Nortel Networks jAZZ X-6000 User's Manual
Contents
1. Enter the number to which you want to forward the message then press Repeat this step for each additional number to which you want to forward the message For details on addressing your message see Addressing a message page 18 and Addressing by name page 19 If you need to cancel an address see To cancel an address entry page 17 When you have finished entering addresses press again to end the list Press 5 if you want to record an introduction Wait for the tone then begin recording Press to end recording your introduction To review your message see Checking and editing your message page 19 To add options see Adding message options page 20 6 Press 7 9 to send the message XQZX wawAd d awa aaa Composing a message 6 To compose a message you address it first then record your message and send it You can address a message to one or more people or distribution lists Before you send a message you can edit it and add message options You can also attach other messages including faxes to your new message and send them together To address record and send a message You address a message to one or more recipients before you start recording An address is typically a mailbox number or a distribution list number You may also be able to address messages to other numbers You can also address a message by spelling a person s name 1 2 3 OunbY vy vv 7 While logged in to your mailbox2. Monday to 7 a m Tuesday In Remote Notification setup change press 5 when prompted for notification times At the prompt for start time enter a new time or press to keep the current time At the prompt for end time enter a new time or press to keep the current time If a second time period already exists you hear the times currently set To delete the second time period press 7 6 To change the times press 5 If a second time period does not exist and you want to add one press 5 At the prompt for start time enter a new time or press to keep the current time At the prompt for end time enter a new time or press to keep the current time Press 6 to exit Remote Notification setup change E 25 When you are the caller When you are calling another person s CallPilot mailbox you can use many of the messaging commands described in this guide You can also tell callers from outside your organization how to use these commands Here are some convenient and time saving tips Interrupting greetings While you are listening to a person s greeting you can stop the greeting at any time by pressing and then recording your message This saves time when you call the same person frequently and don t need to hear the greeting If you call a person who has recorded a temporary absence greeting you hear a warning when you try to stop the greeting This allows you to continue listening if you want to or to start recordin
3. Wait for the tone then begin recording 3 Press to end recording your reply To review your message see Checking and editing your message page 19 y To add options see Adding message options page 20 To add attachments see Adding message attachments page 21 4 Press 7 9 to send the message Replying to the sender and all recipients aa You can record a reply to the sender and all the recipients of a message if CallPilot can address the numbers To record a reply to the sender and all recipients of a message 1 After listening to a message or while it is playing press 7 4 to reply to the sender and all recipients of the message Your reply is addressed automatically You do not have to enter names or numbers gt To play the list of recipients to whom your reply will be sent press 7 2 2 Press 5 to record your reply Wait for the tone then begin recording 3 Press to end recording your reply To review your message see Checking and editing your message page 19 To add options see Adding message options page 20 4 Press 7 9 to send the message Maa da D pq 6n mz waaa Forwarding a message g You can forward a message to another mailbox to a distribution list or to a telephone number You can also record an introduction to the original message You cannot forward a message marked Private To forward a message 1 After listening to a message or while it is playing press 7 3 to forward the message
4. press 7 5 Enter the first address then press Continue to enter addresses followed by See Addressing a message page 18 and Addressing by name page 19 If you need to cancel an address see To cancel an address entry below When you have finished entering addresses press again to end the list Press 5 to record your message Wait for the tone then start recording Press to end the recording To review your message see Checking and editing your message page 19 To add options see Adding message options page 20 Press 7 9 to send the message To cancel an address entry You can cancel an address you entered while you are at step 2 above After you have pressed the final at the end of the list you cannot cancel any entries If you cancel a distribution list number the entire distribution list is deleted from your address list 1 2 Press 0 to cancel the last address you entered in the list Repeat this step for each address you want to cancel erasing entries one at a time from the end of the list Return to step 3 above Dn ma mmda Addressing a message You can address your messages to local mailboxes and distribution lists For the required prefixes press for Help when addressing or ask your administrator Keep a record of these prefixes in Your CallPilot numbers page 31 When CallPilot prompts you for a mailbox number enter the appropriate prefix if required then the number When you ha
5. ewe Pagal we Se 20 Distribution liSl a maa 3 ee Peet ede ek Mee Rea PE 21 Remote Notification 0 0 2c ee 22 When you are the caller 0 0 0 0 eee eae 26 Your CallPilot numbers 0000 c cece eee 27 Document information 0 0 0 cee eae 28 Welcometo CallPilot CallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing your messaging needs You can work with CallPilot from your telephone or your computer Here are some of the many CallPilot features you can use by entering commands on the keypad of your touchtone telephone a Play your messages m Forward and reply to messages m Compose edit and send messages m Dial and address by name or by number m Add message options such as urgent private and timed delivery m Create personalized distribution lists for sending messages m Receive remote notification of incoming messages Working with CallPilot How to use this guide This guide explains in detail how to work with CallPilot from the keypad of your touchtone telephone If you want to use a feature or service described in this guide but you cannot access it check with your administrator CallPilot terms Access numbers Your administrator gives you the access numbers you need for CallPilot Keep a handy record of these numbers in Your CallPilot numbers Mailbox Your CallPilot mailbox stores your messages recorded greetings distri
6. then wait for the call to be answered Distribution lists Ej amp A distribution list saves you time when you send messages to the same group of addresses You can create up to 99 personal distribution lists and record a name to identify each list Each personal distribution list can contain up to 200 entries You can also use shared distribution lists supplied by your administrator To create a personal distribution list A personal distribution list can contain all of the same types of addresses to which you can send a composed message except other personal distribution lists An entry can be a mailbox number shared distribution list number network mailbox open network mailbox Internet user or telephone number See Addressing a message page 18 You can also add an entry by spelling a person s name See Addressing by name page 19 1 While logged in to your mailbox press 8 5 for CallPilot Tools then 5 to create distribution lists To play asummary of all your lists press Enter a number from 1 to 99 then press Press 9 if you want to record a name to help you identify this list in the future At the prompt press 5 record the list name then press Press 5 to start entering addresses into the list Enter the first address then press in the same way you address a message Continue to enter addresses pressing after each one To cancel the last number you entered in the list press 0 When the list is
7. you want to start Record the new message and end by pressing The new recording erases the old one from the point where you start to re record OSC Adding message options O When you create a message you can indicate that you want it handled in a special way The message options are Urgent Economy Private Acknowledgment and Timed Delivery A message cannot be tagged both Urgent and Economy Before sending the message you can check the options by pressing 7 2 to play the message envelope To add an Urgent option When you send a message marked Urgent the recipient is notified in the mailbox summary and in the message header that the message is urgent Before or after recording a message press 7 0 then 1 to add the Urgent option To cancel an Urgent option for a message press 7 O then 1 again To add a Private option When you send a message marked Private recipients in your organization cannot forward it or attach it to another message Before or after recording a message press 7 0 then 4 to add the Private option To cancel a Private option for a message press 7 O then 4 again To request an acknowledgment to your message When you send a message marked Acknowledgment CallPilot automatically deposits a separate acknowledgment message in your mailbox after each recipient has read your message Before or after recording a message press 7 0 then 5 for Acknowledgment gt To cancel an Acknowledgment reques
8. 3 to go to the next setting To change your notification message type You can select one of two notification message types This message type applies to all days and times you specify If you select Any the standard setting you receive notification of all new messages If you select Urgent you receive notification only about messages that were marked urgent by the sender Notification is for voice and fax messages v vvv BO 1 In Remote Notification setup change press 5 when prompted for message type You can press to leave this setting without changing it or continue 2 Atthe prompt press 1 for Any or press 2 for Urgent 3 Press 3 to go to the next setting or press 1 to go to the previous setting To change your notification days You can set the days of the week on which you want to receive message notification remotely The standard setup is Monday to Friday You select each of the seven days individually and you can omit some days For example you can select Monday Wednesday and Friday for remote notification You can listen to a summary of your current selections by pressing for Help naia SSCs Remote Notification continued E E To change your notification days continued 1 3 gt 4 In Remote Notification setup change press 5 when prompted for notification days You can press to leave this setting without changing it or continue Select each notification day by pressing the number corresponding t
9. Messages can be voice fax or mixed voice and fax Ask your administrator if this option is available to you CallPilot can also notify you of new messages at a wireless e mail device using Remote Text Notification This feature can only be set up from My CallPilot not from your telephone See the My CallPilot User Guide You can have the two types of notification turned On simultaneously For both types you can set up two time periods for notification and tell CallPilot whether you want to be notified of all messages or urgent messages only To set up Remote Notification the first time All you need to do the first time you set up Remote Notification is enter your remote number and select telephone or pager You can change the message type notification days and notification times now or use the standard settings 1 While logged in to your mailbox press 8 5 for CallPilot Tools then 2 for Remote Notification 2 Press 5 to set up Remote Notification 3 Atthe prompt enter the number of the telephone or pager at which you want to receive notification then press gt If you enter the wrong number press then press 5 and re enter the number 4 Press 1 if the remote number is a telephone press 2 if the number is a pager To change your Remote Notification settings see the following pages To turn Remote Notification on and off After you have set up Remote Notification for the first time you can turn it on or off as needed an
10. NORTEL NETWORKS CallPilot Release 2 0 Voice Mail User Guide Contents Welcome to CallPilot 0 0 0 ccc eee 3 Working with CallPilot 0 0 c eee eee 4 CallPilot keypad commands 0000 e eee eee eee 5 Using standard commands 00000 cece eee e eee eee 6 Logging in to your mailbox ee 7 Changing your password cece eee 8 Recording your name 00 eee et tte 8 Recording greetings 00 cece eee teens 9 Assigning a custom operator 00 0c ee eee eee es 10 Blocking messages cece eee teens 10 Turning Autologin on or off 10 Returning to speech commands eee eee 10 Playing your messages eee 11 Changing message speed eee eee 12 Changing message volume 2 2 12 Deleting and restoring messages ee eee eee 12 Calling the sender c cece tee 13 Replying to the sender eee te 13 Replying to the sender and all recipients 13 Forwarding a MeSSAge 1 eee 14 Composing a message 0 ec eect eee 15 Addressing a message 6 eae 16 Addressing by name 00 cece 17 Checking and editing your message eee eee 17 Adding message options eee es 18 Adding message attachments 00 eee eee ee eaese 19 Express messaging ritis eee 20 Wil essere ressis sneen 2 aeGGG kee
11. aa You can delete and restore undelete messages before during or after playing the message Deleted messages are removed from your mailbox at the end of your CallPilot session You cannot restore a message after you disconnect To delete a message While at a message press 7 6 to delete it and move to the next message To restore a message Before disconnecting return to the deleted message and press 7 6 to restore it Message storage Your played messages are automatically deleted on a schedule set by your administrator You can review auto deleted messages and restore them To restore an auto deleted message when prompted press 7 6 Ask your administrator if this feature is available to you eS d2 ee Calling the sender J You can place a call to the sender of a message if CallPilot can address the sender To call the sender 1 After listening to a message or while it is playing press 9 to call the sender 2 Speak to the sender or leave a message 3 When you have finished your call hang up You may be able to return to your messages without hanging up and logging in again Replying to the sender T You can record a reply to the sender of a message if CallPilot can address the sender To record a reply to the sender 1 After listening to a message or while it is playing press 7 1 to reply to the sender Your reply is addressed automatically You do not have to enter a name or number 2 Press 5 to record your reply
12. age without logging in 1 Dial the CallPilot express messaging number 2 Enter the mailbox number of the person for whom you are leaving the message then press To address your message by name see Addressing by name page 19 3 Wait for the tone then record your message To review your message see Checking and editing your message page 19 To add options see Adding message options page 20 To add attachments see Adding message attachments page 21 Hang up AeA vvv Thru dialing While you are using CallPilot you can make a call without hanging up Ask your administrator if thru dial is available to you To place a call while logged in While logged in to your mailbox press 0 followed immediately by the telephone number you want to call then press Do not pause for more than two seconds while you are entering the number To place a call while logged in using name dialing When you enter a name instead of a number with thru dial CallPilot places the call as soon as it finds a match for the name 1 While logged in to your mailbox press 0 then enter the name dialing prefix If you don t know the number press 2 Enter the last name then the first until your call is placed For instructions on entering the name see Addressing by name page 19 To reach your custom operator number while logged in Your custom operator number is the number your callers reach when they press zero While logged in to your mailbox press 0
13. and time pressing after each entry gt For the current month or day press only gt For atime setting of 9 00 press 9 0 0 For a m press 1 for p m press 2 Expiry time will be 9 00 in the time zone at your mailbox location gt For the standard expiry time of one minute after midnight on the date you specified press for time gt For no expiry press If you do not set an expiry date or if you press for month day and time your temporary greeting will remain in effect until you delete it To return to your messages When you have finished recording your greetings press 4 Assigning a custom operator ej CF You can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues In your greeting tell callers to press zero if they wish to speak to this person in your absence The custom operator number is the number your callers reach when they press zero Ask your administrator if this feature is available to you To review and assign your custom operator number 1 While logged in to your mailbox press 8 0 for mailbox options then 1 to review the custom operator number A prompt tells you the current custom operator number 2 Enter the new custom operator number Blocking messages J You can temporarily prevent your callers from leaving messages in your mailbox You can choose to transfer callers to an operator or disconnect them As a courtesy to your call
14. bution lists and other personal settings You can log in to your mailbox at any time to play your messages and use all of the available CallPilot features and services Your administrator will assign you a mailbox number which is usually your extension number Password Your personal password provides security for your mailbox and its contents All of your interaction with CallPilot is confidential no one else can access your mailbox Help sources Voice prompts On your telephone CallPilot guides you with voice prompts at each step The prompts tell you what to do next or what options are available so you don t have to remember every step You can interrupt a prompt by pressing the key for the next step Context sensitive help On your telephone you can press for Help at any time while you are logged into your mailbox You will hear the options that are available for your next step My CallPilot On your computer web based My CallPilot provides a Useful Information page specific to the mailbox options features and services that are available to you Printed help In addition to this user guide a printed Quick Reference Card and a printed Wallet Card are available Keep them near your telephone or take them with you when you travel CallPilot keypad commands Login gt Message List Commands Skip Skip Back Play Forward Previous Next Message Record Message _ Greetings 8 3 fA 2 3 AM Mailbi Call SN fille At
15. complete press When you are finished press 4 to return to your messages To play edit or delete a personal distribution list After you create a personal distribution list you can play it to hear all the addresses add to it delete it and search for addresses in the list 1 2 While logged in to your mailbox press 8 5 then 5 Enter the distribution list number then press If you don t remember the number press to hear a summary of your personal distribution lists To play the contents of the list press 2 To add addresses to the list press 5 Enter each address then press When the list is complete press To delete the entire list press 7 6 You can restore the list by pressing 7 6 immediately after deleting it To search for an address in the list so you can add it or delete it press 6 Enter the address then press CallPilot tells you if the address is in the list If the address is not in the list you can add it by pressing 5 If the address is in the list you can delete it by pressing 7 6 When you are finished press 4 to return to your messages ee ea gt gt Remote Notification NotAvailabie e JEJ E CallPilot can notify you of new messages at a remote telephone or pager Instead of calling in to your mailbox to retrieve your messages you can specify a number day and time for Remote Notification You can change these settings easily and turn Remote Notification on or off as needed
16. d change the setup at any time 1 While logged in to your mailbox press 8 5 for CallPilot Tools then 2 for Remote Notification 2 If Remote Notification is off press 1 to turn it on or If Remote Notification is on press 2 to turn it off To return to your messages When you have finished working in Remote Notification press 4 Remote Notification continued E E Working in Remote Notification setup There are four main settings in Remote Notification telephone or pager number message notification type notification days and notification times At each setting CallPilot tells you the current setting and allows you to keep the setting or change it For detailed explanations of each setting see the following pages This is how to go from one setting to the next 1 While logged in to your mailbox press 8 5 for CallPilot Tools then 2 for Remote Notification 2 Press 5 to review your current settings Press 5 again to change the first setting 4 Ateach setting change it if required or press to leave a setting without changing it Press 3 to go to the next setting or press 1 to go to the previous setting 5 Press 6 to exit Remote Notification setup change Use the Remote Notification Planner below to decide how you want to set up your notification day and time periods o Remote Notification Planner Remote phone pager number Notification type AnyQ UrgentO Monday Tuesday Wednesday Thursday Friday Satu
17. don t record an internal greeting all callers hear your external greeting You can record a temporary greeting to tell your callers that you are away from the office All callers hear your temporary greeting if you record one Tell your callers the times or dates of your absence and when you will retrieve your messages You can set up your mailbox to refuse messages while you are away See Blocking messages page 10 Keep your greetings brief and informative and speak clearly Check your greetings by calling your number from external and internal telephones To record your greeting 1 While logged in to your mailbox press 8 2 2 Press 1 for external greeting 2 for internal greeting or 3 for temporary greeting 3 Press 5 to record Wait for the tone then record your greeting 4 Press to end the recording To play delete or re record your greeting While at your greeting you can play delete or re record it To play your greeting press 2 gt To delete your greeting press 7 6 gt To re record your greeting or add to it press 5 at the point in the greeting where you want to start Record the new greeting then press To set the expiry date for your temporary greeting You can set an expiry month day and time for your temporary greeting When the temporary greeting expires your callers will hear your external or internal greeting 1 While at your temporary greeting press 9 to set the expiry date 2 Enter the month day
18. ers while message blocking is turned on you should record a temporary greeting that provides details of your absence and tells callers what to do Ask your administrator if message blocking is available to you To block your messages and set options 1 Press 8 0 for mailbox options then 7 for message blocking 2 Turn message blocking on or off To turn message blocking on at all times press 1 To turn message blocking off press 2 To block your messages only when a temporary greeting is in effect press 3 3 To allow callers to speak to the custom operator you assigned press 1 Or to have callers disconnected after your greeting press 2 Turning Autologin on or off NotAvailabie ej E Ask your administrator if Autologin is available to you See To log in using Autologin page 7 v v v 1 While logged in to your mailbox press 8 0 for mailbox options then 4 for Autologin 2 Press 1 to turn Autologin on or press 2 to turn it off E dO A222 Playing your messages e CallPilot lets you know when you have new messages Your telephone may have a message waiting light or you may hear a special dial tone when you pick up the handset Your mailbox summary tells you the number of new voice and fax messages in your message list and if any of them are urgent The summary also tells you if any recorded messages are unsent Each message header tells you the sender s name and the date and time that the message was recei
19. g Connecting to the custom operator While you are listening to a person s greeting you can press 0 to transfer to the custom operator number assigned for that mailbox Thru Dialing to another number You may be able to transfer to another person in the same organization by pressing 0 followed immediately by the person s extension number See Thru dialing page 22 You may be able to use name dialing if you don t know the extension number Ask your administrator if these options are available to you Editing your recorded messages When you record a message to leave in another person s mailbox you can play it delete it or rerecord it just as you do when you compose a message in CallPilot Use the commands described in Checking and editing your message page 19 Adding options to your recorded messages When you record a message to leave in another person s mailbox you can add options such as Urgent and Private just as you do when you compose a message in CallPilot Use the commands described in Adding message options page 20 To log in after leaving a message After you have left a message in another person s mailbox you may be able to log in again to your CallPilot mailbox without hanging up This is useful if you are using a pay phone or a credit card Ask your administrator if this option is available To log in after leaving a message in another person s mailbox press then 8 1 and follow the usual steps for lo
20. gging in anap Ad iy 26 Your CallPilot numbers Voice Mail access number 434 984 7099 or X 7099 Express Messaging number X 6000 Name Dialing Name Addressing prefix 11 CallPilot Multimedia Messaging User Guide Copyright 2002 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant For soft copy release only Product release 2 0 Document issue Standard 1 0 Date September 2002 NORTEL NETWORKS E 28 m7 7 nma
21. gin with 8 7 8 Message Mailbox Commands Commands Always available Press for context sensitive Help prompts at any time Press to stop playback or recording to cancel a menu selection to end data entry or to end addressing Stop Logging in to your mailbox To log in to your CallPilot mailbox you need the CallPilot multimedia messaging access number and your own mailbox number and password Your administrator gives you these numbers and any other numbers you need for CallPilot features and services Keep a handy record of these numbers in Your CallPilot numbers page 31 To log in for the first time Your administrator will give you a temporary password that you change the first time you log in 1 Decide on a new password See Changing your password page 8 2 Follow the login steps below using your temporary password 3 When you are asked to enter a new password follow the prompts See Changing your password page 8 Tologin You can log in to your mailbox from any touchtone telephone When logging in from your own telephone you may be able to press a message key instead of dialing the access number 1 Dial the CallPilot multimedia messaging access number or press the message key on your telephone 2 Enter your mailbox number then press Or at your own telephone just press 3 Enter your password then press You are now in your mailbox and can use all the message list commands To log in using Auto
22. login Not Available Autologin is an option that makes login easier because you don t have to enter your mailbox and password Your administrator can allow secure numbers such as your office or home telephone for Autologin See Turning Autologin on or off page 10 To access your mailbox when Autologin is turned on dial the CallPilot access number or press the message key at one of your specified Autologin numbers To disconnect When you have finished your CallPilot session press 8 3 to disconnect or hang up Changing your password E When you log in for the first time you must change your password from the one you were first assigned After that you can change your password as often as required Your administrator sets the minimum length for a password To change your password 1 While logged in to your mailbox press 8 4 2 Enter your current password then press 3 You may see dashes instead of numbers if you have a display phone 4 Enter your new password then press 5 Enter your new password again then press If your password expires follow the steps for changing a password If you forget your password your administrator can assign you a temporary password Log in with the temporary password then change it immediately Choosing a secure password CallPilot prevents you from using some passwords if they are too short or too simple or if you have used the same one recently Also CallPilot requires that you change yo
23. o that day of the week For example to select Monday press 1 to select Sunday press 7 Each day is assumed to be off until you select it regardless of any previous settings To deselect a day press its number again When you have finished selecting days press To change your selections press 5 Press 3 to go to the next setting or press 1 to go to the previous setting To change your notification times You can set the times of the day at which you want to receive remote notification of messages The standard time is all day You can set two non overlapping time periods within a 24 hour day both periods apply to the one sequence of notification days that you selected above Here are some tips for setting times gt Time settings include minutes and each setting must end with For a time setting of 9 00 press 9 0 0 For a m press 1 for p m press 2 Time setting is for the time zone at your mailbox location Ask your administrator if your mailbox can be set up so that you receive notification when new messages are waiting at the start of your notification time period You can enter times that span midnight by entering an end time that is earlier than the start time the end time is assumed to be on the next day Select only the first day as a notification day For example if you select Monday as your only notification day and you set up the time period for 11 p m to 7 a m you will receive notification from 11 p m
24. rday Sunday E 23 ma ap 77 awww Remote Notification continued E E You can set one number at which you will be notified of new messages on all the days and times you specify The remote number you specify must be a number allowed by CallPilot Ask your administrator if you can use this number for remote notification Your administrator may have to configure your mailbox for the pager or pager service you are using 1 In Remote Notification setup change press 5 when prompted for telephone or pager number change You can press to leave this setting without changing it or continue 2 Atthe prompt enter the number of the telephone or pager at which you want to receive notification then press If you enter the wrong number press then press 5 and re enter the number Press 1 if the remote number is a telephone or press 2 if the number is a pager If you selected pager specify the pager type To select tone only pager press 1 To select tone and voice pager press 2 To select digital or numeric pager press 3 You can then enter a callback number followed by or just press to use your organization s standard callback number gt To select a paging service press 4 At the prompt enter your Pager Identification Number PIN then press gt To select an alphanumeric pager press 5 At the prompt enter your Pager Identification Number PIN then press 5 Press
25. sage envelope press 7 2 To delete the message and move to the next message press 7 6 To restore the deleted message before disconnecting return to the message and press 7 6 v v v v To respond to the message see Calling the sender page 15 Replying to the sender page 15 Replying to the sender and all recipients page 15 and Forwarding a message page 16 Press 7 for Help on message commands E gt gt Changing message speed eJ Je You can change the speed of a message while playing it For example if your caller spoke very fast you can slow down the message To play a message slower or faster While you are playing a message press 2 1 to slow it down or press 2 3 to speed it up You can increase the speed three times above normal and decrease it two times below normal Changing message volume Je JC You can change the volume of a message while playing it For example if you are playing your messages in a noisy environment you can increase the volume to hear better While you are logged in to CallPilot all your messages play at the volume you set unless you change the setting The next time you log in message volume will be normal To play a message softer or louder While you are playing a message press 2 4 to play it softer or press 2 6 to play it louder You can increase the volume three times above normal and decrease it two times below normal Deleting and restoring messages
26. t for a message press 7 0 then 5 again To set a specific time for delivering a message You can compose a message to be delivered to the recipients at a future date and time 1 Before or after recording a message press 7 0 then 6 for Timed Delivery 2 Enter the month day and time pressing after each entry For a time setting of 9 00 press 900 For a m press 1 for p m press 2 Delivery will be 9 00 in each recipient s time zone gt For the current month or day press only gt For delivery one minute after midnight on the date you specified press for time To cancel Timed Delivery for a message press for month day and time E d3 ee Adding message attachments je To add an attachment to a message You can attach one or more voice messages currently in your mailbox to your message before sending it You cannot attach a message marked Private 1 Before or after recording a message press 7 0 for Message Options then 7 for Add Attachment 2 Enter the message number of the message that you want to attach to your unsent message then press es pq wrAawaaA awra Express messaging Express messaging is a fast way to send a message to another mailbox without logging in to your own mailbox to compose and send the message You may also be able to send a fax by express fax messaging Ask your administrator for the express messaging number and if express fax messaging is available To send a mess
27. tendant Thru Dial g 7 9 Message Commands Mailbox Commands 203 p Envel Greeti z Rent OP gt CallPilot Tools 5 4 Ph o lt Delete Restore z Message Message Cancel Mailbox ndi Help Options Exit Help Options Exit W Topik P v 7 elp Message Options Mailbox Options e Urgent Economy Custom On Off On Off Operator 4 5 6 Timed Delivery Private On Off Acknowl edge On Off Options Help RPN e Sa T 3 3 gt o w 5 a 2 Exit Password Change se CallPilot Gotoa Tools Message a ki a ia Seu Block Messages Options Help Cancel Exit PUD o CULU 5 Distribution Lists LIT Using standard commands CallPilot has many standard commands that are common to all features so you don t need a main menu For example Play is always 2 Record is always 5 and Help is always If you learn these standard commands you can use all CallPilot features without memorizing every step Playing and recording To play your messages record messages and record greetings use these standard commands as needed 1 2 3 Skip Skip Back Play Forward 4 5 6 Previous Next Message Record Message Message commands and mailbox commands To access more features from your message list use these two families of commands Commands that you use on the current message begin with 7 Commands that you use to manage your mailbox be
28. ter the first few letters then press Select from the list of possible matches for the name You can stop spelling the name as soon as the system announces a match You do not have to press The message is automatically addressed with the mailbox number for this name If the name is part of a list of addresses continue to enter addresses When you are finished press to end the list Checking and editing your message After you have recorded your message you can review it before sending it To play or change the message use any of these standard commands gt gt To play the message press 2 To skip back five seconds in the message press 1 to skip forward five seconds in the message press 3 To pause press to continue press 2 To play the message envelope including the list of recipients press 7 2 To slow down a message press 2 1 to speed it up press 2 3 You can increase the speed three times above normal and decrease it two times below normal To play the message softer press 2 4 to play the message louder press 2 6 You can increase the volume three times above normal and decrease it two times below normal The next time you log in the message volume will be normal To delete the message and move to the next message press 7 6 To restore the deleted message before disconnecting return to the message and press 7 6 To re record the message or add to it press 5 at the point in the message where
29. ur password on a regular schedule set by your administrator Keep your mailbox secure by choosing passwords that are not easily discovered Decide on a system for choosing passwords that is easy for you to remember but hard for anyone else to guess For example you can create a unique and easy to remember password by combining letters and numbers on your telephone keypad Recording your name e amp Your personal verification is used in your greetings and addressed messages and in express messaging name dialing and remote notification announcements To record a personal verification 1 While logged in to your mailbox press 8 2 for Greetings then 9 to record your name You hear your current recorded name if there is one 2 Press 5 to record Wait for the tone then record your name 3 Press to end the recording To play delete or re record your personal verification You can play delete or re record your personal verification the same way as your greetings See Recording greetings page 9 If you delete your personal verification your callers hear just your mailbox number or your name spelled one letter at a time To return to your messages When you have finished recording your personal verification press 4 Recording greetings e You can record external internal and temporary greetings Callers from outside your organization hear your external greeting callers within your organization hear your internal greeting If you
30. ve entered all the required addresses return to step 3 in To address record and send a message page 17 To address a message to a local mailbox Enter the mailbox number then press To address a message to a distribution list Enter the distribution list number then press To address a message to a telephone You can address and send a recorded message to a telephone Enter the prefix if required followed by the recipient s telephone then press When you send a message to a person at a telephone number CallPilot calls the person s telephone and states that there is a message from you The system tells the recipient which key to press to hear the message or the message plays automatically The recipient can respond by recording a reply es e Addressing by name You can enter an address by spelling a person s name on your telephone keypad instead of entering a number You can use name addressing for addressing a message creating a distribution list express messaging and thru dialing When you have entered all the required addresses return to step 3 in To address record and send a message page 17 To address by name 1 When CallPilot prompts you for a mailbox number enter the name addressing prefix If you don t know the prefix press Spell the last name then the first name For Q press 7 for Z press 9 For example to reach Quinn Bob dial 78466262 If you don t know the complete name en
31. ved at your mailbox To play your messages When you log in to CallPilot you hear the mailbox summary then the header for your first new message If Autoplay is enabled your messages play automatically 1 While you are in your message list you can go to any message and play it To play the current message press 2 To go to the next message press 6 to go to the previous message press 4 To go to a specific message press 8 6 enter the message number then press To start over at the first message from the end of your message list press 6 2 When you have played your messages press 8 3 to disconnect from CallPilot or hang up Or you can remain logged in to use other messaging features To review and respond to your messages While you are playing a message you can use these message commands gt To skip back five seconds in the message press 1 to skip forward five seconds in the message press 3 gt To pause press to continue press 2 gt To slow down a message press 2 1 to speed it up press 2 3 You can increase the speed three times above normal and decrease it two times below normal To play your messages softer press 2 4 to play your messages louder press 2 6 You can increase the volume three times above normal and decrease it two times below normal The next time you log in message volume will be normal Before during or after playing a message you can use these message commands b To play the mes
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