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Wyse Personal Computer 883886-01 User's Manual

1. Add FTP Site 21x wi Binding and SSL Settings m Binding IP Address Port All Unassigned Bo Enable Virtual Host Names Virtual Host example ftp contoso com Start FTP site automatically ens meme _ 4 Keep the default value for P Address as All unassigned and port as 21 5 Select the Start FTP site automatically check box change the SSL option to No SSL and then click Next Figure 31 Authentication and Authorization Information Add FTP Site 21x Authentication and Authorization Information Authentication IV Anonymous Iv Basic Authorization Allow to All users E Read write o Select the Anonymous and Basic Authentication check boxes 6 7 Select All users in the Allow access to list 8 Select the Read and Write check boxes 9 Click Finish Use the following guidelines to verify FTP on Windows Server 2008 R2 1 Open a command prompt click Start gt Run enter cmd and then click OK 2 Type ftp localhost 3 Enter an administrator user name and password 4 Ensure that login is successful Reference and Troubleshooting FTP IIS and Firewall Information 37 Installing and Configuring FTP on Windows 7 Before setting up your own FTP server in Windows you must be sure that Internet Information Services IIS has already been installed on the server 1 On the taskbar c
2. amp gli Configuration amp Storage Roles Summary Roles Summary Help Roles 0 of 17 installed Bb Add Roles BB Remove Roles 4 je E Lest Refresh 5 17 2010 10 13 53 Configure refresh 3 In the details pane of Web Server IIS scroll to Role Services and then click Add Role Services to open the Select Role Services window Figure 27 Select Role Services Add Role Services xi i Select Role Services Role Services Select the role services to install for Web Server IIS Confirmation Role services Description Progress T EIPServer enables the transfer of rog m TIS Clent Certificate Mapping Authentication beteen a dientand serar by Results uris using the FTP protocol Users can Ie Request Fitering nstased establish an FTP connection and C IP and Domain Restrictions transfer files by using an FTP client or Performance FTP enabled Web browser Static Content Compression 10 Dynamic Content Compression 5 Bi Management Tools Installed IIS Management Scripts and Tools Management Service sg FTP Service V FIP Extensibility 10 IIS Hostable Web Core More about role services es nets ren emen 4 Under Role Services expand FTP Server select the FTP Service and FTP Extensibility check boxes and then click Next to open the Confirm Installation Selections window 5 After confirming click Install 6 After installation is com
3. This procedure is done on each server on which you performed a WDM installation or upgrade 50 Appendix This page intentionally blank Tables APUN Server Hardware Requirements for 32 bit OS 6 Server Hardware Requirements for 64 bit OS 6 Server Software Requirements 6 Communication Ports 7 51 Installation Guide Wyse Device Manager Release 4 9 1 Issue 042012 Written and published by Wyse Technology Inc April 2012 Created using FrameMaker and Acrobat
4. use the following guidelines when prompted for Repository configurations during an installation or upgrade 4 Tip If your network has multiple subnets consider deploying a copy of the WDM Software Repository Repository on each subnet to allow you to store large device applications and image files locally When upgrades are distributed to devices on a subnet from a local repository network traffic is reduced When selecting the protocol to use for repository communication use the following guidelines Note that the wizard attempts to connect to your FTP service to ensure connectivity and read write permissions WDM only verifies an existing connection it does not configure your FTP service FTP Select this option if you want WDM to download packages from the repository using the FTP protocol CAUTION If you intend to use the firmware upgrade feature for Wyse ThreadX devices FTP must be configured If you are using an existing FTP service the wizard prompts you for an IP Address username and password If you are using an existing 5 FTP service the wizard creates a local WDM user and assigns the user read write permissions to the IIS FTP service HTTP Select this option if you want WDM to download packages from the repository using the HTTP protocol FTP and HTTP Select both options if you want WDM to download packages from the repository using either the FTP or HTTP protocol If both options are selected HTTP is a
5. 4 7 2 Installations Planning for V9OL V9OLE VJOLEW Devices Using Non PXE Imaging If you have an existing WDM 4 7 2 installation containing V9OL V9OLE or V9OLEW devices and you want to continue using Non PXE imaging in WDM 4 9 0 be aware of the following requirements before upgrading to WDM 4 9 0 CAUTION If you have devices running earlier builds than those described below you must re image the devices with the latest firmware before you upgrade to WDM 4 9 0 If you have V90L and V9OLE devices running XPE build 673 or later you must first upgrade your devices using the following package obtained from Wyse before upgrading to WDM 4 9 0 MerlinBootAgentUpgradeXPE_VLE zip If you have V9OLEW devices running WES build 688 or later you must first upgrade your devices using the following package obtained from Wyse before upgrading to WDM v4 9 0 MerlinBootAgentUpgradeWES VLE zip 6 Chapter 2 Hardware Requirements Depending on your operating system be sure the machine s to which you will install WDM meets or exceeds the minimum system requirements shown in Table 1 for 32 bit operating systems or in Table 2 for 64 bit operating systems as these are general guidelines be sure to refer to your operating system documentation for details on hardware requirements IMPORTANT The actual free space required depends on the number and size of the packages you register as well as the number of devices you will be managing the WD
6. FTP HTTP is not supported for WDM Workgroup Edition installations Sure to Carefully Follow the Post Install Checker Recommendations The WDM Post Install Checker displays component status and provides recommendations on matters such as security 77 Device Manager Post Install Checker ml xl Communication status in following components of Device Manager Components Statue Descripbon Management Server Suereastul Non secure mode HTTP is configured It is recommended to enable Master Software Repository FTP Successful Successfully connected to FTP software repository on 192 168 1 7 Ris Master Soltware Reposilory Successlul Successfully connected to HTTP software repository on 182 168 1 7 R Master Software Repository HTTPS Failed Failed to connect to HTTPS software repository on 192 188 1 7 re sl J Status Messages Pace mans eee ae lLis advisable lo use secure 4 manager mstaller detected delauit password in use for FTP software repository Is adveable to change the delault password E Ext Restart Your Computer after Installation is Complete Select the Yes want to restart my computer now option remove any disks from their drives and then click Finish 3 After installing WDM Workgroup Edition it is best practice to activate your WDM Workgroup Sales Key with an Activation Code at this time as described in Activating Your Sales Key CAUTION Although you have 30 days in
7. Time Monday through Friday To access international support visit http www wyse com global Related Documentation and Services Wyse Device Manager features can found in the Wyse Device Manager Datasheet It is available on the Wyse Web site at http www wyse com products software management WDM Administrators Guide Wyse Device Manager is intended for administrators of the WDM system It provides information and detailed system configurations to help you design and manage a WDM environment Wyse Cloud Software is available on the Wyse Web site at http www wyse com products software Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums Visit the Wyse Online Community forums at http community wyse com forum Preparing for Installation This chapter contains the pre installation requirements you must complete to prepare the environment for WDM installation and configuration After you have completed all pre installation requirements you can continue with the installation upgrade you want Installing or Upgrading WDM Workgroup Edition or Installing or Upgrading WDM Enterprise Edition Pre Installation Checklist Before you begin installing WDM be sure you have met the following requirements Refer to the WDM Release Notes for changes in this version of WOM WDM 4 9 1 adds additional security features that enhance secure manag
8. Web Server IIS to open the Web Server IIS window 3 In the details pane of the Web Server IIS window scroll to Role Services and then click Add Role Services to open the Select Role Services window Reference and Troubleshooting FTP IIS and Firewall Information 31 Figure 24 Select Role Services z R Select Role Services Select the role services to install for Web Server IIS Confirmation Role services Description Progress D Doest authenticator p infrastructure to manage an FTP site Results C Client Certificate Mapping Authentication 1157 uses IIS 6 management console IIS Client Certificate Mapping Authentication for FTP server management You can E URL Authorization use the management console to Re manage a local or remote FTP server IP and Domain Restrictions Ei V FTP Publishing Service V FIP Server Management Conse More about role services Ces m doom 4 Under Role Services expand FTP Publishing Service select the FTP Server and FTP Management Console check boxes and then click Next to open the Confirm Installation Selections window 5 After confirming click Install 6 After installation is complete the Results window displays a successful installation click Close Use the following guidelines to configure FTP on Windows Server 2008 1 On the taskbar click Start Administrative Tools Internet Information Se
9. an existing SQL Server during your initial WDM Database installation configurations be sure to note the Server name the TCP IP Port and the Database Password for the default user named rapport as you will use this information when you install the other WDM components If you do not specify the TCP IP Port for the WDM Database the default 1433 is used this is the port the database server uses for communication with WDM components J Caution If you use the Change Rapport Database Password option for example to satisfy company password requirements be sure to note the password for WDM installation use and general password recovery Figure 7 Database configuration f you intend to use your existing SQL Server 2005 Express Edition for the WDM Database ensure the Log on as account for the SQLExpress service is set to Local System account as follows From the Start menu on your server navigate to Administrative Tools gt Services right click SQL Server SQLEXPRESS Service select Properties click the Log On tab select the Local System account option select the Allow service to interact with desktop check box click OK and then restart the SQL Server SQLEXPRESS service Installing or Upgrading WDM Enterprise Edition 21 Figure 8 SQL Server Properties SQL Server SQLEXPRESS Properties Local Computer 2 xl General Log Recovery Dependencies This account Password passwor
10. blrwdmsqadcip29 rap S com 2506 blrwdmsqadcip29 rap45 com h Update Serve Reload New Host A y New Alias CNAME New Mail Exchanger MX Host A Host 10 150 117 12 10 150 117 29 New Window from Here t View Delete y Refresh Export List Properties Help 1 S bir xpdevwdmExP 4 Host A Host Host Host A Host A Host A Host Host Host A Host A Host A Host A Host 10 150 117 13 10 150 117 17 10 150 117 101 10 150 117 12 10 150 109 13 10 150 103 105 10 150 115 80 10 150 103 15 10 150 103 25 10 150 103 16 10 150 109 11 10 150 103 6 10 150 120 20 Create a new resource record 2 Select the domain where the server is configured right click it and then select Other New Records to open the Resource Record Type dialog box 2 Figure 2 Service Location SRV Dns ninwowsaancir2a rowardtockupzones ropsScom 22 Action View Window 8151 e mmxmnB mssm rap45 com 169 record s ONS 5 8 BLRWDMSQADCIP29 EC Forward Lookup Zones _insdes rap45 com E p rap4S com a _msdes aA _sites udp C DomainDnszones C ForestonsZones E CH Reverse Lookup Zones gl 10 150 109 x Subnet gd 10 150 114 x Subnet Description Gl 10 150 115 x Subnet Service SRV record Allows administrators to use several servers E E 10 150 116 Subnet F
11. during the WDM installation see Software Requirements and WDM Database Installation Tips You Need to Know enter sa for the Login ID and your Password for that server At the end of the uninstalling process the wizard will prompt you to restart Select the Yes I want to restart my computer now option and click Finish J Caution If you see Microsoft data execution prevention and IIS error messages after server restart you must complete these additional steps to remove the RapportFilter entry from IIS manually 28 Appendix Figure 17 Microsoft data execution prevention message example Data Execution Prevention Microsoft Windows x To help protect your computer Windows has closed this program Name Internet Information Services Publisher Microsoft Corporation Change Settings Data Execution Prevention helps protect against damage from viruses or other threats Some programs might not run correctly when it is turned on For an updated version of this program contact the publisher What else should I do Figure 18 IIS error message example Internet Information Services Internet Information Services encountered a problem and needed to close This error occurred on 4 4 2011 at 9 54 03 Please tell Microsoft about this problem We have created an error report that you can send to help us improve Internet Information Services We will treat this report as confidential and anon
12. instances of this Web Services as you have repository instances in your WDM environment Standard Services Allows WDM to there can be only one instance of this Standard Services in your WDM environment Execute pre boot management functions on devices that support Preboot Execution Environment PXE Upgrade older WDM Web Agents to the latest WDM Web Agent Administrator Console MMC Snap in User interface allows you to manage all of your network devices easily and quickly in a Custom installation you can have multiple instances of this Administrator Console in your WDM environment 2 Tip Using a WDM Enterprise Sales Key or Enterprise Evaluation License Key during installation allows the WDM components to be separately installed on different servers 16 Chapter 4 About Evaluation Licensing If you are installing WDM Enterprise Edition for evaluation you must use an Enterprise Evaluation License Key to install and use WDM for 30 days To continue using WDM beyond 30 days without interruption be sure to purchase and activate a WDM Enterprise Sales Key as described in Administrators Guide Wyse Device Manager before your 30 day evaluation period ends after 30 days of evaluation you cannot use WDM until you purchase and activate a WDM Enterprise Sales Key Installing or Upgrading Procedures WDM Enterprise Edition The WDM Enterprise Edition installation wizard automatically detects whether a new installation
13. or an upgrade installation from is needed and guides you through the process if you plan to install or upgrade WDM components on multiple machines using a Custom installation you will repeat some of the installation procedures in this guide according to your environment design Use the following guidelines 1 Download and extract the WDM Workgroup Edition files to a folder on the machine s to which you will install WDM for upgrades these are the machine s on which you are currently running WDM Enterprise Edition version 4 9 0 components 74 Tip The WDM Workgroup Edition files will automatically expand to a WOM Enterprise Edition installation upgrade when you apply your WDM Enterprise Sales Key or Enterprise Evaluation License Key when prompted 2 Double click Setup exe to open and use the nstallShield Wizard Figure 5 InstallShield Wizard Enterprise Edition Welcome to Wyse Device Manager Versson 4 9 1 Installation Wizard i berks Wc pd val ret Installing or Upgrading WDM Enterprise Edition 17 Use the following guidelines 74 Tip Use the Correct Key For all WDM Enterprise Edition installations or upgrades Typical or Custom be sure to use the correct WDM Enterprise Sales Key or Enterprise Evaluation License Key provided to you by Wyse after purchase you should have received an email from Wyse or your reseller with full instructions on registering and generating your WDM Enterprise Sales Key if you did not
14. receive this email contact your reseller bd Caution Do not use the WDM Workgroup Sales Key that appears by default in the Customer Information window of the InstallShield Wizard Configuring Secure Communications Be Sure to Carefully Follow the Security Information If you intend to configure secure communications be sure to click the View Info button when the installation wizard displays information on secure communications The information will help you to configure secure communications between the different components of WDM Device Manager vili be ratalled n a secure mode lor managing the devices i amp strongly recommended trat ahar inctalation you enable the secure mode HTTPS mode ensures that your devices Cannes be backed ox managed othe nor Device Manager 4 3 1 require that you must update the Wyse Device Manager agents and 105 cn a your devices This it i queed to ensure that your devices can Wipe Deion Maraga d 1 Fer step ty step instruction on enabling the secure mode prens the View Inho button BeSure to Carefully Follow the WDM Prerequisite Utility It finds out what you have and what you need and then guides you through all the steps needed for your environment Devee Manager Prerequsne eae Zr Device Manager requires the following items to be installed on your nstalling these requirements mp
15. security lt requestFiltering gt lt requestLimitsmaxAllowedContentLength 4294967296 maxUrl 8000 maxQueryString 8000 gt lt requestFiltering gt lt security gt This example shows the web config file with the contents added lt xml version 1 0 encoding UTF 8 gt lt configuration gt lt system webServer gt lt directoryBrows nabled true showFlags Date Time Size Extension LongDate gt lt security gt lt requestFiltering gt lt requestLimitsmaxAllowedContentLength 4294967296 maxUrl 8000 maxQueryString 8000 gt requestFiltering lt security gt lt system webServer gt lt configuration gt Reference and Troubleshooting FTP IIS and Firewall Information 43 Installing IIS 7 5 on Windows Server 2008 R2 By default IIS 7 5 is not installed on Windows Server 2008 R2 You can install IIS by using the Add Roles wizard in Server Manager 1 On the taskbar click Start gt Administrative Tools gt Server Manager to open the Server Manager window 2 Inthe Server Manager tree pane select Roles and then click Add Roles to open the Add Roles Wizard window 3 Inthe Add Roles wizard click Server Roles and then check the Web Server IIS check box 4 In the Add Roles wizard click Server Roles gt Web Server IIS gt Role Services Figure 41 Select Role Services Add Roles Wizard E E m is Select Role Services Before You Begin Select th
16. which to activate your WDM Workgroup Sales Key after 30 days you cannot use WDM until you do activate it it is highly recommended to do so at this time as you must perform the activation on the server to which you installed the Administrator Console MMC Snap in 14 3 This page intentionally blank Installing or Upgrading WDM Enterprise Edition This section provides the detailed procedures you must complete to install or upgrade WDM Enterprise Edition Caution Be sure you have completed all pre installation requirements as described in Preparing for Installation before you begin installing or upgrading WDM Enterprise Edition WDM Enterprise Edition installs the following WDM components on a single server Typical installation or on multiple servers Custom installation WDM Database Database Stores and provides access to all of the information for device management including logging packages user data and Remote Software Repository information there can be only one instance of this WDM Database in your WDM environment Software Repository Repository Stores WDM packages for deployment use in a Custom installation you can have one Master Repository and multiple remote repositories in your WDM environment Web Services HServer Uses HTTP HTTPS to enable push and pull communications to devices equipped with the WDM Web Agent in a Custom installation it is recommended to have as many
17. you to manage all of your network devices easily and quickly 4 Tip For information on configuring WDM to securely manage your Wyse cloud clients and zero clients with general guidance and specific instructions on configuring WDM and Wyse devices for secure management refer to Wyse Knowledge Base Solution 22428 go to the Wyse Knowledge Base at http www wyse com kb and search for 22428 2 1 About this Guide This guide provides the step by step instructions you need to install and configure a WDM environment It also includes the requirements you must address before you begin the installation procedures This guide is intended for experienced network administrators and Information Technology professionals who have installed and configured Windows operating systems and applications Finding the Information You Need in this Guide You can use either the Search window or Find toolbar to locate a word series of words or partial word in an active PDF document For detailed information on using these features refer to the Help in your PDF reader Wyse Technical Support To access Wyse technical resources visit http www wyse com support If you still have questions you can submit your questions using the Wyse Self Service Center at http support wyse com selfservice html or call Customer Support at 1 800 800 WYSE toll free in U S and Canada Hours of operation are from 6 00 A M to 5 00 P M Pacific
18. DM otherwise IIS limitations may prevent discovery Ensure that no other applications requiring IIS are running on the machine to which WDM will be installed Ensure that all required communications ports are available and open for proper communication between servers routers and switches see Communication Port Requirements Ensure you have access to your operating system CD ROM and your Microsoft Windows system files for use during your installation NOTE During WDM installation WDM checks the system to determine if all required software is present If required software is not present WDM indicates which software is missing Some required third party software is included with the WDM software while other software is available from your operating system CD ROM or from the network location for your Microsoft Windows system files usually the i386 folder 2 WDM Workgroup Edition Only You do not need to obtain special licenses to install WDM you will use the WDM Workgroup Sales Key that appears by default in the InstallShield Wizard Ensure your FTP service is running see also How the WDM Installer Installs and Configures FTP Note that you can ignore all HTTP HTTPS information in this guide as you must use FTP Ignore all WebDAV for Microsoft Windows information in this guide you do not need WebDAV for Microsoft Windows Ignore all custom SQL Server information in this guide you must use Microsoft
19. Installation Guide Wyse Device Manager Release 4 9 1 Issue 042012 PN 883886 01 Rev N Copyright Notices 2012 Wyse Technology Inc All rights reserved This manual and the software and firmware described in it are copyrighted You may not reproduce transmit transcribe store in a retrieval system or translate into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise any part of this publication without express written permission End User License Agreement License A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only The License at http www wyse com license as of the purchase date is the controlling licensing agreement By copying using or installing the software or the product you agree to be bound by those terms Trademarks The Wyse and PocketCloud logos and Wyse and PocketCloud are trademarks of Wyse Technology Inc Other product names mentioned herein are for identification purposes only and may be trademarks and or registered trademarks of their respective companies Specifications subject to change without notice Restricted Rights Legend You acknowledge that the Software is of U S origin You agree to comply with all applicable international and national laws that apply to the Software including the U S Export Administration Regulations as well as en
20. K Remote Differential Compression RIP Listener 8 P Simple Network Management Protocol SNMP Simple TCPIP services i e echo daytime etc Tablet PC Components 1 Telnet Client Telnet Server TFTP Client V Windows Gadget Platform 8 n Windows Process Activation Service V Windows Search Windows TIFF IFilter XPS Services E unes E E E BOS S m 9 Under World Wide Web Services expand Security select the Basic Authentication and Windows Authentication check boxes and then be sure that the Request Filtering option is cleared 10 Click OK to install IIS 11 Continue with Installing or Upgrading WDM Enterprise Edition Reference and Troubleshooting FTP IIS and Firewall Information 49 Using Windows Firewall with WDM If you are using Windows Firewall with your WOM Workgroup Edition or your WOM Enterprise Edition the WDM installer logs on as an administrator and adds the WDM DHCP Proxy WDM TFTP Inetinfo and Rotservicelogs programs to the Programs Services list on the Exceptions tab of the Windows Firewall dialog box for information on adding a program to the Windows Firewall exception list refer to the Microsoft documentation on the Microsoft Web site J Caution WDM Enterprise Edition ONLY
21. M Database size The minimum free space shown assumes the WDM Database and packages require that amount of space Table 1 Server Hardware Requirements for 32 bit OS Category Minimum Requirements Recommended CPU 1GHz Intel or AMD X86 2 4 GHz Dual Core Intel or AMD X86 RAM 2 GB 4 GB Minimum Free Space 4 GB 20 GB Table2 Server Hardware Requirements for 64 bit OS Category Minimum Requirements Recommended CPU 1GHz Intel or AMD X86 2 4 GHz Dual Core Intel or AMD X86 RAM 4GB 8 GB Minimum Free Space 8 GB 40 GB Software Requirements WDM 4 9 1 supports the English versions of software shown in Table 3 Installing the latest version of each software package is highly recommended Table3 Server Software Requirements Component Software Requirements Operating System Windows Server 2008 R2 64 bit Windows Server 2008 R2 SP1 64 bit Database Server Microsoft SQL Server 2005 2005 Express 2008 2008 Express or 2008 R2 Express 32 bit By default WDM installs Microsoft SQL Server 2008 R2 Express 32 bit To use an SQL Server Personal Edition SQL Server Developer Edition or another supported SQL Server you must perform a custom installation see Installing or Upgrading Procedures WDM Enterprise Edition Preparing for Installation Communication Port Requirements To perform their full range of management functions WDM software components require certain ports to remain open on your servers rou
22. SQL Server 2008 R2 Express 32 bit which WDM installs by default WDM Enterprise Edition Only Ensure you obtain from Wyse and have access to your WDM Enterprise Sales Key or Enterprise Evaluation License Key for use during your installation after purchase you should have received an email from Wyse or your reseller with full instructions on registering and generating your WDM Enterprise Sales Key if you did not receive this email contact your reseller WDM requires a supported SQL Server as described in Software Requirements WDM provides and installs Microsoft SQL Server 2008 R2 Express 32 bit as the default option however you can choose to use another supported SQL Server To use another supported SQL Server you must perform a Custom installation see Installing or Upgrading Procedures WDM Enterprise Edition If you plan to install and configure WDM components on multiple machines Custom installation you will repeat some of the installation and configuration procedures in this guide Likewise you must also complete the pre installation requirements for each related machine you intend to use If you plan to use FTP ensure your FTP service is running see also How the WDM Installer Installs and Configures FTP CAUTION If you intend to use the firmware upgrade feature for Wyse ThreadX devices FTP must be configured If you plan to use HTTP or HTTPS for your server communications you must perform a custom inst
23. allation see Detailed Custom Installation and Upgrade Instructions In addition the WDM installer will install WebDAV for Microsoft Windows on IIS and use the HTTP or HTTPS ports as described in Communication Port Requirements q Caution Installations on Windows Server 2008 Only During the installation if you are prompted to download and install the WebDAV Extension for IIS 7 0 simply follow the instructions see also Installing WebDAV Extension for IIS 7 0 If you plan to use Wyse ThreadX devices you must create and configure a DNS Service Location SRV resource record as described in Requirements for Managing PCoIP Devices Preparing for Installation Upgrading Current WDM Installations Only Planning for Upgrading WDM 4 9 1 supports an upgrade from WDM version 4 9 0 ONLY You cannot upgrade from any other version IMPORTANT After upgrading to WDM 4 9 1 you must upgrade all devices with the latest HAgent packages available to ensure your devices can be managed using WDM Be sure to consult the latest WDM Release Notes WDM 4 9 0 supports direct upgrades from WDM version 4 8 0 or 4 8 5 If you are running WDM version 4 7 0 or 4 7 1 you must first upgrade to 4 7 2 and then upgrade to 4 8 5 before upgrading to 4 9 0 CAUTION Upgrading from WDM 4 7 2 to 4 8 5 is supported if the following hotfixes are installed in the following order prior to installing WDM 4 8 5 HF04072025609 and then HF04072036209 WDM
24. and provides recommendations on matters such as security ede HTTP is configured It is recommended to enable onnected to FTP software repository on 192 169 1 7 is nnec ded to HTTP software repository on 192 168 1 7 R ect io HTTPS software repository 192 188 1 7 Itis re 4 J Status Messages Instaser detected use of non secure ports for connecting lo Management server Its advisable lo use secure 4 node manager installe detected delault password s use for FIP software repository Hs advsable to change the delault password ie ea 3 Restart Your Computer after Installation is Complete Select the Yes I want to restart my computer now option remove any disks from their drives and then click Finish Installations on Windows Server 2008 Only During the installation if you are prompted to download and install the WebDAV Extension for IIS 7 0 simply follow the instructions see also Installing WebDAV Extension for IIS 7 0 Optional Using WDM Enterprise Sales Key Only After installing WDM Enterprise Edition and completing all of the required configurations for your WDM environment it is best practice to activate your WDM Enterprise Sales Key with an Activation Code at this time as described in Activating Your Sales Key 4 Tip Although you have 30 days in which to activate your WDM Enterprise Sales Key after 30 days you cannot use WDM until you do activate it it is
25. at support Preboot Execution Environment PXE Upgrade older WDM Web Agents to the latest WDM Web Agent Administrator Console MMC Snap in User interface allows you to manage all of your network devices easily and quickly 12 Chapter 3 Installing or Upgrading Procedures WDM Workgroup Edition The WDM Workgroup Edition installation wizard automatically detects whether a new installation or an upgrade installation is needed and guides you through the process Use the following guidelines 1 Download and extract the WDM Workgroup Edition files to a folder on the machine to which you will install WDM for upgrades this is the machine on which you are currently running WDM Workgroup Edition version 4 9 0 Double click Setup exe to open and use the nstallShield Wizard Figure4 InstallShield Wizard Workgroup Edition Welcome lo Wyse Device Manage Versson 4 9 1 Installation ret hnic Wine vll netu WDM 49 1 your compu To continue chick Nest install pack M go pee Use the following guidelines Be Sure to Use the WDM Workgroup Sales Key It appears by default in the Customer Information window of the InstallShield Wizard Configuring Secure Communications Be Sure to Carefully Follow the Security Information If you intend to configure secure communications be sure to click the View Info button when the installation wizard displays information on secure communications The i
26. ation Selections window 12 After confirming click Install 13 After installation is complete the Results window displays a successful installation click Close After installing IIS on the server install WebDAV Extension for IIS 7 0 see Installing WebDAV Extension for IIS 7 0 42 Appendix Installing WebDAV Extension for IIS 7 0 1 Download the 32 bit Installation Package of the WebDAV Extension for IIS 7 0 from http blogs iis net robert mcmurray archive 2008 03 12 webdav extension for windows server 2008 rtm is released aspx 2 After downloading double click webdav x86 rtw msi to open and use the Microsoft WebDAV Extension for IIS 7 0 Setup wizard Figure 40 Setup wizard i Microsoft WebDAV Extension For IIS 7 0 Setup aloj xj Microsoft Please read the Microsoft WebDAV Extension For I 5 Information Services TIS 7 0 License Agreement MICROSOFT SOFTWARE SUPPLEMENT LICENSE TERMS MICROSOFT WEBDAV EXTENSION FOR IIS 7 0 licrosoft Corporation or based non iconiens pni 3 After the software is installed click Finish Configuring the Web config File You can modify the Web config file to prevent the following errors Upload fails for files larger than 30 MB Merlin imaging fails when the URL and query string sizes are not adequate Add the following contents to the Web config file the Web config file can be found in the inetpub wwwroot folder
27. complete the form be sure to use the correct Sales Key and Non activated Key numbers and enter uppercase B for Security Certificate 7 After completing the form click Get Activation Code to display the Activation Code an e mail containing the Activation Code is also sent to the Email Address you provided 8 In the Licensing Wizard on the server to which you installed the Administrator Console MMC Snap in enter or copy and paste the Activation Code into the Activation Code box and then click Next to open the details pane displaying your Sales Key as Activated Uninstalling WDM When using a Microsoft Windows remove program feature such as Add and Remove Programs or Programs and Features to remove WDM the database server will require login credentials to complete the uninstallation of WDM Figure 16 Database Server Login Credentials fec Cancel Depending on your WDM installation do one of the following WDM Workgroup Edition You must enter sa for the Login ID and enter ThinMgmt 451 for the Password WDM Enterprise Edition Depending on your WDM installation do one of the following If you had WDM install the default Microsoft SQL Server 2008 R2 Express 32 bit as your database server enter sa for the Login ID and enter ThinMgmt 451 for the Password f you used an existing database server during your WDM installation that is any supported database server that is not installed by WDM
28. d You can enable or disable this service for the hardware profiles listed below Service Enabled Hardware Profile Profile 1 Enable Disable If you have already installed the WDM Database on a separate server and you are currently installing other WDM components on a server the nstallShield Wizard will prompt you for a WDM Database confirmation Be sure to select the correct server name enter the correct TCP IP Port and enter the correct database password for the default user named rapport These are the fields you entered during your WDM Database installation If you do not specify the TCP IP Port for the WDM Database the default 1433 is used this is the port the database server uses for communication with WDM components Figure 9 Database confirmation mI lt Back Ne m If you have an existing SQL Server that was installed using Windows Authentication mode only WDM utilizes mixed mode authentication Be aware that if you are using an existing SQL Server that was installed using Windows Authentication mode only the WDM Database user will be unable to log in to the SQL database and the WDM Database installation will fail Therefore you must open your SQL Server Configuration Manager and enable TCP IP connections see the Microsoft documentation for your SQL Server 22 4 Software Repository Installation Tips You Need to Know Depending on how you are installing
29. d be sure that the Read Write and Log visits check boxes are selected 8 Click Apply and then click OK 9 Close the Internet Information Services IIS Manager window 10 The FTP server is now configured to accept incoming FTP requests Copy or move the files that you want to make available to the FTP publishing folder for access The default folder is drive Inetpub ftproot where drive is the drive on which IIS is installed Use the following guidelines to verify FTP on Windows Server 2008 1 Open a command prompt click Start Run enter cmd and then click OK Type ftp localhost 2 3 Enter an administrator user name and password 4 Ensure that login is successful 5 Open the services panel and make sure that the FTP service is configured to start automatically 34 Appendix C Installing and Configuring FTP on Windows Server 2008 R2 Before setting up your own FTP server in Windows you must be sure that Internet Information Services IIS has already been installed on the server 1 On the taskbar click Start gt Administrative Tools gt Server Manager to open the Server Manager window 2 Inthe Server Manager tree pane expand Roles and then click Web Server IIS to open the Web Server IIS window Figure 26 Web Server IIS Server Manager 5 x Action View e zB les E s 4 View the health of the roles installed on your server and add or remove roles and features
30. d user end use and country destination restrictions issued by U S and other governments For additional information on exporting the Software see http www microsoft com exporting Ordering Information For availability pricing and ordering information in the United States and Canada call 1 800 GET WYSE 1 800 438 9973 or visit us at wyse com In all other countries contact your sales representative Contents Introduction 7 About this Guide 2 Finding the Information You Need in this Guide 2 Wyse Technical Support 2 Related Documentation and Services 2 Wyse Online Community 2 Preparing for Installation 3 Pre Installation Checklist 3 Hardware Requirements 6 Software Requirements 6 Communication Port Requirements 7 Upgrading Requirements 8 Requirements for Managing PCoIP Devices 9 Creating a DNS Service Location SRV Resource Record for Wyse ThreadX Devices 9 Installing or Upgrading WDM Workgroup Edition 77 Installing or Upgrading Procedures WDM Workgroup Edition 72 Installing or Upgrading WDM Enterprise Edition 75 About Evaluation Licensing 16 Installing or Upgrading Procedures WDM Enterprise Edition 76 Detailed Custom Installation and Upgrade Instructions 79 WDM Database Installation Tips You Need to Know 20 Software Repository Installation Tips You Need to Know 22 Administrator Console Installation Tips You Need to Know 24 Activating Your Sales Key 25 Uninstalling WDM 27 Reference and Troubleshoot
31. dd Roles Server Roles Figure 37 Server Manager 5 27 2010 10 15 58 AM Configure refe 4 On the Select Server Roles screen select Web Server IIS click Next and then click Next to open the Select Role Services window Figure 38 Select Role Services Add Roles Wizard ax is Select Role Services Select the role service to metal for Web Server QIS Server Rises Bole services Description Reference and Troubleshooting FTP IIS and Firewall Information 41 5 Under Roles Services expand Web Server expand Common HTTP Features and then select the HTTP Redirection check box 6 Under Web Server expand Application Development and then select the ISAPI Extensions check box 7 Under Web Server expand Security select the Basic Authentication and Windows Authentication check boxes and then be sure that the Request Filtering option is cleared Figure 39 Select Role Services continued Add Roles Wizard xj gem 5 8 Under Web Server expand Performance and then be sure that each option is cleared Static Content Compression and Dynamic Content Compression should be cleared 9 Under Web Server expand Management Tools and then select the IIS Management Console and IIS Management Scripts and Tools check boxes 10 Under Web Server expand IIS 6 Management Compatibility and then be sure all its options are selected 11 Click Next to open the Confirm Install
32. e role services to install for Web Server IIS Server Roles Role services Description i Windows authentication eser ug E lal Web Server B pc EET Role Services HUP eaters Web sites This authentication scheme Confirmation lv Static Content allows administrators in a Windows Default Document domain to take advantage of the Progress 7 Directory Browsing goran nanat i j Results HTTP Errors Windows authentication if users who V HTTP Redirection must be authenticated access your V WebDAV Publishing Web site from behind firewalls and I Application Development proxy servers 0 ASP NET Extensibility 7 asP V ISAPI Extensions 0 ISAPI Filters C Server Side Indudes Gi Health and Diagnostics E Security V Basic Authentication Windows Authentication Dioest Authentication mi More about role services Previous Next Insta Cancel 5 Under Role Services expand Web Server expand Common HTTP Features and then select the WebDAV Publishing check box 6 Under Role Services expand Application Development and then select the ISAPI Extension check box 7 Under Role Services expand Security select the Basic Authentication and Windows Authentication check boxes and then be sure that Request Filtering option is cleared 44 Appendix Figure 42 Select Role Services continued Add Roles Wizard EU Select Role Services Before You Be
33. ee sie comedy fe seedy ME gee service provider hosts as primary servers For a service and other gH 10 150 127 Subnet hosts as backups DNS clients that use a SRV type query ask for a EH Event viewer specific TCP IP service and protocol mapped to a specific 01 domain and receive the names of any available servers RFC 2052 Well Known Services WKS X25 8 DNs Events ail il 3 Select the Service Location SRV resource record type and then click Create Record to open the New Resource Record dialog box Figure3 New Resource Record A Ele Action View Window 8151 m 8 s ox ONS Resource Record 5 8 BLRWDMSQADCIP29 E E Forward Lookup Zones EE _msdes rap45 com E 45 msdcs stes _udp DomainDnsZones ForestDnsZones E Reverse Lookup Zones Domain epum jl 10 150 109 x Subnet EGH 10 150 114 x Subnet Service BM 10 150 115 x Subnet Protocol EE GH 10 150 116 x Subnet mg 10 150 117 x Subnet priority o ql 10 150 127 x Subnet EM i Event viewer Weight 0 1 ONS Events Port number 50000 Select a resource record type Service Location SRV l Host offering this service p20 rap45 com T Allow any authenticated user to update all DNS records with the same This setting applies only to DNS records for a new name 4 Use the following guidelines Domain
34. eference information can be useful for understanding your environment and for various troubleshooting purposes Information includes How the WDM Installer Installs and Configures FTP How the WDM Installer Installs and Configures IIS Using Windows Firewall with WDM 30 Appendix C How the WDM Installer Installs and Configures FTP Depending on your server version use one of the following sections to understand how FTP is installed and configured for use with WDM information is presented as if you would complete the procedures manually Installing and Configuring FTP on Windows Server 2008 Installing and Configuring FTP on Windows Server 2008 R2 Installing and Configuring FTP on Windows 7 Installing and Configuring FTP on Windows Server 2008 Before setting up your own FTP server in Windows you must be sure that Internet Information Services IIS has already been installed on the server 1 On the taskbar click Start Administrative Tools Server Manager to open the Server Manager window Figure 20 Server Manager Action View View the health of the roles installed on your server and add or remove roles and features Roles Summary Roles Summary Help Roles 0 of 17 installed B Add Roles B Remove Roles je EX Lest Refresh 5 17 2010 10 13 58 Configure refresh 2 In the Server Manager tree pane expand Roles and then click
35. ement of your Wyse devices Use of WDM 4 9 1 requires that you install upgrade to the latest WDM agents HAgents included in WDM 4 9 1 see WDM Release Notes for more details Obtain and configure all hardware and software as necessary see Hardware Requirements and Software Requirements CAUTION It is required that you do not install WDM on any server which is currently dedicated to other tasks such as a Domain Controller Backup Controller Mail Server Production Web Server DHCP Server MSMQ Server Application Server and so on It is highly recommended that WDM be installed on a server that is dedicated to WDM services Install a supported operating system on the machine to which WDM will be installed Be sure that all systems are up to date with current Microsoft service packs patches and updates see Software Requirements Install Microsoft Internet Explorer IE 6 0 or later on all machines Use of the built in HTML help files requires Java to be installed on all machines to which you install the WDM Administrators Console MMC Snap in Visit http www java com and install the latest Java JRE version for your operating system If you are running IIS 7 0 on Windows Server 2008 SP1 or IIS 7 5 on either Windows Server 2008 R2 or Windows 7 be sure to update the HAgent on your devices to the latest WDM agents HAgents included in WDM 4 9 1 see WDM Release Notes for more details to ensure your devices are discovered by W
36. g click Install 12 After installation is complete the Results window displays a successful installation click Close 13 After successful installation of IIS 7 5 on Windows Server 2008 R2 you must verify the following advanced settings Enable 32 Bit Applications is set to True Idle Time out minutes is set to 0 zero Use the following guidelines a On the taskbar click Start Administrative Tools Internet Information Services IIS Manager to open the Internet Information Services IIS Manager window b Inthe Internet Information Services IIS Manager tree pane expand Server and then click Application Pools to display the DefaultAppPool in the Application Pools list Reference and Troubleshooting FTP IIS and Firewall Information 45 Figure 43 DefaultAppPool Advanced Settings c Right click the DefaultAppPool and select Advanced Settings to open the Advanced Settings window Figure 44 Advanced Settings Advanced Settings x E General NET Framework Version No Managed Code Enable 32 Bit Applications True Managed Pipeline Mode Classic Name DefaultAppPool Queue Length 1000 Start Automatically True El CPU Limit 0 Limit Action NoAction Limit Interval minutes 5 Processor Affinity Enabled False Processor Affinity Mask 4294967295 El Process Model Identity LocalSystem cde Teen one 09 Load User Profile False Maximum Worker Processes 1 Ping Enabled True Ping Maximum Res
37. gin Select the role services to install for Web Server IIS Server Roles Role services Description Web Server IIS 15 6 Management Compatibility us Tis Client Certificate Mapping Authentication 2 TT Ne Role Services LJ URL Authorization your applications and scripts that use pr un 1 Request Filtering the two IIS APIs Admin Base Object 1P and Domain Restrictions ABO and Active Directory Service Progress E 0 Performance Interface ADSI You can use existing IIS 6 scripts to manage IIS 7 Web Results Static Content Compression ph ipi ge the IIS C Dynamic Content Compression I Management Tools V IIS Management Console V IIS Management Scripts and Tools 7 IIS 6 WMI Compatibility IIS 6 Scripting Tools V IIS 6 Management Console E 0 FP Server FIP Service 0 FIP Extensibility C IIS Hostable Web Core More about role services coro 8 Under Role Services expand Performance and then be sure that each option is cleared Static Content Compression and Dynamic Content Compression should be cleared 9 Under Role Services expand Management Tools and then select the IIS Management Console and IIS Management Scripts and Tools check boxes 10 Under Role Services expand IIS 6 Management Compatibility be sure that all options are selected and then click Next to open the Confirm Installation Selections window 11 After confirmin
38. highly recommended to do so at this time as you must perform the activation on the server to which you installed the Administrator Console MMC Snap in CAUTION A WDM Enterprise Evaluation License Key cannot be activated Installing or Upgrading WDM Enterprise Edition 19 Detailed Custom Installation and Upgrade Instructions Whether you are performing a Custom installation or upgrade on a single server or multiple servers you must install or upgrade the WDM components in the following order 1 WDM Database Database There can be only one instance of this WDM Database in your WDM environment 2 Software Repository Repository You can have one Master Repository and multiple remote repositories in your WDM environment 3 Web Services HServer It is recommended to have as many instances of this Web Services as you have repository instances in your WDM environment 4 Standard Services There can be only one instance of this Standard Services in your WDM environment 5 Administrator Console MMC Snap in You can have multiple instances of this Administrator Console in your WDM environment Depending on your installation selections the installation wizard will automatically guide you through the specific process you need When installing or upgrading each component grouping you want on a server use the following tips although upgrades do not show installation wizard screens you can still use the information contained in
39. in Administrators Guide Wyse Device Manager to edit the user you want as the administrator from step 1 so that the user has administrator rights for that instance of the Administrator Console Activating Your Sales Key This appendix includes the detailed steps you must complete to activate your Sales Key WDM Workgroup Sales Key or WDM Enterprise Sales Key 74 Tip A WDM Enterprise Evaluation License Key cannot be activated Caution Be sure to perform the activation enter an Activation Code on the server to which you installed the Administrator Console MMC Snap in Use the following guidelines 1 On the desktop of the server on which you installed the Administrator Console MMC Snap in double click the WDM icon to open the WDM Administrator Console 2 In the tree pane expand Configuration Manager and select Licensing to show the Non activated WDM Sales Key in the details pane Figure 13 WDM Administrator Console Licensing Ta WyseDeviceManager Console RootiWyseDeviceManager Configuration Manager icenaing Th Fie aton vew Favontes Window 1 xj 89 BR RAB m 0 Neme Descrption E nsvvso ee 200 91 qeED NID 5 Thisis Non activated Wyse Thin Clent 750 device Weelgyoun key TH Ll 3 Right click the Non activated WDM Sales Key and select Activate to open the Licensing Wizard Appendix Figure 14 Licensing Wizard Licensing Wizard Ix Click on
40. ing FTP IIS and Firewall Information 29 How the WDM Installer Installs and Configures FTP 30 Installing and Configuring FTP on Windows Server 2008 30 Installing and Configuring FTP on Windows Server 2008 R2 34 Installing and Configuring FTP on Windows 7 37 How the WDM Installer Installs and Configures IIS 40 Installing IIS 7 0 on Windows Server 2008 40 Installing WebDAV Extension for IIS 7 0 42 Configuring the Web config File 42 Installing IIS 7 5 on Windows Server 2008 R2 43 Installing IIS 7 5 on Windows 7 46 Using Windows Firewall with WDM 49 Tables 5 Contents This page intentionally blank Introduction Wyse Device Manager WDM software is the premier enterprise solution for managing network intelligent devices simply remotely and securely It enables IT professionals to easily organize upgrade control and support thousands of devices running Microsoft Windows XP Embedded Microsoft Windows CE Wyse Enhanced Microsoft Windows Embedded Standard Wyse Enhanced Microsoft Windows Embedded Standard 7 Wyse Enhanced SUSE Linux Enterprise Wyse ThinOS Wyse Xenith or ThreadX across any LAN WAN or wireless network WDM software uses industry standard communication protocols and a component based architecture to efficiently manage your network devices Its intuitive simple and powerful user interface is built to operate as a standard snap in to the Microsoft Management Console MMC From one simple to use console WDM allows
41. is automatically shown Enter Pcoip tool in the Service box Enter tcp in the Protocol box Optional Enter the value you want for this WDM server in the Priority box the lower the priority value the higher the priority Optional Enter the value you want for this WDM server in the Weight box within the same priority class the higher the weight value the higher the priority Enter 50000 in the Port number box Enter the lt FQDN of the WDM server for example p20 rap45 com in the Host offering this service box 5 Click OK Installing or Upgrading WDM Workgroup Edition This section provides the detailed procedures you must complete to install or upgrade WDM Workgroup Edition Caution Be sure you have completed all pre installation requirements as described in Preparing for Installation before you begin installing or upgrading WDM Workgroup Edition WDM Workgroup Edition installs the following WDM components on a single server WDM Database Database Stores and provides access to all of the information for device management including logging packages user data and Remote Software Repository information Software Repository Repository Stores WDM packages for deployment use WebServices HServer Uses HTTP HTTPS to enable push and pull communications to devices equipped with the WDM Web Agent Standard Services Allows WDM to Execute pre boot management functions on devices th
42. lick Start gt Control Panel to open Control Panel 2 Click Programs gt Programs and Features and then on the left pane click Turn Windows Features on or off to open the Windows Features window 3 Scroll to Internet Information Services Figure 32 Internet Information Services Al Windows Features Jes Turn Windows features on or off e To turn a feature on select its check box To turn a feature off clear its check box A filled box means that only part of the feature is turned on J Games Indexing Service J 1 Internet Explorer 8 E z Internet Information Services z V FTP Server V FTP Extensibility J Service 3 Web Management Tools a lll World Wide Web Services ldi Internet Information Services Hostable Web Core m V j Media Features llli Microsoft NET Framework 3 5 1 4 Expand Internet Information Services and then expand FTP Server 5 Under FTP Server select the FTP Extensibility and FTP Service check boxes and then click OK to install FTP Use the following guidelines to configure FTP on Windows 7 1 On the taskbar click Start gt Control Panel gt Administrative Tools gt Internet Information Services IIS Manager to open the nternet Information Services 115 Manager Note If you do not see Administrative Tools on Control Panel select Small icons or Large icons in the View by list Appendix Figure 33 Inte
43. n with the 8443 Web Agent GUI and Standard Service OLE DB 1433 default Communicate with the WDM Can be configured Database during installation Web Agent HTTP 80 Communicate with the Web Service 280 FTP 21 Read and write files to the Master and Remote Software Repositories 8 2 Table 4 Communication Ports Continued WDM Component Protocol Port Function Standard OLE DB 1433 default Communicate with the WDM Service Can be configured Database during installation HTTP 8008 Communicate with the GUI and Web Service Standard DHCP 67 Process UDP requests from Service and 68 PXE enabled devices to the PXE 4011 Standard Service TFTP 69 Download bootable image to enable management processing HTTP 80 Communicate with the Web Service regarding actions and status of current task FTP 21 Download and upload files to the Master and Remote Software Repositories Standard UDP 44956 Discover devices using subnet Service and 44957 directed broadcasts that have older legacy WDM Agents 5 0 0 x and earlier support for installed older WDM Agents TCP 44955 Discover devices using IP Range Walking Upgrade devices that have an older WDM Agent 5 0 0 x and earlier installed ThreadX TCP 9880 Uses these ports to communicate Manager 50000 with ThreadX devices Service Upgrading Requirements WDM 4 9 1 supports an upgrade from WDM version 4 9 0 ONLY You cannot upgrade from a
44. nformation will help you to configure secure communications between the different components of WDM ce Manager vil be ratalied non secure mode lor managing the devices iis strongly recommended that after instalation you enstle the secure mode HTTPS Secure mode erus that your Cannot be or managed by off nor and ean For step by step instruchon on enabling the secure mode pret the View Into button Installing or Upgrading WDM Workgroup Edition 13 Be Sure to Carefully Follow the WDM Prerequisite Utility It finds out what you have and what you need and then guides you through all the steps needed for your environment Devce Manager Prerequrite Check d EP Es Device Manager requires the following items to be installed on your computer Click Install to begin ni nstalling these rements mement SQL 2008 R2 Express 2008 R2 Express SQL 2008 R2 Express Re Re Re Ri Ext Install OO00U00000 000000000000 000008 75 Device Manager Prerequisite Checker x Firewal Il exceptions for ports to be configured 4011 Configure SQL Port proceed Cance f You are Upgrading Be sure to use the correct system administrator password SA Password for the current installation of your WDM Workgroup Edition UseFTP for Repository Communication When selecting the protocol to use for repository communication be sure to use
45. nt Tools and then select the IIS 6 Management 47 Compatibility IIS Management Console and IIS Management Scripts and Tools check boxes 6 Expand World Wide Web Services expand Application Development Features and then select the ISAPI Extensions check box 7 Under World Wide Web Services expand Common HTTP Features and then select the Default Document Directory Browsing HTTP Errors HTTP Redirection Static Content and WebDAV Publishing check boxes 8 Under World Wide Web Services expand Performance Features and then be sure all options are cleared Dynamic Content Compression and Static Content Compression should be cleared 48 Appendix Figure 47 Request Filtering Turn Windows features on or off To turn a feature on select its check box To turn a feature off clear its check box A filled box means that only part of the feature is turned on d Performance Features Dynamic Content Compression Static Content Compression Bg Security V Basic Authentication m Client Certificate Mapping Authentication EJ Digest Authentication 1 IS Client Certificate Mapping Authentication m IP Security c URL Authorization v i Windows Authentication Internet Information Services Hostable Web Core ry Media Features i Microsoft NET Framework 3 5 1 Microsoft Message Queue MSMQ Server Print and Document Services n RAS Connection Manager Administration Kit CMA
46. nt instead of the default user account named rapport for example you are upgrading an existing WDM repository server or want to use an existing Active Directory select the Use an existing Repository Server Account option and then enter the P Address or server name and the UserName and Password of that account Figure 12 Existing repository server account 24 4 Administrator Console Installation Tips You Need to Know If you are installing multiple instances of the Administrator Console MMC Snap in in your WDM environment and want to use other administrators for additional Administrator Console installations you must do the following in the order presented Caution These instructions do not pertain to the initial installation of the Administrator Console for the local administrator 1 Add the user you want as the eventual administrator of the Administrator Console instance using the Configuration Manager as described in Administrators Guide Wyse Device Manager 2 Install the instance of the Administrator Console MMC Snap in as described in Installing or Upgrading Procedures WDM Enterprise Edition Note that after this installation the Administrator Console will not be able to connect to the WDM Database or a software repository in your WDM environment until you complete step 3 3 After installing the instance of the Administrator Console use the Configuration Manager as described
47. ny other version IMPORTANT After upgrading to WDM 4 9 1 you must upgrade all devices with the latest HAgent packages available to ensure your devices can be managed using WDM Be sure to consult the latest WDM Release Notes WDM 4 9 0 supports direct upgrades from WDM version 4 8 0 or 4 8 5 If you are running WDM version 4 7 0 or 4 7 1 you must first upgrade to 4 7 2 and then upgrade to 4 8 5 before upgrading to 4 9 0 Caution Upgrading from WDM 4 7 2 to 4 8 5 is supported if the following hotfixes are installed in the following order priorto installing WDM 4 8 5 HF04072025609 and then HF04072036209 Preparing for Installation 9 Requirements for Managing PCoIP Devices PCoIP devices running ThreadX firmware require a DNS Service Location SRV resource record to perform the following actions Partial Check In heartbeat Where the device performs a heartbeat check in every 5 minutes this amount of time is not configurable Firmware Download Completion Status Where firmware upload is initiated by the server and download completion is initiated made known by the device using the DNS SRV record Reboot Status This necessary intimation especially when DHCP lease for an IP has expired and a device receives a fresh IP enables WDM to keep track of the device even if an IP has changed Therefore it is highly recommended to complete the steps in Creating a DNS Service Location SRV Resource Record f
48. or Wyse ThreadX Devices However for special cases where a DNS server is unavailable you can provide a polling mechanism where WDM runs a polling thread to check if the ThreadX devices listed in the Device Manager are up and running Simply enable the ThreadX device polling feature Device Configuration gt Preferences gt Service gt Enabling ThreadX Device Polling and then restart the ThreadX Service CAUTION Be aware that this polling thread is not equivalent to using a DNS Service Location SRV resource record and is a workaround to manage only a Partial Check In heartbeat Firmware Download Completion Status and Reboot Status are not supported with this method In addition as the number of devices increases the polling thread can become resource intensive and CPU usage can significantly increase Creating a DNS Service Location SRV Resource Record for Wyse ThreadX Devices If you plan to use Wyse ThreadX devices you must create and configure a DNS Service Location SRV resource record Use the following guidelines 1 Open the DNS management console Figure 1 Other New Records ER dnsmgmt DNS BLRWDMSQADCIP29 Forward Lookup Zones rap45 com Ele Action vew widow Hep 18121 e mmxmaB ig m BS dos Ei BLRWOMSQaDCIP29 Forw Zor BG _msdes rap4 com Name 2 same as parent folder fEl teama ae navent folder Name Server 5 Start of Authority SOA Data n 10 150 116 29
49. orization Information Add FTP Site d A xl Authentication and Authorization Information Authentication IV Anonymous Iv Basic Authorization Allow to All users E Read W write peme Jos Select the Anonymous and Basic Authentication check boxes 6 7 Select All users in the Allow access to list 8 Select the Read and Write check boxes 9 Click Finish Use the following guidelines to verify FTP on Windows 7 1 Open a command prompt click Start gt Run enter cmd and then click OK 2 Type ftp localhost 3 Enter an administrator user name and password 4 Ensure that login is successful 40 Appendix How the WDM Installer Installs and Configures IIS Depending on your operating system use one of the following sections to understand how IIS is installed and configured for use with WDM information is presented as if you would complete the procedures manually Installing IIS 7 0 on Windows Server 2008 Installing IIS 7 5 on Windows Server 2008 R2 Installing IIS 7 5 on Windows 7 Installing IIS 7 0 on Windows Server 2008 By default IIS 7 0 is not installed on Windows Server 2008 You can install IIS by using the Add Holes wizard in Server Manager 1 On the taskbar click Start Administrative Tools Server Manager to open the Server Manager window 2 In the Server Manager tree pane select Roles 3 In the details pane click A
50. plete the Results window displays a successful installation click Close Reference and Troubleshooting FTP IIS and Firewall Information 35 Use the following guidelines to configure FTP on Windows Server 2008 R2 1 On the taskbar click Start gt Administrative Tools gt Internet Information Services IIS Manager to open the Internet Information Services IIS Manager window Figure 28 Internet Information Services IIS Manager E Internet Information Services IIS Manager n xj Go gt WIN MHRV7GHVH2V gt Sites gt je Re Fie View Help sites SSS e Ig 4 Add web site Start Page 7 Set Web Site Defaults 3 WIN MHRV7GHVH2V WIN M E P 10 Application Pools WERE D Stat dirrste awe Sie 1 Star Set FTP Site Defaults Add Web Site Online Help Add FTP Site Switch to Content View n p E Features view Content View Ready 9i 2 Inthe tree pane right click on Sites and then select Add FTP Site to begin creating an FTP site Figure 29 Site Information Add FTP Site E Site Information ETP site name WDM Content Directory Physical path CAinetpub ftproot EJ Net cance 3 Enter the FTP site name select the Physical path for the FTP root directory and then click Next Appendix Figure 30 Binding SSL Settings
51. ponse Time seconc 90 Ping Period seconds 30 Shutdown Time Limit seconds 90 Startup Time Limit seconds 90 E Process Orphaning Enabled False Executable Executable Parameters E Rapid Fail Protection name The application pool name is the unique identifier for the application pool d In the General section ensure that Enable 32 Bit Applications is set to True e Inthe Process Model section ensure that Idle Time out minutes is set to 0 zero 14 Continue with Installing or Upgrading WDM Enterprise Edition 46 Appendix Installing IIS 7 5 on Windows 7 By default IIS 7 5 is not installed on Windows 7 You can install IIS by using the Turn Windows Features on or off wizard in Programs and Features 1 On the taskbar click Start gt Control Panel to open Control Panel 2 Click Programs gt Programs and Features and then on the left pane click Turn Windows Features on or off to open the Windows Features window 3 Scroll to Internet Information Services Figure 45 Internet Information Services W Windows Features Turn Windows features on or off e To turn a feature on select its check box To turn a feature off clear its check box filled box means that only part of the feature is turned on v Jd Internet Explorer 8 a FE J Internet Information Services Hostable Web Core we Media Features Microsoft NET Framework 3 5 1 lii Microsoft Message Queue MSMQ Se
52. rnet Information Services IIS Manager Go WINI PROJGLI6 Stes gt file View Connections n 2 Sites 4 83 WINI PRO J32 16 win pro falter Ge G Showan 40 Application Pools s Sec ID Stat Bnd Wis AM Web Site e WebSite 1 Started ht 80 Refresh e Hep Help QU AdAFTP Sae EA Switch to Content View a D X T Features View U Content View 2 Inthe tree pane right click on Sites and then select Add FTP Site to begin creating an FTP site Figure 34 Add FTP Site ei Site Information ETP site name WDM Content Directory Physical path CAinetpub ftproot 3 Enter the FTP site name select the Physical path for the FTP root directory and then click Next Reference and Troubleshooting FTP IIS and Firewall Information 39 Figure 35 Binding and SSL Settings Add FTP Site 2 x wi Binding and SSL Settings Binding Address Port All Unassigned v 21 Enable Virtual Host Names Virtual Host example ftp contoso com Iv Start FTP site automatically SSL No SSL Allow SSL C Require SSL SSL Certificate Not Selected Vie pevos nee cn cna 4 Keep the default value for P Address as All unassigned and port as 21 5 Select the Start FTP site automatically check box change the SSL option to No SSL and then click Next Figure 36 Authentication and Auth
53. rver J Print and Document Services J RAS Connection Manager Administration Kit J Remote Differential Compression RIP Listener amp 16 Services for NFS aF Simple Network Management Protocol SNMP m 4 Expand Internet Information Services Reference and Troubleshooting FTP IIS and Firewall Information Figure 46 Internet Information Services expanded A Windows Features Turn Windows features on or off To turn a feature on select its check box To turn a feature off clear its check box A filled box means that only part of the feature is turned on ll Internet Information Services a n FTP Server m Web Management Tools m VIJ 156 Management Compatibility V IS Management Console V IS Management Scripts and Tools IS Management Service m World Wide Web Services amp lll Application Development Features NET Extensibility J ASP ASP NET J ca V ISAPI Extensions ISAPI Filters i Server Side Includes ziv i Common HTTP Features v B Default Document v i Directory Browsing v B HTTP Errors v i HTTP Redirection v B Static Content V WebDAV Publishing 3 E Health and Diagnostics n Performance Features Dynamic Content Compression Static Content Compression Security v i Basic Authentication 7 Client Certificate Mapping Authentication Digest Authentication invi m 5 Expand Web Manageme
54. rvices IIS Manager to open the Internet Information Services IIS Manager window 2 In the tree pane expand Server name where Server name is the name of the server and then select FTP Sites Figure 22 FTP Sites E Internet Information Services IIS Manager G wivsstisze7vem gt Fr sites View Help Connections 00000 Hine eJ FTP Sites Start Page aG WIN 8A Erp Management is provided by the Internet Information Services IIS Application Pools Click here to launch FTP Sites 8 08 Sites Default Web Site 4 Ready 3 In the FTP sites details pane click the Click here to launch link to open the IIS 6 0 Manager window 4 In the tree pane expand Server name where Server name is the name of the server and then expand FTP Sites Note If FTP Site is stopped click on the start icon to start it 32 Appendix C Figure 23 Default FTP Site 5 Inthe tree pane right click on Default FTP Site and then select Properties to open the Properties dialog box Figure 24 Properties Default FTP Site Properties 6 Click the Security Accounts tab and be sure that the Allow Anonymous Connections check box is selected Figure 25 Home Directory tab Default FTP Site Properties ex Boen K Reference and Troubleshooting FTP IIS and Firewall Information 33 7 Click the Home Directory tab an
55. ters and switches For example WDM relies on the HTTP HTTPS communications port designated by your Web service such as Microsoft Internet Information Service for push operations push refers to operations initiated by WDM and sent pushed to devices Push operations include Issuing quick device commands such as Refresh Device Information Reboot Change Device or Network Information Get Device Configuration and so on Distributing packages at a specific time either immediately or at a specific date and time Typically port 80 is designated as the HTTP port and port 443 is designated as the HTTPS port However if port 80 or the designated HTTP port or port 443 or the designated HTTPS port is closed WDM will be unable to push updates or quick commands to devices Table 4 lists the ports WDM uses and describes the respective communication protocols and their function ensure that these ports are open for proper communication between servers Table 4 Communication Ports WDM Component Protocol Port Function GUI HTTP 80 Communicate with the Web Service 280 and Standard Service FTP 21 Register new packages into the Master Software Repository OLE DB 1433 default Communicate with the WDM Can be configured Database during installation VNC 5800 Remote shadows devices 5900 Web Service HTTP 80 Communicate with the Web Agent 280 GUI and Standard Service HTTPS 443 Secure Communicatio
56. the link belowto remeve the Activation Code Your licensing information will seni over a secure Internet connection to ratieve the code Copy and Paste the Activation Code generated from the licensing web site https rapportlicensing coi Key Infomation Sale Key 72 65 HVS cated Noneeciew O4HFJUO STOGBD NYD LS Activation Code 3 Hes Lencel 4 Note your Sales Key and Non activated Key numbers as you will use them in the online WDM licensing form 74 Tip If the server on which you installed the Administrator Console MMC Snap in has internet access you can copy and paste the Sales Key and Non activated Key numbers from the Key Information area of the Licensing Wizard into the online WDM licensing form 5 server which has internet access use your browser to open the online WDM licensing form at https www rapportlicensing com clientframe rapport aspx Figure 15 Licensing form GO E verve tapperticensing ci v 4 D We 8 PBoctwate Rapport fy 8 Gods m First Name Last Name Address City 5 Selectasiale v or Province SSS Country Selectacounty ZipPostalCode Phone Number Company Email E Email Address Verity Sale Key Unactivated Key Security Certificate Get Activation Code zl 6 Enter the information to
57. these sections WDM Database Installation Tips You Need to Know Software Repository Installation Tips You Need to Know Administrator Console Installation Tips You Need to Know 74 Tip If you are installing or upgrading WDM components on multiple machines requires repeating the installation wizard for each component grouping you want be sure to select the correct components for the server on which you are installing or upgrading components For example you can use the InstallShield Wizard to install the WDM Database on one server and then use the nstallShield Wizard to install the other components on a second server Your WDM Enterprise Sales Key allows the WDM components to be separately installed on different servers Caution Installations on Windows Server 2008 Only During the installation if you are prompted to download and install the WebDAV Extension for IIS 7 0 simply follow the instructions see also Installing WebDAV Extension for IIS 7 0 20 4 WDM Database Installation Tips You Need to Know Depending on how you are installing use the following guidelines when prompted for Database configurations during an installation or upgrade If you are installing a new WDM Database on a server be sure to select the The Wyse Device Manager database has not been installed option Figure 6 Initial WDM Database installation Enterprise Database Confumation If you are using
58. ttempted first if HTTP fails the FTP protocol is then attempted 4 Tip HTTPS recommended can be enabled configured later on an HTTP repository For information on configuring WDM to securely manage your Wyse cloud clients and zero clients with general guidance and specific instructions on configuring WDM and Wyse devices for secure management refer to Wyse Knowledge Base Solution 22428 go to the Wyse Knowledge Base at http www wyse com kb and search for 22428 Figure 10 Repository communication protocol lt Back gt Canoni When selecting the authentication option s to apply to software repositories use the following guidelines note that you can select any or all of the options if you select all three options Windows Authentication is applied Anonymous Access Not Recommended This mode does not require a username or password to access the repository Installing or Upgrading WDM Enterprise Edition 23 Windows Authentication This is the most secure form of authentication in IIS When you log in Windows NT validates your login and only your username is transmitted over the network Your password is not transmitted Basic Authentication This authentication mode requires you to log in with a valid Windows NT username and password to access the system The password is transmitted over the network in clear text Figure 11 Repository Authentication If you have an existing repository server accou
59. uter Click Install to begin Components Status Requirement 7 Firewall Frewatison C Instaled R used by Device Manager SQL 2008 R2 Express SQL 2008 R2 Express Instaled Required for instaling SQL 2008 R2 Express Ext Install DGD0000 0000000800008 00080000 75 18 4 Device Manager Prerequisite Checker XE 7 Device Manayer Post Install Checker ola x Firewal Communication status in following components of Device Manager exceptions for ports to be configured successful database configuration refer to Components Master Master Soltware Reposidory Successtul Master Software Repository HTTPS Failed JL Por j If You are Upgrading Be sure to use the correct system administrator password SA Password for the current installations of your WDM Enterprise Edition For Typical Installations and Upgrades Use Defaults It is recommended to use the nstallShield Wizard recommendations IMPORTANT Typical installations are for FTP use only If you want to use HTTP or HTTPS you must perform a custom installation see Detailed Custom Installation and Upgrade Instructions For Custom Installations and Upgrades Use the Detailed Instructions Use the detailed instructions in Detailed Custom Installation and Upgrade Instructions Be Sure to Carefully Follow the Post Install Checker Recommendations The WDM Post Install Checker displays component status
60. ymous To see what data this error report contains click here Send Error Report F Open the IIS Web Sites Properties dialog box according to the IIS documentation for your server version Figure 19 Remove the RapportFilter entry from IIS example Web Sites Properties 3 Directory Security HTTP Headers Custom Errors Service ASP NET Web site Performance ISAPI Filters Home Directory Documents The following filters are active for all Web sites on this computer and executed in the order listed below These filters are visible only from this property page and cannot be viewed on the property pages of individual Web sites Filter Name RapportFilter t RpcProxy Low Remove t ASP NET 2 0 50727 42 Low Edt Enable Move up Nave di Filter Name RapportFilter reve dom Status Loaded Executable cilinetpu ARapportFilter dll Priority High Cancel Apply Help On the ISAPI Filters tab select RapportFilter from the list click Remove confirm and then click OK After removing the RapportFilter entry from IIS restart the server You should no longer see Microsoft data execution prevention and IIS error messages after server restart Reference and Troubleshooting FTP IIS and Firewall Information Although WDM automatically installs and configures everything you need for WDM use with respect to FTP IIS and the Windows Firewall the following r

Wyse Personal Computer 883886-01 User's Manual

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