlist e To create a standard playlist click Standard Playlist Type a name for the playlist Click Add Songs Click a song e To create an automatic playlist click Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the EJ key gt Save Add the song that is playing to a playlist 1 When playing a song press the HJ key gt Add To Playlist 2 Click a playlist Move or delete a song in a playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song e To change the location of the song in the playlist press the s key gt Move Navigate to a new location Press the SJ key gt Complete Move e To delete the song from the playlist press the Ea key gt Remove gt OK 5 Press the SJ key gt Save PONS Rename or delete a playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the Rj key e To rename the playlist click Rename Type a name for the playlist Click OK e To delete the playlist click Delete 129 User Guide Media Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side
325. on e To search for a contact in your contact list type all or part of a contact s name e To search for a contact in your organization s contact list click Remote Lookup Type all or part of a contact s name Click OK 2 Highlight a contact 3 Press the BHJ key e To view information for a contact click View e To add a contact from your organization s contact list to your contact list click Add to Contacts e To add all of the contacts from your organization s contact list to your contact list click Add All to Contacts e To view the next 20 matches in your organization s contact list click Get More Results e To narrow search results when a contact s name has multiple matches highlight a contact s name Click Resolve e To delete the search results after you have searched your organization s contact list click Delete Lookup e To start a new search when you are searching your organization s contact list click Lookup Troubleshooting Search don t get any voice enabled search results Try one of the following e Verify that your BlackBerry smartphone has a strong connection to the wireless network e Verify that the correct language is set for voice enabled search Related information Check the status of network connections and services 256 293 User Guide SIM card SIM CARO Depending on your wireless service provider and wireless network your BlackBerry smartphone might not use a SIM card How to SIM card
326. on for a point of interest Highlight the location Press the S key gt Display Details OE ON Add a location to your list of favorites 1 On the Home screen click the Maps icon 2 View a location on a map 3 Press the EJ key gt Add as Favorite gt OK To view the list of your favorite locations press the Jj key gt Favorites Change the information for a location in your list of favorites 1 On the Home screen click the Maps icon Press the EJ key gt Favorites Highlight a location Press the J key gt Edit Favorite Do any of the following o e ON 241 User Guide Maps e Inthe Label field type a new name for the location e Inthe Description field type a description of the location 6 Click OK Delete a location from your list of favorites 1 On the Home screen click the Maps icon Press the SJ key gt Favorites Highlight a location Press the SJ key gt Remove as Favorite Click Yes C1 Po Get directions 1 On the Home screen click the Maps icon 2 Press the Rj key gt Get Directions 3 Do one of the following to specify a starting location e To specify your current location if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver set the Start field to My Location e To specify the location that you are currently viewing on a map set the Start field to Use center of map If you are viewing a favorite location click the l
327. one and your computer For more information see the Help in the BlackBerry Desktop Software or contact your administrator Wi Fi diagnostic reports Submit a Wi Fi diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Wi Fi Network 3 Press the SJ key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the J key gt Email Report or PIN Report Set options for Wi Fi diagnostic reports When you set options for Wi Fi diagnostic reports if you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry smartphone sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Wi Fi Network 3 Press the EJ key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the BJ key gt Options e To include advanced data in Wi Fi diagnostic reports change the Display Mode field to Advanced e To set a default recipient for Wi Fi diagnostic reports type the contact information 5 Press the SJ key gt Save Connection permissions for third party applications Permission Description USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Bluetooth Set whether third party appl
328. one is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file 124 Receive only the first section of long email messages 76 Change the size of pictures that you take 158 View the amount of available storage space on your smartphone 285 Set how long your smartphone stores messages 75 Stop storing messages sent from your computer on your smartphone 75 Stop storing messages sent from your smartphone on your computer 76 Change how long your smartphone stores calendar entries 202 Keep an application running in the background and switch to another application 247 The application storage on my smartphone is low 288 Tips Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Check to see if there is updated BlackBerry Device Depending on your smartphone model this feature Software that you can download over the network might not be supported On the Home screen or in a folder click the Options icon Click Device gt Software Update
329. onference call meeting Do one of the following e In a meeting notification click Join Now e In the calendar highlight the meeting Press the Ej key gt Join Now Related information can t enter a conference call with the Join Now option 205 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone 1 On the Home screen click the Calendar icon 2 Press the jj key gt Options gt Conference Calling 3 Type your conference call information 4 Press the jj key gt Save Troubleshooting Calendar I can t schedule appointments that span multiple days If you use IBM Lotus Notes you can t schedule appointments that span multiple days I can t set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting Some characters in calendar entries don t appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters 204 User Guide Calendar On your computer verify that you are using the correct default code page and that the correct font support is install
330. ons in all other corporations section change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network Try entering the conference call with the Join Now option again Related information Enter a conference call meeting 204 205 User Guide Contacts CONTACTS How to Contacts Contact basics Add a contact Do one of the following e To add a contact using the Contacts application on the Home screen click the Contacts icon At the top of the screen click New Contact Type the contact information Press the Ea key gt Save e To add a contact from a message call log or webpage highlight the contact name number or email address Press the Ea key gt Add to Contacts gt Create New Contact If necessary add contact information Press the EEJ key gt Save Create a custom contact field Custom contact fields can store information that you want to remember about a contact for example you might want to add a custom contact field named Sports team or Favorite color If you create a custom field for a contact the field appears for all your contacts When you are adding or changing a contact in the Custom Fields section click Add Custom Field Click a field To change the name of the field place the cursor in the field Press the Ea key gt Change Field Name Type a name for the field Press the key on the keyboard Type the information that you want to add to
331. onvert the number from metric to imperial click From Metric 4 Click a conversion type N 342 User Guide Glossary SLOSSARY ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DNS Domain Name System DSA Digital Signature Algorithm DSML Directory Service Markup Language 343 User Guide Glossary DSML enabled server A BlackBerry smartphone uses a DSML enabled server to search for and download certificates EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Tra
332. oost Bass or Boost Treble option Improve sound quality for all calls You can t change sound quality when you are using a Bluetooth enabled headset 1 From the home screen press the key 2 Press the EJ key gt Options gt In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the i key gt Save Speed dial Set up speed dial for a contact 1 From the home screen press the key 46 User Guide Phone Press the EJ key gt View gt Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact aaron To make a call using speed dial from the Phone application the home screen a message or a message list press and hold the key that you assigned to the contact Change the contact that is assigned to a speed dial key 1 From the Home screen press the key 2 Press the EEJ key gt View gt Speed Dial List 3 Highlight a contact or phone number 4 Press the BM key e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move In the Speed Dial Numbers list click a new speed dial key e To delete the contact from the Speed Dial Numbers list click Delete Call waiting call forwarding and call blocking Turn on or turn off call waiting To perform this task your wireless service provider mu
333. ooth enabled device must support this feature and you must turn on Bluetooth technology You can t make calls to emergency numbers using voice commands Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work number and a mobile number you can say call lt contact name gt work to call the work number Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Say this voice command to check your wireless coverage level Say this voice command to check the wireless network that your smartphone is connected to Say this voice command to check the battery power level Say this voice command to have the last voice prompt repeated to you Say this voice command to close the voice dialing application Change the language for voice commands When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command ons 4 Press the jj key gt Save Related information On the home screen or in a folder click the Options icon Click Typing and Language gt Language Change the Voice Dialing Language field My smartphone doesn t recognize na
334. op storing messages sent from your smartphone on your computer 76 Change how long your smartphone stores calendar entries 202 Keep an application running in the background and switch to another application 247 The application storage on my smartphone is low 288 Troubleshooting Storage space and media cards My smartphone doesn t recognize my media card Try the following actions e Verify that your media card is inserted in your BlackBerry smartphone correctly For more information about inserting a media card into your smartphone see the printed documentation that came with your smartphone e In your media card options verify that media card support is turned on e In your media card options if there s a message to format your media card disconnect your smartphone from your computer Format your media card CAUTION Formatting your media card will delete all the files from it The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low your smartphone displays a dialog box that lists applications and languages that you don t use frequently You can delete applications and languages in this list Try the following actions e Verify that you have deleted old email messages or text messages especially messages with attachments e Verify that you have deleted contacts that are already in your organization s contact list e Verify that you have deleted media files from
335. option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB
336. option allows you to sort how call logs appear in the Phone application Depending on how you set your call logging options you can also view call logs in the Messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it s stored on your BlackBerry smartphone for 30 days Send a call log From the Home screen press the key Highlight a call log Press the key gt View gt History Highlight a call log Press the SJ key gt Forward Oe GON Delete call logs 1 From the Home screen press the key 2 Do one of the following e To delete a single call log highlight a call log e To delete a range of call logs highlight a call log Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key 3 Press the jj key gt Delete Add change or delete call log notes From the Home screen press the key Highlight a call log Press the Ej key gt View gt History Click a call log Press the BM key e To add notes click Add Notes Type call notes e To change notes click Edit Notes Change the call notes e To delete notes click Edit Notes Press the SJ key gt Clear Field 6 Press the jj key gt Save OF ON View or hide call logs in the Messages application You can set your Bla
337. or Read You might be able to identify an indicator by seeing the icon of the application that the indicator refers to To see a complete list of applications on your BlackBerry smartphone and their icons on the Home screen or in a folder click the Options icon Click Device gt Application Management e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 130 41 User Guide Phone PHONE How to Phone Phone at a glance ORSER Volume Mute keys Dial a number View your contacts or call log Justin Jones Ed Phone 15195550134 Karla Tetzel Call log Ud Phone 15195550167 Blake ith be PA 5 m 95550159 Tamara Moona Open the menu 15195550148 End a call Check your voice mail Press and hold the 1 key Delete Set up a speed dial number Speakerphone Press and hold a key Phone icons These icons appear at the top of the home screen and in the Phone application x Missed call V Received call Vv Placed call ao Voice mail message Phone basics Find your phone number Do one of the following e To view your active phone number from the home screen press the key Your phone number appears at the top of the sc
338. or more existing email accounts for example Windows Live Hotmail or to create a new email address for your smartphone e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or Google Mail or a new email address for your smartphone and do not see this option contact your administrator or wireless service provider 19 User Guide Quick Help Related information Synchronize email over the wireless network 68 Change options for your personal email account 77 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront you can search for and download games themes social networking apps personal productivity apps and much more Using an existing PayPal account you can buy and download apps to your smartphone over the wireless network If you don t already have the BlackBerry App World on your smartphone you can download it at www blackberryappworld com For more information about managing apps using BlackBerry App World click the BlackBerry App World icon Press the B key gt Help Depending on your wireless service provider and region you might have the option to add or update apps using the BlackBerry App World storefront You might also be able to download ap
339. ose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder Change the default message classification To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications 111 User Guide Messages Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the message classification that was used for the last message 1 On the home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Classification field 4 Press the jj key gt Save Change the size of S MIME indicators in messages 1 On the Home screen or in a folder click the Options icon Click Security gt S MIME
340. oth enabled device Press the J key gt Save Ooahwn Delete a paired Bluetooth enabled device To perform this task you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Highlight a paired Bluetooth enabled device 4 Press the J key gt Delete Device Make your smartphone discoverable If you make your BlackBerry smartphone discoverable other Bluetooth enabled devices can detect your smartphone 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Set the Discoverable field to 2 Minutes After 2 minutes the Discoverable field switches to No automatically Related information can t pair with a Bluetooth enabled device 34 274 User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network some profiles might not be supported Option Description Audio Source This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled A2DP A V Remote devices that support stereo audio such as stereo headsets speakers and car kits This profile allows you to
341. ou delete items Press the J key gt Options If necessary click General Options Clear the Confirm Delete checkbox Press the EJ key gt Save OF GOIN 54 User Guide Phone Change how you answer or end calls with the holster 1 From the home screen press the key 2 Press the EJ key gt Options gt In call Settings e To answer calls automatically when you remove your BlackBerry smartphone from the holster change the Auto Answer Calls field to Out of Holster e To stop answering calls automatically when you remove your smartphone from the holster change the Auto Answer Calls field to Never e To end calls automatically when you insert your smartphone in the holster change the Auto End Calls field to Into Holster e To stop ending calls automatically when you insert your smartphone in the holster change the Auto End Calls field to Never 3 Press the EJ key gt Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatically after 5 seconds 1 From the home screen press the key 2 Press the EJ key gt Options gt In call Settings e To answer calls automatically after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only e To stop answering calls automatically after 5 seconds change the Auto Answer Calls fi
342. ou don t know the network type don t change this field Set whether the Wi Fi network broadcasts its SSID Set whether your BlackBerry smartphone receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network Set whether your smartphone remains connected to the Wi Fi network when you move between wireless access points If necessary set a VPN profile to use with the saved Wi Fi network Type the IP address for your smartphone Type the subnet mask for the wireless access point that your smartphone should connect to Type the primary DNS that your smartphone should connect to Type the secondary DNS that your smartphone should connect to Type the default gateway IP address that your smartphone should connect to 265 User Guide Option Domain suffix WEP options Manage Connections Description Type the domain that your smartphone uses to resolve host names into IP addresses These options appear if you choose the WEP security type Option Select WEP key WEP key Description Set the type of WEP key for the Wi Fi network Type the WEP key for the Wi Fi network in hexadecimal format WPA WPA2 Personal options These options appear if you choose the WPA WPA2 Personal security type Option Passphrase Description If necessary type the WPA or WPA2 Personal passphrase to connect to the Wi Fi network WPA WPA2 Enterprise options These options appear if you choose the
343. ou must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the key on the keyboard To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page View a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the SJ key gt History Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for 2 Press the J key gt Add to Home Screen e To change the name of the shortcut type a new name e To change the location where the shortcut appears change the Location field e To add the shortcut to your Favorites panel select the Mark as Favorite checkbox 3 Click Add Turn on browser shortcuts 1 On the home screen click the Browser icon 2 Press the J key gt Options 3 In the General section select the Enable Keyboard Shortcuts checkbox 4 Press the jj key gt Save Related information Browser shortcuts 0 Move back move forward or refresh a webpage On a webpage press the FR key e To move back or forward a webpage click Back or Forward e To refresh a web
344. ovider Contact your administrator Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry Device Software download and install the latest version of the BlackBerry Desktop Software 250 User Guide Applications You may need to reload the BlackBerry Device Software to resolve a technical issue It might take up to an hour to reload the BlackBerry Device Software During that time you can t disconnect your BlackBerry smartphone from your computer Note You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue such as an application error CP GN 6 Connect your smartphone to your computer Open the BlackBerry Desktop Software In the BlackBerry Desktop Software click Update To download the most recent version of your BlackBerry Device Software click Get update Do any of the following e To keep a backup file of your smartphone data and settings select the Back up your device data checkbox This backup file is restored to your smartphone after the software reload finishes If you don t back up your data your smartphone data settings and email messages are deleted from your smartphone when you reload the software e To encrypt your backup data click Encrypt backup file e If you want to receive an email when an updated version of the BlackBerry Device Software is available select t
345. owser e To use your browser home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the jj key gt Save Change the font size for text on webpages 1 On the home screen click the Browser icon 2 Press the BJ key gt Options 3 In the Web Content section change the Default Font Size field 4 Press the jj key gt Save Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen 1 On the Home screen click the Browser icon 2 Press the EJ key gt Options 3 In the General section click Manage Search Engines 4 Click a search engine Related information Add a search engine from a website 189 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn t appear as an option when you are changing your default search engine On the Home screen click the Browser icon e To add a search engine from a link on a website browse to the website Click the link Click Add e To add a search engine from a website that doesn t provide a link press the Ea key If New Search Engine appears in the menu click New Search Engine gt Add If New Search Engine doesn t appear in the menu the website doesn t support this feature Set the character encoding for all we
346. p Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 132 User Guide Media 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the i key gt Send
347. page click Refresh 185 User Guide Browser Return to the browser home page To perform this task you must have a browser home page set on your BlackBerry smartphone 1 Ona webpage press the E key 2 Click Home Close the browser 1 Ona webpage press the BJ key 2 Click Close Playing media files viewing pictures and downloading files View a full picture on a webpage 1 Ona webpage highlight or pause on a picture 2 Press the EJ key gt View Image e To zoom in to or out from the picture press the key gt Zoom e To stop zooming press the SHJ key gt End Zoom e To return the picture to its original size press the key Play a media file on a webpage 1 Ona webpage click a media file 2 Click Open Related information Supported audio and video file formats and extensions 133 cannot play a song or video on a web page 195 Download a file from a webpage You can download multiple files at once When you download a file the Downloads screen appears so that you can check the progress of your downloads 1 Ona webpage click the file that you want to download 2 Inthe Save dialog box click Yes Copying and sending web addresses Copy an address for a web page link or picture Do any of the following e To copy an address for a web page press the Rj key gt Copy Page Address 186 User Guide Browser e To copy an address for a link pause on or highlight a link Press the BJ key gt
348. panel select the Mark as Favorite checkbox 3 Click Add Show or hide a home screen panel 1 On the home screen press the SJ key gt Manage Panels 2 Select or clear the checkbox for each panel 3 Press the EJ key gt Save 15 User Guide Quick Help Show hide or find an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e To see all your application icons on the navigation bar click All e To hide an application icon highlight the icon Press the Ea key gt Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only e To show all hidden application icons press the Ea key gt Show All Icons e To stop hiding an application icon highlight the icon Press the e key gt Hide Icon A check mark should not appear beside the Hide Icon field Related information My display changed 237 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the Rj key e To move the application icon to a different location on the Home screen click Move Click the new location e To move the application icon into an application folder click Move To Folder Click an application folder e To move the application icon out of an application folder click Move To Folder Click Home or an application folder Change where app
349. patible file system Error 203 Application process terminated Error 501 Memory corruption Error 517 Hardware software conflict Error 547 Hardware or system issue Error 513 User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts Error 576 IT policy issue Related information BlackBerry Device Software 252 Getting started Security 0 Reset your smartphone 282 Applications Possible solution Try the following actions e Reset your smartphone e If the error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Reset your smartphone Contact your wireless service provider When this error occurs all of your smartphone data is deleted to prevent unauthorized access to your information If your email account uses a BlackBerry Enterprise Server your administrator might be able to change options that will minimize the chance of this error message appearing again For more information contact your administrator Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service pr
350. phone is low 288 View the amount of storage space used by media files 1 On the Home screen click the Media icon 2 Press the BJ key gt Memory Use Repair files stored on your media card or on your smartphone CAUTION If you run the repair feature on your BlackBerry smartphone your smartphone might delete files that have errors from your media card or on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Press the Rj key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it Related information My smartphone doesn t recognize my media card 288 285 User Guide Storage space and media cards Format your media card or built in media storage Depending on your BlackBerry smartphone model you might not be able to format your smartphone s built in media storage CAUTION If you format your media card or built in media storage all of the data that s saved to your media card or built in media storage is deleted Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue On the Home screen or in a folder click t
351. pin and the PIN Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the ij key gt Delete Viewing and replying to PIN messages Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the key on the keyboard To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page Reply to or forward an email or PIN message In a message press the IM key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Related information can t send messages 32 View an address instead of a display name In a message press the Ej key gt Show Address To view the display name again press the BHJ key gt Show Name 97 User Guide Messages View filed messages 1 On the Home screen click the Messages icon 2 Press the R key gt View Folder 3 Click a folder View saved messages 1 On the Home screen click the Messages icon 2 Press the EJ key gt View Saved Messages Hide sent messages from the message inbox 1 On the Home screen click the Messages
352. plications folder click the Password Keeper icon e To add a password press the HJ key gt New Type the password information Press the Jj key gt Save e To change a password highlight a password Press the Ea key gt Open Change the password information Press the key gt Save e To delete a password highlight a password Press the key gt Delete Change the Password Keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the SJ key gt Change Password 299 User Guide Security Set a limit for password attempts in the Password Keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon Press the EJ key gt Options Change the Password Attempts field Press the J key gt Save PON Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the EJ key gt Copy Username or Copy Password To clear the clipboard press the SJ key gt Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying 1 On the home screen or in the Applications folder click the Password Keeper icon 2 Press the J key gt Options 3 In the Password Entries section clear the Allow Clipboard Copy checkbox 4 Press the EJ key gt Save Hide or show passwords in the Password Keeper 1 On the Home screen or in the Appl
353. press the EJ key gt Delete Original Text Your podcast and social feed applications periodically refresh content In some of these applications you can reduce how often the content refreshes For more information see the Help in the application On the home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone Tips Freeing space for your music pictures videos and files You can store files in the built in media storage on your BlackBerry smartphone or on a media card Check how much storage is used by media files and documents 26 On the home screen click the Media icon Press the E key gt Memory Use User Guide Quick Help Delete unneeded files On the home screen or in a folder click the Files icon Find and highlight a file Press the jj key gt Delete Reduce the size of pictures you take and videos you On the home screen click the Camera icon or the Media record icon gt Video Camera icon Press the jj key gt Options Change the Image Size or Video Format field Store files on a media card instead of your smartphone Onthehome screen click the Camera icon or the Media icon gt Video Camera icon Press the jj key gt Options In the Storage section change the Store Pictures or Store Videos field Research In Motion recommend
354. prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet By default your BlackBerry smartphone prompts you before downloading external pictures On the Home screen click the Messages icon Press the SJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Confirm External Image Download checkbox Press the EJ key gt Save Cie ONS Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the jj key gt Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry smartphone displays the email addresses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 78 User Guide Messages 3 Clear the Show Recent Contacts When Composing Email checkbox 4 Press the EJ key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messa
355. ps from a webpage try visiting mobile blackberry com from your BlackBerry smartphone or through your wireless service provider Data charges might apply when you add or use an app over the wireless network For more information contact your wireless service provider Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e If you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 132 About using your smartphone as a tethered modem Depending on your wireless service plan or administrator
356. pt again select the Warn about problems with my certificates check box S MIME protected message troubleshooting Some signing and encryption options aren t available on my smartphone Try the following actions e Verify that the email account that you re using supports all signing and encryption options e If you use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons e The attachment information might not be available on the BlackBerry Enterprise Server e Your administrator might have set options to prevent you from opening attachments in encrypted messages e You might have received the message from an email account that doesn t support attachments in encrypted messages e The message might have been encrypted with an algorithm that isn t supported e If you are using the PGP Support Package for BlackBerry smartphones you can t open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Serv
357. pt checkbox 4 Press the jj key gt Save Turn on geolocation in the browser If you turn on geolocation in the browser some websites might be able to determine your approximate location 1 On the Home screen click the Browser icon 2 Press the BJ key gt Options 3 Inthe Privacy amp Security section select the Enable Geolocation check box 4 Press the BEJ key gt Save When you visit a website that requests your location a dialog box appears If you select the Don t ask again for this website check box the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server Browser security options If your email account uses a BlackBerry Enterprise Server you might not be able to change your browser security options If you change a browser
358. r Guide TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security Glossary 347 User Guide Legal notice LEGAL NOTICE 2011 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world iTunes is a trademark of Apple Inc Bluetooth is a trademark of Bluetooth SIG DataViz Documents To Go Sheet To Go Slideshow To Go and Word To Go are trademarks of DataViz Inc UMTS is a trademark of European Telecommunications Standard Institute Gears and Google Mail are trademarks of Google Inc GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association IBM Domino Lotus Lotus iNotes and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Oracle America Inc Microsoft Hotmail Outlook Windows Live and Windows Media are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP PGP Desktop Professional and PGP Universal Server are trademark
359. r Name Type the network address of the server Base Query Type the base query information for the server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the server Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server Send connection information for a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Servers 3 Highlight a certificate server 4 Press the EJ key gt Email Server or PIN Server Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Servers 3 Highlight a certificate server 4 Press the jj key gt Delete 317 User Guide Security Key store About the key store The key store on your BlackBerry smartphone might store the following items e Personal certificates or PGP keys public and private key pairs e Certificates that you download using a certification authority profile or the BlackBerry Desktop Software e Root certificates that are included in the BlackBerry Desktop Software e Certificates that you download from an LDAP enabled server or DSML enabled server e PGP public
360. r s wireless coverage area Depending on your wireless service provider you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider e Try to update your BlackBerry Device Software over the wireless network at a later time Depending on your wireless service provider you might not be able to update your BlackBerry Device Software at certain times of the day when there is a greater volume of network traffic e Try visiting your wireless service provider s website as you might be able to update your BlackBerry Device Software from the website e f your work email account is associated with a BlackBerry Enterprise Server check with your administrator for BlackBerry Device Software updates Your administrator might not allow you to update your software over the wireless network or might allow you to update only to a specific version My smartphone doesn t have enough available storage space to update the BlackBerry Device Software Try the following actions e Delete display languages themes or third party applications that you don t use e Delete messages and calendar entries that you don t need e Delete browsing information 254 User Guide Manage Connections MANAGE CONNECTIONS Mobile network How to Mobile network Manage Connections at a glance Wireless indicators Manage Connections y Mobile Network 4 Wi Fi On Turn on M
361. r the Allow Mute and Volume keys to control play pause and skip checkbox 4 Press the BEJ key gt Save Related information can t use a shortcut 41 Sort media files 1 Do one of the following e To sort videos on the home screen click the Media icon gt Videos icon Highlight a video e To sort pictures on the home screen click the Media icon gt Pictures icon gt Picture Library folder e To sort voice notes on the home screen or in the Applications folder click the Voice Notes icon Highlight a voice note 2 Press the BHJ key gt Sort by 3 Click a sorting option Copy move rename or delete a file 1 Do one of the following e On the Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the Ea key gt Explore Find and highlight a file 3 Press the Ry key e To copy a file click Copy Navigate to a location Click Paste e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save N 173 User Guide Media e To delete a file click Delete View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the S key gt Properties Related information Hide a file or folder 124 View a hidden file or folder 125 Ch
362. r your organization s intranet using your organization s network Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or WAP gateway Set whether third party applications can use Wi Fi connections User Guide Security Permission Description Near Field Communication Set whether third party applications can use NFC connections Troubleshooting Security forget my smartphone password If you forget your BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphone data You can do this by exceeding the number of allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen
363. reconciliation Set how long your smartphone stores messages 1 On the Home screen click the Messages icon 2 Press the HJ key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the EJ key gt Save Related information Some messages no longer appear on my smartphone 82 PIN message options Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the EJ key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the EEJ key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the BJ key gt Save Turn off the prompt that appears when you mark messages as read 1 On the Home screen click the Messages icon 2 Press the jj key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Read checkbox 4 Press the i key gt Save Hide the new or unread message indicator 1 On the Home screen click the Messages icon 2 Press the jj key gt Options gt Message Display and Actions 99 User Guide Messages e To hide the new message indicator clear the Display New Message Indicator checkbox e T
364. reen 42 User Guide e If you have multiple phone numbers associated with your BlackBerry smartphone to view a list of your Phone phone numbers from the home screen press the key Click the phone number at the top of the screen If your wireless service plan supports text messaging the first phone number in the list is the phone number that you use to send and receive text messages Related information About multiple phone numbers 53 My phone number appears as Unknown in the Phone application 59 Make a call 1 Do one of the following e f your BlackBerry smartphone is unlocked press the key e f your smartphone is locked and you don t want to unlock it press the Ea key gt Place Call 2 Type a phone number or contact name 3 Press the key To end the call press the key Related information Add a pause or a wait to a phone number 206 Available voice commands 61 Turn on or turn off dialing from the lock screen 54 Sort phone numbers or contacts on the phone screen 54 can t make or receive calls 31 Answer or end a call Press the key To end a call press the key Related information Change your ring tone notifiers reminders or alerts 28 can t make or receive calls 31 Answer a second call Depending on your wireless service provider and wireless network this feature might not be supported During a call press the J key e To answer the incoming call and place the current call on hold c
365. ress the BEJ key gt Save Sort phone numbers or contacts on the phone screen 1 From the Home screen press the key 2 Press the J key gt Options gt Call Logs and Lists e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used e To sort contacts alphabetically by contact name change the Phone List View field to Name e To sort phone numbers or contacts by most recent use change the Phone List View field to Most Recent 3 Press the jj key gt Save Related information Turn on or turn off dialing from the lock screen 54 Hide or display your phone number when you make calls Your wireless network can override the option that you choose 1 From the Home screen press the key 2 Press the J key gt Options gt In call Settings e To hide your phone number when you make calls change the Restrict My Identity field to Always e To display your phone number when you make calls change the Restrict My Identity field to Never e To allow your wireless network to decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined 3 Press the EJ key gt Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before y
366. rk Press the B key gt Diagnostics Test Highlight a report Press the BM key e To view the diagnostic report click View Report oP ONS 331 User Guide Service books and diagnostic reports e To submit the diagnostic report click Email Report or PIN Report e To delete the diagnostic report click Delete e To delete all diagnostic reports click Delete All Related information can t run or submit a diagnostic report 332 Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry smartphone sends the report to that recipient If you want to specify a recipient each time that you submit a report don t set the default recipient 1 On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the B key gt Diagnostics Test Press the EJ key gt Options Type the contact information Press the EJ key gt Save o0 B w N can t run or submit a diagnostic report Try the following actions e Try running the diagnostic report again In the diagnostic report press the EEJ key gt Repeat All Steps e Verify that your BlackBerry smartphone is connected to the wireless network e If you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you can t submit a diagnostic report to a PIN try submitting the report to an email
367. rk To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 196 User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some ch
368. rn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry smartphone so that only phone and basic text messaging are available You can also set your smartphone to turn off data services when roaming which might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Mobile Network 3 Do one of the following e To turn on or turn off data service change the Data Services field e To turn on or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off data service change the While Roaming field to Prompt 4 Press the Rj key gt Close Related information can t connect to the mobile network 261 Data service unavailable 261 257 User Guide Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks Your smartphone tries to connect to a wireless network b
369. rned on the connection to the wireless network e Verify that you re connected to your wireless service provider s network If you switched wireless networks manually your smartphone remains connected to that wireless network until you select your wireless service provider s network again e If you set a specific speed for wireless network connections verify that you re in a wireless coverage area that supports the connection speed e If you have a Wi Fi enabled smartphone and your wireless service provider supports Wi Fi calling verify that your connection preference isn t set to Wi Fi Only Related information Turn on or turn off a network connection 256 Switch wireless networks manually 257 Turn on or turn off data service or set roaming options 257 Turn on or turn off a network connection 256 Error messages Data service unavailable Description This message appears when you don t have access to data services on your BlackBerry smartphone Possible solutions Try the following actions e Verify that you re in a wireless coverage area e Verify that the data service on your smartphone is turned on e If you re roaming verify that you can access data services while you roam Related information Turn on or turn off data service or set roaming options 257 261 User Guide Manage Connections Wi Fi technology Depending on your BlackBerry smartphone model the Wi Fi feature might not be supported How to Wi Fi techno
370. rom closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 131 Video camera Depending on your BlackBerry smartphone the camera or video camera might not be supported or some camera or video camera features might not be available How to Video camera Video camera These icons appear at the bottom of the screen in the video camera You can click these icons e Start recording Adal Pause recording te Send video g Rename video Ea Delete video Record a video To perform this task you might need to have a media card inserted in your BlackBerry smartphone 1 On the Home screen click the Media icon gt Video Camera icon 2 To start recording click the record icon 3 To pause recording click the pause icon Note The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused Related information Take a picture 158 151 User Guide Media Turn on or turn off video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the J key gt Options 3 Select or clear the Video Light checkbox 4 Press the EJ key gt Save Change the video camera scene mode You can change the scene mode in the video camera to opti
371. rry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable
372. rtphone uses to connect to an LDAP enabled server try using the default connection type 330 User Guide Service books and diagnostic reports SERVICE BOOKS AND DIAGNOSTIC REPORTS Accept delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone On the home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Service Book Highlight a service book Press the J key e To accept a service book click Accept e To delete a service book click Delete e To restore a service book click Undelete PONS Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Mobile Network 3 Press the SJ key gt Diagnostics Test 4 Press the Rj key gt Run Related information can t run or submit a diagnostic report 332 View submit or delete a diagnostic report On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Netwo
373. rusted the PGP key isn t explicitly trusted and isn t associated with a trusted PGP key on your smartphone and a chain of digital signatures to a trusted key doesn t exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your smartphone supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format Send a PGP key When you send a PGP key your BlackBerry smartphone sends the public key but doesn t send the corresponding private key 1 On the Home screen or in a folder click the Options icon 313 User Guide Security 2 Click Security gt Advanced Security Settings gt PGP Keys 3 Highlight a PGP key 4 Press the J key gt Send via Email or Send via PIN Delete a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the SJ key gt Delete Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Se
374. rver policy that your BlackBerry smartphone downloads from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Press the SJ key gt Clear Universal Cache The next time that you send a PGP protected message your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators Indicator Description P The PGP key has a corresponding private key that is stored on your BlackBerry smartphone FA The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak x The PGP key is untrusted revoked expired not valid or can t be verified Check the revocation status of a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the SJ key gt Fetch Status 314 User Guide Security Change the trust status of a PGP key ale 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt PGP Highlight a PGP key Press the BJ key gt Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update the revocation status on the PGP Universal Server DOV EON On the
375. s Update your BlackBerry Device Software from your On your computer visit www blackberry com update computer Click Check for Updates Connect your smartphone to your computer Set your BlackBerry Desktop Software to check for For instructions see the Help in BlackBerry Desktop updates automatically Software Update your BlackBerry Desktop Software Visit www blackberry com desktopsoftware Related information BlackBerry Device Software 252 39 User Guide Tips and shortcuts Tips Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised such as avoiding leaving your smartphone unattended Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Set a smartphone password On the Home screen or in a folder click the Options icon Click Security gt Password Encrypt contacts and files On the Home screen or in a folder click the Options icon Click Security gt Encryption Back up your smartphone data to your computer Use the BlackBerry Desktop Software to back up your smartphone data to your computer To download the BlackBerry Desktop Software from your computer visit www blackberry c
376. s changes that you make to flags on your smartphone should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your smartphone If wireless email reconciliation is turned off you can still manage flags for email messages on your smartphone Add change or remove a flag If you make changes to a flag in an email that you sent the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient Depending on the message service you re using you might not be able to do this task When you are composing or viewing an email press the Ea key e To add a flag click Flag for Follow Up Set the flag properties Press the Ea key gt Save e To change a flag click Flag Properties Change the flag properties Press the Ea key gt Save e To remove a flag click Clear Flag Change how you group email messages 1 On the Home screen click the Messages icon 2 Press the EJ key gt Display Style gt Group by Subject or Single Messages Hide sent messages from the message inbox 1 On the Home screen click the Messages icon 2 Press the jj key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the EEJ key gt Save 72 User Guide Messages Hide messages from the Messages application You can prevent messages from specific email accounts from appearin
377. s may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Porsche Design P 9981 smartphone model number REP71UW or REQ71UW C 0 1 68 This is a Wi Fi enabled device subject to restrictions of use in some member states of the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 352
378. s between slides in a slide show change the Slide Show Interval field e To change the type of slide transition used change the Slide Show Transition field 3 Press the BEJ key gt Save View pictures in list view or thumbnail view 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the EJ key gt View List or View Thumbnail Organize pictures by date or folder 1 On the Home screen click the Media icon gt Pictures icon 2 Press the B key gt View by Date or View by Folder Sort media files 1 Do one of the following e To sort videos on the home screen click the Media icon gt Videos icon Highlight a video e To sort pictures on the home screen click the Media icon gt Pictures icon gt Picture Library folder e To sort voice notes on the home screen or in the Applications folder click the Voice Notes icon Highlight a voice note 2 Press the SJ key gt Sort by 165 User Guide Media 3 Click a sorting option Create a picture folder On the Home screen click the Media icon gt Pictures icon Press the EJ key gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK CP ON gt Copy move rename or delete a file 1 Do one of the following e On the Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the Ea key gt Explore Find and highlight
379. s of PGP Corporation Porsche Design is a trademark from Dr Ing H C F Porsche Aktiengesellschaft RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access Wi Fi Protected Setup and WPA are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Handwriting Recognition Engine c 1998 2010 is provided by HanWang Technology Co Ltd All Rights Reserved Content owners use Windows Media digital rights management technology WMDR M to protect their intellectual property including copyrights This device uses WMDRM software to access WMDRM protected content If the WMDR M software fails to protect the content content owners may ask Microsoft to revoke the software s ability to use WMDR M to play or copy protected content Revocation does not affect unprotected content When you download licenses for protected content you agree that Microsoft may include a revocation list with the licenses Content owners may require you to upgrade WMDR M to access their content if you decline an upgrade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is
380. s service provider 1 On the home screen click the Browser icon 2 Click Bookmarks 187 User Guide Browser 3 Highlight a bookmark 4 Press the Rj key e To change a bookmark click Edit Change the bookmark Press the key Click Save e To delete a bookmark click Delete Send a bookmark for a webpage 1 On the home screen click the Browser icon 2 Press the J key gt Bookmarks 3 Highlight a bookmark 4 Press the BJ key gt Send Link 5 Click a message type To return to the browser after you send the message press the key Move a bookmark for a webpage On the Home screen click the Browser icon Press the EJ key gt Bookmarks Highlight a bookmark Press the SJ key gt Move Click the new location Cr ONS Add rename or delete a bookmark folder for webpages 1 On the home screen click the Browser icon 2 Press the ij key gt Bookmarks 3 Highlight a bookmark folder 4 Press the SJ key e To add a bookmark folder click Add Subfolder e To rename a bookmark folder click Rename Folder Type a new name for the folder Press the key on the keyboard e To delete a bookmark folder click Delete Folder Browser options Change your browser home page or start page 1 On the home screen click the Browser icon 2 Press the J key gt Options 3 In the General section do one of the following e To change the browser home page in the Home Page field type a web address 188 User Guide Br
381. s that you download appear To find your downloaded apps more easily you can set them to appear in a certain folder including folders you create 1 On the home screen press the Jj key gt Options 2 Change the Downloads Folder field 3 Press the EJ key gt Save Change themes 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Inthe Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 237 Set the number of icons that appear on the Home screen 1 On the Home screen or in a folder click the Options icon 16 User Guide Quick Help 2 Click Accessibility 3 Change the Home Screen Grid Layout field 4 Press the Rj key gt Save Change what happens when you type on the Home screen Depending on your typing input language you might not be able to use shortcut keys to open applications 1 On the Home screen press the Jj key gt Options e To search your BlackBerry smartphone or the Internet when you type on the Home screen change the Launch by Typing field to Universal Search e To open applications when you press shortcut keys change the Launch by Typing field to Application Shortcuts 2 Press the J key gt Save Add a message that appears when your smartphone is locked 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message on Lock
382. s that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file 124 Receive only the first section of long email messages 76 Change the size of pictures that you take 158 View the amount of available storage space on your smartphone 285 Set how long your smartphone stores messages 75 Stop storing messages sent from your computer on your smartphone 75 Stop storing messages sent from your smartphone on your computer 76 Change how long your smartphone stores calendar entries 202 Keep an application running in the background and switch to another application 247 The application storage on my smartphone is low 288 Tips Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised such as avoiding leaving your smartphone unattended Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Set a smartphone password On the Home screen or in
383. s the key 2 Press the jj key gt View gt Speed Dial List 3 In the Speed Dial Numbers list click an unassigned key 4 Click a contact 5 If necessary click a phone number for the contact To make a call using speed dial from the Phone application the home screen a message or a message list press and hold the key that you assigned to the contact Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the Aj key gt Save BO Ol Goh To delete a contact alert highlight the contact alert that you want to delete Press the Ea key gt Delete Add a contact picture for caller ID 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the Rj k
384. sciscsiessessssesscecescesassessezinssesaieeescecestesuesenisavesscevaseeccetestecuits iieensasaevacsescendastanaisaseanvaveapaccaisetiaseasaisasienvazeass 204 CONACS ssccscesen cavesvsiwereiaieitescunes svaceeevanstusseatsavinetebancansagpteseads aAA aE Ra saa aE Ee aaa aRar RERU Taa raara aada udah 206 How to Comtacts svsccieve ds crltisiectdctesteniiserventenabatene ai a e a Ea Era AEA eaea aE a a a a ened Kna a EEA aN eai Daai aiaiai 206 Troubleshooting Contacts 213 ClOCKiciisisssa a 214 HOW tO GIOGK is foot nanana reana aaa aana a a a aa eaaa a aaa Ea aE Sa aka dhieveescits veal tv E AEAN E aS AKEE EEEN EEEE 214 Troubleshooting ClOCKwissicesieccescstiscisctesoavensassasteesavecpeccaccetsdcesaustriscinasesaientans ceocenesstaaiccanabaassd eases nvascevaceeddecectdsaasenseiidisesatentestzasseoss 217 EEOC EAO TEET EEEE TES EAE E E T E E E EEEE ATEA ETE S E ATTA 218 Greate TASK or MeMO syrniiianan a de ok aa N a EEE agii eaan ridae Taaa EAE OE ENED 218 SOIC a e OF INICIO EET A A AA 218 Change or delete a task Or MoM Orioren ennnen aea E A Saa EETA EE EE A E era TAE EEEE EE aad EiS 218 Change the Status Ol aitask sazcscisccssiessass caceascesdscasanesacesbeccacesasadhsasussapeensissioaeduecsaseieusp lt G sasuuna aaidonsadt ancenveadesapeasainsai sudajangesianessabe 218 Hidecompleted TASKS ease ccreie escent css sade eens de Sea ped Age a sched a Soba Aaea aN ded Lex dh bdect en Gacgesetuaeske sceeect e EES 219 DMOW TASKS iMRI CAlOM Nal seit 25g sects
385. screen you can call only emergency numbers Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked Depending on your smartphone model and the wireless network that your smartphone is connected to your smartphone is also designed to allow emergency calls when the SIM card isn t inserted If the connection to the wireless network is turned off when you initiate an emergency call your smartphone is designed to connect to the wireless network automatically You can make emergency calls by typing only official emergency access numbers for example 911 or 112 Note You should not rely on any wireless smartphone for essential communications including medical emergencies Emergency numbers may vary by location and emergency calls may be blocked or impeded by network environmental or interference issues If your smartphone is connected to a CDMA network when you end an emergency call your smartphone enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provider Emergency Callback Mode is active for 5 minutes or until you make a non emergency call In Emergency Callback Mode you can t send and receive messages or browse webpages If your smartphone supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location Make an emergency call D
386. ser Guide Media Turn on or turn off Bluetooth technology 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC MaN e AMR NB 3GP e QCELP 3G2 e EVRC AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows WMA e VC 1 Media Audio 9 Professional e Windows Media Audio 10 and Windows WMV Media Audio 10 Professional MP3 MP3 FLAC FLAC OGG e FLAC 7 e Ogg Vorbis AAC e AAC LC e AAC e eAAC AMR AMR NB QCP _ e QCELP e EVRC WAV e PCM e G711 U A e GSM 610 MID Wave Synthesizer 162 User Guide Media For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization mi
387. settings in the preloaded profiles are based on the settings in the Normal profile For example when you change the ring tone in the Normal profile the ring tone in the Loud profile Medium profile and Phone Calls Only profile is automatically updated If you don t want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile Change your ring tone notifiers reminders or alerts In any sound profile you can change your ring tone or notifier tone to an audio file that s stored in your BlackBerry smartphone s built in media storage or media card You can also change the options for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone or ring volume click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click
388. sound notifications or select a shorter ring tone Delete the previous text from a reply message Change how often podcast or social feed applications refresh content If your smartphone has a camera flash turn off the flash Keep your battery connections clean Power and battery On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the checkbox On the home screen click the connections area at the top of the screen or click the Manage Connections icon Select the Wi Fi checkbox On the home screen or in a folder click the Options icon Click Device gt Auto On Off In the browser press the SJ key gt Tabs Highlight a tab and click the icon On the home screen or in a folder click the Options icon Click Display gt Screen Display On the home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the EJ key gt Delete Original Text Your podcast and social feed applications periodically refresh content In some of these applications you can reduce how often the content refreshes For more information see the Help in the application On the home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on t
389. ss the SJ key gt Enable FDN Mode Type your PIN2 code Press the key on the keyboard OPO NS To turn off fixed dialing press the EJ key gt Disable FDN Mode Related information can t make or receive calls 31 49 User Guide Phone Add change or delete a contact in your fixed dialing list To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the EJ key gt Options gt FDN Phone List e To add a contact press the J key gt New Type your PIN2 code Press the BJ key Type a name and phone number e To change a contact press the Ea key gt Edit Change the contact information e To delete a contact highlight a contact Press the e key gt Delete 3 Press the BEJ key gt Save About smart dialing With the smart dialing feature you can set a default country code and area code for phone numbers in the Contacts application so that you don t have to dial a country code and area code each time that you make a call unless the country code or area code are different from the default codes that you set Some country codes aren t supported by the smart dialing feature In the smart dialing options you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the con
390. ssage on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone e If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the J key gt Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related information Generate an encryption key 302 Wireless coverage indicators 260 Change or delete a contact 207 Turn on or turn off a network connection 256 Turn on or turn off data service or set roaming options 257 Options for email filters 66 Resend a message 63 Resend a message 63 I m not receiving messages Try the following actions 81 User Guide Messages e Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Reset your smartphone Connect to the network and try again e If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation mess
391. st set up your SIM card or BlackBerry smartphone for this service 1 From the home screen press the key 2 Press the J key gt Options gt Call Waiting 3 Select or clear the Enabled checkbox 4 Press the BEJ key gt Save About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward or stop forwarding calls To perform this task your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 47 User Guide Phone 1 From the home screen press the key 2 Press the J key gt Options gt Call Forwarding e To forward all calls to a call forwarding number change the Forward Calls field to Always Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only change the Forward Calls field to Conditional Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 3 Press the EEJ key gt Save Your call forwarding settings apply to all subsequent incoming calls until you change your settings again To stop forwarding calls change the Forward Calls field to Never Add change or delete a call forwarding number To perform this task your wirel
392. support closed captions On the Home screen click the Media icon Press the J key gt Media Options Select the Display Closed Captions checkbox If necessary change the Appearance field Position field and Font Scale field Press the Aj key gt Save Op NS Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Mute a call 44 Amplify the volume using the audio boost feature 130 Improve sound quality for media files 130 Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the following e On the home screen click the Media icon Press the key gt Media Options 144 User Guide Media e On the home screen or in the Applications folder click the Voice Notes icon Press the Ea key gt Options 2 Change the Headset Music EQ field 3 Press the EJ key gt Save Turn on or turn off audio and video short
393. t imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PER
394. t a password for your BlackBerry smartphone and have the smart card password that you received with your smart card 1 On the home screen or in a folder click the Options icon 2 Click Security gt Password e To use a smart card and your smartphone password to unlock your smartphone set the Authentication Type field to Smart Card e To use your connected smart card reader even if the smart card is not inserted and your smartphone password to unlock your smartphone set the Authentication Type field to Proximity Select the Prompt for Device Password checkbox 3 Press the EEJ key gt Save 320 User Guide Security Import a certificate from a smart card On the home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the BJ key gt Import Smart Card Certs Enter your smart card password Select the checkbox beside a certificate Click OK Enter your key store password Click OK ONOaAP WN Lock your smartphone when you remove your smart card from your smart card reader 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 If necessary change the User Authenticator field to Smart Card 4 Select the Lock On Card Removal checkbox 5 Press the jj key gt Save Related information can t unlock my smartphone using my smart card 329 About smart password entry If you use advanced authentication and yo
395. t encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact information doesn t appear on the screen On the home screen or in a folder click the Options icon Click Security gt Encryption To encrypt data and files on your smartphone in the Device Memory section select the Encrypt checkbox To encrypt files that are stored on a media card in the Media Card section select the Encrypt checkbox and do one of the following eo NS 301 User Guide Security e To encrypt files using an encryption key that your smartphone generates change the Mode field to Device Key e To encrypt files using your smartphone password change the Mode field to Device Password e To encrypt files using an encryption key and your smartphone password change the Mode field to Device Password amp Device Key 5 Press the SJ key gt Save To stop encrypting data and files on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files on your media card in the Media Card section clear the Encrypt checkbox Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password 1 On the home screen or in a folder click the Optio
396. t panels Add an app to the Favorites panel Change options for the home screen such as the wallpaper Related information Quick Help Highlight and click the areas at the top of the home screen On the navigation bar click All Press and hold the EJ key Click an app Note The other app might still be running in the background Press a convenience key on the side of your BlackBerry smartphone Note You can customize which app a convenience key opens Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu in a message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a menu item tap the icon or click the trackpad On the home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the home screen or in a folder Press the EM key gt Mark as Favorite On the home screen press the BJ key gt Options Change what happens when you type on the Home screen 17 Assign an application to a convenience key 30 Keep an application running in the background and switch to another application 247 Tips Extending battery life For full instructions click the links under Related information at the bottom Close apps when you re finished with them In an app press the RM key and click Close or Exit
397. t the location 3 Press the EJ key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press the Ea key gt Navigate to Here Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Do one of the following e To lock the keyboard and screen press the Lock key on the top of your smartphone e To unlock the keyboard and screen press the Lock key again A e To lock your smartphone with a password on the home screen or in a folder click the p icon e To unlock your smartphone enter your password Press the key on the keyboard Turn on or turn off airplane mode You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on airplane mode click All Off e To turn off airplane mode click Restore Connections Related information Turn on or turn off a
398. tact If you add contacts from that organization to your contact list when you add their phone numbers you can type just the extensions instead of typing out the main phone number for the organization Related information can t make or receive calls 31 Add change or delete a call forwarding number To perform this task your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the home screen press the key 2 Press the EJ key gt Options gt Call Forwarding 3 Press the SHJ key e To add a call forwarding number click New Number Type a phone number Press the key on the keyboard e To change a call forwarding number click Edit Numbers Highlight a phone number Press the Ea key gt Edit Change the phone number Press the key on the keyboard e To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the SJ key gt Close 50 User Guide Phone Conference calls About conference calls You can create two types of conference calls with your BlackBerry smartphone If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your smartphone or computer Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one touch Join Now option if this feature is supported on
399. ted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs 220 User Guide Tasks and memos Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 204 Synchronize organizer data over the wireless network 197 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackB
400. ten or how many of your contact pictures are being replaced by other applications you might experience increased data charges To stop contact pictures from changing you must change the options in each application that is replacing your contact pictures 213 User Guide Clock CLOCK How to Clock Set the date and time 1 On the home screen or in the Applications folder click the Clock icon 2 Press the BJ key gt Set Time e To get the date and time from the wireless network automatically change the Update Time field to Automatic Note that you must be connected to the wireless network e To set the date and time manually change the Update Time field to Manual Click the Set Time or Set Date field Change the time or date Click OK 3 Do any of the following e To receive a prompt when your BlackBerry smartphone detects a new time zone change the Auto Update Time Zone field to Prompt e To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the Rj key gt Save Related information The time on my smartphone isn t correct 217 Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a different time zone you can display the time in your current location and the time in your home time zone 1 On the Home screen or in the Applications folder click the Clock icon 2
401. tes or PGP keys 2 3 Press the Ry key 4 Click one of the following menu items e Show Personal Certificates e Show Personal PGP Keys e Show Others Certificates e Show Others PGP Keys e Show CA Certificates e Show Root Certificates To view all the certificates on your BlackBerry smartphone press the Ea key gt Show All Certificates Send a certificate When you send a certificate your BlackBerry smartphone sends the public key but doesn t send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 307 User Guide Security 3 Highlight a certificate 4 Press the J key gt Send via Email or Send via PIN Delete a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Highlight a certificate 4 Press the jj key gt Delete View the certificate chain for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Highlight a certificate 4 Press the J key gt Show Chain Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates Indicator Description P The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a s
402. that have been approved for use in your organization Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 From your computer visit www blackberry com update 2 Click Check for Updates 3 Connect your BlackBerry smartphone to your computer 4 Complete the instructions on the screen Related information About backing up and restoring smartphone data 196 My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 254 Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related information About backing up and restoring smartphone data 196 My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 254 Downgrade or ret
403. that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views Day view Week view and Month view display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 On the Home screen click the Calendar icon 2 Press the Rj key gt View 3 Click a view Go to a specific date in the calendar 1 On the Home screen click the Calendar icon 2 Press the BJ key e To move to a specific date click Go To Date e To move to the current date click Go To Today Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon 2 Press the J key gt New Appointment 3 Type the meeting or appointment information e To invite a participant to a meeting press the s key gt Invite Attendee Click a participant 4 Do one of the following e To send the meeting invitation to the participants that you invited press the Ea key gt Send e To save an appointment press the s key gt Save Related information Turn off your smartphone 282 can t schedule appointments that span multiple days 204 can t set some fields when schedul
404. the EEJ key gt Options 3 Inthe Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the J key gt Save Set options for bedside clock mode You can set which sounds or notifications are turned off when bedside clock mode is on 1 On the home screen or in the Applications folder click the Clock icon 2 Press the EJ key gt Options 3 In the Bedside Mode section do any of the following 215 User Guide Clock e To turn off the flashing LED notification select the Disable LED checkbox e To turn off the connection to the wireless network so that your BlackBerry smartphone doesn t receive phone calls or messages select the Disable Radio checkbox e To dim the screen select the Dim Screen checkbox e To use a different sound profile change the Sound Profile field 4 Press the EEJ key gt Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the jj key gt Enter Bedside Mode To turn off bedside clock mode press the key Use the stopwatch 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the SJ key gt Stopwatch 3 Click the start stop icon e To record lap times click the lap icon e To stop timing click the start stop icon ag
405. the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software Delete a language You can delete languages that you don t use to increase the amount of storage space available 1 On the home screen click the Setup icon 2 Click Languages gt Manage Languages 3 Select the languages you want to keep 4 Click Update Any languages that you don t select are deleted from your BlackBerry smartphone Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Language and Method e To change the display language change the Display Language field e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing Language field 3 Press the EEJ key gt Save 232 User Guide Language Troubleshooting Language Some characters don t appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that s associated with your BlackBerry smartphone might not support the characters For more information contact your wireless service provider or administrator can t find a display language on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www b
406. the Media Card section change the Mode field to Device Password e For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information About file encryption 286 can t use a shortcut Try the following actions 142 User Guide Media e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 130 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 131 Videos How to Videos Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To play a media file click the gt icon To pause a media file click the icon To stop a media file click the J icon To move to t
407. the custom field Press the J key gt Save gr Ot N You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry smartphone either pauses before dialing the additional numbers pause or prompts you to type them wait 1 After you type the main part of a phone number in a phone number field press the Ea key 2 Click Add Pause or Add Wait 3 Type the additional numbers 206 User Guide Contacts 4 Press the BEJ key gt Save Change or delete a contact Do one of the following e To change a contact on the Home screen click the Contacts icon Highlight a contact Press the Ea key gt Edit Change the contact information Press the J key gt Save e To change a contact using information on your BlackBerry smartphone such as information in an email or a calendar entry highlight the information you want to add to a contact Press the Ea key gt Add to Contacts gt Add to Existing Contact Click a contact If necessary add contact information Press the Ea key gt Save e To delete a contact on the Home screen click the Contacts icon Highl
408. tion About file encryption 286 Pictures How to Pictures Zoom pan or rotate a picture In a picture do one of the following e To zoom in to the picture click the trackpad To zoom out from the picture press the key e To pan the picture when you are zoomed into it slide your finger on the trackpad in any direction e To rotate the picture press the Jj key gt Rotate Related information receive an error message after rotate a picture 170 Save a picture from a text message or a webpage You can save picture files such as jpg png gif or omp files to the BlackBerry smartphone storage space or a media card 1 Open a picture attachment in a text message or highlight a picture on a webpage 2 Press the Rj key gt Save Image gt Save 164 User Guide Media Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the EJ key gt Set As Wallpaper Related information My display changed 237 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the jj key gt View Slide Show To close the slide show press the key Change your slide show options 1 On the Home screen click the Media icon 2 Press the HJ key gt Media Options e To change the number of second
409. tion key might help resolve the issue On the home screen or in a folder click the Options icon Click Security gt Security Status Information Highlight a service Press the J key Click Regenerate Encryption Key OP ON Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e When you insert your smartphone in a holster e When you do not use your smartphone for a specified period of time e When you synchronize with your computer e When you change the time or the time zone for your smartphone e When you lock your smartphone Turn on memory cleaning 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 Select the Enable checkbox 4 Press the EEJ key gt Save Change when your smartphone deletes sensitive data from the temporary smartphone memory 1 On the home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning e To prevent your Black
410. tion supports the signing or encryption options that you want Try using a different message classification 119 User Guide Messages I can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons 120 The attachment information might not be available on the BlackBerry Enterprise Server Your administrator might have set options to prevent you from opening attachments in encrypted messages You might have received the message from an email account that doesn t support attachments in encrypted messages The message might have been encrypted with an algorithm that isn t supported If you are using the PGP Support Package for BlackBerry smartphones you can t open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server User Guide Files and attachments FILES AND ATTACHMENTS How to Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your smartphone or attach them directly to email messages without downloading them You
411. to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder Change the default message classification To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the message classification that was used for the last message 1 On the home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Classification field 4 Press the BEJ key gt Save Change the size of PGP indicators in messages 1 On the Home screen or in a folder click the Options icon 118 User Guide Messages 2 Click Security gt PGP 3 Change the Message Viewer Icons field 4 Press the BEJ key gt Sav
412. to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer see the Help in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Do one of the following e If you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media f
413. tphone mutes the call so that you can hear others on the call but they can t hear you Related information Mute a call 44 Amplify the volume using the audio boost feature 130 Improve sound quality for media files 130 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the J key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the J key gt Save CP ONS 172 User Guide Media Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the following e On the home screen click the Media icon Press the Ea key gt Media Options e On the home screen or in the Applications folder click the Voice Notes icon Press the Ea key gt Options Change the Headset Music EQ field 3 Press the EEJ key gt Save N Turn on or turn off audio and video shortcuts By default your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play pause and skip audio and video files 1 On the home screen click the Media icon 2 Press the EJ key gt Media Options 3 Select or clea
414. try 4 Press the Bj key e To change the Word Substitution entry click Edit Change the entry Press the J key gt Save e To delete the Word Substitution entry click Delete Type text using the predictive input method When you are typing text do any of the following e To select the highlighted suggestion and start typing a new word press the key on the keyboard e To select the highlighted suggestion and continue typing click the word e To ignore the suggestions keep typing Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Typing 3 For a keyboard do one of the following e To turn off all typing assistance change the Style field to Direct e To set your smartphone to suggest word predictions as you type change the Style field to Predictive 4 Press the EJ key gt Save 341 User Guide Calculator CALCULATOR Use the calculator On the Home screen or in the Applications folder click the Calculator icon e To press a key in the calculator click the key or press the corresponding key on the BlackBerry smartphone keyboard Convert a measurement On the Home screen or in the Applications folder click the Calculator icon Type a number 3 Press the SJ key e To convert the number from imperial to metric click To Metric e To c
415. ture might not be supported Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area can t turn on cell broadcasting If your BlackBerry smartphone uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the checkbox beside all the languages that your SIM card doesn t support can t attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show 94 User Guide Messages Try the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg file gif file or midi file e Verify that the file isn t copyright protected e lf templates are available for your BlackBerry smartphone use a blank template to compose your text message can t use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches PIN
416. tures Change settings for different scenes Camera icons These icons appear at the bottom of the screen in the camera You can click these icons a View pictures e Geotagging is turned on e Geotagging is turned off Take another picture 157 User Guide Media Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1 On the Home screen click the Camera icon 2 If you have turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Related information Record a video 151 Change the flash setting for pictures that you take 1 On the Home screen click the Camera icon 2 To switch between flash settings click the flash icon at the bottom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments Descriptions of the scene modes are available on the camera 1 On the Home screen click the Camera icon 2 To change the camera scene mode click the scene mode icon at the bottom of the screen 3 Select a scene mode When you close the camera the scene mode is saved Change the size of pictures that you take The larger the pictur
417. type a password 329 Set a smartphone password If you forget your BlackBerry smartphone password it can t be recovered You can reset your password without knowing your current password by deleting all your smartphone data Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue On the home screen or in a folder click the Options icon Click Security gt Password Click Set Password Type a password Press the J key gt Save uP on To turn off your smartphone password clear the Enable checkbox Related information About backing up and restoring smartphone data 196 About the smartphone password 297 297 User Guide Security forget my smartphone password 33 Delete smartphone data third party applications or media card files 299 Change the smartphone password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password gt Change Password Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Do one of the following e To lock th
418. uch as display options Specify whether third party applications can access media files on your smartphone Specify whether third party applications can add or delete application modules or access module information such as an application name or version Specify whether your smartphone can use third party applications as a source for customized themes Specify whether third party applications can simulate actions such as pressing a key on your smartphone Specify whether third party applications can register browser filters with the browser on your smartphone to add change or delete website content before it appears in your browser Specify whether third party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings Specify whether third party applications can reset the duration that your smartphone remains unlocked after you stop using it Specify whether third party applications can display information while your smartphone is locked Related information Set permissions for a third party application 325 327 User Guide Security Data permissions for third party applications Permission Email Organizer Data Files Security Data Secure Element Related information Description Set whether third party applications can access email messages text messages or PIN messages on your BlackBerry smartphone Set whether third p
419. umber e If you re using your BlackBerry MVS Client phone number verify that support for the BlackBerry MVS Client is turned on e If you re using your BlackBerry MVS Client phone number verify that your smartphone is registered with the BlackBerry Mobile Voice System From the home screen press the key Press the s key Click Options Click BlackBerry MVS Client Press the key Click Register Now If the Register Now menu item doesn t appear or if the registration fails contact your administrator If the registration doesn t complete wait for a short period of time and then try again e If you have set call forwarding for the phone number provided by your wireless service provider calls to your BlackBerry MVS Client phone number are also forwarded To receive calls to your BlackBerry MVS Client phone number verify that call forwarding is turned off Related information Fixed dialing and smart dialing 49 Call waiting call forwarding and call blocking 47 Switch the active phone number 53 31 User Guide Quick Help I m not receiving messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network and try again If you created an email address or added an existing email address to your smartphone using the em
420. upport and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your smartphone is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your smartphone To get an adapter accessory that Research In Motion has approved for use with your smartphone visit www shopblackberry com 339 User Guide Accessibility options Turn on or turn off TTY support 1 From the Home screen press the key 2 Press the SJ key gt Options gt TTY 3 Change the TTY field 4 Press the jj key gt Save ATTY indicator appears in the connections area at the top of the Home screen Related information About TTY support 56 Phone options 54 Voice dialing Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Related information can t make calls using a voice command 62 Available voice commands Voice command Call lt contact name or phone numbers Call lt contact name gt lt phone number type gt Call extension lt extension number gt Check my phone number 340 Description Say this voice command to make a call To perform this task with a Bluetooth enabled devic
421. ur BlackBerry smartphone password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your smartphone is designed to remember the format of a password that you type in a password field When you type the password again your smartphone applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone Turn off smart password entry To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields On the Home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart Card Clear the Smart Password Entry checkbox Press the SJ key gt Save ra o DA 321 User Guide Security To turn on smart password entry again check the Smart Password Entry checkbox
422. ur SIM card phone book to your wireless service provider s contact backup server When you insert a new SIM card in your BlackBerry smartphone you can choose to replace or merge that SIM card s phone book with the contacts that you have backed up on your wireless service provider s contact backup server 1 Insert a new SIM card into your smartphone or switch your SIM card 2 Onthe home screen click the Contacts icon 3 When prompted to sign up for contact backup service select Yes e To replace your SIM card phone book with the contacts you backed up to your wireless service provider s contact backup server click Delete e To merge your SIM card phone book with the contacts you backed up to your wireless service provider s contact backup server click Do Not Delete 4 Click Next Change or delete SIM card contacts 1 On the home screen click the Contacts icon 2 Press the E key gt SIM Phone Book 3 Highlight a contact e To change a SIM card contact press the SJ key gt Edit Change the contact information Press the Jy key gt Save e To delete a SIM card contact press the SJ key gt Delete e To delete all SIM card contacts press the Jj key gt Delete All Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages your text messages sti
423. ur input language is set to Afrikaans Arabic Catalan Croatian Czech Danish Dutch English French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish or Turkish 227 User Guide Typing Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry smartphone doesn t recognize spelling suggestions when available appear in bold in the list that appears when you type On the home screen or in a folder click the Options icon Click Typing and Language gt Typing For a keyboard click Advanced Style Options Clear the Spelling checkbox Press the Aj key gt Save OP ONS can t check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling For example you might not want the spelling checker to include acronyms or one letter words You can also set your BlackBerry smartphone to check spelling automatically before you send an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and
424. ur smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 204 Synchronize organizer data over the wireless network 197 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone On the Home screen click the Messages icon Press the EEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the J key gt Save OR OS Stop forwarding email to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2
425. ur wireless service provider or administrator 1 In a message in a calendar entry or on a webpage do one of the following e lf there is only one attachment in a message or calendar entry press the Ea key e If there are multiple attachments in a message or calendar entry highlight an attachment Press the Ea key e f a are downloading a file from a webpage press the Ea key 2 Click Download Attachment or Download File 3 Click the folder that you want to save the file or attachment in 4 Click Save To stop downloading an attachment in a message highlight an attachment that you are downloading Press the EJ key gt Cancel Download Search for a file that is saved on your smartphone 1 On the Home screen click the Media icon 2 Press the SJ key gt Explore 3 Find the file To view the file click the file Depending on the file type the file might not appear in its original format Related information Search for a file that is saved on your organization s network 122 About files and attachments 102 Search for a file that is saved on your organization s network To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Files icon 2 Inthe Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization
426. urn to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Software Updates e f you recently updated your BlackBerry Device Software to return to the previous software version press the J key gt View Result gt Downgrade e To downgrade to an earlier software version scroll to a software version that the icon appears beside Click Perform Downgrade Follow the instructions on the screen 253 User Guide BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following e On the Home screen or in a folder click the Options icon Click Device gt About Device Versions e f supported by your input language in a message or memo type myver followed by a space Troubleshooting BlackBerry Device Software can t update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to update your BlackBerry Device Software over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to a wireless network e Verify that you re not roaming outside of your wireless service provide
427. use the buttons on a Bluetooth enabled headset to perform actions Control AVRCP Data Transfer Desktop Connectivity Dial Up such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data This profile allows you to use your BlackBerry smartphone as a modem when it is connected Networking DUN Handsfree HFP to a Bluetooth enabled computer This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets Headset HSP and car kits that support the Handsfree profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets Message Access that support the Headset profile This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to Profile MAP Serial Port Profile SIM Access notify you of new messages This profile can also help you read delete browse compose and send messages This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer
428. vider Indicator 3GB2 4G82 H 82 EDGE GPRS NXTL MIKE or NTWK 268 Description Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal You are connected to a mobile network and you can access features such as email messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection User Guide Manage Connections Indicator Description F Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device Related information About e
429. vider Region Depending on your region you might have the option to add or update apps using the BlackBerry App World storefront You might also be able to download apps from a web page or an application The availability of certain apps varies by region Related information Check what wireless networks your smartphone connects to 255 Find more information 19 BlackBerry Device Software 252 Find more information e Help on your smartphone Find step by step instructions in the user guide for your BlackBerry smartphone Click Help on the home screen or in an application menu e www discoverblackberry com Find software applications and accessories for your smartphone e Your wireless service provider website Find information about your wireless network or wireless service plan How to Top 10 BlackBerry smartphone users have spoken Here are the top 10 things they want to know how to do on their smartphones Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options e Internet Mail Account Use this option to associate your BlackBerry smartphone with one
430. wise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 219 User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 Inthe Contacts application Calendar application Tasks application or MemoPad press the Ea key gt Options 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization checkbox
431. with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the Ea key gt Categories 2 Select the check box beside a category 3 Press the i key gt Save 208 User Guide Contacts To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 2 Press the SJ key gt Filter 3 Press the EJ key gt New 4 Type a name for the category 5 Press the key on the keyboard To delete a category highlight the category Press the JR key gt Delete Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When
432. wser icon 2 Inthe address bar type a web address or search terms 3 Press the key on the keyboard To stop loading a webpage press the BEJ key gt Stop Related information No browser is available on my smartphone 195 Zoom in to or out from a webpage On a webpage press the EJ key gt Zoom To turn off zoom mode press the key About tabbed browsing With tabbed browsing you can open multiple webpages on your BlackBerry smartphone at the same time You can quickly switch between tabs that are open open a new tab without closing another or close the current tab without closing the entire browser If you open a link that is in a message calendar entry or memo the link automatically opens in a new tab The more tabs that you have open the more memory your smartphone uses Related information Open close or switch between tabs 184 can t open a new tab 195 Open close or switch between tabs Do one of the following e To open a new tab in the browser press the Ea key gt Tabs Click the New Tab icon e To open a new tab for a link on a webpage highlight the link Press the Ea key gt Open Link in New Tab e To switch between tabs in the browser press the e key gt Tabs Click a tab e To close a tab in the browser press the Ea key gt Tabs Highlight a tab Click the E icon 184 User Guide Browser Search for text in a message in a file or on a webpage To search for text in a presentation y
433. y Related information Set options for backlighting 234 33 User Guide Quick Help Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Organizer data isn t synchronizing over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad e If you use the BlackBerry Internet Service you must synchronize calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software can t pair with a Bluetooth enabled device Try the following actions e Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e If you don t know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e f your smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your smartphone discoverable for a short period of time Many car kits need to discover your smartphone rather than
434. y Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Empty the deleted items folder on your computer from your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports t
435. y a media file click the gt icon To pause a media file click the icon To stop a media file click the JJ icon To move to the next media file click the P icon To move to the previous media file or the beginning of the media file that is currently playing click the lt lt icon Pa E a a To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Shuffle or repeat songs 1 On the Home screen click the Media icon gt Music icon 2 Do one of the following e To shuffle and play all of your songs click Shuffle Songs e To shuffle all the songs by an artist or in an album genre or playlist find and highlight one of these categories Press the Jj key gt Shuffle e To repeat the song playlist aloum or artist that is currently playing press the e key gt Repeat gt Current Song Playlist Album or All Songs To stop shuffling songs press the S key gt Shuffle To stop repeating songs press the SJ key gt Repeat gt Off 128 User Guide Media Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card You create an automatic playlist by specifying criteria for artists aloums or genres of music The songs that meet all of the criteria are automatically added to the playlist 1 Onthe H
436. y delete the folders from both the Pictures application and from the smartphone storage space or media card including any files that aren t pictures and that aren t visible in the folders in the Pictures application highlight the folder Press the Ea key gt Delete The folders that you imported are deleted from their locations on your smartphone storage space or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they ll no longer appear in the Camera Pictures folder 1 On the Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Select or clear the Media Card Support checkbox 4 Press the i key gt Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send
437. y smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media checkbox 4 Press the EEJ key gt Save Related information receive a prompt to switch networks when stream a song or video 195 Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience You can delete password information browser history download history cookies content that has been pushed to your smartphone and the browser cache 1 On the Home screen click the Browser icon 2 Press the EEJ key gt Options 3 Inthe Privacy and Security section below Clear Browsing Data select the checkboxes beside the types of browsing information that you want to delete 4 Click Clear Now Turn off cookies in the browser 1 On the Home screen click the Browser icon 2 Press the EEJ key gt Options 3 In the Privacy amp Security section clear the Accept Cookies check box 190 User Guide Browser 4 Press the BEJ key gt Save Turn off JavaScript support JavaScript is used on some webpages to provide interactive features such as menus and sounds If you do not want the browser to provide JavaScript features you can turn off JavaScript support 1 On the home screen click the Browser icon 2 Press the EJ key gt Options 3 In the Web Content section clear the Enable JavaScri
438. y that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e In the video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 71 Copy move rename or delete a file 124 Change the size of pictures that you take 158 Change the video size and format 152 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password e For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information About file encryption 286 can t use a shortcut Try the following actions 135 User Guide Media e Depending on the typing input language that you re using so
439. you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 Inthe Contacts application Calendar application Tasks application or MemoPad press the Ea key gt
440. your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Mobile Network 3 Press the EEJ key gt My Preferred Network List 4 Highlight a wireless network 258 User Guide Manage Connections 5 Press the SJ key gt Delete 6 Press the EJ key gt Close Change the order of preferred networks To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported Your smartphone connects to networks based on the order that they appear in the preferred network list 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Mobile Network Press the EJ key gt My Preferred Network List Highlight a wireless network Press the J key gt Move Click the new location Press the SJ key gt Close on OW BN Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network On the Home screen click the Manage Connections icon
441. your smartphone e If you recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the BlackBerry Device Software e Verify that you have cleared the browser cache 288 User Guide Storage space and media cards Related information View the amount of available storage space on your smartphone 285 Tips Freeing space for your music pictures videos and files 26 289 User Guide Search SEARCH How to Search Search for an item You can search for help contacts documents files memos pictures videos and more on your BlackBerry smartphone You can choose to narrrow your search from an app You can also choose to expand your search to the Internet 1 On the home screen click the icon 2 Type your search terms To stop a search press the key twice Search for an item using voice enabled search Voice enabled search might not be available in all languages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the home screen click the icon 2 Click the AQ icon 3 Say your search terms To stop a search press the key twice Set the types of items that are included in searches 1 On the home screen or in a folder click the Options icon Click Device gt Search Specify the types of items that you want to include in searches Press the J key gt Save PON Change the language for v
442. your smartphone discovering the car kit On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes e Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a Bluetooth enabled device Press the EJ gt Devices Properties Clear the Encryption checkbox Press the Jj key gt Save Related information Make your smartphone discoverable 274 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes 34 User Guide Quick Help Related information Change the amount of time before the media player screen closes 131 35 User Guide Tips and shortcuts TIPS AND SHORTCUTS Depending on the typing input language that you are using some shortcuts might not be available Tips Doing things quickly For full instructions click the links under Relate
443. your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator Related information Display a second time zone on the clock 214 Set the date and time 214 217 User Guide Tasks and memos TASKS AND MEMOS Create a task or memo You can create tasks in the Tasks application or Calendar application and you can make any of your tasks visible in the calendar 1 On the Home screen click the Calendar icon or in the Applications folder click the Tasks icon or MemoPad icon e To create a task in the Calendar application press the Jj key gt New Type the task title and fill in the details such as the due date and recurrence e To create a task in the Tasks application click Add Task Type the task title and fill in the details such as the due date and recurrence e To create a memo click New Memo Type a title and the memo 2 Press the J key gt Save Send a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon Highlight a task or memo Press the BJ key gt Forward As Click a message type PONS Change or delete a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon e To change the task or memo click it Change the task or memo
444. ystem Settings gt SIM Card Press the BJ key gt Enable Security Type your SIM card PIN code Press the key on the keyboard aPon Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt SIM Card 3 Press the EJ key gt Change PIN2 Code 296 User Guide Security SECURITY How to Security Security basics About the smartphone password If you set a BlackBerry smartphone password you ll be prompted to enter your password to unlock your smartphone If you forget your password it can t be recovered If you exceed the number of allowed password attempts your smartphone deletes all your smartphone data for security reasons and you ll be prompted to set a new password If your smartphone uses a BlackBerry Enterprise Server depending on the IT policies that have been set by your administrator data on your media card might be deleted as well For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Set a smartphone password 297 forget my smartphone password 33 My smartphone prompts me to make an emergency call when

P'9981 - 7.0 - User Guide

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