Strong Pools and Spas Freedom User's Manual
Contents
1. Do not stay in the water for extended periods of time Set reasonable time limits Leave the Hot Tub cool down take a shower relax then return for another stay FOR YOUR RECORDS For future use it is advisable that you write down some information pertaining to the model of the spa you have purchased If you are unsure of the model name frame size etc contact your dealer immediately to acquire the information needed When making a warranty claim or just purchasing replacement parts it is necessary to know the following information PURCHASE DATE ee ee MODEL NAME Failure to return this registration card and a photocopy of the sales receipt within 30 days of purchase voids all warranties provided by Strong Pools and Spas v Purchaser s Name Purchase Date Address Model Name City State Zip Serial Number Telephone No Dealer s Name Address Signature Comments 13 RETAIN THIS BOOKLET FOR FUTURE REFERENCE FOR ANY MISSING PARTS PROBLEMS OR QUESTIONS CALL MONDAY THROUGH FRIDAY 8 30 AM 5 00 PM E S T 570 275 2700 PLACE STAMP HERE STRONG POOLS amp SPAS 3204 Point Township Drive Rte 11 P O Box 108 Northumberland PA 17857 USA2. LIMITATIONS E THIS LIMITED WARRANTY IS NON TRANSFERRABLE AND ONLY APPLIES THE ORIGINAL PURCHASER THIS LIMITED re SD RSS e WARRANTY SUPERCEEDS THE PLACE OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED IN FACT OR AT LAW uu cn ae INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE ALL WARRANTY SERVICE MUST BE ed AUTHORIZED BY STRONG SPAS AND PERFORMED BY ITS AUTHORIZED AGENT NO DEALER DISTRIBUTOR SERVICE EE ON Wee M COMPANY OR OTHER PARTY IS AUTHORIZED TO CHANGE MODIFY OR EXTEND THE TERMS OF THIS LIMITED Be e WARRANTY IN ANY WHATSOEVER EI Nee ed For current update changes on warranties consult our website at www strongspas com E E o E F nny T m m m T m m m m m y m m m T m m mm Se Se Se Se SS XE NE EU SEE URSI Points on Spa Safety for Strong Spas Spa Owners SAFETY PRECAUTIONS DANGER RISK OF INJURY 1 2 Please use the Hot Tub when others are present Children should be supervised at all times To avoid the risk of drowning keep the filter clean and unclogged Do not remove the suction drain cover Do not modify the suction or filtration systems Exercise caution when entering or leaving the Hot Tub When changing positions be sure of your footing before applying your full weight as water refraction can be misleading
3. The space you choose to install your spa is a very important decision you should consider all of the listed suggestions Check your local code office for understanding of building fencing gates electrical plumbing and enclosure required codes A location should be selected to compliment your lifestyle the view from your house and the ability to supervise the spa Position the spa in relation to the surroundings of trees sunlight exposure wind bathroom location landscaping and evening lighting The spa with water is very heavy if the spa is placed on flooring or decking be sure the structure is strong enough to support the weight The necessary support should be at least 75 pounds per square foot Install your spa in a way that will allow easy access to the equipment door Storage area for maintenance equipment and chemicals storing chemicals inside your spa cabinet will void the warranty Indoor Considerations All of the interior of the spa location must be able to withstand high humidity The spa chemi cals may have some corrosive effect Floor drain is needed to carry off splashed water from the spa It is strongly advised NOT to locate a spa on second story location that may be above fin ished living space Electrical General Instructions It is recommended that a licensed electrician install the power to your spa in accordance with the National Electric Code or any local electrical codes in effect at the
4. Heater is shut down but other spa functions continue to run normally Solution Follow the action required for HFL message Heating capability of the spa will not reset automatically you may press any button to reset gr Problem Possible inadequate water poor low or air bubbles is detected in the heater Spa is shut down for 15 minutes Solution Check water level in spa Refill if necessary If water level is okay make sure the pumps have been primed Press any button to reset or this message will automatical ly reset within 15 minutes If problem persists contact your dealer or service organiza tion Problem Inadequate water detected in heater Displays on third occurrance of dr message Spa is shut down Solution Follow action required for dr message Spa will not automatically reset Press any button to reset Freeze Protection If the temperature sensors detect a drop to below 44 F 6 7 C within the heater the pump will automatically activate to provide freeze protection The equipment stays on until 4 minutes after the sensors detect that the spa temperature has risen to 45 F 7 2 C or higher opa Maintenance The maintenance and care of your spa is simple and easy to carry out and if performed regularly as scheduled problems will be minimal It is important that the following procedures be read through and carried out on a regular basis for the best long term overall performance of your spa The
5. Note Damage caused by improper winterizing will not be covered under warranty You may want to contact a professional for proper winterizing 11 SUN s FREQ M NT NR T Hind E ELT Ea rs 5 fae ji Creating a lifestyle that lasts a lifetime RULES s PSS OM Mena a DES M ON Wag S WARRANTIES m NUN E e w Spa Structure 7 years irony 24 tee lt Strong Spas warrants the original retail purchaser the structural integrity of the spa shell against water loss due to defects E EC US M 4 in material or workmanship for a period of 7 years from the date of the original retail purchase repair or replacement El Hy pr eae M Spa Surface 3 years c Wir 2 H H H e ess m Strong Spas warrants the original retail purchaser the surface integrity of the spa against blistering or delaminating as a he D NDA result of defects in material or workmanship for a period of 3 years repair or replacement zs Sue Plumbing 3 years i SA E n metr SU N n Strong Spas warrants the original retail purchaser the integrity of the spas plumbing against leaks as a result of defects in Dr eoe oe AN Eo material or workmanship for a period of 3 years parts and labor 3 nee aT b j AS H ETT Equipment 2 years Strong Spas warrants the original retail purchaser the integrity of the spas
6. adjustable jets probably in off position At times can lock into position may require some effort 2 Pinched line cutting off flow before reaching spa 3 Water diverter valve if present may be closed Air controls not working 1 Remove cap on air valve with flat head screw driver and make sure not broken or improper alignment 2 If internals are broke call tech support Troubleshooting continued from previous page HH OH TN 5H 5b 5n Problem Solution Problem Solution Problem Solution Problem Solution Problem Solution Problem Solution Problem Solution Problem Solution No message on display Power has been cut off to spa The control panel will be disabled until power returns Spa settings will be preserved until next power up Temperature unknown After the pump has been running for 2 minutes the temperature will be displayed Overheat The spa has shut down One of the sensors has detected that 110 F 43 C at the heater DO NOT ENTER THE WATER Remove the spa cover and allow water to cool Once the heater has cooled reset by pushing any button If soa does not reset shut off the power to the spa and call your dealer or service organization Overheat The spa has shut down One of the sensors has detected that the spa water is 110 F 43 C DO NOT ENTER THE WATER Remove the spa cover and allow water to cool At 107 F 42 C the
7. any other serious illness and pregnant women should consult with their physician before using the spa Excessive water temperature can be dangerous Before entering the spa the user should measure the water temperature with an accurate thermometer since the tolerance of the water temperature regulating devices may vary as much as 3 C 5 F The Water should never exceed 40 C 104 F and lower water temperature is recommended for extended use exceeding 10 15 minutes and for young children Long exposure at higher temperature can result in dizziness and or hyperthermia Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98 F 36 7 C The symptoms of hyper thermia include dizziness fainting drowsiness or lethargy The affects of hyperthermia include Unawareness of impending hazard Failure to perceive heat Failure to recognize the need to exit the spa Physical inability to exit the spa Fetal damage in pregnant women Unconsciousness resulting in a danger of drowning Children should be supervised at all times Keep all jets under water with exception of neck jets Actual features included in spa s descriptions and photos are subject to change without notice Installation Spa placement Spa Location Improper installation may result in equipment damage and will void the warranty Your spa must be placed on a flat level surface
8. family many years of comfort and pleasure Please take time to read all the instructions before you install your Strong Pools amp Spa Freedom spa This manual explains safety precautions installation instructions operating directions and maintenance procedures If you have any questions after reading this manual please call your dealer or Strong Pools amp Spas service representative at 1 800 787 6649 Read and understand all safety instructions operating instructions and all warnings and cautions before adding water or attaching electrical power Your Strong Spas Spa Serial Number is located on the Control Pack box panel The Freedom Spa Please use this space to record the pertinent information about your new spa here Remove access panel to reveal Control Pack box as shown Date of Purchase Color seas JL TL JL JEJE IE TE TE JEJE ILI Health Safety Spas are known for their helpful qualities such as hydrotherapy and arthritic relief But spas are not only a toy there are several health concerns which the owner must be aware of such as the following WARNING People with infectious diseases should not use a spa The use of alcohol drugs or medication before or during spa use may lead to uncon sciousness with the possibility of drowning Do Not use the spa immediately following strenuous exercise Persons suffering from heart disease diabetes high or low blood pressure or
9. retail purchase RECEN Nec eem i ES em Exclusions ER NEM ERE flies This limited warranty is enforceable only by the original retail purchaser Fuses covers light bulbs light lenses spa ESSEN 5 MD MET DANS es nr pillows seals on pumps and motors and any dealer installed accessories are specifically excluded from this limited warranty 2 E All warranties are null and void if any of the following occur A AUN 2 29e m y 2 mE the spa has been subject to alteration neglect misuse or abuse m i Y RRS E 5 x Nios eee any damages caused by failure to install maintain and operate the spa in accordance with the recommendations QU n contained in Strong Spas Owners Manual EN any and all costs of spas removal and replacement including but not limited to removal and transportation damages Mes sa Us to landscaping house structures z the spa has been used non residential application or an application in which it was not designed d oW spa shell damage caused by excessive heat build up due to failure to cover the spa while empty of water and or B 2 es i i EE exposure to direct sunlight any damages caused by improper maintenance of spa water chemistry or by any undissolved spa chemicals which E eh Meier s Lm AM may cause blea
10. spa should automatically reset If soa does not reset shut off the power to the spa and call your dealer or service organization Ice Potential freeze condition detected No action required The pump and blower will automatically activate regardless of spa status Spa is shut down The sensor that is plugged into the Sensor A jack is not working If the problem persists contact your dealer or service organization May appear tem porarily in an overheat situation and disappear when the heater cools Spa is shut down The sensor that is plugged into the Sensor B jack is not working If the problem persists contact your dealer or service organization May appear tem porarily in an overheat situation and disappear when the heater cools Sensors are out of balance If alternating with spa temperature it may just be a tempo rary condition If flashing by itself spa is shut down If the problem persists contact your dealer or service organization Troubleshooting continued from previous page HL Problem A significant difference between temperature sensors has been detected This could indicate a flow problem Solution Check water level in spa Refill if necessary If water level is okay make sure the pumps have been primed If problem persists contact your dealer or service organiza tion Problem Persistent low flow problems Displays on the fifth occurrence of HFL message with in 24 hours
11. specially made to remove accumulation of oils and other contaminates which will ensure good sanitary water and extended filter cartridge life ADDING CHEMICALS to your spa water Add to the center of the spa with the pump and the air blower bubbles operating simultaneously Make sure the water is heated Never add chemicals to cold water as this will effect chemical action Also never add chemicals directly into the skimmer Store all chemicals in a cool dry place and in such a way as to prevent children and pets from con tacting WINTERIZING Before draining power must be turned off at the GFCI circuit breaker Attach a garden hose to the faucet and open it Water will start to drain You can use the water to water the garden You can also siphon the water from the spa The drain faucet will not remove all the water You may have to remove a small amount of water by hand using a towel You must also use a wet vac to remove the water from the lines by suction and or blowing Water left in the line and jets might freeze and dam age them To adequately clean out the lines place the wet vac over each jet face for 10 15 seconds Remove the filter cartridge and do the same to the filter cavity also let the water drain from the heater tube by loosening the black split nuts on each side of the heater tube Remember to retighten the split nuts when completed Use the wet vac to vacuum up any water that may have drained on the spa floor area
12. the high speed will automatically turn off after 15 minutes It may also activate for at least 2 minutes every 30 minutes to detect the spa temperature and then to heat to the set temperature if needed depending upon mode When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be started The start up temperature is set at 100 F 37 C The last measured temperature is constantly displayed on the LCD To display the set temperature press the Temp button once To change the set temperature press the button a second time before the LCD stops flashing Each press of the Temp button will continue to either raise or lower the set temperature If the opposite direction is desired release the button and let the display revert to the current water temperature Press the button to display the set tempera ture and again to make the temperature change in the desired direction after 3 seconds the LCD will stop flashing and display the current temperature There are several color options in our spas and by pressing the light button in quick succession the customer can cycle through the different lighting options BEFORE START UP IMPORTANT UNION ADJUSTMENTS There are SIX unions that require hand tightening prior to operation of your spa When filling the spa with water keep observing these fittings for any slight water drips If a drip is observed just hand tighten until drippi
13. Equipment Pack pumps heater control system i i i x ee VG ii M NC gt At j a f to be free from defects in material and workmanship for a period of 3 years from the date of the original retail purchase zs E parts and labor res iru a Cabinet Structure 5 years EI ee CT Strong Spas warrants the original retail purchaser the integrity of the spas cabinet structure to be free from defects in E SAN Ven material and workmanship for a period of 5 years from the date of the original retail purchase repair or replacement E ay ie i i i aig ene aco ifi espe lt Warranty Specifics Tm es oS EI 9 e S i PS ics Ozonators Strong Spas warrants the original retail purchaser that the factory installed ozonators will not malfunction due to x ud i i igi i LL defects in workmanship for a period of 1 year from the date of the original retail purchase m WS Cabinet Structure Strong Spas warrants the original retail purchaser that the factory installed Tropical Series Cabinet will ET QI 25596 i i i d 1 NE have a ive year warranty on the integrity of the spa cabinet T e Wu LED Lighting Strong Spas warrants the original retail purchaser that the factory installed LED Lighting System will have a 1 27 m warranty to be free from defects in workmanship and materials from the date of the original
14. OWNER S MANUAL Freedom TM STRONG Creating a lifestyle that lasts a lifetime 3204 Point Township Drive Rte 11 P O Box 108 Northumberland PA 17857 1 800 STRONG 9 1 800 787 6649 12 20 06 Table of Contents ree 1 ome odi c ett e 2 Installation Spa placement seen 9 Electrical Gererall ssscsssssssssssssssssssssssssssssssssssssssssssssssssesssssssssssssusecssssssssssssesescsssseesssssueseseses 4 Control Panel IRI ER seine 9 Start Up Preparations ssssssssssssssssssssssssssssssssssssssssssesssssssssssssesessssessssssssessssssecssssssesssesssensenen 6 Chaiigirig Sinuna Trouble Shooting Freeze Protection stt 7 9 fentit 10 11 12 13 13 Be sure to locate the Registration Form at the back of this owner s manual Please fill it out and send it to Strong Pools and Spas immediately Failure to return the registration card and a photocopy of the sales receipt within 30 days of purchase voids all warranties provided by Strong Pools and Spas Introduction Congratulations on your purchase of the finest Rotational Molded resin base with acrylic insert whirlpool spa on the market today We at Strong Pools amp Spas are excited to assist your family in Creating a Lifestyle that Lasts a Lifetime With proper care operation and maintenance your spa will provide your
15. ching of the spa shell and erosion or discoloration of stainless jets NS any repairs that are done by any one other than authorized Strong Spas agent or anyone without expressed written ESSEN permission by Strong Spas warranty department I er er E DISCLAIMERS Ne 2 ALL IMPLIED WARRANTIES ARE NULL AND VOID IF THE RETAIL PURCHASER FAILS TO RETURN THE SPAS WARRANTY n CARD BACK TO THE MANUFACTURER SUPPLIED WARRANTY ADDRESS WITHIN 30 DAYS FROM DATE OR PURCHASE a STRONG SPAS ITS AUTHORIZED AGENTS SHALL NOT BE LIABLE FOR ANY NJURY LOSS COST OR OTHER DAMAGE E WHETHER INCIDENTAL CONSEQUENTIAL SPECIAL OR PUNITIVE ARISING OUT OF ANY DEFECT COVERED BY THIS EIU E SD ites LIMITED WARRANTY INCLUDING WITHOUT LIMITATION LOSS OF USE OF THE SPA AND COST FOR REMOVAL OF Er DEFECTIVE PRODUCT EVEN IF STRONG SPAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE THE See pe eae EE lue LIABILITY OF STRONG SPAS UNDER THIS LIMITED WARRANTY IF ANY SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID me S rae FOR THE DEFECTIVE PRODUCT COVERAGE UNDER THIS LIMITED WARRANTY SHALL COMMENCE AS OF THE ORIGINAL c A IIIS DATE OF PURCHASE AND THE DURATION OF SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER LA Oh Wee et BEYOND THE STATED TIME PERIOD THESE DISCLAIMERS SHALL BE EQUALLY APPLICABLE TO ANY SERVICE PROVIDED Be zm Ne BY STRONG SPAS OR ITS AUTHORIZED AGENTS EU Ng E E SN ES et
16. e temperature creeps more than 2 degrees above the set point it will turn back on when temperature drops to the set point The filter cycle begins six 6 minutes after the spa is energized The second filter cycle begins 12 hours later Filter duration is programmable for 2 4 6 8 hours of for continuous filtration indicated by FILC The default filter time is 2 hours To program press Temp then Jets Press Temp to adjust Press Jets to exit programming The default filter time is 2 hours Troubleshooting No power to spa 1 Check proper connection of to pack 2 Check fuse in pack 3 Must have very good ground connection If none call tech support Trips Breaker 1 Make sure dedicated line 2 Check breaker 3 First take note to how long runs before trips Trips instantly 1 Mis wired check electrical wiring 2 Breaker replacement 3 Short in Ozone unhook to check call tech support 4 Short in pumps unhook to check call tech support Trip after purge 1 Heater has short check heater call tech support Poor Water Flow 1 Clean filter 2 Check if adjustable jets are all open 3 May have air lock prime pump by loosening top pump union 4 If water diverted valves are present make sure they are all the way open 5 If gate valves are present make sure they are all the way open 6 If none of this works possible line obstruction or impeller loose on pump drive shaft No water or air flow to jet 1 If
17. f chemical can be added in quantities of 0 5 ounce per 500 gallons of spa water Check the chlorine level at least seven hours or more after adding to determine the full effect of the added chemical Liquid chlorine is not recommended ORGANIC POLYMERS are used in various forms These chemicals clear up cloudy or dirty water appearance and prevent calcium deposits on the inside spa finish plumbing and heating equipment Use as recommended by the manufacturer METAL GON or its equivalent is a chemical that will prevent iron in the spa water from staining the spa finish This chemical is added to the spa water when the spa is filled for the first time or when refilled Use as recommended by the manufacturer SILICONE EMULSION quickly and effectively disperses foam and is completely compatible with the other chemicals listed Use as recommended by the manufacturer SPA WATER should be changed periodically depending upon frequency of use and other condi tions that may affect water suitability Typically 60 to 90 days is a satisfactory interval under normal conditions With heavy usage the interval between water changing should be less SPA FILTER CARTRIDGE should be cleaned every 2 to 4 weeks depending on the frequency of use Rinse the filter cartridge with a pressure hose and re install filter cartridge in the filter housing When changing spa water it is good practice to soak the filter cartridge in filter cleaner The filter cleaner is
18. filtering cycle of your spa should be operated at least two hours or more a day whether or not the heater is heating to remove impurities and to prevent disposition of contaminants in your spa The filtering system works automatically Keep the spa covered when not in use to reduce the loss of heat and to keep debris from settling in the water Maintaining the spa s proper water chemical balance is essential to the comfort and safety of the user Water mineral content varies constantly and is directly affected by evaporation and the use of cleaning and maintenance chemicals which will increase mineral content when added If the mineral content deviates from prescribed pH level 7 2 7 8 deposits on the spa walls filter electric heating element or gas heater manifold and piping may adversely affect the condition of your spa equipment Since the water capacity of your spa is far less than that of a swimming pool the chemical reaction caused by the presence of one or more persons in the spa is more rapid and pro nounced In other words it is much more difficult to maintain the proper pH balance in a spa than in a swimming pool For these reasons it is important to check frequently the total alka linity of the water the pH level and the sanitize level then add prescribed chemicals as nec essary to maintain the proper chemical balance Failure to maintain a proper balance of chemicals in your spa will result in an early premature failure of you
19. ng ceases Startup Preparations Make sure that if spa is equipped with gate valves that valves are opened These gate valves are easily noticed in your access area by the distinct T shaped handle When filling your spa remove the filter and place hose into filter area This will fill the plumb ing first and hopefully reduce the chance of air lock Fill your spa above top jets excluding neck jets POWERING SPA Power up spa Controls will read Pr this indicates priming mode which is intended to clear unwanted air Priming mode will last less than five 5 minutes and begin normal operations A Most spas do not require pump priming B Purge will clear lines of un desired air pockets C If pump makes inconsistent sounds cavitations then it will need primed this can be done by loosening the unions Top display will then read water temperature Due to the variations in spas and outside conditions spas may take up to 24 hours to reach desired temperature Changing Filter Cycles FILTRATION Proper filtration is an important key to maintaining the clarity of your spa s water The filter system is designed for unsurpassed effectiveness at removing debris and suspensions from the water anytime the water is circulating Your control panel is set to filter for two hours every twelve hours A two speed pump is supplied with your spa that provides filtration on low speed the low speed will shut off if th
20. r spa parts including but not limited to the spa cover piping certain electrical components in the spa electrical control box and topside panel thus voiding the warranty ESSENTIAL CHEMICALS AND THEIR USE The following information on chemical use for spa maintenance is provided strictly as a guide for the spa owner and may or may not be appropriate to maintain your spa correctly and may under certain conditions be harmful to your spa and or persons using the spa Always check with your pool and spa dealer to determine which chemicals and or proce dures they recommend to maintain your spa correctly STRONG POOLS amp SPAS does hereby claim no responsibility or liability for use of and quantities of the chemicals listed CONCENTRATED CHLORINATING GRANULES The minimum chlorine level in the spa should be at least 2PPM parts per million Chlorine level should be tested frequently and the chemical added to maintain a safe level of 2PPM This type of chemical can be added in quantities of 0 5 ounce per 500 gallons of spa water Check the chlorine level at least seven hours or more after adding to determine the full effect of the added chemical Liquid chlorine is not recommended 10 opa Maintenance continued CONCENTRATED CHLORINATING GRANULES The minimum chlorine level in the spa should be at least 2PPM parts per million Chlorine level should be tested frequently and the chemical added to maintain a safe level of 2PPM This type o
21. time of installation Power supply installation must include a properly rated GFCI circuit breaker The circuit breaker must be dedicated and cannot be shared with any other appliances It should be labeled and easily accessible to users Power supply must be hard wired into the power pack DO NOT USE EXTENSION OR PLUG TYPE CORDS OF ANY KIND The use of a shut off box near the spa is recommended Metal surfaces within 5 feet of the spa must be grounded to the spa 220V Freedom Electrical Connections This change must be performed by a certified electrician TERMINAL These wires go to Three Wire L2 RO the PC Board amp Ground N E Control Circuit GRD md C Connections should be made using copper conductors only The connecting wire and circuit breakers or fuses must be sized to accommodate the total ampere load as specified on the equipment module data label Strong Pools and Spas only makes electrical recommendations always consult a certified electrician Control Panel Identification Blower Jets Temp Light Warm SPAS Creating Nfestyte that lasts Jets 2 This key is not used to activate any operation in Strong Spas Touch the Jets button once to activate the low speed of the pump and again for the high speed Press the Jets button again to turn off the pump If left run ning the low speed of the pump will automatically turn off after 4 hours and
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