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Multi-Tech Systems MT5600BL User's Manual

1. iii 100 Step 2 Identify the Current Firmware Version ii 101 Multi Te h Web bite io ai a T 101 Multi Per a 101 Step 3 Download the Upgrade File sieren iarria a e 102 Multi Tech Web Site rurali ae aaa ae Tad lai 102 Multi Tech BBS coneco nia aa ER AR a 102 Step 4 Extract the Upgrade FileS iii 102 Step 5 Set the Modem to the Factory Defaults iii 102 Step 6 Upgrade the Modem s Firmware iii 103 Step 7 Restore Your Parameter ii 103 Appendix F Cable Pinouts vi RS 232 Pinouts israeliana 104 Leased Line Pinouts ele ul 5a ande 105 Contents vii MultiModemll User Guide viii 1 Introduction MultiModemll User Guide Introduction Congratulations on your purchase of the MultiModemII modem You have acquired one of the finest intelligent data fax modems available today from one of the world s oldest modem manufacturers Multitech Systems Inc This user guide will help you install configure test and use your modem Product Description Features The MultiModemII MT5600BA and MT5600BL modems incorporate new modem technologies called K56flex and V 90 both of which enable Internet connections at data rates up to 53K bps over standard telephone lines These protocols are able to send data downstream to your computer at high speeds by taking advantage of the fact that
2. Step 4 Call the Multi Tech BBS You can test the modem s data functions by calling the Multi Tech bulletin board system BBS and downloading REGISTER DOC if you have Microsoft Word 6 0 or later or REGISTER TXT if you do not Trio DataComm 1 2 3 Click Start then choose Programs Trio Applications and Trio Datafax Click the DataComm button Trio DataComm starts In the Trio Datacomm File menu click Access Phonebook The Dialing Directory opens In the Dialing Directory click New Entry The Edit Create Host Information dialog box opens In the Name box type Multi Tech BBS and click OK In the Primary number box type 800 392 2432 if you are in North America Type 612 785 3702 if you are a local or international user In the Country box select the United States Select Dial First Digit and Dial Prefix as necessary Click OK to exit the Edit Create Host Information dialog box 10 11 In the Dialing Directory dial the Multi Tech BBS by double clicking its entry When the BBS welcome screen appears type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a questionnaire appears You must complete the questionnaire to use the BBS on your first call 11 MultiModemll User Guide 12 13 14 15 16 17 18 Press ENTER until the main menu appears From the main menu yo
3. You must know the model number and firmware version of your Multi Tech mo dem to know whether you should update it 1 100 Run your favorite terminal program If you are using Windows 9x or Windows NT 4 0 you can use HyperTerminal If you are using Windows 3 11 you can use Windows Terminal Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press ENTER Now type ATI3 and record your results The firmware version should appear first in the results and look similar to the following V2 210 V90 2M DLS E Upgrading the Modem Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it Multi Tech Web Site 1 Multi Tech BBS 1 ol o ON DBD 12 Using your favorite Web browser go to http www multitech com support firm ware Scroll down to the table with your modem model number non USA firmware must be obtained directly from the ftp site or BBS at this time Look at the Current Revision number for your modem If the Current Revision number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated If the Current Revision number is larg
4. Model MT5600BA Model MT5600BL Data Fax Modem User Guide Multi cch MultiModemil User Guide Models MT5600BA and MT5600BL P N 88302601 Revision B 7 9 99 1999 by Multi Tech Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description B 7 9 99 Manual revised Trademarks MultiModemil Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated IBM is a trademark of International Business Machines Corporation MNP and Microcom Network Protocol are trademarks of Microcom Inc K56flex is a registered trademark of Rockwell International Corporation and Lucent Technologies Corporation Microsoft Windows Windows 95 and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand a
5. Starting at the STATUS screen press V V V gt gt Y gt to access the ENTER PASSWORD screen 5 Remote Configuration 3 To change the password press 2 or W to select the first character of the pass word and then press gt to go to the next character Repeat until you have entered the entire password 4 To cancel the new password press until the password is erased To save the new password press the Enter button The next time you remotely configure the modem you must use the new password Changing the Remote Escape Character To improve security you can change a remote modem s remote configuration es cape character The remote configuration escape character is stored in register 513 The factory default is 42 which is the ASCII code for the asterisk character Set ting 13 to 0 zero disables remote configuration entirely but if you do this re motely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS13 n where n is the ASCII code for the new remote configuration es cape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO lt CR gt to exit remote configuration 59 MultiModemll User Guide 60 6 Callback Security MultiModemll User Guide Introduction This chapter describes how to use callback security with your modem
6. HUMBERS 53 4 trt Ent EP 3 Ent gt CALLER I D CALLER 1 0 CURRENT SETTING ENABLE FCID _ 14 14 OPTIONS 13 CIDO s gt CIDO 4 Ent 3 Using the Front Panel Status Trunk The Status Trunk shows the current operating status of the modem Limb changes are automatic but certain options can be accessed by pressing the gt button Note that when the modem is online pressing the gt button shows the connect status in cluding the data speed connection type and compression type Limbs Twigs STATUS AHURL ORTG AHURL ANSHERT IDLE Fal Cada Ent cada BUSY OUT MODEM nt t Ent DIALING STATUS COHMECTING STATUS 493335 ASVHE LAPM DISCONMECT DISCONNECTING OHLINE dal ti Ent RIMGIMG MANUAL ANSWER Ent MANUAL ANSWER TH PROGRESS MODEM BUSIED DUT Fil UMBUSY MODEM Ent 21 MultiModemil User Guide Basic Options Trunk Use the Basic Options Trunk to configure the modem s basic operating conditions When entering a number use the 2 and V buttons to scroll through a list of digits and characters To go to the next position press the gt button To back up or to exit without dialing press the gt button several times Limbs Branches Twigs ONLINE OPTIONS LINE TYPE CURRENT SETTING 9 FSIN 2 WIRE LEASE sii AEETIS 454
7. KEEAJ is i Ent SOFTWARE FLOW CREDI tst Ent 38 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description amp Dn amp DO amp D1 amp D2 amp D3 amp En amp EO EL amp E2 amp En amp E3 amp E4 amp E5 amp Fn amp FO amp F1 Data Terminal Ready DTR Control n 0 1 2 0r3 2 This command interprets the high to low transition of the DTR signal sent by the computer according to the supplied param eter The action taken depends on the current amp Q setting amp Q0 amp Q5 amp Q6 DTR is ignored assumed high Allows op eration with computers that do not provide DTR amp Q1 amp Q4 DTR drop causes the modem to hang up Autoan swer is not affected amp Q2 amp Q3 DTR drop causes the modem to hang up Autoan swer is inhibited amp Q0 amp Q1 amp Q4 amp Q5 amp Q6 DTR drop is interpreted by the modem as if the asynchronous escape sequence had been en tered The modem returns to asynchronous command state without disconnecting amp Q2 amp Q3 DTR drop causes the modem to hang up Autoan swer is inhibited amp Q0 amp Q6 DTR drop causes the modem to hang up Autoan swer is inhibited amp Q0 amp Q1 amp Q4 amp Q5 amp Q6 DTR drop causes the modem to perform a soft reset as if the Z command were received The amp Y setting determines wh
8. TONE PULSE Use the and Enter buttons to select between DTMF tone dialing and pulse dialing Same as the T and P com mands BLIND SMART DIAL OPTIONS Use the gt and Enter buttons to select blind dialing in which the modem sends the OK CON NECT RING NO CARRIER ERROR and NO ANSWER messag es to the computer and does not look for a dial tone or busy signal or smart dialing in which the modem sends all messages to the computer including NO DIALTONE and BUSY Same as the X0 and X4 commands DIAL NUMBER Use the front panel buttons to enter a phone number and dial it To scroll through a list of digits and charac ters press the 2 and V buttons To go to the next position press the button To back up or to exit without dialing press the button several times To dial the number press the Enter button Same as the D command DTR DIALING Use the gt and Enter buttons to enable or dis ii able DTR dialing DTR dialing is popular in synchronous appli cations In DTR dialing the modem automatically dials the number stored in memory location 3 when it detects a high DTR Data Terminal Ready signal on the RS 232 interface The DTR signal must remain high for the duration of the call To store the DTR dialing number use the amp Z3 command or the ENTER PHONE 3 menu option Note Plug and Play does not function if DTR dialing is enabled DTR is used during Plug and Play and DTR dialing interferes with it 2
9. W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 65 MultiModemil User Guide Command CBPy x Store Callback Password ENTER PASSWORD 17 ta s Ent Values y 01 30 x password 6 10 characters Defaults None Description Stores callback security password x in memory location y The password must have 6 to 10 characters 66 6 Callback Security Callback Assignments iew Q E E c O f A Password Location TINMIi lt zo N O rr NMIx lt t Lo N I0O D9O OO r_ NMIT OO IN DO DO o o o5o o5 o O jejejejejeje ere Tr ININININ INIA INIA A oO MultiModemll User Guide 68 Leased Line Operation MultiModemll User Guide Introduction This chapter describes how to use the MultiModemII modem on a leased line A leased line is a private permanent telephone connection between two points Unlike normal dialup connections a leased line is always active The modems auto matically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem however it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored The MT5600BL modem also supports dial backup which enables the modem to automatically switch to
10. from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines 10 If so required this equipment is hearing aid compatible A Regulatory Compliance Manufacturer Trade Name Model Number FCC Registration No Ringer Equivalence No Modular Jack USOC Service Center in USA Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any mes sage unless such message clearly contains the following information Multi Tech Systems Inc MultiModemII MT5600BA or MT5600BL AU7USA 33378 M5 E 0 1A RJ11C or RJ11W single line Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 612 785 3500 612 785 9874 Fax Date and time the message is sent Identification of the business or other entity or other individual sending the message Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used
11. second ring S0 2 w Make sure that you have Caller ID service from your telephone company 81 MultiModemll User Guide Fax and Data Software Can t Run at the Same Time 82 Y Communication devices can be accessed by only one application at a time Under DOS or Windows 3 1x you can run either your fax software or your datacomm software but not both at the same time unless you have a special communication device management application In Windows 95 98 and NT 4 0 you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time Appendixes MultiModemil User Guide Appendix A Regulatory Compliance FCC Part 68 Telecom 1 84 This equipment complies with part 68 of the Federal Communications Commis sion Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone net work or premises wiring using a compatible modular jack that is Part 68 compli ant See installation instruc
12. sites 82076200 MT56XX Fax Class 1 Developer s Guide ftp ftp multitech com manuals pdf developers 20kits 5600fax pdf 82006502 Fax Class 2 Developers s Kit ftp ftp multitech com manuals pdf developers 20kits 82006502 pdf 2 Quick Start MultiModemll User Guide Introduction We know you are eager to get your MultiModemil up and running so we ll show you step by step how to set it up check it out and make your first calls What You Will Need We supply You supply Before starting please make sure you have everything you need Y An MT5600BA or MT5600 BL modem y A wall mount transformer w One MT5600BA or three MT5600BL modular telephone cables Y Trio communications software w A Quick Start Guide Y This User Guide on disk Y An installation disk w A computer with an unused serial port w A shielded RS 232 serial cable with a male DB 25 connector on one end and a connector to match your computer s serial port on the other end w A nearby AC power outlet w A nearby telephone line jack w A nearby leased line jack or terminals optional Safety Warnings e Use this product only with UL and CUL listed computers e To reduce the risk of fire use only 26 AWG or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in a wet location unless the jack is specifically de signed for wet locations e Never touch uninsulated telephone wi
13. 1 or S0 2 1 Using a data communication program such as HyperTerminal dial the number of the callback modem 2 When the connection is established the callback modem responds with a re quest for a password 3 Type the password for your modem and then press ENTER You have three at tempts to enter a valid password or be disconnected 4 If the password is valid the callback modem disconnects Then after a short delay it calls the number associated with the password and establishes a work ing connection Callback Security Commands CALLBACK OHF fa di Ent CALLBACK OFF Ent ENTER HUMBER 17 Pad Ent The following AT commands are used with callback security Command DBn Callback Enable Disable Values n Oorl Default 0 Description Enables or disables callback security When callback security is enabled phone number memory locations 0 4 used for quick dialing and DTR dialing become unavailable and are replaced by callback security memory locations 1 30 The phone num ber memory locations and their contents are restored when callback security is disabled DBO Disables callback security DB1 Enables callback security Command CBNy x Store Callback Number Values y 01 30 x dialing string Default None Description Stores dialing string x in memory location y The dialing string can include the digits 0 through 9 and any of the following char acters comma semicolon
14. CARRIER 26400 26400 bps data carrier detected 58 CARRIER 28800 28800 bps data carrier detected 59 CONNECT 16800 Connected at 16800 bps 61 CONNECT 21600 Connected at 21600 bps 53 MultiModemll User Guide Terse Verbose_ _______ Description 0 62 CONNECT 24000 Connected at 24000 bps 63 CONNECT 26400 Connected at 26400 bps 64 CONNECT 28800 Connected at 28800 bps 66 COMPRESSION CLASS 5 Connected with MNP Class 5 data compression 67 COMPRESSION V 42 bis Connected with V 42 bis data compression 69 COMPRESSION NONE Connected without data compression 70 PROTOCOL NONE Connected without any protocol 77 PROTOCOL LAPM Connected in V 42 LAPM mode 78 CARRIER 31200 56000 bps data carrier detected 79 CARRIER 33600 33600 bps data carrier detected 80 PROTOCOL ALT Connected in MNP mode 81 PROTOCOL ALT CELLULAR Connected in MNP 10 mode 84 CONNECT 33600 Connected at 33600 bps 91 CONNECT 31200 Connected at 31200 bps 150 CARRIER 32000 32000 bps data carrier detected 151 CARRIER 34000 34000 bps data carrier detected 152 CARRIER 36000 36000 bps data carrier detected 153 CARRIER 38000 38000 bps data carrier detected 154 CARRIER 40000 40000 bps data carrier detected 155 CARRIER 42000 42000 bps data carrier detected 156 CARRIER 44000 44000 bps data carrier detected 157 CARRIER 46000 46000 bps data carrier detected 158 CARRIER 48000 48000 bps data carrier detected 159 CARRIER 50000 50000 bps data carrier detected 160 CARRIER 52000 52000 bps data c
15. Callback security protects your network from unauthorized access and helps control long distance costs When callback security is enabled all callers are requested to enter a password If the password is invalid the caller can try twice more before the modem hangs up If the password is valid the modem hangs up and returns the call by dialing the phone number associated with the password The modem can store up to 30 callback phone numbers and 30 callback passwords Phone numbers can be up to 30 characters long and can contain the pause and wait W characters in addition to the digits and characters normally found on a touch tone keypad Passwords can be up to 10 characters long Callback phone numbers are associated with callback passwords by being assigned to the same callback memory location Thus if you assign the password APRICOT to memory location 16 and in a separate operation also assign phone number 6127853000 to memory location 16 when the modem receives the password APRICOT it calls phone number 6127853000 Because there is no way to examine the passwords and phone numbers stored in the modem it is important to write them down as you enter them A form that you can print out for this purpose is provided on the last page of this chapter Setup Procedures Turning Callback Security On and Off Note Autoanswer must be enabled S0 1 or S0 2 for callback security to work AT Command Method 1 Open a ter
16. NO ANSWER No answer at remote end 9 CONNECT 0600 Connected at 600 bps 10 CONNECT 2400 Connected at 2400 bps 11 CONNECT 4800 Connected at 4800 bps 12 CONNECT 9600 Connected at 9600 bps 13 CONNECT 7200 Connected at 7200 bps 14 CONNECT 12000 Connected at 12000 bps 15 CONNECT 14400 Connected at 14400 bps 16 CONNECT 19200 Connected at 19200 bps 17 CONNECT 38400 Connected at 38400 bps 18 CONNECT 57600 Connected at 57600 bps 19 CONNECT 115200 Connected at 115200 bps 20 CONNECT 230400 Connected at 230400 bps 22 CONNECT 75TX 1200RX V 23 connection in originate mode 23 CONNECT 1200TX 75RX V 23 connection in answer mode 24 DELAVED Delav is in effect for the dialed number 32 BLACKLISTED Dialed number is blacklisted 33 FAX Connected in fax mode 35 DATA Connected in data mode 40 CARRIER 300 0 300 bps data carrier detected 44 CARRIER 1200 75 V 23 backward channel detected 45 CARRIER 75 1200 V 23 forward channel detected 46 CARRIER 1200 1200 bps data carrier detected 47 CARRIER 2400 2400 bps data carrier detected 48 CARRIER 4800 4800 bps data carrier detected 49 CARRIER 7200 7200 bps data carrier detected 50 CARRIER 9600 9600 bps data carrier detected 51 CARRIER 12000 12000 bps data carrier detected 52 CARRIER 14400 14400 bps data carrier detected 53 CARRIER 16800 16800 bps data carrier detected 54 CARRIER 19200 19200 bps data carrier detected 55 CARRIER 21600 21600 bps data carrier detected 56 CARRIER 24000 24000 bps data carrier detected 57
17. Option Selection To select most configuration options simply display the option in the LCD and then press the Enter button to select it An OPTION SET message appears to confirm the selection To exit the OPTION SET message press any button Some options such as password options and phone number options require you to enter a character string To select a character press the Te and V buttons To go to the next character position press the gt button To backspace press the gt button before selecting a character To exit without saving press the gt button several times To save a character string press the Enter button Menu Structure The LCD menus have a tree structure with multiple trunks limbs branches and twigs For a schematic view refer to the menu map on the next page Trunks are the major divisions of the menu tree There are seven trunks Status Ba sic Options Advanced Options Remote Configuration Diagnostics Phone Number Memory and Caller ID Use the Ng and W buttons to move between trunks Limbs are subdivisions of trunks Use the gt button to move from a trunk onto its first limb and the de and W buttons to move between limbs on the trunk Branches are subdivisions of limbs Use the gt button to move from a limb onto its first branch and the N lt and W buttons to move between branches on the limb Twigs are status screens and options that are accessible only from branches Use the button to
18. Read Register Value command 36 reference materials 15 registering your product 97 regulatory compliance 84 87 related manuals 4 remote configuration 58 59 escape character 50 59 menu options 24 29 remote digital loopback test 30 92 93 removing a modem from Windows 9 repairs 96 Repeat command 33 required equipment 6 reset menu option 22 resetting the modem 10 22 28 37 38 restore timer 29 72 Result Code Format command 36 Result Code Selection command 37 result codes 28 32 53 55 78 Result Codes Enable Disable command 35 result codes override 52 Return Online to Data Mode command 35 rings setting number of 10 49 ROM checksum 34 RS 232 interface cable pinouts 104 connection 7 menu options 23 28 109 MultiModemil User Guide S S registers 49 52 reading 36 S00 10 30 49 S01 49 S02 49 S03 49 S04 49 S05 49 S06 49 S07 49 S08 49 S09 49 S10 49 S11 49 S12 49 513 50 59 14 39 S15 28 50 72 73 S17 29 50 72 73 S18 40 50 S24 50 525 39 S26 50 S29 50 S30 50 532 50 33 50 35 50 S36 40 44 51 537 51 S38 51 S46 52 S48 40 44 52 S86 52 95 44 52 setting 36 safety 6 Select Maximum MNP Block Size command 43 Select Profile command 42 serial cable 77 serial port 10 48 77 78 81 Serial Port Baud Rate command 48 servicing your modem 85 96 Set Register Value command 36 110 Single Line Connect Message command 44 sleep mode timer S24 50 soft
19. Trunk to configure RS 232 dial backup and callback se curity options When entering a number or password use the T and V buttons to select a character or digit To go to the next position press the gt button To back space or to exit press the gt button several times Limbs Branches Twigs FSZ32 OPTIONS TR OPTIONS CURRENT SETTING qp ETE NORMAL IGNORE DTR ss gt etd ez gi gt Et Ent cepa t Ent RESET ON DTR 4 Ent CARRIER DETECT g y CURRENT SETTING REED ON IRMAL OPTIONS 9 4 eci 13 23 Ent Ent ETS OPTIONS CURRENT SETTING TS NORM ETS ON e Peri 54 CERO O e Ent f cerio es ent DIALERCKUPALL DIAL_BACKUP CURRENT NUMBER ENTER NUMBER DIAL BACKUP OPTIONS 454 PlnumBer 3 4 7853500 gt Pex gt staReD TINE TO RESTORE CURRENT TIME ENTER TINE IN TIME STORED cio eri 536 ta minutes 1 gt BIALBACKUP TIME CURRENT TINE ENTER TINE IN TINE STORED Sim 3 ai a ninutes i gt CALLBACK CURRENT SETTING q CALLBACK ON CALLBACK OFF SECURITY gt Pica F 8454 gt siente Ent fa Ent Fa da Ent tat Ent PASSWORD SETUP d ENTER PASSWORD l b ENTER PASSWORD d ENTER PASSWORD Fabi 17 27 57 t i L ENTER PASSWORD ENTER PASSWORD PASSWORD STORED 307 Ent A nt ts Ent CALLBACK NUMBER d ENTER HUMBER d ENTER HUMBER 4 ENTER H
20. Windows applications to use the new modem by removing the old modem from Windows 1 2 3 4 Click the Start button point to Settings and click Control Panel Double click the Modems icon to open the Modems Properties sheet In the list box select the old modem Click Remove and then click Close MultiModemll User Guide 5 The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection Step 3 Install and Configure Your Software 10 Your Multi Tech modem is controlled by communication software installed on your computer If you wish to use software that is already installed you should reconfig ure it for your new modem otherwise install the Trio data and fax communications software provided with the modem 1 Turn on your computer and run your communications software 2 Find the dialog box or menu that lets you specify your modem In Windows Terminal select Settings Modem Commands in HyperTerminal select File Properties Phone Number and in Trio select View Datacomm Communi cations Setup Modem Select from List 3 Choose your modem from the software s modem list If it isn t listed choose a generic modem and modify the settings as necessary 4 Change the modem initialization string if necessary The factory default config uration works well for most purposes To load the factory default configuration use AT amp F To load a custom c
21. You can also contact Technical Support via the following URL http www multitech com _forms email_tech_support htm Online Warranty Registration If you have access to the World Wide Web you can register your Multi Tech prod uct online at the following URL http www multitech com register The Multi Tech BBS For customers who do not have Internet access Multi Tech maintains a bulletin board svstem BBS that mirrors its FTP site Information available from the BBS in cludes new product information product upgrade files and problem solving tips The phone number for the Multi Tech BBS is 800 392 2432 USA and Canada or 612 785 3702 international and local The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33 600 bps at a setting of 8 bits no parity and 1 stop bit 8 N 1 To Logon to the Multi Tech BBS To Download a File 1 Set your communication program to 8 N 1 2 Dial our BBS at 800 392 2432 USA and Canada or 612 785 3702 international and local 3 At the prompts type your first name last name and password then press ENTER If you are a first time caller the BBS asks if your name is spelled correctly If you answer yes a questionnaire appears You must complete the questionnaire to use the BBS on your first call 4 Press ENTER until the Main Menu appears From the Main Menu you have access to two areas the Files Menu and News For help on menu commands type If you k
22. a dial up connection if the leased line goes down The MT5600BA modem supports two wire leased line operation while the MT5600BL modem supports both two wire and four wire leased line operation Two Wire Setup 1 For two wire leased line operation on the MT5600BA modem connect the pro vided modular telephone cable to the LINE jack For two wire leased line op eration on the MT5600BL modem connect the provided modular telephone cable to the LEASED jack Connect the other end of the cable to the two wire leased line jack or terminals supplied by the telephone company 2 Turn on the modem CURRENT SETTING 3 Starting at the STATUS screen press the following buttons on the front panel ee YV gt Y YV V gt The CURRENT SETTING screen appears RSYNC NORM _ 4 If the CURRENT SETTING screen shows ASYNC AT press Ng and go to fata AL step 7 If it shows anything else press to go to the ASYNC NORM screen 5 Press the Enter button to select normal asynchronous operation 6 The OPTION SET screen appears Press Ng to exit to the SYNC ASYNC OPTIONS screen WIRE LEASE 7 Press Ve Mey Ve gt gt gt gt The 2 WIRE LEASE ORIG screen appears z ORIG ata Ert 8 Choose one of two actions e To set up the modem as the originate modem press the Enter button 2 WIRE LERSE e To set up the modem as the answer modem press gt to display the 2 WIRE i ni LEASE ANSWER screen and then press the Enter
23. button Note One of the modems in a leased line pair must be configured as the origi nate modem and the other as the answer modem but it does not matter which is which 9 The OPTION SET screen appears Press Ng to exit to the ONLINE OPTIONS screen or to exit to the CURRENT SETTING screen to verify the selection 10 Configuration for two wire leased line operation is now complete The modem immediately attempts to connect to the modem at the other end of the leased 7 LeasedLine Operation line If the remote modem has not yet been configured for leased line operation you may turn off the local modem until the remote one is ready Four Wire Setup 1 For four wire leased line operation connect one of the provided four wire cables to the LEASED jack on the back of the MT5600BL modem Connect the other end of the cable to a four wire leased line jack or terminals supplied by the telephone company 2 Turn on the modem SYNC NORM 3 Starting at the STATUS screen press the following buttons on the front panel v gt Y Y V gt gt gt gt The SYNC NORM screen appears tata Eri 4 Press the Enter button to select normal synchronous operation OPTION SET 5 The OPTION SET screen appears Press TL to exit to the SYNC ASYNC OPTIONS screen 4 WIRE LEASE 6 Press Ne Ne Ne gt gt gt gt gt gt The 4 WIRE LEASE ORIG screen ORIG 4 Ent appears 7 Choose one of two actio
24. code type for 56K modulation Note how ever that the modem automatically selects the code type if the server sends the proper ID Selects p Law coding used in North America and Japan Selects A Law coding used outside North America and Japan Note See also the MS command Maximum MNP Block Size n 0 1 2 0r3 1 64 character maximum block size 128 character maximum block size 192 character maximum block size 256 character maximum block size Transmit Break n 0 9 in 100 ms units 3 In non error correction mode only sends a break signal of the specified length to a remote modem Works in conjunction with the K command Break Control n 0 5 5 Controls the response of the modem to a break received from the computer the remote modem or the B command The response is different for each of three different states Data mode The modem receives the break from the computer Enter online command mode no break sent to the remote modem Clear data buffers and send break to the remote modem Same as XKO Send break immediately to the remote modem Same as KO Send break to the remote modem in sequence with the trans mitted data 43 MultiModemll User Guide Command Values Default Description Command Values Default Description 44 KO K1 K2 K3 K4 K5 KO K1 K2 K3 K4 K5 Nn NO N1 N2 N3 N4 N5 Wn VO V1 Data mode The modem
25. dialing until a P command or P dial modifier is received Result Code Format n Oorl 1 Displays result codes as digits terse response Displays result codes as words verbose response Connect Message Control n 0 1 or2 0 The CONNECT result code reports the serial port speed Other responses are disabled The CONNECT result code reports the line speed the error correction protocol and the serial port speed respectively Other responses are disabled The CONNECT result code reports the line speed only Other responses are disabled Note See also the V command 4 AT Commands S Registers and Result Codes BLIND CH SMART CA CECH CD FORCED Ce CE HORMAL ERCI a ata Ert 43 t Ent ON te Ent 7 t Ent Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Xn X0 X1 X2 X3 X4 Yn YO YI Zn ZO ZI amp Cn amp CO amp C1 Result Code Selection n 0 4 4 This command selects which subset of the result messages will be used by the modem to inform the computer of the results of commands Sends OK CONNECT RING NO CARRIER ERROR and NO ANSWER does not look for dial tone or busy signal Sends X0 messages and connect speed does not look for dial tone or busy signal Sends X1 messages with NO DIALTONE does not look f
26. distinctive ring types 1 and 2 Enables distinctive ring type 3 Enables distinctive ring types 1 and 3 Enables distinctive ring types 2 and 3 Enables distinctive ring types 1 2 and 3 The supported ring types and ring cadence detection criteria are shown in the following table Distinctive ring type Ring cadence detection criteria 2 0 sec on 4 0 sec off 0 8 sec on 0 4 sec off 0 8 sec on 0 4 sec off 0 4 sec on 0 2 sec off 0 4 sec on 0 2 sec off 0 8 sec on 0 4 sec off Flash Memory Download n 0 1 or2 Initiate download to flash memory at the last sensed speed Initiate download to flash memory at 38 4K bps Initiate download to flash memory at 57 6K bps Command CBNy x Store Callback Number Values Default Description y 01 30 x dialing string None Stores dialing string x in memory location y The dialing string can include the digits 0 through 9 and any of the following characters comma semicolon W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 Command CBPy x Store Callback Password Values Default Description y 01 30 x password 6 10 characters None Stores callback security password x in memory location y The password must have 6 to 10 characters Example AT CBP01 gilgamesh 47 MultiModemil User Guide DISABLE CID Command CID n Caller ID C CIDOI Ent Values CRCIDIO t Ent Default E
27. ereer sipari eoe srie livore kinet b ise oasi tikwi serata 21 Basic Options Trunk scx iaia fassal jet Fanal ada iaia 22 Advanced Options Trunk ui 23 Remote Configuration Options Trunk mnn nenenennnennnenenz ntenni 24 Diagnostic Options Trunk smmmmmnnnennnzennnzznneninznnznznznrnnenz nn nnni nn nznenanta 24 Phone Number Memory Options Trunk iii 25 Caller ID Options Trunk iii 25 Menu OPOS esere dirr eh ri EE REA ene 26 Contents Status nuit E E Ah dit 26 Basic Options rivi ae aiar aiar 27 Advanced Options pila eriadan 28 Remote Configuration Options sn seerne dee ini i e E i 29 Diagnostic Options inond uasa eae aa A E a ASE 30 Phone Number Memory Options iii 30 Caller ID OptiO S xi ii sat iran ioni diana 30 Chapter 4 AT Commands S Registers amp Result Codes Inttrodiicti t i xi ii E sat IA I I a ri 32 ATCOMMANAS4 ni nin 33 S Registers wie a a e O 49 ResultiCodest cur ati erro gen 53 Chapter 5 Remote Configuration Introduction A A P T EAE 58 Basic Procedure iero aaa ia 58 jla Ria anioni 58 Changing the Remote Configuration Password ui 58 Changing the Remote Escape Character iii 59 Chapter 6 Callback Security Introducion rnasianiii iaia iaia nani uni soared 62 Setup Procedures acrratata alia la ace e E E 62 Turning Callback Security On and Off 62 Assigning Callback Passw
28. fax The World Wide Web is an excellent source of information about modems in general and modem installation configuration and troubleshooting in particular The fol lowing Web sites are good places to start Costmo s Other Resources Page http modems rosenet net or Curt s High Speed Modem Page http elaine teleport com curt modems html Data Communications FAQ http www best com malch comfaq html Multi Tech Systems Inc http www multitech com 15 MultiModemll User Guide 16 3 Using the Front Panel MultiModemil User Guide Introduction Like any modem your Multi Tech modem operates only under the control of a communication program such as the Trio DataFax program included with the modem It also operates under other general purpose data communication pro grams such as Windows Terminal and HyperTerminal For information on how to use the modem with the communication program of your choice please refer to the program s documentation Modem Configuration Your modem normally is configured through Windows or through the communica tion program you are using The default settings work best for most purposes See Step 3 Install and Configure Your Software in Chapter 2 for help in setting up your communication program You also can configure your modem either through the front panel or by sending AT commands to the modem This chapter describes how to configure it using the front pane
29. online command mode and return to online data mode after a retrain Pulse Dialing P T T Forces pulse non touch tone dialing until a Tcommand or T dial modifier is received Result Codes Enable Disable n 00r1 0 Enable result codes Disable result codes 35 MultiModemll User Guide TOME ty Erik TERSE RESP CAS t Ent VERBOSE RESP CULI ta Ent 36 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Sr Sr n Sr Vn VO V1 WO W1 W2 Select Register r S register number None Selects register Sr as the last register accessed E g S0 The command AT can then be used to read the register and the command AT n can then be used to set the register to value n Set Register Value r S register number n varies None Sets value of register Sr to n where n is entered in decimal format E g S0 1 If the short form AT n is used the value is written to the last accessed S register Read Register Value r S register number None Reads value of register Sr and display it in 3 digit decimal format E g S2 gives the response 043 If the short form AT is used the last accessed S register is read Tone Dialing P T T Forces DTMF touch tone
30. optional number that specifies the highest rate at which the modem may establish a transmit connection The value is decimal coded in units of bps e g 33600 specifies the highest rate to be 33600 bps See Possible rates in the mod table The default is 33600 for 33600 bps Command Kn MNP Extended Services Values n 0 1 0r2 Default 0 Description Enables or disables conversion of a V 42 LAPM connection to an MNP 10 connection KO Disables V 42 LAPM to MNP 10 conversion K1 Enables V 42 LAPM to MNP 10 conversion K2 Enables V 42 LAPM to MNP 10 conversion inhibits MNP Extended Services initiation during V 42 LAPM answer mode detection phase 46 4 AT Commands S Registers and Result Codes ENTER HUMBER HL E EHTEE PASSWORD 17 E Ent sE t Command SDR n Distinctive Ring Control Values Default Description SDR 0 SDR 1 SDR 2 SDR 3 SDR 4 SDR 5 SDR 6 SDR 7 Command n Values Description 0 1 442 0 7 0 This command enables or disables detection and reporting of distinctive ring One two or three distinctive ring types can be simultaneously enabled depending upon the value of n The detected ring type is reported in the verbose result code by ap pending the ring type number to the end of the RING message Disables distinctive ring Any valid ring detected is reported as RING Enables distinctive ring type 1 Enables distinctive ring type 2 Enables
31. password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available Assigning Callback Passwords At Command Method 1 Open a terminal program such as HyperTerminal 2 To store a callback password for the first callback memory location type AT CBP01 xxxxxxxxxx where xxxxxxxxxx is the first password and press ENTER The password must be six to ten characters in length 3 To store a callback password for the second callback memory location type AT CBP02 xxxxxxxxxx where xxxxxxxxxx is the second password and press ENTER Note that the memory location number in the command is incremented by one 4 Repeat as many times as necessary up to memory location 30 until all pass words have been entered Front Panel Method 1 Turn on the modem ENTER PASSWORD 2 Starting at the STATUS screen press the following buttons on the front panel LL MRGRARA v Y gt V V gt V gt The ENTER PASSWORD 1 screen appears 3 Press the Enter button on the front panel to select callback memory location 1 A The ENTER PASSWORD screen appears 4 Press the Me or Y button several times to select the first letter in the password 5 Press the button to go to the next letter in the password Note To backspace or to cancel an entry press several times 6 The password must be six to ten characters in length Repeat steps 4 and 5 until the password is entered
32. port speed For instance if you are using a terminal that is limited to 9600 bps set the modems to 9600 bps by sending the command AT SB9600 amp W0 to each modem 3 Following the instructions in Chapter 7 set both modems to two wire leased line mode One should be set as the originate modem and the other as the an swer modem but it does not matter which is which 4 Turn on both units and wait for carrier detect CD 5 On the modem under test short pins 2 and 3 of the RS 232C connector with a paper clip or other metal device C Loopback Tests 6 Enter data from your keyboard Typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeroes Data re ceived by the remote modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to your modem Your modem passes this test if the data received on your monitor is the same as the data entered from your keyboard 7 To exit the test turn off the modems Jumper pins 2 and 3 PHONE LINE LEASED Modem EIA RS232C A under test L o a POWER Fi Local PHONE LINE LEASED EIA RS2320 modem LI o Figure C 5 Back to back test connections 95 MultiModemll User Guide Appendix D Warranty Service and Technical Support Limited Warranty Service 96 Multi Tech Systems Inc MTS war
33. receives the break from the remote modem during a non error corrected connection Clear data buffers and send break to the computer Same as KO Send break immediately to the computer Same as K2 Send break to the computer in sequence with the received data Same as K4 Online command mode The modem receives a Bn command from the computer Clear data buffers and send break to the remote modem Same as NKO Send break immediately to the remote modem Same as K2 Send break to the remote modem in sequence with the trans mitted data Same as K4 Error Correction Mode Selection n 0 5 3 Normal non error correction mode with data buffering Forces amp 06 Direct mode Equivalent of amp M0 and amp Q0 modes Forces amp Q0 V 42 MNP reliable error correction mode The modem at tempts first a V 42 connection and then an MNP connection Failure to make a reliable connection results in the modem hanging up Forces amp Q5 S36 4 and S48 7 V 42 MNP auto reliable mode The modem attempts first to connect in V 42 mode then in MNP mode and finally in non error correction mode with data buffering Forces amp Q5 S36 7 and S48 7 V 42 LAPM reliable mode If the modem cannot make a V 42 connection it disconnects Forces amp Q5 and S48 0 Note The K1 command can override the N4 command MNP reliable mode If the modem cannot make an MNP con nection it disconnects Forces amp Q5 36 4 and S48
34. the Trio Send Fax dialog box opens If you are sending the registration form to your own fax machine or to another fax modem in your office under Temporary recipient type the destination name and phone number in the Name and Number boxes If you are sending the registration form to our offices type Multi Tech Systems in the Company box and 612 785 9874 in the Number box Click Next Dialog Select a cover sheet and then click Next Dialog Type a cover sheet message and then click Next Dialog A preview window opens If the fax looks correct click Send A dialog box appears that shows the progress of the fax transmission When transmission is complete exit Word or Notepad Microsoft Fax is installed in Windows 95 as part of the Microsoft Exchange option To install it under Windows 98 you must locate the tools oldwin95 message us folder on the Windows 98 compact disc Then double click on Wms exe to install Windows Messaging Once you ve installed Windows Messaging double click on Awfax exe to add Microsoft Fax to Windows Messaging You can use Microsoft Fax either as a stand alone fax program or to fax from within another application In the following procedure you will test your fax modem by running Microsoft Fax as a stand alone fax program 1 2 3 14 Depending on which version of the registration file you downloaded use either Microsoft Word or NotePad to open the registration file Fill
35. the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any inter ference that may cause undesired operation WARNING Changes or modifications to this unit not expressly ap proved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interfer ence Causing Equipment Regulations Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada MultiModemll User Guide Chapter 1 Introduction Introduction nak i BS eA ae eh I A n a a aa 2 Product Description ui 2 Features annes e krin Ean EnEn Sa Ro aenar SE AeA KEE Na aS EAEAN rara ila ai 2 What Is in Your Modem Package in 4 Related Manuals nerina 4 Chapter 2 Quick Start Introduetioni cuitiiabade ila lea iaia 6 What Yow WillNeed iuiia lenta sa Are daret bdot b tt ani 6 Wesupplf a ce ge ESA Si d a ott Na aa 6 XOvsu IV si i A e ae 6 Safety Warnings uchii spes e E ena
36. to send the commands automatically Fortunately communications programs make daily operation of modems effortless by hiding the commands from the user Most users therefore need to use AT commands only when reconfiguring the modem e g to turn autoanswer on or off The format for entering an AT command is ATXn where X is the command and n is the value for the command sometimes called the command parameter The value is always a number If the value is zero you can omit it from the command thus AT amp W is equivalent to AT amp WO0 Most commands have a default value which is the value that is set at the factory The default values are shown in the AT Commands section which begins on the next page You must press ENTER to send the command to the modem Any time the modem receives a command it sends a response known as a result code The most common result codes are OK ERROR and the CONNECT messages that the modem sends to the computer when it is connecting to another modem For a table of valid result codes see Result Codes at the end of this chapter You can issue several commands in one line in what is called a command string The command string begins with AT and ends when you press ENTER Spaces to separate the commands are optional they are ignored by the command interpreter The most familiar command string is the initialization string which is used to configure the modem when it is turned on or reset or when your
37. 0 Y Ymodem G protocol 80 Z Zmodem protocol 80
38. 128 Single Line Connect Message n Oorl 0 Disables single line connect message Connect messages are controlled by the X W and 595 settings Enables single line connect messages in the format CONNECT lt Serial Port Speed gt lt Modulation gt lt Protocol gt lt Compression gt lt Line Speed gt lt Voice and Data gt Connect messages are dis played in the single line format subject to the commands V and Q In non verbose mode V0 single line connect messages are disabled and a single numeric result code is generated for CONNECT Command Values Default Description MS MS MS 4 AT Commands S Registers and Result Codes Modulation Selection See description See description This extended format command selects modulation and op tionally enables or disables automode specifies the lowest and highest connection rates selects p Law or A Law codec type and specifies the highest transmit rate using one to five subparameters The command format is MS mod automode min_RX_rate max_RX_rate x_law reserved max_TX_rate lt CR gt Subparameters that are not entered retain their current value Commas separate optional subparameters and should be in serted to skip a subparameter Example MS 0 lt CR gt disables automode and keeps all other settings at their current values Reports current options in the format mod automode min_RX_rate max_RX_rate x_law reserved max_TX
39. 255 50 Sets the time the modem waits for a carrier signal before aborting a call Also sets the wait for silence time for the dial modifier and the time the modem waits for the dial tone after encountering W in the dial string S8 seconds 0 255 2 Sets the length of the pause caused by a comma character in a dialing command S9 100 ms 1 255 6 Sets the time in tenths of a second that the carrier must be present before the modem considers it valid S10 100ms 1 255 14 Sets how long a carrier signal must be lost before the modem disconnects S11 1 ms 50 255 95 Sets spacing and duration of dialing tones 12 20ms 0 255 50 Defines the maximum period in fiftieths of second allowed between receipt of the last character of the three escape character sequence from the computer and the send ing of the OK result code to the computer Escape code guard time 49 MultiModemll User Guide Register Unit Range Default Description S13 ESTORE 15 fates S17 S18 S24 25 S26 29 S30 32 33 35 50 decimal minutes minutes seconds seconds 10 ms async 1ms sync 10 ms 10 ms 10 ms decimal decimal decimal 0 1 127 10 255 0 255 0 255 0 255 0 255 0 255 0 255 0 1 255 0 255 0 255 0 1 42 Sets the ASCII code for the remote configu ration escape character ATS13 0 amp W dis ables remote configuration 30 Sets the length of time the m
40. 33 Break Control command 43 break signal 43 C cable pinouts 104 105 call card tone 34 Call Waiting 79 Callback Enable Disable command 48 65 callback security 29 62 66 calling procedure 65 commands 65 66 enabling and disabling 29 48 65 menu options 23 29 30 passwords 29 47 66 setup procedures 62 65 storing a callback number 29 47 65 Caller ID 10 80 81 AT command 48 menu options 25 30 Canadian regulations 86 carriage return character 49 carrier loss disconnect time setting 49 CD Carrier Detect AT command 37 indicator 92 menu options 23 28 cellular operation 46 Clear to Send command 40 COMM DRV 80 81 comma setting pause time 49 command mode 32 command mode options 22 command string 32 communication programs 10 77 Communication Standard command 33 Communications Mode command 39 communications programs 32 compression data 3 81 configuration selecting reset configuration 42 storing 10 41 Connect Message Control command 36 connect messages 11 53 55 connecting the modem 7 country code displaying 34 CTS Clear to Send AT command 40 menu options 23 28 timeout 526 50 D data buffering 39 data calling tone 50 Data Carrier Detect command 37 data communications testing 11 data compression 3 81 AT command 42 selection S46 52 data mode 32 35 93 Data Set Ready Control command 40 Data Terminal Ready command 10 38 DCD Control command 37 default settings 10 38 Diagnostic Op
41. 7 MultiModemil User Guide COMMAND MODE OPTI OPTIONS 4 4 SYHC ASYHC OPTIONS 4 4 RESET FACTORY DEFAULTS 24 COMMAND MODE OPTIONS The following screens are used to configure result code responses EMABLE DISHBLE RESPONSE 4 4 VERBOSESTERSE RESPOHSE ENABLE DISABLE RESPONSE Use the gt and Enter buttons to enable or disable the sending of result codes to the computer Same as the Q0 and Q1 commands VERBOSE TERSE RESPONSE Use the gt and Enter buttons to select verbose or terse result codes Same as the VO and V1 commands SYNC ASYNC OPTIONS Use the gt and Enter buttons to select the method of data transmission ASYHO HORM ien t En RSYNC U Z8bis7 tata Ery SYHC MORM tata Ery l 23bis HDLC HRZ tst En U 25bis HDLC HEZI t2 Ern DERDBESIBESHNEE Ent ASYNC NORM Normal asynchronous transmission using the AT command set ASYNC V 25bis Asynchronous transmission using the V 25bis command set SYNC NORM Normal synchronous transmission using any command set V 25bis HDLC NRZ V 25bis synchronous transmission using NRZ encoding Not implemented V 25bis HDLC NRZI V 25bis synchronous transmission using NRZI encoding Not implemented V 25bis BISYNC V 25bis bisynchronous transmission Not implemented RESET FACTORY DEFAULTS Use the gt and Enter buttons to reset Profile 0 and the modem s active configuration to the factory def
42. 86 command to read the value 0 Normal disconnect no error occurred 4 Loss of carrier 5 V A2 negotiation failed to detect an error correction modem at the other end 9 The modems could not find a common protocol 12 Normal disconnect initiated by the remote modem 13 Remote modem does not respond after 10 retransmissions of the same message 14 Protocol violation 595 decimal 0 15 0 The bits in this register can be set to over ride some of the W command options A bit set to a 1 in this register enables the corre sponding result code regardless of the W setting Bit 0 CONNECT result code indicates DCE speed instead of DTE speed Bit 1 Append ARQ to CONNECT XXX result code in error correction mode Bit2 Enable CARRIER XXXX result code Bit3 Enable PROTOCOL XXXX result code Bit 4 Reserved Bit5 Enable COMPRESSION result code Bit 6 Reserved Bit 7 Reserved 52 4 AT Commands S Registers and Result Codes Result Codes In command mode your modem can send the following responses called result codes to your computer Result codes are used by communications programs and can also appear on your monitor Terse Verbose ________ Description ______ 0 OK Command executed 1 CONNECT Modem connected to line 2 RING Ring signal detected 3 NO CARRIER Carrier signal lost or not detected 4 ERROR Invalid command 5 CONNECT 1200 Connected at 1200 bps 6 NO DIALTONE No dial tone detected 7 BUSY Busy signal detected 8
43. Connected at 38667 bps V 90 mode 186 CARRIER 38667 38667 bps data carrier detected V 90 mode 187 CONNECT 41333 Connected at 41333 bps V 90 187 CARRIER 41333 41333 bps data carrier detected V 90 188 CONNECT 42667 Connected at 42667 bps V 90 188 CARRIER 42667 42667 bps data carrier detected V 90 189 CONNECT 45333 Connected at 45333 bps V 90 189 CARRIER 45333 45333 bps data carrier detected V 90 190 CONNECT 46667 Connected at 46667 bps V 90 190 CARRIER 46667 46667 bps data carrier detected V 90 191 CONNECT 49333 Connected at 49333 bps V 90 191 CARRIER 49333 49333 bps data carrier detected V 90 192 CONNECT 50667 Connected at 50667 bps V 90 192 CARRIER 50667 50667 bps data carrier detected V 90 193 CONNECT 53333 Connected at 53333 bps V 90 193 CARRIER 53333 53333 bps data carrier detected V 90 194 CONNECT 54667 Connected at 54667 bps V 90 194 CARRIER 54667 54667 bps data carrier detected V 90 F4 FCERROR V 21 signal received high speed fax expected V 27 V 29 V 33 or V 17 55 MultiModemll User Guide 56 9 Remote Configuration MultiModemll User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MultiModemII mo dem for maintenance or troubleshooting as if you were on site Basic Procedur
44. Dial backup and leased line restoral setup is complete Note Registers 15 and 517 can also be changed using the Sr n AT command See Chapter 4 73 MultiModemll User Guide 74 6 Solving Problems MultiModemll User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective How ever it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter None of the LEDs light when the modem is on The modem does not respond to commands The modem dials but is unable to make a connection The modem disconnects while online The modem cannot connect when answering File transfer is slower than it should be Data is being lost There are garbage characters on the monitor The modem doesn t work with Caller ID Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support see Appendix D None of the Indicators Light 76 When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test and the liquid crystal display LCD should light If the LEDs and LCD remain off the modem is probably not r
45. Hn HO H1 10 Il 2 13 14 I5 16 n 0 3 none Dial a number previously stored in directory number y by the amp Zy x command Example ATDS 3 Echo Command Mode Characters n Oorl 1 Do not echo keyboard input to the terminal Do echo keyboard input to the terminal Hook Control n Oorl 0 Go on hook hang up and terminate any amp T test that is in progress Go off hook make the phone line busy and enter command mode Information Request n 0 6 None Display the product code Example MT5600BA Calculate the ROM checksum and display the least significant byte in decimal format Calculate the ROM checksum and compare it to the prestored checksum displaying OK if they match or ERROR if they do not Display the controller firmware version F the basic model V90 the application code A and the interface type code 1 in the format VF FFF V90_AI The application codes are D for desk top and L for low power PCMCIA The interface codes are S for serial and P for parallel Example V2 210 V90_2M_DLS Display the OEM defined identifier string in either binary or ASCII format Display the country code Example 022 Display the modem data pump model and internal code version Example RCV56DPF PLL L8571A Rev 29 00 29 00 4 AT Commands S Registers and Result Codes PULSE Ent EHRELE RE COB DISABLE Fi Col SERE des is Erk ESF 7 t Erik Command Values Default De
46. How I dial from this location boxes If you must dial 9 to access an outside line you should type 9 in both the local and the long distance boxes unless your phone system has a spe cial requirement Click OK then click Dial You will know you have reached a modem by the harsh sounds of the modem handshake When the BBS welcome screen appears in the HyperTerminal window type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a questionnaire appears You must complete the questionnaire to use the BBS on your first call Press ENTER until the main menu appears From the main menu you have access to two areas the File Menu and News For help with menu commands type In the Main Menu type F and press ENTER to access the File Menu then type D and press ENTER to download At the file name prompt if you have Microsoft Word 6 0 or later type register doc and press ENTER If you do not have Microsoft Word type register txt and then press ENTER 13 14 15 16 17 2 Quick Start Press ENTER twice more Type Z and press ENTER to select the Zmodem transfer protocol The download begins automatically As the file is copied to the HyperTerminal folder a dialog box reports on the progress of the download If the download fails your baud rate may be set too high Log off set the COM port baud rate lower
47. Monitor Values n 0 1 0r2 Default 2 Description Controls whether or not the modem will automatically moni tor the line quality and request a retrain 90E1 or fall back to a lower speed when line quality is insufficient and fall forward to a faster speed when line quality is sufficient E2 E0 Disable line quality monitor and auto retrain E1 Enable line quality monitor and auto retrain E2 Enable line quality monitor and fallback fall forward Command L Line Signal Level Values None Default None Description L Returns a value that indicates the received signal level in dBm A 2 The value returned is a direct indication DAA dependent of the receive level at the MDP not at the telephone line connector Examples 009 9 dBm 043 43 dBm and so on Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Q Q U UO0 U1 A0 A1 A2 A3 Bn Kn KO K1 K2 K3 K4 K5 4 AT Commands S Registers and Result Codes Line Signal Quality None None Reports line signal quality DAA dependent as a three digit number Returns the higher order byte of the EQM value Based on the EQM value retrain or fallback fall forward may be initiated if enabled by E1 or E2 PCM Code Selection n 0orl 0 Specifies the PCM
48. NBELE UCID iption CHCIDZ I Ent Description CID 0 CID 1 ENABLE FCID CID 2 CID CID CALLBACK OFE Command DBn t Ent CALLBACK ON ve a _ 9Ent Default Description DBO DB1 Command SBn Values Default Description SB300 n 0 1 0r2 0 Enables or disables Caller ID recognition and reporting Disables Caller ID Enables formatted Caller ID reporting of ICLID SDM Single Data Message and MDM Multiple Data Message packets Enables unformatted Caller ID reporting of any ICLID packet received after the first RING cycle including SDM MDM or call waiting packets Retrieves the current Caller ID mode from the modem Returns the mode capabilities of the modem in a list with each element separated by commas Callback Enable Disable n Oorl 0 Enables or disables callback security When callback security is enabled phone number memory locations 0 4 used for quick dialing and DTR dialing become unavailable and are replaced by callback security memory locations 1 30 The phone num ber memory locations and their contents are restored when callback security is disabled Disables callback security Enables callback security Serial Port Baud Rate n speed in bits per second 57600 Set serial port to 300 bps SB1200 Set serial port to 1200 bps SB2400 Set serial port to 2400 bps SB4800 Set serial port to 4800 bps SB9600 Set serial port to 9600 bps 5B19200 Set seria
49. PBACK Press the and Enter but Aeae tid tons to start the remote digital loopback test The TEST IN PROGRESS screen appears To stop the test press the gt and Enter buttons again Same as the amp T6 command OPTIONS Phone Number Memory Options PHONE NUMBER Use the following screens to list enter and dial stored phone numbers Up to four MEM oP tt phone numbers can be stored The number in memory location 3 is used for DTR dialing if DTR dialing is enabled LIST PHONE LIST PHONE NUMBERS Press the gt button several times to HUMBERS s i i display the phone number stored in each memory location ENTER PHONE ENTER PHONE NUMBERS Use to store up to four phone NUMBERS ts 94 numbers in memory locations 0 3 Each number can have up to 30 characters To scroll through a list of digits and characters press the 2 and V buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter but ton Same as the amp Z commands DIAL STORED DIAL STORED NUMBERS Press the gt and Enter buttons to dial a stored phone number Same as the DS commands HUMBERS 58 Caller ID Options Press the gt and Enter buttons to enable formatted FCID or unformatted UCID i OM Eat Caller ID or to disable Caller ID altogether Same as the CID 0 CID 1 and CID 2 commands Note Since Caller ID information is sent
50. SEE ea gt Ent Orio Ent 2 WIRE PERSER d b 4 WIRE LEASE lt gt 4 WIRE LEASE ANSWER Ent ORIG t Ent ANSWER Ent ERROR CORRECTIOH dP CURRENT SETTING d E rd amp E1 Fit C OH ORES EC AUTO CRELS OPTIONS 4 gt 3 Ent iso Ent EEBOERI TI kol CREG t Ent FLOW CONTROL CURRENT SETTING q HARDUARE FLOW OFTWARE FLOW DETIONS 8 3 res pali za Ent ES e Ent HO FLOW t Ent DIALING pemon PE VERITA kl PES PUREE PENERE PES TOHE pupuan PES PULSE Ltt FI A AL gp ee SETTINGS p BLIND Seer l En SMART lt a tach DIAL HU PESTHI ke ETER HUMBER CTE DIAL REL ke REN GEL lu i e DD OH NENDEGI la EE OFF LL COMMAND MODE EHABLE DISABLE PS CURRE SETTING EHRBLE FESEM DISABLE RESP OPTIONS 44 RESPONSE 4 4 Ga big F555 4 Ent 01 t Ent VERBOSE TERSE CURRE SETTING lt gt VEREOSE RESP TERSE RESP 7 RESPONSE UL l CULI Ert Ent CUBS t Ent CURRENT FERIE FIEVHE FEE FEVHE PARERE lt gt SHE He REVHE AT Ent Ent Ent Sbis HDLC 4 U 25bis jie 4 U 25bis B t Ent HEZ Ent RESET FACTORY RESET TO FAC TORY DEFAULTS 33 HOW a Ent 22 3 Using the Front Panel Advanced Options Trunk Use the Advanced Options
51. TXCLK output at the serial interface Selects external timing The local DTE sources the transmit clock signal on the XTCLK input of the serial interface The modem applies this clock to the TXCLK output at the serial interface 41 MultiModemll User Guide amp X2 Selects slave receive timing The modem derives the transmit clock signal from the incoming carrier and applies it to the TXCLK output at the serial interface Command amp Yn Select Profile for Hard Reset Values n Oorl Default None Description amp Y0 Select profile 0 to be loaded on power up amp Y1 Select profile 1 to be loaded on power up Note See also the amp W and Z commands Command amp Zy x Store Telephone Number ENTER PHONE 17 Mallee LTS x Dialing command Default None rm Description Stores telephone dial string x in memory location y Each tele t Ent phone number dial string can contain up to 30 digits Dial the stored number using the DS y command Note DTR dialing uses the number stored in memory location 3 Command Cn Data Compression Control Values n 0 1 2 0r3 Default 3 Description Enables or disables data compression negotiation The modem can only perform data compression on an error corrected link C0 Disables data compression C1 Enables MNP 5 data compression negotiation C2 Enables V 42bis data compression negotiation C3 Enables both V 42bis and MNP 5 data compression negotiation Command En Line Quality
52. The Modem Dials But Cannot Connect 78 There can be several reasons the modem fails to make a connection Possibilities include e lack of a physical connection to the telephone line e a wrong dial tone e a busy signal e a wrong number e no modem at the other end e a faulty modem computer or software at the other end e incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended re sult codes are enabled by default If they have been disabled include V1X4 in the modem s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress w If the modem reports NO DIALTONE check that the modem s telephone line ca ble is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your buildings telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed 8 Solving Problems The Modem behind a corporate phone svstem PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the inte
53. UMBER ta 1 tt Ent 27 53 57 tat Ent L ENTER HUMBER d b ENTER PASSWORD HUMBER STORED 307 Ent 17 tat Ent 23 MultiModemil User Guide Remote Configuration Options Trunk Diagnostic Options Trunk 24 Use the Remote Configuration Options Trunk to enable or disable remote configura tion on the modem and to change the password When entering the password use the Ng and Y buttons to scroll through the alphabet To go to the next character po sition press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs REMOTE COMFIG EMABLE DISABLE lt gt CURRENT SETTING EHRBLE RCF lt gt DISABLE RC OPTIONS fos REGE CRETA EHABLED Ent i Ent REMOTE CONFIG PASSWORD 33 ENTER PASSWORD A Use the Diagnostic Options Trunk to run loopback tests on the modem When a test is in progress the TM indicator lights Limb Branches Twigs DIAGNOSTIC ANALOG LOOPBACK INITIATE AL TEST IN PROGRESS q p TERMINATE AL OPTIONS gt dagnesassanit 79 Ent Tit el Ent DIGITAL LOOFEREK INITIATE DL TEST IN PROGRESS TERMINATE DL 354 53 Ent gt gt es Ent REMOTE DIGITAL LOOPBACK lt gt THITIATE RDL ada Ent TEST IN PROGRESS lt gt TERMIMATE ROL Ent 3 Using the Front Panel Phone Number Memory Options Trunk The MultiMo
54. _rate Example 56 1 300 56000 0 0 33600 Reports supported options in the format list of supported mod values list of supported automode values list of supported min_RX_rate values list of supported max RX rate values list of supported x_law values list of supported reserved values list of supported max_TX_rate values Example 0 1 2 3 9 10 11 56 64 69 0 1 300 33600 300 56000 0 1 0 1 300 33600 Subparameters mod A decimal number that specifies the preferred modula tion automode enabled or the modulation to use in originat ing or answering a connection automode disabled See the table on the next page automode An optional numeric value that enables or disables automatic modulation negotiation using V 8 bis V 8 or V 32 bis Annex A The options are 0 Disable automode 1 Enable automode default min_RX_rate An optional number that specifies the lowest rate at which the modem may establish a receive connection The value is decimal coded in units of bps e g 2400 specifies the lowest rate to be 2400 bps See Possible rates in the mod table The default is 300 for 300 bps max_RX_rate An optional number that specifies the highest rate at which the modem may establish a receive connection The value is decimal coded in units of bps e g 28800 specifies the highest rate to be 28800 bps See Possible rates in the mod table The default is 56000 for 56000 bps 45 MultiModemi
55. ack security phone numbers in memory locations 1 30 Each number can be up to 30 characters long Same as the CBN command adi Remote Configuration Options REMOTE CONFIG The following screens are used to configure remote configuration options For more information about remote configuration see Chapter 5 Remote Configuration ENABLE DISABLE ENABLE DISABLE R C Use the gt and Enter buttons to turn E remoteconfiguration on or off REMOTE CONFIG REMOTE CONFIG PASSWORD Use to enter the remote con PASSWORD figuration password To scroll through a list of digits and char acters press the 2 and V buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the password press the Enter button 29 MultiModemll User Guide Diagnostic Options DIAGNOSTIC Use the following screens to turn loopback tests on and off For information about how to apply these tests see Appendix C Loopback Tests ANALOG LOOPBACK Press the gt and Enter buttons to start the analog loopback test The TEST IN PROGRESS screen appears To stop the test press the gt and Enter buttons again DIGITAL LOOPBACK Press the gt and Enter buttons to start sat the local digital loopback test The TEST IN PROGRESS screen appears To stop the test press the gt and Enter buttons again Same as the amp T3 command REMOTE DIGITAL LOO
56. and call again To log off the BBS press ENTER type G for good bye and press ENTER twice more In the HyperTerminal window click File and then click Save to save the HyperTerminal connection description Windows Terminal 1 2 Open the Accessories program group and double click on the Terminal icon Select the Settings menu and make the following changes Phone Number Type 1 800 392 2432 if you are in North America or type an overseas access code and 612 785 3702 if you are outside North America Communications Select the COM port the modem is connected to and change the following Baud rate to 19200 Flow control to Hardware and Carrier Detect to checked Modem Commands Select MultiTech If you must dial 9 to get an outside line type ATDT9 in the Dial prefix box include the comma Click File then click Save and save as multibbs trm Click Phone then click Dial to dial the BBS You will know you have reached a modem by the harsh sounds of the modem handshake When the BBS welcome screen appears in the Terminal window type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a ques tionnaire appears You must complete the questionnaire to use the BBS on your first call Press ENTER until the Main Menu appears From the Main Menu you have access to two areas the File Menu and News Fo
57. and then press the Enter button to store it The PASS WORD STORED screen should appear 63 MultiModemll User Guide 7 Press the Enter button again to go to the PASSWORD SETUP screen 8 Press gt gt to go to the ENTER PASSWORD 2 screen 9 Repeat steps 3 7 to enter the next password 10 Repeat as many times as necessary up to memory location 30 until all pass words have been entered Warning There is no way to review an entry to confirm that it has been entered cor rectly If you attempt to look at a password entry by pressing the Enter button for an ENTER PASSWORD n screen it is possible to accidentally erase the entry Assigning Callback Phone Numbers At Command Method 1 Open a data communication program such as HyperTerminal 2 To store a callback phone number in the first memory location type AT CBN01 xxxxxxxxxx where xxxxxxxxxx is the dialing string and press ENTER The dialing string can include the digits 0 through 9 and any of the following characters comma semicolon W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 3 To store a callback phone number in the second memory location type AT CBN02 xxxxxxxxxx where xxxxxxxxxx is the dialing string and press ENTER Note that the memory location number in the command is incremented by one 4 Repeat as many times as necessary through memory location 30 until all dial ing strings have been ente
58. are use the MS command instead Sets the delay between the modem s receipt of the H command to disconnect or high to low transition of DTR if the modem is pro grammed to follow the signal and the disconnect operation Applies only to error correction connections This register can be used to ensure that data in the modem buffer is sent before the modem disconnects If 38 is set to a value between 0 and 254 the modem waits for the remote modem to ac knowledge all data in the modem buffer before disconnecting If S38 is set to 255 the modem does not time out and continues to 51 MultiModemll User Guide Register Unit Range Default Description attempt to deliver data in the buffer until the connection is lost or the data is delivered S46 decimal 136 138 138 Enables or disables data compression 136 Error correction without compression 138 Error correction with compression S48 decimal 0 7 128 7 Enables or disables LAPM negotiation An invalid value is treated as a 128 value 0 Disables negotiation and proceeds with LAPM 7 Enables negotiation 128 Disables negotiation and proceeds at once with the fallback action specified in 36 Can be used to force MNP S86 decimal 0 4 5 9 n a When the modem issues a NO CARRIER 12 13 14 result code a value is written to this register to help determine the reason for the failed connection 86 records the first event that contributes to a NO CARRIER message Use the S
59. arrier detected 161 CARRIER 54000 54000 bps data carrier detected 162 CARRIER 56000 56000 bps data carrier detected 165 CONNECT 32000 Connected at 32000 bps 166 CONNECT 34000 Connected at 34000 bps 167 CONNECT 36000 Connected at 36000 bps 168 CONNECT 38000 Connected at 38000 bps 169 CONNECT 40000 Connected at 40000 bps 170 CONNECT 42000 Connected at 42000 bps 171 CONNECT 44000 Connected at 44000 bps 172 CONNECT 46000 Connected at 46000 bps 173 CONNECT 48000 Connected at 48000 bps 174 CONNECT 50000 Connected at 50000 bps 175 CONNECT 52000 Connected at 52000 bps 176 CONNECT 54000 Connected at 54000 bps 177 CONNECT 56000 Connected at 56000 bps 180 CONNECT 28000 Connected at 28000 bps V 90 mode 180 CARRIER 28000 28000 bps data carrier detected V 90 mode 181 CONNECT 29333 Connected at 29333 bps V 90 mode 181 CARRIER 29333 29333 bps data carrier detected V 90 mode 182 CONNECT 30667 Connected at 30667 bps V 90 mode 182 CARRIER 30667 30667 bps data carrier detected V 90 mode 183 CONNECT 33333 Connected at 33333 bps V 90 mode 183 CARRIER 33333 33333 bps data carrier detected V 90 mode 184 CONNECT 34667 Connected at 34667 bps V 90 mode 184 CARRIER 34667 34667 bps data carrier detected V 90 mode 54 4 AT Commands S Registers and Result Codes Terse Verbose Description _ _______ 185 CONNECT 37333 Connected at 37333 bps V 90 mode 185 CARRIER 37333 37333 bps data carrier detected V 90 mode 186 CONNECT 38667
60. aults Same as the AT amp F amp W command string Advanced Options RS232 OPTIONS Saks 28 RS232 OPTIONS The following screens are used to configure the RS 232 interface DTR OPTIONS fat CARRIER DETECT OPTIOWS 4 4 CTS OPTIONS oy DTR OPTIONS Use the gt and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer DTR NORMAL causes the modem to hang up IGNORE DTR allows operation with computers that do not provide DTR and RESET ON DTR W causes the modem to perform a soft reset as if the Z command were received Same as the amp D0 amp D2 and amp D3 commands CARRIER DETECT OPTIONS Use the gt and Enter buttons to select whether CD will be forced high CD FORCED ON or whether it will go high when the remote modem s carrier signal is detected and go low when the carrier signal is not detected CD NORMAL Same as the amp C0 and amp C1 commands CTS OPTIONS Use the gt and Enter buttons to select whether the CTS state will follow the RTS state when on line CTS NORM or whether CTS will always be high CTS ON Same as the amp RO and amp R1 commands 3 Using the Front Panel DIRLBACKUF LL DIALBACKUP LL OPTIONS The following screens are used to configure dial OPTIONS 3 4 backup for four wire leased line operation For more information see Chapter 7 Leased Line Operation DIAL BACKUP DIAL BACKUP NUMBER Use to ente
61. between the first and second ring register S0 must be set to 2 or more rings for the modem to receive Caller ID information 30 4 AT Commands S Registers amp Result Codes MultiModemll User Guide Introduction 32 AT commands are used to control the operation of your modem They are so called because each command must be preceded by the characters AT to get the ATtention of the modem AT commands can be issued only when the modem is in command mode or online command mode The modem is in command mode whenever it is not connected to another modem The modem is in data mode whenever it is connected to another mo dem and ready to exchange data Online command mode is a temporary state in which you can issue commands to the modem while connected to another modem To put the modem into online command mode from data mode you must issue an escape sequence followed immediately by the AT characters and the command e g ATH to hang up the modem To return to data mode from online command mode you must issue the command ATO To send AT commands to the modem you must use a communications program such as the HyperTerminal applet in Windows 95 98 and NT 4 0 or the Trio com munications program included with your modem You can issue commands to the modem either directly by typing them in the terminal window of the communica tions program or indirectly by configuring the operating system or communica tions program
62. communications software calls another modem 4 AT Commands S Registers and Result Codes AT Commands MANUAL ANSWER Ent ENTER NUMBER bls Command Values Description Command Values Description Command Values Description Command Values Description Command Values Default Description Command Values Default Description AT ENTER Bn BO B1 Ds 0 9 Attention Code n a The attention code precedes all command lines except A and the escape sequence Key n a Press the ENTER or RETURN key to execute most commands Answer n a Answers an incoming call before the final ring Repeat Last Command n a Repeats the last command string Do not precede this com mand with AT Do not press ENTER to execute Communication Standard Setting n Oorl 1 Selects ITU T V 22 mode when the modem is at 300 or 1200 bps Selects Bell 212A when the modem is at 300 or 1200 bps Dial s dial string phone number and dial modifiers none Dials telephone number s where s may up to 40 characters long and include the following dial string modifiers Spaces parentheses and hyphens are ignored Digits 0 through 9 The star digit tone dialing only The pound digit tone dialing only A B C and D tone digits Country specific some countries may prohibit these digits L Redial last number Must be placed immediately after ATD P Sele
63. ct pulse dialing until a T is encountered Affects current and subsequent dialing T Select tone dialing until a P is encountered Affects current and subsequent dialing W Wait for a new dial tone before continuing to dial X2 or X4 must be selected Pause during dialing for time set in register S8 Return to command mode after dialing Place at end of dial string Hook flash Causes the modem to go on hook for the time specified in 29 then off hook again Wait for silence Causes the modem to wait for 5 seconds of 33 MultiModemll User Guide DIAL HUMBER G7 ta ta Ent DIAL HUMBER 17 ta t Ent DIAL HUMBER 27 fa da Ent DISCOHHECT7 BE 34 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description silence before processing the next part of the command If silence is not detected within the time set in register S7 the modem returns a NO ANSWER or BUSY code Toggle data calling tone on or off Applies only to current dialing attempt Detect credit card bong tone If the tone is not detected within the time specified by S7 US models the modem aborts the rest of the sequence and hangs up The character should follow the phone number and precede the user s call card number e g ATDT1028806127853500 123456789 DS y Dial Stored Telephone Number En EO El
64. d remote configuration e Automatically disables compression when transferring already compressed files e Can autodial redial pulse rotary and touch tone dial e Detects dial tones and busy signals for reliable call progress detection e Compatible with the standard AT command set used by most communication programs e Supports the H 324 protocol videophone ready e Supports Plug and Play PnP e Can be flash upgraded Fax e Supports V 17 Class 1 Class 2 and Group 3 fax standards allowing it to commu nicate with other fax modems as well as with fax machines e Sends and receives faxes from your computer at 14 400 bps 9600 bps 7200 bps 4800 bps 2400 bps or 300 bps MultiModemili User Guide What Is in Your Modem Package Your modem package has several components Make sure you have them all before trying to operate your modem Your package should include e An MT5600BA or MT5600 BL modem e A wall mount transformer e One MT5600BA or three MT5600BL modular telephone cables e A printed Quick Start Guide e This User Guide on disk e An installation disk e A CD containing Trio data and fax software If any of these items are missing please contact Multi Tech Systems or your dealer dis tributor see Appendix D for information on contacting Multi Tech via telephone fax bulletin board service or the Internet Related Manuals The following manuals are available from the Multi Tech World Wide Web and FTP
65. data fax voice discrimination 4 AT Commands S Registers and Result Codes Register Unit Range Default Description 0 LAPM Failure Control Specifies the fall back action to take in the event of an LAPM negotiation failure These fallback options are initiated immediately upon connection if S48 is set to 128 If an invalid number is entered 36 acts as if the default value has been entered See 48 S36 37 38 decimal 0 7 7 decimal 0 12 0 seconds 0 254 255 20 0 1 2 Modem disconnects Modem stays online and a direct mode connection is established Reserved Modem stays on line and a normal mode connection is established An MNP connection is attempted and if it fails the modem disconnects An MNP connection is attempted and if it fails a direct mode connection is established Reserved An MNP connection is attempted and if it fails anormal modem connection is established Sets the maximum V 34 speed at which the modem attempts to connect The default value attempts an automode connection If NO is active connection is attempted at the most recently sensed serial port speed MS command settings are updated to the appropriate values If N1 is active connection is attempted at the highest possi ble speed MS settings are updated to 11 1 300 33600 to reflect V 34 automode 300 bps minimum speed and 33600 bps maximum speed Supported only for com patibility with existing softw
66. data on the telephone network normally is converted from digital to analog only once before it reaches your modem Upstream transmissions and transmissions between client modems are limited to data rates of 33 6K bps as are downstream transmissions that are converted more than once on the telephone network Both models support two wire leased line operation The MT5600BL model also supports four wire leased line operation with dial backup and automatic leased line restoral Please note that because leased line operation consists of two client mo dems connected to each other the maximum leased line data rate is 33 6K bps The MultiModemil offers interactive automatic dialing You can store four command lines or telephone numbers of up to 30 characters each in the modem s nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy sig nals for reliable call progress detection It can also detect AT amp T calling card tones It is FCC registered for connection to telephone networks without notification to the telephone company The MultiModemil front panel includes a liquid crystal display and four buttons that together can be used to display the current connection status of the modem or to configure the modem The MultiModemlII also can be configured through stan dard AT commands General e Complies with major ITU T TIA and EIA international standards to ensure com patibility with other modems e Uses DTMF a
67. demiI can store up to four telephone numbers for speed dialing Use the Phone Number Memory Options Trunk to store list and dial these numbers When entering a number use the Ne and VW buttons to scroll through the available digits and dialing commands To go to the next position press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs PHOME HUMBER d b LIST PHOHE PHOME 8 PHOME 1 gt PHOME 2 EZ OPS EA NUMBERS 4 4 PHONE 3 ENTER PHONE d ENTER PHONE B7 ENTER PHONE 17 ENTER PHONE 27 NUMBERS 4 4 ts Ent ts Ent ts Ent ENTER PHOME 37 Ent DIAL STORED PE HUMBERS CIAL HUMBER B7 CIAL HUMBER 17 CIAL HUMBER 27 ts Ent ts Ent ts Ent DIAL NUMBER 37 t Ent Caller ID Options Trunk Use the Caller ID Options Trunk to enable or disable Caller ID operation Limb Branches Twigs CALLER I D 4 gt CURRENT SETTING lt gt ENABLE FCID lt gt EHBEBLE UCID OPTIONS 4 C IDG brt CRCIDIO 4 Ent CRCIDZIO 4 Ent DISABLE CID C CIDO Ent 25 MultiModemil User Guide Menu Options Status STATUS IDLE dot STATUS OHLIME 4 4 RINGING 26 This section describes important LCD screens and options Many but by no means all of the options have AT command equivalents Status screens display the curren
68. e The following steps are valid regardless of whether the connection is established by the local or the remote MultiModemII modem Setup 1 2 Establish a data connection with a remote MT5600BA or MT5600BL modem Send three asterisks to initiate remote configuration The remote modem responds Online Remote Access Remote password Type the remote configuration password and then press Enter The default is MULTITECH It is not case sensitive e Ifthe password is incorrect the word CONNECT appears and the local modem is returned to online mode e Ifthe password is correct an gt AT_ command prompt appears Type AT commands to configure the remote modem It is not necessary to precede the commands with AT When you have finished configuring the remote modem type E and press ENTER to exit remote configuration mode and return to online data mode You can now break the connection in the normal way Note The dialing command is not allowed in remote configuration mode Multi Tech modems are shipped with a default setup password MULTITECH Be cause anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Remote Configuration Password 58 The remote configuration password can be changed only from the front panel of the modem 1 2 Turn on the modem
69. e 1300 Hz mark 2100 Hz space Transmit answer 1300 Hz mark 2100 Hz space Receive answer 390 Hz mark 450 Hz space Carrier Frequencies Transmit originate 980 Hz mark ITU T V 21 1180 Hz space 0 300 bps Receive originate 1650 Hz mark 1850 Hz space Transmit answer 1650 Hz mark 1850 Hz space Receive answer 980 Hz mark 1180 Hz space Carrier Frequencies Transmit originate 1270 Hz mark Bell 103 113 1070 Hz space 0 300 bps Receive originate 2225 Hz mark 2025 Hz space Transmit answer 2225 Hz mark 2025 Hz space Receive answer 1270 Hz mark 1070 Hz space Fax Carrier V 21 Ch2 half duplex Frequencies 1650 Hz mark 1850 Hz space for transmit originate 1650 Hz mark 1850 Hz space for transmit answer V 27ter 1800 Hz originate answer V 29 QAM 1800 Hz originate answer V 17 TCM 1800 Hz originate answer 11 dBm dial up 9 dBm leased line 0 01 Transmission Level Frequency Stability 89 MultiModemll User Guide 90 Receiver Sensitivity AGC Dynamic Range Interface Connectors Cables Diagnostics Indicators Speaker Manual Controls Environmental Power Requirement Power Consumption Dimensions Weight Limited Warranty 43 dBm under worst case conditions 43 dB TIA EIA RS 232C ITU T V 24 V 28 DB25F RS 232C connector two RJ 11 phone jacks BA mod el or three RJ 11 phone jacks BL model power connector One 14 foot RJ 11 phone cable USA country specific cord for UK and International
70. e in the serial cable Make sure it is firmly connected at both ends w Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer w Peripheral expansion cards such as sound and game cards might include a seri al port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your communication port Be sure to disable any unused ports Windows 3 1x To look for address or IRQ conflicts in Program Manager select File Run type MSD and press ENTER Then select Mouse COM Ports and IRQ Status and note the addresses and IRQs that are in use If you find an IRQ conflict note which IRQs are not being used then change one of the conflicting devices to use one of the unused IRQs If you find an address conflict change the address of one of the conflicting devices To change a port address or IRQ in Windows 3 1x double click the Control Panel icon then the Ports icon Click on the port you want to change click Settings 77 MultiModemll User Guide click Advanced and select the new port address and or interrupt If you wish to use COM3 or COMA note that COM3 shares an IRQ with COMI as does COM4 with COM2 so you should change their IRQs to unused ones if possible Windows 9x Right click on My Computer select P
71. e transfer can be marginally slower with data com pression enabled than with it disabled Y Does your Internet service provider ISP use the same 56K protocol as your mo dem The default setting of your modem is to connect using either the K56flex or the V 90 protocol depending on which one the ISP modem is using If your ISP uses the X2 protocol the maximum speed you will be able to connect at is 33 600 bps Check with your ISP to see which protocols it supports and check the Multi Tech Web site for the latest developments in V 90 w Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable 8 Solving Problems Data Is Being Lost w If you are using data compression and a high speed serial port set the serial port baud rate to four times the data rate w Your UART might not be reliable at serial port speeds over 9600 bps or 19 200 bps Turn off data compression reset your serial port speed to a lower rate or replace your serial port with a faster one w Make sure the flow control method you selected in software matches the method selected in the modem If you are using the modem with a Macintosh you might have the wrong cable for hardware flow control w If you are running under Windows 3 1 and have a 16550AFN UART you might need to turn on the 16550 s data buffers and or replace the Windows s
72. eceiving power w Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip w If the modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on w Make sure the transformer module is firmly connected to the modem and to the wall outlet or power strip w If the power strip is on and the modem switch is on try moving the modem power supply to another outlet on the power strip w Test that the outlet is live by plugging another device such as a lamp into it Y The modem or transformer module may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or transformer module may be defective Call Technical Support for assistance CAUTION Do not under any circumstances replace the transformer module with one designed for another product doing so can damage the modem and void your warranty 8 Solving Problems The Modem Does Not Respond to Commands w Make sure the modem is plugged in and turned on See None of the Indicators Light w Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt w Make sure you are in terminal mode in your data communication program then type AT and press ENTER If
73. eing used DISCONNECT Press the Enter button to force the modem to hang up Same as the ATH command DISCOHHECT7 ie Ert RINGING A remote modem or caller is attempting to establish a connection One option is available from this screen by pressing the gt button MANUAL ANSWER Forces the modem to answer the phone You can use this option to establish a connection if autoanswer is turned off S0 0 Same as the ATA command 3 Using the Front Panel Basic Options The following screens are used to configure the modem s basic operating conditions ONLINE OPTIONS The following screens are used to configure the online opera fai tion of the modem LINE TWPE g LINE TYPE OPTIONS Use the and Enter buttons to select from the following line types dial up PSTN two wire leased line originate or answer and four wire leased line originate or answer ERROR CORRECTION ERROR CORRECTION OPTIONS Use the gt and Enter but tons to turn error correction on or off or to select automatic er ror correction Same as the amp E0 amp E1 and amp E2 commands FLOW CONTROL FLOW CONTROL OPTIONS Use the gt and Enter buttons to OPTIONS select no flow control hardware flow control or software flow control Same as the amp E3 amp E4 and amp E5 commands OPTIOWS 4 4 DIALING OPTIONS DIALING OPTIONS The following screens are used to configure dialing options or to dial manually Fatal TONE PULSE
74. elf test a test pattern is looped back and checked by the modem If no connection exists ERROR is returned When the test is terminated the number of detected errors is reported to the computer Starts local analog loopback V 54 Loop 3 with self test If a connection exists the modem hangs up before the test begins When the test is terminated the number of detected errors is reported to the computer Display Current Configuration 0 None Displays the current active configuration Display Last Connection Statistics 1 None Displays statistics for the last connection Store Current Configuration n Oorl None Stores current modem settings in nonvolatile memory as Profile 0 Profile 0 is loaded instead of the factory defaults at power on if amp Y0 is set and by the ATZ command Stores current modem settings in nonvolatile memory as Profile 1 Profile 1 is loaded instead of the factory defaults at power on if amp Y1 is set and by the ATZ1 command Note See also the Z amp F and amp Y commands Synchronous Clock Source n 0 1 0r2 0 Selects the source of the transmit clock for synchronous mode In asynchronous mode the transmit and receive clocks are turned off In synchronous mode the clocks are turned on with a frequency of 1200 Hz or faster corresponding to the speed that is selected for modem operation Selects internal timing The modem generates the transmit clock signal and applies it to the
75. er the tele phone jack and AC power Y You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again w If you were online with a BBS or an online service like CompuServe it might have hung up on you because of lack of activity on your part or because you ex ceeded your time limit for the day Try again The Modem Cannot Connect When Answering Y Autoanswer might be disabled Turn on autoanswer in your datacomm program or send the command ATS0 1 ATS0 2 if you have Caller ID service to your modem in terminal mode File Transfer Is Slower Than It Should Be 80 Y You might have an older UART For best throughput install a 16550AFN UART or a Multi Tech ISI serial port card See the Quick Start chapter for information on how to identify your UART w If you are running under Windows 3 1 and have a 16550AFN UART you must replace the Windows serial driver COMM DRV to take full advantage of the UART s speed w If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead w Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed w Are you downloading a compressed file with MNP 5 hardware compression en abled Since hardware data compression cannot compress a file already compressed by an archiving program th
76. er than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Run your favorite terminal program and dial in to the Multi Tech BBS at 800 392 2432 North America or 612 785 3702 local and international If you followed the download test in the Quick Start chapter your terminal program should already be configured for the Multi Tech BBS When the BBS welcome screen appears type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a questionnaire appears You must complete the questionnaire to use the BBS on your first call Press ENTER until the main menu appears From the main menu you have access to two areas the Files Menu and News For help with menu commands type In the Main Menu type F and press ENTER to access the Files Menu In the Files Menu type L and press ENTER then type L and press ENTER again A two column list of file areas appears Press ENTER until the modem firmware area for your country is listed Type the number of the modem firmware area for your country and press ENTER Type L and press ENTER to list the files in the selected area Press ENTER until your modem model number appears Look at the version number for your modem 11 If the version
77. erial driv er COMM DRV w Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable There Are Garbage Characters on the Monitor w Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software Y You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time Y At speeds above 2400 bps the remote modem might not use the same transmis sion or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters w Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID w Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller ID information Check your ini tialization string and if necessary change it to set the modem to answer after the
78. herwise enter D again to start the download process Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol If you select Zmodem the transfer begins automatically If you select another protocol you might have to initiate the transfer yourself In most data commu nications programs the PAGE Down key initiates the download When the download is complete press ENTER to return to the File Menu To exit the BBS type G and press ENTER About the Internet Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com and an ftp site at ftp ftp multitech com To receive support via the Web contact Technical Support at 98 http www multitech com forms email tech support htm D Warranty Service and Technical Support Ordering Modem Accessories SupplyNet Inc can supply you with replacement transformers cables and connec tors for select Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com SupplyNet Online Ordering Instructions 1 Browse to http www thesupplynet com In the Browse by Manufacturer list se lect Multi Tech and then click ED 2 T
79. ich profile is loaded amp Q2 amp Q3 DTR drop causes the modem to hang up Autoan swer is inhibited amp Q5 or amp Q6 and FCLASS 1 or FCLASS 2 Same as for amp Q0 V 42 Error Correction Modes n 0 1 or2 1 V 42 non error correction mode V 42 disabled V 42 auto reliable mode V 42 reliable mode V 42 enabled Modem initiated Flow Control n 3 4 0r5 4 Flow control disabled CTS RTS hardware flow control XON XOFF software flow control Note See also the amp K command Load Factory Settings n Oorl None Load factory configuration 0 Load factory configuration 1 Note See also the Z command Command Values Default Description Command Values Defaults Description Command Values Default Description amp Gn amp G0 amp G1 amp G2 amp Kn amp KO amp K3 amp K4 amp K5 amp K6 amp Mn amp MO amp M1 amp M2 amp M3 4 AT Commands S Registers and Result Codes V 22bis Guard Tone Control n 0 1 or2 0 North America 2 elsewhere Disables guard tone Sets guard tone to 550 Hz Sets guard tone to 1800 Hz Note The amp G command is not used in North America and may not be permitted in some countries Flow Control Selection n 0 3 4 5 or 6 3 data modem mode 6 fax modem and voice modes Disables flow control Enables CTS RTS hardware flow control Enables XON XOFF software flow control Enables transparen
80. igh Set the serial port baud rate to 115 200 bps if your computer has a high speed serial port with a 16550AFN UART or equivalent and Windows 95 or NT 4 0 or set it to 57 600 bps if it has Windows 3 1x If you have an older computer with a 14550 UART set it to 19 200 bps Older Macintosh computers can use a serial port baud rate of 57 600 bps newer ones can use a serial port baud rate of 115 200 bps or 230 400 bps 2 Quick Start To see what UART your serial port uses if you have Windows 3 1x in Program Manager select File Run type MSD and press ENTER Select COM Ports to see the UART type If you have Windows 95 or 98 select Start Settings Control Panel and double click on the Modems icon In the Modems Properties dialog box click the Diagnostics tab click the port the modem is connected to and click More Info to see the UART type Note that both programs will identify a 14550 UART as an 8250A UART If you have an 80386 or later computer your UART is most likely a 14550 or 16550AFN If the software has an autobaud selection make sure it is disabled Autobaud applies only to older modems and can cause problems if enabled If the software allows you to edit the no connect messages NO CARRIER BUSY NO ANSWER NO DIALTONE make sure there is no space between DIAL and TONE in NO DIALTONE Refer to the software manual or online help for other configuration choices in most cases you can accept the default values
81. ile dialog box select All files in the Files of type box and double click the name of the firmware code file e g 5600BL S37 The firmware code is now sent to your modem Wait until you receive a mes sage stating that the modem has been successfully programmed Once modem activity has stopped and youseea Device Successfully Programmed message type ATI3 and press Enter If the upgrade was success ful your modem should display the new firmware version Step 7 Restore Your Parameters Your modem has been updated You can now open your terminal program to repro gram your modem parameters or to confirm the update by typing ATI3 in the termi nal window and pressing ENTER 103 MultiModemll User Guide Appendix F Cable Pinouts RS 232 Pinouts DTE DB 25 DCE DB 25 connector connector Figure F 1 25 pin to 25 pin RS 232 cable DTE DB 9 DCE DB 25 connector connector Figure F 2 9 pin to 25 pin RS 232 cable 104 F Cable Pinouts DTE Mini DIN DCE DB 25 8 pin connector connector TxD Figure F 3 Macintosh cable Leased Line Pinouts 2345 Red Tip Green Ring RJ 11 To Terminal Modular Plug Block Screws Figure F 4 Two wire leased line cable 2345 Transmit Pair Green Yellow Receive Pair RI 11 To Terminal Modular Plug Block Screws Figure F 5 Four wire leased line cable 105 MultiModemll User Guide Appendix G ASCII Character Map Cirl Code He
82. ion prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS If you are outside the USA your local distributor of Multi Tech products usually of fers the quickest and most economical repair option If necessary you may send your modem to our Mounds View factory in the USA A modem that is shipped to us from outside the USA must have a Returned Materials Authorization RMA and shipping instructions To return a modem for repair from inside the USA no RMA is required simply send it to us freight prepaid Include a description of the problem a return shipping address and a check or purchase order for out of warranty repairs Please send modems that require repair to the following address Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repair If you are shipping from outside the USA please contact our Repair Department for an RMA prior to your shipment You can contact us by telephone at 612 785 3500 or by fax at 612 785 9874 D Warranty Service and Technical Support Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 612 785 3500 international and local Please have modem information available
83. l To configure it using AT commands see Chapter 4 Multi cc 6 Multi ma mi di jj MT5600 Series 4 Enter tu w Figure 3 1 Front panel LED Indicators 18 The MT5600BA BL has six LED indicators on the front panel that indicate status and activity Receive Data The RD indicator flashes when the modem is receiving data Transmit Data The TD indicator flashes when the modem is transmitting data Carrier Detect The CD indicator lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken GO Off Hook The OH indicator lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials 3 Using the Front Panel Terminal Ready The TR indicator lights when a communication program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communication program disconnects the serial port When it goes off a connected modem will disconnect Test Mode The TM indicator lights when the modem is in test mode Liquid Crystal Display LCD The MultiModemll s backlit liquid crystal display LCD has two functions to dis play the current status of the modem and to display configuration menus which are selected using the four pushbuttons on the front panel
84. l User Guide lt mod gt Modulation Possible rates bps V 21 300 V 22 1200 V 22bis 2400 or 1200 V 23 1200 V 32 9600 or 4800 V 32bis 14400 12000 9600 7200 or 4800 V 34 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 or 2400 V 90 56000 54667 53333 52000 50667 49333 48000 46667 45333 44000 42667 41333 40000 38667 37333 36000 34667 33333 32000 30667 29333 or 28000 K56flex 56000 54000 52000 50000 48000 46000 44000 42000 40000 38000 36000 34000 or 32000 Bell 103 300 Bell212 1200 Notes See optional lt automode gt smin RX rates lt max_RX_rate gt and kmax TX rates subparameters Selects V 90 modulation as first priority If a V 90 connection cannot be established the modem attempts K56flex V 34 V 32bis etc Default Selects K56flex modulation as first priority If a K56flex connection cannot be established the modem attempts V 90 V 34 V 32bis etc x_law An optional number that specifies the PCM code type for 56K modulation The options are 0 p Law used in North America and Japan default 1 A Law used outside North America and Japan The modem automatically selects A Law or p Law if the server sends the Rockwell ID Note that the ATZ command restores the x_law value from NVRAM You can also manually select A Law or p Law using the U command reserved Must not be changed from the default value of 0 max_TX_rate An
85. l port to 19200 bps SB38400 Set serial port to 38400 bps SB57600 Set serial port to 57600 bps SB115200 Set serial port to 115200 bps SB230400 Set serial port to 230400 bps Command AT lt CR gt Escape Sequence Values Description 48 n a Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to ten command characters and then press ENTER Used mostly to is sue the hang up command ATH lt CR gt 4 AT Commands S Registers and Result Codes S Registers Certain modem values or parameters are stored in memory locations called S registers Use the S command to read or alter the contents of S registers see previ ous section Register Unit Range Default Description SO lring 0 1 255 1 Sets the number of rings before the modem answers ATS0 0 disables autoanswer completely S1 lring 0 255 0 Counts the rings that have occurred S2 decimal 0 127 43 Sets ASCII code for the escape sequence 128 255 character Values greater than 127 disable escape 3 decimal 0 127 13 M Sets the ASCII code for the carriage return character S4 decimal 0 127 10 AJ Sets the ASCII code for the line feed character S5 decimal 0 32 8 H Sets the ASCII code for the backspace 33 127 character Values greater than 32 disable backspace S6 seconds 2 255 2 Sets the time the modem waits after it goes off hook before it begins to dial the phone number S7 seconds 1
86. m is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting dis able it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows Terminal se lect Settings Modem Commands To change it in HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a fre quent problem disconnect the extension phones before using the modem or install another phone line especially for the modem 79 MultiModemll User Guide w Check for loose connections between the modem and the comput
87. minal program such as HyperTerminal 2 In the terminal window type one of the following commands e To turn on callback security type AT DB1 and press ENTER With remote call back security turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DS y dialing command are replaced by callback dialing number locations 1 30 e To turn off callback security type AT DBO and press Enter Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available 62 6 Callback Security Front Panel Method 1 Turn on the modem 2 Starting at the STATUS screen press the following buttons on the front panel to turn callback security on and off e To turn on callback security press V V gt V V gt gt to display the see Ent CALLBACK ON option and then press the Enter button to select the option When remote callback security is turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DS y dialing command are replaced by callback dialing number locations 1 30 To turn off callback security press V Y gt Y YV gt gt gt to display the ment CALLBACK OFF option and then press the Enter button to select the option Callers no longer need a
88. mode THOTT ERROR For tests 3 6 and 7 a connection between the two modems TERMINATE EDL must first be established To terminate a test in progress the ll escape sequence must be entered first except for param eters 7 and 8 If S18 is non zero a test terminates automatically after the time specified by 18 and displays the OK message SL kal m 3 m Cata EF amp TO Abort Stop any test in progress amp T1 Start local analog loopback V 54 Loop 3 If a connection exists when this command is issued the modem hangs up A CON NECT message is displayed at the start of the test amp T3 Start local digital loopback V 54 Loop 2 If no connection exists ERROR is returned da 0 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description amp T4 amp T5 amp T6 amp T7 amp T8 amp VO amp V1 amp Wn amp WO amp W1 amp Xn amp X0 amp X1 4 AT Commands S Registers and Result Codes Enables acknowledgment for remote digital loopback request Ignores acknowledgment for remote digital loopback request Requests a remote digital loopback V 54 Loop 2 without self test If no connection exists ERROR is returned The CON NECT XXXX message is displayed at the start of the test Requests a remote digital loopback V 54 Loop 2 with self test In s
89. models external power transformer and cord Note Any cables connected to the computer should be shielded to reduce interference Power on self test local analog loop local digital loop re mote digital loop 32 character backlit LCD for status and configuration infor mation LEDs for Transmit Data Receive Data Carrier De tect Off Hook Terminal Ready and Test Mode l inch speaker for call progress monitoring Power switch speaker volume control four LCD control buttons Temperature range 0 50 C 32 120 F humidity range 20 90 non condensing 120 VAC 60 Hz 16 W 230V 50 Hz optional international 12W 0 1 A 15 8 cm wide x 22 9 cm long x 3 6 cm high 6 2 x 9 0 x 1 4 0 9 kg 2 Ib 10 years C Loopback Tests Appendix C Loopback Tests Introduction Each time you turn on your modem it performs an automatic self test to ensure proper operation Your modem also has three diagnostic tests local analog loop back remote digital loopback and local digital loopback These ITU T V 54 loop back tests isolate telephone circuit and transmission problems In a loopback test data from your computer loops through the circuits of your mo dem and or a remote modem before it appears on your monitor When the loop has been completed the data on your PC s monitor should match the original data The local analog loopback test allows you to verify that the modem s transmitter and receiver circ
90. move from a branch to its first status screen or option then press the f and buttons to move between options and press the Enter button to select an op tion 19 MultiModemll User Guide Menu Overview 20 Trunks Limbs Branches Twigs STATUS STATUS MANUAL ORIG MANUAL ANSWER i ll A l oak IDLE 34 ER iaia 2 3 Ent STATUS SYNC LAPM DISCONNECT GHLINE 44 si gt Ert BASIC OPTIONS ONLINE OPTIONS LINE TYPE SETTING PSTN Ed Oo eau OPTIONS 454 sa O 34 Ent DIALING OPTIONS ERROR ECO nani APT TONS ADVANCED OPTIONS OPTIONS DTR OPTIONS SETTING HORMAL PG fata tate tate fa 2 Cada Ent DIALERCKUP LL CARRIER DETECT D FORCED ON lem OPTIONS 324 GETIONS 3 l OAN es sEnt REMOTE REMOTE CONFIG ENABLE DISABLE SETTING ENABLE RC JAN CONFIG 59 4 OPTIONS 6 3 iet DEC 33 e 3 Ent REMOTE CONFIG ENTER PASSWORD PASSWORD fi DIAGNOSTICS DIAGNOSTIC ANALOG LOOFE INITIATE AL TEST IN PROGRESS PEETI OPTIONS 24 HEEE ssi Ent gt DIGITAL LOOPBACK INITIATE DL p TERMINATE REL Esta tt Ent t Ent PHONE HUMBER PHONE HUMBER LIST_FHONE PHONE 9 FHONE 1 MEMORY 9 4 JEPIHEM OPS 33 HUMBERS 54 4 gt gt ENTER PHONE ENTER PHONE 0 ENTER PHONE 17
91. n lia shine end Sin isba tii ka mala 6 Step 1 Connect the Modem to Your System u iii 7 RS232 Connection snee ea e aa e anta 7 Dialup Connection u iii 7 Two Wire Leased Line Connection 8 Four Wire Leased Line Connection ie 8 Phon Connections i e ali alal aa 8 Power Connections nails alla 8 Surge Protectors and Lightning iii 8 POWEr OnT st i csicili elia a a a ala 8 Step 2 Install the Modem in Windows iii 9 Adding the Modem to Windows iii 9 Removing Your Old Modem from Wind0WS iii 9 Step 3 Install and Configure Your Software iii 10 Step 4 Call the Multi Tech BBS iii 11 Trio DataComm sanane e E a a e ai 11 Windows HyperTerminal iii 12 Windows Terminal si sirini triere e per lana iano 13 Step 9 Senda FAX ordeme e iii io A EE eenhau ts 14 Trio Patt NE A EEA TAE A 14 Microsoft FaX miaiciona nada 14 References sieti ereet pea eaeoe kie REER A EREE EEA E pKa E eaa TE E EREEREER ARREST 15 Chapter 3 Using the Front Panel Introduction Tosite Ai tia nulla ia a ali 18 Modem Configuration iii 18 LEDndicators iii 18 Liquid Crystal Display LCD iii 19 Option Selection ni isese tai uaar erasia aat E ate E aseda Ena hiies laches 19 Menu Structure cir iraniana 19 MetiOverviewWiani e a L 20 Status TUNK
92. nal is transmitted through your modem and over the phone line to the remote modem where it is then looped back to your modem AT amp T6 AT amp T6 OK OK UUUUUUUUUUU UUU Digital Analog Computer or Terminal Local MultiModem Remote MultiModem Computer or Terminal Figure C 2 Remote digital loopback test Test procedure 1 Arrange to have amp T6 set on the remote test modem 2 Open your communications software and go into terminal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to dis able error correction 92 C Loopback Tests 3 Dial the remote modem and establish your online connection 4 Type the escape sequence AT and press ENTERto bring your modem into online command mode 5 Type AT amp T6 and press Enter The local modem responds to this command by transmitting an unscrambled marking signal which causes the remote modem to place itself in digital loopback mode Then the local modem exits online com mand mode and enters data mode 6 Enter data from your keyboard For this test typing multiple uppercase U char acters is a good way to send an alternating test pattern of binary ones and zeroes Data received by the remote modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to your modem Your modem passes this test if the data received on your monitor is the same as the data entered from your keyboa
93. nce EMC Safety and Terminal Directive Compliance C The CE mark is affixed to this product to confirm compliance with the following European Communitv Directives e Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibilitv and e Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 98 13 EEC of 12 March 1998 on the approximation of the laws of Member States concerning telecommunications terminal and Satellite earth station equipment New Zealand Telecom Warning Notice Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone ex changes Warning Notice No 111 or other calls can be made from this device during a mains power failure 87 MultiModemll User Guide Appendix B Technical Specifications Your MultiModemII modem meets the following specifications Trade Name Model Number Server to Client Data Rates Clie
94. nd product names mentioned in this publication are trademarks or registered trademarks of their respective companies Notice Though these modems are capable of 56K bps download performance line impairments public tele phone infrastructure and other external technological factors currently prevent maximum 56K bps connections Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 612 785 3500 or 800 328 9717 Fax 612 785 9874 Fax Back Service 612 717 5888 Technical Support 800 972 2439 BBS 612 785 3702 or 800 392 2432 Internet http www multitech com FCC Part 15 NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equip ment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase
95. nd tone detection to distinguish data and fax calls when used with software that supports these features e Supports serial port speeds to 230 4K bps with compatible serial ports e Supports Caller ID North American versions only e Displays status and configuration information on a front panel LCD Though this modem is capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maxi mum 56K bps connections 1 Introduction Data e Supports K56flex and ITU T V 90 speeds plus 33 6K 31 2K 28 8K 26 4K 24K 21 6K 19 2K 16 8K 14 4K 12K 9 6K 7 2K 4 8K 2 4K 1 2K and 0 300 bps Note Under the 56K bps standards you can asymmetrically download data from an ISP at speeds up to 53K bps but upload only at speeds up to 33 6K bps Client to client operation including leased line operation is also limited to 33 6K bps e Supports automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve e Supports ITU T V 42 LAP M and MNP Class 3 and 4 error correction e Supports ITU T V 42bis 4 to 1 and MNP 5 2 to 1 data compression e Supports both synchronous and asynchronous data transfer e Both models support two wire leased line operation The BL model also supports four wire leased line operation with dial backup and leased line restoral e Supports callback security an
96. ne connection 3 Type the escape sequence AT and press ENTER to bring your modem into online command mode 4 Type AT amp T3 and press ENTER Once you receive an OK message from your mo dem if responses are enabled your modem is placed in digital loopback mode 5 Have someone enter data from the remote keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The data received by your modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to the remote modem Your modem passes this test if the data received on the remote monitor is the same as the data entered from the remote keyboard 6 To exit the test turn off the modems Note You can also start and stop a local digital loopback test by using the front panel LCD and buttons See Diagnostic Options Trunk in Chapter 3 Back to Back Test 94 This test verifies proper operation by connecting two MT5600BLs back to back using an RJ 11 cable By using an MT5600BL that is known to be good you can test a second MT5600BL that is suspect Digital Analog Analog Digital RJ 11 cable Jumper Computer or Terminal Local MultiModem MultiModem under test Figure C 4 Back to back test 1 Connect two MT5600BLs by plugging an RJ 11 cable into their LEASED jacks 2 Set the terminal and modems to the same serial
97. ng automat ic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selection keyboard and front panel controlled modem options monitor and LCD dis plays for modem options non volatile memory storage of up to four command strings or telephone numbers of up to 30 characters each Though these modems are capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections 88 B Technical Specifications Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400 4800 and 9600 bps non trellis QAM with trellis coded modulation TCM at 9600 12 000 14 400 16 800 19 200 21 600 24 000 26 400 28 800 31 200 33 600 and 56 000 bps Fax Modulation V 21 CH2 FSK at 300 bps half duplex V 27ter DPSK at 4800 and 2400 bps V 29 QAM at 9600 and 7200 bps V 17TCM at 14400 12000 9600 and 7200 bps Carrier Frequencies 1600 1646 1680 1800 1829 1867 1920 ITU T V 34 1959 2000 Hz Carrier Frequencies 1800 Hz ATS amp T V 32 terbo ITU T V 32bis V 32 Carrier Frequencies Transmit originate 1200 Hz V 22bis V 22 or Transmit answer 2400 Hz Bell 212A Standard Receive originate 2400 Hz 2400 amp 1200 bps Receive answer 1200 Hz Carrier Frequencies Transmit originate 390 Hz mark ITU T V 23 450 Hz space 1200 bps Receive originat
98. now the file name 1 From the Main Menu type F to access the Files Menu and then type D 2 Enter the name of the file you want to download from the BBS 3 Ifa password is required enter the password 4 Answer Y or N to the automatic logoff question 97 MultiModemll User Guide 7 8 Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol If you select Zmodem the transfer begins automatically If you select another protocol you might have to initiate the transfer yourself In most communica tion programs the Pace Down key initiates the download When the download is complete press ENTER to return to the File Menu To exit the BBS type G and press ENTER If you don t know the file name 1 From the Main Menu type F to access the Files Menu For a list of file areas type L press ENTER then type L and press ENTER again If you do not type the second L you will list all of the files on the BBS Mark each file area you would like to examine by typing its list number and pressing ENTER Enter L to list all the files in the selected file areas Enter C to go forward in the file list and P to go back To mark one or more files for download type M press ENTER type the list num bers of the files and then press ENTER again Enter D to see a list of the files you have marked Enter E if you would like to edit the list ot
99. ns e To set up the modem as the originate modem press the Enter button 4 WIRE LEASE e To set up the modem as the answer modem press gt to display the PL 4 WIRE LEASE ANSWER screen and then press the Enter button Note One of the modems in a leased line pair must be configured as the origi nate modem and the other as the answer modem but it does not matter which is which 8 The OPTION SET screen appears Press Ng to exit to the ONLINE OPTIONS screen or gt to exit to the CURRENT SETTING screen 9 Configuration for four wire leased line operation is complete The modem im mediatelv attempts to connect to the modem at the other end of the leased line If the remote modem has not vet been configured for four wire leased line oper ation vou mav turn off the local modem until the remote one is readv 71 MultiModemll User Guide Dial Backup and Leased Line Restoral For four wire leased line operation the MT5600BL modem has dial backup in which the modem is connected to a standard dial up line as well as to the leased line If the leased line fails the originate modem automatically dials and connects to the answer modem through the standard telephone network While it is in dial back up mode the MT5600BL periodically checks the leased line to see if it is operational If the line is operational the modem then attempts to restore the leased line The dial back timer register 17 determines how long the m
100. nt to Client Data Rates Fax Data Rates Data Format Commands Command Buffer Modem Compatibility Fax Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features MultiModemII M MT5600BA and MT5600BL K56flex or V 90 speeds when accessing a K56flex or V 90 server actual speed depends on server capabilities and line conditions 33 600 31 200 28 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9600 7200 4800 2400 1200 0 300 bps 14 400 9600 7200 4800 2400 300 bps Serial binary synchronous and asynchronous AT V 25bis TIA EIA TR 29 Class 2 40 characters ITU T V 90 K56flex ITU T V 34 enhanced V 34 V 32terbo V 32bis V 32 V 25bis V 22bis V 22 Bell 212A and 103 113 ITU T V 29 V 42 V 42bis ITU T V 21 amp V 23 in internation al versions ITU T Group 3 Class 1 and 2 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA TR29 2 ITU T V 42 LAP M or MNP 3 and 4 ITU T V 42bis 4 1 throughput MNP 5 2 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19200 38400 57600 115200 and 230400 bps Fax online modes full duplex over dial up and two wire leased lines AT command mode XON XOFF software RTS CTS hardware Plug and play AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer call er ID remote configuration adaptive line probi
101. number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated If the version number is larger than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File 101 MultiModemll User Guide Step 3 Download the Upgrade File Multi Tech Web Site 1 If you are not already at the Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Click on the upgrade file name for your modem and save the file to a temporary location on your hard disk Multi Tech BBS 1 If you have not already found the upgrade file for your modem on the Multi Tech BBS follow the procedure in Step 2 Identify the Current Firmware 2 Type the number of the upgrade file for your modem and then press ENTER 3 Type D and press ENTER to list the file to be downloaded 4 Ifthe correct file is listed press ENTER otherwise use the Q command to return to the previous menu 5 Type Z and press ENTER to select the Zmodem transfer protocol 6 The download begins automatically As the file is copied to your hard disk a dialog box reports on the progress of the download 7 To log off the BBS press ENTER type G for good bye and then press ENTER twice more Step 4 E
102. o order type the quantity and then click RUMORE 3 To change your order click OIG IVECO 4 When you have finished selecting your items click Checkout to finalize the order The SupplyNet site uses Verisign s Secure Socket Layer SSL technology to ensure complete shopping security 99 MultiModemll User Guide Appendix E Upgrading the Modem Introduction Your modem is controlled by semi permanent software called firmware that is stored in flash memory Firmware is nonvolatile that is it remains stored in memo ry when the modem is turned off However it can be changed by either the manu facturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 2 N A DI A Q Identify the model number and firmware version of your modem Identify the current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it Download the upgrade file for your modem Extract the upgrade files from the file you downloaded Set the modem to the factory defaults Upgrade the modem s firmware Restore your parameters Step 1 Identify the Modem Firmware
103. odem waits after making a dial up connection before it checks the lease line for restoral 1 Sets the length of time the modem waits af ter after a lease line fails before it attempts a dial up connection 0 Sets the number of seconds that the modem conducts an amp T test before it returns to the command mode If the value is zero the test must be terminated from command mode by issuing an amp T0 or H command When S18 is non zero the modem returns the OK message upon test termination 0 Sets the number of seconds that the modem operates in normal mode with no detected telephone or serial port activity before it enters low power sleep mode The timer is reset upon any serial port or telephone line activity 5 Sets the length of time that the modem ignores DTR while taking the action specified by amp D 1 When amp R0 is commanded sets the time after detecting an OFF to ON transition on RTS before the modem turns CTS ON Applies to synchronous operation only 70 Sets the length of time that the modem goes on hook when it encounters a flash dial modifier in the dial string 0 Sets the length of time that the modem waits before disconnecting when no data is sent or received A value of zero disables the timer Applies to asynchronous opera tion only 17 Sets the ASCII code for the XON character 19 Sets the ASCII code for the XOFF character 0 0 disables 1 enables the V 25 data calling tone which allows remote
104. odem waits after a leased line failure before it attempts a dial backup connection The 17 default set ting is one minute During that minute the originate modem tries to establish the leased line link If the leased line is established during that time the 17 timer is cleared and everything is back to normal If the timer expires the modem attempts a dial backup connection The purpose of the timer for the answer modem is to deter mine when it can accept a dial up call Dial back starts only when both timers have expired and the leased line is still down The restore timer register 15 determines how frequently restoral attempts occur when the modems are in dial backup mode 15 can be set from 10 to 255 minutes in one minute increments The default value is 30 minutes Note Register 15 must be set identically on both the local and remote modems The dial backup number must be set from the front panel of the modem Dial Backup and Leased Line Restoral Setup 1 Connect a modular telephone cable to the LINE jack of an MT5600BL modem set up for four wire leased line operation Connect the other end of the cable to a standard dialup line jack 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel LL vV YV gt V gt gt gt The ENTER NUMBER screen appears 4 Press the Ng or V button several times to select the first digit in the dial backup telephone number 5 Pres
105. ol 2 L LCD liquid crystal display 19 30 leased line cable pinouts 105 connections 8 dial back delay time S17 50 menu options 23 operation 70 73 restoral delay time S15 50 LED indicators 18 76 line connection 7 line feed character 49 Line Quality Monitor command 42 Line Signal Level command 42 Line Signal Quality command 43 line type menu options 22 liquid crystal display LCD 19 30 Load Factory Settings command 10 38 local analog loopback test 30 91 92 local digital loopback test 30 93 95 Long Space Disconnect command 37 loopback tests 24 30 91 95 lost data 81 Macintosh cable pinouts 105 menu system 19 30 messages 53 55 Microsoft Fax 15 MNP 5 data compression 3 42 80 MNP error correction 3 44 MNP Extended Services command 46 modem reset AT command 10 37 menu option 22 Modem Initiated Flow Control command 38 Modulation Handshake command 35 Modulation Selection command 45 Monitor Speaker Mode command 35 Monitor Speaker Volume command 35 Multi Tech BBS 11 97 Multi Tech Internet addresses 98 N New Zealand regulations 87 NO CARRIER message 586 52 O on hook off hook 34 online command mode 32 P package contents 4 pause time for comma setting 49 PCM Code Selection command 43 phone number memorv options 25 30 Phone Number Memory Options Trunk 25 power connection 8 programs communications 10 protocols 80 Pulse Dialing command 35 R rate maximum data 51
106. onfiguration that was saved using the amp W com mand use ATZ Note that the Z command must be in a command string by it self For a Macintosh the initialization string should include the amp D0 command If you do not want the modem to always answer the phone add S0 0 to the string To use Caller ID with the modem add S0 2 to the string Caller ID infor mation is sent between the first and second rings so the phone must ring at least twice befor the modem picks up the line Depending on the software you might have to end the string with a carriage return character AM Note To change the modem s default configuration type new commands in the communication program s terminal window adding the amp W command to store them in the modem s nonvolatile memory For instance to create a default configuration for a Macintosh computer that turns off autoanswer type AT amp F amp D0S0 0 amp W The new configuration loads automatically whenever the modem is turned on or receives the ATZ command 5 Select the port the modem is connected to normally COM1 or COM2 6 Select your serial port speed This can be labeled maximum speed DTE bps or baud rate Ideally if you use data compression you should set your serial port baud rate to four times the modem s maximum transmission speed or faster however few files can be compressed enough to require speeds that high and not all serial ports can handle speeds that h
107. or busy signal Sends X1 messages with BUSY does not look for dial tone Sends all messages including NO DIALTONE and BUSY Note If the modem is in fax mode the only message sent to indicate a connection is CONNECT without a speed indication See also the V command Long Space Disconnect n 00r1 0 Disables sending or responding to a long space break signal on disconnect Enables long space disconnect In non error correction mode the modem sends a long space of four seconds prior to going on hook In non error correction mode the modem responds to the receipt of a long space i e a break signal greater than 1 6 seconds by going on hook Modem Reset n Oorl None The modem performs a soft reset and restores recalls the con figuration profile according to the parameter supplied If no parameter is specified zero is assumed Resets modem and restores Profile 0 Resets modem and restores Profile 1 Note See also the amp F and amp W commands Data Carrier Detect DCD Control n Oorl 1 Forces the DCD circuit to always be high DCD goes high when the remote modem s carrier signal is de tected and goes low when the carrier signal is not detected 37 MultiModemll User Guide IGHORE DTR CEDES ta Ent DTE HORMALT KEDZJ Cad Ent RESET OH DTR 47 CEDIS t t Erit EC OFF REGI Ent EC AUTO REL Cada Ent EC OM CREZ Cada Ent HO FLOW CRES t Ert HARDWARE FLOW
108. ords iii 63 Assigning Callback Phone Numbers u iii 64 Calling Procedure israele ile AS elite 65 Callback Security Command S resi en roe oaa EEE aAa eaaa E Raa RaR A AERE aa RN aaan ES 65 Chapter 7 Leased Line Operation Introductione NEEN EE EEO a a E E 70 Two Wire Setup insette p e aloni inclini 70 Fotit Wire Setup itineranti ii ra rr 71 Dial Backup and Leased Line Restoral i 72 Dial Backup and Leased Line Restoral Setup iii 72 Chapter 8 Solving Problems Introduction pasti eri ae ann A e E Eea 76 None of the Indicators Light ui 76 The Modem Does Not Respond to Commands iii 77 The Modem Dials But Cannot Connect 78 The Modem Disconnects While Online ssennnennzznnsennzznnnnnnennnantnnanann area n nanna 79 The Modem Cannot Connect When Answering iii 80 File Transfer Is Slower Than It Should Be 80 Data Is Beime lost lie eee igor i i Larini 81 There Are Garbage Characters on the Monitor iii 81 The Modem Doesn t Work with Caller ID nennennnnzznzenanenznnzenznnnsnnnnn serer seta 81 Fax and Data Software Can t Run at the Same Time semessennzeonnnzzssnenzonnnzantan 82 MultiModemili User Guide Appendix A Appendix B Appendix C Appendix D Appendix E Regulato
109. out the registration form Save the file and exit Word or NotePad 2 Quick Start 10 11 12 13 Select Start Programs Accessories Fax Compose new fax The Compose New Fax wizard appears Click Next If you are sending the registration form to your own fax machine or to another fax modem in your office type the destination name and phone number in the To and Fax boxes If you are sending the registration form to our offices type Multi Tech Systems in the To box and 612 785 9874 in the Fax boxes Click Add to list then click Next Pick a cover page then click Next Type a subject line e g MT5600BA registration and a note to go on the cover page then click Next Click Add file In the Open a file to attach dialog box select the registration file and click Open The registration file is added to the Files to send list box Click Next then click Finish Microsoft Fax opens the registration file in Word or NotePad prints it to the ren dering system then dials the recipient and sends the fax Exit Microsoft Fax when the Status dialog box says the fax has been successfully sent Other Ways to Access Microsoft Fax References In a Windows 3 1x or Windows 9x application select Print from the File menu and then select Microsoft Fax as the default printer In a Windows 9x application select Send from the File menu In Microsoft Exchange select Compose and then select New
110. r a dial backup number To scroll through a list of digits and characters press the Ne and V buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter button ESTORE TIME TO RESTORE S15 Use to set how frequently leased Sates line restoral attempts occur when the modems are in dial back up mode The restore time interval can be set from 10 to 255 minutes in one minute increments Same as the 15 command DIALBACKUP TIME S17 Use to set how long the modem waits after a leased line failure before it attempts a dial backup connection The timer can be set from 1 to 255 minutes in one minute increments Same as the 17 command CALLBACK CALLBACK SECURITY Use the gt and Enter buttons to turn callback security on or off Same as the DB0 and DB1 commands For more information about callback security see Chapter 6 Callback Security SECURITY s PASSWORD SETUP PASSWORD SETUP Use to enter callback security passwords in memory locations 1 30 Each password must be six to ten characters in length To scroll through a list of digits and charac ters press the 2 and Y buttons To go to the next position press the gt button To back up or to exit without saving press the button several times To save the password press the Enter button Same as the CBP command CALLBACK NUMBER Use to enter callb
111. r help with menu commands type In the Main Menu type F and press ENTER to access the File Menu then type D and press ENTER to download At the file name prompt if you have Microsoft Word 6 0 or later type register doc and press Enter If you do not have Microsoft Word type register txt and press ENTER Press ENTER twice more 10 11 Type X and press ENTER to select the Xmodem transfer protocol To begin the download in Terminal click Transfers then click Receive binary file Next select the destination directory type the file name register doc or register txt and click OK If the download fails your baud rate may be set too high Log off set the COM port baud rate lower and call again 13 MultiModemll User Guide 12 To log off the BBS press ENTER type G for good bye and then press ENTER twice again Step 5 Send a Fax To test your modem s fax capabilities send the completed registration file that you downloaded in Step 4 Call the Multi Tech BBS to Multi Tech or to a fax machine in your office Trio Fax 10 Microsoft Fax Depending on which version of the registration file you downloaded use either Microsoft Word or NotePad to open the registration file Fill out the registration form and save the file but do not exit Select Print from the File menu Inthe Name box of the Print dialog box select Trio DataFax and then click OK After a short pause
112. rants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or if date of purchase is not provided ten years from the date of shipment limited to customers in the U S Canada Mexico and United Kingdom For customers in all other countries due to certain legal restrictions MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or if date of purchase is not provided five years from the date of shipment unless otherwise limited or prohibited by law MTS MAKES NO OTHER WARRANTY EXPRESSED OR IMPLIED AND ALL IM PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU LAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products that have been damaged by lightning storms water or power surges or that have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by the customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS9 s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products that prove to be defective within the warranty peri od or at MTS s option issuance of a refund of the purchase price Defective prod ucts must be returned by Customer to MTS s factory with transportat
113. rd 7 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode The modem should respond with an OK mes sage If you wish to stay on line with the remote modem for normal data trans mission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to terminate the call type ATH and press ENTER to hang up Note You can also start and stop a remote digital loopback test by using the front panel LCD and buttons See Diagnostic Options Trunk in Chapter 3 Local Digital Loopback Test V 54 Loop 2 The local digital loopback test is identical to the remote digital loopback test with one exception Instead of using your modem to signal a remote modem to place it self in digital loopback mode your modem is placed in digital loopback mode while the remote modem is not Data is entered and transmitted from the remote modem sent across the phone line to your modem and looped back to the remote modem Digital Analog Analog Digital Computer or Terminal Local MultiModem Remote MultiModem Computer or Terminal Figure C 3 Local digital loopback test Test procedure 1 Open your communications software and go into terminal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to dis able error correction 93 MultiModemil User Guide 2 Dial the remote modem and establish your onli
114. rd Windows searches for your new modem and asks you to verify its selection Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in Chapter 8 Solving Problems If Windows identifies your modem correctly click Next to install the modem After the modem is installed click Finish to exit If Windows cannot identify your modem for instance if it identifies your mo dem as a Standard Modem click Change A dialog box with a list of manu facturers and a list of modems appears Insert your modem s setup disk into your floppy drive and click Have Disk In the Install from Disk dialog box select the drive the installation disk is in and click OK A list of modems appears Select your modem from the list and click Next Windows NT 4 0 only Select the port the modem is attached to and click Next 10 11 Windows installs and configures the modem Click Finish to exit Removing Your Old Modem from Windows When your new modem replaces another modem the old modem installation remains in Windows and the old modem is still selected in HyperTerminal and other Windows applications Although you can change the application connection descriptions one at a time it is easier to force
115. red Front Panel Method 1 Turn on the modem 2 Starting at the STATUS screen press the following buttons on the front panel SLL V 4 gt V V gt V V gt The ENTER NUMBER 1 screen appears 3 Press the Enter button on the front panel to select memory location 1 The a ENTER NUMBER screen appears 4 Press the 2 or W button several times to select the first digit in the number 5 Press the gt button to go to the next digit in the number Note To backspace or to cancel an entry press gt several times 6 The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The NUMBER STORED screen should appear 7 Press the Enter button again to go to the CALLBACK NUMBER screen 8 Press gt gt to go to the ENTER NUMBER 2 screen 9 Repeat steps 3 7 to enter the next number D 4 6 Callback Security 10 Repeat as many times as necessary up to memory location 30 until all numbers have been entered Warning There is no way to review an entry to confirm that it has been entered cor rectly If you attempt to look at a number entry by pressing the Enter button for an ENTER NUMBER n screen it is possible for you to accidentally erase the entry Calling Procedure Use the following procedure to call a modem that has callback security enabled Note Autoanswer must be enabled on the calling modem S0
116. res or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm there is a risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak 2 Quick Start Step 1 Connect the Modem to Your System Turn off your computer Placing the modem in a convenient location connect it to your computer s serial port to the telephone line to your leased line to AC power and optionally to your telephone l gmt kun Figure 2 1 MT5600BL connections RS232 Connection Plug one end of the serial cable into the RS232 connector on the modem and the oth er end into a serial port connector on your computer such as COMI or COM2 Dialup Connection Plug one end of the modular phone cable into the modem s LINE jack and the other end into a public switched telephone network PSTN wall jack Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Note The Federal Communications Commission FCC Industry Canada and the British Approvals Board for Telecommunications BABT impose certain restrictions on eq
117. rnal dial tone if you can t change your modem s initializa tion string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 95 HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How I dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a per son answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your mode
118. roperties from the menu click on the Device Manager tab double click on Ports then double click on the communication port your modem is connected to In the port s Properties sheet click on the Resources tab to see the port s input output range and interrupt re quest If another device is using the same address range or IRQ it appears in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other device or select the port the con flicting device is on and change it instead If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s docu mentation Windows NT 4 0 To look for address or IRQ conflicts click Start Programs Ad ministrative Tools Common and Windows NT Diagnostics In the Windows NT Diagnostics dialog box click the Resources tab to see which input output ranges and interrupt requests are in use If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s docu mentation w The serial port might be defective If you have another serial port install the mo dem on it change the COM port setting in your software and try again w The modem might be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem is possibly defec tive Call Technical Support for assistance see Appendix D
119. ry Compliance FEE Part 68 Telecom issib onic beens a u a A 84 Fax Branding Statement iii 85 Canadian Limitations Notice a 86 International Modem Restrictions rr re nn rata 86 Commission Decision CTR21 iii e en ir 86 EMC Safety and Terminal Directive Compliance iii 87 New Zealand Telecom Warning Notice smmmmmmnnnnnnzznrenzznennzzntnnnnznznznnana 87 Technical SpecifiCatiONS iii 88 Loopback Tests Introduction lia ala lieta A a re 91 Local Analog Loopback Test V 54 Loop 3 91 Remote Digital Loopback Test V 54 Loop 2 ii 92 Local Digital Loopback Test V 54 Loop 2 93 Back to BackTest io gioni ina 94 Warranty Service and Technical Support Limited Warranty oieee aeaa eTe EE eni Sag tn seam aio 96 SErVICe ii as IA ps lea at ao a A a ST 96 Technical Sup port x Sirens ei ea qe i er ai 97 Online Warranty Registration iii 97 The Multi Tech BBS tseiiss sien oat ahi edili aaa ie ahinoi 97 To Log on to the Multi Tech BBS enn ners ens e nt ins 97 To Download a Fil alia a honda atta ceded 97 Abouit the Internet Gillio snai iL E EEAS EEO ERER 98 Ordering Modem Accessories iii 99 Upgrading the Modem Introduchon irreali ni 100 Upgrade Overview iii ll A A A iaia 100 Step 1 Identify the Modem Firmware
120. s are on If they are not on there is a defect in your modem 5 Enter characters from your keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The characters entered should be displayed on your monitor The TD and RD LEDs should flash when a character is entered 6 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode Then type either AT amp T or ATH to return to command mode 7 Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard If different data appear on your moni tor your modem is probably causing the problem though it could also be your computer If your modem passes this test but you are receiving errors while on line the remote modem or the phone line could be at fault Note You can also start and stop an analog loopback test by using the front panel LCD and buttons See Diagnostic Options Trunk in Chapter 3 Remote Digital Loopback Test V 54 Loop 2 The remote digital loopback test tests the phone lines and the circuits of both your modem and a remote modem In this test your modem must be on line with another modem that is set up to respond to a request for remote digital loopback Note that some modems might not support remote digital loopback or might have it disabled Data from your computer or termi
121. s equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with na tional telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to be come non compliant Commission Decision CTR21 86 The equipment has been approved to Commission Decision CTR21 for pan Europe an single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of suc cessful operation on every PSTN network termination point In the event of prob lems you should contact your equipment supplier in the first instance A Regulatory Complia
122. s selected In HyperTerminal select File Properties Configure Connection Advanced and make sure both Use flow control and Hardware RTS CTS are selected In the terminal window type AT and press ENTER An OK response should appear and the TR indicator on the modem should light If the TR indicator does not light check your cable make sure the modem is powered on and double check the terminal program s settings Type ATI3 and press ENTER The first number in the response is the firmware version that is currently in your modem 2 210 in this example V2 210 V90 2M DLS Type AT and press ENTER Your modem is now ready to accept a flash file 6 In HyperTerminal select Send Text File from the Transfer menu 10 Inthe Send Text File dialog box find the temporary directory or folder in which you unarchived the upgrade file select All files in the Files of type box and double click the name of the boot code file e g 2MBPFL11 S37 You should see activity on the screen and your modem s TD indicator should flash Warning Do not abort at this point The modem is being reprogrammed and the process must not be interrupted This is the boot code portion of the update When the boot code has all been sent to the modem the following message appears Download Flash Code When you see the Download Flash Code message select Send Text File from the Transfer menu Inthe Send Text F
123. s the button to go to the next digit in the number Note To backspace or to cancel an entry press several times DIAL BACKUP 6 The number can be up to 30 characters in length Repeat steps 4 and 5 until the i AURORA number is entered and then press the Enter button to store it The DIAL BACK UP STORED screen appears DIAL BACKUP 7 Press the Enter button again to go to the DIAL BACKUP NUMBER screen n fata Note Steps 8 through 15 are optional EHTER TIME IH 8 To change the default restore time press V gt gt The ENTER TIME IN MINUTES 1 MINUTES screen appears 7 Leased Line Operation 9 Press the Ng or V button several times to select the first digit in the number 10 Press the button to go to the next digit in the number TIME STORED 11 Repeat steps 9 and 10 until you have entered a value between 10 and 255 and then press the Enter button to store it The TIME STORED screen appears IME TO RESTORE 12 Press the Enter button to go to the TIME TO RESTORE S15 screen a ENTER TIME IM 13 To change the default dial backup time press V gt gt The ENTER TIME IN MINUTES 1 MINUTES screen appears TIME STORED 14 Repeat steps 9 and 10 until you have entered a value between 0 and 255 and then press the Enter button to store it The TIME STORED screen appears BACKUP TIME 15 Press the Enter button again to go to the DIAL BACKUP TIME S17 screen 4 Pad at 16
124. scription Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Ln LO L1 L2 L3 MO M1 M2 M3 Nn NO N1 On 00 Ol Qn QO Q1 Monitor Speaker Volume n 0 1 2 0r3 1 Select low volume Select low volume Select medium volume Select high volume Monitor Speaker Mode n 0 1 2 0r3 l Speaker is alwavs off Speaker is on until the carrier signal is detected Speaker is alwavs on when the modem is off hook Speaker is off when receiving carrier and during dialing but on during answering Modulation Handshake n Oorl 1 Disables automode The modem attempts a handshake at the speed set by 37 or if S37 0 at the most recently sensed serial port speed Enables automode The modem attempts a handshake at the speed set by 37 or if S37 0 at the highest possible speed During the handshake fallback to a lower speed can occur Note Setting the N command automatically sets the lt automode gt parameter of the MS command N and S37 are provided only for compatibility with existing software MS is the recom mended command Return Online to Data Mode 0or1 None Exit online command mode and return to online data mode without a retrain Normally used after a escape see AT lt CR gt escape sequence Exit
125. t preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line Note that not even a surge protector can guard against damage from a nearby lightning strike During an electrical storm it is safest to unplug your computer equipment from both the power outlet and the telephone line Power On Test Test the modem by turning it on an on off switch is located on the front panel When you apply power the modem performs a diagnostic self test indicated by the TM indicator lighting for a few seconds after which the LCD should light If this does not happen check that the power switch is on the power supply is solidly con nected and the AC outlet is live If these measures do not work see Chapter 8 Solving Problems 2 Quick Start Step 2 Install the Modem in Windows If you are using Windows 95 Windows 98 Windows NT 4 0 or Windows 2000 you must install the modem in the operating system If you are using another operat ing system such as DOS or Windows 3 x skip this step and go to step 3 Adding the Modem to Windows 1 2 Click the Start button point to Settings and click Control Panel Double click the Modems icon If no modem is currently installed the Install New Modem wizard appears If a modem is already installed the Modems Properties sheet appears click Add to go to the Install New Modem wizard Click Next in the Install New Modem wiza
126. t XON XOFF flow control Enables both RTS CTS and XON XOFF flow control Note See also the amp E command Communications Mode n 0 3 0 This command determines the DTR operating mode The mo dem treats the amp M command as a subset of the amp Q command Selects direct asynchronous operation Note that the command sequence amp MO NO selects normal buffered mode but the command sequence N0 amp MO0 selects direct mode This is be cause the N0 command is analogous to the amp Q6 command Selects synchronous connect mode with asynchronous offline command mode Selects synchronous connect mode with asynchronous offline command mode Same as amp M1 except that amp M2 enables DTR dialing of directory slot 3 The modem disconnects if DTR is low for more than the period stored in 25 Selects synchronous connect mode This mode allows DTR to act as a talk data switch The call is manually initiated while DTR is inactive When DTR becomes active the handshake proceeds in originate or answer mode according to S14 bit 7 39 MultiModemll User Guide Command amp Qn Sync Async Mode Values n 0 3 5 6 Default 5 Description This command is an extension of the amp M command and is used to control which connection modes are permitted It is used in conjunction with 36 and S48 See also the NN command amp Q0 Selects direct asynchronous operation See amp M0 amp Q1 Selects synchronous connect mode with asynchrono
127. t status of the modem Though limb changes are automatic certain options can be selected by pressing the gt button STATUS IDLE The modem is ready but inactive This screen appears when the modem is first turned on and is the starting point for accessing all other screens Three options are available from this screen by pressing the button MANUAL ORIG Places the modem in originate mode for the time specified by register S7 Use this option to connect to a remote modem by manually dialing the number on a phone connected to the local modem When the remote modem answers press the Enter button to establish a connection with the remote modem You can also use this option to temporarily place the modem in originate mode for back to back testing MANUAL ANSWER Places the modem in answer mode for the Ent time specified by register S7 You can use this option to tempo rarily place the modem in answer mode for back to back testing BUSY OUT MODEM BUSY OUT MODEM Takes the modem out of service by put sk ting it into an off hook state so that a calling modem receives a busy signal MODEM BUSIED OUT Shows that the modem is busied out To return the modem to normal service press gt Enter STATUS ONLINE The modem is connected to another modem Two options are available from this screen by pressing the gt button 49333 ASYNCs LAP Connect Status Shows the connect speed connection type and error correction b
128. tions Trunk 24 diagnostics line signal level 42 line signal quality 43 menu options 24 30 dial backup 29 72 73 Dial command 33 Dial Stored Telephone Number command 34 dial string modifiers 33 dial back timer 23 29 72 dialing menu options 22 dialing tones 49 digital loopback tests 30 92 95 disconnect delay 49 Display Current Configuration command 41 Distinctive Ring Control command 47 DOC regulations 86 downloading files 12 13 DSR Control command 40 Index DTE rate 10 DTR Data Terminal Ready AT command 10 38 menu options 23 28 operating mode 39 timeout 525 50 DTR dialing 22 42 E Echo Command Mode Characters command 34 ENTER key 33 error control setting 52 error correction 3 disabling 92 93 menu options 22 mode selection command 44 escape character 49 escape sequence 32 48 escape sequence guard time 512 49 F fallback 35 fax 3 fax communications 14 FCC regulations 84 85 85 firmware displaying version 34 upgrading 100 103 flash dial modifier 50 flash memory 100 Flash Memory Download command 47 flow control 39 81 AT command 39 menu options 22 front panel 18 76 G garbage characters 81 Guard Tone Control command 39 H handshake 35 hangup command 34 hangup delay 49 51 Hook Control command 34 inactivity timer 50 indicators 18 76 Information Request command 34 initialization strings 10 32 77 installation and setup 6 8 Internet addresses 98 K K56flex protoc
129. tions for details The ringer equivalence number REN is used to determine the number of devic es that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the nuber of devices that may be connected to the line as determined by the total RENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be re quired But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a com plaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment opera tions or procedures that could affect the operation of the equipment If this hap pens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the tele phone network the telephone company may request you remove the equipment
130. u have access to two areas the File Menu and News For help with menu commands type In the Main Menu type F and press ENTER to access the File Menu then type D and press ENTER to download At the file name prompt if you have Microsoft Word 6 0 or later type register doc and press Enter If you do not have Microsoft Word type register txt and then press ENTER Press ENTER twice more To select the Zmodem transfer protocol type Z and press ENTER The download begins automatically As the file is downloaded a dialog box re ports on the progress of the download If the download fails your baud rate may be set too high Log off set the COM port baud rate lower and call again To log off the BBS press ENTER type G for good bye and press ENTER twice more Windows HyperTerminal 1 2 10 11 12 12 Click Start then choose Programs Accessories and HyperTerminal Start HyperTerminal by double clicking the Hypertrm icon HyperTerminal asks for the name of the connection Type Multi Tech BBS in the Name box and then click OK In North America type 800 in the Area code box and 392 2432 in the Phone number box Local and international users type 612 in the Area code box and 785 3702 in the Phone number box Verify that your modem is selected in the Connect using box then click OK Inthe Connect dialog box click Dialing Properties Make any necessary changes in the Where I am and the
131. ubstitute ENQ Enquiry DLE Data Link Escape ESC Escape ACK Acknowledge DC1 Device Control 1 FS File Separator BEL Bellor Alarm DC2 Device Control 2 GS Group Separator BS Backspace DC3 Device Control 3 RS Record Separator HT Horizontal Tab DC4 Device Control 4 US Unit Separator LF Line Feed NAK Negative Acknowledge DEL Delete 106 Index MultiModemil User Guide A abort timer 49 adding the modem to Windows 9 advanced menu options 28 30 Advanced Options Trunk 23 analog loopback test 30 91 92 Answer command 33 ASCII character map 106 AT commands 3 32 48 CBN 29 47 65 CBP 29 66 CID 30 48 DB 29 48 65 SB 48 MC 42 E 42 L 42 Q 43 U 43 46 amp C 28 37 amp D 10 28 38 amp E 38 amp F 10 38 amp G 39 amp K 39 amp M 39 44 amp Q 40 44 amp R 28 40 amp S 40 amp T 40 amp V 41 amp W 10 41 59 amp X 41 amp Y 42 amp Z 30 42 Xi 47 AT 48 MS 45 MS 45 MS 45 K 44 46 SDR 47 A 43 B 43 K 43 N 44 V 44 A 33 A 33 AT 33 B 33 D 33 definition 32 descriptions 33 48 DS 30 34 E 34 format 32 H 34 I34 108 L 35 M 35 N 35 O 35 59 P 35 Q 35 44 Se 36 S 36 T 36 V 36 44 W 36 44 X 37 44 Y 37 Z 10 37 attention code 33 autoanswer 32 49 80 autobaud 11 back to back test 94 95 backspace character setting 49 Basic Options Trunk 22 baud rate 10 BBS Multi Tech 11 97 Bell 212A mode
132. uipment connected to public telephone systems See Appendix A for more in formation MultiModemll User Guide Two Wire Leased Line Connection MT5600BA Plug one end of a two wire phone cable into the modem s LINE jack and connect the other end to a leased line wall jack or terminals MT5600BL Plug one end of a two wire phone cable into the modem s LEASED jack and connect the other end to a leased line wall jack or terminals Four Wire Leased Line Connection On an MT5600BL only plug one end of a four wire phone cable into the modem s LEASED jack and connect the other end to a four wire leased line wall jack or termi nals For dial backup operation plug one end of the modular phone cable into the modem s LINE jack and the other end into a PSTN wall jack Phone Connection For voice only calls plug a telephone into the modem s PHONE jack optional Power Connection Plug the transformer module into an AC power outlet or power strip Plug the trans former module s cable into the POWER jack on the modem Note Use only the transformer supplied with the modem Use of any other trans former voids the warranty and can damage the modem Surge Protectors and Lightning Power surges and other transient voltages on power lines such as those caused by lightning strikes can damage or destroy your modem Therefore we recommend that you plug the modem into a surge protector rather than directly into a wall out le
133. uits are functioning properly The local digital loopback allows you to verify that the local computer or terminal the two modems and the transmission line between them are functioning properly The remote digital loopback test allows you to verify that the remote computer or terminal the remote modem the serial ports the telephone line and the local mo dem are functioning properly Note All loopback tests operate at all speeds except 300 bps Local Analog Loopback Test V 54 Loop 3 In this test data from your computer or terminal is sent to your modem s transmit ter converted into analog form looped back to the modem s receiver converted into digital form and then sent to your monitor for verification No connection to the phone line is required AT amp T1 CONNECT Digital Analog Computer or Terminal Local MultiModem Figure C 1 Local analog loopback test Test procedure 1 Connect the modem to your computer Using your communication program set the desired baud rate and go into terminal mode 2 Type AT and press ENTER you should get an OK message Type AT N and press ENTER to disable error correction 91 MultiModemil User Guide 3 Type AT amp T1 and press Enter This places your modem in analog loopback mode in the originate mode A CONNECT message should appear on your dis play The modem is now out of command mode and in a pseudo online mode 4 Note that the CD and TM indicator
134. us offline command mode See amp M1 Serial interface operation only amp 02 Selects synchronous connect mode with asynchronous offline command mode and enables DTR dialing of directory 3 See amp M2 Serial interface operation only amp 03 Selects synchronous connect mode with asynchronous offline command mode and enables DTR to act as a talk data switch See amp M3 Serial interface operation only amp Q5 The modem will try to negotiate an error corrected link The modem can be configured using 36 to determine whether a failure will result in the modem disconnecting or falling back to a non error correction connection See also N3 amp 06 Selects asynchronous operation with speed buffering and no error correction Same as NO ETS NORM Command amp Rn Clear to Send CTS Control ERE edi Ent Values n Oorl Default 1 Description amp RO Let the CTS state follow the RTS state when online amp R1 Force CTS high ON Command amp Sn Data Set Ready DSR Control Values n Oorl Default 0 Description amp S0 Force DSR high on at all times amp S1 Let DSR go high only during a connection INITIATE AL _ Command amp Tn V 54 Test Commands atta BE Values n 0 1 3 4 5 6 7 0r 8 e Ent Default None SSE Description The modem can perform selected test and diagnostic functions A TERMINATE DL test can be run only when the modem is in asynchronous op Ent eration in non error correction mode normal or direct
135. ware communications 10 solving problems 76 82 Speaker Mode command 35 specifications technical 88 90 speed maximum 51 serial port 10 48 Status Trunk 21 Store Callback Number command 47 65 Store Callback Password command 47 66 Store Current Configuration command 10 41 Store Telephone Number command 42 surge protector 8 Sync Async Mode command 40 sync async modes 22 28 39 Synchronous Clock Source com mand 41 I technical specifications 88 90 technical support 97 telephone connection 7 line 78 number dialing 30 number listing 30 number storing 30 42 terminal mode 77 92 Terminal program 13 test timer 518 50 testing the modem 8 40 78 loopback tests 30 91 95 menu options 24 self test 76 Tone Dialing command 36 tones dialing 49 Transmit Break command 43 troubleshooting 76 82 U UARTs 11 80 81 uninstalling a modem from Windows 9 upgrading the modem 100 103 V V 22 mode 33 V 22bis Guard Tone Control com mand 39 V 25 data calling tone 50 V 25bis 22 28 V 42 error correction 3 38 44 V 42bis data compression 3 42 V 54 tests 30 40 91 95 V 90 protocol 3 W wait time for dial tone 49 warranty 84 96 Windows 3 1 77 80 81 Windows 9x 78 installing the modem 9 uninstalling a modem 9 Windows NT 78 installing the modem 9 uninstalling a modem 9 Windows operating systems 9 10 Windows Terminal 12 13 World Wide Web 15 X Xmodem 80 XOFF character S33 50 XON character S32 5
136. with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software 85 MultiModemil User Guide Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device pro vides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certifica tion means that the equipment meets certain telecommunications network protec tive operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be con nected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degra dation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any re pairs or alterations made by the user to thi
137. x Dec Code Hex Dec Code Hex Dec Code Hex Dec NUL 00 0 SP 20 32 40 64 60 96 A SOH 01 1 21 33 A 41 65 a 61 97 B SIX 02 2 22 34 B 42 66 b 62 98 C ETX 03 3 23 35 C 43 67 c 63 99 D EOT 04 4 24 36 D 44 68 d 64 100 E ENQ 05 5 25 37 E 45 69 e 65 101 F ACK 06 6 amp 26 38 F 46 70 f 66 102 G BEL 07 7 i 27 39 G 47 71 g 67 103 H BS 08 8 28 40 H 48 72 h 68 104 l HT 09 9 29 4 l 49 73 i 69 105 J LF OA 10 ki 2A 42 J 4A 74 j 6A 106 K VT OB 11 2B 43 K 4B 75 k 6B 107 L FF OC 12 2C 44 L AC 76 6C 108 M CR OD 13 2D 45 M 4D 77 m 6D 109 N SO OE 14 2E 46 N 4E 78 n 6E 110 O SI OF 15 2F 47 O 4F 79 o 6F 111 P DLE 10 16 0 30 48 P 50 80 p 70 112 Q DCI 11 17 1 31 49 Q 51 81 q 71 113 R DC2 12 18 2 32 50 R 52 82 r 72 114 S DC3 13 19 3 33 51 S 53 83 S 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 V 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 X 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1A 26 3A 58 Z 5A 90 Z 7A 122 ESC 1B 27 3B 59 5B 91 7B 123 FS 1C 28 lt 3C 60 5C 92 l 7C 124 GS 1D 29 3D 61 5D 93 7D 125 A RS 1E 30 gt 3E 62 A 5E 94 7E 126 _ US 1F 31 7 3F 63 5F 95 DEL 7F 127 NUL Null or all zeros VT Vertical Tab SYN Sync SOH Start of Header FF Form Feed ETB End Transmission Block STX Start of Text CR Carriage Return CAN Cancel ETX End of Text SO Shift Out EM End of Medium EOT End of Transmission SI Shift In SUB S
138. xtract the Upgrade Files 1 Move the downloaded upgrade file to a temporary directory or folder on your hard disk 2 The file is a self extracting archive Extract the files by typing the upgrade file name in DOS or double clicking it in Windows Step 5 Set the Modem to the Factory Defaults Before you flash your modem it is important that you issue the AT amp F command to set it to the factory default parameters You should also record the parameters that are currently stored in your modem so you can reprogram it after flashing 1 Run your favorite terminal program If you are using Windows 95 or Windows NT you can use HyperTerminal If you are using Windows 3 11 you can use Windows Terminal 2 In the program s terminal window type AT amp V and press ENTER to list your modem s current parameters 3 Record your parameters by saving the screens and sending them to your printer 4 Type AT amp F and press ENTER to reset your modem to the factory defaults 5 Close the terminal program 102 E Upgrading the Modem Step 6 Upgrade the Modem s Firmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the boot code e g 2MBPFL11 537 and the file name for the new firmware e g 5600BA S37 1 Run a terminal program such as HyperTerminal The program must be able to send a file as ASCII text Make sure hardware flow control i
139. you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software w Try resetting your modem by turning it off and on If you are using DOS or Win dows 3 1 communication software make sure the initialization string includes amp F as the first command to cancel any leftover command that could affect the modem s operation w If you don t get an OK the problem may still be in the communication software Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs connect to the COM port automati cally Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port Y Your communication software settings may not match the physical port the mo dem is connected to The serial cable might be plugged into the wrong connector check your computer documentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection w If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still don t get an OK the fault might b

Multi-Tech Systems MT5600BL User's Manual

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