Motorola CDMA 800/1900 MHz User's Manual
Contents
1. Customer support is available through dedicated Call Centers and in country help desks Product Service training is available through the local Motorola Support Center 6 May 15 2006 6809501 A03 O Level 2 Service Manual Parts Replacement 6809501A03 O Introduction When ordering replacement parts or equipment include the Motorola part number and description used in the service manual or supplement When the Motorola part number of a component is not known use the product model number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http ousinessonline motorola com EMEA Phone 49 461 803 1404 Website http emeaonline motorola com Asia Phone 65 648 62995 Website http asiaonline motorola com May 15 2006 7 Specifications Specifications General Function Q CDMA Specification Frequency Range 1900 MHz PCS 1931 250 1988 750 MHz Rx 1851 250 1908 750 MHz Tx Frequency Range 800 MHz CDMA 869 70 893 31 Rx 824 70 848 31 Tx Channel Spacing 50 kHz PCS 30 kHz CDMA Channels 1150 PCS 788 CDMA 800 Modula2. Q Level 2 Service Manual 6809497A97 O MOTOROLA Q Digital Wireless Telephone CDMA 800 1900 MHz CDMA 1X EV DO MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2006 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 Level 2 Service Manual Contents Contents Introduction TTT ipa te eee ye ac A ee a eae ane Soe a see ta ee a TTT 4 Product Identification A eae Z esd Ae te eta ee eee ee Pe Waste wn SRL 4 Product Names feist nate tilda nies Os oa eda hs law Oe ee ee ae ede Be Meee 4 Regulatory Agency Compliance 0 Na EREE R ne R de R SHER ene eens 4 Computer Program CopyrightS vrara 0 0 0 c cc ee eee een eee nee nee 5 About this Service Manual 0 ee ee een een eee nee nas 5 Warranty Service Policy 4 scccced 5 2 5 dacs Seles a Sek oe bee eee Meee Bb E E E E 6 Parts Replacement lt 40 02 03scc4 5 f Shy e too Daves gpd ge ped wales Sod Tere Setekysape ee wes See heed ee 7 Specifications 49T R fe ees Aes eda ace ee Pe ee eae ee cen eee ee 8 Product OVervieW oeiras i Ta N a conker Saha wee Gh eee ec AOS eee OER ee en 9 P atures autin E A ends abd Ea bitte tcod bet debe intce Oo dod lod ene alerted E arah dat Earn 0 E 9 General Operation Xx xY riod X NR een es T REE NT NTA E tee
3. Assembly removing and replacing 23 N names product 4 6809497A97 O May 15 2006 Index O operation 11 battery 15 controls indicators and I O connectors 11 menu navigation 12 menu structure 15 overview product 9 P parts exploded view diagram 42 exploded view parts list 43 product identification 4 names 4 product overview 9 features 9 R regulatory agency compliance 4 removing antenna 24 battery 15 20 battery cover 19 display assembly 36 Keyboard 30 keypad 38 Main Board 28 motor vibrator 23 speaker carrier 27 replacement parts ordering 7 replacing antenna 24 battery 20 battery cover 19 display assembly 36 Keyboard 30 keypad 38 Main Board 28 motor vibrator assembly 23 speaker carrier 27 S service manual about 5 audience 5 conventions 6 scope 5 Index 1 Index service policy 6 customer support 6 out of box failure 6 product support 6 shut down upon battery removal 15 SIM card personality transfer 39 speaker carrier removing and replacing 27 specifications 8 support customer 6 product 6 T tools and test equipment 17 W warranty service 6 Index 2 May 15 2006 Q CDMA 6809497A97 O MOTOROLA
4. and receive Adjacent and Alternate Channel Desensitization 3 BER max at 107 dBm signal 94 dBm 30 kHz 65 dBm 60 kHz May 15 2006 6809501 A03 O0 Level 2 Service Manual Product Overview Product Overview Motorola Q mobile telephones feature Code Division Multiple Access CDMA technology Q also supports EVDO a wireless radio broadband data standard adopted by many CDMA mobile phone service providers Compared to 1xRTT CDMA2000 1x networks currently being used by operators 1xEV DO is significantly faster providing mobile devices with air interface speeds of up to 2 4576 Mb s with Rev 0 and up to 3 1 Mb s with Rev A Only terminals with 1xEV DO chipsets can take advantage of the higher speeds The Q uses the Microsoft Windows Mobile operating system Windows Mobile is a compact operating system for mobile devices based on the Microsoft Win32 API The Q mobile device provides Short Message Service SMS text messaging and includes clock alarm datebook calculator and caller profiling personal management tools The Q also has a built in 1 3 Megapixel camera with 6X digital zoom Bluetooth wireless connectivity The phone provides 32 Embedded ring tones including VibraCall vibrating alert and 32 Downloadable Customizable iMelody ring tones The phone also contains a Secure Data SD removable memory expansion slot The Q is a dual band phone that allows roaming within the CDMA 800 and 1900 MHz bands The Q CDMA pho
5. ie oe eee ee oe NTR NN ee N 11 Controls Indicators and Input Output I O Connectors 0 ccc eens 11 Battery Fun ction osuere tee hs eA he PRS Cea a he ee a eS 15 OpeGratiOn ecic ae oo ibe Dania oe ead aed Mae de sled bee Bera Oe Aa allen Oca duke anes ea 16 Tools and Test Equipment e x x x cece eee eee eee eee eee eee eee eee 17 DIO BIA a e cA EME Eee Ne cl eg sar EAA N A A SD NRE Blaha Gell cag Se Bs Cea ara 18 Removing the Battery Door xr SES N S KTR RTS A TE T RR ence eee e L K eee N nes 19 Removing and Replacing the Battery 0 ccc ete een ee nns 20 Removing and Replacing the Rear Housing 0 ccc cence nn ee nas 21 Removing the Motor Vibrator Assembly 0 0 0 eee eee n een ee nas 23 Removing and Replacing the Antenna 0 ccc een een ne enas 24 Removing the Daughter Board 0 0c ee eee e enn nee nas 25 Removing the Camera Assembly 2 3 ccc ccc ene tA Sek Sea eG a We eae Wada ees 26 Removing and Replacing the Speaker Carrier 0 ccc een eee eens 27 Removing and Replacing the Main Board 0 0 0 0 ccc ccc een een eens 28 Removing and Replacing the Keyboard 0 ccc cece eee tenn eens 30 Removing the Display Assembly 0 0 ee ene ene e nee nas 36 Removing and Replacing the Keypad 0 eee enn een nee nas 38 Phone Identification s reani 0 S Ta RR RX ee ee ee ee ee ee ee ee 39 Personality Transfer ossia creien eea paee ee eee eee een eee eee nes 39 Identifica
6. its place in the rear housing assembly 4 Carefully press the motor vibrator assembly into position in the rear housing Ensure the motor vibrator shaft turns freely 5 Replace the rear housing battery and battery door as described in the procedures 6809495A97 O May 15 2006 23 Disassembly Q CDMA Removing and Replacing the Antenna 1 Remove the battery cover battery and rear housing as described in the procedures 2 Insert one prong of the metal tweezers into the access slot to release the snap securing the antenna carrier to the main PC board 3 Once the snap is released lift the antenna carrier straight up and away from the phone Avoid damage to the pogo pins see Figure 11 Antenna carrier Access slot Figure 11 Removing the Antenna Carrier 4 To replace align the antenna carrier to the phone 5 Press the antenna carrier onto the main board until the snaps engage 6 Replace the rear housing battery and battery cover as described in the procedures 24 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly Removing the Daughter Board 1 2 Remove the battery door battery rear housing and antenna as described in the procedures Insert the disassembly tool under the daughter board and rotate the disassembly tool to unseat the daughterboard from its connector on the main PC board see Figure 9 Daughter board 0602130 Figure 12 Removing the Daughter Board 68
7. patents or patent applications of Motorola except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product About this Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance Refer questions about this manual to the nearest Customer Service Manager Audience This service manual aids service personnel in testing and repairing Q telephones Service personnel should be familiar with electronic assembly testing and troubleshooting methods and with the operation and use of associated test equipment Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Scope This manual provides basic information relating to Q telephones and provides procedures and processes for repairing the units at Level 1 and 2 service centers including e Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of unit functionality Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers 6809501 A03 O May 15 2006 5 Introduction Q CDMA Conventions The following special characters and typefaces are used in this manual to emphasize certain types of information Note Emphasiz
8. without notice Some product names as well as some frequency bands are available only in certain markets Regulatory Agency Compliance This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions e This device may not cause any harmful interference e This device must accept interference received including interference that may cause undesired operation This class B device also complies with all requirements of the Canadian Interference Causing Equipment Regulations ICES 003 Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada May 15 2006 6809501 A03 O0 Level 2 Service Manual Introduction Computer Program Copyrights The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola Laws in the United States and other countries preserve for Motorola Inc certain exclusive rights to the copyrighted computer programs including the exclusive right to copy reproduce modify decompile disassemble and reverse engineer the Motorola computer programs in any manner or form without Motorola s prior written consent Furthermore the purchase of Motorola products shall not be deemed to grant either directly or by implication estoppel or otherwise any license or rights under the copyrights
9. 09495A97 O Lift the daughter board away from the phone To replace align the daughter board to the main PC board and then gently press the daughter board connector to fully seat the connector into the main board socket Replace the antenna rear housing battery and battery door as described in the procedures May 15 2006 25 Disassembly Q CDMA Removing the Camera Assembly 1 Remove the battery door battery rear housing antenna and daughter board as described in the procedures The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 2 Insert the flat end of the disassembly tool under the edge of the camera connector and rotate the tool to unseat the camera connector from the socket see Figure 13 teombled in USA Camera connector o Q KRI ye Aew oo F per mn T sju om 060215a Figure 13 Removing the Camera Assembly Connector 26 May 15 2006 6809495A97 O Level 2 Service Manual Disassembly Removing and Replacing the Speaker Carrier 1 Remove the battery door battery and rear housing as described in the procedures 2 Use the disassembly tool to release the latches that secure the speaker 3 Lift the speaker carrier up and out of the rear housing see Figure 14 Rear housing ae Latch Disassembly tool Latch Figure 14 Removing the Speaker Carrier 4 Toreplace align the speaker carrier to the rear housing and press into position so th
10. 71040B01 1171571001 Keypad Assembly CDMA Front Liner 3871405C01 0571339C01 Screw hole plug top satellite silver 2X RF grommet satellite silver 3271378D01 Display side gasket conductive 3871200C01 Screw hole plug bottom I satellite silver 1571012D02 Rear housing painted Satellite silver 1371107B01 Batwing Rear 3871199C01 7289804Y01 Screw hole plug bottom r satellite silver Display inner module 2 4 TM QVGA 8571175B01 Bluetooth Antenna 3271826B01 Conductive fabric SAR shield 6171112B01 Flash lens 3271720001 Grounding gasket for main board key board 6187835N02 Lens Camera w Adhesive 0171520001 Main board assembly 1371125B01 Camera Bezel CDMA 0171518004 Keyboard assembly 0571153001 Mini SD Grommet Satellite Silver 0171521004 Daughter board assembly 8571176B01 GPS antenna 3571419B01 Screen Rear Port 0171267002 Vibrator Motor Assembly 6809495A97 O May 15 2006 43 Troubleshooting Accessories Table 4 Accessories Q CDMA Description Part Number Power Solutions Battery Slim Li lon 1130mAh SNN5783B Battery High Performance 1640mAh ISNN5765A Travel Charger Rapid U S non leakage PSM5202A In Vehicle Solutions Bluetooth Car Kit S9642 Self Install HF Retractable Razorbill SYN0613
11. G6VYY Week year day amp shift line cell side of APC Code manufacture Figure 27 CDMA Telephone Identification Label 6809495A97 O May 15 2006 39 Troubleshooting Q CDMA Troubleshooting Table 2 Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1 Telephone will not turn on or stay on a Battery either discharged or defective Measure battery voltage across a 50 ohm gt 1 Watt load If the battery voltage is lt 3 25 Vdc recharge the battery using the appropriate battery charger If the battery will not recharge replace the battery If battery is not at fault proceed to b b Battery connectors open or misaligned Visually inspect the battery connectors on both the battery and the telephone Realign and if necessary either replace the battery or refer toa Level 3 Service Center for the battery connector replacement If battery connectors are not at fault proceed to c c Transceiver board defective d keyboard assembly failure Remove the transceiver board Substitute a known good transceiver board and temporarily reassemble the unit Press the PWR button if unit turns on and stays on disconnect the dc power source and reassemble the telephone with the new transceiver board Verify that the fault has been cleared If the fault has not been cleared then proceed to d Replace the keyboard assembly Temporarily connect a 3 6 Vdc suppl
12. Professional Install Car Kit Junction Box Only S9950 HUC Tor PCC a BD S Low Tier VPA Mid rate MPA Verizon Exclusive Rapid SYNA o Vehicle Power Adapter New ID Rapid SYN0707 Audio amp Connectivity Paladin Bluetooth Headset SYN9826A Caller ID Bluetooth Headset TBD Quadrant Bluetooth Speaker TBD Qwerty Bluetooth Keyboard gt gt TBD LY Platform Stereo Headset BD FM Stereo Headset SNo Retractable Headset new customizable SYN9050 One Touch Headset new customizable SYN9351 Mono Headset Black SYN8390B Mono Headset Silver IAAYN4264A Mono Headset new customizable SYN9350 Over the Ear Headset SYN8908 o Neck Loop headset BYNS o USB 2 0 Card Reader SYN1045A Consumer Personalization Carry Cases TBD Lanyard SYN9490A Holster TBD Belt Clip SYN8763 44 May 15 2006 6809495A97 O Level 2 Service Manual A antenna removing and replacing 24 B battery charge indicator 15 function 15 removing 20 battery cover removing and replacing 19 C Canadian Interference Causing Equipment regulations 4 copyrights computer software 5 D disassembly 18 display assembly removing and replacing 36 E exploded view diagram 42 exploded view parts list 43 F FCC rules 4 l identification 39 product 4 Introduction 4 K Keyboard removing and replacing 30 keypad removing 38 keypad removing and replacing 38 M Main Board removing and replacing 28 menu structure 15 motor vibrator
13. al tweezers to lift the keypad from the front housing as shown in Figure 26 Keypad latches Alignment Figure 26 Removing the Keypad 38 To replace insert the keypad into the front housing Align the slots at the sides of the keypad metal supports to the keypad latches in the front housing Top tab of keypad should fit underneath the main lens Ensure the alignment holes align properly with the alignment pins in the front housing Replace the keyboard main board camera assembly daughter board antenna rear housing assembly battery and battery door as described in the procedures May 15 2006 6809495A97 O0 Level 2 Service Manual Phone Identification Phone Identification Personality Transfer A personality transfer is required when a phone is express exchanged or when the main board is replaced Personality transfers reproduce the customer s original personalized details such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection Identification Each Motorola CDMA phone is labeled with a variety of identifying numbers Figure 27 describes the current identifying labels MOTOROLA INC FCC ID IHDT5UV1 EE3 Transceiver CANADA 109 182 230A TYPE UVKA Type approval Mig by model 832 2412 CHANNEL OPERATIO Inn ee Radio serial no ESN yr month of mfg warr code MY g Warr c Code 39 I T ae D414AFOE8AA Board tracking ID
14. and 2 z RN Center Key Navigate menus eme 8 1C Selects menu ar al 11 6 25 2006 Left Soft Key Far Meeting Discuss project schedule Right Soft Key items Mak ake amp answer Turn on amp off hang up exit Space Key Figure 1 Controls and Indicators Locations Front 6809501A03 O0 May 15 2006 11 General Operation Q CDMA _ _ _ Infrared Port Ss Thumb Wheel Mini SD po Undo Back JA Key Og NT V lL Charge up and connect phone TR accessories Ve 0601510 Figure 2 Controls and Indicator Locations Left and Right Side Headset Jack Camera Lens Camera Flash Battery Door Release Speakers Mt Wit Figure 3 Controls and Indicator Locations Back Side 060xxxo Menu Navigation Q telephones have a simple icon and GUI The phone also features a customizeable Start menu accessed by pressing the Start key 12 May 15 2006 6809501 A03 O0 Level 2 Service Manual General Operation A 5 way navigation key allows you to move easily through menus Figure 4 provides a view of the Home screen display Me T Hee i Verizon Wireless Home Service 11 14 2005 4 35 PM gt File Manager Email 0 Text Messages 0 No upcoming appointments Figure 4 Home Screen Display Status Icons The main display provides constant graphical representations of battery capacity and signal strength as well as the real time clock The Q user guide pro
15. at latches secure the speaker carrier 5 Replace the rear housing battery and battery door as described in the procedures 6809495A97 O May 15 2006 27 Disassembly Q CDMA Removing and Replacing the Main Board 1 Remove the battery door battery rear housing antenna and daughter board as described in the procedures The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 2 Use the disassembly tool to unseat the display flex connector See Figure 15 O Til ek PY ff 3 e 2 10 0602500 Figure 15 Removing the Display FLEX Connector 28 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly 3 Carefully remove the main board and keyboard out of the front housing Main board Keyboard Disassembly tool Figure 16 Removing the Main Board and Keyboard This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 4 To replace align the main board and keyboard to the rear housing assembly and lower it into place on the rear housing 5 Press display flex onto transceiver board adhesive Press display flex connector onto its socket 7 Replace the keyboard stiffener speaker cover keypad bezel antenna battery and battery cover as described in the procedures D 6809495A97 O May 15 2006 29 Disassembly Q CDMA Removing and Replacing the Keyboard 1 Remove th
16. d antenna assembly If this does not clear the fault reinstall the original antenna assembly and proceed to c c Transceiver board assembly defective Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble with the new transceiver board assembly 7 Vibrator feature not functioning Motor Vibrator assembly defective Replace the Motor Vibrator assembly Verify that the fault has been cleared and reassemble the unit with the new Motor Vibrator assembly 8 Internal Charger not working Faulty charger circuit on transceiver board assembly Test a selection of batteries in the rear pocket of the desktop charger Check LED display for the charging indications If these are charging properly then the internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly 9 No or weak audio when using headset a Headset not fully pushed home b Faulty jack socket on transceiver board assembly Programming Software Upgrade and Flexing Ensure the headset plug is fully seated in the jack socket If fault not cleared proceed to b Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly Contact your local technical support engi
17. e battery door battery rear housing antenna daughter board and main board and as described in the procedures 2 Use the metal tweezers to remove the grounding gasket from the main board and keyboard see Figure 17 Main board aM MAT un LFCOPADOS 5237 srs Grounding gasket Keyboard Figure 17 Removing the Grounding Gasket 30 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly 3 Insert the disassembly tool under the top of keyboard and slowly slide it under the keyboard Once it reaches the center of the board twist until adhesive detaches see Figure 18 Keyboard Main board a 0607910 Figure 18 Removing the Keyboard This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage Disassembly tool Main board Figure 19 Removing the Keyboard 6809495A97 O May 15 2006 31 Disassembly Q CDMA 4 Remove adhesive from keyboard and main board and clean with isopropyl alcohol if any residue remains Add new adhesives to the keyboard before reattaching Alignment and press fixtures must be used for reassembly 5 To replace attach keyboard and bootstrap to main board 6 Remove liners from doubled sided adhesive on keyboard and place keyboard into alignment fixture Figure 20 Keyboard Connector and Main board Connector Socket 32 May 15 2006 6809495A97 O0 Level 2 Service Manual Disass
18. embly 7 Attach Bootstrap as shown Apply L shaped adhesive to Main board and align with the edges of the shield see Figure 21 Remove the adhesive liner before attaching to keyboard Adhesive Figure 21 Aligning the Keyboard Adhesive Tape 6809495A97 O May 15 2006 33 Disassembly Q CDMA 8 Attach the main board to the keyboard using the keyboard assembly fixture see Figure 22 Avoid contact with nearby board components Figure 22 Keyboard Assembly Fixture 9 Press fixture should be set to exert 19 lbf 8 620 gf at the ram head for 5 seconds The input pressure can be calculated using the required force amp the area of the pistons P F A 10 Carefully place PCB assembly into the press fixture Use the alignment pins to hold assembly in place 11 Once PCB assembly is in place press the 2 buttons on the side of the fixture 34 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly 12 Apply Main Board to Key Board conductive gasket as shown Main board to keyboard conductive gasket rI S Figure 23 Keyboard Assembly Fixture 13 Replace the main board daughter board antenna rear housing battery and battery door as described in the procedures 6809495A97 O May 15 2006 35 Disassembly Q CDMA Removing the Display Assembly 1 Remove the battery door battery rear housing antenna daughter board camera assembly speaker carrier main board and keyboard as descr
19. er into the phone 7 Lower the top end of the battery cover onto the phone until battery cover latch snaps into place 6809495A97 O May 15 2006 19 Disassembly Q CDMA Removing and Replacing the Battery All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed termi nals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects Ensure the phone is turned off Remove the battery cover as described in the procedures Lift up the edge of the battery near the side of the phone as shown in Figure 7 Lift the battery out of the phone Pond Pr Battery Figure 7 Removing the Battery 5 To replace align the battery with the battery compartment so the contacts on the battery match the battery contacts in the phone 6 Insert the left edge of the battery into the battery compartment 7 Lower the right edge of the battery into the battery compartment until the battery is completely seated 8 Replace the battery door as described in the procedures 20 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly Removing and Replacing the Rear Housing 1 Remove the battery door and the battery as described in the procedures 2 Use a T 6 driv
20. er to remove the four rear housing screws on the back of the phone see Figure 8 SIUGIISMAA PRO SLGUSTSHH HZ T D E i Figure 8 Removing the Rear Housing Screws 6809495A97 O May 15 2006 21 Disassembly Q CDMA 3 Insert the disassembly tool between the front and rear housings and rotate it at the places indicated as shown in Figure 9 to release the housing snaps Press on the front housing and then pull the front and rear housings apart Rear housing Disassembly tool Figure 9 Removing the Rear Housing Latches 4 Lift the top end of the rear housing and then the bottom end away from the phone 5 To replace align the rear housing to the phone 6 Carefully press the rear housing onto the phone until all the housing snaps are fully engaged 7 Insert 6 T6 screws into the rear housing assembly and tighten to 14 Nem 1 25 inch pounds 8 Replace the battery and battery door as described in the procedures 22 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly Removing the Motor Vibrator Assembly 1 Remove the battery door battery and rear housing as described in the procedures 2 Use the plastic tweezers to lift the motor vibrator assembly out of the rear housing see Figure 10 Plastic tweezers N Motor vibrator assembly Rear housing assembly Figure 10 Removing the Motor Vibrator Assembly 3 To replace align the motor vibrator assembly to
21. es additional information pertinent to the subject matter Caution Emphasizes information about actions that may result in equipment damage AN Warning Emphasizes information about actions that may result in personal injury Keys to be pressed are represented graphically For example instead of Press the Menu Key you will see Press Information from a screen is shown in text as similar as possible to what displays on the screen For example ALERTS Information that you need to type is printed in boldface type Warranty Service Policy The product is sold with the standard 12 month warranty terms and conditions Accidental damage misuse and extended warranties offered by retailers are not supported under warranty Non warranty repairs are available at agreed fixed repair prices Out of Box Failure Policy The standard out of box failure criteria applies Customer units that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis to guard against epidemic criteria Manufacturing will bear the costs of early life failure Product Support Customer s original units will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola High Technology Centers will perform level 4 full component repairs Customer Support
22. ge is lost To ensure proper memory retention turn the phone OFF before removing the battery Immediately replace the old battery with a fresh battery May 15 2006 15 General Operation Q CDMA Operation For detailed operating instructions refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual 16 May 15 2006 6809501 A03 O Level 2 Service Manual Tools and Test Equipment Table 1 General Test Equipment and Tools Motorola Part Number Description Tools and Test Equipment The following table lists tools and test equipment recommended for disassembly and reassembly of Q telephones Use either the listed items or equivalents Application RSX4043 A Torque Driver Used to remove and replace screws Torque Driver Bit T 6 Apex 440 6 Torx or equivalent Torque setting is 1 25 in lbs or 14 Nem Used with torque driver See Table 7 0180386A82 Rapid Charger Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Used to charge battery and power phone Provides protection from damage to device caused by electrostatic discharge ESD 19501980 AMS Generic Press Tool 0 00 00 40849 AMS keyboard adapter Used to install keyboard 0 00 00 30005 AMS Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disa
23. how the battery charge level Recharge the battery when your phone shows Low Battery 7 Profile Indicator Shows the call alert ring setting When the profile is normal outdoor or automatic no indicator is displayed H meeting speakerphone car no icon normal 4x silent no icon outdoor headset no icon automatic 8 Location Indicator Shows when your phone can send location information or not Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level The gauge shows four levels 100 66 33 and Low Battery Battery Removal Removing the battery causes the device to shut down immediately and lose any pending work partially entered phone book entries or outgoing messages for example If battery is removed before the unit is fully powered down the display will not display properly until the unit is powered down correctly and then repowered up Snowy screen All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed termi nals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects If the battery is removed while receiving a message the messa
24. ia ActiveSync AirSync Bluetooth wireless technology and IrDA 1 All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times are quoted as a range from DRX 2 to DRX 9 Talk times are quoted as a range from DTX off to DTX on 6809501 A03 O May 15 2006 9 Product Overview Q CDMA 1 3 mega pixel camera Multi Media Messaging MMS Dual stereo quality speakers H a supported iMelody MIDI MP3 AAC WAV WMA WAX Image formats supported GIF87a GIF89a JPEG WBMP BMP PNG Video formats supported H 263 MPEG 4 GSM AMR AAC WMV Mini SD removable memory Large high resolution display 320 x 240 pixels 65K TFT Display 2 4 320x240 65K TFT Personal Information Management The Q leverages Microsoft s Windows Mobile software and is among the first devices to run on the new Windows Mobile 5 0 platform which delivers scalable and cost effective mobile messaging support with Exchange 2003 out of the box Enabled for leading corporate email solutions the Moto Q can meet the diverse needs of the enterprise The user can receive and view documents spreadsheets presentations and more 10 May 15 2006 6809501 A03 O0 Level 2 Service Manual General Operation General Operation Controls Indicators and Input Output I O Connectors The Q telephones controls are on the front and sides of the device and on the keyboard as shown in Figures 1
25. ibed in the procedures 2 Use the metal tweezers to release the display module catches in the order shown in Figure 24 Display catch Display catch Figure 24 Removing the Display Assembly Catches 36 May 15 2006 6809495A97 O0 Level 2 Service Manual Disassembly 3 Apply a small amount of force to the lower right side of the display assembly and lift the left side of the display out of the front housing see Figure 25 Display Flex Front housing Figure 25 Removing the Display Assembly The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling Carefully lift the right side of the display assembly out of the front housing To replace align the display assembly to the front housing Carefully insert the right side of the display assembly into the front housing Carefully lower the left side of the display assembly into the front housing Apply slight pressure to all four corners of the display assembly to ensure that all four display assembly catches are properly engaged 9 Replace the keyboard main board daughter board antenna rear housing battery and battery door as described in the procedures oN oop 6809495A97 O May 15 2006 37 Disassembly Q CDMA Removing and Replacing the Keypad 1 Remove the antenna battery cover battery rear housing assembly flex connector transceiver board assembly and keyboard as described in the procedures Use the met
26. ify that the fault has been cleared and reassemble the unit with the new transceiver board 5 Telephone transmit audio is weak usually indicated by called parties complaining of difficulty in hearing voice a microphone obstructed by user while holding the phone Verify transmit audio quality If transmit audio quality is still weak and microphone is not obstructed proceed to b b keyboard assembly defective Replace the keyboard assembly with a know good keyboard assembly Verify that the fault is cleared and reassemble the unit with the new keyboard assembly If this does not clear the fault reinstall the original keyboard assembly and proceed to c 40 May 15 2006 6809495A97 O Level 2 Service Manual Table 2 Level 1 and 2 Troubleshooting Chart Continued Symptom Probable Cause c Transceiver board assembly defective Troubleshooting Verification and Remedy Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly 6 Receive audio from earpiece speaker is weak or distorted a Earpiece speaker defective Check speaker connections If connections are at fault replace speaker If connection is not at fault proceed to b b Antenna assembly defective Check to make sure the antenna is installed correctly If the antenna is installed correctly substitute a known goo
27. ne consists of a main housing assembly that contains the battery battery cover accessory connector main circuit board chassis keypad and internal antenna The main display speaker control keys and a QWERTY keyboard are located on the front of the device The camera battery compartment and rf connectors are located at the rear of the device The main circuit board contains the Receiver Transmitter Synthesizer and Control Logic Circuitry which together comprise the dual band phone electronics The main display is a 2 4 320 x 240 65k TFT LCD The camera is a 1 3 mega pixel with 6X digital zoom The telephones are made of polycarbonate plastic The 1130 mAh Lithium Ion Li Ion battery provides up to 178 minutes of talk time in CDMA mode with up to 141 hours of standby time Features Q telephones use advanced self contained sealed custom integrated circuits to perform the complex functions required for CDMA communication Aside from the space and weight advantage microcircuits enhance basic reliability simplify maintenance and provide a wide variety of operational functions Features available in this product include Thinnest Converged Device on the market 11 5mm Windows Mobile 5 0 software with email calendar contacts and tasks Enabled for leading corporate email solutions Receive and view documents spreadsheets presentations and more Optimized QWERTY keyboard Video capture and playback Connectivity v
28. neer for information about equipment and procedures for flashing and flexing 6809495A97 O May 15 2006 41 Troubleshooting Q CDMA Exploded View Diagram Figure 28 Exploded View 42 May 15 2006 6809495A97 O0 Level 2 Service Manual Exploded View Parts List Table 3 Exploded View Parts List Part Number Description Part Number Troubleshooting Description 1571191C01 Front Housing painted Satellite silver 8571830B01 PIFA antenna Bottom 3289157Y01 Gasket Main 2 4 Display 1571014D01 CDMA Speaker carrier 6171110B01 Main Lens 5088317Y01 Loud Speaker 14 X 20 3571822B01 Screen earpiece primary 3571269B01 Screen Loudspeaker 3571823B01 Screen earpiece tertiary 3871041B01 Side Button Silver 1571337001 Battery door standard satellite silver 0571010D01 HSJ Grommet Dark Silver 4171793B01 Battery latch spring 6171030D01 IRDA Lens Ooo N oA A OIN 1371115B01 Batwing Front 5571196C01 4271169D01 Battery door latch plated Board to board support block oO 3571294C01 Screen MIC 8471427B01 0571013D01 8490009N03 Camera Module 1 3 CDMA receiver camera Grommet Ear speaker assembly 6471043B01 Decorative Bezel 0771495C01 8571174B01 8571434C01 CDMA antenna carrier PIFA antenna Top A PIFA antenna Top B 6471081001 SAR Shield 0387587Y01 Screws 4X 38
29. ssembly of phone 1 To order in North America contact Motorola Aftermarket and Accessories Division AAD at 800 422 4210 or FAX 800 622 6210 Internationally AAD can be reached by calling 847 538 8023 or by fax 847 576 3023 2 Not available from Motorola To order contact AMS Software amp Elektronik GmbH c o Holger Grube Lise Meitner StraBe 9 D 24941 Flensburg Tel 49 461 90398 0 Fax 49 461 90398 50 6809495A97 O May 15 2006 17 Disassembly Q CDMA Disassembly The procedures in this section provide instructions for the disassembly of a Q telephone Tools and equipment used for the phone are listed in Table 1 preceding Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components 18 May 15 2006 6809495A97 O Level 2 Service Manual Disassembly Removing the Battery Door Ensure the phone is turned off Slide the battery cover latch as shown in Figure 6 Gently lift the top end of the battery cover away from the phone Lift the battery cover away from the phone Pon EA Battery door latch Figure 6 Removing the Battery Door 5 To replace align the battery cover to the phone 6 Insert the bottom end of the battery cov
30. tion se 86 lora R N a aA waa seed saw ae eek At As Seiad E Sees 39 TrOUDIESNOOUNG aa N ee Aud sated atti tire A ee A et MUA OE carte PSL AD I ES Beate ed 40 Programming Software Upgrade and Flexing 0 0 ccc ccc een tenn eens 41 Exploded View Diagram nsaan nuena erara ereere 42 Exploded View Parts E TTT 43 ACCOSSOPICS a a ar 9 NR N E ele E 2 EAE EE EA AE AN a KE ENEE EE ENN 44 6809497A97 O May 15 2006 3 Introduction Introduction Product Identification Product Names Q CDMA Motorola Inc maintains a worldwide organization that is dedicated to provide responsive full service customer support Motorola products are serviced by an international network of company operated product care centers as well as authorized independent service firms Available on a contract basis Motorola Inc offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable continuous communications To learn more about the wide range of Motorola service programs contact your local Motorola products representative or the nearest Customer Service Manager Motorola products are identified by the model number on the housing Use the entire model number when inquiring about the product Numbers are also assigned to chassis and kits Use these numbers when requesting information or ordering replacement parts Product names are listed on the front cover Product names are subject to change
31. tion 1M25D1W 1 25 MHz bandwidth CDMA 3G1XRTT 1 25 MHz bandwidth CDMA 1X Duplex Spacing 80 MHz PCS 45 MHz CDMA 800 Frequency Stability 150 Hz CDMA Power Supply Average Transmit Current 3 6V Li lon 1130 mAh battery 310 mA at 13 dBm Average Stand by Current 3 40 mA Dimensions WHD with 1130 mAh Li lon battery Size Volume 64mm x 116mm x 11 5mm 2 5 in x 4 5 in x 0 4 in 80 cc 4 8 in without antenna Weight Temperature Range lt 115g 4 65 oz with battery 30 C to 60 C 22 F to 140 F Humidity 80 Relative Humidity at 50 C 122 F Battery Life 1130 mAh Li lon Battery Up to 180 minutes digital talk time IS 95 A B Up to 250 hours IS 95 A B standby time Up to 350 hours IS 2000 standby time Transmitter Function All talk and standby times are approximate and depend on network configuration signal strength and features selected Specification RF Power Output 0 20 watts 23 dBm into 50 ohms CDMA nominal Input Output Impedance Transmit Audio Response 50 ohms nominal 6 dBm octave pre emphasis Modulation 1M25DIW 1 25 MHz bandwidth CDMA CDMA Transmit Waveform Quality Rho Receiver Function 0 94 Specification Receive Sensitivity 104 dBm CDMA 0 5 Static FER 0 5 or less Audio Distortion Less than 5 at 1004 Hz 8 kHz peak frequency deviation transmit
32. vides more information about icons shown on the main display Whether a phone displays all indicators depends on the programming and services to which the user subscribes 6809501A03 O0 May 15 2006 13 General Operation 14 Q CDMA 5 Signa Strength ANC R 6 Battery Vefizon Wireless Home Service 11 14 2005 4435 PM Level gt File Manager Email 0 Text Messages 0 7 Profile 8 Location Figure 5 Home Screen Status Icons 1 Data Indicator Shows connection status Other indicators can include il secure data transfer Bluetooth wireless connection 2 Message Indicator Shows when you receive a new message Indicators can include new e mail or text message 4 voicemail message 3 Roam Indicator The roam indicator shows when your phone is seeking or using a network outside your home network Other indicators can include Ei 2G home B roaming unavailable 4 Active Line Indicator Shows Abt to indicate an active call or vP to indicate when call forwarding is on Indicators can include 1 line 1 active 2 line 2 active line 1 active call forward on line 2 active call forward on 5 Signal Strength Indicator Vertical bars show the strength of the network connection You can t make or receive calls when Yil or Yadisplays May 15 2006 6809501 A03 O0 Level 2 Service Manual Battery Function 6809501A03 O General Operation 6 Battery Charge Indicator Vertical bars s
33. y to the battery connectors Depress the PWR button If unit turns on and stays on disconnect the dc power source and reassemble with the new keyboard assembly 2 Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio a Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b 3 Display is erratic or provides partial or no display b Transceiver board defective a Connections to or from transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board Check general condition of flex and flex connector If the flex and connector are good check that the flex connector is fully connected If not check connector to transceiver board connections If faulty connector replace the transceiver board If connector is not at fault proceed to b b Transceiver board assembly defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board 4 Incoming call alert transducer audio distorted or volume is too low Faulty transceiver board assembly Replace the transceiver board refer to 1c Ver
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