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Xerox C11 User's Manual

1. Table 3 1 Page 2 of 3 Chapter 3 Printing 3 3 Printer Driver Settings Table 3 1 DocuPrint C11 Driver features continued Feature Description and Values Paper source Displays a pull down list for selecting the paper input source e Auto Select Paper is fed automatically from the Manual Feeder Slot or Main Tray e Manual Paper can only be fed from the Manual Feeder Slot If paper is not inserted in the slot the Printer Monitor displays the message The printer is out of paper and the Indicator Light blinks You must then insert paper into the Manual Feeder Slot and press the RESUME button to print the job Banner Paper will be fed either from the Main Tray or the Manual Feeder Slot It is recommended that you print banners from the Main Tray Printer Monitor Shows the progress of the current job and identifies printer status Print controls include e Cancel Job Lets you remove a job from the printer queue e Pause Temporarily stops a job that is printing e Restart Resumes printing a paused or stopped job Printer Care functions are available on the Printer Monitor screen including e New print cartridge installation e Changing a print cartridge e Aligning print cartridges e Cleaning nozzles e Printing a demo page e Printing a test page e Troubleshooting and How Do I on line help to guide you through maintenance procedures Table 3 1 Page 3 of 3 3 4 DocuPrint C11 Co
2. Electrical Power Requirements e Multi voltage from 115 VAC 15 to 240 V 10 50 60 Hz e Energy Star Compliant Power Consumption e Printer off maximum 2 watts e Printer on standby maximum 6 watts e Typical printer operation 26 watts Table A 1 Page 1 of 3 A 2 DocuPrint C11 Color Inkjet Printer User Guide Printer Specifications Table A 1 DocuPrint C11 Features continued Feature Description Print addressibility Up to 1200 x 1200 dpi Maximum print 9 ppm in black speed pages per minute ppm 5 ppm in color Fonts Courier Orientation Portrait and Landscape Pitch 5 10 20 cpi Size 6 12 points Style Upright Italic 5 10 20 cpi Paper input Main Tray with the following print material capabilities 150 sheets 20 Ib 75 g m 25 envelopes 20 Ib 75 g m e Up to 90 sheets special printing media 24 Ib 90 g m e Banners 18 24 Ib 70 90 g m Manual Feeder Slot One sheet at a time Table A 1 Page 2 of 3 Appendix A Printer Specifications A 3 Printer Specifications Table A 1 DocuPrint C11 Features continued Feature Description Paper output Up to 60 printed sheets of paper 20 Ib 75 g m Media sizes Legal Letter A4 A5 A6 B5 Executive Folio Statement Envelope B5 Envelope C5 Envelope C6 Envelope DL Envelope Com 10 Note Card 1 Note Card 2 Note Card A6 Custom e Minimum 5 9 x 5 85 149 7 x 148 5mm e
3. Envelope B5 176 x 125mm Envelope Com 10 4 13x9 5 Note Card A6 Envelope C5 162 1 x 228 9mm Envelope C6 114 x 162mm Envelope DL 110 x 220mm Envelope Monarch 3 875 x 7 5 Note Card 1 4x6 Note Card 2 5 x 8 105 x 148 5mm User defined e Maximum e Minimum 8 5 x 14 216mm x 256 mm 5 9 x 5 85 149 7 x 148 5mm Banner e Maximum e Minimum 8 5 216mm x Unlimited length 5 9 x 5 85 149 7 x 148 5mm Table 2 2 Page 2 of 2 DocuPrint C11 Color Inkjet Printer User Guide Loading Media Loading Media You can insert media in stacks of up to 150 sheets 20 Ib 75 g m through the Main Tray or one at a time through the Manual Feeder Slot Feed Seq uence When paper is inserted into both the Main Tray and Manual Feeder Slot at the same time and you select Automatic in the printer driver the C11 will feed paper in the following order 1 Manual Feeder Slot 2 Main Tray If you select Manual in the printer driver the paper can only be fed cs through the Manual Feeder Slot If there is no paper in the Manual Feeder Slot you must load a sheet before you can continue Chapter 2 Loading Print Media 2 7 Loading the Main Tray Loading the Main Tray This section includes instructions for loading paper into the Main Tray Do NOT add new paper to paper that is already in the Main Tray without first removing and fanning it together w
4. C send in ikjet Printer User Guide Version 1 0 Notice Safety Information Copyright O 1999 Xerox Corporation All Rights Reserved Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX The Document Company the stylized X DocuPrint and C11 are trademarks of Xerox Corporation or its subsidiaries PCL HP and LaserJet are trademarks of Hewlett Packard Company IBM is a trademark of International Business Machines Corporation Microsoft Microsoft Windows Microsoft Word MS and MS DOS are trademarks of Microsoft Corporation Univers is a trademark of Linotype AG or its subsidiaries WordPerfect is a trademark of Corel Corporation Centronics is a trademark of Centronics Corporation Macintosh and TrueType are trademarks of Apple Computer Incorporated OnPage is a trademark of COMPUTER applications Inc All other product names are trademarks tradenames of their respective owners PCL is a trademark of the Hewlett Packard Company This printer contains an emulation of the Hewlett Packard PCL command language recognizes HP PCL commands and processes these commands in a manner comparable with Hewlett Packard LaserJet printer products
5. Specifications described in this publication are subject to change without notice Use of some features may be limited by your hardware or software configuration Contact your dealer or Xerox for details If your product is not marked with this symbol 2 it MUST be connected to an electrical outlet that is grounded properly e The power cord must be connected to an electrical outlet that is near the product and easily accessible e Refer service or repairs other than those described in the operating instructions to a professional service person e This product is designed tested and approved to meet strict global safety standards with the use of specific Xerox components The safety features of some parts may not always be obvious Xerox is not responsible for the use of other replacement parts Contents SN NORS svssassiasenceasuboassavassssaseuvinsensedennunsibaasmuaariaeye 1 Note Caution and Warning Symbols arrrrrnnnrerrnnnrrrnnnrnrennrenrr 2 Electrical Safety sisiane rna nana nE E ARE 3 Maintenance Safetyismarnsumimmsslmsnrnimssnsinsidseis n diss 4 Operational Safety siniimrsmmirerrvmpranvirranmmraesmrrseesnn 5 Chapter I Getting to Know Your Printer cccccscccsesseeseees 1 1 Introduction errrrroonrvronnrrnvennenrnnrrrsennrnernnrrssennenesnrssennneseennn 1 2 Printer Fegtures anshssarnseninidnssmernininsgjevtbetsnders ntnsgeekk eanet 1 3 Print Speld io isis oiestaseesdissshnc sats ides sasha
6. cleaning operations described in Cleaning Print Cartridges page 4 7 e Always make sure that the print cartridge carriage is at the left side of the printer before powering off your computer Always Power Off your printer before you Power Off your computer to guarantee this e When the printer is powered on the print cartridge carriage will automatically return to the left side of the printer position 4 2 DocuPrint C11 Color Inkjet Printer User Guide Removing and Replacing Print Cartridges Removing and Replacing Print Cartridges You should remove a print cartridge from the printer under only two conditions e To replace it or e To reinsert it in a situation where it is not printing correctly As you handle print cartridges in the following steps be sure to observe these precautions e Do not touch either the electrical contacts or the printing nozzles on the cartridges Do not set the cartridges on either their contacts or their ink nozzles 1 Open the top cover Chapter 4 Maintaining the Printer 4 3 Removing and Replacing Print Cartridges 2 To move the cartridge carrier into position e Press and hold the POWER button e Press and release the RESUME button one time e Then release the POWER button If the cartridge carrier returns to the left side of the printer repeat the above steps If no ink cartridges are installed in the printer the carriage moves automatically
7. Electronic Emission Notices If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Appendix B Notices and Certifications B 3 Electronic Emission Notices Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Class B Product Reference ICES 003 Annex This Class B digital apparatus complies with C
8. Maximum 8 5 x 14 216 x 256mm Banner e Minimum 5 9 x 5 85 149 7 x 148 5mm e Maximum 8 5 216 mm x unlimited length Printer memory 2 MB Interface Parallel Bi directional IEEE 1284 B type Minimum system Windows 3 1x 95 486 and 8 MB RAM a men Windows 98 NT 4 0 Pentium and 16 MB RAM Table A 1 Page 3 of 3 A 4 DocuPrint C11 Color Inkjet Printer User Guide Notices and Certifications Appendix B Notices and Certifications B 1 Electronic Emission Notices Electronic Emission Notices Federal Communications Commission FCC Compliance Information Statement The DocuPrint C11 has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in particular installation B 2 DocuPrint C11 Color Inkjet Printer User Guide
9. Paper size Driver setting 3 3 Paper sizes 2 5 Paper source Driver setting 3 4 Paper type Driver setting 3 3 IX 2 Xerox DocuPrint C11 Color Inkjet Printer User Guide Parallel port 1 6 Photographic paper Loading 2 17 Plain paper 1 4 Power Button Functions 3 8 to 3 9 Location 1 7 3 7 Print Cartridges Alignment 5 8 to 5 10 Windows 3 1x 5 9 Windows 95 98 5 8 Care and precautions 4 2 Cleaning 3 9 4 7 to 4 10 Moving carriage 3 9 Removing and replacing 4 3 to 4 6 Print quality Driver setting 1 4 3 3 Settings 1 3 Printer Parallel port connectivity 1 6 Printer capacity Main Tray 2 3 Output Tray 2 3 Printer Care Functions 3 4 Printer components Documentation 1 7 1 8 DocuPrint C11 CD ROM 1 7 Indicator Light 1 7 Inkjet Cartridges 1 7 Main Tray 1 7 Manual Feeder Slot 1 7 Output Tray 1 7 Power Button 1 7 Power Cord 1 7 Resume Button 1 7 Printer driver 1 6 Printer driver settings 3 2 Copies 3 2 Image setting 3 3 Output 3 2 Paper size 3 3 Paper source 3 4 Paper type 3 3 Print quality 3 3 Printer Care 3 4 Printer Monitor 3 4 Printer features Speed 1 3 Printer font 1 4 Printer Monitor Activate Dry Delay Time 2 16 Driver setting 3 4 Printer operator panel 3 7 Printer port 1 6 Printer problems 5 4 to 5 7 Troubleshooting Connectivity problems 5 6 Demo page does not print 5 7 Operational problems 5 5 Print quality problems 5 4 Printer Care problems 5 5 Test page does not print 5 7 Printer r
10. bia Geese thdas despnakikesnee 1 3 Print Quality ss scvsasvesshasiavevasseassenvizensnedussseuetsevap en 1 3 Resolutions with Selected Media rrrnnrrronnnvrrnrrnnennnvnennnne 1 4 Resident FONE secescccssvessecesszanvecscaattadscapseptasceappitvsices stabs ces 1 4 Character Sets sieisen isernia aE E 1 5 CONNECHVIY wesiececddnestetctevescs incisura icine iieii 1 6 Printer Driver Software aannrrnnnrenornnrnnnnranennneennrrssenreneenseee 1 6 Printer Component Si aisssensiinceminsriiiinseesisini niining 1 7 DocuPrint Documentation rreerrrnnrrvvnvennnrrvevernnrreneeennnrresenen 1 8 Printer Documentation ornnnnrnvvnnonnrnnvnnnnnnravernennrnnverennnn 1 8 Contents TOC 1 DocuPrint C11 Printer CD cccccccccccsssccccsseeccsescccessecseeecees 1 8 Chapter 2 Loading Print Media ccsscccssssssseceesseeeetees 2 1 Printer Capacity inen nnana n a oa E 2 3 Main TiO cis sesssnctsonsstcecsibs savsueissasvsicuatasdourectssesvectesissstscasur 2 3 Manual Feeder Slot csccsecccescessecsseesseessneesseessesesseesens 2 3 Output Trapt airin naoa re E E 2 3 Recommended Media onorrnvvronovoonvnonnovenrnnnrnnenenenennsnevsenerener 2 4 Media Weights eicsiecsssscitsssssseadeiassiesseassasvsndnaansvdbcssssvaiactanss 2 4 Media Sizes sits ata kne deig 2 5 Loading Medid sisisi 2 7 Feed SEQUENCE siisisisdicedesssssacassrsistedscadsstesncesinsvascsstabanseatbas 2 7 Loading the Main Tray errrernorronvronvrnonrrnenrnennren
11. niini 3 10 Instructions on the Printer ssississsirsiriisssasisisisiasssssissnaissis 3 12 On the Printer Casing rrorrnrnonnvnnnovonovsonvnnenrnenrereresenseen 3 12 Inside OF COVE ss casvessetscssepssesnsbevanearieaiysseosctielseescenespeadens 3 12 Maintaining the Printer eorerrnnrrrrnnvrnrnnrrnnnnrerennr 4 1 Print Cartridge Care and Precautions rsonrrornrnovrnnnnrnnnnvennnr 4 2 Removing and Replacing Print Cartridges sornnorrnvvorvnreerr 4 3 Cleaning Print Cartridges eoonrnrnnoronovnonovonvrnenrrnrnrnennnnnneee 4 7 Troubleshooting saag esdeegsarnne 5 1 Introductio sirenai ni aie 5 2 Error Condition Indicators srrrnvrronvrrovrnrnnrennrnnnnnnenvvennne 5 2 Transporting the Printer ssssisisisisisissrsrsssrsisissarisossossarissssse 5 2 Printer Problems rmnsiiamvnienvnyuisrensersbhen 5 3 Printer Operation Problems srroonrnonvnrnnrnonvnnnrnnnennnnvvener 5 4 Print Cartridge Alignment ronrroonenonvnnnrrnnnrnnnnrennrnnnnenenevsnene 5 8 Windows 95 98 and NT4 0 rvvrrrrrvrnvnnrnrrrrrnvnnrerrrrrrnneenerene 5 8 Windows 3 1 Korsice oin aas 5 9 Alignment Procedure Notes rrrrnnnnnnrnnnnvnnnvvnnvvnenevenvrneee 5 10 Printer Specifications samsr smreesrvssnssasnirejset sesr A 1 Notices and Certifications rrrrrrrrrnnrrrrrnrrrnnnrerenrr B 1 Electronic Emission Notices sssessseeseseeesereererrreeresreerreeren B 2 Contents TOC 3 TOC 4 DocuPrint C11 Color Inkjet Printer User Guide Sa
12. safety requirements These include safety agency examination approval and compliance with established environmental standards Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer Use the materials and supplies specifically designed for your printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer Place the printer in a dust free area where the temperature range is 60 to 95 F 15 to 35 C and the relative humidity is 20 to 80 Choose a location for the printer with sufficient space around it for operation and maintenance Place the printer in an area where there is adequate space for ventilation and servicing The recommended spacing is 10 in 25cm behind the printer 10 in 25 cm on either side of the printer and 24 in 61 cm in front of the printer Do not subject your printer to severe changes in temperature and or humidity Safety Notes 5 Operational Safety e Do not place the printer near a heat source or in direct sunlight e Do not place the printer in line with the cold air flow from an air conditioning system e Place the printer on a level solid surface with adequate strength for the weight of the machine The weight of the machine without any packing materials is 13 2 Ib 6 kg e If you plan to mov
13. Abicomp Portugal ISO 4 United Kingdom PC 8 Denmark Norway ISO 6 ASCI Roman 8 ISO Sweden UNIX International Chapter 1 Getting to Know Your Printer 1 5 Printer Features Con nectivity The DocuPrint C11 comes with a Centronics parallel port that accepts a standard bi directional IEEE 1284 B type interface cable The printer s parallel port supports Windows 95 98 Plug and Play standards Printer Driver Printer driver software is loaded on your computer during Soft installation The printer driver gives you access to all its oftware features through easy to use property sheets 1 6 DocuPrint C11 Color Inkjet Printer User Guide Printer Components Printer Components on Aun A WUN Power Button Resume Button Indicator Light Power Cord Main Tray Output Tray Manual Feeder Slot Two Inkjet Print Cartridges Color and Black DocuPrint C11 CD ROM Documentation The major components of the DocuPrint C11 are indicated in Figure 1 1 below Figure 1 1 DocuPrint C11 printer components Chapter 1 Getting to Know Your Printer 1 7 DocuPrint Documentation DocuPrint Documentation Printer Documentation DocuPrint C11 Printer CD Your DocuPrint C11 was packaged with the following pieces of printed documentation e Quick Installation Guide which shows you how to get your printer up and running e User Guide this book which provides you with the infor
14. Driver Settings Table 3 1 DocuPrint C11 Driver features continued Feature Description and Values Image settings Provides settings for printing the job e Intelligent Color The printer analyzes the document in order to apply the best settings according to the requested output This is the default e Manual Opens the Image Quality Option box to allow you to choose parameters that closely match the job requirements e Grayscale Causes the document to be printed in shades of gray monochrome Paper size Provides a pull down list of the standard paper sizes that can be used on the printer You can select User Defined from this list to enter the size information for paper not listed Paper type Provides a list of paper types so that the printer can provide the best possible output for the paper you select Printer output will be different on photographic or coated paper than on plain inkjet paper The default value is Plain Print quality Affects how the printer lays the image upon the media This option affects both the quality and speed of printing e High Quality Is designed for printing pictures shadowed graphics and computer paintings e Normal Is a good compromise between speed and quality when the document is composed of text and simple patterned graphics grayscale and color This is the default e Fast Save Ink Allows the fastest printer throughput and substantial ink savings with lower quality output
15. ER button movement e Press and release the RESUME button one time e Then release the POWER button The print cartridge carriage will automatically return to the left side of the printer in about 60 seconds Cleaning print cartridges e Press and hold down the POWER button e Press and release the RESUME button three times e Then release the POWER button Cleaning paper feed rollers e Press and hold down the POWER button e Press and release the RESUME button nine times Then release the POWER button To exit from this function you must Power Off the printer Printing a Test Page e Press and hold down the POWER button e Press and release the RESUME button two times Then release the POWER button Printing a Demo Page Press and hold down the POWER button e Press and release the RESUME button four times Then release the POWER button Chapter 3 Printing 3 9 Printer Buttons Indicator Lig ht The indicator light signals different printer conditions Table 3 5 lists the possible states of the indicator lights and what each state means Table 3 5 Indicator light states OT IIQ ojaloikd o orrective ACtIO Lit The printer is powered on The Indicator Light will flash rapidly if both print cartridges are not installed Once the cartridges are installed the printer initializes and the Indicator Light remains lit without flashing Each time the printer is powered on the Indicator Light flashe
16. Photo 600 x 600 Photo realistic colors Photographic High Quality Manual gt Photo 1200x1200 Photo realistic colors Sharper detail Table 3 2 Page 2 of 2 3 6 DocuPrint C11 Color Inkjet Printer User Guide Operator Panel Features Operator Panel Features Figure 3 1 shows the DocuPrint C11 Operator Panel Figure 3 1 DocuPrint C11 Operator Panel 1 Indicator Light 2 Resume Button 3 Power Button Chapter 3 Printing 3 7 Printer Buttons Printer Buttons The operation of the Power and Resume buttons depend on the printer s state Basic Functions Table 3 3 lists the basic functions of the buttons on the DocuPrint C11 Table 3 3 Buttons Basic functions Function Description Printer on off Press the POWER button to toggle the printer ON or OFF Paper control Press the RESUME button to restart printing after you have corrected an out of paper condition or cleared a paper jam If the printer has not been used for an extended period it is oO recommended that you clean the print cartridges before you begin printing to ensure optimal print quality See Cleaning Print Cartridges page 4 7 3 8 DocuPrint C11 Color Inkjet Printer User Guide Printer Buttons Special Functions Table 3 4 describes printer maintenance and printing of demonstration and test pages Table 3 4 Special functions Function Description Print cartridge carriage e Press and hold down the POW
17. a orrevnrnenrere 2 10 Loading Banners varmuankjnadduvjmndasedd die 2 12 Loading Media through the Manual Feeder Slot 2 14 Media Selection Tips ccccccccesccesscessectsecsssesseeeeeesees 2 15 Special Printing Media rrorrnrornervovnrnenranerrnerrenvrrnennessneee 2 17 Envelopes mans salmmdnsatsesmde kadre 2 17 Coated Paper aicaisdissveceesisvasssussaslveaticasnesiveasiestusetbsest svete 2 17 Photographic Paper rnrrerrenerarernvrersrssrerrersserrerressrsenesnee 2 17 Transparencies cessvcsicnssvesszineseesiacttectevsieresssversetteceevssetes 2 17 Loading Print Media T shirt Transfers Note Cards 2 2 DocuPrint C11 Color Inkjet Printer User Guide Printer Capacity Printer Capacity This chapter will help you understand what kinds of media you can use with the DocuPrint C11 and how to properly load paper and other media to create the documents you need Main Tray her 2 1 lists the capacity of the Main Tray for various media Table 2 1 Main Tray capacity Media Type Tray Capacity Plain 150 sheets 20 Ib 75 g m Envelopes 25 envelopes 20 Ib 75 g m Banner 18 banners up to 5 ft 1 5m long 24 Ib 75 g m Coated 90 sheets 24 Ib 75 g m Photographic 25 sheets Transparencies 50 sheets Glossy 15 sheets T shirt transfers 5 sheets Note Cards 60 plain and 25 photo cards Manual Feeder Slot The Manual Feeder Slot accepts the same media as the M
18. a Type Image Setting Fast Save Ink Normal High Quality Plain paper Intelligent color 300 dpi 600 dpi 600 dpi Manual 300 dpi 600 dpi 1200 dpi Transparency Intelligent color n a 600 dpi 600 dpi Manual n a 600 dpi 600 dpi Coated paper Intelligent color n a 600 dpi 600 dpi Manual n a 600 dpi 1200 dpi Photographic paper Intelligent color n a 600 dpi 600 dpi Manual n a 600 dpi 1200 dpi T shirt transfer Intelligent color n a 600 dpi 600 dpi paper Manual n a 600 dpi 600 dpi 1 600 x 300 dpi resolution Resident Font The resident Courier font on the printer has these characteristics e Orientation Portrait Landscape e Pitch 5 10 20 cpi e Size 6 12 points e Style Upright Italic 5 10 20 cpi 1 4 DocuPrint C11 Color Inkjet Printer User Guide Character Sets Printer Features The following table lists the supported character sets for the DocuPrint C11 printer Table 1 2 Supported character sets Character sets Character sets CP 210 Greece ISO 11 Sweden Names CP 437 International ISO 14 JIS ASCII CP 850 Multilingual ISO 15 Italy CP 851 Greece ISO 16 Portugal CP 852 Latin 2 ISO 17 Spain CP 857 Turkey ISO 21 Germany CP 860 Portugal ISO 60 Norway 1 CP 862 Hebrew ISO 61 Norway 2 CP 863 French Canadian ISO 69 France CP 866 Cyrillic Legal ECMA 94 Latin 1 PC Abicomp International ISO 2 IRV PC
19. ain Tray one sheet at a time Output Tray Output Tray capacity is 60 printed sheets 20 lb 75 g m Chapter 2 Loading Print Media 2 3 Recommended Media Recommended Media The C11 supports printing on Media Weights Plain paper Transparencies High resolution coated papers Photo glossy papers Envelopes Note cards T Shirt transfers Banner paper The C11 supports the following media weights Main Tray Paper 16 36 Ib 60 135 g m Envelopes 20 27 Ib 75 100 g m Banner 18 24 Ib 70 90 g m Note cards 27 40 Ib 100 150 g m Manual Feeder Slot 2 4 Paper 16 52 Ib and 108 Ib Index 60 200 g m Envelopes 20 27 Ib 75 100 g m Note cards 27 53 Ib 100 200 g m DocuPrint C11 Color Inkjet Printer User Guide Recommended Media Media Sizes The printer cannot detect the size of the media you are inserting Always verify that the size of the media you use corresponds to the setting in your printer driver Table 2 2 lists the media sizes acceptable to the printer Table 2 2 Acceptable media sizes Media Size Dimensions Legal 8 5x 14 Letter 8 5x 11 A4 210 x 297mm A5 148 5 x 210mm A6 105 x 148mm B5 182 x 257mm Executive 7 25 x 10 5 Folio 8 5 x 13 Statement 5 5 x 8 5 Table 2 2 Page 1 of 2 Chapter 2 Loading Print Media 2 5 Recommended Media 2 6 1 lt Table 2 2 Acceptable media sizes continued Media Size Dimensions
20. ample a solid black area prints with some white spots within it or a color has shifted outside the designated area or has been superimposed over another color area Cartridge alignment takes about three minutes and requires at least two sheets of paper one for Test 1 and one for Test 2 Windows 95 98 and To align print cartridges under Windows 95 98 NT4 0 1 Select the DocuPrint C11 Printer Monitor from the Xerox DocuPrint C11 program group 2 Click on the Printer Monitor tab 3 Click on the Printer Care tab 4 Select Align Click OK and follow the alignment instructions 5 8 DocuPrint C11 Color Inkjet Printer User Guide Print Cartridge Alignment Windows 3 1x To align print cartridges under Windows 3 1x OO NAN BW N Double click the Main icon in the Program Manager Double Click the Print Manager icon Select the DocuPrint C11 printer driver from the list Select Options Printer Setup from the menu bar Select the DocuPrint C11 printer from the list Select the Setup button Click the Paper Output Tab and click on the Printer Monitor button Select the Printer Care tab Click on the Align button and follow the alignment instructions Chapter 5 Troubleshooting 5 9 Print Cartridge Alignment Alignment Procedure 1 This operation takes about 3 minutes and requires at Not least 2 sheets of paper The first sheet for printing otes Test 1 can be re inserted before you print Test 2 2 From the Te
21. anadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada European Community EC Directives Conformity This product is in conformity with the protection requirements of EC Council directives 89 336 EEC and 73 23 EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by the manufacturer This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with EEC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of EMC directives 89 336 EEC B 4 DocuPrint C11 Color Inkjet Printer User Guide Electronic Emission Notices The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS G 1234 J 100003 for the indirect connections to the p
22. casing under the cover the other inside the cover On the Printer Ca sing The large black dot indicates that a black print cartridge should be installed in the right cartridge carriage The three small dots indicate that a color cartridge should be installed in the left cartridge carrier Inside of Cover The procedure for changing the print cartridges is illustrated inside the printer cover 3 12 DocuPrint C11 Color Inkjet Printer User Guide Maintaining the Printer Print Cartridge Care and Precautions ervrrnnerrnvrronvvennr 4 2 Removing and Replacing Print Cartridges rronrrornnrrrr 4 3 Cleaning Print Cartridges rornrrnnnronnrnonrnonrarersrernerenreenree 4 7 Chapter 4 Maintaining the Printer 4 1 Print Cartridge Care and Precautions Print Cartridge Care and Precautions Follow these procedures for optimum care of the print cartridges e Always keep print cartridges sealed in their packages until they are ready to be used e Remember to remove the protective tape before inserting a print cartridge in the printer Take care not to get ink on your clothes The ink in the cartridge stains e Do not attempt to refill the print cartridge with ink as this damages the cartridge and the printer e Do not shake the print cartridge If it does not print perform the cleaning operations described in Cleaning Print Cartridges page 4 7 e If print quality is less than optimum perform the
23. contact with a voltage point or shorting out a part could result in fire or electrical shock If you notice unusual noises or odors Power Off the printer immediately and disconnect the power cord from the electrical outlet Call the Xerox Customer Support Center to correct the problem If you notice that the power cord is damaged or that the printer may have been accidentally damaged Power Off the printer immediately disconnect the power cord and call the Xerox Customer Support Center Safety Notes 3 Maintenance Safety Maintenance Safety Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer e Do not use aerosol cleaners The use of unapproved supplies can cause poor performance and could create a dangerous situation e Do not let dust accumulate on the printer use a slightly damp cloth to remove dust e Use the supplies and cleaning materials only as directed in this manual Keep all these materials out of the reach of children e Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment There are no parts that you can maintain or service behind these covers e Follow the maintenance procedures provided in Chapter 4 4 DocuPrint C11 Color Inkjet Printer User Guide Operational Safety Operational Safety Your Xerox printer and supplies were designed and tested to meet strict
24. e the printer always make sure that the print cartridge carrier is in its rest position To ensure this Power Off your printer before you Power Off your computer e Take care not to drop your printer e Repack your printer in its original carton whenever possible to transport or ship it Be sure to remove the ink cartridges before packing the printer e Frequent operation of the Power switch is not recommended e Do not Power Off the printer while printing e Do not move the printer while printing 6 DocuPrint C11 Color Inkjet Printer User Guide Getting to Know Your Printer Introduction ssrrrrrnvrrronrrnnonvrrnanrrnnonnrsnnnrrrsnnnrensnnsnsnvnrsennen 1 2 Printer Features rorrrnnrnnonnernenranernnvnesnrrvennresernrssennneeeennn 1 3 Print Speed tennas a E EA RE 1 3 PINE QUON vadere pen EEES 1 3 Resolutions with Selected Media rrrrnnrronnnvnnnnrrrennnrneernr 1 4 Resident Font ssisscccsseesiiccsseeee cdcsatiacsscasevtatsccsavtartcdsasedecceds 1 4 Character Sets sisirain air a EEEE 1 5 CONNeCUVIkV sires cvtzansddtissanseeavs ttvees ends idosenais iv iachins siacacavestas 1 6 Printer Driver Software rrrrnnrrrrrrnennrrrrsnennnrsrsenennrssseenner 1 6 Printer Components mmrnrrrnrrorvrnvrnnrrnronnrnnrornvrnnvrrvrrnrrrvener 1 7 DocuPrint Documentation ooroonnrnnnnrrnvrvorvrrnrrnnennrnnrnenenr 1 8 Printer Documentation errnnnrevvnvennrnrnnnennnrrvnenennrrsenerens 1 8 DocuPrint C11 Printe
25. er tab 3 Double click on Ports COM amp LPT 4 Select Printer Port LPTx If Ports COM amp LPT does not offer a standard LPTx port or if the selection of this port does not solve your problem you must change the LPT mode setting in your computer BIOS to either Standard or Bi directional For further information on the BIOS setting refer to your computer documentation and or contact your computer dealer Table 5 1 Page 3 of 4 5 6 DocuPrint C11 Color Inkjet Printer User Guide Printer Problems Table 5 1 Printer operation problems continued Problem Description Corrective Action Test Page or Demo 1 Press POWER to switch the printer off wait a few seconds and then press Page did not print POWER again 2 Repeat the correct key sequence Refer to Special Functions page 3 9 or Click the appropriate button on the Printer Care tab in the Printer Monitor If the Indicator Light flashes rapidly either e There is no paper in the printer or e The print cartridge is not inserted correctly See Chapter 4 Maintaining the Printer Table 5 1 Page 4 of 4 Chapter 5 Troubleshooting 5 7 Print Cartridge Alignment Print Cartridge Alignment Whenever you insert or replace a print cartridge you must always check the horizontal and vertical printing alignment to guarantee optimum printing quality You can also perform cartridge alignment if print quality is not satisfactory For ex
26. esolution 1 4 Printing Demo Page 3 9 Test Page 3 9 Q Quick Installation Guide 1 8 R Recommended media Media weights 2 4 Removing and replacing print cartridges 4 3 to 4 6 Resident font 1 4 Resolution 1 3 1 4 Fast Quality 1 4 High Quality 1 4 Image Setting 1 4 Normal 1 4 Xerox DocuPrint C11 Color Inkjet Printer User Guide 1IX 3 Resume Button Functions 3 8 to 3 9 Location 1 7 3 7 S Single sheets Loading in Manual Feeder 2 14 Small Format Media Guide 2 10 Software License Agreement 1 8 Special printing media Selection criteria 2 17 Supplies Options Guide 1 8 T Test Page Printing 3 9 Transparencies Loading 2 17 Transporting the printer 5 2 T shirt transfers Loading 2 18 U User Guide 1 8 IX 4 Xerox DocuPrint C11 Color Inkjet Printer User Guide
27. ettings Always make sure that you select the Paper source Paper type and Paper size features in your printer driver that correspond to the printing media you intend to use This is particularly important for color printing A color calibration in the driver is set specifically for each of the different types of media handled so an incorrect setting will result in less satisfactory output Driver Features The DocuPrint C11 driver supports the features listed in Table 3 1 Table 3 1 DocuPrint C11 Driver features Feature Description and Values Copies Specifies the number of copies to be printed Orientation Defines the way the image is printed on paper e Portrait For most paper types Portrait is tall e Landscape For most paper types Landscape is wide e Mirror Effect Is applied automatically if you select Transfer in the Paper type list Output Specifies the order in which the pages of a job exit from the printer e Collate Prints the job beginning with the first page There are two choices 1 1 2 2 3 3 prints all the copies of each page in a set beginning with the first page This is the default 1 2 3 1 2 3 prints all the pages of each set beginning with the first page before the next set of copies is generated e Reverse page order Prints the set beginning with the last page last to first printing Table 3 1 Page 1 of 3 3 2 DocuPrint C11 Color Inkjet Printer User Guide Printer
28. fety Notes The Xerox DocuPrint C11 Color Inkjet Printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operation of your printer Safety Notes 1 Note Caution and Warning Symbols Note Caution and Warning Symbols Throughout this User Guide and the other DocuPrint guides several symbols are used to emphasize useful important and critical information They are as follows 3 This symbol indicates particularly useful or helpful information about your printer This symbol indicates a caution against performing any action that may damage your printer or degrade performance This symbol indicates a warning against performing any action that may lead to physical injury When these symbols are used within a step they are smaller but equally important 2 DocuPrint C11 Color Inkjet Printer User Guide Electrical Safety Electrical Safety Use the power cord supplied with your DocuPrint C11 printer Do not place the printer where people may step on the power cord Do not place objects on the power cord Do not override or disable electrical or mechanical interlocks Do not block or cover slots and openings on the printer Without adequate ventilation the printer may overheat Do not push objects into slots and openings on the printer Making
29. ings 3 2 Printer Care 3 4 E Envelopes Loading in Main Tray 2 10 to 2 11 Sizes 2 6 Error condition indicators 5 2 F Fast Save Ink 1 4 3 3 Feed Rollers Cleaning 3 9 Feed sequence Automatic setting 2 7 Manual setting 2 7 Xerox DocuPrint C11 Color Inkjet Printer User Guide IX 1 Font Character sets 1 5 Orientation 1 4 Pitch 1 4 Size 1 4 Style 1 4 G Grayscale 3 3 H High Quality 1 4 3 3 Image setting Driver setting 3 3 Intelligent color 1 4 3 3 Manual 1 4 Indicator Light Location 1 7 3 7 States 3 10 to 3 11 Instructions Inside printer cover 3 12 On printer casing 3 12 Intelligent color 1 4 Interface Cable 1 6 L Loading Main Tray 2 8 to 2 13 Media 2 7 M Main Tray Capacity 2 3 Loading 2 8 to 2 13 Coated paper 2 17 Note cards 2 18 Photographic paper 2 17 Transparencies 2 17 T shirt transfers 2 18 Media weights 2 4 Manual 1 4 3 3 Manual feed setting 2 7 Manual Feeder Slot Capacity 2 7 Loading single sheets 2 14 Media weights 2 4 Media Supported types 2 4 Supported weights 2 4 Media selection tips 2 15 Media sizes Custom 2 6 Envelopes 2 6 Note cards 2 6 Paper 2 5 Media weights Main Tray 2 4 Manual Feeder Slot 2 4 Moving the printer 5 2 N Normal 1 4 Normal Quality 3 3 Note card sizes 2 6 Note cards Loading 2 18 0 Orientation 3 2 Driver setting 3 2 Output Driver setting 3 2 Output Tray Capacity 2 3 P Paper Feed Rollers Cleaning 3 9
30. ith the paper you are loading When inserting paper for printing make sure that the printing surface faces the correct way Refer to the instructions on the package or container to determine which side of the paper to print on Loading Standard Size Media 1 Lift the Output Tray 2 Slide the length guide out toward you Push the width guides open 2 8 DocuPrint C11 Color Inkjet Printer User Guide Loading the Main Tray Place a stack of paper in the tray with the print side down and the top edge going in first Do not overload the tray Push the width guides until they touch the edges of the paper Slide the length guide up until it touches the bottom edge of the paper Then lower the Output Tray Chapter 2 Loading Print Media 2 9 Loading the Main Tray Loading Envelopes or Small Format Media 1 Lift the Output Tray 2 Flip up the Small Format Media Guide Slide the length guide out toward you Push the width guides open 2 10 DocuPrint C11 Color Inkjet Printer User Guide Loading the Main Tray 4 Place a stack of envelopes in the tray Envelopes must be inserted with their short side as the leading edge the printing side face down and the sealing flap on the left 5 Push the width guides until they touch the edges of the envelope Do not overload the tray Refer to Table 2 1 on page 2 3 for information on tray capacity 6 Slide the length guide forward until it to
31. longer than 10 feet 3 meters If you have any doubts contact your computer dealer e Check that the interface cable is connected securely both to your printer and to your computer Printer is not powered No power supply The Indicator Light is not lit 1 Check that the printer is connected properly to the electrical power supply socket or try another outlet 2 Press POWER If the problem persists unplug the printer disconnect it from your computer and call the Xerox Customer Support Center Table 5 1 Page 2 of 4 Chapter 5 Troubleshooting 5 5 Printer Problems Table 5 1 Printer operation problems continued Problem Description Corrective Action Problems with e Check that your interface cable is of the correct type It must be a standard connection to host bi directional IEEE 1284 B type interface cable If you have any doubts contact your computer dealer e Make sure you have secured the interface connectors properly both to the printer and to the host e Make sure that bi directional support for this printer is enabled In Windows 95 98 check the Details tab Spool settings In Windows NT 4 0 check the Ports tab In Windows 3 1x check the C11 Spool Manager settings e If you have an ECP type computer verify the printer port setting on it is LPT Printer Port If necessary change this setting as follows 1 Right click on the My Computer icon 2 Select Properties then the Device Manag
32. lor Inkjet Printer User Guide Printer Driver Settings Optimum Printer Table 3 2 lists recommended Printer Settings based upon Driver Settin gs the document elements and the paper type Table 3 2 Printer Setting Recommendations Print Paper Type Quality Document Type Image Printing Setting Resolution Comments Setting Black Text Plain Fast Save Grayscale amp 300 x 600 Fastest printing speed Intelligent Color Coated Normal Grayscale amp 600 x 600 Sharper text quality Intelligent Color Black Text with Color Graphics Charts Plain Normal Intelligent Color 600 x 600 Photo realistic colors Plain or coated Normal Manual gt Vivid 600 x 600 Vibrant colors Coated High Quality Manual gt Vivid 1200 x 1200 Vibrant colors Sharper detail Black Text Color Graphics Charts and Photos Plain Normal Intelligent Color 600 x 600 Photo realistic colors Coated Normal Manual gt Vivid 600 x 600 Vibrant colors Coated High Quality Intelligent Color 600 x 600 Photo realistic colors Sharper detail Coated High Quality Manual gt Vivid 1200 x 1200 Vibrant colors Sharper detail Table 3 2 Page 1 of 2 Chapter 3 Printing 3 5 Printer Driver Settings Table 3 2 Printer Setting Recommendations continued Document Arne Image Printing Paper Type Quality x d Comments Type Setting Setting Resolution Photographs Plain Normal Intelligent Color 600 x 600 Photo realistic colors Coated Normal Manual gt
33. mation needed to use your printer e Supplies Options Guide which lists consumables for your printer e Software License Agreement Your DocuPrint C11 was also packaged with a CD that contains the following information e User Guide electronic version of this book e Printer Drivers gt The majority of driver documentation is provided via the Help files included with the drivers Since the DocuPrint C11 CD contains so much important information please ensure that you store it in a safe place 1 8 DocuPrint C11 Color Inkjet Printer User Guide Loading Print Media Printer Capacity sesscsinisiscseciiscessissiesortsserstestaresssredessvsnecesas 2 3 Main Tray ssccesasccssssaeassecbesndsccessxnans sgnedenete eine ndari 2 3 Manual Feeder Slot rrerronnronnnrnnnnnnvnnnnrrnennnvnernrssennvesernnn 2 3 Output Trap cise sticcsitadsvssssasisvsstescastiveassnciuvotsts iniiai 2 3 Recommended Media oorrnrrrnonrnnoonnrnnnnrrnennnvnernrrsennneneennn 2 4 Media Weights sadsiessccveuvessetveeviesssacdiveved te tauwiieseed aevanneess 2 4 Media SIZES siorse Venetia eatetinas dnedasasddaaceaiatacsinas 2 5 Loading Media rrrrrrrrnrrrronvroronrrrronnrrnnnrrnrnnnrersnrrnsnnnrersnnn 2 7 Feed SequenceuLnnamnnnneunnrmnnrumnnaunn juks 2 7 Loading the Main Tray rmrerrrernrrrrrererrrrnrernnrrenrernnerenneennr 2 8 Loading Standard Size Media rrnrrrronnrvennnnennnnrrrennnrneeen 2 8 Loading Envelopes or Small Format Medi
34. nenennvnenerenene 2 8 Loading Standard Size Media srronvroonrnornrnnrrnnnnrnnnvvennne 2 8 Loading Envelopes or Small Format Media 2 10 Loading Banners arrronnernnvnnnnvnonvnnennvenvrnenrvnrrsnerreenreseneeer 2 12 Loading Media through the Manual Feeder Slot 2 14 Media Selection TDS sssscsnssicsstennacatancucatansbecadiinressveneceiees 2 15 Special Printing Media orrrnnrronnennnronnrnnnnvennvrnnvrnenvrnenseen 2 17 ENVElODCS iin issseat nein inn anA EAEE 2 17 Coated Papel sirisser 2 17 Photographic Paper sssesseesseseesessreesessesereseeseresresreenensee 2 17 TransparenCieS sssini sabcecevbecsssuatisasdesspsuteds 2 17 T shirt Transfers uisgriadnrunninnsiduaii 2 18 N te CITAS ccaparin a i 2 18 Chapters GE TE NN erm 3 1 Printer Driver Settings rrrranorannnnnvnnnnravannvvsnnrrrnsnnvrseervvesennr 3 2 Driver FOOKuyreS ssccscissiecsssteseisccasasntds dsbetenscccasatneseccecovsesdsie 3 2 Optimum Printer Driver Settings c cccccccssseessseceessseeeees 3 5 Operator Panel Features rorrrrnnrrnnvronovnonvrnerrnnnrnnrnrernneenneee 3 7 Printer BULLONS 6c siscsdstlevstess ddsslwecsdsediaregiesd Aaavedeaasevesdstaissiecers 3 8 BOSICFUNCUONS saci cuses iss cossusiesd sevens onssssstesdsasnavesccaseetendssess 3 8 TOC 2 DocuPrint C11 Color Inkjet Printer User Guide Chapter 4 Chapter 5 Appendix A Appendix B SpecialFunctlonsuuussnennsaienvsnniuvreeenvaiisvanpiisiiver 3 9 Indicator Lightsey
35. nting Media T shirt Transfers Always use T shirt transfers specifically designed for inkjet printers so they can absorb the ink correctly You can insert up to five transfer sheets at a time through the Main Tray Note Cards Your printer can handle two types of note cards plain paper and photographic paper You can insert up to 60 plain paper cards in the Main Tray You can insert up to 25 photographic paper cards in the Main Tray You must use the Small Format Media Guide if you use the Main Tray for printing note cards 2 18 DocuPrint C11 Color Inkjet Printer User Guide Printing Printer Driver Settings rrrnnnnnnnnnvnnnnnnnnrnnnnnnnnnnnnennnnvneene 3 2 Driver Features Kuusnrinsheniis its arn desi ANES 3 2 Optimum Printer Driver Settings mrrrvrnorernvvrrovnnnvnrrvrerer 3 5 Operator Panel Features rrrnrronnrnonrrornrrnnrennrersnrernnesnne 3 7 Printer Buttons ssinsatmnesdnsk lg skadet 3 8 BASIC FUNCUONS setsiicascsessvessoskuevvessqurdiversbetetvanspsenetnenspirievee 3 8 Special FUNCTIONS cissamen enari 3 9 Indicator LIQHE vesssiesssiesiesssiveidessastsdsasssizerstesaisbtespiess savin 3 10 Instructions on the Printer orrrornororvnnrrvronrrrnnersnenennee 3 12 On the Print r COSING cssssscsnsseseoarenveg svesietasessssetvcunenseeses 3 12 Inside OF COVEN ss sicissstvetedsvascecessssysasscasssesoseasanesinchsasssesees 3 12 Chapter 3 Printing 3 1 Printer Driver Settings Printer Driver S
36. r Print a test page and check the quality of the output See Printing a Test Page page 3 9 4 8 DocuPrint C11 Color Inkjet Printer User Guide Cleaning Print Cartridges If there is still no improvement in the print quality try cleaning the print cartridge nozzles The following operation MUST NOT be repeated often as it will damage the print cartridge It should be attempted ONLY as a last resort before changing the print cartridge q Pampen a lint free cloth with clean water Squeeze it to remove any excess water 2 Open the printer cover 3 Position release and remove the print cartridge See Removing and Replacing Print Cartridges page 4 3 Step 1 to Step 4 h Chapter 4 Maintaining the Printer 4 9 Cleaning Print Cartridges 4 Holding the print cartridge with the nozzles facing downwards blot it against the cloth pressing lightly 5 Repeat the blotting operation a few times on different areas of the cloth 6 Reinsert the print cartridge in the printer lock it into place and close the printer cover 7 Print a test page and check the quality of the output See Printing a Test Page page 3 9 4 10 DocuPrint C11 Color Inkjet Printer User Guide Troubleshooting Introduction rrrerernvroronrennonvennenrarernnnneenrrnennreserrrssennveeeennn 5 2 Error Condition Indicators rrrerrvrovvrrrarrrarrorrarvrrvavnveerser 5 2 Transporting the Printer srrern
37. r CD rrnnrnnnnrnnrrvrvvernrrvrrsnennensrnnrreseer 1 8 Chapter 1 Getting to Know Your Printer 1 1 Introduction Introduction In this chapter you will become familiar with the features of your printer and learn where to locate specific printer parts Before you use your printer make sure that you perform all of the steps outlined in the Quick Installation Guide that came with your printer and that you connect the printer to your computer and a power source 1 2 DocuPrint C11 Color Inkjet Printer User Guide Printer Features Printer Features Print Speed Print Quality Your DocuPrint C11 has many features that will help you achieve the printing results you need for your specific print job This section will help you become familiar with your printer s features and capabilities Throughput for the printer in a Windows environment is up to nine pages per minute black and up to five pages per minute color Actual throughput may vary depending upon the print mode the software application and the type of computer used Printer quality can be set at three levels e Fast Save Ink e Normal e High Quality Chapter 1 Getting to Know Your Printer 1 3 Printer Features Resolutions with Table 1 1 lists resolution for selected media depending upon the image setting and the quality selected from the Selected Media print driver Table 1 1 C11 Resolutions with selected media Medi
38. r the sheet an equal distance from each end of the slot This ensures that the media is properly registered in the printer 2 14 DocuPrint C11 Color Inkjet Printer User Guide Media Selection Tips Media Selection Tips The following media tips can affect the productivity of your printer See the Supplies Options Guide for specific recommendations Sub standard paper can affect the quality of printing Buy quality paper designed for inkjet printer use with a surface that will enhance your output Paper designed for laser printer use can smear because it is not able to absorb ink Make sure paper feeds smoothly It should not be restricted too tightly by paper guides nor should it be too loose when it is fed into the printer Do not feed any curled crumpled or torn media into the printer Damaged media may jam the printer Always use paper in perfect condition and within the specifications defined Printing on both sides of the paper may increase the risk of misfeeds or paper jams and may cause smudging If you remove the paper from or add paper to the Main Tray you must repeat the entire paper loading operation Always remove any paper that is already in the printer and fan it together with the new paper you are loading Chapter 2 Loading Print Media 2 15 Media Selection Tips e When using user defined non standard size paper remember to select the appropriate paper type in your printer driver e Heavily p
39. rinted pages tend to curl and may not stack correctly They also tend to stain the back of the page stacked over them since they require longer to dry Remove these pages as soon as they are output from the printer Set them aside to dry singly before handling them Use the printer setting Activate Dry Delay Time to allow more time between prints for drying You can find this setting in the Printer Monitor under the Printer Care tab 2 16 DocuPrint C11 Color Inkjet Printer User Guide Special Printing Media Special Printing Media Envelopes Coated Paper Photographic Paper Transparencies For optimum printing quality you should always use printing media specifically indicated for inkjet printers See the Supplies Options Guide for recommended media types You can insert up to 25 envelopes in the Main Tray You must use the Small Format Media Guide when you insert envelopes in the Main Tray See Loading Envelopes or Small Format Media page 2 10 Coated paper has a very smooth finish on the printing side You can insert up to 90 sheets in the Main Tray Photographic paper has a glossy coating and gives a professional finish to your print job You can insert up to 25 sheets in the Main Tray Always use transparencies specifically designed for inkjet printers so they can absorb the ink correctly You can insert up to 50 sheets in the Main Tray Chapter 2 Loading Print Media 2 17 Special Pri
40. rting the print cartridge e Make sure the print carriage is in the cartridge loading position e Check that both the print cartridge and its receptacle are clean and free of foreign particles NEVER force the print cartridge into its receptacle Always remove it completely and repeat the entire installation operation 4 6 DocuPrint C11 Color Inkjet Printer User Guide Cleaning Print Cartridges Cleaning Print Cartridges Print cartridges are cleaned automatically at regular intervals when the printer is powered on This operation clears the print cartridge nozzles guaranteeing ink flow If you have a problem with the print quality that is not solved cs by this automatic nozzle clearing operation perform Cleaning print cartridges page 3 9 If you have a print quality problem that is not resolved by the printer s cartridge cleaning procedure try to clean the print cartridge following these steps 1 Open the printer cover Release and remove the print cartridge that is causing the problem See Removing and Replacing Print Cartridges page 4 3 Step 1 to Step 4 Chapter 4 Maintaining the Printer 4 7 Cleaning Print Cartridges Clean the electrical contacts both on the print cartridge and in the cartridge receptacle with a slightly damp lint free cloth taking care not to touch the nozzles 4 Re insert the print cartridge into the printer lock it into position and close the cove
41. rvnnnvennvvonvvnonvrenvrrenrererseer 5 2 Printer Problems occisa 5 3 Printer Operation Problems rrenvraenrrnnvronrarvrerrennvrenrsenvrer 5 4 Print Cartridge Alignment rrrerrrovrnnvvnvrannenvvneresrvrerrerrerrerer 5 8 Windows 95 98 and NT4 0 eenrennnvennvvenvvrenerenvrrenrerereser 5 8 WINGOWS 3 TR EEE 5 9 Alignment Procedure Notes mmrrunvrnrrervvrererrvrererrererrenser 5 10 Chapter 5 Troubleshooting 5 1 Introduction Introduction Error Condition Indicators Your printer is designed to require only minimum maintenance However frequent use requires a number of simple printer care operations During normal printer operation an error condition will be signaled by the rapid flashing of the indicator light The error could be caused by a paper problem or by print cartridge malfunction If you detect serious mechanical damage or a failure in the printer do not attempt to repair it yourself Call the Xerox Customer Support Center Transporting the Printer Always make sure that the print cartridge carrier is at the left side of the printer To ensure this Power Off your printer before you Power Off your computer e Take care not to drop your printer e Repack your printer in its original carton whenever possible 5 2 DocuPrint C11 Color Inkjet Printer User Guide Printer Problems Printer Problems Sometimes printer problems are very simple to solve When you have a problem make s
42. s rapidly while the printer initializes The light then remains on without flashing After approximately two minutes of inactivity the printer enters Energy Saver mode but the Indicator light remains lit Flashing slowly The printer is printing a job Table 3 5 Page 1 of 2 3 10 DocuPrint C11 Color Inkjet Printer User Guide Printer Buttons Table 3 5 Indicator light states continued Status of light Condition Corrective Action Flashing rapidly Check for the following conditions and perform the appropriate corrective action e If the printer is out of paper load paper and press the RESUME button e If paper is jammed clear the jam and press the RESUME button e If a print cartridge is installed in the incorrect carriage or not installed replace or reposition the cartridge The printer will then initialize and the Indicator Light will remain lit If none of these actions resolve the problem Power Off the printer and disconnect it from the electrical power supply e Make sure that the print cartridge carriage and feeder paths are not obstructed e Then reconnect and Power On the printer If the Indicator Light continues to flash rapidly disconnect the printer and contact the Xerox Customer Support Center Table 3 5 Page 2 of 2 Chapter 3 Printing 3 11 Instructions on the Printer Instructions on the Printer The DocuPrint C11 has two instruction templates one on the printer
43. st 1 alignment locate the letter under the alignment pattern that comes closest to forming perfectly straight lines Enter that letter and click OK Next enter the number under the alignment pattern that comes closest to forming perfectly straight lines Enter that number and click OK 3 From the Test 2 alignment locate the letter under the alignment pattern that comes closest to forming perfectly straight lines Enter that letter and click OK Next enter the number under the alignment pattern that comes closest to forming a perfectly straight line Enter that number and click OK 4 A third page will print for you to confirm your alignment selections All the various alignment patterns should be comprised of reasonably straight lines 5 If you are not satisfied with the alignment pattern repeat the alignment procedure If the lines are not printing completely you may need to clean the print cartridges See Cleaning Print Cartridges page 4 7 5 10 DocuPrint C11 Color Inkjet Printer User Guide Printer Specifications Appendix A Printer Specifications A 1 Printer Specifications Table A 1 DocuPrint C11 Features Feature Description Physical Dimensions e Height 6 69 170mm e Width 17 16 436mm e Depth 8 26 210mm Weight e 13 2 Ib 6 kg Environmental Temperature e 60 to 95 F 15 to 35 C Relative Humidity e 20 80 Sound level e Less than 52 dB in Fast printing mode
44. ter Monitor under the Printer Care tab Missing or light color When one or more colors are light or missing e Perform Cleaning Print Cartridges page 4 7 e Check if your print cartridge is out of ink Print a Test Page and a Demo Page to see if a color is missing Refer to Printing a Test Page page 3 9 and Printing a Demo Page page 3 9 If this does not solve the problem replace the print cartridge Table 5 1 Page 1 of 4 5 4 DocuPrint C11 Color Inkjet Printer User Guide Printer Problems Table 5 1 Printer operation problems continued Problem Description Corrective Action No printer reaction When you press POWER the print cartridge carriage does not move 1 Check that the carriage path is clear 2 Try switching the printer off and then on again 3 Unplug the printer and wait about 10 seconds then plug the printer back in and press POWER 4 Disconnect the printer from the computer POWER OFF the printer and wait about 10 seconds POWER ON the printer and reconnect it to the computer If the problem persists unplug the printer disconnect it from your computer and call the Xerox Customer Support Center Printer Care functions You open the Printer Monitor you find that the Printer Care buttons are not active in Printer Monitor not adire e Check that the interface cable is of the correct type It must be a standard bi directional IEEE 1284 B type interface cable no
45. to the center position when the printer is Powered On Release the print cartridge by pushing down on the release lever above the cartridge you are removing Remove the cartridge by pulling it upwards using your thumb and index finger 4 4 DocuPrint C11 Color Inkjet Printer User Guide Removing and Replacing Print Cartridges 5 Open the package containing the same type of cartridge you are replacing and remove it Remove the sticker and transparent tape covering the copper contact area 1 Do not touch the copper contact area 6 Hold the cartridge with the word Xerox towards you Insert the cartridge into the correct receptacle which is labeled with three small dots above the color cartridge receptacle and one large black dot above the black cartridge receptacle Chapter 4 Maintaining the Printer 4 5 Removing and Replacing Print Cartridges 7 Gently push the print cartridge down and back toward the green release lever until the cartridge clicks into place 8 There will be a pause of about 60 seconds during which the Indicator Light flashes The printer is ready when the print cartridge carrier returns to the left side of the printer and the Indicator Light remains on 9 When installing a new cartridge select New in the Printer Monitor Printer Care tab Refer to Printer Monitor page 3 4 If you do not follow this step the Printer Monitor will not display the correct ink level If you have problems inse
46. ublic telecommunications systems in the United Kingdom German Acoustics Statement The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Table B 1 1 Meter Average Sound Pressure dBA Fast Save Ink Quality Normal Quality 300 dots per inch dpi 600 dpi Printing 52 dBA 50 dBA Idling The printer is silent while idling Appendix B Notices and Certifications B 5 Electronic Emission Notices Energy Star brt The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce personal computers printers monitors or fax machines that power down when they are not being used This feature will cut the energy used by up to 50 percent The DocuPrint C11 product meets the Energy Star guidelines for energy efficiency B 6 DocuPrint C11 Color Inkjet Printer User Guide Index A Activate Dry Delay Time 2 16 Automatic feed setting 2 7 B Banners Loading 2 12 C Centronics parallel port 1 6 Character sets 1 5 Cleaning Print Cartridges 4 7 to 4 10 Coated paper Loading 2 17 Components 1 7 Connectivity 1 6 Copies Driver setting 3 2 Courier font 1 4 Custom media sizes 2 6 D Demo Page Printing 3 9 DocuPrint C11 Printer CD 1 8 Driver sett
47. uches the bottom edge of the envelopes Then lower the Output Tray Chapter 2 Loading Print Media 2 11 Loading the Main Tray Lo ading Banners _ The following figures illustrate how to load Banners 1 Lift the Output Tray Slide the length guide out toward you Push open the width guides 3 Load a stack of banner paper into the tray Make sure the banner paper is at least one letter size page longer the number of pages required to print your banner Insert the stack so that the cut edge of the paper faces into the printer You can also use cut sheet paper to print the banner and then tape the pages together after they are printed 2 12 DocuPrint C11 Color Inkjet Printer User Guide Loading the Main Tray 4 Push the width guides until they touch the edges of the paper Slide the length guide forward until it touches the bottom edge of the paper stack Then lower the output tray and pull down the End Stop Chapter 2 Loading Print Media 2 13 Loading Media through the Manual Feeder Slot Loading Media through the Manual Feeder Slot Single sheets can be loaded through the Manual Feeder Slot This illustration demonstrates the loading positions for feeding a single sheet into the printer through the Manual Feeder Slot The printer will beep once to indicate when the sheet has been inserted far enough into the slot When you insert media into the Manual Feeder Slot make sure that you cente
48. ure that e The power cord is plugged into the printer and an electrical outlet e The electrical outlet is not turned off by any switch or breaker e Other equipment plugged into the outlet is working In this section you will find information to help you solve most of the common operation problems that can occur with your printer Chapter 5 Troubleshooting 5 3 Printer Problems Printer Ope ration See Table 5 1 for corrective actions when the printer will Problems not print or when printed output is not what you expect Table 5 1 Printer operation problems Problem Description Corrective Action Black area is not solid A solid black area prints with part of the area white ok e Perform Cleaning Print Cartridges page 4 7 e Check if your print cartridge is out of ink Print a Test Page and a Demo Page to see if the black output is uniform Refer to Printing a Test Page page 3 9 and Printing a Demo Page page 3 9 If this does not solve the problem replace the print cartridge Color Misregistration A color has shifted outside the designated area or has been superimposed over another color area Perform Print Cartridge Alignment page 5 8 Image Smear The ink is not sufficiently dry before the page is delivered to the output page e Use the printer setting Activate Dry Delay Time to allow more time between prints to provide more time for drying You can find this setting in the Prin

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