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HP Printer 1100 User's Manual

1. 200005 Printing multiple pages on a single sheet of paper CUD DRAUING serre ek ee ae A adam ee ae Roem os Accessing the multiple pages per sheet feature Printing booklets 0 cc ee eee Canceling a print job 0 0 ees Changing print quality settings 0 000 e eee Print using EconoMode save toner 00000 eee 4 Managing the toner cartridge HP toner cartridges 0 0 ccc ee ee HP policy on non HP toner cartridges Toner cartridge storage 0 eee Toner cartridge life expectancy 0 0 e ee eee Recycling toner cartridges 0 0c eee ee SAVINO TONET 4 4585 owen h eo aariaa oe Ques eA e ede oe Redistributing toner 2 2 0 ees Changing the toner cartridge 0 0 eee 5 Troubleshooting the printer Finding the solution 0 2 0 0 0 Pages did not DMN lt lt 4 642 04 be040 d4eeeedevctdaedada Pages printed however 0 00 c eee eee eee Printer light patterns 2 0 0 cc ees Error messages ON SCreen a an anana Paper handling problems n a nannaa anaana aaa Printed page is different than what appeared on screen Improving print quality 2 0 aaa aaa Image defect examples 0 0 0 eee Correcting print defectS 0 0 00 0 cc ee Cleaning the printer 2 0 0 0 ee ees Cleaning the toner cartridge area 000 00 eee Cleaning the printer pape
2. 83 Protecting the Environment 0 0 000 aana 83 Material safety data sheet 0 0 0 0 ccc ee eee 85 Regulatory statements 0 0 0 eee 86 Declaration of Conformity 0 0 00 cece eee 86 Laser safety statement 0 0 0 0 cece eee 87 Canadian DOC regulations 0 0 00 0c eee eee 87 Korean EMI statement 0 0 00 87 Laser statement for Finland 000000 e aes 88 Appendix B Paper specifications Printer paper specifications 0000 c eee eee 90 Supported paper sizes printer 2 0 0 0 eee eee 90 Guidelines for using paper 0 eee 91 PODGIS bau su OEE sees Gag ta bee ee eee beets 92 TrANSParenClieS 6 ee ees 92 Aeee e 4 4484 cscnGek ed an oes Uh ane Fe eee d Gan eees 93 Card stock and heavy media 0000 eee eee 95 Appendix C Memory DIMMs Installing DIMMs memory 00 000 eee eee 98 Test DIMM installation 0 0 0 0 cc ees 100 Removing DIMMS 2 00 c cece ees 101 iv Contents Appendix D Warranty and licensing Hewlett Packard software license agreement 104 Hewlett Packard limited warranty statement 106 Limited warranty for toner cartridge life 108 Appendix E Accessories and ordering information Index EN Getting to know the printer This chapter provides information on the following topics Printer features and b
3. Printing labels Only use labels recommended for laser printers such as HP LaserJet labels See Printer paper specifications CAUTION Do not use labels that are separating from the backing sheet wrinkled or damaged in any way Do not feed a sheet of labels through the printer twice The adhesive backing is designed for one pass through the printer Also do not use continuous feed labels or labels that require moisture to stick 1 Adjust the paper output lever to the down position 2 Load with the top down and the side to be printed facing toward the front of the printer Adjust the paper guides to fit the width of the label sheet 3 Print and then remove the printed label sheets from the front of the printer as they are printed to prevent them from sticking together 18 Chapter 2 Printing media EN Printing letterhead 1 Load with the top down and the side to be printed facing toward the front of the printer Adjust the paper guides to fit the width of the paper 2 Print To print a single page cover letter using letterhead followed by a multi page document load the letterhead in the single sheet paper input tray and load the standard paper in the multi sheet paper input tray By default the printer prints from the single sheet paper input tray first Cover letter followed by document Use both input trays EN Printing letterhead 19 Printing cards The HP LaserJet 1100 does not support paper smalle
4. There is a device conflict This can occur if another printer connected to your computer is running status software The status software dominates the parallel port on the computer and will not allow the HP LaserJet 1100 to access the port Try the following Disable all status windows for other printers Verify the port setting is correct for the printer Access the printer properties see Printer properties driver The port settings can be accessed under the properties Details tab in the Printer Properties screen Finding the solution 41 Error messages on screen continued Error Message Solution Illegal operation General This error indicates that a problem occurred in protection fault Spool 32 Windows with your computer system resources error memory or hard disk To clear this error restart your PC To help prevent this error from occurring in the future use some or all of the following recommendations 42 Chapter 5 Troubleshooting the printer Run fewer applications at the same time Close rather than minimize the applications that you are not using at the current time Programs such as screen savers virus checkers status software fax answering software and menu programs use the resources that you might need in order to print Avoid performing memory intensive tasks such as sending a fax or running a video clip while printing Delete all temp file_name tmp files
5. components 3 7 control panel 4 default settings 11 driver 11 features and benefits 2 installation 1 light patterns 39 loading paper media 9 online help 12 paper input options 5 paper jam 54 paper output options 6 power turn off 10 voltage conversions 10 properties driver 11 specifications 80 81 Printer properties booklet printing 28 manual duplexing 23 multiple pages per sheet 27 print quality settings 31 watermarks 26 Printing booklets 28 cancel print job 30 printing on media cards 20 envelopes 17 labels 18 letterhead 19 transparencies 16 watermarks 26 with EconoMode save toner 31 Printing tasks multiple pages per sheet 27 N up printing 27 print booklets 28 print on both sides of paper 23 print on both sides of paper card stock 25 print watermarks 26 EN S V Sales Voltage conversions office locations 75 printer 10 Save toner EconoMode 31 W Screen messages Warranty 106 printer toner cartridge 108 Service Watermarks 26 agreements 73 availability 64 hardware 64 information form 66 office locations 75 providers 73 Service and support availability 64 see also Support 63 Settings print quality 31 printer properties driver 11 Software license agreement 104 printer properties driver 11 Specifications printer 80 81 paper 90 95 Support 67 America Online 71 availability 64 CompuServe 71 HP FIRST 73 HP Support Assistant CD 73 online services 71 W
6. 95 923 5001 65 272 5300 886 02 717 0055 66 2 661 4011 4 90 212 224 5925 EN EN Online services For 24 hour access to information over your modem we suggest these services World Wide Web URL Printer drivers updated HP printer software plus product and support information may be obtained from the following URLs in the U S http www hp com support j1 100 in Europe http www2 hp com Printer drivers may be obtained from the following sites in Korea http www hp co kr in Taiwan http www hp com tw or the local driver website http www dds com tw America Online America Online Bertelsmann is available in the U S France Germany and U K Printer drivers updated HP printer software and support documentation to help answer your questions about which HP products are available Use Keyword HP to start your tour or call 1 800 827 6364 preferred customer 1118 to subscribe In Europe call the appropriate number below Austria 0222 58 58 485 France 353 1 704 90 00 Germany 0180 531 31 64 Switzerland 0848 80 10 11 United Kingdom 0800 279 1234 CompuServe Printer drivers updated HP printer software and interactive sharing of technical information with other members is available on CompuServe s HP User s forums GO HP or call 1 800 524 3388 and ask for representative 51 to subscribe CompuServe is also available in the U K France Belgium Switzerland Germany and Austr
7. If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 3 Reinsert the toner cartridge into the printer and close the printer door If the print remains light install a new toner cartridge See Changing the toner cartridge EN Redistributing toner 35 Changing the toner cartridge 36 Chapter 4 Managing the toner cartridge To change the toner cartridge follow the instructions below Note If the scanner is attached it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion 1 Open the printer door and remove the old toner cartridge See Recycling toner cartridges for recycling information 2 Remove the new toner cartridge from the packaging and then gently shake it from side to side in order to distribute the toner evenly inside the cartridge CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it with a piece of paper 3 Bend the tab on the right side of the cartridge to break it loose CAUTION If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 Pull the tab until all the tape is removed from the cartridge 5 Insert the toner cartridge in the printer Be certain that the toner is firmly in positi
8. look for excessive toner in the compartment WARNING Before cleaning the printer turn the printer off by unplugging the power cord and then wait for the printer to cool 1 Turn the printer off by unplugging it and then wait for the printer to cool 2 Open the printer door and remove the toner cartridge CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it if necessary Also do not touch the black sponge transfer roller inside the printer By doing so you can damage the printer 3 With a dry lint free cloth wipe any residue from the paper path area and the toner cartridge cavity 4 Replace the toner cartridge and close the printer door 5 Plug the power cord back into the printer Ses lt asses _ _ _ a ae e a 52 Chapter 5 Troubleshooting the printer EN Cleaning the printer paper path This process uses copier grade paper to remove dust and toner from AOBDCE the paper path Do not use bond or rough paper Use this process if oo you are experiencing toner specks or dots on printouts This process AaBbCe RaBECE will produce a page with toner debris which should be discarded ABOC 1 Ensure the printer is loaded with paper 2 Ensure the printer is in the Ready state 3 Press and hold the GO button for 20 seconds if released before 20 seconds the pr
9. 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a Jun 1987 or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved Hewlett Packard software license agreement 105 Hewlett Packard limited warranty statement DURATION OF WARRANTY One year from date of purchase 1 HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace uate media which does not execute its programming instructions due to such efects 3 HP
10. F 200 C the printer s maximum temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 in of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation Transparencies Transparencies used in the printer must be able to withstand 392 F 200 C the printer s maximum temperature 92 Appendix B Paper specifications EN Envelopes Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight The weight of the envelope paper should not exceed 28 Ib 105 g m or jamming may result e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 in curl and should not contain air Envelopes that trap air may cause problems e Condition Make sure envelopes are not wrinkled nicked or otherwise damaged e Sizes From 90 by 160 mm 3 5 by 6 3 in to 178 by 254 mm 7 by 10 in Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envel
11. FAX 886 02 514 0276 Hardware Repair Center call North 886 02 717 9673 Central 886 04 327 0153 South 886 080 733 733 Extended Warranty Support Contact Phone 886 02 714 8882 Thailand Hewlett Packard Thailand Ltd 23 25 f Vibulthani Tower II 3199 Rama 4 Rd Klongtan Klongtoey Bangkok 10110 Thailand Phone 66 2 661 3900 34 Fax 66 2 661 3935 37 Hardware Repair Center Phone 66 2 661 3900 ext 6001 6002 Customer Information Center Phone 66 2 661 3900 ext 3211 3232 78 Chapter 6 Service and support Turkey Hewlett Packard Company Bilgisayar Ve l m Sistemleri AS 19 Mayis Caddesi Nova Baran Plaza Kat 12 80220 Sisli lstanbul Phone 90 212 224 5925 Fax 90 212 224 5939 United Kingdom Hewlett Packard Ltd Cain Road Bracknell Berkshire RG12 1HN Phone 44 134 436 9222 Fax 44 134 436 3344 United States Hewlett Packard Company 11311 Chinden Blvd Boise ID 83714 USA Phone 208 323 2551 HP FIRST fax 800 333 1917 or 208 334 4809 Authorized repair 800 243 9816 Venezuela Hewlett Packard de Venezuela S A Los Ruices Norte 3A Transversal Edificio Segre Caracas 1071 Phone 58 2 239 4244 Fax 58 2 239 3080 EN EN Printer specifications This chapter provides information on the following topics Specifications FCC compliance Environmental Product Stewardship Program Material safety data sheet
12. IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Hewlett Packard limited warranty statement 107 Limited warranty for toner cartridge life Note The warranty below applies to the toner cartridge that came with this printer HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted The warranty covers any defects or malfunctions in a new Hewlett Packard toner cartridge How long does the coverage last The coverage lasts until the HP toner is depleted at which time the warranty expires How do know when the HP toner is running out The HP toner is depleted when faded or light type appears on the printed page What will HP do HP will at HP s option either replac
13. Regulatory statements 79 Specifications Printer specifications Environmental specifications Operating environment Storage environment Acoustics Noise level Electrical specifications Power requirements Power consumption Printer plugged into an AC outlet Temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 80 no condensation Printer unplugged from an AC outlet Temperature 0 C to 40 C 82 F to 104 F Humidity 10 90 no condensation During printing 6 1 Bels sound power level per ISO 9296 HP LaserJet 1100 tested at 8 ppm Sound pressure level bystander position 46 dB Sound pressure level operator position 55 dB During standby and sleep mode silent 100 120v 10 50 60 Hz 2 127v 60Hz NOM 220v 10 50 60 Hz 2 Hz 220 240v 10 50 Hz 2 Hz During printing 170 watts average During standby and power save 6 watts Minimum recommended circuit 4 54 115v 2 3A 230v capacity 80 Appendix A Printer specifications EN Printer specifications continued Physical specifications Dimensions Weight cartridge installed e Width 367 mm 14 5 in Depth 325 mm 12 8 in Height 378 mm 14 9 in 7 3 kg 16 1 Ib Printer capacities and ratings Print speed Paper input bin capacity Paper output bin capacity Minimum paper size Maximum paper size Base memory Upgrade memory expa
14. a thorough quality inspection minor parts such as nuts screws and clips are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products Over 95 by weight of each returned cartridge is reclaimed for recycling For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at http www jsupplies com planetpartners Non US customers can call the local HP Sales and Service Office for further information regarding the HP Planet Partners LaserJet Toner Cartridge Recycling Program Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide See Accessories and ordering information for HP LaserJet Printer Family Paper Specifications Guide ordering information This printer is suitable for the use of recycled paper according to DIN 19 309 84 Appendix A Printer specifications EN Material safety data sheet EN The Toner Cartridge Drum MSDS can be obtained by contacting the HP LaserJet Supplies website at http www jsupplies com planetpartners datasheets htm If you do not have access to the internet try calling the U S HP FIRST Fax Information Retrieval Support Technology at 1 800 231 9300 Use Index number 7 for a listing of the Toner Cartridge Drum Material Chemical Safe
15. adjustments or performing procedures other than those specified in this user s guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM gt Korean EMI statement APS AL AUS Ba 2171 a AAS WaSSsos AAMAHM AAS We AACA FAAA SE VE MAUA ASB gt MSLICt Regulatory statements 87 Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 1100 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi estaa lasersateen paasyn laitteen ulkopuolelle Laitteen turvallisuusluokka on maaritetty standardin EN 60825 1 1993 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 1100 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista pap
16. allow the printer to cool 2 Open the door and remove the toner cartridge Locate the pickup roller Rotate the bottom of the pickup roller towards the front of the printer Continued on next page 58 Chapter 5 Troubleshooting the printer EN 5 Gently pull the pickup roller straight out 6 Position the new part within the slot of the old pickup roller 7 Rotate the bottom of the new pickup roller towards the back of the printer until it snaps into place 8 Use the eraser end of a pencil to press the spring arm behind the white cam roller WARNING Failure to complete this procedure can cause damage to the printer 9 Reinstall the toner cartridge and close the printer door Note Plug the printer in to turn it back on Ll L ray ata Wu EN Clearing printer paper jams 59 60 Chapter 5 Troubleshooting the printer Cleaning the pickup roller If you wish to clean the pickup roller rather than replace it follow the instructions below Remove the pickup roller as described in Changing the pickup roller 1 Dab a lint free cloth in isopropyl alcohol and then scrub the roller WARNING Alcohol is flammable Keep the alcohol and cloth away from open flame Allow alcohol to dry completely before closing the printer and plugging in the power cord 2 Using a dry lint free cloth wipe the pickup roller to remove loosened dirt 3 Allow the
17. in the printer properties The software application may be malfunctioning Try printing from another software application 44 Chapter 5 Troubleshooting the printer EN EN Printed page problems continued Problem Solution Missing graphics The file may have blank pages Try the following or text Page format changed Graphics quality Check the file to make sure that your file does not contain blank pages The graphic settings in the printer properties may not be correct for the type of job you are printing Try adifferent graphic setting in the printer properties To access the printer properties see Printer properties driver The printer driver may not work for the type of job you are printing Try using a different printer driver software such as the driver for the HP LaserJet Ill Note Using a different driver will remove access to some product features If the document was created while using an older or different printer driver printer software or the printer properties settings in the software are different the page format may change when trying to print using your new printer driver or settings To help eliminate this problem try the following Create documents and print them using the same printer driver printer software and printer property settings regardless of the HP LaserJet printer to which you are printing Change your printer property settings Try changing res
18. it came by grasping the chip on the top edge Continued on next page EN EN Position the DIMM chip over the slot located inside the printer memory door The gold contacts should be pointing down and the cutouts should be on the left side Carefully press the DIMM chip into the slot ensuring it is straight and all the way down The cam latches should rotate inward Lock the cam latches into place by pressing the handles towards each other Installing DIMMs memory 99 Test DIMM installation Test the DIMM installation by printing a self test page and checking the memory available specified on the page See Printing a self test page Removing DIMMs 100 Appendix C Memory DIMMs EN To remove DIMMs follow the instructions below CAUTION Handling a DIMM chip memory without wearing a grounded anti static device can damage the DIMM chip 1 2 EN Unplug the printer Open the printer memory door by gently pulling out and upward on the bottom edge until the door supports itself Unlock the cam latches by pressing them outward Grasp the DIMM chip on the top edge gently pull straight up and then remove the chip from the printer Note Store the DIMM chip in an antistatic bag Removing DIMMs 101 102 Appendix C Memory DIMMs EN EN Warranty and licensing This chapter provides information on the following topics e Hewlett
19. many software applications use a different method of accessing the printer properties we will describe common methods used in Windows 9x amp NT 4 0 and Windows 3 1x Windows 9x amp NT 4 0 e Change settings for current software application use From the File menu within the software application click Print and then click Properties The steps can vary between software applications this is the most common method e Change defaults for all future print jobs Click the Start button click Settings and then click Printers Right click the printer icon for which you would like to change properties and then choose Properties Many of the features in Windows NT are also located on the Document Defaults menu Windows 3 1x e Change settings for current software application use From the File menu within the software application click Print Printers and then click Options The steps can vary between software applications this is the most common method e Change defaults for all future print jobs From the Windows control panel double click Printers highlight the printer and then click Setup Accessing printer properties driver and help 11 Note Printer online help Printer properties online help The printer properties driver online help includes information specific to the functions within the printer properties This online help will guide you when changing default settings for your printer Access the print
20. on a variety of print media such as paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom sized media Properties such as weight grain and moisture content are important factors affecting printer performance and quality To achieve the best possible print quality use only high quality paper designed for laser printers See Printer paper specifications for detailed paper and media specifications Always test a sample of paper before purchasing large quantities Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide HP part number 5021 8909 See Printer paper specifications Maximum supported paper size 216 by 356 mm 8 5 by 14 in e Minimum supported paper size 76 by 127 mm 3 by 5 in 8 Chapter 1 Getting to know the printer EN Loading paper into the printer CAUTION Note EN Paper should be loaded with the top down and the side to be printed facing forward Always adjust the paper guides to prevent jams and skewing Attempting to print on paper that is wrinkled folded or damaged in any way may cause a jam to occur See Printer paper specifications Always remove all paper from the paper input tray and straighten the stack when new paper is added This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams See the sticker which
21. pickup roller to completely dry before reinstalling it in the printer EN Resetting the printer To reset the printer press and hold the Go button on the printer control panel for 5 seconds EN Resetting the printer 61 62 Chapter 5 Troubleshooting the printer EN EN service and support This chapter provides information on the following topics Availability Obtaining hardware service Guidelines for repacking the printer Service information form HP Support Worldwide sales and service offices 63 Availability HP provides a variety of service and support options around the world Availability of these programs will vary depending upon your location Obtaining hardware service If your hardware should fail during the warranty period HP offers the following support options e HP repair services HP will arrange to pick up the unit repair it and return it to you within 5 10 days depending on your location e HP authorized service provider You can return the unit to a local authorized service dealer e Express Exchange HP provides a reconditioned permanent replacement printer to you on the next working day for calls received before 2 p m Pacific Standard Time U S and Canada only 64 Chapter 6 Service and support EN Guidelines for repacking the printer CAUTION CAUTION EN If possible include print samples and 5 10 sheets of paper or other media that did not print correctly Remov
22. printer to the edge of the desk to accommodate the scanner check the printer cable and power connections to ensure they are securely fastened You may need to reset the printer after clearing a paper jam See Resetting the printer Note Remove all paper from the paper input tray and straighten the stack when new paper is added 56 Chapter 5 Troubleshooting the printer EN Paper jam removing torn pieces of paper sometimes a piece of jammed paper can tear when being removed Use the following procedure to remove any small pieces of paper left in the printer 1 Make sure the toner cartridge is installed and the printer door is closed 2 Turn the printer off and then back on As the printer restarts the rollers will advance the piece s of paper Note Printers powered by 220 240 volts can be turned off and on with the switch See Turning the power off 3 Open the printer door and remove the toner cartridge Remove the piece s of paper Reinstall the toner cartridge and close the printer door If the paper does not come out repeat steps 1 through 5 EN Clearing printer paper jams 57 Changing the pickup roller If the printer regularly mispicks no paper is fed through or more than one sheet feeds through you may need to change or clean the pickup roller See Accessories and ordering information to order a new pickup roller 1 Unplug the power cord from the printer and then
23. supplies etc What needs to be done 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Can you make the failure reoccur 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Please provide manufacturer and model numbers Personal Computer Modem Network 4 Additional comments 66 Chapter 6 Service and support EN HP Support EN Thank you for your purchase Along with your product you receive a variety of support services from Hewlett Packard and our support partners that are designed to give you the results you need quickly and professionally Please have the model number serial number date of purchase and description of the problem ready for your HP Support representative The following support information is available e Customer Support and product repair assistance U S and Canada European Customer Support Center Online services Obtaining software utilities and electronic information HP direct ordering for accessories or supplies HP Support Assistant compact disc HP service information HP SupportPack HP FIRST Customer Support and product repair assistance U S and Canada Call 1 208 323 2551 Monday through Friday from 6 am to 10 pm and Saturday from 9 am to 4 pm Mountain Time free of charge during the warranty period Ho
24. 1 512 5202 44 171 512 5202 32 2 626 8806 31 20 606 8751 33 01 43 62 3434 32 2 626 8807 41 84 880 1111 49 180 525 8143 43 1 0660 6386 47 2211 6299 45 3929 4099 358 9 0203 47288 46 8 619 2170 EN EN Italian ltaly Spanish Spain Portuguese Portugal 39 2 264 10350 34 90 232 1123 351 1 441 7199 In country region support numbers If you require support after your warranty has expired additional product repair services or if your country region is not listed below see Worldwide sales and service offices Argentina Australia Brazil Canada China Chile Czech Republic Greece Hong Kong Hungary India Indonesia Korea Korea outside Seoul call Malaysia Mexico Mexico City Mexico outside Mexico City New Zealand Philippines Poland Portugal 787 8080 61 3 272 8000 022 829 6612 1 905 206 4663 86 10 65053888 5959 800 360999 42 2 471 7321 30 1 689 6411 852 800 96 7729 36 1 343 0310 91 11 682 6035 91 11 682 6069 62 21 350 3408 82 2 3270 0700 82 080 999 0700 60 3 295 2566 01 800 22147 01 800 90529 64 9 356 6640 63 2 894 1451 48 22 37 5065 351 1 301 7330 me ON NS s mmm mm mm im me mmm iit SA SA ee ee SA NSAN HP Support 69 Russia Singapore Taiwan Thailand Turkey 70 Chapter 6 Service and support 7
25. 1 41 Joseph Street Blackburn VIC 3130 Phone 61 3 272 2895 Fax 61 3 898 7831 Hardware Repair Center Phone 61 3 272 8000 Extended Warranty Support Phone 61 3 272 2577 Customer Information Center Phone 61 3 272 8000 Austria Hewlett Packard GmbH Lieblgasse 1 A 1222 Vienna Phone 43 1 25000 555 Fax 43 1 25000 500 Belgium Hewlett Packard Belgium S A NV Boulevard de la Woluwe Woluwedal 100 102 B 1200 Brussels Phone 32 2 778 31 11 Fax 82 2 763 06 13 Brazil Edisa Hewlett Packard SA Alameda Rio Negro 750 06454 050 Alphaville Barueri SP Phone 55 11 7296 8000 Canada Hewlett Packard Canada Ltd 17500 Trans Canada Highway South Service Road Kirkland Qu bec H9J 2X8 Phone 1 514 697 4232 Fax 1 514 697 6941 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5G1 Phone 1 905 206 4725 Fax 1 905 206 4739 Chile Hewlett Packard de Chile Avenida Andres Bello 2777 of 1 Los Condes Santiago Chile China China Hewlett Packard Co Ltd Level 5 West Wing Office China World Trade Center No 1 Jian Guo Men Wai Avenue Beijing 100004 Phone 86 10 6505 3888 x 5450 Fax 86 10 6505 1033 Hardware Repair Center and Extended Warranty Support Phone 86 10 6262 5666x 6101 2 86 10 6261 4167 Colombia Hewlett Packard Colombia Calle 100 No 8A 55 Torre C Oficina 309 Bogota Colombia Worldwid
26. Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 82 Appendix A Printer specifications EN Environmental Product Stewardship Program EN Protecting the Environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment This HP LaserJet printer eliminates Ozone production The printer uses charging rollers in the electroohotographic process and therefore generates no appreciable ozone gas O3 This HP LaserJet printer design reduces Energy consumption Energy usage drops to as little as 6 W while in low power PowerSave mode Not only does this save natural resources but it also saves money without affecting the high performance of this printer This product qualifies for ENERGY STAR ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S EPA TA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency Toner consumption
27. EconoMode uses significantly less toner which may extend the life of the toner cartridge Paper use Depending on the type of software program in use you can request for a number of pages of your document to be printed on one page of paper This N up printing practice and the printer s manual duplexing feature which provides two sided printing can reduce paper usage and the resulting demands on natural resources Environmental Product Stewardship Program 83 The design of this HP LaserJet printer facilitates the recycling of Plastics Plastic parts have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer s life HP toner cartridges In many countries regions this product s toner cartridge drum can be returned to HP through the HP Planet Partners Toner Cartridge Recycling Program This easy to use program is available in over 20 countries regions Multi lingual program information and instructions are included in every new HP Toner Cartridge box HP Cartridge Recycling Program information Since 1990 the HP LaserJet Toner Cartridge Recycling Program has collected more than 12 million used toner cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet toner cartridges go to a collection center and then they are bulk shipped to our recycling partners who disassemble the cartridge parts for recycling After
28. G HEWLETT PACKARD Expanding Possibilities X Ko RIA RIA HP LaserJet 1100 Printer User Guide Copyright Hewlett Packard Company 2002 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Publication number C4224 90967 Second Edition January 2002 Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 U S A Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information Trademark Credits Adobe is a trademark of Adobe Systems Incorporated CompuServe is a U S trademark of CompuServe Inc Windows and Windows NT are U S registered trademarks of Microsoft Corporation ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency EN Contents 1 Getting to know the printer Printer features and benefits 0 0 00 cee eee 2 Print with excellent quality 0 0 0 0 0 0 0 cece eee 2 Save Money 2 ec ee eee eee 2 Crea
29. Ltd Paharpur Business Centre 21 Nehru Place New Delhi 110 019 Phone 91 11 647 2311 Fax 91 11 646 1117 Hardware Repair Center and Extended Warranty Support Phone 91 11 642 5073 91 11 682 6042 Italy Hewlett Packard Italiana SpA Via Giuseppe di Vittorio 9 Cernusco Sul Naviglio l 20063 Milano Phone 39 2 921 21 Fax 39 2 921 04473 EN Korea Hewlett Packard Korea 25 12 Yoido dong Youngdeungpo ku Seoul 150 010 Phone 82 2 769 0114 Fax 82 2 784 7084 Hardware Repair Center Phone 82 2 3270 0700 82 2 707 2174 DeskJet 82 2 3270 0710 Hardware Extended Warranty Support Phone 82 2 3770 0365 Bench 82 2 769 0500 Onsite Latin American Headquarters 5200 Blue Lagoon Drive Suite 950 Miami FL 33126 USA Phone 1 305 267 4220 Mexico Hewlett Packard de M xico S A de C V Prolongaci n Reforma No 700 Lomas de Santa Fe 01210 M xico D F Phone 01 800 22147 Outside Mexico City Phone 01 800 90529 Middle East Africa ISB HP Response Center Hewlett Packard S A Rue de Veyrot 39 PO Box 364 CH 1217 Meyrin Geneva Switzerland Phone 41 22 780 4111 Netherlands Hewlett Packard Nederland BV Startbaan 16 NL 1187 XR Amstelveen Postbox 667 NL 1180 AR Amstelveen Phone 31 020 606 87 51 Fax 31 020 547 7755 New Zealand Hewlett Packard NZ Limited Ports of Auckland Building Princes Wharf Quay Street
30. PO Box 3860 Auckland Phone 64 9 356 6640 Fax 64 9 356 6620 Hardware Repair Center and Extended Warranty Support Phone 64 9 0800 733547 Customer Information Center Phone 64 9 0800 651651 Norway Hewlett Packard Norge A S Postboks 60 Sk yen Drammensveien 169 N 0212 Oslo Phone 47 2273 5600 Fax 47 2273 5610 Poland Hewlett Packard Polska Al Jerozolimskic 181 02 222 Warszawa Phone 48 22 608 77 00 Fax 48 22 608 76 00 Russia AO Hewlett Packard Business Complex Building 2 129223 Moskva Prospekt Mira VVC Phone 7 95 928 6885 Fax 7 95 974 7829 Singapore Hewlett Packard Singapore Sales Pte Ltd 450 Alexandra Road Singapore 119960 Phone 65 275 3888 Fax 65 275 6839 Hardware Repair Center and Customer Information Center Phone 65 272 5300 Extended Warranty Support Phone 65 272 5333 Worldwide sales and service offices 77 Spain Hewlett Packard Espanola S A Carretera de la Coru a km 16 500 E 28230 Las Rozas Madrid Phone 34 1 626 1600 Fax 34 1 626 1830 Sweden Hewlett Packard Sverige AB Skalholtsgatan 9 S 164 97 Kista Phone 46 8 444 2000 Fax 46 8 444 2666 Switzerland Hewlett Packard Schweiz AG In der Luberzen 29 CH 8902 Urdorf Zurich Phone 41 084 880 11 11 Fax 41 1 753 7700 Taiwan Hewlett Packard Taiwan Ltd 8th Floor 337 Fu Hsing North Road Taipei 10483 Phone 886 02 717 0055
31. Packard software license agreement e Hewlett Packard limited warranty statement e Limited warranty for toner cartridge life 103 Hewlett Packard software license agreement ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP License Grant HP grants you a license to use one copy of the Software Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all c
32. Reset Printer initialization The printer memory is being reset and all previously sent print jobs are being purged Or a printer initialization is taking place All lights blink for 1 2 of a second or longer if initializing Fatal error All lights are on 40 Chapter 5 Troubleshooting the printer Check the following The printer door is closed The toner cartridge is correctly installed in the printer See Changing the toner cartridge There are no paper jams See Clearing printer paper jams Load paper into the printer See Loading paper into the printer The page being printed may have been too complex for the memory capacity of the printer See Memory DIMMs to add memory Press and release the Go button to print No action is necessary However you can reset the printer if you press and hold the Go button for 5 seconds Reset the printer Turn the printer off and then back on Contact HP Support See HP Support EN EN Error messages on screen Error messages on screen Error Message Solution Printer not responding error writing to LPT1 Cannot access port in use by another application Verify the following Ready light is on Power cord and parallel cable are correctly connected Try the following Disconnect and reconnect the power cord and parallel cable at both ends Use another IEEE 1284 compliant parallel cable
33. SALE OF THIS PRODUCT TO YOU Limited warranty for toner cartridge life 109 110 Appendix D Warranty and licensing EN EN Accessories and ordering information You can increase the capabilities of the printer with optional accessories and supplies Use accessories and supplies specifically designed for the HP LaserJet 1100 Printer and the HP LaserJet 1100A PrinterZCopierScanner to ensure optimum performance 111 Ordering information Item Description or Use Order Number Printer Dual in line memory Boosts the ability of the printer to memory module DIMM handle complex print jobs Maximum add on 16 MB Available DIMMs 4 MB C4135A 8 MB C4136A 16 MB C4137A Cables and Parallel cables Method of connectivity from printer to interface PC accessories 2Meter IEEE 1284 cable C2945A 3 Meter IEEE 1284 cable C2946A Copier Scanner for Attachable scanner exclusively for the C4221A the HP LaserJet HP LaserJet 1100 printer 1100 Printing HP Multi purpose HP brand paper for a variety of HPM1120 supplies paper uses 1 box of 10 reams 500 sheets each To order a sample in the U S call 1 800 471 4701 HP LaserJet paper Premium HP brand paper for use with HPJ1124 HP LaserJet printers 1 box of 10 reams 500 sheets each To order a sample in the U S call 1 800 471 4701 Toner cartridge Replacement toner cartridge for the C4092A HP LaserJet 1100 Toner Replacement HP precision toner C4092A cartridge cartri
34. acle Memory door Parallel port Printer components 3 Note Printer control panel The printer control panel is comprised of two lights and one lighted button These lights produce patterns that identify the status of your printer Go button and light Ready light Attention light e Go button and light Press and release to print a self test page or when in manual feed mode or press and hold for 5 seconds to reset the printer e Ready light Indicates the printer is ready to print e Attention light Indicates printer initialization reset and errors See Printer light patterns for functional descriptions of all the light patterns 4 Chapter 1 Getting to know the printer EN Note EN Printer paper input trays Rear paper input tray The paper input tray located closest to the back of the printer can hold up to 125 sheets of 20 Ib paper or it can hold multiple envelopes Front single sheet paper input tray The single sheet paper input tray should be used when feeding single pages or media such as envelopes You can print the first page on different media than the rest using the single sheet paper input tray The printer will automatically priority feed print from the single sheet paper input tray before printing from the paper input tray Printer paper guides Both input trays have paper guides Paper guides are used to ensure the paper is correctly fed into the printer
35. and that the print is not skewed crooked text on the page When loading paper adjust the paper guides to match the width of the paper being printed Printer components 5 6 Chapter 1 Getting to know the printer Printer paper output paths Paper output bin The paper output bin is located on the front of the printer Printed paper will be collected here in the correct sequence when the paper output lever is in the up position Use the output bin when printing large collated documents or when copying documents so that the Original is separated from the copies Straight through paper output path The straight through paper output path is useful when printing envelopes transparencies heavy media or anything that tends to curl when printed Printed paper will stack in reverse order with the paper output lever down EN Printer door Open the printer door to access the toner cartridge clear jams and clean the printer The printer door is located on the front of the printer Open and close the printer door by firmly grasping the top left and right sides of the printer door and pulling it towards you Note If the scanner is attached it may be necessary to move the printer to the edge of your workstation before opening the printer door in order to get the full range of motion EN Printer components 7 Choosing paper and other media Note HP LaserJet printers produce excellent print quality documents You can print
36. ault settings Recycling toner cartridges To install a new HP toner cartridge see Changing the toner cartridge or follow the instructions included in the toner cartridge box Also see the recycling information on the toner cartridge box and HP Cartridge Recycling Program information Saving toner To save toner select the EconoMode option in your printer properties settings EconoMode Save Toner allows the printer to use less toner on each page Selecting this option will extend the life of the toner cartridge and reduce your cost per page but will reduce print quality See Print using EconoMode save toner 34 Chapter 4 Managing the toner cartridge EN Redistributing toner When toner is low faded or light areas may appear on a printed page You may be able to temporarily improve print quality by redistributing the toner The following procedure may allow you to finish the current print job before replacing the toner cartridge Note lf the scanner is attached it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion 1 Open the printer door and remove the toner cartridge from the printer CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it with a sheet of paper 2 Gently shake the toner cartridge from side to side to redistribute the toner CAUTION
37. ce reloaded page one should be oriented upside down and located closest to the back of the printer The printed side should be facing toward the back of the printer Click OK on screen and then wait for the pages to print EN Manual duplex special heavy media card stock For heavy media card stock etc use the straight through output path 1 Adjust the paper output lever to the down position 2 Access the printer properties See Printer properties driver On the Finishing tab click Manual Duplex special and then click OK Print the document 3 After side one has been printed remove the remaining paper from the paper input tray and set it aside until after you finish your manual duplexing job 4 Gather up the printed pages from side one flip the stack and then straighten the stack before placing it back in the paper input tray Once reloaded page one should be oriented upside down and located closest to the front of the printer The printed side should be facing toward the back of the printer Click OK on screen and then wait for the pages to print EN Printing on both sides of the paper manual duplexing 25 Printing watermarks The watermark option allows you to print text underneath in the background of an existing document For example you may want to have large gray letters reading draft or confidential printed diagonally across the first page or all pag
38. conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Compliance Information ONLY contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stra e 130 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 86 Appendix A Printer specifications EN WARNING EN Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making
39. dge 112 Appendix E Accessories and ordering information EN Ordering information continued Item Description or Use Order Number Supple mentary documen tation Replacement parts EN HP LaserJet Printer A guide to using paper and other print 5021 8909 Family Paper Specification Guide HP LaserJet 1100A PrinterZCopierScan ner hard copy user guide Paper pick up roller Input paper support for the printer Output paper support for the printer Input paper support for the scanner media with HP LaserJet printers A printed and bound user guide for the HP LaserJet 1100A PrinterZcopierZscanner use printer and copier scanner Used to pick the paper from the paper input tray and advance it through the printer Used to stabilize the paper once it is loaded into the paper input tray Used to stabilize paper once it is printed Used to stabilze paper once it is loaded into the scanner C4218 90937 RF5 2826 OOOCN RB2 4020 OOOCN RB2 4021 OOOCN RB2 4021 OOOCN 113 114 Appendix E Accessories and ordering information EN Index A Accessories and ordering information 111 part numbers 112 B Best quality printer setting 31 Booklets printing 28 C Cancel print job 30 Cards printing 20 Cleaning printer 51 53 printer paper path 53 Compatibility LaserJet III 31 Components printer 3 7 Control panel printer 4 Customer support 70 D Default setti
40. different kind or brand of paper e The toner cartridge may be defective See Managing the toner cartridge If these steps do not correct the problem contact an HP authorized dealer or service representative Vertical lines e The photosensitive drum inside the toner cartridge has probably been scratched Install a new HP toner cartridge See Changing the toner cartridge 48 Chapter 5 Troubleshooting the printer EN AaBboCc AaBboCc AaBbCc AaBbCc AaBboCc AaBboCc AaBhCc AQBhyCc AQGBkCc AaBboCc AaBe ec AaBbC AQBbCC_ AaBbC AaBbCc_ AaBbCce EN Gray background Decrease the print density setting This will decrease the amount of background shading Access this setting under Printer properties driver Change the paper to a lighter basis weight See Printer paper specifications Check the printer s environment very dry low humidity conditions can increase the amount of background shading Install a new HP toner cartridge See Changing the toner cartridge Toner smear lf toner smears appear on the leading edge of the paper the paper guides may be dirty Wipe the paper guides with a dry lint free cloth See Printer components or Cleaning the printer Check the paper type and quality Try installing a new HP toner cartridge See Changing the toner cartridge Loose toner Clean the inside of the pri
41. does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use 5 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or d improper site preparation or maintenance 6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province 106 Appendix D Warranty and licensing EN 7 EN TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES
42. e 13 14 Chapter 1 Getting to know the printer EN EN Printing media This chapter provides information on the following topics e Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards 15 Printing transparencies Only use transparencies recommended for use in laser printers such as HP transparency film See Printer paper specifications CAUTION Inspect the transparencies to ensure they are not wrinkled or curled and that they do not have any torn edges 1 Adjust the paper output lever to the down position 2 Load with the top down and the side to be printed rough side facing toward the front of the printer Adjust the paper guides 3 Print and then remove the transparencies from the front of the printer to prevent them from sticking together Place the printed transparencies on a flat surface 16 Chapter 2 Printing media EN Printing envelopes CAUTION EN Only use envelopes recommended for laser printers See Printer paper specifications 1 2 Adjust the paper output lever to the down position Load with the narrow stamp side down and the side to be printed facing toward the front of the printer Adjust the paper guides to fit the envelope Select the correct envelope size in the software application This setting can be accessed through the printer properties See Printer properties driver Print Printing envelopes 17
43. e and retain any DIMMs memory installed in the printer See Removing DIMMs Remove the scanner Remove and retain any cables and optional accessories installed in the printer Static electricity can damage DIMMs When handling DIMMs either wear a grounded antistatic wrist strap or frequently touch the surface of the DIMMs antistatic package then touch bare metal on the printer Remove and retain the toner cartridge To prevent damage to the toner cartridge store the cartridge in its original packing material or store it so that it is not exposed to light Use the original shipping container and packing material if possible Shipping damage as a result of inadequate packing is your responsibility f you have already disposed of the printer s packing material contact a local mailing service for information on repacking the printer Include a completed copy of the Service information form See Service information form HP recommends insuring the equipment for shipment Guidelines for repacking the printer 65 Service information form Service information form Who is returning the equipment Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions What is being sent Model number Serial number Please attach any relevant printouts when returning equipment Do not ship accessories that are not required to complete the repair manuals cleaning
44. e loading such as bond or recycled check the label on the package of paper Some paper causes print quality problems jamming or damage to the printer Symptom Problem with Paper Solution Poor print quality or toner Too moist too rough too Try another kind of paper adhesion smooth or embossed faulty between 100 250 Sheffield Problems with feeding paper lot 4 6 moisture content Dropouts jamming curl Stored improperly Store paper flat in its moisture proof wrapping Increased gray background Too heavy Use lighter paper shading Excessive curl Too moist wrong grain Use long grain paper Problems with feeding direction or short grain Print using the straight construction through ouput path Jamming damage to printer Cutouts or perforations Do not use paper with cutouts or perforations Problems with feeding Ragged edges Use good quality paper Note EN Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography Do not use raised letterhead The printer uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with the printer temperature 392 F or 200 C for 0 1 second Guidelines for using paper 91 Labels Label construction When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 392
45. e products which prove to be defective or refund the purchase price If possible please attach a printout sample illustrating what the defective cartridge is printing What does this warranty not cover The warranty does not cover cartridges which have been refilled are emptied are abused are misused or are tampered with in any way How do return the faulty cartridge In the event the cartridge proves to be defective complete the service Information Form and attach a print sample illustrating the defect Return the form and cartridge to the place of purchase where the cartridge will be replaced 108 Appendix D Warranty and licensing EN EN How does State Province or Country Law apply This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state province to province or country to country This limited warranty is the sole warranty on the HP toner cartridge and supersedes any other warranty relating to this product IN NO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
46. e sales and service offices 75 Czech Republic Hewlett Packard s r o Novodvorsk 82 CZ 14200 Praha 4 Phone 42 2 613 07111 Fax 42 2 471 7611 Denmark Hewlett Packard A S Kongevejen 25 DK 3460 Birker d Denmark Phone 45 3929 4099 Fax 45 4281 5810 Far East Region Hewlett Packard Asia Pacific Ltd 17 21 F Shell Tower Times Square 1 Matheson Street Causeway Bay Hong Kong Phone 852 2599 7777 Fax 852 2506 9261 Hardware Repair Center Phone 852 2599 7000 Extended Warranty Support Phone 852 2599 7000 Customer Information Center Phone 852 2599 7066 Finland Hewlett Packard Oy Piispankalliontie 17 FIN 02200 Espoo Phone 358 9 887 21 Fax 358 9 887 2477 France Hewlett Packard France 42 Quai du Point du Jour F 92659 Boulogne Cedex Phone 33 146 10 1700 Fax 33 146 10 1705 76 Chapter 6 Service and support Germany Hewlett Packard GmbH Herrenberger Stra e 130 71034 B blingen Phone 49 180 532 6222 49 180 525 8143 Fax 49 180 531 6122 Greece Hewlett Packard Hellas 62 Kifissias Avenue GR 15125 Maroussi Phone 30 1 689 6411 Fax 30 1 689 6508 Hungary Hewlett Packard Magyarorsz g Kft Erzs bet kir lyn tja 1 c H 1146 Budapest Phone 36 1 461 8111 Fax 36 1 461 8222 Hardware Repair Center Phone 36 1 343 0312 Customer Information Center Phone 36 1 343 0310 India Hewlett Packard India
47. eb 71 T Toner EconoMode save toner 31 redistributing 35 Toner cartridge changing 36 managing 33 recycling 34 save toner EconoMode 34 Transparencies printing 16 Troubleshooting print quality 46 50 printer 37 error messages 41 finding the solutions 38 image defects 46 light patterns 39 paper handling 43 paper jams 54 EN Index 117 118 Index EN G HEWLETT PACKARD Expanding Possibilities Copyright 2002 Hewlett Packard Co Manual Part No C4224 90967 C4224 90967
48. ed the computer is still sending the job to the printer Either delete the job from the print queue or wait until the computer has finished sending data The printer will return to the Ready state 30 Chapter 3 Printing tasks EN Changing print quality settings Note Print quality settings affect such things as how light or dark the print on the page is and the style in which you would like graphics printed You can change the settings in printer properties to accommodate the types of jobs you are printing The possible settings are as follows e Best Quality e Faster Printing e LaserJet II Compatibility e Custom e EconoMode Save Toner These settings can be accessed on the Finishing tab under Print Quality settings in the printer properties To change the print quality settings for all future print jobs access the properties through the Start menu in your system tray To change the print quality settings only for the current software application use access the properties through the Print Setup menu in the application from which you are printing See Printer properties driver Print using EconoMode save toner Note EN An excellent way to extend the life of your toner cartridge is by using EconoMode EconoMode uses substantially less toner than normal printing The printed image is much lighter but is adequate for printing drafts or proofs To enable EconoMode access the printer Properties On the Finish
49. enefits Printer components Choosing paper and other media Loading paper into the printer Turning the power off Voltage conversions Accessing printer properties driver and help Printing a self test page Note For installation instructions see the HP LaserJet Quick Reference Guide that came with your printer EN Printer features and benefits Congratulations on the purchase of your new printer You can Print with excellent quality Print at 600 dots per inch dpi with Resolution Enhancement technology REt Save money e Use EconoMode to save toner e Print on both sides of the paper to save paper manual duplexing e Print multiple pages on a single sheet of paper to save paper N up printing Create professional documents e Protect your documents by using Watermarks such as confidential e Print Booklets This feature enables you to easily print the pages required to create cards or books Once printed all you have to do is fold and staple the pages e Print the first page on different paper media than the following pages 2 Chapter 1 Getting to know the printer EN Printer components RON EN OoN AWN Printer control panel Paper supports Paper input tray Single sheet paper input tray priority feed Paper guides Paper output lever Straight through output path Printer door Paper output bin Power switch 220 240 volt printers Power recept
50. er properties help system by opening the printer properties and then clicking on the Help button Online help The HP LaserJet 1100 online help includes information for all of the printing copying and scanning software applications To access the HP LaserJet 1100 Online Help use any of the three methods below e Program Group e Windows 9x amp NT 4 0 Click Start Programs HP LaserJet 1100 and then LaserJet 1100 Online Help e Windows 3 1x From the Program Manager double click the HP LaserJet 1100 icon and then double click LaserJet 1100 Online Help The Document Assistant is not available for Windows 3 1x operating systems e Document Assistant Click Tools and then click Help e LaserJet Document Desktop Click Help from the main menu 12 Chapter 1 Getting to Know the printer EN Printing a self test page Among other items a self test page provides all of the printer configuration settings scanner attachment verification a sample of the print quality and provides information for printer page counts as well as scan and copy page counts A self test page can also help you verify the printer is printing correctly To print a self test page press and release the Go button on the printer control panel while the printer is in the Ready state If the printer is in PowerSave mode press and release the Go button once to awaken it and then press and release the Go button a second time EN Printing a self test pag
51. eriradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasersateilylle laitteen ollessa toiminnassa Ala katso sateeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luokan 3B laser 88 Appendix A Printer specifications EN EN Paper specifications This chapter provides information on the following topics e Printer paper specifications Supported paper sizes printer e Guidelines for using paper 89 Printer paper specifications HP LaserJet printers produce excellent print quality This printer accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies vellum and custom size paper Properties such as weight grain and moisture content are important factors affecting printer performance and output quality The printer can use a variety of paper and other print media in accordance with the guidelines in this manual Paper that does not meet these guidelines may cause the following problems e Poor print quality Increased paper jams e Premature wear
52. es of a document Accessing the watermark feature 1 From your software application access the printer properties see Printer properties driver 2 On the Finishing tab you can specify the type of Watermark you would like to have printed on your document 26 Chapter 3 Printing tasks EN Printing multiple pages on a single sheet of paper N up printing You can select the number of pages you want to print on a single sheet of paper If you choose to print more than one page per sheet the pages will appear decreased in size and will be arranged on the sheet in the order that they would otherwise be printed Specify up to 9 pages per sheet of paper 11213 1 456 1 2 7 819 Accessing the multiple pages per sheet feature 1 From your software application access the printer properties See Printer properties driver 2 On the Finishing tab and Document Options you can specify the number of Pages per sheet that you would like to have printed EN Printing multiple pages on a single sheet of paper N up printing 27 Printing booklets You can print booklets on letter legal executive or A4 size paper 1 Load the paper and then adjust the paper output lever to the up position 2 From your software application access the printer properties See Printer properties driver On the Finishing tab click Booklet p
53. from the Temp subdirectories For example the subdirectory C Windows Temp Print at 300 dpi rather than 600 dpi Use an alternate print driver printer software such as software for the HP LaserJet Ill Note Using a different driver will remove access to some product features EN EN Paper handling problems Paper handling problems Problem Solution Paper jam Print is skewed crooked More than one sheet of paper feeds through the printer at one time Printer does not pull paper from the paper input tray Printer made my paper curl The printer does not output the printed paper to the correct path Verify you are printing with paper that meets specifications See Printer paper specifications Verify you are printing with paper that is not wrinkled folded or damaged See Clearing printer paper jams Adjust the paper guides to the width of the paper being printed and try reprinting See Printer paper guides or Loading paper into the printer See Page skew The paper input tray may be overfilled See Loading paper into the printer Verify the paper is not wrinkled folded or damaged Verify the printer is not in Manual Feed mode See Printer light patterns The pickup roller may be dirty or damaged See Cleaning the pickup roller or Changing the pickup roller Adjust the paper output lever to the down position to print using the st
54. ia HP Support 71 Obtaining software utilities and electronic information Obtain printer drivers U S and Canada Phone 1 805 257 5565 Mail Hewlett Packard Co P O Box 907 santa Clara CA 91380 9007 U S A Asia Pacific countries regions Contact Fulfill Plus at 65 740 4477 Hong Kong Indonesia Philippines Malaysia or Singapore For Korea call 82 2 3270 0805 or 82 2 3270 0893 Australia New Zealand and India For Australia and New Zealand call 61 2 565 6099 For India call 91 11 682 6035 Europe Call 44 142 986 5511 72 Chapter 6 Service and support EN EN HP direct ordering for accessories or supplies Call 1 800 538 8787 U S or 1 800 387 3154 Canada HP Support Assistant compact disc This support tool offers a comprehensive online information system designed to provide technical and product information on HP products To subscribe to this quarterly service in the U S or Canada call 1 800 457 1762 In Hong Kong Indonesia Malaysia or Singapore call Fulfill Plus at 65 740 4477 HP service information To locate HP Authorized Service Providers call 1 800 243 9816 U S or 1 800 387 3867 Canada HP SupportPack Call 1 800 835 4747 U S only All other locations contact your authorized dealer HP FIRST HP FIRST fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product Call from any to
55. in or path pull it until it is fully removed If the page cannot be removed in this way see Removing a jammed page Note Loose toner may remain in the printer after a paper jam This will clear after a few sheets have printed 54 Chapter 5 Troubleshooting the printer EN Removing a jammed page If the scanner is attached to the printer you may need to pull the printer to the edge of the work space so the door hangs over the edge to enable full door extension 1 Open the printer door If the paper can be removed without removing the toner cartridge do so see step 3 Otherwise continue with step 2 2 Remove the toner cartridge and place it aside covering it witha sheet of paper CAUTION Paper jams in this area may result in loose toner on the page If you get any toner on your clothes wash them in cold water Hot water will permanently set the toner into fabric CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a sheet of paper Continued on next page Clearing printer paper jams 55 3 With both hands grasp the side of the paper that is most visible this includes the middle and then carefully pull it free from the printer Note If the paper tears see Paper jam removing torn pieces of paper 4 When the jammed paper has been removed replace the toner cartridge and close the printer door Note If you had to move the
56. ing tab under Print Quality click EconoMode To enable EconoMode for all future jobs see Printer properties driver Changing print quality settings 31 32 Chapter 3 Printing tasks EN EN Managing the toner cartridge This chapter provides information on the following subjects e HP toner cartridges e Redistributing toner Changing the toner cartridge 33 HP toner cartridges Note CAUTION HP policy on non HP toner cartridges Hewlett Packard Company cannot recommend use of non HP toner cartridges either new refilled or remanufactured Since they are not HP products HP cannot influence their design or control their quality Warranty does not apply to defects resulting from software interfacing parts or supplies not supplied by HP Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it The shelf life of a cartridge in an unopened package is approximately 2 5 years The shelf life of a cartridge in an opened package is approximately 6 months To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Toner cartridge life expectancy The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage an HP LaserJet 1100 toner cartridge lasts an average of 2 500 pages This assumes the print density is set to 3 and EconoMode is off These are the def
57. inter will perform a reset Paper will feed through the printer Note After holding the GO button for 20 seconds each of the three printer lights will blink until the cleaning process is complete EN Cleaning the printer 53 Clearing printer paper jams Occasionally paper becomes jammed during a print job Some of the causes include the following e The paper input trays are loaded improperly or overfilled See Loading paper into the printer e The paper output path is changed during rather than before a print job e Media that does not meet HP specifications is used See Printer paper specifications Note Always remove all paper from the paper input tray and straighten the stack when new paper is added This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams See the sticker which you placed on the printer while setting up the hardware You will be notified of a paper jam by an error in the software and the printer control panel lights See Printer light patterns Typical paper jam locations e Toner cartridge area See Removing a jammed page e Paper input tray areas If the page is still sticking out of the paper input tray pull the page from the paper input tray until it is fully removed If the page cannot be removed in this way see Removing a jammed page e Paper output paths If the page is sticking out of the paper output b
58. kles or creases Improving print quality 47 Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc AQBOCC AQBOCG AQBOGE AQBBGE AGBDCE AQ AQ AQ AQ AA BoCc BoCc BbCC ROCC BoCc Note Aa Aa Aad Aa Aa BoCc BoCc BoCc BoCc BoCc Correcting print defects Light print or fade e The toner supply is low You may be able to temporarily extend the toner cartridge life See Managing the toner cartridge e The paper may not meet HP s paper specifications for example the paper is too moist or too rough See Printer paper specifications elf the whole page is light the print density adjustment is too light or EconoMode may be on Adjust the print density and disable EconoMode within the printer properties See Print using EconoMode save toner Toner specks e The paper may not meet HP s paper specifications for example the paper is too moist or too rough See Printer paper specifications e The printer may need to be cleaned See Cleaning the printer or Cleaning the printer paper path Dropouts e A single sheet of paper may be defective Try reprinting the job e The moisture content of the paper is uneven or the paper has moist spots on its surface Try printing with new paper See Printer paper specifications e The paper lot is bad The manufacturing processes can cause some areas to reject toner Try a
59. ngs print quality 31 printer properties driver 11 DIMM installation 98 removal 101 Duplexing 23 Duplexing card stock 25 E EconoMode 31 Envelopes printing 17 Error messages printer light patterns 39 on screen 41 EN F Faster printing printer setting 31 H Help online 12 HP FIRST 73 Image defects printer 46 Image defects printer dropouts 48 gray background 49 light print or fade 48 loose toner 49 misformed characters 50 page skew 50 toner smear 49 toner specks 48 vertical lines 48 vertical repetitive defects 49 wrinkles or creases 50 Installation printer 1 J Jams printer 54 L Labels printing 18 Letterhead printing 19 Light patterns printer 39 Index 115 Manual duplexing 23 Manual duplexing card stock 25 Manual feed 22 Media cards printing 20 envelopes printing 17 labels printing 18 letterhead printing 19 printer choosing 8 specifications 8 89 transparencies printing 16 Memory DIMM available 100 installation 98 removal 101 testing 100 Multiple pages per sheet printing 27 N N up printing 27 O Online help printer 12 P Paper choosing 8 89 loading printer 9 specifications printer 90 95 supported sizes and types printer 8 Paper handling printer troubleshooting 43 Paper jam printer clearing 54 Power printer turn off 10 voltage conversions 10 Precautions printer paper jams 54 Print quality settings 31 troubleshooting 46 50 116 Index Printer
60. nsion Print resolution Duty cycle EN 8 pages per minute letter size paper 125 sheets of regular weight 20 Ib 75 g m paper or up to 10 envelopes 125 sheets of regular weight 20 Ib 75 g m paper 76 x 127 mm 8 x 5 in 216 x 356 mm 8 5 x 14 in 4 MB of ROM and 2 MB of RAM One DIMM slot available for a 4 8 or 16 MB RAM DIMM 600 dots per inch dpi 7 000 single sided pages per month Specifications 81 FCC compliance Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase separation between equipment and receiver Connect equipment to an outlet on a circuit different from that to which the receiver is located e
61. nter See Cleaning the printer Check the paper type and quality See Printer paper specifications Try installing a new HP toner cartridge See Changing the toner cartridge Vertical repetitive defects e The toner cartridge may be damaged If a repetitive mark occurs at the same spot on the page install a new HP toner cartridge see Changing the toner cartridge Internal parts may have toner on them See Cleaning the printer If the defects occur on the back of the page the problem will likely be corrected after a few more printed pages Improving print quality 49 AGBP ALOBLCGS AGBP AOBDOT AGBP AGBP AaBbCc AQBoCc AaBOoCc AGBboCc AaBoCc AakoCc AakbCc AaBboCc AaBboCc AaBbCc Misformed characters If characters are improperly formed producing hollow images the paper stock may be too slick Try a different paper See Printer paper specifications lf characters are improperly formed producing a wavy effect the laser scanner may need service Verify that characters are improperly formed on a self test page If so contact an HP authorized dealer or service representative See Service and support Page skew Make sure the paper or other media is loaded correctly and that the guides are not too tight or too loose against the paper stack See Loading paper into the printer The paper input bin may be too full See L
62. o print 22 Chapter 3 Printing tasks EN Printing on both sides of the paper manual duplexing Note EN To print on both sides of the paper manual duplexing you must run the paper through the printer twice You can print using the paper output bin or the straight through output path HP recommends using the paper output bin for light weight paper Use the straight through output path for any heavy media or media that tends to curl when printed such as envelopes and card stock e Manual duplex using the paper output bin standard e Manual duplex special heavy media card stock Manual duplexing can cause the printer to become dirty more quickly and reduce print quality See Cleaning the printer if the printer becomes dirty Printing on both sides of the paper manual duplexing 23 24 Chapter 3 Printing tasks Manual duplex using the paper output bin standard 1 Adjust the paper output lever to the up position Access the printer properties See Printer properties driver On the Finishing tab click Manual Duplex standard and then click OK Print the document After side one has been printed remove the remaining paper from the paper input tray and set it aside until after you finish your manual duplexing job Gather up the printed pages from side one rotate the stack clockwise and then straighten the stack before placing it back in the paper input tray On
63. oading paper into the printer Check the paper type and quality See Printer paper specifications Curl or wave Check the paper type and quality Both high temperature and humidity will cause paper to curl See Printer paper specifications The paper may have sat for too long in the paper input tray Turn over the stack of paper in the tray Also try rotating the paper 180 in the paper input tray Try printing using the straight through output path See Printer paper output paths Wrinkles or creases Make sure that paper is loaded properly See Loading paper into the printer Check the paper type and quality See Printer paper specifications Try printing using the straight through output path See Printer paper output paths Turn over the stack of paper in the tray or try rotating the paper 180 in the input tray 50 Chapter 5 Troubleshooting the printer EN Cleaning the printer During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing The printer has two cleaning modes that can correct and prevent these types of problems e Cleaning the toner cartridge area e Cleaning the printer paper path EN Cleaning the printer 51 Cleaning the toner cartridge area Cleaning the toner cartridge area is not necessary on a regular basis Before cleaning
64. olution paper size font settings and other settings See Printer properties driver The graphics settings may be unsuitable for your print job Check graphic settings in the printer properties and adjust them as necessary such as resolution See Printer properties driver Try using a different printer driver software such as the driver for the HP LaserJet Ill Note Using a different driver will remove access to some product features Finding the solution 45 Improving print quality This section provides information on the following topics e Image defect examples e Correcting print defects Image defect examples Aa Cc Aa Cc Aa Cc Aa Cc Aa Cc Light print or fade BoCc BoCc BoCc BoCc BoCc Vertical lines 46 Chapter 5 Troubleshooting the printer AQBOCC AaBOCE AQBHCE AQBBCE AQBDCE Toner specks AQBbCc AaGBoCc AaABboCc AaBbCc AaBbCc Gray background AQABDOCC AQBOCC AaBbLCC AQBOCC AQBDCC Dropouts AaBbCc AaBhec AQBkhyCc AQGBkCc AQBboCc Toner smear EN AaQBeec Page skew EN AaBboC amp AQBDOCC AaBoCe AQABbCc_ AaBbCce Vertical repetitive defects AGBP AGBP AGBP AGBP AGBP AOBDC CS AaBbCc AaBboCc KaBloCc AaBloCc AaBobCc Curl or wave Misformed characters AakoCc AQEbCc AQBboCc AQaABloCc AQBboCc Wrin
65. on and then close the printer door EN Note EN Troubleshooting the printer This chapter provides information on the following subjects Finding the solution Improving print quality Cleaning the printer Clearing printer paper jams Resetting the printer See HP s Web site for software and printer driver updates frequently asked questions and additional troubleshooting information See Online services for your specific Web address 37 Finding the solution Use this section to find the solution to common printer problems Pages did not print e Light patterns What light pattern is displayed on the printer control panel See Printer light patterns e Error messages on screen Is there a message on the screen See Error messages on screen e Paper handling Is paper being pulled into the printer incorrectly Are there paper jams See Paper handling problems Pages printed however e The print quality was poor See Improving print quality e The printed pages do not always appear the same as the screen print preview See Printed page is different than what appeared on screen 38 Chapter 5 Troubleshooting the printer EN Printer light patterns Light status legend Symbol for light off Symbol for light on Symbol for light blinking Control panel light messages Light status Condition of the printer Action PowerSave mode Pre
66. on the printer requiring repair For best results use only HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing a large quantity of paper make sure it meets the requirements specified in this user guide and in the HP LaserJet Printer Family Paper Specification Guide To order the guide see Accessories and ordering information Always test paper before purchasing a large quantity CAUTION Using paper outside HP specifications may cause problems for the printer requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements Supported paper sizes printer e Maximum supported paper size 216 by 356 mm 8 5 by 14 in e Minimum supported paper size 76 by 127 mm 3 by 5 in 90 Appendix B Paper specifications EN Guidelines for using paper For best results use conventional 20 Ib 75 g m paper Make sure the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges If you are unsure what type of paper you ar
67. ope rather than diagonal seams This style may be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below Acceptable Unacceptable Guidelines for using paper 93 Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer 392 F 200 C The extra flaps and strips might cause wrinkling creasing or jams Envelope storage Proper storage of envelopes helps contribute to good print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble the envelope may wrinkle during printing 94 Appendix B Paper specifications EN Note EN Card stock and heavy media Many types of card stock can be printed from the paper input tray including index cards and postcards Some card stock performs better than others because its construction is better suited for feeding through a laser printer For optimum printer performance do not use paper heavier than 42 Ib 157 g m Paper that is too heavy might cause misfeeds stacking problems paper jams poor toner fusing poor print quality or excessive mechanical wear Printing on heavier paper may be possible if the tray is not filled to capacity and paper with a smoothness rating of 100 180 Sheffield is used Card stock construction e Smo
68. opies or adaptations You may not copy the Software onto any public network No Disassembly or Decryption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software 104 Appendix D Warranty and licensing EN EN Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252
69. othness 36 42 Ib 135 157 g m card stock should have a smoothness rating of 100 180 Sheffield 16 36 Ib 60 135 g m card stock should have a smoothness rating of 100 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 in of curl e Condition Make sure card stock is not wrinkled nicked or otherwise damaged e Sizes Use only card stock within the following size ranges e Minimum 76 by 127 mm 3 by 5 in e Maximum 312 by 470 mm 12 28 by 18 5 in Card stock guidelines elf cards curl or jam print using the straight through output path Set margins at least 2 mm 0 08 inch away from the edges of the paper Guidelines for using paper 95 96 Appendix B Paper specifications EN EN Memory DIMMs This chapter provides information on the following topics e Installing DIMMs memory e Test DIMM installation e Removing DIMMs 97 Installing DIMMs memory 98 Appendix C Memory DIMMs Adding memory RAM only to the HP LaserJet 1100 will enable you to print more complex print jobs To install DIMMs follow the instructions below CAUTION Handling a DIMM chip memory without wearing a grounded anti static device can damage the DIMM chip 1 Unplug the printer 2 Open the printer memory door by gently pulling out and upward on the bottom edge until the door supports itself 3 Remove the DIMM chip from the anti static bag in which
70. r path 000 Clearing printer paper jamS 2 0 0 cee ee Removing a jammed page 000 c eee eee eee Paper jam removing torn pieces of paper Changing the pickup roller 0 0 0 0 c cee eee Cleaning the pickup roller 0 0000 cee eee Resetting the printer 0 2 0 cee EN EN 6 Service and support AvallaDIy a ee er EERE 64 Obtaining hardware Service 1 0 ee ee ee 64 Guidelines for repacking the printer 005 65 Service information form 0 00 cee eee 66 AP SUDDO esur EErEE ouster ekentde be ose ete E a 67 Customer Support and product repair assistance U S and Canada esrsrssrsirirrr i okra ees 67 European Customer Support Center 68 Online SCWICCS 5 4 0 an eae ee 2 ook ee a ee ee ee 71 Obtaining software utilities and electronic information 72 HP direct ordering for accessories or supplies 73 HP Support Assistant compact disc 0005 73 HP service information 0 000 eee ee ee eee 73 HP SupportPack 0 0 0 0c eee 73 HP PRIR I correnta wean ata yee mecha ete aay Bde ae to ae ed 73 Worldwide sales and service officeS 00005 75 Appendix A Printer specifications SDECHICAHONS 22 us cacuedun da geo e Awe heen weds Be ede Ao ac 80 FCC compliance 2 402 60c5 bien ve bie vesewenddeetacess 82 Environmental Product Stewardship Program
71. r than 76 by 127 mm 3 by 5 in Verify cards are not stuck together before loading 1 Adjust the paper output lever to the down position 2 Load with the narrow side down and the side to be printed facing toward the front of the printer Adjust the paper guides to fit the card 3 Select the correct card size in the software application being used Software settings can override printer properties 4 Print 20 Chapter 2 Printing media EN EN Printing tasks This chapter provides information on the following topics Printing with manual feed Printing on both sides of the paper manual duplexing Printing watermarks Printing multiple pages on a single sheet of paper N up printing Printing booklets Canceling a print job Changing print quality settings Print using EconoMode save toner 21 Printing with manual feed Use manual feed when printing mixed media for example an envelope then a letter then an envelope and so forth Load an envelope in the single sheet paper input tray and load letterhead in the multiple page paper input tray Also use manual feed to protect your privacy when printing to a network printer To print using manual feed you must access the printer properties or printer setup in your software application and select Manual Feed from the Source drop down list See Printer properties driver After the setting has been enabled you must press the Go button blinking each time t
72. raight through output path See Printer paper output paths or Printing media See Curl or wave Adjust the paper output lever to reflect your desired paper output path See Printer paper output paths Finding the solution 43 Printed page is different than what appeared on screen Printed page problems Problem Solution Print job prints The maximum speed of the printer is 8 pages per minute extremely slow which cannot be exceeded This speed is measured using Letter sized paper Letter is a U S standard paper size which is smaller than European A4 Your print job may be very complex Try the following Reduce the complexity of your document reduce the number of multiple graphics and etc Change setting in the printer properties to Faster Printing See Printer properties driver Add printer memory See Installing DIMMs memory Garbled The parallel cable may be loose or defective Try the incorrect or following incomplete text Disconnect the parallel cable and reconnect it Try printing a print job that you know works f possible attach the cable and printer to another computer and try printing a print job that you know works Try using a new IEEE 1284 compliant parallel cable See Accessories and ordering information The wrong printer driver may have been selected while installing the software Verify the HP LaserJet 1100 is selected
73. ring power system voltages the country of final destination may have different import and export restrictions power frequencies and regulatory requirements The HP LaserJet family printers must be serviced by an authorized repair depot or reseller within the country where the printer was originally purchased Because of the different specifications and warranty coverage limitations Hewlett Packard does not offer a conversion or support the conversion of U S version HP LaserJet family printers for foreign use We advise those customers planning to transport equipment outside the United States to purchase the products in the country of final destination 10 Chapter 1 Getting to know the printer EN Accessing printer properties driver and help Note EN This section provides information on the following topics e Printer properties driver e Printer online help Printer properties driver Printer properties control the printer and allow you to change default settings such as paper size printing on both sides of the page manual duplexing printing multiple pages on a single sheet of paper N up printing resolution watermarks and printer memory You can access the printer properties in two ways e Through the software application from which you are printing Change settings for current software application use e Using the Windows operating system Change default settings for all future print jobs Because
74. rinting and then click OK Print the document 3 After side one has been printed remove the remaining paper from the paper input tray and set it aside until your booklet job is complete 4 Gather up the pages from side one rotate them clockwise and then straighten the stack of paper Continued on next page 28 Chapter 3 Printing tasks EN EN Place the pages from side one back in the paper input tray The printed text should be oriented sideways and facing toward the back of the printer Click OK on screen The printer will finish printing Fold and staple the pages Printing booklets 29 Canceling a print job A print job can be canceled from a software application or a print queue Remove remaining paper from the printer This will stop the printer immediately Use either of the next two options after the printer is stopped Software application Typically a dialog box will briefly appear on your screen allowing you the option to cancel the print job Print queue If a print job is waiting in a print queue PC memory or print spooler delete the job there Go to your Printer screen either though the Windows Control Panel Windows 3 1x or through Start Settings Printers in Windows 9x amp NT 4 0 Double click on the HP LaserJet 1100 icon to open the window select your print job and then press Delete If the control panel status lights continue to blink after a print job has been cancel
75. ssing the Go button on the printer control panel or printing will awaken the printer from C O O or the printer is off PowerSave mode Check the power cord if the above actions do not generate a The printer uses PowerSave response and the power switch if your mode to conserve energy printer is powered with 220 240 volts Ready No action is necessary however if you press The printer is ready to print and release the Go button on the printer os control panel a self test page will print Processing Wait for the job to print l The printer is receiving or C O processing data Buffered data Press and release the Go button on the l The printer memory is retaining printer control panel to print the remaining unprinted data data Manual feed Check that you have loaded the correct wy The printer is in manual feed paper then press and release the Go button z 0 O mode on the printer control panel to print Manual feed is controlled by the software If you do not want to be in manual feed mode change the setting from your printer properties See Printer properties driver EN Finding the solution 39 Control panel light messages continued Light status Condition of the printer Action C j i Door open no toner cartridge Or paper jam The printer is in an error state Paper out The printer is out of paper Memory out The printer ran out of memory in the middle of a print job
76. te professional documents 0000 eee 2 Printer componentS 00000 eee eee eee eee 3 Printer control panel 0 0 0 0 cee ee ee 4 Printer paper input trays 0 ee 5 Printer paper QUIGeS 1 es 5 Printer paper output paths 0 0 0 0 eee eee 6 Pinel OOO ss cc 6 2 642 ete were done cates oe 664 ee oe a eee 7 Choosing paper and other media 000 eee 8 Loading paper into the printer 0 0 0 cee ee eee 9 Specific types 2 ee eee 9 Turning the power Off 0 0c ccc eee 10 Voltage conversions 20 0 eee 10 Accessing printer properties driver and help 11 Printer properties driver 0 0 0 e eee eee eee 11 Printer online help 2 0 cee eee 12 Printing a self test page 1 ke eee 13 2 Printing media Printing transparencies 0 eee 16 Printing envelopes 2 0 ce ee ee eee 17 Printing labels s vidcccedcveeod eee etene Sandee sdeatess 18 Printing letterhead 2 ce eee 19 PRAUNGCAldS s2cceeseneorneaeereous sien a paa 20 Contents i Contents 3 Printing tasks Printing with manual feed 0 0 Printing on both sides of the paper manual duplexing Manual duplex using the paper output bin standard Manual duplex special heavy media card stock Printing WALCTINGIKS yi a wien ant a8 deack waar tok aiken dori doh ee Accessing the watermark feature
77. ty Data Sheets Non US customers should refer to the front of this manual for appropriate phone numbers and information Material safety data sheet 85 Regulatory statements Declaration of Conformity according to ISO IEC Guide 22 and EN45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 1100 Model Number C4224A Product Options ALL conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 IEC 825 1 1993 EN 60825 1 1994 Class 1 Laser LED EMC CISPR 22 1993 A1 EN 55022 1994 Class B1 EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 0 kV Power Lines IEC 1000 3 2 1995 EN61000 3 2 1995 IEC 1000 3 3 1994 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class B2 ICES 003 Issue 2 VCCI 21 AS NZS 3548 1992 CISPR 22 1993 Class B Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC directive 89 336 EEC the Low Voltage Directive 73 23 EEC The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two
78. uch tone phone and request up to three documents per call These documents will be sent to the fax of your choice Australia Austria Belgium Dutch Belgium French Canada China Denmark English outside of U K Finland France Germany 61 0 3 9272 2627 0660 8128 0800 1 1906 0800 1 7043 1 800 333 1917 86 0 10 6505 5280 800 10453 31 20 681 5792 800 13134 0800 905900 0130 810061 HP Support 73 Hong Kong 852 2506 2422 Hungary 36 1 252 4647 India 91 0 11 682 6031 Indonesia 62 0 21 352 2044 Italy 1678 59020 Korea 82 0 02 769 0543 Malaysia 60 0 3 298 2478 Netherlands 0800 0222420 New Zealand 64 0 09 356 6642 Norway 800 11319 Portugal 05 05 313342 Philippines 65 275 7251 Singapore 65 275 7251 Spain 900 993123 Sweden 020 79 5743 Switzerland German 0800 551527 Switzerland French 0800 551 526 Taiwan 886 2 719 5589 Thailand 66 0 2 661 3511 United Kingdom 0800 960271 United States 1 800 333 1917 74 Chapter 6 Service and support EN Worldwide sales and service offices Before calling an HP Sales and Service office be sure to contact the appropriate Customer Support Center number listed in the HP Support section Products should not be returned to the following offices EN Argentina Hewlett Packard Argentina S A Montaneses 2140 50 60 1428 Buenos Aires Phone 54 1 787 7100 Fax 54 1 787 7213 Australia Hewlett Packard Australia Ltd 3
79. wever your standard long distance phone charges still apply Have your system nearby and your serial number ready when calling Post warranty telephone assistance Is available to answer your product questions Call 1 900 555 1500 2 50 per minute maximum charge of 25 00 per call U S only or call 1 800 999 1148 25 per call Visa or MasterCard U S and Canada Monday through Friday from 6 am to 10 pm and Saturday from 9 am to 4 pm Mountain Time Charges begin only when you connect with a support technician Prices subject to change HP Support 67 European Customer Support Center language and in country options available Open Monday through Friday 8 30 18 00 CET HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a fee through the same telephone number The fee is charged on a per incident basis When calling HP have the following information ready product name and serial number date of purchase and description of the problem English lreland U K Dutch International Belgium Netherlands French France Belgium Switzerland German Germany Austria Norwegian Norway Danish Denmark Finnish Finland Swedish Sweden 68 Chapter 6 Service and support 353 1 662 5525 44 17
80. you placed on the printer while setting up the hardware Specific types e Transparencies Load transparencies with the top down and the side to be printed facing toward the front of the printer See Printing transparencies e Envelopes Load with the narrow stamp side down and the side to be printed facing toward the front of the printer See Printing envelopes e Labels Load with the top down and the side to be printed facing toward the front of the printer See Printing labels e Letterhead Load with the top down and the side to be printed facing toward the front of the printer See Printing letterhead e Cards Load with the narrow side down and the side to be printed facing toward the front of the printer See Printing cards Loading paper into the printer 9 Turning the power off Note Printers that require 100 127 volts of power must be unplugged to turn the power off Printers that require 220 240 volts can be switched off the switch is located on the left side of the power plug or unplugged To ensure safety when working inside the printer for any reason it is best to unplug the printer Voltage conversions Note HP LaserJet printers are manufactured to different specifications for different countries Because of these differences HP does not recommend transporting products sold within the United States to another country In addition to the concerns about the diffe

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