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ViewStation SP User Guide - Support

1. reee 48 Dialing Speeds 4 49 Quality of Service QoS and Firewalls 50 SNMP eve eee ena ie ed 51 Global Address 53 IST Ia c e nn te pea sese as ane HM 53 Preferences Hu testetur An at 54 Private NET ii a ut em int petiti 55 Gateway Number ssseeene 56 Dialing Rules T eironi r 56 Dialing RUSS Aun An A 58 Global Management 58 GMS Setup shi i orte tte redes 59 Global Management Information 61 Data Conferences bien eben tute led ede dae 61 AUdi9 sitim ce tue Mur C MES Cv 62 ViewStation SP384 62 ViewStation SP128 64 Mideo Catmera eot essei b a a R core oet dana Le eee TR 66 SOCUEILV nets en E RR EE vnd taies 69 Software Hardware aaa Sae 70 Software Information sss 70 Hardware Information 70 Using the ViewStation SP Placing and Answering Calls nn 73 Main Calling Screen in 73 ViewStation SP384 Line Indicators 74 ViewStation SP128 Line Indicators 75 Placing a Video Call ennt 75 Placing a Video Call Manually eene 76 Placing a Video Call Using Speed Dial 7
2. Audio Tone This feature is only available in an H 320 call Far End Loop ViewStation SP User Guide 116 www polycom com Chapter 4 Polycom Inc Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart Near End Loop System Info gt Diagnostics gt Near End Loop Remote Control The Remote Control icon is a virtual remote control for the ViewStation SP Use the virtual remote control as you would the hand held remote control Send Message From the System Diagnostics web page click on the Send Message icon to senda message to a ViewStation SP The text message may be up to 100 characters in length When the Send a Message web page appears type in your message and click on the SEND MESSAGE button Your message appears on screen for 15 seconds The message appears only on the screen of the ViewStation SP that you are managing ViewStation SP User Guide Chapter 4 ViewStation SP User Guide Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart Restart System The Restart System icon is used to reboot the ViewStation SP after changes are made to the configuration settings ISDN Numbers ViewStation SP384 System Info gt Admin Setup gt Video Network gt IMUX gt Numbers ViewStation SP128 System Info gt Admin Setup gt Video Network gt ISDN Video Network
3. 7 Select Call from the NetMeeting menu on the PC connected to the ViewStation SP 107 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC 8 Inthe Address field enter the IP address of the ViewStation SP that is connected to the PC For easy reference the IP address of the ViewStation SP is provided on the How to Start a NetMeeting Call web page During the NetMeeting call the whiteboard chat application sharing and file transfer capabilities are available Audio and video are provided via the ViewStation SP To add participants to a NetMeeting conference participants must complete steps 1 through 4 above NetMeeting Application Sharing To use NetMeeting application sharing file transfer and whiteboarding a PC must be connected to your ViewStation SP directly or via the LAN NetMeeting data is transmitted via the H 323 IP network The bandwidth used is dynamically allocated so that when NetMeeting is not sending data the bandwidth used returns to the video data Note T 120 application sharing file transfer and whiteboarding are supported for NetMeeting 3 0 when used with two ViewStations You must have the same version of NetMeeting installed on both ends of the videoconference H 323 Video Calls with NetMeeting H 323 video calls can be placed to and from a PC using NetMeeting 2 11 or 3 0 The line speed of a video call from NetMeeting to a ViewStation SP depends on the bandwidth settin
4. Allow dialing The Allow Dialing option enables or disables dialing and access to the address book on the ViewStation SP Checked The ViewStation SP allows and access to the address book 28 www polycom com Chapter 2 Optional Configurations Not Checked The ViewStation SP prevents dialing and denies access to the address book Figure 2 5 shows the message that is displayed when the Allow Dialing feature is not checked Em E Figure 2 5 Allow Dialing Disabled Screen Allow User Setup The Allow User Setup option enables or disables users from changing the User Setup by removing the icon from the System Information screen as shown in Figure 2 6 This is generally used when the user setup policy has been defined by the LAN manager or the ViewStation SP administrator Checked Allows changes to the User Setup settings Not Checked Prevents changes to the User Setup settings Polycom Inc 29 ViewStation SP User Guide Chapter 2 Optional Configurations Figure 2 6 Allow User Setup Disabled on System Information Screen Maximum Time in Call The default time for the maximum time in a call is 480 minutes The Maximum Time in Call is used to limit the maximum time in a call When the maximum time in a call is met the ViewStation SP displays a yellow dialog box stating that the time of the call has exceeded and asks if you want to continue the call If the call is extended the time of the extended call i
5. System Info gt Admin Setup gt Global Address gt Global Address Global Address Book ViewStation SP User Guide 120 www polycom com Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart System Info gt Admin Setup gt Global Address gt Global Address gt Server GAB Server System Info gt Admin Setup gt Global Address gt Global Address gt Preferences GAB Preferences ViewStation SP384 System Info gt Admin Setup gt Global Address gt Global Address gt Private NET Private Numbers ViewStation SP384 System Info gt Admin Setup gt Global Address gt Global Address gt Gateway Number Gateway Number Polycom Inc 121 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart ViewStation SP384 System Info gt Admin Setup gt Global Address gt Global Address gt Dialing Rules 1 Dialing Rules 1 ViewStation SP384 System Info gt Admin Setup gt Global Address gt Global Address gt Dialing Rules 2 System Info gt Admin Setup gt Global Management gt Info 1 GMS Info ViewStation SP User Guide 122 www polycom com Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart System Info gt Admin Setup gt LAN H 323 gt SNMP SNMP i Clic
6. Admin Password Set the password used to access the ViewStation SP web interface Meeting Password The meeting password is used to grant or limit access to the non administrative features to the ViewStation SPs web interface Software Update Password The purpose of the software update password is to prevent accidental updating of the ViewStation software from the far site This password is 69 ViewStation SP User Guide Chapter 2 Software Hardware ViewStation SP User Guide Optional Configurations automatically entered by the ViewStation SP from the initial setup Multi Point Password A conference password is sometimes required for a multi point conference that uses a third party MCU Text box If left blank no multi point password is selected If the text box is populated the ViewStation SP uses this password to connect to multi point videoconferences Use Meeting Password The ViewStation SP uses the password if any previously entered in the User Setup screen System Info gt User Setup and appears in the meeting password field in the Security screen System Info gt Admin Setup gt Security The Software Hardware screen System Info gt Admin Setup gt Software Hardware is used to obtain basic information on the software and hardware profiles of the ViewStation SP Software Information The Software screen System Info gt Admin Setup gt Software Hardware gt Software provides the followin
7. 4 The Polycom ViewStation SP web interface page is displayed Select the Closed Caption icon 5 The Enter network password dialog box is displayed enter the user name and password if used 6 The Closed Caption page is displayed Type in the text in the Current field and press ENTER Closed Caption supports up to 250 characters per line The text entered is displayed on the ViewStation SP and in the history field The history field retains all of the text typed during the current session Usage Information and Restrictions About Closed Caption The following lists some usage information and restrictions about Closed Caption Note Closed Caption works in a call for live closed captioning Closed Caption works out of a call to assist in creation of screen shots Closed Caption works over both IP and ISDN calls Closed Caption is supported only with ViewStation SP system software version 6 5 or greater Closed Caption is not supported in multi point calls Closed Caption requires A user name A password if required If you hang up the video call and use Closed Caption out of a call you may have to refresh your browser Video calls may be placed using Microsoft NetMeeting NetMeeting data is transmitted over an Ethernet LAN network and is displayed on the PC at each site Complete the following steps to access NetMeeting On the PC 1 Open Internet Explorer 4 0 or Netscape 5 0 106 www polycom com
8. Audio The bandwidth used for audio is set to G728 for optimum audio quality Figure 2 43 Audio Quality Screen Acoustic Plus 716 Checked Polycom s Acoustic Plus audio technology provides low bit rate wide band audio 7 KHz 16Kb quality without compromising video quality Not checked Disables the acoustic plus feature Video Camera The Video Camera screen System Info gt Admin Setup gt Video Camera shown in Figure 2 44 is used to configure the ViewStation SP video and camera properties These properties are Display Graphics in a Call Checked Graphics mute site name and number Not checked If you disable this feature no graphics are displayed on the screen when you re on the video screen in a call This is used to provide a clean image without graphics ViewStation SP User Guide 66 www polycom com Chapter 2 Optional Configurations Figure 2 44 Video amp Camera Screen Snapshot Timeout Checked By default all slides and snapshots are displayed for a period of four minutes When the display times out after four minutes the ViewStation SP automatically returns to live video Not Checked The snapshot or slide stays on screen indefinitely until the near site user presses the SNAPSHOT button on the remote control to return to live video Note Both sites must have disabled Snapshot Timeout for this feature to work If one side has not disabled Snapshot Timeout the ViewStat
9. Chapter 4 Polycom Inc Using the ViewStation SP with a PC In the browser address field enter the IP address of the ViewStation SP The ViewStation SP web interface Welcome page appears on the PC Click on the Start NetMeeting icon Enter a name in the USER NAME field do not use admin as the user name If a slide viewing password is used enter it in the Password field Forgotten passwords are listed on the System Info gt Admin Setup gt Security screen of the ViewStation SP Once a password is entered in the dialog box click OK to go to the How to Start a NetMeeting Call web page Follow the on screen instructions Note To locate the IP address of the PC Start NetMeeting on the PC and select HELP gt About Windows NetMeeting The IP address for the PC is displayed in the lower portion of the Help screen About Windows NetMeeting E xj p Windows NetMeeting Version 3 01 4 4 3385 Copyright Microsoft Corporation 1996 1999 All rights reserved Contains software from DataBeam Corporation Portions Copyright 1994 DataBeam Corporation This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law IP Addresses 255 255 222 180 Figure 4 11 About Windows NetMeeting Dialog Box
10. E 164 E 164 is a naming scheme based on the ViewStation SP serial number and MUST be unique to each ViewStation SP system 3 Uncheck the Auto H 323 Dialing check box if displayed 9 A network gatekeeper provides terminal gateway registration address resolutions bandwidth and admission control It is commonly used for point to point Internet video calls A gatekeeper is not required for point to point Intranet video calls Select one of the following options for Gatekeeper Figure 1 9 ViewStation SP Gatekeeper Screen e Off Gatekeeper is not used Specify Enter the Gatekeeper IP address Auto The ViewStation SP automatically searches for a Gatekeeper on the LAN If no Gatekeeper is used the ViewStation SP continues to search for a gatekeeper until this setting is changed If the LAN has more than one Gatekeeper specify the correct Gatekeeper manually 10 On the ISDN Video Numbers screen complete the following Enter the area or STD code Polycom Inc 11 ViewStation SP User Guide Chapter 1 Getting Started Enter the ISDN numbers assigned to the ViewStation SP The ISDN service provider should have provided this number when the ISDN line was installed Figure 1 10 ViewStation SP384 ISDN Video Numbers Screen Enter the ISDN numbers for the ViewStation SP384 as shown in Figure 1 10 The ISDN number for channels B1 and B2 are generally the same Figure 1 11 ViewStation SP128 ISDN Video Numb
11. Press any button on the remote control to return to the Color Bars screen 131 ViewStation SP User Guide Chapter 5 Audio Near End Loop Far End Loop Reset System ViewStation SP User Guide System Information and Diagnostics The Audio Screen is used to generate a tone and view the audio levels of the ViewStation SP To generate a tone Highlight the Generate Tone icon and press the SELECT button Adjust the volume controls on the ViewStation SP and television monitor to comfortable levels Press any button to stop the tone If the system is in a call the far site also hears the tone To view audio levels Highlight the Audio Meter icon and press the SELECT button on the remote control The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation SP Speak into the microphone to test the audio level The Near End Loop screen allows you to test the encoder decoder on the ViewStation SP This can help you diagnose a problem with an H 320 video call Press any button on the remote control to stop the loop The Far End Loop screen only appears during an H 320 call and allows you to test the encoder decoder on the ViewStation SP This can help you diagnose a problem with an H 320 video call If you perform a far end loop test during a call the far site sees its own loop Press any button on the remote control to stop the loop To reset the system enter the ViewStation
12. The Help screen is used to obtain information about Navigation with the Remote Control Making a video call Connecting to a PC Using PowerPoint to display slides e Making camera selections Using voice tracking Setting camera presets Sending telephone touch tones 19 ViewStation SP User Guide Chapter 1 Technical Support ViewStation SP User Guide Getting Started Figure 1 20 Help Screen To choose a topic on the Help screen highlight the desired icon and press the SELECT button on the remote control The Technical Support icon shown in Figure 1 19 is visible only when the ViewStation SP is using the Polycom Global Management System TM For more information on how to setup the Polycom Global Management System see Global Management on page 58 To obtain Technical Support from the Polycom Global Management System highlight the Technical Support icon and press the SELECT button on the remote control A dialog box appears Figure 1 21 asking you to enter a phone number In order to provide rapid assistance please include the area code with your phone number Once your phone number has been entered a confirmation screen appears This screen also provides a phone number to technical support to contact by voice 20 www polycom com Chapter 1 Getting Started Figure 1 21 Technical Support Help Screen Polycom Inc 21 ViewStation SP User Guide Chapter 1 Getting Started ViewStation S
13. Use the following table to navigate the presentation menu for the ViewStation SP UP ARROW Goes to the beginning of the presentation DOWN ARROW Goes to the end of the presentation LEFT ARROW Moves the highlight marker to the left RIGHT ARROW Moves the highlight marker to the right MENU Switch between view a thumbnail and viewing the full slide SELECT Return to live video or select a slide from thumbnails SLIDES Select another presentation Closed Caption is a Polycom proprietary software feature that displays text on the Main Calling screen of the near and far ViewStation systems Closed Caption is used through the ViewStation SP web interface Closed Caption is particularly well suited to participants in a video conference who can only communicate through written messages or who need to have the verbal exchange of other participants transcribed or translated for them Closed Caption is also a useful tool for hearing impaired or foreign speakers Accessing and Using Closed Caption To access and use Closed Caption 1 Establish a video call with the far site 2 On your PC start Internet Explorer 4 0 or Netscape 5 0 3 To access the ViewStation SP web interface enter the ViewStation SP IP address in the address field of the web browser ViewStation SP User Guide Chapter 4 Using Microsoft NetMeeting ViewStation SP User Guide Using the ViewStation SP with a PC
14. Using the ViewStation SP 4 Press a NUMBER button on the remote control to assign that preset button To select a camera preset 1 Use the NEAR or FAR buttons on the remote control to determine which camera s preset to activate 2 Immediately press the appropriately NUMBERED button on the remote control Automatic Voice Tracking The main camera automatically moves to whomever is speaking during a video call The ViewStation SP requires a few seconds to locate the speaker and once the ViewStation SP has located the speaker the ViewStation SP sets his her position and moves the camera automatically If the speaker moves or a new speaker is introduced the ViewStation SP adjusts for the current speaker To set automatic voice tracking press the AUTO button once if auto tracking is on or twice if auto tracking is off A Camera icon with a motor attached is displayed in the upper right corner of the main television monitor Automatic Tracking of Camera Presets Adjusting Sound Polycom Inc 2001 The main camera automatically tracks to preset positions To set the camera to track to camera presets press the AUTO button twice To turn automatic tracking off press the AUTO button The volume of the ViewStation SP is related to the volume of the television monitor For best results 1 Setthe volume on the television monitor to half its maximum volume 2 Using the VOLUME buttons on the remote control set the ViewS
15. image is sent to all of the far sites in the call By default snapshots are displayed for four minutes After four minutes the ViewStation SP automatically returns to live video This feature may be disabled When disabled the snapshot display on the television monitor remains indefinitely or until the SNAPSHOT button on the remote control is pressed To display the snapshot indefinitely both the near and far sites in the video call must disable the snapshot timeout feature The snapshot 92 www polycom com Chapter 3 Using the ViewStation SP timeout feature is located on the Video amp Camera screen System Info gt Admin Setup gt Video amp Camera Using Optional Equipment Adding optional equipment to the ViewStation SP enhances video communications and presentation quality For instructions on installing optional equipment see the ViewStation SP QuickStart card for your ViewStation SP system The following optional equipment may be used with the ViewStation Camera An additional camera may be added to provide continuous video of different speakers in the same room VCR A video cassette recorder may be added to provide audio and video to all participants in a video call Document Camera A Polycom Document Camera may be added to take pictures of an object or document and send the pictures to a far site To use a document camera with the ViewStation SP Press the NEAR button on the remote control Use the
16. that identifies a computer connected to the Internet Every computer that is connected to the Internet must have unique IP address Currently an IP address consists of four sections separated by periods Each section contains an 8 bit value represented as a number ranging from 0 to 255 The allocation of these IP addresses follows a two level architecture that assigns IP numbers to a network and the hosts on that network IP precedence tells downstream networking equipment mainly routers to give priority to audio and video data It marks each audio and video packet with a user defined precedence the default is 4 Only audio video and far end camera control packets are marked Control packets such as opening and closing of connections channels etc are not marked with precedence The user may specify any one of 8 levels 0 7 of precedence with 0 signifying no priority and 7 signifying the highest priority It is recommended by networking equipment vendors to use 4 for multimedia data By default IP precedence is disabled by most routers and is not enabled on the Internet Integrated Services Digital Network Fully digital telephony service available at 128 166 www polycom com Glossary Kbps BRI 1 544 Mbps PRI and Broadband ISDN 2 Mbps 600 Mbps ISDN usually consists of 2 B channels of 64 Kbps and one D channel of 16 Kbps on one RBI basic rate interface The D channel is used for out of band signaling wh
17. trademark and Expert ISDN is a trademark of ADTRAN Inc Microsoft Windows NetMeeting and DirectX are either registered trademarks or trademarks of Microsoft Corporation Adobe Acrobat ReaderTM is a trademark of Adobe Systems Incorporated Pentium is a registered trademark of Intel Corporation All other trademarks are the property of their respective owners Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information Warranty The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of twelve 12 months from date of purchase This warranty does not apply to damage to products resulting from accident misuse service or modification by anyone other than a Polycom Inc authorized service facility dealer The warranty is limited to the original purchaser and is not transferable Any liability of Polycom Inc or its suppliers with respect to the product or the performance thereof under any warranty negligence strict liability or other theory will be limited exclusively to product repair or replacement as provided above Except for the foregoing the product is provided as is withou
18. 2 9 ISDN Video Numbers Screen 1 Enter the STD or area code and press the down arrow on the remote control to continue to the next line Enter the ISDN phone number used for each line When complete highlight the Save icon and press the SELECT button on the remote control 32 www polycom com Chapter 2 Optional Configurations Service Profile Identifier SPIDs The Service Profile Identifiers screen System Info gt Admin Setup gt Video Network gt IMUX gt SPIDS or SPIDs appears only if United States or Canada is selected as the country If the ViewStation SP is connected to an internal phone system PBX a SPID may not need to be entered Note Ifthe ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Enter the SPID numbers provided by the ISDN service provider Ifthe ViewStation SP is connected to a PBX select the PBX icon since you may not need to locate SPIDs To auto detect the SPID numbers highlight the Start icon and press the SELECT button on the remote control Note _ If this process is canceled the ViewStation SP reboots and the entire setup procedure must be redone DIEN IU TART ta Figure 2 10 Auto Detect SPIDs Screen Polycom Inc 33 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Audio Quality The Audio Quality Preference screen System Info gt
19. 24 Video Phone Screen with ISDN Selected 46 www polycom com Chapter 2 Optional Configurations Video Phona Figure 2 25 Video Phone Screen with IP Selected Gateway The Gateway screen System Info gt Admin Setup gt LAN H 323 gt Gateway is used to configure the gateway profile in accordance with a specific gateway used on a LAN The prefix and suffix are pre programmed on the gateway and are associated with a bandwidth used for the gateway to make a call For example 72569 The number 7 is assigned to a specific RadVision gateway The number 256 is the bandwidth speed at which the gateway places a video call The number 9 tells the gateway to place a call outside the LAN Polycom Inc 47 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Figure 2 26 Gateway Screen Note The gateway place calls if the bandwidth number corresponds to the correct line speed For example An invalid speed is 255 Valid bandwidth speeds are listed on the Gateway screen shown in Figure 2 26 The Gateway rejects this value and does not connect the call The Gateway configuration has no effect if a gatekeeper or gateway is not used Gatekeeper The Gatekeeper screen System Info gt Admin Setup gt LAN H 323 gt Gatekeeper shown in Figure 2 27 is used to enable disable or configure an H 323 gatekeeper Off The gatekeeper is not used The Gatekeeper IP Address t
20. 64 Kbps B channels together to get one channel of 128 Kbps The ISDN Basic Rate Interface or BRI provides two B channels and one 16 Kbps D 160 www polycom com Bridge CIF Client Conference Call Cookie Polycom Inc Glossary channel 2B D for a total of 144 Kbps 128K for Video A device that passes packets between multiple network segments using the same communications protocol If a packet is destined for a user within the sender s own network segment the bridge keeps the packet local If the packet is bound for another segment the passes the packet onto the network backbone Also in videoconferencing a Multipoint Control Unit See MCU Common Intermediate Format An intermediate video format CIF resolution is 352x288 pixels QCIF quarter CIF is 176x144 pixels A networked PC or terminal that shares services with other PCs These services are stored on or administered by a server Any voice or data call that establishes contact with two or more endpoints such that each endpoint is able to communicate to the others Conference calls require some type of service that links all the endpoint together and transmits all voice data to each endpoint This service can be provided by a PBX typically by using the flash key or by contacting a conference bridge A cookie is a text file that is placed on the users hard drive This file is unique to a web site and contains information such as us
21. ARROW buttons to select the Document Camera icon on the screen To switch display from the document camera to the main camera press the NEAR button on the remote control highlight the main camera icon and press the SELECT button on the remote control Polycom Inc 2001 93 ViewStation SP User Guide Chapter 3 Using the ViewStation SP ViewStation SP User Guide 94 www polycom com Using the ViewStation SP with a PC This chapter describes how to use a PC with a ViewStation SP and the various tasks you can perform from the PC The ViewStation SP is equipped with an embedded web server which allows the PC user to access the ViewStation SP features such as Select a Presentation e View a Presentation e Closed Caption Start NetMeeting System Information and Management These features are accessed on the ViewStation SP web interface Screen To use these features connect your PC to the ViewStation SP over the LAN or through a direct Ethernet connection Note To connect the ViewStation SP directly to a PC the cross over connector included in the ViewStation SP box must be used There are two ways to connect a PC to the ViewStation SP Refer to the ViewStation SP QuickStart card for detailed information on connecting cables It is assumed that the ViewStation SP is connected to the Ethernet LAN as shown in Figure 4 1 a and b Polycom Inc 95 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a
22. Check audio connections and volume level on your monitor Incoming call ring and other sound effects too loud or too soft Sound effects volume not set at desired level Adjust the sound effects volume on the Phone Audio screen If you do not want to hear sound effects set the volume to zero ViewStation SP User Guide 136 www polycom com Chapter 6 Symptom Cause Troubleshooting Solution An echo is heard at the near site when speaking Far site microphone pod is too close to the audio speaker At the far site make sure the microphone pod is placed away from the audio speaker The far site audio volume may be too loud Turn down the audio volume at the far site Near site or far site cannot hear VCR audio or see the VCR video VCR input is not selected Turn on the VCR input by selecting the NEAR key twice and selecting the VCR icon Local audio can be heard when speaking in the microphone The monitor or audio amplifier is not connected to the audio out of the ViewStation SP Connect the monitor or audio amplifier to the monitor audio out of the ViewStation SP Polycom Inc 137 ViewStation SP User Guide Chapter 6 Video Troubleshooting Symptom Cause Solution The monitor is blank The ViewStation SP goes to sleep mode after four minutes of inactivity Pick up the remote control to wake up the
23. Highlight the box to the right of each speed and press the SELECT button to select a speed A red check mark appears on the Dialing screen when a speed is selected ISDN Video Network The ISDN Video Network screen System Info gt Admin Setup gt Video Network gt ISDN Video Network contains information entered during system setup The five user configurable fields are Country Code Choose the Country Code associated with the country where the ViewStation SP is used Area Code Choose the Area Code or STD Code where the ViewStation SP is used Number A Enter the primary ISDN number assigned to the ViewStation SP Number B Enter the secondary ISDN number assigned to the ViewStation SP ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch protocol Service Profile IDs SPIDs The Service Profile Identifiers screen SPIDs appears only if United States or Canada is 39 ViewStation SP User Guide Chapter 2 Optional Configurations selected as the country If the ViewStation SP is connected to an internal phone system PBX a SPID might not need to be entered Note Ifthe ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Enter the SPID numbers provided by the ISDN service provider If the ViewStation SP is connected to a PBX select the PBX icon since you
24. Not Checked Disables ISDN videoconferencing for the ViewStation SP LAN Internet Calls H 323 Checked Enables H 323 videoconferencing for the ViewStation SP Not Checked Disables the H 323 videoconferencing for the ViewStation SP Note Atleast one calling preference must be selected for their status indicators to appear on the main screen Display IP Dialing Extension The IP Dialing Extension is used if a ViewStation SP is set up to use a Global Address Book GAB See Global Address on page 53 Polycom Inc 9 ViewStation SP User Guide Chapter 1 Getting Started Checked The IP or E 164 Dialing Extension is displayed when a video call is initiated in H 323 calls only Not Checked The IP or E 164 Dialing Extension is not displayed when a video call is initiated in H 323 calls only Figure 1 7 Call Preference Screen 8 The H 323 Setup screen is used to specify the H 323 name and extension This screen appears only when H 323 is enabled for the ViewStation SP Figure 1 8 H 323 Setup Screen ViewStation SP User Guide 10 www polycom com Chapter 1 Getting Started An Auto H 323 Dialing check box appears below the H 323 extension E 164 Complete the following steps to enter information on the H 323 Setup screen 1 Enter a name in the H 323 name when calling this system text box Select name which is easy to remember such as the name of the conference room 2 Enter the H 323 extension
25. SP Basics Preface How To Use This Guide The Graphic User Interface or GUI is designed for ease of use The following table is a definition of key icons function Icon Name Function Text Field To enter alphabetic characters press the SELECT button on the remote control The purpose of the Text Field is to enable the user to enter alphanumeric characters into the ViewStation SP Numbers are entered with the remote control Select Button The SELECT button shown is on the remote control This icon serves the same function as the Enter key Network Connectivity Error The Network Connectivity Error icon indicates severe packet loss between the near end and the far end site Call Speed Indicators The Call Speed Indicators illustrate the call speed of the near end or the far end ViewStation Speeds may be set from the Dialing Speeds screen See Dialing Speeds on page 49 Network Line Indicator The Network Line Indicators are shown when the ViewStation SP is powered on Yellow Box Checking line status Red Down Arrow Error in network link Green Up Arrow Line is connected ViewStation SP User Guide xiv www polycom com Preface How To Use This Guide Conventions Used In This Document This guide uses navigational conventions to make ViewStation SP setup and troubleshooting easy These conventions are marked in BOLD for each screen followed
26. SPIDs ViewStation SP384 System Info gt Admin Setup gt Video Network gt IMUX gt SPIDS ViewStation SP128 System Info gt Admin Setup gt Video Network gt ISDN Video Network Audio Quality H 323 and ViewStation 128 System Info gt Admin Setup gt Audio ViewStation SP384 System Info gt Admin Setup gt Video Network gt IMUX gt Audio Quality 118 www polycom com Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart Dialing Speeds H 323 System Info gt Admin Setup gt LAN H 323 gt H 323 gt Dialing Speeds ViewStation SP384 System Info gt Admin Setup gt Video Network gt IMUX gt Dialing Speeds ViewStation SP128 System Info gt Admin Setup gt Video Network gt Dialing Speeds e Call Preference System Info Admin Setup Video Network Call Preference ISDN Trace The ISDN Trace icon is used to diagnose the condition of each ISDN line Advanced Dialing System Info Admin Setup Video Network gt IMUX gt Advanced Dialing 119 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart System Info gt Admin Setup gt LAN H 323 gt LAN Intranet System Info gt Admin Setup gt LAN H 323 gt H 323 System Info gt Admin Setup gt Global Management GMS Setup
27. ViewStation SP Picture slow or jerky Only one 64 Kpbs channel is connecting in your call Check the ISDN number of the far site Ask the far site to call your site Verify network under the Network Status menu System Info gt Diagnostics gt Network Stats Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture Near site camera does not pan or tilt You are attempting to move a camera that does not have pan tilt zoom capabilities Make sure you have selected a pan tilt zoom camera Blue screen in the PIP window No video input Check that there is a video source present on the selected input Camera selection is incorrect Check camera selection on the Camera screen The VCR input is selected and the VCR is idle or not running Most VCRs generate a blue screen when the tape is not playing Select a different input on the ViewStation SP or play a tape on the VCR ViewStation SP User Guide 138 www polycom com Chapter 6 Symptom Cause Troubleshooting Solution Camera voice tracking does not work properly Camera tracking was turned off by near or far site Camera tracking is turned off when the near or far site moves your camera Press the AUTO button to restore tracking The far site is speaking The camera stops tracking when the far site speaks to prevent
28. ViewStation SP128 The Audio screen System Info gt Admin Setup gt Audio is used to configure the following audio properties Country Code Enter the country code assigned to the country for the ViewStation SP Area Code Enter the Area or STD Code for the ViewStation SP Room Telephone Number Enter the phone number assigned to the room for the ViewStation SP ViewStation SP User Guide 64 www polycom com Chapter 2 Optional Configurations Figure 2 42 ViewStation 128SP Audio Screen VCR Installed Checked Enables audio input through the VCR connection of the ViewStation SP Not checked Disables audio input through the VCR connection of the ViewStation SP Mute Auto Answer Calls e Checked The ViewStation SP mutes near site audio when an incoming call is automatically answered by the ViewStation SP e Not checked The ViewStation SP sends near site audio to the far site when a call is automatically answered Sound Effects Volume When highlighted use the VOLUME UP AND DOWN keys to select the audio levels of the ViewStation SP The sound effects volume level may be adjusted from 1 to 10 At each increment a tone notifies the user of the volume level Optimize G728 G722 This feature is used to optimize the video or audio quality of the videoconferencing Video The video is set to G728 for optimum video quality Polycom Inc 65 ViewStation SP User Guide Chapter 2 Optional Configurations
29. a public network or a private network 56 www polycom com Chapter 2 Polycom Inc Optional Configurations Call From Call To Type of Call Placed Public Network Public Network Public Network Public Network Private Network Public Network Private Network Public Network Public Network Private Network Private Network Private Network The private network dialing rules are used to define a set of rules unique to the location of the ViewStation SP Number of Digits in Extension Set the number of digits in the dialing extension This usually applies to systems that are connected to a PBX International Dialing Prefix Enter the prefix required to place international calls This prefix is automatically inserted before any international numbers made from the GAB This overrides the international dialing prefix that is normally set in the ViewStation SP Country Setup screen System Info gt Admin Setup gt General Setup gt Country Public Network Access Use Public Network e Checked The ViewStation SP can dial calls outside of the private network Not Checked The ViewStation SP cannot place calls outside of the private network Public Network Dialing Prefix Enter a dialing prefix as required by the PBX to dial out to the public network This prefix is automatically inserted before dialing numbers to the public network from the GAB Public Network same area code Prefix Enter a prefix if
30. action that it takes The precise problem is unknown 145 ISDN layer 1 and or User needs to check cabling ISDN adapter 2 link not status and network connections established 146 ISDN layer 3 A switch protocol error exists or in the connection to the United States or Canada a SPID ISDN assignment problem There is either a switch network switch protocol error inactive 255 ISDN command The ISDN signaling code has encountered processing error an error processing an ISDN action ISDN adapter busy wait and retry Polycom Inc 157 ViewStation SP User Guide Appendix C ISDN Information ViewStation SP User Guide 158 www polycom com Glossary ABC Annex D ATT 4ESS ATT 5ESS ADSL Analog Line Polycom Inc The second frame relay standard extension dealing with the communication and signaling between customer premises equipment and frame relay network equipment for the purpose of querying network status information AT amp T s large toll telephone switch It will handle 100 000 trunks and over 500 000 attempts at making a call each hour AT amp T Class 5 digital central office Asymmetrical Digital Subscriber Line A communications technology used to transmit digital data over telephone wires It is expected to transmit up to six megabits per second and be used for video on demand services to telephone company customers A telephone line that transmits and receives signals in v
31. call is made The two types of calls made are ISDN Video Calls H 320 Checked Enables ISDN videoconferencing on the ViewStation SP Not Checked Disables ISDN videoconferencing ability on the ViewStation SP Figure 2 15 Call Preference Screen LAN Internet Calls or H 323 Checked Enables H 323 videoconferencing on the ViewStation SP Not Checked Disables H 323 videoconferencing on the ViewStation SP Display IP Dialing Extension The IP dialing extension is used if a ViewStation SP is set up to use a Global Address Book GAB Checked The E 164 Dialing Extension is displayed when a video call is initiated in H 323 calls only Not Checked The E 164 Dialing Extension is not displayed when a video call is initiated in H 323 calls only 37 ViewStation SP User Guide Chapter 2 Optional Configurations ViewStation SP128 The Video Network screen System Info gt Admin Setup gt Video Network shown in Figure 2 16 provides three icons which Set Dialing Speeds Configure Video Network properties Set Call Preferences Figure 2 16 Video Network Screen ViewStation SP128 Only Dialing Speeds The Dialing Speeds screen System Info Admin Setup Video Network Dialing Speeds specifies the dialing speeds that are available when a call is placed ViewStation SP User Guide 38 www polycom com Chapter 2 Polycom Inc Optional Configurations Figure 2 17 Dialing Speeds Screen
32. coupled Polycom Inc 149 ViewStation User Guide Appendix B Video and Audio Input and Output Levels Audio Input Levels RCA audio input connectors e 10K ohm minimum input impedance e 1 0 Vpp full scale input expected e All audio inputs are AC coupled ViewStation User Guide 150 www polycom com ISDN Information If you are not connected to an internal phone system called a PBX you need to connect the ISDN cables from your ViewStation SP IMUX module to the NT 1 device An NT 1 device is used with the North American ISDN U interface The lights on the IMUX indicate whether or not the ISDN lines are connected properly The lights however do NOT indicate that the SPIDs switch type and ISDN numbers have been correctly entered into the ViewStation SP The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device Sample NT 1 Settings Polycom Inc On an ADTRAN NT 1 ACE ISDN termination unit you should see the following status lights when your ISDN lines are properly connected Ready Power ON OFF ON The dip switches should be set as follows Configuration SHORT NONE LONG 50 100 151 ViewStation SP User Guide Appendix C ISDN Information On a Motorola NT1D you should see the following status lights when your ISDN lines are properly connected On an Alpha Telecom AT1 UT620F you should see th
33. desired speed and type of call Note ForH 320 If the far site end point if it is within the same PBX system Enter the last four digits of its number To clear all information in the address field use the ARROW buttons on the remote control to select the CLEAR button Press the SELECT button on the remote control Select the character using the arrow keys enter the character by pressing the SELECT button on the remote control Call Progress Indictors The gray call progress indicators on the lower left side of the screen appear when a video call is ViewStation SP User Guide 76 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation SP initiated from the ViewStation SP and indicate the status of the call The change in the call progress indicator balls represent the status as the call is being placed The status indicators appear in the following order e 1 4 Blue Ringing 1 2 Yellow Call connected to the CO and is ringing at the far site 3 4 Orange Negotiation Full Green Connected The ViewStation SP continues to ring until the call is answered is refused or is manually disconnected If there is no answer from the far site press the CALL7HANG UP button on the remote to end the call if the call did not connect the ViewStation disconnects immediately if the video call connects the following Call Hangup Choices screen are displayed Disconnect Video Call Stay In a Call Selec
34. listed on the Speed Dial screen Use the remote control s numeric keypad to select the number of the speed dial entry you want to dial The speed dial entry s number appears at the top left corner of the entry OR Use the ARROW buttons on the remote control to highlight the desired Speed Dial entry corresponding to the number of the speed dial entry and press the SELECT button on the remote control To keep a specific entry on the Speed Dial screen do the following 1 Select a number 1 6 2 Press the button on the remote control A Lock icon appears on the right side of the box for that number 3 Press the button to toggle between locked and unlocked Complete the following to add an entry from the address book to the Speed Dial screen 1 Press the button on the remote control to jump to the Address Book screen 79 ViewStation SP User Guide Chapter 3 Using the ViewStation SP 2 On the Address Book screen select the appropriate entry 3 Press the SELECT button on the remote control Placing a Video Call From the Web Interface Placing a call from the web interface can only be done if the ViewStation SP is connected to a PC See Placing a Call From the ViewStation SP Web Interface on page 110 Using the Address Book Similar to a hardcopy address book or a software product s address book the ViewStation SP provides an address book to store access names and numbers With entries s
35. on the ViewStation SP QuickStart card Setting Up the ViewStation SP Setting up the ViewStation SP is easy First locate the QuickStart card in the ViewStation SP box The cable connectors are color coordinated with the corresponding connectors on the back of the ViewStation SP To connect the ViewStation SP use the QuickStart Card as a guide and follow the steps below 1 Place the ViewStation SP unit on top of the television monitor as shown in Figure 1 1 Ensure that the front lip of the ViewStation SP unit hangs over the edge of the television monitor Note Verify that the top surface area on the monitor is adequate to support the ViewStation SP The surface area of the television monitor should provide enough support to prevent the ViewStation SP from sliding behind the monitor Figure 1 1 Placing the ViewStation SP Q Polycom Inc 3 ViewStation SP User Guide Chapter 1 Getting Started 2 Connect the required cables to the back of the ViewStation SP as shown in the ViewStation SP QuickStart Card 3 Center the microphone pod on a flat surface between the meeting participants and the ViewStation SP 4 Connect optional equipment such as an additional television monitor a Video Cassette Recorder VCR a Digital Video Disc DVD a laptop or a document camera to the back of the ViewStation SP Secure all loose cables with the provided cable tie This prevents cables from getting tangled Slide one end of t
36. one is required to call within the same area code Private Network Access Use Private Network Checked This option enables calls for the private network Not Checked This option disables calls for the private network 57 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Private Network Dialing Prefix Enter the dialing prefix required to dial within a private network This prefix is normally used to access an organization from inside the private network Dialing Rules 2 The Dialing Rules 2 screen System Info gt Admin Setup gt LAN H 323 gt Global Address gt Dialing Rules 2 is used to set network dialing prefixes for different area codes Figure 2 35 Dialing Rules 2 Screen If the private network requires a dial prefix to access certain area codes or city codes set these prefixes on this screen This prefix is dialed before the area code For example some sites require a 9 before dialing a 1 800 xxx xxxx number Enable the Always Dial Area Code option if you must dial the area code to sites that have the same local area code as the ViewStation SP This is sometimes necessary for 10 digit dialing Global Management The Global Management screen System Info gt Admin Setup gt LAN H 323 gt Global Management is used to remotely monitor configure and maintain the ViewStation SP from a remote location To use the Global Management feature your organization m
37. view the local time of the managed ViewStation SP Daylight Savings Time DST Checked Where DST is used Not Checked Where DST is not used Require Account Number to Dial GMS 2 0 or later is required to use this option e Checked This feature is used to log calls to a specific account for tracking and billing purposes When selected a call cannot be made without first entering an account number This account number is saved in the GMS server database along with information specific to the call Typically the GMS administrator assigns the account number 60 www polycom com Chapter 2 Optional Configurations Not Checked Account numbers are not required to place a call and information specific to the call is not maintained in the GMS database Select Server URLs Enter the IP address for the computer where Global Management System is installed Note If access to the GAB server is not available check for an incorrect IP address in the Global Management screen System Info Admin Setup LAN H 323 Global Management GMS Setup Global Management Information The Global Management Info screen System Info Admin Setup LAN H 323 Global Management Info 1 provides for contact and support information for the Global Management System Figure 2 38 Global Management Information Screen Data Conference In the Data Conference screen System Info Admin Setup Data Conference enables or disa
38. www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation SP Actions Any Site Can Perform Any site in a multi point video call can perform the following chair control actions Acquire chair Enables chair control for your site The other sites in the video call cannot acquire the chair until you release it If your site has chair control a small gavel is displayed in chair control mode If you try to acquire chair control while another site has it a message is displayed that tells you another site has chair control View Site Displays the selected site in the live window The View Site action overrides Presentation mode voice activated switching and any broadcaster actions from the chair It does not affect video at other sites Stop Viewing Site Causes your ViewStation SP to return to Presentation mode voice activated switching or broadcaster actions as set by the site that has chair control Make Me the Broadcaster Sends a request to the chair control site to force all sites to view your site Select Broadcaster Forces all sites to view the selected site and disables Presentation mode voice activated switching Actions Only the Chair Control Site Can Perform Only the site with chair control can perform the following chair control actions Select Broadcaster Forces all sites to view the selected site and disables Presentation mode voice activated switching Voice Switching Enables Presen
39. 3 device that provides address translation control access and bandwidth management to the LAN An H 323 entity that provide real time two way communication between dissimilar h 323 and H 320 endpoints operating across dissimilar networks by reformatting data and protocols A graphics based user interface that incorporates icons pull down menus and a mouse The GUI has become the standard way users interact with a computer The three major GUIs are Windows Macintosh and Motif In a client server environment the GUI resides in the user s client machine The most common family of ITU T videoconferencing standards These standards allow ISDN BRI videoconferencing systems to communicate Serves as the umbrella for a set of standard defining real time multimedia communications for packet based networks otherwise known as IP telephony H 323 is comprised of the following standards H 225 H 245 G 711 G 722 G 723 1 G 728 G 729 A new network model based on the idea of making information and communications as accessible on internal corporate networks as itis on the public Internet 165 ViewStation SP User Guide ISP IMUX IP Precedence ISDN ViewStation SP User Guide Glossary Internet Service Provider Inverse Multiplexer Equipment that combines 64Kbps channels and presents them to the user s terminal equipment as if they were a single larger bandwidth channel Internet Protocol An IP address is a number
40. 8 Placing a Video Call From the Web Interface 80 Using the Address Book 80 Adding an Entry to the Address Book ssseseese 80 Editing an Existing Entry in the Address Book ssssss 82 Deleting an Entry from the Address Book 82 Transferring an Address Book 83 Using the Global Address Book ses 84 ViewStation SP User Guide viii www polycom com Answering a Video Call 85 MENU ennemie liaise 85 AULOFANS i e E 85 Receiving a Multi Point Call 85 Using Chair Control in a Multi point Call 85 Actions Any Site Can Perform 87 Actions Only the Chair Control Site Can Perform 87 Adjusting Cameras and Sound sssssseeeeeeeneneeennn 88 Selecting ViewStation SP Cameras 88 Pan Tilt and Zoom for the ViewStation SP Camera 90 Setting Camera Presets ini 90 Automatic Voice Tracking sse e 91 Automatic Tracking of Camera Presets ssssee 91 Adjusting SOUNT 3 uie aie tae Se 91 Positioning the Microphone Pod ssseen 92 Sending Snapshots eite EORR RR RE ERHR IURE Petr borde 92 Snapshot Titmeout 5 Sink Ier etg rende ER ies 92 Using Optional Equipment ss 93 Using the ViewStation SP with a PC Connecting The ViewStation SP To a LAN 96 Connectin
41. AB server password if there is one Display Global Addresses Checked The global addresses appear in the ViewStation SP address book Not Checked Only addresses entered manually are displayed on the ViewStation SP address book Register this System When Powered On Checked When the ViewStation SP is powered on the ViewStation SP registers the name and new IP address if DHCP is used in the GAB Not Checked The ViewStation SP has access to the GAB but does not register the name and new IP address if DHCP is used in the GAB Preferences The Global Address Book Preferences screen System Info gt Admin Setup LAN H 323 Global Address Preferences is used to set the global address book display and dialing preferences 54 www polycom com Chapter 2 Polycom Inc Optional Configurations Figure 2 33 GAB Preferences Screen Show Addresses in Address Book e ISDN Video Calls H 320 Checked Displays global ISDN video numbers in the Global Address Book Not Checked Only local ISDN numbers appear in the Global Address Book LAN Internet Calls H 323 e Checked Displays global IP addresses in the Global Address Book e Not Checked Only IP addresses which have ben entered manually appear in the Global Address Book Maximum Line Speed for Global Addresses Set the line speeds for each type of call The speeds selected affects only Global Address Book entries in the ViewSta
42. Admin Setup gt Video Network gt IMUX gt Audio Quality allows the selection of an audio protocol G 722 audio delivers a higher quality of audio than G 728 and uses 48 Kbps of the call bandwidth G 728 delivers telephone quality audio and only uses 16 Kbps of the call bandwidth G 728 is generally used for lower data rates To set the audio protocol use the and zoom buttons on the remote control to move the slider Note Changing the audio quality preferences in a call can only be done in an H 320 call No changes can be made while in an H 323 call Figure 2 11 Audio Quality Screen Advanced Dialing On the Advanced Dialing screen System Info gt Admin Setup gt Video Network gt IMUX gt Advanced Dialing you can define how each ISDN channel is dialed By default channels are dialed in parallel Dial channels in parallel When this option is selected the ViewStation SP dials all ISDN channels simultaneously Dial channels one at a time When selected the ViewStation SP dials each ISDN channel one at a time 34 www polycom com Chapter 2 Optional Configurations until that channel is connected then dials the next channel until all the channels are connected This feature is used to overcome local network problems Figure 2 12 Advanced Dialing Screen Dialing Speed The Dialing Speeds screen System Info gt Admin Setup gt Video Network gt IMUX gt Dialing Speeds specifies the dialing speeds
43. Contact your network administrator Polycom Inc 141 ViewStation SP User Guide Chapter 6 IMUX Troubleshooting Symptom Cause Sotation Cannot dial remote system in BONDING 384 Kbps calls Call progress circles only displays blue or yellow Start by calling the far site at 1x64 or 2x64 Kpbs This verifies if the primary number is correct If these calls complete try 256 Kbps then 384 Kbps Dialing a remote site in calls above 128 Kbps does not work Call progress circles do not turn green or remain blue after the first channel connects Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly The numbers for Line 1 Line 4 should correspond with connections 1 4 on the IMUX See ISDN Errors on page 153 Cannot select 112 or 128 speeds for BONDING calls from the Speed Selection icon on the Video Phone Speeds do not show when selecting the Speed icon Add line speeds by going to the IMUX Dialing Speeds screen ViewStation SP User Guide 142 www polycom com Chapter 6 LAN Intranet Troubleshooting symptom EP EE Cannot access ViewStation SP web interface from the PC web browser ViewStation SP DHCP is set to CLIENT and n
44. ISDN Errors on page 153 System is waiting for an IP address System Info screen shows waiting in IP address field LAN or DHCP server is not operating Check connections to the LAN Contact your network administrator ISDN Line Status icons do not go away so video calls cannot be made ISDN line is not present Check the ISDN line connections ViewStation SP is directly connected to a U interface Install an NT 1 between your ISDN line and the ViewStation SP ISDN connection ViewStation SP User Guide 140 www polycom com Chapter 6 Symptom Cause Troubleshooting Solution ISDN Line errors when using SPID configuration For ViewStation SP384 Go to the Numbers screen System Info gt Admin Setup gt Video Network gt Numbers and check the ISDN numbers are entered correctly For ViewStation SP128 Go to the ISDN Video Network screen System Info gt Admin Setup gt Video Network and check the ISDN numbers are entered correctly Enter corrent SPID numbers Note The AT amp T point to point protocol does not require SPIDs Error Message occurs when dialing a video call The first line did not connect It cannot make a call if the first line does not connect Check that all network cables are properly connected Restart the system If H 323 call IP Gateway Gatekeeper is not operating or is not configured correctly
45. P User Guide Using the ViewStation SP ViewStation SP384 Line Indicators The ViewStation SP checks the configuration of the ISDN lines every time the ViewStation SP is powered on or restarted This process of checking the ISDN lines normally takes less than one minute Figure 3 2 ViewStation SP384 Main Calling Screen If the ISDN line has failed or is not properly configured a red down arrow status indicator displays on the Main Calling screen shown in Figure 3 2 When a network problem is noted a red down arrow appears under the ViewStation SP icon Check the network connection or contact the LAN Manager The ViewStation SP Triple BRI Main Calling screen is shown in Figure 3 3 The ViewStation SP has checked and verified three of the three ISDN lines as indicated by the three green up arrow icons on the screen A red down arrow icon indicates no network connectivity A yellow box icon indicates that the ViewStation SP is checking the ISDN line A green up arrow icon indicates network connection When the ViewStation SP verifies each line connection the yellow box icon turns a green up arrow After a few seconds all three green up arrows disappear 74 www polycom com Chapter 3 Placing a Video Call Polycom Inc 2001 Using the ViewStation SP Figure 3 3 ViewStation SP384 Main Calling Screen If the ViewStation SP is checking the ISDN lines and the icons do not disappear check the connection o
46. P User Guide 22 www polycom com Optional Configurations User Setup This chapter contains advanced configuration information for the ViewStation SP384 and the ViewStation SP128 Polycom Inc The User Setup screen System Info gt User Setup serves as a quick configuration tool allowing the ViewStation SP administrator or LAN manager to set basic options for the ViewStation SP shown in Figure 2 1 Figure 2 1 User Setup Screen Auto Answer The Auto Answer option allows the ViewStation SP to automatically answer incoming video calls Checked The ViewStation SP automatically answers incoming video calls Not Checked Incoming calls rings until they are manually answered or the far site disconnects Mute Auto Answer Calls This option turns the microphone pod off and prevents the far site from hearing the near site when the ViewStation SP automatically answers incoming video calls 23 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Checked The ViewStation SP mute near site audio for incoming video calls which the ViewStation SP automatically answers Not Checked The ViewStation SP sends audio to the far site as normal When the ViewStation SP is muted both sites are notified with a microphone image located in the lower left side of the main screen A red light illuminates on the microphone pod when the near site is muted PiP or Picture in Picture The P
47. PC 48 LAN Adapter Ethernet LAN Figure 4 1 Two Unique ViewStation SP to PC Configurations Figure 4 1 illustrates the two ways to connect a PC to a ViewStation SP Figure 4 1 a connects the PC to an Ethernet RJ 45 port on the LAN The ViewStation SP is connected from orange RJ 45 port to the Ethernet LAN Figure 4 1 b illustrates direct connection of the ViewStation SP to a PC Connecting The ViewStation SP To a LAN Figure 4 1 a illustrates the most common method for ViewStation SP to PC connectivity If both ViewStation SP and PC have LAN connectivity no additional configuration is needed See Using the ViewStation SP Web Interface on page 99 Connecting The ViewStation SP to a Stand Alone PC Figure 4 1 b illustrates a configuration which neither the ViewStation SP nor the PC has access to an Ethernet LAN For example For an ViewStation SP User Guide 96 www polycom com Chapter 4 Polycom Inc Using the ViewStation SP with a PC ISDN configured ViewStation SP where H 323 videoconferencing is not used This configuration is NOT recommended when connecting to an Ethernet LAN in which a DHCP server is used 1 Connect the orange tipped RJ 45 cable connector on the LAN adapter to the orange RJ 45 port on the ViewStation SP Connect the blue tipped RJ 45 cable to the blue RJ 45 port on the LAN adapter Connect the opposite end of the blue tipped RJ 45 cable to the Ethernet port on the PC P
48. SP serial number and select the RESET button The Reset System screen clears existing system configurations Use the reset system function to erase your System settings and or your address book entries Once you have reset the system your system walks you through the system configuration screens as it did when you powered on the ViewStation SP for the first time 132 www polycom com Chapter 5 System Information and Diagnostics Note Be sure to copy system information before resetting a system All settings are lost when you reset the system Polycom Inc 133 ViewStation SP User Guide Chapter 5 System Information and Diagnostics ViewStation SP User Guide 134 www polycom com Troubleshooting General Problems RE me Sm o Slow blinking green light appears on the front of the ViewStation SP The system is sleeping System is in sleep mode This is normal The system wakes up on any action from the remote control or on an incoming call Amber light appears on the front of the ViewStation SP The system is in a call This is normal Green light appears on the front on the ViewStation SP The system is not in a call This is normal Cannot enter the System Setup menus System is password protected Password has been forgotten Go to Diagnostics menu and perform a System reset This erases all your system settings except for your address book You may then enter a new password
49. Select the Send Address Book icon If passwords are used on either far site or near site ViewStation SP enter the far site ViewStation s password in the Software Update Security Password field This password must be the same as entered on the far site ViewStation SP Security screen System Info gt Admin Setup gt Security 83 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Figure 3 9 Send Address Book Screen 4 To start the transfer click the Start icon Using the Global Address Book ViewStation SP User Guide You can access the Global Address Book GAB if your organization uses Polycom s Global Management System GMS software and the ViewStation SP is set to subscribe to the GAB server The GAB provides ViewStation SP users with easy one button dialing to and end point in the global address book The GAB automatically captures and updates ViewStation SP dialing information country codes and preferred line speeds To place a call select a name from the Address Book list The following icons on the Address Book screen indicate GAB status and individual address status The display of this icon indicates the ViewStation SP is connected to the GAB server When the icon rotates it e indicates that the ViewStation SP is actively accessing the GAB server for addresses Notice the icon rotating as you scroll through the address book entries This icon indicates that the selected address is an addre
50. Started Note If you connect less than three ISDN lines to the Triple BRI network interface module the status indicators shown on the TV monitor are displayed in red For more ISDN information refer to the Appendix D ISDN Information on page 151 ViewStation SP128 Complete the following steps to connect the ViewStation SP128 to an ISDN network 1 Connect the green tipped RJ 45 cable to the green RJ 45 port on the back of the ViewStation SP 2 Connect the opposite end of the green tipped cable to an ISDN wall jack For more ISDN information refer to the Appendix D ISDN Information on page 151 Once the interface is properly connected the ViewStation SP is ready to be configured for EtherNet LAN connectivity Connecting the ViewStation SP to an Ethernet LAN Polycom Inc The following describes how to connect the ViewStation SP to an Ethernet LAN Before setting up the ViewStation SP ensure all the network connectivity issues are tested and resolved ViewStation SP384 Complete these steps to connect the ViewStation SP384 with to an Ethernet LAN network 1 Connect the orange tipped RJ 45 cable to the RJ 45 port labeled LAN on the back of the ViewStation SP 2 Connect the opposite end of the orange tipped RJ 45 cable with the orange tip to an Ethernet LAN wall jack 3 Ifthe LAN wall jack is active a green light appears on the orange RJ 45 port on the back of the ViewStation SP384 5 View
51. Station SP User Guide Chapter 1 Getting Started ViewStation SP128 Complete these steps to connect the ViewStation SP128 with to an Ethernet LAN network 1 Connect the orange tipped RJ 45 cable to the RJ 45 port labeled LAN on the back of the ViewStation SP128 2 Connect the opposite end of the orange tipped RJ 45 cable with the orange tip to an Ethernet LAN wall jack 3 Ifthe LAN wall jack is active a green light appears on the orange RJ 45 port on the back of the ViewStation SP128 Initial System Configuration This section explains how to setup the ViewStation SP Except where noted the following section applies to both ViewStation SP models Setup Common to all ViewStation SPs The following is a set of general setup procedures which covers all ViewStation SP models Specific information which is unique to each ViewStation SP is noted 1 Power on the television monitor and ViewStation SP 2 Onthe Welcome screen select the language used to display Screens and information on the ViewStation SP Figure 1 2 ViewStation Select Language Screen ViewStation SP User Guide 6 www polycom com Chapter 1 Getting Started 3 There are two Welcome screens for the ViewStation SP The first is the ViewStation Select Language screen shown in Figure 1 2 The second Welcome screen shown in Figure 1 3 is a general greeting in the language selected Specify the desired country and language on this screen and press t
52. TAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS VideoServer Statement Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and or resellers who have entered into a Sublicense Agreement For purposes of this Agreement a Sublicense Agreement shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment VideoServer shall include so called break the seal software licenses with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without VideoServer s prior consent Title to all Subject Programs shall at all times remain and vest solely with VideoServer and its licensors Buyer acknowledges VideoServer s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concep
53. Using the ViewStation SP with a PC Note The ViewStation SP can load up to eight presentations in memory On the ViewStation SP 1 Press the SLIDES button on the remote control The Available Presentations screen appears Figure 4 7 Available Presentations Screen 2 Select a presentation and press the SELECT button on the remote control A password may be required to proceed Figure 4 8 Loading Slides Screen Polycom Inc 103 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC The Loading Sides screen shown in Figure 4 8 appears when a presentation selection has been made 3 A thumbnail of each slide provides the presenter with a to preview all the slides simultaneously To view a slide highlight a slide and press the SELECT button on the remote control Figure 4 9 Thumbnail of Slides in the Presentation Directory Press the INFO button for additional information about the slide being viewed The name of the presentation appears as well as the slide number and the viewing password Passwords for slides may be changed on this screen This affects the entire presentation to all viewers Current Side Figure 4 10 Slide Presentation Information Screen ViewStation SP User Guide 104 www polycom com Chapter 4 Closed Caption Polycom Inc Using the ViewStation SP with a PC 4 Use the ARROW buttons on the remote control to move backward and forward through a presentation
54. ViewStation SP Polycom Inc 109 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC The four icons on the left provide different functions for the ViewStation SP that are similar to most of the functions described in System Information on page 129 Placing a Call From the ViewStation SP Web Interface To place a video call from the Manage System page click on the Place a Call icon Vin al Fide Bel El anderson CG Aum FX El Deumin Austin FX a Polycom Austin LEA iP Selec an sdieri from the lie Tw ln view ar dini POLYCOM EDH hermis Figure 4 13 Place a call from the Web Interface Screen There are two ways to place a call from the screen shown in Figure 4 13 From the Local Address Book Manual Dial From the Local Address Book Address entries added to the ViewStation SP address book appear in the upper right side of the call screen To place a call Select a site from the upper left side of the screen The selected site as shown in Figure 4 14 appears on the right side of the screen Select Call this Site The ViewStation SP calls the selected site ViewStation SP User Guide 110 www polycom com Chapter 4 Using the ViewStation SP with a PC Polycom Austin USA IP Figure 4 14 Placing a Call When a call is established the far site appears in the right monitor image as shown in Figure 4 15 POLYCOM Adrantird Triwcimirm oma 5Sautems Near Site F
55. W POLYCOM ViewStation SP User Guide August 2001 Edition 3725 10755 002 Important Information Warning 2001 Polycom Inc All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Other Restrictions You shall not and shall not allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Trademark Information Polycom ShowStation and the Polycom logo design are registered trademarks and ViewStation SP is a trademark of Polycom Inc in the United States and various other countries ADTRAN is a registered
56. able sufficient service quality to accept the requested connection 7 Call awarded and The user is assigned an incoming call that delivered is being connected to an already established call channel 16 Normal call clearing Normal call clearing has occurred 17 User busy All B channels are in use the called system acknowledges the connection request but is unable to accept the call 153 ViewStation SP User Guide Appendix C Code Cause ISDN Information Definition 18 No user responding The destination does not respond to the call so the connection cannot be completed 19 No answer from user user alerted The destination fails to complete the connection within the prescribed time after responding to the connection request The problem occurs at the remote end of the connection 21 Call rejected The destination rejects the call for an unknown reason although capable of accepting the call 22 Number changed No system has been assigned the ISDN number used to set up the call The diagnostic field of the message may return an alternate address assigned to the called equipment 26 Non selected user clearing The destination rejected the call although capable of accepting it because the call was not assigned to the user 27 Destination out of order A signaling message can not be delivered because the interface is not functioning correctly and therefore the
57. ade process is complete Complete the following steps to upgrade a system 1 Place a video call to the far site ViewStation SP 2 Select System Info gt Admin Setup gt Security and write down the passwords that appear on the Security screen of the site you want to upgrade 3 On the site sending the software select System Info gt Admin Setup gt Software Hardware gt Software Update to access the Software Update screen 4 Highlight the Start icon and press the SELECT button on the remote control 5 Enter the passwords that you wrote down in Step 2 highlight the Start icon and press the SELECT button on the remote control to begin the upgrade process Upgrading Software over the LAN You can use the SoftUpdate application to upgrade your software over the LAN Complete the following steps to upgrade your ViewStation SP software 1 Download the latest software from www polycom com and save it on your PC If you do not have internet access your reseller can supply you with the application 124 www polycom com Chapter 4 Using the ViewStation SP with a PC 2 Double click on the software zip file and select a directory in which you want the files extracted If you are prompted for a password contact your network administrator 3 Once the application is extracted double click on the SoftUpdate exe file The SoftUpdate dialog box appears KI x This program will automatically update your SP system Fig
58. ar Site Figure 4 15 In Video Conference Call Polycom Inc 111 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC Manual Dial To place a video call manually click on the Manual Dial tab on the top of the browser screen 1 Choose the method of call type For H 323 calls Enter the IP or DNS address of the far site in the Video A text area Manual Dial Cali Clear Hang Up Refresh Figure 4 16 Manual Dial Screen For H 320 calls Enter the primary ISDN number in the Video A text area Then enter the secondary ISDN number in the Video B text area 2 Selectthe line speed to be used for the call 3 Click the CALL button 4 When a call is established the monitor screens as shown in Figure 4 15 appear 5 To disconnect a call click on the HANG UP button ViewStation SP Weh Interface Icons The ViewStation SP web interface contains a set of tools located in the System Information and Remote Management pages of the web interface These tools are used in the remote management of the ViewStation SP The following icons are the counterparts to the ViewStation SP Admin Setup screen Note Some icons and associated screens only apply to ViewStations with optional configurations The following table lists icons common to all ViewStation SP models ViewStation SP User Guide 112 www polycom com Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpa
59. ariable continuous waveforms that are generated by telephones fax machines models etc The signal transmitted is a true electrical representation of the original source audio as opposed to a coded digital signal which must be decoded at the far end 159 ViewStation SP User Guide ARJ ARQ Audio Bandwidth Automatic Voice Tracking Bandwidth Bits per second bps Bonding Calls BRI ViewStation SP User Guide Glossary Admission Reject Message In an H 323 environment the ARJ is the message from the Gatekeeper to an endpoint rejecting the endpoint s request to connect to another endpoint Admission Request Message In an H 323 environment the ARQ is the message to the Gatekeeper from an endpoint requesting a connection to another endpoint The audio frequencies a device can handle This refers to the range of sound treble and bass or voices for speakerphones A feature on Polycom ViewStations that allows the camera to point towards the person speaking The data carrying capacity of a network connection used as an indication of speed For example an Ethernet link is capable of moving 10 million bits of data per second A Fast Ethernet link can move 100 million bits of data per second 10 times more bandwidth The amount of information which passes through a transmission line in a second A bit is one eighth of a byte In ISDN BRI transmissions bonding refers to joining the two
60. ations not expressly approved by Polycom could void the user s authority to operate this equipment FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details If your ViewStation SP causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary Yourtelephone company may make changes in its facilities equipment operations or procedures that could affect the operation of your equipment If they do you will be given advance notice so as to give you an opportunity to maintain uninterrupted service Ifyou experience trouble with this equipment ViewStation SP please contact your equipment provider for repair warranty information If your equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside the videoconferencing unit remote control microphone pod or power supply This equipment may not be used on a public coin service pro
61. ay snapshots of your PC to all of the participating ViewStations simultaneously Polycom SNAP operates during calls to both Polycom and other video conferencing systems e Present snapshots for up to fifteen participants simply by accessing the ViewStation SP web interface and view the snapshots Polycom SNAP may be downloaded from the ViewStation SP web interface or at www polycom com Using Visual Concert PC ViewStation SP User Guide The ViewStation SP384 and ViewStation SP128 are capable of receiving dual streamed video from ViewStations with software version 7 0 using Visual Concert PC For more information about Visual Concert PC please see the Visual Concert PC User Guide 128 www polycom com System Information and Diagnostics System Information The System Information screen shown in Figure 5 1 contains key information about the ViewStation SP Figure 5 1 System Information Screen On the System Information screen the following information is provided The information cannot be changed from this screen System Name The system name is the name assigned to the ViewStation SP by the LAN Manager or the ViewStation SP administrator To change this information to System Info gt Admin Setup gt General Setup Video Numbers video numbers are the ISDN numbers assigned to the ViewStation SP The ISDN numbers are set in System Info gt Admin Setup gt Video Network gt IMUX gt Numbers on the V
62. bles data conferencing through Microsoft NetMeeting or a ShowStation IP Microsoft NetMeeting Checked Enter the IP address of the PC Hosting NetMeeting Polycom Inc 61 ViewStation SP User Guide Chapter 2 Audio ViewStation SP User Guide Optional Configurations ShowStation IP Checked Enter the IP address of the ShowStation IP Off Checked Data Conferencing is disabled Ld E LL LT Figure 2 39 Data Conference Screen Note T 120 NetMeeting is not available in H 323 calls for the ViewStation SP The Audio screen System Info gt Admin Setup gt Audio is used to configure the following ViewStation SP audio properties ViewStation SP384 The Audio screen System Info Admin Setup Audio may be configured for the following Country Code Enter the country code assigned to the country for the ViewStation SP Area Code Enter the Area or STD Code for the ViewStation SP Room Telephone Number Enter the phone number assigned to the room the ViewStation SP 62 www polycom com Chapter 2 Polycom Inc Optional Configurations Figure 2 40 ViewStation SP384 Audio Screen VCR Installed Checked Enables audio input through the VCR connection of the ViewStation SP Not checked Disables audio input through the VCR connection of the ViewStation SP Mute Auto Answer Calls Checked The ViewStation SP mutes near site audio when an incoming call is automatically answere
63. by a greater than symbol gt Figure A is an example of this convention To view the user setup options go to the User Setup screen System Info gt User Setup Figure A Flow Conventions Polycom Inc XV ViewStation SP User Guide Preface How To Use This Guide ViewStation SP User Guide xvi www polycom com Getting Started This chapter explains how to use the remote control set up the ViewStation SP and configure the ViewStation SP for a specific network interface What You Need to Get Started Television Monitors Power Source Polycom Inc The following items are required e A television monitor e A network connection A power source Additionally the following items are required for each ViewStation SP as listed below ViewStation SP384 with Triple BRI network interface module Three ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H 323 videoconferencing is used ViewStation SP128 An ISDN line for up to 128 Kbps video communications and an optional Ethernet LAN connection if H 323 is used Any S Video or composite television monitor with RCA input ports may be used with the ViewStation SP The size of the television monitor should be proportional to the size of the room where the ViewStation SP is used The ViewStation SP has an auto sensing 62 watt external power supply which supports line voltages between 100 and 240 VAC 50 to 60 Hz 1 V
64. cted is displayed in the Polycom Inc 2001 81 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Name field Continue selecting letters until finished Use the space bar on the keyboard to insert a space When the first letter is entered or a letter is entered after selecting a space the letter is automatically entered in uppercase Subsequent letters are in lowercase If a specific letter is to be capitalized first move to the Shift key which is on the lower left of the keyboard as indicated by an up arrow Select the Shift key Then move to and select the next letter That letter is displayed in uppercase For shift lock highlight the Shift key and press the select button on the remote control twice Editing an Existing Entry in the Address Book To edit an existing entry in the address book f From the Main Calling screen select the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed Select the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed Using the ARROW buttons on the remote control select the address book entry to be changed Use the LEFT ARROW button on the remote to select the Edit icon Press the SELECT button on the remote control The Add Change Entry screen is displayed Use the ARROW buttons on the remote control to select the field to be changed If the on scr
65. d by the ViewStation e Not checked The ViewStation SP sends near site audio to the far site when a call is automatically answered Sound Effects Volume Highlight the Sound Effects Volume field and press the VOLUME UP and DOWN keys on the remote control to select the audio levels of the ViewStation SP The sound effects volume level may be adjusted from 1 to 10 At each increment a tone notifies the user of the volume level Audio Quality The Audio Quality Preference screen System Info gt Admin Setup gt Video Network gt IMUX gt Audio Quality shown in Figure 2 41 allows the selection of an audio protocol G 722 audio delivers a higher quality of audio than G 728 and uses 48 Kbps of the call bandwidth G 728 delivers telephone quality audio and only uses 16 Kbps of the video bandwidth G 728 is generally used for lower data rates 63 ViewStation SP User Guide Chapter 2 Optional Configurations To set the audio protocol use the and zoom buttons on the remote control to move the slider Changing the audio quality preferences in a call can only be done in an H 320 call No changes can be made while in an H 323 call lhe ryulam well uo a call CLIS LUE Figure 2 41 Audio Quality Screen Acoustic Plus 716 Checked Polycom s Acoustic Plus audio technology provides low bit rate wide band audio 7 KHz 16Kb quality without compromising video quality Not checked Disables the acoustic plus feature
66. d with a particular network device Note Checked The ViewStation SP sends requests to the WINS server for WINS name resolution Not Checked The ViewStation SP does not send any requests for name resolution to the WINS server The ViewStation SP sends a request for WINS resolution to the WINS server for up to 15 times After 15 tries the ViewStation SP stops sending WINS resolution requests to the server DHCP Dynamic Host Configuration Protocol is used to auto assign IP addresses within a LAN Note Server The ViewStation SP DHCP server assigns up to 12 IP addresses from 1 1 1 3 to 1 1 1 14 when this option is checked If the DHCP server option is not present run the ViewStation SP SoftUpdate to enable the DHCP server option setup See Upgrading Software over the LAN on page 124 Client The DHCP Server automatically assigns an IP DNS server address a default gateway subnet mask and the 43 ViewStation SP User Guide Chapter 2 Optional Configurations WINS server address When this option is selected IP DNS Default Gateway Subnet Mask and WINS server address fields cannot be changed Off selected When OFF is selected the LAN manager or ViewStation SP administrator must enter all values as static addresses These values do not change unless manually changed IP Address Enter the static IP address assigned to the ViewStation SP e DNS Servers The ViewStation SP supports up to four DNS serv
67. destination can not be reached This condition might be temporary though of extended duration for instance remote equipment might be turned off 28 Invalid number format Destination address presented in an unrecognizable format or an incomplete destination address prevented the connection from being established 29 Facility rejected The network cannot provide facility requested by the user 30 Response to STATUS ENQUIRY The prior receipt of a status inquiry message generated the status message 31 Normal unspecified A normal has occurred with no standard cause applying No resulting action is required 34 No circuit channel available The call cannot be taken because no appropriate channel is available to establish the connection 38 Network out of order The network is not functioning correctly and this condition may persist for an extended period The call can not reach the destination and an immediate attempt to reconnect will probably fail 41 Temporary failure The network is not functioning correctly and an error occurred The problem will be resolved shortly ViewStation SP User Guide 154 www polycom com Appendix C Polycom Inc ISDN Information Code Cause Definition 42 Switching The network switching equipment is equipment temporarily overloaded and the destination congesti
68. e following status lights when your ISDN lines are properly connected ViewStation SP User Guide 152 www polycom com Appendix C ISDN Switches ISDN Information ISDN Errors Depending on the type of ISDN lines you are using your service provider may assign zero one or two SPIDs per line Switch Type SPIDs Allocated AT amp T SESS Custom None AT amp T SESS NI 1 1 per B channel NT DMS 100 NI 1 1 per B channel NI 2 1 per device Siemens EWSD NI 1 1 per B channel Siemens EWSD NI 2 1 per device International outside United States or None Canada Polycom Inc The following table describes ISDN standard cause values that indicate ISDN call status Although the cause values are standardized each ISDN service provider phrases the cause differently Therefore the causes shown in the table might not be the exact messages that appear on your television monitor Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format however no destination equipment uses the number 2 No route to The ISDN exchange can not recognize the specified transit intermediate network through which to network route the call 3 No route to The destination address is not serviced by destination the intermediate network through which the call is routed 6 Channel The specified channel does not provide unaccept
69. e user 66 Channel type not The requested channel type is not implemented supported by the network or the destination equipment 69 Requested facility The supplementary service is not not implemented supported by remote equipment 70 Only restricted The network is unable to provide digital information unrestricted digital information over bearer bearer is available capability 79 Service or option The network or remote equipment is not available unable to provided the requested service unspecified option for an unspecified reason This might be a subscription problem 81 Invalid call The remote equipment received a call with reference value a Call reference that is not currently in use on the user network interface 155 ViewStation SP User Guide Appendix C ISDN Information Code Cause Definition 82 Identified channel The receiving equipment is requested to does not exist use a channel that is not activated on the interface for calls 83 A suspended call The network received a call resume exists but this call request The call resume request identity does not contained a call identify information element indicating that the call identity is in use for a suspended call 84 Call identity in use The network received a call resume request that contained a Call Identify information element indicating that it is in use for a suspended call 85 No call suspended The netw
70. eeene 6 Initial System Configuration eeseennnm nnn 6 Setup Common to all ViewStation SPs 6 Network Status Indicators ssssssssssssssessseeeee nennen 18 Using the ViewStation SP Help ss 19 Using The Info Help scenes etis ore stet tnt ety nhe re 19 Technical Support 1 e ei ide de e eene dus teet 20 Optional Configurations User Setup tolo e eto ete t Med Masten na nn iet s 23 Adiminisetup skes scio cx m e MUI ELM TP LIU 26 General Setups iii at e cb teet eas 26 Video NetWork nn me N Are det E Meri ewe Mins 30 ViewStation SP384 30 IMUX Inverse Multiplexer 31 ISDN Video Network 36 Call Preference 37 ViewStation SP128 38 Dialing Speeds seesi ianea eE REAA ON 38 ISDN Video Network 39 Call Preference 40 CANH 3233 iet Sak rio rn erret eos e de irt us Potente dec ane 41 Polycom Inc vii ViewStation SP User Guide EAN Intranet o tee al ee be ede E ee 42 H 323 SetUp nnn en ent eee ee ee 44 DEL CREE 45 Gateway ile AN a ok 47 Gatekeeper
71. een keyboard is not displayed press the SELECT button on the remote control To enter numbers use the remote control To enter letters spaces and punctuation use the on screen keyboard To enter a dot press the RIGHT ARROW button on the remote control To save the changes select the Save icon and press the SELECT button on the remote control Deleting an Entry from the Address Book To delete an existing entry from the address book ViewStation SP User Guide 82 www polycom com Chapter 3 Using the ViewStation SP From the Main Menu select the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed Select the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed Using the ARROW buttons on the remote control select the address book entry to be deleted Use the LEFT ARROW button on the remote control to move to the Edit icon Use the DOWN ARROW button on the remote control to move to the Delete icon Press the SELECT button on the remote control to delete the entry Transferring an Address Book To transfer the contents of your ViewStation SP address book to a far site ViewStation both ViewStations must be in an ISDN or H 320 call to a single ISDN end point To transfer the contents of the address book 1 2 3 Polycom Inc 2001 Select System Info gt Admin Setup gt Software Hardware
72. eet eret de 165 ViewStation SP User Guide X www polycom com 9 ic mc 169 ROT tissue tiet et id een tesa ea be cet diera desse etude ce dca tutes is 170 UM onse deret e ce lebat t a dete iere cte ce a Ae 172 XYZ her rti mule ii oats e iln Ses t Ded SL Li gatur Du sec e leva E uud 173 Polycom Inc xi ViewStation SP User Guide ViewStation SP User Guide xii www polycom com Preface How To Use This Guide Preface How To Use This Guide Polycom Inc Thank you for purchasing a Polycom ViewStation SP Soon you will discover that video communications using the ViewStation SP is easy fun and productive Polycom s ViewStations are the most easy to use video communications systems on the market today This User Guide provides information about setting up and using the following Polycom ViewStation SP products e ViewStation SP384 with a Triple BRI network interface module ViewStation SP128 If you purchased a ViewStation or ViewStation FX VS4000 see the ViewStation or ViewStation FX VS4000 User Guide If you purchased a ViewStation H 323 with Quad BRI or ViewStation H 323 with Lucent DCP or ViewStation MP or ViewStation 128 see the ViewStation User Guide Each ViewStation SP product has a QuickStart Card which is shipped in the box with the ViewStation SP The QuickStart card illustrates how to connect the required cables and optional equipment to the ViewStation SP xiii ViewStation SP User Guide ViewStation
73. er name and email address to ease web navigation ViewStation SP User Guide DEF Glossary Data Conferencing DHCP Digital Line Digital or Proprietary Device DSL ViewStation SP User Guide Enables people in different locations to work on the same document via networked computers Also referred to as collaborative computing Dynamic Host Configuration Protocol DHCP servers permit multiple devices to share a group of IP addresses assigning one to a specific device as needed A telephone line that carries signals in discontinuous streams of on and off pulses The audio source must be coded into on and off pulses and decoded into an analog signal at the far end destination PBX telephone systems and ISDN are examples of systems which use digital signaling PBX and digital Centrex systems use proprietary non standard signaling forcing customers to purchase proprietary phones Telephone equipment designed specifically for connection to a particular brand and model of PBX Digital Subscriber Line Uses existing copper telephone lines and connects to the phone company s Central Office CO DSL transforms these phone lines into multi megabit data pipes for digital video and data 162 www polycom com DB 25 DVD Endpoint Ethernet Far End Fast Ethernet Firewall fps FTP Polycom Inc 163 Glossary The standard 25 pin connector used for RS 232 serial data commu
74. ers Screen Enter the ISDN numbers for the ViewStation SP128 as shown in Figure 1 11 The ISDN number for channels B1 and B2 are generally the same ViewStation SP User Guide 12 www polycom com Chapter 1 Getting Started 11 Auto Detect SPIDs Onthe Auto Detect SPIDs screen enter the Service Profile ID SPID numbers for the ViewStation SP If connected to an internal phone system PBX or if the ViewStation SP is outside North America a SPID may not be required OR Select the START icon for the ViewStation SP to automatically detect SPIDs Note Ifthe ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Figure 1 12 ViewStation SP384 Auto Detect SPIDs Screen To manually enter the SPID numbers for the ViewStation SP384 as shown in Figure 1 12 highlight each line and channel and press the SELECT button on the remote control Enter the SPID numbers accordingly Polycom Inc 13 ViewStation SP User Guide Chapter 1 Getting Started Figure 1 13 ViewStation SP128 Auto Detect SPIDs Screen To manually enter the SPID numbers for the ViewStation SP128 as shown in Figure 1 13 highlight each line and channel and press the SELECT button on the remote control Enter the SPID numbers accordingly Note Ifthe ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correct
75. ers for multiple LANs Default Gateway Enter the server s default gateway address Subnet Mask Enter the subnet mask for the LAN WINS Server Enter the WINS server address for the LAN H 323 Setup The H 323 Setup screen System Info gt Admin Setup gt LAN H 323 H 323 shown in Figure 2 22 is used to configure the H 323 communication protocols for the ViewStation SP Figure 2 22 H 323 Setup Screen ViewStation SP User Guide 44 www polycom com Chapter 2 Polycom Inc Optional Configurations The following five items configurable by the user are Setup Setup Defines the H 323 name and extension for the ViewStation SP See Setup on page 45 Gateway Defines the gateway speed prefix and suffix used for the ViewStation SP See Gateway on page 47 Gatekeeper Defines the gatekeeper operation parameters for the ViewStation SP See Gatekeeper on page 48 Dialing Speeds Defines the videoconferencing speeds for the ViewStation SP See Dialing Speeds on page 49 QoS Defines firewall and NAT parameters for the ViewStation SP See Quality of Service QoS and Firewalls on page 50 The H 323 Setup screen System Info gt Admin Setup gt LAN H 323 gt Setup is used to specify the H 323 or IP name This information applies to the H 323 feature included with all models The H 323 extension E 164 is a naming scheme based on the ViewStation SP serial number This n
76. ext field is not accessible Specify The gatekeeper is used Enter the gatekeeper IP address in the grey text box Contact the LAN Manager to obtain the gatekeeper IP address Auto When set to Auto the ViewStation SP automatically searches for the presence of an available gatekeeper If a gatekeeper is not used and Auto has been selected the ViewStation SP remains in Auto mode until changed 48 www polycom com Chapter 2 Polycom Inc Optional Configurations Figure 2 27 Gatekeeper Screen Note A gatekeeper is not required to make IP to IP Intranet calls If Specify or Auto is selected one of three icons appears on the ViewStation SP Main Calling screen when the ViewStation SP is rebooted These icons are Red Down Arrow Cannot find gatekeeper Yellow Box Found gatekeeper but not allowed to register e Green Up Arrow Found gatekeeper and registered Dialing Speeds The Dialing Speeds screen System Info gt Admin Setup gt LAN H 323 gt Dialing Speeds shown in Figure 2 28 is used to set the IP and ISDN dialing speeds for the ViewStation SP Nx56 and Nx64 left side of screen represent the dialing speeds for ISDN H 320 calls Px56 and IPx64 right side of screen represent the dialing speeds for IP H 323 calls The 2x options listed under IPx56 are used for gateway calls from the ViewStation SP Non 2x options provide connection speeds from 56 Kbps to 768 Kbps 49 ViewStation SP Use
77. f the ViewStation SP and the configuration of your ISDN lines ViewStation SP128 Line Indicators Each time the ViewStation SP128 is powered on the network status indicators are displayed below the Video Call icon on the Main Calling screen The icon flashes a yellow numbered box while the ViewStation SP checks the availability of the network line If the icon turns to a red down arrow check the cable connection or contact the network manager The icon turns green when the ViewStation SP has verified the network line and is ready to place a video call After a few seconds the icon disappears These icons remain visible while the ViewStation SP is checking the status of or there is a problem with the network There are four ways to place a video call e Manually Using speed dial Dialing from the web interface Using the address book 75 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Placing a Video Call Manually To manually place a video call 1 From the Main Calling screen using the ARROW buttons on the remote control to select the Video Call icon Press the SELECT button on the remote control The Video Phone screen is displayed Figure 3 4 Video Phone Screen 2 Onthe numeric keypad on the remote control enter the IP address or the DNS name or H 320 phone number for the far site end point For example 216 54 148 6 or lobby austin polycom com H 323 512 367 2593 H 320 Select the
78. g on page 106 System Information Remote Management on page 108 Select and View a Presentation The ViewStation SP lets you view and present Microsoft PowerPoint 97 and 2000 presentation slides when it is connected to a PC Via LAN or Direct You can conduct a presentation on the ViewStation SP or you can watch a presentation from a PC All that is required is the IP address of one of the ViewStations in the videoconference Polycom Inc 99 ViewStation SP User Guide Chapter 4 ViewStation SP User Guide Using the ViewStation SP with a PC Please select a Power Point file that you wish to present during your videocorderence Your PC will send your slides to the system named You can view the slides on your videooorferencing system by pressing the SLIDES buon on the hand held remote conirol Press Here to Select a PowerPoint Presentahon Figure 4 3 Select a Presentation Screen To present a slide to a ViewStation SP complete the following steps On the PC Launch Internet Explorer 4 0 5 0 or Netscape 4 5 or higher Note Ensure the browser is configured to accept cookies 1 Enterthe IP address of the ViewStation SP displaying the slides The Welcome page appears 2 Click the Select a Presentation icon The Select a Presentation for Viewing page appears 3 Click the PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The pcPresent dialog box appears 100 www polycom com Chapter 4 Using the ViewStation SP wit
79. g The ViewStation SP to a Stand Alone PC eseese 96 Using the ViewStation SP Web Interface 99 Select and View a Presentation 99 Closed Caption secs 1 Ire etes nie reped eed eid se gere adele 105 Accessing and Using Closed Caption s 105 Usage Information and Restrictions About Closed Caption 106 Using Microsoft NetMeeting sem 106 NetMeeting Application Sharing 108 H 323 Video Calls with NetMeeting seesssssss 108 System Information Remote Management 108 Placing a Call From the ViewStation SP Web Interface 110 ViewStation SP Web Interface ICONS sss 112 ViewStation SP Software 123 Downgrading Software 123 Upgrading Software ssssssssseeeeeeennm mener nnns 123 Upgrading Software over ISDN 124 Upgrading Software over the LAN seeeeeeeeeee 124 Using Poly IIo 127 Using Visual Concert PC iii 128 System Information and Diagnostics System Information iii 129 Polycom Inc ix ViewStation SP User Guide Diagnostics noie EO RH eh ERO b end 130 Network Stats n Etc catre He peel statement tartine 131 Advanced Stats led etre dort fente eat e o dada coitus ap ete 131 Call Status ee ee ette trade d twee ect c Al Eed 131 Color Barcos nte ticdu 131 AUTO fn EME A AT uh niic e nt 132 Near Enid Eo0p d oca me ere men 132 rar End Eo0p ou pe epe Te
80. g in NetMeeting The maximum line speed for NetMeeting calls is Cable xDSL or ISDN 128 Kbps LAN 384 Kbps maximum speed of Microsoft NetMeeting Calls from a ViewStation SP to NetMeeting must be at line speeds greater than 64 kbps Application sharing with NetMeeting cannot be done in an H 323 call with a ViewStation SP System Information Remote Management The ViewStation SP has an embedded web server that provides for ViewStation SP management from the convenience of a PC Some screens appears in more than one place on the web interface The ViewStation SP User Guide 108 www polycom com Chapter 4 Using the ViewStation SP with a PC following tasks can be performed from the ViewStation SP web interface e Run diagnostic tests on a system Control a system Send messages to a system Change the setup of a system Place a call to a system or participate in an existing call To access the ViewStation SP Remote Management controls 1 Launch the web browser 2 Enter the IP address of the ViewStation SP The ViewStation SP web interface Welcome page appears on the web browser for the ViewStation SP 3 Click on the System Information and Management icon The System Information web page appears System Name ntact Email ntact Fax Figure 4 12 System Information and Management Screen To the right of the four icons is the System Information screen which provides key information about the
81. g information about the ViewStation SP System Serial Number BOOTUI Number Software Version Network Interface Type e ISDN Version ISDN Switch Protocols Hardware Information The Hardware screen System Info gt Admin Setup gt Software Hardware gt Hardware provides the following information about the ViewStation SP System Serial Number FPGA Version Network Interface Type Video Comm Interface 70 www polycom com Chapter 2 Optional Configurations e Camera MIC 1 Version Polycom Inc 71 ViewStation SP User Guide Chapter 2 Optional Configurations ViewStation SP User Guide 72 www polycom com Using the ViewStation SP This chapter describes how to use ViewStation SP functions Placing and Answering Calls This section describes how to place and answer calls using the ViewStation SP Main Calling Screen When the ViewStation SP is powered on the Main Calling screen is displayed The Main Calling screen is essentially the same for ViewStation SP384 and ViewStation 128 models The screen for the ViewStation SP384 is shown in Figure 3 1 Figure 3 1 ViewStation SP384 Main Calling Screen Note When the ViewStation SP is initially set up or when the system has been manually reset a series of setup screens appears to establish language country and system settings Polycom Inc 2001 73 ViewStation SP User Guide Chapter 3 ISDN Status Indicator ViewStation S
82. h a PC Figure 4 4 pcPresent Screen 4 Enter a name and password if one has been established for the videoconference Note Ifthe security level on the Internet browser is set too high you cannot bypass the password If this occurs change the security level to low or medium 5 Click the PLEASE PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The File Open dialog box appears Polycom Inc 101 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC Aix Ct 3H tes Pies af rom aca Tam Figure 4 5 Open Presentation Screen 6 Select a presentation file and click on the PCPRESENT button A window appears indicating that your slides are being converted to thumbnail sketches Once this is complete the thumbnails are loaded into the ViewStation SP flash memory 85 PTT TTT TT TTT Exporting Thumbnail mage 8 of 8 PowerPoint is exporting your presentation to a format that can be used during a video conference Please wait YVnen this is complete press the SLIDES button on your remote Control to begin your presentation Figure 4 6 Converting PowerPoint Slides Screen Note This feature enables the ViewStation SP to hold the slides active in active memory if the videoconference is connection lost The slides remain in the ViewStation SP as long as they are active on the ViewStation web interface ViewStation SP User Guide 102 www polycom com Chapter 4
83. he SELECT button on the remote control to continue Figure 1 3 ViewStation SP384 Main Welcome Screen 4 The next screen is the How to Select Menu Items shown in Figure 1 4 Take a moment to familiarize yourself with this screen Press the SELECT button on the remote control to continue Polycom Inc 7 ViewStation SP User Guide Chapter 1 Getting Started Figure 1 4 How to Select Menu Items Screen 5 The System Name screen is where the ViewStation SP name is assigned Highlight the gray text field and press the SELECT button on the remote control You may enter up to 34 alphanumeric characters Highlight the Return icon and press the SELECT button on the remote control Select the Save icon to continue BINTETRTRIR ISTIS ISIRIRIE ppano eca C1 A OI C1 OI CI C1 CI EN EI EI a ol Figure 1 5 ViewStation SP System Name Screen 6 Select the country where the ViewStation SP is located This setting automatically configures ViewStation SP ViewStation SP User Guide 8 www polycom com Chapter 1 Getting Started communications settings Use the ARROW buttons to scroll through the list Highlight the country and press the SELECT button on the remote control Figure 1 6 Select Country Screen 7 The Call Preference screen is used to specify the type of calling preference for the ViewStation SP The Choices are ISDN Video Calls H 320 Checked Enables ISDN videoconferencing for the ViewStation SP
84. he cable tie through the plastic square piece Then attach the square connector to the back of the television monitor Connecting the ViewStation SP to the ISDN Network ViewStation SP User Guide The following describes how to connect the ViewStation SP to an ISDN Network and an Ethernet LAN Before setting up the ViewStation SP ensure all the network connectivity issues are tested and resolved ViewStation SP384 The Triple BRI network interface module uses up to three ISDN lines for network connectivity and requires a Polycom Triple BRI inverse multiplexer that provides connectivity to conduct a videoconference at a maximum data rate of 384 Kbps Complete the following to connect the ViewStation SP with Triple BRI to the network 1 Connect three ISDN lines from RJ 45 wall jacks on the ISDN network to the connectors labeled ISDN S T on the BRI network interface module 2 Connect the RJ 45 cable with the green tip to the green RJ 45 port on the back of the ViewStation SP as shown on the QuickStart Card 3 Connect the opposite end of the green tipped RJ 45 cable into the green RJ 45 port labeled Aw onthe Triple BRI network interface module NT 1 If you are connected to an internal phone system commonly called a PBX you need to connect the ISDN cables from the Triple BRI network interface module to an ISDN network termination NT 1 device which is connected to the ISDN wall jack 4 www polycom com Chapter 1 Getting
85. he security level on the web browser to Medium or None Wrong version of web browser For viewing snapshots or slides from the Web the ViewStation SP supports Internet Explorer 3 02 or higher The ViewStation SP supports Netscape 4 0 or higher Incorrect viewing password To check the slide and snapshot viewing password and other information about your presentation press the INFO button on the remote control during a presentation The viewing password may be changed on the Security screen PowerPoint presentation does not export Wrong version of Microsoft PowerPoint Use Microsoft PowerPoint 97 or 2000 Insufficient disk space Slides are converted to JPEG files and are stored in the Windows Temp directory on your PC Create more disk space on your PC There are too many presentations on the ViewStation SP Only eight presentations are allowed Delete some presentations from the ViewStation SP and restart the system Presentation is too large Separate large presentations into two smaller presentations Polycom Inc 145 ViewStation SP User Guide Chapter 6 Troubleshooting System Control sms EP EE System does not No batteries in the remote control The green light at the front of the respond to the ViewStation SP should blink with hand held remote each button pressed on the remote control control Batteries installed incorrec
86. higher on Windows 95 98 ME and Windows NT 2000 Workstation Presenting PowerPoint slides also works with Internet Explorer 5 5 on Windows 95 98 ME 2000 You may need to load service packs to your browser This function does not work with Netscape Communicator or Netscape Navigator Cannot connect to the PC from the ViewStation SP for presentation The PC name is there but the PC presentation cannot be accessed when the SLIDES button is pressed Incorrect password Enter correct password that was entered on the PC Firewall between the ViewStation SP and the PC Consult your IT manager Too many presenters The ViewStation SP allows a maximum of eight presenters or PCs to be logged on at one time Have extra presenters disconnect Snapshots and presentations cannotbe accessed though the PC has access to the main web page of the ViewStation SP Too many viewers logged in The ViewStation SP supports up to 15 viewers via the web browser in a point to point call up to10 viewers in a 3 way call and up to 8 viewers in a 4 way call Have extra viewers disconnect Change the slide viewing password on the Security screen to allow only authorized viewers ViewStation SP User Guide 144 www polycom com Chapter 6 Symptom Cannot view presentation or snapshots from the web Cause Security level set to High on web browser Troubleshooting Solution Lower t
87. iP feature allows the near site to adjust near camera views while in a videoconference In this configuration the Camera icon in the top right corner disappears when the remote control is placed on a flat surface Auto The ViewStation SP shows a PiP window when the call is first connected and when the remote control is not resting on a flat surface On The ViewStation SP shows a PiP window which remains in the lower right corner until the video call is completed Off The ViewStation SP does not show a PiP window Far Control of Near Camera The Far Control of Near Camera option allows users on the far site to control the camera at the near end Checked A user on the far site may control the framing and angle of the camera on the near site by pressing the FAR button on the remote control Not Checked A user cannot change the framing and angle of the camera When a far site user presses the FAR or ZOOM button on the remote control any attempts to change the present orientation of the camera are ignored Backlight Compensation The backlight compensation is used in conference rooms where the subject appears darker than the background Use backlight compensation if the meeting participants appear dark Checked The camera automatically adjusts for a light background Not Checked Un check the backlight compensation if moderate lighting is used for the ViewStation SP 24 www polycom com Chapter 2 Polycom Inc Opt
88. ich does not interfere with the flow of information going through the B channels Polycom Inc 167 ViewStation SP User Guide LMN Glossary LAN MCU Local Area Network communications network that serves users within a confined geographical area It is made up of servers workstations a network operating system and a communications link Multipoint Conferencing Unit or Multi Control Unit Hardware at a central site in a videoconferencing network that allows 3 or more videoconferencing systems to participate in an interactive multi way conference Multicast is a one to many transmission that implies sending to several designated recipients Near End NT1 ViewStation SP User Guide whereas broadcast implies sending to everyone connected to the network Your end or local end site of the videoconference Network Termination type 1 The device that converts the ISDN BRI U interface from the telecommunications service provider to the S T interface used by ISDN products and systems 168 www polycom com OPQ Glossary PTZ POTS or PSTN Private Branch eXchange PBX QCIF Qos Polycom Inc Pan Tilt Zoom Pan rotating camera to the left or right Tile rotating camera up or down Zoom making image larger telephoto or smaller wide angle Plain Old Telephone Service or Public Switched Telephone Network The basic service that supplies a single analog telephone u
89. iewStation SP User Guide Chapter 1 Getting Started Note Depending on the geographical location some AC wall outlets may require a special adapter to conform with the local standard NT 1 Device An ISDN Network Termination NT 1 device may be required between the ISDN line and the ViewStation SP if your system is connected to a PBX or an ISDN line in North America specifically an ISDN U interface What s in the Box The following items are included in the box These items pertain to all ViewStation SP models If an item is missing or damaged contact your reseller What s in the box ViewStation SP Models SP384 SP128 ViewStation SP Unit y y Microphone Pod Remote Control Power Supply with cord QuickStart Card Read Me First Document User Documentation Required Cables Optional Cables 22222 2 Miscellaneous Package Clear RJ 45 BRI Cables Triple BRI IMUX RJ 45 Crossover Adapter 22 2 wo wy aly al aly 2 aye ViewStation SP User Guide 2 www polycom com Chapter 1 Getting Started Using the Remote Control The remote control packaged with the ViewStation SP is an integral part of the unit Use the remote to highlight and select icons on the television monitor enter alphanumeric characters in text fields configure the address book move the camera adjust the volume and place video calls Remote control functionality is described
90. iewStation SP384 and System Info gt Admin Setup gt Video Network gt ISDN Video Network for the ViewStation SP128 Polycom Inc 129 ViewStation SP User Guide Chapter 5 Diagnostics System Information and Diagnostics LAN Host Name The LAN host name is the name assigned to the ViewStation SP for TCP IP configuration To set the LAN host name go to System Info gt Admin Setup gt LAN H 323 gt LAN Intranet P Address The IP address assigned to the ViewStation SP is assigned automatically through a DHCP server or is set manually static To manually set the IP address go to System Info gt Admin Setup gt LAN H 323 gt LAN Intranet Software Version This displays the software version and the date of the software release Additional information about the ViewStation SP software version is located at System Info gt Admin Setup gt Software Hardware gt Software Serial Number The ViewStation SP serial number is unique to each ViewStation SP This number is also located on a bar code sticker on the bottom of the ViewStation SP unit This number cannot be modified Model The ViewStation SP model type is displayed The User Setup and Admin Setup icons are covered in User Setup on page 23 ViewStation SP User Guide The Diagnostics screen is used to check network statistics and perform various diagnostic tests The Diagnostics screen is located at System Info gt Diagnostics The following e
91. ight icons can be accessed through the Diagnostics screen e Network Statistics on page 131 e Advanced Statistics on page 131 e Call Status on page 131 Color Bar on page 131 e Audio on page 132 Near End Loop on page 132 e Far End Loop in H 320 call only on page 132 e Reset System on page 132 130 www polycom com Chapter 5 Network Stats Advanced Stats Call Status Color Bar Polycom Inc System Information and Diagnostics Figure 5 2 System Diagnostics Screen The Network Statistics screen displays the network protocols and transmit and receive data rates for video calls The Advanced Network Statistics screen displays detailed information about the status of your call Transmit and receive speeds are displayed for both audio and video during a video call The Call Status screen allows you to determine if one of the far site s ISDN channels consistently fails to connect If you highlight any of the call progress indicators the corresponding ISDN number appears You can then compare this number to the number you need to dial Check the status code for each line if you need to troubleshoot ISDN problems See ISDN Errors on page 153 The Color Bar screen is used to test the color setting on the television monitor Highlight the View Color Bars icon and press the SELECT button on the remote control Color bars appear full screen Use the controls on the television monitor to adjust the color settings
92. ime Now called Coordinated Universal Time UTC Polycom Inc 173 ViewStation SP User Guide Glossary ViewStation SP User Guide 174 www polycom com
93. in the Security menu System starts in the Software Update screen System software is corrupt or not loaded properly Load system software on the ViewStation SP from your PC Polycom Inc 135 ViewStation SP User Guide Chapter 6 Audio Troubleshooting Symptom Cause Solution Not enough volume during a call Volume set too low on the ViewStation SP Turn up the ViewStation SP volume using the remote control Volume set too low on the monitor Turn up the volume on your monitor or external amplifier Microphone pod is too far from the speaker Move the microphone pod closer to the meeting participants No audio in a call Monitor audio inputs not connected properly Check audio output on the Generate Tone screen under Diagnostics You should hear a 400 Hz tone emitting from the speaker ViewStation SP connected to the wrong audio input on the monitor Make sure the ViewStation SP audio output lead s are connected to the same input connector s that have been selected on the monitor Far site is muted Look for the Far Site Mute icon Ask the far site to unmute their microphone pod Too many network line errors Disconnect call and reconnect later ViewStation SP startup music plays through the built in ViewStation SP speaker but not through monitor speakers Monitor speakers or audio amplifier not properly connected
94. ion SP reverts to the value set in this field Snapshot Camera Select the camera used for snapshots e 1 The ViewStation SP uses camera number 1 for snapshots e 2 The ViewStation SP uses camera number 2 for snapshots PiP Picture in Picture The PiP window appears in the lower right hand corner during video calls Auto The PiP window is displayed when in a video call and when the remote control is not resting on a flat surface On The PIP is displayed continuously Polycom Inc 67 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Off The PiP is not displayed Far Control of Near Camera The far control of near camera feature allows the user on the far site to control the orientation of the near site camera by pressing the FAR button on the remote control e Checked The far site may control the camera on the near site Not Checked The far site is unable to control the near camera Backlight Compensation The backlight compensation is used in conference rooms with a light background Checked The camera automatically adjusts for a bright background Not Checked The camera does not adjust for a bright background Un check the Backlight Compensation if moderate lighting is used for the ViewStation SP Camera Direction The camera direction is used to ease camera control for two modes of videoconferencing Normal Normal camera direction is used
95. ional Configurations Allow Remote Monitoring Remote monitoring allows a user to remotely view a conference room prior to a scheduled meeting using the ViewStation SP web interface See Using the ViewStation SP Web Interface on page 99 Checked The ViewStation SP sends images every 10 seconds to the ViewStation SP web page Not Checked The ViewStation SP does not send any images Meeting Password The meeting password is used to grant or limit un restricted access to the non administrative functions of the ViewStation SP s web interface See Using the ViewStation SP Web Interface on page 99 Text field empty No password is required Text field populated When the Meeting Password text field is populated with a password that password is used to grant or restrict access the non administrative features of the ViewStation SP web interface Far site name display time The far site name display time displays the name of the far site for a defined number of seconds e 15 seconds The far site name is displayed for 15 seconds This is the default Blank Displays far site name until call is ended 25 ViewStation SP User Guide Chapter 2 Admin Setup Optional Configurations General Setup ViewStation SP User Guide The Admin Setup screen System Info gt Admin Setup is used to access the advanced configuration features of the ViewStation SP Figure 2 2 Admin Setup Screen The Genera
96. ja sen muiden t t koskevien s nn sten mukainen D claration de conformit Par la pr sente Polyspan Ltd d clare que ce ViewStation SP and ViewStation SP Productline est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di conformit Con la presente Polyspan Ltd dichiara che il ViewStation SP and ViewStation SP Product line soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polyspan Ltd dat diens ViewStation SP and ViewStation SP Product line voldoet aan de basisvereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Declara o de Conformidade Atrav s da presente a Polyspan Ltd declara que este ViewStation SP and ViewStation SP Product line se encontra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaraci n de conformidad Por la presente declaraci n Polyspan Ltd declara que este ViewStation SP and ViewStation SP Product line cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE verensst mmelsef rklaring Polyspan Ltd f rklarar h rmed att denna ViewStation SP and ViewStation SP Product line verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG Omnitel Statement THE SOFTWARE PROGRAMS CON
97. k on the Home icon to go to the main ViewStation SP web h interface page Home ViewStation SP Software Downgrading Software ViewStations operating on version 7 0 software can downgrade to software version 5 5 This may be done to allow a ViewStation with older software with communicate to another ViewStation Upgrading both ViewStations to software version 7 0 is strongly recommended Note PC software applications such as Visual Concert PC only operates on ViewStation SP software version 7 0 Upgrading Software The two methods for updating the ViewStation SP software are Using an H 320 call Using the Polycom SoftUpdate application over a PC connected to a LAN Polycom Inc 123 ViewStation SP User Guide Chapter 4 ViewStation SP User Guide Using the ViewStation SP with a PC Upgrading Software over ISDN The software on the ViewStation SP can be upgraded using an H 320 video call only from another ViewStation SP Upgrading software over ISDN can only be done with a ViewStation of the exact model You can perform a software upgrade to the far site over your ISDN line during a call Upgrading works best at 384 Kbps Caution Do not power off the ViewStation SP during the software update process If you power off a ViewStation SP during the download process the ViewStation SP reverts to its original software version The ViewStation SP automatically restarts once the software upgr
98. l Setup screen System Info gt Admin Setup gt General Setup is used to access the advanced configuration features of the ViewStation SP not contained in the User Setup screen The General setup screen has the following seven user configurable fields Country Sets the country where the ViewStation SP is used Language Sets one of the languages used for the ViewStation SP System Name Sets the name displayed in a call for the ViewStation SP Auto Answer Sets the auto answer feature when the ViewStation SP receives an incoming call Allow Dialing Permits or denies the ability to place a video call from the ViewStation SP Allow User Setup Permits or denies access to the User Setup screen 26 www polycom com Chapter 2 Optional Configurations Maximum time in a call Sets the maximum time for a video call Figure 2 3 General Setup Screen Country The Country field of the General Setup screen shown in Figure 2 3 allows you to specify country specific calling parameters for your location Click the Country field to access the Country Setup screen Figure 2 4 Figure 2 4 Country Setup Screen The fields in the Country Setup screen allow you to set local calling parameters Polycom Inc 27 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Country To select a country highlight the blue country text field and press the SELECT button on the remote contr
99. l is initiated in H 323 calls only The LAN H 323 screen System Info gt Admin Setup gt LAN H 323 is used to configure IP networking for the ViewStation SP There are five user configurable screens accessed through the LAN H 323 screen shown in Figure 2 20 41 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations LAN Intranet Configure IP networking H 323 Configures gateway gatekeeper dialing speeds QoS and firewall settings for the ViewStation SP SNMP Sets up remote management Global Address Specifies server IP preferences dialing rules private network and gateway numbers Global Management Set up global management Figure 2 20 LAN H 323 Screen LAN Intranet The LAN amp Intranet screen System Info gt Admin Setup gt LAN H 323 gt LAN Intranet shown in Figure 2 21 contains information needed for H 323 videoconferencing Host Name The host name is the DNS name given to the ViewStation SP by the LAN Manager or the ViewStation SP administrator It may be used in place of an IP address when dialing H 323 calls For example the host name of the ViewStation SP may be Lobby but the DNS name for that ViewStation SP is lobby austin polycom com 42 www polycom com Chapter 2 Polycom Inc Optional Configurations Figure 2 21 LAN amp Intranet Screen WINS Resolution WINS resolution is a system that determines the IP address associate
100. ly 12 ISDN Switch Protocol Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network as shown in Figure 1 14 ViewStation SP User Guide 14 www polycom com Chapter 1 Getting Started i pour malt TRFSISETERSERTETTETETEN Haadidiiitii dd Figure 1 14 ISDN Switch Protocol Screen 13 If PBX is selected on the Auto Detect SPIDs screen the following screen shown in Figure 1 15 requires the number used by the ViewStation SP to obtain an outside line Figure 1 15 Outside Line Calls Screen 14 The Telephone Numbers screen shown in Figure 1 16 is where the phone number for the ViewStation SP if used is entered Polycom Inc 15 ViewStation SP User Guide Chapter 1 Getting Started Figure 1 16 Telephone Numbers Screen 15 The Camera Two screen shown in Figure 1 17 is used to select the type of camera input to the ViewStation SP These choices are Document Camera Shown on the left side of the Camera Two screen Select Document Camera icon if a document camera is used VCR Shown on the right of the Camera Two screen Select VCR if a VCR DVD or a similar device option is used Figure 1 17 Camera Two Screen ViewStation SP User Guide 16 www polycom com Chapter 1 Getting Started When the setup is complete The ViewStation SP displays the Main Calling screen Figure 1 18 Main Calling Screen Polycom Inc 17 ViewStation SP User Guide Chapter 1 Getting S
101. might not need to locate SPIDs To auto detect the SPID numbers highlight the Start icon and press the SELECT button on the remote control Note _ If this process is canceled the ViewStation SP reboots and the entire setup procedure must be redone ISDN Dialing Prefix The ISDN dialing prefix is used to access an outside line if the ViewStation SP is connected to a PBX Figure 2 18 ISDN Video Network Screen Call Preference The Call Preference screen System Info gt Admin Setup gt Video Network gt Call Preference shown in Figure 2 19 determines how a video call is made The two types of calls made are ViewStation SP User Guide 40 www polycom com Chapter 2 LAN H 323 Polycom Inc Optional Configurations ISDN Video Calls H 320 Checked Enables the ISDN videoconferencing for the ViewStation SP Not Checked Disables the ISDN videoconferencing ability for the ViewStation SP Figure 2 19 Call Preference Screen LAN Internet Calls or H 323 Checked Enables H 323 videoconferencing for the ViewStation SP Not Checked Disables H 323 videoconferencing for the ViewStation SP Display IP Dialing Extension The IP dialing extension is used if a ViewStation SP is set up to use a Global Address Book GAB Checked The IP or E 164 dialing extension is displayed when a video call is initiated in H 323 calls only Not Checked The IP or E 164 dialing extension is not displayed when a video cal
102. nd Firewalls screen System Info gt Admin Setup gt LAN H 323 gt H 323 gt QOS Select Use Fixed Ports 3 Select System is behind a NAT 147 ViewStation User Guide Chapter Network Address Translation 4 Enter the NAT s external IP address into the NAT outside WAN address field Write down the Fixed TCP and UDP port numbers displayed on this screen These numbers are typically the following default numbers TCP 3230 to 3231 UDP 3230 to 3235 5 In your NAT reset the fixed ports from step 4 to be permanently open and redirect them to the IP address of your ViewStation SP 6 To accept incoming calls open and redirect port 1720 to the IP address of your ViewStation SP ViewStation User Guide 148 www polycom com Video and Audio Input and Output Levels Video Levels This information applies to all Polycom videoconferencing products Video Output Levels Composite and S video outputs 75 ohm output typical NTSC or PAL video standard waveform 1 0 Vpp typical per NTSC PAL standard All video outputs are DC coupled Video Input Levels Composite and S video inputs 75 ohm input termination NTSC or PAL video standard waveform e 1 0 Vpp typical per NTSC PAL standard expected input All video outputs are DC coupled Audio Levels Audio Output Levels RCA audio output connectors 800 ohm maximum output impedance e 1 0 Vpp full scale output typical All audio outputs are AC
103. ndard telephone wire An networking device with ports for connection to hubs and switches It provides central connectivity for multiple workgroups and LANs It also provides security by examining each packet and comparing its addressing to a central access list Often used for connectivity to the LAN because of its security features A computer or even a software program that provides services to clients such as file storage file server programs application server printer sharing print server fax fax server or modem sharing modem server See also client www polycom com Streaming Polycom Inc Glossary The term streaming is a common internet technology pioneered by Netscape and Real Networks rather than waiting for an entire file to download to your computer portions of the file in buffered into memory then begins playing Streamed content can be pre recorded or live ViewStation SP User Guide Glossary UVW UI or User Interface See GUI WAN Wide Area Network Business with multiple LANs geographically dispersed locations will use the public carrier network to carry data between these locations Typical WAN services provided by the pubic carrier are Frame Relay X 25 and ISDN for carrying data Whiteboard Software that allows you to share images and to annotate on those images ViewStation SP User Guide 172 www polycom com Glossary XYZ Zulu Time Also known as Greenwich mean T
104. nications In a DB 25 there are 25 pins with 13 on the top row and 12 on the bottom DB 25 connectors are available in male and female Digital Video Disc A terminal site gateway conferencing system or MCU 10 Mbps or 100 Mbps LAN technology based on CSMA CD The Ethernet standard is called 802 3 and was ratified by the IEE Ethernet was one of the first LAN technologies and has been very popular for workgroups The party or parties connected to a call 100 Mbps LAN technology based on CSMA CD used for both high bandwidth users in workgroups and for backbones A network node set up as a boundary to prevent traffic from one segment to cross over into another Frames per second measure of quality of a video signal NTSC TV standard in North America uses 30 fps European standards are 25 fps File Transfer Protocol A part of the chief Internet protocol stack or group TCP IP ViewStation SP User Guide Glossary used for transferring files from Internet servers to your computer Full Duplex Transmission in two directions simultaneously bi directional communication Full duplex speakerphones allow for both sides of the call or multiple sides to be talking simultaneously without any clipping of words or loss or volume ViewStation SP User Guide 164 www polycom com GHIJK Glossary Gatekeeper Gateway GUI Graphical User Interface H 320 H 323 Intranet Polycom Inc An H 32
105. nit with access to the public switched network via the local telephone service provider Refers to the worldwide voice telephone network accessible to all those with telephones and access privileges A private telephone switching system usually located on a customer s premises with an attendant console It is connected to common group of lines from one or more central offices to provide service to a number of individual phones Most PBXs allow analog extensions on the system allowing access to special features such as conferencing and transferring to analog devices A PBX connects to the telephone lines supplied by the CO Central Office Quarter CIF A quarter of the Common Intermediate Format 176 X 144 pixels Quality of Service This allows guaranteed bandwidth and packet delivery between endpoints over a packet network 169 ViewStation SP User Guide Glossary RJ 11 RJ 45 Router Server ViewStation SP User Guide 170 Registered Jack XXX Four conductor telephony jack commonly used for telephone handsets Polycom uses RJ 9 connectors for all of the Extension microphone connections A six conductor modular jack that is typically wired with four conductors four wires Polycom uses RJ 11 modular jacks for access to the analog telephone network RJ 11 is used on all standard telephones in the US for connecting to a PSTN An eight conductor modular jack commonly used for data communications over sta
106. nsole is capable of receiving information from the ViewStation SP Location Name Enter the location of the ViewStation This field defaults to the ViewStation SP system name at your country name For example Shellback At United States Community Name Enter the SNMP management community in which you want to enable the ViewStation SP The default setting name for this field is Public System Description This field displays the type of videoconferencing device This field cannot be changed 52 www polycom com Chapter 2 Optional Configurations Global Address The Global Address Book GAB screen System Info gt Admin Setup gt LAN H 323 gt Global Address shown in Figure 2 31 Figure 2 31 Global Address Screen ViewStations with ISDN Note The Gateway Number and Private Net features are not available at this time These features will be available in a future release of the Global Management System Server The Global Address Server screen System Info gt Admin Setup gt LAN H 323 gt Global Address gt Server is used to specify the IP address of the GAB server Polycom Inc 53 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Figure 2 32 Global Address Book Server Screen Set the following options on this screen Server IP Address Enter the IP address for the GAB server in the grey text area below the Server IP Address field Server Password Enter the G
107. o DHCP server is available Change your IP address to static Contact your network administrator Ethernet LAN cable is not connected to the Ethernet LAN port on the ViewStation SP Connect the Ethernet LAN cable to the Ethernet LAN port Contact your network administrator Failed LAN cable Check the light on the back of the ViewStation SP You should have a steady green light to indicate a connection to the LAN and a flashing orange light to indicate LAN traffic There is a firewall between your PC and your ViewStation SP Consult your network administrator Your PC is on a different subnet and there is no router between you and your ViewStation SP Change your PC or ViewStation SP Subnet mask and IP address so that they are both on the same LAN or subnet System does not allow management via the web Wrong password Enter the correct password Note The default password is admin Too many managers logged into the system Only two system managers are allowed at any one time To log everyone out restart your ViewStation SP Polycom Inc 143 ViewStation SP User Guide Chapter 6 Troubleshooting Presentations sms AE PS S m Web browser does not allow displaying PowerPoint presentations from the PC to the ViewStation SP Wrong version of web browser Presenting PowerPoint slides works with Microsoft Internet Explorer version 3 02 or
108. ol Scroll down the list of countries and highlight the desired country The country code appears with the corresponding country Area Code Required Checked The ViewStation SP automatically adds the area code to the ISDN dialing prefix of calls placed from the ViewStation Not Checked The ViewStation SP dials all calls as if the calls were within the local area code Phone International Access The international prefix is 011 for North America and 00 for European countries The default depends on the country Highlight the blue text field on the Phone International Access field Enter the prefix assigned to make international calls When complete highlight the Menu icon and press the SELECT button on the remote control Language The Language field selects the language used for the ViewStation SP see ViewStation Select Language Screen on page 6 Highlight the desired flag associated with a language and press the SELECT button on the remote control System Name The system name is the name assigned by the user to identify the ViewStation SP This can be any combination of alpha numeric characters up to 34 characters in length Auto Answer The Auto Answer option allows the ViewStation SP to automatically answer incoming video calls Checked The ViewStation SP automatically answers incoming video calls Not Checked Incoming calls ring until they are manually answered or the far site disconnects the call
109. on can not be reached 43 Access information The requested access information can not discarded be provided by the network 44 Requested An unknown reason prevents the remote circuit channel not equipment from providing the requested available channel This might be a temporary problem 47 Resource An unknown reason prevents the remote unavailable equipment from providing the requested unspecified channel This might be a temporary problem 49 Quality of service The network can not provide the requested unavailable quality of service as defined by CCITT recommendation X 213 This might be a subscription problem 50 Requested facility The remote equipment supports the not subscribed requested supplementary service but only by subscription 57 Bearer capability The caller has requested a bearer not authorized capability that the network can provide but the user is not authorized to use This might be a subscription problem 58 Bearer capability The network normally provides the not presently requested bearer capability but not at the available present time This might be due to a temporary network problem or to a subscription problem 63 Service or option An unspecified reason prevents the not available network or remote equipment from unspecified providing the requested service option This might be a subscription problem 65 Bearer capability The network cannot provide the bearer not implemented capability requested by th
110. ontrol the camera on your ViewStation SP if this option is enabled For more information see Video Camera on page 66 88 www polycom com Chapter 3 Using the ViewStation SP To select the far site camera during a call 1 Press the FAR button on the remote control 2 Select 1 or 2 for the desired camera The ViewStation SP displays the camera s current view full screen on the television monitor A Camera icon facing away from you is displayed at the top right of the screen Figure 3 12 Far Camera Icon To select another local camera 1 Press the NEAR button on the remote control twice At the bottom of the screen the ViewStation SP displays the icons for all of the connected local cameras 2 Use the ARROW buttons on the remote control to select the camera icon Some icons might be displayed regardless of the connection or availability of the cameras To verify the connection of auxiliary devices on the ViewStation SP before use See the QuickStart card for the ViewStation SP model used Note The main camera cannot be disconnected However a primary camera such as a document camera may be set as the camera the ViewStation SP uses each time it is powered on For more information about selecting a primary camera see Video Camera on page 66 Polycom Inc 2001 89 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Pan Tilt and Zoom for the ViewStation SP Camera To adjust the pan or til
111. or specific windows or areas of the PC screen and display the snapshots on one or more Polycom ViewStations Polycom SNAP enhances your company s videoconferencing capabilities and people s productivity For example you can have a single point to point videoconference with another site and display the snapshot on your ViewStation SP and the other site s ViewStation SP at the same time You can also have a videoconference with multiple sites and display the same snapshot on all of the ViewStations simultaneously When you start Polycom SNAP image in Figure 4 19 is displayed To present snapshots of you PC Screen please enter the ViewStation IP sddiets and Side Viewing Password Figure 4 19 Polycom Snap Polycom SNAP uses a camera interface because using Polycom SNAP is like taking a snapshot of someone or something and showing the snapshot to others Using the camera you can connect your PC and ViewStation SP define what type of snapshot you want 127 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC and how often you want to take it and take a snapshot to display on the ViewStations With Polycom SNAPI you can Display snapshots from a PC on a local ViewStation SP for viewing during a meeting Conduct a videoconference with another site and display snapshots of your PC on the near and far sites at the same time Conduct a multi point videoconference with multiple sites and displ
112. ork received a call resume request when there was not a suspended call pending This might be a transient error that will be resolved by successive call retries 86 Call having The network received a call resume requested call request The call resume request identity has been contained a call identity information cleared element which once indicated a suspended call However the suspended call was cleared either by timeout or by the remote user 88 Incompatible Indicates that an attempt was made to destination connect to non ISDN equipment For example to an analog line 91 Invalid transit The ISDN exchange was asked to route the network specified call through an unrecognized intermediate network 95 Invalid message An invalid message was received and no unspecified standard cause applies This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 96 Mandatory The receiving equipment received a information element message that did not include one of the is missing mandatory information elements This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 97 Message type The receiving equipment received an nonexistent or not unrecognized message either because the implemented message type was invalid or because the message type was valid but not supported Cause 97 is due to either a problem with the rem
113. ote configuration or a problem with the local D channel ViewStation SP User Guide 156 www polycom com Appendix C ISDN Information Code Cause Definition 98 Message The remote equipment received an invalid incompatible with message and no standard cause applies call state or Cause 98 is usually due to a D channel message type error If this error occurs systematically nonexistent report it to your ISDN service provider 99 Information element The remote equipment received a nonexistent or not message that includes information implemented elements which were not recognized This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 100 Invalid information The remote equipment received a element contents message that includes invalid information in the information element This is usually due to a D channel error 101 Message not The remote equipment received an compatible with call unexpected message that does not state correspond to the current state of the connection This is usually due to a D channel error 102 Recovery on timer A timer expiry initiated an error handling expiry recovery procedure This problem is typically temporary 111 Protocol error An unspecified D channel error when no unspecified other standard cause applies 127 Interworking An event occurred but the network does unspecified not provide causes for the
114. ower on the ViewStation SP Configure the ViewStation SP DHCP setting System Info gt Admin Setup gt LAN H 323 gt LAN amp Intranet Select SERVER in the DHCP field The ViewStation SP becomes a DHCP server and provide IP addresses for up to 12 PCs Note Ifthe DHCP server option is not available on your ViewStation SP you must update your ViewStation SP through an H 320 call or connect the ViewStation SP to a LAN and run the SoftUpdate application on the ViewStation SP and check Enable system to be a DHCP server 5 The ViewStation SP prompts you to save the changes 6 Go to the System Information screen System Info The IP address of 1 1 1 2 which is the IP address of the ViewStation SP 7 The following message dialog box appears The system will now issue IP addresses to other PCs in the LAN Continue Yes or No Choose Yes then exit the screen by selecting the Menu icon the ViewStation SP automatically restarts If you choose No your changes are not saved 8 Complete the following steps on your PC to finish configuration For Windows 9X NT Right click on the Network Neighborhood icon for on your Windows desktop and select Properties from the menu The Network dialog box appears For Windows 2000 ME Right click on the My Network Places icon for on your Windows desktop and right click on Local Area Connection 97 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC The Network dialog bo
115. pere debe ee oue 132 Reset System sr nr re dete deme ee de e Re A 132 Troubleshooting General Problems 5 oreet ehe t ova dara dns TYPI eua I eee Reti 135 Audio Indie ee ee ees 136 VIdeO RER Re SR c TIE DEDI IM ALS UI dat D Na LL 138 Network and Communications nennen nennen 140 IMUM 22e Ta ee eode heed da decet e tnt e ne Ee dde 142 LAN Ntranet sun Ree ede ree iar verd et e eec dece tera e T EP lenses 143 Pr sentations rec doc eai ire ess ire interno uae Oui To et Grat 144 System Control ect eget Eee ceo See Sd TEE Llc eve tee v Puede eet 146 Network Address Translation Before you Start Configuring NAT 147 Setting up NAT etri a D Re nn sn ee met 147 Video and Audio Input and Output Levels Video Levels 3 5 E attire atin donee idee A ein Pese uu o dan dut 149 Video Output Levels nennen 149 Video Input Levels ss 149 A dio Levels tA eeu tegen ected tu ir Pea Sd etu tg etel nt 149 Audio Output Levels cccccccceeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeteeeeeensaeees 149 Audio Input Levels de ette rimes ci ee inten 150 ISDN Information Sample NT 1 Settings 151 ISDN Switches n neo De eere eio e Remis 153 ISDN ENOS oc E re Ft e etu He RR RH HE 153 Glossary ABC es vri deed rede qu idee advo eee ave ee 159 pz 162 GHIJK ecce fato e pate re eH o ete eate dece a r
116. r Guide Chapter 2 Optional Configurations Figure 2 28 ISDN and IP Dialing Speeds Screen Quality of Service QoS and Firewalls The Quality of Service and Firewalls screen System Info gt Admin Setup gt LAN H 323 gt QoS shown in Figure 2 29 allows the LAN Manager to use fixed or non fixed TCP and UDP ports select the IP precedence Network Address Translator NAT and firewall options The following options are configurable Figure 2 29 Quality of Service and Firewalls Screen Use Fixed Ports Specifies the fixed ports assigned to the ViewStation SP when sitting protected by a firewall ViewStation SP User Guide 50 www polycom com Chapter 2 Optional Configurations IP Precedence Specifies the priority given IP packages sent from the ViewStation SP For IP precedence to work all routers on the network MUST be configured to allow IP precedence System is behind a NAT This option instructs the ViewStation SP to use the IP address that appears in the NAT Outside WAN Address field as its external IP address When using a Virtual Private Network VPN for your network connection make sure that System is behind a NAT is not selected Auto discover NAT This options automatically assigns the WAN IP address to place calls outside the WAN NAT outside WAN address Specify the external IP address used by the NAT if ViewStation SP is unable to discover the external IP address automatically For more information abou
117. rt System Info gt Admin Setup General Setup System Info gt Admin Setup gt General Setup ISDN Video Network System Info gt Admin Setup gt Video Network IMUX Setup ViewStation SP384 only System Info gt Admin Setup gt Video Network gt IMUX Polycom Inc 113 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart System Info gt Admin Setup gt LAN H 323 System Info gt Admin Setup gt Data Conference System Info gt Admin Setup gt Phone Audio Video amp Cameras System Info gt Admin Setup gt Video Camera ViewStation SP User Guide 114 www polycom com Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart System Info gt Admin Setup gt Software Hardware gt Software System Info gt Admin Setup gt Software Hardware gt Hardware System Info gt Diagnostics Network Statistics System Info gt Diagnostics gt Network Stats Polycom Inc 115 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC Web Interface Icon ViewStation SP Counterpart System Info gt Diagnostics gt Advanced Stats Advanced Statistics System Info gt Diagnostics gt Color Bar Color Bar System Info gt Diagnostics gt Audio gt Generate Tone
118. s equal to the set maximum time in a call Video Network The Video Network is used to configure ISDN configurations for the ViewStation SP ViewStation SP384 The Network Setup screen System Info gt Admin Setup gt Video Network shown in Figure 2 7 provides three icons which Configure IMUX properties Configure video network properties Set call preferences ViewStation SP User Guide 30 www polycom com Chapter 2 Optional Configurations Figure 2 7 Video Network Screen Triple BRI Only IMUX Inverse Multiplexer On the IMUX screen System Info gt Admin Setup gt Video Network gt IMUX the five icons as shown in Figure 2 8 are Numbers Set ISDN video numbers SPIDs Set the Service Profile IDs SPID numbers are assigned to every terminal device by the ISDN provider This is generally used in North America only Audio Quality Adjust the audio quality of a video call Advanced Dialing Define how a channel is dialed Dialing Speeds Define dialing speed available when a call is placed Polycom Inc 31 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Figure 2 8 Inverse Multiplexer Information Screen Numbers The Numbers screen System Info gt Admin Setup gt Video Network gt IMUX gt Numbers allows the ViewStation SP administrator or the LAN manager to enter the STD or area code and the ISDN Video numbers for each ISDN line Figure
119. ss from the GAB You cannot edit or delete global addresses e from your ViewStation You can perform these tasks only from the GAB console 84 www polycom com Chapter 3 Using the ViewStation SP This icon lets you save a global address entry to your local address book This icon delete addresses from the ViewStation SP For more information about GMS software see the Polycom Web site at www polycom com Answering a Video Call There are two separate modes for answering video calls Manual When the ViewStation SP receives an incoming call a dialog box is displayed asking the user whether or not the call is to be answered To answer the call select YES To refuse the call select NO Auto answer By default the ViewStation SP automatically answers any incoming call To change the answering mode go to the General Setup screen System Info gt Admin Setup gt General Setup In the Auto Answer field place a check mark to enable automatic answering To use manual answering mode the Auto Answer field must be unchecked Receiving a Multi Point Call Polycom Inc 2001 The ViewStation SP384 and SP128 are capable of receiving multi point calls from another multi point enabled ViewStation The following section describes how to use the multi point features when in a multi point call Using Chair Control in a Multi point Call Chair control is a feature that lets any non Multi point enabled ViewStation vie
120. static free cloth Do not immerse the system in any liquid or place any liquids on it Donotdisassemble this system except as instructed in the manufacturer s instructions To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or repair work Connect this appliance to a grounded outlet Incase of lightning storms disconnect the telephone line cord from the system and only connect the system to surge protected power outlets Keep ventilation openings free of any obstructions SAVE THESE INSTRUCTIONS Plug acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Regulatory Notices FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modific
121. t configuring the ViewStation SP for operation behind a NAT Network Address Translation See Network Address Translation on page 147 SNMP The SNMP screen System Info gt Admin Setup gt LAN gt SNMP provides for remote management from an SNMP console Figure 2 30 SNMP Setup Screen Polycom Inc 51 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations The ViewStation SP sends SNMP reports on the following Low battery power in the remote control The system is active powered on after a long periods of inactivity Authentication failure An attempt has been made to log in as an administrator with the wrong password Authentication success The Administrator has logged in successfully Call failed for reason other than a busy line A user has asked for help from the Technical Assistance Center See Using the ViewStation SP Help on page 19 The ViewStation SP is video call A telephone or video call has disconnected User options on the SNMP screen are Enable SNMP Checked Enables SNMP management from an SNMP console Not Checked Disables SNMP management Administrator Contact Name Enter the name of the person responsible for remote management of the system The default setting is IT Administrator SNMP Console IP Address Enter the IP address of the SNMP traps sent by the ViewStation SP Enter 0 0 0 0 in this field if any SNMP management co
122. t of a camera use the ARROW buttons on the remote control To pan to the left press the LEFT ARROW button To pan to the right press the RIGHT ARROW button Totilt up press the UP ARROW button Totilt down press the DOWN ARROW button To zoom in press the top of the ZOOM button on the remote control To zoom out press the bottom of the ZOOM button on the remote control These adjustments comply with the Camera Direction Reversed option on page 66 Setting Camera Presets ViewStation SP User Guide The ViewStation SP can be set to store up to ten preset camera positions and zoom settings for up to four near site cameras and the main far site camera To set a preset 1 Use the FAR or NEAR buttons on the remote control to select the near or far site camera Press the FAR button twice displays 10 preset icons for the FAR camera Press the NEAR button once displays 10 preset icons for the NEAR camera 2 Position the camera using the ARROW buttons and the ZOOM control on the remote control 3 Press the SELECT button on the remote control The camera preset circles are displayed on the main television monitor 0 9 for the far camera 0 9 for the near camera If a camera preset circle is transparent the preset is empty If the circle is solid yellow the preset is already assigned To clear all of the presets press the key on the remote control 90 www polycom com Chapter 3
123. t the Disconnect Video Call icon and press the SELECT button on the remote control After a call connects a PiP window appears in the lower right corner of the television monitor To end the call press the CALL7HANG UP button on the remote control The Call Hangup Choices screen is displayed 77 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Figure 3 5 Call Hangup Choices Screen 7 Select the Disconnect Video Call icon and press the SELECT button on the remote control Note The calls automatically terminate after 60 seconds if no choice is made from the Call Hangup Choices screen 8 When the call ends a ViewStation SP displays a dialog which allows you to save the number in your address book Once the number is saved to your address book the dialog does not appear Placing a Video Call Using Speed Dial Use the speed dial feature to redial the last six dialed numbers Before a number is available for speed dialing the number must be in the address book To place a speed dial call 1 From the Main Menu use the ARROW buttons on the remote to select the Speed Dial icon The Speed Dial screen Figure 3 6 is displayed when the SELECT button is pressed ViewStation SP User Guide 78 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation SP Figure 3 6 Speed Dial Screen The Speed Dial screen displays a maximum of six speed dial entries There are two ways to select a entry
124. t warranty of any kind including without limitation any warranty of merchantability or fitness for a particular purpose The entire risk of the quality and performance of the software programs contained in the system is with you Limitation of Remedies and Damages Polycom Inc its agents employees suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract negligence strict liability or other theory for any indirect incidental or consequential damages including but not limited to loss of information business or profits The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation Important Safeguards Read and understand the following instructions before using the system Close supervision is necessary when the system is used by or near children Do not leave unattended while in use Only use electrical extension cords with a current rating at least equal to that of the system Always disconnect the system from power before cleaning and servicing and when not in use Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a
125. tarted Network Status Indicators Each time the ViewStation SP is powered on Network icons are displayed below the Video Call icon on the Main Calling screen The Network icon flashes a yellow numbered box while the ViewStation SP is validating ISDN lines or is waiting for the DHCP server if used to assign it an IP address If the ViewStation SP uses a static or fixed IP address the ViewStation SP verifies the IP is not in use Network line is OK The ViewStation SP is ready to place a video call Green Up Arrow The ViewStation SP is checking the status of the network line Yellow Box Network line failed to validate The ISDN or LAN cable is not connected to the network or is not functioning properly Check the cable connection contact your Network Manager or see Network and Communications on page 140 Red Down Arrow ViewStation SP User Guide 18 www polycom com Chapter 1 Getting Started Using the ViewStation SP Help Using The Info Help Polycom Inc To access the ViewStation SP Help screen press the INFO button on the remote control If connected to a Global Management System two icons appear on the screen The first icon is the Help screen noted below The second screen is the Global Management System GMS Technical Support link and appears only when GMS is used Figure 1 19 Help Screen To access the Info Help screen press the INFO button the remote control
126. tation SP volume at a comfortable hearing level To prevent far site participants from hearing your conversation press the MUTE button on the remote or microphone pod The red light on top of the microphone pod is illuminated When the MUTE 91 ViewStation SP User Guide Chapter 3 Using the ViewStation SP button is pressed the Mute icon is displayed at the bottom left of the television monitor at both the far and near sites Positioning the Microphone Pod Place the microphone pod in front of the video call participants Excessive feedback may occur if the microphone pod is too close to the audio output of the ViewStation SP Place the microphone pod 5 feet or 1 5 meters away from television speaker and within 5 feet or 1 5 meters of the video call participants If a large conference room is used ensure that all participants are within 10 feet or 3 meters of the microphone pod Sending Snapshots Snapshot Timeout ViewStation SP User Guide The ViewStation SP s snapshot feature transmits snapshots from any local camera to the participants in a video call To send a snapshot 1 Pressthe number on the remote that corresponds to the number of the camera on the screen 2 Position and zoom the camera as needed Press the SNAPSHOT button on the remote control 4 The ViewStation SP displays the camera s current view full screen on the television monitor 5 Press the SNAPSHOT button on the remote control again The
127. tation mode voice activated switching The site that is speaking appears full screen to all sites in the call Disconnect Site Disconnects the selected site from the multi point call End the Conference Disconnects all sites in the multi point call 87 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Adjusting Cameras and Sound This section describes how to adjust the cameras and sound properties on the ViewStation SP which includes the following Selecting ViewStation SP Cameras on page 88 Pan Tilt and Zoom for the ViewStation SP Camera on page 90 Setting Camera Presets on page 90 e Automatic Voice Tracking on page 91 Automatic Tracking of Camera Presets on page 91 Adjusting Sound on page 91 Positioning the Microphone Pod on page 92 Selecting ViewStation SP Cameras ViewStation SP User Guide Before a camera can be panned tilted or zoomed the target camera must be selected complete the following to adjust the near site camera 1 Press the NEAR button on the remote control 2 Select 1 or 2 for the desired camera The ViewStation SP displays the camera s current view full screen on the television monitor A Camera icon facing toward you is displayed at the top right of the screen Figure 3 11 Near Camera Icon During a call the camera at the far site may be adjusted only if the far site has its Far Control of Near Camera option enabled Other sites can c
128. that are available when a call is placed Figure 2 13 Dialing Speeds Screen Highlight the circle to the right of each speed and press the SELECT button to select a speed A red check mark Polycom Inc 35 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations appears on the Dialing screen when a speed is selected ISDN Video Network The ISDN Video Network screen System Info gt Admin Setup gt Video Network gt ISDN Video Network contains information entered during system setup The five user configurable fields are Country Code Choose the Country Code associated with the country where the ViewStation SP is used Area Code Choose the Area Code or STD Code where the ViewStation SP is used Number A Enter the primary ISDN number assigned to the ViewStation SP Number B Enter the secondary ISDN number assigned to the ViewStation SP ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch protocol ISDN Dialing Prefix The ISDN dialing prefix is used to access an outside line if the ViewStation SP is connected to a PBX Figure 2 14 ISDN Video Network Screen 36 www polycom com Chapter 2 Polycom Inc Optional Configurations Call Preference The Call Preference screen System Info gt Admin Setup gt Video Network gt Call Preference shown in Figure 2 15 determines how a video
129. the camera from pointing to your monitor speaker Wait for the far site to stop speaking The far site is very noisy The camera stops tracking when the far site is too noisy Try setting the ViewStation SP to track to camera presets Near site is on mute The near site camera does not track when the near site is on MUTE Toggle mute function with the MUTE button Near site is noisy or too many people are talking at once Reduce the noise in the room Polycom Inc 139 ViewStation SP User Guide Chapter 6 Network and Communications Troubleshooting Symptom Cause Solution ISDN Error Message when dialing a video call ISDN error code received from the ISDN line See ISDN Information on page 151 ISDN When placing a call progress icons do not turn green Call Progress icons indicate that the video call did not complete The Call Progress icons indicate the call state when placing or receiving a video call on each ISDN channel 1 4 Blue Ringing 1 2 Yellow Call connected to the CO and is ringing at the far site 3 4 Orange Negotiation Full Green Connected Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly See
130. tion SP address book Private NET The Private Net feature System Info Admin Setup LAN H 323 gt Global Address gt Private Net is not available at this time These features will be available in a future release of the Global Management System 55 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Gateway Number The Gateway Number feature System Info gt Admin Setup gt LAN H 323 gt Global Address gt Gateway Number is not available at this time These features will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen System Info gt Admin Setup gt LAN H 323 gt Global Address gt Dialing Rules 1 is used to set network dialing rules Figure 2 34 Dialing Rules 1 Screen ViewStation SP number s are automatically normalized for the address books of other ViewStations Global dialing takes into account the numbers area codes or city codes country codes and international dialing access codes for ViewStations which are placing and receiving calls If the ViewStation SP is in an organization s private network as well as a public network additional information may be required to assist the GAB on how to call other systems on or off the private network If the ViewStation SP uses a public network exclusively additional information may not be required The GAB uses the following dialing rules when calling
131. tly Insert batteries with correct position Low battery icon on the Low battery in the remote control Replace the batteries in the remote screen control with three AAA batteries ViewStation SP User Guide 146 www polycom com Network Address Translation Network Address Translation NAT lets home office or small network environments use internal IP addresses for the devices within the network while using one external IP address to communicate with the outside world Wide Area Network However many Small Office Home Office SOHO routers provide NAT services that are not fully H 323 compliant Therefore this solution is provided to enable the user make calls outside the internal network Note Atthis time it is not possible to make video conferences calls within the internal network when using the NAT setting To make video conferencing calls within the network when using this solution simply de select the System is behind a NAT option and make the call Re select the System is behind a NAT option to re activate this feature and make external calls Before you Start Configuring NAT Setting up NAT 1 Determine your NAT s external WAN IP address This is the address assigned to your NAT s external interface connected to the Internet 2 Determine the IP address of your ViewStation SP This can be found in the System Information screen Polycom Inc 1 Goto the Quality of Service a
132. tored in the address book a video call may be placed by name instead of remembering or looking up a number and then manually dialing it The ViewStation SP address book may hold up to 1000 entries If your organization uses Polycom s Global Management System GMS software you can configure the address book to automatically show all of the addresses that your organization uses This section describes how to Add new entries Edit existing entries Delete entries in the address book Transfer an address book to a far site Use the Global Address Book GAB Adding an Entry to the Address Book To add an entry to the address book 1 From the Main Calling screen select the Address Book icon The Address Book screen is displayed ViewStation SP User Guide 80 www polycom com Chapter 3 Using the ViewStation SP 2 al i i i il Figure 3 7 Address Book Screen 2 To display the Add Change Entry screen select the New icon and press the SELECT button on the remote control im AUA Change Entry e Speed L UUUUUEUEUEUETEN Figure 3 8 Add Change Entry Screen 3 The yellow highlight box automatically appears in the Name field A name must be entered before any additional information is entered Use the ARROW buttons on the remote control to move to a letter on the keyboard Press the SELECT button on the remote control to select that letter The letter sele
133. ts embodied in the Subject Programs Except as expressly allowed under this Agreement the Buyer shall not copy modify transcribe store translate sell lease or otherwise transfer or distribute any of the Subject Programs in whole or in part without prior authorization in writing from VideoServer Buyer shall not remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder Contents Preface How To Use This Guide Views tation SP BasiCss e aia eb ole uei Rene aie th xiv Conventions Used In This Document XV Getting Started What You Need to Get Started sssssssssssssssssssssse 1 Television Monitors 1 Power SOUFC8 2 405 e WI eee d e edet e e uten 1 NTs1 D6VIC6 i niente RU meinem cou 2 What s in the Box 2 Using the Remote Control ss 3 Setting Up the ViewStation SP iii 3 Connecting the ViewStation SP to the ISDN Network 4 ViewStation SP384 4 ViewStation SP128 aerae eeaeee enn ka ae r Ta aaaea 5 Connecting the ViewStation SP to an Ethernet LAN 5 ViewStation SP384 5 ViewStation SP128 sssssssssssssse
134. umber MUST be unique to the ViewStation SP On ViewStation SP models with ISDN options an Auto H 323 Dialing check box appears below the H 323 extension E 164 field Figure 2 23 H 323 Setup Screen H 323 name when calling this system Enter a name in the text box This name is displayed on the far site during a 45 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations videoconference Use a name which is easy to remember such as the name of the conference room H 323 extension E 164 E 164 is a naming scheme used to identify the ViewStation SP with the H 323 name Auto H 323 Dialing The ViewStation SP determines how a call is placed based on the number dialed and speed selected For example For H 320 calls If the number dialed is 555 1234 and the speed is 2X64 the ViewStation SP provides an additional field to place dials a non bonding H 320 call For H 323 calls If the number is 255 255 255 90 and the speed is 2X128 then the ViewStation SP dials a non bonding H 323 call but only provides one place holder for H 323 calls Note If you dial by DNS name or PBX extension do not check this feature Checked The ViewStation SP assumes the video call is for H 323 videoconferences and provides only one place holder to make a video call Not Checked The ViewStation SP provides an option to place IP or ISDN calls as shown in Figures 2 24 and 2 25 Video Phoma Figure 2
135. ure 4 17 Software Update Screen 4 Click on the SOFTUPDATE button The IP Address dialog box appears 5 Enter the IP Address of the ViewStation SP you want to update and an administrator password if one is required Click OK A System Info dialog box appears Polycom Inc 125 ViewStation SP User Guide Chapter 4 Using the ViewStation SP with a PC System Info Gators X Current Update System Name Gators IP Address 216 54 149 104 Interface ISDN_TRI_BRI Serial Number 007012 Number 1 5555551 Number 2 5555551 Boot Ul Version 15 6 6 SP ISDN Version INAS 17 a00320 SW Version Release 7 0 15 Release 7 0 1 SP Delete Address Book System Files Allow system to be a DHCP Server Cancel Figure 4 18 System Information Dialog Box 6 Click on the CONTINUE button to start the update process During the update complete the following a Print and read the Read Me First file b Periodically look at the progress of the update See Network and Communications on page 140 if this process appears to be inactive after 10 minutes c When the SoftUpdate is complete click OK to close the SoftUpdate application ViewStation SP User Guide 126 www polycom com Chapter 4 Using PolySnap Using the ViewStation SP with a PC Polycom Inc Polycom SNAP takes snapshots of the PC screen and displays the snapshots on a Polycom ViewStation SP You can take snapshots of the entire PC screen
136. ust use Polycom Global Management System software 58 www polycom com Chapter 2 Optional Configurations The Global Management screen shown in Figure 2 36 contains icons used to configure the following global management for the ViewStation SP GMS Setup Configures GMS properties Info 1 Provides for contact and support for the GMS system Figure 2 36 Global Management Screen GMS Setup The Global Management screen System Info gt Admin Setup gt LAN H 323 gt Global Management gt GMS Setup shown in Figure 2 37 is used to configure the Global Management options These options are Allow Remote Monitoring e Checked The ViewStation SP system administrator may view a Call or view the room where the ViewStation SP camera is installed Not Checked No video is sent to the ViewStation SP system administrator page See System Information Remote Management on page 108 Polycom Inc 59 ViewStation SP User Guide Chapter 2 ViewStation SP User Guide Optional Configurations Figure 2 37 Global Management Setup Screen For privacy reasons the Allow Remote Monitoring option can only be enabled or disabled from the ViewStation SP ViewStation SP users with in a LAN or private network may wish to consider whether this feature should be enabled or disabled Time Difference from GMT Enter the time difference from the local site and Greenwich Mean Time GMT This allows the global manager to
137. vided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit CE Mark R amp TEE Directive This ViewStation SP and ViewStation SP Product line has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polyspan Ltd Whichford House Parkway Court Oxford Business Park South Oxford OX4 2JY UK Declaration of Conformity Hereby Polyspan Ltd declares that this ViewStation SP and ViewStation SP Product line is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserkl ring Hermed erkl rer Polyspan Ltd at indestaende ViewStation SP and ViewStation SP Product line er i overensstemmelse med de grundl ggende krav og de relevante punkter i direktiv 1999 5 EF Konformitatserklarung Hiermit erkl rt Polyspan Ltd dass der ViewStation SP and ViewStation SP Product line die grundlegenden Anforderungen und sonstige maBgebliche Bestimmungen der Richtlinie 1999 5 EG erf llt Vaatimustenmukaisuusvakuutus Polyspan Ltd vakuuttaa t ten ett ViewStation SP and ViewStation SP Product line on direktiivin 1999 5 EC keskeisten vaatimusten
138. w a multi point call and Select which sites to view 85 ViewStation SP User Guide Chapter 3 Using the ViewStation SP Select which site broadcasts has broadcasting capability Disconnect sites from a multi point call Any site in the call can access and use chair control However only one site can have chair control at a time The site must release chair control before another site can acquire it To use chair control you must first be participating in a multi point video call Once you are in the call 1 Press the NEAR button on the remote control Select the Gavel icon to display the Chair Control screen Chair indicator Chair Actions Number of sites in call Sites in call Figure 3 10 Chair Control Screen 2 The icons on the left are chair control actions The bottom right center icons are the sites in the multi point video call To select sites in the video call use the right and left arrow keys on the remote control If there are more than three sites in the call scroll to the right to see the additional sites To select the actions to perform on the highlighted site use the up and down arrow keys on the remote control There are several chair control actions that any site in the multi point call can perform There are other chair control actions that only the site that currently has chair control can perform The following topics describe the different actions ViewStation SP User Guide 86
139. when a speaker is behind the ViewStation SP facing an audience When the LEFT ARROW button is pressed on the remote control the camera moves counter clockwise and when the RIGHT ARROW button is pressed on the remote control the camera moves clockwise Reversed The reversed camera direction is used for videoconferencing when the speaker is front of the ViewStation SP Primary Camera Selects the primary camera used each time the ViewStation SP is powered on The main camera does not have to be the primary camera the ViewStation SP can however use the camera 2 input as a primary camera 1 Camera 1 or the Main Camera default 2 Camera 2 if connected to the ViewStation SP 68 www polycom com Chapter 2 Security Polycom Inc Optional Configurations Camera 2 Input Selects the type of composite or S video camera input Choices are e Document Camera VCR DVD or other compatible camera Note AMX and Creston camera selection If you are using AMX or Creston systems to control the ViewStation SP via infrared signals the camera selection method for the remote control has been changed to prevent ambiguous or accidental camera selection A change to your room controller software is required The Security screen System Info gt Admin Setup gt Security shown in Figure 2 45 is used to set the ViewStation SP passwords Use of passwords is not required for the ViewStation SP Figure 2 45 Security Screen
140. x appears the screen in Figure 4 2 is for Windows 2000 operating system Your operating system my display this information differently Network eg Chert for Micsosolt Networks Infrared PrP Serial Poit PNP0510 SMC EtherEZ PC Card SMC8020 Fast Infrared Protocol gt Inttared PnP Senal Port PNPOSTO TCP IP gt SMC EtheiEZ PC Card SMC8020 Figure 4 2 PC TCP IP Network Screen On the Configuration tab a Select the TCP IP component b Click the PROPERTIES button The TCP IP Properties dialog box appears There might be more than one TCP IP component If so choose the one for the LAN adapter not the dial up adapter For Windows 9X The Primary Network Logon is shown in Figure 4 2 Select Windows Logon otherwise the ViewStation SP cannot assign an IP address to the PC ViewStation SP User Guide 98 www polycom com Chapter 4 Using the ViewStation SP with a PC Note Individual network configurations may vary with the topography of the network used Check with your information systems manager for assistance 9 On the IP Address tab a Select the Obtain An IP Address Automatically option b Click OK 10 Restart the PC and launch Internet Explorer Using the ViewStation SP Web Interface All ViewStation SP models come with an embedded Web interface that offer the following options to ViewStation SP users Select and View a Presentation on page 99 e Closed Caption on page 105 Using Microsoft NetMeetin

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