Sprint Nextel protoge 699030 User's Manual
Contents
1. 45 4 Group Listen 47 5 Hunt Group Features 48 Customizing 1 Three Features For Easier Dialind 4 rm 51 Your Keyset 2 Three Features For Easier Answering llle 54 3 Secutity cie ERR 56 4 Cancel Operations 58 5 Setting The Feature Keys 59 6 Headset Operation 61 7 Background Music 62 bi Voice Mail 1 Voice Mail Features 63 Features Glossary ska Eee mr 65 Index oe oe oe Eid 67 l SSS ii Proteg Keyset User Guide without display chapter one Introduction 1 How to Use this Guide Your Proteg keyset is the perfect tool for today s workplace This guide shows you how to set and use the many advanced and labor saving features available to you Some features are only available with specific software versions If you are not sure whether a feature is available to you please see your system administrator Getting Started Read this chapter carefully it contains some important safety instructions Then flip through the rest of the guide to become familiar with how information is organized Study the features you will use on a daily basis Keep this guide handy so you can quickly refer to it as you need How to Locate Information If You Want Then Refer To General information on using your keyset Chapter 1 Introduction To use a specific feature Index to point you to the page2. To cancel CLEAR l Press the Clear key Placing a Callback to a Busy Trunk or Trunk Route To activate x x x 1 Dial the outside line number or Dial the trunk route number Receive busy tone 5 3 Dial 5 Receive confirmation tone Responding to a Trunk Callback 1 Your extension rings The LED for the appro priate line key flashes red 2 Press the line key Receive dial tone 3 Dial the outside number 28 Proteg Keyset User Guide without display 3 Making Calls 8 Camp On When you call a busy extension you can choose to use the Camp On feature remain off hook and wait for the busy extension to become available You will hear music on hold while waiting if your system is equipped with a music source Only one extension can camp on to another at any one time If you hear a warning tone another extension user has already camped on to the busy exten sion You can still use the Callback Busy feature which will alert you when the line becomes free Camp On is a useful feature for urgent calls If two parties are competing for the same busy extension Camp On overrides Callback Busy even if the Callback Busy feature was activated first To activate Keysetis in idle state 2 Dialextension number Receive busy tone 3 Dial4 4 Receive confirmation tone 5 Music on Hold plays until the called extension hangs up 6 The call rings through To cancel while waiting for
3. 54 Proteg Keyset User Guide without display 7 Customizing Your Keyset Voice Calls To receive Keysetis idle or in use on a call 2 Press the Function key and then dial 98 To prevent FUNCTION Keysetis idle or in use on a call x 9 8 2 Press the Function key and then dial 98 Auto Answer To activate FUNCTION 1 Keyset is in idle state 16 2 2 Press the Function key and then dial 6 To cancel FUNCTION 1 Keyset is in idle state 16 x 2 Press the Function key and then dial 6 Distinctive Ringing To change ring cadence FUNCTION 1 Keyset is in idle state f 7 2 Press the Function key and then dial 7 3 Dial 1 2 3 or 4 to listen to each ring cadence Stop when you have made your selection CLEAR 4 Press the Clear key to exit when completed LIE L o E Proteg Keyset User Guide without display 55 7 Customizing Your Keyset 3 Security For security reasons you must enter a password in order to use three features Remote Follow Me Call Forward on page 15 Authority Code on page 30 and Lock Unlock on page 57 Ask your telephone system administrator if you are unsure what your password is Use the Password Change feature to change your password The temporary password is 0000 at default The Lock Unlock feature is designed to prevent unauthorized trunk calls from your keyset while you are away from your desk A locked extension will still recei
4. FUNCTION 1 Press the Function key and then dial 76 Proteg Keyset User Guide without display 43 6 Convenience Features 2 Reminder Service The Reminder Service feature acts like an alarm clock Use it to remind your self of appointments Use the 24 hour clock format to record the time for the reminder For example 2 23 p m is recorded as 1423 The attendant can program reminders for other keysets in the telephone system When the reminder time is reached your keyset will ring to alert you even if you are active on a call To activate 1 Keysetis idle or in use on a call Press the Function key and then dial 92 FUNC O z 2 3 Enter time for reminder in 24 hour format 4 Receive confirmation tone To cancel FUNCTION 1 Keysetis idle or in use on a call rg 2 Press the Function key and then dial 92 3 Receive confirmation tone b Ooa al M M M a 44 Proteg Keyset User Guide without display 6 Convenience Features 3 Speed Dial Numbers A Speed Dial Number stores either an outside telephone number or an account code You may store a maximum of 20 digits including special dialing charac ters in a single speed dial number When storing an outside telephone number you can specify the trunk or trunk route to be used Refer to Special Dialing on page 26 if you need to include dialing characters such as pause and flash Storing a Speed Dial
5. Index Abbreviated Numbers see Speed Dial Numbers ABR see Automatic Busy Redial Account Code 11 14 22 Agent Help 48 Agent Log Off Log On 17 Alarm Clock 44 Attendant Calling the 19 Authority Code 30 56 Auto Answer 9 54 Auto Conversation Record 63 Auto Transfer Mode 33 Automatic Busy Redial 23 Automatic Hold 9 31 Automatic Line Selection 51 Avoiding Calls 16 Background Music 62 BGM see Background Music Blind Transfer 33 Busy Call Forward 11 13 Busy Trunk route 27 Call Forward 11 15 Password 56 Voice Call 54 Call Me Messages 41 Call Park see Transfer No Ring Call Pickup 10 33 Callback 27 Calling an Extension 19 Camp On 9 29 Cancel All Call Forwards 12 Cancel Operations 58 Class of Service 30 65 Cleaning 7 Clear Key 2 3 Conference 36 Dialing Speed Dial Numbers 25 Dialing Voice Mail 63 Dial Pad 2 3 Direct Call Forward 11 12 Directed Call Pickup 10 Distinctive Ringing 54 Diversion see Call Forward DND see Do Not Disturb DND Override 20 Do Not Disturb 16 Voice Call 55 DSS 65 Dual Function Feature Keys 2 3 25 59 ECF see External Call Forward Exclusive Hold 32 External Call Forward 11 14 Extinguish Voice Mail Light 64 Feature Access 8 Feature Interaction 8 Feature Keys 2 3 Feature Code Settings 59 Flash 26 45 Follow Me Call Forward 11 15 Forced Diversion 17 Forced Release 37 Forward 11 Proteg Keyset User Guide without display
6. Keyset User Guide without Display ItemNumber 30 SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL ACCURACY OF THIS GUIDE FEATURES AND TECHNICAL DATA ARE SUBJ ECT TO CHANGE WITHOUT NOTICE Copyright 2000 North Supply Corrpany All Rights Reserved Sprint and the diarrond logo are registered traderrarks of Sprint Corrmunications Corrpany LP used under license Contents Introduction Answering Calls Making Calls Pu Call Handling Paging And Messaging How To Use This Guide Your Keyset s Parts 2 Understanding the Lights 6 Understanding the Tones 7 Care Of Your Keyset 7 Your Proteg Phone System 8 Answering Calls 9 Call Pickup 10 Call Forward 11 Avoiding Calls 16 Placing Intercom Calls 19 Off Hook Voice Announce 21 Placing Outside Calls 22 Redialing 23 Dialing Speed Dial Numbers 25 Special Dialing 26 Callback 004 27 Camp Qn ies 29 Authority Code 30 Hold see ld ee ee dns 31 Transferring Calls 33 Conference 0 36 Paging elim 39 Messaging 41 Proteg Keyset User Guide without display i Contents EE Convenience 1 M t ss RA 43 6 Features 2 Reminder Service 44 3 Speed Dial Numbers
7. Keyset is in idle state Press the Function key and then dial 1 Dial the speed dial number Dial 2 Press the Hold key Receive confirmation tone I o Proteg Keyset User Guide without display 6 Convenience Features 4 Group Listen Your system administrator can confirm if the Group Listen feature is available to you Activate the Group Listen feature to permit others in the immediate area to lis ten through the speakerphone to the distant side of a call while you continue to use the handset The keyset microphone is muted so your audience can listen but not participate You can hang up the handset at any time to change to full speakerphone operation The volume control key on the keyset controls the speaker volume Important Note We recommend that you activate the Mute feature before returning the handset to the cradle to avoid the possibility of an audible squeal or feedback Activating Group Listen 1 While on an active call press the Speaker key 3 Distant party is audible over microphone speaker Changing to Full Speakerphone operation 1 Mute your keyset by pressing the Mute key 2 Replace handset on cradle 3 Press the Mute key again Returning to Handset Operation 1 From a Group Listen situation press the Speaker key Terminating a Group Listen situation CLEAR 1 Press the Clear key Proteg Keyset User Guide without display 47 6 Convenience Features 5
8. 830 859 3 Call is connected Pick up the handset or use the keyset speaker to talk to caller Group Call Pickup 1 Dial your pickup group number 2 Call is connected Pick up the handset or use the keyset speaker to talk to caller 10 Proteg Keyset User Guide without display 2 Answering Calls 3 Call Forward Call Forward gives you the ability to redirect calls from your extension to other extensions Proteg gives you the flexibility to forward some or all of your calls to one or more extensions depending upon the situation An example would be that you could set up your phone to forward all external calls directly to voice mail with intercom calls going directly to the operator The three most commonly used forwarding options are Direct Busy and No Answer Direct forwarding allows you to send calls to another extension number before they ring at your extension Busy forwarding sends a call to another extension number when yours is busy No Answer forwarding allows you to send calls to another extension number if yours goes unanswered for a specific period of time You are allowed to forward calls to either extensions or hunt group numbers The extensions can be at remote locations if your system supports them You are able to specify whether to forward just the intercom or external calls or to forward all calls For example you might set Busy Call Forward to divert intercom calls to a colleague s extension a
9. Customizing Your Keyset 2 Three Features For Easier Answering Voice Call Auto Answer and Distinctive Ringing are three features that you can use to make answering calls easier and faster Voice Call When you set your keyset to allow voice calls intercom callers are connected immediately over the speakerphone without requiring you to go off hook You will hear a single tone to alert you Outside calls continue to ring at your exten sion in the usual way so too will blind transfer calls Note that when voice calls are allowed no Call Forward instructions you have programmed will be followed Do Not Disturb however will continue to oper ate Auto Answer Use the Auto Answer feature to select how incoming calls will be answered With Auto Answer set to off you must press an appropriate feature key to answer an incoming call This can be one of the following AnICM key a feature key designated for intercom calls A Trunk or Trunk Group key An Overflow key a feature key designated for all additional outside lines With Auto Answer set to on you can answer ringing calls by lifting the hand set or pressing the Speaker key Distinctive Ringing Distinctive Ringing allows you to choose from four different ring cadences to distinuguish your phone s ring from that of others in your immediate area The ring cadence you select works for all tones you hear on your keyset See page 7 for a table of ring tones
10. Press the Hold key to save your selection HOLD 7 Receive confirmation tone id Programming a DSS Key Keyset is idle or in use on a call Press the Function key and then dial 3 Press the feature key you wish to program Dial 1 Enter the extension directory number FUN O zl O z Press the Hold key to save your selection HOLD Receive confirmation tone DA do bars HPE Proteg Keyset User Guide without display 59 7 Customizing Your Keyset UN E Tl I Z c z O O z HOLD EE DA A Ge ET i NCTION _ HOLD Programming a Speed Dial Number Under a Feature Key Keyset is idle or in use on a call Press the Function key and then dial 3 Press the feature key you want to program Dial 1 Enter the speed dial number Press the Hold key to save your selection DICg UA E D Receive confirmation tone Programming the Secondary Level of a Dual Function Feature Key Keysetis idle or in use on a call 2 Press the Function key and then dial 1 3 Press the dual function feature key you want to program Dial 1 Enter the speed dial number Press the Hold key to save your selection Receive confirmation tone Deleting a Feature Key s Contents Keysetis idle or in use on a call 2 Press the Function key and then dial 1 if you are deleting the upper level of a dual function feature key or Press the Function key and then dial 3
11. 2 The called party must be using the handset Your OHVA call will be con nected through the speakerphone 3 The called party s keyset must be programmed to permit OHVA calls Your system administrator can advise if this is the case OHVA is programmed at the system level to connect immediately or after a specified period of time This gives the called party time to reject the call before being interrupted Note therefore that the called party may reject your OHVA If this occurs you will receive an error tone If you attempt to place an OHVA call to a Business keyset or a plain single line telephone you will receive an error tone Placing an OHVA call Dial the extension number etx 2 Receive busy tone o 3 Dial 0 4 You are connected through the speaker of the called party D u a aa a a a x L L SS S SSSSSSS25 Proteg Keyset User Guide without display 21 3 Making Calls 3 Placing Outside Calls If your company has different types of outside lines your telephone system may use the Least Cost Routing feature to ensure calls are made using the cheapest possible route You may be required to enter the Least Cost Routing feature code on some or all of your long distance calls Alternatively your system may be programmed to select the cheapest route automatically If your company wants to monitor outgoing calls for cost or billing purposes you may need to enter account codes for some
12. 26 Proteg Keyset User Guide without display 3 Making Calls 7 Callback When you place an intercom call to a busy or unattended extension you can request a callback and hang up You then receive a callback when the busy extension becomes available or when the unattended extension is next used goes off hook and back on hook You may also request a callback on a busy trunk or trunk route Again you receive a callback when the trunk or trunk route becomes available The callback signal is two double rings Several parties may activate the callback feature on the same extension trunk or trunk route Callers receive callbacks in the order in which they requested them Placing a Callback to a Busy Or Unattended Extension To activate Dialthe extension number 2 Receive busy tone or Receive no answer 3 Dial5 4 Receive confirmation tone aE To delete individual callback FUNCTION 1 Press the Function key and then dial 5 2 Dial the extension number 3 Receive confirmation tone To delete all callbacks FUNCTION 1 Press the Function key and then dial 5 gt 2 Receive confirmation tone E b 2 S Proteg Keyset User Guide without display 27 3 Making Calls lici Ai Q na aa Oi _______ Responding to a Callback To activate Your extension rings 2 Lift the handset or Press the Speaker key 3 The call rings through to the extension
13. 5 Paging and Messaging Answering a Message Message Waiting key light is flashing quickly Press the Message Waiting key 3 Callis placed to the extension that sent the message 4 If the Message Waiting key continues to flash you have at least one more message Repeat the process to reply to all your messages until the Message Waiting key remains dark Deleting Messages Deleting an individual message you sent FUNCTION 1 Press the Function key and then dial k 9 EB 2 Dial the target extension number x xIx 3 Receive confirmation tone Deleting all messages sent by you FUNCTION 1 Press the Function key and then dial 9 gt 2 Receive confirmation tone P d dg 42 Proteg Keyset User Guide without display chapter 3 Convenience Features 1 Mute The Mute feature disables the handset transmitter and the speaker microphone Use the mute feature to permit a private conversation while on a call If you have a feature key preprogrammed as a Mute key the light will be lit while your keyset is muted We recommend you program a Mute key if you use the Group Listen feature on page 47 or are a Hunt Group Supervisor on page 49 The Mute feature is useful if you work in noisy environments when back ground noise becomes amplified over the transmitter or microphone and impedes communications from the distant end To activate FUNCTION 1 Press the Function key and then dial 76 7 6 To cancel
14. 67 Index Forwarding to Voice Mail 64 Function Key 2 4 Group Call Pickup 10 Group Listen 43 47 Group Page 39 Headset Operation 61 Headset Jack 2 4 61 Hold 31 holding a conference 37 holding an intercom call 32 reminder 31 retrieval order 31 retrieval from 31 system 31 Hold Key 2 4 Hot Key Pad 51 Hotline 51 Hunt Group 11 16 43 48 65 Idle State 65 Inserting Special Characters 26 Instant Dialing see Hotline Intercom 65 Intercom Key 9 Intrusion 20 Keyset 65 Last Number Redial 23 LCR see Least Cost Routing Least Cost Routing 22 25 LED 65 Lights Understanding 6 LNR see Last Number Redial Lock Unlock 30 57 Loud Bell 10 Messages 19 41 63 call me messages 39 deleting a message 42 leaving a message 41 Message Waiting indication 41 63 Music on Hold 29 Mute 43 47 48 61 No Answer Call Forward 11 13 19 No Ring Transfer 35 Off Hook 65 Off Hook Voice Announce 21 OHVA see Off Hook Voice Announce On Hook 65 Outside Line 65 Outside telephone numbers storing 45 Paging 39 Parked Calls 33 Password 11 15 30 56 Pause 26 45 Pickup Group Number 10 Placing Outside Calls 22 Preset Follow Me Call Forward 11 15 Preventing Unauthorized Calls 56 Private Conversation 43 68 Proteg Keyset User Guide without display Index Private Talk 37 Programming Feature Keys 59 Pull Out Tray 2 4 Pulse Dialing 26 Recall Automatic Trans
15. extension Press the Function key and then dial 4 or Press the designated feature key DND 3 Call diverts to the attendant FUNCTION i Agent Log Off Log On To log off Keysetis idle or in use on a call FUNCTION 2 Press the Function key and then dial 91 3 Receive confirmation tone To log on Keyset idle or in use FUNCTION 2 Press the Function key and then dial k 91 3 Receive confirmation tone p E Proteg Keyset User Guide without display 17 2 Answering Calls ESS 18 Proteg Keyset User Guide without display chapter three Making Calls 1 Placing Intercom Calls You can reach any individual extension or group of extensions by dialing the appropriate directory number Use the Voice to Ring Interchange feature to force an extension that is in Voice Call mode to ring This is particularly useful in situations when the called extension is unattended as it enables you to use any available messaging options and to follow any No Answer Call Forwarding instructions that may have been set See page 54 for more information on the Voice Call feature If the extension you call is busy you may be able to intrude on the call Your ability to use this feature depends on your class of service and that of the desti nation extension If the person you call ha
16. extension to become available 1 Hang up To cancel while ringing CLEAR 1 Press the Clear key Proteg Keyset User Guide without display 29 3 Making Calls 9 Authority Code Use the Authority Code feature to activate your extension s class of service at another extension to place an outgoing trunk call that would otherwise be toll restricted from that extension When you enter the authority code Proteg activates your normal class of ser vice at that extension for a period of one minute allowing you to place your call This feature is also sometimes referred to as Travelling Class of Service Please note that the authority code will not override a locked keyset See page 57 for information on the Lock feature To activate FUNCTION 1 Press the Function key and then dial 55 5 5 2 Enter your extension number Ix x x 3 Enter your password fl 4 Receive confirmation tone 5 Receive intercom dial tone 6 Press an available outside line key or Dial 9 4 7 Dial outside number EEEEEEEEEIIIIIEIINIIIIIIIIIIIIUIIUILLLLUUIUHIIITLLUOAOAAGOLIMUIIIGIILLOOALLLLUOHOAA DOBLL COAULOLUOOOL O O O P O6O 1D LL L A LAuALL LW LA AL A WL AWAL AAA S OSA LAA LD O O LeLLL 30 Proteg Keyset User Guide without display chapter four Call Handling 1 Hold You can place a trunk call on one of two types of hold System or Exclusive A trunk call placed on System Hold is he
17. if you are deleting a the contents of a feature key 3 Press the dual function feature key whose con tents you want to delete 4 Press the Hold key 5 Receive confirmation tone 60 Proteg Keyset User Guide without display 7 Customizing Your Keyset 6 Headset Operation Models with headset jacks If your keyset has a headset jack simply plug a headset or headset amplifier directly into the headset jack Enter the Headset Function feature code While you have the Headset Function enabled keep the handset in its cradle Use the Speaker key to answer and end calls Note that amplified headsets with their own power source disable the Mute fea ture on the Executive and Executive Data keysets Refer to your system admin istrator for more information Models without headset jacks If your keyset does not have a headset jack you will first need to unplug your handset from the handset jack Plug a headset amplifier into the handset jack and then plug the handset into the headset amplifier Do not place the handset in the cradle Do not enter the Headset Function feature code Use the Speaker key to answer calls and the Clear key to end calls Using a headset amplifer in this way does not affect the Mute function Headset Function To enable FUNCTION 1 Press the Function key and then dial 9 or Press the designated feature key To cancel FUNCTION 1 Press the Function key and then dial k 9
18. or b M Press the designated feature key Proteg Keyset User Guide without display 61 7 Customizing Your Keyset 7 Background Music With the Background Music feature you can play background music over the speaker of your telephone while it is idle You will normally hear the same music source that callers hear when they are placed on hold The music stops when you operate your telephone and resumes when you hang up You still receive incoming intercom and outside calls and can answer them by going off hook with the handset or speaker key To activate i8 0 x 1 Dial 800 or 801 Check with your system administrator to determine the correct directory number 2 Music plays through your speakerphone To cancel 1 Press the Clear key EEG M MMM H l a a a 62 Proteg Keyset User Guide without display chapter eight Voice Mail Features 1 Voice Mail If you use your voice mail system on a regular basis we recommend you des ignate a feature key as a voice mail Message Waiting key This key lights when you receive a voice mail message Press the key to gain access to your personal mail box so you can check your messages The feature code for this is Function key dial 64 If you call an extension that is unattended or busy you can access the associat ed voice mail box by dialing a single digit Your Proteg phone system offers two useful features to ma
19. speakerphones Volume Keys Use the volume keys to regulate the volume of the ringer the speaker the handset the headset and of the group listen feature Xfer Conf Key Use this key when transferring calls and when forming three or four party conference calls LE gt E gt _ gt _ _ E gt aa SEES Az Proteg Keyset User Guide without display 5 1 Introduction 3 Understanding the Lights The lights on your keyset indicate the status of lines features and other exten sions The table below describes what each light indicates The lights are situated beside each Feature key Line keys are feature keys programmed to access out side lines DSS keys are feature keys programmed to access other internal resources Feature keys are feature keys programmed to activate specific features such as Do Not Disturb Mute and Call Forward Signal Description Dark Line Trunk not in use DSS Resource in idle state Feature Feature not in use Solid Red Line Trunk or trunk route in use DSS Resource is busy Feature Feature activated Slow Flash Red Line Trunk on hold by another extension DSS Resource is in Do Not Disturb mode Feature You have a message waiting Fast Flash Red Line Incoming trunk call Feature Incoming intercom call Line or Feature You have a transferred or recalled call Twinkling Green Line You are on a trunk call Feature You are on an int
20. 7 Proteg Keyset User Guide without display 31 4 Call Handling FUNCTION HOLD HOLD c J 3 lg z FUNCTION 1 2 3 FUNCTION b E 2 Exclusive Hold Placing a trunk call on exclusive hold 1 Keysetis in use on an active call 2 Press the Function key followed by the Hold key To retrieve 1 Press held outside line key flashing green or Press Function key and then dial 7 Holding an Intercom Call Press the Hold key To retrieve 1 Hang up and return to idle state 2 Pick up handset or Press the Speaker key Automatic Hold To activate Keysetis idle or in use 2 Press the Function key and then dial 94 3 Dial to hold outside calls only or Dial 2 to hold all calls or Dial 3 to hold intercom calls only 4 Receive confirmation tone To cancel Keysetis idle or in use 2 Press the Function key and then dial k 94 3 Receive confirmation tone 32 Proteg Keyset User Guide without display 4 Call Handling 2 Transferring Calls Use the Auto Transfer Mode to speed up transfers via a DSS key Press the DSS key to transfer the call immediately Your keyset returns to idle stat When transferring to a voice mail hunt group number you have the option to dial a mailbox All transfers recall to your keyset automatically if they are unanswered Perform a blind transfer when you do not wish to notify th
21. A definition of a telecommunications term Glossary Information on taking and avoiding calls Chapter 2 Answering Calls Information on placing internal and Chapter 3 Making Calls outside calls Information on holding and transferring Chapter 4 Call Handling calls and on making conferences Information on paging and messaging Chapter 5 Paging and Messaging Information on labor saving features Chapter 6 Convenience Features such as programming speed dial numbers Information on performing keyset specific Chapter 7 Customizing your functions keyset Information on using voice mail features Chapter 8 Voice Mail Features Proteg Keyset User Guide without display 1 1 Introduction 2 Your Keyset s Parts Headset Jack not all models Speakerphone Dual Function Feature keys Pull out tray Speaker key and light Volume keys FUNCTION LJ Dial pad Clear key Xfr Conf key Function key Redial key Hold key 2 Proteg Keyset User Guide without display 1 Introduction Clear Key Press the Clear key to cancel any task you are in the middle of performing and to terminate a call Do not press the Clear key to cancel a programming task if you are active on a call as this will also disconnect you from your call Dial Pad Use the dial pad to dial telephone numbers and to enter feature codes Dual Function Feature Keys These keys and their associated du
22. FF F9 ON F 9 OFF F65 PASSWORD CHANGE PAUSE INSERT A PRIVATE TALK CONFERENCE PULSE TO TONE CONVERSION REMINDER SERVICE SAVED NUMBER REDIAL SNR SPEED DIAL NUMBER PROGRAMMING TRANSFER TRANSFER No RING PLACING A TO RETRIEVE CALL UCD AceNT HELP UCD MONITOR UCD RourE OVERRIDE UNSUPERVISED CONFERENCE UsER SAVED NUMBER REDIAL USNR Voice CALLS Voice MAIL FROM Busy OR UNATTENDED EXTENSION Voice TO RING INTERCHANGE Wart For DIAL TONE INSERT A Sprint Code 8 F8 F67 F97 F 49 INDIv F z9 AL F96 9 F76 o F59 F 99 oN F99 OFF F57 F92 ON F 92 OFF F51 Fl XFR CONF F73 F53 F6L F58 Foz F 6Z CANCEL F77 F5 F on F 98 OFF
23. Hunt Group Features If you are a member or agent of a hunt group you may have these advanced features available to you The designated Supervisor of a hunt group can use the Hunt Group Monitor feature to listen in on hunt group calls that are handled by agents Note that your keyset must be equipped with a Mute key a feature key designated as a Mute key to use this feature effectively The Supervisor can also use the UCD Route Override feature code to redirect all calls assigned to ring the hunt group to hunt group 24 See your system administrator for where these calls are directed If you are an agent you can use the UCD Agent Help feature to request assis tance from your Supervisor while you are on an active call This feature is only available in hunt groups where the Supervisor has a display keyset UCD Agent Help While on an active UCD hunt group call 1 FUNCTION 2 Press the Function key and then dial 61 3 A message is sent to your supervisor request ing assistance You remain connected to your hunt group call 4 The supervisor answers the request and is connected to you in a Monitor muted capaci ty You hear a single high pitch beep or The supervisor rejects your request You hear nothing l a a 48 Proteg Keyset User Guide without display HE FUNCTION T E 6 Convenience Features Monitoring a UCD Call in Progress Supervisor only Press th
24. Not Disturb DND blocks all calls to your telephone making it appear to be busy to outside callers and internal callers without display keysets Internal users with display keysets will see that you are in DND mode Some users such as the attendant may have the authority to override DND and force calls through Your system administrator can tell you if anyone has override authority If you set both DND and Call Forward at your station calls will for ward as if your extension is busy Use the Forced Diversion feature to deflect an incoming call to the attendant If you are a member of a hunt group you can use the Agent Log Off Log On feature to temporarily remove your extension from the hunt group While you are logged off calls directed to the hunt group will not ring at your extension However outside and intercom calls directed specifically to your extension number will still ring through Do Not Disturb To activate DND at your extension Keysetis idle or in use on a call FUNCTION 2 Press the Function key and then dial 4 or 4 Press the designated feature key DND 3 Receive confirmation tone To cancel Keysetis idle or in use on a call FUNCTION 2 Press the Function key and then dial 4 or 4 Press the designated feature key DND 3 Receive confirmation tone 16 Proteg Keyset User Guide without display 2 Answering Calls Forced Diversion An incoming call rings at your
25. Number Keyset is in idle state Press the Function key and then dial 1 Dial the speed dial directory number Dial 1 Enter the telephone number you wish to save Press the Hold key to save the number M CEP ica Receive confirmation tone le Deleting a Stored Number HOLD Keyset is in idle state FUNCTION 1 2 Press the Function key and then dial 1 xIxIx 3 Dial the speed dial directory number 4 Dial 1 1 5 Press the Hold key Hob Receive confirmation tone Proteg Keyset User Guide without display 45 6 Convenience Features Assigning a Trunk or Trunk Route UNC 1 2 3 4 5 6 d Qv Reh Keyset is in idle state Press the Function key and then dial 1 Dial the speed dial number Dial 3 Enter the number of the trunk or trunk route you wish to use with the speed dial number Press the Hold key to save the number Receive confirmation tone Deleting a Trunk or Trunk Route Keyset is in idle state Press the Function key and then dial 1 Dial the speed dial number Dial 3 Press the Hold key Receive confirmation tone Storing an Account Code c zZ O d O z U Oo HH dde Qv cns ees Hr rs cl QV ob UM bes Keyset is in idle state Press the Function key and then dial 1 Dial the speed dial number Dial 2 Enter the account code number Press the Hold key to save the number Receive confirmation tone Deleting an Account Code
26. a paging group directory number The Proteg system will broadcast the page over the speakers of all idle Proteg keysets within that group If your system is connected to any paging speakers you can access external paging equipment by dialing the appropriate directory number The Page Answer feature enables you to answer a page in progress Dialing the feature code will connect you immediately to the paging extension Note that this feature only works while the page is still in progress By using the Page Receive function you can prevent pages from being broad cast over your keyset speakerphone You can still answer a page using the Page Answer feature code even if your keyset is in page deny mode Group Page 1 Lift the handset or Press the Speaker key LJ 2 Dial the group paging number Tor Press the designated feature key 3 Receive confirmation tone External Page 1 Lift the handset IT 2 Dial the external page number 3 Receive confirmation tone Proteg Keyset User Guide without display 39 5 Paging and Messaging 40 Tenant Group Page 1 Lift the handset 2 Dial 400 3 Receive confirmation tone Page Answer 1 Press the Function key and then dial 59 2 You are immediately connected to the exten sion initiating the page Paging Receive Selection To accept paging 1 Press the Function key and then dial 99 To reject paging 1 Press the Function k
27. age Groups 400 429 External Paging 820 829 Pidkup Groups 460 489 System Speed Dial Nurrbers 600 699 Individual Speed Dial Numbers 500 599 Hurt Groups 430 459 Badkground Music 800 801 Loud Bell 810 811 Virtual Numbers 830 859 Voice Mail Access Night Ring Pick Up Least Cost Routing INDIMDUAL SPEED DIAL NUMBERS Te dEl ed g 0 ToD Feature ACCOUNT Cope ENTRY AGENT LOG OFF ON AUTHORITY CODE AUTO ANSWER AUTO TRANSFER MODE Automatic Busy REDIAL AUTOMATIC LINE SELECTION CALLBACK CALLBACK CANCEL CALL FORWARD CALL Pickup CAMP ON CANCEL OPERATIONS Disnucnrve RINGING DND OVERRIDE Do Nor DisrunB DND DUAL FUNCTION KEY PROGRAMMING EXTINGUISH LIT Voice MAiL LED FEATURE KEY PROGRAMMING FLASH INSERT A FORCED RELEASE CONFERENCE HEADSET OPERATION Harp Automatic Ha Exc usive TO RETRIEVE CALL Ha System TO RETRIEVE CALL Hor KEYPAD HoruNE INTERCOM ACCESS Code Feature F71 INTRUSION F91 OFF Last NUMBER REDIAL LNR F 91 ON Least Cost RourivG LCR F55 Lock UNLOCK F6 MESSAGES DELETING F54 F78 MESSAGES SENDING F95 on F 95 OFF Mute 5 OHVA PAS iNDIV PAGING ANSWER PEASE ALL PAGING RECEIVE SELECTION F2x F20 CANX ALL F53 4 F69 F 7 3 F4 FAL F 64 F B F3 F74 FO ON F 9z amp orr F on F 94 OFF FHo ON F7 HoD F7 F9B on F 93 O
28. al colored LEDs Light Emitting Diode give you speedy access to outside lines other extensions frequently used features and speed dial numbers At default the nine dual function feature keys are assigned as follows Four outside line keys labeled Line 1 Line 2 Line 3 and Line 4 One overflow key labeled Overflow for additional outside lines One intercom key labeled ICM for dialing internal numbers Three feature keys Direct Call Forward Do Not Disturb and Mute labeled FWD DND and Mute However each key can be reprogrammed as any one of the following An outside line key Press this for direct access to that line or group of lines A Direct Station Selection key Press this to call a specific internal resource instead of dialing manually A DSS key can connect with a specific keyset hunt group paging group or voice mail general number A frequently used feature such as Call Forward Do Not Disturb or a Message Waiting light Press the key to activate and cancel the feature A speed dial number Press the key to dial the stored number See page 6 for a guide to what the associated LEDs signify Dual Function Feature keys have a second level of capacity This upper level can store speed dial numbers Press the Function key followed by the appropriate Feature key to dial these stored speed dial numbers Proteg Keyset User Guide without display 3 1 Introduction C Function Ke
29. atic Busy Redial ABR also redials the last outside number dialed out from your keyset It does it repeatedly for a specified number of attempts or until it connects whichever is shorter Note that ABR will disconnect if you operate any telephone feature while this function is invoked The Saved Number Redial SNR feature redials a telephone number which you stored during an earlier call to that number The saved number remains stored until you save another number in its place This is useful for occasions when you need to make other outside calls between calls to a particular num ber Note that to store a telephone number using SNR you must have initiated the call The User Saved Number Redial USNR feature redials a telephone number which you stored during an earlier call It offers a paper free way of recording a telephone number you want to dial at a later time Press just three keys to recall the number and dial it The saved number remains stored until you save another in its place Last Number Redial LNR To activate Keysetis idle REDIAL 2 Press the Redial key or FUNC HON Press the Function key and then dial 8 To cancel CLEAR 1 Press the Clear key Proteg Keyset User Guide without display 23 3 Making Calls c z BE g o z CLEAR tH c NCTION NCTION HOLD NCTION Bp Bp jT al n eR E o Automatic Busy Redial ABR To activate Keyset is idle 2 Press t
30. e Function key and then dial 58 Enter the extension number you wish to moni tor You are connected in a muted capacity you can hear but cannot participate To interrupt press the Mute key deactivate the mute condition UCD Route Override supervisor only To activate 1 Press the Function key and then dial 6 2 Dial the extension number of the hunt group you want to redirect to UCD group number 3 Receive confirmation tone To cancel 1 Press the Function key and then dial 6 2 Dial the extension number of the hunt group which has been redirected 3 Receive confirmation tone Proteg Keyset User Guide without display 49 6 Convenience Features C 50 Proteg Keyset User Guide without display chapter SIGAW Customizing Your Keyset 1 Three Features For Easier Dialing Hot Key Pad Automatic Line Selection and Hotline are three features you can use to make dialing easier and faster Hot Key Pad When you have the Hot Key Pad feature enabled you can dial an extension or outside line without lifting the handset or pressing the speaker key The Proteg system senses when any dial pad key is pressed takes the extension off hook studies the digits dialed to determine whether the call is for intercom or trunk access and routes it accordingly At default your keyset is programmed with Hot Key Pad activated Automatic Line Selection Automatic Line Selection allows you to choose
31. e target extension or hunt group member prior to redirecting a call A screened transfer is when you notify the target extension or hunt group member prior to redirecting the call The No Ring Transfer feature offers you a way to park a call so another extension user can pick it up Calls can be parked on a valid extension number or on a number used exclusively for parked calls if one has been assigned The call is placed on exclusive hold at both extensions when performing a No Ring Transfer Parked calls are retrieved using the Call Pickup feature Auto Transfer Mode To enable FUNCTION 1l Keysetis idle or in use on a call 2 Press the Function key and then dial 54 To disable Keysetis idle or in use on a call 2 Press the Function key and then dial 54 Transferring A Call Method 1 Keysetis active on a call 2 Press the Xfr Conf key 3 Dial the destination extension 4 XFR CONF c E BB o Z Hang up to perform a blind transfer or Stay off hook to screen the transfer To cancel the transfer XFR CONF 1 Press the Xfr Conf key Proteg Keyset User Guide without display 33 4 Call Handling Transferring a Call Method 2 1 Press the Hold key 2 Dial the extension number to which you wish to transfer the call or Press a DSS key a designated feature key XFR CONF 3 ress the Xfr Conf key for a blind transfer Announce the call then press the Xfr Conf key f
32. en an internal party has camped on to your extension while you are on an outside call Press this key to speak to the internal caller Be sure to place the first call on hold if you do not have the Automatic Hold feature enabled at your keyset or you will disconnect the outside caller See page 29 for more information on the Camp On feature and page 31 for more information on the Automatic Hold feature Proteg Keyset User Guide without display 9 2 Answering Calls 2 Call Pickup Call Pickup lets you answer calls that are ringing at another location Simply dial the loud bell directory number to answer a call at a ringing loud bell Use Directed Call Pickup to pick up another ringing extension or a ringing virtual number You specify direct the ringing location by dialing the direc tory number of the ringing extension or virtual number Use Group Call Pickup to pick up a ringing extension that is within your work group You do not specify the location Your system administrator can tell you if your extension is part of a work group and what number to dial to pick up calls Loud Bell Call Pickup Keysetis in idle state 2 Dial the ringing loud bell 810 or 811 3 Callis connected Pick up the handset or use the keyset speaker to talk to the caller Directed Call Pickup FUNCTION 1 Press the Function key and then dial 53 2 Dial extension number ringing or ag Dial virtual number ringing
33. ercom call Fast Flash Green Line Trunk exclusively held by you Hotel Motel Specific Uses Dark DSS Room check in Slow Flash Green DSS Room check out Steady Green DSS Room clean Solid Red DSS Extension bus Fast Flash Red DSS Extension ringing MTX LTX ONLY Slow Flash Red DSS Extension in Do Not Disturb 6 Proteg Keyset User Guide without display 1 Introduction 4 Understanding the Tones This table will help you distinguish between the different ring tones you hear on your keyset When setting and canceling features listen carefully a single ring confirmation tone confirms that you have completed a task a double ring error tone alerts you that you have made a mistake Signal Description Single ring Hold reminder tone Confirmation tone Two short rings Once Error tone Twice Callback Continued single ring Incoming outside call Trunk recall Continued double ring Incoming intercom call 5 Care of Your Keyset Care for your keyset as you would a precision instrument Keep it clean and place it on a firm level surface or affix it securely to a wall to protect it from being dropped Periodic cleaning with a soft cloth dampened with glass cleaner or mild solution of non abrasive detergent will keep your telephone looking new for years Do not spray aerosol cleaner or pour any liquid directly into the keyset Doing so may cause severe damage to your telephone Warning To prevent fire or shock haza
34. ey and then dial 99 Proteg Keyset User Guide without display 5 Paging and Messaging 2 Messaging You can send a Call Me message to another extension when you get no answer or the line is busy A Call Me message leaves a message waiting indi cation for the called party indicating that you were trying to reach them Keysets without display and single line telephones with message waiting lamps can only receive Call Me messages In order to receive messages you will need to program one of the dual function feature keys as a Message Waiting key The associated LED will light if you have a message waiting To extinguish the message waiting indication lamp or stutter dial tone the reply call must be answered If the call goes unanswered the message waiting indication continues For instructions on how to program a dual function feature key see page 59 The feature code is Function key dial 96 There are two ways to leave a call me message The first is for leaving a mes sage at a busy or unattended extension Use the second method to leave a mes sage at another extension without calling that extension Leaving a Message at Another Keyset Method 1 1 Dial the target extension number 2 Dial 9 3 Receive confirmation tone Method 2 1 Press the Function key and then dial 96 2 Dial the target extension number Hj 3 Receive confirmation tone Proteg Keyset User Guide without display 41
35. fer 33 Redial Key 2 5 23 Redialing 23 Reminder service 44 Remote Follow Me Call Forward 11 15 Ring Cadences 54 Saved Number Redial 24 Screened Transfer 33 Security 56 Service Mode 66 in hotline programming 51 Setting the Feature Keys 59 SNR see Saved Number Redial Speaker Key and Light 2 4 Speakerphone 2 5 Special Dialing 26 45 Speed Dial Numbers 45 59 Storing Telephone Numbers 45 Supervisor Hunt Group 49 System Administrator 66 System Hold 31 Tenant Group 66 Time Reminder 44 Toll Restriction 30 Tone 66 Tones Understanding 7 Transferring Calls 33 Transferring to Voice Mail 63 Travelling Class of Service see Authority Code Trunk 66 Trunk Route and Speed Dial Numbers 25 46 UCD Agent Help 48 UCD Route Override 49 Unlocking Your Phone 57 Unsupervised Conference 37 UCD 66 Urgent Calls 29 User Password see Password User Saved Number Redial 24 USNR see User Saved Number Redial Virtual Number 10 19 66 Voice Call 19 54 Voice Mail 11 63 Voice to Ring Interchange 19 Volume Keys 2 5 Wait for Dial Tone 26 Work Group Pick Up a Ringing Extension 10 Xfr Conf Key 2 5 Proteg Keyset User Guide without display 69 Index 70 Proteg Keyset User Guide without display olle del miol UU rcl c DEFAULT PROTEGE YOUR COMPANY S RESOUR DIRECTORY NUMBERS DIRECTORY NUMBERS Btension Nurrbers 200 399 Trunk Nurrbers 700 799 Trunk Groups 100 129 P
36. g Calls Cancel All Call Forwards 1 Keyset is idle or in use on a call FUNCTION 2 Press the Function key and then dial 20 3 Receive confirmation tone Direct Call Forward To activate 1 Keyset is idle or in use on a call FUNCTION 2 Press the Function key and then dial 22 or Press the designated feature key FWD x x x 3 Enter the extension number to which you want to forward calls 1 2 3 4 Dial 1 to forward outside calls only or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 5 Receive confirmation tone To cancel Keysetis idle or in use on a call FUNCTION 2 Press the Function key and then dial 22 or x 2 2 Press the designated feature key 3 Receive confirmation tone 12 Proteg Keyset User Guide without display 3 1 2 3 FUNCTION Hi t als 2 Answering Calls Busy Call Forward To activate 1 Keysetis idle or in use on a call 2 Press the Function key and then dial 21 3 Enter the extension number to which you want to forward calls 4 Dial to forward outside calls only or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 5 Receive confirmation tone To cancel Keysetis idle or in use on a call 2 Press the Function key and then dial 21 3 Receive confirmation tone No Answer Call Forward To activate 1 Keysetis idle or in use on a cal
37. g impact on how your keyset operates Automatic Hold Auto Transfer Mode Hot Key Pad Automatic Line Selection Hotline Voice Call and Auto Answer Use the Cancel Operations feature to terminate your current feature settings Doing so will reset your keyset to its default settings It will not however change the contents of dual function feature keys Cancel Operations To cancel FUNCTION Keysetis idle or in use on a call F e 9 x 2 Press the Function key and then dial 69 MMH l a a a 58 Proteg Keyset User Guide without display 7 Customizing Your Keyset 5 Setting the Feature Keys Your keyset has a number of dual function feature keys that can be pro grammed to your requirements You can program a speed dial number on the secondary level of each Dual Function feature key The primary level can be one of the following An outside line key ADSS key A feature such as Call Forward A speed dial number When you program a speed dial number under a dual function feature key note that you enter the abbreviated number normally three digits in length not the full number Programming a Feature Under a Feature Key UNCTION 1 Keysetis idle or in use on a call Press the Function key and then dial 3 3 Press designated feature key to program fea ture to 4 Dial2 FUNCTION 5 Press the Function key and then enter the appropriate feature code number
38. he Function key and then dial 78 To cancel 1 Press the Clear key 2 Receive confirmation tone Saved Number Redial SNR To save a number Keysetis in use on a call 2 Press the Function key and then dial 51 To dial the saved number Keysetis idle 2 Press the Function key and then dial 51 User Saved Number Redial USNR To save a number Keysetis in use on a call 2 Press the Function key and then dial 5 3 Dial the number to be stored 4 Press the Hold key to save the number 5 Receive confirmation tone To dial the saved number Keysetis idle 2 Press the Function key and then dial 5 24 Proteg Keyset User Guide without display 3 Making Calls 5 Dialing Speed Dial Numbers Any frequently dialed telephone number can be stored as a Speed Dial Number Speed dial numbers are similar to the directory numbers you dial to access hunt groups and other extensions When you dial a speed dial number Proteg dials out the corresponding telephone number System speed dial numbers are shared by many extension users Individual speed dial numbers are specific to your keyset You can program speed dial numbers on both levels of dual function feature keys See Speed Dial Numbers on page 45 for instructions on how to store individual speed dial numbers and Setting the Feature Keys on page 59 for how to program them under feature keys To Dial on Any Available Outside L
39. ine x x Ix 1 Dial the speed dial number or Press the Function key followed by the desig nated feature key To Dial on a Specific Trunk or Trunk Route Or With LCR 1 Dial the trunk number or trunk route number or Press the specific line key FUNCTION 2 Press the Function key and then dial 1 fol 1 lowed by the speed dial number or x x Ix Press the Function key followed by the desig nated feature key Proteg Keyset User Guide without display 25 3 Making Calls 6 Special Dialing Your system administrator can confirm if your system uses pulse dialing and whether you need to add any of the special dial characters pause flash and wait for dial tone If your system uses pulse dialing for outside calls you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems c zZ O d O E T T c c zZ z O O d d o O z z z Pulse to Tone Conversion Access an outside line key Dial telephone number in pulse Dial Dial additional required digits in tone doce A Inserting Special Dial Characters To dial a pause Press the Function key and then dial 70 2 Dialthe remaining digits To insert a flash 1 Press the Function key and then dial 3 2 Dialthe remaining digits To insert a wait for dial tone 1 Press the Function key and then dial 79 2 Dialthe remaining digits
40. l 2 Press the Function key and then dial 24 3 Enter the extension number to which you want to forward calls 4 Dial 1 to forward outside calls only or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 5 Enter a time for the first No Answer Call Forward For example 08 is 8 seconds two ring cycles 7 Entera time for the second No Answer Call Forward For example 08 is 8 seconds two ring cycles 8 Receive confirmation tone Proteg Keyset User Guide without display 13 2 Answering Calls To cancel Keysetis idle or in use on a call 2 Press the Function key and then dial 24 F 3 Receive confirmation tone External Call Forward ECF To activate FUNCTION 1 Keysetis idle or in use on a call 2 Press the Function key and then dial 26 3 Dial 1 followed by the outside telephone number to which you want to forward calls Press the Hold key to save your entry HOLD Receive confirmation tone For systems requiring account codes UNCTION 1 Follow steps 1 5 above 2 Press the Function key and then dial 26 3 Dial 2 followed by the appropriate account code 4 Press the Hold key to save your entry HOLD 5 Receive confirmation tone To cancel Keysetis idle or in use on a call FUNCTION 2 Press the Function key and then dial 26 3 Receive confirmation tone p ds dd H p 14 Proteg Keyset User Guide withou
41. ld at the system level Any extension keyset can retrieve the call A trunk call placed on Exclusive Hold is held specifically at your station At other extensions that held trunk will still appear busy This prevents any other extension from inadvertently picking up that call and gives you a certain level of privacy on trunk calls Calls placed on Exclusive Hold can be retrieved from a different extension by using the Directed Call Pickup feature After a time period a call placed on Exclusive Hold will revert to System Hold status You can place several different calls on both types of hold Use the Hold Retrieve function code to retrieve successive held calls Calls are retrieved in the order in which they were placed on hold the first call held is the first one retrieved The Proteg phone system generates a periodic tone over your keyset s speaker to remind you of a call you have placed on hold If you enable Automatic Hold on your keyset you can skate from one call to another automatically placing the first call on exclusive hold This method shortens the transfer process by allowing you to transfer an active trunk call to another extension via a preprogrammed DSS key without first pressing the Hold key System Hold Placing a trunk call on system hold Keysetis in use on an active call HOLD 2 Press the Hold key Retrieve 1 Press held outside line key flashing green FUNCTION Tor Press the Function key and then dial
42. n key and then dial 95 ji 3 Dial 0 to select internal dial tone every time 0 1 you lift the handset or Dial 1 followed by the appropriate directory number to select a specific outside line every time you lift the handset or Dial 1 followed by the appropriate directory number to select a specific trunk route every time you lift the handset 4 Receive confirmation tone To cancel Keysetis idle or in use on a call FUNCTION 2 Press the Function key and then dial k 95 3 Receive confirmation tone d u VPV M OO 27 52 Proteg Keyset User Guide without display 7 Customizing Your Keyset Hotline To activate FUNCTION 1 Keyset is idle or active on a call 2 Press the Function key and then dial 97k x xIx 3 Enter the directory number of the resource you wish to hotline normally three digits 1 2 3 4 Select the service mode Dial 1 for day or Dial 2 for night or Dial 3 for always 5 Dial 0 for immediate action or Dial a digit between land 9 for delayed action of the corresponding number of seconds delay time you wish Example dial 3 if you want 3 seconds delay 6 Receive confirmation tone To cancel Keysetis idle or active on a call FUNCTION 2 Press the Function key and then dial 9 X 9 x 3 Receive confirmation tone Proteg Keyset User Guide without display 53 7
43. nd outside calls to a hunt group and set No Answer Call Forward to divert all calls to your voice mail box With No Answer Call Forward you can forward the first call after a different length of time than the second and subsequent calls Both No Answer timers are independent and programmable from six to 30 seconds in increments of two seconds Another forwarding feature is External Call Forward which forwards inbound of transferred external calls to a specified outside telephone number ECF does not forward UCD Hunt Group calls If your system requires an account code when you make outbound calls you must program the correct code to be able to use this feature Your system administrator can advise whether ECF is available to you Use Follow Me Call Forward if you are moving temporarily to another extension and would like to receive your calls there The Preset option enables you to place your forwarding instructions before you leave your desk The Remote option allows you to place your forwarding instructions from your new location Remote requires you enter your user password consult your system administrator if you are unsure what this is You can cancel and reprogram Remote Follow Me Call Forward from any display keyset on the system If any type of call forward is programmed under a feature key the key will light up when the forward is activated O a a n au a a SSS Proteg Keyset User Guide without display 11 2 Answerin
44. number of the mailbox where calls will be forwarded T 4 Conclude the forward by following the appro priate documentation see pages 11 15 Retrieving Your Voice Mail Messages Keysetis in idle state 2 Press the voice mail Message Waiting key a designated feature key Calling Another Extension Keysetis in idle state 2 Dial extension number Receive busy tone or no answer 3 Dial 7 to be transferred directly to the associ ated mailbox Extinguish Lit Voice Mail LED FUNCTION Keysetis idle or in use on a call 6 2 Press the Function key and then dial gt 64 p Bi Auto Conversation Record To activate Keysetis in use on an active call 2 Press the voice mail Message Waiting key H O MM l M 64 Proteg Keyset User Guide without display Glossary Class of Service Your level of access to certain fea tures Your company s phone system may assign a different class of ser vice to particular extensions to restrict access to certain features See also Tenant Group DSS Direct Station Selection Press a DSS key to call or transfer to an internal resource without dialing manually The internal resource can be a single extension or a group of extensions such as a hunt group or paging group In a Proteg system a DSS key is a specially programmed dual function feature key Hunt Group A group of extensions with a com m
45. on access number organized in such a way that calls hunt from extension to extension to find a free line See also UCD Idle state The condition of your keyset when you are not using it and when a call is not coming in Intercom An intercom call is a call between extensions of your company s phone system Keyset Another name for telephone Specifically a phone with a number of push buttons or keys LED Light Emitting Diode The lights next to the feature and dual function feature keys Depending on the model your keyset has a number of single or dual colored LEDs Each provides information on the status of the associated feature or dual func tion feature key See also page 6 Off Hook When you lift the handset you are going off hook Early telephones had a metal hook on which the hand set hung The modern technology of the Proteg system means you can now also go off hook and on hook by pressing the Speaker key On Hook When the phone handset is resting in the cradle See Off Hook Outside Line See Trunk Et Proteg Keyset User Guide without display 65 Glossary Service Mode The way calls are handled depending on the time of day For example your company s phone system may be configured so that in Day Service Mode all incoming calls are routed through the attendant In Night Service Mode incoming calls may be broadcast over a loud bell for anyone to answer Station An
46. or a screened transfer 4 Receive confirmation tone Cancelling the transfer of an outside call 1 Press the appropriate line key Cancelling the transfer of an intercom call 1 Press the ICM key or Hang up and then pick up the handset or press the Speaker key 34 Proteg Keyset User Guide without display 4 Call Handling No Ring Transfer No Ring Transfers do not work with intercom calls To place a no ring transfer Method 1 UNCTION 1 Press the Function key and then dial 73 2 Dial the extension number on which the call will be parked CLEAR 3 Press the Clear key to complete the transfer Method 2 1 Press the XFR CONF key XFR CONF 2 Dial the extension number on which the call will be parked 3 Press the Hold key to complete the transfer HOLD To retrieve a no ring transfer from another extension 1 Press the Function key and then dial 53 2 Dial the extension number on which the call is parked T BER E Note Warning tone will sound when call is not picked up within a period of time defined by the System Administrator Proteg Keyset User Guide without display 35 4 Call Handling 3 Conference The Conference feature allows you to connect up to three additional parties in a single conversation The three additional parties can be any combination of trunk or intercom callers Use the Private Talk feature to break out of the conference and talk with one of the parties
47. or all of your calls Depending upon your system programming you may be required to enter account code or it may be optional Emergency 911 calls that you may make from an extension are displayed on the attendant s keyset The information on the display includes that it was an emergency call and the extension number that placed the call This allows the attendant to direct emergency personnel to the exact location of the call Note Consult your system administrator for any restrictions in your ability to make outside calls or features that are not available to you Placing Outside Calls 1 Press an available trunk or trunk group key fe udi 2 Dial the number Using Least Cost Routing Lift the handset Press the Function key and then dial 67 Listen for special dial tone Dial outside number E nk WN Press to indicate dialing is complete Entering an Account Code Access Trunk line Press the Function key and then dial 71 Enter account code Press the key to save the number nA BR WN Receive confirmation tone 22 Proteg Keyset User Guide without display 3 Making Calls 4 Redialing Four redialing options are available to you Last Number Redial Automatic Busy Redial Saved Number Redial and User Saved Number Redial Last Number Redial LNR simply redials the last outside number dialed out from your keyset By default the Redial key is programmed for LNR Autom
48. other word for extension System Administrator The person responsible for your company s telephones It may be an outside business or a person or department at your company Essentially whoever you go to to report problems with your phone or to request changes in your telephone service Tenant Group Tenant Groups are a way of grouping groups of extensions in a Proteg phone system For example if sever al companies in a building share a common phone system each compa ny s extensions would form a Tenant Group See also class of service Tone The audible sound your keyset makes There are many different tones for example dial tone ring tone busy tone and error tone Trunk A telephone line owned by the local telephone company that connects your office telephone system to the outside world Also known as an outside line or c o line UCD Uniform Call Distribution A Proteg feature that accepts incoming calls and routes them to a series or bank of agents See also Hunt Group Virtual Number An extension number that is not physically connected to a specific keyset This number might be pro grammed under a feature key of one or several extension keysets This Proteg feature has many possible applications If your company s phone system uses virtual numbers consult your system administrator for an explanation of how they work in your location 66 Proteg Keyset User Guide without display
49. privately Use the Forced Release feature to disconnect each of the distant parties from the conference As the Conference Controller the person who set up the conference you can exit the call at any time If you are leaving a single inside party connected to two external parties simply hang up and control of the conference passes to that internal party If you want to leave two inside parties with an external party hang up and control of the conference passes to the first internal party you brought into the conference If you leave a three way conference the con ference reverts to being a simple two way call Use the Unsupervised Conference feature to connect two external parties to each other First form a three party conference and then remove yourself by entering the Unsupervised Conference feature code You can rejoin the confer ence Note that an unsupervised conference disconnects automatically after a preset time See your telephone system administrator for the exact time length allocat ed in your system warning tone will be given 10 seconds prior to the call disconnecting Participants can extend the talk time by entering a code Forming a Conference While active on a call HOLD Press the Hold key Ix xIx 3 Dial the extension number to be added to con ference or Access an outside line dial the telephone number FUNCTION 4 Press the Function key followed by the Xf f key XFR CONF d Receive confi
50. rd do not expose this telephone to rain or any type of excess moisture If accidentally dropped in water immediately unplug this telephone from the wall outlet Proteg Keyset User Guide without display 7 1 Introduction 6 Your Proteg Phone System Access To Features You may not be able to operate all the features in this guide exactly as written If your company s telephone system uses an early version of software some features may offer fewer or different options others may not be available at all Also a particular feature option may be included in your company s system but may not be programmed to operate at your extension If you attempt to use a feature that is not available to you or make a mistake in using the feature you will hear an error signal See your telephone system administrator for further details regarding feature access Feature Interaction When you are setting a feature please read the introductory paragraphs care fully They describe what the feature does and if applicable how it interacts with other features Proteg Flexibility The Proteg phone system is highly flexible and can be customized to fit many business needs This guide has been written to accommodate the structure of most companies Your system administrator can tell you the numbers assigned to resources such as hunt groups and speed dial numbers Write in this guide any additional information that is relevant to yo
51. rmation tone N e 6 To add a fourth party repeat steps 2 and 3 36 Proteg Keyset User Guide without display 4 Call Handling Putting the Conference on Hold HOLD 1 Press the Hold key To return to the conference FUNCTION Press the Function key and then dial 7 or Press the held trunk key or Press the ICM key if the conference is with internal parties only Private Talk To activate FUNCTION 1 Press the Function key and then dial 57 15 7 2 Dial the trunk number with which you wish to speak privately or Dial the extension number with which you wish to speak privately To release and resume conference FUNCTION 1 Press the Function key followed by the XFR CONF Xfr Conf key M t Forced Release Press the Function key and then dial 74 2 Dial the trunk or extension number to be released 7 c EE Oo a H zZ oe Receive confirmation tone Unsupervised Conference NCTION To conference two outside lines 1 Press the Function key and then dial 77 2 Receive confirmation tone FUNCTION To intrude on an unsupervised conference Press the Function key and then dial 77 2 Receive confirmation tone F c c 8 i al D Proteg Keyset User Guide without display 37 4 Call Handling 38 Proteg Keyset User Guide without display Paging a Messaging 1 Paging You can initiate a page from your keyset by dialing
52. s their keyset in Do Not Disturb mode you may be able to use the DND Override feature to force your call to ring through Your ability to use this feature depends on your class of service If your call to a specific extension goes unanswered you can request a Callback on page 27 or leave a Call Me message on page 41 Calling an Extension 1 Dial the extension number Calling a Virtual Number 1 Dial the virtual number Calling the Attendant 1 Dial 0 Calling a Hunt Group 1 Dial the hunt group number 8 Proteg Keyset User Guide without display 19 3 Making Calls Voice to Ring Interchange VRI Dial the extension number Receive confirmation click no ring tone 3 Dial 2 Your call overrides the Voice Call Allow setting and rings through to the exten sion AE Intrusion 1 Dial an extension Receive busy tone 2 Dial 8 You intrude on the other extension s call You can speak to and hear both parties Do Not Disturb Override 1 Dial an extension Receive busy tone 2 Dial 3 Your call overrides DND and rings through to the extension JE H 20 Proteg Keyset User Guide without display 3 Making Calls 2 Off Hook Voice Announce OHVA Use the OHVA feature when you want to interrupt a busy extension To be able to perform an OHVA the called party must meet the following criteria 1 The called extension must be an Executive or Executive Data keyset
53. t display 2 Answering Calls FUNCTION Hi 1 2 3 FUNCTION H FUNCTION le Sues BD 1 2 3 FUNCTION le Follow Me Call Forward Preset To activate 1 Keyset is idle or in use on a call Press the Function key and then dial 25 3 Enter the extension number to which you want to forward calls 4 Dial 1 to forward outside calls only or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 5 Receive confirmation tone To cancel Keyset is idle or in use on a call 2 Press the Function key and then dial 25 3 Receive confirmation tone Follow Me Call Forward Remote To activate Keysetis idle or in use on a call Press the Function key and then dial 23 Enter your normal extension number Enter your user password Dial 1 to forward outside calls only or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 6 Receive confirmation tone To cancel 1 Keysetis idle or in use on a call 2 Press the Function key and then dial 23 3 Enter your normal extension number 4 Enter your user password 5 Receive confirmation tone Proteg Keyset User Guide without display 15 2 Answering Calls 3 Avoiding Calls At times you may want to work at your desk without phone interruptions In addition to Call Forward you can choose from the following features to block some or all calls Do
54. ur working environment Following the Instructions The instructions in this guide often ask you to press a key Throughout these instructions the word press means press and release not press and hold You may be instructed to dial which means to press the desired numbers on the dial pad You may be required to dial star or pound on the dial pad to access certain features You should hear a confirmation tone when you have successfully set most features Consult with your telephone system administrator if you want this tone disabled or reinstated L a LbLbLOAbGJ 4 L L LLCLLLLEIBLLLLLLiLLLLLLLLLLGALCL lIZZZLLLLLLLLLLLIBOJ 8 Proteg Keyset User Guide without display Answering Calls 1 Answering Calls Answering Internal and Outside Calls Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key if you have the Auto Answer feature set to on see page 54 Otherwise to answer a call you will need to press a feature key appropriate to the type of call a line line group or overflow key for an outside call an intercom key for an internal call Intercom Key A feature key programmed as an intercom key labeled ICM is useful for processing internal calls If you do not have an ICM key already allocated you can create one The feature code is Function key dial 65 For more information on setting the feature keys see page 59 Your ICM key flashes wh
55. ve incoming trunk calls and a user may still place and receive intercom calls You need a valid password to use the Lock Unlock feature Caution The Lock feature prevents all trunk calls not just long distance calls Because local calls including 911 calls are blocked by this feature exercise caution in using this feature Password Change grenier qon 9 7 2 Press the Function key and then dial 97 ij 3 Enter the old password 1 4 Enter the new password 5 Receive confirmation tone BumL M M l a a a 56 Proteg Keyset User Guide without display 7 Customizing Your Keyset Lock Unlock Locking your phone TsTzT Keysetis idle or in use on a call 7 2 3 4 Dial to lock your keyset 5 Receive confirmation tone Press the Function key and then dial 97 Enter password Unlocking your phone FUNCTION 1 Keyset is idle or in use on a call 19 7 Press the Function key and then dial 97 2 73 75 2 3 Enter password 4 Dial to unlock your keyset 6 Receive confirmation tone BIETEN CO E UII SSS Proteg Keyset User Guide without display 57 7 Customizing Your Keyset 4 Cancel Operations The Cancel Operations feature can be useful for troubleshooting If your keyset seems to behave oddly it is possible that a particular feature is set differently to how you expect Each of these features has a bi
56. which resource your keyset accesses when you go off hook at your extension intercom dial tone a specific trunk or a trunk route Note that if you set both Automatic Line Selection and Hotline Hotline takes priority Hotline With a Hotline programmed you automatically dial another resource when you lift the handset or press the Speaker key This resource can be one of the fol lowing An extension number A trunk directory number A trunk route number A system or individual speed dial number A pickup group hunt group or paging group A Hotline can be dependent on the time of day You specify whether the Hotline operates all the time just during the day or just when your company s phone system is in Night mode In addition you can specify whether the Hotline should access the resource immediately or wait between one and nine seconds A delay allows you to dial another resource before the Hotline takes effect Proteg Keyset User Guide without display 51 7 Customizing Your Keyset Hot Key Pad To activate 1 Keyset is idle or in use on a call FUN 2 Press the Function key and then dial 93 3 Receive confirmation tone To cancel 1 Keyset is idle or in use on a call 2 Press the Function key and then dial k 93 3 Receive confirmation tone FUNCTION z Ee BE e E g Automatic Line Selection To activate FUNCTION 1 Keyset is idle or in use on a call 2 Press the Functio
57. ximize the benefits of your company s voice mail system Extinguish Lit Voice Mail LED and Auto Conversation Record Extinguish Lit Voice Mail LED This feature turns off the LED associated with your voice mail Message Waiting key Use this feature if your company s phone and voice mail systems suffer some kind of connection interruption and the LED fails to extinguish after you have checked all your voice mail messages Auto Conversation Record Press your voice mail Message Waiting key see above while you are on a call to automatically form a conference with your voice mail box This allows you to record your conversation Depending on system programming you and the distant party may or may not hear an alert tone If the tone is not enabled the Auto Conversation Record feature is invisible to both parties Dialing Voice Mail 4 IL 1 Dial the Voice Mail System general number Transferring to Voice Mail 1 Begin by using whichever transfer method you prefer see pages 33 and 34 a vpn 2 Dialthe Voice Mail System general number Enter the appropriate extension number Lx x x 4 Conclude the transfer as appropriate to the transfer method you are using iS Proteg Keyset User Guide without display 63 8 Voice Mail Features Forwarding to Voice Mail 1 Begin by using whichever call forward type you prefer see pages 11 15 2 Enter the Voice Mail System general number Enter the extension
58. y Most feature codes are set and cancelled by pressing this key followed by dialing one to four digits Also use this key to access the speed dial numbers stored in the upper level of the dual function feature keys Headset Jack not all models Enables you to connect a headset to your telephone Hold Key Press this key to place a call on hold Also use this key to conclude programming certain features Pull Out Tray Contains a card for you to note frequently dialed numbers or contents of dual function feature keys Redial Key The Redial key is programmable It is usually programmed to redial the last outside number dialed For more information see page 23 Speaker Key and Light The speaker key turns your speakerphone on and off Use it to disconnect a hands free call Your speakerphone is active when the light is lit This key also activates the Group Listen feature Pressing the Speaker key will answer or release a call on the spearkerphone Switching from the handset to the speakerphone is easy Press the Speaker key it will light red and then hang up the handset To return to the handset simply lift it up and the speaker will automatically turn off r AsaocPo gi l M 4 Proteg Keyset User Guide without display 1 Introduction Speakerphone The speakerphone enables you to make hands free calls If your company does not have external paging equipment pages may be broadcast over keyset
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