Sennheiser Pro1/Pro2 User's Manual
Contents
1. To connect the base station to a fixed line phone choose one of the follow options to a fixed line phone without headset socket B to a fixed line phone with headset socket of an optional mechanical handset lifter with connection possibilities FA and EJ only D to an optional electronic hook switch control EHS gt Choose your connection possibility and proceed as described under P B A or D on the following pages For additional information on the individual settings for the headset system via the DIP switch row refer to page 20 11 Putting the headset system into operation IN Connection to a fixed line gt Disconnect the handset cable from the telephone phone without headset gt Connect the handset cable to the Handset socket socket gt Use the telephone cable to connect the Phone socket to the handset socket on the telephone T nll gt Set the DIP switch 1 and 2 to the upper position 1 2 Connection to a fixed line BP Use the telephone cable to connect the Phone socket to the phone with headset socket headset socket on the telephone I nll gt Set the DIP switch D 1 and 2 to the upper position 1 2 12 Putting the headset system into operation Connection of an optional You can also connect the HSL 10 mechanical handset lifter from Sennheiser mechanical handset lifter Communications see Accessories and spare parts on page 36 with connection pos2. on the base station A wireless link is established between the headset and the base Station the LINK LED D lights up blue and the HEADSET LED 4 flashes blue gt Use your softphone to make a call to someone who will help you adjust the correct microphone sensitivity for PC mode see below The system is correctly connected if the other party can hear you at a comfortable level Adjusting the microphone sensitivity gt Depending on the operating system used adjust the microphone sensi tivity so that the other party can hear you at a comfortable level see the instruction manual of your operating system Some softphones provide automatic adjustment of the microphone L sensitivity If possible activate this function in order to be able to use the headset microphone to the full 19 Putting the headset system into operation 20 Adjusting advanced settings The DIP switch row allows you to adjust the headset system to your individual needs By default all DIP switches are set to the upper position To change the settings of the DIP switch row If necessary disconnect an existing wireless link between base station and headset see page 23 Jy Da Use a pointed object e g a pen to set the DIP switches to the desired position Configuring the handset lifter hook switch DIP switch 1 and 2 Function OT RR Manual operation Lifts hangs up the handset manually or using 1
3. Base station is not connected to the mains Headset is not paired to the base station Base station is only connected to the mains Headset is not paired to the base station Transmission range is exceeded Microphone rubs on the cheek or perhaps the beard Distance between base station and fixed line phone is so small that inter ference occurs Too many DECT systems within the radio range Charging contacts of the headset or the base station are dirty Rechargeable battery is defective Overaged rechargeable battery Base station is not adjusted to the fixed line phone Microphone sensitivity is not correctly adjusted You can only use the last headset paired to the base station exception conference call Connect the base station to the mains power supply see page 11 Wait several minutes until the charging process starts Connect the base station to the mains power supply see page 11 Pair your headset to the base station see page 30 Connect the base station to the PC using the USB cable see page 14 Pair your headset to the base station see page 30 Reduce the distance between headset and base station Adjust the radio range see page 20 Bend the microphone boom so that the microphone 1 is about 0 8 1 2 2 3 cm away from the corner of the mouth and does not rub on the cheek or beard Increase the distance between base station and fixed line phone see page 14 Reduce the r
4. However there is no guarantee that interference will not occur in a partic ular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interfer ence by one or more of the following measures e Reorient or relocate the receiving antenna 39 Manufacturer Declarations 40 e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This class B digital equipment complies with the Canadian ICES 003 Changes or modifications made to this equipment not expressly approved by Sennheiser electronic Corp may void the FCC authorization to operate this equipment Before putting the equipment into operation please observe the respective country specific regulations Since the radiated output of this device is far below the FCC radio frequency exposure limits it is not subjected to routine RF exposure eval uation as per Section 2 1093 of the FCC rules Trademarks Sennheiser is a registered trademark of Sennheiser electronic GmbH amp Co KG Other product and company names mentioned in this instruction manual may be the trademarks or registered trademarks of their respective owners Index A ABC switch
5. Q LINK LED CHARGE STATUS LED ABC switch Microphone volume control Phone socket Handset socket 4 sbuoes e13x3 ACC socket DIP switch row 1 to 6 DC IN socket PC socket USB D Cover with overview of DIP switch assignment Power supply unit B DC IN connector Telephone cable 3 USB cable pe RS G Microphone 7 Headband 2 Windshield Battery compartment cover 3 Name plate 9 Ear pad 4 HEADSET LED Charging contacts 5 LINK button 6 AUDIO button Overview of the buttons Overview of the buttons Base station Press the Selects the Phone mode 25 LN PHONE button A Establishes disconnects the 23 link between headset and base station Accepts ends a call with 25 electronic call control handset lifter Press the Selects the PC mode 26 A PC button CD T Establishes disconnects 23 the wireless link between headset and base station Accepts ends a call 26 depending on the softphone used Headset Press the Establishes disconnects the 23 LINK button link between headset and base station Accepts ends a call with 25 electronic call control 26 handset lifter or depending on the softphone used gt Press and hold the Switches the headset 23 LINK button 5 for on off 5 seconds gt Push the Increases reduces the 29 AUDIO button 6 a ring tone volume the forwards backwards is volume of the aco
6. functions of the following Avaya IP Softphone 4 0x 5 0x 6 0x softphones Avaya One X Communicator Cisco IP Communicator Version 2 0 2 1 IBM Lotus Sametime Connect Skype To install the HeacSetup software gt Run the HeadSetup USB version X X exe file in the HeadSetup folder on the enclosed CD ROM gt Follow the instructions of the install program Additional Information and application hints can be found in the Help section of the software gt Click the Help button HeadSetup Status Soft Phones Default Headset F S Skype AOL Instant Messenger Connected Sennheiser DECT Model Sennheiser DECT Manufacturer Sennheiser Communications 15 Putting the headset system into operation 16 50 h 20min 100 Oin Putting the headset into operation The microphone boom of the Pro1 Pro2 headset can be swiveled allowing the microphone to be worn on the left or right hand side see page 24 Wi Before using the headset for the first time charge the rechargeable if battery for at least 20 minutes see page 22 Labeling the headset The name plate 3 allows you to label the headset gt Change the lettering of the name plate as shown wy The Nameplate template pdt PDF file included on the CD ROM if allows you to create and print individual name plates Swapping the assignment of the AUDIO button 6 The assignment of the AUDIO butt
7. p a a T Standard limitation 6 TT TT Limited volume country specific 6 in compliance with Directive AS ACIF S004 2008 e EU and US version in compliance with Directive 2003 10 EC 21 Using the headset system 22 Using the headset system Charging the headset rechargeable battery If you charge the rechargeable battery for the first time allow charging for at least 20 minutes without interruption A complete charging process takes about 60 minutes You can interrupt charging at any time without damaging the rechargeable battery Operating time with a fully charged rechargeable battery 12 hours narrowband mode see page 21 8 hours wideband mode see page 21 4 days Standby mode To charge the rechargeable battery of the Pro1 Pro2 headset Place the headset into the magnetic holder of the base station The HEADSET LED 4 lights up blue and the CHARGE STATUS LED indicates the battery charge LED segment Battery charge Required charging time 1 0 25 approx 10 min total 2 25 50 approx 10 min approx 3 50 75 approx 20 min 60 min 4 75 100 approx 20 min during charging each segment gets brighter in 5 steps After completion of the charging process the HEADSET LED 4 goes off To stop the charging process Take the headset out of the base station The CHARGE STATUS LED indicates the remaining battery charge of the headset Using the headset system When the battery is about t
8. socket 12 connecting the base station to a fixed line phone without headset socket 12 R Radio range adjusting 20 exceeding 31 Rechargeable battery charging 22 replacing 33 Ring tone adjusting the volume 29 S Softphone calling via the PC 26 Supported softphones 15 Specifications HeadSetup 15 T Telephone connection testing 17 Troubleshooting 35 V Volume adjusting 29 limiting 21 Volume button swapping the assignment 16 W Wideband and narrowband mode switching between wideband and narrowband mode 21 Wireless link establishing automatically 21 Printed in China Publ 06 10 A01 Sennheiser Communications A S Langager 6 2680 Solr d Strand Denmark WWw senncom com
9. D on the base station lights up blue gt Press the AUDIO button 6 The microphone is muted While the microphone is muted you hear a beep in the headset every 5 seconds and the LINK LED on the base Station flashes red To unmute the headset s microphone gt Press the AUDIO button 6 again You hear a low confirmation beep in the headset or gt Disconnect the wireless link between headset and base station see page 23 In both cases the muting is canceled and the LINK LED lights up blue again or goes off Using the advanced functions Pairing additional headsets for shared use You can use one DW series base station with different DW series head sets This can be advantageous if you share a telephone workplace The last headset paired to the base station can be used without more ado If no wireless link is established between headset and base station gt Place the additional headset into the magnetic holder of the base station During pairing of the headset to the base station the HEADSET LED 4 flashes blue red If pairing was successful the HEADSET LED 4 lights up blue You can now use the newly paired headset The DW series comprises the following products DW Office DW Office USB DW Pro1 Pro2 DW Pro1 Pro2 USB The DW 800 is not part of the DW series Pairing is not successful Using the headset system Pairing the headset to third party DECT GAP telephones Place the DW Pro1 Pro
10. connection to an optional elect ronic hook switch 13 Dial tone adjusting 18 DIP switch 1 and 2 configuring the handset lifter hook switch 20 DIP switch 3 adjusting the radio range 20 DIP switch 4 establishing the wireless link 21 DIP switch 5 switching between wideband and narrowband mode 21 DIP switch 6 limiting the volume 21 E Ear pad s replacing 32 G GAP telephone pairing 31 41 Index 42 H Headset adjusting 24 charging 22 labeling 16 overview 7 pairing additional headsets for shared use 30 pairing to third party DECT GAP telephone 31 putting into operation 16 putting on 24 Headset microphone muting 30 Headset system testing the headset system in PC mode and adjusting it 19 testing the headset system in Phone mode and adjusting it 17 HeadSetup software installing 15 specifications 15 L LEDs base station 9 headset 9 overview 9 M Microphone sensitivity adjustment for Phone mode 18 Microphone volume control setting 18 MSH connection to an optional elect ronic hook switch 13 Muting the headset microphone 30 N Name plate 16 p PC connecting the base station to a PC 14 PC audio reproducing via the headset 27 PC connection testing 19 PC mode adjusting 19 testing 19 Phone and PC mode switching between Phone and PC mode 28 Phone mode adjusting 17 testing 17 Phone socket connecting the base station to a fixed line phone with headset
11. cover 8 Remove the rechargeable battery and carefully loosen the connector plug of the battery cable Insert the connector plug of the new rechargeable battery into the connection socket Observe correct orientation of the connector plug Replace the battery compartment cover 8 onto the ear cup The battery compartment cover 8 locks into place Reattach the ear pad to the ear cup by pressing firmly around the ear pad until you hear it lock into place Charge the new rechargeable battery see Charging the headset rechargeable battery on page 22 34 If a problem occurs If a problem occurs Problem Possible cause Possible solution The headset is placed into the base station but does not show any reaction Link between headset and base station cannot be established Phone mode Link between headset and base station cannot be established PC mode Bad radio link between headset and base station The headset causes noise and connection losses The rechargeable battery cannot be charged The rechargeable battery is quickly depleted even after charging The sound from the fixed line phone is distorted and disturbed The other party cannot hear me properly my voice sounds too low or too loud Your headset is no longer paired to the base station if an additional headset has been used with the base station Base station is not connected to the mains Rechargeable battery is deep discharged
12. not covered or exposed to direct sunlight for longer periods of time in order to prevent heat accumulation see Specifications on page 37 e Do not operate the product near any heat sources e Only use attachments accessories specified by Sennheiser Communi cations see Accessories on page 36 e Keep plastic wrap and plastic bags of the packaging out of reach of chil dren danger of suffocation Intended use Intended use of the product includes e having read this instruction manual especially the chapter Important Safety information on page 2 e using the product within the operating conditions and limitations described in this instruction manual Improper use means using the product other than as described in this instruction manual or under operating conditions which differ from those described herein Safety instructions for the Lithium Polymer rechargeable batteries If abused or misused rechargeable batteries may leak In extreme cases rechargeable batteries may even present e aheat hazard e a fire hazard e anexplosion hazard e asmoke or gas hazard Please understand that Sennheiser Communications does not accept liability for damage arising from abuse or misuse Keep away from children Do not short circuit 4 Ng A Do not expose to moisture s Do not heat above 45 C Ed 113 F e g do not expose to sunlight or throw into a fire SER Do not muti
13. 2 headset at a maximum distance of 1 m from the third party base station gt Simultaneously press and hold the headset s LINK button and AUDIO button 6 for 5 seconds The headset switches to setting mode GAP pairing mode and the HEADSET LED 4 flashes blue red gt Set the third party base station to GAP pairing mode see the instruc tion manual of the third party base station The headset pairs to the third party base station If pairing was successful the HEADSET LED 4 goes off The standard code for DW Pro1 Pro2 is 0000 If pairing is not successful within 60 seconds the DW Pro1 Pro2 headset Switches to standby mode gt For information on how to pair the headset to the third party base Station refer to the instruction manual of the base station Charging an additional headset If you wish to charge an additional headset headset b in the base station while you are using your headset headset a Make sure that a wireless link is established between headset a and base station the LINK LED D on the base station lights up blue Place haedset b into the base station Headset a can continue to connect to and disconnect from the base Station and its use is not restricted while headset b is being charged If you leave the DECT range If you leave the DECT range during a call the audio quality deteriorates When the link breaks down completely you hear a descending sequence of beeps in the headset an
14. 2 the handset lifter Switch position Ennn Electronic Hoek switch DHSG standard Call control via the DW Pro1 Pro2 headset system E Lenn Electronic NOOK switch MSH standard Call control via the DW Pro1 Pro2 headset system TIT Manual operation Lifts hangs up the handset manually or using the handset lifter nl nol N Adjusting the radio range DIP switch 3 If many DECT systems are operated in a confined space interference can occur In this case you should change the radio range FE EN Standard radio range HH HEN Reduced radio range Use this setting in order to avoid interference with other DECT systems Range of approx 10 m indoors Putting the headset system into operation Automatically establishing the wireless link between headset and base station Auto Link DIP switch 4 L C E E L E Switched off l l You have to manually establish the wireless link A see page 23 C E C DO C Switched on When taking the headset out of the base station 4 a wireless link is automatically established between headset and base station Auto Link Switching between wideband and narrowband mode DIP switch 5 FEE ie MIS EORDG mode l l Automatic frequency adjustment of wideband and 5 narrowband calls in PC and Phone mode Battery life 8 hours FM O C C C Narrowband mode Narrowband audio transmission in PC and Phone mode 5 Battery life 12 hours Limiting the volume DIP switch 6 E
15. DW Pro1 Pro2 Instruction manual Contents Contents Important Safety information ou eescsesescsesseseseseseesescssseseeessseseeseseseseees 2 The DW Pro1 Pro2 wireless headset system oc ccceseeesseseseesesesesesteeseees 4 Delivery includes ccscscicesectesaccuesessnes cevaciavasaseestsateats aeoeateaeauatieiead aesteueieeseeasssiauaaneiot 5 Product overview ccieasiicmiccniediradietamGnmiaienncaaniinuGnianunhimeiensare 6 BBS ST ON e A E Er rer 6 Pro l Pro2 Negas 5 omsorgen eN 7 Overview of the buttons ou csssescesesessssesteseseecesesessssesceseseseessseseeseeseeeseseees 8 Overview of the LEDS ssssvssessrssersessser ses rss ersten etter ternet better srt renee 9 Putting the headset system into operation 0 0 cceeseseseseeeeeeeeseeeeee 10 Putting the base station into operation sssssssssssssrsrsrssrrssrersrerser 10 Putting the headset into operation oo csesessesesssesesssesesessssssstsessseeeeeeees 16 Testing the headset system in Phone mode and adjusting it 17 Testing the headset system in PC mode and adjusting it 19 Adjusting advanced SETTINGS ue cececssesesssesesesssesesesesssscsesessseseseeeesescseeeeeees 20 Using the headset system oc ccccsscscsssssscsssessscsesesessssesesssessssescsesesseseeceeseeseees 22 Charging the headset rechargeable battery ou ceseseseesesesesseseseeeeeees 22 Switching the headset ON OFF o ccceccsesescsessssescssesesessesesessescessscsceesseeseseees 23 Es
16. adio range see page 20 Set the base station to narrowband mode see page 21 Clean the charging contacts on the headset and on the base station see page 32 Replace the defective rechargeable battery with a new one see page 33 Replace the overaged rechargeable battery with a new one see page 33 Adjust the base station to your fixed line phone see page 18 Adjust the microphone sensitivity to the Phone mode see page 18 or the PC mode see page 18 Replace your headset into the base station see page 30 For additional information and an FAQ list please visit our website at www sennheiser com DW If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions please contact your local Sennheiser partner for assistance To find a Sennheiser partner in your country search at www senncomm com under Service amp Support 35 Accessories and spare parts 36 Accessories and spare parts For additional information on accessories and spare parts please contact your Sennheiser partner or visit our website at www sennheiser com Accessories HSL 10 handset lifter mechanical handset lifter incl ring tone detection supports nearly all standard desktop telephones DHSG cable electronic hook switch cable for e g Siemens Aastra etc MSH cable electronic hook switch cable for e g Alcatel etc Adapter cabl
17. adjusting 18 ACC socket connection of an optional mechanical handset lifter 13 Accessories connection of an optional mechanical handset lifter 13 Acoustic signals adjusting the volume 29 Advanced functions pairing using additional headsets 30 using 30 Advanced settings adjusting 20 adjusting the radio range 20 DIP switch row 20 establishing the wireless link automatically 21 limiting the volume 21 wideband and narrowband mode 21 Always Audio 27 AUDIO button swapping the assignment 16 Audio signal adjusting 18 Audio volume adjusting 29 B Base station connection of an optional mechanical handset lifter 13 connection to a fixed line phone 11 connection to a fixed line phone with headset socket 12 connection to a fixed line phone without headset socket 12 connection to a PC 14 connection to an optional elect ronic hook switch 13 connection to the mains power supply 11 putting into operation 10 removing attaching the cover 10 setting up 14 Index Buttons base station 8 headset 8 overview 8 C Calling accepting an incoming fixed line phone call 25 accepting an incoming PC call 26 ending a fixed line phone call 26 ending a PC call 27 making a fixed line phone call 25 making a PC call 27 transferring a call from the head set to the fixed line phone and vice versa 26 via the fixed line phone 25 via the PC 26 D DECT 4 leaving the DECT range 31 DECT GAP telephone pairing 31 DHSG
18. d the LINK LED on the base station lights up red To resume the call gt Re enter the DECT range of the headset system within 60 seconds As soon as the headset re establishes the wireless link to the base Station you hear a ring tone in the headset Press the LINK button on the headset to resume the call If you are using a handset lifter electronic hook switch or if your 1 softphone supports call control the call will automatically be ended 60 seconds after leaving the DECT range nma 31 Cleaning and maintaining the headset system 32 Cleaning and maintaining the headset system CAUTION Damage to the product due to liquids Liquids entering the product can short circuit the electronics or damage the mechanics Solvents or cleansing agents can damage the surface of the product gt Keep all liquids far away from the product Do not use any solvents or cleansing agents Before cleaning switch the product off and disconnect the base station from the mains gt Only use a dry and soft cloth to clean the product gt Clean the charging contacts of the base station and the charging contacts 10 of the headset from time to time using e g a cotton swab Replacing the ear pad s You can replace the ear pad s Spare ear pads are available from your Sennheiser partner gt Carefully remove the old ear pad Attach the new ear pad to the ear cup by pressing firmly around t
19. e call using the master headset i Other functions such as volume adjustment and muting the headset s microphone can still be performed on each headset Adjusting the volume WARNING Hearing damage due to high volumes Listening at high volume levels for long periods can lead to permanent hearing defects gt Set the volume to a medium level gt Do not continuously expose yourself to high volumes In order to be able to adjust the volume of the ring tone and the acoustic Signals the headset has to be in standby mode In order to be able to adjust the audio volume a wireless link has to be established between headset and base station see page 23 EH In PC mode you can adjust the volume using the AUDIO button 6 i or by using the volume control of your operating system see the instruction manual of your operating system 29 Using the headset system b o 30 Y Ro b The volumes can be adjusted in several steps When the minimum or maximum volume is reached you hear a double beep in the headset To increase or reduce the volume step by step push the AUDIO button 6 backwards or forwards WH The assignment of the AUDIO button 6 can be swapped depending ik on whether you wear the headset on the right or left ear see Swapping the assignment of the AUDIO button 4 on page 16 Muting the headset s microphone To mute the headset s microphone during a call the LINK LED
20. ensreseresstestessressresersst 37 Manufacturer Declarations ou cccccscsessssessssesessesssssscssscsscsessssssesessessssssesesssceseaes 39 OON seira E E EE E beatae 41 Important safety information Important safety information Please read this instruction manual carefully and completely before using the product Make the instruction manual easily accessible to all users at all times Always include the instruction manual when passing the product on to third parties Do not use the product in situations which require special attention e g when performing skilled jobs Always keep the product dry and do not expose it to extreme tempera tures normal operating temperatures 5 C 41 F to 45 C 113 F Use the product with care and store it in a clean dust free environ ment Switch off the headset after use to conserve battery power Only use the DW series base station for charging DW series headsets fitted with the DW series rechargeable battery Never try to charge other rechargeable batteries or non rechargeable batteries in the DW series base station Do not short circuit the contacts of the product Make sure that no metal objects e g paper clips hair pins earrings come into contact with the interfaces and contacts Sennheiser Communications is not liable for damages resulting from the loss of connection due to a run flat battery an old battery or exceeding the DECT transmission range This equipment genera
21. es for manufacturer specific standards available for Cisco Avaya Polycom etc Spare parts Ear pads 2 pieces Name plate holder Windshield Rechargeable battery Telephone cable Micro USB cable Power supply unit EU version Power supply unit UK version Power supply unit US version Power supply unit AUS version Specifications Specifications DW Pro1 Pro2 base station Dimensions Weight Operating temperature range Storage temperature range 108 x 116 x 114mm WxHxD approx 368 g 5 C to 45 C 41 F to 113 F 20 C to 70 C 4 F to 158 F DW Pro1 Pro2 headset Dimensions Weight Talk time Charing time of rechargeable battery Range Speaker type Microphone type Operating temperature range Storage temperature range 170x175 x55 mm WxHxD Prol approx 65g Pro2 approx 85 g narrowband up to 12 hours wideband up to 8 hours 50 approx 20 min 100 approx 1 hour environment dependent e up to 180 m in free line of sight e up to 55 min office buildings dynamic neodymium magnet electret microphone ultra noise canceling 5 C to 45 C 41 F to 113 F 20 C to 70 C 4 F to 158 F Type approvals DW Pro1 Pro2 headset system In compliance with Europe CE EMC EN 301489 6 Radio EN 301406 Safety EN 60950 1 SAR EN 50360 ref EN 62209 1 headset Daily noise exposure Directive 2003 10 EC USA This product meets the safety require
22. fortable level If the audio signal dial tone is disturbed adjust the audio signal see page 18 If the other party cannot hear you well adjust the micro phone sensitivity see page 18 17 Putting the headset system into operation Mic Vol o6 18 Adjusting the audio signal dial tone gt Set the ABC switch to A default setting B or C so that you can hear a clear dial tone in the headset Adjusting the microphone sensitivity By default the microphone volume control is set to between position 4 and position 5 This setting is suitable for most telephones and your voice gets reproduced at a good volume To change the volume adjust the microphone volume control accordingly WH The microphone volume control only adjusts the microphone 1 sensitivity in Phone mode Make a call to someone who will help you find the correct sensitivity setting for your microphone see page 25 gt Turn the microphone volume control so that the other party can hear at a comfortable level Putting the headset system into operation Testing the headset system in PC mode and adjusting it Testing the PC connection When Phone mode is selected the LED of the PHONE button A amp lights up white gt Press the PC button 2 on the base station The base station is set to PC mode and the LED of the PC button 2 lights up white gt Press either the LINK button on the headset or the PC button 2
23. he ear pad until you hear it lock into place Cleaning and maintaining the headset system Replacing the headset s rechargeable battery You can replace the rechargeable battery Spare rechargeable batteries are available from your Sennheiser partner Only use spare rechargeable batteries recommended by Sennheiser Communications CAUTION Damage to the product due to improper handling The cable connections can be damaged when subjected to mechanical stress gt Open the battery compartment cover and carefully loosen the connector plug of the rechargeable battery Pro1 headset gt Open the battery compartment cover 8 using your finger nail gt Remove the rechargeable battery and carefully loosen the connector plug of the battery cable gt Insert the connector plug of the new rechargeable battery into the connection socket Observe correct orientation of the connector plug gt Replace the battery compartment cover 8 onto the headset The battery compartment cover 8 locks into place gt Charge the new rechargeable battery see Charging the headset rechargeable battery on page 22 E 4 SO am LZ Ae 33 Cleaning and maintaining the headset system Pro2 headset gt oR Carefully remove the ear pad 9 from the ear cup where the battery compartment 8 is located Open the battery compartment cover 8 using your finger nail see first diagram Remove the battery compartment
24. late or dismantle 7 Do not charge the rechargeable i battery if the device is obviously defective Only charge rechargeable amp Only charge rechargeable batteries at ambient tempera batteries with an appropriate tures between 5 C 41 F to Sennheiser Communications 45 C 113 F charger 5 When not using rechargeable A Store in a cool and dry place batteries for extended periods A at room temperature approx of time charge them regularly 20 C 68 F every six months for about one hour Return defective devices or devices with defective rechargeable batteries x to your specialist dealer The DW Pro1 Pro2 wireless headset system The DW Pro1 Pro2 wireless headset system The Sennheiser Communications DW Pro1 Pro2 is a wireless DECT headset system which is intended for professional call center and office use Can be used with a fixed line phone or PC VoIP Quick link establishment between headset and base station Excellent sound quality in narrowband and wideband mode ensures optimum speech intelligibility Range of up to 180 m in free line of sight and up to 55 m indoors Two headset variants with padded headband and supra aural ear cup s variant Pro1 covers one ear monaural variant Pro2 covers both ears binaural and offers best passive attenuation of ambient noise Flexible microphone boom for individual wearing comfort allows wearing of the microphone on either the left or right hand side Ul
25. line phone gt Put on the headset and establish a wireless link between headset and base station see page 23 If you are using a handset lifter electronic hook switch the call is auto matically accepted FE Ifyou receive a call and a handset lifter electronic hook switch with i ring tone detection is used you hear a ring tone in the headset and the LED of the PHONE button flashes white If you are not using a handset lifter electronic hook switch gt Accept the call by lifting the handset or by pressing the accept call button on your fixed line phone Making a call If you are using a handset lifter electronic hook switch Dial the desired number gt Put on the headset and establish a wireless link between headset and base station see page 23 The phone connection is established automatically If you are not using a handset lifter electronic hook switch Put the headset on and establish a wireless link between headset and base station see page 23 Lift the handset and dial the desired number The phone connection is established 25 Using the headset system Ending a call gt Disconnect the wireless link between headset and base station see page 23 If you are using handset lifter electronic hook switch the call is auto matically ended If you are not using a handset lifter electronic hook switch gt Hang up the handset or press the end call button on y
26. ll is automatically ended see page 15 If your softphone does not support call control gt End the call using your softphone Reproducing PC audio via the headset The HeadSetup software allows you to listen to all PC audio via the headset To activate deactivate the reproduction of PC audio via the headset gt In the HeadSetup software activate deactivate the Always Audio function by clicking the corresponding button All PC audio is permanently reproduced via the headset The wireless link between headset and base station remains permanently estab lished HeadSetup E status EH Settings G3 updates Select Default Headset Sennheiser DECT v Launch application in Windows Startup Windows Sound and Audio Settings Q Always Audio If the Always Audio function is deactivated the icon on the button is crossed out in red va Always Audio 27 Using the headset system 28 ru ifthe Always Audio function is activated you can still accept calls via the Phone mode After ending the call the base station auto matically switches back to PC mode and all PC audio is reproduced via the headset Switching between Phone and PC mode You can switch between Phone and PC mode and accept calls of the other mode gt Press the PC button amp or the PHONE button O on the base station to select the desired mode The LED of the PC button am
27. ments of CSA No 231437 37 Specifications 38 Approved by Canada USA Industry Canada RSS 213 Issue 2 RSS 102 Issue 3 IC 2099D TDB1 base station IC 2099D TDH1 Pro1 headset IC 2099D TDH1 Pro2 headset FE 47 CFR Part 15 d FCC ID DMOCDBDIB base station FCC ID DMOCDHDFC Pro1 headset FCC ID DMOCDHDEC Pro2 headset DW Pro1 Pro2 power supply unit Nominal input voltage Nominal input current Mains frequency Nominal output voltage Nominal output current Operating temperature range Storage temperature range Relative humidity 100 to 240 V max 0 2 A 50 to 60 Hz 6 V max 850 mA 5 C to 45 C 41 F to 113 F 20 C to 70 C 4 F to 158 F Operation 20 to 85 Storage 20t095 Weight approx 75 g DECT EU version CAT IQ 1 0 US version DECT 6 0 Transmission frequency 1 880 to 1 900 MHz 1 920 to 1 930 MHz SAR value 0 069 W kg Pro1 headset 0 044 W kg Pro1 headset 0 058 W kg Pro2 headset 0 025 W kg Pro2 headset max 10 g SAR max 1 g SAR Manufacturer Declarations Manufacturer Declarations Warranty Sennheiser Communications A S gives a warranty of 24 months on this product For the current warranty conditions please visit our web site at www senncom com or contact your Sennheiser partner In compliance with the following requirements e RoHS Directive 2002 95 EC e WEEE Directive 2002 96 EC Please dispose of this product at the end of i
28. o run flat only the LED segment 1 lights up weakly or flashes see page 9 the HEADSET LED 4 flashes red you hear a low battery warning three beeps in the headset you have several minutes of battery reserve When the battery is flat the headset switches off ifthe headset is outside the range of the base station it will switch 1 off after 30 minutes in order to conserve battery power Switching the headset on off If you place the headset into the base station the headset automat L ically switches to standby mode In standby mode the power consumption is very low and the radiated power is reduced to a minimum The HEADSET LED 4 lights up blue during charging Switching the headset on Press and hold the LINK button 5 for 5 seconds The HEADSET LED 4 flashes blue 3 times and the wireless link to the base station is established where required An ascending confirma tion beep is heard in the headset Switching the headset off gt Press and hold the LINK button 5 for 5 seconds The HEADSET LED 4 flashes red 3 times Establishing a wireless link between headset and base station To establish a wireless link between headset and base station gt Press the LINK button on the headset The link is established The LINK LED lights up blue and the HEADSET LED 4 flashes blue To disconnect a wireless link between headset and base station gt Press the LINK but
29. on 6 can be swapped depending on whether you wear the headset on the right or left ear By default the headset is configured for wearing on the right ear Pushing the AUDIO button 6 backwards increases the volume pushing it forwards reduces the volume see page 29 To swap the assignment of the AUDIO button 6 gt Simultaneously press and hold the headset s LINK button 5 and AUDIO button 6 for 5 seconds The HEADSET LED 4 flashes blue red Putting the headset system into operation gt Push the AUDIO button 6 in the direction in which you want to increase the volume until the HEADSET LED 4 goes off The headset switches to standby mode I 4 7 Vol Testing the headset system in Phone mode and adjusting it Testing the telephone connection When PC mode is selected the LED of the PC button lights up white Press the PHONE button O on the base station The base station is set to Phone mode and the LED of the PHONE button O lights up white gt Press either the LINK button 5 on the headset or the PHONE button O on the base station A wireless link is established between the headset and the base Station the LINK LED lights up blue and the HEADSET LED 4 flashes blue gt Lift the handset If a handset lifter is connected it automatically lifts the handset The system is correctly connected if you can hear a clear dial tone and if the other party can hear you at a com
30. our fixed line phone Transferring a call from the headset to the fixed line phone and vice versa This function is only available if you are not using a handset lifter elec tronic hook switch or if your telephone supports this function If a wireless link is established see page 23 gt Speak into the headset If no wireless link is established see page 23 gt Speak into the handset Calling via the PC using the headset Accepting an incoming PC call If you receive a call on your softphone SSS SSS SSS SZ gt Establish a wireless link between headset and base station see page 23 If the call control function of your softphone is supported the call is automatically accepted see page 15 If your softphone does not support call control gt Accept the call using your softphone SS SSS Sa lt SELLE EZZ ELEL ESLER SSSSES SEE If you receive a call and the call control function of your softphone is supported by the HeadSetup software see page 15 you hear a ring tone in the headset and the LED of the PC button flashes white 26 Using the headset system Making a PC call gt Establish a wireless link between headset and base station see page 23 gt Make the call using your softphone Ending a PC call gt Disconnect the wireless link between headset and base station see page 23 If the call control function of your softphone is supported the ca
31. p or the LED of the PHONE button E lights up white indicating the selected mode Holding a conference call The headset system allows you to hold a conference call with up to 4 head sets The master headset is used to control the conference call and up to 3 additional guest headsets can participate in the conference call Using the headset system To start the conference call using the master headset gt Establish a wireless link between headset and base station the LINK LED D flashes blue To add a guest headset to the conference call Place the guest headset to be added to the conference call into the base Station of the master headset The HEADSET LED 4 flashes blue red and the headset pairs to the base Station If pairing was successful the HEADSET LED 4 lights up blue Take the guest headset out of the base station You hear a beep in the master headset gt Press the LINK button 5 on the master headset within 15 seconds The guest headset is enabled for the conference call If necessary repeat this procedure for the two other guest headsets gt Call the other party To exit the conference call with a guest headset gt Press the LINK button 5 on the guest headset To end the conference call Use the master headset to end the conference call The wireless links to all other headsets participating in the conference call are disconnected FE You can only end the conferenc
32. peration Putting the base station into operation You can use the headset system with your fixed line phone Phone mode and or your PC PC mode The base station controls the wireless commu nication between the products Removing attaching the cover To remove the cover gt Remove the cover by inserting a finger into the recess as shown To attach the cover and to secure the connected cables gt Replace the cover to the rear of the base station see diagram gt Tilt the cover upwards until it locks into place 10 Putting the headset system into operation Connecting the base station to the mains power supply FH The base station is ready for operation as soon as it is connected to if the mains power supply gt Connect the DC IN connector of the power supply unit to the DC IN socket Plug the power supply unit into a wall socket The LINK LED lights up red The LED of the last used mode button PHONE amp amp or PC lights up white the PC via the USB cable is sufficient to power the base station For charging the rechargeable battery within the specified charging times see page 22 and for use in Phone mode the power supply unit is required When using the headset system only in PC mode the power from i Connecting the base station to a fixed line phone If your telephone features a headset socket for connecting the electronic call control please use this socket
33. sibili gt Connect the base station to the fixed line phone as described under ties E and EJ only or EI gt Connect the handset lifter to the ACC socket on the base station ET te i gt Connect the handset lifter to the fixed line phone as described in the instruction manual of the handset lifter y Connection to an optional If your telephone has a built in electronic hook switch supporting either electronic hook switch the DHSG or the MSH standard you require the corresponding connection control EHS cables Other hook switch standards require suitable adapter cables which convert the control signals to the DHSG standard see Accessories and Spare parts on page 36 DHSG cable R2227 s e g Siemens Aastra Agfeo etc DW Pro1 Pro2 DHSG setting Adapter cable ERG m e g Cisco Avaya Polycom DW Pro1 Pro2 DHSG setting If your telephone has a built in electronic hook switch supporting the DHSG or the any other hook switch standard except for the MSH standard i gt Set the DIP switch 1 to the lower position mM gt Set the DIP switch 2 to the upper position 1 2 13 Putting the headset system into operation 14 MSH cable E 2100H O c T 2 ai e g Alcatel DW Pro1 Pro2 MSH setting If your telephone has a built in electronic hook switch supporting the MSH standard gt Set the DIP switch 1 to the upper position gt Set
34. tablishing a wireless link between headset and base station 23 Putting the headset on and adjusting it wu sees esesesesesesteeeeeseeeeen 24 Calling via the fixed line phone using the headset ce esesesseeeeeeeees 25 Calling via the PC using the headset ou cecsessesesescssesescsssesessseeeesessseseeeees 26 Switching between Phone and PC mode uu eecesesesesseseseseeseseseeeeeesescseeeeeees 28 Holding a conference call ou esessssesssesesssssesesscsssesesscsesssssesscssstsesessssseeeeeeess 28 Adjusting the volume ci cccacccrssecssevestsesccndsstunteveeheeuecuceenisvonancannmecsantenbeaanaetets 29 Muting the headset s microphone ou sesesseesesessssessseseseseseeeseseseeseeeseseees 30 Using the advanced functions ou ccsescssssesesessesesesesessesesssesesesesseseeseaeees 30 If you leave the DECT range ou c cccssssesesessssssesessescsesessscsssesessessscssseesesceeeeeeees 31 Cleaning and maintaining the headset system ou seseseeeeeseeeeseeeeen 32 Replacing the Car pad s w cccccccsccsssesesecsessessessesessssessessssesseessssssteseessaeseeseenes 32 Replacing the headset s rechargeable battery ou cesses 33 If a problem Occurs u c cecccccsesessssesessscesescsssessescsescscesssesescssesesescscsvssescscscssesescsesseseass 35 Accessories and spare parts eessessssesssesesssesseeseoseessossteseoserssrnsrestossresreseoserssresees 36 Specifications s esessseesessseesseesreesereseessressreserustessinstrestresersstesereeteni
35. tes uses and can radiate radio frequency energy and if not used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation The DW series headsets contain magnets that generate a magnetic field which could cause interference with cardiac pacemakers and implanted defibrillators Keep the DW series headsets at least 1 2 3 cm from cardiac pacemakers or implanted defibrillators Protect your hearing from high volume levels Only use the power supply units supplied by Sennheiser Communica tions To reduce the risk of fire or electric shock do not use the product near water and do not expose it to rain or moisture Unplug the power supply unit from the wall socket to completely disconnect the product from the mains power supply during lightning storms or when unused for long periods of time Only operate the power supply unit from the type of power source specified in the chapter Specifications see page 37 Ensure that the power supply unit is ina Safe operating condition and easily accessible properly plugged into the wall socket only operated within the permissible temperature range The DW series comprises the following products DW Office DW Office USB DW Pro1 Pro2 DW Pro1 Pro2 USB The DW 800 is not part of the DW series Important safety information
36. the DIP switch 2 to the lower position The necessary connection and adapter cables are available from your Sennheiser partner For additional information please visit our website at www senncom com headsetselector Setting up the base station Place the base station at a minimum distance of 15 to 20 cm from the fixed line phone Connecting the base station to a PC You can connect the headset system to a PC in order to use it for Internet telephone VoIP with softphones or multimedia applications gt Use the USB cable to connect the PC socket to a USB socket of your PC The operating system detects the USB audio device Sennheiser DECT and installs the necessary drivers E HeadSetup Putting the headset system into operation Installing the HeadSetup software The HeadSetup software enables the headset system to communicate with a wide variety of softphones and allows you to use the call control func tions Even without the HeadSetup software the headset system can still be used as an audio input and output device Updates and additional information on the HeadSetup software can be found on our website at www senncom com headsetup or via the update function of the software Specifications version 2 2 File size approx 20 MB Supported operating systems Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Supports the call control AOL Instant Messenger
37. ton on the headset The link is disconnected The LINK LED and the HEADSET LED 4 go off 23 Using the headset system 24 You can also establish or disconnect the wireless link by pressing the PC button or the PHONE button amp on the base station depending on the selected mode PC or Phone see page 28 If your telephone has a built in electronic hook switch supporting the MSH standard see page 13 you can only disconnect the wire less link between headset and base station by placing the headset into the base station The control signals accept a call end a call of the headset are still transmitted to the electronic hook switch without any restrictions Putting the headset on and adjusting it gt Rotate the microphone boom as shown gt Carefully bend the flexible microphone boom so that the microphone 1 points towards your mouth Maintain a distance of about 0 8 1 2 2 3 cm between the micro phone and the corner of the mouth If you are using the Pro1 headset gt Put onthe headset so that the ear pad 9 rests comfortably on your left or right ear and that the headband 7 runs over the top of your head If you are using the Pro2 headset gt Put on the headset so that the ear pads 9 rest comfortably on your ears Using the headset system Calling via the fixed line phone using the headset Accepting an incoming call You hear the ring tone of the fixed
38. tra Noise cancelling microphone for optimum speech intelligibility without annoying background noise Permits conference calls with up to 4 headsets Quick and easy pairing of a new headset Long battery operating time up to 12 hours of talk time in narrowband mode up to 8 hours of talk time in wideband mode up to 4 days of standby time Quick and convenient charging of the headset 1 hour HeadSetup software for convenient call control and headset manage ment via a PC Headset can be integrated into existing DECT GAP systems DECT The Sennheiser Communications DW wireless headset system uses DECT radio technology Due to a dynamic adjustment of the transmission power the DECT technology offers an increased transmission range minimized radiation exposure and has a good energy efficiency Encrypted radio transmission provides maximum security for wireless Communication Delivery includes Delivery includes PPP PP PB base station headset with built in rechargeable battery Pro1 variant covers one ear monaural Pro2 variant covers both ears binaural power supply unit telephone cable USB cable safety guide booklet with important safety information quick guide CD ROM including among other things the HeadSetup software and a detailed instruction manual as PDF Product overview Product overview Base station PC button with LED Charging contacts PHONE button Z with LED
39. ts operational life time by taking it to your local collection point or recycling center for such equipment e Battery Directive 2006 66 EC The supplied rechargeable battery can be recycled Please pS dispose of it as special waste or return it to your specialist dealer In order to protect the environment only dispose of exhausted rechargeable batteries CE Conformity CBA e R amp TTE Directive 1999 5 EC e EMC Directive 2004 108 EC e Low Voltage Directive 2006 95 EC The declarations are available at www sennheiser com Before putting the product into operation please observe the respective country specific regulations Statements regarding FCC and Industry Canada This equipment complies with Part 15 of the FCC Rules and with RSS 213 of Industry Canada Operation is subject to the following two conditions 1 this equipment may not cause harmful interference and 2 this equipment must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications
40. ustic gt signals or the audio volume by 1 step Press the gt z Mutes the microphone 30 AUDIO button i unmutes the microphone gt Press and hold the Setting mode LINK button and GAP pairing mode 31 the AUDIO button v L ORD Swaps the assignment of 16 for 5 seconds the AUDIO button 6 Overview of the LEDs Overview of the LEDs Base station lights up PC mode flashes Incoming PC call lights up Phone mode flashes Incoming telephone call lights up blue Active link to the headset lights up red No link to the headset flashes red Headset is muted is off Standby mode Base station is switched off not powered CHARGE STATUS LED LED segment Battery charge Required charging time 1 0 25 approx 10 min total 2 25 50 approx 10 min approx 3 50 75 approx 20 min 60 min 4 75 100 approx 20 min during charging each segment gets brighter in 5 steps yy When the LED segment 1 flashes in rapid succession the battery is if almost flat You have to recharge the battery within the next few minutes see page 22 Headset lights up blue Charging mode flashes blue slowly Active link to base station flashes red Rechargeable battery is almost flat if off Standby mode Headset is switched off flashes blue red Setting mode GAP pairing mode Pairing of an additional headset to the base station Putting the headset system into operation Putting the headset system into o
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