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HP R12000 XR User's Manual

1. HP Uninterruptible Power System R12000 XR Models User Guide 1 7 2 Operation This chapter contains information on operating the UPS Topics include using the front panel controls LCD display LED indicators and modes of operation Knowledge of these features is helpful when configuring the system and performing more advanced functions on the unit NOTE See the instructions included with the UPS kit for installation considerations and procedures Copies of this document can be downloaded from the website at www hp com Front Panel Controls and LCD Display The front panel controls and LCD display provide an easy to use UPS interface for setup load control and status monitoring Figure 2 1 Front panel button controls Item Description Function 1 On Starts UPS powering the load 2 Standby Places UPS into Standby mode Reset 3 Test Alarm Reset Resets alarm or initiates self test 4 Escape Navigates and deselects options in the LCD menu structure 5 Center Large four way rocking button Controls navigation through LCD menu structure up down left and right 6 Enter Navigates and selects options in the LCD menu structure HP Uninterruptible Power System R12000 XR Models User Guide 2 1 Operation Front Panel Indicators The UPS displays information through the following indicators e Front panel LCD e Front panel LEDs Front Pan
2. in Chapter 2 for more information on initiating a self test 4 2 HP Uninterruptible Power System R12000 XR Models User Guide Battery Maintenance Obtaining New Batteries New batteries may be required within 30 to 60 days when the Alarm LED is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm Obtain spare batteries for the UPS when this occurs HP supplies spare battery modules for UPS R12000 XR models The UPS spare battery kit part number is 228288 001 CAUTION Because of the short shelf life of the battery avoid storing a battery spare as a backup It is recommended that an inventory of spare batteries not be maintained onsite unless a procedure to keep these batteries charged while in storage is implemented Replacing the Batteries The batteries in the UPS are hot swappable Batteries may be replaced hot swapped without powering off the UPS if the UPS is not supplying battery power to devices The Utility LED will be solid green if the UPS is supplying utility power The UPS is provided with an internal lithium battery and a sealed lead acid battery module There is a danger of explosion and risk of personal injury if the batteries are incorrectly replaced or mistreated Replacement is to be done by an HP authorized service provider using the spare designated for the product For more information about battery replacement or proper disposal contact your HP authorized resel
3. 3 14 setting 3 14 physical specifications C 1 placing the UPS in Operate mode 2 6 placing UPS in Bypass mode 2 8 placing UPS in Standby mode 2 8 Pre Failure Battery Warranty 4 6 problems after UPS startup troubleshooting 5 10 problems during UPS startup troubleshooting 5 10 R rear view UPS 1 4 Redundancy mode 2 4 regulatory compliance notices BSMI A 4 cables A 3 Canadian A 3 Class A equipment A 1 Class B equipment A 2 device modifications A 2 European Union A 3 Japanese A 4 related documents ix removing bezels 4 4 removing the UPS battery module 4 4 repairing the UPS 5 12 replacing UPS batteries 4 3 REPO overview 1 6 S safety information vil self test initiating 2 6 series number A 1 setting date 3 10 hardware configuration 3 13 language 3 14 password 3 14 time 3 10 voltage 3 13 setting up the communications baud rate 3 13 setting up the system 3 12 setting up UPS communications 3 12 shutdown 2 8 shutting down the UPS 2 8 silencing an audible alarm 2 7 specifications battery C 3 battery runtime C 3 environmental C 3 input C 1 output C 2 overcurrent protection C 2 physical C 1 UPS C 1 Standby mode 2 4 status LCD display 3 7 UPS 3 1 supervisory bezel 1 3 symbols electric shock vii in text viii HP Uninterruptible Power System R12000 XR Models User Guide Index 3 Index weight vii symbols on equipment vii system setup baud rate setup 3 13 communications setup 3 12 entering a password 3 12
4. Warranty This warranty is beneficial in at least two significant ways e Reduced total cost of ownership e Reduced downtime A Pre Failure Battery warning is given 30 days prior to a battery failure The warning is indicated in one or both of the following ways e AnLED showing that the battery is low e Notification from power management software This warning provides ample time to order a spare battery To order a spare go to www hp com The battery warranty coverage is three years for parts The warranty for the first year of ownership includes parts and labor If battery spares are not available for a particular UPS model then the entire UPS including its battery is replaced HP Uninterruptible Power System R12000 XR Models User Guide 5 Troubleshooting This chapter serves as a troubleshooting guide when problems occur with the UPS Solutions for main and electronics module alarms are provided as well as general solutions for UPS problems that occur both during and after startup LCD Alarm Troubleshooting Table 5 1 lists the possible alarms of the main module or electronics modules When these alarms occur the LCD displays the number and type of alarms An audible alarm may also sound For each alarm listed in the table an explanation of the cause is provided as well as a recommended action to take to resolve the problem As shown in Table 5 1 x Alarms on the first line of the LCD display means that one or mor
5. hardware configuration 3 13 language 3 14 password 3 14 voltage 3 13 system shutdown 2 8 T technical support ix telephone numbers x testing a new battery module 4 5 testing the LCD display 3 11 text conventions viii time displaying on the LCD menu 3 10 setting 3 10 troubleshooting LCD alarms 5 1 problems after startup 5 10 problems during startup 5 10 UPS 5 1 troubleshooting guide 5 1 turning on the UPS main circuit breaker 2 5 placing in Operate mode 2 6 placing in Standby mode 2 8 rear view 1 4 removing battery module 4 4 repairing 5 12 replacing the batteries 4 3 self test 2 6 shutting down 2 8 specifications C 1 storing batteries 4 6 testing new battery module 4 5 troubleshooting 5 1 turning on the main circuit breaker 2 5 UPS features 1 1 UPS R12000 XR model part number 1 2 using the LCD display menu 3 4 utility voltage 3 2 V viewing the UPS meter settings 3 9 views front 1 3 rear 1 4 voltage options 3 13 setting 3 13 voltage ranges VAC 3 2 W U warnings UPS batteries 4 1 battery maintenance 4 1 defined viii bezels 1 3 warranties charging batteries 2 5 25 000 Computer Load Protection configuration 3 1 Guarantee 1 7 disposing of used batteries 4 5 applicability 1 7 front panel controls 2 1 limited warranty 1 7 front view 1 3 pre failure battery 4 6 LCD display 2 2 Pre Failure Battery Warranty 1 7 4 6 LED display 2 3 three year limited 1 7 modes of operation 2 4 website HP ix module
6. Models User Guide iii Contents Placing the UPS in Operate Mode ua oe ati d o de Ed a eere 2 6 Initiating a Self Test ii er be e e ee epa cete oa eae 2 6 FIIISSE NEIN 2 7 silencing an Audible Alarm ned eee eene He e e P e ree Eee o eee bene dat 2 7 Placing the UPS in Bypass Mode tiger B asta nee HR ER td SU ES per aet iaa 2 8 shutting Down the System dee ttes eese ere to R dde HE eee ena eee ede Qe ce stedee ede ord 2 8 Chapter 3 LCD Configuration and Status Changing Configuration Parameters ene nre nennen nennen tenete ener 3 1 Matching the Utility Voltage eie err ree Prog re D EO Rte epe He ea eed gra eee teo edt 3 2 Module Locas 2 ur fet tte eee pi see ER Here ERE Me e egg ubt MEL be cd 3 3 Configuring the UPS Using the LCD Menu eese nennen nennen nennen ener enne 3 4 Initial Power Up Display a A ee ee Cabe ie eae 3 4 Top Level Mam M nu eene A eee eee 3 4 Menu Map s Sarees ection eret EAR O ie use eee 3 5 Displaying the Status or Active Alarms eese eren nennen entren enr enen enne 3 7 Displaying the Frequency Power and Current Data eese 3 9 Displaying the Battery Charge Data essere enne ener ener enne 3 10 setting the Time A a eee cedere tege 3 10 setting the Dale meint etn Td E recette ae tee e everest ete tede ie petet cuo Ree oderat 3 10 Displaying the Firmware Version eeeeeeeeeeeeeeee neret rennen nr en eren
7. Refer to the section Front Panel Controls and LCD Display in Chapter 2 for information on operating the UPS using the control buttons UPS control buttons LED indicators of UPS status LCD status and configuration screen LCD configuration control buttons HP Uninterruptible Power System R12000 XR Models User Guide Overview Rear View The rear view of the UPS is shown in Figure 1 3 and Figure 1 4 Figure 1 3 UPS rear view 1 Terminal block wiring punch out points 2 Bypass switch anD il Figure 1 4 Close up of the UPS rear view 1 Option slot for future expansion Ground bonding screw REPO port Serial communication ports two a A WwW m9 Option slot for future expansion 1 4 HP Uninterruptible Power System R12000 XR Models User Guide Overview Power Management Software Power management software ensures maximum power reliability of computer systems through comprehensive control of UPSs Specifically power management software IMPORTANT Not all UPSs are equipped to support the entire feature set listed below Manages graceful shutdown
8. bottom row will describe the nature of the alarm condition Scroll through multiple alarms using the up and down arrow keys on the Center button Refer to the section Displaying the Status or Active Alarms in Chapter 3 for more information on displaying the alarms using the LCD menu The Main Menu displays active alarms for the entire system Under the electronics modules M1 M4 menus only the individual electronics modules that have alarms are indicated As a result you can pinpoint individual modules that are having problems Refer to the section LCD Alarm Troubleshooting in Chapter 5 for causes and suggested actions for all alarm conditions Silencing an Audible Alarm To silence the alarm press the Test Alarm Reset button 1 and hold for one second Figure 2 6 Test Alarm Reset button HP Uninterruptible Power System R12000 XR Models User Guide 2 7 Operation IMPORTANT Although the Test Alarm Reset button silences the audible alarm the condition that caused the alarm still exists Refer to Chapter 5 Troubleshooting for information on what to do if the UPS detects an alarm condition The silencing of the alarm is based on the current set of alarms that is present when the button is pressed If the alarm set changes and at least one alarm condition still exists the audible alarm reactivates If the condition that caused the alarm is a utility power failu
9. button without utility present would normally initiate a battery start and the UPS would assume the load However if the On button is pressed and a REPO is detected battery start is inhibited and the UPS will not be able to assume the load The electronic module fans will spin and the Alarm LED and an audible alarm will be active as long as the On button is held 1 6 HP Uninterruptible Power System R12000 XR Models User Guide Overview Warranties To back up the wide range of features offered with the UPS a three year limited warranty is provided 25 000 Computer Load Protection Guarantee In addition to the limited warranty a 25 000 Computer Load Protection Guarantee provided by the original equipment manufacturer is offered IMPORTANT The 25 000 Computer Load Protection Guarantee is offered only in North America The 25 000 Computer Load Protection Guarantee applies only if e A qualified electrician properly wires the UPS to utility power e The UPS installation complies with all applicable electrical and safety codes specified by the National Electrical Code NEC e The UPS is used under normal operating conditions Users must comply with all instructions and labels e The UPS is not damaged by accident other than a utility power transient misuse or abuse Pre Failure Battery Warranty Refer to the section Pre Failure Battery Warranty in Chapter 4 for specific information on the battery warranty
10. example slot 1 is the uppermost bay of the four battery bay slots assistance continued 5 2 HP Uninterruptible Power System R12000 XR Models User Guide Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display x Alarms Battery Not Charged Possible Cause At least one battery string fails to reach float voltage after charging for 24 hours This could indicate a problem in one or more battery modules Suggested Action At least one battery module needs replacing Contact Technical Support for assistance x Alarms Battery n Test The UPS detects a manual battery test failure A manual battery test failure is reported when battery voltage is less At least one battery module needs replacing Contact Technical Support for assistance Failed than 1 8 volts per cell during the first 75 seconds of unscheduled Battery mode operation The variable n indicates the slot in which the faulted battery module is installed For example slot 1 is the uppermost bay of the four battery bay slots x Alarms Bypass mode is currently unavailable Refer to the section Matching the due to the voltage or frequency being Utility Voltage in Chapter 3 to verify Bypass Not outside the valid operating range for that voltage settings are correct Available the UPS If the condition persists contact an electrician x Alarms The UPS triggers this a
11. is corrupt This is usually caused by a Flash Upgrade Failure This only occurs during product upgrade Re flash the failing electronics module with the latest upgrade package continued 5 8 HP Uninterruptible Power System R12000 XR Models User Guide Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display x Alarms Rectifier Input Over Current Possible Cause At least one electronics module generates this alarm when it detects an abnormally high input current The detecting module shuts down to protect itself from damage The UPS may have transitioned into Automatic Bypass mode due to the failure depending on the load levels present at the time of the failure and the number of modules affected This could be caused by a hardware failure Suggested Action Contact Technical Support for assistance x Alarms The UPS detects a Remote Emergency Refer to the section Remote Power Off signal The electronics Emergency Power Off Port in Remote modules immediately shut down and Chapter 1 for more information ene Power battery starts are inhibited x Alarms At least one electronics module failed Contact Technical Support for the code validation check The code assistance Software revision currently installed is Incompatibility incompatible with the rest of the Detected system x Alarms This is an alarm and a status to This is a nor
12. it is Suggested Action Reduce the load level to clear the alarm If the alarm persists after load reduction see the LCD panel to Phase A operating in Nonredundant mode determine which electronics module is reporting overl The UPS will transfer to Bypass mode ronda venas within one second and remain in that Contact Technical Support for mode due to the excessive overload assistance condition x Alarms The UPS detects that the current load If redundant operation is desired level has exceeded the maximum safe reduce the load until the alarm clears Loss of load level limits that would provide Redundancy redundancy protection to the electronics modules The system will continue to operate but will no longer be in Redundant mode The load could be at risk if an electronics module fails x Alarms The UPS detects that its electronics Switch to Maintenance Bypass mode Loss of Sync Bus modules are having trouble synchronizing with the input utility source The most likely cause is a poor utility source supplying the UPS and restart the system Contact Technical Support for assistance x Alarms Low Battery Shutdown x Alarms Non volatile Memory Checksum Fail While on battery the UPS detects that the battery voltage level has dropped below the lowest preset threshold value The UPS will be shut down This normal alarm condition occurs at the end of a battery discharge cycle The threshol
13. some of the more critical UPS operations you must have a password Use the Center and Enter buttons to select the six digits for the password 0 9 and A Z NOTE The password must be six characters long The default password is COMPAQ Enter Password Select the first digit using the up and down arrow keys on the Center button Press the right arrow key on the Center button to move to the next digit To change a digit use the left arrow key on the Center button to go back Pw DN gt After entering the entire password press the Enter button IMPORTANT Record your password After 30 minutes with no key presses security is automatically restored and the display changes to the main status display 3 14 HP Uninterruptible Power System R12000 XR Models User Guide IIA Battery Maintenance This chapter contains information for properly maintaining batteries for the UPS including battery charging replacement disposal procedures and warranties Precautions WARNING There is a risk of personal injury from the hazardous energy levels associated with UPS batteries The maintenance and replacement of batteries must be carried out by an HP authorized service representative N WARNING The UPS contains an internal lithium battery and a sealed lead acid battery module To reduce the risk of fire or chemical burns take the following precautions Donotattempt to recharge batteries after removal from the UPS e D
14. with three button control for up down left right Enter and Escape The LCD is used for configuration monitoring and status o Figure 3 1 LCD display and control buttons Item Description Function 1 LCD Display Displays your menu position showing UPS electronics module and battery 2 Escape Navigates and deselects options in the LCD menu structure 3 Center Controls navigation through LCD menu structure up down left and right 4 Enter Navigates and selects options in the LCD menu structure HP Uninterruptible Power System R12000 XR Models User Guide 3 1 LCD Configuration and Status Matching the Utility Voltage Use configuration parameters to select the UPS voltage range see Table 3 1 e If the utility voltage is within this range the UPS supplies utility power to the output receptacles e Ifthe utility voltage is outside this range the UPS supplies battery power to the output receptacles e Ifthe utility voltage frequently varies outside the operating range update the UPS configuration to match NOTE When you set the voltage through the LCD panel as described in the Setting the Voltage section of this chapter you are setting the UPS output voltage Table 3 1 Voltage Ranges VAC Nominal Utility Normal Utility UPS Output Voltage Level Voltage Range Voltage 200 166 240 200 208 166 248 208 220 176 264 220 230 defaul
15. 0 XR Models User Guide 3 5 LCD Configuration and Status Alarms If an alarm exists one or more of the following alarms will display on the LCD panel For a descriptive list of alarm causes refer to the section LCD Alarm Troubleshooting in Chapter 5 Table 3 2 Alarms Ambient Over Temperature Inverter Startup Failure Automatic Shutdown Pending Inverter Uncalibrated Batteries Disconnected Level 2 Overload Phase A Battery DC Over Voltage Level 3 Overload Phase A Battery Low Level 4 Overload Phase A Battery n Needs Service Loss of Redundancy Battery Not Charged Loss of Sync Bus Battery n Test Failed Low Battery Shutdown Bypass Not Available Non volatile Memory Checksum Fail Calibration Failed On Manual Bypass DC Link Over Voltage Output AC Over Voltage Fan Failure Output AC Under Voltage Fuse Failure Output Overload Heatsink Over Temperature Program Checksum Fail Input AC Over Voltage Rectifier Input Over Current Input AC Under Voltage Remote Emergency Power Off Input Under Or Over Frequency Software Incompatibility Detected Internal Communications Failure UPS On Battery Inverter Contactor Open UPS On Bypass Inverter Fault Utility Fail Inverter Output Over Current Utility Not Present 3 6 HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Displaying the Status or Active Alarms The first option on the Main Menu i
16. 61000 3 2 IEC61000 3 2 Power Line Harmonics N61000 3 3 IEC61000 3 3 Power Line Flicker N60950 IEC950 Product Safety E E E E HP Uninterruptible Power System R12000 XR Models User Guide A 3 Regulatory Compliance Notices Japanese Notice HARO TO DELI VCCI 7 BAW TIO ELE Yos BHA PAV OBL HL eS SE ERLE VCCI od ICES 7 TABI CT CORBIS KERE CHATS OL RAW E Lex LOWEST VAT LEY a BO LT EHn t RAREZA TILDET Wu EE Fito TIE LW 3 Z LUT FAV VECIS Z BOTOR OBAI RO RIC TIER FSV COMI PALES RE ERLE VCCI DARE EO 7 7 AAP REAR CT OORE ERA LN DEA Z3EITIEDDD xd ZOHAN MADAME EHE HLIBRENAZLEBHVIET BSMI Notice Tue Le PARA An gt AE E a ORE DENIA TIE gt TIBIA Do ER REO UREA TEA o A 4 HP Uninterruptible Power System R12000 XR Models User Guide Regulatory Compliance Notices Battery Replacement Notice Y our computer is equipped with an internal lithium battery or battery pack There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Unless specific replacement instructions are provided as part of this guide replacement is to be done by an authorized service provider using the HP spare designated for this product For more information about battery replacement or proper
17. HP Uninterruptible Power System R12000 XR Models User Guide December 2002 Second Edition Part Number 146316 002 O 2002 Hewlett Packard Development Company L P Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP Uninterrruptible Power System R12000 XR Models User Guide December 2002 Second Edition Part Number 146316 002 Contents About This Guide Intended Audiences ii A AA A A des vil Important Safety Information 1 rrt etate the torte pe ee billete posici n vii Symbols ON Equipimietit Je i erect ente e eere oe e e PEUT PER ee deena LEO eene eee e E Rees vii Rack Stability sisse uo he ee or REF RERO eer REO EU GEORGIO bere dia viii Symbols in EO UAE RTT m viii Text OU TIMOR L EHE viii Related Document 5 REL RR cial ix Getting Help deter ert ee ee e RE ete reed e I e cte bean vies ix HP Technical Support aiii os e re ORG EROR e ET DE TEE ix HP Website A a ix HP Authorized Reseller dd eee IR Ide did ERR X O A RR X Chapter 1 Overview UPS Eeat tesz d ot diete tte ere tas potes esee te tid tnde dae uir ost e ii 1 1 Communica
18. XR Models User Guide Contents Appendix A Regulatory Compliance Notices Regulatory Compliance Serial Numbers eese eene nennt A 1 Federal Communications Commission Notice eren eene conan ran enne ene A 1 Gl ss A Equipm nt ete er ee riter ESTA ite roe ee ds id tadas A 1 Class B Equipment 5 e tas eom e OP EO RO ed AC eO REATO e ines A 2 Declaration of Conformity for Products Marked with the FCC Logo United States Only A 2 Modificationss e m t t date eaten estet etae f E eati dette o rts A 2 Calico sillin e HR REED A 3 Canadian Notice Avis Canadien cccccescessecesssnceceessccecesseaaeceeeesaeceseaaececseaseeeceesaeeeeneaaeeeceeaaeeeensaeeeeneaas A 3 Class A Bquipment cia A tdo REI E ee A 3 Class B Equipment nien ad A 3 European Union Notice A de te eee Lat A te A A 3 Japanese Noti ntc llista radiata adi ni eatre A 4 China Taiw n NOUC6e meer eger E Eee eia Evo eig Cr De eO UE Rete sia A 4 Battery Replacement Noticia at ee ede an a a i a d ae A 5 Appendix B Electrostatic Discharge Preventing Electrostatic Damage e eterne e Utere te REI LER danesa B 1 Grounding Methods To Prevent Electrostatic Damage eese ener nre B 1 Appendix C Specifications Physical Specifications nk oe ee ee ette RR ee eet eo e b R C 1 Input Specifications oon eter A A eO Cite d als iad per ded ett Pec p de eR ee e Pec Pee ce e dud C 1 Output Specifications ie ett
19. ally schedule the autocalibration process on detection of this condition Contact Technical Support for assistance x Alarms Level 2 Overload Phase A x Alarms Level 3 Overload Phase A The UPS detects that the current load has exceeded 102 of the maximum capacity available which means it is operating in Nonredundant mode The UPS will transfer to Bypass mode after two minutes of this sustained load level The UPS detects that the current load has exceeded 110 of the maximum capacity available which means it is operating in Nonredundant mode The UPS will transfer to Bypass mode after 30 seconds of this sustained load level Reduce the load level to clear the alarm If the alarm persists after load reduction see the LCD panel to determine which electronics module is reporting overload Contact Technical Support for assistance Reduce the load level to clear the alarm If the alarm persists after load reduction see the LCD panel to determine which electronics module is reporting overload Contact Technical Support for assistance continued 5 6 HP Uninterruptible Power System R12000 XR Models User Guide Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display x Alarms Level 4 Overload Possible Cause The UPS detects that the current load has exceeded 120 of the maximum capacity available which means
20. ate of charge of the batteries HP Uninterruptible Power System R12000 XR Models User Guide 2 3 Operation Modes of Operation The UPS has five modes of operation indicated by the LEDs see Figure 2 3 Standby Mode When utility is present and output is off the Utility LED 1 flashes slowly Power is not available at the UPS output The UPS monitors and charges batteries if required Operate Mode The Utility LED 1 is solid green The UPS is supplying power to the loads The UPS monitors and charges batteries if required Bypass Mode The Utility LED 1 and Battery LED 2 are off The Bypass LED 3 is solid amber and an audible alarm is active The Alarm LED 4 is solid red The utility is bypassing the unit and going directly to the load The UPS monitors and charges batteries if required Battery Mode The Battery LED 2 is solid amber The Alarm LED 4 is solid red Utility power is not present The UPS does not charge the batteries Power is available at UPS outputs Redundant Mode The Redundant LED 5 is solid green At least one electronics module of the load can be in a redundant state two or more electronics modules working All electronics modules share the load but there is enough power to allow an electronics module to go out of service 2 4 HP Uninterruptible Power System R12000 XR Models User Gu
21. d represents the lowest allowable battery discharge level for the batteries before they can no longer safely support the load Once valid utility returns the UPS will assume the load after a minimum charge level has been restored to the batteries and it will begin a complete battery recharge cycle The UPS detects an EEPROM Checksum Failure in the electronics module or supervisory board This condition must be resolved before the UPS can complete its initialization and start successfully This alarm is most common after a flash upgrade that requires an EEPROM upgrade for the new embedded software to function correctly The upgrade documentation will describe this condition This is a normal operation Check the website www hp com for Flash upgrades Contact Technical Support for assistance continued HP Uninterruptible Power System R12000 XR Models User Guide Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display x Alarms On Manual Bypass Possible Cause The UPS has been manually switched into Maintenance Bypass mode The UPS can no longer protect the load or condition the utility to the load Suggested Action This is a normal operation x Alarms Output AC Over Voltage The UPS detects that its output voltage is higher than its configured operational range The UPS will immediately initiate a transfer to Bypass mode if tha
22. d to complete its startup sequence successfully This alarm is accompanied by one or more alarms from the electronics module that indicates the root cause of the problem menu Scroll through and examine the additional alarms related to the failed electronics module for details on handling this condition x Alarms Inverter Fault At least one electronics module detects a hardware failure in its inverter generates this alarm and subsequently shuts down The UPS may have transitioned into Automatic Bypass mode due to the failure depending on the load levels present at the time of the failure This could be caused by a hardware failure Contact Technical Support for assistance x Alarms Inverter Output Over Current At least one electronics module generates this alarm when it has reached its maximum operating output hardware current limits as defined in the EEPROM The module has shut down to protect itself and the load from damage The UPS may have transitioned into Automatic Bypass mode due to the failure depending on the load levels present at the time of the failure and the number of modules affected Reduce the load level to within UPS operational limits Initiate a Manual Bypass Recovery if the UPS remains in Bypass mode for more than 30 seconds See the LCD panel to determine which electronics module generated the alarm If the UPS was operating within its supported load limits when the pr
23. disposal contact your authorized reseller or your authorized service provider WARNING Your computer contains an internal lithium battery or battery pack There is risk of fire and burns if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the HP spare designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal please use the public collection system or return them to HP your authorized HP partners or their agents HP Uninterruptible Power System R12000 XR Models User Guide A 5 Electrostatic Discharge Preventing Electrostatic Damage A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage when setting up the system or handling parts avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from thei
24. ducting battery commissioning test 4 5 determining when to replace 4 2 disposing of 4 5 maximizing life of 4 6 monitoring 2 5 obtaining new 4 3 precautions 4 1 Pre Failure Warranty 4 6 recycling or disposal A 5 removing 4 4 replacing 4 3 runtime specifications C 3 spare kit part number 4 3 specifications C 3 storing 4 6 testing new 4 5 warranty 4 6 battery charge data displaying 3 10 Battery mode 2 4 bezels blank 1 3 control 1 3 removing 4 4 supervisory 1 3 blank bezel 1 3 Bypass mode 2 4 Index C cables FCC compliance statement A 3 part number 1 2 care and storage of batteries 4 6 CarePaq services 5 12 cautions defined viii charging the UPS batteries 2 5 4 2 commissioning test for batteries 4 5 communications setup choices defined 3 12 conducting a battery commissioning test 4 5 conducting an LCD display test 3 11 configuration battery charge data 3 10 date 3 10 firmware version 3 11 LCD display test 3 11 matching the utility voltage 3 2 meters 3 9 overall LCD menu map 3 5 system setup 3 12 time 3 10 using LCD menu 3 4 configuring the UPS 3 1 control bezel 1 3 control buttons Center 2 1 Enter 2 1 Escape 2 1 On 2 1 2 6 Standby 2 1 Test Alarm Reset 2 1 2 6 2 7 D date displaying on the LCD menu 3 10 setting 3 10 Declaration of Conformity A 2 default password 3 12 3 14 determining when to replace UPS batteries 4 2 HP Uninterruptible Power System R12000 XR Models User Guid
25. dundant LED and audible Redundancy mode is not Reduce output load to allow alarm frequently turn on and available system to remain in off Redundancy mode Audible alarm sounds UPS is on bypass Do one of the following Bypass LED and Alarm LED e Scroll through the LCD are lit menu to view current alarms e Use the power management software to view the alarm history to determine the reason for the transfer to Bypass mode Audible alarm sounds UPS is on battery Do one of the following Battery LED and Alarm LED e Scroll through the LCD are lit menu to view current Redundant LED is off alarms e Use the power management software to view the alarm history to determine the reason for the transfer to Battery mode Audible alarm sounds UPS is on battery Do one of the following Battery LED Alarm LED and e Scroll through the LCD Redundant LED are lit menu to view current alarms e Use the power management software to view the alarm history to determine the reason for the transfer to Battery mode continued HP Uninterruptible Power System R12000 XR Models User Guide 5 11 Troubleshooting Table 5 3 Troubleshooting problems after UPS startup continued Symptom Possible Cause Suggested Action UPS frequently switches The utility voltage is frequently Update the configuration between utility and battery outside the UPS operating power range Utility LED and Redundant UPS is on utility T
26. e alarms are present with the variable x indicating the number of alarms The type of alarm is displayed on the second line of the LCD In Example 5 1 three alarms are present The Fan Failure alarm has occurred as well as two other alarms Use the arrow keys on the Center button to scroll through the rest of the alarms list Example 5 1 Alarm Display For more information on the LCD display and menus refer to the section Configuring the UPS Using the LCD Menu in Chapter 3 HP Uninterruptible Power System R12000 XR Models User Guide 5 1 Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms LCD Display x Alarms Ambient Over Possible Cause The UPS triggers an alarm if the ambient temperature inside the detecting electronics module exceeds Suggested Action Ensure that unit grills are not blocked and fans are operational Correct any environmental conditions that may be Temperature the preset threshold of 80 C 176 F causing the condition Verify that the Other than the alarm no UPS action is ambient temperature is less than 40 C currently associated with this condition 104 FP Contact Technical Support for assistance X Alarms Batteries are depleted beyond their This is a normal operation The UPS Automatic lower limits due to the UPS being on will restart when utility power is Shutdown Pending battery for an extended period The load has been disengag
27. e Index 1 Index displaying electronics module firmware version 3 11 electronics modules alarms 3 8 electronics modules status 3 8 main module alarms 3 7 main module status 3 7 UPS battery charge data 3 10 disposing of used batteries 4 5 E electric shock symbol vii electronics modules Redundancy mode 2 4 status and alarms 3 8 electrostatic discharge B 1 environmental specifications C 3 ERM See Extended Runtime Modules Extended Runtime Modules overview 1 6 F FCC notices Class A Equipment A 1 Class B Equipment A 2 classification label A 1 Declaration of Conformity A 2 device modifications A 2 features communication ports 1 2 extended runtime modules ERMs 1 6 hardware options 1 5 power distribution units PDUs 1 6 power management software 1 5 remote emergency power off REPO 1 6 UPS 1 1 warranties 1 7 Federal Communications Commission notices See FCC notices firmware versions defined 3 11 front panel controls 2 1 LCD 2 2 LEDs 2 3 front panel LCD 2 2 front panel LEDs 2 3 front view UPS 1 3 G grounding methods B 1 guarantee See warranties H hardware configuration options 3 13 setting 3 13 hardware options 1 5 Extended Runtime Module ERM 1 5 MPDU 40 A WW 1 5 PDU 40 A WW 1 5 hazardous energy circuits symbol vii heel straps using B 1 help additional sources ix HP authorized resellers telephone numbers x HP website ix related documents ix technical support telephone numbers ix HP authori
28. e the Center button to scroll through the choices displayed on the lower line of the display For a list of all menu options refer to the section Menu Map in this chapter The variable xxxxxx is one of the choices in the left column of the menu map Submenu choices are shown to the right Main Menu XXXXXX 3 4 HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Menu Map Status Meters Main Module Module M 1 through 4 Battery Data Main Module Module M 1 through 4 Status Alarms Set Time Set Date Firmware Vers Battery Charge System Setup MM Control Vers MM Comm Version M1 M4 Versions Display Module Display Test Enter Password Status Alarms Load Power Off P System Normal Load Power On On Battery On Bypass Manual Bypass OverLoad Autocalibrating Starting Up Module Failure Unknown Stats xx UPS Supporting Load Input Voltage Output Voltage Input Frequency Output Frequency Output Power Battery Voltage Input Current Comm Setup Set Voltage Serial Port 1 Set HW Config Serial Port 2 Set Language Opt Slot 1 Set Password Opt Slot 2 ERM Setup Commission Battery Parallel Mode Baud Rate For Capacity N 1 Redundancy For a list of all possible alarm displays refer to the section Alarms in this chapter HP Uninterruptible Power System R1200
29. ed and the system has entered the 30 second powerdown mode restored x Alarms Batteries Disconnected This alarm is triggered by the one of the following events e The UPS detects that at least one battery is installed incorrectly e Not enough battery modules are installed to support the current Remove bezels and check that each battery module is firmly seated in its slot Verify that the load does not exceed 12 kW Contact Technical Support for assistance load levels X Alarms At least one electronics module detects Switch to Maintenance Bypass mode that battery voltage is abnormally high and contact Technical Support for Battery DC Over while operating in Battery mode assistance Voltage X Alarms The UPS detects that the current This is a normal operation The UPS battery voltage level has dropped will begin the shutdown process Battery Low below the preset threshold configured in the EEPROM for this alarm This is to be expected when operating in Battery mode and when the batteries discharge x Alarms The UPS detects a battery fuse failure Contact Technical Support for Battery n Needs Service or an automated battery test failure An automated battery test failure is reported when battery voltage is less than 1 8 volts per cell during the first 75 seconds of unscheduled Battery mode operation The variable n indicates the slot in which the faulted battery module is installed For
30. ed that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment A 2 HP Uninterruptible Power System R12000 XR Models User Guide Regulatory Compliance Notices Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian Notice Avis Canadien Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms the equivalent international standards are in parentheses e EN55022 CISPR 22 Electromagnetic Interference N55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity N
31. el LCD The front panel has a two line LCD display that guides you through operation configuration and monitoring of the UPS Refer to the section Changing Configuration Parameters in Chapter 3 for configuration instructions COMPAQ R12000 XR Main Menu PIES LS S Figure 2 2 Front panel LCD display 2 2 HP Uninterruptible Power System R12000 XR Models User Guide Operation Front Panel LEDs The front panel has five LEDs that indicate the status of the UPS Figure 2 3 Front panel LED display Item Description Symbol Meaning 1 Utility o Solid green Normal operation Rapidly flashing green Ramp Up mode Slowly flashing green Standby mode batteries charging 2 Battery Solid amber On Battery Flashing amber Battery test in progress 3 Bypass Ny Solid amber On Bypass Flashing amber Bypass not available 4 Alarm A Solid red One or more alarms may be present or active 5 Redundant N 1 Solid green N 1 mode one or more redundant electronics modules operating in system Flashing green Battery self test initiated Off Non redundant not N 1 mode NOTE The LED lights cycle when no electronics modules are installed and utility is present In Standby mode there is no output but the batteries will be charging The time required to reach Standby mode can range from 45 seconds to several minutes depending on the st
32. entree ene 3 11 Testing the LED Display 3 4 emet teet ne esp pee itd 3 11 Changing the System Setup Options sireeni naer reie aE EED nennen enne en rennen ene 3 12 Chapter 4 Battery Maintenance Precautions ioter i dee Ud eee it gta Ot Ua tee e O bp eter D 4 1 Charging Batteries gp Reo EUR SR ed de aee e eti testi 4 2 Determining When to Replace Batteries ceecsseceseeeseeeseeeeseeeseeeseecaaecsaeeeeseeesseeseaeeeaeeeaeesaaesaaeenaees 4 2 Obtaining New Batteries crederet pete rtp ege dig re veh oe Pone Ere itd da teo Ate 4 3 Replacing the Batteries iia canica ne HO ERIGI UEM ERE Ure RE TESE 4 3 Removing and Replacing the Battery Module eese nennen 4 4 Testing the New Battery Module sees enne eren nnne nnne ener 4 5 Disposing Of Used Batteries cinc e et t e teet geo EE t Heo E Eee ie Ro ida 4 5 Care and Storage of Batteries ener eri eene P RE e e E de E eco ee teret e reete 4 6 Pre Failure Battery Warranty o decas adds D EEE a 4 6 Chapter 5 Troubleshooting LCD Alarm Troubleshooting ier pce eer Le p eme Ld dee E ce teet ds 5 1 Problems During Startup iii dete a seeded ceed de dedic doth ee ede te be deese dte Ino drea 5 10 Problems After Startup nett nd ep e e ea e ated Do Renee es tied cern 5 10 CarePaq Considerations er cnt eee te eese re exte ete eo eines 5 12 Repairing the UPS orici sit LR te eot tee ie ee e esee tae ERR e Ee te loteo 5 12 HP Uninterrruptible Power System R12000
33. ers power surge protection and allows you to distribute power among units Remote Emergency Power Off Port The UPS includes an isolated REPO port When properly wired the REPO feature allows the power at the UPS output receptacles to be switched off from a remote location To use this feature the REPO port must be connected to a remote normally open switch not supplied When this switch is closed the UPS immediately disconnects power to its loads The REPO switch is used in conjunction with a main disconnect device that removes the AC source from the input of the UPS To power down the entire network in the event of an emergency the REPO ports of multiple UPS units can be connected to a single switch IMPORTANT e The REPO port meets the requirements of NFPA Articles 645 10 and 645 11 for a Disconnecting Means e If the remote switch is closed the REPO feature immediately powers down protected devices and does not utilize the orderly shutdown procedure initiated by power management software e The REPO feature shuts down UPS units operating under either utility or battery power e Ifthe UPS was operating on battery power when the remote switch was closed no power will be available to the devices until utility power is restored and the UPS has been manually powered up e To restore power to the load after the REPO feature is activated press the On button after the AC source is reconnected to the UPS e Pressing and holding the On
34. fications Feature Metric U S Dimensions Width 44 45 cm 17 50 in Height 44 45 cm 17 50 in Depth 72 64 cm 28 60 in Weight 189 kg 420 Ib Input Specifications Table C 2 Input Specifications e xd Default Settings UPS Model F 9 Nominal Voltage VAC requency Range Hz R12000 XR WW 50 60 200 240 worldwide Available Settings Utility Voltage VAC 200 208 220 230 or 240 HP Uninterruptible Power System R12000 XR Models User Guide Specifications Output Specifications Table C 3 Output Specifications UPS Model R12000 XR WW worldwide Characteristics Voltage Output Other features Overcurrent Protection Effective VA 12000 Configuration Setting VAC The input voltage range is 200 240 VAC 20 Source of Power Utility power normal range Nominal Power Rating W 12000 Available Nominal Output Voltage VAC 200 208 220 230 or 240 Regulation 3 of nominal output voltage rating within the guidelines of the Computer Business Equipment Manufacturers Association Battery power Feature Online efficiency 3 of nominal output voltage rating Specification gt 83 Voltage wave shape Sine wave 3 THD with typical PFC load Surge suppression High energy 6500 A peak Noise filtering The input noise suppression is comprised of Normal Mode Filtering Common Mode Filtering or a combination of both A power d
35. he Alarm LED turns red and the LCD menu indicates an alarm If this occurs repeat the procedures in the Replacing the Batteries section of this chapter and check the battery terminal connections If the Alarm LED is still red refer to Chapter 5 Troubleshooting for more information on the cause of the alarm IMPORTANT The batteries will charge to 80 percent of their capacity within approximately three hours Charge the batteries for 24 hours before using the UPS to supply backup power to devices The load may not be fully protected for 48 hours Conducting a Battery Commissioning Test When replacing battery modules it is recommended running a battery commissioning test This test will set a base line so that the UPS accurately displays battery run time Refer to the section Setting the Hardware Configuration in Chapter 3 for instructions on enabling the battery commissioning test NOTE The battery commissioning test runs in the background Once enabled the test can take up to three days to run Disposing of Used Batteries The spare battery kit includes the instructions and packaging required to return used batteries to the appropriate location for disposal Batteries battery modules and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal use the public collection system or return them to HP your authorized HP Partners or the
36. he UPS is operating LED are lit normally The system is configured to run in Redundant mode and is operating within normal load limits Audible alarm sounds UPS is on utility Redundant mode is not E available and the Loss of ma LED and Alarm LED are Redundancy alarm is present i Reduce the load and verify that no other alarms are present Utility LED is lit UPS is on utility No action is required The UPS is operating normally The system is configured to run in Nonredundant mode and is supporting between a 9 KVA and 12 KVA load CarePaq Considerations Packaged services are also available for purchase You can choose the precise level of support that you need from basic to business critical Services available are listed in Table 5 4 Table 5 4 Services for UPS R12000 XR Description Part Numbers 9x5 4 hour response 171254 002 FM US4HR 36 3 year on site coverage 24x7 4 hour response 171255 002 FM US724 36 3 year on site coverage Hardware Installation 171256 002 FM USINS IN Repairing the UPS Repairs to the UPS must be carried out by HP or an HP authorized service representative Other than battery replacement there are no user serviceable parts 5 12 HP Uninterruptible Power System R12000 XR Models User Guide A Regulatory Compliance Notices Regulatory Compliance Serial Numbers For the purpose of regulatory compliance certifications and identification your product has been a
37. he electronics modules REPO Audible alarm sounds Ensure that the REPO switch is in the and Alarm LED is lit proper position open and utility is present Press the On button Problems After Startup If problems occur after starting the UPS refer to Table 5 3 for possible causes and suggested actions Table 5 3 Troubleshooting problems after UPS startup Symptom Possible Cause Suggested Action Audible alarm sounds An alarm condition exists Scroll through the LCD menu for Do System alarms to determine the Alarm LED is lit cause Bypass LED is flashing Automatic Bypass mode is not Scroll through the LCD menu for available system alarms to determine the cause Manual Bypass is not recommended during this condition Utility LED is flashing slowly Utility power is within Press the On button to assume and all other LEDs are off acceptable range the load The UPS is operating normally and is in Standby mode Utility LED is flashing rapidly The full UPS or an electronics Wait for continuous Utility or module is in the process of Battery LED light or slowly starting up flashing Utility LED continued 5 10 HP Uninterruptible Power System R12000 XR Models User Guide Troubleshooting Table 5 3 Troubleshooting problems after UPS startup continued Symptom Possible Cause Suggested Action All LEDs flash on and off Autocalibration is in process Wait for continuous Utility together LED Re
38. ide Operation Turning on the Main Circuit Breaker After a qualified electrician has properly wired the UPS to utility power and has installed all electronics modules turn on the AC mains at the service panel All LEDs come on for three seconds as part of the system initialization Each electronics module turns on in sequence with approximately 10 seconds between modules synching up with the utility power The Utility LED rapidly flashes green during Startup mode After all electronics modules have synchronized the UPS enters Standby mode indicated by the Utility LED slowly flashing green The system will begin charging the batteries but will not assume the load The system will remain in Standby mode until the UPS On command is received NOTE The time required to transition from Startup mode to Standby mode can range from 45 seconds to several minutes depending on the state of charge of the batteries Charging the Batteries When the UPS is in Standby mode allow the batteries to charge before putting the UPS into service The battery status can be monitored using the LCD display Refer to the section Displaying the Battery Charge Data in Chapter 3 for information on how to view current battery charge on the LCD display IMPORTANT The battery modules will charge to e 80 percent of their capacity within 3 hours e 100 percent of their capacity within 48 hours Charge the batteries for at least 24 hours before suppl
39. idelights or interesting points of information Text Conventions This document uses the following conventions e Italic type is used for complete titles of published guides or variables Variables include information that varies in system output in command lines and in command parameters in text e Bold type is used for emphasis for onscreen interface components window titles menu names and selections button and icon names and so on and for keyboard keys e Monospace typeface is used for command lines code examples screen displays error messages and user input e Sans serif typeface is used for uniform resource locators URLs viii HP Uninterrruptible Power System R12000 XR Models User Guide About This Guide Related Documents For additional information on the topics covered in this guide refer to the following documents HP Uninterruptible Power System R12000 XR Models Installation Instructions HP UPS R12000 XR Models Extended Runtime Module Installation Instructions HP UPS XR Products Power Cord and Options Reference Guide HP Power Products Glossary Getting Help If you have a problem and have exhausted the information in this guide further information and other help is available in the following locations HP Technical Support For telephone numbers of worldwide Technical Support Centers go to www hp com Have the following information available before you call HP Website Technical suppor
40. ill shut down until valid utility returns If the condition persists contact an electrician x Alarms Input Under Or Over Frequency The UPS detects that the input frequency has a greater deviation than 5 Hz from the nominal window of operation If this occurs in a running system the system will regulate output frequency to its nominal 50 or 60 Hz If this occurs before a system has entered an online state its startup sequence will not complete and the system will shut down until valid utility returns If the condition persists contact an electrician continued 5 4 HP Uninterruptible Power System R12000 XR Models User Guide Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display Possible Cause Suggested Action x Alarms The UPS encounters an internal Switch to Maintenance Bypass mode communication problem that is and contact Technical Support for Internal hindering its ability to successfully assistance Communications manage its activities and monitor the Failure current electronics module status The UPS will immediately transfer to Battery mode and issue the Low Battery alarm until communications are restored x Alarms The UPS detects that an electronics Select the Status option on the LCD Inverter Contactor Open module has timed out waiting for its load relay to close during a module hot swap The electronics module has faile
41. indicates Not Available Setting the Hardware Configuration Select Set HW Config from the System Setup menu to set the hardware configuration for the UPS System Setup Set HW Config Table 3 10 Hardware Configuration Choices LCD Display Explanation Set HW Config Select this option to configure the number of ERMs ERM Setup installed Set HW Config Select this option to enable a battery commissioning test Commission Battery Set HW Config Select this option to go to the Parallel Mode menu options Parallel Mode HP Uninterruptible Power System R12000 XR Models User Guide 3 13 LCD Configuration and Status The Parallel Mode menu options allow you to configure the UPS mode of operation as described in Table 3 11 Table 3 11 Parallel Mode Choices LCD Display Explanation Parallel Mode Select this option to configure the UPS for capacity operation For Capacity Parallel Mode Select this option to configure the UPS for redundant operation N 1 Redundancy Setting the Language Select Set Language from the System Setup menu to select from seven different languages for the menu display The available choices are English Francais Deutsch Espanol Japanese Nederlands and Italiano The asterisk indicates the current configuration System Setup Set Language Setting the Password Select Set Password from the System Setup menu to set the password System Setup To access
42. ir agents HP Uninterruptible Power System R12000 XR Models User Guide 4 5 Battery Maintenance Care and Storage of Batteries To maximize the life of batteries e Minimize the amount of time the UPS uses battery power by matching the UPS configuration with utility voltage Refer to the section Matching the Utility Voltage in Chapter 3 for more information e Keep the area around the UPS clean and dust free If the environment is very dusty clean the outside of the UPS regularly with a vacuum cleaner e Maintain the ambient temperature at 25 C 77 F e If storing a UPS for an extended period recharge the batteries every six months Connect the UPS to utility power Allow the UPS to remain in Standby mode Allow the UPS to charge the batteries for 24 hours Update the Battery Recharge Date label CAUTION Because of the short shelf life of the battery avoid storing a battery spare as a backup Pre Failure Battery Warranty The Pre Failure Battery Warranty standard on all UPS units extends the advantage of a three year limited warranty by applying it to the battery before it actually fails Specifically the Pre Failure Battery Warranty ensures that when customers receive notification from power management software that the battery may fail the battery is replaced free of charge under the warranty The highest standards in the industry are maintained as evidenced by the Pre Failure Battery
43. is X Alanis performing the module sharing calibration process continued HP Uninterruptible Power System R12000 XR Models User Guide 3 7 LCD Configuration and Status Table 3 3 Main Module Status Options continued LCD Display Explanation Starting Up The full UPS or a single electronics module hot swap is ramping up X Alarms Module Failure At least one electronics module or the Supervisory Board has experienced a critical failure and is off line X Alarms Unknown Stats x The UPS issues an unrecognized status code of x This is normal in certain situations such as when the UPS is busy or powering down X Alarms UPS Supporting Load The UPS is powering the load X Alarms Electronics Modules M1 M4 Status and Alarms Select Module Mx to display Status and Alarms for an electronics module The variable x indicates one of the electronics modules Module M1 M4 Table 3 4 lists the possible status options Refer to the section LCD Alarm Troubleshooting in Chapter 5 for a descriptive list of alarm causes and solutions Status Select Module Mx Table 3 4 Electronics Modules M1 M4 Status Options Message LCD Display Explanation Submodule Status System Normal In this example the UPS has detected no problems Active Alarm with the electronics module and there are no Count 0 Alarms alarms Submodule not Module Mx Module Mx is not detected x is 1 4 Detect id Not Detected Eithe
44. istribution unit PDU provides overcurrent protection HP Uninterruptible Power System R12000 XR Models User Guide Specifications Battery Specifications Table C 4 Battery Specifications Feature Specification Type Each module contains maintenance free sealed valve regulated lead acid VRLA batteries with an eight year minimum float service life at 25 C 77 F Voltage The battery module has a battery string voltage of 48 Vdc Charging Complete charge takes no more than 48 hours The UPS recharges in three hours to 80 usable capacity ERMs will recharge in less than eight hours to 80 usable capacity Battery Runtime Table C 5 Estimated Battery Runtime Load Estimated Battery UPS with ERM Percent Runtime Minutes Runtime Minutes 20 43 69 50 14 28 80 7 15 100 5 11 Environmental Specifications Table C 6 Environmental Specifications Feature Specification Operating temperature 10 C to 40 C 50 F to 104 F UL tested at 25 C 77 F Relative humidity 0 to 95 non condensing Operating altitude Up to 2 000 m 6 562 ft above sea level Audible noise Typically 60 dBA Transit temperature 25 C to 55 C 13 F to 131 F Transit altitude 15 000 m 49 212 ft above sea level HP Uninterruptible Power System R12000 XR Models User Guide C 3 A alarms audible 2 7 LCD display 3 6 listof 3 6 silencing 2 7 B batteries caring for 4 6 charging 2 5 4 2 con
45. larm when the The autocalibration process Calibration Failed autocalibration process fails to complete successfully This could be the result of an interruption from an operating mode transition or because of UPS load changes occurring while autocalibration was in progress reschedules and automatically restarts once the UPS conditions are conducive for the operation to complete Contact Technical Support for assistance x Alarms At least one electronics module detects Contact Technical Support for E abnormally high rail voltage levels and assistance DC Link Over shuts down to protect itself and the Voltage load from damage This could be caused by a hardware failure x Alarms At least one electronics module detects Check the fans for blockage If a fan is Fan Failure that one or both of its cooling fans has blocked remove the blockage switch failed The detecting module immediately shuts down to protect its heat sensitive components to Maintenance Bypass mode and restart the system If a fan is not blocked and the problem persists contact Technical Support for assistance continued HP Uninterruptible Power System R12000 XR Models User Guide 5 3 Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display Possible Cause Suggested Action x Alarms The UPS detects that one or more of Contact Technical Support for 7 the internal module fu
46. ler or HP authorized service provider HP Uninterruptible Power System R12000 XR Models User Guide 4 3 Battery Maintenance Removing and Replacing the Battery Module WARNING To prevent personal injury prepare the area and observe all materials handling procedures for removing the battery module which weighs 27 kg 60 Ib 27 kg 60 Ib To remove the battery module 1 Remove the front bezel by pulling on both ends Figure 4 2 Removing the front bezel 2 Remove the two screws that secure the battery module in place 1 and slide out the battery module 2 Figure 4 3 Removing the battery module 3 Set aside the used battery module for proper disposal Refer to the section Disposing of Used Batteries in this chapter 4 To replace the battery module reverse the preceding steps 4 4 HP Uninterruptible Power System R12000 XR Models User Guide Battery Maintenance Testing the New Battery Module After installing the new battery module press the Test Alarm Reset button Refer to the section Initiating a Self Test in Chapter 2 for more information on initiating a self test IMPORTANT The UPS schedules the battery test but will not execute the test until the batteries are at least 90 percent charged Tf the installation has been successful the Alarm LED will not be illuminated If the installation has not been successful t
47. mal operation This alarm UPS On Battery indicate that the UPS is currently operating in Battery mode may be accompanied by other alarms that will indicate the root cause of the problem x Alarms UPS On Bypass This is an alarm and a status to indicate that the UPS is currently operating in Bypass mode This alarm may be accompanied by other alarms that will indicate the root cause of the problem x Alarms Utility Fail The UPS detects that the utility source voltage is not within an acceptable range Verify the utility power If the problem persists contact an electrician x Alarms Utility Not Present The UPS detects that the utility source voltage is either not present or so abnormally low that the UPS classifies it as not being present Verify the utility power If the problem persists contact an electrician HP Uninterruptible Power System R12000 XR Models User Guide 5 9 Troubleshooting Problems During Startup If problems occur when starting the UPS refer to Table 5 2 for possible causes and suggested actions Table 5 2 Troubleshooting problems during UPS startup Symptom Possible Cause Suggested Action UPS will not start There is no utility power Unit is hardwired Contact a qualified electrician to check power at the utility receptacle Batteries are disconnected Install the battery trays If the batteries are installed remove and then reinsert t
48. n up to four 3 KW modules Serviceability hot swappable batteries and electronics modules Hardwired input and output Front panel controls and LCD display Software shipped with the unit Support for HP Extended Runtime Modules ERMs Support for Remote Emergency Power Off REPO Two output terminal block connections to power HP Power Distribution Units PDUs HP Uninterruptible Power System R12000 XR Models User Guide 1 1 Overview Communication Ports The UPS includes two integrated communication ports that allow for in band communication CAUTION To avoid damage to the equipment use only communications cables with the part number 201092 002 12 foot serial interface cable One is supplied with your kit This UPS Computer Interface Cable carries power and is specifically designed for UPS communications UPS R12000 XR Model Part Number The worldwide HP part number for the UPS R12000 XR with an HP 40 A HV WW PDU is 207552 B22 HP Uninterruptible Power System R12000 XR Models User Guide Overview Front View The front view of the UPS is shown in Figure 1 1 and Figure 1 2 Figure 1 1 UPS bezels 4 2 3 Supervisory bezel Control bezel Blank bezels Figure 1 2 UPS indicators and control buttons 4 AA O Nm Refer to the section Front Panel LEDs in Chapter 2 for detailed information on the meanings of the LED indicators
49. o not disassemble crush or puncture the batteries Do not short the external contacts of the batteries Do not immerse the batteries in water e Donot expose to temperatures higher than 60 C 140 F WARNING To reduce the risk of personal injury from hazardous energy take these precautions e Remove watches rings or other metal objects e Use tools with insulated handles HP Uninterruptible Power System R12000 XR Models User Guide 4 1 Battery Maintenance Charging Batteries When connected to utility power the UPS automatically charges the batteries No user intervention is required while the UPS is in use Refer to the section Care and Storage of Batteries in this chapter for information on keeping the batteries charged while the UPS is in extended storage Determining When to Replace Batteries When the Alarm LED 1 is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm you may need to replace the battery module Depending on usage and environmental conditions the batteries should last three to six years Figure 4 1 Alarm LED To verify the above alarms initiate a UPS battery self test to verify that battery replacement is required If the Alarm LED 1 is solid red and the alert displays on the LCD status menu replace the bad battery module as soon as possible Refer to the section Initiating a Self Test
50. oblem occurred or if the problem persists contact Technical Support for assistance continued HP Uninterruptible Power System R12000 XR Models User Guide 5 5 Troubleshooting Table 5 1 Main Module and Electronics Modules M1 M4 Active Alarms continued LCD Display x Alarms Inverter Startup Failure Possible Cause This alarm is triggered by one of the following events e The UPS detects that at least one electronics module failed to complete its startup sequence as expected and was most likely shut down In this situation the alarm is more of a general status indicator It should be accompanied by another alarm indicating the reason for the modules failure to start e An electronics module has briefly for approximately one quarter of a second disconnected from the system and is attempting to restart In this situation no other alarms associated with this failure will occur with the exception of a possible Internal Communications Failure alarm Suggested Action The electronics module may not be fully seated Remove the bezels and ensure that each of the electronics modules is fully inserted into the chassis Contact Technical Support for assistance x Alarms Inverter Uncalibrated At least one electronics module has not been calibrated together as a set which is required for efficient load sharing operations An autocalibration is required and the UPS will automatic
51. of attached equipment during utility power failures Manages independent UPS load segments to provide separate power control of connected equipment Prioritizes the timing of equipment shutdowns and reboots connected equipment by load segment Shuts down and reboots any UPS and attached equipment based on a user specified schedule Delays restart by load segment after a power outage to sequence the startup of system components Customizes alert generation with modifiable pop up dialog boxes command execution and email and broadcast messages Monitors the status of the UPS and performs UPS diagnostics Displays power log for analysis For more information refer to the power management CD provided with the UPS For the most current information refer to www hp com UPS Hardware Options The following options are available for the UPS Table 1 1 Hardware Options Option Part Number HP ERM 217800 B21 PDU 40 A WW 207590 B23 mPDU 40 A WW 252663 B21 HP Uninterruptible Power System R12000 XR Models User Guide 1 5 Overview Extended Runtime Modules The UPS supports up to two ERMs extended runtime modules Each ERM consists of two battery packs in a 4U chassis When operating at the recommended 80 percent load one ERM will extend the available UPS runtime by up to 15 minutes For more information refer to the HP website at www hp com Power Distribution Units The UPS supports up to two PDUs A PDU off
52. r an electronics module is not installed or the UPS is gathering system configuration information during initialization This condition should not persist for more than 60 seconds after startup 3 8 HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Displaying the Frequency Power and Current Data Select Meters on the Main Menu to view the frequency power and current of either the main module or any of the other electronics modules This submenu provides information on virtual meters monitoring the UPS voltages Scroll up and down through the menu using the Center button If the words continue off the screen scroll right and left to read the message Press the Enter button to view selections Table 3 5 lists the options under the Meters menu Table 3 5 Main Module and Electronics Modules M1 M4 Meter Options LCD Display Explanation Input Volts The utility voltage Output Volts The voltage available at the UPS output receptacles Input Frequency The utility frequency in Hertz Output Frequency The frequency in Hertz available at the UPS output receptacles Output Power EEEREEEEEE HN MM or Mx Output Power III MM or Mx The output power is shown in a bar graph This example shows 120 load overload There are ten squares in front of the 100 line Each represents a 10 load The two squares past the line each represent 10 of overload 20 ove
53. r button to go back Ho A ab ee After entering the entire password press the Enter button IMPORTANT Record your password After 30 minutes with no key presses security is automatically restored and the display changes to the main status display Setting the Baud Rate Select Comm Setup from the System Setup menu to set up the baud rate for the communication ports and option slots System Setup Table 3 8 Communications Setup Choices LCD Display Explanation Comm Setup Select the communication port to set up xis either 1 or 2 Serial Port x Comm Setup Select the option slot to set up xis either 1 or 2 Opt Slot x 3 12 HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Choose the baud rate for the selected serial port or option slot Table 3 9 Baud Rate Setup LCD Display Explanation Baud Rate Choose the baud rate for the serial port or option slot selected above Here x is the baud rate and can be equal to 1200 2400 X 4800 9600 default or 19200 An asterisk indicates the current baud rate Setting the Voltage Select Set Voltage from the System Setup menu to set the voltage The asterisk indicates the current configuration The options for voltage are 200 208 220 230 default and 240 System Setup Set Voltage NOTE This option is only available when the UPS is in Standby mode or Manual Bypass mode Otherwise the LCD panel
54. r containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods To Prevent Electrostatic Damage There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have a Compaq authorized reseller install the part For more information on static electricity or assistance with product installation contact your authorized reseller HP Uninterruptible Power System R12000 XR Models User Guide B 1 C Specifications This appendix provides the physical input and output specifications for the UPS Topics include battery descriptions battery runtime estimates and environmental requirements when Operating the UPS Physical Specifications Table C 1 Physical Speci
55. rades and servicing to qualified personnel This symbol indicates that the component exceeds the recommended weight for one individual to handle safely Weight inkg WARNING To prevent personal injury or damage to the equipment observe Weight in Ib local occupational health and safety requirements and guidelines for manual material handling HP Uninterrruptible Power System R12000 XR Models User Guide vii About This Guide Rack Stability N WARNING To prevent personal injury or damage to the equipment verify that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together if it is a multiple rack installation e Extend only one component at a time A rack may become unstable if more than one component is extended for any reason Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentary s
56. re the alarm is silenced shortly after utility power is restored Placing the UPS in Bypass Mode This mode can be enabled by any of the following events e Using the Bypass switch on the rear panel e Overload conditions e Manual removal of an electronics module when in Operate mode NOTE HP does not recommend enabling Manual Bypass mode when the Bypass LED is flashing Bypass mode not available Shutting Down the System To shut down the system 1 Place the UPS in Standby mode by pressing the Standby button for four seconds The load relays open and the Utility LED begins to flash slowly NOTE Pressing the Standby button for seven seconds reboots the system The system recovers to Standby mode 2 Disconnect the AC mains by opening the switch or circuit breaker at the utility panel HP Uninterruptible Power System R12000 XR Models User Guide 3 LCD Configuration and Status This chapter contains information on configuring the UPS Topics include a description of the LCD display menu structure procedures for configuring the UPS and the details of the various UPS status options Proper configuration of the UPS and familiarity with the menu display is important in performing other functions on the unit such as maintaining the battery and troubleshooting alarms Changing Configuration Parameters Use the front panel controls and LCD display to change the configuration of the UPS The LCD menu has a two line LCD display
57. recette ae i eet e HIR TI UI FLA ee dde HEP a RE aid C 2 Overcurrent Protection Ete tto e dp Cet tame d ee ie t E edes C 2 Battery SpectHications airada ide C 3 Battery Runtime ssi Rah hs A AA ee cee C 3 Environmental Specifications 7 1 een oett AA Ad ineo doe C 3 Index HP Uninterrruptible Power System R12000 XR Models User Guide v About This Guide This guide provides information about operation configuration battery maintenance and troubleshooting for the UPS Intended Audience This guide is intended for individuals requiring information about the use of UPSs No installation or service procedure should be carried out by someone other than a technician with specific experience with high voltage equipment A Important Safety Information Before installing this product read the Important Safety Information document provided Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions WARNING This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warnings are not observed Consult your documentation for specific details This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To prevent injury from electric shock hazards do not open this enclosure Refer all maintenance upg
58. rference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 652 6672 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notifi
59. rload in all In contrast this display shows a 60 load Battery Volts The battery voltage Input Current The input current HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Displaying the Battery Charge Data Select Battery Data on the Main Menu to display the amount of charge on the battery in 10 percent increments Battery Data When the UPS goes into Battery mode the following LCD displays Battery Discharge m 1h k The remaining battery energy is shown where the tag 1h W means that each block represents one hour For example this LCD shows three hours of remaining battery time Other possible tags are listed in Table 3 6 Table 3 6 Possible Tags Tag Time 1m 1 minute per block 5m 5 minutes per block 10m 10 minutes per block 30m 30 minutes per block 1h 1 hour per block Setting the Time Select Set Time from the Main Menu to set the correct time Setting the Date Select Set Date from the Main Menu to set the correct date Set Date 3 10 HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Displaying the Firmware Version Select Firmware Vers on the Main Menu to display firmware versions for UPS components Press the Enter button to view selections Table 3 7 lists the firmware version options The version number is represented by xxx Firmware Vers Table 3 7 Firmware Ver
60. s 3 3 www hp com ix operation 2 1 overview 1 1 packaged service options 5 12 placing in Bypass mode 2 8 Index 4 HP Uninterruptible Power System R12000 XR Models User Guide
61. s Status Select this option and press the Enter button to display the status or active alarms for either the main module or electronics modules M1 M4 Main Module MM Status and Alarms Select Main Module MM to display Status and Alarms for the main module Table 3 3 lists the possible status options For a descriptive list of alarm causes and solutions refer to the section LCD Alarm Troubleshooting in Chapter 5 Status Select Main Module MM NOTE A display of x Alarms means that one or more alarms are present The variable x indicates the number of alarms Table 3 3 Main Module Status Options LCD Display Explanation Load Power Off The UPS is in Standby mode and is not supporting the load System Normal The UPS is operating normally from utility and is protecting the load No alarms are present O Alarms Load Power On The UPS is operating from utility and is protecting the load x Alarms On Battery The UPS is operating from battery and is protecting the load x Alarms On Bypass The UPS is operating from Automatic Bypass mode and is not protecting the load x Alarms Manual Bypass The UPS is operating from Manual Bypass mode and is not protecting the load x Alarms Overload The UPS is protecting the load The current load level is exceeding the maximum operational range for the UPS x Alarms Autocalibrating The UPS is operating from utility and is protecting the load while it
62. ses has failed assistance Fuse Failure x Alarms An electronics module detects a Check the ventilation grills for Heatsink Over Temperature heatsink over temperature condition The detecting module immediately shuts down to protect its heat sensitive components blockage If the grills are blocked remove blockage switch to Maintenance Bypass mode and restart the system Verify that the ambient temperature is less than 40 C 104 F If the grills are not blocked and the problem persists contact Technical Support for assistance x Alarms Input AC Over Voltage The UPS detects that the input utility voltage is above the maximum operating range of about 277 v 288 v hysteresis If this occurs in a running system the system will immediately transition to Battery mode until valid utility returns If this occurs before a system has entered an online state its startup sequence will not complete and the system will shut down until valid utility returns If the condition persists contact an electrician x Alarms Input AC Under Voltage The UPS detects that the input utility voltage is below the minimum operating range of about 172 v 160 v hysteresis If this occurs in a running system the system will immediately transition to Battery mode until valid utility returns If this occurs before a system has entered an online state its startup sequence will not complete and the system w
63. sion Options LCD Display Explanation MM Control Vers Version of firmware the control board is running XXX MM Comm Version Version of firmware the communication board is running XXX M1 M4 Versions Version of firmware in each electronics module XXX XXX XXX XXX Display Module Version of display firmware the UPS is running XXX Testing the LCD Display Select Display Test from the Main Menu to light all pixels to test the LCD display Display Test LCD TEST scrolls across the screen in both upper and lower display lines Use the Escape button to exit the test mii CD TESTI mi CD TESTEM HP Uninterruptible Power System R12000 XR Models User Guide 3 11 LCD Configuration and Status Changing the System Setup Options Select System Setup from the Main Menu to enter the menu for changing system setup options System Setup To change the system setup you must enter the correct password Use the Center and Enter buttons to select the six digits for the password 0 9 and A Z NOTE The password must be six characters long The default password is COMPAQ To establish or change the password refer to the section Setting the Password in this chapter Enter Password Select the first digit using the up and down arrow keys on the Center button Press the right arrow key on the Center button to move to the next digit To change a digit use the left arrow key on the Cente
64. ssigned a unique series number The series number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this series number The series number is not the marketing name or model number of the product Federal Communications Commission Notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or FCC ID on the label After the Class of
65. t 184 276 230 240 192 288 240 To update the configuration 1 Have a licensed electrician measure your utility voltage 2 Use Table 3 1 to identify the operating range that most closely matches your nominal utility voltage level 3 Update the UPS output voltage as required Refer to the section Setting the Voltage in this chapter for more information 3 2 HP Uninterruptible Power System R12000 XR Models User Guide LCD Configuration and Status Module Locations Use the LCD menus to configure either the main module or one of the electronics modules Figure 3 2 UPS electronics modules numbered 4 a fF WwW I Main Module MM includes all four electronics modules Module M1 Module M2 Module M3 Module M4 HP Uninterruptible Power System R12000 XR Models User Guide 3 3 LCD Configuration and Status Configuring the UPS Using the LCD Menu Use the LCD display to access the menu The menu contains information about the status meters battery data and firmware version of the main module or other electronics modules Use the menu options to set the time or date conduct an LCD display test and change the system setup The LCD display control buttons are shown in Figure 3 1 Initial Power Up Display When the UPS is powered up the LCD displays the Main Menu R12000 XR Top Level Main Menu After pressing the Enter button Main Menu appears on the top line of the display Us
66. t mode is available If Bypass mode is not available at the time of this failure the UPS will shut down immediately to protect the load This could be caused by a hardware component failure Contact Technical Support for assistance X Alarms Output AC Under Voltage X Alarms Output Overload This alarm is triggered by one of the following events e The UPS detects that its output voltage is lower than its configured operational range The UPS will immediately initiate a transfer to Bypass mode if that mode is available e A significant change in load or load types occurs that causes a temporary sag in output voltage If Bypass mode is available the UPS attempts to automatically recover and return to an online mode after a couple of seconds If Bypass mode is not available at the time of the failure the UPS will shut down immediately to protect the load The current load exceeds 100 of the maximum capacity available that this UPS will support in Nonredundant mode The UPS issues an alarm but does not take any other action for this level of overload Contact Technical Support for assistance Reduce the load level to clear the alarm If the alarm persists after load reduction see the LCD panel to determine which electronics module is reporting overload Contact Technical Support for assistance x Alarms Program Checksum Fail The UPS detects that the Module Flash Program Space
67. t registration number if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level Power management software type and version For information on this product as well as the latest drivers firmware and service packs go to www hp com HP Uninterrruptible Power System R12000 XR Models User Guide ix About This Guide HP Authorized Reseller For the name of your nearest HP authorized reseller e Inthe United States call 1 800 345 1518 e In Canada call 1 800 263 5868 e Elsewhere see the HP website for locations and telephone numbers Reader s Comments To comment on this guide send an email to ServerDocumentation hp com x HP Uninterrruptible Power System R12000 XR Models User Guide 1 Overview This chapter contains a general overview of the UPS including an introduction to the model configuration power management software available hardware options and warranties Read this chapter to become familiar with the features of the UPS before installing the unit UPS Features The following features make this UPS versatile and easy to use Single phase 200 240 V Unity rated Parallel redundant N x capabilities in the following configurations 12KW 0 9KW 1 3KW 6KW 2 6 KW 3KW 3 9KW Online topology 10U rack mountable form factor Modular desig
68. the device is determined refer to the corresponding statement in the following sections Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense HP Uninterruptible Power System R12000 XR Models User Guide A 1 Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful inte
69. tion POTES sete ete e eee ette E ene PEG RE e HS RR EE Ee EP e Rene 1 2 UPS R12000 XR Model Part Number ceccceesseceesceceseeeeaeceeaaeceeneeceaeeeesaeceeaeeceeeceeeeeaeceeaaeceeeeeess 1 2 Front Ve Wii etc He er tee idee E EQ e age dts ERO E ES iii 1 3 Rear VIeW 5i ertt bi reife Gee ed re til ld siglas 1 4 Power Management SoftWare 5 eec edge ide 1 5 UPS Hardware Options ir tien t E ee estu eH eee ted 1 5 Extended Runtime Modules araeir a petente PARI EE a RT ERAS PAXE da 1 6 Power Distribution Units n sereen redeo cette shy He Ue og cele d Ee PR ete Oe IRR s 1 6 Remote Emergency Power Off Portilla ee een e Hee Hp Lese D ge E Lo e Po Eine 1 6 Warranties RT ROA 1 7 25 000 Computer Load Protection Guarantee esses ener enne 1 7 Pre Failure Battery Wattarty 22 2 ttg e te Ee gators el LET de T Rr eei Epod 1 7 Chapter 2 Operation Front Panel Controls and LCD Display eese nennen ene nrennrennrnnenns 2 1 Front Panel Indicators eor ERE ea ente a eee tage eco 2 2 Front Panel Gp E 2 2 Front Panel LEDS edere cons doses rede etu ere eor OSEE ER Urbe de eget oe esee teea e oies esak 2 3 Modes of Operations cities pertes petam ecd atte Beton et ente Gon EL ede 2 4 Turning on the Main Circuit Breaker osien rere reae aaa aE nono en retener entren enne 2 5 Charging the Batteries eoe ERU te e eee tete Iter eon ter ome ee Re Dune eeu da 2 5 HP Uninterrruptible Power System R12000 XR
70. ying backup power to your devices HP Uninterruptible Power System R12000 XR Models User Guide 2 5 Operation Placing the UPS in Operate Mode Press the On button 1 to transfer the system to Operate mode Figure 2 4 UPS On button Initiating a Self Test NOTE On initial utility startup you may receive an Inverter Uncalibrated alarm Press the On button to start the autocalibration process which lasts approximately 2 to 4 minutes Until you start this process the UPS will remain in Standby mode and continue to sound the alarm To initiate a self test press and hold the Test Alarm Reset button 1 for three seconds Figure 2 5 Test Alarm Reset button 2 6 HP Uninterruptible Power System R12000 XR Models User Guide Operation Because a portion of the self test requires battery power the self test will not be initiated if the batteries are less than 90 percent charged If the UPS detects a problem the Alarm LED 4 will be solid red see Figure 2 3 and the UPS sounds an audible alarm NOTE Refer to Chapter 5 Troubleshooting for information on what to do if the self test detects a problem Audible Alarms The UPS sounds an audible alarm to warn of a problem To identify the problem select the Status option from the LCD Main Menu The LCD will display X Alarms on the top line where X is equal to the number of alarms The
71. zed reseller x HP website ix initiating a UPS self test 2 6 input specifications C 1 installation of UPS 2 1 L language options 3 14 setting 3 14 LCD alarm troubleshooting 5 1 configuration control buttons 1 3 3 1 display 1 3 3 1 status and configuration screen 1 3 3 1 testing the display 3 11 LCD display 2 2 alarms list of 3 6 status options list of 3 7 LCD display menu structure 3 4 LCD menu alarms 3 6 battery data 3 10 display test 3 11 firmware version 3 11 main 3 4 meters 3 9 navigation 3 1 overall menu map 3 5 power up 3 4 setting date 3 10 setting time 3 10 status 3 7 system setup 3 12 3 13 3 14 Index 2 HP Uninterruptible Power System R12000 XR Models User Guide Index UPS modules 3 3 LED display 2 3 LED indicators modes of operation 2 4 LEDs 2 3 M main module alarms 3 7 status 3 7 main module status options defined 3 7 3 8 listed 3 7 3 8 maintaining UPS batteries 4 1 matching the utility voltage 3 2 maximizing life of batteries 4 6 meter options defined 3 9 meters viewing 3 9 modes of operation 2 4 O obtaining new UPS batteries 4 3 operating the UPS 2 1 operation front panel controls 2 1 front panel indicators 2 2 modes of 2 4 self test 2 6 operation modes description of 2 4 output specifications C 2 output voltage setting 3 2 overcurrent protection C 2 P part number hardware options 1 5 spare battery kit 4 3 UPS R12000 XR model 1 2 password default 3 12

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