HP C6240 Basic manual
Contents
1. Africa English speaking 27 11 2345872 BA www hp com support japan Afrique francophone 33 1 4993 9230 0800 222 47 oy 021 67 22 80 E Ba www hp com support korea Argentina Buenos Aires 54 11 4708 1600 Luxembourg www hp com support Argentina 0 800 555 5000 Malaysia www hp com support Australia www hp com support australia Mauritius 262 262 210 404 sterreich www hp com support M xico Ciudad de M xico 55 5258 9922 17212049 call M xico 01 800 472 68368 Belgi www hp com support 081 005 010 ill Belgique www hp com support Nederland www hp com support Brasil Sao Paulo 55 11 4004 7751 New Zealand www hp com support Brasil 0 800 709 7751 Nigeria 01 271 2320 Canada 1 800 474 6836 Norge www hp com support 1 800 hp invent 24791773 p Central America amp The Caribbean www hp com support Panam 1 800 711 2884 Chile 300 360 999 Paraguay 009 800 54 1 0006 pE www hp com support china Per 0 800 10111 Colombia Bogot 571 606 9191 Philippines www hp com support Colombia 01 8000 51 4746 8368 Polska 0801 800 235 Costa mE 0 800 011 1046 Portugal www hp com support Cesk republika 810 222 222 Puerto Rico 1 877 232 0589 Danmark Www hp com support Rep blica Dominicana 1 800 711 2884 Ecuador Andinatel 1 999 119 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Rom nia 0801 033 390 E 800 711 2884 Poccua2. ssssssee eee 9 Change the HP All in One from a USB connection to a network connection 9 Manage your network SettidgS ooononccnnnnnnnnnncccnnnoncnoncnnnnonnccnn nn ntun nen nennen rennen nennen 9 3 Use the HP All in One features Load originals and load paper croacia 12 Avoid Paper jaM p n 15 View and a RR O O 15 SCAN SN IMA iii a a ercer 16 Make COPY T T 17 Replace the ink cartridges einen net rei cabinas 17 Clean the HP All in One sssssesesseeeene enn eene ennemi nennen ennt en nennen nene 20 4 Troubleshooting and support Uninstall and reinstall the software sess eene eene nnne 22 Hardware setup troubleshooting sse enne 22 Network troubleShooting e eee ee ennee renee erent eeeeenaeee eee enne enne ener nennen nnn nnne enn 25 Clear paper jamsi E R 26 Information on ink cartridges and the print head ssee 27 SIWheoelje 28 5 Technical information System requirements in certet tete Tees dude Ie cru tete Hoa Ese Yael Bde adan 29 PROCUGES DECI GATIONS eR EPA 29 Ink Cartridge Yield m 29 Regulatory NOCES csi rra Demi ate enana 30 lucc A ai 31 1 HP All in One overview Use the HP All in One to quickly an
3. 9 t lt Q lt o ds o 0 2 Load originals and load paper 13 Chapter 3 5 Push the main input tray back into the HP All in One 6 Pull the output tray extender toward you as far as it will go Flip the paper catch at the end of the output tray extender to open the extender the rest of the way EY NOTE When you use legal size paper leave the tray extender closed Load 10 x 15 cm 4 x 6 inch photo paper You can load up to 10 x 15 cm 4 x 6 inch photo paper into the photo tray of the HP All in One For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray 1 Raise the output tray and then pull out the photo tray EY NOTE You can also remove the entire photo tray assembly to load photo paper into the photo tray 2 Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 3 Slide the paper length and paper width guides inward against the stack of photo paper until the guides stop Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide n 1 re gt 1 TI
4. and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again 2 Checkthe cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 3 Make sure the HP All in One is connected to the network with a CAT 5 Ethernet cable Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly Cables between the HP All in One and the hub or router A Cables between the hub or router and your computer Cables to and from your modem or HP All in One Internet connection if applicable Cause A firewall anti virus or anti spyware application is preventing the HP All in One from accessing your computer Solution Uninstall the HP All in One software and then restart your computer Temporarily disable anti virus or anti spyware applications and then reinstall the HP All in One software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the HP All in One software restarting your computer and temporarily disabling your firewall before reinstalling the HP All in One software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always acce
5. v 2 us 3 7 9 gt 1 Da to ES c 1 7 14 Use the HP All in One features 4 Push in the photo tray and then lower the output tray Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Ifyou are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP All in One and cause paper jams Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Donotforce paper too far forward in the input tray Use paper types that are recommended for the HP All in One View and select photos You can view and select photos on your memory card before or while printing them MMC a lt MS 5D XD DUO e Ga 1 CompactFlash CF types and II 2 Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter require
6. MockBa 7 495 7773284 02 6910602 S E Saad BOOED Poccua Cankr I lerep ypr 7 812 3324240 pita z 800 897 1415 hal Espa hp rt eli tido a ian Singapore www hp com support singapore France www hp com support Slovensko 0850 111 256 Deutschland www hp com support EM da arr TO amp uTEpIK 30 210 6073603 South Africa RSA 0860 104 771 EAAdda evr g EM bac 801 11 75400 Suomi www hp com support EAAdda am K rrpo 800 9 2654 Sverige www hp com support Switzerland www hp com support zu www hp com support taiwan wu www hp com support 071 891 391 wid Trinidad amp Tobago 1 800 711 2884 Tiirkiye 90 212 291 38 65 YkpaiHa 044 230 51 06 600 54 47 47 Saill dy all cal jay United Kingdom www hp com support United States 1 800 474 6836 1 800 hp invent Uruguay 0004 054 177 Venezuela Caracas 58 212 278 8666 Guatemala 1 800 711 2884 FERITE www hp com support hongkong Magyarorsz g 06 40 200 629 India www hp com support india Indonesia www hp com support 971 4 224 9189 Bal 971 4 224 9189 E 971 4 224 9189 oai 971 4 224 9189 E 971 4 224 9189 val Ireland www hp com support 1 700 503 048 mau Italia www hp com support Jamaica 1 800 711 2884 Venezuela 0 800 474 68368 Vi t Nam www hp com support
7. actions will prevent ink leaking from the print head assembly Clean the print head when you notice a significant decrease in print quality Do not clean the print head unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems Information on ink cartridges and the print head 27 Chapter 4 Support process If you have a problem follow these steps 1 Check the documentation that came with the HP All in One 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP All in One Valuable HP All in One and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device country region and language For a list of support phone numbers see the inside back cover of this guide E c ES o v 3 e e T E Q o E a a z e he a 28 Troubleshooting and support 5 Technical information The technical specifications and internation
8. d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service
9. facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some state
10. in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Make sure the ink cartridges are installed Make sure you have paper loaded in the input tray Check that the HP All in One does not have a paper jam Check that the print carriage is not jammed Open the ink cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the HP All in One off and then turn it on again Check that the HP All in One print queue is not paused Windows or stopped Mac If it is choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Make sure your computer is USB ready Some operating systems such as Windows 95 and Windows NT do not support USB connections Check the documentation that came with your operating system for more information Check the connection from the HP All in One to your computer Verify that the USB cable is securel
11. on the directional pad to adjust the crop box for printing 19 OK OK Selects a menu setting value or photo on the display 20 Directional pad Allows you to navigate through photos and menu options by pressing the up down left or right arrow buttons If you are zooming in on a photo you can also use the arrow buttons to pan around the photo and select a different area to print Find more information A variety of resources both printed and onscreen provide information about setting up and using the HP All in One 4 HP All in One overview Setup Guide The Setup Guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting and support on page 22 in this guide Onscreen Help The onscreen Help provides detailed instructions on features of the HP All in One that are not described in this Basics Guide including features that are only available using the software you installed with the HP All in One www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information z E gt 7 gt e v lt Q lt a x Find more information 5 2 Network setup This section des
12. HP All in One from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support connected the USB cable but am having problems using the HP All in One with my computer Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors Solution You must first install the software that came with the HP All in One before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the HP All in One with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All in One You can connect to any USB port on the back of your computer Hardware setup troubleshooting 23 Chapter 4 E Em e c z o a 3 e e T E Q o E a a z e o a 24 For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP All in One The HP All in One does not print Solution If the HP All in One and computer are not communicating with each other try the following Look at the On light located on the front of the HP All in One If it is not lit the HP All
13. HP Photosmart C6200 All in One series Basics Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2007 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Contents 1 HP All in One overview The HP All in One at a glance eee cere eene rennen ennemis 2 Control panel features E iia 3 teorie me E 4 2 2 Network setup E Wired networlcselup acre perunt E E ater eniieeencie 6 ES Install the software for a network connection essssee eene emen 8 Connect to additional computers on a network
14. Press V until Network is highlighted then press OK The Network Menu appears 3 Press y until Advanced Setup is highlighted and then press OK Press V until Set Link Speed is highlighted and then press OK 4 Press V to select the link speed that matches your network hardware and then press OK to confirm the setting Automatic 10 Full 10 Half e 100 Full e 100 Half Change IP settings The default setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change the IP address subnet mask or the default gateway To see the IP address and subnet mask of the HP All in One print a network configuration page from the HP All in One 10 Network setup EY NOTE When manually entering an IP setting you must already be connected to an active network otherwise the setting will not stay when you exit from the menu A CAUTION Becareful when manually assigning an IP address If you enter an invalid IP address during the installation your network components will not be able to connect with the HP All in One 1 Press Setup 2 Press V until Network is highlighted then press OK The Network Menu appears 3 Press w until Advanced Setup is highlighted and then press OK 4 Press V until IP Settings is highlighted and then press OK If the HP All in One is already connected to a wired network you are prompted to confirm that you want t
15. additional computers on a network 9 2 7 re X n 1 e c Ks Chapter 2 1 On the control panel of the HP All in One press Setup Press V until Network is highlighted and then press OK The Network Menu appears 3 Press y until View Network Settings is highlighted and then press OK The View Network Settings Menu appears 4 Doone ofthe following e To display wired network settings press y until Display Wired Summary is highlighted and then press OK This displays a summary of the wired Ethernet network settings To print the network configuration page press y until Print Network Configuration Page is highlighted and then press OK This prints the network configuration page Restore network defaults You can reset the network settings to what they were when you purchased the HP All in One 1 Onthe control panel of the HP All in One press Setup 2 Press w until Network is highlighted and then press OK 3 Press W until Restore Network Defaults is highlighted and then press OK 4 Press OK to confirm that you want to restore the network defaults Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Press Setup 2
16. al regulatory information for the HP All in One are provided in this section System requirements Software system requirements are located in the Readme file Product specifications For product specifications go to the HP Web site at www hp com support Paper specifications Input tray capacity Plain paper sheets Up to 125 20 Ib 75 gsm paper Output tray capacity Plain paper sheets Up to 50 20 Ib 75 gsm paper Photo tray capacity 10 x 15 cm 4 x 6 inch Photo paper Up to 25 145 Ib 236 gsm paper E NOTE For a complete list of supported media sizes see the printer software Physical specifications Height 24 1 cm 9 5 inches Width 45 cm 17 7 inches Depth 44 3 cm 17 4 inches Weight 11 kg 24 3 lbs c 2 E k 9 T 2 c lt 5 7 Power specifications Power consumption 32 5 W Peak 20 1 W Average nput voltage AC 100 to 240 V 1A 50 60 Hz Output voltage DC 32 V 1560 mA EY NOTE Use only with the power adapter supplied by HP NOTE When the HP All in One is off some amount of energy is still being consumed Energy consumption can be lessened by enabling the Standby Off state To enable the Standy Off state press and hold the On button for 3 seconds until the HP All in One turns off When the HP All in One is in the Standby Off state it will take longer than usual to turn back on Environmental specifications Recommended ope
17. ans the image and saves the file to the memory card in the JPEG format Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying Replace the ink cartridges Follow these instructions when you need to replace ink cartridges 0 o pa 5 2 o E 9 t n I o ds o a 2 Make a copy 17 Chapter 3 EY NOTE If you are installing ink cartridges in the HP All in One for the first time be sure to use only the ink cartridges that came with the device The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first time setup If you do not already have replacement ink cartridges for the HP All in One you can order them by clicking the Shop for HP Supplies icon on your computer On a Windows computer this is located in the HP folder in the Start menu For more information see www hp com buy supplies To replace the ink cartridges 1 Make sure the HP All in One is turned on 2 Open the ink cartridge door by lifting from the front center of the device until the door locks into place 3 Squeeze the bottom of the latch below the ink cartridge you want to replace and then lift the latch If you are r
18. are The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply 22 Troubleshooting and support Solution Make sure the power cord is firmly connected to both the HP All in One and the power adapter Plug the power cord into a grounded power outlet surge protector or power strip E e Q Q 3 no ao c c D Iz 5 le lt Y 2 Q 3 le Le E 1 Power connection 2 Power cord and adapter 3 Grounded power outlet f you are using a power strip make sure the power strip is on Or try plugging the HP All in One directly into a grounded power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet f you plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet Cause You pressed the On button too quickly Solution The HP All in One might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP All in One to turn on If you press the On button again during this time you might turn the device off A CAUTION If the HP All in One still does not turn on it might have a mechanical failure Unplug the
19. cribes how to connect the HP All in One to a network and how to view and manage network settings If you want to See this section Connect to a wired Ethernet network Wired network setup on page 6 Install the HP All in One software for use ina Install the software for a network connection networked environment on page 8 Add connections to more computers on the Connect to additional computers on a network network on page 9 Change the HP All in One from a USB Change the HP All in One from a USB connection to a network connection connection to a network connection on page 9 NOTE Use the instructions in this section if you first installed the HP All in One with a USB connection and you now want to change to an Ethernet network connection View or change the network settings Manage your network settings on page 9 Find troubleshooting information Network troubleshooting on page 25 Wired network setup This section describes how to connect the HP All in One to a router switch or hub using an Ethernet cable and how to install the HP All in One software for a network connection This is known as a wired or Ethernet network zZ 7 et z E X n 1 e c o To set up the HP All in One on a wired See this section network you need to do the following First collect all of the required materials What you need for a wired network on
20. d TransFlash MicroSD Card or Secure MultiMedia Card 3 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required 0 o 5 2 2 o 9 i t lt Q o dz o 0 2 Avoid paper jams 15 Chapter 3 4 xD Picture Card To view select and print photos 1 Insert a memory card into the appropriate slot on the HP All in One The Photosmart Express appears with the most recent photo shown on the display 2 Load up to 10 x 15 cm 4 x 6 inch photo paper in the photo tray or full size photo paper in the main input tray 3 Press gt until View is highlighted and then press OK The View Photos screen appears Press lt or gt to scroll through the thumbnails of your photos When the thumbnail of the photo you want to view is highlighted press OK 6 When the photo appears by itself on the display press OK again The Photo Options screen appears 7 With Print Preview highlighted press OK The Print Preview screen appears showing how your photo will look when printed 8 If you want to select additional photos to view and print press W to highlight Add More press OK and repeat steps 4 6 Or once you re in the Add Photos screen the quickest way to select multiple photos if you don t need the option to edit them is to press A to select a photo and then press o
21. d easily accomplish tasks such as making a copy scanning documents or printing photos You can access many HP All in One functions directly from the control panel without turning on your computer Ef NOTE This guide introduces basic operations and troubleshooting as well as provides information for contacting HP support and ordering supplies The onscreen Help details the full range of features and functions including use of the HP Photosmart software that came with the HP All in One The HP All in One at a glance E v 2 a e El 1 1 E 1 Label Description 1 Color graphics display also referred to as the display 2 Control panel 3 Output tray currently shown in the up position 4 Paper width guide for the main input tray 5 Main input tray also referred to as the input tray 6 Paper tray extender also referred to as the tray extender 7 Paper width and paper length guides for the photo tray 8 Photo tray 9 Paper length guide for the main input tray 10 Ink cartridge door 2 HP All in One overview Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features continued Label Description 11 Memory card slots 12 Glass 13 Lid backing 14 Ethernet port 15 USB port 16 Power connection 17 Two sided printing accessory Use only with the pow
22. derstand how to connect to a network you can use the general directions below To change a USB connection to a wired Ethernet connection 1 Unplug the USB connection from the back of the HP All in One 2 Connect an Ethernet cable from the Ethernet port on the back of the HP All in One to an available Ethernet port on the router or switch 3 Install the software for a network connection choose Add a Device and then choose Through the network 4 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers from the previous USB installation Manage your network settings You can manage network settings for the HP All in One through the HP All in One control panel Additional advanced settings are available in the Embedded Web Server a configuration and status tool you access from your Web browser using an existing network connection to the HP All in One Network setup Change basic network settings from the control panel You can perform a variety of network management tasks from the control panel such as printing the network settings and restoring network defaults View and print network settings You can display a summary of the network settings on the HP All in One control panel or you can print a more detailed configuration page The network configuration page lists all of the important network settings such as the IP address link speed DNS and mDNS Connect to
23. eplacing the black ink cartridge lift the latch on the far left If you are replacing one of the five color ink cartridges such as yellow light cyan blue cyan light magenta pink or magenta lift the appropriate latch in the center area 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges es n 1 ct zx 1 TI v 2 En 3 1 Oo 23 1 9 tb et c o n 18 Use the HP All in One features 4 Pull the ink cartridge toward you out of its slot to remove it 5 Remove the new ink cartridge from its packaging and then holding it by the handle push the ink cartridge into the empty slot Match the color and pattern of the ink cartridge to the color and pattern on the print carriage 6 Close the latch and make sure it is secure 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the ink cartridge door 0 o pa 5 2 o Q t lt n o de o 0 Replace the ink cartridges 19 Chapter 3 Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One x TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP device For more information go to www shopping hp c
24. er adapter supplied by HP z 2 gt E 7 gt e v lt Q lt a Label Icon Name and Description 1 Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing 2 Attention light Indicates a problem occurred See the display for more information o 3 5 Back Returns to the previous screen on the display 4 Setup Opens the Setup menu where you can generate reports change device settings and perform maintenance functions 5 Help Opens the Help Menu menu on the display where you can select a topic to e learn more about it From the idle state pressing Help lists a menu of items for which help is available Depending on the topic you select the topic will appear on your display or on your computer screen When viewing screens other than Idle the Help button provides context sensitive help Control panel features 3 Chapter 1 continued Label Icon Name and Description 6 x Cancel Stops the current operation 7 iei Photo Menu Launches the Photosmart Express menu for printing saving editing and sharing photos 8 a Red Eye Removal Turns the Red Eye Removal feature on or off By default this feature is turned off When the feature is turned on the HP All in One automatically corrects red eye coloring in the photo currently shown on the display 9 Photo Reprint
25. glass 1 Liftthe lid on the HP All in One 2 Load your original print side down on the right front corner of the glass x TIP Formore help on loading an original refer to the engraved guides along the edge of the glass 3 Close the lid Load full size paper You can load many types of letter A4 or legal paper into the main input tray of the HP All in One 12 Use the HP All in One features To load full size paper Pull out the main input tray and then slide the paper width and paper length guides to their outermost positions 1 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure itis free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops XX TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray Slide the paper width and paper length guides inward until they stop at the edges of the paper Do not overload the main input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 0 o pa E a 2 o lt
26. he computer until prompted by the software installation screen Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall from a Windows computer and then reinstall 1 Onthe Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the HP All in One from your computer 5 Restart your computer ET NOTE Itis important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software 6 Insertthe HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One hardw
27. king thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device 0 o 5 o 9 t lt Q lt o o 0 2 Clean the HP All in One 21 Troubleshooting and support This chapter contains troubleshooting information for the HP All in One Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the onscreen Help that came with your software This chapter also provides warranty and support information For support contact information see the inside back cover of this guide Many issues are caused when the HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps E E c o a 3 e e T E Q 2 E a a i e he a Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP All in One wait one minute then turn it on Reinstall the HP All in One software Sr iN Z CAUTION Do not connect the USB cable to t
28. not be confused with the marketing name HP Photosmart C6200 All in One series etc or product numbers CC985A etc E Q S 0 D 3 o E 3 D S o gt 30 Technical information Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications
29. o change the IP settings Press OK 5 Press y until Manual is highlighted and then press OK 6 Press Y to highlight one of the following IP settings and then press OK IP Address Subnet Mask Default Gateway 7 Enter your changes and then press OK to confirm the setting Network setup Manage your network settings 11 Cc 4 7 s gt 1 x v 2 T 3 D e Ss 1 T t a c E 1 7 3 Use the HP All in One features This chapter includes information about how to use the HP All in One for basic operations In addition it provides instructions about how to load paper and replace the ink cartridges Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper legal paper photo paper transparencies envelopes and HP CD DVD tattoo labels By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatically adjusted settings you can manually set the paper size and type for print and copy jobs Load an original on the glass You can copy or scan up to letter or A4 size originals by loading them on the glass To load an original on the scanner
30. om accessories store printer Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Drythe glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the HP All in One and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Cc n 1 ct 3 1 TI v 2 E 3 1 Oo 3 1 T to re c o 7 20 Use the HP All in One features 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the bac
31. onnection 1 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 2 Ifthe connections are secure press the On button on the control panel to turn the HP All in One off Then turn off the power on your router or hub Turn on the router or hub first and then press the On button to turn the HP All in One on Cause You were able to connect the HP All in One to the network previously but now it will not connect Network troubleshooting 25 Chapter 4 Solution Turn off the HP All in One the computer and the router Wait a few seconds Turn on the router first and then turn on the HP All in One and the computer Cause The HP All in One and computer are not connected to the same network Solution Try accessing the Embedded Web Server on the HP All in One To find the IP address print a network configuration page The Printer not Found screen appears during installation Cause The HP All in One is not turned on Solution Turn on the HP All in One Cause You do not have an active network connection Solution Make sure you have an active network connection E Em e c Es o a 3 e e T E Q o E a a z e o a To make sure your network connection is active 1 If the connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off
32. ork setup 7 Chapter 2 3 Connect the other end of the Ethernet cable to an available port on your Ethernet router switch or wireless router 4 Once you have connected the HP All in One to the network install the software as described in Install the software for a network connection on page 8 Install the software for a network connection Use this section to install the HP All in One software on a computer connected to a network Before you install the software make sure you have connected the HP All in One to a network EY NOTE If your computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise HP All in One installation software might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer NOTE Installation time can range from 20 to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer 2 7 et z X n 1 et c o To install the Windows HP All in One software 1 Quitall applications running on your computer including any virus detection software 2 Insert the Windows CD that came with the HP All in One into the CD ROM drive on your computer and follow the onscreen instructions 3 Ifa dialog box about firewalls appears follow the inst
33. page 7 Next connect to a wired network Connect the HP All in One to the network on page 7 Finally install the software Install the software for a network connection on page 8 6 Network setup What you need for a wired network Before you connect the HP All in One to a network make sure you have all of the required materials Q A functional Ethernet network that includes a router switch or hub with an Ethernet port QA CAT 5 Ethernet cable gt Y Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts A Adesktop computer or laptop with an Ethernet connection EY NOTE The HP All in One supports both 10 Mbps and 100 Mbps Ethernet networks If you are purchasing or have purchased a network interface card NIC make sure it can operate at either speed Connect the HP All in One to the network To connect the HP All in One to the network use the Ethernet port on the back of the device To connect the HP All in One to the network 1 Remove the yellow plug from the back of the HP All in One Network setup 2 Connect the Ethernet cable to the Ethernet port on the back of the HP All in One Wired netw
34. pt or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP All in One from accessing your computer Solution Try temporarily disabling the VPN before proceeding with the installation E NOTE The HP All in One functionality will be limited during VPN sessions Clear paper jams If the HP All in One has a paper jam check the Two sided printing accessory 26 Troubleshooting and support To clear a paper jam from the Two sided printing accessory 1 2 5 6 Turn off the HP All in One Press in the tabs on the left and right side of the Two sided printing accessory Remove the accessory by pulling it away from the HP All in One A CAUTION Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams from the Two sided printing accessory of the HP All in One 1S e Q Q 3 7 Le c c D c 5 lt Y 2 Q 3 le b E Gently pull the paper out of the rollers AN CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur If the paper jam is cleared proceed to step 5 If
35. r gt to scroll through more photos to select 9 Optional If you want to check and or modify any of your print settings press y to highlight Settings and then press OK 10 To print the photo s use A or V to highlight Print Now or press the Print Photos button on the control panel A print status screen displays the number of pages to print and the estimated time to complete ord Scan an image You can start a scan from your computer or from the control panel of the HP All in One This section explains how to scan from the control panel of the HP All in One only EY NOTE You can also use the software you installed with the HP All in One to scan images Using this software you can edit a scanned image and create special projects using a scanned image Scan an original to a computer You can scan originals placed on the glass by using the control panel To scan to a computer 1 Load your original print side down on the right front corner of the glass 2 Press Scan Menu 3 Press w to highlight Scan to Computer and then press OK Cc n 1 re gt 1 TI v 2 E 3 1 Oo gt 1 L3 to re o 7 16 Use the HP All in One features 4 Ifthe HP All in One is connected to one or more computers on a network do the following a Press OK to select Select Computer A list of the computers connected to the HP All in One appears on the display EY NOTE The Select Computer menu might list compu
36. rating temperature range 15 to 32 C 59 to 90 F Allowable operating temperature range 5 to 40 C 41 to 104 F Humidity 20 to 80 RH non condensing Non operating Storage temperature range 20 to 60 C 4 to 140 F Inthe presence of high electromagnetic fields it is possible the output from the HP All in One may be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Ink cartridge yield Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Visit www hp com pageyield for more information on estimated cartridge yields Technical information 29 Chapter 5 Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the onscreen Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0714 This regulatory number should
37. ructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 Onthe Connection Type screen select Through the network and then click Next The Searching screen appears as the Setup program searches for the HP All in One on the network 8 Network setup 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the HP All in One you want to connect 6 Follow the prompts to install the software When you have finished installing the software the HP All in One is ready for use 7 If you disabled any virus detection software on your computer make sure to enable it again 8 To test your network connection go to your computer and print a self test report to the HP All in One Connect to additional computers on a network You can connect the HP All in One to more than one computer on a small network of computers If the HP All in One is already connected to a computer on a network for each additional computer you must install the HP All in One software Once you have set up the HP All in One on the network you will not need to configure it again when you add additional computers Change the HP All in One from a USB connection to a network connection If you first install the HP All in One with a USB connection you can later change to an Ethernet network connection If you already un
38. s Enables you to make a copy of an original photo placed on the glass 10 Oa Print Photos Depending on whether you access your photos from the View Print or Create menu the Print Photos button will display the Print Preview screen or it will print any selected photo s If no photos are selected a prompt appears asking if you want to print all the photos on your card 11 SS Scan Menu Opens the Scan Menu where you can select a destination for your x scan 22 172 Start Scan Starts a scan a 9 13 Copy Menu Opens the Copy Menu where you can select copy options such as z number of copies paper size and paper type lt 3 14 Start Copy Black Starts a black and white copy 5 15 Start Copy Color Starts a color copy 16 On Turns the HP All in One on or off When the HP All in One is off a minimal 5 amount of power is still supplied to the device You can further reduce power supply by holding down the On button for 3 seconds This will put the HP All in One in Standby Off state To completely remove power turn the HP All in One off and then unplug the power cord 17 Zoom out magnifying glass icon Zooms out to show more of a photo If you press this button when a photo is shown on the display at 100 the Fit to Page feature is applied to the photo automatically 18 Zoom in magnifying glass icon Zooms in to enlarge the image on the display You can also use this button together with the arrows
39. s in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty lt E p 2 n 2 lt lt o o e Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Warranty 31 Chapter 5 Lr o S 3 o E zj D e o 32 Technical information www hp com support
40. t connection if applicable E e Q Q 2 no ao c c D c 5 le lt Y 2 Q 3 le b E Cause Your computer s Local Area Network card LAN card is not set up properly Solution Make sure that your LAN card is set up properly To check your LAN card Windows 2000 and XP Right click My Computer In the System Properties dialog box click the Hardware tab Click Device Manager Make sure your card shows up under Network Adapters Refer to the documentation that came with your card ME SINS To check your LAN card Windows Vista 1 On the Windows taskbar click Start Computer and then click Properties 2 Click Device Manager 3 Make sure your card shows up under Network Adapters 4 Refer to the documentation that came with your card Cause You do not have an active network connection Solution Check to see if you have an active network connection To see if you have an active network connection A Check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the HP All in One The lights indicate the following a Top light If this light is a solid green the device is properly connected to the network and communications have been established If the top light is off there is no network connection b Bottom light This yellow light flashes when data is being sent or received by the device over the network To establish an active network c
41. ters with a USB connection in addition to those connected through the network b Press OK to select the default computer or press w to select a different computer and then press OK The Scan To menu appears on the display listing the applications on the selected computer If the HP All in One is connected directly to a computer with a USB cable proceed to step 5 5 Press OK to select the default application to receive the scan or press y to select a different application and then press OK A preview image of the scan appears on your computer where you can edit it 6 Make any edits to the preview image and then click Accept when you are finished Scan an original to a memory card You can send the scanned image as a JPEG image to the memory card that is currently inserted This enables you to use the photo print options to print borderless prints and album pages from the scanned image EY NOTE If the HP All in One is connected to a network you can access the scanned image only if the memory card is being shared across the network To save a scan to a memory card 1 Make sure your memory card is inserted into the appropriate slot on the HP All in One 2 Load your original print side down on the right front corner of the glass 3 Press Scan Menu on the control panel 4 Press w to highlight Scan to Memory Card and then press OK EY NOTE Alternatively you can press Start Scan instead of OK The HP All in One sc
42. the paper jam is not cleared do the following a Open the Two sided printing accessory by pulling the tabs up b Remove any paper from inside the accessory c Close the Two sided printing accessory by pressing the tabs down until they lock into place Replace the Two sided printing accessory Gently push the accessory forward until it snaps into place Turn on the HP All in One and then press OK to continue the current job Information on ink cartridges and the print head The following tips help maintain HP ink cartridges and ensure consistent print quality Install the ink cartridge on or before the install by date which is printed on the ink cartridge package Keep all ink cartridges in the original sealed packages until they are needed Turn off the HP All in One by pressing the On button located on the device Do not turn off the device by turning off a power strip or unplugging the power cord from the HP All in One If you improperly turn off the HP All in One the print head assembly might not return to the correct position Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F HP recommends that you do not remove the ink cartridges from the HP All in One until you have replacement cartridges available to install If you are transporting the HP All in One make sure you turn off the device by pressing the On button to power it down properly Also make sure you leave the ink cartridges installed Doing these
43. y plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again If you are connecting the HP All in One through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the HP All in One off and then on again Troubleshooting and support fthe HP All in One is offline turn the HP All in One off and on again Start a print job Ifnecessary remove and then install the software you installed with the HP All in One again For more information on setting up the HP All in One and connecting it to your computer see the Setup Guide that came with the HP All in One Network troubleshooting This section addresses problems you might encounter setting up a wired network The computer is unable to discover the HP All in One Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly Cables between the HP All in One and the hub or router Cables between the hub or router and your computer Cables to and from your modem or HP All in One Interne
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