Sierra Wireless 597E User's Manual
Contents
1. Although there are a variety of error messages that you may encounter most of them can be resolved by following the steps below e There is not sufficient signal strength to connect If low signal strength is displayed in the Connection Manager window move to a location with better coverage For a map of coverage in your area browse to the Sprint Coverage search tool enter your zip code and click Go e The Connection Manager has encountered a problem The Connection Manager and or the Dial Up Networking connection associated with it may have been corrupted The easiest way to rule this out as a potential problem is to reinstall the software using the Windows Add Remove Programs feature e There is a provisioning problem with your Sprint account To troubleshoot provisioning problems you must contact Sprint Customer Service at one of the numbers below for assistance If the steps above do not resolve the issue then please contact Sprint Customer service at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance 5 I m unable to connect while roaming From the Sprint Mobile Broadband option in the Settings window ensure Roam Mode is set to Automatic or Roam Only If Roam Mode is set to Sprint you will be able to connect only when you are in the network coverage area that is when you re not roaming If the steps above do not resolve the issue then please contact Sprint Customer ser2. or are incorrectly installed The Connection Manager must be installed before the AirCard 597E ExpressCard is inserted into the ExpressCard slot If you inserted the AirCard 597E ExpressCard first follow the steps below to resolve gt Safely remove the AirCard 597E ExpressCard from the ExpressCard slot o To safely remove the AirCard 597E ExpressCard click the Safely Remove Hardware Windows XP or Windows Vista or Unplug or Eject Hardware Windows 2000 icon in the System Tray i e the icon with a green arrow that is located by the clock on the Windows taskbar o Click the entry for NEC PCI to USB Open Host Controller Windows XP or Windows Vista or Standard Enhanced PCI to USB Host Controller Windows 2000 and click Stop o Remove the AirCard 597E ExpressCard from the ExpressCard slot gt Uninstall the Connection Manager using Add Remove Programs o On the PC click Start Settings and then Control Panel o Double click the Add Remove Programs icon o Click to select Sprint Mobile Broadband Sierra from the list of installed programs o Click Remove or Change Once the installer window appears click Next if no options appear o From the option screen click to select Remove from the list and then click Next o If prompted to Confirm Uninstall click OK o If necessary click Remove and then Finish o Once the uninstall is complete click Restart or select Yes on the prompt to restart gt Reinstall the Connection Mana
3. Troubleshooting Sprint Mobile Broadband ExpressCard by Sierra Wireless AirCard 597E If you are unable to resolve your issue using the Troubleshooting steps below then please contact Sprint Customer Service at 1 888 788 4727 Business users or 1 888 2114727 Personal users for assistance Note Windows Vista and Windows 2000 users To install or uninstall the software and drivers you must log in with administrative privileges Windows XP users You may need to log in with administrative privileges depending on your Windows configuration 1 The Sprint Mobile Broadband Connection Manager does not detect the Sierra Wireless AirCard 597E ExpressCard There are several reasons why this behavior may occur The AirCard 597E ExpressCard is not fully inserted into the PCI ExpressCard slot The AirCard 597E ExpressCard must be fully inserted into the ExpressCard slot in order for the drivers to be installed and the Connection Manager to recognize the card Please verify that your laptop has a PCI ExpressCard slot and not a PCMCIA Card PC Card slot If it has an ExpressCard slot then proceed with the following gt If necessary remove and then reinsert the AirCard 597E ExpressCard into the ExpressCard slot gt If the card still is not recognized remove the AirCard 597E ExpressCard and reboot the PC Once the PC is booted up insert the AirCard 597E ExpressCard again The AirCard 597E ExpressCard drivers are not installed
4. ger software gt Insert the AirCard 597E ExpressCard into the ExpressCard slot of the laptop gt The drivers should now be correctly installed To validate this check the Device Manager to make sure there are no exclamation marks showing up If there are there is a problem with the driver gt Open the Sprint Connection Manager and click Go to verify that you can connect gt You may be prompted to update your AirCard 597E ExpressCard software This is done via an automatic update downloaded from the Sprint server Before proceeding please ensure o You are connected to the Internet either via your AirCard 597E ExpressCard or using a fixed line broadband connection o Your laptop has good battery life or is connected to a power outlet O The installation of Windows is not up to date Browse to Windows Update using an alternate Internet connection to ensure that all of the latest Service Packs and updates are installed Another application is conflicting with the Connection Manager Ensure that applications such as ActiveSync HotSync WinFax and or other connection managers are not running in the System Tray i e the icons located by the clock on the Windows taskbar while using the Sprint Connection Manager If the steps above do not resolve the issue then please contact Sprint Customer service at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance 2 I am attempting to perform an Au
5. or local LAN connections before you access the Sprint Mobile Broadband network If the steps above do not resolve the issue then please contact Sprint Customer service at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance 7 How do I run a diagnostics check for my Sierra Wireless AirCard 597E ExpressCard Visit this link or search the Sprint website for diagnostics check If the steps above do not resolve the issue then please contact Sprint Customer service at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance
6. to Install to a laptop PC and receive the following error The system cannot open the device or file specified while using my AirCard 597E ExpressCard that has the TRU Install feature In order to install the Sprint Connection Manager software on your desktop via TRU Install please complete the following steps Insert card into your PC laptop Cancel Auto install Go to My Computer Select the TRU Install drive Right click and select explore Once the TRU Install CD drive is open run the SWISCMDO msi file After installation is complete eject remove card from PC laptop Reinsert the card and allow the new drivers to be installed e Launch Connection Manger and confirm device is working If the steps above do not resolve the issue then please contact Sprint Customer service at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance 3 Iam having trouble activating my AC597E Device If your device is not activated when you receive it you will need to use the automatic One Touch Activation process For details see the user guide section 2D for Windows section 2E for Mac If One Touch Activation is not successful use the Activation Wizard to activate your device If the steps above do not resolve the issue then please contact Sprint Customer service at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance 4 I receive an error when I try to connect to the Internet
7. vice at 1 888 788 4727 Business users or 1 888 211 4727 Personal users for assistance 6 I am able to connect but not able to browse any web pages Below are some resolutions e The internet browser is incorrectly configured Check the Connection Settings of your browser to ensure that no conflicting settings exist gt For Internet Explorer click Tools gt Internet Options and select the Connections tab Ensure that either Never dial a connection is selected or that the Sprint PCS connection is set as the default Also ensure that no proxy information is specified by clicking on the Settings button and ensuring that the Use a proxy server for this connection checkbox is unselected gt For Mozilla Firefox click Tools gt Options and select the General tab Click the Connection Settings button and ensure that Direct connection to the Internet is selected gt For other browsers consult the manufacturer for assistance e The firewall or Internet security application is interfering with the browsing Try to disable any applications that may be restricting your access to the Internet such as Windows Firewall Anti Virus software etc If the problem is resolved by this action contact the software manufacturer for assistance configuring the software to allow for the desired connection e Disonnect all other Internet connections While using the Sprint Connection Manager disconnect all other Internet connections such as WiFi
Download Pdf Manuals
Related Search