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NEC Express5800/HX4600 User's Guide

1. A Device internal SCSI termination B Narrow SCSI devices in upper resister peripheral bays C Narrow SCSI interface cable D SCSI channel 1 connector E SCSI back plane terminator F Ultra2 wide SCSI 3 disks in lower cage G Distribution back plane H Wide SCSI interface cable l SCSI channel 2 connector not used J Ultra2 wide SCSI 3 disks in middle cage Ultra2 wide SCSI 3 disks in upper L I O riser board cage M Narrow SCSI connector 50 pin N External narrow SCSI cable O External narrow SCSI device P SCSI terminator Q RAID controller in PCI slot 31 R Channel 1 cable connector S Channel 2 cable connector T Diskette interface cable U 2nd 3 1 2 inch device optional V 3 1 2 inch diskette drive W Channel 0 cable connector Figure A 1 RAID Cable Configuration A 4 System Cabling Memory Configurations Memory DIMM Configurations Memory DIMM Configurations The memory board contains sixteen 168 pin DIMM sockets for a total of up to 4 GB of system memory using 256MB DIMMs See Figure B 1 DIMM sockets on the board are organized as four 144 bit wide 128 bit wide data path with 16 parity bits banks ECC generation checking is provided for each bank DIMM sockets accept 168 pin single or double sided DIMMs A bank must be populated using identical DIMMs DIMMs may vary in size from one
2. 0B53 OB5B CPU 4 Status 0B52 0B5A CPU 3 Status 0B51 0B59 CPU 2 Status 0B50 0B58 CPU 1 Status Figure 5 1 CPU VRM Error Code Locations 1042 1041 1040 Figure 5 2 Power Supply Error Code Locations Problem Solving 5 25 _ OB60 DIMM group 1 Status 10861 DIMM group 2 Status 0B62 DIMM group 3 Status Error Indications by Memory Bank Memory Board 1 bh ab d d t Error Indications by Memory Bank Memory Board 2 10863 DIMM group 4 Status 0B64 DIMM group 5 Status 0B65 DIMM group 6 Status 10866 DIMM group 7 Status _ 0B67 DIMM group 8 Status Figure 5 3 Memory Error Code Bank Locations 5 26 Problem Solving Error Indications by DIMM Pair Memory Board 1 aa hH 2213 Re g Y B 2215 a 2217 Eg o E 0219 221 B 221D EE BH 221F HHHH HH Error Indications by DIMM Pair Memory Board 2 Figure 5 4 Memory Error Code DIMM Bank Locations Problem Solving 5 27
3. Figure 3 3 System I O Board Switches and Jumpers Configuring Your System 3 19 Table 3 4 System I O Board Jumper Configurations Factory Your Figure 3 3 Description Option Jumper Setting Default Setting Callout A Reserved Required 1691 1 2 1 2 1 2 factory default 1 2 B Reserved Required 16912 2 3 2 3 2 3 factory 16H 2 3 2 3 2 3 default 2 3 16H1 2 3 2 3 2 3 16H2 2 3 2 3 2 3 16H4 2 3 2 3 2 3 16H6 2 3 2 3 2 3 16H7 2 3 2 3 2 3 16H8 2 3 2 3 2 3 16H10 2 3 2 3 2 3 Processor 500MHz 16J 1 2 1 2 1 2 Speed 16J1 1 2 1 2 1 2 16J3 2 3 2 3 2 3 16J7 2 3 2 3 2 3 D TEST Mode 16 12 1 2 1 2 1 2 factory default 1 2 E CMOS Clear Disable 11A 2 3 2 3 Enable 1 2 E Password Disable 11A1 2 3 2 3 Clear Enable 1 2 F CMOS Requiredon 11M 1 2 1 2 1 2 Erase Write factory default 1 2 G RTC Power Required 117 1 2 1 2 1 2 Supply factory 1L11 OFF OFF OFF defaults Used on system I O Board G7BNF not used on G7BZJ G7CEQ 3 20 Configuring Your System Setting Switches and Jumpers CAUTION Before doing the procedures in this section make sure that your system is powered off Unplug the AC power cords from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage amp Note Observe static precautions Use an antistatic wrist strap Change
4. nmo oW gt Connections to optional disk cabinet Device with the serial interface such as modem Printer with the parallel interface Monitor display unit External SCSI device Device with the USB interface such as terminal adapter Requires NOS supporting USB interface Keyboard Mouse Device with the USB interface such as terminal adapter Hub multi port repeater Network system on LAN to be connected via a hub Figure 2 1 Making Connections Setting Up Your System 2 5 Connecting the Power Cords Plug the female end of each AC power cord into the input receptacles on the rear of the power supplies see Figure 2 2 Plug the male end of each power cord into NEMA 5 15R outlet for 100 120 VAC or NEMA 6 15R outlet for 200 240 V AC If the power cords supplied with the system are not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria The power cord must be rated for the available AC voltage and have a current rating that is at least 125 of the current rating of the system m The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region The power cord connector that plugs into the system must be an IEC type CEE 22 female conn
5. Configuring Your System a BIOS Setup Utility Symbios Configuration Utility a Configuring the RAID Controller a Configuring System Jumpers and Switches Configuring Your System Configuration and setup utilities are used to change your system configuration You can configure your system as well as any option boards you may add to your system using the BIOS Setup stored in the system FLASH memory A diskette is not needed to run BIOS Setup The SCSISelect Utility also stored in the system FLASH memory is used if you need to configure the SCSI controller in your system or to perform a SCSI disk format or verify disk operation of these drives A diskette is not needed to run SCSISelect A Utilities diskette contains the Event Log Utility The Event Log Utility is used to read stored system event information If your system has been factory configured the BIOS Setup or SCSISelect utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade the boards in your system There are some system configuration parameters that are set by jumpers However these parameters do not usually require change The following sections provide procedures for running the BIOS Setup and the Utilities diskette Also a section describing the system jumper configurations is presented Several configuration tables are also provided to record changes you make to the default
6. DIMMs DIMMs Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD ROM Drive 1 CD ROM Drive 2 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Hard Disk Drive 7 Hard Disk Drive 8 Hard Disk Drive 9 Hard Disk Drive 10 Hard Disk Drive 11 2 Equipment Log Component Manufacturer Name and Model Serial Number if available Date Installed Hard Disk Drive 12 RAID Controller Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External Peripherals Equipment Log 3 Index B Battery 1 16 Battery clock replacing 4 11 Battery I O replacing 4 10 BIOS configuration settings 3 5 exiting 3 11 flash memory 1 16 setup utility 3 3 updating 3 22 using 3 4 Cabling RAID board A 3 system 2 4 A 2 Chassis 1 5 Clock 1 16 CMOS NVRAM resetting 3 22 Configuration 1 4 system 3 2 Connections system 2 4 D DIMMs installing 4 13 memory configuration B 2 removing 4 15 4 20 diskette drive removing 4 34 Diskette drive installing 4 30 Doors opening front 1 7 E Emergency management port main console window C 7 requirements C 3 Equipment log 4 5 Error messages
7. 3 6 Configuring Your System Table 3 1 BIOS Setup Configurations Advanced Menu Menu Parameter Name Normal Setting or Your Configuration Display Only ADVANCED MENU Advanced Press Enter for menu Plug amp Play OS No Reset Configuration Data No Address Bit Permuting Enabled ROMPilot Support Disabled Memory Reconfiguration Press Enter for menu Memory Reconfiguration Enabled DIMM Group 1 Status DIMM Group Z2 Status DIMM Group 3 Status DIMM Group 4 Status DIMM Group 5 Status DIMM Group 6 Status DIMM Group 7 Status DIMM Group 8 Status Clear DIMM Error DIMM Error Pause CPU Reconfiguration Press Enter for menu CPU Reconfiguration CPU 1 Status CPU 2 Status CPU 3 Status CPU 4 Status Clear CPU Errors CPU Error Pause Normal display only None display only None display only None display only None display only None display only None display only None display only Press Enter to clear DIMM error Disabled Enabled Normal display only Normal display only None display only None display only Press Enter Enabled Configuring Your System 3 7 Table 3 1 BIOS Setup Configurations Advanced Menu Menu Parameter Name Normal Setting or Your Configuration Display Only Peripheral Configuration Press Enter for menu Serial Port 1 Base I O Address Interrupt Serial Port 2 Base I O Address Interrupt Parallel Port Para
8. Removing a Power Supply If both LED indicators on a power supply are lit it s recommended that power to the system be turned off before removing the power supply To remove a power supply perform the following steps 1 2 Power off the system Unplug the power cord from the AC wall outlet and from the input receptacle on the rear of the power supply you are removing 3 Loosen the thumb lock screws see Figure 4 16 A that secure the power supply 4 Hold the handle on the power supply and pull the power supply out of the system 5 If you are replacing a power supply go to Installing a Power Supply otherwise power on the system Hot Swapping a Power Supply If you are swapping out a faulty power supply you can pinpoint which one to remove by checking the status LED indicators on each supply If either or both of the LED indicators are off the power supply can be hot swapped If both LED indicators on a power supply are lit it s recommended that power to the system be turned off before removing the power supply To remove a power supply perform the following steps 1 Unplug the power cord from the AC wall outlet and from the input receptacle on the rear of the power supply Loosen the thumb lock screws see Figure 4 16 A that secure the power supply you want to replace 3 Hold the handle on the power supply and pull the power supply out of the system 4 Slide the replacement power supply int
9. Setting and Clearing Server Pause MWA can pause server processing during or at the end of the server Power On Self Test POST Set a server pause as follows Pause command During server POST select Pause POST from the Pop up menu in the server window The server pauses immediately When the Go to End of POST command is executed the server pauses again after completing the POST Pause at Next Connect command To set pause at the next server connection select the Pause at Next Connect command from the Pop up menu in the server window When pause is set a check mark appears next to the menu item Pause at POST error command Select Properties from the Pop up menu in the server window to open the Server Properties dialog box Check Activate for POST error alert on the Alert page When MWA receives this alert message from the server MWA will connect to the server and the server POST will be paused Management Application Workstation 13 Clear a server pause to resume processing as follows Go command To resume server processing select the Go MWA mode command or the Go No MWA mode command from the Pop up menu in the server window A server pause is also cleared in the following ways E Time out reset If there is no communication between MWA and a disconnected server for five minutes or longer the server is automatically reset Recovering from an SOS If a fault is detected a server that includ
10. Error Indications by DIMM Slot Memory Board 1 Error Indications by DIMM Slot Memory Board 2 Figure 5 5 Memory Error Code DIMM Locations 5 28 Problem Solving Status LEDs The following paragraphs list and describe the various system and disk status LED indicators and provides a user response for the various status conditions Once your server is up and running you can monitor server operation through the system status LED panel indicators and the SCSI device status LED panel indicators See Table 5 3 and Table 5 4 for a list and description of the LED indicators and Table 5 5 for a list of the system status abnormal conditions LED Power Status Disk If any problems persist contact your service representative for assistance Status Off Off Green Amber Off Green Amber Off Amber Green Table 5 3 System Status LED Indicators Description Power OFF Power ON Power ON System power supply failure Power OFF No alarms Abnormal condition see Table 5 5 Not accessing disk drives Internal disk drive failure Accessing disk drives Response None required normal Check power cord outlet circuit breaker power switch is ON AC Link Mode BIOS Setup covers securely mounted None required normal Replace failed power supply module None required normal None required normal Check condition None req
11. MAIN MENU Processor Type Processor Speed Cache RAM Displays the type of processor installed Displays the processor speed Displays the cache RAM size Configuring Your System 3 5 Table 3 1 BIOS Setup Configurations Main Menu Menu Parameter Name Normal Setting or Your Configuration Display Only Cache Memory Press Enter for menu Memory Cache Cache System BIOS Area Cache Video BIOS Area Cache Base 0 512K Cache Base 512K 640K Cache Extended Memory Area Cache C800 CBFF Cache CC00 CFFF Cache D000 D3FF Cache D400 D7FF Cache D800 DBFF Cache DC00 DFFF System Memory Extended Memory Language BIOS Version System Time Enter current time hour minutes seconds on 24 hour clock System Date Enter current date Floppy Options Diskette A Use to change values indicates the type of diskette drive installed Diskette B Use to change values indicates the type of diskette drive installed Not Installed in your system Enabled Write Protected Write Protected Write Back Write Back Write Back Disabled Disabled Disabled Disabled Disabled Disabled 640KB display only Indicates the total capacity of the basic memory XXXMB display only Indicates the total capacity of the extended memory English Indicates the version of the system BIOS display only Current Time Current Date 1 44MB 3 1 2 Not Installed
12. W Network Operating System Configuration Guide This guide contains supplemental instructions needed to install and configure your server Windows NT v4 0 Novell NetWare v4 2 Santa Cruz Operation SCO OpenServer Release 5 05 and SCO UnixWare 7 01 Network Operating Systems This document is intended to complement the more detailed procedural documents available from the vendor of the network operating system Using This Guide ix Safety Notices m Caution To reduce the risk of electric shock which could cause personal injury follow all safety notices The symbols shown are used in your documentation and on your equipment to indicate safety hazards m Warning Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists m Warning The detachable power supply cords are intended to serve as the disconnect devices m Warning This equipment has two 3 wire grounded power cords To prevent electrical hazards do not remove or defeat the ground prong on the power cords Replace any power cord that gets damaged Contact your dealer for an exact replacement m Warning The DC push button on off switch on the front panel does not turn off the system AC power Also 5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet Before
13. Install MWA software on the management PC Configure and register SG information within MWA at the management PC Creating a Server System Generation Diskette SG For the management PC to connect with a server server system generation SG information must be configured and registered on MWA software running on the management PC In this procedure you will create a diskette containing your server s SG information In the following section you will register the SG information with MWA 1 Prepare a floppy disk formatted with MS DOS 2 Insert the EXPRESSBUILDER CD in the server s CD ROM drive and boot the server from the CD The EXPRESSBUILDER menu displays Select Custom Setup Select System Management Select Network Setup The Network setup program starts mgr 007 Insert the floppy disk prepared in step 1 into the server s diskette drive and press the ESC key C 4 Management Application Workstation Set the SG information as follows The items with marks must be entered Computer Name Enter the server name IP Address Enter the IP address of the server Subnet Mask Enter the subnet mask of the server Default Gateway Enter the IP address of the default gateway on the network Management PC 1 3 s IP Enter the IP address of the management PC with MWA installed 1 3 shows priority Pass phrase Enter the pass phrase that is used for communic
14. Power LED Status LED Disk LED Key lock LCD panel Drive present power on Drive active Drive faulty Casters 4 When green power is present in system When off power is turned off or power source is disrupted See Table 1 2 for a list and description of the system LEDs When green the system is OK See Table 1 2 for a list and description of the system LEDs When green internal disk drives are being accessed See Table 1 2 for a list and description of the system LEDs Secures both front external doors Displays information about BIOS and system failures error and diagnostic information Each drive has three LEDs visible above the bay from the front See Table 1 3 for a list of SCSI disk drive status LED indicators Used when moving the server Fixed by the caster holders Figure 1 1 Front Chassis Features and Controls System Overview 1 5 Status LED Indicator Descriptions Table 1 2 lists the system status LED indicators along with a description of each LED indicator Table 1 3 lists the disk drive status LED panel indicators along with a description of each LED indicator Table 1 4 lists system status abnormal conditions Table 1 2 System Status LED Indicators LED Status Description Response Power Off Power OFF None required normal Green Power ON None required normal Amber Sleep Mode Power saving mode This feature must be supported by your operating system Status
15. Wake up activates a server whose power is off The Wake Up command is executed normally under the following conditions MWA knows the server MAC address as the server has been connected with MWA more than once OS was terminated normally the last time server was active Management Application Workstation 9 Pause at Next Connect specifies whether to pause POST when a current server is connected the next time When pause is set a check mark appears next to the menu item Note that this setting is valid only when the server is connected the next time and not for later connections Data CMOS displays the CMOS data of a current server in the Data dialog box The data can be read only when the server is paused at the end of POST ESCD displays the ESCD data of a current server in the Data dialog box DMI displays the DMI data of a current server in the Data dialog box The data can be read only when the server is paused at the end of POST PCI When the Read button is selected in the PCI Information dialog box the PCI information of a current server is displayed The information includes a bus number a device number and a function number of each device name and so on Window Cascade command arranges the opened windows in an overlapping fashion Tile arranges the opened windows in an non overlapping fashion Arrange Icons arranges icons for minimized windows
16. see 4 10 Replacing the Non Volatile Memory 4 10 Replacing the Real time Clock 4 11 ru apr M be rebate a 4 13 Installing DIMMS niet etr etie ne ves 4 14 Removing DIMMS ined etn etn et 4 15 PrOCeSSOES eo ee t elas 4 16 Installing a Processor Cartridge 4 17 Removing a Processor Cartridge or Termination Board 4 20 Option Boards i p n eade 4 20 Installation Considerations eee 4 2 Controller Adapter Hardware Configurations 4 22 Installing an Option Board 4 23 Removing an Option Board sess 4 25 Power Supply i ttt teretes Ee bae ee teo ttes ipe Ratte 4 26 Installing a Power Supply sese 4 26 Removing a Power Supply sese 4 27 Hot Swapping a Power 1 eee 4 27 Removable Media Devices eese 4 28 Installing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 4 30 Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 4 34 Hard Disk DEIVes tret et Ro vm tr vt 4 35 Installing a Hard Drive sese 4 36 Removing Hard Drive seen 4 39 Hot Swapping a Hard Drive esssssseseeeeene 4 40 Problem Solving EORR ERR SE ARMEN ER 5 1 Resetting the S
17. 1 2 power 1 20 power cords 2 6 powering on 2 7 processor 1 16 System board features 1 11 1 13 set 1 11 System reset 5 2 System upgrade preparing 4 5 T Top cover installing 4 9 removing 4 6 Troubleshooting 5 2 checklists 5 2 diagnostics 5 5 diskette drive LED 5 9 error messages 5 10 fans 5 7 hard drive LED 5 9 no characters on screen 5 8 power LED 5 7 status LEDs 5 29 U Unpacking 2 3 V Video features 1 17 Index 2 456 01502 001
18. 1064 Thermal Lo HDD cage 2 middle low Follow 1063 Action temperature error 1065 Thermal Lo HDD cage 2 top low Follow 1063 Action temperature error 1068 Thermal Lo 1 low temperature Follow 1063 Action error 1069 Thermal Lo CPU 2 low temperature Follow 1063 Action error 106A Thermal Lo low temperature Follow 1063 Action error 106B Thermal Lo CPU 4 low temperature Follow 1063 Action error Problem Solving 5 23 1017 Thermal Wrn PCI unknown location Follow 1063 Action temperature warning 1061 Thermal Wrn Front panel temperature Follow 1063 Action warning 1063 Thermal Wrn Baseboard temperature Follow 1063 Action warning 1068 Thermal Wrn CPU 1 temperature warning Follow 1063 Action 1069 Thermal Wrn CPU 2 temperature warning Follow 1063 Action 106A Thermal Wrn CPU 3 temperature warning Follow 1063 Action 106B Thermal Wrn CPU 4 temperature warning Follow 1063 Action WDT Timeout Watch dog timer time out Contact your customer service representative 5 24 Problem Solving Error Code Hardware Reference The following hardware illustrations show the probable locations of hardware failures as defined by specific error codes listed in Tables 5 1 and 5 2 1021 1029 1020 1011 1028 1010
19. Action temperature error 1063 Thermal Hi Baseboard high temperature Follow 1017 Action error 5 22 Problem Solving 1064 Thermal Hi HDD cage 2 middle high Follow 1017 Action temperature error 1065 Thermal Hi HDD cage 2 top high Follow 1017 Action temperature error 1068 Thermal Hi CPU 1 high temperature Follow 1017 Action error 1069 Thermal Hi CPU 2 high temperature Follow 1017 Action error 106A Thermal Hi CPU S high temperature Follow 1017 Action error 106B Thermal Hi CPU 4 high temperature Shut down the server to error check if fans and other components are covered with dust When a low temperature error occurred raise the room temperature to warm up the server for operations If there appears to be no cause of a malfunction contact your customer service representative 1017 Thermal Lo unknown location low Follow 106B Action temperature error 1061 Thermal Lo Front panel low temperature Follow 106B Action error 1062 Thermal Lo HDD cage 1 bottom low Follow 106B Action temperature error 1063 Thermal Lo Baseboard low temperature Shut down the server to error check if fans and other components are covered with dust When a low temperature error occurred raise the room temperature to warm up the server for operations If there appears to be no cause of a malfunction contact your customer service representative
20. Power major alarm Contact your customer service representative 105F SCSI Open The front door is open This is a Warning not an error 105E HPC Open The PCI slot door on the top cover is open This is a warning not an error DUMP The DUMP switch is This is not an error pressed Sleep x The system is running in the This is not an error power save mode indicates the power save Pressing the SLEEP switch mode level 1 through 4 restores the original state Level setup and definitions depend on the OS SMI Timeout The system is stalled due to A critical error occurred a hardware failure Contact your customer service representative SMBus Err xxyy SMBus device error xx channel yy status Contact your customer service representative ISA Error ISA I O check error Check ISA board installation If the same error reoccurs contact your customer service representative 1017 Thermal Hi PCI unknown location high Shut down the server to temperature error check if fans and other components are covered with dust When a low temperature error occurred raise the room temperature to warm up the server for operations If there appears to be no cause of a malfunction contact your customer service representative 1061 Thermal Hi Front panel high temperature Follow 1017 Action error 1062 Thermal Hi HDD cage 1 botom high Follow 1017
21. default The factory setting your computer uses unless you instruct it otherwise For example when powering up the computer will boot from the default drive density The capacity of information bytes that can be packed onto a storage device such as a floppy disk device driver A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correction A method of detecting and correcting errors EEPROM Blectrically Erasable Programmable Read Only Memory A type of memory device that stores password and configuration information EGA Enhanced Graphics Adapter A type of video display system that provides medium resolution text and graphics on TTL monochrome color and enhanced color monitors Glossary 3 EMS Expanded Memory Specification A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds Some software requires EMS to operate EPROM Erasable Programmable Read Only Memory A type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not
22. in the first available PCI slot from the top 4 A maximum of four SCSI controllers may be installed Install the first controller card in PCI slot 431 and the second controller in PCI slot 432 4 22 Upgrading Your System Installing an Option Board Install an option board as follows 1 Power off the system and remove the top cover as described earlier in this chapter amp Note Observe static precautions Use an antistatic wrist strap 2 Remove the option board from its protective wrapper holding the board only by the edges Do not touch the board components or the gold connectors 3 Record the option board serial number in the equipment log 4 Set any board jumpers or switches as described in the documentation that comes with the option board amp Note Refer to the documentation accompanying the option board for information on whether the board is to be installed in a or ISA expansion slot 5 Ifthe PCI board has a handle attached to one end remove the handle see Figure 4 13 Figure 4 13 Removing the Board Handle 6 See Table 4 1 to determine the recommended option board slot assignment and configuration parameters See Figure 4 12 to determine system board slot locations 7 Determine the expansion slot cover that corresponds to the desired expansion slot Release the cover lock by pressing on the cover tab and remove the expansion slot cover see Figure 4 14 Upgrading Your S
23. 3 5 Pull the top cover or side panel out and away from the chassis 6 Setthe cover or panel aside for reattaching later 4 8 Upgrading Your System Figure 4 3 Top Cover and Side Panels Removal Installing the Top Cover and Side Panels Install the top cover and side panels as follows 1 Before replacing the top cover or side panel make sure no tools or loose parts have been left inside the system chassis Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected The top cover and side panels have tabs that align with the slots in the chassis see Figure 4 3 Align the tabs with the slots in the chassis and carefully push inward Slide the cover or panel toward the rear of the chassis so the tabs firmly engage in the slots Attach the cover or panel to the chassis by firmly tightening the two thumbscrews amp Note If your system is already set up plug the system back in reconnect the peripherals and power on the peripherals and system Upgrading Your System 4 9 Modifying the System I O Board The following provides procedures for upgrading and configuring the system I O board in your system Topics covered include Replacing the non volatile memory Replacing the real time clock battery amp Note Electrostatic discharge ESD can damage add in boards and other components place them on an antistatic su
24. Go to End of POST command then select Go MWA mode command or the Go No MWA mode command Go to End of POST command pauses the server at the end of POST when the current server is executing POST To resume booting select the Go MWA mode command or the Go No MWA mode command Go MWA mode command When the Go MWA mode command is selected when POST is paused the server resumes POST and executes booting in MWA mode Go No MWA mode command If the Go No MWA mode command is selected when POST is paused the server resumes POST and executes booting in No MWA mode Restore Final Screen command displays the remote console screen as it appeared immediately before the server was disconnected This command becomes valid after the server is disconnected Clear Screen command clears the remote console display This command becomes valid after the server is disconnected Server Summary Pop up menu Position the cursor on a server record in the Server Summary dialog box and click the right button to display the Server Summary Pop up menu From this menu can execute main commands on the server Management Application Workstation C 11 Using MWA Opening a Server Window To remotely access a managed server from the management PC using MWA you must open a server management window for the server You can then issue commands to the server and make various settings though this window There ar
25. ISA connectors The system I O board offers ten dedicated PCI slots four of which are 64 bit and one combination slot that may be configured as a PCI slot or an ISA slot The ISA architecture supports 32 bit memory addressing and 16 bit data transfers for the CPU DMA and bus masters Real Time Clock Calendar BIOS The real time clock provides system clock calendar information stored in a non volatile memory Figure 1 6 M The real time clock battery see Figure 1 6 G provides power backup for the real time clock A BIOS and Setup Utility are located in the Flash memory on the system I O board and include support for system setup and PCI ISA Plug and Play auto configuration A number of security reliability and management features are also incorporated to meet vital server needs 1 16 System Overview Video The onboard super VGA controller PCT is a high performance SVGA subsystem that supports m BIOS compatibility with VGA EGA CGA Hercules Graphics and MDA m 2 MB of Video Memory m 16 bit bus for high speed display memory access m Hardware accelerated bit block transfers BITBLT m 72Hz refresh non interlaced at 640x480 800x600 or 1280x1024 resolutions m Up to 16M colors at 640x480 and 800x600 resolutions 64K colors at 1024x768 resolutions and 256 colors at 1280x1024 resolutions with the optional 2 MB video memory 7 Note SVGA drivers may be required to use the high performance v
26. Is AC available at the wall outlets 5 2 Problem Solving Isthe power on off push button switch on the front panel in the ON position power on LED should be lit W Are all cables correctly connected and secured Are all the PCI ISA option boards fully seated in their connector slots on the system board Are all jumper settings on the system I O board correct For jumper information see Chapter 3 Configuring Your System Are all jumper and switch settings on option boards and peripheral devices correct If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt memory or I O addresses m Are the processor s and VRMs fully seated in their slots on the system board See Chapter 4 Upgrading Your System for installation procedures Are all DIMMs fully seated and installed correctly See Chapter 4 Upgrading Your System for installation instructions Are all removable media drives and disk drives installed correctly See Chapter 4 Upgrading Your System Isthe system s hard drive properly formatted or defined m Is the operating system properly loaded Refer to the operating system documentation W Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in BIOS Setup correct For information about running these utilities
27. LCD An error message is also displayed on the display unit and the error is recorded in the Event Log Table 5 1 lists the error codes and messages you may see during POST Table 5 1 POST Error Codes and Messages Error Code and Message Explanation Action 0200 Failure Fixed Disk Hard disk failure Replace the hard disk 0210 Stuck Key The key is kept on pressed Stop pressing the key 0211 Keyboard error Keyboard error Replace the keyboard 0212 Keyboard Controller Failed Keyboard controller failed Replace the keyboard 0213 Keyboard locked Unlock key Keyboard is locked Start BIOS Setup to set up the Switch keyboard correctly 0220 Monitor type does not match The display unit is incorrectly setup Start BIOS Setup to set up the CMOS Run SETUP monitor correctly 0230 System RAM Failed at offset System RAM error Ask you customer service Offset address representative to replace memory module 0231 Shadow RAM Failed at offset Shadow RAM error Ask you customer service Offset address representative to replace memory module 0232 Extended RAM Failed at address Extended RAM error Contact your customer service line Offset address representative 0233 Memory type mixing detected Memory devices of different types are Install correct memory devices installed 0234 Single bit ECC error A 1 bit memory error occurred Contact your customer service representative 5 10 Probl
28. Off Power OFF None required normal Green alarms None required normal Amber Abnormal condition Check condition see Table 1 4 Disk Off Not accessing disk drives None required normal Amber Internal disk drive failure Check disk drive status LEDs Green Accessing disk drives None required normal Table 1 3 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Off Present Green Disk Drive Off Activity On Disk Drive Off Status Amber Disk drive not present Disk drive present Not accessing disk drive Accessing disk drive No alarms Disk drive failure None required normal None required normal None required normal None required normal None required normal Replace disk drive 1 6 System Overview Table 1 4 System Status Abnormal Conditions LED Amber Conditions Chassis intrusion front cover Unit fan alarm Memory multi bit error SERR Temperature Voltage CPU thermal trip CPU memory or option board error or failure Power supply failure System Status Opening the Front Doors You must open the right front door to turn the server power on or off mount or dismount a floppy disk or mount or dismount a hard disk drive Open the left front door to mount or dismount 5 1 4 inch removable media devices Open the front doors as follows 1 To open the front doors you need to use the security key provided w
29. PCI 32 Int B PCI 33 Int C PCI 34 Int D 3 10 Configuring Your System Table 3 2 PCI IRQ Bus and Controller Assignments PCI IRQ Line PCI IRQ Line 17 Assignment PCI 11 Int D PCI 12 Int B PCI 13 Int C PCI 21 Int C PCI 22 Int D PCI 23 Int B PCI 24 Int C PCI 31 Int B PCI 32 Int C PCI 33 Int D PCI 34 Int B Exiting BIOS Setup To exit Setup select Exit from the menu bar to display the Exit Setup menu The following describes the options on this menu Note that ESC does not exit this menu Select one of the items from the menu or menu bar to exit this menu Selection Save changes and Exit Exit without Saving Changes Get Default Values Load Previous Values Save Changes Description Stores the selections displayed in the menus in CMOS and exits the Setup program Exits the program without saving any changes you have made in this session Previous selections remain in effect Sets default values for all Setup menus Useful if BIOS detects a problem with the values stored in CMOS Reverts to previously saved values if the new values have not been saved to CMOS Stores the current selections without exiting the Setup program Configuring Your System 3 11 Symbios Configuration Utility The Symbios Configuration Utility detects the two SCSI host adapters located on the system board Use the utility to Change adapter and SCSI device default
30. PCI bus 1 parity error Check PCI board installation If the same error reoccurs contact your customer service representative 0902 PCI PERR PCI bus 2 parity error Check PCI board installation If the same error reoccurs contact your customer service representative 0903 PCI PERR PCI bus 3 parity error Check PCI board installation If the same error reoccurs contact your customer service representative PCI SERR PCI bus system error Check PCI board installation If the same error reoccurs contact your customer service representative 0A01 PCI SERR PCI bus 1 system error Check PCI board installation If the same error reoccurs contact your customer service representative 0A02 PCI SERR PCI bus 2 system error Check PCI board installation If the same error reoccurs contact your customer service representative 5 20 Problem Solving 0A03 PCI SERR PCI bus 3 system error Check PCI board installation If the same error reoccurs contact your customer service representative 1012 Power 3 3V 3 3V power failure Ask your customer service representative for power unit or board replacement 1013 Power 5V 5V power failure Ask your customer service representative for power unit or board replacement 1014 Power 12V 12V power failure Ask your customer service representative for power unit or board replacement 1022 Power 1
31. Press ENTER Select Device Selections and press ENTER The Devices 0 to 7 screen displays 3 Select the SCSI device you are reconfiguring and press ENTER 4 Highlight the function you want to change and press ENTER You will be prompted to save changes when you exit the configuration utility Configuring Your System 3 13 SYM53C875 Adapter 1 SCSI Removable Media Devices Description Device Selections Sync Rate Width bits Disconnect Read Write I O timeout secs Scan for device at boot time Scan for SCSI LUNS Queue Tags Initial Boot Device Recommended Setting or Your Configuration Display Only Select device Device Setting and press ENTER 80 16 On 10 Yes Yes Enabled No Format Format a disk Verify Verify disk media Help Restore Default Setup Exit this Menu 3 14 Configuring Your System Configuring the RAID Controller Number of The system includes a three channel SecuRAID 530 Redundant Array of Inexpensive Devices RAID Controller board Mylex eXtremeRAID 1100 This board gives your system the added security of fault tolerance and is pre configured at the factory Use Table 3 2 to determine how your RAID controller was configured at the factory If you want to change the RAID level or add additional hard disks to the array use the RAID Configuration Utility If you are adding the RAID controller to an existing system the RAID Configu
32. a floppy disk This file can be used instead of a floppy disk as a remote drive for a server A server can also be booted from a floppy disk on the management PC When the remote drive function is in use RD is displayed at the title bar of the server window In this case diskette drive A on a server is allocated as a remote drive Therefore the floppy disk drive of the server itself cannot be used while the remote drive function is in use MWA System Requirements This section outlines the management PC requirements necessary for using MWA Operating Systems Windows 95 Windows 98 Windows NT 4 0 or later More than 3MB of free RAM More than 5MB of disk space ESMPRO Version 3 22 or later TCP IP Network Managed Server Servers managed by MWA must support the RomPilot extended BIOS Management Application Workstation C 3 Installing MWA To use MWA several procedures must be performed to configure the managed server and the management PC For ease of installation these procedures should be performed in the order presented in the following sections Installation procedures include procedures to be performed at the server and at the management PC Server Procedures Create a server system generation diskette SG containing essential server networking information Run the BIOS Setup Utility making the changes to BIOS necessary for server acceptance of MWA support Management PC Procedures
33. a remote drive click the Create Copy FD Image File button to display the Create Copy FD Image File dialog box where you can create an FD image file or copy one to a floppy disk If Read Only is checked one FD image file can be used on multi servers C 16 Management Application Workstation Create Copy FD Image File Dialog Box The Create Copy FD Image File dialog box is used to create a FD image file as a remote drive or to copy the contents of a FD image file onto a floppy disk Select an operation to execute Server Summary Dialog Box The Server Summary dialog box lists IP addresses server names and current status of all the SG registered servers on MWA This dialog box also allows the following operations Activating a server window Double click on a server record to open and activate the server window for the server Executing a command on the server Click the right mouse button on a server record to display the Server Summary Pop up menu From this menu you can execute main commands such as Open Connect and Properties on the server Delete Logged Messages Dialog Box The Delete Logged Messages Dialog Box sets conditions for deleting logged messages from the history log Delete history timed at xx xx xx xx xx xx and earlier If a logged message is selected in the History Log dialog box a condition for deletion can be set for messages of the same date and time and earlier The condition becomes invalid afte
34. bank to the other but all DIMMs must be the same speed Timing requires 50ns fast page devices A memory DIMM upgrade kit consists of 4 identical of the same size and type DIMMs defined as 4 x 32MB DIMMS 128MB 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs 1GB The first bank of DIMMs should be installed in sockets P02 P03 P04 and POS When you install additional DIMMs you must start with bank 2 and continue to bank 4 When you remove DIMMs you must start with the highest populated bank of DIMMs Table B 1 lists the distribution of DIMMs for system memory configurations that maximize socket availability other combinations are possible Figure B 1 CPU Base Board DIMM Sockets B 2 Memory Configurations Table B 1 Memory Configurations Total Memory Bank A Bank Bank Bank D 128MB 4 x 32MB 256MB 4 x 64 384MB 4 x 64MB 4 x 32MB 512MB 4 x 128MB 640MB 4 x 128MB 4 x 32MB 768MB 4 x 128MB 4 x 64MB 896MB 4 x 128MB 4 x 64MB 4 x 32MB 1024MB 4 x 256MB 1152MB 4 x 256MB 4 x 32MB 1280MB 4 x 256MB 4 x 64MB 1408MB 4 x 256MB 4 x 64MB 4 x 32MB 1536MB 4 x 256MB 4 x 1
35. be inserted only one way Note For the 5 1 4 inch devices be certain that you are using the 50 pin SCSI data cable This cable comes from the system I O board to the removable media bays and ends at the CD ROM drive in bay D Do not confuse this cable with the 34 pin diskette drive cable which begins on the system I O board and ends at the diskette drive in bay F 13 Reinstall the top cover and the left front door Power on the system Upgrading Your System 4 33 A System I O board B Signal cable C Battery D Power cable Figure 4 23 Installing Device Cables Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive Remove a 5 1 4 inch device or a 3 1 2 inch diskette drive as follows 1 ok cw Power off the system Remove the left front door and the top cover as described earlier in this chapter Disconnect the signal and power cables from the back of the drive see Figure 4 23 Remove the two screws securing the device to the front of the chassis see Figure 4 21 Slide the drive out the front of the bay and place on an antistatic surface Remove and save the side rails and screws see Figure 4 20 Place the drive in an antistatic wrapper Cover an empty bay by installing a blank panel tray in the bay see Figure 4 18 and 4 19 8 Reinstall the top cover and the left front door Power on the system Remove the drive serial number from the equipment log 4 34 Upgrading Your Sy
36. display signal cable properly installed If there are still no characters on the screen after you check the above contact your service representative or authorized dealer for assistance 5 8 Problem Solving Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display W Are the video display signal and power cables properly installed m Ifthe problem persists the video display may be faulty or it may be the incorrect type Contact your service representative for assistance Floppy Disk Drive Activity LED Does Not Light Check the following Are the floppy disk drive power and signal cables properly installed W Are all relevant switches and jumpers on the floppy disk drive set correctly m Isthe floppy disk drive properly configured in BIOS Setup If you are using the onboard floppy disk controller use BIOS Setup to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running BIOS Setup see Chapter 3 Configuring Your System If the problem persists there may be a problem with the floppy disk drive system I O board or drive signal cable Contact your service representative for assistance Hard Disk Drive Activity LED Does Not Light If you hav
37. expansion slot see Figure 4 12 The high performance PCI local bus allows the adoption of newer networking technology such as 100 Mega bit second Ethernet NICs with a minimum of effort and without concern for I O bottlenecks The PCI local bus offers up to 266 Mega byte second bandwidth 64 bit slots 4 20 Upgrading Your System D 0 11 12 13 31 32 33 4 21 22 23 24 o 00000000020 NNANNMNNNAN A Combination ISA PCI 11Board Slot B First PCI Bus Board Slots 32 bit PCI PCI 12 and PCI 13 from the left C X Third PCI Bus Slots 64 bit PCI 31 PCI 32 PCI 33 and PCI 34 from the left D Second PCI Bus Board Slots 32 bit PCI 21 PCI 422 PCI 23 and 24 from the left Figure 4 12 PCI and ISA Slot Locations Installation Considerations Newer adapters designed for Plug and Play systems are automatically configured by the system without any user intervention Older ISA adapters must be manually configured as detailed below Once the manual configuration is complete the Plug and Play adapters are configured around the manually configured adapters without causing any resour
38. fails its associated fan changes its rotating speed to high Peripheral Devices The following paragraphs describe the Ultra2 wide SCSI 3 hard drive bays and 5 4 inch removable media drive bays Ultra2 Wide SCSI 2 Hard Drive Bays The right side of the system contains three Ultra2 SCSI 3 hard drive cages for 3 1 2 inch SCSI 3 hard drives see Figure 1 9 Each hard drive cage has a hot swap backplane that supports four drives The backplanes require an 80 pin single connector attachment SCA connector on the drives you install A drive carrier is required as part of the hot swap implementation A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in each carrier drive is mounted in the carrier with four fasteners and the carrier 15 retained in the chassis by a locking handle A fault light on the front panel board gives a general indication that there has been a fault on a hot swap drive Each drive has a set of three lights to indicate the fault or other status power on green LED activity green LED or fault yellow LED 1 18 System Overview Three hard drive cages EMI panel and exterior door shown open Figure 1 9 Ultra2 Wide SCSI 2 Hard Drive Bays The backplane has two main functions SCSI drive control and system data logging Drive status is monitored to detect failing drives and to control LED indicators The backplane features include the following W insertion and re
39. if present The last drive on the daisy chain cable must have its internal SCSI terminators installed Figure A 1 A The Ultra2 wide SCSI 3 interface cables are connected to the RAID board Figure A 1 Q Termination for the hard disk drives is provided on the SCSI distribution panel Figure A 1 E The onboard narrow SCSI controller also includes a connector located at the rear of the system for connecting external SCSI devices Figure A 1 M Three important rules must be followed if you connect external narrow SCSI devices maximum of seven narrow SCSI devices may be connected to the onboard SCSI controller For example if three SCSI devices in the system cabinet are connected to the SCSI bus only four external narrow SCSI devices can be connected m The maximum cable length for all narrow devices connected to the controller is 1 meter 39 inches m The last external narrow SCSI device must be terminated Active termination is recommended System Cabling 3 ib UUUUUUUUUUU UUUUUGUUUU
40. includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the transfer of data between the computer and a serial device such as a mouse a modem or a serial printer Setup program The program that you use to change the configuration of some ISA desktop and notebook computers This program also contains information about the hardware in the computer software Programs with specific functions such as word processing data base management communications and operating system SRAM Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM 8 Glossary SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS Glossary 9 V VGA Video Graphics Array A type of video displ
41. installed processors must be matched for speed If replacing a processor the replacement processor must match the speed and cache size of all installed processors If upgrading a processor all processors must be upgraded to match N CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Update the CPU baseboard using an antistatic wrist strap attached to chassis ground 4 16 Upgrading Your System A WARNING If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn let the components cool for 10 minutes before continuing with these procedures Installing a Processor Cartridge Use the following procedure to install a processor cartridge Note All systems ship with a processor cartridge installed in the bottom slot and termination boards in the remaining slots Some systems may have more processors depending on configuration All processors must be matched in speed and cache size 1 Power off the system and remove the left side panel as described earlier pz Ce o VRM 6 PROC4 VRM 5 PROC3 4 2 VRM3 B VRM 2 PROCI VRMI i ANY O O Figure 4 8 Processor and VRM Loacations amp Note
42. line Maintenance Utility by pressing F4 during system bootup The contents of the Hardware Event Log can also be viewed using ESMPRO in a Windows NT Operating System environment Table D 1 lists channel numbers that are recorded in the Hardware Event Log The sensor that initiated the channel number entry is shown as well as the figure number of the illustration in this appendix that shows the location of the suspected faulty hardware component Refer to the figure number noted in the Failure Location column to view the component that caused the error Viewing the Hardware Event Log Use the following procedure to view the Hardware Event Log using the Off line Maintenance Utility 1 Press F4 Maintenance Utility during system bootup The Off line Maintenance Utility menu displays 2 Select H W Event Log Viewer Press ENTER The H W Event Log Viewer window displays 3 Select Display H W Event Log Press ENTER The Display H W Event Log Select Event Type window displays 4 Select All Event Type or System Error Limit Exceeded Press ENTER The Display H W Event Log In Outline window displays 5 Select System Error Limit Exceeded of each entry listed Press ENTER 6 Note the channel number of the error and using Table D 1 cross reference the channel number to the system component that caused the error Channel numbers are listed numerically in Table D 1 D 2 System Status Hardware Support Information Table
43. lt Ctrl C gt if you want to configure SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See Chapter 3 Configuring Your System If you choose not to run the Symbios Configuration Utility the boot process continues If POST finds an error it displays an error message This information is useful to your service representative Refer to the Error Message section in this chapter for an explanation of each error code The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity indicator should turn on briefly Check for the following Does the diskette drive activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter fa second diskette drive is installed does its activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter m Ifthere is a hard disk drive or SCSI devices install
44. m To modify the system I O board add an option board or add a removable media device remove the top cover 4 6 Upgrading Your System To add memory a processor remove the left side panel To install a hard disk cage remove the top cover and right side panel N CAUTION For proper cooling and airflow do not operate the system with the top cover or side panels removed Always replace them before powering on the system Do not damage or bend the EMI fingers that are located along the edges of the top cover and side panels as you remove and install them or your system may not meet EMI requirements A WARNING If you are removing the top cover or side panels after the system is set up you must first power off the system and all external devices Unplug the system power cords Upgrading Your System 4 7 Remove the top cover or a side panel as follows 1 Power off the system and ensure the power cords are unplugged from their AC wall outlet 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 The top cover and side panels are secured from the front edge with two thumb lock screws Loosen the thumbscrews see Figure 4 2 Top cover screws Right panel screws Left panel screws Figure 4 2 Mounting Screws for Top Cover and Side Panels 4 Slide the top cover or side panel toward the front of the chassis about an inch until it stops see Figure 4
45. of the system LED indicators When green internal disk drives are being accessed See Table 1 2 for a list and description of the system LED indicators Press to turn system DC power on or off Press to enter power saving sleep mode Press again to enter normal mode of operation This feature must be supported by your operating system Press to load CD and eject CD When lit drive is in use Figure 1 2 Front Chassis Features and Controls front doors opened System Overview 1 9 0m ou gt r O Z Printer Monitor External SCSI USB Keyboard Mouse COM2 COM1 Function select switches Reset Button Power status LEDs ISA PCI slots PCI Slots PCI Slots PCI slots Power supplies three shown Status LED Active LED LAN LPT1 25 pin parallel port connector VGA monitor 15 pin connector Narrow SCSI 50 pin connector USB interface connector Appropriate driver required PS 2 compatible 6 pin mini DIN connector PS 2 compatible 6 pin mini DIN connector serial port 9 pin connector serial port 9 pin connector See Configuring Switch and Jumper Settings in Chapter 3 of this User s Guide Press to
46. on MWA MWA Main Window The MWA main window provides a graphical user interface GUI to access server control operations and to launch the management plug ins At the top of the GUI is the menu and tool bar These provide the options to initiate plug ins and other support features A status bar at the bottom displays connection information like server name line status and mode Toolbar The tool bar buttons of MWA main window combine server control and management plug in options available from the Connect and Action menus as follows Open The Open command opens a server window for a specified server Connect The Connect command connects a current server Disconnect The Disconnect command disconnects a current server Pause POST The Pause POST command will pause to the server in the middle of POST if selected when the current server is executing POST To resume POST select the Go to End of POST command the Go MWA mode command or the Go No MWA mode command Go to End of POST The Go to End of POST command will pause the server at the end of POST if selected when the current server is executing POST EERU To resume booting select MWA mode command or the No MWA mode command MWA mode When MWA mode command is selected when POST is paused the server resumes POST and executes booting in MWA mode No MWA mode If the No MWA mode command is selected when POST is paused the server resumes POST and execut
47. port PS 2 compatible keyboard mouse VGA monitor and 10 100Base TX Network LANs Real time clock calendar RTC Detects chassis intrusion and contains sensors for temperature voltage fan failure and Power supply failure BIOS Select and Symbios Configuration Utility System Overview 1 13 Riser Card Connector ISA Board Slot First PCI Board Slots 32 bit PCI 11 PCI 12 and PCI 13 from the left D Third PCI Slots 64 bit PCI 31 PCI 32 PCI 33 and PCI 34 from the left E Second PCI Board Slots 32 bit PCI 21 PCI 22 PCI 23 and 24 from the left F Ultra2 SCSI 3 SCSI Ch1 Connector for 5 1 4 Removable Media Devices Battery lithium Power PB Connector Floppy Disk Drive Connector Front Panel Connector Power Connector 1 Power Connector 2 Non volatile Memory NVRAM Fan Connector Ultra2 SCSI 3 SCSI Ch2 Connector not used uv O Z gr A Server Management Board Connector Figure 1 6 System I O Board Connector and Component Locations 1 14 System Overview Memory board connector Optional Memory board connector Standard Rear Fan Connector 2 Voltage module socket VRM1 VRM6 Rear Fan Connector 1 Power Connector 1 Power Connector 2 0o mnm ou Pentium III Xeon Processors sockets 1 4 Front Fan Connectors 3 Figure 1 7 CPU Base Board Component Locations A DIMM sockets B Configuration jumper C DIMM sockets Figur
48. provides you with a sample equipment log for documenting the system configuration and future updates you may make to your system Using This Guide vii Text Conventions This guide uses the following text conventions Warnings cautions and notes have the following meanings A WARNING Warnings alert you to situations that could result in serious personal injury or loss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER m File names are printed in uppercase letters For example AUTOEXEC BAT viii Using This Guide Related Documents In addition to this guide the following system documentation is included with your server either as electronic files on EXPRESSBUILDER or as paper copy shipped with your server System Release Notes Release Notes provide you with the latest information about your system This information was not available at the time your user s guide was developed W Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server documentation and to complete your installation successfully
49. restricted as follows The server is connected CMOS data and DMI data can be read at the end of POST Stop server processing at the end of POST by selecting the Pause POST command and the Go to End of POST command from the Pop up menu in the server window Problem A remote drive cannot be used Probable Cause See Using a Remote Drive Problem Booting from a remote drive failed Probable Cause Check the following The remote drive is set correctly The remote drive is a floppy disk or a FD image file from which MS DOS can be booted The priority of the boot device of the server is a floppy disk Problem The server window does not display a server screen C 20 Management Application Workstation Probable Cause A graphic server screen may not be displayed correctly in the server window The window display becomes normal when the server returns to an MS DOS screen Problem Characters are corrupted when the server window displays a server screen Probable Cause If MS DOS is booted in a language other than English MWA cannot display the messages for this language in the server correctly Boot MS DOS in English mode Probable Cause If the server is displaying a graphic screen MWA may not be able to display the screen correctly Problem When an MS DOS program is activated in English mode the server displays corrupted characters Probable Cause If MS DOS in the server is in English mode MWA remote conso
50. that you can control the server from this dialog box If the server is already recovered the server cannot be operated from MWA Contents and functions of the dialog box are as follows Server The dialog box displays the name and the IP address of the server that issued the SOS message as well as the firmware version of the SMC on the server and the recovery mode of the server If the recovery mode is Automatic the server is automatically reset for recovery after this dialog box displays The server cannot be controlled from MWA Message The dialog box displays the SOS message received from a server on the first line The display box also displays the SMC event log of the server sequentially from the latest data up to when the SOS occurred Server last status The dialog box displays the LCD contents immediately before the SOS message transmission the POST code of the last boot processing and the current power status DC Server control The operator can send recovery instructions to a server The buttons are explained below If a button operation causes an error take the appropriate action on the server that sent the SOS message Power cycle Use this button to turn the server off and on again The dialog box closes after the normal execution of server control is confirmed Reset Use this button to reset a server The dialog box closes after the normal execution of server control is confirmed Pow
51. the compared data Read Data from Server The present data of the current server is acquired and displayed The Save As button is used to save the acquired data in a file Temporary Change to Remote Drive Dialog Box The Temporary Change to Remote Drive dialog box changes a remote drive for a server temporarily If Floppy A is checked a floppy disk drive on MWA active management PC becomes a remote drive for the server If FD Image File is checked a specified FD image file in the management PC becomes a remote drive for the server If Read Only is checked one FD image file can be used by more than one server Since no FD image file can be created or copied in this dialog box create a file using the Defaults command or the Properties command in advance C 18 Management Application Workstation SOS Heceive Dialog Box If a fault is detected a server that includes the system management controller SMC transmits an SOS message to the management PC When this SOS message is received MWA opens the SOS Receive dialog box to display the server information If the server is in Manual Recovery Mode MWA requests the operator for the server recovery method When MWA communicates an inquiry to the server Connecting is displayed in the title bar You can do nothing in the dialog box while the message is displayed Wait until the message is cleared It is only when the OS cannot run normally due to a fault in the server
52. the setting of any of the configuration switches or jumpers on the system boards as follows 1 Power off the system and remove the covers as described in Chapter 4 Upgrades and Options 2 Check to ensure the system power cords are removed from the back of the system 3 Locate the switch or jumper you are changing 4 To change a switch setting use a pen or your finger to move the switch to the desired setting To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins for the desired setting and press it onto the pins Be careful not to bend the pins Record changes to the board settings 5 Install the system covers and power up the system Configuring Your System 3 21 BIOS The following contains procedures for updating your BIOS Updating the BIOS You should use this procedure when you receive a BIOS FLASH diskette from your service representative Update the system BIOS as follows Note This procedure clears the event log contents If you want to save the event log contents run the Event Log Reader Utility Insert a bootable DOS diskette into Drive A and power up the system Remove the MS DOS diskette and insert the BIOS FLASH diskette into Drive A 3 Enter PHLASH and press Enter 4 After the system reboots load the default values by pressing F2 to enter setup At the Exit Me
53. to direct current to operate See also DC Address A label name or number that identifies a location in computer memory ASCII American Standard Code for Information Interchange A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals backplane slot A connector on the backplane board in desktop computers and expansion boxes that allows you to install circuit cards backup A copy of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as the communication device such as a serial printer See also bps BIOS Basic Input Output System A program stored in flash EPROM or ROM that controls the keyboard disk drives video monitor and other devices See also flash EPROM EPROM and ROM bit Derived from BlInary digiT a bit is the smallest unit of information a computer handles See also byte Glossary 1 boot The process of loading the ope
54. values Check and or change SCSI device settings that may conflict with those of other devices in the server Perform low level formatting or verify operations on SCSI disk drives Running the Symbios Configuration Utility 1 Power on the system The system boots up 2 When this message appears on the video monitor Press Ctrl C to start the Symbios Configuration Utility Press Ctrl C to run this utility 3 The utility starts and the Main Menu displays Symbios Configuration Utility Main Menu Port Status NVRAM Adapter Number IRQ Found Level Current Next Boot SYM53C895 4000 11 On On Yes SCSI1 5w removable media devices SYM53C895 SCSI 5000 15 On On Yes 2 not used Change Adapter Status Press ENTER to select and change adapter status Adapter Boot Order Press ENTER to select and change boot order of each SCSI adapter not required Additional Adapter Configuration Not used Display Mode Verbose Press ENTER to change display mode Mono Color Press ENTER to change display from black white to color Language Not used Help Quit The following keys are active for all SCSI Configuration screens Key Action Arrows Up and down arrows move from one parameter to another within a Screen ENTER Displays options for a configurable parameter Selects an option ESC Moves back to previous screen or parameter or EXIT if at the Main menu 3 12 Configuring Your System Changin
55. workstation Otherwise wear an antistatic wrist strap attached to chassis ground The system jumpers enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function Select Switches The following describes how to configure and set the I O riser board function select switches for specific operating parameters The function select DIP switches configure the use of the rear panel reset dump button N CAUTION Before doing the procedures in this section make sure that your system is powered off Unplug all AC power cords from the back of the chassis Failure to disconnect power before setting switches and moving jumpers can result in personal injury and equipment damage Figure 3 1 shows the DIP switches The switches consist of a block of four switches accessible on the I O panel located on the I O riser board at the rear of the chassis 3 16 Configuring Your System Function Select Switches Reset Dump Button A Function select switches B Reset Dump Button Switches shown in factory default position MEX SE C Figure 3 1 Function Select Switches Note The switches are set correctly at the factory for your system configuration If your syst
56. your system 1 2 Power off the system If locked unlock and open the right front door Determine which hard drive cage contains the hard drive you want to remove Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 25 The hard drive cage has four hard drive slots Confirm which slot of the hard drive cage contains the hard drive to be removed Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 28 Remove the hard disk and place it in an antistatic wrapper Close the EMI metal panel and secure with the two thumbscrews Power on the system and close the front door Figure 4 28 Removing the Hard Disk Carrier Upgrading Your System 4 39 Hot Swapping a Hard Drive If you are swapping out a faulty hard drive you can pinpoint which drive to remove by checking the status LEDs that occur in sets of three above each of the four drive bays See Status LED Indicator Descriptions in Chapter 1 Note When the SCSI drive fault LED indicates a drive fault steady yellow light you can remove the drive and swap in a replacement at any time when the drive is not being accessed without needing to power down the system However drive manufacturers caution against moving a drive that is still spinning because of possible damage to the drive 1 If locked unlock and open the right front d
57. 0 0 cccceeccesscesseceeeceeeceeeeeseeeeseeseeeneeenaes C 14 Alerting BESMPRCOTNLE C 15 Dialog t eie rette tree reete rer ead C 15 Select a Server Dialog Box sssssssseeeeeeeenns C 15 Server Properties Dialog Box ccccesccessceeseseseeeeeeeeeeteeeteeeeeeeees C 15 Default Server Properties Dialog C 16 Create Copy FD Image File Dialog C 17 Contents v Server Summary Dialog Box sesseeeeeeeene C 17 Delete Logged Messages Dialog C 17 Data Dialog BOX zi edat e e e Re C 18 Temporary Change to Remote Drive Dialog Box C 18 SOS Receive Dialog Box een C 19 Troubleshooting N a 20 Hardware Event Log cccccccssecseccccccsecsecceees D 1 Introduction et ro etre e b Een D 2 Viewing the Hardware Event Log eeseseeeeeee D 2 Component Locations eseseseeseeeee eene nennen nnne D 4 Glossary Equipment Log Index vi Contents Using This Guide This User s Guide provides a quick reference to information about your system Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading This guide contains the following information Chapter 1 System Overview pro
58. 17 Peripheral Controller m et i 1 17 External Device Connectors 1 17 Keyboard and Mouse sse 1 18 Fans dep a tpe oat ege a eer 1 18 Peripheral Devices tenerte io pe arte E 1 18 Ultra2 Wide SCSI 2 Hard Drive 1 18 Removable Media Drive Bays 1 19 System ROWED Mr Or eie tetris 1 20 Software Locks via the BIOS Setup 1 21 Setting Up Your System e eere oe neon ena Pa oes 2 1 Selecting a Site ine eda tete ta e edet ien 2 2 Unpacking the System uiian isani eere 2 3 Moving the System to the Site sse 2 3 Getting Familiar with the System sss 2 4 Making Connections oat nsien eee 2 4 Connecting the Power Cords 0 cccccsseesseesseeeneeeneeeeeeseeeneesseeneenaeens 2 6 Powering On Your 2 7 Configuring Your System 3 1 Configuring Your System sss eee ener 3 2 BIOS tree tuper taedet erede Reda 3 3 When to Use the BIOS Setup Utility eene 3 3 Using the BIOS Setup Utility 0 0 ccccccesecsteceteceeeeeeeeeeeeeeneeees 3 4 BIOS Setup Configuration Settings esses 3 5 Exiting BIOS Setup secet neret rte Rehd eng 3 11 Symbios Configuration Utility essere 3 12 Con
59. 2 Upgrading Your System Precautions The following warnings and cautions apply throughout this chapter Only a technically qualified person should integrate and configure the system The only procedure that can safely be done with the system power on is installing or hot swapping an SCA drive carrier assembly in one of the SCSI hot swap drive cages or hot swapping a failed power supply For any other procedures inside the system turn Off system power and disconnect the AC power cord s WARNING Before doing the procedures in this chapter make sure that your system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cords from wall outlets or power supply Hazardous conditions power supply Hazardous voltage current and energy levels are present inside the power supply There are no user serviceable parts inside it servicing should be done by technically qualified personnel Hazardous conditions devices amp cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the system and disconnect the power cords telecommunications systems networks and modems attached to the system befo
60. 28MB 1664MB 4 x 256MB 4 x 128MB 4 x 32MB 1792MB 4 x 256MB 4 x 128MB 4 x 64MB 1920MB 4 x 256MB 4 x 128MB 4 x 64MB 4 x 32MB 2048MB 4 x 256MB 4 x 256MB 2176MB 4 x 256MB 4 x 256MB 4 x 32MB 2304MB 4 x 256MB 4 x 256MB 4 x 64MB 2432MB 4 x 256MB 4 x 256MB 4 x 64MB 4 x 32MB 2560MB 4 x 256MB 4 x 256MB 4 x 128MB 2688MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 32MB 2816MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 64MB 3200MB 4 x 256MB 4 x 256MB 4 x 256MB 3328MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 32MB 3456MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 64MB 3584MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 128MB 4096MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 256MB Memory Configurations B 3 Management Workstation Application Overview MWA System Requirements Installing MWA MWA Main Window Using MWA Dialog Boxes Troubleshooting Overview Management Workstation Application MWA is an application used for remote server management in a network environment The managed server may be remotel y accessed from a management PC the computer in which ESMPROTM operates MWA is a pre boot management application in that the managed server is accessed prior to loading the server operating system Hanagement PC WE ROBESTATION E SERVER E RenPilot HI EH The following server operations are available from a management PC running MWA
61. 2B2 Incorrect Drive A type run The type of drive A is incorrect Start the BIOS Setup Utility to SETUP set required values again 02B3 Incorrect Drive B type run The type of drive B is incorrect Start the BIOS Setup Utility to SETUP set required values again 02DO System cache error Cache System cache error No cache can be used Contact disabled your customer service representative 1 PCI System Error on A PCI system error occurred in Contact your customer service Bus Device Function bus device function representative 0B1C PCI Parity Error on A PCI parity error occurred in Contact your customer service Bus Device Function bus device function representative 0B22 CPUs are installed out of CPUS are installed in incorrect This does not indicate an error order order However change the slot in which the CPU is installed 0B30 Fan 1 Alarm occurred Memory cooling fan error Check whether the fan is clogged Clean it if the fan is covered with dust If no error is found or the failure is cleared in spite of cleaning contact your customer service representative 0B31 Fan 2 Alarm occurred Memory cooling fan error Follow 0B30 Action Problem Solving 5 11 0B32 Fan 3 Alarm occurred CPU cooling fan error Follow 0B30 Action 0B33 Fan 4 Alarm occurred CPU cooling fan error Follow 0B30 Action 0B34 Fan 5 Alarm occurred CPU cooling fan error Follow 0B30 Action 0B35 Fan 6 Al
62. 5 1 5V power failure Ask your customer service representative for power unit or board replacement 1023 Power 5 0VS 5V power failure Ask your customer service representative for power unit or board replacement 1010 Power 1 CPU 1 power failure See Check CPU VRM installation Figure 5 1 If the same error reoccurs contact your customer service representative 1011 Power CPU 2 CPU 2 power failure See Follow 1010 Action Figure 5 1 1020 Power CPU 3 power failure See Follow 1010 Action Figure 5 1 1021 Power CPU 4 CPU 4 power failure See Follow 1010 Action Figure 5 1 1040 Power Error 1 Power unit 1 bottom Ask your customer service failure See Figure 5 2 representative for replacement of the failed power unit 1041 Power Error 2 Power unit 42 middle Follow 1040 Action failure See Figure 5 2 1042 Power Error 3 Power unit 3 top failure Follow 1040 Action See Figure 5 2 Problem Solving 5 21 Table 5 2 Operational Error Codes and Messages continued Error Code and Message Explanation Action 1028 Power L2 1 CPU L2 cache power failure See Figure 5 1 Check CPU VRM installation If the same error reoccurs contact your customer service representative 1029 Power L2 2 CPU L2 cache power failure See Figure 5 1 Check CPU VRM installation If the same error reoccurs contact your customer service representative 10F0 Pow Major B
63. 5 10 External devices 1 17 F Fans 1 18 FCC statement 1 Front doors installing 4 6 opening 1 7 removing 4 6 H Hard disk drives hot swapping 4 40 installing 4 36 removing 4 39 Hot swap hard drives 4 40 power supply 4 27 l board switches and jumpers 3 19 T O riser board switches 3 16 Indicators 1 6 J Jumpers memory board 3 18 setting 3 21 system 3 16 K Keyboard 1 18 M Memory 1 16 Memory board jumpers 3 18 Memory configurations B 2 Mouse 1 18 Option boards considerations 4 21 hardware configurations 4 22 installing 4 23 removing 4 25 Index 1 Password clearing 3 23 Peripheral controller 1 17 Peripheral devices removable media drives 1 19 Power 1 20 turning on 2 7 Power cords connecting 2 6 Power supply hot swapping 4 27 installing 4 26 removing 4 27 Precautions upgrading 4 3 Problems 5 2 Processor 1 16 Processors installing 4 16 R RAID controller configuration 3 15 Resetting system 5 2 S Server expansion 1 4 Setup utility BIOS 3 3 Side panels installing 4 9 removing 4 6 Site selection 2 2 Software locks 1 21 Status indicators 1 6 Status LEDs 5 29 Switches T O riser board 3 16 setting 3 21 system 3 16 System cabling 2 chassis 1 5 configuration 1 4 configuring 3 2 connections 2 4 expansion 1 4 features 1 3 indicators 1 6 jumpers and switches 3 16 memory 1 16 moving 2 3 overview
64. AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in your system A 2 System Cabling RAID Configuration One of the standard features of your system is the three channel SecuRAID 530 Mylex 1100 controller board which gives your system the added security of fault tolerance Your system has RAID pre cabled at the factory The RAID controller is installed in PCI slot 431 and is used to control the hard disk drives in the hot swap hard drive cages Channel 1 of the dual Ultra2 wide SCSI 3 controller on the system I O board is used to control up to four peripherals CD ROM and tape drives in the removable media drive bays A 3 1 2 inch diskette drive is installed in all systems and interfaces separately to the system I O board Figure A 1 is a diagram of the SCSI cabling The narrow SCSI interface cable is connected to the SCSI connector on the system I O board Figure A 1 D This cable connects to the rear of the SCSI removable media peripherals
65. Advanced Press Enter for menu ROMPilot Support Enabled Peripheral Configuration Press Enter for menu LAN controller Enabled SYSTEM HARDWARE MENU Wake On LAN Enabled Installing MWA on the Management PC To Install MWA on the management PC perform the following procedure 1 Start Windows95 Windows 98 or Windows NT on the management PC 2 Insert the EXPRESSBUILDER CD into the PC CD ROM drive 3 Using Explorer execute setup exe in MWA folder of the CD ROM MWA installer will start 4 Follow MWA installer instructions Note MWA will be registered in the Startup folder after installation and started automatically when an OS start Log in is initiated Registering SG Information on MWA In order for MWA to connect with a server the server system generation information SG must be set and registered on MWA In this procedure SG information is registered on MWA from the server System Generation diskette SG created in the section Creating a Server System Generation diskette SG 1 Run MWA on the management PC and select the New SG command from File menu The Create a New Server dialog box displays C 6 Management Application Workstation Create new server Ea SUR Please insert SG information FD which made by Setup of Network on EXPRESSBUILDER Cancel 2 Insert the SG Information floppy disk into the management PC diskette drive 3 Select OK Server SG information is registered
66. D 1 Hardware Event Log Channel Numbers Channel Number Sensor Failure Location 10h 11h 12h 13h 14h 17h 20h 21h 23h 25h 26h 28h 29h 40h 4th 42h 52h 53h 54h 55h 56h 57h 58h 5Dh 5Eh 5Fh 6th 62h 63h 64h 65h 68h 69h 6Ah 6Bh Volt 1 CPU 1 Volt 2 CPU 2 Volt 3 3 3V Volt 4 5V Volt 5 12V Temp 2 PCI Volt 6 CPU 3 Volt 7 CPU 4 Volt 8 5V standby Volt 9 2 5V Volt 10 1 5V Volt 11 CPUL2 voltage 1 Volt 12 CPUL2 voltage 2 Power Module 1 Alarm Power Module 2 Alarm Power Module 3 Alarm Fan 5 Memory upper rear Fan 6 Memory upper front Fan 1 CPU lower rear Fan 2 CPU lower front Fan 3 CPU middle rear Fan 4 CPU middle front Fan 7 Option cards Cabinet Covers Sides Top PCI Cover Front Disk Bay Cover Temp Front Panel Temp 3 LVD 1 Temp 4 CPU Baseboard Temp 5 LVD 2 Temp 6 LVD 3 Temp 7 CPU 1 Temp 8 CPU 2 Temp 9 CPU 3 Temp 10 CPU 4 See Figure D 1 See Figure D 1 See Figure D 2 See Figure D 2 See Figure D 2 See Figure D 2 See Figure D 1 See Figure D 1 See Figure D 2 See Figure D 1 See Figure D 1 See Figure D 1 See Figure D 1 See Figure D 3 See Figure D 3 See Figure D 3 See Figure D 4 See Figure D 4 See Figure D 4 See Figure D 4 See Figure D 4 See Figure D 4 See Figure D 5 See Figure D 6 See Figure D 6 See Figure D 6 See Figure D 2 See Figure D 3 See Figure D 1 See Figure D 3 See Figure D 3 See Fig
67. Memory Err See 2201 Explanation Follow 2201 Action 2209 Memory Err See 2201 Explanation Follow 2201 Action 220B Memory Err See 2201 Explanation Follow 2201 Action 220D Memory Err See 2201 Explanation Follow 2201 Action 220F Memory Err See 2201 Explanation Follow 2201 Action Problem Solving 5 19 Table 5 2 Operational Error Codes and Messages continued Error Code and Message Explanation Action 2211 Memory Err A memory error was detected in a DIMM pair located on memory board 2 See Figure 5 4 to determine which DIMM pair caused the memory error on memory board 2 Check memory DIMM installation and memory board installation If the same error reoccurs contact your customer service representative 2213 Memory Err See 2211 Explanation Follow 2211 Action 2215 Memory Err See 2211 Explanation Follow 2211 Action 2217 Memory Err See 2211 Explanation Follow 2211 Action 2219 Memory Err See 2211 Explanation Follow 2211 Action 221B Memory Err See 2211 Explanation Follow 2211 Action 221D Memory Err See 2211 Explanation Follow 2211 Action 221F Memory Err See 2211 Explanation Follow 2211 Action PCI PERR PCI bus parity error Check PCI board installation If the same error reoccurs contact your customer service representative 0901 PCI PERR
68. Observe static precautions Use an antistatic wrist strap Hold processors only by their edges Upgrading Your System 4 17 2 Remove the termination card from the slot above the installed processor cartridge s m Remove the retention arm locking the termination card in place by pressing in on the right side of the bar to release the arm m Pull the retention arm towards you to release the arm from the module see Figure 4 9 1 and 2 Retention A rm Figure 4 9 Removing the Retention Arm Open the two card ejectors one on each side and pull the card out of the system see Figure 4 10 Termination Card Ejector Ejector Figure 4 10 Removing the Termination Card 3 Remove a new processor cartridge from its antistatic package and place it ona grounded static free surface or conductive foam pad If tabs are not attached to the cartridge remove them from the termination card and install on the cartridge m Slightly spread open each tab so that the two pegs on the tab fit into two holes at the corner of the cartridge Use care in opening the tab to prevent breakage 4 18 Upgrading Your System 4 Open the tabs on the cartridge and align the cartridge with the slot so that the heat sink faces down If installing a termination card align the card so that the embossed logo on the card faces up 5 Insert the cartridge into the guide rails of the retention module see Figure 4 11 and c
69. SM IRQ SMI Error Log Initialization Disabled display only Disabled display only Press Enter Press Enter Disabled Normal Unmasked Unmasked Disabled Enabled 45 4 Disabled Last State IRQ 13 Yes No Configuring Your System 3 9 Table 3 1 BIOS Setup Configurations Boot Menu Menu Parameter Name Normal Setting or Your Configuration Display Only BOOT MENU First boot device Diskette Drive Second boot device CD ROM Drive Third boot device Hard Drive Table 3 2 PCI IRQ Bus and Controller Assignments PCI IRQ Line Assignment PCI IRQ Line 1 SCSI Channel 1 on system I O board PCI IRQ Line 2 SCSI Channel 2 on system I O board PCI IRQ Line 3 LAN Controller and video controller on system I O board PCI IRQ Line 4 PCI 11 Int A PCI IRQ Line 5 PCI 12 Int A PCI IRQ Line 6 PCI 13 Int A PCI IRQ Line 7 PCI 21 Int A PCI IRQ Line 8 PCI 22 Int A PCI IRQ Line 9 PCI 23 Int A PCI IRQ Line 10 PCI 24 Int A PCI IRQ Line 11 PCI 31 Int A PCI IRQ Line 12 PCI 32 Int A PCI IRQ Line 13 PCI 33 Int A PCI IRQ Line 14 PCI 34 Int A PCI IRQ Line 15 PCI 11 Int B PCI 12 Int C PCI 13 Int D PCI 21 Int D PCI 22 Int B PCI 23 Int C PCI 24 Int D PCI 31 Int C PCI 32 Int D PCI 33 Int B PCI 34 Int C PCI IRQ Line 16 PCI 11 Int C PCI 12 Int D PCI 13 Int B PCI 21 Int B PCI 22 Int C PCI 23 Int D PCI 24 Int B PCI 31 Int D
70. Sensor limit alarm CPU missing POST stalled SMI handler alarm SMI handler stall Not supported by some server models Dialog Boxes Select a Server Dialog Box The Select a server dialog box displays a list of SG registered servers on MWA Server Properties Dialog Box From the Server Properties dialog box you can view and set properties for the current server The contents of the server properties are as follows ID page provides server identification information such as a server name an IP address a MAC address and a UUID Alert page Sets MWA operation for each type of alert which comes from a server Sound is checked MWA beeps when an alert is received from a server The server window of the server becomes active Management Application Workstation 15 Activate is checked When an alert is received from a server the window of the server becomes active If Activate is checked for RESET or POST Error alert MWA attempts to connect to the server If Use Default Settings is checked this property is set to the values set by the Defaults command Remote Drive page A remote drive can be set for a server None is check A remote drive is disabled Server s local drive can be used Floppy A is checked A floppy disk drive on the management becomes a remote drive for the server FD Image File is checked A specified FD image file in the management PC becom
71. Server HX4600 User s Guide m H E E Server HX4600 User s Guide m H E E Proprietary Notice and Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of Packard Bell NEC Inc and or its licensors Packard Bell NEC Inc and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others Actual performance of products discussed in this document are dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and Packard Bell NEC Inc applications must be determined by the customer and is not warranted by Packard Bell NEC Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of Packard Bell NEC Inc is prohibited Trademarks INTEL is a registered trademark of Intel Corporation MS DOS is a registered trademark of Microsoft Corporation Pentium is a registered trademark of Intel Corporation other product brand or trade names used in this publication
72. While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 26 10 Pressing the lock button on the carrier handle open the handle Align the drive carrier assembly so it engages the guide rails in the hard drive cage see Figure 4 27 4 40 Upgrading Your System 11 Gently push the assembly into the bay until the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You will hear a click when the handle locks in place 12 Close the EMI metal panel and secure with the two thumbscrews 13 Close the front door Upgrading Your System 4 41 Problem Solving Resetting the System a Troubleshooting Checklists a Diagnostic Testing Specific Problems and Corrective Actions a Error Messages Error Code Hardware Reference Status LED This chapter helps you identify and solve problems that may occur during system installation or while using your system The first section of this chapter tells you how to reset your system in the event of problems The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems The last sections include error message and status LED information A WARNING The DC push button on off switch on the f
73. ae ee t td 5 29 System eorr E URP ETE a WERE ER ENS A 1 Before Y ou Begleiter Dept Ded A 2 Static Precautions en crt tete 2 RAID Configuration toneis eene 3 Memory B 1 Memory DIMM Configurations 0 ccccceccsceeseeeseeeteeesceceeesseeeeeenaes B 2 Management Workstation Application C 1 OVERVICW MP E C 2 Remote Console ao tueretur dp n tea C 3 Remote Dives ste tr OPE C 3 MWA System Requirement cccccsccesccsssceesceeeceeeeeeeeeeeeeeeneeesees C 3 Installing MWA essent C 4 Creating a Server System Generation Diskette SG C 4 Configuring Server BIOS Setup sse C 6 Installing MWA on the Management PC C 6 Registering SG Information on MWA sssssseee C 6 MWA Main Window essere rennen C 7 E 7 Mains Men it re PEE C 8 Pop Up Menu C 11 Usinge stessi cte od t rn b C 12 Opening a Server Window ssssssseseeeeeneenenene C 12 Connecting and Disconnecting the C 12 Using a Remote 2 C 13 Setting and Clearing Server C 13 Recovering from an SOS 2
74. ard Use the following procedure to remove a processor cartridge or termination board 1 Power off the system and remove the left side panel as described earlier amp Note Observe static precautions Use an antistatic wrist strap Hold processors only by their edges 2 On the processor or termination card being removed push in the right end of the retention arm to unlock the arm 3 Pull the retention arm toward you and remove the arm see Figure 4 9 4 Pull the two tabs on the cartridge or termination board straight out to disengage the cartridge or board from the CPU baseboard see Figure 4 10 5 Pull the cartridge or termination board straight out of the retention module Place on a grounded static free surface or conductive foam pad 6 Put the old cartridge in conductive foam and store in an antistatic package 7 Install a new processor cartridge or termination card see Installing a Processor Cartridge or Termination Card If not installing a processor install a termination card the same way as a cartridge and remove the appropriate module s 8 Replace the left side panel and turn on the system Option Boards The following sections describe how to install and remove ISA and PCI option boards The system I O board has four dedicated 64 bit PCI bus expansion slots six dedicated 32 bit PCI expansion slots and one combination expansion slot that may be used as an ISA expansion slot or a 32 bit PCI
75. are the trademarks or registered trademarks of their respective trademark owners PN 456 01502 001 Copyright 1999 Packard Bell NEC Inc Packard Bell Way Sacramento CA 95828 0903 Rights Reserved Contents Proprietary Notice and Liability Disclaimer Using THS teen tte vii Text Conyentlons Related Documents Rabe ere aee dete Her in Ix Safety NOUCeS deni DE Hd od X Safety Notices for Users Outside of the U S A and Canada xi Care Handling renee cnra een xii System E EERUHAN MAS UE 1 1 e aal Mt 1 2 System Feature Summary ccccecssccesscecseeceesneceeeeceeeeeeeneeeeeeeees 1 3 Expanding the Server as Needs Grow sss 1 4 Configuration Constraints eese 1 4 CHASSIS tee see RE NR De Re 1 5 Status LED Indicator Descriptions sesseseeeeere 1 6 Opening the Front Doors eessssseseeeeeneenen eene 1 7 Chassis Features and Controls c cccsccesscesecesteeeteceeeeeeeeseeeeeneeees 1 9 System Board Features isinir irern rier siese enne 1 11 Processor eoo t et e AE RO nea A EEA 1 16 hl na LET 1 16 Bus Master I O Expansion Slots sse 1 16 Real Time Clock Calendar essere 1 16 BIOS uis itum dra PE ED 1 16 et 1 17 DCSE tete ode 1
76. arefully push it into the module until resistance is felt Three distinct clicks should be heard as the processor module seats in the retention module Check that it is firmly seated tabs should be closed 77 tl Figure 4 11 Installing the Processor 6 Reattach the retention arm as follows m Align the end of the retention arm with a single alignment dot to the left and the end with the two dots to the right The dots should match corresponding dots on the cartridge or terminator board Push the left end of the retention arm into its slot on the on the left side of the retention module Turn the retention arm to the right and snap it into place on the right side of the retention module T Install the required VRM modules single processor systems come with two VRM modules installed in VRM sockets 1 and 2 As you add processors you need to install additional VRM modules Fora second processor install VRM module in sockets and 4 for a total of four VRM modules for two processors m Fora third processor install VRM module in sockets 5 and 6 for a total of six VRM modules for three processors For a fourth processor no additional VRM modules are required Upgrading Your System 4 19 8 Replace the left side panel and turn on the system 9 After you have installed a new processor run the BIOS Setup Utility to configure its speed Removing a Processor Cartridge or Termination Bo
77. aring Your System for Upgrade a Modifying the System I O Board a DIMMs Processors a Option Boards Power Supply a Removable Media Devices Hard Disk Drives This section contains step by step instructions for removal and installation of all the major system components When you disassemble the server note the orientation and placement of any cables or shielding that you remove A WARNING The DC push button on off switch on the front panel does not turn off system AC power Also 5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet Before performing any procedures first power off the DC push button switch located on the front panel Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage N CAUTION The server management logic on the system board monitors system voltage changes When powering down your system you may experience a 1 to 5 second delay from the time you press the push button power on off switch and your system powering down This is normal system operation and is required by the server management logic N CAUTION Operating your system with the access cover removed can damage system components For proper cooling and airflow always replace the access cover before powering on 4
78. arm occurred CPU cooling fan error Follow 0B30 Action 5 12 Problem Solving Table 5 1 POST Error Codes and Messages continued Error Code and Message Explanation Action 0B36 Fan 7 Alarm occurred Optional board cooling fan error Check whether the fan is clogged Clean it if the fan is covered with dust If no error is found or the failure is cleared in spite of cleaning contact your customer service representative 0B40 Invalid System Configuration System configuration data is Start the BIOS Setup Utility to Data damaged set the time again If the same error reoccurs contact your customer service representative 0B41 System Configuration Data Read error on the data Ask your customer service Read error configuring the system representative for System I O board replacement 0B42 Resource Conflict The PCI board resource is not Start the BIOS Setup Utility properly mapped for reset If the same error reoccurs contact your customer service representative 0B43 WARNING IRQ not The PCI board interrupt is not Follow OB42 Action configured properly set 0B44 Expansion Rom not initialized The expansion ROM on the PCI Check PCI board installation board is not initialized If the same error reoccurs ask your customer service representative for System I O board replacement 0B45 System Configuration Data Write error on the data Ask you customer service Wr
79. at the bottom of the main window If there is an open window at the bottom of the main window then some or all of the icons may not be visible because they will be underneath this window Server Window Names 1 2 MWA displays a list of currently opened server windows at the bottom of the Window menu A check mark appears in front of the current server window name Select a server window to activate C 10 Management Application Workstation Pop Up Menus Clicking the right mouse button in a server window displays a Pop up menu From this menu you can execute main commands on the current server Connect command connects the current server to the management PC Once the server has been connected Connected is displayed in the title bar and the server screen displays in the server window Disconnect command closes the connection to a current server Once the server has been disconnected Not Connected is displayed in the title bar Change Remote Drive command temporarily changes the remote drive of a current server This command can be executed only when a remote drive is in use Set the necessary information in the Temporary Change to Remote Drive dialog box This command does not update the server properties The setting becomes invalid when the server is disconnected Pause POST command pauses the server in the middle of POST when the current server is executing POST To resume POST select the
80. ation on slot location Table 4 1 Option Board Hardware Configurations Memory Option Board IRQ Address Address Intel 10 100 1st Set by BIOS Set by BIOS Set by BIOS Intel 10 100 2nd Set by BIOS Set by BIOS Set by BIOS 3COM 3c905B 1st Set by BIOS BIOS Setby BIOS 3COM 3c905B 2nd Set by BIOS Set by BIOS Set by BIOS Adaptec 3940UW Set by BIOS Setby BIOS Setby BIOS SecuRAID 530 Mylex 1100 4 Set by BIOS Set by BIOS Set by BIOS Onboard SCSI Set by BIOS Set by BIOS Set by BIOS 1 For disk controllers plugged into slots and the onboard disk controllers the sequence for BIOS scanning to determine the primary Boot disk controller is ISA slots P11 and P12 PCI slot P2 and P3 first PCI bus Onboard 7895 SCSI first PCI bus PCI slot P4 through P6 second PCI bus PCI slot P7 through P10 third PCI bus It s recommended that the BIOS be disabled on all SCSI controllers except for the controller with the boot disk drive attached seeSymbios Configuration Utility in Chapter 3 Configuring Your System This saves memory address resources and provides control over the boot device independent of board slot locations 2 Additional IRQs can be made available as follows Disabling Comm Port 1 IRQ4 is available Disabling Comm Port 2 IRQ3 is available Disabling Parallel Port 2 IRQ7 is available 3 A maximum of five LAN channels consisting of any combination of single or dual channel Install PCI LAN card
81. ation between server RomPilot and management PC MWA Community Name SMC supported servers Enter a key for authentication used between server SMC and management PC MWA community name for SNMP trap Default value is public Magic Number SMC supported servers Enter code key that is used between server SMC and management PC MWA Recovery Mode SMC supported servers Select automatic or manual If automatic is selected SMC automatically executes recovery processing when a fault occurs It will be accepted as an instruction from MWA SOS Alert SMC supported servers Select SOS Alert enabled or disabled If disabled is selected SMC will not send an SOS message to MWA when a fault occurs Select Save Setting SG information is saved on the floppy disk You will need this floppy disk called the SG information FD to register the server on the management PC MWA amp Note For details on Network setup see EXPRESSBUILDER online help Management Application Workstation 5 Configuring Server BIOS Setup To use MWA you must configure the server s BIOS with three specific settings enabled These settings take place in Advanced Menu and the Hardware Menu of the BIOS Setup Refer to Chapter 3 Configuring Your System for BIOS Setup information The following table shows the settings that must be enabled to use MWA Menu Parameter Name Required Setting for MWA ADVANCED MENU
82. ay system that provides high resolution text and graphics on analog color monitors 10 Glossary Equipment Log Use this equipment log form to record pertinent information about your system You will need some of this information to run the System Setup Utility Be sure to update the equipment log when you add options Record the model and serial numbers of the system components dates of component removal or replacement and the name of the vendor from whom the component was purchased Be sure to record the same information for any components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the system board is located along the left side of the board near the PCI expansion slot covers The location of serial numbers on add in boards hard disk drives and external equipment such as video displays or printers varies from one manufacturer to another Literature accompanying these products should illustrate or describe the location of model and serial numbers Equipment Log 1 Manufacturer Name Serial Number Component and Model if available Date Installed Server CPU 1 CPU2 CPU 3 CPU 4 Memory Board 1 Memory Board 2 DIMMs DIMMs DIMMs DIMMs
83. ce conflicts ISA adapters can be Plug and Play ISA adapters that are not Plug and Play must be manually configured following the instructions supplied with the board The configuration is defined to the system in BIOS Setup If you are adding a non Plug and Play ISA option board run the BIOS Setup Utility before installing the board For details on running the BIOS Setup Utility see Chapter 3 Configuring Your System On system power up and reboot BIOS initiates a scan sequence looking for Plug and Play option boards installed since the last power up or reboot The Plug and Play scan sequence is as follows m First BIOS scans for any Plug and Play ISA option board installed in the ISA slot Upgrading Your System 4 21 m Second BIOS scans for any Plug and Play PCI option board installed in slots PCI 11 through 13 PCI 21 through 24 and PCI 31 through 34 Always install option boards in the first available slot in the scan sequence For example if there are PCI option boards installed in slots PCI 11 and PCI 12 of your system install your Plug and Play option board into slot PCI 13 The SecuRAID 530 Mylex 1100 is a 64 bit PCI controller and should be installed in PCI 31 slot See Figure 4 12 Additional SecuRAID 530 PCI controllers should be installed in slots PCI 32 through PCI 34 Controller Adapter Hardware Configurations Table 4 1 lists the option boards you may add to your system and provides inform
84. ck Battery N CAUTION Danger of explosion if the battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Replace the battery as follows 7 Note Observe static precautions Use an antistatic wrist strap 1 Power off the system and remove the top cover as described earlier 2 Ifthe battery has a protective plastic cover remove the cover by lifting it away from the battery Use your finger nail or a small pointed tool to gently push up the bottom edge of the battery See Figure 4 5 for socket location 3 Position the new battery over its socket with the plus sign on the battery facing 4 Carefully insert the top of the battery into the socket connectors and gently push the battery into the socket until it is firmly seated in the socket 5 Replace the top cover and turn on the system 6 Run the BIOS Setup to restore configuration settings to the real time clock 4 12 Upgrading Your System DIMMs The memory board contains sixteen DIMM sockets arranged in four banks see Figure 4 6 Each 168 pin socket can hold a single 72 bit DIMM module with 32MB 64MB 128MB or 256MB of memory When all sixteen sockets are populated the memory board supports a ma
85. cked and corrected all of the above items refer to Diagnostic Testing in this chapter 5 4 Problem Solving Diagnostic Testing This section provides a more detailed approach to identification of a system problem and locating its source Error Checking Each time you turn on the system POST runs automatically and checks the system boards processors memory keyboard and most installed peripheral devices If POST finds an error it displays an error message Refer to the Error Message section in this chapter for an explanation of each error message Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general procedures lead you through the following W Preparing the system for diagnostic testing m Monitoring POST while it is running m Verifying proper operation of key system LEDs m Confirming loading of the operating system Preparing the System for Diagnostic Testing To prepare the system for diagnostic testing perform the following amp Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure the system power cords are plugged into a properly grounded AC
86. computer mouse A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration information See also RAM and SRAM O operating system A set of programs that provides the interface between other software programs and the computer 6 Glossary P parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device such as a parallel printer partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives password A security feature that prevents an unauthorized user from operating your computer See also EEPROM PCI Peripheral Component Interconnect PCI is a high performance peripherals I O bus supporting data transfers of up to 132MB per second Pentium A type of microprocessor with a built in math coprocessor cache memory and memory and bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is vis
87. ct the your server to search the boot devices in the following order floppy disk drive CD ROM drive then the hard disk drive If you want to change the boot order priority run the BIOS Setup Utility to change the settings When you replace a processor or memory Your server has a degradation function allowing continuation of operation in the event of a processor or memory error After replacing the failed processor or memory run the BIOS Setup Utility to clear the error information When you change cache memory configuration Run the BIOS Setup Utility to enable or disable the memory cache or to set the cache in memory areas such as system BIOS or video BIOS When you change a setup for a PCI or ISA board Run the BIOS Setup Utility to configure the interrupt request IRQ for PCI ISA devices and PCI and ISA bus slots Configuring Your System 3 3 When using the remote power on function Enable or disable the remote power on Wake On LAN function which is used to power up your server remotely through a network When using the AC link function AC link allows you to configure the power ON OFF state of your server when AC power is restored after a power failure Run the BIOS Setup Utility to change the power ON OFF state of your server after a power failure When enabling and changing password and other security features The BIOS Setup Utility includes password setup features and related security features Run BIOS Setup to e
88. ction 15FF CPU Bus Err CPU bus error Check CPU installation or termination board installation If the same error reoccurs contact your customer service representative 0B01 CPU Error 1 CPU 1 error Follow 15FF Action 0B02 CPU Error 2 CPU 2 error Follow 15FF Action 0B03 CPU Error 3 CPU 3 error Follow 15FF Action 0B04 CPU Error 4 CPU 4 error Follow 15FF Action 0B11 CPU Thermal CPU 1 temperature error Clean the cooling fan If the same error reoccurs contact your customer service representative 0B12 CPU Thermal CPU 2 temperature error Follow 0B11 Action 0B13 CPU Thermal temperature error Follow 0B11 Action 0B14 CPU Thermal CPU 4 temperature error Follow 0B11 Action 1052 Fan Alarm Memory cooling fan error Follow 0B11 Action 1053 Fan Alarm Memory cooling fan error Follow 0B11 Action 1054 Fan Alarm CPU cooling fan error Follow 0B11 Action 1055 Fan Alarm CPU cooling fan error Follow 0B11 Action 1056 Fan Alarm CPU cooling fan error Follow 0B11 Action 1057 Fan Alarm CPU cooling fan error Follow 0B11 Action 1058 Fan Alarm Optional board cooling fan error Follow 0B11 Action 2101 Memory Err A memory error was detected ina See Figure 5 5 to determine DIMM located on memory which DIMM caused the board 1 memory error on memory board 1 Check memory DIMM installation and memory board installation If the same error reoccurs contact your customer service representative 2102 Mem
89. cure the blank panel tray Attaching side rails to removable media drive A Side rails B Four drive mounting Screws C Drive Figure 4 20 Attaching Side Rails to a Device 9 Engage the device side rails into the bay guide rails see Figure 4 21 Ensure that the device side rails see Figure 4 22 A are inside the bay guide rails exactly as shown in Figure 4 22 B 10 Push the drive into the bay until the screw holes of the side rails are directly in front of the chassis screw holes and secure with the screws previously removed Figure 4 21 Installing a Device 4 32 Upgrading Your System Figure 4 22 Engaging the Device Side Rails to the Bay Guide Rails 11 Connect a power cable to the back of the drive see Figure 4 23 Note For 5 1 4 inch devices power cables are provided in the chassis for removable 5 1 4 inch media drives including the CD ROM that is factory installed These power cables are interchangeable for 5 1 4 inch devices only you can connect any one of them to any device you install in the 5 1 4 inch media bays The connectors are keyed and can be inserted in only one way For 3 1 2 inch diskette drives power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 12 Connect the data cable see Figure 4 23 to the device the SCSI connector is keyed and can
90. d under the same name Properties displays or set properties for the current server If no servers are in operation the Select a Server dialog box opens Select a server to change its properties In the Server Properties dialog box view or set necessary information Defaults allows you to view and set basic properties for all servers in the Default Server Properties dialog box If Use Default Settings is checked in the Server Properties dialog box server properties are set to the values specified in the Default Server Properties dialog box Configure changes MWA configuration in the Configure dialog box Timer counts for no response detected After connecting to a server MWA sometimes cannot receive any response from the server because the server is busy If the server responds within specified timer count MWA does not close communication Increase the timer count if you expect the server to be busy for a long time The default is 300 seconds C 8 Management Application Workstation Server Monitor enables or disables the monitor for servers The server monitor continually monitors server status using PING or RPC even when MWA is not connected to the servers The status of the current server is displayed in the status bar When the server monitor is enabled a check mark appears next to the menu item Exit terminates MWA and closes the connections to all servers View Toolbar displa
91. doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada each power cord must be a UL listed detachable power cord in Canada CS A certified type ST or SJT 16 AWG 3 conductor provided with a molded on NEMA type 5 15 P plug cap at one end and a molded on cord connector body at the other end The cord length must not exceed 9 feet 2 7 meters Outside the U S A and Canada the plug must be rated for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply m Warning Under no circumstances should the user attempt to disassemble the power supply The power supply has no user replaceable parts Inside the power supply are hazardous voltages that can cause serious personal injury A defective power supply must be returned to your dealer x Using This Guide Safety Notices for Users Outside of the U S A and Canada m PELV Protected Extra Low Voltage Integrity To ensure the extra low voltage integrity of the equipment connect only equipment with mains protec
92. e 1 8 Memory Board Component Locations System Overview 1 15 Processor Each Pentium III Xeon processor is packaged in a single edge contact S E C cartridge The cartridge includes the processor core with an integrated 16 KB primary L1 cache the secondary L2 cache 512K 1 or 2MB a thermal plate and a back cover The cartridge is secured by a retention module attached to the baseboard Depending on configuration your system has one to four processors see Figure 1 7 Additional Pentium processors enhance performance and enable symmetric multiprocessing SMP processors access the same memory and I O space and tasks can run on either CPU if your operating system OS supports SMP Memory The system supports a maximum of two memory boards Each memory board contains sixteen 168 pin DIMM sockets see Figure 1 8 A and C A minimum system configuration includes 128 MB using four 32 MB DIMMs of system memory Sixteen DIMM sockets on each memory board allow for system memory expansion up to 8 GB using sixteen 256 MB DIMMs on each memory board ECC generation checking is provided for detection and correction of memory errors 7 Note Only use DIMMs approved for use in this server system Call your customer service representative for information Bus Master I O Expansion Slots The server s expansion capabilities meet the needs of high performance I O servers by providing a combination of PCI local bus and
93. e CPU baseboard connector to seat the board Close the ejectors on both sides of the memory board Be sure the ejector is firmly hooked in the chassis frame before closing the ejector 10 Hook the right side of the support panel into the chassis frame and swing the support panel into position so that the rear edge of the memory boards fits snug against the panel The support panel is secured to the chassis by a black fastener Push in on the support panel fastener until it clicks in the locked position 11 Replace the left side panel and turn on the system Processors The following sections provide procedures for installing and removing the Pentium III Xeon Processor Single Edge Contact S E C cartridge Use these procedures when upgrading or replacing your processor s Each processor is packaged in a S E C cartridge The cartridge includes the processor core with an integrated 16 KB primary L1 cache secondary L2 cache heat sink and a back cover The processors are supported by one or more voltage regulator modules VRM on the CPU baseboard depending on the number of installed processors Each S E C cartridge installs in a Slot 2 connector on the CPU baseboard Each slot must contain either a processor cartridge or a termination board if there are less than four processors installed The VRM modules are installed in a bank of VRM sockets adjacent to the processors amp Note Your system may have up to four processors All
94. e installed one or more hard disk drives in your system check the following Is the optional disk controller board fully seated in the system I O board connector Isthe disk drive seated properly W Are the jumpers on the system I O board set correctly If you received error messages refer to the Error Message section for information about error messages If the problem persists there may be a problem with the hard disk drive the optional controller board system I O board drive signal cable or LED Problem Solving 5 9 Error Messages The server status is displayed in 16 digits of alphanumeric characters on the liquid crystal display LCD on the front of the server Use this indication together with the status LED indications to solve problems that may occur while using your system Note Record the indication of LCD before contacting your service representative An alarm indication is useful when maintaining the server Alarm Indication during POST Each time you turn on the system POST runs automatically During POST the test that is being executed is displayed on the LCD If the same code has been displayed for more than 5 minutes an occurrence of fatal error is assumed Record the code displayed on LCD then contact your service representative When an alarm that restricts operation such as degradation function or that can be recovered by re setup has occurred an error code is displayed on the
95. e support panel and swing it away from the chassis to remove it Set the support panel aside for later installation Open the ejectors on both sides of the memory board see Figure 4 7 Holding the memory board by its edges carefully pull it out until the edge connectors are free Place the memory board on an antistatic surface amp Note Use extreme care when removing a DIMM Hold DIMMs only by their edges Place them on an antistatic surface do not slide them across any surface Applying too much pressure can break the retaining clips or damage the socket slot Apply only enough pressure on the retaining clips to release the DIMM Remove the DIMM modules one at a time starting from the highest numbered sockets To remove each DIMM gently spread the retaining clips see Figure 4 6 C just enough so that you can pull the top edge of the DIMM away from the clips 6 Carefully lift the DIMM away from the socket and store it in an antistatic package 7 Repeat the above steps to remove the remaining DIMMs Upgrading Your System 4 15 8 Hold the memory board by its edges and start to insert it into the slot guides On the CPU baseboard locate the memory board connector Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the CPU baseboard 9 Be sure the ejector levers are extended so they can engage the chassis frame Press the board carefully but firmly into th
96. e two ways to open a server window Using a command Select Open from the File menu The Select a Server dialog box displays Select the server you want to remotely access Automatic connection If a server is set for automatic connection MWA opens a server window and connects to the server when a notification is received from the server Refer to Connection and Disconnection in the next section Connecting and Disconnecting the Server MWA is a pre boot management application MWA can be connected to a server only from the time the server is powered on or reset until the operating system is booted in the server Once a server is connected the remote control function displays the server screen in the server window at the management PC Most MWA functions can be executed only when a server is connected Connect to a server as follows Connect command Select Connect from the Pop up menu in the server window Setting automatic connection Select Properties from the Pop up menu in the server window The Server Properties dialog box displays Check Activate for RESET or POST Error alert on the Alert page After this setting is made MWA will automatically connect to the server each time a specified alert is reported from the server Disconnect a server from the management PC using one of the following commands Disconnect command Select Disconnect from the Pop up menu in the server window Close command Close fro
97. ector The power cord must be less than 1 8 meters 6 0 feet long A WARNING Your system shipped with two AC power cords Do not attempt to modify or use the supplied AC power cords if it not the exact type required oco WS ees a o EE exe gt Q eo Figure 2 2 Connecting the AC Power Cord 2 6 Setting Up Your System Powering On Your System Power on your system as follows 1 Make sure all external devices such as a video display keyboard and mouse optional have been connected and the power cords are connected 2 Power on the video display and any other external devices 3 Open the right front door and press the power on off switch on the front panel see Figure 2 3 4 Verify that the Power LED is lit If it is not lit ensure the AC power cords are connected to functional AC power sources After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system CPU module memory keyboard and most installed peripheral devices If you have problems powering on your system refer to Problem Solving in Chapter 6 After you have successfully powered on your system verify that the system boots to a DOS prompt You can now run the EXPRESSBUILDER CD ROM Power LED Power On Off Switch Figure 2 3 Powering On Your System Setting Up Your System 2 7 Configuring Your System
98. ed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Problem Solving Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear refer to Running New Application Software in this chapter Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems m Power LED does not light W System cooling fans do not rotate No characters appear on screen W Characters on the screen appear distorted or incorrect m Floppy disk drive access LED does not light m Hard disk drive access LED does not light m Problems with application software Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the system operating normally If so the power LED is probably defective Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate System Cooling Fans Do Not Rotate 7 Note In addition to the cooling fans that are an integral part of each power supply the system has six internal fans The six fans are redundant in configuration This means if
99. em Solving Table 5 1 POST Error Codes and Messages continued Error Code and Message Explanation Action 0235 Multiple bit ECC error A multi bit memory error Contact your customer service occurred occurred representative 0250 System battery is dead No system battery is installed Install the battery After Replace and run SETUP restarting the computer start the BIOS Setup Utility to set required values again 0251 System CMOS checksum bad Checksum of system CMOS is The default values were set Default configuration used not correct Start the BIOS Setup Utility to set required values again 0260 System timer error System timer error Contact your customer service representative 0270 Real time clock error Realtime lock error Contact your customer service representative 0271 Check date and time setting Realtime clock is set Start the BIOS Setup Utility to incorrectly set the time again If the same error occurs still contact your customer service representative 0280 Previous boot incomplete The previous activation has not Correct the setup values by Default configuration used been terminated normally using the BIOS Setup Utility and start the system again 02BO Diskette drive A error Error in floppy disk A Contact your customer service representative 02B1 Diskette drive B error Error in floppy disk B Contact your customer service representative 0
100. em requires a switch change change only the switch setting for that condition Otherwise keep the switches at their factory settings Table 3 3 shows the switch configurations and functions Set the switches per Table 3 3 and the following steps To change a switch setting use the following procedure Note Power must be completely off before setting the switches otherwise the settings will not be recognized 1 Atthe front of the server press the power switch off 2 Atthe rear of the server locate the Function Select DIP switch see Figure 3 1 that you want to change 3 Set the appropriate switch on or off according to Table 3 3 4 Press the main power switch on Configuring Your System 3 17 Swit ch SW1 SW2 SW3 SWA Description Dump Reset pushbutton control Dump Reset pushbutton mode control Reserved for future use Reserved for future use Table 3 3 Function Select Switch Settings Settings Off factory setting On Off factory setting On Off factory setting On Off factory setting On Function Enables the Reset dump button Disables the Reset dump button Sets the Reset dump button to Reset mode Pressing the button resets the system Sets the Reset dump button to Dump mode Pressing the button dumps the system memory This function used only by qualified technical personnel Configuring Memory Board Function Jumpers The system memor
101. er on Use this button to turn a server on The dialog box closes after the normal execution of server control is confirmed Power off Use this button to turn a server off SMI dump The dump switch of a server is turned on This function is valid only for a server whose power is on Some types of servers may not support this function If this function is not supported the operation ends in an error Management Application Workstation 19 Get log all All the SMC event log data recorded in a server is acquired sequentially from the oldest one and displayed by activating the Windows standard editor WordPad Since it takes time to make an inquiry to the server Connecting is displayed in the title bar The operator can do nothing in the dialog box while the message is displayed Troubleshooting This section briefly explains problems and mistakes that may occur during MWA operations Problem The Select a server dialog box does not display server information Probable Cause Server SG information is not registered or the information has been lost Register the server SG information again Problem MWA cannot be operated after the reset command was executed Probable Cause When some reset commands are issued MWA waits for a response and cannot perform other operations Wait for a while Problem The Read button cannot be selected in the Data dialog box Probable Cause Data read from a server is
102. es a remote drive for the server If an image file is set as a remote drive click the Create Copy Image File button to display the Create Copy Image File dialog box From there you can create an image file or copy one to a floppy disk If Read Only is checked one FD image file can be used by more than one server If Use Default Settings is checked this property is set to the value set by the Defaults command Default Server Properties Dialog Box From the Default Server Properties dialog box you can view and set basic properties of all servers If Use Default Settings in the Server Properties dialog box is checked the server property is set to the values set by the Defaults command Alert page Set MWA operation for each type of alert from a server Sound check MWA beeps when an alert is received from a server The server window of the server becomes active Activate check When an alert is received from a server the window of the server becomes active If Activate is checked for RESET or POST Error alert MWA attempts to connect to the server Remote Drive page A remote drive can be set for servers None check A remote drive is disabled Server s local drive can be used Floppy A check A floppy disk drive on the management PC becomes a remote drive for the server FD Image File check A specified FD image file in the management becomes a remote drive for the server If a FD image file is set as
103. es a system management controller SMC SMC transmits an SOS message to the management PC When this SOS message is received MWA opens an SOS Receive dialog box to display the SMC event log and other information The server recovery method depends on the recovery mode of each server Automatic recovery mode If an SOS message is received from a server MWA displays the server information in an SOS Receive dialog box but does not accept a server recovery instruction from the operator The server automatically executes recovery processing such as reset Manual recovery mode If an SOS message is received from a server MWA displays the server information in an SOS Receive dialog box and waits for a server recovery instruction from the user Make an appropriate instruction in the dialog box amp Note If SOS Alert is disabled in Setup of Network in the server the server does not send SOS message to MWA C 14 Management Application Workstation Alerting If MWA receives an alert message from a server it sends this message to ESMPRO AlertManager Alert types from MWA to ESMPRO are as follows Alerts from the server RomPilot System Reset POST stalled Reset by POST stalled SMI stalled Reset by SMI stalled Boot failed Reset by boot failed POST end Booting POST error Security breach attempted Alert from the server System Management Controller SMC
104. es booting in No MWA mode i amp Management Application Workstation 7 MWA Main menu has the following menus File New SG registers server system generation SG information This command requires the SG information floppy disk described in Registering SG Information on MWA When this command is selected the Create a new server dialog box displays Insert the floppy disk and click the OK button If the IP address in a new server SG information exists in an old server SG information the old information is updated Once the registration has been completed the server SG information is saved as IP address rp file MWA can be connected only to servers registered using the New SG command Open opens a server window for a specified server The Open a Server dialog box lists SG registered servers on MWA Select a server to operate Close closes the active server window and disconnects the server Delete deletes the SG information for the selected server Write back SG saves server SG information on a floppy disk The SG information can be set again using the floppy disk When this command is selected the Write back a server dialog box displays Insert a formatted floppy disk and select the OK button Then select a server from the server list SG information for only one server can be saved on a floppy disk because the server SG information for all files are save
105. g the Adapter and Device Configurations The Symbios Configuration Utility Main Menu lists the two onboard SCSI adapters and shows their current settings The first adapter listed SCSI 1 controls the operation of the removable media devices in your system the second adapter listed normally controls the hard disk drives in the system however hard disk drives in your system are controlled by a RAID controller To configure SCSI devices perform the following procedure 1 Using the arrow keys select the adapter you want to reconfigure Press ENTER 2 Select Adapter Setup and press ENTER The Adapter Setup screen displays Adapter Setup Screen Your Configuration Description Recommended Setting or SYM53C895 SYM53C895 Display Only 1 2 SCAM Support Off Parity On Host SCSI ID 7 Scan Order Low to High Removable Media None Support CHS Mapping SCSI Plug and Play Mapping Spinup Delay Secs 2 Help Restore Default Setup Exit this menu 3 Highlight the function you want to change and press ENTER You will be prompted to save changes when you exit the configuration utility To change device configuration parameters perform the following steps 1 At the Symbios Configuration Utility Main Menu select the adapter which connects to the SCSI device you are reconfiguring The first adapter listed controls the operation of any SCSI removable media devices installed in your system the second adapter is not used
106. he memory board plugs into the CPU base board Figure 1 5 shows the system with the left side cover removed G Memory Board 2 or Memory Terminator Board Memory Board 1 Rear Fans 3 Top fan cools memory bottom two fans cool CPUs Voltage Regulator Module sockets VRM1 VRM6 CPU Baseboard Front Fans 3 Top fan cools memory bottom two fans cool CPUs Pentium Ill Xeon processors 1 4 Figure 1 5 CPU Base Board and CPU Board Location 1 12 System Overview Figures 1 6 1 7 and 1 8 show the major components on the system I O board CPU baseboard and memory board Table 1 5 summarizes the features of the board set Table 1 5 Features of the Board Set Feature Multiple processor slots Upgradable memory Add in board support SCSI controller BIOS Video External device connectors Clock System hardware monitoring Configuration utilities Description Four processor sockets on the CPU baseboard Sixteen DIMM sockets on each of two memory board supporting up to 8 GB memory using 256 MB DIMMs One combination ISA PCI bus slot four dedicated 64 bit PCI bus slots and six 32 bit PCI bus slots on the system I O board Dual onboard SCSI 2 controller PCI based Flash memory based BIOS Basic Input Output System and Setup utilities Integrated super VGA controller ships with either 2 MB of video memory Onboard connectors for two serial ports parallel port narrow SCSI
107. he left side panel as described earlier 2 Remove the metal panel supporting the memory board The support panel is secured to the chassis by a black fastener Release the fastener by slowly pulling it towards you listen for two clicks Grasp the left side of the support panel and swing it away from the chassis to remove it Set the support panel aside for later installation Note Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges 3 Open the ejectors on both sides of the memory board see Figure 4 7 Holding the memory board by its edges carefully pull it out until the edge connectors are free Place the memory board on an antistatic surface Figure 4 7 Memory Board Ejectors 4 Holding the DIMM module only by the edges remove it from its antistatic package 5 DIMMs are keyed so they can only be inserted one way Position the DIMM over the socket on the board see Figure 4 6 A and B The notches in the bottom edge of the DIMM mate with the raised bumps in the DIMM socket 6 Press down evenly on the DIMM until it seats correctly The white levers on the sockets are not tools to aid in the insertion only to keep the DIMMs in place and to aid in extraction The levers should click in place once the DIMM is fully inserted 7 Repeat the above steps to install any remaining DIMMs 4 14 Upgrading Your System 8 9 Ensure the memory board jumper is posi
108. hillips screwdriver 1 bit and 2 bit flat head screwdriver small needle nose pliers pen or pencil utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this guide to record the model and serial number of your system all installed options and any other pertinent information specific to your system You need this information when configuring your system Upgrading Your System 4 5 Removing the Front Doors You must remove the front doors to remove the side panels on your system To remove the front doors 1 Open the front doors and power off the system Ensure the power cords are unplugged from the AC wall outlet 2 Lift one of the front doors and pull it towards you see Figure 4 1 The mounting pins of the front door are disengaged from their mounting holes on the front of the system 3 Remove the other front door in the same manner Figure 4 1 System Front Doors Installing the Front Doors Install the front doors as follows 1 Position one of the front doors so the mounting pins of the front door are aligned with their mounting holes on the front of the system Slide the lower mounting pin into its mounting hole and then slide in the upper pin 2 Install the other front door in the same manner Removing the Top Cover and Side Panels To install options in your system you should do the following
109. ible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and play is the ability to plug a device into a computer and have the computer recognize that the device is there The user doesn t have to tell the computer POST Power On Self Test R RAM Random Access Memory A temporary storage area for data and programs This type of memory must be periodically refreshed to maintain valid data and is lost when the computer is powered off See also NVRAM and SRAM real time clock The IC in your computer that maintains the time and date Glossary 7 RCU Resource Configuration Utility The program that you use to change the configuration of your system This program also contains information about the hardware in your system ROM Read Only Memory A type of memory device that usually is used to store system BIOS code This code cannot be altered and is not lost when the computer is powered off See also BIOS EPROM and flash EPROM RS 232C port An industry standard serial port See also serial port S save To store information on a floppy disk hard disk magnetic tape or some other permanent storage device SCSI Small Computer System Interface An industry standard interface that provides high speed access to tape drives hard disk drives and other peripheral devices SEL System Event Log A record of system management events The information stored
110. ideo memory System I O board has one combination PCA ISA slot and ten PCI slots for add in boards The system I O board also has a riser board for external I O serial parallel video interfaces Chassis can hold six removable media drives four 5 1 4 inch half height bays with a CD ROM drive installed in one bay and two 3 1 2 inch half height bays with a diskette drive installed As server client needs grow you can expand system processor capacity memory drives option boards and the number of power supplies CPU baseboard has four slots for CPUs for a configurable range of one two three or four processors Two memory board support 32 DIMM devices for up to a maximum memory size of 8 GB of memory System I O board has eleven option board slots ten PCI and one combination PCI or ISA slot Chassis can hold six removable media drives Three SCSI hard drive cages support up to 12 hot swap bays for 3 1 2 inch Ultra2 wide SCSI 3 hard drives Configuration Constraints The system has four 5 1 4 inch half height bays accessible from the front These bays are convenient for diskette tape and CD ROM drives removable media Because of the EMI generated by hard drives the increased susceptibility to ESD and cooling requirements hard drives should not be installed in the 5 1 4 inch half height bays 1 4 System Overview Chassis Figure 1 1 shows the server front chassis features and controls rom
111. ideo modes SCSI Controller The system I O board includes a dual Symbios Ultra2 wide SCSI 3 controller integrated as a PCI bus master This controller supports data paths of 8 bit fast narrow SCSI at a data transfer rate of 10 MB sec and 16 bit fast wide or ultra wide SCSI at a data transfer rate of 20 MB sec or 40 MB sec As a PCI bus master this controller supports burst data transfer rates up to the maximum of 133 MB sec On this server Channel 1 is cabled to SCSI devices in the removable media drive bays Channel 2 is available for optional external SCSI devices Peripheral Controller The advanced integrated peripheral controller supports two serial ports and one parallel port through the I O riser board see Figure 1 6 A The advanced integrated peripheral controller also supports the connection of two diskette drives see Figure 1 6 I External Device Connectors The I O panel provides connectors for a PS 2 compatible mouse and a keyboard connectors for VGA monitor two serial port connectors a parallel port connector and two USB interface connectors It also provides a narrow SCSI external connector System Overview 1 17 Keyboard and Mouse The keyboard mouse controller is PS 2 compatible Fans In addition to the power supply fans the system has an option board fan cabled to the I O board and six fans cabled to the CPU baseboard The six fans front and rear are redundant in configuration If one fan
112. igured with up to three 560 Watt power supplies Each supply automatically switches between these input voltage ranges m 100 125 VAC at 50 60 Hz 10 5 A maximum current m 200 240 VAC at 50 60 Hz 5 5 A maximum current Each power supply provides DC outputs of 5 V 12 V 3 3 V 5 V and 12 V All output grounds connect to the power supply chassis and to earth ground through the AC line cord Each supply has m Individual AC input line cord that plugs into the external side of the power supply m Isolating device on each DC output so that the failure of one supply does not affect the operation of the others Cooling fan integral with each power supply enclosure The fan circuit implements fan failure detection 1 20 System Overview In a system power is drawn equally from all supplies installed A system with two power supplies can be fully loaded all drive bays and add in board slots filled The supplies use a forced current sharing technique that ensures the supplies share within 10 percent at full load In a high access system with three power supplies the third supply gives redundancy because the load is redistributed if one supply fails Software Locks via the BIOS Setup The BIOS Setup has software features that let you control access to one or more parts of the system W Setand enable an administrative password Set and enable a user password Enable password on boot m Disable writing to the diskette dri
113. ion 0B61 DIMM group 2 has been A memory error was detected in Contact your customer disabled memory board 1 bank B service representative Memory is disabled See Figure 5 3 0B62 DIMM group 3 has been A memory error was detected in Contact your customer disabled memory board 1 bank C service representative Memory is disabled See Figure 5 3 0B63 DIMM group 4 has been A memory error was detected in Contact your customer disabled memory board 1 bank D service representative Memory is disabled See Figure 5 3 0B64 DIMM group 5 has been A memory error was detected in Contact your customer disabled memory board 22 bank A service representative Memory is disabled See Figure 5 3 OB65 DIMM group 6 has been A memory error was detected in Contact your customer disabled memory board 2 bank B service representative Memory is disabled See Figure 5 3 OB66 DIMM group 7 has been A memory error was detected in Contact your customer disabled memory board 2 bank C service representative Memory is disabled See Figure 5 3 0B67 DIMM group 8 has been A memory error was detected in Contact your customer disabled memory board 2 bank D service representative Memory is disabled See Figure 5 3 OB6F DIMM group with error is Memory error was detected Errors are detected in all enabled memory devices Contact your customer service representative 0B70 The error occurred duri
114. ions Locate the system away from sources of heat vibration or physical shock m Isolate the system from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans large electric motors radio and TV transmitters and high frequency security devices m The site should be spacious enough to provide at least five inches 13 centimeters behind the system and three inches eight centimeters on each side of the system for proper cooling airflow and cable clearance m Allow at least 11 inches 27 centimeters in front of the system for proper front door clearance Position the system for easy access for system maintenance and installation of system upgrades 2 2 Setting Up Your System Unpacking the System N CAUTION Your system weighs between 132 pounds 60kg and 220 pounds 100 kg with optional equipment To avoid personal injury make sure you have someone help you lift or move the system When you receive your system inspect the shipping containers prior to unpacking If the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately To unpack your system see the unpacking instructions on the shipping carton Moving the Sys
115. ite Error configuring the system representative for System I O board replacement 0B50 1 with error taken off Because an error was detected in The CPU is disabled Contact line CPU 1 it was disabled your customer service representative 0851 CPU 2 with error taken off Because an error was detected in Follow 0B50 Action line CPU 2 it was disabled 0B52 with error taken off Because an error was detected in Follow 0B50 Action line CPU 3 it was disabled 0B53 CPU 4 with error taken off Because an error was detected in Follow 0B50 Action line CPU 4 it was disabled 0B58 Forced to use CPU 1 with An error was detected in CPU 1 The system is started forcibly error though an error is detected in the CPU displayed Contact your customer service representative 0B59 Forced to use CPU 2 with An error was detected in CPU 2 Follow 0B58 Action error 0B5A Forced to use CPU 3 with An error was detected in CPU 3 Follow 0B58 Action error 5 Forced to use CPU 4 with An error was detected in CPU 4 Follow 0B58 Action error Problem Solving 5 13 0B60 DIMM group 1 has been disabled A memory error was detected in memory board 1 bank A Memory is disabled See Figure 5 3 Contact your customer service representative 5 14 Problem Solving Table 5 1 POST Error Codes and Messages continued Error Code and Message Explanation Act
116. ith the server Insert the security key into the key slot and turn the key to the right see the following figure UNLOCK System Overview 1 7 2 First open the right front door then open the left door see the following figure 1 8 System Overview Chassis Features and Controls Figure 1 2 shows the server front chassis features and controls Figure 1 3 shows the server rear chassis features and controls SCSI hard drive cages 3 Ejector button 3 1 2 inch diskette drive Activity light 3 1 2 inch diskette drive LCD panel Power LED Status LED Disk LED DC power switch Sleep switch Load eject button CD ROM drive Activity light CD ROM drive Each cage contains four disk drives Above each drive are three status LEDs Refer to Table 1 3 for information on disk drive status LEDs Press to eject diskette When lit drive is in use Displays information about BIOS and system failures error and diagnostic information When green power is present in system When off power is turned off or power source is disrupted See Table 1 2 for a list and description of the system LED indicators When green the system is OK See Table 1 2 for a list and description
117. l it is firmly seated in its socket 5 Replace the side panel and turn on the system 6 Run the BIOS Setup to restore proper configuration settings 4 10 Upgrading Your System f nnnannnna nonangntn Figure 4 4 Non Volatile Memory Location Replacing the Real time Clock Battery You may need to replace the real time clock RTC battery because of its battery life span The battery powers the clock in the absence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The battery Vendor Part No CR2450 is available through many vendors It is located on your system I O board see Figure 4 5 Notice the plus sign on the battery The sign assists in correctly positioning the battery on the system board Contact your sales representative or dealer for a list of approved devices Upgrading Your System 4 11 1 NANNAANNANN Figure 4 5 Location of the Real Time Clo
118. lar scaleable architecture that integrates a 64 bit bus interface with three Peripheral Component Interconnect PCI buses and an Industry Standard Architecture ISA bus The architecture supports Symmetrical Multiprocessing SMP and a variety of operating systems The chassis and system boards are designed to meet the needs of the server marketplace The combination of computing performance memory capacity and integrated I O provides a high performance environment for many applications including network servers and multi user systems The server is designed for use in applications where downtime must be minimized To this end the server includes or has the option to include the following Power system redundancy in a system configured with redundant power supplies the system will continue to operate with a single power supply failure Self contained power supply units that can be easily installed or removed from the back of the chassis m Hot swap Ultra2 SCSI 3 hard drive bays accessible from the front of the chassis a failed drive can be removed and a new drive installed without system power being turned off m High degree of SCSI hard disk fault tolerance and advanced disk array management features through the use of RAID Redundant Array of Independent Disks technology m Hardware monitors temperature and voltage and software monitors to indicate failures W Easy access to all parts for service 1 2 System Over
119. le correctly displays messages from the MS DOS programs in the server However the server cannot display messages for other language correctly Problem OS cannot be booted from the server disk Probable Cause When the remote drive is set on MWA the server is booted from the remote drive Cancel the remote drive setting and reset the server Problem The floppy disk drive on the server cannot be used Probable Cause When the remote drive is set on MWA drive A on the server is assigned remote drive on the management PC Cancel the remote drive setting and reset the server Problem MWA cannot connect to the server Probable Cause Check each item in Step 7 of Creating a Server System Generation Diskette Management Application Workstation 21 Hardware Event Log m Introduction a Viewing the Hardware Event Log a Component Locations Introduction Sensors are located throughout your system to monitor temperature fans voltages and alarms The sensors report any abnormalities of these functions in the Hardware Event Log This appendix helps you locate the hardware component in your system that the sensor indicated to the Hardware Event Log as causing an error The Hardware Event Log is readable using the Off line Maintenance Utility The Off line Maintenance Utility can be loaded into a maintenance partition on your hard drive using the EXPRESSBUILDER CR ROM included with your system Once loaded you access the Off
120. llel Mode Base I O address Interrupt Diskette Controller Mouse SCSI controller 1 SCSI controller 2 LAN controller Monitoring Configuration Press Enter for menu POST Monitoring Observation Boot Monitoring PCI Device Press Enter for menu PCI IRQ line 1 to PCI IRQ line 17 PCI Parity Error PCI Bus 1 Parity Error PCI Bus 2 Parity Error PCI Bus 3 Parity Error Enabled 3F8 IRQ4 Enabled 2F8 IRQ3 Enabled Bi directional 378 IRQ 7 Enabled Auto Detect Enabled Disabled Enabled POST END Disabled Auto Select Enabled Enabled Enabled See Table 3 2 for PCI IRQ assignments to PCI bus slot or controller 3 8 Configuring Your System Table 3 1 BIOS Setup Configurations Advanced Security and System Hardware Menus Menu Parameter Name Normal Setting or Your Configuration Display Only ISA Device Press Enter for menu IRQ None DMA Channel None Memory Size None Memory address None Enable Extended Memory Gap Disabled Numlock Press Enter for menu Numlock On Key Click Disabled Key Board auto repeat rate 10 sec Key Board auto repeat delay 1 sec SECURITY MENU Supervisor Password is User Password is Set Supervisor Password Set User Password Password on boot Diskette Write Power Switch Mask Option ROM Menu Mask Processor Serial Number SYSTEM HARDWARE MENU Thermal Sensor Press Enter for menu Thermal Sensor Upper Limit Lower Limit Wake On LAN AC LINK E
121. lost when the computer is powered off See also flash EPROM and ROM expanded memory See EMS expansion slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems This memory is used in computers with 80286 80386 and 80486 microprocessors F flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not lost when the computer is powered off See also EPROM and ROM floppy disk drive See disk drive format The process used to organize a hard or floppy disk into sectors so it can accept data Formatting destroys all previous data on the disk G Gigabyte 1 073 741 824 bytes See also byte 4 Glossary H hard disk drive See disk drive hardware The physical parts of your computer including the keyboard monitor disk drives cables and circuit cards IC Integrated Circuit An electronic device that contains miniaturized circuitry ISA Configuration Utility The program that you use to change the configuration of some ISA desktop computers This program also contains information about the hardware in the computer interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architect
122. m the File menu closes the active server window and closes the connection to the server Exit command Exit from the File menu terminates MWA and closes the connections to all servers Server reset or reboot When a server is reset its connection to MWA is closed If automatic connection is set for the server the server is connected again C 12 Management Application Workstation Using a Remote Drive When a remote drive is in use RD displays in the title bar of the server window To connect to a remote drive perform the following steps 1 Select Properties from the Pop up menu in the server window to open the Server Properties dialog box Select the Remote Drive page 2 Atthe Remote Drive page select the remote drive to use Select Floppy A or FD Image File If FD Image File is selected enter the file name of the FD image The FD image file should be created in advance amp Note If Read Only is checked an FD image file can be used in some servers To change the remote drive FD image file 1 Select the Change Remote Drive command from the Pop up menu in the server window The Temporary Change to Remote Drive dialog box opens 2 Select Floppy A or FD Image File If FD Image File is selected enter a file name amp Note If Read Only is checked an FD image file can be used in some servers amp Note The Server must be reset after a remote drive is used in the server
123. movable media narrow SCSI device Device must have the internal SCSI terminators removed BAY B Removable media narrow SCSI device Device must have the internal SCSI terminators removed Bay C Removable media narrow SCSI device Device must have the internal SCSI terminators removed Bay D SCSI CD ROM always installed Device must have the internal SCSI terminators installed Bay E Second 3 1 2 inch device Bay F 1 44 MB diskette drive always installed Figure 4 17 Removable Media Device Bays Upgrading Your System 4 29 Installing 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive Install a 5 1 4 inch device or 3 1 2 inch diskette drive as follows CAUTION CD ROM devices contain a laser system and are classified as CLASS 1 LASER PRODUCTS In case of any trouble with a CD ROM please contact your nearest service representative To prevent direct exposure to the laser beam do not try to open the enclosure Use of controls or adjustments or performance of procedures other than those recommended by the manufacturer may result in hazardous radiation exposure amp Note It you are replacing a diskette drive in Bay F or installing a diskette drive in bay E use the internal diskette drive cables provided with the system If you are installing a SCSI device in bays A B or C you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional
124. moval of hard drives while power is on referred to as hot swap m simplified cable management W SCA connectors to simplify inserting and removing hard drives m SCSI management of fault LEDs Each backplane supports SCSI drives with SCA connectors Removable Media Drive Bays On the upper left side of the system four 5 1 4 inch half height bays see Figure 1 10 are designed for peripherals with removable media diskette CD ROM tape Two available adjacent 5 1 4 inch bays can be converted to a single full height bay The 5 1 4 inch drives can be removed directly from the front of the chassis Removal of the system top cover may be required to install remove the device cables Cosmetic filler panels are installed over all unused 5 1 4 inch bays System Overview 1 19 Factory installed CD ROM reader plus three bays for removable media drives Factory installed 3 1 2 inch diskette drive plus second bay for removable 3 1 2 inch drive Exterior doors shown open Figure 1 10 Removable Media Drive Bays On the upper right side of the system below the LCD panel are two built in 3 1 2 inch bays One contains a 3 1 2 inch diskette drive that supports both 720 KB and 1 44 MB media see Figure 1 10 Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling bottom media bay All other devices must have terminators removed System Power The system may be conf
125. nable and change these features Do not set the password and security features before installing the operating system When installing an ISA board not Plug and Play Run the BIOS Setup Utility to reserve system resources including IRQ memory addresses and I O addresses used by the board This ensures that there will not be a conflict with any Plug and Play controllers in your system Other You can also change other BIOS settings including date time keyboard features and standard I O serial Port and printer port interrupt However these features can also be changed from your operating system menus Using the BIOS Setup Utility You access the BIOS Setup Utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system BIOS displays the following Press F2 to enter SETUP 2 Press F2 After BIOS POST completes the BIOS Setup Utility starts and the Main Menu is displayed The menu bar at the top of the Main Menu lists the following selections Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders System Hardware Use this menu for configuring unique Server Features Boot Use this menu to change the boot order of devices in your system Exit Exits the cu
126. ng An error was detected in the Contact your customer temperature sensor reading middle of detection of abnormal service representative temperature 0B71 System Temperature out of Abnormal temperature was Turn off the power once the range detected Then check whether the fan is clogged Clean it if the fan is covered with dust If no error is found or the failure is cleared in spite of cleaning contact your customer service representative 0B74 The error occurred during An error occurred during Contact your customer voltage sensor reading detection of voltage service representative 0B75 System Voltage out of the Abnormal system voltage was Contact your customer range detected service representative 0B78 The error occurred during fan An error was detected during read Contact your customer sensor reading of FAN sensor service representative Problem Solving 5 15 Table 5 1 POST Error Codes and Messages continued Error Code and Message Explanation Action 0B7C The error occurred during the An error occurred while redundant Contact your customer redundant power module power supply was configured service representative confirmation 0B80 IBF or OBF Check Error No response was issued for Contact your customer occurred by the access via access to System Management service representative System Management Controller Controller 0881 System Management An error occ
127. nu select GET DEFAULT VALUES Clear the event log by selecting CLEAR EVENT LOG at the Server Menu Press space bar to change NO to YES and press Esc Select SAVE CHANGES amp EXIT and press Enter to continue The system reboots Resetting the CMOS NVRAM Reset the CMOS NVRAM as follows 1 X Power off the system and remove the panels as described in chapter 5 of this guide Move the CMOS Clear jumper 11A to ENABLE 1 2 See Figure 3 3 and Table 3 4 Turn the system on and wait for the POST to complete This automatically reprograms the CMOS NVRAM to the default settings Power off the system Move the CMOS Clear jumper 11A back to DISABLE 2 3 Replace the panels and power on the system Run the Setup Utility to configure your system 3 22 Configuring Your System Clearing and Changing the Password Clear and change the password as follows 1 Power off the system and remove the panels as described in the Upgrades and Options chapter 2 Move the Password Clear jumper 11A1 to ENABLE 1 2 See Figure 3 3 and Table 3 4 3 Power on the system and wait for POST to complete This automatically clears the old password Power off the system Move the Password Clear jumper 11A1 back to DISABLE 2 3 Replace the panels and power on the system p To specify a new password run the Setup Utility Configuring Your System 3 23 Upgrading Your System a Precautions Prep
128. o the chassis and tighten the thumbscrews see Figure 4 16 A that secure the power supply Connect the power cord to the AC wall outlet and to the input receptacle on the rear of the new power supply Upgrading Your System 4 27 Removable Media Devices A CD ROM drive is always mounted in bay D Any SCSI removable media devices can be installed in peripheral bays A B and C The SCSI devices should be installed in the first available bay from the bottom bay D Figure 4 17 illustrates the recommended removable media configuration The bays are intended to hold tape CD ROM or other removable media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from channel 1 of the SCSI 3 controller on the system I O board amp Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling bottom media bay D All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external bay because the drive generates EMI is more susceptible to ESD and does not have sufficient cooling A 1 44 MB diskette drive is always mounted in bay F A second 3 1 2 inch device can be installed in bay E 4 28 Upgrading Your System Removable Media Device Bays A 5 1 4 inch expansion bay B 5 1 4 inch expansion bay Uo C 5 1 4 inch expansion bay D CD ROM drive E 3 1 2 inch expansion bay F 1 44 MB diskette Bay A Re
129. oftware have been running correctly often indicate equipment failure However many situations that are easy to correct can also cause such problems If you have problems after the system has been running correctly check the following If you are running the software from a floppy disk try a new copy of the software If you are running the software from a hard disk drive try running it from a floppy If the software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The drive drive controller or system boards may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other marginal component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands Note Voltage spikes can corrupt or destroy data files on the drive If you are experiencing voltage spikes on the power line install a surge suppresser between the power outlet and the system power cords If the problem recurs after you have che
130. on by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts H d d 2 E 4 4 4 I I I I m I2 L gt Figure 4 24 Hard Drive Installation Sequence Upgrading Your System 4 35 Installing a Hard Drive Use this procedure to add an optional hard drive to your system 1 Power off the system If locked unlock and open the right front door 2 Referring to Figure 4 24 determine which hard drive cage will contain the new hard drive Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 25 3 The hard drive cage has four slots for mounting the hard drives Confirm which slot of the hard drive cage the hard drive will be mounted The SCSI ID 0 through 3 is determined by the slot number from left to right Three hard drive cages EMI panel and exterior door shown open Figure 4 25 Hard Disk Drive Cages 4 36 Upgrading Your System amp Note Observe static precautions Use an antistatic wrist strap The drive carrier is shipped with the add on drive Remove the new drive from its protective wra
131. one fan fails its associated fan changes its rotating speed to high There are no serviceable components inside the power supply If the power supply is opened the manufacturer s warranty is voided Check the following W Is AC power available at the wall outlet Are the system power cords properly connected to the system and the AC wall outlets Problem Solving 5 7 W Are the power supply LED status lamps on each supply lit If either LED on a supply is off the power supply is defective and must be replaced W Isthe power connector for the cooling fan connected to the system I O board option board fan and the CPU base board CPU fans Is the front panel power on indicator lit If this LED is amber a defective power supply is indicated If the switches and connections are correct and the power outlet is functioning a power supply has probably failed Contact your service representative for assistance No Characters Appear On Screen Check the following Is the riser card fully seated in the system I O board connector The riser card is the small card that the mouse and keyboard plug into m Is the video display plugged in and turned Are the brightness and contrast controls properly adjusted Are the video display switch settings correct W If you are using an option video controller board verify that the video controller board is fully seated in the system board connector m Isthe video
132. oor 2 Determine which hard drive cage contains the faulty hard drive Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 25 3 The hard drive cage has four hard drive slots Check all the drive LEDs to confirm which drive to remove See Status LED Indicator Descriptions in Chapter 1 Note Depending on the drive fault the drive may be still spinning when you remove it Follow the next step exactly when removing drives 4 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 28 Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait 30 seconds until the drive spins down then remove the drive from the drive bay amp Note Observe static precautions Use an antistatic wrist strap 5 Place the removed hard drive on an antistatic surface 6 Remove the replacement drive from its protective wrapper and place it on an antistatic surface If a drive carrier was not shipped with the replacement drive remove the carrier from the removed drive 7 Place the removed hard drive in an antistatic wrapper 8 Position the replacement drive so its SCA connector is near the top surface of the drive Place drive on the antistatic surface again Slide the drive into the carrier with its SCA connector facing toward the front of the carrier open end 9
133. ory Err See 2101 Explanation Follow 2101 Action 2103 Memory Err See 2101 Explanation Follow 2101 Action 2104 Memory Err See 2101 Explanation Follow 2101 Action 2105 Memory Err See 2101 Explanation Follow 2101 Action Problem Solving 5 17 2106 See 2101 Explanation Follow 2101 Action 2107 Memory Err See 2101 Explanation Follow 2101 Action 2108 Memory Err See 2101 Explanation Follow 2101 Action 2109 Memory Err See 2101 Explanation Follow 2101 Action 210A Memory Err See 2101 Explanation Follow 2101 Action 210B Memory Err See 2101 Explanation Follow 2101 Action 210C Memory Err See 2101 Explanation Follow 2101 Action 210D Memory Err See 2101 Explanation Follow 2101 Action 210E Memory Err See 2101 Explanation Follow 2101 Action Table 5 2 Operational Error Codes and Messages continued Error Code and Message Explanation Action 210F Memory Err See 2101 Explanation Follow 2101 Action 2110 Memory Err See 2101 Explanation Follow 2101 Action 2111 Memory Err A memory error was See Figure 5 5 to determine detected in a DIMM located which DIMM caused the on memory board 2 memory error on memory board 2 Check memory DIMM installation and memory board installation If the same error reoccurs contact your customer se
134. outlets 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power indicator LED does not light refer to Power Light Does Not Light found later in this chapter Problem Solving 5 5 Monitoring POST While Running Each time you turn on the system POST runs automatically and checks the system board CPU memory keyboard and most installed peripheral devices During the memory test POST displays the amount of memory that it is able to access and test Depending on the amount of memory it may take several minutes to complete the memory test When the memory test completes the following is displayed Press F2 to enter SETUP Press F2 if you want to run BIOS Setup When the utility appears follow the instructions on your monitor to configure BIOS See Chapter 3 Configuring Your System If you do not press F2 the above message remains for a few seconds and the boot process continues When this message appears Press Ctrl C to start the Symbios Configuration Utility Press
135. pable backplane is part of each drive cage assembly for SCSI hard drives The backplane is designed for Ultra2 wide SCSI 3 devices that use the industry standard 80 pin Single Connector Attach SCA connector The backplane consists of a row of four drive connectors From two to three 560 Watt autoranging power supplies are easily removed installed for service In a three supply system the third supply is redundant BIOS Setup and Symbios Configuration Utility The EXPRESSBUILDER CD ROM contains utilities and drivers The ESMPRO CD ROM contains the server management software Mechanical Key lock at the front door One intrusion sensor for front door to secure diskette hard disk removable media device power on off switch reset switch top cover and left right panel access Three power inter lock sensors one on each side of the chassis and one on top of the chassis BIOS Password enable System Overview 1 3 Expanding the Server as Needs Grow A typical minimum system configuration may include the following Board set consisting of system I O board CPU baseboard with one 500 MHz Pentium III Xeon processor and one memory board containing 128MB of memory Diskette drive and SCSI CD ROM drive Three SCSI hard drive cages with one hard drive and a RAID controller installed Integrated Network Interface Controller NIC Two 560 watt power supplies an optional third power supply provides redundant power Onboard 2 MB v
136. peripheral devices 1 Power off the system Remove the left front door and the top cover as described earlier 2 Each empty media or diskette drive bay has a blank panel tray From the bay where you want to install a drive remove the two screws securing the blank panel tray to the chassis see Figure 4 18 Note When installing a full height 5 1 4 inch device remove two blank panels 3 Grasp the blank panel tray and slide it out of the bay 4 Remove the two screws securing each side rail to the blank panel tray see Figure 4 19 5 Save the blank panel tray and screws to reuse if you remove a drive from a bay later and do not reinstall one 4 30 Upgrading Your System Figure 4 19 Removing Side Rails 6 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the equipment log 7 Set any device jumpers or switches on the device Refer to the installation procedures that come with the device amp Note SCSI termination resistors for the 5 1 4 inch devices must be installed in the last SCSI device of the daisy chain cabling bottom media bay D All other 5 1 4 inch devices must have terminators removed 8 Using the four screws supplied with the drive reinstall the side rails just removed from the blank panel tray see Figure 4 20 A Upgrading Your System 4 31 amp Note Do not use the screws used to se
137. pper and place it on an antistatic surface Record the drive model and serial numbers in the equipment log Position the drive so its SCA connector is near the top surface of the drive Place the drive on the antistatic surface again Slide the drive into the carrier with its SCA connector facing toward the front of the carrier open end While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 26 Pressing the lock button on the carrier handle open the handle Align the drive carrier assembly so it engages the guide rails in the hard drive cage see Figure 4 27 Installing 3 1 2inch hard disk drive in carrier for hot swap bays A Carrier B Four screws C Hard disk drive D SCA connector Figure 4 26 Installing Hard Disk in Carrier Upgrading Your System 4 37 Figure 4 27 Installing Carrier in the System 8 Gently push the assembly into the bay until the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You should hear a click when the handle locks in place 9 Close the EMI metal panel and secure with the two thumbscrews 10 Power on the system and close the front door 4 38 Upgrading Your System Removing a Hard Drive Use this procedure to remove a hard drive from
138. r deletion If Server xxx xxx xxx xxx only is checked only the messages of the specified server are deleted If General Non server messages only is checked the messages not dependent on the server such as Started MWA are deleted If All messages is checked all the messages at the specified date and time and earlier are deleted Automatically Delete messages These conditions of deletion are stored and remain valid If Keep only messages less than xx days old is checked messages within the specified number of days from the current day are kept and other messages are deleted automatically If Keep only the xx most recent messages is checked the specified number of recent messages are kept and other messages are deleted automatically This Automatic Deleting process is executed when the OK button is selected in the dialog box MWA is started and MWA is exited Management Application Workstation C 17 Data Dialog Box The Data dialog box displays the CMOS ESCD or DMI data of a server This dialog box also allows the following operations Compare Current Data The previously acquired data of the current server is compared with the present data of the server the previously acquired data of another server or file data To compare with the data of another server select a server in the Select a server dialog box If an error is detected by this comparison the Data Differences dialog box displays
139. rating system into memory bps bits per second The number of bits transferred in one second during serial communication such as modem transmission byte A group of eight bits C cache memory A very fast limited portion of RAM set aside for temporary storage of data for direct access by the microprocessor CD ROM drive Compact Disk ROM drive A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL COM1 or COM2 The name you can assign a serial port to set or change its address See also serial port command An instruction that directs the computer to perform a particular operation configuration The way in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation coprocessor See math coprocessor CPU Central Processing Unit See microprocessor 2 Glossary CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC
140. ration Utility allows you to configure your disk array before installing your network operating system Table 3 2 RAID Configurations RAID Level Hard Drives Description Hard Drives Configured Array 1 4 JBOD 1 JBOD Mylex RAID 7 JBOD is an acronym for Just a Bunch Of Disks Each drive can operate independently as with a common host bus adapter or multiple drives may be spanned and seen as a single very large drive No redundancy is provided 1 2 Mirroring RAID 1 Drives are paired and mirrored All data is 100 duplicated on an equivalent drive fully redundant 5 3 Striping with Parity RAID 5 Data is striped across several physical drives Parity protection is used for data redundancy 5 4 one standby Striping with Parity RAID 5 with a standby drive drive The array consists of three ON LINE drives and one STANDBY drive The standby replacement drive or hot spare is one of the most important features RAID provides to achieve automatic non stop service with a high degree of fault tolerance The RAID Configuration Utility utility is included with the RAID controller The SecuRAID 530 controller supports various versions of RAID technology referred to as RAID levels To use any RAID level you must configure the RAID controller using the RAID Configuration Utility configuration utility prior to installing your Network Operating System For an explanation of this utility refer to the Config
141. re opening it Otherwise personal injury or equipment damage can result Upgrading Your System 4 3 CAUTION Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives or hot swapping a failed fan module or power supply However we recommend that you do all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Chassis covers proper cooling and airflow For proper cooling and airflow always install the chassis side and top covers before turning on the system Operating it without these covers in place can damage system parts Contact your sales representative or dealer for a list of approved optional peripheral devices 4 4 Upgrading Your System Preparing Your System for Upgrade Have the following tools available P
142. reset system Both indicators are green during normal operation Either or both indicators go off when power supply fails One ISA PCI PCHH 1 combination add in board slot Two PCI add in board slot locations PCI 12 and PCI 13 Four 64 bit add in board slot locations PCI 31 PCI 32 PCI 33 and 34 Four PCI add in board slot locations PCI 21 PCI 22 PCI 23 and PCI 24 Possible configurations installed from bottom most bay 2 supplies nonredundant 3 supplies one redundant Each power supply has a separate AC input power connector Lit when system is connected to a 10Base T LAN Network not lit when system is connected to a 100Base TX LAN Network Lit when information packets are exchanged between the system and the network 10Base T 100Base TX network LAN connector Figure 1 3 Hear Chassis Features and Controls 1 10 System Overview System Board Features The board set includes the system I O board CPU baseboard and one or two memory board The system I O board is mounted at the top of the system Figure 1 4 shows the system with the top cover removed System I O Board Option board Fan Diskette drive A B C D Four 5 1 4 inch half height bays with a CD ROM drive installed in bottom bay m I O riser board F Expansion slot covers Figure 1 4 System I O Board Location System Overview 1 11 The CPU base board plugs into the underside of the system I O board and t
143. rface Wear an antistatic wrist strap attached to chassis ground Replacing the Non Volatile Memory NVRAM You may need to replace the non volatile memory because of its internal integral lithium battery life span Contact your sales representative or dealer for a list of approved devices The NVRAM is located on your system I O board see Figure 4 4 Notice the dot on the chip Use the dot to correctly position the chip on the system board N CAUTION Danger of explosion if the battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Replace the non volatile memory as follows amp Note Observe static precautions Use an antistatic wrist strap 1 Power off the system and remove the top cover as described earlier 2 Ifthe non volatile memory is secured by a tie wrap remove the tie wrap Note the position of the dot on the NVRAM in relation to its socket Using a IC removal tool or a small pointed tool gently pry up each end of the non volatile memory and pull it straight up out of its socket see Figure 4 4 3 Position the new chip over its socket so the dot is properly oriented Carefully insert the chip into its socket connectors 4 Press down on the chip unti
144. ront panel does not turn off the system AC power Also 5 VDC is present on the system board whenever AC power cords are connected to the system Before doing the following procedures make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Resetting the System There are two ways to reset the system Reset button Pushing the reset button located on the rear panel see Figure 3 1 clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals Troubleshooting Checklists The following paragraphs provide troubleshooting checklists for problems that occur at initial system startup when you run new application software and after the system hardware and software were running correctly Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configuration Hardware failure is a less frequent cause If you have problems during initial system startup check the following Are the system power cords properly connected to the system and plugged into NEMA 5 15R outlets 100 120 VAC or NEMA 6 15R outlets 200 240 VAC m
145. rrent menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys listed in the table below to cycle through the allowable values for the selected field Use the Exit menu s Save Values selection to save the current values on all the menus 3 4 Configuring Your System To display submenu position the cursor on a selection that has a submenu and press Enter Selections with submenus are preceded by an arrow See the following table for information on the keys you use with Setup These keys are also listed at the bottom of the Setup menu Key F1 or Alt H ESC lt or gt arrow keys T or J arrow keys HOME or END F5 or F6 or or SPACE F9 F10 ENTER Function in Setup Menu General Help window Exit the current menu Select a different menu Move cursor up and down The cursor moves only to the settings that you can change Move cursor to top or bottom of window Select the previous value for the field Select the next value for the field Load default configuration values for this menu Save current values and exit Execute command or Select submenu BIOS Setup Configuration Settings Table 3 1 shows the normal settings for the BIOS Setup Utility and provides a place for you to record any changes you make to these settings Table 3 1 BIOS Setup Configurations Main Menu Menu Parameter Name Normal Setting or Your Configuration Display Only
146. rvice representative 2112 Memory Err See 2111 Explanation Follow 2111 Action 2113 Memory Err See 2111 Explanation Follow 2111 Action 2114 Memory Err See 2111 Explanation Follow 2111 Action 2115 Memory Err See 2111 Explanation Follow 2111 Action 2116 Memory Err See 2111 Explanation Follow 2111 Action 2117 Memory Err See 2111 Explanation Follow 2111 Action 2118 Memory Err See 2111 Explanation Follow 2111 Action 2119 Memory Err See 2111 Explanation Follow 2111 Action 211A Memory Err See 2111 Explanation Follow 2111 Action 211B Memory Err See 2111 Explanation Follow 2111 Action 211C Memory Err See 2111 Explanation Follow 2111 Action 211D Memory Err See 2111 Explanation Follow 2101 Action 211E Memory Err See 2111 Explanation Follow 2111 Action 211F Memory Err See 2111 Explanation Follow 2111 Action 2120 Memory Err See 2111 Explanation Follow 2111 Action 5 18 Problem Solving 2201 Memory Err A memory error was See Figure 5 4 to determine detected in a DIMM pair which DIMM pair caused the located on memory board memory error on memory 1 board 1 Check memory DIMM installation and memory board installation If the same error reoccurs contact your customer service representative 2203 Memory Err See 2201 Explanation Follow 2201 Action 2205 Memory Err See 2201 Explanation Follow 2201 Action 2207
147. see Chapter 3 Configuring Your System If the above items are all correct but the problem reoccurs refer to Diagnostic Testing in this chapter Running New Application Software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly If you have problems while running new application software check the following m Doesthe system meet the minimum hardware requirements for the software Refer to the software documentation Is the software an authorized copy Unauthorized copies often do not work Obtain an authorized copy of the software W If you are running the software from a floppy disk is it a good copy Problem Solving 5 3 If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly Try a different copy of the software to see if the problem is with the copy you are using If other software runs correctly on the system contact your vendor about the failing software If the problems persist with the software contact the software vendor s customer service representative After System Has Been Running Correctly Problems that occur after the system hardware and s
148. software Remote console control This function enables you to see the screen of a server from the console of the management PC and to key in data to the server from the keyboard of the management PC Remote drive access This function enables a server to access a floppy disk drive on the management PC A server can also be booted from the floppy disk on the management PC SOS recovery If an SOS message is received from a server MWA receives the fault information and sends the necessary instructions to the server for recovery Alert to ESMPRO If MWA receives an alert message from a server it sends this message to ESMPRO AlertManager Power cycling This function enables powering the server OFF and ON Reset control This function enables reset of the server Event Log retrieval All event log data recorded in the server is retrieved by the management PC C 2 Management Application Workstation Remote Console Remote console enables the user to view the screen of a server or key in data to the server from the keyboard of the management PC as if operating the keyboard of the server When a server is connected to MWA the remote console function allows the server screen to display in the server window Remote Drive Remote drive allows a server to access the diskette drive on the management PC or an FD image file as if it were the drive on the server amp Note An FD image file is copied and saved from
149. stem Hard Disk Drives The following sections provide procedures for installing an additional disk drive removing a disk drive or swapping out a faulty disk drive from one of the three hot swap drive cages The 3 1 2 inch SCSI drives must use the industry standard 80 pin Single Connector Attachment SCA connector Each drive must be installed in a carrier Note To order a carrier contact your sales representative or dealer m If installing new drives follow an installation scheme starting with the bottom left drive Fill the cages in the sequence shown in Figure 4 24 m individual SCSI drive fault LED yellow light is on steadily this indicates that the drive below it has been flagged as faulty Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if a Redundant Array of Independent Disks RAID controller module is installed and only for the drive carrier assemblies in the hot swap cages not for drives in any other bays 7 Note ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives However we recommend that you do all procedures in this chapter only at an ESD workstation or provide some ESD protecti
150. system configuration You use the EXPRESSBUILDER CD ROM to create the Utilities diskettes 3 2 Configuring Your System BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run When to Use the BIOS Setup Utility In most cases it is not necessary to run the BIOS Setup Utility to change the default parameters since the default settings support most system configurations In the following cases however you should initiate this utility to change the default settings When the set parameters are incorrect The parameters set with the BIOS Setup Utility are stored to the nonvolatile memory called CMOS If the contents of this CMOS have been destroyed due some reason an error message appears on the display during the execution of POST Power On Self Test When an error message appears press the F2 key to enter the BIOS Setup Utility When the CMOS is cleared A jumper with which you can clear the contents of the CMOS is provided on the system I O board If this jumper is used to clear the contents of the CMOS a message appears requesting you to run the BIOS Setup Utility during the execution of POST Run the BIOS Setup Utility according to the instructions displayed on the screen and provide necessary settings When the boot device priority is changed The defaults instru
151. ted electrically compatible circuits to the external ports m Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions m Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K those regulations are the IEE Using This Guide xi Care and Handling Use the following guidelines to properly handle and care for your system A Protect the system from extremely low or high temperatures Let the system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt xii Using This Guide System Overview a Overview a Chassis a System Board Features a Peripheral Devices a System Power Software Locks via the BIOS Setup Overview The server is a modular multiprocessing server based on the Intel Pentium II Xeon chip set The chip set incorporates a modu
152. tem to the Site Once you have selected the system installation site move it as follows 1 Casters are provided on the bottom of the server Slowly push the server to the selected installation location CAUTION For safety reasons be sure to attach the caster holders on the casters when the system is at the selected site 2 To stabilize the system attach the caster holders on the casters as shown below 8 E Setting Up Your System 2 3 Getting Familiar With the System Before setting up your system see Chapter 1 System Overview to become familiar with system features such as the location of your system s security keylocks and front and rear panel switches indicators and connectors etc Making Connections Connect your keyboard monitor and mouse see Figure 2 1 Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A N CAUTION Damage to the system may result if the keyboard cable is inserted or removed when power is applied to the system N CAUTION Inserting a telephone line connector into a LAN board RJ 45 port may result in personal injury and equipment damage 2 4 Setting Up Your System
153. tents iii Running the Symbios Configuration Utility sss 3 12 Changing the Adapter and Device Configurations 3 13 Configuring the RAID Controller sseeeeeenene 3 15 Configuring System Jumpers and Switches suus 3 16 Before You Begin esssssssseeseeee ener 3 16 Configuring I O Riser Board Function Select Switches 3 16 Configuring Memory Board Function 3 18 Configuring System I O Board Switches and Jumpers 3 19 Setting Switches and JUMPpers ccccsccescesecesecestecstecsteceteeeeeees 3 21 BIOS 3 22 Updating the BIOS iiaia ekinaren ai 3 22 Resetting the CMOS NVRAM irte 3 22 Clearing and Changing the Password sss 3 23 Upgrading Your 4 1 Precautionsizs seien RERO e ROM 4 3 Preparing Your System for Upgrade sse 4 5 Equipment ener ener enne 4 5 Removing the Front 4 6 Installing the Front Doors seen enn 4 6 Removing the Top Cover and Side 5 4 6 Installing the Top Cover and Side 4 9 Modifying the System I O Board
154. tioned J06 as shown in Figure 4 6 50ns Hold the memory board by its edges and start to insert it into the slot guides On the CPU baseboard locate the memory board connector Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the CPU baseboard 10 Be sure the ejector levers are extended so they can engage the chassis frame Press 11 the board carefully but firmly into the CPU baseboard connector to seat the board Close the ejectors on both sides of the memory board Be sure the ejector is firmly hooked in the chassis frame before closing the ejector Hook the right side of the support panel into the chassis frame and swing the support panel into position so that the rear edge of the memory boards fits snug against the panel The support panel is secured to the chassis by a black fastener Push in on the support panel fastener until it clicks in the locked position 12 Replace the left side panel and turn on the system 13 Run the BIOS Setup to confirm the DIMMs are installed correctly Removing DIMMs Remove DIMMs from their sockets as follows 1 Power off the system and remove the left side panel as described earlier in this chapter Remove the metal panel supporting the memory board The support panel is secured to the chassis by a pin Release the support panel by pulling the black fastener towards you listen for two clicks Grasp the left side of th
155. uired normal Check disk drive status LEDs None required normal Problem Solving 5 29 Table 5 4 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Off Disk drive not present None required normal Drive Present Green Disk drive present None required normal Disk Off Not accessing disk drive None required normal Drive Activity On Accessing disk drive None required normal Disk Off No alarms None required normal Drive Status Amber Disk drive failure Replace disk drive Table 5 5 System Status Abnormal Conditions LED Amber System Status Conditions Chassis intrusion front cover Unit fan alarm Memory multi bit error SERR Temperature Voltage CPU thermal trip CPU memory or option board error or failure Power supply failure 5 80 Problem Solving System Cabling a Before You Begin Static Precautions a RAID Configuration This appendix contains information and procedures on cabling configurations used in your system The configurations include the RAID controller Before You Begin A WARNING The DC push button on off switch on the front panel does not turn off system AC power Also 5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet Before performing any procedures first power off the DC push button switch located on the front panel Make sure your system is powered off and the
156. ully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 5 Remove the board from the expansion slot and place it in an antistatic wrapper 6 If you are replacing a board go to Installing an Option Board otherwise continue T Install an expansion slot cover over the vacant slot Secure the cover by pushing down on the cover tab see Figure 4 15 8 Replace the top cover and power on the system Upgrading Your System 4 25 9 If you removed an non Plug and Play ISA option board run the BIOS Setup Utility to remove the ISA board configuration Power Supply The following sections provide procedures for installing an additional power supply removing a power supply or swapping out a faulty power supply Installing a Power Supply Use this procedure to add the optional power supply to your system 1 Power off the system 2 The empty power supply expansion bay has a blank cover If you are installing the optional power supply remove the two screws securing the blank cover see Figure 4 17 B 3 Slide the new power supply into the chassis and tighten the thumbscrews see Figure 4 16 A that secures the power supply 4 Connect the power cord to the AC wall outlet and to the input receptacle on the rear of the new power supply 5 Power on the system B SS Ee A Figure 4 16 Power Supply 4 26 Upgrading Your System
157. uration Utility Utilities Installation Guide and User Manual that was shipped with the controller Chapter 2 of the manual Configuration Strategies describes RAID technology and provides tips on making your array perform well in your specific application Chapter 3 Preparing the Array covers array hardware preparation configuration and initialization After completing the steps in Chapter 3 you can install your Network Operating System Configuring Your System 3 15 If you want to remotely configure the array from a PC client increase array capacity online or monitor statistics on disk and controller activity you must install the Global Array Manager GAM option provided with your RAID subsystem The GAM option includes diskettes and user documentation Use of GAM is documented in the Global Array Manager 2 Server Installation Guide Increasing array capacity is covered in the MORE User Guide This user guide covers enhancements to both the Global Array manager and RAID Configuration Utility utilities software that implement online RAID expansion technology Configuring System Jumpers and Switches This section describes the jumpers and switches used on the I O riser board memory board and system I O board Before You Begin Only a qualified technical person should perform the procedures in this section amp Note Electrostatic discharge ESD can damage the system boards Modify the boards only at an ESD
158. ure An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L LAN Local Area Network A group of computers linked together within a limited area to exchange information LCD Liquid Crystal Display The type of video display used in portable computers LED Light Emitting Diode A small electronic device that glows when current flows through it Glossary 5 LPT1 or LPT2 The name you can assign a parallel port to specify its address See also parallel port LVD Super fast Ultra2 SCSI Low Voltage Differential LVD Parallel SCSI Interface A new SCSI interface that provides greater I O bandwidth device connectivity data reliability and longer cable lengths for Ultra2 SCSI hard disk drives Megabyte 1 048 576 bytes See also byte math coprocessor An IC that works with the microprocessor to speed up mathematical calculations memory The circuitry in your computer that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your
159. ure D 1 See Figure D 1 See Figure D 1 See Figure D 1 System Status Hardware Support Information D 3 Component Locations Temp 4 CPU Baseboard Volt 9 2 5V Volt 10 12 5V CPU Baseboard Temp 10 CPU 4 Temp 9 CPU 3 CPU 2 Temp 7 CPU 1 Temp 8 Volt 7 CPU 4 Volt 12 L2 Cache 2 CPU 4 CPU 3 Volt 6 CPU 3 Volt 2 CPU 2 CPU 2 Volt 11 L2 Cache 1 CPU 1 Volt 1 CPU 1 Figure D 1 Component Locations View A D 4 System Status Hardware Support Information Volt 3 3 3V Volt 4 5V Volt 5 12V Volt 8 5V standby Temp 1 Front Panel Figure D 2 Component Locations View B Temp 6 LVD 3 Temp 5 LVD 2 Temp s3 LVD 1 Power Module 3 Alarm Power Module 2 Alarm Power Module 1 Alarm Figure D 3 Component Locations View C System Status Hardware Support Information D 5 Figure D 4 Component Locations View D Figure D 5 Component Locations View E D 6 System Status Hardware Support Information PCI Cover Cabinet Cover Top Cabinet Cover Right Side Cabinet Cover Left Side Front Cover Disk Bay Figure D 6 Component Locations View F System Status Hardware Support Information D 7 Glossary A AC Alternating Current The type of current available in wall outlets All computers must convert alternating current
160. urred in firmware of Contact your customer Controller Firmware CRC System Management Controller service representative check error occurred 0B82 Hardware error of System A hardware error was detected Contact your customer Management Controller System Management Controller service representative occurred 0B83 All Device of 1 System SMBus could not be accessed via Contact your customer Management Bus became System Management Controller service representative not able to accessed 0B84 Some Device of 1 System No device could not be accessed Contact your customer Management Bus became through SMBus access via System service representative not able to accessed Management Controller OBBO SMBIOS SROM data read Reading SROM data failed Contact your customer error service representative OBB1 SMBIOS SROM data SROM data checksum was Contact your customer checksum bad incorrect service representative 0C00 RomPilot reports error RomPilot initialization error Perform the configuration number xx again If the error occurs a hardware failure may occur Contact your customer service representative 5 16 Problem Solving Alarm Indication During System Operation Table 5 2 lists the alarm indications displayed on LCD during server operation Table 5 2 Operational Error Codes and Messages Error Code and Message Explanation A
161. ve when secure mode is set If only a supervisor password is set and enabled enter this password to boot the server If both the user and administrative passwords are set and enabled enter either one to boot the server Enter the administrative password to access the BIOS Setup to change the system configuration System Overview 1 21 Setting Up Your System Selecting a Site a Unpacking the System a Moving the System to the Site a Getting Familiar With the System a Making Connections a Connecting the Power Cords Powering On Your System Selecting a Site The system operates reliably in a typical office environment Choose a site that meets the following requirements W Site the system near grounded three pronged power outlets Note For the United States and Canada this means NEMA 5 15R outlets for 100 120 VAC or NEMA 6 15R outlets for 200 240 VAC For other international sites this means three pronged power outlets applicable for the electrical code of the region N CAUTION Be sure the power service connection is through a properly grounded outlet Each power cord can be plugged into a separate phase of a main AC supply assuming the circuit is rated for that load Note For Denmark the system must be connected to an AC power source rated at 16 amps W Select a site that is clean dust free and well ventilated Keep front and rear ventilating openings free of obstruct
162. vides an overview of your system and describes your system s major system components See this chapter to familiarize yourself with your system Chapter 2 Setting Up Your System tells you how to select a site unpack the system make cable connections and power on your system Chapter 3 Configuring Your System tells you how to configure the system and provides instructions for running the BIOS Setup Utility and the Symbios Configuration Utility It also provides information on configuring system jumpers and switches Chapter 4 Upgrading Your System provides you with instructions for upgrading your system with additional processors optional memory option cards and peripheral devices Chapter 5 Problem Solving contains helpful information for solving problems that might occur with your system Appendix A System Cabling includes cabling information for the RAID controller installed in your system Appendix B Memory Configurations defines the allowable memory configurations for your system Appendix C Management Workstation Application MW A provides you with information on using MWA for managing your server remotely in a network environment Appendix D Hardware Event Log helps you locate a hardware component in your system that the Hardware Event Log listed as causing an error in your system Glossary defines the standard acronyms and technical terms used in this manual Equipment Log
163. view System Feature Summary A summary of the system features is included in Table 1 1 Feature Modular board set Add in board support 3 1 2 inch diskette drive One location for a 3 1 2 inch removable media device 5 1 4 inch SCSI CD ROM Three locations for 5 1 4 inch removable media devices 12 locations for 3 1 2 inch Ultra2 Wide SCSI 2 hard drives Hot swap capable backplane Power supply Software utilities setup Security Table 1 1 System Features Description System is intended for use with a modular board set based on Pentium 111 Xeon processor technology from one to four 500 MHz processors and up to 8 GB of memory System I O board supports up to 11 add in boards ten PCI boards including four slots supporting 64 bit PCI boards and one combination PCI ISA board slot 3 1 2 inch diskette drive is externally accessible One externally accessible 3 1 2 inch half height bay is available for server expansion 5 1 4 inch CD ROM drive is externally accessible Three externally accessible 5 1 4 inch half height bays are available for server expansion diskette CD ROM and or tape drives Three hard disk drive cages each holding up to four 3 1 2 inch hot swappable Ultra2 wide SCSI 3 hard drives Each cage is secured behind a metal EMI door drives can be swapped in or out of the system without powering it down The array of drives allows easy setup of RAID applications A hot swap ca
164. ximum of 4GB of memory with 256MB DIMMs Your system supports a second memory board for a maximum system memory of 8GB DIMMs must be identical within a bank on each board The first bank of DIMMs should be installed in Bank A sockets P02 P03 P04 and P05 see Figure 4 6 When you install additional DIMMs you must start with Bank B and continue to Bank D When you remove DIMMs you must start with the highest populated bank of DIMMs The following provides procedures for adding memory DIMMs to your system A WARNING If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn while configuring memory let the components cool for 10 minutes before continuing with the procedures described here Ein s E Lal E Figure 4 6 Inserting Memory DIMMs Upgrading Your System 4 13 Installing DIMMs When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the memory board 1 Power off the system and remove t
165. y board jumpers enable you to specify the DIMM speed parameter Figure 3 3 shows the location of the jumpers The jumpers should be configured for 50ns as shown in Figure 3 2 pa bel a EE EE J05 Figure 3 2 Memory Board Jumpers 3 18 Configuring Your System Configuring System I O Board Switches and Jumpers The system I O board jumpers enable you to set specific operating parameters for your system Figure 3 3 shows the location of the jumpers Table 3 4 lists the system I O board switches and jumpers and their factory default settings Area 16 A B s D in 1 d i lolololo lolololo 1 e M O 3 G12 H H2 H4 H6 H7 H8 H10 J Jl J3 J7 JR 21512 o per 7 F 123 ge 11M LLL c j e eM 11
166. ys or hides the toolbar The toolbar includes buttons for some of the most common commands in MWA such as the Open command When the toolbar is displayed a check mark appears next to the menu item Status Bar displays or hides the status bar The status bar describes the action to be executed by the selected menu item or depressed toolbar button and information on the current server When the status bar is displayed a check mark appears next to the menu item Summary opens or closes the Server Summary dialog box The Server Summary dialog box displays the IP addresses server names and current statuses of all the SG registered servers on MWA When the Server Summary dialog box is open a check mark appears next to the menu item History Log opens or closes the History Log dialog box The History Log dialog box displays server communications operator commands and other events in chronological order When the Delete button is selected the Delete Logged Messages dialog box displays The operator can delete all or part of the log When the History Log dialog box is open a check mark appears next to the menu item Reset Reboot Cold Reset executes a cold reset on a current server Warm Reset command executes a warm reset on a current server Some types of servers have been set such that a cold reset is executed by the Warm Reset command For details refer to the users guide for the managed machine
167. ystem sse ener 5 2 Troubleshooting Checklists sese 52 Initial System Startup sese 5 2 Running New Application Software esssssseeee 5 3 After System Has Been Running Correctly 5 4 iv Contents Di gnost c Testing e br 5 5 Error Checking pieno orar RE 5 5 Troubleshooting Guide esses 5 5 Preparing the System for Diagnostic Testing 5 5 Monitoring POST While Running see 5 6 Verifying Proper Operation of Key System Indicators 5 6 Confirming Loading of the Operating System 5 7 Specific Problems and Corrective Actions 5 7 Power LED Does Not Light seen 5 7 System Cooling Fans Do Not 5 7 No Characters Appear On 5 8 Characters are Distorted or Incorrect 5 9 Floppy Disk Drive Activity LED Does Not Light 5 9 Hard Disk Drive Activity LED Does Not 5 9 Error MeSSages i ee dee dete eerte deese ie T eres 5 10 Alarm Indication during POST 5 10 Alarm Indication During System 5 17 Error Code Hardware Reference sse 5 25 Status LEDS 3 meo e bere mee diee i
168. ystem 4 23 Figure 4 14 Removing the Expansion Slot Cover 8 Holding the board by its top edge or upper corners firmly press the board into an expansion slot on the system I O board The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion slot frame 9 The retaining bracket fits into the space that was occupied by the expansion slot cover Secure the expansion board by pushing down on the cover tab see Figure 4 15 10 1f you have installed a SCSI host adapter board go to Appendix A Cabling for procedures on cabling these boards into the system For all other boards continue with step 11 4 24 Upgrading Your System Figure 4 15 Installing an Option Board 11 Connect any external cables if they are needed to the installed option board 12 Replace the top cover and power on the system Removing an Option Board 7 Note Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissions characteristics of the system and to assure proper cooling of the system components 1 Power off the system and remove the top cover as described earlier 2 Unplug any cables attached to the option board you are removing 3 Determine the expansion slot retaining bracket that corresponds to desired expansion slot and release the cover lock by pressing on the cover tab see Figure 4 14 4 Hold the board at each end and caref

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