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HP C4580 User's Manual

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3. 238 Additional warranty options 239 HP Quick Exchange Service Japan 240 HP Korea customer support 240 Prepare the product for shipment 240 Pack the HP All in One 241 15 Technical information Specifications 243 Environmental product stewardship program 244 Regulatory notices 247 Regulatory wireless statements 250 Index 255 2 Contents 1 HP Photosmart C4500 All in One series H
4. 114 Print quality troubleshooting 115 Print troubleshooting 131 Memory card troubleshooting 144 Scan troubleshooting 149 Copy troubleshooting 153 Errors 159 14 HP warranty and support Warranty 237 Print cartridge warranty information 237 Support process 237 Before you call HP support 238 HP support by phone
5. 61 8 Use the photo features Insert a memory card 63 Print photos 64 Save photos to your computer 65 9 Use the scan features Make reprints of your photos 67 Scan an image or document 68 Edit a scanned image 69 Edit a scanned document 69 Stop scanning 70 10 Use the copy features Make a copy 71 Change the copy settings for the current job 72 1 Contents
6. 27 6 Load originals and load paper Load originals 29 Choose papers for printing and copying 31 Load paper 34 Avoid paper jams 40 7 Print from your computer Print from a software application 43 Make the HP All in One the default printer 44 Change the print settings for the current job 44 Change the default print settings 48 Printing shortcuts 48 Perform special print jobs 50 Stop a print job
7. Clean the lid backing on page 95 Clean the glass on page 95 Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image If this did not solve the issue try the next solution Solution 5 Check the print cartridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the Print quality troubleshooting 125 Troubleshooting self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 80 Print a self test report on page 94 Clean the print cartridges on page 88 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution
8. Solution 1 Turn on the product Solution 2 Place the original correctly on the glass Solution 3 Wait until the product completes the current operation Solution 4 The product does not support the paper or envelope Solution 5 Clear the paper jam Solution 1 Turn on the product Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Chapter 13 154 Troubleshooting Troubleshooting Solution 3 Wait until the product completes the current operation Solution Check the On light If it is blinking the product is busy Cause The product was busy copying or printing If this did not solve the issue try the next solution Solution 4 The product does not support the paper or envelope Solution Do not use the product to copy onto envelopes or other papers it does not support For more information see Recommended papers for printing and copying on
9. Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 4 Verify that the product is properly connected to a power source Solution 5 Print a self test report Solution 6 Reset the product Solution 7 Contact HP support for service Solution 1 Clear the paper jam from the rear door Solution Clear the paper jam from the rear door For more information see Clear paper jams on page 114 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Clear the paper jam from the front Solution Turn off the product and open the print cartridge door to access the print carriage area Gently remove any paper that is stuck between the rollers and then turn on the product again If this did not solve the issue try the next solution Cause Paper was stuck in the front rollers If this did not solve the issue try the next solution Solution 3 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something Chapter 13 216 Troubleshooting Troubleshooting CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage
10. Clean the print cartridge contacts on page 89 Replace the print cartridges on page 81 Clean the print cartridge contacts CAUTION Do not clean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful For more information see Print quality troubleshooting on page 115 Clean the print cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Make sure the product is turned on CAUTION If the product is turned off when y
11. 2 On the File menu in your Web browser click Print The Print dialog box appears 3 Make sure the product is the selected printer Chapter 7 60 Print from your computer Print 4 If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results To stop a print job from the product Press Cancel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled To stop a print job from the computer 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers or double click Printers and Faxes 3 Double click the product icon TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled Stop a print job 61
12. Cause You had not fully inserted the memory card Chapter 13 206 Troubleshooting Troubleshooting Use only one card at a time Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause Multiple memory cards were inserted in the product Card is inserted incorrectly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The card was inserted backwards or upside down Card is damaged Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format For more information see the documentation that came with your digital camera CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos fr
13. Chapter 13 210 Troubleshooting Troubleshooting If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Paper jam or misfeed Solution In case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK on the control panel to continue the current job Cause Paper had jammed in the product Errors 211 Troubleshooting Paper mismatch Solution Change the print setting or load the appropriate paper in the input tray Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool
14. Ink is spraying the inside of the product when I print a photo Solution Make sure you load photo paper in the input tray before you print a borderless print job For more information see Load full size paper or small size photo paper on page 34 Cause You were using the wrong paper type The borderless print settings require you to print on photo paper Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera The Photo light next to the memory card slots is blinking Chapter 13 144 Troubleshooting Troubleshooting The On button is blinking The product does not read the memory card The photos on the memory card do not transfer to my computer Solution 5 To map the memory card to a network drive in windows My memory card no longer works in my digital camera Solution Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format For more information see the documentation that came with your digital camera Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card The Photo light next to the memory card slots is blinking Solution
15. Load paper on page 34 Cause The paper was not loaded correctly The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The print quality or copy setting on the product was set too low If this did not solve the issue try the next solution Chapter 13 122 Troubleshooting Troubleshooting Solution 3 If the print cartridge was dropped wait for it to recover Solution Allow 30 minutes for the print cartridge to recover Cause A tri color or photo print cartridge was jarred or handled roughly during installation If this did not solve the issue try the next solution Solution 4 Clean the print cartridge nozzles Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge For more information see Clean the area around the ink nozzles on page 91 Cause The print cartridge nozzles needed to
16. Exit ink backup mode Ink backup mode output Printing in ink backup mode slows the HP All in One and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Tri color print cartridge Colors print but black is grayed and is not a true black Photo print cartridge Colors print as grayscale NOTE HP does not recommend using the photo print cartridge for ink backup mode Exit ink backup mode Install two print cartridges in the HP All in One to exit ink backup mode Related topics Replace the print cartridges on page 81 Chapter 11 86 Maintain the HP All in One Maintain the HP All in One Advanced print cartridge maintenance If you are experiencing problems with printing you might have a problem with one or both of the print cartridges You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges If you receive an error message about the print cartridges see Print cartridge messages on page 215 for more information This section contains the following topics Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Align the print cartridges The product aligns the ca
17. Perform special copy jobs 74 Stop copying 77 11 Maintain the HP All in One Work with print cartridges 79 Print a self test report 94 Clean the HP All in One 94 Turn off the HP All in One 96 12 Shop for ink supplies 97 13 Troubleshooting View the Readme file 99 Setup troubleshooting 99 Network troubleshooting 109 Paper jams
18. Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Select the print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Features tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 In the HP preview window do one of the following To print click Start Printing To cancel click Cancel Printing Change the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commo
19. If the end of warranty date has been reached purchase a new print cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 If you are making a copy place a protective sheet on the glass Solution 4 Clean the glass Solution 5 Check the print cartridges Solution 6 Replace the print cartridge Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 45 Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper t
20. Load originals and load paper Load index cards You can load index cards into the input tray of the HP All in One to print notes recipes and other text To load index cards in the input tray 1 Remove all paper from the input tray 2 Slide the paper width guide to its outermost position 3 Insert the stack of cards into the far right side of the input tray with the short edge forward and the print side down Slide the stack of cards forward until it stops Load paper 37 Load originals and load paper 4 Slide the paper width guide inward against the stack of cards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide Load envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Remove all paper from the input tray 2 Slide the paper width guide to its outermost position Chapter 6 38 Load originals and load paper Load originals and load paper 3 Insert one or more envelopes into the far right side of the input tray with the envelope flaps on the left and faci
21. Troubleshooting If this did not solve the issue try the next solution Solution 4 Align newly installed print cartridges Solution You must align the print cartridges to ensure excellent print quality If the alignment error persists and you cannot clear it your print cartridge might be defective Check to see if your print cartridge is still under warranty and end of warranty date has not been reached If the end of warranty date has been reached purchase a new print cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Align the print cartridges on page 87 Print cartridge warranty information on page 237 Shop for ink supplies on page 97 Cause You installed new print cartridges that needed alignment If this did not solve the issue try the next solution Solution 5 Print cartridge might be defective Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective Print cartridges incorrectly installed Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in pl
22. this button advances to the next photo on the memory card When the Copy or Photo settings menu is open this button the changes copy or print settings 7 By default this button is labelled Start Copy Black and starts a black and white copy When a photo is shown on the display this button advances to the previous photo on the memory card When the Copy or Photo settings menu is open this button changes copy or print settings 8 By default this button is labelled Start Copy Color and starts a color copy When a photo is shown on the display this button initiates a print job When the Copy or Photo settings menu is open this button changes copy or print settings Menu overview The following topics provide a quick reference to top level menus that appear on the HP All in One display Default Menu Scan Reprint Menu Settings Menu Wireless Menu Default Menu The following options are available on the display by default Scan Reprint Start Copy Black Start Copy Color Scan Reprint Menu The following options are available when you press the button next to Scan Reprint Scan to PC Scan to Print Settings Menu The following options are available if you press the Settings button when a memory card is inserted in the HP All in One Print Size Borderless Prints continued Menu overview 7 HP All in One overview The following options are available if you press the Settings butto
23. Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached If the end of warranty date has been reached purchase a new print cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear TIP After reviewing the solutions in this section you can go to HP s website to see if there is additional troubleshooting help For more information go to www hp com support Solution 1 Check the print settings Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used
24. There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 32 Information on paper on page 115 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Make sure you are using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges Print quality troubleshooting 119 Troubleshooting HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 4 Check the print cartridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do
25. To clean the area around the ink nozzles 1 Make sure the product is turned on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product 4 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the product for more than 30 minutes 5 Place the print cartridge on a piece of paper with the ink nozzles facing up 6 Lightly moisten a clean foam rubber swab with distilled water 7 Clean the face and edges around the ink nozzle area with the swab as shown below Chapter 11 92 Maintain the HP All in One Maintain the HP All in One 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area CAUTION Do not clean the nozzle plate 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it sna
26. dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity For more information see Set the paper type for printing on page 45 Set the paper size on page 44 Cause The print setting for the print job did not match the paper type or size loaded in the product Wrong paper width Solution Change the print setting or load the appropriate paper in the input tray For more information see Set the paper type for printing on page 45 Cause The print setting chosen for the print job did not match the paper loaded in the product Power and connection messages The following is a list of power and connection related error messages Product not found Communication test failed Improper shutdown Two way communication lost Product not found Solution If the product is not properly connected to the computer c
27. 1 Copper colored contacts Work with print cartridges 79 Maintain the HP All in One 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges Actual ink levels may vary TIP You can also print a self test report to see if your print cartridges might need to be replaced NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which
28. 136 multiple pages on one sheet 56 nothing happens 137 on photo paper 51 posters 59 preview 47 print options 44 48 quality troubleshoot 116 118 122 126 reverse images 58 reversed page order 140 self test report 94 special print jobs 50 specifications 244 transparencies 58 troubleshooting 131 vertical streaks 127 Web pages 60 print cartridge protector 84 print cartridges align 87 219 check ink levels 80 clean 88 clean contacts 89 clean ink nozzle area 91 damaged 226 error message 223 226 handle 79 incorrect 223 low ink 143 low on ink 215 missing 226 non HP ink 223 order 97 part names 79 photo print cartridge 84 previously used 236 replace 81 store 84 print quality smeared ink 116 print settings brightness 47 color tone 47 layout 46 orientation 46 paper size 44 paper type 45 print quality 115 quality 46 reduce enlarge 47 resizing options 47 resolution 46 saturation 47 speed 46 printer found screen Windows 18 printer sharing usb 11 Windows 11 printing with one ink cartridge 86 Printing Shortcuts tab 48 problems copy 153 error messages 159 print 131 scan 149 Q quality print 46 quality copy 73 R radio turn off 19 Readme file 99 Index 257 Index recycle ink cartridges 245 reduce enlarge copies resize to fit letter or A4 75 regulatory notices declaration of conformity European Economic Area 249 regulatory model identification number 247 wireless statements 250 reinstal
29. 5 Click the Features tab 6 In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices in the Size list to see if a defined paper size already exists for the type of paper you are using Chapter 7 44 Print from your computer Print Paper type Suggested paper size settings Copier multi purpose or plain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm 4 x 6 inch with or without tab up to 13 x 18 cm 5 x 7 inch with or without tab letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually To set the pap
30. 77 crop is wrong 157 fit to page fails 156 make a copy 71 missing information 155 number of copies 72 quality 73 specifications 244 speed 73 troubleshooting 153 crop borderless copy is wrong 157 fails 205 customer support warranty 237 239 D declaration of conformity European Economic Area 249 default menu 7 default gateway 21 default printer set as 44 default settings restore 19 device no response 133 not found 212 disconnected error 206 DNS server 22 documents edit scanned 69 scan 67 double sided prints 53 55 E edit scanned images 69 255 Index Embedded Web Server password settings 21 encryption settings 23 WEP key 16 envelopes load 38 specifications 243 environment Environmental product stewardship program 244 error messages memory cards 205 out of paper 208 reading or writing file 202 EWS 21 F fast copy quality 73 fax paper width incorrect 212 poor quality printouts 118 fax problems poor print quality 118 file invalid name 203 supported formats 203 unreadable 202 unsupported formats 203 firmware revision mismatch 165 firmware version 20 fit to page 75 fit to page fails 156 G gateway default setting 21 general information configuration page 20 glass clean 95 greeting cards load 39 H hardware address 21 hostname 20 25 HP JetDirect 11 I images edit scanned 69 scan 67 improper shutdown 214 infrastructure mode 12 ink drying time 208 low 143 215 sprays inside HP
31. All in One 144 streaks on the back of paper 129 ink cartridges HP ink depleted 236 ink levels check 80 ink supplies purchase 97 ink removing ink from skin and clothing 85 ink backup mode 86 install software troubleshoot 99 interface card 13 invalid file name 203 IP address 20 21 iron on transfers 58 J jams paper 40 L labels load 39 specifications 243 landscape orientation 46 legal paper load 34 specifications 243 letter paper load 34 specifications 243 lid backing clean 95 load 13 x 18 cm photo paper 34 5 x 7 inch photo paper 34 A4 paper 34 envelopes 38 full size paper 34 greeting cards 39 index cards 37 iron on transfers 39 labels 39 legal paper 34 letter paper 34 original 29 small size photo paper 34 transparencies 39 M MAC address 21 maintain print cartridge 87 maintenance align print cartridges 87 cartridges 87 check ink levels 80 clean exterior 95 clean glass 95 clean lid backing 95 clean print cartridges 88 print cartridges 79 replace print cartridges 81 self test report 94 make a copy 71 margins incorrect 140 text or graphic cut off 141 mDNS service name 21 media See paper Media Access Control MAC address 21 memory cards digital camera cannot read 145 error message 205 file unreadable 202 HP All in Onecannot read 146 insert 65 photos missing 203 save files to computer 65 slots 63 troubleshoot 144 menus default 7 reprint 7 scan 7 settings 7 wireless 8 missing info
32. Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product and card For more information see Insert a memory card on page 63 Cause The product was reading the memory card The On button is blinking Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the problem continues the memory card might be defective For more information see Insert a memory card on page 63 Cause The product detected an error with the memory card If this did not solve the issue try the next solution Memory card troubleshooting 145 Troubleshooting Solution 2 Remove the additional memory card Solution Remove
33. HP All in One communicates with other network devices through a wireless access point such as a wireless router or base station Ad hoc The HP All in One communicates directly with each device on the network No wireless router or access point is used This is also called a peer to peer network Not applicable This parameter does not apply to this network type Network Name SSID Service Set Identifier A unique identifier up to 32 characters that differentiates one wireless local area network WLAN from another The SSID is also referred to as the network name This is the name of the network to which the HP All in One is connected Signal Strength 1 5 The transmitting or return signal graded on a scale of 1 to 5 5 Excellent 4 Good 3 Fair 2 Poor 1 Marginal No signal No signal detected on the network Not applicable This parameter does not apply to this network type Channel The channel number currently being used for wireless communication This depends on the network in use and might differ from the requested channel Chapter 4 continued 22 Connection information Connection information Parameter Description number Value is from 1 to 14 countries regions might limit the range of approved channels number Value ranging from 1 to 14 depending on country region None No channel is in use Not Applicable The WL
34. HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed Network troubleshooting This section addresses problems you might encounter setting up a network Check the device display for specific error messages This section contains the following topics During wireless network setup you do not see the SSID network name displayed Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup The Printer Not Found screen appears during installation During wireless network setup you do not see the SSID network name displayed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the Broadcast SSID option Solution 2 Establish a good signal between the product and wireless router infrastructure or computer ad hoc Solution 3 Check if your network name SSID is at the bottom of the SSID list Solution 4 Unplug the Ethernet cable Solution 1 Turn on the Broadcast SSID option Solution Access the router s Embedded Web Server and turn on the Broadcast SSID option See the user guide that came with your wireless router for information on how to access the Em
35. If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web Errors 189 Troubleshooting HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Product was not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 5 Uninstall and
36. Make sure the other end of the USB cable is plugged into a USB port on your computer 3 Try to scan again If the scan fails continue to the next step Chapter 13 170 Troubleshooting Troubleshooting 4 Do one of the following depending upon how the product is connected to the computer If the USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer If the USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer If the USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts
37. Print Chapter 7 62 Print from your computer Print 8 Use the photo features The HP All in One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first Additionally if the HP All in One is connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share This section contains the following topics Insert a memory card Print photos Save photos to your computer Insert a memory card The HP All in One supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for that card and only one card may be inserted at a time CAUTION Do not insert more than one memory card at a time If more than one memory card is inserted unrecoverable data loss might occur 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required 2 xD Picture Card Secure Digital SD Secure Digital Mini SD Mini Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card adapter required or Secure MultiMedia Card Insert a memory card 63 Photos To insert a memory card 1 Make sure the product is on 2 Insert the memory card
38. The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Chapter 15 252 Technical information Technical information Notice to users in Taiwan Regulatory wireless statements 253 Technical information Chapter 15 254 Technical information Technical information Index Symbols Numerics 10 x 15 cm photo paper specifications 243 13 x 18 cm photo paper load 34 2 pages on 1 print 56 4 pages on 1 print 56 4 x 6 inch 10 x 15 cm borderless photos print 50 5 x 7 inch photo paper load 34 802 11 wireless confi
39. This address uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended NOTE Manually assigning an invalid IP address during installation will prevent your network components from seeing the HP All in One Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines which of the HP All in One IP address bits identify the network and subnet and which bits identify the product itself NOTE It is recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves as an entrance to another network A node in this instance can be a computer or some other product NOTE The address of the default gateway is assigned by the installation software Configuration Source The protocol used to assign the IP address to the HP All in One AutoIP The installation software automatically determines the configuration parameters DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On small networks this could be a router continued Network connection 21 Connection information Parameter Description Manual Th
40. Troubleshooting Troubleshooting Cause The print carriage was blocked Carriage blocked Solution Turn off the product and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn on the product again Follow the prompts on the display to continue Cause The print carriage was blocked Door open Solution Close the print cartridge door Cause The print cartridge door was open Firmware revision mismatch Solution Contact HP support for service Go to www hp com support Errors 165 Troubleshooting If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The revision number of the product firmware did not match the revision number of the software Memory is full Solution Try making fewer copies at a time Cause The document you were copying exceeded the memory of the product Scanner failure Solution Turn off the product and then turn it on again Restart your computer and then try to scan again If the problem persists try plugging the power cord directly into a power outlet rather than a surge protector or power strip If the problem continues contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support
41. access To set up the HP All in One on an integrated wireless WLAN 802 11 network you need to do the following See this section First collect all of the required materials What you need for an integrated wireless WLAN 802 11 network on page 13 Next install the software and connect the HP All in One to the wireless router Connect to an integrated wireless WLAN 802 11 network on page 13 What you need for an integrated wireless WLAN 802 11 network To connect the HP All in One to an integrated wireless WLAN 802 11 network you will need the following A wireless 802 11 network that includes a wireless router or access point A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP All in One on Broadband Internet access recommended such as cable or DSL If you connect the HP All in One on a wireless network that has Internet access HP recommends that you use a wireless router access point or base station that uses Dynamic Host Configuration Protocol DHCP Network name SSID WEP key or WPA Passphrase if needed A standard USB cable to connect temporarily for transferring wireless settings Connect to an integrated wireless WLAN 802 11 network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the
42. after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the product software rebooting your computer and temporarily disabling your firewall before reinstalling the product software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A firewall anti virus or anti spyware application was preventing the product from accessing your computer If this did not solve the issue try the next solution Solution 2 Temporarily disable the Virtual Private Network VPN Solution Temporarily disable the VPN before proceeding with the installation NOTE The product functionality will be limited during VPN sessions Cause An open VPN was preventing the product from accessing your computer If this did not solve the issue try the next solution Solution 3 Turn on the product Solution Turn on the product Cause The product was not turned on Network troubleshooting 113 Troubleshooting Paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a reseala
43. an external wall move them away from the wall Cause The product was too far away from the wireless router or there was interference Cannot connect to network during setup Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the networked devices Solution 2 Move the wireless router and the product closer together Solution 3 Enter your network name SSID carefully Solution 4 Disable MAC address filtering on your wireless router Solution 1 Turn on the networked devices Solution Turn on the networked devices such as the wireless router for an infrastructure network or the computer for an ad hoc network For more information on how to turn on the wireless router see the documentation that came with your wireless router Cause The equipment was not turned on If this did not solve the issue try the next solution Solution 2 Move the wireless router and the product closer together Solution Move the wireless router and the product closer together and then run the wireless setup again For more information see Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 12 Cause The product was not receiving a signal Network troubleshooting 111 Troubleshoo
44. are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html Chapter 15 continued 244 Technical information Technical information This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy Star notice Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizen
45. carefully 5 Close the print cartridge door 6 Disconnect the power cord from the product and wait for 60 seconds 7 Reconnect the power cord to the product 8 Turn on the product by pressing the On button 9 Open the print cartridge door The print carriage should move to the far right side of the product 10 Reinsert the print cartridges in the appropriate slots 11 Close the print cartridge door 12 Load paper in the input tray 13 If prompted print a cartridge calibration page and then scan it Cause The product experienced an error and had to be reset If this did not solve the issue try the next solution Solution 7 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Errors 163 Troubleshooting Product stall error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Contact HP support Solution 1 Reset the product Solu
46. cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side NOTE If the print cartridges are installed in the wrong slots and you cannot remove them from the product contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The indicated print cartridges were installed incorrectly Print cartridge problem The message might indicate which cartridge is causing the problem If so try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved If the message does not indicate which cartridge is causing the problem follow these steps to determine which cartridge is the problem cartridge After you determine which cartridge is the problem cartridge continue with the first solution To determine which print cartridge is having the problem 1 Make sure the product is on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked saf
47. computer utilities such as the anti virus software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up Errors 179 Troubleshooting To turn off programs that run in the background a On the Windows taskbar click Start b Depending on your operating system do one of the following In Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue In Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears c Click the General tab d Click Selective Startup e If there is a check mark next to Load Startup Items click the check mark to remove it f Click the Services tab and select the Hide All Microsoft Services box g Click Disable all h Click Apply and then click Close NOTE If you receive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes i Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears j Click the check b
48. for printing Chapter 13 126 Troubleshooting Troubleshooting For more information see Set the paper type for printing on page 45 Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP
49. further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea VCCI Class B compliance statement for users in Japan Chapter 15 248 Technical information Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Toxic and hazardous substance table Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC 17050 1 and EN 17050 1 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community Regulatory notices 249 Technical information HP Photosmart C4500 All in One series declaration of conformity Regulatory wireless statements This section contains th
50. input tray If this did not solve the issue try the next solution Solution 3 Ensure that the rear door is securely installed Solution Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was not securely installed Chapter 13 128 Troubleshooting Troubleshooting Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout Solution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out Paper is not pi
51. into the appropriate slot The memory card has a Photo light below the camera icon that indicates the status of the memory card When it is solid green your photos are ready to be viewed CAUTION Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product or memory card NOTE The product only recognizes the JPG and TIF file formats on your memory card Print photos The HP All in One enables you to print one borderless or bordered photo per page directly from your memory card without first having to transfer the files to a computer TIP To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output To print photos 1 Load 10 x 15 cm 4 x 6 inch photo paper in the input tray 2 Insert your memory card into the appropriate slot on the product NOTE If there are camera selected photos on the memory card the DPOF Found screen appears Select OK to print the camera selected photos or select Cancel to browse through the photos on the memory card 3 Press the buttons next to the up arrow or down arrow icons on t
52. is resolved Solution 1 Install the HP Photosmart Software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 4 Check the connection from the product to your computer Chapter 13 200 Troubleshooting Troubleshooting Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product If it is installed restart your computer To install the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The HP Photosmart Software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure
53. limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Regulatory wireless statements 251 Technical information European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product
54. m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle riso
55. memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Disconnected Solution Make sure your product is turned on and connected to your computer Cause Your product was not turned on Out of disk space Solution Close some applications and try the task again Cause There was not enough available memory on your computer to perform the task Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove all but one memory card Solution 2 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops
56. menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the product To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current size fits within the printable area of the product 4 Cancel the print job if the graphics do not fit in the printable area of the page TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loa
57. not what you want click an appropriate size in the Size list 7 Click the Advanced tab 8 In the Features area select the Mirror Image check box 9 Click OK and then click Print or OK in the Print dialog box NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print on transparencies For the best results HP recommends you use HP transparency products with the HP All in One Chapter 7 58 Print from your computer Print To print on transparencies 1 Load the transparency into the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box 7 In the Resizing Options area from the Size drop down list select More Then select an appropriate size 8 Click OK and then click Print or OK in the Print dialog box NOTE The product automatically waits for transparencie
58. of the document lid For more information see Clean the lid backing on page 95 Clean the glass on page 95 Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image If this did not solve the issue try the next solution Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software Chapter 13 152 Troubleshooting Troubleshooting NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible The scan feature does not work Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the computer Solution 2 Check the cables Solution 3 Install or
59. on the right front corner of the glass Make reprints of your photos 67 Scan 4 Press OK A preview image of the scan appears on the display 5 Optional Press Settings to change the Print Size Borderless setting or number of copies When you are done press OK 6 Press the button next to Print Scan an image or document For original documents or images placed on the glass you can start a scan from your computer or from the HP All in One This section explains the second option how to scan from the control panel of the HP All in One to a computer To use the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows computer look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software NOTE When scanning the HP Photosmart Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF To scan to a computer 1 Load your original print side down on the right front cor
60. page 32 Cause The product did not recognize the paper type If this did not solve the issue try the next solution Solution 5 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 114 Cause The product had a paper jam Parts of the original do not appear or are cut off Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass Copy troubleshooting 155 Troubleshooting Resize to Fit is not working as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Scan enlarge and then print a copy Solution 2 Place the original correctly on the glass Solution 3 Wipe the glass and the back of the document lid Solution 1 Scan enlarge and then print a copy Solution Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model For example 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you want to make a large copy of a small original scan
61. prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Chapter 11 80 Maintain the HP All in One Maintain the HP All in One To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear Replace the print cartridges Follow these instructions when the ink level is low NOTE When the ink level for the print cartridge is low a message appears on your computer screen You can also check the ink levels by using the software installed with the HP All in One NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable When you receive a low ink warning message make sure you have a replacement
62. print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE At this time some portions of the HP Web site are available in English only Choose the right cartridge combination Choose the best combination of cartridges for your print job Everyday printing Use a black cartridge along with a tri color cartridge Color photos Use a photo cartridge along with a tri color cartridge To replace the print cartridges 1 Make sure the product is turned on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Make sure you have letter or A4 unused plain white paper loaded in the input tray 3 Open the print cartridge door The print carriage moves to the far right side of the product Work with print cartridges 81 Maintain the HP All in One 4 Wait until the print carriage is idle and silent Lightly press down on a print cartridge to release it and then pull the print cartridge
63. print carriage can move freely Solution 9 Check the connection from the product to your computer Solution 10 Reset the product Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load full size paper or small size photo paper on page 34 Cause The product was out of paper If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer Print troubleshooting 137 Troubleshooting If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status In the HP Solution Cente
64. que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne
65. reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on If the product is connected to the computer through a wireless connection make sure that the connection is active and the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip Chapter 13 190 Troubleshooting Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 2 Make sure the product is turned on 3 If the product is not receiving electrical power connect it to another power outlet 4 Turn off the product and reset it by disconnecting the power cord 5 Wait 5 seconds and plug in the power cord 6 Turn on the product 7 Try to scan again To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into
66. reinstall the HP Photosmart Software Solution 1 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 2 Check the cables Solution Check the cables that connect the product to your computer If the product is connected to the computer through a wireless connection make sure that the connection is active and the product is turned on Cause The product was not connected to the computer If this did not solve the issue try the next solution Solution 3 Install or reinstall the HP Photosmart Software Solution Install or reinstall the software that came with the product Cause The software that came with the product was not installed or was not running Copy troubleshooting Use this section to solve these copy problems Nothing happens when I try to copy Parts of the original do not appear or are cut off Copy troubleshooting 153 Troubleshooting Resize to Fit is not working as expected The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved
67. restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Chapter 13 194 Troubleshooting Troubleshooting 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Required software component was not found or was incorrectly installed Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To
68. scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web Errors 193 Troubleshooting HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might hav
69. the documentation that came with your wireless router for information on how to access the router s Embedded Web Server You can find the WEP key by logging onto the router s Embedded Web Server using a computer on the wireless network Cause If you were using WEP security you must have entered the WEP key incorrectly during the wireless setup process Invalid passphrase during wireless setup Solution Run the wireless setup process again and enter the correct passphrase The passphrase is case sensitive Cause During the wireless setup process you had entered the WPA passphrase incorrectly Chapter 13 112 Troubleshooting Troubleshooting The Printer Not Found screen appears during installation Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Temporarily disable the anti virus or anti spyware applications Solution 2 Temporarily disable the Virtual Private Network VPN Solution 3 Turn on the product Solution 1 Temporarily disable the anti virus or anti spyware applications Solution Uninstall the product software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the product software You can re enable your anti virus or anti spyware applications
70. the image Basic enhances low resolution images moderately adjusts image sharpness Full automatically adjusts brightness contrast and sharpness enhances low resolution images automatically removes red eye coloring in the photo TIP You can remove red eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box 10 Click OK to return to the Properties dialog box 11 In the HP Real Life Technologies RTL area click the Photo fix drop down list and select from the following options Off applies no HP Real Life Technologies to the image Basic enhances low resolution images moderately adjusts image sharpness Full automatically adjusts brightness contrast and sharpness enhances low resolution images automatically removes red eye coloring in the photo Chapter 7 52 Print from your computer Print TIP You can remove red eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box 12 Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print using Maximum dpi Use Maximum dpi mode to print high quality sharp images To get the most benefit from Maximum dpi mode use it to print high quality images such as digital phot
71. the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image Cause You were trying to increase the size of an original that was too small If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Chapter 13 156 Troubleshooting Troubleshooting Solution 3 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the glass on page 95 Clean the lid backing on page 95 Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image The image is cropped when I make a borderless copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Use Resize to Fit to enlarge the photo Solution 2 Use Resize to Fit to reduce the orig
72. the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wireless connection make sure that the connection is active and the product is turned on Errors 201 Troubleshooting For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer File messages The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read Photos not found File not found File format not supported Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some of the files on the inserted memory card were damaged Chapter 13 202 Troubleshooting Troubleshootin
73. the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 4 Check the connection from the product to your computer Solution 1 Install the product software Solution Install the product software that came with the product If it is installed restart your computer To install the product software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The product software was not installed Memory card troubleshooting 147 Troubleshooting If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off I
74. toward you out of its slot If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black or photo print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges TIP If you are removing the black print cartridge in order to install the photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container 5 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab Chapter 11 82 Maintain the HP All in One Maintain the HP All in One 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape CAUTION Do not touch the copper colored contacts or ink nozzles Also do not re tape the print cartridges Doing so can result in clogs ink failure and bad electrical connections 6 Hold the print cartridge with the HP logo on top and insert the new print cartridge into the empty cartridge slot Make sure you push the print cartridge in firmly until it snaps into place If you are installing the tri color print cartridge slide it into the left slot If you are installing a black or photo print cartridge slide
75. tray 6 Paper tray extender also referred to as the tray extender 7 Paper width guide 8 Print cartridge door 9 Glass 10 Lid backing The HP All in One at a glance 5 HP All in One overview Label Description 11 Rear door 12 Rear USB port 13 Power connection Use only with the power adapter supplied by HP Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features Label Icon Name and Description 1 On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product and then unplug the power cord 2 Wireless Opens the Wireless menu By default the wireless feature is off When turned on it enables wireless printing and scanning 3 Settings Opens the Photo settings menu when a memory card is inserted Otherwise this button opens the Copy settings menu 4 OK Confirms the copy or photo settings In certain situations for example after clearing a paper jam this button resumes printing 5 Cancel Stops a task such as scanning or copying or resets settings such as Quality Size and Copies Chapter 2 continued 6 HP All in One overview HP All in One overview Label Icon Name and Description 6 By default this button is labelled Scan Reprint and opens the Scan Reprint menu When a photo is shown on the display
76. uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors 195 Troubleshooting 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product n
77. width guide inward until it stops at the edge of the paper For more information see Load envelopes on page 38 Cause The paper guides were not positioned correctly If this did not solve the issue try the next solution Solution 4 Load a stack of envelopes correctly in the input tray Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 38 Cause A stack of envelopes was loaded incorrectly Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the margin settings Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctly Print troubleshooting 141 Troubleshooting Solution 4 Try printing with borders Solution 1 Check the margin settings Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File
78. 0 Connection information Connection information Parameter Description Admin Password Status of the administrator s password for the Embedded Web Server Set Password is specified You must enter the password to make changes to the Embedded Web Server parameters Not Set No password is set A password is not required for making changes to the Embedded Web Server parameters mDNS Some local and ad hoc networks do not use central DNS servers They use a DNS alternative called mDNS With mDNS your computer can find and use any HP All in One connected to your local area network It can also work with any other Ethernet enabled device that appears on the network Wireless 802 11 network settings The following table describes the 802 11 wireless settings shown on the network configuration page Parameter Description Hardware Address MAC The Media Access Control MAC address that identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification including wireless access points routers and other such products No two pieces of hardware have the same MAC address Two MAC addresses are assigned one for wired Ethernet and one for wireless 802 11 NOTE Some Internet service providers ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation IP Address
79. 3 How do I make multiple copies of a document on page 72 How do I 27 How do I Chapter 5 28 How do I How do I 6 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics Load originals Choose papers for printing and copying Load paper Avoid paper jams Load originals You can copy or scan up to letter or A4 size originals and thick publications by loading them on the glass To load an original on the glass 1 Lift the lid to the open position 2 Load your original print side down on the right front corner of the glass TIP For more help on loading an original refer to the engraved guides along the edge of the glass Load originals 29 Load originals and load paper 3 Close the lid To load a thick publication on the glass 1 Lift the lid to the open position grasp the sides o
80. AN is disabled or this parameter does not apply to this network type NOTE In ad hoc mode if you are not able to receive or transmit data between your computer and the HP All in One make sure that you are using the same communication channel on your computer and the HP All in One In infrastructure mode the channel is dictated by the access point Authentication type Type of authentication in use None No authentication in use Open System ad hoc and infrastructure No authentication Shared Key WEP key is required WPA PSK infrastructure only WPA with Pre Shared Key Not applicable This parameter does not apply to this network type Authentication verifies the identity of a user or product before granting access to the network making it more difficult for unauthorized users to access network resources This security method is common on wireless networks A network using Open System authentication does not screen network users based on their identities Any wireless user can have access from the network However such a network might use WEP Wired Equivalent Privacy encryption to provide a first level of security against casual eavesdroppers A network using Shared Key authentication provides increased security by requiring users or products to identify themselves with a static key a hexadecimal or alphanumeric string Every user or product on the network shares the same key WEP encryptio
81. AUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted General user messages The following is a list of messages related to common user errors Cannot crop Borderless printing error Memory card error Disconnected Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is damaged Card is not fully inserted Chapter 13 204 Troubleshooting Troubleshooting Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to pur
82. Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Print quality troubleshooting 127 Troubleshooting For more information see Recommended papers for printing and copying on page 32 Information on paper on page 115 Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 34 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the
83. B cable to a computer where product is installed the HP software might not scan because the Lexbces service is running NOTE This solution only applies if you have a Lexmark or Dell all in one To check for and disable the service 1 Log into Windows as an Administrator 2 Press the Ctrl Alt Delete to open the Task Manager 3 Click the Processes tab Chapter 13 172 Troubleshooting Troubleshooting 4 If the Lexbceserver service is listed in the Image Name list disable it To disable the service a On the Windows taskbar click Start right click My Computer and then click Manage The Computer Management appears b Double click Services and Applications and then double click Services c In the right pane right click Lexbceserver and then click Properties d On the General tab in the Service status area click Stop e From the Startup type drop down menu select Disabled and then click OK f Click OK to close the dialog box 5 Backup the Registry CAUTION Incorrectly editing the registry might severely damage your system Before making changes to the registry back up valuable data on the computer To back up the Registry a On the Windows taskbar click Start b Depending on your operating system do one of the following In Windows Vista In Start Search type regedit and then press Enter When the User Account Control dialog box appears click Continue In Windows XP Click
84. CD ROM drive nothing happens Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run or click Accessories and then Run 2 In the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Cause The installation failed to run automatically The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software I received a message that an Unknown Error has occurred Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product a Make sure the product is turned on b Press the On button to turn off the product c Disconnect the power cord from the back of the product Chapter 13 104 Troubleshooting Troubleshooting d Reconnect the power cord to the back of the product e Press the On button to turn on the product 2 Uninstall the software completely NOTE It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the com
85. Cause The product was busy or an unknown cause interrupted your scan Scan errors Review this section if you receive an error such as one of the following An error occurred communicating with the scanning device The scanning device could not be initialized The scanning device could not be found An internal error has occurred The computer cannot communicate with the scanning device NOTE Before starting to troubleshoot make a copy to verify that the hardware is functioning correctly If you cannot make a copy see Troubleshooting on page 99 for more troubleshooting information Try each of the following solutions separately After completing the steps for each solution try to scan again If the product still does not work then go to the next solution Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is running Solution 4 Check the status of the product in the HP Solution Center Solution 5 Check the power supply Solution 6 Check the USB connection between the product and the computer Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service Solution 9 Run the Scan Diagnostic Utility Chapter 13 166 Troubleshooting Troubleshooting Solution 10 Download and install the unexpected inter
86. For more information see Carriage stall on page 216 Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wireless connection make sure that the connection is active and the product is turned on Print troubleshooting 135 Troubleshooting If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error The product prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution firs
87. HP All in One to your wireless network Network connection 13 Connection information CAUTION To prevent other users from accessing your wireless network HP strongly recommends using a password or passphrase WPA or WEP security and a unique network name SSID for your wireless router Your wireless router might have been shipped with a default network name which is typically the manufacturer name If you use the default network name your network can be easily accessed by other users using the same default network name SSID It also means that the HP All in One might accidently connect to a different wireless network in your area which uses the same network name If this happens you will not be able to access the HP All in One For more information on how to change the network name see the documentation that came with your wireless router To connect the product 1 Insert the product Software CD in the computer CD ROM drive 2 Follow the instructions on the screen When you are prompted connect the product to the computer using the USB setup cable included in the box The product will attempt to connect to the network If the connection fails follow the prompts to correct the problem and then try again 3 When the setup is finished you will be prompted to disconnect the USB cable and test the wireless network connection Once the product connects successfully to the network install the software on each computer that will us
88. HP cartridges installed Print cartridge is missing incorrectly installed or not intended for your product Printing in ink backup mode Print cartridges missing or not detected Incompatible print cartridges Print cartridge is not intended for use in this product Print cartridges in wrong slot Print cartridge problem Previously used genuine HP cartridge installed Original HP ink depleted Low on ink Solution Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator may be inaccurate or unavailable For HP product return and recycling information visit us at www hp com recycle Cause The indicated print cartridges were estimated to be low on ink and might need to be replaced soon Errors 215 Troubleshooting Carriage stall Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam from the rear door
89. P Premium Plus Photo Papers with the HP All in One To print a photo on photo paper 1 Remove all paper from the input tray and then load the photo paper print side down Perform special print jobs 51 Print 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area select the appropriate photo paper type from the Paper Type drop down list 7 In the Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 8 In the Basic Options area select a high print quality such as Best from the Print Quality drop down list NOTE To achieve the highest dpi resolution you can use the Maximum dpi setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab For more information see Print using Maximum dpi on page 53 9 In the HP Real Life Technologies area click the Photo fix drop down list and select from the following options Off applies no HP Real Life Technologies to
90. Print a self test report to see if the product can print If the product can print a self test report and can print from the computer if applicable then there is no need to follow the remaining solutions as the error message might be false For more information see Print a self test report on page 94 Cause The error was false If this did not solve the issue try the next solution Solution 6 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product To reset the product 1 Remove all paper loaded in the input tray 2 Make sure that the product is turned on and remove the USB cable from the back of the product 3 Open the print cartridge door The print carriage should move to the far right side of the product 4 Remove the print cartridges and keep them aside carefully 5 Close the print cartridge door 6 Disconnect the power cord from the product and wait for 60 seconds 7 Reconnect the power cord to the product 8 Turn on the product by pressing the On button 9 Open the print cartridge door Chapter 13 218 Troubleshooting Troubleshooting The print carriage should move to the far right side of the product 10 Reinsert the print cartridges in the appropriate slots 11 Close the print cartridge door 12 Load paper in the input tray 13 If prompted print a cartr
91. Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Right click the icon next to the product and select Properties 3 Click the Ports tab to verify that the product is using the correct port The port that the product is using is highlighted and has a check mark next to it The product should be set to use a DOT4 or the USB00X where X is replaced by a number port 4 If the product is using the wrong port click the correct port to select it The port that the product is now using is highlighted and has a check mark next to it 5 Click the Advanced tab 6 Check the driver listed in the Driver drop down menu to verify that the product is using the correct driver The name of your product should be listed as the driver Errors 183 Troubleshooting 7 If the wrong driver is selected select the correct driver from the Driver drop down menu 8 Click OK to save your changes Cause The product was not be set as the default printer or the wrong driver might have been configured If this did not solve the issue try the next solution Solution 5 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel an
92. Run When the Run dialog box appears type regedit and then press Enter The Registry Editor appears c In the Registry Editor select My Computer d With My Computer highlighted click File and then click Export e Browse to a storage location that is easy for you to remember for example My Documents or Desktop f In the Export Range area select All g Enter a filename for the backed up Registry HP suggests naming the file with the current date for example Registry Backup 04_01_07 h Click Save to save the Registry 6 Edit the registry To edit the Registry a Select the HKEY_LOCAL_MACHINE System CurrentControlSet Services Spooler Registry key Details of the Registry key appears on the pane to the right b Check the DependOnService data string in the pane on the right to see if lexbces is listed in the Data column Errors 173 Troubleshooting c If the Data column contains lexbces right click DependOnService and select Modify Do one of the following If you see only lexbces but not RPCSS delete lexbces and enter RPCSS If you see both lexbces and RPCSS delete only lexbces and keep RPCSS d Click OK 7 Restart the computer and then try to scan again If you can scan successfully then proceed with the next step to restart the Lexbcserver service NOTE Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software 8 Res
93. The product begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog box displays instructions on the screen when it is time to process the second side of your job 9 Click Continue when done Chapter 7 54 Print from your computer Print Print a multiple page document as a booklet The HP All in One allows you to print your document as a small booklet which you can fold and then staple together For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding To print a multiple page document as a booklet 1 Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper saving options area select Manual from the Two sided printing drop down list 7 Select the binding edge from the Booklet layout is list as appropriate for your language If your language reads left to right click Left edge binding If your language reads right to lef
94. Windows Help HP Photosmart C4500 All in One series HP Photosmart C4500 All in One series Contents 1 HP Photosmart C4500 All in One series Help 3 2 HP All in One overview The HP All in One at a glance 5 Control panel features 6 Menu overview 7 Use the HP Photosmart Software 8 3 Find more information 9 4 Connection information Supported connection types 11 USB connection 11 Network connection 12 5 How do I
95. a USB port on your computer Errors 191 Troubleshooting 3 Try to scan again If the scan fails continue to the next step 4 Do one of the following depending upon how the product is connected to the computer If the USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer If the USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer If the USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The product was not properly connected to the compu
96. a message that an Unknown Error has occurred A red X appears on the USB connect prompt The registration screen does not appear Uninstall and reinstall the software The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product Solution 2 Reset the product Solution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection 2 Power cord and adapter 3 Power outlet Chapter 13 100 Troubleshooting Troubleshooting If you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet If you plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there mi
97. ace Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product Errors 221 Troubleshooting 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it
98. age definitions The network configuration page shows the network settings for the HP All in One There are settings for general information and 802 11 wireless This section contains the following topics General network settings Wireless 802 11 network settings Related topics Print network settings on page 19 Network glossary on page 24 General network settings The following table describes the general network settings shown on the network configuration page Parameter Description Network Status Status of the HP All in One Ready The HP All in One is ready to receive or transmit data Offline The HP All in One is not currently connected to the network Active connection type Network mode of the HP All in One Wireless The HP All in One is connected to a wireless 802 11 network None There is no network connection URL The IP address of the Embedded Web Server NOTE You will need to know this URL when you try to access the Embedded Web Server Firmware Revision The internal networking component and device firmware revision code NOTE If you call HP Support depending on the problem you might be asked to provide the firmware revision code Hostname The TCP IP name assigned by the installation software to the device By default this is the letters HP followed by the last 6 digits of the Media Access Control MAC address Chapter 4 2
99. age from the photo imaging software that came with the product Cause Printing a borderless image from a non HP software application produced unexpected results The product is not responding Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 9 Check the connection from the product to your computer Solution 10 Reset the product Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load full size paper or s
100. ails again you might have a defective print cartridge Errors 219 Troubleshooting To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Make sure the protective tape is removed from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution Solution 3 Check if print cartridges are fully inserted Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The contacts on the print cartridge were not touching the contacts in the print carriage Chapter 13 220 Troubleshooting
101. am For more information see Clear paper jams on page 114 Cause The product had a paper jam Chapter 13 138 Troubleshooting Troubleshooting If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage stall on page 216 Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wireless connection make sure that the connection is active and the product is turned on If the connections are secure and nothing has printed several minutes after you sent a print job to the product che
102. ame and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Error occurred while communicating with the product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 6 Contact HP support for service Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Chapter 13 196 Troubleshooting Troubleshooting Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both
103. an 151 incorrect format on scan 152 incorrect or missing on scan 152 jagged 131 meaningless characters 136 not filled in 118 smooth fonts 131 total packets received 24 transmitted 24 transparencies load 39 specifications 243 troubleshoot fax problems 118 jams paper 40 low signal 111 network connection 111 network setup 109 Passphrase invalid 112 print quality 116 printer not found 113 Readme file 99 setup 99 USB cable 102 WEP key 112 troubleshooting copy 153 error messages 159 memory card 144 print 131 scan 149 two sided prints 53 55 U uninstall software 108 upgrade to network 18 URL 20 USB cable communication lost 214 USB cable installation 102 W warranty 237 239 Web pages print 60 WEP key setup 16 wireless menu 8 radio turn off 19 status 22 258 Index
104. and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product After you have reinstalled the software try to scan again Cause The software installation was not complete If this did not solve the issue try the next solution Errors 167 Troubleshooting Solution 2 Refresh the Windows Device Manager Solution Refresh the Windows Device Manager To refresh the Windows Device Manager 1 On the Windows taskbar click Start right click My Computer and then click Properties 2 Click the Hardware tab and then click Device Manager 3 Double click Universal Serial Bus Controllers 4 Click USB Composite Device click Action and then click Uninstall If a screen appears to confirm the deletion confirm the deletion 5 Disconnect the USB cable from the product 6 Wait a few seconds and then reconnect the cable This should restart the Windows device detection Plug and Play A New Hardware found screen might appear 7 Click Next through all of the screens that appear in the Wizard to install the USB Composite Device 8 Click Finish to complete the installation 9 Try to scan again 10 If these steps do not resolve the problem try using a different USB cable to connect the product to the computer Cause Commu
105. and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still
106. ards HP Photo Greeting Cards or HP Textured Greeting Cards Insert a small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops TIP Make sure the area on which you want to print is inserted first print side down in the input tray Related topics Set the paper size on page 44 Set the paper type for printing on page 45 Print on transparencies on page 58 Reverse an image for iron on transfers on page 58 Print a group of addresses on labels or envelopes on page 59 Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the product and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not f
107. are satisfied with the print quality continue printing in ink backup mode Or replace the missing print cartridge For more information see Ink backup mode on page 86 Replace the print cartridges on page 81 Cause A print cartridge was missing and the product was printing in ink backup mode If this did not solve the issue try the next solution Print quality troubleshooting 117 Troubleshooting Solution 5 Check the print settings Solution Check the print settings Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Premium Photo Papers is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or print cartridges No further troubleshooting is required For more information see Change the print speed or quality
108. artridges on page 81 Use the print cartridge protector on page 84 Use the print cartridge protector In some countries regions when you purchase a photo print cartridge you might also receive a print cartridge protector In other countries regions a print cartridge protector comes in the box with the HP All in One If neither your print cartridge nor the HP All in One came with a print cartridge protector you can use an airtight plastic container to protect your print cartridge Chapter 11 84 Maintain the HP All in One Maintain the HP All in One NOTE If you use a plastic container make sure the ink nozzles on the print cartridge do not touch the plastic The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used Whenever you remove a print cartridge from the HP All in One with the intention of using it again later store it in the print cartridge protector For example store the black print cartridge in a print cartridge protector if you are removing it so you can print high quality photos with the photo and tri color print cartridges To insert a print cartridge into the print cartridge protector Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place To remove the print cartridge from the print cartridge protector Press down on the top of the print cartridge protector to rele
109. ase the print cartridge and then gently remove the print cartridge out of the print cartridge protector Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Work with print cartridges 85 Maintain the HP All in One Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Ink backup mode Use the ink backup mode to operate the HP All in One with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge carriage During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or printing from a memory card NOTE When the HP All in One operates in ink backup mode a message is displayed on screen If the message is displayed and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed For more information about ink backup mode see the following topics Ink backup mode output
110. athoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi Lai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t neder go ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos S jungos vartotoj ir priva i nam ki atliekamos rangos i metimas is simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis nam kio atliekomis J s privalote i mesti savo atliekam rang atiduodami j atliekamos elektronikos ir elektros rangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad ranga yra perdi
111. atory number should not be confused with the marketing name HP Photosmart C4500 All in One series etc or product numbers Q8401A etc Regulatory notices 247 Technical information FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For
112. ause Paper had jammed in the product Information on paper The HP All in One is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Do not leave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Print quality troubleshooting Use this sect
113. avorite word processor and many other applications as editable text Learning to use OCR software correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master Edit a scanned document 69 Scan NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart Software on page 8 Stop scanning To stop scanning Press Cancel Chapter 9 70 Use the scan features Scan 10 Use the copy features The HP All in One allows you to produce high quality color and black and white copies on plain or photo paper You can enlarge or reduce the size of an original to fit a specific paper size adjust the copy quality and make high quality copies of photos including borderless copies This section contains the following topics Make a copy Change the copy settings for the current job Perform special copy jobs Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Load paper in the input tray 2 Load your original print side down on the rig
114. azine articles and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options This section contains the following topics Make reprints of your photos Scan an image or document Edit a scanned image Edit a scanned document Stop scanning Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes up to the size of letter 8 5 x 11 inch or A4 210 x 297 mm paper By default the HP All in One is set to detect the type of paper you are using automatically To reprint an original photo 1 Press the button next to Scan Reprint 2 Press the button next to Scan to Print 3 When prompted load your original photo print side down
115. be cleaned If this did not solve the issue try the next solution Solution 5 Check the print cartridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 80 Print a self test report on page 94 Clean the print cartridges on page 88 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode Print quality troubleshooting 123 Troubleshooting Check to see if your print cartridge is still under warranty and end of warranty date has not been reached
116. bedded Web Server and check the Broadcast SSID setting For more information see Connect to an integrated wireless WLAN 802 11 network on page 13 Network troubleshooting 109 Troubleshooting Cause Your wireless router was not broadcasting its network name SSID because the Broadcast SSID option was turned off If this did not solve the issue try the next solution Solution 2 Establish a good signal between the product and wireless router infrastructure or computer ad hoc Solution In order to establish a good signal between the product and wireless router infrastructure or computer ad hoc you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination If your computer or wireless router and the product are placed far apart move them closer together If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the product and the computer or wireless router If a cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference If your computer or wireless router is near an external wall move them away from the wall Cause The wireless router infrastructure or computer ad hoc was too far from the product or there was interference If this did not so
117. ble bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product This section contains the following topics Clear paper jams Information on paper Clear paper jams Solution In case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place Chapter 13 114 Troubleshooting Troubleshooting 4 Press OK on the control panel to continue the current job C
118. ca i ajut la conservarea resurselor naturale i asigur reciclarea echipamentului ntr o manier care protejeaz s n tatea uman i mediul Pentru informa ii suplimentare despre locul n care se poate preda echipamentul uzat pentru reciclare lua i leg tura cu prim ria local cu serviciul de salubritate sau cu v nz torul de la care a i achizi ionat produsul English Fran ais Deutsch Italiano Espa ol esky Dansk Nederlands Eesti Suomi Magyar Latviski Lietuvi kai Polski Portugu s Sloven ina Sloven ina Svenska Rom n Chapter 15 246 Technical information Technical information Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory model identification number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart C4500 All in One series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRB 0721 02 This regul
119. can be caused by a mismatch in the handshake timing between HP product chipset and certain types of USB chipsets on the computer To check the USB chipset and controller 1 On the Windows taskbar click Start right click My Computer and then click Properties 2 Click the Hardware tab and then click Device Manager 3 Open Universal Serial Bus Controllers by clicking the plus sign next to it Errors 175 Troubleshooting 4 Check if you have one of the following chipsets listed SIS 7001 USB host controller ALI chipsets NEC universal host controllers Intel 82801 AA Intel 82801BA BAM NOTE This is not a comprehensive list If you are experiencing communication issues while trying to scan follow the steps below to resolve the issue 5 Disconnect all USB devices printers scanners cameras etc from the computer except the mouse or keyboard 6 Reconnect the USB cable to the USB port on the back of the product 7 Reconnect the other end of the USB cable to a USB port on your computer 8 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip Chapter 13 176 Troubleshooting Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 9 Turn on the product 10 Print a self test report to test the basic standalone functionality of the product Se
120. ce If the problem persists clean the copper colored contacts of the print cartridges For more information see Clean the print cartridges on page 88 Cause One or both of the print cartridges were not installed or were installed incorrectly If this did not solve the issue try the next solution Solution 4 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective or not intended for use in this product Printing in ink backup mode Solution If you receive the ink backup mode message and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Cause When the product detected that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the product and affects the quality of printouts Errors 225 Troubleshooting Print cartridges missing or not detected Try the following solutions to resolve the is
121. chase more RAM Refer to the documentation that came with your computer Cause The computer did not have enough memory If this did not solve the issue try the next solution Solution 2 Empty the Recycle Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Borderless printing error Solution Borderless printing cannot occur with only the black print cartridge installed Install the tri color print cartridge For more information see Replace the print cartridges on page 81 Cause The product was in ink backup mode with only the black print cartridge installed and a borderless print job was initiated Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove all but one memory card Solution 2 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Errors 205 Troubleshooting Cause There were two or more
122. ck the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Print troubleshooting 139 Troubleshooting Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 57 Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product the first page will be print side up at the bottom of the stack The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the printer margins Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 4 Load a stack of envelopes correctly in the input tray S
123. ckaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box A complete description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day Chapter 14 242 HP warranty and support HP warranty and support 15 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics Specifications Environmental product stewardship program Regulatory notices Regulatory wireless statements Specifications Technical specifications for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Paper specifications Type Paper weight Input tray Output tray Pho
124. cked up from the input tray Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the paper is loaded correctly Solution 2 Check the print settings Solution 3 Clean the rollers Solution 4 Contact HP support for service Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 34 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Print quality troubleshooting 129 Troubleshooting Solution 2 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 45 Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Soluti
125. clicks into the socket Chapter 13 222 Troubleshooting Troubleshooting 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly Non HP cartridges installed Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 81 Cause The product detected that a non HP print cartridge was installed Print cartridge is missing incorrectly installed or not intended for your product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Solution 3 Remove and rei
126. ctions to more computers on the network Connect to additional computers on a network on page 17 Change the HP All in One from a USB connection to a network connection NOTE Use the instructions in this section if you first installed the HP All in One with a USB connection and you now want to change to a wireless network connection Change the HP All in One from a USB connection to a network connection on page 18 View or change the network settings Manage your network settings on page 18 Find troubleshooting information Network troubleshooting on page 109 Learn what a specific networking term means Network glossary on page 24 Set up the HP All in One on an integrated wireless WLAN 802 11 network The HP All in One uses an internal networking component that supports a wireless network For optimal performance and security in your wireless network HP recommends you use a wireless router or access point 802 11 to connect the product and the other network elements When network elements are connected through a wireless router or access point this is called an infrastructure network Chapter 4 12 Connection information Connection information The advantages of a wireless infrastructure network as compared to an ad hoc network include Advanced network security Enhanced reliability Network flexibility Better performance Shared Broadband Internet
127. d If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts Chapter 13 226 Troubleshooting Troubleshooting 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridge were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts Errors 227 Troubleshooting Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product For more information see Clean the print cartridge contacts on page 89 Cau
128. d then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline If a check mark is present on either option click the menu option to remove it If the menu has the Use Printer Online option select that option to put a check mark next to it 4 If you made any changes try to print again Cause The product was paused or offline If this did not solve the issue try the next solution Solution 6 Clear the print queue manually Solution Manually clear the print queue To clear the print queue manually 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm Chapter 13 184 Troubleshooting Troubleshooting 4 If there are still documents in the queue restart the computer and try printi
129. d print the image Solution 2 Use photo paper to make borderless copies Solution 1 Scan resize and print the image Solution When you make a borderless copy of a very small original the product enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model Depending on the size of the borderless copy you are trying to make the minimum size of the original varies For example you cannot enlarge a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan the original into the computer resize the image and then print a borderless copy of the enlarged image Cause You were trying to make a borderless copy of a very small original If this did not solve the issue try the next solution Solution 2 Use photo paper to make borderless copies Solution Use photo paper to make borderless copies For more information see Load full size paper or small size photo paper on page 34 Recommended papers for printing and copying on page 32 Cause You were trying to make a borderless copy without using photo paper Chapter 13 158 Troubleshooting Troubleshooting Errors If the product has an error the lights on the product might flash or an error message might appear on your computer screen This section contains the following topics Product me
130. d printer 5 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 6 Click the Features tab 7 In the Size list click the size of photo paper loaded in the input tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 8 In the Paper Type drop down list click More and then select the appropriate paper type NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper 9 Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 10 Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output For photo printing HP recommends that you use H
131. ded in the input tray If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution If the paper is misfeeding it could cause parts of the document to cut off Chapter 13 142 Troubleshooting Troubleshooting Remove the stack of paper from the input tray and then reload the paper For more information see Load full size paper or small size photo paper on page 34 Cause The paper was loaded incorrectly If this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless option For more information see Print a borderless image on page 50 Cause Borderless printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page Depending on the relative sizes of the digital photo and the paper on which you are printing this could result in some parts of the image being cropped A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove any extra pages or lines at the end of the document Solution 2 Load paper in the input tray Solution 3 C
132. dicated by one two or three stars that affect copy speed and quality One star copies faster than the other two quality settings On plain paper the text is comparable to the quality of two stars but the graphics might be of lower quality This setting uses less ink and extends the life of your print cartridges NOTE This setting is not available when the HP All in One detects photo paper Two stars delivers high quality output and is the recommended setting for most of your copying Two stars copies faster than the three stars quality setting Three stars produces the highest quality output for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Three stars copies slower than the other quality settings To change the copy quality 1 Load paper in the input tray 2 Load your original print side down on the right front corner of the glass Change the copy settings for the current job 73 Use the copy features 3 Press Settings The Settings menu appears 4 Press the button next to Quality to select one star two stars or three stars 5 Press OK 6 Press the button next to Start Copy Black or Start Copy Color Perform special copy jobs In addition to supporting standard copy jobs the HP All in One can perform special jobs such as copying borderless photos and resizing originals This section contains the following topics Make a borderless cop
133. e been a problem when you originally installed the HP Photosmart Software Product could not find available scan destinations Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Restart the computer Solution 2 Uninstall and reinstall the HP Photosmart Software Solution 1 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 2 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE It is important that you disconnect the product before
134. e configuration parameters are set manually such as a static IP address Not Specified The mode used when the HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the Web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Products use the IP addresses to refer to one another IP Address The IP address of the domain name server Not Specified The IP address is not specified or the device is initializing NOTE Check to see if a DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP address from your Internet service provider ISP Wireless Status Status of the wireless network Connected The HP All in One is connected to a wireless LAN and everything is working Disconnected The HP All in One is not connected to the wireless LAN due to incorrect settings such as the wrong WEP key the HP All in One is out of range or an Ethernet cable is plugged in and connected to an active network Disabled The radio is turned off Not applicable This parameter does not apply to this network type Communication Mode An IEEE 802 11 networking framework in which devices or stations communicate with each other Infrastructure The
135. e designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 81 Cause The original HP ink in the indicated print cartridges had been depleted Chapter 13 236 Troubleshooting Troubleshooting 14 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics Warranty Print cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service Japan HP Korea customer support Prepare the product for shipment Pack the HP All in One Warranty For more information about the warranty see the printed documentation that came with the product Print cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warran
136. e following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice Notice to users in Taiwan Chapter 15 250 Technical information Technical information Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B
137. e orientation Cannot load paper from input tray Solution If the product is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Press OK on the control panel to continue your print job Cause There was not enough paper in the input tray Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Cause Transparencies and some other media require a drying time that is longer than normal Out of paper Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Replace the rear door Chapter 13 208 Troubleshooting Troubleshooting Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers Solution 6 Contact HP support for service Solution 1 Replace the rear door Solution If you r
138. e printing Ink is spraying the inside of the product when I print a photo Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 38 Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded Chapter 13 132 Troubleshooting Troubleshooting If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing produces unexpected results Solution Try printing the im
139. e product HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents Chapter 6 32 Load originals and load paper Load originals and load paper HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One products It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE At this time some portions
140. e the following procedure for more information about printing a self test report 11 Try to scan If the scan is successful other USB devices connected to the computer might be causing the problem 12 If the scan is successful then connect one USB device at a time to the computer 13 Test the scanning functionality after each connection until you identify which piece of equipment is causing the problem 14 If the product fails to scan Or does not establish communication with the computer along with any of the USB devices plugged in then connect a powered USB hub between the product and the computer This might help to establish or to maintain communication between the computer and the product See the following section for more information about USB hubs To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below Errors 177 Troubleshooting 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges If the black line is missing faded streaked or shows lines this might i
141. e the product over the network Related topics Print the wireless network test on page 19 Network troubleshooting on page 109 Connect to additional computers on a network on page 17 Wireless ad hoc network setup Use this section if you want to connect the HP All in One to a wireless capable computer without using a wireless router or access point There are two methods you may use to connect the HP All in One to your computer using an ad hoc wireless network connection Once connected you can install the HP All in One software Turn on the wireless radio for the HP All in One and the wireless radio on your computer On your computer connect to the network name SSID hpsetup which is the default ad hoc network created by the HP All in One Chapter 4 14 Connection information Connection information OR Use an ad hoc network profile on your computer to connect to the product If your computer is not currently configured with an ad hoc network profile consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer Once the ad hoc network profile has been created insert the installation CD that came with the product and install the software Connect to the ad hoc network profile you created on your computer NOTE An ad hoc connection can be used if you do not have a wireless router or access point but do have a wireless radi
142. ear the paper jam from the rear door For more information see Clear paper jams on page 114 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Clear the paper jam from the front Solution Turn off the product and open the print cartridge door to access the print carriage area Gently remove any paper that is stuck between the rollers and then turn on the product again If this did not solve the issue try the next solution Cause Paper was stuck in the front rollers If this did not solve the issue try the next solution Solution 3 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage stall on page 216 Cause The print carriage had stalled If this did not solve the issue try the next solution Chapter 13 160 Troubleshooting Troubleshooting Solution 4 Verify that the product is properly connected to a power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitab
143. ected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 6 Expand Document Options and then expand Printer Features 7 In the Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheets This selection tells the product to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 After the poster has printed trim the edges of the sheets and tape the sheets together Print a Web page You can print a Web page from your Web browser on the HP All in One If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it To print a Web page 1 Make sure you have paper loaded in the main input tray
144. ections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled 3 Right click the Wireless Network Connection icon and then click Properties 4 Click the Wireless Networks tab Network connection 15 Connection information 5 Select the Use Windows to configure my wireless network settings check box 6 Click Add and then do the following a In Network name SSID box type in a unique network name of your choice NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b If there is a Network Authentication list select Open Otherwise go to the next step c In the Data encryption list select WEP NOTE It is possible to create a network that does not use a WEP key However HP recommends using a WEP key in order to secure your network d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e In the Network key box type a WEP key that has exactly 5 or exactly 13 alphanumeric ASCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively yo
145. elp For information about the HP All in One see HP All in One overview on page 5 Find more information on page 9 Connection information on page 11 How do I on page 27 Load originals and load paper on page 29 Print from your computer on page 43 Use the photo features on page 63 Use the scan features on page 67 Use the copy features on page 71 Maintain the HP All in One on page 79 Shop for ink supplies on page 97 HP warranty and support on page 237 Technical information on page 243 HP Photosmart C4500 All in One series Help 3 HP Photosmart C4500 All in One series Help Chapter 1 4 HP Photosmart C4500 All in One series Help HP Photosmart C4500 All in One series Help 2 HP All in One overview Use the HP All in One to print documents or photos from your computer print photos directly from a memory card scan documents or photos or make copies HP papers that are specifically designed for the type of project you are printing produce the best results This section contains the following topics The HP All in One at a glance Control panel features Menu overview Use the HP Photosmart Software The HP All in One at a glance Label Description 1 On button 2 Wireless network indicator light and button 3 Control panel 4 Memory card slots 5 Input
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147. ely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product Errors 231 Troubleshooting 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Press down on the cartridge to release it and then pull it toward you out of the slot 1 Tri color print cartridge 2 Black print cartridge 5 Close the print cartridge door 6 Check to see if the error has been resolved If the error has been resolved then there is a problem with the black print cartridge If the error has not been resolved continue to the next step 7 Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the slot Chapter 13 232 Troubleshooting Troubleshooting 8 Remove the tri color print cartridge from the slot on the left Press down on the cartridge to release it and then pull it toward you out of the slot 9 Close the print cartridge door 10 Check to see if the error has been resolved If the error has been resolved then there is a problem with the tri color print cartridge If the error has not been resolved then there is a proble
148. emoved the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was removed from the product If this did not solve the issue try the next solution Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 34 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 45 Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Errors 209 Troubleshooting Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution Some inkjet products require a special kit called the HP Paper Feed Cleaning Kit to clean the paper feed rollers and resolve this issue To see if this affects your p
149. er make sure to enable it again 8 To test your network connection go to your computer and print a self test report to the HP All in One Related topics Network troubleshooting on page 109 Change the HP All in One from a USB connection to a network connection If you first install the HP All in One with a USB connection you can later change to a wireless network connection If you already understand how to connect to a network you can use the general directions below NOTE For optimal performance and security in your wireless network use an access point such as a wireless router to connect the HP All in One To change a USB connection to an integrated wireless WLAN 802 11 connection 1 Unplug the USB connection from the back of the product 2 Insert the product CD in the computer CD ROM drive 3 Follow the onscreen instructions for a wireless network installation 4 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers for the USB installation For more detailed instructions on connecting the HP All in One to a network see Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 12 Connect to a wireless ad hoc network on page 17 Manage your network settings You can manage network settings for the HP All in One through the HP All in One control panel This section contains the following topic
150. er in the input tray The following is a list of HP papers you can use for copying and printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the product HP Premium Photo Paper HP Premium Photo Papers are high quality glossy finish or soft gloss finish photo papers They look and feel like store processed photos and can be mounted under glass or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the product HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs for printing or copying photos from th
151. er type for printing 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area from the Paper Type drop down list select More 7 Select the type of paper that you have loaded and then click OK View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software Change the print settings for the current job 45 Print To view the print resolution 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper Type drop down list select the type of paper that you have loaded 7 In the Print Quality drop down list select the appropriate print quality setting for your project 8 Click the Reso
152. erify that they are fully inserted and locked in place Errors 229 Troubleshooting Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Chapter 13 230 Troubleshooting Troubleshooting 5 Reinsert the print
153. ers Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts NOTE After a copy or print job has started the paper width sensor can determine whether the paper is Letter A4 or a smaller size TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper or small size photo paper Load index cards Load envelopes Load other types of paper Load full size paper or small size photo paper You can load many types and sizes of paper into the input tray of the HP All in One Chapter 6 34 Load originals and load paper Load originals and load paper To load full size paper 1 Slide the paper width guide to its outermost position NOTE If you are using letter or A4 paper or smaller make sure the tray extender is open all the way When you use legal size paper leave the tray extender closed TIP Tap a stack of paper on a flat surface to align the edges Make sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges 2 Insert the stack of paper into the input tray wi
154. f before you unplug the power cord or turn off a power strip Chapter 11 96 Maintain the HP All in One Maintain the HP All in One 12 Shop for ink supplies For a list of print cartridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your product as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Su
155. f the lid and then push the lid away from the product until it comes off 2 Load the thick publication print side down on the right front corner of the glass TIP For more help on loading the thick publication refer to the engraved guides along the edge of the glass Chapter 6 30 Load originals and load paper Load originals and load paper 3 Place the lid over the thick publication while you are copying or scanning 4 When you finish copying or scanning replace the lid by inserting the tabs on the lid back into the appropriate slots of the product Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality If you use plain or photo paper the HP All in One can automatically detect the paper type and size If you use other types of paper change the paper type and size settings in the software Choose papers for printing and copying 31 Load originals and load paper This section contains the following topics Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo pap
156. f this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wireless connection make sure that the connection is active and the product is turned on For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer Chapter 13 148 Troubleshooting Troubleshooting Solution 5 To map the memory card to a network drive in windows Solution To map the network drive 1 Turn on the product 2 Print a network configuration page to get the name and IP address of the unit a Press Setup b Use the arrow keys to select Network c Press OK d Press Drive to view Network Settings e Press OK to print the network configuration page f Press OK until the main screen appears 3 Right click My Comp
157. feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original This is useful for reducing or enlarging an original For example Perform special copy jobs 75 Use the copy features If you enlarge a 10 x 15 cm 4 x 6 inch photo to make a borderless full size copy on letter or A4 paper some part of your photo will be cropped The Resize to Fit feature will enlarge the photo as much as possible to fit the page without cropping any part of your photo If the image or text on your original fills the entire sheet of paper with no margins you can use the Resize to Fit feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet NOTE In order to resize your original without changing the proportions or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper To resize a document from the control panel 1 Load paper in the input tray 2 Load your original print side down on the right front corner of the glass Chapter 10 76 Use the copy features Use the copy features 3 Press Settings The Settings menu appears 4 Press the button next to Size to select Resize to Fit 5 Press OK 6 Press the button next to Start Copy Black or Start Copy Color Stop copying To stop copying Press Cancel Stop copying 77 Use the copy feat
158. from the Maximum dpi drop down list For more information see Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The print quality setting was set too low If this did not solve the issue try the next solution Print quality troubleshooting 121 Troubleshooting Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Change the page orientation on page 46 Cause The photo image had odd hues printed near the bottom of the page Printouts have horizontal streaks or lines Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality setting Solution 3 If the print cartridge was dropped wait for it to recover Solution 4 Clean the print cartridge nozzles Solution 5 Check the print cartridges Solution 6 Replace the print cartridge Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see
159. from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray Chapter 13 108 Troubleshooting Troubleshooting To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the
160. from your software application you can change the page orientation in the Properties dialog box before printing To change the page orientation 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print Chapter 7 46 Print from your computer Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area do one of the following Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page Scale the document size The HP All in One allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list Change the sat
161. fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted in the appropriate slot on the product If this did not solve the issue try the next solution Chapter 13 146 Troubleshooting Troubleshooting Solution 3 Remove the additional memory card Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause You had inserted more than one memory card If this did not solve the issue try the next solution Solution 4 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred
162. g Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the memory card Solution 2 Print photos from the computer Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some of the files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software Cause No photos were found on the memory card File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file File format not supported Solution Open the file in another application and save it in a format that the HP software recognizes Cause The HP software did not recognize or support the file format of the image you are trying to open or save If the file exte
163. ge contacts These can damage the print cartridge or the product For more information see Clean the print cartridge contacts on page 89 Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solution Replace the print cartridges that are experiencing the problem If only one of the print cartridges is experiencing the problem you can also remove it and print using ink backup mode Errors 235 Troubleshooting NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Cause One or both of the print cartridges were having a problem Previously used genuine HP cartridge installed Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the display to continue HP recommends that you have an new print cartridge available to avoid printing delays NOTE Ink levels might not be available for the indicated print cartridges Cause The genuine HP ink cartridge was previously used in some other product Original HP ink depleted Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges ar
164. ght be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off CAUTION If the product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not in
165. guration page 21 A A4 paper load 34 access point connection 12 access point HW address 24 ad hoc network 14 addresses print 59 admin password 21 after the support period 239 align print cartridges 87 alignment failed 219 print cartridges 219 authentication type 23 B base station See access point connection best copy quality 73 blank copy 157 scan 151 booklet printing 55 borderless copies 13 x 18 cm 5 x 7 inch photo 74 borderless photos copy has borders 158 crop is wrong 157 print 50 brightness change in print 47 buttons control panel 6 C cancel copy 77 print job 61 scan 70 cancel button 6 carriage jam 159 stalled 165 Carriage stall 216 cartridge 87 cartridges See print cartridges channel wireless communication 22 choose paper 31 clean exterior 95 glass 95 lid backing 95 print cartridge contacts 89 print cartridge ink nozzle area 91 print cartridges 88 color dull 124 color tone change in print 47 communication mode 22 communication problems test failed 213 two way communication lost 214 computer to computer network 14 configuration page 802 11 wireless 21 general information 20 configuration source 21 connect wireless with access point 12 wireless without access point 12 connection problems device not found 212 HP All in One will not turn on 100 connection types supported printer sharing 11 control panel buttons 6 features 6 copy blank 157 borderless has borders 158 cancel
166. having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present Errors 199 Troubleshooting CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue
167. he display to scroll through the photos on your memory card until the photo you want to print appears Chapter 8 64 Use the photo features Photos 4 Optional Press Settings to change the print size borderless settings or number of copies When you are done press OK 5 Press the button next to Print on the display TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print button to add that photo to the print queue Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it To save photos 1 Insert your memory card into the appropriate slot on the product The software opens on your computer 2 Follow the onscreen prompts on your computer to save the photos to your computer NOTE Only images that were not previously saved are copied to your computer Save photos to your computer 65 Photos Chapter 8 66 Use the photo features Photos 9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos mag
168. he print cartridges on page 88 Replace the print cartridges on page 81 Align the print cartridges on page 87 Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One Chapter 11 94 Maintain the HP All in One Maintain the HP All in One TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP product For more information go to www shopping hp com accessories store printer This section contains the following topics Clean the exterior Clean the glass Clean the lid backing Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features To clean the glass 1 Turn off the product unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glas
169. heck the print cartridge Solution 1 Remove any extra pages or lines at the end of the document Solution Open the document file in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load full size paper or small size photo paper on page 34 Cause The product picked up two sheets of paper If this did not solve the issue try the next solution Print troubleshooting 143 Troubleshooting Solution 3 Check the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Cause The protective plastic tape was only partially removed from the print cartridge
170. her tab for the product with a copy number included such as HP Photosmart C4500 All in One series 2 5 Select the second instance of the product and repeat steps 2 through 4 6 Try to scan again Cause There might have been two instances of the product connected to the HP Solution Center If this did not solve the issue try the next solution Solution 5 Check the power supply Solution Check the power supply To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection 2 Power cord and adapter Errors 169 Troubleshooting 3 Power outlet 2 Make sure the product is turned on 3 If the product is not receiving electrical power connect it to another power outlet 4 Turn off the product and reset it by disconnecting the power cord 5 Wait 5 seconds and plug in the power cord 6 Turn on the product 7 Try to scan again Cause The product was not properly connected to a power supply or needed to be reset If this did not solve the issue try the next solution Solution 6 Check the USB connection between the product and the computer Solution Check the USB connection between the product and the computer To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2
171. hooting If this does not work it might help to restart your computer Some programs do not release memory when you close them Restarting your computer will clear the memory If this problem occurs frequently or if you encounter memory problems while using other programs you might need to add more memory to your computer See the user guide that came with your computer for more information Cause Too many programs were running on your computer Scanned image is blank Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automatically crop scanned pictures Scanned image has incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause Automatic cropping was changing the page layout Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause If you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 d
172. hould create a network name that is unique and easy for you to remember Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All in One directly to your computer for an ad hoc wireless network To connect the product 1 Insert the product Software CD in the computer CD ROM drive 2 Follow the instructions on the screen When you are prompted connect the product to the computer using the USB setup cable included in the box The product will attempt to connect to the network If the connection fails follow the prompts to correct the problem and then try again 3 When the setup is finished you will be prompted to disconnect the USB cable and test the wireless network connection Once the product connects successfully to the network install the software on each computer that will use the product over the network Related topics Print the wireless network test on page 19 Network troubleshooting on page 109 Connect to additional computers on a network on page 17 Connect to additional computers on a network You can connect the HP All in One to more than one computer on a small network of computers If the HP All in One is already connec
173. ht front corner of the glass 3 Press the button next to Start Copy Black or Start Copy Color to begin copying Make a copy 71 Use the copy features Change the copy settings for the current job You can customize the copy settings of the HP All in One to handle nearly any copy task This section contains the following topics Make multiple copies of the same original Change copy speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All in One or from the HP Photosmart Software This task explains how to set the number of copies from the control panel only NOTE For information on initiating copies from the software see the software portion of the HP Photosmart Software Help To make multiple copies of an original from the control panel 1 Load paper in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press Settings The Settings menu appears Chapter 10 72 Use the copy features Use the copy features 4 Press the button next to Copies to increase the number of copies When you reach the maximum the setting returns to 1 copy 5 Press OK 6 Press the button next to Start Copy Black or Start Copy Color In this example the product makes six copies of the original 10 x 15 cm 4 x 6 inch photo Change copy speed or quality The HP All in One provides three options in
174. idge Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that are compatible If it appears that you are using the correct print cartridges proceed to the next solution For more information see Replace the print cartridges on page 81 Cause The indicated print cartridges were not compatible with the product If this did not solve the issue try the next solution Solution 2 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause The print cartridges were not intended for use in this product Print cartridge is not intended for use in this product Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was not intended for use in this product Print cartridges in wrong slot Solution Remove and reinsert the print cartridges and v
175. idge calibration page and then scan it Cause The product experienced an error and had to be reset If this did not solve the issue try the next solution Solution 7 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Need alignment or alignment failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Incorrect type of paper is loaded in the input tray Solution 2 Make sure the protective tape is removed from the print cartridges Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defective Solution 1 Incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment f
176. if necessary for the other print cartridge 11 Gently close the print cartridge door and plug the power cord into the back of the product Related topics Clean the area around the ink nozzles on page 91 Replace the print cartridges on page 81 Clean the area around the ink nozzles If the product is used in a dusty environment a small amount of debris might accumulate inside the product This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the product Make sure you have the following materials available Work with print cartridges 91 Maintain the HP All in One Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections
177. inal to fit on the paper Solution 1 Use Resize to Fit to enlarge the photo Solution If you want to enlarge a photo to fit a full size page without cropping the edges use Resize to Fit For more information see Resize an original to fit onto letter or A4 paper on page 75 Cause The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original If this did not solve the issue try the next solution Solution 2 Use Resize to Fit to reduce the original to fit on the paper Solution If your original is larger than the paper in the input tray use the Resize to Fit feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 75 Cause The original was larger than the paper in the input tray The printout is blank Solution Load the original print side down on the right front corner of the glass as shown below Copy troubleshooting 157 Troubleshooting Cause The original was placed incorrectly on the glass A borderless copy has white space around the edges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Scan resize an
178. ing to the complexity of the document and model Maximum copy enlargement ranging from 200 400 depends on model Maximum copy reduction ranging from 25 50 depends on model Scan specifications Image editor included Integrated OCR software automatically converts scanned text to editable text if installed Twain compliant software interface Resolution up to 4800 x 4800 ppi optical depends on model 19200 ppi enhanced software For more information about ppi resolution see the scanner software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 45 Print cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections
179. inting from Notepad to see if the issue is the software application or the driver To print from Notepad a On the Windows taskbar click Start and then click Programs or All Programs b Click Accessories and then click Notepad Errors 185 Troubleshooting c Type a few characters of text into Notepad d Click File and then click Print 4 If printing is successful from Notepad but not the software application contact the manufacturer of that application for support Cause The software application failed or could not interface with the print driver Product might not be correctly installed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause The product had to be reset If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the p
180. ion to solve these print quality problems Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Print quality troubleshooting 115 Troubleshooting Paper is not picked up from the input tray The text edges are jagged Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Try the following solutions if the colors appear wrong inaccurate or bleed into each other Solution 1 Make sure you are using genuine HP print cartridges Solution 2 Make sure paper is loaded correctly in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in i
181. it into the right slot Work with print cartridges 83 Maintain the HP All in One 7 Close the print cartridge door 8 When prompted press OK The product prints a print cartridge alignment page NOTE If you have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 9 Load the page print side down on the right front corner of the glass and then press OK to scan the page 10 When the On button stops flashing the alignment is complete Remove the alignment page and recycle or discard it Related topics Align the print cartridges on page 87 Use a photo print cartridge on page 84 Use the print cartridge protector on page 84 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used Related topics Replace the print c
182. king station for a laptop disconnect the cable from the docking station and connect it directly to the computer If the USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnec
183. l software 108 removing ink from skin and clothing 85 replace print cartridges 81 reports print cartridges 87 self test 94 reprint menu 7 reprint button 7 resolution print 46 restore network defaults 19 RJ 45 plug 24 25 S saturation change in print 47 save photos to computer 65 scan blank 151 cancel 70 crop incorrect 151 documents 67 68 edit image 69 fails 150 166 features 67 halts 149 menu 7 page layout incorrect 151 photos 67 68 scan specifications 244 stop 70 text appears as dotted lines 151 text format incorrect 152 text incorrect 152 troubleshooting 149 scan button 7 scan glass clean 95 security network WEP key 13 16 17 22 23 troubleshoot 16 self test report 94 set print options 44 48 settings menu 7 network 18 restore defaults 19 sharing 17 ship your product 240 signal strength 22 Smart Key 13 smeared ink 116 software application print from 43 software installation reinstall 108 uninstall 108 speed copy 73 print 46 SSID troubleshoot 109 wireless setting 22 start black 7 start color 7 status network 20 stop copy 77 print job 61 scan 70 subnet mask 21 support contact 238 support process 237 system requirements 243 T T shirt transfers See iron on transfers technical information copy specifications 244 paper specifications 243 print specifications 244 scan specifications 244 system requirements 243 telephone numbers support 238 text cut off 141 dotted lines on sc
184. le power source 1 Make sure that you are using the power cord provided with the product 2 If the product is connected to a computer make sure the computer has a grounded three prong power plug 3 Make sure the power cord is firmly connected to both the product and the power adaptor 4 Plug the power cord directly into a power outlet 1 Power connection 2 Power cord and adaptor 3 Power outlet 5 Try to print from your computer If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product 6 If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There might not be sufficient voltage for the product If this did not solve the issue try the next solution Errors 161 Troubleshooting Solution 5 Print a self test report Solution Print a self test report to see if the product can print To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing
185. lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Clean the Print Cartridges Chapter 11 88 Maintain the HP All in One Maintain the HP All in One 6 Follow the prompts until you are satisfied with the quality of the output and then click Done 7 Follow the prompts until you are satisfied with the quality of the output and then click Done There are three stages of cleaning Each stage lasts from one to two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge Related topics
186. lution button to view the print resolution dpi for the paper type and print quality combination you selected Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper Type drop down list select the type of paper that you have loaded 7 In the Print Quality drop down list select the appropriate quality setting for your project NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation
187. lve the issue try the next solution Solution 3 Check if your network name SSID is at the bottom of the SSID list Solution Press the down arrow to scroll to the bottom of the list Infrastructure entries are listed first ad hoc last Cause Your network name SSID was at the bottom of the SSID list that was displayed when you installed the product on a wireless network If this did not solve the issue try the next solution Solution 4 Unplug the Ethernet cable Solution When an Ethernet cable is plugged into the product the wireless radio turns off Unplug the Ethernet cable Cause An Ethernet cable was connected to the product Chapter 13 110 Troubleshooting Troubleshooting Weak signal Solution In order to establish a good signal between the product and the wireless router you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination If your computer or wireless router and the product are placed far apart move them closer together If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the product and the computer or wireless router If a cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference If your computer or wireless router is near
188. m with both print cartridges 11 Open the print cartridge door and reinsert the tri color print cartridge by sliding it forward into the slot on the left Then push the print cartridge forward until it clicks into the slot 12 Close the print cartridge door Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product Errors 233 Troubleshooting 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored co
189. mall size photo paper on page 34 Cause The product was out of paper Print troubleshooting 133 Troubleshooting If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status In the HP Solution Center click the Status tab Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solu
190. mputer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm product was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Additional warranty options 239 HP warranty and support HP Quick Exchange Service Japan For instructions on how to pack your product for exchange see Pack the HP All in One on page 241 HP Korea customer support Prepare the product for shipment If after contacting HP support or returning to the point of purchase you are requested to send the product in for service make sure you remove and keep the following items before returning your product Chapter 14 240 HP warranty and support HP warranty and support The print cartridges The power cord USB cable and any other cable connected to the HP All in One Any paper loaded in the input tray Any originals loaded i
191. n also be accessed using the HP Photosmart software To access the device serial number from the software on the Windows taskbar click Start gt All Programs gt HP gt HP Solution Center On the Help page click Technical information under Tools 5 Call HP support Be near the product when you call Related topics Print a self test report on page 94 HP support by phone For a list of support phone numbers see the printed documentation that came with the product This section contains the following topics Phone support period Chapter 14 238 HP warranty and support HP warranty and support Placing a call After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information Model number located on the label on the front of the product Serial number located on the back or bottom of the product Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your co
192. n is used along with shared key authentication using the same key for both authentication and encryption A network using server based WPA PSK authentication provides significantly stronger security and is supported in most wireless access points and wireless routers The access point or router verifies the identity of a user or product requesting access to the network before granting that access Several different authentication protocols might be used on an authentication server Encryption The type of encryption in use on the network None No encryption is in use 64 bit WEP A 5 character or 10 hex digit WEP key is in use 128 bit WEP A 13 character or 26 hex digit WEP key is in use WPA AES Advanced Encryption Standard encryption is in use This is an encryption algorithm for securing sensitive but unclassified material by US Government agencies WPA TKIP Temporal Key Integrity Protocol an advanced encryption protocol is in use Automatic AES or TKIP is in use Not applicable This parameter does not apply to this network type WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another This security method is common on wireless networks continued Network connection 23 Connection information Parameter Description Access Point HW Address The hardware address of the wireless router o
193. n the HP All in One To remove print cartridges before shipment 1 Turn on the product and wait until the print carriage is idle and silent If the product will not turn on skip this step and go to step 2 2 Open the print cartridge door 3 Remove the print cartridges from their slots NOTE If the product does not turn on you can unplug the power cord and then manually slide the print carriage to the right to remove the print cartridges 4 Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the product unless the HP customer support call agent instructs you to 5 Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side NOTE Make sure the scanner is idle and has returned to its parked position before turning off the product 6 Press the On button to turn off the product Pack the HP All in One Complete the following steps once you have removed the print cartridges turned off the product and unplugged it To pack the product 1 If available pack the product for shipment by using the original packing materials or the packaging materials that came with your exchange product Pack the HP All in One 241 HP warranty and support If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper pa
194. n when there is no memory card inserted in the HP All in One Quality Size Copies Wireless Menu The following options are available when you press the Wireless button Enable Wireless Wireless Settings Signal Strength Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Chapter 2 8 HP All in One overview HP All in One overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Start Here guide The Start Here guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Start Here guide in order If you have problems during setup check the Start Here guide for troubleshooting information or see Troubleshooting on page 99 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including ste
195. nal error and communications failure patch Solution 11 Check the USB chipset and controller Solution 12 Uninstall and then reinstall the software Solution 1 Verify if the software is installed correctly Solution Verify that the software was installed correctly Open the HP Solution Center and verify that all the icons are present If the appropriate buttons for your product such as Make Copies do not appear your installation might not be complete and you might need to uninstall and then reinstall the software Do not simply delete the application files from your hard drive Make sure to remove them properly using the uninstall utility provided with the software To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive
196. nd that you are using a supported operating system For more information see the Readme file Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then turn it on again If you are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Setup troubleshooting 103 Troubleshooting Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn off the product and then turn it on again After you check the connections try restarting your computer Turn off the product and then turn it on again If necessary remove and then install the software you installed with the product again For more information see Uninstall and reinstall the software on page 108 tart For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product and computer were not communicating with each other When I insert the CD ROM into my computer s
197. nd the computer Chapter 13 182 Troubleshooting Troubleshooting After reconnecting the USB cable the product should start printing the jobs in queue NOTE If you are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer 5 If the product does not start printing automatically start another print job Cause The USB cable needed to be disconnected If this did not solve the issue try the next solution Solution 4 Verify that the product is set as the default printer Solution Check to make sure the product is set as the default printer and it is using the correct printer driver To verify that the product is set as the default printer 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Make sure the correct product is set as the default printer The default printer has a check mark in a black circle next to it 3 If the wrong product is set as the default printer right click the correct product and select Set as Default To verify the print driver 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click
198. nd then try the USB connection again To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard Verify that the USB cable is 3 meters 9 8 feet or less in length If you have several USB devices attached to your computer you might want to unplug the other devices during the installation 2 Unplug the product power cord and then plug it in again 3 Verify that the USB cable and power cord are plugged in Setup troubleshooting 107 Troubleshooting 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause The USB connection between the product and the computer failed The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C4500 series and then clicking Product Registration Cause The registration screen did not launch automatically Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files
199. ndard USB cable Solution 3 Install the HP Photosmart Software Solution 4 Start the HP Photosmart Software Solution 1 Turn on your computer Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Solution 2 Connect your computer to the product with a standard USB cable Solution Connect your computer to the product with a standard USB cable For more information see the Start Here guide Cause Your computer was not connected to the product by a USB cable If this did not solve the issue try the next solution Solution 3 Install the HP Photosmart Software Solution Insert the HP Photosmart installation CD and install the software For more information see the Start Here guide Cause The HP Photosmart software might not have been installed If this did not solve the issue try the next solution Solution 4 Start the HP Photosmart Software Solution Start the software you installed with the product and try scanning again Cause The HP Photosmart Software was installed but was not running Scan fails because of insufficient computer memory Solution Close all programs that are not in use This includes programs that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan Chapter 13 150 Troubleshooting Troubles
200. ndicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot More information about using a USB hub Verify that the USB hub is a powered hub and the power adapter is plugged in Some powered hubs do not include the power adapter as a standard item The hub must be plugged into a power source Some hubs cannot handle more than four full power USB devices You can connect a maximum of five hubs to the system If the product has trouble with a hub when the hubs are connected together or there are more than four devices on the hub connect the product to the hub that is directly connected to the computer unless there are known issues Cause There was a compatibility issue with USB chipsets installed on the computer If this did not solve the issue try the next solution Solution 12 Uninstall and then reinstall the software Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product a Make sure the product is turned on b Press the On button to turn off the product Chapter 13 178 Troubleshooting Troubleshooting c Disconnect the power cord from the back of the product d Reconnect the power co
201. ned off properly The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch Two way communication lost Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below Chapter 13 214 Troubleshooting Troubleshooting Cause The product was not connected to the computer Print cartridge messages The following is a list of print cartridge error messages Low on ink Carriage stall Need alignment or alignment failed Print cartridges incorrectly installed Non
202. ner of the glass Chapter 9 68 Use the scan features Scan NOTE Ensure that there are no memory cards inserted in the memory card slots on the product 2 Press the button next to Scan Reprint 3 Press the button next to Scan to PC NOTE If the product is network connected a list of available computers appears Select the computer to which you want to transfer the scan and then continue to the next step A preview image of the scan appears on your computer where you can edit it Any edits that you make apply to the current scan session only The HP Photosmart Software has many tools that you can use to edit your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone and saturation You can also crop straighten rotate or resize the image 4 Follow the onscreen prompts to save the scan to your computer Edit a scanned image You can edit a scanned image such as a photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation Related topics Use the HP Photosmart Software on page 8 Edit a scanned document You can edit a scanned document using your Optical Character Recognition OCR software Scanning text using OCR software enables you to bring the content of magazine articles books and other printed matter into your f
203. ng again after the computer has restarted 5 Check the print queue again to make sure it is clear and then try to print again If the print queue is not clear or if it is clear but jobs are still failing to print proceed to the next solution Cause The print queue needed to be manually cleared If this did not solve the issue try the next solution Solution 7 Stop and restart the print spooler Solution Restart the print spooler To stop and restart the print spooler 1 On the Windows taskbar click Start and then click Control Panel 2 Double click Administrative Tools and then double click Services 3 Scroll down the list and click Print Spooler and then click Stop to stop the service 4 Click Start to restart the service and then click OK 5 Restart the computer and try printing again after the computer has restarted Cause The print spooler needed to be restarted If this did not solve the issue try the next solution Solution 8 Verify whether the software application has a problem Solution Verify whether the software application is the problem To verify the software application 1 Close the software application and reopen it 2 Try to print again from the software application NOTE The printer might not support printing from a DOS application Determine if the software application is Windows based or DOS based by checking the system requirements of the application 3 Try pr
204. ng up Slide the stack of envelopes forward until it stops TIP To avoid paper jams tuck the flap inside each envelope 4 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide Related topics Print a group of addresses on labels or envelopes on page 59 Load other types of paper The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print Load paper 39 Load originals and load paper HP Premium Inkjet Transparency Film Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE The HP All in One cannot automatically detect the paper type For best results set the paper type to transparency film in the software before printing onto transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting C
205. ng up the product it does not print Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Make sure the print cartridges are installed Make sure you have paper loaded in the input tray Make sure that the product does not have a paper jam Check that the print carriage is not jammed Open the front access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again Print a test page to see if the product can print and is communicating with the computer For more information see Print a self test report on page 94 Make sure that the print queue is not paused If it is choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Make sure your computer is USB ready a
206. nication problems between the product and the USB controller caused this error to occur This might be caused by an incomplete installation a USB cable longer than 3 meters 9 8 feet in length or a defective USB cable If this did not solve the issue try the next solution Solution 3 Verify if the Digital Imaging Monitor is running Solution Verify that the Digital Imaging Monitor is running To check that the Digital Imaging Monitor is running 1 Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time 2 If the Digital Imaging Monitor icon is not present restart the computer 3 After the computer restarts try to scan again Cause The Digital Imaging Monitor was not running If this did not solve the issue try the next solution Chapter 13 168 Troubleshooting Troubleshooting Solution 4 Check the status of the product in the HP Solution Center Solution Check the status of the product in the HP Solution Center To check the status of the product 1 On the Windows taskbar click Start Programs or All Programs HP HP Solution Center 2 Verify that the product is listed in the Select Device area or that the appropriate tab is selected 3 Click Status If the product is working properly a message appears indicating your product is ready 4 If you receive a Disconnected error message then check whether there is another instance or anot
207. nk backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print cartridges Solution 1 Make sure you are using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded correctly in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the print head during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Chapter 13 116 Troubleshooting Troubleshooting Fo
208. nly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical Printing Produce draft quality printouts quickly Chapter 7 48 Print from your computer Print Presentation Printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages with the HP All in One manually This section contains the following topics Create printing shortcuts Delete printing shortcuts Related topics Print a borderless image on page 50 Print a photo on photo paper on page 51 Print on transparencies on page 58 Print on both sides of the page on page 53 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transpa
209. not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 80 Print a self test report on page 94 Clean the print cartridges on page 88 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 5 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode Check to see if your print cartridge is still under warranty and end of warranty date has not been reached If the end of warranty date has been reached purchase a new print cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Chapter 13 120 Troubleshooting Troubleshooting The printout has a horizontal band of distortion near the bo
210. nsert the print cartridges Solution 4 Contact HP support Errors 223 Troubleshooting Solution 1 Insert the print cartridges Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges For more information see Clean the print cartridge contacts on page 89 Cause The print cartridge was missing If this did not solve the issue try the next solution Solution 2 Remove the tape from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution Solution 3 Remove and reinsert the print cartridges Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully Chapter 13 224 Troubleshooting Troubleshooting inserted and locked in pla
211. nsion indicates it is a supported file type the file might be corrupted Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the product The product software only recognizes JPG and TIF images Errors 203 Troubleshooting File corrupted Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some of the files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera C
212. nt to delete 6 Click Delete The printing shortcut is removed from the list NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addition to supporting standard print jobs the HP All in One can perform special jobs such as printing borderless images iron on transfers and posters This section contains the following topics Print a borderless image Print a photo on photo paper Print using Maximum dpi Print on both sides of the page Print a multiple page document as a booklet Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch photo paper TIP For the best results use HP Premium Photo Papers or HP Premium Plus Photo Papers to print your photos To print a borderless image 1 Remove all paper from the input tray 2 Place the photo paper print side down on the right side of the input tray Chapter 7 50 Print from your computer Print 3 On the File menu in your software application click Print 4 Make sure the product is the selecte
213. nt to restore the network defaults Turn the wireless radio on and off The wireless radio is off by default but when you install the software and connect the HP All in One to the network the wireless radio is turned on automatically The blue light on the front of the HP All in One indicates that the wireless radio is on In order to stay connected to a wireless network the radio must stay on However if the HP All in One is connected directly to a computer with a USB connection the radio is not used In this case you might want to turn the radio off To turn the wireless radio on and off 1 Press the Wireless button on the product 2 Press the button next to the down arrow on the display until Turn Radio On or Turn Radio Off is highlighted and then press OK Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful If an issue is detected a recommendation on how to correct the issue will be included on the printed report You can print the wireless network test at any time Network connection 19 Connection information To print the wireless test report 1 Press the Wireless button on the product 2 Press the button next to the down arrow on the display until Wireless Network Test is highlighted and then press OK The Wireless Network Test prints Related topics Network troubleshooting on page 109 Network configuration p
214. ntacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket Chapter 13 234 Troubleshooting Troubleshooting 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts on the print cartridges that are experiencing the problem Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges CAUTION Do not use platen cleaners or alcohol to clean the print cartrid
215. nter 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Perform special print jobs 57 Print 5 Click the Advanced tab 6 In the Layout Options area select Front to Back in the Page Order option NOTE If you set your document to print on both sides of the page the Front to Back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Print dialog box NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original To reverse an image for iron on transfers 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Features tab 5 In the Paper Type drop down list click More and then select HP Iron on Transfer from the list 6 If the selected size is
216. o on your computer However an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point To set up the HP All in One on a wireless ad hoc network you need to do the following See this section First collect all of the required materials What you need for an ad hoc network on page 15 Next prepare your computer by creating a network profile Create a network profile for a Windows Vista or Windows XP computer on page 15 Create a network profile for other operating systems on page 16 Finally install the software and connect to the appropriate network profile Connect to a wireless ad hoc network on page 17 What you need for an ad hoc network To connect the HP All in One to a Windows computer with an ad hoc connection the computer must have a wireless network adapter and an ad hoc profile Create a network profile for a Windows Vista or Windows XP computer Prepare your computer for an ad hoc connection by creating a network profile To create a network profile NOTE The product comes configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new network profile on your computer as described here 1 In the Control Panel double click Network Connections 2 On the Network Conn
217. o prevent TSR programs and services from starting up Setup troubleshooting 105 Troubleshooting To turn off programs that run in the background a On the Windows taskbar click Start b Depending on your operating system do one of the following In Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue In Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears c Click the General tab d Click Selective Startup e If there is a check mark next to Load Startup Items click the check mark to remove it f Click the Services tab and select the Hide All Microsoft Services box g Click Disable all h Click Apply and then click Close NOTE If you receive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes i Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears j Click the check box next to Do not show this message again 4 Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a On the Windows taskbar click Start click Programs or All Programs and then click Acce
218. of the HP Web site are available in English only Recommended papers for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Depending on your country region some of these papers might not be available HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Photo Greeting Cards HP Premium Photo Cards and HP Note Cards HP Photo Greeting Cards Glossy or Matte HP Premium Photo Cards and HP Note Cards enable you to make your own greeting cards HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel To order HP papers and other supplies go to ww
219. ographs When you select the Maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP All in One will print Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space NOTE If a photo print cartridge is also installed the print quality is enhanced A photo print cartridge can be purchased separately if it is not included with the HP All in One To print in Maximum dpi mode 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 6 In the Features area select the Enable maximum dpi setting check box 7 Click the Features tab 8 In the Paper Type drop down list click More and then select the appropriate paper type 9 In the Print Quality drop down list click Maximum dpi NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution 10 Select any other print settings that you want and then click OK Related topics Use a photo print cartridge on page 84 Print on both sides of the page You can print two sided page
220. olbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topics Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation brightness or color tone Preview your print job Set the paper size The Size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences
221. ollow the prompts on the computer screen to install the software 6 Try using the product again Cause The software needed to be completely uninstalled and reinstalled Unable to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Print a test page Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cable Solution 4 Verify that the product is set as the default printer Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manually Solution 7 Stop and restart the print spooler Solution 8 Verify whether the software application has a problem Solution 1 Print a test page Solution Print a test page to see if the product can print and is communicating with the computer To print a test page 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Right click the icon for your product and then click Properties 3 On the General tab click Print Test Page The product should print a test page If the
222. olution 1 Check the printer margins Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Chapter 13 140 Troubleshooting Troubleshooting Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper
223. om the computer Otherwise you will need to retake any photos you might have lost Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Card is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted Errors 207 Troubleshooting Paper messages The following is a list of paper related error messages Paper upside down Paper orientation error Cannot load paper from input tray Ink is drying Out of paper Paper jam or misfeed Paper mismatch Wrong paper width Paper upside down Solution Load paper in the input tray print side down Cause Paper in the input tray was upside down Paper orientation error Solution Insert paper into the input tray with the short edge forward and the print side down Slide the paper forward until it stops Cause Paper in the input tray was in landscap
224. ommunication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below Chapter 13 212 Troubleshooting Troubleshooting Cause The USB cable was not plugged in properly Communication test failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below Errors 213 Troubleshooting Cause The product was not connected to the computer Improper shutdown Solution Press the On button to turn the product on and off Cause The last time the product was used it was not tur
225. on 3 Clean the rollers Solution Clean the rollers Make sure you have the following materials available A lint free cloth or any soft material that will not come apart or leave fibers Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges To clean the rollers 1 Turn off the product and remove the power cord 2 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it 4 Clean the rubber rollers to remove any dust or dirt buildup 5 Replace the rear door Gently push the door forward until it snaps into place 6 Plug the power cord back in and turn on the product 7 Try to print again Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Chapter 13 130 Troubleshooting Troubleshooting Solution 4 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly The text edges a
226. on page 46 Choose papers for printing and copying on page 31 Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Clean or replace the print cartridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 80 Print a self test report on page 94 Clean the print cartridges on page 88 Cause The print cartridges needed to be cleaned or there was insufficient ink Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Chapter 13 118 Troubleshooting Troubleshooting Solution 1 Check the print set
227. one of the memory cards You can use only one memory card at a time For more information see Insert a memory card on page 63 Cause You had inserted more than one memory card The product does not read the memory card Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert the memory card properly Solution 2 Insert the memory card fully into the appropriate slot on the product Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution Solution 2 Insert the memory card fully into the appropriate slot on the product Solution Make sure you
228. options in Japan see HP Quick Exchange Service Japan on page 240 If you need to contact HP support do the following before you call 1 Make sure that a The product is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset the product a Turn off the product by pressing the On button b Unplug the power cord from the back of the product c Plug the power cord back into the product d Turn on the product by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the product 4 If you are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the product as it appears on the control panel available b Print a self test report c Make a color copy to have available as a sample printout d Be prepared to describe your problem in detail e Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the product The serial number is the 10 character code in the upper left corner of the sticker NOTE The device serial number ca
229. or gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product hebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sitt
230. orce paper too far forward in the input tray Use paper types that are recommended for the product Chapter 6 40 Load originals and load paper Load originals and load paper Related topics Clear paper jams on page 114 Avoid paper jams 41 Load originals and load paper Chapter 6 42 Load originals and load paper Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print settings Printing shortcuts Perform special print jobs Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 If you need to change settings click the button that opens the P
231. ou open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product Work with print cartridges 89 Maintain the HP All in One 3 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product 4 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the product for more than 30 minutes 5 Inspect the print cartridge contacts for ink and debris buildup 6 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 7 Hold the print cartridge by its sides 8 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 9 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place Chapter 11 90 Maintain the HP All in One Maintain the HP All in One 10 Repeat
232. ower cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip Chapter 13 186 Troubleshooting Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 2 Make sure the product is turned on 3 If the product is not receiving electrical power connect it to another power outlet 4 Turn off the product and reset it by disconnecting the power cord 5 Wait 5 seconds and plug in the power cord 6 Turn on the product 7 Try to scan again To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into a USB port on your computer Errors 187 Troubleshooting 3 Try to scan again If the scan fails continue to the next step 4 Do one of the following depending upon how the product is connected to the computer If the USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer If the USB cable is connected to a doc
233. ox next to Do not show this message again 4 Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a On the Windows taskbar click Start click Programs or All Programs and then click Accessories b Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete c Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use d After selecting the components to remove click OK Chapter 13 180 Troubleshooting Troubleshooting 5 Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically NOTE If the installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b F
234. p by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart animations The HP Photosmart animations located in the relevant sections of the onscreen Help show you how to complete key tasks on the HP All in One You will learn how to load paper insert a memory card replace the print cartridges and scan originals Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One The How Do I section provides links so you can quickly find information on performing common tasks The HP All in One overview section provides general information about the main features of the HP All in One The Troubleshooting section provides information about resolving errors you might encounter with the HP All in One Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information Find more information 9 Find more information Chapter 3 10 Find more information Find more information 4 Connection information The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also connect the HP All in One
235. pi in black and white Scan troubleshooting 151 Troubleshooting If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Adjust the brightness in the software Solution 2 Clean the glass and lid Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original Cause The brightness was not set correctly If this did not solve the issue try the next solution Solution 2 Clean the glass and lid Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back
236. plain white paper into the input tray and then try the alignment again 2 In the HP Solution Center click Settings Work with print cartridges 87 Maintain the HP All in One 3 In the Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Print Cartridges 6 When prompted ensure plain white letter or A4 paper is loaded in the input tray then press the button next to OK NOTE If you have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again The product prints a print cartridge alignment sheet 7 Load the page print side down on the right front corner of the glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed Recycle or discard the page Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the
237. pov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb rn ch m st ur en ch k recyklaci vyslou il ch elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete vyslou il za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sted p en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug kan du kontakte kommunen det lokale renovationsv sen eller den forretning hvor du k bte produktet Afvoer van afgedankte apparatuur do
238. pplies To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 97 Shop for ink supplies Chapter 12 98 Shop for ink supplies Shop for ink supplies 13 Troubleshooting This section contains the following topics View the Readme file Setup troubleshooting Network troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems You can access the Readme file by clicking Start pointing to Programs or All Programs pointing to HP poin
239. problem A sample of the ink test area of the report is shown below 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges If the black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot If the product can print a self test report and can print from the computer if applicable then there is no need to follow the remaining solutions as the error message might be false Cause The error was false If this did not solve the issue try the next solution Solution 6 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product To reset the product 1 Remove all paper loaded in the input tray 2 Make sure that the product is turned on and remove the USB cable from the back of the product Chapter 13 162 Troubleshooting Troubleshooting 3 Open the print cartridge door The print carriage should move to the far right side of the product 4 Remove the print cartridges and keep them aside
240. ps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Related topics Clean the print cartridges on page 88 Work with print cartridges 93 Maintain the HP All in One Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your product including your print cartridges To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges If the black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot Related topics Clean t
241. puter before reinstalling it To uninstall the software completely a On the Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program c Remove all the items that are related to the HP Photosmart Software CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Go to C Program Files HP or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Go to C WINDOWS and rename the twain_32 folder to twain_32 old 3 Turn off programs that run in the background NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility t
242. r click the Status tab Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper j
243. r access point on the network to which the HP All in One is connected MAC address The unique MAC Media Access Control hardware address of the access point Not applicable This parameter does not apply to this network type Total Packets transmitted The number of packets transmitted by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packets Each packet contains the destination address as well as the data Total Packets received The number of packets received by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off Network glossary access point A network router that has wireless capability ASCII American Standard Code for Information Interchange The standard for numbers used by computers to represent all the uppercase and lowercase Latin letters numbers punctuation etc AutoIP A feature of the installation software which determines the configuration parameters of devices on the network DHCP Dynamic Host Configuration Protocol A server on the network that supplies configuration parameters to devices on the network On small networks this could be a router DNS Domain Name Service When you use the Web or send an e mail message you use a domain name to do it For example the URL h
244. r more information see Load paper on page 34 Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 32 Information on paper on page 115 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check to see if the product is in ink backup mode Solution Check to see if the the product is printing in ink backup mode with only one print cartridge installed If the product is in ink backup mode text and photo quality will differ from those printed when using both print cartridges If you
245. rbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie tai kur galite i mesti atliekam perdirbti skirt rang kreipkit s atitinkam vietos tarnyb nam kio atliek i ve imo tarnyb arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem
246. rd to the back of the product e Press the On button to turn on the product 2 Uninstall the software completely NOTE It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it To uninstall the software completely a On the Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program c Remove all the items that are related to the HP Photosmart Software CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Go to C Program Files HP or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Go to C WINDOWS and rename the twain_32 folder to twain_32 old 3 Turn off programs that run in the background NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the
247. re jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough Solution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridges Solution 1 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon TrueType icon OpenType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 2 Align the print cartridges Solution Align the print cartridges For more information see Align the print cartridges on page 87 Cause The print cartridges needed to be aligned Print troubleshooting Use this section to solve these printing problems Print troubleshooting 131 Troubleshooting Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out whil
248. rency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7 Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use To delete a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer Printing shortcuts 49 Print 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 In the Printing Shortcuts list click the printing shortcut that you wa
249. rmation from copy 155 text from scan 152 N network connection type 20 interface card 13 name 22 256 Index restore settings 19 security 16 status 20 upgrade 18 network configuration page 20 normal copy quality 73 number of copies copy 72 O on button 6 order ink supplies 97 print cartridges 97 out of paper 208 overheads print 58 P page order 57 paper choose 31 feed fails 129 incompatible types 34 jam 164 211 jams 40 114 load 34 misfeed 211 out of 208 recommended sizes for printing 44 recommended types 32 33 size incorrect 212 specifications 243 tips 115 type incorrect 212 width incorrect 212 paper type 45 password Embedded Web Server 21 peer to peer network 14 phone numbers support 238 phone support 238 phone support period period for support 239 photo paper load 34 specifications 243 photos edit scanned 69 ink sprays 144 missing 203 photo print cartridge 84 print borderless 50 print on photo paper 51 poor fax printout quality 118 poor printout quality 116 portrait orientation 46 posters 59 preview print job 47 print 2 or 4 pages on 1 56 addresses 59 blank printout 143 booklet 55 borderless fails 133 borderless photos 50 both sides of page 53 cancel job 61 correct order 57 distorted printout 121 envelopes 59 envelopes print incorrectly 132 faded 124 from computer 43 from software application 43 iron on transfers 58 labels 59 margins incorrect 140 141 meaningless characters
250. roduct go to www hp com support Search for HP Paper Feed Cleaning Kit for more information about this kit and to check whether it is required for your product Cause The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit If this did not solve the issue try the next solution Solution 5 Clean the rollers Solution Clean the rollers Make sure you have the following materials available Lint free cloth or any soft material that will not come apart or leave fibers Distilled filtered or bottled water To clean the rollers 1 Turn off the product and remove the power cord 2 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it 4 Clean the rubber rollers to remove any dust or dirt buildup 5 Replace the rear door Gently push the door forward until it snaps into place 6 Plug the power cord back in and turn on the product 7 Try to print again Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support
251. roperties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Print from a software application 43 Print Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you click the Print button in the to
252. rse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente Si desea informaci n adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Od
253. rtridges every time a new print cartridge is installed You can also align the print cartridges at any time from the software you installed with the product to help resolve print quality issues Aligning the print cartridges ensures high quality output NOTE If you remove and reinstall the same print cartridge the product will not prompt you to align the print cartridges The product remembers the alignment values for that print cartridge so you do not need to realign the print cartridges To align newly installed print cartridges 1 When prompted ensure plain white letter or A4 paper is loaded in the input tray then press the button next to OK NOTE If you have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again The product prints a test page aligns the print cartridges and calibrates the printer 2 Load the page print side down on the right front corner of the glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed Recycle or discard the page To align the print cartridges from the HP Photosmart Software 1 Load letter or A4 unused plain white paper into the input tray NOTE If you have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused
254. s Change basic network settings from the control panel Network configuration page definitions Change basic network settings from the control panel The HP All in One control panel enables you to perform a variety of network management tasks This includes printing the network settings restoring the network defaults turning the wireless radio on and off and printing a wireless network test This section contains the following topics Chapter 4 18 Connection information Connection information Print network settings Restore network defaults Turn the wireless radio on and off Print the wireless network test Print network settings You can print a network configuration page to see network settings such as the IP address communication mode and network name SSID To print the network configuration page 1 Press the Wireless button on the product 2 Press the button next to the down arrow on the display until Print Network Configuration Page is highlighted and then press OK Related topics Network configuration page definitions on page 20 Restore network defaults You can reset the network settings to what they were when you purchased the HP All in One To restore network defaults 1 Press the Wireless button on the product 2 Press the button next to the down arrow on the display until Restore Network Defaults is highlighted and then press OK 3 Confirm that you wa
255. s cleaner CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the product 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the product Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the product unplug the power cord and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Clean the HP All in One 95 Maintain the HP All in One 3 Dry the backing with a dry soft lint free cloth CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol CAUTION Be careful not to spill alcohol on the glass or exterior of the product as this might damage it 5 Plug in the power cord and then turn on the product Turn off the HP All in One To avoid damaging the product you must properly shut it down by using the On button located on the product Wait until the On light turns of
256. s to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers To print a group of addresses on labels or envelopes 1 Print a test page on plain paper first 2 Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed 3 Load the labels or envelopes into the input tray CAUTION Do not use envelopes with clasps or windows They can get stuck in the rollers and cause paper jams 4 If you are printing on envelopes do the following a Display the print settings and click the Features tab b In the Resizing Options area click the appropriate envelope size in the Size list 5 Click OK and then click Print or OK in the Print dialog box Print a poster You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate where to trim the pages before taping them together Perform special print jobs 59 Print To print a poster 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the sel
257. s with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side Perform special print jobs 53 Print To print on both sides of the page 1 Load paper into the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper saving options area select Manual from the Two sided printing drop down list 7 For binding do one of the following For binding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document For binding on the side like a book or magazine click to clear the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document 5 3 1 8 Click OK and then click Print or OK in the Print dialog box
258. se The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached If the end of warranty date has been reached purchase a new print cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Print cartridge warranty information on page 237 Cause The print cartridge was damaged Incompatible print cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the print cartridge Solution 2 Contact HP support for service Chapter 13 228 Troubleshooting Troubleshooting Solution 1 Check the print cartr
259. ship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the product is not active This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov Environmental product stewardship program 245 Technical information Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility
260. ssages File messages General user messages Paper messages Power and connection messages Print cartridge messages Product messages The following is a list of product related error messages Carriage jam Product stall error Mechanism error Carriage blocked Door open Firmware revision mismatch Memory is full Scanner failure Scan errors Unable to print Product might not be correctly installed Product was not found Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 4 Verify that the product is properly connected to a power source Solution 5 Print a self test report Solution 6 Reset the product Solution 7 Contact HP support for service Errors 159 Troubleshooting Solution 1 Clear the paper jam from the rear door Solution Cl
261. ssories b Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete c Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use d After selecting the components to remove click OK Chapter 13 106 Troubleshooting Troubleshooting 5 Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically NOTE If the installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b Follow the prompts on the computer screen to install the software 6 Try using the product again Cause The source of the error was unknown A red X appears on the USB connect prompt Solution Check that the product is turned on a
262. sue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Solution 1 Reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been remove
263. t 3 Make sure the product is the selected printer Chapter 7 56 Print from your computer Print 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Pages per sheet list click 2 4 6 9 or 16 7 If you want a border to appear around each page image printed on the sheet of paper select the Print page borders check box 8 In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order A better way is to print the document in reverse order so that the pages are stacked correctly TIP Set this option as a default setting so you do not have to remember to set it every time you print a multiple page document To print a multiple page document in reverse order 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected pri
264. t If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Print a previously saved version of the document Solution 1 Reset the product Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Chapter 13 136 Troubleshooting Troubleshooting Cause The document was corrupt Nothing happens when I try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Solution 8 Make sure the
265. t click Right edge binding The Pages per sheet box is automatically set to two pages per sheet 8 Click OK and then click Print or OK in the Print dialog box The product begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps 9 Wait until the product has stopped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order 10 Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue 11 When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease Perform special print jobs 55 Print TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet Figure 7 1 Left edge binding for left to right languages Figure 7 2 Right edge binding for right to left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Prin
266. t the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete Chapter 13 188 Troubleshooting Troubleshooting 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE
267. tart the Lexbcserver service To restart the service a On the Windows taskbar click Start right click My Computer and then click Manage The Computer Management screen appears b Double click Services and Applications and then double click Services c In the right pane right click Lexbceserver and then click Properties d On the General tab in the Service status area click Start e From the Startup type drop down menu select Automatic and then click OK f Click OK to close the dialog box Cause The Lexbceserver service installed by a Lexmark printer Lexmark all in one or Dell all in one caused a scan communication error If this did not solve the issue try the next solution Solution 9 Run the Scan Diagnostic Utility Solution Download and run the Scan Diagnostic utility to find and correct problems with your product To download and run the Scan Diagnostic utility 1 Go to www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Type your product name and model number in the field provided and then press Enter 4 Select the operating system of your computer where the HP software is installed Chapter 13 174 Troubleshooting Troubleshooting 5 Go to the Utility section and download the HP Scan diagnostic utility 6 Try to scan If an error condition is identified with any of the HP software components a red X is displayed next
268. ted to a computer on a network for each additional computer you must install the HP All in One software During installation of a wireless connection the software will discover the SSID network name of the existing network Once you have set up the HP All in One on the network you will not need to configure it again when you add additional computers To install the Windows HP All in One software on additional networked computers 1 Quit all applications running on your computer including any virus detection software 2 Insert the Windows CD that came with the HP All in One into the CD ROM drive on your computer and follow the onscreen instructions 3 If a dialog box about firewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 On the Connection Type screen select Through the network and then click Next The Searching screen appears as the Setup program searches for the HP All in One on the network Network connection 17 Connection information 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the HP All in One you want to connect 6 Follow the prompts to install the software When you have finished installing the software the HP All in One is ready for use 7 If you disabled any virus detection software on your comput
269. tended for use with this product If this did not solve the issue try the next solution Setup troubleshooting 101 Troubleshooting Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly I connected the USB cable but I am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Start Here guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors Chapter 13 102 Troubleshooting Troubleshooting After setti
270. ter If this did not solve the issue try the next solution Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete Chapter 13 192 Troubleshooting Troubleshooting 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP
271. test page fails to print make sure you set up the product properly See the Start Here guide that came with the product for information about setting it up Cause The product was not set up properly Errors 181 Troubleshooting If this did not solve the issue try the next solution Solution 2 Clear the print queue Solution Restart your computer to clear the print queue To clear the print queue 1 Restart your computer 2 After the computer has restarted check the print queue a Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes b Double click the icon for your product to open the print queue If there are no print jobs pending the issue might have been resolved 3 Try to print again Cause The computer needed to be restarted to clear the print queue If this did not solve the issue try the next solution Solution 3 Disconnect and reconnect the USB cable Solution Disconnect the USB cable from the computer and product and then reconnect it To disconnect and reconnect the USB cable 1 Disconnect the USB cable from the product 2 Disconnect the USB cable from the computer 3 Leave the USB cable disconnected for 5 6 seconds 4 Reconnect the USB cable to the product a
272. th the short edge forward and the print side down Slide the stack of paper forward until it stops CAUTION Make sure that the product is idle and silent when you load paper into the input tray If the product is servicing the print cartridges or otherwise engaged in a task the paper stop inside the product might not be in place You could push the paper too far forward causing the product to eject blank pages TIP If you are using letterhead insert the top of the page first with the print side down 3 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Load paper 35 Load originals and load paper To load small size photo paper in the input tray 1 Slide the paper width guide to its outermost position 2 Insert the stack of photo paper into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 3 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Chapter 6 36 Load originals and load paper
273. the printer Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 4 Verify that the product is properly connected to a power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitable power source 1 Make sure that you are using the power cord provided with the product 2 If the product is connected to a computer make sure the computer has a grounded three prong power plug 3 Make sure the power cord is firmly connected to both the product and the power adaptor 4 Plug the power cord directly into a power outlet 1 Power connection 2 Power cord and adaptor 3 Power outlet 5 Try to print from your computer If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product 6 If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Errors 217 Troubleshooting Cause There might not be sufficient voltage for the product If this did not solve the issue try the next solution Solution 5 Print a self test report Solution
274. the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection 2 Power cord and adaptor 3 Power outlet 2 Make sure the product is turned on 3 If the product is not receiving electrical power connect it to another power outlet 4 Turn off the product and reset it by disconnecting the power cord 5 Wait 5 seconds and plug in the power cord 6 Turn on the product 7 Try to scan again To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into a USB port on your computer Errors 197 Troubleshooting 3 Try to scan again If the scan fails continue to the next step 4 Do one of the following depending upon how the product is connected to the computer If the USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer If the USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer If the USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are o
275. ther USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer Chapter 13 198 Troubleshooting Troubleshooting If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds
276. ting If this did not solve the issue try the next solution Solution 3 Enter your network name SSID carefully Solution Run the wireless setup process again and enter your network name SSID carefully Remember that the SSID is case sensitive For more information see Connect to an integrated wireless WLAN 802 11 network on page 13 Cause If you had manually entered your network name SSID you must have entered it incorrectly If this did not solve the issue try the next solution Solution 4 Disable MAC address filtering on your wireless router Solution Disable MAC address filtering on your wireless router until the product has successfully connected to your network If you re enable MAC address filtering on your wireless router make sure the MAC address of the product is on the list of acceptable MAC addresses Cause The setting for MAC address filtering was enabled on your wireless router Invalid WEP key during wireless setup Solution During the wireless setup process you might have entered the WEP key incorrectly Some wireless routers provide up to four WEP keys The product uses the first WEP key selected by the wireless router as the default WEP key Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router Enter the WEP key exactly as it appears in the wireless router settings The WEP key is case sensitive If you do not know the WEP key see
277. ting to Photosmart C4500 series and then clicking Readme You can access the Readme file by double clicking the icon located in the top level folder of the HP All in One software CD ROM Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on page 108 3 Restart your computer 4 Turn off the product wait one minute then restart it 5 Reinstall the HP Photosmart software CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen This section contains the following topics Setup troubleshooting 99 Troubleshooting The product will not turn on I connected the USB cable but I am having problems using the product with my computer After setting up the product it does not print When I insert the CD ROM into my computer s CD ROM drive nothing happens The Minimum System Checks screen appears I received
278. tings Solution 2 Check the paper type Solution 3 Make sure you are using genuine HP print cartridges Solution 4 Check the print cartridges Solution 5 Replace the print cartridge Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 45 Change the print speed or quality on page 46 Print using Maximum dpi on page 53 Change copy speed or quality on page 73 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE
279. tion Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing Chapter 13 134 Troubleshooting Troubleshooting From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam For more information see Clear paper jams on page 114 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer
280. tion Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Mechanism error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam Solution 2 Remove objects that are blocking the print carriage Solution 1 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 114 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Remove objects that are blocking the print carriage Solution Lower the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again Chapter 13 164
281. to a wireless network or use printer sharing to share the device over an existing home network This section contains the following topics Supported connection types USB connection Network connection Supported connection types The following table contains a list of supported connection types Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2 0 High Speed port on the HP All in One All features are supported Follow the Start Here guide for detailed instructions Integrated wireless WLAN 802 11 connection Up to five computers connected using a wireless router infrastructure mode One computer ad hoc mode All features are supported Follow instructions in Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 12 Printer sharing Up to five computers The host computer must be on at all times in order to print from the other computers All features resident on the host computer are supported Only printing is supported from the other computers Follow the instructions in USB connection on page 11 USB connection The HP All in One supports a rear USB 2 0 High Speed port for connection to a computer If you use a USB cable to connect the HP All in One to a computer on a network yo
282. to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product vacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets
283. to the component If there is no error condition a green check mark is displayed next to the component The utility is equipped with a Fix button to correct the error conditions Cause There was a problem with the connection between the product and the computer If this did not solve the issue try the next solution Solution 10 Download and install the unexpected internal error and communications failure patch Solution Download and instal the unexpected internal error and communications failure patch This patch resolves the An unexpected internal error has occurred error and other communication failures with the product To install the patch 1 Go to www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Select the operating system of your computer where the HP software is installed 4 Go to the Patch section and download the HP Image zone photo and imaging unexpected internal error and communications failure patch 5 Double click the patch to install it on the computer 6 Try to scan Cause You needed to install the unexpected internal error and communications failure patch If this did not solve the issue try the next solution Solution 11 Check the USB chipset and controller Solution Check the USB chipset and controller Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer This
284. to tray Plain paper 16 to 24 lb 60 to 90 gsm Up to 125 20 lb paper 50 20 lb paper n a Legal paper 20 to 24 lb 75 to 90 gsm Up to 125 20 lb paper 50 20 lb paper n a Cards 110 lb index max 200 gsm Up to 40 25 Up to 20 Envelopes 20 to 24 lb 75 to 90 gsm Up to 15 15 n a Transparency film N A Up to 40 25 n a Labels N A Up to 40 25 n a 5 x 7 inch 13 x 18 cm Photo paper 67 lb Bond 252 gsm Up to 40 25 20 4 x 6 inch 10 x 15 cm Photo paper 67 lb Bond 252 gsm Up to 40 25 20 L 3 5 x 5 inch 8 9 x 12 7 cm Photo paper 67 lb Bond 252 gsm Up to 40 25 20 Letter 8 5 x 11 inch A4 210mmx297mm Photo paper 67 lb Bond Up to 40 25 n a Specifications 243 Technical information Type Paper weight Input tray Output tray Photo tray 252 gsm Maximum capacity Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently NOTE For a complete list of supported media sizes see the printer driver Print specifications Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Copy specifications Digital image processing Up to 10 copies from original depends on model Copy speeds vary accord
285. try to scan again Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 7 Try scanning with Windows Image Acquisition WIA Solution Try scanning with Windows Image Acquisition WIA instead of the HP Solution Center To scan using WIA 1 Make sure the product is turned on 2 Verify that the USB cable is securely plugged into the USB port on the back of the product The USB icon on the cable faces up when the cable is properly connected 3 Make sure the other end of the USB cable is plugged into a USB port on your computer Errors 171 Troubleshooting 4 On the Windows taskbar click Start click Programs or All Programs and then click Accessories 5 Click Imaging 6 From the Imaging application click File and then click Select Device 7 Select the product from the TWAIN source list 8 Click File and then click Scan New Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center Cause If you could scan using WIA this is an indication that there was a problem with the HP Solution Center You can continue to use WIA to scan or try the next solution If this did not solve the issue try the next solution Solution 8 Disable the Lexbces service Solution Check if the Lexbces service is started and disable it If a Lexmark or Dell all in one device is connected with a US
286. ttom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 32 Information on paper on page 115 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled
287. ttp www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another DNS SD See DNS The SD portion stands for Service Discovery This is part of a protocol developed by Apple that enables automatic discovery of computers devices and services on IP networks DSL Digital Subscriber Line A high speed connection to the Internet Ethernet The most common local network technology that connects computers using copper cabling Ethernet cable The cable used to connect network elements in a wired network The CAT 5 Ethernet cable is also known as a straight through cable When using an Ethernet cable the network elements must be attached to a router An Ethernet cable uses an RJ 45 connector EWS Embedded Web Server A browser based utility that provides a simple way to manage the HP All in One You can monitor status configure HP All in One networking parameters or access HP All in One features Gateway A computer or other device such as a router that serves as an entrance to the Internet or another network Chapter 4 continued 24 Connection information Connection information HEX Hexadecimal The base 16 numbering system which uses the digits 0 9 plus the letters A F host computer The computer at the center of a network Hostname The TCP IP name assigned by the installation software to the device By defa
288. ty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product Support process 237 HP warranty and support Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language Before you call HP support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company NOTE This information does not apply to customers in Japan For information on service
289. u can set up printer sharing on your computer This enables other computers on the network to print to the HP All in One using your computer as the host The host computer your computer connected directly to the HP All in One by a USB cable has full software functionality Other computers which are referred to as the clients have access only to the print features HP recommends upto 5 computers for the best performance You must perform other functions from the host computer or from the control panel on the HP All in One USB connection 11 Connection information To connect the product with the USB cable Refer to the Start Here guide that came with your product for information on connecting to a computer with a USB cable NOTE Do not connect the USB cable to the product until you are prompted to do so To enable printer sharing on a Windows computer Refer to the user guide that came with your computer or see the Windows onscreen Help Network connection This section describes how to connect the HP All in One to a network and how to view and manage network settings If you want to See this section Connect to a wireless network with a wireless router infrastructure Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 12 Connect directly to a wireless capable computer without a wireless router ad hoc Connect to a wireless ad hoc network on page 17 Add conne
290. u can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f In the Confirm network key box type the same WEP key you typed in the previous step NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the product the wireless connection will fail g Write down the WEP key exactly as you typed it including uppercase and lowercase letters h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window Related topics Network glossary on page 24 Connect to a wireless ad hoc network on page 17 Create a network profile for other operating systems If you have an operating system other than Windows Vista or Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration program for your wireless LAN card access your computer s list of programs Using the LAN card configuration program create a network profile that has the following values Chapter 4 16 Connection information Connection information Network name SSID Mynetwork example only NOTE You s
291. ult this is the letters HP followed by the last 6 digits of the Media Access Control MAC address hub No longer commonly used in modern home networks a hub takes its signal from each computer and sends it to all of the other computers connected to the hub Hubs are passive other devices on the network plug into the hub in order to communicate with one another A hub does not manage the network IP address A number that uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended MAC address Media Access Control MAC address that uniquely identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification No two pieces of hardware have the same MAC address network name The SSID or network name identifies a wireless network NIC Network Interface Card A card on your computer that provides an Ethernet connection so that you can connect your computer to a network RJ 45 connector The connector on the ends of an Ethernet cable Although standard Ethernet cable connectors RJ 45 connectors look similar to standard telephone cable connectors they are not interchangeable An RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts router A router provides a bridge between two or more net
292. uration brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightness or Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Color tab 6 Click the More Color Options button 7 Move the sliders to adjust the Saturation Brightness or Color Tone Brightness indicates the lightness or darkness of the printed document Saturation is the relative purity of printed colors Color Tone affects the perceived warmth or coolness of printed colors by adding more orange or blue tones respectively to your image Preview your print job You can preview your print job before sending it to the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected Change the print settings for the current job 47 Print To preview your print job 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4
293. ures Chapter 10 78 Use the copy features Use the copy features 11 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics Work with print cartridges Print a self test report Clean the HP All in One Turn off the HP All in One Work with print cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures This section provides guidelines for handling the print cartridges and instructions for replacing aligning and cleaning the print cartridges This section contains the following topics Handle the print cartridges Check the estimated ink levels Replace the print cartridges Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Ink backup mode Advanced print cartridge maintenance Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges
294. uter and then click Map Network Drive A Map Network Drive dialog box opens 4 In the Drive dialog box select an available drive letter 5 In the Path or Folder text box type the following lt hostname of the unit from the network configuration page gt Memory_Card NOTE Do not use Browse 6 Select Reconnect at logon 7 Click OK or Finish Cause The memory card was not mapped to a network drive Scan troubleshooting Use this section to solve these scan problems Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Solution Turn off the product and then turn it back on If this does not work try changing the scan to a lower resolution Scan troubleshooting 149 Troubleshooting Cause The computer system resources might have been low Scan fails Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on your computer Solution 2 Connect your computer to the product with a sta
295. vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje ljudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunalnem podjetju ali trgovini kjer ste izdelek kupili Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall I st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till tervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r tt s tt Kommunala myndigheter sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning
296. w hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Choose papers for printing and copying 33 Load originals and load paper NOTE At this time some portions of the HP Web site are available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy jobs Any size paper other than those listed in the printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet products Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coated papers not specifically designed for the product They can jam the product or repel the ink Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film Iron On Transf
297. works A router can link a network to the Internet link two networks and connect both to the Internet and help secure networks through the use of firewalls and assigning dynamic addresses A router can also act as a gateway while a switch cannot SSID The SSID or network name identifies a wireless network switch A switch makes it possible for several users to send information over a network at the same time without slowing each other down Switches allow different nodes a network connection point typically a computer of a network to communicate directly with one another WEP Wired Equivalent Privacy WEP is a type of encryption used for wireless network security WPA Wi Fi Protected Access WPA is a type of encryption used for wireless network security WPA offers greater security than WEP continued Network connection 25 Connection information Chapter 4 26 Connection information Connection information 5 How do I This section contains links to commonly performed tasks such as sharing and printing photos and optimizing your print jobs How do I print 10 x 15 cm 4 x 6 inch borderless photos from a memory card on page 64 How do I make a borderless copy of a photo on page 74 How do I print borderless photos on 10 x 15 cm 4 x 6 inch paper on page 50 How do I get the best print quality on page 46 How do I print on both sides of the paper on page 5
298. y of a photo Resize an original to fit onto letter or A4 paper Make a borderless copy of a photo Borderless printing lets you print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch photo paper For the best quality when copying a photo load photo paper in the input tray TIP You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos To make a borderless 13 x 18 cm 5 x 7 inch copy of a photo from the control panel 1 Load photo paper in the input tray NOTE The product automatically detects the type of paper you are using If you do not use photo paper your copy will include a white border around one or more edges Chapter 10 74 Use the copy features Use the copy features 2 Load your original photo print side down on the right front corner of the glass 3 Press Settings The Settings menu appears 4 Press the button next to Size to select Borderless 5 Press OK 6 Press the button next to Start Copy Color The product makes a borderless copy of your original photo as shown below Resize an original to fit onto letter or A4 paper You can use the Resize to Fit
299. ype Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling Chapter 13 124 Troubleshooting Troubleshooting NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 32 Information on paper on page 115 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 If you are making a copy place a protective sheet on the glass Solution If you are making a copy try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause The quality of the original was poor If this did not solve the issue try the next solution Solution 4 Clean the glass Solution Clean the glass and lid backing For more information see

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