HP RP2 Getting Started Guide
Contents
1. cuuoosusussm sn kaa a n naa ana a kaa aa n kaa aa a nannaa nananana aa en aeen 9 Creating recovery media using HP Recovery Manager select models only 9 Creating recovery discs with HP Recovery Disc Creator select models only 10 Creating recovery GISCS lt vaa vussaiata iin javste tunin ansaa de daan area Meen Vaala 11 Backing up your information cuouuoosssssssss annan nn naan enn EE 11 System Restoreaammamaue t it maan l k Ah d eaa aA aa U Uola kN TAM aaea 12 System Recovery ces ccsacesnccccsadencessveuabtececcatd ccecsvanececeecunedeadeevaasectc VEKAN eaa teman ka KA TYVEEN KNN EaR 12 System Recovery when Windows is responding uuuusssssssss ennnen ennen 13 System Recovery when Windows is not responding uuuuusssssss ksen 13 System Recovery using recovery media select models only 008 14 vi Using HP Recovery Disc operating system discs select models only 15 Backing up restoring and recovering in Windows 8 1 Windows 8 or Industry 8 1 eee 16 Creating recovery media and backups oossoosssssssssmin kka annan aan nannaa a n annan aa aa ennnen 16 Restoring and recovering using Windows tools uussssssssss ennen naa a nnen n nana annan 16 Using Reset when the system is not responding sssssssssen nana nenne 17 Recovery using the Windows recovery USB flash drive eseese 17 Recovery using Windows operating system me2. To access Vision Diagnostics you must copy the utility onto a USB flash drive then boot to the USB flash drive 57 NOTE Vision Diagnostics is included with some computer models only If you have already downloaded Vision Diagnostics to a USB flash drive then begin the following procedure at step 2 1 Select Start gt All Programs gt HP Help and Support gt HP Vision Diagnostics USB Creation and follow the wizard prompts to install Vision Diagnostics on the USB flash drive 2 While the computer is on insert the USB flash drive into the a USB port on the computer 3 Shut down the operating system and turn off the computer 4 Turn on the computer The system will boot into Vision Diagnostics 57 NOTE If the system does not boot to the USB flash drive you may need to change the boot order in the Computer Setup utility Refer to the Maintenance and Service Guide English only for more information 5 Attheboot menu select either the Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only Ef NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of Vision Diagnostics 6 If running Vision Diagnostics select the appropriate language and click Continue 7 In the End User License Agreement page select Agree if you agree with the terms The Vision Diagnostics utility
3. 1 Getting Started HP Retail Systems O Copyright 2012 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Retail Systems First Edition May 2012 Second Edition December 2013 Document Part Number 697963 002 Product Notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may reguire upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may reguire upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Software terms By installin
4. Programs gt HP Help and Support gt HP User Manuals gt Safety and Comfort Guide How to Check Warranty and Support Entitlement Your warranty is available on the hard drive Some models To access your warranty A Select Start gt All Programs gt HP Help and Support gt Warranty You may check your warranty entitlement by entering your product model number and serial number at http www hp com support warranty lookuptool HP Care Pack Services registration can be checked at http www hp com go lookuptool iv About This Book Table of contents Geno SRN mare iav ta kinaa hniada K tgds H vss iuaves a Ne eS 1 Installing and customizing the software ce eet ctr e terete ene aa nana aa aa kaan a aknea aa naken nanna 1 Installing the Windows Operating system cccuoossssssese sakan kaa a a naene aa nananana 1 Downloading Microsoft Windows updates scouuusmsssssssse ea kaan knnaaaaa a anna aan nn aaaaeen 2 Installing or upgrading device drivers Windows systems couuuusssem mennaan 2 Customizing the monitor display Windows systems cuuuumsssssses enne nen naan aneeeen 2 Accessing disk image ISO files cssuuuuussissst kantanaan anna ana kaan Ka aan nananana aa naan annan 3 Protecting the software 0 ccecceceeeeceeccae cece ee ee cette naan nananana a nannaa nn nn naa naan a a aa ana naan Kaanaan aan a naene aen 3 Using HP Diagnostic SolWutOms i uiassi ossaa t
5. button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next If you are prompted to insert the next recovery disc do so 14 Getting Started 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create an operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 9 use the steps in System Recovery
6. launches with the Survey tab displayed HP PC Hardware Diagnostics select models only The UEFI based hardware diagnostic solution is included with some HP products You can use this tool even if the computer will not boot to the operating system Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced e Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts Getting Started How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 2 Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP
7. management location in Windows 7 and POSReady 7 click Start gt Devices and Printers then double click on the picture of your PC To access the centralized PC management location in Windows 8 x and Industry 8 1 point to the upper right or lower right corner of the Start screen to display the charms and then select Settings gt Change PC Settings 18 Getting Started
8. then press esc while the HP logo is displayed The computer Startup Menu displays Press f11 to select the System Recovery option Choose your keyboard layout Select Troubleshoot Select Reset 2 N gt Follow the on screen instructions to continue Recovery using the Windows recovery USB flash drive To recover your system using the recovery USB flash drive you previously created 57 NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows operating system media purchased separately on page 18 1 If possible back up all personal files 2 Insert the recovery USB flash drive you created into a USB port on your computer 3 Restart the computer and as soon as you see the HP logo screen press f9 to display a list of boot devices Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list Press Enter to boot from that device 4 Choose your keyboard layout 5 Select Troubleshoot Backing up restoring and recovering in Windows 8 1 Windows 8 or Industry 8 1 17 6 Select Refresh your PC 7 Follow the on screen instructions Recovery using Windows operating system media purchased separately To order a Windows operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using Windows operating system media completel
9. to change the display settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Accessing disk image ISO files There may be disk image files ISO files included on your PC that contain the installation software for additional software These CD image files are located in the folder C SWSetup ISOs Each iso file can be burned to CD media to create an installation CD It is recommended that these disks be created and the software installed in order to get the most from your PC If present the software and image file names are e Vision Diagnostics software to perform diagnostic activities on your PC Protecting the software To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files If you cannot create system recovery CDs or DVDs you can order a recovery USB flash drive from the HP support center To obtain the support center telephone number for your region see http www hp com support contactHP Using HP Diagnostic Solutions The HP diagnostic strategy has changed over time Vision Diagnostics was used on Retail units in a Windows environment until October of 2012 Since November 2012 HP is utilizing HP PC Hardwa
10. using recovery media select models only on page 14 If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator select models only you must purchase an operating system DVD to reboot the computer and repair the operating system To order an operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions AA CAUTION Using a Windows 7 or POSReady operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 or POSReady operating system DVD 5 NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the operating system DVD into the optical drive before the Windows operating system loads 57 NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device When prompted press a
11. PC Hardware Diagnostics to a USB device on page 5 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device 1 2 3 4 5 6 Go to http www hp com Click the Drivers amp Downloads link Enter the product name in the text box and click the Go button Select your specific computer model Select your operating system In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information Of Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device 57 NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can be added to the system Turning off the computer To properly turn off the computer first shut down the operating system software In Windows 7 POSReady 7 and Windows XP Professional click Start gt Shut Down In Windows 8 x and Industry 8 1 point to the upper right or lower right corner of the Start screen to display the charms and then select Settings gt Power icon gt Shut down Depending on the operating system pressing the power button may cause the computer to enter a low power or standby state i
12. Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation Click Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models After you successfully set up the computer you can create recovery discs using HP Recovery Disc Creator The recovery discs allow you to reinstall your original operating 10 Getting Started system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs e Operating system DVD Installs the operating system without additional drivers or applications e Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications To create recovery discs your computer must have a DVD writer Us
13. dia purchased separately 18 Using updating and maintaining your PC Windows 7 POSReady 7 Windows 8 x and Industry 8 1 SYstems i miss eta gees TTT KEN eee ued geet ela dec tes TEE EEA EAAS EEEE Meen ng 18 Getting Started Installing and customizing the software If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system A CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully installed Doing so may cause errors and prevent the operating system from installing properly Installing the Windows Operating system The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes Installing and customi
14. e Start button and then click All Programs e f Security and Protection is listed continue with step 5 e f Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 13 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue Under need help immediately click System Recovery Select Yes and then click Next Your computer restarts When the computer restarts you will see the Recovery Manager welcome screen again Under need help immediately click System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next System Recovery begins After System Recovery is complete click Finish to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery when Windows is not responding Z CAUTION System Recovery deletes all data and programs you created or installed Backing up restoring and recovering in Windows 7 and POSReady7 13 If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the compu
15. e any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs 57 NOTE The operating system DVD can be created only once The option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Label the disc after you create it and store itin a secure place After the operating system DVD has been created create the Driver Recovery DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Label the disc after you create it and store itin a secure place Backing up your information You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subseguent backups allow you to restore your data and settings if a failure occurs Yo
16. ere aka meri adaa iei HE kN evaa akan at vraa nan ertas aa UKON Takana raa 3 Vision Diagnostics select models only uuuuuussssssse e naa a a nananana a a nananana naene 3 Accessing Vision Diagnostics select models Only ccsssssuueeenn nannat 4 HP PC Hardware Diagnostics select models Only suoouusssssesn nene a enn nananana aaeeen 4 Why run HP PC Hardware Diagnostics osusssssssa n kaan ana naan annet 4 How to access and run HP PC Hardware Diagnostics suuoussssnn nakee 5 Downloading HP PC Hardware Diagnostics to a USB device ee 5 TURNING the COMPUTER ssa umaaahn aa E MN daa AAA a VAA AVA RAA MAN an Nn d kita munaa ava MA KAKN ANNAN NAK nen N yd dn n 5 Finding More information ccccoooossssese sanana kaa a n nana a kanaa a ana a aan annan aa aan K ana nannaa aan Kaanaan 6 Before you call for technical support cecceeceeeecee cee naan a anna naa na nananana nannaa aa aa ana aa nana naan n a neet 6 eI TU hints erener ua Matkaan Nh n uaa donate sand caganagacctndannadtaedtanaded sagas ae aa aaa a a a 7 Basic troubleshooting i20u0isisa sas saan ana aaann tess cuted sues e iA A Rene HIEN aiandid e EKK 8 Interpreting POST diagnostic front panel LEDs and audible codes ceseeeeteees 8 Backing up restoring and recovering in Windows 7 and POSReady 7 cc ecceeeeeeeeeeerseeeeeeeees 8 Creating recovery Media
17. experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly Be in front of your computer when you call Write down the computer serial number and product ID number and the monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed NOTE For sales information and warranty upgrades HP Care Pack call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check to see that the computer is turned on and the power light is on Check to see that the monitor is turned on and the monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Helpful hints 7 e Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power but
18. g copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to reguest a full refund of the computer please contact your local point of sale the seller About This Book A WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life AA CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to eguipment or loss of information NOTE Text set off in this manner provides important supplemental information Accessing User Guides and HP Diagnostics Windows systems The menu and books are displayed in the language chosen during initial system setup or as specified later in the Windows Regional Settings If the Regional Settings do not match one of the supported languages the menu and books are displayed in English To access HP user guides A Select Start gt All Programs gt HP Help and Support gt HP User Manuals To access Vision Diagnostics A Refer to Accessing Vision Diagnostics in this guide To access the Safety and Comfort Guide A Select Start gt All
19. ly for details e Ifthe screen is blank plug the monitor into a different video port on the computer if one is available Or change out the monitor with a monitor that you know is functioning properly e Ifyou are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable Getting Started If you recently added new hardware remove the hardware and see if the computer functions properly If you recently installed new software uninstall the software and see if the computer functions properly Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration Refer to the comprehensive online technical support at http www hp com support Refer to Helpful hints on page 7 in this guide for more general suggestions Refer to the comprehensive Maintenance and Service Guide English only for more detailed information To assist you in resolving problems online HP Support Wizard provides you with self solve diagnostics If you need to contact HP support use HP Support Wizard s online chat feature Access HP Support Wizard at http Awww hp com go ispe Access the HP Support Center at http www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP
20. m for later use in case of system instability Creating recovery media After you successfully set up the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs e f Security and Protection is listed continue with the steps in Creating recovery media using HP Recovery Manager select models only on page 9 e f Productivity and Tools is listed continue with the steps in Creating recovery discs with HP Recovery Disc Creator select models only on page 10 Creating recovery media using HP Recovery Manager select models only e To create recovery discs your computer must have a DVD writer Use DVD R or DVD R discs purchased separately The discs you use will depend on the type of optical drive you are using Ey NOTE DVD R DL DVD R DL or DVD RW disc are not supported e You have the option of creating a recovery USB flash drive instead using a high quality USB drive Backing up restoring and recovering in Windows 7 and POSReady 7 9 If you are creating recovery discs be sure to use high guality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc
21. nal operating system in cases where the hard drive is corrupted or has been replaced 5 NOTE There is no recovery partition on systems with a 32GB SSD For those systems you must use the recovery media in the box or that can be obtained from HP Services You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory 57 NOTE Any information on the USB flash drive will be erased before the recovery media is created e Tocreate the Windows 8 1 or Industry 8 1 recovery media from the Start screen type recovery drive then click on Create a recovery drive Follow the on screen instructions to continue e Tocreate the Windows 8 recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the on screen instructions to continue 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Restoring and recovering using Windows tools Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Hel
22. nstead of automatically turning the power off This allows you to conserve energy without closing software applications later you can start using the computer immediately without having to restart the operating system and without losing any data Z CAUTION Manually forcing the computer off will cause the loss of any unsaved data To force the computer off manually and bypass the standby state press and hold the power button for four seconds Turning off the computer 5 6 On some models you can reconfigure the power button to work in On Off mode by running Computer Setup Refer to the Maintenance and Service Guide English only for more information about using the Computer Setup utility Finding more information The following publications are available on the computer hard drive To access the publications select Start gt All Programs gt HP User Manuals 57 NOTE Not all of the publications listed are included on all models e Getting Started Helps you connect the computer and peripheral devices and set up factory provided software also includes basic troubleshooting information should you encounter any problems during initial startup e Hardware Reference Guide Provides an overview of the product hardware as well as instructions for upgrading this series of computers includes information on RTC batteries memory and power supply e Maintenance and Service Guide English only Provides informa
23. ny keyboard key Follow the on screen instructions Click Next Select Install now N 2 2 p Follow the on screen instructions After the repair is completed 1 Eject the operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 and POSReady7 15 Backing up restoring and recovering in Windows 8 1 Windows 8 or Industry 8 1 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system 57 NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the origi
24. on your computer or if you want to restore the system to a previous state without losing any personal information use System Restore to return the computer to a previous restore point 57 NOTE Always use this System Restore procedure before you use the System Recovery feature To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase Any personal files must be restored from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support Go to http www hp com support select your country or region and follow the on screen instructions 57 NOTE Always use the System Restore procedure befo
25. p and Support From the Start screen type help and then select Help and Support 16 Getting Started Using Reset when the system is not responding NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then select Help and Support iy IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows recovery steps are not working and the system is not responding use these steps to start Reset 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition e For Windows 8 1 or Industry 8 1 from the Start screen type pc and then select This PC e For Windows 8 from the Start screen type c and then select Computer 5 NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows recovery USB flash drive on page 17 Or you must use the Windows operating system media and the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 18 3 Ifthe HP Recovery partition is listed restart the computer and
26. re Diagnostics which are diagnostics used outside the Windows environment Vision Diagnostics select models only 57 NOTE Vision Diagnostics is included on CD with some computer models only The Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues The Survey tab is displayed when you invoke Vision Diagnostics This tab shows the current configuration of the computer From the Survey tab there is access to several categories of information about the computer Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive Use Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center 57 NOTE Third party devices may not be detected by Vision Diagnostics Protecting the software 3 4 Accessing Vision Diagnostics select models only
27. re you use the System Recovery program See System Restore on page 12 12 Getting Started You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 13 or System Recovery when Windows is not responding on page 13 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recovery using recovery media select models only on page 14 System Recovery when Windows is responding A CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive 57 NOTE In some cases you must use recovery media for this procedure If you have not already created this media follow the instructions in Creating recovery media on page 9 If the computer is working and the operating system is responding use these steps to perform a System Recovery 1 2 3 4 10 Turn off the computer Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Turn on the computer When Windows has loaded click th
28. set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive reguired to store all the data minimum of 8 GB 57 NOTE The process of creating recovery media is lengthy You can guit the process at any time The next time you initiate the process it resumes where it left off 57 NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create recovery discs 1 2 Close all open programs Click the Start button click All Programs click Security and Protection click Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue Click Create recovery media using blank DVD s and then click Next Follow the on screen instructions Label each disc after you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive E NOTE You must use a USB flash drive with a capacity of at least 8 GB 57 NOTE Recovery Media Creation formats the USB flash drive deleting any files on it 1 2 Close all open programs Insert the USB flash drive into a USB port on the computer Click the Start button click All
29. t recent backup 1 After you successfully set up the computer create recovery media This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 9 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start gt Help and Support 3 As you add photos video music and other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 11 NOTE HP recommends that you print the recovery procedures and save the
30. tems When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Drivers amp Downloads enter the model number of the computer and click the Go button Customizing the monitor display Windows systems If you wish you can select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To change display settings in Windows XP right click on the Windows Desktop and select Properties To change display settings in Windows 7 and POSReady 7 right click on the Windows Desktop and select Personalize In Windows 8 x and Industry 8 1 you can customize display settings for the Start screen and Desktop To customize the Start screen point to the upper right or lower right corner of the Start screen to display the charms Select Settings gt Change PC Settings gt Personalize and change the Getting Started display settings To customize the Desktop right click on the Desktop and then select Personalize
31. ter turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 Assoon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen 5 Atthe HP Recovery Manager screen follow the on screen instructions to continue 6 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 9 If you used HP Recovery Disc Creator to create an operating system DVD and a Driver Recovery DVD use the steps in Using HP Recovery Disc operating system discs select models only on page 15 Z CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To perform a System Recovery using recovery media 1 If you are using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port Click the Start button and then click Shut Down or If the computer is not responding press and hold the power
32. tion on parts removal and replacement troubleshooting Desktop Management setup utilities safety routine care connector pin assignments POST error messages diagnostic indicator lights and error codes e Safety amp Regulatory Information Guide Provides safety and regulatory information that ensures compliance with U S Canadian and various international regulations Before you call for technical support Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support e Run the HP Diagnostic Solution e Run the Drive Protection System DPS Self Test in Computer Setup Refer to the Maintenance and Service Guide English only for more information 57 NOTE The Drive Protection System DPS Self Test software is available on some models only e Check the power LED on the front of the computer to see if it is flashing or listen for a series of beeps emanating from the computer The flashing lights and or beeps are error codes that will help you diagnose the problem Refer to the Maintenance and Service Guide English on
33. ton for at least four seconds Then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if automatic start on power loss is set in Computer Setup If it does not restart press the power button to start the computer e Reconfigure your computer after installing a non plug and play expansion board or other option e Besurethatall the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer e Remove all bootable media CD DVD or USB device from the system before turning it on e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system e Ifthe system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary input source During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default input source in Computer Setup N CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the po
34. u can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Backup templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive Backing up restoring and recovering in Windows 7 and POSReady7 11 NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support 57 NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support Select Start gt Help and Support To create a backup using Windows Backup and Restore y NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed
35. wer source before opening the computer to prevent system board or component damage Basic troubleshooting You can find troubleshooting information in the comprehensive Maintenance and Service Guide English only available under the reference library at http www hp com support Select your country and language select Troubleshooting enter the model number of the computer and press the Go button Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you hear beeps see the Maintenance and Service Guide English only for interpretation and recommended action Backing up restoring and recovering in Windows 7 and POSReady 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start gt Help and Support Getting Started Recovery after a system failure is only as good as your mos
36. y erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows operating system media 57 NOTE This process takes several minutes 1 possible back up all personal files 2 Restartthe computer and then follow the instructions provided with the Windows operating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using updating and maintaining your PC Windows 7 POSReady 7 Windows 8 x and Industry 8 1 systems Systems with Windows 7 or POSReady 7 provide a centralized location to easily manage your PC including the following e View or change your computer name and other system settings e Adda device or printer and change other system settings e Get help and support for your specific model e Install HP support software for your computer e Purchase supplies and accessories for your computer To access the centralized PC
37. zing the software 1 2 Downloading Microsoft Windows updates 1 Tosetup your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 In Windows 7 POSReady 7 Windows XP and POSReady 9 click Start gt All Programs gt Windows Update In Windows 7 and POSReady 7 the Windows Update screen appears Click view available updates and make sure all critical updates are selected Click the Install button and follow the instructions on the screen In Windows XP and POSReady 2009 you will be directed to the Microsoft Windows Update Web site If you see one or more pop up windows that ask you to install a program from http www microsoft com click Yes to install the program Follow the instructions on the Microsoft Web site to scan for updates and install critical updates and service packs In Windows 8 x and Industry 8 1 point to the upper right or lower right corner of the Start screen to display the charms Select Settings gt Change PC Settings gt Windows Update and follow the instructions on the screen It is recommended that you install all of the critical updates and service packs 3 After the updates have been installed Windows will prompt you to reboot the machine Be sure to save any files or documents that you may have open before rebooting Then select Yes to reboot the machine 4 Run Windows Update monthly thereafter Installing or upgrading device drivers Windows sys
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