Zebra P420 User's Manual
Contents
1. The Printer Wizard will copy the necessary files to the PC for you and the P420 printer driver installation will be completed 9 20 PRINTING A SAMPLE CARD B To install the P420 Printer Driver in Windows NT4 0 ENSURE THAT YOU HAVE ADMINISTRATIVE PRIVILEGES TO PERFORM THIS INSTALLATION OR CONTACT YOUR IT DEPARTMENT Set printer as Not Shared for stand alone use Use the steps provided for Windows 95 98 installation with the exception of step 6 where you must type in A nt40 instead and click OK Once the printer driver has been successfully installed you will need to configure it for your printer This driver provides control of several printer features when printing from Windows applications These features are accessed through the P420 Plastic Card Printer Properties To access these properties select the P420 Card Printer icon in Printers Then click File Menu and select Properties C Set Printer Driver Options The P420 Printer screen appears Change the options as follows On the Printer tab configure the magnetic encoder feature If your printer is equipped with a Magnetic Encoder option select With Magnetic Encoder option On the Card tab select card orientation Landscape or Portrait Select Landscape On the Ribbon tab select the Ribbon Type Select YMCKOK for the standard 6 panel ribbon O In the same tab go to Black Panel area and select Text Only This option allows the text printing usin2. 2 above Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate Q 24 CLEANING 4 2 Cleaning the Print Head A cleaning using the Cleaning System with cards usually suffices However a separate Print Head cleaning using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Raise Print Head and remove the Ribbon 2 Clean Print Head by moving alcohol moistened swab tip side to side across Print Head elements Only use moderate force To reorder swabs see Appendix C Never use a sharp object to scrape deposits from the print head Permanent damage will result CLEANING 25 Q 4 3 Card Cleaning Cartridge Your P420 Printer also has a Card Cleaning Cartridge This item cleans the cards entering the printer To ensure print quality the cleaning roller requires periodic replacements WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Open Cover and locate Cleaning Cartridge 2 Gently remove Cleaning Cartridge by rotating up and away from printer Continued on next page Q 26 CLEANING 3 Remove Cleaning Roller from Cartridge and discard 4 Install new Cleaning Roller into Cartridge To avoid conta
3. 30 mil low coercivity Mag Stripe 5 packs of 100 104523 113 Card 30 mil High coercivity Mag Stripe 5 packs of 100 Premier Plus Grade PVC composite 60 40 104524 101 Card 30 mil 5 packs of 100 104524 102 Card 30 mil low coercivity Mag Stripe 5 packs of 100 104524 103 Card 30 mil low coercivity Mag Stripe 5 packs of 100 Notes F 10mil 0 254mm 30mil 0 762mm 10 mil cards are recommended for single side printing and monochrome only Many other card types are also available ask your dealer for more information APPENDIX C ACCESSORIES Accessories available for P420 Printers appear below Always refer to the part number when placing an order Printer Supplies Part Number Description 300320 001 Centronics Parallel Cable 36 pins 206851 001 Additional Card Output Hopper 105909 112 Replacement Print Head Kit Cleaning Supplies Part Number Description 105909 169 Premier Cleaning Kit 25 swabs 50 cards 105912 003 Adhesive Cleaning Roller Kit set of 5 105912 002 Cleaning Cartridge complete 105909 055 Cleaning Card Kit box of 100 cards 105909 057 Cleaning Swab Kit box of 25 swabs Documentation Part Number Description 980292 001 P420 User s Manual English 980292 021 P420 User s Manual French 980292 031 P420 User s Manual German 980292 041 P420 User s Manual Spanis
4. 158 F 5 to 70 C e Storage Humidity 20 to 70 non condensing e Ventilation Free air Thermal transfer Resin ribbons offer more durability than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Measured without card output hopper TECHNICAL SPECIFICATIONS 37 Q Options e Centronics Cable e RS 232C serial port e USB port e Smart Card Contact Station 0 76mm cards only e Magnetic Encoder 0 76mm cards only e Cleaning supplies e Service Manual Use only Zebra approved card and ribbon media Using non approved card or ribbon media can void your warranty Refer to the Accessories section for more infor mation about Card and Ribbon Media available from Zebra Technologies Corp 38 TECHNICAL SPECIFICATIONS APPENDIX A Magnetic Card Stripe Encoder This section contains information on the additional operations of the P420 Printers with Magnetic Card Stripe Encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the P420 Printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity APPENDIX A 39 Q A MEDIA LOADING ORIENTATION STRIPE DOWN STRIPE UP NOTE M1 Stripe Down HICO M2 Stripe
5. Down LOCO The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding P420 CM1 or P420 CEM1 or LOCO encoding P420 CM2 or P420 CEM2 When loading cards into the Card Cartridge please ensure that the magnetic stripe is facing down and closest to the rear Also available are Printer models with the Magnetic Read Write head positioned above the card path with HICO encoding P420 CM3 or P420 CEM3 or LOCO encoding P420 CM4 or P420 CEMA When loading cards please ensure that the magnetic stripe is facing up and closest to the rear M3 Stripe up HICO M4 Stripe up LOCO Approved HICO amp LOCO PVC cards are available See Appendix C ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes 40 APPENDIX A B MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder The first process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the Print head Transport Roller and Magnetic Stripe Encoder refer to chapter 4 Cleaning for more instruc tions The second process consists of a cleaning of the Magnetic Encoder using the Menu Button from the LCD Display To access the Magnetic En
6. The yellow panel is being PRINTING YELLOW printed The magenta panel is printing PRINTING MAGENTA PRINTING CYAN The cyan panel is printing TROUBLESHOOTING 29 Q SCREEN MESSAGE MEANING ACTION PRINTING BLACK A monochrome panel is being printed PRINTING VARNISH The overlay is printing PRINT A hologram overlay is HOLOGRAM printing Carry out the cleaning CLEAN PRINTER The printer is prompting procedure as detailed in operator maintenance section 4 of this manual The printer is prompting Carry out the cleaning CLEAN MAG HEAD operator procedure as detailed in Appendix A of this manual The printer is performing an CLEANING internal cleaning routine REMOVE RIBBON Pe ribbon has not been Remove ribbon removed while the cleaning operation is in progress OUT OF RIBBON The printer ribbon has run out Replace printer ribbon Remove the jammed card MECHANICAL The printer has an error ERROR moving the card internally Ensure that the card isnot out of specification Add more cards or adjust OUT OF CARD The card feeder is empty the card feeder to accept the cards ROTATION ERROR The printer has an error moving the card in the flip Remove card COVER OPEN The cover is open Close the cover Lock the print head in its The print head is not locked 7 HEAD OPEN into sere lower position The data being sent from the pei a a
7. YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only Zebra authorised technicians to service the P420 Printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer CLEANING 23 Q 4 1 Cleaning System Your P420 Printer includes a simple cleaning system using the Pre Saturated Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer including the Print Head and Transport Rollers WHEN TO CLEAN When LCD screen reports message HOW TO CLEAN 1 Leave power on Open Cover and release Print Head Bracket to remove ribbon Close Print Head bracket Close Cover Remove cards from Card Feeder 2 Insert one Pre Saturated Cleaning Card provided through slot on the side of the Card Feeder Cover 3 Press the right Panel Button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new Cleaning Card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the Left Panel Button until the LCD screen shows CLEANING MENU Press the right Panel Button to select and one more time again to run the cleaning process Repeat first steps 1 amp
8. card printer cccccccccccccccce ee tseeeeeeeeeeeenaes 1 1 2 Indicators and controls 0 0 2 cece cece cece ee eeeeeeeeeeee een eeeeeeeeeeeaanes 3 1 3 Printer installation scssucsiescens ov tadeads naiera Marsan A EENET 4 OPERATION viereen ao ran EE EAE OE EENES ESS 5 2 1 Printer Features s n seesessaiisssssssriesrsssstiirrrrssrrrrereresrreeene 5 2 2 LOddING ribbons cernens e aA TE EE E a 6 2 3 Loading CONS x i siacsansssaonsinassureinayivseebedea nai E E E ER EES 8 Az Card Feedersericnicnseneiai de AAA EEEE EERS 8 B Card Cleaning Cartridge ccceccsesseseeeetteeeeeeeeeeeeeeeeeeeees 10 C Card Thickness Control Lever cccccccseeeeeeeeeeeeeeeeenaes 11 D Card Output Hopper sceiurasasisiriiiaiismoniiiinioni iii 11 2 4 Reject Card Box cccceccccccccccecceetteettttetett ttt titties 12 2 5 Feeding one card at a time eeeeeeeeeceeecceceecceceeeeeeeeeeeteeeseeees 14 2 6 Printing d testera sic sialeiahea tensa Gk oc cteek heal E EENES 15 2 7 Printer menu information 00 2 cece cece cece eeeeeeeeeeeeeteeeeeeeeeeenaes 16 sp PRINTING A SAMPLE CARD 0 ceceeceececeececscceceeeeees 19 A Install Driver on windows 95 98 cccecccceeceeeeeeeeteeeeeees 20 B Install Driver on windows NT4 0 cccecssesssecsesteeeseeeeneeee 21 C Set Printer Driver Options ccccccccccceeee ee eeeeeeeeeeeeeees 21 D Printing a Sample Card c eee eeeeeeeeeeeeeeeeeetteteeeeeeeeeees 22 B
9. m COMMAND ERROR host is not recognised printing a card from known good data PARAMETERS The features of the card are Check the Windows driver ERROR not recognised options and printer type Q 30 TROUBLESHOOTING SCREEN MESSAGE MEANING ACTION ENCODING ERROR Data cannot be written or read from the card s magnetic stripe Check that the cards are loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information Check that the cards are loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information Data cannot be read from the card s magnetic stripe READING ERROR The reject box is full Empty the reject box and REJECT BOX FULL press the right panel button The printer cannot detect a Check the card orientation magnetic stripe on the card MAGNETIC ERROR FLASH ERROR Contact your dealer for technical support NO ACCESS Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the print head assembly this resynchronises the ribbon automatically When u
10. may not be synchronized on the correct color panel position C Cards may not meet specifications D Dust inside the printer and or dirty Cleaning Roller Solution A1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check ribbon is properly rolled on ribbon cores A3 Push down on the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again B1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up B2 Push down on the Print Head Lock Lever until an audible click signals the locked down position B3 Ribbon will automatically synchronize B4 Print again C1 Use a different supply of cards D1 Perform a cleaning of the Print Head see 4 2 Cleaning the Print Head D2 Replace Cleaning Roller see 4 3 Cleaning Cartridge TROUBLESHOOTING 33 Q No printing on the card Possible Cause A Ribbon may not be installed in the printer B Cards may not meet specifications C Cable on Print Head may be disconnected D Print Head elements may be scratched or burnt Solution A1 Check for ribbon in the printer B1 Use a different supply of cards C1 Power off the printer and check the Print Head cable connections D1 Call Service for Print Head replacement information For optimum print quality always keep cov
11. ARD DIMENSIONS FOR PLAIN CARD 2 125 0 002in 53 98 0 050mm 3 375 0 010in Radius 85 72 0 ni 0 125in 3 18mm 0 009 0 034in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD to 0 623in 15 82mm min 0 218in 5 54mm max r 15in 2 92mm 0 221 in 5 62mm max gap MAGNETIC STRIPE 0 0 115in a CHIP POSITION FOR SMART CARD 0 218 in 0 210 in 0 631 in 5 54mm Max __ 3 54mm 7 54mm 0 623 in 15 82mm Min 0 790 in 21 87mm 7 0 782 in 19 87mm Min I 0 403 in 10 25mm Max 36 TECHNICAL SPECIFICATIONS Ribbons e Monochrome 1500 cards roll e Monochrome colors black red blue green yellow silver gold white e K resin O 800 cards roll e K dye O 800 cards roll e YMCKO 350 cards roll e YMCKOK 250 cards roll Overlay Varnish Thermal transfer e 4 microns thick e Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Interfaces Centronics Parallel Standard e RS 232C Serial Optional e USB port Optional Mechanical Width 20 9 523 mmf e Depth 10 17 254 3 mmf e Height 10 76 269 mmt e Weight 27 5 Ibs 12 5 kg Electrical 110 230 Volts AC 60 50 Hz e FCC Class A CE UL and CUL approved Environmental Operating Temperature 60 to 86 F 15 to 30 C e Operating Humidity 20 to 65 non condensing e Storage Temperature 23 to
12. ELEANING co cc scssscsscuccesseseescesisncsacsssensvevenectseeesesveevecesteuees 23 4 1 Cleaning SUStOM iisvsses tatsdicandeanetedied onsen eats ce teaashees seadsansanns teen 24 4 2 Cleaning the print head wo ieeeeecccceccceeeeeceeeeeeeeeeeeeeteeeeeeees 25 4 3 Card Cleaning Cartridge cccceeeeeeeeceeseececeeeececeeeeeeeseeteeess 26 TROUBLESHOOTING ccccecsecsccsccccsccccscesceccscecsscscsecsees 29 5 1 Interpreting LCD Display Messages 00csceeeeeeeeeteneeeeees 29 5 2 Print Quality ISSUES cniinn e EA 32 TECHNICAL SPECIFICATIONS ceceeceeceececceceececeeoes 35 Follow Next Page gt APPENDIX A MAGNETIC CARD STRIPE ENCODER 39 Introducti ohc6 os35 sce secsececebeceds cove canted ediceesecbessueaisiveteaesxdes 39 A Media Loading Orientation ccccceececeeeeeeeeeeeeeeteteeeeees 40 B Magnetic Encoder Cleaning ccscccseecseeeeeeeeeeeeeeeeeeeeeees 41 APPENDIX B SMART CARD CONTACT STATION 42 Introduction ose 2s da diecicsewes cad letiecvsussienecuedicecs shaeiedseeniwaeees 42 A Media Loading Orientation cccee eee eeeeeeeeeeeeeeeee 43 B Smart Card Contact Station Interface 0ccccceeeeceeeeeees 43 APPENDIX C ACCESSORIES amp SUPPLIES 0 00s0000 44 Rib ONS sis 055 cancOs apa aiio e deanna songaanas T E E E 44 CardScan EE E E AAE AA OA 45 Accessories einer o r a EE n E a 46 NOTE Press this Icon e at the
13. Number Description 800015 101 Black 1000 images 800015 102 Red 1000 images 800015 103 Green 1000 images 800015 104 Blue 1000 images 800015 106 Gold 1000 images 800015 107 Silver 1000 images 800015 109 White 1000 images 800015 185 Scratch Off Gary 1000 images 800015 301 Black 1500 images 800015 302 Red 1500 images 800015 303 Green 1500 images 800015 304 Blue 1500 images 800015 305 Yellow 1500 images 800015 306 Gold 1500 images 800015 307 Silver 1500 images 800015 309 White 1500 images Color Ribbons Sold by the Roll Part Number Description 800015 148 6 Panel Color Ribbon YMCKOKk 170 images 800015 140 5 Panel Color Ribbon YMCKO 200 images 800015 150 2 Panel Black Ribbon K Dye O 500 images 800015 160 2 Panel Resin Ribbon K Resin O 600 images 800015 348 6 Panel Color Ribbon YMCKOK 250 images 800015 340 5 Panel Color Ribbon YMCKO 350 images 800015 350 2 Panel Black Ribbon K Dye O 800 images 800015 360 2 Panel Resin Ribbon K Resin O 800 images Note Y Yellow M Magenta C Cyan K Black O Overlay 44 APPENDIX C CARDS The following plain white plastic cards are available for use in the P420 printers Blank White Cards sold by the box Part Number Description Premier Grade PVC 104523 114 Card 10 mil 5 packs of 200 104523 110 Card 10 mil adhesive back 5 packs of 200 104523 111 Card 30 mil 5 packs of 100 104523 112 Card
14. The P420 Card Printer can be used with any Windows 95 98 or Windows NT 4 0 software application program using the drivers provided with the printer This section contains information on the printing of a dual sided card in color using the 6 Panel color ribbon YMCKOK and the Windows Printer Driver BEFORE installing updated printer driver versions always delete the existing printer driver version from your computer PRINTING A SAMPLE CARD 19 Q A To install the P420 Printer Driver in Windows 95 98 use the following steps IMPORTANT NOTE ENSURE THAT YOUR PC PRINTER PORT IS SET TO STANDARD MODE AND ALSO ENSURE THAT YOU HAVE DELETED ANY PREVIOUS VERSIONS OF THIS PRINTER DRIVER IF YOU HAVE ANY DOUBTS PLEASE CONTACT YOUR IT DEPARTMENT This installation uses floppy drive A or from CD Rom as the installation drive with the printer used as stand alone Start your computer and then Windows O Insert your Eltron Software diskette into the drive A or CD drive Under Windows click the Start button select Settings then Printers O Double click on the Add Printer icon and also Next O Ensure Local Printer is selected and click on Next Click on Have Disk and then type in A win95 and click OK P420 CARD PRINTER should be displayed after which click on Next O Choose LPT1 Standard Printer Port click on Next select Yes to set as Default Printer and click on Finish to install
15. User s Manual P420 itron Card PRINTER PRODUCTS Table of Contents Part Number No 980292 001 Rev A Zebra Technologies Corporation FOREWORD This manual contains installation and operation information for the Eltron P420 Series card printers manufactured by Zebra Technologies Corporation RETURN MATERIALS AUTHORIZATION Before returning any equipment to Zebra Technologies Corporation for in warranty or out of warranty repair contact Repair Administration for a Return Materials Authorization RMA number Repack the equipment in the original packing material and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below For USA and Latin America Zebra Technologies Corporation 1001 Flynn Road Camarillo CA 93021 8706 USA Phone 1 805 579 1800 FAX 1 805 579 1808 For Europe Asia and Pacific Eltron International Southern Europe Zone Industrielle Rue d Amsterdam 44370 Varades France Phone 33 0 240 097 070 FAX 33 0 240 834 745 COPYRIGHT NOTICE This document contains information proprietary to Zebra Technologies Corporation This document and the information contained within are copyrighted by Zebra Technologies Cor poration and may not be duplicated in full or in part by any person without written approval from Zebra While every effort has been made to keep the information contained within current and accurate as of the date of p
16. a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmfull interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmfull interference to radio communications Operation of this equipment in a residential area is likely to cause harmfull interference in which case the user will be required to correct the interference at his own expense INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class A requirements Cet quipement est conforme a l ICS 003 classe A de la Norme Industrielle Canadienne Q iv INTRODUCTION Thank you for choosing the Eltron P420 Plastic Card Printer These printers produce cards ideal for personalised identification access control visitor membership promotion and luggage card badges and tags This manual guides you to efficient start up and operation of your new Card Printer P420 PRINTER MODELS The Eltron Product Number tells a story Here is a quick review of the Eltron Card Printer Series numbering and lettering system to help you The P420 Plastic Card Printer employs Dye Sublimation and Resin Thermal Transfer technologies Model numbers include identifiers that specify options are shown using the following lettering co
17. aning section There are non printing horizontal lines white on the card surfaces UL Solution A1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again Possible Cause A Ribbons is not correctly positioned B Print Head may be dirty C Print Head elements may have been damaged e g scratched or burnt B1 Perform a Cleaning of the Print Head see 4 2 Cleaning the Print Head C1 Call service for Print Head replacement information Q 32 TROUBLESHOOTING ePrinting shows very pale or inconsistent results Possible Cause A Ribbon may have been stored improperly or is damaged B Cards may not meet specifications C Contrast and or Intensity may be set to values which are too high D Dust or embedded contamination on elements of the Print Head Solution A1 Change ribbon and print again B1 Use a different supply of cards C1 Adjust Contrast and or Intensity values in software D1 Perform a cleaning of the Print Head see 4 2 Cleaning the Print Head ePrinting shows blurry printed image Possible Cause A Ribbon may not be correctly positioned A B Ribbon
18. associated error message PANEL BUTTONS The Menu Button left is a push button used for e Bringing printer into Menu Mode when pressed with the printer showing READY on the LCD Display e Using in Menu Mode to scroll through Menu Options The Clear Button right is a push button used for e Clearing an error status when LCD Display shows an error report and Alert LED is on e Invoking automatic retry of the operation which gave the error e Selecting a Menu Option when in Menu Mode NOTE the buttons beep when pressed GETTING STARTED 3 Q 1 3 Printer Installation The following will guide you through the installation of your P420 printer CAUTION Limit AC power supplied to the P420 Printer to 110 230 V AC 60 50 Hz for an associated 680 mA 310 mA Limit excess current draw to 16 amps or less using an associated cir cuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults t 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power switch in the OFF 0 position 3 Insert the power cable to the printer power socket and attach to grounded el
19. bottom of any Pages to return to the Table Of Contents i an o VIII GETTING STARTED 1 1 Unpacking your card printer Your P420 printer ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer GETTING STARTED 1 Q In addition to user documentation make sure the following items are included with your P420 printer POWER CABLE CLEANING CARTRIDGE PRINTER DRIVER DISK floppy or and CD If any items are missing please contact your dealer To reorder please refer to Appendix C of this manual 2 GETTING STARTED 1 2 Indicators and Controls Your P420 printer has an LCD Display two LED s and two Panel Buttons LCD Display Itron P420 Menu Clear Power A Next Select Cl Butt p amp ear Dutton LED Select Alert LED Menu Button Next LCD Display The 16 character LCD Display is used for e Showing the printer s current status e Providing operator and service messages Chapter 5 LED s The two LED s are used for e Green Power LED e Amber Alert LED with beeper This Alert LED is on when an error condition exists The Beeper will sound three alert Beeps and the LCD Display will show the
20. coder Cleaning Menu proceed as below 1 Leave power on 2 Remove cards from the Card Feeder 3 Insert one Pre Saturated Cleaning Card provided through slot on the side of the Card Cartridge 4 Press the Menu button until the LCD screen shows CLEANING MENU 5 Press the Select button to select 6 Press the Menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the Select button ISO STANDARD ENCODING Track Field Separator Track density Valid Characters of characters i n 210BPT Alphanumeric 79 ASCII 20 957 A Numeric 2 E TSBPT ASCI 48 62 40 a Numeric 7 ZMOBEY aScias 60 107 Bit per inch T Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the Card Printer Programmer s Manual for complete programming information APPENDIX A 41 Q APPENDIX B Smart Card Contact Station This section contains information on the additional operations of the P420 Printers with Smart Card Contact Stations See Chapter 2 for location INTRODUCTION Smart Cards can have a built in microcomputer and a battery Card Memory can store fingerprints voice recognition patterns medical records and other such data The P420 may be equipped with an optional contact station for progra
21. ct box GO TO MAIN MENU a CLEANING Next MENU Select y CLEAN PRINT HEAD To clean the Thermal Print Head and card transport system To run CLEAN MAG HEAD cleaning To clean the magnetic Encoder Head SELF TEST GO TO MAIN MENU Next MENU Select TEST PATERN Select To print a printer test card T PRINT PARAMETERS To print a test card showing the operating parameter settings of the printers To run printing MAG PARAMETERS To print a test card showing the operating parameter settings of magnetic encoder Select PRINTER Next DEFAULTS Sel ct Ribbon type To show the type of ribbon installed lt may not match the ribbon physically installed until the installed ribbon has been selected through the driver Offset X aa Y bb To show the X print location offset value in pixels aa To show the Y print location offset value in pixels bb Mag Option cccc To show the setting of the magnetic encoder as cccc which can be HICO high coercivity LOCO low coercivity NONE no encoder present Color Parameters To show the intensity values of Yellow Y Magenta M and Cyan C panels and contrast value of Black Resin K Panel Selec GO TO MAIN MENU OPERATION 17 Q PRINTING A SAMPLE CARD Printing with the P420 Printer requires the Windows Printer Driver your card design issuing software or printer command level programming through the printer interface
22. ectrical socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only Parallel Cable under 3 Meters in length 4 GETTING STARTED OPERATION 2 1 Printer Features The following shows the features found on your P420 Printer STANDARD FEATURES OPTIONAL FEATURES Print Head A Magnetic Encoder Station Manual Holder Card Output Hopper Card Cleaning Cartridge Rejected Card Box LCD Display amp 2 Panel Buttons Card Feeder cover Card Thickness Control Lever OONDUBWH PLEASE NOTE Any blue items inside the printer can be operated by the user Print Head Unlock lever B Smart Card Contact Station OPERATION Q 2 2 Loading Ribbons The P420 Printer requires approved ribbons See Appendix C The Resin Thermal Transfer and Dye Sublimation ribbons are specifically designed for your P420 Printer For optimum perfor mance and printer life Print Head always use approved ribbons DO NOT TOUCH the print head or the electronic components on the print head carriage Discharges of electrostatic charge from the human body or other surfaces can damage the print head or other electronic components used in this device 1 Remove ribbon from packa
23. er of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open Q 34 TROUBLESHOOTING TECHNICAL SPECIFICATIONS General e High speed printing over 102 cards hour edge to edge in full color YMCKOK throughput e Small footprint e Windows Drivers for 95 98 and NT 4 0 option e One year printer warranty e One year print head warranty Colour Printing e Color dye sublimation or monochrome thermal transfer printing e 35 seconds per card 2 sides YMCKOK throughput e 300 dpi 11 8 dots mm print resolution e Edge to edge printing standard Bar Codes e Code 39 e Code 128 B amp C with amp without check digit e 2 of 5 amp 2of 5 industrial e UPCA e EAN8 amp EAN13 e PDF 417 2D bar code and other symbologies available via WindCard Classic utility tool option Fonts e Resident Arial Normal 100 Arial Bold 100 e True Type fonts available via Windows Driver Cards e Types PVC Composite e Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm e Option Magnetic Stripe ISO 7811 e Option Smart Card ISO 7816 2 e Card thickness 0 25mm to 1 524mm e Card Feeder capacity up to 300 cards 10mil up to 100 cards 30 mil e Card Output Hopper capacity 300 cards 10mil up to 100 cards 30 mil TECHNICAL SPECIFICATIONS 35 Q CARD DIMENSIONS ISO STAND
24. f cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities OPERATION B INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer 1 Remove Card Cleaning Cartridge from packaging 2 Open Printer cover and remove the yellow reminder tape from the location for the Cleaning Cartridge 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place 10 OPERATION C CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam Open Cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil 0 762 mm card thickness See diagram below Card thickness A 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm C 30mil 0 762mm D 20mil 0 508mm E Less than 20mil 0 508mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed D CARD OUTPUT HOPPER This item is used for collecting printed cards Install Card Output Hopper onto printer by hooking o
25. g the Black Resin Panel from the Color Ribbon Close the Eltron P420 Printer Properties screen Now that you have loaded media and set up the printer driver the P420 Printer is ready to print PRINTING A SAMPLE CARD 21 Q D Printing a sample card Follow the steps to print your first card O Go to the Microsoft Word Software O If the printer was not selected as the default printer go to the File menu and Select Printer and choose Eltron P420 Card Printer in the printer names list Then Close the print dialog box Come back to File menu and choose Page Setup Select Paper Size tab and in Paper Size choose Card Then select the orientation landscape L Go to Margins tab put the Top Bottom left and right margins with O values Ll Press OK to close Page Setup window The card appears on the screen O Design a card with 2 sides as follow g J Front Side SAMPLE CARD M CHRIS JONES SALES DIRECTOR Buld the World with us Http artworld com If found return to Http atrworld com Back Side Once you are ready to print go to File and point Print The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of your computer O Once the printing job is achieved the card is ejected from the printer Q 22 PRINTING A SAMPLE CARD CLEANING PROTECT
26. ging 2 With printer power ON and READY status open cover and press down on the Print Head Unlock Lever to open the print head carriage The print head carriage will pop open 6 OPERATION SUPPLY SPINDLE 3 Load ribbon onto the supply spindle under print head carriage and empty core with tape attached onto the take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle TAKE UP SPINDLE CLICK 4 Push down on the Print Head Lock Le ver until an audible click signals the locked down position 5 Close Cover Please note that the ribbon automatically synchro nises whenever the print head lock down occurs The card flipper will not operate and an error will be indicated if you try to flip a card when the cover is open OPERATION 7 Q 2 3 Loading Cards To help you load print and collect cards the P420 has the following items A CARD FEEDER This item is used for loading cards 1 Open Card Feeder Cover by putting your fingers on both sides and rotating the cover in a clockwise direction to the open position 3 Close Card Feeder Cover 8 OPERATION AN DO NOT bend cards or touch print surfaces as this can reduce print quality The sur face of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as pos sible I
27. h 980292 051 P420 User s Manual Italian 980292 061 P420 User s Manual Chinese 980292 071 P420 User s Manual Japanese 980292 081 P420 User s Manual Portuguese 980081 001 Pseries Programmer s Manual English only 980264 001 P420 Maintenance Manual English only Miscellaneous Part Number Description 105536 001 CD ROM Software Windows Drivers Documentation 806503 001 Card Punch slots card for lapel clip 104527 001 Lapel Clips pack of 100 clips 46 APPENDIX C World Wide Sales and Support Zebra Technologies Corporation Eltron Card Printer Products 1001 Flynn Road Camarillo CA 93012 8706 USA Phone 1 805 579 1800 Fax 1 805 579 1808 Toll Free in US 800 452 4056 e mail cards eltron com Zebra Technologies Corporation Eltron Card Printer Products Europe Middle East Africa The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ England Phone 44 0 870 241 1527 Fax 44 0 870 241 0765 e mail eurosales eltron com Zebra Technologies Corporation Eltron Card Printer Products France 50 56 rue Marcel Dassault 92100 Boulogne Billancourt France Phone 33 1 55 20 93 93 Fax 33 1 55 20 93 99 e mail frsales eltron com Zebra Technologies Corporation Eltron Card Printer Products Latin America 6175 NW 153rd Street Suite 121 Miami Lakes FL 33014 USA Phone 1 305 558 8470 Fax 1 305 558 8485 e mail latinsales eltron c
28. mination always hold the Cleaning Roller assembly by the ends 5 Carefully peel off wrapper from new Cleaning Roller while in Cartridge SLOT 6 Replace Cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that con tacts the cards 7 Close Cover See Appendix C for replacement Cleaning Rollers Although the CLEAN PRINTER message is Li displayed until maintenance has been performed the printer will continue to operate CLEANING 27 Q TROUBLESHOOTING This section offers solutions to potential problems you may experience with your P420 printer The table below lists the screen messages that will be displayed on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages SCREEN MESSAGE MEANING ACTION INITIALISING The printer is performing an Wait for the ready message internal test before use READY Ready for use WAIT Print Head cool down mode Wait for READY message TEMPERATURE SELF TEST Self test card printing Wait for test card DOWNLOADING The card data is being Wait for card printing to start transmitted DATA
29. mming Smart Cards ISO 7816 This printer model responds to commands that position the cards at the contact station where the printer connects to the contacts on the Smart Cards All other printer operations remain the same as the standard P420 model 42 APPENDIX B A MEDIA LOADING ORIENTA TION Position the cards with the Smart Card Chip at the top of the card and towards the printer B SMART CARD CONTACT STATION INTERFACE When a command to the parallel printer interface sends a card to the Smart Card Contact Station the printer connects the Smart Card Contact Station to the female DB 9 connector on the rear of the printer An attached external Smart Card Programmer can be used to program Smart Card chips DB 9 SMART CARD DB 9 SMART CARD PINS CONTACT POINTS PINS CONTACT POINTS 1 Cl Vcc 6 C6 Vpp 2 C2 Reset 7 C7 I O 3 C3 Clock 8 C8 RFU G Cra 9 GND when chip is at 5 C5 GND station Refer to the Card Printer Programmer s Manual for complete programming information DO NOT position printing over the Smart Card Chip APPENDIX B 43 Q APPENDIX C Accessories amp supplies Please contact your Eltron authorised dealer to place an order for accessories and supplies RIBBONS The following ribbons may be used in the P420 Printer Monochrome Resin Ribbons Sold by the Roll Part
30. n of the printer you should print a test card 1 Press the Menu Button until the LCD screen shows SELF TEST 2 Then press the Select Button once 3 A test card will print after a few seconds LCD display will show printing status Test Card is printed on both sides of the card This is an example of the test card PLASTIC CARD PRINTER PRINTER P420CEM Serial Number 23666 Firmware 4 00 300 dpi PLASTIC CARD PRINTER PRINTER P420CEM Firmware 300 dpi lt INT Head resistance 1234 Offset X12 Y12 EC 12 25086 Printing Counter 123456 Front Side Back Side OPERATION 15 2 7 Printer Menu Information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus When the Menu button to enter the Menu Mode Menu Button lie dy Clear Button NEXT SELECT The top line display shows menu information The second line of display clarifies the function of the two NEXT and SELECT key buttons relative to the current menu item The printer will return to READY Mode if either of the two key Buttons is not pressed within ten seconds of entering Menu mode See next page P420 LCD Menu Tree If the printer is equiped with a Magnetic Stripe Encoder 16 OPERATION READY Next Next PRINTER select Printer Model Number INFO Reject Box Status To show the number of cards remaining in the reje
31. nventions Ship away kit eK P420C XXXXX XXX Smart Card T j ie None O No C WindCard CD only E Yes F Windows Drivers only Magnetic Encoder B WindCard amp Drivers O No Language M Yes O No Manual Magnetic Encoder Options E English EN O No F French FR 1 Stripe Down HICO 2 Stripe Down LOCO 3 Stripe Up HICO 4 Stripe Up LOCO Memory O Standard Interface P Parallel Centronics 36 pins S Serial DB 25 Female S Spanish ES C Chinese CHI J Japanese JA G German GR Italian IT P Brazilian Portugese BP A English amp Spanish B French amp German Power Cord O None A 120 VAC E 220 VAC U UK ICONS Throughout this manual different icons highlight important information as follows gt oee Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury An area where electrostatic discharge ESD can cause component damage Use a grounding wrist band Elevated temperature hazard capable of producing a burn Keep Card Printer clean by minimizing cover open time Table of Contents GETTING STARTED a3 occeccscndiceiecscsesesevasdaves ocdeeasceassvecdeseevess 1 1 1 Unpacking your
32. om Zebra Technologies Corporation Eltron Card Printer Products Asie Pacifique 1 Sims Lane 06 11 387355 Singapore Phone 65 84 20 322 Fax 65 84 20 514 e mail asiasales eltron com CORPORATE HEADQUARTERS Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills IL 60061 3109 USA Phone 1 847 634 6700 FAX 1 847 913 8766 _ er mail sales Zebra com Back To ipasi TA Table oF Contents of Contents Zebra Technologies Corporation I Ii 980292 001A
33. sing a color ribbon it should advance automatically so that the leading edge of the Yellow panel is beneath the print head Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustment has been set up correctly to allow one card to feed Magnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 iO TROUBLESHOOTING 5 2 Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below eSmall spots appear on the printed card with a non printed area or a different color Possible Cause A Contamination on the card surface B Dust inside the printer and or dirty Cleaning Roller gt Solution A1 Check that cards are stored in a dust free environment A2 Use a different supply of cards B1 Perform a Cleaning of the printer see Cleaning section B2 Replace Cleaning Roller see Cle
34. ublication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS P420 is a service mark and Eltron is a registered trademark of Zebra Technologies Corpora tion Windows and MS DOS are registered trademarks of Microsoft Corp All other trademarks or registered trademarks are marks of their respective holders iii WARRANTY INFORMATION WE NEED TO HEAR FROM YOU To establish your warranty period and provide access to technical support send us your warranty registration card today Zebra warrants the mechanism control electronics and power supply under normal use and service to be free from defects in material and workmanship for a period of twelve 12 months from the date of purchase by the end user Zebra warrants the print head under normal use and service to be free from defects in material and workmanship for a period of twelve 12 months from the date of purchase by the end user Proof of purchase or Product registration is required If proof of purchase or product registration cannot be established shipment date to the original buyer dealer or distributor will be used to establish the warranty period Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical ab
35. use including but not limited to improper packaging shipping service or repairs performed by personnel not authorized by Zebra may void the warranty Failure to use only Zebra approved media may void the warranty Zebra will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to Zebra The warranty set forth above is exclusive and no other warranty whether written or oral is expressed or implied Zebra specifically disclaims the implied warranties of merchantability and fitness for a particular purpose DECLARATIONS OF CONFORMITY European Council Directive Compliance to Standards 89 336 EEC EMC Directive EN 55022 B BE rae ue modified by come 92 31 EEC and Immunity to Apes EMC Directive i pes h Electromagnetic Disturbances a e Low voltage Directive EN 60950 Product Safety Model P420 conforms to the following specification C FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for
36. ver bottom edge of card exit aperture OPERATION 11 Q 2 4 Rejected Card Box The P420 Printer is equipped with a Rejected Card Box When an encoding can not be completed the card is ejected into the Rejected card box The P420 Printer counts the number of cards which go into the Rejected Card Box After 20 cards the printer stops the Amber LED Flashes and a LCD Message is displayed indicating the need to empty the reject box E aren co screen ep When LCD screen reports message HOW TO MAINTAIN 1 Press the top of the Rejected Card Box Door as shown Allow the door to swing down and open 2 Remove all cards from the Rejected Card Box 12 OPERATION 3 Swing up the Rejected Card Box Door and press the top An audible click signals the locked position 4 Press the Clear Button on the front panel to re start the current printer job and to clear the rejected cards counter OPERATION 13 Q 2 5 Feeding one card at a time A Manual Feed Slot is available on the side of the Card Feeder cover for feeding single cards Cleaning Cards are fed manually through this slot The Feeder must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on side of Feeder Do not feed more than one card at a time 14 OPERATION 2 6 Printing a Test Card With ribbon and cards loaded your P420 printer is ready to print To check the operatio
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