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Netgear DM602 User's Manual

1. This screen gives you more detailed information about your PPPoE or PPPoA link When the connection is up and working the amount of time that has elapsed since it came up is indicated in the Connection Time field The DM602 modem goes through the following steps to bring up a PPPoE or PPPoA connection 1 The WAN LED indicates whether the ADSL physical layer can connect to the telephone company s ADSL equipment called a DSL Access Multiplexor DSLAM The WAN LED will be solid green when this connection is made 2 Connecting to server PPP LCP negotiation and Authentication indicate whether the modem is able to reach the PPPoE or PPPoA server and authenticate the User Name and Password If one of these steps fail it may indicate that the values entered in the Setup Wizard or Basic Settings screens are not correct 3 Getting IP addresses indicates whether the modem has successfully received a DHCP assignment from the DHCP server This step is not necessary if a static IP address has been assigned 5 4 Advanced Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem Modem Device Mode Status In Modem Device Mode from the Main Menu of the browser interface click on Modem Status to display the System Status screen shown in Figure 5 4 will appear AELH METGEAR ADSL Modem DM4602 Modem Status Amie Modem Salling Dimi Wee i LWT BD eos F748 Logaut LAR FHE Mi baa E01 CE
2. Setting Up the Hardware 2 5 Reference Manual for the Model DM602 ADSL Modem ADSL Through a Modular RJ 11 Wall Jack Note The wall jack attached to the ADSL port of the modem must provide the ADSL signal on the inner pair of wires pins 2 and 3 of the 4 pin jack If this is not the case a swapper not included is necessary to move the connection to the inner pair To install the Model DM602 modem directly to the wall jack without installing a telephone 1 Connect the provided telephone cable to the wall jack 2 Connect the other end of the telephone cable to the ADSL port on the modem To install both the Model DM602 modem and a telephone 1 Plug the LINE connection from the included microfilter into the wall jack 2 Connect the DSL jack of the microfilter to the ADSL port of your modem using the telephone cable provided 3 Connect the PHONE side of the microfilter to your telephone using your existing telephone cable ADSL Through Other Wall Jacks 1 Plug the LINE connection from the included microfilter into the wall jack 2 Connect the DSL jack of the microfilter to the ADSL port of your modem using the telephone cable provided 3 Connect the PHONE side of the microfilter to your telephone using your existing telephone cable If you have additional telephones you will need to purchase additional microfilters and connect them between the telephones and the wall jack A mi
3. 1 Introduction PT ee Pe a EA 1 1 a eg ULL ene nen ee eRe eee eee Neary nT eee Teen net Senn Cnr e rere nT pnd Mon Te Tee ener ee ree 1 1 Auto Uplink and Autosensing 10 100 Ethernet ccccceeeeeeeeeeeeeeeeeeeeeeeeeeaenees 1 2 Modem OF Router Device Mode sriccastasarrctvicsgeqaissrevennecaranexieanrndacrisicsaateieassranaereiees 1 2 Modem Device Mode eee ae eee en coe ee eee cD Meer Ree aor eee eet een or ee eee 1 2 Pe Me Pe Te 1 E tects ata el ere een 1 3 Easy Installation and Management ccccsccccseeecceeseeceeesecceeeeecseusecseeseessaaseessagess 1 3 pamerane and SURDO ararnir EEEE EE EEEE En Nn 1 3 Chapter 2 Setting Up the Hardware P O EE sien eererenicresaeie 2 1 t e a e i o E E A N EEE E A 2 3 The kiocenrs Rear Fanell aesisroniirseiar ree E ine ten ene een are 2 4 Local Network Hardware Requirements cascccciasctiersisisdiotdireidicevied ciiercsistarstvsisiedlorainansiena 2 4 PP E E a E lest eine abinomes anralenesl ene 2 4 Pe ITT sisien 2 5 OT A e a TI E EE EEEE EEA E E E A 2 5 Connecting to Your ADSL Service and Telephone Provider cccccseeeeeeeeeeeeeees 2 5 ADSL Through a Modular RJ 11 Wall Jack icciicsentieusiotnnicicussolinirsieiidinisinmiegens 2 6 ADSL Through Other Wall Jacks cise rruiceseadertndcncsrreciepeedsenecgeedneenaawidcncacinedsnedes 2 6 Connectna the Power Adapter seciansisrirn ianari n aa aan EE anaE Nnn N ENNEA 2 7 TN PONT siriene a O a a S 2 7 Connecting to Your Computer crerccceiv
4. 2 3 Ethernet To connect your computer to the modem via Ethernet 1 Locate the Category 5 Ethernet cable which came with your modem 2 Connect your computer to the modem using the Ethernet cable which came with you modem USB To connect your computer to the modem via USB involves installing the USB driver then the Ethernet driver Note The USB connection option is only available for Windows PCs Also Windows 95 does not support USB without special operating system upgrades and patches 2 8 Setting Up the Hardware Reference Manual for the Model DM602 ADSL Modem 1 Install the USB driver a Insert the CD which came with your modem into the CD drive of your computer NETGEAR ADSL Modem DM602 Welcome to the NETGEAR DM602 ADSL Modem Resource CD Index With this index you ll have quick access to valuable information for setting up configuring and troubleshooting your DM602 ADSL Modem Tools The Installation Assistantis an animated guide to setting up the Register your product now to activate your warranty and to DM602 ADSL Modem It enhances the information that you ll findin obtain access to our on line support system member services the printed Installation Guide You may want to view the Installation Assistant before you start installing the DM602 ADSL Modem in your network After you have physically connected the DM602 ADSL Modem to your Freedom Personal Firewall is the best protection against network a
5. 2 Technical Specifications 10BASE T 100BASE Tx ADSL Asymmetric Digital Subscriber Line Denial of Service attack DHCP DNS Domain Name Domain Name Server DSLAM Dynamic Host Configuration Protocol IP Glossary Glossary IEEE 802 3 specification for 10 Mbps Ethernet over twisted pair wiring IEEE 802 3 specification for 100 Mbps Ethernet over twisted pair wiring See Asymmetric Digital Subscriber Line A technology for sending data over regular telephone lines ADSL allows data rates up to 8 Mbps downstream and 640 Kbps upstream A hacker attack designed to prevent your computer or network from operating or communicating See Dynamic Host Configuration Protocol See Domain Name Server A descriptive name for an address or group of addresses on the Internet Domain names are of the form of a registered entity name plus one of a number of predefined top level suffixes such as com edu uk etc For example in the address mail NETGEAR com mail is a server name and NETGEAR com is the domain A Domain Name Server DNS resolves descriptive names of network resources such as www NETGEAR com to numeric IP addresses DSL Access Multiplexor The piece of equipment at the telephone company central office that provides the ADSL signal DHCP An Ethernet protocol specifying how a centralized DHCP server can assign network configuration information to multiple DHCP clients The assigned information includes
6. If you normally use a login program such as Enternet or WinPOET to access the Internet do not launch that program 2 Configure your computer with the static IP address of 192 168 0 2 and a subnet mask of 255 255 255 0 If you need assistance with this please refer to Preparing Your Computer for TCP IP Networking on page 3 1 3 Launch your web browser and click your browser s Stop button In the Address or Location box of your browser type http 192 168 0 1 and press ENTER A login window opens as shown in Figure 4 1 below Te Flease type pour user name and password Site 152 168 0 1 Realm DMeO2 User Name admin Password z J Save this password in your password list cancel _ Figure 4 1 Modem Login window Basic Configuration ofthe Modem eg Reference Manual for the Model DM602 ADSL Modem For added security the modem is protected with a User Name and Password Note This User Name and Password are for the modem only They are not the same as any user name and password your ISP may require to access the Internet 4 Type admin in the User Name box password in the Password box and then click OK The modem s built in Web Configuration Manager screen below to your browser ABEL iy ne ts METGEAR ADSL Modem DMS502 iy P 1 Rew fc A 2 Ay a Basic Settings Hadie Baila Saling Diets Your jiet Conmection Require A Login Lagaut T vas C hi Router Status Connection Lg F LAR IF S
7. Modem Setings Priit Prt Dimer Lagaut Dire Typs Duppen Madem Seje Apply LAN IF Setup Sot Persami Fiemwann Upgrade Orvicn Mode Figure 4 5 Device Type selection window 4 5 Basic Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem 7 After selecting Modem Device type the modem sends the modem s built in Web Configuration Manager screen below see Figure 4 6 to your browser METGEAR ADSL Modem DM4502 Basic Settings Basic Modem Setings p EP Pa anita or diel Beitia Birisi Mukipiawiag Motoi LEED E Wiitial Cirta Modem Siska WPI f e257 LAR OF Stop Wi Bz S555 Sot Pamani Fiumen Upgrade Omaicn Mode Figure 4 6 Modem Device Mode Basic Settings window 8 ISP Parameters for Internet Access Your ISP will indicate whether your Multiplexing Method is VC BASED or LLC BASED and which VPI and VCI is used Enter the information in this screen The most common Multiplexing Method is LLC based If your service provider does not indicate which one is used use LLC BASED Note When the DM602 modem is set to operate in Modem Device Mode your computer must be set with a static IP address in the range of 192 168 0 2 192 168 0 253 with a subnet mask of 255 255 255 0 and a gateway address of 192 168 0 1 in order to be able to access the built in Web based Configuration Manager 9 Click on Apply Completing the Configuration Your modem is now configured to provide Intern
8. Request For Comment RFC published by the Internet Engineering Task Force IETF an open organization that defines the architecture and operation of the Internet The RFC documents outline and define the standard protocols and procedures for the Internet The documents are listed on the World Wide Web at www ietf org and are mirrored and indexed at many other sites worldwide About This Guide ix Reference Manual for the Model DM602 ADSL Modem Typographical Conventions This guide uses the following typographical conventions italics Book titles and UNIX file command and directory names courier font Screen text user typed command line entries Initial Caps Menu titles and window and button names Enter Named keys in text are shown enclosed in square brackets The notation Enter is used for the Enter key and the Return key Ctrl C Two or more keys that must be pressed simultaneously are shown in text linked with a plus sign ALL CAPS DOS file and directory names Special Message Formats This guide uses the following formats to highlight special messages Note This format is used to highlight information of importance or special interest X About This Guide Chapter 1 Introduction This chapter describes the features of the NETGEAR Model DM602 ADSL Modem About the Modem The Model DM602 ADSL Modem connects your computer to the Internet using a built in ADSL modem The DM602 modem provides you with
9. The LAN IP Setup menu allows configuration of LAN IP services such as DHCP From the Main Menu of the browser interface under Advanced click on LAN IP Setup to view the LAN IP Setup menu shown in Figure 5 6 LAN TCPRAP Setup IF Address L oo Pa l oo co fo 255 255 PIF IF Subnet Mask 255 Figure 5 6 LAN IP Setup Menu The modem is shipped preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The modem s default LAN IP configuration is e LAN IP addresses 192 168 0 1 e Subnet mask 255 255 255 0 These addresses are part of the IETF designated private address range for use in private networks and should be suitable in most applications If your network has a requirement to use a different IP addressing scheme you can make those changes in this menu Note If you change the LAN IP address of the modem while connected through the browser you will be disconnected You must then open a new connection to the new IP address and log in again Advanced Configuration of the Modem 5 7 Reference Manual for the Model DM602 ADSL Modem Changing the Modem Access Password The default user name is admin and the password for the modem s Web Configuration Manager is password Netgear recommends that you change this user name and password to a more secure combination From the Main Menu of the browser interface under the Maintenance heading select Set Password to bring up the menu sh
10. cresaravisversasintisrouereieain erase lenteationscoaatrlaess 7 3 ic SCR SUES aar E E EE at aren ane renee arte errr 7 3 Obtaining a WAN IF AGS ecinvrspncccomstarcaciiexisseibersesieereiegiearsarenioriewimarervcss 7 4 Toublieshooting PR POE or PIA saieiccnsesnsssaneaisraiesveiansay einieersaeae ney reciacincs 7 4 Troubleshooting Internet Browsing xczcscssescecetcsnscncctesnoceeseiwncedcestestencesers entender 7 5 Restoring the Default Configuration ANd Password cccccseeceeeceeeeeeeeseeeeeesuaeeeeeeaanees 7 5 Using the Default Reset DUON cccdicecrectsesececucciecarieiedanensseuionadaxaadesaceveesencaciondeenseveries 7 5 Appendix A Technical Specifications General Specifications cccccceeeeccccecceeeseeceeeeeeeeeeceeeeeeeeeceeeseeeeeeeeeeessauseeeeeeeessaseeeeeeeeas A 1 Glossary Index Contents vii viii Contents About This Guide Congratulations on your purchase of the NETGEAR Model DM602 ADSL Modem The DM602 modem provides a secure connection for a computer to the Internet through an internal ADSL modem Technical Support For help with any technical issues contact Customer Support or visit us on the Web at www NETGEAR com The NETGEAR Web site includes an extensive knowledge base answers to frequently asked questions and a means for submitting technical questions online Related Publications As you read this document you may be directed to various RFC documents for further information An RFC is a
11. depending on the way the telephone company has configured its equipment Down Stream This field displays the connection rate from the service provider to the modem in bits per second Up Stream This field displays the connection rate from the modem to the service provider in bits per second This field displays the VPI entered in the Setup Wizard or Basic Settings screen This field displays the VCI entered in the Setup Wizard or Basic Settings screen Click on the Show Statistics button to display modem usage statistics as shown in Figure 5 5 below http 192 168 0 1 secure statistics html Microsoft Internet Explorer Status RxPkts Line Down 0 100NM F ull 1153 Poll Interval sec 5 Set Interval Stop Figure 5 5 Show Statistics screen This screen shows the following statistics Table 5 4 Modem Statistics Fields Fiet _ Deseription Port The statistics for the ADSL WAN Internet and LAN local ports Status The link status of the port 5 6 Advanced Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem Table 5 4 Modem Statistics Fields continued i TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Poll Interval Specifies the intervals at which the statistics are updated in this window Click on Stop to freeze the display LAN IP Setup
12. it is important not to interrupt the Web browser by closing the window clicking a link or loading a new page If the browser is interrupted it may corrupt the software When the upload is complete your modem will automatically restart The upgrade process will typically take about one minute In some cases you may need to reconfigure the modem after upgrading DMZ Incoming traffic from the Internet is normally discarded by the modem unless the traffic is a response to one of your local computers or a service that you have configured in the Port Forwarding menu Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the Default DMZ Server The Default DMZ Server feature is helpful when using some online games and videoconferencing applications that are incompatible with NAT The modem is programmed to recognize some of these applications and to work properly with them but there are other applications that may not function well In some cases one local PC can run the application properly if that PC s IP address is entered as the Default DMZ Server Advanced Configuration of the Modem 5 9 Reference Manual for the Model DM602 ADSL Modem The Security menu shown in Figure 5 9 allows the configuration of a Default DMZ Server DMZ Default DMZ Server CE IE B eso so Figure 5 9 DMZ menu Note For security you should avoid using the DMZ Server feature When a co
13. or PPP over ATM PPPOA login e If you have selected a login program you may have incorrectly set the Service Name User Name and Password See Troubleshooting PPPoE or PPPoA below e Your ISP may check for your PC s host name Assign the PC Host Name of your ISP account to the modem in the browser based Setup Wizard e Your ISP only allows one MAC address to connect to Internet and may check for your PC s MAC address In this case inform your ISP that you have bought a new network device and ask them to use the modem s MAC address Troubleshooting PPPoE or PPPoA The PPPoA or PPPoA connection can be debugged as follows 1 Access the Main Menu of the modems configuration at http 192 168 0 1 2 Under the Maintenance heading click the Show PPPoE Status or Show PPPoA Status button depending on your connection type 3 If all of the steps indicate OK then your PPPoE or PPPoA connection is up and working 6 4 Troubleshooting Reference Manual for the Model DM602 ADSL Modem 4 If any of the steps indicates Failed you can attempt to reconnect by clicking Connect The modem will continue to attempt to connect indefinitely If you cannot connect after several minutes you may be using an incorrect Service Name User Name or Password There also may be a provisioning problem with your ISP Troubleshooting Internet Browsing If your modem can obtain an IP address but your PC is unable to
14. over ATM PPPoA accounts e Front panel LEDs for easy monitoring of status and activity e Flash memory for firmware upgrade e Free technical support seven days a week twenty four hours a day Auto Uplink and Autosensing 10 100 Ethernet The DM602 modem can connect to either a 10 Mbps standard Ethernet card or a 100 Mbps Fast Ethernet card The local LAN interface is autosensing and is capable of full duplex or half duplex operation Depending on the country of purchase the DM602 modem incorporates Auto Uplink technology also called MDI MDIX The Ethernet port will automatically sense whether the cable plugged into the port should have a normal connection e g connecting to a PC or an uplink connection e g connecting to a router switch or hub That port will then configure itself to the correct configuration This feature also eliminates the need to worry about crossover cables as Auto Uplink will accommodate either type of cable to make the right connection Modem or Router Device Mode The DM602 modem can be set to operate in either Modem Device Mode or Router Device Mode The DM602 sold in Germany defaults to Modem Mode Modem Device Mode When set to operate in Modem Device Mode your computer must be configured for whatever settings your ISP requires Also if your ISP uses software to establish your Internet connection such software must be run on your computer 1 2 Introduction Reference Manual for t
15. to Automatically Configure TCP IP Settings After the TCP IP protocol components are installed the PC must be assigned specific information about itself and resources that are available on its network The simplest way to configure this information is to allow the computer to obtain the information from the internal DHCP server of the DM602 modem To use DHCP with the recommended default addresses follow these steps 1 Connect the PC to the modem then restart the modem 2 On the PC open the Network control panel refer to the previous section and select the Configuration tab From the components list select TCP IP gt your Ethernet adapter and click Properties In the IP Address tab select Obtain an IP address automatically Select the Gateway tab If any gateways are shown remove them Click OK Restart the PC 2 i e ee eee Selecting Windows Internet Access Method To select Windows LAN Internet access method follow these steps 1 On the Windows taskbar click the Start button point to Settings and then click Control Panel 2 Double click the Internet Options icon 3 Select I want to set up my Internet connection manually or I want to connect through a Local Area Network and click Next 4 Select I want to connect through a Local Area Network and click Next 5 Uncheck all boxes in the LAN Internet Configuration screen and click Next 6 Proceed to the end of the Wizard 3 4 Prep
16. 3 45 67 89 ab See Most Significant Bit or Most Significant Byte See Maximum Receive Unit The size in bytes of the largest packet that can be sent or received The portion of a number address or field that is farthest left when written as a single number in conventional hexadecimal ordinary notation The part of the number having the most value See Network Address Translation A number that explains which part of an IP address comprises the network address and which part is the host address on that network It can be expressed in dotted decimal notation or as a number appended to the IP address For example a 28 bit mask starting from the MSB can be shown as 255 255 255 192 or as 28 appended to the IP address Glossary Network Address Translation NID Packet PPP PPPoA PPPoE PPP over ATM PPP over Ethernet PPTP PSTN Point to Point Protocol RFC RIP Router Routing Information Protocol Subnet Mask Glossary Reference Manual for the Model DM602 ADSL Modem A technique by which several hosts share a single IP address for access to the Internet Network Interface Device The point of demarcation where the telephone line comes into the house A block of information sent over a network A packet typically contains a source and destination network address some protocol and length information a block of data and a checksum See Point to Point Protocol See PPP over ATM See PPP over Eth
17. Default Reset button on the rear panel of the modem 1 Quickly press the Default Reset button three times 2 The Test LED to turns on about 10 seconds Wait for the modem to reboot Troubleshooting 6 5 Reference Manual for the Model DM602 ADSL Modem 6 6 Troubleshooting Appendix A Technical Specifications This appendix provides technical specifications for the Model DM602 ADSL Modem General Specifications Network Protocol and Standards Compatibility Data and Routing Protocols Power Adapter North America United Kingdom Australia Europe Japan All regions output Technical Specifications TCP IP DHCP server and DHCP relay RFC 1483 2684 Bridged Ethernet Encapsulation RFC 2516 PPP over Ethernet PPPoE RFC 2364 PPP over ATM PPPoA 120V 60 Hz input 240V 50 Hz input 230V 50 Hz input 100V 50 60 Hz input 15 V AC 1 0 A output 30W maximum A 1 Reference Manual for the Model DM602 ADSL Modem Physical Specifications Dimensions 174 by 118 by 28 mm 6 9 by 4 6 by 1 1 in Weight 0 29 kg 0 63 Ib Environmental Specifications Operating temperature 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Electromagnetic Emissions Meets requirements of FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B Interface Specifications LAN 1OBASE T or lOOBASE Tx RJ 45 USB 1 1 WAN ADSL RJ 11 pins 2 and 3 T1 413 GDMT G Lite ITU Annex A A
18. E Nindows Networking Component sesser anges A on 1 Pea Me I saciesas aiaa E E haai aN E Eca aE AEn S T e A EO EEE N PEE E E EEE Chapter 4 Basic Configuration of the Modem Accessing the Web Configuration Manager in the Modem ccccceeteeeeeeeeeeeees Configuring the Modem in Router Device Mode lor an ISF Account with PFPFoOE OF PPFOA LOU arise svivincsrsscrdcaretieincseysrseiomaennsedantie Configuring the Modem in Modem Device Mode lora Fred ciato TORF ACCOUN aeeeenen aera nen omen ene nr enn rhei on ener ae irriteer tet Gompleting the Wag 8 0 gh 2 gener een te renee erent nae serene nen Meleemn nr inee we Nearer ar Chapter 5 Advanced Configuration of the Modem Vi Router Device Mode Status ccccccecceccccecececccescececccccceccecucecaseuneeaess Modem Device Mode Status cccccececcececcccececccececcncuccececsccececscacausaeceaeesuaucesseanaeeas cies IP passat e E M 4 4 u ri scans r EENE E E PAIE EE A PEPEE PAES AE AEE A AA S ATE a 5 8 Contents Be Oe Fe Be T ENE E E a EEEE 5 10 Chapter 6 Troubleshooting BASG FUNCIONI sraji a a ar e a O 7 1 PAR CEU ANOTE IT serier EENE ESEE E A E 7 1 Troubleshooting the Modem s Web Configuration Interface ccccccseeeeeseeeeeeeeeeeens 7 2 Troubleshooting the ISP COMECON cccccccceeecceeeesceeeeeeeeeeceeeeeaeeeeeeeeessseaeeeeesseaaaees 7 3 acters escent oe oe sees neces eg AT 7 3 VAN LED BINEI TOON dd
19. IP addresses DNS addresses and gateway router addresses See Internet Protocol Reference Manual for the Model DM602 ADSL Modem IP Address IPSec IPX ISP Internet Protocol LAN Local Area Network MAC address MSB MRU Maximum Receive Unit Most Significant Bit or Most Significant Byte NAT Netmask A four byte number uniquely defining each host on the Internet Ranges of addresses are assigned by Internic an organization formed for this purpose Usually written in dotted decimal notation with periods separating the bytes for example 134 177 244 57 Internet Protocol Security IPSec is a series of guidelines for securing private information transmitted over public networks IPSec is a VPN method providing a higher level of security than PPTP See Internet Packet Exchange Internet service provider The main internetworking protocol used in the Internet Used in conjunction with the Transfer Control Protocol TCP to form TCP IP See local area network LAN A communications network serving users within a limited area such as one floor of a building A LAN typically connects multiple personal computers and shared network devices such as storage and printers Although many technologies exist to implement a LAN Ethernet is the most common for connecting personal computers Media Access Control address A unique 48 bit hardware address assigned to every Ethernet node Usually written in the form 01 2
20. Reference Manual for the Model DM602 ADSL Modem NETGEAR NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA Phone 1 888 NETGEAR SM DM602 October 2002 2002 by NETGEAR Inc All rights reserved Trademarks NETGEAR is a trademark of Netgear Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Federal Communications Commission FCC Compliance Notice Radio Frequency Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does c
21. Select Properties 5 Verify that Client for Microsoft Networks and Internet Protocol TCP IP are present If not select Install and add them 6 Select Internet Protocol TCP IP click Properties and verify that Obtain an IP address automatically is selected Preparing Your Computer 3 5 Reference Manual for the Model DM602 ADSL Modem 7 Click OK and close all Network and Dialup Connections windows 8 Make sure your PC is connected to the modem then reboot your PC Verifying TCP IP Properties To check your PC s TCP IP configuration 1 On the Windows taskbar click the Start button and then click Run The Run window opens 2 Type emd and then click OK A command window opens 3 Type ipconfig all Your IP Configuration information will be listed and should match the values below if you are using the default TCP IP settings that NETGEAR recommends e IP addresses 192 168 0 2 through 192 168 0 253 e The subnet mask is 255 255 255 0 e The default gateway is 192 168 0 1 4 Type exit Configuring A Macintosh for TCP IP Networking Beginning with Macintosh Operating System 7 TCP IP is already installed on the Macintosh On the Macintosh you will need to configure TCP IP to use DHCP Configuring MacOS 8 6 or 9 x for TCP IP Networking 1 From the Apple menu select Control Panels then TCP IP 3 6 Preparing Your Computer Reference Manual for the Model DM602 ADSL Modem The TCP IP Contro
22. a Network LAN of the modem MAC Address This field displays the Ethernet MAC address being used by the LAN port of the modem IP Address This field displays the IP address being used by the ADSL WAN port of the modem If no address is shown the modem cannot connect to the Internet IP Subnet Mask This field displays the IP Subnet Mask being used by the ADSL WAN port of the modem Modem These parameters apply to the ADSL modem section of the modem ADSL Firmware Version This field displays the ADSL chipset firmware version Modem Status This field displays the state of the ADSL connection to your service provider either Connecting or Connected Connect Mode This field displays the protocol used to connect to your service provider When the ADSL link comes up the connection will be either Fast or Interleaved depending on the way the telephone company has configured its equipment Down Stream This field displays the connection rate from the service provider to the modem in bits per second Up Stream This field displays the connection rate from the modem to the service provider in bits per second VPI This field displays the VPI entered in the Setup Wizard or Basic Settings screen This field displays the VCI entered in the Setup Wizard or Basic Settings screen 5 2 Advanced Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem Click on the Show Statistics button to display mod
23. are Reference Manual for the Model DM602 ADSL Modem The Modem s Front Panel The front panel of the DM602 modem Figure 2 2 contains status LEDs ETGEAR O Figure 2 2 DM602 Front Panel You can use some of the LEDs to verify connections Table 2 1 lists and describes each LED on the front panel of the DM602 modem Table 2 1 LED Descriptions Power On Power is supplied to the modem Off Power is not supplied to the modem 0 a Internet On Green The ADSL port has linked with the service provider Blink Green Data is being transmitted or received over the ADSL port Blink Yellow The ADSL port is attempting to train with the service provider Off The ADSL port is not making contact with the service provider USB On Data is being transmitted or received Off No link is detected on this port Ethernet On Green The Local port has detected a link with a 100 Mbps device Blink Green Data is being transmitted or received at 100 Mbps Ir On Yellow The Local port has detected a link with a 10 Mbps device Blink Yellow Data is being transmitted or received at 10 Mbps Off No link is detected on this port Setting Up the Hardware 2 3 Reference Manual for the Model DM602 ADSL Modem The Modem s Rear Panel The rear panel of the Model DM602 modem Figure 2 3 contains port connections and a power switch Figure 2 3 DM602 Rear Panel Viewed from left to right the rear panel contains the followin
24. aring Your Computer Reference Manual for the Model DM602 ADSL Modem Verifying TCP IP Properties Windows After your PC is configured and has rebooted you can check the TCP IP configuration using the utility winipcfg exe 1 On the Windows taskbar click the Start button and then click Run 2 Type winipcfg and then click OK The IP Configuration window opens which lists among other things your IP address subnet mask and default gateway 3 From the drop down box select your Ethernet adapter The window is updated to show your settings which should match the values below if you are using the default TCP IP settings that NETGEAR recommends e IP addresses 192 168 0 2 through 192 168 0 253 e The subnet mask is 255 255 255 0 e The default gateway is 192 168 0 1 Configuring Windows NT or 2000 for TCP IP Networking As part of the PC preparation process you need to assure TCP IP is installed and configured on the PC Before starting locate your Windows CD which you may need to insert during the TCP IP installation process Install or Verify Windows Networking Components To install or verify the necessary components for IP networking 1 On the Windows taskbar click the Start button point to Settings and then click Control Panel 2 Double click the Network and Dialup Connections icon 3 If an Ethernet adapter is present in your PC you should see an entry for Local Area Connection Double click that entry 4
25. ause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio T V technician for help EN 55 022 Declaration of Conformance This is to certify that the Model DM602 ADSL Modem is shielded against the generation of radio interference in accordance with the application of Council Directive 89 336 EEC Article 4a Conformity is declared by the application of EN 55 022 Class B CISPR 22 Bestatigung des Herstellers Importeurs Es wird hiermit best tigt daB das Model DM602 ADSL Modem gem der im BMPT AmtsblVfg 243 1991 und Vfg 46 1992 aufgef hrten Bestimmungen entst rt ist Das vorschriftsmaBige Betreiben einiger Ger te z B Testsender kann jedoch gewissen Beschr nkungen unterliegen Lesen Sie dazu bitte die Anmerkungen in der Betriebsanleitung Das Bundesamt fiir Zulassungen in der Telekommunikation wurde davon unterrichtet daB dieses Ger t auf den Markt gebracht wurde und es ist berechtigt die Serie auf die Erf llung der Vorschriften hin zu berpr fen Certificate of the Manufacturer Importer It is hereby certifi
26. blem may be one of the following e Check that the telephone company has made the connection to your line and tested it e Verify that you are connected to the correct telephone line If you have more than one phone line be sure that you are connected to the line with the ADSL service It may be necessary to use a Swapper if you ADSL signal is on pins and 4 or the RJ 11 jack The Model DM602 modem uses pins 2 and 3 Troubleshooting 6 3 Reference Manual for the Model DM602 ADSL Modem Obtaining a WAN IP Address If your modem is unable to access the internet and your WAN LED is green or blinking green you should determine whether the modem 1s able to obtain a WAN IP address from the ISP Unless you have been assigned a static IP address your modem must request an IP address from the ISP You can determine whether the request was successful using the browser interface To check the WAN IP address from the browser interface 1 Launch your browser and select an external site such as www netgear com 2 Access the Main Menu of the modem s configuration at http 192 168 0 1 3 Under the Maintenance heading check that an IP address is shown for the WAN Port If 0 0 0 0 is shown your modem has not obtained an IP address from your ISP If your modem is unable to obtain an IP address from the ISP the problem may be one of the following e Your ISP may require a login program Ask your ISP whether they require PPP over Ethernet PPPoE
27. cess the Internet When you start an Internet application your modem will automatically log you in 2 Next enter the Idle Time out value in minutes Note PPPoE and PPPoA will authenticate with the network when you have data to transmit The modem will stay connected until you stop transmitting and will then wait for the login time out to expire before disconnecting Basic Configuration of the Modem 4 3 Reference Manual for the Model DM602 ADSL Modem 3 Domain Name Server DNS Address Usually the Get Automatically from ISP setting will work If your ISP does not automatically transmit DNS addresses to the modem during login select Use these DNS servers and enter the IP address of your ISP s Primary DNS Server If a Secondary DNS Server address is available enter it also 4 If your ISP requires Multiplexing and Virtual Circuit configuration enter those parameters These values are factory set but you should verify that they are correct for your ISP Use the modem s built in Web Configuration Manager to set these parameters as needed 5 Click on Apply Your modem is now configured to provide Internet access for your computer When your PC is configured correctly your modem automatically accesses the Internet when your computer requires access It is not necessary to run a dialer or login application such as Dial Up Networking or Enternet to connect log in or disconnect These functions are performed automat
28. crofilter is required for each telephone on the line Note Microfilters are required to isolate your ADSL signal from your telephone signal If microfilters are not used or if they are connected backward you may notice a ticking noise on your telephone and the performance of your ADSL line may be affected 2 6 Setting Up the Hardware Reference Manual for the Model DM602 ADSL Modem Connecting the Power Adapter To connect the power adapter to the modem 1 Plug the connector of the power adapter into outlet on the rear panel of the modem 2 Plug the other end of the adapter into an AC power outlet 3 Verify that the PWR LED on the modem is lit Verifying Power After applying power to the modem complete the following steps to verify that power is correctly applied 1 When power is first applied verify that the Power LED comes on All LEDs will be briefly tested 2 After approximately 10 seconds verify that the local Ethernet or USB port LED 1s lit for the port that is connected to your computer 3 Ifa ports LED is lit a link has been established to the connected device If a local Ethernet port is connected to a 100 Mbps device verify that the port s LED is green If the port is 10 Mbps the LED should be yellow Setting Up the Hardware 2 7 Reference Manual for the Model DM602 ADSL Modem Connecting to Your Computer Your computer will attach to either the Ethernet or USB 1 1 modem ports shown in Figure
29. dows 3 1 does not include a TCP IP component You need to purchase a third party TCP IP application package such as NetManage Chameleon e Macintosh Operating System 7 or later includes the software components for establishing a TCP IP network e All versions of UNIX or Linux include TCP IP components Follow the instructions provided with your operating system or networking software to install TCP IP on your computer Preparing Your Computer 3 1 Reference Manual for the Model DM602 ADSL Modem In most cases you should install TCP IP so that the computer obtains its specific network configuration information automatically from a DHCP server during bootup The DM602 modem is shipped preconfigured as a DHCP server The modem assigns the following TCP IP configuration information for one computer only automatically when your computer is rebooted e Computer IP addresses 192 168 0 2 e Subnet mask 255 255 255 0 e Gateway address the modem 192 168 0 1 Configuring Windows 95 98 and ME for TCP IP Networking As part of the PC preparation process 1f TCP IP is not already installed you need to manually install and configure TCP IP on your computer Before starting locate your Windows CD you may need to insert it during the TCP IP installation process Install or Verify Windows Networking Components To install or verify the necessary components for IP networking 1 On the Windows taskbar click the Start button point to Settin
30. e login program from your computer It is not necessary to uninstall the login program If you prefer to run the software on your computer which performs the login you can do so by configuring the modem to operate in Modem Device Mode Is Your ISP Configuration for a Static IP Address More and more ISPs are dynamically assigning configuration information However if your ISP does not dynamically assign configuration information but instead gave you a fixed configuration your ISP should have given you the following basic information for your account e An IP address and subnet mask e A gateway IP address which is the address of the ISP s router e One or more domain name server DNS IP addresses e Host name and domain suffix For example your account s full server names may look like this mail xxx yyy com In this example the domain suffix is xxx yyy com Preparing Your Computer 3 9 Reference Manual for the Model DM602 ADSL Modem If an ISP technician configured your computer during the installation of the service for a static IP address or if you configured it for a static IP address using instructions provided by your ISP you need to be sure you have that configuration information recorded You will need to configure your computer s TCP IP settings to use a static IP address then connect to the modem to configure it Once the modem is set to operate in Modem Device Mode you will need to reconfigure your computer with
31. ed that the Model DM602 ADSL Modem has been suppressed in accordance with the conditions set out in the BMPI Amtsbl Vfg 243 1991 and Vfg 46 1992 The operation of some equipment for example test transmitters in accordance with the regulations may however be subject to certain restrictions Please refer to the notes in the operating instructions Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market and has been granted the right to test the series for compliance with the regulations Voluntary Control Council for Interference VCCI Statement This equipment is in the second category information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling Customer Support Refer to the Support Information Card that shipped with your Model DM602 ADSL Modem World Wide Web NETGEAR maintains a World Wide Web home page that you can access at the universal resource locator URL http www netgear com A direct connection to the Internet and a Web browser such as Internet Explorer or Netscape are required Contents About This Guide Chapter
32. em usage statistics as shown in Figure 5 2 below 3 http 192 168 0 1 secure statistics html Microsoft Internet Explorer Status TxPkts RxPkts Line Down 0 0 100 1 F ull 0 1153 Poll Interval sec 5 Set Interval Stop Figure 5 2 Show Statistics screen This screen shows the following statistics Table 5 2 Router Statistics Fields a ee Port The statistics for the ADSL WAN Internet and LAN local ports Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Poll Interval Specifies the intervals at which the statistics are updated in this window Click on Stop to freeze the display Advanced Configuration of the Modem 5 3 Reference Manual for the Model DM602 ADSL Modem Click the PPP Status button to display the progress of the PPPoE or PPPoA connection as shown in Figure 5 3 below E PPPoE Status Microsoft Internet Explorer Connection Time 00 01 13 Connecting to server OK PPP LCP negotiation OK Authentication OK Getting IP addresses OK Connect Disconnect E Done l Interet 2 Figure 5 3 PPP Status screen The modem will automatically authenticate with the PPPoE or PPPoA network when you have data to transmit You can manually connect to the network by clicking on the Connect button
33. ernet PPPoA PPP over ATM is a protocol for connecting remote hosts to the Internet over an always on connection by simulating a dial up connection PPPoE PPP over Ethernet is a protocol for connecting remote hosts to the Internet over an always on connection by simulating a dial up connection Point to Point Tunneling Protocol A method for establishing a virtual private network VPN by embedding Microsoft s network protocol into Internet packets Public Switched Telephone Network PPP A protocol allowing a computer using TCP IP to connect directly to the Internet Request For Comment Refers to documents published by the Internet Engineering Task Force IETF proposing standard protocols and procedures for the Internet RFCs can be found at www ietf org See Routing Information Protocol A device that forwards data between networks An IP router forwards data based on IP source and destination addresses A protocol in which routers periodically exchange information with one another so that they can determine minimum distance paths between sources and destinations See netmask Reference Manual for the Model DM602 ADSL Modem USB UTP VCI VPI VPN WAN Wide Area Network Windows Internet Naming Service WINS Universal Serial Bus An external bus standard that supports data transfer rates of 12 Mbps A single USB port can be used to connect up to 127 peripheral devices such as network interface adapte
34. et access for your computer The following chapters describe how to configure the Advanced features of your modem and how to troubleshoot problems that may occur 46 Basie Configuration of the Modem Chapter 5 Advanced Configuration of the Modem This chapter describes how to configure the advanced features of your Model DM602 ADSL Modem These features can be found under the Advanced heading in the Main Menu of the browser interface Router Device Mode Status The Router Status menu provides a limited amount of status information From the Main Menu of the browser interface click on Router or Modem Status depending on what mode the device is in Then the System Status screen shown in Figure 5 1 will appear NETGEAR ADSL Modem DM4502 Router Statue Basic Router Settings Fine Wed ai JIHAT E Airi 78s Lagaut LAN Pit MAC Additis Ohh Sh ai k Router Status IP Adhioss 1a 04 LAN IF Setep iP Subtest Mick 265 265 2550 Sot Paxewnord Fiemwann Upgrade Bidaiei ADS Fiia waak ET7 3 Bijt Siia me a r One Conmact Meds Omen Mode Dewi Stren OKs lip Sioa ORS Vi 1 vol 37 Show Seats Show EPP Stes Figure 5 1 Router Mode Status screen Advanced Configuration of the Modem 5 1 Reference Manual for the Model DM602 ADSL Modem This screen shows the following parameters Table 5 1 Router Status Fields Fis Beserption This field displays the modem firmware version LAN Port These IP parameters apply to the Local Are
35. g features e 15 V AC power adapter outlet e USB port for connecting the modem to the local PC e Ethernet port for connecting the modem to the local PC e Factory Default Reset push button e ADSL WAN port for connecting the modem to the ADSL service provider Local Network Hardware Requirements The Model DM602 ADSL Modem 1s intended for use with computers that connect by twisted pair Ethernet or USB cables PC Requirements To install and run the DM602 modem with your computer the computer must have an installed Ethernet Network Interface Card NIC and an Ethernet cable or an available USB port If the PC will connect at 100 Mbps you must use a Category 5 CATS cable such as the cable provided with your modem 2 4 Setting Up the Hardware Reference Manual for the Model DM602 ADSL Modem Access Requirement The Model DM602 ADSL Modem contains a built in ADSL modem which connects directly to an ADSL service provider Connecting the Modem Before using your modem you need to do the following e Connect your Ethernet or USB cable from the computer to the modem see page 2 8 e Connect the line from your ADSL service provider to the ADSL port of the modem see page 2 5 e Connect the power adapter see page 2 7 A typical installation is shown in Figure 2 4 below Figure 2 4 Typical installation Connecting to Your ADSL Service and Telephone Provider The ADSL and telephone connections may vary by region
36. gs and then click Control Panel 2 Double click the Network icon The Network window opens which displays a list of installed components 3 2 Preparing Your Computer Reference Manual for the Model DM602 ADSL Modem Network Configuration Identification Access Contra The following network components are installed Client for Microsoft Networks NETGEAR FASTOTs Fast Ethernet PC Adapter ye TCPAP Primary Network Logon Client for Microsoft Networks File and Print Sharing Description You must have an Ethernet adapter the TCP IP protocol and Client for Microsoft Networks Note It is not necessary to remove any other network components shown in the Network window in order to install the adapter TCP IP or Client for Microsoft Networks If you need the adapter a Click the Add button b Select Adapter and then click Add c Select the manufacturer and model of your Ethernet adapter and then click OK If you need TCP IP a Click the Add button b Select Protocol and then click Add c Select Microsoft d Select TCP IP and then click OK If you need Client for Microsoft Networks Preparing Your Computer 3 3 Reference Manual for the Model DM602 ADSL Modem a Click the Add button b Select Client and then click Add c Select Microsoft d Select Client for Microsoft Networks and then click OK 3 Restart your PC for the changes to take effect Enabling DHCP
37. h the values below if you are using the default TCP IP settings that NETGEAR recommends e IP addresses 192 168 0 2 through 192 168 0 253 e The subnet mask is 255 255 255 0 e The default gateway is 192 168 0 1 If you do not see these values you may need to restart your Macintosh or you may need to switch the Configure setting to a different option then back again to Using DHCP Server 3 8 Preparing Your Computer Reference Manual for the Model DM602 ADSL Modem Verifying the Readiness of Your DSL Internet Account For access to the Internet you need to contract with an Internet service provider ISP for a single user Internet access account using a DSL modem For a single user Internet account your ISP supplies TCP IP configuration information With a typical account much of the configuration information is dynamically assigned when your computer is first booted up while connected to the ISP and you will not need to know that dynamic information Are Login Protocols Used Some ISPs require login protocol which requires you to enter a login name and password in order to access the Internet If you run a program such as WinPOET or EnterNet to connect to your Internet account then your account uses PPP over Ethernet PPPoE If login protocols are used you can configure your modem to operate in router mode After the modem is configured it will perform the login task when needed and you will no longer need to run th
38. he Model DM602 ADSL Modem Router Device Mode In Router Device Mode the DM602 supports configuration of the Transmission Control Protocol Internet Protocol TCP IP parameters and login functions on the modem e Automatic Configuration of Attached computer by DHCP In Router Device Mode the DM602 modem dynamically assigns network configuration information including IP gateway and domain name server DNS addresses to your computer using DHCP This feature greatly simplifies configuration of your computer e Automatic Login for PPPoE and PPPoA In Router Device Mode PPPoE and PPPoA configuration of the modem provides always on connections to the Internet This feature eliminates the need to run a login program on your computer Easy Installation and Management You can install configure and operate the Model DM602 ADSL Modem within minutes after connecting it to the network The following features simplify installation and management tasks e Animated installation assistant The Resource CD contains an animated installation assistant to guide you through set up e Browser based management Browser based configuration allows you to easily configure your modem from almost any type of personal computer such as Windows Macintosh or Linux The modem includes built in online help accessed via the browser based Web Management Interface e Visual monitoring The DM602 modem s front panel LEDs provide an easy way to monitor its status and act
39. high speed ADSL Internet access There is no need to run software on the computer to connect and you can choose how long you want the connection to remain available after there is no activity on your computer With minimum setup you can install and use the modem in minutes Key Features The DM602 modem provides the following features e Easy web based setup for installation and management e Direct connection to the Internet using the built in ADSL modem e USB connection to your computer eliminates the need for installing an Ethernet card e Modem or Router Device Mode Modem Device Mode supports configuration of your Internet connection on your computer and running software on your computer to log in to your ISP if needed Router Device Mode supports configuration of your Internet connection on your DM602 modem and can be configured to automatically log in to your ISP if needed Introduction 1 1 Reference Manual for the Model DM602 ADSL Modem e Protocol Support Dynamic Host Configuration Protocol DHCP server for dynamically assigning network configuration information to one computer DHCP client for dynamically obtaining configuration information from the Internet Service Provider ISP Point to Point Protocol PPP over Ethernet PPPoE support PPP over ATM PPPoA support e Automatic Login Capability executes user login for Point to Point Protocol over Ethernet PPPoE or Point to Point Protocol
40. hould first determine whether you have an ADSL link with the service provider The state of this connection is indicated with the WAN LED WAN LED Green or Blinking Green If your WAN LED is green or blinking green then you have a good ADSL connection You can be confident that the service provider has connected you line correctly and that your wiring is correct WAN LED Blinking Yellow If your WAN LED is blinking yellow then your modem is attempting to make an ADSL connection with the service provider The LED should turn green within several minutes If the WAN LED does not turn green disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green WAN LED there may be a problem with your wiring If the telephone company has tested the ADSL signal at your Network Interface Device NID then you may have poor quality wiring in your house WAN LED Off If the WAN LED 1s off disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green WAN LED the pro
41. ically by the modem Configuring the Modem in Modem Device Mode for a Fixed Static TCP IP Account If your Internet service account uses Fixed TCP IP assignment you will use the modem in Modem Device Mode To configure the modem for Internet access using your browser 1 Turn on the modem and wait at least ten seconds for initialization to complete 2 Reboot your computer to obtain DHCP configuration from the modem 3 Launch your web browser and click your browser s Stop button A In the Address or Location box of your browser type http 192 168 0 1 and press ENTER For added security the modem is protected with a User Name and Password Note This User Name and Password are for the modem only They are not the same as any user name and password your ISP may require to access the Internet 44005 2 Basie Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem A login window opens as shown in Figure 4 4 below Please type your user name and password Site 192 168 0 1 Realm DMEO2 User Name admin Password E Save this password in your password list Cancel Figure 4 4 Modem Login window 5 Type admin in the User Name box password in the Password box and then click OK 6 When the Basic Settings screen appears see Figure 4 2 click the Advanced Device Mode link to bring up the Device Type selection screen below see Figure 4 5 NETGEAR ADSL Modem DM402 Device Type Basic
42. ivity Maintenance and Support NETGEAR offers the following features to help you maximize your use of the DM602 modem e Flash memory for firmware upgrade e Free technical support seven days a week twenty four hours a day Introduction 1 3 Reference Manual for the Model DM602 ADSL Modem 1 4 Introduction Chapter 2 Setting Up the Hardware This chapter describes the Model DM602 ADSL Modem hardware and provides instructions for installing it Package Contents The product package should contain the following items ADSL Modem DM602 Power adapter Category 5 100 Mbps Ethernet cable DM602 ADSL Modem Resource CD installation guide support information card amp warranty registration card Phone Cable Figure 2 1 DM602 Package Contents Setting Up the Hardware 2 1 Reference Manual for the Model DM602 ADSL Modem e Model DM602 ADSL Modem e AC power adapter varies by region e Category 5 Cat 5 Ethernet cable e USB Cable depending on the country of purchase e Telephone cable e Microfilters quantity and type vary by region e Model DM602 Resource CD including This guide Application Notes e DM602 ADSL Modem Installation Guide e Warranty Card e Support Information Card If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the modem for repair 2 2 Setting Up the Hardw
43. l Panel opens TCP IP Connect via Ethernet Setup Configure Using DHCP Server IF Address will be supplied by server gt Subnet mask lt lt will be supplied by server gt Router address will be supplied by server gt Search domains Name server addr lt willbe supplied by server gt 2 From the Connect via box select your Macintosh s Ethernet interface 3 From the Configure box select Using DHCP Server You can leave the DHCP Client ID box empty 4 Close the TCP IP Control Panel 5 Repeat this for each Macintosh on your network Configuring MacOS X for TCP IP Networking 1 From the Apple menu choose System Preferences then Network 2 If not already selected select Built in Ethernet in the Configure list 3 If not already selected Select Using DHCP in the TCP IP tab 4 Click Save Preparing Your Computer 3 7 Reference Manual for the Model DM602 ADSL Modem Verifying TCP IP Properties for Macintosh Computers After your Macintosh is configured and has rebooted you can check the TCP IP configuration by returning to the TCP IP Control Panel From the Apple menu select Control Panels then TCP IP TCP IP Connect wia Ethernet Setup Configure Using DHCP Server IPF Address 192 168 0 2 Subnet mask 255 205 255 252 Router address 192 168 0 1 Search domains Mame serwer addr 192 168 0 1 The panel is updated to show your settings which should matc
44. load any web pages from the Internet e Your PC may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the modem s configuration reboot your PC and verify the DNS address as described in Verifying TCP IP Properties Windows on page 3 5 Alternatively you may configure your PC manually with DNS addresses as explained in your operating system documentation e Your PC may not have the modem configured as its TCP IP gateway If your PC obtains its information from the modem by DHCP reboot the PC and verify the gateway address as described in Verifying TCP IP Properties Windows on page 3 5 Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings changing the modem s administration password to password and the IP address to 192 168 0 1 You can erase the current configuration and restore factory defaults in two ways e Use the Default Reset button on the rear panel of the modem Use this method for cases when the administration password or IP address is not known Using the Default Reset button To restore the factory default configuration settings without knowing the administration password or IP address you must use the
45. mputer is designated as the Default DMZ Server it loses much of the protection of the modem and is exposed to many exploits from the Internet To assign a computer or server to be a Default DMZ server 1 Check the check box to enable the DMZ feature 2 Type the IP address for that server 3 Click Apply Note If you need to delete the IP address of the DMZ server you must enter 0 0 0 0 as the address and then click the Apply button Device Mode The modem includes a limited feature router to make the process of configuring your connection easier and more secure You can change the operation of the modem from Modem Device Mode to Router Device Mode In Modem Device Mode the modem operates like a DSL modem passing all the Internet communications directly to your computer where you must then configure your settings and logon settings as needed 5 10 Advanced Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem In Router Device Mode the modem provides limited router functionality which allows you to have the modem perform any logon steps your ISP may require In this mode it is also easier to configure your computer by taking advantage of the automatic configuration capabilities of DHCP which the router provides The Device Mode menu shown in Figure 5 10 allows the configuration of modem in router mode or modem mode Device Mode Product Mame OMBO Device Type DMB02 Moderm Figure 5 10 De
46. n is set to be in Router Device Mode If it gets reset to Modem Device Mode your PC will need to be configured with a static IP address of 192 168 0 2 a Subnet Mask of 255 255 255 0 and a Gateway Address of 192 168 0 1 to be able to connect to the modem s built in configuration pages Otherwise you can use the reset button at the back of the modem to put it back in Router Device mode and connect from a computer set to automatically get it s TCP IP settings via the DHCP server in the mode e Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure the Java applet is loaded e Try quitting the browser and launching it again e Make sure you are using the correct login information The factory default login name is admin and the password is password Make sure that CAPS LOCK is off when entering this information If the modem does not save changes you have made in the Web Configuration Interface check the following e When entering configuration settings be sure to click the APPLY button before moving to another menu or tab or your changes are lost e Click the Refresh or Reload button in the Web browser The changes may have occurred but the Web browser may be caching the old configuration 6 2 Troubleshooting Reference Manual for the Model DM602 ADSL Modem Troubleshooting the ISP Connection ADSL link If your modem is unable to access the Internet you s
47. nd configured your computer you ll need to configure the malicious hackers and security threats when going online DM602 ADSL Modem using a browser such as Microsoft Internet Also includes additional security and privacy features to protect Explorer or Netscape Navigator Use this link to open your default personal information block ads and cookies and secure browser to the DM602 ADSL Modem s IP address 192 168 0 1 passwords For instructions on how to install configure and automatically You ll need to log in using the default user name use Freedom Personal Firewall read the Getting Started admin and the default password password to be able to configure guide For support on this application please visit the DM602 ADSL Modem Zeroknowledqe technical support This product is for Window s only The wizard will install DM602B USB device driver on your computer Figure 2 5 CD Startup Screen b Click the INSTALL USB Driver button c Ifamessage prompts to save or open the file click Open to launch the setup exe utility d Follow the setup wizard prompts to install the USB driver and click Finish when done 2 Turn on the modem and connect your computer to the modem with the USB cable The found new hardware Windows installation wizard will prompt you for the drivers a Follow the Windows prompts to complete the installation of the modem b Browse to the CD and install the USB driver by clicking through the Windows wizard prompt
48. odem is turned on e Make sure that the power cord is properly connected to your modem and that the power supply adapter is properly connected to a functioning power outlet e Check that you are using the 15 V AC power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Troubleshooting 6 1 Reference Manual for the Model DM602 ADSL Modem Troubleshooting the Modem s Web Configuration Interface If you are unable to access the modem s Web Configuration interface from a PC check the following e Check the Ethernet connection between your PC and the modem as described in the previous section e Make sure your PC s IP address is on the same subnet as the modem If you are using the recommended addressing scheme your PC s address should be 192 168 0 2 Refer to Verifying TCP IP Properties Windows on page 3 5 or Verifying TCP IP Properties for Macintosh Computers on page 3 8 to find your PC s IP address Follow the instructions in Chapter 3 to configure your PC Note If your PC s IP address is shown as 169 254 x x Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server These auto generated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the PC to the modem and reboot your PC e The modem s default configuratio
49. omer support 111 D default reset button 5 DHCP 2 3 2 DHCP Client ID 7 DMZ 10 11 DNS server 4 DSLAM 4 E EnterNet 9 F features 1 Index Index Firmware Version ADSL 2 6 flash memory for firmware upgrade 2 front panel 3 IETF ix installation 3 Internet account address information 9 establishing 9 IP addresses auto generated 2 IP networking for Macintosh 6 for Windows 2 5 L LAN IP Setup Menu 7 LEDs 3 description 3 LLC BASED multiplexing method 6 Macintosh DHCP Client ID 7 MDI MDI X 2 Modem Status 2 6 Multiplexing Method 6 N NETGEAR contacting 1x P package contents 1 password restoring 5 PC using to configure 10 PPP over ATM 2 3 4 PPP over Ethernet 2 3 9 3 4 Status 4 PPPoA See PPP over ATM PPPoE 9 PPPoE See PPP over Ethernet Primary DNS Server 4 protocols DHCP 2 3 PPPoA 2 PPPoE 2 support 2 publications related 1x R rear panel 4 requirements access device 5 hardware 4 reset button clearing config 5 S Secondary DNS Server 4 T TCP IP properties verifying for Macintosh 8 verifying for Windows 5 6 technical support 1x troubleshooting 1 typographical conventions x V VC BASED multiplexing method 6 VPI VCI 2 6 configuration 6 W Windows configuring for IP routing 2 5 winipcfg utility 5 WinPOET 9 World Wide Web iii Index
50. own in Figure 5 7 Set Password Old Password Mew Password Repeat New Password Apply Cancel Figure 5 7 Set Password menu To change the password first enter the old password and then enter the new password twice Click Apply Firmware Upgrade The software of the DM602 modem is stored in FLASH memory and can be upgraded as new software is released by NETGEAR Upgrade files can be downloaded from Netgear s website If the upgrade file is compressed ZIP file you must first extract the binary BIN file before sending it to the modem The upgrade file can be sent to the modem using your browser Note The Web browser used to upload new firmware into the DM602 modem must support HTTP uploads NETGEAR recommends using Microsoft Internet Explorer 4 or Netscape Navigator 4 0 or above 5 8 Advanced Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem From the Main Menu of the browser interface under the Maintenance heading select the Firmware Upgrade heading to display the menu shown in Figure 5 8 Locate And Select The Upgrade File From Your Hard Disk Browse Woload Cancel Figure 5 8 Firmware Upgrade menu To upload new firmware 1 Download and unzip the new software file from NETGEAR 2 In the Firmware Upgrade menu click the Browse button and browse to the location of the binary BIN upgrade file 3 Click Upload Note When uploading software to the DM602 modem
51. ratrasaseetasasonreveraxtaretnantvdrsenenkasdsaichesassustietexssasrataecet 2 8 EIT E i rere eer ner eRe ete ta tea heey ot ree eee eee eateara seo resem 2 8 ee TA bs pen tve ie ede daataeacnsgrtiaas eta peaiontea eens Wants ana tendeiotd 2 8 Ready to Configure Your Modem ccccccseesesceeeeeeeeseeeceeeeaeeseeeeeeeeeuaeseeeesseuaaeeeeesseaeaes 2 10 Contents V Chapter 3 Preparing Your Computer Preparing Your Computer for TCP IP Networking cccccccccceseeeeeeees Configuring Windows 95 98 and ME for TCP IP ee Install or Verify Enabling DHCP to Automatically Configure TCP IP Settings 0 indows Internet Access Method Selecting W Verifying TCP IP Properties Windows ssseessesssseseeeeeeeeeeeeeeeeeeeeeeees Jindows NT or 2000 for TCP IP Networking cccccccccccceceeeeeeeeeees Configuring W Install or Verify W indows Networking Components Verifying TCP IP Properties E peng E E nants ENEE ee eee eee ee eee eee Configuring A Macintosh for TCP IP va Configuring MacOS 8 6 or 9 x for TCP IP Watwarkina EEE EE T E A tor VG Networki sciensa Configuring MacOS Verifying TCP IP Properties for Macintosh Computers cccccceeceeetseeeeeeeeeeeeeees Verifying the Readiness of Your DSL Internet Account eee Are Login Protocols Used Is Your ISP Configuration ia a 4 Static IP hadet POETE PEENE EAEN TEEPEE EEE RE
52. rs mice modems and keyboards USB also supports Plug and Play installation and hot plugging Unshielded twisted pair The cable used by 10BASE T and 100BASE Tx Ethernet networks Virtual Channel Identifier Together with the VPI defines a Virtual Channel through an ATM network Used by ATM switching equipment to route data through the network Virtual Path Identifier Together with the VCI defines a Virtual Channel through an ATM network Used by ATM switching equipment to route data through the network Virtual Private Network A method for securely transporting data between two private networks by using a public network such as the Internet as a connection See wide area network WAN A long distance link used to extend or connect remotely located local area networks The Internet is a large WAN WINS Windows Internet Naming Service is a server process for resolving Windows based computer names to IP addresses If a remote network contains a WINS server your Windows PCs can gather information from that WINS server about its local hosts This allows your PCs to browse that remote network using Network Neighborhood See Windows Internet Naming Service Glossary A ADSL connecting through other jacks 6 connecting through RJ11 6 Auto MDI MDI X 2 Auto Uplink 2 C Cat5 cable 4 configuration automatic by DHCP 3 Connect Mode 2 6 connection rate ASDL 2 6 conventions typography x crossover cable 2 cust
53. s You have now finished connecting your modem Setting Up the Hardware 2 9 Reference Manual for the Model DM602 ADSL Modem Ready to Configure Your Modem You are now ready to assure your computer is prepared for connecting to and configuring your modem as described in the following chapter 2 10 Setting Up the Hardware Chapter 3 Preparing Your Computer This chapter describes how to prepare your computer to connect to the Internet through the Model DM602 ADSL Modem and how to verify the readiness of a DSL modem account from an Internet service provider ISP Note If an ISP technician configured your PC during the installation of a DSL modem or if you configured it using instructions provided by your ISP you may need to copy the current configuration information for use in the configuration of your modem Write down this information before reconfiguring your computer Preparing Your Computer for TCP IP Networking Computers access the Internet using a protocol called Transmission Control Protocol Internet Protocol TCP IP Your computer must have TCP IP installed and selected as its networking protocol If an Ethernet Network Interface Card NIC is already installed in your computer then TCP IP is probably already installed as well Most operating systems include the software components you need for networking with TCP IP e Windows 95 or later includes the software components for establishing a TCP IP network e Win
54. tep Sot Paeword Fimea Upqracte OM a Device Mode E Danan Hane Sera DS Addiess pa amatra Fon ISP Lie These DHS Sarar Primary ORES m Senday OMS i ee ee a EF Pasma hor bien Apre B ml mea soe oe Figure 4 2 Browser based Configuration via Basic Router Settings menu 5 Choose the configuration procedure below which matches the configuration settings of your ISP ADSL account A200 Basic Configuration of the Modem Reference Manual for the Model DM602 ADSL Modem Configuring the Modem in Router Device Mode for an ISP Account with PPPoE or PPPoA Login If your Internet service account uses a login protocol such as PPP over Ethernet PPPoE or PPP over ATM PPPoA fill out the menu below Basic Settings Encapsulation PPP over Ethernet Login e Password SS SSS Service Name c f Idle Timeout oo e Domain Name Server DNS Address Get Automatically From ISP C Use These DNS Servers Primary DNS O ee ee Secondary DNS al Hl ISP Parameters for Internet Access Multiplexing Method LLC BASED Virtual Circuit VPI fi 0 255 VCI 32 1 65535 Apply Cancel Figure 4 3 Menu for PPP login accounts 1 Enter the PPPoE or PPPoA login user name and password provided by your ISP These fields are case sensitive If you wish to change the login time out enter a new value in minutes You will no longer need to launch the ISP s login program on your computer in order to ac
55. tet 5 Modem States OE ihihih 192 180 011 LAN FF Step IP Sedma Nr ey es bes iii Sat Paseword Eumwaeae Balan i Upgrade PANSA Fi maya oes ee oa a Beebe Shies Canneding Dowie Made tamer Mee Dhan Sects Dike hp Surun Mn a 1 WI z Show Simia Figure 5 4 Modem Status screen This screen shows the following parameters Table 5 3 Router Status Fields wO ee Firmware Version This field displays the modem firmware version LAN Port These IP parameters apply to the Local Area Network LAN of the modem MAC Address This field displays the Ethernet MAC address being used by the LAN port of the modem IP Address This field displays the IP address being used by the ADSL WAN port of the modem If no address is shown the modem cannot connect to the Internet IP Subnet Mask This field displays the IP Subnet Mask being used by the ADSL WAN port of the modem Advanced Configuration of the Modem 5 5 Reference Manual for the Model DM602 ADSL Modem Table 5 3 Router Status Fields These parameters apply to the ADSL modem section of the modem ADSL Firmware Version This field displays the ADSL chipset firmware version Modem Status This field displays the state of the ADSL connection to your service provider either Connecting or Connected Connect Mode This field displays the protocol used to connect to your service provider When the ADSL link comes up the connection will be either Fast or Interleaved
56. the TCP IP configuration you recorded from your ISP Restarting the Computer Once you ve set up your computer to work with the modem you must reset the devices to be able to communicate correctly 1 Pull the modem s power adapter out of the socket on the back then put it back in to reset it and wait about 10 seconds 2 Restart the computer that is connected to the modem Ready for Configuration After configuring your computer for TCP IP networking and connecting it to the DM602 modem you are ready to access and configure the modem Proceed to the next chapter 3 10 Preparing Your Computer Chapter 4 Basic Configuration of the Modem This chapter describes how to perform the basic configuration of your Model DM602 ADSL Modem for your Internet connection Accessing the Web Configuration Manager in the Modem In order to use the browser based Web Configuration Manager built into the modem your computer must have a web browser program installed such as Microsoft Internet Explorer or Netscape Navigator Because the Configuration Manager uses Java your Web browser must be Java enabled and support HTTP uploads NETGEAR recommends using Microsoft Internet Explorer 4 0 or Netscape Navigator 4 0 or above Free browser programs are readily available for Windows Macintosh or UNIX Linux To configure the modem for Internet access using your browser 1 Turn on the modem and wait at least ten seconds for initialization to complete
57. vice Mode menu To change the mode of the modem follow these steps 1 Select the Device Type from the list 2 Click Apply The modem will reconfigure itself accordingly Note If you change the modem from Router Mode to Modem Mode your computer must configured with a static IP address of 192 168 0 2 192 168 0 253 a Subnet Mask of 255 255 255 0 and a Gateway Address of 192 168 0 1 to be able to connect to the modem s built in configuration pages Advanced Configuration ofthe Modem gt CS Reference Manual for the Model DM602 ADSL Modem 9 12 Advanced Configuration of the Modem Chapter 6 Troubleshooting This chapter gives information about troubleshooting your Model DM602 ADSL Modem After each problem description instructions are provided to help you diagnose and solve the problem Basic Functioning After you turn on power to the modem the following sequence of events should occur 1 When power is first applied verify that the Power LED is on 2 After approximately 10 seconds verify that the LAN port LEDs are lit for any local ports that are connected If a port s LED is lit a link has been established to the connected device If a LAN port is connected to a 100 Mbps device verify that the port s LED is green If the port is 10 Mbps the LED will be amber If any of these conditions does not occur refer to the appropriate following section PWR LED Not On If the PWR and other LEDs are off when your m

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