Polycom 3725-18101-001B User's Manual
Contents
1. Entering Licensing Information The Polycom RAS200A server includes a trial license for 50 seats which allows you to start using the product immediately The trial license is valid for up to 60 days starting with the date of first time setup In addition you receive one or more license certificates according to your order You must activate each license to receive a license number Note Licenses are available in 50 100 and 200 seats The Polycom RAS200A supports a maximum of 500 seats To obtain a software license number 1 Goto System Setup gt Licensing Record the Polycom RAS200A serial number which is listed in the middle of the Licensing screen Goto http extranet polycom com Log in or create a new user account Go to Polycom Resource Center Home gt Product Activation E gt Enter the Polycom software license number listed on the license certificate and the serial number you recorded in step 1 6 Click Generate Configuring the Polycom RAS200A 7 When the license number appears record it To enter the license number in Polycom RAS200A 1 2 Go to System Setup gt Licensing On the Licensing screen enter the new license number and serial number and click Update The license number appears in the list Figure 2 2 Licensing Screen Polycom RAS200A os BREESE sses System Setup Licensing Serial Number New License Key Update Cancel Number2. Cancel You can modify Polycom RAS200A system settings To change Polycom RAS200A settings 1 Goto System Setup gt System Settings 2 Figure 2 5 System Settings Screen 3 Polycom RAS200A SYSTEM SETUP System Setup System settings On the System Settings screen enter required changes and click Update System Name PoLvcomoss2280 IP Address 172182356 Subnet Mask 255 255 2480 Default Gateway asi DNS Server rast Current Date May 2006 Current Time 2 35 PM System Time Zone GMT 08 00 Pacific Time US amp Canada Tijuana Auto adjust for Daylight Saving I Update Cancel Note Polycom RAS200A If you change the IP address the system requests that you restart the Administrator s Guide In this screen you specify the following information Item Description System Name Defines the NetBIOS name of the Windows server Must be between 6 and 16 characters long dashes and underscores are valid characters IP Address Defines the static IP address of the server Subnet Mask Defines the network s subnet mask for the server s IP address Default Gateway DNS Server Defines the static IP address of the server s gateway Defines the static IP address of the DNS server Current Date Specifies the current system date of the Polycom RAS200A If you change the date the system date o
3. 1086 MergeSessions failed MGC was n 05 07 2006 11 39 50 001 10001083 MergeSessions failed MGC was n 05 07 2006 14 57 43 956 10001000 HoldP2PSession failed Hold called 05 07 2006 14 59 20 519 10001003 HoldP2PSession failed Hold called 05 07 2006 15 03 56 353 16777249 Lo 393255 SendStatusNotification f Object refer 05 07 2006 15 10 53 513 10001021 Pai HoldP2PSession failed Hold called The default path for the log file appears in the Input Log File field To select a different input log file click Browse Enter the requested information in the Filtering Options section Click Show Log to display the list of errors based on the specified filtering options below this section Click the Close box when you are done Administrator s Guide Index B backup and restore utility 3 3 C changing the password 2 3 contacting Polycom Technical Support vi conventions in documentation v creating conferences 2 4 D database backing up 3 4 restoring 3 5 database maintenance 3 3 device documentation downloading 2 1 documentation resources v downloading device documentation 2 1 E error handling 4 1 F factory reset 3 3 Failure Viewer utility 4 1 features and capabilities 1 1 L licensing information 2 2 log files downloading 3 2 troubleshooting 3 2 logging in 2 1 M MGC devices adding 2 6 changing settings 2 6 2 8 checking status 4 1 deleting 2 6 2 9 setting up 2 6 MGC Manager 2 6 minimum sy
4. Of Seats Currently Used 4 System Serial Number 0013D4013599 m LICENSE KEY EXPIRATION DATE SEATS 500 T xBE2 02E1 8920 0000 0100 1 1 9999 Changing the Password Make sure you change the administrative system password after you have completed the first time setup To change the password 1 2 3 Open Internet Explorer and log in to the Polycom RAS200A server Go to System Setup gt Change Password In the Change Password screen enter the new password confirm it and then click Update Administrator s Guide Figure 2 3 Change Password Screen Polycom RAS200A o 8 DIRECTORY SETUP SYSTEM SETUP System Setup Change password CHANGE PASSWORD New Password Confirm New Password Update Cancel Viewing or Changing Profiles The Polycom RAS200A uses a profile to create conferences on the MGC and can create a profile automatically when you add an MGC to the Polycom RAS200A Note You can only view or change the profile name To view or change the current profile name 1 Go to System Settings gt Profiles The current profile name appears in the Profiles screen 2 Inthe Profiles screen enter the name of the new profile in the Profile Name field and click Update Figure 2 4 Profiles Screen Configuring the Polycom RAS200A Polycom RAS200A ERG system semue System Setup p Profiles Profile name Alcatel Update Changing System Settings
5. Polycom RAS200A Administrator s Guide Version 1 0 0 August 2006 P N 3725 18101 001B Trademark Information Polycom the Polycom logo design SoundStation SoundStation VTX 1000 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System ImageShare iPower MGC PathNavigator People Content PowerCam Pro Motion Siren StereoSurround Visual Concert VS4000 and VSX are trademarks of Polycom Inc in the United States and various other countries All other brand and product names are trademarks or registered trademarks of their respective companies Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer This software is provided as is with no explicit or implied warranties in respect of its properties including but not limited to correctness and fitness for purpose Copyright Information 2006 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc ret
6. Technical Support Restoring the Database Note Note Before you start the restoration process complete the following e Lock the database to prevent access during the restoration process e Stop the Polycom service Go to Start gt Settings gt Control Panel gt Administrative Tools gt Services To restore the database You can only restore the database to a local drive 1 In the Server Restore section in the Folder for backup files field type the full path and name of the input file to use for restoring the database Alternatively click Browse to locate this file To prevent database corruption make sure you identify the correct source file to use for restoring the database 2 Click Restore to start the restoration process 3 Ifthe process is successful an informational message appears If the process is not successful an error message appears 4 Ifan error message appears retry the restoration procedure 5 If the error message reappears contact Polycom Technical Support 6 After the database has been restored restart the Polycom service Administrator s Guide Troubleshooting This chapter describes how to troubleshoot problems on the Polycom RAS200A server Checking the Server Status On the Login screen make sure the status of the Polycom RAS200A system is Ready If the status is Not Ready click the Status link The server s status should change to Ready in about five m
7. ains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Portions of the VSX software are copyright 2001 by Dr Brian Gladman The following terms and disclaimer apply only to Dr Gladman s AES encryption implementation Copyright 2001 Dr Brian Gladman brg gladman me uk Worcester UK All rights reserved License Terms The free distribution and use of this software in both source and binary form is allowed with or without changes provided that 1 distributions of this source code include the above copyright notice this list of conditions and the following disclaimer 2 distributions in binary form include the above copyright notice this list of conditions and the following disclaimer in the documentation and or other associated materials 3 the copyright holder s name is not used to endorse products built using this software without specific written permission Contents Contents About This Gade csi aria Documentation Resources o
8. e The bottom half enables you to restore the database For instructions see Restoring the Database Figure 3 3 Polycom RAS200A Backup and Restore Utility Dialog Box fi ls Polycom RAS200A Backup and Restore Utility Server Backup Folder for backup files CM Browse Backup Server Restore Folder for backup files CN Browse Restore Backing up the Database Note Note When you back up the database the resulting file that the utility creates has a bak extension and a pre defined name of DirServicesYYYYMMDD For example a file created on March 1 2006 is automatically named DirService20060301 bak You can only back up the database to a local drive It is recommended that you store the database backup file in a safe network location To back up the database 1 Inthe Server Backup section in the Folder for backup files field type the destination folder name for the database backup file Alternatively click Browse to locate this folder on your local drive Do not include a back slash 1 at the end of the folder name 2 Click Backup to start the backup process which takes only a few seconds 3 Ifthe process is successful an informational message appears If the process is not successful an error message appears Maintaining the Polycom RAS200A 4 Ifan error message appears retry the backup procedure 5 If the error message reappears contact Polycom
9. et only if Polycom Technical Support informs you it is required To ensure a successful implementation you and Polycom Technical Support should go through this procedure together To perform a factory reset 1 Insert the System Rescue CD into the CD drive and restart the system The system automatically restores the factory default settings A success message appears when the original disk image has been restored which may take up to ten minutes 2 Remove the CD from the CD drive and restart the server by turning it off and then on 3 Complete the first time setup according to instructions listed in the Polycom RAS200A Getting Started Guide 4 Reinstall all software upgrades and restore the database Maintaining the Database Polycom provides a utility RAS200ABackupRestore exe to back up and restore the internal database You can run this utility remotely directly on the server or in unattended mode from the command line If you want to perform periodic backups use the following command RAS200BackupRestore backup lt backup folder gt For example RAS200ABackupRestore backup c tmp backs up the database to the c tmp folder Administrator s Guide To start this utility gt gt On the server s desktop double click the RAS200ABackupRestore exe file The Polycom RAS200A Backup and Restore Utility dialog box appears The top half enables you to back up the database For instructions see Backing up the Databas
10. f the Polycom RAS200A also changes Current Time Specifies the current system time of the Polycom RAS200A If you change the time the system time of the Polycom RAS200A also changes System Time Zone Specifies the time zone in which the system resides Auto adjust for daylight savings Select this check box to adjust the clock automatically for daylight savings time Setting up MGC Devices To monitor and manage MGC devices you must add them to the Polycom RAS200A server To add MGC devices 1 Goto Directory Setup gt Devices The List of MGC Devices screen appears In this screen you can add change delete and update the status of MGC devices Note The Polycom RAS200A only lists MGC devices that have registered with it You manually register the MGCs by adding them to the List of MGC Devices screen Configuring the Polycom RAS200A Figure 2 6 List of MGC Devices Screen ADMINISTRATOR VIEW About bout Polycom RAS200A o a LIST OF MGC DEVICES Da De Da m sevicenane manonss Dreier oo sans T msc224 172 22 153 224 MSC High Available 2 Click Add The Add Device screen appears Figure 2 7 Add Device Screen 3 Polycom RAS200A ea 3 Polycom RAS200A Device Name IP Address Do TI Admin User ID Do TT Password oo Priority 3 Inthe Device Name field enter the name of the MGC 4 Inthe IP Address field enter the IP address of t
11. he MGC controller Administrator s Guide In the Admin User ID field enter the administrative user s login ID for the MGC In the Password field enter the password of the administrative user for the MGC In the Priority drop down list select High Medium or Low The priority specifies the order of MGCs to use when you have multiple MGCs Five is the lowest priority zero is the highest priority Click Update Repeat steps 7 through 13 to add multiple MGCs Editing MGC Devices You can change device settings for MGCs To edit MGC device settings 1 2 Go to Directory Setup gt Devices In the List of Devices screen select the device you want to change and click Edit In the Edit Device screen make your changes You can change the IP address the administrative user s login ID the administrative user s password and the priority Figure 2 8 Edit Device Screen Polycom RAS200A o a DIRECTORY SETUP Do sysTeMserup Directory Setup mp Devices Device Name mge IP Address 7222153224 Admin User ID accoro Cs Password Ey Priority Hon Update Cancel 4 When you are done click Update The List of MGC Devices screen updates to reflect your changes Configuring the Polycom RAS200A Deleting MGC Devices When you no longer use a specified MGC you can delete it from your network To delete MGC devices 1 2 Go to Directory Setup gt Devices In the List of De
12. ices to enable multipoint video conferences e Video conference creation modification and deletion Enabling of point to point and multipoint calls Minimum System Requirements To interact with the Polycom RAS200A the client computer must meet the following minimum system requirements e Microsoft Windows XP Professional SP2 Internet Explorer 5 5 Intel Pentium II processor e 64 MB RAM 128 MB is recommended Administrator s Guide 2 Configuring the Polycom RAS200A Logging In This chapter describes how to configure the Polycom RAS200A You access the Polycom RAS200A through Microsoft Internet Explorer To access the Polycom RAS200A 1 Launch Internet Explorer 2 Type the IP address of the system in the Address line and press Enter For example http YOUR_S To log in to the Polycom RAS200A ERV ER S IP ADDRI ESS gt gt Enter the Administrator s password and click Login The default password is admin To download documentation for PVX VOA 1 On the Login screen click the Downloads link 2 In the screen that appears select the guides or guides that you want to download and click OK Administrator s Guide Figure 2 1 Login Screen POLYCOM o iba Polycom RAS200A Administrator Password NS Login Version 1 0 0 47 Server Status To log out of Polycom RAS200A gt gt Click the red arrow e in the upper right corner of the screen
13. inutes Verifying the MGC Device Status On the List of MGC Devices screen you can check the status column to view the device status of each MGC Make sure the status is Available If the status is Not Available click Refresh The device s status should change to Available in about five minutes Using the Failure Viewer Utility The failure viewer utility can provide additional technical information for Administrators and Polycom Technical Support when calls do not go through successfully For example if a device was busy and rejected a call as a result the associated line in the failure viewer includes the participant s name and the error description Error 486 Busy here This utility is installed and accessible on the desktop of the Polycom RAS200A server To use the failure viewer utility 1 Double click the Failure Utility icon on the desktop The Polycom RAS200A Failure Viewer Utility screen appears Administrator s Guide Figure 4 1 Polycom RAS200A Failure Viewer Utility Screen EB Polycom RAS 200A Failure Viewer Utility Input Log File C Program Files PolycomAlcatel PCAS log Browse Filtering Options Affected User Session ld Start Date End Date Show Log Date Time Session ID Session D User 1 User 2 User 3 Failed Command Error Code 05 07 2006 11 39 11 560 10001083 P2P HoldP2PSession failed Hold called 05 07 2006 11 39 50 001 1000
14. oooooororrrr nee neee V CONVENTIONS soris ses PIa ee ENE ee ee Se Se Se V Contacting Polycom Technical Support 00 0 0 eee eee vi 1 Overview of Polycom RAS200A 1 1 Features and Capabilities 0 eee eee 1 1 Minimum System Requirements nnes 0 06 eee 1 1 2 Configuring the Polycom RAS200A 2 1 EogsinsImn art dave er ee ea a a ii 2 1 Entering Licensing Information 0 0000 2 2 Changing the Password 0 cece eens 2 3 Viewing or Changing Profiles 000 e eee eee eee eee 2 4 Changing System Settings 00 eee eee eee 2 5 Setting up MGC Devices 0 nor 2 6 Editing MGC Devices 0 0 eee eee a eee 2 8 Deleting MGC Devices u sms ine em 2 9 3 Maintaining the Polycom RAS200A 31 Shutting Down the Server 0 rr 3 1 Rebooting the Server u anne 3 1 Downloading Log Files carro 3 2 Upgrading the Server soisi ur us sans 3 2 Performing a Factory Reset 0 0 06 c cece cee nee eee 3 3 Maintaining the Database 0 cece eee 3 3 Backing up the Database 0 0 002 0 3 4 Restoring the Database 0 0 c eee eee eee 3 5 4 Troubleshooting ss el Checking the Server Status 0 0 4 1 Verifying the MGC Device Status 0 00 0c eee eee 4 1 Using the Failure Vie
15. ownloading Log Files You can download log files to send to Polycom Technical Support for troubleshooting purposes To download log files 1 Go to System Settings gt Maintenance The Maintenance screen appears 2 Click Download Logs 3 When the File Download dialog box appears click Save to save the LogFiles zip file to your local drive Upgrading the Server You can update the system software by doing one of the following Open Internet Explorer In the Address line type the URL http www polycom com resource center and download the updated software from this location Request a software update on CD ROM from your Polycom Sales Representative To install a software upgrade 1 Doone of the following Ifyou downloaded the software update from the Polycom Web site double click the executable file to start the installation process Maintaining the Polycom RAS200A Ifyou ordered a CD ROM insert it in the CD drive The installation process should start automatically 2 Follow the on screen instructions in the Installation wizard to complete the upgrade installation Performing a Factory Reset A factory reset returns the system to its original state without any configuration A factory reset may be required only when an internal system error has occurred or the server does not start If possible you should back up the database before you perform a factory reset Note You should perform a factory res
16. stem requirements 1 1 Index 1 O obtaining a license number 2 2 P password changing 2 3 product overview 1 1 profiles changing 2 4 viewing 2 4 S server accessing 2 1 checking status 4 1 configuring 2 1 resetting 3 3 restarting 3 1 shutting down 3 1 upgrading 3 2 system settings modifying 2 5 T troubleshooting 4 1 V viewing errors 4 1 Index Index 2
17. vices screen select the device you want to remove and click Delete A confirmation message asks whether you want to delete the selected item Click Yes to confirm the deletion or No to cancel your request If you click Yes the List of MGC Devices screen updates to remove the selected item from the list Administrator s Guide 3 Maintaining the Polycom RAS200A This chapter describes how to maintain the Polycom RAS200A server Shutting Down the Server If you need to shut down the Polycom RAS200A system turn off the power with the button on the front panel or use remote access to shut down the server gracefully Rebooting the Server You can reboot the server Note You should only restart the server when a fatal error has occurred To restart the server 1 Go to System Settings gt Maintenance The Maintenance screen appears Figure 3 1 Maintenance Screen 8 Polycom RAS200A ed DIRECTORYSETUP SYSTEM SETUP System Setup gt Maintenance Reboot server Download logs Windows Remote Desktop Administrator s Guide 2 Click Reset Server A confirmation message appears asking whether you want to reboot the server The following warning message appears Figure 3 2 Warning Message Warning resetting the server is recommended only in extreme cases This action will reboot the server and stop all services for a while 3 Select Continue The system automatically reboots D
18. wer Utility ooo ooooooooomoomooooo 4 1 iii Administrator s Guide DAER ee tees Cares a ees One deere ena ed About This Guide This document Polycom RAS200A Administrator s Guide describes how to configure maintain and troubleshoot errors for the Polycom RAS200A server Documentation Resources Conventions In addition to this guide the available documentation that describes the Polycom RAS200A server includes e Polycom RAS200A Getting Started Guide Deployment Guide e Alcatel OmniPCX Enterprise User s Guide This guide follows these conventions e Boldface indicates an action that you perform in the application e Blue italics indicate references to other sections in this document e Italics indicate another related document vi Polycom RAS200A Administrator s Guide Contacting Polycom Technical Support For additional help contact your Polycom Administrator or Polycom Technical Support at one of the following e 1 800 POLYCOM e 408 474 2050 e techsupport polycom com Overview of Polycom RAS200A The Polycom RAS200A server provides a video conferencing management application that enables video communications in point to point and multipoint video conferences Features and Capabilities The Polycom RAS200A has the following features and capabilities e Registration maintenance and management of VSX and PVX video endpoints e Registration maintenance and management of MGC dev
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