Polycom CX 700 User Guide
Contents
1. 0 eee eee eee 1 8 Logging in on Your Phone 0 0 eee eee ee eee 1 8 Ujare undeliles 455 24923298995 9c IL a PG EAE SEES 1 11 2 Customizing Your Phone eeeeees 2 1 Configuring Basic Settings 0 cece eee eee eee 2 1 Changing Date and Time Format 0 0 eee eee eee 2 2 Changing Location and Time Zone 00 00 cee ee eee 2 3 Changing Ring TONES ce esa d ocupa dires PUR P ieee ipud wa ods 2 4 Changing Displayed Language eese 2 4 Locking and Unlocking Your Phone 046 2 5 Adj sting the Volume 222 929 me Rd RE a ra 2 7 Adjusting Display Brightness 0 0 cee ee eee eee 2 7 Enabhns Hieh Contact ss ose idR HERR ERES cons RE inns tindi 2 8 Enabling Text Telephone 00 cee eee cece eens 2 9 Changing YOUP PIN 2a2c ccasteecaciuseceneee aia e dod eid ara 2 0 WC OIG Uses eye trin araa e E Soot ded Ud PE Ita uds due 2 10 Calibration of Touch Screen 0 0 eee esee 2 10 Choosing a Phone LoCatotises des hsues hber uk EP REY dae 2 12 User Guide for the Polycom CX700 IP Phone yi Manap ine Call Lii seinare eaaa 2 12 Manace CONICS 2 14 Adding ConaCiS PP 2 14 Delete Contaci seese eiseni ar eS 2 14 Frequent CONG IS coges 654u8 bende Eni aea ERa 2 14 Placing a Call to a Contact su ue chy aside ranean 2 14 Searching For a Contact 0 0 cece eee eee eee 2 15 View ine a Contact G2. 2 Select Calibrate Touch Screen Carefully press and briefly hold your Fingertip on the center of the target Repeat as the target moves around the screen 3 Follow the on screen instructions to set the calibration 4 Touch the graphic display a final time to finish the calibration User Guide for the Polycom CX700 IP Phone Choosing a Phone Location The phone location assists emergency responders in locating distressed callers To view or set your phone s location Press the Settings soft key 2 Select Phone Location Your location will appear on your phone LH H og Tp fen Circeo a Beesai0 7 Wed 11 02 Auailable Phone Location Phone location assists emergency responders in locating the caller This phone is currently located at Building 31 ME 40th St Redmond WA 38052 USA OF Edit 3 Press the OK soft key Managing Call Lists A call log showing a list of placed and received calls can be viewed on the graphic display 4 This feature requires access to Microsoft Exchange 2007 Customizing Your Phone To view the call log 1 On the left hand side of the graphic display select the Call Log soft key an PECIA mnl ERA H n i _ 7 Auailable we Tie p314 All Calls ttl V j Uu amp 2 E Ken Circeo 9 14 3 33 PM di t El Ken Circeo 9 14 3 29 PM t E Ken Circeo g 14 3 24 PM am h
3. Guide for the Polycom CX700 IP Phone During a call if you are using the handset pressing the Volume key adjusts the handset volume During a call if you are using the headset pressing the Volume key adjusts the headset volume If you press the Volume key when not in call the ringer volume is adjusted You can also adjust volume by selecting the Settings soft key and the Volume screen Refer to Adjusting the Volume on page 2 7 Placing Calls on Hold During a call press the Hold soft key This will be indicated on the graphic display by the hold on the graphic display hh Ruailable nor MET 11 02 LL i Anonymous Caller vs S Resume TEIRA Guest Conference Transfer End Call New Call Press the Resume soft key again to resume the call As using the Hold feature typically generates music or a beeping tone avoid putting a conference call on hold Hosting Conference Calls You can initiate a conference call by selecting one or more contacts by selecting a contact group or by selecting a distribution group You start a conference call as an initial phone call and then add more contacts You can join two calls into one conference through the Merge Calls selection Using the Basic Features of Your Phone To set up a conference 1 Call the first party Contact Directory or Call Lists For more information refer to Placing Calls on page You can either dial the phone number directly or search
4. are added through Microsoft Lync 2010 on your computer Deleting Contacts Entries in the contact list are deleted through Microsoft Lync 2010 on your computer Frequent Contacts You can now view your Frequent Contacts on your phone The Frequent Contacts group was added to Contact Groups to let you easily find the people who you contact the most Placing a Call to a Contact To place a call to a contact gt gt Select the Contact card and then select the number Customizing Your Phone Searching For a Contact To search for a particular contact gt gt From the contact screen search for a contact using the dial pad When a dial pad key is pressed the entries whose first name starts with a character that matches the letters on the key label will be retrieved For example if you enter Peter all entries whose first name is Peter are listed AU P i _ Manjnder Kaur dE Available rl deb s 2285 wasfob 7 Tue 11 02 E 73837 Peter 4 More results available Refine your search i Available Peter Byrne SQL Updating Cardwell Updating Peter Cosacchi Updating Call Cancel Add Contact You can dial any successful matches from the resulting information on the graphic display Viewing a Contact Group To view a Contact Group 1 On the right hand side of the graphic display select Contact Groups os 2 Do one of the following steps To view a Conta
5. bad contrast e Make sure the LAN cable is inserted properly at the side of the phone try unplugging and re inserting the cable If using PoE have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Do one of the following steps e Refer to Adjusting Display Brightness on page 2 7 Reboot the phone to obtain a default level of contrast refer to Updating Configuration on page 4 17 Outbound or inbound calling is Do one of the following steps unsuccessful e Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response The display is flickering Certain types of older fluorescent Do one of the following steps lighting may cause the display to Move the Polycom CX700 IP phone appear to flicker away from the lights e Replace the lights Troubleshooting Your Phone Audio Symptom Problem Corrective Action Contact your system administrator to ensure your account is configured in Enterprise Voice mode There is no audio on the Your Microsoft Lync 2010 Server Polycom CX700 handset account may not be configured earpiece correctly Ensure that the headset is properly connected Ensure that the headset amplifier if required for your headset is turned on an
6. for the number in the 3 2 Searching For a Contact on page 2 15 or Managing Call Lists on page 2 12 2 After the first party answers press the Conference soft key then press the Add Someone soft key T XE I H L I E ET TEE ae t r RETES Fr PET x ip T a ae ag In 4 call Tue 09 14 Ken Circeo DT 3 Hold 1 li Er Add Someone p KATIN EE Conference SEE End Call 3 Call the second party To end a conference call gt gt Press the EndCall soft key or hang up Joining Meetings latest version of Microsoft Lync 2010 Conferencing Add in For more information You can only join a Communicator online meeting that was created by using the 4 contact your system administrator You can view your meetings and join a meeting directly from your phone User Guide for the Polycom CX700 IP Phone To view meetings on your phone 1 On the left hand side of the graphic display press the Calendar soft key 21 4 E lu Li Tue 09 14 ee ee lae JS ENT nder Kaur ml er In a meeting Calendar 5ync Meeting z 3 30 PM 4 30 PM Online Meeting Team Meeting o a un PM 6 30 PM Online Meeting Training z To join meetings on your phone 1 On the left hand side of the graphic display press the Calendar soft key 2 Select the meeting that you want to join and then press the Join soft key Transferring Calls A call can be transferred in
7. high static environments where users frequently Connecting the Phone to the Network Use Power over Ethernet PoE for network and power source connections unless otherwise directed by your system administrator To connect the network and AC power gt gt Plug the supplied network cable between the LAN jack on the back of the phone and an available network RJ 45 data port Using the supplied network cable the phone can be powered from a PoE IEEE 802 3af enabled network port The phone will begin to power up administrator for an AC DC power adapter Plug the AC DC power adapter into the Polycom CX700 IP phone s power plug then plug one end of in the country specific power cord into the power adapter and the other end into an available AC outlet 4 If there is no PoE enabled network data part available contact your system Getting Started with Your Phone For more information on logging in refer to Logging in on Your Phone on page 1 8 Connecting to Your Computer Using a USB Cable You can connect your Polycom CX700 IP phone to your computer using a USB cable The advantages of this connection include Computer sign in If you are logged into Microsoft Lync 2010 on your computer you are automatically logged in on your phone Making a one click audio call Each contact in your contact list has a default number that you can call by clicking the Contact card to the right of the contact e Phone Audio When y
8. is properly installed and 2010 client configured Controls Symptom The dial pad does not work Troubleshooting Your Phone Problem Corrective Action The dial pad on the Polycom CX700 IP phone does not respond Do one of the following steps e Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator since this may allow more detailed troubleshooting to occur before losing any current status information User Guide for the Polycom CX700 IP Phone Access to Screens and Systems There is no response from key The Polycom CX700 IP phone is Do one of the following steps presses not in active state Press the keys more slowly e Check with the system administrator to see whether or not the key has been mapped to a different function or disabled Make a call to the phone to check for inbound call display and ringing as normal If successful try to press feature keys within the call to access the Menu for example Reboot the phone to attempt re registration to the call server refer to Updating Configuration on page 4 17 The display sh
9. lil ken Circeo 9 14 3 22 PM ti Diane Forsyth 9 14 2 Sort the Call Log screen in one of the following ways To view all calls that you have missed received or placed select All To view calls that you have missed select Missed Calls t To view calls that you have received select Received Calls ty To view calls that you have placed select Place Calls amp 3 To view the Contact card for a contact in the Call Log select the Contact card next to the contact name 4 When you are finished viewing the contact card select the Close Card soft key Missed calls are displayed in bold After the call log has been closed for 10 seconds only subsequent missed calls are displayed in bold User Guide for the Polycom CX700 IP Phone Managing Contacts You can view your list of contacts on the graphic display You can view the following information about each contact e The contact s presence icon e The contact s name e The contact s presence status e The Contact card which contains detailed information about the contact 4 The following limitations with respect to contacts exist on the Polycom CX700 IP phone e The Microsoft Outlook contact list must contain less than 5000 contacts e he Microsoft Lync 2010 contact list must contain less than 400 contacts e Your company s global address list must contain less than 200 000 entries Adding Contacts New entries to the contact list
10. not see them on the display Troubleshooting Your Phone Do one of the following steps Adjust the ringing level from the front panel using the volume up down keys Check same status of handset headset if connected and through the Speakerphone Verify that the phone is logged in and registered with Microsoft Lync 2010 Server Do one of the following steps Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response Verify that the phone is logged in and registered with Microsoft Lync 2010 Server You may not have your dial plan set correctly or you may not have authorization to dial out Contact your system administrator Do one of the following steps When there is an incoming call lift the handset press Speakerphone key or press Headset key and you will get a dial tone Do one of the following steps If you are not in either call view or contacts view make sure you go back to call view or contacts view Touch screen input once to make sure text box is in focus User Guide for the Polycom CX700 IP Phone Displays There is no display Power is not correctly applied to Do one of the following steps The display is incorrect the Polycom CX700 IP phone e Check that the display is illuminated The display has
11. two ways e Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call You can also park calls in the parking lot Calls in the parking lot will be answered depending on the priority of the call The parking lot service must be enabled for you tobe able to transfer calls there For more information contact your system administrator Using the Basic Features of Your Phone To perform a consultative transfer 1 During a call press Transfer soft key The active call is placed on hold ETE i Ina call rf a Ken Circeo pe SS Transfer to Parking Lot Transfer to Mobile Phone Consult Then Transfer To Transfer Directly To New Call Conlerenge Transfe End Call Press the Consult then Transfer To soft key Select the contact to which you want to transfer the call As soon as the ring back sound is heard or after the party answers press the Complete Transfer soft key to complete the transfer You can talk privately to the party to which you are transferring the call before the transfer is completed You can cancel the transfer before the call connects by pressing the Canc
12. Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX700 IP phone The Polycom CX700 IP phone provides a complete phone experience for Microsoft Lync 2010 The graphic display features flexible navigation using its touch screen capabilities the navigation wheel just below the screen or the traditional number keypad The Polycom CX700 IP phone supports advanced functionality including e Presence and directory enabled telephony e 5 7 color touch screen Windows CE e Wideband audio e 2 USB ports Biometric fingerprint reader e 210 100 switched Ethernet ports with POE This chapter contains e Parts List e Assembling Your Phone e Features of Your Phone e Before You Use Your Phone To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator User Guide for the Polycom CX700 IP Phone Parts List The following components are included in your Polycom CX700 IP phone package Polycom CX700 IP phone e handset amp handset cord e Network Cable e USB cable Getting Started with Your Phone e Quick Start Guide and registration card Sm Check this list before installation to en
13. IEDUD a 14 dtbxog che otra S dc De deta da hehe dli 2 15 3 Using the Basic Features of Your Phone 3 1 ld renpae TTC 3 2 PS gna c saue caeteoe lane ciate eae ss ieee beeen ens ee 3 3 Pace Calls X 3 5 Redialin Numbers 12 eta a etur ORI hss DR Ed dus ea dU e ded 3 5 M tne the NICHODBOPS 2o osotuasrd dur ewe dea TA V AER LUE cece 3 5 Adjusting the Call Volume sslseeleeee eee 3 5 Placine Calls On HOM xccesticnon yin daraa ehyeed soe heeentessesaes 3 6 Hosting Conference Calls acre pex eR deere tees Peace dS 3 6 TOI MeCN S uo aisi and lxiv di dhcp deir teo a sb Eod ics Od mos E Rol d 3 7 burst SCi NETT TPCTIC TT 3 8 Forwarding Calls 22 330 dddorndus Soodiecd dosi anb ao de tori dusc an dd deiade 3 10 Using Voice Mail 9 23 243951509 keidi diad ieia y hae bee dU iube a fd 3 11 Changing Your Presence Information 00 cece ee eee 3 12 Restarting Your Phone 54625212 e554 duso hd odode ond v3 4d eig dd 3 14 4 Troubleshooting Your Phone 4 1 Power and olartip 2 s 5o ue re map Sebonder Wer d dew dae m ence 4 2 Goo ETC 4 3 Access to Screens and Systems 0 cece eee een 4 4 Making and Receiving Calls 1 0 0 0 0 eee eee 4 6 IS DIAG rrr 4 8 PUNO E yeas ete ee nese Sees 4 9 Microspot Lyne 200 va nceonectatn hid cedatae and ane dude arr season 4 9 Safety Notices 2 2 22 4 Safety Notices 1
14. M Thu 11 06 Choose Language Cancel you You will be able to select only those languages that your system administrator Your system administrator selects which of these languages are made available to has deployed 3 Press the OK soft key to save your changes The selected language is downloaded to your phone Locking and Unlocking Your Phone After a period of inactivity your Polycom CX700 phone will lock You can also lock your phone yourself for example if you are leaving your desk The inactivity timeout is configured by Microsoft Lync 2010 For more information contact your system administrator To lock your phone Press the Settings soft key User Guide for the Polycom CX700 IP Phone 2 Select Lock Your phone is now locked ha Manjinder Kaur g t Auailable 1 425 iaaa waf 8b 0 Tue 11 02 r Enter a number to dial Microsoft Lync Phone Edition Unlock To unlock your phone 1 Press the Unlock soft key The PIN entry screen appears Enter your PIN then press the OK soft key If you have forgotten your PIN a Press the Forgot PIN soft key You are prompted to enter the password that you entered when you first logged in refer to Logging in on Your Phone on page 1 8 If you press the Cancel soft key the phone remains locked key c Enter a new six digit PIN twice using the dial pad then press the OK soft key Use the fingerpr
15. Press the OK soft key to save your changes Changing Location and Time Zone You have control over the location and time zone To configure the location and time zone Press the Settings soft key 2 Select Location Time Zone then select your preferred location and time zone PM a Mmdareas Hauser k Mon 07730 n b k 2 2 Buailable Set Location Time Zone Location Redmond Time Zone GmT 08 00 Pacific Time US Can OK 3 Cancel 3 Press the OK soft key to save your changes User Guide for the Polycom CX700 IP Phone Changing Ring Tones You can select a ring tone for incoming calls To select a ring tone 1 Press the Settings soft key 2 Select Ring Tones then select your preferred ring tone ve Andreas Hauser qw DI3PM Ruailable Thu 11 06 Set Ring Tone To hear the selected ring tone press the Play soft key 3 Press the OK soft key to save your changes Changing Displayed Language Many languages are supported by the Polycom CX 700 IP phone To change the language Press the Settings soft key Customizing Your Phone 2 Select Change Language then select your preferred language You can choose from Chinese Simplified Chinese Traditional Danish Dutch English Finnish French German Italian Japanese Korean Norwegian Portuguese Brazilian Russian Spanish and Swedish EF IH TH 1s Mauser i a i 1 39 Dh JD Available list
16. Safety Notices 4
17. We POLYCOM gt User Guide for the Polycom CX700 IP Phone Microsoft Lync 2010 Edition September 2011 1725 31402 001 Rev C1 Trademark Information POLYCOMS the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Microsoft Lync MS DOS Windows WindowsServer Windows Vista and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc and or one or more of its licensors Copyright Notice The software contained in this product may be copyrighted by Polycom and or one or more of its licensors Copyright 2011 Microsoft Corporation All rights reserved Copyright 2011 Polycom Inc All rights reserved 2011 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted i
18. are not already in a call gt gt Do one of the following steps Pick up the handset b Press the Speakerphone key or the Answer soft key to answer the call through the speakerphone c Press the Headset key to answer the call through an optionally connected headset To answer an incoming call when you are in another call gt gt Press the Answer soft key to access the new call The original call is put on hold Ending Calls Using the Basic Features of Your Phone To end a call gt gt Do one of the following steps Redialing Numbers Press the EndCall soft key Replace the handset Press the Speakerphone key if you are using the speakerphone Press the Headset key if you are using the optional headset To redial the last placed call 1 On the left hand side of the graphic display select the Contacts soft key 2 Press the Redial soft key To redial any missed call gt gt Refer to Managing Call Lists on page 2 12 Muting the Microphone During a call press the Microphone Mute key Microphone Mute LED turns on to indicate that the other party cannot hear you Microphone Mute applies to calls using the handset headset and speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press the Microphone Mute key again Adjusting the Call Volume During a call if you are using the speakerphone pressing the Volume key adjusts the speaker volume User
19. call forwarding 1 At the top of the graphic display select the Forwarding icon to the right of your name 2 Onthe Forwarding screen select Do not forward incoming calls 3 Press the OK soft key Using the Basic Features of Your Phone Dynamic Forwarding To forward an incoming call gt gt With the phone ringing do one of the following steps a Press the Redirect soft key Enter a number to forward the incoming call to b Select To Voice Mail Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone The presence of new voice mail messages is indicated by a Message Waiting Indicator onthe graphic display A list of voice mail messages is also displayed in the Messages list showing who left the message their presence status and the date and time that the message was recorded quet II ES TAM duc s 149 F IET Tue 05 14 Li In a meeting E T Voice Mail 5 Anahita Bahrami Mon 032 13 2 24 PM Ken Circeo Fr 2 10 10 10 AM Ken Circeo Fr 95 10 8 45 AM 1 425 555 0121 wed s n02 7 21PM Options This feature requires that you have access to a Microsoft Exchange 2007 server For more information contact with your system administrator To listen to voice messages 1 Press the Messages soft key 2 Press the Call Voice Mail soft key LJ User Guide for the Polycom CX700 IP Phone 3 Follow voice or visual prompts on the gra
20. ccess the Help on the phone press the Help key and then tap Contents To navigate through menus to enter data and instructions on how to use Microsoft Lync 2010 refer to the Microsoft Lync 2010 help and documentation User Guide for the Polycom CX700 IP Phone Customizing Your Phone You can customize your Polycom CX700 IP phone by adjusting the setting for time and date display contrast and ring type and other features You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your Polycom CX700 IP phone This chapter contains instructions on e Configuring Basic Settings Managing Call Lists e Managing Contacts To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To troubleshoot issues with the phone refer to Troubleshooting Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator Configuring Basic Settings You can configure the basic settings by selecting the Settings soft key E 3 It appears on the left hand side of the graphic display You can change the following settings e Date and time format e Geographical location and time zone e The ring tone heard when there is an incoming call Language support localization e Acces
21. ct Group select the group name Tocreate a Contact Group select the New Group soft key and follow the instructions To view all of your contacts select All Contacts User Guide for the Polycom CX700 IP Phone Using the Basic Features of Your Phone Your Polycom CX700 IP phone is designed to be used like a regular phone You place calls transfer a call to someone else or conduct a conference call At any time only one active call may be in progress on your phone The active call is the one that has audio associated with it There may be one other call on hold or in an Incoming call or Ringing state Use the Scroll Wheel or the touch screen to switch between these calls This chapter provides basic operating instructions for the Polycom CX700 IP phone This chapter contains instructions on e Placing Calls Answering Calls e Ending Calls e Redialing Numbers e Muting the Microphone e Adjusting the Call Volume e Placing Calls on Hold e Hosting Conference Calls Joining Meetings Transferring Calls e Forwarding Calls e Using Voice Mail e Changing Your Presence Information e Restarting Your Phone To customize your phone refer to Customizing Your Phone on page 2 1 To troubleshoot issues with the phone refer to Troubleshooting Your Phone on page 4 1 User Guide for the Polycom CX700 IP Phone Placing Calls If you require additional information or assistance with your new phone contac
22. d expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Polycom will not be liable under this limited warranty if its testing and examination di
23. d or the volume is correctly adjusted Verify that the phone is logged in and registered with Microsoft Lync 2010 Server There is no audio on the The headset is not properly headset connected or turned on Volume may be set too low Microsoft Lync 2010 The Microsoft Lync 2010 client is There may be problems with the Contact your system administrator to not working properly Microsoft Lync 2010 client ensure your account is configured software or with Microsoft Lync properly and that your Microsoft Lync 2010 2010 client software and the Microsoft Lync 2010 software are properly installed and configured User Guide for the Polycom CX700 IP Phone Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or
24. een With this change you can operate the telephone in high contrast mode To enable high contrast on your phone Press the Settings soft key 2 Select High Contrast m 2 y i m Lr dais um Mens m T Wd Flanpnnder Kaur i g EIE T Y Ruailable rlidebig o 228b Hadeb S Tue 11 02 High Contrast High Contrast is an accessibility Feature designed For people who have vision impairment High Contrast color schemes can increase legibility bu using higher contrast color combinations on the screen To view in High Contrast made tap Enable The device will be restarted Enable Cancel Customizing Your Phone 3 Press the Enable soft key or the Cancel soft key to exit the High Contrast screen without making changes Enabling Text Telephone The Text Telephony TTY setting enables those who are deaf or speech impaired to use the telephone To enable TTY on your phone Press the Settings soft key 2 Select Text Telephone TTY T i Til 51 7 MEM T Tue 11 02 T Available 1 425 E E T 23 28 x Text Telephony TTY Text telephony TTY enables those who are hearing or speech impaired to use Ehe telephone To use TTY plug a telephone typewriter device into the headset port on the back of the phone and then tap Enable The device will be reskarked Enable Cancel 3 Plug a telephone typewriter device into the headset port at the back of your phone 4 Pr
25. el soft key To perform a blind transfer 1 During a call press Transfer soft key The active call is placed on hold Press the Transfer Directly To soft key Refer to the figure above Select the contact to which you want to transfer the call The call is transferred if the party answers otherwise the call is sent to the party s voice mail You can cancel the transfer before the call connects by pressing the Cancel soft key User Guide for the Polycom CX700 IP Phone Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party known as static forwarding You can also forward calls while the phone is ringing known as dynamic forwarding You may also forward calls to your voice mail This feature requires that you have access to Microsoft Exchange 2007 Static Forwarding To enable call forwarding 1 At the top of the graphic display select the Forwarding icon to the right of your name 2 On the Forwarding screen do one of the following steps a Select Forward to contact or phone number If you are forwarding to another contact or phone number select the contact name that you want to forward your calls b Select Forward to voicemail or one of my numbers Select the number that you want to forward your calls c Select Simultaneously ring any phone number Select the number that you want to ring simultaneously 3 Press the OK soft key To disable
26. er For more information on what s new in Microsoft Lync 2010 refer to http www microsoft com en us lync new features aspx This User Guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring your Polycom CX700 IP phone you are provisioned in Microsoft Lync 2010 and your network is correctly configured As well read the Parts List and Safety Notices sections in this guide before you set up and use the Polycom CX700 IP phone Changes to This Guide The following section was removed for this edition Changing Your Password coe User Guide for the Polycom CX 700 IP Phone Contents About This Guide e e eo eo o o 0 0 0 09 06 09 gt 09 O O 09 0 060 Ol 0 Ol Ol 0c 06 9o oO i Changes to This Guide uiii veu ovd korr pvp repa dea tekis tid si iii Getting Started with Your Phone 1 1 eE EE EE EE E T EE ETE EEE EE E eae ee 1 2 Assembling Your Phone iiseseaseteaes ente ed ed Ede iR RUP pube 1 3 Connecting the Handset and Optional Headset 1 3 Connecting the Phone to the Network ueeuss 1 4 Connecting to Your Computer Using a USB Cable 1 5 Adjusting the Phone Base 0 cece eee eee eee 1 7 Features of Your Phone ice cre de rede eF dy EVE ac Rd eas 1 7 Before You Use Your Phone 0 0 eee eee eee 1 8 Where to Position Your Phone
27. ess the Enable soft key or the Cancel soft key to exit the TTY screen without making changes Changing Your PIN PIN enforcement is configured by Microsoft Lync 2010 For more information contact your system administrator To change your PIN Press the Settings soft key 2 Select Change PIN User Guide for the Polycom CX700 IP Phone Switching Users 3 4 Enter your old PIN then enter your new PIN twice Press the OK soft key to save your changes or the Cancel soft key to exit the Change PIN screen without making changes For more information on changing your the fingerprint and the fingerprint reader refer to Logging in on Your Phone on page 1 8 To switch to another user 1 2 Press the Settings soft key Select Switch User The Sign In screen appears on the graphic display Using the graphic display s soft keyboard enter the following The new user s Microsoft Office Communicator sign in name The new user s network domain and username The new user s password For more information refer to Logging in on Your Phone on page 1 8 Select Sign In The Confirm PIN screen appears Enter the new user s six digit personal identification number PIN using the dial pad then re enter the same PIN and then press the OK soft key The new user s contact list screen appears Calibration of Touch Screen To calibrate the touch screen 1 Press the Settings soft key Customizing Your Phone
28. int reader to unlock your phone if you initially identified yourself using the fingerprint reader For more information refer to Logging in on Your Phone on page 1 8 Enter your password using the soft keyboard then press the OK soft Customizing Your Phone Adjusting the Volume To adjust the volume on the ringer handset and speaker 1 Press the Settings soft key 2 Select Volume p e Andreas F E 3 ng z d Auailable Mo r n 20 B Set Volume Ringer volume T TTT TT Handset Yolume J TTT TT Speaker volume F Zi EREE p OK Cancel 3 Using or select your desired level for ringer handset and speaker volume 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Volume screen without making changes Adjusting Display Brightness To adjust the brightness on the graphic display to a comfortable level Press the Settings soft key User Guide for the Polycom CX700 IP Phone 2 Select Brightness gm Andreas Hauser i Te 12 33PM MM hub T Jis UE Mon 07 30 Set Brightness Brightness SERRE i Cancel 3 Using or select your desired level 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Brightness screen without making changes Enabling High Contrast High contrast color schemes can increase readability by using higher contrast color combinations on the scr
29. inue to see the Device does not have a valid IP address error am trying to log in first time on Polycom CX700 IP phone and do not see PIN option am trying to configure my fingerprint but the Polycom CX700 IP phone does not seems to recognize it press the Help button or the Setting button and get no response not recognized The Polycom CX700 IP phone is not connected to the network mistyped my PIN during first configuration The Microsoft Communicator 14 is not configured correctly You are not logged in on your Polycom CX700 IP phone Troubleshooting Your Phone The Polycom CX700 IP phone is Do one of the following steps Make sure you user name and password is correct If you change your password on the phone before the server attempts to reauthenticate the phone will not be able to sign in to the server and will be left on the Sign In screen Enter your old password in the Password field and press Sign in If your domain password has changed and the server attempts to reauthenticate the phone will return to the Sign In screen Enter your new password in the Password field and press Sign in Make sure time on your phone is correct if Kerberos is enabled in your system Make sure WINS server is enabled if Kerberos authentication is being used on the server Do one of the following steps Check your phone is properly connected to switch or router Make sure switch ou
30. matically dial once the complete number is entered You may need to press the Call soft key To place a call using the speakerphone gt gt Do one of the following steps a With the handset on hook press the Speakerphone key When you hear a dial tone enter the desired number b Dial the desired number using the dial pad Press the Speakerphone key To place a call using the headset gt gt Do one of the following steps a With the optional headset connected dial the desired number using the dial pad Press the Headset key b Press the Headset key When you hear a dial tone enter the desired number To place a call using the contact list Refer to Placing a Call to a Contact on page 2 14 You can answer a call in three basic ways using your Polycom CX700 IP phone using the handset using the speakerphone using the headset Call duration on an active call is monitored through a local call timer This is visible on the graphic display You need to log in to answer incoming calls Only four simultaneous calls can be displayed on the graphic display at any time User Guide for the Polycom CX700 IP Phone Answering Incoming Calls When the incoming call is for the user currently logged into the Polycom CX700 IP phone the caller name and information will be displayed Incoming Call il Peter Krebs SENIOR CONTENT PUBLISHING Mk MICROSOFT Redirect To Voice Mail To answer an incoming call when you
31. n any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom CX700 IP phone which enables a new era in unified communications currently unavailable with traditional desktop phones Connecting a Polycom CX700 phone to Microsoft Lync 2010 or to a computer running Microsoft Lync 2010 allows you to place regular and Voice over Internet Protocol VoIP calls answer calls forward calls keep a record of all calls start a conference call and click to call from a list of your personal contacts through integration with Microsoft s Active Directory and Microsoft Exchange Server Using your Polycom CX700 phone lets you take advantage of Microsoft Lync 2010 without needing access to a comput
32. ng the Phone Base To adjust the base 1 Push the button on the back of the Polycom CX700 IP phone to adjust the viewing angle 2 Select an angle that best suits you by moving the base up or down Features of Your Phone The features of the Polycom CX700 IP phone are 1 Graphic Display Shows information about calls messages time date and other relevant data and allows you to enter commands and select contacts through the touch screen User Guide for the Polycom CX700 IP Phone 10 11 12 13 Presence Status Indicator Indicates your presence state For more information refer to Changing Your Presence Information on page 3 12 Scroll wheel Navigates up and down the contact list and other elements of the user interface Select Key Selects the highlighted information Help Key Displays help for the currently displayed screen Microphone Mute Key Mutes local audio during calls so that others cannot hear you Volume Key Use to adjust the volume of the handset speakerphone and headset speaker and ringer if not in a call Headset Key Allows you to place and receive calls through an optionally connected headset Speakerphone Key Allows for hands free communication during calls Speaker For ringer and hands free audio output Hookswitch and Handset Cradle Dial Pad These 12 keys provide the 10 digits the 26 alphabetic characters and special characters available in co
33. ntext sensitive applications Fingerprint Reader Allows you to log on to your Polycom CX 700 IP phone with a swipe of your finger Before You Use Your Phone Where to Position Your Phone Use the following guidelines to select a position for your phone Place your Polycom CX700 IP phone in a well ventilated flat level clean and dry position near your computer Place the AC DC power adapter in a well ventilated clean and dry position under the table and out of the typical walking path Logging in on Your Phone You need to log in to place all outgoing calls or answer incoming calls With regard to the placement of emergency calls consult your system administrator Getting Started with Your Phone To log in on the Polycom CX700 1 After the initial Microsoft Unified Communications introduction screen appears the setup screen will appear Follow the instructions for setting up the touch screen The Sign In screen appears on the graphic display T sign In Wed 11 05 Sign in address EB Ws uude domainuser or user amp domain N n w ejr t v u t s nm u jjajsja rjo h 1 k I 7 ps z x cejv bon m az 0 alel space Lec Sign In Input Panel Advanced Exit 2 Using the graphic display s soft keyboard enter the following Your Microsoft Lync 2010 sign in name for example userl polycom com Your network domain and username for example polycom user 1 Your
34. our your Polycom CX700 IP phone is connected to your computer with a USB cable you can receive audio through the phone s speaker for Microsoft Office Live Meeting 2007 and Microsoft Lync 2010 calls available as an optional accessory Contact your system administrator if you want to The USB cable is not included in your Polycom CX700 IP phone package but is connect your phone to your computer To connect your Polycom CX700 IP phone to your computer 1 Log into Microsoft Lync 2010 on your computer 2 Connect the Type A USB connector square end of the USB cable to the Polycom CX700 IP phone User Guide for the Polycom CX700 IP Phone 3 Connect the Type B USB connector flat end of the USB cable to your computer Type A USB Connector Type B USB Connector The connection between your Polycom CX700 IP phone and your computer is detected as shown below ore Audi i 11706 A connection has been detected between your desk phone and communicator on your computer In Communicator sign in and tupe your password This will complete the connection and sign you in on the desk phone Sign in on phone instead 4 Doone of the following Select the Sign in on phone instead soft key to log into your Polycom CX700 IP phone To continue logging in refer to Logging in on Your Phone on page 1 8 Log in from Microsoft Lync 2010 Getting Started with Your Phone Adjusti
35. ows Cannot The LAN cable is not properly Do one of the following steps contact the server or Cannot connected Check termination at the switch or hub acquire IP address furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Reboot the phone to attempt re registration to the call server refer to Updating Configuration on page 4 17 cannot sign in to the Polycom The Polycom CX700 IP phone is Do one of the following steps CX700 IP phone see the not recognized by the server Validate your domain name is correct Cannot connect to server or server name is incorrect error Ensure DHCP is configured to provide DNS address as part of DHCP response Ensure DNS has SRV records for SIP service Ensure SIP server is reachable from the Polycom CX700 LAN cannot sign in to the Polycom The Polycom CX700 IP phone is Do one of the following steps CX700 IP phone see the not recognized by the server s Ensure either time windows com is Cannot validate server certificate accessible or NTP is configured with certificate error appropriate SRV records created in DNS Ensure PKI enrollment objects have been created on AD to point to CA or CA delegate cannot sign in to the Polycom CX700 IP phone see the User name or password is invalid error cannot sign in to the Polycom CX700 IP phone cont
36. part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide for the Polycom CX700 IP Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option an
37. password 3 Select Sign In If you have connected your Polycom CX700 IP phone to your computer you can log in using Microsoft Lync 2010 Select Advanced and then select Sign in via PC User Guide for the Polycom CX700 IP Phone 4 Do one of the following steps Enter a six digit personal identification number PIN of your choice using the dial pad re enter the same PIN and then press the OK soft wh 10 24 AM Available Thu 10 22 Create PIN to use to unlock phone Type 6 digit PIN Retupe PIN 0 2 Z For example enter 123456 twice Press the Use fingerprint instead soft key The Create Fingerprint ID screen appears 10 24 AM Ad Auailable C Thu 10 22 onfigure Fingerprint ID Swipe the Fingertip you want to use to unlock Ehe phone downward across the Fingerprink scanner The scanner will Eake Four readings of your Fingerprint Use PIN instead Usage Guidelines Getting Started with Your Phone Follow the on screen instructions to register your fingerprint After completing the PIN or fingerprint registration process the Contact List screen appears hal njinder Kaur E s d aan meni gia wi Tr al i Available e hi Mon 03 13 vx Team ir Diane Forsyth Available a 3 L Michele Martin Busy qj Ez 8 Peter Krebs Available Gt To make a selection on the graphic display either use your finger or the scroll wheel and the Select key To a
38. phic display to retrieve your messages To delete voice messages 1 Press the Messages soft key 2 Select the meesage that you want to delete without listening to it and then press the Delete Voicemail soft key Changing Your Presence Information Your presence information is constantly being updated by Microsoft Lync 2010 and Microsoft Communications Server 14 based on a variety of factors including your Outlook Calendar whether you re in a call an Instant Messaging session or a conference However there may be times when you want to manually change your presence status For example if you ve got a deadline you may want to change your status to Do Not Disturb to avoid being interrupted To change your presence status information 1 Click your presence icon in the upper left hand area of the graphic display um du yr a IT J ur 5 135 LE HU ra Fill a da ZU nd Le ae r u E r Mon 09 13 ex n 7 iT Huailable My Team Es Diane Forsyth Available We L Michele Martin Busy gE E Peter Krebs Available Qt Using the Basic Features of Your Phone 2 Choose a presence status from the following table Available Do Not Disturb Appear Away The contact is online and can participate in conversations This can also be set manually by the user The contact is available but engaged in another activity Those activities include In a Call The contac
39. r system administrator in the investigation of some problems you may be asked to upload your phone s activity logs to the call server Press the Settings soft key then select Logging and the Send Logs soft key You may be asked to change the log level User Guide for the Polycom CX700 IP Phone Power and Startup There are power issues The Polycom CX700 IP phone Do one of the following steps has no power e Verify that no lights appear on the unit when it is powered up If using PoE verify that PoE is present on that port Ask your system administrator to check the appropriate LED or readout or port at the hub If using PoE verify that the network cable is plugged into the correct port on the Polycom CX700 IP phone If using AC power check if the phone is properly plugged into a functional AC outlet If using AC power make sure that the phone isn t plugged into a plug controlled by a light switch that is off If plugged into a power strip try plugging directly into a wall outlet instead If using AC power try the phone in another room where the electricity is known to be working on a particular outlet The Polycom CX 700 IP phone There may be problems with the Contact your system administrator to appears to be fine but there is Microsoft Lync 2010 Server ensure your account is configured no interaction between the software properly and that the Microsoft Lync 2010 handset and the Microsoft Lync Server software
40. ral resources and prevent potential negative consequences for human health and the environment due to the possible presence of hazardous substances in electrical and electronic equipment which could be caused by inappropriate disposal For more information about where to drop off your electrical and electronic waste please contact your local city or municipality office your household waste disposal service or the shop where you purchased this product Refer to http ec europa eu environment waste weee index_en htm for additional information on WEEE FCC Part 15 Class B This product was tested and complies with the limits for a Class B digital device under Part 15 of the U S Federal Communications Commission FCC rules and is subject to these conditions It may not cause harmful interference Canada ICES 003 and must accept any interference received including any that causes undesired operation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Not intended for use in machinery medical or industrial applications CE This Polycom CX700 has been marked with the CE mark This mark indicates compliance with EEC Directives 2004 108 EEC and 2006 95 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Safety Notices 3 User Guide for the Polycom CX700 IP Phone
41. sclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Usage and Cleaning e Use in accordance
42. screen without making changes Restarting Your Phone On rare occasions you may need to restart your phone to address problems or to force the sign out of a user who is not present to unlock the phone To restart the phone gt gt Insert a small tool like a paper clip into the small reset hole between the headset jack and the USB port on the back of the phone The phone will restart prompt the user to recalibrate the screen and then present either the Sign In screen or the Connect to Computer screen Restarting the phone will sign out any previously signed in user and will wipe out call logs and other data associated with that user Troubleshooting Your Phone This chapter presents problems likely causes and corrective actions Problems are grouped as follows Power and Startup e Controls e Access to Screens and Systems Making and Receiving Calls e Displays e Audio e Microsoft Lync 2010 If you still need assistance contact your system administrator You can reset your Polycom CX700 IP phone to factory defaults by using small pin on back of device between the headset and USB interfaces Your system administrator may require information about your phone Press the Settings soft key then select About Information about your phone appears including the firmware version MAC address IP address Subnet mask gateway address DNS server address VLAN ID part number and serial number To assist you
43. sibility of your phone e Volume of the ringer handset and speaker e Display brightness User Guide for the Polycom CX700 IP Phone e High contrast setting e Text telephone TTY setting e Your PIN or fingerprint ID e User who is currently logged into the phone e Touch screen s calibration You can also view the current phone network settings You must be logged in to configure the basic settings on your Polycom CX700 IP phone Changing Date and Time Format The date and time appears on the graphic display of the Polycom CX700 IP phone The phone obtains the date and time automatically from a configured SNTP server If the phone cannot obtain the date and time the display will flash Contact your system administrator if either the date or time is incorrect You have control over the format of the date and time display The default date and time format appears below Available See ae a t a an Pa To configure the time and date Press the Settings soft key an nder Kaur om 5 15 Dh z SEL PS In a meeting i Tue jarig 7 m y Settings Make Test Call volume Ringtones Change PIM wE ee Doe Brightness Close Select Customizing Your Phone 2 Select Date Time Format then select your preferred format m gt Fr Available Mon 07 30 Time 12 Hour Clock Set Date Time Format ddd MM dd Lm Cancel 3
44. sure that you have received each item If you are missing any items contact your system administrator Assembling Your Phone This section describes how to assemble your Polycom CX700 IP phone e Connect handset and headset optional Connect to the network e Connect to your computer using USB cable optional e Adjust phone base If your phone is already assembled go directly to Features of Your Phone on page 1 7 Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect one end of the phone cord to the handset and the other end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the back of the phone next to the handset jack User Guide for the Polycom CX700 IP Phone web site at http Awww polycom com global documents support technical products voice C X200 700 Headset Compatibility pdf 4 A list of supported headsets is available in the Voice section of Polycom s Support disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive static buildup in your environment This can include humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of static buildup 8 If headsets are deployed in
45. t is ina phone voice or video conversation In a Conference The contact is in a multiparty conversation using phone voice video or application sharing In a Meeting The Microsoft Office Outlook calendar shows that the contact has a scheduled meeting This can also be set manually by the user The contact is available but does not want to be interrupted This status is displayed for the following reasons e he contact has manually set their presence status to Do Not Disturb The contact is probably not available This status is displayed for the following reasons e The contact s computer has been idle for more than the idle time period setting 15 minutes by default The contact s Microsoft Office Outlook calendar or Out of Office Assistant indicates that the user is out of the office The contact is temporarily unavailable As soon as activity is detected on the contact s computer Microsoft Lync 2010 automatically resets the presence status to the appropriate state This can also be set manually by the user User Guide for the Polycom CX700 IP Phone Be Right Back This contact is engaged in another activity and will return shortly This can also be set manually by the user Reset Status Press the Reset Status soft key to reset to the default which is based on your Microsoft Lync 2010 status 3 Press the appropriate soft key Press the Cancel soft key to exit the Change Presence
46. t your system administrator You can place a call in many ways using your Polycom CX700 IP phone Dial the number using the dial pad with the handset off hook or on hook Select a contact from the contacts list shown on the graphic display Select a contact from the contacts list using the Scroll Wheel then press the Select key at the center of the Scroll Wheel During a call you can alternate between Handset Headset or Speakerphone modes by pressing the Speakerphone or Headset keys or picking up the handset Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic display In the figure below the call to Peter Krebs has just started rA re Pi Auailable 08 2 Tha lg necu 1 425 70h 228 B R2206 e 7 Tue 11 02 lr LUN Peter Krebs rm EE Ss Mew Call Conference Transfer End Call You need to log in to place all outgoing calls or answer incoming calls With regard to the placement of emergency calls consult your system administrator Only four simultaneous calls can be displayed on the graphic display at any time To place a call using the handset gt gt Do the following steps in any order Pick up the handset Answering Calls Using the Basic Features of Your Phone Dial the desired number using the dial pad The number appears in the phone number field The numbers will auto
47. tlet has proper connectivity to your network Make sure DHCP is enabled in your system Double tap on the edit text box for pin and start typing new digits Ensure PIN is enabled on Microsoft Lync 2010 pool level gt FrontEnd Properties VoIP tab Click Use Pin Configuration on menu bar and click Use Fingerprint Configuration on menu bar Swipe your fingerprint again oign into Microsoft Lync 2010 User Guide for the Polycom CX700 IP Phone Making and Receiving Calls Symptom Corrective Action There is no dial tone Power is not correctly applied to Do one of the following steps the Polycom CX700 IP phone Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of Do one of the following steps audio paths e Switch between handset headset if present or speakerphone to see if dial tone is present on other paths If dial tone exists on another path connect a different handset or headset to isolate the problem Verify that the phone is logged in and registered with Microsoft Lync 2010 Server The phone does not ring Ring setting or volume is low Outbound or inbound calling is unsuccessful You turned off the ringer entered digits but do
48. with these instructions e Do not use near any heat sources e Only use attachments accessories specified by Polycom e Clean only with dry cloth Operating Environment This device is rated as a commercial product for operation at 41 F 5 C to 95 F 35 C WARNING Electrical Safety Failure to properly set up use and care for the Polycom CX700 can increase the risk of damage to the Polycom CX700 or possible serious injury To ensure personal safety this product must be used with NRTL Listed UL CSA ETL etc and or CE marked Information Technology equipment Warning This equipment may become inoperable if electrical power fails or broadband internet access is interrupted Any changes or modifications not expressly approved by Polycom could void the user s authority to operate this device No serviceable parts included The product is intended to be supplied by a Listed Power Unit marked with LPS on unit and output rated 12V 1A if power unit is not supplied Disposal of Waste Electrical amp Electronic Equipment in the European Union and Other Countries with Separate Collection Systems This symbol on the product or its packaging means that this product must not be disposed of with your household waste Instead it is your responsibility to hand this over to an applicable collection point for the recycling of electrical and electronic equipment This separate collection and recycling will help to conserve natu
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