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HP Printer 800 User's Manual

1. a The printer chooses the smallest page size from the corresponding discrete options that will hold the inked area of the print For example if Best ISO A is selected and the inked area of the print is between A3 and A4 the printer chooses A3 as the page size ARAARARAGRARARARARARRAAAARAARS Solutions Front Panel Introduction Media amp Ink Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Size and Clipped Images If you specify in your software a page size that is larger than the paper size loaded in the printer the printer will still print what it can but may clip your image A2 paper in printer Clipped 1 Area l I l N A1 page size in software or front panel l l l l l l l l I l l l I l I l I l l l l L RARARARARRAGRAAREARRAARRARAGAREAARRARRARARARARARERARARRARARRARRARAGAAA DASA AAA Y VY 99 Y VY Y VY Y VY YVVVYVYYyY9wyyVYyYv9v99V9Y997Y Y Introduction Media amp Ink Solutions Front Panel Image Appearance Print Management Printer Configuration Setting Page Size in the Front Panel Page Size and Nesting Roll Paper Only Nesting means placing two or more pages side by side on a roll to save paper There are certain cases when your prints can not be nested For a complete explanation of nesting see page Nesting Pages If you have queueing and nesting s
2. I Jobs Jobs yet to be printed 4 Position in queue GG GGGGGaGGGaanaaGGaaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa BALA AA Y 339 Y Y VY Y VY VY VY YVWVYVYVYYVVyYYyYYVyyYyyvyvyyyy v ue EE Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Prioritizing a Job in the Queue To make any job in the queue the next one to be printed highlight it in the queue and press Enter Then you mesu choose Move to top menu option to the job the next one to be printed If nesting is turned on see page What is Nesting the prioritized job may still be nested with others If you really want this job to be printed without nesting then first turn nesting off and then use Move to top to make it next job in the queue Deleting a Job from the Queue Under normal circumstances there is no need to delete a job from the queue after printing it as it will just fall off the end of the queue as more files are sent However if you have sent a file in error and want to avoid any chance of it being reprinted you can simply delete it by selecting it and choosing Delete To remove a job that has not yet been printed simply identify it by its position in the queue see Prioritizing a Job in the Queue and delete it by choosing Delete If the job is currently being printed its queue position is 0 and you want both to cancel the
3. If printheads have dali etal been cleaned three Indicates that toubleshooting has Diagnostic Print B without black lines Diagnostic Print B time Troubleshooting finishes completed successfully and there no problems Ne Printer asks if Cyan t Magenta Yellow and Black Patterns in Diagnostic Print B are OK If possible printer tries to clean printheads v Troubleshooting I No problems detected completed successfully Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Problems Solving Problems Media Problems Image Error Other Problems Getting Help Advance Calibration It is important that the paper loaded for this calibration is exactly that used for normal printing both in quality for example glossy paper and in width for example AO or 36 inch Either roll or sheet paper can be used The routine prints a pattern and then cuts the roll the cutter must be set to ON see Controlling the Cutter or ejects the sheet it requires paper that is at least 65 cm 25 5 inches long and at least 50 cm 19 7 inches wide You must then reload that piece of paper as a sheet so that the printer can accurately measure the pattern and make whatever adjustments are appropriate to the amount it advances between printing swaths of data See Loading Sheet Media The pattern printed
4. Sheet too long You have requested the printer to load a sheet of paper but the Please check it is not a roll sheet appears to be too long Press ENTER to retry Check that the paper is not a roll Press CANCEL to abort Either Press the Enter key to try to load the sheet again Or Press the Cancel key to stop the process If the paper is ona roll follow the instructions in Loading Roll Media Troubleshooting finished The printer has finished the Troubleshooting routine and will not at Resume normal printing this stage perform further cleaning on the printheads because this If problem persists select could damage the other ones However according to the evaluation Troubleshooting again you have given the printheads require cleaning because there are Press ENTER to continue defects in the Diagnostic Print Press the Enter key Then resume your normal printing activities If the problem recurs try using the Troubleshooting routine again or select Replace Printheads from the front panel in the Ink System menu to replace the printheads that are faulty Troubleshooting requires The Troubleshooting utility has found that there is no paper loaded in paper for a diagnostic print the printer Load a roll of paper For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions Front Panel The Front Panel Menu St
5. Smears or Scratching on Your Printed Media Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Image Error Other Problems Getting Help Solving Problems Warped Lines e The media itself may be warped This can happen if it has been used or not be stored in the environment condi tions e For all environmental specifications see Enviromental Specifications Blurred Lines Ink Bleeds from Lines e Perhaps you have adjusted the drying time in the front panel menu to speed up the printer output Set Drying time to Automatic For details of drying time adjustments see Ink System Marks or scratches on glossy paper after printing Glossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing Avoid any contact with the paper and handle the print with care until quite some time has elapsed NOTE Included with HP media is a book Printer Tips that includes a section on troubleshooting paper problems Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Image Error Other Problems erite Mali Solving Problems Smears or Scratching on Your Printed Media This problem can appear on paper based coated media if a lot of ink
6. CAUTION The area where the printhead carriage is parked can get quite dirty be careful not to get ink on your hands 9 Close the window and switch on the printer 10 Wait for the printer to finish initializing 11 Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper path 12 Reload the paper as normal see Loading Roll Media and Loading Sheet Media If you are using roll paper you may need to trim the edge first to ensure that it is straight NOTE If there is still paper left in the paper path try loading a sheet of stiff or rigid paper into the printer such as heavy coated or matte film this will help to force out any paper jammed in the paper path 13 If the cutter seems to be causing the problem check in the User s Reference Guide on the Using Your Printer CD that the type of paper is supported by the printer Try disabling the cutter from the front panel use ey Cutter gt Off You are strongly recommended to align the printheads see Printhead Alignment after clearing a paper jam as the problem may have caused the printheads to be misaligned Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Solving Problems Problems Problems Image Error Other Problems erite Mali Ink Marks on the Media Warped Lines Blurred Lines Ink Bleeds from Lines Marks or scratches on glossy paper after printing
7. FEGE Commas Front Panel Image Appearance Printer Configuration Upgrading Your Printer System Software System Software is the name given to a type of software which runs the functions in your printer System Software downloading From time to time there will be system software upgrades available from Hewlett Packard System software upgrades increase your printers functionality and enhances the features that your printer already possesses System software can be downloaded from the Internet For the latest upgrades go to http www hp com go designjet Follow the on screen directions GGGaGGGGaGaGaaQaQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan Y9yVY9Y99 Y V 399 Y VY Y VV VY VY VVYVYYyV9wyVYyvYvV9Y9y97V9Y993Y Y Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Color Settings Your printer can emulate the color behavior of offset printing presses allowing you to use your printer for color proofing To get accurate colors for your proof select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option The selections are Color monochrome Refer to Printing Images in Grayscale for further details e Color the printer prints in color e Grayscale the printer prints the color image in grey shades e True black the printer prints the color image in grey shades usi
8. HP Ink Supplies HP Ink Supplies for your printer contain two components printheads and ink cartridges Your HP DesignJet 800 printer uses the following HP Ink Supplies e Black Ink Cartridges are HP No 10 Supplies e Cyan Magenta and Yellow Cartridges are HP No 82 Supplies e All Printheads are HP No 11 Supplies Each 600 dpi thermal inkjet printhead applies thousands of ink droplets onto the paper The printer automatically refills the printhead as it prints enabling continuous uninterrupted printing The ink is supplied to each printhead from a separate large capacity ink cartridge There is more information available in a pamphlet which comes with the printheads and in Print Times for a Selected Print Quality Printer Options l Media amp Ink Solutions Front Pandi Other Using this Guide Front View of Printer Printer Connections Print Resolution Your HP DesignJet 800 printer provides two different print modes that change the print resolutions of each of the print quality modes These different print modes are optimized for Line Drawings Text or Images You can then choose between three levels of print quality for each of the print modes Best Normal or Fast from your software or from the printer s front panel With the best mode selected you have an additional selection available to provide maximum detail for your printed image by increasing the resolution of your job above the defaul
9. Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Printing with Queueing Turned OFF If Queueing is Off and the printer receives print files the files are printed as they are received and are not stored in the queue Nesting settings have no effect when Queueing is Off Files are printed as they are received and are not stored in the queue The printer will not accept another file sent from the computer until the current page has finished printing and the printer is ready You cannot use nesting If you turn queueing off while pages are still in the queue they will be printed and if nesting is on nested until the queue is empty NOTE If the printer is turned off with files in the queue that have not been printed the files are lost and must be resent GGGaGGGGaGaGaaaQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaanaaaaaaaaaaaaaaaaan Y9V9999 Y V 399 Y VV VY Y VV VY VY VVVYVYYyV9wyVYyvYvV9vV9y9yV9Y997Y V d SI Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Boge FONTER Front Panel Image Appearance Printer Configuration Starting to Print a File that is Waiting for a Time out If all is in order paper loaded all ink components installed and no file errors there are still reasons why a file you have sent from your computer may not start printing when expected The print file may lack a proper file terminator and the printer is therefore waiting for the specifi
10. To achieve the best performance from your printer we recommend you only use genuine Hewlett Packard accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance Printer Introduction Media amp Ink Solutions Front Panel Options Index Installing Expansion Cards Specifications Ordering Accessories Care of the Printer Glossary Term Meaning ANSI paper An American standard paper size e g D E Architectural The Architectural paper sizing system paper application The software you use to create your drawings Centronics A standard for the parallel interface between computer and device clipping Losing part of a drawing at the edges CMP Complementary Media Program that helps HP customers grow their businesses by referencing third party printing material choices to ensure maximum HP DesignJet printer flexibility and printing solutions CMYK Cyan magenta yellow and black The colors of the printer s four inks and also a standard color model Coated paper Paper coated on one side for inkjet printing default A value or condition that is assumed if no other value or condition is specified device An external item connected to the computer printer tape drive etc Your HP DesignJet is a device dpi Dots per inch a measure of print resolution drivers Software that controls the communication between a computer and a device
11. front panel The control panel on the front right of the printer For More Terms click on the Next Page Icon Printer Introduction Media amp Ink Solutions Front Panel Options Index Installing Expansion Care of the Printer Cards Specifications Ordering Accessories Term Meaning front panel The structure of options in the front panel display menus graphics language A programming language telling a print device how to output graphic data grayscale Shades of gray to represent colors high gloss A glossy opaque photographic paper photo HP GL 2 One of Hewlett Packard s standard graphics languages for plotters and printers Produces vector data I O Input output IEEE 1284 A standard issued by the Institute of Electrical and Electronics Engineers IEEE as the Standard Signaling Method for a Bi directional Parallel Peripheral Interface for Personal Computers The transmission of data between a computer and a device ink cartridge The part of the HP Ink Supplies which contains all the ink used in the printer They are installed into the printer on the right side inked area The smallest rectangle that contains all the content of the drawing while maintaining its relative dimensions l ISO paper An international standard paper size e g A1 A2 etc de JIS A Japanese standard paper size For More Terms click on the Next Page Icon Introduction Media amp
12. Form Feed and Cut Key RAARRAARAN yvVoVVVT EY GARAARRaARE YYYYYYTYY aao 6 A YYYYYYYYY 45 84006 aaeace eaeaac aang aa FYYYTYYYYYYVYYVYYYVYYYYYYYYY YYYY rr m GC pM Printer V ete Solutions Options Other The Front Panel Navigating the Menu System Message Descriptions Introduction Menu Structure The front panel display area screen shows the four classes of menu options available represented with specific icons Click on the icon to displays its menu structure s Paper Menu Ink Menu Job Management Menu Set up Menu GGGGGGGaGaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaeaaaaaaan YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYTYYYYYYYYYYTYYYYYYYYYYYY Printer Introduction Media amp Ink Solutions Options The Front Panel Navigating the Menu System Message Descriptions Paper Menu Click on menu item to go to relevant topic c Inked area Rotate 0 90 180 270 On off z 5 a a a 1S ale Advance Calibration Create pattern Restore factory Menu item depends on the Only shown if media is loaded Items always shown o type of media loaded E E GGGGGGaGGGaaaGGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaean ee DAADAA ADA DAADA DAADAA ADAA DAADA AAA DARRA RAAAS tue TT Printer Media amp Ink Options Introduction Solutions The Front Panel Navigating the Menu System Message Descriptions Ink Menu
13. Introduction Media amp Ink Solutions Q Queue Copying Jobs Deleting Job Description Identifying Job Job Priority Management Position e queue deleting a job from identifying a page in making copies of a page in v page position in printing a waiting file prioritizing a job in Queueing Turned OFF Queueing Turned ON R recalibrating the printer 5 Removing Roll Media from Printer from Spindle Repacking Poster Replacing Cutter 5 Ink Cartridge Front Panel Printer Options JKLMNOPQRSTUVWX YZ Printhead resolution specifications resolution See print resolution Roll Media Information Installing 5 Loading Removing from Printer ve Removing from Spindle Unloading Rotating an Image S Set up Menu Setup Poster Sheet Media Information Loading Unloading Which Edge First Which Side Up software applications Solutions to Problems specifications accuracy acoustic cables ecological environmental Other Introduction Media amp Ink Solutions Front Panel ABCDEFGH I functional graphics languages supported interface margins media sizes memory operational parallel Bi Tronics Centronics interface physical power x resolution Speed and Print Quality Stepped Lines Problems v supported media types T translucent bond Trouble
14. The contact details for your local HP Customer Care Center are provided in the Hewlett Packard Customer Care booklet supplied with your printer HP Customer Care provides comprehensive proven support expertise and leverages new technologies to give customers unique end to end support Services include setup and installation troubleshooting tools warranty upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at www hp com go support Printer Options Other Index Introduction Media amp Ink Front Panel Image Quality Ink Supply Problems Problems What to Do Before You Call 1 Review the troubleshooting suggestions in this section Inthe relevant driver documentation supplied with this printer for users sending PostScript files or those using Microsoft Windows If you have installed third party software drivers and RIPs refer to that user documentation Solving Problems Media Problems Image Error Other Problems 2 Ifthe problem appears to be related to your software application first contact your software vendor 3 If you still have difficulty refer to the HP Support Services booklet shipped with this printer This document contains a comprehensive list of various support services available to help solve printer problems 4 f you do call one of the Hewlett Packard o
15. 150 Draft 45 80 Coated Paper Best 980 Normal 225 Draft 160 Grayscale Best 625 Normal 250 Draft 80 Introduction Media amp Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Print Management Typical Printing Times Continued Printer Configuration Paper Color Grayscale Quality ANSI D size ANSI E size Time in secs Time in secs Heavy Coated Paper Color Best 490 980 Normal 120 225 Draft 85 160 Grayscale Best 435 870 Normal 135 250 Draft 45 80 Glossy Paper Best 630 1200 Normal 435 830 Draft 325 620 Grayscale Best 630 1200 Normal 435 830 Draft 325 620 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE KOMER Front Panel Print Management Printer Configuration Print Quality You can set the overall print quality from the front panel Set Up gt Print Quality In general choose e Fast for maximum productivity Ideal for checking prints when print quality is not the most important You can reduce print speed if it is causing image quality problems with the Fast Quality Settings Normal to get a good combination of print quality and productivity Ideal for line drawings
16. ASA AAA Y V 399 Y VY Y VV VY Y VY VVVYVYYyV9YwyVYyyv9vV9yyV9Y997Y V Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Turning Nesting On and Off To enable or disable nesting select Nest from the Job Management menu and choose On or Off The printer will search all through the queue for suitable pages It will nest the pages according to an algorithm that for most combinations of page sizes saves the most paper The resulting nesting pattern may still vary depending on the size of the first page The printer will not nest pages Page Format Image Appearance Printer Configuration RAQARAREARRAGRAARARRAARRARAGRRARRARARRARARGAARRAARARRARGARRAGRRARARAGAAGA VyV9999 9999399 UVP Ue OVO VOUT Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format What Happens to Nesting if You Turn Queueing Off Turning queueing off does not turn nesting off for pages already in the queue The printer prints all the pages in the queue before accepting any more files As soon as you turn queueing off the nesting setting also changes to off When queueing is turned on again the printer restores nesting to its previous setting How Long does the Printer Wait for Another File So that the printer can make the best nest possible it waits after a file has been received to check if a subsequent page will nest with it or wit
17. For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages Continued Paper too small While loading paper into the printer roll or sheet the printer has Press ENTER to retry found that it is either too narrow or too short only for sheet to be Press CANCEL to abort loaded properly Press the Enter key to load larger paper or the Cancel key to stop the load process Paper type not valid You have requested the printer to align paper but it has detected that to align printheads the paper loaded is not the right type to use to align the printheads Change paper type to The paper loaded is not big enough to contain the alignment pattern align Unload the paper select Unload roll or Unload sheet from the Press ENTER to continue Paper menu and then load paper that is the right type for the alignment See Printhead Alignment Pattern not found The printer is trying to perform a scan of the calibration pattern but Reload it again please the pattern was not found Reload the sheet that was printed by the Create pattern part of the calibration routine Possibly a paper jam There may be paper jammed in the printer The printer has 1 Open window detected that a motor is blocked and the likely cause is a paper jam 2 Switch power
18. Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Printing a Mirror Image If you are using clear imaging paper sometimes called backlit you may want to print a mirror image of your print so that when the paper is lit from behind it is in the correct orientation This can be done from the front panel without changing the image in your software Mirror Off Mirror On ery STI H invent GaGGGaGaGaGaaOQaaqaaaaaaaaaaaaaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan SAAD AA AAR AEA SAA Y VY 9VVyYyvVYwwvwywvwyywyyvwyyvwvyvyvvvyyvyyyvy Introduction Media amp Ink Solutions Front Panel Page Format Image Appearance Print Management Printer Configuration Setting Page Size in the Front Panel e Adjusting the Page Size in the Front Panel Details how and why you would adjust the Page Size from the Front Panel Page Size Describes the various methods of controlling the page size Page Size and Clipped Images Explains what happens if you choose a larger page size than the current media loaded in your printer Page Size and Nesting Roll Paper Only Explains how the Page Size effects Queueing and Nesting GGGGGGGGaGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 BALA AA AAA V 99 Y VY Y VV VY Y VY VV VYVYY9V9wyVYyYvV9Y9yyV9Y997Y Y Introduction Media amp Ink Solutions Front Panel Setting Page Size in
19. Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Ordering Accessories C T I T8 Care of the Printer Specifications Functional Specifications Memory Specifications Printer Power Specifications Ecological Specifications Enviromental Specifications Acoustic Specifications Connection Specifications Printer Media amp Ink Options Introduction Solutions Front Panel Installing Expansion Care of the Printer Cards Ordering Accessories Functional Specifications HP DesignJet 800 Functional Specifications Glossary Functional Specifications Four colors cyan magenta yellow and black 36 kHz Cyan Magenta Yellow HP Ink Supplies Supplies Printheads 600 dpi 36 kHz Black Ink Cartridges contents Cyan Magenta Yellow Black Paper sizes Width carriage axis Length paper axis Minimum Maximum Minimum Maximum Roll D A1 size printer Roll AO E size printer Sheet D A1 size printer Sheet A0 E size printer 140 mm 5 5 inches 625 mm 25 inches 1071 8 mm 42 2 inches 1000 mm 40 inches 100 mm 4 inches roll external diameter 625 mm 25 inches 1071 8 mm 42 2 inches 140 mm 5 5 inches 1897 mm 74 7 inches Printer Introduction Media amp Ink Solutions Front P
20. Click on menu item to go to relevant topic Ink Information Color calibration Troubleshooting Align Print Heads Replace Print Heads Replace Ink Cartridges Color settings Ink Cartridges Printheads Status Calibrate Paper Standard 4 5 min Special 11 min Color monochrome Rendering Intent Perceptual Saturation Colorimetric Cyan Ink Cartridge True Black Media amp Ink X Solutions The Front Panel Navigating the Menu System Message Descriptions Printer Options Introduction Job Management Menu Click on menu item to go to relevant topic Job Management Queue Copies Jobname Copies Queue is empty Nest settings Menu items depend on the state of the job queue or on the state of the currently selected job GGaaGGGaGaaaaaaaaaaaanaaenaaaaaeaaaaaaaaaaaaaaaaaaaaaeaaeanaaaaeaaoaaaaaaan5 YYYYYYYYYYYYYYYYYVYYYYYYYYYYYYYYYYYYYYYYYYYYYTYYYYYYTYYYYYYTYYY Printer Introduction Media amp Ink Solutions Options Other Index The Front Panel Navigating the Menu System Message Descriptions Set up Menu Click on menu item to go to relevant topic Optimize for Line drawings text Images Best Quality Settings Default Maximum detail Fast Quality Settings Default Reduced speed Model number Serial number Service ID Firmware rev Accessory rev Paper used Ink used c m y k Scan axis usage Paper axis usage Service station usage Print
21. Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Combinations of Media Type and Print Quality Selection Use the following tables given by application to guide you when choosing your paper and selecting the print quality setting Fast Normal Best e CAD Drawings Mono e CAD Drawings amp GIS COLOR Lines and low density CAD Rendering GIS amp Images COLOR and CAD high ink density As a general guide Use Fast to get draft copies of your prints at maximum throughput Normal is optimized so that you get the best line quality with the fastest throughput Select Best if you want to get the best quality for images and renderings Introduction Media Choice CAD Drawings Mono Solutions Printer Front Panel Sheet Media Options Ink System Other Ink Cartridges The following table lists the recommended print quality settings for specific usage with typical media Supported Paper Types MONO Usage Typical Media Selection Recommended Print Quality Setting Drafts Plain Paper Bright Inkjet Paper Natural Tracing Paper Translucent Bond Fast or normal Final Versions Plain Paper Bright Inkjet Paper Natural Tracing Paper Translucent Bond Coated paper Heavy Coated Paper Matte Film Clear film Normal or Best Archives Vellum Matte Film Clear Film Transl
22. System Ink Cartridges Printheads Which Edge First You can load sheet paper in either portrait or landscape orientation Unless you are using the Rotate option always load the sheet in the same orientation as you have specified in your software Landscape Long edge first Portrait Short edge first Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Loading Sheet Media The animation sequence shows how to load a new sheet of paper on the printer Important e Ifyou have a roll of paper loaded on the printer you must first unload it from the printer e Make sure the correct side of the sheet is facing up when you load it The front panel menu selections are Select using the keys Then Press 1 Paper Enter 2 Load sheet Enter 3 Select Sheet Type Enter Click on the Lm icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Unloading Sheet Media The animation sequence shows how to unload a sheet of paper from the printer Important e To give the ink time to dry the printer holds the paper for some time Click on the Lm icon to run the animation sequence A printable versi
23. also print out this information directly on your printer Select Set up gt Printer information gt View to view the information or Printer information gt Print to print it The printer information screen shows the following information about your printer Model Number Scan Axis Usage Serial Number Paper Axis Usage Service ID Service Station Usage Firmware Rev Spittoon Usage Accessory Rev Pinch Lift Usage Paper Used Cutter usage Ink used C M Y K Ink Usage GGGGGGGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 Y9V9999 Y 9399 Y VY Y VY Y VY VV VYVYYyY9wyVYyyYvV9YyyV9Y997Y Y vue Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE onmur Front Panel Image Appearance Front Panel Setup You can configure the following parameters for the front panel Menu and Message Language Alert Buzzer Screen Contrast Printer Configuration RARARRARARRAAAAGARGARAAERAAATEARRARARAAARAARGRARAERAGGARAGRARAGCAaANA YYYVYYYYYYVYVYYVYVYVYVYVYYVYYVYYYVYVVYYVVYVYVYYVYYVYYVYYYYYYYYVYYVYYVYVYY Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Menu and Message Language The following languages can be used for all menus and messages shown on the front panel of your HP DesignJet 800 printer English German Spanish French Italian Japanese Portuguese Korean Simplif
24. be faulty Try another cable to see if the problem is corrected If you have connected your computer to the parallel port on the printer make sure you are using a genuine HP par allel interface cable Depending on the software drivers and RIPs you are using with your printer there will be different solutions to solv ing this problem Refer to the Vendor s User Documentation for details One Image Overlays Another on the Same Sheet e The I O Setup I O Timeout setting may be too long From the front panel menu decrease the setting and print again Pen Settings Seem to have No Effect Either you have changed them in Pen settings Define palette but forgotten to select that palette in Pen settings Palette Or you expected the software driven pen settings but in the front panel Pen settings Palette is not set to Software Or you changed the setting in the front panel but this has been ignored by the printer because the driver setting has not been changed Page Format or Rotate does not Work e The printer cannot rotate raster images If your file contains raster data typically images with heavy area fill and shading that you have scanned into your software you will not be able to rotate the print e Your driver does not allow this to happen Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Other Sources of Information If you don t find the solution to the pro
25. current media type setting see Obtaining Roll or Sheet Paper Information The printhead may need replacing see Printhead Replacement Did you specify a Manual Dry Time in the front panel Change the dry time to Automatic see Ink System If the printer is in Fast mode and the file it is printing contains high density inked areas the printer may need to slow down to compensate Printer Waits Too Long to Print a Nest Change the Nest wait setting See How Long does the Printer Wait for Another File Printer Introduction Media amp Ink Front Panel Options Solving Problems Media Problems Image Error Other Problems Image Quality Ink Supply Problems Problems Getting Help HP Customer Care Details about the HP Customer Care program What to Do Before You Call Information on what you should do before you contact your local HP Customer Care Center HP DesignJet Online How to get help and much more via the World Wide Web 7 3 7 1 7 7 4 7 y 7 7 7 7 ry y 93 9999949399979 y AD y Y Y Y Y Y 9 Y 9 3 Y 9 9 3 3 9 9 3 Y A Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Media Problems Image Error Other Problems Solving Problems HP Customer Care As your strategic support partner we make it our business to help keep your business running smoothly HP Customer Care offers award winning support to ensure you get the most from your HP DesignJet
26. installing the ink consumable items the ink cartridge and printhead Media Problems contains information on what to do if you have image smears or marks on your media and also what to do if you have a media jam Image Error contains information on what to do if the image that your printer printed is incorrect or not what you expected Other Problems covers miscellaneous problems you could face Getting Help explains what to do if you cannot solve the problem you are having It also provides full details of the steps to take to contact the Hewlett Packard Customer Care Center Printer Introduction Media amp Ink Front Panel Options image Quality Ini SUPpIY Media Problems Image Error Other Problems Getting Help Problems Problems Solving Problems To find the meaning of front panel messages see Message Descriptions If you know the problem is related to a certain task first check the relevant section in this manual for step by step procedures Use this manual s index or table of contents to find the section For example if you are having difficulty with page formatting refer to Page Format If the problem is directly related to the quality of your printed images refer first to Image Quality Problems Refer to the appropriate topic Ink Supply Problems Media Problems Communication Problems Image Error Other Problems If the problem could be related to your software driver and you are usin
27. is printed quickly The media cannot absorb the ink quickly enough and becomes distorted As the printheads move over the media the printheads and the media come into contact with each other and the printed image is smeared 1 Press the Cancel key on the front panel if you continue to print the paper may damage the printheads Cancel the print job from your computer application 2 3 In order to obtain better results perform the following Use HP recommended media If the image you are printing has intense color use HP Heavy Coated Paper Try to increase the print margins by relocating the image in the page from your software applications If you are using Media Saving Options from the advanced section of the HP GL 2 Driver try disabling one or both the options Auto Rotate and Inked Area If the above fails to solve the problem of smears and scratching change the media you are using to a non paper based media such as HP Clear film Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Media Loading Problems The Front Panel Keeps Indicating that media is misaligned or incorrectly positioned Solving Problems Image Error Other Problems erite Mali Roll media The roll media may be loaded the wrong way The paper should load over the roll towards you see Loading Roll Media The paper may be skewed The right hand edge must be parallel to the blue line o
28. is solely for the use of the printer you are not expected to relate any of its characteristics to the quality of your images 1 From the main front panel menu with the correct paper loaded select the Paper menu a and press Enter Select Advance calibration and press Enter Select Create pattern and press Enter The printer prints its calibration pattern as represented opposite and cuts or ejects the paper 4 Load the sheet printed side up with the dotted line at the top that is rotated 90 5 Now select Measure pattern and press Enter The printer reads the calibration pattern and makes the appropriate internal adjustments Direction of paper while printing creating pattern These Advance Calibration Values are used whenever you print on the same type of media until you have used the Advance calibration twice more with different types of media Direction of paper when loading measuring pattern Printer Introduction Media amp Ink Front Panel Options Ink Supply Probleme Media Problems Image Error Other Problems Getting Help Solving Problems Advance Calibration Values The printer stores the advance calibration values of the last two different types of media used for the calibration When you print the printer ties to match the media you have selected to the stored values If there is a match the printer applies the stored Advance calibration values Advance calibration If the type
29. job and to delete it first press the Cancel key and then delete it from the queue Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Page Format Image Appearance Printer Configuration Making Copies of a Job in the Queue Has the job already Do you want one copy been printed or several Whattode Yes One Use Move to top see Prioritizing a Job in the Queue Several Use Reprints see below and then use Move to top see Prioritizing a Job in the Queue No One or Several Use Copies see below In all cases the job must still be in the queue Use the following procedure to make copies of a job in the queue NOTE The setting you specify in this option overrides any value set by your software NOTE If Rotate see page Rotating an Image was on when you sent the file every copy will also be rotated Copies and Reprints 1 Select the job and choose Copies or Reprints from the Job Management menu 2 Use the scrolling keys to specify the number of copies required and press Enter The number you enter is the actual number of pages to be printed for example choosing 2 for a page not yet printed means you will get the one original and one copy The maximum is 99 If you want to cancel a Copies or Reprints selection choose the Cancel menu option for the file you have selected to print copies or reprints Introduction Media amp Ink Solutions Front Pa
30. on Hewlett Packard paper see Paper Types You should also take note of some important points about paper and other types of media e This printer supports many types of paper However the quality of some images may be reduced if you do not use the correct paper for your application For example images with large regions of intense color where many ink drops are needed to fully saturate the color will not print well on HP Bright White InkJet Paper On HP Coated paper the same images might cause the paper to wrinkle and then come into contact with the printheads smearing your print and risking damage to the printhead See Combinations of Media Type and Print Quality Selection Whenever you load a roll or a sheet the printer s front panel display prompts you to specify the paper type you are loading It is absolutely essential to specify this correctly for good image quality The Physical Characteristics of Paper Types table gives you all the information you need If paper is already loaded and you are unsure which paper type was specified go to the Paper Menu and press Enter see Obtaining Roll or Sheet Paper Information Make sure the appropriate print quality setting Best Normal or Fast is selected You can set the print quality either from your software or from the printer s front panel software driver settings override any print quality settings made on the front panel The combination of paper type and print quality settings tells the pri
31. one or more of the ink cartridges is required missing or has an error as indicated by flashing crosses The four icons refer from left to right to the Cyan Black e Magenta and Yellow cartridges l For an explanation of the icons and details of the replacement procedure see Ink Cartridges INK CARTRIDGES needto be You have attempted to replace printheads but the printer has functional detected that there are ink cartridges that are wrong The ink Replace before replacing cartridges must be replaced before the printheads can be replaced printheads First replace the faulty empty or missing ink cartridges and then replace the printheads See Ink Cartridge Replacement and Printhead Replacement Install missing cartridges and You are replacing printheads but the printer has detected that some replace empty cartridges cartridges are empty and some are missing The empty cartridges before replacing printheads must be replaced and the missing ones inserted before the printheads are replaced Follow the procedure for Ink Cartridge Replacement Press the Enter or Cancel key to continue For more Messages click on the Next Page button Printer Introduction Media amp Ink Solutions Options The Front Panel Menu Structure Navigating the Menu System Front Panel Messages Continued Install missing cartridges You are replacing printheads but the printer has detected that one before replacing printheads
32. socket Parallel Port OUS n USB Connection aGaaGaaaaaaaaaaaaan YYYYYTYYYYYYYYYTYVYYY G6aG8 G646 YYYYYY GaaGaaaaaaac YYYYYYTTY vey RRARRAARAAGAES YYYYYYTYYYYYTYYYY a Tr 7 y AAAA YYYTTY Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Media amp Ink The D A1 size and A0 E size format HP DesignJet 800 Printers use a variety of media The recommended media is engineered to use with your printer and your printer s ink system to give you the best results The Media amp Ink Tab contains these topics Media Choice explains how to choose the correct media type Choosing the correct paper type for your needs is an essential step in ensuring good image quality Roll Media details the procedures used for loading and unloading your roll media Sheet Media details the procedures used for loading and unloading your sheet media Ink System gives you an overview of the printer s ink system with some warnings and precautions for it s optimum use Ink Cartridges details the procedures used for obtaining information interpreting errors checking levels and replacing ink cartridges Printheads details the procedures used for obtaining information interpreting errors replacing printheads and aligning printheads Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cart
33. the Best quality print resolution Select using the keys Then Press Set up Enter Advanced Options Enter Best quality settings Enter Maximum detail Enter GGGGGGGaGGaaaGaaaaat ARRARRARRARRARRARARGARARARAARRARARRARAGA y9yV9999 99999929 Y ARR AAR AERA DARA AD RARRAR RRA RADDA AD AK B eu c YYYYY 4 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE KOMER Front Panel Print Management Printer Configuration Fast Quality Settings If you have selected the Fast option as the Print Quality setting for you print session and this high speed mode causes an unacceptable image quality you will need to reduce the printing speed This can only be done from the front panel of the printer because it is not available as an option in the printer driver Use the following procedure to reduce the Fast print quality printing speed Select using the keys Then Press Set up Enter Advanced Options Enter Fast quality settings Enter Reduced speed Enter RAAQARARRAARAGARAARARRARARRARAARRAARRARARARARRAARRAARARARARAARARRAARGAAGRAA Y9V9999 Y V 399 Y VY Y VV VY Y VY VVYVYYyV9wyVYyvYv9vV9y9yV9Y997Y V Introduction Media amp Ink Solutions Front Panel Page Format Setting Page Size in the Front Panel Image Appearance Printer Configuration Print Management These topics describe the best methods of managing the work that the printer is doing Cancelling a Page that is Printing
34. the drying time for the job waiting for the end of drying time 1 Press Cancel or Form Feed amp Cut on the front panel Cancel Key Cancel C Form Feed and Cut Form Feed amp Cut Key The printer will release the printer and it will fall into the paper bin Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Managing the Queue These topics explain how the queueing function operates and how to use to manage your print jobs e What is the Queue Printing with Queueing Turned ON Printing with Queueing Turned OFF Starting to Print a File that is Waiting for a Time out Identifying a Job in the Queue Prioritizing a Job in the Queue Prioritizing a Job in the Queue Making Copies of a Job in the Queue GG GGGGGaGGGaanaaGGaaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa YYVYYYYYYYVYYVYVYYYYYYVYVYVYVYYYYYVYVYVYVVYYYYVYYYYYYYYYYYYYYYY Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format What is the Queue Your printer can store pages in a queue at the same time as printing the current page It stores them page by page If you send only a single page you can regard these as files The size of the queue is limited by number of jobs maximum of 32 jobs and the total memory available Th
35. to return to the top level level without changing any menu selections without changing any menu selections This will bring you to the four menu icons Cancel C and Cut Press the Up A4 and Down Y keys to scroll Press Enter to up and down though the menus or menu e Select a menu and move to the next menu level options e Change the value of the selected menu item See Navigation Example for a brief overview of the menu system GGG6naoonnoanonaoGnanonoanonaonnaoanonahan0anonna oonconoanonnennoonoononnanontc Vy yy yy Y9 9949399999 9 y 9 9 9 9 V9 999 99999 wWywyyywywyywyyywyyyyyYyy Printer Introduction Media amp Ink Solutions Options Other Index The Front Panel Menu Structure Message Descriptions Navigation Example This section provides a typical example of how to navigate through the menus to configure a specific print option How to set the ink drying time to three minutes The Front Panel Menu Structure diagram for the Ink Menu shows that the path to the Drying time option is Ink menu gt Drying time Use the following procedure to set the ink drying time to three minutes Setting Drying Time Navigation Example Key Action 1 Use the Up A and Ink meri Down v keys to high Ink levels Me MM 5 2 Press the Enter key to Ink menu The display shows the Ink enter the printer Ink TECNSTSEE 3 menu to allow you to select mengi Color calibration Drying Time Trou
36. used Refer to the following documentation e The Software Application Notes for your application in the package shipped with your printer e On line documentation in the drivers shipped with your printer e f you cannot find any reason for the discrepancy before getting help find out for which CMYK printer inks the colors have been specified Additionally remember that for your printer may be configured to use one of its internal pen palettes instead of your software s palette which is the default See Pen Widths and Colors in the Internal Palettes Printer Options Other Index Introduction Media amp Ink Front Panel Solving Problems Media Problems Image Error Other Problems Getting Help Image Quality Problems Ink Supply Problem Most of the problems that you could encounter when working with the HP Ink Supplies are solved with guidance from the front panel The only acception to this is the Unknown Printhead Error A full list of front messages are supplied in Message Descriptions Printhead Problems after Replacement If after replacing the printheads the printer complains about wrong or missing printheads perform the following steps e Check that you have removed the protective tape from the printhead e Insert the printhead into the carriage assembly but this time close the cover using the latch e Replace the printhead with a new one see Printhead Replacement Problems Inserting the
37. with good print quality and at speed Best to get the high image quality You can increase the resolution of the Best setting with the Best Quality Settings You can print images in different settings to see which gives the best combination of throughput and quality for your application See Print Resolution for information on what resolution is used with each print quality setting RARARARAGARAaAAGRaS ARRARRARRARRARRARARGARARARARRARARRARAGA y9yV9999 999999299 RAR RADAR AERA DRA RD RARRAR REAR AAAS EAD AK OB c 9994 2 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Print Management Printer Configuration Page Format Advanced Options Your HP DesignJet 800 printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require Improving Line Quality and Graphics Details Best Quality Settings Fast Quality Settings GGGGGGGGaGaGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 VyV9999 9999399 OVP OVO VU OV Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Print Management Printer Configuration Page Format Improving Line Quality and Graphics Details The Set up menu Optimize for option allows you the select the correct mode for the type of job you are printing Two modes are provided Line drawings text and Images Selecting the Lin
38. EE EE EE Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply solving Meeme Problems Problems Media Problems Image Error Getting Help Printer does not Print e You may have a power problem If there is no activity at all from the printer and power on indicator in the power switch on the front of the printer is off check that the power cable is connected correctly and that there is power available at the socket You may have a problem with your application driver Is your software configured for this printer For general advice see the Setup Poster For advice specific to your software see the documentation supplied with the driver The file may be too large for the printer s memory This is the case if the front panel displays Out of memory data was lost Look on your computer screen for any error message some drivers allow you to choose a different print ing mode and try to send the file again If you continue to have problems see Getting Help Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Media Problems Image Error Getting Help Solving Problems Printer Seems Too Slow Did you specify Best print quality level on the front panel Best quality mode prints take longer to print Did you specify the right media type when loading the media For details of front panel media types see Paper Types To find out the printer s
39. Enter Information Enter Ink Cartridges Enter Cyan Magenta Yellow or Enter Black Ink cartridge The front panel displays the following information for the selected ink cartridge Color Cyan Magenta Yellow or Black Model Hewlett Packard No 82 Cyan Magenta amp Yellow or Hewlett Packard No 10 Black Status inserted low on ink out of ink missing expired and faulty Expiration date Serial Number Ink Level in cc and used T 7Y7YTYTYTY3T3 TYTYY Ab Bb 7 yy y 999 F9 Y 994 999VW39 Y Y 9 9 9 9 9 9 9 V 9 9 9 9 9 9 y s Printer Introduction Solutions Front Panel Options Media Choice Roll Media Sheet Media Ink Cartridges Printheads Ink Cartridge Replacement The animation sequence opposite shows how to replace an Ink Cartridge WARNING Make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving CAUTION Only remove an ink cartridge if you are replacing it CAUTION Do not replace cartridges while the printer is printing because doing this will cancel the current print job You would need to change cartridges either if prompted to do so on the Front Panel because the printer has detected a cartridge is out of ink or the cartridge is low and you want to replace it before it runs out Click on the m icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the pr
40. Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Unloading Roll Media The animation sequence shows how to unload a roll of paper from the printer Click on the Lm icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printheads Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Removing Roll Media from the Printer The animation sequence shows how to remove a roll of paper from the printer NOTE You must have unloaded the roll of paper from the printer before you can remove it Click on the i icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printheads Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Removing Roll Media from the Spindle The animation sequence shows how to remove a roll of paper from the roll spindle NOTE You must have removed the roll of paper from the printer before you can remove it from the spindle Click on the Lm icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your compute
41. Ink Cartridge 1 Make sure that you have the correct HP Ink Supplies ink cartridge 2 Make sure that the cartridge is the correct color for that slot 3 Make sure the cartridge is in the correct orientation with the color coded label at the top CAUTION Never clean inside the ink cartridge slots Problems inserting the Printhead 1 Make sure that you have the correct HP Ink Supplies printhead 2 Make sure that the printhead is the correct color for that slot 3 Make sure that the printhead is the correct orientation See Printhead Replacement for further details ee ee ee ee ee ee ee ee EE Ee Ee EE EE EE EEE EE EE EE EE EE EEE EE EE EE Printer Introduction Media amp Ink Front Panel Options Image Quality Solving Problems Probleme Media Problems Image Error Other Problems Getting Help Unknown Printhead Error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is Whenever this happens the front aoi ona panel displays this error message The number of printheads with unknown errors will uberes aie either be all the color printheads or all the printheads to align printheads Use the following procedure to isolate the faulty printhead Press ENTER to continue 1 Select replace Printheads from the front panel Open the Carriage cover and remove ALL the Printheads 2 3 Reinsert the Cyan Printhead only and close the Carriage cove
42. Ink Solutions Front Panel Care of the Printer Term Printer Options Installing Expansion Cards Specifications Ordering Accessories Meaning LAN long axis printing margin Nesting nozzles palette PJL parallel interface PANTONE pen platen printhead Local area network Printing a page when the length is longer than a standard page size The space around the page added by the printer to separate one page from another and to avoid printing right to the edge of the paper Placing two or more pages side by side on roll paper to avoid waste Located underneath the printhead The nozzles direct the ink onto the page A set of logical pens defined by color and width Printer Job Language A programming language that controls jobs going toa printer A type of interface between computer and device Generally faster than a serial interface The PANTONE MATCHING SYSTEMG is an international standard for color communication in the graphics art industry Even though the printer has no physical pens the lines it draws match the attributes of a pen The exterior part of the printer on which the paper rests before going into the printer The printhead is installed into the carriage assembly It is the part which prints the ink onto the paper For More Terms click on the Next Page Icon Printer Introduction Media amp Ink Solutions Front Panel Options Index Installing Expans
43. Missing Cartridge Nearly Reached Cartridges error End of Life Cartridges error AI ATM Cartridge Cartridge Empty Ink menu If a cartridge has actually passed its expire date it will be shown as a faulty cartridge and will have to be replaced The printer will also display the Ink Cartridges Levels Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Ink Cartridges Levels Front Panel will tell you when your ink supply is low very low or empty This means you know current status of your HP Ink Supplies all the time Ink menu Ink levels Ink levels ai Cartridge 4 Low Ink 4 Full Warning miu un Ink menu Cartridges error ANTI Depending on type of print jobs a cartridge with a Low Ink Warning may in fact last quite a long time i e line drawings mino un Cartridge Empty NOTE NOTE The Ink Cartridges levels information can also be selected with Ink menu Information Ink Cartridges Ink Levels if it is not automatically shown in the Ink menu Printer Introduction Solutions Front Panel Options Media Choice Roll Media Sheet Media Ink Cartridges Printheads Ink Cartridge Information Use the following procedure to display the Ink Cartridge Information screen on the front panel The front panel menu items are Then Press Select using the keys Ink
44. P Semi Gloss Photo Paper Printer Options l Other Media amp Ink Solutions Front Pandi Using this Guide Front View of Printer Printer Connections User Interface The printer s front panel includes an easy to use interface with a display giving you access to a comprehensive set of printer functions Cancel C See Navigating the Menu System for a short tutorial to teach you how to navigate through the menus and a description of internal prints aneenaeannanne Printer Options l Media amp Ink Solutions Front Pandi Other Using this Guide Front View of Printer Printer Connections Memory The D A1 size and A0 E size HP DesignJet 800 printers come with a total of 968MB of Random Access Memory RAM 32MB in the printer and 64MB on the HP GL 2 Accessory card You can expand this memory to 160MB by replacing the 64MB of memory on the HP GL 2 Accessory card with an optional 128MB memory upgrade PN C2388A In addition to this memory the printer has a 6GB internal hard disk drive used as extended memory for HP GL 2 rendering and print management 7 yy y 7 7 L y y 7 7 AAA W39 9 V9 Y 9Y999V979Yy9 999999919993 Printer Options l Media amp Ink Solutions Front Pandi Other Using this Guide Front View of Printer Printer Connections Drivers Always use the right driver configured correctly for the combination of your application software and your printer to ensure that your p
45. Printer Installing Expansion Cards Specifications Ordering Accessories Glossary Introduction Media amp Ink Solutions Front Panel Printer Options arsi ihe ura Specifications Ordering Accessories Care of the Printer This section contains information on general maintenance of the printer Cleaning the Printer Instructions for cleaning the exterior of your printer Storing and Moving Your Printer Instructions on how to move and store your printer Glossary Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Specifications Ordering Accessories Glossary Cleaning the Printer WARNING To avoid an electric shock make sure that the printer is switched OFF and disconnected from the mains supply before you clean it Do not let water get inside the printer CAUTION Do not use abrasive cleaners on the printer NOTE Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician Cleaning the Printer Exterior Clean the outside of the printer as required with a damp sponge or a soft cloth and a mild household cleaner such as non abrasive liquid soap Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Storing and Moving Your Printer If you need to move your printer or store it for an extended period of time you need to prepare your printer pro
46. Printer Options l ameri Media amp Ink Solutions Front Pandi Introducing Your Usingithis Guide HP DesignJet 800 Printer Front View of Printer Printer Connections Introduction This User s Reference guide explains how to use your D A1 size or A0 E size HP DesignJet 800 Printer The Introduction Tab contains these topics e Using this Guide Contains information on how to use this guide There is an explanation of when you should use it and what each of the navigation buttons do when you click on them Introducing Your HP DesignJet 800 Printer Contains a brief overview of the printer It contains information about the printer s features and what is included with the printer Front View of Printer Contains a view of the front of the printer showing the location of the printers consumable items Printer Connections Shows the all connections power parallel interface USB and network interface Printer Options l Other Media amp Ink Solutions Front Pandi Introducing Your HP DesignJet 800 Printer Front View of Printer Printer Connections Using this Guide These topics detail the contents of the User s Reference Guide provide information on associated publications and give the source of any other related material concerning your printer How to Use this Guide Explains how to use and navigate through the User s Reference Guide Related Information The associated publications and informa
47. SO page size but it does not matter whether the final page size is ISO A4 or ISO A3 In this case set Page Format Size to ISO gt Best or ANSI Best etc The printer uses the smallest standard size into which the inked area will fit f RADARRA RE R i j 7 yy ww 9 99 gy wy wYY999 999 V9 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Size The Page Size option lets you select the page size of your print The options are described in the following table If you need to adjust the page size from the front panel do so before sending the file from your computer The printer determines the size of a print at the time it is received from your application NOTE Settings will be overridden by your driver or application Page format Available Sizes Inked Area The printed page size is the Inked Area plus margins Automatic The printer looks to the print you have sent for a page size instruction If it is present the printer uses this If not the printed page size is the inked area plus margins ISO Best ISO A ISO A0 A1 A2 A3 A4 ANSI gt Best ANSI ANSI E D C B A The printed page size is exactly JIS Best JIS B JIS B1 B2 B3 B4 the size you specify The largest s t if ARCH Best ARCH ARCH E1 E D C B A eee De re a a ye Oversize Over A1 A2 Extra 100 cm x 140 cm 42 in x 59 in
48. Shows you how to cancel a page that is currently being printed Cancelling the Drying Time Shows you how release a page from the printer before the drying time has finished Managing the Queue Details how to manage job queueing for maximum efficiency e Nesting Pages Explains how to nest prints to minimize your roll media usage RAAARARAARRARARAARZARRARRARAARRARRARARRARRARGRAARARRARARRARAZARRAAGRAA SALA AAA Y V9 399 Y VY Y VV VY VY VV VYVYYyY9wyVY9yyYv9vV9yyV9Y993Y Y Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Cancelling a Page that is Printing Use the following procedure to cancel a page that is currently being printed Page Format Image Appearance Printer Configuration 1 Press Cancel on the front panel Cancel e Cancel Ke Form Feed d y and Cut The printer advances the paper as though the print were finished A multi page job or a big file may take longer to stop printing than other files GGGGGGGGaGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 YYYYYYYVYTVYVYYYYVYYVYYVYYVYYVVYVYYVYVVYVYVYYYYYYYVYYVYYYYYYYYYYYYVY Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE FONTEN Front Panel Image Appearance Printer Configuration Cancelling the Drying Time CAUTION Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged Use the following procedure to cancel
49. Your HP DesignJet 800 printer uses the following HP Ink Supplies e Black Ink Cartridges are HP No 10 Supplies e Cyan Magenta and Yellow Cartridges are HP No 82 Supplies e All Printheads are HP No 11 Supplies Ink Cartridges The Hewlett Packard ink cartridges for your printer require no maintenance or cleaning As long as each ink cartridge is inserted correctly into its slot the ink will flow to the printheads Because the printheads control the amount of ink transferred to the page you will continue to see high quality printing results even when the ink levels are getting low The front panel notifies you when an ink cartridge s ink level is low You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced see Ink Cartridge Information If the ink cartridge is empty the printer stops printing See Ink Cartridge Replacement Printheads The Hewlett Packard printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced They are independent of the ink cartridges and will continue giving excellent image quality results even if the ink cartridges are low in ink If you notice a decline in print quality such as lines or dots missing from text or graphics see Stepped Lines Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Ink System Ink Cartridges Printheads Component identificati
50. a Paper menu Load sheet Cutter OM Page format Advance calibration Printer Front Panel Options Introduction Solutions Media Choice Sheet Media Ink System Ink Cartridges Printheads Print Times for a Selected Print Quality The following table lists some Typical Printing Times D A1 size Typical Printing Times Print Quality Time in seconds Mono Lines on Bond Color Lines on Coated Paper Images on Coated Paper Images on Glossy Paper Fast 69 96 234 480 Normal 216 550 690 Best 285 940 990 Introduction Solutions Front Panel Printer Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Printable Area The following topics detail the printable areas for each of the different paper size systems ANSI Paper The American National Standards Institute imperial paper sizing system Architectural Paper The Architectural paper sizing system ISO Paper The International Standards Organization metric paper sizing system which is commonly size system used in Europe Printer Options Other Index Introduction Solutions Front Panel Media Choice Sheet Media Ink System Ink Cartridges Printheads ANSI Paper The following table lists the printable area for the ANSI paper size system The left amp right margins are 0 2 inches 5 mm and the leading amp trailing edge margins a
51. aac YYYVYVyYyvVYvVvwyvvwyyvyvyyyvvyvyvvvyvyvyyvyyv vue 2 4 4 n gt X 1 E 2 5 X 4 5 y 1 m 4 5 42 m 5 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE FONTER Front Panel Print Management Printer Configuration Change the Palette Settings You cannot change the Factory palette but you can define Palettes A and B to be whatever you choose The defaults are Palette width Item Available Options Defaults Palettes Factory A B Factory Pens O through 15 Widths mm 0 13 0 18 0 25 0 35 0 50 0 65 0 70 0 80 0 90 1 00 13mm 1 40 2 00 3 00 5 00 8 00 12 00 Note that 0 13 mm is a one pixel line width at 300 dpi and three pixels line width at 600 dpi Colors 0 through 255 As specified on the Palette Print How to define Palette A a4G6GG6Gaaeao ARQaARRAGaAA TRRARRARRARRARGAGRARARaAS 6 A AAS AAA Y V 399 Y VY Y AER ADRAARDRADRAAR RRR RARARRAR AAA AD DA amp Y Solutions Front Panel Introduction Media amp Ink Setting Page Size in the FEGE Commas Front Panel Print Management Printer Configuration How to define Palette A The following steps explain how to define Palette A Instructions Select using the keys Then Press 1 Set up menu Enter 2 HP GL 2 Enter Select Palette A 3 Define palette Enter 4 Palette A Enter 5 Select pen to change in this e
52. aded in your printer Doing this ensures the printed output matches the colors of the original image as closely as possible The printer stores the calibration data for each type of media you have calibrated it for since it was powered up Once the printer has been powered down the next time you use it only the last calibration made will be available and it will print using this calibration data To color calibrate your printer first make sure you have the correct type of media loaded and then make the following front panel selections Select using the keys Then Press 1 Ink Enter 2 Color calibration Enter 3 Calibrate Paper Enter The printer prints a calibration pattern and scans it to create the calibration data for the type of media loaded If you want to check the color calibration status of your printer make the following front panel selections Then Press Select using the keys Ink Enter Color calibration Enter Status Enter The front panel display shows what types of media the ink system is currently calibrated for To remove all the calibrations and reset the printer to its factory values choose Color calibration gt Reset from the Ink menu Printer Options Introduction Solutions Front Panel Media Choice Roll Media Ink System Ink Cartridges Printheads When to Replace When to change your HP Ink Supplies is mostly determined by you with guidance from the front panel This information is provided
53. ading procedure Or Press the Cancel key to cancel paper loading For more Messages click on the Next Page button U L Printer Options Other Index Introduction Media amp Ink Solutions Front Panel The Front Panel Menu Structure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Paper mispositioned The paper is not properly positioned in the printer Either it is out of the load line margins or it has moved too much from its previous position Reload the paper following the normal procedure to solve this problem See Loading Roll Media and Loading Sheet Media Paper not found During the loading of paper the printer has detected that no paper Press ENTER to retry has been loaded Press CANCEL to abort Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading Paper not present The paper axis calibration routine has been triggered with out Load paper to print calibration having paper loaded pattern Load paper see Advance Calibration for details of the routine Paper too big to scan the During the paper loading for the Calibration routine the printer has pattern after printing it detected that the it will not be able to load the later when it will be needed for scanning The minimum size required for the print is 65 cm 25 inches long and 50 cm 20 inches wide Load a smaller s
54. anel Options Installing Expansion Care of the Printer Cards Ordering Accessories HP DesignJet 800 Functional Specifications Continued Glossary Functional Specifications HP Supported Media HP Bright White Inkjet Paper Bond HP Vellum HP Natural Tracing Paper HP Coated Paper HP Heavyweight Coated Paper HP Matte film HP High Gloss Photo Paper HP Semi Gloss Photo Paper HP Paper Based Semi Gloss HP Clear film HP Translucent bond HP Studio Canvas HP Satin Poster Paper HP Banners with Tyvek amp HP Colorfast Adhesive Vinyl Previous Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Ordering Accessories Glossary Care of the Printer HP DesignJet 800 Functional Specifications Continued Functional Specifications Resolution Print Mode Line drawing text Image Fast Render 300x300dpi 150x150 dpi Halftone 600x300 dpi 600x300 dpi Normal Render 600x600 dpi 300x300 dpi Halftone 600x600 dpi 600x300 dpi Best default Render 600x600 dpi 600x600 dpi Halftone 600x600 dpi 600x600 dpi Best Render 600x600 dpi 1200x1200 dpi maximum detail Haiftone 1200x600 dpi 2400x1200 dpi Previous More Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Care of the Printer Cards O
55. anged You can however change the line width and color settings for each pen in the remaining two palettes palette A and palette B Initially all three palettes are identical Each palette has 16 pens which can include pens of different widths and any combination of the printers predefined 256 colors Related Information To Select a Palette Change the Palette Settings How to define Palette A GGGGGGGaGaaaaaaaaaaaaaaaaaeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 LALA AAA Y 99 Y VV VY Y VV VY Y VY VVYVYYY9wyVYyYvV9Y9y97V9Y993Y3 Y vue Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Print Management Printer Configuration Page Format To Select a Palette To select a palette through the front panel menu go to the Define Palette selection under HP GL 2 Settings and choose the palette you want See Set up Menu The following table describes the palette choices Palette Comments Software The printer looks to your software for pen settings and ignores all three internal palettes Palette A The printer assigns the attributes defined in Palette A to the pens defined in your software as 0 through 15 Palette B The printer assigns the attributes defined in Palette B to the pens defined in your software as 0 through 15 Factory The printer assigns the attributes defined in the Factory Palette to the pens defined in your software as 0 through 15 ReaaeaaeaaaeaRreaaaeaag
56. artridges rintheads Sheet Media Which Side Up Instructs you how to identify which side of the sheet media should be printed on Which Edge First Explains which edge of the sheet should be loaded first short edge or long edge Loading Sheet Media Details the sheet media loading procedure Unloading Sheet Media Details the sheet media unloading procedure Introduction Media Choice Which Side Up The printer prints on the side of the paper facing up It can be important to load the sheet with the correct side facing up See the table below Solutions Roll Media Front Panel Print Side for Media Types Printer Options oiner Ink System Ink Cartridges Media Type Matte or Glossy HP Bright White Inkjet Paper Bond HP Vellum Natural Tracing Paper Both sides are the same If sheet is curled load with curl down Coated Paper Heavy Coated Paper Load with the coated side up Matte Film Load with the matte side up High Gloss Photo Load with the glossy side up Clear Film Translucent Bond Both sides are the same If sheet is curled load with curl down Canvas Poster Paper Plain Paper Both sides are the same If sheet is curled load with curl down AAABAAAAAAAAASAAAAAA A AB Printheads Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink
57. blem here other sources of help are e The documentation supplied with the driver that you are using to manage the output from your software application to the printer Solving Problems Media Problems Other Problems Getting Help For example the on line and printed documentation included in the following drivers supplied with your printer AutoCAD windows drivers Windows drivers e The HP GL 2 driver documentation supplied with your application software Printer Introduction Media amp Ink Front Panel Options Solving Problems Media Problems Image Error Getting Help Image Quality Ink Supply Problems Problems Other Problems e Communication Problems Describes typical problems you could encounter with communications between your computer and the printer Printer does not Print Details common causes for the printer failing to print Printer Seems Too Slow Lists the reasons why printing may slow down Printer Waits Too Long to Print a Nest Explains the cause for the printer waiting too long to print a nest Printer Options Other Index Introduction Media amp Ink Front Panel Image Quality Ink Supply Problems Problems Solving Problems Media Problems Image Error Getting Help Communication Problems Symptoms are e The front panel display does not show Processing when you are sending a print to the printer e Your computer displays an error message when you ar
58. bleshooting Align printheads Replace printheads Display Result The Ink menu icon is highlighted to allow you to select the Ink menu options Continued Introduction Media amp Ink The Front Panel Solutions Menu Structure Setting Drying Time Navigation Example Continued Printer Options Other Index Message Descriptions Key Action Display Result 3 Use the Up A and Down Y keys to highlight the Drying time menu option Ink menu Align printheads Replace printheads Replace ink cartridgs The display shows the Drying time option highlighted Color settings Drying time 1 min Press the Enter key to enter the Drying time menu Drying time The display shows the Drying time menu to allow you to select the type of drying time you require 5 Use the Up A and Down Y keys to highlight the Manual menu option The display shows the Manual option highlighted Previous Continued Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Message Descriptions Setting Drying Time Navigation Example Continued Key Action Display Result 6 Press the Enter key to enter the Manual drying time setting menu The display shows the Manual drying time setting menu to all
59. cal HP Sales and Support office e Refer to the Hewlett Packard Support Services booklet that was supplied with your printer Documentation Hardware e Consumable Items Printer Media amp Ink Options Introduction Solutions Front Panel Installing Expansion Care of the Printer Cards Specifications Glossary Documentation Pocket Guide User s Reference Language Guide Unpacking and Assembly poster HP Part Numbers Chinese C7769 90020 C7769 90131 C7769 90040 Czech C7769 90021 Not available Not available English C7769 9001 1 C7769 90131 C7769 90031 French C7769 90015 C7769 90135 C7769 90035 German C7769 90014 C7769 90134 C7769 90034 Greek C7769 90022 Not available Not available Hungarian C7769 90023 Not available Not available Italian C7769 90017 C7769 90137 C7769 90037 Japanese C7769 90018 C7769 90138 C7769 90038 Korean C7769 90012 C7769 90132 C7769 90032 Lithuanian C7769 90029 Not available Not available Polish C7769 90024 Not available Not available Portuguese C7769 90019 C7769 90139 C7769 90039 Russian C7769 90025 Not available Not available Spanish C7769 90016 C7769 90136 C7769 90036 Introduction Media amp Ink Solutions Front Panel Care of the Printer Installing Ex
60. ction numbers of supported HP Premium Printing Material Always print on the image side with the special coating Image side faces outward on roll products from Hewlett Packard Physical Characteristics of Paper and Other Media HP Premium Printing Material E Hi Ma Eds HP Bright White Inkjet Paper Bond C1860A C1861A8 24 Ib 90g m2 150 ft 45m C6035AP C6036AP HP Vellum C3862A C3861A 3 mil 75g m2 150 ft 45m HP Natural Tracing Paper C3869A C3868A 3 mil 90g m2 150 ft 45m HP Coated Paper C6019B C6020B Cc6559p 26 Ib 98g m2 150 ft 45m C6567B HP Heavyweight Coated Paper C6029C C6030C C6569C 35 Ib 130g m2 100 ft 30m HP Matte film 51642A 51642B 5 mil 198g m2 120 ft 36m HP High Gloss Photo Paper C6813A C6814A 8 mil 207g m2 100 ft 30m Click on the Next Page Icon to see more Paper and Other Media Types Printer Options Siner Introduction Solutions Front Panel Index Media Choice Sheet Media Ink System Ink Cartridges Printheads Physical Characteristics of Paper and Other Media Continued EP 24 inch 36 inch 42 inch HP Premium Printing Material 610 mm 914 mm 1067 mm HP High Gloss Photo Paper C3882A C3881A 6 mil 158g m2 100 ft 30m HP Semi Gloss Photo Paper C3884A C3883A 6 mil 158g m2 100 ft 30m HP Paper Based Semi Gloss C6782A C6783A 6 m
61. de Front View of Printer Printer Connections Introducing Your HP DesignJet 800 Printer Your Printer s Main Features A general overview of the major features of your printer HP Ink Supplies A description of the HP Ink Supplies required for your printer Print Resolution Specifications of the print resolution for your printer Media A description of the different types of media available for your printer User Interface A description of the printer s User Interface Memory Details of internal memory and memory options available with your printer Drivers Details of the drivers delivered with your printer LAB RRR RRR RRR ERA RRR 493999999 AAAS S 7 r Printer Options l ameri Media amp Ink Solutions Front Pandi Using this Guide Front View of Printer Printer Connections Your Printer s Main Features The HP DesignJet 800 printing system is specially designed for medium sized work groups in Architecture Engineering and Construction AEC mechanical CAD design and Geographical Information Systems GIS For the complete printing solution HP also offers a wide range of media including HP Heavyweight Coated Paper with fade resistant photo quality output and HP High Gloss Photo Paper for high quality long lasting prints that produce a professional look and feel And with the HP Complementary Media Program HP provides users with a wide spectrum of choice and flexibility in their media selectio
62. driver or manually Previous RARARARARRAGARaAAGaAS ARRARRARREARRARRARARGARRAARARRARARRARAARAaEAGaAG SAS A DAA AAA LALA A DARA A MARE RADA DARD RADAR ARR RA RA RARER ADA DAD A A BB LL T Introduction Care of the Printer Printer Front Panel Options Media amp Ink Solutions Ordering Accessories Specifications HP JetDirect Network Card Installation Continued Insert the LAN cable into the LAN card Itis simply pushed into place and clicks when locked Carefully replace the plastic cover by clipping it back into place e Put the two hinge clips on the side that has the edge cable hole into their slots e Swivel the cover in the direction opposite to the embossed arrow and clip the other two tabs on the opposite side into their slots Ensure that the LAN cable passes correctly through the edge cable hole shown by the yellow arrow e Take care to carefully route the LAN cable So it does not interfere with the spindle or roll 8 Once you have completed the physical installation of the card you will have to configure it for you LAN see Setting up the I O Card Previous eaeenaannc Index Glossary a Printer Introduction Media amp Ink Solutions Front Panel Options Care of the Printer Specifications Ordering Accessories Glossary HP GL2 Accessory Card Installation Not available for your printer model
63. e etc and send the file again Output Contains Only a Partial Print e Did you press Cancel or Form Feed and Cut before all the data was received by the printer If so you have ended the data transmission and will have to print the page again you normally don t need to press Form Feed and Cut to unload the print The I O Setup gt I O Timeout setting may be too short From the front panel menu you can increase the I O Timeout setting to a longer period and then send the print again The file may be too large for the printers memory You can install extra memory in your printer see Memory There may be a communications problem between your computer and the printer Check your interface cable Check to make sure that your software settings are correct for your current page size e g long axis prints Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Solving roblams Problems Problems Media Problems Other Problems Getting Help Image is Clipped This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software For general advice on printing areas and page size see Printable Area Check the actual printing area for the media size you have loaded printing area media size minus margins For media size and margins see Printable Area Check what your software understands to be the printing area which it may cal
64. e drawings text option smooths the fine graduations along the angles and curves of the printed image to refine the overall print quality This enhancement produces e Crisper lines e Finer detail e Line drawings with a sharp appearance The Line drawings text option only affects prints that have color content Selecting Line drawings text the default setting ensures you will always get the best quality color prints except when printing the following files e Mixed lines and scanned color images e Mixed lines and color photographs For these files it is recommended that you select Optimize for gt Images GGanGGaGaaaGaaaaaaaaaaGaac YVYYVYyYyvYvVvwyvvwyyvyvyyyvyvyvvvyvyvyyvyv 5 m 4 4 n 4 E m 1 x 2 5 X 4 5 E D m 4 5 42 gt 4 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Boge KOMER Front Panel Print Management Printer Configuration Best Quality Settings If you have selected the Best option as the Print Quality setting for you print session but require and even higher resolution for your print job you will need to change the Best Quality Setting The Best Print quality option provides 600x600 dpi resolution in normal mode and 2400x1200 dpi in maximum detail mode NOTE Using the maximum detail mode will improve resolution but will reduce printing speed and increase memory requirements Use the following procedure to increase
65. e queue stores processed output pages not the input jobs NOTE If you send a very complex PostScript job with Queueing Off the printer may stop during printing of the image while it is processing the job This may result in an image quality defect To avoid this always print very complex files with Queueing On When Queueing is On and the printer receives print files the files are stored in the queue in the order they are received If Nesting is Off the default the files are printed as soon as possible in the order they are received If Nesting is On files are printed when the time out period expires or there are enough files to fill a page width You can re send files which have already been printed Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Printing with Queueing Turned ON You can send pages to the printer without waiting for the current page to finish printing Pages are stored in the queue in the order they are received You can manipulate the pages in the queue for example prioritizing them and reprinting them You can use nesting the printer s paper saving feature see Nesting Pages While one page is printing the printer will accept and process the next file RAQARAREARRAGRAARARRAARRARAGRRARRARRARRARARGAARRAARARRARGRARARRARARAGAAGA VyV9999 9999399 OVP OVO VU OV Introduction Media amp Ink Solutions Front Panel
66. e the printhead carriage out of the way if possible all the way to the enclosed area on the left or the right Which way you are able to move it depends on where the paper is jammed CAUTION When moving the printhead carriage touch only the black plastic parts 4 If necessary carefully move the paper cutter out of the way to the left or to the right depending on where the paper is jammed though if moved Slider bar right it may block the paper path Guide CAUTION The cutter is easily moved by holding it as close as possible to the guide running across the width of the printer Be careful not to touch the metal slider bar that runs across the printer 5 If necessary lift the blue paper lever to release any trapped paper Remember to lower it again when you have finished Carefully remove any of the jammed paper which you can easily lift up and out from the top of the printer Carefully pull the rest of the roll or sheet down and out of the printer You may need to cut the edge of the roll with Scissors 8 Checkthat the printing zone including the cutter guide the paper path and the area where the printhead carriage is parked is clear and clean remove any paper powder by brushing it away or with a vacuum cleaner Printer Introduction Media amp Ink Front Panel Options Solving Problems Image Quality Ink Supply Image Error Other Problems Getting Help Problems Problems Removing jammed paper Continued
67. e trying to print e Your computer or printer hangs stays idle while communication is taking place However note that large prints can take a correspondingly long time to print Your printed output shows random or inexplicable errors misplaced lines partial graphics etc How to solve the problem Have you selected the correct printer in your software e Does the printer work correctly when printing from other software e Ifthe printer is connected to a network try using it when connected directly to your computer through parallel or USB ports e f your printer is connected to your computer through any other intermediate devices such as switch boxes buffer boxes cable adapters cable converters etc try using it when connected directly to your computer e Try another interface cable For details of supported cables see Connection Specifications e Make sure the graphic language setting is set to the correct setting see Changing the Graphics Language File Size and Memory There is no direct relationship between file size on your computer and memory used in the printer to print that file In fact because of file compression and general complexity it is often impossible to estimate how much memory will be used This means that some large prints will work fine but some smaller prints may not and you will have to add more memory to your printer ee ee ee ee Ee Ee ee EE Ee EE EE EE EE EE EE EE EE EE EE EE EE EE
68. ed I O time out period before assuming it is complete See To Change the I O Time out Setting Nesting may be on and the printer is waiting for the specified nest wait time out period before calculating the appropriate nests In this case the printer display shows the remaining time for the nesting time out See How Long does the Printer Wait for Another File If your file has selected sheet or roll paper to print the job onto but the selected paper is not loaded into the printer the front panel will prompt you to load the selected paper once you load the paper the printer will print the job Press the Cancel key and re send the job with paper that you have available If you want to override the time out period and start printing press Form Feed and Cut on the front panel Cancel G Form Feed Form Feed dai and Cut Key and Cut Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE FONTER Front Panel Image Appearance Printer Configuration Identifying a Job in the Queue In Queueing amp Nesting you can scroll through the pages in the queue The queue positioning operates as follows The job currently being printed is in position 0 The next job to be printed is in position 1 The one after in position 2 etc The previous job printed is in position 1 The one before that in position 2 etc Job name Jobs already printed N L Up to 32 Current job
69. ed in alphabetical order Other front panel messages such as prompts are included in the descriptions of the relevant procedures elsewhere in this document Front Panel Messages Alignment error due to The printer was aligning its printheads but encountered an error printheads due to some printheads not printing properly Alignment has Press ENTER to see faulty stopped printheads Press the Enter key Alignment error The printer was aligning its printheads but encountered an error Press ENTER to continue Alignment has stopped Press the Enter key Cartridges will expire in days One or more of the cartridges are about to expire nn is the number nn of days until expiry date of the cartridge that will expire first The cartridges that are about to expire are indicated below this message For an explanation of the replacement procedure see Ink Cartridge Replacement Color calibration error The printer was performing a calibration of its color system but Press ENTER to continue encountered an error Press the Enter key For more Messages click on the Next Page button Printer Introduction Media amp Ink Solutions Options The Front Panel Menu Structure Navigating the Menu System Front Panel Messages Continued Error The printer has detected that one or more of the printheads is Select Replace Printheads missing or has an error as indicated by flashing crosses The four icons refer from left to right to the Cya
70. eet Pen Settings Seem to have No Effect Page Format or Rotate does not Work Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Media Problems Other Problems Getting Help Solving Problems Image is in One Portion of the Printing Area Is the page size configured in the software too small Are you sure that your software doesn t believe the image to be in one quadrant of the page Otherwise this indicates an incompatibility between the software and the printer Is your software configured for this printer For general advice see the Setup Poster For advice specific to your software see either the documentation supplied with the driver If you still haven t found the solution try changing the printer s Graphics Language setting on the front panel Setup gt Graphic Language Image is Unexpectedly Rotated e Check the front panel Paper gt Page format gt Rotate setting e f Queueing and Nesting are both ON pages may be automatically rotated to save media See Rotating an Image Print is a Mirror Image of the Original e Check the front panel Paper gt Page format gt Mirror setting Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Solving problems Problems Problems Media Problems Other Problems Getting Help Print is Distorted or Unintelligible The interface cable between your computer and the printer could
71. ence shows how to install a new roll of paper on the printer CAUTION Make sure the printer wheels are locked the brake lever on each wheel is pressed Down to prevent the printer from moving If you are a regular user of different types of roll paper you can change the paper quicker if you have more than one spindle This allows you to do the following 1 Pre load the different types of paper onto the spindles 2 Remove and replace the spindle with the new type of paper NOTE Additional spindles are available from Hewlett Packard as accessories Click on this m icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Loading Roll Media The animation sequence shows how to load a new roll of paper on the printer NOTE You must have installed a new roll of paper on the printer before you can load it The front panel menu items are Select using the keys Then Press Paper Enter Load Roll Enter Select Roll Type Enter Click on the m icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printheads Printer Introduction Solutions
72. er Information View Spittoon usage Pinch lift usage Cutter usage Ink usage Graphic Language Automatic HPGL 2 HPGL 2 settings Palette Define Palette Software Factory Palette A B Palette A Palette B Penno 0 15 Width 0 13 12 0mm Factory Penno 0 15 Width 0 13 12 0mm On Off Oo gt E Ke 0 R Printer Introduction Media amp Ink Solutions Options The Front Panel Navigating the Menu System Message Descriptions Set up Menu continued Click on menu item to go to relevant topic Previous menu options I O setup Card ID No I O Cards present Contents provided by card No I O Cards present I O Timeout 30 sec 30 min Front Panel English German Spanish French Italian Japenese Portuguese Korean Chinese Taiwanese 0 5 100 Altitude 0 1000m Printheads 1000m 2000m 52000m E EXCITE r cervice calibrations Hidden items that can only be accessed Service utilities L Items always shown EN from the Set up menu through a certain combination of keys Printer Introduction Media amp Ink Solutions Options The Front Panel Menu Structure Message Descriptions Navigating the Menu System From the top level of the menu system you can navigate through the menus using the display keys Any menu item followed by a greater than symbol gt indicates that a further level of menu items is available Press Back to return to the previous menu ress Menu
73. es Glossary Cable Specification The connector on the printer is 36 pin female connector Most existing parallel cables support IEEE 1284 compatible communication but for use with this printer the cable must meet the specifications in the following table Parallel IEEE 1284 compatible Centronics Interface Pin Wire Signal Name Source 1 Strobe computer 209 DO D7 data lines both 10 Ack printer 11 Busy printer 12 PError printer 13 Select SelectOut printer 14 AutoFd computer 16 GND 19 GND 31 Lu computer 32 Fault printer 36 SelectIn computer Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Care of the Printer Cards Ordering Accessories Glossary Recommended Cables The following cable is recommended for optimum performance and electromagnetic compatibility Recommended Cable Interface type Computer HP part number Cable length Connector type at computer end of cable IEEE compatible Centronics C2951A 25 pin male Interface All USB C2392A USB plug Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Specifications Glossary Care of the Printer Ordering Accessories You can order supplies and accessories in any of the following ways e Call your local authorized HP dealer e Contact your lo
74. f you are mixing prints or nesting sets of several different sizes you may have stacking problems because of the different sizes of media in the bin Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Image Error e Image is Incomplete Details the actions to take when the print is Blank Partial or has suffered clipping Solving Problems Media Problems Other Problems Printed Image Incorrect Explains why the image is In one portion of the printing area Unexpectedly rotated Mirrored Distorted or unintelligible Overlaid with another image Not affected by pen settings Does not obey page format and rotate commands Other Sources of Information Lists others sources of information for image problems Getting Help Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply solving problems Problems Problems Media Problems Other Problems Getting Help Image is Incomplete Print is Completely Blank Output Contains Only a Partial Print Image is Clipped Long Axis Print Is Clipped Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Media Problems Other Problems Getting Help Solving Problems Print is Completely Blank If the front panel Graphics language setting is Automatic the default try the other settings HP GL 2 for an HP GL 2 fil
75. ffices please have the following information available to help us answer your questions more quickly The printer you are using the product number and the serial number found on the label at the back of the printer The computer you are using Any special equipment or software you are using for example spoolers networks switch boxes modems or special software drivers The cable you are using by part number and where you purchased it The type of interface used on your printer parallel or network The software name and version you are currently using If the problem is a system error it will have a error number record the error number and have it ready See Printer does not Print Printer Options Other Index Introduction Media amp Ink Front Panel Image Quality Ink Supply Problems Problems HP DesignJet Online Solving Problems Media Problems Image Error Other Problems Direct access to HP and the information you want when you need it Register now www hp com go designjet HP DesignJet Online is a free web based user club exclusive to HP DesignJet users Having registered the user has unrestricted access to a range of useful services the emphasis being on useful as this is definitely not a sales oriented site Communication from HP to users includes aquarterly newsletter focussing on usage tips technical briefings and examples
76. ficient If you select the CALS G4 setting to print a CALS file the printer must be returned to the default setting afterwards to enable printing in other languages Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Graphics Language and Networks For system administrators If you are using the printer with a network spooler consider having your system administrator modify the spooler to insert automatically the PUL language switching commands at the beginning and end of each file This allows the printer to switch automatically into the correct graphics language for your current print and returns the printer to the front panel graphics language setting for subsequent prints For information on ordering PJL reference information see Ordering Accessories GGGaGGGGaGaGaGaQaQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaanaaaaaaaaaaaaaaaaan Y9V9999 Y V 399 Y VV VY Y VV VY VY VVVYVYYyV9YwyVYyvYvV9vV9y97V9Y997Y Y Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Setting up the I O Card Network With a network interface such as the HP JetDirect Print Server refer to your network interface documentation for advice on any front panel configuration The front panel menu is I O Setup gt Card Set up To Change the I O Time out Setting Some software applications do not write a file terminator at the e
77. for e Ink Cartridges e Printheads AAQAAQAAAQAAQAAAAAAAQA RARRAARARAGRAARARRARRAARARRARRARARRARRARAARARG YYVYYYYTYYYVVYYVYVYYYYYYVYVVYVYYVYYYYVYYYVYVYYYYVYVYYYVYYYYYYYYYVYYYY Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Drying Time The following topics detail drying time function and how to use it to ensure you obtain the highest quality print under all conditions Drying Time Settings Describes how to set the required drying times from the Front Panel Typical Drying Times Lists typical drying times for Hewlett Packard tested paper at approximately 25 C with 5096 relative humidity Drying Procedure Details how the drying procedure operates Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Drying Time Settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded The printer has three settings which you can choose through the front panel See Navigation Example for more help Manual The printer holds paper which has a specific drying in place and displays a drying time to go countdown on the front panel You can change this time from one minute to 99 minutes in one minute increments Automatic The printer automatically determines the appropriate drying time based on the type of paper you have selected a
78. g Accessories Meaning spindle paper axis scan axis service station USB The rod which holds the roll of paper The vertical axis as you look at the printer from the front in which the paper feed moves The horizontal axis as you look at the printer from the front in which the print carriage moves The part of the printer which services the printheads It keeps the printheads clean and stops them from drying out Universal Serial Bus Introduction ABCDEFGH I Media amp Ink Solutions Index A accuracy calibration acoustic specifications Action Keys adjusting page size v non PostScript files Adusting the Page Size in the Front Panel Advanced Calibration Aligning Printhead ANSI Paper Architectural Paper e B Back Key Banding Best Print Resolution Blurred Lines bright white inkjet paper C cable specifications v cables interface ve parallel Calibration Cancel Key Cancel Print Front Panel Printer Options JKLMNOPQRSTUVWX YZ Cancelling Drying Time cancelling the drying time canvas ve choosing media clear film Clearing Media Jam Clipped Images clipped images coated paper Color Accuracy Configuration Additional Information Problems Settings Internal Pen Palettes Media Color Alignment Problems Color Consistency Problems colors internal palettes Communications Pr
79. g an HP driver refer to the driver s trouble shooting documentation and the on line help in your application software If the problem has no obvious cause refer to Finding the Source of Your Problem If you still cannot solve the problem see Getting Help Printer Introduction Media amp Ink Front Panel Options image Quality Ini SUPPIY Media Problems Image Error Other Problems Getting Help Problems Problems Finding the Source of Your Problem 1 Look atthe front panel display for messages See Message Descriptions for a full explanation of front panel messages Test the printer Switch the printer off on the front of the printer Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works Switch the printer on and make sure the front panel display shows the HP welcome screen followed by Main Menu after a short initialization period Test your computer hardware and interface Make sure that you have the correct interface cable between the computer and the printer and that it is firmly connected to the correct ports see the Setup Poster Check that your printer s graphics language setting in Setup gt Graphic Language matches the requirements of your software Printer Introduction Media amp Ink Front Panel Options Ink Supply Problems Image Quality Problems Your HP DesignJet 800 printer provides a full troubleshooting utility t
80. ght Width Height A4 Portrait 10 4 7 9 7 9 10 4 263 200 200 263 Landscape 6 9 11 3 11 3 6 9 176 287 287 176 A3 Portrait 15 2 11 3 11 3 15 2 386 287 287 386 Landscape 10 4 16 1 16 1 10 4 263 410 410 263 A2 Portrait 22 0 16 1 16 1 22 0 560 410 410 560 Landscape 15 2 23 0 23 0 15 2 386 584 584 386 A1 Portrait 31 7 23 0 23 0 31 7 806 584 584 806 Landscape 22 0 32 7 32 7 22 0 560 830 830 560 Portrait N A 32 7 45 4 N A 830 1154 Indicates this printable area is only available if you are using the AO E size format HP DesignJet 800 printer Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Roll Media The following procedures are described in detail with animations where appropriate Installing a New Roll on the Printer Loading Roll Media Unloading Roll Media Removing Roll Media from the Spindle Cutter Replacement aGGGGaaeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaeaaaaaaeaan YYVYYYYTYYYVVYYVYVYYYYYYVYVVYVYYVYYYYVYYYVYVYYYYVYVYYYVYYYYYYYYYVYYYY Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Installing a New Roll on the Printer The animation sequ
81. h pages already in the queue This waiting period is the nest wait time factory default nest wait time is two minutes This means that the printer waits for up to two minutes after the last file is received before printing the final nest You can change this waiting time using the front panel menu The available range is 1 to 99 minutes While the printer is waiting for nesting to time out it displays the remaining time in the front panel display You can print the nest cancel the nest wait by pressing the Form Feed and Cut key Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Page Format Printer Configuration These topics explain how to change the configuration of your printer e Printer Information Front Panel Setup Altitude Setting Changing the Graphics Language Graphics Language and Networks Setting up the I O Card Controlling the Cutter Upgrading Your Printer Color Settings Logs GGGGGGGGaGaGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 YYVYYYYYYYVYYVYVYYYYYYVYVYVYVYYYYYVYVYVYVVYYYYVYYYYYYYYYYYYYYYY Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE onmur Front Panel Image Appearance Printer Configuration Printer Information Your HP DesignJet 800 printer provides an information display on the front panel that shows the current configuration of the system You can
82. he front panel will guide you through the removal and installation proce dure See When to Replace HP Ink Supplies CAUTION When you first received your printer it was supplied with a set of four setup printheads installed in the printhead carriage These setup printheads are used for the priming of the tubes in the modular ink delivery system Do not remove the setup printheads from the carriage without following the procedures in the Setup Poster Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Precautions Handle the HP Ink Supplies with care In particular the printhead which is a high precision device and must be handled carefully CAUTION Do not touch wipe or attempt to clean the printhead nozzles This can damage the printhead Do not put the printhead down on the nozzles Do not be rough when handling the printheads Always set them down gently Do not drop the printheads Proper handling will assure optimum performance throughout the print head life Do not touch the end of the ink cartridge which is inserted into the printer as there may be a small amount of ink on the connection Avoid storing partially used ink cartridges on their ends Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Color Calibration You can calibrate the ink system for the specific media lo
83. heet that satisfies this minimum requirement For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions Front Panel The Front Panel Menu Structure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Paper too big While loading paper into the printer roll or sheet the printer has Press ENTER to retry found that it is either too wide or too long only for sheet to be Press CANCEL to abort loaded properly Press the Enter key to load smaller paper or the Cancel key to stop the load Paper too small for a The Troubleshooting utility has found that the single sheet loaded in diagnostic print the printer is too small for a Diagnostic Print Load a roll of paper or a sheet that is A3 size or larger Paper too small The paper loaded is not big enough to contain the alignment pattern to align printheads Unload the paper select Unload roll or Unload sheet from the Load bigger size to Paper menu and then load paper that is large enough at least A4 align Letter size in landscape mode for Standard alignment or A3 B size Press ENTER to continue in landscape mode for Special alignment Paper too small to print the The paper loaded is not big enough to contain the paper axis pattern calibration pattern Load a roll or sheet that is at least 65 cm 25 inches long and 50 cm 20 inches wide
84. ied Chinese Traditional Chinese To change the language 1 Select the Front Panel gt Language option from the Set up menu 2 To scroll to the language you require and press Enter RARARARARARARAARRAAREARRAGRARZARRAARRARARRARAARRARARRAARARRARAZARGAAGANA YYVYYYYYYYVYYVYVYYYYYYVYVYVYVYYYYYVYVYVYVVYYYYVYYYYYYYYYYYYYYYY Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE FONTER Front Panel Image Appearance Printer Configuration Alert Buzzer Your HP DesignJet 800 printer is equipped with an alert buzzer that is used to warn you when e A task has completed e An error has been detected e You change a parameter from the front panel To enable or disable the buzzer 1 Select the Front Panel gt Buzzer option from the Set up menu 2 Highlight Buzzer ON or Buzzer OFF whichever is displayed and press Enter 3 Scroll to the option you require ON or OFF and press Enter RAAARARARARRAARRAAREARRAGRARARRAARRARARRARAARZRARARRAARARRARAZARAAGANA i YIVYYVYIVIYVYYVYYYYYIVYIVYVIVYYVYYYYYYVYVIVYYVYYYVYYVYIVYYYYY Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Screen Contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location The contrast can be varied from 0 to 100 in 5 increments The default setting is 50 and is sui
85. ify the rotation setting it can be specified in the front panel Paper gt Page Format gt Rotate Page Size and the Rotation Note that when you rotate a job the page size is enlarged to avoid clipping because the trailing and leading margins are not the same size as the side margins When rotating the page size is enlarged across the paper direction to ensure that the drawing is not clipped GGGGGGGaGaaaaaaaaaaaaaaaaaeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan yyVy9Y999 99999399 Y VY Y VV Y VY wVVyywVvyvyvywyvyvyyvvyvyvvvyyvvyyvyyyv Introduction Media amp Ink Solutions Front Panel Setting Page Size in the z a 1 1 Front Panel Image Appearance Print Management Printer Configuration What is Rotated With roll paper both the image and the page orientation are rotated 0 90 C Notice that the narrow margins are always at the left and right sides regardless of the orientation The page size is adjusted to maintain the printing area preventing clipping With sheet paper the image is rotated but the page orientation specified in your software is retained You should always load sheet paper in the orientation you have specified in the software 0 90 lt L RARRARAGARaAAGaAGC RRARARGARRARRARRAARARGAARRARARRARARRAaAE SG DASA A 99999329 RAR RADAR AERA DARA AD RARRAR RRR RA RAS DAD AK OB c YYYYY 2 vue
86. ight by Image Orientation Orientation of Inches Millimeters Paper in Printer Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height Portrait 22 7 17 6 17 6 22 7 576 447 447 576 Landscape 16 7 23 6 23 6 16 7 423 600 600 423 Portrait 34 7 23 6 23 6 34 7 880 600 600 880 Landscape 22 7 35 6 35 6 22 7 576 904 904 576 Portrait 40 7 29 6 29 6 40 7 1083 752 752 1033 Landscape 28 7 41 6 41 6 28 7 728 1057 1057 728 Portrait N A 35 6 46 7 N A 904 1185 Landscape 34 7 47 6 N A 880 1209 N A Indicates this printable area is only available if you are using the A0 E size format HP DesignJet 800 printer Printer Options Other Index Introduction Solutions Front Panel Media Choice Sheet Media Ink System Printheads Ink Cartridges ISO Paper The following table lists the printable area for the ISO paper size system The left amp right margins are 0 2 inches 5 mm and the leading amp trailing edge margins are 0 7 inches 17 mm Where Printable area Paper Size Margins Printable Areas for ISO paper Printable area Width x Height by Image Orientation Paper Do of Inches Millimeters aper in Size Pm Landscape Portrait Landscape Portrait Width Height Width Height Width Hei
87. ignJet 800 printer and immediately frees the data from the computer while processing it quickly 6 Ue Printer Options l Media amp Ink Solutions Front Pandi Other Using this Guide Front View of Printer Printer Connections Speed The HP DesignJet 800 printer delivers speeds of 250ft hour and color CAD line drawings on bond media are printed up to three times faster than its predecessor the the HP DesignJet 700 series printers Because the printer contains a virtual computer and printing is continuous data is received by the network card and quickly processes and prints using embedded processors and large memory 96MB RAM and 6GB hard disk included within the printer HP Premium Printing Material The HP DesignJet 800 A0 E size and D A1 size printing systems accept a wide range of roll and sheet media from 24 inches 609 6 mm D A1 size to 42 inches 1066 8 mm A0 E size wide including HP Satin Poster Paper HP High Gloss Photo Paper and HP Heavyweight Coated Paper In addition the HP DesignJet 800 printer accepts a wide range of media for technical applications Complementary Media Program CMP The CMP helps HP customers grow their businesses by referencing third party printing material choices to ensure maximum HP DesignJet printer flexibility and printing solutions Printer Options l Media amp Ink Solutions Front Pandi Other Using this Guide Front View of Printer Printer Connections
88. il 158g m2 100 ft 30m HP Clear film C3876A C3875A 4 mil 174g m2 75 ft 22m HP Translucent bond C3860A C3859A 3 mil 67g m2 75 ft 45m HP Studio Canvas C6771A 20 mil 368g m2 35 ft 10m HP Satin Poster Paper C7011A 5 5 mil 162g m2 100 ft 30m HP Banners with Tyvek amp C6786A C6787A 10 mil 140g m2 50 ft 15m HP Colorfast Adhesive Vinyl C6775A 10 mil 140g m2 50 ft 15m Additional Information About Paper Types a Available in United States Canada amp Latin America b Available in Europe Asia amp Japan Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Additional Information About Paper Types The following HP Premium Printing Material can be used to perform the printhead alignment see Printhead Alignment HP Bright White Inkjet Paper Bond HP Coated Paper HP Heavyweight Coated Paper HP High Gloss Photo Paper HP Satin Poster Paper You can also use Plain Paper in addition to the above To order any of the HP Premium Printing Material see the pamphlet Hewlett Packard Printing Materials From time to time new paper types may become available For up to date information please contact your Hewlett Packard dealer local Hewlett Packard Sales and Support Office or the DesignJet Online web site T 7Y7YTYTYTY3T3 77771 Ab Bb 7 Y 7 7 ARAS gFWyYY Y99Y99 V9999 99 Printer
89. in landscape mode Two separate prints are made Then use the following front panel menu selections to start the alignment Select using the keys Then Press Ink Enter Enter Align Printheads Standard 4 5 minutes Enter Special 11 minutes Once you have made this selection the printer starts the alignment process which then takes several minutes The printer will also automatically use the standard alignment process to align its printheads after Printhead Replacement When the alignment procedure completes after a printhead replacement the printer prompts you to ask if you want to run the Color Calibration procedure A Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply solving problems Problems Problems Media Problems Image Error Other Problems Getting Help Solutions These topics guide you through the different procedures required to troubleshoot and find the solution to various problems you could encounter while using your printer The Solutions Tab contains these topics e Solving Problems aids you to quickly troubleshoot your specific problem it also contains instructions on where you get further information Image Quality Problems helps you to solve any image quality problems you may be experiencing It takes you through the troubleshooting procedure step by step Ink Supply Problems guides you when you have problems
90. inter if it s remote from your computer Printer Introduction Solutions Front Panel Options Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads e Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads Printhead Information Shows you how to display the current status of the Printheads on the Front Panel display Printhead Replacement Details the Printhead Replacement procedure Printhead Alignment Details the Printhead Alignment procedure Printer Options Other Index Introduction Solutions Front Panel Printheads Media Choice Roll Media Sheet Media Ink Cartridges Printhead Errors Front Panel can display the following error messages for the printheads Error Select kx Error Select a Replace printheads Replace printheads FH rilli m p Ir EH Fi Printhead Missing Printhead Worn Out En RENE Unknown Error Error Select Replace printheadz Error Select Replace printheads NOTE An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is Refer to Unknown Printhead Error to solve this problem Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Printhead Info
91. inter operation on a day by day basis such as loading paper or replacing ink supplies came with your printer and located in a slot on the right hand side of the printer The Repacking Poster Detailed instructions on how to repack you printer Pocket Guide location its original packing available from www hp com go designjet Web Page Also you can visit us on our web page www hp com go designjet GGaGaGGGaaaaaaaaaaaaaaaenaaaaaaaaaaaaaaaaaeaaaaaaaaaeaaeaanaaaaaoaaaaaaan5 YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYTYYTYYYYYYYYYYYYY Printer Options l Other Media amp Ink Solutions Front Pandi Introducing Your P HP DesignJet 800 Printer Front View of Printer Printer Connections User s Reference Guide Navigation The buttons on each side of the screen allow you to rapidly navigate though this document To return to the Welcome Screen of To exit this document and quit the the Using Your Printer CD ROM click Acrobat Reader application click the the Home button Exit Button To retrace your path within this To print pages of the document click document click the Back button the Print button Previous Page To go to the previous page click the To go to the next page click the Next Previous Page button Page button gt BAA AABAA AR BRABAA AAR AAA RABE ARB AA ABA BAA BA AAD AAA ADA BS A A A A 9 y Printer Options l Media amp Ink Solutions Front Pandi Other Using this Gui
92. ion Care of the Printer Cards Specifications Ordering Accessories Term Meaning printing area Page size minus margins PostScript Adobe PostScript is a computer language that describes the appearance of a page including elements such as text graphics and scanned images to a printer or other output device queueing Placing each print received by the device into memory for processing with other prints raster A method for defining an image in terms of dots rather than lines Raster data typically needs more memory than vector data Rendering Rendering intent is a concept defined by ICC Spec ICC 1 1998 09 File Format Intent for Color Profiles From the specification Rendering intent specifies the style of reproduction to be used during the evaluation of this profile in a sequence of profiles It applies specifically to that profile in the sequence and not to the entire sequence Typically the user or application will set the rendering intent dynamically at runtime or embedding time RGB Red green and blue A standard color model RIP Raster Image Processor RTL Raster Transfer Language TRTL is one of Hewlett Packard s standard graphics languages for plotters and printers Produces raster data For More Terms click on the Next Page Icon Introduction Media amp Ink Solutions Front Panel Care of the Printer Term Printer Options Installing Expansion Cards Specifications Orderin
93. ions Front Panel Options The Front Panel Menu Structure Navigating the Menu System Message Descriptions v Front Panel Messages Continued Warning The color calibrations for the paper that is loaded have been lost Machine calibrations need to Follow the procedure described in Advance Calibration be performed Refer to guide for instructions Warning printheads not The printer has detected that the printheads have not been aligned aligned since the last replacement You should align the printheads by selecting Align printheads from the Ink menu GGaGGaGaaaaaaaaaaaaaaaaaaaaeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaeaan YYrYYYYYYrYvvvvvYVYYVYVYYYYYYYYYYYYYYYYYYYYYYYYYYYYYVYVYYYYYYYYYYYY Introduction Media amp Ink Solutions Front Panel Page Format Image Appearance Print Management Printer Configuration Setting Page Size in the Front Panel Printer Options The printer has many options that you can use to ensure that the image you print has the look and appearance you want You can select printer settings either from the front panel or from the driver you have for the printer In most cases the driver settings override the front panel settings The Print Options Tab contains these topics Page Format deals with the formatting of the image and how to use the settings to obtain the formatting that you want It also explains how to control the orientation of the image on the media Setting Page Size in the Front Panel exp
94. ire alignment The printer has detected that the printheads need to be aligned Load paper and select Align Press the Enter key to continue Load a sheet or roll of paper and printheads select Align printheads from the Ink menu See Printhead Press ENTER to finish Alignment Printheads require alignment Press ENTER to align The printer has detected that the printheads need to be aligned Press the Enter key to align them See Printhead Alignment Problem found during calibration A general problem was found during the Advance Calibration routine Respond to any other messages that appear on the front panel indicating ink or paper problems and then retry the Advance calibration routine For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions Front Panel The Front Panel Menu Structure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Problems detected in INK There is an error with the ink cartridges during the preparation of the CARTRIDGES ink system Continue process and replace Press the Enter key and then follow the instructions to replace the them faulty ink cartridges Press ENTER to continue Reload paper There is an error in the paper as shown in another message Use the normal procedure to reload the paper Replace empty cartridges You have requested the p
95. l printable area or imagable area For example some software applications assume standard printing areas that are larger than those used in this printer Check that the orientation of the media is the same as that assumed by your software The front panel Paper gt Page format gt Rotate option changes the orientation of a print and on roll media the orientation of the page It is possible that a rotated image on roll media may be slightly clipped in order to retain the correct page size as explained in Page Size You may have asked to rotate the page from portrait to landscape on media that is not wide enough for example a D A1 size page rotated on a D A1 size roll If necessary change the printing area in your software The file may be too large for the printers memory Long Axis Print Is Clipped e Does your software support long axis prints Have you specified an appropriate media size in your software e Make sure that the printers Page format gt Size is set to Inked area e There may not be sufficient memory Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply solving Ereblenis Problems Problems Media Problems Other Problems Getting Help Printed Image Incorrect Image is in One Portion of the Printing Area Image is Unexpectedly Rotated Print is a Mirror Image of the Original Print is Distorted or Unintelligible One Image Overlays Another on the Same Sh
96. l the overall appearance of your prints from the front panel in terms of Pen Widths and Colors in the Internal Palettes Changing the Treatment of Overlapping Lines Merge Some front panel selections affect the next file you send from your computer not pages already in the printer s queue If this is the case it is stated in the relevant topic Some of the controls are available using the front panel menus for example pen width pen color overlapping lines Print mode options are controlled from the front panel Why Use the Front Panel By default the printer looks to your software to provide information on all the above attributes However your driver or application may not provide these controls or you may want to experiment with various effects or try a temporary change without the need to change your images or your driver settings Some of these settings do not affect the output generated when printing from most of the applications under Windows when using a HP GL 2 driver Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE KOMER Front Panel Print Management Printer Configuration Pen Widths and Colors in the Internal Palettes The pens discussed throughout these topics are the conceptual pens in a software palette rather than the printers physical printheads The printer has three pen palettes e Factory e Palette A e Palette B The factory palette cannot be ch
97. lains how to set the page size from the front panel Image Appearance describes how to control the overall appearance of your prints Print Management describes how to efficiently manage your printing Printer Configuration details how to set specific configuration parameters of your printer Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Format e Page description explains how to make sure the you obtain the prints from your printer in the format you want Rotating an Image details on how to rotate the image Printing a Mirror Image explains how to print a mirror image of your print GGGGGGGGaGaGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan0 BALA AA Y 339 Y Y VY Y VY VY VY YVWVYVYVYYVVyYYyYYVyyYyyvyvyyyy v Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page description This section explains how to make sure that the printer produces your print in the page format you want Y Leading Edge p act Page Size A i Direction of paper leaving the printer 4 l Printing Area E eeaeaearaaaeaagac ARRARRARREARRARRARARGARRARARRARARRARRAARAaEAGRaAG d d Trailing Edge gt SAAD AAA Y V 99 Y VY Y VV VY Y VY VVVYVYYY9YwyVYyYvV9Y9y9V9Y997Y7 Y Intr
98. llowing is an example of what you might see if you have problems with banding Su un LL AAAA T paning Possiblites b Na Z2 Hay 1277 27773 Printer Introduction Media amp Ink Front Panel Options Ink Supply problems Media Problems Image Error Other Problems Getting Help Solving Problems Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem Configuration Check that you are using the correct driver setting for your software Check which ink emulation mode has been selected in the front panel see Color Settings Media Ensure the media loaded is genuine HP media and the correct media type selected on the front panel and in the driver Related Topics Color Consistency problems Long Term Color Bleeding Glossy Papers Color Accuracy Configuration Additional Color Accuracy Information Printer Introduction Media amp Ink Front Panel Options Ink Supply Problems Media Problems Image Error Other Problems Getting Help Solving Problems Color Consistency problems Some media may discolor or change with age Check that your media is fresh and has been stored correctly If the environmental conditions you are printing in change rapidly you may see changes in the color consistency By reducing the time the print stays in extreme environmental conditions after being printed especially very high humidity you can reduce the color consistency
99. ly rotate pages the Rotate setting of the Paper gt Page Format menu is ignored while nesting is on Any HP GL 2 page containing RTL data will not be rotated Paper Saved Direction of paper _ __ flow Nesting off Nesting on RARARARRARRAARRAAGEARRAARRARRARRARRARARRARGAGARRAARRAARARGAARARARRAARRAAGRaAA BA SA AAA Y VY 99 Y VY Y VV VY Y VY R DRA RAR BERR ARARRAR READ DAA amp V Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format When Does the Printer Try to Nest Pages When all the following are true e The printer is loaded with roll paper rather than sheet paper e In the front panel menus Queue is ON the default See page What is the Queue e nthe front panel menus Nest is ON See page Turning Nesting On and Off Which Pages Qualify for Nesting In order to be in the same nest the individual pages must be compatible on the following criteria e Color or grayscale NOTE Either all are color or all are grayscale Files must be at the same dots per inch setting All pages must have the same print quality setting Best Normal Draft Margin sizes must be the same for all pages normal or extended All pages must be the same graphics language Equal mirror setting RARRARAGRRAARARRAARRARAGACRRARRARRARARARGARRAARARREARGARRARAGA
100. ms concerned with image quality can be solved by correcting the way the printer is configured 1 To achieve the best performance from your printer only use genuine HP accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance and best quality prints For details of HP media see Paper Types Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer To check this go to the Roll or Sheet menu in the front panel and press Enter To ensure the maximum print quality use HP certified media only For details of HP media see Physical Characteristics of Paper Types You can also look at the web page http www hp com go designJet for the most up to date information Make sure that the Print quality Fast Normal Best used for your printer is correct This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set up menu The printer driver setting overrides the front panel setting Select Best print mode for maximum print quality For Non HP drivers set front panel media settings to match the media type loaded in the printer The documentation that came with your software should provide information about media type print quality settings If your image quality problem is color accuracy related go to Color Accuracy for further configuration help Printer Options Other Index Int
101. n The HP DesignJet 800 printer comes in two sizes A0 E size 42 inches 1066 8mm and D A1 size 24 inches 609 6 mm models Both models have roll feed capabilities The A0 E size model also includes legs and a media bin e Ultimate Photo Image Quality and Excellent Line Quality The HP DesignJet 800 printer delivers ultimate photo quality for renders maps and photographs providing continuous tones and smooth transitions using a true resolution of 2400x1200 dpi with HP s color layering technology which layers multiple color ink drops on a single drop on glossy media The HP DesignJet 800 also produces excellent line quality for detailed CAD drawings due to the fact that each one half inch 12 7mm printhead contains 304 nozzles producing miniscule 18 picoliter black pigmented ink drops and four picoliter color dye based drops that are idea for engineering architectural and mapping applications And for precise color and monochrome line drawings the HP DesignJet 800 printer ink system and media print sharp fine lines as thin as 002 inches and ensure accuracy of 0 2 percent of the specified page length e Connectivity The HP DesignJet 800 printer comes with HP GL 2 drivers for AutoCad amp and Windows In addition the printer includes USB and Parallel ports and a powerful HP JetDirect 10 100 Base TX network card Using the network card the data from the user s computer is transferred to the virtual computer within the HP Des
102. n e Black e Magenta e and Yellow printheads For an explanation of the replacement procedure see Printhead Replacement HP is not responsible for The printer has determined that one or more of the ink cartridges is damage from use of non HP not an HP product Your product warranty only applies when you use ink HP ink Any damage caused to your printer resulting from the use of Replace non HP ink cartridges is not the responsibility of Hewlett Packard Continue If you want to replace the non HP ink cartridges select Replace and press the Enter key Otherwise select Continue and press Enter to continue HP is not responsible for The printer has determined that one or more of the printheads is not damage from use of non HP an HP product Your product warranty only applies when you use HP printheads printheads Any damage caused to your printer resulting from the Replace use of non HP printheads is not the responsibility of Hewlett Continue Packard If you want to replace the non HP printheads select Replace and press the Enter key Otherwise select Continue and press Enter to continue For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions Front Panel The Front Panel Menu Structure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Ink cartridge replacement The printer has detected that
103. n the front media deflector Ensure that the paper is wrapped tightly on the roll Check that the paper is correctly loaded onto the spindle see Installing a New Roll on the Printer Sheet media The sheet media must be loaded with the right hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers see Loading Sheet Media The media may be crumpled or warped or may have irregular edges If you are using hand cut media the edges may not form a right angle or they may be rough Do not use hand cut media Use only purchased sheet media If the media is curled with the curl up it will be very difficult to load It is easier to load it with the curl down Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply solving Meeme Problems Problems Image Error Other Problems erite a S9 Media Output Problems Prints Fall on the Floor After Being Cut Make sure the media bin is open Do not let more than twenty prints accumulate in the bin Make sure roll media is loaded correctly If the paper is loaded incorrectly the natural curl of the media may cause it to miss the bin and fall to the floor Prints Do Not Stack Properly in the Media Bin e The printer may be too close to the end of the roll The natural curl near the end of the roll can cause stacking prob lems Load a new roll or remove prints manually as they are completed I
104. nd of a file In this case the printer does not know when the file is complete and will wait for more data until the end of the I O Time out period By default this period is 30 minutes You can change the time out setting in the front panel menu Set Up gt I O setup gt I O Timeout to as little as 30 seconds Page Format Image Appearance Printer Configuration GGGGGGGGaGaGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan Y9V9999 Y V 99 Y VV VY Y VV VV Y VY VVVYVYYyV9wyVYyvYvV9vV9y9yV9Y993Y Y d SI Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE onmar Front Panel Image Appearance Printer Configuration Controlling the Cutter With roll media loaded when any print job you have send to the printer completes the roll is automatically cut and the print job falls into the media bin There may be a delay before the roll is cut due to the drying time you have programed or the printer has automatically selected In some situations you may not wish to cut the roll after each print job Use the following procedure to control the cutter The front panel menu selections are Select using the keys Then Press Paper menu Enter Cutter Enter ON or OFF Enter RARAARARRARAARAARARRAARRARAARRARRARARRARRARRAARARARARAARARRAARAAGRAA SAAD AAA Y V 399 Y VV VY Y VV VV Y VY RDRARAAR BERRA RARER R AEA AA AA amp Y Introduction Media amp Ink Solutions Front Panel Setting Page Size in the
105. nd the current temperature If there is any drying time the printer displays a drying time to go countdown on the front panel None With this setting when the printer has finished printing an image the paper will fall into the paper bin under the printer CAUTION Changing the drying time to speed up the printer could result in damage to your printed image or reduce the quality of your print Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Typical Drying Times The following table shows the typical drying times for Hewlett Packard tested paper at approximately 25 C with 50 relative humidity Drying Times by Paper Types Hewlett Packard Tested Paper Drying Time seconds Type Normal Best HP Bright White Inkjet Paper Bond 25 HP Vellum 120 HP Natural Tracing Paper HP Coated Paper 60 HP Heavyweight Coated Paper 60 HP Matte film HP High Gloss Photo Paper HP Semi Gloss Photo Paper HP Paper Based Semi Gloss HP Clear film HP Translucent bond HP Studio Canvas HP Satin Poster Paper HP Banners with Tyvek HP Colorfast Adhesive Vinyl Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Drying Procedure The drying procedure operates as follows The printed image emerges from beneath the printer window and a
106. nel Setting Page Size in the FEGE KOMER Front Panel Image Appearance Printer Configuration Nesting Pages e What is Nesting Automatic Rotation When Does the Printer Try to Nest Pages Which Pages Qualify for Nesting Turning Nesting On and Off What Happens to Nesting if You Turn Queueing Off How Long does the Printer Wait for Another File 35G 485GGGGaGaoaoaaaaaaanaeanaonaaeaaoaaaaaeaeaaaaaaaaaaaeaaaaaaaaaaaaaaaaaaaaaaanmana BALA AA Y 339 Y Y VY Y VY VY VY YVWVYVYVYYVVyYYyYYVyyYyyvyvyyyy v Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE onmur Front Panel Image Appearance Printer Configuration What is Nesting Nesting means placing pages side by side on the paper rather than one after the other to avoid wasting paper NOTE Nesting can only be used with roll media Direction of Direction of paper flow paper flow Paper Saved Nesting off Nesting on RARARARARRAGRAAREARRAARRARAARRAARRARARARARRAARRAARARAARG BALA AAA Y V 99 Y VV VY Y VV VY Y VY VVYVYYyY9wVYyYvV9Y99V9Y993Y V Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE KOMER Front Panel Image Appearance Printer Configuration Automatic Rotation The printer may automatically rotate pages when nesting in on It may do this even with a single page Since nesting may automatical
107. ng black ink only RGB e Native Device RGB No ink emulation e sRGB Standard RGB Rendering Intent e Perceptual e Saturation e Colorimetric QAAAQQAAAAAAAQAARA C ARRARRARRARRARRARARGARARARARRARARRARAGA y9yV9999 999999299 RAR RADAR AERA DRA RD RARRAR REAR AAAS EAD AK OB c YYYYY 2 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE KOMER Front Panel Image Appearance Printer Configuration Logs Your HP DesignJet 800 printer keeps a log for the printheads and an error log These logs are normally used by service engineers Printhead Log The printhead log contains a list of the last five printheads of each color along with information about the usage of the printhead Error Log Lists the last errors detected the printer has detected along with the date the error occurred and a unique error code for the type of error detected GAAAQAAQAAAAAAAQAAQAAAAAAAQAAAQAQAQAAAQAAAAAAAAQAAQAQAAQAQAAAAAAAAQAAQAQAAAAAAA YYVYYYYYYYVVYYVYVYYYVYYYVYVYVYVYYYYYVYVYVYVVYYYYVYYYYYYVYYYYYYYYYY Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Specifications Ordering Accessories Glossary Care of the Printer Other The Other tab provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times The Other tab contains these sections Care of the
108. nter Introduction Media amp Ink Solutions Front Panel Options instalitid EXpanstod Ordering Accessories Glossary Care of the Printer Cards Printer Power Specifications Printer Power Specifications Source 100 240 V AC 10 auto ranging Frequency 50 60 Hz Current 3 amp maximum Consumption 150 watts maximum Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Care of the Printer Cards Ordering Accessories Glossary Ecological Specifications Ecological Specifications Energy efficiency Compliant with Energy Star Program EPA US Manufacturing Free of ozone depleting chemicals Montreal Protocol process Plastics Free of brominated flame retardants PBB and PBDE All housing parts made of the same material ABS Parts marked according to ISO 11469 standard Metals Enclosures made of electro galvanized steel sheet Packaging Cardboard non chlorine bleached and foam are 100 recyclable Inks used for printing do not contain heavy metals User Majority provided in Adobe Acrobat PDF format on CD ROM Documentation Batteries Not used Recyclablility Modular construction screws easy to find and disassembly done using universal tools Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Canis Ordering Accessories C T I Ta Care of the Printer Envi
109. nter how to place the ink on the paper for example the ink density dithering method and number of passes of the printheads For more details see Combinations of Media Type and Print Quality Selection Included with this printer is the Hewlett Packard Printing Materials catalog which gives ordering details for Hewlett Packard paper supplies To get the latest version of this document contact your local Hewlett Packard Sales and Support office Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Paper Types The following topics address the various types of media available their particular use and how to obtain information about them Physical Characteristics of Paper Types Details the physical characteristics of each of the supported paper types Combinations of Media Type and Print Quality Selection Gives guide lines for selecting the correct Print Quality selection for the type of paper or other type of media you are using Handling Your Paper or Type of Media Explains the precautions to take when handling paper or other type of media Obtaining Roll or Sheet Paper Information Printer Options Other Index Introduction Solutions Front Panel Media Choice Sheet Media Ink System Ink Cartridges Printheads Physical Characteristics of Paper Types The following table lists the physical characteristics and sele
110. o ensure you can always quickly overcome any image problems you encounter You should use this utility whenever you and not the printer perceive a problem with print quality Solving Problems Media Problems Image Error Other Problems Getting Help Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print Always check Configuration Correction as your first diagnostic task to find the cause of your problem If a message such as PRINTHEADS not functional appears on the front panel of your printer follow the instructions given for the particular message see Message Descriptions The types of problems you could possibly encounter are Stepped Lines Incomplete Lines Color Accuracy Horizontal Banding Color Alignment Whenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front panel This will lead you to correct remedial action required to solve your image quality problem A Printer Introduction Media amp Ink Front Panel Options Ink Supply Solving Problems Probleme Media Problems Image Error Other Problems Getting Help Configuration Correction Before attempting the image quality diagnostic procedures contained in this section it is important to first check that the printer is correctly configured to print what you want Many proble
111. oblems Component Identification connections controlling image quality ve Correcting the Printer Configuration e Cutter Replacement D Display Screen Other Introduction Media amp Ink Solutions ABCDEFGH I Dots per inch Draft double sided paper Down Key drivers Drying Time Cancelling Procedure Settings Automatic Manual None Typical ecological specifications Enter Key environmental specifications F Fast Print Resolution Finding the Source of a Problem Form Feed amp Cut Key Front Panel ae Action Keys ay Display Screen Introduction rs Menu Structure e Navigation Keys re Front Panel JKLMNOPQRSTUVWX YZ Printer Options Other Page Size Setting functional specifications G graphics language changing graphics language and networks H Handling Media hard drive upgrade heavy coated paper x high gloss photo HP Ink Supplies HP No 10 s HP No 11 HP No 82 ve Ink cartridges v ink cartridges Printheads printheads When to Replace I O time out setting changing Identifying a Jobin a Queue F Identifying Components a Image Appearance Image Clipping Image Error ih Introduction Media amp Ink Solutions ABCDEFGH I Image is Clipped Long Axis Image is Clipped Output Contains Only a Partial Print Print i
112. oduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Size Page size can be specified from the front panel or in the software where it may be called Page Size Media Size Paper Size etc and where the options include for example ISO A3 ANSI Letter Custom If your software does not define the page size in the print file the front panel setting is used Otherwise the software setting overrides the front panel setting Margins The margins are set to ensure the maximum printable area on your paper The two side margins are 5 0 mm The margin settings for the leading and trailing edges are 17 mm Printing Area The printing area is the page size minus the margins For a table showing the printing areas for standard paper sizes see Printable Area Inked Area inked area is the smallest rectangle that contains the entire image RARARARAGARAaAAGRaS ARRARRARRARRARRARARGARARARAARRARARRARAGA y9yV9999 99999929 Y ARR AAR AERA DARA AD RARRAR RRA RADDA AD AK B c yyy 2 Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Rotating an Image These topics detail all aspects of job rotation e Job Rotation HP GL 2 e Page Size and the Rotation e What is Rotated Job Rotation HP GL 2 If the software in the driver does not spec
113. of HP DesignJet applications around the world e full information on worldwide HP Customer Care contacts e an on line HP DesignJet Diagnosis troubleshooting tool e acalendar of HP DesignJet related events and programs e on line access to training videos and selected user documents e and immediate information on new products Communication from the users to HP includes e feedback on HP DesignJet features e automatic contact with HP Customer Care from the troubleshooting tool for HP to follow up e and the chance to ask technical questions on large format printing to industry experts And finally communication from user to user includes the chance to win prizes by submitting HP DesignJet Success stories as well as a user to user discussion forum where users can share best practices and ask for advice from their fellow professionals HP DesignJet Online is available in English German French Italian Spanish and Portuguese eee ee ee ee eee ee ee ee ee EE Ee Ee EE EE EE EE EE EE EE EE EE EE EEE EE EE EE ode CUTE Printer Eee Aes Mame onion The Front Panel Menu Structure Front Panel Navigating the Menu System Message Descriptions The printer s front panel is a user friendly interface that gives you access to a comprehensive set of printer functions There is also information on your ink consumable items which is continually updated The Front Panel Menu Structure Navigating the Menu System Mes
114. of media you are using has not been used for either of the last two Advance calibrations the printer uses a set default values for your media The Restore factory option of the Advance calibration menu erases any stored advance calibration values from the printer memory This means that until you run the advance calibration again the printer will use the factory default values for all types of media Printer Introduction Media amp Ink Front Panel Options Ink Supply Probleme Media Problems Image Error Other Problems Getting Help Solving Problems Stepped Lines When you look at the image you have printed there are stepped lines in the borders of arrows and diagonal lines The lines should be straight with no stepping The following is an example of what you might see if you have problems with Stepped Lines To solve this problem 1 Increase the dpi setting by changing the print quality to Best in the front panel and driver software 2 The problems may be inherent in the image you are trying to print Try to improve the image with the application that generated the file Printer Introduction Media amp Ink Front Panel Options Ink Supply Problems Media Problems Image Error Other Problems Getting Help Solving Problems Incomplete Lines When you look at the image you have printed there are e Missing or faint lines e Printed characters having missing parts to them The following is an example of what
115. off however it may be due to some other cause 3 Clear paper path Follow these steps to check the paper path as described in Clearing 4 Switch power on a Media Jam When the jammed paper has been cleared you are 5 Align printheads strongly recommended to align the printheads as they are quite Eg likely to have become misaligned as a result of the paper jam For more Messages click on the Next Page button Printer Introduction Media amp Ink Solutions Options The Front Panel Menu Structure Navigating the Menu System Front Panel Messages Continued Printhead replacement not You have requested the printer to replace one or more printheads available now Cancel print but the printer is busy printing a job and cannot honor the request jobs before replacement now Either press the Cancel key to cancel the job that is currently printing and then again select Replace Printheads from the Ink system menu Or wait until the job has finished printing and there are no more jobs in the print queue and then again select Replace Printheads from the Ink system menu Printhead warning A problem has occurred with one or more printheads The Poor print quality printheads are still functional The problem was detected either during printhead alignment or during troubleshooting If you have completed the routine the system was unable to clean the printheads fully You should use the Troubleshooting Procedure to c
116. on The following illustration will help you identify the components of the HP Ink Supplies Printheads The Hewlett Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP Ink Supplies for your printer Determine the color of the printhead or ink cartridge you need then make sure you purchase or order the correct Hewlett Packard printhead or ink cartridge Each ink cartridge and printhead can be purchased separately from your usual Hewlett Packard retailer See Ordering Accessories and When to Replace HP Ink Supplies Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads Ink Supply Guidelines For optimum results from your printer and the ink system always follow these guidelines when handling the HP Ink Supplies Always install the ink cartridges and printheads before the expiry date which is on the packaging Install ink cartridges and print heads in their color coded slots Follow the instructions on the front panel during installation Avoid unnecessary removal of the ink cartridges and printheads When turning off your printer always use the power off button on the front panel The printheads are then parked correctly which prevents them from drying out The ink cartridges should never be removed while the printer is printing They should only be removed when the printer is ready for you to replace them T
117. on of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printheads Printer Introduction Solutions Front Panel Options Media Choice Roll Media Sheet Media Ink Cartridges Printheads Ink System These topics cover the various elements of the Ink System What are HP Ink Supplies Details the elements of the HP Ink Supplies supplies Component identification Shows you where to find the various elements of the Ink System Ink Supply Guidelines Explains how to obtain the best results from your Ink System Precautions Details the specific precautions you must take to avoid damaging the components of your Ink System Color Calibration Explains how to calibrate the ink system for the type of media loaded When to Replace Details on the expected life of your Ink System components Drying Time Explains drying time function and details how to use it to ensure you obtain the highest quality print under all conditions Printer Introduction Solutions Front Panel Options Media Choice Roll Media Ink System Ink Cartridges Printheads What are HP Ink Supplies For each of the four ink colors used in the printer there are two separate components the printhead and the ink cartridge These components are called the HP Ink Supplies and are coded with an Hewlett Packard No selection number to help you reorder the correct replacement
118. ons again A If none of the patterns or blocks in the two Diagnostic Prints shows any problem it could be that your image quality problem is caused by a wrong setting in your software or perhaps the job should have been printed with the Print quality set to Best instead of Normal or Draft Afterwards if problems with images remain use the Troubleshooting Ignore these solid bars procedure again If the Troubleshooting routine didn t indicate that printhead alignment was necessary you can select Align printheads in the Ink menu to try to solve any further image quality problems Printer Media amp Ink Options Introduction Front Panel Other Ink Supply Problems Media Problems Solving Problems Image Error Other Problems Getting Help Troubleshooting Flow Chart The following diagram shows the flow of the troubleshooting procedure ae EN Printer checks Yes Start whether Printhead Alignment is required No Printer prints Diagnostic Print A including black lines I t Printer asks questions E Mc about Diagnostic q cleaning If possible Print A printer tries to clean printheads Printer prints Diagnostic Print A without black lines Printheads are OK Indicates that after first printing of toubleshooting has Diagnostic Print A completed but further procedures are required to solve the problem No Printer prints
119. or more cartridges are missing The missing cartridges must be installed before the printheads are replaced Follow the procedure for Printhead Replacement Press the Enter or Cancel key to continue Open window and check You have replaced one or more printheads and the printer s check printhead cover is properly has found that the printhead cover is not securely closed closed Open the window and check the printhead cover The procedure is described in the Printhead Replacement procedure Note This message may also appear following a paper jam as the printer cannot detect the exact reason for the problem In this case you may have to resort to powering off the printer or even removing the power cable from the machine in order to recover from the problem See Clearing a Media Jam Open window and check During system start up which occurs when you first install the proper installation of setup printer you need to install the setup printheads These special printheads printheads cannot be used for printing but must be used when the printer has been powered off The printer has detected that the setup printheads have not been installed correctly Open the window and follow subsequent instructions to reinstall or relocate the setup printheads Contact HP for advice if the setup printheads are missing or cannot be installed correctly For more Messages click on the Next Page button Printer Options Other Index In
120. orrect any image quality problems that may be apparent alternatively you should replace the printheads see Printhead Replacement Printheads not aligned You have replaced one or more printheads but the printer has Paper type not valid detected that you do not have the right type of paper loaded for the to align printheads alignment process Press ENTER to continue Press the Enter key to load the correct type of paper or the Cancel key to stop the load process For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions Front Panel The Front Panel Menu Structure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Printheads not aligned You have replaced one or more printheads but the printer has Paper too small detected that you do not have wide enough paper loaded for the to align printheads alignment process Press ENTER to continue Press the Enter key to load larger paper or the Cancel key to stop the load process PRINTHEADS not functional The printer is attempting to print a job but finds that there is a Replace printheads problem with the printheads You may either replace the printheads Cancel print at this stage or cancel the print Select the required option and press the Enter key If you decide to replace them you will be told which ones are failing or missing Printheads requ
121. ow you to select the drying time you require The display shows the Manual drying time setting menu with two minutes selected 7 Pressthe Up A key once to select two minutes Press the Enter key to set the drying time to two minutes If the front panel Buzzer is set ON there wil be a short beep to confirm the change A tick mark in the right side of the field confirms the value Previous Continued RRARARRGRAGRGAARGARAGARRARGRGEARRGARAGRRGAREAARAARAARARGARAGRRARARAGAAA YYYYYYYYYYYYYYVYYVYYYYYYVYYYYYVYVYYVYYYVYVYYYYYYYYYYYYYYYYYYYYY 2m N Printer estas Other x Index Introduction Media amp Ink X Solutions The Front Panel Menu Structure Message Descriptions Setting Drying Time Navigation Example Continued Key Action Display Result 9 Press the Top key to T SH The display shows the Ink return to the top level menu menu Previous qaqa4GGaGGaGaaaaqaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan YYvvYTYYVYYYYYYYYYTYYYYYYYYYYYYYYYYYYYYYYYYTYYVYYYYYYYYYYYYTYYY Printer Introduction Media amp Ink Solutions Options The Front Panel Menu Structure Navigating the Menu System Message Descriptions This is a list of the error messages in the front panel display If an action is needed it is shown in italics in the Explanation and Action column The messages are list
122. pansion Cards Printer Options Specifications Glossary Language Pocket Guide User s Reference Guide Unpacking and Assembly poster HP Part Numbers Slovakian C7769 90030 Not available Not available Taiwanese C7769 90013 C7769 90013 C7769 90033 Thai C7769 90026 Not available Not available Turkish C7769 90027 Not available Not available Previous Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Cards Specifications Glossary Care of the Printer Hardware Item HP Part Number Memory Module 128 MB C2388A All memory expansion modules are SODIMM 168pin x 64 EDO 50 nanoseconds 3 3V JetDirect EIO Network Cards 10Base T J3110A 10 Base2 10 T J3111A LocalTalk J3112A Token Ring J4169A 10 100Base TX Spindle 610 mm 24 inch C2388A 1067 mm 42 inch C2389A Stand 610 mm 24 inch FL for 500 series C7782A GR for 800 series C7781A Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Care of the Printer Cards Specifications Glossary Consumable Items Item Color HP Supply HP Part No Number Ink Cartridges Black 10 C4844A Cyan C4911A Yellow 82 C4913A Magenta C4912A Printheads Black C4810A Cyan C4811A Yellow C4813A Magenta C4812A
123. perly to avoid possible damage to the printer To prepare your printer follow the instructions given below CAUTION It is important that you do not remove the Ink Cartridges and Printheads before moving or storing the printer Specifications Ordering Accessories Glossary Switch the power off at the On Off power switch on the front of the printer Disconnect any cables connected to the printer parallel interface LAN connection Repack the printer in its original packaging Refer to Assembly Repacking Instructions booklet supplied with the printer for details If you have to move your printer you will need the original packaging If necessary you can order a kit of the packaging materials Contact HP support and they will supply it to you If necessary they will repackage the printer for you Printer Introduction Media amp Ink Solutions Front Panel Options Care of the Printer Specifications Ordering Accessories Installing Expansion Cards The following options are available for your HP DesignJet 800 printer e Network Card Installation Glossary Printer Options Index Introduction Media amp Ink Solutions Front Panel Specifications Ordering Accessories Glossary Care of the Printer Network Card Installation An HP JetDirect Network Card is installed in your printer when you buy it If you wish to use a different network card install it using the following procedure HP JetDirec
124. problems There may be color changes between images printed on your HP DesignJet 800 and other types HP DesignJet printers This is quite normal because the other printers use different ink Long Term Color Bleeding Glossy Papers High ambient humidity at your location could cause the colors to bleed into the paper making the lines fuzzy and bleary e Change the paper that you are printing with or remove the printer out the high humidity conditions Printer Introduction Media amp Ink Front Panel Options Ink Supply Problems Media Problems Image Error Other Problems Getting Help Solving Problems Color Accuracy Configuration The configurations of the printer defines how ink is applied to each type of media Use the information in the following table to configure your printer and software for best color accuracy Location of Setting Description Selection Setting Ink Menu Color Calibration gt Calibrate Paper Set to match the media type loaded in the printer See Paper Types Ink Menu Color settings gt CMYK Set the type of CMYK inks that your software generates If you use HP drivers use Native Printer Introduction Media amp Ink Front Panel Options Ink Supply Problems Media Problems Image Error Other Problems Getting Help Solving Problems Additional Color Accuracy Information The means of accurately managing the colors printed by your printer vary with the software application and driver being
125. pts you to load paper and then automatically starts the alignment The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Printhead Alignment You should have one of the following types of paper loaded before attempting to align the printheads HP Bright White Inkjet Paper Bond HP Coated Paper HP Heavyweight Coated Paper HP High Gloss Photo Paper HP Satin Poster Paper or Plain Paper If you try to do this with any other type of paper loaded the printer will prompt you to load a different type of paper before letting you align the printheads From time to time you may be required to align the printheads to ensure maximum print quality To manually select the printhead alignment make sure you have the correct type of roll or sheet media loaded There are two types of alignment Standard which will take about 4 minutes or Special which takes about 11 minutes Standard alignment is recommended for normal use and requires paper of at least A4 Letter size loaded in landscape mode Special alignment should be used to correct pen to paper spacing variations which would be show by variations in vertical line quality particularly in wide plots and fast print modes Special alignment requires paper of at least A3 B size loaded
126. r Ink Cartridges Printheads Printer Solutions Front Panel Options Introduction Other Index Media Choice Sheet Media Ink System Ink Cartridges Printheads Cutter Replacement The animation sequence shows the complete procedure for the replacement of the paper cutter in your printer Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care center to e Order the replacement cutter e Receive instructions on how to access the Front Panel Service Menu Important Information e The cutter unit is attached to the printer by a black cut ter holder that runs along the metal guide rail and is hooked onto the edge of the platen at the front of the printer e The cutting wheel is inside the cutter unit e Do not remove the cutter holder e When inserting the new cutter with the cutter holder raised to about 45 degrees partially insert the cutter so it rests in the cutter holder but do NOT clip it in at this stage CAUTION Bevery careful when replacing the cutter because you can easily break the cutter holder if you apply too much force Click on the Lm icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if its remote from your computer Introduction Solutions Front Panel Printer Options Media Choice Roll Media Ink System Ink C
127. r only non clear media are supported Press ENTER to retry Either Press the Enter key to restart the loading procedure Press CANCEL to abort Or Press the Cancel key to cancel paper loading Roll right edge too far from During the loading of a roll of paper the printer has detected that the load line paper is too far to the left it should be aligned with the blue line Press ENTER to retry painted on the right side of the platen Press CANCEL to abort Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading Sheet edge not found During the loading of a sheet the printer cannot detect the side Please check sheet edges are edge of the paper A possible cause is that the media is transparent non clear clear only non clear media are supported Press ENTER to retry Either Press the Enter key to restart the loading procedure Press CANCEL to abort Or Press the Cancel key to cancel paper loading For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages Continued Sheet not loaded The printer is trying to perform a scan of the calibration pattern but Load sheet with printed no sheet was found pattern Load the sheet that was printed by the Create pattern part of the calibration routine
128. r Configuration Changing the Graphics Language Your software application uses a graphics language to communicate with the printer The printer s default language setting is called Automatic and works for most software applications In Automatic mode the printer determines which type of file it is receiving i e PostScript or HP GL 2 and prints it Unless you are experiencing printing problems you should not need to change this default See To Change the Graphics Language Setting to modify this setting RAARARRARAARAARARRAARRARAARRARRARARRARRARRAARARARARAARARARRAARAAGRAA ASA AAA Y V9 399 Y VY Y VV VV Y VY VVYVYYyV9wyVYyYv9vV9y9yV9Y997Y V Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE Ronnies Front Panel Image Appearance Printer Configuration To Change the Graphics Language Setting To change the graphics language setting go to the Setup Graphic Language menu The following selections are available Graphics Language Settings Language Comments Automatic Choose Automatic to let the printer determine which type of file it is receiving This setting works for most software applications HP GL 2 Choose this setting if you are not working with PostScript files and e you have experienced image position problems e you have experienced timing problems CALS G4 Choose this setting if your files are in the CALS G4 language This must be selected because the Automatic setting is not suf
129. r and the Window 4 Check the front panel if the status of the Cyan Printhead is X or then the conclusion is that the Cyan Printhead is faulty and must be replaced If the status of the Cyan Printhead is OK the conclusion is that the Cyan Printhead is working correctly Repeat the process from step 1 for the other color Printheads to identify which one is failing Introduction Media amp Ink Front Panel Solving Problems Printer Options Image Error Other Problems Getting Help Image Quality Ink Supply Problems Problems Media Problems Media Details the general rules to follow to avoid media problems Clearing a Media Jam Describes how to clear a media jam Ink Marks on the Media Details the way to solve ink mark problems warped lines blurred lines marks or scratches on glossy paper Media Loading Problems Explains what to do when the Front Panel keeps indicating that media is misaligned or incorrectly positioned Media Output Problems Explains what to do when the prints fall on the floor or do not stack correctly in the media bin Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Probleme Probleme Image Error Other Problems C e Toe a S9 Solving Problems Media Always make sure that you are using the appropriate media for your image and that it is consistent with your software application To ensure color accuracy and print quality performance of the p
130. rdering Accessories Glossary HP DesignJet 800 Functional Specifications Continued Functional Specifications Margins Roll normal Sheet normal Roll small Sheet small Side Margins 5 mm Leading Edge Margin 17 mm Trailing Edge Margin 17 mm Graphics HP GL 2 languages HP RTL supported CALRASTER Adobe PostScript 3 supports Asian fonts Accuracy 0 2 of the specified vector length at 23 73 F 50 60 Relative Humidity on HP special polyester film Previous a From time to time new paper types may become available For up to date information please contact your HP dealer or our web site www designjet online hp com b Glossy Photo Media Only Printer Introduction Media amp Ink Solutions Front Panel Options Installing Expansion Care of the Printer Ordering Accessories Glossary Cards Physical Specifications Physical Specifications Type Weight Width Depth Height D A1 size printer 38 5 kg 1253 mm 470 mm 349 mm 85 Ib 49 inches 19 inches 14 inches A0 E size 45 kg 1690 mm 674 mm 1100 mm printer 99 Ib 67 inches 27 inches 43 inches Introduction Media amp Ink Solutions Front Panel Installing Expansion Care of the Printer Cards Memory Specifications Printer Options Ordering Accessories Memory Specifications Internal RAM Hard Disk Can be upgraded to Glossary 3 Pri
131. re 0 7 inches 17 mm Where Printable area Paper Size Margins Printable Areas for ANSI paper Printable area Width x Height by Image Orientation Paper Orientation of Inches Millimeters E Paper in Size Printer Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height A Portrait 9 7 8 1 8 1 9 7 245 206 206 245 Landscape 7 2 10 6 10 6 7 2 182 269 269 182 B Portrait 15 7 10 6 10 6 15 7 398 269 269 398 Landscape 9 7 16 6 16 6 9 7 245 422 422 245 C Portrait 20 7 16 6 16 6 20 7 525 422 422 525 Landscape 15 7 21 6 21 6 15 7 398 549 549 398 D Portrait 32 7 21 6 21 6 32 7 830 549 549 830 Landscape 20 7 33 6 33 6 20 7 525 854 854 525 E Portrait N A 33 6 42 7 N A 854 1084 Landscape 32 7 43 6 N A 830 1108 N A Indicates this printable area is only available if you are using the AO E size format HP DesignJet 800 printer Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Architectural Paper The following table lists the printable area for the Architectural paper size system The left amp right margins are 0 2 inches 5 mm and the leading amp trailing edge margins are 0 7 inches 17 mm Where Printable area Paper Size Margins Printable Areas for Architectural paper Printable area Width x He
132. ridges Printheads Media Choice Choosing Paper or Other Media Your printer supports several types of paper Choosing the best paper type for your needs is an essential step in ensuring good image quality These topics help you to select the best media for your particular printing task Paper Types Provides detailed information concerning the different media types available for you printer This includes information on the types of paper supported their physical characteristics quality selection handling and how to obtain information Print Times for a Selected Print Quality Typical Printing Times for color and black lines and images on different types of paper Printable Area The dimensions for all the printable areas for all paper and other types of media formats m PTT TPTPTrPPTPPPTPTPPPPTPPPPPPPTPPPPPTPPPPTPPPPPPPPPPEPPPPPPPPPPPPPTT Fywyyyywywyyyy 777 FWWwywYyYwyywgwyyYYYywuyywy3 AAAAAA SA Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Choosing Paper or Other Media For best printing results use only genuine Hewlett Packard paper or other type of media whose reliability and performance have been developed and thoroughly tested All Hewlett Packard printing components printer ink system and paper other media have been designed to work together to give trouble free performance and optimal image quality For detailed information
133. rint Cancel Print Distorted or Unintelligible Yz Introduction Media amp Ink Solutions ABCDEFGH I Print is a Mirror Image of Original Print is Completely Blank Print Quality print quality printing speeds and print quality settings Print Resolution Best Fast Normal print resolution Printable Area Architectural Paper ISO Paper v Printed Image Incorrect JKLMNOPQRSTUVWX YZ Printer Front Panel Options Other Problem Inserting Problems after replacement Replacement Statistics Printheads HP Ink Supplies printheads HP Ink Supplies Printing Area printing area Problems Banding Color Accuracy Configuration Color Alignment Color Consistency Image is in One Portion of the Printing Area Configuration Correction Image is Unexpectedly Rotated Finding the Source One Image Overlays Another on Same Sheet Image Quality v Other Sources of Information Incomplete Lines Page Format or Rotate have No Effect Ink Supply Pen Settings have No Effect Print Distorted or Unintelligible Print is a Mirror Image of Original Printer Configuration Graphics Language Printer does not Print Printer Seems Too Slow Printhead Alignment After replacement of Printhead Inserting the Ink Cartridge Inserting the Printhead Solutions MM Solving Stepped Lines qu Troubleshooting
134. rinter use only media types that have been certified for your printer Use of non HP media or HP media not certified for your printer may significantly reduce the color and print quality of your images For details of HP media see Paper Types Printer Introduction Media amp Ink Front Panel Options Image Quality Ink Supply Problems Problems Clearing a Media Jam If the front panel displays this message Solving Problems Image Error Other Problems C e Toe Mali Possibly a paper jam There 6 probably paper jammed in the printer Paper jams can have various 1 Open window gases 2 Switch power off The paper is too thick or too thin for the printer or is otherwise not sup 3 Clear paper path ported 4 Switch power on z Align printheads The paper is creased or misaligned or is bubbled Too much ink is being placed on the paper causing it to cockle or bubble The end of the roll of paper is glued to the core and won t advance further Pieces of paper or paper powder are clogging up the cutter guide or other moving parts See Removing jammed paper for full instructions on how to clear jammed paper Printer Options Other Index Introduction Media amp Ink Front Panel Image Quality Ink Supply Problems Problems Cinar Poolen Solving Problems Image Error Getting Help Removing jammed paper 1 Open the window 2 Switch the printer off at the front 3 If necessary carefully mov
135. rinter prints exactly what you were expecting in terms of size position orientation color and quality NOTE Many software applications include their own drivers Your HP DesignJet 800 printer comes supplied with Windows drivers AutoCAD drivers for Windows Adobe PostScript drivers for Macintosh QuickDraw Adobe PostScript drivers for Microsoft Windows applications Windows drivers AutoCAD drivers for Windows NOTE If AutoCAD drivers are available for the specific AutoCAD release you are using it is strongly recommended that you install them to print from AutoCAD fees Printer Introduction esa amp Ink Solutions Front Pandi Options Other Index Front View of Printer Printer Conne Front View of Printer Ink Cartri b Cartridge Power Printhead Switch pst LS Front Panel Printer Options Other Media amp Ink Solutions Front Pandi Introducing Your HP DesignJet 800 Printer Printer Connections Your HP DesignJet 800 printer can be connected directly to your computer via the traditional parallel Connection interface or through the Universal Serial Bus USB port Using this Guide Front View of Printer For Local Area Network LAN connection your printer has an HP JetDirect Print Server Fast Ethernet 10 100 base TX network interface card See the Setup Poster for information on connecting your printer to a computer or network Power
136. rinter to permit the replacement of before replacing printheads printheads but the printer has detected that one or more cartridges are empty The empty cartridges must be replaced before the printheads are replaced Press the Enter key and follow the procedure for replacing empty cartridges described in Ink Cartridge Replacement Right edge of roll too far from The paper is out of the load line margins too far from the line load line where it should be loaded Press ENTER to retry Either Press the Enter key to restart the loading procedure Press CANCEL to abort Or Press the Cancel key to cancel paper loading For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages Continued Right edge of sheet too far During the loading of a sheet of paper the printer has detected that from load line the paper is too far to the left it should be aligned close to the blue Press ENTER to retry line painted on the right side of the platen Press CANCEL to abort Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading Roll edge not found During the loading of a roll the printer cannot detect the side edge Please check roll edges are of the paper A possible cause is that the media is transparent non clear clea
137. rmation Use the following procedure to display the Printheads Information screen on the front panel The front panel menu selections are Select using the keys Then Press Ink Enter Enter Information Printhead Enter Cyan Magenta Yellow or Enter Black printhead The front panel displays the following information for the selected printhead e Color Cyan Magenta Yellow or Black e Model Hewlett Packard No 11 and Warranty In warranty or out of warranty e Status inserted missing faulty worn out and unknown If there is a problem the system displays an action missing gt insert unknown gt troubleshoot faulty worn out gt replace e Expiration date Serial Number e Ink Used in cc and used e Paper Jams If the printheads are aligned and color calibrated Printer Introduction Solutions Front Panel Options Media Choice Roll Media Sheet Media Ink Cartridges Printheads Printhead Replacement The animation sequence shows how to replace a printhead in the printer The front panel menu selections are Select using the keys Then Press 1 Ink Enter 2 Replace Printheads Enter Click on the m icon to run the animation sequence A printable version of the sequence is also available Once you have replaced the printhead if you have media loaded the printer prompts you to start the Printhead Alignment procedure If no media is loaded the printer prom
138. roduction Media amp Ink Front Panel Ink Supply Problems Troubleshooting Procedure Solving Problems Media Problems Image Error Other Problems Getting Help Working through the Troubleshooting procedure should always be your first action when you encounter image quality problems Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to complete troubleshooting procedure It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems type for example glossy paper If you use a different kind of paper or a different size you stand less likelihood of resolving the problem Running the Troubleshooting Utility 1 From the main front panel menu select the Ink menu 5 and press Enter 2 Select Troubleshooting and press Enter Ink menu 3 The printer first checks to see whether the printheads Information are aligned Misalignment of the printheads is a Color calibration common cause of image quality problems If they are EEM M EE not aligned you are prompted to accept the Printhead Blian printheads s s Replace printheadz Alignment This procedure requires a few centimeters of paper loaded and takes several minutes to perform NOTE Note that you do not have to interpret the patterns printed by the Printhead Alignment routine 4 Ifthe printheads do not seem to require alignment the printer prints Diagno
139. romental Specifications Environmental Specifications Operating Ranges Printing 15 C to 35 C 59 F to 95 F RH 20 to 7096 Optimal print quality for HP 15 C to 30 C 59 F to 86 F RH 20 to glossy media 80 Optimal print quality for other 15 C to 35 C 59 F to 95 F RH 20 to HP media 70 Non Operating Printer 40 C to 70 C 40 F to 158 F Ranges Packed consumable items 40 C to 60 C 40 F to 140 F and system NOTE At altitudes greater then 3000m the printer may have operational problems Introduction Media amp Ink Solutions Installing Expansion Care of the Printer Cards Acoustic Specifications Printer Front Panel Options Ordering Accessories Acoustic Specifications Operating sound pressure 54 dB From a one meter bystander position Idle sound pressure lt 30dB A From a one meter bystander position Operating sound power 6 5 Bels A Idle sound power lt 4 3 Bels A Glossary Introduction Media amp Ink Solutions Front Panel Installing Expansion Care of the Printer Cards Connection Specifications Cable Specification Recommended Cables Printer Options Ordering Accessories Glossary Printer Introduction Media amp Ink Solutions Front Panel Options Index Installing Expansion Care of the Printer Cards Ordering Accessori
140. ructure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Unable to initialize ink system The system cannot successfully complete the startup Call HP representative Call HP for service Unable to prepare ink system During ink system start up the purge of the ink system has failed Open window to check and the system is asking you if the preparation has completed SETUP printheads Check the setup printheads and then follow the instructions in the front panel and respond to further questions Unknown ink cartridges The ink cartridges are not recognized by the printer as ink cartridges Press ENTER to continue approved by HP and there is at least one that is new Press the Enter key Unknown paper format The format roll or sheet of the paper loaded in the printer is Reload paper unknown Reload the paper following the normal procedure to solve this problem See Loading Roll Media or Loading Sheet Media Unknown paper type Select paper type The type of the paper loaded in the printer is unknown to the printer Select a known paper type from the printer menu Unknown printheads The printheads are not recognized by the printer as printheads Press ENTER to continue approved by HP though the printer can still use them Press the Enter key For more Messages click on the Next Page button U Printer Introduction Media amp Ink Solut
141. s Blank v Image is Clipped Image is Unexpectedly Rotated Image Quality Problems image quality controlling Image Rotation Page Size What is Rotated Incomplete Lines Problems Information Roll Media Sheet Media Ink e System Precautions Ink Bleeds Ink Cartridge Problem Inserting S Replacement A Statistics _ Ink cartridges HP Ink Supplies bum ink cartridges HP Ink Supplies Front Panel JKLMNOPQRSTUVWX YZ Printer Options Other ink emulation mode selecting Ink Menu Ink Supplies See HP Ink Supplies Ink Supply Problems Ink System Cartridge Replacement e Statistics v Drying Time Automatic Manual None rx Printhead Alignment re Replacement Statistics v Inked Area re inked area Installing Roll Media interface cables interface specifications v interfaces a Fast Ethernet 10 100 base TX parallel E USB internal palettes ih Internal Pen Palettes Introduction Media amp Ink Solutions ABCDEFGH I ISO Paper J Job Management Menu K Keys Action Cancel Form Feed amp Cut s Navigation Back Down Enter Menu s Up re L Loading Roll Media Sheet Media Loading Roll Media Problems Loading Sheet Media Problems Long Axis Image is Clipped M Margins margins margins specifications Marks or Scratches on Glossy Paper r ma
142. sage Descriptions KEK YEGAEEGREGARGAGAEGGGTZGEFRG GGT FTG GTEFGTFEGTETT EATER GGT TET GST FG Yrrvrrrrrrrrrrrrrryrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrry Printer Introduction Media amp Ink Solutions Options Menu Structure Navigating the Menu System Message Descriptions The Front Panel The panel on the front of your printer is the principal way of changing the behavior of the printer apart from any software driven controls that may be provided through the application in use The front panel of the printer contains the following functional areas Cancel e and Cut Display Screen Navigation Keys Action Keys ARARRARARRARRAARAGAAA Ag YYTYYYYTYYYYYYYYYYYYYYY Printer Introduction Media amp Ink Solutions Options Menu Structure Navigating the Menu System Message Descriptions Navigation Keys The display section of the front panel consists of an LCD display and the following five navigation keys The following navigation keys are provided to navigate through the menus displayed on the screen The Up A and Y Down keys let you scroll through the various items in a menu list The Menu key takes you to the main screen It cancels any choices that have not yet been selected by pressing the Enter key The Back key takes you to the previous screen The Enter key selects the item in the menu list and makes it current If there are sub selections to be made this key takes you to them otherwise it takes
143. shooting Procedure types of media Typical Drying Times Typical Printing Times Universal Serial Bus Unloading Roll Media Sheet Media Up Key upgrading memory JKLMNOPQRSTUVWX YZ Printer Options Other USB user interface User s Reference Guide animation buttons how to us Navigation next page button previous page button navigation back button exit button home button print button e related information tabs V vellum vs W Warped Lines Web Page When to Replace HP Ink Supplies
144. stic Print A See Diagnostic Print A Interpretation for full details of how to use this diagnostic print Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Diagnostic Print A Interpretation Diagnostic Print A Diagnostic Print A contains several blocks of color and a block of thin black broken lines the lines are actually very much closer than those represented here 1 Examine the broken lines in Diagnostic Print A carefully and indicate whether there are problems with them The sorts of problems to look for here are e Jaggedness or serrations in the thin lines like this anana aaa 7 the thin lines should be straight though not necessarily perfectly aligned The irregularities that are significant g extend along the whole of the length of the lines Shorter irregularities Ignore this arranged in columns can be ignored at this stage black bar Examine the blocks of color in Diagnostic Print A carefully and indicate whether there are problems with them The sorts of problems to look for here are e White streaks or bands in the solid blocks If you indicate that there is a problem with the dashed lines in Diagnostic Print A you are prompted to use the Advance Calibration routine your printer will be at step 3 of the rou
145. t Network Card Installation 1 Before installing a card switch off the printer and unplug it from the mains electricity supply Carefully remove the plastic cover from the left hand back of the printer by unclipping it This cover gives access to the two slots for an Accessory card and a LAN card e Press in the thumb tab on the side fur thest from the edge that has the cable hole Ease the cover out in the direction of the embossed arrow pivoting it by the hinge clips on the side that has the edge cable Continued Printer Introduction Media amp Ink Solutions Front Panel Options Care of the Printer Specifications Ordering Accessories Glossary HP JetDirect Network Card Installation Continued Remove the cover completely Inside the compartment there are two slots for a LAN card or an Accessory card You can use either slot for either card but we recommend putting a LAN card on the left nearer to the front of the printer and an Accessory card on the right In this way the cable from the LAN card can easily pass through the slot in the door To insert a LAN card or an Accessory card remove the metal cover from the appropriate slot by unscrewing its two screws You can use a screwdriver or do it manually When you have inserted the card screw it into place using its two screws at the top and bottom of the card Again this can be done with a screw
146. t Printer Configuration Printing Images in Grayscale There are times when you may want to print a color image in grayscale because it is faster Examples of this are e You want a draft where color is not important for example to check that the image is not going to be clipped e You want a version for photocopying in black and white When you choose the he nk menu Color settings Grayscale option the printer renders colors as Grayscale rather If you only want to use black ink to print in grayscale you should select the Ink menu Color settings True black option NOTE You cannot change the color grayscale setting for pages already in the printer s queue NOTE HP GL 2 drivers may override this setting RARARAARAGARAGAGaG ARRARRARRARRARRARARGARARARARRARARRARAGA y9yV9999 999999299 RAR RADAR AERA DRA RD RARRAR REAR AAAS EAD AK OB c 9994 2 Introduction Media amp Ink Page Format Solutions Setting Page Size in the Front Panel Print Speeds and Print Quality Front Panel Print Management Printer Configuration The following table lists some Typical Printing Times line drawings 20 25 C and 30 60 relative humidity Typical Printing Times Paper Color Grayscale Quality ANSI D size ANSI E size Time in secs Time in secs Bright White Color Best 235 440 Normal 120 225 Draft 45 85 Grayscale Best 135 250 Normal 80
147. t resolution Print Quality Setting Optimized for Line Drawing Text Optimized for Images Resolution in dpi Resolution in dpi Halftone Render Halftone 300x300 600x300 150x150 600x300 Normal 600x600 600x600 300x300 600x600 Best default 600x600 600x600 600x600 600x600 Best maximum detail 600x600 1200x600 1200x1200 2400x1200 Render Fast a Glossy Photo Media Only Use Fast to get draft copies of your prints at maximum throughput Normal is optimized so that you get the best line quality with the fastest throughput Select Best if you want to get the best quality for images and renderings Printer Options l Media amp Ink Solutions Front Pandi Other Using this Guide Front View of Printer Printer Connections Media You can print on roll media or sheet media up to 42 inches 1066 8 mm wide with the A0 E size HP DesignJet 800 printer and up to 24 inches 609 6 mm with the D A1 size model The following media types are supported on the HP DesignJet 800printer HP Bright White Inkjet Paper Bond HP Paper Based Semi Gloss HP Vellum HP Clear film HP Natural Tracing Paper HP Translucent bond HP Coated Paper HP Studio Canvas HP Heavyweight Coated Paper HP Satin Poster Paper HP Matte film HP Banners with Tyvek amp HP High Gloss Photo Paper HP Colorfast Adhesive Vinyl H
148. table for most situations To adjust the screen contrast 1 Select the Front Panel gt Contrast option from the Set up menu NOTE Any value below 20 shows a blank screen and any value over 80 shows a black screen 2 Scrollto the required value and press Enter RARAARARRAARAARAARARAARRARAARRARRARARRARRAARRAARARARARAARARRARAAGRAA BAAD A AA Y V 99 Y VV VY Y VV VV Y VY RDRARAAR RRR RADAR RAR AE AAD DA amp Y Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Printer Configuration Page Format Altitude Setting Your HP DesignJet 800 printer contains a vacuum pump which is used to hold media on the platen The altitude of your location effects the efficiency of this pump so you need to specify the altitude to ensure the pump operates correctly To set the altitude 1 Select the Altitude option from the Set up menu 2 Scroll to the required value 0 1000m 1000m to 2000m or gt 2000m and press Enter The following table shows the corresponding altitude values in feet Meters Feet 0 1000 0 3300 1000 2000 3300 6600 gt 2000 gt 6600 RARAARARRARRAARRAAGEARRARRARARARRARRARARRARGAARRAARRARARARARARARRAARAAGaAA BASRA AA AA AREA EAA Y VY Y 99V VY VY wVVyYyVvvYyvywyvyvyvvyvyvvvyyvvyyyvyv ue Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE commas Front Panel Image Appearance Printe
149. the Front Panel Image Appearance Print Management Printer Configuration Adjusting the Page Size in the Front Panel You do not normally need to adjust the page size through the front panel because the page size you have selected in your HP driver overrides the page size selected in the printer However some of the circumstances in which you may want to change the default setting are When you want to save paper by printing only the inked area of your print plus the margins In this case set Page Format Size gt Inked area Depending on the driver you are using you may not need to change the page size in the front panel The default Size setting Software in the Page Format menu causes the printer to look for the page size information in the print file if it is there the printer uses it However some of the circumstances in which you may want to change the default setting are e If you want to print the inked area only but the driver you are using does not specify Inked Area In this case set the Size setting in the Page Format menu to Inked area If you can select Inked area from your driver any selection you have made in the front panel menu will be overridden by the settings in the driver e When the prints you are creating need to be of a specific standard for example ISO or ANSI but the actual size within that standard is not important For example your page size may need to conform to a standard I
150. theads Printer Introduction Solutions Front Panel Options Media Choice Sheet Media Ink System Ink Cartridges Printheads Handling Your Paper or Type of Media Take the following precautions when handling paper or other type of media Handle film and glossy paper by the edges or wear cotton gloves Skin oils can interact with the ink and cause it to smear Although the ink systems supplied with this printer have good light fastness colors will eventually fade or change if exposed to sunlight over a long period of time Rewrap partially used rolls if they are not being used and do not stack rolls Always keep unused rolls in their plastic wrappings to prevent discoloration Printer Options Other Index Introduction Solutions Front Panel Media Choice Sheet Media Ink System Ink Cartridges Printheads Obtaining Roll or Sheet Paper Information If roll media or sheet media is loaded the type of media is displayed when you select the Paper menu on the front panel Bright White Inkjet Paper Plain Paper Vellum Natural Tracing Paper Translucent Bond Paper menu Clear Film re Matte Film pe High Gloss Photo r1 Coated Paper Roll loaded FH Heavy Coated Paper High Gloss Photo Canvas Roll or Sheet Poster Paper If there is no paper loaded the front panel display shows the following message and you will need to load roll or sheet medi
151. tine if you don t want to continue with calibration press the Cancel key 4 lf there are problems in the blocks of color in Diagnostic Print A for example white streaks or bands the printer will try to clean the printheads that have the problem A printhead can be cleaned up to three times this way after that it cannot be cleaned and you will be told the Troubleshooting routine will finish In that case we recommend that you try to reprint your print and then if necessary start the Troubleshooting routine again After cleaning the printheads the printer reprints the blocks of color but not the black lines in Diagnostic Print A and asks you to examine it again as in step 1 5 If there are no problems the first time you print Diagnostic Print A the printer prints Diagnostic Print B See Diagnostic Print B Interpretation for full details of how to use this diagnostic print Printer Introduction Media amp Ink Front Panel Options Ink Supply Solving Problems Probleme Media Problems Image Error Other Problems Getting Help Diagnostic Print B Interpretation 1 For each color in the pattern in Diagnostic Print B you are asked about the Diagnostic Print B quality look for missing lines If you answer that a color is defective the printer tries to clean that printhead i If the printhead cleaning process completes Diagnostic Print B is printed again and you are asked the same questi
152. tion that are available for your printer Printer Options l Media amp Ink Solutions Front Pandi Other Introducing Your HP DesignJet 800 Printer How to Use this Guide This User s Reference guide explains the details for using both the D A1 size and A0 E size HP DesignJet 800 Printers This guide is designed as a detailed reference guide to your printer For more day to day guidance you can refer to the Pocket Guide This can be found in a slot at the right side of the printer The Tabs There are seven Tabs at the top of this guide Each tab contains information about the printer The first page of every tab will explain what information you can expect to find and where to obtain related information Front View of Printer Printer Connections The Buttons To navigate around the User s Reference Guide use the buttons on each side of the screen See User s Reference Guide Navigation Animation In some cases there is an animation that shows you how to perform the procedure Click on this button to start the animation m Printer Media amp Ink Solutions Front Pandi Options Other N Index Introducing Your HP DesignJet 800 Printer Front View of Printer Printer Connections Related Information The Setup Poster Step by step information on how to prepare your printer for use came with your printer The Pocket Guide Information that you are most likely to need for pr
153. troduction Media amp Ink Solutions Front Panel The Front Panel Menu Structure Navigating the Menu System Message Descriptions Vv Front Panel Messages Continued Option not available now You have selected an option in the menu that is not available at the moment The printer may be busy out of ink out of paper etc Out of paper The printer ran out of paper while printing the calibration pattern Load a sheet or roll that is at least 65 cm 25 inches long and 50 cm 20 inches wide Paper advance calibration is You are recommended to perform the Advance calibration routine to recommended ensure the optimum print quality Press ENTER to calibrate Press the Enter key to create the calibration pattern See Advance Calibration Paper advance calibration is You are recommended to perform the Advance calibration routine to recommended Load paper ensure the optimum print quality and select Paper advance Load a sheet or roll of paper and then select Advance calibration calibration from the Paper menu See Advance Calibration Press ENTER to finish Paper loaded with too much During the loading of paper the printer has detected that the paper skew is skewed too much that is it has not been loaded straight enough Press ENTER to retry Skew is the angle between the actual paper edge and the correct Press CANCEL to abort line Either Press the Enter key to restart the lo
154. tte film re Media Front Panel JKLMNOPQRSTUVWX YZ Printer Options Other Cutter Handling Media Types Additional Information Combinations Print Quality Selection Roll Installing Loading Removing from Printer ve Removing from Spindle Unloading Sheet Loading Unloading Which Edge First Which Side Up media choice media types bright white inkjet paper canvas ve clear film e coated paper double sided paper ve heavy coated paper high gloss photo matte film natural tracing paper Printer Options JKLMNOPQRSTUVWX YZ Introduction Media amp Ink Solutions Front Panel Other ABCDEFGH I plain paper N supported natural tracing paper translucent bond Navigating the Menu System vellum Navigation Media Problems Example e Blurred Lines re Navigation Keys Clearing Jam ve Nesting General Rules Automatic Rotation Ink Bleeds Control Loading What Pages Qualify for Nesting Roll Media When does the Printer Try to Nest Pages Sheetl Media When Queueing is Off Marks or Scratches nesting Output and automatic rotation Warped Lines and page size media sizes specifications and rotation media types choosing the method memory x if queueing off memory specifications pages qualifying for ve memory upgrades setting the space v Menu t
155. ucent Bond Natural Tracing Paper Vellum Matte Film Normal or Best Index Printheads Introduction Media Choice Solutions Sheet Media Printer Front Panel CAD Drawings amp GIS COLOR Lines and low density The following table lists the recommended print quality settings for specific usage with typical media Ink System Options Ink Cartridges Supported Paper Types COLOR Usage Typical Media Selection Recommended Print Quality Setting Drafts Plain Paper Bright Inkjet Paper Natural Tracing Paper Translucent Bond Fast or Normal Final Versions Plain Paper Bright Inkjet Paper Coated paper Heavy Coated Paper Matte Film Clear film Normal or Best Archives Matte Film Clear Film Best Transparencies Clear Film Normal or Best Printheads 3 Printer Introduction Solutions Front Panel Options Sheet Media Ink System Ink Cartridges Media Choice CAD Rendering GIS amp Images COLOR and CAD high ink density The following table lists the recommended print quality settings for specific usage with typical media Supported Paper Types COLOR and CAD Recommended Print Usage Typical Media Selection Quality Setting Matte Paper Heavy Coated Paper Normal or Best Glossy High Gloss Photo Paper Normal or Best Transparencies Clear Film Best Prin
156. urning on or off Ink e wait time Job Mananagement when used Paper nesting pages er e Menu Key network interface qi ENS Menu Set up changing settings Menu Structure networks and graphics language gt merge non PostScript files p c Mirror Image Introduction Media amp Ink Solutions Front Panel Options Other ABCDEFGH I Printer JK LMNOPQRSTUV WX adjusting page size v page size Normal adjusting Print Resolution and clipped images O and nesting Obtaining Roll Media Information rs Palette Obtaining Sheet Media Information palettes One Image Overlays Another on Same Sheet changing colors operational specifications changing pen width ordering accessories rs internal v Other Sources of Information for Incorrect Printed Viewing current settings Image paper Output Contains Only a Partial Print rs important points rz overlapping lines Paper Menu changing treatment of parallel Bi Tronics Centronics interface specifica P tions Page Description parallel interface Page Format Pen Settings have No Effect Inked Area pen widths Margins changing Printing Area Pens on Size physical specifications page format plain paper inked area Pocket Guide margins PostScript Upgrade page size power specifications Page Format or Rotate have No Effect print appearance Page Size controlling Nesting F P
157. vacuum holds it on the platen of the printer The front panel displays The countdown Job Nanaqenent meni eH timer indicates how much rH drying time meee Ink drying remains F You can press the Cancel or the Form Feed amp Cut key to cancel the drying time and release the paper After the drying time has elapsed For roll media the printer cuts the media and turns off the vacuum so the printed image can drop into the printer bin For sheet media the vacuum is turned off and the printed image drops into the printer bin Introduction Solutions Front Panel Printer Options Media Choice Roll Media Sheet Media Ink System Printheads Ink Cartridges Ink Cartridges Errors Details the different error messages that could be displayed on the front panel for the Ink Cartridges Ink Cartridges Levels Details the different levels information that can be displayed on the front panel for the Ink Cartridges Ink Cartridge Information Shows you how to display the current status of the Ink Cartridges on the Front Panel display Ink Cartridge Replacement Details the Ink Cartridge replacement procedure Printer Introduction Solutions Front Panel Options Media Choice Roll Media Sheet Media Ink Cartridges Printheads Ink Cartridges Errors Front Panel can display the following error messages for the ink cartridges Ink menu Cartridges will expire Cartridges error in dauz 7 weil Ink menu Cartridge
158. witched on the printer will use the page size to determine which pages are nested and whether the pages can be automatically rotated when nesting See page When Does the Printer Try to Nest Pages for information about which pages can be automatically rotated GGGaGGGGaGaGaGaQaQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaanaaaaaaaaaaaaaaaaan ASA AAA Y V9 399 Y VY Y VV VV Y VY VVYVYYyV9wyVYyYv9vV9y9yV9Y997Y V Introduction Media amp Ink Solutions Front Panel Page Format Print Management Printer Configuration Setting Page Size in the Front Panel Image Appearance These topics explain how you can control the overall appearance of your prints Front Panel Image Options explains how to change the HP GL 2 color palettes Printing Images in Grayscale describes how to print color images in grayscale Print Speeds and Print Quality lists typical printing times by output quality Print Quality describes the different print modes that are available with your printer Advanced Options describes the various optimization and quality enhancement methods available GGGaGGGGaGaGaGaQaQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan ASA AAA AAR AEA EAA Y VY Y VY VY wVVyYvVvvYyvywyvyyyvvyvyvvvyyvvyyvyyvy Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Print Management Printer Configuration Page Format Front Panel Image Options These topics deal with the ways you can contro
159. xample 3 Pen 3 Enter uu IE M MEE 7 Scroll to the width you want 0 35mm Enter Back Scroll to Color The current color 8 assigned to the pen is displayed inthis color 4 Enter example 4 9 Scroll to the color you want Color 110 Enter Back D If both width and color are correct for US s Pen 3 press Back four times Repeat this procedure to define each of the other pens NOTE The palette you have just defined will take effect only when you select it to be the current palette as explained on To Select a Palette Introduction Media amp Ink Solutions Front Panel Setting Eagsistes Inthe Print Management Printer Configuration FEGE FONTER Front Panel Changing the Treatment of Overlapping Lines Merge The Merge setting controls the overlapping lines in an image There are two settings Off and On The following illustration shows the effect of each setting Merge off Default Merge on A subsequent line hides a Overlapping lines and area previous line where they fills are merged overlap You can set the merge setting from your software in some applications Settings in your software override the front panel settings GaGGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaeaman RAQARRARAEARARAGRAAGARERAARRAAGEGASA SASL AA ALARA EASA A RAD RARER ERA RRR ARR RAD RAR RRR RR RA RADDA DAD BD MB Introduction Media amp Ink Solutions Front Panel Setting Page Size in the FEGE FOME Front Panel Print Managemen
160. you back a screen Up Back Cancel Form Feed b and Cut RARARARRAARGAAGAS aac CrpDPPPPPPPPFFPPPPPPTPPPPTYT gyyYYYYYYYYYYYYYYYYYYYYYYJ3 N Printer MS Options Other x Index E Introduction Media amp Ink Solutions _ Menu Structure Navigating the Menu System Message Descriptions Display Screen The display screen of the front panel shows the main menu the words displayed may vary NOTE You can always reach the main menu by pressing the Menu key After a short time out the display will always revert to the main menu with the Job Management menu active Active menu E a j Paper Menu Icon 4 Ink Menu Icon i lt t Job Management Menu Icon Active Information Ready IF lt Setup Menu Icon message Navigation Example are given from the Job Management menu Error Message RAARARAARAAAGARAGAAGKRARGAKARARRARAAARARAARAARAAARARARAARARARAAAANA YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYTYYYYYYTYYYYYYYYYYYYYYYYYYYYYY Printer Introduction Media amp Ink Solutions Options Menu Structure Navigating the Menu System Message Descriptions Action Keys The Cancel key cancels the current printer operation printing or preparing for printing It will also cancel the current menu selection and return to the main menu if a menu option is highlighted The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut Cancel PN Cancel
161. you might see if you have problems with incomplete lines IESI Missing parts of text this should say TEST See the Troubleshooting Procedure for instructions on how to solve this problem Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Problems Other Problems Solving Problems Media Problems Image Error Getting Help Color Alignment When you look at the image you have printed N The colored lines are printing double and they are the wrong colors Vertical lines are mis aligned or fuzzy not smooth ISN The borders of colored blocks are overlapped and the overlapping areas have different colors in them See the Troubleshooting Procedure for instructions on how to solve this problem Printer Introduction Media amp Ink Front Panel Options Ink Supply problems Media Problems Image Error Other Problems Getting Help Solving Problems Horizontal Banding When you look at the image you have printed there are light or dark lines on the image these are particularly highlighted in high density ink areas This problem is known as banding IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high density prints To obtain the best image always print in Best Mode The fo

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