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IBM N2800e User's Manual

1. NSB30500 No input device detected Check the keyboard and mouse cable NS Boot will continue in connections 10 seconds NSB31500 Keyboard did not Check the keyboard cable connection respond NSB31510 Keyboard controller did Check the keyboard and mouse cable not respond connections If the symptom remains replace the thin client logic unit see NSB31520 Keyboard was not Check the keyboard cable connection recognized NSB32500 Mouse did not respond Check the mouse cable connection USB messages NSB4xxxx NSB40500 USB failure Disconnect any USB devices from the thin client and restart the system If the symptom remains replace the thin client NSB40510 USB initialization failure Disconnect any USB devices from the thin client and restart the system If the symptom remains replace the thin client CompactFlash card messages NSB51xxx NSB51500 File not found on flash Check the contents of the CompactFlash card card NSB51510 Cannot close file on flash Check the contents of the CompactFlash card card Ethernet messages NSB62xxx NSB62500 Line speed automatic Verify that you connected the network negotiation failed cable to the thin client correctly NSB62510 No network device Replace the thin client logic unit see found Network priority messages NSB7xxxx NSB70500 DHCP BOOTP and Local Verify that at least one network priority is NVRAM network enabled in the
2. Under Boot file server directory and file name specify the path and file name of the recovery kernel as the First option The following is an example of a probable path and file name kernel 2200 Under Boot file server protocol set NFS to First Press F3 to save your settings and return to the Advanced Configuration menu Press F10 to reboot the workstation After the flash booted workstation successfully updates the flash image of the peer booted workstation the Configuration Tool appears on the display Note The flash booted workstation might take as long as 10 minutes to update the CompactFlash card of the peer booted workstation Do not power off either workstation during this time Use the Simple configuration menu of the Setup Utility to restore the workstation s settings For information on using the Setup Utility see Disabling peer flash recovery on a workstation The third step of peer flash recovery is to disable peer flash recovery on a workstation Perform the following procedure from the workstation that you enabled to provide peer flash recovery 1 3 From the Remote Management Software Update menu click Enable Disable Peer Software Recovery The workstation should still display the Remote Management Software Update menu from when you performed the procedure Click Ok gt Exit Using the Setup Utility to recover the flash image of a workstation You can use the NS Boot Setup
3. The monitor LED shows a solid amber color or a flashing amber color If the problem still persists after you verified the monitor cable connections or after you substituted a properly working monitor refer to the documentation for your monitor for more information Error codes and text messages 36 Error codes and text messages can appear on the bottom of your screen during the startup sequence of the NetVista thin client NSBxxxx error codes and text messages indicate only hardware problems To verify that a NetVista thin client hardware problem exists ensure that you complete the instructions in If the NetVista thin client is not functioning properly and an error code or text message appears on your screen consult Contact your technical support reseller or IBM if these steps do not resolve the problem Table 7 Error codes and text messages Symptom What you should do An error code or text message 1 Record any error messages audio beep sequences appears on the screen or LED indications and a description of the problem 2 Perform any actions indicated within the error message 3 Contact your technical support A boot interruption screen appears Press F10 to reboot the NetVista thin client Table defines the error messages that can appear when you power on the NetVista thin client This table provides information that you must only follow under the dir
4. After you have set up an update server follow these steps to download the Service and Operations Utilities from the IBM Thin Client web site Note The Thin Client Express Service Utility Thin Client Manager Operations Utility and Readme files for each utility are available from this Internet site 1 From the server that you want to install the utilities on open an Internet browser and go to the following URL http www ibm com pc support Click NetVista Click NetVista thin client From the left column of links click Hot news aro nm Click NetVista Thin Client Express Service and Operations Utilities 6 Click download NetVista Thin Client Express Service and Operations Utilities 7 From the Downloads box click the item that you want to download Installing the Thin Client Service Utility and the Operations Utilities 17 18 Managing your Thin Client Express remotely You can use the IBM NetVista Thin Client Manager Operations Utility to remotely manage your N2800e Thin Client Express You can use the Thin Client Manager Operations Utility to manage both individual workstations and workstation groups Before you can use the Operations Utility to perform a task on a workstation you need to perform the following tasks e Install the Operations Utility on your computer For information on installing the e Power on the workstation on which you want to perform a task See IBM NetVista Thin Client Manager Oper
5. and the CompactFlash card Complete the procedure g g PELAT EYT before performing the following Peripheral Component Interconnect PCI procedure 1 Loosen the thumb screw to slide the plate H up 2 Remove the PCI slot covers Ij 3 From inside the logic unit install the PCI card down into both the slot and the PCI socket J Note Inserting the first PCI card into the socket closest to the logic board makes installing a second PCI card easier 4 Install PCI slot covers over any empty slots 5 Slide the plate H down until the tabs DJ secure the PCI slot covers fj firmly into place 6 Tighten the thumb screw j 46 O e 6 7 Yan RBBSS501 5 Exchanging the memory rocedure g g J before performing the following Dual Inline Memory Module DIMM procedures 1 To remove a DIMM from the logic unit press the two tabs EJ located at each end of the DIMM J out and down 2 To install a DIMM into the logic unit align the notches on the bottom of the DIMM J with the notched areas on the memory socket 3 Press down firmly on the center of DIMM J until the memory socket tabs flip up 1 To remove the battery place your thumb on the battery and lift it up with your index finger 2 Dispose of the used battery according to your local regulations 3 Install the new battery into the battery socket DJ with the sign facing up Note If you
6. detailed information 3 display resolutions 4 ethernet 4 hardware procedures 4 monitor specifications 4 ordering replacement parts 42 parts 41 ports 3 power consumption 4 power reduction 4 problem indications 31 refresh frequency 4 replacing parts 41 resolving problems 31 returning parts 44 setting up 7 standard 3 type and model 3 4 upgrading memory 4 USB devices 4 verifying problems 31 hardware features memory upgrade 4 USB devices 4 hardware parts 41 42 44 hardware problems audio beep sequences 34 error codes and text messages 36 LED indications 35 hardware problems continued visible hardware failure 32 image altering the flash image of a workstation 25 using peer recovery to recover the flash 27 images using the PPP dialer to access flash images 24 information connector pin 59 initial modem settings for PPP dialer access configuring 22 installing management utilities 15 utilities from the NetVista Thin Client Utilities CD 16 installing NetVista Thin Client management utilities from website 16 installing the power supply 49 introduction 1 L location selecting the voltage for your 51 maintaining and reconfiguring PPP dialer parameters 23 managing your Thin Client Express remotely 19 modem settings for PPP dialer access 22 monitor display resolutions 4 refresh frequency 4 specifications 4 monitor specifications 57 N N2800e boot block image 53 configuring 11 hardware 3 hardware parts 41
7. of another workstation s27 Using the Setup Utility to recover the flash i image of a workstation 29 Using the Thin Client Manager Operations Utility to recover the flash image of a workstation 30 Resolving hardware problems 31 Verifying hardware problems 31 Visible hardware failure 32 Audio beep sequences 34 LED indications 35 Error codes and text messages 36 Appendix A Replacing hardware parts 41 Replacing the N2800e Thin Client Express CompactFlash card 41 Replacing parts other than the N2800e CompactFlash card de 3 42 Returning hardware parts 44 Appendix B Hardware maintenance procedures 45 Appendix C Setting the thin client voltage for your location 51 Appendix D Recovering the boot block image 53 Appendix E Choosing a flash file 55 Appendix F Monitor specifications 57 Appendix G Connector pin information 59 Notices 61 Environmental Design 62 Product Recycling and Disposal 62 iii Trademarks get ies Electronic Emission Notices Book Me Federal Communications Commission FCC Statement iv 63 63 63 Glossary of abbreviations Index 65 67 Safety notices Safety notices contain information that is related to using the IBM NetVista thin client in a safe manner These notices can be in the form of a danger caution or attention notice Danger notices The following danger notices call attention to situations t
8. verify the status of the Service Utility network support services For information regarding how to verify the status of network support services see the NetVista Thin Client Service and Operations Utilities Readme file This file is available on the NetVista Thin Client Utilities CD as well as the NetVista Thin Client website For information on using the Operations Utility refer to IBM NetVista Thin Client Manager Operations Utility SA23 2812 This information is available at the following uniform resource locator URL http www ibm com nc pubd Table J shows the tools and utilities that IBM recommends for the different methods of rewriting the flash image Table 1 Required tools and utilities to perform flash updates and recoveries Type of update or NSBoot Setup Configuration Service Utility Operations recovery Utility Tool Utility Configuration Tool X X update Operations Utility X X update Operations Utility X X recovery NS Boot Setup Utility X X recovery Peer flash recovery X Copyright IBM Corp 2000 15 Only the Operations Utility methods of updating in Table 1 on page 15 allow you to update multiple workstations at a time The other methods of flash recovery in Table Lon page 14 allow you to perform flash recovery to one workstation at a time For more information on recovering or updating CompactFlash cards with the TCM Operations Utility refer to IBM NetVista Thin Clien
9. 41 configuration preparing the workstation for PPP dialer 21 Configuration Tool 12 accessing 13 using the configuration tool to perform a software update on a workstation 25 configuring N2800e 11 using the Configuration Tool 12 using the Setup Utility 11 configuring a workstation for PPP dialer 21 configuring initial modem settings for PPP dialer access 22 connector pin information 59 connector pins 3 connectors hardware 3 D dial access prerequisites for using PPP 21 dialer configuring a workstation for PPP 21 configuring initial modem settings for PPP access 22 maintaining and reconfiguring PPP dialer parameters 23 PPP 21 preparing a workstation for PPP 21 starting the PPP 23 troubleshooting PPP problems 24 using the PPP dialer to access flash images 24 dialer window learning about the 23 Copyright IBM Corp 2000 disabling peer flash recovery on a workstation 29 downloading the utilities from the NetVista Thin Client website 16 F flash choosing a flash file 55 flash file choosing a 55 flash image altering the flash image of a workstation 25 recovering 26 using peer recovery to recover the flash image 27 using TCM to recover the flash image 30 using the Setup Utility to recover the flash image 29 flash images using the PPP dialer to access 24 flash recovery 26 disabling peer flash recovery 29 enabling peer flash recovery 27 H hardware boot block image 53 communication cables 4 connectors 3
10. Configuration Tool Refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for more information about granting and denying workstations access to the Configuration Tool This information is available at the following uniform resource locator URL O Copyright IBM Corp 2000 25 http www ibm com nc pubs 2 If you have installed the Service Utility on a network server ensure that the Service Utility services are running If you have not installed the Service Utility on a network server you can use another workstation as your flash update source Continue with the next step 3 From the Configuration Tool click Remote Management Software Update 4 Click Configure Software Update Server Access 5 Specify the IP address of the Service Utility server To use another workstation as your flash update source enter the IP address of the workstation that you want to pull the software update from 6 Verify that both the software update server and the file system types are correct 7 Set Software update file list name to the appropriate flash file or BOM file 8 Click OK 9 Click Request Immediate Software Update 10 On the confirmation window click OK Attention After you click OK the server might take as long as 10 minutes to update the CompactFlash card Do not power off the workstation while it reboots If you are interested in learning more about the Configuration Tool see Using thd Us
11. Corp 2000 3 Communication hardware Your N2800e Thin Client Express includes an integrated Ethernet connection For a 10 Megabit Mb line speed operation you need a category 3 or higher Unshielded Twisted Pair UTP type of cable For a 100 Mb line speed operation you need a category 5 UTP type of cable 9 for communication cable specifications Monitor specifications A basic video graphics adapter VGA class monitor that meets the Video Electronics Standards Association VESA standards of refresh rate and resolution functions with the N2800e Thin Client Express The N2800e Thin Client Express can support VESA Display Power Management Signaling DPMS and VESA Display Data Channel DDC2B a Zi for a list of resolutions and refresh rates that the N2800e Thin Client Express can support Your monitor may not support all resolutions and refresh rates Power consumption Normal power consumption for the thin client while running applications ranges from 24 to 28 Watts During periods of inactivity the system switches into the suspend state and power consumption reduces to approximately 18 Watts Once the system enters the soft off state power consumption reduces to approximately 10 Watts Note Power consumption may fluctuate or vary from these values depending on the voltage selection 115V or 230V of the thin client Display monitor power reduction occurs when you use the N2800e Thin Client Express with
12. Data 7 In 10 ACKNLG Out 11 BUSY Out 12 PE Out 13 SELECT Out 14 AUTOFEEDXT In 15 ERROR Out Copyright IBM Corp 2000 59 60 Table 16 Parallel Connector continuea Pin Signal Signal Direction 16 INIT In 17 SELECTIN In 18 25 Ground Table 17 RJ 45 Twisted Pair Connector Pin Name Function 1 TPOP Transmit 2 TPON Transmit 3 TPIP Receive 4 5 Not used 6 TPIN Receive 7 8 Not used Table 18 USB connector Pin Direction Description 1 Power Power 5V for USBO 2 Bidir Data positive for USBO 3 Bidir Data negative for USBO 4 Power Ground for USBO 5 Power Power 5V for USB1 6 Bidir Data positive for USB1 7 Bidir Data negative for USB1 8 Power Ground for USB1 Table 19 Power supply connector Pin Voltage 5V dc 1 5V de 2 5V de 3 3 3V de 4 3 3V de 5 3 3V de 6 12V de 7 Power Good 8 Ground 9 Ground 10 Ground 11 Ground 12 Ground 13 Ground 14 12V de Notices This information has been developed for products and services that are offered in the U S A IBM may not offer the products services or features that are discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM pro
13. To find out how to perform this and other workstation management tasks refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for information about managing your Thin Client Express This information is available at the following URL http www ibm com nc pubd Resolving hardware problems This section provides information on verifying and resolving hardware problems If you cannot identify a hardware problem you can request technical service and support by contacting IBM You need to provide the machine type model and serial number of your NetVista thin client You can obtain additional service and support information at the following URL http www ibm com nc support Notes 1 If your NetVista thin client is under warranty or a maintenance contract contact IBM Service and Support to obtain a customer replaceable unit CRU Refer to IBM Network Station Hardware Warranty Type 8363 and Type 8364 SA23 2802 for more information 2 To resolve software errors follow the instructions on the error message For more information contact IBM Service and Support 3 Refer to the documentation for your monitor PCI devices serial devices and USB devices for detailed information on resolving hardware problems that are associated with these devices Verifying hardware problems Table 2 identifies possible hardware problem indications that can occur with the NetVista thin client during its startup sequen
14. Tool anytime after the initial configuration press and hold the following keys on the left side of the keyboard Shift Ctrl Alt Hold the keys down for several seconds until the Configuration Tool starts You can also place the Configuration Tool on the launch bar for simple future access For information on using the Configuration Tool to update CompactFlash cards Configuring the N2800e Thin Client Express 13 14 Installing the Thin Client Service Utility and the Operations Utilities The Thin Client Express Service and Thin Client Manager Operations Utilities are management utilities that run on the following workstations or server platforms e Windows NT Server 4 0 e Windows NT Server 4 0 Terminal Server Edition TSE e Windows NT Workstation 4 0 e Windows 2000 Server e Windows 2000 Professional e Windows 2000 Advanced Server Although these utilities are optional IBM recommends that you install the Service Utility on if you want to rewrite the flash image of a workstation The Service Utility consists of the following e NetVista Thin Client Express image files e Network support services that provide Network File System NFS support for the client to access the image files The Service Utility services start automatically after the installation is complete The services also start automatically after the server reboots If you experience problems while attempting to update or recover the flash ofa workstation
15. Utility hereafter referred to as Setup Utility to recover the CompactFlash image of a workstation If you have installed the IBM NetVista Thin Client Express Service Utility hereafter referred to as Service Utility you can use it as a source for recovery flash images Perform the following steps 1 2 Power on the workstation whose flash image you want to recover Ensure that the Service Utility services have started on the Service Utility server If you have not installed the Service Utility on a network server you can use another workstation as your source for the recovery flash image Continue with the next step Press Esc immediately after the following message disappears Hardware testing in progress 4 Press a key to continue 11 12 Follow the on screen directions until you see the Advanced Configuration menu MENUO3 Select Configure Network Settings Press Enter to continue Under Network Priority specify the following e Set DHCP to Disabled e Set BOOTP to Disabled e Set Local NVRAM to First Set Boot file source to Network Verify that the following values are correct for your IP configuration e Workstation IP Address Gateway IP Address e Subnet Mask Press Enter to continue Under Boot file server IP address specify the IP address of the Service Utility server as the First option To use another workstation as your recovery flash source enter the IP address of the recovery wor
16. circuit boards and discard them according to local regulations or recycle them where facilities exist Trademarks The following terms are trademarks of International Business Machines Corporation in the United States or other countries or both AS 400 IBM NetVista Network Station 390 Wake on LAN Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Microsoft Windows Windows NT and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both Electronic Emission Notices The following Statement applies to this IBM product The statement for other IBM products intended for use with this product will appear in their accompanying manuals Federal Communications Commission FCC Statement Note This equipment has been tested and found to comply with the limits for a class B digital devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful in
17. failure continued Symptom What you should do The system LED does not light up when you press the white power button to power on the NetVista thin client i Verify that you plugged the power cable into a working electrical outlet 2 Verify that the power cable LED indicates a solid green color 3 Reset power to the NetVista thin client by pressing the white power button 4 If the system LED does not work any of the following devices may be defective Power cable Verify that the power cable LED indicates a solid green color Power cable Substitute a properly working device for a defective device Repeat the previous information 5 If the system LED still does not work you may need to replace the NetVista more information on replacing a defective mouse Monitor The monitor displays a blank screen e The monitor displays unreadable screens If the problem persists after you have verified the monitor cable connections or after you have substituted a properly working monitor refer to the documentation for your monitor for troubleshooting information Keyboard e The arrow keys do not respond when you press them e Characters do not display on the monitor when you type 1 Verify that you connected the keyboard cable properly to the NetVista thin client 2 If the problem persists the keyboard may be defective e Substitute a properly working k
18. receive an error message on your screen after Farm this a see Appendix B Hardware maintenance procedures RBBSS504 1 47 Removing the power supply Notes 48 Complete the procedure Only IBM authorized personnel should remove the power supply You will need a Phillips head screwdriver for the following procedure before continuing Disconnect the power supply connector J from the logic board Pinch the top of the power supply connector as you disconnect it from the logic board This releases the power supply connector latch Remove the two screws E attaching the support plate to the power supply DJ Pull the support plate out of the logic unit and set it aside Remove the three screws H attaching the power supply to the logic unit Push the power supply toward the front of the logic unit until it stops Carefully remove the power supply from the logic unit Continue with the eee Finstalling the power RCBN189 2 Installing the power supply 1 Carefully install the power supply into the logic unit so that the power supply fan assembly faces the front of the logic unit Slide the power supply toward the back of the logic unit until it stops Make sure that the power supply is seated correctly and firmly into the logic unit Secure the power supply with the three Phillips head screw
19. system into memory e The interface that you specified with the Configuration Tool appears The interface can be either of the following One or more applications A launch bar with one or more applications Refer to the following sections for more information about configuring your NetVista Thin Client Express 1 Refer to the documentation for your monitor if there is no LED indication 2 Refer to the documentation for your USB devices if there are no LED indications Copyright IBM Corp 2000 10 Configuring the N2800e Thin Client Express Before you can use the N2800e Thin Client Express also referred to as workstation to access server applications you need to configure your workstation You can use the NSBoot Setup Utility also referred to as Setup Utility and the Thin Client Express Configuration Tool or Configuration Tool to configure workstations Note You do not need access to an external server to set up and configure the workstation This section provides information on the following Using the Setup Utility to configure the workstation The Setup Utility allows you to perform the following tasks e Specify your keyboard language settings e Set the resolution and frequency of your display e Configure your Internet Protocol IP settings e Perform advanced configurations such as changing your boot file server settings The first time you start the workstation you must use the init
20. 0519 Failed ICMP mask Verify that there are no problems with the request network and restart the thin client NSB80529 Failed ICMP router Verify that there are no problems with the solicitation network and restart the thin client NSB80539 Domain Name Server Verify that there are no problems with the DNS error return code network and restart the thin client d NSB80549 Cannot fragment data Verify that there are no problems with the packet data not sent network and restart the thin client NSB80550 Transfer terminated by Restart the thin client user TFTP messages NSB81xxx NSB81509 Time out waiting for Restart the thin client If this does not solve TFTP reply the problem verify that you connected the network cable to the thin client NSB81519 TFTP error d s Boot file server messages NSB83xxx NSB83509 Unable to load file via Ensure that the boot protocol agrees with boot file server protocol your server settings in the NS Boot utility NSB83519 Cannot access boot file Verify your configuration settings in the NS from any server Boot utility and confirm the server configuration NSB83529 Cannot contact boot file Verify that the boot server settings are server s configured correctly Resolving hardware problems 39 40 Table 8 NSBxxxx error codes and text messages continued Error code Error message What you s
21. 42 44 hardware problems 31 installing management utilities 15 ordering replacement parts 42 remote management 19 replacing hardware parts 41 returning parts 44 setting up 7 startup sequence 9 67 N2800e continued understanding 1 NC dialer window learning about the 23 NetVista Thin Client website 16 network cables 4 O Operations Utility installing 15 using TCM to perform a software update on a workstation 26 using TCM to recover the flash image of a workstation 30 ordering replacement parts 42 P parameters maintaining and reconfiguring PPP dialer parameters 23 peer booted workstation recovering the image 28 peer flash recovery 27 disabling 29 enabling 27 pin information connector 59 power consumption 4 power on 9 startup sequence 9 power supply installing the 49 removing the 48 replacing the 48 PPP prerequisites for using 21 PPP dial access prerequisites for using 21 PPP dialer configuring a workstation for 21 configuring initial modem settings for 22 for Thin Client Express workstations 21 preparing a workstation for 21 starting the 23 troubleshooting 24 using to access flash images 24 PPP dialer parameters maintaining and reconfiguring 23 prerequisites for using PPP dial access 21 problems troubleshooting PPP dialer 24 R reconfiguring PPP dialer parameters 23 recovering the flash image of a workstation 26 recovery disabling peer flash recovery 29 enabling peer flash recovery 27 peer fla
22. BE Belgian Dutch English CPO Portuguese Copyright IBM Corp 2000 41 Replacing parts other than the N2800e CompactFlash card 42 Use the following tables to determine the correct part number for replacement parts Warranty service terms and conditions by country apply Table 10 Type 8364 thin client replacement parts Description Country Part number Logic unit and associated parts Logic unit includes internal power All Countries 4115339 supply Cover set All Countries 4114965 Base mounting stand All Countries 4114981 Lithium Battery 3 Volt All Countries 33F8354 Internal Power Supply 115V 230V All Countries 94H1254 Memory Note This thin client accepts 168 pin 3 3 V gold tab unbuffered non parity and 100MHz SDRAM DIMM memory Memory 32 MB SDRAM DIMM All Countries 01K1146 Memory 64 MB SDRAM DIMM All Countries 01K1147 Memory 128 MB SDRAM DIMM All Countries 01K1148 Mouse Mouse two button All Countries 76H0889 Keyboards Keyboard Belgian UK 37L0857 Keyboard Brazilian Portuguese 07L9450 Keyboard Canadian French 37L0852 Keyboard Danish 37L0860 Keyboard French 37L0862 Keyboard French Canadian 37L0910 Keyboard Finnish 37L0877 Keyboard German 37L0863 Keyboard Italian 37L0868 Keyboard Latin America Spanish 37L0853 Keyboard Norwegian 37L0869 Keyboard Spanish 37L0876 K
23. D indications The LED indicators of the following devices maintain a solid green color during normal operation e Logic unit system LED and network status LED e Monitor e Keyboard The network status LED indicates a solid green color during normal operation The network status LED indicates a flashing amber color during network activity The system LED quickly flashes from amber to green during a normal power on The system LED indicates hardware problems in the following ways e The flashing green indications e The flashing amber indications e Steady amber indications e Failure to function To verify that a NetVista thin client hardware problem exists ensure that you complete the instructions in If the NetVista thin client is not functioning properly and the LED indicators indicate anything other than a solid green color consult Table 6 Contact your technical support if these steps do not resolve the problem Table 6 LED indications What you should do System LED Symptom Resolving hardware problems 35 Table 6 LED indications continued Symptom What you should do The system LED fails to function after power on A power interruption during a software update occurs When you power on the NetVista thin client the system LED shows a solid green color or a flashing amber color and the monitor does not display any screens 1 Verify that you plugged the power cable into a w
24. DPMS and VESA Display Data Channel DDC2B A monitor that is attached to the thin client does not require either standard You configure the resolution in each case at the client operating system OS level Your monitor may not support all resolutions and refresh rates Table 13 Monitor support High color 16 bit and 256 color 8 bit Resolution pixels Refresh Rate Hz 640x480 60 75 85 800x600 60 75 85 1024x768 43 60 75 85 1280x1024 60 75 85 1600x1200 48 60 75 85 O Copyright IBM Corp 2000 57 58 Appendix G Connector pin information The following tables define the connector pins that are used with the N2800e thin client Table 14 Monitor Connector Pin Signal Signal Direction 1 Red Video Out 2 Green Video Out 3 Blue Video Out 4 Monitor Detect 2 In 5 Ground AS 6 Red Video Ground 7 Green Video Ground 8 Blue Video Ground 9 Not connected 10 Ground RE 11 Monitor Detect 0 In 12 Monitor Detect 1 DDCSDA In Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect 3 DDCSCL In Out Connector shell Protective Ground Table 15 Keyboard and Mouse Connectors Pin Signal 1 Data 2 Reserved 3 Ground 4 5V de 5 Clock 6 Reserved Table 16 Parallel Connector Pin Signal Signal Direction 1 Strobe In 2 Data 0 In 3 Data 1 In 4 Data 2 In 5 Data 3 In 6 Data 4 In 7 Data 5 In 8 Data 6 In 9
25. Ghana Hong Kong India Iraq Ireland Jordan Kenya Kuwait Malawi Malaysia Nigeria Oman People s Republic of China Qatar Singapore Tanzania Uganda United Arab Emirates Dubai United Kingdom Zambia 14F0032 230V Bangladesh Burma Pakistan South Africa Sri Lanka 14F0014 Appendix A Replacing hardware parts 43 Table 11 Detachable power cables continued Voltage Selection Plug Receptacle Country Part number 230V Denmark 13F9996 D 230V Israel 14F0086 Ey u 230V Chile Ethiopia Italy 14F0068 230V Se Liechtenstein Switzerland 14F0050 LE Returning hardware parts 44 You may not need to return all defective items to IBM Always check the replacement part packaging for any instructions regarding the return of defective parts To return a defective part to IBM pack the defective part in the packaging container of the replacement part Note Customers must not ship features such as memory DIMMs CompactFlash cards or PCI adapter cards with defective logic units that they are returning to IBM It is not possible for IBM to return these features to customers If customers do not follow IBM shipping instructions they may get charges for any damage to a defective part IBM covers shipping costs on all warranted hardware and maintenance agreement hardware Replacement parts become the customer s property in exchange for the defective p
26. NS Boot utility priority not set DHCP messages NSB71xxx Most errors associated with DHCP are server configuration errors contact the system administrator and report your error Table 8 NSBxxxx error codes and text messages continued Error code Error message What you should do NSB71509 DHCP option d boot Verify that the DHCP server settings are server name s failed correct DNS NSB71515 Missing DHCP option Verify that the DHCP server settings are d from server correct NSB71525 Missing DHCP client IP Verify that the DHCP server settings are address correct NSB71535 Missing DHCP client Verify that the DHCP server settings are directory and file name correct NSB71545 DHCP OFFER XID Verify that the DHCP server settings are different than DHCP correct DISCOVER XID NSB71555 DHCP options exceed the Verify that the DHCP server settings are maximum allowable correct DHCP option length NSB71605 DHCP offer from server Verify that the DHCP server settings are s not valid correct BOOTP messages NSB72xxx NSB72505 BOOTP options exceed Verify that the BOOTP server settings are the maximum allowable correct BOOTP option length Network communication messages NSB8xxxx NSB80509 Destination unreachable Verify that there are no problems with the return code d network and restart the thin client NSB8
27. NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update go to http www ibm com nc pubs tl SA23 2808 00 NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update go to http www ibm com nc pubs tl SA23 2808 00 Note Before using this information and the product that it supports be sure to read Safety notices on page vi and First Edition September 2000 O Copyright International Business Machines Corporation 2000 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Safety notices V Danger notices vaa 2 2 2 nn nn V Caution notices a VA Handling static sensitive devices Se oh i tts ok oe ENG About this book Vil Who should read this book vii Information available on the World Wide Web vii Related information a vi How to send your comments Vii Understanding your NetVista Thin Client Express i ad Be de fog Learning about the hardware Standard hardware Hardware connectors Communication hardware Monitor specifications Power consumption Upgrading hardware features REE BR ww Setting up the hardware 7 Startup Sequence 9 Configuring the N2800e Thin Client Ex
28. To access the Setup Utility during a subsequent boot press Esc immediately after the following message disappears Hardware testing in progress If you worked only with the Simple Configuration menu during the initial boot then the Simple Configuration menu appears However if you worked with the Advanced Configuration menu during the initial boot then the Advanced Configuration menu appears You can also configure your workstation for Dial Access This option is available if your client will use a modem for network connection instead of the Ethernet or Using the Configuration Tool to configure the workstation 12 The Configuration Tool allows you to configure the following applications on your workstation Independent Computing Architecture ICA Client e ICA Remote Application Manager e Netscape 4 5 browser without Netscape JVM support 3270 emulator to 390 hosts 5250 emulator to Application System 400 AS 400 hosts e VT emulator e Advanced diagnostics The Configuration Tool also allows you to configure the single user preferences that are independent of the applications such as mouse orientation It also provides a means to update the software on the CompactFlash card The first time you power on the workstation the Configuration Tool displays automatically after you complete the Setup Utility configurations You must complete the Configuration Tool configurations before you can access application
29. a NetVista thin_client hardware problem exists ensure that you complete the instructions in If the NetVista thin client is not functioning properly and it is emitting audio beep sequences consult Hable 5 on page 34 Contact your technical support if these steps do not resolve the problem Notes 1 These beep sequences are in a numeric format which indicates the sequence of the audio output 2 Audio beep sequences do not occur after the monitor initializes Table 5 Audio beep sequences Symptom What you should do The NetVista thin client emits a 1 3 1 beep sequence and the system LED is flashing amber Memory error 1 Check or replace the memory card Refer to Appendix oe 4H 2 Verify that you properly connected the network cable to the NetVista thin client network connector 3 Power on the NetVista thin client 4 If the problem persists you may need to replace the NetVista thin client logic unit Refer to Annend age All for The NetVista thin client emits a Video memory error 2 3 2 beep Sequence and the 1 Verify that you properly connected the network system LED is flashing amber cable to the NetVista thin client network port info 2 Power on the NetVista thin client 3 If the problem persists you may need to replace the NetVista thin client logic unit Refer to Append A Repla for information nace 4 O LE
30. a VESA DPMS Standard monitor As an Energy Star Partner IBM has determined that this product meets the Energy Star Program guidelines for energy efficiency Upgrading hardware features You can perform the following hardware procedures e Install PCI adapter cards for PCI devices e Replace a CompactFlash card e Connect USB devices If you plan to use peripheral USB devices with your N2800e Thin Client Express refer to the documentation for your peripheral USB devices for information e Upgrade your memory The N2800e Thin Client Express has tworandom access memory RAM slots that accepts Synchronous Dynamic Random Access Memory SDRAM Dual Inline Memory Modules DIMMs The N2800e Thin Client Express includes 64 MB of RAM and supports memory expansions of up to 256 MB You can exparid the RAM of the N2800e b installing 32 64 or 128 MB DIMMs Informa on Tew i F meno Refer to for detailed memory specifications and otdersbie N2800e Thin Client Express parts Note Use of the Netscape browser requires 64 MB of RAM Learning about the hardware 5 Setting up the hardware Unpacking your hardware Unpack your hardware Contact your reseller or IBM if you do not have these standard parts Thin client logic unit H Base Mouse El Keyboard El Power cable Selecting the voltage for your location Attention You may damage the thin client if you do not select the correct voltage 1 Locate the volt
31. age switch J on the bottom of the thin client 2 Use a pen or similar object to slide the switch A to the correct setting for your location see Voltage de lcctonito Table paro Installing options e If you have additional memory or optional feature cards see Appendix B following setup procedures e If you have a security cable and would like to restrict access to the thin client logic unit thread your cable through hole EJ For vertical placement of the thin client see installing e For horizontal placement of the hardware continue Copyright IBM Corp 2000 RBBSS502 2 Installing the support base Slide the base J onto the notched bottom of the thin client J until it latches securely Connecting your hardware on page vi before continuing 1 Connect the devices listed below to the appropriate ports USB devices H Network cable Serial device 2 El Serial device 1 E Parallel devices HB Monitor Mouse El Keyboard Headphones Microphone Tighten all device cable connections N 3 Connect the thin client power cable to the power socket i 4 Plug all power cables into properly grounded working electrical outlets 5 To power on your thin client move the power supply switch E to the on position Notes a The white power switch resets the power to your thin client b The system LED PM should flash from amber to reen See g for d
32. are removed Performing a software update on a workstation You should perform software updates on workstations only when a newer version of the software flash image exists Files which contain configuration information are not rewritten by the workstation when you perform a software update on a workstation Configuration files can include Internet Protocol IP configuration settings emulator settings keyboard remapping files and Independent Computing Architecture ICA Client sessions that you have added You can perform a software update on a workstation using the following two methods Using the Configuration Tool to perform a software update on a workstation You can use the Configuration Tool to perform a software update on a workstation Using the Configuration Tool requires you to be at the workstation that you are updating If you have installed the IBM NetVista Thin Client Express Service Utility hereafter referred to as Service Utility you can use it as a flash update source To use the Configuration Tool to perform a software update on a workstation follow these steps 1 From the workstation that you want to update enter the Configuration Tool a Press and hold the following keys on the left side of the keyboard Shift Ctrl Alt b Hold the keys down for several seconds until the Configuration Tool starts Note If you are unable to enter the Configuration Tool the workstation may not have access to the
33. arts which become the property of IBM For information on ordering thin client parts refer to Replacing parts other than Appendix B Hardware maintenance procedures Removing the logic unit to install parts Read 2 before continuing 1 Turn off the power supply switch EN 2 Disconnect all cables from the thin client 3 Hold the thin client cover assembly lift latch EJ and pull the logic unit out 4 Carefully lay the logic unit down with the internal components facing up You are now ready to perform the installation procedures provided in this chapter 5 Complete the procedure when you are finished badog components in the logic unit Reassembling the thin client Read and a before continuing 1 To reassemble the thin client carefully slide the logic unit into the cover assembly while depressing the slide stop DJ 2 Slide the logic unit completely into the cover assembly until the latch E is engaged 3 Perform steps 1 a 5 of the procedure EConnecting RBBSS500 5 Copyright IBM Corp 2000 45 Replacing a CompactFlash card ent CompactFlash card by pulling it out of the connector E 2 Match the grooves on the sides of the CompactFlash card that you are installing E to the inside of the connector E 3 Install the CompactFlash card J into the connector i Note Do not force the card into the connector as it will damage both the thin client
34. ations Utility SA23 2813 for more information on managing thin clients with the Thin Client Manager Operations Utility This information is available on the World Wide Web at the following uniform resource locator URL http www ibm com nc pubd O Copyright IBM Corp 2000 19 20 PPP dialer for Thin Client Express workstations You can configure your Thin Client Express hereafter referred to as workstation for Point to Point Protocol PPP dial access You can utilize this option if your workstation uses a modem to connect to a network There are several prerequisites that you must meet before you can use PPP dialer Prerequisites for using PPP dial access Before you can use PPP dial access with your workstation you must have the following e A workstation with a Service Update 1 BOM flash file installed on its CompactFlash card see a a a ksta for flash update information e USB modem or serial analog modem Note If you are going to use a serial modem with a N2800e workstation you need an USB to serial adapter e Analog telephone line e Internet Service Provider ISP that supports PPP connections and Password Authentication Protocol PAP authentication Note By default the workstation does not recognize Domain Name System DNS information from ISPs To enable DNS perform the procedure For a list of tested modems visit the following uniform resource locator URL http www ibm com pc supp
35. ce see Startu on page 9 or during normal operation Table 2 Hardware problem indications Startup Visible LED Audio beep Error codes and Checkpoints hardware indications sequences text messages failure system LED NSBxxxx Power on X X X Monitor X X initialization Keyboard X X initialization Welcome screen x x If you experience any hardware problem indications you need to verify that an easily avoidable problem is not causing the hardware problem indication Record any hardware problem indications and a description of the problem and then proceed with the instructions below These instructions ensure that you start resolving any hardware problems by resetting the power to your hardware To determine the cause of NetVista thin client hardware problems follow these steps to reset the power to your hardware __ 1 Power off the NetVista thin client Copyright IBM Corp 2000 31 2 Unplug the power cable from the electrical outlet 3 Ensure that you properly connected all devices to the NetVista thin client See Conne o VO ard e o 8 for more information 4 Plug the NetVista thin client power cable into a properly grounded working electrical outlet 5 Power on the NetVista thin client 6 Wait for the IBM NetVista thin client screen to appear on your monitor e If the IBM NetVista thin client screen appears and the NetVista thin client does not indicate any ha
36. dling Customer Replaceable Unit CRU parts IBM delivers CRUs to the customers for exchange and customers return defective parts to IBM under the basic service offering Customers should return all defective logic units without the cover set CompactFlash card support base or memory upgraded service Siferines a service representative delivers replacement parts transfers features and returns defective parts to IBM necessary to plas the thin client logic sin or any other parts Replacing the N2800e Thin Client Express CompactFlash card IBM replaces a defective logic unit drawer as a complete assembly This assembly en not include the N2800e Thin Client Express CompactFlash card Refer to Table J to determine the correct CompactFlash card to order for your language a Warranty service terms and conditions by country apply Table 9 Thin Client Express logic units Description Model Part number CompactFlash cards for N2800e Model Cxx CompactFlash Card for Model Cxx CUS US English CAP Asia 31L5281 Pacific CLS LA Spanish CCF Canadian French CBP Brazilian Portuguese CompactFlash Card for Model Cxx CUI US English ISO 9995 CUK 31L5282 UK English CEU European CGE German CFR French CSW Swedish Finnish CDK Danish CNO Norwegian CND Dutch CompactFlash Card for Model Cxx CIL Icelandic CSG Swiss 31L5283 German French Italian CIT Italian CLE Luxembourg CSP Spanish C
37. duct program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications that cover subject matter that is described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte character set DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing IBM World Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This informat
38. ection of the IBM Service and Support team Table 8 NSBxxxx error codes and text messages Error code Error message What you should do General messages NSBOxxxx NSB00030 Canceled by user Press any key to enter the NS Boot utility Battery messages NSBO1xxx NSB01500 Battery dead Main memory messages NSB10xxx NSB11500 On board memory Ensure that the memory is installed failure NSB11510 Slot d memory failure Non volatile memory messages NVRAM NSB11xxx NSB12500 Checksum failure for Re enter NS Boot configuration data if nonvolatile memory different from the default values NSB12510 Not able to access Replace the thin client logic unit see nonvolatile memory NSB12520 Setting nonvolatile Re enter NS Boot configuration data if memory to different from the default values manufacturing defaults NSB12530 Detected reset jumper The password has been cleared NSB12540 New nonvolatile memory Re enter NS Boot configuration data if structure detected different from the default values Audio messages NSB21xxx Resolving hardware problems 37 38 Table 8 NSBxxxx error codes and text messages continued Error code Error message What you should do NSB21500 Audio failure Replace the thin client logic unit see Input keyboard and mouse messages NSB3xxxx NSB31xxx and NSB32xxx
39. eft side of the keyboard Shift Ctrl Alt Hold the keys down for several seconds until the Configuration Tool starts Note If you are unable to enter the Configuration Tool the workstation may not have access to the Configuration Tool Refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for more information about granting and denying access to the Configuration Tool This information is available at the following URL http www ibm com nc pubd From the Configuration Tool select a language Configuring initial modem settings for PPP dialer access Once you have prepared a workstation for PPP dialer access you must configure the initial modem settings of the workstation Perform the following steps from the Communication Options menu of the Configuration Tool to complete this task 1 Select a type of modem N2800e workstations use an USB modem or a serial modem Select DTE Baud rate If you are using a 56K modem you should select 57600 or higher Select a dialing method You can choose Tone or Pulse This step is optional depending on the modem that you are using a Type the modem initialization string in the appropriate field This can contain additional commands for the modem b Type one command string and one response string into the appropriate fields Refer to the documentation for the modem that you are using for specific commands An example of a command string and a response stri
40. electrical shock use only AC power sources approved by IBM RSFTD216 Caution notices A caution notice applies to a situation that is potentially hazardous to people because of some existing condition CAUTION The battery is a lithium battery To avoid possible explosion do not burn or charge the battery Exchange only with the IBM approved part Discard the battery as instructed by local regulations RSFTC227 Handling static sensitive devices vi When you handle components take these precautions to avoid static electricity damage Do not open static protective packages until you are ready to install their contents Limit your movements to avoid static electricity build up around you Handle components carefully and never touch exposed circuitry Prevent others from touching components Place components on static protective packages while performing hardware removal and installation procedures Do not place components on metal surfaces About this book IBM NetVista N2800e Thin Client Express Reference SA23 2808 provides information for the Type 8364 Model Cxx IBM NetVista N2800e Thin Client Express hereafter referred to as workstation or thin client This publication contains information on hardware setup software configuration and update hardware problem resolution hardware upgrade options parts replacement and ordering Who should read this book The following should find the infor
41. ers installed in configuration 4 Power on the thin client This requires you to reconnect the power cable to the logic unit 5 When the flash image has been re flashed the LED will flash green If the system LED is amber or flashes amber the flash image cannot be re flashed Try a different CompactFlash card with the N2800e machine type 8364 flash image stored on it or recreate the recovery CompactFlash card see Creating al and then repeat this procedure If you are still unable to recover the flash image replace the logic unit see 6 Power off the system 7 Remove the CompactFlash card from the connector 8 Move the jumpers back into the default configuration If you do not move jumpers back into configuration your thin client may not function properly 54 RBBST506 0 Appendix E Choosing a flash file Regardless of which method you use to update the flash image of a workstation you may need to specify the flash file to use These files which are sometimes called Bill of Material BOM files contain a list of files that make up a flash image When reflashing your flash card you must specify which image you want Note The first three images listed below include Netscape browser and PPP Dialer support Table 12 Flash files also referred to as BOM files BOM file NS x86 0000 e 032 020 01 BOM NS x86 0000 e 032 020 02 BOM Languages supported US English LA Spanis
42. es detailed hardware information about the N2800e Thin Client Express Hardware Type 8364 Model Cxx hereafter referred to as N2800e Thin Client Express Standard hardware The standard N2800e Thin Client Express hardware includes the following a 64 MB of SDRAM DIMM random access memory RAM see FAppendix Al e 4MB SGRAM video memory Integrated Ethernet communication e 16 bit internal and external sound One 32 MB CompactFlash card with preloaded software e 2 USB ports for a keyboard and other USB devices e 2 PCI adapter slots for PCI devices e Two serial ports for serial devices Note The Netscape browser requires 64 MB of RAM See FAppendix B Hardwarel Based for information about ordering teplacemeni memory Hardware connectors Your N2800e Thin Client Express hardware includes standard connectors standard i USB Ports 7 I Network Connector E status LEDs Ap Serial Port 2 I Serial Port 1 m PCI Card Slots Sil Power Switch Parallel Port c E System LED 2 Headphone Port j Microphone Port Ge Monitor Port D HP Mouse Port lt a Keyboard Port Power Supply Switch ae Power Cord Socket MESEN Front View Back View RBBST500 0 Figure 1 Hardware connectors Copyright IBM
43. eviations 6 Choose the operating system for your server from the menu that appears on your screen Refer to the server software information to verify the correct selection for your network Note If your thin client is unable to receive the operating system code from the server contact your network administrator RBBSS503 4 Startup sequence This is a typical startup sequence of events for the NetVista Thin Client Express If any of these events do not occur see 1 The following devices show light emitting diode le LED indications Logic unit system LED and network status LED e Keyboard Monitor e Any USB devices The following internal hardware components initialize e Memory e L1 cache e Video memory Keyboard controller The IBM NetVista thin client screen appears on the monitor One of the following appears The Thin Client Express Setup Utility The Setup Utility appears in either of the following situations You start the NetVista thin client for the first time You previously reset the NetVista thin client to the factory default property settings The Configuration Tool launches after the Setup Utility in either situation Refer to mar abot pone with the Setup Utility e The NetVista Thin Client Express detects the CompactFlash card and loads the operating
44. eyboard and repeat the previous steps on replacing a defective keyboard 3 If the keyboard still does not work you may need to replace the NetVista thin eplacing hardware parts on page 41 for more information on replacing a defective logic unit Mouse 33 Resolving hardware problems Table 4 Visible hardware failure continued Symptom What you should do e The mouse cursor stops moving the 1 Verify that you connected the mouse mouse does not function at all cable properly to the NetVista thin client The mouse cursor does not move keyboard smoothly 2 If the mouse does not work any of the following devices may be defective e Mouse e Keyboard Substitute a properly working device for a defective device Repeat the previous information 3 If the mouse still does not work you may need to replace the NetVista thin defective logic unit Audio beep sequences 34 The NetVista thin client hardware utilizes both audio and visual alerts when reporting hardware problems In the event of a hardware problem the NetVista thin client emits audio beeps before your monitor initializes After your monitor initializes error codes and text messages appear on the screen ea Audio ae sequences can include short beeps long beeps and brief silent periods defines the possible audio beep sequences that can occur when a hardware problem exists To verify that
45. eyboard Swedish 37L0877 Keyboard Swiss French and German 37L0878 Keyboard UK English 37L0881 Keyboard US English 1509995 37L0883 Keyboard US English 37L0851 Table 11 Detachable power cables Voltage Selection Plug Receptacle Country Part number Detachable power cables Table 11 Detachable power cables continued Voltage Selection 230V Plug Receptacle Country Argentina Australia New Zealand Part number 13F9940 230V SE Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 13F9978 115V gt T Bahamas Barbados Bolivia Brazil Canada Costa Rica Dominican Republic El Salvador Ecuador Guatemala Guyana Haiti Honduras Jamaica Japan Netherlands Antilles Panama Peru Philippines Taiwan Thailand Trinidad Tobago U S A except Chicago Venezuela 1838574 115V Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A 6952301 230V Bahrain Bermuda Brunei Channel Islands Cyprus
46. h Canadian French Brazilian Portuguese UK English French Swiss French Belgian French US English German French Swedish Finnish Danish Norwegian Dutch UK English Swiss German Belgian Dutch Canadian French Swiss French Belgian French NS x86 0000 e 032 020 03 BOM US English Swiss German Spanish Belgian French Swiss French Swiss Italian Italian Belgian Dutch Portuguese UK English German Dutch French Canadian French NS x86 2200 e 032 010 01 BOM US English LA Spanish Canadian French Brazilian Portuguese UK English French Swiss French Belgian French NS x86 2200 e 032 010 02 BOM NS x86 2200 e 032 010 03 BOM US English German French Swedish Finnish Danish Norwegian Dutch UK English Swiss German Belgian Dutch Canadian French Swiss French Belgian French US English Swiss German Spanish Belgian French Swiss French Swiss Italian Italian Belgian Dutch Portuguese UK English German Dutch French Canadian French The following are available regardless of the flash file that you choose e Basic keyboard language support e Messages that are translated into US English O Copyright IBM Corp 2000 55 56 Appendix F Monitor specifications A basic video graphics adapter VGA class monitor that meets the VESA standards of refresh rate and resolution can function with the thin client The thin client supports VESA Display Power Management Signaling
47. hat are potentially lethal or extremely hazardous These notices pertain throughout this book DANGER To prevent a possible electrical shock during an electrical storm do not connect or disconnect cables or station protectors for communications lines display stations printers or telephones RSFTD003 DANGER To prevent a possible electrical shock from touching two surfaces with different electrical grounds use one hand when possible to connect or disconnect signal cables RSFTD004 DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system It is the customer s responsibility to ensure that the outlet is correctly wired and grounded to prevent an electrical shock RSFTD201 DANGER To prevent a possible electrical shock when installing the system ensure that the power cords for all devices are unplugged before installing signal cables RSFTD202 DANGER To prevent a possible electrical shock when adding the device to a system disconnect all power cords if possible from the existing system before connecting the signal cable to that device RSFTD205 DANGER To prevent a possible electrical shock disconnect the power cord from the electrical outlet before opening the unit RSFTD215 Copyright IBM Corp 2000 v DANGER To reduce the risk of
48. hould do NSB83539 Cannot PING boot server Verify your configuration settings in the NS s Boot utility and confirm the server configuration NSB83549 Unable to open file Confirm the server configuration NSB83560 Boot file name or Verify your configuration settings in the NS directory not valid Boot utility and confirm the server configuration NSB83579 Failed to boot after 1 Verify your configuration settings in the NS attempt Boot utility and confirm the server configuration NSB83589 Failed to boot after d Verify your configuration settings in the NS attempts Boot utility and confirm the server configuration NSB83590 Unrecognized boot file Verify your configuration settings in the NS server protocol Boot utility NSB83600 Boot file server protocol Verify your network configuration settings not specified in the NS Boot utility NSB83619 Address resolution failed Verify your configuration settings in the NS boot file server s Boot utility and confirm the server configuration Gateway messages NSB84xxx NSB84509 Gateway address not Verify your network configuration settings valid in the NS Boot utility NSB84519 Address resolution failed Verify your network configuration settings gateway s in the NS Boot utility Client IP address messages NSB85xxx NSB85509 Duplicate IP address Verify your network configuration settings s that is owned by s in the NS Boot utility and the DHCP or BOOTP server configuration
49. ial Setup Utility to configure the workstation The following menu is an example of a Setup Utility menu O MENU2x A IBM NetVista Thin Client N CompactFlash boot Configure IP settings B Dial ACCESS 926555444 343599 FRR GRE RHR RD KD Disabled DICO siasi e ow dew We ek eer RA AR Disabled Thin Client IP address 4 0 0 0 0 Subnet Mask casera daa aE 255 255 255 0 Gateway IP address ecos 00000000 0 0 0 0 Domain name server IP address 0 0 0 00 SE Press Enter to continue E Leave at 0 0 0 0 if a Domain Name Server is not used F Thin Client IP address is required G o Enter Continue F5 Advanced configuration F7 Back H J RZAPN500 3 Figure 2 Example menu Copyright IBM Corp 2000 11 The menu number makes it easy to navigate through the Setup Utility Menu numbers that begin with 2 are unique to the initial Setup Utility The menu title E tells you which menu you are using Use the arrow keys to select an option from the list of available options fj After you select an option specify a value in the corresponding value field PJ Certain fields allow you to select a value by using the Page Up and Page Down keys Instructions and other messages J and Hd provide additional information Error messages H inform you when you need to complete a field or correct a value before continuing Use the active function keys JJ to navigate through the Setup Utility
50. information by mailing the readers comment form located at the end of this information Copyright IBM Corp 2000 Vii e If you are mailing comments from a country other than the United States you can give the form to the local IBM branch office or IBM representative for postage paid mailing e If you prefer to send comments by FAX use either of the following telephone numbers United States and Canada 1 800 937 3430 Other countries 1 507 253 5192 e If you prefer to send comments electronically use the following network identification IBMMAIL to IBMMAIL USIB56RZ RCHCLERK us ibm com Be sure to include the following The title and order number of the information The page number or topic to which your comment applies Viii Understanding your NetVista Thin Client Express The IBM NetVista N2800e Thin Client Express offers a fast and simple way to access applications on the following platforms e Windows NT Server 4 0 e Windows NT Server 4 0 Terminal Server Edition TSE e Windows NT Workstation 4 0 e Windows 2000 Server e Windows 2000 Professional e Windows 2000 Advanced Server As both a hardware and a software solution Thin Client Express includes essential Network Station Manager V2R1 functions on a pre installed CompactFlash card Thin Client Express provides the usual thin client benefits such as a reduced total cost of ownership and the fast flexible deployment of applicatio
51. ing the Thin Client Manager Operations Utility to perform a software update on a workstation You can use the Thin Client Manager Operations Utility to perform a software update on a workstation To find out how to perform this and other workstation management tasks refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for information about managing your Thin Client Express This information is available at the following URL http www ibm com nc pubd Recovering the flash image of a workstation 26 You can recover the flash image of a workstation that has a damaged flash image This process is also known as reflashing the workstation When you recover the flash image of a workstation the recovery server reformats the CompactFlash card and copies the recovery flash image to the workstation Any configurations that you have made to the workstation are removed Note You should only perform flash recovery when you have a workstation with a corrupt flash image You can recover the flash image of a workstation by using one of the following methods You need to specify the flash file that you want to use in the process regardless of the method that you choose See a fla on page 55 for more information Using one workstation to recover the flash image of another workstation You can use a peer workstation to perform a peer flash recovery on another workstation The term peer flash recovery means that yo
52. ion could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and changes in both the products and the programs described in this publication at any time without notice References in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources Copyright IBM Corp 2000 61 IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only If you are viewing this information softcopy the photographs and color illustrations may not appear The drawings and specifications contained herein shall not be reproduced in whole or in part without the written permission of IBM IBM has prepared th
53. irements of the Canadian Interference Causing Equipment Regulations Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Community Compliance Statement This product is in conformity with the protection requirements of EC Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Properly shielded and grounded cables and connectors IBM part number 75G5958 or its equivalent must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment Such cables and connectors are available from IBM authorized dealers IBM cannot accept responsibility for an interference caused by using other than recommended cables and connectors Glossary
54. is publication for use by customer personnel for operating and planning for the specific machines indicated IBM makes no representations that it is suitable for any other purpose As an Energy Star Partner IBM has determined that the Type 8364 thin client meets the Energy Star Program guidelines for energy efficiency Wr Environmental Design The environmental efforts that have gone into the design of this product signify IBM s commitment to improving the quality of its products and processes Some of these accomplishments include the following e Elimination of the use of Class I ozone depleting chemicals in the manufacturing process e Reduction in manufacturing wastes e Increased product energy efficiency Normal power consumption for the thin client while running applications is approximately 18 Watts For more information contact an IBM account representative Product Recycling and Disposal 62 You can recycle components such as structural parts and circuit cards where recycling facilities exist IBM does not currently collect and recycle used IBM products from customers in the United States other than those products that are involved in trade in programs Companies are available to disassemble reuse recycle or dispose of electronic products Contact an IBM account representative for more information This IBM thin client contains circuit boards with lead solder Before you dispose of this unit remove the
55. k Station Boot 65 NSBXXXXX Network Station Boot message with identification number XXXXX NSM Network Station Manager NVRAM Nonvolatile Random Access Memory also referred to as local settings O OS Operating System P PC Personal Computer POST Power On Self Test PPP Point to Point Protocol R RAM Random Access Memory RAP Remote Authentication Protocol RIE Routing Information Field RFS Remote File System S SDRAM Synchronous Dynamic Random Access Memory SNMP Simple Network Management Protocol T TCM Thin Client Manager TCP IP Transmission Control Protocol Internet Protocol TFTP Trivial File Transfer Protocol TSE Windows NT Server 4 0 Terminal Server Edition U DP User Datagram Protocol K United Kingdom RL Uniform Resource Locator S United States SB Universal Serial Bus U U U U U U TP Unshielded Twisted Pair 66 V V Volts VESA Video Electronics Standards Association VGA Video Graphics Array VM Virtual Machine VT Virtual Terminal W WAN Wide Area Network WBT Windows Based Terminal WOL Wake On LAN WWW World Wide Web Index A access configuring initial modem settings for PPP dialer 22 prerequisites for using PPP 21 BOM file choosing a 55 boot block image 53 recovering 53 C CD installing the utilities from the NetVista Thin Client Utilities CD 16 CompactFlash card replacing the N2800e Thin Client Express
56. kstation Note You need to perform the procedure Zibefore you can perform a peer flash recovery Altering the flash image of a workstation 29 30 13 14 15 16 17 18 Under Boot file server directory and file name specify this directory and file name as the First option NS flashbase x86 kernel 2200 Under Boot file server protocol set NFS to First Press F3 to save your settings and return to the Advanced Configuration menu Press F10 to reboot the workstation Specify the appropriate flash file or BOM file and press Enter to continue Note The workstation will not prompt you to specify a BOM file in the following instances a You are performing a peer flash recovery b The Service Utilities server administrator has already specified a BOM file to use for flash recovery Attention Recovering the flash image of a workstation can take as long as 10 minutes Do not power off the workstation until the flash recovery process is complete After the recovered workstation reboots the Configuration Tool appears on the display Make any necessary changes to your configuration and then click Save and Restart If you are interested in learning more about the Configuration Tool see Using thd Using the Thin Client Manager Operations Utility to recover the flash image of a workstation You can use the Thin Client Manager Operations Utility to recover the flash image of a workstation
57. mation in this publication helpful The person who administers the workstation e The hardware service and the support organizations for the workstation Information available on the World Wide Web You can obtain the latest version of this information at the following uniform resource locator URL http www ihm com nc pubs This is the same URL that is printed on the cover of this document Related information The following publications ship with your hardware Refer to these publications for information that relates to your workstation e See the IBM NetVista Quick Setup for N2800e Thin Client Express Type 8364 Model Cxx SA23 2807 pamphlet for quick hardware setup information and software configuration information e See the IBM License Agreement For Machine Code Z125 5468 before using the workstation e See IBM NetVista Thin Client Safety Information SA41 4143 for important safety notices e See IBM NetVista Thin Client Hardware Warranty Type 8363 and Type 8364 SA23 2802 for important hardware warranty information Refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for information about managing your Thin Client Express This information is available at the following URL http www ibm com nc pubs How to send your comments Your feedback is important in helping to provide the most accurate and high quality information You can submit comments about this or other IBM
58. mware hereafter referred to as flash image You need a CompactFlash card to complete this procedure Note Once you create a recovery CompactFlash card for an N2800e machine type 8364 thin client it can only be used to re flash an N2800e thin client before continuing 2 Insert the CompactFlash card into the connector 3 Move the jumpers into configuration H Note All systems ship with jumpers installed in configuration PY 4 Power on the thin client This requires you to reconnect the power cable to the logic unit 5 Wait for the system LED to flash green Note If the system LED flashes amber the image was not created Repeat the procedure or see 6 Power off the thin client 7 Remove the CompactFlash card and store in a safe place 8 Move the jumpers back into the default configuration If you do not move the jumpers back into configuration PM your thin client may not functio properly Copyright IBM Corp 2000 2 RBBST503 2 53 Recovering the flash image You need a CompactFlash card with an N2800e machine type 8364 flash image to complete this rocedure See Creating a recovery CompactFlasi to create a recovery CompactFlash card 1 Complete the procedure Removing the log before continuing tO INnSta Da 2 Insert the CompactFlash card into the CompactFlash connector 3 Move the jumpers into configuration H Note All systems ship with jump
59. ng is atz amp fL1 OK This step is optional depending on the applications that you want to use a If you need DNS support from the DNS active pulldown list select Yes b Type up to two DNS server IP addresses in the IP address 1 and IP address 2 fields c Type an optional domain name in the Domain field Type the telephone number of the ISP in the Phone number field You can include commas in the telephone number for time delay but you cannot include blank spaces Commas indicate to the PPP dialer that it needs to wait for a dial tone before continuing to dial the telephone number of the ISP 7 Type a userid and password in the appropriate fields If you do not type a userid and password the dialer prompts you for a userid and password each time that you connect to the network Once you have completed the initial modem setting configurations for PPP dialer access you can start the PPP dialer It is necessary for you to successfully start the PPP dialer at this time to complete the configuration of your workstation for PPP dialer access Starting the PPP dialer You can start the PPP dialer once you have completed the initial modem setting configurations on the workstation Starting the PPP dialer after you have completed the initial modem setting allows the workstation to test the modem settings that you have specified Perform the following steps to start the PPP dialer 1 2 the workstation that you are configuri
60. ng for PPP dialer access is ae the Communication Options menu From the Communication Options menu click OK to start the dialer 2 From the NC Dialer window click Connect The workstation may prompt you for a userid and password After you click Connect the State changes from Offline to Connecting Wait for the state to display Online You can check the status log in the window for connection errors After the workstation has completed a successful dial connection the Configure a Workstation Mode menu appears You are now ready to configure the workstation desktop See for more information abou configuring the workstation desktop Learning about the NC dialer window The NC dialer window displays information about the PPP connection of the workstation The dialer window includes a log which displays status information of the current dialer session During a successful PPP dialer connection the dialer window displays the following information e Modem Speed displays the DTE Baud speed Local IP displays the local workstation s IP address e Remote IP displays the workstation s gateway address e Bytes in displays number of bytes received by the workstation e Bytes out displays number of bytes transmitted by the workstation Time online displays the time online for the current connection e Connect if enabled allows the user to connect manually e Disconnect if enabled allows the
61. ns Because it does not require a boot server Thin Client Express also provides a quick start up time Thin Client Express also includes a Setup Utility and a Configuration Tool that provide the following A streamlined configuration process e Local boot capabilities from a CompactFlash card e A Netscape browser 3270 5250 and VTxx emulator sessions e An Independent Computing Architecture ICA client and ICA Remote Application Manager Separate utility programs for flash update service and operations management A desktop with a Launch Bar or one or more full screen applications e Advanced diagnostics The IBM NetVista Thin Client Express Service Utility and IBM NetVista Thin Client Manager Operations Utility are management utilities that you can use to manage your workstations These utilities run on Windows 2000 and Windows NT workstations and are available to you free of charge You can download these utilities either from a compact disc CD or from the World Wide Web For information on obtaining the CD at no cost to you visit the following uniform resource locator URL http www pc ibm com us netvista thinclient xpress htm Click Express Utilities located under the More Info heading If you are interested in downloading the utilities from the World Wide Web refer to Downlo g a Thin b e for more information O Copyright IBM Corp 2000 1 Learning about the hardware This section provid
62. of abbreviations A AC Alternating Current ARP Address Resolution Protocol B BOM Bill of Material BOOTP Bootstrap Protocol C CD Compact Disc CRU Customer Replaceable Unit Cxx Thin Client Express model D DBCS Double Byte Character Set d d d d IP address format DC Direct Current DCE Data Communications Equipment DDC Display Data Channel DDC2B Display Data Channel version 2B DHCP Dynamic Host Configuration Protocol DIMM Dual In line Memory Module DMA Direct Memory Access DNS Domain Name Server DPMS Display Power Management Signaling DTE Data Terminal Equipment F FAX Facsimile FCC Federal Communications Commission FTP File Transfer Protocol FRU Field Replaceable Unit Copyright IBM Corp 2000 H HTTP Hypertext Transfer Protocol Hz Hertz or cycles per second IBM International Business Machines ICA Independent Computing Architecture ICMP Internet Control Message Protocol ISO International Organization for Standardization ID Identification IEEE Institute of Electrical and Electronics Engineers IP Internet Protocol IRQ Interrupt Request L LA Latin American LAN Local Area Network LED Light Emitting Diode LLC Logical Link Control MAC Medium Access Control Mb Megabit MB Megabyte MHz Megahertz MTU Maximum Transmission Unit N N2800e IBM NetVista Thin Client Express NFS Network File Server NS Network Station NSB Networ
63. orking electrical outlet 2 Press the white power button to reset power to the NetVista thin client 3 If the system LED does not work the power cable may be defective Substitute a properly working power cable and then repeat the steps Contact your reseller or IBM to request a replacement 4 If the system LED still does not work you may need to replace the NetVista thin client logic unit Contact your reseller or IBM to request a replacement The software on the NetVista thin client may be damaged Contact IBM Service and Support and for information on recovering the software on the NetVista thin client The system LED shows a solid amber color or a flashing amber color 1 Press the white power button to reset power to the NetVista thin client 2 If the system LED still shows a solid amber color or a flashing amber color you may need to replace the NetVista thin client logic unit Contact your reseller or IBM to request a replacement The system LED flashes amber once shortly after power off The NetVista thin client hardware automatically enables Wake On LAN WOL This is not an indication of a hardware problem Monitor LED The monitor LED fails to function after power on If the problem still persists after you verified the monitor cable connections or after you substituted a properly working monitor refer to the documentation for your monitor for more information
64. ort Click NetVista gt NetVista thin client gt Advanced Search and then search for modems under IBM NetVista Thin Client Configuring a workstation for PPP dialer You need to perform the following procedures to configure a workstation for PPP dialer access Preparing the workstation for PPP dialer configuration Follow these steps to configure your workstation for PPP dialer access 1 Power on the workstation 2 If the workstation does not automatically display the Setup Utility Simple configuration menu press Esc to enter the Setup Utility If the workstation displays the Advanced configuration menu select Simple configuration and press Enter 3 From the Setup Utility Simple configuration menu a Choose a language setting Copyright IBM Corp 2000 21 22 4 You have completed the initial configurations of your workstation for PPP dialer access Continue with b Choose a display resolution setting and a display frequency setting c Configure the workstation Internet Protocol IP settings 1 From the CompactFlash Boot Configure IP settings menu disable Dynamic Host Configuration Protocol DHCP 2 Verify that all IP values are 0 0 0 0 3 From the CompactFlash Boot Configure IP settings menu enable Dial Access 4 Press Enter The workstation restarts and the Configuration Tool appears on the display If the Configuration Tool does not display Press and hold the following keys on the l
65. press iy wee edd Using the Setup Utility to contiene the Workstation 11 Using the Configuration Tool to configure the workstation ee ee 12 Installing the Thin Client Service Utility and the Operations Utilities 15 Installing the utilities from the NetVista Thin Client Utilities CD 16 Downloading the utilities Hom the NetVista Thin Client web site 2 2 nn nn 16 Managing your Thin Client Express remotely a 19 PPP dialer for Thin Client gt workstations ee We ie oe Prerequisites for using PPP dial access 21 Configuring a workstation for PPP dialer 21 Preparing the workstation for PPP dialer configuration 21 Configuring initial mod m settings for PPP dialer access oud ee A oleae DZ Starting the PPP dialer D Ga pe Ga ke ZO Learning about the NC dialer window pat wie a ZO O Copyright IBM Corp 2000 Maintaining and eee ee PPP dialer parameters 23 Using the PPP dialer lo access flash i images 24 Troubleshooting PPP dialer problems 24 Altering the flash image of a workstation en ZO Performing a software update on a workstation 25 Using the Configuration Tool to perform a software update on a workstation 25 Using the Thin Client Manager Operations Utility to perform a software update on a workstation 26 Recovering the flash image of a workstation 26 Using one workstation to recover the flash e
66. rdware problems during power on you do not have a hardware problem e If the NetVista thin client indicates a hardware problem record_an problem indications and a description of the problem Consult with your hardware problem information Table 3 Hardware problem resolution information Hardware problem indications Where to find information Visible hardware failure ble hardware fa e Audio beep sequences LED indications Error codes and text messages Visible hardware failure 32 You experience visible hardware failure during normal operation when a device that is attached to your logic unit fails to function properly Visible hardware failure includes the following e A device that is attached to your logic unit fails to function at all For example Your mouse cursor stops moving Your monitor displays a blank screen Characters do not display on your monitor when you type A device that is attached to your logic unit does not function properly For example Your monitor displays unreadable screens Your mouse cursor does not move smoothly Some keys on your keyboard do not respond correctly If your NetVista thin client hardware has a visible hardware failure consult fable d Contact your technical support if these steps do not resolve the problem Table 4 Visible hardware failure Symptom What you should do Logic Unit Table 4 Visible hardware
67. red the workstation to use the PPP dialer the Perform the procedure configure a workstation to use the PPP dialer Troubleshooting PPP dialer problems 24 The NC dialer window displays PPP connection information The workstation saves this information in the following file tmp ncdialer log Note The tmp ncdialer log does not persist through workstation reboot The workstation stores additional PPP connection information in the system log You can access this information by performing the following steps 1 Using the Configuration Tool configure the workstation desktop to include an Advanced Diagnostics window see the workstation on page 12 2 From the workstation desktop open an Advanced Diagnostics window and type the command dmesg You can now see PPP connection information and messages for the current dialer session Altering the flash image of a workstation There are two methods that you can use to alter the flash image of a workstation 1 When you perform a software update to the flash image of a workstation you are only updating the software files The workstatoin saves any configuration settings that you have made during the software flash update process 2 When you recover the flash image of a workstation the recovery server reformats the CompactFlash card of the workstation copying the recovery flash image to the workstation Any configurations that you have made to the workstation
68. s J removed during the power supply removal procedure Slide the support plate E into place between the riser card and power supply Secure the support plate with the two Phillips head screws removed during the power supply removal procedure Install the power connector JJ into its socket on the logic board RCBN192 2 Appendix B Hardware maintenance procedures 49 50 Appendix C Setting the thin client voltage for your location Selecting the voltage for your location Note All N2800e thin clients are preset to the 230V setting when manufactured 1 a Power off the N2800e thin client 2 Remove the base from the N2800e thin client 3 4 Use a pen or similar object to slide the switch to the Locate the voltage selector switch correct sting for a location see Voltage selection in Slide the base back on to the N2800e thin client Power on the N2800e thin client Copyright IBM Corp 2000 RCBN193 1 51 52 Appendix D Recovering the boot block image This section provides instructions that should be followed only under the direction of the IBM Service and Support team Use these instructions only if you encountered a power interruption during a software update Creating a recovery CompactFlash card This procedure creates a copy of the thin client fir
69. s from network servers However you do not need to complete the advanced settings to create a basic working configuration After you have completed the Configuration Tool click Save and Restart to save your settings and restart the workstation with your new configuration The Configuration Tool provides three Workstation Mode user interfaces 1 A single application that starts automatically when you power on the workstation This application fills the entire display screen 2 One or more applications that start automatically when you power on the workstation Note The N2800e s free memory determines how many applications you can run at one time With 32 MB of RAM you can specify up to either of the following applications e Four simultaneous 5250 or 3270 emulators e An ICA client and two simultaneous 5250 or 3270 emulators 3 A launch bar with one or more applications The Configuration Tool can start these applications automatically if desired Network administrators can use one of two possible methods to restrict access to the Configuration Tool 1 Use the Configuration Tool itself to create an administrator password 2 Use the Thin Client Manager Operations Utility For more information on using the Thin Client REET a Utility see You can access additional customized help at any time by clicking Help in the lower right hand corner of the display The help viewer also has search capability To access the Configuration
70. settings NSB85519 IBM Network Station IP Verify your network configuration settings address not valid in the NS Boot utility Subnet mask messages NSB86xxx NSB86509 Subnet mask not valid Verify your network configuration settings in the NS Boot utility IP address messages NSB87xxx NSB87509 Address resolution failed Verify your network configuration settings IP address s in the NS Boot utility NSB87519 Address resolution failed Verify your network configuration settings IP address s not valid in the NS Boot utility NSB87529 IP address s not in ARP Verify your network configuration settings cache in the NS Boot utility Remote packet messages NSB88xxx NSB88500 Stopping DLL packet Reload the factory default settings on the replication thin client and then configure the network settings in the NS Boot utility Appendix A Replacing hardware parts You can order IBM replacement parts for the thin client Contact IBM or your reseller to order warranty parts and non warranty parts IBM provides warranty service without charge for parts during the warranty period on an exchange basis only To replace a logic unit the customer must transfer features such as memory DIMMs CompactFlash cards and any optional PCI adapter cards to the replacement assembly If customers do not transfer their features the replacement units cannot operate properly See Safety notices on page vl for information about han
71. sfied Very Dissatisfied Overall satisfaction O How satisfied are you that the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate Complete Easy to find Easy to understand Well organized OOOOUO Applicable to your tasks Please tell us how we can improve this book Thank you for your responses May we contact you Yes No When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you Name Address Company or Organization Phone No Readers Comments We d Like to Hear from You SA23 2808 00 Fold and Tape Please do not staple Fold and Tape IBM CORPORATION ATTN DEPT 542 IDCLERK 3605 Highway 52 N ROCHESTER MN 55901 7829 PLACE POSTAGE STAMP HERE Fold and Tape Please do not staple SA23 2808 00 Fold and Tape A A A A A A E A A A A A he ee a ye a ee te es ee ee ee E Cut or Fold Along Line Cut or Fold Along Line SA23 2808 00
72. sh 27 68 recovery continued recovering the flash image 28 using TCM to recover the flash image of a workstation 30 using the Setup Utility to recover the flash image of a workstation 29 remote Managing your Thin Client Express remotely 19 removing the power supply 48 replacing hardware parts 41 replacing the N2800e Thin Client Express CompactFlash card 41 replacing the power supply 48 resolving problems 31 returning hardware parts 44 S selecting the voltage for your location 51 Service Utility 15 settings configuring initial modem for PPP dialer access 22 Setup Utility 11 example menu 11 navigation 12 recovering the flash image of a workstation 29 software update on a workstation 25 using TCM to perform a software update 26 using the Configuration Tool to perform a software update 25 startup sequence 9 T Thin Client Express boot block image 53 configuring 11 hardware 3 hardware parts 41 42 44 hardware problems 31 installing management utilities 15 ordering replacement parts 42 PPP dialer for 21 remote management 19 replacing hardware parts 41 returning parts 44 setting up 7 Startup sequence 9 understanding 1 Thin Client Manager Operations Utility using TCM to perform a software update on a workstation 26 using TCM to recover the flash image of a workstation 30 troubleshooting 31 PPP dialer problems 24 U update software update of a workstation 25 update continued using TCM to perform a soft
73. t Manager Operations Utility SA23 2812 This information is available at the following URL There are two ways to install the Service and Operations Utilities 1 Installing the utilities from the NetVista Thin Client Utilities CD 2 Downloading the utilities from the NetVista Thin Client website Installing the utilities from the NetVista Thin Client Utilities CD To install the Service and Operations Utilities from the NetVista Thin Client Utilities CD insert the CD into your server s CD ROM drive The IBM NetVista Thin Client Utilities menu starts automatically Note If the Thin Client Utilities menu does not start automatically you can run the install bat file from the root directory of the CD To install the Operations Utility click Install NetVista Thin Client Manager Operations Utility To install the Service Utility click Install NetVista Thin Client Express Service Utility Downloading the utilities from the NetVista Thin Client web site 16 To download the Service and Operations Utilities from the IBM Thin Client web site you need to set up an update server This update server must meet the following requirements e Reliable access to the Internet e Runs File Transfer Protocol FTP or Hypertext Transfer Protocol HTTP e Accessible by workstations through a high speed TCP IP Transmission Control Protocol Internet Protocol connection for example a LAN Sufficient space for the download files
74. terference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interferences and 2 this device must accept any interferences received including interference that may cause undesired operation Responsible Party Notices 63 64 International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 Industry Canada Compliance Statement This Class B digital apparatus meets the requ
75. to the Configuration Tool This information is available at the following URL http www ibm com nc pubsl In the Configuration Tool click Remote Management Software Update Click Enable Disable Peer Software Recovery Select Enable Peer Software Recovery Click OK o Bl a Altering the flash image of a workstation 27 28 Do not exit the Configuration Tool at this time as you will need to perform the procedure 2 this menu later Continue with the procedure WNIOrk auon Recovering the image on the peer booted workstation The second step of peer flash recovery is recovering the image on the peer booted workstation The peer booted workstation is the workstation whose flash image you are recovering Follow these steps to recover the image 1 2 gt onoo 11 12 13 14 15 16 Power on the peer booted workstation Press Esc immediately after the following message disappears Hardware testing in progress Press a key to continue Follow the on screen directions until you see the Advanced configuration menu MENUO3 Select Configure network settings Press Enter to continue Set Boot file source to Network Verify that the following values are correct for your IP configuration e Workstation IP Address Gateway IP Address e Subnet Mask Press Enter to continue Under Boot file server IP address specify the IP address of the flash booted workstation as the First option
76. u use one workstation to recover the flash image of another workstation Note You should only perform flash recovery when you have a workstation with a corrupt flash image You can perform a peer flash recovery provided that the following statements are true e Both workstations that you are working with are of the same hardware type example N2800e e Both workstations have CompactFlash cards installed e The recovery workstation has a CompactFlash card that is compatible from a language and memory perspective with the CompactFlash card on the workstation whose flash image you are recovering A peer flash recovery requires you to perform the following procedures Enabling peer flash recovery on a workstation The first step of peer flash recovery is to enable peer flash recovery on the workstation that you want to provide the peer recovery service From the workstation that you want to provide the peer flash recovery perform the following steps 1 Power on the workstation 2 Access the Configuration Tool a Press and hold the following keys on the left side of the keyboard Shift Ctrl Alt b Hold these keys down for several seconds until the Configuration Tool starts Note If you are unable to enter the Configuration Tool the workstation may not have access to the Configuration Tool Refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for more information about granting and denying access
77. user to disconnect manually Maintaining and reconfiguring PPP dialer parameters You can change PPP dialer configuration parameters of a workstation from the Configuration Tool Perform these steps to reconfigure the PPP dialer parameters for a workstation 1 From the workstation that you want to update enter the Configuration Tool a Press and hold the following keys on the left side of the keyboard Shift Ctrl Alt PPP dialer for Thin Client Express workstations 23 b Hold the keys down for several seconds until the Configuration Tool starts Note If you are unable to enter the Configuration Tool the workstation may not have access to the Configuration Tool Refer to IBM NetVista Thin Client Manager Operations Utility SA23 2813 for more information about granting and denying access to the Configuration Tool This information is available at the following URL http www ibm com nc pubs 2 Click Workstation Configuration 3 Select Hardware gt Communications The Dial Access Configuration window appears 4 Change the PPP dialer parameters according to your needs You do not need to restart the workstation for the changes to take effect The next time you start a PPP dialer session the PPP dialer will use the parameters that you have configured Using the PPP dialer to access flash images You can use the workstation Configuration Tool to update the flash image of a workstation If you have configu
78. ware update 26 using the Configuration Tool to perform a software update 25 utilities installing from the NetVista Thin Client Utilities CD 16 utility operations 15 service 15 setup 11 V verifying problems 31 voltage selecting the voltage for your location 51 W website NetVista Thin Client 16 website for NetVista Thin Client Utilities 16 Windows 2000 Advanced Server 15 Windows 2000 Professional 15 Windows 2000 Server 15 Windows NT Server 4 0 15 Windows NT Server 4 0 Terminal Server Edition TSE 15 Windows NT Workstation 4 0 15 workstation altering the flash image 25 configuring for PPP dialer 21 disabling peer flash recovery 29 enabling peer flash recovery 27 peer flash recovery 27 performing a software update 25 PPP dialer for Thin Client Express 21 preparing for PPP configuration 21 recovering the flash image 26 recovering the image on a peer booted workstation 28 remote management 19 using TCM to perform a software update 26 using TCM to recover the flash image 30 using the Configuration Tool to perform a software update 25 using the Setup Utility to recover the flash image 29 Readers Comments We d Like to Hear from You NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update go to http www ibm com nc pubs Publication No SA23 2808 00 Overall how satisfied are you with the information in this book Very Satisfied Satisfied Neutral Dissati

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