Samsung SVMi-8 User's Manual
Contents
1. TELECOMS Samsung SVMi 8 Complete Integrated Voice Processing User Guide Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any guestions concerning information presented here should be directed to Samsung Telecoms UK Ltd Samsung Telecoms UK Ltd disclaims all the liabilities for damages arising from the erroneous interpretation or misuse of information presented in this guide ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System DCS to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN60950 1992 A1 A2 A3 A4 A1 1 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 CQ Tae eok Jang General Manager 2001 03 31 TE Jang g g place and date of issue name and signature of authorized person Representati2. When this function is activated the SVMi 8 will call any outside or internal tele phone number after each message is left in your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code m From the Mailbox Main menu press 6 for Mailbox Administration m Press 1 for Message Alert BH There are four options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone nurrber Pager Notification When this function is activated the SVMi 8 will call your beeper service and notify you after each message is left in your voice mailbox m From the Mailbox Main Menu press 6 for Mailbox Administration m Press 2 for pager notification H There are four options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number Undelete When this function is activated the SVMi 8 will allow you to undelete any mes sages that you have recently deleted up to 3 a m the following morning m Fromthe Mailbox Main Menu press 6 for Mailbox Administration m Press 8 for Deleted Messages Deleted voice mail messages are temporarily stored in memory until
3. 1 VA Accessing your Mailbox 2 Publication Information Samsung Telecoms UK Ltd reserves the right without prior notice to revi information in this publication for any reason Samsung Telecoms UK Ltd also reserves the right without prior notice to nike any changes in Getting Started 3 design or components of equipment as engineering and manufacturing may warrant Listen to your Messages 3 Subscriber Main Menu 3 Copyright 2002 Listening to Old or New Messages 4 Samsung Telecoms UK Ltd Group New or Old Messages 5 Record and Send a Message 6 All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Access Manager 8 SVMi 8 Telephone Keypad Interface 10 11 Personal Greetings 12 Mailbox Administration 14 Message Broadcast 16 Personal Services 16 Personal Administration Settings 18 Keyset User Features Message Waiting Lights Answer Machine Errulation AME Password Call Record Shortcuts Calling Being Called Direct Messaging Self Memo Interactive Displays Viewing Mailbox Contents 19 19 20 20 21 21 21 21 21 21 21 About This Book This user guide describes how to set up your mailbox and how to use the various mailbox owner features Please read this guide carefully before you u
4. dial 1 plus a mailbox extension number and leave a message directly If you dial a busy extension press 1 to connect directly with tne mailbox Self Memo Pressing will leave a message in your own mailbox Interactive Displays Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the volume get message informetion or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVMi 8 21 Samsung Telecoms U K Limited Brookside Business Park Greengate Middleton Manchester M24 1GS Tel 0161 655 1100 Fax 0161 655 1166 TELECOMS
5. the recipient s mailbox number or if this is not known enter to use the System directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions Review Continue Recording Discard and Re record Set Message Attributes Delivery Options Schedule Future Delivery Send a Copy to Sorreone Else oo 0g Rc rn Save the Recording Setting Message Attributes If after recording a message you select 4 you can set up any combination of the following delivery options 1 Urgent Deivery 2 Return Receipt Requested 3 Request a Call Back 4 Private Delivery 5 Reply Required Exit Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery Next Few Hours End of Current Business Day Beginning of Next Business Day A Coming Day of the Week Specific Day Time Ext c Oo moo ACCESS MANAGER The Access Manager allows you to set a number of options for when where and how the SVMi 8 contacts you when a caller dials your extension number These options must be allowed by the System Administrator They are 1 Follow Me This option is available only if tne Administrator has assigned you this feature Allows you to enter an alternate location and set how long the new destination will be active This number may be a
6. 3 a m the following day Select this option to recover unddete previously deleted mes sages during this period Undelivered Retrieval When this function is activated the SVMi 8 will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient m From the Mailbox Main Menu press 6 for Mailbox Administration m Press 4 for Undelivered Messages This feature will allow you to cancel any messages that have not yet been picked up by the recipient Auto Play New Messages If this option is enabled after you enter your password correctly any new mes sages will immediately begin to play To enable this feature m From the Mailbox Main Menu press 6 for Mailbox Administration m Press 5 to Set Auto Play of New Messages 15 6 Auto Play Message Information If this option is enabled tne date time and sender s name will be played auto metically before each message If this is disabled the information must be requested manually by pressing 00 To enable this feature m From the Mailbox Main Menu press 6 for Mailbox Administration m Press 6 to Se Auto Play of Message Informetion MESSAGE BROADCAST This option will only be available if it has been allowed by the System Adrrinistrator Broadcast to All Mailboxes If you have been designated as a System Administrator you may send a mes sage to all mailboxes in the system m From the Mailbox Main Menu press 6 for Mailbox A
7. Call Find Me Forwarding Screening 7 g Auto Set d 9 Night Use CCeS TUA Resume Profiles Cancel Executary 0 L Play Play Access Options Coverage uM E Personal Admin i 3 1 2 Enter Change Record Di irectory Password Name Name SVMi Oo New Messages 11 Group New Msgs Record amp Send Message 3 Saved Msgs 33 4 Access Manager 5 Personal Greetings 6 Mailbox Admin 7 Private Access Numbers Exit Executary 0 Play Options Personal Services aa amp EJ Group Messages 1 2 3 Urgent Callback Reminders Message Request 4 a 4 5 6 Private Fax Messages Messages 7 8 9 Pause Specific Resume Sender e 0 Cancel Play Message Executary Options Inventory EM Personal Greetings 1 f 8 Primary 2 Call No Answer Busy Blocki Greeting Greeting Greeti ng ng 5 6 4 Call Edit Night Screening Personal Greeting Greeting Greeting 7 Edit 8 3 Mailbox Pause Greeting Resume 0 Play Options EJ Personal Services 1 2 3 Stored Weekly Workload Telephone Availability Management Numbers Schedule a a 4 5 6 4 3 6 Place a Bare Direct Cal
8. This option is available only if the Administrator has assigned you the Basic Greeting feature Example Hi this is J ohn Smith I m sorry am not available to answer your call If someone else can help you please enter the extension number now Cr to leave me a message press 1 2 Busy Greeting Used when talking to someone on your extension or the telephone at your Designated Location This option is available only if the Administrator has assigned you the Busy Greeting feature Example Hi this is J ohn Smith I m on another line right now Please choose from the following options 12 Call Blocking Greeting Used while Call Blocking is enabled This option is available only if tne Administrator has assigned you the Call Blocking feature Example Hi this is J ohn Smith Sorry missed your call but I m going to be out of the office for the next few hours Please choose from the following options Night Greeting Used during the time period you are NOT scheduled available usually after business hours during the evening and at night This option is available only if tne Administrator has assigned you the Auto Night Intercept feature Example Hi this is J ohn Smith I ve left the office for the evening Please choose from the following options Call Screening Greeting Used while Call Screening is enabled you REJ ECT a caller after listening to the caller s record name This opti
9. dministration m Press 9 for Broadcast Messages This option will only be available if your meilbox has been assigned System Administration privileges PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Each of these features must be allowed by the System Administrator 1 Workload Management Allows you to group your reminders as Commitments Follow Ups or Tasks for better organization You may further define these as Active or Pending pending means scheduled for future delivery 16 Stored Numbers Allows you to enter up to 9 stored phone nurrbers The first five of these are used in the Find Me feature but any of them can be easily dialed using only one digit from within your subscriber space See 5 Place a Direct Call below Schedule Availability Allows you to enter a weekly availability schedule for use with the Auto Night Intercept feature Follow the spoken directions to enter the weekly days and times of your availability Place a Direct Call Allows you to place a direct call out of the SVMi 8 from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See 2 Stored Numbers above Personal Administration This area is used during the initial set up of your mailbox see next section 17 Personal Administration Settings This menu allows you to set options that are rarely changed Use these whe
10. entered in Personal Services if allowed by tne Administrator Night Intercept This option is available only if tne Administrator has assigned you this feature This feature is dependent on your weekly availability schedule which is entered in Personal Services if allowed by the Administrator When active the SVMi 8 will play your primary No Answer greeting during the day and your Night greeting during the night Pause Resume Play Current Options Access Profile Exit from Access Manager Play All Options Play Access Coverage KN amp E white Listening to Messages Previous Msgs 1 Save Msgs 2 3 11 Save Discard Message Messages r 4 Call Sender 6 Reply to 55 Forward Sender Deliver Fax Copy Can 7 8 9 Rewind 5 Secs Forward 5 Secs Pause 99 Resume Change Speed 5 0 Play Options Skip Messages Cancel og Executary Msg Information Scan Messages 2 While Recording Messages 1 Review Recording 2 Stop Recording Append 3 Discard Rerecord 4 Delivery Options 7 Rewind 5 Secs TI Change Volume Cancel Executary 5 Schedule Future Delivery 0 Play Options 6 SEND then Copy NO Copies 4 Access Manager Menu 1 2 3 Follow Me Call Blocking 4 5 6 Call
11. ewind the message 5 seconds Change playback volume of the recording There are two levels of volurme during playback Dialing this code will toggle between the two levels Pause or resume during message playback Fast forward the message 5 seconds Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speeds Play help options Pressing this key will play all the menu options available to you Heer the time and date and sender s information of the message you just heard Sender information is not available on outside calls Moveto the next message This does not Save or Discard the current message it is retained as new Scan Plays first 7 seconds of a message then skips to next message This is similar to the scan button on a radio It will allow you to find a specific message quickly To stop scanning press 1 Canca and return to previous menu Ei or E GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a specific sende press 9 Additionally you can press and hear a summary of your mailbox contents a Number of messages b Number of reminders C Number of urgent messages d Number of messages needing a callback e Number of private messages RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber The steps are a Enter
12. l Prompting lt 7 9 f 8 3 Personal Pause Admin Resume 0 Cancel ho m B Play Record a Executary Options Xecutary Options Reminder 6 Mailbox Administration 1 Message Alert 2 Pager Notification 3 Deleted Messages 4 Undelivered Messages 5 Auto Play New Messages 6 Auto Play Message Information 7 7 9 Broadcast Message C C 0 Cancel Play Executary Options Telephone Keypad Interface PERSONAL GREETINGS The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest systems only a meilbox greeting will be available Additional greetings may be accessible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to nine Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your nine greetings This will allow different greetings to play depending on the type of call or the condition of your telephone The Call Coverage conditions that you can assign specific greetings to are selected by the following digits 1 Primary No Answer Greeting Used when in your office away from your desk or during tne period you are scheduled available
13. mpted 2 Press k This will take you to the Main Auto Attendant Menu 3 Press ft plus the mailbox number of your choice and enter your password when prompted hat To Do Now You hear a message stating the number of messages left in your mailbox You then hear the Mailbox Owner Main Menu and can select one of the following options 1 Listen to New Messages See Listen to Your Messages 2 Record and Send Message See Record and Send a Message 3 Review Saved Messages See Listen to Your Messages 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services 3E 2 Return to Main Menu Getting Started Using your new SVMi 8 mailbox is as simple as following a few simple spoken instructions First time users should read this user guide as a tutorial You should start with the following steps m Access your mailbox As described above m Record a personal greeting Dial 5 from the Subscriber Main Menu m Change your access code record your name and enter your directory name mp Dial 7 from the Subscriber Main Menu After you have completed these steps your mailbox is set up and ready to use Listen to your Messages If there are new messages in your mailbox and you have a VIMIMISG key the key will be lit Call tne SVMi 8 by pressing this key or dialling the access number andenter your password when prompted You will the
14. n you initially set up your mailbox You probably will not need them after that 1 Setting your Password m Fromthe Main Mailbox Menu press 1i m Press 1 The current password will be played and you will have the chance to change it 2 Recording your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for proper operation of the SVMi 8 system m Fromthe Main Mailbox Menu press 1 m Press 2 The current name will be played and you will have the chance to change it 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Narne is used by callers to find you if they do not know your extension number m Fromthe Main Mailbox Menu press t m Press 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Follow the instructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly 4 Extended Prompting Use this option to drastically reduce the number of prompts played in tne sub scriber interface mailbox prompts Change this setting only if you are very familiar with user operation of the SVMi 8 18 Keyset User Features The following options are available if you have a display keyset They require setu
15. n beat the Subscriber Main Menu Select 1 to listen to new messages or 3 to listen to saved messages Subscriber Main Menu The following is a list of all the options available in tne Subscriber Main Menu 1 LISTENING TO NEW MESSAGES 11 GROUP NEW MESSAGES SENDING A MESSAGE LISTENING TO OLD MESSAGES 33 GROUP OLD MESSAGES ACCESS MANAGER PERSONAL GREETINGS MAILBOX ADMINISTRATION PAUSE RESUME PLAY OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERMCES co 4E Oo oo Elo Fl LISTENING TO OLD OR NEW MESSAGES TI 99 Play replay the message you just heard Play the previous message Save the message you just heard and listen to the next message Delete the message you just heard and listen to the next message Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system Return the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is needed to use this feature on an outside call Forward the message and save a copy The subscriber can be selected by dialing tne mailbox number nnn using the directory service 7 or you may also add comments and leave it as a memo to yourself 4 The Send and Copy Service option 6 allows you to send copies of a message to multiple recipients easily A different introduction message may be left for each recipient R
16. n internal or external number This is useful if you are frequently travelling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised This means that if the call is not answered at the destination it will be recalled to the owner s mail box Call Blocking This option is available only if tne Administrator has assigned you this feature When this feature is active callers will not be transferred to your extension They will hear your blocked greeting if recorded and go directly to your mail box Call Forwarding This option is available only if tne Administrator has assigned you this feature This allows the Administrator to set up a default other destination that you can turn on and off When Follow Me is activated the transfer will not be supervised This means that if the call is not answered at the destination it will not be recalled to the owner s mailbox Call Screening This option is available only if tne Administrator has assigned you this feature If this is turned on the caller will be asked their name and the SVMi 8 will play this name to you before the transfer giving you an option to accept or reject the call o y o co Find Me This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate you by calling a list of pre prog rammed phone numbers The stored phone numbers are
17. on is available only if tne Administrator has assigned you the Call Screening feature Example Hi this is J ohn Smith I m sorry but just cannot speak with you at this time Please choose from the following options You may also edit each one of the greetings 1 9 Edit Personal Greetings Follow the instructions to record your greeting message When you are done recording your message you will be able to listen to the message you recorded save the message you recorded and return to the previous menu record the message again or exit without saving the message Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the salu tation part of the greeting should be very general 13 Edit Mailbox Greeting Used whenever a caller reaches your mailbox This option is available only if tne Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is J ohn Smith Please leave me a message will call you as Soon as can Note This greeting will only play if none of the five personal greetings has played to the caller MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager notification message alert options and other sent message control features 1 14 Message Alert
18. p by the System Administrator Message Waiting Lights When a new message is left in your mailbox the voice mail message light on your keyset will flash Press tnis flashing key and follow the prompts to retrieve mes sages This key may be pressed at any time to call your voice mailbox Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyse must be set to Forward on No Answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greet ing before leaving a message During this time you will be monitoring the connec tion between the caller and your voice mailbox At this time you will only be moni toring the call you cannot talk to the other party until you answer You may pick up the call at any time or ignore it To activate this feature press the AME key It will light and the feature is set Press again to turn off If this key is pressed while a station is ringing during forward no answer the feature will be turned on for the current call only While the caller is leaving a message or ringing you may m Press to immediately put the caller in your voice mailbox and monitor it m Press to immediately disconnect your station The caller con
19. se your mail box See the SVMi 8 Telephone Keypad Interface diagram for quick reference Your voice mailbox can store private messages offers a number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls This guide can be used by mailbox owners from within the office or from telephones outside the office The basic operation is the same but the access method will be different Note that some features and prompts detailed here may not be available to all mail box owners See your System Administrator if you have questions about feature availability Accessing your Mailbox Outside Callers B Your phone must be set to forward to voice mail 1 Dial your phone DDI number The main greeting will answer 2 Dial HA and enter your personal mailbox password the default password is 0000 See What To Do Now below Note If you dial in on another number you should dial sk LA followed by your mailbox extension number and password when prompted Inside Callers 1 Dial the SVMi 8 access number or press the key assigned to ring SVMi 8 IVMMSGI 2 Enter your personal meilbox password when prompted the default password is OOOO See What To Do Now below Access your Mailbox from a Station other than your Own or checking a mailbox associated with a different station 1 Press the VMMSG key or dial the SVMi 8 access number and enter your pass word when pro
20. tinues to leave a message normally B Pick up the handset and monitor privately m Press ANS RLS to answer the call using the handset or speaker NOTE If you do not want to hear your personal greeting during this process you can tum on AME BGM in MMC 110 at your keyset This will play background music at your keyset instead of your personal greeting 19 AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you If the password option is turned on while a message is being left press the flashing AME light and enter your station password not your SVMi 8 password You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display keyset you will also have the soft key options to pause and time the message 20 Shortcuts Calling If calling a station that is busy or does not answer you can press 1 to immediately send the call to the called party s mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press 1 Direct Messaging 4 DSS To make it easy to leave messages for others in your office without hav ing to dial their extension number first you may simply
21. ve in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park LS n Saxony Way Yateley Hampshire e GU46 6GG UK In Seop Lee Manager 2001 04 03 IS Lee P 3 place and date of issue name and signature of authorized person ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System DCS Compact II to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN60950 1992 A1 A2 A3 A4 A1 1 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 CQ 2001 03 31 TE Jang Tae eok Jang General Manager place and date of issue Representative in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park Saxony Way Yateley Hampshire GU46 6GG UK 2001 04 03 place and date of issue name and signature of authorized person Table of Contents About This Book
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