Netgear 597E User Guide
Contents
1. AirCard 597E ExpressCard User Guide Using an external antenna You can improve the signal strength by attaching an external antenna sold separately To attach the external antenna 1 Remove the ExpressCard from your computer 2 Remove the rubber cap located on the thick end of the card 3 Holding the antenna cable by the connector end part carefully push the connector part of the cable into the corresponding connector on the AirCard ExpressCard The connector is on the thick end of the AirCard ExpressCard 4 Carefully insert the ExpressCard into your computer s card slot 34 2130917 7 Technical Specifications LED operation Radio frequency and electrical specifications Environmental This chapter describes the function of the LED and provides specifications technical product data for the AirCard ExpressCard Document 2130917 Rev 2 Mar 11 LED operation The AirCard ExpressCard has two LED light bars near the antenna end of the card The LED light bars operate as follows Table 7 1 LED operation LED State Indicates I Off The card has no power You have powered O off the card TOOLS gt Power Off Modem or the card is not completely inserted into the ExpressCard slot or the computer is in suspend mode which powers down the card Blue not The card has power and is working properly blinking Blue The card s firmware is being updated Do not2. The Safely Remove Hardware icon appears in the system tray if it is not already displayed for another card and unless the feature has been disabled Windows Vista Windows XP Windows 2000 va ku 2 e Watcher launches unless the autolaunch feature has been disabled The AirCard ExpressCard is powered as soon as you insert it Removing the AirCard ExpressCard To remove the AirCard ExpressCard 1 Close Watcher if it is open 2 Click the Safely Remove Hardware icon in the system tray to display the option to stop the card Windows Vista Windows XP Windows 2000 w ku 2 3 Click the entry for NEC PCI to USB Open Host Controller or Standard Enhanced PCI to USB Host Controller 4 Ifa dialog box appears notifying you that it is safe to remove the card click OK 2130917 Installation 5 Use the ejector to remove the AirCard ExpressCard from the slot Pull the card out of the slot by gripping both sides of the card and pulling the card straight out Correct Incorrect Document 2130917 Rev 2 Mar 11 19 20 Installation 2130917 4 Activation Account configuration procedures Manual activation j Automated activation Account configuration procedures The final step to making the AirCard ExpressCard operational is configuring it to use your CDMA service provider account The process of activation configures your AirCard ExpressCard with the required account parameters phone
3. blinking remove the card Amber The card is searching for service blinking If this LED state persists see the online Help Not In Service Amber not An error has occurred Eject the card blinking page 18 and reinsert it Tal Off No service is available See the online Help Not in Service Amber 1X coverage is detected Ready to connect blinking to the network click Connect Amber not The card is connected to the 1X network blinking and can send or receive data Blue 1x EVDO coverage Rev 0 or Rev A is blinking detected Ready to connect to the network click Connect Blue not The card is connected to the 1x EVDO blinking network and can send or receive data 35 AirCard 597E ExpressCard User Guide 36 Radio frequency and electrical specifications Table 7 2 Radio frequency and electrical specifications Approvals Compliant with IS 2000 Release 1 0 CDMA 1X IS 707 A Data 15 856 CDMA 1x EVDO 15 866 15 878 15 890 CDMA Development Group FCC ID N7NAC597E Industry Canada ID 2417C AC597E Voltage 3 3 Vdc from ExpressCard slot Current Maximum 1A Typical data call current talk mode 370 mA 1X 420 mA 1xEV DO Standby 50 mA 1xEV DO IS2000 hybrid mode Transmitter 200 mW 23 dBm power Transmit POS 1805 to 1870 MHz Cellular 824 to 849 MHz Receive PCS 1715 to 1780 MHz Cellular 868 to 894
4. ExpressCard has not been pre activated use the Activation Wizard to configure the AirCard ExpressCard as described in Activation on page 21 Before you begin the installation process ensure your PC is running a supported operating system and meets the hardware requirements described in the next section System requirements The AirCard ExpressCard is supported on notebook PCs running Windows Vista Windows XP Home and Professional versions with Service Pack 2 Windows 2000 with Service Pack 4 and roll up 1 e MacOSX supported through the Watcher Lite software installed when you insert the AirCard ExpressCard into your Mac For detailed instructions download the Quick Start Guide from the Support section of www sierrawireless com Document 2130917 Rev 2 Mar 11 15 Note Do not forcefully insert the AirCard ExpressCard This may damage the connector pins Installation To install the AirCard ExpressCard you require these system resources Table 3 1 System resource requirements ExpressCard slots One ExpressCard 34 or ExpressCard 54 slot alternatively a Type Il PC Card slot and an ExpressCard 34 adapter sold separately I O resources 1 IRQ 40 bytes I O space Memory 32 MB Disk space 32 MB AirCard ExpressCard installation procedures Note Users of Windows Vista and Windows 2000 must be logged in with administrative privileges to install the AirCard ExpressCard so
5. interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that inter ference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesirable operation FCC guidelines stipulate that the antenna should be more than 1 8 cm from the user The highest reported SAR values of the AirCard 597E ExpressCard by Sierra Wireless are 1 Separation distance of at least 1 8 cm needs to be maintained to user s lap with the AirCard 597E ExpressCard inserted into the b
6. network and 1 8 Mbps uplink to the network Average data rates are 450 800 Kbps downlink from the network and 300 400 Kbps uplink to the network Actual speed depends on the network conditions 1x EVDO Rev 0 supports Internet connections with data rates up to 2 4 Mbps downlink from the network and 153 Kbps uplink to the network Average data rates are 400 700 Kbps downlink from the network and 2130917 Document 2130917 Rev 2 Mar 11 Introducing the AirCard 597E ExpressCard 40 80 Kbps uplink to the network Actual speed depends on the network conditions 1X supports Internet connections with data rates up to 153 Kbps Actual speed depends on the network condi tions Once the connection is established you can open your browser and connect to any web site that is accessible through the Internet or access other Internet services such as e mail The connection is active when data transmission is occurring If data transmission stops for a period of time determined by the network the connection becomes dormant see page 31 Circuit switched dial up data using the earlier COMA IS 95 specification supports data connections to any dial in service at rates up to 14 4 Kbps QNC Quick Net Connect provides a simplified way to dial into an Internet connection using circuit switched data where 3G 1xEV DO or 1X high speed packet service is not available SMS Short Message Service allow
7. number username password etc If you purchased a pre activated AirCard ExpressCard this step is not necessary Once the application software and drivers are installed the AirCard ExpressCard is ready for use Otherwise you must use the Activation Wizard to activate and configure your account Activation Wizard The Activation Wizard walks you through the process of configuring an account The process and options vary based on the service provider This section is a guide only Consult the Quick Start Guide and follow the directions on screen and instructions given by your service provider representative If your AirCard ExpressCard does not have an activated account and Watcher has started automatically then the Activation Wizard should start automatically If this does not happen 1 Ensure Watcher is running If it is not double click the Watcher icon P on your desktop 2 Start the Activation Wizard select TOOLS Activation Wizard To begin activation of the AirCard ExpressCard click Next Document 2130917 Rev 2 Mar 11 21 AirCard 597E ExpressCard User Guide 22 Manual activation Activation involves phoning your service provider exchanging information and entering your account infor mation into the appropriate fields in the wizard To use this method you require a phone To use manual activation use the Next and Back buttons to navigate through the wizard noting the following Obta
8. using the AirCard ExpressCard you must 1 Insert the AirCard ExpressCard to install the enabling software and drivers 2 Activate an account and configure the AirCard ExpressCard to use your account unless the AirCard ExpressCard has been pre activated This section provides an overview of this process The AirCard 597E software The AirCard ExpressCard comes with the following software Watcher application that you use to manage the AirCard ExpressCard and monitor your connections The driver software that provides the interface between the AirCard ExpressCard and your Windows operating system Detailed instructions for installing the AirCard ExpressCard and its software are provided in Installation on page 15 Account activation and configuration To use the AirCard ExpressCard you must have an account with a CDMA service provider The process of setting up an account is called activation If you purchased the AirCard ExpressCard directly from a service provider you may already have an account your AirCard ExpressCard may be pre activated Otherwise run Watcher and the Activation Wizard which guides you through the activation and configuration process Depending on your configuration Watcher and the Activation Wizard may start automatically 13 AirCard 597E ExpressCard User Guide 14 Configuring the AirCard ExpressCard involves setting the phone number assigned by your service provider
9. 5 19 status area call status area 31 connection status area 30 indicator area 32 Windows system tray 32 support 33 suspend mode 35 system requirements 15 system tray icons 32 T taskbar icons 32 tips operating 33 troubleshooting 33 V virtual private network 7 Vista 15 VPN 7 Ww warning EMI 39 warranty 33 Windows system tray icons 32 versions supported 15 wireless ExpressCard 8 wizard installation troubleshooting 33 2130917 Ta ss SIERRA WIRELESS HEART OF THE WIRELESS MACHINE
10. AirCard 597E ExpressCard with TRU User Guide 2130917 Rev 2 aan SIERRA WIRELESS HEART OF THE WIRELESS MACHINE AirCard 597E ExpressCard User Guide Important Notice Safety and Hazards Due to the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in anormal manner with a well constructed network the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem or for failure of the Sierra Wireless modem to transmit or receive such data Do not operate the Sierra Wireless modem In areas where blasting is in progress Where explosive atmospheres may be present Near medical equipment Near life support equipment or any equipment that may be susceptible to any form of radio interference In such areas the Sierra Wireless modem MUST BE POWERED OFF The Sierra Wireless modem can transmit signals that could interfere with this equipment
11. Card 597E ExpressCard in their final products without additional FCC IC certification if they meet the following conditions Otherwise additional FCC IC approvals must be obtained 1 Atleast 20 cm separation distance between the antenna and the user s body must be maintained at all times 2 To comply with FCC IC regulations limiting both maximum RF output power and human exposure to RF radiation the maximum antenna gain must not exceed 5 55 dBi in the Cellular band and 4 95 dBi in the PCS band 3 The AirCard 597E ExpressCard and its antenna must not be colocated with any other transmitter or antenna within a host device 4 A label must be affixed to the outside of the end product into which the AirCard 597E ExpressCard is embedded with a statement similar to the following This device contains TX FCC ID N7NAC597E This equipment contains equipment certified under IC 2417C AC597E 5 Auser manual with the end product must clearly indicate the operating requirements and conditions that must be Observed to ensure compliance with current FCC IC RF exposure guidelines The end product with an embedded AirCard 597E ExpressCard must pass the unintentional emission testing and properly authorized per FCC Part 15 requirements 41 AirCard 597E ExpressCard User Guide Note If this ExpressCard is intended for use in a portable device you are responsible for separate approval to satisfy the SAR requirements of FCC P
12. Do not operate the Sierra Wireless modem in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sierra Wireless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open The Sierra Wireless modem may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some states and provinces operating such communications devices while in control of a vehicle is an offence 2130917 Limitation of Liability Patents Copyright Document 2130917 Rev 2 Mar 11 Preface The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FO
13. MHz Channel 1 25 MHz spacing Frequency 150 Hz stability 2130917 Document 2130917 Rev 2 Mar 11 Technical Specifications Environmental specifications Table 7 3 Environmental specifications Operating 30 to 60 C ambient outside PCMCIA temperature enclosure Storage 20 to 85 C temperature Humidity 95 non condensing Vibration 147 m s 15 G sinusoidal vibration 10 to 2000 Hz 20 minute sweep 12 cycles per axis 3 axes for 36 cycles 12 hours total test time non operating Drop 30 76 2 cm on to vinyl covered concrete 37 AirCard 597E ExpressCard User Guide 38 2130917 8 Regulatory Information Important safety compliance information Information pertaining to OEM customers Document 2130917 Rev 2 Mar 11 Important safety compliance information The design of the AirCard 597E ExpressCard complies with U S Federal Communications Commission FCC and Industry Canada IC guidelines respecting safety levels of radio frequency RF exposure for portable devices which in turn are consistent with the following safety standards previ ously set by Canadian U S and international standards bodies e ANSI IEEE C95 1 1999 IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromag netic Fields 3kHz to 300 GHz National Council on Radiation Protection and Measure ments NCRP Report 86 1986 Biological Effects
14. RESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY Notwithstanding the foregoing in no event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product regardless of the number of events occurrences or claims giving rise to liability be in excess of the price paid by the purchaser for the Sierra Wireless product This product may contain technology developed by or for Sierra Wireless Inc This product includes technology licensed from QUALCOMM 3G This product is manufactured or sold by Sierra Wireless Inc or its affiliates under one or more patents licensed from Inter Digital Group 2011 Sierra Wireless All rights reserved AirCard 597E ExpressCard User Guide Trademarks Comments Additional information and updates AirCard and Heart of the Wireless Machine are registered trademarks of Sierra Wireless Watcher is a trademark of Sierra Wireless registered in the European Community Sierra Wireless the Sierra Wireless logo and the red wave design are trademarks of Sierra Wireless Windows is a registered trademark of Microsoft Corporation Mac OS is a trademark of Apple Inc registered in the U S and other countries ExpressCard and PC Card are trademarks of PCMCIA QUALCOMM is a registered trademark of QUALCOMM Incorporated InstallShield is a registered trademark of Macrovision Corpo ration in the United States of Ame
15. and Exposure Criteria for Radio Frequency Electromagnetic Fields Health Canada Safety Code 6 1999 Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz International Commission on Non lonising Radiation Protection ICNIRP 1998 Guidelines for limiting exposure to time varying electric magnetic and electromagnetic fields up to 300 GHz FCC ID N7NAC597E CAUTION The AirCard 597E ExpressCard has been tested for compliance with FCC IC RF exposure limits in the laptop computer s configurations with the side loading ExpressCard slot and can be used in laptop computers with substantially similar physical dimensions construction and electrical and RF characteristics This ExpressCard must not be co located or operated in conjunction with any other antenna or transmitter Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit Note If this ExpressCard is intended for use in any other portable device you are responsible for separate approval to satisfy the SAR require ments of Part 2 1093 of FCC rules WARNING EMI United States FCC Information This equipment has been tested and found to comply with the limits for a Class B computing device peripheral pursuant to Part 15 22 39 AirCard 597E ExpressCard User Guide 40 and 24 of the FCC rules These limits are designed to provide reasonable protection against harmful
16. and may involve entering other network parameters and settings such as a user name and password to access services Your service provider needs to know The billing information to use to collect payment for your network usage The ESN Electronic Serial Number or MEID Mobile Equipment Identifier assigned to your AirCard ExpressCard during the manufacturing process The ESN or MEID is printed on a label on the AirCard ExpressCard and can be displayed in Watcher This number is used to help authenticate your account when you connect for service You require from your service provider An activation code that gives you access to configure the account A phone number for your AirCard ExpressCard Additional information specific to your service provider such as A user ID username and password to authenticate your network connection A SID System IDentifier that identifies your home network area and is used together with your phone number to determine if you are home or roaming 2130917 3 Installation System requirements Installation Inserting the AirCard ExpressCard Removing the AirCard This chapter guides you through the steps necessary to install ExpressCard the AirCard ExpressCard on a notebook computer The basic steps are 1 Insert the AirCard ExpressCard into the ExpressCard slot page 18 to install the AirCard ExpressCard drivers and Watcher software 2 Ifthe AirCard
17. art 2 1093 and IC RSS 102 42 2130917 Appendix A Glossary 1X One Times Radio Transmission Technology the one times refers to the frequency spectrum Supports Internet connections with data rates up to 153 Kbps Actual speed depends on the network conditions Compare to 1x EVDO 1x EVDO A high speed standard for cellular packet data communica tions Rev A supports Internet connections with data rates up to 3 1 Mbps downlink from the network and 1 8 Mbps uplink to the network Rev 0 supports Internet connections with data rates up to 2 4 Mbps downlink from the network and 153 Kbps uplink to the network Average data rates are for Rev A 450 800 Kbps downlink from the network and 300 400 Kbps uplink to the network for Rev 0 400 700 Kbps downlink from the network and 40 80 Kbps uplink to the network Actual speed depends on the network conditions Compare to 1X bps bits per second The actual data speed over the transmission medium CDMA Code Division Multiple Access A wideband spread spectrum technique used in digital cellular personal communications services and other wireless networks Wide channels 1 25 MHz are obtained through spread spectrum transmis sions thus allowing many active users to share the same channel Each user is assigned a unique digital code which differentiates the individual conversations on the same channel CDMA 1X Also known as 1X this is a high speed stan
18. ay messages and icons the Connection Status Area page 30 Call Status Area page 31 and Indicator Area page 32 These areas are shown in Figure 6 1 that follows A menu bar is located on the upper left side of the window Windows control buttons are in the top right corner Toggle Full Compact button Menu bar Minimize button Close button Siena Wireless Watcher 3G High Speed J i Connection B Manager Button SIERRA WRELESB Figure 6 1 Watcher window For a detailed description of each option in the menus see the online help Window controls The Minimize button closes the Watcher window but leaves the application running When Watcher is minimized you can use the Watcher icon in the system tray to determine the AirCard ExpressCard status See page 32 This icon replaces a taskbar button for Watcher Once minimized you can redisplay the Watcher window by selecting the Watcher icon in the system tray You can also restore the window by double clicking the desktop shortcut or launching Watcher from the Start menu 2130917 Watcher Basics The Toggle Full Compact button is used to switch between the full Watcher window and the compact view Sierra Wireless ERE x Watcher ahh SIERRA WIRELESS The compact view allows you to see connection status and indicators while using less space on the desktop To make data connections disconnect or access Watcher features you must use full vi
19. cket data call is in progress A high speed 1X packet data call is in progress 2130917 Watcher Basics Table 6 1 Connection Status Area icons continued Icon c Meaning A circuit switched data call is in progress Zz A high speed 1X or 1xEV DO packet data connection is dormant the radio channel has been released You can resume data transmission without the need of re establishing the connection Some applications may not be able to function on a dormant connection Document 2130917 Rev 2 Mar 11 A fatal error has occurred and the AirCard ExpressCard is inoperable 1 Close Watcher Safely eject and remove your AirCard ExpressCard Re insert your AirCard ExpressCard Restart Watcher If this icon is still displayed restart your computer EO deo ge Call Status Area The Call Status Area displays messages related to the status or progress of a connection Where a duration timer is shown timing begins when the call is initiated not from the time the call is fully connected This is a measure of the time the AirCard ExpressCard has been using the radio channel a wireless network resource Click this display to exit PowerSave mode indicates that the AirCard ExpressCard could not find a system within a 15 minute interval To conserve power the AirCard ExpressCard reduces channel scanning to once every three minutes To force the AirCard ExpressCard out of PowerSave mode
20. click in the Call Status Area The AirCard ExpressCard performs a channel scan and if no network is detected returns to PowerSave mode 31 AirCard 597E ExpressCard User Guide 32 Indicator area The Indicator area displays an icon that notifies you when you receive SMS messages The icon is black when on and gray when off Table 6 2 Indicator Area icons Icon Meaning E The SMS message indicator shows whether you have unread messages A blinking icon indicates that there are one or more urgent or important unread messages To display the SMS Express window in which the messages are displayed select TOOLS gt SMS Express or double click the icon Minimized icons Watcher displays an icon in the Windows system tray which is usually located in the lower right corner of your screen The system tray icon indicates your connection status or notifies you when you have SMS messages 3o do id 3 29 PM Table 6 3 System tray icons Icon Meaning T You are in service on the network but have no active data zai connection The number of red bars indicates the signal strength Tz You have an active data connection ill The number of green bars indicates the signal strength tall You are not in service on the CDMA network 3 You have a new SMS message Only one icon can be displayed at a time The priority of icons from highest to lowest is SMS message s Act
21. ction parameters Initiate data calls View call statistics Receive and send SMS messages Customize features and options Depending on Watcher settings you may be able to connect to the CDMA network without starting Watcher simply by launching whatever application you want to use such as your web browser or e mail application However Watcher and its icon in the system tray won t be available for you to monitor the status of the connection Starting and closing Watcher Depending on your settings in the Options window Watcher launches automatically anytime you insert the AirCard ExpressCard You can also launch Watcher by e Double clicking the Watcher icon on your desktop Selecting In Windows Vista or Windows XP Start gt All Programs gt Sierra Wireless gt 3G Wireless Module gt EVDO Watcher In Windows 2000 Start gt Programs gt Sierra Wireless gt 3G Wireless Module gt EVDO Watcher Document 2130917 Rev 2 Mar 11 27 AirCard 597E ExpressCard User Guide 28 Connection Status Area Call Status Area Indicator area The standard Windows control buttons in the upper right comer of the window are used to minimize or close Watcher When minimized Watcher does not appear as a taskbar button Instead an icon is shown in the system tray usually at the right end of the taskbar See Minimized icons on page 32 Components of the Watcher window The window has three areas that displ
22. dard for COMA cellular communications dormant The packet data connection has the logical PPP session left open while the underlying physical link the radio channel is released When traffic is to resume a radio channel is re acquired and the original PPP session resumes ESN Electronic Serial Number The unique first generation serial number assigned to the AirCard ExpressCard for cellular network use Compare to MEID ExpressCard Add in memory and communications cards for portable computers ExpressCard is a trademark of the PCMCIA Document 2130917 Rev 2 Mar 11 43 AirCard 597E ExpressCard User Guide FCC firmware host IS 95 Kbps LAN LED MEID MHz Mbps packet PCMCIA PCS roaming 44 Federal Communications Commission The U S federal agency that is responsible for interstate and foreign communi cations The FCC regulates commercial and private radio spectrum management sets rates for communications services determines standards for equipment and controls broadcast licensing Consult www fcc gov Software stored in ROM or EEPROM essential programs that remain even when the system is turned off Firmware is easier to change than hardware but more permanent than software stored on disk Acomputer that uses a modem or a similar device to answer a calling computer A source or destination in the communication network Acomputer that contains data or files to be accessed by cli
23. ent computers Also known as a server Interim Standard After receiving industry consensus the TIA forwards the standard to ANSI for approval The standard for CDMA Kilobits per second Actually 1000 not 1024 as used in computer memory size measurements of kilobytes Local Area Network Light Emitting Diode A semiconductor diode that emits visible or infrared light Mobile Equipment Identifier The unique second generation serial number assigned to the AirCard ExpressCard for cellular network use Compare to ESN Mega Hertz One million cycles per second Megabits per second A short fixed length block of data including a header that is transmitted as a unit in a communications network Personal Computer Memory Card International Association The organization that standardizes ExpressCards and PC Cards Personal Communications Services A cellular communication infrastructure that uses a different frequency range than AMPS A cellular subscriber is in an area where service is obtained from a cellular service provider that is not the subscriber s provider 2130917 SMS system tray Document 2130917 Rev 2 Mar 11 TIA VPN Glossary Short message services A feature that allows users of a wireless device on a wireless network to receive or transmit short electronic alphanumeric messages up to 160 characters depending on the service provider Usually located in the lower right cor
24. ew To return to full view select the view toggle button in the top right e The Close button X is used to exit Watcher Docking You can set the Watcher window to jump to the edge of your screen when you move the window close to an edge This lets you easily position Watcher in a corner of the screen e Select VIEW gt Docking Always On Top You can set Watcher to always display in front of other windows This allows you to monitor connection status while using another maximized application such as your web browser e Select VIEW gt Always On Top Interpreting icons Watcher makes extensive use of icons to indicate status and events The various icons are described in the following sections on the display areas of Watcher Document 2130917 Rev 2 Mar 11 29 AirCard 597E ExpressCard User Guide 30 Connection Status Area r w R The Connection Status Area uses the icons shown in the following table Table 6 1 Connection Status Area icons Icon Meaning ag AirCard ExpressCard not detected displayed in the left part of the Connection Status Area q The Signal Strength indicator displayed in the left part of the Connection Status Area uses bars to show the intensity of the radio signal The number of bars increases as signal strength increases to a maximum of five bars When the bars are dimmed and the antenna icon is crossed out no connection is possible for one of these reasons Y
25. ftware Users of Windows XP may require administrative privileges depending on the Windows XP installation To install Watcher and the AirCard ExpressCard drivers 1 Insert the AirCard ExpressCard into your ExpressCard slot described in Inserting the AirCard ExpressCard on page 18 If your computer does not have an ExpressCard slot then insert the AirCard ExpressCard into the ExpressCard 34 adapter sold separately and insert the AirCard ExpressCard into the PC Card slot 2 If you re running Windows Vista in the AutoPlay window click Sierra Wireless Watcher Installation The Software Installation Wizard should start automati cally 3 In the installation window click Next 4 If the Open With window appears cancel the installation your computer is missing some files required for the installation Search for Instmsiw exe if you re running Windows 2000 among the downloads at www microsoft com Install the file on your computer remove the AirCard ExpressCard from your computer then rerun the AirCard ExpressCard installation 2130917 Installation 5 If the Ikernel Application Error window appears a Cancel the installation b Download the file http support installshield com kb files Q108312 ikernelupdate exe c Install the file on your computer remove the AirCard ExpressCard from your computer then rerun the AirCard ExpressCard installation 6 Use the Next and Back buttons to navigate
26. in the billing information listed on the second window of the wizard before you phone the service provider or proceed to the next window Contact your service provider Inform your service provider that you are activating your Sierra Wireless AirCard 597E ExpressCard The representative will request your ESN Electronic Serial Number or MEID This is displayed in the Activation Wizard and is printed on the AirCard ExpressCard box and on the label on the back of the AirCard ExpressCard As prompted by the wizard enter the information provided by the service representative Select Finish in the final window of the wizard On completion of the Activation Wizard the AirCard ExpressCard is ready for use The following chapters explain how to use Watcher to manage and monitor your connections Automated activation To use automated activation 1 Select the Automated Activation radio button and click Next 2 The wizard advises that it will make a network connection dialing the displayed number Leave the number unchanged unless told by a technical service represen tative to enter a different value Click Next 3 Follow any instructions or prompts provided to activate the ExpressCard Watcher displays the activation progress in the Call Status Area When the process is complete you should see the message Ready to Connect 2130917 Document 2130917 Rev 2 Mar 11 Activation Note If you do not get the Read
27. ion s online help A CDMA service provider account Companies that operate CDMA networks and provide access to these networks are called service providers To use the AirCard ExpressCard you must have an account with a CDMA service provider Note You can use the Lock Each service provider has its own pricing options There may Code feature to prevent others be flat rate accounts which provide you a maximum number from using your account should of minutes of network usage for a fixed monthly fee There your AirCard ExpressCard be may be accounts for which you are charged for network usage stolen For information on this by the minute or by the amount of data transmitted feature see the online help 3 i i Your account may include a variety of other services such as SMS messaging Each AirCard ExpressCard has been provisioned at the factory for use with a particular service provider This sets the AirCard ExpressCard to use particular radio channels and enables services specific for that provider The process of setting up your account is called activation Activation involves action by the service provider and configu ration of the AirCard ExpressCard The procedure to configure activate your AirCard ExpressCard is covered in Activation on page 21 Document 2130917 Rev 2 Mar 11 11 AirCard 597E ExpressCard User Guide 12 Note More information about CDMA networks is available on the CDMA Development Gro
28. ive or inactive connection For example if you have unread SMS messages and then establish a data connection the icon still displays as an unread SMS message 2130917 Watcher Basics Online Help Watcher includes extensive online help to provide operating hints and step by step instructions for getting the most from your AirCard ExpressCard You can access online help in several ways e Press lt F1 gt in any window Click the Hints button available in many windows Use Windows Explorer to navigate to C Program Files Sierra Wireless13G Wireless Module Generic Watcher chm Double click to open the help file The help file has a table of contents an index and search capabilities Warranty To access the warranty PDF file Windows Vista or Windows XP select Start gt All Programs gt Sierra Wireless gt 3G Wireless Module gt Warranty e Windows 2000 select Start gt Programs gt Sierra Wireless gt 3G Wireless Module gt Warranty Troubleshooting The online help includes descriptions of most common error messages Look in the table of contents under Troubleshooting For help with other problems Consult the Sierra Wireless web site at www sierrawireless com where you will find an extensive knowledge base that can be searched to address most problems and the Installation Troubleshooting wizard in the Support section Contact your service provider Document 2130917 Rev 2 Mar 11 33
29. l CR RR al wes CI CHR DC D da la dill la 29 Connection Status Area nis sak kk kk kk kk kk kk kk kaka kaka a aa kk aa kak ka 30 Call Status Area scsi NAG Ad xa tebe W l al aa aa di Wr a ir aa dea a da 31 Indicator ated a lk allkl ER RIO kalil RENE RR 32 Minimized ICONS i a xa xan xalk AKA BAK aka k a8 l l alal Re aC Cd e s 32 Online Hel s a 4 sa ma suka sa a KG AAR ERE BLK Al Buna a a d KA NAG 33 Wala and iaia NA AAP 33 Troubleshooting eM Baek kk kk kk kK kk kk kk ad oe a kk a kk kk a kak alia 33 Using an external antenna ii kk kk kk kk ak kk kk KK KK KK ka Ka kK kk kk ak ka 34 Technical Specifications kk kk kaka kak ak kk ka aka nnn 35 LED Gperation cisti t diate a sanl and a ala kan dica a araya Rae dee ees 35 Radio frequency and electrical specifications 36 Environmental specifications 37 Regulatory Information 44 nakaka s axak a sane a kala la a aa lk ak k l ka k kk bans 39 Important safety compliance information o 39 Information pertaining to OEM customers 41 Glossy iui a na buke 6 005 k n al aa D KENE KB Rya a RA ERR ies sees y XC 43 Inde sous verd ee AA 41 6 2130917 1 Introducing the AirCard 597E ExpressCard Welcome Feature summary Package contents System components Document 2130917 Rev 2 Mar 11 Note This document applies to you only if your wireless card is the AirCard 597E Expre
30. ner of your screen Telecommunications Industry Association A standards setting trade organization whose members provide communications and information technology products systems distribution services and professional services in the United States and around the world Consult www tiaonline org Virtual Private Network 45 AirCard 597E ExpressCard User Guide 46 2130917 Index Numerics 1X description 9 indicator 30 1xEV DO description 8 indicator 30 3G description 8 indicator IxEV DO and 1X 30 A account activation 13 configuration 21 activation overview 13 automated 22 manual 22 Activation Wizard 21 always on top 29 antenna external 34 automated activation 22 bands frequency 10 C call status area 31 care and maintenance 25 CDMA 1X description 9 indicator 30 CDMA 1xEV DO description 8 indicator 30 CDMA network 3G services 8 frequency bands 10 service providers 11 circuit switched data description 9 call indicator 31 close button 29 compact view 29 connection status indicator 32 connection status area 30 coverage 12 Rev 2 Mar 11 CSD description 9 indicator 31 data circuit switched call indicator 31 circuit switched description 9 dial up call indicator 31 dial up description 9 high speed 8 QNC 9 dial up data description 9 call indicator 31 disk space required 16 docking 29 dormant 31 drivers descripti
31. ng Staited cas ass sus sna k nay n n d ad PI day d X d ya hd b SLA 13 The AirCard 597E software x vx a kk kk kk KK KK RR KK KK KK ka kk ka 13 Account activation and configuration kk kk kk tees 13 Installation sissi iii nana 15 System requirements 3 i 42an lok xa erc Se ka alal 15 AirCard ExpressCard installation procedures 16 ExpressCard insertion and removal seen 18 Inserting the AirCard ExpressCard 18 Removing the AirCard ExpressCard 18 Activation 2 52222 222 tiers ivrea arri 21 Account configuration procedures 21 Activation WIzardi 63439 25 anni nadan d ad a px ER dub a hy del ede d 21 Manual activation 23 9 5304 09 c ERR kk kk kK kK KK kk KK KK RR kK ka kk a ka e ds 22 Document 2130917 Rev 2 Mar 11 5 AirCard 597E ExpressCard User Guide Automated activation suasa kk kk kk kk kk ka ka kk kk kK aa ka ka kk a kk A 22 Care and Maintenance of Your AirCard ExpressCard 25 Watcher BASl S s s a sa aa alaya aa aa al k aha a anka a al k kya k ard AGENDA canes ewe 27 Starting and closing Watcher ss iussa kon TCR EK KRE CARRIER 27 Components of the Watcher WiIndOW 0 kk a kk ka a aa ka ka ka ka a aka 28 Window controls sura KAG kk kk kk kk Re kk kk kk a kk kk aaa 28 DOCKING x n a ss n WA bdl n dak k N m qu PP 29 Always On TOD AA Ree awe 29 Interpreting ICONS s y yl a om AKA ll
32. on 11 E EMI warning 39 ESN 14 EVDO description 8 indicator 30 external antenna 34 F FCC compliance 40 ID 39 frequency bands CDMA network 10 full view description 28 toggle button 29 H hardware inserting 18 removing 18 help 33 high speed packet data 8 I O space input output space 16 47 AirCard 597E ExpressCard User Guide icons connection status 30 indicator area 32 minimized 32 system tray 32 see also indicators ID FCC 39 in use indicator 30 indicator area 32 indicators 1X 30 1xEV DO 30 circuit switched data call 31 connection status 32 SMS messages 32 32 inserting the AirCard 18 installation hardware 18 software 15 19 troubleshooting wizard 33 interference 40 Internet 9 IRQ interrupt request 16 Mac OS X 15 MEID 14 memory required 16 minimize button 28 minimized icons 32 Mobile Equipment Identifier 14 not in service indicator 32 notices regulatory 39 O OEM customers 41 online Help 33 operating hints 33 operating systems supported 15 P packet data high speed 8 PowerSave 31 pre activation 13 Q QNC 9 48 Quick Net Connect QNC 9 R regulatory information 39 removing the AirCard 18 requirements system 15 roaming definition 12 indicator 30 S service indicator 32 signal strength indicator CDMA network 30 SMS message indicator 32 32 software overview 11 installation 1
33. ottom ExpressCard slot of the laptop computer 1 0 mW g CAUTION Any changes or modifications not expressly approved by Sierra Wireless could void the user s authority to operate the equipment WARNING EMI Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications 2130917 Document 2130917 Rev 2 Mar 11 Regulatory Information Cet appareil num rique respecte les limites de bruits radio lec triques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par le ministre des Communi cations If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance with such regulations Information pertaining to OEM customers The AirCard 597E ExpressCard has been granted modular approval for mobile applications Integrators may use the Air
34. ou are outside the CDMA network coverage area The signal strength is too weak e A network or account problem is preventing the AirCard ExpressCard from obtaining service Indicates whether 1xEV DO Rev A is available in this area Indicates whether 1xEV DO Rev 0 is available in this area T Indicates whether 1X is available in this area Not displayed if 1xEV DO is available R The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own When the indicator is off gray you are within the local coverage area of your service provider When the indicator is on solid black you are in a preferred roaming area When the indicator is blinking you are within the coverage area of a CDMA network but not in a preferred roaming area Your coverage area and account charges depend upon your service provider and the type of account you have There may be surcharges for roaming service that vary based on whether you are in a preferred or non preferred roaming area If there is no roaming agreement between your service provider and the local carrier you may be unable to complete calls The In Use indicator shows whether a call is in progress No icon is displayed when the AirCard ExpressCard is idle Otherwise one of these icons is displayed Ay A high speed 1xEV DO Rev A packet data call is in progress e A high speed 1xEV DO Rev 0 pa
35. r computer that can be used wirelessly with the AirCard ExpressCard such as file transfer applications FTP chat or instant messaging a VPN Virtual Private Network client client software for a corporate server application The AirCard 597E ExpressCard The AirCard ExpressCard provides your computer with a connection to the CDMA wireless network The AirCard ExpressCard fits into a standard ExpressCard 34 or ExpressCard 54 slot available on newer notebook PCs With an optional ExpressCard 34 adapter sold separately you can use the AirCard ExpressCard in a PC Card slot Every CDMA network operates on one of three radio frequency bands As a dual band product the AirCard ExpressCard operates on two of these bands see page 36 providing a wide coverage area 2130917 Introducing the AirCard 597E ExpressCard The AirCard ExpressCard drivers and enabling software The AirCard ExpressCard drivers and enabling software Watcher monitor and manage your wireless connections Your AirCard ExpressCard uses the Sierra Wireless TRU Install feature the drivers and software are installed when you insert the AirCard ExpressCard into your computer The device driver software enables the AirCard ExpressCard to work with your computer s operating system Using the Watcher software you can manage the AirCard ExpressCard and monitor your connections For step by step instructions to access features of Watcher use the applicat
36. res depends on the particular service provider and account features you have chosen Some features described in this manual may not be supported by your service provider or may not be available with your network account For details of the services and accounts available contact your service provider Wireless ExpressCard Once installed and configured the AirCard ExpressCard can connect to the CDMA network automatically You just insert the AirCard ExpressCard allow Watcher to autolaunch and authenticate your account on the network then launch your Internet browser which you can also configure in Watcher to launch automatically you re online Alternatively you can make a high speed data connection without running Watcher simply by launching whatever application you want to use such as your web browser or e mail application Prerequisites you must have previously selected in Watcher Always on for the high speed connection and subject to feature availability Enable NIC for data connections The AirCard ExpressCard also allows you to dial up a modem such as a corporate server CDMA 3G services The AirCard ExpressCard operates over a type of wireless network called CDMA Code Division Multiple Access CDMA 3G technology provides a variety of connectivity features depending on your service provider and account e 1x EVDO Rev A supports Internet connections with data rates up to 3 1 Mbps downlink from the
37. rica and or other countries Other trademarks are the property of the respective owners Sales Desk Phone 1 604 232 1488 Hours 8 00 AM to 5 00 PM Pacific Time E mail sales sierrawireless com Post Sierra Wireless 13811 Wireless Way Richmond BC Canada V6V 3A4 Fax 1 604 231 1109 Web www sierrawireless com For up to date product descriptions documentation appli cation notes firmware upgrades troubleshooting tips and press releases visit www sierrawireless com 2130917 Table of Contents Introducing the AirCard 597E ExpressCard 7 WEICOMG sors SR e MER do Wa Ree aola Ro C KN OR NG GAG BKA a RC ka 1 Feature SUMMON ca sya nk kan na halan eee Sew ar ee d 8 Wireless ExpressCard kk kk kk kk kk kk a kk aa kk kk kk aka 8 CDMA 3G services kk kk kk kk kk kk kK kK ka kk a a kk kk kk kk ka kk KI kk kk ka 8 Additional AirCard ExpressCard features eee eee ee 9 Package CON EN Sama ty Sea h Ex ex oar e ERR o a Rekha a kane EU e a i 10 System COMPONENTS zx ss xa priora Coheed a DAA la ala EGRE DANG La 10 Your host computing device 0 ee kak ka ka ka aa ak kk ka 10 The AirCard 597E ExpressCard kk kk kk kk kk kK ka kak kK kak kk ka 10 The AirCard ExpressCard drivers and enabling software 11 A CDMA service provider account 11 The CDMA wireless network kk kk kk kk ak kk kk ka kk etn kk ka 12 Gelli
38. s you to send and receive short text messages using the AirCard ExpressCard Additional AirCard ExpressCard features Beyond the features of the CDMA network the AirCard ExpressCard provides additional software features PIN security code to protect your AirCard ExpressCard and account from unauthorized use An Activation Wizard page 21 to assist with configuring your CDMA account Sound options to customize ringtones for SMS messages A Call Log to track outgoing calls and determine the amount of data transferred AirCard 597E ExpressCard User Guide 10 Package contents Your AirCard ExpressCard package contains the following components e AirCard 597E ExpressCard e Quick Start Guide To install the AirCard ExpressCard drivers and software you do not need an installation CD Your AirCard ExpressCard uses the Sierra Wireless TRU Install feature the drivers and software are installed when you insert the AirCard ExpressCard into your computer System components Your AirCard 597E ExpressCard is just one part of a system designed to provide you with a wide range of communication features Every component of the system is needed to enable these capabilities Your host computing device Your notebook hosts the AirCard ExpressCard hardware and runs the communication software your web browser or e mail application and Watcher the AirCard ExpressCard enabling software You may also have other software on you
39. ssCard from Sierra Wireless This document does not apply if you are using a wireless card that is built into your computer Welcome The Sierra Wireless AirCard 597E ExpressCard is a dual band wireless ExpressCard 34 module for cellular and PCS networks It enhances the functionality of your mobile computing device by adding 2 way messaging and high speed mobile data in extended areas compared to wireless local area networks This ExpressCard allows you to do the following subject to feature availability without using a wireline phone or network Connect to the Internet VPN and corporate networks Send and receive large e mail messages on Windows only Send and receive SMS messages Conduct video conferencing Access streaming real time media Play games online Note You can view this guide online or print it to keep on hand If you re viewing it online simply click a topic in the Table of Contents or a page number in the Index or any page reference or section reference Most text that is blue is a clickable link The PDF automatically displays the appropriate page AirCard 597E ExpressCard User Guide Note For step by step instruc tions to access features of the AirCard ExpressCard consult the online help available with Watcher page 33 Feature summary The AirCard ExpressCard is designed to provide a wide range of capabilities using CDMA network technology Implemen tation of these featu
40. through the wizard noting the following To proceed with the installation you must click accept the terms in the license agreement to indicate your accep tance of the terms of the license agreement Use the default settings for the Destination Folder unless you have special requirements and an advanced under standing of PC configuration The Destination Folder dictates where the software is installed Windows detects the AirCard ExpressCard and installs the drivers for it This may take a few minutes Once com pleted the system tray may display the message Your devices are ready to use or Your new hardware is installed and ready to use i Found New Hardware x Your new hardware is installed and ready to use 7 When you are notified that the installation is complete click Finish 8 If Watcher has not started automatically start it double click the Watcher icon gt on your desktop Proceed to configure the AirCard ExpressCard to use your account if it was not pre activated See Activation on page 21 Document 2130917 Rev 2 Mar 11 17 Installation ExpressCard insertion and removal Inserting the AirCard ExpressCard To insert the AirCard ExpressCard into a notebook 1 With the picture label facing up insert the AirCard ExpressCard into the slot TA MiR When you insert the AirCard ExpressCard the following should occur If sound effects are enabled the PC beeps
41. up web site www cag org Note Most service providers have coverage maps on their web sites Note The fee for service is usually higher when you are roaming connecting to a network other than the one belonging to your service provider The CDMA wireless network This is the worldwide infrastructure providing the radio coverage that allows you to stay connected Made up of radio towers and a variety of network switches routers and servers the network is an interconnection of many service providers There are CDMA networks that operate in the frequency bands supported by the AirCard ExpressCard throughout North America and parts of Latin America Asia and New Zealand However each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area Most service providers have roaming agreements with other service providers so that they can offer service outside of the coverage area of their own networks For example assuming you live in Vancouver Canada and travel frequently to Seattle United States you can obtain an account with a Vancouver service provider that has a roaming agreement with a service provider in Seattle You would then have local service in Vancouver and roaming service in Seattle 2130917 2 Getting Started The AirCard 597E software Account activation and configuration Document 2130917 Rev 2 Mar 11 Before you can begin
42. y to Connect message retry the process If the process continues to fail use manual activation page 22 or contact your service provider At this point your AirCard ExpressCard is ready to use 23 AirCard 597E ExpressCard User Guide 24 2130917 5 Care and Maintenance of Your AirCard ExpressCard Document 2130917 Rev 2 Mar 11 As with any electronic device the AirCard ExpressCard must be handled with care to ensure reliable operation Follow these guidelines in using and storing the AirCard ExpressCard Do not apply adhesive labels to the AirCard ExpressCard This may cause the AirCard ExpressCard to become jammed inside the card slot The AirCard ExpressCard should fit easily into your ExpressCard slot Forcing the AirCard ExpressCard into a slot may damage connector pins Protect the card from liquids dust and excessive heat When not installed in your computer store the AirCard ExpressCard in its carry case 25 AirCard 597E ExpressCard User Guide 26 2130917 6 Watcher Basics Starting and closing Watcher Components of the Watcher Window Interpreting icons Online Help Troubleshooting Using an external Watcher is the application that allows you to manage and antenna monitor the connection between the AirCard ExpressCard and the CDMA network You use Watcher to Determine your signal strength roaming status 3G high speed data availability and other network conne
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