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Nortel Networks MOBILE COMMUNICATION CLIENT 3100 User's Manual

1. Some devices have a physical keypad and do not use the touch screen for numeric entry This document describes the touch screen approach for devices with a physical keypad use the keypad for numeric entry instead Placing Calls Your MCG 3100 telephone system manages all calls that you place on MCC 3100 for Windows Mobile Quickly and easily call your coworkers either by selecting them from a Buddy list or by dialing their extension number As well your office extension is associated with all of your outbound calls regardless of your actual location At various times of the day use MCC 3100 for Windows Mobile to initiate calls from your desktop telephone mobile device or home telephone but the people you call always see the same number Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 59 Advanced functions Call modes How the system handles calls depends on the configuration of your MCC 3100 for Windows Mobile An Outgoing Call Service DN is mandatory for MCC 3100 for Windows Mobile call features Direct Outbound mode In Direct Outbound mode initiate calls directly from your mobile device to other parties through the enterprise telephony system For more information see Figure 9 Direct outbound mode on page 60 Figure 9 Direct outbound mode Enterprise Network Mobile device calls enterprise telephony system Enterprise telephony system calls other party Call me First
2. TEP 62 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Placing an emergency call 0 22005 64 Calling from the Buddy list 00 000 64 Calling from the History or Search panes paraeh BB Moving an incoming call from your desk phone to your mobile phone Device Handoff 65 Moving an incoming call from your mobile phone to your desk phone Device Handoff 66 Receiving CANS cccuddnancagvens TEE TEPER PEE eee 66 Using the Mid Call iiia EET LETSE TI ETEEN 67 Call Hold and Retrieve 00200e ae eaee 68 CallMute heceensees ESEA EENE DERA rere 68 Gal TANSI ereat ecaa p Rr AR Ea 68 A A iaai e a i a ae Died a ec lewd nied ese OR 69 Speaker Mode isre ce ciwbadeu svetwobdkeesek ea dds 69 Three Party Conference 000ee eee eeee 69 Managing UL a1 2 Saar ere ae ar EE 70 imporing a b ddy cccecccdascibeseteuse tease news 72 Importing a buddy from the Search pane 73 Viewing the Presence Status of buddies rere 2 74 Adding a buddy to a group 2200000 76 EmO RT ii ahcSs i scne Ss eee ih ig coheed a cea Sac rei Configuring your Presence Status Cie e a ee PTET ee TT Searching for people icceiceieewa cages ser ee edees don 79 Performing a local search cicecataieaerveasosaey 80 Performing a corporate directory search TEET vg Bl Viewing search details 000220 eee eee 82 Ma
3. WM5 HTC 6800 Titan WM6 HTC Universal WM5 HTC Apache WM5 HTC TyTn Il WM6 HTC AT amp T 8925 Tilt WM6 HTC 720 WM6 HTC 620 WM5 HTC 620 WM6 HTC 710 WM6 For a list of the latest supported devices see the MC 3100 Product Bulletin at www nortel com Note 1 Select and use headsets that are designed to reduce excessive sound pressure levels or acoustic shocks Check that headsets meet National or International Acoustic and Safety requirements Note 2 Some devices have a physical keypad and do not use the touch screen for numeric entry This document describes the touch screen approach for devices with a physical keypad use the keypad for numeric entry instead Network specifications You must meet the following network specifications e Cellular network subscription Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 15 Getting Started e Cellular Internet access Configuring the data connection and verifying cellular Internet access 1 On the mobile device Main Menu choose Start Settings Select the Connections tab Enter the correct parameters such as access point user name and password 4 Select Start Internet Explorer to verify data connection Cellular data plan use of MCC 3100 for Windows Mobile Figure 3 Cellular data plan usage on page 16 shows the approximate data usage for various MCC 3100 functions Table 3 Cellular data plan usage Command Approxim
4. Mobile familiarize yourself with the navigation and data entry methods for your mobile device Enterprise requirements The MCC 3100 requires the following applications at the enterprise site e Mobile Communications Gateway 3100 MCG 3100 e Supported Enterprise Communication Server ECS programmed with an account for each user Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 13 Getting Started Supported network connections and devices MCC 3100 for Windows Mobile supports the following network connections Table 1 Supported network connections DA type Operating system Voice and data service availability Service Cellular network Cell only WM5 or later Voice Yes Data Yes 1xRTT Note For cellular connections supports voice over GSM or CDMA and data over GPRS or the MCC 3100 for Windows Mobile MCC 3100 for Windows Mobile supports the following devices Table 2 Supported mobile devices Operating Brand Model system Motorola Q Windows Mobile 5 WM5 Motorola Q 9h Windows Mobile 6 WM6 Palm 750wx WM5 Samsung Blackjack WM5 HP iPAQ hw69xx Series WM5 HP iPAQ 510 WM6 HTC TyTn WM5 14 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Getting Started Table 2 Supported mobile devices Operating Brand Model system HTC TyTn WM6 HTC 6800 Titan
5. Mobile retains a record of your recent instant conferences Viewing detailed log information View detailed information for each entry on the instant conference pane 1 Expand the instant conference pane Scroll through the list and highlight a record Select Details The instant conference Detail pane appears with the following information Log record type and success or failure indicator Time and date of the call Participant list name and number Resuming an instant conference Resume an instant conference that has been terminated Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 91 Advanced functions Expand the instant conference pane Scroll through the list and highlight a record Select Menu instant conference The system sets up the call in Call me First mode Accept the incoming call and then follow the prompts As the instant conference initiator you are required to do the following Record the conference greeting and press on your phone dialpad Press 1 to review the greeting press 2 to re record the greeting or press any other key to accept the greeting and start the conference The system next calls the members of the group you select at their default contact numbers On a regular telephone users accept the instant conference by pressing the key or reject it by hanging up On the MCC 3100 for Windows Mobile users select one of the following menu option
6. a blind transfer select Transfer and hang up Tocomplete a supervised transfer wait for an answer consult select Transfer and hang up 5 To resume the call select Cancel Call Swap Switch between two different while you are engaged in a call Swapping between two parties 1 While a call is connected select Feature 2 Dial the number 3 Select Hold amp Call The call is placed on hold 4 When the party answers press Swap to alternate between the two parties Speaker Mode Switch between the system speaker and the earpiece speaker While a call is connected select Spkr On To switch a call from the system speaker to the earpiece speaker select Spkr Off Three Party Conference Hold three party conferences using the MCC 3100 Holding a conference call 1 While a call is connected press Feature 2 Dial the number that you want to add to the conference call Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 69 Advanced functions 3 Select Hold amp Call The call is placed on hold 4 When the party answers request permission to initiate the conference call and then press Conference Note You can execute a variety of dialpad controls for example 5 while you are engaged in a three party conference However if any of the participants are engaged in a second conference the dialpad controls are no longer available Managing buddies Buddies are people that y
7. buddy you want to add 3 Select Menu Edit Contact 4 Select the Part of Groups box The Select Items pane appears a Select the groups to which you want to add the buddy 6 Select Done The buddy is added to the groups you select NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Editing a buddy Update the following information Buddy extension Buddy name Buddy contact information Editing a buddy 1 Expand the Buddy List pane 2 Scroll to and highlight the buddy you want to edit 3 Select Menu Edit Contact 4 Edit the contact information as required 5 Select Menu Done The updated contact information is added to the local address book Deleting a buddy from the local address book 1 Expand the Buddy List pane 2 Scroll to and highlight the buddy you want to delete 3 Select Menu Remove Contact The buddy is deleted from the local address book Configuring your Presence Status See when your buddies are online and available and inform them of your status on the network by configuring your Presence status Your presence status is automatically updated when you connect to or disconnect from the network Manually configure your presence status by selecting an entry from a list For example if you are busy and don t want to take calls inform your buddies by changing your status to Offline Many different presence statuses are available Color coded indicat
8. character that was not present in the original record Note 2 The buddy display name contains the title first name and last name entered in the MCC 3100 for Windows Mobile address book Viewing the Presence Status of buddies Track the presence status of your buddies Check the following presence status for e asingle buddy e all buddies e notification of when the presence status of a buddy changes Configure the MCC 3100 for Windows Mobile to receive automatic presence status updates By doing this you can stay up to date with the latest status information for all of your buddies To switch from manual default to automatic mode select Auto Presence Enabled on the Buddy pane Viewing the presence status of a single buddy 1 Expand the Buddy list 2 Scroll and highlight a buddy and then choose one of the following Menu Query Presence to check buddy status Menu Set Presence Alert to be alerted of a status change Menu Clear Presence Alert to cancel status change alerts The Buddy list updates with the current presence status for the selected buddy NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Figure 16 Viewing presence status of buddies MCC3100 Buddy List Admin System lt Empty gt I Doe John 5066503674 i Hayes Shannon 5066745668 ig Friends unfiled New Contact New Group E online a Logout Instant Cont gt Viewing the presence status of
9. desk phone but you cannot use the Device Handoff feature for that call Moving an incoming call from your mobile phone to your desk phone Device Handoff You can transfer an incoming call from your mobile phone to your desk phone by using the Handoff key 1 When a call is incoming on your Windows Mobile device press Handoff 2 Answer the call on your desk phone Receiving calls After you log on you can receive voice calls from any pane of the MCC 3100 for Windows Mobile You can receive and accept incoming calls even if the device is Personal Identification Number PIN locked The manner in which the calls are handled depends on how you have configured the following options in your call settings e Call Screening Mode On Off or Do Not Disturb DND If you turn call screening on a notification appears whenever you receive a call With the notification turned on you can accept the call locally reject the call or redirect the call to one of your alternate numbers If you turn call screening off your incoming calls are sent to the local device where you can answer them If you enable DND your incoming calls are treated as if they were unanswered on the device NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions e Auto Answer Mode On or Off lf you turn on both call screening and auto answer incoming calls on the local device are automatically answered by the native phone If call screen
10. if applicable and default prefixes Configuring your call settings 1 Select Menu Logout 2 Select Menu Options Call settings 3 Complete the fields using the information in Table 8 Call Settings pane fields on page 37 as a guide Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 35 Configuring your MCC 3100 for Windows Mobile Figure 2 Call settings pane fields p gt p x ok Call Settings Screening Mode Voicemail Number Inst Conf Reminder Period sec 1 Auto Answer Mode Auto Answer Off Alpha to Digit lt Empty gt Done NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Table 8 Call Settings pane fields Field Description Screening Mode Use the select box controls to select a call screening mode Screen On When call screening is enabled you decide how to handle your incoming calls on a call by call basis When you receive an incoming call you can select one of the following options Accept the call on your mobile device Redirect the call to one of your alternate contact numbers Decline the call e Screen Off When call screening is disabled incoming calls automatically direct to your mobile device where you can answer them e Do Not Disturb When DND is enabled incoming calls cause your desktop phone not your Windows Mobile device to ring If you do not answe
11. mode In Call me First mode your calls are completed in two steps First the enterprise telephony system calls you After you answer the system calls the other party See Figure 10 Call me First mode on page 61 60 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Figure 10 Call me First mode Enterprise Network Enterprise telephony system calls your mobile device Enterprise telephony system calls other party Use both call modes to configure a service number in your MCC 3100 for Windows Mobile system settings However if you do not configure a service number you can only use the Call me First mode For more information see Owner Information settings on page 39 Calling individuals The following options are available for calling an individual e Dialing a number on page 61 Calling from the Buddy list on page 64 Dialing a number Place a call by dialing an extension or telephone number 1 Expand the Phone pane Select Menu Input Method Use keypad Dial the contact extension or PSTN number Note To enter a sign press and hold the 0 key on the dialpad 4 Specify your own number by doing one of the following To use your mobile number in Direct Outbound mode press the green call button or select Menu Call Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 61 Advanced functions To use an alternate numb
12. on page 7 e MCC 3100 for Windows Mobile feature overview on page 9 Language support on page 11 e Related publications on page 11 Your new MCC 3100 for Windows Mobile You can use Nortel Mobile Communication Client 3100 MCC 3100 for Windows Mobile to achieve real time communication with the Nortel Mobile Communication Gateway 3100 MCG 3100 and Nortel communication server The term communication server means all communication servers that MCC 3100 supports For more information about communications servers see the MC 3100 Product Bulletin www nortel com This document describes MCC 3100 for Windows Mobile New in this release The following sections detail what s new in Norte Mobile Communication Client 3100 for Windows Mobile User Guide NN42040 107 for Mobile Communication 3100 MC 3100 Release 3 0 Features This release contains new information about Mid call features e Call Hold and Retrieve on page 68 Call Mute on page 68 e Call Transfer on page 68 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Call Swap on page 69 e Speaker Mode on page 69 e Three Party Conference on page 69 Other changes The following updates occurred e Usability enhancements e Welcome section added containing material from other sections e Getting Started section added containing material from other sections e Document reformatted fo
13. to Specify how the computer connects e Automatic select this option to allow ActiveSync to automatically select the connection type e Work Network select this option if you are connecting to the network while you are at work e The Internet select this option if you are connecting to the network while you are out of the office for example at home Open ActiveSync when my device connects Select this checkbox for ActiveSync to start automatically when the mobile device is connected to the computer Allow wireless connection on device when connected to the desktop WM 6 0 only Select this checkbox to allow wireless network connections to be maintained while the mobile device is cradled If this checkbox is cleared the connections are disabled while the device is cradled Note If this checkbox is cleared you can still establish a network connection While the device is cradled log off of the network and log on again Data traffic is transmitted over the USB connection Data traffic includes signaling presence updates and instant messages only 4 Click OK Note For detailed up to date instructions on how to use Microsoft ActivSync consult the documentation provided with your Windows Mobile device Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 27 Installing your MCC 3100 for Windows Mobile Determining the MCC 3100 for Windows Mobile software v
14. while you notification are typing them a on the message their device message is added to the IM Sessions pane If anyone else sends you a message Received New appears on the pane Any other Yes if you If someone sends you pane enable tone a message while you notification are on a non IM pane on the the IM Alert appears device and you can select one of the following options View Causes the IM Sessions pane to appear where you can compose a reply e Ignore Causes the IM Alert to be dismissed Review it later in the IM Sessions pane Tracking IM Sessions The IM Sessions pane lists the last fifty messages that you exchange with as many as three of your buddies Older records are deleted automatically November 2008 NN42030 107 MC 3100 3 0 Standard 02 02 Advanced functions Managing IM Sessions 1 Expand the IM Sessions pane 2 Select a buddy tab and do one of the following Select a date folder to review the messages that you have exchanged Select Menu Send IM type a message or select a canned message and then select Menu Send to send an instant message Figure 24 Tracking IM sessions re MCC3S100 IM Sessions amp Unavailable 2 Mon Sep 08 Yp 97 05PM Hello History Call Logs The MCC 3100 for Windows Mobile retains a record of your recent communications sessions The following events are logged Number of missed calls Incomi
15. 0 external network interface For example enter 8443 for HTTPS or 8080 for HTTP Note This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated Contact your system administrator for details Connection Type Select the type of client connection To use a secure HTTPS connection select the check box e To use a regular HTTP connection clear the check box Note This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated Contact your system administrator for details Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 33 Configuring your MCC 3100 for Windows Mobile Table 7 Advanced pane fields Field Description Keep Alive Messages If you experience a delay before you receive notification of incoming calls instant messages and presence updates select this checkbox By sending frequent keep alive messages the application maintains a connection to the MCG 3100 and ensures that you receive notification in a timely fashion Note Enabling this feature increases power consumption and reduces battery life Connection Timeout sec If you fail to receive some of your incoming calls instant messages and presence updates reduce the Connection Timeout interval Increase the interval to improve battery life The valid range is 0 to 600 seconds default is 270 seconds Devi
16. 04 32 Advanced setings cc ccckccegncadcdkeiankeadacatane BE Gall settings as dba eid aaee bane Meda OR NRA pias 35 Owner Information settings 0 020005 39 Buddy Sends sacc6 ence ciddew edad bawe sd eee wdees 42 Instant Messaging settings 0000 44 Operating your MCC 3100 for Windows Mobile device 47 Starting and exiting MCC 3100 for Windows Mobile 2 ics02 sect deed deeds dered Ree es ime 47 Legging on and logging Off 224s2crncieciscenacad as 48 Turning off auto login pivade sri rra biie OU Hiding MCC 3100 for Windows Mobile 51 Overview of the main pane nasaan anaana ea 51 Main pane components 00 00 ee eee 52 Navigating screens ena plete ikihaeeaweeeueee Oo Expanding and collapsing the program panes 55 Summary and Detail views 20200005 55 Talk and end DUIONS 2ccccceverievcteweetanne am mn 56 Change the screen orientation s anaana aaa 57 Call Alert mode and Phone Volume 2 5 57 Native dialpad TE ET TEE Cee T PEEN e DO Advanced functions ssr ssrsrsrssssssarsnnaissas 59 Pincing Valle 2cces i ckeecedes i ebewsnese dee eee etac kee 59 Eaa EEEE ses E EE AAEE TET Ae oes 60 Calling individuals TTET TENEN prsa PEATE EER 61 Dishing a NUMDEF 2ccceccehn de eeeneeed s ssia Moms 61 Redialing a number 0000 cece eee nee 62 Calling a number on the Quick Dial list
17. 2 8 Voice Mail B History S IM Sessions amp Instant Conferencing KAKKA My Status Connected E online a Expand Main pane components Phone pane Access the Phone pane to place a Call or Call From With Call you simply dial a number With Call From you specify contact locations for example home or office for yourself and the other party Buddy List pane The Buddy List pane provides a complete list of the people you add to the MCC 3100 for Windows Mobile You can manage your buddies by placing them within groups for example sales finance You can call a group or a buddy In addition you can send instant messages IM and track the presence status of all of your buddies that are mobility enabled A mobility enabled buddy is an MCC 3100 or Windows Mobile user with an extension on the same enterprise mobility system NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Operating your MCC 3100 for Windows Mobile device Search pane Use the Search pane to look for people in the corporate directory You can expand the search to include your local address book on the Windows Mobile device Voice Mail pane Use the Voice Mail pane to determine whether you have new messages in your mailbox and to call the voice mail system History pane The History pane logs your recent calls voice mail messages and system events You can sort and filter the entries and you can select an individual entry to view
18. 3 0 Standard 02 02 November 2008 Operating your MCC 3100 for Windows Mobile device Log on status messages Various status messages display as the MCC 3100 attempts to log on to the system Message urgency is indicated by colored icons e Blue icon For information purposes only No corrective action is required e Yellow icon Warning You may need to reconfigure the application or device settings Red Error Before you can log on to the system you must reconfigure the application or device settings Hiding MCC 3100 for Windows Mobile To use another application you can temporarily hide MCC 3100 for Windows Mobile Hiding MCC 3100 for Windows Mobile From the MCC 3100 for Windows Mobile screen menu select the Minimize x icon MCC 3100 for Windows Mobile does not appear but remains running in the background When you access MCC 3100 for Windows Mobile again from the mobile device main menu you return to the last screen you used Overview of the main pane After you configure MCC 3100 for Windows Mobile see Initial configuration on page 29 the Main pane appears whenever you start the application The Main pane provides access to the full functionality of the MCC 3100 for Windows Mobile Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 51 Operating your MCC 3100 for Windows Mobile device Figure 8 Main pane MCC3100 D gt Yy dx X Phone 22 Buddy List Vo Search
19. History or Search panes Highlight a name or log entry Select Menu Send IM Note This menu item is not available if your buddy does not have an internet address or does not want to receive instant messages at the present time The IM Sessions pane appears presence information appears if it is available On the IM Sessions pane do one of the following Type your message in the Send IM Messages field Limit the message to a maximum of 160 characters Select Menu Canned Messages lt custom message gt Select Menu Send A copy of the message is stored on the IM Sessions pane Sending an instant message to a SIP address Start an instant messaging session with another MCC 3100 user with a SIP address 1 2 3 Expand the IM Sessions pane Select Menu New IM Session In the New IM Session box enter a valid SIP address using the format lt USERNAME gt lt domain gt Select Done In the Send IM Message box do one of the following Type your message in the Send IM Message field Limit the message to a maximum of 160 characters Select Menu Canned Messages lt custom message gt Select Menu Send A copy of the message is stored on the IM Sessions pane NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Receiving an Instant Message When you log on receive instant messages regardless of what you are currently doing on MCC 3100 When you receive an instant m
20. NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Copyright 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice All other trademarks are the property of their respective owners Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Product Nortel Mobile Communication 3100 Release 3 0 Publication Number NN42030 107 Document Release Standard 02 02 Date November 2008 Produced in Canada To provide feedback or to report a problem in this document go to www nortel com documentfeedback NORTEL
21. NORTEL Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 00001010079 NOOO 10101010010 6862686446 1O ute b gt 61000000000 soy OOI 00000000018 nH w 00001010101000 10101 Nortel Mobile Communication 3100 Release 3 0 Publication NN42030 107 Document status Standard 02 02 Document release date November 2008 Copyright 2008 Nortel Networks All Rights Reserved Printed in Canada LEGAL NOTICE This document contains Nortel confidential and proprietary information It is not to be copied disclosed or distributed in any manner in whole or in part without Nortel s express written authorization While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents NMPSICOM Gao Gi shes oy Barge ae y oa oe atea pane eRe N oe 7 Your new MCC 3100 for Windows Mobile 7 New inthis release sae dea veer ie AwRES HOSES ARER SR A PRUNES METE vee bi ed edhe dio eaane teens dees T Other changes 2 55h wdc ann Sige aan Kue aid
22. Program Files Manufacturer MCC 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 25 Installing your MCC 3100 for Windows Mobile 4 Copy the log file MCC 3100HostLog txt to your computer 5 Forward the log file to Nortel product support for analysis Modifying the Microsoft ActiveSync settings ActiveSync is a computer based synchronization program developed by Microsoft You can use it to install and upgrade the MCC 3100 software and allow data to be transmitted over the USB connection while the device is cradled Configuring the ActiveSync settings 1 Connect the mobile device to your computer with a USB cable 2 Start Microsoft ActiveSync on your computer 3 Select File Connection Settings and configure the fields using the information in Table 5 Connection settings fields on page 26 as a guide Table 5 Connection settings fields Field Description Show status icon in Select this checkbox to display the toolbar ActiveSync status icon in the Windows toolbar Allow USB connections Select this checkbox to allow the mobile device to be connected to the computer using ActiveSync Allow connections to one Select other connection methods if of the following desired e COMx DMA NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Installing your MCC 3100 for Windows Mobile Table 5 Connection settings fields This computer is connected
23. X YYY ZZZ ZZZZ Where International access code XX County code YYY Area code ZZZ ZZZZ Local number Include the international access code and country code 1 only if required by your system administrator 5 Click Done The MCC 3100 logs on to the system If logon is successful the remainder of your configuration settings are automatically downloaded and you can begin using the MCC 3100 The next time you log on you will go directly to the Main screen If logon is unsuccessful the Login information panel remains in focus so that you can re enter your settings Note 1 lf you are using a GSM device your service provider may require you to program an Access Point Name APN username and password under Connections Note 2 Before updating the Login Information panel you must first log out of the system For more information about logging off see Logging on and logging off on page 48 Note 3 Nortel recommends that the Outgoing Call Service DN includes the international access code and your country code as part of the number to facilitate roaming add for example 1 613 123 1111 For the recommended phone number format see Figure 1 Recommended telephone number format on page 32 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 31 Configuring your MCC 3100 for Windows Mobile Figure 1 Recommended telephone number format XX YYY ZZZ ZZZZ Lo
24. a group of buddies 1 Expand the Buddy list 2 Scroll and highlight a group 3 Select Menu Query Presence The Buddy list updates with the current presence status for the selected buddy Presence Status indicators Buddy presence status indicators follow the same scheme as your presence status indicators For more information see Presence Status indicators on page 75 Viewing detailed information for a buddy 1 Expand the Buddy List 2 Scroll to and highlight the entry you want to examine Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 75 Advanced functions Select Details On the Buddy Detail pane review the following information Presence status Part of groups Full Name Company Name Available Channels Home Work Mobile Email Other1 and Other2 Note Optionally you can begin a communication session by selecting Menu Call to place a call or Menu Send IM to send an instant message Adding a buddy to a group Add all of your buddies to the groups you define on the MCC 3100 for Windows Mobile This facilitates user management and you can place instant conferences For details on how to create and use groups see Working with Groups on page 83 If you fail to add a buddy to a group the system places it in the Unfiled group by default Adding a buddy to one or more groups 1 Expand the Buddy List pane 2 Scroll to and highlight the
25. aces the call NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Figure 13 Calling from buddy list MCC3100 Buddy List Wall amp Admin System lt Empty gt Work 5066503674 Mobile 5066390782 Home 5066745387 pve Contact Other2 1234567890 Set Presence Alert New Contact New Group Logout Calling from the History or Search panes You can place calls from the History or Search panes 1 Expand the Main screen of the MCC 3100 Expand the History or Search panes 2 Search and highlight the contact that you would like to call Select Menu Call lt number gt 4 Select Call Moving an incoming call from your desk phone to your mobile phone Device Handoff You can transfer an incoming call from your desk phone to your mobile phone by using the Handoff key Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 65 Advanced functions 1 While a call is connected on your desktop phone select Menu Take Call 2 While a call is connected on the MCC 3100 press Handoff on your desktop phone 3 Answer the call on your Windows Mobile device Note 1 When either the MCC 3100 or desktop phone for an MCC 3100 user are in a call to Nortel CallPilot you cannot use the Device Handoff feature As a security measure CallPilot does not allow the login session to move to another device Note 2 You can use the Call From feature on the MCC 3100 to initiate a call from the
26. ames For example Enter lt mar gt to search for Mary Smith or Jim Martins Enter lt jo gt _ lt sa gt to search for John Sanders or Sam Johnson Note Include a space between the two strings of letters 3 Select Search Corporate from the left menu The search results list appears Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 81 Advanced functions To resume the search select Menu New Search The search results list is cleared The next search you initiate is local Note Optionally you can begin a communications session by selecting an entry and then selecting Menu Call or Menu Send IM Viewing search details Viewing detailed information for a person on the search results list 1 2 3 4 5 Expand the Search pane Perform a search Highlight the entry you want to examine Select the Details button On the Search Detail pane review the following information Presence status if available Full Name Company Name Home Number Work Number Mobile Number Email Address Other Other2 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Managing network connections The MCC 3100 for Windows Mobile supports cellular network connections for voice and data transmission For feature support details see Table 15 Network connectivity features on page 83 Table 15 Network connectivity features Fe
27. an Outgoing Call Service DN to access the MCG 3100 in the enterprise network The MCG 3100 then dials the number entered in the MCC 3100 for Windows Mobile by using the enterprise dial plan Call me First Call me First is the advanced call mode The Call me First mode has several calling options for example outgoing prefix and calling locations Call me First calls take two steps to complete First the MCG 3100 calls you at a chosen location After you answer the MCG 3100 initiates the call by calling the number you entered in the MCC 3100 for Windows Mobile using the enterprise dial plan Use the following telephony features call hold and retrieve supervised and unsupervised call transfer call swap caller ID caller name display call timer conference call For more information about Call Modes see Call modes on page 60 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Note If you are connected to a 3G network you can exchange instant messages and track presence while engaged in a voice call For more information about configuring your outgoing Call Service DN see Initial configuration on page 29 Language support MCC 3100 for Windows Mobile supports the following languages e Chinese e Dutch English French e German e Japanese e Norwegian e Swedish When you install the client loads using the over the air download method the system recommends a software load that matches
28. an initial software installation not an upgrade After the installation update the Server IP Host address on the Login Information screen if instructed to do so by your system administrator Installing or upgrading from a computer With this method you add the software to your computer connect your computer to the mobile device with a USB cable and then install the software by using Microsoft ActiveSync To verify that the data connection between MCC 3100 for Windows Mobile and Mobile Communication Gateway 3100 MCG 3100 is established see Data connection between MCC 3100 for Windows Mobile and MCG 3100 on page 103 See Table 4 Software files on page 20 to choose the software for your mobile device Table 4 Software files o s Form factor Software file WM5 Pocket PC DesktopInstall MCC3100 en WindowsMobile5 Pocket PC single zip WM5 Smartphone DesktopInstall MCC3100 en WindowsMobile5 Smartphone single zip NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Installing your MCC 3100 for Windows Mobile Table 4 Software files o s Form factor Software file WM5 Pocket PC OTAInstall MCC3100 en WindowsMobile5 PocketPD single zip WM5 Smartphone OTAInstall MCC3100 en WindowsMobile5 Smartphone single zip WM6 Professional DesktopInstall MCC3100 en WindowsMobile6 Professional single zip WM6 Standard DesktopInstall MCC3100 en WindowsMobile6 Standard single zip WM6 Pr
29. and selectable only when you place an advanced call Home Number Enter the home phone number of your buddy You can select it when you place an advanced call to the buddy Work Number Enter the office number of your buddy This number is the default contact location for your buddy and is a required entry Mobile Number Enter the mobile phone number for your buddy Select it when you place an advanced call to the buddy Email Address Enter the email address for your buddy Other1 Enter an additional phone number for your buddy such as a second office number Select it when you place an advanced call to the buddy Other2 Enter an additional phone number for your buddy such as a second home number Select it when you place an advanced call to the buddy Note Provide at least one contact location Extension Work number Mobile number Home number or Other number 4 Select Menu Done Your new buddy is added to the local address book Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 71 Advanced functions Figure 14 Adding a new buddy re MCCS100 Buddy List gt Main Part of Groups Last Name First Name Company Name Home Number Importing a buddy Import a buddy to the MCC 3100 for Windows Mobile local address book from these sources e History pane e Search Results pane that can include entries from both the mobile device addres
30. ant messages and system events Check your inbox for new voice mail messages Receive a message waiting indication MWI when you receive a new voice mail message Create a group containing multiple buddies and initiate an instant conference to the group members Redirect your incoming calls to alternative contact locations for example office home other Send and receive instant messages with other MCC 3100 users Download your configuration settings from the MCG 3100 Use the cellular network for voice and data dependent on hardware and software support Communicate using any of the following methods Dial a number from the keypad Select a number on the Quick Dial list Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Select a buddy and choose how you want to contact them voice call or IM Select a record in the history log voice mail or IM sessions pane and start a new communication session Display the MCC 3100 for Windows Mobile in either landscape or portrait view Perform Emergency Service Dialing When you dial an emergency number such as 911 the system switches to the mobile device native phone and places the call through the cellular network Use the following call modes Direct Outbound Direct Outbound is the basic call mode You can initiate calls directly from your mobile device to other parties by dialing or selecting buddies to call This direct mode uses
31. ate Bytes Login 1000 Logout 900 Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call Call me First 1000 Outgoing call Direct 1000 MWI Update 500 Client polling every 90 seconds 700 Sample calculation Use the following assumption for a MCC 3100 user e 5 logon or logout attempts per day 16 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Getting Started e 3 calls per hour 2 inbound 1 outbound within an 8 hour workday e 5 message waiting indicator updates per day The following calculation shows data usage per month assuming 20 work days per month Logon and logout attempts 5 1000 5 900 20 190 000 bytes 3 calls per hour 2 inbound 1 outbound during an 8 hour day 2 800 2 900 1000 8 20 704 000 bytes 5 message waiting indicator updates 500 2 10 000 bytes Client polling every 90 seconds or 40 an hour 40 700 24 hours 30 days 20 160 000 bytes The sum of cellular data used per month is 190 000 704 000 10 000 20 160 000 21 064 000 bytes Subscriber Identity Module SIM card You can change the subscriber identity module SIM card in your device As long as the new SIM card supports a data connection the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process You continue to make and receive calls without changing yo
32. ature support Device Operating Oe type system newonk Network polee connection call etl handoff Cell only Windows e Voice over No No Mobile 5 0 or cell later e Data over cell Working with Groups By using groups you can associate buddies who have similarities For example create one group for the sales department another for finance and yet another for your personal friends When you want to locate someone simply look in the appropriate group folder Once you have found that person place the call Alternatively call the entire group Before you begin to use the MCC 3100 create your personalized groups and add buddies to them You can add a buddy to more than one group Two system generated groups are available e Unfiled containing buddies that you have not yet added to one of your personalized groups e All containing a copy of all buddies in the local address book After you have assigned all of your buddies to personalized groups the Unfiled group is removed from the Buddy list Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 83 Advanced functions Adding a new group Adding a new group 1 Expand the Buddy List Figure 20 Adding a new group MCC3100 Buddy List Query Presence New Contact New Group Insta nt Conf 2 Select Menu New Group 3 Enter the name of the new group NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Adva
33. cal number Area code Country code International access code Advanced Configuration settings After you have successfully logged in you can customize the performance of your MCC 3100 by updating the advanced settings Note Some advanced settings are automatically downloaded from the MCG 3100 To determine if you have permission to update these settings contact your system administrator The following configuration settings are available Advanced settings on page 32 e Call settings on page 35 Owner Information settings on page 39 e Buddy Settings on page 42 e Instant Messaging settings on page 44 Advanced settings Use the Advanced pane to manage your connection with the MCG 3100 Configuring the Advanced settings 1 Select Menu Options Advanced 32 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile 2 Complete the fields using the information in Table 7 Advanced pane fields on page 33 as a guide Table 7 Advanced pane fields Field Description Secondary server IP Enter the IP address or hostname of the Host secondary MCG 3100 external network interface Note This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated Contact your system administrator for details Secondary server Enter the port number used for client port connections on the secondary MCG 310
34. ce Standby enable If this check box is selected your Windows mobile device enters standby mode whenever it is switched off the power button is pressed or the activity timer expires In standby mode the backlight touchscreen and audio are off but the system remains active and the MCC 3100 can still receive calls and messages If you clear this check box your Windows mobile device powers down and is unable to receive calls and messages You can save power by turning off your device yet still be able to use the MCC 3100 wen necessary Enabling this feature also allows you to turn the device off if it is online NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Table 7 Advanced pane fields Field Description Device Standby Turn device off if offline for lt x gt minutes You can specify the length of time from 1 to 120 minutes that the MCC 3100 must be offline either because you are logged out or the MCG 3100 is unreachable before the device enters standby mode In standby mode most functions are turned off but the MCC 3100 can still receive calls and messages You can save power when you are outside of cellular range offline for example when you are in a remote geographic area or in an elevator Configuring your MCC 3100 for Windows Mobile 3 Select Done Call settings Use the Call Settings pane to configure your call screening mode network roaming mode
35. d time Phone number or Instant Message text Marking history entries as read Change the status of your New Incoming Call entries to Incoming Call by marking them read Marking a single New Incoming Call entry as read 1 Expand the History pane 2 Scroll through the list and highlight a New Incoming Call record 3 Select Details 4 Select Menu Mark As Read The status of the entry changes to Incoming Call Marking all New Incoming Call entries as read 1 Expand the History pane 2 Select Menu Mark All Read The status of all New Incoming Call entries change to Incoming Call Deleting entries Delete an individual entry or all entries on the History pane NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Deleting an individual entry 1 Expand the History pane 2 Scroll through the list and highlight a record 3 Select Menu Delete Deleting all entries 1 Expand the History pane 2 Select Menu Delete All 3 Select Yes or Cancel in response to the prompt Managing Voice Mail In addition to enabling you to check whether you have new messages you Can Call the voice mail system in order to access your mailbox Tracking the status of your messages Check whether you have new messages on the Main pane and the Voice Mail pane Calling the voice mail system Calling voice mail 1 Expand the Voice Mail pane 2 Select Call VoiceMail MCC 3100 for Windows Mobile calls th
36. details or initiate a call The History pane also provides a missed call indicator IM Sessions pane Use the IM Sessions pane to exchange instant messages with your mobility enabled buddies Instant Conferencing pane The Instant Conferencing pane contains a list of recent conference activity Use it to join in progress instant conferences and to reinitiate completed conferences My Status pane Use the My Status pane to set your presence status on the network Other details The Main pane contains the following information which is found at the bottom of the screen e Call Screening Mode Call screening on magnifying glass Call Screening Off check mark or DND hand e Enterprise Connection status Online Offline Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 53 Operating your MCC 3100 for Windows Mobile device Navigating screens Use the controls on your Windows mobile device to navigate through panes and menus enter data and to select options Use the left and right buttons to execute menu bar commands Use the START button to open the Start menu Different controls are available depending on the device that you are using PDA or Smartphone See Figure 12 Device controls and functions on page 54 Table 12 Device controls and functions Control Function Touchscreen Tap the screen with the stylus to yes no write open a menu or to make a selection Nav
37. e a ENEA 8 MCC 3100 for Windows Mobile feature overview eae se Language SUDDO srra cece bieke db enee deen cuwebonews 11 Related publications 0000 2c eee eee 1 Getting Started 64 6easwsas tetas wewwd ew eow ead sees 13 B lore you Degi wick og ane oka ale dig ee a 13 Enterprise requirements 002 eee eee 13 Supported network connections and devices 14 Network specifications eee MGhibeerudseaeway to Cellular data plan use of MCC 3100 for Windows Mobile 16 Subscriber Identity Module SIM card ie Battery ING eccnaaecdaieaiegecuanenny TERT errr pe UE Installing your MCC 3100 for Windows Mobile 19 Installing or upgrading MCC 3100 for Windows Mobile 6 5 dole ide Scare atae filawtieh dia kea inane Se aolacd 19 Installing or upgrading from a computer 20 Installing the software over the air 22 Upgrading the software over the air cena err 24 Uninstalling MCC 3100 for Windows Mobile 24 Obtaining the Log file 0 0 0 25 Modifying the Microsoft ActiveSync settings 26 Determining the MCC 3100 for Windows Mobile software version 20 000 28 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Configuring your MCC 3100 for Windows Mobile 29 initial configuration c5 4cendes dieoved cd oaaeedadeledaa 29 Advanced Configuration settings
38. e the MCC 3100 receive automatic presence notifications from mobility enabled buddies whenever their status changes Note Because the MCC 3100 connects to the network for every status update enabling this feature causes extra airtime to be consumed and battery life to be reduced 4 Select Done Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 43 Configuring your MCC 3100 for Windows Mobile Instant Messaging settings Use the Instant Messaging pane to review and program your instant message alert settings Reviewing and configuring your Instant Message settings 1 Select Menu Logout 2 Select Menu Options Instant Messaging 3 Complete the fields using the information in Table 11 Instant Messaging pane fields on page 45 as a guide NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Figure 5 Instant Messaging settings Table 11 Insta MCC3100 E gt Yy dx lok Instant Messaging New IM Alert M New IM Alert Enabled Done nt Messaging pane fields Field Description New IM Alert If this box is checked whenever you receive a new instant message the New IM Alert appears allowing you to ignore the message or to reply to it If you choose to ignore the message you can review it later in the IM Session If this box is clear whenever you receive a new instant message the IM Sessions pane appears
39. e voice mail system Enter your voice mail mailbox number and password when prompted 4 After you gain access to your mailbox you can listen to save and delete your messages Note Use the mobile device phone application to respond to system prompts Accessing History from voice mail Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 101 Advanced functions 1 Expand the Voice Mail pane 2 Select See Call History Figure 29 Voice mail pane MCC3100 A Voice Mail Current nero status I want to P Call VoiceMail See Call History E Online a VoiceMail NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Troubleshooting Troubleshooting This section contains the following topics e Data connection between MCC 3100 for Windows Mobile and MCG 3100 on page 103 Data connection between MCC 3100 for Windows Mobile and MCG 3100 To verify that the data connection between MCC 3100 for Windows Mobile and MCG 3100 is established 1 Ping the MCG 3100 from the PC to verify data connectivity of the PC to the MCG 3100 Connect the mobile device to the computer with a USB cable Start Microsoft ActiveSync on the computer See Figure 30 ActiveSync on page 104 On the mobile device select Start Internet Explorer Browse to http lt IP address or host name of MCG 3100 gt 8282 adminserver See Figure 31 MCG 3100 splash screen on page 104 This dem
40. elds on page 40 as a guide Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 39 Configuring your MCC 3100 for Windows Mobile Figure 3 Owner Information settings MCC310 E gt Yy x lok First Name Trent Last Name McCann Display Name Trent Desk Extension 0782 Home Phone Number lt Empty gt Done Table 9 Owner Information pane fields Field Description First Name Enter your first name Last Name Enter your last name Display Name Enter the name that appears in the Status pane of the main pane Desk Extension Enter your business extension number if different from your logon name Direct a call to this number when you call a buddy in Call me First mode NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Table 9 Owner Information pane fields Field Description Home Phone Number Enter the contact location when e you call a Buddy in Call me First mode e you receive an incoming call and call screening mode is enabled Service Number If your organization has a call service directory number enter it here Otherwise leave this field blank You can place calls directly from your mobile device to other parties using the Direct Outbound mode of the outgoing call service directory number Without the DN you are restricted to using Call me First mode where the system calls you befo
41. emove MCC 3100 for Windows Mobile from your mobile device and from your personal computer Removing MCC 3100 for Windows Mobile from your mobile device NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Installing your MCC 3100 for Windows Mobile 1 From MC 3100 for Windows Mobile main window select Menu Exit The MC 3100 for Windows Mobile stops 2 On the mobile device select Start Settings Select the System tab gt Click Remove Programs The Remove Programs pane appears Select Nortel MCC 3100 on the Programs in storage memory list Click Remove Click Yes and follow the prompts to remove the application software onpa On the mobile device select Start gt File Explorer gt My Device Program Files 9 Delete the Nortel folder Removing the MCC 3100 for Windows Mobile installation directory and files from the computer 1 On the computer select Start Settings Control panel Add or Remove Programs 2 Select Nortel MCC 3100 vx x Click Remove 4 Click Yes and follow the prompts to remove the MCC 3100 for Windows Mobile installation directory and files Obtaining the Log file The MCC 3100 includes a log of application activity that can be used for debugging purposes Obtaining the log file 1 Connect the mobile device to your computer with a USB cable 2 Start Microsoft ActiveSync on your computer 3 Select Tools Explore lt Explore Pocket PC gt My Windows Mobile Based Device
42. er in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call from the menu The system places the call Figure 11 Phone pane MCC3100 P Yy dx X Phone A 7 E Online Call Redialing a number Redial the last number that you dialed 1 Expand to the Phone pane 2 Select Menu Redial without selecting a record on the Quick Dial List The system places the call Calling a number on the Quick Dial list The Phone pane provides an abbreviated history of your recent call activity in the Quick Dial List NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions 1 Expand the Phone pane Select Menu Input Method Use Quick Dial List Scroll through the Quick Dial List and highlight a record Poo NM Specify your own number by doing one of the following Touse your mobile number in Direct Outbound mode press the green call button or select Menu Call Touse your mobile number in Call me First mode select Menu Call me First and select Call from the menu Touse an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call from the menu The system places the call Figure 12 Calling from quick dial list MC3100 Bs Yy dx X Phone A 6451049 Idle 6451049 7 E Online Nortel Mobile Communication Clie
43. ersion You can determine the MCC 3100 for Windows Mobile software version from the help menu in the main window Checking the software version 1 Choose Menu Help About The MCC 3100 for Windows Mobile version screen appears 2 The software version appears at the top of the screen y NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Configuring your MCC 3100 for Windows Mobile This section contains the following topics Initial configuration on page 29 Advanced Configuration settings on page 32 Initial configuration The first time you start MCC 3100 for Windows Mobile you are prompted to enter your basic log on information and then log on to the system Once you are successfully logged on additional configuration settings are automatically downloaded from the MCG 3100 and you can begin using the MCC 3100 Completing the initial configuration of the MCC 3100 1 Obtain your basic logon settings from your system administrator 2 Connect your Windows mobile device to the cellular network 3 On your Windows mobile device select Start Programs Mobile Console The Login information panel appears 4 Complete the fields using the information listed in Table 6 Required parameters on page 29 Table 6 Required parameters Parameter Description Logon Name Enter your account user name on the MCG 3100 Logon Enter your account password o
44. essage you are alerted by an audible tone and a visual alert e The audible tone is controlled by the device To select a new tone disable the tone or use vibrate mode in place of the tone refer to your device documentation e The visual alert is controlled by the MCC 3100 New IM Alert parameter For more information on Instant Messaging see Managing instant messages on page 93 Table 17 Instant message alerts on page 95 illustrates the type of alert you receive depending on the current state of the MCC 3100 Table 17 Instant message alerts Current Audible Configuration Pane ione Visual Alert New IM Alert IM Yes if you If someone sends you disabled Sessions enable tone amessage while you notification are typing them a on the message their device message is added to the IM Sessions pane If anyone else sends you a message Received New appears on the pane Any other Yes if you If someone sends you pane enable tone a message while you notification are on a non IM pane on the you do not receive a device visual alert You must go to the IM Sessions pane to view the message Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 95 Advanced functions Table 17 Instant message alerts Configuration Current Pane Audible tone Visual Alert New IM Alert IM Yes if you If someone sends you enabled Sessions enable tone a message
45. ffic is then transmitted over the USB connection To reconnect to the wireless networks after un cradling your device repeat the logging on off process You can change the settings that control network connectivity while the device is cradled For more information See Updating Microsoft ActiveSync Logging off To log off select Menu Logout The Login status indicator changes to Offline MCC 3100 for Windows Mobile remains active when you are logged off To exit the application Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 49 Operating your MCC 3100 for Windows Mobile device see Starting and exiting MCC 3100 for Windows Mobile on page 47 Figure 7 Logoff status indicator MCC3100 Phone 22 Buddy List Search r B History S IM Sessions amp Instant Conferencing amp My Status E offiine e Expand OOOO OOl OR Turning off auto login At startup the MCC 3100 attempts to automatically log on to the system This process is repeated until log on is successful You can turn off the autologin feature if you do not know your configuration settings or if you do not want to be connected to the system Turning off autologin While the MCC 3100 for Windows Mobile is attempting to log on select Menu Stop Auto Login The MCC 3100 for Windows Mobile stops its attempt to log on to the system The auto login feature is re enabled the next time you log on NN42030 107 MC 3100
46. figuration on page 29 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 47 Operating your MCC 3100 for Windows Mobile device Note Startup time and ongoing performance of the MCC 3100 is dependent on the system resources that are currently available Exiting MCC 3100 for Windows Mobile Under usual circumstances there is no need to exit the MCC 3100 You can leave the application running for the entire time that you device is turned on However you must exit prior to performing an install or upgrade from a computer or if you are uninstalling the software To exit MCC 3100 for Windows Mobile select Menu Exit from any pane Logging on and logging off You may wish to log out of the system but leave the application running Once logged off you can easily log back on again Logging on To log on select Menu Login The Login status indicator changes to Online 48 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Operating your MCC 3100 for Windows Mobile device Figure 6 Login status indicator MCC3100 P Yy dx X 23 Buddy List IM Sessions amp Instant Conferencing O O O OOO OR g My Status Connected Logging on while the MCC 3100 device is cradled Depending on how Microsoft ActivSync is configured you may lose wireless network connectivity when you cradle your device If this happens you can reestablish a connection by logging off and logging on again Your data tra
47. g e Press star 3 e Dial the extension of the party PSTN or mobile number e Press pound The system calls the other party The other party is prompted to press pound to join the conversation Note You can only add individuals not other conferences to an ongoing instant conference 5 Lecture Mode The instant conference initiator can mutes and mute the voices of all participants unmutes the voices of all participants except instant conference initiators 6 Mutes and All instant conference participants can unmutes your use this feature to mute or unmute own voice their own voices 7 Locks and The instant conference initiator can unlocks a choose to lock access to the call conference Once locked no additional participants are allowed to join but active participants are free to leave NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Table 16 Instant conference dialpad controls Piaipad Function Comments control 8 A roll call All instant conference participants can sounds listing use this feature to find out who is in all of the the call When a roll call is in progress participants in you cannot hear the other participants an instant talking conference 9 Stops the help The help system stops playing the system recorded list of command descriptions Managing the instant conference history The MCC 3100 for Windows
48. if you are on a read only pane If you are on a data input pane no alert appears and the message is added to the IM Session pane 4 Select Done Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 45 Configuring your MCC 3100 for Windows Mobile NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Operating your MCC 3100 for Windows Mobile device Operating your MCC 3100 for Windows Mobile device This section contains the following topics e Starting and exiting MCC 3100 for Windows Mobile on page 47 e Logging on and logging off on page 48 Hiding MCC 3100 for Windows Mobile on page 51 e Overview of the main pane on page 51 e Navigating screens on page 54 e Navigating screens on page 54 Call Alert mode and Phone Volume on page 57 Native dialpad on page 58 Starting and exiting MCC 3100 for Windows Mobile This section describes how to start and exit the MCC 3100 application Starting MCC 3100 for Windows Mobile 1 On the mobile device select Start Programs Nortel MCC3100 The splash pane appears Note The first time you start MCC 3100 for Windows Mobile a warning pane appears Select Yes to run the application After the application starts the Main screen replaces the splash pane 2 Enter your configuration settings if prompted For more information about configuring MCC 3100 for Windows Mobile see Initial con
49. igation Press the multidirectional control yes yes Control Enter up down left or right to move through the menus and program instructions carry out the selection by pressing the center of this control Left and Press to execute the command yes no Right soft shown on the screen above the keys button Hardware Use the QWERTY style keyboard yes yes Keyboard just like a computer keyboard Tap and Hold Tap and hold a record or menu yes no item to pop up a shortcut menu Jog thumb Scroll up or down to navigate Support varies by Wheel through menus or program device instructions NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Operating your MCC 3100 for Windows Mobile device Table 12 Device controls and functions Control Function OK Press to confirm your data yes yes entries or to exit the program in use TALK Press to start a call accept an yes yes incoming call or to go to the phone pane END Press to end a call reject an yes yes incoming call or to go to the Main pane Note This user guide describes how to use the MCC 3100 on a Personal Digital Assistant PDA that is equipped with a touchscreen Different navigational options are available on a Smartphone Refer to your product documentation for more information Expanding and collapsing the program panes To expand a pane select the expand arrow or soft key or double click the title bar To co
50. ing or auto answer if off you must answer your calls manually on the native phone Auto Answer is disabled by default If you are operating in call screening mode On an incoming call notification appears when you receive a new call Specify whether you want to reject the call accept the call on your mobile device or redirect the call to one of your alternate phone numbers If you select the first option the call is rejected on the mobile device but your desktop phone continues to ring If you select the second option the call is directed to your mobile device If you select the third option the call is directed to one of your alternate phone numbers for example home or other1 A brief delay occurs as the system executes the option you selected If you direct a call to your mobile device it is accepted automatically by the native dialer provided that the auto answer feature is enabled If auto answer is disabled you must answer the call manually The mobile device native dialer appears which you can use to manage the call ina variety of ways WARNING Never interrupt the automated call answering process Using the Mid Call features While you are engaged in a voice call use the following voice call telephony features e Call Hold and Retrieve Places the current call on hold and then resumes it e Mute Mutes the current call so you can carry on a conversation without being heard e Transfer Transfers the call to an
51. joins the instant conference Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 87 Advanced functions Figure 22 Instant conferencing pane MCC3100 Po Yy dx X 6 Instant Conferencing A Details Empty No Conference Record r E online e Details Managing Instant Conferences The following procedures describe how to manage ongoing instant conferences Joining an instant conference call that is in progress Join an instant conference that is in progress by selecting Join Later when you are initially invited to participate This feature is available only to the instant conference participants not to the instant conference initiator 1 Expand the Instant Conference pane 2 Select the entry for the instant conference that you want to join 3 Select Menu Join Now 4 Press when prompted If the instant conference is still in progress you join it If the instant conference has ended you receive an error message NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Responding to an instant conference reminder If you select Join Later when the instant conference starts you receive periodic reminders to participate in the call Select Yes to join the instant conference or No to be reminded again at a later time To configure the reminder notification interval see Buddy Settings on page 42 Managing a instant conference with the dialpad The i
52. llapse a pane select the collapse arrow or soft key or double click the title bar Summary and Detail views Select the left tab button to view summary information on a pane To view detailed information on a pane select the right tab button Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 55 Operating your MCC 3100 for Windows Mobile device Talk and end buttons Use the TALK and END buttons to access key functions The following table provides information about the operation of the green and red buttons when either the MCC 3100 is in focus Table 13 Operation of TALK and END buttons Button MCC 3100 in focus Windows Mobile in Focus TALK e Start a call from Start a call from the green phone keypad native dialer phone quick dial Accept incoming calls list Change focus to the Bane native dialer from any YP other screen Search pane Buddy list Voice Mail pane e Accept an incoming call e Change focus to the Phone pane from any other MCC 3100 screen only ifa callable item is not highlighted END e Terminate a call Terminate a call red e Reject a call Reject a call Change focus to the Main screen from any other screen only if a call is not in progress NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Operating your MCC 3100 for Windows Mobile device Change the screen orientation The MCC 3100 can be displa
53. llowing NCDS standards Revision history September 2008 Standard 02 01 This document is issued for Nortel Mobile Communication 3100 Release 3 0 May 2008 Standard 01 03 This document is upissued for Nortel Mobile Communication 3100 Release 2 1 Reissued with the new date only April 2008 Standard 01 02 This document is upissued for Nortel Mobile Communication 3100 Release 2 1 It addresses the group call options in Responding to an instant conference reminder on page 89 April 2008 Standard 01 01 This document is issued to support Nortel Mobile Communication 3100 Release 2 1 8 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 MCC 3100 for Windows Mobile feature overview MCC 3100 for Windows Mobile extends the enterprise collaboration functionality to a mobile device by using a data Internet connection over the cellular network You can perform the following tasks with MCC 3100 for Windows Mobile Associate a single number with all of your outbound calls Answer office calls on your mobile device Manage your buddies using the MCC 3100 for Windows Mobile local directory and the mobile device address book Search for buddies in the Corporate Directory and in the MCC 3100 for Windows Mobile local directory Track the presence status of other MCC 3100 mobility enabled users Set your own presence status Use the event log History to view your most recent incoming and outgoing calls inst
54. n MCG 3100 Password Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 29 Configuring your MCC 3100 for Windows Mobile Table 6 Required parameters Parameter Description Primary Server IP Host Enter the IP address or fully qualified domain name of the primary Mobile Communication Gateway 3100 MCG 3100 external network interface Format lt IP address FQDN gt Note Do not enter a complete URL Primary Server Port Enter the port number used for client connections on the primary MCG 3100 external network interface The port number varies depending on the connection type For example an HTTPS connection typically requires 8443 while an HTTP connection requires 8080 Connection Type use secure connection Specify the connection type that the MCC 3100 uses when it communications with the MCG 3100 e To use a secure HTTPS connection select the check box e Touse a regular HTTP connection clear the check box Note f you are using an HTTPS connection your system administrator may instruct you to install a security certificate on the device using Microsoft ActiveSync NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Table 6 Required parameters Parameter Description Mobile Phone Enter your mobile phone number or accept the Number autopopulated value Recommended number format X
55. naging network connections 04 83 Working with Groups wie dod TIRT a gids TETT ce 83 Adding 2 new grOUD srosisriissisiisriiisisissa 84 Changing agroup name 0020 eee eee 85 Deleting agroup ERTIES EA Tere euteeuese DO Placing an Instant Darans PE E a ae eee ee ee 86 Managing Instant Conferences 0005 88 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Managing the instant conference history 91 Managing instant messages 20000e eee 93 Sending an Instant Message 0000 93 Receiving an Instant Message 000 95 Tracking IM Sessions is dan 068449 AAG SRG aR 96 Pieta ee eiriaa wed mew A saphena ad ned date 97 Marking history entries as read 045 100 Deleting entries 224 4 cese seed cv edieeeideresssas 100 Managing Voice Mall ca ccucccdeew ce en eaeke nd enne tui 101 Tracking the status of your messages 101 Calling the voice mail system 00005 101 Troubleshooting sos secu as sn swore eau erosa ews 103 Data connection between MCC 3100 for Windows Mobile and MCG 3100 05 103 ACIONYMS 2 026 c ccs eseeseieee utes eeieas wees euces 105 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Welcome This section contains the following topics e Your new MCC 3100 for Windows Mobile on page 7 e New in this release
56. nced functions Figure 21 Adding the name of the new group MCC3100 Buddy List BE Deti ar yell New Group 4 Select Menu Done Your new group is added to the local address book Note You must create a group before placing a call For more information see Adding a buddy to a group on page 76 Changing a group name Changing the name of a group 1 ae oO DN Expand the Buddy List Highlight the group you want to edit Select Menu Edit Group Change the group name Select Menu Done Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 85 Advanced functions The updated group name is added to the local address book Deleting a group Deleting a group 1 Expand the Buddy List 2 Highlight group you want to delete 3 Select Menu Remove Group The group is deleted from the local address book Buddies contained within it are reassigned to the All group and if applicable the Unfiled group Placing an Instant Conference call When you initiate an instant conference the system first calls your contact location for example mobile device or home and prompts you to record a greeting message The system then calls the users in the group and provides them with the option to join the call decline the call or join the call at a later time Before you initiate a regular instant conference configure Work Numbers for all users in the group See Placing Calls on
57. ng and outgoing calls Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 97 Advanced functions e Incoming and outgoing instant messages System event notifications The History pane can contain up to 50 log entries Older entries are automatically deleted By default the entries are organized by time and date but you can resort them by name or type You can also filter the list so that only entries of a particular type are displayed Select an individual entry to view contact details add contact details to your local address book or initiate a call Note The MCC 3100 can display up to 80 characters in the history pane Viewing the entire History list Expand the History pane on the Main pane For voice call icon explanations see Figure 25 Voice call icons on page 98 Figure 25 Voice call icons i Incoming call accepted HA Incoming call declined HA Incoming call missed WA Outgoing call succeeded H Outgoing call failed For Instant Message icon explanations see Figure 26 Instant message icons on page 98 Figure 26 Instant message icons g Incoming instant message Outgoing instant message For Instant Conference icon explanations see Figure 27 Instant Conference icons on page 99 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Figure 27 Instant Conference icons Ei Incoming group call accepted WA Incoming group call declined iw Incoming grou
58. nstant conference initiator can execute a variety of functions using the telephone dialpad A limited set of these functions is also available to the instant conference participants Note Mid call features such as Call Hold Call Transfer and Call Swap are not available during instant conferences The call handoff feature is available during instant conferences but only to the conference participants not the conference originator Table 16 Instant conference dialpad controls on page 89 contains the list of instant conference dialpad controls Table 16 Instant conference dialpad controls Dialpad Function Comments control ii Starts the help The help system plays a recorded list system of command descriptions For example Press 6 to mute or unmute yourself The functions you can perform depend on your status as either an instant conference initiator or participant 1 Terminates an The instant conference initiator can instant terminate the call at any time by conference pressing 1 and then confirming the selection by pressing 1 a second time Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 89 Advanced functions Table 16 Instant conference dialpad controls Dialpad Function Comments olal igol 3 Enables user The instant conference initiator can numbers to be add another person to an ongoing call dialed mid call by doing the followin
59. nt 3100 for Windows Mobile User Guide 63 Advanced functions Placing an emergency call When you dial an emergency number like 911 or 112 the MCC 3100 switches to the Windows mobile native phone and the call is placed over the cellular network No additional configuration is required to access this functionality The MCC 3100 automatically detects the emergency numbers that are valid for your current location Dialing an emergency number 1 Expand the Phone pane Ensure that the cellular connection is active Select Menu Input Method Use keypad Dial the emergency number for example 911 4 Press the green Call button or select Menu Call The native phone appears and the system places the call on the cellular network Calling from the Buddy list Place a call from your mobile device to the contact location of your buddy which by default is the work number of your buddy Calling a buddy 1 Expand the Buddy List Scroll to and highlight the buddy you want to call Select Menu Call lt destination_numbers gt Enter a prefix ahead of the number if required aR oO DL Specify your own number by doing one of the following To use your mobile number in Direct Outbound mode press the green call button or select Menu Call To use an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call from the menu The system pl
60. oad Using your computer you add the software to your computer connect your computer to your Windows Mobile device with a Universal Serial Bus USB cable and then install the software using the Desktop Manager Using the over the air download you open a web browser on your Windows Mobile device access a Web site that lists the available software loads and then select and install the appropriate software for your particular device This method requires a Windows Mobile cellular data plan Installing or upgrading MCC 3100 for Windows Mobile Install or upgrade MCC 3100 for Windows Mobile by using one of the following methods e Installing or upgrading from a computer on page 20 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 19 Installing your MCC 3100 for Windows Mobile Installing the software over the air on page 22 e Upgrading the software over the air on page 24 Consult your system administrator for the preferred installation or upgrade method Note 1 Disable sleep mode during the installation process Note 2 Before beginning the installation process ensure that your device has at least 10 MB of free hard drive space If not you will have to quit the installation to free up additional space You can add more space by deleting unnecessary files or reducing the size of the Internet Explorer cache Note 3 If you are upgrading from an earlier release you must perform
61. ofessional OTAInstall MCC3100 en WindowsMobile6 Professional single zip WM6 Standard OTAInstall MCC3100 en WindowsMobile6 Standard single zip You can use your desktop PC or laptop computer to install or upgrade your MCC 3100 software After downloading the latest load you can install it on your mobile device using a USB connection Installing or upgrading the software from a computer 1 If MCC 3100 for Windows Mobile is currently installed and running select Menu Exit N On your computer open a web browser o In the address field enter one of the following addresses ECM system https lt hostname gt adminserver userportal html non ECM http lt hostname gt 8282 adminserver userportal html system https lt hostname gt 8553 adminserver userportal html Note Obtain the correct hostname and port settings from your system administrator Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 21 Installing your MCC 3100 for Windows Mobile 19 20 21 Use the controls to locate the software file to be installed and click Download Click Save navigate to the folder where you want to store the software file on your computer and click Save Connect the mobile device to your computer with a USB cable Start Microsoft ActiveSync on your computer Locate the software file on your computer Double click the software executable file and click R
62. onstrates using non Nortel software that the mobile device has established an IP connection to the PC and that it can make an IP connection to the MCG 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 103 Figure 30 ActiveSync Microsoft ActiveSync File View Tools Help Sync O Schedule D Explore WM_TANABJ Connected Synchronized Hide Details A Information Type Status P Exchange Server Synchronized B3 Contacts El calendar A E mail pi Windows PC Synchronized amp Favorites Figure 31 MCG 3100 splash screen a2 MCC3100 gt MOBILE COMMUNICATION CLIENT 3100 Loading Resources Acronyms Acronyms Table 18 lists the acronyms used in this guide Table 18 Acronyms Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier 1x Radio Transmission Technology DND Do Not Disturb EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only IM Instant Message MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 MWI Message Waiting Indicator PDA Personal Digital Assistant PIN Personal Identification Number PSTN Public System Telephone Network SIM Subscriber Identity Module URL Uniform Resource Locator USB Universal Serial Bus Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 105 Acronyms
63. ors inform your buddies of your availability e Green Available to respond Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 77 Advanced functions e Yellow Available but unable to respond e Red Not available and cannot respond Presence status indicators are as follows Connected Away e Connected Out to lunch Connected Be right back e Unavailable Busy e Unavailable On vacation e Unavailable Offline The following figure displays the presence status and availability indicators available on your Windows Mobile device Figure 17 Presence status indicators mMCC3100 Connected Out to Lunch Unavailable On Vacation Connected Be Right Back Unavailable Busy Connected Away NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Changing your presence status 1 Expand the My Status pane 2 From the Online Status pane select a presence status 3 Select Menu Set Status Your presence status is updated on the system Your online buddies can immediately see your new status Figure 18 Changing your presence status se MCC3100 My Status Online Status E online a Set Status Searching for people Search for people in the following locations e In the device address book and the MCC 3100 for Windows Mobile e Inthe corporate directory maintained by your organization After completing a search select an individual entry in order to
64. other party either blind or supervised e Swap Switch between two parties while you are engaged in a call Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 67 Advanced functions e Speaker Mode Switches call audio from the earpiece to the system speaker e 3 Party Conference Holds an impromptu three party conference Call Hold and Retrieve Place a call on hold and retrieve it while you are connected to the network Placing a call on hold While the call is connected select Hold Held appears in the dialpad display Retrieving a held call Select Unhold Call Mute Mute a call to carry on a private conversation Muting a call While the call is connection select Mute On Call mute appears in the dialpad display Resuming a muted call Select Mute Off You are reconnected to the muted call Call Transfer Transfer calls while you are connected to the network The following transfer types are available e Blind Transfer the call without talking to the other party e Supervised Talk to the other party before transferring the call Transferring a call 1 While a call is connected select Feature 2 Dial the number to transfer the call NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions 3 Select Hold amp Call The call is placed on hold Hold amp Call Initiated appears in the dialpad display 4 Doone of the following To complete
65. ou call frequently Each buddy has a name and at least one contact location extension or telephone number Add buddies directly to the MCC 3100 for Windows Mobile or call or view their contact details Import your buddies from the corporate directory to the MCC 3100 for Windows Mobile or track their presence status and send instant messages After adding a buddy assign them to one or more groups to facilitate user management and enable instant conferencing You can also edit and delete your buddies as required Adding a buddy to the MCC 3100 for Windows Mobile local address book 1 Expand the Buddy List 2 On the Buddy List pane select Menu New Contact 3 Complete the fields using the information in Table 14 Adding a new buddy on page 70 as a guide Table 14 Adding a new buddy Field Settings Part of Groups Select this field to access the Select Item s pane where you can associate your buddy with one or more groups Last Name Enter the last name for your buddy NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Table 14 Adding a new buddy Field Settings First Name Enter the first name for your buddy Company Name Enter the company name for your buddy Note Use the following fields to enter phone numbers for the buddy As a minimum enter the OFFICE Number it is used by default when you place a regular call All other contact locations are optional
66. p call missed ES Outgoing group call succeeded Outgoing group call failed For system notification icon explanations see Figure 28 System notification icons on page 99 Figure 28 System notification icons E System notification Sorting and filtering History entries Sort entries in the History pane by name record type for example system notification call or time received Filter the list to display only missed calls incoming calls or outgoing calls 1 Expand the History pane 2 Select a sort preference on the menu Menu Sort By Time default Menu Sort By Name Menu Sort By Type The entries are displayed according to the sort preference you specify 3 Select a filter preference on the menu Menu Filter By All default Menu Filter By Incoming Calls Menu Filter By Missed Calls Menu Filter By Instant Messages Menu Filter By New Missed Calls Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 99 Advanced functions Menu Filter By Outgoing Calls The entries are displayed according to the filter preference you specify Viewing detailed log information 1 Expand the History pane 2 Highlight the entry you want to examine 3 Select Details 4 On the History Detail pane review the following information Status of person associated with the log entry Log record type and success failure indicator Time and date and elapse
67. page 59 Initiating an instant conference 1 Expand the Buddy List 2 Scroll to and highlight the group you want to call 3 Select Menu Query Presence to see the presence status of the group members 4 Select Menu Instant Conference Include Exclude and select the callers 5 Highlight the group folder and select Menu Instant Conference The system places the call 6 Accept the incoming call and then follow the prompt then do the following NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions e Record the conference greeting and then press on your phone dialpad e Press 1 to review the greeting press 2 to re record the greeting or press any other key to accept the greeting and start the conference The system next calls the members of the group you select at their default contact numbers On a regular telephone users accept the instant conference by pressing the key or reject it by hanging up On the MCC 3100 for Windows Mobile users select one of the following menu options Accept here to join in the instant conference immediately on the mobile device Accept lt numbers to join in the instant conference immediately on another device Join Later to be prompted to join the instant conference at a later time To configure your reminder notification interval see Initial configuration on page 29 Decline to reject the instant conference A tone is heard each time someone
68. r the call is routed to your voice mail You do not receive a missed call indication for forwarded calls however a record of the call is added to the History log The Call screening mode interacts with the auto answer feature For more information see Auto Answer Mode on page 38 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 37 Configuring your MCC 3100 for Windows Mobile Table 8 Call Settings pane fields Field Description Voicemail Number This display only field contains the number used to access the voice mail server You can access your voice mail system directly from the MCC 3100 for Windows Mobile by using this number Note This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated Contact your system administrator for details Instant Conf Reminder Period sec Program the Instant Conference reminder period in seconds This setting controls how often the MCC 3100 for Windows Mobile prompts you to join a conference after you received the initial invitation and selected Join Later Auto Answer Mode Use the select box controls to specify how your incoming calls are handled e Auto Answer Off default If auto answer and or call screening is off you must manually answer your call on the native phone of the device e Auto Answer On If both auto answer and call screening are on calls that yo
69. r Windows Mobile User Guide 23 Installing your MCC 3100 for Windows Mobile The software installation proceeds on your Windows mobile device 9 Complete all other installation tasks for example the installation of a security certificate if directed by your system administrator Upgrading the software over the air If you are performing an upgrade from a previous release you must perform an over the air initial installation see Installing the software over the air on page 22 and then update the Server IP Host address on the Login Information screen if instructed to do so by your system administrator 1 Start the application and log on 2 Select Menu Help Software Upgrade A web browser opens and the software download site appears 3 Do one of the following To install the recommended software load select the Installable link To install another software load select All other software for your platform scroll to a load and select the Installable link 4 Inthe Download dialog box select the Open file after download check box and click Yes 5 At the prompt select Yes to install the software on your Windows mobile device Select OK to install the new version of the application on your device 7 Acknowledge any licensing and security prompts that may appear The software installation proceeds on your mobile device Uninstalling MCC 3100 for Windows Mobile This section describes how to r
70. re it calls the other party Note To place calls in the Direct Outbound mode leave your caller ID visible on the device Other1 Number Enter your first custom number such as a temporary business number You can direct a call to this contact location when e you call a Buddy in Call me First mode e you receive an incoming call and call screening mode is enabled Other2 Number Enter your second custom number such as a temporary business number You can direct a call to this contact location when e you call a Buddy in Call me First mode e you receive an incoming call and call screening mode is enabled 4 Select Done Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 41 Configuring your MCC 3100 for Windows Mobile Buddy Settings Use the Buddy pane to manage presence update behavior for your mobility enabled buddies mobile client users on the same system Reviewing and configuring your Buddy settings 1 Select Menu Logout 2 Select Menu Options Buddy 3 Complete the fields using the information in Table 10 Buddy Settings pane fields on page 43 as a guide 42 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Figure 4 Buddy settings P Ve ox ok Auto Presence Auto Presence Enabled Done Table 10 Buddy Settings pane fields Field Description Auto Presence Enabled Select this checkbox to hav
71. s Accept here to join in the instant conference immediately on the mobile device Accept lt numbers to join in the instant conference immediately on another device Join Later to be prompted to join the instant conference at a later time To configure your reminder notification interval see Initial configuration on page 29 Decline to reject the instant conference A tone is heard each time someone joins the instant conference Deleting a instant conference entry 1 2 3 Expand the instant conference pane Scroll through the list and highlight a record Select Menu Delete At the prompt select Yes or Cancel NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Managing instant messages With instant messages you can send messages to your buddies and others who have valid SIP addresses receive instant messages e track instant message sessions Figure 23 Instant messaging pane re MCCS100 IM Sessions Hayes Shannon 4 Unavailable Send IM Message Sending an Instant Message The MCC 3100 for Windows Mobile supports sending instant messages to buddies that you import from the corporate directory and to SIP addresses for other MCC 3100 users Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 93 Advanced functions Sending an instant message to a buddy 1 2 3 Expand the IM Session Buddy list
72. s book and the corporate directory Importing saves you from manually entering buddy contact information Adding a buddy from the History pane 1 Expand the History pane 2 Scroll to and highlight the entry for the person you want to add 3 Select Details 4 Select Menu Add to Buddies NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Your new buddy is added to the local address book Figure 15 Importing a buddy from the History pane se MCC3100 Ve History J n _ Y 05 13PM Tue Jul 29 i a System Admin Call Work 6451049 Send IM Query Presence Mark All Read Delete Delete All Filter By Sort By Importing a buddy from the Search pane Search for people in your mobile device address book and in the corporate directory maintained by your organization After completing a search select an individual entry and add it to the MCC 3100 for Windows Mobile as a buddy Adding a buddy from the Search pane 1 Expand the Search pane Perform a Search see Searching for people on page 79 Scroll to and highlight the entry for the person you want to add Select Details Select Menu Add to Buddies of NN Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Advanced functions Your new buddy is added to the local address book Note 1 After importing a buddy ensure that the buddy contact information is complete You may need to add a tag or special
73. the operating system features and language of your device You can download the recommended software or you can select software for another language as long as your device supports the chosen language For example if you change the language from English to French on the device the system will recommend a French load instead of an English load Related publications The following publications relate to this document Nortel Mobile Communication Client 3100 for Windows Mobile Quick Reference NN42030 107 e Nortel Mobile Communication 3100 Planning and Engineering NN42030 200 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 11 e Nortel Mobile Communication 3100 Installation and Commissioning NN42030 300 e Nortel Mobile Communication 3100 Release Notes NN42030 404 Nortel Mobile Communication 3100 Administration and Security NN42030 600 12 NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Getting Started Getting Started This section contains the following topics Before you begin on page 13 e Enterprise requirements on page 13 e Supported network connections and devices on page 14 Network specifications on page 15 e Cellular data plan use of MCC 3100 for Windows Mobile on page 16 e Subscriber Identity Module SIM card on page 17 Battery life on page 17 Before you begin Before you install MCC 3100 for Windows
74. u accept on the local device are automatically answered by the native phone A missed call record may appear in the native dialer for calls that are auto answered NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Configuring your MCC 3100 for Windows Mobile Table 8 Call Settings pane fields Field Description Alpha to Digit Configure the Alpha to Digit map if the device has a hardware keyboard that does not include a dedicated number pad The map facilitates the dialing of telephone numbers and symbols using the keyboard alpha numeric keys Configure the map in the following order without spaces 0123456789 For example if 1 is located on the same key as Y enter Y as the second character of the map On an HTC Titan II device the complete map would be entered as yuihjkonmvtg Note 1 On some devices such as the HTC S6x0 smartphone zero is located on the tab key In this case use the symbol to represent tab Note 2 lf the map is not configured you must select the shift or function to dial a number or select a symbol with the device s hardware keyboard 4 Select Done Owner Information settings Use the Owner Information pane to configure your display name and alternate contact numbers Configuring your owner information 1 Select Menu Logout 2 Select Menu Options Owner Information 3 Complete the fields using the information in Table 9 Owner Information pane fi
75. ume by using the slider Native dialpad In some circumstances you can choose to use the native dialpad rather than the MCC 3100 for Windows Mobile to place your calls For example if you need to place an emergency 911 call use the native dialpad Using the native dialpad e Press the green Talk button on your mobile device while a Windows mobile screen is in focus The native dialpad immediately appears e Dial an emergency number on the MCC 3100 for Windows Mobile dialpad and select Call Provided that the system recognizes the number as an emergency number the system automatically switches to the native dialer and places the call over the cellular network Note Whenever you place a call or execute a telephony feature the native dialpad briefly appears it is then replaced by the Phone pane of the mobile device NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Advanced functions This section contains the following topics e Placing Calls on page 59 Calling individuals on page 61 e Receiving calls on page 66 Managing buddies on page 70 e Configuring your Presence Status on page 77 Searching for people on page 79 Working with Groups on page 83 e Managing the instant conference history on page 91 Managing instant messages on page 93 e History Call Logs on page 97 e Managing Voice Mail on page 101 Note
76. un On the Setup Wizard click Next Accept the license agreement and click Next Select a Destination Location folder and click Next Select a Start Menu folder and click Next Click Install to begin the installation on your computer If you are prompted to reinstall or upgrade the application click Yes Click OK Click Finish On your device if prompted select Yes to allow the software to be installed on the mobile device On your device if prompted select OK to install the new version of the application on the mobile device Acknowledge licensing and security prompts that appear during the process of installing the application on the mobile device The software installation proceeds on the mobile device Complete all other installation tasks for example the installation of a security certificate if directed by your system administrator Installing the software over the air With this method you can maintain MCC 3100 software directly from your Windows Mobile device using a wireless over the air connection to the Internet To complete the initial installation you open a browser on your Windows Mobile device access the software web site and then NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Installing your MCC 3100 for Windows Mobile download and install the software To do an upgrade you simply select a menu option from the application When you perform an over the air soft
77. ur client configuration People calling you do not dial different telephone numbers when you change SIM cards Battery life The battery life of your MCC 3100 device will vary depending on the amount of use While operating in standby mode you can expect 24 hours standby time while connected to a 2G network and 10 hours standby time while connected to a 3G network There are many factors that affect battery life If you have devices for which you do not get the above standby time then you should contact Nortel Support to discuss the scenario Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 17 Getting Started NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Installing your MCC 3100 for Windows Mobile Installing your MCC 3100 for Windows Mobile This section contains the following topics e Installing or upgrading MCC 3100 for Windows Mobile on page 19 Uninstalling MCC 3100 for Windows Mobile on page 24 e Obtaining the Log file on page 25 e Modifying the Microsoft ActiveSync settings on page 26 Determining the MCC 3100 for Windows Mobile software version on page 28 This section provides the procedures you can use to install upgrade and uninstall Nortel Multimedia Communication Client 3100 MCC 3100 for Windows Mobile on a supported mobile device You install or upgrade MCC 3100 for Windows Mobile using your computer or through the over the air downl
78. view their contact details initiate a call or add contact details to the MCC 3100 for Windows Mobile local address book Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 79 Advanced functions Performing a local search Find contacts that you add to the device address book and buddies that you download to the MCC 3100 for Windows Mobile by performing a local search Searching the local directories 1 Expand the Search pane 2 Enter as much of the name as you know You can enter one name first or last or both names For example Enter lt mar gt to search for Mary Smith or Jim Martins Enter lt jo gt _ lt sa gt to search for John Sanders or Sam Johnson Note Include a space between the two strings of letters As soon as you start typing the search results list displays Every letter that you type causes the list to be updated with entries from the local directory NN42030 107 MC 3100 3 0 Standard 02 02 November 2008 Advanced functions Figure 19 Search pane re MCC3100 Search Empty search result Select lt Search gt to perform query Search LN FN or FN Performing a corporate directory search Find contacts in your enterprise phone book by performing a corporate directory search Searching both the corporate and local directories 1 Expand the Search pane 2 Enter as much of the name as you know You can enter one name first or last or both n
79. ware installation a software load that matches your device s operating system features and language is recommended You can accept the recommendation or select a different load For more information see Language support on page 11 See Table 4 Software files on page 20 to select the software for your mobile device Installing initial the software over the air 1 If MCC 3100 for Windows Mobile is currently installed and running select Menu Exit 2 On the mobile device open an Internet browser Internet Explorer Mobile is recommended 3 Use the following address format to access the software web site http lt hostname or IP address gt 8080 m OR https lt hostname or IP address gt 8443 m Note Obtain the correct hostname and port settings from your system administrator 4 Doone of the following e Select the Installable link to install the recommended software load e To install a different software load select All other software for your platform scroll to a load and select the Installable link 5 In the Download dialog box select the Open file after download check box and click Yes 6 If prompted select Yes to allow the software to be installed on your Windows mobile device 7 If prompted select OK to install the new version of the application on your Windows mobile device 8 Acknowledge all other licensing and security prompts that may appear Nortel Mobile Communication Client 3100 fo
80. yed in different ways depending on the type or screen or touchpanel that you have on your device and how it is oriented Rectangular screen If your device has a rectangular screen or a touchpanel that rotates the MCC 3100 can be displayed in either portrait or landscape mode In landscape mode you must scroll to access some pane components Square screen If your Windows mobile device has a square touchscreen the MCC 3100 displays in portrait mode at all times and Scrolling is required to access some screen components e The integrated numeric keypad is not available on the Call Dialpad pane use the hardware keyboard instead Call Alert mode and Phone Volume Use the built in volume controls on the mobile device to adjust e call alert mode ring vibrate or off e ringer volume speaker volume While MCC 3100 for Windows Mobile is inactive you can adjust the full range of settings While MCC 3100 for Windows Mobile is active you are engaged in a call you can only adjust the mobile device speaker volume Configuring the call alert mode and configuring the mobile device volume 1 Inthe mobile device status bar select the Volume icon 2 Set the call alert mode ringer on ringer off or vibrate mode by selecting the radio button Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 57 Operating your MCC 3100 for Windows Mobile device 3 Adjust the mobile device ringer and speaker vol

Nortel Networks MOBILE COMMUNICATION CLIENT 3100 User's Manual

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