SMC Networks SMC7800A/VCP User's Manual
Contents
1. Local Servers Locally Hosted Services VDSL Concentrators Video Servers Billing Ethernet Punch Down Switch Blocks Patch Panels ISP h P A EN Phone Line Xi Fiber Optic Link to ISP Internet NN Ethernet AM E Links to Switch b i DS i Telephone Line from Central Office Central Offi bw PSTN Multi dwelling Multi tenant Building Figure 1 1 Providing Broadband Internet Access through VDSL VDSL provides high speed Internet access over existing phone lines by making use of previously unused frequency bandwidth above the voice band i e up to 30 MHz with VDSL2 By placing VDSL signals above the frequency of the voice signal a VDSL service can coexist on the same line with other telephone services VDSL can operate symmetrically providing the same data rate in both directions or asymmetrically providing a higher 1 3 ABOUT THE TIGER CCESS EE CPE data rate in the downstream receive direction than in the upstream transmit direction VDSL delivers high performance online applications such as high quality video and other switched multimedia services This Ethernet VDSL2 CPE system provides robust performance with a symmetric data rate up to 100 Mbps and a range up to 200 meters 656 ft This system is based on advanced VDSL2 Multi Carrier Modulation MCM technology with adaptive channel equalization that overcomes bridge taps and other line distortions Reed Solomon2. 1 1 OVERVIEWS A ha Es ai ee Ge leger ta ae ance ter ea tay sach 1 1 MDSETechnology cia ub dea dh 1 3 Heatures and Beftiefits ea Ve cus pL LRL 1 4 System Requirements s edeni a ee eee 1 5 Hardware Description 4444 den 2 1 Unpacking nen arten Stead abies delta cout EDU GU 2 1 Eroht and Rear Panel u ida vada aC 2 2 System and Port Status LEDs 0 0 2 3 Installation ia een ee 3 1 Installation Overview 2 2 ccc cece en 3 1 Cabl C onfiectlons v Pb rl REM A Bass hvu rs 3 1 Powering On ae a Sina ia 3 2 Configuring the TCP IP Protocols 3 3 Troubleshooting 1 5294 bR ORE Tex A 1 Diagnosing CPE Indicators saune eee eee A 1 If You Cannot Connect to the Internet 0 0 0 ce eee A 2 Cables 4 3 ue anche B 1 Twisted Pair Cable and Pin Assignments 0000000000008 B 1 10BASE T 100BASE TX Pin Assignments B 2 Straight Through Wiring 0 0 eee eee B 3 Crossover WIES Aivat bue Maga tle Le acted LU Les B 4 Cable Testing for Existing Category 5 Cable B 4 RJE Potitus o ee nenn eae Mas B 5 Sp cifications mses 222 a whe AURA EIS Re C 1 VDSL Functional Criteria tyris ieena a E E C 1 Physical Characteristics 415 458 eira e seat eer EE AE C 1 Standards EAE ace A E E Se REPE C 2 Compliances 22402 02a lassen aa Ged tek Besen C 3 ix T4BLE OF CONTENTS Glossary Index CHAPTER 1 ABOUT THE TIGERACCESS EE CPE Overview This Ethernet Over VDSL2 CPE
3. Adherence to national legislation and regulations on environmental production standards Conservation of operational resources Waste reduction and safe disposal of all harmful un recyclable by products Recycling of all reusable waste content Design of products to maximize recyclables at the end of the product s life span Continual monitoring of safety standards End of Product Life Span This product is manufactured in such a way as to allow for the recovery and disposal of all included electrical components once the product has reached the end of its life COMPLIANCES Manufacturing Materials There are no hazardous nor ozone depleting materials in this product Documentation All printed documentation for this product uses biodegradable paper that originates from sustained and managed forests The inks used in the printing process are non toxic Purpose This guide details the hardware features of the switches including Its physical and performance related characteristics and how to install each switch Audience This guide is for system administrators with a working knowledge of network management You should be familiar with switching and networking concepts Zielgruppe Dieser Anleitung ist fuer Systemadministratoren mit Erfahrung im Netzwerkmangement Sie sollten mit Switch und Netzwerkkonzepten vertraut sein vil COMPLIANCES viii TABLE OF CONTENTS About the TigerAccess EE CPE
4. block patch panel and the VDSL switch for possible defects Replace the defective cable if necessaty If You Cannot Connect to the Internet Check that your computer is properly configured for TCP IP See Configuring the TCP IP Protocols on page 3 3 Make sure the correct network adapter driver is installed for your operating system If necessary try reinstalling the driver Check that the network adapter s speed or duplex mode has not been configured manually We recommend setting the adapter to auto negotiation when installing the network driver A 2 APPENDIX B CABLES Twisted Pair Cable and Pin Assignments For 10BASE T and 100BASE TX connections the twisted pair cable must have two pairs of wires Each wire pair is identified by two different colors For example one wire might be green and the other green with white stripes Also an RJ 45 connector must be attached to both ends of the cable Caution DO NOT plug a phone jack connector into any RJ 45 port Use only twisted pair cables with RJ 45 connectors that conform with FCC standards Caution Each wire pair must be attached to the RJ 45 connectors in a specific orientation See 10BASE T 100BASE TX Pin Assignments on page B 2 for an explanation The figure below illustrates how the pins on the RJ 45 connector are numbered Be sure to hold the connectors in the same orientation when attaching the wires to the pins Figure B 1 R
5. 11 Port Pinouts Pin Signal Name Wire Color 1 Not used 2 Line 2 Tip Black or White Orange 3 Line 1 Ring Red or Blue White 4 Line 1 Tip Green or White Blue 5 Line 2 Ring Yellow or Orange White 6 Not used APPENDIX C SPECIFICATIONS VDSL Functional Criteria Band Plan Up to 6 bands Signal Bandwidth 25 kHz to 30MHz Optional Band USO operating at 4 25 kHz low end to 138 276 kHz high end Multi Carrier Modulation MCM DMT modulation Interleaving general convolution Tone Spacing 8 6 kHz Upstream Power Back off UPBO Remote firmware upgrade Physical Characteristics Ports 1 RJ 11 VDSL line to phone jack in the wall 1 RJ 11 phone line POTS connection to telephone 1 RJ 45 10 100BASE TX Ethernet connection to PC or gateway Ethernet Interface RJ 45 connector auto MDI X pinout detection 10BASE T 100 ohm UTP cable Category 3 or better 100BASE TX 100 ohm UTP cable Category 5 or better Maximum Cable Length 100 m 328 ft VDSL2 Interface RJ 11 connector using standard phone cable 26 AWG C 1 SPECIFICATIONS Power Consumption 7 Watts maximum Input Power 12 VDC via AC power adapter 1 A maximum Typical 700 mA maximum Size 15 5 x 12 85 x 2 8 cm 6 1 x 5 06 x 1 1 in Weight 374 g 13 19 oz Temperature Operating 0 C to 40 C 32 F to 104 F Storage 40 C to 70 C 40 F to 158 F Humidity Operating 5 to 95 non cond
6. 6 Check the option Obtain an IP Address Windows 2000 1 Click Start Settings Network Dial up Connections 2 Click Local Area Connections 3 Select TCP IP from the list of network protocols 4 Click on Properties 5 Select the option Obtain an IP Address 3 3 INSTALLATION 3 4 Windows XP Click Start Control Panel Network Connections 2 Right click the Local Area Connection icon for the adapter you want to configure 3 Highlight Internet Protocol TCP IP 4 Click on Properties 5 Select the option Obtain an IP address automatically and Obtain DNS server address automatically Mac OS 1 Pull down the Apple Menu Click Control Panels and select TCP IP 2 In the TCP IP dialog box verify that Ethernet is selected in the Connect Via field 3 If Using DHCP Server is already selected in the Configure field your computer is already configured for DHCP Otherwise select Using DHCP Server in the Configure field and close the window 4 Another box will appear asking whether you want to save your TCP IP settings Click Save 5 Your service provider will now be able to automatically assign an IP address to your computer APPENDIX A TROUBLESHOOTING Diagnosing CPE Indicators CPE operation is easily monitored via the LED indicators to identify problems The table below describes common
7. Forward Error Correction and interleaving protects against errors due to impulse noise and enables recovery from signal interruptions Frequency Division Duplexing FDD separates downstream and upstream channels and allows VDSL signals to coexist with regular telephone services A power back off mechanism is also implemented to reduce noise from crosstalk in line bundles Features and Benefits 1 4 VDSL features CPE side include High speed Internet access over existing phone lines VDSL2 connection provides the following rate range options Table 1 1 Maximum Rates and Distances Rate Mode Max Range 100 Mbps Symmetric 200 m 656 ft 80 35 Mbps Asymmetric 300 m 984 ft e Concurrent data and telephone services voice ISDN over a single connection Always on digital connection eliminates dial up delays providing transparent reconnection when initiating a network request SYSTEM REQUIREMENTS Supports ITU T VDSL VDSL2 and ANSI T1E1 4 Part 1 VDSL interface standards as well as other evolving ETSI ANSI and ITU VDSL standards for the copper local loop Spectral compatibility with VDSL VDSL2 ADSL ADSL2 ISDN 2B10 4B3T Smartphone digital PBX extensions and narrowband interference Robust operation on severely distorted lines Supports power back off algorithm that permits a mixed distance deployment LEDs indicate VDSL link status and power Simple plug and play installation Add
8. be straight through When auto negotiation is enabled for the RJ 45 port on the CPE you can use either straight through or crossover cable to connect to any device type EIA TIA 568B RJ 45 Wiring Standard 10 100BASE TX Straight through Cable White Orange Stripe A Orange SN 1 White Green Stripe N 1 End A 2 2 P geet Blue N 3 Sy fnn I ES 4 4 5 White Blue Stripe 5 Green d 8 8 White Brown Stripe Brown Figure B 2 Straight through Wiring B 3 CABLES Crossover Wiring If the twisted pair cable is to join two ports and either both ports are labeled with an X MDI X or neither port is labeled with an X MDI a crossover must be implemented in the wiring When auto negotiation is enabled for the RJ 45 port on the CPE you can use either straight through or crossover cable to connect to any device type EIA TIA 568B RJ 45 Wiring Standard 10 100BASE TX Crossover Cable White Orange Stripe White Green Stripe End A EndB Blue White Blue Stripe Green White Brown Stripe Brown Figure B 3 Crossover Wiring Cable Testing for Existing Category 5 Cable Installed Category 5 cabling must pass tests for Attenuation Near End Crosstalk NEXT and Far End Cro
9. devices you may connect to your telephone line and still have those entire devices ring when your telephone number is called In most but not all areas the sum of the REN of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to you line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area BR 111 COMPLIANCES iv If your equipment causes harm to the telephone network the telephone company may discontinue your service temporatily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact please contact our company at the numbers shown on back of this manual for information on obtaining service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on co
10. in your house separate wall jacks may be used for telephone and VDSL services Otherwise you will need to connect telephones and your computer directly to the CPE DSL Line Wall Jack RJ 11 Ports RJ 45 Port we PHONE AC Power Outlet AC Power Adapte A Standard Telephone Cable Category 5 UTP cable to elephone Fax or Modem Ethernet port on computer Figure 3 1 Connecting the CPE 3 1 INSTALLATION 1 Using standard telephone cable connect the CPE s RJ 11 LINE port to the RJ 11 telephone wall jack providing the VDSL service 2 Connect a telephone or fax machine to the RJ 11 port on the CPE labeled PHONE 3 For the Ethernet connection make sure you have installed a 10BASE T or 100BASE TX network adapter card in the computer 4 Prepare straight through shielded or unshielded twisted pair cables with RJ 45 plugs at both ends Use 100 Ohm Category 3 4 or 5 cable for a 10 Mbps Ethernet connection or Category 5 cable for a 100 Mbps connection 5 Connect one end of the cable to the RJ 45 port of the network interface card and the other end to the RJ 45 LAN port on the CPE When inserting an RJ 45 plug be sure the tab on the plug clicks into position to ensure that it is properly seated Caution Do not plug a phone jack connector into any RJ 45 port Use only twisted pair cabl
11. its products to be free from defects in workmanship and materials under normal use and service for the applicable warranty term All SMC products carry a standard 90 day limited warranty from the date of purchase from SMC or its Authorized Reseller SMC may at its own discretion repair or replace any product not operating as warranted with a similar or functionally equivalent product during the applicable warranty term SMC will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product The standard limited warranty can be upgraded to a Limited Lifetime warranty by registering new products within 30 days of purchase from SMC or its Authorized Reseller Registration can be accomplished via the enclosed product registration card or online via the SMC Web site Failure to register will not affect the standard limited warranty The Limited Lifetime warranty covers a product during the Life of that Product which is defined as the period of time during which the product is an Active SMC product A product is considered to be Active while it is listed on the current SMC price list As new technologies emerge older technologies become obsolete and SMC will at its discretion replace an older product in its product line with one that incorporates these newer technologies At that point the obsolete product is discontinued and is no longer an Active SMC product A list of discontinued produ
12. low voltage supply system according to EN 61000 3 3 1995 Product family standard according to EN 55024 1998 Electrostatic Discharge according to EN 61000 4 2 1995 Contact Discharge 4 kV Air Discharge 8 kV Radio frequency electromagnetic field according to EN 61000 4 3 1996 80 1000 MHz with 1 kHz AM 80 Modulation 3 V m Electrical fast transient burst according to EN 61000 4 4 1995 AC DC power supply 1 kV Data Signal lines 0 5 kV Surge immunity test according to EN 61000 4 5 1995 AC DC Line to Line 1 kV AC DC Line to Earth 2 kV Immunity to conducted disturbances Induced by radio frequency fields EN 61000 4 6 1996 0 15 80 MHz with 1 kHz AM 80 Modulation 3 V m Power frequency magnetic field immunity test according to EN 61000 4 8 1993 1 A m at frequency 50 Hz Voltage dips short interruptions and voltage variations immunity test according to EN 61000 4 11 1994 gt 95 Reduction 10 ms 30 Reduction 500 ms gt 95 Reduction 5000 ms EN 60950 1 2001 Warning Do not plug a phone jack connector in the RJ 45 port This may damage this device Attention Les raccordeurs ne sont pas utilis s pour le systeme t l phonique COMPLIANCES vi Warnings and Cautionary Messages Warning This product does not contain any serviceable user parts Warning Installation and removal of the unit must be carried out by qualified personnel only Warning When connecting this device to a power outlet c
13. system consists of an end user CPE Customer Premise Equipment and a VDSL2 switch that are connected by standard telephone cable The VDSL connection delivers an Ethernet data link rated up to 100 Mbps symmetric full duplex while simultaneously supporting standard telephone services The system can be deployed in any multi dwelling multi tenant environment apartment blocks hotels or office complexes to provide both high speed Internet access and telephone services without any need for re wiring VDSL switches combine both the data and phone signals coming from your Internet and telephone service providers and pass these signals directly over standard telephone wiring to multiple users in the same building The CPE is used to separate these signals and pass them on to a customer s computer and telephone equipment The VDSL2 switch is typically located in a wiring closet or other central location of a multi dwelling multi tenant unit campus or enterprise An Internet connection is provided from the ISP to the customer s building over fiber optic cable running Ethernet directly over a 1 to 10 Gbps connection This kind of WAN connection is referred to as Fiber To The Building FTTB Data signals entering a site are first passed through an Ethernet switch that segregates the signals for individual user connections and are then fed into the switch Phone signals are also routed from PBX 1 1 ABOUT THE TIGER CCESS EE CPE 1 2
14. troubleshooting A 1 R rear panel 2 2 RJ 11 pin assignments B 5 S specifications component C 1 environmental C 2 power C 2 VDSL C 1 standards IEEE C 2 ITU T C 2 straight through Ethernet cable B 3 system indicators 2 3 requirements 1 5 T TCP IP PC configuration 3 3 troubleshooting CPE indicators A 1 V VDSL description 1 3 functional specifications C 1 Index 1 INDEX Index 2 FOR TECHNICAL SUPPORT CALL From U S A and Canada 24 hours a day 7 days a week 800 SMC 4 YOU 949 679 8000 Fax 949 679 1481 From Europe Contact details can be found on www smc europe com or www smc com INTERNET E mail addresses techsupport smc com european techsupport smc europe com Driver updates http www smc com index cfm action tech_support_drivers_downloads World Wide Web http www smc com http www smc europe com FOR LITERATURE OR ADVERTISING RESPONSE CALL U S A and Canada Spain UK France Italy Benelux Central Europe Nordic Eastern Europe Sub Saharian Africa North West Africa CIS PRC Taiwan Asia Pacific Korea Japan Australia India 800 SMC 4 YOU 34 9 1 352 00 40 44 0 1932 866553 33 0 41 38 32 32 39 0 335 5708602 31 33 455 72 88 49 0 89 92861 0 46 0 868 70700 34 93 477 4920 216 712 36616 34 93 477 4920 7 095 7893573 86 10 6235 4958 886 2 8797 8006 65 6 238 6556 82 2 553 0860 81 45 224 2
15. 332 61 2 8875 7887 91 22 8204437 Fax 949 679 1481 Fax 34 93 477 3774 Fax 44 0 118 974 8701 Fax 33 0 41 38 01 58 Fax 39 02 739 14 17 Fax 31 33 455 73 30 Fax 49 0 89 92861 230 Fax 46 0 887 62 62 Fax 34 93 477 3774 Fax 216 71751415 Fax 34 93 477 3774 Fax 7 095 789 35 73 Fax 86 10 6235 4962 Fax 886 2 8797 6288 Fax 65 6 238 6466 Fax 82 2 553 7202 Fax 81 45 224 2331 Fax 61 2 8875 7777 Fax 91 22 8204443 If you are looking for further contact information please visit www smc com WWNW smc europe com or WWW smc asia com SMC Networks 20 Mason Irvine CA 92618 Phone 949 679 8000 Model Numbers SMC7800A VCP Pub Number 150200004100H E022007 ST R01
16. J 45 Connector Pin Numbers B 1 CABLES 10BASE T 100BASE TX Pin Assignments B 2 Use unshielded twisted pair UTP or shielded twisted pair STP cable for RJ 45 connections 100 ohm Category 3 4 or 5 cable for 10 Mbps connections or 100 ohm Category 5 cable for 100 Mbps connections Also be sure that the length of any twisted pair connection does not exceed 100 meters 328 feet The RJ 45 ports on the CPE support automatic MDI MDI X operation so you can use straight through cables for all network connections to PCs or gateways In straight through cable pins 1 2 3 and 6 at one end of the cable are connected straight through to pins 1 2 3 and 6 at the other end of the cable When using the RJ 45 port on this CPE you can use either straight through or crossover cable Table B 1 10 100BASE TX MDI and MDI X Port Pinouts Pin MDI Signal Name MDI X Signal Name 1 Transmit Data plus TD Receive Data plus RD 2 Transmit Data minus TD Receive Data minus RD 3 Receive Data plus RD Transmit Data plus TD 6 Receive Data minus RD Transmit Data minus TD 4 5 7 8 Not used Not used Note The and signs represent the polarity of the wires that make up each wire pair TWISTED PAIR CABLE AND PIN ASSIGNMENTS Straight Through Wiring If twisted pair cable is to join two ports and only one of the ports has an internal crossover MDI X the two pairs of wites must
17. MDF distribution equipment into the switch The data and phone signals for each user are combined in the switch and passed over VDSL lines to individual customers The CPE at the customer end of the VDSL line connects to any PC or Macintosh equipped with a 10BASE T or 100BASE TX network interface card Your existing telephone modem or fax machine simply plugs into the CPE s phone port There is no need for splitters terminators or filters In fact there is no need to modify the home wiring at all And because the VDSL connection is based on Ethernet no complex software configuration is required VDSL TECHNOLOGY VDSL Technology VDSL Very High Bit Rate Digital Subscriber Line is at the high end of all the DSL technologies offering the best combination of fiber optics and copper to provide high speed broadband Internet access VDSL s primary application is in providing a broadband data service to multi tenant residential or commercial buildings In this implementation fiber optic cable carries the data from a telephone company s central office to the building then the installed telephone copper wires take the data and deliver it to individual units within that building AN Telephone V Rooms Clients A We LL N Se VDSLCP M Oo D Floor 2 N Telephone Fax N Ne e Uu RoomsiClient A ooms Clients Wot SO VDSL CPE Existing Phone Lines to Clients Floor 1
18. TATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS SMC will provide warranty service for one year following discontinuance from the active SMC price list Under the limited lifetime warranty internal and external power supplies fans and cables are covered by a standard one year warranty from date of purchase SMC Networks Inc 20 Mason Irvine CA 92618 COMPLIANCES FCC Class B This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with instructions may cause harmful interference to radio communications However there is no guarantee that the interference will n
19. TigerAccess EE Ethernet over VDSL2 CPE High speed Internet access over existing phone lines Concurrent data phone services over single connection Always on digital connection provides quick initialization Seamless rate adaptation enhances quality in video applications Supports PC or Mac with Ethernet adapter card installed SMC Installation Guide SMC7800A VCP Networks TigerAccess EE CPE Installation Guide From SMC s Tiger line of feature rich workgroup LAN solutions SMC Networks 20 Mason February 2007 Irvine CA 92618 Phone 949 679 8000 Pub 150200004100H Information furnished by SMC Networks Inc SMC is believed to be accurate and reliable However no responsibility is assumed by SMC for its use nor for any infringements of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of SMC SMC teserves the right to change specifications at any time without notice Copyright 2007 by SMC Networks Inc 20 Mason Irvine CA 92618 All rights reserved Printed in Taiwan Trademarks SMC is a registered trademark and EZ Switch TigerAccess TigerStack and TigerSwitch are trademarks of SMC Networks Inc Other product and company names ate trademarks or registered trademarks of their respective holders LIMITED WARRANTY Limited Warranty Statement SMC Networks Inc SMC warrants
20. UCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION AT SMC S OPTION THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SMC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY INNO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL SMC BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES SOME S
21. cts with their respective dates of discontinuance can be found at http www smc com index cfm action customer service warranty All products that are replaced become the property of SMC Replacement products may be either new or reconditioned Any replaced or repaired product carries either a 30 day limited warranty or the remainder of the initial warranty whichever is longer SMC is not responsible for any custom software or firmware configuration information or memory data of Customer contained in stored on or integrated with any products returned to SMC pursuant to any warranty Products returned to SMC should have any customer installed accessory or add on components such as expansion modules removed prior to returning the product for replacement SMC is not responsible for these items if they are returned with the product Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC Proof of purchase may be required Any product returned to SMC without a valid Return Material Authorization RM A number clearly marked on the outside of the package will be returned to customer at customer s expense For warranty claims within North America please call our toll free customer support number at 800 762 4968 Customers are responsible for all shipping charges from their facility to SMC SMC is responsible for return shipping charges from SMC to customer WARRANTIES EXCLUSIVE IF AN SMC PROD
22. e 2 1 System and Port Status LEDs LED Status Description System Status Indicators POWER On Power is being supplied to the CPE Off No power is being supplied to the CPE DIAG On A failure has been detected during bootup including self test failure or other problem Off CPE successfully passed bootup diagnostics Flashing Diagnostics are in progress Port Status Indicators SPEED On Ethernet port is operating at 100 Mbps Off Ethernet port is operating at 10 Mbps DUPLEX On Ethernet port is operating at full duplex Off Ethernet port is operating at half duplex VDSL On VDSL port has a valid link with a VDSL switch Off VDSL port has no link with a VDSL switch Flashing VDSL port training connection to VDSL switch LAN On Ethernet port has a valid link with attached device Off Ethernet port has no link with other device Flashing CPE is transmitting or receiving data on this port These LEDs also turn on when firmware is being updated 2 3 HARDWARE DESCRIPTION 2 4 CHAPTER 3 INSTALLATION Installation Overview Before installing the CPE verify that you have all the items listed in the Unpacking on page 2 1 If any of the items are missing or damaged contact your local distributor Also be sure you have all the necessary tools and cabling before installing the CPE Cable Connections Depending on the wiring configuration used
23. ensing LED Indicators System POWER DIAG diagnostic Port SPEED Ethernet DUPLEX VDSL LAN Standards C 2 Ethernet Standards IEEE 802 3 10BASE T IEEE 802 3U 100BASE T IEEE 802 3x Flow Control VDSL Standards ANSI T1E1 4 Part 1 VDSL Interface ITU T G 993 1 VDSL ITU T G 993 2 VDSL2 ITU T G 993 2 Annex C Band Plan for Japan ITU T 997 and 998 Band Plans Other evolving ETSI ANSI ITU standards COMPLIANCES Compliances CE Mark Emissions FCC Class B FCC Part 68 Industry Canada Class B EN55022 CISPR 22 Class B EN 61000 3 2 3 CNS 13438 Class B Immunity EN 61000 4 2 3 4 5 6 8 11 Safety CSA CUS CSA 22 2 NO 60950 1 amp UL60950 1 CB IEC60950 1 C 3 SPECIFICATIONS C 4 SLOSSARY 10BASE T IEEE 802 3 specification for 10 Mbps Ethernet over two pairs of Category 3 4 or 5 UTP cable 100BASE TX IEEE 802 3u specification for 100 Mbps Fast Ethernet over two pairs of Category 5 or better UTP cable Auto Negotiation Signalling method allowing each node to select its optimum operational mode e g speed and duplex mode based on the capabilities of the node to which it is connected Bandwidth The difference between the highest and lowest frequencies available for network signals Also synonymous with wire speed the actual speed of the data transmission along the cable Domain Name Service DNS A system used for translating host names for network nodes into IP addres
24. es with RJ 45 connectors that conform to FCC standards Notes 1 When connecting to a hub or switch use crossover cabling Refer to Crossover Wiring on page B 4 for a description of crossover cable 2 Make sure the twisted pair cable connected to the CPE LAN port does not exceed 100 meters 328 feet Powering On Plug the power adapter cord into the DC 12V power socket on the CPE then plug the power adapter directly into a power outlet Check the LED marked POWER on the front panel to be sure it is on 3 2 CONFIGURING THE TCP IP PROTOCOLS Configuring the TCP IP Protocols To connect the CPE to a computer through its Ethernet port the computer must have an Ethernet network adapter card installed and be configured for the TCP IP protocol Many service providers configure TCP IP for client computers automatically using a networking technology known as Dynamic Host Configuration Protocol DHCP Other service providers may specify an IP configuration known as a static IP address which must be entered manually Carry out the following steps to check that the computer s Ethernet port is correctly configured for DHCP Windows 95 98 NT 1 Click Start Settings Control Panel 2 Click the Network icon 3 For Windows NT click the Protocols tab 4 Select TCP IP from the list of network protocols this may include details of adapters installed in your computer 5 Click Properties
25. in service provided by the telephone company Connection to party lines is subject to state tariffs Industry Canada Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of Industry Canada Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le material brouilleur Appareils Num riques NMB 003 dict e par l Industrie CE Mark Declaration of Conformance for EMI and Safety EEC SMC contact for these products in Europe is SMC Networks Europe Edificio Conata II Calle Fructu s Gelabert 6 8 2 43 08970 Sant Joan Desp Barcelona Spain This information technology equipment complies with the requirements of the Council Directive 89 336 EEC on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73 23 EEC for electrical equipment used within certain voltage limits and the Amendment Directive 93 68 EEC For the evaluation of the compliance with these Directives the following standards were applied RFI Emission Immunity LVD COMPLIANCES Limit class A according to EN 55022 1998 Limit class B for harmonic current emission according to EN 61000 3 2 1995 Limitation of voltage fluctuation and flicker in
26. itional VDSL2 features CPE side include Fast startup for quick initialization Trellis coding modulation for higher performance Seamless rate adaption for enhanced quality in video applications Variable tone spacing enables best performance for long and short reach lines Improved framing overhead channel and interleaving System Requirements Before you start installing the CPE make sure you can provide the right operating environment See the following installation requirements A PC or Macintosh with a 10 100 Mbps Ethernet adapter card installed For Internet access the computer must be configured for TCP IP 1 5 ABOUT THE TIGERACCESS EE CPE 1 6 Power requirements 12 VDC via the included AC power adapter Make sure that a properly grounded power outlet is within 1 8 m 6 ft of the CPE The CPE should be located in a cool dry place with at least 5 cm 2 in of space on all sides for ventilation Place the CPE out of direct sunlight and away from heat sources or areas with a high amount of electromagnetic interference The temperature and humidity should be within the ranges listed in the specifications Be sure that the CPE is also accessible for the Ethernet and telephone cabling CHAPTER 2 HARDWARE DESCRIPTION Unpacking After unpacking this CPE check the contents to be that sure you have received all the components Then before beginning the installation be sure that you have all other necessar
27. just like IP packets connection less datagrams that may be discarded before reaching their targets UDP is useful when TCP would be too complex too slow or just unnecessary Very high data rate Digital Subscriber Line VDSL A family of digital telecommunications protocols designed to allow high speed data communication at data rates from below 1 Mbps to 52 8 Mbps with corresponding maximum reach ranging from 4500 feet to 1000 feet using 24 gauge twisted pair cable over the existing copper telephone lines between end users and service providers Very high data rate Digital Subscriber Line 2 VDSL2 VDSL2 as defined in ITU T Recommendation G 993 2 is an enhancement to the first VDSL standard G 993 1 It supports transmission at a bi directional net data rate the sum of upstream and downstream rates of up to 200 Mbps on twisted pair cables using a bandwidth of up to 30 MHz Glossary 4 Numerics 10BASE T 100BASE TX pin assignments B 2 C cable crossover B 4 straight through B 3 testing category 5 cable B 4 cable connections 3 1 compliances emissions C 3 immunity C 3 safety C 3 CPE description 1 1 features 1 4 crossover Ethernet cable B 4 F front panel 2 2 H hardware description 2 2 I installation connecting cables 3 1 powering on 3 2 L LED indicators problems A 1 LEDs 2 3 INDEX P pin assignments B 1 10BASE T 100BASE TX B 2 Rj 11 B 5 portindicators 2 3 powering on 3 2 problems
28. onnect the field ground lead on the tri pole power plug to a valid earth ground line to prevent electrical hazards Caution Wear an anti static wrist strap or take other suitable measures to prevent electrostatic discharge when handling this equipment Caution Do not plug a phone jack connector in the RJ 45 port This may damage this device Les raccordeurs ne sont pas utilis pour le systeme t l phonique Caution Use only twisted pair cables with RJ 45 connectors that conform to FCC standards Warnings in German Achtung Dieses Produkt enth lt keine Teile die eine Wartung vom Benutzer ben tigen Achtung Installation und Deinstallation des Ger tes m ssen von qualifiziertem Servicepersonal durchgef hrt werden Achtung Wenn das Ger t an eine Steckdose angeschlossen wird mu der Masseanschlu am dreipoligen Netzstecker mit Schutzerde verbunden werden um elektrische Gefahren zu vermeiden Achtung Dieses Ger t nutzt Laser zur Signal bertragung ber Glasfasern Die Laser entsprechen den Anforderungen an eine Lasereinrichtung der Klasse 1 und sind durch ihre Bauart im normalen Betrieb sicher f r die Augen Trotzdem sollte niemals direkt in den einen bertragungskanal geblickt werden wenn er eingeschaltet ist Environmental Statement The manufacturer of this product endeavouts to sustain an environmentally friendly policy throughout the entire production process This is achieved though the following means
29. ot occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or mote of the following measures Reorient the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Note In order to maintain compliance with the limits of a Class B digital device you are required to use a quality interface cable when connecting to this device You may use unshielded twisted pair UTP for RJ 45 connections Category 3 or better for 10 Mbps connections Category 5 or better for 100 Mbps connections FCC Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the bottom of this equipment is a label that contains among other information a product identifier in the format US 1KRDLO9BSMC7800A If requested this number must be provided to the telephone company This equipment uses the following USOC jacks RJ 11 The REN is useful to determine the quantity of
30. problems you may encounter and possible solutions If the solutions in the table fail to resolve the problem contact technical support for advice Table A 1 Troubleshooting Chart link indicator does not light up after making a connection e g a network adapter card in the attached computer netwotk cable or CPE LAN port may be defective Symptom Cause Solution POWER Power outlet power Check the power outlet by indicator does not cotd ot external plugging in another device that is light up after power power adapter may functioning properly Mis be defective Check the power adapter with another CPE LAN Network interface Verify that the CPE and computer are powered on Be sure the cable is plugged into both the CPE and the computer Verify that the proper cable type is used and its length does not exceed specified limits Check the network adapter in the computer and cable connections for possible defects Replace the defective adapter or cable if necessaty A 1 TROUBLESHOOTING Table A 1 Troubleshooting Chart Continued VDSL indicator does not light up after making a connection VDSL switch cabling or CPE LINE port may be defective Verify that the CPE and attached VDSL switch are powered on Be sure the cable is plugged into both the CPE and an RJ 11 telephone jack Check the cable connections on the CPE wall jack punch down
31. ses Dynamic Host Control Protocol DHCP Provides a framework for passing configuration information to hosts on a TCP IP network DHCP is based on the Bootstrap Protocol BOOTP adding the capability of automatic allocation of reusable network addresses and additional configuration options End Station A workstation server or other device that does not forward traffic Glossary 1 GLOSSARY Ethernet A network communication system developed and standardized by DEC Intel and Xerox using baseband transmission CSMA CD access logical bus topology and coaxial cable The successor IEEE 802 3 standard provides for integration into the OSI model and extends the physical layer and media with repeaters and implementations that operate on fiber thin coax and twisted pair cable Fast Ethernet A 100 Mbps network communication system based on Ethernet and the CSMA CD access method Full Duplex Transmission method that allows two network devices to transmit and receive concurrently effectively doubling the bandwidth of that link ITU International Telecommunication Union ITU T Telecommunication Standardization Section of ITU LAN Segment Separate LAN or collision domain Layer 2 Data Link layer in the ISO 7 Layer Data Communications Protocol This is related directly to the hardware interface for network devices and passes on traffic based on MAC addtesses LED Light emitting diode used for monitoring a de
32. sstalk FEXT This cable testing information is specified in the ANSI TIA EIA TSB 67 standard Additionally cables must also pass test parameters for Return Loss and Equal Level Far End Crosstalk ELFEXT These tests are specified in the ANSI TIA EIA TSB 95 Bulletin The Additional Transmission Performance Guidelines for 100 Ohm 4 Pair Category 5 Cabling Note that when testing your cable installation be sure to include all patch cables between switches and end devices B 4 RJ 11 Ports RJ 11 Ports Standard telephone RJ 11 connectors and cabling can be found in several common wiring patterns These six pin connectors can accommodate up to three wire pairs three telephone lines but usually only one or two pairs of conductor pins and wires are implemented The RJ 11 ports on the side of the CPE contain two wire pairs an inner pair pins 3 and 4 and outer pair pins 2 and 5 On the LINE port the inner wire pair carries both voice and digital data On the PHONE port the inner wire pair carries voice only The outer wire pair is only connected if there is a second telephone line and carries voice only o o 2 08 22 5225 on om 3 229 58 2239 3323 as m 0 m oO R1 T1 T2R1T1R2 T2R1T1R2 123456 123456 123456 __ __ 6x2 Jack 6x4 Jack 6x4 Jack T Tip R Ring Figure B 4 RJ 11 Wiring B 5 CABLES B 6 Table B 2 RJ
33. vice or network condition Glossary 2 GLOSSARY Local Area Network LAN A group of interconnected computer and support devices Media Access Control MAC A portion of the networking protocol that governs access to the transmission medium facilitating the exchange of data between network nodes Management Information Base MIB An acronym for Management Information Base It is a set of database objects that contains information about a specific device Plain Old Telephone Service POTS One of the services using voice band Sometimes used as a descriptor for all voice band services Private Branch Exchange PBX A telephone exchange local to a particular organization who use rather than provide telephone services RJ 45 Connector A connector for twisted pair wiring Splitter A filter to separate VDSL signals from POTS or ISDN signals to prevent mutual interference Note that an external splitter is not required for this CPE TIA Telecommunications Industry Association Glossary 3 GLOSSARY Transmission Control Protocol Internet Protocol TCP IP Protocol suite that includes TCP as the primary transport protocol and IP as the network layer protocol UTP Unshielded twisted pair cable User Datagram Protocol UDP UDP provides a datagram mode for packet switched communications It uses IP as the underlying transport mechanism to provide access to IP like services UDP packets are delivered
34. y installation equipment Please inform your dealer if there are any incorrect missing or damaged parts If possible retain the carton including the original packing materials Use them again to repack the product in case there is a need to return it for repair 2 1 HARDWARE DESCRIPTION Front and Rear Panel This device is an external VDSL2 CPE for high speed Internet access applications The front panel of the CPE provides an array of system and port status indicators The rear panel includes ports for the VDSL line a 10 100 Mbps Ethernet connection to a computer and an RJ 11 phone jack for connection to a telephone The rear panel also includes a DC power input jack The following figure shows the external components of the CPE System Indicators Ethernet Status Port Link Activity AF SMC N ZI Networks DIAG POWER SPEED DUPLEX VDSL LAN Ja EI A LNE PHONE LAN POWER A TIL VDSL Port Phone Port Ethernet Port DC Power Jack Figure 2 1 Front and Rear Panels SYSTEM AND Port STATUS LEDs System and Port Status LEDs The CPE includes key system and port indications that simplify installation and network troubleshooting The LEDs which are located on the front panel for easy viewing are described in the following table Tabl
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