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HP C8100 User's Manual

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2. 21 Play a slideshow on the display 21 Share CD DVD drive 22 1 Contents Computer connection information 23 Supported connection types 23 Connect using Ethernet 23 Connect using integrated wireless WLAN 802 11 24 Connect using an integrated wireless Bluetooth connection 24 Find the device name and address 24 Set Bluetooth security for the HP All in One 25 Use a Bluetooth connection to print from your computer 27 Use printer sharing 28 Connect to a network
3. 119 10 Use the copy features Make a copy 121 Preview your copy job 121 Change the copy settings for the current job 122 Set the number of copies 122 Set the copy paper size 122 Set the copy paper type 123 Change copy speed or quality 124 Adjust the lightness and darkness of your copy 125 Change default copy settings 125 Perform special copy jobs 126 Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo
4. 143 14 Troubleshooting Troubleshooting tips 145 Communication problems over a USB connection 145 Information on ink cartridges and the print head 146 Information on paper 147 Clear paper jams 147 Hardware setup troubleshooting 149 Software installation troubleshooting 153 Uninstall and reinstall the software 155 Network troubleshooting 158 Wired network setup troubleshooting 158 Wireless setup troubleshooting 160 Print quality troubl
5. 29 Wired network setup 30 What you need for a wired network 30 Connect the HP All in One to the network 31 Integrated wireless WLAN 802 11 network setup 32 What you need for an integrated wireless WLAN 802 11 network 33 Connect to an integrated wireless WLAN 802 11 network 33 Wireless ad hoc network setup 35 What you need for an ad hoc network 36 Create a network profile for a Windows XP computer 36 Create a network profile for other operating systems 37 Connect to a wireless ad hoc network 37 Install the software for a network connection 39 Connect to additional computers on a network
6. 229 6 Contents 1 HP Photosmart C8100 All in One series Help For information about the HP All in One see HP All in One overview on page 9 Find more information on page 17 Finish setting up the HP All in One on page 19 How do I on page 55 Load originals and load paper on page 57 Print from your computer on page 75 Use the photo features on page 95 Use the scan features on page 113 Use the copy features on page 121 Print reports and forms on page 131 Maintain the HP All in One on page 133 Shop for ink supplies on page 143 HP warranty and support on page 211 Technical information on page 219 HP Photosmart C8100 All in One series Help 7 HP Photosmart C8100 All in One series Help Chapter 1 8 HP Photosmart C8100 All in One series Help HP Photosmart C8100 All in One series Help 2 HP All in One overview Use the HP All in One to quickly and easily accomplish tasks such as printing photos from a memory card burning and labeling CD DVDs scanning documents or making a copy You can access many HP All in One functions directly from the control panel without turning on your computer This section contains the following topics The HP All in One at a glance Control panel overview Menu overview
7. 14 Setup Menu 14 Enter text using the visual keyboard 14 Use the HP Photosmart Software 15 Use the Roxio Creator Basic Software 15 3 Find more information 17 4 Finish setting up the HP All in One Set your preferences 19 Set your language and country region 19 Adjust the volume 20 Set the default paper tray for PictBridge DPOF uPnP printing 20 Enable faster browsing of photos 20 Set the paper tray for printing from a Bluetooth device 21 Restore the factory defaults
8. 80 Preview your print job 80 Change the default print settings 81 Printing shortcuts 81 Create printing shortcuts 81 Delete printing shortcuts 82 Perform special print jobs 82 Print a borderless image 83 Print a photo on photo paper 83 Print custom CD DVD labels 84 Print using Maximum dpi 85 Print on both sides of the page 85 Print a multiple page document
9. 201 Ink cartridge messages 203 15 HP warranty and support Warranty 211 Ink cartridge warranty information 211 Support process 212 Before you call HP support 212 HP support by phone 213 Phone support period 213 Placing a call 213 After the phone support period 213 Additional warranty options 213 HP Quick Exchange Service Japan
10. 39 Change the HP All in One from a USB connection to a network connection 40 Manage your network settings 40 Change basic network settings from the control panel 41 Change advanced network settings from the control panel settings 43 Use the Embedded Web Server 44 Network configuration page definitions 46 Network glossary 52 5 How do I 55 6 Load originals and load paper Load documents photos slides and negatives 57 Load originals 57 Load an original in the Slide and Negative Film holder 58 Load an oversized original 60 Choose papers
11. 99 Share photos using HP Photosmart Software 101 Save photos to your computer 103 Preserve your photos on a CD or DVD 104 Edit photos using the control panel 106 Zoom and pan to crop a photo 106 Rotate a photo 107 Adjust the brightness of your photos 108 Print a frame around your photo 109 Apply special color effects to your photos 110 Remove red eye 111 Automatically enhance your photos 111 Flip horizontal
12. 112 Contents 3 Contents 9 Use the scan features Make reprints of your photos 113 Scan an image 114 Scan an original to a computer 115 Scan an original to a memory card or storage device 115 Scan an original to a CD DVD 116 Scan slides or negative film 116 Edit a scanned image 117 Edit a scanned preview image 118 Edit a scanned photo or graphic 118 Edit a scanned document 118 Share a scanned image with friends and relatives 118 Stop scanning
13. 134 Clean the exterior 134 Check the estimated ink levels 134 Work with ink cartridges 135 Replace the ink cartridges 135 Align the printer 138 Clean the print head 139 Clean the ink cartridge contacts 140 Remove ink from your skin and clothing 141 Reduce energy consumption when the HP All in One is off 141 Self maintenance sounds 142 4 Contents Turn off the HP All in One 142 13 Shop for ink supplies
14. Resize an original to fit onto letter or A4 paper on page 127 Resize an original using custom settings on page 128 Cause The original is larger than the paper in the input tray Solution If your original is larger than the paper in the input tray use the Fit to Page feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 127 The printout is blank Cause The original is placed incorrectly on the glass Solution Reload the original on the glass For more information see Load originals on page 57 Errors This section contains the following categories of messages on your device Device messages File messages General user messages Paper messages Power and connection messages Ink cartridge messages Device messages The following is a list of device related error messages Firmware revision mismatch Mechanism error Memory is full Scanner failure Photo tray problem Photo tray cannot engage Photo tray cannot disengage LightScribe Drive Error Drive in Use Chapter 14 190 Troubleshooting Troubleshooting Firmware revision mismatch Cause The revision number of the HP All in One firmware does not match the revision number of the software Solution To find support and warranty information go to th
15. Print your photos on page 98 Print a borderless image on page 83 Print a photo on photo paper on page 83 Load postcards Hagaki or index cards You can load postcards Hagaki and index cards in the photo tray For best results set the paper type and paper size before copying or printing Load paper 67 Load originals and load paper To load postcards Hagaki or index cards in the photo tray 1 Raise the output tray and then pull out the photo tray 2 Insert the stack of cards into the photo tray with the short edge forward and the print side down Slide the stack forward until it stops 3 Slide the paper length and paper width guides inward against the stack of cards until the guides stop Do not overload the photo tray make sure the stack of cards fits within the photo tray and is no higher than the top of the paper width guide 4 Push in the photo tray and then lower the output tray Related topics Change the print settings for the current job on page 76 Load envelopes You can load one or more envelopes into the main input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes Chapter 6 68 Load originals and lo
16. 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows Vista users 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers 3 Double click the HP All in One icon TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled Chapter 7 94 Print from your computer Print 8 Use the photo features The HP All in One is equipped with memory card slots a front USB port and a CD DVD drive that enable you to print or edit photos from a memory card storage device such as a keychain drive portable hard drive or a digital camera in storage mode or a CD or DVD without uploading your photos to a computer first Additionally if the HP All in One is network connected or connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share The HP All in One supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for that card and only one card may be inserted at a time CAUTION Do not insert more than one memory card at
17. Solution Fit to Page can only enlarge the original up to the maximum percentage allowed by your model The maximum percentage varies by model For example 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you want to make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image Cause The original is placed incorrectly on the glass Chapter 14 188 Troubleshooting Troubleshooting Solution Reload the original on the glass For more information see Load originals on page 57 Cause Debris might be stuck on the glass or on the back of the document lid The HP All in One interprets anything it detects on the glass as part of the image Solution Turn off the HP All in One and then use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the glass on page 133 Clean the lid backing on page 134 A borderless copy has white space around the edges Cause You are trying to make a borderless copy of an original that is too small Solution When you make a borderless copy of a small original the HP All in One enlarges the original up to a maximum percentage This might leave white space around the edges The maximum perc
18. To adjust the copy contrast from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears 4 Touch Lighter Darker NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Lighter Darker menu appears 5 Do one of the following Touch to darken the copy Touch to lighten the copy 6 Touch Done Change default copy settings When you change copy settings from the control panel the settings apply only to the current copy job To apply copy settings to all future copy jobs you can save the settings as defaults To set default copy settings from the control panel 1 Touch Copy The Copy Menu appears 2 Make any needed changes to the copy settings Change default copy settings 125 Copy 3 Touch Set As New Defaults NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 4 Touch Yes change defaults NOTE The settings you specify here are only saved on the HP All in One They do not adjust the settings in the software You can save your most frequently used settings by using the software that you installed with the HP All in One Perform special copy jobs In addition to supporting standard copy jobs the HP All in One can perfo
19. 126 Resize an original to fit onto letter or A4 paper 127 Resize an original using custom settings 128 Crop an original 128 Shift the left margin 129 Improve the quality of a copy 129 Stop copying 130 11 Print reports and forms Print a self test report 131 Print forms 132 12 Maintain the HP All in One Clean the HP All in One 133 Clean the glass 133 Clean the lid backing
20. 4 Touch Change 5 Use the visual keyboard to enter a new name Chapter 4 24 Finish setting up the HP All in One Finish setup 6 When you have finished entering a name for the HP All in One touch OK The name you entered will appear on your Bluetooth device when you connect to the HP All in One to print 7 Touch OK to exit the Setup menu Related topics Enter text using the visual keyboard on page 14 Set Bluetooth security for the HP All in One You can enable printer security settings through the Bluetooth menu on the HP All in One Touch Setup on the display and then touch Bluetooth From the Bluetooth menu you can Require passkey authentication prior to someone printing to the HP All in One from a Bluetooth device Make the HP All in One visible or invisible to Bluetooth devices that are within range This section contains the following topics Use a passkey to authenticate Bluetooth devices Set the HP All in One to be invisible to Bluetooth devices Turn the Bluetooth radio on and off Reset Bluetooth settings on the HP All in One Use a passkey to authenticate Bluetooth devices You can set the security level of the HP All in One to either Low or High The default security setting is Low Low level security does not require authentication Low This is the default security setting Low level security does not require a passkey as it does not support authenticat
21. 4 If you are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the HP All in One as it appears on the control panel available b Print a self test report c Make a color copy to have available as a sample printout d Be prepared to describe your problem in detail e Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the HP All in One The serial number is the 10 character code in the upper left corner of the sticker 5 Call HP support Be near the HP All in One when you call Related topics Print a self test report on page 131 Chapter 15 212 HP warranty and support HP warranty and support HP support by phone For a list of support phone numbers see the printed documentation that came with the device This section contains the following topics Phone support period Placing a call After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP All in One Be prepared to provide the following information Model number
22. An IEEE 802 11 networking framework in which devices or stations communicate with each other Infrastructure The HP All in One communicates with other network devices through a wireless access point such as a wireless router or base station Ad hoc The HP All in One communicates directly with each device on the network No wireless router or access point is used This is also called a peer to peer network Not applicable This parameter does not apply to this network type Network Name SSID Service Set Identifier A unique identifier up to 32 characters that differentiates one wireless local area network WLAN from another The SSID is also referred to as the network name This is the name of the network to which the HP All in One is connected Signal Strength 1 5 The transmitting or return signal graded on a scale of 1 to 5 5 Excellent 4 Good 3 Fair 2 Poor 1 Marginal No signal No signal detected on the network Not applicable This parameter does not apply to this network type Channel The channel number currently being used for wireless communication This depends on the network in use and might differ from the requested channel number Value is from 1 to 14 countries regions might limit the range of approved channels number Value ranging from 1 to 14 depending on country region None No channel is in use Not Appli
23. Enter text using the visual keyboard Use the HP Photosmart Software Use the Roxio Creator Basic Software The HP All in One at a glance Label Description 1 Control panel 2 Output tray 3 Main input tray also referred to as the input tray 4 Paper tray extender also referred to as the tray extender 5 Photo tray HP All in One overview 9 Overview Label Description 6 Ink cartridge door 7 On button 8 Front USB port 9 Wireless network indicator and Bluetooth light 10 LightScribe CD DVD drive 11 Memory card slots and Photo light 12 Glass 13 Slide and Negative Film holder 14 Slide and Negative Film light 15 Lid 16 Lid backing 17 Slide and Negative Film light power port 18 Ethernet port 19 Rear USB port 20 Power connection 21 Rear door Use only with the power adapter supplied by HP Control panel overview This section describes the functions of the control panel buttons and lights as well as the icons and sleep state on the display This section contains the following topics Control panel features Display icons Display sleep state Chapter 2 continued 10 HP All in One overview Overview Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features Label Name and Description 1 Display The touch screen display shows menus photos a
24. To reduce overspray 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the Advanced tab 5 From the Overspray menu choose the amount of overspray for borderless photos Preview your print job You can preview your print job before sending it to the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected To preview your print job 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Select the print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Features tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 In the HP preview window do one of the following To print click Start Printing To cancel click Cancel Printing Chapter 7 80 Print from your computer Print Change the default print settings If there are settings that you frequently use
25. connection allows you to print images from most Bluetooth devices including computers This section contains the following topics Find the device name and address Set Bluetooth security for the HP All in One Use a Bluetooth connection to print from your computer Find the device name and address Some Bluetooth devices exchange device addresses when they communicate with each other so you might need to find out the device address of the HP All in One in order to establish a connection Also some Bluetooth devices display the name of the printer when connected If you do not want the default name displayed as the name of the HP All in One you can change the device name To find out the device address of the HP All in One 1 Touch Setup on the display 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Device Address The Device Address is read only 4 To enter the address into your device follow the instructions that came with your Bluetooth device 5 Touch OK to exit the Setup menu To change the device name of the HP All in One 1 Touch Setup on the display 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Device Name NOTE The HP All in One ships with the predefined name of Photosmart C8100
26. 114 Use the scan features Scan Scan an original to a computer You can scan originals placed on the glass by using the control panel To scan to a computer 1 Load your original print side down on the right front corner of the glass 2 Touch Scan The Scan Menu appears 3 Touch Scan to Computer 4 If the HP All in One is connected directly to a computer with a USB cable proceed to step 6 5 If the HP All in One is connected to one or more computers on a network do the following a The Select Computer menu appears b A list of the computers connected to the HP All in One appears on the display c Touch the required destination computer name NOTE The Select Computer menu might list computers with a USB connection in addition to those connected through the network 6 The Scan To menu appears on the display listing the applications on the computer 7 Touch the appropriate computer application A preview image of the scan appears on your computer where you can edit it 8 Make any edits to the preview image and then click Accept when you are finished Related topics Share photos using HP Photosmart Software on page 101 Share a scanned image with friends and relatives on page 118 Scan an original to a memory card or storage device You can send the scanned image as a JPEG image to the memory card that is currently inserted or a storage device that is currently attached to the
27. Cables to and from your modem or HP All in One Internet connection if applicable Cause A firewall anti virus or anti spyware application is preventing the HP All in One from accessing your computer Solution Uninstall the HP All in One software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the HP All in One software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the HP All in One software rebooting your computer and temporarily disabling your firewall before reinstalling the HP All in One software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP All in One from accessing your computer Solution Try temporarily disabling the VPN before proceeding with the installation NOTE The HP All in One is not accessible during VPN sessions However print jobs are saved in the print queue When you exit the VPN session print jobs in the print queue will be printed Wireless setup troubleshooting This section addresses probl
28. Cause Paper has jammed the HP All in One Solution Clear the jam Touch OK to continue your print job For more information see Clear paper jams on page 147 Cause The print head assembly is blocked Solution Turn off the HP All in One and open the ink cartridge door to access the print head assembly area Remove any objects that are blocking the print head including any packing materials Turn the HP All in One on again Paper mismatch Cause The print setting for the print job does not match the paper type or size loaded in the HP All in One Solution Change the print setting or load the appropriate paper in the input tray For more information see Change the print settings for the current job on page 76 Information on paper on page 147 Chapter 14 200 Troubleshooting Troubleshooting Wrong paper width Cause The print setting chosen for the print job does not match the paper loaded in the HP All in One Solution Change the print setting or load the appropriate paper in the input tray For more information see Information on paper on page 147 Change the print settings for the current job on page 76 Load paper on page 64 Power and connection messages The following is a list of power and connection related error messages Communication test failed HP All in One not found Improper shutdown Two way communication lost Communica
29. For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption Chapter 4 continued 36 Finish setting up the HP All in One Finish setup f In the Confirm network key box type the same WEP key you typed in the previous step g Write down the WEP key exactly as you typed it including uppercase and lowercase letters NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the HP All in One the wireless connection will fail h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window Related topics Network glossary on page 52 Connect to a wireless ad hoc network on page 37 Create a network profile for other operating systems If you have an operating system other than Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration progra
30. If you do not see your network name in the list a Touch Enter a New Network Name SSID The visual keyboard appears b Enter the network name SSID Touch the appropriate letters or numbers on the visual keyboard NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you have finished entering the new network name touch Done and then touch OK TIP If the HP All in One is unable to discover the network based on the network name you entered you will see the following prompts You may want to move the HP All in One closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network d Touch Infrastructure e Touch WEP encryption or WPA encryption If you do not want to use WEP encryption touch No my network does not use encryption Go to step 7 6 If prompted enter your WPA or WEP key as follows a Touch the appropriate letters or numbers on the visual keyboard NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WPA or WEP key touch Done c Touch OK to confirm The HP All in One will attempt to connect to the network If a message says you entered an invalid WPA or WEP key check the key you wrote down for your new network follow the prompts to correct the key and then try agai
31. Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink is overspraying the paper when I print a photo Paper is not picked up from the input tray Ink is bleeding or smearing Cause The paper type is not suitable for the HP All in One Chapter 14 164 Troubleshooting Troubleshooting Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Cause The print head needs to be cleaned Solution Clean the print head and then print a self test report Check the color blocks in the report for any problems If the color blocks show print quality problems perform a printer alignment If the problem persists after cleaning and aligning contact HP support for help Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Clean the print head on page 139 Print a self test report on page 131 Align the printer on page 138 Cause The paper is too close to the print head Solution If the paper is too close to the print head during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Make sure the paper lays fl
32. The HP All in One overview topic provides general information about the main features of the HP All in One The Troubleshooting topic provides information about resolving errors you might encounter with the HP All in One Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information Find more information 17 Find more information Chapter 3 18 Find more information Find more information 4 Finish setting up the HP All in One After you have completed the steps in your Setup Guide refer to this section to help you finish setting up the HP All in One This section contains important setup related information for your device including information on setting preferences This section contains the following topics Set your preferences Computer connection information Connect to a network Set your preferences You can change the settings on the HP All in One so that it behaves according to your preference For example you can set general device preferences such as the language used to display messages You can also restore the device settings to what they were when you purchased your device This will erase any new defaults
33. The print settings are set to print the first page of your document first Because of the way the paper feeds through the HP All in One this means the first page will be print side up at the bottom of the stack Chapter 14 176 Troubleshooting Troubleshooting Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 89 The margins are not printing as expected Cause The margins are not set correctly in your software application Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the HP All in One To check your margin settings 1 Preview your print job before sending it to the HP All in One 2 Check the margins The HP All in One uses the margins you have set in your software application as long as they are greater than the minimum margins the HP All in One supports 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The paper size setting might not be set correctly for the project you are printing Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper guides are not positioned correctly So
34. located on the label on the front of the HP All in One Serial number located on the back or bottom of the HP All in One Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP All in One was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP support by phone 213 HP warranty and support HP Quick Exchange Service Japan For instructions on how to pack your device for exchange see Pack the HP All in One on page 216 Call HP Korea customer support Chapter 15 214 HP warranty and support HP warranty and support Prepare the HP All in One for shipment If after contacting HP suppo
35. size of letter 8 5 x 11 inch or A4 210 x 297 mm paper By default the HP All in One is set to detect the type of paper you are using automatically For the best results when reprinting photos leave the Paper Type set to Automatic and load photo paper in the HP All in One You should only change the Paper Type if you see print quality issues using the Automatic setting To reprint an original photo 1 Touch Scan The Scan Menu appears 2 Touch Scan and Reprint 3 When prompted load your original photo print side down on the right front corner of the glass and then do one of the following To reprint your original photo using the default print settings Touch Print on the display or press the Print Photos button on the control panel Use the scan features 113 Scan To change print settings before reprinting your original photo a Touch Options The Source of Original screen appears b Touch the appropriate option The Print Layout screen appears c Touch or to scroll through the layout options then touch the print layout you want NOTE Depending on the paper size you choose you might be prompted to choose a layout for the photos on your pages The Scan Preview menu appears d Touch Edit to edit photos before printing The HP All in One scans your original and shows a preview of the photo on the display NOTE Touch Settings to change the paper type e Touch Back icon to return to the Scan Preview
36. 187 troubleshooting 186 country region set 19 crop borderless copy is wrong 189 fails 195 crop an original 128 crop photos 106 customer support HP Quick Exchange Service Japan 214 Korea 214 warranty 211 213 D damaged ink cartridge 205 dark copy 187 darken copies 125 declaration of conformity European Economic Area 228 United States 228 default gateway 49 default gateway 802 3 wired 47 default printer set as 76 default settings restore 21 default settings restore 42 device no response 173 not found 202 device address Bluetooth 52 device name Bluetooth 52 disconnected error 196 Display icons 12 display change language 151 change measurements 153 sleep state 12 DNS server 49 DNS server 802 3 wired 48 documents edit scanned 117 scan 113 double sided prints 85 87 dry time adjust 79 E edit scan preview 118 edit scanned images 117 Embedded Web Server access using web browser 45 password settings 47 setup wizard 45 encryption settings 51 WEP key 36 envelopes load 68 specifications 219 environment Environmental product stewardship program 221 error messages memory cards 195 out of paper 200 reading or writing file 193 European Union Directive 2002 95 EC 222 recycling information 223 EWS See Embedded Web Server F factory defaults restore 21 fast copy quality 125 fax paper width incorrect 201 poor quality printouts 164 165 volume 20 fax problems poor print quality 165 smear
37. 214 Call HP Korea customer support 214 Prepare the HP All in One for shipment 215 Secure the ink system 215 Remove the control panel faceplate 215 Pack the HP All in One 216 16 Technical information Specifications 219 Contents 5 Contents Environmental product stewardship program 221 Paper use 221 Plastics 221 Material safety data sheets 221 Recycling program 221 HP inkjet s
38. 37 39 50 51 troubleshoot 36 self test report 131 send images using HP Photosmart Share scanned image 119 set print options 76 81 settings country region 19 language 19 network 40 restore defaults 42 setup menu 14 Share 22 sharing 39 shift left margin 129 ship your device 215 signal strength 50 sleep state 12 slide and negative film holder load 58 slides change original type 116 load 58 scan 116 Smart Key 33 smeared ink fax 164 software application print from 75 software installation reinstall 155 troubleshoot 153 uninstall 155 sound adjust volume 20 speed copy 124 print 78 SSID troubleshoot 161 wireless setting 50 start copy black 11 start copy color 11 status network 46 stop copy 130 print job 93 scan 119 Store Demo 21 subnet mask 47 49 support contact 212 support process 212 system requirements 219 T T shirt transfers See iron on transfers technical information copy specifications 220 paper specifications 219 print specifications 220 scan specifications 220 system requirements 219 telephone numbers support 212 text cut off 178 dotted lines on scan 185 enhance on copies 129 incorrect format on scan 185 incorrect or missing on scan 186 jagged 166 meaningless characters 175 Index 233 Index not filled in 165 smooth fonts 166 Tips Slideshow 21 total packets received 52 transmitted 51 total packets received 802 3 wired 48 total packets transmitted 802 3 wired 48 tr
39. DVD on page 104 Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP All in One and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Chapter 6 72 Load originals and load paper Load originals and load paper Do not force paper too far forward in the input tray Use paper types that are recommended for the HP All in One Related topics Recommended papers for printing and copying on page 61 Papers to avoid on page 64 Clear paper jams on page 147 Avoid paper jams 73 Load originals and load paper Chapter 6 74 Load originals and load paper Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application that a
40. DVD tattoo paper forward until it stops NOTE When you use CD DVD tattoo labels leave the tray extender closed Chapter 6 70 Load originals and load paper Load originals and load paper Related topics Change the print settings for the current job on page 76 Recommended papers media for printing only on page 63 Load a CD DVD in the LightScribe enabled CD DVD drive The HP All in One enables you to Save photos onto a CD DVD This is known as burning a CD DVD Read the contents of a CD DVD so you can view and print photos from the control panel on the HP All in One or transfer the photos to a connected computer Add a text label to a LightScribe compatible CD DVD The instructions for loading a CD DVD vary depending on what you want to do with the disc Both sets of instructions are included here To load a CD DVD in the CD DVD drive for burning or reading 1 Open the CD DVD drive 2 Load a single CD or DVD with the label side up 3 Close the CD DVD drive Load a CD DVD in the LightScribe enabled CD DVD drive 71 Load originals and load paper To load a CD DVD in the CD DVD drive for LightScribe disc labeling 1 Open the CD DVD drive 2 Load a single LightScribe compatible CD or DVD with the label side down NOTE LightScribe disc labeling only works with LightScribe compatible media 3 Close the CD DVD drive Related topics Preserve your photos on a CD or
41. HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty Cause The print head needs to be cleaned Solution Clean the print head and then print a self test report Check the color blocks in the report for any problems If the color blocks show print quality problems perform a printer alignment If the problem persists after cleaning and aligning contact HP support for help Go to www hp com support Print quality troubleshooting 167 Troubleshooting If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Clean the print head on page 139 Print a self test report on page 131 Align the printer on page 138 Printouts have horizontal streaks or lines Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure the paper is loaded correctly For more information see Load full size paper on page 65 Cause The copy or print paper type setting is incorrect Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum d
42. HP All in One To load full size paper 1 Pull out the main input tray and then slide the paper width and paper length guides to their outermost positions 2 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 3 Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops CAUTION Make sure that the HP All in One is idle and silent when you load paper into the main input tray If the HP All in One is servicing the ink cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the main input tray Load paper 65 Load originals and load paper 4 Slide the paper width and paper length guides inward until they stop at the edges of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the paper width guide 5 Push the main input tray bac
43. MAC address filtering might be enabled on your wireless router Solution Disable MAC address filtering on your wireless router until the HP All in One has successfully connected to your network If you re enable MAC address Chapter 14 162 Troubleshooting Troubleshooting filtering on your wireless router make sure the MAC address of the HP All in One is on the list of acceptable MAC addresses Invalid WEP key during wireless setup Cause If you are using WEP security you might have entered the WEP key incorrectly during the wireless setup process Solution During the wireless setup process you might have entered the WEP key incorrectly Some wireless routers provide up to four WEP keys The HP All in One uses the first WEP key selected by the wireless router as the default WEP key Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router Enter the WEP key exactly as it appears in the wireless router settings The WEP key is case sensitive If you do not know the WEP key see the documentation that came with your wireless router for information on how to access the router s Embedded Web Server You can find the WEP key by logging onto the router s Embedded Web Server using a computer on the wireless network Invalid passphrase during wireless setup Cause During the wireless setup process you might have entered the WPA passphrase incorrectly Solution Run the wire
44. Print Head 5 Follow the prompts until you are satisfied with the quality of the output and then click Done If print quality still seems poor after you clean the print head try aligning the printer If print quality problems persist after cleaning and aligning contact HP support Work with ink cartridges 139 Maintain the HP All in One Related topics Align the printer on page 138 Clean the ink cartridge contacts Clean the copper colored ink cartridge contacts if all ink cartridges are installed and a message appears on the display that says a cartridge is missing or damaged Before cleaning the ink cartridge contacts remove the ink cartridge and verify that nothing is covering the ink cartridge contacts or the ink cartridge slot then reinstall the ink cartridge If you continue to get a message that says a cartridge is missing or damaged clean the ink cartridge contacts If you still get this message after cleaning the contacts you will need a replacement ink cartridge Remove the affected ink cartridge and look at the end of warranty date on the bottom If it is before the end of warranty date contact HP support to obtain a replacement ink cartridge Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers Distilled filtered or bottled water tap water might contain contaminants that can damage the ink ca
45. a time If more than one memory card is inserted unrecoverable data loss might occur 1 CompactFlash CF types I and II 2 xD Picture Card 3 Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card 4 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required The memory card area also has a Photo light This light blinks aqua white when a memory card is being read or when an image is being printed from a card and stays solid aqua Use the photo features 95 Photos white when images are ready to be viewed The Photo light is located near the memory card slots and is indicated by a camera icon CAUTION Do not pull out the memory card or storage device while the Photo light is flashing A flashing light means the HP All in One is accessing the memory device Wait until the light remains solid Removing a memory card or storage device while it is being accessed might corrupt information on the memory device or damage the HP All in One memory card or storage device This section contains the following topics View and select photos Print your photos Create special projects from your photos Share photos using HP Photosmart Software Sav
46. and then click Contact HP for information on calling for technical support The following ink cartridges cannot be used after device initialization and must be replaced Cause The wrong ink cartridge s are installed Solution The indicated ink cartridge s cannot be used after the device has undergone first time setup Replace the ink cartridge s with the appropriate ink cartridges for the HP All in One To find out the reorder number for all the ink Chapter 14 204 Troubleshooting Troubleshooting cartridges that the HP All in One supports see the printed documentation that came with the HP All in One For more information see Replace the ink cartridges on page 135 Cause The ink cartridge s are not intended for use in this device Solution Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Ink cartridge problem Cause The indicated ink cartridge s are missing or are damaged Solution Replace the indicated ink cartridge s immediately so that you can resume printing If there are no ink cartridges missing from the HP All in One the ink cartridge contacts might need to be cleaned If there are no ink cartridges missing from the HP All in One and you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge Check to see if your ink
47. as an entrance to another network A node in this instance can be a computer or some other device NOTE The address of the default gateway is assigned by the installation software unless you have already set a manual ip address continued Connect to a network 47 Finish setup Parameter Description Configuration Source The protocol used to assign the IP address to the HP All in One AutoIP The installation software automatically determines the configuration parameters DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On small networks this could be a router Manual The configuration parameters are set manually such as a static IP address Not Specified The mode used when the HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another IP Address The IP address of the domain name server Not Specified The IP address is not specified or the device is initializing NOTE Check to see if a DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP addre
48. back of the document lid This can cause poor quality scans Solution Clean the glass and lid backing For more information see Clean the lid backing on page 134 Clean the glass on page 133 Cause The scan document settings are not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible Solution Select the correct OCR language NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options The scan feature does not work Cause The computer is turned off Solution Turn the computer on Cause The HP All in One is not properly connected to the computer through a USB cable Solution Check the cables that connect the HP All in One to your computer Cause The software that came with the HP All in One is not installed or is not running Solution Restart your computer If that does not help install or reinstall the software that came with the HP All in One Copy troubleshooting Use this section to solve these copy problems Copies are too light or too dark Nothing happ
49. by Ethernet cable to an IEEE 802 3 network Wireless The HP All in One is connected to a wireless 802 11 network None There is no network connection URL The IP address of the Embedded Web Server NOTE You will need to know this URL when you try to access the Embedded Web Server Firmware Revision The internal networking component and device firmware revision code NOTE If you call HP Support depending on the problem you might be asked to provide the firmware revision code Hostname The TCP IP name assigned by the installation software to the device By default this is the letters HP followed by the last 6 digits of the Media Access Control MAC address Chapter 4 46 Finish setting up the HP All in One Finish setup Parameter Description Admin Password Status of the administrator s password for the Embedded Web Server Set Password is specified You must enter the password to make changes to the Embedded Web Server parameters Not Set No password is set A password is not required for making changes to the Embedded Web Server parameters mDNS Some local and ad hoc networks do not use central DNS servers They use a DNS alternative called mDNS With mDNS your computer can find and use any HP All in One connected to your local area network It can also work with any other Ethernet enabled device that appears on the network Wired 802 3 network settings The following t
50. for printing and copying 61 Recommended papers for printing and copying 61 Recommended papers media for printing only 63 Papers to avoid 64 Load paper 64 Load full size paper 65 Load up to 10 x 15 cm 4 x 6 inch photo paper 66 Load postcards Hagaki or index cards 67 Load envelopes 68 Load other types of paper 70 Load a CD DVD in the LightScribe enabled CD DVD drive 71 Avoid paper jams 72 2 Content
51. in your software application TIP You can set the HP All in One as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Print troubleshooting 175 Troubleshooting Cause The computer is not communicating with the HP All in One Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP All in One and the computer as shown below If the connections are secure and nothing has printed several minutes after you sent a print job to the HP All in One check the status of the HP All in One In the HP Photosmart Software click Status For more information see I connected the USB cable but I am having problems using the HP All in One with my computer on page 151 Cause The HP All in One has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 147 Cause The print head assembly has stalled Solution Turn the HP All in One off remove any objects that are blocking the print head assembly including any packing materials and then turn the HP All in One on again Cause The HP All in One is out of paper Solution Load paper in the input tray For more information see Load paper on page 64 The pages in my document came out in the wrong order Cause
52. ink cartridges are installed properly and have ink For more information see Work with ink cartridges on page 135 Cause The HP All in One might not be turned on Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One might be out of paper Solution Load paper in the input tray For more information see Load paper on page 64 Chapter 14 152 Troubleshooting Troubleshooting I received a message on the display about a paper jam or a blocked print head assembly Cause The HP All in One has a paper jam Solution Clear the paper jam and then follow the prompts on the display or the computer screen to continue For more information see Clear paper jams on page 147 Cause The print head assembly is blocked Solution There might be some packing material inside the HP All in One Turn the HP All in One off and open the ink cartridge door Remove any objects that are blocking the print head assembly including any packing materials and then turn the HP All in One on again Follow the prompts on the display or the computer screen to continue The wrong measurements are showing in menus on the display Cause You might have selec
53. is turned on If the hub is on try connecting directly to your computer Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the HP All in One off and then on again If necessary remove the software you installed with the HP All in One and then install it again For more information see Uninstall and reinstall the software on page 155 Information on ink cartridges and the print head The following tips help maintain HP ink cartridges and ensure consistent print quality Install the ink cartridge on or before the install by date which is printed on the ink cartridge package Keep all ink cartridges in the original sealed packages until they are needed Turn off the HP All in One by pressing the On button located on the device Do not turn off the device by turning off a power strip or unplugging the power cord from the HP All in One If you improperly turn off the HP All in One the print head assembly might not return to the correct position Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F HP recommends that you do not remove the ink cartridges from the HP All in One until you have replacement cartridges available to install If you are transporting the HP All in One make sur
54. is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order 1 2 3 4 5 A better way is to print the document in reverse order so that the pages are stacked correctly 5 4 3 2 1 TIP Set this option as a default setting so you do not have to remember to set it every time you print a multiple page document To print a multiple page document in reverse order 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab Perform special print jobs 89 Print 6 In the Layout Options area select Front to Back in the Page Order option NOTE If you set your document to print on both sides of the page the Front to Back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Prin
55. menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab Chapter 7 90 Print from your computer Print 6 In the Paper Type drop down list click More and then select the appropriate paper type TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box 7 In the Resizing Options area click an appropriate size in the Size list 8 Click OK and then click Print or OK in the Print dialog box NOTE The HP All in One automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers To print a group of addresses on labels or envelopes 1 Print a test page on plain paper first 2 Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments
56. network connection on page 39 Integrated wireless WLAN 802 11 network setup For optimal performance and security in your wireless network HP recommends you use a wireless router or access point 802 11 to connect the HP All in One and the other network elements When network elements are connected through a wireless router or access point this is called an infrastructure network The advantages of a wireless infrastructure network as compared to an ad hoc network include Advanced network security Enhanced reliability Network flexibility Better performance especially with 802 11 g mode Shared Broadband Internet access To set up the HP All in One on an integrated wireless WLAN 802 11 network you need to do the following See this section First collect all of the required materials What you need for an integrated wireless WLAN 802 11 network on page 33 Next connect the HP All in One to the wireless router and run the Wireless Setup Wizard Connect to an integrated wireless WLAN 802 11 network on page 33 Finally install the software Install the software for a network connection on page 39 Chapter 4 32 Finish setting up the HP All in One Finish setup What you need for an integrated wireless WLAN 802 11 network To connect the HP All in One to an integrated wireless WLAN 802 11 network you will need the following A wireless 802 11 network that
57. or on the back of the document lid this causes poor copy quality and slows down processing Solution Clean the glass and the back of the document lid For more information see Clean the glass on page 133 Clean the lid backing on page 134 Print quality troubleshooting 169 Troubleshooting Cause The print head needs to be cleaned Solution Clean the print head and then print a self test report Check the color blocks in the report for any problems If the color blocks show print quality problems perform a printer alignment If the problem persists after cleaning and aligning contact HP support for help Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Clean the print head on page 139 Print a self test report on page 131 Align the printer on page 138 Printouts seem blurry or fuzzy Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Cause The Paper Type setting is incorrect Solution Change the Paper Type setting to match the type of paper loaded in the input tray For more information see Set the copy paper type on page 123 Set the paper type for printing on page 77 Cause The copy or pr
58. s eyes to appear red in your photos You can remove redness so that eyes appear the correct shade in your photos NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card storage device or CD DVD To remove red eye from photos 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display 2 Touch View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to edit appears touch it 5 When the selected photo appears by itself on the display press the Red Eye Removal button on the control panel TIP Another method is to choose Red Eye Removal from the Edit menu A red eye icon blinks in the upper left corner of the photo red eye removal is applied and the photo is shown by itself on the display Automatically enhance your photos The HP All in One is set up by default to enhance your photos automatically when you print them The changes are only visible on your printed output you cannot see the changes on the display When this feature is enabled the HP All in One uses HP Real Life Technologies to Adjust the brightness or darkness of your photo
59. screen appears Cause Your system does not meet the minimum requirements to install the software Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software A red X appears on the USB connect prompt Cause Normally a green check appears indicating that the usb connection is successful A red X indicates that the usb connection failed Solution Check that the HP All in One is turned on and then try the usb connection again To retry the usb connection 1 Unplug the HP All in One power cord and then plug it in again 2 Verify that the USB cable and power cord are plugged in 3 Click Retry to retry the connection If this does not work continue to the next step 4 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard Chapter 14 154 Troubleshooting Troubleshooting Verify that the USB cable is 3 meters 9 8 feet or less in length If you have several USB devices attached to your computer you might want to unplug the other devices during the installation 5 Continue with the installation and restart the computer when prompted For more information see Uninstall and reinstall the software on page 155 I received a message that an unknown error has occurred
60. software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Share a scanned image with friends and relatives You can easily share scanned images with friends and family using the HP Photosmart Share online service HP Photosmart Share enables you to send images to others as e mail or upload photos to an online photo album or photo finishing service In order to take full advantage of the HP Photosmart Share features available from the control panel of a network connected HP All in One you must set up HP Photosmart Share on the HP All in One NOTE Availability of the services described here varies by country region Some of the services described here might not be available in your country region Chapter 9 118 Use the scan features Scan To send a scan of a photo or document 1 Load your original print side down on the right front corner of the glass 2 Touch Scan 3 Touch HP Photosmart Share to send the scan to your computer If the HP All in One is connected to one or more computers on a network a Select Computer menu appears Touch the destination computer name 4 Use the HP Photosmart Share software on your computer to send the scan as thumbnail preview to an e mail recipient the full size file can be downloaded later at the recipient s convenience to an online photo album or photo finishing service o
61. that appear on your screen for reloading the paper to print on the second side and then click Continue 11 When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet Perform special print jobs 87 Print 1 3 5 7 9 11 Figure 7 1 Left edge binding for left to right languages 1 3 5 7 9 11 Figure 7 2 Right edge binding for right to left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Pages per sheet list click 2 4 6 8 9 or 16 7 If you want a border to appear around each page image printed on the sheet of paper select the Print page borders check box Chapter 7 88 Print from your computer Print 8 In the Page order list click an appropriate page order option The sample output graphic
62. the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Color tab Adjust the ink volume and dry time You can reduce the amount of ink printed on a page or you can increase the dry time to allow slower drying printouts to dry before you touch them To adjust the ink volume and dry time 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer Change the print settings for the current job 79 Print 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup or Printer 5 Click the Advanced tab 6 Click Advanced features The Advanced features dialog box appears 7 Move the sliders to adjust the Ink volume and Dry time Ink volume adjusts the amount of ink used The lower the ink volume the faster the printout will dry Dry time adjusts the amount of time for a printout to dry Reduce the amount of overspray You can reduce the amount of overspray applied to a borderless photo A small amount of overspray is necessary on borderless prints to ensure that ink covers the edge of the photo paper Reducing the amount of overspray can help prevent wasting ink
63. the copy features Copy 11 Print reports and forms The HP All in One enables you to print self test reports You can also print forms such as ruled papers and checklists This section contains the following topics Print a self test report Print forms Print a self test report If you are experiencing problems with printing print a self test report before you replace the ink cartridges This report provides useful information on several aspects of your device including your ink cartridges To print a self test report 1 Load letter A4 or legal unused plain white paper into the input tray 2 Touch Setup on the display 3 Touch Tools 4 Touch Self Test Report The HP All in One prints a self test report which contains the following information Product information includes the model number serial number and other product information Revision information includes the firmware version number Ink delivery system information displays the approximate ink level of each installed ink cartridge the status of each ink cartridge the date each cartridge was installed and the date each cartridge will expire Print quality pattern displays six color blocks representing each of the six installed cartridges Solid even blocks of color indicate there are no print quality problems When streaks are displayed or there are missing blocks clean the print head using the procedure described in
64. the input tray 2 Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears 4 Touch Copies The Copies menu appears 5 Touch to select the number of copies up to the maximum The maximum number of copies varies by model 6 Touch Done 7 Touch Black or Color Set the copy paper size You can set the paper size on the HP All in One The paper size you select should match what is loaded in the input tray To set the paper size from the control panel 1 Touch Copy The Copy Menu appears 2 Touch Paper Size NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Paper Size menu appears Chapter 10 122 Use the copy features Copy 3 Touch the appropriate paper size Refer to the following table to determine which paper size setting to choose based on the paper loaded in the input tray Paper type Suggested paper size settings Copier multi purpose or plain papers 8 5x11 inch or A4 Inkjet papers 8 5x11 inch or A4 Letterhead 8 5x11 inch or A4 Photo papers 10x15 cm 4x6 inch 13x18 cm 5x7 inch 8 5x11 inch A4 L Japan only 2L Japan only 20x25 cm Germany only Mutsugiri Japan only Hagaki Hagaki Japan only Transparency films 8 5x11 inch or A4 4 Touch Done Set the copy paper type You can set the paper type on the HP All in
65. the photo tray or main tray is loaded with the correct paper for the type of project you are creating 3 Touch Create The Create screen appears 4 Touch or to scroll through the projects and then touch one of the following projects Album Pages Enables you to select multiple photos and print them onto a series of themed album pages which you can then bind to create a photo album The photos in your album pages are placed in the same orientation for a visually pleasing presentation LightScribe Labeling Enables you to create and print a text label on a LightScribe disc to identify the contents of your CD or DVD LightScribe media is not required for saving photos to a CD DVD but is required for creating and printing text labels Therefore if you plan to create text labels for your CD DVD you should always use LightScribe media for both saving and labeling Panorama Prints Enables you to select multiple photos to stitch together to create a single wide view or panorama photo The HP All in One automatically aligns the edges of the photos you select to create the smoothest transition from one photo to the next Chapter 8 100 Use the photo features Photos Wallets Enables you to print your own wallet size photos to carry with you or give to friends or relatives Passport Photos Enables you to print your own passport size photos If you have questions on guidelines or restrictions for passport pho
66. them Additionally you can load slides or negatives in the Slide and Negative Film Holder to scan and then print them This section contains the following topics Load originals Load an original in the Slide and Negative Film holder Load an oversized original Load originals You can copy or scan original documents up to letter or A4 size by loading them on the glass To load an original on the glass 1 Lift the lid on the HP All in One 2 Load your original print side down on the right front corner of the glass TIP For more help on loading an original refer to the engraved guides along the edge of the glass Load originals and load paper 57 Load originals and load paper 3 Close the lid Load an original in the Slide and Negative Film holder You can scan 35 mm slides and negatives with the HP All in One using the Slide and Negative Film holder After you scan slides or negatives remove the slide or negative film from the holder and then replace the holder and lid backing on the HP All in One To load 35 mm negatives 1 Raise the lid remove the lid backing and then remove the Slide and Negative Film holder Set the lid backing aside where it will not get damaged or dirty 2 Arrange the holder so that the negative film portion is at the bottom and the film opening is on the right side Chapter 6 58 Load originals and load paper Load originals and load paper 3 Slide the negat
67. through the HP Solution Center 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device 2 Click the Estimated Ink Levels tab 3 Click Ink Cartridge Ordering Information The ink cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 143 Shop for ink supplies Chapter 13 144 Shop for ink supplies Shop for ink supplies 14 Troubleshooting This section contains the following topics Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Network troubleshooting Print quality troubleshooting Print troubleshooting Memory card and front USB port troubleshooting Scan troubleshooting Copy troubleshooting Errors Troubleshooting tips This section contains the following topics Communication problems over a USB connection Information on ink cartridges and the print head Information on paper Clear paper jams Communication problem
68. want to use this feature when the self test report shows streaking or white lines through any of the blocks of color If you still have print quality problems after aligning the printer try cleaning the print head If print quality problems persist after aligning and cleaning contact HP support To align the printer from the control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Touch Setup on the display 3 Touch Tools 4 Touch Align Printer 5 The HP All in One prints a test page aligns the print head and calibrates the printer Recycle or discard the page A success or failure message appears NOTE If you have colored paper loaded in the input tray when you align the printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or ink cartridge Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Chapter 12 138 Maintain the HP All in One Maintain the HP All in One To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox fro
69. you have set This section contains the following topics Set your language and country region Adjust the volume Set the default paper tray for PictBridge DPOF uPnP printing Enable faster browsing of photos Set the paper tray for printing from a Bluetooth device Restore the factory defaults Play a slideshow on the display Share CD DVD drive Set your language and country region The language setting determines which language the HP All in One uses to show messages on the display The country region setting determines the default paper sizes and layouts for printing You can change these settings at any time by using the following procedures To set the language 1 Touch Setup on the display 2 Touch Preferences 3 Touch Set Language Finish setting up the HP All in One 19 Finish setup 4 Touch the language you want to select NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 5 When prompted touch Yes to confirm your selection or touch No to choose another language To set the country region 1 Touch Setup on the display 2 Touch Preferences 3 Touch Set Country Region 4 Touch the country region you want to select NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 5 When prompted touch Yes to confirm your selection o
70. 00 A2 2002 EN 55022 1998 A1 2000 A2 2003 Class B CISPR 24 1997 A1 2001 A2 2002 EN 55024 1998 A1 2001 A2 2003 Class B EN 301 489 1 V1 4 1 2002 EN 301 489 17 V1 2 1 2002 IEC 61000 3 2 2000 A1 2000 A2 2005 EN 61000 3 2 2000 A2 2005 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 SAFETY IEC 60950 1 2001 EN 60950 1 2001 IEC 60825 1 Ed 1 2 2001 EN 60825 1 A2 A1 2002 Laser2 LED GB4943 2001 RADIO EN 300 328 V1 6 1 2004 11 HEALTH EU 1999 519 EC This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the R amp TTE Directive 1999 5 EC and carries the CE Marking accordingly Additional Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 The DVD drive contains a laser that is classified as a Class 1 Laser Product in accordance
71. 135 Remove the control panel faceplate Remove the control panel faceplate before returning the HP All in One for repair NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 214 CAUTION The HP All in One must be unplugged before following these steps To remove the control panel faceplate 1 Press the On button to turn off the HP All in One 2 Unplug the power cord and then disconnect it from the HP All in One Do not return the power cord with the HP All in One 3 Remove the control panel faceplate as follows a Rotate the control panel up as far as it will go b Locate the release button on the rear of the control panel The button is near the right side and halfway up Prepare the HP All in One for shipment 215 HP warranty and support c Press the button to release the faceplate d Rotate the control panel back down as far as it will go e Gently pull the faceplate towards you to remove it from the device 4 Retain the control panel faceplate Do not return the control panel faceplate with the HP All in One CAUTION The replacement HP All in One might not come with a control panel faceplate Store your control panel faceplate in a safe place and when the replacement HP All in One arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control p
72. CD DVD into the LightScribe drive Otherwise try transferring the files to your computer using a memory card reader or a USB cable If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged If these solutions do not work retake the photos with your digital camera as a last resort Photos not found Cause Some of the files on the inserted memory card attached storage device or inserted CD DVD are damaged Solution Reinsert the memory card in the HP All in One or reconnect the storage device to the front USB port or reinsert the CD DVD into the LightScribe drive Otherwise try transferring the files to your computer using a memory card reader or a USB cable If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged If these solutions do not work retake the photos with your digital camera as a last resort Cause There are no photos found on the memory card storage device or CD DVD Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software Errors 193 Troubleshooting File not found Cause There is not enough available memory on your computer to create a print preview file Solution Close some applications and try the task again File f
73. Cause The source of the error is unknown Solution Try to continue with the installation If that does not work stop and then restart the installation and follow the directions on the screen If an error occurs you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One For more information see Uninstall and reinstall the software on page 155 The registration screen does not appear Cause The registration screen did not launch automatically Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C8100 All in One series and then clicking Product Registration Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall from a Windows computer method 1 1 Disconnect the HP All in One from your computer Do no
74. Clean the print head on page 139 If the color blocks still show print quality problems after cleaning the print head align the printer using the procedure described in Align the printer on page 138 If the color blocks continue to show print quality problems after cleaning and aligning contact HP support History log contains information that might be used for diagnostic purposes if you need to call HP support Print reports and forms 131 Print reports and forms Print forms The HP All in One contains built in templates that enable you to print common forms such as narrow or wide ruled notebook paper graph paper task checklists and music sheets on plain letter or A4 size paper To print forms from the control panel 1 Make sure you have paper loaded in the input tray 2 Touch Setup on the display 3 Touch Printable School Papers 4 Touch the form you want to print NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options Chapter 11 132 Print reports and forms Print reports and forms 12 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace ink cartridges clean the print head assembly or align the printer from time to time This section provides in
75. For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Environmental product stewardship program 221 Technical information Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active Specific information on power consumption may be found in the printed documentation that came with the HP All in One Special handling of materials This HP product contains a lithium manganese dioxide battery located on the main printed circuit assembly that may require special handling at end of life Attention California users The battery supplied with this product may contain perchlorate material Special handling may apply For more information go to the following Web site www dtsc ca gov hazardouswaste perchlorate NDL battery disposal Dit HP Product bevat een lithium manganese dioxide batterij Deze bevindt zich op de hoofdprintplaat Wanneer deze batterij leeg is moet deze volgens de geldende regels worden afgevoerd Taiwan battery statement Chapter 16 222 Technical information Technical information Disposal of Waste Equipment by Users in Private Households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr
76. HP All in One 2 In the Address box in your Web browser on your computer type the IP address of the HP All in One as shown on the network settings page For example http 192 168 1 101 The Embedded Web Server Home page appears showing information for the HP All in One NOTE If you are using a proxy server in your browser you might need to disable it to access the Embedded Web Server 3 If you need to change the language displayed in the Embedded Web Server do the following a Click the Settings tab b Click Select Language in the Settings navigation menu c In the Select Language list click the appropriate language d Click Apply 4 Click the Home tab to access device and network information or click the Networking tab to access more network information or to modify network information 5 Make any configuration changes 6 Close the Embedded Web Server Related topics View and print network settings on page 41 Use the Embedded Web Server setup wizard The network setup wizard provided in the Embedded Web Server gives you an intuitive interface to your network connection parameters To access the Embedded Web Server setup wizard 1 Print a network configuration page to find the IP address for the HP All in One 2 In the Address box in your Web browser on your computer type the IP address of the HP All in One as shown on the network settings page For example http 192 168 1 101 The Emb
77. HP Photosmart C8100 All in One series Windows Help Contents 1 HP Photosmart C8100 All in One series Help 7 2 HP All in One overview The HP All in One at a glance 9 Control panel overview 10 Control panel features 11 Display icons 12 Display sleep state 12 Menu overview 12 Photosmart Express Menu 13 Copy Menu 13 Scan Menu 13 CD DVD Menu
78. Not visible Only Bluetooth devices that have stored the device address of the HP All in One can print to it Security The level of security set for an HP All in One connected by Bluetooth Low The HP All in One does not require a passkey Any Bluetooth device within range can print to it High The HP All in One requires a passkey from the Bluetooth device before allowing the device to send a print job Network glossary access point A network router that has wireless capability ASCII American Standard Code for Information Interchange The standard for numbers used by computers to represent all the uppercase and lowercase Latin letters numbers punctuation etc AutoIP A feature of the installation software which determines the configuration parameters of devices on the network DHCP Dynamic Host Configuration Protocol A server on the network that supplies configuration parameters to devices on the network On small networks this could be a router DNS Domain Name Service When you use the Web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another DNS SD See DNS The SD portion stands for Service Discovery This is part of a protocol developed by Apple that enables automatic discovery of computers devices and s
79. One The default paper type setting for copying is Automatic which causes the HP All in One to detect the type of paper in the input tray To set the paper type for copies 1 Touch Copy The Copy Menu appears 2 Touch Paper Type NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Paper Type menu appears Change the copy settings for the current job 123 Copy 3 Touch the appropriate paper type Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper HP Premium Plus Photo Paper Glossy Premium Photo HP Premium Plus Photo Paper Matte Premium Photo HP Premium Plus 10 x 15 cm 4 x 6 inch Photo Paper Premium Photo HP Photo Paper Photo Paper HP Everyday Photo Paper Everyday Photo HP Everyday Photo Paper Semi Gloss Everyday Matte HP Premium Paper Premium Inkjet Other inkjet paper Premium Inkjet HP Professional Brochure amp Flyer Paper Glossy Brochure Glossy HP Professional Brochure amp Flyer Paper Matte Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L Japan only Premium Photo Advanced Photo Pap
80. One and the computer Cause The HP All in One and computer are not connected to the same network Solution Try accessing the Embedded Web Server on the HP All in One To find the IP address print a network configuration page Related topics View and print network settings on page 41 Use the Embedded Web Server on page 44 The Printer not Found screen appears during installation Cause The HP All in One is not turned on Solution Turn on the HP All in One Cause You do not have an active network connection Network troubleshooting 159 Troubleshooting Solution Make sure you have an active network connection To make sure your network connection is active 1 If the connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again 2 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 3 Make sure the HP All in One is connected to the network with a CAT 5 Ethernet cable Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly Cables between the HP All in One and the hub or router Cables between the hub or router and your computer
81. Solution Wait a few seconds and then try again Cause The LightScribe disc is inserted incorrectly in the CD DVD drive Solution Make sure the LightScribe disc is inserted with the label side down Chapter 14 198 Troubleshooting Troubleshooting Flip LightScribe disc Cause The CD DVD is placed upside down in the drive so you cannot copy photos to or print a LightScribe text label on the CD DVD Solution Remove the CD DVD from the drive flip it over before reinserting it and try again Unrecognized Disc Cause The disc in the LightScribe drive is not recognized Solution Ensure that the disc in the drive is a LightScribe disc and is inserted with the label side down If your LightScribe disc is still not recognized dirt or smudges may be on the disc Wipe both sides of the disc surface with a soft cloth and try again Incompatible Disc Cause The inserted disc is incompatible with the LightScribe drive Solution Insert a LightScribe compatible disc into the drive Paper messages The following is a list of paper related error messages Cannot load paper from input tray Ink is drying Out of paper Paper jam misfeed or blocked print head assembly Paper mismatch Wrong paper width Cannot load paper from input tray Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining loa
82. TIP You can also save photos to a CD or DVD by touching CD DVD on the main screen then choosing Backup Memory Card in the LightScribe CD DVD menu To create a LightScribe disc label 1 On the Photosmart Express menu touch Create 2 On the Create screen touch or to scroll through the projects until you find LightScribe Labeling then touch this project 3 When prompted insert a LightScribe CD or DVD with the label side down The visual keyboard appears Preserve your photos on a CD or DVD 105 Photos 4 Use the visual keyboard to enter titles and subtitles that identify your CD or DVD and touch Done on the visual keyboard when you are finished 5 In the Label Summary screen touch Burn At the printing status screen touch Return to Main Menu to continue with any non disc tasks while disc labeling continues in the background Related topics Load a CD DVD in the LightScribe enabled CD DVD drive on page 71 Use the Roxio Creator Basic Software on page 15 Use the HP Photosmart Software on page 15 Enter text using the visual keyboard on page 14 Print custom CD DVD labels on page 84 Edit photos using the control panel The HP All in One offers several basic editing features that you can use to edit your photos manually before you print them as well as a feature that enables you to automatically enhance your photos This section contains the following topics
83. Use printer sharing If your computer is on a network and another computer on the network has an HP All in One connected to it by a USB cable you can print to that printer using printer sharing The computer directly connected to the HP All in One acts as the host for the printer and has full software functionality The other computer which is referred to as a client has Chapter 4 28 Finish setting up the HP All in One Finish setup access only to the print features You must perform other functions from the host computer or from the control panel on the HP All in One To enable printer sharing on a Windows computer Refer to the user guide that came with your computer or see the Windows onscreen Help Connect to a network This section describes how to connect the HP All in One to a network and how to view and manage network settings If you want to See this section Connect to a wired Ethernet network Wired network setup on page 30 Connect to a wireless network with a wireless router infrastructure Integrated wireless WLAN 802 11 network setup on page 32 Connect directly to a wireless capable computer without a wireless router ad hoc Wireless ad hoc network setup on page 35 Install the HP All in One software for use in a networked environment Install the software for a network connection on page 39 Add connections to more computers on the network Connect to ad
84. View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to edit appears touch it 5 When the selected photo appears by itself on the display touch the image or touch Options The Options menu appears 6 Touch Edit The Edit menu appears 7 Touch Add Frame The Select Creative Frame screen appears 8 Touch or to scroll through the frames until you find the one you want and then touch the frame The selected frame is applied to the photo and shown by itself on the display To preview your edited photo Touch the Back icon until you return to the Options menu then touch Print Preview Edit photos using the control panel 109 Photos To print your edited photo Touch the Back icon until you return to the View Photos screen then touch Print Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia hand tinted or black and white finish NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card storage device or CD DVD To change the color effects 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the m
85. White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Reduce energy consumption when the HP All in One is off When the HP All in One is off an amount of energy is still being consumed Energy consumption can be lessened by enabling the Federal Energy Management Program FEMP mode NOTE When the HP All in One is in FEMP mode it will take longer than usual to turn back on To enable FEMP mode Press and hold the On button for 3 seconds until the HP All in One turns off Reduce energy consumption when the HP All in One is off 141 Maintain the HP All in One Self maintenance sounds The HP All in One will make mechanical noises at various times to perform periodic maintenance functions such as replenishing the ink levels in the print head assembly or cleaning the print head This is normal operation and is necessary to ensure the HP All in One produces the best quality printouts CAUTION A message on the display will notify you when the HP All in One is performing maintenance functions Do not remove power from the device during this time Turn off the HP All in One To avoid damaging the HP All in One you must properly shut it down by using the On button located on the device Do not turn the HP All in One off by unplugging the po
86. Zoom and pan to crop a photo Rotate a photo Adjust the brightness of your photos Print a frame around your photo Apply special color effects to your photos Remove red eye Automatically enhance your photos Flip horizontal Zoom and pan to crop a photo The HP All in One enables you to zoom in or out on a specific area of a photo When you print the photo the photo is cropped so only the area shown on the display prints NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card storage device or CD DVD To crop a photo 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display 2 Touch View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos Chapter 8 106 Use the photo features Photos 4 When the thumbnail of the photo you want to edit appears touch it 5 When the selected photo appears by itself on the display touch the image or touch Options The Options menu appears 6 Touch Edit The Edit menu appears 7 Touch Crop The Crop screen appears 8 Touch the Zoom In or Zoom Out magnifying glass icons on the right side of the display to zoom cl
87. a 225 VCCI Class B compliance statement for users in Japan 225 Notice to users in Japan about power cord 225 Ger uschemission 225 Regulatory wireless statements 226 Wireless Exposure to radio frequency radiation 226 Wireless Notice to users in Brazil 226 Wireless Notice to users in Canada 226 European Union Regulatory Notice 227 Wireless Notice to users in Taiwan 227 Declaration of conformity European Economic Area 228 HP Photosmart C8100 All in One series declaration of conformity 228 Index
88. a t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznos t sra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi Lai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t neder go ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos S jungos vartotoj ir priva i nam ki atliekamos rangos i metimas is simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis nam kio atliekomis J s privalote i mesti savo atliekam rang atiduodami j atliekamos elektronikos ir elektros rangos perdirbimo
89. able describes the 802 3 wired settings shown on the network configuration page Parameter Description Hardware Address MAC The Media Access Control MAC address that identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification including routers switches and other such devices No two pieces of hardware have the same MAC address NOTE Some Internet service providers ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation IP Address This address uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended CAUTION Be careful when manually assigning an IP address An invalid IP address during installation will prevent your network components from seeing the HP All in One Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines which of the HP All in One IP address bits identify the network and subnet and which bits identify the device itself NOTE It is recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves
90. ad paper Load originals and load paper To load envelopes 1 Pull out the main input tray and then slide the paper width and paper length guides to their outermost positions 2 Remove all paper from the main input tray 3 Insert one or more envelopes into the far right side of the main input tray with the envelope flaps up and on the left Slide the stack of envelopes forward until it stops 4 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the main input tray make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper width guide 5 Push the main input tray back into the HP All in One 6 Pull the output tray extender toward you as far as it will go NOTE When you use legal size paper leave the tray extender closed Related topics Change the print settings for the current job on page 76 Load paper 69 Load originals and load paper Load other types of paper The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE For best results set the paper type to transp
91. adapter to see if it supports the Microsoft stack Widcomm stack If you have an HP computer with Bluetooth built in or if you have installed an HP bt450 then your computer has the Widcomm stack If you have an HP computer and plug in an HP bt450 it will install automatically using the Widcomm stack Computer connection information 27 Finish setup To install and print using the Microsoft stack 1 Make sure that you have installed the HP All in One software on the computer NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the HP All in One install the USB connection first For more information see the Setup Guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen 2 If you are using an external Bluetooth adapter for your computer make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer If you have Windows XP with Service Pack 2 or Windows Vista installed the Bluetooth drivers are installed automatically If you are prompted to select a Bluetooth profi
92. amage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One Maintain the HP All in One 133 Maintain the HP All in One Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the HP All in One and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 3 Dry the backing with a dry soft lint free cloth CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol CAUTION Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Check the estimated ink levels You can easily check the ink supp
93. an Call HP Korea customer support Prepare the HP All in One for shipment Pack the HP All in One Warranty For more information about the warranty see the printed documentation that came with the HP All in One Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the HP All in One HP warranty and support 211 HP warranty and support Support process If you have a problem follow these steps 1 Check the documentation that came with the HP All in One 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP All in One Valuable HP All in One and troubleshooting information for common problems P
94. andscape orientation 78 language set 19 legal paper copy 122 load 65 specifications 219 letter paper copy 123 load 65 specifications 219 lid backing clean 134 light copy 187 lighten copies 125 link configuration 48 speed 43 load 10 x 15 cm photo paper 66 4 x 6 inch photo paper 66 A4 paper 65 documents 57 envelopes 68 full size paper 65 greeting cards 70 Hagaki 67 index cards 67 iron on transfers 70 labels 70 legal paper 65 letter paper 65 negatives 58 original 57 oversized original 60 photos 57 postcards 67 slides 58 transparencies 70 M MAC address 47 49 maintenance align printer 138 check ink levels 134 clean exterior 134 clean glass 133 clean lid backing 134 clean print head 139 replace ink cartridges 135 restore factory defaults 21 self test report 131 set FEMP mode 141 make a copy 121 margins incorrect 177 text or graphic cut off 178 maximum resolution quality 124 mDNS service name 47 media See paper Media Access Control MAC address 47 49 memory cards digital camera cannot read 179 e mail photos 101 error message 195 file unreadable 193 HP All in Onecannot read 180 inaccessible 182 insert 103 photos missing 193 read or write error 182 save files to computer 103 scan to 115 share photos 101 slots 95 menus copy 13 help 14 scan to 13 setup 14 missing information from copy 188 ink cartridge 205 text from scan 186 N negatives change original type 116 load 58 scan 116 netwo
95. anel functions on the replacement HP All in One NOTE See the Setup Guide that came with the HP All in One for instructions on how to attach your control panel faceplate The replacement HP All in One might come with instructions for setting up your device Pack the HP All in One Complete the following steps after you have prepared the HP All in One for shipment Chapter 15 216 HP warranty and support HP warranty and support To pack the HP All in One 1 If available pack the HP All in One for shipment by using the original packing materials or the packaging materials that came with your exchange device If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box A complete description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day Pack the HP All in One 217 HP warranty and support Chapter 15 218 HP warranty and support HP warranty and support 16 Technical information The technical specifications and international regulatory inf
96. anje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje ljudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunalnem podjetju ali trgovini kjer ste izdelek kupili Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall I st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till tervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r tt s tt Kommunala myndigheter sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning English Fran ais Deutsch Italiano Espa ol esky Dansk Nederlands Eesti Suomi Magyar Latviski Lietuvi kai Polski Portugu s Sloven ina Sloven ina Svenska Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region Regulatory notices 223 Technical information This section contains the followin
97. ans that the HP All in One might accidently connect to a different wireless network in your area which uses the same network name If this happens you will not be able to access the HP All in One For more information on how to change the network name see the documentation that came with your wireless router NOTE Before connecting to a wireless infrastructure network ensure that the ethernet cable is not connected to the HP All in One To connect the HP All in One with the Wireless Setup Wizard 1 Write down the following information about your wireless router or access point Network Name also called SSID WEP Key WPA Passphrase if needed If you do not know where to find this information see the documentation that came with your wireless router or access point You might be able to find the network name SSID and the WEP key or WPA passphrase on the Embedded Web Server for the wireless router 2 Touch Setup on the display 3 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options Connect to a network 33 Finish setup 4 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard The wireless network test also runs performing a series of diagnostic tests to determine whether network setup is successful The wireless network test prints upon completion of the test 5 Touch the name of the network you wrote down in step 1
98. ansparencies copy 123 load 70 specifications 219 troubleshoot blocked print head 153 fax problems 164 165 hardware installation 149 incorrect measurements 153 jams paper 72 153 language display 151 low signal 162 network connection 162 network setup 158 Passphrase invalid 163 printer alignment 152 printer not found 163 software installation 153 USB cable 151 WEP key 163 wireless setup wizard 158 160 troubleshooting cannot find the file or item 183 communication problems 145 copy 186 error messages 190 file system 179 filename appears as gibberish 182 others on network can access my memory card 183 print 172 Printer not Found 159 scan 183 unable to discover device 158 two sided prints 85 87 U uninstall software 155 upgrade to network 40 URL 46 USB cable communication lost 202 USB cable installation 151 V visibility Bluetooth 52 volume adjust 20 W warranty 211 213 Web pages print 92 WEP key setup 36 wireless radio turn off 42 setup wizard troubleshoot 158 160 status 50 wireless regulatory notices exposure to wireless frequency radiation 226 notice to users in Brazil 226 notice to users in Canada 226 notice to users in Taiwan 227 notice to users in the European Economic Area 227 wireless router 31 Z zoom buttons 106 photos 106 234 Index
99. are applications designed for Windows use the Windows print spooler your software application might not use the spooler An example of a software application that does not use the Windows print spooler is PowerPoint in Microsoft Office 97 If you cannot cancel your print job by using one of the following procedures consult the instructions for canceling background printing in the online help for your software application To stop a print job from the HP All in One Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows 2000 users 1 On the Windows taskbar click Start point to Settings and then click Printers 2 Double click the HP All in One icon TIP You can also double click the printer icon in the Windows taskbar 3 Select the print job you want to cancel 4 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows XP users 1 On the Windows taskbar click Start and then click Control Panel 2 Open the Printers and Faxes control panel Stop a print job 93 Print 3 Double click the HP All in One icon TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel
100. arency film before printing on transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards Insert a small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops TIP Make sure the area on which you want to print is inserted first print side down in the input tray Inkjet labels 1 Always use letter or A4 label sheets designed for use with inkjet devices and make sure that the labels are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP All in One causing subsequent paper jams 2 Fan the stack of labels to make sure none of the pages are sticking together 3 Place a stack of label sheets on top of full size plain paper in the input tray label side down Do not insert labels one sheet at a time For best results set the paper type and paper size before printing HP CD DVD Tattoo labels Place one sheet of CD DVD tattoo paper in the input tray with the print side down slide the CD
101. arge copies custom size 128 resize to fit letter or A4 127 regulatory notices China 222 declaration of conformity European Economic Area 228 declaration of conformity U S 228 Directive 2002 95 EC 222 FCC statement 224 ger uschemission 225 notice to users in Japan power cord 225 notice to users in Japan VCCI 225 notice to users in Korea 225 regulatory model identification number 224 wireless statements 226 reinstall software 155 removing ink from skin and clothing 141 replace ink cartridges 135 reports self test 131 resolution print 78 restore factory settings 21 restore network defaults 42 RJ 45 plug 31 53 rotate photos 107 router 31 S saturation change in print 79 save photos to computer 103 scanned image 115 scan blank 184 cancel 119 change original type 116 crop incorrect 185 documents 113 114 edit image 117 fails 184 191 features 113 from control panel 115 halts 184 negatives 116 no scan options error 196 page layout incorrect 185 photos 113 114 preview image edit 118 save to CD 116 save to computer 115 save to DVD 116 save to memory card 115 save to storage device 115 scan specifications 220 send using HP Photosmart Share 119 share images 118 slides 116 stop 119 text appears as dotted lines 185 text format incorrect 185 text incorrect 186 to CD DVD 116 to memory card 115 troubleshooting 183 scan glass clean 133 scan to menu 13 security Bluetooth 52 network WEP key 33 36
102. arker Crop Paper Size Paper Type Margin Shift Enhancements Set As New Defaults Scan Menu The following options are available when you touch Scan on the main screen Menu overview 13 Overview NOTE The options that appear on the Scan Menu vary depending on the software applications installed on your computer Scan and Reprint Scan Film Scan to Memory Device Scan to CD DVD Scan to Computer NOTE The Scan to Computer option only appears if the HP All in One is network connected CD DVD Menu The following options are available when you touch CD DVD on the main screen Backup Memory Card View amp Print Photos Save Photos to Computer Make LightScribe Disc Label Setup Menu The following options are available when you touch Setup on the main screen Printable School Papers Help Menu Tools Preferences Network Bluetooth Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard that automatically appears on the display when you need to enter text For example the visual keyboard automatically appears when you are setting up a wired or wireless network or the Bluetooth device name Chapter 2 14 HP All in One overview Overview To enter text using the visual keyboard 1 To select a letter number or symbol on the visual keyboard touch the appropriate selection To enter lowercase letters uppercase letters numbers and s
103. as a booklet 87 Print multiple pages on a single sheet 88 Print a multiple page document in reverse order 89 Reverse an image for iron on transfers 90 Print on transparencies 90 Print a group of addresses on labels or envelopes 91 Print a poster 92 Print a Web page 92 Stop a print job 93 8 Use the photo features View and select photos 96 Print your photos 98 Create special projects from your photos
104. as needed 3 Load the labels or envelopes into the main input tray CAUTION Do not use envelopes with clasps or windows They can get stuck in the rollers and cause paper jams 4 Slide the paper length and paper width guides inward against the stack of labels or envelopes until the guides stop 5 If you are printing on envelopes do the following a Display the print settings and click the Features tab b In the Resizing Options area click the appropriate envelope size in the Size list 6 Click OK and then click Print or OK in the Print dialog box Perform special print jobs 91 Print Print a poster You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate where to trim the pages before taping them together To print a poster 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 6 Expand Document Options and then expand Printer Features 7 In the Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheets This selection tells the HP All in On
105. at in the input tray and is not wrinkled Ink is not filling the text or graphics completely Cause The Paper Type setting is incorrect Solution Change the Paper Type setting to match the type of paper loaded in the input tray For more information see Set the copy paper type on page 123 Set the paper type for printing on page 77 Cause The copy or print paper type setting is incorrect Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 147 Print quality troubleshooting 165 Troubleshooting Cause The print head needs to be cleaned Solution Clean the print head and then print a self test report Check the color blocks in the report for any problems If the color blocks show print quality problems perform a printer alignment If the problem persists after cleaning and aligning contact HP support for help Go to www hp com support If prompted choose your
106. ause For scanning there must be at least 50 MB of space available on your computer s hard disk Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk Memory card error Cause There are two or more memory cards inserted into the HP All in One at the same time Errors 195 Troubleshooting Solution Remove all but one memory card The HP All in One reads the remaining memory card and displays the first photo stored on the memory card Cause You have inserted a Compact Flash memory card backwards or upside down Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be readable as you insert it into the slot Cause You have not fully inserted the memory card Solution Remove the memory card and reinsert it in the memory card slot until it stops Disconnected Cause Several situations can cause this error message to appear Your computer is not turned on Your computer is not connected to the HP All in One The software that came with the HP All in One was not installed correctly The software that came with the HP All in One is installed but it is not running Solution Make sure your computer is turned on and is connected to the HP All in One Also make sure you installed the software that came with the HP All in One For more information see Communication pr
107. ble as you insert it into the slot Cause You have not fully inserted the memory card Solution Remove the memory card and reinsert it in the memory card slot until it stops Use only one card at a time Cause Multiple memory cards are inserted in the HP All in One Solution You can insert only one memory card at a time If more than one memory card is inserted the Attention light will blink rapidly and an error message will appear on the display Remove the additional memory card to resolve the problem Card is inserted incorrectly Cause The card is inserted backwards or upside down Solution Turn the memory card so that the label side is up and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the HP All in One will not respond and the Photo light near the memory card slots will not turn on After the memory card has been inserted properly the Photo light will blink for a few seconds and then remain lit Card is not fully inserted Cause The card is not fully inserted Errors 197 Troubleshooting Solution Make sure you fully insert the memory card into the appropriate slot on the HP All in One If the memory card is not inserted properly the HP All in One will not respond and the Photo light near the memory card slots will not turn on After the memory card has bee
108. cable The WLAN is disabled or this parameter does not apply to this network type NOTE In ad hoc mode if you are not able to receive or transmit data between your computer and the HP All in One make sure that you are using the same communication channel on your computer and the HP All in One In infrastructure mode the channel is dictated by the access point Chapter 4 continued 50 Finish setting up the HP All in One Finish setup Parameter Description Authentication type Type of authentication in use None No authentication in use Open System ad hoc and infrastructure No authentication Shared Key WEP key is required WPA PSK infrastructure only WPA with Pre Shared Key Not applicable This parameter does not apply to this network type Authentication verifies the identity of a user or device before granting access to the network making it more difficult for unauthorized users to access network resources This security method is common on wireless networks A network using Open System authentication does not screen network users based on their identities Any wireless user can have access from the network However such a network might use WEP Wired Equivalent Privacy encryption to provide a first level of security against casual eavesdroppers A network using Shared Key authentication provides increased security by requiring users or devices to identify themselves with a
109. cartridge is still under warranty and the end of warranty date has not been reached If the end of warranty date has been reached purchase a new ink cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Replace the ink cartridges on page 135 Clean the ink cartridge contacts on page 140 Ink cartridge warranty information on page 211 Shop for ink supplies on page 143 Ink cartridge s are empty Cause The indicated ink cartridge s are out of ink Solution Replace the indicated ink cartridge s with new ink cartridge s For more information see Replace the ink cartridges on page 135 Ink delivery failure Cause The print head assembly or the ink delivery system has failed and the HP All in One can no longer print Errors 205 Troubleshooting Solution Turn the HP All in One off unplug the power cord and wait 10 seconds Then plug the power cord back in and turn the device on If you continue to receive this message write down the error code provided in the message and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Ink cartridge s a
110. ce address of the HP All in One can print to it NOTE The HP All in One ships with a default accessibility level of Visible to all To set the HP All in One to be Not visible 1 Touch Setup on the display 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Visibility 4 Touch Not visible The HP All in One is inaccessible to Bluetooth devices that have not stored its device address Turn the Bluetooth radio on and off The Bluetooth radio is on by default as indicated by the blue light on the front of the HP All in One In order to stay connected to Bluetooth the radio must stay on However if the HP All in One is connected to a wired or wireless network or you have a USB connection the radio is not used In this case you might want to turn the radio off Chapter 4 26 Finish setting up the HP All in One Finish setup To turn the Bluetooth radio on and off 1 Touch Setup on the display 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Bluetooth Radio 4 Touch On or Off Reset Bluetooth settings on the HP All in One You can reset all of the Bluetooth settings on the HP All in One to the factory defaults NOTE Only select Reset Bluetooth if you want all of the HP All in One Bluetooth settings returned to
111. ch Share The Select Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to share appears touch it 5 When the photo appears by itself on the display touch the image again A checkmark appears to indicate that the photo is selected 6 Touch or to continue scrolling through and selecting photos and then touch Done The Share Preview screen appears showing which photos you have selected 7 Touch Send If the HP All in One is network connected a list of available computers appears Select the computer you want to use to send the photos and then continue to the next step 8 When the Save to Computer screen asks you to see the computer monitor for Share photo options follow the onscreen prompts on your computer Chapter 8 102 Use the photo features Photos Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card storage device or CD DVD to your computer s hard drive for sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One or connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive To save photos 1 Insert a memory card into the a
112. checked If the borderless paper size and paper type are not compatible the HP All in One software displays an alert and allows you to select a different type or size 9 Click OK and then click Print or OK in the Print dialog box Print a photo on photo paper For high quality photo printing HP recommends you use HP Premium Plus Photo Papers with the HP All in One Perform special print jobs 83 Print To print a photo on photo paper 1 Remove all paper from the input tray and then load the photo paper print side down 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area select the appropriate photo paper type from the Paper Type drop down list 7 In the Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the HP All in One software displays an alert and allows you to select a different type or size 8 In the Basic Options area select a high print quality such as Best or Maximum dpi from the Print Quality drop down list 9 In the HP Real Life technologies area click the Photo fix drop down list and select from the following op
113. country region and then click Contact HP for information on calling for technical support For more information see Clean the print head on page 139 Print a self test report on page 131 Align the printer on page 138 Cause You are using non HP ink Solution HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty The text edges are jagged Cause The font is a custom size Solution Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed Use TrueType or OpenType fonts to ensure that the HP All in One is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon The printout has a horizontal band of distortion near the bottom of the page Cause Your image has light blue gray or brown hues that print near the bottom of the page Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always
114. cs Load up to 10 x 15 cm 4 x 6 inch photo paper on page 66 Set the copy paper type on page 123 Make reprints of your photos on page 113 Resize an original to fit onto letter or A4 paper You can use the Fit to Page feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original This is useful for reducing or enlarging an original For example If you enlarge a 10 x 15 cm 4 x 6 inch photo to make a borderless full size copy on letter or A4 paper some part of your photo will be cropped The Fit to Page feature will enlarge the photo as much as possible to fit the page without cropping any part of your photo If the image or text on your original fills the entire sheet of paper with no margins you can use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet NOTE In order to resize your original without changing the proportions or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears Perform special copy jobs 127 Copy 4 Touch Size The Size menu appears 5 Touch Fit
115. cted HP All in One devices It provides network drive letter access to the memory card or storage device in the HP All in One This lets you read write files on the network from the memory card or storage device in the HP All in One The CIFS server appears on your computer as a network drive In addition to reading writing files from your memory card or storage device you can also create folders and store other information Solution If a file name was created with Unicode by another application it will display as arbitrary characters Other users on the network can access my memory card or storage device Cause The Common Internet File System CIFS server in the HP All in One does not support authentication This is a limitation of the CIFS server The CIFS server is included in all network connected HP All in One devices It provides network drive letter access to the memory card or storage device in the HP All in One This lets you read write files on the network from the memory card or storage device in the HP All in One The CIFS server appears on your computer as a network drive In addition to reading writing files from your memory card or storage device you can also create folders and store other information Solution Every user on the network can access the memory card or storage device Error message Cannot find the file or item Make sure the path and file name are correct Cause The Common Internet File System CIFS
116. cture mode All features are supported including Webscan Follow instructions in Integrated wireless WLAN 802 11 network setup on page 32 Integrated wireless Bluetooth connection One Bluetooth device or computer Printing from a Bluetooth device such as a PDA or camera phone or a Bluetooth enabled computer Follow the instructions in Connect using an integrated wireless Bluetooth connection on page 24 Printer sharing Five The host computer must be turned on at all times or the other computers will not be able to print to the HP All in One All features resident on the host computer are supported Only print is supported from the other computers Follow the instructions in Use printer sharing on page 28 Connect using Ethernet The HP All in One supports both 10 Mbps and 100 Mbps Ethernet network connections For detailed instructions on connecting the HP All in One to an Ethernet wired network see Wired network setup on page 30 Computer connection information 23 Finish setup Connect using integrated wireless WLAN 802 11 The HP All in One uses an internal networking component that supports a wireless network For detailed instructions on connecting the HP All in One to a wireless 802 11 network see Integrated wireless WLAN 802 11 network setup on page 32 Connect using an integrated wireless Bluetooth connection The integrated wireless Bluetooth
117. d Cause An incorrect type of paper is loaded in the input tray Solution If you have color or photo paper loaded in the input tray when you align the printer the alignment might fail Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print head assembly or sensor is defective Solution Contact HP support Go to Chapter 14 208 Troubleshooting Troubleshooting www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Replace ink cartridges soon Cause The indicated ink cartridge is estimated to be low on ink and might need to be replaced soon Solution You might be able to continue printing for a short period of time with ink remaining in the print head assembly Replace the indicated ink cartridge s or follow the prompts on the display or computer screen to continue For more information see Replace the ink cartridges on page 135 Scheduled maintenance Cause The HP All in One performs a periodic maintenance procedure to ensure excellent print quality Solution Load unused plain white letter or A4 paper in the input tray Then f
118. d Printing Shortcuts Features and Color tabs TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Print from your computer 75 Print Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you click the Print button in the toolbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topics Set the paper size Set the paper type for printing View the print resolution C
119. d more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper on page 65 Ink is drying Cause Transparencies and some other media require a drying time that is longer than normal Errors 199 Troubleshooting Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Out of paper Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper on page 65 Cause The rear door is off the HP All in One Solution If you removed the rear door to clear a paper jam replace it For more information see Clear paper jams on page 147 Paper jam misfeed or blocked print head assembly
120. d more than one memory card or you have an inserted a memory card and a storage device at the same time Solution If you have inserted more than one memory card remove one of the memory cards You can use only one memory card at a time If you have a memory card and a storage device connected remove either the memory card or the storage device You can use only one at a time Cause The file system is corrupted Solution Check the display for an error message telling you about the problem and how to solve it If the file system on the card is corrupt reformat the memory card in your digital camera CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost The Photo light next to the memory card slots is blinking Cause The HP All in One is reading the memory card Solution Do not pull out the memory card while the Photo light is flashing A flashing light means the HP All in One is accessing the memory card Wait until the Chapter 14 180 Troubleshooting Troubleshooting light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the HP All in One and card The Attention light blinks when I insert my memory card or storage device Cause Th
121. d off Two way communication lost Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One is not connected to the computer Chapter 14 202 Troubleshooting Troubleshooting Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below For more information see Communication problems over a USB connection on page 145 Ink cartridge messages The following is a list of ink cartridge error messages Calibration error Cannot print Incorrect ink cartridge s The following ink cartridges cannot be used after device initialization and must be replaced Ink cartridge problem Ink cartridge s are empty Ink delivery failure Ink cartridge s are expired Ink expiration near Ink supply error Non HP ink Original HP ink depleted Print head assembly is stalled Print head failure Alignment failed Replace ink cartridges soon Scheduled maintenance Wrong ink cartridge s installed Ink cartridge is mi
122. d papers not specifically designed for the HP All in One They can jam the HP All in One or repel the ink Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film Iron On Transfers Greeting card paper Inkjet labels HP CD DVD tattoo labels Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper Load up to 10 x 15 cm 4 x 6 inch photo paper Load postcards Hagaki or index cards Load envelopes Load other types of paper Chapter 6 64 Load originals and load paper Load originals and load paper Load full size paper You can load many types of letter A4 or legal paper into the main input tray of the
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124. ditional computers on a network on page 39 Change the HP All in One from a USB connection to a network connection NOTE Use the instructions in this section if you first installed the HP All in One with a USB connection and you now want to change to either a wireless or Ethernet network connection Change the HP All in One from a USB connection to a network connection on page 40 View or change the network settings Manage your network settings on page 40 Find troubleshooting information Network troubleshooting on page 158 NOTE You can connect the HP All in One to either a wireless or wired network but not both at the same time Connect to a network 29 Finish setup Wired network setup This section describes how to connect the HP All in One to a router switch or hub using an Ethernet cable and how to install the HP All in One software for a network connection This is known as a wired or Ethernet network To set up the HP All in One on a wired network you need to do the following See this section First collect all of the required materials What you need for a wired network on page 30 Next connect to a wired network Connect the HP All in One to the network on page 31 Finally install the software Install the software for a network connection on page 39 What you need for a wired network Before you connect the HP All in One to a network make sure you hav
125. door by lifting from the front center of the device until the door locks into place 3 Squeeze the bottom of the latch below the ink cartridge you want to replace and then lift the latch If you are replacing the black ink cartridge lift the latch on the far left If you are replacing one of the five color ink cartridges such as yellow light cyan blue cyan light magenta pink or magenta lift the appropriate latch in the center area 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges Chapter 12 136 Maintain the HP All in One Maintain the HP All in One 4 Pull the ink cartridge toward you out of its slot to remove it 5 Remove the new ink cartridge from its packaging and then holding it by the handle push the ink cartridge into the empty slot Match the color and pattern of the ink cartridge to the color and pattern on the print carriage 6 Close the latch and make sure it is secure Work with ink cartridges 137 Maintain the HP All in One 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the ink cartridge door Related topics Shop for ink supplies on page 143 Align the printer The HP All in One automatically aligns the print head when you install the ink cartridges during the initial setup The HP All in One also aligns the print head during periodic maintenance to ensure excellent print quality You might
126. e To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the HP All in One 3 Check the graphics in the document to make sure that the current size fits within the printable area of the HP All in One 4 Cancel the print job if the graphics do not fit in the printable area of the page TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The paper is loaded incorrectly Solution If the paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper following the steps below For more information see Load paper on page 64 Chapter 14 178 Troubleshooting Troubleshooting A blank page came out while printing Cause The document you are printing contains an additional blank page Solution Open the document file in your software application and remove any extra pages or lines at the end of the document Cause The HP All in One picked up two sheets of paper Solution If the HP All in One has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tra
127. e amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel HP CD DVD Tattoos HP CD DVD Tattoos allow you to personalize your CDs and DVDs by printing high quality low cost CD or DVD labels To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Choose papers for printing and copying 63 Load originals and load paper Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy jobs Any size paper other than those listed in the HP All in One printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coate
128. e HP All in One has detected an error with the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label side is up and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on If the problem continues the memory card might be defective Cause You have inserted more than one memory card or you have inserted a memory card and a storage device at the same time Solution If you have inserted more than one memory card remove one of the memory cards You can use only one memory card at a time If you have a memory card and a storage device connected remove either the memory card or the storage device You can use only one at a time The photos on the memory card or storage device do not transfer to my computer Cause The HP Photosmart Software is not installed Solution Install the HP Photosmart Software that came with the HP All in One If it is installed restart your computer To install the HP Photosmart Software 1 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One Cause The HP All in One is turned off Sol
129. e HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Mechanism error Cause The HP All in One has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 147 Cause The print head assembly is blocked or stalled Solution Turn the HP All in One off and open the ink cartridge door Remove any objects that are blocking the print head assembly including any packing materials and then turn the HP All in One on again Memory is full Cause The document you are copying has exceeded the memory of the HP All in One Solution Try making fewer copies Scanner failure Cause The HP All in One is busy or an unknown cause has interrupted your scan Solution Turn off the HP All in One and then turn it on again Restart your computer and then try to scan again If the problem persists try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip If the problem continues contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Photo tray problem Cause There is not enough paper in the photo tray Solution If the photo tray is empty or there are only a few sheets remaining load more paper in the photo tray If the
130. e a black and white or color copy of a document on page 121 How do I scan a photo or document to the computer on page 115 How do I scan a slide or negative on page 116 How do I print on both sides of the paper on page 85 How do I print wide rule notebook paper and graph paper for my child s homework project on page 132 How do I 55 How do I Chapter 5 56 How do I How do I 6 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper legal paper photo paper transparencies envelopes and LightScribe compatible CD DVD By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatically adjusted settings you can manually set the paper size and type for print and copy jobs This section contains the following topics Load documents photos slides and negatives Choose papers for printing and copying Load paper Load a CD DVD in the LightScribe enabled CD DVD drive Avoid paper jams Load documents photos slides and negatives You can load documents and photos on the glass to scan or copy
131. e all of the required materials A functional Ethernet network that includes a router switch or hub with an Ethernet port CAT 5 Ethernet cable Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 Chapter 4 30 Finish setting up the HP All in One Finish setup connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts A desktop computer or laptop with an Ethernet connection NOTE The HP All in One supports both 10 Mbps and 100 Mbps Ethernet networks If you are purchasing or have purchased a network interface card NIC make sure it can operate at either speed Connect the HP All in One to the network To connect the HP All in One to the network use the Ethernet port on the back of the device To connect the HP All in One to the network 1 Remove the yellow plug from the back of the HP All in One 2 Connect the Ethernet cable to the Ethernet port on the back of the HP All in One 3 Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch Connect to a network 31 Finish setup 4 Once you have connected the HP All in One to the network install the software Related topics Install the software for a
132. e application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area click the appropriate paper type from the Paper Type list View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software Change the print settings for the current job 77 Print To view the print resolution 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Print Quality drop down list select the appropriate print quality setting for your project 7 In the Paper Type drop down list select the type of paper that you have loaded 8 Click the Resolution button to view the print resolution dpi Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed o
133. e des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Chapter 16 226 Technical information Technical information European Union Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN op
134. e display touch the image or touch Options The Options menu appears Edit photos using the control panel 107 Photos 6 Touch Edit The Edit menu appears 7 Touch Rotate The Rotate screen appears 8 Touch the Rotate Right or Rotate Left icons at the lower right of the screen to flip the image 90 degrees clockwise or counterclockwise 9 When you are done rotating the image touch Done To preview your rotated photo Touch the Back icon until you return to the Options menu then touch Print Preview To print your rotated photo Touch the Back icon until you return to the View Photos screen then touch Print Adjust the brightness of your photos You can adjust the brightness of a photo so that it prints lighter or darker than the original photo you took with your digital camera NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card storage device or CD DVD To adjust the brightness 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display 2 Touch View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to edit appears to
135. e or network cable Solution Connect your computer to the HP All in One with a standard USB cable or across a network Cause The HP All in One software might not have been installed Solution Insert the HP All in One installation CD and install the software Cause The software you installed with the HP All in One is not running Solution Open the software you installed with the HP All in One and try scanning again Scan fails because of insufficient computer memory Cause Too many programs are running on your computer Solution Close all programs that are not in use This includes programs that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this does not work it might help to restart your computer Some programs do not release memory when you close them Restarting your computer will clear the memory If this problem occurs frequently or if you encounter memory problems while using other programs you might need to add more memory to your computer See the user guide that came with your computer for more information Scanned image is blank Cause The original is placed incorrectly on the glass Chapter 14 184 Troubleshooting Troubleshooting Solution Load your original print side down on the right front corner of the glass Scanned image is incorrectly cropped Cause The software is s
136. e photos to your computer Preserve your photos on a CD or DVD Edit photos using the control panel View and select photos You can view and select photos on your memory card storage device or CD DVD before or while printing them Chapter 8 96 Use the photo features Photos To view and select photos 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display View Print Create Share Save 2 Load up to 10 x 15 cm 4 x 6 inch photo paper in the photo tray or full size photo paper in the main input tray 3 Touch View The View Photos screen appears 4 Touch or to scroll through the thumbnails of your photos 5 When the thumbnail of the photo you want to view appears touch it 6 When the photo appears by itself on the display touch the image again The Photo Options screen appears 7 Touch Print Preview The Print Preview screen appears showing how your photo will look when printed If you want to select additional photos to view and print touch Add More and repeat steps 4 6 TIP A checkmark appears to indicate each photo that is selected You can change the number of copies by touching or The total number of photos that will print appears at the top of the display View and s
137. e settings This section contains the following topics Recommended papers for printing and copying Recommended papers media for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo paper in the input tray Choose papers for printing and copying 61 Load originals and load paper HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the HP All in One HP Premium Photo Paper HP Premium Photo Papers are high quality glossy finish or soft gloss finish photo papers They look and feel like store processed photos and can be mounted under glass or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the HP All in One HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Pa
138. e to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 After the poster has printed trim the edges of the sheets and tape the sheets together Print a Web page You can print a Web page from your Web browser on the HP All in One Chapter 7 92 Print from your computer Print To print a Web page 1 Make sure you have paper loaded in the main input tray 2 On the File menu in your Web browser click Print The Print dialog box appears 3 Make sure the HP All in One is the selected printer 4 If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results NOTE Although most softw
139. e you turn off the device by pressing the On button to power it down properly Also make sure you leave the ink cartridges installed Doing these actions will prevent ink leaking from the print head assembly Clean the print head when you notice a significant decrease in print quality Chapter 14 146 Troubleshooting Troubleshooting Do not clean the print head unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems Information on paper The HP All in One is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP Premium papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is
140. ed ink 164 FCC statement 224 file invalid name 194 supported formats 194 unreadable 193 unsupported formats 194 film change original type 116 load 58 scan 116 firmware revision mismatch 191 firmware version 46 fit to page 127 fit to page fails 188 G gateway default setting 47 49 general information configuration page 46 glass clean 133 greeting cards load 70 H Hagaki load 67 hardware address 49 hardware address 802 3 wired 47 help menu 14 hostname 46 53 HP Instant Share send a scan 118 HP Photosmart send images 101 I images crop 106 edit scanned 117 rotate 107 scan 113 send a scan 118 zoom 106 improper shutdown 202 index cards load 67 infrastructure mode 32 ink drying time 199 empty 205 low 179 replace soon 209 sprays inside device 171 sprays inside HP All in One 179 230 Index ink cartridge failure 205 ink cartridges check ink levels 134 clean contacts 140 damaged 205 empty 205 error message 209 error messages 203 expired 206 HP ink depleted 207 incorrect 204 209 missing 205 non HP ink 207 order 143 replace 135 replace soon 209 supply error 206 tips 146 troubleshoot 152 ink levels icons 12 ink levels check 134 ink supplies purchase 143 ink volume adjust 79 ink removing ink from skin and clothing 141 interface card 33 invalid file name 194 IP address 46 47 49 settings 43 iron on transfers 90 J jams paper 72 153 L labels load 70 specifications 219 l
141. edded Web Server Home page appears showing information for the HP All in One NOTE If you are using a proxy server in your browser you might need to disable it to access the Embedded Web Server 3 Click the Networking tab 4 Click Wired 802 3 or Wireless 802 11 in the Connections navigation menu 5 Click Start Wizard and then follow all of the wizard instructions Connect to a network 45 Finish setup Related topics View and print network settings on page 41 Network configuration page definitions The network configuration page shows the network settings for the HP All in One There are settings for general information 802 3 wired Ethernet 802 11 wireless and Bluetooth This section contains the following topics General network settings Wired 802 3 network settings Wireless 802 11 network settings Bluetooth settings Related topics View and print network settings on page 41 Network glossary on page 52 General network settings The following table describes the general network settings shown on the network configuration page Parameter Description Network Status Status of the HP All in One Ready The HP All in One is ready to receive or transmit data Offline The HP All in One is not currently connected to the network Active connection type Network mode of the HP All in One Wired The HP All in One is connected
142. elect photos 97 Photos 8 Optional If you want to check and or modify any of your print settings touch Settings 9 To print the photo s touch Print or press the Print Photos button on the control panel A print status screen displays the number of pages to print and the estimated time to complete TIP During printing you can touch Add more photos to add more photos to the print queue Print your photos You can print the photos on your memory card storage device or CD DVD in a variety of sizes from 10 x 15 cm 4 x 6 inch up to the size of letter or A4 paper including multiple small size photos on a single page To print your photos 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display View Print Create Share Save 2 Load up to 10 x 15 cm 4 x 6 inch photo paper in the photo tray or full size photo paper in the main input tray Chapter 8 98 Use the photo features Photos 3 Touch Print The Print Layout screen appears 4 Touch or to scroll through the layout options then touch the print layout you want 4x6 5x7 The Select Photos screen appears 5 Touch or to scroll through the thumbnails of your photos 6 When the thumbnail of the photo you want to print appears to
143. ems you might encounter setting up a network Check the device display for specific error messages Chapter 14 160 Troubleshooting Troubleshooting This section contains the following topics During wireless network setup you do not see the SSID network name displayed Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup The Printer Not Found screen appears during installation During wireless network setup you do not see the SSID network name displayed Cause Your wireless router is not broadcasting its network name SSID because the Broadcast SSID option is turned off Solution Access the router s Embedded Web Server and turn on the Broadcast SSID option See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting For more information see Connect to an integrated wireless WLAN 802 11 network on page 33 Cause The wireless router infrastructure or computer ad hoc is too far from the HP All in One or there is interference Solution In order to establish a good signal between the HP All in One and wireless router infrastructure or computer ad hoc you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination If there is a
144. ens when I try to copy Parts of the original do not appear or are cut off Chapter 14 186 Troubleshooting Troubleshooting Fit to Page is not working as expected A borderless copy has white space around the edges The image is cropped when I make a borderless copy The printout is blank Copies are too light or too dark Cause The Lighter Darker setting for the HP All in One is set too light or too dark Solution Adjust the lightness and darkness of the copies For more information see Adjust the lightness and darkness of your copy on page 125 Cause The original you are copying is overexposed Solution Try using Enhancements to improve an overexposed image For more information see Improve the quality of a copy on page 129 Nothing happens when I try to copy Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The original is placed incorrectly on the glass Solution Load the original on the glass For more information see Load originals on page 57 Cause The HP All in One might be busy copying or printing Solution Check the display to see if the HP All in One is bu
145. entage varies by model Depending on the size of the borderless copy you are trying to make the minimum size of the original varies For example you cannot enlarge a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan the original into the computer resize the image in the HP scanning software and then print a borderless copy of the enlarged image Cause You are trying to make a borderless copy without using photo paper Solution Use photo paper to make borderless copies For more information see Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo on page 126 Cause Debris might be stuck on the glass or on the back of the document lid The HP All in One interprets anything it detects on the glass as part of the image Solution Turn off the HP All in One and then use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the glass on page 133 Clean the lid backing on page 134 The image is cropped when I make a borderless copy Cause The HP All in One cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original Copy troubleshooting 189 Troubleshooting Solution If you want to enlarge a photo to fit a full size page without cropping the edges use Fit to Page For more information see
146. epending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area click one of the following Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page Scale the document size The HP All in One allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list Change the saturation brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightness or Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click
147. er Advanced Photo 4 Touch Done Change copy speed or quality The HP All in One provides four options that affect copy speed and quality Maximum Resolution scans your original in 6 color This generates the highest quality on all paper and produces the most accurate color copy of your original Maximum Resolution copies slower than the other quality settings Best produces high quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies slower than the Normal or Fast quality settings Chapter 10 124 Use the copy features Copy Normal delivers high quality and is the recommended setting for most of your copying Normal copies faster than Best and is the default setting Fast copies faster than the Normal setting The text is comparable to the quality of the Normal setting but the graphics might be lower quality The Fast setting uses less ink and extends the life of your ink cartridges To change the copy quality from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears 4 Touch Quality The Quality menu appears 5 Touch the appropriate copy quality 6 Touch Done Adjust the lightness and darkness of your copy You can use the Lighter Darker option to adjust the contrast of the copies you make
148. er under the tabs at the bottom of the lid so that the half with four slide openings is at the bottom 2 Place the bottom tabs of the lid backing in the slots at the bottom of the lid 3 Rotate the lid backing up until the catch snaps firmly into place Related topics Scan slides or negative film on page 116 Load an oversized original You can copy or scan oversized originals by completely removing the lid from the HP All in One The HP All in One functions normally with the lid removed TIP When you copy oversized originals place the lid over the original This improves the quality of the copy and reduces ink use Chapter 6 60 Load originals and load paper Load originals and load paper To remove the lid 1 Lift the lid to the open position grasp the sides of the lid and then pull the lid upwards until it comes off Do not unplug the Slide and Negative Film light power cord It should stay connected to the back of the HP All in One 2 Place the lid over the oversized original while you are copying or scanning 3 When you finish copying or scanning replace the lid by inserting the tabs on the lid back into the appropriate slots of the HP All in One Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality Whenever you change paper types or sizes remember to change thos
149. eration of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Wireless Notice to users in Taiwan Regulatory wireless statements 227 Technical information Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC 17050 1 and EN 17050 1 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community HP Photosmart C8100 All in One series declaration of conformity DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company DoC SDGOB 0712 rel 3 0 Supplier s Address 16399 West Bernardo Drive San Diego CA 92127 1899 USA declares that the product Product Name and Model HP Photosmart C8100 Series L2523A Regulatory Model Number 1 SDGOB 0712 Product Options ALL Radio Module RSVLD 0608 amp RSVLD 0602 Power Adapter 0957 2230 conforms to the following Product Specifications and Regulations EMC CISPR 22 1997 A1 20
150. ervices on IP networks DSL Digital Subscriber Line A high speed connection to the Internet Chapter 4 continued 52 Finish setting up the HP All in One Finish setup Ethernet The most common local network technology that connects computers using copper cabling Ethernet cable The cable used to connect network elements in a wired network The CAT 5 Ethernet cable is also known as a straight through cable When using an Ethernet cable the network elements must be attached to a router An Ethernet cable uses an RJ 45 connector EWS Embedded Web Server A browser based utility that provides a simple way to manage the HP All in One You can monitor status configure HP All in One networking parameters or access HP All in One features Gateway A computer or other device such as a router that serves as an entrance to the Internet or another network HEX Hexadecimal The base 16 numbering system which uses the digits 0 9 plus the letters A F host computer The computer at the center of a network Hostname The TCP IP name assigned by the installation software to the device By default this is the letters HP followed by the last 6 digits of the Media Access Control MAC address hub No longer commonly used in modern home networks a hub takes its signal from each computer and sends it to all of the other computers connected to the hub Hubs are passive other devices on the network plug into the hub in order to com
151. es configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new network profile on your computer as described here 1 In the Control Panel double click Network Connections 2 On the Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled 3 Right click the Wireless Network Connection icon and then click Properties 4 Click the Wireless Networks tab 5 Select the Use Windows to configure my wireless network settings check box 6 Click Add and then do the following a In Network name SSID box type in a unique network name of your choice NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b If there is a Network Authentication list select Open Otherwise go to the next step c In the Data encryption list select WEP NOTE It is possible to create a network that does not use a WEP key However HP recommends using a WEP key in order to secure your network d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e In the Network key box type a WEP key that has exactly 5 or exactly 13 alphanumeric ASCII characters
152. eshooting 164 Print troubleshooting 172 Memory card and front USB port troubleshooting 179 Scan troubleshooting 183 Copy troubleshooting 186 Errors 190 Device messages 190 File messages 193 Supported file types for the HP All in One 194 General user messages 195 Paper messages 199 Power and connection messages
153. ess the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Wireless Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Wireless Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist r
154. et to automatically crop scanned pictures Solution The Autocrop feature crops anything that is not part of the main image Sometimes this might not be what you want In that case you can turn off autocropping and crop the scanned image manually or not at all Scanned image has incorrect page layout Cause Automatic cropping is changing the page layout Solution Turn off automatic cropping to retain the page layout Scanned image shows dotted lines instead of text Cause If you use the Text image type to scan text that you plan to edit the scanner might not recognize color text The Text image type scans at 300 x 300 dpi in black and white If you are scanning an original that has graphics or artwork surrounding the text the scanner might not recognize the text Solution Make a black and white copy of the original and then scan the copy Text format is incorrect Cause The scan document settings are incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application Scan troubleshooting 185 Troubleshooting Text is incorrect or missing Cause The brightness is not set correctly Solution Adjust the brightness and then rescan the original Cause Debris might be stuck on the glass or on the
155. factory defaults To reset the Bluetooth settings 1 Touch Setup on the display 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Reset Bluetooth Use a Bluetooth connection to print from your computer A Bluetooth connection provides a quick and easy way to print images from a Bluetooth enabled computer without using a cable With a Bluetooth connection you can access many of the same printing features as with a USB connection For example you can check the printer status as well as the estimated amount of ink remaining in your ink cartridges You must have Windows XP or Windows Vista and either the Microsoft Bluetooth Protocol Stack or the Widcomm Bluetooth Protocol Stack installed in order to connect the HP All in One It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer but you use only one of them to connect the HP All in One Microsoft stack If you have Windows XP with Service Pack 2 or Windows Vista installed on your computer then your computer has the Microsoft Bluetooth Protocol Stack The Microsoft stack allows you to install an external Bluetooth adapter automatically If your Bluetooth adapter supports the Microsoft stack but it does not install automatically then you do not have the Microsoft stack on your computer Check the documentation that came with the Bluetooth
156. for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch HP Photo Papers with or without a tear off tab Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical printing Produce draft quality printouts quickly Presentation printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages with the HP All in One This section contains the following topics Create printi
157. front USB port This enables you to use the photo print options to print borderless prints and album pages from the scanned image NOTE If the HP All in One is connected to a network you can access the scanned image only if the card or device is being shared across the network To save a scan to a memory card or a memory device 1 Make sure that either a memory card is inserted into the appropriate slot or a storage device is attached to the front USB port on the HP All in One 2 Load your original print side down on the right front corner of the glass Scan an image 115 Scan 3 Touch Scan The Scan Menu appears 4 Touch Scan to Memory Device The HP All in One scans the image and saves the file to the memory card or the storage device in the JPEG format Scan an original to a CD DVD You can send the scanned image as a JPEG image to a recordable CD DVD inserted in the CD DVD drive This enables you to use the photo print options to print the scanned image To save a scan to a CD DVD 1 Make sure that a single recordable CD or DVD is loaded in the CD DVD drive of the HP All in One with the label side up NOTE You must use LightScribe compatible media to label the disc after scanning the original 2 Load your original print side down on the right front corner of the glass 3 Touch Scan The Scan Menu appears 4 Touch Scan to CD DVD The HP All in One scans the image and saves the file to the CD DVD in
158. g topics Regulatory model identification number FCC statement Laser compliance Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about power cord Ger uschemission Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0712 This regulatory number should not be confused with the marketing name HP Photosmart C8100 All in One series etc or product numbers L2526A etc FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turni
159. h Device Only to make the drive accessible and operable by the HP All in One only Chapter 4 22 Finish setting up the HP All in One Finish setup Computer connection information The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also connect the HP All in One to either a wired or wireless network Additionally the built in Bluetooth Wireless Technology allows Bluetooth devices to print to the HP All in One This section contains the following topics Supported connection types Connect using Ethernet Connect using integrated wireless WLAN 802 11 Connect using an integrated wireless Bluetooth connection Use printer sharing Supported connection types Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2 0 High Speed port on the HP All in One All features are supported except Webscan Follow the Setup Guide for detailed instructions Ethernet wired connection Up to five computers connected to an HP All in One using a hub or router All features are supported including Webscan Follow the instructions in Wired network setup on page 30 Integrated wireless WLAN 802 11 connection Up to five computers connected using a wireless router infrastru
160. h View Network Settings menu 4 Do one of the following To display wired network settings touch Display Wired Summary To display wireless network settings touch Display Wireless Summary To print the network configuration page touch Print Network Configuration Page Related topics Network configuration page definitions on page 46 Restore network defaults You can reset the network settings to what they were when you purchased the HP All in One CAUTION This will erase all wireless setup information that you have entered In order to restore this information you will need to run the Wireless Setup Wizard again To restore network defaults 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Restore Network Defaults 4 Touch Yes or No Turn the wireless radio on and off The wireless radio is off by default In order to stay connected to a wireless network the radio must stay on When the radio is on the blue light on the front of the HP All in One is lit However if the HP All in One is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off To turn the wireless radio on and off 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the sc
161. hange the print speed or quality Change the page orientation Scale the document size Change the saturation brightness or color tone Adjust the ink volume and dry time Reduce the amount of overspray Preview your print job Set the paper size The Size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices
162. hat you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation IP Address This address uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended NOTE Manually assigning an invalid IP address during installation will prevent your network components from seeing the HP All in One Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines which of the HP All in One IP address bits identify the network and subnet and which bits identify the device itself NOTE It is recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves as an entrance to another network A node in this instance can be a computer or some other device NOTE The address of the default gateway is assigned by the installation software Configuration Source The protocol used to assign the IP address to the HP All in One AutoIP The installation software automatically determines the configuration parameters DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On sma
163. he HP All in One Print quality troubleshooting If you are having problems with print quality try the solutions in this section and observe the following guidelines Replace refilled or empty ink cartridges with genuine HP ink cartridges Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task For more information see Set the paper type for printing on page 77 and Choose papers for printing and copying on page 61 Print and evaluate a self test report For more information see Print a self test report on page 131 If the self test report shows a defect try the following Clean the ink cartridges automatically For more information see Clean the print head on page 139 If you are missing lines when you print clean the electrical contacts For more information see Clean the ink cartridge contacts on page 140 If the self test report does not show a problem investigate other causes such as the image file or software program For additional ink cartridge troubleshooting visit the HP Web site at www hp com support This section contains the following topics Ink is bleeding or smearing Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout
164. heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Use HP Premium Plus photo paper for maximum performance Clear paper jams If the HP All in One has a paper jam first check the rear door If the jammed paper is not in the rear rollers check the top door To clear a paper jam from the rear door 1 Turn off the HP All in One 2 Press in the tab on the rear door to release the door Remove the door by pulling it away from the HP All in One CAUTION Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door Troubleshooting tips 147 Troubleshooting 3 Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 4 Replace the rear door Gently push the door forward until it snaps into place 5 Turn on the HP All in One and then touch OK to continue the current job To clear a paper jam from the t
165. icher colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Recommended papers media for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Depending on your country region some of these papers might not be available LightScribe compatible CD DVD Media You can print directly on the surface of LightScribe compatible CDs and DVDs HP Iron On Transfers HP Iron On Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Premium Photo Cards HP Premium Photo Cards enable you to make your own greeting cards HP Brochure amp Flyer Paper HP Brochur
166. ility a low level of network security and slower network performance than with a wireless router or access point In order to connect the HP All in One to your computer ad hoc you need to create an ad hoc network profile on your computer This includes choosing a network name SSID and WEP security optional but recommended for your ad hoc network To set up the HP All in One on a wireless ad hoc network you need to do the following See this section First collect all of the required materials What you need for an ad hoc network on page 36 Next prepare your computer by creating a network profile Create a network profile for a Windows XP computer on page 36 Create a network profile for other operating systems on page 37 Next run the Wireless Setup Wizard Connect to a wireless ad hoc network on page 37 Connect to a network 35 Finish setup To set up the HP All in One on a wireless ad hoc network you need to do the following See this section Finally install the software Install the software for a network connection on page 39 What you need for an ad hoc network To connect the HP All in One to a wireless network you will need a Windows computer with a wireless network adapter Create a network profile for a Windows XP computer Prepare your computer for an ad hoc connection by creating a network profile To create a network profile NOTE The HP All in One com
167. in Chapter 7 76 Print from your computer Print the Size list to see if a defined paper size already exists for the type of paper you are using Paper type Suggested paper size settings CD DVD tattoo paper 5 x 7 in Copier multi purpose or plain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm with or without tab 4 x 6 in with or without tab letter A4 or appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually To set the paper type for printing 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your softwar
168. in the indicated ink cartridge s has been depleted Solution Replace the indicated ink cartridge s or touch OK to continue HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty For more information see Replace the ink cartridges on page 135 Print head assembly is stalled Cause The print head assembly is blocked Errors 207 Troubleshooting Solution Remove any objects that are blocking the print head assembly To clear the print head assembly 1 Open the ink cartridge door by lifting from the front center of the device until the door locks into place 2 Remove any objects that are blocking the print head assembly including any packing materials 3 Turn the HP All in One off then turn it on again 4 Close the ink cartridge door Print head failure Cause The print head assembly or the ink delivery system has failed and the HP All in One can no longer print Solution Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Alignment faile
169. includes a wireless router or access point A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP All in One on Broadband Internet access recommended such as cable or DSL If you connect the HP All in One on a wireless network that has Internet access HP recommends that you use a wireless router access point or base station that uses Dynamic Host Configuration Protocol DHCP Network name SSID WEP key or WPA Passphrase if needed Connect to an integrated wireless WLAN 802 11 network The Wireless Setup Wizard provides an easy way to connect the HP All in One to your network You can also use SecureEasySetup if your wireless router or access point supports this feature See the documentation that came with your wireless router or access point to find out if it supports using EasySetup and for additional setup instructions CAUTION To prevent other users from accessing your wireless network HP strongly recommends using a password or passphrase WPA or WEP security and a unique network name SSID for your wireless router Your wireless router might have been shipped with a default network name which is typically the manufacturer name If you use the default network name your network can be easily accessed by other users using the same default network name SSID It also me
170. int job 93 scan 119 cartridges See ink cartridges CAT 5 Ethernet cable 30 CD DVD scan to 116 CD DVD drive 22 channel wireless communication 50 choose paper 61 clean exterior 134 glass 133 ink cartridge contacts 140 lid backing 134 print head 139 color dull 169 smeared 167 color graphics display copy preview 121 crop original 128 shift margin 129 color tone change in print 79 communication mode 50 communication problems test failed 201 two way communication lost 202 computer to computer network 35 config source 802 3 wired 48 configuration page 802 11 wireless 49 802 3 wired 47 Bluetooth 52 general information 46 configuration source 49 connect wired network Ethernet 30 wireless with access point 32 wireless without access point 32 connection wireless 24 connection problems device not found 202 HP All in One does not turn on 150 connection types supported Ethernet 23 printer sharing 28 control panel buttons 11 features 11 overview 10 copy blank 190 borderless has borders 189 borderless photo 126 cancel 130 crop 128 crop is wrong 189 default settings 125 enlarge 128 fit to page fails 188 make a copy 121 margin shift 129 menu 13 missing information 188 number of copies 122 paper size 122 paper types recommended 123 229 Index photos enhance 129 preview 121 quality 124 reduce 128 size custom 128 smeared 167 specifications 220 speed 124 text enhance 129 too dark 187 too light
171. int paper type setting is incorrect Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 147 Cause You are printing on the wrong side of the paper Chapter 14 170 Troubleshooting Troubleshooting Solution Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down For more information see Load paper on page 64 Printouts have vertical streaks Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Printouts are slanted or skewed Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure the paper is loaded correctly For more information see Load full size paper on page 65 Cause More than one type of paper is loaded in the input tray So
172. ion Any Bluetooth device within range can print to it High High level security requires a passkey as it supports authentication The Bluetooth device must provide a passkey before the HP All in One will allow the device to send a print job to it NOTE The HP All in One ships with a predefined passkey that is set to four zeroes 0000 To set the HP All in One to require passkey authentication 1 Touch Setup on the display 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Passkey 4 Touch Change Computer connection information 25 Finish setup 5 Use the visual keyboard to enter a new passkey NOTE The passkey must be 1 to 4 characters long and can only consist of numbers 6 When you have finished entering your passkey touch OK The Bluetooth menu appears 7 Touch Security Level 8 Touch High High level security requires authentication Passkey authentication is now set for the HP All in One Related topics Enter text using the visual keyboard on page 14 Set the HP All in One to be invisible to Bluetooth devices You can set the HP All in One to be either Visible to all Bluetooth devices public or Not visible to any private Visible to all Any Bluetooth device within range can print to the HP All in One Not visible Only Bluetooth devices that have stored the devi
173. ired network but not both at the same time Related topics Install the software for a network connection on page 39 Connect to a network 39 Finish setup Change the HP All in One from a USB connection to a network connection If you first install the HP All in One with a USB connection you can later change to either a wireless or Ethernet network connection If you already understand how to connect to a network you can use the general directions below NOTE For optimal performance and security in your wireless network use an access point such as a wireless router to connect the HP All in One To change a USB connection to an integrated wireless WLAN 802 11 connection 1 Unplug the USB connection from the back of the HP All in One 2 Touch Setup on the display 3 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 4 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard 5 Install the software for a network connection choose Add a Device and then choose Through the network 6 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers for the USB installation To change a USB connection to a wired Ethernet connection 1 Unplug the USB connection from the back of the HP All in One 2 Connect an Ethernet cable from the Ethernet port on the back of
174. isc to identify the contents of your CD or DVD LightScribe media is not required for saving photos to a CD DVD but is required for creating and printing text labels Therefore if you plan to create text labels for your CD DVD you should always use LightScribe media for both saving and labeling TIP You can also install the Roxio Creator Basic software that came with your HP All in One This software lets you create and print text photos and pre set designs on a LightScribe disc to identify the contents of your CD or DVD In addition you can use your HP Photosmart software to print labels on CD DVD tattoo paper for non LightScribe discs to identify the contents of your CD or DVD Chapter 8 104 Use the photo features Photos To save your photos to a CD or DVD 1 Make sure a CD or DVD is inserted label side up in the LightScribe drive of the HP All in One NOTE If you plan to create a LightScribe text label that you can print on the CD DVD make sure the CD or DVD that you insert into the drive is a LightScribe disc 2 Insert a memory card into the appropriate slot on the HP All in One or connect a storage device to the front USB port The Photosmart Express menu appears with the most recent photo shown on the display View Print Create Share Save 3 Touch Save The Save Photos menu appears 4 Touch Save to CD DVD When the photos have been saved to the CD or DVD the Photosmart Express menu appears
175. ive film into the center of the holder so that the front of the image faces away from you and appears backward 4 Place the holder on the glass so the side holding your negative is lined up against the right front corner of the glass 5 Lower the lid of the HP All in One before starting the scan To load 35 mm slides NOTE The HP All in One does not support scanning negative film that is mounted as a slide in plastic or cardboard 1 Raise the lid remove the lid backing and then remove the Slide and Negative Film holder Set the lid backing aside where it will not get damaged or dirty 2 Place the holder on the glass so the side with four slide openings is lined up against the right front corner of the glass Load documents photos slides and negatives 59 Load originals and load paper 3 Place the slide on the holder so that the front of the image faces down and appears backward Gently press down until it snaps into place NOTE The slide must snap into place for the image to scan properly If the slide does not touch the glass the final scanned image might be blurry TIP If the slide does not snap into place easily try rotating it 180 degrees Some slides have a gap on one side that prevents them from fitting properly 4 Lower the lid of the HP All in One before starting the scan To replace the Slide and Negative Film holder and the lid backing 1 Place the bottom notch of the Slide and Negative Film hold
176. ix the following types of issues by changing the Enhancements setting to Photo or None Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas To copy a blurred document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears 4 Touch Enhancements NOTE If the menu option you want is not visible on the screen touch or to scrollthrough all the menu options The Enhancements menu appears Perform special copy jobs 129 Copy 5 Touch Text 6 Touch Black or Color To copy an overexposed photo 1 Make sure you have paper loaded in the input tray 2 Position the photo on the glass so the long edge of the photo is along the front edge of the glass Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears 4 Touch Enhancements NOTE If the menu option you want is not visible on the screen touch or to scrollthrough all the menu options The Enhancements menu appears 5 Touch Photo 6 Touch Black or Color Stop copying To stop copying Press Cancel on the control panel Chapter 10 130 Use
177. k into the HP All in One 6 Pull the output tray extender toward you as far as it will go NOTE When you use legal size paper leave the tray extender closed Related topics Recommended papers for printing and copying on page 61 Change the print settings for the current job on page 76 Load up to 10 x 15 cm 4 x 6 inch photo paper You can load up to 10 x 15 cm 4 x 6 inch photo paper into the photo tray of the HP All in One For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper Chapter 6 66 Load originals and load paper Load originals and load paper To load up to 10 x 15 cm 4 x 6 inch photo paper in the photo tray 1 Raise the output tray and then pull out the photo tray 2 Insert the stack of photo paper into the photo tray with the short edge forward and the glossy side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 3 Slide the paper length and paper width guides inward against the stack of photo paper until the guides stop Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide 4 Push in the photo tray and then lower the output tray Related topics Recommended papers media for printing only on page 63
178. k such as copying or scanning your print job will be delayed until the HP All in One completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP All in One check your computer to see if there are any messages Cause The HP All in One has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 147 Cause The HP All in One is out of paper Solution Load paper in the input tray For more information see Load paper on page 64 Cause The print head assembly has stalled Solution Turn the HP All in One off remove any objects that are blocking the print head assembly including any packing materials and then turn the HP All in One on again Cause The computer is not communicating with the HP All in One Print troubleshooting 173 Troubleshooting Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP All in One and the computer as shown below If the connections are secure and nothing has printed several minutes after you sent a print job to the HP All in One check the status of the HP All in One In the HP Photosmart Software click Status For more information see I connected the USB cable but I am having problems using the HP All in One with my computer o
179. le select HCRP If your computer has Bluetooth built in just make sure the computer is started 3 On the Windows taskbar click Start and then click Printers and Faxes or click Control Panel and then Printers 4 Double click the Add Printer icon or click Add a printer 5 Click Next and then select A Bluetooth Printer 6 Follow the onscreen instructions to finish the installation 7 Print as you would to any printer To install and print using the Widcomm stack 1 Make sure that you have installed the HP All in One software on the computer NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the HP All in One install the USB connection first For more information see the Setup Guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen 2 Click the My Bluetooth Places icon on the desktop or in the taskbar 3 Click View devices in range 4 Once the available printers are discovered double click the name of HP All in One to finish the installation 5 Print as you would to any printer
180. less setup process again and enter the correct passphrase The passphrase is case sensitive The Printer Not Found screen appears during installation Cause A firewall anti virus or anti spyware application is preventing the HP All in One from accessing your computer Solution Uninstall the HP All in One software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the HP All in One software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the HP All in One software rebooting your computer and temporarily disabling your firewall before reinstalling the HP All in One software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP All in One from accessing your computer Solution Temporarily disable the VPN before proceeding with the installation Network troubleshooting 163 Troubleshooting NOTE The HP All in One functionality will be limited during VPN sessions Cause The HP All in One is not turned on Solution Turn on t
181. ll networks this could be a router Manual The configuration parameters are set manually such as a static IP address Not Specified The mode used when the HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the Web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another IP Address The IP address of the domain name server Not Specified The IP address is not specified or the device is initializing Connect to a network 49 Finish setup Parameter Description NOTE Check to see if a DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP address from your Internet service provider ISP Wireless Status Status of the wireless network Connected The HP All in One is connected to a wireless LAN and everything is working Disconnected The HP All in One is not connected to the wireless LAN due to incorrect settings such as the wrong WEP key the HP All in One is out of range or an Ethernet cable is plugged in and connected to an active network Disabled The radio is turned off Not applicable This parameter does not apply to this network type Communication Mode
182. llows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print settings Printing shortcuts Perform special print jobs Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Select the HP All in One as the printer If you set the HP All in One as the default printer you can skip this step The HP All in One will already be selected 4 If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Select the appropriate options for your print job by using the features available in the Advance
183. long distance between your computer or wireless router and the HP All in One move them closer together If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the HP All in One and the computer or wireless router If a cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference If your computer or wireless router is near an external wall move them away from the wall Cause Your network name SSID may be at the bottom of the SSID list that is displayed when you install the HP All in One on a wireless network Solution Touch to scroll to the bottom of the list Infrastructure entries are listed first ad hoc last Cause An Ethernet cable is connected to the HP All in One Solution When an Ethernet cable is plugged into the HP All in One the wireless radio turns off Unplug the Ethernet cable Network troubleshooting 161 Troubleshooting Weak signal Cause The HP All in One is too far away from the wireless router or there is interference Solution In order to establish a good signal between the HP All in One and wireless router you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination If there is a long distance between your computer or wireless rou
184. lution Load only one type of paper at a time Cause The rear door might not be securely installed Solution Make sure the rear door is securely installed Ink is overspraying the paper when I print a photo Cause A small amount a few millimeters of overspray is common when making a copy of a photo If there are more than a few millimeters of overspray it might mean the HP All in One thinks the paper loaded is wider than it actually is TIP One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job If the back side of the page has ink streaks the HP All in One might have over sprayed your previous copy or print job Solution Check the paper size setting Set the paper size to match the paper loaded in the input tray For more information see Set the copy paper size on page 122 Paper is not picked up from the input tray Cause There is not enough paper in the input tray Print quality troubleshooting 171 Troubleshooting Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load paper on page 64 Print
185. lution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load paper on page 64 Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left NOTE To avoid paper jams tuck the flaps inside the envelopes Print troubleshooting 177 Troubleshooting For more information see Load envelopes on page 68 Text or graphics are cut off at the edge of the page Cause The margins are not set correctly in your software application Solution To check your margin settings 1 Preview your print job before sending it to the HP All in One 2 Check the margins The HP All in One uses the margins you have set in your software application as long as they are greater than the minimum margins the HP All in One supports 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Make sure the margin settings for the document do not exceed the printable area of the HP All in One Cause The size of the document you are printing is larger than the paper loaded in the input tray Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the HP All in On
186. ly level to determine how soon you might need to replace an ink cartridge The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges NOTE The HP All in One can only detect the ink levels for genuine HP ink The ink levels in ink cartridges that are refilled or have been used in other devices might not register accurately NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Chapter 12 134 Maintain the HP All in One Maintain the HP All in One To check the ink levels from the control panel 1 Touch Setup on the display 2 Touch Tools 3 Touch Display Ink Gauge The HP All in One displays a gauge that shows the estimated ink levels of all cartridges installed To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 2 Click the Estimated I
187. m for your wireless LAN card access your computer s list of programs Using the LAN card configuration program create a network profile that has the following values Network name SSID Mynetwork example only NOTE You should create a network name that is unique and easy for you to remember Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc network You can use the Wireless Setup Wizard to connect the HP All in One to a wireless ad hoc network To connect to a wireless ad hoc network 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options Connect to a network 37 Finish setup 3 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last 4 On the display look for the network name you created on your computer for example Mynetwork 5 Touch the network name If you found your network name and selected it go on to step 6 If you do not see your ne
188. m the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab 4 Click Align the Printer The HP All in One prints a test page aligns the print head and calibrates the printer Recycle or discard the page Related topics Clean the print head on page 139 Clean the print head Use this feature when the self test report shows streaking or white lines through any of the blocks of color Do not clean the print head unnecessarily as this wastes ink and shortens the life of the ink nozzles on the print head To clean the print head from the control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Touch Setup on the display 3 Touch Tools 4 Touch Clean Print Head The HP All in One cleans the print head and prints a page that you can recycle or discard To clean the print head from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab 4 Click Clean the
189. make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper Chapter 14 166 Troubleshooting Troubleshooting If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 147 Colors run into each other on the printout Cause The print or copy quality setting is set too high for the type of paper loaded in the HP All in One Solution Check the quality setting Use a lower quality setting to decrease the amount of ink used for printing or copying For more information see Change the print speed or quality on page 78 Change copy speed or quality on page 124 Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Cause You are printing on the wrong side of the paper Solution Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down For more information see Load paper on page 64 Cause You are using non HP ink Solution HP recommends that you use genuine HP ink cartridges Genuine
190. menu TIP Touch or to change the number of copies f Touch Print or press the Print Photos button on the control panel A print status screen with the number of pages printing and the estimated print time appears Scan an image You can start a scan from your computer or from the control panel of the HP All in One This section explains how to scan from the control panel of the HP All in One only NOTE You can also use the software you installed with the HP All in One to scan images Using this software you can edit a scanned image and create special projects using a scanned image To use the scan features the HP All in One and computer must be connected and turned on The HP All in One software must also be installed and running on your computer prior to scanning To verify that the HP All in One software is running on a Windows computer look for the HP All in One icon in the system tray at the lower right side of the screen near the time NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software This section contains the following topics Scan an original to a computer Scan an original to a memory card or storage device Scan an original to a CD DVD Scan slides or negative film Chapter 9
191. mode 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper Type drop down list click More and then select the appropriate paper type 7 In the Print Quality drop down list click Maximum dpi NOTE To view the maximum dpi that the HP All in One will print click Resolution 8 Select any other print settings that you want and then click OK Print on both sides of the page You can print two sided pages with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side Perform special print jobs 85 Print To print on both sides of the page 1 Load paper into the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper saving options area select Manual from the T
192. municate with one another A hub does not manage the network IP address A number that uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended MAC address Media Access Control MAC address that uniquely identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification No two pieces of hardware have the same MAC address network name The SSID or network name identifies a wireless network NIC Network Interface Card A card on your computer that provides an Ethernet connection so that you can connect your computer to a network RJ 45 connector The connector on the ends of an Ethernet cable Although standard Ethernet cable connectors RJ 45 connectors look similar to standard telephone cable connectors they are not interchangeable An RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts router A router provides a bridge between two or more networks A router can link a network to the Internet link two networks and connect both to the Internet and help secure networks through the use of firewalls and assigning dynamic addresses A router can also act as a gateway while a switch cannot SSID The SSID or network name identifies a wireless network switch A switch makes it po
193. n 7 When the HP All in One connects successfully to the network install the software on each computer that will use the device over the network To connect the HP All in One with SecureEasySetup 1 Activate SecureEasySetup on your wireless router or access point 2 Touch Setup on the display 3 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options Chapter 4 34 Finish setting up the HP All in One Finish setup 4 Touch Wireless Setup Wizard 5 Follow the onscreen prompts on the display to complete the connection 6 When the HP All in One connects successfully to the network go to your computer to install the software on each computer that will use the network NOTE If the connection fails the wireless router or access point might have timed out after you activated SecureEasySetup Repeat the above task ensuring that you complete the steps on the control panel of the HP All in One immediately after pressing the button on the wireless router or access point Related topics Install the software for a network connection on page 39 Wireless ad hoc network setup Use this section if you want to connect the HP All in One to a wireless capable computer without using a wireless router or access point NOTE An ad hoc connection is available if you do not have a wireless router or access point However it provides little flexib
194. n Check the display for an error message telling you that the images on the memory card or storage device are corrupted Chapter 14 194 Troubleshooting Troubleshooting If the file system on the card is corrupt reformat the memory card in your digital camera CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost General user messages The following is a list of messages related to common user errors Cannot crop Memory card error Disconnected No scan options Out of disk space Memory card must be in slot Card access error Use only one card at a time Card is inserted incorrectly Card is not fully inserted Card is damaged Insert LightScribe Disc Flip LightScribe disc Unrecognized Disc Incompatible Disc Cannot crop Cause The computer does not have enough memory Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer C
195. n inserted properly the Photo light will blink for a few seconds and then remain lit Card is damaged Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format Cause The file system is corrupted Solution Check the display for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Insert LightScribe Disc Cause There is no disc in the CD DVD drive Solution Insert a disc into the CD DVD drive and try again Cause The CD DVD drive is currently being used by the device Solution Wait for the device to finish labeling or saving photos to from a CD or DVD before beginning another task with the CD DVD drive Cause The CD DVD drive is not yet ready it is preparing to read the disc
196. n page 151 Cause The HP All in One is turned off Solution Look at the On button located on the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One experienced an error Solution Turn the HP All in One off and then unplug the power cord Plug the power cord back in and then press the On button to turn on the HP All in One Cause The status of the printer driver has changed Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status 1 In the HP Solution Center click the device tab 2 Click Settings 3 Click Status If the status is offline or stop printing change the status to ready Cause A deleted print job is still in the queue Chapter 14 174 Troubleshooting Troubleshooting Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the HP All in One restart the computer and then recon
197. na ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb rn ch m st ur en ch k recyklaci vyslou il ch elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete vyslou il za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sted p en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genb
198. nch 216 x 279 mm Photo paper N A Up to 30 10 n a Maximum capacity Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Maximum capacity NOTE For a complete list of supported media sizes see the printer driver Technical information 219 Technical information CD DVD specifications Supported disc formats Data capacity DVD R 4 7 GB DVD R DL 8 5 GB DVD RW 4 7 GB DVD R 4 7 GB DVD RW 4 7 GB DVD RAM Up to 4 7 GB CD R Up to 700 MB CD RW Up to 700 MB LightScribe Print specifications Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200 input dpi Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Duty cycle Up to 3000 printed pages per month Copy specifications Copy resolution up to 4800 x 4800 Digital image processing Up to 50 copies from original varies by model Zoom to 400 fit to page varies by model Copy speeds black and white copies up to 32 copies per minute color copies up to 31 copies per minute Scan specifications Image editor included Integrated OCR software automatically converts scanned text to editable te
199. nd cannot recognize a FAT32 formatted card Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format Memory card and front USB port troubleshooting 179 Troubleshooting The HP All in One does not read the memory card or storage device Cause The card is inserted backwards or upside down Solution Turn the memory card so that the label side is up and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the HP All in One will not respond and the Photo light near the memory card slots will not turn on After the memory card has been inserted properly the Photo light will blink for a few seconds and then remain lit Cause The memory card or storage device is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the HP All in One Or if you are using a storage device such as a keychain drive make sure you fully insert the storage device into the front USB port If the memory card or storage device is not inserted properly the HP All in One will not respond and the Photo light near the memory card slots will not turn on After a memory card or storage device has been inserted properly the Photo light will blink for a few seconds and then remain lit Cause You have inserte
200. nd messages The control panel can be pulled up and angled for better viewing of this display 2 Red Eye Removal Turns the Red Eye Removal feature On or Off By default this feature is turned off When the feature is turned on the HP All in One automatically corrects red eye coloring in the photo currently shown on the display 3 Cancel Stops the current operation and returns to the main screen 4 Attention light Indicates a problem occurred See the display for more information 5 Start Copy Color Starts a color copy 6 Start Copy Black Starts a black and white copy 7 Print Photos Depending on whether you access your photos from the View Print or Create menu the Print Photos button will display the Print Preview screen or it will print any selected photo s If no photos are selected a prompt appears asking if you want to print all the photos on your card storage device or CD DVD Control panel overview 11 Overview Display icons The following icons can appear at the bottom of the display to provide important information about the HP All in One Icon Purpose Shows the ink cartridge status The color of the icon corresponds to the color of the ink cartridge and the fill level of the icon corresponds to the fill level of the ink cartridge NOTE The ink level icons will only appear if one of the ink cartridges is less than 50 full If the ink level for all ink cartridges is more than 50 full the ink ca
201. nect the USB cable to the HP All in One Shut down the HP All in One restart the computer and then restart the HP All in One The HP All in One prints meaningless characters Cause There is no more available memory in the HP All in One Solution Turn off the HP All in One and your computer for 60 seconds then turn them both on and try printing again Cause The document is corrupt Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Nothing happens when I try to print Cause The HP All in One is turned off Solution Look at the On button located on the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One is busy with another task Solution If the HP All in One is performing another task such as copying or scanning your print job will be delayed until the HP All in One completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP All in One check your computer to see if there are any messages Cause The HP All in One is not the selected printer Solution Make sure the HP All in One is the selected printer
202. ng shortcuts Delete printing shortcuts Related topics Print a borderless image on page 83 Print a photo on photo paper on page 83 Print on transparencies on page 90 Print on both sides of the page on page 85 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for Change the default print settings 81 Print example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the HP All in One is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to
203. ng the USB cable see the Setup Guide that came with the HP All in One The display shows the wrong language Cause You might have selected the incorrect language when setting up the HP All in One Hardware setup troubleshooting 151 Troubleshooting Solution You can change the language settings at any time from the Preferences menu For more information see Set your language and country region on page 19 I received a message on the display that the printer alignment failed Cause The incorrect type of paper is loaded in the input tray for example colored paper paper with text on it or certain recycled paper Solution Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor on the print head assembly Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Align the printer on page 138 The HP All in One does not print Cause The HP All in One and computer are not communicating with each other Solution Check the connection between the HP All in One and computer For more information see Communication problems over a USB connection on page 145 Cause There might be a problem with one or more of the ink cartridges Solution Check that the
204. ng the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Chapter 16 224 Technical information Technical information Laser compliance The optical storage device i e CD or DVD drive contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation This laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations
205. ng the memory card or storage device making it inaccessible to the HP All in One Solution Wait until the other user has finished using the memory card or storage device Photos in a connected digital camera with PictBridge do not print Cause The digital camera is not in PictBridge mode Solution If the camera supports PictBridge make sure the camera is set to PictBridge mode See the user guide that came with the camera for instructions on how to do this Cause The images are not in a supported format Solution Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports exif JPEG JPEG and DPOF Cause You did not select any photos on the camera for printing Solution Before you connect the digital camera to the front USB port on the HP All in One select some photos on the camera for printing NOTE Some digital cameras do not allow you to select photos until after you have established a PictBridge connection If this is the case connect your digital camera to the front USB port turn on the camera and change it to PictBridge mode and then use the camera to select the photos you want to print The file name appears as meaningless text Cause The HP All in One does not support Unicode This is a limitation of the Common Internet File System CIFS server Chapter 14 182 Troubleshooting Troubleshooting The CIFS server is included in all network conne
206. nk Level tab The estimated ink levels for the ink cartridges appear TIP You can also print a self test report to see if ink cartridges might need to be replaced Related topics Print a self test report on page 131 Work with ink cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the ink cartridges This section contains the following topics Replace the ink cartridges Align the printer Clean the print head Clean the ink cartridge contacts Remove ink from your skin and clothing Replace the ink cartridges Follow these instructions when you need to replace ink cartridges Work with ink cartridges 135 Maintain the HP All in One NOTE If you are installing ink cartridges in the HP All in One for the first time be sure to use only the ink cartridges that came with the device The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first time setup If you do not already have replacement ink cartridges for the HP All in One to order cartridges go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page To replace the ink cartridges 1 Make sure the HP All in One is turned on 2 Open the ink cartridge
207. nt as a booklet 1 Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper saving options area select Manual from the Two sided printing drop down list 7 Select the binding edge from the Booklet layout is list as appropriate for your language If your language reads left to right click Left edge binding If your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet 8 Click OK and then click Print or OK in the Print dialog box The HP All in One begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps 9 Wait until the HP All in One has stopped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order 10 Follow the instructions
208. o copy 6 Touch Crop The HP All in One shows a preview image of the expected output on the display 7 Touch Black or Color to accept the preview and begin copying Chapter 10 128 Use the copy features Copy Shift the left margin You can shift the left margin of the copies by using the Margin Shift option This helps in binding or 3 hole punching for the copies produced The HP All in One shifts the image on the copies produced 0 95 cm 3 8 inch to the right NOTE When the Margin Shift feature is enabled the right side of the copy images may be cropped To shift the margin for your copy from the control panel 1 Touch Copy The Copy Menu appears 2 Change copy settings on the HP All in One to accurately reflect the copy you want to make 3 Touch Margin Shift NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Margin Shift menu appears 4 Touch On 5 Touch Black or Color to begin copying Improve the quality of a copy You can use the Enhancements feature to adjust the quality of text documents by sharpening edges of black text or adjust photographs by enhancing light colors that might otherwise appear white The Mixed enhancement is the default option Use the Mixed enhancement to sharpen edges of most originals You can use Photo enhancements to enhance light colors that might otherwise appear white You might be able to f
209. o eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za reciklir
210. o slide shows music and more onto a CD DVD loaded in the LightScribe enabled drive on the HP All in One For information on using the Roxio Creator Basic software see the help that came with the software Use the HP Photosmart Software 15 Overview Chapter 2 16 HP All in One overview Overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Setup Guide The Setup Guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup check the Setup Guide for troubleshooting information or see Troubleshooting on page 145 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to get a brief overview of the software included with the HP All in One You will learn how the software can help you create share organize and print your photos Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One The How Do I topic provides links so you can quickly find information on performing common tasks
211. oblems over a USB connection on page 145 Network troubleshooting on page 158 No scan options Cause The software that came with the HP All in One is not running or has never been installed Solution Make sure the software is installed and running For more information see the Setup Guide that came with the HP All in One Out of disk space Cause There is not enough available memory on your computer to perform the task Solution Close some applications and try the task again Memory card must be in slot Cause The feature you are trying to use is only available when there is a memory card storage device or CD DVD containing photos inserted in the HP All in One Chapter 14 196 Troubleshooting Troubleshooting Solution Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up in the LightScribe enabled CD DVD drive and then try the task again Card access error Cause There are two or more memory cards inserted into the HP All in One at the same time Solution Remove all but one memory card The HP All in One reads the remaining memory card and displays the first photo stored on the memory card Cause You have inserted a Compact Flash memory card backwards or upside down Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be reada
212. oduct or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product vacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour
213. ollow the prompts on the display or computer screen to continue Wrong ink cartridge s installed Cause The wrong ink cartridge s are installed Solution The first time you set up and use the HP All in One make sure to install the ink cartridges that were shipped with your device The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with the HP All in One For more information see Replace the ink cartridges on page 135 Ink cartridge is missing incorrectly installed or not intended for your device Cause One or more ink cartridges are missing Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place Cause One or more of the ink cartridges are not installed or are installed incorrectly Errors 209 Troubleshooting Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the ink cartridges For more information see Replace the ink cartridges on page 135 Clean the ink cartridge contacts on page 140 Cause The ink cartridge is defective or not intended for use in this device Solution Replace the indicated ink cartridge s immediately so that you can resume
214. on the HP All in One for making a copy you can preview an image of the expected output on the display before starting the copy NOTE You must explicitly pick your copy settings to ensure an accurate preview Automatic settings will not reflect the loaded paper size and type but use defaults instead Previews appear when you touch Preview on the Copy Menu or when you use the crop feature to specify a specific area of the original to copy To preview your copy from the control panel 1 Touch Copy The Copy Menu appears 2 Change copy settings on the HP All in One to accurately reflect the copy you want to make Use the copy features 121 Copy 3 Touch Preview An image on the display shows how your copy will print 4 Touch Black or Color to accept the preview and begin copying Change the copy settings for the current job You can customize the copy settings of the HP All in One to handle nearly any copy task This section contains the following topics Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies that you want to print by either using the Copies option on the Copy Menu or by selecting the appropriate options in your software application To set the number of copies from the control panel 1 Make sure you have paper loaded in
215. op door 1 Turn off the HP All in One 2 Open the ink cartridge door 3 Lift the top door that is located behind the ink cartridges and print head assembly Chapter 14 148 Troubleshooting Troubleshooting 4 Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 5 Close the top door 6 Close the ink cartridge door 7 Turn on the HP All in One and then touch OK to continue the current job Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP All in One Many issues are caused when the HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it 3 Restart your computer 4 Turn off the HP All in One wait one minute then restart it 5 Reinstall the HP All in One software CAUTION Do not connect the USB cable to the computer until prompted by
216. opics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy consumption Special handling of materials Attention California users NDL battery disposal Taiwan battery statement Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge
217. ormat not supported Cause The HP All in One software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted Solution Open the file in another application and save it in a format that the HP All in One software recognizes For more information see Supported file types for the HP All in One on page 194 Invalid file name Cause The file name you entered is invalid Solution Make sure that you are not using any invalid symbols in the file name NOTE Although the file name might look correct it could still include invalid characters Overwrite the existing file name with a new name Supported file types for the HP All in One The HP All in One software recognizes the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF File corrupted Cause Some of the files on the inserted memory card or attached storage device are damaged Solution Reinsert the memory card or storage device in the HP All in One or try transferring the files to your computer using a memory card reader or a USB cable If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged If these solutions do not work retake the photos with your digital camera as a last resort Cause The file system is corrupted Solutio
218. ormation for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics Specifications Environmental product stewardship program Regulatory notices Regulatory wireless statements Declaration of conformity European Economic Area HP Photosmart C8100 All in One series declaration of conformity Specifications Technical specifications for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Paper specifications Type Paper weight Input tray Output tray Photo tray Plain paper 20 to 24 lb 75 to 90 gsm Up to 100 20 lb paper 50 20 lb paper n a Legal paper 20 to 24 lb 75 to 90 gsm Up to 100 20 lb paper 50 20 lb paper n a Cards 110 lb index max 200 gsm Up to 40 25 Up to 20 Envelopes 20 to 24 lb 75 to 90 gsm Up to 10 10 n a Transparency film N A Up to 30 15 or fewer n a Labels N A Up to 30 25 n a 4 x 6 inch 10 x 15 cm Photo paper 145 lb 236 gsm Up to 30 25 Up to 20 8 5 x 11 i
219. oser to or farther away from the subject of the photo An outline appears on the photo to show you an approximate view of the area that will print 9 Use the arrow buttons to pan around the photo and select a specific area to print 10 Touch Crop To preview your cropped photo Touch the Back icon until you return to the Options menu then touch Print Preview To print your cropped photo Touch the Back icon until you return to the View Photos screen then touch Print Rotate a photo Depending how a photo is saved the photo might appear sideways or upside down on the display You might need to rotate the photo to make it show or print properly NOTE When printing more than one photo on a page the HP All in One automatically adjusts the orientation of your photos to fit a maximum number of photos on the page The rotation you apply here is ignored to accommodate the number of photos selected per page To rotate a photo 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display 2 Touch View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to edit appears touch it 5 When the selected photo appears by itself on th
220. ost recent photo shown on the display 2 Touch View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to edit appears touch it 5 When the selected photo appears by itself on the display touch the image or touch Options The Options menu appears 6 Touch Edit The Edit menu appears 7 Touch Color Effect NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Color Effect menu appears 8 Touch one of the color effect options No Effect Does not apply any special color effects to your photo Black amp White Prints the photo in black and white Sepia Applies brown tones similar to photos produced in the early 1900s to your photo Antique Applies brown tones along with some pale colors to your photo With this option your photo will look like it was hand tinted Chapter 8 110 Use the photo features Photos The selected color effect is applied to the photo and the photo is shown by itself on the display To preview your edited photo Touch the Back icon until you return to the Options menu then touch Print Preview To print your edited photo Touch the Back icon until you return to the View Photos screen then touch Print Remove red eye The flash on a camera especially on older model cameras can sometimes cause a subject
221. ouch Set Link Speed 5 Touch the link speed that matches your network hardware Automatic 10 Full 10 Half 100 Full 100 Half Change IP settings The default setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change the IP address subnet mask or the default gateway To see the IP address and subnet mask of the HP All in One print a network configuration page from the HP All in One Connect to a network 43 Finish setup NOTE When manually entering an IP setting you must already be connected to an active network otherwise the setting will not stay when you exit from the menu CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components will not be able to connect with the HP All in One To change IP settings 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Advanced Setup 4 Touch IP Settings 5 Touch Manual 6 Touch one of the following IP settings IP Address Subnet Mask Default Gateway 7 Touch or to change the settings and then touch OK to confirm the setting Related topics View and print network settings on page 41 Network configu
222. ounter while setting up a network This section contains the following topics Wired network setup troubleshooting Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network This section contains the following topics The computer is unable to discover the HP All in One The Printer not Found screen appears during installation The computer is unable to discover the HP All in One Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly Cables between the HP All in One and the hub or router Cables between the hub or router and your computer Cables to and from your modem or HP All in One Internet connection if applicable Cause Your computer s Local Area Network card LAN card is not set up properly Solution Make sure that your LAN card is set up properly To check your LAN card Windows 2000 and XP 1 Right click My Computer 2 In the System Properties dialog box click the Hardware tab 3 Click Device Manager 4 Make sure your card shows up under Network Adapters 5 Refer to the documentation that came with your card To check your LAN card Windows Vista 1 On the Windows taskbar click Start Computer and then click Properties 2 Click Device Manager 3 Make sure your card shows up under Network Adap
223. per is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs for printing or copying photos from the HP All in One HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers Chapter 6 62 Load originals and load paper Load originals and load paper HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One devices It has an extra bright blue white shade that produces sharper text and r
224. pi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 147 Cause The print head needs to be cleaned Solution Clean the print head and then print a self test report Check the color blocks in the report for any problems If the color blocks show print quality problems perform a printer alignment If the problem persists after cleaning and aligning contact HP support for help Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Clean the print head on page 139 Print a self test report on page 131 Align the printer on page 138 Chapter 14 168 Troubleshooting Troubleshooting Printouts are faded or have dull colors Cause The copy or print paper type setting is incorrect Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on i
225. ple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch photo paper TIP For the best results use HP Premium Photo Papers or HP Premium Plus Photo Papers to print your photos To print a borderless image 1 Load up to 10 x 15 cm 4 x 6 inch paper in the photo tray or full size photo paper in the main input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Size list click the size of photo paper loaded in the photo tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 7 In the Paper Type drop down list click More and then select the appropriate paper type NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper 8 Select the Borderless printing check box if it is not already
226. plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elet
227. ppropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display View Print Create Share Save 2 Touch Save The Save Photos menu appears Save photos to your computer 103 Photos 3 Touch Save to Computer TIP You can also transfer images from a memory card to a connected USB storage device by choosing the Save to USB drive option or you can burn your photos onto a CD DVD loaded label side up in the CD DVD drive by choosing Save to CD DVD If the HP All in One is network connected a list of available computers appears Select the computer to which you want to transfer the photos and then continue to the next step 4 When the Save to Computer screen asks you to see the computer monitor for Import photo options follow the onscreen prompts on your computer to save the photos to your computer Only images that were not previously saved are copied to your computer Preserve your photos on a CD or DVD The HP All in One lets you save your photos from a memory card or storage device to a CD or DVD This feature allows you to archive your photos freeing up space on your memory card storage device or computer hard drive and share them on your friends and family s computers or DVD players You can also create and print a text label on a LightScribe d
228. printing If there are no ink cartridges missing from the HP All in One the ink cartridge contacts might need to be cleaned If there are no ink cartridges missing from the HP All in One and you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Replace the ink cartridges on page 135 Cause The wrong ink cartridge s are installed Solution The first time you set up and use the HP All in One make sure to install the ink cartridges that were shipped with your device The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with the HP All in One For more information see Replace the ink cartridges on page 135 Chapter 14 210 Troubleshooting Troubleshooting 15 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics Warranty Ink cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service Jap
229. punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad ranga yra perdirbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie tai kur galite i mesti atliekam perdirbti skirt rang kreipkit s atitinkam vietos tarnyb nam kio atliek i ve imo tarnyb arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletr
230. pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about power cord Ger uschemission Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Regulatory notices 225 Technical information Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada European Union Regulatory Notice Wireless Notice to users in Taiwan Wireless Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits Neverthel
231. r to a network connected HP device Related topics Share photos using HP Photosmart Software on page 101 Share a scanned image with friends and relatives on page 118 Stop scanning To stop scanning Press Cancel on the control panel Stop scanning 119 Scan Chapter 9 120 Use the scan features Scan 10 Use the copy features The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types including transparencies You can enlarge or reduce the size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos including borderless copies TIP For the best copy performance on standard copy projects set the paper size to Letter or A4 the paper type to Plain Paper and the copy quality to Fast This section contains the following topics Make a copy Preview your copy job Change the copy settings for the current job Change default copy settings Perform special copy jobs Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying Preview your copy job After changing settings
232. r quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Print Quality drop down list select the appropriate quality setting for your project NOTE To view the maximum dpi that the HP All in One will print click Resolution 7 In the Paper Type drop down list select the type of paper that you have loaded Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application you can change the page orientation in the Properties dialog box before printing To change the page orientation 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print Chapter 7 78 Print from your computer Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box D
233. r touch No to choose another country region Adjust the volume The HP All in One provides three levels for adjusting the volume of sounds associated with device events and errors The default setting is Medium To adjust the volume 1 Touch Setup on the display 2 Touch Preferences 3 Touch Sound Effects Volume and then touch the volume you want to select Set the default paper tray for PictBridge DPOF uPnP printing Set the default paper tray to use when you print photos from a Pictbridge device DPOF file or a UPnP device The default setting is Photo Tray To set the default paper tray 1 Touch Setup on the display 2 Touch Preferences 3 Touch PictBridge DPOF uPnP Tray Select 4 Touch Main Tray or Photo Tray Enable faster browsing of photos You can set up the HP All in One to enable faster photo browsing by writing small thumbnails to the memory card The thumbnails take up a relatively small amount of space and are used to speed up the browsing performance of photos on the card NOTE This feature is on by default Chapter 4 20 Finish setting up the HP All in One Finish setup To turn faster browsing on or off 1 Touch Setup on the display 2 Touch Tools 3 Touch to scroll through the options and then touch Enable Faster Browsing 4 Touch On or Off to turn it on or off Set the paper tray for printing from a Bluetooth device Set the default paper tray to use when you prin
234. ration page definitions on page 46 Use the Embedded Web Server If your computer is connected to an HP All in One on a network you can access the Embedded Web Server that resides in the HP All in One The Embedded Web Server is a web based user interface that provides some options not available on the HP All in One control panel including Webscan a feature that lets you scan photos and documents from the HP All in One to your computer using a Web browser and advanced network security options Also the Embedded Web Server enables you to monitor status and order printer supplies For information on how to use the features available in the Embedded Web Server including Webscan see the onscreen help within the Embedded Web Server To access Embedded Web Server help open the Embedded Web Server then click the Help link under Other Links on the Embedded Web Server Home tab NOTE Use the Embedded Web Server to change network settings not available on the control panel This section contains the following topics Access the Embedded Web Server Use the Embedded Web Server setup wizard Chapter 4 44 Finish setting up the HP All in One Finish setup Access the Embedded Web Server The computer you use to access the Embedded Web Server on the HP All in One must be connected to the same network as the HP All in One To access the Embedded Web Server 1 Print a network configuration page to find the IP address for the
235. re expired Cause The ink in the indicated ink cartridge s is at the expiration date Solution Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink cartridge s are expired message remove and replace the expired ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on the HP All in One or the ink cartridge expiration message on your computer screen HP recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information see Replace the ink cartridges on page 135 Ink expiration near Cause The ink in the indicated ink cartridge s is near expiration Solution One or more of the ink cartridges are near their expiration date Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink cartridge s are expired message remove and replace the expired ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on the HP All in One or the ink cartridge expiration message on your computer screen HP
236. re is paper in the photo tray remove the paper tap the stack of paper against a flat surface and reload the paper into the photo tray Follow the prompts on the display or the computer screen to continue your print job Errors 191 Troubleshooting Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure you have paper loaded correctly in the photo tray Cause There might be too much paper loaded in the photo tray Solution Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause Two or more pieces of paper might be stuck together Solution Remove the paper from the photo tray and shuffle the paper so it does not stick together Reload the paper into the photo tray and try printing again Cause The photo paper might be curled Solution If the photo paper is curled place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat If the problem persists use photo paper that is not curled Cause You might be using the printer in an extremely high or low humidity environment Solution Load one sheet of photo paper at a time Photo tray cannot engage Cause The photo tray might not be pushed all the way in Solution Lift the output tray then push the photo tray all the way in Push the output tray all the way down Photo tra
237. recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information see Replace the ink cartridges on page 135 Ink supply error Cause The indicated ink cartridge was removed during maintenance Chapter 14 206 Troubleshooting Troubleshooting Solution Replace the indicated ink cartridge with the previous ink cartridge during the maintenance procedure After the maintenance procedure is complete you can insert the new ink cartridge For more information see Replace the ink cartridges on page 135 Non HP ink Cause The HP All in One detected non HP ink Solution Replace the indicated ink cartridge s HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty If you believe you purchased genuine HP ink cartridge s go to www hp com go anticounterfeit For more information see Replace the ink cartridges on page 135 Original HP ink depleted Cause The original HP ink
238. reen touch or to scroll through all the menu options 3 Touch Wireless Radio 4 Touch On or Off Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful The wireless network test prints automatically when the Wireless Setup Wizard is run You also can print the wireless network test at any time Chapter 4 42 Finish setting up the HP All in One Finish setup To print the wireless test report 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Wireless Network Test The Wireless Network Test prints Related topics Network troubleshooting on page 158 Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings This section contains the following topics Set link speed Change IP settings Set link speed You can change the speed at which data is transmitted over the network The default is Automatic To set link speed 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Advanced Setup 4 T
239. ress of the wireless router or access point on the network to which the HP All in One is connected MAC address The unique MAC Media Access Control hardware address of the access point Not applicable This parameter does not apply to this network type Total Packets transmitted The number of packets transmitted by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packets Each packet contains the destination address as well as the data continued Connect to a network 51 Finish setup Parameter Description Total Packets received The number of packets received by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off Bluetooth settings The following table describes the Bluetooth settings shown on the network configuration page Parameter Description Device Address The hardware address of the Bluetooth device Device Name The device name assigned to the printer which can identify it on a Bluetooth device Passkey A value that the user must enter in order to print via Bluetooth Visibility Shows whether or not the HP All in One is visible to Bluetooth devices that are within range Visible to all Any Bluetooth device within range can print to the HP All in One
240. rewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 On the Connection Type screen select Through the network and then click Next The Searching screen appears as the Setup program searches for the HP All in One on the network 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the HP All in One you want to connect 6 Follow the prompts to install the software When you have finished installing the software the HP All in One is ready for use 7 If you disabled any virus detection software on your computer make sure to enable it again 8 To test your network connection go to your computer and print a self test report to the HP All in One Connect to additional computers on a network You can connect the HP All in One to more than one computer on a small network of computers If the HP All in One is already connected to a computer on a network for each additional computer you must install the HP All in One software During installation of a wireless connection the software will discover the SSID network name of the existing network Once you have set up the HP All in One on the network you will not need to configure it again when you add additional computers NOTE You can connect the HP All in One to either a wireless or w
241. rk advanced settings 43 connection type 46 interface card 33 name 50 restore settings 42 security 36 status 46 upgrade 40 network configuration page 46 no scan options error 196 normal copy quality 125 number of copies 122 O order ink cartridges 143 ink supplies 143 original type 116 out of paper 200 overheads print 90 Index 231 Index oversized books load 60 overspray reduce 80 P page order 89 paper choose 61 feed fails 171 incompatible types 64 jam 191 200 jams 72 147 153 load 64 misfeed 200 out of 200 recommended copy types 123 recommended sizes for printing 76 recommended types 61 63 size incorrect 200 specifications 219 tips 147 type incorrect 200 width incorrect 201 paper size copy setting 122 paper type 77 passkey Bluetooth 52 password Embedded Web Server 47 peer to peer network 35 phone numbers support 212 phone support 213 phone support period period for support 213 photo photosmart express menu 13 14 Photo browsing 20 photo paper copy 123 load 66 specifications 219 photos add a frame 106 add color effect 106 adjust brightness 106 crop 106 e mail 101 edit scanned 117 flip horizontal 106 ink sprays 179 missing 193 print borderless 83 print on photo paper 83 remove red eye 106 rotate 107 send using HP Photosmart 101 share 101 zoom 106 poor fax printout quality 164 165 portrait orientation 78 postcards load 67 posters 92 preview copy 121 preview image edi
242. rm special jobs such as copying borderless photos and resizing originals This section contains the following topics Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Resize an original to fit onto letter or A4 paper Resize an original using custom settings Crop an original Shift the left margin Improve the quality of a copy Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo For the best quality when copying a photo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray and change your copy settings for the correct paper type and photo enhancement To make a borderless copy of a photo from the control panel 1 Load 10 x 15 cm 4 x 6 inch photo paper into the photo tray 2 Load your original photo print side down on the right front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass as indicated by the engraved guides along the edge of the glass Chapter 10 126 Use the copy features Copy 3 Touch Copy The Copy Menu appears 4 Touch Black or Color The HP All in One makes a 10 x 15 cm 4 x 6 inch borderless copy of your original photo NOTE If you loaded tabbed paper in the photo tray you can remove the tab from the copy of your photo once the ink has completely dried TIP If the output is not borderless set the paper type to Premium Photo and then try making the copy again Related topi
243. roactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device country region and language Before you call HP support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 214 If you need to contact HP support do the following before you call 1 Make sure that a The HP All in One is plugged in and turned on b The specified ink cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset the HP All in One a Turn off the HP All in One by pressing the On button b Unplug the power cord from the back of the HP All in One c Plug the power cord back into the HP All in One d Turn on the HP All in One by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the HP All in One
244. rt or returning to the point of purchase you are requested to send the HP All in One in for service make sure you remove and keep the following items before returning your device The control panel faceplate The power cord USB cable and any other cable connected to the HP All in One CAUTION The replacement HP All in One will not be shipped with a power cord Store the power cord in a safe place until the replacement HP All in One arrives Any paper loaded in the input tray Remove any originals you might have loaded in the HP All in One This section contains the following topics Secure the ink system Remove the control panel faceplate Secure the ink system Contact HP support for information about how you should secure the ink system to prevent ink from leaking in the HP All in One during shipment They might instruct you to replace the ink cartridges with replacement ink cartridges If you receive a replacement HP All in One refer to the instructions included in the box for information about how to secure the ink system The replacement HP All in One might come with ink cartridges that you can use to install in your device to prevent the ink system from leaking during shipment NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 214 Related topics Replace the ink cartridges on page
245. rtridge icons do not appear on the display Shows that the ink cartridge is nearly empty and will need to be replaced Shows that an unknown ink cartridge is inserted This icon might appear if an ink cartridge contains non HP ink Indicates that there is a wired network connection Indicates the presence and signal strength of a wireless network connection Indicates the presence of an Ad hoc wireless network connection Display sleep state To prolong the life of the display it dims after two minutes of inactivity After 30 minutes of inactivity the display goes into a sleep state and the screen shuts off completely The display turns back on when you touch the display press a control panel button insert a memory card or connect a storage device insert a CD DVD lift the lid or access the HP All in One from a connected computer Menu overview The following topics provide a quick reference to top level menus that appear on the HP All in One display Photosmart Express Menu Copy Menu Scan Menu Chapter 2 12 HP All in One overview Overview CD DVD Menu Setup Menu Photosmart Express Menu The following options are available in the Photosmart Express menu when you insert a memory card storage device or CD DVD View Print Create Share Save Copy Menu The following options are available when you touch Copy on the main screen Copies Size Quality Preview Lighter D
246. rtridges CAUTION Do not use platen cleaners or alcohol to clean the ink cartridge contacts These can damage the ink cartridge or the HP All in One To clean the ink cartridge contacts 1 Make sure the HP All in One is turned on 2 Lift the ink cartridge door 3 Squeeze the bottom of the latch below the ink cartridge you want to clean and then lift the latch NOTE Do not remove multiple ink cartridges at the same time Remove and clean each ink cartridge one at a time Do not leave an ink cartridge outside the HP All in One for more than 30 minutes 4 Inspect the ink cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it NOTE Hold the ink cartridge by its handle Do not touch the copper colored contacts with your hands or anything other than a foam rubber swab or lint free cloth Chapter 12 140 Maintain the HP All in One Maintain the HP All in One 6 Clean only the copper colored contacts 1 Copper colored contacts 7 Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place 8 Repeat if necessary for the other ink cartridges 9 Gently close the ink cartridge door Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap
247. rug kan du kontakte kommunen det lokale renovationsv sen eller den forretning hvor du k bte produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product hebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k si
248. s Adjust the lighting to make dark images appear brighter Sharpen blurry images Edit photos using the control panel 111 Photos You can turn off the automatic photo enhancement feature for individual photos on a per image basis To turn off automatic photo enhancement 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display 2 Touch View The View Photos screen appears 3 Touch or to scroll through the thumbnails of your photos 4 When the thumbnail of the photo you want to edit appears touch it 5 When the selected photo appears by itself on the display touch the image or touch Options The Options menu appears 6 Touch Edit The Edit menu appears 7 Touch Photo Fix The Photo Fix menu appears 8 To turn off automatic photo enhancement touch Off Flip horizontal When you are scanning film an additional option Flip Horizontal appears in the Edit menu This option enables you to correct instances where the emulsion side of the film is placed in the incorrect orientation Touching this option flips the image which is then shown by itself on the display To flip the scanned film image horizontally 1 While previewing your scanned film image touch the image or touch Option
249. s 7 Print from your computer Print from a software application 75 Make the HP All in One the default printer 76 Change the print settings for the current job 76 Set the paper size 76 Set the paper type for printing 77 View the print resolution 77 Change the print speed or quality 78 Change the page orientation 78 Scale the document size 79 Change the saturation brightness or color tone 79 Adjust the ink volume and dry time 79 Reduce the amount of overspray
250. s The Options menu appears 2 Touch Edit The Edit menu appears 3 Touch Flip Horizontal The image is flipped horizontally and appears by itself on the display Related topics Scan slides or negative film on page 116 Edit a scanned preview image on page 118 Chapter 8 112 Use the photo features Photos 9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles film negatives slides and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Make reprints of your favorite photos Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook This section contains the following topics Make reprints of your photos Scan an image Edit a scanned image Share a scanned image with friends and relatives Stop scanning Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes up to the
251. s flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 147 Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Cause The Lighter Darker copy setting for the HP All in One is set too light Solution Adjust the lightness and darkness of the copies For more information see Adjust the lightness and darkness of your copy on page 125 Cause The Paper Type setting is incorrect Solution Change the Paper Type setting to match the type of paper loaded in the input tray For more information see Set the copy paper type on page 123 Set the paper type for printing on page 77 Cause Copying a poor quality picture such as a newspaper photo causes bands checks or stripes to appear on your copy These are called moir patterns Solution To reduce moir patterns try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause Debris might be stuck on the glass
252. s over a USB connection NOTE For information on network communication problems see Network troubleshooting on page 158 For information on communication problems involving a memory card PictBridge camera or storage device see Memory card and front USB port troubleshooting on page 179 If the HP All in One and computer are USB connected and are not communicating with each other try the following Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Check the connection from the HP All in One to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make Troubleshooting 145 Troubleshooting sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again If you are connecting the HP All in One through a USB hub make sure the hub
253. s to view a short animated movie on the display showing you how to complete these tasks 5 The scan is sent to the destination you selected To change the original type 1 Load the Slide and Negative Film holder print side down in the right front corner of the glass 2 Touch Scan The Scan Menu appears NOTE The HP All in One automatically detects whether you are scanning color negatives slides or black and white negatives 3 Touch Scan Film The Scan Film Menu appears 4 Touch Original Type 5 Touch one of the following options If you want the HP All in One to automatically determine whether slides or film are loaded in the Slide and Negative Film holder touch Automatic If you have color negative film loaded in the Slide and Negative Film holder touch Color Negatives If you have slides loaded in the Slide and Negative Film holder touch Slides If you have black and white negative film loaded in the Slide and Negative Film holder touch B W Negatives Related topics Load an original in the Slide and Negative Film holder on page 58 Edit a scanned image You can edit a scanned image using the software you installed with the HP All in One You can also edit a scanned document by using your Optical Character Recognition OCR software Edit a scanned image 117 Scan NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be ins
254. server in the HP All in One is not operational The CIFS server is included in all network connected HP All in One devices It provides network drive letter access to the memory card or storage device in the HP All in One This lets you read write files on the network from the memory card or storage device in the HP All in One The CIFS server appears on your computer as a network drive In addition to reading writing files from your memory card or storage device you can also create folders and store other information Solution Retry your task at a later time Scan troubleshooting Use this section to solve these scan problems Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Scan troubleshooting 183 Troubleshooting Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Cause The computer system resources might be low Solution Turn off the HP All in One and then turn it back on Turn off the computer and then turn it back on If this does not work try changing the scan to a lower resolution Scan fails Cause The computer is not turned on Solution Turn on your computer Cause Your computer is not connected to the HP All in One by a USB cabl
255. ss from your Internet service provider ISP Link Configuration The speed at which data is transmitted over a network Speeds include 10TX Full 10TX Half 100TX Full and 100TX Half When set to None networking is disabled Total Packets transmitted The number of packets transmitted by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packets Each packet contains the destination address as well as the data Total Packets received The number of packets received by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off Chapter 4 continued 48 Finish setting up the HP All in One Finish setup Wireless 802 11 network settings The following table describes the 802 11 wireless settings shown on the network configuration page Parameter Description Hardware Address MAC The Media Access Control MAC address that identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification including wireless access points routers and other such devices No two pieces of hardware have the same MAC address Two MAC addresses are assigned one for wired Ethernet and one for wireless 802 11 NOTE Some Internet service providers ISPs require t
256. ssible for several users to send information over a network at the same time without slowing each other down Switches allow different nodes a network connection point typically a computer of a network to communicate directly with one another WEP Wired Equivalent Privacy WEP is a type of encryption used for wireless network security continued Connect to a network 53 Finish setup WPA Wi Fi Protected Access WPA is a type of encryption used for wireless network security WPA offers greater security than WEP Chapter 4 continued 54 Finish setting up the HP All in One Finish setup 5 How do I This section contains links to commonly performed tasks such as printing photos burning and labeling CD DVDs scanning and making copies How do I print 10 x 15 cm 4 x 6 inch borderless photos from a memory card on page 98 How do I print 13 x 18 cm 5 x 7 inch or larger size photos from a memory card on page 98 How do I create special projects from the photos on my memory card on page 99 How do I save photos to my computer on page 103 How do I preserve photos from a memory card onto CD or DVD on page 104 How do I print a label on a LightScribe compatible CD or DVD on page 104 How do I share my photos with family and friends on page 101 How do I make reprints of a photo in a variety of sizes on page 113 How do I mak
257. ssing incorrectly installed or not intended for your device Errors 203 Troubleshooting Calibration error Cause An incorrect type of paper is loaded in the input tray Solution If you have color or photo paper loaded in the input tray when the printer aligns the calibration might fail Load unused plain white letter or A4 paper into the input tray and then follow the prompts on the display to continue Cannot print Cause The indicated ink cartridge s are out of ink Solution Replace the indicated ink cartridge s immediately so that you can resume printing The HP All in One cannot continue printing until the indicated ink cartridge s are replaced All printing will stop For more information see Replace the ink cartridges on page 135 Incorrect ink cartridge s Cause The wrong ink cartridge s are installed Solution The indicated ink cartridge s cannot be used after the device has undergone first time setup Replace the ink cartridge s with the appropriate ink cartridges for the HP All in One To find out the reorder number for all the ink cartridges that the HP All in One supports see the printed documentation that came with the HP All in One For more information see Replace the ink cartridges on page 135 Cause The ink cartridge s are not intended for use in this device Solution Contact HP support Go to www hp com support If prompted choose your country region
258. static key a hexadecimal or alphanumeric string Every user or device on the network shares the same key WEP encryption is used along with shared key authentication using the same key for both authentication and encryption A network using server based WPA PSK authentication provides significantly stronger security and is supported in most wireless access points and wireless routers The access point or router verifies the identity of a user or device requesting access to the network before granting that access Several different authentication protocols might be used on an authentication server Encryption The type of encryption in use on the network None No encryption is in use 64 bit WEP A 5 character or 10 hex digit WEP key is in use 128 bit WEP A 13 character or 26 hex digit WEP key is in use WPA AES Advanced Encryption Standard encryption is in use This is an encryption algorithm for securing sensitive but unclassified material by US Government agencies WPA TKIP Temporal Key Integrity Protocol an advanced encryption protocol is in use Automatic AES or TKIP is in use Not applicable This parameter does not apply to this network type WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another This security method is common on wireless networks Access Point HW Address The hardware add
259. structions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics Clean the HP All in One Check the estimated ink levels Work with ink cartridges Reduce energy consumption when the HP All in One is off Self maintenance sounds Turn off the HP All in One Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP device For more information go to www hp com buy supplies This section contains the following topics Clean the glass Clean the lid backing Clean the exterior Clean the glass Glass that is dirty from fingerprints smudges hair and dust on the main glass surface slows down performance and affects the accuracy of some features To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and d
260. sy Cause The HP All in One does not recognize the paper type Solution Do not use the HP All in One to copy onto envelopes or other papers the HP All in One does not support Cause The HP All in One has a paper jam Copy troubleshooting 187 Troubleshooting Solution Clear the paper jam and remove any torn paper that remains in the HP All in One For more information see Clear paper jams on page 147 Parts of the original do not appear or are cut off Cause The original is placed incorrectly on the glass Solution Reload the original on the glass For more information see Load originals on page 57 Cause The original fills the entire sheet Solution If the image or text on your original fills the entire sheet with no margins use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet For more information see Resize an original to fit onto letter or A4 paper on page 127 Cause The original is larger than the paper in the input tray Solution If your original is larger than the paper in the input tray use the Fit to Page feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 127 Fit to Page is not working as expected Cause You are trying to increase the size of an original that is too small
261. t 118 preview print job 80 print 2 or 4 pages on 1 88 addresses 91 blank printout 179 booklet 87 borderless fails 173 borderless photos 83 both sides of page 85 cancel job 93 CD DVD labels 84 correct order 89 distorted printout 166 envelopes 91 envelopes print incorrectly 172 faded 169 from computer 75 from software application 75 iron on transfers 90 labels 91 margins incorrect 177 178 meaningless characters 175 multiple pages on one sheet 88 nothing happens 175 on photo paper 83 posters 92 preview 80 print options 76 81 quality troubleshoot 164 165 168 170 reverse images 90 reversed page order 176 self test report 131 special print jobs 82 specifications 220 transparencies 90 troubleshooting 172 vertical streaks 171 Web pages 92 print cartridges low ink 179 print head clean 139 failure 208 stalled 207 print head blocked 153 print quality 78 print settings brightness 79 color tone 79 dry time 79 ink volume 79 layout 78 orientation 78 overspray 80 paper size 76 paper type 77 print quality 164 quality 78 reduce enlarge 79 resizing options 79 resolution 78 saturation 79 speed 78 printer found screen Windows 39 printer sharing Mac 28 Windows 28 printer align 138 Printing Shortcuts tab 81 problems copy 186 error messages 190 print 172 scan 183 Q quality print 78 quality copy 124 R radio turn off 26 42 recycle ink cartridges 221 red eye remove 106 232 Index reduce enl
262. t connect the HP All in One to your computer until after you have reinstalled the software 2 On the Windows taskbar click Start Programs or All Programs HP Photosmart C8100 All in One series Uninstall 3 Follow the onscreen instructions 4 If you are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted Software installation troubleshooting 155 Troubleshooting 5 Restart your computer NOTE It is important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software 6 To reinstall the software insert the HP All in One CD ROM into your computer s CD ROM drive and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One 7 After the software is installed connect the HP All in One to your computer 8 Press the On button to turn the HP All in One on After connecting and turning on the HP All in One you might have to wait several minutes for all of the Plug and Play events to complete 9 Follow the onscreen instructions To uninstall from a Windows computer method 2 NOTE Use this method if Uninstall is not available in the Windows Start menu 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Do
263. t dialog box NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original To reverse an image for iron on transfers 1 On the File menu in your software application click Print 2 Make sure the HP All in One is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Features tab 5 In the Paper Type drop down list click More and then select HP Iron on Transfer from the list 6 If the selected size is not what you want click an appropriate size in the Size list 7 Click the Advanced tab 8 In the Printer Features area select On from the Mirror Image drop down list 9 Click OK and then click Print or OK in the Print dialog box NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print on transparencies For the best results HP recommends you use HP transparency products with the HP All in One To print on transparencies 1 Load the transparency into the input tray 2 On the File
264. t photos from a Bluetooth device To set the paper tray for printing from a Bluetooth device 1 Touch Setup 2 Touch Bluetooth NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Default Paper Tray 4 Touch Main Tray or Photo Tray Restore the factory defaults You can restore the current settings to what they were when you purchased the HP All in One NOTE Restoring the factory defaults will not affect any changes you made to scan settings and the language and country region settings You can perform this process from the control panel only To restore the factory defaults 1 Touch Setup on the display 2 Touch Tools 3 Touch to scroll through the options and then touch Restore Factory Defaults The factory default settings are restored Play a slideshow on the display You can set up the HP All in One to play a slideshow on the display similar to a screensaver on a computer when you are not using the device Set your preferences 21 Finish setup There are two types of slideshows that you can enable Store Demo appears after the HP All in One is inactive for one minute and shows a set of predefined graphics that describe features of the device The slideshow plays until you press a button or use the device If the HP All in One remains inactive for eight hours the display turns off NOTE HP recommends leaving S
265. t the WEP key and then try again 8 When the HP All in One connects successfully to the network go to your computer to install the software Related topics Enter text using the visual keyboard on page 14 Install the software for a network connection on page 39 Network troubleshooting on page 158 Chapter 4 38 Finish setting up the HP All in One Finish setup Install the software for a network connection Use this section to install the HP All in One software on a computer connected to a network Before you install the software make sure you have connected the HP All in One to a network NOTE If your computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise HP All in One installation software might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer NOTE Installation time can range from 20 to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer To install the Windows HP All in One software 1 Quit all applications running on your computer including any virus detection software 2 Insert the Windows CD that came with the HP All in One into the CD ROM drive on your computer and follow the onscreen instructions 3 If a dialog box about fi
266. talled on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options This section contains the following topics Edit a scanned preview image Edit a scanned photo or graphic Edit a scanned document Edit a scanned preview image You can use the tools in the HP Scanning software to modify a preview image Any changes that you make such as brightness image type resolution and more apply only to this scan session You can make additional changes in the HP Photosmart software after the image is scanned Edit a scanned photo or graphic You can edit a scanned photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation Edit a scanned document Scanning text also known as optical character recognition or OCR enables you to bring the content of magazine articles books and other printed matter into your favorite word processor and many other programs as fully editable text Learning to work with OCR correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR
267. ted the incorrect country region when setting up the HP All in One The country region you select determines the paper sizes shown on the display Solution You can change the country region settings from the Preferences menu For more information see Set your language and country region on page 19 Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One software This section contains the following topics When I insert the CD ROM into my computer s CD ROM drive nothing happens The minimum system checks screen appears A red X appears on the USB connect prompt I received a message that an unknown error has occurred The registration screen does not appear Uninstall and reinstall the software Missing HP Photosmart Software When I insert the CD ROM into my computer s CD ROM drive nothing happens Cause The installation failed to run automatically Software installation troubleshooting 153 Troubleshooting Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run or click Accessories and then Run 2 In the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter The minimum system checks
268. ter and the HP All in One move them closer together If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the HP All in One and the computer or wireless router If a cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference If your computer or wireless router is near an external wall move them away from the wall Cannot connect to network during setup Cause The equipment is not turned on Solution Turn on the networked devices such as the wireless router for an infrastructure network or the computer for an ad hoc network For more information on how to turn on the wireless router see the documentation that came with your wireless router Cause The HP All in One is not receiving a signal Solution Move the wireless router and the HP All in One closer together Then run the wireless setup again For more information see Integrated wireless WLAN 802 11 network setup on page 32 Cause If you manually entered your network name SSID you might have entered it incorrectly Solution Run the wireless setup process again and enter your network name SSID carefully Remember that the SSID is case sensitive For more information see Connect to an integrated wireless WLAN 802 11 network on page 33 Cause The setting for
269. ters 4 Refer to the documentation that came with your card Cause You do not have an active network connection Chapter 14 158 Troubleshooting Troubleshooting Solution Check to see if you have an active network connection To see if you have an active network connection Check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the HP All in One The lights indicate the following a Top light If this light is a solid green the device is properly connected to the network and communications have been established If the top light is off there is no network connection b Bottom light This yellow light flashes when data is being sent or received by the device over the network To establish an active network connection 1 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 2 If the connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again Cause You were able to connect the HP All in One to the network previously but now it will not connect Solution Turn off the HP All in One the computer and the router Wait 30 seconds Turn on the router first and then turn on the HP All in
270. the software installation screen This section contains the following topics The HP All in One will not turn on I connected the USB cable but I am having problems using the HP All in One with my computer The display shows the wrong language I received a message on the display that the printer alignment failed The HP All in One does not print Hardware setup troubleshooting 149 Troubleshooting I received a message on the display about a paper jam or a blocked print head assembly The wrong measurements are showing in menus on the display The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply Solution Make sure the power cord is firmly connected to both the HP All in One and the power source Plug the power cord into a grounded power outlet surge protector or power strip 1 Power connection 2 Grounded power outlet If you are using a power strip make sure the power strip is on Or try plugging the HP All in One directly into a grounded power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet If you plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power ou
271. the HP All in One to an available Ethernet port on the router or switch 3 Install the software for a network connection choose Add a Device and then choose Through the network 4 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers from the previous USB installation For more detailed instructions on connecting the HP All in One to a network see Wired network setup on page 30 Integrated wireless WLAN 802 11 network setup on page 32 Wireless ad hoc network setup on page 35 Manage your network settings You can manage network settings for the HP All in One through the HP All in One control panel Additional advanced settings are available in the Embedded Web Server a configuration and status tool you access from your Web browser using an existing network connection to the HP All in One This section contains the following topics Change basic network settings from the control panel Change advanced network settings from the control panel settings Chapter 4 40 Finish setting up the HP All in One Finish setup Use the Embedded Web Server Network configuration page definitions Change basic network settings from the control panel The HP All in One control panel enables you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network set
272. the JPEG format Scan slides or negative film You can scan slides and negative film from the control panel using the Slide and Negative Film holder Before scanning slides and negatives you must remove the lid backing and load the Slide and Negative Film holder NOTE The HP All in One automatically detects whether you are scanning color negatives slides or black and white negatives You can manually change these settings in the Original Type option on the Film Menu To scan a slide or negative 1 Load the Slide and Negative Film holder print side down in the right front corner of the glass 2 Touch Scan The Scan Menu appears 3 Touch Scan Film The Scan Film Menu appears Chapter 9 116 Use the scan features Scan 4 Touch one of the following options Touch Scan to computer to send the scan to your computer If the HP All in One is connected to one or more computers on a network a Select Computer menu appears Touch the destination computer name Touch Scan to Memory Device to send the scan to a memory card inserted in a memory card slot or to a storage device attached to the front USB port on the HP All in One Touch Scan to CD DVD to send the scan to a CD DVD inserted in the LightScribe enabled CD DVD drive Touch View and Print to view the scan on the display for printing editing or to set the image as wallpaper TIP You can use the Show How to Use Negatives or Show How to Use Slide
273. the Setup Guide that came with the HP All in One Missing HP Photosmart Software Cause The HP Photosmart Software is not installed Solution Install the HP Photosmart Software that came with the HP All in One If it is installed restart your computer To install the HP Photosmart Software 1 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One Cause The HP All in One is turned off Solution Turn the HP All in One on Cause The computer is turned off Solution Turn the computer on Cause The HP All in One is not properly connected to the computer Solution Check the connection from the HP All in One to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again Software installation troubleshooting 157 Troubleshooting For more information on setting up the HP All in One and connecting it to your computer see the Setup Guide that came with the HP All in One Network troubleshooting This section addresses problems you might enc
274. those you want in the new printing shortcut 7 In the Type new shortcut name here box type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use To delete a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the HP All in One is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 In the Printing Shortcuts list click the printing shortcut that you want to delete 6 Click Delete The printing shortcut is removed from the list NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addition to supporting standard print jobs the HP All in One can perform special jobs such as printing borderless images iron on transfers and posters This section contains the following topics Print a borderless image Print a photo on photo paper Print custom CD DVD labels Print using Maximum dpi Chapter 7 82 Print from your computer Print Print on both sides of the page Print a multiple page document as a booklet Print multi
275. ting LightScribe compatible CD DVD labels from the software see the help that came with the Roxio Creator Basic software Chapter 7 84 Print from your computer Print To print a CD DVD tattoo 1 Use the HP Photosmart Software or go to www hp com to access templates for creating CD DVD labels 2 Load 13 x 18 cm 5 x 7 inch CD DVD tattoo paper in the main input tray 3 On the File menu in your software application click Print 4 Make sure the HP All in One is the selected printer 5 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 6 Click the Features tab 7 In the Paper Type drop down list click More and then select HP CD DVD tattoo paper from the list 8 Click OK and then click Print or OK in the Print dialog box Related topics Load a CD DVD in the LightScribe enabled CD DVD drive on page 71 Print using Maximum dpi Use Maximum dpi mode to print high quality sharp images To get the most benefit from Maximum dpi mode use it to print high quality images such as digital photographs When you select the Maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP All in One will print Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi
276. tings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics Use the Wireless Setup Wizard View and print network settings Restore network defaults Turn the wireless radio on and off Print the wireless network test Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP All in One To run the Wireless Setup Wizard 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options 3 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard Related topics Integrated wireless WLAN 802 11 network setup on page 32 Wireless ad hoc network setup on page 35 View and print network settings You can display a summary of the network settings on the HP All in One control panel or you can print a more detailed configuration page The network configuration page lists all of the important network settings such as the IP address link speed DNS and mDNS To view and print the network settings 1 Touch Setup on the display 2 Touch Network NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options Connect to a network 41 Finish setup 3 Touc
277. tion test failed Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One is not connected to the computer Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below For more information see Communication problems over a USB connection on page 145 Errors 201 Troubleshooting HP All in One not found Cause This error applies only to USB connected devices The USB cable is not plugged in properly Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below For more information see Communication problems over a USB connection on page 145 Improper shutdown Cause The last time the HP All in One was used it was not turned off properly If the HP All in One is turned off by turning off the switch on a power strip or by using a wall switch the device can be damaged Solution Press the On button to turn the device on an
278. tions Off applies no HP Real Life technologies to the image Basic automatically focuses the image moderately adjusts image sharpness Full automatically lightens dark images automatically adjusts sharpness contrast and focus of images automatically removes red eye 10 Click OK to return to the Properties dialog box 11 If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box 12 Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print custom CD DVD labels You can use the Roxio Creator Basic software that came with the HP All in One to create and print a label directly onto a LightScribe compatible CD DVD Another option for creating CD DVD labels with the HP All in One is to use the HP Photosmart Software or online templates from the HP Web site to create and print a label onto CD DVD tattoo paper then affix the label to a CD DVD To print a label directly onto a LightScribe compatible CD DVD 1 Load a LightScribe compatible CD DVD with the label side down into the LightScribe enabled drive on the HP All in One 2 Use the Roxio Creator Basic Software that came with the HP All in One to create and print a LightScribe label For information on creating and prin
279. tlet Cause You pressed the On button too quickly Solution The HP All in One might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP All in One Chapter 14 150 Troubleshooting Troubleshooting to turn on If you press the On button again during this time you might turn the device off WARNING If the HP All in One still does not turn on it might have a mechanical failure Unplug the HP All in One from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support I connected the USB cable but I am having problems using the HP All in One with my computer Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors Solution You must first install the software that came with the HP All in One before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the HP All in One with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All in One You can connect to any USB port on the back of your computer For more information on installing the software and connecti
280. to Page 6 Touch Done Resize an original using custom settings You can use your own custom settings to reduce or enlarge a copy of a document To set a custom size from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Touch Copy The Copy Menu appears 4 Touch Size The Size menu appears 5 Touch Custom 100 The Custom 100 menu appears 6 Touch or to select a percentage to reduce or enlarge the copy The minimum and maximum percentage to resize a copy varies by model 7 Touch Done Crop an original After changing settings on the HP All in One for making a copy you can use the crop feature to specify a particular area of the original to copy To crop your copy from the control panel 1 Touch Copy The Copy Menu appears 2 Change copy settings on the HP All in One to accurately reflect the copy you want to make 3 Touch Crop NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Crop screen appears 4 Touch the Zoom In or Zoom Out magnifying glass icons on the right side of the display to zoom closer to or farther away from the original An outline appears on the original to show you an approximate view of the area that will be copied 5 Use the arrow buttons to pan around the original and select a specific area t
281. tore Demo off Tips Slideshow appears only after you print from the computer The HP All in One shows a set of predefined slides with information about special features that you can do with the device The slideshow plays through once and then the display returns to the main menu To turn the store demo on or off 1 Touch Setup on the display 2 Touch Tools 3 Touch to scroll through the options and then touch Store Demo 4 Touch On or Off to turn it on or off To turn tips slideshow on or off 1 Touch Setup on the display 2 Touch Tools 3 Touch to scroll through the options and then touch Tips Slideshow 4 Touch On or Off to turn it on or off Share CD DVD drive You can set up the HP All in One so that the LightScribe CD DVD can be accessible and operated by the HP All in One only by your connected Windows computer only or by both the HP All in One and your Windows computer NOTE The default setting is for the drive to be accessible and operated by both the HP All in One and your connected Windows computer To enable CD DVD drive sharing 1 Touch Setup on the display 2 Touch Tools 3 Touch Share CD DVD Drive 4 Do one of the following Touch Share to enable sharing of the drive by both the HP All in One and your connected Windows computer default setting Touch Computer Only to make the drive accessible and operable by your connected Windows computer only Touc
282. tos contact a local passport service agency Video Frame Prints If you have digital video files saved on your memory card storage device or CD DVD you can watch a video on the display and then select up to 10 individual frames from the video to print as photos for framing or saving in a photo album 5 Respond to the prompts for the project you are creating 6 At the Print Preview screen touch Print A print status screen displays the number of pages to print and the estimated time to complete Share photos using HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card storage device or CD DVD to your computer s hard drive for sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One or connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive Share photos using HP Photosmart Software 101 Photos To share photos 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display View Print Create Share Save 2 Tou
283. troniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente Si desea informaci n adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato z
284. troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing produces unexpected results The HP All in One is not responding The HP All in One prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the HP All in One when I print a photo Envelopes print incorrectly Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left NOTE To avoid paper jams tuck the flaps inside the envelopes Cause The wrong type of envelope is loaded Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Chapter 14 172 Troubleshooting Troubleshooting Borderless printing produces unexpected results Cause Printing a borderless image from a non HP software application produces unexpected results Solution Try printing the image from the photo imaging software that came with the HP All in One The HP All in One is not responding Cause The HP All in One is busy with another task Solution If the HP All in One is performing another tas
285. twork name in the list a Touch Enter a New Network Name SSID The visual keyboard appears b Enter the SSID Touch the appropriate letters or numbers on the visual keyboard NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you have finished entering the new SSID touch Done on the visual keyboard and then touch OK TIP If the HP All in One is unable to discover the network based on the network name you entered you will see the following prompts You may want to move the HP All in One closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network d Touch Ad Hoc e Touch Yes my network uses WEP encryption The visual keyboard displays If you do not want to use WEP encryption touch No my network does not use encryption Go to step 7 6 If prompted enter your WEP key as follows Otherwise go to step 7 a Touch the appropriate letters or numbers on the visual keyboard NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WEP key touch Done on the visual keyboard 7 Touch OK again to confirm The HP All in One will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to correc
286. uble click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the HP All in One from your computer 5 Restart your computer NOTE It is important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software 6 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One To uninstall from a Windows computer method 3 NOTE Use this method if Uninstall is not available in the Windows Start menu 1 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 2 Disconnect the HP All in One from your computer 3 Select Uninstall and follow the onscreen directions 4 Restart your computer NOTE It is important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software Chapter 14 156 Troubleshooting Troubleshooting 5 Start the Setup program for the HP All in One again 6 Select Install 7 Follow the onscreen instructions and the instructions provided in
287. uch it 5 When the selected photo appears by itself on the display touch the image or touch Options The Options menu appears 6 Touch Edit The Edit menu appears 7 Touch Brightness NOTE If the menu option you want is not visible on the screen touch or to scroll through all the menu options The Brightness screen appears Chapter 8 108 Use the photo features Photos 8 Touch or to decrease or increase the brightness of the photo The current brightness selection is indicated by the vertical line on the slidebar 9 When you are done adjusting brightness touch Done To preview your edited photo Touch the Back icon until you return to the Options menu then touch Print Preview To print your edited photo Touch the Back icon until you return to the View Photos screen then touch Print Print a frame around your photo You can print a decorative colored border around the outside edge of your photo to frame the photo NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card storage device or CD DVD To print a frame around your photo 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display 2 Touch
288. uch it 7 When the selected photo appears by itself on the display touch the image again A checkmark appears to indicate that the photo is selected You can change the number of copies by touching or The total number of photos that will print appears at the top of the display 8 Touch or to continue scrolling through and selecting photos and then touch Done The Print Preview screen appears showing how your photo s will look when printed 9 Optional If you want to check and or modify any of your print settings touch Settings 10 Touch Print or press the Print Photos button on the control panel A print status screen displays the number of pages to print and the estimated time to complete Create special projects from your photos The HP All in One enables you to create special projects from your photos including Photo albums Panorama prints Wallet size photos Passport size photos Video action prints from your video frames LightScribe disc labels for your photo CD DVDs Create special projects from your photos 99 Photos To create special projects 1 Insert a memory card into the appropriate slot on the HP All in One connect a storage device to the front USB port or insert a CD DVD label side up into the LightScribe drive The Photosmart Express menu appears with the most recent photo shown on the display View Print Create Share Save 2 Make sure
289. upplies recycling program 221 Energy consumption 222 Special handling of materials 222 Attention California users 222 NDL battery disposal 222 Taiwan battery statement 222 Disposal of Waste Equipment by Users in Private Households in the European Union 223 Regulatory notices 223 Regulatory model identification number 224 FCC statement 224 Laser compliance 225 Notice to users in Kore
290. ution Turn the HP All in One on Cause The computer is turned off Solution Turn the computer on Cause The HP All in One is not properly connected to the computer Solution If the HP All in One is directly connected to a computer with a USB cable check the physical connection from the HP All in One to the computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your Memory card and front USB port troubleshooting 181 Troubleshooting computer After the cable is connected properly turn the HP All in One off and then on again If the HP All in One is network connected check physical network connections and make sure the network is operational Once you verify network connectivity retry the task For more information see Communication problems over a USB connection on page 145 Network troubleshooting on page 158 Memory card or storage device is not available Cause If this message appears on your display it means that another user is accessing the memory card or storage device over the network Other users who try to use the same memory device might see a read write error message The memory device might not appear as expected in a list of shared network drives In addition if the HP All in One is connected to your computer by a USB cable the computer might be accessi
291. wer cord or turning off a power strip Chapter 12 142 Maintain the HP All in One Maintain the HP All in One 13 Shop for ink supplies For a list of ink cartridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the ink cartridges You can order ink cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your device and purchase ink cartridges To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering ink cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing ink cartridges To order ink cartridges from your desktop Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your device as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies To order HP printing supplies
292. with US FDA regulations and IEC 60825 1 San Diego CA USA 16 January 2007 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 B blingen Germany U S Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Chapter 16 228 Technical information Technical information Index Symbols Numerics 10 x 15 cm photo paper copy 122 load 66 specifications 219 2 pages on 1 print 88 4 pages on 1 print 88 4 x 6 inch 10 x 15 cm borderless photos print 83 4 x 6 inch photo paper copy 122 4 x 6 inch photo paper load 66 802 11 wireless configuration page 49 802 3 wired configuration page 47 A A4 paper load 65 access point connection 32 access point HW address 51 ad hoc network 35 addresses print 91 admin password 47 advanced network settings 43 after the support period 213 align printer 138 authentication type 51 B base station See access point connection best copy quality 124 blank copy 190 scan 184 blocked print head 153 Bluetooth accessibility 25 connect to the HP All in One 24 passkey authentication 25 print from a computer 27 radio turn off 26 security settings 25 Bluetooth configuration page 52 booklet printing 87 borderless copies 126 borderless photos copy has borders 189 crop is wrong 189 print 83 brightness change in print 79 Browsing photos 20 buttons control panel 11 C cancel button 11 copy 130 pr
293. wo sided printing drop down list 7 For binding do one of the following For binding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document For binding on the side like a book or magazine click to clear the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document 8 Click OK and then click Print or OK in the Print dialog box The HP All in One begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog box displays instructions on the screen when it is time to process the second side of your job 9 Click Continue when done Chapter 7 86 Print from your computer Print Print a multiple page document as a booklet The HP All in One allows you to print your document as a small booklet which you can fold and then staple together For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding To print a multiple page docume
294. xt if installed Twain compliant interface Resolution up to 9600 x 9600 dpi optical varies by model 19200 dpi enhanced software Color 96 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 30 4 cm 8 5 x 12 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 77 Ink cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Chapter 16 220 Technical information Technical information Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following t
295. y For more information see Load paper on page 64 Ink is spraying the inside of the HP All in One when I print a photo Cause The borderless print settings require photo paper to be loaded in the input tray You are using the wrong paper type Solution Make sure you load photo paper in the input tray before you print a borderless print job Memory card and front USB port troubleshooting Use this section to solve these memory card and front USB port problems My memory card no longer works in my digital camera The HP All in One does not read the memory card or storage device The Photo light next to the memory card slots is blinking The Attention light blinks when I insert my memory card or storage device The photos on the memory card or storage device do not transfer to my computer Memory card or storage device is not available Photos in a connected digital camera with PictBridge do not print The file name appears as meaningless text Other users on the network can access my memory card or storage device Error message Cannot find the file or item Make sure the path and file name are correct My memory card no longer works in my digital camera Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format a
296. y cannot disengage Cause The output tray might not be lowered all the way Solution Push the output tray all the way down LightScribe Drive Error Cause During an attempt to create a LightScribe label an error with the LightScribe drive occurred Solution Remove and reinsert the CD DVD then try again If this error occurs again turn off the HP All in One turn it back on again and then try to print the LighstScribe disc label again Drive in Use Cause The LightScribe drive is currently in use Chapter 14 192 Troubleshooting Troubleshooting Solution Wait until the drive has finished performing its operation then try again File messages The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read Photos not found File not found File format not supported Invalid file name Supported file types for the HP All in One File corrupted Error reading or writing the file Cause The HP All in One software could not open or save the file Solution Check to see if you typed the correct folder and file name Unreadable files NN files could not be read Cause Some of the files on the inserted memory card attached storage device or inserted CD DVD are damaged Solution Reinsert the memory card in the HP All in One reattach the storage device to the front USB port or reinsert the
297. ymbols To enter lowercase letters touch abc on the visual keyboard To enter uppercase letters touch ABC on the visual keyboard To enter numbers touch 123 on the visual keyboard To enter symbols touch on the visual keyboard 2 After you touch the appropriate letter number or symbol the selection appears in the white space above the visual keyboard TIP To erase a letter number or symbol touch Del on the visual keyboard 3 When you are finished entering text numbers or symbols touch Done on the visual keyboard Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Use the Roxio Creator Basic Software You can install the Roxio Creator Basic software that came with the HP All in One This software lets you create and print text photos and pre set designs on a LightScribe disc to identify the contents of your CD or DVD In addition you can use the Roxio Creator Basic software to create and burn phot

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