Motorola SURFboard SVG2501 User's Manual
Contents
1. ye Bay Wark Naa J A at A tt f gt d 4 A it Petes if y set ch ide f Nira 0 Weeds if hy Kh aa Vyas AV alt N ry Vi F vz i iy NFA IAN nyu TETEP on y ONL 5 bn ft i ety 3 vr IM aT Vhs PA e A ae ey teh an Oe if we AY ni API iF AA I KIA ETN Nj y T f fae awl N PANI HEG MG sy 4 Wee iN Nag WRG ry f el Ie va i i NT hee ytd ah Az a bi al A 1 fais tik i VE ae Ay 4 W g i MARA sie fast 2 TAY RAR fy AA et EANA jeti AE i AG f TY Pay RG a E t y lis a Specifications GENERAL Standards DOCSIS 2 0 and PacketCable 1 0 certified interoperable with DOCSIS 1 0 and 1 1 and compatible with Packet Cable 1 5 SIP CableHome 1 1 optional Cable Interface F Connector female 75 Q Network Interface Four 10 100 Ethernet ports Wireless Interface 802 11b g Wi Fi Dimensions 9 2 in H x 1 5 inW x 6 1 in D 23 4 cm x 3 81 cm x 15 6 cm Regulatory RoHS compliant FCC UL listed U S and Canada Industry Canada ENERGY STAR qualified CoC compliant INPUT POWER North America 105 to 125 VAC 60 Hz Outside North America 100 to 240 VAC 50 to 60 Hz ENVIRONMENTAL Operating Temperature 32 F to 104 F 0 C to 40 C Storage Temperature Without Battery With Battery 22 F to 158 F 30 C to 70 C 14 F to 140 F 10 C to 60 C Store replacement batteries at 25 C for optimal sto2. a secure Wi Fi connection on a user s machine When the Wi Fi wizard is finished a secure WPA Wi Fi Protected Access encrypted wireless connection is established to the gateway protecting the user s machine from hacker attacks Motorola s embedded software enables Wi Fi deployments with high levels of quality reliability and customer satisfaction with low operational and support costs for the MSO Service Assurance Supporting the Wi Fi home network is a new challenge for the cable industry As the leading worldwide provider of DOCSIS products Motorola is helping ease cable operators into Wi Fi delivery By combining the highest performing and lowest cost of ownership modems in the industry with easy to use Wi Fi installation and pairing tools as well as advanced remote management features the SVG2501 is offering an all in one approach to broadband home networking In addition Motorola s field proven NBBS device management software platform provides the MSO with intelligent management auto provisioning and remote management features to improve accuracy efficiency and customer satisfaction These value adding features enable remote device administration for improved accuracy and reduced support costs The SVG2501 is compatible with Motorola s NBBS scalable carrier grade software platform that enables cable operators to remotely access configure monitor and troubleshoot their full portfolio of consumer devices home networks and
3. and cellular phone service simultaneous use of phone lines and high speed data services and a single bill for their voice and data services Better coverage for more satisfied customers Increased customer satisfaction from improved in home coverage a key user network quality metric Value added service packages Improved customer retention through unique value added services and the packaging of mobile and landline phone Services Flexible pricing options Greater pricing flexibility resulting from multi service packaging and migration of customers to higher revenue margin wireless offerings All in one solution for secure voice and data services A single product solution with support for a variety of CLASS features provided today by the phone company e g caller ID call waiting and call forwarding advanced routing features and an integrated firewall to help provide Internet security Consumer Benefits Lower cost cellular calls Reduced cellular bill resulting from off loading the cellular air interface when calls are made trom the Wi Fi handset in the home through the SVG2501 Better Wi Fi and cellular coverage Improved in home coverage and reliability which is often limited with cellular service Higher quality cellular Wireline audio quality when passed over the SVG2501 s Wi Fi connection One number convenience Convenience of a single mobile number and voicemail service whether inside or outside t
4. services With Motorola s integrated SURFboard home networking CPE solutions and our advanced Remote Device Management Software Platform cable operators can now offer their high ARPU subscribers a complete customer care solution provisioning configuration management and support from the gateway to the desktop and beyond SURFboard SVG2501 Wireless Voice Gateway Highlights Ease of use Plug and play installation Front panel LEDs for power data activity and voice Intuitive Web based diagnostics for quick and easy troubleshooting Versatile and convenient Four 10 100 Ethernet RJ 45 ports enable flexible high speed connectivity Integrated 802 11b g wireless access point and up to two lines RJ 11 of full featured telephone service provide maximum convenience in a small footprint Advanced router and firewall Reliable Power management enhancements optimize Wi Fi handset battery performance Integrated field replaceable Lithium ion backup battery Expandable Features up to 16 Service Identifiers SIDs for future expansion of enhanced features Remote configuration and monitoring Help to reduce support costs and aid troubleshooting DOCSIS Euro DOCSIS 2 0 and PacketCable Euro PacketCable 1 0 certified interoperable with DOCSIS Euro DOCSIS 1 0 and 1 1 and compatible with PacketCable Euro PacketCable 1 5 SIP CableHome 1 1 optional Signaling Support for Network Call Signaling NCS and Sessi
5. Quasi trapezoidal 1 2 lt CF lt 1 6 Loss Plan Tolerance Ringing Wave Form Ringing Crest Factor NETWORK Gateway DHCP NAT VPN tunneling static routing and dynamic IP routing RIPv1 RIPv2 SPI firewall with DoS protection and intrusion prevention port packet and URL keyword filtering full suite of ALGs UPnP IGD 1 0 802 11b g Wi Fi WDS bridging 802 11e WMM admission control QoS 802 11e WMM power save U APSD Unscheduled Automatic Power Save Delivery 802 111 Security WEP 64 128 WPA PSK WPA WPAZ2 TKIP AES 802 1x 802 111 pre authentication Mobile Pairing User friendly Wi Fi protected setup WPS for secure mobile pairing with compatible dual mode handset To include US Canada ETSI World Wireless LAN Power Management Regulatory Domains Transmit Power Output IEEE 802 116 19 dBm 1 1 5 dB at all rates in all channels IEEE 802 119 16 dBm 1 1 dB at 54 Mbps in all channels Receiver Sensitivity gt 90 dBm at 11 Mbps gt 4 dBm at 54 Mbps Product features may vary by model type All features functionality and other product specifications are subject to change without notice or obligation SURFboard SVG2501 Wireless Voice Gateway Plug and play Simple to set up and easy to use just plug It in and go Phone G i PS Er Internet High speed HFC cable network Firewall Coaxial 1 Certain features may not be activated by your service prov
6. S 2 0 cable modem and an integrated 802 11b g wireless access point on the full featured home network router provide both high speed Internet access and a single platform for home networking eliminating the need for stand alone routers hubs and access points Digital Voice Telephone Service The SVG2501 delivers up to two lines of primary line digital voice telephone service terminating in RJ 11 connectors over cable s broadband connection to the home Voice traffic is prioritized over Internet traffic giving the user high quality voice calls even while surfing the Web The SVG2501 also supports a variety of rich CLASS features such as caller ID call waiting three way calling and call forwarding SURFboard SVG2501 Wireless Voice Gateway Wireless Gateway An 802 11b g e i wireless gateway allows consumers to network computers gaming consoles and other peripherals anywhere In the home With Motorola s SURFboard integrated home networking CPE solutions cable operators can now offer a complete provisioning configuration management and support system for their customers from the gateway to the desktop and beyond User friendly Installation Motorola s integrated SVG2501 includes stateful firewall protection and WEP Wired Equivalency Privacy The SVG2501 is also equipped with a built in easy to use Motorola WI FI installation wizard a zero touch auto Wi Fi provisioning tool which seamlessly configures
7. SURFboard SVG2501 Wireless Voice Gateway IP telephony high speed data with router and firewall integrated field replaceable Lithium ion battery backup and a wireless access point converge in one convenient package Motorola s SVG2501 SURFboard Wireless Voice Gateway provides cable operators with an intelligent way to offer their customers high speed data landline and mobile telephone services and an enhanced home network experience using a single broadband communication solution Seamless Mobility in a Stylish Package Show your premium customers that you appreciate their business and you are serious about yours Designed for seamless mobility Motorola s SURFboard SVG2501 Wireless Voice Gateway is a fully integrated telecommunications solution that combines the functionality of a cable modem embedded Multimedia Terminal Adapter eMTA four port router with advanced firewall an 802 11b g wireless access point and an integrated field replaceable Lithium ion backup battery all in one convenient sleek stylish package for the sophisticated consumer The SVG2501 is an advanced integrated and robust residential and commercial telecommunications solution ideal for seamless mobility and PacketCable Multimedia PCMM architectures The SVG2501 combines all the IP functionality today s consumers demand in a single compact and stylish unit High Speed Internet Access Four 10 100 Ethernet RJ 45 ports an integrated DOCSI
8. he home Motorola believes in going green we have a global commitment to sustaining the environment M Motorola has been working for years to continually improve our ECOMOTO environmental profile We are in step with our customers and Ac their increasing interest in partnering with a company that will help them reduce their carbon footprint while offering compelling products that will help them grow their eco conscious customer base Motorola designed the SVG2501 to minimize its impact on the environment Motorola s gateways comply with international environmental and energy efficient standards including ENERGY STAR qualified power supplies California Efficiency Compliance for the power supply European Code of Conduct compliance for both the power supply and modem and lead free circuit boards as certified by RoHS compliance Packaging The SVG2501 uses Motorola s new environmentally friendly package design our gateways ship in single pack boxes By both eliminating the suspension plastic and reducing the box size Motorola is helping to reduce the environmental impact of the SVG2501 As an even more impactful step operators may choose to receive the products in a bulk package thus reducing the extra waste and transport weight associated with single packages Motorola s single and bulk packaging SOMOS Balllgaliat neo oxa USB cables Additionally customers have t ne nber of cables shipped with eac epaCKaging
9. ider and or their network settings may limit the feature s functionality Additionally certain features may require a subscription Contact your service provider for details All features functionality and other product specifications are subject to change without notice or obligation Your service provider not Motorola is responsible for the provision of Voice over IP VoIP telephony services through this equipment Motorola shall not be liable for and expressly disclaims any direct or indirect liabilities damages losses claims demands actions causes of action risks or harms arising from or related to the services provided through this equipment Important Be aware that you will not be able to make any calls using this VoIP device if your broadband connection is not functioning properly Battery backup times may vary based on many factors including the battery age charging state storage conditions and operating temperature as well as by factors such as data activity and length of active telephone calls SURFboard SVG2501 Wireless Voice Gateway DOA Powered by an MOTOROLA VA Pw RENSE qualified adapter ROHS E for a better Ebafiec COMPLIANT LIANG environment www motorola com broadband MOTOROLA and the Stylized M Logo are registered and the EcoMoto name and logo are trademarked in the U S Patent and Trademark Office SURFboard is a registered trademark of General Instrument Corporation a wholly owned subsidiary
10. is 100 Our pac ckaging i s now labeled with standard recycling D i eh laan l i CD 5 al ta EAE TG eRe PETXA i Y he 4 Ti AR aan hy i y4 rA AA ISARR Be T ASS f i ia PA NS 2 vy j i KINT Ha Mon by Dacre e Py R hse wali 1 ret se o PAES see Pg EAE ATAATA eee te Th nh ety tt cH he Pye Bene ve nee XE Bi gt R Sn x a Fiia i ree Aes Me gate KAA Be s ata y YA cape ty IAR EAN INES AnA oar dati cAi a ays gt ERY Fi i en ig it Ci w F a one tea i D oF aan svar mata f ty Fag ON Sift Ae A g LAP Hee ine Ke Rat tary Kei N A MEAW Sii VETA er N a PAE EAA 1 Ae ho a Spe hs AN Wy PIEN AN Rainy w tah oy ui j lt 4 f i a ty i ny DA an AERAN IPINIA A 1 9 oie the f piis ays ne A s Ch a Ee Se ATE GA FANS MAREN SEL CMO Gas Dean TEA T at Hig N a ee Oi hen cia PUAN EE APIA i ey aby ced mi 3 AES AAVAT AR bet i 7 4 Ae tana Sie ops TUE TEAM lat agar E Lie DRITA ne eR NE a Me ao Thy De Done ESE VaL EAT PEN ie 5 Wa h sate AMS i j HAATI VY IAA Pye Le vi dole wh i MAA ir r y Peer Ps eu War J y i p ty r ie iS bs Y ained RAIE DO S TAINA PA VEL CAT Ny iaa FAN Py eda A i Pe 7 i 01 Wireless VA WS rae ihe Sores f p ol ibs Ail J Oe iy i ras 4 UR if eA eh al s I SUREboard VEZO Wireles AUVE pua i iA 2 AB suf uit Bs P PAR ie as eee T S NORIMA a 1 4 ny p i Wire th Ny papas SY ile so
11. of Motorola Inc Wi Fi and the Wi Fi Alliance logo are registered marks and Wi Fi Protected Setup is a trademark of the Wi Fi Alliance DOCSIS and CableLabs are registered trademarks and PacketCable and CableHome are trademarks of Cable Television Laboratories Inc ENERGY STAR is a registered mark owned by the U S government Windows is a registered trademark and Vista is a trademark of Microsoft Corporation in the U S and or other countries Linux is a registered trademark of Linus Torvalds in the U S and other countries UNIX is a registered trademark of the Open Group in the United States and other countries Macintosh is a registered trademark of Apple Computer Inc All other product or service names are the property of their respective owners Motorola Inc 2009 All rights reserved 569779 001 a 06 09
12. on Initiation Protocol SIP Telephony Support for G 711 as well as multiple low rate vocoders Automatic fax modem processing including support for T 38 protocol Telco interfaces configurable to meet multiple market standards Enhanced Power Management The SVG2501 offers a number of power management features including 802 11e U APSD WMM Power Save which enable users to optimize the battery life of their Wi Fi handset A highlight of the 802 11e power management standard is the synchronization between the SVG2501 and the Wi Fi handset The Wi Fi handset receives data from the SVG2501 at infrequent intervals allowing it to enter sleep mode when the phone is not in use thereby minimizing the phone s on time and improving Its battery utilization Built In Security The SVG2501 is equipped with a number of security features including e 802 11i security WEP 64 128 WPA PSK WPA WPA2 TKIP AES 802 1x e 802 11i pre authentication e PSEC PPTP L2TP NAT pass through for VPN tunneling e Wi Fi Protected Setup WPS e User friendly secure mobile pairing o Wi Fi Wizard removes end user complexity for secure PC client setup o Push button configuration for WPS compliant clients SURFboard SVG2501 Wireless Voice Gateway Provider Benefits Single infrastructure delivery of multiple services One infrastructure for communication services providing the ability to offer customers both residential
13. rage life Operating Humidity 5 to 95 R H non condensing DOWNSTREAM Modulation 64 or 256 QAM Maximum Data Rate 38 Mbps 256 OAM at 5 361 Msym s Bandwidth 6 MHz Symbol Rates 64 QAM 5 069 Msyrm s 256 OAM 5 361 Msym s Operating Level Range 15 to 15 dBmV Frequency Range 88 to 860 MHz Input Impedance 75 Q nominal UPSTREAM Modulation B 16 32 g4 128 QAM or QPSK Maximum Channel Rate 30 Mbps Bandwidth 200 kHz 400 kHz 800 kHz 1 6 MHz 3 2 MHz 6 4 MHz Symbol Rates 160 320 640 1280 2560 and 5120 ksym s Operating Level Range A TDMA S CDMA 8 to 54 dBmV 32 OAM 64 QAM 8 to 55 dBmV 8 OAM 16 QAM 8 to 58 dBmV QPSK 8 to 53 dBmV all modulations Output Impedance 75 Q nominal Frequency Range 5 to 42 MHz edge to edge TELEPHONY Line Type 2 wire Hook State Signaling Loop start Maximum Line Length one way 500 ft AWG 26 0 4 mm 65 eC DTMF Level Sensitivity Range 0 and 20 dBm 64 kbps PCM u law or A law companding support for G 711 G 726 G 728 G 729 G 723 1 iLBC and BV16 32 codecs Configurable based on market Speech Coding Line Termination needs Loss Plan Receive D A 4 dB Transmit A D 2 dB configurable based on market needs 1 dB 60 50 Hz loss gt 20 dB one way referenced to off hook loss at 1 004 Hz
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