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Netgear NTV550 User Guide

1. 0 0000 cece eee ee ee eee 32 Internet Weather 0 0 0 ce ee eee 33 Using More than One Ultimate HD Media Player 33 Chapter 4 Settings Sens MENU cx ewetuesvanbtek eee bene esa a a A N 34 SOUP WIZA 6 eresi nekai kaaa AA E E JO isla PAA 36 Media LOCHHIONS AA AA AA 38 Media Sources 6 a 39 Parental CONOIS ns a PAPAGAWA 45 eai O86 oe de Oe GWA ees 39 User Interface 6 a 41 NEL AA AA PAA 42 System MENU a ARA 4 pees cee GRAE Paran BROAD BADA PANA ASG KA ANG 43 Updating the Firmware ka NAH ectcadcbaactcolseereaeciau 44 Vee ed ga et ee oe ee ee ALA NEA DRA eee ee ee 44 Advanced SGNINGS 44 5455 45420455645 466h4o eR ESRD A 45 System Information 54 6 4 04 84 46 PERA NG be KhGn 0 4508 OS SSE EOS NG 46 Chapter 5 Using Your PC with the NTV550 Controlling the Ultimate HD Media Player from a Windows PC 47 Installing the Resource CD Software on a Windows PC 48 Using the Configuration Wizard to Share Media 49 Using the NeoTV Software on Your PC 0 4a 51 Remote Control Your Ultimate HD Media Player 52 EnablingWin7 File Sharing 1 0 0 0 0 ee eens 52 File Sharing with Win7 Password Protection 52 File Sharing without Win7 Password Protection 54 Chapter 6 Troubleshooting Troubleshooting TipS a aa AG KAKA ABA bean KADPAHAADD ARA 57 Changing TV Mode No Picture on the TV
2. NTV550 Ultimate HD Media Player User Manual NTV550 Ultimate HD Media Player User Manual 2011 NETGEAR Inc All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by any means without the written permission of NETGEAR Inc Technical Support Thank you for choosing NETGEAR To register your product get the latest product updates or get support online visit us at http support netgear com Phone US amp Canada only 1 888 NETGEAR Phone Other Countries See htip support netgear com app answers detail a id 984 Trademarks NETGEAR the NETGEAR logo ReadyNAS ProSafe Smart Wizard Auto Uplink X RAID2 and NeoTV are trademarks or registered trademarks of NETGEAR Inc Microsoft Windows Windows NT and Vista are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders DTS Manufactured under license under US Patent numbers 5 451 942 5 956 674 5 974 380 5 978 762 6 487 535 and other US and world patents issued and pending DTS and the Symbol are registered trademarks and DTS 2 0 Digital OUT and the DTS logos are trademarks of DTS Inc Product includes software Copyright DTS Inc All Rights Reserved Dolby Digital Dolby and the double D symbol are trademarks of Dolby Laboratories Manufactured under
3. 00000 e eee 58 Power Off and Standby Mode aa 58 Firewall Port Settings t lt a 6n8 obec koe Sok KA GERA HEE Seed Eee 58 Accessing Your Digital Media 0 0 0 cee eee 59 Windows System Passwords 000 cee e eee ee eee ees 59 WIGS neu ene oo bse eo aes oe ek obo s nob e bent eee eee 59 LN oe bee NG eee ene gene aes eGo ees 6 eee e eee eee 59 Media Does Not Play Windows XP 0 0000 c eee ee ees 60 Video Display is Jittery 0 0 0 eens 60 4 Contents NTV550 Ultimate HD Media Player User Manual Unable to Play Media n n ee0veseebdiewadendeeeeweeewrhege ds 60 Error Messages 0 cece eee eee eens 61 Network CONNECTIONS 05 020 anaana 64a 6 NG WA ee ge BAe oe wea 62 Ethernet CAblINQ 22am ANGARA acces DAGA AGANG ANGAL GA 62 Troubleshooting a Wireless Network Connection 62 IF AQdOSS AAP 63 Connecting to a Server a anana naaa 63 USM FNO mam e854 oe poe a ke oe RD Se ea ken DAP baa as AGAHAN 63 Recovering the NTV550 If It Does Not Start 64 Appendix A Supplementary Information Supported Digital Media File Formats 0 0 00 e eee ene 65 Restoring Factory Default Settings 0 00 2 ee 66 Technical Specificati nS sss ota op oe Hae eee OER oa SN aes 66 Appendix B Notification of Compliance Index Contents 5 Getting Started Bring all your digital media to your TV Play movies music and photo collectio
4. Recently added 2 Browse based on your preference Recently added Display the most recent photos at the top of the list Year Display photos by year Camera Display photos by camera Categories Browse photos by category Folders Browse folders to locate the photos you want to view All photo s Display a list of all photos 3 If you want to preview a selected photo press OK to preview the photo full screen During preview you can rotate Zoom or use the back and next buttons to go to the next or previous photo Press OK again to close the preview 4 Press pi Play to start a slideshow from the currently selected photos in thumbnail or preview mode While you are viewing a slideshow or video you can use the 4 to go to picture in picture Chapter 3 Playing Media 27 NTV550 Ultimate HD Media Player User Manual Adjusting the Photo Display e Press Rotate to rotate the selected photo 90 degrees e To zoom in or out of a photo press Page Up or Page Down When the photo is zoomed in you can use the arrow keys by the OK button to pan the photo In thumbnail view you can use the left and right arrow keys by the OK buiton to go to the previous or next photo Photo and Slideshow Media Bar You can use the media bar to view the name of the current photo resolution if Known and repeat mode of the slide show To display the media bar press Popup Menu while you are viewing a slideshow While the media bar
5. Settings menu 34 Setup Wizard 35 Shoutcast 31 slideshow 28 specifications 66 standby mode 58 streaming TV 33 system information 46 system settings 43 system settings advanced 45 7 Tag Tool cover art 18 technical specifications 66 technical support 2 trademarks 2 troubleshooting playing media 60 tips 57 wireless networks 62 troubleshooting jittery video display 60 TV mode 11 58 U Ultimate HD Media Player 7 Ultimate HD Media Player cabling 8 Ultimate HD Media Player more than one 33 updating firmware 44 NTV550 Ultimate HD Media Player User Manual USB playing media 14 V video display jittery 60 video media bar 21 videos 20 videos resuming playback 24 W weather 33 Windows sharing and security 47 Windows system passwords 59 wireless networks troubleshooting 62 Y YouTube video 29 YouTube video remote control 30 Index 71
6. To access and play Internet radio programming 1 Press Home and select Music or select Internet Media 2 Select Internet Radio and press OK Browse station You can browse by title genre or quality Use the up or down arrows and page up or down to scroll through the list A preview of each item is shown on the right when an item in the list is selected Remove station Remove an Internet radio station from the list Add station Add an Internet radio station to the list You need to know the station s URL Web address 3 Select the item you want to play and press OK The Ultimate HD Media Player begins playing that item When you have finished playing the item you can save this station in your favorites list for easy access in the future Tip You can use the browser interface from the PC to add stations to the favorites list Using the Remote Control When Playing Internet Radio Only the Stop button is available when Internet radio is playing Press the Stop button to stop playing the Internet radio Chapter3 Playing Media 31 NTV550 Ultimate HD Media Player User Manual Internet News Channels Internet Channels uses Really Simple Syndication RSS for accessing regularly updated information such as news podcasts and blogs Common sources are the major television networks and wire services as well as many Internet websites and portals Press Home and select Internet Media gt Internet
7. copy files 44 media Internet 29 listening 24 protected media 15 media bar music 25 video 21 media file formats 65 Index 69 media files accessing 59 media library enabling access 49 media locations settings 38 media on the network 18 media browsing 14 16 media locating on the network 18 media organizing 14 media searching 16 media sharing 49 music 24 gapless playback 26 remote control 25 music media bar 25 music playlists 25 N navigating from a Windows PC 47 with remote control 12 NeoTV application 47 51 net shares using the Configuration Wizard 49 network settings 42 network finding media 18 O On Off switch 7 overview 6 P parental controls 19 40 parental controls block by location 40 parental controls block by rating 39 passwords Windows system 59 PC controlling the Ultimate HD Media Player 47 52 photo play bar 28 photos 27 ping 63 playing Internet media 29 trouble with media 60 playlist music 25 Pop up Menus 12 protected media 15 R 70 Index NTV550 Ultimate HD Media Player User Manual RadiolO 31 recovering the NTV550 64 remote control 10 navigating 12 playing music 25 with Internet radio 31 with YouTube video 30 remote control buttons 11 remote control menu shortcuts 13 Resource CD 48 room control 33 RSS news feeds 51 S searching 16 18 Send message feature 33 server connecting to 63 settings default 66 firewall port 58
8. Communications European Union The NTV550 Ultimate HD Media Player complies with essential requirements of EU EMC Directive 2004 108 EC and Low Voltage Directive 2006 95 EC as supported by applying the following test methods and standards e EN55022 2006 A1 2007 e EN55024 1998 A1 2001 A2 2003 e EN60950 1 2005 2nd Edition e EN61000 3 2 2006 e EN61000 3 3 1995 w A1 2001 A2 2005 68 Appendix B Notification of Compliance Index A accessing media files 59 accessing media library 49 advanced settings 45 Audio Video settings 36 AV output cable 8 B Browse folders 17 browsing 14 16 live folder 16 media library 15 C cabling 8 compliance 67 Configuration Wizard 47 49 63 connecting network connections 62 server 63 copying files 44 cover art 18 D default settings 66 Digital Entertainer for Windows software installing 48 troubleshooting 58 63 E error messages 61 Ethernet cable 8 Ethernet cable troubleshooting 62 ja file formats supported 65 files copying 44 firewall port settings 58 firmware updating 44 Follow me feature 33 G gapless playback 26 H HDMI cable 8 Internet channels 32 Internet media 29 Internet radio 31 Internet weather 33 IP address 63 iPod content 7 14 16 K keyboard onscreen 13 L language user interface settings 41 library browsing 15 Linux 14 59 live folder browsing 16 Macintosh 14 59 Macintosh OSX 59 manage
9. Remote control your NeoTVs Display a virtual remote control that lets you use the Ultimate HD Media Player from your PC See Remote Control Your Ultimate HD Media Player on page 52 e Modify Tag and Album Art information Use the Tag Tool to specify which images should be displayed for your album art The Tag Tool works with these file formats AVI WMV MPG MP1 MP2 MP3 MKV FLAC ISO and IFO e Copy files to your NeoTVs This feature works with NeoTV products that include a hard disk e NETGEAR documentation View NETGEAR documentation for your product such as the NT V550 Ultimate HD Media Player Installation Guide and user manual this document e Check for Updates Check to see if updates for your products are available This is similar to the update feature you can select from the Ultimate HD Media Player TV menu See Updating the Firmware on page 44 Chapter 5 Using Your PC with the NTV550 51 NTV550 Ultimate HD Media Player User Manual Remote Control Your Ultimate HD Media Player Select Remote control your NeoTVs to display this screen To start playing something click a menu entry For example click Music to browse to the music you want to play and then select a song When media playback starts the following screen displays NeoTY Windows Internet Explorer Session Remote Control NeoTV 550 NG m eH lt p gt JL gt JE Cec o a SOO J000 OJE 7 O O A Ct a The buttons on this screen correspon
10. Tips for Browsing and Searching a 16 Browse Folders a 17 Ea PP AA AA AAP 18 Finding Media on Your Network a 18 Parental Controls a nn AA 19 Chapter 3 Playing Media WV AtCHING WINEOS te ks 4heuk xatewe noe tates Da NENA a i 20 Popup Menus during Video Playback 0 00 00 cee eee eee 21 Video Media B l rai PAA t ad eee tases ao ede end oy EA 21 Video Aspect Ratio 0 0 aaa eee 22 TV Mode and Display SettingS AA 22 CU spaa ce 4 wae E eee ee cae NAA AE a a AA E a a 23 AUGO a aresti odeoee pins BAKUDAYLE deen edhe eee deta 23 TME SOCK kanaan bhha haay hb hh haha spa hk bees Aa Eso 24 Resuming Video Playback 20 24 Listening to MuSiC AA ee GA PA KK PBA eh Dee eee ees 24 Music Media Bar and Playlists 0a 25 Ela CA AA PAA 26 Viewing PHOlOS pa Kan KAPG MG EG BAD PAG KA 2 Ri 27 Adjusting the Photo Display 1 2a masa saaan PRA hA DRE RG AMANG YA 28 Photo and Slideshow Media Bar 0a 28 Contents 3 NTV550 Ultimate HD Media Player User Manual Photo Aspect PIANC lt lt BREN KAKA ABRA Ener EnEn 28 Slideshow Options Menu 2 0 0 0 a 28 Playing Internet Media 042s6 44 000 NG KG MWA KAMA eed WANG 29 Viewing YouTube Content 0 2 0 cee eee eee 29 PoC 2 03 ecb ee te ew ode beh AA 30 Radiol SNOUICAST 5 60 seed be wean amp FRG 4 eOo HARE ROR Oe Eee 31 Internet News Channels
11. and Action Network Performance Insufficient The network throughput is not high enough to handle the file type specified such as playing high definition video over a wireless network Unsupported video may not play The video is a DIVX 3 video Some DIVX 3 videos do not play back correctly correctly on the Ultimate HD Media Player Unable to play this station The format of the selected Internet radio station is not supported The Ultimate HD Media Player supports only MP3 streaming audio formats for Internet radio playback Error loading picture Photo format The photo is nota JPEG TIFF BMP or PNG or the dimension encoding or is not Supported color space of the photo is not supported Error loading picture Photo does The file cannot be opened or might no longer be available not exist e Check the network connection e Verify the existence of the file e Check the access permissions on the file and folder Error loading picture Photo is too The dimensions of the photo are too large for it to be loaded or the file is large or has encoding errors invalid Error loading picture Photo could The file exists but an error occurred when it was accessed not be read e Check the network connections e Check access permissions on the file and folder e Check that the photo is viewable on a PC Chapter 6 Troubleshooting 61 NTV550 Ultimate HD Media Player User Manual Table 2 Error Messages Continued Des
12. folders below contain shareable media on this PC Select the folders you want to be accessible from your NETGEAR NeoTY devices Shared folder C Documents and Settings14ll Users Documents EVAD ata C C Documents and Settings All Users Documents My Music C C Documents and Settings All Users Documents My Pictures C C DRIVERS AUDIO C C NBMTOOLS Enable UPnP media sharing required for accessing protected content Browsing with Live Folder or the Media Library The Ultimate HD Media Player has two main ways of browsing media e Browse the NTV550 media library by category e Browse by folder Browsing the Media Library For fastest browsing add shared media on your network to the NTV550 media library You can use the Configuration Wizard to do this or select Settings gt Media Locations gt Scan The Ultimate HD Media Player scans these locations for media files from sources on your network whether they are on NAS devices PCs or attached storage and aggregates the files into a library Then you can browse by name genre artist date cover art and so on To browse the NTV550 media library use the Video Music and Photos menu selections to browse by categories You do not need to think about where the media is actually located If you add new shared media on computers on your network you can quickly add it to the NTV550 media library by selecting Settings gt Media Locations gt Scan The Ultimate HD Media Player sc
13. is visible the remote control buttons go to the media bar Press again to hide the media bar Photo Aspect Ratio To change the aspect ratio only while watching the current slideshow press O Aspect The Aspect Ratio popup menu displays J Slideshow Options Menu While you are watching a slideshow press MD Menu to display the Slideshow Options menu You can change the type of transition effect delay between transitions fit to screen or view full image 28 Chapter 3 Playing Media NTV550 Ultimate HD Media Player User Manual Playing Internet Media To go to the Internet Media screen press A Home and then select Internet Media The Internet media screen offers these selections YouTube video e YouTube video View YouTube video as described in the following section e RadioTime RadioTime presents a categorized list of Internet radio stations worldwide based on your location See Radio Time on page 30 e RadiolO Shoutcast Listen to Internet radio See Radio O Shouicast on page 31 e Flickr photos View photos stored at Flickr that you access over the Internet e Internet News channels Access and select Internet news channels See Internet News Channels on page 32 e ReadyNAS Photos View photos on a ReadyNAS device accessed over the Internet e Weather amp maps Access the Internet to view weather and maps To receive local weather you have to enter your zip code You can enter your zip code during instal
14. license from Dolby Laboratories Copy Protection Technology This item incorporates copy protection technology that is protected by U S patents and other intellectual property rights of Rovi Corporation Reverse engineering and disassembly are prohibited Statement of Conditions To improve internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Contents Chapter 1 Getting Started Front and Rear View lt 6 wits Sinan sone ee nd Meee ee ee eee 7 Cabling the Ultimate HD Media Player 0 0 0 0 e eee eee 8 iene ee AA ee ee ee E ee ee AA 8 Attaching the Stand 0 0c cc eee ees 9 Remote Control so bets 4s awh bao oe eee DON eae eee eee 10 Navigating with the Remote Control 0 0000 c ee eee 12 FPODUD MONUS AA AN E A 12 Using the Onscreen Keyboard 0 cee ee es 13 Remote Control Buttons and Shortcuts in the Menus 13 Chapter 2 Browsing and Organizing Media Media on Your Portable Media Player USB Device 14 Protected Media FileS 0 0 00 cece eee eens 15 Browsing with Live Folder or the Media Library 15 Browsing the Media Library naaa a 15 Live Folder Browsing 04am naana aaae 16
15. on page 65 N CAUTION Displaying static images can cause burn in on certain displays Do not display static images such as menus photos or paused videos onscreen for long periods of time Media on Your Portable Media Player USB Device You can connect up to two USB flash drives or a media player such as an iPod to a USB port on the front or rear panel of the Ultimate HD Media Player The Ultimate HD Media Player plays files stored in Windows FAT FAT32 NTFS Macintosh or Linux disk formats It does not matter if you set up the media player on a PC or a Mac Note Be sure to use USB 2 0 devices with your Ultimate HD Media Player The limited bandwidth of the older USB1 0 devices might interfere with the performance of your playback To play media 1 Connect your USB product to the USB port on the front or rear of the Ultimate HD Media Player The Ultimate HD Media Player scans the media and then the media files are available for you to play 2 Press Video Music or Photos on the remote control and then select and play the media Chapter 2 Browsing and Organizing Media 14 NTV550 Ultimate HD Media Player User Manual Protected Media Files You can play most media files that are protected by digital rights management DRM on an Ultimate HD Media Player by selecting the Enable UPnP media sharing check box in the Configuration Wizard NETGEAR NeoTYV Configuration Wizard Select Media Folders to be Shared The
16. to go to the following screen View or change the settings to customize the display e Display type Switch between North America NTSC 60 Hz and Europe PAL 50 Hz display modes The default is North America e Display mode For a high definition TV select the appropriate resolution e Auto FPS Automatically set the TV display mode to match the frames per second FPS when playing videos e Aspect ratio When set to Auto the aspect ratio defaults to the same setting as the content you are viewing 36 Chapter 4 Settings NTV550 Ultimate HD Media Player User Manual Audio Select Settings gt Audio Video gt Audio to go to the following screen not fixed Enabled The following settings are available e Volume level lock By default this is set to not fixed Not fixed With this setting you can use the volume control buttons on the remote control to change the NTV550 volume The NTV550 starts up at the same volume level as the last time it was used Fixed The volume level stays the same and the volume buttons on the remote control do not work This setting is useful if you use the volume level of your home theater and want the NTV550 to always use the same volume setting e DRC Dynamic range compression This limits the range of the volume e Gapless playback When playing music listen to tracks without pauses in between them This applies to MP3 M4A iTunes and flac audio tracks For M2TS videos
17. toggles Caps Lock or numbers on or off Press Clear to to clear text from a text entry field Audio When playing music show hide the music media bar When playing videos display the Audio options to select the audio track Subtitle When playing a video display Subtitle options When browsing media toggle the sort Order Angle Change the camera angle if the media supports this feature Aspect Change the aspect ratio on the TV f Home Display the main menu ey op Menu Toggle full screen during video or photo f playback During video playback show options 7 e OK Select a menu item song or video le Arrows Navigate or enter fast seek mode when watching a video Go back to the previous screen Mute Mute the sound Show or hide the menu bar Toggle between list browsing and cover browsing Volume Increase or decrease volume Information Display media information Page up and down This button can also scroll and zoom videos and photos Reverse Rewind to the start of the media that is playing If playing music enter fast seek mode Play Pause Play or pause media or resume normal play from fast forward In a menu play the selected item and queue the rest of the items in the order shown on the screen Fast forward Fast forward the media that is playing When playing music enter fast seek mode Previous Go back to the previous item playing Wi
18. HCP Power adapter e North America 120V 60 Hz input e United Kingdom Australia 240V 50 Hz input e Europe 230V 50 Hz input e Japan 100V 50 60 Hz input e Maximum input current NA 0 24A UK AU 0 15A EU 0 15A JP 0 27A Physical specifications e Dimensions H x W x D 1 5 x 17 x 10 in 38 1 x 431 8 x 254 mm Weight 4 4 Ibs 2 0 kg Environmental specifications Operating temperature 32 104 F 02 40 C e Operating humidity 90 maximum relative humidity noncondensing Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 Interface LAN 10BASE T or 100BASE Tx RJ 45 WLAN 802 1 1 b g n 66 Appendix A Supplementary Information Notification of Compliance NETGEAR Wired Products Regulatory Compliance Information This section includes user requirements for operating this product in accordance with National laws for usage of radio spectrum and operation of radio devices Failure of the end user to comply with the applicable requirements may result in unlawful operation and adverse action against the end user by the applicable National regulatory authority This product s firmware limits operation to only the channels allowed in a particular Region or Country Therefore all options described in this user s guide may not be available in your version of the product FCC Requirements for Operation in the United States FCC Information to User This p
19. HD Media Player to change video modes The Ultimate HD Media Player Check the LED on the front panel of the Ultimate HD Media Player to make does not respond to the remote sure that the power is on control Make sure that the television is turned on The LED on the remote control should flash when you push a button e If the LED does not flash and the batteries are working then the remote might be faulty e If the LED does flash reset the Ultimate HD Media Player Some files do not play or they The Ultimate HD Media Player might not support the audio or video format cause the system to reset used in the file For information about what files are supported see Supported Digital Media File Formats on page 65 The Ultimate HD Media Player e Make sure that the computer and the Ultimate HD Media Player are does not find the server connected to the same network and turned on e If you do not use DHCP on your network you must set the IP address of the Ultimate HD Media Player in the range of addresses on your network See IP Address on page 63 e Use the Configuration Wizard to check the settings On the Windows Start menu select All Programs gt NETGEAR Digital Entertainer for Windows gt Configuration Wizard Chapter 6 Troubleshooting 57 NTV550 Ultimate HD Media Player User Manual Table 1 Connecting to the Ultimate HD Media Player Continued Problem Sout S Some files songs or videos are Check the file permissio
20. Home and select Settings gt Setup Wizard The following screen displays English The Setup Wizard steps you through a series of screens to set up your Ultimate HD Media Player You are prompted to enter the following information Language Select a language from the list Verify sound The Ultimate HD Media Player plays an audio tone to confirm that the audio is working correctly TV Mode By default this is Auto You can cycle through the TV modes to see which works best with your TV Select a room name This question displays only if you have more than one Ultimate HD Media Player in your home Set your location Enter your region city or zip code Select media servers This question displays only if you have a large number of shares If the Setup Wizard does not locate your media you can select don t see media which offers you the choice to search again add a manual share specify where your media is located or go to the main menu Chapter 4 Settings 35 NTV550 Ultimate HD Media Player User Manual Audio Video Press 4 Home and select Settings gt Audio Video You can view or change the following audio video settings e Display Access display settings as shown in the following section Display e Audio Access audio settings as shown in the section Audio on page 37 e Playback options Access settings associated with video playback and slideshow Display Select Settings gt Audio Video gt Display
21. LI8 ba encryption and murt use 40 or 56 bit encryption Use L28 bit encryption to help protect file sharing connections recommended Enable file sharing for devices that use 40 of S6 bet encryption Password protected shanng When password protected shanng is on only people who have a user account and password on this computer can access shared files printers attached to this computer and the Public folders To give other people access you must tum off password protected sharing Now you can use Ultimate HD Media Player to access network shares without a password 56 Chapter 5 Using Your PC with the NTV550 Troubleshooting Troubleshooting Tips Here are some tips for correcting simple problems that might prevent you from connecting to the Ultimate HD Media Player You can also see the online NETGEAR FAQs and support forums for your product Table 1 Connecting to the Ultimate HD Media Player Problem Solution S turned on my Ultimate HD Media Check all cables to make sure that they are connected correctly and be Player for the first time but donot sure that you are using the correct input on your TV see anything on the screen e Check that your TV s input selector sometimes called TV Video button is set to the correct input e If you still do not see anything press TV Mode on the remote control to change the video mode Make sure to pause for 3 seconds between button presses to allow the Ultimate
22. Ultimate HD Media Player plays music albums gaplessly if you press mj Play to play the album tracks in order either from the music category browse or live folder browse modes If you queue multiple albums each album plays gaplessly with a delay between albums Note that there is a short delay when gapless playback starts while the album tracks are analyzed Also all tracks in the album must use the same audio codec and the metadata must indicate that the tracks are from the same album When an album is playing gaplessly the elapsed time and duration shown on the progress bar indicate times for the full album The elapsed time in the current track is shown in smaller text To enable or disable gapless playback select Settings 5 Audio Video 5 Audio Gapless music playback is supported for MP3 M4A and FLAC media 26 Chapter 3 Playing Media NTV550 Ultimate HD Media Player User Manual Viewing Photos The Ultimate HD Media Player finds the media files on an optional internal hard disk on your computer s hard disk on other computers on external hard drives or on other storage devices on the network Tip To play music while watching a photo slideshow press Music and start playing a song or playlist While the music is playing press f Home and then select the photos that you want to view with the music in the background To view photos 1 Press Photos on the remote control or press M Home and then select Photos
23. a by location You will see all kinds of media located within each folder For instance you can see your music files and your videos Table 1 Remote Control Buttons While Browsing Media Button Description S Toggle between list view and cover view Within cover view toggle between a single row of covers gallery view and a 10x3 screen of covers poster view Narrow the selected media for example press 2 to cycle A B C 2 In cover view what you type is visible in the Search box at the upper right In list view what you type is visible above the list of media Toggle between sorting alphabetically and by most recently accessed Show full screen details on the selected media including metadata and Medialnfo details for video and music and EXIF details for photos Chapter 2 Browsing and Organizing Media 17 NTV550 Ultimate HD Media Player User Manual Cover Art The Ultimate HD Media Player can associate cover art descriptions and other media metadata with videos Spending a few minutes to tag your media results in a richer browsing experience You can tag media using the NETGEAR Tag Tool or you can use other software such as MyMovies In general tagging media means creating a tag file with the same name as the media and that contains the media metadata and cover art If you want only cover art you can add jpg format covers to your videos by placing a jpg file in the same folder as the video and gi
24. ans your selected media locations and updates the library The library is also updated to reflect media that has been removed You can continue to browse the media library and play media while scanning is ongoing Chapter 2 Browsing and Organizing Media 15 NTV550 Ultimate HD Media Player User Manual Live Folder Browsing Live Folder Browsing is like using Windows File Manager to browse your network to find a file When you browse by folder you see new media on your network immediately However you cannot use categories Instead of using categories you locate the media by navigating the folders where it resides Only the media locations that are also in your NI V550 media library are listed The main reason to use Live Folder Browsing is if you added a new media files to shared folders and don t want to take the time to do a scan before playing it to add it to the media library You can use Live Folder Browsing to go directly to the file and play it To use Live Folder Browsing 1 Select Browse Folders from the main menu or from the Video Music and Photos menus 2 To see all network folders press the Popup Menu button or edit your media locations to view more network folders 3 To edit media locations go to Settings gt Media locations gt Select media locations 4 Press Play on a folder to play all the media in the folder For example pressing Play on a folder containing jpg files starts a slideshow from the photo
25. atching the current video 12 Chapter 1 Getting Started NTV550 Ultimate HD Media Player User Manual TV Mode Temporarily change the display mode while a video is playing Use the Appearance tab to change display appearance such as brightness Subtitle Select subtitle tracks and adjust the color size positioning and timing of subtitles e When listening to music you can display the Music media bar You can use the media bar to scroll down through queued up tracks You can jump to another track e When viewing photos you can use the Photo media bar and Slideshow options to adjust the display Using the Onscreen Keyboard The onscreen keyboard is displayed when there is a field where you can type in information You can change the keyboard language by using the AA button to cycle through the available languages The onscreen keyboard includes all alphabetic and most punctuation and other symbols that are found on a regular keyboard While the onscreen keyboard is visible you can use the following buttons on the remote control e Caps Toggle between upper case letters lower case letters and symbols o an Menu close the onscreen keyboard o 0 9 Enter letters and numbers Press 2 to cycle between A B C 2 and so on e Back Erase the last character entered Clear Erase all characters entered Next Move the selector three keys to the right o we Previous Move the selector three keys to the le
26. cal installation with an Ethernet network connection is shown in the following figure AV output Ethernet cable Figure 2 Ethernet connection To connect wirelessly to your home router you need the NETGEAR Universal Wi Fi Internet adapter WNCE2001 sold separately If you want to use a Powerline connection you can use the NETGEAR Home Theater Internet Connection Kit XAVB1004 sold separately Tips e The quality of the picture display is related to the video format you use If your television supports multiple formats choose the format that provides the best picture quality HDMI offers the best picture quality video Component video provides the next best quality followed by composite video e Optimize the television display as necessary Ifthe display is not sharp or you do not see a picture aim the NETGEAR remote control at the Ultimate HD Media Player and press the TV Mode button Then cycle through the TV modes to get the best display It can take 5 to 10 seconds for each TV mode change In some modes you might not see a picture on the TV If you do not see a picture after four mode changes check the cable connections and verify that the TV is on and set to the correct input You might be able to enhance the picture quality by selecting from additional high definition video modes in the advanced seitings Use the TV Mode button to cycle between PAL 50 Hz European and NTSC 60 Hz United States disp
27. can click the media bar Source button to edit your playlist Three horizontal bars show the songs on the playlist To save your playlist select Now Playing and save the playlist Chapter3 Playing Media 25 NTV550 Ultimate HD Media Player User Manual You can use the media bar to access a playlist To display the media bar press Ga Popup Menu or b4 Audio while you are listening to music Media bar While the media bar is visible the remote control buttons go to the media bar Press T again to exit the media bar The media bar has two views elapsed time and playlist On the remote control use the up and down arrows by the OK button to change between the elapsed time and playlist view e Elapsed time When you press G3 Popup Menu on the remote control the elapsed time view displays To use fast seek mode use the left and right arrows The song is paused and you can move the cursor to the place where you want to resume listening Press the left or right arrow button again to go faster Press pi Play to resume playing the song ma e Playlist You can use the media bar to navigate the play list Down arrow shows the playlist When the media bar is in playlist view navigate between files in the playlist the currently playing song is shown with a speaker icon Press OK to resume playback at the selected item Gapless Playback With gapless playback audio tracks are played without a pause between them The
28. control the elapsed time view displays For fast seek mode use the left and right arrows The video is paused and you Q can move the cursor to the place you want to resume watching Press the left or right arrow button again to go faster Press Mi Play to resume the video Chapter 3 Playing Media 21 NTV550 Ultimate HD Media Player User Manual e Playlist You can use the media bar to navigate the play list Press the down arrow by the OK button to display the playlist When the media bar is in playlist view navigate between files in the playlist the currently playing file is shown with a speaker icon Press OK to resume playback at the selected item Video Aspect Ratio To change the aspect ratio only while watching the current video press Aspect The Aspect Ratio popup menu displays TV Mode and Display Settings You can use the TV Mode button to display the TV Mode popup menu 120p OUR 2 Brightness a E 3 20p 5OH7 Contrast Hue lIOBO SOH Saturation 1080 p 60H7 Use care when changing the TV mode CAUTION Selecting the wrong TV mode can cause a loss of picture For you to go to the TV Mode popup a video has to be playing in full screen mode not picture in picture You can change the TV mode setting or the appearance e TV Mode Setting This advanced feature is especially useful for changing to a 50Hz mode for smoothest playback of 25 fps frames per second video to a 60 Hz mod
29. cription and Action Error loading picture Access e The file exists but does not allow read access to the Ultimate HD Media denied reading the photo Player e Check access permissions on the file and folder Subtitles not available The external subtitles for a video do not exist or could not be loaded The subtitles might be in an unsupported format Supported subtitle formats are SRT SMI SAMI SUB and TXT Network Connections The following sections provide recommendations for how to troubleshoot network connections Ethernet Cabling The Ultimate HD Media Player should be cabled to a hub switch or router using a standard Ethernet cable If you connect to your network using Ethernet the link LEDs on the back of your Ultimate HD Media Player and on your hub or router should both be on If they are not lit try the following e Make sure that the Ethernet cables are secure at the router and at the hub or workstation e Make sure that power is turned on to the connected hub or workstation e Make sure that you are using a standard Ethernet cable and not a cross connect cable Troubleshooting a Wireless Network Connection To connect wirelessly to your home router you need the NETGEAR Universal Wi Fi Internet adapter WNCE2001 sold separately If you are having trouble with a wireless connection check the following items e If there is more than one network in your area then you have to know your wireless network name Th
30. d file sharing Chapter 5 Using Your PC withthe NTV550 53 54 NTV550 Ultimate HD Media Player User Manual 5 Go back to File Manager and it shows a screen similar to the following H Favorites EE Owltcp bh 2200 44 Genial i Dewerdicad A Adapter dre ul Recent Plane d altp i Ji automation ja Linares io tontent J Document A Del KANI Diner a Music DM antomabon i km Piy dL Download H Wiper E Fresi igt kh Femy teal IE Compwte Jo Function Lit L Ghor ka Mebane E ET adaptie driver LX do johnny Si Lawocagbeok iL ka E ma d new bt cibern Now you can use the Ultimate HD Media Player to browse the folder that is shared The Ultimate HD Media Player asks you to enter a user name and password In this example dell is the user name File Sharing without Win7 Password Protection 1 Right click the folder that you want to share and select Share with gt Specific people Chapter 5 Using Your PC with the NTV550 NTV550 Ultimate HD Media Player User Manual 2 Select Everyone and add it to the share list paaa ko O jo B Choose people to share with Type a name and then click Add or check the arrow to hnd someone ga a Guest Crete a new ue R Do you want to turn on network discovery and file sharing for all public networks What is network discovery No make the network that I am connected to a private network Network discovery and file sharin
31. d to the Ultimate HD Media Player remote control Click them to send commands to the Ultimate HD Media Player For example click Volume Up to increase the volume in the selected room EnablingWin7 File Sharing You can use the Configuration Wizard to set up file sharing or you can enable sharing in Windows File Sharing with Win7 Password Protection 1 In Windows 7 navigate to Control Panel gt User Accounts and Family Safety gt User Account gt Manager Accounts G H a Uie Account Mirage Aco hiari inl Giht account it g In this example dell is a user account and it is password protected 52 Chapter 5 Using Your PC with the NTV550 NTV550 Ultimate HD Media Player User Manual 2 Right click the folder that you want to share and select Share with gt Specific people gi Paa NG itep di nah i ken Pata a Lin Thara a kow ie Fen H sia LI Lomp i wet Tula aa DATS Dp LO d kos R File Sharing Choose people to share with Type a name and then click Add or click the arrow to find someone Permission Level Read Write RB Do you want to turn on network discovery and file sharing for all public networks if m tk discovery No make the network that I am connected to a private network Network discovery and file sharing will be tumed on for private networks such as those in homes and workplaces 4 click Yes to turn on network discovery an
32. d videos and select the one you want Folders Browse folders to locate the video you want to watch Categories View videos by categories All video s View a list of all videos 3 Select the video that you want to watch OK plays the selected video Play plays the selected video and then plays the rest of the videos in the order shown on the screen 4 When the video is playing you can use the remote control buttons to customize viewing The Page Up and Page Down buttons zoom the video in or out Press 4 Home twice to restore the original size Press 0 9 to skip to 10 90 of the video by elapsed time Pressing 0 restarts the video from the beginning To display information about the video press the i button on the remote control Popup menus are described in the following section 5 If you want to add videos to a playlist press the 2 Angle button Popup Menus during Video Playback While a video is playing you can use the remote control buttons to open popup menus Video Media Bar You can use the media bar for fast seek within a video or to access a playlist To display the media bar press E Popup Menu while you are watching a video Press 4 again to exit the media bar The media bar has two views elapsed time and playlist On the remote control use the up and down arrows by the OK button to change between the elapsed time and playlist view e Elapsed time When you press Popup Menu on the remote
33. da files they can be accessed by your NETGEAR NeoTV devices tv Click Next to begin searching your PC for shareable media files Chapter 5 Using Your PC with the NTV550 49 NTV550 Ultimate HD Media Player User Manual 2 Browse and select the folders that you want to use and then click Next NETGEAR NeoTV Configuration Wizard Configuration is Complete Your NETGEAR NeoTY devicefs are now configured and ready to use Please return to your NeoTY device and follow the on screen instructions to complete the installation Note you can re run this program at any time from the Windows Start Menu by clicking on NETGEAR gt NeolV Enjoy the future of home multimedia entertainment Click Finish to exit Create thumbnails for your shared photos recommended allows for faster display on your NeoTYV devices You can automatically create thumbnails which makes it easier to browse your photos on the Ultimate HD Media Player TV menus If you do not want to do this clear the check box on this screen Click Finish The Configuration Wizard locates the Ultimate HD Media Player on your network and displays the following screen NETGEAR NeoTYV Configuration Wizard Found NETGEAR NeoTY device s on Your Network Please confirm that your devices are listed properly Name S NeolV 550 3 Den Choose the devices that you want to configure automatically and click Next or select Cancel to quit the Configuration Wizard If t
34. disable Daily auto scan or leave the computer on or enable the computer Wake on LAN feature so that your computer is activated by the scan Clear library Clear the memory of where media files are located from the Ultimate HD Media Player Chapter 4 Settings NTV550 Ultimate HD Media Player User Manual Media Sources The Media Sources screen shows a list of media shares You can select and deselect shares You can use this screen to Rescan the network if you do not see your media shares Add a server or share manually Access share details to provide a password edit the share location or select what kind of content to scan in the share music videos photos or a combination of these You can delete shares from the edit details screen Parental Controls You can use parental controls to add a password to view sensitive content based the media file rating or by location Select Settings gt Parental controls and security The following selections are available Supervisor password Specify the password that a viewer has to enter to watch sensitive content after you set up parental controls Parental control Select the rating that you want to control from the drop down list Room access Specify a password to enter when watching media by room HTML Access Resirict HTML access Share restrictions Restrict network shares You can block video files by rating or block any files based on their location To block vid
35. e Ultimate HD Media Player you should run the NeoTV Configuration Wizard for Windows Mac which will locate your media on your PC and share the media folders so they are accessible by the Ultimate HD Media Player To test the speed of your network connection from the Ultimate HD Media Player to your media servers use the Network Test option available in Settings gt Network Network Test shows the average throughput for each network share that you have selected in Media Locations The most demanding media streams typically require at least 50 Mbps of network throughput 18 Chapter 2 Browsing and Organizing Media NTV550 Ultimate HD Media Player User Manual Parental Controls The Ultimate HD Media Player supports a variety of parental controls To activate parental controls select Settings gt Parental controls and set the supervisor PIN For set up information see Parental Controls on page 39 Once the PIN is set the parental controls you can configure on this screen are active Note that the PIN is also required for accessing the settings e You can restrict access to media in the NTV550 library by MPAA rating G PG PG 13 and so on You can use the Tag Tool to set the rating Set the age rating permission in Settings gt Parental controls Media that is disallowed by the age rating setting is not shown when you are browsing Note that media that is not tagged carries the rating NR not rated which is the equivalent of the m
36. e a startup password From the Windows Start menu select Settings 5 Control Panel 5 User Accounts and enable guest access e Manually enter passwords on your Ultimate HD Media Player e Remove the password from the main administrator account Macintosh OSX Turn off the Macintosh firewall and then select the sharing icon from system preferences 1 Click Firewall select Stop and verify that Firewall off is displayed 2 Select the sharing icon from system preferences and select the Windows Sharing check box Make sure that Windows Sharing On is displayed Once the system is up and running for better security you can configure your OSX firewall to allow file access while blocking other network ports For file sharing you must allow access through TCP ports 139 and 445 and UDP ports 137 and 138 Linux You need to load and install a Samba server e On Redhat 9 systems click the Red Hat button and select System Settings gt Server Settings gt Samba Server Click Add in the dialog box that displays e On other systems you might need to install the Samba server smbd manually and modify the samba configuration file etc smb conf on most systems select the man smbd check box If Samba is not installed see htip Www samba org Chapter 6 Troubleshooting 59 NTV550 Ultimate HD Media Player User Manual Media Does Not Play Windows XP If the Ultimate HD Media Player cannot play media or music check to see if the fil
37. e for 30 fps video or to 1080P24 mode for 24 fps video e Appearance Change the display settings for brightness contrast hue and saturation 22 Chapter 3 Playing Media NTV550 Ultimate HD Media Player User Manual Subtitles You can change the subtitle track or language and adjust the color size positioning and timing of subtitles The NTV550 supports a variety of subtitle formats including external subtitles SUB IDX SRT SUB SMI and embedded subtitles DVD PGS and MKV To display or change subtitles for a movie press Subtitle and the Subtitle popup menu displays For movies with text subtitles you can control the text color and the position of the subtitle While the subtitle popup is visible press Subtitle again to change the appearance Note You can select the preferred subtitle language in Settings gt Audio Video gt Playback options Audio Track Press m4 Audio to select an audio track The Audio popup menu displays Note that there might be a brief delay while the audio track is switched Chapter 3 Playing Media 23 NTV550 Ultimate HD Media Player User Manual Time Seek Press Time Seek to go to a specific time or scene within a video The Time Seek popup menu displays Total time 1 hr 57 min Seek lo Or chapter Resuming Video Playback If you are watching a video and you exit the Ultimate HD Media Player remembers where you stopped the video When browsing vid
38. e is protected Windows Media Connect is required for Windows XP users to play protected files See the Microsoft documentation for these products lf you use Windows Media Connect place protected media files in one folder and use Windows Media Connect to share only that folder Then use the Configuration Wizard to share all other folders Video Display is Jittery You can try changing the TV mode either with the Setup Wizard press Home and select Settings gt Setup Wizard or by pressing the TV Mode button on the remote control Note that videos are encoded with different frame rates If the frame rate of the video does not match your TV display setting then the video can appear jittery This can happen if you are using a 60 Hz TV to watch a video with a frame rate of 25 frames per second instead of 30 frames per second or if you are using a 50 Hz TV to watch a video with a frame rate of 60 frames per second The Auto FPS option Settings gt Audi Video gt Display activates automatic video mode switching to match the frame rate of the video being played Unable to Play Media This section explains unable to play this media messages and offers suggestions about what to do if the HD media player displays this type of message e Unable to play this media The media format is not supported or the location is not accessible The media format is not supported by the Ultimate HD Media Player or the file could not be opened
39. e network name is also called the service set identifier SSID e If your access point or router does not broadcast its SSID then it is a hidden network and the Ultimate HD Media Player cannot detect it e The SSID and passwords keys are case sensitive For example NETGEAR is not the same as Netgear For detailed information about wireless networks click the link to Wireless Networking Basics listed in Appendix B 62 Chapter 6 Troubleshooting NTV550 Ultimate HD Media Player User Manual IP Address If the Ultimate HD Media Player does not receive a valid IP address try the following 1 Verify that a working DHCP server is on your network Computers on the network should get IP addresses in the correct range lf the Ultimate HD Media Player is set to use DHCP and fails to obtain an IP address from the server it resorts to a default IP address of 127 0 0 1 You can use a static IP address if there is a problem connecting to the DHCP server If you are using a wireless network verify that the NTV550 is connected to the right network Connecting to a Server lf the Ultimate HD Media Player cannot find the correct server try the following 1 Verify that the Ultimate HD Media Player and the PC running the NETGEAR NeoTV for Windows software are on the same subnet For example you could use a subnet with IP addresses in the range of 192 168 0 x for both the Ultimate HD Media Player and the PC with a subnet mas
40. ebugging only e Clear resume playback By default the Ultimate HD Media Player remembers where media was paused and will resume playback at that location in the file This feature clears the setting from memory e System log You can enable a system log here Typically this is used only for debugging e Restart Shut down and restart the Ultimate HD Media Player Chapter 4 Settings 45 NTV550 Ultimate HD Media Player User Manual System Information System information is useful for troubleshooting network problems or providing information to technical support Select Settings gt System gt System Information to display the following screen Free memory 98 2 KB The System Information screen displays free memory version information kernel and firmware network information LAN IP address MAC broadcast information and gateway e Free memory and Version information Kernel and firmware currently running on your NTV550 e Network information LAN Room The room name for the Ultimate HD Media Player If you have more than one unit you can customize this to identify each unit in your network NETBIOS The NETBIOS version IP address The IP address for the NTV550 MAC The unique MAC address for the NTV550 This is also on the product label e Nameserver The IP address of the server on your network that resolves host names e Media library Lists RAM size consumed by the media library and the da
41. eo files by rating Mark the files with a rating and then select a rating level on your Ultimate HD Media Player 1 Use the NETGEAR Tag Tool application to tag video files with an MPAA or TV rating From the Windows Start menu select All Programs gt NETGEAR Digital Entertainer for Windows gt Tag Tool Note Files without tags are considered NR or Not Rated the most sensitive and highest rating Files restricted by rating do not have to be in the same folder Change the supervisor password on your Ultimate HD Media Player a Press Home and select Settings gt Parental controls and security b In the Supervisor password field click Setup Enter a new password and press OK Chapter 4 Settings 39 NTV550 Ultimate HD Media Player User Manual Be sure you pick a password that is easy to remember or store it in a safe place Table 1 Remote Control Tips Ean In an Edit Field Navigation arrows Go to the previous or next field Left arrow erases 1 character Right arrow goes to the next field or button on a screen oko Edit the selected item o Enter characters into the edit field Select Settings gt Parental controls and security Select the standard entertainment industry ratings such as G PG NR and so on You can access files with the selected rating or a lower rating higher up on the menu but you cannot access files tagged with a higher rating For example if you select PG 13 all file
42. eos that have been watched are indicated with a half circle symbol next to the name of the video Videos that have been completely watched are shown with a full circle In list view the circle icon is shown to the left of the video title If you resume playback you are asked if you want to resume or start from the beginning If you have watched less than 1 minute the video is not considered to be partially watched Also if you are almost at the end of the video less than 5 minutes from the end the video is considered to be completely watched Listening to Music 1 Press Music on the remote control or press a Home and then select Music The following screen displays 24 Chapter 3 Playing Media NTV550 Ultimate HD Media Player User Manual 2 Browse according to your preference e Recently added Display the most recent songs at the top of the list e Artists Display a list sorted by artist in alphabetical order e Genre Display a list of songs sorted by genre e Playlist Select and play a playlist Playlists should include only songs on the same server as the playlist itself or the songs might not be identified correctly e Categories View songs by category e Folders Browse folders to locate the songs you want to listen to e All song s Display all songs 3 Select the music that you want to listen to e To play only one song press OK e To play an entire album or list of songs highlight the first song and press
43. ets inal napa neben problems cx get treublevhoohng inleemation 6 Select Turn off password protection sharing Change sharing options for different network profiles Windows creates a separate network profile for each network you use You can choose specific options for each profile Home or Work Public current profile Network discovery When network discovery is on this computer can see other network computers and devices and is visible to other network computers What is network discovery Tum on network discovery Tum off network discovery File and printer shanng When file and printer sharing 5 on files and printers that you have shared from this computer can be accessed by people on the network Tum on file and printer sharing Tum off file and printer sharing Public folder charing When Public folder sharing is on people on oe oe a homegroup members can access files in the Public folders What are th fol Tumi on shanng so anyone with network access can read and write files in the Public folders Tum off Public folder shanng people logged on bo thes computer can shill access these folders Media streaming When media streaming 6 on people and devices on the network can access pictures music and videos on this computer This computer can ako find media on the network File sharing connections Windows 7 uses 128 bit encryption to help protect file chaning connections Some devices dont tupport
44. ettings gt User Interface to display the following screen Make the changes that you want and then press OK on the remote control You can adjust the following fields in this screen e Language Select a language for the Ultimate HD Media Player menus e Skin selection Select a skin from the drop down list or click Custom skin to create a new skin The skin image is limited to the background and font based on files picked up during the scan e Menu wrap When Menu wrap is turned on if you scroll down past the last menu selection the scrolling automatically goes back to the first item on the list e Screen saver You can set the interval after which a screen saver will protect your TV from image burn in You can use the Image option to use a picture from your library as your screensaver Chapter 4 Settings 41 NTV550 Ultimate HD Media Player User Manual Network The Network screen lets you specify a wired network connection standalone operation or run a network test Select Settings gt Network to display the following screen Wired You can select from three types of network connections to your Ultimate HD Media Player e Wired You are using an Ethernet cable for a local area network LAN connection e Standalone You do not want to access a network only USB devices connected directly to your Ultimate HD Media Player e Network test Test the network performance Note To connect the Ultimate HD Media Player
45. from camcorders view videos without gaps between them e Audio passthrough You can choose to let your audio system handle the sound HDMI can use up to 7 1 channels of bitstream audio If your receiver supports it you can use S PDIF optical up to 5 1 e Reset defaults Click Reset to return the audio settings to their factory default settings Chapter 4 Settings 37 NTV550 Ultimate HD Media Player User Manual Media Locations The Ultimate HD Media Player remembers where it has found media in shared folders on the network This lets the Ultimate HD Media Player find media faster Select Settings gt Media Locations to display the following screen Auto scan servers an B Disabled The following selections are available 38 Scan for media Click Scan to scan for media files Select media sources Specify which shared folders the Ultimate HD Media Player should check when it scans for media files See Media Sources on page 39 File share discovery Locate shared media files Scan attached devices Click Scan to scan attached devices for media files Daily scan This is disabled by default You can set up a daily scan for media files at the time you specify This option requires your computer to be on and the shared files available at the specified time If your computer is in sleep standby or any mode other than on the scan will find no shared files and your library will contain no media To avoid this you can
46. ft o Fast Forward Move the selector to the rightmost key o Rewind Move the selector to the leftmost key Remote Control Buttons and Shortcuts in the Menus o Next Within a menu list go to the end of the list o 5 Previous Within a menu list go to the beginning of the list e Page Up and Page Down Page up or down within a list of items e F7 Source Navigate to Main Menu gt Browse folders e 0 9 Narrow selections in media browsing For instance press 2 to cycle through A B C and 2 to narrow the selection Repeat to further narrow the selection e Information Access Now Playing from the main menu only From Now Playing press the left or right arrow key to view now playing information from other NTV550 or Digital Entertainer devices on the network Press Popup Menu to access more options including Follow Me allowing media playback to be moved or copied to another NeoTV device Aspect Start the screen saver manually Chapter1 Getting Started 13 Browsing and Organizing Media The Ultimate HD Media Player can access media from CIFS Windows file shares Samba NFS and DLNA UPNP NES available on most NAS type devices typically offers the best performance followed by CIFS SMB Note that to access DVD media or to play media with associated external subtitles use NFS CIFS Samba not DLNA UPNP For information about supported media file formats see Supported Digital Media File Formats
47. g will be tumed on for private networks such as those in homes and workplaces 4 Click Yes to turn on network discovery and file sharing Now this folder is shared on your network The File Manager shows which folder is shared Your folder is shared You can e mail someone linics to these chared items or copy and paste the links into another program Individual Beris content DELL PC content Chapter 5 Using Your PC with the NTV550 55 NTV550 Ultimate HD Media Player User Manual 5 To turn off password protected sharing select Control Panel gt Network and Internet gt Network and Sharing Center and click Change advanced sharing settings EH Control Pare Mebsorkand intemmet Network and Shang Center Control Parad Home e a B a ia your basic network information and set up connections Maruga vr nie meteors AA K ly Char 2 Change sdapter uta WLL PE Meteor 2 intemmet Tha torputer Tapa yra acing ngbago Coni or digest Mrtecak 2 Puiblbe metar Soot type Ng brbamart scene Connecbees Lore Ama Connecber Change pour naiwosking stinga CA Wo Apa ConReT or AikwDik Set up a wiee broadband dial up ad hoc or YAN connection Ga vet ap a touber ee ACCE paint Connect bo a netara Connect ct reconnect to inda sted diaa of VPN mihenk connection Choose homegreop and thins pions Boos fie and printers located on other network computers o change chara mitra Sat Troubles prblona Dugn
48. he wizard is unable to connect to your Ultimate HD Media Player disable any third party firewall or security software such as those from Symantec or McAfee 3 When you see a message confirming that the configuration is done go to your television Depending on the media files you have the initial full scan might take some time to finish You are finished with the installation and can play media from your network on your Ultimate HD Media Player 50 Chapter 5 Using Your PC with the NTV550 NTV550 Ultimate HD Media Player User Manual Using the NeoTV Software on Your PC The NeoTV software makes it easy to set up your favorite Internet radio stations that are not on the top 500 list to add RSS news feeds and to configure complex network settings After you have installed the software from the NETGEAR Resource CD you can double click the task icon to display this screen neo tv Configure your NeoTVs Get Status on NeoTVs Remote control your NeoTVs Modify Tag and Album Art information P Copy files to your NeoTVs N Z BA NETGEAR documentation An Ada A SS l meee ooo You can use this screen to access the following features e Configure your NeoTVs This takes you to the Configuration Wizard which helps you set up shared media files for the NIT V550 to access e Get Status on NeoTVs View the status for the NTV550 or other NETGEAR digital media players on your network e
49. k of 255 255 255 0 For Windows PCs run the Configuration Wizard to verify that the NTV550 and the computer can communicate Double click the task icon and select Configure your NeoTVs For other systems try having the Ultimate HD Media Player look for the server again Press Home and select Settings gt Servers and shared folders gt Build network shares list If you do not see your media check your network connections and router firewall settings and try to ping the IP of the Ultimate HD Media Player Try accessing the server from other Windows based PCs If these PCs can see the server the Ultimate HD Media Player will too Using Ping From the Windows taskbar click the Start button and select Run In the field provided type ping followed by the IP address of the Ultimate HD Media Player Displaying the IP address is described in P Address on page 63 For example type ping 192 168 0 2 Click OK You should see a message like this one pinging lt IP address gt with 32 bytes of data lf the path is working you see this message reply from lt IP address gt bytes 32 time NN ms TTL xxx If the path is not working you see this message request timed out If you cannot ping the NT V550 your network might not be working correctly Chapter 6 Troubleshooting 63 NTV550 Ultimate HD Media Player User Manual Recovering the NTV550 If It Does Not Start You should not need to do this unless you are instructed to do s
50. lation or through local settings See nternet Weather on page 33 Viewing YouTube Content You can use your Ultimate HD Media Player to view YouTube content and add items or publishers to your favorites list To do so you need the Ultimate HD Media Player set up with access to the Internet through your network To view YouTube videos 1 Press 4 Home and select Video gt YouTube or select Internet Media gt YouTube 2 Select the option you want to use to retrieve YouTube content and press OK e Most viewed Go directly to the most viewed YouTube videos Chapter 3 Playing Media 29 NTV550 Ultimate HD Media Player User Manual e Top rated Browse a list of top YouTube videos e Recently added Displays your most recent YouTube favorites e Featured View videos featured at YouTube e Search Press Caps to display the onscreen keyboard and then use the arrow buttons on your remote control to enter a search term Your last search tag is displayed by default Select OK on the onscreen keyboard to close the keyboard e Browse Browse categories of videos such as action or animals e My YouTube Displays a list of your favorite videos The results of your search are displayed with a preview of each item shown on the right when an item in the list is selected 3 Select the item you want to view and press OK The Ultimate HD Media Player begins playing the YouTube item e Use the Zoom button to improve the picture quali
51. lay modes 8 Chapter1 Getting Started NTV550 Ultimate HD Media Player User Manual Attaching the Stand If you want to place the HD media player in a vertical position use the stand included in the package 1 Orient your HD media player vertically 2 Insert the tabs of the stand into the slots on the bottom of your HD media player as shown 3 Place your HD media player in a suitable area for installation near an AC power outlet and accessible to the Ethernet cables for your wired computers 4 Toremove the stand grasp it firmly and disconnect it from the HD media player Chapter 1 Getting Started 9 NTV550 Ultimate HD Media Player User Manual Remote Control Use the remote control to operate your NTV550 Ultimate HD Media Player Popup Menu Roy Play Pause FF Prev Stop Next Repeal Rotate TmSeaek NETGEAR Figure 3 Remote control 10 Chapter 1 Getting Started NTV550 Ultimate HD Media Player User Manual Table 1 Remote Control Buttons Button Description Button Description _ _ Power Turn the device on and off Popup menu Display popup menus for media Eject Stops media playback and ejects the media if played from an external attached drive TV Mode From the main menu go to the TV mode screen While playing a video use the TV Mode popup to temporarily change the mode Use 0 9 for aloha numeric entry searching or to skip in a video 0 to 90 Caps
52. lect Status to view which media your Ultimate HD Media Player or other NETGEAR Digital Entertainer devices is playing Chapter 5 Using Your PC withthe NTV550 47 NTV550 Ultimate HD Media Player User Manual Installing the Resource CD Software on a Windows PC 1 Power on your computer and log in as necessary 2 Insert the Resource CD into the CD drive on the computer 3 The Welcome screen displays i NETGEAR Resource CD Setup Documentation Customer Support Online registration If you do not see the Welcome screen browse the files on your CD and then click Setup 4 Click Setup You are prompted to check for updates Software Update Check If you are connected to the Internet click Check for Updates to check for setup software updates To install the setup software from the CD click Install from CD Install from CD 5 You can check for software updates if you have an Internet connection When you are ready to install the software click the Install from CD button 48 Chapter 5 Using Your PC with the NTV550 NTV550 Ultimate HD Media Player User Manual 6 Follow the wizard steps to accept the license agreement and install the Setup Wizard and the Configuration Wizard Welcome to the NETGEAR NeoTY Conhguabon Wizard for indore Welcome to NETGEAR NeoTV pi a NETGEAR for Windows Setup Wizard NETGEAR Use this pogam bo configure this PC lor use wath your NETGEAR Neol devices The progra
53. m wil help you set up shared folders for the media The Setup Wizard will install NETGEAR NeoTV For Windows on Ries videos jausie ard photos on this PC By sharing yous your computer Chek Next to continue or Cancel bo exit the media fies they can be accessed by your NETGEAR NeoTV Setup Wizard omea tv Click Next to begin searching your PC for shareable media tiles Now you can use the Configuration Wizard to set up your media so that it can be shared with the Ultimate HD Media Player over your local area network Using the Configuration Wizard to Share Media Use the Configuration Wizard to specify shared access to media files on the PC where you have them stored The Ultimate HD Media Player performs a full scan of your network to find the shared media You can play a combination of shared media from your network and local media on USB devices such as MP3 players that you connect directly to the Ultimate HD Media Player To use the Configuration Wizard to share media 1 On the Configuration Wizard Welcome screen click Next The wizard prompts you to select media folders to be shared This allows the Ultimate HD Media Player to access these files Welcome to the NETGEAR NeoTV Configuration Wizard for Windows NETGEAR Use this program to configure this PC for use with your NETGEAR NeoTYV device s The program will help you set up shared folders for the media files videos music and photos on this PC By shanng your me
54. mi Play The rest of the songs will be played in the order shown When you browse and select a song it is added to the list of playing songs If the screen saver comes on as specified in Settings 5 User Interface it shows the album art and artist and track of the current song 4 You can select the next song while you are listening to a song To go to a song you selected either press Stop before you select the song or press C gt Next repeatedly until you reach the song you want to hear Tip To save the list of playing songs press i on the remote control select View Playlist and then select Save There might be a difference between the time displayed when you are browsing a song and the time displayed when you are listening to the song The time embedded in the song file is shown in the browser while the actual length of the audio file calculated by the Ultimate HD Media Player is shown in the Now Playing screen 5 If you want to queue more media to play press Angle to toggle the queue to playlist mode When queue to playlist is on OK queues the selected media file to the end of the playlist Tip While the Music media bar is shown you can use and gt to time seek within the track Music Media Bar and Playlists the Ultimate HD Media Player supports playlists up to a maximum of 250 tracks If you are listening to music you can toggle the queue to playlist mode To view your queue press i Information You
55. nd found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following methods e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications made to the product unless expressly approved by NETGEAR Inc could void the user s right to operate the equipment Canadian Department of Communications Radio Interference Regulations This digital apparatus NTV550 Ultimate HD Media Player does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of
56. news channels The following screen displays The Ultimate HD Media Player includes several common news feeds and you can add your own To add your own list select Add new RSS feed and enter the URL Web address of the RSS news feed as well as a descriptive title You can locate the RSS feeds on your computer and use the Ultimate HD Media Player browser interface to save the RSS feeds to view on your television 32 Chapter 3 Playing Media NTV550 Ultimate HD Media Player User Manual Internet Weather To view news and weather you need the Ultimate HD Media Player set up with access to the Internet through your network To receive local weather you have to enter your zip code You can enter your zip code during installation or using the Ultimate HD Media Player Settings menu From the main menu select Internet Media gt Weather The following screen displays Mostly Su 68 F partly cloudy Wind from the WSW 250 degrees at 9 MPH Visibility 10 mile s Humidity 2896 a ee et Using More than One Ultimate HD Media Player You can have multiple Ultimate HD Media Players on your home network Features available for this type of installation are e Room name You can use the Setup Wizard to select a room name such as Living Room for each Ultimate HD Media Player See Settings Menu on page 34 Follow me Move the programming from one room to another press 4 Home Information and select Follow me The vide
57. ns for those items and make sure that they have not showing up even though read access allowed for everyone others are The server cannot be found ina If the PC where the Digital Entertainer for Windows software is running is a Windows domain member of a Windows domain 1 Make sure that you are connected to the domain either by being on the same network or by using a VPN connection and then restart folder sharing in Windows Media Connect If this is not possible uninstall the Digital Entertainer for Windows software and reinstall it using a local user account Then set up sharing with the Digital Entertainer for Windows software while logged in with this local user account Changing TV Mode No Picture on the TV lf you turn on your TV and there is no picture due to resolution not supported or different PAL NTSC type press TV Mode from the main menu to go to the mode switching screen Press Home first if you are not sure you are in the main menu Then e Press TV Mode to cycle from PAL to NTSC or vice versa and wait 10 seconds e If there is still no picture press TV Mode again to cycle back from NTSC to PAL or vice versa e Note that cycling PAL NTSC resets the display mode to the monitor default which in most cases should result in a picture on the screen Power Off and Standby Mode The Ultimate HD Media Player supports two modes of power off standby and power off e Standby mode The output
58. ns from PCs Macs and storage devices on your home network The NTV550 Ultimate HD Media Player also provides easy access to files stored on your USB drives and SD cards e Play your digital movies in full high definition 1080p and stunning Dolby Digital or DTS surround sound e The NTV550 Ultimate HD Media Player automatically scans your networked and local devices and organizes your movies music and photos e Or you can use live browsing for easy and fast access to your media collection e The NTV550 Ultimate HD Media Player is compatible with a wide range of media file formats e The remote control has shortcuts for quick selection and ease of use For instance you can directly access your networked and local devices use on the fly language selection and display and customize subtitles For more information on the topics covered in this manual visit the Support website at htto support netgear com Chapter 1 Getting Started 6 NTV550 Ultimate HD Media Player User Manual Front and Rear View The Ultimate HD Media Player works with most televisions and a wide variety of audio equipment Not all compatible cables are included in the package The following figure shows front and rear views of the Ultimate HD Media Player On Off switch e T Fu J Power L componenr I A OUT S PDIF ETHERNET RESET GG Component AV Out HDMI S PDIF eSATA Ethernet Reset Figure 1 Front View and Rear Vie
59. o by NETGEAR technical support If you power on the Ultimate HD Media Player and it does not start up and display the main menu try power cycling the unit If it still does not start then you might want to try changing the TV mode on the unit See Changing TV Mode No Picture on the TV on page 58 If you are fairly sure that the firmware on the unit has become corrupted for example if the unit was starting up normally and it is no longer starting then you can repair the firmware as follows 1 With the unit unplugged hold down the right front power button and plug in the unit You can release the button after 4 5 seconds This shows the Recovery menu on the screen 2 From the Recovery menu you can restore the firmware from the Internet to the latest version or you can install firmware from an attached USB device The Recovery menu looks very similar to the Update application 64 Chapter 6 Troubleshooting Supplementary Information Supported Digital Media File Formats The following file formats are supported e Video codec formats H 264 HP L4 1 VC1 MP HL AP L3 WMV MPEG 2 MP HL MPEG 4 Part 2 ASP L5 Xvid MPEG1 2 4 SD H 263 e Video container formats AVI Xvid MOV MP4 MPEG2 PS MPEG2 TS DVD ISO VOB IFO MKV ASF AVCHD DivX WMV M4A M2TS MTS MP1 MP2 MPG DVR MS e Audio formats Dolby Digital AC3 Dolby Digital Plus Dolby TrueHD DTS 2 0 DTS HD and DTS HD MA passthru MP3 up
60. o starts from the beginning on the second Ultimate HD Media Player To have all Ultimate HD Media Players play the same music simultaneously select Everywhere or add rooms one at a time e Send message Send messages from one Ultimate HD Media Player to another press A Home Information and select Send message e Monitor another Ultimate HD Media Player To monitor what is playing in another room press 4 Home O Information and use the left and right remote control buttons to scroll between rooms Chapter3 Playing Media 33 Settings Settings Menu Press Home and select Settings The Settings menu displays setup wizard This screen offers the following selections Setup wizard Enter or change the settings for the Ultimate HD Media Player Audio Video Display the audio video settings See Audio Video on page 36 Media locations View media locations that the Ultimate HD Media Player discovered See Media Locations on page 38 Parental controls and security See Parental Controls on page 39 User interface Select the language and specify other details about the user interface Network Specify a wired LAN connection standalone mode or use a network test System System information is useful for troubleshooting network problems or accessing information or settings needed for for technical support Chapter 4 Settings 34 NTV550 Ultimate HD Media Player User Manual Setup Wizard Press 4
61. or might no longer be available Play a supported media file Check the network connection Verify the existence of the file Verify the PC or server is powered on Check the access permissions on the file and folder Verify that the file format and encoding are supported Go to http kbserver netgear com products neotv550 asp and select the NTV550 then access the media formats link for file formats supported 60 Chapter 6 Troubleshooting NTV550 Ultimate HD Media Player User Manual e Unable to play this media The media could not be opened or the location is not accessible The file cannot be opened or might no longer be available Check the network connection Verify the existence of the file Check the access permissions on the file and folder e Unable to play this media The media is protected and a license could not be obtained The file is protected by Windows Media DRM and the license for the file is expired or invalid or was not granted Verify that the file is playable from Windows Media Player e Unable to play this media There are insufficient resources to open or play the media Restart the Ultimate HD Media Player If the problem persists after restarting the Ultimate HD Media Player then the media dimensions or encoding is not supported Error Messages The following table describes error messages and recommended actions when they occur Table 2 Error Messages Description
62. ost restricted e You can restrict access to specific media share locations e You can restrict access to online media content When you are browsing media if some media has been excluded due to parental controls you will see a message Press lt Eject gt to browse all media This allows you to enter the parental control PIN to access the media Once the PIN has been entered it unlocks restricted media for 1 hour Chapter 2 Browsing and Organizing Media 19 Playing Media N CAUTION Displaying static images can cause burn in on certain displays Do not display static images such as menus photos or paused videos onscreen for long periods of time Watching Videos The Ultimate HD Media Player finds the video files on your computer s hard disk on other computers on external hard drives or on other storage devices on the network Downloaded content from noncommercial sources might be of varying quality and might not play back correctly To watch a video 1 Aim the remote control at the HD media player and either press im Video or press A Home and select Video The following screen displays Recently added Recently watched Folders Categories All 563 video s Chapter 3 Playing Media 20 NTV550 Ultimate HD Media Player User Manual 2 Browse videos based on your preference Recently added View the most recently added videos and select the one you want Recently watched View recently watche
63. ports are switched off and the unit is effectively idle but you can awaken it quickly by pressing Power e Power off mode The unit is effectively off drawing 0 1W but you can still awaken it by pressing Power Powering on the unit from the full power off state takes significantly longer 30 seconds compared to 1 second Firewall Port Settings The built in Windows firewall opens ports to communicate with the Ultimate HD Media Player For other firewalls you might need to open these ports e TCP 49156 49157 49158 49159 e UDP 49152 49153 49154 49155 58 Chapter 6 Troubleshooting NTV550 Ultimate HD Media Player User Manual lf you are using a Windows PC to share media content allow access to the following ports 139 TCP 445 TCP 137 UDP and 138 UDP for file sharing services If you are using Windows Media Connect to share media from Windows configure your desktop firewall to allow ports 10243 TCP and 10280 10284 UDP If you are using the UPNP Framework under Windows XP configure your desktop firewall to allow port 1900 UDP and 2869 TCP For more information see htip support microsoft com kb 886257 Accessing Your Digital Media The following sections provide some suggestions for accessing digital media with Windows Macintosh OSX and Linux Windows System Passwords lf your system requires a password on startup you need to use one of these access methods e Recommended Enable guest access on PCs that hav
64. roduct does not contain any user serviceable components and is to be used with approved antennas only Any product changes or modifications will invalidate all applicable regulatory certifications and approvals This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Guidelines for Human Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC Declaration Of Conformity We NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 declare under our sole responsibility that the NTV550 Ultimate HD Media Player complies with Part 15 of FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and Appendix B Notification of Compliance 67 NTV550 Ultimate HD Media Player User Manual e This device must accept any interference received including interference that may cause undesired operation FCC Radio Frequency Interference Warnings 4 Instructions This equipment has been tested a
65. s in the folder If the folder contains one or more DVD files then Play shows a menu listing the available files From the folder press OK to choose which DVD to play Tips for Browsing and Searching You can browse by the type of media that you want such as videos or you can browse by folder Here are some tips to help you quickly locate media files e You can combine categories to narrow your search For example you can browse by genre and then by rating to get to R rated action movies e Some audio or video files might be stored without information in some fields such as aloum or genre If this is the case these tracks are listed in a category called Unknown e You can enter letters contained in a title to quickly find a media file by name when browsing For example enter EYE to find both Goldeneye and For your Eyes Only e When browsing on an iPod note that iTunes uses an unusual file naming convention to store music files on the iPod The Ultimate HD Media Player can display only the folder names as they are saved on the iPod To find the files use other criteria such as artist or genre e Toenter letters tap the number button to get the letters that you want For example tap 6 twice to change from M to N 16 Chapter 2 Browsing and Organizing Media NTV550 Ultimate HD Media Player User Manual Browse Folders Press Home and select Browse Folders and the following screen displays Use this feature to locate medi
66. s with a PG 13 PG TVPG or G rating are accessible at all times However files with TV 14 R NC17 TVMA or NR no rating set are accessible only if you enter the supervisor password Select the NR rating to allow access to all shared media files Note To temporarily suspend parental controls for 20 minutes and display blocked files enter the supervisor password To re establish parental controls press the power button to turn the device off and back on To block files by location Choose the shared folders that require a supervisor password 1 2 Place the files in a shared folder Press Home on the remote and select Settings gt Parental controls and security gt Share Restrictions Select the check boxes next to the shared folders that require a Supervisor password Folders with a checked box can be accessed only with the supervisor password Optional Enter an additional password for each protected folder a Press Home and select Settings gt Media Locations and select which servers to scan b Highlight the shared folder that is password protected with parental controls Menu and enter a user name and password d Select OK Press J 40 Chapter 4 Settings NTV550 Ultimate HD Media Player User Manual User Interface You can select a language and you can customize the user interface This affects the appearance of the Ultimate HD Media Player menu displays on your television Select S
67. t Settings gt Update CAUTION Your display might go black for several seconds while the updater starts Do not power off the unit during this process e To check for firmware updates for the Ultimate HD Media Player on the NETGEAR website select Update from the Internet and follow the onscreen prompts e If the firmware file is located on a USB storage device connect the device to the USB port of your Ultimate HD Media Player and select Specify a location Uncompress the zip file if necessary The img firmware file has to be on the top level root of the device If more than one file is on the device you are prompted to select a file e When the update is complete the Ultimate HD Media Player restarts A WARNING Be sure that power to your Ultimate HD Media Player unit is not interrupted during the firmware update process Failure to observe this precaution can permanently damage the unit Manage Files This feature allows you to copy files from one location to another Select Settings gt Manage Files to display the following screen Select the files that you want Then specify the destination location for the copied files 44 Chapter 4 Settings NTV550 Ultimate HD Media Player User Manual Advanced Settings Select Settings gt System gt Advanced to display the following screen Disabled Disabled The following selections are available e SACK processing SACK audio processing is used for d
68. te and time of the last media scan 46 Chapter 4 Settings Using Your PC with the NTV550 The Ultimate HD Media Player comes with a Resource CD with software you can install on your PC This software includes the Configuration Wizard and the NETGEAR NeoTV for Windows application e Configuration Wizard The Configuration Wizard helps you set up shared media on your network so that the NTV550 Ultimate HD Media Player can access it Although you can use the Windows Sharing and Security option to share media folders it is easier to use the Configuration Wizard e NeoTV for Windows application You can use this to manage your Ultimate HD Media Player from your computer Controlling the Ultimate HD Media Player from a Windows PC You can control the Ultimate HD Media Player from your PC using 2 methods e Open a Web browser and type the IP address of the NTV550 To find the IP address on the NTV550 TV menus select Settings gt System gt System Info This provides a Web interface for using the Ultimate HD Media Player You can also use the interface to set up the Ultimate HD Media Player Some operations such as adding your own RSS feeds are easiest from the Web interface since you can use the keyboard of your PC instead of the on screen keyboard of the Ultimate HD Media Player e If you install the NeoTV for Windows software run the NeoTV for Windows application which creates an icon in the system tray Click the icon and se
69. thin a menu go to the first item in the list Stop Stop the media that is currently playing Next Skip to the next item on the playlist Within a menu go to the last item in the list Repeat Repeat a track or media selection Rotate Rotate a photo Time Seek When playing a video skip ahead by a set amount of time or to a chapter Source Controls secondary audio video PIP commentary Chapter 1 Getting Started 11 NTV550 Ultimate HD Media Player User Manual Navigating with the Remote Control To go to the main menu press a Home on the remote control The following screen displays The main menu offers these selections e Video Watch videos e Music Listen to music e Photos View photos e Browse folders Look through your folders to locate the media that you want to view or listen to e Internet media Watch YouTube listen to Internet Radio view Flickr photos watch RSS videos and access local weather and news e Streaming TV and Movies This feature is coming soon e Settings View or work with system functions These menu selections are described in the following chapters of this book Popup Menus Popup displays are available only during media play e When playing videos you can use these features Video Media bar View elapsed time or a playlist Time Seek Go to a specific time or scene within a video Audio Select an audio track Aspect Change the aspect ratio only while w
70. to 320 Kbps or variable bit rate VBR WMA8 and WMA9 up to 192 Kbps or variable bit rate VBR WMAPro AAC FLAC to 5 1 192Khz PCM LPCM WAV to 5 1 192Khz Internet radio streaming MP3 MMS MKA e Photo formats JPEG BMP PNG TIFF e Subtitle formats SRT SMI SSA SUB TXT DVD PGS New formats are added regularly For the most current list visit the NETGEAR knowledge base website at htto kbserver netgear com products neotv550 asp and select NTV550 gt Media formats Appendix A Supplementary Information 65 NTV550 Ultimate HD Media Player User Manual Restoring Factory Default Settings There are three ways to restore factory default settings e Press Home and select Settings gt Restore factory defaults e Use the Reset button on the back of the Ultimate HD Media Player While the menu is displayed on the TV and you are not playing media use a pen or paperclip to tap the Reset button 3 times The TV screen displays a message asking if you want to restore default settings e Use the On Off button on the front to power off the unit Then power on the unit Wait for the LED to blink orange then press and hold the Reset button The LED starts blinking blue signaling that factory defaults are being restored and then the unit restarts The following table lists the default settings ry Network connection Wired LAN Technical Specifications Feature Description S O Data and routing protocols TCP IP D
71. ty when viewing YouTube content e When you have finished viewing the item you can save this publisher or this item in your favorites list for easy access in the future Customizing YouTube Video Playback You can use the following buttons on the remote control to make adjustments while watching videos o Fast forward or press twice to skip to the next video Toggle the aspect ratio You can press Page Up and Page Down to zoom the video in or out Press Home twice to restore the original size CO Menu toggles to and from full screen mode Radiolime RadioTime provides a categorized list of Internet radio stations based on your location You can search for programs by name or for content by key word The screen contains these selections e Local radio e Music e Talk e Sports e By Location e By Language e Podcasts e Search 30 Chapter3 Playing Media NTV550 Ultimate HD Media Player User Manual RadiolO Shoutcast You can use your Ultimate HD Media Player to access and play Internet radio programming and add items or publishers to your favorites list Note Some Internet radio stations provide a low bit rate audio stream that your amplifier or receiver might not support Try connecting the analog audio outputs of the Ultimate HD Media Player to the analog inputs of your home audio amplifier or receiver and switch the device to that input when listening to a low bit rate Internet radio station
72. ving it the same name as the video If you have multiple videos in a folder and you want them to use the same cover add a file called folder jpg in the folder When you browse media on the Ultimate HD Media Player you can browse in list form or as cover art Note For the best cover art browsing results make sure the image cache is set to a fixed fast location either on an attached USB eSATA drive or SD card or a fast network share Set the Image Cache location in Settings gt Audio Video gt Playback Options When browsing video in cover view only videos that have cover art are shown with covers Other videos are represented within the folders that contain them You can add cover art at any time as described earlier Highlight the video that you have added the cover to and the new cover is loaded and cached When you are browsing music in cover view one cover is shown for every album Finding Media on Your Network The Ultimate HD Media Player can access media from CIFS Windows file shares Samba NFS and DLNA UPNP NFS available on most NAS type devices typically offers the best performance followed by CIFS SMB Note that to access DVD media or to play media with associated external subtitles use NFS CIFS or Samba not DLNA or UPNP If your media is on a Windows PC it is sometimes not sufficient to simply share the folder containing the media For best results or if you are having difficulty seeing your media from th
73. w The following list describes the items shown in the previous figure e USB 2 Access your media from USB mass storage devices such as hard drives media players including Windows or Mac formatted Apple iPods and flash memory devices e SD Card slot Insert your SD card to access media stored on it e On Off button Turn the Ultimate HD Media Player on and off e Component video Cable not included These ports support a component video connection to a television e A V Out A V cable also called composite cable is included This is compatible with most televisions in the United States e HDMI Cable not included If your television has a High Definition Multimedia Interface HDMI connector you can use an HDMI cable for both the audio and video signal e S PDIF optical Cable not included e eSATA Connect an external SATA device e Ethernet Use this port to cable the Ultimate HD Media Player to your home router to access the Internet and media stored on computers on your network An Ethernet cable is included e Reset Reset the Ultimate HD Media Player to its factory settings To reset press and hold the button down while the unit is powering up Power Use only the power cord in the package Chapter 1 Getting Started 7 NTV550 Ultimate HD Media Player User Manual Cabling the Ultimate HD Media Player The installation guide that came in the package explains how to install your product Cabling for a typi
74. wirelessly to your home router you need the NETGEAR Universal Wi Fi Internet adapter WNCE2001 sold separately If you want to use a Powerline connection you can use the NETGEAR Home Theater Internet Connection Kit XAVB1004 sold separately 42 Chapter 4 Settings NTV550 Ultimate HD Media Player User Manual System Menu Select Settings gt System to display the following screen Location weatner amp time The following selections are available Location weather amp time Specify your location and time zone and synchronize your Ultimate HD Media Player to an Internet time server Power management The settings in this screen are Auto power off Auto standby off and Remote power key the power button in the remote control Update Update the firmware for the Ultimate HD Media Player either from a USB device or over the Internet See Updating the Firmware on page 44 Manage files Copy files from one location to another Advanced Display the Advanced Settings screen as described in Advanced Settings on page 45 System information View system information See System Information on page 46 Restore factory defaults This resets all the options to the default values as of the last installed firmware and requires a system restart Chapter 4 Settings 43 NTV550 Ultimate HD Media Player User Manual Updating the Firmware To update the firmware on your Ultimate HD Media Player press Home and selec

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