Xerox N17 User's Manual
Contents
1. Xerox DocuPrint N17 Instructions for Controller Software Upgrades 2 4 99 1 Ta ble of Contents Printer Controller Software Upgrades ssesessessesoosseseosoesessossessessesoesoesessossesoessesossoesessossesosssesoesosesoss 2 lions T M 3 Upgrade CIC M 4 Printer Controller Upgrade Process 4 eerie esee ee eee enses enses ense ta tune ta sens tn sesto sese suse ta theta suus 4 Determining a Successful Upgrade eee ee eee eee ee essen enata teneas n etas enata sesso sess suse tss ta snue 5 Uparade Procedures P 6 General Troubleshooting 13 Version 1 8 2 4 09 Printer Controller Software Upgrades The Printer Controller is FLASH ROM equipped This means as software fixes and upgrades are available you are able to update printer software without generating a service call The following options are available for software updates Option 1 The printer controller software is provided on the product CD ROM The path to the software on your CD ROM is INSTAL UTILITIES FIRMWARE version xfc Option 2 The printer controller software can also be downloaded from the following Web sites http xerox networkprinters com products N 17 Option 3 You may also contact your local customer support for help if necessary Version 1 8 2 4199 3 B2. e the upgrade process has begun DO NOT power off your printer 1 Print a Configuration sheet Keep this page for future reference For directions on doing this reference the section labeled Before you Upgrade 2 Launch your web browser and connect to the printer URL typically http ipaddress 3 Select the Print page to get to the File Download dialog 4 In the File box enter the path and name of the upgrade file or select the Browse button to select the upgrade file 5 Select the Start button 6 The upgrade file will be sent to the printer The upgrade should take less than 10 minutes to perform 7 To confirm upgrade is successful refer to the section labeled Determining a Successful Upgrade IF YOU HAVE PROBLEMS If having problems with time outs when sending the file using a proxy server try turning off the proxy server and sending the file again Alternatively the printer IP address can be entered individually as an address for which a proxy should not be used Check your browser version to be sure your are using the correct version The upgrade procedure requires Netscape 3 0 or later or Internet Explorer 4 0 or later Try to ping the printer to make sure it is a valid ip address In addition consult the section labeled General Troubleshooting A Warning If the download was not successful upgrade via the parallel port Version 1 8 2 4 99 13 General Troubleshooting Version 1 8 Some of the
3. ed to set the port to an infinite time out against busy on the printer From the command line or as an entry in autoexec bat type the following command mode lt port gt p two commas following the colon The p option sets the port for infinite time out After setting the port to an infinite time out try using the copy command again If the command prompt does not appear within 20 minutes a ctrl break can be used to abort the copy command without rebooting your computer Windows 3 11 users should turn off Print Manager If the Token Ring option is installed on your printer be sure to disconnect the cable to the Token Ring card prior to downloading the controller software via the parallel port and be sure to reconnect the cable to the option card prior to rebooting the printer via the power OFF and ON procedure In addition consult the section labeled General Troubleshooting 2 4 99 10 PROCEDURE D UPGRADE VIA NOVELL NETWARE QUEUE Warning Once the upgrade process has begun DO NOT Power off your Printer 1 Print a Configuration sheet Keep this page for future reference For directions on doing this reference the section labeled Before you Upgrade 2 Submit the upgrade file to the printer queue using your normal Novell NetWare print procedure Send the file directly do not use a print driver or an application The upgrade should take about 10 minutes to perform 4 To confirm upgrade is successful refer t
4. efore you upgrade Version 1 8 Be sure the printer is in communication with the workstation or PC via parallel port or over the network If the Token Ring option is installed on your printer be sure to disconnect the cable to the Token Ring card prior to downloading the controller software via the parallel port PRINT A CONFIGURATION SHEET The Configuration sheet provides a record of the critical parameters set for your printer as well as the software versions Follow these steps to print a Configuration sheet 1 Press the 1 button until Print Menu is displayed 2 Press the 2 button until Config Sheet is displayed 3 Press the 4 button 4 Atthis point the Configuration sheet will print 2 4 99 4 Upgrade Methods Select a method from the chart to do an upgrade for your operating system The bold letter indicates the upgrade procedure to use Operating CentreWare DP LPR Parallel Novell Macintosh CentreWare System Port NetWare Printer Utility Internet Services Win3x Ja CNN SE NN CNET ee mrssras tao feo o Cd CCC Cd a a a E Been qme ec qp m _ Not Applicable Requires TCP IP services to be installed from your operating system Requires LPR capable software to be installed independently from the operating system Printer Controller Upgrade Process During the upgrade process the printer s Control Panel will display Downloading Plea
5. in screen select the Tools menu 4 From the Tools menu select the Upgrade Printer item 5 The Upgrade Printer prompt will appear warning that this process may take several minutes click OK if you wish to continue 6 Enter the path of the upgrade file and click OK 7 CentreWare DP will send the upgrade file to the printer The upgrade should take less than 10 minutes to perform 8 To confirm upgrade is successful refer to the section labeled Determining a Successful Upgrade For problems consult the section labeled General Troubleshooting A Warning If the download was not successful upgrade via the parallel port Version 1 8 2 4 99 7 PROCEDURE B LPR UPGRADE PROCEDURE Warning Once the upgrade process has begun DO NOT Power off your Printer 1 Print a Configuration sheet Keep this page for future reference For directions on doing this reference the section labeled Before you Upgrade 2 Send the upgrade file to the printer Use the format based on your client operating system WINDOWS NT 3 51 amp 4 Ipr S lt ipaddress gt PRAW lt filename gt RETURN OS 2 Ipr p ps s lt ipaddress gt lt filename gt RETURN UNIX use lp or lpr as appropriate Ipr lt switches gt lt queue gt lt filename gt RETURN Ip lt switches gt lt queue gt lt filename gt RETURN Where lt ipaddress gt the TCP IP address the printer has been assigned lt filename gt the path and name
6. individual printer upgrade methods will have their own trouble shooting sections This section is to address general problems PRINTER CONTOLLER UPGRADE If the printer controller upgrade has failed you will not receive an error page Check the following and try the upgrade again 1 Make sure you are using the correct upgrade file for your printer controller Check your method of connectivity to your printer Can you successfully send a job over your chosen method of connectivity For parallel port users Are you using an IEEE 1284 compliant parallel cable If the flash software was downloaded from a ftp site make sure it was downloaded in binary format not ASCII To change to binary format type binary at any ftp prompt If you are using a ftp software package such as Chameleon ftp you can select binary from within the software Consult your upgrade procedure to see if there is a If you have problems section in your chosen upgrade procedure If the printer never goes to Downloading Please Wait and stays Ready check your method of printer connection Try powering off and on If sending via a NetWare queue check the status of the job in the queue Powering off and on the printer may cause the job to be sent to the printer If you are network connected and the download has failed you must connect via parallel port 1 e see Procedure C If the Token Ring option is installed on your printer be
7. o the section labeled Determining a Successful Upgrade IF YOU HAVE PROBLEMS If the printer never goes to Downloading check the status of the job in the queue If the job is in the queue and Active but not being sent to the printer power the printer off and then on See if the job is then sent to the printer In addition consult the section labeled General Troubleshooting A Warning If the download was not successful upgrade via the parallel port Version 1 8 2 4 99 11 PROCEDURE E MACINTOSH XEROX PRINTER UTILITY Warning Once the upgrade process has begun DO NOT Power off your Printer SA Qvo ee WX opo 9 Print a Configuration sheet Keep this page for future reference For directions on doing this reference the section labeled Before you Upgrade Launch the Xerox Printer Utility Select the N17 printer to upgrade in PostScript Printers list Select Send File Locate the upgrade file Select Open to send the upgrade file to the printer The Xerox Printer Utility will send the upgrade file to the printer The upgrade should take about 10 minutes To confirm upgrade is successful refer to the section labeled Determining a Successful Upgrade For problems consult the section labeled General Troubleshooting A Warning If the download was not successful upgrade via the parallel port Version 1 8 2 4 99 12 PROCEDURE F UPGRADE PROCEDURE VIA CENTREWARE INTERNET SERVICES Warning Onc
8. of the upgrade file lt queue gt the native queue to which the printer is assigned lt switches gt use switches as appropriate to your UNIX environment Remember switches are case sensitive 3 To confirm upgrade is successful refer to the section labeled Determining a Successful Upgrade IF YOU HAVE PROBLEMS e Try to ping the printer to make sure it has a valid ip address e n addition consult the section labeled General Troubleshooting A Warning If the download was not successful upgrade via the parallel port Version 1 8 2 4 99 8 Version 1 8 PROCEDURE C THE PARALLEL PORT Warning Once the upgrade process has begun DO NOT power off your printer 1 Print a Configuration sheet Keep this page for future reference For directions on doing this reference the section labeled Before you Upgrade 2 If your Xerox DocuPrint N17 printer s User Interface displays Ready go to step 3 If a previous download attempt was not successful and your printer is not Ready power the printer Off then ON while pressing button 1 and button 5 simultaneously Continue pressing these two keys until the User Interface displays Entering Download Mode 3 To send the upgrade file to the printer An OS 2 user should open a command prompt A Windows 95 NT 3 1x user should run from DOS or run a DOS session For speed it is recommended to exit Windows 3 1x and run from DOS The format for the mode command is as f
9. ollows mode lt port gt p RETURN two commas following the colon Note This format is not valid under Windows NT The format for the copy command is as follows copy lt b gt lt filename gt lt port gt RETURN Where lt b gt binary file lt port gt the parallel port to which the printer is connected LPT1 LPT2 etc lt filename gt the path and name of the upgrade file Ex copy b lt filename gt LPT1 4 Wait until User Interface displays Download Passed Please Reboot 2 4 99 9 Version 1 8 J Power OFF then ON the Xerox DocuPrint N17 laser printer The User Interface should display Ready 6 To confirm upgrade is successful refer to the section labeled Determining a Successful Upgrade IF YOU HAVE PROBLEMS Make sure you are using an IEEE 1284 compliant cable Make sure the printer s parallel port time out is set to Infinite Retry e g mode Ipt1 p If running a DOS window from Windows 95 make sure that one of your printers through Settings Printers is mapped directly to LPT1 not re directed to a network queue Also check the port settings by selecting the Port Settings button on the Details tab dialog Make sure the selection Spool MS DOS Print Jobs is selected If still having problems after making these settings try powering your PC off and on Windows 3 1x or 95 users if experiencing time outs on the host PC Problem detected on parallel port Abort Retry Fail then you ne
10. se Wait After the complete file has been received the Control Panel will display Download Passed Please Reboot A NOTE Itis important to not interrupt any part of the process DO NOT TURN OFF THE PRINTER IN THE MIDDLE OF AN UPGRADE If you experience any problems call your Xerox Customer Support Center Version 1 8 2 4 99 5 Determining a Successful Upgrade Version 1 8 If your upgrade is successful the Control Panel display will show Download Passed Please Reboot for a few seconds and then will automatically reboot unless you upgraded the printer via the parallel port while pressing the button 1 and button 5 simultaneously in which case the message will remain and the printer needs to be powered OFF and then ON to reboot To confirm the software version print a Configuration sheet If the Token Ring option is installed on your printer please be sure to reconnect the cable to the option card prior to rebooting the printer via the power OFF and ON procedure 2 4 99 6 Upgrade Procedures PROCEDURE A UPGRADE FROM CENTREWARE DP Warning Once the upgrade process has begun DO NOT Power off your Printer 1 Print a Configuration sheet Keep this page for future reference For directions on doing this reference the section labeled Before you Upgrade 2 Start the CentreWare DP software from your workstation Select the printer from the Printers List 3 At the CentreWare DP ma
11. sure to disconnect the cable to the Token Ring card prior to downloading the controller software via the parallel port and be sure to reconnect the cable to the option card prior to rebooting the printer via the power OFF and ON procedure If all attempts to upgrade the printer controller have failed contact your support center for assistance 2 4 99 14 Version 1 8 2 4 99 15
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