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IBM 365CS/CSD User's Manual

1. Pou itie kontr l prav alebo in ch vykonan in ch v robcov ako je v tomto pecifikovan mohlo by ma za n sledok nebezpe enstvo vystavenia sa vy iarovaniu El uso de controles o ajustes o la ejecuci n de procedimientos distintos de los aqu especificados 20 IBM Mobile Systems ThinkPad HMM Volume 3 puede provocar la exposici n a radiaciones peligrosas Opening the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive Do not open Some CD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the following DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Radia o por raio laser ao abrir Nao olhe fixo no feixe de luz n o olhe diretamente por meio de instrumentos ticos e evite exposi o direta com o feixe de luz WRAN PEGS FFE BREE ROD Rayonnement laser si carter ouvert Evitez de fixer le faisceau de le regarder directement avec des instruments optiques ou de vous exposer au rayon Laserstrahlung bei ge ffnetem Ger t Nicht direkt oder
2. Icon Device Suspected Device ID aj 001 System Board SystemBoard 003 Keyboard 007 Math Coprocessor 086 Pointing Device Ber 002 Memory Memory 050 Display 051 Enhanced Video DP 052 MPEG g 017 Hard Disk Drive HDD 1 568 IBM Mobile Systems ThinkPad HMM Volume 3 Icon Device Suspected Device ID 2 151 Hard Disk in UltraBay HDD 2 5 3 067 External Hard Disk Drive HDD 3 1 006 Diskette Drive FDD 1 2 066 External Diskette Drive FDD 2 roa 080 PCMCIA 1 m PCMCIA 1 088 External PCMCIA 2 LN PCMCIA 2 1 009 Parallel Parallel 011 Serial 012 Serial 113 DSP gt DSP 1 215 CD ROM CDROM 1 2 216 External CD ROM CDROM 2 103 IR Infrared 150 Audio ESS acp Audio ThinkPad SelectaDock Docking System 569 FRU Codes if an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that indicated two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the reference page before replacing the FRU FRU Code FRU 10 1 System Board 30 Reserved 32 1 External Keyboard 2 Main Card 3 Riser Card 33 1
3. s SCSI Slot Number SCSI Logical Unit Number SCSI ID SCSI Device Code All SCSI devices are set to a different SCSI ID Duplicate SCSI ID settings can generate a false error message Use the SCSI ID to determine whether the error message is coming from an internal or an external device Introduction 7 Safety Notices Multi lingual Translations In this manual safety notices appear in English with a page number reference to the appropriate multi lingual translated safety notice found in this section The following safety notices are provided in English French German Italian and Spanish languages r Safety Notice 1 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Avant de remettre l ordinateur sous tension apr s remplacement d une unit en client le v rifiez que tous les ressorts vis et autres pi ces sont bien en place et bien fix es Pour ce faire secouez l unit et assurez vous qu aucun bruit suspect ne se produit Des pi ces m talliques ou des copeaux de m tal pourraient causer un court circuit Bevor nach einem FRU Austausch der Computer wieder angeschlossen wird muB sichergestellt werde
4. Icon Device Suspected Device ID en 002 Memory Memory Cj 050 Display 054 Display g 017 Hard disk drive HDD 006 Internal diskette drive FDD 1 2 066 External diskette drive or FDD Connector of the port replicator FDD 2 1 080 PCMCIA e PCMCIA 2 088 External PCMCIA LN PCMCIA 3 009 Parallel Parallel EN 011 Serial Serial Q 215 CD ROM CDROM 103 IR Infrared 153 Audio 00 Audio FRU Codes if an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that is indicated by the two rightmost digits See the ThinkPad 380 380D 385 385D 2635 203 reference page before replacing the FRU The suspected FRU name is also displayed on the screen The following table shows the FRU code FRU Code FRU 10 System board 30 Reserved 32 External keyboard 33 External mouse 40 LCD unit 45 External CRT 50 1 Reseat the diskette drive FDD 1 2 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FDD 2 60 1 Reseat the hard disk drive 2 Hard disk drive 70 PCMCIA 2 Replicator 72 PCMCIA slot assembly 90 CD ROM drive If t
5. RAM Memory Board SO DIMM System Board 42 IBM Mobile Systems ThinkPad HMM Volume 3 Beep Symptom FRU Action 4 3 2 Programmable interval timer channel 2 test in progress or failure 1 System Board 4 3 4 Real time clock test in progress or failure 4 4 1 Serial port test in progress or failure 1 System Board 1 System Board 4 4 2 Parallel port test in progress or failure 1 System Board 4 4 3 Math coprocessor test in progress or failure Processor Card 2 System Board No Beep Symptoms Symptom Error FRU Action No beep during POST but computer works correctly System Board 2 Audio card No beep during POST and no display 1 See Undetermined Problems on page 49 System Board Audio card Memory See Power Systems AEON Checkout on page 35 ThinkPad 365 2625 43 Error Messages Error Message Symptom FRU Action Bus Timeout NMI Slot n Type S hut off NMI R eboot other keys to continue 1 System Board Configuration for slot n 1 Run Setup Utility Diskette drive failure 1 See Diskette Drive Checkout on page 34 Diskette drive x failure where x 0 or x 1 1 See Diskette Drive Checkout on page 34 Diskette read failure press F1 to retry boot or may also say F2 for Setup Utility 1 Replace diskette with a bootabl
6. Power Management Features Settip Utility 2 Sn cece note edes Symptom to FRU Index Beep Symptoms No Beep Symptoms Error Messages LCD Related Symptoms Keyboard TrackPoint Related Symptoms Indicator Related Symptoms Power Related Symptoms Audio Related Symptoms Peripheral Device Related Symptoms Other Symptoms Intermittent Problems 2 Undetermined Problems Related Service Procedures System Status Indicators l O Status Indicators How to Run Diagnostics Diagnostic Test Programs Error Messages Return Codes Using the Diagnostics Test Programs Viewing the Test Groups Stopping the Tests System Key Combinations External Keyboard Key Combinations Product Overview 365C CD CS CSD Product Overview 365E ED FRU Removals and Replacements 1010 Rear Connector Door 1015 FOO0t 2 sti g awe we ae 1020 Battery Pack 1030 SO DIMM Memory Board 1040 Hard Disk Drive 1050 Keyboard Unit 1055 Mylar Cover 1060 Processor Card 1065 LCD Inverter Card 1068 LCD Panel 1070 LCD Assembly 1080 Sound Card Cop
7. Step Location Quantity Length Base Cover 2 12mm Base Cover 6 6 mm Note Make sure you use the correct screw ThinkPad 560 2640 301 Frame Keyboard DW AY QALY X Q Note Be careful not to remove the Esc key when you remove the frame 1 If Esc key is removed replace the key as shown 2 When replacing the frame check whether the click buttons of the TrackPoint Ill can be pressed correctly If the frame is not in place the click buttons do not work IBM Mobile Systems ThinkPad HMM Volume 3 302 1050 Keyboard Unit e Battery Pack 1030 Step Location Quantity Length Base Cover 2 12 mm Base Cover 12 6 mm Note Make sure you use the correct screw Note When replacing the frame first replace the middle four screws that shown in black in the figure then check whether the click buttons of the TrackPoint Ill can be pressed correctly If the frame is not in place the click buttons do not work ThinkPad 560 2640 303 Keyboard LU s n IREA LAYS WN OKA IBM Mobile Systems ThinkPad HMM Volume 3 304 Note Be careful not to remove the Esc key when you remove the frame key as shown If Esc key is removed replace the P e QN NA SN LK J Y S I
8. System Board 2 DC DC Card 3 Processor Card 46 IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard TrackPoint Related Symptoms Symptom Error FRU Action Keyboard one or more keys does not work 1 Reseat the three keyboard cables Keyboard Keyboard Card System Board RON TrackPoint does not work Go to TrackPoint Ill Checkout on page 34 Keyboard Keyboard Card System Board RON Pointer moves automatically or does not work correctly See TrackPoint III Checkout on page 34 Indicator Related Symptoms Symptom Error FRU Action Indicator incorrectly remains off or on but system runs correctly 1 Reseat the status indicator cable 2 Status Indicator 3 System Board Battery power status indicator blinks from green yellow to orange 1 Check that a correct battery is installed Battery Pack 3 DC DC Card 4 System Board Power Related Symptoms Symptom Error FRU Action Power shut down during operation The system will not power off 1 Go to Power Systems Checkout on page 35 Battery Pack 3 Remove the battery pack and let it cool for two hours DC DC Card Power sources o Remove AC Adapter Remove the battery Wait 10 seconds Reconnect the AC Adapter and try to reproduce the error 5 If the error remains replace the System Bo
9. Brass 22 IBM Mobile Systems ThinkPad HMM Volume Screw Size Chart continued Use the chart below to match the size and shape of the screws used in the computer you are servicing R dE Brass S i Black T GE I Brass GJ m Black V w CS Imm Black X J im Black Y e Brass Z Brass GE im Black BB pm Brass CC P il Brass DD D Black mmm i Silver Introduction 23 Screw Size Chart continued Use the chart below to match the size and shape of the screws used in the computer you are servicing GG tem Silver HH Brass JJ BQ Silver KK mmm Black LL GE om Brass M NN Silver PP Brass aq TIBERI Brass RR Brass ss Brass TT G oo Black UU Black ww CD Silver XX 24 IBM Mobile Systems ThinkPad HMM Volume ThinkPad 365 2625 Read This First What to Do First General Checkout Memory Checkout Keyboard Auxiliary Input Device Checkout TrackPoint Il Checkout Audio Card Checkout 2 Diskette Drive Checkout Power Systems Checkout
10. 225 1060 Hard Disk Drive 226 1070 LCD Unit 228 1080 System Board Assembly 231 1090 Sub Card 233 1100 PCMCIA Slot 234 RAM te Sk ht Bey eS EE EN 236 1120 LCD Front Cover 238 1130 LCD Panel 240 1140 LCD Inverter Card 243 Copyright IBM Corp 1997 183 1150 LCD Misc Parts 244 DSTN LCD Hinges Latches 244 ECBD Gable Sed 247 Locations REG SEE 249 FronmtieView xd V ws An oh 249 Rear View 2 lus REUS 250 Bottom View 251 Parts Listing 380 385 2635 2 252 Common Option Parts List 258 184 IBM Mobile Systems ThinkPad HMM Volume 3 Read This First Before you go to the checkout guide be sure to read this section Important Notes Onlycertified trained personnel should service the computer Read FRU service procedures before replacing any FRUs Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU par
11. 557 Running Diagnostics 559 Testing the Expansion Unit 560 Testing the SCSI Subsystem 561 Symptom to FRU Index 565 Numeric Error Codes 566 Diagnostic Error Codes 568 Beep Symptoms 571 Keyboard Related Symptoms 571 Indicator Related Symptoms 571 Power Related Symptoms 572 Peripheral Device Related Symptoms 572 Other Symptoms 572 Undetermined Problems 573 FRU Removals and Replacements 574 1010 SelectaDock 575 1020 Rear Panel Option Card Cover Option 575 1030 Upper Cover 577 1040 FanAssembly 578 1050 LCD Panel 578 1060 Power Unit 579 1070 Riser Card Main Board 580 Locations uuo He ee Oe E s 583 SelectaDock Base Modell 583 SeleetaDock1 585 System Status Indicators 587 Parts Listing SelectaDock 3547 588 Options RR EU RR end IRA 589 Copyright IBM Corp 1997 547 Read This First Before you go to the checkout guide be sure to read this section Important Notes Only certified trained personnel should service the computer Read FRU service procedures before replacing any FRUs extremely careful during write operations such as copying saving or formatting
12. 8 m 3 mm Flathead Flathead DOCU mm 253 S 22226205 Resume Switch 392 IBM Mobile Systems ThinkPad HMM Volume 1070 Keyboard Unit Top Cover 1060 When replacing the keyboard affix the model number label When replacing the keyboard unit connect the keyboard connector as shown in the figure then replace the keyboard 393 ThinkPad 760 9546 9547 1080 LCD Unit Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 When replacing IBM Mobile Systems ThinkPad HMM Volume 3 394 1090 Front IR Models 760XL 760XD Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 System Board Assembly 1100 After removing the DIMM adapter card remove the front IR Cable of the IR ThinkPad 760 9546 9547 395 Other Models Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 Hard Disk Drive 1040 2 8mm 396 IBM Mobile Systems ThinkPad HMM Volume 3 1095 Rear IR Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 LCD Unit 1080 ThinkPad 760 9546 9547 397 1100 System Board Assembly Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Rear IR 1090 N
13. Symptom to FRU Index on page 279 and then use the Other Symptoms table Symptoms cannot be recreated Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 279 Memory Checkout DIMM cards are available for increasing memory capacity DIMM Displayed Value No DIMM installed 7808KB 8MB 16000KB 16MB 24192KB 32MB 40576KB Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM card is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM card from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM card then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM card If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Error Log on p
14. r Safety Notice 2 Translation on page 9 Some standby batteries contain a small amount of nickel and cadmium Do not disassemble it recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery ThinkPad 760 9546 9547 425 for Backup Battery H for Standby Battery H for Speaker Note When replacing the speakers backup battery and standby battery position the cables as shown 426 IBM Mobile Systems ThinkPad HMM Volume LCD Removal and Replacement This section discusses removal and replacement procedure for the LCD unit of the ThinkPad 760x series After removing the LCD unit check its part number then go to the appropriate section P N 29H9226 12 1 SVGA There are two types of LCDs with the part number 29H9226 They differ in the location of the brightness control slide knob ASM P N 29H9029 Go to LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 on page 428 ASM P N 73H6599 Go to LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 on page 433 P N 29H9227 10 4 SVGA Go to LCD Unit 10 4 SVGA P N 29H9227 on page 439 P N 46H5355 10 4 VGA Go to LCD Unit 10 4 VGA P N 46H5355 on page 444 P N 39H6232 11 3 SVGA Go to LCD Unit 11 3
15. Be careful not to put the cable between the front cover and the rear cover Rear view ThinkPad 760 9546 9547 445 4020 LCD Panel LCD Cover 4010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Step Length Quantity Memo M2 x 4 3 mm 2 Note Make sure you use the correct screw when replacing 446 IBM Mobile Systems ThinkPad HMM Volume Lift the LCD panel slightly then disconnect the flexible cable and B Z Don t touch here m When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector ThinkPad 760 9546 9547 447 4030 Interface Cable Assembly Hinges LCD Cover 4010 LCD Panel 4020 El EZ When replacing the interface cable assembly E When replacing the hinges Step Length Quantity Memo H M2 5 x 4 mm 3 Note Make sure you use the correct screw when replacing r When replacing Don t locate the core under the LCD panel 448 IBM Mobile Systems ThinkPa
16. Headphone e Microphone Port replicator Audio e 16 bit audio Internal speaker e Internal microphone Mechanical volume Infrared Transfer 4 million bps serial communication Transmitter and receiver module PCMCIA One Type lll or two Type ll ZV port ThinkPad 380 380D 385 385D 2635 215 FRU Removals and Replacements This section contains information about removals and replacements Do not damage any parts Only certified and trained personnel should service the computer The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal When other FRUs must be removed before removing the failing FRU they are listed at the top of the page To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedures r Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts
17. One beep every second System shuts down because of low battery voltage Connect the AC Adapter or install a fully charged battery allows system to complete shutdown before changing the battery 110 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence Two short beeps with error codes POST error See Numeric Error Codes on page 106 Two short beeps with blank screen System Board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD during POST No beep power on 1 Go to Power Systems Checkout on page 100 2 System Board 3 Power sources System Board indicator on and a 2 CPU Card blank LCD during POST No beep power on 1 System Board indicator on anda 2 CPU Card blinking cursor only during POST No beep during POST but system runs correctly 1 Turn the volume up and check the speaker 2 Speaker Volume Switch Assembly ThinkPad 365X 365XD 2625 111 LCD Related Symptoms m Important The TFT LCD on some models of this computer contains over 1 440 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the numb
18. Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when Port Replicator is used See Port Replicator Checkout on page 196 PCMCIA slot pin is damaged PCMCIA Slot Assembly Note If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems on page 209 208 IBM Mobile Systems ThinkPad HMM Volume Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 f no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist Undetermined Problems You are here
19. r Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages e Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units e Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position e f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Attention Another person must be there to Switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back
20. 1 Power off the computer and display Disconnect the display signal cable Power on the display Set the contrast to its maximum position Set the brightness control to the center detent position 592 Mobile Systems ThinkPad HMM Volume 3 Check for the following conditions e You should be able to vary the screen intensity by adjusting the contrast and brightness controls The screen should be white or light gray with a black margin test margin on the screen Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see a test margin on the screen replace the display If there is a test margin on the screen replace the System board Note On ThinkPad Models 700 700C 720C 720C do the following 1 Video card 2 System board External Keyboard Auxiliary Input Device Checkout The following auxiliary input devices may be available for IBM ThinkPad models Numeric keypad Mouse PS 2 compatible External keyboard with Keyboard Miniature Mouse cable f you suspect a problem with any of the auxiliary input devices listed above replace the device If the problem is not corrected replace the following FRUs one at a time to correct the problem Keyboard control card System board e If the computer receives an incorrect keyboard response remove other external devices c
21. 73H9941 73H9945 73H9948 73H9943 73H9949 ThinkPad 380 380D 385 385D 2635 255 Type 2 1 LCD Cover 11J8860 2 LCD Panel 12 1 TFT 11J9623 3 LCD Cable 1109625 4 LCD Inverter 11J9622 5 LCD Hinge 73H9943 6 LCD Lens see Misc Parts LCD Misc Parts 73H9949 Includes the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2 256 IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Arabic 11J8305 Belgian 83H6485 Canadian French 83H6488 Czech 1108306 Danish 83H6487 Dutch 83H6480 French 83H6478 German 83H6477 Greek 11J8307 Hebrew 11J8308 Hungarian 11J8309 Italian 83H6479 Japanese 83H6476 Korean 11408299 Latin Spanish 1128302 Norwegian 83H6486 Poland 11J8311 Portuguese 11J8310 Russian 11J8300 Slovakian 1108312 Slovenian 1108313 Spanish 83H6482 Swedish Finnish 83H6481 Swiss 83H6483 Turkish 1198304 Chinese 1198301 Thai 1198303 U K English 83H6475 U S English 83H6474 ThinkPad 380 380D 385 385D 2635 257 Common Option Parts List Miscellaneous Parts Misc Parts Include the following Support structure Air Duct Audio Jack Holder Power Switch Knob LCD GNG Holder Lower Screw Kits Include the following Hex Stud D Sub 6 M2 x 2 4 Pan head 4 M2 x 6 Pan head 2 M2 5 x 6 Bind head 60 M2 5 x 8 Bind head 1 M2 5 x 25 Bind head 1 M2 5 Special 1 M2 6 x 4 Bind head 1 M2 6 x 2 8 Bind
22. Be careful not to put the cable between the front cover and the rear cover iD T Logo Rear view ThinkPad 760 9546 9547 471 LCD Unit 12 1 SVGA P N 46H5725 ASM P N 46H5723 9010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H m The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers SX Other latches Note The front cover adhere to the LCD panel The circle in the figure shows the adhesive part Step Length Quantity Memo M2 5 9 mm 2 H M2 5 x 6 mm 2 H M2 x 4 3 mm 6 Flat head Note Make sure you use the correct screw when replacing 472 IBM Mobile Systems ThinkPad HMM Volume 3 Lift the LCD front cover slightly then remove the microphone cable 473 ThinkPad 760 9546 9547 9020 LCD Panel LCD Cover 9010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel slightly and disconnect the connector for the interface cable If there is kapton tape on the rear of the panel remove it Don t use too much force here Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw w
23. Please photocopy this survey complete it and then fax it to IBM HMM Survey at 919 543 8167 USA Name Phone Number 1 Do you like this manual Yes No 2 What would you like to see added changed or deleted in this manual 3 What is your service experience level Less than five years More than five years 4 Which ThinkPad systems do you service most Thanks in advance for your response Miscellaneous Information 611 Do You Need Technical References We have a wide range of hardware technical references that provide in depth information about IBM personal computer products Our Technical Reference Library includes information about Micro Channel Setup and Subsystem Control Block architectures Common interfaces including microprocessors System timers parallel and serial port controllers keyboards and keystrokes SCSI DMA video and more e Specific Personal System 2 systems including system board connectors jumpers memory subsystems I O subsystems programming interfaces and registers and error codes Basic input output system BIOS e Options and adapters A catalog of our current offerings is available on the World Wide Web at the following URL http www pc ibm com desktop pcdcat html Technical information manuals for the latest Commercial Desktop computers are available on the World Wide Web These publications can be viewed online in BookMa
24. 1 Check that the operating system is installed in the HDD If not install the operating system 2 Reseat the boot device 3 Check the startup sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 Bank 2 flash ROM check sum error 1 System board Other codes not in this list 1 Go to Undetermined Problems on page 209 Diagnostic Error Codes A detected error is shown as in the following example X SystemBoard DEV 001 ERR 0010 FRU 02 Large X on the left side of the device icon Device ID three digit Error code two digit FRU code four digit The device ID and error code are used to indicate the detail portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or that the FRU was incorrectly installed Device ID error is detected by the diagnostic tests a three digits device ID is displayed The device ID indicates suspected device Icon Device Suspected Device ID RN 001 System board SystemBoard 003 Keyboard 007 Math coprocessor 086 Pointing device 202 IBM Mobile Systems ThinkPad HMM Volume 3
25. 1 Power off the computer 2 Remove the failing devices from the replicator 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer ThinkPad 560 2640 275 5 Reconnect the failing device directly to the computer If another device already connected to the computer remove it first 6 Go to the How to Run the Diagnostics on page 292 and run the diagnostics 7 f the advanced diagnostic device test does not find an error suspect a problem with the port replicator of the system expansion bus 8 Power off the computer and reconnect the port replicator 9 Power on the computer and run the following advanced diagnostic tests Serial port test with the wrap plug installed on the replicator e Parallel port test with the wrap plug installed on the replicator e FDD 2 device test on the failing device with scratch diskette 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when using the replicator replace the replicator Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode When in standby mode the following occurs The LCD backlight turns off The hard disk motor stops Events that cause the computer to
26. 2 Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A Power on the computer 4 Follow the instructions on the screen and proceed to the Main Menu Allow two to four minutes for the diagnostic programs to load At the Main Menu select the test to run Press Enter to run the test selected 7 After starting a test do not press any key until prompted then follow the instructions on the screen 8 When the test is completed press Esc twice to return to the main menu 9 Select Exit e on ThinkPad 365 2625 51 Diagnostic Test Programs The diagnostics diskette outline follows Main Menu 52 Diagnostics Quick Check When selected runs the system quick check diagnostics Module Tests When selected displays a menu of the modules you can select to test Options When selected displays a menu of test preferences log results and save script options System info When selected displays a menu with selections for system information Reports When selected displays a list of the reports you can select Utilities When selected displays a list of diagnostic utilities Exit When selected exits diagnostics and returns you to the system prompt IBM Mobile Systems ThinkPad HMM Volume 3 Error Messages Messages generated by the software the operating system or application programs generally are text messages but they also can be numeric The fol
27. 59 FRU Removals and Replacements This section contains information about removals and replacements The system board is sensitive to and can be damaged by electrostatic discharge Establish personal grounding by touching a ground point with one hand before touching these units An electrostatic discharge ESD strap must be used to establish personal grounding Do not damage any parts Only certified trained personnel should service the computer The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal When other FRUs must be removed before removing the failing FRU they are listed at the top of the page To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedures r Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits r Safety Not
28. Attention Make sure the location of pin 1 and pin 4 Pin 8 is for power control Don t touch pin 8 Applying a short across pin 8 and another pin may damage the card 5 Check the rotation of the fan ThinkPad 760 9546 9547 347 Model 760XD The fan starts when the temperature of the inside box rises over 54 C and stops when the temperature of the inside box falls under 49 C To check the fan do the following 1 Turn off the computer 2 Do the following steps to warm the computer up so that the fan starts a Put the computer on a non thermal conductive material for example corrugated cardboard b Attach the AC adapter then turn on the computer c Run the video function loop test of the diagnostics see How to Run the Diagnostics on page 373 d Close the LCD unit The fan should start rotating within 30 minutes 3 Check the air flow coming out from the fan louver Game Port Checkout Do the following if a joystick problem occurs 1 Connect the joystick to the game port Go to the Easy Setup menu Select an item with the joystick Press any button of the joystick Verify that all buttons work correctly RON If either the joystick or a button does not work replace the video card If the problem persists replace the system board Diskette Drive Test Do the following to isolate the problem to a controller drive or diskette A scratch write enabled nondefective 2HD diskette
29. Attention There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages 16 IBM Mobile Systems ThinkPad HMM Volume 3 e Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers e Never assume that power has been disconnected from a circuit First check that it has been powered off e Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds e Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blow
30. Parameter xx 3 TV Channel By using lt and B you can select the channels from 2 to 69 COL TNT Color Adjustment By pressing and holding lt or 5 you can change the color TINT Adjustment By pressing and holding C or 5 you can change the tint Bright Adjustment By pressing and holding BRT lt or 5 you can change the brightness Contrast Adjustment CNT By pressing and holding lt or E you can change the contrast Common Devices Checkout 601 Message on LCD Parameter No function Reserved LO Fl Auto Tune Sensitivity Selection LO Means the sensitivity of the TV is low In this mode the TV Tuner receives strong TV signals only To set LO press HI Means the sensitivity of the TV is high factory default In this mode the TV Tuner receives weak and strong TV signals To set HI press D3S DON Time On Screen Message appears D3S On Screen Message appears for 3 seconds To set 035 press lt DON On Screen Message always appears To set DON press 602 IBM Mobile Systems ThinkPad HMM Volume 3 Power on the TV Tuner Use the ThinkPad Features program or PS2 EXE to power on the TV Tuner then power on the internal device in the diskette drive compartment If power for the internal device is turned off when the TV Tuner is set up nothing appears on the LCD d
31. Parts Listing 365C CD CS CSD 2625 84 IBM Mobile Systems ThinkPad HMM Volume System Unit ThinkPad 365C CD CS CSD Only m Important The following FRUs are for ThinkPad 365C CD CS and CSD models only For ThinkPad 365E and 365ED models see Parts Listing 365E ED 2625 on page 87 Index FRU 1 1a 1b 1c 1d 1 1a 1b 1c 1d 10 11 12 13 15 16 17 LCD Assembly 10 4 Inch DSTN LCD Cover Kit Panel Inverter Cable LCD Cover Kit 10 4 Inch DSTN LCD Panel 10 4 Inch DSTN Inverter Board 10 4 Inch DSTN Cable Assembly 10 4 Inch DSTN LCD Assembly 10 4 Inch TFT LCD Cover Kit Panel Inverter Cable LCD Cover Kit 10 4 Inch TFT LCD Panel 10 4 Inch TFT Inverter Board 10 4 Inch TFT Cable Assembly 10 4 Inch TFT Order FRU 75H7621 Keyboard U S Only Mylar Cover See Base Assembly with Parts Kit 8MB Memory Board Memory Board Insulated Bracket 10 4MB RAM SO DIMM 16MB RAM Card SO DIMM Keyboard Card Hard Disk Drive 340MB Hard Disk Drive 540MB Hard Disk Drive 720MB Hard Disk Drive 810MB Hard Disk Drive 1 08GB Hard Disk Drive PCMCIA Socket Assembly Processor 80486 DX4 75MHz System Board with PCMCIA Socket 512K VRAM System Board 1MB VRAM System Board Battery Pack Lower Cover Assembly Lower Cover Rubber Feet 2 DASD Devices Internal Diskette Drive Assembly External Diskette Drive with
32. The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display ON OFF F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD CRT display switching F8 Reserved F9 Reserved F10 Reserved F11 Power management mode switching Toggles High Power Intelligent Economy F12 Hibernation invocation ThinkPad 560 2640 295 Product Overview 560 The following table shows an overview of the system features Feature Description Processor Intel Pentium 100 MHz Intel Pentium 120 MHz Intel Pentium 133 MHz Bus Architecture e PCI Bus Memory Standard 8MB on the system board Memory Option CMOS RAM VGA Video 8MB 16MB 32MB DIMM card max 40MB 114 Bytes e 11 3 inch 256 colors 800x600 pixel DSTN color LCD e 12 1 inch 64K colors 800x600 pixel TFT color LCD Diskette Drive External e 1 44MB 2 mode 3 5 inch 1 44MB 3 mode 3 5 inch for Japan Hard Disk Drive e 810MB 2 5 inch IDE interface e 1 08GB 2 5 inch IDE interface e 2 11GB 2 5 inch IDE interface Port e Headphone e Microphone Port replicator Audio e 16 bit Audio Internal speaker e Internal microphone e M
33. The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or constantly lighted dots is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or more Remove the screw covers ThinkPad 560 2640 313 Notes 1 For the TFT LCD the slide knob is one in step 2 The LCD front cover has several latches Release the latches as shown Step Location Quantity Length LCD Front Cover 3 M 2 6 x 6mm Flat head 314 Mobile Systems ThinkPad HMM Volume 1130 LCD Panel LCD Front Cover 1110 DSTN Panel Step Location Quantity Length LCD Panel 4 2 5 x 6mm Flat head When replacing Connect the LCD connector to the inverter card by lining them up straight ThinkPad 560 2640 315 TFT Panel Step Location Quantity Length LCD Panel 4 2 5 x 6mm Flat head Notes There are two types of rear covers for the ThinkPad 560 TFT LCD unit Make sure which type you have and follow the relevant information 1 If there are bosses on the rear cover put each boss into each hole of the LCD panel assembly 2 f there are no bosses on the rear cover assemble the panel as shown in the following f
34. Using the Diagnostics Test Programs To load the IBM ThinkPad 365 Advanced Diagnostics Diskette see Loading the IBM ThinkPad 365 Advanced Diagnostics Diskette on page 51 The test programs provide tests and utilities for users and service or support professionals to troubleshoot even the most difficult problems You can maneuver within the test programs by typing the first letter of a menu choice or using the TrackPoint III pointer Throughout the test programs pressing the first letter of an option on a menu is the same as moving to that item with the cursor and pressing Enter Using the Function Keys Use the following keys to maneuver throughout the test programs Keys Action Enter Select an item run the test module or run the test Down Moves the cursor down Arrow Up Moves the cursor up Arrow 1 F1 Calls up the appropriate Help information Use the up arrow key 1 or the down arrow key to scroll through the information Pressing F1 from within a Help screen provides a help index from which you can select different categories One of the important help categories is function key usage Pressing Esc exits Help and returns to where you left off Esc Go back to the previous menu Additional functions are available in the Module Tests screen and the Test Group screen using the following keys Keys Action Spacebar Toggle modules on off or toggle te
35. 1020 e Keyboard 1050 e Mylar Cover 1055 LCD Assembly 1070 Attention During replacement make sure the microphone A speaker B and sound card C cable connections are correct Note Screws shown above are 6 mm long 72 IBM Mobile Systems ThinkPad HMM Volume 3 1090 CD ROM Drive e Battery Pack 1020 e Keyboard 1050 LCD Assembly 1070 Sound Card 1080 m Attention During replacement make sure that all connectors are properly aligned and seated Note Screws shown above are 6 mm long ThinkPad 365 2625 73 1100 Diskette Drive e Battery 1020 Keyboard 1050 Mylar Cover 1055 LCD Assembly 1070 Sound Card 1080 m Attention During replacement make sure that all connectors are properly aligned and seated Note Screws shown above are 6 mm long 74 IBM Mobile Systems ThinkPad HMM Volume 1110 DC DC Card e Battery Pack 1020 Keyboard 1050 Mylar Cover 1055 LCD Assembly 1070 Sound Card 1080 m Attention During replacement make sure the DC DC Card connectors are properly aligned with the system board and fully seated Note Screws shown above are 6 mm long ThinkPad 365 2625 75 1120 Keyboard Card P Battery Pack 1020 Keyboard 1050 Mylar Cover 1055 LCD Assembly 1070 Disconnect all attached cable connectors Release the
36. Before you go to the checkout guide be sure to read this section Important Notes Onlycertified trained personnel should service the computer Read FRU service procedures before replacing any FRUs Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the part list FRUs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or Software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUs if log errors do not reappear careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error c
37. People s Republic of China Qatar Singapore United Kingdom 25H2219 Thailand 25H2221 Switzerland 25H2223 Chile Italy 25H2225 Israel ThinkPad 560 2640 333 For 3 pin slim power cords IBM Power Used in These Countries Cord P N 76H3514 Argentina Australia Papua New Guinea New Zealand Paraguay Uruguay 76H3516 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark 76H3522 Bangladesh Pakistan South Africa Sri Lanka 76H3524 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 76H3526 Japan 76H3528 Switzerland Liechtenstein 76H3530 Chile Italy Ethiopia Libya 76H3532 Israel 76H3535 Korea 76H4866 Thailand 334 IBM Mobile Systems ThinkPad HMM Volume 3 ThinkPad 760 95
38. e If the voltage is correct replace the system board If the voltage is not correct the backup battery has been discharged Replace the backup battery If the backup battery discharges quickly after replacement replace the system board Checking the Standby Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the keyboard and remove the diskette drive CD ROM drive the battery pack and the hard disk drive 3 Remove the top cover and keyboard unit 4 Open the keyboard unit then remove the keyboard card 5 Remove the standby battery from the keyboard card Refer to 1200 Backup Battery Speaker Standby Battery on page 425 to remove the battery Warning Be careful not to cause a short circuit when measuring the voltage 6 Measure the voltage of the standby battery Ifthe voltage between red and black is 3 5 V dc or greater the voltage is correct Go to step 12 on page 355 to verify standby battery operation 354 IBM Mobile Systems ThinkPad HMM Volume 3 e If the voltage is less than 3 5 V go to the next step 7 Plug the AC Adapter into the computer and power on the computer Warning Be careful not to cause a short circuit when measuring the voltage 8 Measure the output voltage at the connector on the system board Pin Voltage V dc ew e Ifthe voltage is less than 4 0 V dc replace the DC DC card If the voltage is still low r
39. 2 Power off the computer Disconnect the power cord 3 Check the power cord for a Athird wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with 18 IBM Mobile Systems ThinkPad HMM Volume Handling Electrostatic Discharge Sensitive Devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge m Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been
40. 2 Standby Battery 29H9497 3 LCD Indicator Assembly Cover 39H7036 4a LCD Indicator Assembly 29H9220 4b Volume Knob 39H7037 5a See Keyboard Misc parts 5b Keyboard Foot 39H7038 5c Keyboard FPC Bracket 39H7035 5d See Keyboard Misc parts 6 TrackPoint Ill Cap 84G6536 7 Keyboard See Keyboard Section 8 Upper Shield Case 29H9212 9 Video Card 39H6226 10a Volume Connection Cable 29H9211 10b Mic Connection Cable 29H9210 11 DSP Card 29H9205 12 Rear Shield Case 29H9200 13 System Board 1198234 14a PC Card Slot 46H6031 14b Eject Button 46H6028 15 Battery Pack Li ion 29H9232 16a HDD Removable Strap 29H9236 16b Hard Disk Drive 810 MB 29H9366 U S 9546 model U4B Hard Disk Drive 1 08 GB 29H9367 U S 9546 model U4A 16c EMI Sheet 39H7031 17 Rear Connector Door 29H9185 18a Base Cover 39H6249 For Japan 39H6234 18b PC Card Door 29H9238 18c Name Label 6609228 18 Thermal Rubber Sheet 82H8966 19a DIMM Cover 69H8422 19b DIMM Adapter Card 8 MB 83H7126 U S 9546 model U4A DIMM Adapter Card Blank 83H7124 U S 9546 model U4B 20 Lower Spacer 29H9194 21a FDD Blank Bezel 29H9239 FDD Bezel 29H9196 21b Option Cover 29H9193 492 IBM Mobile Systems ThinkPad HMM Volume 3 Index Parts 760E CD Nonupgradable Type 22 23 24 25 26a 26b 27 28 AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly Diskette Drive 3 mode Diskette Drive 4 mode for Japan Diske
41. 26a Diskette Drive 3 mode 29H9230 Diskette Drive 4 mode for Japan 29H9372 26b Diskette Drive Removable Strap 29H9237 27 Lower Shield 29H9202 28 CPU Card 166 MHz Pentium 82H8875 29 Heat Sink 39H7006 30 See Misc Parts 31a Fan 46H5762 31b Air Duct 46H5763 32 DC DC Card 46H5750 33 See Misc Parts 34 Power Switch Actuator 29H9209 35 Power Switch Button 29H9192 36 Rear IR Assembly 29H9214 37 Keyboard Base 29H9218 38 Keyboard Cable 29H9222 39a Speaker right 46H5777 39b Speaker left 46H5778 39c Speaker Holder right 39H7033 39d Speaker Holder left 39H7034 40 Keyboard Card 46H5776 41 Backup Battery 29H9506 42 Palm Rest 29H9219 For Japan 39H7032 43 Keyboard Unit See Keyboard Unit Section 44 Top Cover 29H9184 DIMM Card Holder 46H5765 AC Adapter 35W For U S Canada LA Japan 85G6705 For EMEA AP 85G6735 Keyboard Misc Parts 39H7105 Misc Parts 46H5367 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens Screw for Fan 46H5766 Name Label 46H5767 514 IBM Mobile Systems ThinkPad HMM Volume Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyb
42. Any key operation Ring wakeup if enabled Suspend Mode When in suspend mode the following in addition to the four actions of standby mode occur The Audio is powered off The CD ROM is powered off The LCD power is powered off The hard disk is powered off The CPU is stopped When the computer is powered with AC power and is used with one of the following IBM PC cards the computer does not enter suspend or hibernate mode by either the LCD suspend switch or power management timeout the PC card and application program remain active e 3270 Emulation Credit Card Adapter e 5250 Emulation Credit Card Adapter e Token Ring 16 4 Credit Card Adapter Credit Card Adapter for Ethernet IBM Modem In the following condition the computer cannot enter the suspend mode While the communication link is running 38 IBM Mobile Systems ThinkPad HMM Volume 3 e Active interrupts CD ROM activity etc Events that cause entering of suspend mode e Suspend mode is requested by the Fn key Fn F4 The LCD is closed The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the setup program if enabled If the battery condition is low the system enters the Safe Suspend mode and the configuration setup information is saved If the battery gets to cri
43. At the Module Tests Menu select Floppy Disks Press Enter to run the Floppy Disks tests Do not press any key until prompted then follow the instructions on the screen 10 When the tests are completed press Esc twice to return to the main menu 11 Select Exit 8n If the drive is attached through a Port Replicator and the test detects errors move the drive to the computer s diskette drive connector directly and test it again e error occurs replace the diskette drive If no errors occur the drive is not defective Go to Port Replicator Checkout on page 597 to isolate the replicator problem If the drive is attached through a Diskette Drive Attachment Unit replace the unit Power Systems Checkout To verify the symptom of the problem 1 Remove the port replicator if attached reconnect the AC Adapter and replace the battery pack in the computer If the computer power problem remains do the following 2 Remove the battery pack external diskette drive and hard disk drive 3 Connect the AC Adapter and check that power is supplied 4 Connect one at a time the external diskette drive and hard disk drive and check that power is supplied from each power source 5 Disconnect the AC Adapter remove the hard disk and diskette drive and install the charged battery pack then check that power is supplied by battery pack ThinkPad 365 2625 35 6 Remove the memory card and P
44. Austria 58G4386 Australia 5804343 Belgium 58G4346 Denmark 58G4333 Finland 58G4334 France 58G4335 Germany 58G4347 U S Thailand Malaysia Singapore and Hong Kong 43G3398 Netherlands 58G4340 New Zealand and PRC 58G4332 Norway 58G4334 Sweden 58G4336 Switzerland 58G4348 U K 58G4345 ThinkPad 760 9546 9547 541 Options Notes 1 When you replace the AC Adapter or the Quick Charger use the one for the country you are in even if the computer is from a different country 2 The warranty for the system unit does not apply to all options 542 810MB Hard Disk Drive Assembly 1 08GB Hard Disk Drive Assembly Audio Cable Battery Pack NiMH Battery under Spacer Cable Travel Charger Assembly Car Battery Adapter Conversion Cable Game Port Conversion Cable Video DIMM 8MB DIMM 16MB External Battery Under Spacer External Diskette Drive Box Kit FDD 4 mode 2 88MB FDD External Box Kit Hard Disk Drive over Pack Headset HDD Overpack Interface Cable System Keyboard Interface Cable Keyboard Keypad Mini DIN to Mini DIN Cable Microphone Model Label Name Label PCMCIA Cartridge PCMCIA RF Cartridge Port Replicator Port Replicator with PCMCIA PS 2 Miniature Mouse Quick Charger Quick Charger Cable Second HDD Tray Small Car Battery Adapter Travel Charger Assembly Wall Plug SO DIMM 8 MB SO DIMM 16 MB SO DIMM 32 MB 29H9366 29H9367 66G5180 29H9233 29H9369 85G1531 49G1148 29G9629
45. Bildschirm besch digt ist und die darin befindliche Fl ssigkeit in Kontakt mit Haut und Augen ger t sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgesp lt und bei Beschwerden anschlieBend ein Arzt aufgesucht werden Nel caso che caso l LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti poi consultare un medico se i sintomi dovessero permanere Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las reas afectadas con agua durante 15 minutos como m nimo Obtenga atenci n medica si se presenta alg n s ntoma del fluido despues de lavarse 12 IBM Mobile Systems ThinkPad HMM Volume 3 r Safety Notice 6 To avoid shock do not remove the plastic cover that surrounds the lower portion of the inverter card Afin d viter tout risque de choc lectrique ne retirez pas le cache en plastique prot geant la partie inf rieure de la carte d alimentation Aus Sicherheitsgr nden die Kunststoffabdeckung die den unteren Teil der Spannungswandlerplatine umgibt nicht entfernen Per evitare scosse elettriche non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore Para evitar descargas no quite la cubierta de pl stico que rodea la parte baja de la tarjeta invertid
46. Built in Microphone Brightness Control Keyboard Risers Auto Tilt Keyboard External Input Device Connector PCMCIA Slot PCMCIA Slot Security Keyhole Release Latches Front Infrared Port Built in Speaker Front Palm Rest TrackPoint III Removable Diskette Drive or CD ROM Drive model unique CD ROM Eject Button CD ROM model Fn Key LCD Indicator Panel Volume Control AQ QVZ d IBM Mobile Systems ThinkPad HMM Volume 3 Rear View BH H H E EH Rear Door Connector Door MIDI Joystick Port model unique External Diskette Drive Connector model unique Rear Infrared Port Air Duct Model unique System Expansion Connector Power Shutdown Switch External Display Connector Parallel Connector Serial Connector Power Jack Option Cover Headphone Jack Microphone Line in Jack Modem Fax Port Video In Out Ports model unique Power Switch ThinkPad 760 9546 9547 479 Inside View Modem Fax Port Release Latch UltraBay Battery Pack Memory Slot Security Latch Removable Hard Disk Drive BH a H H 480 IBM Mobile Systems ThinkPad HMM Volume 3 Bottom View Memory Slot Model unique H Serial Number ThinkPad 760 9546 9547 481 Power On Password Connector El Power On Password Connector 482 IBM Mobile Systems ThinkPad HMM Volume 3 Parts Listing 760 9546 9547 Model 760C 9546
47. Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card Damage caused by foreign material in the FDD or UltraBay Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD ROM drive damage caused by excessive forces shock or by being dropped Fuses blown by attaching a non supported device Forgotten computer or hard disk password making computer or hard disk unusable ThinkPad SelectaDock Docking System 549 Notes If the following symptoms are present they might indicate damage caused by non warranted activity Missing parts might be a symptom of unauthorized service or modification HDD spindles can become noisy if subjected to excessive force or by being dropped 19990303 errors can be caused by exposure to strong magnetic fields General Preparation In this manual IBM ThinkPad Dock means that SelectaDock Base Model and SelectaDock together when docked as one unit 1 550 Check that the SelectaDock Base Model is correctly docked connected to the SelectaDock I Check that the computer is correctly docked connected to the IBM ThinkPad Dock 1 Dock a working computer to the SelectaDock Base Model only and verify there are no problems If there are any problems replace the SelectaDock Base Model If possible make sure there are no h
48. Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Useonly the correct FRUs When you replace a FRU make sure the model of the machine and FRU part number are correct by referring to the parts listing FRUs should not be replaced because of a single un reproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUS if log errors do not reappear careful not to replace a non defective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 565 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUS try removing or exchanging each FRU one by one in the designated
49. Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program Events that cause the computer to exit or resume suspend mode Resume The LCD is opened Resume The real time clock alarm is signaled Resume The ring indicator RI is signaled by a serial or PCMCIA device Resume The Fn key is pressed Resume An external keyboard key is pressed while operating with ac power Exit Timer timeout conditions are satisfied for entering hibernation mode Hibernation Mode when in hibernation mode the following occurs The system status RAM VRAM and setup data are stored on the hard disk The system is powered off The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC card is used Note Events that cause the computer to enter hibernation mode The keyboard is opened Hibernation mode is requested by the Fn key Fn F12 Timer timeout conditions are satisfied in suspend mode A critical low battery condition occurs The PS2 H Bernation command is set in the ThinkPad Features program Event that causes the computer to exit hibernation mode The power on switch is operated When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation ThinkPad 365X 365XD 2625 105 Symptom to FRU Index The Symptom to
50. No fail safe timer NMI Format the C drive 1 System Board No software port NMI 1 System Board No timer tick interrupt 1 System Board Not a boot diskette press F1 to reboot or F2 for Setup Utility Pointer device failure 1 Replace diskette with a bootable diskette 1 Check cable connections 2 Keyboard TrackPoint 3 External Mouse Real time clock failure 1 Run Setup Utility Shutdown failure 1 Power off Power on Retry 2 System Board Time of day not set run SETUP program 1 Run Setup Utility Timer 2 failure 1 System Board Unexpected HW interrupt at address Type R eboot other keys to continue Hardware problem Not displayed if the extended interrupt handler is not enabled 1 System Board Unexpected interrupt in protected mode 1 System Board Unexpected SW interrupt at address Type R eboot other keys to continue Error s in software program Not displayed if the extended interrupt handler is not enabled 1 System Board Unexpected type 02 interrupt at xxxxxh Type S hut off NMI R eboot other keys to continue Parity error occurred Cause undetermined 1 System Board Unresolved BUS Timeout NMI Type S hut off NMI R eboot other keys to continue Parity error occurred Cause undetermined System Board 2 Processor Card ThinkPad 365 2625 45 Error Message Symptom FR
51. Parity failure first 64K RAM 1 4 3 1 System Board Fail safe timer failure only used by EISA BIOS ThinkPad 365 2625 41 Beep Symptom FRU Action 1 4 4 Software NMI port failure only used by EISA BIOS 1 System Board 2 1 1 2 1 2 2 1 3 2 1 4 2 2 1 2 2 2 2 2 3 2 2 4 2 3 1 2 3 2 2 3 4 2 4 1 2 4 2 2 4 3 2 4 4 First 64K RAM chip or data line failure on bit x RAM Memory Board System Board 3 1 2 Master DMA register test in progress or failure System Board 3 1 3 Master interrupt mask register test in progress or failure System Board 3 1 4 Slave interrupt mask register test in progress or failure System Board 3 2 4 Keyboard controller test in progress or failure DNs System Board Keyboard Keyboard Card 3 3 1 Slave DMA register test in progress or failure System Board 3 3 4 Screen memory test in progress or failure System Board 3 4 1 Screen initialization in progress System Board 3 4 2 Screen retrace test in progress System Board 4 2 1 Timer tick interrupt test in progress or failure System Board 4 2 2 Shutdown test in progress or failure System Board Processor Card 4 2 3 Gate 20 failure System Board 4 2 4 Unexpected interrupt in protected mode System Board Processor Card 4 3 1 RAM test of memory above 64K in progress or failure
52. Sie d rfen nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria contiene piccole quantit di nichel Non smontarla gettarla nel fuoco o nell acqua n cortocircuitarla Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando si sostituisce la batteria utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa Las bater as contienen pequefias cantidades de n quel No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas al sustituir la bater a La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma 10 IBM Mobile Systems ThinkPad HMM Volume m Safety Notice 4 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to w
53. Subcard 4 Power sources No beep power on indicator 1 System board on and a blank LCD during 2 Subcard POST No beep power on indicator 1 System board on and a blinking cursor 2 Subcard only during POST No beep during POST but 1 Turn the volume up system runs correctly and check the speaker 2 Speaker 3 System board 4 Subcard LCD Related Symptoms Important following condition The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of dots satisfies the The number of missing discolored or lighted dots in any background is 21 or more Symptom Error FRU Action in Sequence No beep power on indicator on and a blank LCD during POST 1 2 System board Subcard ThinkPad 380 380D 385 385D 2635 205 Symptom Error FRU Action in Sequence LCD backlight not working LCD too dark LCD brightness cannot be adjusted TFT e LCD contrast cannot be adjusted STN 1 Reseat the LCD connectors 2 LCD unit 3 Subcard LCD screen 1 See important note vertical lines displayed unreadable for LCD Related Characters missing Symptoms pels 2 Reseat all LCD Screen a
54. The FDD 1 icon represents the first drive in the system configuration Similarly the FDD 2 icon represents the second drive attached to the external diskette drive connector or through a Port Replicator Password Combinations POP HDP PAP When the power on password POP hard disk password HDP and supervisor password PAP are used the following situations may occur When the POP is the same as the The POP prompt appears but the HDP prompt does not appear When the POP is not the same as the The POP and HDP prompts both appear When the PAP and HDP are enabled When a PAP is used the HDP is enabled automatically but no HDP prompt appears The HDP is set to the same password as the PAP How to Run a Low Level Format Do the following to format the hard disk Warning Make sure the drive address to be formatted is correct This procedure will erase all information on the disk 1 Power off the computer 2 Insert the ThinkPad 750Ce hardware maintenance diskette into diskette drive A and power on the computer Note You can use this maintenance diskette for the ThinkPad 365X and 365XD computers 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed corre
55. The IBM ThinkPad Dock Options Diskette helps you troubleshoot the expansion unit SCSI adapter and SCSI device problems through a series of menus Run the diagnostics after you have completed the installation of the IBM ThinkPad Dock and SCSI devices to verify these devices work correctly Do the following 1 Power off the computer the IBM ThinkPad Dock and external SCSI devices Insert the Option Diskette into drive A Power on all attached external SCSI devices the computer then the IBM ThinkPad Dock I 4 The Logo Screen appears After a few seconds the Main Menu appears 6 Select a device for testing and go to the respective section ThinkPad SelectaDock Docking System 559 Testing the Expansion Unit 1 The Test Selection Menu appears when you select Test Expansion Unit on the Main Menu Test Selection Menu Select one 1 Run the test one time 2 Run the test Enter Fi Help F3 Exit 2 Select an item on the screen and follow the instructions that appear on the screen 560 IBM Mobile Systems ThinkPad HMM Volume 3 Testing the SCSI Subsystem Note If a SCSI adapter is installed in an PCI adapter 2 card slot remove it before running the SCSI diagnostic program When you select Test SCSI Subsystem on the Main Menu the diagnostics program checks the system configuration for SCSI devices and displays the following if no SCSI controller is found If a SCSI controller is
56. ee 2 SZ ThinkPad 760 9546 9547 483 Index Parts 760C 1 LCD Assembly 12 1 TFT 29H9226 U S 9546 model U21 U27 U28 U2A U2H U2J LCD Assembly 10 4 TFT 29H9227 U S 9546 model U22 U2B 2 Standby Battery 29H9497 3 LCD Indicator Assembly Cover 39H7036 4a LCD Indicator Assembly 29H9220 4b Volume Knob 39H7037 5a See Keyboard Misc parts 5b Keyboard Foot 39H7038 5c Keyboard FPC Bracket 39H7035 5d See Keyboard Misc parts 6 TrackPoint Ill Cap 84G6536 7 Keyboard See Keyboard Section 8 Upper Shield Case 29H9212 9 Video Card 29H9207 10a Volume Connection Cable 29H9211 10b Mic Connection Cable 29H9210 11 DSP Card 29H9205 12 Rear Shield Case 29H9200 13 System Board 29H9199 14a PC Card Slot 39H7019 14b Eject Button 39H7018 15 Battery Pack Li ion 29H9232 16a HDD Removable Strap 29H9236 16b Hard Disk Drive 720 MB 12 7 mm 29H9229 U S 9546 model U21 U22 U27 U2A U2B U2H 16b Hard Disk Drive 1 08 GB 12 7 mm 29H9367 U S 9546 model U28 U2J 16c EMI Sheet 39H7031 17 Rear Connector Door 29H9185 18a Base Cover W W 29H9181 Base Cover Japan 39H7056 18b PC Card Door 29H9238 18c Name Label 66G9228 18d Thermal Rubber Sheet 82H8966 19a DIMM Cover 69H8422 19b DIMM Adapter Card 29H9296 20 Lower Spacer 29H9194 21a FDD Blank Bezel 29H9239 FDD Bezel 29H9196 21b Option Cover 29H9193 22 AV Cover 29H9189 23 Modem Cover Lock 39H7028 24 Modem Cover 39H7030 Blank Cover for EMEA 29H9187 25 Front IR Assembly 2
57. make sure you use the correct screw TFT LCD Type 2 only Step Location Quantity Length BH LCD inverter card 2 M 2 0 x 3 7mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 243 1150 LCD Misc Parts e Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 LCD Front Cover 1120 LCD Panel 1130 LCD Inverter Card 1140 DSTN LCD Hinges Latches BH E BD Hinges E Latches Step Location Quantity Length LCD hinge 3 M2 5x6mm LCD hinge 2 M2 5x6mm Note When replacing make sure you use the correct screw 244 IBM Mobile Systems ThinkPad HMM Volume TFT LCD This artwork shows the TFT type 1 LCD For the type 2 do the same procedure B HB B Hinges E Latches Step Location Quantity Length LCD hinge 3 2 5 x 6mm El LCD hinge 2 M 2 5 x 6mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 245 When replacing Replace the LCD miscellaneous parts as follows N LED Lens Pi 246 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cable DSTN LCD 247 ThinkPad 380 380D 385 385D 2635 TFT LCD 248 IBM Mobile Systems ThinkPad HMM Volume Locations Front View 2 H
58. multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change Passwords The Passwords are security features that are used to protect the system and the hard disk data from unauthorized access There are two types of passwords e User Password e Supervisor Password How to Disable the Passwords Important This information is not available in this online HMM format See your IBM Servicer or IBM Authorized Dealer for this procedure ThinkPad 365 2625 29 General Checkout Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible Pay close attention to the error messages on the screen 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run Diagnostics on page 51 3 Use the following table to locate the description that best matches the symptom then go to the page indicated Symptom Go to AC Adapter Checking the AC Adapter on page 36 Audio Card Audio Card Checkout on page 34 Battery Pack Checking the Battery Pack on page 37 Configuratio
59. problem Do not replace a non defective FRU e Reseat the keyboard card cables e Replace the keyboard e Replace the keyboard card e Replace the system board Port Replicator Game Port Checkout Do the following if a Port Replicator joystick problem occurs 1 Connect the joystick to the Port Replicator game port Go to the Easy Setup screen Select an item with the joystick Press any button of the joystick Verify that all buttons work correctly Qr Om If either the joystick or a button does not work replace the Port Replicator If the problem still remains replace the System board Diskette Drive Test Do the following to isolate the problem to a controller drive or diskette A scratch write enabled non defective 2HD diskette is required FDD 1 represents the built in diskette drive for 365X FDD 2 represents a diskette drive in the Port Replicator or ThinkPad 365X 365XD 2625 99 a diskette drive attached through the external diskette drive connector Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Select the advanced diagnostics mode and select Tool then select the FDD 1 or FDD 2 icon and press the spacebar A v mark appears next to the selected icon Insert a blank diskette when instructed 2 Run the diskette drive test If the c
60. s Remove the screw covers E 2 ANE 7 J gt d y 7 0394 238 Mobile Systems ThinkPad HMM Volume 3 1120 LCD Front Cover Continued Note The LCD front cover has several latches Release the latches as shown Step Location Quantity Length LCD front cover 2 M 2 5 x 6mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 239 1130 LCD Panel Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 LCD Front Cover 1120 DSTN LCD Panel Note In step QJ lift the LCD panel little to disconnect the flexible cable in step Step Location Quantity Length LCD panel 4 2 5 x 6mm Note When replacing make sure you use the correct screw 240 IBM Mobile Systems ThinkPad HMM Volume TFT LCD Panel Type 1 241 ThinkPad 380 380D 385 385D 2635 Type 2 Step Location Quantity Length LCD panel 4 M2 5 x 6mm Note When replacing make sure you use the correct screw 242 IBM Mobile Systems ThinkPad HMM Volume 1140 LCD Inverter Card DSTN LCD Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 LCD Front Cover 1120 LCD Panel 1130 Step Length M 2 5 x 6mm Note When replacing
61. the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running or when re adjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement Stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button do not work do the following actions one at a time to correct the problem Do not replace a non defective FRU e Reseat the keyboard cables e Replace the keyboard e Replace the system board Diskette Drive Test Do the following to isolate the problem to a controller drive or diskette A scratch write enabled non defective 2HD diskette is required ThinkPad 560 2640 271 FDD 1 represents external diskette drive attached through the external diskette drive connector FDD 2 represents the port replicator Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause t
62. the problem 8 If the drive is attached through a Diskette Drive Attachment Unit replace the unit If an error occurs when the external diskette drive is attached through the external diskette drive connector and there is not a diskette drive in the UltraBay reseat the connector on the video card If the error still remains reseat the external diskette drive connector If the error still remains replace the following FRUs one at a time 1 External diskette drive kit 2 Video card 3 External diskette drive connector LCD Information Panel Checkout If an LCD information panel problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the icons in the LCD information panel appear for a moment soon after the computer is powered on Verify that all icons appear correctly If some of the icons do not appear replace the keyboard If the problem still remains replace the video card Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources as follows 1 Remove the battery pack diskette drive and hard disk drive 2 Connect the AC Adapter and check that power is supplied 3 Install the diskette drive or hard disk drive one at a time and check that power is supplied from each power source ThinkPad 760 9546 9547 349 4 Disconnect the AC Adapter remove the hard disk and diskette drive and install the charged bat
63. 1070 LCD Assembly 1080 LCD Panel 1085 Indicator Card 1090 Volume Switch Speaker 1100 Keyboard Card 1110 To remove the system board and CPU Card Step Screw Location Quantity Length CPU Card to System Board 1 M2 x4 mm CPU Card to System Board 2 2 x5 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 159 Note The system board fits exactly in place in the base cover Align the system board carefully when removing or reinstalling Do not force it Be careful not to damage the input jacks on the left side of the computer or the PCMCIA slots on the right side of the computer 160 IBM Mobile Systems ThinkPad HMM Volume 3 To remove the CPU card from the system board ES 9724 r Be Careful When connecting the CPU card and the system board again use the procedures exactly as shown in the figures Make sure that the two CPU card connectors are connected properly If these connectors are not properly connected the computer will not work Step Screw Location Quantity Length System Board 2 M2 x 4 mm System Board 3 M2 x4 mm H System Board 1 M2x4 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 161 1130 System Board PCMCIA Slot Assembly e Battery Pack 1020 e Insulator Sheet 1025
64. 16 2M 8M 30M 8573 061 80386 20 2M 8M 60M 8573 121 80386 20 2M 8M 120M Model P75 486 8573 161 80486 33 8M 16M 160M 8573 401 80486 33 8M 16M 400M ThinkPad 300 2615 065 386SL 25 4M 12M 80M 2615 067 386SL 25 4M 12M 120M ThinkPad 340 2610 486SLC2 50 25 4M 12M 125M ThinkPad 340CSE 2610 486SLC2 50 25 4M 12M 200M ThinkPad 340CSE 2610 486SLC2 66 33 4M 12M 360M ThinkPad 345 2610 486DX4 75 4M 20M 360M ThinkPad 345CS 2610 DX4 75 4M 20M 540M ThinkPad 350 2618 AOE 486SL 25 4M 20M 85M 2618 JOA 486SL 25 4M 20M 125M 2618 LOA 486SL 25 4M 20M 250M ThinkPad 350C 2618 NOA 486SL 25 4M 20M 125M 2618 POA 486SL 25 4M 20M 250M ThinkPad 355 2619 486SX 33 4M 16M 125M ThinkPad 355C 2619 486SX 33 4M 16M 125M 2619 486SX 33 4M 16M 250M ThinkPad 355Cs 2619 486SX 33 2M 16M 170M 2619 486SX 33 2M 16M 250M ThinkPad 360 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360C 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360Cs 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360Ce 2620 486DX2 50 25 4M 16M 170M 2620 486DX2 50 25 4M 16M 340M 2620 486DX2 50 25 4M 16M 540M ThinkPad 360Cse 2620 486DX2 50 25 4M 16M 170M 2620 486DX2 50 25 4M 16M 340M 2620 486DX2 50 25 4M 16M 540M ThinkPad 360P 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 365C 2625 205 486DX4 75 8M 24M 340M 2625 05 486DX4 75 8M 24M 540M ThinkPad 365E 2625 5x86 100 33 8M 24M 540M ThinkPad 365ED 2625 5x86 100 33 8M 24M 540M ThinkPad 365X XD 2625 Pentium 100 8M 24
65. 2640 Bottom View System Expansion Connector Power Shutdown Switch Memory Slot Memory Slot Cover Battery Pack Latch jen es ro 322 IBM Mobile Systems ThinkPad HMM Volume 3 Rear View Power Switch IR Port External Diskette Drive Connector External Monitor Parallel Connector Serial Connector Security Keyhole External Input Device Connector Power Jack BH H H EH 9 ThinkPad 560 2640 323 Notes 324 IBM Mobile Systems ThinkPad HMM Volume 3 Parts Listing 560 2640 325 ThinkPad 560 2640 Index System Unit 1 NOOR WD 19 20 21 326 LCD Assembly 11 3 DSTN U S 2640 model 1xx 3xx 5xx LCD Assembly 12 1 TFT U S 2640 model 2xx Exx Fxx Frame Keyboard see keyboard section TrackPoint III Speaker EMI Bracket I O System Board 100 MHz U S 2640 model 5xx System Board 120 MHz U S 2640 model Exx System Board 133 MHz U S 2640 model Fxx System Board 133 MHz U S 2640 model 1xx 2xx PCMCAI Slot Rubber Cap I O Base Cover EMI Spring DIMM Cover PCMCIA Cover Backup Battery Bracket Battery Guide FDD Connector Cover Power Switch HDD Bracket Hard Disk Drive 540 MB Hard Disk Drive 810 MB U S 2640 model 5xx Exx Hard Disk Drive 1 0 GB U S 2640 model Fxx Note 20H4267 12J1600 10L2028 84G6536 46H4133 46H4149 05K4302 05K4303 05K4304 05K4305 46H4134
66. 29H9205 29H9203 46H5759 46H5758 46H5772 46H5751 46H6028 29H9232 29H9236 45H8791 46H5497 46H5764 46H5754 46H5755 29H9238 66G9228 82H8966 46H5760 46H5761 46H5768 29H9194 ThinkPad 760 9546 9547 517 Index Part 760XD 21a 21b 22 23 24 25 26a FDD Blank Bezel 29H9289 FDD Bezel 29H9197 Option Cover 29H9193 AV Cover 29H9190 Modem Cover Lock 39H7027 Modem Cover 39H7029 Front IR Assembly 29H9215 Diskette Drive 3 mode 29H9230 Diskette Drive 4 mode 29H9372 CD ROM Drive 8x 82H8851 Diskette Drive Removable Strap 29H9237 Lower Shield 29H9202 CPU Card 166 MHz Pentium 82H8875 Heat Sink 39H7006 See Misc Parts Internal DAA Assembly 12401571 Fan 46H5762 Air Duct 46H5763 DC DC Card 46H5750 See Misc Parts Cable 29H9206 Power Switch Actuator 29H9209 Power Switch Button 29H9192 Rear IR Assembly 29H9214 Keyboard Base 29H9218 Keyboard Cable 29H9222 Speaker right 46H5777 Speaker left 46H5778 Speaker Holder right 39H7033 Speaker Holder left 39H7034 Keyboard Card 46H5776 Backup Battery 29H9506 Palm Rest 29H9219 For Japan 39H7032 Keyboard Unit See Keyboard Unit Section Top Cover 29H9184 Index Part 760XD 518 DIMM Card Holder 46H5765 AC Adapter 35W Slim U S Japan 85G6705 For EMEA AP 85G6701 For EMEA AP Slim 3 Prong 85G6735 Keyboard Misc Parts 39H7105 Misc Parts 29H9235 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens Screw for Fan 46H5766 Model Labe
67. 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable e 810MB 2 5 inch 1 08GB 2 5 inch 1 208 2 5 inch e 1 35GB 2 5 inch e 2 1 2 5 inch Enhanced video card e 760ED enhanced model Video accelerator Video capture and overlay Video composite in out S video in MPEG hardware decoding MPEG2 CD ROM removable 760ED 5 inch 4X 6X or 8X speed IDE interface DSP card e Audio function e Fax modem function e Telephony function MWave function Infrared transfer Two IR ports e 1 0 ASK 1 15 million bps PCMCIA cardbus One Type lll or two Type ll 378 IBM Mobile Systems ThinkPad HMM Volume 3 Model 760L or 760LD Feature Description Processor e Intel Pentium 90 MHz with 256KB L2 Cache Intel Pentium 120 MHz with 256KB L2 Cache Bus architecture AT bus VESA local bus for video subsystem Memory standard 8MB on the system board Memory option 4MB 8MB 16MB DIMM max 40MB e DIMM adapter CMOS RAM 114 Bytes VGA video e 12 1 inch 64K colors 800x600 pixel TFT color LCD e 10 4 inch 64K colors 800x600 pixel TFT color LCD Diskette drive removable 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive e 810MB 2 5
68. 46H4151 46H4084 46H4145 46H4131 46H4127 46H4132 46H4135 46H4128 46H4138 46H4137 39H2219 39H2220 39H2221 Order either of the below hard disk drives that match the FRU number of the drive being replaced U S 2640 model 1xx 2xx 3xx 4xx Hard Disk Drive 2 1 GB Hard Disk Drive 2 1 GB HDD Flexible Cable Keyboard Sheet Battery Pack DC DC Card AC Adapter AC Adapter Slim 2 plong External FDD 2 mode U S 2640 model 1xx 2xx 3xx 4xx 5xx Exx Fxx Hxx External FDD 3 mode External FDD Cable Screw Kit Screw Cap 83H7080 12J4569 46H4136 46H4150 46H4144 05K4300 85G6698 85G6738 10H4056 39F2086 39F2077 46H4143 66G5046 IBM Mobile Systems ThinkPad HMM Volume 3 LCD FRU DSTN Index System Unit 1 OONnNoOuhWND LCD Front Cover Control Knob LCD Panel Order LCD Assembly Spacer Inverter Card Shield Sheet LCD Cable Hinges LCD Rear Cover Screw Cover Screw 20H4265 46H4158 N A 46H4159 46H4152 46H4157 46H4156 46H4155 46H4153 66G5046 46H4160 ThinkPad 560 2640 327 LCD FRU TFT Index System Unit 1 LCD Front Cover 05K4603 2 Control Knob 11J9664 3 LCD Panel Order LCD Assembly N A 4 Shield Sheet 46H4165 5 LCD Cable 46H4164 6 Hinges 11J9663 7 LCD Rear Cover 46H4161 Inverter Card 82H5509 Screw Cover 66G5046 Screw 46H3939 328 IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Arabic 20H4232 Belgian 20H4230 Canadian French 20H4237
69. 9546 model U3A U3B USL Order the FRU number of the drive being replaced CD ROM Drive 4X CD ROM Drive 4X CD ROM CD ROM Drive 6X slim model U S 9546 model U9A Diskette Drive Removable Strap Lower Shield CPU Card 120 MHz Pentium thick model U S 9546 model U3B U3L 133 MHz Pentium U S 9546 model U3A U9A 150 MHz Pentium slim model U S 9546 model U9B Heat Sink See Misc Parts Internal DAA Assembly DC DC Card U S 9546 model U3A U3B U3L U9A DC DC Card for CPU Card 150 MHz Pentium U S 9546 model U9B See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable 29H9231 12J2186 82H8850 29H9237 29H9202 11J9672 82H8897 82H8877 39H7006 29H9216 83H5375 83H5373 29H9209 29H9192 29H9214 29H9218 29H9222 ThinkPad 760 9546 9547 497 Index Parts 760E CD Upgradable Type or 760ED 39a Speaker right 29H9225 39b Speaker left 39H6983 39c Speaker Holder right 39H7033 39d Speaker Holder left 39H7034 40 Keyboard Card 29H9221 41 Backup Battery 29H9506 42 Palm Rest 29H9219 For Japan 39H7032 43 Keyboard Unit See Keyboard Unit Section 44 Top Cover 29H9184 AC Adapter 35W U S Canada Latin America Japan 85G6705 For EMEA AP 85G6701 For EMEA AP Slim 3 Prong 85G6735 Keyboard Misc Parts 39H7105 Misc Parts 760E thick type 46H5367 Includes the following Modem Holder Modem Lever Re
70. Adapter cable from the ac power outlet and wait five minutes or longer to allow the over voltage protection circuit to be fully discharged and initialized 3 Plug the AC Adapter cable into the ac power outlet 36 IBM Mobile Systems ThinkPad HMM Volume 3 4 Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defective adapter Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that shows an amber battery status indicator when it is installed in the computer Perform operational charging If the battery status indicator turns orange and the battery charging indicator turns green within two minutes replace the AC Adapter Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 90 of the total power remains with this condition the battery pack will charge to 100 of its capacity This protects the battery pack from being over charged or having a shortened life Before you perform the following procedure be sure you have the correct battery pack for this model 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 2 and 6 See the following figure S AL p i E Fo 3 If the voltage is less than 7 2 V
71. Adapter cable into the ac power outlet 4 Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defective adapter Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 5096 of the total power remaining when installed in the computer ThinkPad 560 2640 273 Perform operational charging If the battery status indicator does not turn on remove the battery pack and leave it to return to room temperature Reinstall the battery pack If the charge indicator still does not turn on replace the battery pack Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 100 of its capacity This protects the battery pack from being over charged or having a shortened life Do the following 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure Terminal Voltage V dc Signal 1 0 to 13 5 2 Send 3 Thermal 4 Ground 5 Select Note Signal lines not used in these steps are used for communication between the system and the battery 3 If the voltage is less th
72. B 6 8 9 LCD latch Contrast control DSTN model Brightness control TFT model Headphone jack Microphone line in jack Volume control Diskette drive Diskette eject button CD ROM drive CD ROM eject button CD ROM emergency eject hole TrackPoint III Built in speaker Palm rest Built in microphone Fn Key Keyboard Fan louver Status indicator LCD panel ThinkPad 380 380D 385 385D 2635 249 Rear View External monitor connector Parallel connector Serial connector Power jack External input device connector Suspend mode indicator Battery indicator IR port Power switch PCMCIA slots PC Card eject button Security key hole BH 6 8 9 250 IBM Mobile Systems ThinkPad HMM Volume 3 Bottom View Memory slot cover System expansion connector Memory slot Backup battery Battery pack latch Battery pack Power shutdown switch BH a H ThinkPad 380 380D 385 385D 2635 251 Parts Listing 380 385 2635 IBM Mobile Systems ThinkPad HMM Volume 3 252 Index System Unit 1 RON 31 LCD Assembly see LCD FRU section Keyboard Assembly see Keyboard Subcard HDD Bracket Hard Disk Drive 1 08 GB Hard Disk Drive 1 4 GB Hard Disk Drive 2 1 GB System Board 150MHz P54C System Board 150MHz P55C Audio Jack Holder see Misc Parts Lower Shield Case Backup Battery Power Switch Knob see Misc Parts
73. Checkout in the Common Devices Checkout section How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change ThinkPad 365X 365XD 2625 93 What to Do First The servicer must include the following information on the parts exchange form or parts return form that is attached to the returned FRU akon gt 9 7 8 9 Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address Before checking problems with the computer determine whether or not the damage is covered by the warranty by referring to the following r Warranty Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond
74. Corporation Intel Corporation Lexmark International Inc E du Pont de Nemours and Company Microsoft Corporation Intel Corporation Personal Computer Memory Card International Association Communications Intelligence Corporation GO Corporation Intel Corporation Adobe Systems Incorporated Marcom Corporation Prodigy Services Company DiagSoft Inc CTA Incorporated Video Electronics Standards Association Intel and Pentium are trademarks or registered trademarks of Intel Corporation Windows and the Windows NT logo are trademarks or registered trademarks of Microsoft Corporation is a trademark of Microsoft Corporation Miscellaneous Information 617 Part Number 84H8099 Printed in U S A
75. Cyclic Redundancy Check CRT Cathode Ray Tube CSA Canadian Standards Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk diskette DMA Direct Memory Access DRAM Dynamic Random Access Memory DSTN Double Super Twisted Nematic ECA Engineering Change Announcement ECC Error Correction Code EGA Enhanced Graphics Adapter ESD Electrostatic Discharge ESDI Enhanced Small Device Interface EEPROM Electrically Erasable Programmable Read Only Memory EWS Energy Work Station FDD Floppy Disk Drive FRU Field Replaceable Unit replaceable part GPIB General Purpose Interface Bus IEEE 348 GSA General Services Administration HDD Hard Disk Drive Ht Height IDE Integrated Drive Electronics IC Integrated Circuit IEEE Institute of Electrical and Electronics Engineers IEC International Electrotechnical Commission IML Initial Machine Load Copyright IBM Corp 1997 609 Term Information IPL Initial Program Load IR Infrared ISO International Organization for Standardization ISDN Integrated Services Digital Network LAN Local Area Network LBA Local Block Address LTB Local Transfer Bus LUN Logical Unit Number as in SCSI MAP Maintenance Analysis Procedure MCGA Modified Color Graphics Adapter 320 x 200 x 256 MCA Micro Channel Architecture bus structure MHz Mega hertz millions of cycles per second MIDI Musical Instrument Digital Interface MM Multimedia N A Not Available or Not Applicabl
76. Diskette Drive CD ROM Drive 1040 Hard Disk Drive 1050 Top Cover 1060 e Keyboard Unit 1070 LCD Assembly 1080 LCD Panel 1085 Indicator Card 1090 e Volume Switch Speaker 1100 Keyboard Card 1110 CPU Card 1120 r Be Careful e Connect the CPU card using the procedures exactly as shown in the figures Make sure that the two CPU card connectors are connected properly If these connectors are not connected you cannot power on the computer Do not apply any extra force to the shaded area of the CPU card when connecting Notes 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The EEPROM on the system board contains the vital product data VPD that is the System unit serial number system board system number and other computer unique data 2 Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover 3 Before removing and replacing the system board make sure that the PCMCIA cards are removed and the eject levers are not sticking out 4 Do not pull the PCMCIA slot assembly while removing the system board 5 When handling the PCMCIA slot assembly be careful not to disassemble any part of it The slot assembly is not solidly fixed when it is removed from
77. Door Base Cover Assembly DIMM Cover Assembly Battery Pack Li ion Battery Pack NiMH Battery Pack Latch Kit FDD Bezel Blank Bezel FDD CD ROM Support Structure see Misc Parts CD FDD Connector CD Model FDD Connector non CD Model Drive Bracket Speaker Assembly Microphone Assembly PCMCIA Slot Heat Sink for fan Fan Air Duct see Misc Parts Upper Shield Case Keyboard Bezel Include the following labels for 380 for 380D for 385 for 385D LCD GND Holder Lower see Misc Parts Cable Holder Thermal Rubber TrackPoint 1 Cap AC Adapter 35W AC Adapter 35W 3 prong ThinkPad 380 380D 385 385D 2635 73H9928 73H9936 73H6418 73H6419 73H6427 83H6524 73H9923 73H9927 46H4132 73H9920 73H9919 73H9921 73H9951 73H9952 11J8315 73H9932 73H9934 11J8338 73H9933 73H9935 83H6527 73H9930 73H9938 73H9939 83H6523 83H6525 83H6526 73H9929 73H9950 11J8376 73H9924 84G6536 85G6738 85G6736 253 LCD FRU DSTN akhwon 254 LCD Cover LCD Inverter LCD Cable LCD Hinge LCD Panel 12 1 DSTN 73H9940 73H9946 73H9947 73H9942 73H9944 IBM Mobile Systems ThinkPad HMM Volume 3 LCD FRU TFT Type 1 LCD Cover LCD Panel 12 1 TFT LCD Cable LCD Hinge LCD Lens see Misc Parts LCD Misc Parts Include the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2
78. External Mouse 2 Main Card 3 Riser Card 45 External CRT 51 1 Reseat the Diskette Drive FDD 2 2 Diskette Drive FDD 2 3 Main Card 4 Riser Card 61 1 Reseat the Hard Disk Drive in IBM ThinkPad Dock HDD 3 2 Hard Disk Drive in IBM ThinkPad Dock I HDD 3 3 Main Card 70 PCMCIA 2 Replicator 90 CD ROM Drive 91 CD ROM Drive in SelectaDock If the problem still remains after replacement of the FRUs go to Undetermined Problems on page 573 570 IBM Mobile Systems ThinkPad HMM Volume 3 Beep Symptoms Symptom Error IBM ThinkPad Dock FRUs Sequence of Actions Beep sounds continuously 1 Security feature group 2 Main card Keyboard Related Symptoms Symptom Error IBM ThinkPad Dock FRUs Sequence of Actions One or more keys do not work on the external keyboard but the IBM ThinkPad Dock is otherwise functional Go to External Keyboard on page 556 Indicator Related Symptoms Symptom Error IBM ThinkPad Dock FRUs Sequence of Actions Power good light does not turn on fan does not run and the computer is not functional See Undetermined Problems on page 573 Computer is functional and the fan runs but the power on indicator does not turn on 1 Check the connector of LCD Group 2 Main Card 3 Go to Power Supply on page 552 LCD IBM ThinkPad Dock 1 for the hard disk drive stays on 1 2 5 inch h
79. FRU Action in Sequence Errors occur only when Port Replicator is used See Port Replicator Checkout in the Common Devices Checkout section PCMCIA slot pin is damaged PCMCIA Slots Assembly Note on page 116 If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists When analyzing the intermittent problem do the following ThinkPad 365X 365XD 2625 115 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 f no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate non defective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating co
80. Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 46H5737 Note Includes the following parts 3 Interface Cable Assembly Screw Cap ThinkPad 760 9546 9547 533 LCD Unit 12 1 SVGA P N 82H8496 B Ze 534 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 82H8891 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Bracket Spacer Slide Knob Screw Cap 4 Screw Tape Hinge Group 82H8892 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 82H8894 Note Includes the following parts 3 Interface Cable Assembly Screw Cap N ThinkPad 760 9546 9547 535 LCD Unit 12 1 SVGA P N 46H5725 9 536 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 46H5726 Note Includes the following parts 1 Screw Cap Large Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5714 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 46H5738 Note Includes the following parts 4 Interface Cable Assembly Screw Cap ONAWHND ThinkPad 760 9546 9547 537 LCD Unit 12 1 SVGA P N 11J8867 ASM P N 11J8855 538 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 11J8868 Note Includes the following parts 1 Screw Cap Large Front Cover Guide R L
81. Japan Only AC Power Cord 6 Inch U S Game Port Cable Base Assembly With Parts Kit Upper Cover Bracket with Speaker Power Switch Knob Power Bracket Support Bracket Misc Rubber Parts TrackPoint Caps 2 IR Lens Plastic Door Bezel Package PCMCIA I O Modem CD ROM FDD Replicator Misc Rubber Parts Flat Plastic Cable Kit DSTN TFT CD ROM Internal FDD Replicator Base Assembly Replicator Cable Cover Mini Replicator Assembly Miscellaneous Parts Screws Kit CD ROM Removal Pin Washers Hex Nuts Misc Rubber Parts Various Mylar Pieces Keyboard Knobs Power Knob Rubber Pads Diskette Drive Brackets Hard Disk Brackets Memory Board Bracket Power Bracket Screw M2 5x3 5 4 Screw M2x4 6 Screw M3x4 4 Screw M3x6 4 Screw M2x15 2 Screw M2x7 4 Screw M2x5 pan 16 Screw M3x6 pan 4 Screw M3x6 binding 4 TrackPoint Cap Kit Keyboard Index Number 2 Arabic Belgian Canadian French Danish Dutch Swedish French German Greek Hebrew Italian Japanese Latin American Spanish 75H7572 10H4055 74H0219 42H4042 41H7434 41H7443 42H4037 42H4035 42H4033 75H7573 85G6698 85G6700 25H2207 75H7576 41H7432 75H7574 75H7575 41H7457 41H7458 75H7528 41H7456 84G6536 42H3936 42H3937 42H3938 42H3939 42H3940 42H3941 42H3942 42H3943 42H3944 42H3945 42H3946 42H3947 42H3948 ThinkPad 365 2625 89 90 Norwegian Portuguese Brazil Russi
82. LCD Unit 10 4 VGA P N 46H5355 444 LCD Unit 11 3 DSTN P N 39H6232 449 LCD Unit 12 1XGA 454 LCD Unit 12 1 SVGA P N 82H8496 460 LCD Unit 12 1 SVGA P N 11J8867 ASM P N 1148855 uox ae RR ACRES Gack 466 LCD Unit 12 1 SVGA P N 46H5725 ASM P N 4685723 vxo Mug AERE d Must 472 Locations lt 2 ego eh ED 478 Parts Listing 760 9546 9547 483 LCD Parts List 520 ThinkPad SelectaDock Docking System 547 Read Ihis First 2 Fa ue Re 548 General Preparation 550 Checkout Guide 551 Printer Soot m Sa cm bius 554 Running Diagnostics 559 Symptom to FRU Index 565 Undetermined Problems 573 FRU Removals and Replacements 574 Locations 2 2 4 s Bene Rae Be PY 583 Parts Listing SelectaDock 3547 588 Common Devices Checkout 591 External Diskette Drive Test 592 External Display Self Test 592 External Keyboard Auxiliary Input Device Checkout 593 Fax Modem Checkout 594 Printer Checkout lll sn 596 Port Replicator Checkout 2 2 597 TrackPoint Checkout 598 TV Tuner e s om om a Re ee th Boe ees 599 Common Parts Listing 605 Miscellaneous Information 609 Acronyms Abbreviations and Terms 609 Send Us Your Co
83. LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 IBM Mobile Systems ThinkPad HMM Volume 3 522 LCD Cover Group 46H5711 Note Includes the following parts 1 Screw Cap Large Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5714 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 46H5718 Note Includes the following parts 4 Interface Cable Assembly Screw Cap ONAWHND ThinkPad 760 9546 9547 523 LCD Unit 10 4 SVGA P N 29H9227 524 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 46H5712 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5715 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Assembly 46H5719 Note Includes the following parts 3 Interface Cable Assembly Screw Cap ThinkPad 760 9546 9547 525 LCD Unit 10 4 VGA P N 46H5355 526 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 46H5712 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5715 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 46H5720 Note Includes the following parts 3 Interface Cable Assembly Scre
84. Low Level Format on page 124 PC Test Card LED on page 124 Fn Key Combinations on page 125 e Keyboard Auxiliary Input Device Checkout on page 98 Status Indicators The system status LED indicators show the current computer status in green and amber using symbols The following shows the location of each symbol and the meaning of each indicator SEIRET 1 Symbol Color Meaning Battery Green Indicates that sufficient Power Status power remains for operation The battery power status cannot be determined when the battery is not installed in the computer Blinking Indicates that the battery Amber pack needs charging When the indicator starts blinking amber the computer beeps three times ThinkPad 365X 365XD 2625 117 Symbol Color Meaning B Battery Charging lt Green Indicates that the battery pack is charging When the indicator turns off the battery pack is fully charged Off Indicates that the battery pack is charged if the AC Adapter is attached El Diskette Drive In Use 1 O Amber Turns on when data is written to or read from the internal diskette drive Hard Disk In Use Amber Turns on when data is read from or written to the hard disk or internal CD ROM Do not enter suspend mode or turn off the computer when this indicator is on Numeric Lock o
85. MHz Pentium 29H9198 U S 9546 model U11 U1A CPU Card 120 MHz Pentium 29H9297 U S 9546 model U13 U1C Heat Sink Pentium 90MHz 39H7005 U S 9546 model U11 U1A Heat Sink Pentium 120MHz 39H7006 U S 9546 model U13 U1C See Misc Parts Internal DAA Assembly 29H9216 DC DC Card 83H5375 See Misc Parts Power Switch Actuator 29H9209 Power Switch Button 29H9192 Rear IR Assembly 29H9214 Keyboard Base 29H9218 Keyboard Cable 29H9222 Speaker right 29H9225 Speaker left 39H6983 Speaker Holder right 39H7033 Speaker Holder left 39H7034 Keyboard Card 29H9221 Backup Battery 29H9506 Palm Rest 29H9219 For Japan 29H7032 Keyboard Unit See Keyboard Unit Section Top Cover 29H9184 Conversion Cable Game Port 29H9269 Conversion Cable Game Video 8561897 Wall Plug 85G2367 Microphone 66G7871 AC Adapter 35W 85G6701 For Japan 85G6699 Keyboard Misc Parts 39H7105 Misc Parts 29H9235 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens S Video Bracket IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Czech 29H9292 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Hungary 29H9291 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Polish 29H9290 Russian 29H9084 Slovak 29H9293 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H59
86. POP HDP PAP How to Run a Low Level Format PC Test Card LED Fn Key Combinations 2 Product Overview 365X 365XD FRU Removals and Replacements 1010 1020 1025 1030 1040 1045 1050 1060 1070 1080 1085 1090 1100 1110 Rear Connector Door Battery Pack Insulator Sheet DIMM Card If Installed Diskette Drive CD ROM Drive Base Cover Assembly Keyboard Latch Hard Disk Drive Top Cover o Ge as Se eee Es Keyboard Unit LCD Assembly LCD Panel Indicator Card Volume Switch Speaker Assembly Keyboard Cable Copyright IBM Corp 1997 1120 CPU Card and System Board Card 1130 System Board PCMCIA Slot Assembly Locations un eo Sig eR Yee Front View Inside View Bottom View Rear View 0 0 0 0 Power On Password Jumper Pads Parts Listing 365X 365XD 2625 Model 365X Diskette Drive Model 365XD CD ROM Drive Common Option Parts List 92 IBM Mobile Systems ThinkPad HMM Volume 3 Read This First Before you go to the checkout guide be sure to read this section Important Notes Onlycertified trained personnel should service the computer Read FRU service procedures befor
87. Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it Note After replacing the hard disk drive latch the removal strap into the correct position ThinkPad 760 9546 9547 387 1050 DIMM 760XL 760XD Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 Hard Disk Drive 1040 388 IBM Mobile Systems ThinkPad HMM Volume 3 Other Models V LL Turn the computer upside down ThinkPad 760 9546 9547 389 390 IBM Mobile Systems ThinkPad HMM Volume Note When installing the DIMM do the following 1 Find the notch on the side of the DIMM 2 With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of approximately 20 into the Socket then press it firmly 3 Pivot the DIMM until it snaps into place Side View ThinkPad 760 9546 9547 391 1060 Top Cover Diskette Drive CD ROM Drive 1020 e Battery Pack 760C 760L 760E 760EL 1030 Hard Disk Drive 1040 Note When replacing the top cover be careful not to damage the resume switch shown in the figure
88. Suspend Green Suspend mode Moule Blinking Green Entering suspend mode Power On Green Power on How to Run the Diagnostics Use either the TrackPoint IIl or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK Note The following tools are required FDD Erasable 2HD diskette Parallel Wrap plug P N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 1 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears O Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen 292 IBM Mobile Systems ThinkPad HMM Volume 3 7 Select Tool to install the tools 8 Select a device press the Spacebar and install the tool Multiple devices can be selected by repeating this step A v mark appears beside the selected devices 9 Select OK and press Enter if the selection is OK 10 Select a device and press Enter to start the tests 11 Select Test All to test all devices 12 Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to select a device R
89. ThinkPad Dock 3545 71G4140 5716 4140 Docking Station 3550 42G2428 S42G 2428 Data Fax Modem 61G1556 S61G 1556 FaxConcentrator A 84F8540 S84F 8540 vi Mobile Systems ThinkPad HMM Volume Contents Introduction 1 Portable Computer Descriptions 2 Drive and Diskette Compatibility Matrix 5 Important Service Information 6 Safety Notices Multi lingual Translations 8 Safety Information 15 Laser Compliance Statement 20 Screw Size Chart 22 ThinkPad 365 2625 25 Read This First 27 General Checkout 30 Symptom to FRU Index 41 Related Service Procedures 50 Diagnostic Test Programs 52 Using the Diagnostics Test Programs 54 Product Overview 365C CD CS CSD 58 Product Overview 365E ED 59 FRU Removals and Replacements 60 Locations ug Ae ae ea RP Ere aus 81 Parts Listing 365C CD CS CSD 2625 84 Parts Listing 365E ED 2625 87 ThinkPad 365X 365XD 2625 91 Read This First 93 Checkout Guide 96 Symptom to FRU Index 106 Related Service Procedures 117 Product Overview 365X 365XD 126 FRU Removals and Replacements 127 Locatio
90. U9B System Board 760E 760ED SVGA slim model 11J7660 14a PC Card Slot 46H6031 14b Eject Button 46H6028 15 Battery Pack Li ion 29H9232 16a HDD Removable Strap 29H9236 16b Hard Disk Drive 810 MB 29H9366 Hard Disk Drive 1 08 GB 29H9367 Hard Disk Drive 1 2 GB 85G8549 U S 9546 model U3A U3B U3L Hard Disk Drive 1 4 GB 82H8884 Hard Disk Drive 2 1 GB 82H8489 U S 9546 model U9A U9B 16c EMI Sheet 39H7031 17 Rear Connector Door 29H9186 496 IBM Mobile Systems ThinkPad HMM Volume Index Part 18a 18b 18c 18d 18e 19a 19b 20 21a 21b 22 23 24 25 26a 26b 28 760E CD Upgradable Type or 760ED Base Cover 760E thick type For Japan Base Cover 760ED For Japan PC Card Door Name Label Game Port Bracket 9546 model U9B only Thermal Rubber Sheet DIMM Cover DIMM Adapter Card 8 MB U S 9546 model U3A U9A U9B DIMM Adapter Card Blank U S 9546 model USB U3L Lower Spacer FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly FDD Drive 3 mode 46H6043 46H6044 39H6248 39H6233 29H9238 66G9228 82H8895 82H8966 69H8422 83H7126 83H7124 29H9194 29H9289 29H9197 29H9193 29H9190 39H7027 39H7029 29H9188 29H9215 29H9230 U S 9546 model U3A U3B U3L U9A U9B FDD Drive for Japan 4 mode 29H9372 In the U S either of the CD ROM 4X drives below may be used for
91. User HelpDesk Support IBM Anti Virus Services IBM Authorized Dealer Referrals IBM Dealer Referral IBM Information Referral Service IBM Service IBM PC HelpCenter and HelpDesk IBM Technical Manuals Multimedia Information Center Multimedia HelpCenter OS 2 Information Line OS 2 Support Services Prodigy Prodigy User Questions Technical Coordinator Program SystemXtra for Personal Systems LAN Automated Distribution 2 OS 2 Bulletin Board OS 2 Application Assistance Center Technical Solutions Magazine 614 Mobile Systems ThinkPad HMM Volume IBM Canada Customer and Servicer Support Number Information 800 661 PSMT 905 316 5556 514 938 6048 800 465 4YOU 800 IBM SERV 800 263 2769 800 465 2222 416 443 5701 800 505 1855 800 465 7999 800 465 3299 905 316 3299 800 565 3344 905 513 3355 800 661 2131 800 268 3100 800 387 8343 800 487 7426 800 663 7662 800 IBM 9990 800 263 2769 416 443 5808 Fax 416 443 5755 514 938 3022 905 316 4255 604 664 6464 204 934 2735 800 661 7768 800 565 3344 800 387 8483 800 465 1234 905 316 4148 905 316 4100 Fax 905 316 4150 905 316 4100 Fax 905 316 4872 905 316 4100 Fax 800 661 2131 800 565 3344 416 443 5835 Fax 905 316 2445 905 316 3515 Fax 416 443 5778 800 505 1855 800 267 7472 Business Partner Marketing Support Business Partner Marketing Support Toronto Business Partner Marketing Support French Customer Relations
92. VPD that is the system unit serial number system board system number and other computer unique data Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover Before removing and replacing the system board assembly make sure that the PCMCIA cards are removed and the eject levers are not sticking out Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 ThinkPad 380 380D 385 385D 2635 231 1080 System Board Assembly Continued Note As the PCMCIA eject buttons are sticking out pull the buttons out slightly and fold them to the right then push up the system board assembly from the bottom when removing the system board assembly PCMCIA eject button DIMM card slot on the bottom side Step Location Quantity Length System board assembly 2 M2 5x 6mm H Base cover 1 Special screw Note When replacing make sure you use the correct screw 232 IBM Mobile Systems ThinkPad HMM Volume 3 1090 Sub Card Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 System Board Assembly 1080 Step Location Quantity Length Upper shield 3 2 5 x 6mm BH Upper shield 1 2 5 8mm Note When replacing make sure you use the
93. Venezuela 62X1045 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy Chile 14F0069 5 Australia New Zealand New Guinea 13F9940 Papua 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan South Africa 14F0015 Sri Lanka 9 Switzerland 14F0051 10 Thailand 1838574 Japan 79F2755 Display and Monitor Information Display and monitor information is separately available from IBM or an IBM Authorized Dealer 608 IBM Mobile Systems ThinkPad HMM Volume 3 Miscellaneous Information Acronyms Abbreviations and Terms Term Information ACPA A Audio Capture and Playback Adapter ADP Automatic Data Processing Alt Alternate ANSI American National Standards Institute ARTIC A Real Time Interface Coprocessor ASCII American National Standard Code for Interface Interchange AT Advanced Technology as in AT Bus AVC Audio Video Connection BIOS Basic Input Output System Controls System Resources bps Bits Per Second BPS Bytes Per Second CCITT The International Telephone and Telegraph Consultative Committee ccs Common Command Set CCSB Common Complete Status Block CCSB Configuration Control Sub Board Compact Disc CDPD Cellular Digital Packet Data CD ROM CD Read Only Memory stores data audio CE Customer Engineer or Service Representative CRC Cyclic Redundancy Check CRT Cathode Ray Tube CSD Corrective Service Diskette CGA Color Graphics Adapter See EGA VGA XGA CRC
94. all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode e Battery Pack 1010 e Keyboard Unit 1030 CD ROM FDD Assembly 1040 Rear view 226 IBM Mobile Systems ThinkPad HMM Volume 3 Step Location Quantity Length Base cover 1 M2 5 x 6mm Base cover 4 M2 5 x 6mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 227 1070 LCD Unit e Battery Pack 1010 e Keyboard Unit 1030 Rear view 228 IBM Mobile Systems ThinkPad HMM Volume 3 MN SSS Step Location Quantity Length BH Base cover 5 2 5 Bracket 1 2 5 g Hinges LCD unit 3 M2 5x 6mm LCD cable 1 M 2 5 x 6mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 229 When replacing The following artwork is the reference for replacement 2 8 LCD GND holder lower FPC sheild 230 IBM Mobile Systems ThinkPad HMM Volume 3 1080 System Board Assembly Notes 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The flash ROM on the system board contains the vital product data
95. as LCD display problems Symptom to FRU Index on page 565 and then use the other symptom table Symptoms cannot be recreated Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 565 Power Supply If the power on indicator is not on and the power supply fan is not turning check the power cord for continuity and co rrect installation If the power cord is not the problem either the power supply is defective or another component is defective causing the power supply to cut off To verify that the power supply is operating correctly do the following 1 2 Remove all internal and external devices and the computer from the IBM ThinkPad Dock I 3 Undock the IBM ThinkPad Dock I 4 Remove power supply connector 1 from the riser card 5 Install jumpers between pins 1 and 10 and pins 3 and 8 on the main card 552 Power off the computer and disconnect the IBM ThinkPad Dock power cord Connector 1 IBM Mobile Systems ThinkPad HMM Volume 3 Connect the power cord Check the voltages at connector 1 Disconnect the power cord Remove power supply connector 2 from the main card 10 Install jumpers between pins 6 and 8 and pins 1 and 17 of connector 2 11 Reconnect the power cord 12 Check the power supply voltages at connector 2 If the voltage is not correct replace the power supply If any voltages are
96. certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product e Avoid contact with other people e Wear a grounded wrist strap against your skin to eliminate static on your body e Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the AC plug on AC operated computers Grounding Requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Introduction 19 Laser Compliance Statement Some IBM Personal Computer models are equipped from t
97. charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery allows system to complete shutdown before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 279 Two short beeps with blank screen System Board ThinkPad 560 2640 285 No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD during POST No beep power on indicator on and a blank LCD during POST 1 Go to Power Systems Checkout on page 272 2 System Board 3 Power sources 1 System Board No beep power on indicator on and a blinking cursor only during POST 1 System Board No beep during POST but system runs correctly 1 Turn the volume up and check the speaker 2 Speaker 3 System Board LCD Related Symptoms m Important The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of dots satisfies the following condition The number of missing discolored or lighted dots in any background is 21 or more Sympt
98. connection is correct run the keyboard test by doing the following 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup screen 2 Press Ctrl A The ThinkPad FRU Connections screen appears If the Ctrl A does not work triple click on the icon on the right bottom corner on the basic diagnostic screen 3 Make sure that the keyboard connection is Connected then press Esc to escape the screen 4 Alayout of the keyboard appears on the screen Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When a Fn key is pressed a black square briefly appears 5 Press Ctrl Pause to end the test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard flexible cable e Replace the keyboard assembly e Replace the subcard e Replace the system board ThinkPad 380 380D 385 385D 2635 191 The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable If any of these devices do not work reseat the cable connector and repeat the failing operation If the problem does not recur recheck the connector If the problem is not corrected replace the device and then the system board TrackPoint Ill Checkout If the TrackPoint 111 does not w
99. correct screw ThinkPad 380 380D 385 385D 2635 233 1100 PCMCIA Slot Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 System Board Assembly 1080 Side view 234 IBM Mobile Systems ThinkPad HMM Volume 3 Step Location Quantity Length Upper shield 3 M2 5 x 6mm Upper shield 1 M2 5 x 8mm H Lower shield 6 M2 5x 6mm g Lower shield 6 Stud screw PCMCIA assembly 2 M2x 16mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 235 1110 Fan Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 System Board Assembly 1080 236 IBM Mobile Systems ThinkPad HMM Volume 3 1110 Fan Continued Notes 1 Be careful not to touch the rotor and blade of the fan when assembling or disassembling 2 Fixthe fan cable on the air duct by using the cable holder when replacing Step Location Quantity Length Upper shield 3 M2 5x 6mm Upper shield 1 M 2 5 x 8mm 2 M2x 6mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 237 1120 LCD Front Cover Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070
100. correctly See TrackPoint 11 Checkout on page 346 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 Reseat the LCD connector on the video card 2 LCD assembly 3 Video card 4 System board LCD Information Panel Related Symptoms Symptom Error FRU Action in Sequence An icon in the LCD information panel remains off or on but the system runs correctly 1 Reseat the keyboard cable in the video card connector 2 Reseat the LCD information panel cable connectors in the keyboard Keyboard 4 Video card 5 System board e Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 349 Battery pack 3 Remove the battery pack and let it cool for 2 hours DC DC card 5 Power sources ThinkPad 760 9546 9547 367 Symptom Error FRU Action in Sequence The system will not power off See Power Shutdown Switch on page 340 1 Press the power shutdown switch 2 System board Function Audio Related Symptoms Symptom Error FRU Action in Sequence The system will not suspend or resume by opening or closing the keyboard 1 Go to Suspend Mode on page 356 and c
101. damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD ROM drive damage caused by excessive forces shock or by being dropped e Fuses blown by attaching a nonsupported device e Forgotten computer password making the computer unusable 186 IBM Mobile Systems ThinkPad HMM Volume 3 If the following symptoms are present they may indicate damage caused by nonwarranted activity Missing parts may be a symptom of unauthorized Service or modification e HDD spindles can become noisy if subjected to excessive force or by being dropped e 19990303 errors can be caused by exposure to strong magnetic fields h4 How to Disable the Power On Password r Important This information is not available in this online HMM format See your IBM Servicer or IBM Authorized Dealer for this procedure ThinkPad 380 380D 385 385D 2635 187 Power Shutdown Switch The power shutdown switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state Bottom view 188 IBM Mobile Systems ThinkPad HMM Volume 3 Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype card
102. found the computer goes on to initialize the SCSI devices and displays the following SCSI Subsystem Diagnostics Utility V2 1 Scanning Target n Enter F3 Exit If the initialization fails the following screen appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Initialization Failed Enter F3 Exit ThinkPad SelectaDock Docking System 561 3 If the initialization ends successfully the following screen appears Select an item SCSI Subsystem Diagnostics Utility V2 1 Select one 1 Run the tests one time 2 Run the tests continuously Enter F3 Exit 4 The SCSI Devices Test Menu appears Select one of the devices SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one 1 All 2 device name IDO 3 device name ID1 4 device name ID2 5 device name ID3 6 device name ID4 7 device name ID5 8 device name ID6 9 device name ID7 0 device name ID8 Enter F3 Exit The device name may be any of the following e SCSI Hard Disk SCSI Tape Drive SCSI CD ROM SCSI Optical Drive or No Device The IBM ThinkPad Dock SCSI controller appears as ID7 on the screen 5 If a SCSI device exists and a test media is required to test the SCSI device the follo
103. heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe e Before you start the machine ensure that other Service representatives and the customer s personnel are not in a hazardous position e Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine e Keep your tool case away from walk areas so that other people will not trip over it e Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it e Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end e Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Attention Metal objects are good electrical conductors e Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective e Reinstall all covers correctly before returning the machine to the customer Introduction 15 Electrical Safety Observe the following rules when working on electrical equipment
104. inch removable 1 08GB 2 5 inch e 1 2MB 2 5 inch CD ROM 760LD removable 5 inch quadruple speed IDE interface ESS card Audio function Infrared transfer Two IR ports IrDA 1 0 ASK 1 15 million bps PCMCIA One Type lll or two Type ll ThinkPad 760 9546 9547 379 Model 760EL or 760ELD Feature Description Processor Intel Pentium 100 MHz w o L2 Cache Intel Pentium 120 MHz w o L2 Cache Intel Pentium 133 MHz w o L2 Cache Bus architecture e PCI bus VESA local bus for video subsystem Memory standard 8MB or 16MB on the system board Memory option 8MB 16MB 32MB DIMM max 72MB or 80MB DIMM adapter CMOS RAM 114 bytes 4 kilobytes VGA video Diskette drive removable e 12 1 inch 64K colors 800x600 pixel TFT color LCD e 11 3 inch 256 colors 800x600 pixel DSTN color LCD e 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable e 810MB 2 5 inch 1 08GB 2 5 inch 1 208 2 5 inch CD ROM removable ESS card e 760ELD 5 inch quadruple speed IDE interface e Audio function Infrared transfer Two IR ports IrDA 1 0 ASK 1 15 million bps PCMCIA cardbus One Type lll or two Type ll 380 IBM Mobile Systems ThinkPad HMM Volume Model 76
105. into drive A and power on the computer 3 Select Update system programs from the menu System Board and CPU Card Checkout The processing functions are performed by both the system board and the CPU card Processor problems can be caused by either FRU However the CPU card generally has a lower probability of failure When a numeric code calls the system board or the CPU card as a FRU or the CPU card is called by a diagnostic test by showing FRU code 11 use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies both the system board and the CPU card If no error is detected return to Checkout Guide on page 341 344 IBM Mobile Systems ThinkPad HMM Volume 3 Note Don t touch the keyboard and pointing device when the system board test is running This may cause an unexpected error 2 If FRU code 10 appears replace the system board but do not replace the CPU card Transfer the CPU card from the old system board to the new system board 3 If FRU code 11 appears reseat the CPU card 4 Rerun the test to verify the fix 5 If FRU code 11 remains replace the CPU card If this procedure does not correct the problem go to Undetermined Problems on page 371 Keyboard and Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears
106. is required FDD 1 represents the the diskette drive in the UltraBay FDD 2 represents the port replicator expansion unit or diskette drive attached through the external diskette drive connector Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Select the advanced diagnostics mode and select Tool then select FDD 1 or FDD 2 and press the Spacebar A v mark appears next to the selected icon Insert the blank diskette when instructed 2 Run the diskette drive test If the controller test detects an error FRU code 10 appears Replace the system board 348 IBM Mobile Systems ThinkPad HMM Volume 3 4 lf the controller test runs without errors the drive read write tests start automatically 5 Ifthe drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive 6 If FDD 2 test detects an error move the drive to the computer s diskette drive connector directly if possible and test it again as FDD 1 If no errors occur in the FDD 1 position the drive is not defective Go to Port Replicator Checkout in Common Devices Checkout section to isolate the replicator problem 7 f the drive is attached through an Expansion Unit go to the service manual of the Expansion Unit to isolate
107. is still set Note The HDD 3 icon indicates the 2 5 inch ThinkPad hard disk drive installed in IBM ThinkPad Dock I 1 Remove the hard disk password for the ThinkPad hard disk as follows a Install the second hard disk drive on the computer b Remove the hard disk password 572 IBM Mobile Systems ThinkPad HMM Volume 3 Undetermined Problems Use the following procedure when the diagnostic tests do not identify the failing adapter or device Check that all cables wires and connectors are connected so that they do not cause a short circuit If any problems are found reconnect or replace them Check the power supply for correct operation see Power Supply on page 552 If the power supply is operating correctly return here and continue with the following procedures 1 Power off the computer 2 Remove or disconnect one at a time the following adapters or devices from IBM ThinkPad Dock Do not isolate adapters or devices that are known to be good a Non IBM devices b A modem printer mouse external keyboard external display external diskette drive numeric keypad or other external devices c Any adapter Note Removing an adapter or device may cause configuration errors Ignore error code 174 d SCSI device e Hard disk drive 3 Power on the system and check if the problem has changed 4 f the symptom remains repeat Steps 1 through until you fi
108. locking tab at the right rear of the keyboard card Remove the keyboard card 76 IBM Mobile Systems ThinkPad HMM Volume 3 1130 LED IR Board Battery Pack 1020 Keyboard 1050 Mylar Cover 1055 LCD Assembly 1070 Note Screws shown above are 5 mm long ThinkPad 365 2625 77 1140 System Board e Battery 1020 Memory Board 1030 Hard Disk Drive 1040 e Keyboard Unit 1050 e Mylar Cover 1055 LCD Assembly 1070 Sound Card 1080 Diskette Drive 1100 e DC DC Board 1110 e Keyboard Card 1120 LED IR Board 1130 m Attention The system board fits very tightly in the bottom cover Pay special attention to the PCMCIA eject buttons audio connectors and I O connectors when removing and replacing the system board Note Screws shown above are 6 mm long Procedure continues on the following page 78 IBM Mobile Systems ThinkPad HMM Volume 3 Important If you replace the system board FRU do the following to update the system setup program Power on the computer Go to a DOS full screen Press Ctrl Alt F11 to access the setup screen Use the arrow keys to select Personalization Press Tab to edit At the Greeting screen type in the required information Press F3 to save Press Esc to access Exiting Setup Press F4 to save settings and reboot o 9i E Iu zt c ThinkPad 365 2625 79 1150 PCMCIA Assemb
109. mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 151 TFT 11 3 inch LCD Panel Latches B lt o o g Es Length M3 x6 mm Screw Location Quantity LCD Front Cover 2 Step Note Make sure you use the correct screws when replacing IBM Mobile Systems ThinkPad HMM Volume 3 152 Step Screw Location Quantity Length H LCD Panel 4 M3x6 mm Note Make sure you use the correct screws when replacing m When replacing When replacing the LCD panel glue the rear foam on the rear of the LCD as shown below ThinkPad 365X 365XD 2625 153 Step Screw Location Quantity Length LCD Cable 1 M3 x 6 mm Inverter Card 1 M3 x 6 mm Right Hinge 1 M3 x 6 mm Hinge 2 M2 x 4 mm Note Make sure you use the correct screws when replacing 154 IBM Mobile Systems ThinkPad HMM Volume 3 1090 Indicator Card e Battery Pack 1020 Insulator Sheet 1025 Diskette Drive CD ROM Drive 1040 Hard Disk Drive 1050 Top Cover 1060 Keyboard Unit 1070 LCD Assembly 1080 LCD Panel 1085 Step Screw Location Quantity Length Indicator 2 M2 x 4 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 155 1100 Volume Switch Speaker Assembly e
110. name device name m o eo Enter F3 Exit 9 If the test is successful the following appears ThinkPad SelectaDock Docking System 563 10 564 SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one 1 All 2 device name IDO 3 device name 101 device name IDn Test Passed 8 device name ID6 9 device name ID7 0 device name ID8 Enter F3 Exit f the test is unsuccessful the following appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one 1 All 2 device name IDO 3 device name ID1 4 device name E IDn Test Failed 7 8 device name ID6 9 device name ID7 0 device name ID8 Enter F3 Exit IBM Mobile Systems ThinkPad HMM Volume 3 Symptom to FRU Index The Symptom to FRU Index lists error symptoms and possible causes The most likely cause is listed first Note Replace the FRUs one at a time in the sequence shown in the FRUs of the IBM ThinkPad Dock Sequence of Action column If a replaced part did not resolve the problem put the original part back in the IBM ThinkPad Dock Do not replace non defective parts Always begin with Gene
111. not correct replace the power supply If the problem remains replace the main card Connector 1_ a EM 00000000000 00000000000 Power Supply Connector 1 Pin Signal V dc Min V dc Max 1 CVCC 19 21 2 Ground Power Supply Connector 2 Pin Signal V dc Min V dc Max 1 12 volts 11 4 13 2 3 5 volts 4 53 5 5 5 5 volts 4 75 5 25 7 SUB 12 11 4 12 6 9 12 volts 11 4 12 6 11 13 3 3 3 0 3 6 17 19 5 4 75 5 25 ThinkPad SelectaDock Docking System 553 Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when NO second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 HDD 1 or PCMCIA 1 2 If the problem remains replace the system board The PCMCIA 1 Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 HDD 1 or PCMCIA 1 icons represe
112. not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or System operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 209 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X 1 System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 161 1 Go to Checking the Dead battery Backup Battery on page 195 2 Backup battery 3 System board 163 1 Set time and date Time and Date was not 2 System board set ThinkPad 380 380D 385 385D 2635 199 Symptom Error FRU Action in Sequence 173 Configuration data was lost 1 Select OK in the error screen then set the time and date 2 Backup battery 3 System board 174 Configuration error Perform Checking the Installed Devices List on page 213 before changing any FRUs 1 Check Device Configuration 2 Hard disk
113. page 97 2 Port Replicator 3 System Board 158 1 Set an HDP for the HDP was not set even though the supervisor password is set hard disk drive 159 HDP is not set the same as the supervisor password 1 Set a correct HDP for the hard disk drive 161 Dead battery 1 Go to Checking the Backup Battery on page 103 2 Backup Battery 3 System Board 163 1 Set Time and Date Time and Date were not 2 Backup Battery set 3 System Board 173 Configuration data was lost Select OK in the error screen then set the time and date 2 Backup Battery 3 System Board 174 Configuration error Perform Checking the Installed Devices List on page 123 before changing any FRUs 1 Check Device Configuration 2 System Board 3 Diskette Drive Assembly 4 Hard Disk Drive Assembly 175 177 178 175 EEPROM CRC 1 error 177 Supervisor password check sum error 178 EEPROM is not functional 1 System Board 183 Incorrect password entered at the supervisor password prompt 1 Have the user examine the password 184 POP check sum error 1 Reset the POP power on password in Easy Setup 185 The startup sequence is not valid Suspect that power was off when the startup sequence was being updated 1 Reset the startup sequence in Easy Setup 186 1 System Board ThinkPad 365X 365XD 2625 10
114. real time clock alarm is signaled e Resume The ring indicator RI is signaled by a serial or PCMCIA device e Resume The Fn key is pressed e Exit Timer conditions are satisfied for entering hibernation mode Hibernation Mode When in hibernation mode the following occurs The system status RAM VRAM and setup data are stored on the hard disk The system is powered off Notes The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC card is used Events that cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode Acritical low battery condition occurs The PS2 HiBernation command is set in the ThinkPad Features program Event that causes the computer to exit hibernation mode The power on switch is operated When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation 198 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action columns If a FRU did not solve the problem put the original part back in the computer Do
115. replacing the FRU FRU Code FRU Action 10 System Board 11 CPU Card 20 Memory See Memory Checkout on page 97 30 Reserved 32 External Keyboard 33 External Mouse 40 LCD Assembly 45 External CRT 50 1 Reseat the Diskette Drive FDD 1 2 Diskette Drive FDD 1 51 1 Reseat the Diskette Drive FDD 2 2 Diskette Drive FDD 2 60 1 Reseat the Hard Disk Drive HDD 2 Hard Disk Drive HDD 72 PCMCIA Slot Assembly 90 CD ROM Drive If the problem remains after replacement of the FRUs go to Undetermined Problems on page 116 Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shade of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as the FDD 1 2 If the problem remains replace the system board The PCMCIA Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the actual attachment of the devices ThinkPad 365X 365XD 2625 123
116. replacing the PCMCIA slot assembly make sure that the PCMCIA cards are removed and the eject levers are not sticking out Step Location Quantity Length PCMCIA Slot Assembly 4 6 mm Note Make sure you use the correct screw 310 IBM Mobile Systems ThinkPad HMM Volume 110 0 System Board DIMM Card If installed 1020 Battery Pack 1030 Keyboard Unit 1050 LCD Assembly 1060 Speaker 1070 Hard Disk Drive 1080 PCMCIA Slot Assembly 1090 Notes The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The flash ROM on the system board contains the vital product data VPD that is the system unit serial number system board system number and other computer unique data Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover Step Location Quantity Length Base Cover 6 4mm Hex BH Base Cover 1 3 mm Note Make sure you use the correct screw ThinkPad 560 2640 311 When replacing Step Location Quantity Length 312 System Board 2 Note Make sure you use the correct screw 4mm IBM Mobile Systems ThinkPad HMM Volume 3 1120 LCD Front Cover Important
117. resume suspend mode e Resume The LCD is opened e Resume The real time clock alarm is signaled e Resume The ring indicator RI is signaled by a serial or PCMCIA device e Resume The Fn key is pressed e Resume An external keyboard key is pressed while operating with ac power e Exit Timer conditions are satisfied for entering hibernation mode Hibernation Mode When in hibernation mode the following occurs The system status RAM VRAM and setup data are stored on the hard disk The system is powered off Note The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC card is used Events that cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode Acritical low battery condition occurs ThinkPad 560 2640 277 The PS2 HiBernation command is set in the ThinkPad Features program Event that causes the computer to exit hibernation mode The power on switch is operated When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation 278 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first No
118. right 39H7033 39d Speaker Holder left 39H7034 40 Keyboard Card 29H9221 41 Backup Battery 29H9506 42 Palm Rest 29H9219 43 Keyboard Unit See Keyboard Unit Section 44 Top Cover 29H9183 AC Adapter 35W 85G6701 For Japan 85G6699 Keyboard Misc Parts 39H7039 Misc Parts 46H5366 Includes the following Modem Holder Modem Lever Rear IR Lens 502 IBM Mobile Systems ThinkPad HMM Volume Model 760LD 9547 503 ThinkPad 760 9546 9547 Index Parts 760LD 1 LCD Assembly 10 4 TFT 46H5355 2 Standby Battery 29H9497 3 LCD Indicator Assembly Cover 39H7036 4a LCD Indicator Assembly 29H9220 4b Volume Knob 39H7037 5a See Keyboard Misc Parts 5b Keyboard Foot 39H7038 5 Keyboard Bracket 39H7035 5d See Keyboard Misc Parts 6 TrackPoint Ill Cap 84G6536 7 Keyboard See Keyboard Section 8 Upper Shield Case 29H9213 9 Video Card 46H5318 10a Volume Connection Cable 29H9211 10b Mic Connection Cable 29H9210 11 ESS Card 46H5353 12a External Diskette Drive Connector 29H9203 12b Rear Shield Case 29H9201 13 System Board 29H9199 14a PC Card Slot 39H7019 14b Eject Button 39H7018 15 Battery Pack Ni MH 46H5365 16a HDD Removable Strap 29H9236 16b Hard Disk Drive 810 MB 12 7 mm 29H9366 16c EMI Sheet 39H7031 17 Rear Connector Door 29H9186 18a Base Cover 46H5359 18b PC Card Door 29H9238 18c Name Label 66G9228 18d Thermal Rubber Sheet 82H8966 19a DIMM Cover 69H8422 19b DIMM Adapter Card 29H9296 20 Lower Spacer 29H9
119. shade because the icons represent subsystems of the System board and not the attachment of the devices ThinkPad 560 2640 293 The FDD 1 icon represent the first drive in the system configuration for each type of device For ThinkPad 560 FDD 1 represents an external diskette drive attached through the external diskette drive connector Similarly the FDD 2 icon represent the second drive usually attached through a port replicator How to Run a Low Level Format Do the following to format the hard disk Warning Make sure the drive address to be formatted is correct This procedure will erase all information on the disk 1 Power off the computer 2 Insert the ThinkPad hardware maintenance diskette Ver 1 20 into diskette drive A and power on the computer 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code 294 IBM Mobile Systems ThinkPad HMM Volume 3 Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions
120. that pertain to replacement See Locations for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedures r Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables ThinkPad 365X 365XD 2625 127 1010 Rear Connector Door Remove the center latch then remove the rear connector door by flexing it 128 IBM Mobile Systems ThinkPad HMM Volume 3 1020 Battery Pack Note Be careful that the computer does not fall backward when the battery pack is removed ThinkPad 365X 365XD 2625 129 1025 Insulator Sheet To access items under the keyboard other than the battery p
121. the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Error Log Diagnostic errors are printed on the printer that is attached to parallel port when the error is detected The error is also logged in the system memory Use the following procedure to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc eri om The error log is not saved when system power is turned off ThinkPad SelectaDock Docking System 557 How to Run the Keyboard Test Use the following procedure to run the keyboard key test 1 Power off the computer 2 Remove the external keyboard if one is attached 3 Press and hold F1 key then power on the computer Hold F1 until the Easy Setup screen appears 4 Select Test and press Enter The basic diagnostic screen appears 5 Press Ctrl A to go to advanced diagnostic screen 6 Press Ctrl K a keyboard picture appears on the Screen 7 By pressing a key the mark appears or disappears on the corresponding key position on the screen Repeat this step for any keys that need to be tested 8 To exit the test press Esc or select the cancel icon PC Test Card LED The green LED on the PC test card lights when the PCMCIA test is running If the LED does not go on check that the card is installed correctly by reseat
122. the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use The following is not covered under warranty LCD panel cracked by applying excessive force or by being dropped e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card Damage caused by foreign material in the FDD or UltraBay e Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button e CD ROM drive damage caused by excessive forces shock or by being dropped Fuses blown by attaching nonsupported device e Forgotten computer or hard disk password making the computer or hard disk unusable ThinkPad 760 9546 9547 339 If the following symptoms are present they may indicate damage caused by nonwarranted activity Missing parts may be a symptom of unauthorized service or modification e HDD spindles can become noisy if subjected to excessive force or by being dropped e 19990303 errors can be caused by exposure to strong magnetic fields How to Disable the Power On Password
123. the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Systems Checkout on page 100 POST does not complete No beeps or error codes are indicated Symptom to FRU Index on page 106 and then use the No Beep Symptoms table POST beeps but no error codes are displayed Symptom to FRU Index on page 106 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 106 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed a FRU code FRU Codes on page 123 96 IBM Mobile Systems ThinkPad HMM Volume 3 Symptoms Verified Go to The configuration is not the same as the installed devices Checking the Installed Devices List on page 123 Other symptoms such as LCD display problems Symptom to FRU Index on page 106 and then use the Other Symptoms table Symptoms cannot be recreated Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 106 Memory Checkout DIMM cards are available for increasing memory capacity DIMM Displayed Value No DIMM installed 7808KB 8MB 16000KB 16MB 24192KB 32MB 40576KB Memory errors might stop s
124. the system board or the FRU 162 IBM Mobile Systems ThinkPad HMM Volume 3 Connector z Step Screw Location Quantity Length System Board 2 M2 5 x 3 mm 1 M2 5 x 4mm System Board 6 Hex Stud H System Board 2 M2 x4 mm PCMCIA Slot 2 M2 x4 mm and M2 nut 9 PCMCIA Slot 2 M2 x 14 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 163 Locations gt x lt io e o 2 Q o S 8 amp 9 o amp 10 o a 2 of 8 8 o c zi z 25 s m E Eog9 eooo52n2o509 Q 235 cCOSOocooscui 9 S 50 5590US8 5990 929 Ogtlawocinees gt Qo 5 Cox no65 oPXo sjmnoso99 SCSEGENMVOLCBdOLN O x 5 0 2xonoB 5 goo Oog o0500089oS8zQc5a2aad2 Zao0mtmoiaaodgtaroomiuwuucgoco ENSIS EX Front View IBM Mobile Systems ThinkPad HMM Volume 3 164 Inside View Keyboard Lock Battery Pack Optional Memory Expansion Module CD ROM Drive 365XD Diskette Drive 365X Mechanical CD ROM eject 365XD CD ROM Eject Button 365XD FDD Bezel 365X Cosmetic Shield ThinkPad 365X 365XD 2625 165 Bottom View Legs 166 IBM Mobile Systems ThinkPad HMM Volume 3 Rear View H 4 Hu H H Rear Connector Door Connecto
125. version 7 Have the same configuration options set in the System 8 Have the same setup for the operation system control files Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Miscellaneous Information 613 Phone Numbers U S and Canada Authorized Dealers or Servicers Number 919 517 0001 800 528 7705 800 937 3737 800 426 2472 800 IBM DEAL 800 342 6672 303 924 4015 800 426 7763 800 237 5511 800 327 5711 800 426 1484 800 388 7080 Information Bulletin Board Service PC Company Bulletin Board Service TSS Only BM Business Partner Education BM Customer Engineer Technical Support BM Dealer Support Center BM Direct Desktop Software Sales BM Part Number ID and Look Up BM PC HelpCenter BM Software Defect Support CSDs BM Software Ordering Publications BM Supplies Technical Hotline BM Warranty Parts Claims Center U S Customers and Helpware Subscribers Number Information 919 517 0001 800 426 8322 800 999 0052 800 237 4824 800 964 8523 800 742 2493 800 447 4700 800 426 2468 800 426 3333 800 IBM SERV 800 772 2227 800 426 7282 800 426 9402 Ext 150 800 241 1620 800 342 6672 800 237 5511 800 284 5933 914 962 0310 800 547 1283 800 551 2832 Bulletin Board Service PC Company Customer Education Business Unit Customized Operational Services EduQuest Educational Computers End
126. x 4 Flat Head 4 x 6 Pan Head 6 x 6 with washer Pan Head 2 Hex Stud M2 5 Short length 6 Screw ST2 9 x 4 5 Pan Head 1 M2 x 5 Bind Head 4 M2 x 5 Cross Slotted Pan Head 2 x 5 Pan Head 6 ThinkPad 365X 365XD 2625 179 Options Notes id 180 When you replace the AC Adapter with a new one use the one for the country where the computer is used even if the computer is from different country The warranty for the system unit does not apply to all options 720MB Hard Disk Drive Assembly 810MB Hard Disk Drive Assembly 810MB Hard Disk Drive Assembly 1 08GB Hard Disk Drive Assembly 1 35GB Hard Disk Drive Assembly 2 1GB Hard Disk Drive Assembly AC Adapter 35W Universal 35W Japan only Slim AC Adapter 3 Prong 2 Prong Port Replicator Base Assembly Port Replicator Cable Cover Mini Replicator Assembly DIMM 8MB DIMM 16MB DIMM 32MB External Diskette Drive 2 mode External Diskette Drive 3 mode Japan External Diskette Drive Cable Battery Pack CD ROM Drive x4 speed CD ROM Drive x6 speed CD ROM Drive x8 speed 85G8371 39H2220 07H0392 39H2221 73H6419 73H6427 85G6698 85G6700 85G6736 85G6738 41H7457 41H7458 75H7528 42H2767 42H2768 42H2769 10H4056 10H4055 74H0219 41H7438 69H7925 82H8160 82H8173 IBM Mobile Systems ThinkPad HMM Volume 3 Numeric Keypad Belgian 95F5741 Canadian French 95F5466 Danish 95F5467 Dutch 95F5467 French 95F6313 German 9
127. 0 Hinges fs Boe tea rk LCD Unit 12 1 SVGA P N 29H9226 ASM P N 7396599 be eh Sedo ae Ae ahs 2010 LCD Cover 2020 LCD Panel 2030 Interface Cable Assembly Hinges LCD Unit 10 4 SVGA P N 29H9227 3010 LCD Cover 3020 LCD Panel Interface Cable Assembly 3030 Hinges LCD Unit 10 4 VGA P N 4695355 4010 LCD Cover 4020 LCD Panel 4030 Interface Cable Assembly Hinges LCD Unit 11 3 DSTN P N 3996232 5010 LCD Cover 5020 LCD Panel 5030 Interface Cable Assembly Hinges LCD Unit 12 1 XGA 6010 LCD Cover 6020 LCD Panel 6030 Interface Cable Assembly Hinges LCD Unit 12 1 SVGA P N 8298496 7010 LCD Cover 7030 LCD Panel 7040 Interface Cable Assembly Hinges LCD Unit 12 1 SVGA P N 11J8867 ASM P N 1148855 xeu A elect 386 387 388 392 393 394 395 397 398 403 404 408 409 411 414 416 419 420 422 424 425 427 428 428 430 432 433 433 435 437 439 439 441 443 444 444 446 448 449 449 451 453 454 454 456 458 460 460 462 464 336 IBM Mobile Systems ThinkPad HMM Volume 3 8010 LCD Cover 8020 LCD Panel 8030 Interface Cable Assembly Hinges LCD Unit 12 1 SVGA P N 46H5725 ASM P N 6 5723 1 ate utu 901
128. 0 LCD Cover 9020 LCD Panel 9030 Interface Cable Assembly Hinges bocations uu mue oh RAYE sea wy un Front VIEW ss es oe ee a 4 Rear View o suos 0e ete ARS Inside VieW a ga Sede Ge Be Ae ie ots Bottom View Power On Password Connector Parts Listing 760 9546 9547 Model 760C 9546 Model 760CD 9546 Model 760E 9546 CD Nonupgradable Type Model 760E 9546 CD Upgradable Type or 760ED isk tag eae uy UE rer e M de Model 760L 9547 Model 76010 9547 Model 760EL or 760ELD 9547 Model 760XL 9547 Model 760XD 9546 LCD Parts EisE se nin Romse mx LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 wo E xm ox ms LCD Unit 12 1 SVGA P N 29H9226 ASM P N 7396599 a se nde ee he LCD Unit 10 4 SVGA P N 29H9227 LCD Unit 10 4 VGA P N 46H5355 LCD Unit 11 3 DSTN P N 39H6232 LCD Unit 12 1 XGA P N 82H8486 LCD Unit 12 1 XGA P N 46H5735 ASM P N 46H5731 Yoke Ad Re ay lat ee LCD Unit 12 1 SVGA P N 82H8496 LCD Unit 12 1 SVGA P N 46H5725 LCD Unit 12 1 SVGA P N 11J8867 ASM P N 1148855 XR e Wa Common or Option Parts List ThinkPad 760 9546 9547 520 522 524 526 528 530 532 534 536 538 540 337 Read This First
129. 020 e Upper Cover 1030 578 IBM Mobile Systems ThinkPad HMM Volume 3 1060 Power Unit e SelectaDock Base Model 1010 Rear Panel Option Card Cover 1020 e Upper Cover 1030 e Connector of the LCD Panel 1050 Step Length Quantity Memo M3x5 1 M 2 6 x 5 mm 1 M 2 6 x 8 mm 1 M 2 6 x 4 mm 2 ThinkPad SelectaDock Docking System 579 1070 Riser Card Main Board SelectaDock Base Model 1010 Rear Panel Option Card Cover 1020 Upper Cover 1030 Fan Assembly 1040 Connector of the LCD panel 1050 Power Unit 1060 Step Length Quantity Location M 2 6 x 5 mm 1 Main Board M 2 6 x 6 mm 2 FDD connector M 2 6 x 8 mm 2 HDD connector B M 2 6 x 8 mm 1 H M 2 6 x 3 mm 1 Precision screw M 2 6 x 8 mm 1 580 IBM Mobile Systems ThinkPad HMM Volume 3 Step Length Quantity Memo H M2x4mm 2 Flat head Step Length Quantity Location a M 2 6 x 5 mm 1 b b M 2 5 x 3 mm 3 Bottom of the base cover Procedure continued on the next page ThinkPad SelectaDock Docking System 581 Length Quantity Location M 2 6 x 4 mm 2 Self tap 582 IBM Mobile Systems ThinkPad HMM Volume 3 Locations SelectaDock Base Model Front View Security Lock Lock Indicator PC Card Lock Right Hand Hole Computer Catch
130. 040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 4mm Flathead ThinkPad 760 9546 9547 403 1110 Video Card Fan Model Unique Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 e Keyboard Unit 1070 LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1100 Upper Shield 1125 r Check the Model There are two 760ED models One has a standard video card built in and the other has an enhanced video card built in If you install a incorrect video card the LCD will not work Check to be sure which 760ED model you are servicing Standard Video Card 760C 760L 760E 760ED 760EL 760LD 760ELD When replacing The following figure shows the cable routing Microphone Cable Video Card 404 IBM Mobile Systems ThinkPad HMM Volume 3 e 760XL Note Be careful not to touch the fan rotor when assembling or disassembling When replacing The following figure shows the microphone routing Microphone Cable Video Card ThinkPad 760 9546 9547 405 Enhanced Video Card In step El turn the video card upside down to disconnect the cable in step fj Connectors 406 IBM Mobile Systems ThinkPad HMM Volume 3 For Model 760XD remove the fan as follows Note B
131. 0ED with the thickness of 50 7 mm 2 00 inches ThinkPad 760 9546 9547 495 Index 760E CD Upgradable Type or 760ED 1 LCD Assembly 12 1 SVGA TFT thick model 29H9226 LCD Assembly U S 9546 model U3A U3B U3L 12 1 SVGA TFT slim model 82H8496 LCD Assembly 12 1 XGA TFT slim model 82H8486 U S 9546 model U9A U9B 2 Standby Battery 29H9497 3 LCD Indicator Assembly Cover 39H7036 4a LCD Indicator Assembly 29H9220 4b Volume Knob 39H7037 5a See Keyboard Misc Parts 5b Keyboard Foot 39H7038 5 Keyboard FPC Bracket 39H7035 5d See Keyboard Misc Parts 6 TrackPoint Ill Cap 84G6536 7 Keyboard See Keyboard Section 8 Upper Shield Case 29H9213 9 Video Card 760E thick model 39H6228 U S 9546 model U3B Video Card 760ED thick model 39H6227 U S 9546 model U3A U3L Video Card 760ED XGA slim model 82H8880 U S 9546 model U9A Video Card 760E XGA slim model 82H8881 U S 9546 model U9B Video Card 760E SVGA slim model 82H8882 10a Volume Connection Cable 29H9211 U S 9546 model U3A U3B U3L Volume Connection Cable 760E 760ED XGA slim model 82H8965 U S 9546 model U9A U9B 10b Mic Connection Cable 29H9210 11 DSP Card 29H9205 12a FDD Connector Cable 29H9203 12b Rear Shield Case 29H9201 13 System Board 760E thick model 1108234 U S 9546 model U3B System Board 760ED thick model 11J7660 U S 9546 model U3A U3L System Board 760E 760ED XGA slim model 1107659 U S 9546 model 09
132. 0XL or 760XD Feature Description Processor e 760XL 760XD Intel MMX Pentium 166MHz with 256KB L2 Cache Bus architecture Memory standard e PCI bus VESA local bus for video subsystem e 760XL 16MB 760XD 32MB 16MB on the system board and 16MB as DIMM Memory option 8 16MB and 32MB DIMM CMOS RAM 114 bytes 4 kilobytes VGA video e 760XD 12 1 inch 64K colors 1024x768 pixel XGA TFT color LCD e 760XL 12 t inch 64K colors 800x600 pixel SVGA TFT color LCD Diskette drive removable e 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable 760XD 3 0GB 2 5 inch 760XL 2 1GB 2 5 inch CD ROM removable 760XD 5 inch 8x speed IDE interface Audio function 760XD DSP card e 760XL ESS card Infrared transfer Two IR ports IrDA 1 0 ASK e 1 15 million bps PCMCIA cardbus One Type lll or two Type ll ThinkPad 760 9546 9547 381 FRU Removals and Replacements This section contains information about removals and replacements Do not damage any part Only certified and trained personnel should service the computer The arrows in this section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in s
133. 1 Hard disk 2 System board controller failure e 1780 1790 Hard disk 0 error e 1781 1791 Hard disk 1 error 24XX 1 System board 2401 System board video 2 Video card 808X 8081 PCMCIA presence test failure PCMCIA revision number also checked e 8082 PCMCIA register test failure 1 PCMCIA slot assembly 2 POMCIA device 3 System board 860X Pointing device error when TrackPoint III is disabled e 8601 System bus error 8042 mouse interface e 8602 External mouse error e 8603 System bus error or mouse error External mouse 2 External keyboard 3 System board 362 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence 861X Pointing device error when TrackPoint Ill is enabled 1 Reseat the keyboard connector on the video card sum error Bank 2 flash ROM check e 8611 System bus 2 Reseat the keyboard between TrackPoint Ill cable on 8042 and IPDC the keyboard card e 8612 TrackPoint error See 1180 Keyboard 8613 System board or Cable on page 422 TrackPoint error 3 Keyboard 4 External mouse 5 Video card 6 System board 19990301 1 Check that the 19990302 operating system is 19990305 installed in the HDD 19990301 Hard disk Install the operating error system if it is not 19990302 Invalid hard installed disk boot record 2 Reseat the boot 199
134. 1 Swiss German 95F5715 Turkish 95F5467 U K English 95F5741 U S English 95F5741 Black Keypad French 84G6286 German 84G6280 Italian 84G6292 Swedish 84G6304 U K English 84G6298 Norway 84G6310 U S English 84G2530 Black Keyboard French 84G6285 German 84G6279 Italian 84G6291 Swedish 84G6303 U K English 84G6297 Norway 84G6309 U S English 84G2529 Accessories Keyboard Mouse Cable 54G0444 Tools Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Audio Wrap Cable 66G5180 Screwdriver Kit 95F3598 ThinkPad Hardware Maintenance 78H5384 Diskette Ver 2 01 This diskette is common for all ThinkPad models ThinkPad 560 2640 331 Power Cords IBM power cords for a specific country are usually available only in that country For 2 pin power cords IBM Used in These Countries Power Cord Part Number 13H5264 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 14F0033 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malasia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 13H5270 Austria Belgium Bulgaria Chile Czech Re
135. 1 PCMCIA Parallel DEV 001 OK Fi ERR 0010 fuis xp g Serial DSP CDROM Infrared Audio FDD 2 The device ID and error code are used to indicate the detail portion of the FRU which caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or that the FRU was incorrectly installed Device ID error is detected by the diagnostic tests a three digits device ID is displayed The device ID indicates suspected device Icon Device Suspected Device ID Og 001 System Board SystemBoard 003 Keyboard 007 Math Coprocessor 086 Pointing Device B 002 Memory Memory ThinkPad 560 2640 283 Icon Device Suspected Device ID 050 Display Display O 017 Hard Disk Drive HDD 1 006 External Diskette Drive or FDD Connector of the computer FDD 1 2 066 External Diskette Drive or FDD Connector of the port replicator FDD 2 peee 080 PCMCIA i PCMCIA Li 009 Parallel Parallel 011 Serial Serial 103 IR Infrared 150 Audio ESS acp Audio FRU Codes if an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Re
136. 110 DC DC Card 1120 DSP Card Audio ESS Card 1130 2 eS 1 f 80 50mm Bru Sets J 5 5 mm n F H 4mm Flathead IBM Mobile Systems ThinkPad HMM Volume 3 Be careful e Connect the CPU card using the exact procedure shown in the figures and make sure that the two CPU card connectors are connected properly If these connectors are not connected you cannot power on the computer Do not apply any extra force to the shaded area of the CPU card when connecting Do not touch here Bottom view ThinkPad 760 9546 9547 415 1150 System Board and PCMCIA Slot Assembly Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 e Keyboard Unit 1070 LCD Unit 1080 e Front IR and Rear IR 1090 e Video Card 1110 e DC DC Card 1120 e DSP Card Audio ESS Card 1130 CPU Card 1140 Notes 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The EEPROM on the system board contains the vital product data VPD the system unit serial number System board system number and other computer unique data Note Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover 2 Before r
137. 194 21a CD ROM Blank Bezel 29H9289 Diskette Drive Bezel 29H9197 21b Option Cover 29H9193 22 AV Cover 29H9190 23 Modem Cover Lock 39H7027 24 Modem Cover 39H7029 Blank Cover for EMEA 29H9188 25 Front IR Assembly 29H9215 26a Diskette Drive 3 Mode 29H9230 26a Diskette Drive 4 Mode Japan 29H9372 26b Diskette Drive Removable Strap 29H9237 CD ROM Drive 39H7424 27 Lower Shield 29H9202 504 IBM Mobile Systems ThinkPad HMM Volume 3 Index Parts 76010 28 29 CPU Card 90 MHz Pentium U S 9547 model U31 U3A U3R CPU Card 120 MHz Pentium Heat Sink Pentium 90MHz U S 9547 model U31 U3A U3R Heat Sink Pentium 120MHz See Misc Parts Modem Bracket Assembly DC DC Card See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest For Japan Keyboard Unit See Keyboard Unit Section Top Cover Wall Plug Microphone AC Adapter 35W For Japan Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever Rear IR Lens 29H9198 29H9297 39H7005 39H7006 46H5360 83H5375 29H9209 29H9192 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 29H7032 29H9184 85G2367 66G7871 85G6701 85G6699 39H7039 46H5367 ThinkPad 760 9546 9547 505 Keyboard Assembly Arabic 29H9076 Be
138. 276 Papua New Guinea Paraguay Uruguay Bangladesh Pakistan South Africa Sri 13H5279 Lanka For 3 pin power cords m Important The grounded adapter is required for full MPRI compliance IBM Power Cord Part Number Used in These Countries Argentina Australia Papua New 76H3514 Guinea New Zealand Paraguay Uruguay Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 76H3516 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland 76H3518 Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark Bangladesh Pakistan South Africa Sri 76H3522 Lanka ThinkPad 380 380D 385 385D 2635 261 IBM Power PM Number Used in These Countries Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India LE Republic of China Qatar Singapore United Kingdom 76H3526 Japan 76H3528 Switzerland Liechtenstein 76H3530 Chile Italy Ethiopia Libya 76H3532 Israel 76H3535 Korea 76H4866 Thailand 262 IBM Mobile Sys
139. 33 8M 32M 810M Color Tablet M Megabyte TPF ThinkPad File P Pen Introduction 3 Model Type Processor Memory Hrd Dsk ThinkPad 755CV 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755CV 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 760C CD 9546 Pentium 90 8M 40M 360M 9546 Pentium 120 8M 40M 720M 9546 Pentium 90 8M 40M 810M 9546 Pentium 120 8M 40M 29 ThinkPad 760E ED 9546 Pentium 120 8M 80M 810M 9546 Pentium 133 8M 80M 0G 9546 Pentium 150 8M 80M 29 9546 Pentium 166 8M 80M 3G 9546 Pentium 166 8M 80M 24G ThinkPad 760EL ELD 9547 Pentium 100 8M 80M 810M 9547 Pentium 100 8M 80M 1 0G 9547 Pentium 100 8M 80M 29 9547 Pentium 120 8M 80M 810M 9547 Pentium 120 8M 80M 0G 9547 Pentium 120 8M 80M 29 9547 Pentium 133 8M 80M 810M 9547 Pentium 133 8M 80M 1 0G 9547 Pentium 133 8M 80M 29 ThinkPad 7600 00 9547 Pentium 90 8M 40M 810M 9547 Pentium 90 8M 40M AG 9547 Pentium 90 8M 40M 29 9547 Pentium 120 8M 40M 810M 9547 Pentium 120 8M 40M 1 1G 9547 Pentium 120 8M 40M 29 760 9546 Pentium 150 32M 80M 3 0G ThinkPad 760XD 9546 Pentium 166 32M 80M 3 0G ThinkPad 760XL 9547 Pentium 166 16M 80M 24G 9547 Pentium 166 16M 80M 3 0G Cc Color T Tablet M Megabyte TPF ThinkPad File P Pen 4 IBM Mobile Systems ThinkPad HMM Volume 3 Drive and Diskette Compatibility Matrix The following table provides identification information for 3 5 inch drives Diskette Identifyin
140. 4 inch A P N 46H8093 69H7947 82H8039 10 4 inch B P N 83H5349 83H5350 1 You can distinguish the 10 4 inch TFT LCD unit A or B by the label sealed on the inside of its hinge cover assembly 1 in the parts list 2 You can replace the entire 10 4 inch TFT LCD unit A with the entire LCD unit B or vice versa But you cannot replace parts of A with parts of B or vice versa 3 Model Gxx contains only 10 4 inch B type RON NO System Unit 10 4 A 10 4 B 11 3 Hinge Cover Assembly FDD 74H0617 74H0617 74H0617 CD ROM 74H0618 74H0618 74H0618 LCD Cover Kit 74H0582 83H5355 8298165 LCD Cable Kit 74H0627 83H5356 8298169 LCD Unit 74H0621 83H5357 82H8166 Hinges Right Left See LCD Misc Parts Inverter Card 69H7959 83H5358 82H8167 Slide Knob See LCD Misc Parts LCD Misc Parts 74H0619 74H0619 74H0619 LCD Slide Knob LCD Foam Support Right Hinge Left Hinge Cable Clamp Back Gasket Top Gasket Copper TFT Tape Rubber Lid Front Logo Rear Logo ThinkPad 365X 365XD 2625 175 Model 365X 365XD DSTN LCD Panel Part only for the 10 4 inch LCDs 176 IBM Mobile Systems ThinkPad HMM Volume 3 DSTN LCD FRU Parts List 10 4 inch DSTN LCD Index System Unit 1 NOohWD Hinge Cover Assembly FDD Hinge Cover Assembly CD ROM LCD Cover Kit LCD Cable Kit LCD Unit Hinges Right Left See LCD Misc Parts Inverter Card Slide Knob See LCD Misc Parts 11 3 inch D
141. 40 Hard Disk Drive 1050 Top Cover 1060 e Keyboard Unit 1070 LCD Assembly 1080 DSTN LCD Panel Latches A Latches B Latches only for 11 3 inch LCDs total 5 latches Step Screw Location Quantity Length LCD Front Cover 2 M3 x 6 mm Note Make sure you use the correct screws when replacing 142 IBM Mobile Systems ThinkPad HMM Volume 3 Part only for 10 4 inch LCDs Step Screw Location Quantity Length H LCD Panel 4 M3x6 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 143 144 Step Screw Location Quantity Length LCD Cable 1 M3 x 6 mm Inverter Card 1 ST2 9 x 4 5 mm 10 4 inch LCD M3 x 6 mm 11 3 inch LCD Right Hinge 1 M3x6 mm Hinge 2 M2 x 4 mm Note Make sure you use the correct screws when replacing IBM Mobile Systems ThinkPad HMM Volume 3 145 ThinkPad 365X 365XD 2625 TFT 10 4 inch LCD Panel A TFT 10 4 A P N 46H8093 69H7947 82H8039 Note You can replace the entire 10 4 inch TFT LCD unit A with the entire LCD unit B or vice versa But you cannot replace parts of A with parts of B or vice versa Latches A Latches B Step Screw Location Quantity Length LCD Front Cover 2 M3 x 6 mm Note Make sure you use the correct screws when replacing 146 IBM Mobile Systems
142. 46 9547 Read This First Checkout Guide Memory Checkout System Board and CPU Card Checkout Keyboard and Auxiliary Input Device Checkout DSP Card Checkout Audio ESS Card Checkout TrackPoint Il Checkout 2 2 2 Fan Checkout Models 760XL 760XD Game Port Checkout Diskette Drive Test LCD Information Panel Checkout Power Systems Checkout Power Management Features Symptom to FRU Index Numeric Error Codes 2 FRU Codes Beep Symptoms No Beep Symptoms LCD Related Symptoms Keyboard TrackPoint Ill Related Symptoms Indicator Related Symptoms LCD Information Panel Related Symptoms Power Related Symptoms Function Audio Related Symptoms DSP Related Symptoms ESS Related Symptoms Peripheral Device Related Symptoms Infrared Related Symptoms Other Symptoms Intermittent Problems Undetermined Problems Related Service Procedures Status Indicators LCD Information Panel How to Run the Diagnostics Error Log eee Be Sb te ET ERE Checking the Installed Devices List Password Combinations POP HDP PAP How to Run a Low Level Format PC Test Card L
143. 463 7040 Interface Cable Assembly Hinges LCD Cover 7010 LCD Panel 7020 When replacing the interface cable assembly When replacing the hinges Remove the kapton tape in step Ef Step Length Quantity Memo M2 5 x 4 2 Note Make sure you use the correct screw when replacing 464 IBM Mobile Systems ThinkPad HMM Volume r When replacing Replace the kapton tape as shown below In Kapton tape Position the microphone cable as shown below Be careful not to put the cable between the front cover and the rear cover T Log Rear view ThinkPad 760 9546 9547 465 LCD Unit 12 1 SVGA P N 11J8867 ASM P N 11J8855 8010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches m Remove the four screw covers 00 Other latches Step Length Quantity Memo M2 5 9 mm 2 M2 5 x 6 mm 2 2 4 3 6 Flat head Note Make sure you use the correct screw when replacing 466 I
144. 4M 32M 540MB 2630 486DX4 25 75 8M 32M 360MB 2630 486DX4 25 75 8M 32M 540MB ThinkPad 710T 2523 09Y 486SLC2 25 4M 12M TPF 2523 302 486SLC2 25 4M 12M 60M 2523 303 486SLC2 25 4M 12M 60M ThinkPad 720 9552 307 486SLC 25 50 4M 16M 120M 9552 308 486SLC 25 50 4M 16M 160M ThinkPad 720C 9552 30J 486SLC 25 50 4M 16M 160M ThinkPad 730T 2524 486SLC2 25 4M 12M 2524 486SLC2 25 4M 12M 60M ThinkPad 750 9545 006 486SL 33 4M 20M 170M 9545 008 486SL 33 4M 20M 340M ThinkPad 750C 9545 306 486SL 33 4M 20M 170M 9545 308 486SL 33 4M 20M 340M ThinkPad 750Ce 9545 P248 50 25 4M 20M 340M ThinkPad 750Cs 9545 486SL 33 4M 20M 170M 9545 486SL 33 4M 20M 340M ThinkPad 750P 9545 40C 486SL 33 4M 20M 170M 9545 40 48651 33 4M 20M 340M ThinkPad 755C 9545 486DX4 50 25 4M 32M 170M 9545 486DX4 50 25 4M 32M 340M 9545 486DX4 50 25 4M 32M 540M 9545 486DX4 75 25 4M 32M 170M 9545 486DX4 75 25 4M 32M 340M 9545 486DX4 75 25 4M 32M 540M ThinkPad 755CD 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755CDV 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755Ce 9545 486DX4 100 33 8M 32M 340M 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755Cs 9545 486DX4 50 25 8M 32M 170M 9545 486DX4 50 25 8M 32M 340M 9545 486DX4 50 25 8M 32M 540M 9545 486DX4 75 25 8M 32M 170M 9545 486DX4 75 25 8M 32M 340M 9545 486DX4 75 25 8M 32M 540M ThinkPad 755Cse 9545 486DX4 100 33 8M 32M 340M 9545 486DX4 100 33 8M 32M 540M 9545 4860 4 100
145. 5 inch ThinkPad hard disk drive 2 Main card 24XX 1 Main card 2 Riser card 860X 1 Mouse 2 External keyboard 3 Riser card 19990301 19990302 See the Hardware 19990305 Maintenance Manual of the computer Not shown above 1 See the Hardware Maintenance Manual of the computer 2 See Undetermined Problems on page 573 ThinkPad SelectaDock Docking System 567 Diagnostic Error Codes If an error is detected the following appears Large X on the left side of the device icon e Device ID three digit Error code two digit FRU code four digit J Start e Restart 1 1 1 XB o O we BB SystemBoard Memory Display HDD 1 FDD 1 PCMCIA 1 Parallel DEV 001 OK FRU ERR 0010 gg Gi xg Serial DSP CDROM 1 Infrared Audio HDD 2 e e HDD 3 FDD 2 PCMCIA 2 CDROM 2 amp Exit The device ID and error code are used to indicate the detail portion of the FRU which caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or that the FRU was incorrectly installed Device ID If an error is detected by the diagnostic tests a three digits device ID is displayed The device ID indicates suspected device
146. 5741 84G6286 84G6280 84G6292 84G6310 84G6304 84G6298 84G2530 84G6285 84G6279 84G6291 84G6309 84G6303 84G6297 84G2529 54G0444 72X8546 35G4703 66G5180 95F3598 78H5384 ThinkPad 380 380D 385 385D 2635 259 Power Cords SS IBM power cords for a specific country are usually available only in that country For 2 pin power cords IBM Power Cord Used in These Countries Part Number Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica 13H5264 Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 14F0033 260 IBM Mobile Systems ThinkPad HMM Volume 3 IBM Power Cord Used in These Countries Part Number Austria Belgium Bulgaria Chile Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5270 13H5273 Japan Argentina Australia New Zealand 13H5
147. 5F6314 Greek 95F5467 Hebrew 95F5741 Icelandic 95F5467 Italian 95F6316 Japanese 79F6401 Norwegian 95F5467 Spanish 95F6315 Swedish Finnish 95F5468 Swiss French 95F5711 Swiss German 95F5715 Turkish 95F5467 U K English 95F5741 U S English 95F5741 Black Keypad French 84G6286 German 84G6280 Italian 84G6292 Swedish 84G6304 U K English 84G6298 Norway 84G6310 U S English 84G2530 Black Keyboard French 84G6285 German 84G6279 Italian 84G6291 Swedish 84G6303 U K English 84G6297 Norway 84G6309 U S English 84G2529 Accessories Keyboard Mouse Cable 54G0444 ThinkPad 365X 365XD 2625 181 Tools Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Screwdriver Kit 95F3598 ThinkPad 750Ce Hardware Maintenance Diskette 82G3891 This diskette is used for 365X and 365XD also Power Cords Warning Use the power cord certified for your country 1 Colombia U S Venezuela 25H2207 Japan 2 pin 85G6665 2 Hong Kong Singapore U K 25H2215 3 France Germany Spain 25H2209 4 Italy 25H2223 5 Australia New Zealand 25H2205 6 Denmark 25H2211 7 lsrael 25H2225 8 Bangladesh Pakistan Sri Lanka South Africa 25H2213 9 Switzerland 25H2221 10 Thailand 25H2219 182 IBM Mobile Systems ThinkPad HMM Volume 3 ThinkPad 380 380D 385 385D 2635 Read This Firs mum we de hho dene a x 185 Checkout Guide 189 Memory Checkout 190 System Board Checkout 191 Keyboard Auxili
148. 6 IBM Mobile Systems ThinkPad HMM Volume 3 1055 Mylar Cover Note The ThinkPad 365C CD CS and CSD Model mylar cover is not secured with screws and can be easily removed after raising the keyboard The ThinkPad 365E ED Model mylar cover is secured with screws The following procedure is for ThinkPad 365E ED Models only e Battery 1020 e Keyboard Unit 1050 1 Remove the two screw as shown 2 Carefully remove the mylar cover m Attention During removal and replacement procedures make sure the Mylar Cover does not interfere with the LCD Suspend Switch ThinkPad 365 2625 67 1060 Processor Card e Battery 1020 Keyboard 1050 e Mylar Cover 1055 68 IBM Mobile Systems ThinkPad HMM Volume 3 1065 LCD Inverter Card Battery Pack 1020 Note Screws shown above are 8 mm long 69 ThinkPad 365 2625 1068 LCD Panel Battery Pack 1020 Note Screws shown above are 8 mm long IBM Mobile Systems ThinkPad HMM Volume 3 70 1070 LCD Assembly e Battery Pack 1020 e Keyboard 1050 e Mylar Cover 1055 m Attention Make note of the location and placement of ground points and tape Replace tape to its original position Note Screws shown above are 6 mm long Note Screws shown above are 8 mm long ThinkPad 365 2625 71 1080 Sound Card e Battery
149. 61G1193 S61G 1193 ThinkPad 720 720C 9552 HMR 61G1187 S61G 1187 ThinkPad 730T 2524 HMM 82G5497 S82G 5497 ThinkPad Exp Crtg 3550 HMS 42G2338 S42G 2338 ThinkPad Exp Crtg 3550 HMR 42G2339 S42G 2339 PS 2 FaxConcentrator HMS 15F2262 S15F 2262 PS 2 FaxConcentrator HMR 84F8541 S84F 8541 PS 2 Comm Cartridge HMS 10G5993 5106 5993 PS 2 Comm Cartridge HMR 10G5992 5106 5992 IBM High Speed Internal PCMCIA Data Fax Modems 61G1556 S61G 1556 iv Mobile Systems ThinkPad HMM Volume Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer Diskette Part Form Number ThinkPad 300 2615 Advanced Diagnostics Diskette 33G9361 S33G 9361 ThinkPad 350 350C 425 425C 2618 Advanced Diagnostics Diskette A211000 GA21 1000 ThinkPad 365 2625 Advanced Diagnostics Diskette 76H7578 S30H 2498 ThinkPad 500 2603 Advanced Diagnostics Diskette 71G3702 5716 3702 ThinkPad 510 2604 Advanced Diagnostics Diskette 83G8095 S83G 8095 ThinkPad 700 9552 Reference Diskette 42G2017 S42G 2017 ThinkPad 700C 9552 Reference Diskette 42G2023 S42G 2023 Reference Diskette ThinkPad 720 720C 9552 61G1194 S61G 1194 ThinkPad Hardware Maintenance Diskette for all Models 355 360 560 750 755 760 78H5384 S78H 5384
150. 61X Pointing device error when TrackPoint Ill is enabled 8611 System bus error I F between 8042 and IPDC 1 Reseat the keyboard connector 2 Reseat the keyboard TrackPoint 11 cable on the keyboard card See 1070 Keyboard Unit on page 139 8612 TrackPoint error 8613 System board or 3 Keyboard TrackPoint error 4 External Mouse 5 System Board 19990301 1 Reseat the boot 19990302 device 19990305 2 Check the startup 19990301 disk error sequence for the 19990302 Invalid hard correct boot device disk boot 3 Check that the record operating system has 19990305 No bootable no failure and is device installed correctly 19990303 1 System Board Bank 2 flash ROM check sum error Other codes not listed above 1 Go to Undetermined Problems on page 116 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System Board One beep and a 1 Reseat the LCD connector blank unreadable or 2 LCD Assembly flashing LCD 3 System Board One beep and the 1 Boot device message Unable to 2 System Board access boot source One long beep two 1 System Board short beeps and a 2 LCD Assembly blank or unreadable LCD One long beep followed by four short beeps each time the power switch is operated System cannot power on because of low battery voltage Connect the AC Adapter or install a fully charged battery
151. 7 Symptom Error FRU Action in Sequence 188 EEPROM CRC 2 error 1 Set the system identification using the ThinkPad 750Ce hardware maintenance diskette 190 Depleted battery pack was installed when the power was on 1 Go to Checking the Battery Pack on page 102 191XX 1 System Board PM initialization error 2 CPU card 195 1 Check if the The configuration read from the hibernation area does not match the actual configuration configuration was changed For example check if the hard disk drive is from another computer Also when a DIMM card has been installed unsecured DIMM latches can result in this error Make sure the DIMM is securely seated and fully latched into place 196 Read error occurred in the hibernation area of the HDD 1 Run the hard disk drive test 2 Hard Disk Drive 199XX 1 System Board Resume error 1XX 1 System Board 2XX 1 Go to Memory 201 Memory data error 202 Memory line error 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error Checkout on page 97 2 DIMM 3 System Board 301 303 304 305 3XX 301 Keyboard error 1 Goto Keyboard Auxiliary Input Device Checkout on page 98 2 Keyboard External Numeric Keypad External Keyboard Keyboard Mouse Cable Keyboard Card System Board e Doo RE 10
152. 8 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence 601 6XX 601 Diskette drive or controller error 602 Diskette read error 1 Go to Diskette Drive Test on page 99 2 Diskette Drive Assembly Diskette 4 System Board 1 Go to Diskette Drive Test on page 99 e 2 Diskette 3 Diskette Drive Assembly 604 Unacceptable ID was read from the diskette drive 1 Go to Diskette Drive Test on page 99 2 Diskette Drive Assembly 3 System Board 11XX 1 Serial Device 1101 Serial A test failure 2 Communication Cable 3 System Board 12XX 1 System Board 1201 Serial B test failure 17XX 1 Hard Disk Drive 1701 Hard disk controller 2 System Board failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 24XX 1 System Board 2401 System board video error 808X 1 Reseat the PCMCIA 8081 PCMCIA presence Connector test failure 2 POMCIA Slot PCMCIA revision Assembly number also 3 POMCIA Device checked 4 System Board 8082 PCMCIA register test failure 860X 1 External Mouse Pointing device error when TrackPoint III is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus error or mouse error 2 External Keyboard 3 System Board ThinkPad 365X 365XD 2625 109 Symptom Error FRU Action in Sequence 8
153. 85G1897 29H9287 29H9288 29H9369 66G5069 29H9372 66G5069 39H7040 85G1529 39H7040 84G2531 84G2532 84G6474 66G7871 46H6034 66G9228 84G1303 84G1304 66G3575 66G3574 95F5723 85G1530 85G1531 29H9295 84G4359 85G1530 85G2367 42H2767 42H2768 42H2769 IBM Mobile Systems ThinkPad HMM Volume 3 Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish or Finnish Swiss French Swiss German Turkish U K English U S English Black Keypad French German Italian Norwegian Swedish U K English U S English Black Keyboard French German Italian Norwegian Swedish U K English U S English Accessories Tools Keyboard Mouse Cable Tri Connector Wrap Plug PC Test Card Audio Wrap Cable Screwdriver Kit ThinkPad Hardware Maintenance Diskette Version 1 20 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F5741 84G6286 84G6280 84G6292 84G6310 84G6304 84G6298 84G2530 84G6285 84G6279 84G6291 84G6309 84G6303 84G6297 84G2529 54G0444 72X8546 35G4703 66G5180 95F3598 78H5227 ThinkPad 760 9546 9547 543 Power Cords Warning Use the power cord certified for your country 3 Prong 1 Colombia U S Venezuela 25H2207 Korea 25H2207 Japan 2 prong 85G6665 2 Hong Kong Si
154. 89 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Czech 39H6978 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Hungary 39H6977 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Polish 39H6976 Russian 29H9416 Slovak 39H6979 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 ThinkPad 760 9546 9547 489 Model 760E 9546 CD Nonupgradable Type ia 2252 2 25 205 ZELP ELIS SES o EA Te LL L EDI s SEE RES 490 Mobile Systems ThinkPad HMM Volume m Check the Type There are two types of 760E Both come with an FDD built in but only one model is upgradable with an internal CD ROM drive The nonupgradable type 760E model has the FDD built in space that is thick enough to install only an FDD The upgradable type 760E model has the FDD built in space that is thick enough to install a CD ROM Check to be sure which type of 760E you are Servicing before ordering FRU parts FRUS for the CD ROM upgradable type are listed in the 760E CD Upgradable Type 760ED parts list See Model 760E 9546 CD Upgradable Type or 760ED on page 494 ThinkPad 760 9546 9547 491 Index Parts 760E CD Nonupgradable Type 1 LCD Assembly 12 1 TFT 29H9226
155. 9 Power Switch Button 29H9192 Rear IR Assembly 29H9214 Keyboard Base 29H9218 Keyboard Cable 29H9222 Speaker right 29H9225 Speaker left 39H6983 Speaker Holder right 39H7033 Speaker Holder left 39H7034 Keyboard Card 29H9221 Backup Battery 29H9506 Palm Rest 29H9219 For Japan 39H7032 Keyboard Unit See Keyboard Unit Section Top Cover 29H9184 AC Adapter 35W Slim U S Japan 85G6705 For EMEA AP 85G6701 For EMEA AP Slim 3 Prong 85G6735 Keyboard Misc Parts 39H7105 Misc Parts 64H5367 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Slovak 29H9293 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Russian 29H9416 Slovak 39H6979 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 Thin
156. 90305 No bootable device device 3 Check the startup sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 1 System board above Other codes not listed Goto Undetermined Problems on page 371 FRU Codes If an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the page referred to before replacing the FRU FRU Code FRU Action 10 System board 11 CPU card 15 Audio card ESS 16 DSP card 17 Front IR unit 18 Rear IR unit ThinkPad 760 9546 9547 363 FRU Code FRU Action 20 Memory See Memory Checkout on page 342 30 Reserved 32 External keyboard 33 External mouse 40 LCD assembly 42 Video card 45 External CRT 50 1 Reseat the drive FDD 1 2 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FDD 2 60 1 Reseat the hard disk drive HDD 1 2 Hard disk drive HDD 1 61 1 Reseat the hard disk drive HDD 3 2 Hard disk drive HDD 3 62 1 Reseat the hard disk drive in the UltraBa
157. 9H9215 26a Diskette Drive 3 mode 29H9230 26b Diskette Drive Removable Strap 29H9237 27 Lower Shield 29H9202 484 IBM Mobile Systems ThinkPad HMM Volume 3 Index Parts 760C 28 29 CPU Card 90 MHz Pentium U S 9546 model U21 U22 U2A U2B CPU Card 120 MHz Pentium U S 9546 model U27 U28 U2H U2J Heat Sink Pentium 90MHz U S 9546 model U21 U22 U2A U2B Heat Sink Pentium 120MHz U S 9546 model U27 U28 U2H U2J See Misc Parts Internal DAA Assembly DC DC Card See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest Keyboard Unit See Keyboard Unit Section Top Cover AC Adapter 35W For Japan Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens 29H9198 29H9297 39H7005 39H7006 29H9216 83H5375 29H9209 29H9191 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 29H9183 85G6701 85G6699 39H7105 29H9234 ThinkPad 760 9546 9547 485 Model 760CD 9546 E SF o FEE RTL 2575 2559 D PA ZZ 486 Mobile Systems ThinkPad HMM Volume Index Parts 760CD 1 2 3 4a 4b 5a 5b 14a 14b 16a 16b 16c 18a 18b 18c 18d 19a 19b 21a 21b 23 24 25 26a 26b 27 LC
158. BM Mobile Systems ThinkPad HMM Volume Lift the LCD front cover slightly then remove the microphone cable 467 ThinkPad 760 9546 9547 8020 LCD Panel LCD Cover 8010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel slightly and disconnect the connector for the interface cable If there is kapton tape on the rear of the panel remove it Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing 468 IBM Mobile Systems ThinkPad HMM Volume m When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector ThinkPad 760 9546 9547 469 8030 Interface Cable Assembly Hinges LCD Cover 8010 LCD Panel 8020 When replacing the interface cable assembly E When replacing the hinges 20 Step Length Quantity Memo H M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing 470 IBM Mobile Systems ThinkPad HMM Volume 3 m When replacing Position the microphone cable as shown
159. BM Mobile Systems ThinkPad HMM Volume 3 Symptom to FRU Index The Symptom to FRU Index lists error symptoms and possible causes The most likely cause is listed first Always begin with General Checkout on page 30 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined Problems on page 49 m Notes e f you have both an error message and an incorrect audio response diagnose the error message first e Check all power supply voltages before you replace the system board See Power Systems Checkout on page 35 Beep Symptoms Beeps symptoms are short tones or a series of short tones separated by pauses intervals without sound See the following examples Beep Symptom FRU Action 1 1 3 1 Run Setup CMOS write read test in 2 System Board progress or failure 1 1 4 1 System Board ROM BIOS check error 1 2 1 1 System Board Programmable interval timer 0 test in progress or failure 1 2 2 1 System Board DMA channel 0 address and count register test in progress or failure 1 2 3 1 System Board DMA page register write read in progress or failure 1 3 1 1 System Board RAM refresh verification test in progress or failure 1 3 3 1 RAM Memory Board First 64K RAM chip or data 2 System Board line failure multi bit 1 4 2 1 System Board
160. Backup Battery 3 System Board 163 Time and Date was not set 1 Reseat the keyboard connector on the system board 2 Set Time and Date 3 System Board 173 Configuration data was lost 1 Reseat the keyboard connector on the system board 2 Select OK in the error Screen then set the time and date 3 Backup Battery 4 System Board 174 Configuration error Perform Checking the Installed Devices List on page 293 before changing any FRUs 1 Check Device Configuration 2 System Board 3 Diskette Drive Assembly 4 Hard Disk Drive Assembly 184 POP check sum error 1 Reset the POP power on password in Easy Setup 190 Depleted battery pack was installed when the power was on 1 Go to Checking the Battery Pack on page 274 The configuration read from the hibernation area does not match the actual configuration 191XX 1 System Board PM initialization error 195 1 Check if the configuration was changed For example check if the DIMM card is added 280 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence 196 Read error occurred in the T Run the hard disk drive test hibernation area of the 2 Hard Disk Drive HDD 1XX 1 System Board 2XX 1 Go to Memory 201 Memory data Checkout on error page 269 202 Memory line error 2 DIMM Card 00 15 3 S
161. Battery Pack 1020 Insulator Sheet 1025 Diskette Drive CD ROM Drive 1040 Hard Disk Drive 1050 Top Cover 1060 Keyboard Unit 1070 LCD Assembly 1080 LCD Panel 1085 Indicator Card 1090 Step Screw Location Quantity Length Speaker Assembly 1 M2 x 4 mm Speaker Assembly 2 M2 x5 mm Note Make sure you use the correct screws when replacing 156 IBM Mobile Systems ThinkPad HMM Volume 3 1110 Keyboard Card Cable Battery Pack 1020 Insulator Sheet 1025 Diskette Drive CD ROM Drive 1040 Hard Disk Drive 1050 Top Cover 1060 Keyboard Unit 1070 LCD Assembly 1080 LCD Panel 1085 Indicator Card 1090 Step Screw Location Quantity Length Keyboard Card 1 M2 x5 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 157 Note To remove the cable do steps 6 and 7 When reinstalling the cable make sure the cable end with the letter P is installed in the system board connector The end with the letter K should be installed in the keyboard card connector The letters should be facing you when you install the cable from the front of the machine 158 IBM Mobile Systems ThinkPad HMM Volume 3 1120 CPU Card and System Board Card Battery Pack 1020 Insulator Sheet 1025 Diskette Drive CD ROM Drive 1040 Hard Disk Drive 1050 Top Cover 1060 Keyboard Unit
162. CMCIA cards and check the power supply Reinstall one at a time and check the power supply 7 Disconnect the AC Adapter Remove the CD ROM and Audio Card Reinstall one at a time connect the AC Adapter and check that power is supplied If you suspect a power problem see the appropriate power supply check listed below e Checking the AC Adapter Checking Operational Charging on page 37 Checking the Battery Pack on page 37 Port Replicator Power Overload on page 40 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used Ifthe power problem occurs only when the port replicator is used replace the replicator If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational charge does not work go to Checking Operational Charging on page 37 Use the following procedure to check the adapter 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure Pin Voltage V dc 1 10 0 to 16 0 2 Ground If the voltage is correct Replace the DC DC Card f the problem remains replace the system board e If the problem still is not corrected go to Undetermined Problems on page 49 If the voltage is not correct go to the next step 2 Unplug the AC
163. Cable CD ROM 2X Drive Volume Control Card LED IR Board DC DC Board Sound Card 16 Bit Sound Card No Audio Upper Cover with Screws Gasket AC Adapter 35W Universal AC Power Cord 6 Inch U S Game Port Cable 75H7620 41H9818 41H7463 42H4049 42H4051 75H7621 41H9819 41H7464 42H4055 NA 41H9789 88G1262 75H7624 92G7290 92G7296 41H7436 02K0485 02K0486 85G8371 07H0392 39H2221 75H7622 88G1249 76H2986 76H2984 41H7438 76H3079 75H7609 41H7444 75H7572 41H7446 41H7434 41H7443 41H7433 41H7449 41H7437 75H7573 8506698 25H2207 75H7576 ThinkPad 365 2625 85 Index FRU 86 Base Assembly With Parts Kit Upper Cover Bracket with Speaker Power Switch Knob Power Bracket Support Bracket Misc Rubber Parts TrackPoint Caps 2 IR Lens Plastic Door Bezel Package PCMCIA I O Modem CD ROM FDD Replicator Misc Rubber Parts Flat Plastic Cable Kit DSTN TFT CD ROM Internal FDD Replicator Base Assembly Replicator Cable Cover Mini Replicator Assembly Miscellaneous Parts Screws Kit CD ROM Removal Pin Washers Hex Nuts Misc Rubber Parts Various Mylar Pieces Keyboard Knobs Power Knob Rubber Pads Diskette Drive Brackets Hard Disk Brackets Memory Board Bracket Power Bracket Screw M2 5x3 5 4 Screw M2x4 6 Screw M3x4 4 Screw M3x6 4 Screw M2x15 2 Screw M2x7 4 Screw M2x5 pan 16 Screw M3x6 pan 4 Screw M3x6 binding 4 TrackPo
164. Customer Service Dispatch Customer Service Parts Customer Support Center ISC Customer Service Repair Centre Dealer Support Group DSG HelpClub Registration IBM Direct HelpFax HelpFax Toronto HelpPC IBM Certification Administrator Mail to 50 Acadia Drive Markham Ontario L3R 0B3 IBM Education A Course IBM Information Network Support IBM PC Service Partners International Warranty Registration Lexmark Product Information PartnerLine Parts Orders Exchange or Emergency Parts Regular Orders Exchange Parts Orders Inquiries PC Co Bulletin Board Montreal PC Co Bulletin Board Markham PC Co Bulletin Board Vancouver PC Co Bulletin Board Winnepeg PS Marketing Support PSMT PS 1 Warranty Customer Helpline PS 1 Warranty Service DOAs Publications Ordering Service Management Support Service Management Support Service Warranty Manager Service Warranty Manager Service Quality Programs Service Quality Programs Skill Dynamics Education ThinkPad EasyServe Warranty Claim Fulfillment Warranty Claim Reimbursement Warranty Claim Reimbursement Warranty Claim Parts Inquiry Warranty Provider Support Hotline Warranty Service ThinkPad Miscellaneous Information 615 Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not inte
165. D Assembly 12 1 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc Parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc Parts TrackPoint 1 Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume Connection Cable Mic Connection Cable DSP Card External Diskette Drive Connector Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 1 2 GB 17 mm U S 9546 model U11 U13 U1A U1C Hard Disk Drive 720 MB 12 7 mm EMI Sheet Rear Connector Door Base Cover W W Base Cover Japan PC Card Door Name Label Thermal Rubber Sheet DIMM Cover DIMM Adapter Card Lower Spacer CD ROM Blank Bezel Diskette Drive Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly CD ROM Drive Diskette Drive 3 mode Diskette Drive Removal Strap Lower Shield 29H9226 29H9497 39H7036 29H9220 39H7037 39H7038 39H7035 84G6536 29H9213 83H7108 29H9211 29H9210 29H9205 29H9203 29H9201 29H9199 39H7019 39H7018 29H9232 29H9236 29H9228 29H9229 39H7031 29H9186 29H9182 39H7059 29H9238 66G9228 82H8966 69H8422 29H9296 29H9194 29H9289 29H9197 29H9193 29H9190 39H7027 39H7029 29H9188 29H9215 29H9231 29H9230 29H9237 29H9202 ThinkPad 760 9546 9547 487 Index Parts 760CD 28 29 488 CPU Card 90
166. DSTN P N 39H6232 on page 449 P N 82H8486 12 1 XGA Go to LCD Unit 12 1 XGA on page 454 P N 82H8496 12 1 SVGA Go to LCD Unit 12 1 SVGA P N 82H8496 on page 460 P N 11J8867 12 1 SVGA Go to LCD Unit 12 1 SVGA P N 11J8867 ASM P N 11J8855 on page 466 P N 46H5725 ASM P N 46H5723 12 1 SVGA Go to LCD Unit 12 1 SVGA P N 46H5725 ASM P N 46H5723 on page 472 P N 46H5735 ASM P N 46H5731 12 1 XGA Go to LCD Unit 12 1 XGA on page 454 ThinkPad 760 9546 9547 427 LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 1010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers El 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches R emove the four screw covers Step Length Quantity Memo M2 5 x 8 mm 4 H M2 x 4 8 mm 6 Flat head Note Make sure you use the correct screw when replacing 428 IBM Mobile Systems ThinkPad HMM Volume 3 429 ThinkPad 760 9546 9547 1020 LCD Panel Interface Cable Assembly LCD Cover 1010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it The LCD panel is latched to the rear cover Remove the LCD panel by bending the rear cover in step Too much force will break the rear cover 430 IBM Mobile Systems ThinkPad HM
167. Danish 20H4225 Dutch 20H4224 French 20H4222 German 20H4221 Greek 20H4235 Hebrew 20H4233 Italian 20H4223 Japanese 20H4239 Korean 20H4140 Latin Spanish 20H4236 Norwegian 20H4227 Portuguese 20H4231 Russian 20H4238 Spanish 20H4226 Swedish Finnish 20H4229 Swiss 20H4228 Turkish 20H4234 U K English 20H4220 U S English 20H4219 ThinkPad 560 2640 329 Common Option Parts List Miscellaneous Parts Screw Kit 46H4143 Includes the following M2 x 3 Screw 1 M2 5 x 4 black 5 M2 5 x 6 black 19 M2 5 x 12 black 2 M3 x 3 2 Hex Stud 6 Options Notes 1 2 330 When you replace the AC Adapter with a new one use the one for the country you are in even if the computer is from different country The warranty for the system unit does not apply to all options Headset 8561529 1 08 GB Hard Disk Drive Assembly 39H2221 Microphone 66G7871 PS 2 Miniature Mouse 95F5723 ThinkPad 560 Port Replicator 46H4107 DIMM 8MB 42H2767 DIMM 16MB 42H2768 DIMM 32MB 42H2769 Interface Cable System to Keyboard 84G2531 Interface Cable Keyboard to Keypad 84G2532 Mini DIN to Mini DIN Cable 84G6474 IBM Mobile Systems ThinkPad HMM Volume 3 Numeric Keypad Belgian 95F5741 Canadian French 95F5466 Danish 95F5467 Dutch 95F5467 French 95F6313 German 95F6314 Greek 95F5467 Hebrew 95F5741 Icelandic 95F5467 Italian 95F6316 Japanese 79F6401 Norwegian 95F5467 Spanish 95F6315 Swedish Finnish 95F5468 Swiss French 95F571
168. Diskette Drive CD ROM Drive Diskette Drive Model Unique Note If the security latch J is at the left position push and slide it to the right position unlock 384 IBM Mobile Systems ThinkPad HMM Volume 3 A N M N le SN FN E M w O QNS SES V 3 Y Nd SY YAS UN YR 385 ThinkPad 760 9546 9547 CD ROM Drive Model Unique Attention Note Remove the CD ROM drive exactly as shown in the figure Do not apply any extra force to the CD ROM drive when removing it If the security latch Ey is at the left position push and slide it to the right position unlock Note E 1030 Battery Pack CD ROM Drive Model unique 1020 Note Be careful that the computer does not fall backward when the battery pack is removed If there is a spacer open the spacer before removing the battery pack 386 IBM Mobile Systems ThinkPad HMM Volume 3 1040 Hard Disk Drive Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode Note
169. ED Fn Key Combinations 2 Product Overview 760 Model 760C 760CD Model 760E 760ED Model 760L or 760LD Model 760EL or 760ELD Model 760XL 760XD FRU Removals and Replacements 1010 Rear Connector Door 1020 Diskette Drive CD ROM Drive Copyright IBM Corp 1997 367 368 369 369 369 370 370 370 371 372 372 372 373 374 374 375 375 375 376 377 377 378 379 380 381 382 383 384 335 1030 Battery Pack 1040 Hard Disk Drive 1050 DIMM 1060 Top Cover 1070 Keyboard Unit 1080 LCD Unit 1090 Eront IR enhn Bae 1095 Rear IR 1100 System Board Assembly 1125 Upper Shield 1110 Video Card Fan Model Unique 1135 External Diskette Drive Connector 1120 DC DC Card 1130 DSP Card Audio ESS Card 1140 CPU Card 1150 System Board and PCMCIA Slot Assembly 1160 Palm Rest 1170 Keyboard Information Panel 1180 Keyboard Cable 1190 Keyboard Card 1200 Backup Battery Speaker Standby Battery LCD Removal and Replacement LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 Rn eS 1010 LCD Cover 1020 LCD Panel Interface Cable Assembly 103
170. FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action columns Ifa FRU did not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or System operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 116 m Note For any IBM device not supported by the diagnostic codes in this ThinkPad computer see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X 1 System Board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 110 1 Go to Memory Planar parity Checkout on page 97 2 DIMM 3 The computer is attached to a Port Replicator 4 System Board 106 IBM Mobile Systems ThinkPad HMM Volume Symptom Error FRU Action in Sequence 111 1 Go to Memory I O parity Checkout on
171. Green When on indicates the numeric keypad on the keyboard is enabled You enable and disable the keypad by pressing and holding the Shift key Then press the NumLk key Caps Lock E Green When on indicates the Caps Lock mode is enabled All alphabetic characters A Z are entered in capital letters without pressing the Shift key You enable and disable Caps Lock mode by pressing the Caps Lock key Scroll Lock Green Alternately turns on and off each time the Scroll Lock key is pressed While this indicator is on the Arrow keys are used as screen scroll function keys In this state the cursor cannot be moved with the Arrow keys Not all application programs support this function 118 IBM Mobile Systems ThinkPad HMM Volume 3 Symbol Color Meaning Suspend Green When on indicates the Mode computer is in suspend mode Blinking Indicates that the computer Green is entering suspend mode or hibernation mode or the computer is resuming normal operation Power On Green Shows that the computer is operational This indicator turns on when the computer is turned on and the computer is not in suspend mode CD ROM Amber 365XD turns on when data Drive is read from a CD in the Diskette CD ROM drive Do not Drive In Use enter suspend mode or LED eject the CD when this indicator is on Amber 365X turns on when data is read from or wri
172. Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 11J8869 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 11J8870 Note Includes the following parts 4 Interface Cable Assembly Screw Cap Inverter Card 8 11J9621 ONAWHND ThinkPad 760 9546 9547 539 Common or Option Parts List Miscellaneous Parts Security Parts Kit 29H9294 Includes the following Keyboard Security Plate 760C Keyboard Security Plate 760CD PC Card Security Plate 760C PC Card Security Plate 760CD PC Card Security Stopper Keyboard Security Plate for Dock 760C Keyboard Security Plate for Dock 760CD Screw Kit 39H7003 Includes the following M2 5 x 6 Screw 5 M2 5 x 4 Screw 10 M2 5 x 8 Screw 5 M2 5 Nut 10 Hex Stud D Sub 5 Hex Stud Bus 5 M2 5 x 8 Flathead 5 M2 x 4 5 Screw Cover for Top cover 5 M2 5 x 4 Flathead 5 M2 5 x 5 Flathead 5 Nut M2 5 5 M2 6 x 5 Deform 5 M2 5 x 14 5 M2 5 x 4 Thin Head 5 M1 4 x 1 8 Thin Head 5 M2 x 4 3 Thin Head 5 DAA Assembly Austria 59G1041 Australia 59G1040 Belgium 43G3414 Denmark 59G1042 Finland 54F0715 France 4525652 Germany 59G1056 Malaysia 59G1066 Netherlands 80G3480 Norway 59G1044 New Zealand 80G4584 PRC and Hong Kong 54F0693 Sweden 54F0717 Switzerland 59G1057 Taiwan 59G1067 Thailand 59G1064 U K 5991045 540 IBM Mobile Systems ThinkPad HMM Volume 3 PSTN Cable
173. IBM Mobile Systems Hardware Maintenance Manual Volume 3 ThinkPad Computers March 1997 We Want Your Comments Please see page 611 This Manual Supports Thi Thi Thi Thi Thi Thi Thi Thi Thi Thi Thi Thi Se nkPad nkPad nkPad nkPad nkPad nkPad nkPad nkPad nkPad nkPad nkPad nkPad 365C CD 365CS CSD 365X XD 380 385 560 760C CD 760E ED 760L LD 760EL ELD 760XL 760XD ectaDock 5826 1503 05 IBM Mobile Systems 5820 1503 05 Hardware Maintenance Manual Volume 3 ThinkPad Computers March 1997 We Want Your Comments Please see page 611 Note Before using this information and the product it supports be sure to read the general information under Notices on page 616 Sixth Edition March 1997 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be inc
174. IMM Cover 69H8422 19b DIMM Adapter Card 8 MB 83H7126 U S 9547 model U48 U4G U4H U4K U4R U4T DIMM Adapter Card Blank 83H7124 U S 9547 model U3F U4F U4S U6F U6G U6H U6R 20 Lower Spacer 29H9194 21a FDD Blank Bezel 29H9289 FDD Bezel 29H9197 21b Option Cover 29H9193 22 AV Cover 29H9190 23 Modem Cover Lock 39H7027 24 Modem Cover 29H9188 25 Front IR Assembly 29H9215 26a Diskette Drive 3 mode 29H9230 U S 9547 model U48 U4F U4G U4K U4S U4T U6F U6G U6H U6R Diskette Drive 4 mode 29H9372 Note In the U S either of the CD ROM 4X drives below may be used for 9547 model U3F Order the FRU number of the drive being replaced CD ROM Drive 4X 29H9231 CD ROM Drive 4X 02K0490 26b Diskette Drive Removable Strap 29H9237 27 Lower Shield 29H9202 ThinkPad 760 9546 9547 509 Index Parts 760EL 760ELD 28 510 CPU Card 760EL 760ELD 100 MHz Pentium 1109673 Note In U S this FRU is for 9547 U3F and 9547 U6G CPU Card 760EL 760ELD 120 MHz Pentium 12J1574 Note In U S this FRU is for 9547 U6F 9547 U4F 9547 U4S 9547 U6H and 9547 U6R CPU Card 760EL 133 MHz Pentium 1109674 Note In U S this FRU is for 9547 U48 9547 U4H and 9547 U4R CPU Card 760EL 133 MHz Pentium 82H8897 Note In U S this FRU is for 9547 U4G U4K and U4T Heat Sink 39H7006 See Misc Parts Modem Bracket Assembly 46H5360 DC DC Card 83H5375 See Misc Parts Power Switch Actuator 29H920
175. Important This information is not available in this online HMM format See your IBM Servicer or IBM Authorized Dealer for this procedure Supervisor and Hard Disk Passwords The supervisor password and the hard disk password HDP are security features that are used to protect the system and the hard disk data from unauthorized access No overriding capability is provided If only a hard disk password is set obtaining permission from the password owner to unlock the password is a prerequisite for running diagnostic tests and performing service If both supervisor password and hard disk password are set you can enter Easy Setup by pressing the Enter key or power on password at the supervisor password prompt In this case the Password Start up and Initialize icons cannot be selected See Password Combinations POP HDP PAP on page 375 for more information about passwords Power Shutdown Switch The power shutdown switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state See Rear View on page 479 for the power shutdown switch 340 IBM Mobile Systems ThinkPad HMM Volume 3 Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can giv
176. Inch Drive Adapter 72X6757 5 25 Inch Drive Adapter A 15F7996 5 25 Inch External Diskette Drive Cable 27F 4211 from system board to adapter Diskette Drive Bus Adapter 72X8524 CD ROM Drives Enhanced Internal CD ROM II Drive 61G1901 Eject button below slot Internal CD ROM Drive 81F7930 Eject button above slot Terminator Kit for 81F7930 59F3530 Cleaning Kit for 81F7930 59F3562 Disks CD Caddy Internal CD ROM II Drive 92F0084 Eject button below slot Terminator Kit for 92F0084 92F0082 Media Kit for 92F0084 31F4232 No cleaning necessary Test Disk CD Caddy Signal Cable 34F0043 Power Cable 72X8521 Remote ID Switch Cable 3510 92F0086 Audio Card Cable Screws 3510 92F0085 CD Caddy 22F9419 Rail Kit 3510 34F0041 Headphones 53F3610 Copyright IBM Corp 1997 605 SCSI Adapters Terminators Cables SCSI Adapter A without Cache SCSI Internal Cable SCSI Adapter A with Cache Terminator External for 85F0063 Terminator Internal for 85F0063 Terminator Internal for 85F0002 SCSI Fast Adapter 16 bit SCSI External Cable for 92F0330 SCSI Internal Cable for 92F0330 Terminator Inline space permitting Rewritable Optical Drives 3 5 Inch Rewritable Optical Drive Rewritable Optical Cartridge Rewritable Optical Cartridge 5 Pack Drive Mounting Slide for 92F0167 Tray with Bezel for 92F0167 Objective Lens Cleaner for 92F0167 Prism Lens Cleaner for 92F0167 3 5 Inch Enhanced Rewritable Optical D
177. Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test Symptom Error IBM ThinkPad Dock FRUs Sequence of Actions 10X 11X 1 Adapter in slot if used Riser card Main card 195 The computer was docked to the IBM ThinkPad Dock while in hibernation mode 1 Do the following steps a Power off and undock the system b Power on and shut down the system c Power off and dock the system 1XX See the Hardware Maintenance Manual of the computer If the problem remains go to Undetermined Problems on page 573 2XX 1 See the Hardware 201 Memory data Maintenance Manual error of the computer 202 Memory line error 2 Main card 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 3XX See External Keyboard on page 556 566 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error IBM ThinkPad Dock FRUs Sequence of Actions 6XX 1 Before changing any devices run the diagnostic test See the How to Run the Diagnostics on page 557 2 FDD external attachment kit 3 Diskette drive assembly 4 Riser card 11XX 12XX 1 Serial devices 2 Communication cable 3 Riser card 17XX 1 Hard disk drive 2
178. M 540M 2625 Pentium 100 8M 24M 810M 2625 Pentium 100 8M 24M 1 0G ThinkPad 365X XD 2625 Pentium 120 8M 24M 540M 2625 Pentium 120 8M 24M 810M 2625 Pentium 120 8M 24M 1 0G ThinkPad 365X XD 2625 Pentium 133 8M 40M 810M 2625 Pentium 133 8M 40M 1 0G 2625 Pentium 133 8M 40M 1 3G ThinkPad 370C 9545 486DX4 75 25 4M 32M 340M 9545 486DX4 75 25 4M 32M 540M 9545 486DX4 75 33 4M 32M 810M Color Tablet M Megabyte TPF ThinkPad File P Pen 2 IBM Mobile Systems ThinkPad HMM Volume 3 Model Type Processor Memory Hrd Dsk ThinkPad 380 2635 Pentium 150 16M 48M 1 089 2635 Pentium 150 16M 48M 1 359 2635 Pentium 150 16M 48M 2 10G ThinkPad 385 2635 Pentium 150 16M 48M 1 089 2635 Pentium 150 16M 48M 1 359 2635 Pentium 150 16M 48M 2 10G ThinkPad 500 2603 081 486SLC2 50 25 4M 12M 80M 2603 171 486SLC2 50 25 4M 12M 170M ThinkPad 560 2640 Pentium 100 8M 40M 540M 2640 Pentium 100 8M 40M 810M 2640 Pentium 100 8M 40M 1 0G ThinkPad 560 2640 Pentium 120 8M 40M 540M 2640 Pentium 120 8M 40M 810M 2640 Pentium 120 8M 40M 1 0G ThinkPad 560 2640 Pentium 130 8M 40M 540M 2640 Pentium 130 8M 40M 810M 2640 Pentium 130 8M 40M 1 0G ThinkPad 700 9552 300 486SLC 25 4M 16M 80M 9552 301 486SLC 25 4M 16M 120M ThinkPad 700C 9552 30B 486SLC 25 4M 16M 120M ThinkPad 701C 2630 486DX2 25 50 4M 32M 360MB 2630 486DX2 25 50 4M 32M 540MB 2630 486DX4 25 75 8M 32M 360MB 2630 486DX4 25 75 8M 32M 540MB ThinkPad 701Cs 2630 486DX2 25 50 4M 32M 360MB 2630 486DX2 25 50
179. M Volume 3 431 ThinkPad 760 9546 9547 1030 Hinges LCD Cover 1010 LCD Panel 1020 with interface cable assembly Step Length Quantity Memo M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing 432 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 2010 Notes LCD Cover 1 Be careful not to scratch the LCD cover when removing the screw covers Kl 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Other latches Step Length Quantity Memo M2 5 9 mm 2 M2 5 x 6 mm 2 2 4 3 6 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 433 Lift the LCD front cover slightly then remove the microphone cable 434 IBM Mobile Systems ThinkPad HMM Volume 3 2020 LCD Panel LCD Cover 2010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel slightly and disconnect the connector for the interface cable If there is kapton tape on the rear of the panel remove it Don t use too much force here Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct s
180. M Volume 3 The advanced diagnostic tests are intended to test only IBM products Non IBM products or modified options can give false errors and invalid responses Hard Disk Drive Replacement Strategy Always try to run a low level format before replacing a hard disk drive m Attention The drive startup sequence in the computer you are servicing might have been changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index for the computer you are servicing How to Read POST Error Messages POST error messages are displayed on the screen as three four five or eight digits The error messages that can be displayed as shorter POST messages are highlighted in this index Some digits will represent different information for SCSI errors versus non SCSI errors The following example shows which digits display the shorter POST error messages and also defines the SCSI information in an eight digit error message Shorter POST Messages 0 0 0 0 0 0 0 0 Reserved
181. ONN WORN AY OK X7 9 305 ThinkPad 560 2640 Cable of the TrackPoint IBM Mobile Systems ThinkPad HMM Volume 3 306 1060 LCD Assembly e Battery Pack 1030 e Keyboard Unit 1050 Step Location Quantity Length Base Cover 2 4 mm BH LCD Assembly 2 6 mm H LCD Cable 1 4 mm Note Make sure you use the correct screw ThinkPad 560 2640 307 1070 Speaker e Battery Pack 1030 e Keyboard Unit 1050 308 IBM Mobile Systems ThinkPad HMM Volume 3 1080 Hard Disk Drive Warning Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode Note Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it e Battery Pack 1030 e Keyboard Unit 1050 Step Location Quantity Length HDD Bracket 1 6 mm H Hard Disk Drive 2 3 mm Note Make sure you use the correct screw ThinkPad 560 2640 309 1090 PCMCIA Slot Assembly e Battery Pack 1030 e Keyboard Unit 1050 Note Before removing and
182. STN LCD Index System Unit 1 Hinge Cover Assembly FDD Hinge Cover Assembly CD ROM LCD Cover Kit LCD Cable Kit LCD Unit Hinges Right Left See LCD Misc Parts Inverter Card Slide Knob See LCD Misc Parts LCD Miscellaneous Parts LCD Slide Knob LCD Foam Support Right Hinge Left Hinge Cable Clamp Back Gasket Top Gasket Copper TFT Tape Rubber Lid Front Logo Rear Logo 74H0617 74H0618 74H0581 74H0626 74H0620 69H7958 74H0617 74H0618 74H0583 74H0628 74H0622 69H7961 74H0619 ThinkPad 365X 365XD 2625 177 Keyboard Unit Arabic 42H3936 Belgian 42H3937 Canadian French 42H3938 Czech 73H7241 Danish 42H3939 Dutch 42H3940 French 42H3942 German 42H3943 Greek 42H3944 Hungary 73H7242 Hebrew 42H3945 Italian 42H3946 Japanese 42H3947 Latin Spanish 42H3948 Norwegian 42H3949 Poland 73H7243 Portuguese 42H3950 Russian 42H3956 Spanish 42H3951 Slovenia Croatia Bosnia 73H7244 Swedish Finnish 42H3941 Swiss 75H7562 Turkish 42H3954 U K English 42H3955 U S English 41H9789 178 IBM Mobile Systems ThinkPad HMM Volume 3 Common Option Parts List Miscellaneous Parts Screw Kit 74H0229 Includes Type Quantity M2 x 4 Bind Head 15 M2 x 5 Pan Head 11 M2 x 4 with washer Pan Head 2 M2 x 8 Pan Head 2 M2 5 x 4 Bind Head 4 M2 5 x 3 3 5D Pan Head 2 M2 5 x 4 with washer Bind Head 3 x 3 Cross Slotted Pan Head 4 x 4 Pan Head 2
183. Slit Computer Lock Left Hand Hole Ejector Docking Connector BH H H 8 9 ThinkPad SelectaDock Docking System 583 Rear View Mouse Pointing Device Connector Keyboard Numeric Keypad Connector Kensington Lock Keyhole Parallel Connector Power Jack Line Out Jack Serial Connector External Display Connector External Diskette Drive Connector Expansion Connector BH a H H EH 584 IBM Mobile Systems ThinkPad HMM Volume 3 SelectaDock Front View PCMCIA Slot PC Card Lock Slide SelectaDock Base Model Lock UltraBay Connector 1 UltraBay Connector 2 Feature Jumper Blank Bezel Status Indicator Docking Guide Docking Connector BH H H EH ThinkPad SelectaDock Docking System 585 Rear View Power Connector MIDI Joystick Jack SCSI Connector Line Out Jack ISA Adapter Card Slot PCI Adapter Card Slot BH a H H 586 IBM Mobile Systems ThinkPad HMM Volume 3 System Status Indicators Docked Power On Suspend Mode Diskette Drive In use Hard Disk In use Attention ellei ThinkPad SelectaDock Docking System 587 Parts Listing SelectaDock 3547 588 IBM Mobile Systems ThinkPad HMM Volume 3 NOoORWD Upper Cover Fan ASM Riser Card ASM LCD ASM Base Cover ASM Main Board ASM Power Supply Unit Option Card Cover Miscellaneous Kit Includes the following Screws Spacers Clamps SelectaDock Base Model Options Tape Dr
184. Step Location Quantity Length 1 M 2 6 x 4mm Bracket 1 M 2 6 x 4mm Bracket 3 M 2 6 x 2 8mm red Note When replacing make sure you use the correct screw 222 IBM Mobile Systems ThinkPad HMM Volume 3 Models 380D 385D FDD Step Location Quantity Length 9 Bracket 1 M 2 6 x 4mm Bracket 3 M 2 6 x 2 8mm red Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 223 Models 380D 385D CD ROM Step Location Quantity Length 4 M2x 2 4mm w washer Note When replacing make sure you use the correct screw 224 IBM Mobile Systems ThinkPad HMM Volume 1050 Speaker Microphone e Battery Pack 1010 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 E Speaker B E B Microphone Note To remove the microphone easily pull up the upper shield slightly Step Location Quantity Length H System board assembly 2 M 2 6 x 4mm Note When replacing make sure you use the correct screw ThinkPad 380 380D 385 385D 2635 225 1060 Hard Disk Drive Warning Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of
185. ThinkPad HMM Volume Step Screw Location Quantity Length g LCD Panel 4 M3 x 6 Ss ThinkPad 365X 365XD 2625 147 Step Screw Location Quantity Length LCD Cable 1 M3 x 6 mm Inverter Card 1 ST2 9 x 4 5 mm Right Hinge 1 M3 x 6 mm Hinge 2 M2 x 4 mm Note Make sure you use the correct screws when replacing r When replacing When replacing the LCD cable replace the copper tape and gasket top as shown below Gasket Top 148 IBM Mobile Systems ThinkPad HMM Volume 3 TFT 10 4 inch LCD Panel B TFT 10 4 B P N 83H5349 83H5350 Note You can replace the entire 10 4 inch TFT LCD unit A with the entire LCD unit B or vice versa But you cannot replace parts of A with parts of B or vice versa Latches A Latches B Step Screw Location Quantity Length BH LCD Front Cover 2 M3x6 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 149 Step Screw Location Quantity Length H LCD Panel 4 M3x6 mm Note Make sure you use the correct screws when replacing 150 IBM Mobile Systems ThinkPad HMM Volume 3 Step Screw Location Quantity Length LCD Cable 1 M3 x 6 mm Inverter Card 1 ST2 9 x 4 5 mm Right Hinge 1 M3 x 6 mm Hinge 2 M2 x 4
186. U Index on page 199 and then use the Other Symptoms table ThinkPad 380 380D 385 385D 2635 189 Symptoms Verified Go to Symptoms cannot be Use the customer re created Intermittent reported symptoms and problems go to Symptom to FRU Index on page 199 Memory Checkout DIMMs are available for increasing memory capacity DIMM Displayed Value No DIMM installed 16000KB 8MB 24192KB 16MB 32384KB 32MB 48768KB Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Error Lo
187. U Action Unresolved memory parity error Type S hut off NMI R eboot other keys to continue Parity error occurred Cause undetermined System Board 2 SO DIMM 3 Optional Memory 8MB or 16MB Board xxxxxh Option ROM checksum failure where xxxxxh is the starting address of the option ROM 1 Power off Power on Retry 2 Peripheral Card LCD Related Symptoms Important The TFT LCD of the notebook computers contain over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology Excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing or discolored or lighted dots in any colored background is 21 or more Symptom Error FRU Action e LCD backlight not 1 Reseat the LCD working or connectors LCD too dark or 2 Inverter Card 3 LCD Assembly e LCD brightness cannot 4 Keyboard Card be adjusted or 5 DC DC Card e LCD contrast cannot be adjusted LCD screen unreadable or Characters missing pels or e Screen abnormal or e Wrong color displayed 1 See the preceding important note 2 Reseat all LCD connectors LCD Assembly System Board Keyboard Card LCD has extra horizontal vertical lines displayed 1 LCD Assembly No beep power on indicator on and a blank LCD during POST
188. Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the overvoltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defective adapter gt Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and leave it to return to room temperature Reinstall the battery pack If the charge indicator still does not turn on replace the battery pack 194 IBM Mobile Systems ThinkPad HMM Volume 3 Checking the Battery Pack 1 2 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure Terminal Voltage V dc Signal 0 to 13 5 N C Thermal Ground Select OJJ FP owo p A Ground Note Signal lines not used in these steps are used for communication between the system and the battery If the voltage is less than 11 0 V dc the battery pack has been discharged Recharge the
189. Us Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 349 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector c Printer mouse and other external devices d Battery pack e Hard disk drive f Diskette drive CD ROM drive or the device attached in the UltraBay g DIMM h PC Cards 4 Power on the computer Determine if the problem has changed If the problem does not occur again reconnect the removed devices one at a time until you find the failing FRU 7 Ifthe problem remains replace the following FRUs one at a time Do not replace a nondefective FRU e DC DC card e Video card e Keyboard card LCD assembly e System board DSP card or audio ESS card CPU card On ThinkPad 760 9546 9547 371 Related Service Procedures This section provides information about the following e Status Indicators How to Run the Diagnostics on page 373 Error Log on page 374 Checking the Installed Devices List on page 374 Password Combinations POP HDP PAP on page 375 Ho
190. W optional is recommended if it is not yet in use Common Devices Checkout 597 TrackPoint Checkout 598 If the TrackPoint does not work check the configuration If the configuration of the TrackPoint is set to Disabled or Off change it to Enable or On If the problem remains continue Note TrackPoint automatically compensates to adjust the pointer sensor This causes the pointer to move slightly on the screen and then stop Pointer movement might occur when a slight steady pressure is applied to the TrackPoint pointer when the computer is powered on or running or when exceeded temperature range requires re adjustment If the cursor floats or moves erratically power off and disconnect the mouse Power on the computer If the problem goes away replace the mouse If the problem remains replace the keyboard For click button or pointing stick problems 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either left or right click button 4 Verify that both buttons work correctly If the pointing stick or the click button does not work do the following 1 Reseat the keyboard cables 2 Replace the keyboard 3 Replace the interposer card 355x 360x 750x 755x 4 Replace keyboard control card 720 5 Replace the system board IBM Mobile Systems ThinkPad HMM Volume 3 TV Tuner The TV Tuner Pack hereafter called TV Tuner is an option for watching TV programs o
191. a r Safety Notice 7 Though main batteries have low voltage a shorted or grounded battery can produce enough current to burn combustible materials or personnel Bien que le voltage des batteries principales soit peu lev le court circuit ou la mise la masse d une batterie peut produire suffisamment de courant pour br ler des mat riaux combustibles ou causer des br lures corporelles graves Obwohl Hauptbatterien eine niedrige Spannung haben k nnen sie doch bei Kurzschlu8 oder Erdung genug Strom abgeben um brennbare Materialien zu entz nden oder Verletzungen bei Personen hervorzurufen Sebbene le batterie di alimentazione siano a basso voltaggio una batteria in corto circuito o a massa pu fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione Aunque las bater as principales tienen un voltaje bajo una bater a cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal Introduction 13 m Safety Notice 8 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack then disconnect any interconnecting cables Avant de retirer une unit remplacable en client le mettez le syst me hors tension d branchez tous les cordons d alimentation des socles de prise de courant r
192. ack first raise the black insulator sheet as shown in the figures To access the hard disk drive and DIMM slots remove the three screws and raise the middle section of the insulator sheet as shown in the figures The location of the screws is different according to the model 130 IBM Mobile Systems ThinkPad HMM Volume 3 Step Screw Location Quantity Length Insulator Sheet 2 M3 x 3 mm HDD Bracket 1 M2x5 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 131 1030 DIMM Card If Installed Battery Pack 1020 Lift Insulator Sheet 1025 132 IBM Mobile Systems ThinkPad HMM Volume 3 1040 Diskette Drive CD ROM Drive e Battery Pack 1020 Lift Insulator Sheet 1025 Diskette Drive Model 365X Note Release the latch at the left side of the diskette drive as shown in the figure at Kl and remove the diskette drive Step Screw Location Quantity Length Diskette Drive 2 M2x5 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 133 CD ROM Drive Model 365XD Warning Remove the CD ROM drive exactly as shown in the figure Do not apply any extra force to the CD ROM drive when removing it Step Screw Location Quantity Length CD ROM Drive 2 M2x8 mm Note Make sure you use the correct screws when r
193. age 293 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory ThinkPad 560 2640 269 Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options are added To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service Diskette into drive A and power on the computer 3 Select Update system programs from the menu System Board Checkout The processing functions are performed by the system board When a numeric code calls the system board as a FRU use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies the system board If no error is detected return to Checkout Guide on page 268 2 f FRU code 10 appears replace the system board 3 Rerun the test to verify the fix If above procedure does not correct the problem go to Undetermined Problems on page 290 Keyboard Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Ke
194. ailing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 292 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Systems Checkout on page 272 POST does not complete No beeps error code are indicated POST beeps but no error codes are displayed Symptom to FRU Index on page 279 and then use the No Beep Symptoms table Symptom to FRU Index on page 279 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 279 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed an FRU code How to Run the Diagnostics on page 292 The configuration is not the same as the installed devices Checking the Installed Devices List on page 293 268 IBM Mobile Systems ThinkPad HMM Volume 3 Symptoms Verified Go to Other symptoms such as LCD display problems
195. an Spanish Swiss French Swiss German Swiss French German Combination Turkish United Kingdom United States 42H3949 42H3950 42H3956 42H3951 42H3953 42H3952 75H7562 42H3954 42H3955 41H9789 IBM Mobile Systems ThinkPad HMM Volume 3 ThinkPad 365X 365XD 2625 Read This First sessa s s m baana d lol Checkout Guide Memory Checkout System Board and CPU Card Checkout Keyboard Auxiliary Input Device Checkout TrackPoint 1 Checkout Port Replicator Game Port Checkout Diskette Drive Test Status Indicators Checkout Power Systems Checkout Power Management Features Symptom to FRU Index Numeric Error Codes 2 Beep Symptoms No Beep Symptoms LCD Related Symptoms Keyboard TrackPoint III Related Symptoms F Indicator Related Symptoms Power Related Symptoms Function Related Symptoms Peripheral Device Related Symptoms Infrared Related Symptoms Other Symptoms Intermittent Problems 2 Undetermined Problems Related Service Procedures Status Indicators How to Run the Diagnostics Error Eog ires ai Gee eek unde Diagnostic Error Codes Checking the Installed Devices List Password Combinations
196. an 11 0 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective 274 Mobile Systems ThinkPad HMM Volume 4 If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the system board Checking the Backup Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Turn the computer upside down 3 Remove the DIMM cover and backup battery see 1010 Backup Battery on page 298 4 Measure the voltage of the backup battery See the following figure Note Be careful not to measure the wrong side of the backup battery Black Wire Voltage V dc Red 432 5 to 43 7 Black Ground If the voltage is correct replace the system board If the voltage is not correct the backup battery has been discharged Replace the backup battery If the backup battery discharges quickly after replacement replace the system board Port Replicator Checkout Use the following procedure to isolate a port replicator problem A port replicator attaches to the system expansion connector at the bottom of the computer
197. ar IR Lens S Video Bracket Video Bracket Misc Parts 760ED 29H9235 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens S Video Bracket 498 IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Russian 29H9416 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 ThinkPad 760 9546 9547 499 Model 760L 9547 IBM Mobile Systems ThinkPad HMM Volume 3 500 Index Parts 7601 1 2 3 4a 4b 5a 5b LCD Assembly 10 4 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc Parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc Parts TrackPoint 1 Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume C
198. ard Battery Fuel Gauge does not go higher than 90 Go to Checking the Battery Pack on page 102 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 97 System configuration does not match the installed devices Go to Checking the Installed Devices List on page 123 Go to Intermittent Problems on page 115 System hangs intermittently 114 IBM Mobile Systems ThinkPad HMM Volume Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly 1 See External Display Self Test in Common Devices Checkout section Printer problems 1 Run Printer Self test 2 Parallel Port Device 3 Cable 4 System Board Serial or parallel port 1 Device device problems 2 Device Cable 3 System Board Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical interference from the fluorescent light 3 Reseat the IR unit 4 Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error
199. ard Pies ThinkPad 365 2625 47 Audio Related Symptoms The following are the audio input sources e Line In Mic In e System board e CD ROM e Audio card Note Use either a data or music CD to check the audio function If the audio fails see Audio Card Checkout on page 34 Peripheral Device Related Symptoms Symptom Error FRU Action External display does not 1 See External Display work correctly Self Test on page 592 Printer problems 1 Run Printer Self test 2 System Board 3 Parallel Port Device 4 Cable Serial or parallel port device 1 Device problems 2 Device Cable 3 System Board Other Symptoms Symptom Error FRU Action Errors occur only when Port 1 See Port Replicator Replicator is used Checkout on page 597 PCMCIA slot pin is PCMCIA Socket damaged 2 System Board Note If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems on page 49 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problems exits When analyzing the intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If any e
200. ard Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector 452 IBM Mobile Systems ThinkPad HMM Volume 3 5030 Interface Cable Assembly Hinges LCD Cover 5010 LCD Panel 5020 When replacing the interface cable assembly When replacing the hinges ThinkPad 760 9546 9547 453 LCD Unit 12 1 XGA P N 82H8486 P N 46H5735 ASM P N 46H5731 6010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Ne Other latches Step Length Quantity Memo M2 5 9 mm 2 H M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing 454 IBM Mobile Systems ThinkPad HMM Volume 3 Lift the LCD front cover slightly then remove the microphone cable 455 ThinkPad 760 9546 9547 6020 LCD Panel LCD Cover 6010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing 456 IBM Mo
201. ard disk drive in the UltraBay of the IBM ThinkPad Dock 1 LCD IBM ThinkPad Dock 1 for the hard disk drive is not working but the IBM ThinkPad Dock is functional 1 Check the connector of LCD Group 2 LCD Circuit Board Group 3 Main card ThinkPad SelectaDock Docking System 571 Power Related Symptoms Symptom Error IBM ThinkPad Dock FRUs Sequence of Actions Although the computer is turned off the fan of the IBM ThinkPad Dock power supply is running The fan is working correctly To stop the fan set the key lock to the external left position 2 The power of IBM ThinkPad Dock cannot be turned off See Undetermined Problems on page 573 Peripheral Device Related Symptoms Symptom Error IBM ThinkPad Dock I FRUs Sequence of Actions External display screen changes colors Go to External Display on page 555 Other Symptoms Symptom Error IBM ThinkPad Dock I FRUs Sequence of Actions Computer does not work the power on indicator does not turn on but the fan runs See Undetermined Problems on page 573 Program load error during remote IPL from the file Servicer Network Adapter Intermittent failures Do the loop test See How to Run the Diagnostics on page 557 The HDD 3 is not recognized and no error codes appear on the Screen The password of the HDD 3
202. ards 4 Power on the computer Determine if the problem has changed 6 If the problem does not occur again reconnect the removed devices one at a time until you find the failing FRU 7 Ifthe problem remains replace the following FRUs one at a time Do not replace a non defective FRU LCD assembly System board e 290 IBM Mobile Systems ThinkPad HMM Volume 3 Related Service Procedures This section provides information about the following e Status Indicators How to Run the Diagnostics on page 292 Error Log on page 293 e Checking the Installed Devices List on page 293 How to Run a Low Level Format on page 294 e PC Test Card LED on page 294 Fn Key Combinations on page 295 e Keyboard Auxiliary Input Device Checkout on page 270 Status Indicators The system status indicators show the current computer status in different colors green yellow and orange ThinkPad 560 2640 291 e Symbol Color Meaning Battery Green Battery fully E charged Orange Battery charging Blinking orange Battery needs charging H Hard Disk In Orange Data is read Use from or written to 3 the hard disk n drive El Numeric Lock Green Numeric keypad on the keyboard 2 is enabled Caps Lock Green Caps lock mode AN is enabled H Scroll Lock Green Arrow keys can D be used as screen scroll function key
203. ardware setting conflicts such as in interrupt levels memory addresses DMA channels and addresses Check that the SCSI ID is set correctly Test and correct any computer problems before you test it with IBM ThinkPad Dock Use the computer documentation to resolve any computer problems Test the computer with the external keyboard external display mouse and parallel and serial device connectors Use the keyboard mouse connector to test the external keyboard and mouse If no problems are found connect the external keyboard mouse parallel and serial devices to IBM ThinkPad Dock I then connect IBM ThinkPad Dock I to the computer and test it If external devices are attached to IBM ThinkPad Dock such as an audio amplifier check the device by referring to the manual shipped with the device If the user did not bring the computer with IBM ThinkPad Dock for service use a computer that works correctly with IBM ThinkPad Dock I IBM Mobile Systems ThinkPad HMM Volume 3 Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses r Important When the Problem Determination Procedure in the operation manual that is supplied with the adapter or device says Have the system unit serviced this means
204. areful not to place the core under the LCD panel r When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector 442 IBM Mobile Systems ThinkPad HMM Volume 3 3030 Hinges LCD Cover 3010 LCD Panel 3020 with interface cable assembly Step Length Quantity Memo M2 5 x 4 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 443 LCD Unit 10 4 VGA P N 46H5355 4010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers Kl 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches s Remove the four screw covers A Other latches Step Length Quantity Memo M2 5 x 6 mm 2 El M2 x 5 mm 2 Note Make sure you use the correct screw when replacing 444 IBM Mobile Systems ThinkPad HMM Volume 3 Lift the LCD front cover slightly then remove the microphone cable m When replacing Position the microphone cable as shown uU
205. ary Input Device Checkout 191 TrackPoint Il Checkout 2 192 Diskette Drive Test 192 Status Indicator Checkout 2 193 Power Systems Checkout 193 Port Replicator Checkout 2 196 Power Management Features 197 Symptom to FRU Index 199 Numeric Error Codes 2 199 Diagnostic Error Codes 202 Beep Symptoms 204 No Beep Symptoms 205 LCD Related Symptoms 205 Keyboard TrackPoint Ill Related Symptoms 206 Indicator Related Symptoms 206 Power Related Symptoms 207 Function Audio Related Symptoms 207 Peripheral Device Related Symptoms 208 Infrared Related Symptoms 208 Other Symptoms 208 Intermittent Problems 2 209 Undetermined Problems 209 Related Service Procedures 210 Status Indicators 210 How to Run the Diagnostics 212 Error OG eon e ede d oo ha 213 Checking the Installed Devices List 213 How to Run a Low Level Format 213 PC Test Card LED 214 Fn Key Combinations 214 Product Overview 380 380D 385 385D 215 FRU Removals and Replacements 216 1010 Battery Pack 217 1020 DIMM Card Backup Battery 218 1030 Keyboard Unit 219 1040 CD ROM FDD Assembly 221 1050 Speaker Microphone
206. ater Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery La pile de sauvegarde contient du lithium Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez pas Ne l exposez pas une temperature sup rieure 100 C ne la faites pas br ler et n en exposez pas le contenu l eau Mettez la pile au rebut conform ment la r glementation en vigueur Une pile inappropri e risque de prendre feu ou d exploser Die Systembatterie ist eine Lithiumbatterie Sie kann sich entz nden explodieren oder schwere Verbrennungen hervorrufen Batterien dieses Typs d rfen nicht aufgeladen zerlegt ber 100 C erhitzt oder verbrannt werden Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria di supporto e una batteria al litio e puo incendiarsi esplodere o procurare gravi ustioni Evitare di ricaricarla smontarne il connettore polarizzato smontarla ri
207. battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the subcard Checking the Backup Battery ale 2 3 Power off the computer and unplug the AC Adapter from the computer Turn the computer upside down Remove the DIMM cover and backup battery see 1020 DIMM Card Backup Battery on page 218 ThinkPad 380 380D 385 385D 2635 195 4 Measure the voltage of the backup battery See the following figure Note Be careful not to measure the wrong side of the backup battery Black Wire Voltage V dc Red 2 5 to 3 7 Black Ground e If the voltage is correct replace the system board If the voltage is not correct the backup battery has been discharged Replace the backup battery If the backup battery discharges quickly after replacement replace the system board Port Replicator Checkout Use the following procedure to isolate a port replicator problem A port replicator attaches to the system expansion connector at the bottom of the computer 1 Power off the computer 2 Remove the failing devices from the replica
208. because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate nondefective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 193 1 Power off the computer 2 Check the cables wires and connectors for short or open circuits Visually check for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Diskette drive DIMM card PC Cards 4 Power on the computer Determine if the problem has changed 6 Ifthe problem does not occur again reconnect the removed devices one at a time until you find the failing FRU 7 Ifthe problem remains replace the following FRUs one at a time Do not replace a non defective FRU e Subcard e System board TO OO e ThinkPad 380 380D 385 385D 2635 209 Related Service Procedures This section provides information about the following e Status Indicators How to Run the Diagnostics on page 212 Error Log on page 213 Checking the Install
209. ber optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden Kinyit skor l zersug r Ne n zzen bele se szabad szemmel se optikai eszk z kkel Ker lje a sug rnyal bbal val rintkez st Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici e evitare l esposizione diretta al fascio laserova jednotka otvorena Vyhnite sa priamemu poh adu a nehladte priamo s optick mi n strojmi do u a a vyhnite sa priamemu vystaveniu l ov Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz Introduction 21 Screw Size Chart Use the chart below to match the size and shape of the screws used in the computer you are servicing A ae TET Silver B Ge Black fmm Silver D m Brass E p Black E mmm Black G p ur Black H mJ Brass J Silver K D li Silver M Silver N Silver P ER mmm Black
210. bile Systems ThinkPad HMM Volume Lift the LCD panel a bit then disconnect the interface cable connector n Don t use too much force here Don t touch here r When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector ThinkPad 760 9546 9547 457 6030 Interface Cable Assembly Hinges LCD Cover 6010 LCD Panel 6020 When replacing the interface cable assembly When replacing the hinges Remove the kapton tape in step Ef Removing the hinge cover Step Length Quantity Memo B M2 5 x 4 mm 2 Note Make sure you use the correct screw when replacing 458 IBM Mobile Systems ThinkPad HMM Volume 3 r When replacing Replace the kapton tape as shown below Be careful not to put the cable between the front cover and the rear cover G Rear view ThinkPad 760 9546 9547 459 LCD Unit 12 1 SVGA P N 82H8496 7010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the s
211. ble noise from the AC Adapter does not always indicate a defective adapter ThinkPad 365X 365XD 2625 101 Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and leave it to return to room temperature Reinstall the battery pack If the charge indicator still does not turn on replace the battery pack Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 100 of its capacity This protects the battery pack from being overcharged or having a shortened life Do the following 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 2 and 6 See the following figure Terminal Voltage V dc Signal 1 2 8 to 13 5 3 4 5 Thermal 6 Ground Note Signal lines not used in these steps are used for communication between the system and the battery 102 IBM Mobile Systems ThinkPad HMM Volume 3 3 If the voltage is less than 9 6 V the battery pack has been discharged Recharge the battery pack If the voltage is still
212. bnormal connectors e Wrong color displayed 3 LCD unit 4 System board 5 Subcard LCD has extra horizontal or LCD unit Keyboard TrackPoint IIl Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Reseat the keyboard cable on the subcard Keyboard Subcard System board Am TrackPoint 11 does not Work 1 Reseat the keyboard cable on the subcard 2 Goto Keyboard TrackPoint lll Related Symptoms Keyboard Subcard System board guae eo Pointer moves automatically or does not work correctly 1 See Keyboard TrackPoint lll Related Symptoms Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 Subcard 2 System board Battery power status indicator blinks from green yellow to orange 1 Check that a correct battery is installed 2 Battery pack Subcard System board o 206 IBM Mobile Systems ThinkPad HMM Volume 3 Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 193 2 Battery pack 3 Remove the battery pack and let it cool for two hours 4 Subcard 5 Power sources The system will not power off See Power Shutdown Switch on page 188 1 Pr
213. button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup menu 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly 346 IBM Mobile Systems ThinkPad HMM Volume 3 If either the pointing stick or the click button does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard card cables e Replace the keyboard card cables e Replace the keyboard card assembly Replace the video card e Replace the system board Fan Checkout Models 760XL 760XD The cooling fan is controlled by a thermostat on the video card Prior to checking the fan confirm that the 760XL or 760XD passes the diagnostics Refer to How to Run the Diagnostics on page 373 Model 760XL To check the fan do the following 1 Turn off the computer 2 Remove the following FRUs see FRU Removals and Replacements on page 382 Diskette drive CD ROM drive Battery pack Hard disk drive Top cover LCD unit Keyboard unit Rear IR System board assembly i Upper shield 3 Attach the AC adapter to the system board assembly 4 Find U9 on the video card Apply a short across pin 1 and pin 4 of U9 LM56 with an appropriate conductor Then turn on the computer Video card top view so ooocp 8 White dot showing the location of pin 1 r
214. cables extending from the keyboard are correctly seated in the connectors on the keyboard card If the keyboard cable connections are correct check the keyboard card 98 IBM Mobile Systems ThinkPad HMM Volume 3 TrackPoint Ill Checkout If the TrackPoint 111 will not work check the configuration in the ThinkPad Features program If the configuration of the TrackPoint Ill is disabled select Enable to enable it If this does not correct the TrackPoint IIl problem continue with the following steps The TrackPoint 1 does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running or when re adjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement Stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button do not work do the following actions one at a time to correct the
215. ce and product specific parts information The Common Devices Checkout section provides procedures for testing the devices that are commonly attached to ThinkPad computers The Miscellaneous Information section contains information about acronyms abbreviations terms and a telephone number listing Important This manual is intended for trained servicers who are familiar with ThinkPad products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing an IBM mobile product be sure to review the safety information under Safety Notices Multi lingual Translations on page 8 and Safety Information on page 15 Related Publications The following mobile product publications are available through IBM or your IBM Authorized Dealer Publication Part Form Number Mobile Systems HMM Volume 1 Laptop Notebook Portable and ThinkPad Computers Models L40 CL57 N45 N51 P70 P75 ThinkPad 300 350 500 510 710T Expansion Unit Dock Dock Il 30H2356 S82G 1501 01 Mobile Systems HMM Volume 2 ThinkPad Computers Model 340 355 360 370 700 701 720 750 755 30H2357 S82G 1502 03 ThinkPad 700 9552 HMS 42G2016 S42G 2016 ThinkPad 700 9552 HMR 42G2015 S42G 2015 ThinkPad 700C 9552 HMS 42G2022 S42G 2022 ThinkPad 700C 9552 HMR 42G2021 S42G 2021 ThinkPad 720 720C 9552 HMS
216. ckPoint III is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus error or mouse error External Mouse 2 External Keyboard 3 System Board 861X Pointing device error when TrackPoint Ill is enabled 8611 System bus error I F between 8042 and IPDC 8612 TrackPoint error 8613 System board or TrackPoint error 1 Reseat the keyboard cable on the system board 2 Keyboard External Mouse 4 System Board e 19990301 19990302 19990305 19990301 Hard disk error 19990302 Invalid hard disk boot record 19990305 No bootable device 1 Check that the operating system is installed in the HDD If not install the operating system 2 Reseat the boot device 3 Check the startup sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 Bank 2 flash ROM check sum error 1 System Board 282 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence Other codes not listed 1 Go to Undetermined above Problems on page 290 Diagnostic Error Codes If an error is detected the following appears Large X on the left side of the device icon e Device ID three digit e Error code two digit e FRU code four digit J Restart Car SystemBoard Memory Display HDD FDD
217. correctly In OS 2 DOS or Windows the modem does not work 1 Check that the DSP Modem is active OS 2 and Windows Click the DSP Modem icon in the ThinkPad Feature program DOS Run the MWMODEM ON command 2 Reseat the DAA module ESS Related Symptoms Symptom Error FRU Action in Sequence In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on 1 Reseat the audio ESS card 2 Go to Audio ESS Card Checkout on page 346 and check the audio ESS card 3 Check that the device driver is installed correctly Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly 1 See External Display Self Test in Common Devices Checkout section Printer problems Serial or parallel port device problems Run printer self test Parallel port device Cable System board Pe Or Device Device cable System board ThinkPad 760 9546 9547 369 Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate 1 Make sure the setup using the Infrared IR Port for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Reseat the IR unit 4 Run the advanced dia
218. crew covers Kl 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers P Other latches Step Length Quantity Memo M2 5 9 mm 2 H M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing 460 IBM Mobile Systems ThinkPad HMM Volume 3 Lift the LCD front cover slightly then remove the microphone cable ThinkPad 760 9546 9547 461 7030 LCD Panel LCD Cover 7010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel slightly and disconnect the connector for the interface cable If there is kapton tape on the rear of the panel remove it Don t use too much force here Don t touch here Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing 462 IBM Mobile Systems ThinkPad HMM Volume 3 m When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector ThinkPad 760 9546 9547
219. crew when replacing ThinkPad 760 9546 9547 435 m When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector 436 IBM Mobile Systems ThinkPad HMM Volume 3 2030 Interface Cable Assembly Hinges LCD Cover 2010 LCD Panel 2020 When replacing the interface cable assembly B E When replacing the hinges Step Length Quantity Memo B M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 437 m When replacing Replace the kapton tape as shown below o Kapton tape Position the microphone cable as shown Be careful not to put the cable between the front cover and the rear cover p o Lg Rear view 438 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Unit 10 4 SVGA P N 29H9227 3010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when r
220. ctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code 124 IBM Mobile Systems ThinkPad HMM Volume 3 Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display ON OFF F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD CRT display switching F8 Reserved F9 Reserved F10 Reserved F11 Power management mode switching Toggles between High Power Auto and Customize settings F12 Hibernation invocation Page Up Reserved Page Down Reserved ThinkPad 365X 365XD 2625 125 Product Overview 365X 365XD The following table shows an overview of the system features Feature Description Processor Intel Pentium 100 MHz 120 MHz or 133 MHz Bus Architecture e PCI Memory Standard 8MB Memory Option 8 MB 16 MB or 32 MB DIMM card maximum 40 MB 70ns 144 pin EDO CMOS RAM 114 bytes SVGA Video 10 4 inch 65 536 colors 800x600 pixel TFT colo
221. d HMM Volume 3 LCD Unit 11 3 DSTN P N 39H6232 5010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the six screw covers g YA Other latches Step Length Quantity Memo M2 5 x 6 mm 4 M2 5 x 9 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 449 Lift the LCD front cover slightly then remove the microphone cable r When replacing Position the microphone cable as shown o Be careful not to put the cable between the front d cover and the rear cover Rear view 450 IBM Mobile Systems ThinkPad HMM Volume 3 5020 LCD Panel LCD Cover 5010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Step Length Quantity Memo M2 5 x 6 mm 3 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 451 Lift the LCD panel a bit then disconnect the flexible cable Qj e Don t touch here r When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the c
222. d onto the system Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card Damage due to foreign material in the FDD or FDD bay e Damage to the diskette drive caused by pressing the diskette drive cover or inserting diskettes with multiple labels e Diskette eject button was bent or damaged Damage to the CD ROM drive caused by excessive force shocked or dropped Fuse blown by attaching non supported devices e Computer or hard disk could not be used because the password was forgotten If the following symptoms are present they could indicate the damage was caused by non warranted activity Missing parts can be a symptom of unauthorized service or modification e HDD spindles can become noisy if subjected to excessive force or if dropped Errors can be caused by exposure to strong magnetic fields 28 IBM Mobile Systems ThinkPad HMM Volume 3 How to Use Error Messages Use the error codes or messages displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 41 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing
223. dc the battery pack has been discharged or is defective Recharge the battery If the recharging does not work go to Step 5 on page 38 to check the charging circuit If the voltage is still less than 7 2 V dc after the recharging replace the battery 4 If the voltage is more than 7 2 V dc measure the resistance between battery terminals 4 and 6 The resistance must be 4K ohms to 30K ohms If the resistance is not correct replace the battery pack If the resistance is correct replace the DC DC card ThinkPad 365 2625 37 5 To check the charging circuit do the following Plug in the AC Adapter with the battery pack removed then power on the computer 6 Measure the charging voltage between DC DC terminals 2 and 6 7 If the voltage is less then 9 0 V dc replace the DC DC card If the voltage is more than 9 0 V dc the charging circuit is working correctly replace the battery pack Power Management Features Five power management modes are provided by the computer to save power consumption and prolong battery power Standby Mode When in standby mode the following occurs The LCD backlight turns off The hard disk motor stops The CPU clock is set to the lowest speed Events that cause entering of standby mode e Standby requested by the Fn key Fn F3 e activity under auto standby enabled by the feature utility Events that cause exiting or resuming of standby mode e Resume
224. ded To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service Diskette into drive A and power on the computer 3 Select Update system programs from the menu System Board and CPU Card Checkout The processing functions are performed by both the system board and the CPU card Processor problems can be caused by either FRU However the CPU card generally has a lower probability of failure When a numeric code calls the system board or the CPU card as a FRU or the CPU card is called by a diagnostic test by showing FRU code 11 use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies both the system board and the CPU card If no error is detected return to Checkout Guide on page 96 2 f FRU code 10 appears replace the system board but do not replace the CPU card Transfer the CPU card from the old system board to the new system board 3 If FRU code 11 appears reseat the CPU card 4 Rerun the test to verify the fix 5 If FRU code 11 remains replace the CPU card If above procedure does not correct the problem go to Undetermined Problems on page 116 Keyboard Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the three flexible
225. does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code ThinkPad 760 9546 9547 375 Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD or CRT display F8 Reserved F9 Reserved F10 Reserved F11 Power management mode toggling between high power intelligent and economy F12 Hibernation invocation 376 IBM Mobile Systems ThinkPad HMM Volume 3 Product Overview 760 The following table shows an overview of the system features Model 760C or 760CD Feature Description Processor Intel Pentium 90 MHz with 256KB L2 Cache Intel Pentium 120 MHz with 256KB L2 Cache Bus architecture e AT bus VESA local bus for video subsystem Memory 8MB on the system board standard Memory option 4MB 8MB 16MB DIMM max 40MB DIMM adapter CMOS RAM 114 bytes VGA video 12 1 inch 64K colors 800x600 pixel TFT color LCD 10 4 inc
226. drive 3 System board 184 POP check sum error 1 Reset the POP power on password in Easy Setup 190 Depleted battery pack was installed when the power was on 1 Go to Checking the Battery Pack on page 195 The configuration read from the hibernation area does not match the actual configuration 191XX 1 System board PM initialization error 195 1 Check if the configuration was changed For example check if the DIMM is added 196 Read error occurred in the hibernation area of the HDD 1 Run the hard disk drive test 2 Hard disk drive 205 Memory test failure on on board memory 221 ROM to RAM remap error 1XX 1 System board 2XX 1 Go to Memory 201 Memory data Checkout on error page 190 202 Memory line error 2 DIMM 00 15 3 System board 203 Memory line error 16 23 301 303 304 305 3XX 301 Keyboard error 1 Goto Keyboard Auxiliary Input Device Checkout on page 191 2 Keyboard External numeric keypad External keyboard Keyboard mouse cable Subcard System board e SEQ ONE 200 IBM Mobile Systems ThinkPad HMM Volume Symptom Error FRU Action in Sequence 601 6XX 601 Diskette drive or 1 Go to Diskette Drive Test on page 192 controller error 2 FDD assembly 3 Diskette 4 System board 602 1 Go to Diskette Drive Dis
227. drive usually attached through a port replicator or an expansion unit The HDD 2 icon represents the hard disk drive in the UltraBay The HDD 3 and HDD 4 icons represent the hard disk drive attached through an expansion unit Password Combinations POP HDP PAP When the power on password POP hard disk password HDP and supervisor password PAP are used the following situations may occur When POP is the same as HDP 1 or HDP 2 The POP prompt appears but one of the HDP prompts does not appear When POP is not the same as HDP 1 and HDP 2 The POP HDP 1 and HDP 2 prompts all appear When PAP is used with HDP 1 or HDP 2 When PAP is used HDP 1 or HDP 2 are enabled automatically but no HDP prompt appears HDP 1 and HDP 2 are set the same as PAP How to Run a Low Level Format Do the following to format the hard disk Attention Make sure the address of the drive to be formatted is correct This procedure erases all information on the disk Power off the computer 2 Insert the ThinkPad Hardware Maintenance Diskette Version 1 20 into diskette drive A and power on the computer 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still
228. e Top Cover 1060 e Keyboard Unit 1070 Palm Rest 1160 Note When pulling the lever off the foot El separate the lower part of the lever from the foot by inserting a pointed device through the hole in the foot 422 IBM Mobile Systems ThinkPad HMM Volume Notes 1 When removing the latch from the keyboard base J push both ends of the latch simultaneously 2 When replacing the keyboard cable place the cable correctly as shown by the artwork in the circle ThinkPad 760 9546 9547 423 1190 Keyboard Card Battery Pack 760C 760L 760E 760EL 1020 Diskette Drive CD ROM Drive 1020 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 Palm Rest 1160 424 IBM Mobile Systems ThinkPad HMM Volume 1200 Backup Battery Speaker Standby Battery Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 e Keyboard Unit 1070 e Palm Rest 1160 e Keyboard 1190 Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery
229. e Drive e 340MB Hard Disk Drive e 540MB Hard Disk Drive e 720MB Hard Disk Drive e 810MB Hard Disk Drive e 1 08GB Hard Disk Drive Optional 5 25 Inch CD ROM 2X Drive CD ROM 365CD 365CSD Models Only PCMCIA One Type lll or Two Type ll Keyboard 85 key 86 key or 90 key TrackPoint 12 Function Keys Audio 16 Bit 365CD 365CSD Only Infrared IR IR Transceiver supports wireless file and data transfer 58 IBM Mobile Systems ThinkPad HMM Volume 3 Product Overview 365E ED The following provides an overview of the ThinkPad 365E and 365ED system features Architecture Feature Description Processor 5x86C 100MHz Bus AT ISA Bus Memory e 8MB Memory Board Standard e 16MB Memory Board Memory 4MB 8MB or 16MB SO DIMM Option Memory 24MB Maximum CMOS RAM 128 Bytes Video e 1MB Video RAM TFT or DSTN LCD color supports from 256 up to 65 536 colors e VGA 640 x 480 resolution Brightness control Contrast control DSTN Only Diskette Drive 1 44MB 3 5 inch removable 1 44MB 3 5 inch 3 Mode Japan Hard Disk 2 5 inch removable Drive Optional 5 25 Inch CD ROM 4X Drive CD ROM 365ED Model Only PCMCIA One Type lll or Two Type ll Keyboard 85 key 86 key or 90 key TrackPoint 12 Function Keys Audio 16 Bit 356ED Only Infrared IR IR Transceiver supports wireless file and data transfer ThinkPad 365 2625
230. e NMI Non Maskable Interrupt NSC National Support Center NVRAM Non Volatile Random Access Memory OEM Original Equipment Manufacturer PCMCIA Personal Computer Memory Card International Association POS Programmable Option Select PUN Physical Unit Number as in SCSI RAID Redundant Array of Inexpensive Disks disk array models RAM Random Access Memory read write RGB Red Green Blue is in monitors RIPL Remote Initial Program Load ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SCSI Small Computer Systems Interface SCSI ID SCSI Identification Number assigned device number SPD Software Product Description SR Service Representative SRAM Static Random Access Memory SVGA Super Video Graphics Array STN Super Twisted Nematic T A NDD Technical Advisor See your Marketing Representative TDD Telecommunications Device for the Deaf TFT Thin Film Transistor TPF ThinkPad File UL Underwriters Laboratory VCA Video Capture Adapter VESA Video Electronics Standards Association VGA Video Graphics Array 640x480x16 VPD Vital Product Data VRAM Video Random Access Memory WORM Write Once Read Many Media XGA Extended Graphics Array 1024 x 768 x 256 Luminance Chrominance Signal Pertains to Video 610 Mobile Systems ThinkPad HMM Volume Send Us Your Comments We want to know your opinion about this manual part number 84H8099 Your input will help us to improve our publications
231. e FRU make sure the model of the machine and FRU part number are correct by referring to the part list FRUSs should not be replaced because of a single un reproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUS if log errors do not reappear careful not to replace a non defective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 279 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout on page 275 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUS try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change ThinkPad 560 2640 265 What to Do First The servicer must include the follo
232. e cables extending from the keyboard are correctly seated in the connectors on the keyboard card If the keyboard cables are seated correctly run the Keyboard Test using the IBM ThinkPad 365 Advanced Diagnostics Diskette m Attention To use the IBM ThinkPad 365 Advanced Diagnostics Diskette you must have at least 500KB of free memory Be sure to read the HEADME PO file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions Power off the computer 2 Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A 3 Power on the computer Follow the instructions on the screen and proceed to the Main Menu Allow two to four minutes for the diagnostic programs to load At the Main Menu select Diagnostics At the Diagnostics Menu select Module Tests At the Module Tests Menu select Keyboard Press Enter to run the keyboard tests Do not press any key until prompted then follow the instructions on the screen 10 When the tests are completed press Esc twice to return to the main menu 11 Select Exit If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU e Reseat the three cables e Replace the keyboard e Replace the keyboard card e Replace the system board The following auxiliary input devices are supported for this computer e Space saver ke
233. e careful not to touch the fan rotor when assembling or disassembling ThinkPad 760 9546 9547 407 When replacing The following figure shows the cable routing Model 760XD Video Card Other Models Microphone Cable Core Video Card 1135 External Diskette Drive Connector Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1110 760CD 760LD 760E 760ED 760EL 760ELD 760XL 760XD 408 IBM Mobile Systems ThinkPad HMM Volume 3 1120 DC DC Card Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1110 760XL 760XD DC DC Card Air Duct Connector ThinkPad 760 9546 9547 409 When replacing Make sure that the microphone cable does not catch between the system board and the spacer on the DC DC card Top view DC DC card 410 IBM Mobile Systems ThinkPad HMM Volume 3 1130 DSP Card Audio ESS Card Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assemb
234. e damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button Fuses blown by attaching a non supported device Forgotten computer password making computer unusable 266 IBM Mobile Systems ThinkPad HMM Volume 3 If the following symptoms are present they may indicate damage caused by non warranted activity Missing parts may be a symptom of unauthorized service or modification e HDD spindles can become noisy if subjected to excessive force or by being dropped e 19990303 errors can be caused by exposure to strong magnetic fields How to Disable the Power On Password Important This information is not available in this online HMM format See your IBM Servicer or IBM Authorized Dealer for this this procedure Power Shutdown Switch The power shutdown Switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state See Bottom View on page 322 for the power shutdown Switch ThinkPad 560 2640 267 Checkout Guide Use the following procedure as a guide for computer problems Note system responses The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid 1 Obtain the f
235. e diskette and retry Gate A20 failure 1 System Board Hard disk configuration error 1 Correct the hard disk configuration Hard disk controller failure 1 System Board Hard Disk failure Hard disk failure press F1 to retry boot or may also say press F2 for Setup Utility 1 Hard Disk 1 Check drive selection in setup 2 Hard Disk F2 to enter ROM based SETUP 1 Run Setup Utility 2 Verify Configuration ID information mismatch for slot n 1 Run Setup Utility Invalid configuration information 1 Run Setup Utility Internal cache test failed cache is disabled 1 Processor Card 2 System Board Keyboard clock line failure 1 Keyboard cable and Keyboard connection 2 System Board Keyboard controller failure 1 System Board Keyboard data line failure 1 System Board Keyboard is locked 1 Unlock the Keyboard Keyboard stuck key failure 1 Locate and fix 2 Keyboard cable and Keyboard connection 3 System Board Memory failure at hex value read hex value expecting hex value 1 RAM Memory Board 44 IBM Mobile Systems ThinkPad HMM Volume 3 Error Message Symptom FRU Action No boot device available 1 Diskette press F1 to reboot or 2 Diskette Drive press F2 for Setup Utility 3 Hard Disk No boot sector on hard disk Press F1 to reboot or F2 for Setup Utility
236. e false errors and invalid System responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 373 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Systems Checkout on page 349 POST does not complete No beeps or error code are indicated Symptom to FRU Index on page 359 and then use the No Beep Symptoms table The configuration is not the same as the installed devices Checking the Installed Devices List on page 374 POST beeps but no error codes are displayed Symptom to FRU Index on page 359 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 359 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed an FRU code FRU Codes on page 363 Other symptoms such as LCD display problems Symptom to FRU Index on page 359 and then use the other sym
237. e replacing any FRUs Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the parts list FRUs should not be replaced because of a single un reproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUS if log errors do not reappear careful not to replace a non defective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 106 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator
238. e video Fn F12 Hibernation mode invocation Fn PgUp Speaker enable Fn PgDn Speaker disable External Keyboard Key Combinations The following table shows the external keyboard combinations used with the IBM ThinkPad Space Saver Keyboard Key Description Combinations Ctrl Alt F2 Fuel gauge display Ctrl Alt F4 Suspend Mode invocation Ctrl Alt F7 Toggles LCD SIMUL CRT Ctrl Alt F12 Hibernation invocation Ctrl Alt F11 Accesses setup and Power Management screens Attention To avoid possible conflicts with certain software applications you might need to disable these hot key combinations The Ctrl Alt Right Shift Key toggles the hot keys On and Off for the external keyboard ThinkPad 365 2625 57 Product Overview 365C CD CS CSD The following provides an overview of the ThinkPad 365C 365CD 365CS and 365CSD system features Architecture Feature Description Processor 80486 DX4 75MHz Bus AT ISA Bus Memory e 8 Memory Board Standard e 16MB Memory Board Memory 4MB 8MB or 16MB SO DIMM Optional Memory 24MB Maximum CMOS RAM 128 Bytes Video e 1MB Video RAM or DSTN LCD color supports from 256 up to 65 536 colors e VGA 640 x 480 resolution Brightness control Contrast control DSTN Only Diskette Drive 1 44MB 3 5 inch Removable 1 44MB 3 5 inch 3 Mode Japan Hard Disk 2 5 Inch Removabl
239. echanical volume Infrared Transfer IrDA 1 0 PCMCIA One Type lll or two Type ll 296 IBM Mobile Systems ThinkPad HMM Volume 3 FRU Removals and Replacements This section contains information about removals and replacements Do not damage any part Only certified and trained personnel should service the computer The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal When other FRUs must be removed before removing the failing FRU they are listed at the top of the page To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedures r Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it in
240. ed Devices List on page 213 How to Run a Low Level Format on page 213 PC Test Card LED on page 214 Fn Key Combinations on page 214 e Keyboard Auxiliary Input Device Checkout on page 191 Status Indicators The system status indicators show the current computer status in different colors green and orange sS ome 4s A Q ij Y y QN NON AY SAU y 4 i A TN 4 Ly 22 N K OA Y N My 00 NG SS Rear view 210 IBM Mobile Systems ThinkPad HMM Volume 3 Symbol Color Meaning Battery Green Enough battery 0 power remains for operation Orange Battery pack is charging Blinking orange Battery pack needs charging H Device Orange Data is read Access from or written to the hard disk drive FDD or CD ROM drive El Numeric Lock Green Numeric keypad zs on the keyboard is enabled Caps Lock Green Caps lock mode is enabled AN Scroll Lock Green Arrow keys can be used as o screen scroll function key Suspend Green Suspend mode Mode 60 Green Power on ThinkPad 380 380D 385 385D 2635 211 How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests Pressing the Enter key works the same as selecting the OK icon to reply OK The fol
241. emoving and replacing the system board make sure that the PCMCIA cards are removed and the eject levers are not sticking out 3 Do not pull the PCMCIA slot assembly while removing the system board 4 When handling the PCMCIA slot assembly be careful not to disassemble any part of it The slot assembly is not solidly fixed when it is removed from the System board or the FRU 5 Be sure to unlock both ends of the PCMCIA connector before removing the PCMCIA slot assembly from the system board H 416 IBM Mobile Systems ThinkPad HMM Volume 3 Models 760XL 760XD Hexhead Screws 5 0 mm Screws Shipped with PCMCIA ThinkPad 760 9546 9547 417 Screws Shipped with PCMCIA 418 IBM Mobile Systems ThinkPad HMM Volume 1160 Palm Rest Top Cover 1060 e Keyboard Unit 1070 El Turn the keyboard upside down B 5 mm Flathead o t fr 4mm 2622 CESS OSES ZEEE EFS 5652 52 27 RES 7 Sr PLP 29 p 2 CY du oo E y Ia EZ ThinkPad 760 9546 9547 419 1170 Keyboard Information Panel Top Cover 1060 e Keyboard Unit 1070 Palm Rest 1160 Note When pulling the lever off the foot El separate the lower part of the lever from the foot by inserting a pointed device through the hole in the foot 420 IBM Mobile Systems ThinkPad HMM Volume 3 Note When replacing affix the model number label 421 ThinkPad 760 9546 9547 1180 Keyboard Cabl
242. emoving the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches S Remove the four screw covers S El g i Step Length Quantity Memo M2 5 x 6 mm 2 El M2 x 5 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 439 Lift the LCD front cover slightly then remove the microphone cable m When replacing Position the microphone cable as shown below Oo IF Be careful not to put the cable between the front Lh cover and the rear cover Rear view 440 IBM Mobile Systems ThinkPad HMM Volume 3 3020 LCD Panel Interface Cable Assembly LCD Cover 3010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it po Don t touch here Step Length Quantity Memo M2 5 x 4 mm 1 H M2 x 4 3 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 441 When removing the interface cable assembly remove the kapton tape on the cable then disconnect the three connecters as shown _ a 9 o peccare Kapton tape e Core o Rear view r When replacing Be c
243. ent Problems on page 289 Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly 1 See External Display Self Test in Common Devices Checkout section Printer problems Serial or parallel port device problems Run Printer Self test Parallel Port Device Cable System Board Device Device Cable 3 System Board 288 Mobile Systems ThinkPad HMM Volume 3 Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when Port Replicator is used See Port Replicator Checkout on page 275 PCMCIA slot pin is PCMCIA Slots Assembly damaged Note on page 290 If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing
244. enter standby mode e Standby requested by the Fn key Fn F3 e No activity under auto standby enabled by the ThinkPad Features program Events that cause the computer to exit or resume standby mode e Resume Any key operation Suspend Mode When in suspend mode the following in addition to the four actions of standby mode occur The LCD is powered off The hard disk is powered off e The CPU is stopped 276 IBM Mobile Systems ThinkPad HMM Volume 3 Notes 1 In the ThinkPad Features Program the computer can be set to Will not suspend even if LCD is closed 2 When the computer is powered with ac power and is used with one of the communication PC cards the computer enters standby mode the PC card and application program remain active 3 The computer cannot enter suspend mode while a communication link is running Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 The LCD is closed The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program e The battery condition is low The battery power indicator blinks orange Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program Events that cause the computer to exit or
245. epeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 13 To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc c9 RON The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when NO second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 2 If the problem remains replace the system board The Parallel and Serial icons are always displayed in a dark
246. eplace the system board If the voltage is more than 4 0 V dc power off the computer replace the standby battery and go to the next step 9 Ensure that the AC Adapter is plugged into the computer then power on the computer 10 Charging of the standby battery starts A depleted battery needs approximately 30 minutes to be recharged to the operational voltage of 43 5 V dc 11 Unplug the AC Adapter 12 Verify the standby battery function by removing and installing the battery pack during suspend mode Note Removing and installing the battery pack during suspend mode should be done within ThinkPad 760 9546 9547 355 one minute The resume operation must start If the resume operation does not work switching of power from the battery pack to standby battery will not be correct Replace the DC DC card If replacing the DC DC card does not resolve the problem replace the system board Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode When in standby mode the following occurs The LCD backlight turns off The hard disk motor stops Events that cause the computer to enter standby mode e Standby requested by the Fn key Fn F3 e activity under auto standby enabled by the ThinkPad Features program Events that cause the computer to exit or resume standby mode e Resume Any key operatio
247. eplacing 134 IBM Mobile Systems ThinkPad HMM Volume 3 1045 Base Cover Assembly Keyboard Latch e Battery Pack 1020 Diskette Drive CD ROM Drive 1040 Note Push the keyboard latch from the outside of the base cover Ell then pull out the latch Some pressure might be needed to push the latch m When replacing Assemble the parts as shown below then replace the latch ThinkPad 365X 365XD 2625 135 1050 Hard Disk Drive e Battery Pack 1020 Lift Insulator Sheet 1025 r Warning Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode r Notes 1 Before removing the hard disk drive eject the CD ROM tray by by inserting a pin into the mechanical eject hole on the front of the CD ROM drive Pull the tray out fully Otherwise the CD ROM drive may be damaged when you remove the hard disk drive 2 Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it 3 This procedure is the same for Model 365X and Model 365XD 136 IBM Mobile Systems Th
248. er of dots satisfies the following condition The number of missing discolored or lighted dots in any background is 21 or more Symptom Error FRU Action in Sequence No beep power on 1 System Board indicator on and a 2 CPU Card blank LCD during POST LCD backlight Reseat the LCD connectors not working or 2 LCD Assembly e LCD too dark or LCD brightness cannot be adjusted or LCD contrast cannot be adjusted LCD screen 1 See important note for unreadable or LCD Related Symptoms Characters Reseat all LCD connectors missing pels or 3 LCD Assembly e Screen 4 System Board abnormal or Wrong color displayed LCD has extra LCD Assembly horizontal or vertical lines displayed 112 IBM Mobile Systems ThinkPad HMM Volume Keyboard TrackPoint IlI Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work Reseat the keyboard connector Reseat the three keyboard cables on the keyboard card Keyboard Keyboard Card System Board TrackPoint IIl does not work Reseat the keyboard connector Go to TrackPoint III Checkout on page 99 Keyboard System Board Pointer moves automatically or does not work correctly See TrackPoint III Checkout on page 99 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrec
249. ers and fans Motor generators and similar units This practice ensures correct grounding of the units e If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor e Mechanical hazards such as loose or missing hardware Introduction 17 The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges
250. ery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery allows system to complete shutdown before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 359 Two short beeps with blank screen System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout during POST on page 349 2 System board 3 DC DC card 4 Power sources No beep power on indicator 1 System board on and a blank LCD during 2 DC DC card POST 3 CPU card No beep power on indicator 1 System board on and a blinking cursor 2 CPU card only during POST 3 DC DC card No beep during POST but system runs correctly A Turn the volume up and check the speaker 2 Check whether the DSP card or Audio ESS card connector is loose and reseat the connector Speaker 4 DSP card audio ESS card 5 DC DC card e ThinkPad 760 9546 9547 365 LCD Related Symptoms Important more The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing co
251. es de secours contiennent du nickel et du cadmium Ne les d montez pas ne les rechargez pas ne les exposez ni au feu ni a l eau Ne les mettez pas en court circuit Pour les mettre au rebut conformez vous a la r glementation en vigueur Lorsque vous remplacez la pile de sauvegarde ou celle de l horloge temps r el veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate Une batterie ou une pile inappropri e risque de prendre feu ou d exploser Die Bereitschaftsbatterie die sich unter dem Diskettenlaufwerk befindet kann geringe Mengen Nickel und Cadmium enthalten Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden Sie darf nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Die Batterie kann schwere Verbrennungen oder Ver tzungen verursachen Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Bereitschafts oder Systembatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren Alcune batterie di riserva contengono una piccola quantit di nichel e cadmio Non smontarle ricaricarle gettarle nel fuoco o nell acqua n cortocircuitarle Smaltirle secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando si sostituisce la batteria dell RTC real
252. ess the power shutdown switch 2 System board Function Audio Related Symptoms Symptom Error The system does not suspend or resume when the LCD is opened or closed FRU Action in Sequence 1 Go to Suspend Mode on page 197 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 Subcard 4 System board Battery Fuel Gauge does not go higher than 90 Go to Checking the Battery Pack on page 195 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 190 System configuration does not match the installed devices System hangs intermittently Go to Checking the Installed Devices List on page 213 Go to Intermittent Problems on page 209 ThinkPad 380 380D 385 385D 2635 207 Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly 1 See External Display Self Test in Common Devices Checkout section Printer problems 1 Run Printer Self test 2 Parallel port device 3 Cable 4 System board Serial or parallel port device 1 Device problems 2 Device cable 3 System board Infrared Related Symptoms Symptom Error FRU Action in Sequence
253. est progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen 7 Select Tool to install the tools Note The following tools are required FDD Erasable 2HD diskette Parallel Wrap plug P N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 CDROM Any CD data CD is recommended 8 Select a device press the Spacebar and install the tool Multiple devices can be selected by repeating this step A mark appears beside the selected devices 9 Select OK and press Enter if the selection is OK ThinkPad 760 9546 9547 373 10 Select a device and press Enter to start the tests Note Don t touch the keyboard and pointing device when the system board test in running This may cause an error 11 Select Test All to test all devices 12 Select Loop Test to run the tests in a repeated loop A loop option menu appears where you can select a device loop or all device loop Select a device by pressing the Spacebar Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 13 To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Error Log Diagnostic errors are printed on the printer that is attached to
254. etirez la batterie et d connectez tous les cordons d interface Die Stromzufuhr muB abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor eine FRU entfernt wird Prima di rimuovere qualsiasi FRU spegnere il sistema scollegare dalle prese elettriche tutti i cavi di alimentazione rimuovere la batteria e poi scollegare i cavi di interconnessione Antes de quitar una FRU apague el sistema desenchufe todos los cables de las tomas de corriente el ctrica quite la bater a y a continuaci n desconecte cualquier cable de conexi n entre dispositivos 14 Mobile Systems ThinkPad HMM Volume Safety Information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer General Safety Follow these rules to ensure general safety e Observe good housekeeping the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too
255. following order one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the IBM ThinkPad Dock I Do not replace non defective parts e Ifthe external display is attached to IBM ThinkPad Dock I 1 Main card of IBM ThinkPad Dock I 2 External display If the external display is attached to the display adapter 1 Display adapter 2 Main card of IBM ThinkPad Dock I 3 Riser card 4 External display External Keyboard m Notes e mouse or other pointing device is attached remove it and see if the error symptom goes away lf the symptom goes away the mouse or other pointing device is defective The computer keyboard does not work when an external keyboard is connected Power off the computer 2 Disconnect the keyboard cable from the external keyboard 3 Power on the computer and check the keyboard cable connector for the following voltages All voltages have a 5 voltage tolerance o gt Pin Voltage V dc 1 5 0 2 Not Used 3 Ground 4 5 0 5 5 0 6 Not Used 2 245316 4 If all voltages are correct replace the external keyboard 5 f the voltages are not correct replace the following FRUS one at a time until the problem is corrected 556 IBM Mobile Systems ThinkPad HMM Volume 3 Note If the replaced parts did not resolve the problem put the
256. g Drive Mark 3 5 Inch 1 44MB 1 44 on the eject button 3 5 Inch 2 88MB 2 88 on the eject button The following table provides compatibility information for 3 5 inch diskettes and 3 5 inch diskette drives Diskette 1 44MB 2 88MB Capacity Drive Drive 1 0MB Read Write Read Write 2 0MB Read Write Read Write 4 0MB Not Compatible Read Write The following table provides identification information for 5 25 inch diskette drives Diskette Identifying Drive Mark 5 25 Inch 360KB External Asterisk on bezel 5 25 Inch 1 2MB Internal 1 2 on the eject button The following table provides compatibility information for 5 25 inch diskettes and 5 25 inch diskette drives Diskette 360KB 1 2MB Capacity Drive Drive 360KB Read Write Read Write 1 2MB Not Compatible Read Write Note A 360KB diskette written to or formatted on a 1 2MB drive can be read reliably only on a 1 2MB drive Introduction 5 Important Service Information Important Diskette fixes are customer installable The diskette fixes are located on the PC Company Bulletin Board Service BBS The direct phone line for modem connection is 919 557 0001 or tieline 255 0001 Advise customers to contact the PC Company HelpCenter at 800 772 2227 if they need assistance in obtaining or installing any diskette fixes Customers in Canada should call IBM HelpPC at 800 565 3344 for assistance or down load infor
257. g on page 102 Checking the Battery Pack on page 102 Checking the Backup Battery on page 103 100 IBM Mobile Systems ThinkPad HMM Volume 3 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used Ifthe power problem occurs only when a Port Replicator is used replace the replicator e Ifthe power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational charge does not work go to Checking Operational Charging on page 102 Note There are two types of adapters The procedure for checking both types is the same 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure 16 10 V Pin Voltage V dc 1 14 5 to 17 0 2 Ground e If the voltage is correct replace the system board e If the problem is not corrected go to Undetermined Problems on page 116 If the voltage is not correct go to the next step 2 Unplug the AC Adapter cable from the ac power outlet and wait five minutes or longer to allow the over voltage protection circuit to be fully discharged and initialized 3 Plug the AC Adapter cable into the ac power outlet 4 Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter Note An audi
258. g on page 213 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options are added To update the flash memory do the following 1 Get the appropriate diskette containing the update 190 IBM Mobile Systems ThinkPad HMM Volume 3 2 Insert the System Program Service Diskette into drive A and power on the computer 3 Select Update system programs from the menu System Board Checkout The processing functions are performed by the system board When a numeric code calls the system board as a FRU use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies the system board If no error is detected return to Checkout Guide on page 189 2 f FRU code 10 appears replace the system board 3 Rerun the test to verify the fix If this procedure does not correct the problem go to Undetermined Problems on page 209 Keyboard Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the subcard If the keyboard cable
259. g problem exists The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number Machine type model number and serial number 9 Customer s name and address ARON gt D ThinkPad 365 2625 27 What to Do First Before servicing the computer determine whether or not the damage applies to the warranty by referring to the following r Warranty Note During the warranty period the customer may be responsible for repair costs if the damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that could indicate that the system was subjected to stresses beyond normal use r Warranty Coverage Notes The following is not covered under warranty e LCD panel cracked from being dropped or applying too much force e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or connectors caused by excessive force Damage caused by liquid spille
260. ght bar from one selection to the next Press Enter to run the tests 10 Do not press any key until prompted then follow the instructions on the screen 11 Follow the instructions on the screen 12 Select Exit ON OO gt Running Selected Module Tests To run a selected tests for a test group 1 Use the up and down arrow keys 1 and to move the cursor to your selection 2 Press Enter Note A DIAMOND appears next to your selection ThinkPad 365 2625 55 Running All Selected Modules To run all selected test modules 1 Use the down arrow key to move the cursor to the last choice Run All Selected Modules 2 Press Enter Note A DIAMOND appears next to your selection Changing Selected Tests in Test Groups To change selected tests in a Test Group 1 In the Module Tests Menu use the up and down arrow keys 1 and to move the cursor to your selection 2 Scroll to the test you want to select or deselect 3 Press the spacebar at the highlighted test to toggle between select indicated by a DIAMOND and deselect Note Pressing the first letter of a test does not activate the test unlike menu operation 4 Press Enter Running an Individual Test To run an individual test 1 Use the up and down arrow keys 1 and to move to the highlighted bar to the test you want to run 2 Press Enter to run the test Note The results of the test appear in the lower righ
261. gnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X 1 System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure e 104 Protected mode failure e 105 Last 8042 command not accepted 107 NMI test failure e 108 Timer bus test failure e 109 Low meg chip select test 110 1 Go to Memory System board parity Checkout on page 342 2 DIMM Adapter Card and DIMM 3 The computer is attached to the expansion unit 4 System board ThinkPad 760 9546 9547 359 Symptom Error FRU Action in Sequence 111 I O parity 158 HDP was not set even though the supervisor password is set 1 Go to Memory Checkout on page 342 2 Expansion Unit Port Replicator 3 System board 1 Set HDPs for both hard disk drives in the HDD bay and the UltraBay 159 HDP is not set the same as the supervisor password 1 Set correct HDPs for both hard disk drives in the HDD bay and the UltraBay 161 Dead battery 1 Go to Checking the Backup Battery on page 353 2 Backup battery 3 System board 163 Time and date were not set 1 Reseat the keyboard connector on the video card 2 Set time and date 3 System board 173 Configuration data was lost 1 Reseat the keyboard con
262. gnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when Port See Port Replicator Replicator is used Checkout in the Common Devices Checkout section PCMCIA slot pin is PCMCIA slots assembly damaged Note If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems on page 371 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 f no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that there are no more errors 370 IBM Mobile Systems ThinkPad HMM Volume 3 Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate nondefective FR
263. h 64K colors 800x600 pixel TFT color LCD Diskette drive removable 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable 760C 360MB 2 5 inch 720MB 2 5 inch 760CD 810MB 2 5 inch 1200MB 2 5 inch Enhanced video card 760CD Video accelerator Video capture and overlay Video composite in out MPEG hardware decoding MPEG2 CD ROM e 760CD removable 5 inch quadruple speed IDE interface DSP card Infrared transfer Audio function Fax modem function Telephony function MWave function Two IR ports IrDA 1 0 ASK 1 15 million bps PCMCIA One Type lll or two Type ll ThinkPad 760 9546 9547 377 Model 760E or 760ED Feature Description Processor Intel Pentium 120 MHz with 256KB L2 Cache Intel Pentium 133 MHz with 256KB L2 Cache Intel Pentium 150 MHz with 256KB L2 Cache Intel Pentium 166 MHz with 256KB L2 Cache Bus architecture e PCI bus VESA local bus for video subsystem Memory standard 8MB or 16MB on the system board Memory option 8MB 16MB 32MB DIMM max 72MB or 80MB DIMM adapter CMOS RAM 114 bytes 4 kilobytes VGA video e 12 1 inch 64K colors 800x600 pixel TFT color LCD e 12 1 inch 64K colors 1024x768 pixel TFT color LCD Diskette drive removable e 720KB 1
264. hat power is supplied 3 Disconnect the AC Adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check listed below Checking the AC Adapter on page 273 Checking Operational Charging on page 273 Checking the Battery Pack on page 274 272 IBM Mobile Systems ThinkPad HMM Volume 3 Checking the Backup Battery on page 275 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used Ifthe power problem occurs only when the port replicator is used replace the replicator e f the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational charge does not work go to Checking Operational Charging 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure 16 10 V Pin Voltage V dc 1 14 5 to 17 0 2 Ground e Replace the system board Ifthe problem is not corrected go to Undetermined Problems on page 290 e If the voltage is not correct go to the next step 2 Unplug the AC Adapter cable from the ac power outlet and wait five minutes or longer to allow the over voltage protection circuit to be fully discharged and initialized 3 Plug the AC
265. he drive to fail Do the following to select the test device 1 Select the advanced diagnostics mode and select Tool then select the FDD 1 or FDD 2 icon and press the spacebar A v mark appears next to the selected icon Insert the blank diskette when instructed 2 Run the diskette drive test If the controller test detects an error FRU code 10 appears Replace the system board 4 If the controller test runs without errors the drive read write tests start automatically 5 If the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive 6 If FDD 2 test detects an error move the drive to the computer s diskette drive connector directly if possible and test it again as FDD 1 If no errors occur in the FDD 1 position the drive is not defective Go to Port Replicator Checkout on page 275 to isolate the replicator problem Status Indicator Checkout If an LED problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the LEDs in the indicator panel turn on for a moment soon after the computer is powered on Make sure that all LEDs turn on If the problems remains replace the system board Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources as follows 1 Remove the battery pack and diskette drive 2 Connect the AC Adapter and check t
266. he factory with a CD ROM drive CD ROM drives are also sold separately as options The CD ROM drive is a laser product The CD ROM drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure uso de controles ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposi o radia o PLAS FEIX HFS AIA WE TA Ma FEU Ba Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites Werden Steuer und Einstellelemente anders als hier festgesetzt verwendet kann gef hrliche Laserstrahlung auftreten Az itt el rt elj r sokt l be ll t sokt l s vez rl sekt l elt rni a l zersug rz s vesz lye miatt kock zatos L utilizzo di controlli regolazioni o l esecuzione di procedure diverse da quelle specificate possono provocare l esposizione a
267. he following 1 2 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure ThinkPad 760 9546 9547 351 Terminal Voltage V dc Signal 1 0 to 13 5 Send Thermal 2 3 4 5 Ground Select Note Signal lines not used in these steps are used for communication between the system and the battery If the voltage is less than 11 0 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the DC DC card Checking the Car Battery Adapter 1 2 352 Unplug the Car Battery Adapter cable from the computer Plug the Car Battery Adapter into the cigarette lighter socket Note If the adapter is already plugged in reseat it Measure the output voltage of the Car Battery Adapter cable See the following figure Pin Voltage V dc 1 19 0 to 21 0 2 Ground Ifthe voltage is correct the Car Battery Adapter is working correctly Check that the computer
268. he power on switch is operated When power is turned on the hibernation history of the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation Doze Mode In the Doze mode the system slows down the central processing unit and the system uses less power Enable the doze mode in the setup program Exiting the doze mode is instantaneous by pressing any keyboard key Safe Suspend Saves the computer state then enters the suspend mode Port Replicator Power Overload t power shut downs occur intermittently when using a port replicator suspect an over current problem Some devices use more power if the maximum usage of each device occurs simultaneously the total current will exceed the limit thereby causing a power shut down Isolate this problem by removing one of the devices and use the computer under the same condition to see whether a power shut down occurs Do this procedure for all devices then determine the cause Setup Utility Note The Setup Utility is ROM resident and can only be started at a full screen DOS prompt Do the following to run the Setup Utility 1 Go to a DOS full screen 2 Press Ctrl Alt F11 3 Follow the instructions on the screen Note When exiting the Setup Utility using Fn 6 press Ctrl Alt together after returning to the full screen DOS This ensure the keyboard controller is in the proper reset state 40 I
269. he problem still remains after replacement of the FRUs go to Undetermined Problems on page 209 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank 1 Reseat the LCD unreadable LCD unreadable or flashing connector LCD 2 LCD unit 3 System board 4 Subcard One beep and the message 1 Boot device Unable to access boot 2 System board source One long and two short 1 System board beeps and a blank or 2 LCD unit One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage 204 Connect the AC Adapter or install a fully charged battery Allow the system to complete shutdown before changing the battery IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence Two short beeps with error codes POST error See Numeric Error Codes on page 199 Two short beeps with blank screen System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout during POST on page 193 2 System board 3
270. head 3 x 3 Bind head 4 Options Notes 1 258 73H9937 83H6522 When you replace the AC Adapter use the one for the country you are in even if the computer is from a different country The warranty for the system unit does not apply to all options Headset Microphone PS 2 Miniature Mouse DIMM 8MB DIMM 16MB DIMM 32MB Interface Cable System to Keyboard Interface Cable Keyboard to Keypad Mini DIN to Mini DIN Cable 380 385 Port Replicator 380 385 Cover Set Port Replicator ThinkPad 560 Port Replicator 85G1529 66G7871 95F5723 42H2767 42H2768 42H2769 84G2531 84G2532 84G6474 84G1320 84G1321 46H4107 IBM Mobile Systems ThinkPad HMM Volume 3 Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish Finnish Swiss French Swiss German Turkish U K English U S English Black Keypad French German Italian Norwegian Swedish U K English U S English Black Keyboard French German Italian Norwegian Swedish U K English U S English Accessories Tools Keyboard Mouse Cable Tri Connector Wrap Plug PC Test Card Audio Wrap Cable Screwdriver Kit ThinkPad Hardware Maintenance Diskette Version 1 30 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F
271. heck that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly Keyboard card Video card System board ovde o The system will not suspend or resume by opening or closing the LCD 1 Go to Suspend Mode on page 356 and check that the computer can enter suspend mode 2 Boot an operating System and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 LCD assembly 4 Video card 5 System board Battery fuel gauge does not go higher than 9096 Go to Checking the Battery Pack on page 351 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 342 System configuration does not match the installed devices System hangs intermittently Go to Checking the Installed Devices List on page 374 Go to Intermittent Problems on page 370 368 IBM Mobile Systems ThinkPad HMM Volume 3 DSP Related Symptoms Symptom Error FRU Action in Sequence In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on 1 Reseat the DSP card 2 Go to DSP Card Checkout on page 346 and check the DSP card 3 Check that the device driver is installed
272. heck the keyboard connections and recheck the keyboard responses If the problem remains replace the following FRUs one at a time to correct the problem Keyboard Keyboard control System board e f a 00030100 error message appears power off the computer and the external devices Then power on the computer before you power on the external devices Common Devices Checkout 593 Fax Modem Checkout 001 Power off the computer Ensure that the modem is installed correctly If the modem never worked in customer mode ensure that all drivers are loaded correctly onto the computer Ensure that the communication program is supported on the computer Ensure that the public switch telephone network PSTN cable and the data access arrangement DAA cable if installed are connected correctly If you need to correct one of the above conditions do so now then continue Note PCMCIA cards can be inserted and removed while the system is powered on Power on the system Insert the IBM Data FAX Modem diskette into the default diskette drive f you are servicing a High Speed Internal Data Fax Modem Models FC3632 and FC3650 at the DOS prompt for example A type IBMDIAG then press Enter f you are servicing a PCMCIA Data FAX Modem Models FC3634 and FC3635 at the DOS prompt for example A type ESTDIAG then press Enter Follow the instruction
273. hen replacing 474 IBM Mobile Systems ThinkPad HMM Volume m When replacing Attention 1 The inverter card is very fragile and flexing the inverter card can seriously damage the card Carefully connect the interface cable as shown 2 Carefully ensure the inverter card is securely connected l A loose or incorrect connection can cause a serious problem Don t touch this connector ThinkPad 760 9546 9547 475 9030 Interface Cable Assembly Hinges LCD Cover 9010 LCD Panel 9020 When replacing the interface cable assembly E When replacing the hinges 20 Step Length Quantity Memo H M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing 476 IBM Mobile Systems ThinkPad HMM Volume 3 r When replacing Replace the kapton tape as shown below In Kapton tape Position the microphone cable as shown Be careful not to put the cable between the front cover and the rear cover T Log Rear view ThinkPad 760 9546 9547 477 Locations Front View 478 CERE BS LNT 2 05 00 2795022773595 z od TTR 254 LCD
274. ic program developed by DiagSoft for IBM is the primary method of testing the computer It is unique to the ThinkPad 365 and will not run on other models You can use it to test the IBM components of the system and some external devices The amount of time required to test all components depends on the number of components The more optional adapters and devices you have attached to your system the longer the testing takes Important Before loading the diagnostics program 1 Goto a DOS full screen 2 Press Ctrl Alt F11 to go to the setup screen 3 Verify all peripherals devices are enabled 4 Page Down to the second page and verify all peripherals are enabled The diagnostics program is intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses Loading the IBM ThinkPad 365 Advanced Diagnostics Diskette r Attention The Advanced Diagnostics Diskette Version 1 0 supports all ThinkPad 365C CD CS CSD E and ED models However this diskette refers to all processors as DX4 100 If the diagnostics detect a processor error refer to the Parts Listing to correctly identify the installed processor To use the IBM ThinkPad 365 Advanced Diagnostics Diskette you must have at least 500KB of free memory Also be sure to read the file on the Diagnostics Diskette Power off the computer
275. ice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables 60 IBM Mobile Systems ThinkPad HMM Volume 3 1010 Rear Connector Door Open the door then push down on the center of the door to remove it 1015 Foot To replace the foot Align the foot in the open position with one pivot pin in its hinge in the cover base Press the other pivot pin into position by rotating the foot as shown ThinkPad 365 2625 61 1020 Battery Pack Disconnect the AC Adapter Open the computer Release the keyboard latches and raise the keyboard Be careful the computer does fall over backwards as you remove the battery 62 IBM Mobile Systems ThinkPad HMM Volume 3 1030 SO DIMM Memory Board Battery Pack 1020 To remove the optional SO DIMM release the latches as shown then remove the SO DIMM card 63 ThinkPad 365 2625 1040 Hard Disk Drive e Battery 1020 Memory Board 1030 m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensit
276. igure 316 IBM Mobile Systems ThinkPad HMM Volume 3 3 lt 0 4 mm A Active area r Front view 317 ThinkPad 560 2640 1140 Inverter Card DSTN only LCD Front Cover 1120 LCD Panel 1130 Step Location Quantity Length Hinges 1 M2 5x 6mm Flat head 318 IBM Mobile Systems ThinkPad HMM Volume 3 1150 LCD Cable Hinges DIMM Card If installed 1020 Battery Pack 1030 Keyboard Unit 1050 LCD Assembly 1060 file LCD Front Cover 1120 LCD Panel 1130 Inverter Card DSTN only 1140 DSTN LCD cable EH ines Step Location Quantity Length LCD Cable 2 M2 5x 6mm Flat head H Hinges 3 2 5 6mm Flat head ThinkPad 560 2640 319 TFT LCD cable Hinges When replacing See the following figure when replacing the LCD cable Step Location Quantity Length LCD Cable 2 M 2 5 x 6mm Flat head Hinges 3 M 2 5 x 6mm Flat head 320 IBM Mobile Systems ThinkPad HMM Volume 3 Locations 6 o S c g c E er 5 BEES 5 5 ELSIE LG co 60 GF SEL LSE S 5 OoccQou scct a 60600 Bg lt lt 6 aaae zo2585252028980 222 oOoofto9ooo amp g9Socoe s QOQuomr2 aamrcoluwxtrtm z mmnsdEEEEIEEEEE o LL 321 ThinkPad 560
277. ing each of the power sources as follows 1 Remove the battery pack and diskette drive 2 Connect the AC Adapter and check that power is supplied 3 Disconnect the AC Adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check listed below e Checking the AC Adapter on page 194 e Checking Operational Charging on page 194 Checking the Battery Pack on page 195 Checking the Backup Battery on page 195 ThinkPad 380 380D 385 385D 2635 193 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used Ifthe power problem occurs only when the port replicator is used replace the replicator If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational charge does not work go to Checking Operational Charging 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure Pin Voltage V dc 1 14 5 to 17 0 2 Ground e Ifthe voltage is correct replace the subcard Ifthe problem is not corrected replace the system board Ifthe problem is not corrected go to Undetermined Problems on page 209 If the voltage is not correct go to the next step 2
278. ing the card If it still does not light after reseating try using another slot for the test If the LED still does not go on and the test fails replace the FRU shown in the diagnostic error code Errors During the POST If the POST detects an error a three to eight digit error code is displayed Memory Errors If the POST detects a memory error in the first 640KB of system memory all of the first bank memory is de allocated and the test continues with the second 640KB of the second bank memory If the total amount of error free memory becomes less than 2MB a 2XX POST error occurs and the system stops All of the remaining memory is used as system memory When the POST memory test has completed the usable memory size is compared with the configuration data and if a mismatch is detected a 2XX error code occurs The user can continue with system operation by pressing Esc and F1 after restart and call for service at a later time The memory sizes that are de allocated because of the POST process is kept by the hibernation or suspend functions To test this memory it must be re configured as part of the original memory size The memory re configuring is done by turning power off and on De allocation support is done only by the POST for memory errors All unrecoverable memory errors that occur during normal operation cause an interrupt to the operating system 558 IBM Mobile Systems ThinkPad HMM Volume 3 Running Diagnostics
279. inkPad HMM Volume 3 1060 Top Cover Battery Pack 1020 Length M2 x5 mm Screw Location Quantity Top Cover 2 Step Note Make sure you use the correct screws when replacing 137 ThinkPad 365X 365XD 2625 Note When replacing the top cover be careful not to damage the resume switch Ensure that the resume switch extends through the hole as shown in the figure P y 4 2 Resume switc IBM Mobile Systems ThinkPad HMM Volume 3 138 1070 Keyboard Unit Battery Pack 1020 Top Cover 1060 When replacing the keyboard unit connect the keyboard connector as shown in the figure then replace the keyboard Cable of the TrackPoint 139 ThinkPad 365X 365XD 2625 1080 LCD Assembly e Battery Pack 1020 Insulator Sheet 1025 Diskette Drive CD ROM Drive 1040 Hard Disk Drive 1050 Top Cover 1060 e Keyboard Unit 1070 Step Screw Location Quantity Length Base Cover 4 M3x5 mm LCD Assembly 4 M2x5 mm 140 IBM Mobile Systems ThinkPad HMM Volume 3 Step Screw Location Quantity Length LCD Cable 1 M3 x 4 mm Note Make sure you use the correct screws when replacing ThinkPad 365X 365XD 2625 141 1085 LCD Panel e Battery Pack 1020 Insulator Sheet 1025 Diskette Drive CD ROM Drive 10
280. int Cap Kit 41H7432 41H7452 75H7575 41H7457 41H7458 75H7528 41H7456 84G6536 IBM Mobile Systems ThinkPad HMM Volume 3 Parts Listing 365E ED 2625 ThinkPad 365 2625 87 System Unit ThinkPad 365E 365ED Only Important The following FRUs are for ThinkPad 365E and 365ED models only For ThinkPad 365C CD CS and CSD models see Parts Listing 365C CD CS CSD 2625 on page 84 Index FRU 1 1a 1a 1b 1c 1d 88 LCD Assembly 10 4 Inch DSTN 365E Only LCD Cover Kit Panel Inverter Cable U S 2625 model R6A W9A LCD Assembly 10 4 Inch DSTN 365ED Only LCD Cover Kit Panel Inverter Cable U S 2625 model R6G W9G LCD Cover Kit 10 4 Inch DSTN 365E Only U S 2625 model R6A W9A LCD Cover Kit 10 4 Inch DSTN 365ED Only U S 2625 model R6G W9G LCD Panel 10 4 Inch DSTN Inverter Board 10 4 Inch DSTN Cable Assembly 10 4 Inch DSTN LCD Assembly 10 4 Inch TFT 365E Only LCD Cover Kit Panel Inverter Cable LCD Assembly 10 4 Inch TFT 365ED Only LCD Cover Kit Panel Inverter Cable LCD Cover Kit 10 4 Inch TFT 365E Only LCD Cover Kit 10 4 Inch TFT 365ED Only LCD Panel 10 4 Inch TFT Inverter Board 10 4 Inch TFT Cable Assembly 10 4 Inch TFT See Keyboard Mylar Cover 8MB Memory Board 16MB Memory Board Special Bid only Memory Board Insulated Bracket 10 4MB RAM Card SO DIMM Optio
281. iskette A scratch write enabled 2HD diskette is required 1 Select the icon FDD on the TEST MENU By doing this the controller test and the drive read write test run If the controller test detects an error FRU code 10 appears In this case replace the system board 2 f the controller test run without errors follow the instructions on the screen and insert a scratch diskette 3 If the drive test detects an error FRU code 50 appears If the diskette media are known to be good replace the drive or the drive cable External Display Self Test If the display problem occurs only when using an external display use the following instructions to correct the problem Note Before you replace a display check the following list to see if it is connected correctly 8506 and 8508 displays must be connected to an Image Adapter A an Image Adapter A e 63XX and 85XX systems support either 63XX or 85XX displays 85XX systems with an XGA 2 adapter support 95XX displays e 95XX systems support either 63XX 85XX or 95XX displays e ThinkPad models support either 85XX or 95XX displays If the screen is rolling replace the display assembly If that does not correct the problem replace FRUs in the following order until the problem goes away 1 Video card 2 Display adapter any type 3 System board 4 Bus adapter if used If the screen is not rolling run the display self test as follows
282. isplay Turn on power for the TV Tuner again e If you are using DOS do one of the following Power on the computer and type PS2 from the command prompt to start the ThinkPad Features program Select Set Power Features from the ThinkPad Features menu then put a check mark at Internal Serial Port or Diskette Drive Compartment under the Power for devices If you need help press F1 to display the help menu Type PS2 MODEM ON or PS2 DDC ON from the command prompt press the Enter key to set the power ON e If you are using OS 2 or Microsoft Windows do the following 1 Power on the computer and start the ThinkPad Features program 2 Select the Power icon then move the pointer to Internal Serial Port or Diskette Drive Compartment under the Power for devices and click the button to check mark it 3 Press the OK button Common Devices Checkout 603 Troubleshooting The following table shows what to do to solve problems when the TV Tuner does not work correctly Problem Probable Cause The TV Tuner e Computer is not powered on does not e Computer is in suspend mode operate No picture or sound Volume control of the TV Tuner or computer is not adjusted correctly The power for the TV Tuner is not supplied See Power on the TV Tuner on page 603 The wall outlet from the outdoor antenna is not active The video or antenna cable is not connected correctly Antenna elemen
283. ive 810 MB Hard Disk Drive 810 MB Hard Disk Drive 1 08 GB Hard Disk Drive 1 35 GB Bracket Kit HDD Keyboard Card Assembly Miscellaneous Cable Kit Keyboard Card to System Board CD ROM to system board 365XD CPU Card Assembly P100 CPU Card Assembly P120 CPU Card Assembly P133 System Board Card Assembly with Audio Port Replicator Cap Base Cover Assembly PCMCIA Card Slot Cover Keyboard Latch L R Power Switch See Misc Base Parts Rear I O Connector Cover Speaker Volume Cable Assembly CD ROM Drive X4 Speed CD ROM Drive X6 Speed CD ROM Drive X8 Speed Cosmetic Shield TrackPoint 1 Cap set LED Indicator Card Real Time Clock Backup Battery Miscellaneous Base Parts Cover Support Bracket Screw Caps Power Switch Knob Power Switch Bracket EMI Bracket EMI Top Plate System Insulator Base Insulator Base Right Clip Miscellaneous Logic Parts CPU Spacer CPU Heat Sink Connector Bracket Port Replicator Bracket Foot Tilt ThinkPad 365X 365XD 2625 69H7919 41H7438 85G8371 07H0392 39H2220 39H2221 73H6419 74H0238 69H7913 74H0574 69H7912 74H0237 82H8162 83H7117 69H7906 69H7903 69H7904 82H8177 69H7905 74H0573 69H7925 82H8160 82H8173 82H8172 84G6536 69H7914 46H4132 69H7916 69H7915 74H0571 173 Model 365X 365XD TFT LCD Panel Parts only for the 11 3 inch TFT 174 IBM Mobile Systems ThinkPad HMM Volume 3 TFT LCD FRU Parts List Notes 10
284. ive Kit Bracket and Bezel Shelf Tray Cover 39H7419 39H7420 39H7421 39H7418 39H7422 39H7417 39H7423 39H7431 39H7416 84G1290 84G1291 84G3631 84G3632 ThinkPad SelectaDock Docking System 589 Power Cords lt die eu E RA 2 h P amp r SZ 3 ED ey cy c e 3 IS 2 S WE RRR lt Warning Use the power cord certified for your country 1 Colombia U S Venezuela 13F9959 Japan 2 pin 6454377 Japan 3 pin 65F0031 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy 14F0069 5 Australia New Zealand 13F9940 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka 14F0015 South Africa 9 Switzerland 14F0051 10 Thailand 1838574 590 IBM Mobile Systems ThinkPad HMM Volume 3 Common Devices Checkout External Diskette Drive Test 2 2 External Display Self Test External Keyboard Auxiliary Input Device Checkout Fax Modem Checkout Printer Checkout Port Replicator Checkout 2 2 TrackPoint Checkout MEV STUDIES oto fe oder hat AYO e Identifying Names and Functions Using the Front Panel Troubleshooting Copyright IBM Corp 1997 591 External Diskette Drive Test Use the following procedure to isolate the diskette problem to a controller drive or d
285. ive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode 64 IBM Mobile Systems ThinkPad HMM Volume 3 1050 Keyboard Unit e Battery Pack 1020 m Attention During removal and replacement procedures pay special attention to the LCD Suspend Switch Be sure the LCD Suspend Switch actuator is properly aligned with the hole in the cover Procedure continues on the following page ThinkPad 365 2625 65 1 Remove the plastic upper cover as shown 2 Lift the keyboard and locate the cables as shown Attention The keyboard cables are fragile and can be damaged Do not pull on the keyboard cables Pull on the connectors only 4 m Track Point III Cable E Important e When replacing the keyboard check that the three cables are clean and inserted straight and fully into the connectors Test all keyboard keys before returning the computer to the customer e When replacing the top cover sure the tabs on the back of the top cover are seated in the bottom of the LCD display Be sure the LCD Suspend Switch actuator is properly aligned with the hole in the cover 6
286. k Password HDP are security features that are used to protect the system and the hard disk data from unauthorized access No overriding capability is provided If only a hard disk password is set obtaining permission from the password owner to unlock the password is a prerequisite for running diagnostic tests and performing service If both supervisor password and hard disk password are set you can enter Easy Setup by pressing the Enter key or power on password at the supervisor password prompt In this case the Password Start up and Initialize icons cannot be selected See Password Combinations POP HDP PAP on page 124 for more information about passwords ThinkPad 365X 365XD 2625 95 Checkout Guide Use the following procedure as a guide for computer problems Note system responses The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 120 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to
287. kPad 760 9546 9547 511 Model 760XL 9547 IBM Mobile Systems ThinkPad HMM Volume 3 512 Index Parts 760XL 1 2 3 4a 4b 5a 5b 12c 18b 21 21b LCD Assembly 12 1 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc Parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc Parts TrackPoint 1 Cap Keyboard See Keyboard Section Upper Shield Case Video Card Acoustic Spacer Volume Connection Cable Mic Connection Cable ESS Card External FDD Connector Rear Shield Case left Rear Shield Case right System Board SVGA PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 2 1 GB EMI Sheet Rear Connector Door Base Cover For Japan PC Card Door Name Label Game Port Bracket Thermal Rubber Sheet Shield Plate right Shield Plate left DIMM Adapter Card 8 MB Lower Spacer FDD Blank Bezel FDD Bezel Option Cover 46H5725 29H9497 69H8403 46H5889 69H8404 39H7038 39H7035 84G6536 29H9213 46H5771 46H5495 29H9211 29H9210 46H5775 29H9203 46H5759 46H5758 46H5773 46H5751 46H6028 29H9232 29H9236 82H8489 46H5497 46H5764 46H5756 46H5757 29H9238 66G9228 82H8895 82H8966 46H5760 46H5761 46H5768 29H9194 29H9289 29H9197 29H9193 ThinkPad 760 9546 9547 513 Index Parts 760XL 22 AV Cover 29H9190 23 Modem Cover Lock 39H7027 24 Blank Cover for EMEA 29H9188 25 Front IR Assembly 29H9215
288. kette read error Test on page 192 2 Diskette 3 FDD assembly 604 1 Go to Diskette Drive Unacceptable ID was read Test on page 192 from the diskette drive 2 FDD assembly 3 System board 11XX 1 Serial device 1101 Serial_A test failure 2 Communication cable 3 System board 12XX 1 System board 1201 Serial_B test failure Infrared 17XX 1 Hard disk drive 1701 Hard disk 2 System board controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 24XX 1 System board 2401 System board video error 808X 1 PCMCIA slot 8081 PCMCIA assembly presence test failure 2 PCMCIA device PCMCIA revision 3 System board number also checked 8082 PCMCIA register test failure 860X 1 External mouse Pointing device error when 2 External keyboard TrackPoint III is disabled 3 System board 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus error or mouse error 861X 1 Reseat the keyboard Pointing device error when cables TrackPoint III is enabled 2 Keyboard 8611 System bus 3 External mouse 4 System board error l F between 8042 and IPDC 8612 TrackPoint error 8613 System board or TrackPoint error ThinkPad 380 380D 385 385D 2635 201 Symptom Error FRU Action in Sequence 19990301 19990302 19990305 19990301 Hard disk error 19990302 Invalid hard disk boot record 19990305 No bootable device
289. l 46H5767 IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 46H5790 Belgian 46H5788 Canadian French 46H5796 Danish 46H5787 Dutch 46H5785 French 46H5782 German 46H5781 Greek 46H5794 Hebrew 46H5791 Italian 46H5783 Japanese 46H5797 Latin Spanish 46H5795 New World Spanish Norwegian 46H5789 Portuguese 46H5792 Russian 46H5798 Spanish 46H5786 Swedish or Finnish 46H5784 Swiss 46H5799 Turkish 46H5793 U K English 46H5780 U S English 46H5779 ThinkPad 760 9546 9547 519 LCD Parts List LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 520 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 46H5710 Note Includes the following parts 1 Slide Knob Front Cover Screw Cap Large Guide R L Hinge Cover R L Rear Cover Screw Cap Screw Tape Hinge Group 46H5714 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 46H5717 Note Includes the following parts 8 Interface Cable Assembly Screw Cap ThinkPad 760 9546 9547 521
290. le the audio selection to enabled IRQ 7 Set the volume control to mid range e Press Esc then F4 to save and reboot Listen for the sounds If the audio card does not produces any sound during reboot replace the Audio card If the problem remains replace the system board Diskette Drive Checkout Important The ThinkPad 365 does not support both an internal and external drive simultaneously Do the following to isolate the problem to a controller drive or diskette A scratch write enabled non defective 2HD diskette is required Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause the drive to fail 34 IBM Mobile Systems ThinkPad HMM Volume 3 Use the following information to test the diskette drive m Attention To use the IBM ThinkPad 365 Advanced Diagnostics Diskette you must have at least 500KB of free memory Be sure to read the HEADME PO file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions Power off the computer 2 Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A 3 Power on the computer Follow the instructions on the screen and proceed to the Main Menu Allow two to four minutes for the diagnostic programs to load At the Main Menu select Diagnostics At the Diagnostics Menu select Module Tests
291. lect a device Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program IBM Mobile Systems ThinkPad HMM Volume 3 Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running 2 Press Ctrl A to select the advanced diagnostic mode 3 Press Esc to exit the amp tpad FRU Connections Screen The keyboard test screen appears Press Ctrl Pause to exit the keyboard test screen Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc DUO oU R The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when NO second FDD is insta
292. less than 9 6 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective 4 If the voltage is more than 9 6 V dc measure the resistance between battery terminals 5 and 6 The resistance must be 4 K to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the system board Checking the Backup Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the keyboard and remove the battery pack Lift the right hand section of the black insulator sheet 4 Locate the backup battery on the system board shown at H e 5 Using a plastic tool remove the backup battery from the system board DANGER Do not use a metal tool when removing the backup battery Use only a plastic tool ThinkPad 365X 365XD 2625 103 6 Measure the voltage of the backup battery Refer to the following table for voltages Wire Voltage V dc 2 5 to 3 7 Ground If the voltage is correct replace the system board e If the voltage is not correct the backup battery has been discharged Replace the backup battery If the backup battery discharges quickly after replacement replace the system board Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standb
293. lgian 29H9074 Canadian French 29H9082 Czech 29H9292 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Hungary 29H9291 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Polish 29H9290 Russian 29H9084 Slovak 29H9293 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Czech 39H6978 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Hungary 39H6977 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Polish 39H6976 Russian 29H9416 Slovak 39H6979 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 506 IBM Mobile Systems ThinkPad HMM Volume 3 Model 760EL or 760ELD 9547 Z2 65022229 CR PETIT na ThinkPad 760 9546 9547 507 Index Parts 760EL 760ELD 1 10a 10b 12a 12b 13 508 LCD Assembly 760EL 760ELD 12 1 TFT thick type 29H9226 U S 9547 model U3F 048 U4F U4H U4R 045 LCD Assembly 760EL 11 3 DSTN 39H6232 U S 9547 model U6F U6G U6H U6R LCD Assembly 760EL 12 1 TFT slim type 82H8496 U S 9547 model U4G U4K U4T Standby Battery 29H9497 LCD Indicator Assembly Cover 39H7036 LCD Indicator Assemb
294. lled do the following 1 Replace the first device in the configuration such as an FDD 1 2 If the problem remains replace the system board The Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the System board and not the attachment of the devices The FDD 1 and PCMCIA 1 icons represent the drive in the computer The FDD 2 and PCMCIA 2 icons represent the devices in the port replicator or that is attached through the port replicator How to Run a Low Level Format Do the following to format the hard disk Warning Make sure the drive address to be formatted is correct This procedure erases all information on the disk 1 Power off the computer 2 Insert the ThinkPad Hardware Maintenance Diskette Version 1 30 into diskette drive A and power on the computer 3 Select Format the hard disk from the main menu Select the drive from the menu 5 Follow the instructions on the screen gt ThinkPad 380 380D 385 385D 2635 213 PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code Fn Key Combinations The following table shows the Fn key a
295. lowing are the various error messages POST beep codes POST error messages Diagnostic error messages e Software generated messages Multiple messages Error Message Description POST Beep Codes Sounds emitted from the speaker if POST finds a problem One beep indicates POST completed successfully Multiple beeps indicate a problem was found by the POST POST Error Messages Displayed when POST detects hardware or configuration problems Diagnostic Error Messages Displayed when a test program finds a hardware problem Software Generated Error Displayed if a problem or Messages conflict is found by an application program the operating system or both For an explanation of these messages refer to the information supplied with that software package Multiple Messages The first error that occurs can cause additional errors Always follow the suggested action instructions for the first error message displayed Return Codes For the test programs to properly determine if a test Passed Failed or Aborted the test programs check the error return code at test completion To register the test properly in the test log the test programs must generate one of the following return codes Return Code Description 0 Indicates device passed its test 1 Indicated device failed its test 2 or greater Indicates test stopped or aborted ThinkPad 365 2625 53
296. lowing tools are required FDD Erasable 2HD diskette Parallel Wrap plug P N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 CDROM Any CD data CD is recommended T Oop 10 11 12 13 14 212 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test as either of the following way Pressing Ctrl A on the basic diagnostic menu screen e Triple click the icon on the right bottom corner on the basic diagnostic screen The ThinkPad FRU Connections screen appears This screen shows the state of the connection of all connectors Check the connector if the Not connected message appears on the screen Click on Exit on the screen or press Esc to exit the screen The keyboard test screen appears Check the keyboard Click on Exit on the screen or press Ctrl Pause to exit the screen Select a device and press Enter to start the tests The instruction appears and follow the instruction on the screen Select Test All to test all devices Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to se
297. ly Battery Pack 1020 Memory Board 1030 Hard Disk Drive 1040 Keyboard Unit 1050 LCD 1060 Sound Card 1080 CD ROM 1090 Diskette Drive 1100 DC DC Board 1110 Keyboard Card 1120 LED IR 1130 System Board Assembly 1140 MC Note Screws shown above are 6 mm long 80 IBM Mobile Systems ThinkPad HMM Volume 3 Locations 5 26 3i m 5 p BEL 2 e 2 o o G Q ip s oz 5 c o 4 oe 502 Oo e Szo 2009 oat 6 c oa aAA 5x ASOBOSEDQOSD 23 o 9552 0 5 0 o S28 ESE 8 2 lt lt 20552 285 0200 29 302055522 odqaS29xt5guv s 9togzno0zzz 079g989 Sox oocSoogoosooexaoccsS8os OOomiom aaacdo2xoozuiuwurdom EIER CES CIS ARERR System Front View 81 ThinkPad 365 2625 System Rear View LCD and Keyboard Latch Power Switch Microphone Line In Jack Line in Jack Line out Headphone Jack Power Jack MIDI Joystick Port External Diskette Drive Connector Parallel Connector Infrared IR Port Serial Connector Rear Door External Display Connector External Keyboard Mouse Connector Port Replicator Connector BH H H EH 9 82 IBM Mobile Systems ThinkPad HMM Volume System Board Switch Settings SL N A IBM 5X86 2 AT CN DX4 75 C 6V CIEL Memory Board Switch Settings ThinkPad 365 2625 83
298. ly 1100 Upper Shield 1125 Video Card 1110 DC DC Card 1120 Notes 1 There two models for 760E slim type and thick type Check the screw length in step El when removing the DSP card See the following table and make sure to replace the correct card Audio ESS Card DSP card 760L 760LD 760EL 760C 760E 760CD 760ELD 760XL 760ED 760XD Slim Type Models Models 760C 760E 760L ThinkPad 760 9546 9547 411 When replacing 1 The following figure shows the cable routing Microphone Cable Video Card 2 When replacing the DSP card or the audio ESS card make sure that the connector on the card is not loose If the connector does not connect properly no sound will be produced 412 IBM Mobile Systems ThinkPad HMM Volume Thick Type Models Other Models and 760E When replacing 1 The following figure shows the cable routing for models 760XL 760XD 2 When replacing the DSP card or the audio ESS card make sure that the connector on the card is not loose If the connector does not connect properly no sound will be produced ThinkPad 760 9546 9547 413 1140 CPU Card 414 Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1
299. ly 29H9220 Volume Knob 39H7037 See Keyboard Misc Parts Keyboard Foot 39H7038 Keyboard FPC Bracket 39H7035 See Keyboard Misc Parts TrackPoint Ill Cap 84G6536 Keyboard See Keyboard Section Upper Shield Case 29H9213 Video Card 39H6228 U S 9547 model U3F U48 U4F U4H U4S U6F U6G U6H U6R Video Card 97H5502 U S 9547 model U4G U4K U4T Volume Connection Cable 29H9211 Mic Connection Cable 29H9210 ESS Card 46H5353 Rear Shield Case 29H9201 FDD Connector Cable 29H9003 System Board 11J8234 U S 9547 model U3F U48 U4F U4H U4S U6F U6G U6R System Board SVGA 1107660 U S 9547 model U4G U4K U4T System Board DSTN 1108234 U S 9547 model U6H IBM Mobile Systems ThinkPad HMM Volume 3 Index Parts 760EL 760ELD 14a PC Card Slot 46H6031 14b Eject Button 46H6028 15 Battery Pack Li ion 29H9232 16a HDD Removable Strap 29H9236 16b Hard Disk Drive 810 MB 29H9366 U S 9547 model U3F U6F U6G U6R Hard Disk Drive 1 08 GB 29H9367 U S 9547 model U48 U4F U4H U4R U4S Hard Disk Drive 1 2 GB 29H9228 Hard Disk Drive 1 4 GB 82H8884 U S 9547 model U6H Hard Disk Drive 2 1 GB 82H8489 U S 9547 model U4G U4K U4T 16c EMI Sheet 39H7031 17 Rear Connector Door 29H9186 18a Base Cover 46H5599 For Japan 46H5600 18b PC Card Door 29H9238 18c Name Label 46H6034 18d Game Port Bracket 82H8895 U S 9547 model U4G U4K U4T 18e Thermal Rubber Sheet 82H8966 19a D
300. m Board FDD to System Board 365X CPU Card Assembly P100 CPU Card Assembly P120 CPU Card Assembly P133 System Board Card Assembly with Audio Port Replicator Cap Base Cover Assembly PCMCIA Card Slot Cover Keyboard Latch L R FDD Bezel Power Switch See Misc Base Parts Rear I O Connector Cover Speaker Volume Cable Assembly Diskette Drive 2 mode Diskette Drive 8 mode Japan Cosmetic Shield TrackPoint 1 Cap set LED Indicator Card Real Time Clock Backup Battery Misc Base Parts Cover Support Bracket Screw Caps Power Switch Knob Power Switch Bracket EMI Bracket EMI Top Plate System Insulator Base Insulator Base Right Clip Misc Logic Parts CPU Spacer CPU Heat Sink Connector Bracket Port Replicator Bracket Foot Tilt ThinkPad 365X 365XD 2625 69H7919 41H7438 85G8371 07H0392 39H2220 39H2221 73H6419 74H0238 69H7913 74H0574 69H7912 74H0237 82H8162 83H7117 69H7906 69H7903 69H7904 82H8177 83H5275 69H7905 74H0573 69H7926 74H0232 82H8172 84G6536 69H7914 46H4132 69H7916 69H7915 74H0571 171 Model 365XD CD ROM Drive ly e N IBM Mobile Systems ThinkPad HMM Volume 3 172 Index System Unit 365XD 1 NO NS NS LCD Panel See page 174 Top Cover Keyboard See page 178 Battery Pack Hard Disk Drive 720 MB Order either of the below 810MB hard drives Hard Disk Dr
301. make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the video card If the keyboard cable connection is correct check the DSP card see DSP Card Checkout on page 346 or Audio ESS card see Audio ESS Card Checkout on page 346 If the tests do not detect a keyboard problem run the keyboard test by doing the following 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Press Ctrl A to enter to the advanced diagnostic mode 3 Press Ctrl K a layout of the keyboard appears on the screen 4 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When the Fn key is pressed a black square briefly appears If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard card cable e Replace the keyboard card cable e Replace the keyboard card assembly e Replace the video card e Replace the system board The following auxiliary input devices are supported for this computer ThinkPad 760 9546 9547 345 Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable If any of these devices do not work reseat the cable connector and repeat the failing operation If the problem does not recur recheck the connector If the problem is not cor
302. mation The Canadian BBS phone numbers are Montreal 514 938 3022 Toronto 905 316 4255 Vancouver 604 664 6464 Winnipeg 204 934 2735 FRU Replacement Strategy r Before Replacing Parts Ensure that all diskette fixes are installed prior to replacing any FRUS listed in this manual Use the following strategy to prevent unnecessary FRU replacement and service expense f you are instructed to replace a FRU and that does not correct the problem reinstall the original FRU before you continue e Some computers have both a processor board and a System board If you are instructed to replace either the processor board or the system board and the first board that you replaced does not correct the problem reinstall the original board then replace the other processor or system board e f an adapter or device consists of more than one FRU an error code may be caused by any of the FRUs Before replacing the adapter or device remove the FRUs one by one to see if the symptoms change Replace only the FRU that changed the symptoms Attention A customized setup configuration other than default settings may exist on the computer you are servicing Running Automatic Configuration may alter those settings Note the current configuration settings using the View Configuration option and verify that the settings are in place when service is complete 6 IBM Mobile Systems ThinkPad HM
303. mments 611 viii Mobile Systems ThinkPad HMM Volume Do You Need Technical References 612 Problem Determination Tips 613 Phone Numbers U S and Canada 614 Notices xo oL Bee tes a ee woke Eee t 616 Contents ix X Mobile Systems ThinkPad HMM Volume Introduction Portable Computer Descriptions 2 Drive and Diskette Compatibility Matrix 5 Important Service Information 6 How to Use Error Messages 7 How to Read POST Error Messages 7 Safety Notices Multi lingual Translations 8 Safety Information 15 General Safety 15 Electrical Safety 16 Safety Inspection Guide 17 Handling Electrostatic Discharge Sensitive Devices 19 Grounding Requirements 19 Laser Compliance Statement 20 Screw Size Chart 22 Copyright IBM Corp 1997 1 Portable Computer Descriptions Models N51 CL57 and P70 75 and Thinkpads 700x and 720x are Micro Channel systems All others are AT ISA bus systems Model Type Processor Memory Hrd Dsk Model L40SX 8543 044 386SX 20 2M 18M 60M Model N45 SL 2614 065 386SL 25 2M 8M 80M 2614 067 386SL 25 2M 8M 120M Model N51 SLC 8551 025 386SLC 16 2M 10M 80M Model N51 SX 8551 033 386SX 16 2M 10M 40M Model CL57 SX 8554 045 386SX 20 2M 16M 80M Model P70 386 8573 031 80386
304. modem at a lower speed WAS THE INCOMING CALL RECEIVED Yes No If installed replace the external DAA If you do not have an external DAA installed or replacing the external DAA does not correct the problem replace the modem Common Devices Checkout 595 CONTINUED 016 Have the telephone line checked Printer Checkout 1 Make sure the printer is correctly connected and is powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs correctly do the following 1 Verify the port settings in configuration 2 Install a wrap plug on the port indicated in configuration and run the advanced diagnostic tests 3 If the advanced diagnostic tests with the wrap plug installed do not detect a failure replace the printer cable If the problem is not corrected replace the system board 596 IBM Mobile Systems ThinkPad HMM Volume 3 Port Replicator Checkout Use the following procedure to isolate a port replicator problem A port replicator attaches to the system expansion connector at the rear of the computer 1 Power off the computer 2 Remove the failing devices from the replicator 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer 5 Reconnect the failing device directly to the computer If an
305. mory Checkout Depending on the model the memory size that is available for customer use appears differently See the following table for the available memory size of each card System 8MB Optional Extended Switch Board Memory SO DIMM Memory Setting Board 640KB 8MB 0 7168KB 1 2 3 4 OFF 4 11264KB 1 2 3 4 OFF 16 23552KB 2 ON 1 3 4 OFF 640KB 16MB 0 15360KB 1 2 3 4 OFF 4 19456KB 1 2 3 4 OFF 16 31744KB 2 ON 1 3 4 OFF Note Refer to Memory Board Switch Settings on page 83 for Memory Board Switch location Memory errors might stop system operations show error messages on the screen or hang the system The computer detects memory parity errors but does not correct them Use the following procedure to isolate memory problems m Memory Error Notes e Ignore any references to parity errors e Remove any installed PCMCIA memory cards ThinkPad 365 2625 31 Make sure that any memory options are fully installed into their connectors A loose connection can cause an error Run the diagnostics See How to Run Diagnostics on page 51 If memory problems occur intermittently use the loop option to repeat the test FRUs should not be replaced because of a single un reproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as electrostatic discharge or software errors FRU replaceme
306. n configuration was changed For example check if the disk drive is from another computer 196 Read error occurred in the hibernation area of the HDD 1 Run the hard disk drive test 2 Hard disk drive 1XX 1 System board 2XX 1 Go to Memory 201 Memory data Checkout on So page 342 202 Memory line error 2 DIMM or DIMM 00 15 Adapter e 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 3 System board 301 303 304 305 3XX 301 Keyboard error 1 Go to Keyboard and Auxiliary Input Device Checkout on page 345 2 Keyboard 3 Video card 4 External numeric keypad 5 External keyboard 6 Keyboard mouse cable 7 System board ThinkPad 760 9546 9547 361 Symptom Error FRU Action in Sequence 601 6XX 601 Diskette drive or controller error 602 Diskette read error 1 Go to Diskette Drive Test on page 348 2 Diskette drive assembly 3 Diskette 4 System board 1 Go to Diskette Drive Test on page 348 2 Diskette 3 Diskette drive assembly 604 Unacceptable ID was read from the diskette drive 1 Go to Diskette Drive Test on page 348 2 Diskette drive assembly error 3 System board 11XX 1 Serial device 1101 Serial_A test failure 2 Communication cable 3 System board 17XX 1 Hard disk drive 170
307. n Suspend Mode When in suspend mode the following in addition to the four actions of standby mode occur The LCD is powered off The hard disk is powered off The CPU is stopped Notes 1 In the ThinkPad Features program the computer can be set to Will not suspend even if LCD is closed 2 Inthe ThinkPad Features program the computer can be set to suspend hibernate while docked 3 When the computer is powered with ac power and is used with one of the communication PC cards the computer enters standby mode the PC card and application program remain active 4 n the following conditions the computer cannot enter suspend mode While a communication link is running While the computer is attached to a Dock I Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 The LCD is closed 356 IBM Mobile Systems ThinkPad HMM Volume 3 e The keyboard is opened The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program e The battery condition is low The battery power indicator blinks orange Inthe ThinkPad features program the computer can be set to Hibernate when battery becomes low The default setting is suspend Either the PS2 OFF or PS2 SUS
308. n 8MB RAM Card SO DIMM Option 16MB RAM Card SO DIMM Option Keyboard Card Hard Disk Drive 540MB Hard Disk Drive 75H7616 75H7617 42H4047 75H7578 41H7463 U S 2625 model R6A R6G W9A W9G 42H4049 U S 2625 model R6A R6G W9A W9G 42H4051 U S 2625 model R6A R6G W9A W9G 75H7618 75H7619 42H4053 75H7579 41H7464 42H4055 42H4057 42H4021 88G1262 76H2997 75H7624 92G7290 88G1262 92G7296 75H7536 02K0486 U S 2625 model R6A R6G W9A W9G 720MB Hard Disk Drive 810MB Hard Disk Drive 1 08GB Hard Disk Drive PCMCIA Socket Assembly Processor IBM 5x86C 100MHz System Board 1MB VRAM System Board 1MB VRAM Japan Only Battery Pack Lower Cover Assembly Lower Cover Rubber Feet 2 DASD Devices Internal Diskette Drive Assembly U S 2625 model R6A W9A 85G8371 07H0392 39H2221 75H7622 40H4012 76H2982 76H2982 41H7438 76H3123 75H7609 41H7444 IBM Mobile Systems ThinkPad HMM Volume 3 Index FRU 13 14 16 16 17 External Diskette Drive with Cable U S 2625 model R6G W9G External Diskette Drive 3 Mode Japan Only External Diskette Drive Cable Japan Only CD ROM 4X Drive U S 2625 model R6G W9G Volume Control Card LED IR Board DC DC Board Sound Card 16 Bit U S 2625 model R6G W9G Sound Card No Audio U S 2625 model R6A W9A Upper Cover with Screws Gasket AC Adapter 35W Universal AC Adapter 35W
309. n daB keine Schrauben Federn oder andere Kleinteile fehlen oder im Geh use vergessen wurden Der Computer mu gesch ttelt und auf Klappergerausche gepr ft werden Metallteile oder splitter k nnen Kurzschl sse erzeugen Prima di accendere l elaboratore dopo che stata effettuata la sostituzione di una FRU accertarsi che tutte le viti le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all interno dell elaboratore Verificare ci scuotendo l elaboratore e prestando attenzione ad eventuali rumori eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi Antes de encender el sistema despues de sustituir una FRU compruebe que todos los tornillos muelles y dem s piezas peque as se encuentran en su sitio y no se encuentran sueltas dentro del sistema Compru belo agitando el sistema y escuchando los posibles ruidos que provocar an Las piezas met licas pueden causar cortocircuitos el ctricos 8 Mobile Systems ThinkPad HMM Volume r Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium Do not disassemble it recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Certaines batteri
310. n F3 e No activity under auto standby enabled by the ThinkPad Features program Events that cause the computer to exit or resume standby mode e Resume Any key operation Suspend Mode When in suspend mode the following in addition to the three actions of standby mode occur The LCD is powered off The hard disk is powered off The CPU is stopped Notes 1 In the ThinkPad Features Program the computer can be set to Will not suspend even if LCD is closed 2 When the computer is powered with ac power and is used with one of the communication PC cards the computer enters standby mode the PC card and application program remain active 3 The computer cannot enter suspend mode while a communication link is running Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 The LCD is closed ThinkPad 380 380D 385 385D 2635 197 The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program The battery condition is low The battery power indicator blinks orange Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program Events that cause the computer to exit or resume suspend mode e Resume The LCD is opened e Resume The
311. n is not the same as the installed devices How to Run Diagnostics on page 51 Diskette Drive Diskette Drive Checkout on page 34 Keyboard Auxiliary Device Mouse Pointing Device Keyboard Auxiliary Input Device Checkout on page 33 Memory related problems Memory Checkout on page 31 Operational Charging Checking Operational Charging on page 37 Other symptoms Such as LCD problems Symptom to FRU Index on page 41 and then use other miscellaneous symptoms tables Port Replicator Port Replicator Power Overload on page 40 POST does not complete No beeps error code are indicated Symptom to FRU Index on page 41 and then use the No Beep Symptoms table POST beeps but no error codes are displayed Symptom to FRU Index on page 41 and then use the Beep Symptoms table 30 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Go to POST detected an error and displayed numeric error codes Symptom to FRU Index on page 41 and then use the Numeric Error Codes table Power failure The power indicator does not go on or stay on Power Systems Checkout on page 35 Symptoms cannot be recreated Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 41 TrackPoint III will not work TrackPoint 1 Checkout on page 34 Me
312. nabled nondefective 2HD diskette is required 192 IBM Mobile Systems ThinkPad HMM Volume 3 FDD 1 represents the built in diskette drive FDD 2 represents the external diskette drive attached through the port replicator Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Go to the advanced diagnostic mode by pressing Ctrl A from the diagnostic menu Select FDD 1 or FDD 2 to run the diskette drive test Type Y Yes to the question on the screen Insert the blank diskette when instructed If the controller test detects an error FRU code 10 appears Replace the system board Op 0 6 If the controller test runs without errors the drive read write tests start automatically 7 f the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive Status Indicator Checkout If an LED problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the LEDs in the indicator panel should turn on for a moment soon after the computer is powered on Make sure that all LEDs turn on If the problems remains replace the following cards one at a time e Subcard e System board Power Systems Checkout To verify the symptom of the problem power on the computer us
313. nager format or they can be downloaded as PostScript files Go to http www pc ibm com cdt and then select the Technical information topic 612 IBM Mobile Systems ThinkPad HMM Volume Problem Determination Tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions Machine type and model e Processor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems 15 the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing 15 this the original reported failure e Reference Diskette Version and revision level Hardware configuration Print out print screen configuration from Reference Diskette currently in use BIOS level Operating system software and revision level Important To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have the same Reference Diskette
314. ncerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or Symptom Error FRU Action in Sequence No beep power on indicator 1 System board on and a blank LCD during 2 DC DC card POST 3 Video card 4 CPU card LCD backlight not 1 Reseat the LCD working or connectors LCD too dark or 2 LCD assembly 3 DC DC card LCD brightness cannot be adjusted or LCD contrast cannot be adjusted LCD screen 1 See important note unreadable or for LCD Related e Characters missing Symptoms pels or 2 Reseat all LCD e Screen abnormal or connectors e Wrong color displayed 3 LCD assembly 4 System board 5 Video card LCD has extra horizontal or vertical lines displayed LCD assembly Keyboard TrackPoint IIl Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Poo Reseat the keyboard connector on the video card Reseat the three keyboard cables on the keyboard card Keyboard Video card System board 366 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence TrackPoint IIl does not Work 1 Reseat the keyboard connector on the video card 2 Go to TrackPoint III Checkout on page 346 Keyboard Video card System board gua o Pointer moves automatically or does not work
315. nd function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description 1 Reserved F2 Fuel Gauge display on or off Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD CRT display switching F8 Screen expansion on or off no symbol on the key F9 Reserved F10 Reserved F11 Power management mode switching toggles High Power Intelligent Economy F12 Hibernation invocation 214 IBM Mobile Systems ThinkPad HMM Volume 3 Product Overview 380 380D 385 385D The following table shows an overview of the system features Feature Description Processor Intel Pentium 150 60 MHz 256K L2 cache Bus Architecture e PCI bus Memory standard 16MB on the system board Memory option One 144 pin DIMM slot 8MB 16MB 32MB parity DIMM max 48MB CMOS RAM 242 bytes Video e 12 1 inch 64K colors 800x600 pixel DSTN color LCD e 12 1 256K colors 800x600 pixel TFT color LCD Diskette Drive 1 44MB 3 mode 3 5 inch CD ROM Drive 8X transfer speed Hard Disk Drive e 1 08GB 2 5 inch IDE interface e 1 35GB 2 5 inch IDE interface e 24GB 2 5 inch IDE interface Port
316. nd the failing adapter or device or until all adapters or devices have been removed 5 If all adapters or devices have been removed and the problem remains replace the following IBM ThinkPad Dock FRUs one at a time Note If a replaced part did not resolve the problem put the original part back in the IBM ThinkPad Dock Do not replace non defective parts a Riser card b Main card c IBM ThinkPad Dock audio card If the problem goes away when you remove an adapter but replacing the adapter does not correct the problem replace the main card of IBM ThinkPad Dock I ThinkPad SelectaDock Docking System 573 FRU Removals and Replacements This section contains information on removals and replacements and locations The arrows in the removals and replacements show the direction of movement to remove a field replaceable unit FRU or to turn a screw to release the FRU The arrows are marked in numeric order to show the correct sequence of removal When other FRUs must be removed before removing the failing FRU they are listed at the top of the page Go to the removal procedure for each FRU listed remove the FRU and then continue with the removal of the failing FRU To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations on page 583 for internal cable connections and arrangement information Safety Notice 8 Translation on page 14 Before
317. nded to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms are trademarks or service marks of the IBM Corporation in the United States and other countries AIX AT EduQuest FaxConcentrator HelpCenter HelpClub HelpLearn HelpFax HelpWare IBM Micro Channel OS 2 Personal System 2 Portmaster PS 1 PS 2 PS Note Skill Dynamics SystemXtra ThinkPad Trackpoint TrackPoint II XGA 616 IBM Mobile Systems ThinkPad HMM Volume 3 The following terms are trademarks or service marks of other companies as follows ActionMedia DCA Intel Intel486 Lexmark Mylar Microsoft MMX PCMCIA PenDOS PenPoint Pentium PostScript Prism Prodigy QAPlus PRO RIPL VESA Intel Corporation Digital Communications Associates Inc Intel
318. ndicate the detail portion of the FRU which caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is defective or that the FRU was incorrectly installed ThinkPad 365X 365XD 2625 121 Device ID If an error is detected by the diagnostic tests a three digit device ID is displayed The device ID indicates the suspected device Icon Device Suspected Device ID D 001 System Board SystemBoard 003 Keyboard 007 Math Coprocessor 086 Pointing Device L 002 Memory Memory 050 Display Display g 017 Hard Disk Drive HDD 1 006 Diskette Drive FDD 1 2 066 External Diskette Drive FDD 2 080 PCMCIA S B 009 Parallel Parallel 011 Serial Serial Q 215 CD ROM CDROM 103 Infrared port Infrared 00 150 Audio ESS AudioDrive Sound Chip Audio 122 IBM Mobile Systems ThinkPad HMM Volume FRU Codes error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the referenced page before
319. nector on the video card 2 Select OK in the error Screen then set the time and date 3 Backup battery 4 System board 174 Configuration error Perform Checking the Installed Devices List on page 374 before changing any FRUs 1 Check device configuration 2 System board 3 Diskette drive assembly 4 Hard disk drive assembly 175 177 178 e 175 EEPROM CRC 1 error e 177 Supervisor password check sum error e 178 EEPROM is not functional 1 System board 183 Incorrect password entered at the supervisor password prompt 184 POP check sum error 1 Have the user examine the password 1 Reset the POP power on password in Easy Setup 360 IBM Mobile Systems ThinkPad HMM Volume Symptom Error FRU Action in Sequence 185 The startup sequence is not valid Suspect that power was off when the startup sequence was being updated 186 188 EEPROM CRC 2 error 1 Reset the startup sequence in Easy Setup 1 System board 1 Set the system identification using the ThinkPad Hardware Maintenance Diskette Version 1 20 190 Depleted battery pack was installed when the power was on 1 Go to Checking the Battery Pack on page 351 191XX 1 System board PM initialization error 2 CPU card 195 1 Check if the The configuration read from the hibernation area does not match the actual configuratio
320. ngapore U K 25H2215 3 France Germany Spain 25H2209 4 Italy 25H2223 5 Australia New Zealand 25H2205 6 Denmark 25H2211 7 Israel 25H2225 8 Bangladesh Pakistan Sri Lanka 25H2213 South Africa 9 Switzerland 25H2221 10 Thailand 25H2219 544 IBM Mobile Systems ThinkPad HMM Volume 3 2 Prong Slim Colombia U S Venezuela Korea Japan Hong Kong Singapore U K France Germany Spain Italy Australia New Zealand Denmark Israel Bangladesh Pakistan Sri Lanka South Africa Switzerland Thailand 3 Prong Slim Colombia U S Venezuela Korea Japan Hong Kong Singapore U K France Germany Spain Italy Australia New Zealand Denmark Israel Bangladesh Pakistan Sri Lanka South Africa Switzerland Thailand 13H5264 13H5264 13H5273 14F0033 13H5270 13H5270 13H5276 13H5270 13H5270 13H5279 13H5270 13H5264 76H3516 76H3535 76H3526 76H3524 76H3518 76H3530 76H3514 76H3520 76H3532 76H3522 76H3528 76H3516 ThinkPad 760 9546 9547 545 546 IBM Mobile Systems ThinkPad HMM Volume 3 ThinkPad SelectaDock Docking System Read This Firsts eee de hho one tes 548 General Preparation 550 Checkout Guide 551 Power Supply 552 Checking the Installed Devices List 554 Printer nt wre sonum we ee 554 External Display 555 External Keyboard 556 How to Run the Diagnostics
321. normal use LCD panel cracked by excessive force or being dropped Scratched cosmetic parts Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card Damage caused by foreign material in the diskette drive slot Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD ROM drive damage caused by excessive force shock or from being dropped Fuses blown by attaching a non supported device Forgotten computer or hard disk password making computer or hard disk unusable 94 IBM Mobile Systems ThinkPad HMM Volume 3 If the following symptoms are present they may indicate damage caused by non warranted activity Missing parts may be a symptom of unauthorized service or modification e HDD spindles can become noisy if subjected to excessive force or if the HDD is dropped e 19990303 errors can be caused by exposure to strong magnetic fields How to Disable the Power On Password Important This information is not available in this online HMM format See your IBM Servicer or IBM Authorized Dealer for this procedure Supervisor and Hard Disk Passwords The Supervisor Password and the Hard Dis
322. ns 4 s PEA 164 Parts Listing 365X 365XD 2625 170 ThinkPad 380 3800 385 385D 2635 183 Read This First 185 Checkout Guide 2 2 eee 189 Symptom to FRU Index 199 Related Service Procedures 210 Product Overview 380 380D 385 385D 215 FRU Removals and Replacements 216 Locations 2242 2 ebb ee 249 Parts Listing 380 385 2635 2 252 ThinkPad 560 2640 263 Read his Fits Ge monente UE 265 Checkout Guide 268 Symptom to FRU Index 279 Related Service Procedures 291 Product Overview 560 296 FRU Removals and Replacements 297 Locations x x04 of Rue ee dual e ws 321 Copyright IBM Corp 1997 vii Parts Listing 560 2640 325 ThinkPad 760 9546 9547 335 Read This First 338 Checkout Guide 341 Symptom to FRU Index 359 Related Service Procedures 372 Product Overview 760 377 FRU Removals and Replacements 382 LCD Removal and Replacement 427 LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29 9029 ink nece ee Road cage we ne 428 LCD Unit 12 1 SVGA P N 29H9226 ASM P N Z3b6599 ab ciini ater ae See ae GU 433 LCD Unit 10 4 SVGA P N 29H9227 439
323. nt should only be considered when a recurring problems exits Flash Memory BIOS system setup programs and some diagnostic utilities are stored in flash memory Flash Memory Update A flash memory update is required for new versions r When Updating Flash Memory During the flash update do not Power off the computer Disconnect the AC Adapter Remove the battery Lift the keyboard Press any key m Attention On certain systems updating flash memory can reset all customer s configuration settings to the default values The following steps bypass the CONFIG SYS and AUTOEXEC BAT files so the customer s configuration setting are not reset to the default values To update the flash memory 1 9 RON 32 Power off the computer Install the battery pack and connect the AC Adapter Insert the update diskette in drive A Power on the computer When the message Starting PC DOS appears press F5 to bypass the CONFIG SYS and AUTOEXEC BAT At the prompt select Country Language then press Enter Follow the instructions on the screen IBM Mobile Systems ThinkPad HMM Volume 3 Keyboard Auxiliary Input Device Checkout Disconnect the external keyboard and mouse then try the internal keyboard If the internal keyboard works correctly replace the external keyboard or mouse If the internal keyboard does not work correctly or an unexpected character appears make sure that the three flexibl
324. nt the first drive in the system configuration for each type of device Similarly the HDD 3 FDD 2 or PCMCIA 2 icons represent the second drive usually attached through a port replicator or an expansion unit The HDD 2 icon represents the hard disk drive in the UltraBay Printer Test the printer by connecting it to the computer before testing it on the IBM ThinkPad Dock I 1 Make sure the printer is correctly connected and the power is turned on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs correctly connect a wrap plug on the parallel connector on the rear of IBM ThinkPad Dock and run the advanced diagnostic tests to determine the failing FRU If the advanced diagnostic tests with the wrap plug connected did not detect a failure replace the printer cable If the problem is not corrected do one of the following Ifthe printer is attached to the parallel connector of IBM ThinkPad Dock I replace the main card of IBM ThinkPad Dock I Ifthe printer is attached to the parallel connector on the adapter replace the FRUs in the following order one at a time until the problem is corrected 554 IBM Mobile Systems ThinkPad HMM Volume 3 Note If the replaced parts did not resolve the problem put the original parts back in the IBM ThinkPad Dock I Do not replace non defective part
325. ntil you find the failing FRU 7 Ifthe problem remains replace the following FRUs one at atime Do not replace a non defective FRU e DC DC card e System board LCD assembly e Processor card OAD e ThinkPad 365 2625 49 Related Service Procedures This section provides information about the following e System Status Indicators e I O Status Indicators How to Run Diagnostics on page 51 System Key Combinations on page 57 System Status Indicators The system status indicators show the current computer status in different colors amber and green Symbol Color Meaning Blinking Speaker sounds green Green Battery fully charged Amber 1 minute or less of battery power left Green Battery charging Off Battery charged Battery must be installed for proper reading Amber PC card in use Amber Diskette drive in use E Amber Hard disk drive in use Green Keys in Num Lock mode 2 Green Keys in Caps Lock mode D Green Keys in Scroll Lock mode Green Computer in suspend mode Green Computer powered on I O Status Indicators The I O status indicators on the front panel of the CD ROM drive or the FDD drive indicate the current status status Amber CD ROM in use Green Disk Drive in use 50 IBM Mobile Systems ThinkPad HMM Volume 3 How to Run Diagnostics The QAPlus PRO diagnost
326. oard Unit Arabic 46H5790 Belgian 46H5788 Canadian French 46H5796 Danish 46H5787 Dutch 46H5785 French 46H5782 German 46H5781 Greek 46H5794 Hebrew 46H5791 Italian 46H5783 Japanese 46H5797 Latin Spanish 46H5795 New World Spanish Norwegian 46H5789 Portuguese 46H5792 Russian 46H5798 Spanish 46H5786 Swedish or Finnish 46H5784 Swiss 46H5799 Turkish 46H5793 U K English 46H5780 U S English 46H5779 ThinkPad 760 9546 9547 515 Model 760XD 9546 IBM Mobile Systems ThinkPad HMM Volume 3 516 Index Part 760XD 12b 12c 14a 14b 15 16a 16b 16c 18a 18b 18c 18d 19a 19b 19c 20 LCD Assembly 12 1 XGA TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint 1 Cap Keyboard See Keyboard Section Upper Shield Case Video Card Acoustic Spacer Volume Connection Cable Mic Connection Cable DSP Card FDD Connector Cable Rear Shield Case left Rear Shield Case right System Board XGA PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 3 GB EMI Sheet Rear Connector Door Base Cover For Japan PC Card Door Name Label Thermal Rubber Sheet Shield Plate right Shield Plate left DIMM Adapter Card 8 MB Lower Spacer 46H5735 29H9497 46H5736 46H5889 69H8404 39H7038 39H7035 84G6536 29H9213 46H5770 46H5495 82H8965 29H9210
327. ode is displayed see if the error symptom is listed in the Symptom to FRU Index on page 359 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout in the Common Devices Checkout section for more information How to Diagnose Multiple FRUs If the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUS try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change 338 Mobile Systems ThinkPad HMM Volume What to Do First The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number and serial number 9 Customer s name and address ocoORON o Before checking problems with the computer determine whether the damage applies the warranty by referring to the following Note for Warranty During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by
328. om Error FRU Action in Sequence No beep power on indicator on and a blank LCD during POST 1 System Board LCD backlight not working or e LCD too dark or LCD brightness cannot be adjusted or LCD contrast cannot be adjusted 1 Reseat the LCD connectors 2 LCD Assembly LCD screen unreadable or Characters missing pels or e Screen abnormal or e Wrong color displayed 1 See important note for LCD Related Symptoms 2 Reseat all LCD connectors 3 LCD Assembly 4 System Board 286 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence LCD has extra horizontal or vertical lines displayed LCD Assembly Keyboard TrackPoint IIl Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Reseat the keyboard cable on the system board 2 Keyboard 3 System Board TrackPoint IIl does not Work 1 Reseat the keyboard cable on the system board 2 Go to TrackPoint III Checkout on page 271 Keyboard 4 System Board e Pointer moves automatically or does not work correctly 1 See TrackPoint Ill Checkout on page 271 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 System Board Batter
329. onnection Cable Mic Connection Cable ESS Card Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Ni MH HDD Removable Strap Hard Disk Drive 810 MB 12 7 mm EMI Sheet Rear Connector Door Base Cover PC Card Door Name Label Thermal Rubber Sheet DIMM Cover DIMM Adapter Card Lower Spacer FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly Diskette Drive 3 mode Diskette Drive Removable Strap Lower Shield 46H5355 29H9497 39H7036 29H9220 39H7037 39H7038 39H7035 84G6536 29H9212 29H9207 29H9211 29H9210 46H5353 29H9200 29H9199 39H7019 39H7018 29H9233 29H9236 29H9366 39H7031 29H9185 46H5358 29H9238 66G9228 82H8966 69H8422 29H9296 29H9194 29H9239 29H9196 29H9193 29H9189 39H7028 39H7030 29H9187 29H9215 29H9230 29H9237 29H9202 ThinkPad 760 9546 9547 501 Index Parts 760L 28 CPU Card 90 MHz Pentium 29H9198 U S 9547 model 001 UOA UOR CPU Card 120 MHz Pentium 29H9297 29 Heat Sink Pentium 90MHz 39H7005 U S 9547 model 001 UOA UOR Heat Sink Pentium 120MHz 39H7006 30 See Misc Parts 31 Modem Bracket Assembly 46H5360 32 DC DC Card 83H5375 33 See Misc Parts 34 Power Switch Actuator 29H9209 35 Power Switch Button 29H9191 36 Rear IR Assembly 29H9214 37 Keyboard Base 29H9218 38 Keyboard Cable 29H9222 39a Speaker right 29H9225 39b Speaker left 39H6983 39c Speaker Holder
330. onnects the active antenna unit or Connector antenna cable Using the Front Panel The following table shows how to operate all functions of the TV Tuner with the controls on the front panel Key Function Turns on the TV Tuner This key is used only when the computer is turned on Hot Key Switches computer Ey display and TV screen Up Increases the value of parameters Channel Number Color Tint Brightness Contrast Auto Tuning Sensitivity On screen Message Selection Down Decreases the value of parameters Channel Number Color Tint Brightness Contrast Auto Tuning Sensitivity On screen Message Selection 600 IBM Mobile Systems ThinkPad HMM Volume 3 Key Function Function Fn Selects a function mode to adjust each function parameter See Using the Function Key on page 601 TV Ext Switches the displayed video source between the receiving TV broadcast program and external devices such as VCR video camera recorder laser disk and so on Using the Function Key Each time you press the Function key Fn one of the following messages called On Screen Message appears at the top left corner of the LCD The changed values are automatically saved when you return to the TV Channel On Screen message The values are not saved when you power off the TV Tuner without returning to this message Message on LCD
331. ontroller test detects an error FRU code 10 appears Replace the system board 4 lf the controller test runs without errors the drive read write tests start automatically 5 f the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive Status Indicators Checkout If a status indicator LED problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the LEDs in the status indicator panel turn on for a moment soon after the computer is powered on Verify that all indicators turn on correctly If some of the indicators do not turn on replace the LED indicator card If the problem still remains replace the keyboard card Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources as follows 1 Remove the battery pack diskette drive and hard disk drive 2 Connect the AC Adapter and check that power is supplied 3 Install the diskette drive or hard disk drive one at a time and check that power is supplied from each power source 4 Disconnect the AC Adapter remove the hard disk and diskette drive and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check listed below Checking the AC Adapter on page 101 e Checking Operational Chargin
332. oose IBM Mobile Systems ThinkPad HMM Volume 3 PO e Replace the DC DC card Ifthe problem is not corrected replace the system board e If the problem is still not corrected go to Undetermined Problems on page 371 e If the voltage is not correct go to the next step Unplug the AC Adapter cable from the ac power outlet and wait five minutes or longer to allow the over voltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defective adapter Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 5096 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and leave it to return to room temperature Reinstall the battery pack If the charge indicator still does not turn on replace the battery pack Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 10096 of its capacity This protects the battery pack from being overcharged or having a shortened life Do t
333. op option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to select a device Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program IBM Mobile Systems ThinkPad HMM Volume 3 Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc RON The error log is not saved when the system is powered off Diagnostic Error Codes If an error is detected the following appears Large X on the left side of the device icon e Device ID three digit Error code two digit e FRU code four digit J Start Restart 1 X8 SystemBoard Memory Display HDD FDD 1 PCMCIA Parallel DEV 001 FRU 02 ERR 0010 le Q E Serial P CDROM Infrared Audio FDD 2 amp Exit m The device ID and error code are used to i
334. or metal flakes can cause electrical short circuits Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables r Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery 21 6 IBM Mobile Systems ThinkPad HMM Volume 1010 Battery Pack Turn the computer upside down Pull up the battery pack latch push it back and then pull up the battery pack Qj ThinkPad 380 380D 385 385D 2635 217 1020 DIMM Card Backup Battery m Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connecto
335. original parts back in the IBM ThinkPad Dock Do not replace non defective parts a Keyboard cable b Main card of IBM ThinkPad Dock How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK 1 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen Select Tool to install the tools 8 Select a device press the Spacebar and install the tool Multiple devices can be selected by repeating this step A mark appears beside the selected devices 9 Select OK and press Enter if the selection is OK 10 Select a device and press Enter to start the tests 11 Select Test All to test all devices 12 Select Loop Test to run the tests in a repeated loop x A loop option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to select a device Repeat this Step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 13 To exit the loop keep pressing Ctrl Pause until
336. ork check the configuration in the ThinkPad Features program If the configuration of the TrackPoint Ill is disabled select Enable to enable it If this does not correct the TrackPoint Ill problem continue with the following The TrackPoint Ill does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement Stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard flexible cables e Replace the keyboard e Replace the subcard e Replace the system board Diskette Drive Test Do the following to isolate the problem to a controller drive or diskette A scratch write e
337. orporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in this document in other countries and the information is subject to change without notice Consult your local IBM representative for information on the products services and features available in your area Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative Copyright International Business Machines Corporation 1997 All rights reserved Note to U S Government users Documentation related to Restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ii IBM Mobile Systems ThinkPad HMM Volume 3 About This Manual This manual contains service and reference information for IBM ThinkPad 365 380 385 560 760 and SelectaDock products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively The manual is divided into sections as follows The Introduction section provides general information guidelines and safety information required to service computers The product specific sections include service referen
338. ot record on the hard disk is recognized and system status is restored from the hard disk to resume operation Port Replicator Power Overload If power shutdowns occur intermittently when using PCMCIA 2 devices via a port replicator suspect a current overload Some PCMCIA devices use much power if the maximum usage of each device occurs simultaneously the total current will exceed the limit thereby causing a power shutdown Isolate this problem by removing one of the devices and use the computer under the same condition to see whether a power shutdown occurs Do this procedure for all devices then determine the cause 358 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action in Sequence column If a FRU did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 371 Note For IBM devices not supported by dia
339. ote In step 1 gently pushing the shaded area 1 lift the switch cover halfway up as shown Then pull the switch lever out to remove 398 IBM Mobile Systems ThinkPad HMM Volume 3 85G0023 Models 760C 760L 760E 760EL 6 mm CD ROM Models 2 Notes 1 Step is a DSP model unique step DSP models are e Models 760C 760E 760CD 760ED 760XD 2 In step H gently push the levers to avoid flexing them ThinkPad 760 9546 9547 399 Models 760XL 760XD For Models 760XL or 760XD raise the system board assembly a bit to disconnect the DIMM adapter card in step Be careful not to damage the IR flexible cable under the DIMM adapter card Then remove the IR flexible cable in step When replacing Refer to the following figure to locate the DIMM adapter card Make sure that the connector of the DIMM adapter card is connected firmly A loose or wrong connection causes memory error 400 IBM Mobile Systems ThinkPad HMM Volume Other Models ThinkPad 760 9546 9547 401 When replacing When replacing the power switch align the power switch and power actuator in step H of the following figure Check that the power switch operates correctly before tightening any screws Video Card N Base Cover 402 IBM Mobile Systems ThinkPad HMM Volume 3 1125 Upper Shield Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1
340. other device occupies the connector remove it first 6 Go to General Checkout and follow that procedure 7 Ifthe advanced diagnostic device test does not find an error suspect a problem with the port replicator or the system expansion bus 8 Power off the computer and reconnect the port replicator 9 Power on the computer and run the following advanced diagnostic tests Serial port test with the wrap plug installed on the replicator e Parallel port test with the wrap plug installed on the replicator e POMCIA 2 test with the PC test card installed e FDD 2 FDD 1 if no drive is installed the computer drive test on the failing device 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when using the replicator replace the replicator If power shut downs occur intermittently when using PCMCIA 2 devices via a port replicator suspect an over current problem Some PCMCIA devices use more power if the maximum usage of each device occurs simultaneously the total current will exceed the limit thereby causing a power shut down Isolate this problem by removing one of the devices and use the computer under the same condition and see whether a power shut down occurs Do this procedure for all devices then determine the cause Customer purchase of the larger AC adapter 50
341. pend command is set in the ThinkPad Features program Events that cause the computer to exit or resume suspend mode Resume The LCD is opened e Resume The keyboard is closed e Resume The real time clock alarm is signaled e Resume The ring indicator RI is signaled by a serial or PCMCIA device e Resume The Fn key is pressed e Resume An external keyboard key is pressed while operating with ac power e Exit Timer conditions are satisfied for entering hibernation mode Hibernation Mode When in hibernation mode the following occurs The system status RAM VRAM and setup data are stored on the hard disk The system is powered off Notes 1 In the ThinkPad Features program the computer can be set to suspend hibernate while docked 2 The computer cannot enter hibernation mode when Itis powered with ac power and a communication PC card is used e The computer is attached to a DOCK Any of the following events can cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 Timer conditions are satisfied in suspend mode Acritical low battery condition occurs e The PS2 HIBernation command is set in the ThinkPad Features program ThinkPad 760 9546 9547 357 The following event causes the computer to exit hibernation mode The power on switch is turned on When power is turned on the hibernation history in the bo
342. place the FRU that is indicated by the two leftmost digits first then replace the FRU that indicated two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the reference page before replacing the FRU FRU Code FRU 10 System Board 30 Reserved 32 External Keyboard 33 External Mouse 40 LCD Assembly 45 External CRT 284 IBM Mobile Systems ThinkPad HMM Volume 3 FRU Code FRU 50 1 Reseat the Diskette Drive FDD 1 2 Diskette Drive FDD 1 51 1 Reseat the Diskette Drive FDD 2 2 Diskette Drive FDD 2 60 1 Reseat the Hard Disk Drive 2 Hard Disk Drive 72 PCMCIA Slot Assembly If the problem still remains after replacement of the FRUs go to Undetermined Problems on page 290 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System Board One beep and a blank unreadable or flashing LCD 1 Reseat the LCD connector 2 LCD Assembly 3 System Board One beep and the message Unable to access boot Source Boot device System Board long two short beeps and a blank or unreadable LCD System Board 2 LCD Assembly One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully
343. ptom table ThinkPad 760 9546 9547 341 Symptoms Verified Go to Symptoms cannot be Use the customer re created Intermittent reported symptoms and problems go to Symptom to FRU Index on page 359 Memory Checkout DIMMs are available for increasing memory capacity Note Models 760XL and 760XD have a dip switch on the DIMM adapter card When a 64MB 2 bank DIMM is installed the dip switch is located to the left see Case 2 and the base memory 8MB on the DIMM adapter card is disabled The 64MB 2 bank DIMM can be installed only in slot 2 If the card is installed in slot 1 the card will not be recognized as 64MB DIMM Case 1 Case 2 Slot 1 Slot 2 Slot 1 Slot 2 Dip Switch 342 IBM Mobile Systems ThinkPad HMM Volume Models 760C 760CD 760L 760LD DIMM Displayed Value OMB 7808KB 8MB 16000KB 12MB 20096KB 16MB 24192KB 20MB 28288KB 24MB 32384KB 28MB 36480KB 32MB 40576KB Displayed Value Models 760E 760ED 760EL 760ELD 760XL 760XD Base Memory DIMM Base Memory 8MB 16MB OMB 7808KB 16000KB 8MB 16000KB 24192KB 16MB 24192KB 32384KB 24MB 32384KB 40576KB 32MB 40576KB 48768KB 40MB 48768KB 56960KB 48MB 56960KB 65152KB 64MB 73344KB 81536KB ThinkPad 760 9546 9547 343 Memory errors might s
344. public Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5273 Japan 13H5276 Argentina Australia New Guinea New Zealand Papua Paraguay Uruguay 13H5279 Bangladesh Pakistan South Africa Sri Lanka 332 IBM Mobile Systems ThinkPad HMM Volume 3 For 3 pin power cords Note The grounded adapter is required for full MPRII compliance IBM Power Used in These Countries Cord Part Number 25H2205 Argentina Australia New Guinea New Zealand Papua Paraguay Uruguay 25H2207 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 25H2209 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 25H2211 Denmark 25H2213 Bangladesh Pakistan South Africa Sri Lanka 25H2215 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman
345. quare callouts to show the correct sequence of removal Any FRUs that must be removed before removing the failing FRU are listed at the top of the page To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations on page 478 for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedure r Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables 382 IBM Mobile Systems ThinkPad HMM Volume 3 1010 Rear Connector Door Remove the center latch then remove the rear connector door by flexing ThinkPad 760 9546 9547 383 1020
346. r disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Turn the computer upside down B EH B HEB When replacing Make sure the plus side is on top when replacing the backup battery Step Location Quantity Length DIMM cover 1 Note Only loosen the screw in step H 218 IBM Mobile Systems ThinkPad HMM Volume 3 1030 Keyboard Unit e Battery Pack 1010 Step Location Quantity Length Base cover 1 M 2 5 x 25mm Base cover 4 M 2 5 x 6mm Note When replacing make sure you use the correct screw E Turn the computer over again Front view ThinkPad 380 380D 385 385D 2635 219 220 IBM Mo 1040 CD ROM FDD Assembly e Battery Pack 1010 e Keyboard Unit 1030 Note Be careful that the computer does not fall backward when the CD ROM FDD assembly is removed Du Rear view S gt Bl m Step Location Quantity Length Bracket 2 M2 5 x 6mm aH Base cover 4 2 5 ThinkPad 380 3800 385 385D 2635 221 Models 380 385 Blank Bezel EH FDD Bezel FDD
347. r LCD 11 3 inch 65 536 colors 800x600 pixel TFT color LCD 10 4 inch 256 colors 800x600 pixel DSTN color LCD 11 3 inch 256 colors 800x600 pixel DSTN color LCD Diskette Drive For 365X built in for 365XD external 1 44MB 2 mode 3 5 inch 1 44MB 3 mode 3 5 inch for Japan Hard Disk Drive 720MB 2 5 inch IDE 810MB 2 5 inch IDE 1 08GB 2 5 inch IDE 1 35GB 2 5 inch IDE 2 1GB 2 5 inch IDE Port Headphone Microphone Stereo Line In Port Replicator Audio ESS AudioDrive Sound Chip Internal speaker Mechanical volume CD ROM For 365XD built in 5 inch X4 X6 or X8 speed IDE interface Infrared Transfer Rear IR port IrDA 1 0 compliant 115K bps PCMCIA Cards One Type III or two Type II 126 IBM Mobile Systems ThinkPad HMM Volume 3 FRU Removals and Replacements This section contains information about removals and replacements Do not damage any part Only certified and trained personnel should service the computer The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal When other FRUs must be removed before removing the failing FRU they are listed at the top of the page To replace a FRU reverse the removal procedure and follow any notes
348. r for Port Replicator IR Port External Input Device Connector External Display Connector Serial Connector Parallel Connector External Diskette Drive Connector Power Jack Line out Headphone Jack Line in Jack Microphone Jack Power Switch ThinkPad 365X 365XD 2625 167 Power On Password Jumper Pads The power on password jumper pads are found on the system board near the backup battery as shown in the figures 1 Push out the door at Fl 2 See How to Disable the Power On Password on page 95 to cancel the power on password Apply the short across the Power On Password Jumper Pads at Warning When using a metal tool to short the two jumper pads make sure the metal tool does not touch any metal parts other than the two jumper pads 168 IBM Mobile Systems ThinkPad HMM Volume 3 Notes ThinkPad 365X 365XD 2625 169 Parts Listing 365X 365XD 2625 Model 365X Diskette Drive e IBM Mobile Systems ThinkPad HMM Volume 3 170 Index System Unit 365X 1 NO NS NS LCD Panel See page 174 Top Cover Keyboard See page 178 Battery Pack Hard Disk Drive 720 MB Order either of the below 810MB hard drives Hard Disk Drive 810 MB Hard Disk Drive 810 MB Hard Disk Drive 1 08 GB Hard Disk Drive 1 35 GB Bracket Kit HDD Keyboard Card Assembly Miscellaneous Cable Kit Keyboard Card to Syste
349. r videos on the IBM TFT color notebook computer The computer changes to TV reception when the removable diskette drive is replaced with the TV Tuner The TV screen and normal computer display are easily switched by using the Hot key on the front panel of the TV Tuner Identifying Names and Functions The following figure and table show the names and functions of each part of the TV Tuner Icons Functions Front Panel Used to change the TV channels switch TV mode to computer mode and operate most functions of the TV Tuner H Headphone Jack Connects the headphones Q El Power Shows the TV Tuner is powered on Indicator Power Powered on and off the TV Tuner Switch Hot Key Switches between the TV screen and 26 computer screen B Up Switch Increases the value such as the ED channel number Down Switch Decreases the value such as the channel number Common Devices Checkout 599 Y Icons Functions Function Key Enters the mode to change the value of Fn each function such as TV channel or color contrast See Using the Function Key on page 601 E Switches the TV mode or external Switch video mode Volume Controls the speaker volume Knob A Audio In Connects the audio in connector of the Jack AV cable Video In Connects video in connector of the AV Jack cable RF C
350. ral Preparation on page 550 This index also can be used to help you decide which FRUs to have available when servicing the IBM ThinkPad Dock I Numeric error codes show the errors detected in the POST or system operation Xs when included in the error code can be any number FRU codes are used for errors detected by diagnostic tests If no error codes are available use narrative symptoms If the symptom is not listed or you cannot correct the problem using this index go to Undetermined Problems on page 573 If you cannot correct the problem using this index go to Undetermined Problems on page 573 IMPORTANT 1 Before replacing any SCSI device verify that there are no duplicate SCSI ID settings 2 Make sure that there are no conflicts of hardware Settings such as interrupt level memory address DMA channel and I O address 3 If you have both an error message and an incorrect audio response diagnose the error message first 4 f you cannot run the advanced diagnostic tests but did receive a POST error message diagnose the POST error message 5 If you did not receive an error message look for a description of your error symptoms in the first part of this index 6 Check all power supply voltages before you replace the main card riser card and audio card of the IBM ThinkPad Dock See Power Supply on page 552 ThinkPad SelectaDock Docking System 565 Numeric Error Codes 101
351. rected replace the device and then the system board DSP Card Checkout Models 760C 760CD 760E 760ED 760XD 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Select DSP and run the diagnostic tests 3 Ifthe test detects a DSP card problem replace the DSP card Audio ESS Card Checkout Models 760L 760LD 760EL 760ELD 760XL 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Select Audio and run the diagnostic tests 3 Ifthe test detects a audio ESS card problem replace the audio ESS card TrackPoint Ill Checkout If the TrackPoint 111 does not work check the configuration in the ThinkPad Features program If the configuration of the TrackPoint Ill is disabled select Enable to enable it If this does not correct the TrackPoint Ill problem continue with the following The TrackPoint Ill does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement Stops in a short period of time If a click
352. removing any FRU power off the ThinkPad Dock and computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables Warning The main board adapters and circuit boards on the drives are sensitive to and can be damaged by electrostatic discharge Establish personal grounding by touching a ground point with one hand before touching these units Note An electrostatic discharge ESD strap must be used to establish personal grounding 574 IBM Mobile Systems ThinkPad HMM Volume 3 1010 SelectaDock Make sure the security key is in the unlock position 1020 Rear Panel Option Card Cover Option Rear Panel ThinkPad SelectaDock Docking System 575 Option Card Cover If installed IBM Mobile Systems ThinkPad HMM Volume 3 576 1030 Upper Cover e SelectaDock Base Model 1010 Rear Panel Option Card Cover 1020 Inside view Step Length Quantity Memo M 2 6 x 5 mm 2 Self tap Black B M 2 6 x 5 mm 1 Self tap 3 M 2 6 x 8 mm 3 Black ThinkPad SelectaDock Docking System 577 1040 Fan Assembly SelectaDock Base Model 1010 Rear Panel Option Card Cover 1020 Upper Cover 1030 Step Length Quantity Memo M 2 6 x 5 mm 3 Self tap B M 2 6 x 5 mm 2 Self tap 1050 LCD Panel SelectaDock Base Model 1010 Rear Panel Option Card Cover 1
353. rive Mounting Tray Mounting Tray Bezel Model 3510 External Keyboard Mouse Keyboard Cable Mouse Mouse Ball and Pop Off Retainer Mouse Ball and Twist Off Retainer Mouse New Style Mouse Retainer Ring Miniature Mouse Enhanced Keyboards 101 102 Key 606 Country Arabic Belgian Canadian French Cyrillic Danish Dutch French German Greek Hebrew Italian Latin American Spanish Norwegian Portuguese Russian Cyrillic Spanish Swedish Finnish Swiss Swiss French Swiss German Turkish U K English U S English E ME A use only U S English Yugoslavian 85F0002 64F4127 85F0063 33F8464 34F0025 57F2870 92F0330 32G4089 32G0084 92F0412 92F0167 38F8647 38F8646 85F0022 85F0021 38F8681 38F8682 92F0167 92F0269 92F0268 72X8537 61X8923 33F8461 33F8462 33G5420 33G5417 95F5723 1391490 1391414 1392011 1393866 1391407 1391511 1391402 1391403 1393285 1391408 1393395 1392015 1391409 1391410 1395622 1391405 1391411 1391412 1395881 1395882 1393286 1391406 1396790 1392090 1393669 IBM Mobile Systems ThinkPad HMM Volume 3 Optional Enhanced Keyboards 101 102 Key with PS 2 Style Cable 59G7980 with AT Style Cable 59G7981 with 25mm PS 2 Trackball 59G7982 with 25mm Serial Trackball 59G9757 Keybutton Kits 101 102 Key Keybutton Kits R Belgian 1392033 Keybutton Kits R Canadian French 1392032 Keybutton Kits R Danish 1392026 Keybutton Kits R Dutch 1392034 Ke
354. rrectly See Power Systems Checkout on page 100 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Internal diskette drive or CD ROM drive DIMM h PC Cards 4 Power on the computer Determine if the problem has changed 6 Ifthe problem does not occur again reconnect the removed devices one at a time until you find the failing FRU 7 Ifthe problem still remains remove the backup battery and wait for 3 minutes then replace the backup battery and set current date and time 8 Determine if the problem has changed 9 If the problem remains replace the following FRUs one at a time Do not replace a non defective FRU e Keyboard card LCD assembly e System board CPU card e 116 IBM Mobile Systems ThinkPad HMM Volume Related Service Procedures This section provides information about the following e Status Indicators How to Run the Diagnostics on page 120 Diagnostic Error Codes on page 121 Error Log on page 121 e Checking the Installed Devices List on page 123 Password Combinations POP HDP PAP on page 124 How to Run a
355. rror is detected replace the FRU indicated Rerun the test to verify that no more errors exist 48 IBM Mobile Systems ThinkPad HMM Volume 3 Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate non defective FRUs Verify that all attached devices are supported by the computers Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 35 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non IBM devices Devices attached to external connectors Printer mouse and other external devices Battery pack Hard disk drive Diskette drive or the device attached to the diskette drive connector DIMM card CD ROM Sound card Port replicator Keyboard Keyboard card Note Remember that removing the hard disk drive or any adapter or device might cause configuration errors Ignore error code 174 4 Power on the computer Determine if the problem has changed 6 If the problem does not occur again reconnect the removed devices one at a time u
356. runs with the AC Adapter If it runs correctly with the AC Adapter check the system board If the problem still remains replace the following FRUs one at a time IBM Mobile Systems ThinkPad HMM Volume 3 a DC DC card b System board If the problem is not resolved when the system board is replaced go to Undetermined Problems on page 371 e Ifthe voltage is outside the normal voltage range do one of the following Try these test procedures in a different car if one is available Replace the Car Battery Adapter if the computer works correctly with the AC Adapter Note If the output voltage from the cigarette lighter Socket of the car is less than 10 5 V dc a continuous noise may be heard The condition of the car battery should be checked by appropriate Service personal Checking the Backup Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the keyboard and remove the diskette drive CD ROM drive the battery pack and the hard disk drive 3 Remove the top cover and keyboard unit 4 Open the keyboard unit then remove the keyboard card 5 Remove the backup battery from the keyboard card Refer to 1200 Backup Battery Speaker Standby Battery on page 425 to remove the battery 6 Measure the voltage of the backup battery See the following figure ThinkPad 760 9546 9547 353 Wire Voltage V dc Red 2 5 to 3 7 Black Ground
357. s 1 Adapter 2 Main Card of IBM ThinkPad Dock External Display If the screen is rolling replace the external display If the problem is not corrected replace FRUs in the following order one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the IBM ThinkPad Dock Do not replace non defective parts e If the external display is attached to the IBM ThinkPad Dock I 1 Main Card of IBM ThinkPad Dock e If the external display is attached to the display adapter 1 Display adapter 2 Main card of IBM ThinkPad Dock 3 Riser card If the screen is not rolling do the following to run the display self test 1 Power off IBM ThinkPad Dock and the external display 2 Disconnect the external display signal cable from the IBM ThinkPad Dock I 3 Power on the external display 4 Turn the contrast control to its maximum position 5 Turn the brightness control to its center position Check for the following conditions The screen should be white or light gray with a black margin see the appropriate display manuals for the correct self test condition The screen contrast and brightness controls should vary the intensity of the screen ThinkPad SelectaDock Docking System 555 If the external display does not meet these specifications replace the external display If the external display meets these specifications replace FRUs in the
358. s or modified options can give false errors and invalid System responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 212 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Systems Checkout on page 193 POST does not complete No beeps or error codes are displayed Symptom to FRU Index on page 199 and then use the No Beep Symptoms table POST beeps but no error codes are displayed Symptom to FRU Index on page 199 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 199 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed an FRU code How to Run the Diagnostics on page 212 The configuration is not the same as the installed devices Checking the Installed Devices List on page 213 Other symptoms such as LCD display problems Symptom to FR
359. s on the screen If you need help press F1 DID THE DIAGNOSTIC TESTS DETECT AN ERROR Yes No 002 The diagnostic tests have completed successfully If you suspect a problem go to Step 004 003 Go to the Symptom to FRU Index for the computer you are servicing 004 Check the PSTN cable and the DAA cable if installed for continuity IS THE CABLE S GOOD Yes No 005 Replace the defective cable s 006 Step 006 continues 594 IBM Mobile Systems ThinkPad HMM Volume 3 006 continued Have the customer transmit a call WAS THE CALL TRANSMITTED SUCCESSFULLY Yes No 007 Go to Step 011 008 Have the customer receive an incoming call on the modem WAS THE INCOMING CALL RECEIVED Yes No 009 Go to Step 014 010 The diagnostic tests have completed successfully If you still suspect a problem that is not software related replace the External DAA then replace the modem 011 Have the customer transmit a call at a lower speed WAS THE CALL TRANSMITTED SUCCESSFULLY Yes No 012 If installed replace the external DAA If you do not have an external DAA installed or replacing the external DAA does not correct the problem replace the modem 013 Have the telephone line checked 014 Have the customer receive an incoming call on the
360. scaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa La bateria de repuesto es una bateria de litio y puede provocar incendios explosiones o quemaduras graves No la recargue ni quite el conector polarizado ni la desmonte ni caliente por encima de los 100 C 212 F ni la incinere ni exponga el contenido de sus celdas al agua Des chela tal como dispone la normativa local Introduction 11 Safety Notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes Seek medical care if any symptoms from the fluid are present after washing Si le panneau d affichage cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide rincez les abondamment pendant au moins quinze minutes Consultez un m decin si des sympt mes persistent apr s le lavage Die Leuchtstoffr hre im LCD Bildschirm enth lt Quecksilber Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Der LCD Bildschirm besteht aus Glas und kann zerbrechen wenn er unsachgem 8 behandelt wird oder der Computer auf den Boden f llt Wenn der
361. sequence to see if the symptoms change What to Do First The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU 1 Name and phone number of servicer 2 Date of service 548 IBM Mobile Systems ThinkPad HMM Volume 3 Ts 8 9 Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address Before servicing with the computer determine if the warranty applies by referring to the following r Warranty Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that might indicate the system was subjected to stresses beyond normal use The following is not covered under warranty LCD panel cracked by applying excessive force or by being dropped Scratched cosmetic parts Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system
362. sts on off F2 View test results log F10 Local menu 54 IBM Mobile Systems ThinkPad HMM Volume 3 Viewing the Test Groups As you move the cursor bar up or down in the Module Tests menu the right hand screen changes to show the attributes parameters and the selected tests of the corresponding Test Group The DIAMOND mark indicates a module selected for testing Module Testing Mode If the Quick Check does not find a problem or you want to perform in depth testing the Module Testing mode provides a method to run individual tests on a single module For example you can run an individual test for the diskette drive or you can the test for all selected modules To start the Module Tests m Attention To use the IBM ThinkPad 365 Advanced Diagnostics Diskette you must have at least 500KB of free memory Be sure to read the HEADME PO file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions Power off the computer 2 Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A 3 Power on the computer Follow the instructions on the screen and proceed to the Main Menu Allow two to four minutes for the diagnostic programs to load At the Main Menu select Diagnostics At the Diagnostics Menu select Module Tests At the Module Tests Menu select the modules to test Use the up and down arrow keys 1 and to move the highli
363. t hand Test Log window Also if you enabled Test Logging the results are recorded in the Test Log 3 When the test completes press Esc to return to the Test Group Menu Stopping the Tests To stop running a specific test or stop testing after you have started a test press Esc while the test is running The test pauses at the first possible opportunity and the Skip Abort Test Menu appears with the following options Option Action Continue The test program begins testing where it left off Skip to next test The test program skips the current test but remaining tests for the selected Module Tests continue Skip to next The test program skips the remaining group tests in the current test group Abort all tests The test program stops and returns to the previous menu 56 IBM Mobile Systems ThinkPad HMM Volume 3 System Key Combinations The following table shows the system Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Key Description Combinations Ctrl Alt F11 Accesses the system setup screen from any full screen DOS program Fn F2 Displays the fuel gauge Fn F3 Standby mode invocation Fn F4 Suspend mode invocation Fn F7 Toggles LCD SIMUL CRT Fn F8 Toggles normal revers
364. t number are correct by referring to the part list FRUSs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or Software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUS if log errors do not reappear careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 199 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout on page 196 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUS try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change ThinkPad 380 380D 385 385D 2635 185 What to Do First The servicer must include the following in the parts exchange form or parts ret
365. te Perform the FRU replacement or actions in the sequence shown in the FRU Action columns Ifa FRU does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or System operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 290 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X 1 System Board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test ThinkPad 560 2640 279 Symptom Error FRU Action in Sequence 110 Planar parity 1 Go to Memory Checkout on page 269 2 DIMM Card 3 The computer is attached to the expansion unit 4 System Board Dead battery 111 1 Go to Memory I O parity Checkout on page 269 2 System Board 161 1 Go to Checking the Backup Battery on page 275 2
366. tems ThinkPad HMM Volume 3 ThinkPad 560 2640 Read This First Checkout Guide Memory Checkout System Board Checkout Keyboard Auxiliary Input Device Checkout TrackPoint 1 Checkout Diskette Drive Test Status Indicator Checkout 2 Power Systems Checkout Port Replicator Checkout 2 2 Power Management Features Symptom to FRU Index Numeric Error Codes 2 Diagnostic Error Codes Beep Symptoms No Beep Symptoms LCD Related Symptoms Keyboard TrackPoint Ill Related Symptoms Indicator Related Symptoms Power Related Symptoms Function Related Symptoms Peripheral Device Related Symptoms Infrared Related Symptoms Other Symptoms Intermittent Problems 2 Undetermined Problems Related Service Procedures Status Indicators How to Run the Diagnostics Error Log s 4x eG xS Checking the Installed Devices List How to Run a Low Level Format PC Test Card LED Fn Key Combinations Product Overview 560 FRU Removals and Replacements 1010 1020 1030 1040 1050 1060 1070 1080 1090 1100 1120 1130 1140 1150 Locations Backup Ba
367. tery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Checking the AC Adapter Checking Operational Charging on page 351 Checking the Battery Pack on page 351 Checking the Car Battery Adapter on page 352 Checking the Backup Battery on page 353 Checking the Standby Battery on page 354 Port Replicator Power Overload on page 358 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used If the power problem occurs only when the port replicator is used replace the replicator If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational charge does not work go to Checking Operational Charging on page 351 Note For Model 760CD 760ED 760LD 760ELD 760XL 1 350 and 760XD there are two types of adapters The procedure for checking both types is the same Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure KG 20 10 V Pin Voltage V dc 1 18 0 to 21 0 2 Ground 16 10 V Pin Voltage V dc 1 14 5 to 17 0 2 Ground e Ifthe voltage is correct make sure the connection between DC DC card and system board is not l
368. the computer and IBM ThinkPad Dock I 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 557 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Supply on page 552 POST does not complete No beeps error code are indicated Symptom to FRU Index on page 565 and then use the No Beep Symptoms table POST beeps but no error codes are displayed Symptom to FRU Index on page 565 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 565 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed an FRU code Diagnostic Error Codes on page 568 ThinkPad SelectaDock Docking System 551 Symptoms Verified Go to The configuration is not the same as the installed devices Checking the Installed Devices List on page 554 Other symptoms such
369. the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc Or RON The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 an HDD 1 or a POMCIA 1 2 If the problem remains replace the system board The PCMCIA 1 Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 HDD 1 or PCMCIA 1 icons represent the first drive in the system configuration for each type of device Similarly the FDD 2 or PCMCIA 2 icons represent the 374 Mobile Systems ThinkPad HMM Volume second
370. tical the battery power indicator blinks amber and the system goes into the Hibernation mode Events that cause exiting or resuming of suspend mode e Resume The LCD is opened Resume Real time clock alarm signaled e Resume Ring indicator RI signaled by serial or PCMCIA device Resume Any keyboard key is pressed e Exit Timer conditions are satisfied to enter hibernation mode Hibernation Mode when in hibernation mode the following occurs The system status RAM VRAM and setup data are stored on the hard disk The system is powered off When the computer is powered with AC power and is used with one of the following IBM PC cards the computer does not enter suspend or hibernate mode by either the LCD suspend switch or power management timeout the PC card and application program remain active PCMCIA Data FAX Modem e High Speed PCMCIA Data FAX Modem e 3270 Emulation Credit Card Adapter 5250 Emulation Credit Card Adapter e Token Ring 16 4 Credit Card Adapter Credit Card Adapter for Ethernet ThinkPad 365 2625 39 Events that cause entering of hibernation mode The hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode Critical low battery condition The system first goes into safe suspend mode then when the battery reaches critical the system goes into the hibernation mode Event that causes exiting of hibernation mode e T
371. time clock o la batteria di supporto utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa Algunas bater as de reserva contienen una peque a cantidad de n quel y cadmio No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma Introduction 9 r Safety Notice The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacing the battery pack Use of an incorrect battery can result in ignition or explosion of the battery La batterie contient du nickel Ne la d montez pas ne l exposez ni au feu ni a l eau Ne la mettez pas en court circuit Pour la mettre au rebut conformez vous la r glementation en vigueur Lorsque vous remplacez la batterie veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate En effet une batterie inappropri e risque de prendre feu ou d exploser Akkus enthalten geringe Mengen von Nickel
372. tly remains off or on but system runs correctly 1 2 3 Reseat the LED Indicator Card cable LED Indicator Card System Board Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation li 2 3 4 Go to Power Systems Checkout on page 100 Battery Pack Remove the battery pack and let it cool for two hours Power sources The system will not power off System Board ThinkPad 365X 365XD 2625 113 Function Related Symptoms Symptom Error FRU Action in Sequence The system will not enter hibernation mode by opening the keyboard 1 A Go to Hibernation Mode on page 105 and check whether the computer can enter hibernation mode Enable hibernation mode using the ThinkPad Features program Boot an operating system and press Fn F12 Ifthe computer enters hibernation mode suspect that the application program is not working properly CPU Card Initialize the system in Easy Setup System Board The system will not suspend or resume by opening or closing Go to Suspend Mode on page 104 and check that the computer can enter the LCD suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 Initialize the system in Easy Setup 4 Keyboard Card 5 System Bo
373. to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 f no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist ThinkPad 560 2640 289 Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate non defective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 272 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Diskette drive DIMM card h PC C
374. to fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables ThinkPad 560 2640 297 1010 Backup Battery Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Turn the computer upside down Step Location Quantity Length DIMM Cover 1 6 mm Note Make sure you use the correct screw 298 IBM Mobile Systems ThinkPad HMM Volume 3 1020 DIMM Card If installed Turn the computer upside down Step Location Quantity Length DIMM Cover 1 6mm Note Make sure you use the correct screw ThinkPad 560 2640 299 1030 Battery Pack Turn the computer upside down 300 IBM Mobile Systems ThinkPad HMM Volume 1040 Frame e Battery Pack 1030
375. top system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM adapter card is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM adapter card from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM adapter card then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM adapter card If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Error Log on page 374 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options are added To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service Diskette
376. tor 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer 5 Reconnect the failing device directly to the computer If another device already connected to the computer remove it first 6 Go to How to Run the Diagnostics on page 212 and follow that procedure 7 Ifthe advanced diagnostic device test does not find an error suspect a problem with the port replicator of the system expansion bus 8 Power off the computer and reconnect the port replicator 9 Power on the computer and run the following advanced diagnostic tests e Serial port test with the wrap plug installed on the replicator 196 IBM Mobile Systems ThinkPad HMM Volume 3 e Parallel port test with the wrap plug installed on the replicator FDD 2 device test on the failing device with the scratch diskette 10 If diagnostic errors appear replace the replicator or the external diskette drive If the problem remains after the replacement replace the system board 11 If power problems appear only when you use the replicator replace the replicator Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode When in standby mode the following occurs The LCD backlight turns off The hard disk motor stops Events that cause the computer to enter standby mode e Standby requested by the Fn key F
377. ts of the active antenna unit are not adjusted The batteries in the active antenna unit are not inserted correctly The batteries in the active antenna unit are depleted The TV Tuner is not set up correctly e You cannot watch TV or videos on the external display LOis set for the auto tune sensitivity selection See page 601 No color The program is not in color Snow and noise only Switch the TV EXT 7 button Pictures are out of shape or have double images Dotted lines or stripes For TV The channel is not tuned correctly e Adjust the antenna For VCR Change the tracking adjustment e Usually caused by interference from neon signs hair dryers and So on Move the computer to avoid the interference Picture control are not saved Do not power off the TV Tuner when adjusting functions such as picture control color tint brightness or contrast Channel number is always displayed or is not displayed Select your favorite mode for the on screen message See page 601 604 IBM Mobile Systems ThinkPad HMM Volume 3 Common Parts Listing This section contains FRUs common to most IBM portable laptop and notebook computers External Diskette Drives 5 25 Inch Diskette Drive 360KB External 4869 001 72X6759 360KB External 4869 501 72X6768 1 2MB External 4869 002 15X7993 1 2MB External 4869 502 15X7994 5 25
378. tte Drive Removable Strap Lower Shield CPU Card 120 MHz Pentium U S 9546 model U4B CPU Card 133 MHz Pentium U S 9546 model U4A Heat Sink See Misc Parts Internal DAA Assembly DC DC Card See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest For Japan Keyboard Unit See Keyboard Unit Section Top Cover AC Adapter 35W For U S Canada LA Japan For EMEA AP Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens 29H9189 39H7028 39H7030 29H9187 29H9215 29H9230 29H9372 29H9237 29H9202 11J9672 82H8897 39H7006 29H9216 83H5375 29H9209 29H9191 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 39H7032 29H9183 85G6705 85G6701 39H7105 29H9234 ThinkPad 760 9546 9547 493 Model 760E 9546 CD Upgradable Type or 760ED A 2252 25225 un ea Me S ap M e a o 4 LL L Ed ERR En LLI LIG R 22 226 LLL 2 7 SELES BES 494 IBM Mobile Systems ThinkPad HMM Volume r Check the Model There are two models each for the 760E CD upgradable type and 760ED e The LCD thick model is the 760E 760ED with the thickness of 54 3 mm 2 14 inches The LCD slim model is the 760E 76
379. tten to a diskette in the internal diskette drive Do not enter suspend mode or eject the diskette when this indicator is on ThinkPad 365X 365XD 2625 119 How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK Make sure you have the following tools available before starting the tests Note Wrap Plug P N 72X8546 for the serial and parallel connector tests Wrap Plug P N 35G4680 for the PCMCIA tests Scratch diskette for the FDD1 or FDD2 tests Any data CD for the CD ROM drive test DPPN N 10 11 12 13 120 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen Select Tool to install the tools Select a device press the Spacebar and install the tool Multiple devices can be selected by repeating this step A v mark appears beside the selected devices Select OK and press Enter if the selection is OK Select a device and press Enter to start the tests Select Test All to test all devices Select Loop Test to run the tests in a repeated loop A lo
380. ttery DIMM Card If installed Battery Pack Frame vaca REA dus did ws Keyboard Unit LCD Assembly Speaker ee ok ee De la x s Hard Disk Drive PCMCIA Slot Assembly System Board LCD Front Cover LCD Panel ng oce Inverter Card DSTN only LCD Cable Hinges Copyright IBM Corp 1997 297 298 299 300 301 303 307 308 309 310 311 313 315 318 319 321 263 Front Views fo al So eus 321 Bottom View 322 Heat View ne ee by a ar be eee 323 Parts Listing 560 2640 325 LCD FRU DSTN 327 LCD ERU TET e a ee SE 328 Keyboard 9x ee ee a a 329 Common Option Parts List 330 264 IBM Mobile Systems ThinkPad HMM Volume 3 Read This First Before you go to the checkout guide be sure to read this section Important Notes Onlycertified trained personnel should service the computer Read FRU service procedures before replacing any FRUs Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Replace FRUs only for the correct model When you replace th
381. urn form that is attached to the returned FRU Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number and serial number 9 Customer s name and address aon gt 9 Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following r Warranty Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use The following is not covered under warranty LCD panel cracked by applying excessive force or by being dropped e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system e Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card e Damage caused by foreign material the FDD e Diskette drive
382. w Cap ThinkPad 760 9546 9547 527 LCD Unit 11 3 DSTN P N 39H6232 lt 528 Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 46H5713 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5716 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 46H5721 Note Includes the following parts 3 Interface Cable Assembly Screw Cap Inverter Card Group 46H5722 Note Includes the following parts 7 Inverter Card Screw Cap ThinkPad 760 9546 9547 529 LCD Unit 12 1 XGA P N 82H8486 530 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 82H8891 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Bracket Spacer Slide Knob Screw Cap Screw Tape Hinge Group 82H8892 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 82H8893 Note Includes the following parts 3 Interface Cable Assembly Screw Cap N ThinkPad 760 9546 9547 531 LCD Unit 12 1 XGA P N 46H5735 ASM P N 46H5731 532 IBM Mobile Systems ThinkPad HMM Volume 3 LCD Cover Group 46H5736 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Bracket Spacer Slide Knob Screw Cap Screw Tape Hinge Group 82H8892 Note
383. w to Run a Low Level Format on page 375 e PC Test Card LED on page 375 Fn Key Combinations on page 376 Status Indicators The system status indicators show the current computer status in different colors green yellow and orange Symbol Color Meaning Green Battery fully charged Orange Battery charging Blinking Battery needs charging orange Green Computer is in suspend Q mode Blinking Computer is entering Green suspend mode or hibernation mode or is resuming normal operation Green Power on LCD Information Panel The LCD information panel shows the current computer status using these icons ib cc AAA my 5 C AAG Icon Meaning Speaker BH Remaining battery E 1 372 IBM Mobile Systems ThinkPad HMM Volume 3 Icon Meaning H Secondary battery status 2 Main battery status 1 H Diskette drive in use g Hard disk in use Numeric lock Caps lock H Scroll lock How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK 1 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The t
384. wing in the parts exchange form or parts return form that is attached to the returned FRU o 7 8 9 Before aon gt Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address checking problems with the computer determine whether or not the damage applies the warranty by referring to the following use r Warranty Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal LCD panel cracked by applying excessive force or by being dropped Scratched cosmetic parts Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card Damage caused by foreign material in the FDD Diskette driv
385. wing pop up menu appears shows the case of a SCSI tape drive 562 IBM Mobile Systems ThinkPad HMM Volume 3 SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu r Select one 34 1 All 2 device name 100 3 device name 101 I lana ai la a scratch TAPE in the drive 8 device name ID6 9 device name 107 0 device name ID8 Enter F3 Exit 6 Insert the requested media and wait for approximately 30 seconds until the media is loaded 7 Press any key If no SCSI devices are found a pop up menu appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu r Select one 34 2 device name 100 3 device name ID1 No Device Present 8 device name ID6 9 device name ID7 0 device name ID8 Enter F3 Exit 8 The test begins and the following pop up menu appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu r Select one 3j 1 All 2 device name IDO 3 device name IDn Test in preocess o a device name device name I g D o g device
386. y HDD 2 2 Hard disk drive in the UltraBay HDD 2 63 1 Reseat the hard disk drive HDD 4 2 Hard disk drive HDD 4 70 PCMCIA 2 replicator 71 PCMCIA under UltraBay 72 PCMCIA slot assembly 90 CD ROM drive 91 External CD ROM drive Note The device ID and error codes are used to indicate the detail portion of the FRU which caused the error If replacing a FRU does not correct a problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is defective or that the FRU was incorrectly installed If the problem remains after replacement of the FRUs go to Undetermined Problems on page 371 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank 1 Reseat the LCD unreadable or flashing connector LCD 2 LCD assembly 3 Video card 4 System board 5 DC DC card 364 IBM Mobile Systems ThinkPad HMM Volume 3 Symptom Error FRU Action in Sequence One beep and the message Unable to access boot source 1 Boot device 2 System board One long two short beeps and a blank or unreadable LCD 1 System board 2 Video card 3 LCD assembly One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully charged batt
387. y Mode When in standby mode the following occurs The LCD backlight turns off The hard disk motor stops Events that cause the computer to enter standby mode e Standby requested by the Fn key Fn F3 e No activity under auto standby enabled by the ThinkPad Features program Events that cause the computer to exit or resume standby mode e Resume Any key operation Suspend Mode When in suspend mode the following in addition to the two actions of standby mode occur The LCD is powered off The hard disk is powered off The CPU is stopped Notes 1 In the ThinkPad Features Program the computer can be set to Will not suspend even if LCD is closed 2 When the computer is powered with ac power and is used with one of the communication PC cards the computer enters standby mode the PC card and application program remain active 3 The computer cannot enter suspend mode while a communication link is running 104 IBM Mobile Systems ThinkPad HMM Volume 3 Events that cause the computer to enter suspend mode Suspend mode is requested by the Fn key Fn F4 The LCD is closed The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program The battery condition is low The battery power indicator blinks amber
388. y power status indicator blinks from green yellow to orange 1 Check that a correct battery is installed 2 Battery Pack 3 System Board Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 272 Battery Pack 3 Remove the battery pack and let it cool for two hours 4 Power sources The system will not power off See Power Shutdown Switch on page 267 1 Press the power shutdown switch 2 System Board ThinkPad 560 2640 287 Function Related Symptoms Symptom Error FRU Action in Sequence The system will not suspend or resume by opening or closing the LCD 1 Go to Suspend Mode on page 276 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 LCD Assembly 4 System Board Battery Fuel Gauge does not go higher than 90 Go to Checking the Battery Pack on page 274 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 269 System configuration does not match the installed devices Go to Checking the Installed Devices List on page 293 System hangs intermittently Go to Intermitt
389. yboard e Mouse PS 2 compatible If any of the above devices do not work reseat the cable connector and repeat the failing operation If the problem ThinkPad 365 2625 33 does not occur again recheck the connector If the problem remains replace the device and then the system board TrackPoint Ill Checkout The TrackPoint automatically compensates to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint pointer while the computer is powered on or while the system is running or re adjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If either the pointing stick or the click button will not work do the following actions one at a time to correct the problem Do not replace a non defective FRU e Reseat the three keyboard cables e Replace the keyboard e Replace the keyboard card e Replace the system board Audio Card Checkout Do the following to run the audio tests Goto a DOS full screen press Ctrl Alt F11 to access the setup utility Note The setup screen can only be accessed at a full screen DOS prompt Use the arrow keys to select Audio then use the space bar to togg
390. yboard Test by doing the following 1 Go to the diagnostic menu screen by pressing Ctrl A in the Easy Setup screen 2 Press Ctrl K a layout of the keyboard appears on the screen 3 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When a Fn key is pressed a black square briefly appears If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU e Reseat the keyboard cable e Replace the keyboard 270 IBM Mobile Systems ThinkPad HMM Volume 3 e Replace the system board The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable If any of the above devices do not work reseat the cable connector and repeat the failing operation If the problem does not occur again recheck the connector If the problem is not corrected replace the device and then the system board TrackPoint Ill Checkout If the TrackPoint III will not work check the configuration in the ThinkPad Features program If the configuration of the TrackPoint Ill is disabled select Enable to enable it If this does not correct the TrackPoint IIl problem continue with the following The TrackPoint Ill does automatic compensations to adjust the pointer sensor During this process
391. ybutton Kits R French 6447047 Keybutton Kits R German 6447048 Keybutton Kits R Italian 6447049 Keybutton Kits R Norwegian 1392028 Keybutton Kits R Portuguese 1392029 Keybutton Kits R Spanish 6447050 Keybutton Kits R Spanish Latin 1392035 Keybutton Kits R Swedish 1392030 Keybutton Kits R Swiss French German 1392031 Keybutton Kits R U K English 6447046 Keybutton Kits U S English 6447045 Japanese Keyboard Type 2 106 Key DBCS Support Japanese Keyboard 94X1110 Keyboard Cable 94X1147 Space Saving Keyboards 84 85 Key Country Canadian French 1396046 Spanish Latin 1396047 U S English 1393290 Cable Assembly External 1393082 Tools and Miscellaneous Audio Wrap Cable 66G5180 Ethernet BNC T Connector 84F8207 Ethernet BNC 50 ohm Terminator 85F0037 2 required Grounding Wire Set 38F 4684 Keyboard Key Cap Removal Tool 6110464 PC Test Card 33G4703 Screwdriver Kit 95F3598 SCSI Terminator 92F0142 any SCSI device space permitting SCSI Terminator Kit 92F0143 R PAC Terminator Modules 3 for 40 60 80 120 and 160MB SCSI Hard Disk Drives Wrap Plug Ethernet D Shell 85F0036 Wrap Plug Tri Connector 72X8546 Wrap Plug 6157 Tape Attachment Adapter A 4178459 Wrap Plug Token Ring Network Adapter A 6165899 Plastic Envelope For Wrap Plug 6138013 Common Parts Listing 607 Display Power Cords 3 2 NGS EV Index Country 1 Colombia U S Venezuela 6952300 Colombia U S
392. yright IBM Corp 1997 1090 CD ROM Drive 73 1100 Diskette Drive 74 1110 DC DC Card 75 1120 Keyboard Card 76 1130 LED IR Board 77 1140 System Board 78 1150 PCMCIA Assembly 80 Locations w bes fos osx UE S 81 System Front View 81 System Rear View 82 System Board Switch Settings 83 Memory Board Switch Settings 83 Parts Listing 365C CD CS CSD 2625 84 Parts Listing 365E ED 2625 2 2 87 26 IBM Mobile Systems ThinkPad HMM Volume Read This First This hardware maintenance manual contains information for the IBM ThinkPad 365 computer Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Use only the correct FRUs When you replace a FRU make sure the model of the machine and FRU part number are correct by referring to the parts listing FRUs should not be replaced because of a single un reproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as electrostatic discharge or software errors FRU replacement should only be considered when a recurrin
393. ystem Board 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 301 303 304 305 3XX 1 Goto 301 Keyboard error Keyboard Auxiliary Input Device Checkout on page 270 2 Keyboard 3 External Numeric Keypad 4 External Keyboard 5 Keyboard Mouse Cable 6 System Board 601 6XX 1 Go to Diskette Drive 601 Diskette drive or Test on page 271 controller error 2 Diskette Drive Assembly 3 Diskette 4 System Board 602 1 Go to Diskette Drive Diskette read error Test on page 271 2 Diskette 3 Diskette Drive Assembly 604 1 Go to Diskette Drive Unacceptable ID was read Test on page 271 from the diskette drive 2 Diskette Drive Assembly 3 System Board 11XX 1 Serial Device 1101 Serial_A test failure 2 Communication Cable 3 System Board 12XX 1201 Serial_B test failure System Board Infrared ThinkPad 560 2640 281 Symptom Error FRU Action in Sequence 17XX 1701 Hard disk controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 1 Hard Disk Drive 2 System Board 24XX 2401 System board video error 1 System Board 808X 8081 PCMCIA presence test failure PCMCIA revision number also checked 8082 PCMCIA register test failure 1 PCMCIA Slot Assembly 2 PCMCIA Device 3 System Board 860X Pointing device error when Tra
394. ystem operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM is fully installed into the connector Both latches must be latched completely A loose connection can cause error code 195 1 Power off the computer and remove the DIMM from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears e Select Test and press Enter 4 Select Memory and press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM If memory problems occur intermittently make sure the DIMM socket latches are latched completely If the DIMM latches are securely latched use the loop option to repeat the test When the test detects an error an error log is ThinkPad 365X 365XD 2625 97 printed on the printer connected to the parallel port See Error Log on page 121 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e versions of system programs e New features or options are ad

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