Rheem Professional Prestige Series 84 Direct Vent Indoor Warranty Information
Contents
1. Residential Gas NANI wy Water Tankless Water Heater Warranty cem The new degree of comfort LIMITED WARRANTY For the RHEEM RUUD Richmond Paloma and Sure Comfort Residential Tankless Gas Water Heaters EXCLUSIVE WARRANTY LIMITATION OF LIABILITY This Limited Warranty is the only Warranty for this unit given by the Water Heater Division of Rheem Manufacturing Company No one is authorized to make any other warranties on behalf of Rheem ANY IMPLIED WARRANTIES INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS SPECIFIED PREVIOUSLY RHEEM S SOLE LIABILITY WITH RESPECT TO ANY DEFECT SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGE FROM WATER LEAKAGE ARE EXCLUDED Some states do not allow limitations on how long an implied warranty lasts or for the exclusion of incidental or consequential damages so the above limitations or exclusions may not apply to you This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state We suggest you immediately complete the information below and retain this Certificate of Limited Warranty in the event warranty service is needed Reasonable proof of the date of installation of your water heater may be required to establish its in warranty status GENERAL This Limited Warrant2. malfunctions or failures caused by operating the water heater with any parts removed or with modified altered or unapproved parts installed j Damages malfunctions or failures caused by abuse accident fire flood freeze lightning acts of God and the like k Heat exchanger failures leaks caused by operating the water heater in a corrosive or contaminated atmosphere or damages malfunctions or failures caused by lime mineral build up or scale I Damages malfunctions or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating or high limit control m Heat exchanger failures caused by operating the water heater when it is not supplied with potable water free to circulate at all times n Damages malfunctions or failures caused by subjecting the heat exchanger to pressures or firing rates greater than those shown on the rating label o Damages malfunctions or failures resulting from the use of any attachment including any energy saving device not authorized by Rheem Units installed outside the fifty states and the District of Columbia of the United States of America and the Dominion of Canada Units removed from the original installation location and reinstalled elsewhere r Units that have had their rating labels altered tampered with or removed A water heater should not be operated if the rating label is removed LABOR SHIPPING AND PROCESSING COSTS For one 1 year afte
3. Date for the heat exchanger five 5 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST Residential a Single Family Dwelling used with Hydronic Force Air Heating Ten 10 years from the Effective Date for the heat exchanger five 5 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST Provided that a Rheem manufactured Rheem approved potable water hydronic air handler is installed with the system Residential a Single Family Dwelling with recirculation controlled loop Twelve 12 years from the Effective Date for the heat exchanger five 5 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST Provided that the recirculation system is an on demand type system or the pump is controlled with a temperature sensor aquastat and timer Residential a Single Family Dwelling with recirculation uncontrolled loop Three 3 years from the Effective Date for the heat exchanger three 3 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST if the water heater is installed in a system in which the water is re circulated using a continuously ope
4. TY CLAIM ASSISTANCE Any claim for warranty assistance must be made promptly First determine if your water heater is in warranty that is within the Applicable Warranty Period You can determine your unit s warranty status by adding its Applicable Warranty Period to its date of installation However if you do not have documentary proof of your water heater s date of installation your unit s warranty status will be based on its date of manufacture as determined from the serial number Add the Applicable Warranty Period plus ninety 90 days to the date of manufacture to determine whether the water heater is still covered by this Limited Warranty You may also determine your unit s warranty status by obtaining the complete model number complete serial number and date of installation of your water heater and then accessing the Warranty Verification information on Rheem Water Heaters internet website www rheem com or contacting Rheem s Claims Department telephone 800 621 5622 during normal business hours in the Central Time Zone to determine if the Applicable Warranty Period has expired If your water heater is in warranty contact the plumber or mechanical contractor that installed it for assistance with the warranty repairs or replacement required Rheem Water Heaters Technical Service personnel are available to assist you by telephone at 800 432 8373 or via e mail at techserv rheem com in obtaining in warrant
5. ater heater or component part returned to Rheem is free of defects in material and manufacture and or that it was damaged by improper installation the warranty claim for the product component part and or labor maybe denied Warranty claim documentation should be mailed promptly to Rheem Water Heaters Claims Department 1241 Carwood Court Montgomery Alabama 36117 or in Canada 125 Edgeware Rd Unit 1 Brampton ON Canada L6Y OP5 DO NOT RETURN THIS WATER HEATER OR PART TO RHEEM WITHOUT A RETURN AUTHORIZATION This document is for reference only and does not replace the original warranty document found in the back of the Use and Care manual provided with the tankless water heater In keeping with its policy of continuous progress and product improvement Rheem reserves the right to make changes without notice Rheem Water Heating 101 Bell Road Rheem Canada Ltd Lt e 125 Edgeware Road Unit 1 Montgomery Alabama 36117 4305 www rheem com Brampton Ontario L6Y OP5 www rheem com 95 ww z wyw INTEGRATED HOME COMFORT PRINTED IN U S A 01 13 WP FORM NO TKW 101
6. d for use in spa or pool heating a recreational vehicle a boat or any other watercraft c Units installed in any circulating system in which the temperature of the incoming water to the water heater is in excess of 140 f This tankless water heater if it is installed in any installation supplying radiant heat such as in floor baseboard radiators snow melt or closed loop systems or any system using glycol or non potable water e Damages malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes ordinances or good plumbing and electrical trade practices f Damages malfunctions or failures resulting from improper installation or failure to operate and maintain the unit in accordance with the manufacturer s instructions provided including outside recommended water quality levels g Performance problems caused by improper sizing of the water heater or the gas supply line the venting connection combustion air openings electric service voltage wiring or fusing h Damages malfunctions or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source 95 ww H wyw INTEGRATED HOME COMFORT PRINTED IN U S A 01 13 WP FORM NO TKW 101 Residential Gas wma wy Water Tankless Water Heater Warranty cem The new degree of comfort WARRANTY EXCLUSIONS CONTINUED This Limited Warranty will not cover i Damages
7. n exchange for the replacement water heater Each defective in warranty component part to be replaced must be returned to Rheem in exchange for the replacement component part Warranty compensation is subject to validation of in warranty coverage by Rheem Claims Department personnel e To obtain warranty compensation for an in warranty water heater failure you must provide Rheem with the failed water heater with the rating label and all the component parts intact the complete model number and the complete serial number of the Rheem or Ruud water heater that replaced the failed unit and the date the original water heater failed You may also be required to provide documentary proof of the failed water heaters date of installation to establish its in warranty status e To receive warranty compensation for an in warranty defective component part you must provide Rheem with the defective component part the complete model number and the complete serial number of the Rheem or Ruud water heater from which the defective component part was removed and the date the defective component part failed You may also be required to provide documentary proof of the date of installation of the Rheem or Ruud water heater from which the defective part was removed or the date of purchase of the part If it was purchased separately to establish the in warranty status of the defective component part e If Rheem determines that the w
8. r the Effective Date Rheem will cover reasonable labor costs necessary to repair or replace a tankless water heater or component part it determines to be defective in material and or manufacture by a contractor which is licensed state qualified and trained for Rheem s tankless water heaters This Limited Warranty does not cover any labor expenses for general service inspection reinstallation permits removal and disposal of the failed water heater or defective component part s or updating the installation to meet manufacture or local code requirements All such expenses are your responsibility Rheem will pay the transportation costs for an in warranty replacement water heater or in warranty replacement component part s to a convenient delivery point selected by Rheem near the place the original water heater or original component part s is located such as a local water heater distributor You must pay any local freight charges including the cost of returning the failed water heater or defective component part s to a convenient shipping location selected by Rheem such as a local Rheem distributor Rheem does not authorize recommend or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any water heater or component part s Rheem will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRAN
9. rating pump Commercial any installation that is not a single family dwelling Five 5 years from the Effective Date for the heat exchanger five 5 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST Commercial with recirculation controlled loop Five 5 years from the Effective Date for the heat exchanger five 5 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST Provided that the recirculation system is an on demand type system or the pump is controlled with a temperature sensor aquastat and timer Commercial with recirculation uncontrolled loop Three 3 years from the Effective Date for the heat exchanger three 3 years from the Effective Date for the component parts and one 1 year for certain labor as described under the heading LABOR SHIPPING AND PROCESSING COST if the water heater is installed in a system in which the water is re circulated using a continuously operating pump WARRANTY EXCLUSIONS This Limited Warranty will not cover a Service trips to your business to teach you how to install use or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations or manufacture installation requirements b This tankless water heater if it is installe
10. y service or to answer your questions about the operation or repair of your water heater during normal business hours in the Central Time Zone Be prepared to provide the plumber mechanical contractor or Rheem Technical Service person you call with the complete model number the complete serial number and the date of installation of your water heater in addition to an explanation of your water heater problem If an exact replacement is not available Rheem will provide you with the current model of your water heater or component part s or a replacement unit with comparable operating features If government regulations or industry certification or similar standards require the replacement water heater or replacement component part s to have features not found in the defective water heater or the defective component part s you will be charged for the difference in price represented by those required features If you pay the price difference for those required features and or to upgrade the size and or other features available on a replacement new water heater you will also receive a complete new Limited Warranty with the full Applicable Warranty Periods for the replacement new water heater Rheem reserves the right to inspect or require the return of the failed water heater or the defective component part s Each in warranty failure water heater must be made available to Rheem with the rating label and all the component parts intact i
11. y is only available to the original owner of the water heater at the original installation location It is not transferable Rheem Manufacturing Company Rheem warrants this tankless gas water heater and its component parts to be free from defects in materials and manufacture under normal use and service for the Applicable Warranty Periods At its option Rheem will repair or replace the defective water heater or defective component part s in accordance with the terms of this Limited Warranty if it fails in normal use and service during the Applicable Warranty Periods The replacement water heater must be manufactured by Rheem under one of the covered brand names The replacement component part s must be Rheem authorized component part s The replacement unit will be warranted only for the unexpired portion of the original unit s Applicable Warranty Periods Rheem strongly recommends that this tankless water heater be installed by a contractor which is licensed state qualified and trained on Rheem s tankless products since improper installation may invalidate warranty coverage EFFECTIVE DATE The Effective Date of warranty coverage or the beginning of the Applicable Warranty Periods is the date of installation of the water heater if properly documented Otherwise it is the date of manufacture of the water heater plus ninety 90 days APPLICABLE WARRANTY PERIODS Residential a Single Family Dwelling Twelve 12 years from the Effective
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