Plantronics Headphones CS50 User's Manual
Contents
1. When your computer is powered on the CS60 USB will charge via the USB connection Connect USB connector to a free USB port on your computer A USB hub can be used but ensure that it can supply sufficient power 250 mA to charge the headset Alternatively the velcro strips included can be used to attach the base unit to a PC POSITIONING monitor However if that causes noise or interference problems see Positioning on page 7 The minimum recommended separation distance is shown above IMPORTANT Incorrect positioning can cause noise and interference INSTALLING PERSONO SUITE SOFTWARE 000000000009000000000000000000000900000000009000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000009000 Plantronics PerSono Suite software provides the link between your CS60 USB headset Using CS50 60 USB with Microsoft and compatible softphone applications on your computer PerSono Suite software x A provides the ability to remotely detect and answer end a call from your softphone office Communicator application via the headset call control button In addition to the softphones and features supported via PerSono Suite CS50 60 USB In addition PerSono Suite provides some basic configuration and status information about models support the following features for Microsoft Office Communicator MOC No2. Headset is uncomfortable when worn in over the ear mode 1 hear beeps in the headset Solution Lower the listen volume on your softphone until the distortion disappears f the distortion is still present lower the listen volume control on the computer Adjust volume on headset See page 12 Speak volume is too high Lower the speak volume on your softphone until the noise disappears If the noise is still present lower the microphone volume control on the computer Link to headset is lost Try to re establish a link by pressing the call control button Unplug the USB charger first then unplug the AC charger if used from the base for 5 seconds Plug the USB charger back in first then AC adapter if used to power back up Reset the whole system as described on page 18 Move the CS60 USB base further away from your phone AC charger is plugged into a power strip Plug the AC charger into the wall directly The CS60 USB will set itself as the default audio device in Windows Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio Headset may require reset See page 18 Headset battery needs to be charged See page 7 f you are using a laptop that regularly goes into standby or hibernation the optional AC power supply is provided to ensure the headset can be continuously charged Battery is deteriorating replace the battery with a new b
3. If re subscription fails within 2 minutes the headset will return to the un subscribed state Try the re subscription process again or call Technical Support To recover from some fault conditions refer to Troubleshooting page you may need to perform a system reset 1 Press both the call control button and the listening volume mute button for 5 seconds When the talk indicator light blinks release both buttons N Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation 3 Disconnect the USB charger first then the AC charger if used from the AC charging jack for 5 seconds 4 Reconnect the USB charger first then the AC charger if used The system reset operation is complete BATTERY REPLACEMENT 000000009000000000000000000000000000000000000000000000000000000000000099 The custom battery inside the headset should last 2 3 years When talk time decreases significantly you should replace the battery Call Plantronics at 0800 410 014 to order one Once you have received it follow directions below to replace Pinch both sides of the battery cover and lift Slide the battery out and gently separate to remove at the connection DO NOT pull the battery out by the wires Reconnect and install the new battery Pinch both sides of the battery cover and replace After replacing the battery remember to allow 3 hours to ful
4. briefly press the listening volume mute button straight in Press again to unmute You will hear 3 rapid beeps every 15 seconds to indicate mute is on To initiate the smart button press and hold the listening volume mute button for more than 2 seconds TRAVELLING WITH CS60 USB 6 900000000000000000000000000000000090000000000000000900000000000009000009 Gently push side to side to disassemble To turn headset back on press the call control button The talk indicator light will quickly flash green To conserve headset power and to comply with air travel regulations you should turn off the headset by simultaneously pressing both the call control button and listening volume mute button for 5 seconds When the green talk indicator light on headset blinks release both buttons NOTE Once turned off a single press on any button will turn the headset back on Beware that if not stowed properly the CS60 USB headset may inadvertently turn back on HEADSET CONTROLS 09000000000000000000000000000000000000000000000000000000000000000000009 Key Feature Action Tone Ascending descending Listening volume Rock back and forth tones 2 tones e an Press straight in and Smart button hold for more than 2 seconds 4 Mute enon Bey press 3 tones every 15 seconds A straight in Flash Rock in one direction for more than 2 seconds Making answering ending calls Short key press Mid tone Low battery w
5. gt e PLANTRONICS SOUND INNOVATION 9 e gt USER GUIDE PLANTRONICS CS50 60 USB WIRELESS HEADSET SYSTEM TABLE OF CONTENTS PACKAGE CONTENTS 9600000000000000900000000000000000000000000000000000000000090000000000099 9000090000000000000009000000000000000000000000000000000000000000900009990 Heacdset and wearing options Package contents 3 Features 4 Setup 6 Charging 7 Positioning i Installing PerSono Suite software 8 Configuration and Status a Adjusting fit 10 Making answering ending calls 11 Earloops Adjusting volume initiating flash 12 Muting a call initiating smart button 12 Base Travelling with CS60 USB 13 Headset controls 14 Base indicator lights 15 Troubleshooting for CS60 USB 15 Subscription 18 AC Charger System reset 18 Battery replacement 19 Maintenance 20 Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use REGISTER YOUR PRODUCT ONLINE software Visit www plantronics com productregistration to register your CS60 USB product online so that we can provide you with the best possible service and technical support PerSono Suite software CD FEATURES 090000909000909000000000000000000090000000000900000000000000000000000000900000000000000000000000000000000000000000000000000000000000000000000000000000000000009000 __
6. that the AC charger is securely connected to a working wall outlet and that it is the model supplied by Plantronics TROUBLESHOOTING FOR CS60 USB 0600000009090090000000900000000090000000000000000000000000000000000000009000000000000000000000000000000000000000000000000000009000000900000000000000000000000000000000 Problem My headset does not work with the base unit My headset does not work with my softphone I cannot hear caller Callers cannot hear me Solution Headset may be out of range of the base Move closer to base unit until the headset is within range Range varies with office environment Headset battery needs to be charged See page 7 If you are using a laptop that regularly goes into standby or hibernation the optional AC power supply is provided to ensure the headset can be continuously charged Listening volume is too low Press the volume up button on the headset See page 12 You may have to re subscribe your headset with the base See page 18 Check compatibility list on www plantronics com SoftphoneCompatibility to ensure your softphone is compatible for remote answer and disconnect Headset battery needs to be charged If you are using a laptop that regularly goes into standby or hibernation the AC power supply is available to ensure the headset can be continuously charged e CS60 USB may not be set as the default audio device in your softphone application Check that all cords ar
7. tone is heard place call from MOC base is flashing NOTE Once installation is complete we recommend that you set PerSono Suite to launch Initiate a call from headset if Press call control button once to turn on radio link then whenever the Windows operating system starts radio link is off green light on press again This will cause the MOC window to come base is NOT flashing to the foreground and dial tone is heard place call from MOC Initiate a call from MOC Place call from MOC headset is activated autornatically System Tray icons CS50 60 USB includes Intelligent Application Management logic that helps when a After installing and running the software one of the four system tray icons will appear PerSono Suite supported softphone and MOC are used on the same computer in the tray bar at the bottom of your screen showing status of headset communication with PerSono Suite Qe No headset detected e Headset detected no radio link to base e Headset detected and radio link to base active e Headset detected and radio link to base is locked on CONFIGURATION AND STATUS e Right click on the headset system tray icon and choose Options This will bring 2 the PerSono Suite Basic Options and Current Status Screens Refer to online application help for explanation details on the PerSono Suite software ADJUSTING FIT 090000000000000000000000000000000000000000000000090000000000000000000009 Retaining Ring Sna
8. Ringer switch On up position Off down position Stand pegs USB connector Front Charge indicator light red 4 i Status indicator light green Charge contacts 3 Headset docking cradle Back and side Subscription button access hole paperclip required AC charger port Headset Front Listening volume mute flash smart button Call control button Talk indicator light Rear Speaker Battery cover Microphone SETUP CHARGING 000000000000000000000000000090000000000000000000000000000000000000000009 6 90000009000000000000000000009000000900000090000000009000000000000009000009 1 hour minimum charge to continue setup t 3 hours full charge To install base unit first thread the USB cable through the bottom of the base so it rests in the notch Then attach the stand by inserting the stand pegs into the holds on the underside of the base unit 1 Slide headset into charging cradle 2 Gently press down on the headset to ensure that headset is in correct position Red charge indicator light on base will illuminate while charging and will go off completely when fully charged AC charging only When your computer is powered off the CS60 USB will not charge and the headset standby time will decrease Using the optional AC adapter will ensure your headset remains charged USB charging only
9. arning Return headset 5 minutes of talk time to charging cradle 1 tone every 10 seconds remaining Out of range warning Move closer to base 2 tones before range limit when on an 3 tones beyond range limit active call and active call will be suspended 1 tone will sound when returning within range call will be re established if within 15 minutes E Incoming call Press call control 3 repetitive tanas notification button to answer call P BASE INDICATOR LIGHTS Status indicator light Charge indicator light red Action Light Charging Red light illuminates brightly Fully charged Red light goes off Muted Green light flashes quickly Headset not in base Red light illuminates softly Headset link active Green light flashes slowly Headset link inactive Solid green light TROUBLESHOOTING FOR CS60 USB Problem Solution I ve plugged everything in but Check that the USB cable is connected to a the indicator lights won t come powered computer on Check that the computer is turned on and not in standby or hibernation mode f using a USB hub check that the AC power supply is correctly connected and that the hub can supply 250 mA to charge the headset f using the AC charger check that the AC charger jack is connected to the base unit
10. attery pack See page 19 Try changing earloop sizes Experiment to find the best fit or use the over the head band supplied One beep every 10 seconds is caused by a low battery warning Recharge battery by returning headset to the base charging cradle for one to three hours until charge light stays lit or stops blinking Two beeps is an out of range warning Move closer to the base Three beeps every 15 seconds indicate your mute is on Press the mute button once to turn mute off SUBSCRIPTION 00000000000090090000009000090000000900000000000000000000000000000000000999 The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed as follows 5 sec Return the headset to the charging cradle 1 Use a paperclip to press and hold the subscription button through the access hole on the base unit for a minimum of 5 seconds The status indicator light will then flash Press and hold the headset mute switch for a minimum of 5 seconds The headset indicator light will then illuminate N SYSTEM RESET Successful re subscription is indicated when the status indicator is fully illuminated and the talk indicator light is off 3 Disconnect the USB charger first then the AC charger if used from the AC charging jack for 5 seconds 4 Reconnect the USB charger first then the AC charger if used
11. e connected correctly Check that the base has power green indicator light and the headset battery is fully charged Headset may be out of range of the base Move closer to base unit until the headset is within range Range varies with office environment Adjust the listen volume on the headset see page 12 softphone and PC audio control Ensure the headset speaker is positioned snugly over your ear Incorrect softphone model selected Ensure you have selected the correct softphone model through the software You may need to re subscribe the headset See page 18 Headset is muted Press the mute button on headset to unmute the microphone See page 12 Headset microphone boom aligned incorrectly Align the headset boom with your mouth Speak volume is too low Increase the speak volume on your softphone until you can be heard by callers If the volume is still too low increase the microphone level on your computer Headset battery needs to be charged See page 7 Problem Sound in headset is distorted can hear echo in headset I can hear too much background conversation or noise l hear static that does not allow me to communicate People talk to can hear a buzz in the background The other headset was using to listen to music does not work any more My headset stops responding to button presses Battery talk time performance is significantly degraded even after a full charge
12. en not on a call so you can listen to other audio sources such as streaming audio on your PC You can open the radio link at any time by pressing the call control button on the headset NOTE Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset For softphones not compatible with PerSono Suite Check the PerSono Suite compatibility list at www plantronics com SoftphoneCompatibility for the most current information on softphone compatibility If your softphone is not currently supported by PerSono Suite remote detection and answer end via the headset does not function Pressing the call control button on the headset will only open and close the radio link providing audio you must answer the call from the softphone ADJUSTING VOLUME INITIATING FLASH 0900000000000000000000000000000000090000000000000000000000000000009000009 Rock the headset volume control back and forth to adjust listening volume To adjust the listen or speak volume of the softphone please refer to the softphone user documentation To adjust the listen or speak volume of the audio device on the computer use the Sound and Audio Devices section on the control panel in Windows To initiate the flash function see page 11 To switch between calls rock the volume control to either side for more than 2 seconds MUTING A CALL INITIATING SMART BUTTON To mute headset
13. ly charge MAINTENANCE 09000000000000000000000000000000000000000000000000000000000000000000009 1 Unplug the unit from the computer and the AC charger from the power source before cleaning 2 Clean the equipment with a damp not wet cloth 3 Do not use solvents or other cleaning agents TECHNICAL ASSISTANCE Visit our web site at www plantronics com support for technical support including frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center TAC is also ready to assist you on 0800 410 014 AUT BEL DEU ESP FRA GRC ITA IRL LUX NLD PRT SWE FIN CYP CZE EST HUN LVA LTU MLT POL SVK SVN V GBR PLANTRONICS SOUND INNOVATION www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design CS60 PerSono Suite and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other trademarks are the property of their respective owners Patents U S 5 210 791 6 735 453 D492 667 EM 69109 and Patents Pending 73467 03 07 09
14. p speaker into retaining ring of desired wearing option headband or earloop 1 Adjust headband to fit 2 Rotate headset in retaining ring until microphone is pointing towards your chin MAKING ANSWERING ENDING CALLS 000000900000000000900000000900000000000009000000009000000000000000090000099 To make a call Press the call control button on the headset The status indicator lights on both the base and the headset should go on indicating a successful link Dial using softphone To answer a call Press the call control button on the headset to answer a call When the ringer switch on the side of the base is on in the up position the base will ring with an incoming call So you can receive notification of a call even when not wearing the headset The feature is disabled when the ringer switch is in the down position To end a call Press the call control button on the headset To switch between calls Some softphones support a feature known as flash This allows you to place the current call on or off hold or to toggle between calls To do so rock the headset volume control either way for more than 2 seconds See diagram under Adjusting Volume Initiating Flash on page 12 When using PerSono Suite the radio link between the headset and the base will only be active during a call This is the default setting intended to preserve the battery life of the headset However you may wish to have the radio link active wh
15. te the system MOC features are built in to CS50 60 USB and do not require PerSono Suite software to be installed to work with MOC Check the PerSono Suite compatibility list at www plantronics com SoftphoneCompatibility for the most current information on softphone compatibility If your softphone is not currently supported by PerSono Suite please refer to page 11 Actondascription Ring detect answer incoming e If ringer switch in base is on base will ring once to MOC call while headset is in base indicate incoming call Lift headset and press headset 1 With the CD inserted go to the PerSono Suite main screen and click on Install the PerSono Suite Software Ring detect answer incoming Headset indicates incoming call from MOC press 2 Your softphone may require you to choose which audio device you wish to use Please MOC call if headset is notin base headset call control button to answer refer to softphone documentation for details End a call e Press headset call control button to end call or insert NOTE Once the CS60 USB is installed it becomes the default audio device in your computer headset into base You can set preferences manually in the Windows operating system through the Sounds and Audio Devices option in the control panel under the Audio tab Initiate a call from headset if Press call control button headset is activated and dial radio link is on green light on
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