Polycom DOC2558C User's Manual
Contents
1. The number of available ports on the RMX is increased to the current CFS license level Port usage is re calculated and the Port Gauges and Video Voice Port Configuration are updated When the power on cycle of the MPM MPM MPMx card is completed the blue HS LEDs will turn OFF The green RDY LED on the MPM MPM MPM lt x card switches on and remains lit Replacing a RTM ISDN Card 4 The RTM ISDN card can only be used with software version 3 0 or higher Ensure that the power switch on the RMX 2000 is turned OFF O 2 Loosen the captive screws that fasten the card to the MCU 3 Remove the RTM ISDN card Use the metal ejector levers to pull the RTM ISDN card out of its slot in the backplane 4 Carefully slide the RTM ISDN card out through the front panel 5 On the card to be installed move the ejector levers to their fully open position Ejector Lever Captive Screw 1 37 Chapter 1 Hardware Description 6 Slide in the replacement RTM ISDN card 7 Insert the card into the slot until the ejector levers touch the front edge of the card cage 8 Push the ejector levers to their fully closed position 9 Tighten the captive screws on each side of the rear panel of the card securing the RTM ISDN card to RMX 10 Turn ON the RMX 2000 11 Connect the RJ 45 terminated PRI cables into any of the slots labeled PRI1 PRI12 LAN4 PRI DD PRIA PRIS PRI PRI PRIB PRIS PRHO PRII PRIH2 RTM ISDN Lu k ll PRI2. POLYCOM gt Polycom RMX 2000 Hardware Guide Version 7 0 2 November 2010 DOC2558C Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing
3. Disabled Mode After Next Restart Operating Cards Mode Installed Chapter 1 Hardware Description Table 6 RMX Card Configuration Mode After Next Restart Current Media Operating Card s Card s Operating Cards Supported Disabled Mode After Mode Installed Next Restart a RE EE TR DITE MPM and MPM EWE MPM and Er MPM and Current status e An RMX has two MPM cards installed The Card Configuration Mode is MPM e Both MPM cards are enabled Action 1 Remove one MPM card 2 Insert one MPMx card Result The Card Configuration Mode remains MPM The remaining MPM card remains enabled The inserted MPMx card is disabled After Reset The Card Configuration Mode is MPMx e The inserted MPMx card is enabled Example 1 Polycom RMX 2000 Hardware Guide The remaining MPM card is disabled Example 2 Current status e An RMX has one MPM lt x card installed The Card Configuration Mode is MPMx e and the MPM lt x card is enabled Action 1 Remove the MPMx card 2 Insert one MPM card Result The Card Configuration Mode remains MPMx e The inserted MPM card is disabled After Reset The Card Configuration Mode is MPM e The inserted MPM lt x card is disabled The remaining MPM card is enabled Example 3 Current status An RMX has MPM card installed The Card Configuration Mode is MPM and the MPM card is enabled Action e Insert one MPMx card R
4. MPM MPMx and RTM ISDN cards Chapter 1 Hardware Description RMX Chassis Types The RMX chassis can be of type A B C or D The environmentally friendly D type chassis indicated by the letter D in the Part Number is required for use with MPM card s The chassis type can be viewed in the Hardware Monitor by right clicking Slot 0 and then clicking Properties The RMX 2000 General Information dialog box opens POLYCOM RMX 2000 Hardware Monitor 14 Slot Type Status Temperat Voltage ra 0 RMX 2000 ka MPM 80 ki RTM ISDN RMX 27000 Properties gt General Info W 2 Empty gt Event Log Chassis ID VR2081225007 2 Empty gt Active Alarms Chassis Serial Number VR2081225007 ku 3 NTL Part Number m4 Empty Card Type RMX 2000 ku 5 RTM IP Ez 20 Backplane 2 FANS 22 PWR amp 3 LAN amp 32 LAN2 amp 33 LAN 3 Chassis Hardware Version 1 04 A Connections PR Users F Signaling Monitor g Hardware Monitor Meeting Rooms E Reservations The RMX Part Number contains the letter A B C D that represents the chassis type as shown in the capture above For more details see the RMX Administrator s Guide Chapter 19 RMX Hardware Monitoring 1 28 Polycom RMX 2000 Hardware Guide Component Replacement The RMX 2000 is designed with ease of maintenance in mind Most components are swappable and are accessible directly via the fron
5. off by setting the appropriate flag in the system configuration Cables Connected to the RTM IP amp ISDN Cards All external connectors are located on the rear panel LANA PRI PRI2 PRI3 PRI PRIS PRIS PRI7 PRIB PRIS PRI10 PRII PRM2 RTM ISDN LAN 2 Connection E1 T1 Connection OfffOn Power switch Cable Figure 1 4 RMX 2000 Rear Panel View with Cables A Do not remove the protective caps from LAN1 LAN3 and ShMG ports Chapter 1 Hardware Description MPM MPM and MPMx Media Cards The RMX unit can work with either MPM or MPM MPMx but not with both simultaneously media cards The card type installed in the system determines the Card Configuration Mode MPM cards are supported only with D type chassis and software version 4 x and later MPMx cards are supported only with D type chassis and software version 7 X For more details about the chassis type see RMX Chassis Types on page 1 28 ISDN support is the same for all card types Table 2 summarizes the resource capacities of the various resolutions per card type in CP Conferencing Mode Table 2 MPMx MPM and MPM Resource Capacity per Resolution in CP Maximum Possible Resources Per Card Resource Type ce oe HD720p60 HD1080p30 Not Symmetric Not Applicable HD720p60 HD1080p30 pplicable 10 15 Asymmetric Polycom RMX 2000 Hardware Guide Table 3 summarizes the resource capacities per line rate per card type in VSW Conferencing Mode T
6. or clerical errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules This equipment is identified by the FCC registration number If requested the FCC registration Number and REN must be provided to the telephone company Any repairs to this equipment must be carried out by Polycom Inc or our designated agent This stipulation is required by the FCC and applies during and after the warranty period United States Safety Construction Details All connections are indoor only Unit is intended for RESTRICTED ACCESS LOCATION Unit is
7. Cables LAN Power 7 E1 or 9 T1 cables can be connected to each RTM ISDN card up to a total of 14 E1 or 18 T1 PRI cables when two RTM ISDN cards are installed Polycom RMX 2000 Hardware Guide Replacing the RTM IP Card The RTM IP card on the rear of the RMX 2000 provides connectivity to all the MCU modules Use the following procedure to replace the RTM IP card 1 2 3 Ensure that the power switch on the RMX 2000 is turned OFF O Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card Use the metal ejector levers to pull the RTM IP card out of its slot in the backplane Carefully slide the RTM IP card out through the rear panel On the card to be installed move the ejector levers to their fully open position Slide in the replacement RTM IP card Push the RTM IP card firmly into the backplane making sure it is properly seated in its slots Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card 10 Turn ON the RMX 2000 For more information on the Card Configuration Modes after reset see MPM MPM and MPMx Media Cards on page 1 16 1 39
8. Functions and Capacities RMX 2000 System Functions MPM Mode MPM Mode MPMx Mode Maximum number of Video 160 180 participants in a conference Maximum number of PSTN participants in a conference Maximum number of VOIP participants in a conference Maximum number of Audio calls 5 5 5 per second Maximum number of Video calls per second Maximum number of conferences number of conferences Maximum number of conferences 200 400 400 Maximum number of Meeting 1000 1000 1000 Rooms Maximum number of Entry Queues Maximum number of Profiles number of Profiles E u number of Conference ve Ena Templates Maximum number of IP Services number of IP Services hemmo 1 7j T7 Maximum number of ISDN Services Maximum number of IVR Services 40 4 fo 1 3 Chapter 1 Hardware Description Table 1 2 System Functions and Capacities RMX 2000 System Functions System Functions MPM Mode MPM Mode MPMx Mode Maximum number of Recording 0 default 0 default 0 default Links Maximum number of IVR Video Slides Maximum number of Log Files 4000 4000 4000 1Mb max Maximum number of CDR Files 2000 2000 4000 Maximum number of Fault Files 1000 1000 1000 Number of Participant alerts Unlimited Unlimited Unlimited Maximum number of concurrent 20 20 20 RMX Web Client connections to the MCU Maximum number Address Book 4000 4000 4000 entries Maximum number Maximum number of Users Users Maximum num
9. MPM MPM MPM lt x cards can be installed or removed while the RMX 2000 is powered on and operating Prior to removing an MPM MPM MPMx card the captive screws must be unscrewed and the ejector levers must be opened to initiate a power down on the card A 1 If applicable loosen the captive screws and remove the slot cover 2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Unit start to flash Warning Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes 3 The power off sequence for the interconnected MPM MPM MPMx and RTM ISDN cards are initiated as follows All participant connections on the card are disconnected A fault is generated on the system For each disconnected participant a participant disconnection event is written to the CDR with the disconnection cause Disconnected by Operator New participant connections are blocked when the card is removed If an RTM ISDN card is connected to the MPM MPM MPMx card it is also powered off and all ISDN and PSTN participants are disconnected When an RTM ISDN card is removed its resources are deducted from the Resource Report A Log File entry is written indicating MPM MPM MPMx card removal Port usage is re calculated and the Port Gauges and Video Voice Port Configuration dialog box are updated 4 When the blue HS LEDs on the MPM MPM MPMx RTM ISDN and Control Un
10. PS ki the right and locking the catch into a locked A position Make sure that the lever is locked Unlocking the Lock Catch With your index finger holding the handle and your thumb shifting the catch to left gently pull the handle away from the chassis until the lever is fully open Polycom RMX 2000 Hardware Guide e Partially Open For card powering down mode Partially open the ejector lever s until the blue HS LEDs on the card and the Control Unit start flashing When the HS LED is constantly lit the card is ina powered down mode and you can remove the card Warning A Once the removal sequence is initiated the process cannot be terminated and the HS led flashes when activated e Fully Open In this position the card is released from the MCU housing and can be removed ya Se Ra E aon x T Lever Fully Open Pull the lever handle s to a fully open position approx 70 degrees as shown here Replacing the CNTL Module The CPU module is the management system of the RMX 2000 Use the following procedure to replace a CNTL Module 1 Ensure that power switch on the RMX 2000 is turned OFF O 2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the CNTL Module 3 Use the metal ejector levers to pull the CNTL Module out of its slot in the Backplane 4 Carefully slide the CNTL Module out through the front panel eee ae Poy 1 31 Chapter 1 Hardware Descript
11. RMX Components On the RMX 2 types of ejector levers can be attached to the cards e An all metal silver lever e A modified PMC compatible ejector lever covered by plastic caps with a lock catch Using the All Metal Ejector Lever This ejector lever can be moved to 3 positions e Closed The ejector levers are fully retracted and pushed up against the card s panel e Partially Open For card powering down mode Partially open the ejector lever s until the blue HS LEDs on the card and the Control Unit start flashing When the HS LED is constantly lit the card is ina powered down mode and you can remove the card Warning A Once the removal sequence is initiated and the HS led flashes the process cannot be terminated when activated e Fully Open The card is released from the MCU housing Using the Modified PMC Compatible Ejector Lever This ejector lever can be moved to 3 positions e Closed Locked Ejector lever s are gently pushed up against the card s panel and is locked Ensure that the lock catch is in the standard closed position shifted to the right as shown below Closing the Lever Make sure that the lever is in an open position and push card close to the chassis till the lever engages With your index finger holding the handle and your thumb holding the catch fully to left push the card against the chassis whilst closing the lever Use your thumb to push the card into place by pushing your thumb to
12. able 3 MPMx MPM and MPM Resource Capacity per Line Rate in VSW Maximum Possible Resources Per Card Resource Type a EE TT Ta TT Ta TT Ta w Ts TI VSW 6Mbps Audio only VoIP MPM Resource Capacities per Card Type Assembly The MPM card offers increased resource capacities and capabilities Three MPM card assemblies are available MPM 80 MPM 40 and MPM 20 offering various resource capacities for CP conferences In CP conferences e Frame rate has been increased with HD720p now up to 60fps e Video resolution has been increased up to HD1080p e Bandwidth is up to 4 Mbps Table 4 summarizes the increased video capacities of the various MPM card assemblies Table 4 MPM Card Assemblies and Capacities for CP Conferences Resources Card a Type vc ko a HD720p HD1080p Bandwidth 30fps 30fps 60fps 30fps EREE Up to Chapter 1 Hardware Description MPMx Resource Capacities per Card Assembly The MPMx card offers increased resource capacities and capabilities Two MPM card assemblies are available e MPMx D e MPMx S Table 5 summarizes the video capacities of the two MPMx card assemblies Table 5 MPMx Resource Capacity per Card Resource Type Voice IP H 263 CIF H 263 4CIF15 H 264 CIF VSW HD720p30 30 HD720p60 15 HD1080p30 Symmetrical MPMx MPM and MPM Modes MPMx MPM and MPM cards installed in the system cannot be used simultaneously The card type inst
13. alled in the system determines the Card Configuration Mode Therefore the RMX can operate in either MPM MPM or MPMx mode e MPMx Card Configuration Mode is the mode in which the RMX operates to fully utilize the increased power and capacity of MPMx cards e G 719 audio algorithm is not supported with MPMx Polycom RMX 2000 Hardware Guide Operating Mode Selection During Startup Restart When started with Version 7 x installed the RMX enters MPMx Mode by default when no media cards are installed Modes when MPM MPM MPMx cards are removed or swapped while the system is running e The switch between Card Configuration Modes occurs during the next restart e Installing or swapping MPM MPM MPMx cards while the system is off will not cause a switch in the Card Configuration Mode when the system is restarted it will restart in the Card Configuration Mode that was active previous to powering down 4 e The RMX switches between MPM MPM and MPMx Card Configuration System Information Changes The System Information includes License Information and general system information such as system memory size and Media Card Configuration Mode which in version 7 0 includes the MPMx Mode Table 6 summarizes the Operating Mode After Next Restart resulting from of adding or swapping MPM MPM MPMx cards in a running system Table 6 RMX Card Configuration Mode After Next Restart Current Media Card s Card s Operating Supported
14. and out the side of the MCU The drawer is connected to the Back plane by a connector Multi Processor The MPM cards perform the various RTP audio and video Module MPM processing functions on the RMX 2000 MPM cards are Card based on the ATCA standard with a card manager CM and up to 26 720MHz TI DSP s Two types are available e MPM F 26 DSP s e MPM H 13 DSP s Polycom RMX 2000 Hardware Guide Table 1 5 Polycom RMX 2000 Component Description Continued Multi Processor Module MPM Card Multi Processor Modulex MPMx Card The MPM cards perform the various RTP audio and video processing functions on the RMX 2000 unit TI C6455 processors are at the core of each MPM card which are available in the following assemblies e MPM 20 20 CIF resources e MPM 40 40 CIF resources e MPM 80 80 CIF resources Notes The MPM card s can only work with software version 4 0 or above Ensure that software appropriate to the MCU hardware configuration is installed in the MCU The MPM card can work only with a new environmentally friendly D type chassis and is disabled when inserted in a C type chassis The MPMx cards perform the various RTP audio and video processing functions on the RMX 2000 unit TI processors are at the core of each MPMx card which are available in the following assemblies e MPMx S e MPMx D Notes e The MPM card s can only work with software version 7 0 or above Ensure t
15. ber of a Profiles Maximum number of Reservations 2000 2000 2000 internal Scheduler 1 4 Polycom RMX 2000 Hardware Guide Resource Capacities The following table summarizes the resource capacities for a fully loaded system per card type per resolution in CP conferencing mode Table 1 3 System Resource Capacities per Resolution per Card Type in CP Resolution with MPM MPM with MPMx cris fom carne fee oraonas NR tm ee a TT a T7 erna a TT a TT TT TT cir oo speo a iw zaye a TT aT TT TT ISDN 7 E1 or 9 T1 per RTM ISDN card 1 5 Chapter 1 Hardware Description 1 6 The following table summarizes the resource capacities for a fully loaded system per card type per line rate in VSW conferencing mode Table 1 4 System Resource Capacities per Line Rate per Card Type in VSW Audio Video and Resources Resolution with MPM MPM with MPMx VSW 2Mb VSW 4Mb VSW 6Mb ISDN 7 E1 or 9 T1 per RTM ISDN card Polycom RMX 2000 Hardware Guide Site Requirements This section describes the requirements your site must meet for safe installation and operation of the system Safety Requirements For your protection please read these safety instructions completely before operating the equipment Look carefully for potential hazards in your work area moist floors ungrounded power cables frayed power cords missing safety grounds and so forth Locate the main circuit breaker within the room Locat
16. ccuun Polycom RMX 2000 Hardware Guide Table of Contents Hardware Description j j j j j 1 1 Main Features s s xiya cme bebe eve KE R H SENG once KE R 1 1 RMX 2000 Specifications EE ereke erer eke kek xe kek 1 2 RMX 2000 System Capacities y5 l l l d e NNN Hey NE yl kare 1 3 Conferencing Capacities A EELE E Ere er 1 3 Resource Capacities y ia cedike neda deal kel da k s r nekakek 1 5 Site JXeqUlir ments S csl kunnan delik cekin s rr ke kek bek SA Ke d k ka n k 1 7 Safety Requirement H4 nini klaslk iaa 1 7 Rack Mount Safety Precautions E EEEreeekereee 1 7 Installation Precautions 0 0 eee kerk reke 1 8 RMX 2000 Components 0 0 ceceeeeseseeseseeecseeecaeeecaeeecaeeneasereaseesaeeneaes 1 9 RMX 2000 Front Panel ssssscsscvssscssensssossesesssssesssenssessesnensses 1 9 RMX 2000 Rear Panel 0 0 0 dc lae RE de kelk bac n di y ke 1 12 EW N M go r r r xxrrmrmrrrr 1 12 RIM ISDN Ss su ce cena yere arana i acs centile teeny 1 14 ISDN PSTN Clock Source siinseid 1 15 Cables Connected to the RTM IP amp ISDN Card ei 1 15 MPM MPM and MPMx Media Cards 4 eee 1 16 MPM Resource Capacities per Card Type Assembly 1 17 MPMx Resource Capacities per Card Assemblyi 1 18 MPMx MPM and MPM Modes Eeee eee ereke kek 1 18 Operating Mode Selection During Sta
17. ctor levers are fully retracted into their housings Tighten the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit Turn ON the RMX 2000 MPM and MPMx Media Cards on page 1 16 4 For more information on the Card Configuration Modes after reset see MPM Chapter 1 Hardware Description Replacing the Fan Drawer 1 34 A Three fans are mounted in the Fan drawer where the airflow is from right to left Should one of these fans fail as indicated by a Fan LED you are required to replace the Fan drawer 1 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Fan drawer 2 Use the metal ejector levers to pull the Fan drawer out of its slot in the Backplane 3 Carefully slide the Fan drawer out through the front panel Warning The Fan drawer can be replaced when the RMX unit is ON however a replacement drawer must be inserted immediately The temperature increase is detected by the system when critical a system shutdown is initiated Slide in the replacement Fan drawer Push the Fan drawer firmly into the Backplane making sure it is properly seated in its slot Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the front panel of the RMX 2000 that secure the Fan drawer Polycom RMX 2000 Hardware Guide Replacing a Faulty MPM MPM MPMx Card Removing the MPM MPM MPMx Card from the MCU All
18. e the emergency power OFF switch within the room Never assume that power is disconnected from a circuit Use only the power cord supplied with the system The power cord should only be connected to a power outlet that has a protective ground contact Ensure that the power cord is easily accessible from the back of the system at all times Place the equipment in a well ventilated area where the vents are free from obstruction Do not place heavy objects directly on top of the RMX 2000 unit Do not use liquids around your equipment Rack Mount Safety Precautions The following precautions should be followed with regards to rack mount safety Keep the area around the RMX 2000 clean and free of clutter Decide on a suitable location for the equipment rack that will hold the RMX 2000 unit It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated You will also need it placed near a grounded power outlet Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them 1 7 Chapter 1 Hardware Description In a single rack installation stabilizers should be attached to the rack In multiple rack installations the racks should be coupled together Always make sure the rack is stable before extending a component from the rack You should extend only one compon
19. ent at a time extending two or more simultaneously may cause the rack to become unstable Before you install the rails determine the placement of each component in the rack Install the heaviest components on the bottom of the rack first and then work up Allow the power supply units to cool before touching them Always keep the rack s trays and card s slots closed when not servicing to maintain proper cooling Installation Precautions 1 8 A When handling electronic components standard anti static precautions must be observed Wear a grounding strap Handle cards by their edges only and do not touch their components or connector pins Keep components in anti static bags when not installed in the RMX2000 The following precautions should be followed with regards to installation of the RMX 2000 Use a regulating uninterruptable power supply UPS to protect the RMX 2000 from power surges and voltage spikes to keep your MCU operating in case of a power failure Place the RMX 2000 on a hard flat surface such as a desktop or mount it on 19 rack The airflow of the RMX 2000 is from right to left Be sure that the areas in the left and right side of the system are clear for proper ventilation Polycom RMX 2000 Hardware Guide RMX 2000 Components On the RMX 2000 components are located on both the front and rear of the MCU as listed in Table 1 5 Polycom RMX 2000 Component Description For more information
20. esult The Card Configuration Mode remains MPM e MPM card is enabled e The inserted MPMx card is disabled After Reset The Card Configuration Mode is MPMx The inserted MPMx card is enabled The remaining MPM card if not removed is disabled Chapter 1 Hardware Description RMX 2000 LEDs The RMX includes LEDs located on the front panel and rear panel In the front panel the LEDs reflect the state of the components The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP card RMX 2000 Front Panel LEDs The following items appear on the RMX 2000 front panel Table 1 1 RMX 2000 Front Panel LED s Fan Status Green ERDA Warning Fan or power failure Error Problem with power supply When the power cable is unplugged the FAIL LED is lit 2 3 seconds before turning OFF Polycom RMX 2000 Hardware Guide Table 1 1 RMX 2000 Front Panel LED s Continued MPM MPM ERR ON Major error on card Card Flashes During card startup RDY Green ON The card has completed startup successfully Flashes During card startup ACT Amber ON At least one participant is connected to a conference Flashes During card startup HS Blue Flashes Shut down process initiated by lightly pulling the CPU ejector levers This LED flashes in synchronization with the CNTL s card s HS LED ON Card is in a power down mode Card removal Initiated The card can be remo
21. hat software appropriate to the MCU hardware configuration is installed in the MCU The MPM card can work only with a new environmentally friendly D type chassis and is disabled when inserted in a C type chassis 1 11 Chapter 1 Hardware Description RMX 2000 Rear Panel The RMX 2000 rear panel contains the RTM IP card and optionally the RTM ISDN card The RTM IP card must be located on the bottom slot in the rear of the RMX 2000 In addition the rear panel houses the main power switch AC inlet a circuit breaker and additional communications ports RTM IP The RTM IP card provides system management based on the ATCA standard and connects to the backplane It controls and monitors the system fans and regulates power supply This card contains an Ethernet Switch that manages the network of the system routes data between the cards and components of the system and provides connectivity to external IP networks The RTM IP card connections include e 3 LAN ports e 10 100Mb ShMG port Future Use e 1 Serial port Future Use e 1USB port LAN1 LAN3 and the 10 100Mb ShMG ports shall not be used and the plastic caps covering those ports should not be removed Internal LAN LAN 1 3 Ports 10 100Mb ShMG connection Serial USB Standby button amp amp LEDs LAN amp LEDs LEDs Port Port LED SERIAL I 3 LNK LNK ERRACT Tio 6 6 6 6 696 ShMG 1Gb 1Gb 1Gb 1Gb RDY HS 1 4 SLOT LAN1 LAN 3 SAMG and the Serial port
22. ion 1 32 5 On the CNTL Module to be installed move the ejector lever to the fully open position 6 Slide in the replacement CNTL Module 7 Push the CNTL Module firmly into the Backplane making sure it is properly seated in its slot 8 Ensure that the metal ejector levers are fully retracted into their housings 9 Tighten the captive screws on the front panel of the RMX 2000 that secure the Functional CNTL Module 10 Turn ON the RMX 2000 For more information on the Card Configuration Modes after reset see MMPM MPM and MPMx Media Cards on page 1 16 Polycom RMX 2000 Hardware Guide Replacing the Power Supply Module A single supply unit powers the RMX 2000 Use the following procedure to replace a Power Supply Please verify the type of power supply used on your RMX 2000 Do not insert a different type of power supply than the current type installed on your system 9 Ensure that the power switch on the RMX 2000 is turned OFF O and that the power cords are disconnected from the MCU Unscrew the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit Use the finger grip to pull the Power Supply unit out of its slot in the Backplane Carefully slide the Power Supply unit out through the front panel Slide in the replacement Power Supply unit Push the Power Supply unit firmly into the Backplane making sure it is properly seated in its slot Ensure that the metal eje
23. it and the ISDN PSTN switch In an RMX witha single MPM MPM MPMx card the RTM ISDN card must be installed in the rear panel slot on the same level as the MPM MPM MPM x card In an RMX with two MPM MPM MPMx cards the RTM ISDN card can be installed in either of the two rear panel card slots Up to two RTM ISDN cards can be installed in one RMX 2000 Up to a total of 14 E1 or 18 T1 PRI cables can be installed with two MPM MPM MPMx and RTM ISDN cards Each RTM ISDN card includes the following connections e 7 El or9 T1 PRI lines that can be plugged into any of the 12 connections as shown in Figure 1 3 E1 and T1 spans cannot nbe connected simultanously to the same card therefore it is not possible to have a mixed E1 and T1 ISDN Network Service e 1LAN port amp LEDs E1 T1 connections amp LEDs PRI PRI2 PRI3 PRI4 PRI5 PRI6 PRI7 PRI8 PRI9 PRI10 PRH11 PRI12 EREBE EE on 2 H S H S LED Figure 1 3 RMX 2000 RTM ISDN Rear Panel Layout The RTM ISDN card supports 200 audio participants regardless of whether the spans are E1 or T1 Polycom RMX 2000 Hardware Guide ISDN PSTN Clock Source Each RTM ISDN card has its own primary and secondary clock source The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source This clock is used to synchronize ISDN spans only it is not the system clock A single clock source triggers an alarm that can be turned
24. it stop flashing and remain lit unscrew the captive screws and move the ejector levers to their fully open position and remove the MPM MPM card Chapter 1 Hardware Description Carefully slide the MPM MPM MPMx card out through the front panel POLY COM ee Installing the Replacement MPM MPM MPMx Card 1 2 3 On the card to be installed move the ejector levers to their fully open position Slide in the replacement MPM MPM MPMx card Push the MPM MPM MPM lt x card firmly into the Backplane making sure it is properly seated in its slot Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the front panel of the RMX that secure the MPM MPM MPM lt x card to the chassis Installing a New MPM MPM MPM lt x Card in a Powered On RMX 2000 If applicable loosen the captive screws and remove the slot cover On the card to be installed move the ejector levers to their full open position Insert the card into the slot until the ejector levers touch the front edge of the card cage Push the ejector levers to their closed position and tighten the captive screws on each side of the card securing the MPM MPM MPMx card to the RMX Polycom RMX 2000 Hardware Guide The blue HS LEDs on the MPM MPM MPMx card and the Control Unit start flashing and the power on cycle for the card is initiated The card s resources are added to the system resources list
25. nents are designed for high performance capacity and reliance e Main Features The Polycom RMX 2000 offers the following features Linux based Chassis based on the ATCA standard Support for standard network interfaces IP ISDN and LAN and large number of ports H 323 SIP video PSTN and ISDN New hardware technologies Telco grade high availability redundancy on line upgrading and dynamic resource allocation Easy integration of conference elements into external network management Enhanced Continuous Presence multi image video IVR Interactive Voice Response module Chapter 1 Hardware Description RMX 2000 Specifications Table 1 1 Polycom RMX 2000 Specifications Physical Height 3U 13 25 cm Width 19 48 26 cm Depth 15 74 40 cm Weight Up to 16 5 Kg Media Protocols Audio G711 G 719 G722 G722 1 G729A G 723 1 Siren14 Siren 22 Video H 261 H 263 H 264 Network Interfaces IP ISDN PSTN and LAN H 323 SIP PSTN LAN and ISDN Power Supply AC Input Range BTU Voltage range 100 240 VAC 4 8 AMP 50 60 Hz Maximum BTU output 3070 per hour Power Consumption AC Maximum Power 900 Watts consumption Environment 0 40 C 22 104 F 30 70 C 40 158 15 90 no condensing 1 2 Polycom RMX 2000 Hardware Guide RMX 2000 System Capacities Conferencing Capacities The following table summarizes the different conferencing capacities Table 1 2 System
26. onnection flickers with Packet activity ON when the active network is 10 100Mb flickers with Packet activity SLOT 1 4 LNK 1 4 Green ON with an active network LEDs connection flickers with Packet activity 1Gb 1 4 Amber ON with a 1Gb online connection flickers with Packet activity Chapter 1 Hardware Description Table 1 2 RMX 2000 RTM IP LEDs Continued LED ShMG LEDs ON Major error on RTM card Flashes During system startup ON Packet flow to and from the MCU chassis Flashes During system startup Blue OFF Normal Flashes During power down process ON RTM IP card may be removed Blue ON CPU amp System are ina standby OFF mode Green ON RTM IP card has successfully completed startup Flashes During system startup Standby LED Polycom RMX 2000 Hardware Guide RTM ISDN The following LEDs appear on the RTM ISDN Table 1 3 RMX 2000 RTM ISDN LEDs Name LAN LED 1 LNK Green ON with an active network connection flickers with Packet activity 1 Gb Amber ON when 1Gb connection is online flickers with Packet activity H S Flashes This LED is activated when the MPM MPM card Hot Swap functionality initiates a power off routine on the MPM MPM MPMx and RTM ISDN cards ON Power on the RTM ISDN card has been switched OFF This LED is activated by the MPM MPM MPMx card when the MPM MPM MPM x s card Hot Swap functionality powers off the MPM
27. rtup Restart 1 19 System Information Changes EE Emere 1 19 RMX 2000 LEDS 252 0isss 28 ipei nE EE EE EE AENA 1 22 RMX 2000 Front Panel LEDS rere erkeke 1 22 RMX 2000 Rear Panel LEDS rere erkeke 1 25 RIEMIP aeee n rrr 1 25 RIM ISDN ucu ean mi o aa A ki win k el ta 1 27 RMX Chassis Typesetter 1 28 Component Replacement rer eer kek k kk keke 1 29 Types of Ejector Levers on RMX Componen 1 30 Using the All Metal Ejector Lever eee eee 1 30 Using the Modified PMC Compatible Ejector Lever 1 30 Table of Contents Replacing the CNTL Module E ee rreerkerekeke 1 31 Replacing the Power Supply Module eee 1 33 Replacing the Fan Drawer 0 ccescsssssesescsescseesescseneseseseenenens 1 34 Replacing a Faulty MPM MPM MPMx Card 1 35 Removing the MPM MPM MPMx Card from the MI esle sis baile eb r eee l de kek ney SE Ye H n ee ye 3 SS 1 35 Installing the Replacement MPM MPM MPMx Card 1 36 Installing a New MPM MPM MPMx Card in a Powered On RIV N 2000 54 545 4x54454444 5 2 0 a v keve a ncaa dee Hee EKE e s 1 36 Replacing a RTM ISDN Card EE iEE erer rekekekeke 1 37 Replacing the RTM IP Card J rrr erer 1 39 Hardware Description This Hardware Guide provides information on the RMX 2000 and its components This system utilizes a modular universal slot platform whose compo
28. s are only for debugging and not for customer use Figure 1 2 RMX 2000 RTM IP Rear Panel Layout Polycom RMX 2000 Hardware Guide The following items appear on the RMX 2000 rear panel Table 1 6 RMX 2000 Rear Panel RTM IP Component Description Ce Cs NA Disconnected Note LAN 1 is covered with a plastic cap that should not be removed LAN 2 Used for the Network connection LAN 3 For Remote Access only using the Alternate Management Network For more information see the RMX 2000 Administrator s Guide Appendix F Alternate Management Network on page G 1 Note When not in use LAN 3 is covered with a plastic cap that should not be removed 10 100 ShMG NA For debugging purposes only Note 10 100 ShMG is covered with a plastic cap that should not be removed NA For debugging purposes only USB USB key connection For more information see the RMX 2000 Getting Started Guide First Time Installation and Configuration on page 2 1 Standby button Toggle between CPU activation and standby Chapter 1 Hardware Description RTM ISDN RTM ISDN LAN LAN 1 TI The RTM ISDN card connects directly to an MPM MPM MPMx The RTM ISDN card routes data between the MPM MPM MPM lt x cards and components of the system converts ISDN T1 E1 media to IP packets and provides connectivity to external ISDN networks The RTM ISDN card is installed on the rear panel of the RMX interfaces between the RMX un
29. see the descriptions of the RMX 2000 Front Panel on page 1 9 and RMX 2000 Rear Panel on page 1 12 4 0 a new environmentally friendly RMX 2000 chassis is in use For more Please verify the type of chassis used on your RMX 2000 Starting with version information contact your next level of support RMX 2000 Front Panel Figure 1 1 shows the front panel of the RMX 2000 The front panel provides access to the RMX 2000 main CNTL modules MPM MPM MPMx modules Power Supply drawer Status LEDs and Fans MPM MPM MPMx Cards amp LEDs Fan Drawer n Fan amp ee Power _ ors Status LEDs POLYCOM RMX 2000 USB ports not for Control Unit Optional CPU amp customer use amp LEDs LEDs Figure 1 1 RMX 2000 Front Panel Power supply Drawer 1 9 Chapter 1 Hardware Description Table 1 5 Polycom RMX 2000 Component Description CNTL CPU The CNTL module controls and manages the RMX 2000 Module The CNTL module has an ComExpress Pentium M 1 4GHz processor a 40GB hard disk drive 1GB Compact Flash and 1GB of DDR RAM The Operating System is Linux Power Supply The Power Supply drawer is located below the MPM Drawer MPM MPMx Cards and is connected to the backplane by means of a power connector It operates at 100 240 volts AC 50 60 Hz and provides 48VDC 700W output with built in load sharing capabilities Fan Drawer Three fans are mounted sideways in a drawer Airflow is from right to left
30. t also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices Compliant with European Battery Directive 2006 66 EC To comply with the European Battery Directive 2006 66 EC dispose of weak and worn out batteries in accordance with local and national regulations Chinese Communication Certificate E HA A m ZEAE BaP an RRO ER OLR AET SEA RRR SE AT fij Taiwan Complies with IDA standards DA101619 Bee Ab fet H EE PARA VE m Cele EB eee H HIR TRE R CAA etal F EHER PER ERR Bae BS HOTT Singapore Certificate Russian Communication Certificate The Polycom RMX 2000 complies with the Russian Ministry of Communication requirements stated in certificate OC 1 MM 15 CCC Muucsas3n Po
31. t panel or the rear panel Only MPM MPM MPMx cards are Hot Swappable The RTM IP and RTM ISDN card are not Hot Swappable System shutdown is required when replacing the RTM ISDN or RTM IP card The following components can be replaced when they are faulty e CNTL Module see Replacing the CNTL Module on page 1 31 Power Supply Module see Replacing the Power Supply Module on page 1 33 Fan drawer see Replacing the Fan Drawer on page 1 34 e MPM MPM MPM lt x card This card is hot swap enabled See Replacing a Faulty MPM MPM MPMx Card on page 1 35 e RTM ISDN card see Replacing a RTM ISDN Card on page 1 37 e RTMP card see Replacing a RTM ISDN Card on page 1 37 Warning e All maintenance tasks are to be performed by qualified authorized personnel e Use only replacement parts supplied by your dealer e Follow all procedures Do not skip any steps Before replacing parts e To ensure a part needs replacing complete the troubleshooting procedures e Identify exactly which part needs replacing Make sure you have the correct replacement part on hand Make sure you are using proper ESD equipment to prevent damage to the system Note On all cards if during the startup phase the blue HS LED remains lit please make sure that the card is properly seated in it s slot If this problem persists contact your next level of support Chapter 1 Hardware Description Types of Ejector Levers on
32. to be installed in accordance with the National Electrical Code The branch circuit overcurrent protection shall be rated 20 A for the AC system This equipment has a maximum operating ambient of 40 C the ambient temperature in the rack shall not exceed this temperature To eliminate the risk of battery explosion the battery should not be replaced by an incorrect type Dispose of used batteries according to their instructions CE Mark R amp TTE Directive Polycom Inc declares that the Polycom RMX 2000 is in conformity with the following relevant harmonized standards EN 60950 1 2001 EN 55022 1998 A1 2000 A2 2003 class A EN 300 386 V1 3 3 2005 Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment mus
33. ved safely once the CPU ejector levers are fully open Card Insertion Initiated If during the startup phase the blue HS LED remains lit please ensure that the card is properly seated in the chassis If this problem persists contact your next level of support Chapter 1 Hardware Description Table 1 1 RMX 2000 Front Panel LED s Continued CNTL Unit ON Major system error In case of an active alarm this light is ON and the RDY green is OFF OFF Normal Flashes During system startup Green ON CPU card has successfully completed startup This light turns green after completing the entire system configuration OFF Turns OFF when the ERR red LED is activated Flashes During system startup Amber ON At least one endpoint is connected to the system Flashes During system startup OFF Normal Flashes Hard disk is active Blue Flashes Indicates when the power down process is initiated on an MPM MPM MPM x card This LED flashes in synchronization with the MPM MPM MPMx s cards HS LED OFF Normal ON CPU may be removed Polycom RMX 2000 Hardware Guide RMX 2000 Rear Panel LEDs RTM IP The following LEDs appear on the RTM IP card Table 1 2 RMX 2000 RTM IP LEDs ame LAN LEDs 1 3 ON with an active network connection flickers with Packet activity 10 100 ShMG LEDs 1 Gb ON with a 1Gb online connection flickers with Packet activity ON with an active network c
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