Sandisk Cruzer Enterprise User's Manual
Contents
1. Revision 1 0 4 Q Cruzer Enterprise Shutdown WHY CAN STILL SEE THE CRUZER ENTERPRISE DRIVE IN WINDOWS EXPLORER WHEN GET A MESSAGE THAT MY CRUZER ENTERPRISE DRIVE HAS SUCCESSFULLY SHUT DOWN Cruzer Enterprise was able to shut down but Windows did not eject the drives Click the Windows Safely Remove Hardware taskbar icon to eject your Cruzer Enterprise drive WHY DOES IT SOMETIIMES TAKE A LONG TIME TO SHUT DOWN THE CRUZER ENTERPRISE DRIVE ON COMPUTERS RUNNING WINDOWS 20007 Is THIS NORMAL Occasionally you may find that shutting down your Cruzer Enterprise drive when used with a computer running Windows 2000 takes 30 to 40 seconds This is normal and should not be cause for concern 4 1 Guest Accounts Q A WHY CAN I NOT SIGN ON WITH A GUEST ACCOUNT ON A COMPUTER RUNNING WINDOWS 2000 If you insert your Cruzer Enterprise drive for the first time on a computer running Windows 2000 using an account with Guest privileges a Windows message is generated that states You do not have sufficient privileges to install devices on this computer The only workaround for this Windows limitation is to log in with an account that has greater privileges After your Cruzer Enterprise drive has been installed on a computer running Windows 2000 it can be used with a Guest account WHAT HAPPENS WHEN USE A CRUZER ENTERPRISE DRIVE FOR THE FIRST TIME WITH A WINDOWS XP GUEST ACCOUNT When your first use of Cruzer Ente2. The Cruzer Enterprise drive software launcher is located on the Cruzer Enterprise Launcher drive and is called Enterprise _ Launcher exe Have you used your Cruzer Enterprise drive on this specific computer before If you have used your Cruzer Enterprise drive on this computer but have since added new network drive mapping Windows may not allow access to your Cruzer Enterprise drive Windows stores the last drive mapping data for removable drives but also allows adding a network drive mapped to the same drive letter while the removable drive is inserted into the computer When this happens Windows allocates the same drive letter for both the removable drive and the network drive when your Cruzer Enterprise drive is inserted This can be confirmed using the Computer Management tool located in Control Panel gt Administrative Tools Select Computer Management gt Disk Management to display the local disks and their drive letter mapping data If you can see the Cruzer Enterprise Launcher and Cruzer Enterprise drive disk partitions but the Cruzer Enterprise Launcher has the same drive letter as a network drive then this is the problem To resolve this change either the network or the Cruzer Enterprise Launcher drive letter To change the network drive letter disconnect the mapped network drive and map it to an available drive letter that is not being used by your Cruzer Enterprise drive To change the Cruzer Enterprise drive Launcher d
3. Samisk Cruzer Enterprise Troubleshooting FAQ Revision 1 0 Document No TSG CRE 0507 10 May 2007 SanDisk Corporation Corporate Headquarters e 601 McCarthy Blvd Milpitas CA 95035 Phone 408 801 1000 e Fax 408 801 8657 www sandisk com Cruzer Enterprise Troubleshooting FAQ Revision 1 0 Table of Contents 1 Starting the Cruzer Enterprise 1 2 PaSSW60 G8S EE 3 3 Internationalization 4 4 Cruzer Enterprise Shutdown 5 41 ee e 5 4 2 Help and Support r 6 2007 SanDisk Corporation i May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ Revision 1 0 1 Q A Starting the Cruzer Enterprise WHY DIDN T MY CRUZER ENTERPRISE DRIVE START WHEN I INSERTED IT Is this the first time you have used your Cruzer Enterprise drive with this specific computer Microsoft Windows new hardware setup occasionally does not start the autorun code on a removable drive If this happens the Cruzer Enterprise launcher partition of your Cruzer Enterprise drive can be seen in Windows but the password prompt is not displayed and the Cruzer Enterprise partition is not available To solve this restart the computer and reinsert your Cruzer Enterprise drive or manually launch the Cruzer Enterprise drive software
4. an receive customer support by clicking or typing the following link on your Internet Web browser www sandisk com cesupport 2007 SanDisk Corporation 6 May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ Revision 1 0 SanDisk Corporation general policy does not recommend the use of its products in life support applications where in a failure or malfunction of the product may directly threaten life or injury Per SanDisk Terms and Conditions of Sale the user of SanDisk products in life support applications assumes all risk of such use and indemnifies SanDisk against all damages See Disclaimer of Liability This document is for information use only and is subject to change without prior notice SanDisk Corporation assumes no responsibility for any errors that may appear in this document nor for incidental or consequential damages resulting from the furnishing performance or use of this material No part of this document may be reproduced transmitted transcribed stored in a retrievable manner or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written consent of an officer of SanDisk Corporation All parts of the SanDisk documentation are protected by copyright law and all rights are reserved SanDisk and the SanDisk logo are registered trademarks of SanDisk Corporation Com
5. data This can be resolved by removing and reinserting your Cruzer Enterprise drive WHY DO GET A WINDOWS ERROR MESSAGE WHEN I INSERTED MY CRUZER ENTERPRISE DRIVE This may occur when you insert your Cruzer Enterprise drive in a computer running Windows 2000 SP3 or earlier and logged into a Guest account Cruzer Enterprise drive is not supported on Windows 2000 SP3 or earlier 2007 SanDisk Corporation 2 May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ Revision 1 0 Passwords WHAT ARE SPECIAL CHARACTERS A special character is any character that is not a letter or digit for example or These characters may be used in passwords to make them more complex and help prevent password hacking WHEN l TRIED TO TYPE A NEW PASSWORD GOT AN INVALID PASSWORD MESSAGE WHAT DOES THIS MEAN Cruzer Enterprise uses a complex password algorithm Passwords must be a minimum of 4 characters and must contain at least three of the four character types uppercase letters lowercase letters numbers and special characters Examples of valid passwords are ABC123def ABC 123 def amp 111 and 123 QQQ TYPED A PASSWORD HINT AND GOT A MESSAGE THAT THE PASSWORD HINT IS TOO SIMILAR TO MY PASSWORD WHY The password hint is verified that it is not similar to the password you have entered There are two types of password matching algorithms Exact and Similar The Exact algorithm chec
6. ks that the exact text of the password does not appear in the password hint The similar algorithm checks that at least 40 of the password cannot appear in the password In both algorithms reverse passwords are not permitted By default Cruzer Enterprise uses the Exact password matching algorithm but can be modified using the Cruzer Enterprise Updater procedure 2007 SanDisk Corporation 3 May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ Revision 1 0 3 Internationalization Q WHY DOES SOME OF THE TEXT STILL APPEAR IN ENGLISH AFTER CHANGED MY LANGUAGE SETTINGS A Some of the Cruzer Enterprise drive strings have not yet been translated For completeness these strings will continue to be displayed in English until correct translations are available Q PLUGGED IN MY CRUZER ENTERPRISE DRIVE AND I GOT A MESSAGE IN ENGLISH BUT MY SELECTED LANGUAGE FOR CRUZER ENTERPRISE DRIVE IS NOT ENGLISH WHY DID THIS HAPPEN A If you are using your Cruzer Enterprise drive with an account that does not have administrative privileges you may receive the message Your Cruzer Enterprise drive could not start This message is always displayed in English because it is generated before the Cruzer Enterprise drive software can read the language selection settings on your Cruzer Enterprise drive 2007 SanDisk Corporation 4 May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ
7. pactFlash is a U S registered trademark of SanDisk Corporation Product names mentioned herein are for identification purposes only and may be trademarks and or registered trademarks of their respective companies 2007 SanDisk Corporation All rights reserved SanDisk products are covered or licensed under one or more of the following U S Patent Nos 5 070 032 5 095 344 5 168 465 5 172 338 5 198 380 5 200 959 5 268 318 5 268 870 5 272 669 5 418 752 5 602 987 Other U S and foreign patents awarded and pending Lit No Revision 1 0 Rev 1 0 05 07 Printed in U S A Revision History May 2007 Revision 1 0 initial release 2007 SanDisk Corporation 7 May 2007 Document No TSG CRE 0507 10
8. rive letter right click the Cruzer Enterprise drive Launcher drive in either the top or bottom right pane of the Computer Management tool Select the Change Drive Letter and Paths option In the window that is displayed showing the drive letter for the Cruzer Enterprise drive Launcher click Change Another window is displayed where you can set the removable drive letter to any letter even one that is already mapped to a network drive Map the Cruzer Enterprise drive Launcher to an unused drive letter After the drive letter has been changed remove and reinsert your Cruzer Enterprise drive 2007 SanDisk Corporation 1 May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ Revision 1 0 Q INSERTED MY CRUZER ENTERPRISE DRIVE INTO MY CORPORATE MACHINE AND NOTHING HAPPENED IS THERE A SECURITY POLICY THAT PROHIBITS THE CHANGE OF REGISTRY KEYS When the Cruzer Enterprise does not launch because of a security policy that prohibits registry changes registry keys should be modified to full control For more information about modifying registry keys see the Cruzer Enterprise Registry Key Reference Guide GOT THE MESSAGE CAN T LOCATE CONFIGURATION DATA WHEN INSERTED MY CRUZER ENTERPRISE DRIVE WHAT SHOULD l DO When working with an account that does not have Administrator privileges occasionally your Cruzer Enterprise will not respond quickly enough to requests for the configuration
9. rprise is with a Guest account on a computer running Windows XP your Cruzer Enterprise drive will shut down after the initialization wizard completes its process You will be able to select a language enter your password hint and contact information All the information entered will be stored and you will not need to re enter it This only occurs the first time you use your Cruzer Enterprise drive When you remove your Cruzer Enterprise drive and reinsert it you are prompted for your password and the Cruzer Enterprise functions normally 2007 SanDisk Corporation 5 May 2007 Document No TSG CRE 0507 10 Cruzer Enterprise Troubleshooting FAQ Revision 1 0 Q WHY DIDN T CRUZER ENTERPRISE STORE MY SETTING CHANGES WHEN MODIFIED THEM USING A GUEST ACCOUNT A Cruzer Enterprise does not permit changing device settings using a Guest account Log out of the Guest account and log in with an account with higher privileges before changing the Cruzer Enterprise drive settings 4 2 Help and Support Q CAN USE CRUZER ENTERPRISE ON A COMPUTER RUNNING WINDOWS 2000 SP3 OR EARLIER A Cruzer Enterprise does not support Windows 2000 SP3 or earlier The Cruzer Enterprise drive supports Windows 2000 SP4 Windows XP Professional and Home Edition and Windows Vista Q AM EXPERIENCING PROBLEMS WITH MY CRUZER ENTERPRISE THAT IS NOT INCLUDED IN THIS TROUBLESHOOTING GUIDE IS THERE CUSTOMER SUPPORT FOR THE CRUZER ENTERPRISE A You c
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