Netgear 301U Manual for Mac
Contents
1. Profiles contain account information used to establish data connections At least one profile must be set up on the modem before you can establish data connections Depending on your carrier you may have more than one profile on your modem If you have multiple profiles one of them must be set as the default profile This profile is used to establish a connection when you click the Connect button without selecting a profile To access profile information 1 Select AirCard Watcher gt Preferences gt Profiles Watcher Help for Mac OS X Create a profile Watcher includes pre defined profiles for many different carriers You should normally use one of these profiles but if your carrier asks you to create one follow these instructions Your carrier can give you all the information you need to set up the profile s you require Depending on your carrier you may need to enter some or all of the following information into your profile e User name e Password e APN Access Point Name e DNS Domain Name Server address or addresses To create a profile 1 Ensure that you are not connected to the network Select AirCard Watcher gt Preferences gt Profiles Click the add button Select your carrier from the list ap wR If you have been given specific values for any of the following fields enter them now Profile Name any meaningful description of the profile such as the name of your carrier User Na2. detected networks from which you can select the network you want to use Your ability to obtain service on any network is dependent on your account To change the network selection mode 1 Select AirCard Watcher gt Preferences gt Network 2 Beside Selection Mode select one of these options Automatic The modem selects the network to use Manual The modem scans the area and displays a list of carriers networks in your area After a few minutes if the modem does not find any networks it switches to Automatic If there is an exclamation mark after the network name you may not be able to connect to that network SIM Security The SIM Subscriber Identity Module USIM Universal Subscriber Identity Module or MegaSIM card contains information used by the network to identify your device It also allows you to access your subscribed services Generally when you obtain an account your carrier gives you a SIM card In addition to other data your unique International Mobile Subscriber Identity IMSI is stored in your SIM The IMSI sometimes called your phone number identifies your account to your carrier Depending on your carrier you may be able to use the same SIM card in other devices such as mobile phones Insert and remove the SIM card For instructions on how to insert and remove the SIM card refer to the documentation that came with your modem PIN assigned to the SIM When you obtain your SIM y
3. dock 1 Launch Watcher 2 Click and hold the Watcher icon in the dock 3 From the pop up menu select Keep in Dock To automatically launch Watcher at Login 1 On the AirCard Watcher menu select Preferences 2 On the General tab select Open AirCard Watcher at Login Close Watcher To close Watcher 1 Select AirCard Watcher gt Quit AirCard Watcher Upgrade Watcher New versions of Watcher become available from time to time You can download the new versions free from www sierrawireless com support You can also enable Watcher to check for updates automatically Note The availability of these features depends on your carrier or your version of Watcher To enable Watcher to check for updates 1 Go to AirCard Watcher gt Preferences gt General 2 Select the Automatically check for updates check box 3 In the Check for updates list select a time period Or if you want Watcher to check for updates immediately click Check for Updates Now 2 2131163 Rev 2 1 Jun 10 Uninstall Watcher To uninstall Watcher 1 Select AirCard Watcher gt Uninstall AirCard Watcher 2 Follow the on screen instructions Connect to the network 1 Click Connect a If there is no profile defined a message opens asking if you want to create a new profile b Click Create a new profile In the Profiles window click to create a profile For more information see Create a profile on page 6 To end a high spe
4. If the delete button is unavailable the profile you have selected is a locked profile that cannot be edited or deleted Change the default profile To change which profile is the default 1 Select AirCard Watcher gt Preferences gt Profiles 2 Inthe Default Profile list select the profile you want to use as the default 3 Click Apply Network settings The Network tab in the Preferences window is used to set e Frequency Band You can specify the frequency band you want the modem to use or set it to automatically select the band e Selection Mode You can specify the network you want the modem to use or set it to automatically select the network Select the frequency band Note By default the modem will automatically select the frequency band Unless your carrier specifies otherwise it is recommended that you use the Automatic setting If advised to do so follow these steps to change the frequency band 1 Select AirCard Watcher gt Preferences gt Network 2 Inthe Frequency Band field select the desired frequency band from the list Only bands available on your model of modem are displayed Watcher Help for Mac OS X Select networks manually and automatically Depending on your location you may be within the coverage area of several networks By default the modem automatically selects a network based on your account and network availability If you prefer you can set Watcher to display a list of
5. Sierra Wireless AirCard Watcher Help for Mac OS X Rev 2 1 Jun 10 Sierra Wireless AirCard Watcher allows you to manage and monitor the connection between your modem and the network With Watcher you can Determine signal strength roaming status high speed data avail ability and other network connection parameters Initiate and end data calls Send and receive SMS messages Manage profiles Use GPS Monitor to track your position Note Depending on your device and your service provider some of the features described in this document may not be available Install Watcher To install Watcher 1 2 3 Insert the modem into a USB slot on your computer Double click the installer package and follow the on screen instructions When instructed to do so restart your computer Mac OS X 10 5 and later 1 When your computer detects the modem the message New network interfaces have been detected appears Click the Network Preferences button In the Network window click Apply Mac OS X 10 4 11 1 After your computer restarts go to Applications gt System Preferences gt Network The New Port Detected pop up window opens on top of the network window 2 Click OK 3 Click Apply and then close the window Watcher Help for Mac OS X Launch Watcher To launch Watcher 1 Navigate to Applications gt Sierra Wireless gt AirCard Watcher 2 Double click Watcher Tips To keep the Watcher icon in the
6. d to disable the other device Failed to communicate with device If this message appears when you try to establish a connection 1 Close Watcher 2 Remove and then re insert the modem 3 Restart Watcher 4 lf the problem persists you may need to update the firmware a Go to AirCard Watcher gt Preferences gt General b Click Check for Updates Now c Check www sierrawireless com support for additional updates 2131163 Rev 2 1 Jun 10 Incorrect SIM Watcher displays this message if the modem and SIM are incompatible The most likely reason for this is that the modem was purchased from one carrier and the SIM was purchased from another carrier Your modem may be configured to work only with the SIM of a specific carrier Contact your carrier if this message appears New and confirmation PIN are different When you change a PIN you must enter the new PIN number twice Watcher displays the message The new PIN and confirmation PIN are different Please try again if the PINs you enter are not the same Please ask your carrier about PUK code A SIM becomes blocked when SIM security is enabled and the wrong PIN is entered three times To unblock the SIM you must obtain the unblocking code or command from your carrier See Unblock the SIM on page 13 Unable to connect to the Internet If you are unable to connect to the Internet the first time you use the modem see Mac OS X 10 5 and later or Mac OS X 10 4 11 un
7. der Install Watcher on page 1 Unblock the SIM When the SIM is blocked Watcher displays the message SIM Blocked in the main window Depending on your modem configuration Watcher may also display the prompt Please enter UNBLOCKING code Remaining attempts x If you see this prompt follow the instructions below to unblock the SIM If you do not see this prompt contact your carrier To unblock the SIM 1 Obtain the unblocking PUK code from your carrier 2 Enter the unblocking code in the top field 3 Enter a new value for the PIN in the New PIN and Verify New PIN fields and click OK Note You must enter the unblocking code within a specific number of attempts If you fail to do so your SIM becomes permanently blocked and you will not be able to use it again Collecting System and Application Logs When troubleshooting an issue in consultation with technical support you may be asked to collect a system or application log This section describes how to collect logs using Watcher 13 Watcher Help for Mac OS X On the AirCard Watcher menu select Logging gt Turn Logging On Wait for the events or problems to be captured in the Watcher log Click the AirCard Watcher menu again and select Logging gt Collect Logs When the Collect Logs tool appears click Proceed When requested enter your admin password oa FP WN gt When the Collect Logs tool indicates that the log file is ready click Quit A co
8. ed connection click Disconnect Interpret status icons The main Watcher window uses these indicators Signal strength and service status The number of bars increases as signal strength increases to a maximum of five bars In some cases the appearance of the signal strength bars varies depending on whether or not you are connected to the network Green connected Red not connected Coverage The icon indicates the fastest service that is e Available in your current coverage area e Supported by your modem When only the letters are displayed you are within the coverage area but HSPA have not yet acquired the service When the indicator has an outline you have acquired service and are able to establish a data connection When the indicator is filled you have a data connection on the wireless CED service Roaming You are connected to a network other than your local carrier s A There may be a surcharge for roaming service This service may not be available SMS message indicator When this indicator is blinking you have a new SMS message Data transmission When the modem is connected to the network the main Watcher window shows the amount of data received and sent Watcher Help for Mac OS X Technology Maximum theoretical speed Downlink Uplink 4G Fourth generation wireless The next major evolution of wireless technology faster data rates and new features Wireless da
9. itor 2131163 Rev 2 1 Jun 10 1 Select Window gt GPS Monitor To start a GPS session 1 Inthe GPS Monitor window click the Start tracking button to begin tracking the current location or click the Get Current Location button to get a single fix 2 To view a map of the current location click the Map button You can set which online mapping web site is used See Setting GPS Preferences The GPS display shows your e Latitude e Longitude e Direction e Speed e Altitude It also shows the accuracy of the fix HEPE the number of satellites being tracked and the time the fix was updated Setting GPS Preferences To set GPS Preferences select AirCard Watcher gt Preferences gt GPS The most commonly used preferences are e Map web site e Measurement System You can also set the Fix rate and enable Auto track Map web site You can choose which web site you want to use to display the map of your current position when you click the Map button Measurement System You can choose the system of measurement you want the GPS display to use metric or imperial Fix rate You can specify the rate at which GPS fixes are taken To set the fix rate in the Fix Rate field enter the desired rate in seconds Auto track If Auto track is enabled a GPS tracking session begins if one is not already running In addition the next time you insert or power up the modem a GPS tracking session begins No
10. me if applicable Password if applicable APN Check with your carrier for specific requirements for the user name and pass word 6 Select the connection type Manual You click the Connect button on the main Watcher window to make a connection default setting Prompt for Password When you click the Connect button you are prompted to enter a password Autoconnect A connection is established automatically when you insert the modem provided this is your default profile 7 If you have a DNS address or addresses enter the address es In most cases it is not necessary to enter a DNS address 8 If you have more than one profile in the Default Profile field select a default profile The default profile is used if you click Connect without selecting a profile 9 Click Apply Edit a profile To edit a profile 1 Ensure that you are not connected to the network 2 Select AirCard Watcher gt Preferences gt Profiles 6 2131163 Note If all the entries in the profile are unavailable the profile is a locked profile that cannot be edited or deleted Rev 2 1 Jun 10 3 Select the profile and field you want to edit 4 Make any necessary changes 5 Click Apply Delete a profile To delete a profile 1 Ensure that you are not connected to the network 2 Select AirCard Watcher gt Preferences gt Profiles 3 Select a profile and click the delete button 4 Click Apply Note
11. mpressed file containing the log files appears on your Desktop 7 Attach the compressed file to an email message and send it to your technical support provider By SIERRA WIRELESS 2010 Sierra Wireless All rights reserved Watcher is a trademark of Sierra Wireless registered in the European Community Mac OS is a trademark of Apple Inc registered in the US and other countries Other trademarks are the property of the respective owners
12. ou should be given a PIN Personal Identification Number The PIN is used to enable SIM security which prevents others from using your account should the SIM be lost or stolen If SIM security is enabled you are asked to enter your PIN before you can access Watcher To enable SIM security 1 Select AirCard Watcher gt Preferences gt SIM Select Enable SIM Security Click OK Enter the PIN Click OK ao PON 8 2131163 Note If SIM security is enabled and you fail to enter the correct PIN number within the desig nated number of attempts your SIM card will be disabled and become unusable If that happens contact your carrier Rev 2 1 Jun 10 Change your PIN To change the PIN assigned to your SIM Select AirCard Watcher gt Preferences gt SIM Click Change PIN In the Old PIN field enter your PIN Enter a new PIN in the New PIN and Verify New PIN fields 5 Click OK If you enter the wrong PIN the fields are cleared and the remaining attempts field is reduced by 1 If you fail to enter the correct PIN within the designated number of attempts the SIM card becomes blocked If this happens see Unblock the SIM on page 13 Peo UN S Blocked SIM In any operation that requires you to enter the PIN you are allowed a certain number of attempts to enter the PIN correctly If you fail to enter the PIN correctly within that number of attempts the SIM becomes blocked If the SIM becomes blocked
13. our computer To enable or disable this option 1 Select AirCard Watcher gt Preferences gt General 2 Select or clear the Open Watcher at Login check box 2131163 Rev 2 1 Jun 10 Turn radio off on exit When this option is enabled the radio transmitter receiver turns off when you exit Watcher If you do not need to receive or send data after shutting Watcher down using this option helps to extend the computer s battery life To enable or disable this option 1 Select AirCard Watcher gt Preferences gt General 2 Select or clear the Turn radio off on exit check box Prompt before exiting If this feature is enabled when you close Watcher it displays a warning message To enable or disable this option 1 Select AirCard Watcher gt Preferences gt General 2 Select or clear the Prompt before exiting check box Prompt when roaming If this feature is enabled when you connect to a network other than that of your carrier Watcher displays a warning message It is important to know when you are roaming as there may be additional charges To enable or disable this option 1 Select AirCard Watcher gt Preferences gt General 2 Select or clear the Prompt when roaming check box Manage profiles You should not have to create or change a profile but if the need arises Watcher allows you to e Create a profile e Edita profile e Delete a profile e Select a default profile
14. r to determine which of these methods are offered Using the SMS Inbox You can read messages send new messages reply to messages or delete messages from the SMS Inbox To view the SMS Inbox select SMS gt Inbox To send new SMS messages click New Message in the SMS Inbox or select SMS gt New Message Setting SMS Preferences To set SMS preferences 1 Select AirCard Watcher gt Preferences gt SMS The SMS preferences you can change are e Service Center Number The Service Center Number should only be changed on the advice of your service provider e Remember the last 10 SMS destinations When selected you can choose one of the last 10 SMS numbers or addresses from a list in the To field of new SMS message Usage History To view usage history for your account s select Window gt Usage History Note This information is not intended for billing purposes In the Usage History window you can select the account for which you want to view the usage history For each account you can view the e Date and duration of each session e Amount of data received and sent during each session e Total amount of data sent and received for that account You can also clear the usage history GPS Monitor Note Not all devices support GPS You can confirm that you have GPS by looking for the menu option Window gt GPS Monitor f that menu item does not appear your modem does not support GPS To open the GPS Mon
15. ta connections The type of connection your modem establishes depends on e The type of modem e The type of service s available from your service provider e The networks available in your current coverage area Your modem always uses the fastest service available to it in a given area The icons on the main Watcher window indicate the type of service that is currently available and the connection status of your modem 3G Third generation wireless Increased network capacity and faster data rates compared to 2G HSPA Evolved HSPA 21 Mbps 5 76 Mbps HSPA concurrent HSDPA and HSUPA 3 6 Mbps 1 5 Mbps HSUPA High Speed Uplink Packet Access Not applicable 2 0 Mbps 5 76 Mbps with future upgrade HSDPA High Speed Downlink Packet Access 7 2 Mbps Not applicable UMTS Universal Mobile Telecommunications System 384 kbps 384 kbps 2G Second generation wireless First launched in 1991 introduced wireless digital voice and data services EDGE Enhanced Data for GSM Evolution 236 kbps 236 kbps GPRS General Packet Radio Service 114 kbps 114 kbps a Actual speed depends on network conditions b Sending data to the network c Receiving data from the network Set preferences To change Watcher preferences open AirCard Watcher gt Preferences Open Watcher at Login When this feature is enabled Watcher launches automatically when you log into y
16. te Some devices do not support Auto track 11 Watcher Help for Mac OS X Troubleshooting tips If you experience a problem with your modem or the Watcher software check the status of the LEDs Refer to the documentation that came with your modem to interpret the meaning of the LEDs You can also check the Sierra Wireless Support web site for information on your modem Go to www sierrawireless com support Insufficient signal strength Insufficient signal strength may be because e You are outside the network coverage area e You are in or near a structure that is blocking the signal e You are near a device that is causing radio signal interference e A network or account problem is preventing you from obtaining service Searching If Watcher displays Searching continuously e You may be outside the coverage area Move to a location with better signal strength and restart Watcher e The incorrect frequency band may be set Unless your service provider specifies which band to use ensure that the Fre quency Band field is set to Automatic See Select the frequency band on page 7 Initialization Failed This message may be displayed if e The modem is not properly inserted Try removing and re inserting the modem You can also try using a different slot e There may be a resource conflict If another card is inserted you may be able to resolve the problem by removing the other card Otherwise you may nee
17. your SIM card is unusable until it is unblocked Watcher displays the message Blocked SIM If your modem is configured to do so you are prompted to enter a PUK code obtained from your carrier to unblock the SIM See Unblock the SIM on page 13 Send and receive SMS messages SMS Short Messaging Service allows you to send and receive short messages usually not more than 160 characters through the network Check with your service provider to determine if you have access to this service If you have access to this service you can receive messages by any methods supported by your service provider Ways to receive SMS messages Depending on your service provider others can send SMS messages to you in one or more of these ways e Some wireless service providers have web pages from which anyone can enter a message and direct it to your phone number In this case anyone who has access to the Internet can send you a message provided he or she knows your phone number e Some service providers allow SMS messages to be sent through Internet e mail applications Your phone number is then used as an e mail address for example 6045553993 serviceprovider com or 1414960101 servicepro vider co uk e Some products such as the modem and many mobile phones have software that allows you to send messages to other subscribers using their phone numbers to direct the message Watcher Help for Mac OS X Check with your service provide
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