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NEC Express5800/320Ma Operation and Maintenance Manual

1. Detachment of the address label If you are uncertain that the CRU will be adequately protected during shipment see Using the Dump Button to Create a Dump File on page 3 15 Also see Using ESD Precautions on page 5 2 for information about how to protect components from exposure to static electricity Replacing a CRU Before replacing a CRU do the following Confirm that the CRU has failed and needs to be replaced You can view failure information from the status LEDs on each hardware component and from your system s event or error logs Determine if a component needs to be taken out of service Refer to your system administration or analysis documentation to remove the component from service via software before removing it physically Take proper grounding precautions When handling components especially those with exposed integrated circuits use proper grounding procedures to avoid electrostatic discharge ESD damage to the component See Using ESD Precautions on page 5 2 Observe the proper safety precautions Follow the precautions listed in General Safety Precautions on page 4 4 After replacing a CRU do the following Replace the bezels if applicable and close the cabinet doors Place the component in service if it is out of service Verify system operation Package and ship the failed component See Repacking CRUs on page 4 3 General Safety Pre
2. Removing and Replacing a CD or DVD Drive on page 5 35 Replacing an IDE Backplane Assembly on page 5 37 Replacing a CPU Fan on page 5 41 Replacing a Power Supply Unit Fan on page 5 44 Replacing or Installing a VTM on page 5 47 Replacing or Installing a Modem Assembly on page 5 48 Before Replacing CRUs Observe the following warnings cautions and notes when replacing or adding CRUs W A R N I N G If a component is not a CRU do not attempt to remove or replace it Doing so may result in serious personal injury and or damage to the system Before Replacing CRUs 5 2 Express5800 320Ma Operation and Maintenance Guide W A R N I N G RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS PROVIDED WITH THE BATTERY C A U T I O N When replacing a CRU always observe the following guidelines Do not remove a CRU when its white LED is blinking This indicates that the CRU is operating in simplex mode its duplex partner is not functional Removing the CRU would cause the system to fail Observe ESD handling precautions if they are indicated for the procedure Read the entire procedure so that you fully understand it If any part of the procedure is not clear see Using the Dump Button to Create a Dump File on page 3 15 When necessary refer to your system administration do
3. 2 Screws 3 PCI support bracket Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 5 6 Install the dual PCI cover number 1 in Figure A 5 as follows a Align the two standoffs on the dual PCI cover with the holes at the rear of the enclosure and push the standoffs into the holes number 2 in Figure A 5 b Insert a 4 40 Phillips 1 inch long screw into the end of each standoff and tighten the screws After you install the screws the dual PCI cover slides back and forth but you should not be able to remove it from the enclosure Figure A 5 Installing the Dual PCI Cover 7 Pull the dual PCI cover straight back out of the enclosure until it stops 8 If you have installed only one PCI adapter in the PCI riser assembly install a blank PCI faceplate in the open slot of the dual PCI cover to maintain proper airflow through the enclosure Do the following a From the inside of the dual PCI cover hook the tab on the faceplate into the side of the dual PCI cover that is closest to PCI slot 1 number 2 in Figure A 6 b Secure the other side of the faceplate to the dual PCI cover by pushing a plastic rivet into the hole on the faceplate number 1 in Figure A 6 N O T E A spare blank faceplate and or support clip can be stored to the side of PCI slots 2 and 3 Figure A 7 Secure the parts to the enclosure frame with plastic push top replaceable
4. Two embedded Ethernet ports on each enclosure that you can configure to operate at 10 100 or 1000 megabits per second Mbps System Components and CRUs Overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems 1 3 Two to six 64 bit 100 MHz user configurable PCI X adapter slots Express5800 320Ma 3 2 GHz systems one low profile slot per enclosure standard install optional AK533 attachment kit to add two full height slots Express5800 320Ma 3 6 GHz and Dual Core systems one low profile slot and two full height slots per enclosure standard Two serial ports three USB 2 0 ports and a video port on the system backplane assembly Support for up to six internal Serial Advanced Technology Attachment SATA disk drives three in each enclosure The disks in one enclosure can mirror the disks in the other for fault tolerance Support for EMC CLARiiON or Symmetrix external storage systems with installation of appropriate HBAs Support for the Windows Server 2003 operating system Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems Enterprise Edition with SP1 Figure 1 1 shows a system with its bezel detached System Components and CRUs Each system includes two CPU I O enclosures as shown in Figure 1 1 Figure 1 1 Main Enclosures of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Sys tems 1 CPU I O enclosure CPU 0 I O 10 System Components and
5. on page 1 1 System Features on page 1 2 System Components and CRUs on page 1 3 System Design The design of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems includes the following Fault tolerant architecture Critical components are redundant duplexed If one duplexed component fails the system continues to operate with the redundant component in simplex mode until you can remove an enclosure or the system from service to replace the failed component Customer replaceable units CRUs parts that you can replace on site with minimal training or tools Some CRUs are hot pluggable You can replace them without interrupting system operation Fault hardened drivers that enhance application reliability and availability Optional support by the ActiveService Network ASN This support provides remote service and incident management of the system by NEC Technical Support or your authorized service representative Connectivity to the ASN is through a pair of remote management adapters Virtual Technician Modules VTMs and a modem only through a modem or over the Internet System Features 1 2 Express5800 320Ma Operation and Maintenance Guide System Features Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems include the following Two CPU I O enclosures for dual modular redundancy DMR Each enclosure contains independent CPU and I O elements The CPU
6. s Guide If you need to remove an enclosure for troubleshooting first determine if it is safe to pull by verifying the state of the white status LED If you are unable to fix the condition contact NEC Technical Support or your authorized service representative Amber blinking Either the CPU element or the I O element is being identified from a command in ftSMC For more information about locating a component by flashing an LED see the Help for ftSMC or the Express5800 320Ma System Administrator s Guide White unlit Safe to remove offline or power off White steady Operating in duplex mode If system power is off green blinking LED the BMC and VTM are operating in duplex mode It is safe to remove the enclosure because its partner keeps the system operational System LEDs Troubleshooting the Hardware 3 5 SATA Disk Drive LED Each CPU I O enclosure can support up to three internal SATA disk drives Each SATA disk drive has a single green amber LED number 1 in Figure 3 2 on its bezel Table 3 3 describes the SATA disk drive LED states Figure 3 2 SATA Disk Drive LED White blinking Operating in simplex mode If system is on steady green LEDs removing the enclosure will crash the system because no partner is available If system power is off green blinking LED either the BMC or the VTM is operating in simplex mode If you remove the enclosure you cannot power the system on or access the sys
7. Express5800 320Ma Operation and Maintenance Guide General Servicing Information 4 1 Chapter 4 General Servicing Information4 General servicing information is discussed in the following sections Unpacking CRUs on page 4 1 Storing CRUs on page 4 2 Repacking CRUs on page 4 3 Replacing a CRU on page 4 3 General Safety Precautions on page 4 4 See Chapter 5 CRU Replacement Procedures for detailed information Unpacking CRUs Upon receiving a CRU perform the following Inspect the packing slip to ensure that the correct CRU was received Inspect the packing container for damage Check the shipping impact indicators to ensure that they have not been activated see Figure 4 1 If any of the following conditions apply to your shipment see Using the Dump Button to Create a Dump File on page 3 15 The package is damaged An impact indicator has been activated You received the wrong shipment If there are no problems unpack the CRU Storing CRUs 4 2 Express5800 320Ma Operation and Maintenance Guide Figure 4 1 Shipping Impact Indicators To unpack the CRU 1 While observing any printed directions or warnings carefully open the package 2 Carefully remove the protective packaging and save it for possible reuse in storing or returning a CRU 3 Verify that you received the correct CRU by checking the packing sli
8. Optional CRUs and Components 1 4 Table 3 1 General Status LED Meanings 3 2 Table 3 2 CPU I O Enclosure Status LEDs 3 4 Table 3 3 SATA Disk Drive LED 3 6 Table 3 4 PCI Slot Status LEDs 3 8 Table 3 5 Ethernet Port LED States 3 9 Table 3 6 VTM Port LED States 3 10 Table 3 7 Modem Assembly LEDs 3 11 Table 3 8 Troubleshooting Disk Drives 3 12 Table 3 9 Troubleshooting the CD or DVD Drive 3 14 Preface ix Preface Purpose of This Manual The Express5800 320Ma Operation and Maintenance Guide documents how to operate and maintain Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems It explains how to start up and shut down the system how to interpret system operational status based on the state of the light emitting diodes LEDs and how to remove and replace the customer replaceable units CRUs Audience This manual is intended for anyone who monitors and maintains Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core system hardware Notation Conventions This document uses the notation conventions described in this section Warnings Cautions and Notes Warnings cautions and notes provide special information and have the following meanings W A R N I N G A warning indicates a situation where failure to take or avoid a specified action could cause bodily harm or loss of life C A U T I O N A caution indicates a situation where failure to take or avoid a specified action could damage a har
9. R release levers 5 6 5 7 5 11 replacing CRUs See CRUs S safe to remove indicator LED 3 1 SATA backplane assembly replacing 5 34 SATA disk drives 1 3 labeling order 5 32 latch 5 32 LEDs 3 5 replacing 5 32 resynchronization 5 33 troubleshooting 3 12 SATA storage systems external See storage systems external shipping impact indicators 4 1 shutting down the system 2 2 simplex indicator LED 3 1 simplex mode 3 1 single color LEDs 3 1 SMP 1 2 standby power 2 1 starting up system 2 2 static electricity precautions 4 3 5 3 status lights See LEDs stopping the system 2 2 storage systems external EMC 1 3 1 4 storing parts 4 2 Index Index 4 Express5800 320Ma Operation and Maintenance Guide symmetric multiprocessing SMP 1 2 Symmetrix storage systems 1 3 1 4 system backplane assembly 1 7 modem 1 7 ports 1 7 replacing 5 10 resetting Ethernet address 5 14 system power button 2 1 T tools for CRU procedures 5 3 troubleshooting CD or DVD drives 3 13 creating a dump file 3 15 SATA disk drives 3 12 See also LEDs U unpacking parts 4 1 V Virtual Technician Module See VTM VTM 1 2 installing 5 48 LEDs on port 3 8 3 10 replacing 5 48 using with ASN 1 1 W white LED CPU I O enclosure 3 3 duplex indicator 3 1 PCI slot 3 7 safe to remove indicator 3 1 Windows operating system 1 3
10. unlocked position number 1 in Figure 5 2 b With the release levers on the front of the enclosure in the open position number 2 in Figure 5 3 slide the enclosure almost all the way into its opening c Position the lower ends of the release levers over the inside edge of the positioning pins then push the release levers into their fully closed position to push the enclosure into place d Tighten the two thumbscrews number 1 in Figure 5 3 to lock the enclosure securely into the backplane e Turn the mechanical interlock on the rear of the system into the locked position number 2 in Figure 5 2 and plug in the power cord f Plug in all of the data cables N O T E If you need to reset the Ethernet address of any Ethernet team that includes embedded Ethernet PCI adapters as discussed in the following section do not reconnect the network cables to the embedded Ethernet PCI adapter ports until after you reset the address es 7 Start the system and ensure that it is functioning properly If necessary reset the Ethernet address of any Ethernet teams as discussed in the following section 8 Replace the bezel as described in Removing and Replacing the Bezel on page 5 3 Replacing the System Backplane Assembly 5 14 Express5800 320Ma Operation and Maintenance Guide Resetting the Ethernet Address of an Ethernet Team When you replace a system backplane assembly you must reset the Ethernet address of any Ethernet tea
11. 17 Releasing the PCI Adapter Supports 5 28 Figure 5 18 Unlocking the Dual PCI Cover 5 29 Figure 5 19 Removing the PCI Riser Assembly 5 30 Figure 5 20 Removing a SATA Disk Drive 5 33 Figure 5 21 Removing the SATA Backplane Assembly 5 35 Figure 5 22 Removing a CD or DVD Drive 5 37 Figure 5 23 Removing the IDE Ribbon Cable from the IDE Backplane Assembly 5 39 Figure 5 24 Removing the Screws from the IDE Backplane 5 40 Figures Figures vii Figure 5 25 Routing Power Cables Through the Chassis Divider 5 41 Figure 5 26 Disconnecting a CPU Fan Power Connector 5 43 Figure 5 27 Removing a CPU Fan 5 44 Figure 5 28 Disconnecting the PSU Fan Power Connector 5 46 Figure 5 29 Removing the PSU Fan 5 47 Figure 5 30 Removing the VTM 5 48 Figure 5 31 Removing the Modem Module 5 51 Figure A 1 Stabilizing the PCI Riser Assembly A 2 Figure A 2 Installing the PCI Adapter Support Clip A 3 Figure A 3 Installing the PCI Support Bracket A 4 Figure A 4 Removing the Blank PCI Filler Panel A 4 Figure A 5 Installing the Dual PCI Cover A 5 Figure A 6 Installing the Blank PCI Faceplate in Slot 2 or 3 A 6 Figure A 7 Storing a Blank PCI Faceplate A 6 Figure A 8 Releasing the PCI Adapter Supports A 7 Figure A 9 Installing the PCI Riser Assembly A 8 viii Express5800 320Ma Operation and Maintenance Guide Tables Table 1 1 Standard CRUs of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems 1 4 Table 1 2
12. 2 N O T E During the boot process the BMC verifies that all devices in the CPU I O enclosures are present and performing normally before the BMC activates that enclosure If a component has failed the BMC removes power from that enclosure As a result the LEDs on an enclosure might turn on briefly and then turn off or the LEDs might not turn on at all indicating a failed component of the enclosure Figure 3 1 CPU I O Enclosure Status LEDs 1 Green LED power indicator 2 Amber LED fault identify indicator 3 White LED simplex duplex indicator System LEDs 3 4 Express5800 320Ma Operation and Maintenance Guide Table 3 2 CPU I O Enclosure Status LEDs LED and State Description Action Green unlit Power off or no standby power Action If necessary verify that the AC power cords are connected at both ends Verify that the system power connections are seated properly Green blinking Standby power Action Press the power button to boot the system Green steady Online or booting Amber unlit Offline or functioning normally Amber steady Broken or partially broken components CPU BMC VTM PCI adapter or SATA disk drive in the enclosure Action Refer to ftSMC for information about the failure then attempt to correct the failure within the operating system For help in interpreting the information displayed in ftSMC see the Help for ftSMC and the Express5800 320Ma System Administrator
13. 3 Troubleshooting the Hardware3 See the following sections for information about troubleshooting Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems System LEDs on page 3 1 General Disk Drive Problems and Solutions on page 3 12 CD or DVD Drive Problems and Solutions on page 3 13 Using the Dump Button to Create a Dump File on page 3 15 System LEDs System LEDs are located on the front and rear of each CPU I O enclosure The LEDs can be single color or bicolor Single color LEDs are green amber or white Bicolor LEDs can be green or amber At any time the LEDs can also have one of three different states Unlit or OFF Steady on or ON Blinking You can determine the state of a particular component by interpreting the combinations of LED colors and states For example you can determine if system components are operating in duplex or simplex mode Duplex mode means that the components are partnered and the partner is operating properly Simplex mode means that the partner failed or was removed Table 3 1 describes the general meaning of the LED colors and states System LEDs 3 2 Express5800 320Ma Operation and Maintenance Guide For more specific information about each status LED and actions you can take depending on the state of the system see one of the following sections CPU I O Enclosure Status LEDs on page 3 3 SA
14. enable duplex mode System LEDs Troubleshooting the Hardware 3 9 Figure 3 4 Ethernet Port and VTM Port LEDs 1 Ethernet port ACT LINK LED 3 VTM port 10 100 Mbps LED 2 Ethernet port 10 100 1000 Mbps LED 4 VTM port ACT LINK LED Table 3 5 Ethernet Port LED States Function Location Color and State Description ACT LINK Left Unlit Link not present Green steady Link present Green flashing Ethernet activity 10 100 1000 Right Unlit 10 Mbps connection Green steady 100 Mbps connection Amber steady 1000 Mbps connection Amber flashing Identifies the PCI adapter when you click on Identify Adapter on the General tab in the PROSet utility System LEDs 3 10 Express5800 320Ma Operation and Maintenance Guide Modem Assembly LEDs When present a single modem assembly is attached to the system backplane assembly at the rear of the system The modem assembly has two LEDs a green power LED and an amber fault LED Figure 3 5 Figure 3 5 Modem Assembly LEDs Table 3 7 describes the modem assembly LED states Table 3 6 VTM Port LED States Function Location Color and State Description 10 100 Left Unlit 10 Mbps connection Green steady 100 Mbps connection ACT LINK Right Unlit Link not present Green steady Link present Green flashing Ethernet activity 1 Green LED power indicator 2 Amber LED fault identify indicator System LEDs Troubleshooting the Hardw
15. enclosure until it stops Ensure that the tab of each PCI adapter faceplate and the support clip if installed is fully inserted into the slot in the dual PCI adapter cover number 3 in Figure A 9 The PCI adapter faceplates and the support clip have notches that align with tabs in the dual PCI cover to properly align and support the adapters 13 Fasten the three thumbscrews on the dual PCI adapter cover 14 If the PCI riser assembly contains extra long PCI adapters slide the PCI adapter supports on the side of the enclosure toward the rear of the enclosure to lock the PCI adapters into place Figure A 8 inset 15 Replace the enclosure cover 16 Replace the CPU I O enclosure 17 Repeat the steps for the second enclosure Wait until the white LED on the second enclosure is steady not blinking and the SATA disk LEDs in that enclosure are green blinking or not blinking before you remove the enclosure 1 PCI riser assembly 2 PCI adapter 3 Support clip on faceplate tabs Index 1 Index Index A active system power button 2 1 ActiveService Network See ASN AK533 kit adding PCI slots to Express5800 320Ma 3 2 GHz A 1 installing in Express5800 320Ma 3 2 GHz A 2 amber LED CD or DVD drive 3 13 CPU I O enclosure 3 3 Ethernet port 3 8 fault indicator 3 1 identify indicator 3 1 modem assembly 3 10 PCI slot 3 7 SATA disk drive 3 5 antistatic bags 4 2 ASN 1 1 AX100 storage system 1 3 1 4 B back
16. slot in the dual PCI adapter cover number 3 in Figure 5 19 The PCI adapter faceplates and the support clip have notches that align with tabs in the dual PCI cover to properly support the adapters 5 Fasten the three thumbscrews on the dual PCI adapter cover 6 If the PCI riser assembly contains extra long PCI adapters slide the PCI adapter supports on the side of the enclosure toward the rear of the enclosure and tighten the thumbscrew to lock the PCI adapters into place Figure 5 17 inset 7 Replace the enclosure cover 8 Replace the CPU I O enclosure Removing and Inserting a SATA Disk Drive CRU Replacement Procedures 5 31 Removing and Inserting a SATA Disk Drive Each CPU I O enclosure contains three SATA disk drives which are located on the front panel of the enclosure You can remove these drives to replace them or to perform other maintenance procedures Estimated time One minute for each disk Tools None N O T E Anytime you remove more than one SATA disk drive at a time label the drives on the bezel of each drive to ensure that you can replace them in the proper order The numerical slot designation for each disk is noted on the front of the SATA drive bay 1 Remove the bezel See Removing and Replacing the Bezel on page 5 3 2 Press the green release button on the latch on the front of the disk drive pull the latch and remove the disk drive as shown in Figure 5 20 C A U T I O N
17. the CPU plenum to prevent chafing when you replace the enclosure cover 8 Connect the fan power cable to the appropriate power connector on the main board Plug the fan for CPU 0 into junction J14 and the fan for CPU 1 into junction J16 CPU 0 and CPU 1 are labeled on the CPU plenum Although the power connectors are identical you must plug the fans into their designated connectors otherwise fan sensor information in ftSMC will be inconsistent 9 Replace the enclosure cover 10 Replace the CPU I O enclosure Replacing a Power Supply Unit Fan 5 44 Express5800 320Ma Operation and Maintenance Guide Replacing a Power Supply Unit Fan Each CPU I O enclosure contains one power supply unit PSU fan Estimated time Ten minutes Tools ESD strap C A U T I O N When removing or installing the power supply fan be careful not to damage the light pipes routed along the side wall of the enclosure item 2 Figure 5 28 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 Disconnect the fan power connector number 1 in Figure 5 28 from the main board by pulling straight up on the connector If necessary push the black PSU power cable out of the way to access the fan power connector N O T E Pull on the connector not the wires to disconnect the power cable Replacing a Power Supply Unit Fan CRU Replacement Procedures 5 45 Figure 5 28 Disco
18. the front of the SATA drive bay 2 When you remove the PCI riser assembly from the old enclosure you do not need to remove the PCI adapters from it Transfer the entire PCI riser assembly with adapters to the replacement system 3 The replacement enclosure will contain the same CPU and memory configuration as the enclosure you are replacing Do not remove processors or memory modules from the enclosure when you return it to NEC Solutions America Inc Refer to the following sections for more information Replacing or Installing a PCI Adapter on page 5 18 Removing and Replacing the PCI Riser Assembly on page 5 26 Replacing or Installing a VTM on page 5 47 Removing and Inserting a SATA Disk Drive on page 5 31 Removing and Replacing a CD or DVD Drive on page 5 35 When you are finished removing components from the old CPU I O enclosure set it aside for repacking See Repacking CRUs on page 4 3 Replacing a CPU I O Enclosure N O T E S 1 The first CPU I O enclosure to complete power up is the primary boot enclosure the LED in its power switch will be lit 2 Each CPU I O enclosure is identical aside from installed options and may occupy either of the two enclosure slots Removing and Replacing a CPU I O Enclosure CRU Replacement Procedures 5 9 W A R N I N G To avoid personal injury or damage to the system two persons are required to r
19. 0 320Ma Software Availability Manager see the Express5800 320Ma Software Availability Manager User s Guide Errors might be occurring on the drive Check the system event log Table 3 8 Troubleshooting Disk Drives Continued Problem Action CD or DVD Drive Problems and Solutions 3 14 Express5800 320Ma Operation and Maintenance Guide Table 3 9 Troubleshooting the CD or DVD Drive Problem Action CD ROM drive is not working properly Ensure that the CD or DVD has been inserted correctly Ensure that the CD or DVD has been inserted into the correct drive and that you are accessing the correct drive on the Windows desktop Check for environmental problems that can damage CD or DVD media and drive heads Environmental problems can result from airborne contaminants smoke steam dust and ashes or radiated interference hand held receivers communications and radar installations and radio television broadcast transmitters Check that no paper or plastic label or any residue is attached to the surface of the CD or DVD that is in use Ensure that the correct drivers are installed Ensure that the CD or DVD drive was installed correctly See Removing and Replacing a CD or DVD Drive on page 5 36 for more information System cannot read CD or DVD Ensure that the CD or DVD is clean and does not contain any scratches Attempt to read a known good CD or DVD If you are attempting to load a DVD verify that the
20. 5800 320Ma 3 2 GHz System Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 3 c Press each PCI adapter firmly into a PCI slot with both hands The PCI connector is keyed to fit only the correct way It must snap into place d If you have installed two adapters in the PCI riser assembly install the PCI adapter support clip to bind them to each other Figure A 2 Figure A 2 Installing the PCI Adapter Support Clip e Slide the PCI riser assembly away from the direction of the light pipes number 3 in Figure A 1 to unlock the assembly from the cover f Pull straight up on the assembly to remove it Figure A 1 Place it aside 3 Remove the enclosure cover 4 Install the PCI support bracket item 3 in Figure A 3 on the inside wall of the enclosure beside the PCI slots as follows a Line up the top of the support bracket with the tabs on the side of the enclosure number 1 in Figure A 3 and lower the support bracket into place b Fasten the support bracket to the enclosure with two 6 32 Phillips 5 16 inch long crest cup screws item 2 in Figure A 3 Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 4 Express5800 320Ma Operation and Maintenance Guide Figure A 3 Installing the PCI Support Bracket 5 Remove the three screws from the blank PCI filler panel Figure A 4 at the rear of the enclosure and place the filler panel aside Figure A 4 Removing the Blank PCI Filler Panel 1 Tabs
21. CRUs 1 4 Express5800 320Ma Operation and Maintenance Guide Table 1 1 lists the systems standard CRUs Table 1 2 lists the systems optional CRUs and components Figure 1 2 shows the front panel of a CPU I O enclosure 2 CPU I O enclosure CPU 1 I O 11 Table 1 1 Standard CRUs of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems Standard CRUs Bezel CPU I O enclosures System backplane assembly PCI adapters and PCI riser assembly Internal SATA disk drives SATA backplane assembly IDE backplane assembly CD or DVD drives CPU fans and PSU fan VTMs Modem assembly Table 1 2 Optional CRUs and Components Optional CRUs and Components Documentation External USB floppy drive Vendor documentation EMC CLARiiON and Symmetrix storage systems Vendor documentation and for the AX100 storage system Attaching an EMC CLARiiON AX100 Storage System to an Express5800 320Ma System Keyboard video mouse KVM switch NEC 4 Port KVM Switch Installation and User s Guide Power distribution unit PDU Vendor documentation System Components and CRUs Overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems 1 5 Figure 1 2 CPU I O Enclosure Front Panel Figure 1 3 shows the rear panel of a CPU I O enclosure Figure 1 3 CPU I O Enclosure Rear Panel 1 CPU I O enclosure status LEDs front 4 Release levers 2 Power button 5 CD or DVD drive 3 SATA disk dri
22. Go command in ftSMC which can dump system memory while keeping the system online For more information see the Express5800 320Ma System Administrator s Guide or the Help for ftSMC To create a dump file press and hold the dump button for at least three seconds but no longer than eight seconds then release it In response the system Using the Dump Button to Create a Dump File 3 16 Express5800 320Ma Operation and Maintenance Guide Goes offline with its memory intact Dumps a snapshot of the memory to C sradumps Memoryn dmp Reboots and returns to online status To ensure that the system generates a dump file verify that you have not changed the following default settings in ftSMC under Drivers Board Instance Driver srabid DumpQuickEnabled True DumpNumberOfFilesToSave 2 must be greater than 0 If you use the dump button incorrectly or if the button is pressed by mistake the system ignores the dump signal and ultimately deactivates the button to prevent the system from crashing as follows If you tap the button hold it for less three seconds or hold it for longer than eight seconds the system counts this as a spurious signal and ignores it If you press the button more than once within a five second period the system also counts this as a spurious signal and ignores it If seven spurious activations occur within a 24 hour period the system disables the dump button only
23. If the status LED for a disk drive is blinking amber do not remove the drive see SATA Disk Drive LED on page 3 5 C A U T I O N Do not pull the drive use the latch Removing and Inserting a SATA Disk Drive 5 32 Express5800 320Ma Operation and Maintenance Guide Figure 5 20 Removing a SATA Disk Drive 3 If you are replacing a damaged disk drive set it aside for repacking See Repacking CRUs on page 4 3 4 With the disk drive lever in the open position slide the replacement disk drive into the system until it stops Then push on the latch until the drive locks into place The latch should snap closed 5 Attach the bezel See Removing and Replacing the Bezel on page 5 3 The new disk drive automatically resynchronizes with its partner if the companion disk drive is part of an RDR virtual disk For more information about using RDR to mirror disks see the Express5800 320Ma System Administrator s Guide 1 Release button 2 Latch Replacing a SATA Backplane Assembly CRU Replacement Procedures 5 33 Replacing a SATA Backplane Assembly The SATA backplane assembly includes both the SATA drive bay and the circuit board at the rear of the drive bay These items are attached to each other and slide out of the CPU I O enclosure in one piece To remove the SATA backplane assembly you must remove the SATA disk drives N O T E Before you begin this procedure label the SATA disk drives o
24. NEC Solutions America Inc NR574 Express5800 320Ma Operation and Maintenance Guide Manual Name Express5800 320Ma Operation and Maintenance Guide Part Number NR574 Express5800 320Ma Software Release Number 4 1 0 Publication Date January 2006 NEC Solutions America Inc 10850 Gold Center Drive Suite 200 Rancho Cordova CA 95670 2006 NEC Solutions America Inc All rights reserved Notice The information contained in this document is subject to change without notice UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF NEC NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED HEREIN INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with the furnishing performance or use of this document Software described in NEC a is the property of NEC and or its licensees b is furnished only under license and c may be copied or used only as expressly permitted under the terms of the license NEC documentation describes all supported features of the user interfaces and the application programming interfaces API developed by NEC and or its licensees Any undocumented features of these interfaces are intended solely for use by NEC personnel and are subject to change without warning This document is protected by copyright A
25. TA Disk Drive LED on page 3 5 PCI Slot Status LEDs on page 3 7 Ethernet Port and VTM Port LEDs on page 3 8 Modem Assembly LEDs on page 3 10 See Chapter 2 Hardware Operation for information about the LED in the system power button For information about LEDs in optional components see the vendor documentation Table 3 1 General Status LED Meanings LED Color Purpose LED State CRU State Green Power indicator Unlit Offline or unpowered Blinking Green Offline with standby power enclosure Duplexed and active disk drive Steady Green Online and functioning normally Duplexed and inactive disk drive Amber Fault Identify indicator Unlit Offline or functioning normally Steady Amber Broken or partially broken Blinking Amber Simplexed and unsafe to remove disk drive Component is being identified White Simplex Duplex indicator Unlit or steady white Duplexed and safe to remove Blinking white Simplexed and unsafe to remove System LEDs Troubleshooting the Hardware 3 3 CPU I O Enclosure Status LEDs Each CPU I O enclosure contains three LEDs that describe the status of the components in the enclosure including the CPU BMC VTM PCI adapters and SATA disk drives These LEDs which are located on the front and rear of each enclosure are green amber and white The CPU I O enclosure status LEDs are shown in Figure 3 1 and described in Table 3
26. Using ESD Precautions 5 2 Tools 5 3 Removing and Replacing the Bezel 5 3 Removing and Replacing a CPU I O Enclosure 5 4 Removing a CPU I O Enclosure 5 5 Replacing a CPU I O Enclosure 5 8 Replacing the System Backplane Assembly 5 10 Removing the System Backplane Assembly 5 10 Replacing the System Backplane Assembly 5 12 Resetting the Ethernet Address of an Ethernet Team 5 14 Removing and Replacing a CPU I O Enclosure Cover 5 15 Removing an Enclosure Cover 5 17 Replacing an Enclosure Cover 5 18 Replacing or Installing a PCI Adapter 5 19 Removing a PCI Adapter 5 20 Installing a PCI Adapter 5 23 Removing and Replacing the PCI Riser Assembly 5 27 Removing the PCI Riser Assembly 5 27 Replacing the PCI Riser Assembly 5 31 Removing and Inserting a SATA Disk Drive 5 32 Replacing a SATA Backplane Assembly 5 34 Removing and Replacing a CD or DVD Drive 5 36 Removing a CD or DVD Drive 5 36 Replacing a CD or DVD Drive 5 37 Replacing an IDE Backplane Assembly 5 38 Replacing a CPU Fan 5 42 Replacing a Power Supply Unit Fan 5 45 Replacing or Installing a VTM 5 48 Removing a VTM 5 48 Installing a VTM 5 49 Replacing or Installing a Modem Assembly 5 49 Removing a Modem Assembly 5 50 Installing the Modem Assembly 5 51 Contents Contents v Appendix A Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 1 Index Index 1 vi Express5800 320Ma Operation and Maintenance Guide Figures Figure 1 1 Mai
27. able 3 8 lists some possible problems that the internal SATA disk drives may encounter as well as some corrective actions Table 3 8 Troubleshooting Disk Drives Problem Action System will not boot from system disk Ensure that the disk drive boot is enabled through the BIOS setup program Try to boot from the system disk s mirrored partner To do so unlatch the suspected faulty system disk Cannot access data Some files might contain viruses Run a virus scan utility on the disk drive Some files might be corrupted If possible restore the files from a backup If there is a problem with the system files and you have an Automated System Recovery ASR backup use the ASR backup to repair the system files See the Help for Windows for more information Disk drive fails or disk status LED is steady amber Use the System event log and ftSMC to try to determine what might have caused the disk drive to fail For more information about the System event log and ftSMC see the Help for Windows and the Express5800 320Ma System Administrator s Guide If you cannot resolve the problem contact NEC Technical Support or your authorized service representative System does not recognize disk drive Ensure that the disk drive was installed correctly See Removing and Inserting a SATA Disk Drive on page 5 32 and Removing and Replacing a CD or DVD Drive on page 5 36 for information about installing a disk drive For external fl
28. ame with plastic push top replaceable rivets f Replace the PCI riser assembly as described in steps 2 6 of Replacing the PCI Riser Assembly on page 5 30 6 Replace the enclosure cover 7 Replace the CPU I O enclosure Figure 5 16 Removing the Blank PCI Faceplate from Slot 2 or 3 1 Plastic rivet 2 Tab Removing and Replacing the PCI Riser Assembly 5 26 Express5800 320Ma Operation and Maintenance Guide Removing and Replacing the PCI Riser Assembly On systems where the PCI riser assembly is present you can remove the assembly to install or remove PCI adapters or to replace the PCI riser assembly itself When replacing a defective PCI riser assembly remove the PCI adapters from the defective assembly and install them in the new assembly Estimated time Five to ten minutes Tools ESD strap and 2 Phillips head screwdriver See the following sections Removing the PCI Riser Assembly on page 5 26 Replacing the PCI Riser Assembly on page 5 30 Removing the PCI Riser Assembly 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 If the PCI riser assembly contains extra long PCI adapters loosen the thumbscrew on the PCI adapter supports at the side of the enclosure then slide the supports toward the front of the enclosure to release the PCI adapters Figure 5 17 Removing and Replacing the PCI Riser Assembly CRU Repla
29. and if applicable that they are operating in Duplex mode Note that it could take the system several minutes to update the status of all the devices in ftSMC particularly for mirrored disk drives In the Intel PROset utility click each Ethernet PCI adapter and then click the General tab to verify that the adapters have a link and are actively passing packets For information about PROSet and troubleshooting PCI adapters see the Express5800 320Ma PCI Adapter Guide Replacing the System Backplane Assembly 5 10 Express5800 320Ma Operation and Maintenance Guide If any devices are not functioning properly verify that you properly installed all of the data cables If the cabling is correct try removing and replacing the enclosure again to resolve the problem starting with Removing a CPU I O Enclosure on page 5 5 10 Install the bezel as described in Removing and Replacing the Bezel on page 5 3 Replacing the System Backplane Assembly To replace a system backplane assembly you must disconnect both CPU I O enclosures from it Also you must remove the modem assembly from the old backplane assembly to install it on the new system backplane assembly N O T E S 1 Because you remove both enclosures from operation to replace a system backplane assembly you must schedule downtime to shut down the system 2 When you replace a system backplane assembly with a new assembly you need to reset the Ethernet addre
30. and I O elements can operate with each other or if necessary with elements in the second enclosure to emulate a single logical system A CPU I O enclosure fits into any slot in the system and it locks into a system backplane assembly when fully inserted Ejector levers on the enclosure facilitate insertion or removal Intel Xeon processor technology Express5800 320Ma 3 2 GHz systems one processor in each enclosure second processor is optional Express5800 320Ma 3 6 GHz systems two processors in each enclosure Express5800 320Ma Dual Core systems two dual core processors in each enclosure Two way symmetric multiprocessing SMP is available on dual processor systems Eight dual inline memory module DIMM slots in each enclosure Online upgradeable basic input output system BIOS One Baseboard Management Controller BMC in each enclosure to monitor system operation and report faults to the system management software One VTM in each enclosure and a single backplane modem assembly for the system Express5800 320Ma 3 2 GHz systems VTMs optional modem optional Express5800 320Ma 3 6 GHz and Dual Core VTMs standard modem optional VTMs provide redundant access points to the system even when the system is not operational Access to the VTMs is through the modem assembly or over a local area network LAN One slimline CD ROM or DVD RW drive in each enclosure
31. are 3 11 C A U T I O N Do not remove the modem assembly when it is powered on steady green LED For information about removing and replacing a modem assembly see Replacing or Installing a Modem Assembly on page 5 49 Table 3 7 Modem Assembly LEDs LED and State Description Action Green unlit Powered off and safe to pull Green steady Powered on and unsafe to pull Action If you need to replace the modem either turn the modem power off or shut down the system and unplug the power cords For information about removing and replacing a modem assembly see Replacing or Installing a Modem Assembly on page 5 49 Amber off Operating normally Amber steady Broken or hung Action Refer to ftSMC for information about the failure and attempt to correct the failure in the operating system For help in interpreting the information displayed in ftSMC and if necessary resetting the modem see the Help for ftSMC and the Express5800 320Ma System Administrator s Guide If necessary replace the modem assembly If you are unable to fix the condition contact NEC Technical Support or your authorized service representative Amber blinking Modem is being identified See the Express5800 320Ma System Administrator s Guide for the procedure to identify a modem General Disk Drive Problems and Solutions 3 12 Express5800 320Ma Operation and Maintenance Guide General Disk Drive Problems and Solutions T
32. aside 3 Line up the modem assembly with the connector on the system backplane assembly Figure 5 31 4 Press the modem assembly firmly into the connector The modem connector is keyed to fit only the correct way 5 Tighten the two captive screws on the modem assembly to fasten it to the system backplane assembly 1 System backplane assembly 2 Captive screw 3 Modem assembly 4 Phone line connector Replacing or Installing a Modem Assembly CRU Replacement Procedures 5 51 6 Connect the phone line to the connector number 4 in Figure 5 31 on the modem assembly 7 If applicable replace the power cords If you are installing the modem assembly for the first time and your system does not contain VTMs you must start or restart the system to update a BIOS setting for the modem The BIOS setting assigns COM1 to the modem thus disabling serial connector 1 on the system backplane assembly You can change the BIOS setting during a system restart from the ftServer Setup utility using the following procedure You can also change the BIOS setting while the system is running by performing the procedure that follows this one however you must eventually restart the system for the change to take effect To change the BIOS setting during a system reboot N O T E Use the arrow keys unless otherwise stated to navigate within the ftServer Setup utility 1 Shutdown and reboot the system 2 While the system is reboo
33. cautions 4 4 Express5800 320Ma Operation and Maintenance Guide General Safety Precautions To help identify problems that might occur during the CRU removal and replacement read the entire procedure before performing it Provide the space and illumination necessary to safely perform the procedure Conduct all activities in compliance with all applicable industry safety standards and practices When performing maintenance procedures do not wear conductive articles or material such as rings bracelets keys chains garments with metallic thread and so forth CRU Replacement Procedures 5 1 Chapter 5 CRU Replacement Procedures5 Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems accommodate safe and easy removal replacement and addition of customer replaceable units CRUs CRU replacement procedures are discussed in the following sections Before Replacing CRUs on page 5 1 Removing and Replacing the Bezel on page 5 3 Removing and Replacing a CPU I O Enclosure on page 5 4 Replacing the System Backplane Assembly on page 5 10 Removing and Replacing a CPU I O Enclosure Cover on page 5 15 Replacing or Installing a PCI Adapter on page 5 18 Removing and Replacing the PCI Riser Assembly on page 5 26 Removing and Inserting a SATA Disk Drive on page 5 31 Replacing a SATA Backplane Assembly on page 5 33
34. cement Procedures 5 27 Figure 5 17 Releasing the PCI Adapter Supports 4 Loosen the three thumbscrews on the dual PCI adapter cover at the rear of the enclosure Figure 5 18 Pull the cover straight back out of the enclosure until it stops releasing the PCI adapter faceplates 5 Gently pull the PCI riser assembly out of its slot Figure 5 19 1 PCI adapter supports 2 Thumbscrew Removing and Replacing the PCI Riser Assembly 5 28 Express5800 320Ma Operation and Maintenance Guide Figure 5 18 Unlocking the Dual PCI Cover 1 Dual PCI cover 2 Thumbscrews Removing and Replacing the PCI Riser Assembly CRU Replacement Procedures 5 29 Figure 5 19 Removing the PCI Riser Assembly If you intend to replace a defective PCI riser assembly also do the following 1 Stabilize the PCI riser assembly on the enclosure cover and remove the PCI adapters as described in steps 5 6 of Removing a PCI Adapter on page 5 19 2 Remove the PCI riser assembly from the enclosure cover as described in steps 5b and 5c of Installing a PCI Adapter on page 5 22 3 Set the PCI riser assembly aside for repacking See Repacking CRUs on page 4 3 4 Stabilize the new PCI riser assembly on the enclosure cover and install the PCI adapters 5 If there are two adapters in the PCI riser assembly install the PCI adapter support clip to bind them to each other Figure 5 11 6 Remove the new PCI riser assembly from the
35. closure cover b Align the four hooks on the PCI riser assembly with the four rectangular slots on the cover and lower the assembly into place Figure 5 10 c Slide the PCI riser assembly in the direction of the light pipes number 3 in Figure 5 10 to lock the assembly onto the cover d Remove the PCI adapter support clip if it is installed Figure 5 11 Replacing or Installing a PCI Adapter 5 20 Express5800 320Ma Operation and Maintenance Guide Figure 5 10 Stabilizing the PCI Riser Assembly Figure 5 11 Removing the PCI Adapter Support Clip 1 PCI riser assembly 2 Slots in enclosure cover 3 Light pipes Replacing or Installing a PCI Adapter CRU Replacement Procedures 5 21 6 Pull the PCI adapter out of the PCI slot Figure 5 12 or Figure 5 13 If the adapter does not disconnect easily use a firm side to side tugging motion while maintaining steady pressure on the adapter 7 If you are replacing a defective PCI adapter set it aside for repacking See Repacking CRUs on page 4 3 Figure 5 12 Removing a PCI Adapter from PCI Slot 1 Replacing or Installing a PCI Adapter 5 22 Express5800 320Ma Operation and Maintenance Guide Figure 5 13 Removing a PCI Adapter from the PCI Riser Assembly Installing a PCI Adapter N O T E If you are installing a PCI adapter in slot 1 ensure that the adapter is a low profile adapter and that it also has a low profile faceplate If necessary replace the face
36. cover then remove the cover from the enclosure 1 PCI riser assembly 2 PCI adapter 3 Support clip on faceplate tabs Removing and Replacing the PCI Riser Assembly 5 30 Express5800 320Ma Operation and Maintenance Guide Replacing the PCI Riser Assembly 1 If necessary perform the following steps a Remove the CPU I O enclosure b With the enclosure on a stable flat surface remove the enclosure cover c If the PCI riser assembly contains extra long PCI adapters loosen the thumbscrew on the PCI adapter supports at the side of the enclosure then slide the supports toward the front of the enclosure to allow clearance for the adapters Figure 5 17 d Loosen the three thumbscrews on the dual PCI adapter cover at the rear of the enclosure Figure 5 18 Pull the cover straight back out of the enclosure until it stops 2 Align the PCI riser assembly with the enclosure Figure 5 19 From the rear of the enclosure the PCI riser assembly plugs into the left most PCI slot The PCI slots on the PCI riser assembly should face the side of the enclosure with the PCI adapter supports 3 Press the PCI riser assembly firmly into its slot with both hands It is keyed to fit only the correct way It must snap into place 4 Slide the dual PCI adapter cover at the rear of the enclosure into the enclosure until it stops Ensure that the tab of each PCI adapter faceplate and the support clip if installed is fully inserted into the
37. cumentation for instructions in how to identify a failed component and take it offline before servicing it N O T E A quick reference diagram on the inside of each CPU I O enclosure cover labels the internal components of the enclosures Refer to the diagram when replacing a CRU to determine the route of cables from the CRU to the connectors on the main board of the enclosure On this diagram connectors are identified by circuit board junction for example J16 is the power connector for a CPU fan Using ESD Precautions Doing work inside an uncovered CPU I O enclosure exposes electronic components to potential damage from ESD Removing and Replacing the Bezel CRU Replacement Procedures 5 3 C A U T I O N To avoid damaging ESD sensitive components during handling always take the following precautions 1 Ground yourself before working inside an enclosure Put a grounding strap on your wrist and attach its other end to some suitable grounding point such as a computer system cabinet 2 Discharge static electricity by touching an unpainted portion of the enclosure or system just before handling ESD sensitive parts 3 Store PCI adapters in their static protective envelope until you are ready to install them in the system 4 Hold a PCI adapter by its edges Tools Although you can replace some CRUs without the use of tools others require use of the following tools An ESD strap A 2 or 1 Philli
38. d in step 5 of Removing a PCI Adapter on page 5 19 C A U T I O N Remove or install PCI adapters in a PCI riser assembly only after you have stabilized the assembly on the CPU I O enclosure cover If you do not stabilize the assembly you might bend or damage the PCI adapters or the PCI riser assembly 4 Press the PCI adapter firmly into the PCI slot with both hands The PCI connector is keyed to fit only the correct way It must snap into place Replacing or Installing a PCI Adapter CRU Replacement Procedures 5 25 5 If applicable when you are finished using the enclosure cover to stabilize the PCI riser assembly do the following a If there are two adapters in the PCI riser assembly install the PCI adapter support clip to bind them to each other Figure 5 11 b Slide the PCI riser assembly away from the direction of the light pipes number 3 in Figure 5 10 to unlock the assembly from the cover c Pull straight up on the assembly to remove it Figure 5 10 Place it aside d Remove the enclosure cover e If you are installing a PCI adapter in slot 2 or slot 3 for the first time remove the blank PCI slot faceplate s from the dual PCI adapter cover Figure 5 16 First remove the plastic rivet then pull the faceplate off from the inside of the dual PCI cover N O T E You can store a spare blank faceplate and or support clip to the side of PCI slots 2 and 3 Figure 5 15 Secure the parts to the enclosure fr
39. d time One minute Tools ESD strap and 2 Phillips head screwdriver Removing and Replacing a CPU I O Enclosure Cover 5 16 Express5800 320Ma Operation and Maintenance Guide See the following sections Removing an Enclosure Cover on page 5 16 Replacing an Enclosure Cover on page 5 17 Removing an Enclosure Cover 1 Remove the CPU I O enclosure 2 Loosen the thumbscrews number 2 in Figure 5 7 at the front of the cover and the screw at the rear of the enclosure number 1 N O T E You do not need to fully remove the screw at the rear of the enclosure to remove the cover unless you intend to replace or install a PCI adapter in slot 1 Figure 5 9 Figure 5 7 Removing an Enclosure Cover 3 Slide the cover toward the front of the enclosure slightly pulling from the thumbscrews number 2 in Figure 5 7 4 Lift the cover straight upwards to remove it 1 Rear screw 2 Thumbscrews Removing and Replacing a CPU I O Enclosure Cover CRU Replacement Procedures 5 17 Replacing an Enclosure Cover 1 Place the cover on top of the enclosure with about 1 4 inch of the cover overhanging the front of the enclosure Figure 5 8 The side of the cover with the thumbscrews should be located at the front of the enclosure 2 Slip the right and left edges of the cover over the edges of the enclosure and press down firmly until the cover snaps into place 3 Slide the cover toward the rear of the enc
40. drive is a DVD drive by checking the logo on the front panel of the drive CD or DVD drawer will not open Insert a straightened paper clip into the emergency eject hole System will not boot from CD or DVD drive Ensure that CD boot is enabled through the BIOS Setup program Busy Indicator stays on Ensure that the CD or DVD has been inserted correctly Ensure that the CD or DVD drive is operating properly by attempting the same operation with a different CD or DVD If the second CD or DVD works the first one might be damaged Using the Dump Button to Create a Dump File Troubleshooting the Hardware 3 15 Using the Dump Button to Create a Dump File To enable NEC Technical Support or your authorized service representative to diagnose problems with your system you might need to create a snapshot or dump file of the system s memory while the system is running One method for creating a dump file on a system is to press the dump button on its primary CPU I O enclosure the enclosure with a lit power button The dump button is located inside a pin hole opening Figure 3 6 at the rear of each enclosure You need a fine tipped object such as an unfolded paper clip or pushpin to reach the button Figure 3 6 Pressing the Dump Button N O T E Because the dump button reboots the entire system you need to schedule downtime for this procedure If your CPU I O enclosures are duplexed you might prefer to use the Dump and
41. dware device program system or data N O T E A note provides important information about the operation of a system Preface x Express5800 320Ma Operation and Maintenance Guide Typographical Conventions The following typographical conventions are used in Express5800 320Ma system documents The bold font emphasizes words in text or indicates text that you type the name of a screen object or the name of a programming element For example Before handling or replacing system components make sure that you are properly grounded by using a grounded wrist strap In the System Properties dialog box click the Hardware tab Call the RegisterDeviceNotification function The italic font introduces new terms and indicates programming and command line arguments that the user defines For example Many hardware components are customer replaceable units CRUs which can be replaced on site by system administrators with minimal training or tools copy filename1 filename2 Pass a pointer for the NotificationFilter parameter The monospace font indicates sample program code and output including message text For example include lt iostream h gt The operation completed successfully Getting Help If you have a technical question about Express5800 320Ma hardware or software try these online resources first Online support from NEC Technical Support You can find the latest technical information about a
42. e is not part of an RDR pair a non mirrored volume exists on the drive Or a mirrored volume exists on the drive but its partner volume is unavailable Action If the drive contains a mirrored volume reinsert the drive that contains its partner volume to restore duplex operation If the drive is not mirrored consider creating an RDR drive pair or another type of mirrored set to increase fault tolerance If the drive is part of an RDR drive pair or it contains part of a mirrored volume pair the drive or volume is resynchronizing Action Wait for the process to complete For information about RDR and mirrored volumes see the Express5800 320Ma System Administrator s Guide System LEDs Troubleshooting the Hardware 3 7 PCI Slot Status LEDs Each PCI slot has two LEDs one amber LED and one white LED that indicate the status of the PCI slot The PCI slot status LEDs are adjacent to each PCI slot at the rear of the enclosure as shown in Figure 3 3 N O T E Figure 3 3 shows a system that contains PCI slots 2 and 3 Figure 3 3 PCI Slot LEDs Table 3 4 describes the PCI slot status LED states 1 Amber LED fault identify indicator 2 White LED simplex duplex indicator System LEDs 3 8 Express5800 320Ma Operation and Maintenance Guide Ethernet Port and VTM Port LEDs Each CPU I O enclosure contains up to three Ethernet ports Two ports which operate at 10 100 or 1000 Mbps are connected to the embedd
43. ed Estimated time Ten minutes Tools ESD strap 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 Disconnect the fan power connector from the main board by pulling straight up on the connector Figure 5 26 If necessary push the IDE ribbon cable aside to access the connector N O T E Pull on the connector not the wires to disconnect the power cable 4 Carefully remove the fan power cable number 2 in Figure 5 26 from the guides on the CPU plenum 5 Pull the fan straight up to remove it from the enclosure Figure 5 27 Set the defective fan aside for repacking See Repacking CRUs on page 4 3 Replacing a CPU Fan 5 42 Express5800 320Ma Operation and Maintenance Guide Figure 5 26 Disconnecting a CPU Fan Power Connector 1 CPU fans 2 CPU fan power cables 3 CPU plenum 4 Power connector J14 5 Power connector J16 Replacing a CPU Fan CRU Replacement Procedures 5 43 Figure 5 27 Removing a CPU Fan 6 Align the replacement fan with the notches in the chassis and install it The side of the fan with the label faces the CPU The fan is keyed to fit only one way Ensure that the fan is straight and level with the bottom of the enclosure 7 Route the fan power cable through the appropriate guides on the CPU plenum and over to the connector on the main board Figure 5 26 The fan power cables must be flat on the surface of
44. ed Ethernet controller Another port which operates at 10 or 100 Mbps is dedicated to the VTM if installed Each port has two integrated LEDs that indicate Ethernet activity and connection speed The Ethernet ports and the VTM port are shown in Figure 3 4 Table 3 5 and Table 3 6 describe the system Ethernet port LED states and VTM port LED states respectively Table 3 4 PCI Slot Status LEDs LED and State Description Action Amber unlit Operating normally or slot is empty Amber steady PCI adapter or slot has failed Action Refer to ftSMC for information about the failure and attempt to correct the failure in the operating system For help in interpreting the information displayed in ftSMC see the Help for ftSMC and the Express5800 320Ma System Administrator s Guide If necessary replace the PCI adapter If you are unable to fix the condition contact NEC Technical Support or your authorized service representative Amber blinking PCI slot is being identified from a command in ftSMC For more information about locating a component by flashing an LED see the Help for ftSMC or the Express5800 320Ma System Administrator s Guide White unlit Offline White steady Operating in duplex mode White blinking Operating in simplex mode and unsafe to remove Taking it offline will result in lost connectivity Action If necessary insert an identical adapter in the corresponding slot in the other enclosure to
45. edures 5 35 Removing and Replacing a CD or DVD Drive Each CPU I O enclosure contains a CD or DVD drive on the front panel You can replace this drive if it is defective or remove a CD drive to replace it with a DVD drive You also must remove the CD or DVD drive if you need to replace the IDE backplane assembly Estimated time Five minutes Tools ESD strap and 2 Phillips head screwdriver C A U T I O N Do not attempt to remove the CD or DVD drive from a CPU I O enclosure while the enclosure is still in the system See the following sections Removing a CD or DVD Drive on page 5 35 Replacing a CD or DVD Drive on page 5 36 Removing a CD or DVD Drive 1 Remove the CPU I O enclosure that contains the drive 2 With the enclosure placed on a stable surface remove the screw at the front of the drive number 1 in Figure 5 22 Removing and Replacing a CD or DVD Drive 5 36 Express5800 320Ma Operation and Maintenance Guide Figure 5 22 Removing a CD or DVD Drive 3 Grasp the tabs on the top and bottom of the screw hole and gently pulling the drive toward you Figure 5 22 remove the drive from the system If you are replacing a defective drive set it aside for repacking See Repacking CRUs on page 4 3 Replacing a CD or DVD Drive 1 Insert the drive into the drive bay Push firmly to engage the drive connector 2 Insert the screw number 1 in Figure 5 22 and tighten firml
46. ement or you can install the modem for the first time as described in the following sections Removing a Modem Assembly Installing the Modem Assembly on page 5 50 Estimated time Ten minutes Tools ESD strap and a 2 Phillips head screwdriver C A U T I O N When you replace or install a modem assembly you must turn power to the modem connector off to prevent damage to the modem and the system You can use a modem control program as described in the following procedures to change the power state of the modem while the system remains online Otherwise you must shut down the system and remove the power cords Replacing or Installing a Modem Assembly CRU Replacement Procedures 5 49 N O T E If you are installing a modem on the system for the first time and your system does not contain VTMs you must restart or shutdown and start the system after you install the modem to update the value of a BIOS setting Removing a Modem Assembly To turn the modem off while the system is online 1 Open a command prompt window and enter the following command to change directory cd program files stratus customerservice supporttools 2 Enter the following command to start the modem control program modemcontrol bat A menu of service options is displayed 3 Type the number for Turn the modem off and press Enter 4 Type the number for Display modem status and press Enter Verify that the modem powe
47. eplace an enclosure 1 Ensure that the mechanical interlock on the rear of the enclosure is in the unlocked position number 1 in Figure 5 2 2 With one person supporting the enclosure on each side align the rear end of the enclosure with the appropriate rails on both sides Figure 5 4 The enclosure should be perfectly level 3 With the release levers in the open position number 2 in Figure 5 3 slide the enclosure almost all the way into its opening 4 Position the lower ends of the release levers over the inside edge of the positioning pins then push the release levers into their fully closed position to push the enclosure into place 5 Tighten the two thumbscrews number 1 in Figure 5 3 to lock the enclosure securely into the backplane 6 Turn the mechanical interlock on the rear of the system into the locked position number 2 in Figure 5 2 and plug in the power cord 7 Plug in all of the data cables 8 Restore the enclosure to service in ftSMC C A U T I O N When you plug the power cord into the CPU I O enclosure its white LED will blink for about 30 seconds while its BMC is synchronizing Do not remove the enclosure during this process If the white LED continues to blink for several minutes contact NEC Technical Support or your authorized service representative 9 Ensure that the enclosure and any CRUs you replaced are functioning properly Verify that all installed options appear in ftSMC
48. ervice options is displayed 4 Type the number for Turn the modem on and press Enter 5 Type the number for Display modem status and press Enter Verify that the modem power is on The value for Power must be TRUE You can also verify that the power green LED on the modem is on 6 Type 0 and press Enter to exit the program If you encounter any problems with the modem control program contact NEC Technical Support or your authorized service representative for assistance Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 1 Appendix A Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz SystemA By default each Express5800 320Ma 3 2 GHz system includes two low profile PCI adapter slots one slot per CPU I O enclosure The optional AK533 attachment kit allows you to install two additional PCI slots slots 2 and 3 in each enclosure of an Express5800 320Ma 3 2 GHz system Because these are full height PCI slots they allow you to take advantage of additional external storage options that are available only with full height HBAs For more information about the location and numbering of these expansion slots see Replacing or Installing a PCI Adapter on page 5 18 For more information about the PCI adapters available for Express5800 320Ma systems see the Express5800 320Ma PCI Adapter Guide N O T E The information in this appendix applies only to Express5800 320Ma 3 2 GHz systems The AK533 kit
49. f the system backplane assembly is defective set it aside for repacking See Repacking CRUs on page 4 3 Replacing the System Backplane Assembly 1 Line up the new system backplane assembly with the system chassis as shown in Figure 5 5 The USB connectors are located on the side of the assembly that is closest to the PCI adapters 1 Thumbscrew 2 Modem connector Replacing the System Backplane Assembly CRU Replacement Procedures 5 13 2 Insert the system backplane assembly into the enclosure then slide it to the right if the system is in a rack Figure 5 5 Slide the assembly toward the bottom of the enclosure if the system is in a pedestal case The thumbscrews on the assembly should line up with the screw holes on the rear of the enclosure 3 Tighten the two thumbscrews on the system backplane assembly to fasten it to the system chassis 4 Attach the modem assembly to the new system backplane assembly as follows a Press the modem assembly firmly into the connector number 2 in Figure 5 5 The modem connector is keyed to fit only the correct way b Tighten the two captive screws on the modem assembly to fasten it to the system backplane assembly c Connect the phone line to the connector on the modem assembly 5 Connect all of the cables to the system backplane assembly 6 Replace each CPU I O enclosure as follows a Ensure that the mechanical interlock on the rear of the enclosure is in the
50. he slot for the CD or DVD drive and feed it through the screw holes at the rear of the slot Figure 5 24 1 CD DVD drive bay 2 Plastic insulator 3 IDE backplane assembly 4 Screw Replacing an IDE Backplane Assembly 5 40 Express5800 320Ma Operation and Maintenance Guide 11 Connect the IDE ribbon cable to the assembly Figure 5 23 Push the connector firmly into the backplane until the levers on the backplane connector snap into place If necessary push down on the levers to ensure that they are locked 12 Connect the IDE power cable to the assembly It is keyed to fit correctly 13 Gently push the IDE ribbon cable down to the bottom of the enclosure and reinsert it into the retaining clip to improve airflow into the enclosure 14 Ensure that the IDE power cable is correctly routed through the notch in the divider between the backplane and the power supply unit Figure 5 25 Threading the cable in this manner prevents damage to the cable when you replace the enclosure cover Figure 5 25 Routing Power Cables Through the Chassis Divider 15 Replace the CD or DVD drive as described in Replacing a CD or DVD Drive on page 5 36 16 Replace the enclosure cover 17 Replace the CPU I O enclosure 1 Notch in divider 2 Power cables Replacing a CPU Fan CRU Replacement Procedures 5 41 Replacing a CPU Fan Each CPU I O enclosure contains two CPU fans regardless of the number of CPUs install
51. includes the following parts enough to add two full height PCI slots to each CPU I O enclosure in an Express5800 320Ma 3 2 GHzsystem Two PCI riser assemblies Two PCI support brackets Two dual PCI slot covers Two dual PCI support clips Miscellaneous connection hardware Estimated time Ten minutes each enclosure Tools ESD strap and 2 Phillips head screwdriver Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 2 Express5800 320Ma Operation and Maintenance Guide To install the AK533 attachment kit 1 Remove a CPU I O enclosure and place it on a stable flat surface 2 If you have PCI adapters to install in the PCI riser assembly number 1 in Figure A 1 install them now as follows C A U T I O N Remove or install PCI adapters in a PCI riser assembly only after you have stabilized the assembly on the CPU I O enclosure cover If you do not stabilize the assembly you might bend or damage the PCI slots or the PCI riser assembly a Align the four hooks on the PCI riser assembly with the four rectangular slots on the enclosure cover and lower the assembly into place Figure A 1 b Slide the PCI riser assembly in the direction of the light pipes number 3 in Figure A 1 to lock the assembly onto the cover Figure A 1 Stabilizing the PCI Riser Assembly 1 PCI riser assembly 2 Slots in enclosure cover 3 Light pipes Installing the AK533 Kit in an Express
52. installing A 5 unlocking 5 28 dump button alternatives to 3 17 disabled 3 16 location 3 15 using correctly 3 16 dump file creating 3 15 directory location 3 16 purpose 3 15 duplex indicator LED 3 1 duplex mode 3 1 DVD drive replacing 5 36 troubleshooting 3 13 E electrostatic discharge ESD precautions 4 3 5 3 EMC storage systems 1 3 1 4 enclosure See CPU I O enclosures Ethernet address 5 10 5 14 Ethernet ports 1 2 LEDs 3 8 3 9 network filtering 5 10 resetting team Ethernet address 5 10 5 14 Express5800 320Ma 3 2 GHz 3 6 GHz Dual Core systems CPU I O enclosures 1 3 CRU replacement procedures 5 1 duplex mode 3 1 enclosure numbering 1 3 fault tolerant design 1 1 LEDs 3 1 operating system 1 3 shutting down 2 2 simplex mode 3 1 standard components 1 3 starting 2 2 system backplane assembly 1 7 F failed components identifying and removing from service 5 2 fan replacing for CPU 5 42 replacing for PSU 5 45 fault indicator LED 3 1 G green LED CPU I O enclosure 3 3 Ethernet port 3 8 modem assembly 3 10 power indicator 3 1 SATA disk drive 3 5 VTM port 3 8 H hot pluggable CRUs 1 1 housekeeping standby power 2 1 I IDE backplane assembly replacing 5 38 identify indicator LED 3 1 impact indicators 4 1 L LEDs bicolor 3 1 CD drive 3 13 CPU I O enclosure 3 3 disk drives 3 5 3 13 DVD drive 3 13 Ethernet port 3 8 3 9 general mea
53. ion If the system is in a pedestal case the unlocked position is the horizontal position c Loosen the two thumbscrews number 1 in Figure 5 3 on the release levers at the front of the enclosure d Pull on the two release levers to loosen the enclosure from the rails number 2 in Figure 5 3 Pull the enclosure out only 3 or 4 inches to separate it from the backplane You do not need to remove the enclosures from the rails 4 Disconnect all of the cables from the system backplane assembly if you have not done so already 5 Remove the modem assembly from the system backplane assembly as follows a Disconnect the phone line from the modem assembly b Loosen the two captive screws number 2 in Figure 5 31 that fasten the modem assembly to the system backplane assembly c Disconnect and remove the modem assembly by pulling it gently off of the system backplane assembly 6 Loosen the two thumbscrews number 1 in Figure 5 5 on the system backplane assembly 7 Slide the system backplane assembly to the left if the system is in a rack or toward the top of the enclosure if the system is in a pedestal case Pull the assembly out of the system Figure 5 5 Replacing the System Backplane Assembly 5 12 Express5800 320Ma Operation and Maintenance Guide Figure 5 5 Removing the System Backplane Assembly N O T E If the system backplane assembly does not slide pull the enclosures a little further out of the system chassis I
54. ish the same goal by deleting teams with embedded adapters and creating them again however you will lose any customized settings for the teams by doing so 1 Start PROSet in one of the following ways Double click PROSet in the system tray Double click PROSet in the Control Panel Removing and Replacing a CPU I O Enclosure Cover CRU Replacement Procedures 5 15 2 In the left pane of the Intel R PROSet for Wired Connections dialog box right click the appropriate team In the menu that appears click Change Team Mode see Figure 5 6 Click a mode different from the one with the check mark N O T E Changing the team mode forces PROSet to update the Ethernet address of the team Figure 5 6 Changing the Mode of an Ethernet Team 3 Again right click the team in the device tree in the left pane and on the menu that appears click Change Team Mode Verify that the mode has been changed 4 Click OK to allow PROSet to process the procedure and to close Allow PROSet time to process the update approximately 30 seconds 5 Restart PROSet and restore the team to its previous mode 6 Click Apply to process and save the changes Again allow PROSet processing time 7 Reconnect the network cables to the embedded Ethernet PCI adapter ports and verify network connectivity Removing and Replacing a CPU I O Enclosure Cover Remove the cover of a CPU I O enclosure to access the CRUs located within it Estimate
55. les at the rear of the slot Figure 5 24 8 Remove the IDE backplane assembly from the enclosure Separate the plastic insulator number 2 in Figure 5 24 from the assembly and save it for the new assembly Set the old assembly aside for repacking See Repacking CRUs on page 4 3 Replacing an IDE Backplane Assembly 5 38 Express5800 320Ma Operation and Maintenance Guide Figure 5 23 Removing the IDE Ribbon Cable from the IDE Backplane Assembly 1 Screws 2 IDE ribbon cable 3 Levers 4 IDE power cable Replacing an IDE Backplane Assembly CRU Replacement Procedures 5 39 Figure 5 24 Removing the Screws from the IDE Backplane 9 Align the new IDE backplane assembly with the enclosure The connector for the CD or DVD drive on the backplane should face toward the front of the enclosure Ensure that the screw holes on the assembly and the enclosure line up Figure 5 24 10 Place the plastic insulator number 2 in Figure 5 24 against the new IDE backplane assembly Then insert and fasten the two screws that hold the plastic insulator and assembly in place W A R N I N G Do not install the IDE backplane assembly without the plastic insulator The insulator keeps the electrical contacts on the IDE backplane assembly from touching the sheet metal at the rear of the CD or DVD drive thus preventing an electrical short To reach the screws on the IDE backplane assembly insert an extra long screwdriver into t
56. ll rights are reserved No part of this document may be copied reproduced or translated either mechanically or electronically without the prior written consent of NEC Solutions America Inc The NEC Solutions America Inc logo Express5800 320Ma and the Express5800 320Ma logo are trademarks of NEC Solutions America Inc ActiveService Network is a trademark of Stratus Technologies Bermuda Ltd All other trademarks and trade names are the property of their respective owners Contents iii Contents Preface ix 1 Overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems 1 1 System Design 1 1 System Features 1 2 System Components and CRUs 1 3 2 Hardware Operation 2 1 Standby Power 2 1 System Power 2 1 Starting Up the System 2 2 Shutting Down the System 2 2 Fan Speed 2 3 3 Troubleshooting the Hardware 3 1 System LEDs 3 1 CPU I O Enclosure Status LEDs 3 3 SATA Disk Drive LED 3 5 PCI Slot Status LEDs 3 7 Ethernet Port and VTM Port LEDs 3 8 Modem Assembly LEDs 3 10 General Disk Drive Problems and Solutions 3 12 CD or DVD Drive Problems and Solutions 3 13 Using the Dump Button to Create a Dump File 3 15 4 General Servicing Information 4 1 Unpacking CRUs 4 1 Storing CRUs 4 2 Repacking CRUs 4 3 Contents iv Express5800 320Ma Operation and Maintenance Guide Replacing a CRU 4 3 General Safety Precautions 4 4 5 CRU Replacement Procedures 5 1 Before Replacing CRUs 5 1
57. losure until the screw notch at the rear of the cover slides under the screw at the rear of the enclosure or lines up with the empty screw hole Figure 5 8 If necessary press down on the cover near the rear of the enclosure as you push the cover firmly into place 4 Fasten the two thumbscrews at the front of the enclosure and the screw at the rear of the enclosure Figure 5 7 Figure 5 8 Replacing an Enclosure Cover Replacing or Installing a PCI Adapter 5 18 Express5800 320Ma Operation and Maintenance Guide Replacing or Installing a PCI Adapter N O T E S 1 The PCI slots are physically labeled 1 3 Figure 5 9 on the enclosure chassis Your system might contain only slot 1 The ftServer Management Console ftSMC interface displays these PCI slots as PCI Slot Info 9 10 and 11 2 No slots are reserved 3 PCI slots 2 and 3 when present are located on a PCI riser assembly inside the CPU I O enclosure While performing the procedures to install or remove these PCI adapters you must remove the PCI riser assembly as described in Removing and Replacing the PCI Riser Assembly on page 5 26 4 Install full height and extra long PCI adapters only in PCI slot 2 or 3 5 For information about replacing an Ethernet PCI adapter that is part of an Ethernet fault tolerant team also see the Express5800 320Ma PCI Adapter Guide Figure 5 9 PCI Slot Locations To replace a PCI adapter remove the PCI adap
58. ms that include embedded Ethernet PCI adapters N O T E This section applies only to teams with embedded PCI Ethernet adapters Teams with other types of Ethernet PCI adapters are not affected by replacing the system backplane assembly Typically the Ethernet address of a team is the permanent MAC address of the primary active adapter for the team The MAC addresses for embedded Ethernet PCI adapters in Express5800 320Ma 3 2 GHz and 3 6 GHz systems are stored in the system backplane assembly If you replace the assembly with a new one the MAC addresses of all the embedded Ethernet PCI adapters in the system change If the embedded Ethernet PCI adapters were in teams before you replaced the system backplane assembly those teams continue to use Ethernet addresses from the old assembly Continuing to use these old addresses might cause network problems in the future especially if the old system backplane assembly is repaired and redeployed in another Express5800 320Ma system on your network Therefore when you replace the system backplane assembly you should change the Ethernet addresses of any teams with embedded Ethernet PCI adapters before you bring your system back into service You can change the Ethernet address of a team in the Intel PROSet utility For more information about PROset and teaming Ethernet adapters see the Express5800 320Ma PCI Adapter Guide To update the Ethernet Address for a team N O T E You can accompl
59. n Enclosures of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems 1 3 Figure 1 2 CPU I O Enclosure Front Panel 1 5 Figure 1 3 CPU I O Enclosure Rear Panel 1 5 Figure 1 4 CPU I O Enclosure Interior Components 1 6 Figure 1 5 System Backplane Assembly 1 7 Figure 3 1 CPU I O Enclosure Status LEDs 3 3 Figure 3 2 SATA Disk Drive LED 3 5 Figure 3 3 PCI Slot LEDs 3 7 Figure 3 4 Ethernet Port and VTM Port LEDs 3 9 Figure 3 5 Modem Assembly LEDs 3 10 Figure 3 6 Pressing the Dump Button 3 15 Figure 4 1 Shipping Impact Indicators 4 2 Figure 5 1 Removing the Bezel 5 4 Figure 5 2 Unlocking the Rear Interlock on an Enclosure 5 6 Figure 5 3 Unlocking the Front Release Levers on an Enclosure 5 7 Figure 5 4 Removing a CPU I O Enclosure 5 7 Figure 5 5 Removing the System Backplane Assembly 5 12 Figure 5 6 Changing the Mode of an Ethernet Team 5 15 Figure 5 7 Removing an Enclosure Cover 5 17 Figure 5 8 Replacing an Enclosure Cover 5 18 Figure 5 9 PCI Slot Locations 5 19 Figure 5 10 Stabilizing the PCI Riser Assembly 5 21 Figure 5 11 Removing the PCI Adapter Support Clip 5 21 Figure 5 12 Removing a PCI Adapter from PCI Slot 1 5 22 Figure 5 13 Removing a PCI Adapter from the PCI Riser Assembly 5 23 Figure 5 14 Removing the Blank PCI Slot Faceplate from Slot 1 5 24 Figure 5 15 Storing a Blank PCI Faceplate 5 25 Figure 5 16 Removing the Blank PCI Faceplate from Slot 2 or 3 5 26 Figure 5
60. n Express5800 320Ma through online product support at the NEC Technical Support Web site http support necsam com servers Online product support for Microsoft products Your primary source for support is the computer manufacturer who provided your software or an authorized Microsoft Support Provider You can also find the latest technical information about Microsoft Windows and other Microsoft products through online product support at the Microsoft Help and Support Web site http support microsoft com Preface Preface xi If you are unable to resolve your questions with the help available at these online sites and the Express5800 320Ma system is covered by a service agreement please contact NEC Technical Support 866 269 1239 Notices All regulatory notices are provided in the site planning guide for your system Although this guide documents modem functionality modems are not available for all systems Ask your sales representative about modem availability ActiveService Network ASN is not currently available but may be ordered in the future Preface xii Express5800 320Ma Operation and Maintenance Guide Overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems 1 1 Chapter 1 Overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems1 The following sections provide an overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems System Design
61. n the bezel of each drive to ensure that you can replace them in the proper order The numerical slot designation for each disk is noted on the front of the SATA drive bay Estimated time Fifteen minutes Tools ESD strap and 2 Phillips head screwdriver 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 If you have not already done so label the SATA disk drives to ensure that you can replace them in the proper order 4 Remove the SATA disk drives 5 Remove the two screws number 1 in Figure 5 21 from the front of the SATA backplane assembly 6 Grasp the metal plate at the top of the SATA backplane assembly and gently pulling toward you remove the assembly from the enclosure Figure 5 21 Set the assembly aside for repacking See Repacking CRUs on page 4 3 Replacing a SATA Backplane Assembly 5 34 Express5800 320Ma Operation and Maintenance Guide Figure 5 21 Removing the SATA Backplane Assembly 7 Slide the new SATA backplane assembly into the enclosure Push firmly to engage the backplane connector 8 Insert and fasten the two screws number 1 in Figure 5 21 on the front of the SATA backplane assembly 9 Replace the SATA disk drives to their designated slots 10 Replace the enclosure cover 11 Replace the CPU I O enclosure 1 Screws 2 SATA backplane assembly Removing and Replacing a CD or DVD Drive CRU Replacement Proc
62. ning of colors 3 1 modem assembly 3 10 PCI slot 3 7 SATA disk drives 3 5 single color 3 1 VTM port 3 8 3 10 light emitting diodes See LEDs Index Index 3 M mechanical interlock 5 5 5 11 Media Access Control MAC address 5 10 5 14 memory dump See dump file modem assembly COM port assignment 5 52 displaying status 5 50 installing 5 49 LEDs 3 10 location on backplane 1 7 powering off 5 50 powering on 5 53 replacing 5 49 required BIOS setting 5 52 using with ASN 1 1 modem control program 5 50 N network ports See Ethernet ports and VTM O operating system supported 1 3 P parts packing 4 3 storing 4 2 unpacking 4 1 PCI adapters installing 5 19 replacing 5 19 slots for full height adapters 5 19 A 1 slots for long adapters 5 19 storage of 5 3 support clip 5 20 PCI riser assembly installing in Express5800 320Ma 3 2 GHz A 2 removing and replacing 5 27 PCI slots adding to Express5800 320Ma 3 2 GHz A 1 availability 1 3 for full height adapters 5 19 A 1 for long adapters 5 19 LEDs 3 7 numbering 5 19 removing blank faceplate 5 23 5 26 restrictions 5 19 storing blank faceplates 5 23 supports for long adapters 5 27 unlocking dual PCI cover 5 28 ports 1 3 1 7 power button 2 1 removing from system 2 2 standby 2 1 supplying to system 2 2 power indicator LED 3 1 powering up system 2 2 primary CPU I O enclosures 2 1 5 8 PSU fan replacing 5 45
63. nnecting the PSU Fan Power Connector 4 Push the large bundle of power cables aside and pull the PSU fan straight up to remove it from the enclosure Figure 5 29 If you are replacing a defective fan set it aside for repacking See Repacking CRUs on page 4 3 1 Power connector J43 2 Light pipes Replacing a Power Supply Unit Fan 5 46 Express5800 320Ma Operation and Maintenance Guide Figure 5 29 Removing the PSU Fan 5 Align the new fan with the notches in the chassis and install it The side of the fan with the label faces the rear of the enclosure The fan is keyed to fit only one way Ensure that the fan is straight and level with the bottom of the enclosure 6 Connect the fan power cable to the PSU fan power connector junction J43 on the main board It is keyed to fit correctly 7 Replace the enclosure cover 8 Replace the CPU I O enclosure Replacing or Installing a VTM CRU Replacement Procedures 5 47 Replacing or Installing a VTM Use the following procedures to replace an existing defective VTM or install a VTM for the first time Estimated time Five minutes Tools ESD strap See the following sections Removing a VTM on page 5 47 Installing a VTM on page 5 48 Removing a VTM 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 If necessary gently push any power cords from the PSU aside to expo
64. ocation Standby power remains present even after the system has been powered down To remove power to the standby devices remove the power cords System Power Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems have two power buttons one on each CPU I O enclosure Because only one enclosure is the primary or active enclosure only one power button is the active button the one whose LED is lit assuming the system has standby power This button which you press to start the system indicates the primary CPU I O enclosure Starting Up the System 2 2 Express5800 320Ma Operation and Maintenance Guide The system power button is located on the front of the system and functions as follows If the system power is off and standby power is on pressing the power button turns the system on and boots the operating system If the system power is on and the operating system or BIOS is starting stopping or running pressing the power button for several seconds shuts down the system in the same way as the shut down option from Windows Standby power remains on If the operating system hangs or a hardware failure occurs pressing the power button for several seconds shuts down the system power Standby power remains on N O T E If you do not want to risk loss of data that might occur from this action and if the system contains VTM adapters you can attempt less severe actions to restart the system See the E
65. on the enclosure where it was activated and sends an alert to NEC Technical Support or your authorized service provider All spurious signals from the dump button and the deactivation alert are logged in the Application event log for the operating system The system resets the spurious signal count and re enables the dump button only if you reset the Base Management Controller BMC for the enclosure To reset the BMC take the affected enclosure offline remove and replace it then bring it online again N O T E If you intend to generate a dump file for an enclosure where the dump button has been disabled you should use another method to save the dump file before resetting the BMC because you might lose valuable troubleshooting data by doing so Using the Dump Button to Create a Dump File Troubleshooting the Hardware 3 17 To generate a dump file when the dump button on the primary enclosure is disabled do one of the following In ftSMC select the CPU node for the primary enclosure then select Dump and Go from its Action Menu For more information see the Express5800 320Ma System Administrator s Guide and the online help for ftSMC On a system that contains VTMs open a VTM session to the primary enclosure and click NMI non maskable interrupt on the Troubleshoot Server tab For more information see the Express5800 320Ma Virtual Technician Module User s Guide Using the Dump Button to Create a Dump File 3 18
66. oppy disk drives ensure that the USB cable is plugged into the USB connectors on the system backplane assembly Note that you cannot connect the floppy drive through the USB connectors on the keyboard CD or DVD Drive Problems and Solutions Troubleshooting the Hardware 3 13 CD or DVD Drive Problems and Solutions The CD or DVD drive has a single LED that indicates whether the drive is busy It does not have an LED that indicates whether a fault has occurred Table 3 9 lists some possible problems that the CD ROM drive could encounter as well as some corrective actions Slow response time The disk drive might be full Ideally at least 15 percent of the disk drive should be free for system activity Delete unnecessary files or move files to another disk drive You might need to defragment the disk drive Mirror regeneration might be occurring Try to schedule mirror regeneration for a time when the system is not heavily used However if the disk contains business critical data you should regenerate the mirrors as soon as possible The disk drive might be reading a compressed file In the future avoid compressing files that are heavily used Many read or write operations might be queued to the disk drive If the Express5800 320Ma Software Availability Manager indicates an unusually high number of disk requests outstanding you should examine how your applications are using the disks For more information about the Express580
67. p and the bar code label on the CRU 4 Inspect the CRU for shipping damage 5 If the CRU is wrapped in an antistatic bag keep it in the bag until it is installed If you are not going to install the CRU immediately protect it from damage by repacking it in its shipping package Storing CRUs If you need to store a CRU keep it in the protective packaging and take the following precautions Ensure that the CRU is right side up by following the directions on the carton Comply with all warning labels Avoid placing the CRU in a location where heavier items might be placed on it Protect the CRU from exposure to dust electromagnetic fields vibrations extreme heat or any other environmental conditions that might damage the CRU Avoid prolonged storage that could reduce the useful life of the CRU If you are uncertain about the proper storage conditions for a specific CRU see Using the Dump Button to Create a Dump File on page 3 15 msys034 TIP N TELL UP WARNING HANDLE WITH CARE Repacking CRUs General Servicing Information 4 3 Repacking CRUs When returning a defective or incorrect CRU package the CRU using the original packing materials or the replacement CRU packing materials Ensure that the CRU is adequately protected from the following Dents scratches and impact damage Magnetic fields and static electricity Accidental opening of the package in transit
68. placement procedures Tools None Removing and Replacing a CPU I O Enclosure CRU Replacement Procedures 5 5 Removing a CPU I O Enclosure W A R N I N G To avoid personal injury or damage to the system two persons are required to replace an enclosure 1 If necessary use ftServer Management Console ftSMC to take the enclosure offline See the Help for ftSMC for detailed instructions Verify that the enclosure is offline before proceeding 2 Remove the bezel as described in Removing and Replacing the Bezel on page 5 3 3 Disconnect all of the data cables from the rear of the enclosure Then disconnect the power cord C A U T I O N You must disconnect the VTM network cable before you disconnect the power cord When you remove the power cord the mechanical interlock at the rear of the system springs into the unlocked position and could damage the VTM connector or cable Figure 5 2 inset 4 Ensure that the mechanical interlock on the rear of the enclosure is in the unlocked position number 1 in Figure 5 2 If the system is in a rack the unlocked position is the vertical position If the system is in a pedestal case the unlocked position is the horizontal position Removing and Replacing a CPU I O Enclosure 5 6 Express5800 320Ma Operation and Maintenance Guide Figure 5 2 Unlocking the Rear Interlock on an Enclosure 5 Loosen the two thumbscrews number 1 in Figure 5 3 on the release levers a
69. plane assembly replacing IDE 5 38 replacing SATA 5 34 See also system backplane assembly Baseboard Management Controller BMC 1 2 bezel replacing 5 3 bicolor LEDs 3 1 booting the system 2 2 C CD drive replacing 5 36 troubleshooting 3 13 CLARiiON storage systems 1 3 1 4 covers replacing for CPU I O enclosure 5 15 CPU fan replacing 5 42 CPU I O enclosures cover 5 15 DMR 1 2 front panel 1 4 internal components 1 6 LEDs 3 3 mechanical interlock 5 5 5 11 primary 2 1 5 8 rear panel 1 5 release levers 5 6 5 7 5 11 replacing 5 4 slot assignment 1 3 5 8 CRU replacement procedures 5 1 AK533 kit A 1 bezel 5 3 CD drive 5 36 cover of CPU I O enclosure 5 15 CPU fan 5 42 CPU I O enclosure 5 4 disk drives 5 32 5 36 DVD drive 5 36 ESD precautions 5 3 fan 5 42 5 45 IDE backplane assembly 5 38 modem assembly 5 49 PCI adapter 5 19 PCI riser assembly 5 27 A 1 PSU fan 5 45 SATA backplane assembly 5 34 SATA disk drives 5 32 system backplane assembly 5 10 tools required 5 3 VTM 5 48 CRUs 1 4 5 1 before replacing 4 3 hot pluggable 1 1 repacking 4 3 safety precautions 4 4 storing 4 2 unpacking 4 1 customer replaceable units CRUs See CRUs Index Index 2 Express5800 320Ma Operation and Maintenance Guide D disk drives LEDs 3 5 replacing CD or DVD 5 36 replacing SATA 5 32 troubleshooting 3 12 3 13 dual modular redundancy DMR 1 2 dual PCI adapter cover
70. plate before you begin the following procedure 1 If necessary do the following a Remove the CPU I O enclosure b With the enclosure on a stable flat surface remove the enclosure cover 2 If you are installing a PCI adapter in slot 1 do the following a Remove the screw at the rear of the enclosure number 1 in Figure 5 7 b Remove the blank PCI slot faceplate Figure 5 14 if you are installing a PCI adapter in slot 1 for the first time c Skip to step 4 N O T E You can store a spare blank PCI slot faceplate to the side of PCI slots 2 and 3 Figure 5 15 Secure it to the enclosure frame with plastic push top replaceable rivets Replacing or Installing a PCI Adapter CRU Replacement Procedures 5 23 Figure 5 14 Removing the Blank PCI Slot Faceplate from Slot 1 Figure 5 15 Storing a Blank PCI Faceplate 3 If you are installing a PCI adapter in slot 2 or 3 of an Express5800 320Ma 3 6 GHz or Dual Core system or of an Express5800 320Ma 3 2 GHz system with a PCI riser assembly AK533 kit do the following if you have not already done so a Remove the PCI riser assembly as described in steps 3 5 of Removing the PCI Riser Assembly on page 5 26 1 Plastic push top replaceable rivets 2 Blank PCI slot faceplate Replacing or Installing a PCI Adapter 5 24 Express5800 320Ma Operation and Maintenance Guide b Attach the PCI riser assembly to the top of the CPU I O enclosure cover as describe
71. ps head screwdriver Removing and Replacing the Bezel The systems have a single removable bezel that attaches to the face of both CPU I O enclosures Estimated time One minute Tools None To remove the bezel 1 Grasp the bezel on its right and left sides if the system is in a rack or on its top and bottom sides if the system is in a pedestal case 2 Pull the bezel straight toward you Figure 5 1 until it snaps free from the ball studs 3 If you are replacing a defective bezel set it aside for repacking See Repacking CRUs on page 4 3 Removing and Replacing a CPU I O Enclosure 5 4 Express5800 320Ma Operation and Maintenance Guide Figure 5 1 Removing the Bezel To attach the bezel 1 At the front of the system align the bezel with its location on the system frame Align the LED light pipes inside the bezel with the left side of the system if it is in a rack or with the bottom of the system if it is in a pedestal case 2 Press the U shaped openings on the inside of the bezel into the ball studs on the mounting rails until the bezel snaps into place Removing and Replacing a CPU I O Enclosure Remove a CPU I O enclosure to replace it or to access its internal components for other procedures See the following sections Removing a CPU I O Enclosure on page 5 5 Replacing a CPU I O Enclosure on page 5 8 Estimated time Five minutes not including the time for other CRU re
72. r is off The value for Power must be FALSE You can also verify that the power green LED on the modem is off 5 Type 0 and press Enter to exit the program If you encounter any problems with the modem control program contact NEC Technical Support or your authorized service representative for assistance To physically remove the modem assembly 1 If you have not used the modem control program to turn the modem off shut the system down and remove the power cords 2 Disconnect the phone line from the modem assembly 3 Loosen the two captive screws that fasten the modem assembly to the system backplane assembly at the rear of the enclosure 4 Disconnect and remove the modem assembly by pulling it gently off of the system backplane assembly Figure 5 31 5 Set the defective modem assembly aside for repacking See Repacking CRUs on page 4 3 Replacing or Installing a Modem Assembly 5 50 Express5800 320Ma Operation and Maintenance Guide Figure 5 31 Removing the Modem Module Installing the Modem Assembly To physically install the modem assembly 1 If you have not already done so use the modem control program to turn power to the modem connector off see Removing a Modem Assembly on page 5 49 or shut the system down and remove the power cords 2 If you are installing a modem assembly for the first time remove the two screws on the metal plate that covers the modem connector and put the metal plate
73. rivets 1 Dual PCI cover 2 Screws on standoffs Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 6 Express5800 320Ma Operation and Maintenance Guide Figure A 6 Installing the Blank PCI Faceplate in Slot 2 or 3 Figure A 7 Storing a Blank PCI Faceplate 1 Plastic rivet 2 Tab 1 Plastic push top replaceable rivets 2 Blank PCI slot faceplate Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 7 9 If the PCI riser assembly contains extra long PCI adapters slide the PCI adapter supports at the side of the enclosure toward the front of the enclosure the unlocked position to allow clearance for the adapters Figure A 8 Figure A 8 Releasing the PCI Adapter Supports 10 Align the PCI riser assembly with the enclosure Figure A 9 From the rear of the enclosure the PCI riser assembly plugs into the left most PCI slot The PCI slots on the PCI riser assembly should face the side of the enclosure with the PCI adapter supports 11 Press the PCI riser assembly firmly into its slot with both hands It is keyed to fit only the correct way It must snap into place 1 PCI adapter supports 2 Thumbscrew Installing the AK533 Kit in an Express5800 320Ma 3 2 GHz System A 8 Express5800 320Ma Operation and Maintenance Guide Figure A 9 Installing the PCI Riser Assembly 12 Slide the dual PCI adapter cover into the
74. se the VTM Figure 5 30 4 Press down on the two levers number 1 in Figure 5 30 on the VTM slot to release the VTM Remove the VTM 5 Set the VTM aside for repacking See Repacking CRUs on page 4 3 Figure 5 30 Removing the VTM 1 Levers 2 VTM Replacing or Installing a Modem Assembly 5 48 Express5800 320Ma Operation and Maintenance Guide Installing a VTM 1 Install the VTM firmware on the system disk a Insert the Express5800 320Ma VTM Firmware Update CD in the CD or DVD drive b In the VTM Firmware Setup message box click OK 2 If necessary perform the following steps a Remove the CPU I O enclosure b With the enclosure on a stable flat surface remove the enclosure cover c Gently push any power cords from the PSU aside to expose the VTM slot d Ensure that the two white levers on the VTM slot are open number 1 in Figure 5 30 3 Holding the new VTM by its edges insert it into the slot The VTM is keyed to fit correctly Press the VTM straight down firmly until it snaps into place 4 Ensure that the white levers are in the locked fully upright position and that the VTM is firmly seated in its slot If necessary remove the VTM reset the levers and repeat step 3 5 Replace the enclosure cover 6 Replace the CPU I O enclosure Replacing or Installing a Modem Assembly The modem assembly is located on the system backplane assembly You can remove the modem to install a replac
75. ss also known as the MAC address of any Ethernet team that includes embedded Ethernet PCI adapters In addition your network administrator must update any network filtering or security settings that might be based on the Ethernet MAC addresses of any embedded Ethernet adapter teamed or non teamed Estimated time Fifteen minutes Tools None See the following sections Removing the System Backplane Assembly Replacing the System Backplane Assembly on page 5 12 Resetting the Ethernet Address of an Ethernet Team on page 5 14 Removing the System Backplane Assembly 1 Shut down the system 2 Remove the bezel as described in Removing and Replacing the Bezel on page 5 3 Replacing the System Backplane Assembly CRU Replacement Procedures 5 11 3 Release each CPU I O enclosure from the system chassis as follows a Disconnect all of the data cables from the rear of the enclosure Then disconnect the power cord C A U T I O N You must disconnect a VTM network cable before you disconnect the power cord When you remove the power cord the mechanical interlock at the rear of the system springs into the unlocked position and could damage the VTM connector or cable Figure 5 2 inset b Ensure that the mechanical interlock on the rear of the enclosure is in the unlocked position number 1 in Figure 5 2 If the system is in a rack the unlocked position is the vertical posit
76. t the front of the enclosure 6 Pull on the two release levers to loosen the enclosure from the rails number 2 in Figure 5 3 Pull the enclosure a few inches out of the slot 1 Mechanical interlock unlocked position 2 Mechanical interlock locked position 3 VTM Ethernet cable Removing and Replacing a CPU I O Enclosure CRU Replacement Procedures 5 7 Figure 5 3 Unlocking the Front Release Levers on an Enclosure 7 With one person supporting the enclosure on each side pull it straight out until it is stopped by the safety lever Figure 5 4 on its right side Push down the front end of the lever to disengage it Figure 5 4 Removing a CPU I O Enclosure 8 With each person holding a side of the enclosure pull the enclosure straight out and place it on a flat stable surface 1 Thumbscrew 2 Release lever unlocked 1 Safety lever Removing and Replacing a CPU I O Enclosure 5 8 Express5800 320Ma Operation and Maintenance Guide If you are replacing the CPU I O enclosure with a new enclosure transfer the SATA drives the CD or DVD drive the VTM if applicable the PCI riser assembly if applicable and the PCI adapters from the old enclosure to the new enclosure N O T E S 1 Before you remove the SATA disk drives from the old enclosure label the drives on the bezel of each drive to ensure that you can replace them in the proper order The numerical slot designation for each disk is noted on
77. tem remotely Action Return the offline partner component to service 1 SATA Disk Drive LEDs Table 3 2 CPU I O Enclosure Status LEDs Continued LED and State Description Action System LEDs 3 6 Express5800 320Ma Operation and Maintenance Guide See General Disk Drive Problems and Solutions on page 3 12 for additional troubleshooting information Table 3 3 SATA Disk Drive LED State Description Action Unlit Not powered safe to pull Green steady Duplexed and inactive safe to pull Green blinking Duplexed and active safe to pull Amber steady Broken and safe to pull Action Verify that the drive is properly installed Verify the connection by removing and replacing the drive Refer to ftSMC for information about the failure and attempt to correct the failure in the operating system For help in interpreting the information displayed in ftSMC see the Help for ftSMC and the Express5800 320Ma System Administrator s Guide If necessary replace the drive with a new one If you are unable to fix the condition contact NEC Technical Support or your authorized service representative Amber blinking Simplexed and unsafe to pull for one of the following reasons If the drive is part of a Rapid Disk Resync RDR drive pair the partner drive is unavailable Action Reinsert the partner drive to restore duplex operation Verify that the partner drive is functioning normally If the driv
78. ter from the CPU I O enclosure enclosure and install the replacement adapter 1 Slot 1 low profile PCI Slot Info 9 in ftSMC 2 Slot 2 full height PCI Slot Info 10 3 Slot 3 full height PCI Slot Info 11 Replacing or Installing a PCI Adapter CRU Replacement Procedures 5 19 Estimated time Five to ten minutes depending on the slot in which the PCI adapter is located Tools ESD strap and 2 Phillips head screwdriver See the following sections Removing a PCI Adapter on page 5 19 Installing a PCI Adapter on page 5 22 Removing a PCI Adapter 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 If you are removing a PCI adapter from slot 1 remove the screw on the PCI adapter the same screw that fastens the enclosure cover Figure 5 8 and skip to step 6 4 If you are removing a PCI adapter from slot 2 or 3 remove the PCI riser assembly as described in steps 3 5 of Removing the PCI Riser Assembly on page 5 26 5 Attach the PCI riser assembly to the CPU I O enclosure cover to stabilize it before you remove the PCI adapter C A U T I O N Remove or install PCI adapters in the PCI riser assembly only after you have stabilized the assembly If you do not stabilize the PCI riser assembly you might bend or damage the PCI adapters or the PCI riser assembly Do the following a Temporarily replace the en
79. ting press the F2 key to enter the ftServer Setup utility The system may take a minute or so to display the ftServer Setup utility Main menu 3 On the ftServer Setup Main menu select the Advanced tab 4 On the Advanced tab select I O Device Configuration then press Enter 5 Select Serial PortA Connection then press Enter COM1 is named Serial PortA Connection in the BIOS 6 Use the plus key to toggle to Internal Modem then press Enter 7 Press Esc then select Exit Saving Changes and press Enter 8 At the Setup Confirmation dialog box with Yes highlighted press Enter to return to the system boot process For more information about using ftServer Setup see the Express5800 320Ma Technical Reference Guide To change the BIOS setting from ftSMC with the system running 1 In ftSMC expand ftServer Local and ftServer Drivers right click the BIOS Setup node and select Properties 2 In the BIOS Setup Properties page set the ComAModem property to True and click OK Replacing or Installing a Modem Assembly 5 52 Express5800 320Ma Operation and Maintenance Guide 3 Restart the system to enable the BIOS update to take effect To turn the modem on 1 Open a com 2 mand prompt window and enter the following command to change directory cd program files stratus customerservice supporttools 3 Enter the following command to start the modem control program modemcontrol bat A menu of s
80. ts and CRUs Overview of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core Systems 1 7 The assembly contains the serial USB and VGA ports as well as a socket for the detachable modem assembly Figure 1 5 System Backplane Assembly 1 USB ports 2 VGA monitor port 3 Serial ports 4 Modem assembly 5 Phone line connector System Components and CRUs 1 8 Express5800 320Ma Operation and Maintenance Guide Hardware Operation 2 1 Chapter 2 Hardware Operation2 See the following for information about the basic operation of Express5800 320Ma 3 2 GHz 3 6 GHz and Dual Core systems Standby Power on page 2 1 System Power on page 2 1 Starting Up the System on page 2 2 Shutting Down the System on page 2 2 Fan Speed on page 2 3 See the vendor documentation for information about operating optional equipment Standby Power When one or both of the system power cords are connected to live AC power outlets low level standby power is present in the system Standby power enables the primary BMC controller to monitor the status of system components even when the system power is off Standby power also allows for continuous operation of the VTMs and the modem assembly therefore while the system power is off administrators can still connect to the system through the VTMs or the modem assembly to diagnose problems or to turn system power on and off from a remote l
81. ves 1 Slot 1 low profile PCI Slot Info 9 in ftSMC 6 Dump button 2 Slot 2 full height PCI Slot Info 10 Slots 2 and 3 are located on the PCI riser assembly which is standard in Express5800 320Ma 3 6 GHz and Dual Core is optional for Express5800 320Ma 3 2 GHz systems To add slots 2 and 3 to an Express5800 320Ma 3 2 GHz system install the optional AK533 PCI riser assembly kit See Appendix A 7 Backplane connector 3 Slot 3 full height PCI Slot Info 11 8 10 100 Mbps VTM Ethernet port 4 CPU I O enclosure status LEDs rear 9 Mechanical interlock 5 10 100 1000 Mbps Ethernet ports 10 Power receptacle System Components and CRUs 1 6 Express5800 320Ma Operation and Maintenance Guide Figure 1 4 shows the internal components of a CPU I O enclosure N O T E Also see the inside of each CPU I O enclosure cover for a quick reference diagram that labels the internal components of the enclosure Figure 1 4 CPU I O Enclosure Interior Components Figure 1 5 shows the system backplane assembly which is located at the rear of the system When you insert CPU I O enclosures into the system enclosure they are connected to each other by the system backplane assembly 1 SATA disk drives 6 PSU fan 2 CD DVD drive bay 7 DIMM baffle 3 IDE backplane assembly 8 VTM 4 CPU fans 9 PCI riser assembly and PCI adapters 5 CPU plenum 10 SATA backplane assembly System Componen
82. xpress5800 320Ma Virtual Technician Module User s Guide for more information Starting Up the System Make sure the system power cords are plugged into live AC outlets To boot a system and start the operating system 1 Turn on the monitor and any other peripheral devices 2 On the CPU I O enclosure whose power button LED is lit lift the plastic cover that shields the system power button number 2 in Figure 1 2 and press the button Shutting Down the System Exit from all applications before shutting down a system To shut down a system 1 Click the Start button on the Windows desktop and then click Shut Down 2 In the Shut Down Windows dialog box select Shut Down in the drop down list and then click OK 3 Turn off power to the monitor and any peripheral devices Fan Speed Hardware Operation 2 3 N O T E The system s standby devices have power even after the system has been powered down To remove power to the standby devices you must remove the power cords Fan Speed You might notice fan speed increases in high temperature environments during high system activity periods or while performing an IPL loading the operating system software shutting down the system or restarting Windows The increase in fan speed ensures adequate cooling under these conditions and is normal behavior Fan Speed 2 4 Express5800 320Ma Operation and Maintenance Guide Troubleshooting the Hardware 3 1 Chapter
83. y 3 Replace the CPU I O enclosure 1 Screw 2 Tabs 3 CD or DVD drive Replacing an IDE Backplane Assembly CRU Replacement Procedures 5 37 Replacing an IDE Backplane Assembly The IDE backplane assembly is a small circuit board located behind the CD DVD drive bay You need to remove the CD or DVD drive to replace the assembly Estimated time Fifteen minutes Tools ESD strap and 1 Phillips head screwdriver shaft at least 6 inches long less 3 16 inch wide 1 Remove the CPU I O enclosure 2 With the enclosure on a stable flat surface remove the enclosure cover 3 Remove the CD or DVD drive as described in Removing a CD or DVD Drive on page 5 35 4 Remove the IDE power cable number 4 in Figure 5 23 from the assembly N O T E Pull on the connector not the wires to disconnect the power cable 5 Remove the IDE ribbon cable from its retaining clip then remove the IDE ribbon cable from the IDE backplane assembly by gently pulling back on both connector levers at the same time number 3 in Figure 5 23 N O T E Pull on the connector levers not the ribbon cable to release the IDE ribbon cable You cannot release the cable until both levers are disengaged 6 Push the IDE power cable and ribbon cable aside 7 Remove the two screws that hold the assembly in place To reach the screws insert an extra long screwdriver into the slot for the CD or DVD drive and feed it through the screw ho

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