PayPal Merchant - 2003 - Tools User Guide
Contents
1. My Account Send Money Request Money Merchant Tools Auction Tools Merchant Sales Reports Te History Profile With PayPal s Merchant Sales Reports you Sep 2003 Monthly Account Statement can analyze your revenue sources to better To print your Monthly Account Statement click Get Printable Version below understand your customers buying behavior cents UE Daie B Every week you ll receive a valuable analysis of Em your sales by channel and currency Merchant Beginning 19 4 12 usp Sales Reports cover the most recent week from Sep 1 2003 sep Ending g3 275 06 usD Saturday through Friday Number of Yalue of Numberof Y alue of j g M oae Recelved Racelved Sent gent Fecs credits obits N Only one week s information is available at wt eta cai ail Eu a time but you can download your Merchant Sep 2 2003 0 00 0 00 d 0 00 0 00 i Sep 3 2003 0 00 0 00 0 00 0 00 0 Sales Reports to view them later Sep 4 2003 0 00 0 00 0 00 0 00 Sep 5 2003 0 00 0 00 0 00 0 00 Sep A 2003 0 00 0 00 0 00 0 00 Once you ve downloaded your history you can use the information to gather customer email addresses 5 Monthly Account Statement for a targeted mailing list track seasonal business trends or just reconcile your business accounts To start using PayPal s Merchant Sales Reports log in to your PayPal account and click on the Merchant Sal2. If you decide to refund a payment more than 30 days after it was sent you will need to use the Send Money tab to send the refund In this case your transaction fees will not be refunded Copyright 2003 PayPal All rights reserved 13 PayPal Merchant Tools History To view your history transaction log which includes every PayPal transaction since you opened your PayPal account log in to your PayPal account and click on the History subtab of the My Account tab Basic Search You can use the Basic Search to view sub sections of your transaction history such as payments received or Money Requests sent using the Show drop down menu and the Within and From radio buttons Advanced Search You can use the Advanced Search to view your transaction history by Transaction ID auction number or your buyer s email address or last name To use Advanced Search click the Advanced Search link from the History subtab Transaction Details You can view the Transaction Details which include in depth information such as shipping address and related transactions for any entry in your transaction history by clicking on the Details link for that entry When you go to the Transaction Details page you can also complete actions related to that transaction including providing a refund accepting or denying the payment and creating a packing slip for the item purchased Monthly Acc
3. cana Payment Receiving Preferences a Member Information About Alice s Used Books To protect your security PayPal offers information on the status of this member seller Reputation 4 Verified Buyers Account Status Verified Account Type Business Account Creation Date January 10 2001 PayPal Member For 2 years 3 months 2 Reputation Box Receiving Payments Now that you ve set up your PayPal account you re ready to start receiving payments But first you should know the following Payment Receiving Preferences Your Payment Receiving Preferences let you manage the types of payments you receive To edit your Payment Receiving Preferences log in to your PayPal account and click on the Profile subtab of the My Account tab Click on the Payment Receiving Preferences link in the Selling Preferences column While you are on the Payment Receiving Preferences page you can update your Credit Card Statement Name which is the name that will be displayed on your customers credit card statements when they use PayPal to pay you with your credit card The name will appear as PAYPAL YOURNAMEHERE and can be up to 11 alphanumeric characters By making sure your Credit Card Statement Name is meaningful to your buyers you can lower the risk of your buyers filing chargebacks against you For more information on chargebacks see page 16 Reputation and Verification You can
4. Customers are able to add multiple items to the PayPal Shopping Cart continue shopping and check out through PayPal Here s how it works 1 Click on the PayPal Shopping Cart link on the Merchant Tools tab to create buttons for your website 2 For each item you are selling enter the item s details and choose which button your customers will click to add the item to their shopping carts You can even use your own button 3 Click Add More Options to customize your pages You can maintain the look of your store on PayPal s payment pages by changing the background color including your logo or specifying the URL of a success page that PayPal can return your customers to when after they have completed their payments 4 PayPal uses the information you enter for this item to create HTML codes for your Add to Cart and View Cart buttons Follow the on screen instructions to paste these codes where you want the buttons to appear on your website 2 5 As your customers shop they can add items to the shopping cart by clicking on the Add to Cart buttons on your website 6 When buyers check out and pay with PayPal the payment will be sent directly to your PayPal account You will receive a payment confirmation via email and a record of the transaction will appear in your Account History Just ship the items and you re done PayPal Merchant Tools Subscriptions and Recurring Payments PayPal Subscrip
5. and confirming a bank account Learn more about Verification t All limits are denominated in U S Dollars If you send a payment in a currency other than U S Dollars the payment will reduce your Sending Limit by the U S Dollar equivalent Withdrawal Limit Your Withdrawal Limit is the maximum amount of money you can withdraw each month fram your PayPal account You may lift this limit by completing two of our three steps We ask members to complete these steps to increase security for everyone To lift this limit and withdraw unlimited funds complete two of these three steps Your Withdrawal Limit 500 00 per month 500 00 Remaining this month PayPal Limits Page j Refunds and the Money Back Guarantee If your buyer purchased a Money Back Guarantee with a payment you refunded that fee will not be refunded To view or remove your PayPal Limits log in to your PayPal account and click on the View Limits link next to the balance box on your Account Overview Refunds You can easily refund payments you receive including all transaction fees within 30 days of the payment To refund a payment log in to your account and click on the History subtab of the My Account tab Find the payment in your transaction history and click on the Details link to go to the Transaction Details page To refund the payment go to the bottom of the page and click on the Refund Payment link
6. closing balances as well as transferring between balances 4 Transferring funds between different currency balances is easy and instant A foreign exchange calculator is provided to help you determine the exact amount prior to completing the transfer 19 PayPal Merchant Tools 5 You can auto convert payments to your primary currency via a Payment Receiving Preference in your account Profile This is useful if you wish to display prices in different currencies but only do business in a single currency PayPal Money Back Guarantee PayPal now offers buyers the opportunity to purchase a guarantee on eligible tangible goods transactions of less than 1000 This guarantee is a contract between PayPal and the buyer and allows your buyer to return the merchandise to PayPal if they are dissatisfied at no additional cost or liability to you This does not replace any optional insurance you may already offer your buyers If you would like to you can opt out of offering the Money Back Guarantee to your buyers To do this log in to your PayPal account and click on the Profile subtab of the My Account tab Click on the Guarantee Preferences link in the Selling Preferences column to opt out 20 PayPal My Account Send Money Request Money Merchant Tools Auction Tools Check Payment Details Secure Transaction Sj Payment Details Pay To Alice s Used Books alices_books yahoo cam User Status verified Bu
7. login Copyright 2003 PayPal All rights reserved Additional PayPal Services Multi User Access PayPal s Multi User Access feature allows you to set up multiple logins and access levels so your employees only have access to the parts of your Paypal account that they need to complete their jobs letting you so you run your business smoothly and securely To get started with Multi User Access 1 Log in to your PayPal Business account 2 Go to your Profile and click the Multi User Access link 3 Specify your Administrative Contact email address which is the email address that will receive notifications about your account activity 4 Add up to 200 separate logins to your account For every login select a User ID and password and specify what account privileges the user has permission to access e g Refunds Send and Request Money You may want to establish a separate login for each employee who accesses your PayPal account and grant each user the minimum access necessary If an employee forgets or loses a password you can always log in and reset it 5 You can create additional logins edit an existing user s privileges or delete a login at anytime from your Profile 17 PayPal Merchant Tools PayPal Debit Card The PayPal MasterCard ATM Debit Card offers you instant access to the money in your PayPal account Withdraw cash at an ATM or use it anywhere MasterCard is accepted The PayPal D
8. meaning it is the default credit card used on your PayPal account If you decide to add additional credit cards to your PayPal account you can change any of them to be your Primary card In addition the credit card billing address you entered when you added your credit card is now a Confirmed Address Many sellers require that buyers use their Confirmed Address as their shipping address when they pay with PayPal You can use Confirmed Addresses as a positive indicator of a buyer s identity When you ship to a Confirmed Address Business Account Sign Up Reesonal iesiness Hon ls saya Up Esasi orgencaoon government entity rar preft aoe proprieter or singe Enhermadtion 1 you are a group peirer ease Hon uo hara Tor b Basie dort Beiners heg alics s Used Books tedesteps Choose an Industry Arse D fiag Mar bead 5 or 8 digita County USA Eenes Garate Catach nion Enter the contact intonation for thes garar of thes busiieds H nou are Fal tha arnar or combect paracn fer tha buanem artar pour infarmatan First Meses Last bessen i i e A A Eenes arate Address Lanie bhi sector cay F pir bss ers adress anid amgen address are Fal tha mara zip 1S o S diiis Counbry L 5 6 Business Account Sign Up Welcome Send Money Request Money Merchant Tools Auction Tools Enter Password Secure Transaction Please enter your PayPal password to confirm your email address
9. see your Status on your Account Overview page The number in parentheses next to your Verification status is your Seller Reputation Number This shows the number of unique Verified buyers who have paid you New transactions are added after 30 days and only transactions of more than 5 will count towards your Seller Reputation Number When a buyer confirms the details of a payment he is making your Verification Status and Seller Reputation Numbers are shown By clicking on them the buyer will see your Member Reputation Box which provides the buyer with additional information about your PayPal account When buyers are deciding to complete a transaction buyers often use the information in your Member Reputation Box to decide whether or not they want to continue with the transaction Copyright 2003 PayPal All rights reserved 11 PayPal Merchant Tools In addition your Seller Reputation Number will be displayed by your Shop Name if you decide to list your website in PayPal Shops For more information click on the Shops link in the footer of any PayPal page If you would like to you can cap your Seller Reputation Number at 1000 To do this log in to your PayPal account and click on the Profile subtab of the My Account tab Click on the Reputation link in the Selling Preferences column to cap your number Buyer Funding Sources In addition to using their PayPal balance your buyers can fund their p
10. ID and password and PayPal will automatically add a Smart Logo to your new listings every day Bay Now You can also add a PayPal logo to your listings manually Simply log in to your PayPal account and click the Manual Logos link on the Auction Tools tab eCheck Winning Buyer Notification WBN Sign up for PayPal s free Winning Buyer Notification WBN service and we will automatically notify your winning buyers within one hour of your eBay item s closing You ll get your money faster when you invoice your buyers instantly 2 Smart Logo after auction ends a PayPal Pay Now button Copyright 2003 PayPal All rights reserved 21 PayPal Merchant Tools WBN emails include all of the information your winning buyers will need including a link back to the item listing and a PayPal payment button Each email includes Alink to a secure PayPal payment page with the item details already filled in Your instructions on shipping handling and payment Acustomized message from you Your logo and email address To get started with WBN 1 Log in to your PayPal account 2 Click the Winning Buyer Notification link on the Auction Tools tab 3 Enter your eBay User ID and password You can also customize the email notification your buyers will receive Post Sale Manager PayPal s Post Sale Manager is your one stop resource for managing all of your end of sale activities for items sold on eBay With Post Sa
11. Password Forget your password NEW For your security 2 Email Address Confirmation Overview Add Funds Withdraw History Profile subtab Q Confirmed Addresses At this time only U S members can have Confirmed Addresses PayPal hopes to offer non U S buyers the ability to add Confirmed Addresses soon Copyright 2003 PayPal All rights reserved PayPal A note about credit Cards Your Primary credit card is not always your default funding source For more information about Funding Sources see page 12 My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile Add Bank Account The safety and security of your bank account information is protected by PayPal We protect against unauthorized withdrawals and will notify you by email whenever you deposit or withdraw funds from this bank account Bank Name U S Check Sample O o Account Type i Checking H2L15S4N8Se OOL2 L45KB74BOL C Savings Routing Number 1 oo ibaaassuuase O012 1usba74aouie Is usually located between the t symbols on your check Account Number I Typically comes before the m symbol Its exact location and number of digits varies from bank to bank Retype Account Il Number Add Bank Account Cancel O Add Bank Account Page PayPal buyers are clear they prefer doing business with Verified sellers i e sellers who have a c
12. Pepdrell Taxis Merchant Tools last revision 10 2 03 PayPal Merchant Tools Manual Copyright 2003 PayPal All Rights Reserved Notice of Liability The information in this manual is distributed in an as is basis All information provided in this document is provided with good will The authors and publishers of this manual are not responsible for loss or pur ported loss due to any contents of this publication Introduction to PayPal Merchant Tools pwr offers many different tools to meet your business needs You already know that PayPal is the world s favorite online payment service with over 25 million members worldwide but you may not know just how many features your PayPal account contains This manual will serve as an introduction to the different tools PayPal offers to help keep your payment processing running smoothly It is divided into 3 main sections to help you find the information you need 1 Getting Started Page 4 Find out how to set up your PayPal Business account and prepare to begin receiving payments all in five easy steps 2 Using Your PayPal Merchant Account Page 7 Learn about PayPal s main Merchant Tools and find easy ways to maximize the value you receive from your PayPal account 3 Additional PayPal Services Page 17 Discover PayPal s tools for merchants with several employees doing business internationally selling on auctions and more The PayPal website provides addition
13. Survey incentives 2 Click on the Mass Pay link in the footer and then click on Make a Mass Payment on the Overview page You will be prompted to upload your Mass Payment file and customize the email notification that is sent to your recipients Click Continue to confirm your payment and then click Send Money to complete your transaction Note There must be sufficient funds in your account to cover the Mass Payments and applicable fees You cannot use a credit card for this service 3 Your recipients can claim their money by clicking on a link within their payment email notification 24 Copyright 2003 PayPal All rights reserved
14. Tools tab 3 You ll be taken to the IPN Center where youcan view a demo read the manual and sign up for IPN IPN works with all of PayPal s Website Payments solutions Buy Now Buttons PayPal Shopping Cart Subscriptions and Recurring Payments and Donations as well as with regular PayPal Send Money payments Note Using IPN requires custom programming by your web development team to interface with a back end database Alternately some third party vendors offer products to help you manage your PayPal payments To learn more go to the PayPal Developer Network PDN by clicking on the Developers link in the footer of any PayPal page 23 PayPal Merchant Tools PayPal Mass Pay Use PayPal Mass Pay for Replace checks with instant email payments Affiliate commissions PayPal lets you avoid the slow tedious process of writing and disbursing checks to large numbers of people And Mass Pay is inexpensive a fee of just 2 of the payment amount up to a 1 cap will be added to each payment Customer rebates Employee benefits Lottery prizes How it works 1 All you need is the recipient s email address and the payment amount Create a simple tab delimited text file that lists the email address in the first column and the payment amount in the second column An optional third column allows you to list a unique identifier for each recipient for tracking and reconciliation purposes
15. Transaction ID e Transaction Disputes Last Name From o4 os H 2003 Toj Auction Number p03 Month Day Year Month Day Year 2 Advanced Search Bary romanla Froru Apir Hes AEE Warg Hey ATE Ta immm Hmm ArT ranli aranis Petals Ackinn Arnis Ter et Amant Mr nala Mar Le el lt tad Paks ie J Seer 4 Pii F m am Pape Cams mks De ET A Poh Details link Transaction Details Web Accept Payment Received ID 383077711B8613639 Name Fitzwilliam Darcy The sender of this payment is erified Email nora darcy paypal com Email Address That nora alice paypal com Payment Was Sent to Total Amount 5 95 Fee Amount 0 47 Net Amount 5 48 Shipping 1 00 Quantity 1 Item Title Crocodile on the Sandbank Item Number petersO001 Date May 7 2003 Time 0 32 16 Status Completed Shipping Address Fitzwilliam Darcy Status Confirmed 10245 SW Arborcrest Way Portland OR 97225 USA Attn Sellers If this payment involves the shipment of goods you must ship to the Confirmed Address shown above in order to be protected under PayPal s Seller Protection Policy Learn more about shipping to a Confirmed Address Refund Information If you need to refund this payment to the sender for any reason click Refund Payment The Refund Payment option is only available for 30 days after the payment was sent O Transaction Details Copyright 2003 PayPal All rights reserved Ra A Pal PayPal Merchant Tools
16. al information not covered in this manual Just go to https www paypal com and click on the Merchant Tools tab for detailed information on the features covered in this manual or click on the Help Center link in the upper right hand corner of the page to search for more frequently asked questions and additional information Welcome to PayPal PayPal Merchant Tools Getting Started You can start accepting payments with PayPal in 5 easy steps 1 Sign Up Go to https www paypal com and click on the Sign Up link in the upper right hand corner of the page Click on the Business link to sign up for a Business account Make sure to write down the email address you use and the password you choose in the future you will use them to login to your PayPal account After completing the 2 page sign up PayPal will send you an email to confirm your email address 2 Confirm Email Address Open your email and click on the link in the email we sent you You will be taken to a PayPal page and asked to enter your password Once you have successfully entered your password your email address will be confirmed 3 Add Credit Card Log in to your PayPal account and click on the Profile subtab of the My Account tab Click on the Credit Cards link in the Financial Information column On the Credit Cards page click the Add button The credit card you added will become your Primary credit card
17. al will send two small deposits each of less than 1 00 to your bank account Check your bank statement in 3 4 business days for the amounts of the two deposits After getting the deposit amounts log in to your PayPal account and click on the Confirm Bank Account link in the Activate Account box on your Account Overview Enter the amounts of each of the deposits on the page and your bank account will be confirmed and you will become Verified PayPal Merchant Tools PayPal 5 Start Receiving Payments Now that you ve set up everything in Alice s Used Books your PayPal account you re ready to Home Art Biography History Literature Mystery start receiving payments Just add a Crocodile on the Sandbank A y clizabe eters PayPal Website Payments button to your EA Join Amelia Peabody in her first Egyptian adventure This website or use the PayPal logo in your met it feei a yak ee alee arcnaeoiogists and lest we forget a bona tde aoe l a r Your a just hoe are La mars ois tno sees tO keep You swat click on the button or logo to send you amie payment Price 4 95 ADD TO CART Start collecting payments with PayPal Website Payments buttons on your website Q _ More Information To learn more about the PayPal Website Payments go to page 8 To learn more about PayPal Auction Logos go to page 21 6 Copyright 2003 PayPal All rights reserved PayPal My Accoun
18. ars B add a PayPal payment button anywhere you a Sean eee on oose a button to put on your website optiona use HTML With Buy Now Buttons you can oy Buy Now Choose a different button create customized payment buttons to sell individual items on your website Your buyers Or customize your button Just enter the exact URL of any image on your website i i l Yes I would like to use my own image will be able to make their purchases quickly and h jpa Button Image URL http securely on PayPal hosted payment pages To add sales tax shipping costs and other details to your button click Add More Options Here s how it works i e eee np 5 re uton NOW ore ons 1 Click on the Buy Now Buttons link on the Merchant Tools tab to create a payment button for your website Create your payment button in the Buy Now Button Factory 2 Enter the optional item details then select a button or use your own image to customize the look of your button Alice s Used Books Home Art Biography History Literature Mystery 3 Click Add More Options if you want to enter Crocodile on the Sandbank f g y Elizabe eters information about shipping sales tax os l l Join Amelia Peabody in her first Egyptian adventure This your logo and the page users are sent eo a to after payment Or you can let your ea tre tae nag eon buyer fill in the appropriate fields durin os y pe J Aea purchase 4 PayPal will gene
19. art button in the Shopping Cart Button Factory My Account Send Money Request Money Merchant Tools Auction Tools Add a button to your website Copy your custom HTML code The HTML code below contains your Add to Cart button Copy the code and paste it into onto your webpage When your customers press the buttons they will be taken to a webpage listing the items they have added to their cart Add to Cart Button code for websites Storm Veneer paypal Copy and paste this html action https www paypal com cqi code onto your website bin webser method post gt lt input type hidden name cemd value _cart gt lt input type hidden name usiness View Cart Button The HTML code below contains your View Cart button Copy the code and paste it onto your webpage When your customers press the button they will be taken to a webpage listing the items they will purchase from you lt form target paypal Copy and paste this html action https wuw paypal com cqi code onto your website Jbin webscr method post gt Yiew Cart Button Code lt input type hidden name hbusiness hal Paste the HTML code onto your website or into your email 2 Copy both the Add to Cart and the View Cart codes to place on your website Copyright 2003 PayPal All rights reserved PayPal Merchant Tools PayPal Shopping Cart The PayPal Shopping Cart provides an easy way for you to create an online store
20. ayments with Instant Trasfer eCheck or a credit card Shipping and Sales Tax You can also use your Profile to automatically manage the amount of shipping and sales tax you Charge your customers You can enter a different tax rate for each of the 50 states In addition you can charge Shipping costs as a fixed rate based on the amount of the total purchase or as a percentage of the purchase price Please keep in mind that currently these settings only work with payments sent by U S Buyers via the PayPal Shopping Cart Buy Now Buttons or PayPal Donations Limits Every new PayPal account has a Sending Limit which is the total amount of money you can send using PayPal before becoming Verified The Sending Limit for most U S accounts is 2 000 If one of your buyers will exceed his Sending Limit by making a payment he will be required to become Verified by adding and confirming a bank account before completing the payment Sending Limits and the methods of raising those limits vary for non U S accounts In addition each new PayPal account is limited to withdrawing 500 per month until they have completed two of our three authentication steps confirm bank account enter Member Number confirm Social Security Number 12 PayPal What is Instant Transfer With Instant Transfer PayPal debits the payment from the buyer s bank account and the recipient will receive the funds instantly If the bank transfer fai
21. dresses and managing your Business information Financial Information Column Use the Financial Information column to organize and maintain all of the financial instruments associated with your PayPal account including adding credit cards and bank accounts activating and managing your PayPal Debit Card maintaining your Multiple Currency Balances and viewing your Monthly Account Statements Selling Preferences Column Use the Selling Preferences column to organize the way you sell with your PayPal account including editing your Payment Receiving Preferences maintaining your Reputation and managing your different auction accounts Copyright 2003 PayPal All rights reserved PayPal Merchant Tools PayPal a We bs ite e ay m e nN ts My Account Send Money Request Money Merchant Tools Auction Tools a a a S Ili Si l It See Demo Turn page views into dollars with PayPal ee E aaaea Website Payments PayPal provides a variety of a E a E exerctes tools to help you grow your business Buy Now purchases quickly and securely on PayPal hosted payment pages demos amp more Buttons PayPal Shopping Cart Subscri ptions Enter the details of the item you wish to sell optional and Recurring Payments and Donations Item Name Service Crocodile on the Sandbank Item ID Number peterson tt ss lt OOCSCisS Buy Now Buttons ii reer a 4 95 2 000 limit for new buyers iq Make it even easier for your customers to pay Currency US Doll
22. ebit Card is open to members who meet the following criteria 1 Have been a PayPal member for at least 60 days 2 Have a U S PayPal account 3 Have registered a credit card where the monthly statement is sent to a physical street address not a P O Box 4 Are Verified have added and confirmed a bank account 5 Have upgraded to a Premier or Business account 6 Are an active PayPal member in good standing To learn more or request your PayPal Debit Card log in to your account and click on the ATM Debit Card link in the Enhance Account box of your Account Overview 18 an eBay company L284 SCTEISON2 S456 5581 samenee OOU w OG 0 amp MasterGard Nolr e reshetu PayPal MasterCard ATM Debit Card Copyright 2003 PayPal All rights reserved PayPal PayPal is available in the following countries Anguilla Ireland Argentina Israel Australia Italy Austria Jamaica Belgium Japan Brazil Luxembourg Canada Mexico Chile Netherlands China New Zealand Costa Rica Norway Denmark Portugal Dominican Republic Singapore Finland South Korea France Spain Germany Sweden Greece Switzerland Hong Kong Taiwan Iceland United Kingdom India United States With Multiple Currencies you can Accept payments directly in your selected currency Enjoy no currency exchange costs when you withdraw funds to yo
23. es Report link under the Merchant Tools tab OO SS ee Downloadable Log ee ee History E To download your transaction history log go to Download History Secure Transaction the History subtab and click the Download My r dudduecce nee cnae History link to go to the Download History page Download Dates In additions to choosing which transactions to ee include in your download you can also choose Cerom yf sf to fos fos e003 the file format comma delimited Quicken or Download File Types QuickBooks and customize your download Comma delimited file for use in any spreadsheet application all Activity Completed Payments Only Tab delimited file All Activity Completed Payments Only Quicken QuickBooks Subscriptions and Recurring Payments I Ignore previously downloaded transactions and transactions older than 30 days Download History O Downloadable Log Copyright 2003 PayPal All rights reserved 15 PayPal Merchant Tools Seller Protection Chargebacks and the Seller Protection Policy A chargeback occurs when your buyer contests a charge through his credit card company and the credit card company reverses the charge Unfortunately this often leaves the seller responsible for 100 of the transaction liability When you use PayPal to receive payments you can protect yourself against chargebacks by following the guidelines of the Seller Protection Policy SPP When
24. le Manager you can manage payments invoices shipments and feedback from one easy location so it s easy to keep track of your eBay listings To start using Post Sale Manager 1 Log in to your PayPal account 2 Click the Post Sale Manager link on the Auction Tools tab 3 Enter your eBay User ID and password The next time you log in click the Post Sale Manager link on the Auction Tools tab to view and manage your eBay items sold in the past 30 days 22 PayPal You can explore all of PayPal s Auction Tools by logging into your PayPal account and clicking on the Auction Tools tab Copyright 2003 PayPal All rights reserved PayPal With IPN you can Customize your website s response to customer purchases in real time Track customers through the notification s oass through variables Automate your fulfillment operations Store transaction information in your own database Copyright 2003 PayPal All rights reserved PayPal Merchant Tools Instant Payment Notification IPN PayPal s Instant Payment Notification IPN service notifies you immediately whenever you receive a payment You can use IPN to integrate PayPal payments with your website s back end operations helping you save time keep your inventory updated and automate fulfillment To get started with IPN 1 Log in to your PayPal account 2 Click on the Instant Payment Notification link on the Merchant
25. ls the back up funding source usually the buyer s Primary credit card will be charged to complete the payment Instant Transfer Funding Source What is an eCheck With eCheck payments PayPal debit s the buyer s bank account but no back up funding source is used Therefore eCheck payments may take 3 4 business days to clear and will not be credited to the recipient s PayPal balance until the bank transfer has succeeded Because eCheck payments can be cancelled if the bank transfer fails you should never ship an item until you have received notification that the payment has cleared This usually takes 3 4 business days eCheck Funding Source Credit Cards and Chargebacks Your buyers can use PayPal as they would a traditional credit card processing service If your buyers pay with a credit card and then file a chargeback you may be responsible for the charges For more information about chargebacks see page 16 Credit Card Funding Source Copyright 2003 PayPal All rights reserved PayPal PayPal Merchant Tools My Account Send Money Request Money Merchant Tools Auction Tools Sending Limit Your Sending Limit is the maximum amount of money you can send through PayPal before completing the verification process We ask users to become Verified to increase security for everyone Your Sending Limit 2 000 00 1 980 00 Remainingt To lift this limit please verify your account by adding
26. o add a user to your account click Add To edit a user s privileges choose the radio button of the user in question and click Edit User Name User ID benlistwon nettles1234 Amelia Emerson ameliaemerson Edit Change Password Remove Add Change your Administrative Email Address Note If you have given others access to your account in the past please reset the Primary password to your account as a safety precaution Multi User Access Overview My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile Add Users _See Demo Give a user permission to access this account by creating a User ID below Begin by providing the user s full name first and last a user name and a password You currently have 2 users added to your account and may add 7 more User s Name First and Last Henry Jones The User ID must be at between 10 and 16 characters long can only contain letters and numbers no special characters and is NOT case sensitive User ID henry_jones Re enter User ID henry_jones Password a Re enter Password fe Multi User Access Check the box next to each of the privileges for which this user has permission M Send Money I Withdraw Funds M Mass Payments M Cancel Payments M Request Money I View Balance I Add Funds I View Profile I Refunds l Edit Profile T Bill Pay cancel_ 2 Adding a Multi User Access
27. onfirmed bank account Why Because it means that the seller has passed a bank s verification checks Everyone s heard horror stories about doing business online Verification just lets your buyer know that there s a legitimate seller on the other side of the computer screen and that builds trust and sales Copyright 2003 PayPal All rights reserved PayPal Merchant Tools you can qualify for protection under PayPal s Seller Protection Policy For more information see page 16 4 Add Bank Account While you can now use your PayPal account to accept payments your only method of withdrawing funds is by check which can take 1 2 weeks and costs 1 50 per withdrawal By adding a bank account you will be able to withdraw funds to your bank account in 3 4 business days via electronic funds transfer which will make you a Verified member of PayPal Before you add your bank account you will need a check or deposit slip for that bank account Log in to your PayPal account and click on the Profile subtab of the My Account tab Click on the Bank Accounts link in the Financial Information column On the Bank Accounts page click the Add button O Once you have added your bank account it will become your Primary bank account If you decide to add additional bank accounts to your PayPal account you can change any of them to be your Primary account When you add your bank account PayP
28. ount Statements You can view and print summaries of the latest three months of your transaction history by choosing a month from the drop down menu on the History page The Monthly Account Statement gives you a daily summary of transaction activiites such as Payments Received and Fees Charged for each currency your account holds Your Monthly Account Statement can also be accessed by clicking the Monthly Statement link in the Financial Information column on the Profile page 14 PayPal My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile History Help with this page 5a Monthly Account Statements Reporting Tools View up to three previous months of transaction history in Download My History one convenient place Merchant Sales Report Free Trial Version Next statement available on Oct 15 2003 Learn More Sep 2003 gt View e Advanced Search e Transaction Disputes Search Search your Account History and see results below Show all Activity Advanced View yin all Currencies C Within The PastDay From qg yfo 2003 Tefo faz 2003 Month Day Year Month Day Year Search Basic Search My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile History Search For In Email e Basic Search Email e Key to Histor Within The Past Day
29. rate HTML code which includes all details of your payment Follow the on screen instructions to paste this HTML code onto your website or into your email 2 Place the button on your website 5 You can insert pay buttons right on your product pages 6 Customers clicking on your Buy Now Button will be taken to a secure PayPal page to complete the payment 8 Copyright 2003 PayPal All rights reserved PayPal My Account Send Money Request Money Merchant Tools Auction Tools PayPal Shopping Cart See Demo Add a PayPal Shopping Cart to your website so your buyers can More Resources browse your entire site then make their purchases quickly and Techniques examples securely on PayPal hosted payment pages demos amp more Enter the details of the item you wish to sell Item Name Service Crocodile on the Sandbank Item ID Number cua n optional peters001 Price ceca ie 5 00 2 000 limit for new buyers 2 Currency us Dollars gt Select an Add to Cart button Your customers will use the image you select below to add items to their shopping cart before they checkout ce Choose a different button Or customize your button Just enter the exact URL of any image on your website Yes I would like to use my own image Button Image URL hte Ed To add sales tax shipping costs and other details to your button click Add More Options Create Button Now Add More Options Create your Add to C
30. ribe button on your website to start collecting payments immediately Learn more about PayPal Website Payments by reading our manuals To get started just go to www paypal com manuals Copyright 2003 PayPal All rights reserved PayPal PayPal Merchant Tools My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile Payment Receiving Preferences Back to Profile Summary Note You are currently accepting subscription payments Changing your preferences may affect these payments Block payments from U S users who do not provide a Confirmed Address Yes No Ask Me Block payments if they are sent to me in a currency that I do not hold C Yes No accept them and convert them to U S Dollars Ask Me Block Payments from users who Have non U S PayPal accounts M Do not have credit cards on file Subscription payments only I Initiate payments from the Send Money tab If checked you may enter an Alternate Payment URL for your buyers Alternate Payment p URL optional http bd Block Payments funded by I Credit card when the sender has a bank account I eCheck for PayPal Website Payments and Auction Logo payments The Credit Card Statement Name is the name that will appear on your customers credit card statements The name can only be 11 alpha numeric characters in length including spaces Credit Card Statement ALICES USED 2 Name
31. siness Member 4 Type Goods other Amount 15 95 Total Amount 15 95 Email Subject Used Book Shipment O Click to buy PayPal s Money Back Guarantee for 1 13 Ensure satisfaction or your money back physical goods only Learn more Your buyers may be offerred the Money Back Guarantee when they send you money Copyright 2003 PayPal All rights reserved Ra A Pal PayPal Merchant Tools Selling on an Auction How PayPal s Smart Logo works PayPal offers a full suite of auction tools to assist you in managing your auctions and ae eBay listings You ll be able to stay on top of state of your listing It begins as a standard your items from sales to invoicing to payment referral logo then becomes a Pay Now collection You can view all of PayPal s auction button as soon as your listing has ended products from the Auction Tools tab located at so your buyer can pay you instantly the top of every PayPal page When you use a Smart Logo on your eBay listings the logo changes depending on the Logo Insertion Make payments even easier for your buyers add a PayPal payment logo to your listings PayPa I so your buyers can pay you directly from your YERARIFIED items a To add a PayPal logo to all your new listings eCheck 1 Log in to your PayPal account 2 Click on the Automatic Logos link on the Auction Tools tab Smart Logo before auction ends a PayPal Referral Logo 3 Enter your eBay User
32. t Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile subtab My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile Profile Summary To edit your Profile information click on a link below Account Information Financial Information Selling Preferences Email Credit Cards Auctions Street Address Bank Accounts Sales Tax Phone Currency Balances Shipping Calculations Password BillPay Shipping Preferences Notifications Redemption Codes Payment Receiving Multi User Access Monthly Statements Preferences Business Information Instant Pa ment Notification Preferences Close Account PayPal Shops Reputation 2 Profile Summary Page Q More Information To learn more about the PayPal Debit Card go to page 18 To learn more about Currency Balances amp Multiple Currencies go to page 19 PayPal Merchant Tools Using Your PayPal Merchant Account Account Profile You can use your Profile to manage all of the information in your PayPal account To go to your Profile log in to your PayPal account and click on the Profile subtab of the My Account tab Your Profile is organized in three columns for managing your account information Account Information Column Use the Account Information column to perform basic account maintenance including updating your password adding and confirming email ad
33. tions and Recurring Payments lets you accept recurring payments for your service Your subscribers will be able to subscribe quickly and securely from PayPal hosted payment pages where they can make initial payments if necessary and set up any future payments for the subscription Here s how it works 1 Click on the Subscriptions and Recurring Payments link on the Merchant Tools tab to specify your subscription terms Recurring periods can be as little as 1 day or as long as 5 years An optional initial trial period can also be set up that is different from the recurring period 2 You can place Subscribe buttons right on your website pages or emails 3 When your customers click on the Subscribe button they are taken to a secure PayPal payment page After the payment is sent your customers will see a Confirmation page with an Access Subscription link that returns them to your website 4 When your subscribers return to your website you can tell them how to access their new subscription Donations PayPal Donations makes it easy for you to collect secure donations from your website After inserting simple HTML code you can collect your donations via secure PayPal payment pages 10 PayPal My Account Send Money Request Money Merchant Tools Auction Tools Subscriptions and Recurring Payments See Demo PayPal Subscriptions and Recurring Payments lets you accept More Resources recurring paymen
34. ts for Techniques examples your service Your subscribers will be able to subscribe quickly demos amp more and securely from PayPal hosted payment pages where they can make initial payments Cif necessary and set up any future payments for the subscription Enter the name of your subscription optional Subscription Name Alice s Reader Monthly ee oe newsletter001 Currency us Dollars gt 2 I Subscriptions Password Management optional Check this box if you would like PayPal to generate usernames and passwords for your subscribers IPN and server modifications required Use the Subscriptions and Recurring Payments Button Factory to create your Subscribe button Alice s Used Books Home Art Biography History Literature Mystery L Alice s Reader Monthly Alice s Reader March 2003 Subscribe to our newsletter today and get the New This Week scoop delivered to your inbox once a month It s been a great week here we just got the oo coolest new books in the store Come check Includes the latest news from the publishing them out and buy a few world information on our upcoming author Book Club Tuesday events and your link to Alice s infamous book This week The Cat in the Hat Was Dr club Seuss really all that With our special guests Thing One and Thing Two Price 10 00 year Poetry Slam See if you can rhyme in time and jam with the man Wednesday night at 9 in the cafe Place the Subsc
35. ur local bank account Manage multiple currency payments using your existing PayPal account Hold one currency balance and still accept payments in multiple currencies Copyright 2003 PayPal All rights reserved PayPal Merchant Tools Selling Internationally It s easy to sell internationally with PayPal With over 25 million users in 38 countries PayPal can help you reach buyers from almost anywhere in the world so you can continue to grow your business globally You can always withdraw funds in your PayPal account to a U S bank account and PayPal also accepts withdrawals to local bank accounts in 24 countries In addition PayPal s Multiple Currencies feature lets you accept payments in a variety of currencies helping you to do business internationally Multiple Currencies You can use your current PayPal account to accept payments in U S Dollars Canadian Dollars Euros Pounds Sterling and Yen Here s how it works 1 When you receive a payment in a currency in which you do not already hold a balance PayPal will prompt you to open a balance for that currency convert it to your primary balance or deny the payment Payments in currencies for which you hold a balance will automatically be applied to the correct balance 2 You will see a summary of each currency balance in your My Account Overview page 3 You can manage your currency balances in your account Profile This includes opening and
36. you follow these guidelines PayPal will protect you from chargebacks While we know that sometimes it isn t possible to follow all of the above guidelines you can mitigate your risk by following most of them If you decide to ship internationally you should still retain proof of shipment ship promptly and only accept a single payment from a single PayPal account 16 PayPal Qualifying for the Seller Protection Policy Get chargeback coverage from the Seller Protection Poicy by following these guidelines Have a Verified U S or Canadian Premier or Business PayPal account Ship to the buyer s Confirmed Address Ship within 7 days of the payment Retain reasonable proof of shipment that can be tracked online Ship tangible goods Only accept a single payment from a single PayPal account Respond to PayPal s investigation of the transaction in a timely manner Seller Protection Policy guidelines For additional information on the Seller Protection Policy and mitigating your risk visit PayPal s Security Center by going to the Security Center link in the footer of any PayPal page Copyright 2003 PayPal All rights reserved PayPal PayPal Merchant Tools My Account Send Money Request Money Merchant Tools Auction Tools Overview Add Funds Withdraw History Profile Multi User Access Current Users Back to Profile Summary The users below currently have access to your PayPal account T
Download Pdf Manuals
Related Search