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KVH Industries TracVision R4 User's Manual

1. Configuring the Antenna for DISH 500 Mode To configure the TracVision antenna for DISH 500 mode you will need to run the receiver s Check Switch function twice You do not need a laptop computer To configure the TracVision antenna for DISH 500 mode follow the steps below 1 Park your vehicle in a blockage free area and do not move the vehicle until you have completed the entire configuration process 2 Turn on the master receiver the receiver that is connected to the antenna s RF1 connector and the television 3 Turn on the TracVision antenna using the switchplate s power switch 4 Wait one minute for the antenna to initialize 5 Using the receiver s remote control go to the Point Dish Signal Strength screen press Menu 6 1 1 on most models 6 Using the remote control s arrow buttons highlight Check Switch and press the Select button 7 Highlight Test and press Select Using Your TracVision R5 R4 8 Wait a minimum of 15 minutes for the Check Switch function to complete and for the antenna to restart and configure itself for DISH 500 mode If the Check Switch function fails the receiver locks up disconnect power from the receiver restart the antenna then restore power to the receiver and try the Check Switch function again 9 Run the Check Switch function a second time This allows the receiver to configure itself for automatic satellite switching 10 Wait until the Chec
2. Antenna Gyro Calibration dl 5 Connect a PC to the communications port as described in Section 4 4 Computer Diagnostics Type HALT and press Enter while the system is performing the limit switch initialization routine The system will complete the initialization function by finding the azimuth and elevation switch limits and then go to the home position Type DEBUGON and press Enter to enter Debug Mode Type CALGYRO and press Enter Verify that the Antenna Gyro Azimuth scale factor is between 0 00090 and 0 00110 and the Antenna Gyro Elevation scale factor is between 0 00090 and 0 00110 Type ZAP and press Enter to restart the system 5 4 4 Antenna LNB Replacement Estimated Time to Repair 7 hour In the event that the LNB experiences problems it may be necessary to replace it To do so use the following procedure jn European systems only Make a note of the current LNB skew angle pictured in Figure 5 7 Disconnect the RF cable connector s at the LNB Remove the wing nut and washer from the LNB clamp Fig 5 3 Remove the top of the LNB clamp and remove the LNB Place the new LNB in the clamp and reattach the RF connector s Replace the LNB clamp A For North American LNBs tighten the clamp fully The replacement process is complete B For European LNBs do not fully tighten the clamp and proceed to Step 7 European systems only Carefully turn the LNB so that the scribe mark is
3. amp C Drain Hole Positions You MUST drill out the drain holes as indicated to ensure that any moisture that enters the baseplate is able to drain Ensure that factory drilled holes are completely sealed Drain Hole Angle relative to baseplate Angle of Hole relative to front 12 Cut the tie wraps holding the antenna unit to the forward shipping restraint see Figure 2 7 Figure 2 7 2 tie wraps used Forward Shipping Restraint to secure LNB arm Shipping Restraint Nuts and Washers Shipping Restraint 2 6 Installation 13 14 15 16 Remove the nuts and washers securing the shipping restraints to the baseplate The shipping restraints are pictured in Figure 2 8 Rotating Plate Shipping Restraint Restraint for LNB Bracket Rotating Plate Shipping Restraint Remove the shipping restraints and replace the nuts and washers into their original positions All nuts and washers removed in Step 13 must be reinstalled These nuts and washers secure the baseplate to the mounting plates Place the radome onto the baseplate labels facing the sides of the vehicle and secure in place using the 8 pan head screws and flat washers removed in Step 10 Drill the cable access hole marked in Step 4 in the vehicle s roof 54 0157 Rev H Forward Shipping Figure 2 8 TracVision R5 R4 Shipping R
4. Always lift the antenna unit by the gray baseplate never by the radome or any portion of the antenna assembly Figure 5 1 Antenna PCB and Rotating Plate Before servicing the antenna unit be sure to remove the appropriate vehicle fuse to disconnect power Replace the fuse after completing the service Figure 5 2 Close up of Connecting Rod and E ring E ring The antenna reflector is not shown in several figures for clarity purposes only Do not remove the antenna reflector 5 3 A Guide to TracVision R5 R4 Locking Nuts and Washers as t Figure 5 3 Antenna Assembly TracVision R5 only f E E E EEE fb a E I Antenna Gyro Cable l Wing Screw i and Washer i I 1 I P Fa Reflector Bracket e LNB Clamp VA Be LNB Antenna Gyro Antenna Gyro Gasket b sf ie Figure 5 4 Rotating Plate Close up of RF Detector and PCB Antenna Gyro Cable Cable Clamp TracVision R5 only Maintenance 5 4 1 PCB Removal and Replacement Estimated Time to Repair hour The microprocessor PCB assembly is protected by a cover fastened to the rotating plate Fig 5 1 The cover must be removed to gain access to the main power fuses and the PCB assembly 1 Using needle nose pliers remove the E ring from one end of the connecting rod Fig 5 2 2 Remove the connecting rod by sliding it off the bracket 3 Fully retract the elevation axis motor shaft Fig 5 5 Elevation Ax
5. 16 VDC power input A quick tripping circuit breaker or fuse should be installed between the switchplate and vehicle power Circuit overload protection should be rated for 5 amperes If vehicle power fluctuates widely or is noisy a 12 VDC 5 amp AC DC power supply or a wide range DC DC converter power supply should be installed Test the voltage and polarity before making connections to vehicle power Connecting the Power Cable to the Switchplate 1 Disconnect vehicle power by removing the appropriate vehicle fuse 2 Connect the switchplate to vehicle power as pictured in Figure 2 12 12 VDC Vehicle Power Installation 2 3 3 Connecting the Receiver Ground Wire A grounding wire Cable 32 0583 50 has been provided to connect your receiver to a suitable ground and protect the system Attach the grounding wire to any suitable screw on the rear panel of the receiver with a good contact with the receiver chassis The other end should be connected to a suitable ground 2 3 4 Installing the Switchplate After completing the switchplate wiring process you must install the switchplate itself This process detailed in the following steps is illustrated in Figure 2 13 C Front Cover B Support Frame A Panel Cutout 3 82 l 97 mm 1 Fit the switchplate assembly and support frame into the panel cutout
6. Connecting System Components 2 3 4 Connecting the Antenna Data Power Cable 2 3 2 Connecting to Vehicle Power 2 3 8 Connecting the Receiver Ground Wire 2 3 4 Installing the Switchplate 2 2 2 3 5 Connecting the Antenna RF Signal Cable to the Receiver 000 ee eee ee ee eee 2 3 5 1 Installing Two Receivers and TVs North American Systems Only suu 2 3 5 2 Connecting Three or More Receivers and TVs North American Systems Only sus 2 3 6 Sealing the Cable Access Hole 2 4 Activating the Receiver eeeeess 2 5 Selecting the Active Satellite 2 5 1 Installing Your Selected Satellites 2 5 2 Programming User defined Satellites 2 6 Setting the Skew Angle European Systems Only 2 7 Testing the System leeles esee 2 8 Configuring TracVision R5 R4 for Remote Satellite Dish Operation llle 2 9 Changing Geographic Location 54 0157 Rev H 3 1 3 2 3 3 3 4 4 2 4 3 4 4 5 1 5 2 5 3 Using Your TracVision Rb RA 3 1 Turning On the System Lees 3 1 Changing Channels and Switching Between Satellites 3 2 3 2 1 Using the Receiver Remote Control to Switch Between S
7. LNB 19 0196 LNB Part Numbers North American style LNB 19 0056 With the new part you will receive an easy to understand instruction sheet for swapping the LNBs Install New Satellites When you move to a new area the list of available satellites changes If you re moving to Europe you will need to choose a new satellite pair from the list of available European satellites see Table 2 4 If you re moving to the U S you will need to choose a new satellite pair from the list of available North American satellites see Table 2 3 For details on installing these new satellites refer to Section 2 5 1 Installing Your Selected Satellites Replace the Receiver d In order to receive satellite TV service in your new geographic You may also need to replace your location you will need to purchase an receiver designed for that television when changing location Refer to your satellite TV service provider for more geographic location In North information America your TV must support the NTSC video standard In Europe your TV must support the PAL video standard 54 0157 Rev H 2 27 Using Your TracVision R5 R4 3 Using Your TracVision R5 R4 For TracVision R5 R4 to receive the satellite signals the antenna must have a clear line of sight to the satellite If you only receive intermittent signals or the antenna cannot find the satellite check around your vehicle for any objects that could be blocking the signal such as
8. press Enter 3 Turn the antenna off by pressing its power button 4 Wait 30 seconds and press the antenna s power button to turn the antenna back on Sleep Mode is now disabled To reactivate Sleep Mode follow this same process typing SLEEPON instead of SLEEPOFF during Step c Conical Scan Tracking TracVision R5 only The antenna control unit uses conical scanning to maintain peak signal strength to the receiver and to update the satellite s position When conical scan tracking is active the antenna moves continually with a circular motion to sweep across the satellite s peak signal The signal strength is then fed back to the control circuits to keep coming back to the direction of the strongest signal 54 0157 Rev H 3 7 A Guide to TracVision R5 R4 If the satellite signal is lost while the system is in conical scan track mode the control software imposes a 45 second time out delay If the signal is not regained during that time the antenna reverts to the set of Search Modes to start looking for the satellite signal This is an automatic process that does not require user intervention 3 4 DISH 500 Mode DISH Network customers with DISH 500 service and a DishPro 5 w ba 301 receiver may configure the TracVision R5 R4 system to use NETWORK 7 DISH 500 mode DISH 500 mode automatically switches between wd the Echo 119 and Echo 110 satellites when the channel is changed using the receiver s remote control
9. the Antenna Baseplate Figure 5 9 Securing the Forward Shipping Restraint KVH is not liable for damage caused by improper shipping 5 9 System Specifications Appendix A System Specifications Physical Characteristics Table A 1 Power 11 16 volts DC 2 5 amps nominal TracVision R5 R4 System 3 5 amps peak Specifications Dimensions Weight 32 81 cm wide x 14 8 38 cm high 33 Ibs 15 kg LNB European system Single output N American system Dual output Tracking TracVision R5 only Better than 30 sec Maintenance Port 9600 bps 8 N 1 EIA RS232 Pointing System Elevation Range 15 to 75 Azimuth Range 720 Position Repeatability 0 1 Environmental Operating Temperature Storage Temperature 25 C to 55 C 13 F to 131 F 40 C to 85 C 40 F to 185 F Humidity to 100 percent 54 0157 Rev H A 1 Switchplate Template Appendix B Switchplate Template amp O E E LO x p E ed ly Sg amp ae a L7 a I 2 O AE gt E QE O E OG E T to YC co ind A N e i ar he el S S E HE _ NS 54 0157 Rev H 16 4 mm B 1 KVH Industries Inc 50 Enterprise Center Middletown RI 02842 U S A Phone 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com Internet www kvh com KIVIHI KVH and TracVis
10. 00 mode automatically switches between the Echo 119 and Echo 110 satellites when the channel is changed using the receiver s remote control To configure your TracVision R5 R4 for this feature go to Section 3 4 DISH 500 Figure 3 3 Mode TV SAT Switch ExpressVu Subscribers ExpressVu customers can use the optional TV SAT Switch or a e PC as described in the following sections SatA Error SatB 3 2 2 Using the TV SAT Switch to Switch Between Satellites Optional If you re unable to switch between satellites using the receiver remote control you can use the optional TV SAT Switch see Figure 3 3 to easily select between Satellite A and Satellite B Changing Satellites 1 Push Select button To order a TV SAT Switch KVH Part Number 01 0245 please call 1 401 847 3327 2 Wait while Sat A or B blinks green TV SAT Switch Controls and Indicators Buan solid green The Select button is used for all operator controls The TV SAT er ne ee Switch also has three LED indicators that show its current status e Both blinking Table 3 1 on the following page explains the function of each TUM E ligh indicator blinking di system problem 54 0157 Rev H 3 3 A Guide to TracVision R5 R4 Table 3 1 TV SAT Switch LED Indicators Figure 3 4 Switchplate Maintenance Port Indicator Status Meaning Sat A Blinking green Wait Searching for satellite Solid green Tracking Satellite A Error Bli
11. 1 hole plugs 2 19 0282 06 Installation 2 1 Choosing the Best Location e Since the TracVision antenna requires a clear view of the southern sky to receive satellite signals the ideal antenna site has an unobstructed view of the horizon satellite all around e Keep the antenna clear of any obstructions on the roof e g air conditioners The antenna requires a 15 to 75 look angle to receive satellite signals Figure 2 1 Antenna Blockage 15 75 MUNI E Vehicle Roof TracVision Antenna Air Conditioner e Consider the location of the antenna relative to the location of any equipment or necessary wiring within the vehicle e Be sure to mount the antenna on a horizontal surface When placed flat on the mounting surface the mounting plates should be less than c above the mounting surface see Figure 2 2 Any larger gap will warp the baseplate and seriously damage the antenna Figure 2 2 Maximum Mounting Surface Slope 8o 109 M Ms Maximum Gap t 54 0157 Rev H 2 3 A Guide to TracVision R5 R4 2 2 Mounting the Antenna Unit 1 Make sure that you have chosen a suitable Always lift the antenna unit by the mounting location based upon the guidelines in gray baseplate never by the Section 2 1 Choosing the Best Location fagomevsrany ORO Or ina 2 Remove the antenna unit from its shipping carton antenna assembly 3 Position the antenna unit in
12. 2 19 Position Grid Table 2 9 Approximate Latitude Longitude Grid Latitude Longitude 1 67 N 7 W 2 67 N 7E 3 67 N 22 E 4 65 N 45 E 5 63 N 7 W 6 63 N 7E 7 63 N 22 E 8 57 N 7 W 9 57 N 7 E 10 57 N 22 E 11 55 N 40 E 12 53 N 7 W 13 53 N TE 14 50 N 22 E 15 47 N 7 W 16 47 N 7 E 17 43 N 7 W 18 43 N 7 E 19 43 N 22 E 20 43 N 37 E 21 36 N 79W 22 36 N 7E 23 36 N 22 E 24 36 N 37 E 2 24 2 6 Setting the Skew Angle European Systems Only The Antenna LNB skew angle must be adjusted to optimize channel reception Refer to your satellite service provider for the proper skew angle for the selected satellite service and geographical location The skew angle for satellites in the KVH library can also be obtained by entering your latitude and longitude into the antenna Determine your grid number in Figure 2 19 to find your corresponding latitude and longitude listed in Table 2 9 Finding the Skew Angle for a Predefined Satellite 1 Type HALT and press Enter 2 Type DEBUGON and press Enter 3 Type GPS XX D YYY E and press Enter Key XX latitude 0 90 D S South or N North YYY longitude 0 180 E E East or W West Installation 4 Type SKEWANGLE and press Enter The system will respond with the skew angle for whichever satellite is currently selected Adjust
13. 225 21 01 0225 27 01 0225 30 01 0225 24 Baseplate Assembly TracVision R4 02 1245 02 02 1245 04 Radome Assembly TracVision R4 02 0953 05 RF Cable 28 ft 8 5 m 32 0417 28 Data Power Cable 28 ft 8 5 m 32 0730 28 PC Cable 6 ft 1 8 m 32 0628 06 Kitpack 72 0101 Owner s Manual 54 0157 Receiver Ground Wire 32 0583 50 Switchplate 02 1023 01 TV SAT Switch optional 01 0245 t European TracVision R5 R4 system tt North American TracVision R5 R4 system set to DIRECTV ttt North American TracVision R5 R4 system set to DISH Network ttt North American TracVision R5 R4 system set to ExpressVu Baseplate assembly with single output LNB Baseplate assembly with dual output LNB A complete listing of kitpack contents is provided in Table 2 2 Introduction 1 3 1 Additional Materials Required for TracVision R5 R4 Use To make full use of your new TracVision R5 R4 and receive satellite TV on the road you will need to provide purchase the following e Television e Appropriate receiver for your selected satellite TV service 54 0157 Rev H In North America you can purchase and or activate a receiver directly from KVH Call KVH at 1 888 584 4163 for details 1 5 Installation 2 Installation Your TracVision R5 R4 is designed for simple installation and setup Just follow these easy steps Step Refer to Section 1 Choose t
14. A Guide to TracVision R5 R4 e Installation Instructions User s Guide Technical Manual N 3 STO OY Satellite Television Congratulations You have selected one of the most advanced land mobile satellite tracking systems available today KVH Industries TracVision R5 R4 is designed for use with European and North American DVB compatible satellite services as well as DIRECTV This manual provides detailed instructions on the proper installation use and maintenance of your TracVision R5 R4 system Before using this manual be sure to check for any addenda which might detail changes to the manual s information Throughout this manual important information is marked for your attention by these icons A helpful tip that either directs you to a related area within the manual or offers suggestions on getting the highest quality out of your system TracVision R5 R4 Serial Number An alert to important information regarding procedures product specifications or product use Information about installation This serial number will be required maintenance troubleshooting or for all troubleshooting or service other mechanical issues calls made regarding this product An electrical safety warning to help identify electrical issues that can be a hazard to either this KVH product or a user Pops Direct questions comments or suggestions to KVH Industries Inc KVH E
15. C TV SAT Switch Radome 2 5 3 5 Amps optional Baseplate Second TV and receiver option only available with U S style dual output LNB TV2 Satellite Receiver 2 Satellite Receiver 1 TV 1 Laptop PC Options Purchased Separately 1 2 Introduction In motion Tracking TracVision R5 only The TracVision R5 employs a state of the art actively stabilized antenna system Once the satellite is acquired the antenna gyro continuously measures your vehicle s motion and position and transmits commands to the antenna motors to keep the antenna pointed at the satellite at all times 1 2 1 TracVision R5 R4 Components The antenna unit includes the antenna positioning mechanism signal front end power supply and control elements The antenna is a parabolic dish mounting a low noise block LNB converter with a built in preamplifier The European configuration includes a single output LNB while the North American system uses a dual output LNB A molded ABS radome encloses the fiberglass baseplate and is secured in place with standard fasteners Connectors on the back of the baseplate join the power signal and control cabling from units inside the vehicle 1 2 2 Satellite TV Reciever Sold Separately The receiver purchased separately receives satellite signals from the antenna unit for signal processing and channel selection and sends the signals to the TV set for viewing Please refer to t
16. CB Reinstall all cable connectors removed in Step 6 9 TracVision R5 only Carry out all calibration procedures for the antenna gyro Section 5 4 3 10 Reinstall your preferred satellites as detailed in Section 2 5 1 Installing Your Selected Satellites 5 4 2 RF Detector DVB Decoder Estimated Time to Repair hour The RF Detector PCB receives operating voltages from both the CPU board and the receiver via the RF cable Ensure that all power is turned off before proceeding 1 Remove the 4 RF board cover screws and washers from the RF board cover 2 Remove the RF board cover 3 Remove the 2 RF connectors from the coaxial fittings on the RF board Tag the cables to ensure that they are returned to the same connectors 4 Remove the 2 Molex connectors from the RF board J3 and J1 Fig 5 6 Maintenance Remove the 4 standoffs Fig 5 1 Remove the RF Detector PCB from the rotating plate Installation of the replacement RF Detector is the reverse of this procedure Be sure that the RF cables are restored to their original positions Be sure that the center conductor pin is centered in the connector before tightening the collar 5 4 3 Antenna Gyro Assembly TracVision R5 only Estimated Time to Repair 1 hour The antenna gyro is mounted on the rear of the antenna reflector bracket with four locking nuts and washers Fig 5 3 Following the removal and replacement of the antenna gyro assembly it wi
17. No Data Listed Horizontal Low No Data Listed Based on this information the data entered via the PC would look like this assuming that YOURSAT 101 would be Satellite A SATCONFIG USER1 7 W 3 L DEBUGON SATCONFIG A 98 11966 27500 34 0x0800 H H 3 SATCONFIG A 98 11823 27500 34 0x0800 V H 3 SATCONFIG A 98 00000 27500 34 0x0000 V L 3 SATCONFIG A 98 00000 27500 34 0x0000 H L 3 SAVE A DEBUGOFF ZAP Installation An Example of Configuring a User defined Satellite N America The following is an example of configuring the fictional YOURSAT 101 as the USERI configured satellite Prior to configuring this satellite or any others be certain to get the most up to date information from one of the sources previously discussed YOURSAT 101 at 71 West DVB decoder Circular Polarization LNB Table 2 8 Right Sample User defined Frequency 11 966 GHz Mdb BH Symbol Rate 27500 FEC Code 3 4 Network ID 2048 dec 0x0800 Left Frequency 11 823 GHz Symbol Rate 27500 FEC Code 3 4 Network ID 2048 dec 0x0800 Based on this information the data entered via the PC would look like this assuming that YOURSAT 101 would be Satellite A SATCONFIG USER1 71 W 3 C DEBUGO SATCONFIG A 98 11966 27500 34 0x0800 R U 3 SATCONFIG A 98 11823 27500 34 0x0800 L U 3 SAVE A DEBUGOFF ZAP 54 0157 Rev H 2 23 A Guide to TracVision R5 R4 Figure
18. Then go to the Select board to flash screen You do not need to flash the antenna to configure the satellites you will simply enter commands in the Command box 3 Apply power to the TracVision R5 R4 system and allow the system to complete full initialization Data should be scrolling on the PC display to identify any system problems detected If no data is seen recheck your connections and the terminal software setup Installing the Satellite of Choice from the Satellite Library Once the data connection has been made between the PC and the TracVision R5 R4 you must assign the satellites you wish to have in the satellite pair by typing the following commands If you are using HyperTerminal type the commands in the HyperTerminal window If you are using the KVH Flash Update Wizard type the commands in the Command box 1 Type HALT and press Enter to place the antenna in Idle Mode 2 Select which preprogrammed satellites you wish to assign Table 2 5 lists the satellite names that are in the preprogrammed North American and European satellite library 54 0157 Rev H gm KVH Flash Update Wizard Table 2 5 Satellite Installation Names Satellite Install Name North American Satellites DSS 101 W DSS_101 DSS 119 W DSS_119 EchoStar 61 W Echo_61 EchoStar 110 W Echo_110 EchoStar 119 W Echo_119 EchoStar 148 W Echo_148 ExpressVu Expressvu Expr
19. ack on before you start driving again The antenna must be turned on to track the satellite while you are moving 3 Type L X and press Enter once the data connection is made Key X A or B whichever satellite you want to track To select Satellite A type L A and press Enter To select Satellite B type L B and press Enter 4 The antenna unit shifts to track the second satellite 3 3 Watching Television TracVision R5 is designed to operate whether your vehicle is in motion or parked TracVision R4 is designed to operate only while your vehicle is parked Using Your TracVision R5 R4 When Parked When your vehicle is stopped it is not necessary for the TracVision R5 R4 to be turned on After parking your vehicle and confirming that the antenna is receiving the satellite signal you may turn off the TracVision R5 R4 unit to avoid unnecessary use of power Because the LNB receives its power from the receiver the antenna will continue to receive the satellite TV signals and relay them to the receiver However if you plan to change to a channel that is broadcast by another satellite TracVision R5 R4 must be turned on so the antenna can search for identify and lock onto the different satellite Cable Unwrap The antenna unit can rotate a full 720 before coming to the end of its cable If it does so the system automatically unwraps the cable by quickly rotating the dish in the opposite direction During this pro
20. al Cable to the Receiver 1 Route an RF cable up through the roof s cable access hole 2 Connect the RF cable to the antenna s RF1 connector see Figure 2 14 Once the cable is securely connected loosen the sealing nut at the base of the RF1 connector and tighten it onto the end of the RF cable RF2 3 Connect the other end of the RF cable to the receiver s SATELLITE IN connector 2 3 5 1 Installing Two Receivers and TVs North American Systems Only To connect a second TV and receiver to the TracVision R5 R4 system you must connect a second RF cable to the antenna s RF2 connector see Figure 2 14 Route the other end of the RF cable down into the vehicle and connect it directly to the second receiver Installation 2 3 5 2 Connecting Three or More Receivers and TVs North American Systems To install three or more receiver TV pairs an active multiswitch Channel Master model 6214IFD or equivalent must be placed between the antenna unit and the receivers Figure 2 15 illustrates typical wiring arrangements for multiple receivers If more than four receivers are required contact KVH for additional wiring instructions Mount the multiswitch unit in accordance with the manufacturer s instruction sheet TracVision RF Connectors RF1 RF2 DC Power RHCP VHF UHF 13V Multiswitch Out 2 Out 3 OU LJ O 1 Connect the RF cable tagged RF1 to the multiswitch i
21. aligned with the skew angle noted in Step 1 Fully tighten the clamp to complete the replacement process Maintenance 5 5 Preparation for Shipment If it is necessary to repack the antenna unit for shipment the shipping restraints removed during installation must be replaced Follow these steps to reinstall the restraints 1 Remove the radome 2 Rotate the antenna unit so that the LNB is facing away from the baseplate connectors 3 Attach the three restraints to the baseplate using the 20 x X hex screws and washers provided in the kitpack and nuts removed from the restraints during installation as pictured in Figure 5 8 4 Place the antenna bracket on the forward shipping restraint 5 Secure the forward restraint and bracket by wrapping two tie wraps around the bend in the forward restraint and the antenna bracket at the end of the LNB bracket 2 tie wraps used Forward Shipping Restraint to secure LNB arm Nuts and Washers q Hex Screws and Washers Forward Shipping Restraint 6 Replace the radome 7 Place the entire antenna unit into its shipping box using the original packaging material Secure the box to a pallet to ensure upright transport to KVH 54 0157 Rev H When rotating the azimuth mechanism by hand go slowly Hitting the mechanical stops with excessive force will damage the azimuth limit switch Figure 5 8 Attaching the Shipping Restraints to
22. all the clamshell ventilator supplied in the kitpack over the cable access hole using the three supplied 6 screws see Figure 2 16 6 Screws Clamshell Ventilator TC RF amp Data Power Cables Cable Access Hole in Roof of Vehicle 2 4 Activating the Receiver DIRECTV and DISH Network Receiver Activation KVH makes it easy to activate your DIRECTV or DISH Network receiver Just call KVH at 1 888 584 4163 and ask for Receiver Activation Monday Friday 8 30 a m 5 00 p m ET For other options please refer to the user manual that accompanied your receiever Other Receiver Activations Please refer to the user manual that accompanied your receiever for activation instructions Installation 2 5 Selecting the Active Satellite As noted previously TracVision R5 R4 can track a variety of DVB compatible and DSS DIRECTV satellites The system contains a preprogrammed library of North American and European satellites It also has two open slots that you may use to program two additional satellites of your choice Tables 2 3 and 2 4 provide a grid of possible satellite pairs Two of these satellites may be selected to reside in the system s active memory Table 2 3 as Satellites A and B Available N American Satellite Pairs U S style LNB Required DSS 101 DSS 119 Echo 61 Echo 110 Echo 119 Echo 148 Expressvu ExpressTV DSS 101 Echo 119 Expressvu Table 2 4 Available European Sate
23. atellites 0 000000 3 2 3 2 2 Using the TV SAT Switch to Switch Between Satellites 0 0 0 0 eee 3 3 3 2 8 Using a PC to Switch Between Satellites 3 5 Watching Television aus al S Ro ERRERRERRERAERREEDEREARREERRE 3 6 DISH 500 Mode ocio rertimeenR E Ear e rra Rain cos 3 8 Troubleshooting LL 4 1 Causes and Remedies for Common Operational Issues 4 1 43 1 Blown Fuse or Improper Wiring 2 22 9 e 4 2 4 1 2 Incorrect Satellite Configuration 4 2 4 1 3 Satellite Signal Blocked 000 022 c eee 4 2 4 1 4 Dew or Rain Pooling on Dome suss 4 3 4 1 5 Satellite Coverage Issue 00 000 0 eee 4 3 4 1 6 Vehicle Turning During Startup TracVision R5 only 4 3 4 1 7 Incorrect or Loose RF Connectors 4 4 4 1 8 Type of Multiswitch Used North American Systems Only luues 4 4 4 1 9 Stationary Use Only TracVision R4 only 4 4 Receiver Troubleshooting e eeesee 4 4 421 Receiver Wiring accuseeecrecrESE ERE E Ex ERR EE ee au 4 4 42 2 Receiver Faulty 2 clpkr RR ERE RR RR REEREEES 4 4 Antenna Gyro and LNB Faults ssslleeess 4 5 Computer Diagnostics 2000 cee eee eee 4 5 Maintenance 2 2 6 cece oorr hat rm rmm 5 1 Warranty Service Information lleesse 5 1 Preventive Maintenance eeeslee
24. been improperly wired the antenna unit will not operate correctly Refer to Section 2 3 Connecting System Components tor complete system wiring information 4 1 2 Incorrect Satellite Configuration The satellite configuration on your receiver must match the satellite setting on the TracVision R5 R4 system e Satellite A on the TracVision R5 R4 must be the same satellite as Receiver Alternative 1 or A based on your receiver and must be assigned the Receiver DiSEqC 1 setting Satellite B on the TracVision R5 R4 must be the same satellite as Receiver Alternative 2 or B based on your receiver and must be assigned the Receiver DiSEqC 2 setting The DiSEqC settings only apply to European systems Refer to your receiver user manual for complete instructions on configuring your receiver 4 1 3 Satellite Signal Blocked Satellite signals can be blocked or degraded by trees and branches buildings mountains overpasses or equipment on the vehicle itself Refer to Section 2 1 Choosing the Best Location to make certain that the TracVision R5 R4 unit is in the optimal location Simply moving the vehicle to clear an external obstruction will also restore signal quality Troubleshooting 4 1 4 Dew or Rain Pooling on Dome Dew or rain can occasionally pool on the top of the radome While this moisture will usually be dispersed when the vehicle is in motion it can disrupt the signal while the vehicle is at rest This i
25. cess your television transmission will be frozen momentarily while the cable unwraps and the antenna reacquires the satellite Using Your TracVision R5 R4 Sleep Mode TracVision R5 only When the vehicle has come to a stop and the antenna holds its position for 1 minute the antenna unit enters Sleep Mode which turns off the conical scan tracking reducing any motor noise the antenna will sill be operational and antenna may be making As soon as the vehicle moves Sleep drawing power when in Sleep Mode will automatically be turned off and the system will begin Mode If you are going to be parked Unlike turning the power off the tracking the satellite again This convenient feature is ideal for for an extended period of time when a vehicle is parked for a short time or idling and turning off the antenna will passengers want to watch TV conserve power while still allowing you to receive the TV signals KVH recognizes that some customers may not want to take advantage of this convenient feature In this case it is possible to disable Sleep Mode using a simple software command as follows 1 Connect a laptop computer to the system using the maintenance port and use the KVH Flash Update Wizard or HyperTerminal as described in Section 2 5 1 Installing Your Selected Satellites 2 Turn on the antenna When the limit switch test is complete a Type HALT and press Enter b Type DEBUGON and press Enter c Type SLEEPOFF and
26. e Dish Operation In some campground locations dense foliage will block the satellite signal In these situations a remote portable antenna may be the only solution to satellite signal reception The wiring option for the remote dish is very simple and should be installed when the TracVision R5 R4 is installed A high quality A B switch should be used to change from TracVision R5 R4 dish reception to remote antenna operation The recommended wiring arrangement for remote dish operation is illustrated in Figure 2 20 Antenna vee dV Out AT Receiver m mm mm um L RF Cable E RF Cable 1 RF Cable LI Common A B A B Switch A B 4 Remote Dish Installation 2 9 Changing Geographic Location If you move from Europe to the U S or from the U S to Europe you will need to modify your TracVision R5 R4 system to receive satellite TV signals in the new geographic area To begin receiving satellite signals in the new area perform the following steps Swap LNBs To receive the proper satellite signals in the new geographic location your TracVision antenna must be equipped with the appropriate LNB for that location If moving from Europe to the U S you will need to install a North American style LNB If moving from the U S to Europe you will need to install a European style LNB Table 2 10 lists the part numbers for ordering these LNB options Part Name Part Number Table 2 10 European style
27. e eese 5 1 Replaceable Parts 2 eccesso n Rr RR 5 2 5 4 Field Replaceable Unit Procedures LLlsee 5 3 5 4 14 PCB Removal and Replacement 5 5 5 4 2 RF Detector DVB Decoder 00000 0 es 5 6 5 4 3 Antenna Gyro Assembly TracVision R5 only 5 7 5 4 4 Antenna LNB Replacement 222 5 8 5 5 Preparation for Shipment 0002 eee eee eee 5 9 Appendix A System Specifications A 1 AppendixB Switchplate Template B 1 54 0157 Rev H Introduction 1 Introduction 1 1 Digital Satellite Television Your new TracVision R5 R4 satellite antenna is fully compatible with the Digital Video Broadcasting DVB satellites which use the international standard for digital TV transmission as well as Digital Satellite Service DSS services such as DIRECTV As a result you will be able to receive and decode signals from your chosen satellite services with the proper programming and hardware e g the satellite TV receiver Your TracVision R5 R4 comes with a pre programmed satellite library of European and North American satellite services When configuring the TracVision R5 R4 you may choose a pair of satellites from the library to be active in the system and with your receiver For the antenna to receive signals from two satellites they must be within 10 longitude of each other in orbit As a result ce
28. eceiver and your receiver user manual to confirm that the receiver is properly connected to the antenna unit and the television 4 2 2 Receiver Faulty In the case of a faulty receiver refer to your receiver user manual for service replacement and warranty information Troubleshooting 4 3 Antenna Gyro and LNB Faults Section 5 Maintenance provides detailed instructions for authorized service personnel who may be required to replace TracVision R5 R4 components The TracVision R4 does not include an antenna gyro 4 4 Computer Diagnostics TracVision R5 R4 has been designed to provide diagnostic readouts on a PC with a RS 232 serial communication port If you are unable to isolate a system problem with the foregoing troubleshooting tools set up a laptop to carry out computer diagnostics as described below System problems should be found somewhere through the diagnostic readouts The procedure requires a PC with Windows HyperTerminal or download the KVH Flash Update Wizard available for free at www kvh com wizard 1 Connect one end of the PC data cable to the maintenance port on the switchplate see Figure 3 5 Connect the other end to the serial port on your PC a 9 pin 25 pin connector adapter may be needed for some PCs 2 If you are using HyperTerminal open it and establish the following settings Bits per second 9600 Data bits 8 Parity None e Stop bits 1 e Flow control None If you are u
29. en Satellite A and Satellite B The procedure requires a PC with Windows HyperTerminal or download the KVH Flash Update Wizard available for free at www kvh com wizard To switch satellites using a PC perform the following steps li Connect one end of the PC data cable to the maintenance port on the switchplate see Figure 3 5 Connect the other end to the serial port on your PC a 9 pin 25 pin connector adapter may be needed for some PCs Maintenance Port DB9 Connector If you are using HyperTerminal open HyperTerminal and establish the following settings Bits per second 9600 Data bits 8 Parity None e Stop bits 1 Flow control None If you are using the KVH Flash Update Wizard double click the KVH Flash Update Wizard shortcut on your computer s desktop to start the wizard Then go to the Select board to flash screen You do not need to flash the antenna to configure the satellites you will simply enter commands in the Command box 54 0157 Rev H If you are a DISH 500 customer you can order the optional TV SAT Switch free of charge Simply fill out the order form located at the back of this manual and fax it to KVH at 1 401 845 8190 Please take advantage of this free offer to make satellite switching a breeze Figure 3 5 Switchplate Maintenance Port KVH Flash Update Wizard A Guide to TracVision R5 R4 TracVision R5 only Don t forget to turn the system b
30. essTV ExpressTV European Satellites ASTRA1 19 2 E ASTRA1 ASTRA2N 28 2 E ASTRA2N ASTRA2S 28 2 E ASTRA2S Hispasat 30 0 W HISPASAT Hotbird 13 0 E HOTBIRD Sirius 5 0 E SIRIUS Thor 0 8 W THOR Other Installation Designations User defined 1 USER1 User defined 2 USER2 None None USER1 and USER2 will only be available if one or two user defined satellites have been added to the library as detailed in Section 2 5 2 Programming User defined Satellites 2 17 A Guide to TracVision R5 R4 2 18 3 Type SATINSTALL sat a name sat b name and press Enter Type None as the name of Satellite B if wish to install only one satellite Key sat a name the name of your choice for Satellite A sat b name the name of your choice for Satellite B 4 Type L X and press Enter to select which of these two satellites the antenna should begin tracking Key X A or B one of your selectedd satellites defined during the install process 5 Type ZAP and press Enter to restart the system Be sure the receiver s satellite configuration matches your chosen TracVision R5 R4 settings For example to assign Astra 25 and Hotbird for your satellite pair and to track Astra 25 you would enter the following data SATINSTALL ASTRA2 HOTBIRD XENTER QL A ENTER ZAP lt ENTER gt Installation 2 5 2 Programming User defined Satellites The TracVision R5 R4 satellite library ha
31. estraints Top View Do not discard the shipping restraints washers or the nuts They should be saved for future use in case the antenna unit needs to be removed and shipped to another location Four 4 x hex head screws have been provided in the kitpack for shipping as the bolts used to hold the shipping restraints during initial shipping are integral parts of the mounting plates 2 7 A Guide to TracVision R5 R4 Figure 2 9 Switchplate Panel Cutout Dimensions A full scale panel cutout template has been provided in Appendix B 2 3 Connecting System Components The following sections provide instructions for properly wiring the antenna unit to the components inside the vehicle Locating the Switchplate A switchplate has been provided to serve as the hub of the TracVision R5 R4 wiring with the exception of the RF cable which will be connected to the receiver This switchplate includes an ON OFF switch and a DB9 maintenance port for easy access to the antenna unit s software and diagnostics Follow the steps below to select and prepare the switchplate mounting location 1 Select a location to mount the TracVision R5 R4 switchplate It should be installed in a dry flat location within reach of the cables that will connect to the antenna unit 2 Once you ve decided on a suitable location create a panel cutout in the mounting surface Figure 2 9 illustrates the mounting dimensions and a full scale template ha
32. he User s Manual provided with your selected receiver for complete operating instructions 54 0157 Rev H KVH offers an upgrade kit KVH Part 02 1026 that adds in motion tracking capability to the TracVision R4 allowing you to receive satellite signals while on the move The dual output LNB in the North American systems allows two receiver TV pairs to be connected directly to the antenna Three or more pairs can be connected to the system if an active multiswitch is used Section 2 3 5 Connecting the Antenna RF Signal Cable to the Receiver provides installation directions for each of these options Before you can start watching satellite TV using your TracVision antenna you will need to activate your receiver Refer to Section 2 4 Activating the Receiver for more details 1 3 A Guide to TracVision R5 R4 Table 1 3 TracVision R5 R4 Packing List Cables for the TracVision R5 R4 are stored beneath the antenna unit during shipping 1 4 1 3 Materials Provided with TracVision R5 R4 Table 1 3 lists the units cables and materials packed in the TracVision R5 R4 package by name and KVH part number Component KVH Part No Antenna Unit TracVision R5 comprising 01 0225 19 01 0225 22 01 0225 25 01 0225 28 Baseplate Assembly TracVision R5 02 1245 01 02 1245 03 Radome Assembly TracVision R5 02 0953 03 Antenna Unit TracVision R4 comprising 01 0
33. he hardware locations 2 1 2 Mount the antenna unit 2 2 3 Connect system components 2 3 4 Activate the receiver 2 4 5 Select active satellite 2 5 6 Setthe skew angle Europe only 2 6 7 Check out system 2 7 8 Configure for remote dish use 2 8 Tools and Materials Required e Electric drill Je 5 mm 4 mm and 2 5 mm drill bits and 19 mm hole saw and auger bit e 4 wrench e 2 Phillips and 0 flat tip screwdrivers e RG 6 or RG 11 75 ohms RF cable if installing two RF cables refer to Section 2 3 5 for details e Silicone sealant RTV or Sikaflex 6 open end wrench e Construction adhesive e g Liquid Nails e Rivet gun and 5 mm rivets or other fastener suitable for your specific roof construction PC with Windows HyperTerminal or download the KVH Flash Update Wizard available for free at www kvh com wizard 54 0157 Rev H Table 2 1 Installation Process Plan the entire installation before proceeding Take into account component placement cable running distances between units and accessibility to the equipment after installation 2 1 A Guide to TracVision R5 R4 Table 2 2 Kitpack Contents Kitpack Contents Table 2 2 lists the materials provided in the kitpack Part Qty KVH Part No Tie wraps 5 22 0013 Clamshell ventilator 1 19 0230 6 x thread forming screws 3 14 0298 12 4 20 x hex screws 4 14 0250 10 4 flat washers 4 14 025
34. iate fasteners Seal all rivet heads and edges with silicone Remove and save the 8 pan head screws and flat washers that secure the radome to the baseplate Carefully lift the radome straight up until clear of the antenna assembly and set aside When the antenna unit is installed with the connectors facing the rear of the vehicle the drain holes are located as shown in Figure 2 5 Front of Vehicle Factory drilled 54 0157 Rev H Figure 2 4 Antenna Baseplate Bottom View If the roof s mounting surface is not perfectly flat as KVH recommends make sure the baseplate does not warp when you attach the antenna s mounting plates Refer to Section 2 1 Choosing the Best Location for further details Figure 2 5 Baseplate Connectors Facing Rear of Vehicle Factory drilled Drain Hole Locations 2 5 A Guide to TracVision R5 R4 11a Alternate Drain Hole Locations If the antenna unit is installed with the connectors facing the front of the vehicle drill out 5 mm drain holes in the rear facing side of the baseplate as illustrated in Figure 2 6 The existing factory drilled drain holes shown in Figure 2 5 must then be plugged with silicone rubber sealant Angle of Hole relative to front Figure 2 6 Baseplate Connectors Facing s 2 Front of Vehicle Recommended adi Drain Hole Locations E Front of Recommended Vehicle 3 16 5 mm
35. ing the LNB Skew Angle 1 Determine the skew angle for the selected satellite and region 2 Loosen the wing nut on the LNB clamp so that the LNB can be moved 3 Carefully rotate the LNB so that the scribe mark on the LNB clamp is aligned with the proper angle measurement 4 Tighten the wing nut and LNB clamp to secure the LNB 2 7 Testing the System Now all you need to do is turn the system on and ensure everything works properly Follow the steps below to test the TracVision system 1 Park the vehicle in a blockage free area The antenna requires an unobstructed view of the southern sky to receive satellite signals 2 Turn on the receiver s and TV s For instructions on operating the receiver refer to the receiver s owner s manual 3 Turn on the TracVision antenna 4 Within a few minutes a picture should appear on the TV 5 TracVision R5 only Take a road test and verify that the antenna tracks the satellite while the vehicle is moving 6 When you have finished testing shut down the system 54 0157 Rev H Figure 2 18 Skew Adjustment Skew Angles LNB LNB Clamp amp Wing Nut Ma 2 25 A Guide to TracVision R5 R4 If a need arises to paint the radome ONLY use non metallic automotive paint to avoid degrading the RF signal strength and the reception quality Figure 2 20 Remote Dish Wiring Configuration 2 26 2 8 Configuring TracVision R5 R4 for Remote Satellit
36. ion are registered trademarks of KVH Industries Inc TVR5 R40M Cover11 05 KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 45 45 160 180 Fax 45 45 160 181 E mail infokvh dk Internet www kvh com
37. is Motor Shaft 4 Remove 6 pan head screws from the PCB cover flanges 5 Remove the PCB cover To get the necessary clearance rotate the linear actuator up 90 while lifting the PCB cover Fig 5 5 6 Remove all cable connectors from the PCB Figure 5 6 on the following page illustrates the PCB arrangement and connector locations 54 0157 Rev H When carrying out maintenance on the PCB be sure to not drop any of the small screws inside the mechanism If a screw is lost within the baseplate it must be retrieved to avoid causing any damage when the unit rotates Figure 5 5 Removing the PCB Cover TracVision R5 R4 is equipped with two 5x20 mm 3 15 amp 250 volt fast blow fuses which are mounted on the PCB To access and replace one of the fuses remove the PCB cover A Guide to TracVision R5 R4 Figure 5 6 PCB and RF Detector Board Connector Locations Limit Switches Gyro TracVision R5 only E RF Board When replacing the PCB cover be careful not to pinch any cables o RF Connector to IRD RF Board RF Connector to LNB o J3 Ji o E 3 H Fuses Power Data o N o 7 z o o J4 J11 PCB j J9 J2 J o o Z oo F3 N o Elevation Motor Azimuth Motor 7 The PCB is mounted to the rotating plate with 9 pan head screws Remove the screws and PCB 8 Reverse this process to install the replacement P
38. k Switch function is complete it will take a couple minutes 11 Ensure that the following is displayed on the TV Installed Switch SW42 Figure 3 6 Check Switch Screen Input 1 1 2 2 Satellite 119 119 110 110 Polarity Odd Even Odd Even Status Satellite reception verified This indicates that the receiver is configured properly If this information is not displayed exactly as shown above try running the Check Switch function again 12 Exit the menu and allow the receiver to download the program guide 13 Once the program guide has loaded you can start enjoying satellite TV The antenna will now switch between satellites automatically as you change channels using the receiver s remote control 54 0157 Rev H 3 9 Troubleshooting 4 Troubleshooting The troubleshooting matrix shown in Table 4 1 identifies some trouble symptoms their possible causes and references to troubleshooting solutions Table 4 1 Troubleshooting Matrix N N y Jes ES v A v i v S S s S a Z s S S S B T IS ISl c 8 2 S oF I lt ae IS S SS E I S a S F gt gt Oofl lcild s ol 2 s 05 O s 8 8 s 8 8 Flaly e amp ols ls s lgl S olS slwlw s S o s 8 g S olglg 9 S v L S S S Z S E E S F S S gt O O O 8 8 8 8 5 8 e 8 2 8 8 2 s o 8 35 8 2 8 e 2 E 8 2 s S amp e S 5 S S Q E S S L s s S 5 8 3 8 amp e S8 8 e amp 2 s z SC V S amp S gt 73 L 3I S S 2 amp a
39. lites YYY longitude 0 180 Z E East or W West D decoding type 0 test 1 DSS A 2 DSS B 3 DVB L LNB polarization C circular L linear The main board has now been configured to recognize the user defined satellite Next the RF Board must be configured 3 Type DEBUGON and press Enter 4 Type the following command and press Enter SATCONFIG X N F S C ID P B D lt ENTER gt Key Q SATCONFIG directs data to the RF Board X satellite location A or B N satellite table 98 amp 99 are slots for user configured satellites F frequency in MHz either 00000 or a range from 10700 12700 S the satellite transponder symbol rate in Mbit second 01000 29999 C the FEC code e g 12 23 34 56 67 78 ID the satellite network ID in hexidecimal format Ox P the LNB polarization v vertical h horizontal r right left B the LNB down conversion frequency I low h high u USA D decoding type 0 test 1 DSS A 2 DSS B 3 DVB 2 20 Installation This information has to be entered for each of the following categories e vertical high e vertical low e horizontal high e horizontal low or e right e left TracVision R5 R4 requires that the data fields for all transponder categories be provided If the selected satellite does not have information for one or more of the transponder categories default information sh
40. ll be necessary to calibrate the gyro and restart the system Directions for removal replacement and calibration follow J 9 Using needle nose pliers remove the E ring from one end of the connecting rod Fig 5 2 Remove the connecting rod by sliding it off the bracket Fully retract the elevation axis motor shaft Fig 5 5 Remove 6 pan head screws from the PCB cover flanges Remove the PCB cover To get the necessary clearance rotate the linear actuator up 90 while lifting the PCB cover Fig 5 5 Remove the screw and clamp holding the antenna gyro cable to the rotating plate Be sure to save the cable clamp and screw Fig 5 4 Remove the Molex connector from J11 on the PCB Fig 5 6 Remove the 4 nuts and washers and take the gyro off of the bracket Remove the antenna gyro gasket 10 Replacement is the reverse of this procedure 54 0157 Rev H Following the removal and replacement of the antenna gyro assembly it will be necessary to calibrate the gyro and restart the system as described in the next section A Guide to TracVision R5 R4 The LNB receives power from the reciever via the RF Detector PCB Be certain that the receiver is disconnected from its power source before removing or reconnecting the LNB Figure 5 7 LNB Skew Angle Setting European Systems Only Skew Angles LNB LNB Clamp 7 amp Wing Nut eSI ox gil ALT bN Y Scribe FT 4 Mark sra
41. llite Pairs European LNB Required Astra 1 Astra 2N Astra 28 Hispasat Hothird Sirius Thor Astra 1 4 V v V Astra 28 Hotbird 54 0157 Rev H 2 15 A Guide to TracVision R5 R4 To receive DISH 500 service you will need to install the following two satellites Echo_119 amp Echo_110 The satellite configuration on your receiver must match the satellite setting on the TracVision R5 R4 system Satellite A on the TracVision R5 R4 must be the same satellite as Receiver Alternative 1 or A based on your receiver and must be assigned the Receiver DiSEqC 1 setting Satellite B on the TracVision R5 R4 must be the same satellite as Receiver Alternative 2 or B based on your receiver and must be assigned the Receiver DiSEqC 2 setting Refer to your receiver user manual for complete instructions for your receiver DISEqC settings apply only to European systems Figure 2 17 Connecting to the TracVision R5 R4 Maintenance Port 2 16 The satellites listed in TracVision R5 R4 satellite library will be sufficient for most users However if you wish to install one or two user defined satellites proceed to Section 2 5 2 Programming User defined Satellites After configuring the user defined satellites return to the satellite installation process in Section 2 5 1 Installing Your Selected Satellites 2 5 1 When you first connect to the system it is preprogrammed with one of the followi
42. made in Step 2 of Section 2 3 Connecting System Components and flush to the mounting surface 2 Drill out four 4 mm holes in the countersunk settings in the switchplate support frame 3 Drill four 2 5 mm holes in the mounting surface using the countersunk holes in the support frame as the template Secure the support frame and switchplate assembly to the mounting surface using four 6 self cutting screws 4 Snap the front cover into place to cover the screws and support frame 5 Reinstall the vehicle fuse removed in Step 1 of Section 2 3 2 Connecting to Vehicle Power 54 0157 Rev H Figure 2 13 Mounting the Switchplate Support Frame and Front Cover Before securing the switchplate to the mounting surface be sure to strain relieve the wires connecting to the switchplate connectors Several tie wraps have been provided to aid in strain relieving the wires A Guide to TracVision R5 R4 When shipped from the factory the antenna s RF connectors are protected with caps Leave the cap installed on the RF2 connector unless you are going to connect a second HF cable to the TracVision R5 R4 Figure 2 14 Antenna RF Connectors KVH recommends the use of RG 6 or RG 11 75 ohms cable for RF wiring Use of non RG 6 or RG 11 75 ohms cables will result in degraded performance The KVH warranty does not cover degraded performance due to improper wiring 2 12 2 3 5 Connecting the Antenna RF Sign
43. mp Q uJ g 8 S E S S S Z EIE g Sl5lolSlols B s s o l m l ollxkzllolol c cls xs clSe DlefE S Sl s slfelo l s s ls s 6 s 8 8 2 8 s 8 8 8 3 8 8 tos SYMPTOM qz Antenna non functional X Antenna not switching channels satellites No picture on TV set Intermittent picture for short intervals System works at rest but not on the move System will not find satellite Snowy television picture X L dL Lu dL tt Dg spes Es a D Picture jumbled parts missing freezing L LL I L tt E 18 TV SAT Switch Error LED blinking NALINEESNEES EXEC LL IL IL xt ILL e xi xp Ja m EE sees L LL IS LLL h 4 1 Causes and Remedies for Common Operational Issues There are a number of common issues that can affect the signal reception quality or the operation of the TracVision R5 R4 The following sections address these issues and potential solutions 54 0157 Rev H 4 1 A Guide to TracVision R5 R4 4 1 1 Blown Fuse or Improper Wiring If the antenna unit is installed but entirely non responsive there are three key factors to check as part of the troubleshooting process 1 Blown Fuse The antenna unit is equipped with two fuses mounted on its CPU Board If either of these fuses has blown or been broken the antenna unit will not operate Refer to Section 5 4 1 PCB Removal and Replacement for details on the fuse locations and how to access the CPU Board 2 Wiring If the system has
44. ng default satellite assignments Installing Your Selected Satellites e Europe Astra 1 Sat A and Hotbird Sat B e N America US DIRECTV DSS 101 Sat A and DSS 119 Sat B e N America US DISH Network ExpressVu Echo 119 Sat A and Expressvu Sat B Should you wish to track a different satellite either from the satellite library or a user defined satellite you must instruct the antenna which satellites will be in the active satellite pair Connecting to the TracVision R5 R4 Maintenance Port To do so it is necessary to connect a PC to the maintenance port on the front of the switchplate To configure the antenna you will need to use the KVH Flash Update Wizard or Windows HyperTerminal Use the settings appropriate to your application You can download the KVH Flash Update Wizard at www kvh com wizard 1 Connect one end of the PC data cable to the DB9 maintenance port connector on the switchplate Connect the other end to the serial port to your PC a 9 pin 25 pin connector adapter may be needed for some PCs Maintenance Port DB9 Installation 2 If you are using HyperTerminal open HyperTerminal and establish the following settings Bits per second 9600 Data bits 8 Parity None e Stop bits 1 Flow control None If you are using the KVH Flash Update Wizard double click the KVH Flash Update Wizard shortcut on your computer s desktop to start the wizard
45. nking red System problem Hefer to Section 4 Troubleshooting to find the possible cause Sat B Blinking green Wait Searching for satellite Solid green Tracking Satellite B Connecting the TV SAT Switch To use the TV SAT Switch you must first connect it to the TracVision system T Connect the TV SAT Switch s data cable to the maintenance port on the switchplate see Figure 3 4 Maintenance Port DB9 Connector The Sat A and Sat B indicators blink while the system initializes Either the Sat A or Sat B indicator will turn solid green denoting which satellite is currently being tracked Using the TV SAT Switch The TV SAT Switch is very easy to use All operations are controlled through a single button To select the second satellite perform the following steps 1 2 Press the Select button on the TV SAT Switch The indicator for the current satellite Sat A or Sat B extinguishes while the indicator for the other satellite starts blinking Once the indicator for the other satellite turns solid green the TracVision system is tracking the newly selected satellite You can now use your receiver to choose a channel on the new satellite Using Your TracVision R5 R4 3 2 3 Using a PC to Switch Between Satellites If you re unable to switch between satellites using the receiver remote control you can use a PC connected to the switchplate s maintenance port to select betwe
46. nput labeled LNB RHCP 13V 2 Connect a second RF cable to the multiswitch input labeled LNB LHCP 18V 3 Connect the multiswitch outputs to individual receiver inputs Use RG 6 cable terminated with F type connectors for all RF connections 54 0157 Rev H Figure 2 15 Installing Three or Four Receivers Using an Active Multiswitch TracVision R5 R4 has the capability to switch from one satellite to another when you choose TV channels that are carried by your two selected satellites However the use of an active multiswitch may interfere with the 22 KHz tone sent by DIRECTV DSS Plus receivers to the antenna In this case you will need to use the optional TV SAT Switch or a PC as described in Section 3 2 Changing Channels and Switching Between Satellites To order a TV SAT Switch KVH Part Number 01 0245 please call 1 401 847 3327 2 13 A Guide to TracVision R5 R4 Figure 2 16 Installing the Clamshell Ventilator Ensure the clamshell mounting screws do not puncture the cables inside the vehicle 2 14 4 Terminate all unused output connectors with 75 ohm DC blocks Channel Master 7184 Radio Shack 15 1259 or equivalent 2 3 6 Sealing the Cable Access Hole Once the RF and data power cables are connected to the antenna you need to seal and cover the cable access hole to protect against leakage 1 Completely seal the cable access hole with silicone sealant or RTV 2 Inst
47. offers an upgrade kit KVH Part 02 1026 that adds in motion tracking capability to the TracVision R4 allowing you to receive satellite signals while on the move 4 1 7 Incorrect or Loose RF Connectors As part of preventive maintenance described in Section 5 Maintenance KVH recommends checking the antenna unit cable connections A loose RF connector can reduce signal quality In addition if you are unable to switch to the other programmed satellite make sure that you have connected your RF signal cable to the antenna baseplate connector labeled RF1 see Section 2 3 5 Connecting the Antenna RF Signal Cable to the Receiver 4 1 8 Type of Multiswitch Used North American Systems Only An active multiswitch must always be used to connect the TracVision R5 R4 system to multiple receivers Refer to Section 2 3 5 Connecting the Antenna RF Signal Cable to the Receiver for directions on proper multiswitch multiple receiver cabling 4 1 9 Stationary Use Only TracVision R4 only The TracVision R4 antenna was designed for stationary use only As such the antenna will track the desired satellite while your vehicle is parked but not while the vehicle is in motion 4 2 Receiver Troubleshooting The receiver that was provided with your satellite television service may also be the cause of less than ideal operation 4 2 1 Receiver Wiring Refer to Section 2 3 5 Connecting the Antenna RF Signal Cable to the R
48. ould be entered in the fields as follows Transponder Data Default Value Table 2 6 Frequency 00000 Default Transponder Values Symbol Rate 27500 FEC Code the same value as provided for those transponders with data Network ID 0x0000 Polarity and Band whichever combinations are not already provided 5 Type SAVE A and press Enter to save your settings or SAVE B if data is for User2 satellite 6 Type DEBUGOFF and press Enter 7 Type ZAP and press Enter to restart the system One of your user defined satellites has now been added to the TracVision R5 R4 satellite library This satellite will now be available the next time you use the SATINSTALL command 54 0157 Rev H 2 21 A Guide to TracVision R5 R4 Table 2 7 Sample User defined Satellite Configuration Europe 2 22 An Example of Configuring a User defined Satellite Europe The following is an example of configuring the fictional YOURSAT 101 as the USERI configured satellite Prior to configuring this satellite or any others be certain to get the most up to date information from one of the sources previously discussed YOURSAT 101 at 71 West DVB decoder Circular Polarization LNB Horizontal High Frequency 11 966 GHz Symbol Rate 27500 FEC Code 3 4 Network ID 2048 dec 0x0800 Vertical High Frequency 11 823 GHz Symbol Rate 27500 FEC Code 3 4 Network ID 2048 dec 0x0800 Vertical Low
49. rtain satellites can only be paired with certain other satellites Tables 1 1 and 1 2 list the possible satellite pairs that may be selected in North America and Europe If the satellite service you wish to receive is not already in the satellite library you Table 1 1 may also add two additional satellites of your choice to the library c i d de airs U S style require DSS 101 DSS 119 Echo 61 Echo 110 Echo 119 Echo 148 Expressvu ExpressTV DSS 101 Echo 61 Echo 119 Expressvu 54 0157 Rev H 1 1 A Guide to TracVision R5 R4 Table 1 2 Available European Satellite Pairs European LNB Required Astra 1 Astra 2N Astra 28 Hispasat Hothird Sirius Thor Astra 1 Astra 2S Hotbird 1 2 System Overview A complete satellite TV system includes the TracVision R5 R4 connected to a receiver and a television set The optional TV SAT If you are a DISH 500 customer or Switch allows you to select a satellite at the press of a button A you have 3 or more receivers you desktop or laptop computer is used to configure the system and can order the optional TV SAT conduct diagnostics The complete system is illustrated in Switch free of charge Simply fill out the order form located at the back of this manual and fax it to System specifications are provided in Appendix A KVH at 1 401 845 8190 Figure 1 1 Figure 1 1 TracVision R5 R4 System TracVision Antenna Configuration 11 16 Volts D
50. s been provided in Appendix B The connecting cables will be routed through this cutout e 8382 8 35 2 5 mm dia 97 mm 32 8 mm d l 2 36 n 2 05 60 mm Pane euroni 52 mm l A 16 4 mm ly 919 J j 81 mm Installation 2 3 1 Connecting the Antenna Data Power Cable 1 Connect one end of the antenna data power cable to the antenna s data power connector and lock in place see Figure 2 10 2 Route the other end of the data power cable down through the cable access hole in the vehicle s roof and out through the switchplate panel cutout 3 Connect the data power cable to the switchplate s data power connector and lock in place see Figure 2 11 Data Power 54 0157 Rev H Data Power Figure 2 10 Antenna Data Power Connector Figure 2 11 Switchplate Data Power Connector 2 9 A Guide to TracVision R5 R4 Before connecting the antenna unit to vehicle power remove the appropriate vehicle fuse to prevent a short circuit 2 10 Figure 2 12 Switchplate Power Wiring 2 3 2 Connecting to Vehicle Power Recommended Power Wiring Short circuits may result in severe electrical shock or burns Remove the appropriate vehicle fuse and test the circuit to ensure that no power is present before connecting the power cable The switchplate requires an 11
51. s that can be serviced in the field are listed in Table 5 1 These parts may be obtained from any KVH authorized dealer distributor Part Name Part Number Baseplate Assembly TracVision R5 02 1245 01 02 1245 03 Baseplate Assembly TracVision R4 02 1245 02 02 1245 04 Radome Assembly TracVision R5 02 0953 03 Radome Assembly TracVision R4 02 0953 05 Data Power Cable 32 0730 28 RF Cable 32 0417 28 PC Cable 32 0628 06 CPU PCB 02 1043 02 RF PCB 02 1342 Antenna Gyro TracVision R5 only 02 1035 Antenna Gyro Gasket TracVision R5 only 24 0139 System Fuses 16 0017 3150 LNB European System 19 0346 LNB N American System 19 0056 Switchplate 02 1023 01 TV SAT Switch optional 01 0245 Baseplate assembly with single output LNB Baseplate assembly with dual output LNB Specify color when ordering It is recommended that all other technical difficulties be resolved by returning the TracVision R5 R4 unit to an authorized service provider Maintenance 5 4 Field Replaceable Unit Procedures The following subsections provide detailed procedures for repairing or swapping out field replaceable units The procedures refer to labeled items presented on the following diagrams RF Board Cover Pan Head Screws PCB Cover Rotating Plate Antenna Gyro TracVision R5 only Linear Actuator Elevation Axis Motor Shaft 54 0157 Rev H Connecting Rod
52. s two open slots that you may use to program two user defined satellites in case you want to install watch a satellite that is not in the KVH predefined satellite library To configure a user satellite you will need to obtain the following satellite information from your satellite service provider or from sites on the Internet such as www satcodx com Satellite name Satellite position longitude Transponder information for each of the following polarizations frequencies vertical high amp vertical low horizontal high amp horizontal low or right left Transponder information includes frequency symbol rate FEC code and network ID in hexidecimal format Decoder type 54 0157 Rev H For your reference the satellite configuration information for the predefined satellites is available on our web site at www kvh com footprint 2 19 A Guide to TracVision R5 R4 Entering User defined Satellite Data Once the link between the PC and the TracVision R5 R4 is established as described in Section 2 5 Selecting the Active Satellite follow these steps to begin entering the data for your user defined satellite Type HALT and press Enter to place the antenna in 2 Type following command and press Enter SATCONFIG USERX YYY Z D L lt ENTER gt Key X 1 or 2 This represents the first or second user defined satellite Your TracVision system allows up to two user defined satel
53. sing the KVH Flash Update Wizard double click the KVH Flash Update Wizard ETT shortcut on your computer s desktop to start the KVH Flash wizard Then go to the Select board to flash Update Wizard screen You do not need to flash the antenna to configure the satellites you will simply enter commands in the Command box 54 0157 Rev H 4 5 A Guide to TracVision R5 R4 Apply power to the TracVision R5 R4 system and allow the system to complete full initialization Data should be scrolling on the PC display to identify any system problems detected If no data is seen recheck your connections and the terminal software setup Maintenance 5 Maintenance 5 1 Warranty Service Information For information on KVH warranty repair and liability policies please refer to the complete warranty statement provided with your KVH product If you have any questions please call your local authorized dealer installer or distributor or contact KVH or KVH Europe directly 5 2 Preventive Maintenance TracVision R5 R4 requires minimal preventive maintenance The following tasks are sufficient to maintain peak performance Monthly e Wash the exterior of the radome and baseplate When cleaning the radome avoid assembly with fresh water a mild detergent may any compounds that react with be added to remove grime Do not spray the plastic radome directly with high pressure water e Do not apply abrasive cleaners or volatile solven
54. ssue can be minimized with two approaches 1 Spray the dome with hosed water to remove the dew from the dome surface 2 Periodically apply liquid dish detergent to the dome surface Wipe the full strength detergent on the dome and allow it to dry This treatment will provide a film that will help moisture roll off the dome 4 1 5 Satellite Coverage Issue TracVision R5 R4 will provide outstanding reception throughout the entire coverage area for your satellite television service of choice However signal quality can be degraded as you approach the fringe coverage areas Refer to your satellite television service manual to check the viable coverage area 4 1 6 Vehicle Turning During Startup TracVision R5 only If the vehicle turns during the 60 second startup and initialization sequence that occurs immediately after turning on the power to the TracVision R5 unit the antenna gyro will record that variable motion as standing still This may cause the antenna to track improperly To solve this problem turn TracVision R5 off for at least 10 seconds Turn the system back on making certain that the vehicle is either motionless or traveling in a straight line for the 60 seconds immediately following power up 54 0157 Rev H For your convenience KVH provides links to several web sites that offer satellite coverage information Simply go to our web site at www kvh com footprint A Guide to TracVision R5 R4 KVH
55. tellite configuration on your receiver must match the satellite setting on the TracVision R5 R4 system Satellite A on the TracVision R5 R4 must be the same satellite as Receiver Alternative 1 or A based on your receiver and must be assigned the Receiver DiSEqC 1 setting Satellite B on the TracVision R5 R4 must be the same satellite as Receiver Alternative 2 or B based on your receiver and must be assigned the receiver DiSEqC 2 setting Refer to your receiver user manual for complete instructions for your receiver DISEqC applies to European systems only 3 2 3 Turn on the antenna using the switchplate as pictured in Figure 3 2 4 TracVision R5 only If the vehicle is moving avoid turning the vehicle for 60 seconds after turning on the antenna to allow the antenna gyro to initialize properly 3 2 Changing Channels and Switching Between Satellites If you have followed the installation instructions your system should be set to the active satellite pair of your choice and the system should have downloaded the appropriate channel guides You must also have a properly configured receiver if this has not been done refer to your receiver User s Manual for instructions for your specific receiver Your TracVision system is programmed to track either of two satellites stored in memory as Satellite A and Satellite B You can use the receiver remote control the optional TV SAT Switch or a PC to select be
56. the desired location on the centerline of the vehicle with the antenna s Figure 2 3 mounting plate arrows facing the front or rear of Proper Orientation of the vehicle The proper orientation is illustrated in the Antenna Unit Figure 2 3 Vehicle Centerline Baseplate GENER uus Connectors o o t A Front Rear OR p Vey ea of Vehicle Cle ET Top View Side View Mounting Plate Arrows 4 While the antenna is in place mark a location on the roof for the 19 mm cable access hole to permit convenient cable access to the antenna s baseplate connectors TUS mounting plaie amawa May 5 Using the 4 mounting plates and each set of 5 face either forward or backward along the centerline of the vehicle for more convenient installation holes as templates drill 20 6 5 mm holes through the roof of the vehicle 6 Setaside the antenna unit and clean the roof s surface to remove any debris 2 4 Installation 7 10 11 Drain Hole Positions Seal the two baseplate holes shown in Figure 2 4 with the plugs provided in the kitpack Baseplate Holes Apply construction adhesive to the bottom of the antenna s four mounting plates If using a liquid construction adhesive apply beads to the mounting plates in a zig zag pattern Reposition the antenna lining up the mounting plate holes with the holes in the roof Attach the mounting plates to the roof using 74 5 mm diameter rivets or appropr
57. trees buildings highway overpasses etc Figure 3 1 Be Aware of Objects that Might Block the Satellite Signals You must also be located within the selected satellite s coverage area in order to receive its signal Refer to your satellite television service manual to check the viable coverage area For your convenience KVH provides links to several web sites that offer satellite coverage information Simply go to our web site at www kvh com E footprint To minimize the time it takes the antenna to acquire the satellite do not change the channel during the 3 n 1 Turn l ng On the System startup process or cable unwrap The TracVision R5 R4 system is easy to use Antenna unit initialization and satellite acquisition are completely automatic To use the TracVision R5 R4 system The TracVision R4 is for stationary 2 Turn on the receiver and television Refer to your use only receiver user manual for complete operating instructions for the receiver 1 TracVision R4 only Park your vehicle 54 0157 Rev H 3 1 A Guide to TracVision R5 R4 Figure 3 2 Turning on the TracVision R5 R4 Using the Switchplate Antenna On Off Switch SIVE If you are a DISH 500 customer or you have 3 or more receivers you can order the optional TV SAT Switch free of charge Simply fill out the order form located at the back of this manual and fax it to KVH at 41 401 845 8190 The sa
58. ts such as acetone to the ABS radome Annually e Remove the radome and examine the interior of the antenna unit for signs of corrosion loose connections or frayed or broken wires e Visually inspect the elevation drive shaft to be certain that it moves easily and is clear of grit and debris 54 0157 Rev H 5 1 A Guide to TracVision R5 R4 The serial number of your TracVision R5 R4 will be required during any troubleshooting or service calls You will find the serial number at the front of this manual Table 5 1 Field Replaceable Units Should a fuse ever need to be replaced TracVision R5 R4 uses two 5x20 mm 3 15 amp 250 volt fast blow fuses To help us continually improve the quality and reliability of our systems please return any failed component to KVH or KVH Europe care of the mailing address listed at the front of this manual after you receive your replacement part 5 3 Replaceable Parts TracVision R5 R4 has been designed with durability and low maintenance in mind If you experience an operating problem or otherwise require technical assistance contact your local authorized TracVision R5 R4 dealer distributor first Have the antenna unit serial number ready with a list of the trouble symptoms If an authorized dealer distributor is not located nearby contact the factory directly at the telephone facsimile or e mail listings inside the front cover Replacement part numbers for unit
59. tween the two satellites Some DISH 500 customers may also use the DISH 500 mode which allows automatic switching between the Echo 119 and Echo 110 satellites see Section 3 4 DISH 500 Mode To order a TV SAT Switch KVH Part Number 01 0245 please call 1 401 847 3327 3 2 1 Using the Receiver Remote Control to Switch Between Satellites When the TracVision R5 R4 system and the receiver have matching configurations switching from one satellite to the other is as easy as changing the channel using the remote control TracVision R5 R4 will automatically switch from Satellite A to B and back again as necessary to receive your selected channel Using Your TracVision R5 R4 North America DIRECTV Subscribers DIRECTV subscribers in certain regions of the United States will require a DSS Plus receiver to receive broadcasts from multiple satellites If connected to the antenna s RF1 connector the DSS Plus receiver allows you to switch channels using the remote control If you are a DIRECTV subscriber but do not have a DSS Plus receiver or you are using a multiswitch use the optional TV SAT Switch or a PC as described in the following sections DISH Network Subscribers Most DISH Network customers will need to manually change satellites using the optional TV SAT Switch or a PC as described in the following sections DISH Network customers with DISH 500 service and a DishPro 301 receiver may also use DISH 500 mode DISH 5
60. urope A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated CERTI ISO KVH Part 54 0157 Rev H KVHI 2 9001 2005 KVH Industries Inc MANDAR TracVision and KVH are registered trademarks of KVH Industries Inc DvB Digital Video Broadcasting is a registered trademark of the DVB Project DIRECTV is an official trademark of DIRECTY Inc DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services Table of Contents 1 Introduction occ ces ie rx TRAC x nn 1 1 Digital Satellite Television 1 2 System Overview serere 1 2 1 TracVision R5 R4 Components 1 2 2 Satellite TV Receiver lllllslsssslsss 1 3 Materials Provided with TracVision R5 R4 1 3 1 Additional Materials Required for TracVision R5 R4 Use 2 installation bce id soba ieee RUE beh CE CR 2 1 Choosing the Best Location s 2 2 Mounting the Antenna Unit ee 23

KVH Industries TracVision R4 User's Manual

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