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Polycom IP Phone 550 User's Manual

1. Item Description 3 Feature Keys Allow you to quickly access important features with a single press Do Not Disturb 4 Microphone Mute Mutes audio transmission locally during calls and conferences W e 5 Allows you to place and receive calls through Headset O an optionally connected headset 6 Speakerphone gt Allows for hands free communication during calls 7 Hands free Microphone Picks up audio during hands free calls Place your phone on a hard flat surface for best results 8 Volume Keys Adjusts the volume of the handset headset CO D speaker and ringer 9 Dial Pad Provides the 10 digits the alphabetic characters and special characters available in context sensitive applications 10 aes Holds an active call or resumes a held call Hold Hold a 11 Speaker For ringer and hands free audio output 12 Soft Keys These keys are automatically labeled to identify their context sensitive functions User Guide for the SoundPoint IP 550 560 Phone Item Description 13 Color Graphic Display Shows the user interface of the phone For more infomration refer to Information Status on page 1 7 Associated line icons are described in the following table 14 Line Speed Dial Key a Use these keys to activate up to four lines or speed dials that can be assigned to your phone 15 Line Indicators Individual multi color LEDs display the dynamic call state and
2. Note To conform to regulatory requirements handset and headset volume will return to a preset level after each call unless your system administrator changes this Hands free Speakerphone volume settings will be maintained across calls Customizing Your Phone Managing Call Lists Note Note Your phone maintains local lists of missed received and placed calls Each list can contain up to 100 entries Press followed by Call Lists gt Missed Calls Received Calls or Placed Calls shown below Placed Calls 1 Adam Kirk 2065 Dial Edit Back More Manage the call list by doing the following e To edit the phone number press the Edit soft key e To return the call press the Dial soft key e To view information about the call press press the More soft key followed by the Info soft key e To store the contact in the Contact Directory press the More soft key followed by the Save soft key e To delete the call from list press the More soft key followed by the Clear soft key Press to return to the idle screen Press the Right arrow key from the idle screen to access the Placed Calls list Press the Left arrow key from the idle screen to access the Received Calls list Press the Down arrow from the idle screen to access the Missed Calls list You can use these shortcuts while placing calls or performing transferring and conferencing functions You can manually clear call lists by pressing the Direc
3. 1 8 2 Using the Basic Features of Your Phone 2 1 Placing Gr Ctra ee Poo 2 2 Answering Calls sesiji es i NA e E aie Ree EEE cael dearer dna ean Soa 2 4 Ending Call ecserin nc ieee donee sing eens wae RENEE EREE 2 7 Redialing Numbers 60i 4 0is440cis Cosas b6uss we baas civ ins ees 2 7 Placing Calls on Hold 0 cece eens 2 8 Hosting Conference Calls 0 0 0 0 0 00 cece eens 2 9 Setting Up Conference Calls 0 eee eee 2 9 Managing Conference Calls 0 00 00 e eee eee 2 11 Adding Parties to Conference Calls 0000008 2 13 Joining Conferences u nnns cece eect eens 2 15 Splitting Conference Calls 0 0 eee 2 15 Ending Conference Calls 0 0 00 00 00000008 2 15 Transferring Cals ic co aie ttn Gitin ieia gata geal Ra RS 2 16 Forwarding Calls ss t asc ok oeeanee ch eases te REE E EE wad 2 18 Enabling Do Not Disturb 0 00 0 e eee eee eee eee eee 2 20 Assigning Speed Dial Keys 0 0 e eee eee eee eee eee 2 21 Using Voice Mail iiss se sede eee meee eee niai 2 23 Locking and Unlocking the Phone 00 00000000 2 24 About Your User Password 0000 e cece eee 2 25 Locking and Unlocking Your Phone 000 eee sees 2 25 User Guide for the SoundPoint IP 550 560 Phone Calling and Answering from a Locked Phone 2 26 Logging Into PHONES scsrpssi prste ates r asi pdm
4. Changing the Display Contrast To adjust the contrast on the phone display 1 Press Mem Customizing Your Phone 2 Select Settings gt Basic gt Contrast aC tontrast S Down Up Cancel Ok 3 Press the Up or Down soft keys or the volume keys to increase or decrease the display contrast 4 Press the Ok soft key to accept your changes 5 Press to return to the idle screen Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550 560 phone has three components e Backlight On e Backlight Idle e Maximum Intensity You can modify the Backlight On Intensity and the Backlight Idle Intensity separately You can choose a high medium or low intensity or turn the backlight off entirely When you modify the Maximum Intensity you are modifying the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high values for the Backlight On intensity and the Backlight Idle intensity will decrease proportionally The backlight automatically turns on with any button soft key hookswitch USB or telephony activity After 20 seconds of inactivity the backlight dims to its idle intensity To modify the backlight intensity 1 Press Mem 2 Select Settings gt Basic gt Backlight Intensity User Guide for the SoundPoint IP 550 560 Phone 3 Select Backlight On Intensity Backlight On Intensity OOo 2 0 Medium 3 0 Low
5. 5 Edit the contact information Edit Contact A Ascii First Neue tS Ai Last Name Scott Contact 5552211 Speed Dial Index Save 1 A a Cancel Encoding 6 Press the Save soft key to accept your changes User Guide for the SoundPoint IP 550 560 Phone 7 Press to return to the idle screen Note You can quickly edit a contact associated with a speed dial key by pressing and holding the contact s speed dial key and then performing steps 5 to 7 Deleting Contacts To delete a contact from the local contact directory 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the More soft key followed by the Delete soft key The contact is deleted from the directory 5 Press to return to the idle screen Placing Calls to Contacts Placing Calls From the Contact Directory To place a call to a contact in the local contact directory 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Dial soft key Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory 1 Press Directories Customizing Your Phone Select Corporate Directory Search for the contact Refer to Searching the Corporate Directory on page 4 20 4 Press the View
6. Back Select User Guide for the SoundPoint IP 550 560 Phone 4 Press the Select soft key to change to the highlighted language Text that appears on the graphic display will change to the language of your choice 5 Press to return to the idle screen Changing the Background You can change the picture or design that appears on the graphic display A default background displays when the phone starts up shown below For more information on selections contact your system administrator Friday March 28 4 03PM New Call Forward To change the graphic display background 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Background Note Under certain circumstances you may need to make an additional menu selection Select Background to actually select the background If your system administrator has configured the phone s idle browser and you want to view the background and not the idle browser you can turn off the idle browser by doing the following e Select Background gt Prioritize Background e Select Enable and press the Select soft key Customizing Your Phone 3 Scroll to highlight the background you want F Backgrounds 2 4 White 3 0 Light Gray 4 O Leaf jpg 5 0 Sailboat jpg Back Select 4 Press the Select soft key to change to the highlighted background 5 Press to return to the idle screen Changing the Soft Key Label Color You can change the sof
7. Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2010 Polycom Inc All rights reserved Polycom In
8. To select a headset that supports electronic hookswitch 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset 3 Scroll to select your headset and then press the Select soft key Analog Headset Mode 1 4 Regular Mode 2 0 Jabra DHSG 3 0 Plantronics Mode Back Select 4 Press to return to the idle screen Selecting the Ring Type You can select different ring types to distinguish different lines or phones from each other To change the incoming ring type 1 Press Mem 2 Select Settings gt Basic gt Ring Type 3 If multiple lines are configured on your phone scroll to the desired line and select it User Guide for the SoundPoint IP 550 560 Phone 4 Scroll to select the desired ring type To hear the selected ring type press the Play soft key Gl Ring Type 1 0 Silent Ring 2 4 Low Trill 3 0 Low Double Trill 4 0 Medium Trill Play Back Select 5 Press the Select soft key to change to the selected ring type 6 Press to return to the idle screen Note If you configure your SoundPoint IP 550 560 phone with a silent ring press the flashing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Changing the Audible Ringer The SoundPoint IP 550 560 phone can play the audible ringer of an incoming call through any of
9. Using Multiple Call Appearances When multiple call appearances is set up you can see information for more than one call at one time For example if you have an active call you can see information for an incoming call as well User Guide for the SoundPoint IP 550 560 Phone For example the following figure shows an active call with Lauren Gates on line 3161 w316i 0 Tue Mar 24 150PM 3164 From Lauren Gates 3165 3163 m 3166 Hold End Call Trnsfer Confrne The following figure shows an incoming call from Jack Jones on the same line Tue Mar 24 150 PM mm 3164 From Lauren Gates From Jack Jones 3164 Hold End Call Trnsfer Confrne To answer an incoming call when configured for multiple call appearances gt gt Do one of the following Press a or the Hold soft key to place the original call on hold Press to access the new call Answer the incoming call This original call is placed on hold and the incoming call becomes the active call Tue Mar 24 150 PM m 31649 KUE From Jack Jones Hold End Call Trnsfer Confrne Using the Advanced Features of Your Phone Your phone can display two call appearances at one time If more than two calls are taking place on the same line a counter displays on the display Use the down arrow to access additional calls or call appearances To place an additional call on the same line place the active call on hold
10. These other phones form your buddy list Your phone displays the status of your buddies in real time Your phone can be watched by up to eight other phones If your SoundPoint IP 550 560 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information refer to Integrating With Microsoft Live Communications Server 2005 on page 3 7 If your phone is configured to work with Microsoft Lync Server 2010 the behavior of the presence setting and buddy lists is different For more information refer to Integrating With Microsoft Lync Server 2010 on page 3 8 Updating Your Presence Settings To view and change your presence settings 1 Do one of the following Press f Select Features gt Presence gt My Status Press the MyStat soft key My Status LL EEE 1 4 Online 2 0 Busy 3 0 Be right back 4 0 Away Exit Select 2 Scroll through the list and then press the Select soft key to select your new status The phones watching your status will now display your new status Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb User Guide for the SoundPoint IP 550 560 Phone Managing Buddies Note Manage your buddies by selecting the contacts whose presence you want to monitor These contacts form your buddy status list You add contacts to your bu
11. a Press and then select Call Lists gt Missed Calls Received Calls or Placed Calls as desired b Usea b or shortcut from the idle menu 2 Scroll to highlight the contact You can also use the key to Page Up and the key to Page Down 3 Press the More soft key and then the Save soft key to save the contact in the phone s directory Placed Calls CO 1 Adam Kirk 2065 Clear Save Info More 4 Press to return to the idle screen Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory 1 Press Directories 2 Select Corporate Directory Search for the contact Refer to Searching the Corporate Directory on page 4 20 Customizing Your Phone 4 Press the View soft key The contact s information appears on the graphic display 1 Last Name Slowski 2 First Name Grace 3 Phone Number 6095559660 i Save i Dial i Back 5 Press the Save soft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved 6 Press Directories to return to the idle screen Editing Contacts To edit a contact in the local contact directory 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key
12. and then press the New Call soft key Using Text Messaging Note You can send and receive text messages using your phone SIP Instant Text Messaging is supported in real time Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the graphic display The text messaging feature is an optional feature and may not be supported on your particular system If it is supported screen options may vary with your application Text messaging may be accessible with a single key press For more information contact your system administrator To read text messages 1 Do one of the following steps Press Messages Select Instant Messages Press Select Features gt Messages gt Instant Messages Press the InstMsg soft key 2 If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using A and The newest messages are displayed first in the list 3 Optional Do one of the following Press the Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New soft keys 4 Press to return to the idle screen User Guide for the SoundPoint IP 550 560 Phone To send a text message 1 Do one of the following Press Messages Select Instant Messages Note Screen options may
13. gt Do the following steps in any order Pick up the handset Dial the number using the dial pad Enter number End Call URL Note You can also dial using the SIP URL or IP address To obtain the IP address of your phone press the Menu key and then select Status gt Platform gt Phone The IP address is listed together with other phone information The maximum URL or IP address length is 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete the call Your phone may not support SIP URL or IP address dialing Contact your system administrator To place a call using Hands Free Speakerphone mode Note If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following With the handset on hook press lt gt or the New Call soft key to obtain a dial tone i Dial the number using the dial pad With the handset on hook dial the number using the dial pad Press gt gt or the Dial soft key User Guide for the SoundPoint IP 550 560 Phone Note To place a call using the headset gt gt Do one of the following With the optional headset connected press gt gt or the New Call soft key to obtain dial t
14. press the Select soft key The default timeout is 40 seconds 4 Press to return to the idle screen Enabling Headset Memory Mode This feature allows you to answer your phone from your headset if you are using one For information on headsets that provide Polycom supported electronic hookswitch features for placing answering and ending calls refer to Technical Bulletin 37477 POLYCOM SoundPoint IP Family Headset Compatibility List available from http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_pu b html User Guide for the SoundPoint IP 550 560 Phone To select a headset that supports electronic hookswitch 1 Press Mew 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset 3 Scroll to select your headset and then press the Select soft key Analog Headset Mode 1 4 Regular Mode 2 0 Jabra DHSG 3 0 Plantronics Mode Back Select 4 Press to return to the idle screen Customizing Your Phone Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone from your headset if you are using one For information on headsets that provide Polycom supported electronic hookswitch features for placing answering and ending calls refer to Technical Bulletin 37477 POLYCOM SoundPoint IP Family Headset Compatibility List available from http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_pu b html
15. to that group To subscribe to a paging group see Updating Paging Group Subscriptions on page 3 19 How you receive a page depends on the priority of the page whether you re in an active call or if you re allowed to receive a page during an active call User Guide for the SoundPoint IP 550 560 Phone 3 18 You ll receive pages on the paging groups you re subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page displays in the center of your screen and immediately plays regardless of the paging priority While a page plays you can e Hold the page e End the page This ends the page at your phone only e Place a new call Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page isn t a Priority or Emergency page e If your phone is allowed to receive pages during active calls the page displays in the inactive call group as an active page and immediately plays You ll hear both the original call and the page To hear only the page hold or end the call e If your phone isn t allowed to receive pages during active calls
16. As well be sure to read the Getting Started with Your Phone and Regulatory Notices sections in this guide before you set up and use your SoundPoint IP 550 560 phone You can also find this information at http www polycom com support voicedocumentation Changes to This Guide The following sections are new for this edition e Using the Polycom Web Configuration Utility on page 1 8 e Locking and Unlocking the Phone on page 2 24 e Logging Into Phones on page 2 27 e Integrating With Microsoft Lync Server 2010 on page 3 8 e Broadcasting Messages Using Push to Talk and Group Paging on page 3 9 e Accessing Features with Your Login Credentials on page 3 20 e Updating Your Phone s Configuration on page 3 31 Major updates have occurred to the following sections since the previous edition e Restarting Your Phone on page 3 21 e Customizing Your Phone now starts on page 4 1 User Guide for the SoundPoint IP 550 560 Phone Contents About This Guide si 4s4csaseieunsetaesdeeearnces amp Ill Changes to This Guide 00 cee eee eee eee iii 1 Getting Started with Your Phone 151 Features of Your Phone 0 cece cece ence eee e eens 1 2 Before You Use Your Phone 0 00 cece cee cee teen eae 1 6 Information Status 0 ccc cece eens 1 7 Registering Your Phone 5 66 0cs0 sacked ed svseee vee ie iha naw 1 7 Using the Polycom Web Configuration Utility
17. PERE EPEE ee es 2 27 Logging In and Out of a Phone 6 0 cece eee ee 2 28 Placing Calls from Phones that are in the Logged Out State 2 30 3 Using the Advanced Features of Your Phone 3 1 Using Multiple Call Appearances 00 e eee eee eee 3 1 Using Text Messaging ciesep asec td abed ec Etoni EEEE abou eet en 3 3 Using Buddy Lists i 0 2 5 sich od dae van eis Sie wae alia si 3 5 Updating Your Presence Settings 0 00000 3 5 Managing Buddies 0 cece eect eee tiiis 3 6 Integrating With Microsoft Live Communications Server 2005 3 7 Integrating With Microsoft Lync Server 2010 04 3 8 Broadcasting Messages Using Push to Talk and Group Paging 3 9 Push to Talk Mode nanunua nneur nnr 3 10 Group Paging Mode osccsns ews bs madinecepete och oleleragiecuccbies 3 16 Accessing Features with Your Login Credentials 3 20 Updating Your Phone s Configuration 00 0008 3 21 Restarting Your Phone 0 00 3 21 4 Customizing Your Phone eceee eee eee 4 Configuring Basic Settings 0 eee eee 4 1 Changing the Appearance of the Time and Date 4 1 Changing the Display Contrast 00 e eee eee 4 2 Changing the Backlight Intensity 0 00 cece eee eee 4 3 Changing the Backlight Timeout 0 0 nren 4 5 Enabling Heads
18. Regardless of line configuration You may hear a call waiting tone The line with the incoming call will display the incoming call icon Press ol or the Hold soft key to put the original call on hold The incoming call will be displayed at the top of the call screen and the phone will ring Press the Answer soft key or the flashing green line key to answer the call If your phone is configured for a single Line Key per phone line The incoming call will be shown in the call list below the active call Scroll down to the incoming call and press the Answer soft key or the line key to answer it If your phone is configured for a multiple Line Key per phone line The line key below the active call will flash green to signal the incoming call To see information about the caller hold down the flashing line key for at least two seconds Using the Basic Features of Your Phone Toanswer the call press the line key If you hold the line key you can bring up the caller s information and press the Answer soft key to answer the call Ending Calls To end a call gt gt Do one of the following Press the End Call soft key Replace the handset if you are using it Ifyou are using a headset press Ifyour are using the speakerphone press gt Pressthe lt _ gt gt of the active call if enabled by your system administrator Redialing Numbers To redial the last call placed from your ph
19. administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contacts you add through your buddy list will appear as contacts in Microsoft Office Communicator and Windows Messenger Any contacts you add in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to Updating Your Presence Settings on page 3 5 For more information contact your system administrator To add a contact to your buddy list 1 Press Mem Select Features gt Presence gt Buddy Status Press the More soft key Press the Add soft key Enter the number of the contact ui gt SY Press the Submit soft key 7 Press to return to the idle screen To view and change your privacy list Press 3 Select Features gt Presence gt Buddy Status gt Privacy List Scroll through the list to find the contact Press the Edit soft key a a a a Scroll down to the Access field User Guide for the SoundPoint IP 550 560 Phone 6 For Access toggle to select Enabled When enabled you are allowing the contact to see your presence When disabled default you are not allowing the contact to see your presence 7 Press to return to the id
20. and press the Enter soft key Note Your user password will let you see certain items in the Advanced Settings menu To see the full Advanced Settings menu you need to enter the administrator password 3 From the Advanced screen select Change User Password 4 From the Change User Password screen enter your password information and press the Enter key Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked You can configure your phone to either allow incoming calls or activate Do Not Disturb when it locks To Lock your Phone 1 Press gt Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select how you want incoming calls handled when your phone is locked Allow ringing when locked default Your phone will ring if you have an incoming call You can answer the call after entering your user password User Guide for the SoundPoint IP 550 560 Phone DND when locked You will not receive indication of any incoming calls Calls will go directly to voice mail if enabled and display in your Missed Calls list when you unlock the phone Note Enabling DND when locked on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer it 3 Press the Lock soft key Your phone is locked Note Your phone may be set up so that you can quickly lock your phone by pressing the Lock soft
21. automatically transferred after you dial the number of the party to whom you want to transfer the call Refer to Performing a Blind Transfer on page 2 17 e Attended transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation For more information refer to Hosting Conference Calls on page 2 9 Note Your system may be configured to end the conference when the host exits Check with your system administrator Performing a Consultative Transfer To transfer a call 1 During a call press the or the Trnsfer soft key The active call is placed on hold KP Thu Jul 29 1037 AM 2071 Transfer to a2072 2073 Cancel URL Blind 16 Using the Basic Features of Your Phone 2 Place a call to the desired recipient of the call Refer to Placing Calls on page 2 2 for calling methods 3 As soon as you hear the ring back sound or after the party answers and you speak to the party press LIransfer or the Trnsfer soft key 413163 Tue Mar 24 1245 PM m 31649 To Karen Jones 4 mm 3165 13161 m 3166 Bind You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft ke
22. call can now hear each other Conference Four Party Conference Using the Basic Features of Your Phone Joining Conferences To join two conferences Previously you set up two separate conference calls between a number of parties Only one conference can be active at a time Host of Both ez Conferences amp Conference A ConferenceB JN ee lt AA OO gt gt From the idle screen press the Join soft key Both conferences are joined into a single five way conference Splitting Conference Calls To split a conference call gt gt From the Active Conference page press the More soft key and then the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conference Calls To end a conference call gt gt From the Active Conference page press the End Call soft key or hang up The other parties my or may not continue to be connected The behavior after the conference host hangs up is configurable by your system administrator User Guide for the SoundPoint IP 550 560 Phone Transferring Calls A call can be transferred in one of three ways e Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer Refer to Performing a Consultative Transfer on page 2 16 e Blind transfer The call is
23. change where the page plays the speakerphone headset or handset Updating the Default Paging Group If you don t select a group to send your pages to your page will automatically go to the default paging group Group 1 If you want you can change the default paging group To update the default Paging Group 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen press the Edit soft key The default paging group is 1 3 Enter the number of the new default paging group then press the Ok soft key Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent to these groups You can change which groups you are subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen use the down arrow key to locate Groups Subscriptions then press the Select soft key 3 From the Group Subscription screen use the down arrow key to select a group to subscribe to then press the Edit soft key For example you may want to enable subscriptions to Paging Group 6 so you ll be able to send pages to and receive pag
24. customizations refer to System Customizations on page 4 25 If you require additional information or assistance with your phone contact your system administrator Configuring Basic Settings You can configure basic settings such as appearance of the time and date display contrast backlight intensity headset memory mode headset hookswitch selection ring type audible ringer language support localization background pattern and soft key label color through the phone s menu Changing the Appearance of the Time and Date The time and date appears on the graphic display of the SoundPoint IP 550 560 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect User Guide for the SoundPoint IP 550 560 Phone You can select from various formats for the time and date display You can also disable the time and date so they do not display on the phone Friday March 28 4 03 PM New Call Forward To configure the time and date formats 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Time amp Date Select from Clock Date Clock Time shown below Clock Order or Enable Disable 4 Scroll through the options under each of these selections z Clock Time ee 1 0 24 2 4 12AM PM Back Select 5 Press the Select soft key to confirm your choice 6 Press to return to the idle screen
25. enter the first few characters of the contacts s last name using the dial pad For example to search for Carol Woller enter wo in the search line Submit Back AdvFind Press the Submit soft key In this example Carol Woller appears in the search results Sear ch Meller Carol 3945 Meng Scott 3949 Mod Larry 4953 i Mods Carol 6044 Dial View Back AdvFind If no entries in the corporate directory match the search parameters No entries found appears User Guide for the SoundPoint IP 550 560 Phone Press the AdvFind soft key enter search values in the displayed fields For example enter Byron Smith as the first name and last name Advanced Find A Ascii Last Name SMITH First Name d Phone Number URL Submit Clear Back More Press the Submit soft key In this example Bryon Smith appears in the search results Search Filtered ii Smith Byron 6044 Dial View Back AdvFind You can dial any successful matches from the resulting information on the graphic display Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory sending particular calls directly to your voice mail or transferring particular calls to another party Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type Note This fea
26. mute the party Using the Basic Features of Your Phone Toplacea party on hold select the party and then press the Hold soft key The held party cannot hear any parties and no party can hear the held party Conference Host Cannot Hear Cannot Be Heard Press the Resume soft key to return the party to the conference Ifthe held party presses on their phone the party will remain on hold within the conference even if you press the Resume soft key To remove a party from the conference press the Remove soft key The party is removed from the conference To return the party to the conference press the Add soft key refer to the first optional step above Adding Parties to Conference Calls To add a party to a conference call using the Join soft key You are currently hosting a conference call between a number of parties Conference Host Three Party Conference User Guide for the SoundPoint IP 550 560 Phone To add a party to a conference call using the Join soft key a 1 From the Manage Conference page press or the Hold soft key The other parties in the conference call are placed on hold Note If configured for local conference hold the other parties in the conference call can continue to speak with each other while you place the new call Press the New Call soft key Place a call to a new party After the new party answers press the Join soft key All parties in the conference
27. soft key The contact s information appears on the graphic display 1 Last Name Slowski 2 First Name Grace 3 Phone Number 6095559660 i Save j Dial j Back 5 Press the Dial soft key Searching for Contacts Searching the Contact Directory To search for a contact in the local contact directory Press Select Contact Directory Press the More soft key and then the Search soft key gt Pp Using the dial pad enter the first few characters of the contacts s first or last name Directory Search a Ascii First Name Carol Last Nome lt 2 Search 17A a Cancel Encoding User Guide for the SoundPoint IP 550 560 Phone 5 Press the Search soft key again You can dial any successful matches from the resulting information on the graphic display Searching the Corporate Directory To search for a contact in the corporate directory if enabled 1 Press Directories 2 Select Corporate Directory Note Your phone can remember and display the person or search you were last viewing every time you open the corporate directory To enable this feature press the Menu key and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Select Enabled press the Select soft key and then press the Menu key to exit the menu 4 20 Customizing Your Phone 3 Search for the contact in one of the following ways Inthe search line
28. soft key Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen use the down arrow key to locate Channels Subscriptions then press the Select soft key 3 From the Channels Subscriptions screen use the down arrow key to select a channel to subscribe to then press the Edit soft key 4 Use the left or right arrow keys to select Yes then press the Ok soft key By default you re subscribed to Channels 1 24 and 25 Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to come in as active calls if enabled or held calls if disabled If enabled a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the PTT broadcast The party on the other end of the telephone call cannot hear the PTT broadcast unless that party has also enabled Accept While Busy If disabled PTT broadcasts are held during an active call To hear the broadcast you have to resume the broadcast To allow or disallow PTT broadcasts to play during an active call 1 Press then
29. the page displays in the inactive call group as a held page To listen to the page select the page appearance and press Accept soft key The active call will be held If it s a Priority or Emergency page the page displays in the inactive call group as an active page and immediately plays You ll hear both the original call and the page To hear just the page hold or end the call Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press either Volume Up or Volume Down to raise or lower the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However if you adjust the volume of an Emergency page your phone won t use the adjusted volume for subsequent Emergency pages All Emergency pages play at the same volume until you adjust it Changing Where Pages are Played While you send a page you can pick up the handset or press Speakerphone or the Headset key and continue speaking You can also press the Microphone Mute key to mute your audio so that the people receiving your page won t hear anything This behavior is similar to a phone call Note Using the Advanced Features of Your Phone An incoming page plays from the speakerphone by default If you lift the handset or press the Headset key you ll hear a dial tone Your system administrator can change your phone s configuration so that you can
30. your system administrator User Guide for the SoundPoint IP 550 560 Phone Displays Symptom Problem Corrective Action There is no display The display is incorrect The expansion module is not working The display has bad contrast Power is not correctly applied to the SoundPoint IP 550 560 phone or the SoundPoint IP Color Expansion Module Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone If using Power over Ethernet PoE have your system administrator check the PoE switch and that EM power is enabled in the Network Configuration menu if using an expansion module Use the screen capture feature Contact your system administrator to determine if it is enabled The contrast needs adjustment Do one of the following Refer to Changing the Display Contrast on page 5 2 Restart the phone to obtain a default level of contrast Use the screen capture feature Contact your system administrator to determine if it is enabled Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the screen changes in response Use the screen capture feature Contact your syst
31. 2 Press or the Confrnc soft key to create a new call The active call is placed on hold 43163 l Tue Mar 24 9 57 AM m 3169 Conference with z365 m 3166 Cancel Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 3 Call the second party 4 When the second party answers press or the Confrnc soft key again to join all parties in the conference 3163 Tue Mar 24 9 57 AM m 3164 Active Conference z365 m 3166 Hold End Call Manage More Note If configured for single key press conferences you do not need to press the Confrne soft key again 5 Press or the Confrnc soft key to add another party to the conference The first and second party are put on hold Call the third party After the third party answers press or the press the More soft key followed by the Confrnc soft key to join all parties in the conference Using the Basic Features of Your Phone A conference similar to this one will now exist Conference ost Four Party Conference 8 Repeat steps 5 to 7 until you have added all intended parties Managing Conference Calls You are currently in a conference call A screen like the one below is shown on your phone 3163 Tue Mar 24 9 57 AM m 31649 Active Conference z365 3166 Hold End Call Manage More To manage a c
32. 4 0 Off Back Select 4 Scroll to select high default medium low or off and then press the Select soft key Press the Save soft key to accept your changes 5 Select Backlight Idle Intensity l Backlight Idle Intensity 1 0 High 2 0 Medium 3 4 Low 4 2 Off Back Select 6 Scroll to select high medium low default or off and then press the Select soft key Press the Save soft key to accept your changes 7 Select Maximum Intensity z Maximum Intensity ML D Down Up Cancel 0k 8 To increase or decrease the maximum backlight intensity on the phone s display press the Up or Down soft keys To increase or decrease the maximum backlight intensity on the expansion module press the Up or Down soft keys on the expansion module The backlight intensities for the On and Idle modes as well as the backlight intensities between each expansion module and the phone s screen are shown relative to these values Customizing Your Phone 9 Press the Ok soft key to accept your changes 10 Press to return to the idle screen Changing the Backlight Timeout You can change the length of time your phone is idle before the backlight changes to the Backlight Idle Intensity To change the backlight timeout 1 Press Mew 2 Select Settings gt Basic gt Backlight Timeout Backlight Timeout seconds Back Select 3 From the Backlight Timeout screen scroll to the timeout you want then
33. CC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using P
34. INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Regulatory Notices 1 User Guide SoundPoint IP 550 560 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or r
35. IP address is 123 22 3 4 enter 123 22 3 4 in the address bar 3 Press the Enter key Getting Started with Your Phone 4 From the Web Configuration Utility login screen select User and then enter the User password Note The factory default password for a User is 123 5 Click Submit The Web Configuration Utility Home screen is displayed User Guide for the SoundPoint IP 550 560 Phone Using the Basic Features of Your Phone Your SoundPoint IP 550 560 desktop phone is designed to be used like a regular phone on a public switched telephone network PSTN You call place a call transfer a call to someone else or conduct a conference call At any time at most one active call may be in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls on hold in an Incoming call or Ringing state This chapter provides basic operating instructions for the SoundPoint IP 550 560 phone The topics include e Placing Calls e Answering Calls e Ending Calls e Redialing Numbers e Placing Calls on Hold e Hosting Conference Calls e Transferring Calls e Forwarding Calls e Enabling Do Not Disturb e Assigning Speed Dial Keys e Using Voice Mail e Locking and Unlocking the Phone e Logging Into Phones To customize your phone refer to Customizing Your Phone on page 4 1 To read about the phone s advanced features refer to Using the Advanced Features of Your Pho
36. NSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied wa
37. The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets
38. WH POLYCOM gt Polycom SoundPoint IP 550 560 Phone User Guide UC Software 4 0 1 November 2011 1725 12567 001 Rev E Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are
39. and verify that it is active Contact your system administrator User Guide for the SoundPoint IP 550 560 Phone Audio Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged You are using a headset and the people you call hear echo There may be an issue with the echo cancellation feature of your headset Do the following Press the Menu key then select Settings gt Basic gt Preferences gt Headset gt Echo Cancellation Using the arrow keys select Enabled and then press the Select soft key Contact your system administrator Calling Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the SoundPoint IP 550 560 phone Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using in line powering have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of the audio modes Do one of the foll
40. ardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics User Guide for the SoundPoint IP 550 560 Phone Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF
41. are Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund t
42. ate with Microsoft Lync your system administrator has assigned you login credentials a domain user name and password that your phone requires to access the feature If there is a problem with your login credentials you won t be able to access the feature on your phone When your phone has incorrect login credentials the message Login Credentials failed displays on the screen You must re submit your login credentials Using the Advanced Features of Your Phone To re submit or enter your login credentials 1 Press then select Settings gt Basic gt Login Credentials The Login Credentials Domain screen displays Login Credentials Submit 1 A a Back 2 Enter the domain user name and password then press the Submit soft key Updating Your Phone s Configuration Your phone can often accept a new configuration without requiring a restart To update the phone s configuration 1 Press 2 Select Settings gt Basic gt Update Configuration Are you sure appears on the screen 3 If you still want to update the configuration press the Yes soft key The configuration is updated On occasion your phone may restart depending on which configuration parameters have changed 4 Ifthe phone did not restart press to return to the idle screen Restarting Your Phone In rare cases your system administrator may ask you to restart your phone to assist in troubleshooting It is sometimes possible
43. c 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom SoundPoint IP 550 560 a full duplex hands free SIP desktop phone This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network This guide includes overview information that you may find helpful when you are first learning about your phone or when you have experience but need a quick refresher Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 560 phone
44. ccept your changes 6 Press to return to the idle screen Using Voice Mail Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option You can access voice mail messages from your phone if enabled Your voice mail is saved in a centralized location User Guide for the SoundPoint IP 550 560 Phone Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen If your phone has multiple lines an individual line indicator icon indicates voice mail messages on that line A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages 1 Press Messages If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prompts on the screen to retrieve your messages Locking and Unlocking the Phone Note Locking your phone is a feature that your system may not support For more information see your system administrator Your system administrator can set up your phone to automatically lock if it has remai
45. chance to respond to it before the channel closes When a broadcast ends the broadcast enters a 10 second waiting period as shown next During this period the channel remains open to receive or send additional broadcasts During a waiting period you can press and hold the Talk soft key and talk to all the people listening on the channel When you finish talking release the Talk soft key The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place User Guide for the SoundPoint IP 550 560 Phone 3 14 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key or by tapping the End PTT soft key After you end a broadcast the channel remains open so others can respond If you release the Talk soft key without pressing the End PTT soft key e You can resume the broadcast by pressing and holding the Talk soft key if the broadcast is in a wait period e You can t initiate another broadcast on another channel until the waiting period ends If you press the End PTT soft key e You can t resume the broadcast by pressing and holding the Talk soft key e You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press either Volume Up or Volume Down to
46. d accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Regulatory Notices 2 Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the F
47. ddy status list from your contact directory If your call server is Microsoft Live Communications Server 2005 refer to Integrating With Microsoft Live Communications Server 2005 on page 3 7 If your call server is Microsoft Lync Server 2010 refer to Integrating With Microsoft Lync Server 2010 on page 3 8 To add or delete a contact from your buddy list Press Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Scroll to the Watch Buddy field Toggle to select Enabled If Watch Buddy is enabled the contact is added to your buddy list If disabled default the contact is removed from your buddy list 7 Press the Save soft key to accept your changes 8 Press to return to the idle screen To block or unblock a contact from your buddy list 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Scroll down to the Block Buddy field Toggle to select Enabled If Block Buddy is enabled the contact cannot watch your phone If disabled default the contact can watch your phone 7 Press the Save soft key to accept your changes Using the Advanced Features of Your Phone 8 Press to return to the idle screen Integrating With Microsoft Live Communications Server 2005 Your system
48. dit Contact Save Cancel 5 Toggle to select Enabled 6 Press the Save soft key to accept your changes 7 Press Directories to return to the idle screen Diverting Calls You can customize your phone so incoming calls from a particular contact are transferred directly to a third party To divert incoming calls from a particular contact 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Divert Contact field z Edit Contact Ring Type Divert Contact 8378 Auto Reject Disabled Save Cancel 5 Enter the number of the party to whom you want to divert the call 6 Scroll down to the Auto Divert field 7 Toggle to select Enabled Customizing Your Phone 8 Press the Save soft key to accept your changes 9 Press to return to the idle screen System Customizations Support for multiple lines multiple line keys per line or shared lines can be configured by your system administrator See your system administrator for details regarding these customizations User Guide for the SoundPoint IP 550 560 Phone Troubleshooting Your Phone Note This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom SoundPoint IP 550 560 phone The tables in this chapter list possible troubl
49. e This user guide explains how to update phone settings from your phone using your phone s menu system If you want you can update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform the same updates from your computer that you can perform using your phone s menu system You can access the utility using any compatible Web browser Before you begin you ll need to know the IP address of your phone and the user name and password login credentials of the phone user or the phone administrator For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide available from the Technical Bulletins Support page To access the Web Configuration Utility for your phone 1 Launch the compatible Web browser from a computer on the same network as your phone The supported browsers are Microsoft Internet Explorer version 7 0 and higher Mozilla Firefox version 3 0 X and higher Apple Safari version 5 and higher Google Chrome 2 Inthe Address Bar of your Web Browser enter the IP address of your phone The IP address is four sets of numbers separated by periods For example if your phone s
50. e Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
51. e symptoms the likely causes of these problems and the recommended corrective actions to take The topics include e Power and Startup e Controls e Access to Screens and Systems e Audio e Calling e Displays e Productivity Suite To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 7 If you require additional assistance contact your system administrator Before restarting your phone contact your system administrator They may want to troubleshoot your phone in more detail before restarting it and losing current status information User Guide for the SoundPoint IP 550 560 Phone Power and Startup Symptom Problem Corrective Action There are power issues The SoundPoint IP 550 560 phone has no power Do one of the following Check if the phone is properly plugged into a functional AC outlet If using PoE check that the ethernet cable is properly plugged into the phone and the outlet port Contact your system administrator to ensure that you are using a powered port enabled for PoE Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particula
52. em administrator to determine if it is enabled The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following Move the SoundPoint IP 550 560 SIP phone away from the lights Replace the lights in your work environment Use the screen capture feature Contact your system administrator to determine if it is enabled Productivity Suite Troubleshooting Your Phone Symptom Problem Corrective Action You are trying to access one of the following features but it is not available on your phone e Corporate Directory e Recording and Playback of Audio Calls e Managing Conferences The license is not installed on your phone or it has expired Do the following e Press the Menu key then select Status gt Licenses e Using the arrow keys verify that the features that you want to use has a valid license e Contact your system administrator Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and color LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test H
53. ent 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Offic
54. epaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of Go
55. es the Silence soft key for shared lines or the Do Not Disturb key Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 2 20 When your phone is configured with a silent ring press the ringing Line key or the Answer soft key to answer the call By default if your handset is off hook the call is routed to it If your handset is on hook the call is routed to the speaker Answering When Not in Another Call In all cases the active call will appear on the graphic display showing call duration and destination To answer a call using the handset gt gt Pick up the handset User Guide for the SoundPoint IP 550 560 Phone Note To answer a call using the Hands Free Speakerphone If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following Press gt With the handset on hook press lt gt next to the flashing green status indicator Press the Answer soft key To answer a call using the headset gt gt Press Q If Headset Memory Mode is activated press gt or the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives
56. es or the Microsoft Lync documentation Using the Advanced Features of Your Phone Calling Your Buddies To place a call from your buddy list 1 Do one of the following a Press and select Features gt Presence gt Buddy Status b Select the Buddies soft key 2 Scroll to desired buddy in the list 3 Press the Dial soft key or lift the handset Broadcasting Messages Using Push to Talk and Group Paging The Group Paging and Push to Talk PTT features enable you to broadcast a message to as many people as have subscribed to a channel or have been placed in a group Your system administrator can set up both features on your phone Group Paging mode enables you to broadcast a one way announcement to people subscribed to a paging group The people receiving the announcement can t respond to the message PTT mode enables you to broadcast a message to people subscribed to a channel The people receiving the message can respond to the message by broadcasting a message over the same channel In this way PTT is a collaborative broadcast mode Your system administrator can define up to 25 Paging Groups for Group Paging mode or Channels for PTT mode Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel for example All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities e Normal for Groups Chan
57. es sent to this group 4 Use the left or right arrow keys to select Yes then press the Ok soft key By default you re subscribed to Channels 1 24 and 25 User Guide for the SoundPoint IP 550 560 Phone Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls if enabled or held calls if disabled If enabled a page will interrupt telephone calls and you ll be able to hear the audio of both the telephone call and the page The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy If disabled pages are placed on hold during an active call To hear the page select the page and then resume it To allow or disallow pages to play during an active call 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen use the down arrow key to locate Accept While Busy then press the Edit soft key 3 From the Accept While Busy screen use the left or right arrow key to select Enabled or Disabled then press the Ok soft key The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone won t play pages while you re in a call but will hold them instead Accessing Features with Your Login Credentials If your phone is set up to integr
58. et Memory Mode 000000 4 5 Selecting the Correct Headset for Electronic Hookswitch 4 7 Selecting the Ring Type 0 eee eee 4 7 Changing the Audible Ringer 6 cece cece eee 4 8 Changing the Language 0 4 9 Changing the Background 0 00 02 eee eee eee 4 10 Changing the Soft Key Label Color 0 00 0000 4 11 Muting the Microphone 0 000002 4 12 Adjusting the Volume 0 00 4 12 Managing Call Lists eccosc neninn ne reia o niai 4 13 Managing ContactS eir erete er iienaa e RAE RER RERS 4 14 Adding Contacts nos sccpes cri veri ertrini vekata cae TEARRE REN 4 14 Editing Contacts sereis tieiierii ncaa EA E 4 17 Deleting Contacts 0 eee eee 4 18 vi Conten Placing Calls to Contacts crs recritersi 0 00 4 18 Searchinig for Contacts lt ccciw cc ce edesce dams spdwsediewe IARE ES E 4 19 Managing Incoming Calls 0 00 4 22 Distinguishing Calls yanai eee eee ee eee 4 22 Rejecting Calls ip ecccg ck oie eh esanei enn ena e e aS rD 4 23 Diverting Calls inciiatecd thesia veda Ree EAINNT ATER INESATTE 4 24 System Customizations 0 0 6 6 cece eens 4 25 5 Troubleshooting Your Phone 02 000 297 Power and Startup acc wide te tae deaaa weedeat 5 2 COMEHOIS g 4ic0 25 vind ae Mei bia no ni R ened ee ad Demented Rakes Nii 5 2 Access to Screens and Sys
59. exposed to the outside the building WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A WARNING Electrical Safety This product is rated 24Vdc 0 5A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 24V min 500mA Russian Compliance SoundPoint IP 550 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC CN 5077 Expiry 09 March 2014 Russian Compliance SoundPoint IP 560 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC CN 5078 Expiry 09 March 2014 Regulatory Notices 4 Regulatory Notices Safety and Compliance continued New Zealand Telepermit Polycom SoundPoint IP560 VoIP Telephone PTC 220 08 009 PTC General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with
60. ey to page down 4 Press the Edit soft key Edit Contact A Ascii First Neue tS Ai Last Name Scott Contact 5552211 Speed Dial Index 5 Save 1 A a Cancel Encoding 5 Do one of the following Enter the next available speed dial index Delete the existing speed dial index by using x and then enter a new speed dial index wy POLYCOM Using the Basic Features of Your Phone A valid speed dial index is any unused number from 1 to 9999 6 Press the Save soft key to accept your changes 7 Press to return to the idle screen To assign a new speed dial key 1 Press and hold an unassigned Co gt gt A new empty entry in the contact directory is automatically opened allowing contact information to be added Optional Enter contact information Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Enter a contact number The number must be unique not already in the directory Change the Speed Dial Index field The index can be any value between the next available index value and the maximum value of 9999 Polycom recommends that you assign speed dial index values consecutively For example if you assign the third Line Key to the speed dial index value 2 assign the fourth Line Key to the speed dial index value 3 5 Press the Save soft key to a
61. he purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER I
62. ing period During this period you can respond to the broadcast see Replying to PIT Broadcasts on page 3 13 Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast displays in the center of your screen and immediately plays regardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast isn t a Priority or Emergency page e If your phone is allowed to receive broadcasts during active calls the broadcast displays in the inactive call group as an active broadcast as shown next and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call e If your phone isn t allowed to receive broadcasts during active calls the broadcast displays in the inactive call group as a held broadcast as shown next To listen to the broadcast hold or end the call or press the Accept soft key If it s a Priority or Emergency broadcast the broadcast displays in the inactive call group as an active broadcast and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends you have a
63. its alerting destinations the speaker the handset the headset if enabled or the active destination Note If the Active destination is selected the audible ringer is played through e The speaker by default e The handset if it is off hook and the phone is idle e The headset if it is connected and Headset Memory Mode is enabled refer to Enabling Headset Memory Mode on page 4 5 To change the audible ringer 1 Press Mew 2 Select Settings gt Basic gt Preferences gt Audible Ringer Customizing Your Phone 3 Scroll to select the desired ring destination Choose Speaker Handset Headset or Active as the alerting destination for the audible ringer Audible Ringer ee 1 4 Speaker 2 0 Handset 3 0 Headset 4 0 Active Back Select 4 Press the Select soft key to change to the selected audible ringer 5 Press to return to the idle screen Changing the Language The SoundPoint IP 550 560 phone supports many languages To change the language 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Language 3 Scroll to highlight the language you want You can choose from Chinese Danish Dutch English Canada English United Kingdom English United States French German Italian Japanese Korean Norwegian Polish Portuguese Russian Slovenian Spanish and Swedish B bangquage 1 4 English Internal 2 0 fal ARP h en 3 0 Dansk da dk 4 O Nederlands ni nl
64. key from the idle screen If you do this however you cannot choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected To unlock your phone 1 From the idle screen press the Unlock soft key 2 From the Unlock the Phone screen enter your user password and then press the Enter soft key For information on your user password including what to do if you forget it see About Your User Password on page 2 25 The phone unlocks Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number for example 911 and up to five authorized numbers that an administrator can set up You cannot call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when it is locked you can answer calls by first entering your user password To call an authorized number from a locked phone gt gt Do one of the following Using the Basic Features of Your Phone Press the New Call soft key From the Place an Authorized Call screen select the number you want to call and then press the Dial soft key The following screen shows an example of the Place an Authorized Call screen Note that the three speed dial keys no the left are greyed out because they are all unauthorized numbers Place an Authorized Call 1 Emergency 911 2 Fire Department 604 555 1213 3 Securi
65. le screen Integrating With Microsoft Lync Server 2010 Note Your system administrator can configure your phone to work with Microsoft Lync Server 2010 and communicate with others using Microsoft Lync From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contacts added through your buddy status list will appear as a contact in Microsoft Lync Any contacts added as a contact in Microsoft Lync will appear in your buddy status list To view and change your presence see Updating Your Presence Settings on page 3 5 For more information on integrating with Microsoft Lync Server 2010 contact your system administrator Your login credentials will be set up by your system administrator so your phone is authorized to communicate with Microsoft Lync Server 2010 If you have any issues with your login credentials refer to Restarting Your Phone on page 3 21 Adding Buddies To add a contact to your buddy list 1 Do one of the following a Press and select Features gt Presence gt Buddy Status b Press the Buddies soft key 2 Do one of the following Ifthe buddy list is empty press the Add key If the buddy list is not empty press the More soft key and then the Add soft key 3 Enter the desired contact name and press the Submit soft key You can also delete a contact from your buddy list To place a call to a buddy see the next section Calling Your Buddi
66. media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Pr
67. minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Echo Cancellation 2 Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause an echo cancellation time of 64 mS to be required PTC220 Paragraph 8 3 1 Digital Telephone Loudness Rating 3 This Polycom SoundPoint IP560 VoIP Telephone was made to comply with PTC220 paragraph 8 2 1 by installing a New Zealand specific version of software known as 3 1 0 5891 All samples of this telephone connected to the Telecom network must have this software version installed to be fully compliant with this Telepermit Regulatory Notices 5 User Guide SoundPoint IP 550 560 Phone Safety and Compliance continued New Zealand Telepermit Special Conditions PTC General Warning 1 The grant of a Telepermit for any item of terminal equipme
68. nd requires a user login you may be able to use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State on page 40 If the User Login feature is set up on your organization s phones you ll need to know how to e Log in to a phone to access your personal phone settings Log out of a phone after you finish using it e Place a call to an authorized number from a phone that is in the logged out state and requires a user login e Change your user password Logging In and Out of a Phone 2 28 Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the foll
69. nd then go to step 4 2 From the PTT Channels List screen select the channel to send the broadcast on as shown next PTT Channels List 1 Default Channel 1 2 Recent Channel 1 3 Emergency 25 4 Priority 24 Talk Exit The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on In the above example the default channel is 1 the recent channel is 1 the Emergency channel is 25 and the Priority chnnael is 24 User Guide for the SoundPoint IP 550 560 Phone Note 3 To start the broadcast press and hold the Talk soft key You need to press the Talk soft key throughout the entire broadcast You ll hear a transmitting beep and then the phone displays the channel you are using To Teachers Channel 18 as shown next 2327 Wed Sep 21 2 51PM 2329 To Teachers Channel 18 T m 2330 Sending PTT 0 08 H Lauren 6 Talk End PTT New Call 4 Start talking If you release the Talk soft key while you re sending the broadcast the broadcast temporarily stops and enters a 10 second Waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding the Talk soft key If no one broadcasts during the waiting period the channel closes and the broadcast ends 5 When you fini
70. ne on page 3 1 User Guide for the SoundPoint IP 550 560 Phone Placing Calls If you require additional information or assistance with your phone contact your system administrator You can place a call using your SoundPoint IP 550 560 phone over the handset speakerphone or headset You can dial the number first and then choose the method you will use to speak to the other party You can also search the call lists the local contact directory or the corporate directory and dial from the search results page For more information refer to Managing Call Lists on page 4 13 and Managing Contacts on page 4 14 You can place a call from your buddy list or privacy list if enabled For more information on buddy and privacy lists see Calling Your Buddies on page 3 59 During a call you can alternate between Speakerphone Hands Free Headset or Handset modes by pressing the gt or Q keys or picking up the handset The name of the called party is displayed in the active window on the call screen If it is too long to fit on the screen you can press Q and gt to scroll horizontally to view the full name The duration of calls is visible on the call screen In the figure below the call to Greg Slowski has lasted 30 seconds so far hv 3163 Mon Mar 23 259 PM mm 3164 To Greg Slowski mm 3165 3163 m 3166 Hold End Call Trnsfer C Using the Basic Features of Your Phone To place a call using the handset gt
71. ned idle for a certain period of time Lock your phone to e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone displays or information for example menus directory lists call records and speed dial keys When your phone is locked e You can only make an outgoing call to a number from a list of configurable authorized numbers e You have to enter a password to answer incoming calls e All keys and soft keys are disabled except those that allow you to unlock the phone make and authorized call or redial a number You unlock the phone by entering your user password If your phone restarts for any reason while it is locked it will be locked when the phone starts up again unless your phone is configured to start up unlocked Using the Basic Features of Your Phone When your phone is locked the messages This phone is locked and Authorized calls only scroll on the status bar Messages that were displayed before the phone was locked do not display About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone Changing Your User Password By default your user password is 123 Change your user password so it is unique to your phone To change your user password 1 Press gt Settings gt Advanced 2 From the Password screen enter your current user password
72. nels 1 23 Broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts When a phone receives more than one Normal broadcast the first broadcast received is accepted and all others are ignored not played and not stored By default all phones receive broadcasts sent to Group Channel e Priority for Group Channel 24 Broadcasts sent to Group Channel 24 are considered Priority broadcasts All phones receive Priority broadcasts unless Do Not Disturb is enabled If a phone receives a Priority broadcast while an Emergency broadcast is already playing the Priority broadcast is User Guide for the SoundPoint IP 550 560 Phone Push to Talk Mode 3 10 placed on hold Phones play Priority broadcasts at the phone s current audio level e Emergency for Group Channel 25 Broadcasts sent to Group Channel 25 are considered Emergency broadcasts All phones receive Emergency broadcasts even if Do Not Disturb is enabled and play them immediately By default phones play Emergency broadcasts at the highest audio level The audio level will return to normal for subsequent non Emergency broadcasts Your phone may be enabled to operate in a broadcast mode called Push to Talk PTT In PTT mode you broadcast messages on a specific channel In order to send and receive PTT broadcasts on certain channels you have to subscribe to those channels PTT broadcasts are collaborative you can transmit messages and listen to re
73. nt indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN 2 Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN 3 Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered Near Instantaneous i
74. ntroducing additional delay into the speech signal Echo cancellation 4 Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of these Polycom Soundpoint IP 320 330 430 550 650 VoIP Telephones for the New Zealand network 5 All samples of Polycom Soundpoint IP 320 330 430 550 650 VoIP Telephones connected to the Telecom network shall be modified as described in KTL Test Report Nos 8A1680ANZ1 and 8A1680ANZ2 The modified software enables the telephones to comply with the maximum delay requirement given in PTC220 paragraph 8 3 5 Failure to do so will cause the cancellation of this Telepermit Regulatory Notices 6 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom
75. o a phone Your user ID is managed only by your administrator meaning you cannot change it yourself To change your user password 1 Log in to any phone on your network 2 From the home screen press the Menu key then select Features gt User Login gt Change User Login Password The Change User Login Password screen displays as shown next Change User Login Passwo 1 Ascii Old Password New Password Confirm New 1 A a Cancel Enter your old password and your new password twice and then press the Enter soft key The User password changed message displays Your password is changed The next time you log in to a phone you ll need to enter this password User Guide for the SoundPoint IP 550 560 Phone Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the Sound Point IP 550 560 phone The topics include Using Multiple Call Appearances Using Text Messaging Using Buddy Lists Broadcasting Messages Using Push to Talk and Group Paging Accessing Features with Your Login Credentials Updating Your Phone s Configuration Restarting Your Phone To customize your phone refer to Customizing Your Phone on page 4 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 2 1 If you require additional information or assistance with your new phone contact your system administrator
76. oE Power over Ethernet the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Regulatory Notices 3 User Guide SoundPoint IP 550 560 Phone Safety and Compliance continued CE and VCCI Mark This SoundPoint IP 550 560 SIP is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK ORL RAUL SES BER HRS VCCI oii CHSC 7FITABHRARARECT ORB Ae CEATAOIL RANE LCTWETAD DBR IVART CV a yY RARICITHELT GASHRAL RAMEE TILEN ET Huth PHA BC E gt TIE LV RY ROZ LT FAY Supplying Power SoundPoint IP 560 This product is intended to be supplied by a Listed Direct Plug In Power Unit marked Class 2 or LPS and rated 48 V dc 400 mA or May be supplied by a Listed ITE Power over Ethernet PoE source that is not routed or
77. oduct in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Softw
78. one gt gt Press A call to your most recently dialed number is attempted 43163 Tue Mar 24 8 51 AM mm 31649 To Greg Slowski CELS 3168 m 3166 To redial an older previously placed call refer to Managing Call Lists on page 5 12 User Guide for the SoundPoint IP 550 560 Phone Placing Calls on Hold Note y During a call press Wt or the Hold soft key The hold icon will display on the line key label m 3163 Tue Mar 24 8 55 AM mm 3164 Hold Greg Slowski CEIL 3168 3166 Resume New Call Trnsfer Confrne Press Wt again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold Use the mute button instead Multiple Calls on Hold If multiple calls are on hold ona single Line Key use 4 and to switch between the calls and then press the Resume soft key to retrieve the desired call Tue Mar 24 9 05 AM m 31649 ee From Karen Jones 3165 3161 gt 3166 Hold Byron Smith 3155 Hold End Call Trnsfer More If more than two calls are on hold on a single Line Key an indication appears on the graphic display for example 2 3 indicating that this is the second call out of three calls If calls are on hold on more than one Line Key you can view the details of the calls on any Line Key by p
79. one Press Dial the desired number using the dial pad With the optional headset connected dial the desired number using the dial pad Press QO If you frequently use a headset and would like to make it the default call path refer to Enabling Headset Memory Mode on page 4 5 Answering Calls When you receive an incoming call the phone rings if enabled and shows the identification of the caller on the display If a caller s name is too long to fit on the screen such as Alexander Smith Harrington s below it will automatically scroll horizontally across the display z 2070 Thu Jul29 10 56 AM 2071 From Alexander Smith Harri 2072 2066 m 2073 Answer Reject Forward New Call When you are not in another call you can answer a call using the handset the speakerphone or the headset if enabled The steps for answering an incoming call when you are in another call are different if your phone is configured for Note Using the Basic Features of Your Phone e A single Line Key per line Friday March 28 4 03 PM New Call Forward e Multiple Line Keys per line 3161 z360 Friday May 16 3166 9 36 AM New Call Forward If your phone is configured with multiple call appearances refer to Using Multiple Call Appearances on page 3 1 for instructions on how to answer a call You can ignore incoming calls by pressing the Reject soft key for private lin
80. onference call 1 Press the Manage soft key The Manage Conference page appears i Manage Conference 1 Greg Slowski 1145 2 Grace Bourne 1078 Add Far Mute Hold More Press the More soft key to see the Remove Info and Exit soft keys User Guide for the SoundPoint IP 550 560 Phone 2 Do one of the following To add a new party press the Add soft key Call another party as you would using Conference or the Confrnc soft key outside the conference management feature The other parties are put on hold After the new party answers press again to join all parties in the conference Note The Add soft key appears only if you can add more parties to the conference call Your system administrator determines the maximum number of conference participants The default number is three For more information contact your system administrator To mute a party select the party then press the Far Mute soft key a Manage Conference 1 Larry Brin 3162 ha 2 Jerry Schmidt 3161 B B B 3 Lauren Gates 3164 wp 4 Larry Brin 36049 hu UnMute Hold Remove More The muted party can hear all parties but no party can hear the muted party Conference Host _ _ _ A Can Hear Cannot be a Heard lt ___ __ Cor If you press Z j instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un
81. or organizations with existing GigE deployment the SoundPoint IP 560 delivers unobstructed high speed access to data and productivity boosting data and applications For organizations with plans to migrate to GigE the SoundPoint IP 560 protects investment in desktop networking For the package parts list and instructions on how to assemble your phone refer to the SoundPoint IP 550 and 560 Quick Start Guides This chapter contains information on e Features of Your Phone e Before You Use Your Phone e Registering Your Phone e Using the Polycom Web Configuration Utility To customize your phone refer to Customizing Your Phone on page 1 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 2 1 To read about the phone s advanced features refer to Using the Advanced Features of Your Phone on page 3 1 If you require additional information or assistance with your phone contact your system administrator User Guide for the SoundPoint IP 550 560 Phone Features of Your Phone The features of your SoundPoint IP 550 560 phone are Item Description 1 Message Waiting Indicator Alert for voice and text instant messages 2 Arrow Keys Scroll through displayed information Select a field of displayed data Delete displayed data OCIO Getting Started with Your Phone
82. ory A Ascii First Nome i Last Name Contact Speed Dial Index 4 Save 1 A a Cancel Encoding Enter a contact number This is a required field and it must be unique not already in the directory Optional Change the Speed Dial Index It is automatically assigned to the next available index value You may instead enter any unused speed dial number from 1 to 9999 For more information refer to Assigning Speed Dial Keys on page 2 21 Optional Change the Ring Type and Divert Contact These fields may be left blank For more information on setting the Ring Type field refer to Distinguishing Calls on page 4 22 For more information on diverting contacts refer to Diverting Calls on page 4 24 Edit Contact Speed Dial Index 8 Label Ring Type lt EME tal gt Divert Contact Save Cancel Play Optional Change the Auto Reject Auto Divert Watch Buddy and Block Buddy Toggle to switch between Enabled and Disabled For more information on setting the Auto Reject field refer to Rejecting Calls on page 4 23 For more information on setting the Watch Buddy and User Guide for the SoundPoint IP 550 560 Phone Block Buddy fields refer to Managing Buddies on page 3 6 Press the Save soft key to accept your changes 10 Press to return to the idle screen Adding Contacts From Call Lists To add a contact to the local contact directory from a call list 1 Do one of the following
83. owing Press the Log in soft key Press the Menu key then select Features gt User Login gt Log in Using the Basic Features of Your Phone The User Login screen displays as shown next User Login a Ascii 1 A a Cancel Login 2 Enter your user ID and user password then press the Log in soft key If your login credentials are accepted the phone updates to display your personal phone profile and the home screen displays as shown next 3568 z358 m 3536 Wednesday September 21 10 02 AM New Call Forward Log out If you don t know what your user ID and password are ask your system administrator Default passwords are preset at the factory to the numerals 123 However your system administrator may have changed this for security reasons If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From the home screen do one of the following Press the Log out soft key Press the Menu key then select Features gt User Login gt Log out User Guide for the SoundPoint IP 550 560 Phone The Logout screen displays with a confirmation message as shown next ral Are you sure Exit Yes 2 Press the Yes soft key Your personal profile is no longer accessible and the phone displays eithe
84. owing Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem The phone is not registered Contact your system administrator Troubleshooting Your Phone Symptom Problem Corrective Action The phone does not ring Ring volume is low Do one of the following Adjust the ringing level from the front panel using the volume up down keys Check the Alerting Destination from Menu gt Basic gt Settings gt Preferences gt Audible Ringer Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the screen changes in response The ringer is in silent mode Do one of the following Change the Ring Tone from Menu gt Settings gt Basic gt Ring Type Service Unavailable appears on the screen The phone call server configuration or organization settings do not support the feature you are trying to access Contact your system administrator The line icon shows an unregistered line icon The phone line is unregistered Contact
85. page 3 19 If you change your default paging group you ll become subscribed to that paging group automatically To subscribe to a paging group see Updating Paging Group Subscriptions on page 3 19 To send a page 1 To send a page press the Paging soft key i Lauren G Thursday November 18 if Bev Gomes 3 42 PM New Call Forward Paging Using the Advanced Features of Your Phone Note To automatically send a page to the default paging group press the Paging soft key 2 From the Paging Groups List screen select the paging group to send the page to as shown next Paging Groups List 1 Default Teachers Group 6 2 Recent All Group 1 3 Priority Group 29 4 Emergency Group 25 Exit Page The list displays the default paging group the most recent group you paged and other paging group that you can page In the above example the default paging group is Group 6 the recent paging group is Group 1 the Priority group is 24 and the Emergency group is 25 3 To start the page press the Page soft key Just before the page starts you ll hear an alert tone and then the page starts as shown next Thu Nov 18 3 53PM To Teachers Group 6 i Lauren G i Sending Page 0 04 i Bev Gomes EndPage New Call 4 Start talking 5 To end the page press the End Page soft key Receiving Pages To receive a page sent to a particular paging group you need to be subscribed
86. plies Sending and Receiving PTT Broadcasts To send and receive PTT broadcasts you need to subscribe to certain channels By default you re subscribed to Channels 1 24 the Priority channel and 25 the Emergency channel This means that e You can send PTT broadcasts on Channels 1 24 and 25 e You ll receive PTT broadcasts sent on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Sending PTT Broadcasts If you send a PTT broadcast without specifying a channel it s automatically transmitted on the default channel Channel 1 is the default channel that all broadcasts transmit on if no channel is specified for a broadcast You can change your default channel to any channel you want see Updating the Default Channel on page 3 14 If you change your default channel you ll become subscribed to that channel automatically To subscribe to a channel see Updating Channel Subscriptions on page 3 15 Using the Advanced Features of Your Phone To send a PTT broadcast 1 Press the Talk soft key to select a channel to broadcast on 2327 a m 2330 Wednesday September 21 12 52 PM New Call Talk Forward Note To automatically send a PTT broadcast on the default channel press and hold the Talk soft key a
87. r outlet Controls Symptom Problem Corrective Action The dial pad does not work The dial pad on the SoundPoint Do one of the following IP 550 560 phone does not e Verify that the phone is unlocked the respond information status should not read This Phone is Locked Check to make sure the phone is turned on check display other keys lights try to place a call Contact your system administrator Access to Screens and Systems Troubleshooting Your Phone Symptom Problem Corrective Action There is no response when you press a feature key The SoundPoint IP 550 560 phone is not in an active state Do one of the following Press the keys more slowly To confirm that the line is active press the Menu key and then select Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field
88. r phone select the line to forward from the list using A and Scroll to select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward calls that arrive when you are already in a call Depending on your selection Using the Basic Features of Your Phone a Ifyou selected Always enter a number to forward all future incoming calls to Call Forward Always 17 Ascii Enable Back 1 A a b If you selected No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended Call Forward No Answer 1 Ascii Forward After Rings 2 Enable Back 1 A a c Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Call Forward Busy 1 Ascii Enable Back 1 A a Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to Placing Calls on page 2 2 5 Select the Enable soft key to confirm call forwarding A moving arrow appears on the line label to confirm call forwarding is enabled User Guide for the SoundPoint IP 550 560 Phone To disable call forwarding 1 From the idle screen press the Forward soft key 2 If multiple lines a
89. r the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you may be able to place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number for example 911 and up to five other authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key The Place an Authorized Call screen displays as shown next Place an Authorized Call 1 Emergency 911 2 Fire Department 3339953573 3 Security 8129584562 Dial Cancel 2 Select the number you want to call then press the Select soft key or the Dial key The call is placed Using the Basic Features of Your Phone Changing Your User Password Note You can change your password from any phone that you re logged in to By default user passwords are factory preset to the numerals 723 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in t
90. raise or lower the volume of the broadcast If you adjust the volume of anon emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However even though you can adjust the volume of an Emergency broadcast the adjusted volume won t be retained for subsequent Emergency broadcasts All Emergency broadcasts play at the same volume until you adjust it Changing Where Broadcasts are Played While you send a broadcast you can pick up the handset or press the Speakerphone or the Headset key and continue speaking You can also press the Microphone Mute key to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call When you listen to a broadcast you can pick up the handset or press Speakerphone or the Headset key and continue listening to the broadcast Updating the Default Channel If you don t select a channel to broadcast on your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel The default channel is automatically used when you initiate a broadcast by pressing and holding the Talk soft key Using the Advanced Features of Your Phone To update the default channel 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk Press the Edit soft key Enter the new default channel Press the Ok
91. re configured on your phone select the line to forward from the list using 4 and 3 Scroll to highlight the forwarding type you want to disable and then press the Select soft key 4 Press the Disable soft key The idle screen returns the regular icon appears as the line indicator Dynamic Forwarding To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Enter a number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb 2 20 To prevent the phone ringing from incoming calls you can select Do Not Disturb This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Using the Basic Features of Your Phone To enable Do Not Disturb gt gt Press Do Not Disturb l A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled x Do Not Disturb Tue Mar 24 1 03 PM New Call Forward Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb gt gt Press DoNotDisub again Multiple Lines and Do Not Disturb If mul
92. remote user status busy lamp field BLF and presence The mapping is Solid green An active call is in progress e Fast flashing green There is an incoming ringing call e Flashing green The call is held by the other party e Flashing red The call is on hold Solid red The line is busy remotely shared lines 16 Hookswitch Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent Icon Description Registered line solid a am Registered shared line a Unregistered line outline E3 Voice mail Text messages Speed dial Po Ringing Call in progress with HD Voice Call in progress Call Forward Held On Hold Line x Do Not Disturb afl Do Conference Presence Busy Lamp Field BLF User Guide for the SoundPoint IP 550 560 Phone Before You Use Your Phone Note Note This section includes information on how to navigate the phone s menus how to enter data and how to read the phone s information status bar The background and key colors that appear on your SoundPoint IP 550 560 phone may differ from what appears in this user guide Using the Navigation Keys To navigate menus and enter data use these tips After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If
93. ressing and holding the Line Key for more than two seconds If a Line Key is depressed for less than one second the first call on hold on that Line Key will be retrieved Using the Basic Features of Your Phone Hosting Conference Calls Note You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties ina conference call From the Manage Conference page you can add hold remove and mute specific conference parties The conference management feature is an optional feature and may not be supported on your particular system For more information contact your system administrator This section provides the following step by step instructions e Setting Up Conference Calls e Managing Conference Calls e Adding Parties to Conference Calls e Joining Conferences e Splitting Conference Calls e Ending Conference Calls Setting Up Conference Calls Note To set up a conference call 1 Call the first party You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 2 2 Searching for Contacts on page 4 19 or Managing Call Lists on page 4 13 User Guide for the SoundPoint IP 550 560 Phone
94. rranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or toa national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreem
95. s Change the character set Press the Encoding soft key to select the character set shown in the title bar for the text being entered Delete characters you Press amp entered Toggle to enable or disable Toggle gt fields Enable or disable menu items Press QO Information Status The top line of the screen or graphic display shows status information It scrolls vertically if there is more than one message The information bar also shows items such as time and date do not disturb shown below and missed calls x Do Not Disturb Thursday August 5 12 55 PM New Call Forward Registering Your Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that once it is set up it will be registered and ready to use User Guide for the SoundPoint IP 550 560 Phone If your phone is not part of a large deployment it may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone SoundPoint IP SoundStation IP and Polycom VVX Phones available from http www polycom com usa en support voice soundpoint_ip VoIP_T echnical_Bulletins_pub html Using the Polycom Web Configuration Utility Not
96. select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk User Guide for the SoundPoint IP 550 560 Phone Group Paging Mode 2 From the PTT Channel Configuration screen use the down arrow key to locate Accept While Busy then press the Select soft key 3 From the Accept While Busy screen use the left or right arrow key to select Enabled or Disabled then press the Ok soft key The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone wont play broadcasts while you re in a call but will hold them instead Your phone may be enabled to operate in a broadcast mode called Group Paging mode In this mode you broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Sending and Receiving Pages To send and receive pages you need to subscribe to certain Paging Groups By default you re subscribed to Paging Groups 1 24 and 25 This means that e You can send pages to Paging Groups 1 24 and 25 e You ll receive pages sent to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default paging group You can change your default paging group to any group you want see Updating the Default Paging Group on
97. sh your broadcast do one of the following Release the Talk soft key The broadcast temporarily stops and enters a 10 second waiting period to allow others to reply or you to resume the broadcast If no one responds during a waiting period the channel closes and the broadcast ends Press the End PTT soft key The broadcast temporarily stops and enters a 10 second waiting period to allow others to reply If there are no replies the channel closes and the braodcast ends After you tap the End PTT soft key you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions on page 3 15 How you receive a PIT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls Using the Advanced Features of Your Phone You ll receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second wait
98. t key label color that appears on the graphic display A default soft key label color displays when the phone starts up shown below For more information on selections contact your system administrator Friday March 28 4 03PM New Call Forward To change the soft key label color 1 Press Mew User Guide for the SoundPoint IP 550 560 Phone 2 Select Settings gt Basic gt Preferences gt Label Color Label Color Reset Undo Back Save Using the dialpad keys 1 3 7 and 9 change the soft key color to your desired color The Label soft key on the right reflects your changes Note When the color of the label reaches a certain level of whiteness Cannot save this color Text might be unreadable appears and you are unable to save your changes This warning appears only the first time the color reaches that level 3 Press the Save soft key to accept your changes 4 Press to return to the idle screen Muting the Microphone l Pe During a call press The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all calling modes You can still hear all other parties while mute is enabled ie To turn off Microphone Mute press again Adjusting the Volume Press CC C gt to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume
99. tems 00 0 0 eee cece 5 3 AUGIO sce sends ieee timie eee eee baehe eatin d dale Ge bees E 5 4 Calling enn iea ei ne eee oE APAT TADE nEn de PEES E see AOA 5 4 Displays eegee aiee ARAE ANA EAEE REANA nv EO ET EET 5 6 Productivity Suite sissies staan eee edhe Webel ets wend a EEEE 5 7 Testing Phone Hardware 0 eee eee eee eee eee 5 7 Regulatory Notices Regulatory Notices 1 End User License Agreement for Polycom Software ts User Guide for the SoundPoint IP 550 560 Phone viii Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom SoundPoint IP 550 560 desktop phone The SoundPoint IP 550 560 provides a powerful yet flexible IP communications solution delivering excellent voice quality The high resolution graphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 550 560 supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning simplified configuration presence custom ring tones local conferencing applications and Polycom HD Voice technology Powered by state of the art Gigabit Ethernet IP telephony technology the SoundPoint IP 560 features a future proof dual port Gigabit Ethernet switch for seamless integration with a computer or desktop server F
100. tiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using 4 and if enabled by your system administrator When Do Not Disturb is enabled for a particular line a flashing X displays beside the line indicator Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned Line Keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the next available line key User Guide for the SoundPoint IP 550 560 Phone In the figure below the phone has one line key and speed dial keys for Byron Lauren and Andrew To dial Byron Lauren or Andrew press the associated line key Wednesday April 2 ii Andrew 2 45 PM New Call Forward Note To quickly access a list of speed dial index numbers press the Up Arrow key from the idle screen To speed dial a contact press the Up Arrow key followed by the contact s speed dial index For example if Joan s speed dial index is 55 pressing the Up Arrow key followed by 55 will place a call to Joan Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the k
101. to restore normal operation to a malfunctioning phone without restarting it Your system administrator may want to perform diagnostics on the phone before restarting it contact them before restarting the phone and losing current status information User Guide for the SoundPoint IP 550 560 Phone Note Do not restart your phone to upload a new configuration Instead refer to Accessing Features with Your Login Credentials on page 3 30 Note Call lists are automatically cleared when you restart the phone To restart the phone 1 Press 2 Select Settings gt Basic gt Restart Phone Are you sure appears on the screen 3 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle screen appears Customizing Your Phone You can customize your Polycom SoundPoint IP 550 560 desktop phone by adjusting settings such as time and date display contrast and ring type You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your SoundPoint IP 550 560 phone The topics include e Configuring Basic Settings e Managing Call Lists e Managing Contacts e Managing Incoming Calls Some customizations of your SoundPoint IP 550 560 phone are performed by your system administrator For more information about these
102. tories key and then selecting Call Lists gt Clear They are also automatically cleared when you restart the phone User Guide for the SoundPoint IP 550 560 Phone Managing Contacts Adding Contacts 4 14 You can store a large number of contacts in your phone s local contact directory accessible by pressing Directories and selecting Contact Directory You can dial or search for a contact in this directory You may be able to add edit and delete contacts HE Scott Carol 5552211 Smith Byron 3604 Dial Edit Back More You may have read access to portions of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can place calls to contacts in your corporate directory You may be able to add contacts from the corporate directory to your local contact directory You can add contacts to your contact directory manually from a call list or from your corporate directory if enabled Adding Contacts Manually To add a contact to the local contact directory manually Press l Select Contact Directory Press the More soft key Press the Add soft key Pe nN Customizing Your Phone Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Add To Direct
103. trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the
104. ture is local to the phone and may be overridden by your organization s settings For more information contact your system administrator Rejecting Calls Note Customizing Your Phone To set a distinctive ring type for a contact 1 Press Directories 2 Select Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key and then scroll down to the Ring Type field z Edit Contact Contact 7926 t Speed Dial Index 2 Label Ring Type lt ETE ia gt G Save Cancel Play Navigate Left or Right to select the desired Ring Type For more information refer to Selecting the Ring Type on page 4 7 To remove a distinctive ring or have no distinctive ring navigate Left to the blank entry Press the Save soft key to accept your changes Press to return to the idle screen You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail Calls on shared lines can only be silenced using the Silence soft key they cannot be rejected To send incoming calls from a contact directly to voice mail 1 Press Directories 2 Select Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down User Guide for the SoundPoint IP 550 560 Phone 4 Press the Edit soft key and then scroll down to the Auto Reject field z E
105. ty 609 555 4835 4 IT 2913 Dial Cancel Place a call to an authorized number by using the handset headset or speakerphone For information on using the handset headset or speakerphone to place a call see Placing Calls on page 2 2 or The call is placed To answer a call on a locked phone 1 While the phone rings press the Answer key 2 From the Answer the Call screen enter your password and then press the Enter soft key If you press the Cancel soft key instead the Answer the Call screen disappears and the incoming call window displays again For information on your user password including what to do if your forget it see About Your User Password on page 2 25 The call connects Logging Into Phones If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display User Guide for the SoundPoint IP 550 560 Phone Note You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 If a phone is in the logged out state a
106. vary with your application Voice Mail may be accessible with a single key press Contact your system administrator about this option Press Select Features gt Messages gt Instant Messages 2 If multiple lines are configured on your phone first select from which line to send the message from the list using 4 and 3 Press the New soft key Enter the number Use the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to the instructions for using the handset in Placing Calls on page 2 2 Press the Ok soft key Do one of the following Press the Select soft key to choose from various pre scripted short messages Press the Edit soft key to compose a custom message Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key to send the message 8 Press Messages to return to the idle screen Using the Advanced Features of Your Phone Using Buddy Lists A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Busy or Out to lunch and you can view their status in real time from your phone Your phone can watch the status of up to eight other phones or 48 buddies
107. y Performing a Blind Transfer To perform a blind transfer 1 During a call press fanst or the Trnsfer soft key 2 Press the Blind soft key 42070 Thu Jul29 10 37 AM 2071 Blind transfer to z072 m 2073 Cancel URL 3 Place a call to the desired recipient of the call Refer to Placing Calls on page 2 2 for calling methods At this point the call is connected to the number to which you are transferring them User Guide for the SoundPoint IP 550 560 Phone Forwarding Calls 2 18 Note There are two ways to forward incoming calls to another party Static Forwarding Incoming calls are forwarded in special cases before ringing if there is no answer or if the line is busy Dynamic Forwarding You can forward a call to someone else as it is ringing on your phone All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Static Forwarding To forward all incoming calls to another party 1 From the idle screen press the Forward soft key Forwarding Type Select rr 1 Aluays Disabled 2 No Answer Disabled 3 Busy Disabled Exit Select If multiple lines are configured on you
108. you want to Then do this Enter the main menu Press Exit a menu to the idle screen Press Exit a directory to the idle Press screen Return to the previous menu Press Q or the Back soft key Scroll through lists and Press Hold A or menus Scroll through pages Press to Page Up and to Page Down Select a menu Item Highlight the item and press or 0 Press the dial pad key that corresponds to the number menu list Press 2 for the second menu item View additional soft keys Press the More soft key Enter numbers Press the dial pad key with the corresponding number Enter text Press the dial pad keys one or more times To enter A press lt 1 gt once To enter C press lt 1 gt three times quickly Enter lower or upper case Press the 1 A a soft key one or more times to characters or numbers select upper lower case alphanumeric mode or numeric mode visible in the status bar Then use the dial pad to enter numbers or text as you normally would Getting Started with Your Phone If you want to Then do this Enter special characters Press lt 1 gt lt 0 gt one or more times quickly in alphanumeric mode Press or once or twice quickly in numeric mode To enter a space press lt 0 gt three times quickly in alpha mode Enter an IP address or URL Press a dial pad key once for numbers and one to four more times quickly for letter

Polycom IP Phone 550 User's Manual

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