SonicWALL Answering Machine 7.2 User's Manual
Contents
1. e To correctly display the Junk Summary in a language other than English you must install the appropriate language packs on your computer 5 If you prefer check the Plain Summary no graphics checkbox 6 Check the Send J unk Box Summary to delegates checkbox if you want to send summaries to a delegate If you have not yet assigned a delegate navigate to the Settings gt Delegate page 7 Choose one of the options for the junk summary o All junk messages o Only likely junk 8 Click Apply SonicWALL Email Security 7 2 User Guide 21 Send Simple Summary or Graphical Summary You can receive the Junk Box Summary as a simple list or in a more graphical format The first illustration shows a simple list the second illustration shows a more graphical presentation Junk Box Summary for biz example com In the past 24 hours your organization has received 8040 Junk emails and 1122 Good emails Junk Emails Blocked 24 The emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox Junk Box Summary Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk Unjunk View View View View2. hil n I Hit 75 5 o Il j Uu NV Aa Y Mt I UW ULT M T UM V I V V 2 5 1 0 0 4PM BPM 12AM 4AM BAM 12PM E System 9 Processor Time 15 min 24 Chapter 5 Reports amp Monitoring Inbound Good vs J unk Email The Inbound Good vs J unk page illustrates the number of incoming email that is good versus junk email Values are shown in number of messages per day and also according to the percentage of good versus junk Reports amp Monitoring Overview Reports f Inbound Good vs Junk Customize Schedule Download Report Inbound Good vs Junk Hourly Daily Monthly Month Number of Recipients Good Email M Junk Email All Spam All Virus All Phishing Policy DHA and CM 0 0 Oct 2009 0 0 35 24 MN 113 76 BEEN 5 11 5 de gine 39 89745 MEE QI D 0 Jul 2009 D 30963 0 0 Jun 2009 0 0 Outbound Good vs J unk Email The Outbound Good vs J unk page illustrates the number of outgoing email that is good versus junk email Values are shown in number of messages per day and also according to the percentage of good versus junk Reports amp Monitoring Overview Reports Outbound Good vs Junk x Customize le Schedule M Download Report Hourly Daly Monthy Outbound Good vs Junk Month Number of Recipients Good Email M Junk Email All Spam All Virus All Phishing Po
3. Sites novice 15 Spar Management ESS RSR beau MR RL secu dese cite itn Id ve Ee cu due 15 Assigning Delegates for the Junk BOX 4 16 Removing a D lai rm Re a ann en tan 17 JUNK BOX SUMMA nan es danses tq EAN 17 Send Simple no graphics Summary or Graphical Summary 19 Chapter 5 mijosjgcm metere 21 Inbound Good vs Junk Email eeseesese mmm m e memes 22 Outbound Good vs JUMK EMA SE RER t EE POE Eee code Forti RE ee dee te 23 JUNK EMail Bre sio RR 24 Chapter 6 Junk Button for Microsoft Outlook cccceeeseecseeseeceescseeeeeeneeceseueeeuseuseneeeneeeeenes 25 FSU OV SOW EORR Tm scars ics a a ec ae setae 25 How Does the Junk Button Work oo ccccceccecceeceeseeeeeeeeeeueeeeeeuseeeeeeeeeeaeeeeeeusnenseeeeeeanees 25 USina the UK BONN sias ed dines eS et ata infusa e Ao te Ne aro MES 25 installing the Junk Button iii 26 Preface SonicWALL Email Security guards the perimeter of the organization against the costly dangerous and growing threats to corporate email Threats are stopped before they infiltrate corporate mail servers and employee inboxes SonicWALL Email Security secures email connections and blocks unwanted email while ensuring timely delivery of all legitimate email SonicWALL Email Security provides the most comprehensive and effective spam blocking available The solution filters email uniquely for each user taking into account the different preferences and patterns
4. Time of day to send summary Any tine of day Within an hour of Ab Day of week to send summary Any day of the week Send summary on onclasy Message Settings Summaries include All junk messages Only likely junk hide definite junk Language of summary email plius COHEN Send plain summary Plain summary na graphics view plain example view graphic example Display junk statistics in summary email Miscellaneous Settings Send Junk Box Summary to delegates Enable single click viewing of messages off View messages only users can preview messages without having to type their username passwnt Full access clicking any link in a Junk Box Summary grants Full access to this particular user s settir Only send Junk Box Summary emails to users in LDAP gt To manage your junk summary settings 1 Choose the default email frequency for Junk summaries from the drop down list Your choices range from never to 14 days 2 Choose the Time of day to receive the Junk summary 3 Choose the Day of the week to receive the Junk summary 4 Choose the Language in which to view your Junk Summary You can choose to view the your junk summaries in the following languages o English O Japanese o Chinese Traditional 20 Chapter 4 Settings Chinese Simplified Korean Dutch French German Spanish Brazilian Portuguese Russian Hindi Norwegian Swedish Italian O O O O O O O O O O O Note
5. To manage your personal junk email blocking settings use your standard username and password to log in here http twinpeaks carp example cam Junk blocking by SonicWALL Inc 22 Chapter 4 Settings SONICWALL gt Junk Box Summary for biz example com Messages received by your organization in the past 24 hours 8375Junk SE 2094 Good E Junk Emails Blocked 8 The emails listed below have been placed in your personal Junk Bax since your last Junk Bax Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox Email sent to hizi example com visit Junk Box From Subject Threat Unjunk view support ebay com Official notice En biz mailfrontier com From Ebay Inc Phishing Unjunk view dmcswzzainmhotmail com YES Earn a Dockors income wi Spam Unjunk view spammer corp net Win Free Stuff Spam Unjunk view jlefi mb12 com Take Some Viagra its Cheap Spam Unjunk view sallyimgetitup cam Enlarge another body part Spam Unjunk view edd aled net Nigerian Prince wants your PIN number Spam Unjunk view aber ls ua Morgage rates that are really just ok Spam Unjunk view savenom yatts com 95 off of our Yahts Spam Anti Spam Settings Manage Allowed Blocked lists Set Anti Spam aggressiveness Spam Management Settings Change action to take with spam email Change Frequency timing of your Junk Bax Summaries Delegate control to other people See
6. You can change your spam filtering settings by using the SonicWALL Email Security Settings page Choose what to do with messages that are spam likely spam phishing viruses or have content not allowed by your organization s policy Navigate to Anti Spam Anti Phishing gt Default Spam Management to view and configure your spam filtering settings Anti Spam Anti Phishing Default Spam Management Anti Spam Techniques These settings apply to all users You can override these settings For any individual user Action Settings Action Far messages marked as Definite Spam Definite Spam blocking off deliver messages ka recipients O Permanently delete Bounce back to sender 9 store in Junk Box recommended For most configurations send ta postmaster Tag with SPAM added to the subject Add Header spam Action Far messages marked as Likely Spam O Likely Spam blocking off deliver messages to recipients Permanently delete Bounce back ta sender 9 Store in Junk Box frecommended For most configurations send ta postmaster rag with LIKELY_SPAM added to the subject Add Header likely spam Spam Management Determine what action to take with messages marked as Spam and Likely Spam Check one of the following options Spam Filtering Off SonicWALL Email Security passes messages through to your Inbox Store in Junk Box and delete after SonicWALL Email Security
7. and block email SonicWALL Email Security provides separate lists for people companies domains and mailing lists For each type of list click the Allowed and Blocked tabs to see the different allowed and blocked lists Search for allowed and blocked names company and lists in the Anti Spam Techniques window Click Search and type the name of the person company or list Note e An email address or domain cannot be on both the Allowed and Blocked lists If you add an address in one list that already exists on the other SonicWALL Email Security removes the address from the other list 10 Chapter 3 Anti Spam Techniques Adding People to Allowed or Blocked Lists gt To add people to Allowed or Blocked lists 1 Navigate to Anti Spam Anti Phishing gt People SONICWALL gt Email Security gt M System Anti Spam Anti Phishing Y Q Anti Spam Anti Phishing People Default Spam Management People Display 10 Companies Allowed Blocked Lists Add Delete Selected Search Go Anti Spam Aggressiveness Lee Sender s Email Address 4 Address Source There are no addresses shown Languages Black List Services Spam Submissions Anti Phishing p Anti Virus Techniques EL Auditing v4 Policy amp Compliance t amp Users amp Groups p nk Box Display 10 Y e Reports amp Monitoring Downloads 2 Click Allowed to see a list of senders who may be added to the Allo
8. classified as spam SonicWALL recommends using the default setting of Medium or 3 unless you require different settings for specific types of soam blocking SonicWALL Email Security 7 2 User Guide 13 Note To use your companies default settings use the Adhere to Corporate Group Defaults checkbox If your IT department enforces these settings the checkbox is dimmed you cannot change blocking levels Anti Spam Anti Phishing Anti Spam Aggressiveness Mild Medium Strong 1 2 3 4 5 Selecting a stronger setting will make SonicWALL Email Security more responsive to other users who mark a message as spam Grid Network Aggressiveness O O Selecting a stronger setting will make SonicWALL Email Security more likely to mark a message as spam Adversarial Bayesian Aggressiveness O Allow users to unjunk spam IF unchecked users cannot unjunk any spam messages Selecting a stronger setting will make messages with the content below more likely to be marked as spam Allow users to unjunk Sexual Content O Offensive Language O O Get Rich Quick O O O Gambling O O O O Advertisements O O O Images CT Consider Sender ID in statistical evaluation Warning do not enable this Feature unless SonicWALL Email Security is running as first touch Doing so could result in False positives good email mistakenly marked as spam If you are unsure of your configuration do not enable this Feature Ap
9. of each user SonicWALL Email Security provides protection against all forms of email threats from entering your Inbox including junk email viruses and phishing attempts Documentation Overview SonicWALL provides documents to install administer and use its products to protect email users It also provides documentation on managing security policies for your organization Network Administrators SonicWALL Email Security Getting Started Guide SonicWALL Email Security Administrator s Guide Email Users SonicWALL Email Security User s Guide Note e To view SonicWALL Email Security documentation online go to http www sonicwall com us Support html Documentation Conventions Terms you see in a SonicWALL Email Security window Italic Variable names Finding Online Help Click Help to see a description of the window contents IMPORTANT e SonicWALL Email Security uses pop up windows for configuration and reporting Configure your web browser s pop up blockers to allow pop ups from your organization s SonicWALL Email Security server Preface About SonicWALL Email Security This chapter describes viewing and handling items in your SonicWALL Email Security Junk Box When a Message is Flagged as J unk When SonicWALL Email Security determines a message is junk it stores it in a Junk Box Your network administrator determines whether users can access their Junk Boxes If configured the software periodically
10. sends you email messages listing the messages flagged as junk email Figure 1 Junk Box Summary SONICWALL gt Junk Box Summary for biz example com Messages received by your organization in the past 24 hours 6375 unk SE 2094 Good E Junk Emails Blocked 8 The emails listed below have been placed in your personal Junk Bax since your last Junk Bax Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox Email sent En hizi example com wisik Junk Box From Subject Threat Unjunk view support ebay com Official notice En biz mailfrontier com From Ebay Inc Phishing Unjunk view dmcswezaint hotmail com YES Earn a Dockors income wi Spam Unjunk view spammertzcorp net Win Free Stuff Spam Linjunk view jleFiemb12 com Take Some Viagra its Cheap Spam Unjunk view sallyimgetitup cam Enlarge another body part Spam Unjunk view edd aled net Nigerian Prince wants your PIN number Spam Unjunk view aber ls ua Morgage rates that are really just ok Spam Unjunk view savenom yatts com 95 off of our Yahts Spam Anti Spam Settings Manage AllawedjBlacked lists Set Anti Spam aggressiveness Spam Management Settings Change action to take with spam email Change Frequency timing of your Junk Bax Summaries Delegate control to other people See junk email reports Download anti spam applications To manage your personal junk email blocking settings us
11. stores all messages that it determines as number of days spam for the number of days set by your SonicWALL Email Security administrator 18 Chapter 4 Settings Tag with text Add words to mark messages that are spam or are likely spam This text is added before the subject of an email For example if the original sub ject is You may already be a winner the added text might make it Likely Spam You may already be a winner Assigning Users for the J unk Box The Users window allows you to authorize one or more users to monitor your Junk Box Navigate to Users amp Groups gt Users Users amp Groups j Users Message Management for the entire organization can be changed on the Default Message Management page Go to User View Setup to configure access to junk blocking settings Users ou can use this page to e Assign roles to groups of users For example you can give an LDAP group Administrator privileges on SonicWALL Email Security Set junk blocking options For a group of users For example you can set anti spam aggressiveness for the Sales department Refresh Users amp Groups User View Setup SonicWALL recommends that the administrator add all employees to the list of users who can log in Corporate mailing list addresses and aliases such as info example com should also be added to ensure that junk mail sent to those aliases can be filtered There is no harm if extra addresses that do not receiv
12. Inc warrants that commencing from the delivery date to Customer but in any case commencing not more than ninety 90 days after the original shipment by SonicWALL and continuing for a period of twelve 12 months that the product will be free from defects in materials and workmanship under normal use This Limited Warranty is not transferable and applies only to the original end user of the product SonicWALL and its suppliers entire liability and Customer s sole and exclusive remedy under this limited warranty will be shipment of a replacement product At SonicWALL s discretion the replacement product may be of equal or greater functionality and may be of either new or like new quality SonicWALL s obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL s then current Support Services policies This warranty does not apply if the product has been subjected to abnormal electrical stress damaged by accident abuse misuse or misapplication or has been modified without the written permission of SonicWALL DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WARRANTY ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING LAW USAGE OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE MAXIMU
13. M EXTENT ALLOWED BY APPLICABLE LAW TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS THE ABOVE LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose DISCLAIMER OF LIABILITY SONICWALL S SOLE LIABILITY IS THE SHIPMENT OF A REPLACEMENT PRODUCT AS DESCRIBED IN THE ABOVE LIMITED WARRANTY INNO EVENT SHALL SONICWALL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE HARDWARE OR SOFTWARE EVEN IF SONICWALL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall SonicWALL or its suppliers liability to Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer The foregoing limitations shall apply even if the above stated warranty fails of its
14. SonicWALL Email Security User Guide Version 7 2 SonicWALL Inc 2001 Logic Drive San Jose CA 95124 3452 Phone 1 408 745 9600 Fax 1 408 745 9300 E mail info sonicwall com Part Number 232 001701 00 RevA SonicWALL Email Security User Guide i SONICWALL gt SonicWALL Email Security User s Guide Version 7 2 SonicWALL Inc 2001 Logic Drive San Jose CA 95124 3452 Phone 1 408 745 9600 Fax 1 408 745 9300 E mail info sonicwall com Copyright Notice 2009 SonicWALL Inc All rights reserved Under the copyright laws this manual or the software described within can not be copied in whole or part without the written consent of the manufacturer except in the normal use of the software to make a backup copy The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original This exception does not allow copies to be made for others whether or not sold but all of the material purchased with all backup copies can be sold given or loaned to another person Under the law copying includes translating into another language or format Specifications and descriptions subject to change without notice Trademarks 2009 SonicWALL Inc All rights reserved SonicWALL is a registered trademark of SonicWALL Inc Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Limited Warranty SonicWALL
15. View View View View View View View View View View View View View View View View View View View View johnnhiii8 solutions com dmcswzzainllhotmail com Supporthebay com Spammer corp net jlef imbhiz com sallyfgqetitup com edddaled net aberfls i ua savelireal profesions com openithdareyou corm cuzifind family com tic tachhalatosis com smash mouthiionthesun cam wawuicards for all com mr tingleslHpetstylist com infalipaypal com strawhberryljamiz net sirdmixalot com hard drive yourpe corm warninglhalertsPC com 31331Bhaxor i ua ezlispeller com hiuggvylfat guru com Re 180 Advertising YES Earn a Doctors income wi Win Free Stuff Take Some Viagra its Cheap Enlarge another body part Nigerian Prince wants your PIN number Mortgage rates that are just OF 955 off of our Yahts Become a surgeon in only two weeks Open this attachment crack exe Your long lost half cousin Does your breath stink Mine did Hey now your an all star go play Playing cards of Canada s Most Wanted Pajamas for your Poodle Paypal lost your info Please submit again Platinum Membership to the Jam Club I like big butts and I can not lie A Message From Your Computer I need updates lilert Read this Click on buttons or BOOM 133t Ha xOr ez xPidts Learn to read words like a Pro Secret strategies of staying unemployed and fat opportunity yesyoucan com Crop dusting jobs for drab Americans
16. ate domain from the list if necessary Your personal Junk Box appears with any messages that have been flagged as spam or other unwanted email You can display all junk mail likely junk mail or other unwanted email if your organization has configured SonicWALL Email Security to screen for viruses phishing or email that contains content your organization has chosen to manage through policies Searching in Your J unk Box gt To use Simple View 1 Enter a word or partial word in the Search text box Search is not case sensitive 2 Select the field you want to search in Subject From To search for words in a specific order put double quotes around the phrase such as sent for review Only messages which match that phrase will be returned 3 Click Search Messages matching your search criteria are displayed To move quickly through results pages click in the field that says Page 1 of 14 and type the result page you want to view You can also change the number of messages displayed on each page gt To use Advanced View 1 On the J unk Box page click the Advanced View button Junk Box Inbound Outbound Simple Search Mode Items in the Junk Box will be deleted after 30 days Query Parameters Search For in Subject EJ on No Data Available E Search Settings Advanced View 2 To search for specific email threat types clear the check boxes under the Search text box to remove the
17. ave a look at our FAQ section for a list of Frequently Asked Questions and Answers at http www casinodelriaco com pop faq phpIf for some reason we fail to answer your question please contact our Customer Service Manager directly at csmanager casinodelrio com Please include your account user name Casino Del Rio is committed to serve all our customers Z4hrs a day 7 days a week Thank you once again far your patience and patronage One of our representatives will immediately contact you S5incerely Customer Support ManagerCasino Del RioE mail Support CasinoDelRio comToll Free 1 B656 546 0454To011 Free 1 866 814 2415Internartional 1 2568 481 2358In01l1 Free Fax 1 800 869 3285 1 866 814 2419Fax EM MENTA ee RNC M EUM LE MI To view the header information click the Raw Mode option Ending Your Junk Box Session When you are done managing your Junk Box click the Log out button in the upper left corner of the window or close the browser window Anti Spam Techniques This chapter describes how you can use SonicWALL Email Security to block senders or ensure that senders you approve can send you email Managing Allowed and Blocked Lists Managing your Allowed and Blocked lists can help prevent email you want from ending up in your Junk Box and keep email from legitimate looking but annoying senders from cluttering up your inbox Use the Anti Spam Techniques window to create your own lists of senders from whom you want to allow
18. carriage return Add Cancel 2 Enter the domain s you want to allow If you add multiple domains press Enter after each one NOTE Specify full domain names in this format example com or example gov 3 Click Add Deleting a Domain gt To delete a domain 1 Check the check box next to the domain you want to delete 2 Click Delete to delete that domain from the Allowed list 12 Chapter 3 Anti Spam Techniques Adding Lists to the Allowed List Email messages from mailing list servers do not always come from the same email address or FROM field in the address This makes it difficult to add list messages to the Allowed list The email messages are from the person who posted the message to the list server and the message is addressed to the mailing list You can only add and delete Allowed lists gt To add email lists to Allowed Lists 1 Navigate to Anti Spam Anti Phishing gt Lists 2 Click Add to add mailing lists to Allowed Lists Add Lists to Allowed List Enter the mailing lists separated by 4 carriage return Add Cancel 3 Enter the address for one or more of the lists pressing Enter after each one 4 Click Add The updated Allowed Lists window appears Configuring Anti Spam Aggressiveness If you want to change how aggressively your mail is filtered use the Anti Spam Aggressiveness window Increasing the aggressiveness means you get less spam but increases your chances of a valid email being
19. change the language in which the user interface for SonicWALL Email Security is displayed gt To change the language 1 Click the Language link that appears in the lower right frame of the user interface window Preferred Language Language I III pRR French Francais German Deutsch Japanese A a spanish Espa ol Italian Italiana Chinese Simplified Ht xz file Brazilian Portuguese Portuques do Brasil 2 Select your desired language Note that your computer must support the language to display it correctly 3 Click Reset to Browser Primary Language to return to the language your browser usually uses Configuring Language Preferences for your Junk Box Summary You can configure your Junk Box summary to appear in any of the supported languages if your computer supports the language modules to display the character sets gt To change the language for your Junk Box summary l Navigate to System gt Junk Box Summary 2 Select a language from the Language of summary email drop down list Message Settings Summaries include All junk messages Only likely junk hide definite junk Language of summary email English h Send plain summary Plain summary no graphics view plain example view graphic example Display junk statistics in summary email 3 Click Apply Changes 16 Chapter 3 Anti Spam Techniques Settings
20. e email appear here as a result of too broad an LDAP query Using Source xchangel3 Go Find all users in column User Name equal to fast Go Add Import User Name 4 n Primary Email Message Management User Rights Source C 043E94C9 C6E5 4DBC 4 systemmailbox 043e9ac9 c es Default User xchange03 LDAP la a qa2003 com Default User xchange03 LDAP C Administrator administrator qa2003 com Default User xchange03 LDAP C ajackson ajackson qa2003 com Default User xchange03 LDAP C ajay ajay qaZ2003 com Default User xchange03 LDAP gt To add a user 1 Click the Add button The Add User screen appears Add User Clase Primary Address Using Source xchangels Aliases optional Separate aliases with a lt CR gt Example alias 1 example com a lias i example com ee Add L 2 Enter the email address of the user in the Primary Address box 3 Click Add SonicWALL Email Security 7 2 User Guide 19 Removing a User gt To remove a user 1 Click the user that you want to remove 2 Click the Remove button Junk Box Summary When SonicWALL Email Security moves junk and likely junk messages to your Junk Box you can choose to be notified periodically by email System Junk Box Summary Junk Box Summary Users will be sent Junk Box Summary notification emails listing their recently quarantined messages Frequency Settings Frequency of summaries Never
21. e text of messages is not reported to the GRID Network Instead the message is converted into a uniquely identifying hash and only this hash is used in the thumbprint 28 Chapter 6 Junk Button for Microsoft Outlook Using the J unk Button The Junk Button is used to remove any junk e mail messages that arrive in your inbox and place them in your Deleted Items folder gt To use the J unk Button 1 A junk e mail arrives in your inbox EG fj From Subject Patrick FTC Updates CAN SPAM E3 Van sailboat usable baseline Faun lindquist 3 ud Shannon Partner Mewsletter 2 Highlight the e mail message by selecting it a From Subject Patrick FTC Updates CAN SPAM amp van sailboat usable baseline Faun lindquist 3 uU Shannon Partner Newsletter 3 Click the SonicWALL Junk button in your Outlook toolbar unk 5 SonicWALLES Help 4 The junk message is moved from your inbox to your Deleted Items folder Note e To access your SonicWALL ES account click the SonicWALL ES button and log in with the information your administrator has given you From here you can view and sort the Junk Box containing messages that did not reach your Outlook inbox Installing the Junk Button If you do not already have the Junk Button for Outlook installed you can install it easily from the SonicWALL Email Security page gt To install the Junk Button l Log in as a user 2 Save the zip file to your compu
22. e your standard username and password to login here http introse corp example com Junk blocking by SonicWALL Inc 2 Chapter 1 About SonicWALL Email Security Deleting Spam You can scan these messages to see if there are any messages you want to receive and should not be categorized as J unk If you see a message you want to receive click the Unjunk link next to it and the message is sent to your Inbox The sender of any messages that you unjunk is added to your list of allowed senders and their messages are not marked as junk in the future Depending on the settings for your organization s installation of SonicWALL Email Security you might also have a View link in the Junk Box summary message Click the link to view the contents of the message and determine whether it is spam If you do not care about the messages in the J unk Box you can leave them there They are automatically deleted later Managing the Junk Box This chapter describes viewing and handling items in your SonicWALL Email Security J unk Box When a Message is Flagged as J unk When SonicWALL Email Security determines a message is junk it stores it in a Junk Box Your network administrator determines whether users can access their Junk Boxes If configured the software periodically sends you email messages listing the messages flagged as junk email Figure 1 Junk Box Summary SONICWALL gt Junk Box Summary for biz example com Messages received b
23. essential purpose BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU NOTE The SonicWALL Email Security software service is an annual subscription that is subject to the terms and conditions of SonicWALL Inc s applicable subscription agreement and includes Product updates SonicWALL threat signature updates and standard technical support for one 1 year from the date of purchase SonicWALL Email Security appliances are integrated hardware and software solutions which include SonicWALL Email Security software SonicWALL Email Security appliances are subject to the terms and conditions of SonicWALL Inc s applicable license agreement Updates to the SonicWALL Email Security software SonicWALL Spam Signature Updates and technical support may be purchased on an annual basis AntiVirus support is optionally available Table of Contents BO eh oa se reese ee ages eae ER DIDI IM Oc ID IEDLINE iii DOCUMENTATION OVEMICW sets sed snc SN eases tancansend nagsecn at ga eta daetss inde a iii Documentation Conventions ds eon beret E ese iii FINGING ONIME ai om iii Chapter 1 About SonicWALL Email Security 555 2555 eo rose oio a ease ea eu zs eeu roam Es Osee esee o eser snes 1 When A Message is Flagged as Junk Us 1 Deleting Span eren cR 2 Chapter 2 Logging In to Your Junk BOX ssssassssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
24. information you want excluded 3 Click Search Messages matching your search criteria are displayed To move quickly through results pages click in the field that says Page 1 of 14 and type the result page you want to view You can also change the number of messages displayed on each page 6 Chapter 2 Managing the J unk Box As an example suppose you wanted to see only messages that were Spam or Likely Spam Clear all the checkboxes except the Show Spam and Show Likely Spam check boxes Leave all the locations selected and click Search Inbound Outbound Advanced Search Mode Items in the Junk Box will be deleted after 30 days Query Parameters To From Subject Date No Data Available iv Threats Spam Virus Phishing DHA Likely Spam Likely Virus Likely Phishing Policy Search Settings Simple View To select all the messages visible check the box at the top of the left column Otherwise select the messages you wish to receive Note that selection data is not saved once you navigate to another results page Supported Search The following types of search can be performed in the To From or Subject field Boolean Search e OR Operator This is the default search Add OR in between search words The results will contain any of these search words e AND Operator Add before the search word or AND in between search words Each result must contain these words e NOT Operato
25. junk email reports Download anti spam applications To manage your personal junk email blocking settings use your standard username and password to login here http iintrose corp example corm Junk blocking by SonicWALL Inc Reports amp Monitoring The reports in this module show statistics for your organization not just your own spam Click the Reports amp Monitoring button to view them The Reports Dashboard provides a lot of information about SonicWALL Email Security at a glance These charts display statistics for the last 24 hours and are updated hourly Clicking the Refresh Reports button causes the data in these reports to be updated with the most current data Reports amp Monitoring Overview Reports Dashboard Good Email s Junk Email 0 0000000 12PM 6PM 12AM BAM 12PM E Good Email W Junk Email Junk Email Breakdown 0 0000000 12PM BPM 12AM BAM 12PM E Spam W yirus E Phishing Policy MDHA E Cm System Load Average 15 min 0 35 0 30 0 25 1 0 20 0 15 0 10 4 0 05 0 00 r r T 4PM 8PM 12AM 4AM 82M 12PM E System Load Average 15 min amp 3 Refresh Reports Spam Caught 0 0000000 12PM 6PM 12AM 6AM 12PM E Spam E Likely Spam Inbound vs Outbound Email 0 0000000 n T T T T 12PM 8PM 12AM BAM 12PM E Inbound Email W Outbound Email System Processor Time 15 min 12 5 4 10 0 n
26. licy and UAS Oct 2009 2 ow Sep 2009 gt e Aug 2009 s Ps Jul 2009 She Jun 2009 e SonicWALL Email Security 7 1 User Guide 25 Junk Email Breakdown The Junk Email Breakdown page illustrates the types of messages received and shows the comparative amounts of messages that were identified as spam likely soam contained viruses likely contained viruses phishing likely phishing were identified by policy rules and were considered Directory Harvest Attacks DHA Reports amp Monitoring Overview Reports Junk Email Breakdown PA customize nee 0 rose repor Junk Email Breakdown Hourly Daily Monthly Month Number of Users Protected M Spam M Likely Spam E Virus 0 Likely Virus D Phishing 1 Likely Phishing lt Policy M DHA M CM D 0 0 0 0 0 0 0 Oct 2009 0 0 0 0 0 0 0 0 D 095 19 1795 Sep 2009 Eu E 38 97 0 0 26 Chapter 5 Reports amp Monitoring Junk Button for Microsoft Outlook This chapter describes the SonicWALL J unk Button for Outlook a small application that can be added to Microsoft Outlook The Junk Button allows end users to report spam messages to the SonicWALL GRID Network The GRID Network s ability to detect soam is enhanced each time a user uses the Junk Button e Feature Overview section on page 27 e How Does the Junk Button Work section on page 27 e Using the Junk Button sec
27. nnnnnnn nnna 3 Deal CHING in Y OU JUNK BOX sorrire date OEE 4 DeElEUNG MESSADCS srusen annan aar aa a ane 4 Unjunking Messages iii 5 Viewing Message Content ited EM eae del cee ete 5 Ending Your JUNK BOX SCSSION TEE Ain mine ete 5 Chapter 3 Anti Spam TECHNIQUES 2eme danse AME er IE aE 7 Managing Allowed and Blocked Lists 4 7 Adding People to the Allowed or Blocked Lists eeeeeeeseeessesessessse 7 Deleting People from the Allowed or Blocked Lists esesssessssssse 8 Adding Companies or Domains to the Allowed or Blocked Lists 8 Adding a Company or Domain to the Allowed List 9 Deleting a Company or Domain sessi 9 Adding Lists to the Allowed List 5e acie oh EI ura o e eor iac id bet did ce ede 9 Configuring Anti Spam Aggressiveness cccssesccccseeeceecaeeeeeceeeeeessaaueeeessaaeeessaaeeees 10 Configuring SMART Network Aggressiveness Settings eesseeessss 11 Configuring Adversarial Bayesian Aggressiveness Settings 11 Determining Amounts and Flavors of Spam eese 11 Screening Messages in Other Languages nnns 12 Configuring Language Preferences for SonicWALL Email Security 12 Configuring Language Preferences for your Junk Box Summary 13 Chapter 4 SOURCE ee nec des te Re ae en tie
28. ox Scan these messages to see if there are any messages you want to receive and should not be categorized as Junk If you see a message you want to receive click the Unjunk link next to it and the message is sent to your Inbox The sender of any messages that you unjunk is added to your list of allowed senders and their messages are not marked as junk in the future Depending on the settings for your organization s installation of SonicWALL Email Security you might also have a View link in the Junk Box summary message Click the link to view the contents of the message and determine whether it is spam Logging In to Your J unk Box When SonicWALL Email Security determines that a message contains a threat or a likely threat it stores the message in a Junk Box on the server and alerts you by email You can log in to your Junk Box to view messages that were junked by SonicWALL Email Security Log in to SonicWALL Email Security using the link that your IT administrator gave you or by clicking the link in the Junk Box Summary message you receive SONICWALL gt Junk Box Summary for biz example com Messages received by your organization in the past 24 hours 375 Junk M 2094Good E Junk Emails Blocked The emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox Email sen
29. ply Changes Reset to Defaults Configuring SMART Network Aggressiveness Settings You can adjust the level of influence community input has on organization spam blocking produced by the Self Monitoring Active Response Team SMART network Updates are provided to your gateway server at defined intervals To adjust your collaborative settings click one of the radio buttons from Mild 1 to Strong 5 A setting of 5 means that you are comfortable with the collective experience of the SonicWALL user community A setting of 1 or 2 indicates that you are skeptical of the collective experience and want to judge more email for yourself Configuring Adversarial Bayesian Aggressiveness Settings This aggressiveness setting determines how likely an email message is to be identified as junk email Selecting a stronger setting makes SonicWALL Gateway more likely to mark a message as Spam Determining Amounts and Flavors of Spam You can determine how aggressively to block particular types of spam including sexual content offensive language get rich quick schemes gambling and advertisements For each of the spam flavors e Choose Mild 1 to be able to view email that contains terms that relate to these topics e Choose Medium 2 4 to cause SonicWALL Email Security to tag this email as likely junk e Choose Strong 5 make it more likely that email with this content is sent to your junkbox 14 Chapter 3 Anti Spam Techniques Sc
30. r Add before the search words or NOT in between search words The results must not contain these search words Wildcard Search e operator Add to the middle or end of the word This substitutes more than one character to the search word and attempts to perform a search on all possible words e operator Add to the middle or end of the word This substitues one character and will find the match for the word Note Wildcard operators should be added to the middle or end of the text rather than at that beginning Phrase Search A phrase is a group of words surrounded by quotes The exact phrase will be searched Fuzzy Search Add to the end of the word to search for the closest possible match This search is useful when search words have an error or the exact spelling for the text is unknown SonicWALL Email Security 7 2 User s Guide 7 Proximity Search This searches for words closer to each other The syntax is word 1 word2 distance Deleting Messages Once you have determined that a message was correctly placed in your Junk Box you can delete one or more messages at a time or all the messages Select one or more messages and click Delete to delete a single message or click Check All then Delete to remove all messages from your Junk Box If you do nothing these messages are automatically deleted after the number of days configured by the SonicWALL Email Security administrator Unj
31. reening Messages in Other Languages Many spam messages are in a language other than the one you do business in To filter out messages based on language they were written in use the Languages window For each language you can choose allow block or have no opinion For example you might want to receive all messages in German but block messages in other languages You might also have no opinion about receiving messages in other languages Anti Spam Anti Phishing Languages This page enables administrators to allow or block emails in the languages listed below Choose Allow All ta allow all email in a language without any screening Choose Block All to black all email in a language Choose No Opinion to allow email in a language to be screened by all Filters installed in SonicWALL Email Security Allow All e Q Q Q Q Q O Q O C Q Q M s E p OO 0 6 C 6 C 6 0 C Oi Black Al a a a msi es ii a md ban oo em ol Apply Changes No Opinion 9 G i ORO ON DE i i 9 D ie gm s h OOR Arabic Baltic Chinese Cyrillic Dutch English French German Greek Hebrew Italian Japanese Korean Portuguese Spanish Swedish Thai Turkish Vietnamese SonicWALL Email Security 7 2 User Guide 15 Configuring Language Preferences for SonicWALL Email Security You can
32. t to biz example com visit Junk Bax From Subject Threat Unjunk view support ebay com Official notice to biz mailfrontier com from Ebay Inc Phishing Unjunk view dmcswezain hotmail com YES Earn a Doctors income wi Spam Unjunk view spammer corp net Win Free Stuff Spam LInjunk view jlef mb12 com Take Some Viagra its Cheap Spam Unjunk view sallyi igetitup com Enlarge another body part Spam Unjunk view edd aled net Nigerian Prince wants your PIN number Spam Unjunk view aber ls ua Morgage rates that are really just ak Spam Unjunk view savenowtmvahts com 959 off of our Yahbs Spam Anti Spam Settings Manage Allowed Blocked lists Set Anti Spam aggressiveness Spam Management Settings Change action to take with spam email Change frequency timing of your Junk Box Summaries Delegate control to other people See junk email reports Download anti spam applications To manage your personal junk email blocking settings use your standard username and password to login here http Uimtrose corp example com Junk blocking by SonicWALL Inc IMPORTANT e SonicWALL Email Security uses pop up windows to confirm actions and perform other activities Configure your web browser s pop up blockers to allow pop ups from your organization s SonicWALL Email Security server SonicWALL Email Security 7 2 User s Guide 5 gt To log in to your J unk Box 1 Log in with your user name and password 2 Choose the appropri
33. ter UJ Close Microsoft Outlook by choosing File and then Exit Just clicking the Close button may not close all the associated Outlook windows Double click the zip file and then double click the executable Accept the installation terms and click Next Accept the installation location and click Next Click Finish to complete your installation CON OU A Restart Outlook and check that the J unk Button toolbar has been installed Index A adding a delegate 16 companies or domains allowed blocked lists 8 lists allowed list 9 people allowed blocked lists 7 address conflicts 7 Adversarial Bayesian Ageressiveness 11 allowed list adding 9 allowed blocked lists 7 adding companies or domains 8 adding people 7 deleting 9 deleting people 8 anti spam ageressiveness settings 10 B blocking foreign languages 12 lists 7 C companies or domains 9 configuring Adversarial Bayesian Ageressiveness 11 language preferences 12 SMART Network Aggressiveness 11 D delegates for junk box 16 deleting companies or domains allowed blocked lists 9 delegate 17 junk mail 4 people from allowed blocked lists 8 spam 2 Directory Harvest Attacks DHA 24 displaying junk mail 4 downloading reports 21 F foreign languages blocking 12 preferences 12 G graphical junk box summary 19 J junk box 1 delegates 16 searching 4 junk box summary 1 17 configuring language preference 13 lang
34. tion on page 28 Feature Overview When a user presses the Junk Button the highlighted email message is moved to the user s Outlook Deleted Items folder and the message s thumbprint is added to the GRID Network thumbprint database As more thumbprint reports accrue about a message SonicWALL Email Security appliances and installations are more likely to filter that message as spam so that other users do not see it Benefits e Empowers users Users are not just getting rid of their own spam they are helping themselves and other users around the world e Improves enterprise spam filtering The enterprise benefits from the human intelligence of its members because the amount of spam the organization as a whole receives is reduced e Decreases helpdesk requests Users can report and dispose of spam themselves How Does the Junk Button Work The SonicWALL J unk Button allows you to remove spam from your inbox by clicking a small toolbar button in Microsoft Outlook Your feedback helps block spam sent to you your organization and other people using SonicWALL Anti Spam and Email Security products The SonicWALL GRID Network collects your Junk vote parsing the spam email into its attributes and combining your vote with other sources These reputation updates called thumbprints are delivered back to your SonicWALL Email Security system every five minutes improving your system s ability to block spam phishing and virus emails Th
35. uage 17 simple or graphical 19 junk mail deleting 4 displaying 4 junk message 1 L languages junk box summary 17 logging in 3 4 logging out 5 SonicWALL Email Security User s Guide 29 M messages junk 1 processed 22 unjunking 5 viewing content 5 R reports 21 downloading 21 Inbound Good vs Junk 22 Junk Email Breakdown 24 Outbound Good vs Junk 23 time frame 21 S searching corporate junk box 4 Self Monitoring Active Response Team see SMART 11 settings Adversarial Bayesian Aggressiveness 11 anti spam aggressiveness 10 junk box summary 17 SMART Network Aggressiveness 11 spam filtering 15 signing off 5 simple junk box summary 19 SMART 11 SonicWALL ES account 26 spam management 15 spam filtering settings 15 T thumbprint 25 U unjunking mail 2 5 V viewing message content 5 30 SonicWALL Email Security User s Guide SonicWALL Inc 2001 Logic Drive T 1 408 745 9600 www sonicwall com 9 0 N IC WA gt San Jose CA 95124 3452 F 1 408 745 9300 PN 232 001701 00 RevA 2009 SonicWALL Inc is a registered trademark of SonicWALL Inc Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Specifications and descriptions subject to change without notice
36. unking Messages If an email message is incorrectly sorted into your Junk Box move it to your inbox gt Tounjunk a message 1 Click the box to the left of the message to select the message you want to retrieve 2 Click Unjunk The senders of any messages you unjunk are added to your list of allowed senders future messages from these senders are delivered directly to your Inbox gt To unjunk all messages 1 Click Check All 2 Click Unjunk 8 Chapter 2 Managing the J unk Box Viewing Message Content Depending on your organization s configuration you can view the contents of a message by clicking the View link next to it in the Junk Summary Message sent to you by email For security reasons SonicWALL Email Security displays only the text portions of the message and does not display graphical images Message View SONICWALL EMAIL SECURITY UnJunk Message Subject Win Free Travel From Casino Del Rio lt support casinodelrio com To challengereply SonicWALL com Date Received Sun Dec 17 2003 17 01 04 PM POT Message Size dak Threat Spam Category Gambling Message Content Text Context Only Raw Mode Dear Guest Thank you for contacting Casino Del Rio This is an A automated e mail letting you know that we have just received your email containing the subject Re Withdrawal Request In a very Short time one of our representatives will respond to your request Meanwhile you might want to h
37. wed list 3 Click Add to add a person Add People to Allowed List Enter the email addresses separated by a carriage return Add Cancel 4 Enter the email address of the senders you want to allow If you add multiple people press Enter after each address 5 Click Add Deleting People from Allowed or Blocked Lists gt To delete people from Allowed or Blocked lists 1 Click the Anti Spam Techniques button 2 Click the checkbox adjacent to the address 3 Click Delete SonicWALL Email Security 7 2 User Guide 11 Adding Companies or Domains to Allowed or Blocked Lists gt To add companies or domains to Allowed or Blocked lists 1 Click the Anti Spam Anti Phishing button 2 Click Companies from the left hand navigation menu A list of companies is displayed Note e Some company addresses are adjacent to a dimmed checkbox These addresses are on the organization Allowed list users cannot delete these companies 3 Click Allowed to view the companies and domains in the Allowed list Adding a Company or Domain to the Allowed List A domain is the part of an email address that represents the company or organization sending the email For example in the address user sonicwall com Sonicwall com is the domain name Companies may have several domains gt To enter the name of the domain into your allowed list 1 Click the Add button Add Domains to Allowed List Enter the domains separated by 4
38. y your organization in the past 24 hours 8375Junk M 2094Good MEN Junk Emails Blocked 8 The emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox Email sent to biz example com From Subject Unjunk view support ebay com Official notice to biz mailfrantier com From Ebay Inc Linjunk view drnicswezain hotmail com YES Earn a Doctors income wi Linjunk view spammer corp net Win Free Stuff Unjunk view lef mbi com Take Some Viagra its Cheap Unjunk view sally getitup com Enlarge another body part Unjunk view eddi aled net Nigerian Prince wants your PIN number Unjunk view aber amp ls ua Morgage rates that are really just ak Unjunk view savenowia yahts com 95 off of our Yahts Anti Spam Settings Manage Allowed Blocked lists Set Anti Spam aggressiveness Spam Management Settings Change action to take with spam email Change Frequencvtiming of your Junk Box Summaries Delegate control to other people 5ee junk email reports Download anti spam applications To manage your personal junk email blocking settings use your standard username and password to login here http fmtrose cotp example com Junk blocking by Sonic ALL Inc Visit Junk Box Threat Phishing Spam Spam Spar Spam Spam Spam Spam 4 Chapter 2 Managing the J unk B
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