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Pitney Bowes DM900 User's Manual

1. NOTE When creating your own barcodes create them in uppercase If you create them in lowercase the length of the barcode will be twice that of the same barcode created using uppercase text You can set up your system so that after it scans in a barcode value and displays it on the InteliLink Control Center screen it requires you to press the Enter key to accept that value You can do this if you want to be sure that an operator verifies that the correct barcode has been scanned By default the system will automatically enter the value as soon as it scans in the barcode To require you to press Enter to accept each scan 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 At the Barcode Scanner Setup menu select Auto enter 4 Select Off to disable the Auto enter This will now require you to manu ally press the Enter key after each scan SV60861 Rev F 5 31 5 Mailing System Setup 5 32 SV60861 Rev F SV60861 Rev F 6 Adding Postage Postage By Phone Meter Payment System c cccccesseeeeeestteeeteeees 6 2 Your 0 sorse erasian nenii a a a A ea aaia 6 2 09 3 USPS Rekey Requirements a conser ees 6 3 Managing Your Postage Funds 6 4 Connecting Your Postage Meter to an Analog Phone Lume 6 5 Checking Availabl
2. SUBACCOUNTS Total funds used Industrial and pieces Software b ssen processed for all accounts below User Friendly Testing Software Software Graphics Tes 6 Design Layout SUBSUBACCOUNTS Individual account totals for funds used and pieces processed 7 12 SV60861 Rev F SV60861 Rev F 8 Reports Introduction 0 a r a 8 2 Viewihg a Report EE 8 2 Printing a E E 8 2 Single fh eta ed ta ttset sta ad ae eed uate aes 8 3 Multi Account Summary REPOST 8 4 Last Five Refills Repott EE 8 6 USPS Confirmation Services Report System Printer Required 8 7 Account List Report External Printer Required ccccceeeeeeeenteeees 8 8 FUNDS EEN 8 8 System Set Up Repor ENEE 8 9 Error Report EE 8 10 JOD RE EE 8 11 Data Capture Report Non US Use On 8 12 Electronic Return Receipt Report 8 12 installed Pending Rates Report uzedoEeed gege ES 8 13 Last Rates Downloaded Report 8 13 View Download Log Report 8 13 8 Reports Introduction Viewing a Report Printing a Report Report Print Queue Creating a report is quick and easy on your mailing system With the capa bility to print out reports on roll tape or envelopes using the internal mailing system printer you can easily keep an accurate record of all your mailing activities NOTE The accounting reports described in this chapter are for the standard accounting package provided with your DM Series Digital
3. SV60861 Rev F 4 3 4 Running Mail 0 Determining the Correct Postage Mode 2 Feeding Mail or Printing Tape 1 If your mail requires no application of postage see Chart C on the fol lowing page to choose your mode If your mail requires postage you must determine if you can print directly on your mail You can feed mail if your pieces of mail are e under 1 2 in thick DM800 or 3 4 in thick DM900 e over 3 5 in 5 in or under 13 in 15 in e under 5 0 Ibs not too thin such as fliers or Tyvek envelopes or too fragile such as air mail and onion skin envelopes to pass through the feeder Meet the other requirements for mail feeding listed in Chapter 12 Specifications in this guide from Chart A below If your mail meets the above requirements select the appropriate mode If your mail does NOT meet the requirements for direct printing you MUST print a postage tape Select the applicable postage mode from Chart B on the following page Chart A Printing on Mail If Then use this mode You know the amount of postage needed for your piece of mail Key In Postage You do not know the weight of your piece of mail Attached Scale The pieces of mail are different weights but fall within the guidelines listed above and in the Specifications in Chapter 12 in this guide WOW Weigh On The Way An option you may be able to p
4. e If you create subaccounts for the original account they become the end links in the account chain and identify the departments where you dis perse funds EXAMPLE Account Engineering Subaccount Software Account Engineering Subaccount Industrial Design e The original Account now serves as an administrative account that owns and contains totals for the lower subaccounts e If you create subsubaccounts for subaccounts the subsubaccounts become the end links and identify the departments that are charged for postage EXAMPLES Account Engineering Subaccount Software Subsubaccount Software Testing Account Engineering Subaccount Software Subsubaccount Software Design Account Engineering Subaccount Industrial Design Subsubaccount Graphics and Layout Account Engineering Subaccount Industrial Design Subsubaccount User Friendly Testing When accounts are linked account subaccount or account subaccount subsubaccount they become a set and are treated as one separate account with one account number and one password The existing account number and password are rolled down to the subaccount when the first subaccount is created When you create another subaccount to this account you create another linked set of accounts with a different account number and password SV60861 Rev F Ze Standard Accounting This type of account structure allows you to view accounts and crea
5. 5 Confirm that the high value warning amount that appears in the dis played is correct Press the key corresponding to the option you want Use this option to specify how you want the system to notify you when you are running low on ink 1st Low Ink Warning 1 Press the Menu key on the control center and select Set Up 2 Select Basic Settings 3 Press the down arrow key and select 1st Low Ink Warning 4 Press the screen key corresponding to the option you want You can choose to have the system notify you when there is less than a 5 day supply of ink or you can choose to ignore the warning Repeat the above for 1 5 day notification SV60861 Rev F 5 17 5 Mailing System Setup Configuring System Timeouts Timeouts Display Sleep Timeouts Sleep This section describes how to set various system timeouts for your mailing system Timeouts 1 To access the system timeouts press the Menu key on the contrd center and select Set Up 2 Select Basic Settings and then Time outs to get all of the timeout options The timeout options are listed on the right All of these options are described in the fol lowing sections Display Sleep lt System Sleep gt Normal Preset Timer gt Feeding Timeout gt Transaction Timeout Standby Mode Least Power Usage In order to reach the lowestlevel of power consumption the mailing system can be manually switched Off while still plugged into the wall
6. What s in this Guide EE 1 2 Other Information EE 1 2 What You Need to know 1 3 Safety E 1 3 Important Information About Powering Off Your DM Series Digital Mailing Systemi EE 1 6 Te Read This First What s in this Guide Other Information Chapter 1 Read this First contains important information about USPS requirements and equipment and telephone safety precautions Chapter 2 Meet the DM Series Digital Mailing System gives an over view of the mailing system and the location of each control and machine feature Please read this section carefully It provides a foundation for the instructions in later sections of this book Chapter 3 Mail in a Minute explains the basics of running mail on your system By following these instructions you will be able to run mail quickly Chapter 4 Running Mail explains how to run mail in the different mail modes as well as when to use the various options Chapter 5 Mailing System Setup provides step by step instructions for customizing your mailing system to suit your needs Chapter 6 Adding Postage explains how to add postage funds to your postage meter Postal Security Device using the Pitney Bowes Postage By Phone Meter Payment system Chapter 7 Standard Accounting explains how to use the standard Accounting feature to track postage Chapter 8 Reports explains the different types of reports available and how to print them Chapter 9 Maintaining and U
7. Control Center The IntelliLink Control Center is locked due to required inspection Do a zero value refill to fulfill inspection require ments Insufficient funds Download funds from the Postage By Phone Meter Payment System See Chapter 6 Adding Postage IntelliLink Control Center or mailing system is not functioning properly Call for service Modem refill fails with Intellilink Con trol Center on or off mailing system Wrong Postage By Phone Meter Payment System telephone num ber entered in set up To enter correct telephone number 1 Press Setup key 2 Select Phone Setup 3 Select Refill Phone Number 4 Enter correct number 1 800 590 4857 Refill amount exceeds the funds in the account Press the Funds key to obtain a balance of your account 2 Select Get Postage By Phone Balance 10 12 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide IntelliLink Control Center Problems Description Possible Causes Solution Wrong ad or inscrip Mailing system is reset to factory 1 Select desired graphic tion yet appears in default mode 2 Push the Menu key menu list 3 Select Meter Stamp Options 4 Select Advertisements or Inscriptions 5 Change the Normal Preset Timeout See Chapter 5 Mailing System Setup for more information Weigh On The Way Problems Description Poss
8. Press the down arrow key and then select Barcode Scanner At the Barcode Scanner Setup menu select Barcode Prefixes Select the Prefix Size and then select 1 or 2 whichever is appropriate Select the appropriate barcode prefix option according to the table If your accounting system is And the barcode contains Select this barcode prefix option Business Manager a prefix and Account Name Account Name Prefix a prefix and Account Code Account Code Prefix a prefix and Job ID 1 Job ID 1 Prefix a prefix and Job ID 2 Job ID 2 Prefix INVIEW or Budget Manager a prefix and Account Name Account Name Prefix a prefix and Speed Code Speed Code Prefix a prefix and Job ID 1 Job ID 1 Prefix a prefix and Job ID 2 Job ID 2 Prefix 6 When you select the barcode prefix the default value for that option appears on the screen To enter a new value press the Clear key to remove the default then type in the prefix character s NOTE Barcode prefixes are case sensitive 7 Press the Enter key 8 As soon as you make your selection the Barcode Scanner Setup menu reappears You can make other selections or press the left arrow key to return to the Set Up menu 5 30 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Combining Barcodes Setting Auto Enter If you need to combine multiple barcode scans into a
9. A permit is a special postal mark used instead of the usual meter stamp imprint You open a permit account at the Post Office These permits pro vide you with special processing or discount rates The Pitney Bowes system that allows you to purchase postage over the phone line See Postal Security Device SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Postal Security Device PSD Postage Tape Presets Printer Nozzle Prompt Quick Refill Rate update Reports Key Return Receipts Restricted Delivery Screen Keys Seal Key Shape Based Rating Shingle Side Guide Signature Confirmation The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards The PSD is contained in the DM Series Digital Mailing System IntelliLink Control Center Tape on which reports or meter stamps are printed when a piece of mail is too large or small or too fragile to run through the mailing system A combination of mailing system settings you create and name so that you can call them up as a named preset thereby eliminating the need to enter each setting whenever you use this combination of settings The mechanism in the print engine that sprays the ink onto the envelope or tape A displayed message requesting you to respond to a choice condition or action This refill repeats the same amounts of the previo
10. Cartridge containing the ink used to produce the meter stamp An optional message such as First Class or Non Profit that prints verti cally to the immediate left of the postage imprint A meter check required by the USPS A warning message that alerts you when you attempt to use more postage than is currently in your Postage Meter Postal Security Device PSD See Control Center Relieves the tension along the feeder path A code that locks the mailing system with a four digit password preventing unauthorized use of your meter You may set your machine to warn you when your funds go below a speci fied amount Press to view the main settings and options available See Postal Security Device Postage stamp printed directly on a piece of mail or tape using a meter device in place of traditional glue or adhesive affixed stamps This type of postage requires a special form of indicia called an information based indi cia IBI The US Postal Service s IBI Program IBIP is the program that makes printing of postage by a meter device possible Mail consisting of varying lengths and widths Press to choose from a variety of mail processing modes That part of the mailing system that dials the Pitney Bowes Postage By Phone Meter Payment System center and transfers information over the phone The part of the IntelliLink Control Center that you use to enter amounts and numbers See Supervisor Password
11. Contact your Pitney Bowes representative or call the Help Desk if you are not sure Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Network Settings The Network Set Up screen appears and displays the following options Distributor Parameters e Mailing System Network Settings 3 If you select Distributor Parameters the system displays the following connection parameters e Global Account amp User Id e Global Password e ANIL CZ Server IP s ANI LCZ Server Port e Primary DNS Server e Secondary DNS Server e Distributor URL e Backup Data Center URL 4 If you select Mailing System Network Settings the system displays the following options Get IP Address e IP Address e Subnet Mask Default Gateway e MAC Address you cannot modify this 5 Select the parameter you want to edit and make the changes 6 Press Enter when complete Phone Network This option is available only on systems that have the optional Remote Set Up Remote Refill feature installed PC Refill Use this option to turn the Remote PC Refill feature on or off NOTE Once you select this option the system will restart 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 If necessary press the down arrow key and
12. If you have previously set up your system so that it automati cally advances the date at 3 PM and you created a custom preset with the Advance Date set to zero that is you did not advance the date then e if you recall the preset before 3 PM it will print today s date on your postage e if you recall the preset after 3 PM it will print tomorrow s date on your postage To automatically advance the date by 24 hours press Menu button select Set Up press the down arrow key then select Date will advance after Example 3 If you have previously set up your system so that it automati cally advances the date at 3 PM and you create a custom preset that advances the date by 2 days then e if you recall the preset before 3 PM the system will set the date two days ahead e if you recall the preset after 3 PM the system will still set the date two days ahead 5 22 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Editing Custom Preset Values Viewing Renaming or Deleting Presets To edit an existing custom preset you define its new values and then over write the old values 1 2 3 an N Enter the new values for the mail job that correspond to the custom pre set you want to change or edit Press the Custom Presets key Press the right arrow key Set up Presets appears next to the right arrow key Press the screen key for Store Current Setting to Preset
13. If you want to use the system printer select Mailing Machine Press the Start or Tape key to print on an envelope or tape The Report Print Queue will function with most standard reports except for the Confirmation Services reports A warning message will appear if you attempt to print a Confirmation Services report when there are reports in the queue If a series of reports are scheduled to print the Reports Queue option will appear on the main report screen 1 Press the Reports key 2 If necessary press the down arrow key and select Reports Queue Once selected this option will list information about the report that is currently printing as well as a list of the reports that are remaining in the queue NOTE You can cancel reports out of the queue If the printer runs out of paper the Check external printer message will appear on the main screen 8 2 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Single Account Report The Single Account Report gives the total pieces of mail and the postage for a selected account After you select Single Account Report the last account used is displayed To view another account press the screen key for Select Another Account If you have re powered the system since the last time you processed mail the Select Account screen displays Use this screen to choose a specific account for the report Accounts can be printed even if they ar
14. Print Position Meter Stamp Options Multiple Tapes Meter Stamp Options Custom Messaging You can have a variety of inscriptions appear on your piece of mail For a list of the inscriptions provided with your mailing system refer to Chapter 11 Supplies and Options in this guide To add more inscriptions refer to Performing Updates or Adding Features in Chapter 9 in this guide Press the Menu key Select Meter Stamp Options Select the Inscription option Use the down arrow key to scroll through the inscriptions Press the screen key that is next to the inscription you want The inscription then appears next to the meter stamp The inscriptions provided with your system are shown here a ON Air Mail Printed Matter First Class Priority Mail Presorted Presorted First Class Presorted Standard Non Profit Organization Standard Par Avion PRESORTED FIRST CLASS PRESORTED STANDARD BULK RATE NON PROFIT ORGANIZATION STANDARD PAR AVION AIR MAIL PRINTED MATTER FIRST GLASS PRIORITY MAIL PRESORTED This selection allows you to move the print position of the meter stamp away from the right edge of the envelope 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the Print Position option 4 Use the left and right arrow keys to switch between the possible posi tions 1 5 where 1 is the position closest to the right edge This provides an alternate method for printing multiple tapes Pr
15. Select Adjust for motion if your mailing system is in an environment subject to vibrations such as near air conditioning vents or closing doors If you select this the scale will require more time to settle NOTE If this is the first time you are using an attached scale you may be prompted to enter a location code Refer to the documentation that arrived with the scale or contact the Pitney Bowes Help Desk Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Attached Scale The Vibration Setting screen displays 3 Press the screen key for the Attached Scale selection in this screen to toggle between Normal and Adjust for Motion 4 Press the Enter key to accept NOTE Select Return to Maximum If you want to reset to the default settings for the WOW weight limit SV60861 Rev F 5 7 5 Mailing System Setup Scale Rates Autoscale Scale Rates Carrier Class Display Scale Rates Class if New Piece Scale Rates Destination if New Piece You can set AutoScale to On or Off Select On to enable the AutoScale feature When a mail piece is placed on the scale it will automatically weigh and rate the mail piece Select Off to disable this feature If you disable this feature and your sys tem has an attached scale you need to s
16. Setting Up This section describes how to set up Post Postage By age By Phone Meter Payment System on Phone Network Set Up Phone your mailing system It also includes lt PBP Account advanced phone setup instructions for gt Dialing Prefix Meter modifying individual phone connection P PB Phone Payment parameters user ID and password and lt My Phone System server IP address ENEE To access the Postage By Phone System LAN Firewall Settings setup options press the Menu key on the gt Network Settings IntelliLink Control Center select Set Up lt Remote PCRefill from the main screen and then select Phone Network Set Up All of the possible options are listed on the menu at the right Phone Network Your Pitney Bowes representative uses this to set up your Postage By Set Up PBP Phone Meter Payment System account when installing your mailing sys Account tem Your account number is supplied by Pitney Bowes when you order your system Do not change this unless you are directed to do so by Pitney Bowes Phone Network If you need to dial a number in order to reach an outside line use this Set Up Dialing option to enter that prefix number Prefix 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Dialing Prefix 3 Use the numeric keypad to enter the number you need to dial to reach an outside line for example 9 To enter a symbol hold
17. The system prompts you to Select Preset to Replace Press the screen key next to the name of the preset you want to edit Press the Enter key to view the preset values Press Enter again to return to the main screen Press the Custom Presets key A list of presets starting with 0 Normal appears Select the appropriate preset 0 4 presets are displayed on the screen To view the other pre set names press the down arrow key Press the right arrow key Set up Presets appears next to the right arrow key The following options appear Store Current Setting to Preset e View Preset e Rename Preset Delete Preset Select the screen key corresponding to the option you want Follow the screen prompts SV60861 Rev F 5 23 5 Mailing System Setup Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as they pass through the mailing system Custom messages can be saved in the memory of the system and recalled whenever appropriate to print In the Control Center this feature is shown as Text Entries IMPORTANT You should be familiar with the USPS regulations and standards relating to custom message printing and envelope usage for guidance concern ing appropriate content format and other usage considerations Sample ACME Corporation Finance Department Bldg 3 Floor 4 201 Aberdeen Parkway Charlotte NC 28255 Spec
18. Toggle the On Off switch to Off when not using the mailing system for an extended period of time When switched back On expect some delay for a normal reboot to assure that the entire system is ready to go This option allows you to specify how long the system can remain inactive before the display turns off You can set the timeout for 1 30 minutes in 1 minute increments The default timeout is 5 minutes The display turns on again when you press any key on the control certer or if you place mail in the feeder or on the scale either integrated or attached external scale Press the Menu key and select Set Up Select Basic Settings and then Timeouts Select Display Sleep Enter the number of minutes 1 30 using the numeric keyboard Press the Enter key or Pls The sleep mode will save money and help protect the environment Use this option to specify how long the system remains inactive before it goes into sleep You can set this timeout for 40 240 minutes in 1 minute increments The default timeout is 10 minutes The system goes into display sleep before it goes into system sleep The system wakes up again when you press any key on the control center or if you place mail in the feeder or on the scale either integrated or attached external scale 1 Press the Menu key and select Set Up 2 Select Basic Settings and then Timeouts 3 Select System Sleep 4 Enter the number of minutes 40 240 minutes u
19. sscc cccccecccsecsensensttneseteessensesteeee 5 4 Setting the Date and Time of Day 5 5 Setting Up a Supervisor Password 5 6 Setting Up a Lock Coqde ssseeeeeeeeeeeeeeereerrrneeeerrrnrrnnnseernrrnrnnneeeernns 5 6 Setting Up the Scale and Selecting Rates ooeeeeeeeeeeeeeeeeennnnneeeeea 5 7 Setting Up Postage By Phone Meter Payment Svstem 5 14 Configuring High Low Funds Wammg gt gt gt 00 5 17 5 17 Configuring System Timeouts 5 18 5 20 07 5 24 Taking 8 5 27 Adding an Optional Priter 5 27 Configuring the Optional Barcode Zcanner 01 1 5 28 5 Mailing System Setup Navigating Hints lt 1 Meter Stamp Options gt 2 Set Up The maximum number of options displayed is 5 To view more options press the down arrow key You can select a numbered option either by pressing the screen key next to the option or by pressing the corresponding number on the key board and then pressing the Enter key To go back one screen or more clear an entry or return to the Ready screen press the Clear key Pressing the left arrow key returns you to the main screen Other selection or navigation or help information appears at the bottom of the screen Also check for messages next to the arrow keys on the bottom right side of the screen Select Mode P 3 Zero Scale Screen P 4 Rate Details gt 5 Maint
20. the system will prompt the operator to enter a customer reference number e E Certified Customer Ref If this option is on and E Certified is selected the system will prompt the operator to enter a customer reference number SV60861 Rev F 4 27 4 Running Mail e BPOD for SigCon If this option is on and Signature Confirmation is selected the system will include your Mailer D U N S Num ber for bulk signature retrieval e Records Warning This option allows the operator to enter the number at which the system will warn that only a few more Confir mation Services mail pieces can be processed 0 records remain ing Processing Electronic Return Receipt 1 2 Weigh the envelope package Place the mail piece on the attached scale or process using the mailing machine in the WOW mode Select class Select the class of mail for example First Class or Prior ity Mail Select services a Select E Certified as the service for mail b Select E Ret Receipt c Press Enter Enter the destination ZIP Code a Scan or manually type the 5 digit destination ZIP Code b Press Enter This step is not required if the system is set to auto enter Enter the USPS tracking barcode number NOTES e You will not be prompted to enter the Customer Reference Number if you scanned a combined barcode when entering the destination ZIP Code e If you use labels supplied by Pitney Bowes be sure to use
21. where a LAN connection or phone line is con nected to your Control Center direct or wireless or you use an approved alternative connection See the Connection Alternatives Review section of this guide for more details 6 2 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Connection Alternatives USPS Rekey Requirements Your mailing system connects to the Pitney Bowes using one of four meth ods e Constant High Speed Connection using your organization s Local Area Network and approved connection device e Direct Analog Connection requiring a direct constant connection The phone line comes out of the wall and plugs in directly to the back of the Control Center e Shared Analog Connection the phone line comes out of the wall but may be used for a fax machine The phone line is either detached from the fax machine and used for the Pitney Bowes connection or a splitter is installed to facilitate a connection to this shared line e Wireless Analog Connection using an approved wireless device A remote receiver is attached at the phone line coming out of the wall and a transmitter is attached to the back of the Control Center All data is transferred without a physical connection of the phone line IMPORTANT Please contact your Pitney Bowes account representative to determine which connection options are available to you The United States Postal Service USPS als
22. 5 Dig 0 Ib 3 0 oz Olb 13 0 oz 1st Cls Presort 0 Ib 13 00z 1 lb 0 0 oz Priority Mail 0 Ib 0 002 Olb 0 0 oz None 8 Press the Enter key again and Select Custom Carrier appears in the display You are presented with a list of available custom carriers for grouping your Smart Classes 9 Select one that is listed as Available You can have up to a maximum of 4 custom carriers 10 Next you are prompted to enter a Carrier Name Enter a name up to 15 letters and or numbers for your Smart Class grouping for example Carrier 1 Press the Enter key 11 You are now prompted to enter the Smart Class Name This will be the class name for the Smart Class you have created Enter the name up to 15 letters and or numbers for example Smart Class 1 and press the Enter key 12 To exit press the left arrow key The main display appears You can now begin to use this Smart Class To use a Smart Class refer to Selecting a Smart Class in Chapter 4 of the operator guide for your mailing system Setting Up a Smart Class with an Auto Inscription 1 Press the Menu key 2 Select Set Up and press the down arrow key 3 Select Auto Ad Inscription Setup to toggle printing e On means the ad and or inscription will print when a Smart Class is used e Off means the ad and or inscription will not print when a Smart Class is used 4 Follow the prompts to save your
23. 7 8 Turning Reset Individual Accounts On or 0 7 8 Transterring FUNA LEE 7 9 Selecting an Accounting TYPO 7 10 Your Accounting System Features u 1 00ccccetescccceeeeteeenseceteecateteeetees 7 10 Account Structure and Hierarchy gt 7 11 Ze Standard Accounting Navigating e You can access all of the accounting features by pressing the Hints Accounts key on the IntelliLink Control Center The system displays the account names in the format shown here Standard Accounting Select Account kO None lt 1 Account Name gt lt subacct gt lt sub subacct gt 2 Account Name gt Screen lt subacct gt lt sub subacct gt Options 3 Account Name gt lt subacct gt lt sub subacct gt kA Account Name gt Enter Account Number Name lt p gt Get Up Arrow Keys Accounts and Help More Options Information e To enter the account set up mode press the right arrow key on the con trol center as indicated by the help information on the bottom on the right side of the main screen The Set Up Accounts screen shown below appears Set Up Account gt 1 View Account lt 2 Edit Account gt 3 Create Account Sub kA Transfer Funds Screen lt 5 Accounting Period Options Exit 4 Arrow Keys Setup v and Help Information More Options e The maximum number of options displayed is 5 To view more options press the down arrow key e You can select a numbered op
24. Budget Manager description 2 4 SV60861 Rev F selecting 7 10 Business Manager description 2 4 0 Catalog ordering a Pitney Bowes Supply catalog 11 2 Class selecting a Smart Class 4 19 selecting class carrier special services 4 18 Class key description and location 2 9 Cleaning exterior of the mailing machine 9 2 moistener brush 9 5 Clear key description and location 2 10 Communications options 2 3 Connectors on IntelliLink Control Center 2 12 Correcting postage 4 33 Correcting the postage date 4 34 Cover feeder 2 6 printer 2 6 Custom presets key description and location 2 9 how to define preset values 5 22 5 24 D Date advancing the date 5 5 changing postage date 4 34 selecting date options 4 20 setting date options 5 5 Daylight saving setting up 5 5 Dialing prefix 5 15 Differential weighing how to use 4 12 when to use 4 5 Display adjust the contrast 5 4 E Enter key description and location 2 9 Error report 8 10 E Z Seal adding more solution 9 4 ordering 11 2 F Features adding new features 9 12 Funds Index setting the high value warning 5 18 setting the low value warning 5 18 tranferring account funds 7 9 Funds key adding postage 6 7 check Postage By Phone 6 6 checking available funds 6 6 clear batch number 4 34 description and location 2 9 Funds report 8 8 H Help Postage By Phone 6 2 High funds warning description 5 18 setting up 5 18 l Ink cartridge location 2 7 ordering 11
25. IMPORTANT Any custom message printed by the DM Series system must follow USPS guidelines as published in the Domestic Mail Manual DMM Creating a Custom Message for the First Time Press the Menu key Select Set Up then select Text Entry Set Up Select Create Select a line of text to enter Type in the text and press Enter Repeat step 4 until all lines of text have been entered You can enter up to five lines of text Press Enter when done The Enter Text Entry Name screen appears Type in a name for the custom message and press Enter Press the left arrow key to return to the Main screen OP Sa bes OND Adding Additional Custom Messages The system can hold up to five custom messages at a time To add addi tional custom messages to the system 1 Press the Menu key 2 Select Meter Stamp Options then select Text Entries 3 Follow steps 3 through 8 in Creating a Custom Message above to add and save the address information TIP Print a sample piece of mail to see ensure the custom message prints as desired on the envelope Selecting Deselecting a Custom Message 1 Press the Menu key 2 Select Meter Stamp Options then select Text Entries 3 Select the custom message you want to print on the envelope If you do not wish to print a custom message at this time select Don t Print Text Entry 4 Press Enter when done Press the left arrow key to return to the Main screen a Viewing a Custom
26. Industrial Design 5 As soon as you select an account the system prompts you to print a report Once you delete an account its data cannot be retrieved To keep a record or your account data select Print Report then select Delete By turning passwords on you can protect each account from unauthorized access NOTE Before you can turn account password protection on or off you need enable the supervisor password protection feature Refer to Setting up a Super visor Password in Chapter 4 of this guide for more information To turn account passwords on or off Press the Accounts key Press the right arrow key to enter the Set Up Account screen 3 Scroll down and select Passwords By selecting Passwords you can switch between On and Off SV60861 Rev F 7 7 Ze Standard Accounting Resetting Clearing all Accounts Turning Reset Individual Accounts On or Off When you reset or clear your accounts you completely remove all of the data in all of your accounts Once you clear the data you cannot retrieve it To keep a record of your data be sure and print a Multi Account Summary Report Refer to Chapter 8 Reports for more information on reports To reset or clear all of your accounts 1 2 3 4 As soon as you select Reset All Accounts the system prompts you to Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Scroll down and select Reset All
27. Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up Select Modem Type and the Select Modem Type screen appears Select the appropriate modem type USB Serial Internal or Use LAN The Phone Network Set Up screen reappears In order for this change to take effect you must restart your system Use the On Off switch located on the base of your machine to restart your system see Mailing System Exterior section in Chapter 2 of this guide for the location of the On Off switch This option allows you to modify individual LAN firewall settings 1 2 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up Select LAN Firewall Settings The LAN Firewall Settings screen appears and displays the following options e Ping Trust Default Settings Select Ping to toggle between Enable Disable Select Trust The LAN Firewall Trusted Host Settings screen appears and displays the following options e Trust IIA e Trust None e Trust Hosts Only Select the appropriate option Select Default Settings to revert to the default LAN firewall settings for the system SV60861 Rev F 5 15 5 Mailing System Setup Phone Network This option allows you to modify individual phone connection parameters Set Up eegen CAUTION Changing these parameters may result in errors Settings when trying to contact Pitney Bowes
28. Message 1 Press the Menu key 2 Select Meter Stamp Options then select Text Entries 3 Press the right arrow key then select View 4 Select the appropriate custom message The custom message appears on the screen Press Enter when done Press the left arrow key to return to the Main screen Ou SV60861 Rev F 5 25 5 Mailing System Setup Editing a Custom Message Press the Menu key Select Meter Stamp Options then select Text Entries Press the right arrow key the select Edit Select the appropriate custom message Select a line of text to edit a Press Clear to clear the existing entry or press the left arrow key b Make any necessary changes to the text c Press Enter when done Repeat step 5 until you have edited the appropriate lines of text Press Enter The Edit Text Entry Name screen appears 8 If necessary edit the name of the custom message Press Enter when done 9 Press the left arrow key to return to the Main screen ON 15 WH Deleting a Custom Message Press the Menu key Select Meter Stamp Option then select Text Entries Press the right arrow key then select Delete Select a custom message to delete Select Yes The custom message is deleted from the list Press the left arrow key to return to the Main screen OY ON eG NS Envelope Guidance NOTE Always run a test print at 0 00 postage before using Custom Messag ing to ensure proper placement
29. Phone Meter Payment System account number Meter Stamp Serial Number identifies the meter which printed the report Date Printed Page number of report 8 6 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide USPS Confirmation Services Report System Printer Required The Confirmation Services Report provides details for Confirmation Ser vices pieces processed and uploaded via IntelliLink Control Center It prints the information on an envelope or strip of tape When you select Confirmation Services from the Select Report screen you can choose one of the following options View or print a specific record You can scroll through the uploaded records one at at time You can print to a tape or envelope Print receipts for last batch sent If a tape is loaded the system prints the receipts Print summary to attached printer You must have an external printer attached Screen Display Barcode Service Postage Class ZIP Date Uploaded gt Print tapes for last group sent Confirmation Services Report Printed Report System Printer The report provides the following information about a piece of mail Barcode or package identification code Destination ZIP Code of the package The Postage by Phone Meter Payment System account number Meter Serial number Date and time record was uploaded via IntelliLink Control Center A fill in space where the c
30. Press the Menu key and select Set Up 2 Select Take Meter Out of Service 3 Select Transfer Funds from Meter This transfers the funds from your meter back to your account 4 The system transfers the funds and displays the amount transferred To print this amount on an envelope place an envelope on the feed deck and press the Start key To print on a tape simply press the Tape key Adding an You can connect a Pitney Bowes USB printer to your mailing system To Optional add this optional external printer all you need to do is plug the USB con Printer nector from the printer into one of the two USB connectors on the mailing system Your mailing system recognizes the printer as soon as you plug it into the base The dual USB ports are located on the base as shown here USB Ports SV60861 Rev F 5 27 5 Mailing System Setup Configuring the Optional Barcode Scanner If you have a barcode scanner attached to your mailing system you can configure it to scan account names account codes Business Manager only speed codes INVIEW Budget Manager only Custom and Normal Presets Job IDs or ZIP Codes if you are in the INVIEW Budget Manager or Business Manager accounting systems NOTE You can use a barcode scanner to scan in barcodes for USPS Special Services regardless of the accounting system you are using USPS Special Ser vices do not require any set up operations here Refer to the appr
31. Running Mail Tips on Feeding Mail Presealed Envelopes If you are using presealed envelopes make sure you press the Seal key on the IntelliLink Control Center and select Sealer off or the envelopes will jam Pieces of mail that are 5 8 thick If you are running pieces of mail that are each 5 8 thick you must run them one piece at a time Do not stack them on the feed deck and attempt to feed them automatically they will jam Puffy mail Be sure to compress all puffy mail before placing it on the feed deck Portrait flats or light easily damaged mail You may want to reduce the speed at which the pieces of mail travel through the machine To do this press the Mode key then press the right arrow key speed to change between normal and reduced speed Any mail with the flap on the opposite side For mail where the indi cia is located on the side opposite of the flap the flap is on the bottom of the mail piece make sure the mail is completely sealed before pro cessing the mail in the WOW mode as shown below if this is where you want the make sure the mail is completely indicia sealed when you feed Flap face down and sealed Postcards You may want to process postcards using the reduced speed mode Remember to use the Key in Postage mode for postcards 4 8 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide About Printing Postage Tapes Print postage tapes for e Pa
32. changes 5 12 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Scales Rates Auto Rate Large Envelope Modifying a Smart Class with an Auto Inscription 1 2 3 D O O Press the Menu key Select Set Up then press the down arrow and select Scales Rates Press the down arrow depending on your system you may have to press it twice and select Smart Classes Select View Select the Smart Class you wish to edit Select View Detail Select Modify Auto Ad Inscription The Select Auto Ad Inscriptions screen appears add an ad select Ads Messages Scroll through the menu screens and select the appropriate option e add an inscription select Inscriptions Scroll through the menu screens and select the appropriate option e Press Enter when done Use this option to automatically post large envelopes using the Flat cate gory when using Shape Based Rating 1 2 3 Press the Menu key Select Set Up then press the down arrow and select Scales Rates Press the down arrow depending on your system you may have to press it twice and select Auto Rate Large Env e you want to post large envelopes using the Flat category select Yes Post as Flat e Ifyou do not want to post large envelopes using the Flat category select No Display Error The system returns to the Scale Rates Set Up menu SV60861 Rev F 5 13 5 Mailing System Setup
33. connect to Postage By Phone as a means of inspecting the PSD Postal Security Device and validating information in your Control Center To ensure that your operations are not interrupted the time periods for the Data Center Connection are pre established in your system and will give adequate warning to you when this connection may be required e The message Data Center Contact Required will first be shown approximately 21 days after your last connection The Control Center will allow you to either Connect Now or Later By selecting Later you enter a grace period that lasts approximately 7 days e The Data Center Contact Required message will appear each day for 7 days when you power up your system and will only disappear after a successful connection This may also appear on the main screen in reverse type with the Connect to Data Center message e On the 28th day after your last successful connection your Control Center will display a message You will not be able to print postage until this process is completed Please connect to the Postage By Phone Data Center to continue your operations e Follow the prompts on your Control Center or perform a Balance Inquiry to make a successful connection After a successful connection your screen will indicate Data Center Contact Complete To improve overall productivity Pitney Bowes recommends that you estab lish a constant connection
34. described in this sec tion 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the Date option Depending on your previous selections a com bination of the following selections appears e Don t Print Date e Print only Month and Year e Advance Date see NOTE 4 Make your selection and follow the prompts on the main screen Press Enter when complete NOTE If you select Advance Date and choose to store it in a preset refer to How to Store Advance Date in a Custom Preset in Chapter 5 in this guide You can have a variety of advertisements appear on your mail To add more advertisements refer to Performing Updates or Adding Fea tures in Chapter 9 in this guide Press the Menu key Select Meter Stamp Options Select the Ad Message option Use the down arrow key to scroll through the advertisements Press the screen key that is next to the advertisement you want The advertisement then appears next to the meter stamp The advertisements provided with your system are shown here 5 Oea Address Service Requested Recycle Return Service Requested Happy Thanksgiving Seasons Greetings Please Open Immediately United States Flag Urgent PLEASE OPEN Ke REQUESTED IMMEDIATELY L Recycle eene ones RETURN SERVICE REQUESTED eS fp i SY Happy K GES Thanksgiving CH 560861 Rev F 4 21 4 Running Mail Meter Stamp Options Inscription Meter Stamp Options
35. down arrow key and select Scale Rates 2 Select Autoclear Dest Value e To clear the destination select Yes Clear Destination Value e retain the destination select No Retain Last Destination The system returns to the Scale Rates Set Up menu Use this option to edit a group of predefined zip code ranges or create a new group of ZIP Codes within a Bulk Mailing Center BMC 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select BMC Intra ZIP 3 To create a new group select Create new group and enter the new beginning and ending ZIP Code You only need to enter the first three digits of the beginning and ending ZIP Code 4 To edit an existing group press the corresponding screen key for that group You are prompted to enter a new beginning and ending ZIP Code You only need to enter the first three digits of the beginning and ending ZIP Code Refer to the Using Electronic Confirmation Services section in Chapter 4 Running Mail for information about the Confirmation Services features SV60861 Rev F 5 9 5 Mailing System Setup Scale Rates Smart Classes The Smart Class capability of the DM Series mailing system software has been enhanced to provide fully automatic printing of postal inscriptions or postal endorsements With the Smart Class feature you are able to set the WOW Weigh On The Way in an automatic mode to allow c
36. down the Symbol key and at the same time press the key for the symbol for example the or keys 4 Press the Enter key Phone Network Use this option to enter the Pitney Bowes phone number that you use to Set Up PB add postage to your postage meter Phone 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select PB Phone This number is supplied by your Pitney Bowes rep resentative 3 Use the numeric keypad to enter the phone number you need to dial to connect to Pitney Bowes to add postage or select Reset to Factory Phone Number to change back to the number present when the sys tem was delivered 4 Press the Enter key 5 14 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Phone Network Set Up My Phone Phone Network Set Up Modem Type Phone Network Set Up Use LAN Firewall Settings Use this option to enter your local phone number the number to which your mailing system is connected 1 2 3 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up Select My Phone Use the numeric keypad to enter your local phone number Be sure and include the area code with your number Also use only digits and do not include spaces or dashes Press the Enter key Use this option to select the modem type USB Serial or Internal 1 Press the
37. it shows the next number in the barcode sequence MINUS the check digit last digit You must enter the check digit 6 Apply the barcode a Apply the 22 digit barcode label to your mail piece if it is not already pre printed on the mail piece NOTE 22 digit barcode labels for tracking E Certified Mail must begin with 9171 in order to be tracked correctly per USPS guidelines b Press Enter This step is not required if the system is set to auto enter 7 Enter the customer reference number a Scan or manually type your own unique reference number for this mail piece This can be a Client Number Summons Number Policy or Claim Number or Invoice Number You will not be prompted for this number if you scanned a combined barcode that includes the customer reference number and destination ZIP Code b Press Enter 8 Print postage Press Start to print the postage on the envelope or Press Tape to print a tape The control center returns to the Main screen 9 For multiple mail pieces a Press the ZIP key b Type in the ZIP Code c Press Enter d Start processing the next mail piece 10 Repeat steps 1 9 as necessary 11 Transfer Files a Connect the control center to the Pitney Bowes Data Center b Upload your records no later than the end of every day To do this press Menu and select Confirmation Services 12 The display automatically prompts you to print receipts or reports after you upl
38. left arrow key NOTE Turn Daylight Savings Time on in the Spring and off in the Fall Selecting You can select to have the feeding process begin automatically as soon as Autostart you place mail on the feed deck You will not have to press Start To set the system to autostart 1 Press the Menu key 2 Select Set Up and then Basic Settings 3 Select AutoStart Select On or Off SV60861 Rev F 5 5 5 Mailing System Setup 9 Setting Upa Supervisor Password Creating a Supervisor Password Password Protecting an Operation Setting Upa Lock Code You can limit access to the following operations by creating a supervisor password Adding Postage Refill Clearing Batch Information the number of pieces of mail your system processes Setting up Scale Rates Accounting Set Up Whenever you perform any of these operations the system prompts you for the password bt Ss Press the Menu key Select Set Up then select Basic Settings Select Supervisor Set Up Enter the current password if prompted Select Edit or Add Supervisor Password to create or change an existing password The system prompts you to enter the password and then confirm it NOTE Passwords are case sensitive and must be at least 4 characters or dig its long e Press the Menu key Select Set Up then select Basic Settings Press the down arrow and select Supervisor Set Up Select the option that corresponds t
39. mode and class Press the Custom Presets key Press the right arrow key Select Store Current Setting to Preset A list of presets starting with O Normal appears Select one of the pre sets that has not been defined yet These presets are named Avail able To change an existing preset refer to Editing Custom Preset Values in this section If you have selected Key in Postage mode the system will prompt you to choose a class for the preset Choosing a class will ensure your pre set values are automatically updated when postage rates change Press the Select Class screen key then follow the prompts to select a weighing and class options The system will return to the Main screen Return to step 2 to set the Custom Preset OR e Press the down arrow key to continue setting the custom preset without selecting a class The system prompts you to Enter New Preset Name Type in the name using the alphanumeric keys Press the Enter key The View Preset screen appears and displays all of the values you defined in this session To use these values in the future simply press the Custom Presets Key and select the screen key corresponding to this preset name 10 Press the Enter key to return to the main screen SV60861 Rev F 5 21 5 Mailing System Setup Store Advance Date ina Custom Preset This feature may be offered as a standard or optional feature and is not available on all Pitney Bo
40. press Menu and select Confirmation Services 11 The display automatically prompts you to print receipts or reports after you upload records provided this feature is enabled in the customer setting menu the default for this option is enabled Use the Reports key to select and print receipts and optionally a report of all tracking information processed through the control panel Processing Electronic Return Receipt with a Customer Reference Number The Pitney Bowes solution for Electronic Return Receipt ERR may include the option to use a Reference Number that can tie the USPS Track ing Number to an internal tracking number your organization assigns to a client or matter By using this Reference Number you ll be able to look up tracking numbers on the Internet and relate that piece of mail to a specific client Pitney Bowes provides a Reference Label Application to support you with processing mail using the Reference Number This includes the ability to print a barcode label in the standard 3 of 9 format that can be applied to the mail piece for customer reference tracking for Electronic Return Receipt The label includes the 5 digit destination ZIP Code required by the USPS which eliminates the steps required to enter this information manu ally into the DM Series mailing system The Reference Number can be up to 14 alphanumeric characters in length This information can be easily scanned into the mailing machine during mail pr
41. streaked or incomplete poor print quality EICH ZS d Ce KA KH D Ae at 3 EEE PITNEY BOWES a H fh AA AAA it MUL PRA PELTA Y ANNAN TAMAS AANA FROM Zi CODE 00404 The printer nozzle requires main tenance Clean the printer nozzle and run a test print as described in Chapter 10 in this guide You need to change the print head you have already cleaned the printer nozzle and this fails to correct the problem you need to change the printhead Refer to the Changing the Printhead section in Chapter 10 Meter imprint smudges after changing printhead Envelope or tape is contacting the printhead Reinstall the printhead Be sure it is prop erly seated in position e Check the mail path for foreign objects or dust and remove if present Low ink warning does not display but system does not print e The ink nozzle may be clogged Ink supply system drained back into cartridge Defective printhead Clean print nozzle several times Print test pattern e If print quality does not improve call for ser vice Paper in transport Transport sensor may be blocked or dust is present on sensor s Lift the cover and remove the piece of mail from the mail path e Clean dust off of sensor Misfeed e Piece of mail may have fed incorrectly into system e Thick
42. system follow the procedures listed here You must follow procedures 1 and 2 before you run mail through the sys tem and apply postage If you are using Accounting you must also follow procedure 4 Follow the other procedures listed here as needed For details on each procedure refer to the section number listed here 8 8 6 9 O Determining the Correct Postage Mode Deciding the appropriate mode for your specific mail run Preparing Your Mail Getting your mail ready for the Digital Mailing System Selecting the Postage Mode and Running Mail Choosing the mode for running your mail and tapes Selecting or Deselecting an Account Refer to this section if your system uses accounting Selecting the Class Carrier Special Services or Options Refer to this section if you need to specify a class or select a special service Selecting Meter Stamp Options This section describes how to change the elements printed on your piece of mail Using Electronic Confirmation Services This section tells you how to use preprinted barcode labels provided by Pitney Bowes to electronically process and submit records for USPS Confirmation Services to the Pitney Bowes Data Center Adding Postage or Changing the Date This sections tells you how to add more postage or change the date of your postage Clearing the Batch Count Refer to this section if you want to clear or reset the number of pieces of mail processed by your system
43. the correct label for the selected service in this case E Certified dark green labels If the control panel display shows the next number in the bar code sequence enter the last digit to accept it as long as it matches the number on your next label or scan or manually type in the 22 digit bar code number from the label you re using Ifthe control panel does not show the next number in the barcode sequence it shows the next number in the barcode sequence MINUS the check digit last digit You must enter the check digit Apply the barcode a Apply the 22 digit barcode label to your mail piece if it is not already pre printed on the mail piece NOTE 22 digit barcode labels for tracking E Certified Mail must begin with 9171 in order to be tracked correctly per USPS guidelines b Press Enter This step is not required if the system is set to auto enter Print postage e Press Start to print the postage on the envelope or Press Tape to print a tape The control center returns to the Main screen For multiple mail pieces a Press the ZIP key b Type in the ZIP Code c Press Enter d Start processing the next mail piece 4 28 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide 9 Repeat steps 1 8 as necessary 10 Transfer Files a Connect the control center to the Pitney Bowes Data Center b Upload your records no later than the end of every day To do this
44. to 100 of your barcode records before sending them to Pitney Bowes 1 Press the Menu key 2 Press the down arrow key and then select Confirmation Services 3 Select the appropriate option e To edit an existing record select Edit records You can edit either the ZIP Code or barcode entry To modify the class or service you need to delete the record and add it as a new record e delete a record select Mark record for deletion you cannot delete a record once you have sent it to Pitney Bowes send all of the confirmation service records now select Send records 4 Assoon as the system sends all of your records you can select to print a receipt on a tape or an envelope or you can skip printing a receipt altogether ERR is the electronic version of the Return Receipt and is acomplimentary service to the E Certified Mail service offered on the DM Series system When the user selects E Certified and E Return Receipt they will be able to track their Certified Mail and Return Receipts over the Internet including both www pb com and www usps com NOTE These electronic services for Certified Mail and Return Receipt are fully approved by the USPS Processing Certified Mail electronically through the DM Series mailing system enables you to track delivery over the Internet When this E Certi fied Mail is processed with E Return Receipt the mailer receives a signifi cant benefit by processing through the
45. 15 weighing problems 10 15 U Updates performing 9 12 USPS Confirmation Services ordering labels 11 3 using barcodes 4 23 Ww Weigh First Piece using 4 12 Weighing mail using Weigh First Piece 4 12 using WEIGH ON THE WAY 4 12 Weighing problems 10 15 WEIGH ON THE WAY using 4 12 Weight on the main screen 2 11 Wiper blade ordering a replacement 11 2 2 Zone entering 4 18 SV60861 Rev F Ss Pitney Bowes 1 Elmcroft Road Stamford Connecticut 06926 0700 www pb com For Service or Supplies PB Form SV60861 Rev 9 2009 Pitney Bowes Inc All Rights Reserved SV60861REVFEF
46. 2 replacing 9 7 Inscriptions included with the system 4 21 selecting 4 21 Inspections required by USPS 6 2 IntelliLink Control Center ICC definition 2 2 keys 2 9 IntelliLink Control Panel ICC location 2 5 J Jam lever feeder 2 7 Jams clearing envelope in feed deck 10 8 clearing envelope jams in the fee d module 10 8 10 9 clearing jams in the WOW module 10 9 clearing tape jams 10 10 K Keep track marker 2 11 Key in postage mode how to use 3 3 4 11 when to use 4 4 L LAN Firewall Settings 5 16 Language options 5 4 select 5 4 Loading a tape roll 9 3 Lock button description and location 2 9 Low Funds Value 6 7 6 8 Low funds warning description 5 18 setting up 5 18 M Mail preparation 3 2 quick setup and start 3 2 selecting the postage mode 4 10 tips for feeding mail 4 8 Mailing system description of components 2 5 Main cover 2 5 Maintenance cleaning the exterior 9 2 moistener cleaning replacing the brush 9 5 printing a test pattern 9 5 replacing the E Z Seal 9 4 replacing the ink cartridge 9 7 replacing the printhead 9 9 replacing the tape 9 3 replacing the wiper blade assembly 9 11 Menu key description and location 2 9 using to change elements on mail 4 20 Meter stamp change the elements of 4 20 on the main screen 2 11 Meter see Postage meter Mode key description and location 2 9 using to select postage mode 4 10 when running mail 3 3 Modem setting up 5 15 Moistener brush assembly cleani
47. 70 30 23 0 24 34 17 Cumulative Totals 10 3 70 30 23 0 24 34 17 Total Number of Pieces Received Signature of Receiving Employee USPS Form 3877 Facsimile Postal Service Certification Date MM DD YYYY Round Stamp Page of 1 8 12 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Installed Pending Rates Report Last Rates Downloaded Report View Download Log Report This report displays only on the screen Use the up and down arrow keys to scroll through all the rate files loaded on the system Rate Description name File Name Part Number Version Service level Effective date Active or Inactive This report displays only on the screen Use this report to confirm whether you have downloaded the newest rate files prior to a Rate Change Screen Display Last Rates Downloaded Description Effective USPS International Rates E 01 2009 01 18 USPS Domestic Rates 1 8 This report displays only on the screen Use the up and down arrow keys to scroll through the list of history of files that have been downloaded SV60861 Rev F 8 13 8 Reports This page intentionally left blank 8 14 SV60861 Rev F SV60861 Rev F 9 Maintaining and Updating Items to Keep ON Hand 9 2 Cleaning the 9 2 10 enden e DEE a aeaa 9 3 E Z Seal Sealing Solution Maintenance 9 4 edel 9 5 Replacing the lnk
48. Accounts e Print Report e Reset To keep a record of yaur account data select Print Report The system prints a Multi Account report Once you print a Multi Account report clear all accounts by selecting Reset The system prompts you to confirm that you want to clear the accounts you want to be able to reset clear individual accounts enable turn on the Reset Individual Accounts feature 1 2 3 Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Scroll down and select Reset Indiv Accounts By selecting Reset Indiv Accounts you can switch between On and Off NOTE To reset individual accounts refer to Editing Accounts in this chap ter 7 8 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Transferring To transfer funds Funds 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Accounts screen 3 Select Transfer Funds The system displays a list of your chargeable accounts You can transfer funds used and piece count among accounts subaccounts and subsubaccounts only if they are working accounts the lowest or sole link in the account chain EXAMPLE If you have a top level account with two subaccounts and one subsubaccount Account Engineering Subaccount Software Account Engineering Subaccount Industrial Design Account Engineering Subaccount Mechanical Subsu
49. Before Using 1 If your system has a supervisor password set up you must enter that the Setup password before you can enter the account setup mode Procedures NOTE Passwords are case sensitive 2 If you have not set up any accounts yet as soon as you press the Accounts key on the control center the system prompts you for the supervisor password As soon as you enter the password the system displays the Set Up Accounts screen 3 If you have already set up accounts pressing the Accounts key dis plays a list of all the accounts Press the right arrow key to enter the Set Up Accounts screen Viewing Accounts Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Select View Accounts The names of your top level accounts appear Select the account you want 5 The system displays the total funds and total pieces for that account which includes the rolled up totals for all its subaccounts and subsubac counts If the account has subaccounts you can also select View Sub account and View Subsubaccount to get the information for each Creating To create a new account Accounts Press the Accounts key 1 2 Press the right arrow key to enter the Set Up Account screen 3 Select Create Account Sub 4 Select Create a New Account The system prompts you to enter an account name 5 Type in the name using the keyboard or numeric keypad and press Enter The Accoun
50. C adapter is blocked as indi cated by the dotted line in the picture below Analog Phone Line Connector on base Use this to connect directly to an analog phone line IntelliLink Control Center installed on a DM Series System base Dotted line indicates AC Adapter Receptacle is covered by base SV60861 Rev F Ze Meet the DM800 DM900 Digital Mailing System 2 12 SV60861 Rev F SV60861 Rev F 3 Mail in a Minute MANET 0 3 2 Preparing Yo r Mall sssrin enrian a aae 3 2 Running the Mail 2 00 3 3 Printing Postage Tapes ee Ee 3 4 3 Mail in a Minute Mail in a Minute Preparing Your Mail This chapter explains how to use the Key In Postage mode It s the quick est and easiest way to run a piece of mail or print a postage tape Use this mode if e You know the postage amount s All envelopes are the same size and weight DM900 Only envelopes must be same weight but may be different sizes You are printing postage on postcards For instructions on other available modes for running your mail refer to Determining the Correct Postage Mode section in Chapter 4 in this guide For tips on feeling light weight or bulky pieces of mail flats and postcards or any mail that is easily damaged refer the Tips on Feeding Mail section in Chapter 4 in this guide 1 Remove any onion skin airmail type env
51. Cartridge 9 7 Changing the Printhead 9 9 Changing the Wiper Blade Assembly 9 11 Performing Updates or Adding Features 9 12 9 Maintaining and Updating Items to Keep On Hand Cleaning the Exterior The following is a list of items you should keep on hand e Ink Cartridge e Tape Roll s E Z Seal Sealing Solution Refer to Chapter 11 Supplies and Options for details on how to order these items To clean the outside of your mailing system wipe it off with a soft dry cloth Do not use harsh chemical cleaners If necessary use only Windex or soapy water You may clean the display screen on the IntelliLink Control Center with a mild glass cleaner and soft cloth CAUTION Do not pour or spray cleaner directly on the dis play screen or machine Spray on the cloth and wipe the screen with the dampened cloth SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Tape Maintenance Installing a New Tape Roll Tape maintenance consists of installing a new tape roll The digital mailing system uses gummed oradhesive tape A red stripe appears along its edge approximately 36 inches from the end to indicate a low tape condition Replace the tape when the stripe appears To order new tape refer to Chapter 11 Supplies and Options in this guide CAUTION If you do not use Pitney Bowes supplied tape you will not be able to determine when the tape is runn
52. ID and Name Accounting Set Up Accounting Feature on off System Passwords Number of Accounts Modem Set Up Dial Out Prefix Dial Method Local Number Pitney Bowes Number PBP Account Initialization String Scale Settings Adjustment for Motion AutoScale Trip Weight Units Origin Location Code AutoClear Clear Zone If New Class ZIP Zone Prompt BMC Intra ZIP Add ZIPs to Zone Discount Code Min Confirmation Ser vice Scale Capacity Presets SV60861 Rev F 8 9 8 Reports Error Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system The Error Report lists the last ten errors in chronological order with the most recent error at the top It prints on an envelope or tape strip Screen Display Error Report Date Time Location Error ID lt Date gt lt Time gt lt Location gt lt Error Code gt lt Date gt lt Time gt lt Location gt lt Error Code gt lt Date gt lt Time gt lt Location gt lt Error Code gt lt Date gt lt Time gt lt Location gt lt Error Code gt Printed Report The Error Report gives the following information e Date report printed e Time report printed e Meter Stamp Serial Number The Error Report lists the following information for each error e Error Date e Error Time Er
53. Mailing System If you are using another optional accounting package for example Budget Man ager refer to the documentation provided with that application For some reports you need an external or attached printer For instructions on how to set up an attached printer refer to Chapter 5 Mailing System Setup Set Up Optional Printer in this guide Each report is described in the following sections Each section shows you the display on the screen and the information that prints out 1 Press the Reports key 2 Select the report you want to view The report appears in the main dis play You may print reports using the internal mailing system printer or an attached external printer if one is connected to your system 1 Press the Reports key 2 Select the report you want to print The report appears in the main dis play Press Enter 3 Depending on your particular system select one of the bulleted options below e your system can only print using the internal mailing system printer press the Start or Tape key to print on an envelope or tape e you have an external printer and your report can only print to an external printer the system asks you to press Enter e If you have an external printer and your report can print to an exter nal printer or the internal printer the system prompts you to Select a Printer If you want to use the attached external printer select Attached Printer and press Enter
54. N Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object 4 Ifthe class displayed in this screen is incorrect press the Class key and select the class For more information refer to Selecting the Class Carrier Special Services or Options in this chapter If this is a package press the Tape key otherwise go to step 6 Place the piece of mail on the feed deck Press the Start key NOOO Use this option if you want the system to automatically weigh and print a tape as soon as you place a piece of mail on the scale Before using this weighing option Make sure each piece of mail weights at least as much as the amount specified as the differential trip weight during the installation of your mailing system For more information refer to the Set Up the Scale Select Rates Diff Weigh Trip Weight section in Chapter 5 in this guide 1 Set the scale to zero by pressing the Menu key then selecting Zero Scale Press the Mode key Select Attached Scale AutoTape The Print Tape Automatically screen appears Place each piece one at a time on the scale CAUTION e Make sure you center the mail on the scale and check to A be sure it is not touching any other surface or object e Do not lean on or touch the scale since the system will interpret this as a piece of mail and will deduct postage oh The system prints a tape every time you place another pie
55. Postage Value Total gt lt Account Number gt lt Account Piece Count gt lt Postage Value Total gt lt Account Number gt lt Account Piece Count gt lt Postage Value Total gt Printed Report e Date report is printed e Time report is printed e Meter Stamp Serial Number identifies the meter which printed the report e Account Number Number of each account that has used postage Pieces Total of pieces run for account e Postage Total postage value for account no sub total is provided for subaccounts or sub subaccounts e Station ID a user defined number to identify the meter e Page numbers NOTE The account name only appears on the report when you print the report on an external printer 8 4 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide External Printer Version This version of the Multi Account Summary can only be printed on an attached external printer Account numbers are only assigned to the lowest level of the account hierarchy or transaction level Account numbers will only appear if the account does not have subaccounts If the account has subaccounts or subsubaccounts account numbers will only be displayed for the lowest level account The piece and postage totals for accounts with subaccounts displays as Subtotal Screen Display Account Summary Account Pieces Postage lt Account name gt lt Account Piece Count gt lt Postage Value Total gt lt Account name gt lt Acc
56. SS Pitney Bowes DM800 DM900 DM Series Digital Mailing System Operator Guide US English Version SV60861 Rev F 2009 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes We have made every reasonable effort to ensure the accuracy and usefulness of this manual how ever we cannot assume responsibility for errors or omissions or liability for the misuse or misapplica tion of our products Due to our continuing program of product improvement equipment and material specifications as well as performance features are subject to change without notice Your postage meter may not have some of the features described in this book AccuTrac Ascent DM925 DM Series E Z Seal IntelliLink WEIGH ON THE WAY WOW Postage By Phone INVIEW and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc All other trademarks are trademarks or registered trademarks of the respective owners Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error caus ing conditions These messages are as follows WARNING Alerts you to conditions or practices that could cause serious injury CAUTION Alerts you to conditions or practices that coul
57. Troubleshooting Envelope Feeding Problems Description Possible Causes Solution More than one enve lope is feeding Too many envelopes are on the feed deck envelopes are not stacked properly on the feed deck e Remove some of the envelope and test with a smaller stack Slant the envelopes slightly to the left shin gled Put thinner envelopes on top of thicker envelopes in feeder Envelopes are too thick thin for feeder adjustment or thickness adjustment knob is set improperly OR Thickness adjustment knob is set too wide Adjust the thickness adjustment knob to corre spond to the envelope thickness Thin Mail Setting Normal Mail Setting For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For most mail under 3 8 use the normal mail settings For large stacks of thin mail such as single inserts or post cards the thin mail setting may be needed for better performance Thick Mail Setting Backstop is too close and is forc ing mail into the feeder Readjust backstop and restack mail 10 6 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Envelope Feeding Problems Description Possible Causes Solution Envelope s getting Envelopes dimensions are Refer to the Specifications section in this guide jammed outside the acc
58. Weigh First Piece the screen are shown in the menu on the gt Differential Weighing right gt Manual Weight Entry Depending on your model number you P Attached Scale may have all or only some of these options P Attached Scale AutoTape gt Seal Only For a detailed description of each mode refer to the specific mode topic in this sec tion Follow the steps for your mode exactly While your mailing system processes the mail the screen e Displays the status of the current job e Instructs you if necessary to insert an envelope or to reboot your sys tem or displays an error message e Keeps a running count of processed mail e Displays errors at which point the machine stops immediately Reduced Speed Mode provides Normal or Reduced speed mode for Reduced Speed mail that requires extra care during processing This option can be saved in a custom preset To use this mode 1 Press the Mode key 2 Press the right arrow key to toggle between Normal and Reduced speed The current speed appears on the bottom left corner of the screen Reduced Speed Mode will remain active unless it is changed by the opera tor or the system defaults to Normal as part of the Normal Preset 4 10 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Mode Selection Use this mode if you know what the correct amount of postage is for your Key in Postage mail and you intend to apply this postag
59. You can easily determine this using a scale CAUTION Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of post age To print a postage tape 1 2 3 our 9 Press the Mode key on the IntelliLink Control Center Select Key In Postage When the Ready screen appears use the numeric keypad to enter in the postage amount Press Enter to confirm the postage amount Locate the tape exit on the right side of the machine Move the wet dry tape lever e down for dry tapes or pressure sensitive tapes e up for wetting gummed tapes Wet Tape Setting Dry Tape Setting Press the Tape key to print one tape To print multiple tapes Enter the number of tapes you want to print using the number keys Press the Tape key The mailing system ejects dry tapes until the number you entered is reached The machine won t print another wet tape until you remove the previous one This prevents tapes from sticking to each other Remove tapes from the tape exit on the right side of the machine NOTE The machine ejects dry tapes until the number you entered is reached The machine will not print another wet tape until you remove the previous one This prevents tapes from sticking to each other 3 4 SV60861 Rev F SV60861 Rev F 4 Running Mail N viga ting E 4 2 Applying Postage and Running Mail 4 3 Determining the Correct Po
60. adding postage to your meter even more convenient Although you can still prepay you can take advantage of the full meter capabilities and add postage now and be billed later Please allow up to seven days for your check to post if you plan to add postage to your meter using pre paid funds To check your account balance 1 Press the Funds key 2 Select Get Postage by Phone Balance The system dials Pitney Bowes to connect to your account When the connection is made the system displays your Postage By Phone System balance 3 Select Done to return to the main screen 6 6 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide 9 Adding Postage Postage Pass Automated Postage Refill To add postage from your Postage By Phone System account to your postage meter follow these steps 1 Press the Funds key 2 Select Quick Refill or Other Refill Amount 3 If you have set up a supervisor password you are prompted to enter the password now Enter the password and press the Enter key 4 If you select Quick Refill the system adds the same amount it did the last time you added postage 5 If you select Other Refill Amount use the number keys and enter in the amount you want to add up to 1000 Use whole dollars only do not key in cents Your meter automatically adds two decimal places 6 Press the Enter key The system dials Pitney Bowes to connect to your account and begins to add t
61. ail Main Status Area Important information such as warnings or help or navigation tips For example if you select a class a message appears in this area Weight Display Area The weight of the piece of mail Mode The mode in which the piece of mail will be processed or what the next required action will be Meter Stamp The official USPS indicia printed on the envelope or tape Batch Count The number of pieces of mail run in a job Key in Postage FRIENDS DON T LET FRIENDS DRIVE DRUNK Account Presorted First Class JUL 12 2008 Class ZIP Zone Ready Batch Count Bib 8 20z SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Connectors on the Back of the IntelliLink Control Center Internal Analog Phone Line Connector The IntelliLink Control Center has an internal analog modem and can connect directly to an analog phone line The term analog phone line refers to a RJ11C or RJ11W compatible single line telephone wall plug typically used for a residential phone or facsimile hookup IntelliLink Control Center AC Adapter Receptacle The receptacle for the AC adapter is located on the back of the IntelliLink Control Center If you need to remove the control center from the mailing sys tem base and move it to an analog telephone line you plug the AC adapter into this receptacle When the control center is connected to the mailing system base access to the A
62. ail or clear jams The cards are located in a slot in the stacker module of your mailing system Feed Deck This is where you load the mail External Device Ports Use these port to connect to external devices like a power stacker or Flash Memory Drive You access most of these connectors on the back of the mailing system by removing the connections cover at the back of the IntelliLink Control Center For a detailed view see inset Side Door Open this door to inspect and clean the moistener brush or adjust for wet or dry tape Wet Dry Tape Lever Move this lever down for dry tapes or pressure sensitive tapes move it up to wet gummed tapes Stacker This is where mail is deposited after the postage is applied to the piece of mail It is located on the right side of the machine It may be adrop stacker or an optional DJPS DMPS or U7PS Power Stacker SV60861 Rev F Ze Meet the DM800 DM900 Digital Mailing System The Digital Mailing System Exterior 2 USB Ports USB Network Adapter can be plugged in here USB Network Adapter and LAN Cable USB Port for Flash Memory Drive used with INVIEW Accounting Serial Port 2 6 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Mailing System Refer to the diagram for the location of each component Interior Roll tape The tape supply is located here Print meter stamps on tape for pieces of mail
63. an ad select Ads Messages Scroll through the list and select the appropriate option add an inscription select Inscriptions Scroll through the list and select the appropriate option e Press Enter when done The display shows the first weight break for this Smart Class Weight Class Fees 0 Ib 0 0 oz Olb 3 0 oz 1stAuto r 5 Dig 0 Ib 3 0 2 Olb 13 0 oz 1st Cls Presort 7 To set the next weight break point select Add Another Class a You are prompted to enter the maximum weight for this weight break Enter the max weight for this weight break 0 Ib 13 0 oz to JD 2 b For the third weight break enter 1 for Ib Press the Enter key c Enter 0 for oz and press the Enter key SV60861 Rev F 5 11 5 Mailing System Setup d Select the appropriate class in this example Priority Mail The Fees screen appears Press Enter The Select Auto Ad Inscriptions screen appears e add an ad select Ads Messages Scroll through the list and select the appropriate option e add an inscription select Inscriptions Scroll through the list and select the appropriate option e Press Enter when done The display shows the first weight break for this Smart Class Since we did not create a fourth weight break it is listed as None Weight Class Fees 0 Ib 0 0 oz Olb 3 0 2 1stAuto r
64. ance 9 5 printing a test pattern 9 6 Printhead SV60861 Rev F ordering a replacement 11 2 replacing 9 9 Printing postage on envelopes 3 3 on tapes 3 4 R Reduced speed mode how when to use 4 8 Report Print Queue 8 2 Reports account list 8 7 8 8 data capture 8 12 data capture non US only 8 12 error 8 10 funds 8 8 installed or pending rates 8 13 job 8 11 last 5 refills 8 6 last rates downloaded 8 13 multi account summary 8 4 single account 8 3 system setup 8 9 USPS confirmation services 8 7 Reports key description and location 2 9 S Safety requirements 1 3 Safety requirements for power stackers 1 5 Scales password protecting setup 5 6 procedures for setting up 5 7 weighing problems 10 15 Screen keys description 2 9 Seal key when running mail 4 8 Shape Based Rating 2 4 A 5 Smart Class selecting 4 19 setting up 5 11 Specifications accounting features and options 12 4 dimensions and weight 12 2 envelope size 12 4 mailing system features and capabilities 12 4 width of tape rolls 12 4 Standby mode 5 19 Subaccount add 7 4 7 5 Subsubaccount add 7 4 Supplies ordering 11 2 Index T Tape installing 9 3 lever wet dry 2 5 ordering 11 2 roll 2 7 specifications 12 4 Thickness adjustment knob location 2 7 Time and Date Stamping Mode 4 15 Timeouts display sleep 5 19 feeding timeout 5 20 normal preset timer 5 20 system sleep 5 19 transaction timeout 5 20 Troubleshooting display problems 10
65. as shown here Grasp the printhead stand off and lift the printhead up and out Discard the old print head Locate the new print head and remove the protective cover Install the new printhead in the printhead slot Close the printhead cover and push the print head latch back until you hear it click into place Close the main cover Printhead Cover SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Changing the When you change the printhead you must also replace the wiper blade Wiper Blade assembly Assembly Instructions for replacing the wiper blade assembly are included with each replacement and are repeated here for your convenience 1 From the IntelliLink Control Center press the Menu key 2 Select Maintenance 3 Select Replace Wiper Blade Assembly The Preparing Wiper Blade screen appears During this time the sys tem moves the printhead assembly back so that you can access the wiper blade assembly 4 Lift the main cover and locate the wiper blade assembly 5 Locate the small black lever behind and next to the wiper assembly Wiper blade assembly 6 Push the lever to the rear of the machine to release the wiper SV60861 Rev F 9 11 9 Maintaining and Updating Performing Updates or Adding Features 7 Slide the assembly to the left and lift it out 8 Remove the new wiper blade assembly fromthe package 9 Place the n
66. as turned off or if your post age meter runs low on funds Your system will not initiate a refill during a transaction or in between transactions This ensures that your normal operations will not be interrupted When your system automatically connects it will also check to see if any other tasks are necessary during the same connection This includes uploads of tracking records electronic postal inspection or other functions performed during the refill If an update is required you will be prompted to do so at that time SV60861 Rev F 6 7 6 Adding Postage Recommended Funds Values Setting the Auto Refill Amount Setting the Low Funds Value When the Postage Pass Automated Postage Refill capability is enabled your mailing system will make recommendations for both Auto Refill Amounts and the Low Funds Warning The Auto Refill Amount is the dollar value of the reset when you refill for postage Recommended Minimum Default 2000 8000 1000 5000 The Low Funds Value is the dollar amount that becomes the trigger for the Auto Refill When your postage meter reaches this level the Auto Refill capability will be initiated the next time your system powers down Recommended Minimum Default 1000 4000 50 2500 N Press the Menu key Select Set Up then select Basic Settings The Basic Settings screen appears Press the down arrow key and sele
67. b 0 0 oz to lb oz b To set the first weight break use the numeric keys and enter 0 for Ib Press the Enter key Enter 3 for oz and press the Enter key c Select the appropriate class in this example 1st Class Auto d Select the appropriate subclass In this example selectLetter then select 5 Digit e The Fees screen appears Press Enter 5 10 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide f The Select Auto Ad Inscriptions screen appears e add an ad select Ads Messages Scroll through the list and select the appropriate option add an inscription select Inscriptions Scroll through the list and select the appropriate option e Press Enter when done The display shows the first weight break for this Smart Class Weight Class Fees 0 Ib 0 0 oz 0 Ib 3 0 oz 1stAuto r 5 Dig 6 To set the next weight break point select Add Another Class a You are prompted to enter the maximum weight for this weight break Enter the max weight for this weight break 0 Ib 3 0 oz to lb 202 0 a For the second weight break enter 0 for Ib Press the Enter key Enter 13 for oz and press the Enter key Select the appropriate class in this example 1st Cls Presort The Fees screen appears Press Enter e The Select Auto Ad Inscriptions screen appears e add
68. baccount Prototypes The subaccounts and subsubaccount appear in the display as separate accounts under the main account title transfers can be made between Software Industrial Design and Prototypes Engineering Software Engineering Industrial Design Engineering Mechanical Prototypes 4 Select an account to transfer funds from and press Enter 5 The system displays a list of all of your accounts again Select an account to transfer funds to and press Enter 6 A screen displays showing your transfer from and transfer to accounts e Select Transfer Entire Amount or e if you want to transfer less than the entire amount enter the amount you wish to transfer and press Enter The system displays a screen of the from to accounts and the amount of the transfer 7 Select Transfer The system transfers the amount and displays a screen of the accounts and amount transferred To transfer pieces 8 Select Transfer Piece Count The system displays a screen of the same accounts and prompts you to Enter Number of Pieces to Trans fer 9 Enter the number of pieces or select Transfer Entire Piece Count and press Enter The system displays a screen of the from to accounts and the piece count of the transfer 10 Select Transfer The system transfers the pieces and displays a screen showing the transaction SV60861 Rev F 7 9 Ze Standard Accounting Selecting an Accounting Type Your Account
69. cal the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service trouble is experienced with this IntelliLink Control Center please contact the help desk for repair or warranty information Refer to the Pitney Bowes Contact Information List in this guide for the number of the help desk If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment is not intended to be repaired by the customer user Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If the installation site has specially wired alarm equipment connected to the telephone line ensure the installation of this IntelliLink Control Center does not disable the alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer SV60861 Rev F Table of Contents Pitne
70. ccount Manually Follow the steps below to select an account 1 Press the Account screen key The Select Account screen appears listing all of your accounts 2 Select the Account you want to use to charge postage Use the down arrow key to scroll through the Account list then press the screen key that corresponds with the account name 3 If the Account password is enabled the Enter Account Password screen appears If the Account password is not enabled go to step 4 a Type in the password b Press Enter 4 The system returns to the Main screen The name of the account you selected appears in the Account field Selecting an Account by Name The account name search allows you to type in the account name or part of the account name to narrow down your search Follow the steps below to select an account by name 1 Press the Account screen key The Select Account screen appears listing all of your accounts 2 If necessary press the left arrow key to toggle the search by account name method 3 Type in the first few characters of the account name The list on the screen will show all the account names that start with the characters you have entered SV60861 Rev F 4 Running Mail 4 Select the account you want to use e Press Enter to select the account that most closely matches the characters you searched on or e If alist of account names appear on the screen press the screen key that corresponds with the ac
71. ce the system cal culates the weight and prints postage either on envelopes or tapes This saves time by eliminating the need to place each piece individually on the scale An indication that notifies the operator of a disabling event i e out of ink A plug on the machine that allows you to connect an optional external device such as a scale or a PC The envelope moistening solution you can order from the Pitney Bowes Supply Line The area of the mailing machine where you feed the envelopes A series of five or six vertical bars used by automated postal equipment to identify orient and separate reply mail The amount of money in your Postage meter Postal Security Device PSD Press to get information about funds used in a job add funds to your meter enter new refill amounts or get Postage By Phone Meter Payment System balance A warning that you have entered a postage value above the value that you have entered into the system as your maximum allowable amount This feature prevents you from accidentally printing more postage than you need See Meter Imprint SV60861 Rev F A Glossary Ink Cartridge Inscription Inspection Insufficient Funds IntelliLink Control Center Jam Release Lever Lock Code Low Funds Warning Menu Key Meter Meter Imprint or Meter Stamp Mixed Mail Mode Key Modem Numeric Keys Password Permit Postage by Phone System Postage Meter
72. ce of mail on the scale SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Mode Selection This feature may be offered as an optional feature and is not available on Print Permit all Pitney Bowes solutions Please contact your local account representa tive to determine if this option is accessible on your system Refer to Ordering Permits for Your Mailing System in Chapter 12 in this guide for information on ordering permits A permit is a special postal mark used instead of the usual meter stamp imprint You can file for a permit with the USPS These permits provide you with special processing or discount rates Use permits when e You are processing standard mail e You want to apply prepaid postage to an enclosed reply envelope e You have a special rate agreement with the post office To select a Print Permit From the IntelliLink Control Center press the Mode key Select Print Permit The Print Permit Selection screen appears Select the permit you want and press Enter Place the mail on the feed deck Press the Start key If you are using the optional DJPS DMPS Power Stacker we recom mend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity So ee Mode Selection Seal Only Mode allows you to seal envelopes without applying postage If Seal Menu you are running accounting a
73. cess delivery information from www pb com at My Account Using this site you can search records using your unique customer refer ence number or the USPS tracking number from the Green Label Processing Electronic Return Receipt with a Customer Reference Number 1 Weigh the envelope package Place the mail piece on the attached scale or process using the mailing machine in the WOW mode 2 Select class Select the class of mail for example First Class or Priority Mail 3 Select services a Select E Certified as the service for mail b Select E Ret Receipt c Press Enter 4 Enter the destination ZIP Code a Scan or manually type the 5 digit destination ZIP Code b Press Enter This step is not required if the system is set to auto enter 5 Enter the USPS tracking barcode number NOTES e You will not be prompted to enter the Customer Reference Number if you scanned a combined barcode when entering the destination ZIP Code e If you use labels supplied by Pitney Bowes be sure to use the correct label for the selected service in this case E Certified dark green labels If the control panel display shows the next number in the barcode sequence enter the last digit to accept it as long as it matches the num ber on your next label or scan or manually type in the 22 digit barcode number from the label you re using e Ifthe control panel does not show the next number in the barcode sequence it shows the next numb
74. ckages e Onion skin airmail type envelopes e Tyvek envelopes e Envelopes that are thicker than 1 2 DM800 or 3 4 DM900 e Any pieces of mail that are outside the limits specified for mailing mate rials see Chapter 12 Specifications in this guide for details You can request up to 50 tapes at a time The tapes exit into the stacker The mailing system is designed to use a special pressure sensitive adhe sive tape made exclusively for it CAUTION Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage e print one tape you simply press the Tape key instead of placing mail on the feed deck e print more than one tape use the numeric keys to type in the num ber of tapes you want then press the Tape key The tapes exit into the stacker on the right side of the mailing system NOTE Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing cut and eject the tape SV60861 Rev F 4 9 4 Running Mail Selecting the Postage Mode and Running the Mail Mode Selection Once you decide the appropriate mode for running your mail job you select the mode Select Mode on your mailing system To access the Reduecd speed modes press the Mode key on the lt EE IntelliLink Control Center lt WOW Weigh on the Way The names of the modes as they appearon gt
75. cks of thin mail such as single inserts or post cards the thin mail setting may be needed for better performance Refer to the figure on the right To pick asetting turn the knob to the arrow located on the feed cover Make sure you have sufficient funds in your postage meter If the mes sage Low Funds appears on the screen make sure you can complete the mail run with the funds you have If you do not have enough funds see Chapter 6 Adding Postage in this guide Thick Mail Setting Thin Mail Setting Press the Mode key on the IntelliLink Control Center Select Key In Postage Key in the correct postage value using the numeric keys on the control center then press Enter Place the piece of mail on the feed deck and press the Start key NOTE The Auto On DM900 only feature allows you to process mail with out pressing the Start key after you place mail on the feed deck The IntelliLink Control Center will advise you of the mailing stage you are in SV60861 Rev F 3 3 Ze Mail in a Minute Printing Print postage tapes for Postage Tapes e Packages Onion skin airmail type envelopes Tyvek envelopes Envelopes that are thicker than 3 4 Any pieces of mail that are outside the limits specified for mailing mate rials see Specifications Mailing Materials in Chapter 12 of this guide for details To use this feature you must know the amount of postage you want to print
76. count you want to use The system returns to the Main screen and the name of the account appears in the Account field 5 If the account password is enabled the Enter Account Password screen appears If the account password is not enabled go to step 4 a Type in the password b Press Enter Selecting an Account by Speed Code The speed code search allows you to type in the speed code or part of the speed code to narrow your search Follow the steps below to select an account by speed code 1 Press the Account screen key The Select Account screen appears listing all of your accounts 2 If necessary press the left arrow key to toggle the search by account name method 3 Type in the speed code or the first few numbers of the speed code The screen will show the account names that correspond with the speed code you typed 4 Select the account you want to use e Press Enter to select the account that most closely matches the characters you searched on or e Ifa list of account names appear on the screen press the screen key that corresponds with the account you want to use The system returns to the Main screen and the name of the account appears in the Account field 4 Ifthe account password is enabled the Enter Account Password screen appears If the account password is not enabled go to step 4 a Type in the password b Press Enter Deselecting an Account Press the Accounts key Select 0 None from the t
77. ct Auto Refill Amount Press the Clear key and then enter your desired refill amount Press Enter when done Press the Menu key Select Set Up then select Basic Settings The Basic Settings screen appears Press the down arrow key and select Low Funds Value Press the Clear key and then enter the amount you want to activate the automatic refill 5 Press Enter when done Enabling To disable or enable the automated postage refill feature Disabling 1 Press the Menu key Automated 2 Select Basic Settings Postage Refill 3 Press the down arrow key and select Automatic Refill e Select On enable automatic refill to enable the automatic refill A connectivity alert message will appear indicating that the meter must be physically connected through a phone line or LAN Select OK to continue e Select Off to disable the automatic refill 6 8 SV60861 Rev F 560861 Rev F Ze Standard Accounting Ee 2 Overview of Accounting EE 7 3 Using the Account Setup Procedures cccccccccecececseceseeeseeeeeeteeess 7 3 Before Using the Setup Procedures 1 cccsesecccseeteeeesssseeseeeeneeeeesenes 7 4 VIEWING 0 iTe 7 4 Creating ACCOUINS fader EE deene lant aunts tee 7 4 Editing Accounts i e aeaa ada aaa aaa aa ae eaa aandaa 7 6 Setting an Account 00 Sie te eR i eect 7 6 Turning Standard Accounting On or ON 7 7 Deleting EE 7 7 Turning Account Password Protection On or On 7 7 Resetting Clearing all Accounts
78. d cause damage to the equipment or to the material being run IMPORTANT Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly NOTE Provides a comment or explanation of the associated topic FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device pur suant to part 15 of the FCC rules These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications Operation of this equip ment in a residential area is likely to cause interference in which case the user will be required to cor rect the interference at his own expense Use only a shielded interface cable to operate this equipment with a scale or other peripheral device CAUTION Changes or modifications to this equipment not expressly approved by the party responsible for compliance Pitney Bowes could void the user s authority to operate the equipment FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the bottom of the IntelliLink Control Center is a label that contains among other information a
79. e External Device Port E Z Seal Sealing Solution Feed Deck FIM Facing Identifi cation Mark Funds Funds Key High Value Warning Indicia Place to connect an optional Pitney Bowes scale printer or a PC The IntelliLink Control Center is the module mounted on top of the mailing machine that contains the graphic display function keys alpha and numeric keys and the Postal Security Device PSD Importing account information to a program on your PC Delivery Confirmation is a service offered by the United States Postal Ser vice that allows you to verify the date and time of delivery of your mail or if the delivery was unsuccessful the date and time of the delivery attempt The service is currently available for Priority Mail and Package Services which includes Parcel Select Parcel Post Bound Printed Matter Special Standard Mail and Library Mail You may combine Delivery Confirmation with other services such as COD insured mail registered mail parcel airlift PAL or special handling There is no charge for Delivery Confirmation when you ship by Priority Mail and provide an electronic file to the Postal Service There is a per piece charge when you ship Package Services using the electronic option To get the latest fees go to www usps com and search for Delivery Confirmation The weighing mode that allows you to put all of the mail on the scale then remove each piece one at time As you remove each pie
80. e Funds in Your Postage Meier 6 6 Checking Your Postage By Phone Meter Payment System Account Balances EE 6 6 Adding EE 6 7 Postage Pass Automated Postage 8107 6 7 6 Adding Postage Postage By Phone Meter Payment System Your Postage Meter Postage By Phone Meter Payment System is a Pitney Bowes service that you use to add postage to your meter You can access the Postage By Phone System 24 hours a day 7 days a week through your IntelliLink Control Center For more information refer to the Postage By Phone Sys tem materials furnished with your system If you need assistance with Postage By Phone System If you need assistance have your account number ready and call the Postage By Phone System number Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number The postage meter on your mailing system is a Postal Security Device PSD that incorporates the latest technology approved by the United States Postal Service to secure funds This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards The United States Postal Service USPS licenses your meter and requires a modem inspection of the meter Periodically your IntelliLink Control Center will be required to
81. e Menu button Select Set Up then Basic Settings Select My Mailer ID DUNS Number Type in the Mailer ID DUNS number Press Enter when done Press the left arrow key to return to the Main screen Verify the barcode scanner is set up and functional With the auto enter feature set to ON you can save some keystrokes as you step through a Confirmation Services transaction Verify the printer is set up and functional oan Setup Options 1 2 3 Press the Menu button Select Confirmation Services Press the right arrow key to go to Set Up CFM Svcs You are now in the Confirmation Services Setup screen Each option is explained below e Apply Label Prompt If this option is on the system automatically prompts the operator to apply the barcode label to each Confirma tion Services mail piece e Upload Records Prompt When on this option prompts the oper ator to upload records after each Confirmation Services piece of mail is run e Receipt Prompt When on this option prompts the operator to print receipts after uploading records Postal Manifest Prompt When on this option prompts the opera tor to print the manifest report after uploading records e DelCon Customer Reference If this option is on and Delivery Confirmation is selected the system will prompt the operator to enter a customer reference number e SigCon Customer Reference If this option is on and Signature Confirmation is selected
82. e The error message displayed if there was one e The steps you have already taken to solve the problem and the results SV60861 Rev F 10 17 10 Troubleshooting 10 18 SV60861 Rev F SV60861 Rev F 11 Supplies and Options Ordering 2 Ordering a Pitney Bowes Supply Catalog 11 2 Printhead Kit and Wiper Blade Replacement 00000000nn0nnnnnnennneneeea 11 2 USPS Confirmation Services Labele 11 3 Accessories YOU Can Order 11 3 11 Supplies and Options Ordering Supplies Ordering a Pitney Bowes Supply Catalog Printhead Kit and Wiper Blade Replacement You can order supplies through the Pitney Bowes Supply Line or you can order from the Pitney Bowes web site Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Sup ply Line phone number and the web site addresses The Pitney Bowes web site features a wide assortment of genuine Pitney Bowes supplies at attractive prices You can take advantage of special quantity pricing and online discounts You can order a Pitney Bowes Supply Line Catalog Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number Consumables You Can Order Ink Cartridge Ink Cartridge 1 pack 767 8 WARNING Use Pitney Bowes ink cartridges to ensure best printer performance Other ink cartridges may cause poor print quality
83. e inactive Screen Display Single Account Report lt Account name gt lt Subacct gt lt Sub Subacct gt Account Number lt Account Number gt Pieces lt Account Piece Count gt Postage lt Account Value Total gt gt Select Another Account Printed Report The Single Account Report prints on one envelope or a strip of tape Infor mation contained in the report e Date report is printed e Time report printed e Meter Stamp Serial Number identifies the meter which printed the report Account Number Number of each account that has used postage e Pieces Total of pieces processed for the account e Postage Total postage amount charged to the account e Station ID a user defined number to identify the meter SV60861 Rev F 8 3 8 Reports Multi Account Internal Printer Version Summary The Multi Account Summary supplies the total pieces and postage for all Report enabled accounts You can view and print the Multi Account Summary report sorted by account number as well as by account name When viewing this report press the left arrow key to toggle between the account name and account number sorting options This report can be printed on an envelope with the internal printer Screen Display Multi Account Summary Account Pieces Postage lt Account Number gt lt Account Piece Count gt lt Postage Value Total gt lt Account Number gt lt Account Piece Count gt lt
84. e it is not touching any other surface or object Place the mail on the scale e If you have previously selected a class the system displays the fol lowing prompt at the top of the screen Print tapes automatically On or Off If you select On then when you remove each piece of mail the system automatically prints a tape If you select Off you remove the first piece of mail and place it on the feed deck The system automatically feeds the mail e If you have not previously selected a class you are prompted to select one now For more information refer to Selecting the Class Carrier Special Services or Options in this chapter Begin removing mail from the scale Please note the following e Remove each piece of mail in a single continuous motion e you mistakenly remove more than one piece of mail put all of the pieces of mail back on the scale If you only put one piece back on the system does not print the correct postage When you remove the last piece of mail from the scale the system asks you if you want to print postage This is in case the last piece you remove from the scale is the container for the mail If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity To perform manual weight entry 1 2 3 4 5 O eS Press the M
85. e to each piece 1 2 3 Press the Mode key Select Key In Postage Key in the correct postage value using the numeric keys on the IntelliLink Control Center then press the Enter key If you are done place the mail on the feed deck and press the Start key otherwise go to step 4 If you want to change the date add or change an advertisement or inscription press the Menu key and select Meter Stamp Options For more information refer to Selecting the Meter Stamp Options in this chapter When finished place the stack of mail or piece of mail on the feed deck and press the Start key If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity Mode Selection The WOW feature increases your productivity by weighing the piece of WOW6 Weigh mail and applying the correct postage as it travels through the mailing On The Way machine WARNING Do not lean on or disturb the system while it is process ing mail in this mode It will affect the amount of postage applied to the mail piece To run mail in the WOW mode a oe Press the Mode key Select WOW Weigh on the Way Press the Class key and select the class For more information refer to Selecting the Class Carrier Special Services or Options in this chap ter Press the Seal key and s
86. elect the Attached Scale mode when running mail if you want your system to weigh the mail and calculate postage Refer to Selecting the Postage Mode and Running the Mail in Chapter 4 of this guide 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select AutoScale to toggle between On and Off Use this option to control how the carrier and class are displayed on the Main screen 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Carrier Class Disp e Select Class Only if you only want the class to display on the Main screen e Select Concatenate Carrier and Class if you want the carrier and class to display on the main screen NOTE If you select this option the carrier and class name will be concatenated or broken out onto multiple lines Use this option to set the system to prompt you to select a new class for each piece of mail weighed or to keep the last class used 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Class if new Piece To clear the class information select Prompt Select New Class e retain the class information select Retain Use Previous Class 3 The system returns to the Scale Rates Set Up menu Use this option to set the system to prompt you to select a new destination ZIP Zone code
87. elect your sealing option Set the seal lever Place the stack of mail on the feed deck Press the Start key If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity SV60861 Rev F 4 Running Mail Mode Selection Weigh First Piece Mode Selection Differential Weighing This feature is available only on systems that have the optional Weigh On The Way WOW module installed In this mode the machine weighs the first mail piece and processes the remaining mail at the same postage rate WARNING Do not lean on or disturb the system while it is pro cessing mail in this mode It will affect the amount of postage applied to the mail piece To run mail in this mode 1 Press the Mode key 2 Select Weigh First Piece 3 Press the Class key and select the class For more information refer to Selecting the Class Carrier Special Services or Options in this chapter Press the Seal key and select your sealing option Set the seal lever Place the stack of mail on the feed deck Press the Start key If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity E e This option is available y
88. elopes Tyvek envelopes envelopes that are thicker than 5 8 or any pieces of mail that are out side the limits specified for mailing materials see Specifications in Appendix C of this guide for details Print the postage for this type of mail on tape 2 Sort the mail by envelope size and weight If you are using the account ing feature sort by account as well Shingle the envelopes so they are slanted slightly to the left as shown in the picture shown at right 3 Place the stack of mail on the feed deck shown in the picture below DM900 Only If you have AutoStart enabled do NOT place the mail on the deck until have made all your selec tions and are ready to run mail Slot e Place the envelopes with open flaps in the slot Any envelopes that are already closed are unaffected by the moistening process e Lift the back stop to its up position for larger mail SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide 5 Use the thickness adjustment 6 Running the 1 Mail 2 3 4 Set the sealer lever Push lever Sealer to the right for sealing or to the Lever left for postcards and mail you do not want sealed Normal Mail Settin knob to adjust for envelope s thickness For thicker pieces of mail 3 8 to 5 8 or mail contain ing several inserts use the thick mail setting For most mail under 3 8 use the nor mal mail settings For large sta
89. em automatically resets the cutoff date to 04 30 2009 6 Press Enter 7 6 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Turning Standard Accounting On or Off 9 Deleting Accounts Turning Account Password Protection On or Off To turn the standard accounting package provided with your system on or off Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Scroll down and select Accounting To turn on the system s standard accounting select Standard To dis able or turn off standard accounting select Off o Se NOTE If your system is connected to other accounting systems those sys tems also appear as options Refer to Selecting an Accounting Type in this chapter for more information When you delete an account you remove its data completely That data is then unrecoverable Make sure you do not need the account s data before you delete the account 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Account screen 3 Scroll down and select Delete Account 4 A list of your accounts appear You can only select a chargeable account to delete The selected account subaccount and or subsub acount along with its postage and pieces of mail is deleted EXAMPLE The subaccounts appear in the display as two separate accounts under the main account title Engineering Software Engineering
90. enance Options Arrow Keys Home lt q and Help M Information More Options 5 2 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Overview of Mailing System Set Up Follow the other procedures listed here as needed For details on each procedure refer to the section number listed here 0 Set the Display Language 9 Adjusting the Display Contrast Adjusting the Feed Deck Sensor 0 Setting the Date and Time of Day 9 Selecting Autostart 9 Setting up a Supervisor Password Q Setting up a Lock Code O Setting up the Scale and Selecting Rates O Setting up Postage By Phone D Configuring High and Low Funds Warnings D Configuring Low Ink Warnings 12 Configuring System Timeouts Defining Presets D Creating Custom Messages d Taking the Meter Out of Service d Setting up the Optional Printer D Configuring the Optional Barcode Scanner SV60861 Rev F 5 3 5 Mailing System Setup Setting the Display Language Adjusting Display Contrast Adjusting the Feeder Deck Sensor Depending on the model of yourmailing system you may be able to set the display to any of the following languages e English e Espanol To change the language of the display 1 Press the Menu key 2 Select Set Up or press 1 and the Enter key 3 Select Change Language or press 4 and the Enter key 4 Select the language you want to appear in the display e Press 1 f
91. eneral and specific geographic areas in the United States A 9 digit numeric code incorporating the original 5 digit ZIP Code a hyphen and 4 additional digits The first 5 digits identify the delivery office The 4 digit add on identifies specific delivery segments SV60861 Rev F Index A AC adapter connector location 6 5 Accessories description 2 4 ordering 2 4 11 2 Accounting set up mode 7 2 turning off accounting 7 10 Accounts accessing features 7 2 adding subaccounts to 7 4 changing name 7 4 7 6 changing number 7 4 changing password 7 4 changing status 7 6 checking Postage By Phone balance 6 6 clearing account information 7 8 deselecting 4 16 enabling disabling 7 7 selecting a period 7 6 selecting an account to print postage 4 16 by name 4 16 by speed code 4 17 selecting the accounting type 7 10 understanding the account structure 7 11 Accounts key location 2 9 Adding funds to your postage meter 6 7 Advance Date storing in a custom preset 4 20 5 23 Advertisements selecting 4 20 Alpha keyboard description and location 2 10 Analog phone line connection 6 5 Arrow keys description and location 2 9 on the main screen 4 2 5 2 Attached scale when to use 4 5 Attached scale mode when to use 4 4 4 14 Auto Refill Amount 6 8 B Barcode scanner configuring 5 29 Barcodes using for USPS Confirmation Services 4 23 Batch count clearing or resetting 4 34 location on main screen 2 11
92. ensor s the following warning message displays on the IntelliLink Control Center indicating that the Width Sensor is not func tional The sensor that checks mail width is not operational Disable width sensor and continue weighing mail e Select Yes Disable Width Sensor to disable the sensor and continue processing mail in WOW mode without Oversize detection e Select No Select Another Mode to select another mode such as Key In Postage or Seal Only to process other mail types until a service rep resentative arrives Contact the Help Desk if you receive a width sensor warning on your mail ing system Hopper The Hopper Sensitivity adjustments improve mail piece sensing capabilities Sensitivity on the mailing system eliminating the need to press down on the hopper Adjustments mail stack to activate the feeder 1 Press the Menu key 2 Press the down arrow key and select Adjust Feeder Deck Sensor e Press the right arrow key to view specific instructions about sensi tivity adjustments e Select Increase by 1 to increase the sensitivity of the Hopper Sen sor e Select Return to Factory Default to set the Hopper Sensor to the default setting 3 Press Enter when done 10 2 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Ink Waste Tray Full Warning The Ink Waste Tray Full Warning appears when you power up or exit sleep mode on the mailing system It indicates that the ink waste tray is approaching
93. eptable range for the acceptable envelope dimensions piece of mail is too thick pieces of mail are incorrect size etc for mailing system Feeder adjustment is set too high To clear a jam in the feeder area 1 the feeder cover 2 Lift the feeder roller jam release levers and remove the piece of mail Ps Maan A Jam Release Levers To clear a jam in the transport area 1 Lift the main cover 2 Pull the transport jam release lever to the left until the assembly lifts up pe Transport Jam Release Lever Transport assembly lifts up 3 Remove the piece of mail 4 Push the transport deck back to its original position until it snaps into place If condition persists adjust the thickness adjust ment knob for less tension see procedure in this chapter SV60861 Rev F 10 7 10 Troubleshooting Tape Feeding Problems Description Possible Causes Solution cutter blocking the knife path Tape jamming in the Tape pieces or paper slivers are Clear pieces from the knife path If problem continues call for service brush Tape is catching on moistening Remove tape brush and reset in its holder to an appropriate lenght To adjust brush move to the left Tape jamming tape backing Pressure sensitive tape only Adhesive is extending beyond When loading pressure sensitive tape be sure entire tape edge a
94. er Setup menu select Default Scan Type 4 Select the appropriate option according to the table here If your accounting system is And the barcode contains Select this default scan type Business Manager Account Name Account Name Account Code Account Code Preset Preset Job ID 1 Job ID 1 Job ID 2 Job ID 2 INVIEW or Budget Manager Account Name Account Name Account Code Account Code Preset Preset Job ID 1 Job ID 1 Job ID 2 Job ID 2 5 If you do not want any default account system or preset or if you will be scanning multiple fields select None 6 As soon as you make your selection the Barcode Scanner Setup menu reappears You can make other selections or press the left arrow key to return to the Set Up menu SV60861 Rev F 5 29 5 Mailing System Setup Adding Barcode Prefixes If you are going to scan multiple fields you will need to create barcodes that contain a 1 or 2 digit prefix This prefix identifies the field you are scan ning You may use this if you are transferring accounts from a different accounting system like the Paragon or from a set of pre printed barcode labels that have a prefix as part of the barcode You can then scan these barcodes when the Main screen displays IntelliLink Control Center To set the prefix value ONS here Press the Menu key on the control center then select Set Up
95. er in the barcode sequence MINUS the check digit last digit You must enter the check digit SV60861 Rev F 4 31 4 Running Mail 10 Transfer Files 12 Apply the barcode a Apply the 22 digit barcode label to your mail piece if it is not already pre printed on the mail piece NOTE 22 digit barcode labels for tracking E Certified Mail must begin with 9171 in order to be tracked correctly per USPS guidelines b Press Enter This step is not required if the system is set to auto enter Enter the customer reference number a Scan or manually type your own unique reference number for this mail piece This can be a Client Number Summons Number Policy or Claim Number or Invoice Number You will not be prompted for this number if youscanned a combined barcode that includes the customer reference number and destina tion ZIP Code b Press Enter Print postage e Press Start to print the postage on the envelope or Press Tape to print a tape The control center returns to the Main screen For multiple mail pieces a Select ZIP b Type in the ZIP Code c Press Enter d Start processing the next mail piece Repeat steps 1 9 as necessary a Connect the control center to the Pitney Bowes Data Center using your telephone line b Upload your records no later than the end of every day To do this press the Menu key and select Confirmation Services The display automatically pr
96. ess the Menu key Select Meter Stamp Options Select the Multiple Tapes option Enter the number of tapes you want to print Press Enter NPON This selection allows you to add a custom message adjacent to the meter stamp For more information about custom messaging refer to Chapter 5 Press the Menu key Select Meter Stamp Options then select Text Entries Select the custom message you want to print on the envelope Press Enter when done Press the left arrow key to return to the Main screen St E ON 4 22 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Using Electronic Confirmation Services Overview The United States Post Office USPS provides three types of confirmation services e Delivery Confirmation shows you when the postal carrier delivered the mail e Signature Confirmation shows you who signed for the mail e Certified Mail provides you with proof that you mailed the item Each of these services has its own barcode labels Using preprinted bar code labels provided by Pitney Bowes you can electronically process and submit records for the three types of USPS Confirmation Services to the Pitney Bowes Data Center Postage Calculation for Confirmation Services As soon as you weigh your piece of mail and select the class and service your mailing system automatically calculates the postage NOTE When using these services you cannot type in the postage ma
97. ew wiper blade directly into the wiper blade slot with the shaft end to the right Slide the wiper blade to the right until it clicks into place 9 Close the main cover Your IntelliLink Control Center can remotely turn on features or download graphic files to print on envelopes To activate a new feature feature upgrade or to download an envelope advertisement or inscription you will be instructed by a Pitney Bowes representative to connect to the Intel liLink infrastructure NOTE You must first purchase a new feature and graphic before downloading it remotely Ensure your system is connected to a LAN or phone line as you do when refilling postage To initiate this process simply follow the steps to Get Update Now 1 Press the Menu key 2 Select Set Up then press the down arrow key and select Updates and Add Ons 3 Select Check for Updates The Requesting Update screen appears 4 Once the system has connected with Pitney Bowes the Software Update Available screen appears Select Get Update Now NOTE You have 15 seconds to select this option If you do not select the option within 15 seconds the system will proceed with download process When the download process is complete the system will return to the Main screen Advertisements and inscriptions are added to the memory of your system and will be listed on the display under Meter Stamp Options New features and feature upgrades wi
98. following section provides a summary of the main features and bene fits of the DM Series Digital Mailing System Your mailing system is equipped with a Postal Security Device PSD that incorporates the latest technology approved by the United States Postal Service to secure funds This technology eliminates the need to perform physical inspections of your postal security device The PSD contains the funds and performs all calculations necessary to print meter stamps that comply with current USPS standards The PSD is located in your mailing system s IntelliLink Control Center The IntelliLink Control Center is mounted on the top of your mailing sys tem and features a large easy to read graphic display function keys and alpha and numeric keypads A series of messages and options appear in the display to prompt you through all of the setup and mailing operations You use the function keys and keypads to respond to the system prompts and select your options SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Variety of Communications Options Ability to Use Other Pitney Bowes Equipment Your DM Series Digital Mailing System comes with communications ports for data communications with Pitney Bowes support services and for inter facing to external devices such as a personal computer an optional scale or other peripherals An internal modem with an external interface to analog telephone lines al
99. hanges in Class based on the weight of the mail piece Example Auto matically switch between Presort Classes depending on the weight of mail pieces Now the system can also automatically switch between Postal Inscriptions i e PRESORT or Postal Endorsement i e MEDIA MAIL ADDRESS SERVICE REQUESTED that you choose for each weight break Two steps are required to use this feature First you must select an adver tisement and or inscription while setting up the Smart Class template Second you must turn the printing capability of printing Auto Inscrip tions See Setting Up a Smart Class with an Auto Inscription in this sec tion for more information Creating a Smart Class with an Auto Inscription The following example shows how to set 3 different weight breaks The weight breaks will use the following three classes For weight break Use Class 0 0 oz to 3 0 oz 1st Class Automation Letter 5 Digit 3 0 oz to 13 0 oz 1st Class Non Automation Presort 13 0 oz to 1 0 Ib Priority 1 Press the Menu key 2 Select Set Up then press the down arrow and select Scales Rates 3 Press the down arrow depending on your system you may have to press it twice and select Smart Classes 4 Select Create 5 Select the appropriate Carrier in this example USPS Domestic a You are prompted to enter the maximum weight for this weight break Enter the max weight for this weight break 0 I
100. he postage to your meter 7 The system notifies you when it finishes adding your postage and dis plays the message Refill Complete The system prompts you to down load an available update or Press Tape to Print Tape Press Start to Print an Envelope e Don t Print Receipt 8 Select the appropriate option NOTE To view or print a statement showing the details of the last five times you added postage to your meter press the Reports key on the control center and select Last 5 Refills Refer to Chapter 8 Reports in this guide for details of all system reports With this feature you determine the amount of postage you want trans ferred to your meter during each refill and you choose the dollar amount at which you want a refill to occur When the postage balance in the meter drops to the amount you ve set as the low funds value the meter automati cally downloads the amount you preset Your meter is always ready for use IMPORTANT This feature requires a constant connection via one of three methods e direct analog phone line e wireless connection using an analog device see below or s LAN connection using an approved Ethernet device When this feature is enabled your system will automatically initiate contact with Pitney Bowes to refill your meter according to the values you establish in the system Your mailing system will only initiate a refill when the system powers down Sleep Mode wakes up if it w
101. ible Causes Solution No postage was printed on the piece of mail e Mail is too heavy for selected class OR e Mail is too light for selected class Select a new class Press Start to continue Negative weight or calibration error WOW2 scale not at zero weight Press the Menu key and select Zero Scale If not resolved call for service Invalid weight Weight is invalid for selected Select a new class Press Start to continue class Unstable weight Scale cannot define weight Be sure system is steady Make sure there is not air movement over and around the system WOW won t dis e Vibration interference Press the Menu key and select Zero WOW play zero occurred on the table Something is touching weigh ing area or machine exit e Wind current over platform from fan air duct Tapping mail on machine cover Scale won t display zero e Vibration interference occurred on the table e Something is touching weigh ing area or machine exit e Wind current over platform from fan air duct Press the Menu key and select Zero Scale Re zero failed Scale cannot define zero weight Call for service SV60861 Rev F 10 13 10 Troubleshooting Printing Problems Description Possible Causes Solution No postage is print ing The Postage Mode is set to Seal Only From the IntelliLink Control Center press the Mode ke
102. ifications e Print up to five lines of information Print a maximum of 20 characters per line including spaces e Fixed font Lucida Console 10 Point e UPPER CASE and lower case available e Special characters available as outlined on the keypad e Save up to five custom messages in memory e Custom messages can be saved in the Normal or Custom Presets e Uses full QWERTY keypad standard on all DM Series mailing sys tems e Custom messages always print to the left of the postage and left of any advertisements and inscriptions e Operating speed is reduced slightly to accommodate printing operation The Custom Messaging capability of your DM Series mailing system has several applications Use it for all outgoing mail that does not have a pre printed custom message such as Business Reply Mail Even if you use a pre printed custom message on outgoing mail this capability can be used to define a department or section of your organization for return mail By implementing this as a process undeliverable mail can bypass the Mail Center and be returned directly to the department that generated the mail ing IMPORTANT Custom Messaging requires an envelope at least 6 3 4 long to print effectively See Envelope Guidance in this section regarding testing of your envelopes before running 5 24 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Postal Rules and Guidance
103. il you can Postage or add more postage or change the date directly on a piece of mail If you pre fer you can print the corrections on at a tape instead and then apply it to the piece of mail Adding More Postage Changing the Date 1 If you are printing more postage on an envelope and if the envelope is sealed press the seal key and select Sealer Off If you are printing on a tape go to step 3 2 Turn the piece of mal around 180 degrees so that the meter stamp is in the lower left corner as shown here Then place the envelope on the feed deck with the flap facing down 3 add more postage press the Mode key and select Key In Postage 4 Enter the additional amount using the numeric keys and press Enter Press the Start key If you are printing a tape press the Tape key The additional postage prints on the envelope as shown below 5 If you print a tape apply the tape to the envelope below the existing meter stamp 4 34 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Changing the Date 1 Sai D JO If you are printing the date correction on an envelope and if the enve lope is sealed press the Seal key and select Sealer Off If you are print ing on a tape go to step 3 Turn the piece of mal around 180 degrees so that the meter stamp is in the lower left corner as shown here Then place the envelope on the feed deck with the flap facing down Pres
104. ing System Features To select and accounting type or to disable the accounting feature on your mailing system follow the procedure here 1 Press the Accounts key 2 Press the right arrow key to enter the Set up Account screen 3 Press the down arrow key to scroll down and select Accounting NOTE The type of accounting currently set for your system is displayed next to the Accounting selection The Select Accounting Type screen appears and depending on the option s you purchased displays the following e Off e Standard e Business Manager e Budget Manager e AccuTrac e Meternet 4 To disable the current accounting select Off NOTE If accounting is enabled whenever you run mail you MUST select an account To avoid having to do this select Off 5 Enable the appropriate accounting option e To enable standard accounting provided with your system select Standard e If you have purchased Business Manager select Business Manager e If you have purchased Budget Manager select Budget Manager e Ifyou have an AccuTrac SA connected to your system select Accutrac CAUTION If you switch from one accounting system to another you will lose all of the data in the original accounting system You can configure your mailing system to track and account for postage used by departments or individuals within your organization Your system stores the following information for each account Acco
105. ing out and this may cause a jam The red stripe on the tape notifies you that you are running low on tape There is also a black stripe that tells the machine when it is out of tape When the system detects the black stripe on the tape it stops the machine At this point there is still a small amount of tape on the roll You can install a new roll before the system actually runs out of tape or if the system runs out of tape and the message Out of Tape appears on the display Open the main cover Remove the old tape core Push the feed lever to the left and remove any tape scraps from the feeding area Release the lever 4 Tear of the end of the new roll tape to leave a straight edge 5 Drop the new roll tape into the well with gummed or adhesive surface facing down Make sure the leading tape edge comes up from under the roll and to the right as shown in the picture below 6 Push the feed lever to the left and hold while inserting the lead edge of tape into the gap between the roller and the track 7 Release the feed lever 8 Close the cover The tape advances to the proper position an Feed Lever SV60861 Rev F 9 Maintaining and Updating E Z Seal Your mailing system displays a message telling you when your E Z Seal Sealing Solution is running low When you receive this message your system can Solution still seal approximately 50 envelopes Maintenance CAUTION e Pitney Bowes rec
106. ing Services or Making Changes e Ifyou already have postage on the mail and then decide you want to add a service follow the instructions here for Adding Confirmation Ser vices After Printing Postage e you need to add more postage to cover the confirmation services refer to the section Add Postage and or Change the Date in this chap ter e you realize you have put the wrong barcode on a piece of mail or package you can change it as long as you have not sent the records to Pitney Bowes Follow the instructions here for Editing Deleting or Sending Confirmation Services Records USPS Confirmation Services are available when you are in the Attached Scale mode or Manual Weight Entry mode Refer to Selecting the Post age Mode and Running the Mail in this chapter for more information The following procedure is based on using a Priority class and the E Del Con service Your procedure may vary slightly depending on your class and service 1 Place the piece of mail or package on the scale 2 Press the Class key 3 Select the class for example Priority 4 Select the service for example E Del Con As soon as you select the service a check mark appears in front of it Press the Enter key At this point you are prompted to enter the 5 digit destination ZIP Code Use the numeric keyboard to enter the code 7 Press the Enter key and the Barcode screen appears 8 If this is the first time you are e
107. ing storm Avoid using a telephone or equipment that connects to a telephone line during an electrical storm there may be a remote risk of electrical shock from lightning Never install telephone jacks in wet locations Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Never touch non insulated telephone wires or terminals unless the tele phone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Do not use the telephone or equipment connected to the telephone line in the vicinity of a gas leak SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide 0700 Power Stacker Do not connect your postage meter Postal Security Device to a digital phone line The device s built in modem is designed to work with an analog phone line only Your fax machine is usually connected to an analog phone line If you do not know if your line is digital call your phone provider for verification Disconnect the telephone cord from the wall before removing the IntelliLink Control Center CAUTION To reduce the risk of fire use only the 26 AWG telecommunication line cord supplied separately WARNING Follow normal safety precautions for all office equip ment whenever using the Power Stacker Use only Pitney Bowes approved supplies in particular aer
108. ion refer to Selecting a Country in this sec tion If special services are available with the class you select they are dis played Even if you do not want any special services press the Enter key to confirm the class Press the Tape key to print a postage tape To apply postage to a piece of mail place it on the feed deck and press the Start key If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity If your postal rate or special service requires a ZIP Code or Zone you are prompted to enter it The system prompts you for either the ZIP Code or Zone for details see Setting Up the Scale Rates ZIP Zone prompt section in Chapter 5 of this guide 1 When you select a class you may be prompted to enter the ZIP Code or Zone e access the Intra BMC Package Services Parcel Post rates enter only the first 3 digits of the ZIP Code e access the Inter BMC Package Services Parcel Post rates enter all 5 digits of the ZIP Code Press Enter SV60861 Rev F 4 19 4 Running Mail Selecting a Country Selecting a Smart Class If your class requires you to select another country 1 Sy A list of countries appears in the display You can scroll through the countries Using the up down arrows e By typing in the first few let
109. k cartridge lid Tab Ink Cartridge Lid SV60867 Rev F 9 Maintaining and Updating 2 Push the tab on the front of the cartridge lid Lift the lid up and push toward the back of the machine 3 Remove the old ink car tridge by lifting it straight up Insert the new cartridge with the grooved side facing you Close the ink cartridge lid and push down until it locks into place Close the main cover Print a test pattern to verify that you have installed the ink cartridge cor rectly see Printing a Test Pattern in this chapter NDNA 9 8 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory replace the printhead CAUTION Do NOT attempt to clean the printhead Instructions for replacing the printhead are included with each replacement and are repeated here for your convenience 1 Press the Menu key 2 Select Maintenance 3 Select Replace Printhead 4 Open the main cover and locate the printhead latch Printhead Latch 5 Push the printhead tab to the left While continu ing to press the print head tab to the left pull the assembly forward as shown here SV60861 Rev F 9 Maintaining and Updating 6 10 11 12 This exposes the print head cover Grasp the printhead cover and pull
110. l Seal Key Allows you to moisten and seal envelopes with or with out applying postage You can also choose not to seal the enve lopes at all You can also choose not to seal the envelopes at all adjust the wetness or prime the moistener Accounts Key Press to set up and edit accounts Custom Preset Key Use this to choose frequently used system key settings for running different jobs Menu Key Press to view the following settings and options e Meter Stamp Options Set pU e Zero Scale e Maintenance e Turn Features On e Confirmation Services e Adjust Display Contrast Funds Key Press to view the following settings and options e Funds Available in postage meter e Funds Used e Total Pieces of mail processed by your mail system Reports Key Offers a selection of different types of reports to run Help Key Gives detailed information about a screen you are view ing Numeric Keys Press numbered keys to enter postage amounts and weight You can also use these keys to select numbered options appearing in the display Enter Key Press to enter the information you have selected for the mailing system Arrow Keys Moves you to new menus or scrolls menus and selects options SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide ee 9 9 selected Start Key Begins processing mail with the options you have Tape Key Allows you to print postage tapes for package
111. lean ers Call the Pitney Bowes Supply Line listed in the Pitney Bowes Contact Information List at the front of this guide Always follow the specific occupational safety and health standards pre scribed for your workplace NOTE Your mailing system requires annual cleaning by a Pitney Bowes service representative For continued safe operation contact your local Pit ney Bowes office for a scheduled cleaning If you use an AC adapter to power the meter when it is off the mailing machine base Use only the AC adapter designed specifically for the IntelliLink Con trol Center Third party AC adapters may damage the IntelliLinkK Con trol Center To protect against electrical shock plug the AC adapter into a properly grounded power outlet Do not route the AC adapter cable over sharp edges or trap between furniture CAUTION In case ofan ink spill leaking ink or excessive ink accumulation immediately power down and disconnect the power cord from the wall plug and call your local Pitney Bowes office for a cleaning The IntelliLink Control Center and its built in postage meter Postal Secu rity Device connect directly to analog telephone lines For your protection we urge you to follow basic safety precautions to reduce the risk of fire electric shock and injury to persons as well as the following Never connect telephone wiring during a lightning storm Disconnect the meter telephone line during a lightn
112. lear individual accounts you must enable this feature Refer to Turning Individual Reset Accounts On or Offin this chapter d Change Add Password This option allows you to change an existing password or create one for this account Passwords are case sensitive can be alphanumeric and must be at least four char acters You are prompted to confirm the new or modified password NOTE Before you can create or change a password you must enable this feature Refer to Turning Account Password Protection On or Off in this chapter By default your mailing system does not have an account period set If you set an account period when your system reaches the end of that period you need to reset clear all of the data in the accounts before you can pro cess mail again 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Accounts screen 3 Select Accounting Period 4 Select the appropriate accounting period none weekly monthly quar terly twice a year or yearly 5 The system calculates the cutoff date If you want to type in another cutoff date press the clear button and enter a cutoff date using the for mat MM DD YYYY EXAMPLE If you select a monthly accounting period and enter a cutoff date of 03 31 2009 as soon as your system reaches April 1 2009 12 01 a m you must reset clear your account data Your machine prompts you to do so at startup Once you reset the accounts the syst
113. ll be resident in the software capabilities of your system and can be selected from appropriate menus SV60861 Rev F SV60861 Rev F 10 Troubleshooting How to Troubleshoot your Mailing 551607 s nossnnnneennneennnnnneeneeee 10 2 Width Sensor EIS e eege selina e etna ues 10 2 Hopper Sensitivity ACjUStMONHS 3 3 3 10 2 Ink Waste Tray Full Warning ees 10 3 Envelope Sealing Problems 1142 5 5 5 2 10 4 Envelope Feeding Neel 10 6 Tape Feeding Problems ENEREERENREEEEEEEEREEEERSEEEREEEEEENNEENEESESEEEE 10 8 IntelliLink Control Center Probleme 10 12 Weigh On The Way Problems cccccccceceecsteeetenneeeeteeneeeeeessaaaeees 10 13 Pri ting EE 10 14 Postage Refill Propienis as ccc6 eina hanno eee erihdanedn Gane Males 10 16 Getting e EE 10 17 10 Troubleshooting How to Troubleshoot your Mailing System Width Sensor This chapter contains a list of problems you may encounter while using your DM Series System Review the problems and if you are unable to find a solution call the Help Desk or you can schedule a request for service at our web site Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number of the Help Desk and the web site addresses When mail is run in WOW mode the width sensor s used for Oversize Warnings and Dimensional Rating are tested automatically If the system detects a problem with the s
114. lows data communications with Pitney Bowes support services as well as external mail parcel carriers Communications with Pitney Bowes provides the following benefits Postage By Phone Meter Payment System refills Remote postage inspections e USPS Confirmation Services Delivery Confirmation Signature Confir mation and electronic filing of Certified Mail e Ability to download graphic images ads inscriptions and permits e Ability to download rate change and software updates You can use the following Pitney Bowes equipment with your mailing sys tem U7P0 Power Stacker This provides a larger area for stacking imprinted envelopes Optional SV60861 Rev F Ze Meet the DM800 DM900 Digital Mailing System Accounting and Reporting Advertisements and Inscriptions Shape Based Rating Optional Permits INVIEW Accounting INVIEW Accounting and reporting allows you to store postage costs for 100 accounts You can run reports on single or multiple accounts and limit access to the accounts by password protecting them For more information on the INVIEW accounting package refer to INVIEW Accounting Operator Guide SV62233 Budget Manager You can also acquire the enhanced accounting package Budget Manager Budget Manager allows you to create more accounts with higher levels of detail For more information on Budget Manager refer to Budget Manager Operator Guide SV60957 Business Ma
115. m Length with a Drop Stacker 52 in 131 9cm Length with a Power Stacker 74 5 in 189 23cm 91 in 231 14cm when stacker is fully extended Width 22 in 55 9cm Height cover closed 19 in 48 3cm Power and Compliance Power 100 240 VAC Compliance UL 1950 UL listed Operating Conditions Temperature Range F C Temperature will vary depending on the material used Minimum 40 04 Maximum 109 43 BTUs per hour Approx 1270 Printhead Life 1 000 000 cycles Capacities and Features Feeder Type Automatic EZ Seal Sealing Solution Fluid Sensing Warning message for low fluid level of EZ Seal Ink Capacity 45 000 pieces with no advertisements permits or inscrip tions 30 000 pieces with advertisements permits or inscriptions 1 5 years shelf installed life Ink Usage Messages Order Ink This message indicates that there are approximately 10 days of ink remaining This message is drop count controlled and calculated by a chip within the print head carriage s Low Ink This message indicates that there are approx imately 2 days of ink remaining This message is drop count controlled and calculated by a chip within the print head carriage Approximately 5 days of printing remain before the Ink Out message appears Ink Out When this message appears the mailing machine stops This function is co
116. m the required maintenance it needs to maintain peak performance Your DM Series System has a power switch for the location refer to Chapter 2 page 2 6 so that you can properly remove power to the system If you need to power off your system you must use the power switch When you power off the system the system immediately moves the printhead back to the capping station to keep the printhead from drying out Powering off your system by any other means such as a wall switch a power strip or unplugging from a wall outlet will result inhigher than normal ink consumption and could damage your mailing system YES SV60861 Rev F SV60861 Rev F Ze Meet the DM800 DM900 Digital Mailing System Introducing the DM Series Mailing Zvstem 2 2 Features and BenefitS EE 2 2 Parts of the Mailing E EE 2 5 Ze Meet the DM800 DM900 Digital Mailing System Introducing the DM Series Mailing System Features and Benefits Postage Security Device Easy to Use IntelliLink Control Center The DM Series Digital Mailing System is an easy to use digital mailing system you can tailor to satisfy the unique requirements of your organiza tion This system e Automatically feeds a stack of mixed mail envelopes e Weighs envelopes flats and packages up to 11b Moistens and seals the envelopes with flaps open or closed Imprints the correct postage amount e Stacks the finished mail The
117. mail on the feed deck shown in the picture below DM900 Only If you have AutoStart enabled do NOT place the mail on the deck until have made all your selections and are ready to run mail Slot e Place the envelopes with open flaps in the slot Any envelopes that are already closed are unaffected by the moistening process s Lift the back stop to its up position for larger mail 4 6 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide 4 Setthe sealer lever Push lever sealer to the right for sealing or to the Lever left for postcards and mail you do not want sealed 5 Use the thickness adjustment knob to adjust for envelope thickness For thicker pieces of mail 3 8 to 5 8 or mail contain ing several inserts use the thick mail setting For most mail under 3 8 use the nor mal mail settings e For large stacks of thin mail such as single inserts or post cards the thin mail setting may be needed for better performance Refer to the figure on the right To pick asetting turn the knob to the arrow located on the feed cover 6 Make sure you have sufficient funds in your postage meter If the mes sage Low Funds appears on the screen make sure you can complete the mail run with the funds you have If you do not have enough funds see Chapter 6 Adding Postage in this guide Thick Mail Setting Thin Mail Setting 560861 Rev F 4 7 4
118. mailing system e First the E Return Receipt is processed at a discount from the normal Green Card for Return Receipt e Secondly the Green Card is substituted by an electronic PDF docu ment that includes the delivery information and recipient signature This eliminates the hard copy Green Cards that often get lost or misfiled e And most importantly the electronic information is stored for 7 years allowing electronic access to the records at no additional charge Installation Setup IMPORTANT Perform the following steps in the order given 1 Verify that services are enabled a Press Existing Features b Press Confirmation Services 4 26 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide 2 4 c Verify that the services are enabled The list of services Confirmation Services that appears may look like Delivery Confirmation Enabled a CUA shown atthe Signature Confirmation Enabled If you have not already done so Enabled enter the Mailer ID D U N S E Return Receipt Enabled number This number must be manually entered the first time on the Mailer ID DUNS prompt screen after ERR is enabled E Ret Receipt w Ref Enabled NOTE The Mailer ID D U N S number is a unique nine digit identification sequence that identifies businesses by geographical location The intent is to identify both the mailer and unique location of the mailer Press th
119. maximum capacity Contact your customer service represen tative to schedule replacement of the ink waste tray WARNING Failure to replace full inkwaste tray will result in ink leakage causing system damage INK WASTE TRAY FULL WARNING Ink Waste Tray is near full Ink leakage may occur Please contact service Error Waste Tray Full Call Srvc Select OK to return to the main screen While you can continue to process mail the Waste Tray Wrng Call Servc message will appear in the main status area of the main screen until the ink waste tray is replaced The ink waste tray must replaced to prevent system damage The Ink Waste Tray Full Alert indicates that the ink waste tray has reached maximum capacity and must be replaced If the Ink Waste Tray Full Alert SV60861 Rev F 10 3 10 Troubleshooting appears and you have not already done so contact your customer service representative to schedule replacement of the ink waste tray INK WASTE TRAY FULL ALERT CONTACT SERVICE IMMEDIATELY Failure to replace full ink waste tray will result in ink leakage causing system damage Error Waste Tray Full Call Srvc Envelope Sealing Problems Description Possible Causes Solution Envelope s not seal No E Z Seal Sealing Remove the E Z Seal solution bottle and refill or ing or not sealing Solution in the bottle or reposition the bottle properly bottle is placed incorrectly Refe
120. n No solution in bottle Refill the moistener bottle Moistener Cover Moistener Bottle SV60861 Rev F 10 9 10 Troubleshooting Tape Feeding Problems Description Possible Causes Solution Gummed tape is not wet continued Brush not out far enough to reach tape 1 Open the side cover door 2 Tilt out brush holder with one hand and hold Remove the brush Pull out brush and readjust to longer length Reinstall brush and release holder to return original position DF Valve in moistener bottle cap is not working Call the Help Desk Refer to the Pitney Bowes Contact Information List in the guide for more information Low E Z Seal Sealing Solution message is not working Call the Help Desk Refer to the Pitney Bowes Contact Information List in the guide for more information 10 10 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Tape Feeding Problems Description Possible Causes Solution Adhesive tape gets Wet dry lever set into wet position Set wet dry lever down to dry position wet Moistener brush is set too high Remove tape brush and reset at a lower posi tion in its holder To adjust brush move to the left SV60861 Rev F 10 11 10 Troubleshooting IntelliLink Control Center Problems Description P
121. n a piece of mail This is an optional enhanced accounting package you can acquire for your DM Series Digital Mailing System It allows you to create and more accounts with higher levels of detail Business Manager is an enterprise accounting system that allows you to capture and manage postal transactions from the several different Pitney Bowes meters mailing machines and mailing systems You can manage all systems from a single host PC that is running the Business Manager application The action performed which sets the scale at zero in order to assure accu racy The service that delivers your mail such as the USPS or Federal Express Certified Mail is aservice offered by the United States Postal Service fora fee in addition to postage Sending Certified Mail provides a delivery record that the Postal Service maintains for a period of two years For additional Certified Mail options see Return Receipts or Restricted Delivery in this glossary Please refer to the USPS web site at www usps com for rates Class Key Enables you to select the correct class for your mailing e g First Class Priority Express Flat Rate Clear Key Press to clear an entry or if no data has been entered press to take you to the previous screen A 2 SV60861 Rev F DM8s00 DM900 Digital Mailing System Operating Guide Communications Port Control Center Data Exchange Delivery Confirmation Differential Weighing Error Messag
122. nager You can connect your DM Series system directly to a Business Manager host PC and control all of your accounts operators and postal transaction data through the Business Manager Administration module For more infor mation on Business Manager refer to the help within the Business Man ager application Ads and inscriptions are messages you can include in the meter stamp A number of standard advertisements and inscriptions are included with your mailing system You can order customized ads and inscriptions by calling the Pitney Bowes Supply Line refer to the Pitney Bowes Contact Infor mation List at the front of this guide for the phone number For information on ordering ads and inscriptions refer to Chapter 11 Supplies and Options in this guide When you order additional advertisements or inscriptions you receive an art card which you insert into a slot on the side of the IntelliLink Control Center Once installed you can select an advertisement or inscription when you run mail Shape based rates are USPS rates that are based on the weight and dimensions thickness length width of the mail piece All new DM Series mailing systems have been updated to support this rating structure Gaseg A amp COMPLIANT Shap You can print a permit on a piece of mail instead of a meter samp A permit is a postal mark containing a permit number that provides you with special processing or discount rates Yo
123. nd you select Seal Only Mode you will be prompted to select an account to track the pieces against When you view or print an accounting report Seal Only will appear in the Class column if the pieces were processed in Seal Only mode Press the Seal key Select Seal Only No Printing Set the sealer lever Place the mail on the feed deck Press the Start key If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity Se 0 SV60861 Rev F 4 15 4 Running Mail Mode Selection Time and Date Stamping Time Date Stamping mode allows you to print the current time and date along with the word Received on incoming mail NOTE If you are using INIVEW Accounting Time and Date Stamping mode has additional attributes Refer to Selecting an Account in Time Date Stamping Mode in Chapter 7 for more information The time and date will remain the same during a single transaction whether you process a single envelope or 100 envelopes The system will update the date and time during the mail run NOTE The mailing system may operate at a slightly slower speed dur ing this process Press the Mode key Select Time and Date Stamping Turn the piece of mail over so the meter stamp is facing down Then place the envelope on the feed deck
124. ness adjustment knob is at incorrect setting e Adjust the setting of the thickness adjust ment knob e Check all mail in the stacker to make sure postage has printed If meter stamp is miss ing run a piece of mail through again Skew occurred e Piece of mail may have been slanted or tilted e Thickness adjustment knob is at incorrect setting e Light mail postcard selection knob is at incorrect setting Check all mail in the stacker to make sure postage has printed e Adjust the setting of the light mail postcard selection knob SV60861 Rev F 10 15 10 Troubleshooting Postage Refill Problems Description Possible Causes Solution Refill operation fails Phone line is not connected to an Reconnect the phone line to the back of the when IntelliLink analog line or is loose IntelliLink Control Center Control Center is on or off the mailing system Phone cord is damaged Check phone cord for damage cuts or crimps and replace if necessary Problem with the phone line Test the main phone outlet and repair if neces sary You are using the wrong Postage Contact the Help Desk for correct number By Phone Meter Payment Sys Refer to the Pitney Bowes Contact Information tem telephone number List in this guide for the phone number of the Help Desk The Help Desk may also provide you with a local number to use for Postage By Phone System To change
125. ng replacing the brush 9 5 N Navigating hints running mail 4 2 setting up accounts 7 2 setting up the mailing system 5 2 Normal preset key description and location 2 9 how to set up 5 21 Normal preset timeout 5 20 O On off switch description and location 2 5 Ordering E Z Seal 11 2 SV60861 Rev F Index Ordering supplies 11 2 ink cartridges 11 2 tape 11 2 P Password protecting mail operations 5 6 setting up supervisor 5 6 turning on off for accounts 7 7 Passwords changing account password 7 6 setting up for each account 7 4 Permit defined 2 4 Pitney Bowes Supply Line 2 4 Postage By Phone checking funds in account 6 6 checking funds in postage meter 6 6 setting up your account 5 15 Postage date changing 4 34 Postage funds adding to postage meter 6 7 checking account 6 6 Postage meter adding funds 6 7 connecting to remote analog line 6 5 removing from service 5 28 USPS inspections 6 2 Postage modes attached scale 4 5 attached scale autotape 4 5 differential weighing 4 4 4 5 4 11 4 12 key in postage 4 5 4 11 seal only 4 5 4 14 time and date stamp 4 5 weigh first piece 4 12 Postage tape printing 3 4 specifications 12 4 when to use 3 4 4 9 Postal Security Device 6 2 Power Stacker optional 2 3 2 5 4 11 4 12 4 14 4 18 Presets custom presets 5 22 5 24 normal preset 5 21 Printer adding optional attached 5 28 attached external 8 2 location 2 7 location of USB connector 5 28 mainten
126. not create any more accounts appears You must delete an account before you can create another account Alterna tively if you have fewer accounts than you system is capable of handling you can upgrade to a higher number of accounts SV60861 Rev F 7 5 Ze Standard Accounting Editing Accounts Setting an Account Period You can change the name of an account make the account inactive or active add a password or change an existing one and clear reset all data from the account 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Account screen 3 Select Edit Account 4 The names of your top level accounts appear Select the account you want to edit 5 Select the appropriate option a Edit Account Name Select this to change the name of your account Only the chargeable account name can be changed A new account with its own subaccounts subsubaccounts is neces sary for new high level account names b Status Select this to change the account s status to Active or Inac tive Pressing the screen key for Status switches between active and inactive c Reset Account Select this to clear dl number of pieces and funds in this account When you select this the system prompts you to print a report of the account data Once cleared the data are unre coverable To keep a record of your data select Print Report then select Reset to clear the data Before you can reset or c
127. ntering a confirmation service the screen is blank and you need to enter the entire barcode value If you have a barcode scanner you can scan in the number a If you have used the confirmation service before the next barcode value in the series of barcode labels appears minus the last digit b If you have used all of the labels in a series of barcode labels make sure you start with the top label with the lowest last 4 digits and not the bottom label with the highest last 4 digits If you have a barcode scanner you can scan in the number 9 If you are using a barcode scanner and have set up your system to automatically enter the barcode value see Setting Auto Enter in Chap ter 5 in this guide go to step 10 If you type in the barcode value enter the last digit of the number from the label you will use Then press the Enter key to accept the barcode value and the system returns to the main screen Attached Scale Mode appears Oo NOTE Make sure the barcode on the label matches the barcode value you just entered in the system 10 Press the Tape key to print a tape To print postage on a piece of mail place it on the feeder and press the Start key 11 You are prompted to apply the barcode label to the package Apply the barcode to the package 4 24 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Adding Confirmation Services After Printing Postage 12 Press the Ente
128. nternal analog modem to connect directly to an analog phone line If your mailing system is not located near an analog phone line and you need to remove the control center when you perform feature updates or add postage refer to Connecting Your Postage Meter to a Remote Analog Line in this section Internal Analog Phone Line Connector Use this to connect directly to an analog phone line If you need to connect to an analog phone line that is not located near your mailing system you canremove the IntelliLink Control Center and move it to a location near the analog phone line At the remote location plug one end of the AC Adapter P N 1C85005 into the back of the control center and the other end into an AC outlet To remove the control center and move it to another location Turn off the power to the mailing system Pull the blue lever at the right of the control center towards you Slide the control center forward to remove it Take the control center to where the analog phone line is Connect the telephone cord AWG 26 from the internal analog connec tor to the analog telephone line Connect the A C Adapter P N 1C85005 to the back of the control cen ter and plug it into an AC outlet 7 Add or check your postage funds as described inChecking Your Postage By Phone Meter Payment System Account Bal ance in this chapter 8 Unplug the telephone cord and the A C Adapter 9 Reinstall the IntelliLink Con t
129. ntrolled by the S2 sensor needles that protrude into the bottom of the ink cartridge 12 2 SV60861 Rev F DmMs00 DM900 Digital Mailing System Operating Guide Internal Modem 33 6 Kbytes sec Telephone Cord for Analog Line 26 AWG or smaller Advertisements Up to 10 custom advertisements plus preloaded advertise ments see Chapter 12 in this guide for a list of the pre loaded advertisements Inscriptions Up to 20 custom inscriptions plus preloaded inscriptions see Chapter 12 in this guide for a list of the preloaded inscriptions Permit Mail Image Maximum number of images is 3 Maximum identifying image name length is 15 characters An option you may be able to purchase Not available on all systems Optimum Performance Throughput Mail Processing Speed Maximum Pieces per Minute PPM Model In W O W Mode In Non W O W Mode up to 110 PPM up to 240 PPM N A up to 240 PPM DTOO 60 PPM up to 210 PPM DT01 N A up to 210 PPM DRO1 50PPM up to 180 PPM DROO N A up to 180 PPM Model numbers are on labels located under the main cover on the real panel of your mailing system The actual throughput of the system varies depending on the material processed system condition and operator skill e Gummed tape throughput 35 40 tapes per minute depending on the model e Adhesive tape throughput is 40 tapes
130. nually You can however use manual weight entry Discounts for Confirmation Services e When you use any of these services with your mailing system and send the barcodes electronically over the phone line you get a discount on the cost of the service e In some cases like addingElectronic Delivery Confirmation to a Priority letter you only pay the postage required for Priority mail NOTE Your discounts are valid only if you use the barcode labels provided by Pitney Bowes and send the records electronically Sending Your Records to Pitney Bowes Your system stores up to 100 of your barcode records and automatically connects to Pitney Bowes and uploads these records either at the sched uled time you specified during set up or whenever you have processed the maximum number of pieces of mail on the system NOTE In order to automatically upload your records your system must have a full time LAN or dedicated analog phone line connection Tracking Information on the Internet e After 24 hours you can track your mail on the internet using your Pitney Bowes Postage By Phone Meter Payment System account number and the barcode number Refer to the Contact Information List at the front of this guide for more information e You can also track your mail by going to the Postal Service s web site at www usps com SV60861 Rev F 4 23 4 Running Mail Using Confirmation Services Before Printing Postage Add
131. o requires for security rea sons that the meter keys expire after 3 6 years Meter keys are crypto graphic codes that your system uses to protect your funds during printing and when connecting to your account When the meter keys expire the system reports that a rekey operation is required To rekey your meter perform a refill This upgrades the keys If you do not perform a refill within three months 90 days of the rekey message the system locks the meter and does not allow you to print postage You may still perform a refill to upgrade the keys and resume operation SV60861 Rev F 6 3 6 Adding Postage Managing Your Postage Funds Connecting Your Postage Meter to a LAN Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone Meter Payment System 0 Connecting Your Postage Meter to a Local Area Network LAN Refer to this section if you are using your organization s Local Area Network and an approved connection device This is the recom mended method 8 Connecting Your Postage Meter to an Analog Phone Line Refer to this section to see how to connect your postage meter to an analog line This shows the recommended connections for when the analog line is close to your mailing system and when you have to remove the IntelliLink Control Center and take it to a remote location Checking Available Funds in Your Meter Follo
132. o the operation you want to pass word protect The options are a Refill select this to require a password for adding postage b Clear Batch select this to require a password before you can clear the batch count information from the system The batch count corre sponds to the number of pieces of mail processed by the system c Scale Rates Setup select this to require a password before you can modify any of the Scale Rates features d Text Entry Setup select this to require a password before you can create or modify a custom text message e Accounting Setup select this to password protect account editing and setup Use the Lock Code option to enter a four digit password to prevent unau thorized use of your postage meter 1 2 3 D o Press the Menu key Select Set Up then select Basic Settings Select Lock Code and two options are displayed a Lock Code On Off b Change Lock Code If this is the first time you are setting up a lock code Off appears next to the Lock Code selection Select Lock Code and enter a four digit code Press Enter and the sys tem prompts you to confirm it As soon as you confirm the code On appears next to the Lock Code selection Press the Clear key or the left arrow to exit and set the lock code To activate the system lock press the Lock button on the IntelliLink Control Center 5 6 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating G
133. oad records provided this feature is enabled in the customer setting menu the default for this option is enabled Use the Reports key to select and print receipts and optionally a report of all tracking information processed through the control panel 4 30 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Customer Reference Number ERR The Pitney Bowes solution for Electronic Return Receipt ERR may include the option to use a Reference Number that can tie the USPS Track ing Number to an internal tracking number your organization assigns to a client or matter By using this Reference Number you ll be able to look up tracking numbers on the Internet and relate that piece of mail to a specific client Pitney Bowes provides a Reference Label Application to support you with processing mail using the Reference Number This includes the ability to print a barcode label in the standard 3 of 9 format that can be applied to the mail piece for customer reference tracking for Electronic Return Receipt The label includes the 5 digit destination ZIP Code required by the USPS which eliminates the steps required to enter this information manu ally into the DM Series mailing system The Reference Number can be up to 14 alphanumeric characters in length This information can be easily scanned into the mailing machine during mail processing saving valuable time in entering the data manually Also you can ac
134. ocessing saving valuable time in entering the data manually Also you can access delivery information from www pb com at My Account Using this site you can search records using your unique customer refer ence number or the USPS tracking number from the Green Label 1 Weigh the envelope package Place the mail piece on the attached scale or process using the mailing machine in the WOW mode 2 Select the class of mail for example First Class or Priority Mail 3 Select services a Select E Certified as the service for mail b Select E Ret Receipt c Press Enter 4 Enter the destination ZIP Code a Scan or manually type the 5 digit destination ZIP Code b Press Enter This step is not required if the system is set to auto enter SV60861 Rev F 4 29 4 Running Mail 5 Enter the USPS tracking barcode number NOTES s You will not be prompted to enter the Customer Reference Number if your barcode includes the reference number e If you use labels supplied by Pitney Bowes be sure to use the correct label for the selected service in this case E Certified dark green labels If the control panel display shows the next number in the bar code sequence enter the last digit to accept it as long as it matches the number on your next label or scan or manually type in the 22 digit bar code number from the label you re using Ifthe control panel does not show the next number in the barcode sequence
135. ode key Select Manual Weight Entry Type in the number of pounds and press Enter If the weight of your mail is less than 1 Ib press the right arrow key to go to the ounces field Type in the number of ounces and press Enter Press the Class key if required and select the class For more informa tion refer to Selecting the Class Carrier Special Services or Options in this chapter NOTE If the weight you enter is invalid for the class you are prompted to select another class If this is a package press the Tape key otherwise go to step 7 Place the piece of mail on the feed deck Press the Start key If you are using the optional Power Stacker we recommend you remove your mail in manageable stacks and not allow the deck to fill completely The system will halt the stacker if it is filled to its maximum capacity SV60861 Rev F 4 13 4 Running Mail Mode Selection Attached Scale Mode Selection Attached Scale AutoTape If the attached scale is particularly sensitive run this mode with the Auto scale feature set to Off This will prevent the system from automatically reverting to Attached Scale mode when WOW mode is in use Use this option If the AutoScale feature is set to Off See Set Up Scales Rates AutoScale in Chapter 5 in this guide 1 Press the Mode key 2 Select Attached Scale The Attached Scale Mode screen appears 3 Place the piece of mail on the scale CAUTIO
136. ommends using E Z Seal Solution because it helps keep your moistener tank clean and improves sealing efficiency To order E Z Seal Solution refer to Chapter 11 Supplies and Options in this guide e Do not overfill the E Z Seal bottle e Make sure you do not spill any solution in the tape well If the tape gets wet it can warp and cause a jam Filling the 1 Open the moistener cover Moistener Bottle and lift out the flap moist ener bottle 2 Remove the cap from the bottle 3 Add enough E Z Seal to bring the level up to the bottom of the fill cap 4 Replace and tighten the cap and return the bottle to its original position 5 Close the main cover Cleaning the 1 Move the tape lever to the Moistener Brush up position and open the side door 2 Pull the brush mecha nism forward and hold as shown at right A 3 Remove the bruse case as shown in the illustra tion at right B 4 Rinse the brush under cold water separating the bristles to remove excess glue and deposits 9 4 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Replacing the Moistener Brush Printer Maintenance 5 Place the brush in the case two or three teeth Two to three teeth away from bottom away from the bottom The shorter bristles should be against the solid side of the holder 6 Return the case to the brush mechanism and close the side door 7 Return tape lever to the required
137. ompts you to print receipts or reports after you upload records provided this feature is enabled in the customer setting menu the default for this option is enabled Use the Reports key to select and print receipts and optionally a report of all tracking information processed through the control panel 4 32 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Off Line Electronic Return Receipt ERR Off line ERR allows you to process Certified Mail with Electronic Return Receipt using applications other than Pitnew Bowes electronic Certified Mail solution If you already have a Certified Mail solution or acquire one outside of Pitney Bowes you can use the Off line ERR feature to process your Certi fied Mail and Electronic Return Receipt without entering or scanning the tracking number into the meter The appropriate fees for Certified Mail and ERR will be applied to the mailpiece automatically You then refer to your service provider s application to track the mail and obtain the electronic return receipt Follow the steps below to select the Off line ERR feature On the main screen select Class The Select Class menu opens Select 1stCl Letter Select Letter Select Certified Select Offline eRR Press Enter The system returns to the main screen oe ONS SV60861 Rev F 4 33 4 Running Mail Adding If you do not have the correct postage or date on a piece of ma
138. on an envelope Custom Messaging prints a custom message or other information directly to the left of your postage meter imprint and any Postal Endorsements or Inscriptions on the envelope This mes sage does not print on the left margin of the envelope nor does your mailing system allow for placement of the custom message on your envelope There fore before printing a mailrun using this feature you should always process a Test Print with ZERO POSTAGE to ensure that the full message is properly positioned on the envelope Drop Shipment Endorsement NOTE In most cases the Drop Shipment Authorization is printed using an Endorsement purchased from the Pitney Bowes Online Store The Custom Mes saging feature of the DM Series may satisfy USPS requirements for Drop Shipment endorsements on your mailings However the application and endorsement format must be authorized locally by the USPS Under current Postal guidelines the local business mail entry management of the USPS must approve the application or endorsement format for mail deposited as Drop Shipment Authorization Contact the USPS directly for further guidance 5 26 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Taking the Call your Pitney Bowes representative if you need to return the postage Meter Out of meter contained in the IntelliLink Control Center to Pitney Bowes When instructed follow the procedure here Service 1
139. op of the list Account None now appears in the main screen ONS 4 18 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Selecting the Class Carrier Special Services or Options Selecting ZIP Codes and Zones Each carrier has its own set of classes and each class has its own set of special services When you select a class or carrier only those options available for that selection display in the main screen NOTE When selecting a class carrier your system has been set up to retain the class on each piece of mail weighed then the class that appears in the main screen will be the one you selected last If you turn off and then turn on the power to your system or if your system has been set upto clear the class on each piece of mail weighed it will clear the class In this case you need to select a new class If you place a piece of mail on the scale or enter a weight manually the sys tem automatically prompts you to select a new class if the new weight requires a different class OWP Press the Class key A list of available classes appears in the screen Select the class and press Enter If a ZIP Code or Zone is required you are prompted to enter it Press Enter to accept it For more information refer to Selecting ZIP Codes and Zones in this section If a country is required you are prompted to select it Press Enter to accept For more informat
140. opriate topic in this section If you are using an accounting system on your mailing system you can set the default scan type so that your system recognizes your particular accounting application when it scans the barcode Refer to Setting the Default Scan Type If you are attempting to scan barcodes that were defined for other accounting systems and those accounts contain a prefix you can set up your system to recognize that prefix when it scans in the barcode Refer to Adding Barcode Prefixes If you need to combine multiple barcode scans into a single barcode refer to Combining Barcodes If you want your system to require an operator to press the Enter key to accept each barcode value after it is scanned and displayed on the IntelliLink Control Center screen refer to Setting Auto Enter 5 28 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Setting the Default Scan Type If you are using an accounting system on your mailing system you can set up the scanner so that it knows what field is scanning without using a prefix code Your selection of Account Name or Account Code depends on your accounting system You can then scan the account code or name directly from the Main screen on IntelliLink Control Center display To set the default value 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 At the Barcode Scann
141. or English Press 2 for Espanol 5 Press the Enter key You can adjust the contrast of your display and set the volume 1D00 only of the speaker on your mailing system To adjust the contrast level of your display 1 Press the Menu Key 2 Press the down arrow key and then select Adjust Display Contrast or press and the Enter key 3 Use the left or right arrow keys on the control center to select the con trast 1 9 you want The screen updates to the new setting 4 Press the Enter key to save this setting The feeder deck sensitivity adjustments improve mail piece sensing capa bilities on DM800 DM900 mailing systems eliminating the need to press down on the hopper mail stack to activate the feeder 1 Press the Menu Key 2 Press the down arrow key and then select Adjust Feeder Deck Sensor Press the right arrow key to view specific instructions about sensi tivity adjustments e Select Increase by 1 to increase the sensitivity of the Hopper Sen sor e Select Decrease by 1 to decrease the sensitivity of the Hopper Sensor e Select Return to Factory Default to set the Hopper Sensor to the default setting 3 Press the Enter when done 5 4 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Setting the If your mail is picked up at a certain time each day you can set your system Date and to advance the date at the mail pickup time Time of Day NOTE The date on the meter
142. or country for each piece of mail weighed or to keep the last destination used Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 1 Select Dest if new Piece e clear the destination select Prompt Enter New Destination e retain the destination select Retain Use Class Destination 2 The system returns to the Scale Rates Set Up menu 5 8 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Scale Rates Destination if New Class Scale Rates Autoclear Destination Value Scale Rates BMC Intra ZIP Scale Rates Confirm Svc Use this option to set the system to prompt you to select a new destination ZIP Zone code or country each time you change the class of mail or to keep the last destination used 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Dest if new Class To clear the destination select Prompt Enter New Destination e retain the destination select Retain Use Previous Destination 3 The system returns to the Scale Rates Set Up menu Use this option to set the system to automatically clear the destination value so that the destination value is blank each time you are prompted to enter a destination or to automatically retain the destination value 1 Press the Menu key on the control center and select Set Up Press the
143. orresponding to Turn Rollers off Immediately or Run Until Stop key is Pressed 5 If you entered the number of seconds press the Enter key This option is available only if your mailing machine is connected to the AccuTrac Mail Accounting system Use this option if you routinely batch your mail runs This option allows you to specify how much time to allow the system to remain idle before it ends the current accounting transaction You can set this timeout for 10 65520 in 1 second increments The default timeout is 14 400 seconds Press the Menu key and select Set Up Select Basic Settings and then Timeouts Select Transaction Timer Enter the number of seconds 10 65520 using the numeric keyboard Press the Enter key Or oaa SV60861 Rev F 5 19 5 Mailing System Setup Defining Presets Defining Normal Preset Values You can define up to 50 sets 0 49 of preset mailing system values with each set having different values for such items as the account name post age value class carrier a special service a mode such as Attached Scale or Differential weighing and the like You can use these presets for different mailing jobs The 0 preset is the normal preset and the one you use to store your most commonly used system values These are the values your system will use whenever you restart your machine After a certain period of inactivity or when you power up the system restores the normal preset set
144. osol dusters Improper storage and use of aerosol dusters or flammable aerosol dust ers can cause anexplosive like condition that could result in a personal injury and or property damage Never use aerosol dusters labeled flam mable and always read instructions and safety precautions on the duster container label To obtain Pitney Bowes supplies please contact our Pitney Bowes Sup ply Line Material Safety Data Sheets can be obtained on the web or from our Pitney Bowes Supply Line Refer to the Pitney Bowes Con tact Information List at the front of this guide for phone numbers and web site information Use the power cord supplied with the machine and plug it into a properly grounded wall outlet located near the machine and easily accessible Failure to properly ground the machine can result in severe personal injury and or fire Avoid touching moving parts or materials while the machine is in use Keep hands loose clothing jewelry and long hair away from all moving parts Do not remove covers Covers enclose hazardous parts that should only be accessed by properly trained service personnel Immediately report to Pitney Bowes Service any damaged or non functioning components that renders the unit unsafe Place the unit in an accessible location to allow for proper venting of the equipment and to facilitate servicing The power cord wall plug is the primary means of disconnecting the machine from the AC supply Do not use an adapte
145. ossible Causes Solution IntelliLink Control Center does not respond when removed from sys tem No power is going to IntelliLink Control Center e Make sure the AC adapter is plugged into the back of the control center s Test the outlet to make sure it has power If the problem persists call the Help Desk Refer to the Pitney Bowes Contact Information List in this guide Unable to access display or keyboard does not respond The system is currently in the maintenance mode Allow system to complete maintenance opera tion Display is hard to read Adjust the display contrast Adjust the display contrast refer to Adjusting the Display Contrast section in Chapter 5 Blank screen IntelliLink Control Center is not locked into place properly Remove the IntelliLink Control Center and reposition it 1 Slide release lever forward to release IntelliLink Control Center 2 Slide IntelliLink Control Center back into place until you hear it click Cannot set postage amount Postage amount entered at the IntelliLink Control Center equals or exceeds the high value warning limit A high value warning dis plays Press Enter to accept the high value OR Enter lower postage amount Mailing system did not recognize IntelliLink Control Center when turned on Turn the mailing system off Wait 30 seconds and turn it on again to re initialize the IntelliLink
146. ount Piece Count gt lt Postage Value Total gt Printed Report The Multi Account Summary prints out on an attached printer This report provides the following information Meter stamp number e Date report is printed e Time report is printed e Page number e Station ID a user defined number to identify the meter e Number assigned to an account subaccount or sub subaccount Name of the account subaccount or sub subaccount e Total of Items of mail for account subaccount or sub subaccount e Amount of funds used in account e Total of funds used for each level of accounts e The grand total of pieces of mail e The grand total of the funds used SV60861 Rev F 8 5 8 Reports Last Five Refills Report The Last Five Refills Report lists the last five refills for any enabled account and prints the information on a single envelope or strip of tape The refills are displayed in chronological order Screen Display Last 5 Refills Report Date Time Amount lt Date gt lt Time gt lt Refill Amount gt lt Date gt lt Time gt lt Refill Amount gt lt Date gt lt Time gt lt Refill Amount gt lt Date gt lt Time gt lt Refill Amount gt PbP Account lt Account gt Printed Report The Refill Statement provides the following information Date of Refill Time of Refill Refill Amount Amount of the last five refills for this particular account Account No Postage By
147. our system if it has an attached external scale This option allows you to place all of the mail on the scale at once then remove each piece one at a time and run it through the system The sys tem calculates the postage for each piece of mail you remove from the scale and applies the postage to the piece as it goes through the mailing system For larger pieces of mail large envelopes or packages you can use differ ential weighing to have the system automatically print a tape every time you remove a piece of mail from the scale Before using differential weighing e Make sure each piece of mail weighs at least as much as the amount specified as the differential trip weight during the installation of your mailing system Refer to the Set Up the Scale Select Rates Diff Weigh Trip Weight section in Chapter 5 in this guide e Make sure the stack of mail is less than the capacity of the scale If overweight appears on the display remove pieces of mail until the message disappears To use differential weighing 1 Remove all pieces of mail from the scale Set the scale to zero by pressing the Menu key then selecting Zero Scale 3 Press the Mode key SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Mode Selection Manual Weight Entry Select Differential Weighing The system prompts you to place the mail on the scale CAUTION Make sure you center the mail on the scale and check to be sur
148. pdating explains how to check the quality of the meter stamp and how to take care of the moistener and tape feeder It also tells you how to add features and update postal rates and carriers Chapter 10 Troubleshooting contains a list of problems you may encoun ter while using your mailing system Chapter 11 Supplies and Options lists the supplies available for your system and how to order them Chapter 12 Specifications contains the specifications for the mailing sys tem and mailing materials Appendix A Glossary defines mailing terms used throughout this opera tor guide This section describes other sources of information available for the DM Series Digital Mailing System e Quick Reference Cards Much of the information contained in the Operator guide such as how to set postage process mail or clear jams is summarized in the Quick Reference Card Set The cards are located in a slot in the Stacker module of your system e Our Help Desk For a list of the Pitney Bowes web sites refer to the Pitney Bowes Contact Information List located at the front of this guide SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide What You Need to Know USPS Requirements Safety Requirements Since your postage meter Postal Security Device is licensed by the United States Postal Service USPS you must follow a few basic requirements e Mail must have the correct date and postage amount in
149. per minute with meter stamp only and 35 tapes per minute with advertisements and inscriptions SV60861 Rev F 12 3 12 Specifications Accounting Features Standard Accounting Up to 25 accounts standard 100 or 300 accounts optional Optional Budget Manager e Up to 3000 accounts e Up to 50 operators 1 32 custom carriers 1 50 custom class fee e 1 15 custom reports e 10 000 to 15 000 tranactions Mailing Materials Envelope Dimensions refer to envelope measurement figure Minimum 3 5 in x 5 in 88 9mm x 127mm postcard size Maximum 13 in x 15 in 330mm x 381mm without W O W 13 in 13 in 330mm x 330mm with W O W Envelope Flap Depth for Sealing Minimum 1 in 25 4mm Maximum 3 7 8 in 98mm Envelope Thickness Minimum 0 007 in 0 18mm DM800 Maximum 1 2 in 12 mm DM900 Maximum 3 4 in 18mm Acceptable Envelope Materials Include Standard envelope paper e Self mailers s Tri fold mail Pre sealed envelopes Envelope Flap Profiles Commercial square and baronial e Executive Monarch Weight of the Piece of Mail 5lbs 2 27kg maximum for each piece Non W O W e 2lbs 90kg maximum for each piece W O W Tape Roll Width e 11 17 in 36mm wide 4 5 114 3 mm or 5 inch 127 mm rolls 12 4 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating G
150. port is printed e Meter Stamp Serial Number e Used Postage funds currently spent Available Postage funds still available for processing e Control Sum The total of used funds and available funds e Total Pieces Total of pieces imprinted with postage e Batch Value Postage spent for this batch e Batch Count Number of pieces in the batch e Postage By Phone Meter Payment System serial number 8 8 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide System Set Up Report The System Setup Report is an extensive report that gives you comprehen sive information about your total mailing system You can only print the entire system set up However the entire report must be printed on an attached printer It provides information on Serial Numbers Meter IntelliLink Control Center Meter Stamps Base and Postal Security Device Software Versions IntelliLink Control Center Postal Security Device Scale Software Rates Module Downloaded Features Features Rates Software Scale Capacity Number of Uploaded Records Funds and Piece Information Funds Used Funds Available Control Sum Total Pieces Batch Value Batch Count Warning Values High Value Low Funds Maximum Settable Value Time Settings Time Zone Offset Daylight Time Offset Daylight Savings Clock Drift Adjustment Date Advance Time Advertisements Advertisement ID and Name Inscriptions Inscription
151. position Wet Tape Lever up e Dry Tape Lever down Follow steps 1 through 7 of Cleaning the Moistener Brush but DO NOT perform step 4 The printer components consisting of the printer nozzle ink cartridge and printhead require minimum maintenance to ensure clean clear meter imprints on your mail If the print quality deteriorates and you cannot improve it with the proce dures in this chapter contact the Pitney Bowes Help Desk Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number SV60861 Rev F 9 Maintaining and Updating Cleaning the Printhead Nozzles Printing a Test Pattern If you notice the meter stamp is not printing completely and there are white lines going through it you will need to perform printer maintenance First clean the printer nozzle 1 2 3 4 Press the Menu key Select Maintenance Select Clean Printer Nozzle The print engine performs a cleaning cycle on the nozzles Select Print Test Pattern from the Maintenance menu to make sure the print nozzles are cleaned and the meter stamp is of high quality For more information see Printing a Test Pattern in this chapter You can print a test pattern to check the quality of the meter imprint without spending any of your postage funds To print a test pattern 1 2 3 From the IntelliLink Control Center press the Menu key Select Maintenance Select Print Test Patte
152. product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The ringer equivalence number REN is used to determine the number of devices that may be con nected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is part of the product identifier that has the format USAAAEQ FTXXXX The digits represented by are the REN without a decimal point for example 03 is a REN of 0 3 If this IntelliLink Control Center causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practi
153. r actual ink usage will vary depending on whether you routinely print advertisements or inscriptions and how may pieces of mail you print per day Low Ink displays approximately two days before the ink runs out You can print about another 300 meter stamps or leave the mailing system running for six days without printing If you do not have a replacement cartridge order one now Refer to Supplies and Options Chapter 11 in this guide Out of Ink displays when there is no more ink left in the cartridge and your mailing system stops printing In order to resume printing you must change the ink cartridge WARNING Use Pitney Bowes ink cartridges to ensure best printer performance Other ink cartridges may cause poor print quality rejected returned mail and uncovered service expenses WARNING The ink in the cartridge may be harmful if swal lowed Keep new and used cartridges out of reach of chil dren Discard empty cartridges immediately WARNING Do not remove the ink cartridge if the printhead is not installed If the ink cartridge and printhead are removed at the same time ink from theprint supply line willflow down the tube and squirt from the needle in the ink cartridge holder out into the printer and system interior WARNING Make sure there is enough room to fully lift the main cover without bumping the IntelliLink Control Center To replace the ink cartridge 1 Lift up the main cower and locate the in
154. r key The Enter another package screen appears Follow the screen prompts to process more pieces of mail for confirma tion services you have already applied postage to a piece of mail and you now want to add a confirmation service to it follow the procedure here This procedure is based on using a Priority class and the E Del Con ser vice Your procedure may vary slightly depending on your class and ser vice IENS NOD 10 Place the piece of mail or package on the scale Press the Menu key Press the down arrow key and then select Confirmation Services Select Add Record The Select Class screen appears Select the class for examplePriority Mail The Select Service screen appears Select the service for example E Del Con Press the Enter key At this point you are prompted to enter the 5 digit destination ZIP Code Use the numeric keyboard to enter the code Press the Enter key and the Barcode screen appears e Ifthis is the first time you are entering a confirmation service the screen is blank and you need to enter the entire barcode value If you have a barcode scanner you can scan in the number e Ifyou have used the confirmation service before the next barcode value in the series of barcode labels appears minus the last digit e Ifyou have used all of the labels in a series of barcode labels make sure you start with the top label with the lowest last 4 digits and not
155. r plug on the line cord or wall outlet Do not remove the ground pin from the line cord Avoid using wall outlets that are controlled by wall switches or shared with other equipment Do not route the power cord over sharp edges or trapped between furni ture Ensure there is no strain on the power cord where it becomes jammed between the equipment walls or furniture SV60861 Rev F 1 5 Te Read This First e Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction e To prevent overheating do not cover the vent openings s Read all instructions before attempting to operate the equipment e Use this equipment only for its intended purpose If your stacker has an AC adapter to power the stacker e Use only the AC adapter designed specifically for the stacker and shown in Chapter 11 Supplies and Options Third party AC adapters may damage the stacker s To protect against electrical shock plug the AC adapter power cord into a properly grounded wall outlet Do not route the AC adapter cable over sharp edges or trap it between furniture NOTE Always follow the specific occupational safety and health standards for your workplace Important Information About Powering Off Your DM Series Digital Mailing System Your DM Series Digital Mailing System is designed to remain powered on at all times This is necessary so that the printer station can perfor
156. r to the E Z Seal Maintenance section in Chap ter 10 of this guide Moistener brush is dirty or Replace or clean the moistener brush Refer to the worn Cleaning or Replacing the Moistener Brush section in Chapter 10 of this guide Envelopes are not posi Open the envelope flaps and place in slot tioned on the feed deck between feed deck and rear wall correctly Place open envelope flaps in slot 10 4 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Envelope Sealing Problems Description Possible Causes Solution Envelope s not seal ing properly Envelope flap dimensions are not within the accept able range Use envelopes with flap depths between 1 and 3 7 8 25 4 mm and 98 4 mm Flap Depth Seal Only mode is not working Moistening bottle is out of E Z Seal Sealing Solu tion Refill moistening bottle with E Z Seal Sealing Solu tion Envelopes not correctly placed in slot Make sure envelope flaps are placed behind the feed deck into slot Sealing solution is leaking Solution bottle cap not secured tightly Tighten the solution bottle cap Solution was poured directly into the tank or there is a leak in the solu tion tubing Call the help desk Refer to the Pitney Bowes Contact Information List in this guide for more information SV60861 Rev F 10 5 10
157. rejected returned mail and uncovered service expenses Pressure Sensitive Tape 5 Box of 3 rolls 627 8 4 Box of 3 rolls 610 7 Gummed Tape 5 Box of 6 rolls 627 2 E Z Seal Sealing Solution 4 280z Envelope Moistening Bottles 603 1 4 100z Tape Moistening Bottles 603 2 4 Half Gallon Bottles refill 608 0 Printhead and Wiper Blade Replacement 771 1 Kit includes 1 printhead and 2 wiper blades Wiper Blade Replacement 1 per box 771 2 11 2 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide USPS Confirmation Services Labels Accessories You Can Order Delivery Confirmation Labels 639 6 Signature Confirmation Labels 639 9 E Certified Labels 639 5 USPS Confirmation Services Request Book 640 7 Advertisements and Inscriptions A number of advertisements and inscriptions are included with your mailing machine Call the Pitney Bowes Supply Line for a catalog at or visit our web site e to order additional advertisements or inscriptions or e to get information about customized advertisements or inscriptions SV60861 Rev F 11 3 11 Supplies and Options This page is intentionally left blank 11 4 SV60861 Rev F SV60861 Rev F 12 Specifications Equipment Specifications E 12 2 PCCOUTING EE 12 4 7 12 4 132 Specifications Equipment Specifications Dimensions Length without a Drop or Power Stacker 45 in 114c
158. rn The Print Test Pattern screen appears and prompts you to Press Tape or print an envelope Load an envelope on the feed deck and press Start or press Tape to print on a tape Once the test pattern prints the system asks you if the test pattern printed correctly Ifthe test pattern looks like the sample shown here press the Yes Lines are unbroken screen key Go to step 10 Good Quality Test Pattern e Ifthe test pattern has missing or incomplete lines as shown here press No clean the print nozzle screen key Go to step 7 Poor Quality Test Pattern The Cleaning Print Nozzle screen displays until the cleaning operation completes Once the cleaning operation completes the Print Test Pattern screen appears again Repeat steps 5 and 6 again If the print pattern still has broken or miss ing lines you may need to replace the ink cartridge see Replacing the Ink Cartridge or printhead see Changing the Printhead If the test pattern is ok go to the next step Press the left arrow key to return to the postage screen SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Replacing the Ink Cartridge Low Ink Order Ink appears on the IntelliLink Control Center main screen when there is only enough ink for approximately 10 days of mailing You can choose to ignore this warning refer to the Configuring Low Ink Warning section in Chapter 5 in this guide You
159. rol Center by sliding it into the docking station on top of the mailing system until you hear it click into place 10 Turn the power back on CES Ne D Internal AC Adapter analog line Plug SV60861 Rev F 6 5 6 Adding Postage Checking Available Funds in Your Postage Meter Checking Your Postage By Phone Meter Payment System Account Balance If you are not sure if youhave enough money to run mail or print apes you should check the amount of money funds in your postage meter To check available funds in your meter 1 Press the Funds key The amount of funds available in your postage meter displays at the top of the screen 2 To print a funds report on an envelope place an envelope on the feed deck and press the Start key To print on a tape simply press the Tape key The system returns to the mailing screen If you do not have enough postage funds in your meter check your Post age By Phone Meter Payment System account balance see Checking Your Postage By Phone Meter Payment System Account Balance in this chapter If there are enough funds in your account move funds to your postage meter see Adding Postage in this chapter Before adding postage to your meter you should check the funds available through the Postage By Phone System Remember with your new mail ing system it is no longer necessary to prepay for postage Your mailing system is designed to save you time and make
160. ror Identification e Locaiton Where in the system the error occurred e Page Numbers 8 10 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system The Job Report summarizes a job that is processed in a mode that did not dispense funds It can be printed on an envelope or tape Screen Display Job Report lt Account Name gt lt SubAccount gt lt Sub SubAccount gt Account Number lt Account Number gt Pieces lt Account Piece Count gt Job lt Mode gt Printed Report The Job Report gives the following information Time date printed report printed Meter Stamp Serial Number identifies the meter which printed the report Station ID A user defined number to identify the meter Pieces Total of pieces processed for the account Postage Total postage amount charged to the account Job mode of operation Account Number Number of each account that has used postage Account Name Name of each account that has used postage SV60861 Rev F 8 11 8 Reports Data Capture Report Non US Use Only Electronic Return Receipt Report USPS Form 3877 Facsimile Mixed Special Services Customer DUNS Number 082133393 The Data Cap
161. s of mailers who require a signature for high value shipments legal require ments or who are specifically concerned with avoiding fraud For security purposes digital signatures are not publicly displayed on the web site SV60861 Rev F A Glossary Sleep Timer Stacker Supervisor Password Tape Exit Test Pattern Thickness Adjustment Knob Tyvek USPS Weigh On The Way WOW Wiper Blade ZIP Code Z IP 4 Code Signature Confirmation may be combined with special services To get the latest fees go to www usps com and search for Signature Confirmation The mode that the mailing system automatically enters after a certain period of inactivity The holder at the end of the feeder path where mail is deposited Two types of stackers are available tabletop drop stacker and power stacker Code that restricts access to certain mailing system operations Location where the tape comes out of the right side of the mailing system The pattern printed during a test to show the clarity of the meter imprint Adjusts the tension to accommodate the thickness of the pieces of mail you are feeding A plastic material used for envelopes The Unites States Postal Service A mail weighing mode that weighs mixed mail as it passes along the feed deck and applies the appropriate postage Part of the printing assembly that wipes excess ink off the printhead A ZIP Code is a numeric code used by the USPS to identify g
162. s or pieces of mail that are outside the limits specified for mailing materi als See Specifications in Chapter 12 of this guide for details Stop Key Ends a mail or tape processing job in progress Clear Key Clears an entry or takes you back one screen Alpha Keyboard Use to enter accounts and other setup informa tion This keyboard is under a cover that opens for access Key in Postage RIENDS DON T EE GL zl F LET FRIENDS DRIVE DRUNK CES Account Class Zip Zone ZC Mode Men Wees Class Funds es Seal Reports C Accounts Help 2 Engineering First Class 06850 0123 ae Shift Space Symbol POSTAGE SKPHONE SV60867 Rev F Ze Meet the DM800 DM900 Digital Mailing System The Main Screen The content of the main screen depends upon the current mode of the machine Main screens are the only screens that contain a meter stamp replica area and a main status area The main screen enters a sleep mode after a certain period of inactivity Pressing any key wakes up the system and shows the last screen on the display or the one corresponding to the Normal Preset settings refer to Define Presets in Chapter 5 in this guide for more information Advertisement Display The optional message to be printed on the envelopes or tape if selected Account The optional account number or name charged with postage Class The class you selected for the piece of m
163. s the Mode key and select Key In Postage Enter the 00 00 for the postage value using the numeric keys and press Enter Press the Menu key and then select Meter Stamp Options Select the Date option and make the appropriate selection Follow the prompts on the main screen Press Enter when complete Press the Start key If you are printing a tape press the Tape key The date correction prints on the envelope as shown below If you print a tape apply the tape to the envelope below the existing meter stamp Clearing the If you keep track of the number of pieces of mail you process for each job Batch or mail run you may want to clear the batch count at the end of a run or just Count before starting a new run The batch count appears on the display in the lower right corner To clear the batch count 5 Press the Funds key 1 2 The View Funds screen appears 3 4 Press the right arrow key to clear the batch count If you have specified that a supervisor password must be entered to clear the batch count you are prompted to enter the password now Enter the password and press the Enter key SV60861 Rev F 4 35 4 Running Mail 4 36 SV60861 Rev F 560861 Rev F 5 Mailing System Setup 0 5 2 Overview of Mailing System Set Up 5 3 7 5 4 Adjusting Display Contrast studi eiangeeedasseeaptees 5 4 Adjusting the Feeder Deck 50 80
164. select Remote PC Refill to toggle this option on or off 3 The mailing system must restart in order for the change to take effect The system will restart automatically however you can select OK restart now to expedite the process 5 16 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Configuring High Low Funds Warning Setting the High Value Warning for Key In Postage Configuring Low Ink Warning 2nd Low Ink Warming Setting the Low Funds Warning Value Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low NOTE This option does not appear if the Automated Meter Refill feature is turned on 1 Press the Menu key on the control center select Set Up from the main screen and then select Basic Settings Select Low Funds Warning Enter the low value warning amount using the numeric keyboard Press the Enter key Use this option to set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here This feature prevents you from accidentally printing a postage amount that is more than you need 1 Press the Menu key on the control center select Set Up from the main screen and then select Basic Settings 2 Select High Value Warning 3 Enter the high value warning amount 0 99 99 using the numeric keypad 4 Press the Enter key
165. sing the numeric key pad 5 Press the Enter key 5 18 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts Transaction Timeout The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal Pre set settings refer to Define Preset section in this chapter for more informa tion on Normal Presets You can set this timeout for 0 1440 minutes in 1 minute increments The default timeout is 30 minutes 1 Press the Menu key and select Set Up 2 Select Basic Settings and then Timeouts 3 Select Normal Preset Timer 4 To set the timer enter the number of minutes 0 1440 using the numeric keyboard 5 If you want the system to stay at the last settings used select Never reset to Normal Preset 6 Press the Enter key Use this option to specify how much time to allow before the feeder stops after the last envelope is processed You can set this timeout for 5 90 seconds in 1 second increments The default timeout is 5 seconds This reduces the wear on your machine and acts as a safety measure if you leave the machine unattended 1 Press the Menu key and select Set Up 2 Select Basic Settings and then Timeouts 3 Select Feeding Timeout 4 Enter the number of seconds 0 90 using the numeric keyboard or press the screen key c
166. single barcode use this setup option For example the typical barcode scanner can only accept a maximum of 30 characters If you want to scan an account name that contains more than 30 characters say 50 characters you add a join character at the end of the first 30 characters These first 30 characters with the join character at the end would be on the first line and the second 20 characters would be on the second line When you scan these two bar code lines the system will combine them into a single barcode account value To select the character to join multiple barcode scans 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 At the Barcode Scanner Setup menu select Concatenate Scans 4 A list of possible join character options is displayed Select the char acter you use to combine the barcode values 5 As soon as you make your selection the Barcode Scanner Setup menu reappears You can make other selections or press the left arrow key to return to the Set Up menu The following is an example using a symbol as a join character SCANNERTEST BARCODE ACCOUNT When you scan in these three barcodes the system will combine them into a single barcode value
167. stage 006 4 4 Preparing Your Matt 4 6 Selecting the Postage Mode and Running the 8 c ccc0c0 4 10 Selecting or Deselecting an Account 4 17 Selecting the Class Carrier Special Services or Options 0 4 19 1 4 21 Using Electronic Confirmation Services ccccccccccccesecesseeseeeeeeees 4 23 Adding Postage or Changing the Date 4 34 Clearing the Batch Count lt 4 35 4 Running Mail Navigating The maximum number of options displayed is 5 To view more options Hints press the down arrow key You can select a numbered option either by pressing the screen key next to the option or by pressing the corresponding number on the key board and then pressing the Enter key To go back one screen or more clear an entry or return to the Ready screen press the Clear key Pressing the left arrow key returns you to the main screen Other selection or navigation or help information appears at the bottom of the screen Also check for messages next to the arrow keys on the bottom right side of the screen Select Mode P 1 Key in Postage gt 2 Differntial Weighing Screen gt 3 Manual Weigh Entry Options kA Attached Scale lt 5 Attached Scale AutoTape Arrow Keys and Help Information 4 2 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Applying Postage and Running Mail To apply postage and run mail on the DM800 DM900 mailing
168. stamp should correspond to the date when your mail goes to the post office If you enter an invalid time or date the system beeps and the screen dis plays the message Invalid Time To adjust the time and enter date advance 1 Press the Menu key 2 Select Set Up 3 Press the down arrow and select Time of Day 4 Select the option you want to set e Current Time if you select this option enter the actual time Use the right arrow key to toggle between AM and PM You do not need to enter the colon between hours and minutes Press Enter to accept the time To return to the main screen press the left arrow key e Date will advance after if you select this option enter the time when you want the date to advance As soon as your system reaches the time you set it automatically advances the date 24 hours and prints that date on your postage EXAMPLE If your mail goes to the Post Office at 3 00 PM each day then set the date advance to 3 00 PM Any mail processed after 3 00 PM will have the date for the following day printed on it This ensures that the date printed on the mail piece corresponds with the date it is brought to the Post Office Press Enter to accept the time To return to the main screen press the left arrow key e Daylight Saving if you select this option you will be able to turn the Daylight Saving mode on or off Select Turn off or Turn on To exit the Daylight Saving mode press the
169. t Information screen appears and displays the options e Edit 68 e Edit uftber e Add Change Password e Add Subaccount to account Subsubaccount to subaccount e Create Another Account Subaccount Subsubaccount 6 Select the appropriate option and follow the prompts NOTES By default the system assigns the next available account number to your new account If you want to assign a different number select the Edit Number option e If you want to password protect this account select the Add Password option You will be prompted to enter a password and then confirm it Passwords are case sensitive can be alphanumeric and must be at least four characters You need to enable password protection before you can protect an individual account Refer to Turning Accounting Password Protection On or Off in this chapter If you want to password protect this account select the Add Password option You will be prompted to enter a password and then confirm it Passwords are case sensitive can be alphanumeric and must be at 7 4 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Creating a New Subaccount or Subsubaccount Accounting Messages e E 8 least four characters You need to enable password protection before you can protect an individual account Refer to Turning Accounting Password Protection On or Off in this chapter When you are done press the Enter key to save the acco
170. t feed roller is covered with protective backing Leading edge of tape roll is tom or folded under the tape roller Remove tape from under roller Cut tape for straight edge Reinsert tape leading edge under roller and ensure it is not crimped or folded D LSO Jam is on tape roller Remove tape from roller clear materials from roller path and reinsert tape Adhesive is on track Tape track is dirty or clogged Call the Help Desk for help clearing the tape track Refer to the Pitney Bowes Contact Infor mation List in the guide for more information 10 8 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Tape Feeding Problems Description Possible Causes Solution Tape does not Tape is sticking to dried glue on Remove brush and clean under cold water remove easily moistening brush Refer to the Moistener Maintenance section in Chapter 10 Maintaining and Updating for more information Tape error mes Internal problem Turn power off and back on If problem persists sages display but tape is feeding and exiting call for service Gummed tape is not Tape is inserted upside down wet Remove roll tape and install tape as shown in the Tape Maintenance section in Chapter 10 Maintaining and Updating Wet dry tape lever is set to dry position Move wet dry lever up to the wet position Lever down is dry positio
171. te reports that show total charges for the top level account or you can view or create reports that show the charges for each of the subaccounts or sub subaccounts This is graphically illustrated on the following page using the above examples You can have all single top level accounts or you can mix both single and multi layered accounts The lowest level in the account structure is where charges are incurred An account or subaccount just like the subsubac count is the chargeable account when it s the last or single link in the structure Piece count totals and funds used are transferred among accounts subaccounts and subsubaccounts when they are chargeable accounts When you use an account to print postage you are using the chargeable account in a link of accounts e g Engineering Industrial Design Graphics and Layout to draw from the meter s postage funds obtained through Postage By Phone When you view accounts or print reports you are being given information on funds used and pieces processed for each account in the hierarchal structure For example Engineering with totals for all its subaccounts and subsubaccounts The subaccounts e g Industrial Design show totals for their subsubaccounts e g Graphics and Layout and User Friendly Test ing and the subsubaccounts show their individual totals Hierarchal Reporting Structure ACCOUNT Total funds used and pieces processed for all accounts below
172. ters of the country until you get a match or e By typing in the numeric code for that country Select the country you want Press the Class key Press the right arrow key Il Rates You are prompted to Select Rate Select the name of the custom car rier you created for example Carrier 7 You are prompted to Select Class Select the name of the Smart Class you created for example Smart Class 1 The name of the Smart Class appears in the main display along with the first weight break class lt gt Class Smart Class 1 1st Class Auto Letter 5 Digit For more information on creating a Smart Class refer to Setting up the Optional Smart Class Feature in Chapter 5 in this guide 4 20 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Selecting the Meter Stamp Options Meter Stamp Options Date Meter Stamp Options Advertisement The Meter Stamp Options selection allows 5 you to change the elements printed on your Meter Stamp Options piece of mail or tape gt Date You access the Meter Stamp options by gt Ad Message pressing the Menu key on the IntelliLink gt Inscription Control Center and then selecting Meter P Print Position Stamp Options gt Multiple Tapes The list of options that display depends on P Custom Messaging the model number of your mailing system All of the possible options shown in the menu on the right are
173. that cannot go through the system You can also print reports on tape Printer and Ink Cartridge Produces the meter stamp on the mail piece or tape Transport Jam Lever Lift this to clear jams on the transport section of the feed deck Mail Transport Deck Transports envelopes of mixed thick nesses through the feeder path Feeder Jam Release Lever Lift this to clear jams in the feeder section of the feed deck Thickness Adjustment Knob Use this to adjust for the thick ness of the envelopes E Z Seal Sealing Solution Moistener Bottles Hold the E Z Seal Sealing Solution used to seal mail and tapes SV60861 Rev F Ze Meet the DM800 DM900 Digital Mailing System The IntelliLink Control Center This section describes all of the function keys on the IntelliLink Control Center the control center Main Screen and the connectors on the back of the control center used to connect it to the AC adapter and to internal and external phone lines Function Keys 00O 8 8 9 69 Five Screen Keys The five keys directly to the left of the display screen allow you to select options displayed on the screen Lock Button Locks the IntelliLink Control Center Normal Preset Key Returns you to the most commonly used set ting Mode Key Press to choose from a variety of mail processing modes Class Key Enables you to select the correct class for your mailing e g First Class Priority Media mai
174. the Main screen Return to step 2 to set the Normal Preset OR e Press the down arrow key to continue setting the preset without selecting a class 7 The View Preset screen appears and displays all of the values you defined in this session Press the Enter key to return to the main screen oOo w 5 20 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Defining Custom Preset Values Defining Custom Preset Values When creating a custom preset the mailing system will prompt you to select a class of mail if you are using Key In Postage Mode Selecting a class will ensure your preset values are updated automatically when post age rates change NOTE You can elect to save the custom preset without a selecting a class but your preset values will not update automatically when postage rates change 1 Enter the values for the mail job for example the weighing mode the postage value class and carrier etc that correspond to the values you want to be able to call up inthe future by selecting a custom preset key For example you may want to define a set of conditions so that the envelopes are sealed only no postage applied NOTE Proceed as if you were actually running a job Select the mode and class and service etc By doing this you are entering the values that you will use for the normal preset Refer to Chapter 4 Running Mail in this guide for more information on selecting
175. the Postage By Phone System number refer to Phone Network Set Up PB Phone section in Chapter 5 of this guide Refill amount exceeds the funds Check your account balance Refer to the sec in your account tion Checking Your Postage By Phone Meter Payment System Account in Chapter 6 of this guide Internal problem with the Contact the Help Desk for correct number IntelliLink Control Center Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk 10 16 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Getting Help There may be times when you need help to solve a problem or you may want more information about how your mailing system works Pitney Bowes provides several information resources See Chapter 1 Read This First for a description of these resources If you are unable to find a solution for your problem you can visit the our web site or call for service Refer to the Pitney Bowes Contact Information List at the front of this guide for all contact phone numbers and web addresses Before you call make sure you have the following information which is located under the main cover on the inside rear panel of the system e Your product name DM800 DM900 Digital Mailing System and model number e Your serial number Also be ready to explain e The nature of your problem e What happens and when does it happen
176. the bottom label with the highest last 4 digits If you have a barcode scanner you can scan in the number e If you are using a barcode scanner and have set up your system to automatically enter the barcode value see Setting Auto Enter in Chapter 5 in this guide go to step 9 e If you type in the barcode value enter the last digit of the number from the label you will use Then press the Enter key Once you have entered or accepted the displayed barcode value you get a screen that summarizes the information you are sending NOTE If you have selected a confirmation service that is not free the postage amount appearing in the summary will be greater than the amount of postage you have already applied If this is the case you must add more postage after you have applied the barcode Refer to the Add Postage section in this chapter Press the screen key for OK and the system stores the confirmation information You are prompted to apply the barcode label to the pack age Press the Enter key The Enter another package screen appears Follow the screen prompts to process more pieces of mail for confirma tion services SV60861 Rev F 4 25 4 Running Mail Editing Deleting or Sending Confirmation Services Records Using Electronic Return Receipt ERR This procedure tells you how to edit delete or send confirmation services records once you have entered them into your system Your system can store up
177. the machine and plug it into a properly grounded wall outlet located near the machine and easily accessible Failure to properly ground the machine can result in severe personal injury and or fire e The power cord wall plug is the primary means of disconnecting the machine from the AC supply e Do not remove the power cord s ground pin and do not use a ground adapter e Make sure the area in front of the power outlet is free of obstruction e DO NOT route the power cord over sharp edges or trap it between pieces of furniture Make sure there is no strain on it e To reduce the risk of fire or electrical shock DO NOT attempt to remove covers or disassemble the equipment The housing encloses hazardous parts If any components are dropped or otherwise damaged report such damage to your Pitney Bowes customer service representative Keep fingers long hair jewelry neck ties and loose clothing away from moving parts at all times e When removing jammed material avoid using too much forceto prevent personal injury and damaging equipment e To prevent overheating do not cover system vent openings SV60861 Rev F 1 3 Te Read This First When lifting covers wait for all parts to stop moving before placing hands near feeder path or printer Do not remove covers as they enclose hazardous parts that should only be accessed by a Pitney Bowes Service Representative Use only Pitney Bowes approved supplies e g inks tapes and c
178. the meter stamp e Metered mail must bear the ZIP Code location of the post office where the postage meter Postal Security Device is registered e If you move to another ZIP Code location you must update the ZIP Code You can do this by calling Postage by Phone e Each time you refill yourpostage meter Postal Security Device through the modem or LAN the Postage By Phone Meter Payment System computer automatically performs a postal inspection If the postage meter in your mailing machine has not detected a modemor LAN refill transaction at certain intervals the message Inspection Required appears on the main screen of the IntelliLink Control Center The sys tem will then prompt you to connect to Pitney Bowes and perform an inspection e The postage tape you use must meet USPS specifications WARNING Follow normal safety precautions for all office equip ment whenever using your mailing system Read all instructions before you attempt to operate the machine Use the equipment only for its intended purpose e Use only Pitney Bowes approved supplies in particular aerosol dusters Improper storage and use of aerosol dusters or flammable aerosol dust ers can cause an explosive like condition that could result in a personal injury and or property damage Never use aerosol dusters labeled flam mable and always read instructions and safety precautions on the duster container label e Use the power cord supplied with
179. tings After you define all of your presets you can invoke the normal preset val ues simply by pressing the Normal Preset key To select any of the other presets press the Custom Preset key and select the preset you want for the particular mailing operation Follow the steps below to define the Normal Preset values NOTE First Class 1 oz as the default factory setting for the Normal Preset 1 Enter the values you use most often to run a mail job for example the weighing mode the postage value class and carrier etc NOTE Proceed as if you were actually running a job Select the mode and class and service etc By doing this you are entering the values that you will use for the normal preset Refer to Chapter 4 Running Mail in this guide for more information on selecting mode and class 2 Press the Custom Presets key A list of presets starting with O Nor mal appears Do not press any of the screen keys corresponding to these presets Press the right arrow key Press the screen key for Store Current Setting to Preset Select the normal preset by pressing the key for 0 Normal If you have selected Key in Postage mode the system will prompt you to choose a class for the preset Choosing a class will ensure your pre set values are automatically updated when postage rates change Press the Select Class screen key then follow the prompts to select a weighing and class options The system will return to
180. tion either by pressing the screen key next to the option or by pressing the corresponding number on the key board and then pressing the Enter key Pressing the left arrow key returns you to the main screen 7 2 SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Overview of Accounting Using the Account Setup Procedures The information in this chapter describes how to set up the standard accounting package provided with your mailing system For information on your system s accounting features or if this is the first time you are setting up accounts and would like some examples of accounting structures and hierarchy see sections Your Accounting System Features and Account Structure and Hierarchy at the end of this chapter To begin using the account setup procedures go to Using the Account Setup Procedures starting on the next page The following is a list of all the account setup procedures For details on each procedure refer to the section number listed here Viewing Accounts Creating Accounts Editing Accounts Setting an Accounting Period Turning Accounting On or Off Deleting Accounts Turning Account Password Protection On or Off Resetting Clearing All Accounts Turning Reset Individual Accounts On of Off 9 9 9 96 9 9 6 9 9 9 Transferring Funds D Setting the Station ID 12 Selecting an Accounting Type SV60861 Rev F 7 3 Ze Standard Accounting
181. ture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to the Post Office The Data Capture Report prints on an envelope or tape This report can be used as a firm mailing book Form 3877 for proof of mailing for Certified Mail A USPS clerk can round date stamp this form which can be generated after processing a batch of Certified Mail with e Return Receipt Verify with your local postmaster this facsimile will be accepted in place of the actual USPS Form 3877 Software Version 15 01 01 USPS Article Number Destination Postage Special Special Other Total Customer Reference Zip Code Service Service Fees Charge Type Fee 9171082133393111643017 24560 0 37 6 2 30 DDDDDGGGGG1245 RR 1 30 3 97 9171082133393111643024 14569 0 37 6 2 30 0 12 00000CVG124565 RR 1 30 4 09 9171082133393111643031 42569 0 37 6 2 30 0000CV02462208 RR 1 30 3 97 9171082133393111643048 76490 0 37 C 2 30 0000CV02462209 RR 1 30 3 97 9171082133393111643055 07654 0 37 6 2 30 0 12 DDDDDGGGGG1246 RR 1 30 4 09 9171082133393111643062 56470 0 37 C 2 30 0000CV04491460 RR 1 30 3 97 9171082133393111643079 12564 0 37 C 2 30 00000CVG124566 RR 1 30 3 97 9171082133393111643086 76542 0 37 C 2 30 00000CVG124567 RR 1 30 3 97 9114082133393000155138 65746 0 37 DC 0 13 0 50 9134082133393000494330 12564 0 37 sc 1 30 1 67 Page Totals 10 3
182. u get the permit s from the US Post Office and the permit artwork from Pitney Bowes For information on ordering per mits refer to Chapter 11 Supplies and Options in this guide SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Parts of the Mailing System Mailing System Exterior This section describes the parts of your DM800 DM900 mailing sys tem and includes The Mailing System Exterior The Mailing System Interior The IntelliLink Control Center The Main Screen Refer to the diagram for the location of each component Back Stop Holds large envelopes in place E Z Seal Moistener Cover The fluid supply for moistening envelope flaps and tapes is located under this cover IntelliLink Control Center This contains the screen and keypad for communicating with the mailing machine and the built in postage meter Postal Security Device Main Cover Protect moving parts and prevent foreign objects from entering the machine The main cover protects the post age tape roll the transport mechanism and the print engine On Off Switch Turns the mailing system on and off This is located on the lower left side of the feed deck Feeder Cover This protects the feeder mechanism including the thickness adjustment knob and the sealer lever Quick Reference Card Set These are easy reference cards containing instructions for performing operations like how to set postage process m
183. uide Setting Up the Scale and Selecting Rates Scale Rates Attached Scale If you have a scale on your mailing system you can use this section to set up how your Scale Rates Set Up scale works with your system gt Attached Scale gt Autoscale gt Carrier Class Disp gt Class if new Piece The Class if new Piece Dest if new P Dest if new Piece Piece and Dest if new Class options allow Dest if new Class you to specify if you want to clear or retain Aea DA VaN the class or destination ZIP Code or Zone lt BMC Intra ZIP whenever you put a new piece of mail on gt Confirm Svc ha scale gt Smart Classes The list of options that displays depends on Auto Rate Large Env the model number of your mailing system All of the options are listed in the menu on the right 1 To access the scale rates options press the Menu key on the IntelliLink Control Center and select Set Up from the main screen Press the down arrow key and select Scale Rates 2 If you have set up a supervisor password for Scale Rates you are prompted to enter the password For example the Attached Scale option allows you to set your scale to accommo date for environments subject to vibrations This option appears only if you have an integrated scale or an attached external scale connected to your mailing system Use this option to select how much time your system allows the scale to settle Normal or Adjust for Motion
184. uide a 15 in 381 mm maximum without W O W 13 in 330mm maximum with W O W SV60861 Rev F 12 5 132 Specifications This page intentionally left blank 12 6 SV60861 Rev F A Glossary Glossary SV60861 Rev F A Glossary Accounting AccuTrac Mail Accounting System Advertisement Alpha Keyboard Alphanumeric Text Arrow keys Art Card Slot Barcode Budget Manager Business Manager Calibrate Carrier Certified Mail Certified Mail Rates A feature of the mailing system that allows you to charge postage to individ ual accounts A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can charge these costs to accounts or customers Advertisements contain messages and graphics you can print next to the meter stamp The part of the keyboard used to enter accounts and other set up informa tion Text consisting of alphabetic and numerical symbols that can include punc tuation marks and other conventional symbols The keys you can use to move to new menus scroll through menus and select options This slot is on the right side of theIntelliLink Control Center on the mailing machine and accepts the plug in art card The art card contains ads inscriptions and permits A series of vertical bars and spaces that represent a correct ZIP code for the delivery address o
185. unt informa tion Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Select Create Account Sub Select Add to an Existing Account The system displays alist of all of the accounts and prompts you to select the account to which you would like to add a subaccount or subsubaccount If necessary use the down arrow key to scroll down through the list Select the account or subaccount Type in the name of the subaccount or subsubaccount and press Enter The Account Information screen appears and displays the options e Edit 6 e Number e Add SubSubaccount to e Add Change Password e Create Another Subaccount for Select the appropriate option and follow the prompts NOTES s The account number and password and total pieces and funds used if they exist are transferred to the first subaccount created the next working chargeable account They are further transferred down when a subsubaccount in this link is created the new chargeable account e By default for addition subaccounts the system assigns the next avail able account number to your new subaccount s Ifyou want to password protect this account select the Add Password option You will be prompted to enter a password and then confirm it When you are done press the Enter key to save the account informa tion When you attempt to create an account when all available accounts have been used the message Can
186. unt name alphanumeric 32 characters for top level accounts 16 characters for subaccounts 16 characters for subsubaccounts e Account ID number Item total This is the total number pieces of mail charged to an account since it was last cleared e Value total This is the total amount of postage charged to an account since it was last cleared e Account password SV60861 Rev F DMs00 DM900 Digital Mailing System Operating Guide Account Structure and Hierarchy Your mailing machine has 25 standard accounts You have the option to increase your accounts to 100 or 300 accounts Only your chargeable level accounts are counted towards your account total Chargeable accounts are explained in the next section If you need information on how to structure your accounts refer to the Account Structure and Hierarchy section in this chapter You can structure your accounts in single or multiple levels For example you can divide atop level department account into two or more major sec tions or subaccounts You can further divide these subaccounts into two or more sections or subsubaccounts The following examples demonstrate some of the ways in which you can structure your accounts e When you create a top level account you can charge funds and pieces to that account This is the working chargeable account because at this point it does not have any subordinate accounts EXAMPLE Account Engineering
187. ur chase Not available on all systems Chart D Permit Mail If Then use this mode Your mail requires a permit Print Permit An option you may be able to purchase that requires a separate IntelliLink Control Center Not available on all systems SV60861 Rev F 4 5 4 Running Mail Preparing If you intend to run pieces of mail through your system read About Run Your Mail ning Mail below If you are going to print postage tapes read About Printing Postage Tapes in this section Then proceed to instructions for selecting the mode and running the job Refer to Chapter 12 Specifications in this guide to make sure your mail is compatible with your mailing system For tips on feeding light weight or bulky pieces of mail flats and postcards or any mail that is easily dam aged refer to Tips on Feeding Mail in this section About Running 1 Remove any onion skin airmail type envelopes Tyvek envelopes Mail envelopes that are thicker than 5 8 or any pieces of mail that are out side the limits specified for mailing materials see Specifications in Appendix C of this guide for details Print the postage for this type of mail on tape 2 Sort the mail by envelope size and weight If you are using the account ing feature sort by account as well 3 Shingle the envelopes so they are slanted slightly to the left as shown in the picture shown at right Place the stack of
188. urchase Not avail able on all systems All pieces of mail are identical Weight First Piece only avail able with WOW Your pieces of mail vary in types sizes and or weights Differential Weighing An option you may be able to pur chase Not available on all systems 4 4 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Chart B Postage Tape Mode If Then use this mode You know the amount of postage needed for your piece of mail Key In Postage You do not know the weight of your piece of mail Attached Scale An option you may be able to purchase Not available on all systems You have several pieces of mail and do not know their postage Attached Scale AutoTape An option you may be able to purchase Not available on all systems You know the weight Manual Weight Entry An option you may be able to pur chase Not available on all systems Your pieces of mail vary in types sizes and or weights Differential Weighing An option you may be able to pur chase Not available on all systems Chart C Mail Modes with NO Postage If Then use this mode You only want to seal the envelope and do NOT want to apply postage Seal Only No Printing You warnt to print the date or time on incoming mail for record keeping Time and Date Stamp An option you may be able to p
189. us refill Changing of the postal rates by the USPS This key allows you to view a or select a report to print A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail You fill out a return receipt postcard and the Postal Service sends the green return receipt postcard back to you the sender Restricted Delivery for Certified Mail requires your USPS carrier to deliver only to the person you specified This person must sign for the mail The five keys directly to the left of the display screen that allow you to select options from the menus displayed on the screen Press if you want to seal your envelopes without applying postage Shape based rates are USPS rates that are based on the weight and dimensions thickness length width of the mail piece All new DM Series mailing systems have been updated to support this rating struc ture A way to arrange pieces of mail in stepped positions for feeding so that the mail is accepted one at a time The moveable guide at the front of the feed deck used to stabilize the enve lope position when feeding it A signature proof of delivery service which provides mailers with the signa ture and text name of the recipient along with the date time and ZIP Code that is provided with Delivery Confirmation Actual signatures can be easily obtained from the USPS via fax or mail This service meets the need
190. ustomercan write in the recipient and delivery address Printed Report Attached Printer The external printer version of the USPS Services Report provides the fol lowing information for each package Package identification barcode Amount of postage used Class of mail for the package Type of Special Service used Destination ZIP Code Date package was uploaded via IntelliLink Control Center SV60861 Rev F 8 7 8 Reports Account List The Account List Report lists the names and numbers of all accounts that Report are set up in your mailing machine External Printer Screen Display Required Account List Number Name lt Account Number gt lt Account Name gt lt Account Number gt lt Account Name gt lt Account Number gt lt subaccount gt lt Account Number gt lt subsubaccount gt Printed Report This report prints a list of all your accounts and the account numbers Funds Report The Funds Report gives a summary of the funds used and available in the meter total pieces run batch pieces and value It prints on one envelope or tape Screen Display Funds Report Funds Used lt Funds Used gt Funds Available lt Funds Available gt Total Pieces lt Total Pieces gt Control Sum lt Control Sum gt Batch Count lt Batch Count gt Batch Value lt Batch Value gt Printed Report The Funds Report provides the following information e Date report is printed e Time re
191. w this procedure to see if you have sufficient funds in your meter O Checking Your Postage By Phone System Account Balance Follow this procedure to see how many funds are in your account Adding the Postage Follow this procedure to add postage from your Postage By Phone System account to your postage meter Automated Postage Refill Follow this procedure to setup automatic postage refills on your postage meter Adding postage funds to your system is fast easy and convenient Con nect to the internet and to Pitney Bowes using your organization s Local Area Network LAN NOTE Ifa LAN connection is not available you can connect via analog phone line Refer to 2 Connecting Your Postage Meter to an Analog Line Phone Line in this chapter for more information Plug one end of the Ethernet cable supplied into the internet source and the other end into the USB adapter Plug the USB adapter into one of the available USB ports on your DM Series system as shown here USB Ports USB network adapter can be plugged in here USB Network Adapter and LAN Cable Visit www pb com constantconnection for more information 6 4 560861 Rev DM800 DM900 Digital Mailing System Operating Guide Connecting Your Postage Meter to an Analog Phone Line Connecting Your Mailing System to a Remote Analog Phone Line Which connector do use Internal Analog Phone Line Connector Use the i
192. wes solutions Please contact your local account representative to determine if this option is accessible on your system In order to store an Advance Date setting in a custom preset you need to first turn on this feature For information on setting an advance date refer to Meter Stamp Options Date section in Chapter 4 in this guide To enable this feature 1 Press the Custom Presets key 2 Press the right arrow key and the Set Up Preset screen opens 3 Select Date Advance The following message appears If set on pre sets stored when the date is not advanced will return the system to today s date e Select On to turn on this feature and store the date advance e Select Off if you want to turn off the feature 4 Refer to the examples on the next page for more information on how storing the Advance Date in custom presets works NOTE If you create a custom preset with the Advance Date feature turned off and you recall this preset the current date setting is not affected Example 1 If today is Wednesday and you set the advance date for 2 days and store this advance in a custom preset then e you recall the preset on the same day Wednesday it will print Fri day s date on your postage e if you recall the preset on the next day Thursday it will print Saturday s date on your postage To set advance date press the Menu button select Meter Stamp Options then select Advance Date Example 2
193. with the flap facing up 4 Press the Start key The Time Date stamp prints on the envelope A sample Time Date stamp is shown below aN gt Date prints here MMM DD YYYY RECEIVED Time prints here 5 Press the Start key The Time Date stamp prints on the envelope SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Selecting or Deselecting an Account Selecting an Account If you use Accounting you must select an account If you are using Budget Manager or Business Manager refer to the operator guide or help system provided with those applications You can select an account manually by scrolling through the entire list of accounts on your system If you know part of the account name or the speed code you can use the account name search or the speed code search to locate the account you want to use If you know only part of the account name or the speed code you can use the account name or speed code search to narrow down the list of accounts to those that most closely match the search criteria you entered NOTES e You can use the left arrow key to toggle between the account name and speed code search methods on the Select Account screen When you select an account by name or by speed code the search setting remains in effect even after you leave the Select Account screen The next time you select an account the last search method you used will be active Selecting an A
194. y Bowes Contact Information List Chapter 1 Read this First Chapter 2 Meet the DM Series Digital Mailing System Chapter 3 Mail in a Minute Chapter 4 Running Mail Chapter 5 Mailing System Setup Chapter 6 Adding Postage Chapter 7 Standard Accounting Chapter 8 Reports Chapter 9 Maintaining and Updating Chapter 10 Troubleshooting Chapter 11 Supplies and Options Chapter 12 Specifications Appendix A Glossary Index PB Web Sites Our Help Desk Postage By Phone System Pitney Bowes Supplies SV60861 Rev F Pitney Bowes Contact Information List For frequently asked questions go to http www pb com e place requests for service or training go to http www pb com and click My Account e To order PB supplies and accessories go to http www pb com and click on Online Store e To view and pay invoices online go to http www pb com and click My Account e view inventory go to http www pb com and click on My Account e add postage to your Postage By Phone Meter Payment System account go to http www pb com and click Add Postage to Your Meter For direct questions call 1 800 522 0020 Customer Service Represen tatives are available Monday through Friday 8AM 8 00PM EST To contact call 1 800 243 7800 To order Pitney Bowes approved supplies call our PB Supply Line at 1 800 243 7824 SV60861 Rev F 1 Read This First
195. y and select the appropriate postage mode option displayed on the screen Refer to the Selecting the Postage Mode sec tion in Chapter 4 in this guide Postal Inspection is required Your mailing system performs an auto matic postal inspection every time you do a refill If you have not done a refill in the last 120 days you will not be able to print post age Add postage If you do not need to add postage at this time simply log onto the Pitney Bowes Data Center and check for updates The sys tem will automatically perform a meter inspec tion Your postal rate or special service requires a ZIP Code or Zone Enter the ZIP Code or Zone Refer to the Enter ing ZIP Codes and Zones section in Chapter 4 in this guide Meter imprint is out of alignment Envelope is skewing on the feed deck e Check for objects in the mail path e Adjust the thickness adjustment knob to correspond to the envelope thickness For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use the normal mail setting Thick Mail Setting Thin Mail Setting e Adjust the side guide if this option is installed 10 14 SV60861 Rev F DM800 DM900 Digital Mailing System Operating Guide Printing Problems Description Possible Causes Solution Meter imprint is

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